{ "summary": { "average": 4.7, "total": 422, "distribution": { "1": 19, "2": 4, "3": 13, "4": 21, "5": 365 } }, "reviews": [ { "id": "93ff5c7c-eaed-4357-85b0-f6e79dfb5a07", "author": "Michelle Bell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsPSEMhWu4cExRk57hjeSQ4yRtBe36HlhLIUjn6euICBJ7Wgfg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-10-02T19:06:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for rating us, Michelle! We appreciate your support.", "replyDate": "2026-10-04T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "5e9e157a-9a1f-4e6a-bb47-53dceeb19e6f", "author": "Kimberly Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-t_CC_6rHiEkixAqLzdT2UK7wtkOnEDGh_AGcTYO5mMJzSMs=s64-c-rp-mo-br100", "rating": 5, "text": "I have been with Jack rabbit for probably 10 years and I know that I am always accountable for my payments whether I make them on time or not I know my responsibilities but they’re always there at no matter what", "date": "2026-09-18T23:53:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your loyalty and for taking the time to share your positive experience, Kimberly! We appreciate having you as a valued customer. Let us know if there is anything else we can do for you.", "replyDate": "2026-09-29T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "aa3aea8f-e844-4442-b78c-a767e6c0a3c6", "author": "Andrew McCulley", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUidl6GT0WxgZ_pBQPs6hEKcoq7Qt_tXv8ho6BxeWiii0itydXONA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Nice facility and very well maintained.", "date": "2026-09-01T21:18:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Andrew, for the wonderful review! We strive to provide a well-maintained facility for all our customers. If you need any assistance in the future, please do not hesitate to ask.", "replyDate": "2026-05-06T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "5be5fcc5-c381-4756-bdb6-e491c0495226", "author": "Henry 0CH0A", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_ITVGFKpWEq6M0I9iEC1lEMXwP9yfzhedr9DnBeQEc5q2Sg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-08-29T16:33:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Henry, for the positive rating! We appreciate your support.", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "de7a9196-988f-4db3-9ec1-bc138811eb21", "author": "Marshia Gilliam", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJySrITom-qVyD2YP6KH7UvQinlaqXijaJ6XxLOijCU66Z_-A=s64-c-rp-mo-br100", "rating": 5, "text": "I'm not very technology savvy..Im old school. So I had to call to get help...more than once. Each time the representative was kind, patient and thoughtful. They did not make me feel rushed and took the time to guide me. Thank you! Great customer service!", "date": "2026-08-22T21:38:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind review, M​​arshia! We are grateful for your business​ and truly appreciate your feedback. We strive to provide excellent customer service, and we are delighted to have been able to assist you. ​​Let us know if there is anything else we can do for you​. ​", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "7d6e8b72-b894-4f00-b5b4-2deb126dd28c", "author": "Hope Ludwig", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRU9UJ3xVYINLzl6cvWMFOIOFI0mLJkGHJXlntpBc56qK_lg=s64-c-rp-mo-br100", "rating": 5, "text": "Clean and safe storage facility and very responsive and helpful staff!", "date": "2026-08-21T00:21:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your experience, Hope! We are glad to hear that you found our facility to be clean, safe, and our staff to be responsive and helpful. Your 5-star rating means a lot to us. Thank you for storing with Jack Rabbit Storage.", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "06c7dbd5-1e91-4ca7-a3d8-afb3bc62f5ac", "author": "Gylfi Sigfusson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdjLi5JrOuIGXHGgRsETgwmkcQFPOS85atPctNiDH0WMmzdya2=s64-c-rp-mo-br100", "rating": 5, "text": "Everything is great about the place and I had to pick one thing it would be how clean and well maintained everything is :) I love this place and I trust them for all my family fortune and memories ♥️", "date": "2026-08-20T22:09:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much, Gylfi, for the glowing review! We're thrilled to hear how happy you are with our facility. We understand and appreciate the trust you've placed in us to store your valuable possessions. We strive to provide a clean, well-maintained environment for all our customers, and we're delighted you've had such a positive experience with us. Thank you for choosing Jack Rabbit Storage!", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "5075dff2-2ffe-413d-92ee-f3f129f739a6", "author": "A B", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsZo-obK50B-NMfUc1r6DGpgyOklR6b7o4cUfkwMYU9wJy5N4iCQ=s64-c-rp-mo-br100", "rating": 4, "text": "Storage facilties are clean, lot is clean. I have not seen a dumpster but one on-site would be great (I know people abuse them, security cameras may help deter that). Units and buildings are little older. My biggest complaint is that the rent has increased from when I originally got the unit, 3 years ago, by almost 50%. There are too many new storage facilities in the area to continue increasing rental prices by approx 20% annually. Other than that, it has been a good experience.", "date": "2026-08-19T21:12:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your thoughts on our facility and services. We appreciate your feedback and will take your suggestions into consideration moving forward. We strive to provide a high-quality experience for all our customers and aim to maintain competitive pricing while offering a secure and clean environment for storage. Thank you for choosing Jack Rabbit Storage, we truly value your business!", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "cleanliness", "price", "access", "security" ], "sentiment": "positive" }, { "id": "8a28962b-fa8c-4d93-a115-95593c2c6212", "author": "Jana Evans", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJSj2PhTgOVMl2yMWPTbjfmRlm5veim73DSBoFB9a747MUM2Y=s64-c-rp-mo-br100", "rating": 5, "text": "We have had a pleasant experience with Jack Rabbit - the local maintenance staff and management are very nice, attentive and welcome!", "date": "2026-08-19T20:56:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words, Jana! We are glad to hear about your positive experience with our staff and management. Your satisfaction is our priority at Jack Rabbit Storage.", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "57ec115f-0956-4bb7-a514-7d4cd413a504", "author": "Amber Parker", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUH2v2S9XSJ8g5o2FhC5q6AbXK0NofNa61h5ojpzc77Ub0XUiFu=s64-c-rp-mo-br100", "rating": 5, "text": "Wonderful units and staff", "date": "2026-08-17T20:32:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the great review, Amber! We're delighted to hear that you had such a positive experience with our storage units and staff at Jack Rabbit Storage. Your recommendation means a lot to us! Please don't hesitate to reach out if you need any further assistance.", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "652597ee-6ce1-4a48-a384-1abcd76eb354", "author": "Barbara Janes", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWQP7I9E_AJmJR5mkExQ91XdLRmzakv4WvClq1g6J-qIqrTjSMFg=s64-c-rp-mo-br100", "rating": 5, "text": "So far the storage unit we have is fine, clean and easy to get to. The door is heavy to pull up but comes down easy.", "date": "2026-08-07T21:23:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the positive review, Barbara! We're glad to hear that the storage unit meets your expectations. Your satisfaction is important to us, so please don't hesitate to reach out if you have any further feedback or needs.", "replyDate": "2026-09-06T15:26:06.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "3e1e9c16-0140-4fef-8ed5-c44fa10ce72a", "author": "EB F Logan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfNfCrovcROyMgBVjZwTOKDzq8JxQbsIA7oJIgtJzuB4mPrQ=s64-c-rp-mo-br100", "rating": 5, "text": "I had an good experience with Jack Rabbit on Birdneck Rd.", "date": "2026-08-03T23:07:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, for the 5-star rating! We appreciate your support!", "replyDate": "2026-02-06T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "d0972f68-c34b-4afe-a900-a8164c6198d1", "author": "Aldric Ellerbee", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_S9aeqzhEVbsTIsO-GiTOSOwt0jFdjJN6NZWZAMmD_28TJQ=s64-c-rp-mo-br100", "rating": 5, "text": "Dependable", "date": "2026-07-31T20:23:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind review, Aldric! We appreciate your positive feedback.", "replyDate": "2026-07-06T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "62f8701e-8d13-4874-a121-5664170368cd", "author": "Deborah Sherrange", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxKIaTRBI8Ezzwym49p46uD_uhUigIEvzrn23A3jG0Gcv3Yg=s64-c-rp-mo-br100", "rating": 5, "text": "Jack Rabbit is a great storage space. Clean and safe.", "date": "2026-07-29T23:36:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Deborah, for your positive review! We are pleased to hear that you find Jack Rabbit Storage clean and safe. Your feedback is highly valuable to us. Thank you for storing with us!", "replyDate": "2026-05-06T15:26:06.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "69efdb8f-0b15-4f89-972b-cc6f685cc744", "author": "Karen Burns", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWewSVc3egx18itCJmHqhRHBc0m0-_8-JpN_vx51cI8KGLCX-jPFQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The customer service agents I spoke to every time I called were kind courteous and very helpful and patient! The storage unit has always been clean and rodent free, which makes me extremely happy when I’ve heard stories of other people who have rented storage units through other companies.", "date": "2026-07-29T00:13:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Karen. Your feedback is highly appreciated. Thank you for the review!", "replyDate": "2025-10-06T15:26:06.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "81c1efd3-16cf-474d-b02f-19d671f248f8", "author": "Chris Jankowski", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFhWi77lRrzuLWzLhUGSgHhFC7InNzDxNwTr2Mf86vikZacg=s64-c-rp-mo-br100", "rating": 5, "text": "Great call center interaction and help with transferring over a unit! Would and will keep doing business with!", "date": "2026-07-20T21:30:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the positive feedback, Chris! We are glad to hear that our call center team provided you with great assistance. We appreciate your business and look forward to continue serving you!", "replyDate": "2026-08-06T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "997b43db-dc9d-4237-856d-35606faba5f4", "author": "Malcolm Lively", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxOWZKS5Jsouqv01UG0cvyrrb46IirWcIEWGKsf6l_WJiY=s64-c-rp-mo-br100", "rating": 5, "text": "A little pricey, but friendly staff, convenient location, and secure storage make it worth it.", "date": "2026-07-07T15:38:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Malcolm, for your positive review and 5-star rating! We are delighted to hear that you found our staff friendly, location convenient, and storage secure. We strive to provide the best service possible and are thrilled when our efforts are recognized. It's a pleasure to have you as a valued customer!", "replyDate": "2026-08-06T15:26:06.000Z", "tags": [ "staff", "price", "security" ], "sentiment": "positive" }, { "id": "4662800a-11b0-4574-a97f-b907434935f8", "author": "Pride In Parenting Parenting Classes", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7GM0qHDYw-sWsCByS7esfQa8GQIlhehElDOh_jJi7PyQC314=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-07-06T21:39:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Pride In Parenting Parenting Classes, for the 5-star rating! We appreciate your feedback.", "replyDate": "2026-08-06T15:26:06.000Z", "tags": [], "sentiment": "positive" }, { "id": "842f0586-9748-4dde-9835-fee432722d92", "author": "doug reid", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwk5GVk93KzJWPAUdgb_NexGhkJNhwYroDwOjCmzcbtC9PpQA=s64-c-rp-mo-br100", "rating": 4, "text": "Liked the convenience of the location I was at. Just can’t believe how much the rent has increased and nothing has changed. Priced me right out the door", "date": "2026-07-06T21:38:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Doug. We understand your concerns about rent increases and appreciate your feedback. We will take this into consideration and continue working to provide a valuable storage experience for our customers.", "replyDate": "2026-08-06T15:26:06.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "de4f4edf-9cb9-4a38-bbda-04ab1aa317a4", "author": "Shabel", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcPC5V6g7xPOjEdtZ4EB6wLihy3tReouLHhlZKQ0mfCjbodQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "We rented online and it was a very smooth experience. We ended up not using the original unit but came back to find the perfect one to help us with our cross-country move and then the (unexpected) total renovation of our house here. The unit we have is absolutely perfect and if it weren't for the price, we'd keep it long term for peace of mind, knowing we have space when we need it. We moved from the Midwest and not having a basement and very little storage area has given me anxiety! Jack Rabbit has helped!", "date": "2026-07-01T19:55:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your experience, Shabel. We're glad to hear that renting online was smooth for you! Your feedback is valuable to us.
