{"summary":{"average":4.8,"total":112,"distribution":{"1":3,"2":2,"3":3,"4":3,"5":101}},"reviews":[{"id":"95315960-960f-48f2-a8f7-ff3e2bbe5676","author":"Pete Scanlan","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXUtSl5PoKI5YwiKlnR3QwrY2DKIOP-EMPDN3euje90SgGbrlVqHw=s64-c-rp-mo-br100","rating":5,"text":"Love this place. Jose is awesome. Great attention to detail. Fantastic service. Super close to Mill Valley at a very fair price.","date":"2026-07-31T19:52:21.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Pete. Great meeting you today and happy to help. Glad we were able to get you in and out with ease. ","replyDate":"2026-08-03T14:02:40.000Z","tags":["price"],"sentiment":"positive"},{"id":"c78c1c08-0bf8-4be3-b393-850e5e7bcd2c","author":"Pete Walton","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWLPZS5T4bNoXLHFMqia450D8kuTa0vBkIqfg9ATB_G3y89dTlF0Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"Jose made the process easy and fast!","date":"2026-07-08T23:24:22.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Pete. Pleasure meeting you. Look forward to having you as a customer and I'm glad we were able to make the rental process smooth and easy. ","replyDate":"2026-08-03T14:02:40.000Z","tags":[],"sentiment":"positive"},{"id":"8ec2acd1-897d-46de-82c7-11afa4ab9c19","author":"delber guardado","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXI1qF0i2ykX5luq8Odyvj5t2E0OKE68ohl8e_ZPRRNCLbxAQ0=s64-c-rp-mo-br100","rating":5,"text":"Gentlemen at the desk is super helpful.\nAmazing costumer service.\n100% recommended","date":"2026-07-08T17:07:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Delber. It was nice meeting you and glad we were able to help you get in and out quickly and conveniently with your new storage unit. ","replyDate":"2026-08-03T14:02:40.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"d13f6f7c-5a66-4c4b-9319-1bd7f939cd95","author":"kristi","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLYnAaZ6Ggo8kGr1PS9sMjfquQ9JMpmGBzqiL-k9HXg310mZA=s64-c-rp-mo-br100","rating":5,"text":"Great storage rental. It’s very clean, all one level and access is easy and convenient.  The manager, Jose was extremely helpful and answered all of our questions with a super friendly attitude.","date":"2026-06-17T23:17:08.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"fc97c87c-36d5-4edd-928f-10e337cb6c65","author":"Preston Lewis","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLzv7Xt0D3F0iWF4YwekK7FbNGTLtgTsQ0LJ3yXDQsVQqzHWw=s64-c-rp-mo-br100","rating":5,"text":"Great experience at House Storage. Jose the Manager responding to my online note and answered the phone on my first call. I was able to see the clean unit and close the deal in less than 10 min. They are very organized, with new tech and the entire process was smooth - highly recommend.","date":"2026-05-31T23:51:34.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the wonderful review Preston! We're thrilled to hear that Jose was able to provide prompt service and make the rental process quick and easy for you. We take pride in maintaining clean facilities, utilizing technology to create a seamless experience, and delivering excellent customer service. We truly appreciate your recommendation and thank you for choosing House Storage Plus!","replyDate":"2026-06-03T14:02:40.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"30aa244c-9221-4b96-8890-fb83f6ae504d","author":"R J","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ568yPv7BkHFvIVzK93dP5OCTwf7zn7RQ080ZhDY_biO6K1Q=s64-c-rp-mo-br100","rating":5,"text":"Great customer service, Jose was very helpful.","date":"2026-05-28T21:19:52.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Raul. We pride ourselves in great customer service and also glad we were able to get you squared away. ","replyDate":"2026-06-03T14:02:40.000Z","tags":["staff"],"sentiment":"positive"},{"id":"31800823-173a-4cad-a74c-0ed1e22abcb1","author":"Eva Ilona Brzeski","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUj6dEZR4mQInbxhMZFM_jsSuU_MtKsq7Orjnx7g58_h8cHeb37=s64-c-rp-mo-br100","rating":5,"text":"Jose has been super helpful throughout the process of finding a space and moving in.\n\nA clean, comfortable facility that is well-run and welcoming. Very happy to have found it!","date":"2026-05-26T13:46:27.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Eva. It was a pleasure meeting you and we're glad you were able to find the perfect solution for your storage needs.","replyDate":"2026-06-03T14:02:40.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"2fbfe135-3f26-42cd-9ec4-ce2fc67ba325","author":"Courtney Nichole","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXm-pZbaTZzY09wyudEQOlJNS-btlkV0Eaww79yWDXHp-DKZw=s64-c-rp-mo-br100","rating":5,"text":"Jose is a GEM! Fast, thorough, and kind. Thanks so much for making my transition so smooth!","date":"2026-05-20T22:39:31.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Courtney. Great meeting you today and I'm glad we were able to get you squared away and in your unit in a nice, quick and easy manner. Have a great day!","replyDate":"2026-06-03T14:02:40.000Z","tags":[],"sentiment":"positive"},{"id":"21db3419-6de7-4684-a327-30243e1ae242","author":"Rich Kampmann","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUrsyNFPp3CX33izbxDSx42gHNKpYVNG1wMepp8G7uV0YaQt3v9=s64-c-rp-mo-br100","rating":5,"text":"Jose, who runs the San Rafael and Sonoma House Storage Plus properties, helped me a great deal. He answered all my many questions and provided me with great long term options for my storage. and made moving my stored POD in Oakland to his facility in Oakland easy and efficent. I am thrilled that Jose is my go to guy for all things storage in the Bay Area.","date":"2026-05-15T22:06:26.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Rich! Great talking to you today and glad we were able to help find a solution for your storage needs in Sonoma. Look forward to having you as a tenant and customer. ","replyDate":"2026-06-03T14:02:40.000Z","tags":["price"],"sentiment":"positive"},{"id":"746c80c9-3611-4baa-8767-a59cec8d7e14","author":"Laurette Rogers","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocILLsYdXek5ZSzFZOYJiovxH9ezDmaQPf3dcL_1_Zp0b6oTrQ=s64-c-rp-mo-br100","rating":5,"text":"I want to especially thank Jose who guided me through the process of setting up my storage unit with professionalism and kindness.","date":"2026-04-27T13:31:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Laurette. It was nice meeting you. We're always glad to help, especially with all of your storage needs and any assistance you might need.","replyDate":"2026-05-03T14:02:40.000Z","tags":["staff"],"sentiment":"positive"},{"id":"0388351a-552a-45ca-9f08-14cda3ce9b2c","author":"Chat-Nior","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIT5Jq2xZR12V8HasvX5APbMuGqilIH2FdxrFG9LzW4CIOaBps=s64-c-rp-mo-br100","rating":5,"text":"","date":"2026-04-26T05:37:51.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"9ec8ad2e-f4cc-4e87-ab46-8e1e75a77b03","author":"Jen Bailey","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIhuWzkpy-3Q3lDXf2RPraWRLo0uZL59znROrUFtQACxaeY=s64-c-rp-mo-br100","rating":5,"text":"Jose couldn’t have been more helpful to me getting my storage unit situated.  Highly recommend working with House Storage in San Rafael.","date":"2026-04-25T19:02:47.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Jen! Great meeting you. We're glad to help and happy to make your move in as seamless as possible. ","replyDate":"2026-05-03T14:02:40.000Z","tags":["staff"],"sentiment":"positive"},{"id":"7a604130-eaf4-47dc-ac5c-f49e0df70fdf","author":"Jana Rique","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUbgWo2xM-M_ufgjSzUiGnvimfdIoCDf9HZGaHR3AI9gy_F9rpFTw=s64-c-rp-mo-br100","rating":5,"text":"I love the storage unit and the space. All my things fit in there. It's well lit up and easy to access the gate and unit. The staff is very friendly and helpful. Thanks House Storage Plus!!  From:  Sarah A Ellison","date":"2026-04-19T05:55:20.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Sarah. It was great to meet you and appreciate you letting us help with all your storage needs. Please feel free to reach out with any questions or concerns. ","replyDate":"2026-05-03T14:02:40.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"74082501-a6c9-423a-b315-b6960e9322df","author":"Zakk Adoum","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocImJOCDKbM4AwLP4tjTneNMpUJgyUf_fVkDUq3hCp1KhFp-VA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great service with Jose! Excited to secure storage in a clean and friendly facility. Conveniently located not far from freeway and easy access. Highly recommend if you’re looking for secure storage in Marin.","date":"2026-04-17T22:10:24.