{"summary":{"average":4.7,"total":26,"distribution":{"1":1,"2":1,"3":0,"4":0,"5":24}},"reviews":[{"id":"a1ac9a41-3682-460b-b6ee-7185d5f02fd6","author":"Columbia Storage Rondout","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVJf0HN9VSzxC-lX35DN_5JO18wd5BwiAKHXGxnEvno_qGtQ7I=s64-c-rp-mo-br100","rating":5,"text":"Beautiful updated parking lot along with freshly painted units.","date":"2026-10-07T14:59:25.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with us. We appreciate your business and hope to continue serving you in the future.","replyDate":"2026-10-09T20:08:51.000Z","tags":["access"],"sentiment":"positive"},{"id":"cbce7912-776a-4e65-b937-946ec48f2396","author":"Dawn","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJBY9yEtwshFxl1c3qm7UrBCid6_cdGcWIOTMuCwfYFthr1IQ=s64-c-rp-mo-br100","rating":5,"text":"Patty was so sweet and professional.","date":"2026-08-14T20:03:21.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your 5-star review! We appreciate your business and hope to continue serving you in the future.","replyDate":"2026-08-23T20:08:51.000Z","tags":["staff"],"sentiment":"positive"},{"id":"f9a3ab2c-0141-40b3-baa5-11fac0158a58","author":"Ivette Vega","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIajWDoLnxc9LxQnbY_fn6zVXqSwog7NpfKV31fuBvuf9JnBA=s64-c-rp-mo-br100","rating":5,"text":"Very clean easy and convenient. Returns my calls (during business hours) promptly. Courteous customer service!","date":"2026-05-29T19:44:19.000Z","verifiedTenant":false,"featured":false,"reply":"Ivette, thank you for the great review! We're so glad to hear that you found our facility clean, easy to use, and convenient for your storage needs. Providing prompt communication and courteous customer service is very important to us, so it's wonderful to know that our team has been responsive and helpful.","replyDate":"2026-06-23T20:08:51.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"c565c46e-49d7-4b37-a9c9-97eec55d33ba","author":"MATT MILLIAN","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWzunX9lluD9Diir8Tf8JU3RPYvf-VcLSHkq95ceUEwqQzorKJZBw=s64-c-rp-mo-ba12-br100","rating":5,"text":"They were so friendly. No issue with anything. Property was clean and organized. Ty","date":"2026-04-28T18:37:36.000Z","verifiedTenant":false,"featured":false,"reply":"Appreciate the nice review!","replyDate":"2025-10-23T20:08:51.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"93e22809-41c6-4282-a065-4b9f2a913bdf","author":"Robert Somma","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJXr1uiXaYrb1JnjRt3Qe2G_98PRYYHbQpX70QhgvXUzQt5Gw=s64-c-rp-mo-br100","rating":5,"text":"Patty was fantastic. She seems to be the only one running a storage unit that actually answers the phone or calls you back. She helped me pick the best unit quickly and easily. She had me set up to go within 15 minutes. This has been my best storage rental experience to date!","date":"2026-04-15T03:48:42.000Z","verifiedTenant":false,"featured":false,"reply":"Robert, thank you for the fantastic feedback! We’re so glad Patty was able to make the process quick, easy, and stress-free for you. Providing responsive communication and efficient service is exactly what we strive for, and it’s great to hear she delivered such a standout experience. We truly appreciate your business!","replyDate":"2026-05-23T20:08:51.000Z","tags":[],"sentiment":"positive"},{"id":"b775f8e4-9703-4ade-91f0-e2fcee91e019","author":"Roland Vanetten","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjX-MLUwYUbB2-BTCzdPZwXS7x1P0pA1HXTRJ3hDqIHSxHz4DUsP=s64-c-rp-mo-br100","rating":5,"text":"It's funny when you call a business.And you answer to a voice , you believe to be A I , but turns out to be a real person. She has talent 👏\nI found this storage managed by a remarkable person, that is self driven, friendly and a pleasure to do business with. Helpful , every step of the way , and im satisfied that my belongings with be in good hands.","date":"2026-03-13T19:02:57.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the wonderful review. Your kind words about the service, friendliness, and support throughout the process mean a lot to us. We’re committed to making every step as smooth and reassuring as possible, and we’re so glad you feel confident that your belongings are in good hands.<br><br>We truly appreciate your business and look forward to continuing to provide you with a great experience!","replyDate":"2026-04-23T20:08:51.000Z","tags":["staff"],"sentiment":"positive"},{"id":"1dea2d56-5d98-47fb-a187-9be83057dbb8","author":"Carolyn J","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJb6HZI3IFsPaytHKsmFxZ9Xj_KOGY5-A8EKo-ckbQtvFTMFA=s64-c-rp-mo-ba12-br100","rating":5,"text":"It was my first time renting storage space.  Patty made the process much easier then I thought it would be.  I highly recommend them if you are ever in need of temporary storage space!!","date":"2026-02-02T20:11:17.