", "replyDate": "2026-04-06T15:26:10.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "289f553e-737c-4967-b975-0c714969fe39", "author": "Tu amiga Jessica", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN4hPfbTUu5M0JqpCDNJhedQQYnOgZYSG-p20vGdVcOf5SLWw=s64-c-rp-mo-br100", "rating": 5, "text": "I like knowing that my valuables are stored safely and also in a temperature controlled room. The price is not bad at all. I recommend the Storage.", "date": "2026-06-29T20:45:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the fabulous review, Jessica! Your recommendation means a lot to us at Jack Rabbit Storage. Feel free to reach out if you need anything stored or further assistance in the future.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [ "price", "security" ], "sentiment": "neutral" }, { "id": "130bd5ae-8bd0-4b7c-acb2-1bbdcf988501", "author": "Penny E", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVefH-SHrPtPGS59XZy3lBnfF5YINoOTYa4QIduUJk6VGTg6dzwwA=s64-c-rp-mo-br100", "rating": 5, "text": "I miss having someone at the office just in case there were questions when I initially enrolled other than that very easy to utilize your storage facility convenient to where I live. I could really use the money so it would be nice. Thank you but yeah everything", "date": "2026-06-28T11:35:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Penny, for your positive feedback! We are glad to hear that our storage facility has been convenient for you. We will make a note of your thoughts as your input is valuable to us. We greatly appreciate your business!", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "cdab6b10-f8f4-467b-861d-2a6531aca81a", "author": "Casie Lakw", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDYAz9ogLFIpK0Dj-Gnmbxr856_KXtcuXdhh7nP69J0JgxSA=s64-c-rp-mo-br100", "rating": 5, "text": "Love my storage customer service reps", "date": "2026-06-23T19:54:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating, Casie! We are delighted that you are pleased with the customer service at Jack Rabbit Storage. Your satisfaction is our priority!", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "cad81f13-0c3b-487b-a2e0-85d232ea0421", "author": "Lisa Cupp", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYo5G8JLMuhxCsBP7d5bcXdHUmRrA_UqduL9zRH-4y7tuXOlW6=s64-c-rp-mo-br100", "rating": 5, "text": "I had a great experience with a very quick move to storage unit. Customer service was very polite and it being my first time needing a unit they were also very patient. When I couldn't find my assigned unit the ground helper physically showed me where it was. When the sliding lock seemed a bit tricky, they got it fixed within the first day so it made me feel safe with putting the items in the unit as quickly as possible. I would highly recommend.", "date": "2026-06-23T12:21:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the glowing review, Lisa! We truly appreciate your kind words and are delighted that we could provide you with a smooth and safe storage experience. Thank you for recommending our facility, we aim to always provide excellent customer service to our clients.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [ "staff", "price", "security" ], "sentiment": "positive" }, { "id": "cffa38b2-834a-4600-aeac-3b944087daaf", "author": "Lisa Boumehdi", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMoF2U7RBYL4HDNowNL_LclhDXHtLHQXysAeyvcw_YsKviq5BC9w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The exact space I was looking for and a great price! I’ve have no complaints with this facility. The Birdneck location has been wonderful. Great staff. I would recommend this facility to everyone. April 2026 update", "date": "2026-06-22T21:09:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Savannasnana, we're so grateful that you took the time to share your feedback with us. It's our pleasure to help customers like you. Have a wonderful Day!", "replyDate": "2024-10-06T15:26:10.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "f9de3c64-0d08-44a1-ad21-70a5c7b09569", "author": "Adam Dyderski", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdKOCRy9XdC_BqzAW-2GOLAp1bBVzvp51hi_hb2Y1PoyjlvtDB=s64-c-rp-mo-br100", "rating": 5, "text": "This place isn’t the newest or shiniest storage unit but it does the job well. Easy access in and out. Good security, the locks are designed to not be able to take bolt cutters to so that’s a plus. Personally my unit is ina great stop but that a perk just for me.", "date": "2026-06-19T19:13:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Adam, for your feedback and 5-star rating! We are pleased to hear that you are happy with the secure access and service provided at Jack Rabbit Storage. Please let us know if there is anything more we can assist you with, as we strive to make the storage experience convenient and secure for all our customers.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [ "access", "security" ], "sentiment": "positive" }, { "id": "8fe1b87b-dbd4-412d-b98e-2094856e80c5", "author": "Joy Haycox", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWb662-DO0ym0WhjiZr3iMb2uL4P3e23qAnmqj7qVE6JbbzL9WhA=s64-c-rp-mo-br100", "rating": 5, "text": "Nothing but top notch service from the get go! Carly at the Birdneck location was outstanding and super fast to get me signed up for my unit! Very polite and personable. Alyssa in the corporate office was outstanding and called as soon as a unit became available. Super friendly. A+++", "date": "2026-06-17T23:59:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks Joy! Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into helping those that need storage.", "replyDate": "2022-10-06T15:26:10.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1e2f4d72-f186-4a04-b363-ae2e769e0f4d", "author": "Rolly Jorgensen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr86HqpaDSL8LJRxjp1Y5wtQE0hWVvllOuQySwwqvNqOzDQjKx=s64-c-rp-mo-br100", "rating": 5, "text": "Amazing customer service! Great facility and prices.", "date": "2026-06-17T23:34:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the review!", "replyDate": "2025-10-06T15:26:10.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "e66a02b8-7c2e-4e1d-ad9c-69cd5f920e1b", "author": "Zachary Brandau", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdEkRbgNK2s0EYhQe9Z0OT9DRw1NfPrUBC2ulyssw4yhjIlpij=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service. Fast response times and competitive pricing!", "date": "2026-06-17T23:15:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Zachary, for your kind words and positive review! We aim to provide top-notch customer service and fair pricing. Let us know if there's anything else we can assist you with.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "c78ae1c9-686a-4d44-9929-92beb8cb461b", "author": "Mary Spiak", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmGv7YhYswUVP4TKfynQ9hrxn68J-9IIZ17RDtRGpal53MiQ=s64-c-rp-mo-br100", "rating": 5, "text": "We've had a storage unit for several years. Never had any issues. Easy to pay rent with automatic deductions from our bank account.", "date": "2026-06-17T23:11:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your positive experience, Mary! We appreciate your continued trust in storing with us.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "2f749ea6-fc8f-40cf-8cdb-696350020f98", "author": "Kayla Davis", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-bf_oDqGqyq4sgig-uGLAGYOhK--Aplm64F_aAH3Uqsri7Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very simple to use, everything is online.", "date": "2026-06-17T23:03:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your positive review, Kayla! We're happy to hear that our online system is easy to use. Let us know if there is anything else we can do for you.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "40ac672c-1aff-4132-b4cd-c11e27158418", "author": "Mary Will", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKssmypE_SXa-RxgW9fheCci797AMtGDYYOsnakhZJt3RdLWKU=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-07T02:08:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating, Mary! We appreciate your support. If you ever need any assistance with your storage unit, please don't hesitate to let us know.", "replyDate": "2026-07-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "5d023624-b12d-41fc-b930-30b2bc6d12b6", "author": "Chris Witte", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzTwPdfP1hDwye8vBncbRhYEB6pf0s4RhtoMjct16P4dOOyA=s64-c-rp-mo-br100", "rating": 5, "text": "Always nice and clean. I always feel safe and secure. I also like that they send me a reminder text,when my bill is due. Thanks Jack Rabbit Storage.", "date": "2026-06-05T19:23:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your positive experience, Chris! Don't hesitate to reach out if you need anything. Thank you for choosing Jack Rabbit Storage!", "replyDate": "2025-12-06T15:26:10.000Z", "tags": [ "cleanliness", "price", "security" ], "sentiment": "positive" }, { "id": "00d8f550-51f9-43f5-8065-5f25caf619e5", "author": "Rick Paradiso", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1tx4MO9CxypTyWhKgDAm-OS6Uv-jyAnrflVLigy-kSeE2XrLKNg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The door on my unit finally broke. I called the central office and they sent out a repair crew that evening. I was worried about theft because my door was open, but I stopped by the next morning and it was closed and there was a new lock on it. I called again. I got the combination and went in to look at the door unfortunately it was still broken. I called again. Maintenance folks met me and told me the door needed to be replaced. We put a temporary lock on it and I was provided the combination and was told that the door would be done in a matter of two days. I was pretty pleased with the seriousness with which jackrabbit took this issue, their timelines and the pleasantness of their maintenance crew.", "date": "2026-06-04T10:18:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Rick, for sharing your positive experience with our service. We strive to address concerns promptly and efficiently. Your satisfaction is important to us, and we appreciate your feedback and acknowledgment of our efforts. If you need any further assistance, please do not hesitate to reach out. Thank you for choosing Jack Rabbit Storage!", "replyDate": "2026-06-06T15:26:10.