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Zakk. Great meeting you and letting us help you with your storage needs. We take much pride in finding solutions for all our tenants. See you soon!","replyDate":"2026-05-03T14:02:40.000Z","tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"9e12ccaf-52e2-4c2e-ad92-4a5ba676ac7c","author":"Diana Anderson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK9Ai-wsBk4ciwNhG-_TLjaFIMe6JNdKnBEI2R98BRi9EfQYg=s64-c-rp-mo-br100","rating":5,"text":"Only took me 15 minutes to rent a unit . No hassle friendly and professional. Better than completion.","date":"2026-04-10T22:22:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks Diana, we strive to make the renting process as streamlined as possible for our tenants. Glad we got you squared away with your new unit. ","replyDate":"2026-05-03T14:02:40.000Z","tags":["staff"],"sentiment":"positive"},{"id":"c8d27dc6-c44d-4424-ab7e-98411f884b4c","author":"Denis Dimov","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV0vfPQvW99aGJIHnXKqNk4oN9Xq0x8C6Zhsdi3B6EwPurZ6dElIA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Registration was quick and easy! Access through the app is really convenient.","date":"2026-04-08T23:53:16.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the review, Denis and thanks again for storing with us here at House Storage Plus San Rafael. It was our pleasure to help with your storing needs. Have a great spring and summer!","replyDate":"2026-05-03T14:02:40.000Z","tags":["access"],"sentiment":"positive"},{"id":"eeac0797-86f9-458f-81d7-f1b046166d09","author":"Russell Reiff","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVxWW1xxWzflVA2baKSA-j96MOHp_kYnBqz46lD7cBlf1_iPkxGhg=s64-c-rp-mo-br100","rating":5,"text":"Great manager (Jose)-- very helpful and\noutgoing. Easy app to use.","date":"2026-04-02T05:16:18.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Russell. We appreciate your kind words and glad we were able to help you secure your units for your storage needs. Have a great day!","replyDate":"2026-04-03T14:02:40.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"2d748fad-f1d0-4713-8775-27f94871aea8","author":"Bill Sleight","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKZhAFGzhdsfyeHpa-GcDmSyQRw87GPJGWxWMSQSpRsF2m_tg=s64-c-rp-mo-br100","rating":5,"text":"Jose is the best!  Very helpful as a new renter and got me going with their app.  So easy!  Glad I found House Storage Plus! WM.","date":"2026-03-27T18:47:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Bill. Great to meet you and we'll see you soon. Any other questions, please let us know. ","replyDate":"2026-04-03T14:02:40.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"bdb68329-08e3-43c7-b8d0-5899d6ae1949","author":"Sheryl Garrett","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLBP_X5hTVNA5viTPFTb3y0w8fsdqVMreAeqCc6WM6Zf1sYgg=s64-c-rp-mo-br100","rating":5,"text":"Absolutely the best service ever! I went to the San Rafael location and they helped me right away! The facility to super nice, up to date and well maintained. Most of all, the staff is fantastic!","date":"2026-03-02T22:40:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks, Sheryl. We appreciate the kind words and strive for excellent customer service here at House Storage Plus.","replyDate":"2026-04-03T14:02:40.000Z","tags":["staff"],"sentiment":"positive"},{"id":"3572a4d8-d55a-429c-b5a5-672b89bfae91","author":"Rodney Rudolph","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLGd79uLYAb1pkCMUEElSaXxdiV14m2JQMW04RDeeHcL39xlg=s64-c-rp-mo-br100","rating":5,"text":"Jose was very quick and professional with getting me a storage unit. The property is very clean and it is a simple process to get a unit.","date":"2026-01-09T22:58:58.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Rodney, thank you. We strive for customer satisfaction and making the process of leasing as seamless as possible. Thanks again. ","replyDate":"2026-02-03T14:02:40.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"47974844-c2e3-4266-b8e7-d9d4ac0955b3","author":"Paul Chilvers","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUrg522uh8BgSlu5horRJVAHDZ3YD0SExYETWc6i1NSQcghkBK9=s64-c-rp-mo-br100","rating":5,"text":"Great facility and great staff.  They are always picking up the phone to deal with any issues I had, and were very kind and great to work with.","date":"2025-12-19T22:25:56.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the kind words, Paul. We take pride in our customer service and responding to any questions or concerns of our tenants in a timely manner. Happy Holidays!","replyDate":"2026-01-03T14:02:43.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"dcd88ec3-6692-4e9b-8270-66cfb6ffefd6","author":"Jessica P.","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV-OCv-kDAokSoaOwOd2pfH_LdnAzYxUR09rHekPVoJf0iXHrkl=s64-c-rp-mo-br100","rating":5,"text":"House Plus is my first experience with storage rental.  The facility is clean and secure.  Jose was very helpful in explaining the fees, payment process, and access to my unit.  Overall a great experience!","date":"2025-12-06T23:27:53.000Z","verifiedTenant":false,"featured":false,"reply":"Jessica, thank you so much for taking the time to share your positive experience! We understand that renting storage for the first time can feel overwhelming, so we are especially thrilled to hear that we made your initial experience a \"great\" one. We will be sure to pass along your kind words to Jose—he is a valued member of our team, and we are happy he was able to clearly explain the fees, payment, and access process for you. We appreciate you choosing House Storage Plus.","replyDate":"2026-01-03T14:02:43.000Z","tags":["cleanliness","staff","price","access","security"],"sentiment":"positive"},{"id":"1771b400-3f6b-4092-af45-7bf35a19d652","author":"Brian N","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWTSZzIvvSozqIPS5jX1nYqCuETll3HfBSK6l7kI2WGlt6sLmPtSg=s64-c-rp-mo-ba12-br100","rating":5,"text":"This place is great. I sold my house and needed a few months of storage. I had a great experience here.\n\n- it’s very clean\n- the entry and exit gates are opened through an app you download on your phone, so no drive up pin pad is necessary to enter an exit (it’s very very convenient)\n- the orientation of the units is super convenient, where you drive into the facility on one street and go down a straight alley to another street where the exit gate is… no getting lost in a maze of units.\n- the manager Shari was very friendly and helpful, and seems to run the place very well.\n\nTo be honest….I hope I don’t ever need storage again!  But if I do, it will be here.","date":"2025-12-02T19:38:03.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the fantastic review, Brian! We are thrilled to hear that you had a great experience while storing your belongings with us during your home sale. We are especially glad that you found our facility clean, and that features like our convenient app-controlled gates, and the straightforward unit layout made your storage process stress-free.<br>Shari truly appreciates the kind words and stated you were a delightful tenant! She works hard to ensure the facility runs smoothly. We hope your move goes perfectly and wish you the best in your new home! While we understand hoping not to need storage again 😉, but we'll be here if you ever do. ","replyDate":"2025-12-03T14:02:43.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"218664c5-1707-4782-a9ed-6dc2c1223325","author":"Charlene McCarty","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJpvhaC5jknn07VQfLOIFTBw8YHeJ46V5XIsrPd3SToOtRqhA=s64-c-rp-mo-br100","rating":5,"text":"Great facility! Top notch customer service all around. It is very clean and feels so welcoming as soon as you walk into the office.","date":"2025-10-30T19:12:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Charlene for the wonderful feedback! We’re thrilled to hear you felt welcomed and appreciated our customer service. We take pride in keeping the facility clean and inviting for everyone. We appreciate you choosing House Storage Plus for your storage needs!","replyDate":"2025-11-03T14:02:43.000Z","tags":["cleanliness","price"],"sentiment":"positive"},{"id":"2f233d7d-90d5-4f0d-990e-fc524ddc840c","author":"tim harper","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLZF9K6yKSmjcd-qE2lMt0hlEISkRQkXBviPW3ffW2QFHcB=s64-c-rp-mo-br100","rating":5,"text":"This place is cool. You can tell that they have they stuff together. That put me at ease. Customer service was great! It was nice to deal with people that take pride in what they do. I'm glad this was the place we chose to store with.","date":"2025-10-30T15:30:18.