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the great review! Glad you had a positive experience with Patty.","replyDate":"2025-10-23T20:08:51.000Z","tags":[],"sentiment":"positive"},{"id":"47908166-7f24-46c5-a09a-520c84b6784b","author":"Julio Nunez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVmiKB1qPofAkhTYJ636LK583RS0Lqwpsi9_wKZOBwNI_kgCRU=s64-c-rp-mo-br100","rating":5,"text":"I love my storage, good people. Patty, you're the best.","date":"2025-06-24T18:43:19.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"24930b50-741c-461f-8d5f-f57953d9360a","author":"faith vandemark","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJQO3G4kDJuEzWyv70zAYhF1CLRv1aPlbv-2NGRIbL8qb1rww=s64-c-rp-mo-br100","rating":5,"text":"The spaces are very clean, and the customer service was great. They worked with me over the phone to get a storage unit the same day, which I really appreciated. Since it was late in the month, I only had to pay for the last two weeks instead of the full month — that was definitely a plus!","date":"2025-06-24T15:14:16.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","access"],"sentiment":"positive"},{"id":"d12a07c0-cf6f-409c-b8f2-6a7a2fa08dcc","author":"shelby ardizzone","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKFu4uwJvDjmhzC95sxC8TN3yMBXr9hUWRuMIy7qFSPXl398g=s64-c-rp-mo-br100","rating":5,"text":"I I have had a Unit 📦🔐 here for some years now And My experience with Patty and her level of customer service has been nothing but amazing. She is very responsive and always makes the time if I need help to figure something out or have any questions. Highly recommend if you’re in need of storage for any reason the units themselves are great and the price is affordable For sure.","date":"2025-06-03T19:31:08.000Z","verifiedTenant":false,"featured":false,"tags":["price"],"sentiment":"positive"},{"id":"27a3cdb8-b0da-4f01-bad5-8d7b2d335751","author":"Ariana Lavin","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWZ2AvGgzgZyZgFZ7c5YopsQ71W17KP-Ki9k0XgyXYvNn8bKFtT=s64-c-rp-mo-ba12-br100","rating":5,"text":"Patty has been absolutely lovely to deal with. She has helped me tremendously with all of my storage needs. She’s the best! This is definitely the best place for storage!!!!","date":"2024-09-30T15:47:21.000Z","verifiedTenant":false,"featured":false,"tags":["price"],"sentiment":"positive"},{"id":"dd740767-c3fe-4151-b2fe-e87b733aae1f","author":"Jonathan Matthews-Guzmán","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVELCTgk6-H-xL3EWciEVeQMcxyzhHIDRUqxvVzPCUmkfW69j8Z=s64-c-rp-mo-br100","rating":5,"text":"I had such an easy and enjoyable time with Columbia Self Storage. When I was suddenly kicked out of my apartment in NYC and had to coordinate moving my belongings into storage with movers and a friend who lives in Kerhonkson, Patty was incredibly accommodating with making the unit accessible to multiple trusted parties.\n\nAs time went by, Patty was encouraging with ways to save money by condensing the two units I had into one. When the lock on one of my units rusted, she very promptly replaced the lock so I could access the unit. In my months of renting the units, it was a joy to call Patty every month to pay my bill in a relationship that felt more warm and friendly than it did transactional.\n\nWhen I was ready to move out of my units, I had misplaced my lock key but the only time I could clean out the unit was after business hours. Patty again was super flexible, replacing my padlock with one that had a code which allowed me to access and clean out the unit on my own time with no complications.\n\nI can't recommend Columbia Self Storage enough !","date":"2024-08-31T18:47:24.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"f2ff5fba-6cb9-4b67-a4b8-8fb78df8e504","author":"S4N KISOH","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXbzfDyVuctE67B2K3brETC8RlNcUQ_ZRG7juQacoQVYsu9xG7anw=s64-c-rp-mo-br100","rating":5,"text":"Great service","date":"2024-07-27T13:38:36.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"06c46d97-ef78-4ad5-bfad-2d652923260c","author":"michele bennett","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW_WxQjFIdU7WaQk2Vcommu61tzrdvBJUNatyULHsRFXmGG7Go8xg=s64-c-rp-mo-ba12-br100","rating":5,"text":"Could not ask for a more pleasant experience! Patty could not be more helpful, such a sweetheart!","date":"2024-07-02T14:02:17.000Z","verifiedTenant":false,"featured":false,"tags":["staff"],"sentiment":"positive"},{"id":"377dac68-2a60-4105-8ad3-37905579fd53","author":"Arlie DuBois","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVzG-oATO-kHwuXf6LO8Llwn-M1XQfFtKfeZuzY7PTEmlPTCHc=s64-c-rp-mo-br100","rating":5,"text":"Patty is a great person to work with. Unfortunately. I believe prices are a bit much but…..that’s MHO","date":"2024-05-21T16:24:15.000Z","verifiedTenant":false,"featured":false,"reply":"Arlie, we appreciate the review and the kind words about Patty but our pricing is less than the competition in the area.","replyDate":"2024-10-23T20:08:51.000Z","tags":["price"],"sentiment":"positive"},{"id":"89962b78-1c66-4820-b43f-c510115e222d","author":"Eugene Vega","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJg2QYVkzxkcWWjf8mvHeRqCNxDPFcI3Xf1bw_rS1ar0YLTTA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-04-15T19:20:47.