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "3bf01435-67cf-4e3a-91e3-fb66341a0533", "author": "Andrew Berger", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy7PlRM5QTsGjWUtAZ1zczv6TDfwojxqJLIWSuMKvJGvpcQCFY=s64-c-rp-mo-br100", "rating": 5, "text": "Clean facility no issues", "date": "2026-06-02T21:35:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Andrew, for your positive review! We appreciate your business and are glad to hear that you have had a pleasant experience with us.", "replyDate": "2026-06-06T15:26:10.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "130558a5-19cf-406d-a0b2-db4466683880", "author": "Brian Campagna", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk8AzrSCxgwhxtTUflT3_SkKiMjc9KVo98dD6nswXd6tHl7vw=s64-c-rp-mo-br100", "rating": 5, "text": "I had a great experience with Jackrabbit Storage. The facility was clean, secure, and easy to access whenever I needed it. The staff was friendly, professional, and very helpful throughout the rental process. Pricing was fair, and I appreciated how straightforward everything was with no hidden surprises. If you’re looking for reliable storage with excellent customer service, I’d definitely recommend Jackrabbit Storage.", "date": "2026-05-28T20:22:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your positive experience, Brian! We're thrilled to hear that you had a great time storing with us at Jackrabbit Storage. We work hard to provide a clean and secure environment with transparent pricing and outstanding customer service. Your high rating and recommendation mean a lot to us! If you ever need storage again in the future, we'd be happy to assist you. Thank you for choosing Jackrabbit Storage!", "replyDate": "2026-06-06T15:26:10.000Z", "tags": [ "cleanliness", "staff", "price", "access", "security" ], "sentiment": "positive" }, { "id": "8859840b-8f27-414d-8e9b-b94e401ca151", "author": "David Morgan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQzATDbn13QTkyZKrx1sZsIfk_Ige2Rij1NS-dSlTgXgymWw=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2026-05-28T12:57:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the rating, David! Your feedback is appreciated. If you have any specific comments or suggestions in the future, please feel free to share them with us.", "replyDate": "2026-06-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "e5288df3-179c-404a-ba42-dbc16ecceaca", "author": "Casey Myers", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9np-gjhDljMIvNnP1LnRnDaAdxBnV5Fd6QGxoZRGuavmuxA=s64-c-rp-mo-br100", "rating": 5, "text": "Super easy to the storage unit when we need to get items out!", "date": "2026-05-27T22:53:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the excellent review, Casey! We are glad you found accessing your storage unit with us to be convenient.", "replyDate": "2026-06-06T15:26:10.000Z", "tags": [], "sentiment": "positive" }, { "id": "b62ee721-a45f-4939-a536-934fc53ed793", "author": "Clinton Carpenter", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaY9OtXSt9IRyZcEqLXvyzKWEVtdSn45zGGBOTEJi1mrAPnmw-HQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The personnel at the office are always courteous, and the facility is well kept.", "date": "2026-05-27T11:32:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Clinton, for your positive review! We're thrilled to hear that you appreciate our courteous staff and well-maintained facility. Customer satisfaction is our top priority at Jack Rabbit Storage. Let us know if there is anything else we can assist you with.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "48fd5829-a350-4a60-8652-06e10ebc610b", "author": "Michelle H", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICfu711QqxWemWruAA_KHU_dDQB6LkXQJzS1CSH1pM4FYO=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great service and storage. Clean, safe and large unit with easy access. We have been long time customers and appreciate them!\n-VBBF HOFNOD", "date": "2026-05-26T21:01:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Michelle! We appreciate your loyalty & positive feedback.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [ "cleanliness", "access", "security" ], "sentiment": "positive" }, { "id": "bc4f13c4-6890-4e87-b625-4886931c4cde", "author": "Matt Coose", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaC3xHM_F5H1OIuQK-_DkWftsmHVt28Zw-6acB61kKrOMwog=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-26T19:12:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the perfect rating, Matt! We appreciate your support.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "239b06ef-67ac-4de3-863e-9c5f9ce8ada1", "author": "Arion Hardy", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWkdFkS5cbfzKnE4BkE6dy4QXLNReIqsZ6uDgIXfj8Y4-DiR8y=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-20T20:54:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating, Arion! We appreciate your support.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "e3068463-1a17-4d27-b916-6320b7fc11fb", "author": "Jason Atkinson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN4UtMb_KsN47XPptfpQIysDOPyzOsAYQ6oB6a1BobIrjc7nZi=s64-c-rp-mo-br100", "rating": 5, "text": "Employees are pleasant", "date": "2026-05-20T20:07:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star review and kind words! We appreciate your support.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f94e7a7e-4eea-4fa8-9be3-200ce49bfaa1", "author": "Bryan Samona", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYf13y-f2UBWmWSg1k5QrgINXtkLbBdU1W9M66jyPnS0aa1_Re=s64-c-rp-mo-br100", "rating": 5, "text": "Great Customer Service and Clean units with no evidence of Rodents", "date": "2026-05-18T22:00:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Bryan, for the glowing review! We are committed to providing great customer service and maintaining a clean and rodent-free facility for our customers. Your kind words mean a lot to us. If you need anything else, please don't hesitate to ask.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "a088c9b0-7937-461e-8033-69b5836193b4", "author": "Charles Raymond", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVh7obArDYryMoyQm3_j2dHEPLBaheQ4NF7gYD-zW2W8Dbj8iwrSg=s64-c-rp-mo-br100", "rating": 5, "text": "I am completely happy with Jack Rabbit Storage, especially since I got one of the units that are 24/7 accessible!!! Always makes my days (and evenings) ever sooo simple. Thanks", "date": "2026-05-18T21:32:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Charles, for the 5-star review and for choosing Jack Rabbit Storage! We're delighted to hear that our 24/7 accessible units are making your storage experience simple and convenient.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [ "access" ], "sentiment": "positive" }, { "id": "263c1adf-1d7e-4f77-ba5d-853f0b328c73", "author": "Christina Payfer", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVngQuxU9NuXT17X6DMUN6dc8rv51xXkaWKRVPSnWzZusgGtn8Z=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2026-05-18T21:04:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Christina, for your 5-star rating! We appreciate your choice to store with us at Jack Rabbit Storage.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "5db8d131-6faf-4885-9603-a890763f0065", "author": "Larry Lawrence", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOoCxHz_yStyh_f2W_sqWXfByuVK5KHhC3OJ1U2IKTH9Ht4Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great facility,easy to use. Pricing currently seems fair.", "date": "2026-05-14T21:41:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Larry, for sharing your positive experience with us! It's great to know that we have met your storage needs to your satisfaction. Thank you for choosing Jack Rabbit Storage. Please don't hesitate to reach out if you need any further assistance.", "replyDate": "2026-06-06T15:26:16.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "9c2e26f5-1cbd-4dc2-bda8-6a82eeaae122", "author": "Tonya Smith", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKuThLYQNsiqR61sRoPdcgSq6ffNa_N23hkzaFCeV9MW1HUYc=s64-c-rp-mo-br100", "rating": 5, "text": "Very good experience...Thanks..Kourtney was very helpful and friendly", "date": "2026-04-29T20:24:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Tonya Smith, we're happy to hear you had such a positive experience with our assistant manager, Kortney.", "replyDate": "2019-10-06T15:26:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2a74cf95-d95b-400b-b010-57f107fab8d0", "author": "Emma Sterling", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqhoxjnCo1d5WWYPLYOD5X_3KFHLRZu_wUR35CR2C1H1Fxuyri1Q=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-04-25T19:50:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to leave a 5-star rating at Jack Rabbit Storage. Your opinion matters to us, and we appreciate your support. If you ever have any feedback or if there's anything we can assist you with, feel free to reach out.", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "428bb75a-3794-44ff-990c-5994ce62ce76", "author": "Mrs Powers", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI91kgpL0gfYAzXOxczbAGneNQuDCqBYh802yKls02RpISnOw=s64-c-rp-mo-br100", "rating": 5, "text": "Great service!", "date": "2026-04-21T20:11:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Mrs. Powers, for your kind words and 5-star rating! We're delighted to hear that you're happy with our service at Jackrabbit Storage. Don't hesitate to reach out if you need anything else. We're here to help!", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "239b4efb-a894-4937-b76a-14c02092705d", "author": "Heather