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Tim! We’re thrilled to hear that you felt confident storing with us and that our team made the process easy and stress-free. We truly take pride in what we do, and it means a lot to know that it shows. We appreciate you choosing House Storage Plus and look forward to continuing to provide great service!","replyDate":"2025-11-03T14:02:43.000Z","tags":["price"],"sentiment":"positive"},{"id":"a0781da2-26f1-4b07-afee-900d5f6188d0","author":"Melinda Wilson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocITfskvwhi5cvsdLDEH9MPxaA8i3MBFlubciMU1wrrjttAg4w=s64-c-rp-mo-br100","rating":5,"text":"I highly recommend House storage plus! The facility is very clean. Rates are competitive and the staff are super friendly and helpful. Shari and Ariel are the best!","date":"2025-10-30T01:24:35.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Melinda, thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean facility, competitive rates, and friendly team. Shari and Ariel will be so happy to know they made a great impression! We truly appreciate your recommendation and are grateful you chose House Storage Plus.","replyDate":"2025-11-03T14:02:43.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"f54292ef-5240-4552-af1e-587dd5bc2cec","author":"Bret Lort","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJvxcko8b9sgtjGK_WX9vmEoscB8SqMFXOZq_3GxuggGkVjFA=s64-c-rp-mo-br100","rating":5,"text":"Very nice clean facility, management was very personable and professional. very pleased with my rental storage experience at this facility!","date":"2025-10-30T00:38:45.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for taking the time to share your experience Bret! We’re so glad to hear you found our facility clean and our management team personable and professional. It’s wonderful to know you’re pleased with your storage experience — we truly appreciate you choosing House Storage Plus!","replyDate":"2025-11-03T14:02:43.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"5fca2721-f946-4a58-9426-21452a098e40","author":"Mini Aguilar","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUpdcTWpiM59rjwuPOXbIg6UF46rRZI1ct557Cfmc8NX5uD9Y8m=s64-c-rp-mo-br100","rating":5,"text":"Great customer service!!","date":"2025-10-04T17:32:14.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Mini! Thank you so much for the positive feedback! We’re thrilled to hear you had a great experience with our customer service and truly appreciate you taking a moment to share it. We look forward to assisting you again whenever you need us!","replyDate":"2025-11-03T14:02:43.000Z","tags":[],"sentiment":"positive"},{"id":"40e4e3d0-9200-4884-819a-8dc20686b900","author":"Raul Sanchez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWMw5Tjihg3X_uB0zqtZCc_tnIS816bgRYY_ZVGsmEE6qz4CaKF=s64-c-rp-mo-br100","rating":5,"text":"I've been using House Storage Plus in San Rafael for  2+ years and it keeps getting better. Since Shari arrived, the property is noticeably cleaner, safer, and better run. She has truly brought a sense of community and friendliness, always willing to go the extra mile. Thanks so much Shari for all the work you do. Your partnership is a real asset for our organization.","date":"2025-09-22T20:57:58.000Z","verifiedTenant":false,"featured":false,"reply":"Wow, thank you so much Raul for this! It truly means a lot to hear your kind words. I’ve really enjoyed getting to know you, and I’m so glad the changes have made a positive difference. It’s important to me that everyone here feels safe, supported, and part of a community. I really appreciate your partnership and the trust you’ve placed in me and House  Storage Plus, it makes what I do so rewarding! And thank you for all the amazing work you do for the kiddos in the community! They are so lucky to have you and your team!","replyDate":"2025-10-03T14:02:43.000Z","tags":["cleanliness","security"],"sentiment":"positive"},{"id":"3736c07e-9db0-455e-8fd6-9a3dda87ee2e","author":"Rose of Sharon","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUQs7J-31Piwp2LsC1qw31ko1nRChaAzDxxxC06Z9Qi4Ql9Y4Q0=s64-c-rp-mo-br100","rating":5,"text":"Sheri is a very professional with no complaints and always super friendly…!!!\nI have been renting here for 15! Years with not complaints!!! Here is a security please","date":"2025-09-10T16:54:49.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your review and for being with us for 15 years! We’re grateful for your loyalty and trust over the years. We’re so glad Shari has been able to make your experience a positive one with her professionalism and friendly service. Your feedback means a lot to us, and we truly value having you as part of the House Storage Plus family!","replyDate":"2025-10-03T14:02:43.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"a7ed7981-5ef8-4251-a986-4195687deaab","author":"Louis Preston","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKfZdSK_NtgCPPyU-pD-BQmESctOgLylAkQkwdIcH7kqLsZ6Q=s64-c-rp-mo-br100","rating":5,"text":"This was my first storage unit and Shari walked me through all the steps. They had a great sale and were also the cheapest in the aria. The aria was accessible and felt really secure. Shari was able to help me with the unit size and helped me make changes for size as necessary. Payment was easy as Well. Overall good experience and I would recommend","date":"2025-08-24T03:56:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Louis for the great 5 star review! We’re thrilled to hear that Shari was able to walk you through the process and help you find the right unit size. It’s great to know you found our facility secure, accessible, and affordable, and that payments have been easy. We truly appreciate your recommendation and are so honored that House Storage Plus was your first experience with storage! We truly appreciate you!","replyDate":"2025-09-03T14:02:43.000Z","tags":["price","access","security"],"sentiment":"positive"},{"id":"5fe1d549-33c9-42e2-b0e4-2342d41cffa0","author":"Leyla Butero","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUXwkxHW8WA5TwYomWlR0Abln9t9Obogged63p1TlbVyA7m8bTU=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-08-11T03:13:26.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the 5 stars, Leyla! We’re so glad you’re happy and we’re always here if you need anything.","replyDate":"2025-09-03T14:02:43.000Z","tags":[],"sentiment":"positive"},{"id":"87b9e616-5210-4f7a-8b80-8b68a2424a74","author":"Dee Ess","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLaD7vJR0mrzW961mex-kPyArYxbknfLxbjAMzTVi-WVytkRok=s64-c-rp-mo-br100","rating":5,"text":"I was very happy to start renting at House. The facility is clean and well ordered. My unit is going to be very safe, I feel, due to the two lock system. I enjoyed working with Shari and she covered all my questions.","date":"2025-07-25T19:02:04.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for sharing your experience, Dee! We really appreciate your review. We’re so glad to hear you felt confident in the safety and cleanliness of our facility, and that Shari was able to answer all your questions thoroughly. We truly appreciate you choosing House Storage Plus for your storage needs, and we’re here anytime you need us. ","replyDate":"2025-09-03T14:02:43.000Z","tags":["cleanliness","price","security"],"sentiment":"positive"},{"id":"5f465d99-6ae2-4159-9638-cba0aa4b9a7b","author":"Marina","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWpbPZlH2opOVDZWkSU56gDqK8RSKp3OYJgHb7eL1s3WJ2z8zD2=s64-c-rp-mo-br100","rating":5,"text":"On my first day (and on other occasions), Sheri makes me feel like my belongings are in good hands. She’s approachable, sharp, and truly goes above and beyond. I appreciate her upbeat personality and clear communication. Thankfully, Sheri made the entire rental process smooth and stress-free. I'm glad I found this facility, b/c they hired a professional/ and personable Manager.","date":"2025-07-20T05:41:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We’re thrilled to hear that Shari made you feel welcome and that your are confident that  your belongings are in good hands. We’re lucky to have her on our team, and it’s wonderful to know her clear communication and positive attitude made your rental experience smooth and stress-free. We’re grateful you chose House Storage Plus and look forward to continuing to provide you with excellent service! ","replyDate":"2025-09-03T14:02:43.000Z","tags":["staff","price","access"],"sentiment":"positive"},{"id":"d4c14d04-209f-4ee3-b9b1-868343eba6e9","author":"Gerald Miller","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIU0z9W5IhjeEF7A1lAfyDRFcdCJorPgzrEBv0OdSniO9Q2CQ=s64-c-rp-mo-br100","rating":5,"text":"I could not imagine a more pleasant experience than I had with Shari during the process of renting my space. Great people, great location, great price, and enjoyable interaction. What more could you ask?","date":"2025-07-17T15:41:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your review, Gerald! We’re thrilled to hear you had such a pleasant experience with Shari while renting your space. We agree – great people, a convenient location, and fair pricing truly make a difference, and we’re glad you enjoyed the interaction. We appreciate you choosing House Storage Plus and are always here if you need anything! Welcome!","replyDate":"2025-09-03T14:02:43.000Z","tags":["price"],"sentiment":"positive"},{"id":"d612ca40-f35b-46ac-978b-ca34ef323c2b","author":"Henry Grisman","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVnT34ZjlFNi9Jksa9dXpKVwxxcoD2letE9zSyKSFmLsCHKynHx=s64-c-rp-mo-br100","rating":5,"text":"Great security, nice environment, and amazing people","date":"2025-07-01T18:09:50.