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"7ca861b0-0709-4596-ba4f-28427c6a02c9","author":"Jackie Geelan","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK44TRsE7FJFhMSSl3sPvGE5sbGtWyauMKnGgEKk3e9rZqLuw=s64-c-rp-mo-br100","rating":5,"text":"The units are clean and well maintained. The women who runs the Accord, Ellenville and Kerhonkson Ny locations is lovely and very helpful.","date":"2024-04-12T20:34:42.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"197d2325-1784-41d5-bd10-4dd118d33247","author":"Diane Dean","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWlX-yFcSy5Zi_8IAepEo9FDYFwDpmdbQ4ZXrnqfqCbkSSCMRJ_=s64-c-rp-mo-br100","rating":5,"text":"It has been a pleasure working with Patty Mathews who was so supportive in helping us reserve storage units for our belongings as we moved across country. She made sure she communicated with us as we drove across and our belongings were in transit. Availability was tight but she managed to pull it together for us even thought there was a mixup with delivery dates. It was such a relief. Such efficient service is hard to find these days but Patty got it done with confidence.","date":"2024-02-25T02:03:14.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"54b275ca-ae2d-47f5-b700-5d8add2da86b","author":"Traci Rosier","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWVF4M65maeR2e7j3WTYaUxO0kttVPGsbwkwhX-spbeq7Kt37N0=s64-c-rp-mo-br100","rating":5,"text":"Patty from Columbia Self Storage is one of the most kindest business women.  Patty is easy to talk to and to work with.   I personally need reminders of payment and Patty gives me those in a timely manner ( going above her job duty).  Columbia Self Storage are lucky to have Patty as an employee.","date":"2024-01-24T17:32:47.000Z","verifiedTenant":false,"featured":false,"tags":["staff"],"sentiment":"positive"},{"id":"48c857a4-ef05-49de-93cf-c512380cc83a","author":"T M","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLI57_EZSu1HblaKVTCmL7Xro6Ftk1Yn0UtIRhpICHu9-v1tw=s64-c-rp-mo-br100","rating":5,"text":"Ms. Patty was very friendly and explained everything to me. After choosing the unit I thought we would need and went to see it I realized it was to small and asked if I could change it to a larger unit and she was so good about it. Thank you for cooperation and time.\nPS The unit I saw was clean.\nKudos to Columbia Self Storage.","date":"2024-01-24T16:43:29.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"fa0160b8-5438-485f-a2c5-0b5b7e994058","author":"Lisa Littlejohn","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW-EVyjEDjJUVSt8LZcloyQnkiE5T_GANi8s6pXRHSuyg9ZUbP_=s64-c-rp-mo-ba12-br100","rating":5,"text":"Patty and the rest of the staff at Columbia Self Storage have always been helpful and kind!  The facility is clean and well maintained. I've been a customer since 2016.","date":"2023-06-15T21:24:38.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"f47a686a-bdc4-4f92-a2a5-ac069fd71d22","author":"Susan Hahn","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIyFZim1oclWSvB5hUbi1s7X4a7xELG9c9Hq5zGsLFgsp7u0A=s64-c-rp-mo-br100","rating":5,"text":"17💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫s\nVery kind & helpful staff","date":"2023-06-15T01:01:37.000Z","verifiedTenant":false,"featured":false,"tags":["staff"],"sentiment":"positive"},{"id":"bb9d539a-622c-40b7-aec9-a806ce582c96","author":"Laura Cooper","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKIMK9A1nlyYJwdaBZqw2NUfx-7n1pP_T9r0Dgq9JpQZwA1=s64-c-rp-mo-br100","rating":5,"text":"I have a large unit in Ellenville and it’s great ! Everything is dry and clean and I feel my things are safe there and no issues. When I call the office , I’m spoken to always in a kind way and they always ALWAYS make sure I’m happy w the storage unit and w them and I am ! I recommend others here few times already . Getting to places is hard for many , the Ellenville storage units are close to everything..making it easy for many to get there .\nLaura Cooper","date":"2023-06-06T14:00:57.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Laura!","replyDate":"2023-10-23T20:08:53.000Z","tags":["cleanliness","price","security"],"sentiment":"positive"},{"id":"ce28bc0e-f2d0-4e0f-ba65-e088de127c54","author":"Brian Smith","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjX-gSnh0b0TbeY0FOsNJYYhRi87UQwSh8bC7lqiNdbnJPi2bZk=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2021-08-16T13:27:05.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"}]}