{"summary":{"average":4.9,"total":20,"distribution":{"1":0,"2":0,"3":0,"4":2,"5":18}},"reviews":[{"id":"1fdc8ee0-e3be-45d4-98c9-1de2725a6206","author":"Larry Dewey","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXKzTSMdsfy3-msTbM3TpNImmgcEBEYUk5AVZQRKsGYBHROfLQG=s64-c-rp-mo-ba12-br100","rating":4,"text":"Access is easy and they're responsive to customers, but I'm not happy with the  $60 price increase just a few months after I started renting, especially when they still advertise the lower rate for the same size unit. Its like an introductory offer, where they advertise one price knowing its going to increase after you store all of your stuff and its too much of a hassle to move it again.","date":"2026-09-28T13:59:34.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your feedback. We’re glad to hear you’ve found our facility easy to access and our team responsive.<br><br>We understand your frustration with the rate increase. Our website displays both promotional and standard rates so customers can see the regular rental rate upfront. Rates may change over time based on market conditions, but we always aim to be transparent with our pricing.<br><br>We appreciate your feedback and encourage you to contact our team if you’d like us to review your account.","replyDate":"2026-10-02T20:08:53.000Z","tags":["price","access"],"sentiment":"positive"},{"id":"e35f65d3-07e0-4b7e-bc60-373659269d26","author":"Samantha Seminario","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVOqOQ8bAEqb7JPHof5pohchC0UI98ll1cqVQ-VnIxAz9wvvtUfjQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2026-09-10T18:38:38.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with us. We appreciate your business and hope to continue serving you in the future.","replyDate":"2026-09-23T20:08:53.000Z","tags":[],"sentiment":"positive"},{"id":"4b83e65f-6dfd-43ea-a9eb-80abc73d75d9","author":"Nick Bergstrom","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjX6DWVqLz26yQpcamm_j-uORW4jhcKozMWm-NlsooRLIwoDGt4=s64-c-rp-mo-br100","rating":5,"text":"","date":"2026-06-02T20:55:18.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your 5-star review!","replyDate":"2026-06-23T20:08:53.000Z","tags":[],"sentiment":"positive"},{"id":"40e313b3-fa44-415e-8ad0-5fd38527a802","author":"sav inge","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKoK42oDatAwVBP_7fCHvu-IccOZlcYFKzEPYE4cstV73T6Cg=s64-c-rp-mo-br100","rating":5,"text":"The manager Penny is super accommodating and helpful. No issues, easy access and even able to do 24 hours access for a low price. Big storage unit and very well surveilled. I always felt safe and knew my belongings were safe as well. It surely is unbeatable here. I highly recommend Columbia Self Storage.","date":"2026-02-17T17:30:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the great review! Providing a secure, well-monitored facility where our customers feel confident their belongings are safe is one of our top priorities. Your kind words mean a great deal to our team, and we truly appreciate your trust and support.","replyDate":"2026-03-23T20:08:53.000Z","tags":["staff","price","access","security"],"sentiment":"positive"},{"id":"4fcab5b9-27b2-44a2-8506-753ea8045505","author":"Cathy Stetson","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjViWHa6wQ-r0YISRt9_YTuh01GJkQBtO5KVY6bL2RQOZbF_9Zh-=s64-c-rp-mo-br100","rating":5,"text":"We just started renting there , Penny made the process super easy to do everything , she's super nice , very happy I called this place .","date":"2025-09-24T12:22:16.000Z","verifiedTenant":false,"featured":false,"reply":"Cathy, thank you for the great review. We appreciate your business!","replyDate":"2025-10-23T20:08:53.000Z","tags":[],"sentiment":"positive"},{"id":"fa32eae2-ae48-48e8-994e-22773b6526d2","author":"Michelle Casey","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVVuUtKs5N1i1nhzmpu7Juby-ZwkIEIjw5fGtZw8XJSLxc6MVk=s64-c-rp-mo-br100","rating":5,"text":"Penny the manager is awesome! Never let her go!","date":"2025-07-31T16:03:32.000Z","verifiedTenant":false,"featured":false,"tags":["staff"],"sentiment":"positive"},{"id":"1e6017c2-3bf7-4fa7-be77-969c4eb384b3","author":"Shelley Stroehlein","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL19ULk8zU_HlhpUTsZ45XMt-bpaJvlG-G-QC9liWPMDEsfpgP0=s64-c-rp-mo-ba12-br100","rating":5,"text":"Penny is such a pleasure to work with! She goes above and beyond to help her renters. The storage facility is quiet and I never had an issue.","date":"2025-04-30T21:26:54.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"cf55212a-2589-48fb-b150-13e13a9ecf5e","author":"Alyssa Sugg","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW1mqXIViyJ9GwI_VdyqRzGtYs2ZoxLCPOTz8ll64kXuFWi2dZJPA=s64-c-rp-mo-br100","rating":5,"text":"Excellent customer service and support from Ms. Penny! Pleasant experience all around.","date":"2025-03-28T17:57:56.