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the review Henry! I really appreciated your patients. You guys were great to work with! We appreciate you choosing House Storage Plus for your storage needs. If you ever need anything, please don't hesitate to ask. ","replyDate":"2025-09-03T14:02:43.000Z","tags":["security"],"sentiment":"positive"},{"id":"5314b192-d38e-457b-9a30-7afe187befe9","author":"Robert Potenza","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIHH4HLLhTZHuWAnvyLY0IIo6s7EvIjfYJyPCZ4Yb-iB34Ing=s64-c-rp-mo-br100","rating":5,"text":"Excellent experience. Needed what turned out to be a 10'x12' space as temp storage for a month. Shari, the mgr, helped us through the whole process. She is a very positive, competent person, and guided us to the best fit for storage needs. The facility is clean and well kept.","date":"2025-05-03T18:57:55.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the wonderful review, Robert! We are happy to hear that your experience was excellent and that Shari was able to help you find the perfect storage solution. We take pride in maintaining a clean, well-kept facility and in providing exceptional customer service. Thanks again for choosing House Storage Plus! If you ever need storage again, we will be here!","replyDate":"2025-09-03T14:02:43.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"8618904b-851c-4516-b368-27f3aba42f6e","author":"Mike Quinlan","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIC1xD5CFnmi98Un0E6iBiAbtrtzVVw8bUUMhxCi2TRKYqrNOk=s64-c-rp-mo-br100","rating":5,"text":"Shelly at the San Rafael office was a great help to me yesterday . I needed a smaller space , was quick to accommodate and found me an adjacent space just across the hall . The place is clean and convenient making the whole process painless . Thanks for taking such good care of me .","date":"2025-04-30T10:50:28.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the review, Mike! We're thrilled to hear that Shari was able to quickly assist you in finding the perfect space. It's great to know the clean and convenient setup made your move seamless. We truly appreciate you choosing us and are always here to help whenever you need. Thanks again!","replyDate":"2025-09-03T14:02:43.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"3fc38d91-c7db-4ead-9ac8-74754afff852","author":"Ian-Michael Hébert","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKmBfrFty6JonA4ma1abPBKsV_Uy-vLsfsUICoRa6bDDWSQfg=s64-c-rp-mo-br100","rating":5,"text":"Incredibly friendly and helpful. Shari might be an actual angel.  I needed help moving to a larger unit and she made the process effortless for me.  I also really appreciate their digital gate and unit opening app!","date":"2025-04-25T17:55:33.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the kind words Ian-Michael. We’re thrilled to hear that Shari was able to make your move seamless. We're also glad you're enjoying the convenience of our Smart Entry system for gate and unit access. Please let us know if you need anything, we are always here to help. We appreciate your business, it truly means a lot to us.","replyDate":"2025-09-03T14:02:43.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"265c3454-e4dc-486e-a378-d5c1b7f7d564","author":"Adrienne","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWipJvRgfNVN_OofHn1Bv7xrOlcdoMNEFYKlFc427h25V24Wcg=s64-c-rp-mo-ba12-br100","rating":5,"text":"I love this place!   Having had storage at numerous facilities over the past 15 years, the experience I have here is by far the best.\nEasy access from the car to the unit, access to facility is done via an app, very clean, Sherri the manager is highly responsive and a delight to work with, they have a great deal when you move in, AND there is a coffee machine, treats and schwag in the office.\nI highly recommend storing your stuff in this facility,  in and out is a breeze, and I even look forward to coming here because it is such a pleasant experience.    This is the first time I can share a review like this about a storage facility!","date":"2025-03-26T04:07:39.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the great review, Adrienne! We’re thrilled to hear that your experience with us has been the best out of all the storage facilities you’ve used over the years. It's great to know that the easy access, app convenience, and our clean facility have made your storage experience enjoyable. We are happy to hear Shari has given you the exceptional customer service we strive for. We’re glad you’re enjoying the coffee, treats, and swag too. We appreciate your recommending us, and we look forward to continuing to make your visits just as pleasant!","replyDate":"2025-09-03T14:02:44.000Z","tags":["cleanliness","staff","price","access"],"sentiment":"positive"},{"id":"617add70-19e7-45f7-9361-5be1bb62dd17","author":"Bob","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWMVVVe9fglN4f2jyMpPpBnFhd0uzPuEyEPLAxguiNskrDvGzHyWw=s64-c-rp-mo-br100","rating":5,"text":"I rented my unit online - really easy. The unit and facility exceeded my expectations. And Lynn - saying she is super helpful is a big understatement, simply fantastic!","date":"2024-10-28T21:44:22.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Bob, thank you for the review! We’re thrilled to hear that you found the rental process easy and that our unit and facility exceeded your expectations. Offering exceptional customer service is important to us and we are happy to hear we hit a home run with you! Welcome to House Storage Plus!","replyDate":"2025-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"25d29d14-8890-47e6-bf00-775050d2d75b","author":"Bryan Clark","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIFvYnpSKYITa21qSFjQ2ZsfTQ9IMySME34xuiMiOASH0TGkQ=s64-c-rp-mo-br100","rating":5,"text":"Lynn was very kind and helpful, it was very easy to check in and the u it’s are easily accessible","date":"2024-08-12T17:11:15.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the 5-Star review Bryan! Let us know if you need anything.","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"537f54d2-dabc-4602-931a-f5d3312f0d46","author":"Tim Smith","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWMmstNq5YXZvZgXFQUq5ehaWnxzLMNq-cRE0H7_SR3oG2XRfI=s64-c-rp-mo-br100","rating":5,"text":"Lynn was very helpful. Check in was easy and quick. The app is great as well.","date":"2024-08-10T16:49:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5 star review, Tim! It's our priority to offer the best customer service in the area and we are so glad you had a great experience with one of our managers!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"efc275c9-3b7a-4617-b052-9ab901e37795","author":"Michael Soltesz","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL6NiEAyz1g5rrfFADcYjRETylsd1tD0KDuRvCL7h0A5BXdsw=s64-c-rp-mo-br100","rating":5,"text":"Ocean was very professional in his explaining the details of the ins and outs of the storage facility. Confident that I'll be in good hands!!!","date":"2024-07-17T19:34:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the review! We are glad that we are your choice for self-storage in San Rafael. Let us know if you need anything!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"2fea6bcb-d062-4fcf-813d-f0bcc74c4c81","author":"Aaron Braun","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLPIO4CVWwFx8CvxkxIC4cko1luqR1ZArcNVzkCaUV6KBZMfA=s64-c-rp-mo-br100","rating":5,"text":"Great spot, easy set up, super helpful/friendly people!","date":"2024-06-28T23:47:47.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the 5-star rating and the kind words, Hugh. We're glad we can meet your self-storage needs in San Rafael!