Carter", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaRYM9WLDCfXUpiYSIf4daq19QcJf6EJQnlPQH3ZT9lNBrclc=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome units!", "date": "2026-04-20T23:40:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Heather, for your kind review! We are pleased to hear that you are satisfied with our units at Jack Rabbit Storage. Thank you for choosing us!", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "84ae0554-eba4-4fe8-81ec-1bdfa01dd411", "author": "Carter Borland", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSSGlYjOAt8arx7Kjj9gx69TWGQWNgTRfnQOgYeKEqf4KM0uQ=s64-c-rp-mo-br100", "rating": 5, "text": "The agent who assisted was very courteous and helpful. Thank you for getting my application completed.", "date": "2026-04-16T16:58:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the positive feedback, Carter! We're happy to have been of assistance to you. Let us know if you need any more help in the future.", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "fd8d62f4-62ae-42bf-a54f-ac8952d08f0f", "author": "Melanie Reagan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb7waGGiJnNCNlCFps98PF78PljDAAu76fCkTm04fu8K1NLA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-04-14T21:15:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Melanie, for the rating! Let us know if there is anything we can ever assist you with.", "replyDate": "2026-02-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "a8460a7d-a11e-478c-8bef-221a238132e6", "author": "Cris Crissy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzOpHS5yMh3V7z2hFZlM519EqBB2MIXR-JEoOLptg6s5og-A=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-04-14T01:01:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Cris Crissy, for the 5-star rating! We're glad to hear that you had a positive experience at Jack Rabbit Storage on Birdneck Rd!", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "b3e5eca9-1208-49df-8151-ad498e9525c5", "author": "Jessica Trosky", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx2NU8qhHS8ei-c-QcMSusJXv1fAq1HGOkGaecXiNrSxZ8aAE=s64-c-rp-mo-br100", "rating": 5, "text": "Clean and safe place to store your belongings.", "date": "2026-04-13T20:38:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for sharing your positive experience, Jessica! We strive to provide a clean and safe environment for our customers' belongings. Your feedback is greatly appreciated.", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "ac6e481e-c8c4-4bc3-a8b6-9d1f40bf1386", "author": "Kathleen Pasquale", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSJxUlnexyuyUH_J7_et_EQiT7DT7TY4tvS39rmK8AJz6mCWvU=s64-c-rp-mo-br100", "rating": 5, "text": "Very clean and the customer service was excellent. Made my moving much easier.", "date": "2026-04-10T19:45:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Kathleen, for your kind words! We are thrilled to hear about your positive experience. Your satisfaction is our priority, and we strive to make moving as smooth and easy as possible for our customers. Thank you for choosing Jack Rabbit Storage!", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "b019def7-2a54-4855-b27a-1619b2603ec7", "author": "Coach Miami", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIebZ55w0mE9K-FSbdHJCiRxCZwhwPpPXawzv8YjTHESKX9g=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-04-07T16:24:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your positive rating, Coach Miami! We are glad to hear you had a great experience with us at Jack Rabbit Storage. If you ever need anything in the future, feel free to reach out to us.", "replyDate": "2026-05-06T15:26:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "a60fdfb0-e1fe-406b-b872-527ad4e64e7e", "author": "Tellinna F", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY_VDU-9bnyxGxY0mCDqbnFSsWNKMv10_56rfhM5hW_mhXKSE6Uw=s64-c-rp-mo-br100", "rating": 5, "text": "I had to move my items out of another storage unit because they started to triple charge me with absolutely no warning beforehand. I was stressed out of my mind and nearly in tears, and I spoke to a gentleman on the phone with JackRabbit Storage instead. He was the absolute sweetest and made sure I was completely taken care of and calm before I got off of the phone with him. I have recommended JackRabbit Storage to my family and friends as a result of this!", "date": "2026-04-04T22:23:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Wow, Tellinna, thank you for sharing your experience with us at Jack Rabbit Storage! We are so glad that our team was able to assist you during a stressful time and provide the service you needed. Recommendations from satisfied customers really mean a lot to us, and we are thankful for your support. ", "replyDate": "2026-04-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "d428f47a-040a-4a64-871c-b472bfa20a5b", "author": "LuAnn Proper", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwJYa73bxf4GXeo_exIWAgjKvbXtC5pI8WRSJZi75Ix5KvEw=s64-c-rp-mo-br100", "rating": 5, "text": "No issues. Love the reminders to pay.", "date": "2026-03-30T20:28:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello LuAnn Thank you for taking the time to provide us feedback regarding your experience with our Birdneck Rd Team. We value your business and thank you for choosing Jack Rabbit. Have a nice day", "replyDate": "2018-10-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "a949fc0b-cb63-4b8e-be80-4738c4632bf5", "author": "Travis Woolard", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh1jNW2kvx3rlUNX1sP4SQOOeUu8AHvj3IQi6bcUi91yewjQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "This is the first clean and freshly painted storage unit I’ve had. The hallways are also very clean. No unpleasant smells or signs of mold or pests. I will be back to update this review if they double the price over the course of a year or 2 like other places but as of now very satisfied with cost and quality", "date": "2026-03-10T22:45:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Travis, for the glowing review! We're so delighted to hear that you are satisfied with the cleanliness and quality of our facility. We appreciate your kind words and your business! ", "replyDate": "2026-04-06T15:26:25.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "cb6701f8-5f88-4ae0-8e28-ed6cb64881e2", "author": "John Routh", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI72UtVMLLUOQCwIXWKP0QUAo34crgM7fdaWV1TaVltevm5yw=s64-c-rp-mo-br100", "rating": 5, "text": "Kendrick was amazing, helping fast and right to the point with the savings. Best interaction with phone support ever.!!!", "date": "2026-02-11T19:33:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your glowing review of Kendrick, John! We are thrilled to offer you the best customer service. We appreciate your business! ", "replyDate": "2026-03-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "041c3245-00f7-46ae-8896-e2fc3ffe437f", "author": "Britt Mchone", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_0l6mg6z6S9_Y_o94lI6hsgrWTecBYnouvutls_rRqa0HOT0=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-02-04T20:20:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Britt, for the positive rating! We appreciate your support.", "replyDate": "2026-02-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "073e1027-2eb0-4787-8fc4-afb22f1bf563", "author": "Katherine Evans", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7XkfyV4pGihpahLIAnU_GE_cAFEfv5ORPGkg7iDHDzULIUw=s64-c-rp-mo-br100", "rating": 5, "text": "Jack rabbit storage has been great! Always clean, never seen any bugs/rodent droppings. Anytime I need anything, they help right away!", "date": "2026-01-12T21:19:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Katherine, for your wonderful feedback! If you ever need anything, feel free to reach out. Thanks for storing with us!", "replyDate": "2026-02-06T15:26:25.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "e86bcfde-c138-4b61-be30-9ec369644618", "author": "Yosef Goldberg", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSFjWZbX78N2jmnE5mu9Y5bKApv6uu4NFE3U0M_n7Nz4EfAeaL=s64-c-rp-mo-br100", "rating": 5, "text": "Convenient and secure.", "date": "2026-01-08T22:19:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Yosef! We are glad to hear that our facility meets your needs. Let us know if there is anything else we can assist you with.", "replyDate": "2026-02-06T15:26:25.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "957d8282-14ca-4d00-ae34-8938f617cdf5", "author": "Lisa Fox", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbQnIUqLTTzgW3xZ7UZDOjX2v1i7MdE1SMJhCWPO5p7WkXnQ=s64-c-rp-mo-br100", "rating": 4, "text": "I was frustrated that my lock didn’t work well so they recently called and said they had it fixed. I appreciated the fact that they looked into my lock and didn’t brush me off.", "date": "2025-12-16T00:33:42.000Z", "verifiedTenant": false, "featured": false, "reply": "Lisa, thank you for your review! Your satisfaction is important to us and we appreciate your business. ", "replyDate": "2026-01-06T15:26:25.000Z", "tags": [ "access", "security" ], "sentiment": "positive" }, { "id": "d0f5f246-3366-471f-931a-2e0a288d8192", "author": "Jean Thoroughgood", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvF9hFPDB4ege93e4XATobWg966nTzjjBkynyK84oauwrX1Y1F=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-12-02T20:08:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the positive rating, Jean! We're glad we could meet your storage needs. If you have any specific feedback or suggestions for us, feel free to let us know. We appreciate your business!", "replyDate": "2025-12-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "fea96886-0413-4a94-b2df-3e108600ea7d", "author": "Sheryl Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKOb4fhgyYHBAtaPC-PhkLxMQi0Z1-hJ_TSOKjv7YGqjzCrA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-11-29T15:33:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Sheryl, for the 5-star rating! We appreciate your business.