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"72134b66-b363-43c6-bc9b-7a71b59aa5d0","author":"Scott Matey","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUnu1AFRVB6HRBdb26culXL-KFvd9VEFfv3wTVi4D288fOd_8o=s64-c-rp-mo-br100","rating":5,"text":"Penny was very friendly and a pleasure doing business with,  definitely would store in the future with Columbia Self Storage","date":"2025-02-27T15:35:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the kind words!","replyDate":"2025-10-23T20:08:53.000Z","tags":["staff"],"sentiment":"positive"},{"id":"4602a4de-eded-4c88-8946-c88b9da035ac","author":"Rickey","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKoS-okFLXHv_B_93ggHmO8lsSNCQQ9Y0iG9GSUylbdJpJR6A=s64-c-rp-mo-br100","rating":5,"text":"The woman who runs the location, Penny is very knowledgeable! Highly recommend!","date":"2024-12-24T15:38:20.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the kind words!","replyDate":"2025-10-23T20:08:53.000Z","tags":["staff"],"sentiment":"positive"},{"id":"c1e5920a-5114-483f-9b13-53ecfd96b267","author":"Zena Bucci","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV9uscLSj-J_rCwlkBhjmw7sUqiRcemiOKDK18B4nKIoqR99xAA=s64-c-rp-mo-br100","rating":5,"text":"The rental manager at the rt.206 Columbus location; Penny was enthusiastic, attentive and friendly.\nIt's very nice and always memorable to be received by somebody on the other side of the counter that is so pleasant and upbeat. One of the best.","date":"2024-08-15T07:16:39.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the kind words!","replyDate":"2025-10-23T20:08:53.000Z","tags":["staff"],"sentiment":"positive"},{"id":"dc2b442c-c754-46a6-ae46-c5c1ab705750","author":"KiNG&QUEEN","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU9bFME4jFCi_dlBC-tT32JVCV33c_DZ7eeYs7ZxRkknrUSu7jAjw=s64-c-rp-mo-br100","rating":5,"text":"Nice clean place very low-key","date":"2024-03-24T06:46:05.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness"],"sentiment":"positive"},{"id":"93dc4b94-c2b4-42bf-8dc0-1bb571329dd6","author":"Kristina Dera","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJuADdjG8SVsZOmqBBfN2fMCw2O0VdvqPEHH75Sy4WoXlkrJA=s64-c-rp-mo-br100","rating":5,"text":"I rented there for years. Penny has always been extremely responsive to any email or text about the good, the bad or what the heck.  I would recommend this facility for long term or short term stays.","date":"2023-10-03T19:55:29.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"1ebc37d4-e051-4558-9da0-20e16fd61684","author":"Cathy Hendrickson","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUGh-X_WrBtDDeBFwXKVoAFkgC2Mqv5Eism7-Xn--oHY5j1pfxaMg=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2023-06-25T13:40:40.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"8daedb43-d80f-49ff-baaa-d6687d67f15e","author":"Jennifer Kelly","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjX4b-Ec_KS8ZwZ7TVdsCm-314_o2C4RPgvI2j94ICJOSWH131jxOQ=s64-c-rp-mo-ba12-br100","rating":4,"text":"","date":"2022-10-17T00:09:21.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"28e665ee-3df2-4039-ac4a-a9e3824348bb","author":"Nicole Konopka","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU-Ee5wblMSx_hnQ9ZNd81WhH6F7-AHpUuvTz5OGaheVtPkAV7I=s64-c-rp-mo-ba12-br100","rating":5,"text":"We just starting renting a unit and it's a great price and great location!","date":"2022-07-09T04:13:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the 5 stars!","replyDate":"2022-10-23T20:08:53.000Z","tags":["price"],"sentiment":"positive"},{"id":"2d50352b-83ab-44e0-b11c-c13c65e92017","author":"MARY CSONTOS","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUL-_AsZDjPXhTVGFxspD6KqXAcfaYCgT2WbXeHA14Ss_VJ5YaW=s64-c-rp-mo-br100","rating":5,"text":"Very helpful, responsive and pricing was very reasonable.\nUnit was always clean and well maintained.","date":"2022-02-25T21:24:31.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Mary!","replyDate":"2022-10-23T20:08:53.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"3ca6a2d0-fddd-47d4-9bab-d9babe60fb43","author":"Joseph Barrett","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL8wq38eXeUg1tvTe4qfL0MfLdY4_1nRZc259qNojyR017fvA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2021-09-14T00:21:47.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"5eefbefe-df98-4bb6-934d-03bf9cd199c0","author":"Robert DiStefano","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjULkQFcjw5xMc-GaT4zEvF-plBIY89zQqtnqD0mo381d-X_s36m0A=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2021-04-06T01:08:48.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"847b4af4-02ee-40d5-a53f-99d37861fc80","author":"Michael Dipaolo","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUyxNudAhN0w9WZ-fUmuz12aX82shQ2bTRK2bz6UK4sHOSZGarTpQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"Very nice, helpful, reasonable staff. Fantastic experience!!","date":"2020-01-08T22:26:26.000Z","verifiedTenant":false,"featured":false,"tags":["staff","price"],"sentiment":"positive"}]}