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"fafe4005-25d2-4bc2-82a0-a131fb819212","author":"Jose Garcia","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIsiJNsmRMM9eQjhqYoeMqivHDRdDH6HFCL13JezTiRTQGTcQ=s64-c-rp-mo-br100","rating":5,"text":"Good service 👍","date":"2024-06-28T21:53:31.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5-star review, José! Our priority is to offer the best customer service in the area, and we are so grateful to have you as a wonderful customer!","replyDate":"2024-09-03T14:02:44.000Z","tags":[],"sentiment":"positive"},{"id":"e24cee0c-e753-4e00-9027-3d1e7febd43d","author":"Dario D'Arrigo","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXCtMS1ga9GMN4P7_oKHoIPOKeT3Acm-Wc-u1XpNR63Zs_F2m4Q=s64-c-rp-mo-br100","rating":5,"text":"Quick and friendly service","date":"2024-06-27T00:52:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the 5-star rating and the kind words, Dario. We're glad we can meet your self-storage needs in San Rafael!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"e7ed2007-f5cc-4b2e-9afa-0463414bf61f","author":"Oscar Guardado","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWJ4DXjgVJ2Om7DVFsqql4fKKj--0khXBqAmUVyt7Chtmwv2P69pw=s64-c-rp-mo-br100","rating":5,"text":"Friendly and fast","date":"2024-06-27T00:48:48.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the 5-star rating and the kind words, Oscar. We're glad we can meet your self-storage needs in San Rafael!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"b5aed8f0-c48f-4f40-9ef2-697f60a2a7c4","author":"Maximo Mendez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIkSZ8iIoQfD7sY5Yh8_046wrle-U-20fgaNndJUYJA1NKg7g=s64-c-rp-mo-br100","rating":5,"text":"Ocean help US very good","date":"2024-06-25T23:58:48.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5 star review, Maximo! It's our priority to offer the best customer service in the area and we are so glad you had a great experience with our store manager!","replyDate":"2024-09-03T14:02:44.000Z","tags":[],"sentiment":"positive"},{"id":"361db397-40f0-4d57-bf84-3e63fdeee118","author":"Tyrren Yates","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLiaJwxGETyg1gA3rPAHI8njkBWmotfRdZhHDEHoCpmsw8qQg=s64-c-rp-mo-br100","rating":5,"text":"Ocean was very friendly, helpful, and encouraging. Got what we needed.","date":"2024-06-22T18:42:26.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! I'm thrilled I was able to assist you effectively. We look forward to serving you again soon!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"76316d0c-fe40-49a8-9903-e59745010d4f","author":"Andrew Smith","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI-1wjLqdu8zWVIZzvY-pZ-gDgfhePhuWE0J5vxjR8-MEsfdA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great storage facility and Ocean was super helpful. Very friendly and explained everything to get setup. Great location and experience!","date":"2024-06-22T17:46:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for your kind words! I'm glad I could help make everything clear and easy for you. We appreciate you choosing our self storage facility and look forward to seeing you again.","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"bf01130a-1d97-492f-814f-ff2179553132","author":"JHall Visuals","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXAF2SiTIfFWSqOM3wVGmpW0Gad0Uia94LOaZcgxijMyiH4jTi3=s64-c-rp-mo-br100","rating":5,"text":"Great experience","date":"2024-06-20T18:11:24.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks a ton for your kind words! We’re thrilled to hear you had such a great experience with us. Our team puts in a lot of effort to make sure everything runs smoothly for our customers, so your feedback means a lot.","replyDate":"2024-09-03T14:02:44.000Z","tags":[],"sentiment":"positive"},{"id":"3bb87e65-fad8-4e01-8414-e5326e834d62","author":"Melissa M","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJA5jq-PbsU23bg6fGhEXDKtr5fqREpne-KYPZ2EBLedsDr0g=s64-c-rp-mo-br100","rating":5,"text":"The House storage plus staff were super helpful with assisting me on trying to find a unit last minute. I was desperately driving around my U-Haul full of things trying to find a unit for, and, they not only saved me even when they were about to close for the evening, they gave me a discounted promotion rate for the unit I rented as well! Also love the way you use an app to get in and out of the facility/building.\n\nThanks house store plus!","date":"2024-06-13T00:18:05.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! We're thrilled to hear that our team at House Storage Plus in San Rafael could help you find a unit at the last minute and provide you with a discounted rate. We're glad you like our app for easy access to the facility. Thanks for choosing us for your storage needs!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff","price","access"],"sentiment":"positive"},{"id":"a86431ff-a8f4-41d2-94b0-8ad4004f1d97","author":"Elizabeth Mueller","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUlMultxnCuQsaHRDigzBihkW4_93cVj-0so7qwNvj72G-vyfY=s64-c-rp-mo-br100","rating":5,"text":"The NEW  On-Sight TEAM is FRiENDLY & PROFESSIONAL- Magic Combination\n\nI have been using this location for over 2 Decades.","date":"2024-06-12T21:07:45.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks a ton for your kind words! It means a lot to have had you with us for over 20 years. Glad we can be where you use self storage in San Rafael!","replyDate":"2024-09-03T14:02:44.000Z","tags":["staff"],"sentiment":"positive"},{"id":"726921b4-efea-42e8-88cc-20805696571e","author":"kennya avila","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW9J9lKIBqORJQj0m5DzUUOaqWwKks3SWSjHwLmoYmChHA0hqEx=s64-c-rp-mo-br100","rating":5,"text":"This place has good customer service and the price for it is good in my local area. 5 star rating","date":"2024-06-10T22:23:17.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the 5-star rating and the kind words. We're glad we can meet your self-storage needs in San Rafael!","replyDate":"2024-09-03T14:02:44.000Z","tags":["price"],"sentiment":"positive"},{"id":"d20e4f41-fb9a-4528-b0be-8c2f6084362a","author":"Francisco Cámara","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocItHopAOEuiCVrfENIKfL8hJp-W7bc_uacP0XnDJN1aLlCgoA=s64-c-rp-mo-br100","rating":4,"text":"","date":"2024-06-09T18:56:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the review, Francisco! We're thrilled to hear you're happy with our service. We look forward to continuing to meet your storage needs!","replyDate":"2024-09-03T14:02:44.000Z","tags":[],"sentiment":"positive"},{"id":"4ec2d273-dc8b-4b2e-9bb1-f5ed3bddae2b","author":"Garcia Roberto","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJhKbyY8NOKsDGpmqH4Y-pyv2k8ysVHE-7Wciij_97aZS-LZA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-06-08T23:43:13.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5 star review, Roberto! It's our priority to offer the best customer service in the area and we are so thankful to have you as an amazing customer!","replyDate":"2024-09-03T14:02:44.000Z","tags":[],"sentiment":"positive"},{"id":"da85a293-0163-49f9-b51b-5e9c573e5ad3","author":"Juan Avellaneda","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ-zuDTxJHn-xm8yJn4hZ0XqilN_tPmdlkwGzudmpu9WAEjTQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-06-08T23:11:34.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5 star review, Juan! It's our priority to offer the best customer service in the area and we are so thankful to have you as an amazing customer!","replyDate":"2024-09-03T14:02:44.000Z","tags":[],"sentiment":"positive"},{"id":"803cea29-62df-4bb9-8897-da6c513317a9","author":"Robert Lysaght","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ1NL2xcCxX3vRLpyS0Ls9GwumLYgK_E55rpXflFO5SQ8y4JA=s64-c-rp-mo-br100","rating":5,"text":"Great facility! Lyn the mgr was very helpful. Highly recommend. Safe and secure.","date":"2024-06-08T21:19:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for your five star rating, Robert! We strive to offer the best customer service and we're glad our manager was able to make things so easy for your move","replyDate":"2024-09-03T14:03:43.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"ad47aa7e-92c3-4a5f-9646-873ce780a555","author":"Exumilet Avila","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIvyaKZrHPOn_zW8oy2tRfuxEOMDIUU6xbICAp4RGFkF9Dgqw=s64-c-rp-mo-br100","rating":5,"text":"Great customer Service! I love it!","date":"2024-06-08T18:43:03.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the five-star review, Exumilet! We're thrilled to hear you're happy with our service. We look forward to continuing to meet your storage needs!","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"7f0f431d-e103-4875-8e29-e43b926e7e59","author":"Oscar Herrera","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJgFu-BoxEJHrNMEKjWCsn43QMBJ_-8VoEInxK8b5DMau__=s64-c-rp-mo-br100","rating":5,"text":"Great place to store your tools 😀","date":"2024-06-08T18:42:05.