", "replyDate": "2025-12-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "e93cbf31-7b04-496e-b7ff-dcb1b096f225", "author": "William Ressler", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIze1vIus9P7MY87po-7G0B44J6Ex44p4Idt5fIlxXe-duByw=s64-c-rp-mo-br100", "rating": 5, "text": "Jack Rabbit Storage is great. Solid service on a month to month routine basis and especially helpful when there’s a challenge or a problem that’s NOT routine!", "date": "2025-11-15T22:50:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the positive review, William! We are glad to hear that you have had a great experience with our facility. It is our goal to provide the best service and help with any challenges that may arise. We appreciate your feedback and continued support!", "replyDate": "2025-12-06T15:26:25.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "4f47f0ae-3cdf-43d5-b8ed-65ef8a6a386b", "author": "Crystal Wilson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9MjOEjHAdBkDcXtFgDvRCWghrKAZk4cgKGrrZFrI1AYpNRw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great location, great prices!", "date": "2025-10-21T12:30:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Crystal. Thanks for taking the time to share your positive experience. We truly appreciate it!", "replyDate": "2025-11-06T15:26:25.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "693b3bbd-e835-40a8-9010-a32603f0a93c", "author": "Thorn Weekly", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiHrhOPwSllikZWxPQxA1bUclv5cKnZMu5z_52SzLgbj_5y-cZ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I love Jack Rabbit. I have a unit right now. It's secure and safe. My last unit kept upping the price every month but Jack rabbit doesn't do that and I was able to get a bigger one for cheaper. There the best.", "date": "2025-07-12T01:31:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Thorn. We appreciate the kind words and are glad we could provide you with a positive experience!", "replyDate": "2025-10-06T15:26:25.000Z", "tags": [ "price", "security" ], "sentiment": "positive" }, { "id": "61094af3-9be1-4eb1-9cb7-272526a23599", "author": "Rio Ezari", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtTehpsZyksbePc5OeQlJYA6U7qzTagPqrZME8DJFg9K04eQ=s64-c-rp-mo-br100", "rating": 5, "text": "🤞🏾🫶🏾", "date": "2025-07-06T16:40:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Rio. Thanks for taking the time to share your positive experience. We truly appreciate it!", "replyDate": "2025-10-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "8c810489-6936-433b-849b-386b8984cceb", "author": "Amy Carter", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMVEywDuWg3W7DbC_OqJGAGNof4QGsWwL_nXSrlcNP3pNOxnf3=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Good service", "date": "2025-06-11T22:26:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Amy. Thank you so much for leaving us a stellar review!", "replyDate": "2025-10-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "37598d1c-8cb2-43db-8898-d1a91451f3ea", "author": "Shandale Gregory", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ66gvCsoAYc0at4WydZ075nXhVfeFcbBC287WGBHcRaiOi2g=s64-c-rp-mo-br100", "rating": 4, "text": "Quick, Easy, great customer service phone rep. The storage is a little mildewed ceiling is open with just stuffing up there not sealed up. I hope I have a good experience here.", "date": "2025-05-29T22:50:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Shandale. We appreciate the kind words and are glad we could provide you with a positive experience!", "replyDate": "2025-10-06T15:26:25.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "6f73da6f-c0e8-4cda-a421-5c7f097a3d7b", "author": "Sharon Acord", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-2w8NgUQvv_S50ndCrWWT4WXLnMDnIh_pepNF1KXvoh9yqygK0A=s64-c-rp-mo-br100", "rating": 5, "text": "Taquone was such a wonderful help! I could not get my documents to go through on the site but he guided me through the process, on the phone through text message. He was great!", "date": "2025-04-30T15:11:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Sharon. We are thrilled to learn that you had a positive experience with us!", "replyDate": "2025-10-06T15:26:25.000Z", "tags": [], "sentiment": "positive" }, { "id": "b092871f-eca3-42f7-a559-64d6f72f04be", "author": "Michelle Sinclair", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1YzQsWlyhmuZyuO4Hl3pop__5LEQiBvDkM9JULhZA9b6xy8m71g=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Super streamlined process. Entirely online and easy. Great prices, nice location :)", "date": "2025-04-26T11:52:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Michelle. Thank you so much for leaving us a stellar review!", "replyDate": "2025-10-06T15:26:36.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "a9aebef9-318a-43f5-af66-78c13dd9c2e0", "author": "Samantha Fleck", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOVVoVpVzFbR7BZrsdf6o0GZI7JgaDGRayoSGGrhFLe4RAmQ=s64-c-rp-mo-br100", "rating": 5, "text": "Taquone was great! Thanks for the help!", "date": "2025-04-11T13:43:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Samantha. Your feedback is highly appreciated. Thank you for the review!", "replyDate": "2025-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "36e8ecfa-f0ca-4594-b5b0-f9aa6ddbdb97", "author": "Walter Maskall", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2xvVwqTowbwj06EW1tUS1wcoH4ZXDjy6_w4rRdKqzfKaQ0A=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2024-11-14T13:25:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Walter. Thank you so much for rating your experience with us so highly!", "replyDate": "2025-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "30eae8d3-06ab-4ec1-8e3b-cb5f94d894d0", "author": "Neal Scott", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu_OKsTw8lg9lbhhDA1QtyZy0-Zy2c8ESSrjvKwgDA27ZSBA=s64-c-rp-mo-br100", "rating": 5, "text": "Birdneck is a fully automated location, but they have their phone game dialed. Spoke to a very pleasant employee named Carley who made the process painless.", "date": "2024-09-16T21:20:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Neal. Thank you so much for leaving us a stellar review!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9af3cecf-03cd-46d9-a821-85d5552e65e9", "author": "john williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSCzJ1pfkXPzqnwKAwqqhU0BrSnMlaFnmNH5wge0PE8bfZbw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2024-08-14T13:55:24.000Z", "verifiedTenant": false, "featured": false, "reply": "We're delighted to hear about your experience at Jack Rabbit Storage. Thank you for your feedback.", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "290d961e-99f2-400b-b0a3-c475c1b3c5bb", "author": "Shari Morris", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWoynecWdt7ldLfKwW9opFs1J1Ri5e_cmcM_pqOUGKPx_hiCQ=s64-c-rp-mo-br100", "rating": 5, "text": "Was assisted by Jasmine and she was wonderful. Very professional and helpful.", "date": "2024-04-12T18:57:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Shari, we're so grateful that you took the time to share your feedback with us. It's our pleasure to help customers like you. Have a wonderful Day! We are glad Jasmine could assist you!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d9aeb891-d40e-41a9-bf9b-1176998d3de3", "author": "Melissa “Gin Gin” George", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVr3VgF4k4am-MUh72WXfVub7lJUW4zHZ5MCJvsSBfJOhaF-4=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Jasmine was the best. Excellent customer service skills, efficient, and understanding. Beautiful personality. I have had nothing but a positive experience with Jack Rabbit Storage!", "date": "2024-02-26T15:10:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Your feedback is invaluable to us. We're thrilled to hear about your positive experience with Jack Rabbit. It motivates us to keep delivering top-notch storage solutions. Thank you for choosing us! We are lucky to have Jasmine!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "5cc76b4a-ab37-43b5-b753-0b80745bf64b", "author": "C R", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL0vWP-BKLT0XNag_HJTWq24B824n15x4oGduLs9feP3s9hg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Always keep things clean and staff is helpful with any logistical needs!", "date": "2024-01-05T16:31:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi C, we're so grateful that you took the time to share your feedback with us. It's our pleasure to help customers like you. Have a wonderful Day!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "1c8d8ada-5674-48e4-8566-bcbdf2ef5d98", "author": "ian mcdougall", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg_p3SYT7IjGjZjohaOx7OvpbnzMJ8HDaDxmhBgzGQhPQCb6Q=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2023-12-27T23:09:11.000Z", "verifiedTenant": false, "featured": false, "reply": "We can’t wait to share your 5-star review with our team. They’ll be thrilled!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "05ee0c39-b24c-44ba-8c30-cad435f30939", "author": "Ashley Mclean", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6phspE0u6kBa0Z2Qv9-d0Cnw7lkP8H3dPQIl8pu7TJ1ISOg=s64-c-rp-mo-br100", "rating": 5, "text": "Great!!", "date": "2023-12-15T18:07:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Ashley, we're so grateful that you took the time to share your feedback with us. It's our pleasure to help customers like you. Have a wonderful Day!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "11058c86-4c54-47e7-bde3-06d801888e66", "author": "Daniel Parrish", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGy1Xd0BJgCcojWbLFSaCgSFevpjwJYcFOzYsFPRvuRI9g-mM6=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2023-12-12T03:41:48.000Z", "verifiedTenant": false, "featured": false, "reply": "We can’t wait to share your 5-star review with our team. They’ll be thrilled!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "4a536385-59c1-4ec2-9594-ce5454cb6185", "author": "John Aspinwall", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzep__8oYb80ncGfeuUlxxMIbIeNfkdFgJm1swsVtCdOB1qw=s64-c-rp-mo-br100", "rating": 5, "text": "Very nice clean storage property. Very easy to rent online. Everything‘s perfect thank you.", "date": "2023-12-05T22:19:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi John, we're so grateful that you took the time to share your feedback with us. It's our pleasure to help customers like you. Have a wonderful Day!", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "22e4878e-d2b1-4532-b805-a3044d45025c", "author": "Z C", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrLQE3bxdsWoBz_YZRnEwckgMe6p_ZpfT8kBV-vjFYSHjoGg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Jasmine was really helpful.", "date": "2023-10-19T20:08:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Z, for writing such kind words. We take pride in our work and it makes us very happy when our customers post about it. Thank you again and have a great day! ", "replyDate": "2024-10-06T15:26:36.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d814b2e9-e7f2-4439-85b5-d4ab623f4137", "author": "Carol Belton", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnuALzQVTvp49eM3vsGxYDkU5c7ycE4o9YXCN90jIT9bs9MFo=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2023-07-16T21:44:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Carol, thanks for taking the time to let us know how we did! It means a lot to us and it helps our team improve. ", "replyDate": "2023-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "65405eef-15d5-48f8-a897-e3d887613e58", "author": "Gary DeAngelo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5xiE0fiJrHJwLApFcgD-N6FgPIp-YI8hyn8Azgza3AxDJrA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2023-07-02T15:46:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for taking the time to leave us a 5-star review.", "replyDate": "2023-10-06T15:26:36.000Z", "tags": [], "sentiment": "positive" }, { "id": "01293ff2-a81c-43cb-8c31-06227abaf4db", "author": "Jared Benson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKabYIm747AThNKWmCSoC_DX0XMectUyJY2ti6tawwvqc8Iqe6=s64-c-rp-mo-br100", "rating": 4, "text": "Safe and sufficient", "date": "2023-06-14T00:34:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Jared thanks for letting us know how we did so that we can continue to improve!", "replyDate": "2023-10-06T15:26:36.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "e15df91f-f5bb-4f29-9623-624a043fcc01", "author": "Carter", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA9U7PQM2XXDocoCDd_LzX9dzCGPgl0wmY_rJnoRh1iWzyog=s64-c-rp-mo-br100", "rating": 5, "text": "Jasmine helped me get a rental unit swiftly and without any complications. Great assistance! Couldn’t have done it without her help and kindness.", "date": "2023-06-07T23:12:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words, Carter. It is much appreciated. We take pride in providing the best storage experience.", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "5ee63162-6c50-4094-8395-9cda24b716df", "author": "Terri Kerns", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLq3aEG0mjo2vfH1xp3QSaZlwhFRfQfaUU17XbE_O6RgkQ1ag=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2023-06-04T00:30:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for taking the time to leave us a 5-star review.", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "c26b8612-6a2c-4df6-8cbe-af2d7c5a92fa", "author": "Javier Espinoza", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk57nrAlCegiBgTy095hNsqZf3dDtSAOwqlv1vMFCTum-gd4rgjg=s64-c-rp-mo-br100", "rating": 5, "text": "Good service", "date": "2023-03-07T18:58:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to give us a review. We work hard to provide the best storage experience.", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "1dc8f232-5101-460d-9853-a25fe527f82e", "author": "Meghan Williams", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7WRMTEZKACuZxkV9GAuNLD2wUniYW9dlkM6-nPoqAbM0kRBdi=s64-c-rp-mo-br100", "rating": 5, "text": "Sarah was very helpful on phone!", "date": "2022-11-26T02:15:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Dear Meghan, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. ", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "174991cb-5b3e-4182-947c-1c271c969ddc", "author": "Anne Jobe", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc4ce-umP4Oob_un4ceeebnho8Cr_aNhe8hEdghsOeZU3A4Q=s64-c-rp-mo-br100", "rating": 5, "text": "Taniikaa was very helpful!", "date": "2022-11-22T16:59:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey Anne, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! ", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "011416bb-a185-4562-ac65-c83e007cc895", "author": "Morgan Mitchell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFsAD_Qk7Q9AgrlYwO1XE_ezPYN9vuIl7ZAc70onniRjKZD2b1=s64-c-rp-mo-br100", "rating": 5, "text": "Sarah was so pleasant and helpful!", "date": "2022-11-16T17:45:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey Morgan, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! ", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "aebabe2b-afb4-4c03-852a-ccbfce997adb", "author": "Debra Andrassy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6Ysyy3EXzmQapla22btZ44ZAt34V-GhtniBLpRrUubK11mQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2022-11-03T22:25:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Amazing feedback. Thank you so much for giving us 5 stars!", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "b0c12437-02cb-40b0-90a4-ae912f411e6a", "author": "François Supois", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDhh2n17RVdLmZ41y3t8ehONAhStlreEUv9kIhzs-epoQUBYQC=s64-c-rp-mo-br100", "rating": 5, "text": "Sarah was very helpful with my rental experience!", "date": "2022-10-26T17:55:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey Cois, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "c92baf46-79cd-46dc-8384-eecec5cef814", "author": "Heavenly Ving Tsun", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyXBjrpkWVHqcayjcPqwYC0BO1hVedW6apAe9Cn4XEmvk3uw=s64-c-rp-mo-br100", "rating": 5, "text": "Sarah was very personable!", "date": "2022-10-13T13:57:04.000Z", "verifiedTenant": false, "featured": false, "reply": "We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Team. Have a great day!", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "db66c28a-b90d-44cd-850a-80c6acbed6d6", "author": "cecelia anstead", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYCvErtq4t-5ZQRppPaep6PsWd0Ofr6HXStLIeO98fG_CJvNm2=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sarah was awesome!! She was very professional, courtious and patient. I had a lot of questions. Lol Thanks Sarah for going the extra mile to help me!! I only wish more people were as kind as you!! Please keep up the great customer service. It really does make a difference in our crazy world.", "date": "2022-10-12T23:01:51.000Z", "verifiedTenant": false, "featured": false, "reply": "We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Team. Have a great day!", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9dbc4a0e-5975-4bce-9e9d-6cc9722d3418", "author": "Erin Blanks", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzWYBDFJPfYciIRO4DgBI5dA-PL26tqNS_FR1NxrSaNMaOXbY=s64-c-rp-mo-br100", "rating": 5, "text": "Taniikaa was so very helpful and kind, and she had excellent customer service! Thank you for helping me with everything!", "date": "2022-10-06T19:23:20.000Z", "verifiedTenant": false, "featured": false, "reply": "We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Team. Have a great day!", "replyDate": "2023-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "15cc76aa-9e80-4f83-8710-5bba4378216f", "author": "Stella Jacovides", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrfv_bjAES4Ftwc61Yffbjg_B3kxV006SAXZaBAV3557J8qQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sarah helped us over the phone with setting up an account w/ Jack Rabbit.\nHer cheerful voice , her astuteness and her desire to help us efficiently and without hesitation impressed us greatly .\nSarah offers qualified and open hearted service . She’s a rare find in today’s environment. Bravo Sarah .", "date": "2022-10-03T20:04:51.000Z", "verifiedTenant": false, "featured": false, "reply": "We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Team. Have a great day!", "replyDate": "2022-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "ee1bf1dc-28f3-408b-9a14-89d09cfff6fc", "author": "Rick Bozart", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbEBgt2XYJl4A3kHE9jNWSw7WCzQz4Pn7I3GC6cqKUFevXf6c=s64-c-rp-mo-br100", "rating": 5, "text": "Very nice place. Had no trouble at all finding the right storage for my stuff. Place is clean and the price is worth it to me. I always know my things are safe when I’m away out of town", "date": "2022-09-15T16:45:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Rick, we are so pleased to know that your visit to the Jack Rabbit Storage was met with excellent customer service! Thank you for choosing to store with us, and we appreciate your business!", "replyDate": "2022-10-06T15:26:51.000Z", "tags": [ "cleanliness", "price", "security" ], "sentiment": "positive" }, { "id": "4f513cb4-22ef-4d19-9ad7-88f63fcfe578", "author": "David Evans", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlbnssnC_B2UnJCpSO4SeVl1CgvKOvcOSH2hvhDqyVmLZt6ftV=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2022-08-07T20:18:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for leaving us a 5-star review!", "replyDate": "2022-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "f5876457-acdb-4f31-bab6-f5655c9bef81", "author": "Marypraise songs Watkins", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRFGo0jnQ0iJoGdIm4Mqgn_xOgzBzXV9KetVaTWCX44Lnzlw=s64-c-rp-mo-br100", "rating": 5, "text": "I enjoy storing my things here and Brandon is always helpful", "date": "2022-07-11T16:28:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Marypraise Songs! Our team enjoys doing what they do because of customers like you. Your review made our day. Thank you so much.", "replyDate": "2022-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "28363de7-e640-4eab-92e1-13b432217605", "author": "Lyndell Rabsatt", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt13SPZ-NIkodlD7jZ9ZVQ8QsRjlqXlpyeNnSB8Dgb5XfScshGdw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Brandon was awesome", "date": "2022-07-07T18:11:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Lyndell! Our team enjoys doing what they do because of customers like you. Your review made our day. Thank you so much.", "replyDate": "2022-10-06T15:26:51.000Z", "tags": [], "sentiment": "positive" }, { "id": "cd002e20-dd0e-4dc1-a4b2-7ca9348cb09f", "author": "Camille Claiborne", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGY9sZ5DoI8ar2LhRcHg99guj52CkYnqD__N8EfL09eC8hoxIW=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service! Brandon is always extremely helpful and curtesy ! Thanks", "date": "2022-06-24T19:59:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Camille! You've left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us.", "replyDate": "2022-10-06T15:26:51.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "94f0878f-f50d-43ef-823b-45bdda4935e7", "author": "Robert Crass", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6n11ned4Cd3XoP9Ja4ddCJmBfNSB5kLJRfwXyAsIaEghAXA=s64-c-rp-mo-br100", "rating": 5, "text": "I was having a hard time acquiring some paperwork so that I could store my vehicle. Brandon managed the situation with extreme professionalism from the start. He knew that I was frustrated, and being as cool and courteous as ever, he was able to get me set and made the transaction go thru extremely smooth in the end. I highly recommend this business to anyone needing to store their belongings.", "date": "2022-06-23T14:58:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Robb! You've left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f97a05d3-cf73-41a3-b995-8c035611a4f8", "author": "BORN LEGEND", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm3KmyGp4tEXznnvumFuwRBA0XO7XZCeyBsLFQ07ERVGy9bw=s64-c-rp-mo-br100", "rating": 5, "text": "Branden was very helpful and professional!! Great Service!!!", "date": "2022-06-06T20:31:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review Born, your kind words mean a lot to us.