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your five-star rating, Oscar! We take pride in protecting your belongings. We appreciate you choosing House Storage Plus in San Rafael to store your possessions.","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"87580ba3-39d8-48ae-81da-87c4bfb9254b","author":"Shanna Guzman","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUcbMC_D9R5192ZTORbcGrCAhfxAJ2gfFhkhGvhusFb4dCf3t53=s64-c-rp-mo-br100","rating":5,"text":"Very easy to reserve online and Tabitha was super nice and helpful. I definitely recommend!","date":"2024-06-07T23:25:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your five star rating Shanna! We strive to offer the best customer service so we are overjoyed to hear you had a great experience with one of our managers.","replyDate":"2024-09-03T14:03:43.000Z","tags":["staff"],"sentiment":"positive"},{"id":"6dde0f25-9530-4361-b0b8-7603b5e37624","author":"Adrian Montiel","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVvTWU80sWR7cbkHCewMCUnt9jzhlR1Ydwz_kkgTJZW7zueKEpW=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-06-07T16:43:22.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the five-star review Adrian! We're thrilled to hear you're happy with our service. We look forward to continuing to meet your storage needs!","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"c6c262a4-1929-4556-8b2a-97c73e9ef10c","author":"Tony Lopez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLdAbtbV1jzq1rMLvHDJxeq46KSFoiPMSNWfYqGmCBZS5uMvQ=s64-c-rp-mo-br100","rating":5,"text":"Storage is really good 👍","date":"2024-06-05T00:24:58.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks Tony for taking the time to leave us a review! ! 👍 We are thrilled to hear that you loved your experience with us. We strive to offer the best customer service in the area and are glad you chose House Storage Plus to store your belongings.","replyDate":"2023-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"18d71ec7-f18a-4943-bdec-fec0a89e6e55","author":"Christine Lenihan","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLXmp-7r3m8CllAswsecNS_Dbt8qvug2mtv_d6UiR3-dTPSUA=s64-c-rp-mo-br100","rating":5,"text":"Your front desk manager LYN is the greatest person and an asset to your company!!   She rocks!!!","date":"2024-06-03T22:13:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the five-star review Christine! We're thrilled to hear our manager gave you the best customer service. We look forward to continuing to meet your storage needs!","replyDate":"2024-09-03T14:03:43.000Z","tags":["staff"],"sentiment":"positive"},{"id":"830213c9-1796-44ac-a7cc-1d14582f77d5","author":"Gina Hector","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXNLwSLXSjJuUL4jlpKH5j05Y3Utw_CC63bUuz0GBSxzgmNkzFO=s64-c-rp-mo-br100","rating":5,"text":"Great deal and safe storage. Ocean made it so easy to sign up and get started.","date":"2024-06-02T15:48:06.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for your five star rating Gina! We strive to offer the best customer service and we're glad our manager was able to make things so easy for move in. We appreciate your choosing House Storage Plus in San Rafael to store your belongings.","replyDate":"2024-09-03T14:03:43.000Z","tags":["price","security"],"sentiment":"positive"},{"id":"cdf813b7-dbe3-4e90-805e-48040c05fb4b","author":"Chary Bahreyni","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXGQea5BV23ULFM6uU9Nss_iugJwwNFfm8_Y1tdASbUhWtKrAY=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-05-23T01:38:27.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the five-star review! We're thrilled to hear you're happy with our service. We look forward to continuing to meet your storage needs!","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"fa01743a-6960-407d-94a6-a63cbad908f7","author":"Cat Gonzales","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK0VmmQlmoXUAw2VmL9G7yBH3WGpcTYaRJlSMTM5jgjyYjtxg=s64-c-rp-mo-br100","rating":5,"text":"Thank you “Ocean” at House Storage…you were an answer to my prayers, after a double tragedy in our family which required me to find just the right size, for just the right price—at this point in time! Personable, Professional, and Prompt…the total package! 📦😊","date":"2024-05-04T00:39:19.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for your glowing review Cat! I'm sorry to hear about the circumstances that you're doing business under but we are so happy to hear you are having such a great experience with our site manager Ocean. Please feel free to reach out if there is anything we can do to help","replyDate":"2024-09-03T14:03:43.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"0dd02b90-3dc7-45d5-ba1b-f040f1e714a8","author":"Briana Gonella","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIl_e5ggRVj47NXRVh5QxiquwcV_ecR0yx6m9pO44hnjV9ukg=s64-c-rp-mo-ba12-br100","rating":5,"text":"I love working with House Storage! From the moment I walked in, the staff was incredibly friendly and helpful. The facility feels very secure, my unit was clean, easy to access, and exactly what I needed. If you're looking for a top-notch storage solution, this is definitely the place to go! Highly recommend!","date":"2024-04-26T22:50:16.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We're thrilled to hear about your positive experience with House Storage. Providing exceptional service and a secure, clean environment for our customers is always our top priority. We truly appreciate your recommendation and look forward to continuing to exceed your expectations in the future. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing House Storage Plus!","replyDate":"2024-09-03T14:03:43.000Z","tags":["cleanliness","staff","price","access","security"],"sentiment":"positive"},{"id":"18cb3ada-8549-470d-8056-9821f08898f0","author":"Melissa Crawford","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWUO7WahNnPH94IG8qixB2xeTm-Gv5B5NtyOdfZx10YSjffOH0gww=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2024-03-18T18:13:34.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Melissa for sharing your glowing rating with us and the community! We strive to offer the best customer service at House Storage Plus and we appreciate your business!","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"247399f4-5533-4ff5-9a75-90844bcaaed5","author":"Luis Perez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKn7mNA376hDoATcgUcIe6p6RGFe5_6Uk9-CWKtzxhfyi-5=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-03-18T18:09:49.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5 star review Luis! It's our priority to offer the best customer service in the area and we are so thankful to have you as an amazing customer!","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"cc34ac61-fc6b-4625-bd36-3e7ba22e086e","author":"Cougar Upton","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUYA5yj8mjWL3oe7ch3X5IivZaPSW0X4hLy64E0iuSA_E5UxnFF=s64-c-rp-mo-br100","rating":5,"text":"I like the 2nd level of security provided by the app based lock on the storage unit. Having 6 units inside of a bigger vestiblue almost completely eliminates other people looking directly into my unit when I'm loading/unloading. And I like that the gates are chained closed during the nights. All in all I feel my items are more secure here than other self storage units in the area.\n\nLynn was very helpful in the initial assesment of this facility and the manager, Ocean was able to get me set up on the app and recurring payments.","date":"2024-03-04T02:31:13.000Z","verifiedTenant":false,"featured":false,"reply":"<br>Thank you for your review. We recently installed the new NOKE smart locks as an added security measure to ensure the safety of our customers’ belongings. We are proud of our unique layout and ground level access to all units and glad it works for your needs.<br><br>We appreciate your bringing your recent experience to our attention. We understand the importance of offering exceptional customer service and are sincerely sorry for any inconvenience or frustration this may have caused. We will take the steps necessary to improve our training program to ensure that our team members are able to meet customer needs. We are happy you have chosen House Storage Plus, and we are committed to deliver better service to you and other customers in the future and demonstrate why we are a 5-star facility. Please feel free to reach out to our manager directly as well.