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b1ab7993-dfc3-4661-aac6-8462a15890d6", "author": "Joeli Bayot", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3fcP7pgIVhEjoVcOhnd8sH_aeGO-KpUBTrx6gEm3KaD1S1g=s64-c-rp-mo-br100", "rating": 5, "text": "Brandon is the nicest, most helpful person I have met who works at a storage unit facility. My storage unit is having issues that may require maintenance by the company to fix. He is great with communication, & he helps try to figure out any solution before going with the only possible option. He put in effort to make it easier on me. A job here, most people don’t think customer service is a needed skill, but Brandon is a fantastic employee here!", "date": "2022-06-03T22:23:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Joeli, Thank you so much for taking the time to leave us an amazing review.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "5a56bee2-b092-4f1f-8790-c9228c5f525c", "author": "Fran K", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKqrevmrkKmIK5pWiGh7GSYluJOabqqjxSx-U-9aeB0I7-Lw=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience! Brandon and Isaiah were very helpful in making the storage checkout an efficient and smooth process. All have been wonderful during my stay and I would rent another unit again.", "date": "2022-06-02T20:55:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Fran, Thank you so much for taking the time to leave us an amazing review.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "50056c1e-3eb8-4d2b-948c-660c404d20d4", "author": "Sean Vaught", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhkScTCNxyP9kc4bNI9GmkbpYOs_1xe_bnmScMJMro96LSJw=s64-c-rp-mo-br100", "rating": 5, "text": "Everytime I come here the staff is always courteous and helpful, and Brandon is always a delight!", "date": "2022-06-01T17:13:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Sean, Thank you so much for taking the time to leave us an amazing review.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ce9502d0-e8f9-4c23-b124-36a09c1f4ee2", "author": "Robert Hunter", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXMiHzTX1vomik9nomuVriS2Ylk1FTPFjzbm_5xQyV3AwoJZI=s64-c-rp-mo-br100", "rating": 5, "text": "Outstanding customer service. Brandon and Isaiah went above and beyond to insure I got into a space that suits my needs the most. Courtesy, friendly and incredibly helpful!", "date": "2022-05-27T17:02:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Robert, Thank you so much for taking the time to leave us an amazing review.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6e73ed5d-6825-4cd9-9a61-b7908ff7c40e", "author": "LaTina Hassell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0y4wk-gYW50tX8-82y0opsxyDJW-3raxG3kevJQejnRll_As=s64-c-rp-mo-br100", "rating": 5, "text": "Easy experience, great customer service from Isaiah And Brandon were a huge help! Will use again and highly recomend.", "date": "2022-05-07T16:01:19.000Z", "verifiedTenant": false, "featured": false, "reply": "LaTina, Thank you so much for taking the time to leave us an amazing review.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "adda551b-2e04-4e8d-8767-6171423d05b5", "author": "Kendall Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsvXMPU6rQ7HyinV4qK6wFRcYMy6PI_GC92tBrCM67Goby1ZsjxA=s64-c-rp-mo-br100", "rating": 5, "text": "Brandon and Isaiah wwre a big help", "date": "2022-05-03T17:09:11.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "d0200e06-6ada-4bc5-a5cd-e439979145cb", "author": "Bekki Bryant", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpXtrX7Heix4I_kIFRioKkDqrORzzaiIL4xByKcC_oH-vQtz-0iw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2022-05-03T17:08:49.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "9d4a7650-eaac-4b0d-a3cb-9a7e69a97155", "author": "Jamie Vandyke", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEUMseaZwmlviz6wMTt7y0wdvjE5mGuFyPgJ6lZ89EmhZMWe_Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Cleanish and quiet, except for people tooling around in golf carts eyeballing you while you're working inside your unit... annoying but necessary.\n\nAlso, you can't stop moving for more than 30 seconds in your unit before the unit goes black.\n\nDon't sweat or be out of breath in there, you'll end up in the dark. 😄\n\nYou'll resemble an orchestra conductor (or magician) throwing your hand out in the air every 30 seconds and waving it furiously to get the light to come back on... 😂\n\nThat's what $100 a month gets you.\n\nAh, well. It is what it is.\n\nAll's fair in life and storage units, I suppose, lol.\n\nThat's why you got 5 stars...\n\n🌟🌟🌟🌟🌟\n\nNot recommended to sit on the floor and sort through a box, better off doing it at home. Just saying... 🤓", "date": "2022-04-25T15:17:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Jamie, it's great to hear that our team provided you with excellent service! Thank you for your experience with us.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "5800fef8-7f50-401a-89f9-3b4bcc895c54", "author": "Daniel Curtin OConnor", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvMEU12YFGsi-7Fme1xbNSHUfLOsrc5SCe5BF6vbyqIWBJwA=s64-c-rp-mo-br100", "rating": 5, "text": "Birdneck's Brandon!\n\nBest Customer Service of my life! (now in my 60th year of buying stuff)\n\nHe is exceptional. I wanted to switch to a bigger unit, he helped me find the best solution for my budget. He was informative, smart, kind, understanding throughout the process.\n\nGreat customer service is a rare thing these days. Brandon was a breath of fresh air. If I could, I'd hire him! He gets a 6 star rating! A true stand out! Thanks again Brandon, on Easter weekend he was the non stop energizer bunny getting things done at Bridneck!\n\nBest\nDanny O\n\nVirginia Beach artist 40 years straight!", "date": "2022-04-19T16:05:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Daniel Curtin, it's great to hear that our team provided you with excellent service! Thank you for taking the time to share your thoughts with us.", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "e1448d83-26d0-4b66-a6f8-1643d5b57566", "author": "John K", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQdtX8S68R5INRr9eKxAiP2mFvgEujHcQhYqsHqGgZOIH5cv5k=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Ashlyn is amazing! She did a great job and made the whole process so easy. Customer service, price, and accessibility considered this is a great option for storage and its so close to the oceanfront. Super convenient. Thanks Ashlyn!", "date": "2022-04-02T15:12:08.000Z", "verifiedTenant": false, "featured": false, "reply": "John, we truly appreciate that you took the time to let us know how we did! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "price", "access" ], "sentiment": "positive" }, { "id": "a75e7fb2-2eb1-42c0-a48d-6fcbb6194980", "author": "Chandler Britton", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDK3niCCGRjHEZPF05AIwO6gjfq5m-X5t4TwwM36CUnz_-Rg=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn was a great help to me! 10/10 would recommend!", "date": "2022-03-31T18:41:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Chandler, we truly appreciate that you took the time to let us know how we did! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "000b2eae-bea8-4ca2-8064-776d7b2e9376", "author": "Wyatt", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwRUoQWd-NKqNN3IVh64BymMOnw1cZ9aoFgrIb0sykCc7SetM=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn got me the unit I needed and quickly too, I was ready to move things in about 15-20 minutes, she made it so easy too", "date": "2022-03-27T04:25:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Wyatt, we truly appreciate that you took the time to let us know how we did! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "c1a13b3a-7726-46be-881e-a7ca48c0ffaf", "author": "Matt Marshall", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjfA6aD-Zt10DJZNNzdFDY-j_dNeMFFDVoTnRN96jj3squGlk=s64-c-rp-mo-br100", "rating": 5, "text": "The process of renting this unit could not have gone better. I was able to reserve the unit I wanted online and show up with items to be stored on the same day. Ashlyn got me squared away and answered all my questions. She was very efficient and professional. I highly recommend this place.", "date": "2022-03-19T21:37:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Matt, we truly appreciate that you took the time to let us know how we did! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "5f577a7f-aa15-4a2e-bde5-250112cae400", "author": "Seattle Ruzek", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbItXWVrd7qf5dl9xPnw2mhJ05QyGFGH1GHOVIOQn4QvD7Cw0=s64-c-rp-mo-br100", "rating": 5, "text": "Ashley was helpful, made this easy and the space is exactly as described!", "date": "2022-03-12T16:24:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Seattle, we truly appreciate that you took the time to let us know how we did! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "89970495-9796-4662-a32a-879e3deabd79", "author": "Cef Frangos", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLh-D_DNzcPCvk2sWRY9kEBwLBqlfWPtFcJY53KpgRpOkSuw=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn was amazing help! She deserves a raise", "date": "2022-01-15T19:22:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Cef, thanks for your kind review! We are happy to know you chose Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "23664fcd-95ac-4dc5-bb0c-5958b00fc8b9", "author": "Robert Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6J0vWjmmcFQSXNuYSfAzfD7JWdoMooBSrFQXkuQMTHVezTA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2022-01-15T18:35:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Robert, thanks for taking the time to rate us! Can't get any better than 5 stars!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "951fd221-d9dd-438c-9d97-622b74e8d7d5", "author": "K Fleming", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJBkQdcqCMpcCuOi1pNXvVsQNMqyoE2QrCNQVzXFCSF3zQc0I=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney was very helpful and thorough. Process was a breeze.", "date": "2021-12-22T16:12:25.000Z", "verifiedTenant": false, "featured": false, "reply": "K, we strive to provide the best possible storage experience! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:49.