<br>","replyDate":"2024-09-03T14:03:43.000Z","tags":["staff","price","access","security"],"sentiment":"positive"},{"id":"00e02848-2faa-41be-8fb2-6a12f6fd7047","author":"Chris","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKYvcmX76HM183oKyhmmds1Tx-xIpSGIfphBvMRPwh_t2iEGdl0=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great storage facility!","date":"2024-01-23T21:13:21.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your five star rating Chris! We strive to offer the best customer service. We appreciate your choosing House Storage Plus in San Rafael to store your belongings.","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"8e2d16b3-8e4b-4669-8b1c-717e2cacedd4","author":"drumbo","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJoFwhDxsPY0eivzwfdKbAlq7zLyM8a9BPhiagqyYiHKCHQDQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-12-19T21:32:39.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your five star review! We offer clean, safe and secure storage for your belongings. We appreciate your business.","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"74166670-293a-45f0-a784-4df644ea692f","author":"Nevin Diaz","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVBiKZBDMoZD0cdqCrivcO-1u9BTjpf30hH0IEAzcOB1AkJd6A=s64-c-rp-mo-br100","rating":5,"text":"I recommend this place. It's safe. I've been using it for many years.","date":"2023-10-04T18:29:17.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Kevin for your kind review. We do offer a safe and secure facility to store your belongings. We appreciate your business.<br>","replyDate":"2024-09-03T14:03:43.000Z","tags":["security"],"sentiment":"positive"},{"id":"c004a12e-7cc3-4cf6-8e2e-9bd65dd1e372","author":"Leonardo Gomez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI3HSAVLz_qBH03SxBIn0CHf6bdLg_Q8kAht8Hj1P5s9skfgg=s64-c-rp-mo-br100","rating":4,"text":"","date":"2023-09-07T18:50:08.000Z","verifiedTenant":false,"featured":false,"reply":"Leo, it's been great having you here for so long and we're happy to provide you with safe, secure storage.","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"b5d7bd8e-4b40-4379-80f3-9268f6ff3c46","author":"elmer tizol","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIyfhNF4bRmiumxpmbjQCbgJm70GS14rx-paDP-viMMG7X1bA=s64-c-rp-mo-br100","rating":4,"text":"","date":"2023-09-07T15:59:27.000Z","verifiedTenant":false,"featured":false,"reply":"We hope that we can continue to provide excellent service, thank you Elmer!","replyDate":"2024-09-03T14:03:43.000Z","tags":[],"sentiment":"positive"},{"id":"36f0bc7c-5231-4430-ac14-cfe4f1138518","author":"Simeon Romero","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUnwSioofkpyIbgzArKJG9_3TOCdysUcz7V1SqFa4ZrZgA43QE7=s64-c-rp-mo-br100","rating":5,"text":"7 years","date":"2023-09-07T15:43:33.000Z","verifiedTenant":false,"featured":false,"reply":"We appreciate the amount of time that you've trusted us with your items Simeon! Thank you, and we look forward to serving you in the future.","replyDate":"2024-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"5c219acb-978b-4852-88d4-fb6ca01cc97b","author":"Alexander Hargrove","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK--zLdDmOl8mByxuZYgwgQsDjx9BCr1ct8f6NPOhgA58TrDg=s64-c-rp-mo-br100","rating":5,"text":"Ocean is such an amazing manager and a great guy. The facility is clean and easy for access. I’ll continue recommending house storage plus to all my friends and clients.","date":"2023-08-31T19:01:49.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your review Alexander! We are so happy to hear you are having such a great experience with our site manager Ocean","replyDate":"2023-09-03T14:03:46.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"5e965fb9-5d83-496b-862a-807e0ea89fe4","author":"santiago castillo","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUO3kRb6lO_VVXU78npecoT4k_kPgAFNu2JrqNLIadLTXUpDoU=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-08-31T16:13:24.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks Santiago! We are glad you chose House Storage Plus to store your belongings","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"7b14d478-0b0d-4071-9db3-e5b019fdf723","author":"Sofia Vazquez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIJtmHxkGycU_1vWSmFmiH1thCq43NRb66mnFbCmApmKMft6w=s64-c-rp-mo-br100","rating":5,"text":"Great customer service when I called about my unit 😊","date":"2023-08-17T15:52:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your glowing review Sofia! We strive to offer the best customer service in the area and are glad you are happy with the service you received.","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"ff5de18c-8174-4a8f-b92c-0ad560adae3a","author":"Quetzal Xela","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIT3Hnj5c6HlZ2Yo33vUMEqkDQng7Mhq4_QJUTRJ0LZdgllTw=s64-c-rp-mo-br100","rating":5,"text":"Very nayce","date":"2023-08-09T16:15:04.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for storing with us Quetzal!","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"f593a440-6b80-4546-8766-22106a0ca8d8","author":"OLMAN REYES","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIIpAkX3IxLIT2tmgGPbq7Fgu7JkWY6f8zv3B_IJjrjbEqS92M=s64-c-rp-mo-br100","rating":5,"text":"This place is great for picking up your tools and they have good prices, I recommend it.","date":"2023-08-09T15:30:19.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the review, Olman! I'm so glad you're happy with the service.","replyDate":"2023-09-03T14:03:46.000Z","tags":["price"],"sentiment":"positive"},{"id":"86d2803c-a7e2-4a61-b0e4-9f68509bc838","author":"Kevin Melendez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKgiG-iVz5NvHYK8CVDk0QABLSD7OEVKcjM26KKzcpEINivUQ=s64-c-rp-mo-br100","rating":5,"text":"The price is very good","date":"2023-08-08T21:12:31.000Z","verifiedTenant":false,"featured":false,"reply":"Happy to hear you are storing with us and love the price! Thanks for the 5 stars Kevin!","replyDate":"2023-09-03T14:03:46.000Z","tags":["price"],"sentiment":"positive"},{"id":"0fb53175-a021-4c17-b0c6-a5f8209582d9","author":"Lolly Lewis","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUhQt96PAuTeQ8096CM-Z2VkU6DiosKIUH2ks9Vz1rld286q6moyw=s64-c-rp-mo-br100","rating":5,"text":"Thank you for keeping our stuff safe!","date":"2023-08-08T19:31:32.000Z","verifiedTenant":false,"featured":false,"reply":"It's a pleasure to work with tenants such as yourself! Thanks for the lovely review Lolly!","replyDate":"2023-09-03T14:03:46.000Z","tags":["security"],"sentiment":"positive"},{"id":"44daf6cc-e431-4ebe-b88a-db309251bb27","author":"Marlene Anchante","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIvFsY9DSFKFp4kIoiin9g_aanl-kX50Wmc3NtkohOUWqqtQso=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-08-08T18:01:18.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the glowing 5 stars Marlene! ","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"0cd62564-5f01-45bf-b828-c08b56d56239","author":"Jose Ortiz","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI_Va1TJsLecPL4phmDKdCzTkVVGtiGkD5xBWTUH6wj0nV3_Q=s64-c-rp-mo-br100","rating":5,"text":"I've been here for years and it is under better management. Looking forward to the future here","date":"2023-08-07T23:58:44.000Z","verifiedTenant":false,"featured":false,"reply":"We're so happy to hear from a long-term tenant and happy to hear you are liking the improvements. Thank you Jose!","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"ecda8cf0-8a9d-477e-b9dd-5cf389cd5e87","author":"Franklin Lutz","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocItz0SBHGNEf41BDiD_6Gbps2HdKF1xrKSj_VptwV-rpLw5TA=s64-c-rp-mo-br100","rating":5,"text":"Very helpful customer service. Always clear communication. Polite and positive.","date":"2023-08-06T18:02:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the five star review Franklin. Customer service is very important to us and we are glad you chose House Storage Plus to do business with.","replyDate":"2023-09-03T14:03:46.000Z","tags":["staff"],"sentiment":"positive"},{"id":"e3cd41a6-4fa0-40cd-a7d5-e4c4a3228fdf","author":"Joel Reyes","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKI5Fe9jm6Yb8VWefyi7srlBe_Mao_23pAEmplRBPJ5y22dKw=s64-c-rp-mo-br100","rating":5,"text":"Good place for storage, safe","date":"2023-08-06T17:42:47.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your five star review Joel! We strive to offer the best in safety and security and are glad you chose House Storage Plus to store your belongings.","replyDate":"2023-09-03T14:03:46.000Z","tags":["security"],"sentiment":"positive"},{"id":"851f6b22-dc11-490e-8d9b-281c80aa9103","author":"Juan Escobar","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJOfh-w0p7_4Z8GRyaFrCHG11XQGeC51dJ9f8L55Absljo_Nw=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-08-06T16:39:18.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your glowing review Juan! We strive to offer the best customer service in the area and are glad you chose House Storage Plus to store your belongings.","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"e55b9c35-68ac-4337-878d-d8fb08bba234","author":"Janet Gessling","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUiI5V7H697pmCJjG0Xst8kF3dMpefPKJt7mX60cDJfHwqWw7If=s64-c-rp-mo-br100","rating":5,"text":"The management team assigned me a unit close to closing time, after a long drive across the country. It was no problem for them & they did everything to make it easy for me. I’m very thankful for their kindness & feel that my belongings are safe. Have been helpful each & every time I had a question. Highly recommend House Storage.","date":"2023-08-04T20:28:33.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Janet for your kind words and 5-star review. We know how stressful moving can be and take great pride in offering exceptional customer service. Thank you for choosing House Storage Plus for your storage needs!","replyDate":"2023-09-03T14:03:46.000Z","tags":["staff","price","security"],"sentiment":"positive"},{"id":"34b339fa-a8c7-4fbc-90ca-722b3a2b003e","author":"Pawa","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL1sfaCl8EADv79fX3Ro9ezgFADW3GjYQ10rsmEscDHSGyMIw=s64-c-rp-mo-br100","rating":5,"text":"Five years with my unit. Easy digital  access in & out. Great management team.","date":"2023-08-02T18:24:48.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words. We recently installed the state-of-the-art NOKE smart lock system on unit doors and are pleased you enjoy the easy access to your storage unit. We appreciate your business!","replyDate":"2023-09-03T14:03:46.000Z","tags":["access"],"sentiment":"positive"},{"id":"8263263b-052e-434a-bfcc-e9a794c12295","author":"Ervin Renoj","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK1RkTRja_yH5EMd7nk30PcXwpKkheQQwozxMNfqdA6ptD6sQ=s64-c-rp-mo-br100","rating":5,"text":"Good service","date":"2023-08-02T17:53:37.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Ervin for your awesome review. Our management team works hard to ensure we offer a safe and secure facility to store your belongings. Thank you for choosing House Storage Plus!","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"54e278b2-df7d-4a26-9310-1916c975ad23","author":"JOSE G. Flores","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIVyZRcVfmx59bvu9TD3ahF5U-yjJQehWyKTZbb2MJOthMLUg=s64-c-rp-mo-br100","rating":5,"text":"Great service,clean,secure.","date":"2023-08-02T16:48:16.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5-star review Jose! Our team is very knowledgable and works hard to provide outstanding customer service. Our new NOKE smart locks provide an added layer of security to our facility. House Storage Plus works hard to keep the facility a clean and secure place to store your belongings.","replyDate":"2023-09-03T14:03:46.000Z","tags":["cleanliness","security"],"sentiment":"positive"},{"id":"fd13a904-3266-4116-94f1-7ff43e61dfc6","author":"CAMILO RUIZ","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU6QX7IW7z2or5jEaBBzvF40UeAmE6fgqv3GLHK_ZDHrrGxOfG2vA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-08-02T14:35:24.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your five star review. We strive to offer the best customer service in the area and are glad you chose House Storage Plus to store your belongings.","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"8e24794a-4ea9-4784-8f5e-9468aa1e811b","author":"thunder redwomin","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKb-WEusIIunVi2L89ejuCBvHqmQQzZs3wfgaI3dsoU00safg=s64-c-rp-mo-br100","rating":5,"text":"Been there, 20 years, and have been very happy","date":"2023-08-01T18:54:01.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Thunder, we have loved having you here for so long and appreciate the trust you put into us.","replyDate":"2023-09-03T14:03:46.000Z","tags":[],"sentiment":"positive"},{"id":"ef2528e0-4583-417d-a183-6f27183af225","author":"Jesus Vences","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKQJ6HsXKLANClpFbffO0M9wqNJR6dPXuM0zyrAkJ1Nz1cXNQ=s64-c-rp-mo-br100","rating":5,"text":"Great place and secured!!","date":"2023-07-24T23:39:34.000Z","verifiedTenant":false,"featured":false,"reply":"We appreciate the kind words, and will continue to meet or exceed your expectations!","replyDate":"2023-09-03T14:03:46.000Z","tags":["security"],"sentiment":"positive"},{"id":"3afac89c-a9ee-48ab-82f3-6778df496202","author":"Juliette Barron","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJYrbUvNvlek8ubgexG0uJvkfQFy6HcwcYqaAeSIakRZWpYGA=s64-c-rp-mo-br100","rating":5,"text":"Ocean and Lynn at House Storage Plus went above and beyond to help me this past weekend coordinate a move that involved a separate container company.  We live out of town and they helped with the delivery of our container before we arrived and even made sure our container was placed in an easy area to access near our unit.  They were accommodating, kind, and gracious -  even being flexible and allowing us access to two units, when we weren't sure if we needed one unit or two. They were professional and delightful to work with, I can't praise them highly enough.  They made our complicated and exhausting move almost fun!","date":"2023-07-20T04:51:16.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Juliette for your glowing 5 star review. Customer service is very important to us at House Storage Plus and we are just so glad you had a positive experience with Ocean and Lynn. We appreciate your kind kind words and look forward to doing business with you!","replyDate":"2023-09-03T14:03:48.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"657578cc-ffe6-40d1-866f-b7b271e5c552","author":"Alex Sim","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKT6ZYoCMtRmDJ4DTiHgcMGm8vmC3UrL3kFMQH7Vz5EqHkTVg=s64-c-rp-mo-br100","rating":5,"text":"Great option for the price! Manager and staff are very responsive and kind.","date":"2023-07-17T21:52:37.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks Alex for your glowing review! We strive to offer the exceptional customer service at House Storage Plus and are happy you had a positive experience with our management team. We appreciate your business!","replyDate":"2023-09-03T14:03:48.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"e690fb2e-af3f-4c56-8721-8739ed13a459","author":"Michael G","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWM2V8eU2BNrNaeVfAEDsy2VP1MtO4j6O69Se5tc6Jgh5Ts_waGDA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great place for storage. Pricing is competitive and the unit str om hood shape","date":"2022-01-24T01:28:58.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words. We strive to offer the best customer service in the area at House Storage Plus.","replyDate":"2023-09-03T14:03:48.000Z","tags":["price"],"sentiment":"positive"},{"id":"99ccd4dc-7909-4396-b917-bdda31f224f8","author":"Warren Markham","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLagNthClTS1Dv6cpM6Al5Pz6QOfwJOu2OWS5_sz4o_5GaW7Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"The staff is 5 stars and affordable rates","date":"2020-12-04T11:50:14.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you Warren! Our team is always ready to provide excellent customer service here at House Storage Plus.","replyDate":"2023-09-03T14:03:48.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"e60a1b8b-0f19-41fe-afcd-f39e428b47ca","author":"Jim Murta","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU-pHeV8px3IDG9GrUDbxGEGbjPzQ3ORVPYWsG5fLiKDUQfjmKO=s64-c-rp-mo-br100","rating":5,"text":"Many years of security. Items stayed safe during my travels.  And extended absences from Marin.","date":"2020-08-12T16:11:04.000Z","verifiedTenant":false,"featured":false,"reply":"Jim, we're glad that your trust in our facility was well placed.","replyDate":"2023-09-03T14:03:48.000Z","tags":["security"],"sentiment":"positive"},{"id":"fd37a46e-0330-444a-9b36-c62e142c3766","author":"Jason Navarro","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjViRy5LlWCoa7r60I5kmAQoGoumV143TQyjWKM59MJnN2JbNu4q=s64-c-rp-mo-br100","rating":5,"text":"","date":"2020-04-17T04:38:01.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your 5-star review! We appreciate your business.","replyDate":"2023-09-03T14:03:48.000Z","tags":[],"sentiment":"positive"},{"id":"d29569cd-e082-4542-9f56-bf4a0f5222f6","author":"Warren Markham","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI-AvI4aTL_0x5qY7_XtfvnQqFSybAckSjdZ3emP7tEhaaV4w=s64-c-rp-mo-br100","rating":5,"text":"","date":"2019-03-22T01:51:38.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for your 5-star review.","replyDate":"2024-09-03T14:03:48.000Z","tags":[],"sentiment":"positive"}]}