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "e8f20d9d-9db1-4938-bc02-f98c7f4cbdc1", "author": "John Ford", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjTkMEaqm0ziQqZMh-rtnobGRKrDXUzkveRKAx_yVfkY_Zlg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-12-18T21:02:03.000Z", "verifiedTenant": false, "featured": false, "reply": "John, out of all the ratings we could get, 5 stars is our favorite! Thanks for taking the time to rate us!", "replyDate": "2022-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "283b49c0-fb7a-461c-90ba-bb4a1e55e287", "author": "Thats Bananas", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgju-yDMFcBiMUt0xDy1pIwjyX0gyGGnb-RxgUgd6fN09Yk8A=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "They have a lot of size options and I found the one perfect for my needs. Was helped today by Ashlyn. Quick, knowledgeable and helpful she had me signed up and ready to move things in, in just a few minutes. Highly recommend.", "date": "2021-11-19T23:55:42.000Z", "verifiedTenant": false, "featured": false, "reply": "Thats, we love that you took the time to let us know how we did! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2022-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b7b31016-1cbd-401f-94fd-e09e5159580a", "author": "Jacob Struthers", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhHSp7Q6fuI_yUqq9lry6rXn2hyXskZJv9TpF0JtwsOIzu9g=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn was extremely helpful in helping me cancel my online rental. The online rental system is horrible. I chose a 10x10 unit to store my motorcycle in the winter and did not know it was an indoor unit. She explained to me that I could not store a motorcycle in an indoor unit. I ended cancelling my unit and she gave me a full refund while also helping me find another unit! Online rentals suck just come to the store!", "date": "2021-10-16T15:39:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Jacob, we are happy to know that Ashlyn was able to turn your experience around!", "replyDate": "2022-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "neutral" }, { "id": "a79feb8a-4eaf-44c8-a65f-2f4462836d91", "author": "Valerie Massa", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8BHKroO8r1lUa5wik0ddLJhCDb11h8_15lr3pQD6h1UKToQ=s64-c-rp-mo-br100", "rating": 5, "text": "Bailey and Ashlyn were friendly and knowledgeable and made the process a pleasure", "date": "2021-10-12T14:33:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Valerie, we truly aim to provide the best possible storage experience, and we are glad to know we are meeting that expectation! Thank you for choosingJack Rabbit Storage!", "replyDate": "2022-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "4c349cf5-b342-4c7e-b812-f453180ac69a", "author": "Collis Hollway", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoQTbA4bh51Nd9xGqfvEwDubB10Q-HOUFRHX6VhiCNhxWa_g=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn and Bailey were supper helpful and kind ladies 10 stars!", "date": "2021-10-11T18:40:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Collis, we truly aim to provide the best possible storage experience, and we are glad to know we are meeting that expectation! Thank you for choosingJack Rabbit Storage!", "replyDate": "2022-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "45de5fc2-2301-4018-b309-95c77d956f8a", "author": "Raimbek Mananov", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD29x3ql76LvTOSvf2v-DIsZ0nhHdD30BKMBUSiovQjnfezg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I have rented a ten by five ft storage and received a free truck. Ashlyn is the best! Excellent and professional customer service! I want to say thank you!", "date": "2021-10-09T23:22:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Raimbek, we truly aim to provide the best possible storage experience, and we are glad to know we are meeting that expectation! Thank you for choosingJack Rabbit Storage!", "replyDate": "2022-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "68ddbe66-e1ab-414c-b039-1a900bc5ec1e", "author": "Alvin Gregory", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq3uMN_sR1kPBsnNU_GwopK_2KflOTQVAmHbZaNrt5_myedQ=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn superior service this world needs more people like her excellent service", "date": "2021-10-04T16:08:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Alvin, we truly aim to provide the best possible storage experience, and we are glad to know we are meeting that expectation! Thank you for choosingJack Rabbit Storage!", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "26c5d6f4-e2ec-43ea-b1f0-44986402e722", "author": "Joseph Simone", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaAQ476V3bkC-khfymXtKuX7qEpaPosidz9vd9sfHtFXf1jOE7=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn and team were prepared, able, efficient and precise..were immediately on hand as soon as the need arose..A +", "date": "2021-10-01T22:19:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Joseph, we truly aim to provide the best possible storage experience, and we are glad to know we are meeting that expectation! Thank you for choosingJack Rabbit Storage!", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "84c1c69e-473d-42e5-8c18-02e643e1df03", "author": "silesp 118", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0b5O6ds6Db16IutumFrhHy5Nz082DfZkFX9c0dr9F1rgtHQ=s64-c-rp-mo-br100", "rating": 5, "text": "the staff was very helpful an did a great job explaining how the process worked.very friendly as well Ashley was very informative an helpful to the hole process", "date": "2021-10-01T18:35:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Silesp, we truly aim to provide the best possible storage experience, and we are glad to know we are meeting that expectation! Thank you for choosingJack Rabbit Storage!", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "cad53ea0-113f-4a84-9604-4dacfb2aa84c", "author": "B Jarabak", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUOHJPLLJs45ihyIZZWdcI9Egs3qCsJJX2qU4SYCGw6kzYmw=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn at Jack Rabbit on 109 North Birdneck Road was very helpful with a storage situation. Great customer service. The five stars are well deserved.", "date": "2021-09-25T17:17:39.000Z", "verifiedTenant": false, "featured": false, "reply": "B, we're thrilled to know you had an excellent experience with us! Thank you for choosing Jack Rabbit Storage !", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2b3abd56-a030-4f61-a933-f76ba857010a", "author": "Tony Atkinson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbOwOT-G-2AH3wpRRmk35gmKanF3TdBo1y6h-feQsFM82m=s64-c-rp-mo-br100", "rating": 5, "text": "Bailey was very professional and friendly. Discussed everything i needed to know about the unit.", "date": "2021-09-24T12:50:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Tony, we're thrilled to know you had an excellent experience with us! Thank you for choosing Jack Rabbit Storage !", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "fec68f2f-599e-4c7e-935c-a54a7450dc61", "author": "Matthew Falgoust", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIANGQsCkQYXz5OOS3XpMMsL8wGxaoWf3WCKyY56um1PHGULw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-09-21T18:55:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Matthew, thanks for the review! We appreciate your business!", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "44be60d2-db72-4620-bde7-2279d8039283", "author": "Juny Santo", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe9TlLZAhRweKpIaY-5dYJxdiLH7hy8fkvW4t-3oDboQmooQ=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn very professional employee- Very informed & corteous.", "date": "2021-09-07T18:05:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Juny, we really appreciate you taking the time out to share your experience with us! We strive to provide the best possible storage experience! Thank you for choosing Jack Rabbit Storage !", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "901119ba-47dd-41d6-8fee-cf45ab2b7ea2", "author": "DeVante Martin", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0IgnnYKr4ztdE-S_6E9TvY5XVyuzUHTOhi9wADLvZZCzDXA=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn and Sydney Gave me a great experience and we're very helpful my storage unit had unknown substance and they recommended me moisture grabbers and gave me a new lock they are super awesome I wish I can give them 10 stars for their performance", "date": "2021-09-07T14:37:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Devante, we really appreciate you taking the time out to share your experience with us! We strive to provide the best possible storage experience! Thank you for choosing Jack Rabbit Storage !", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "f56a7d10-a2ec-4434-862a-759800c8325b", "author": "Russell Gordon", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBeYun30O-3B9rSU5E6CvAJ--s_stG1E_VOxct9pnp_0l3UA=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney and Iolonda were fantastic and friendly I hope I get to store here!", "date": "2021-08-06T15:13:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Russell, we are so happy to know you had such a great experience during your visit! We really appreciate you taking the time out to share your experience with us. Thank you for choosing Jack Rabbit Self Storage !", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9940f30c-35cf-4d67-8b1b-662edb1bc7ad", "author": "McKenna Haurey", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGoH98I8S5m5WsjKNEWOayMiFAqBH76EtLvty9b-7QtA_Z_A=s64-c-rp-mo-br100", "rating": 5, "text": "10/10 recommend!!! Ashlyn & Bailey were so friendly and helpful, even going above and beyond to make me feel comfortable storing my things there! Thank you!:)", "date": "2021-08-02T16:26:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind words, Mckenna. We really appreciate you taking the time out to share your experience with us.

Cheers,

Jack Rabbit Self Storage", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "e77347e8-b6c1-48ee-bf03-27b3edc27473", "author": "William Krell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyitTm3xru6WVRrs9aQcyGSlmlv0Ks4PPhfJGAB7evLU7d4Uaf=s64-c-rp-mo-br100", "rating": 5, "text": "Been there for ten years love the place", "date": "2021-08-01T15:07:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your kind words, William. We really appreciate you taking the time out to share your experience with us.

Cheers,

Jack Rabbit Self Storage", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "cb9486e9-7125-4a75-93c3-f8d285cdf9c8", "author": "Ricky Agnew", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5NMMHGxRWhFBMub2d5j6YAzBG39lOiPsQ3GrEzJIWHRgiyB8=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "9o", "date": "2021-07-25T15:29:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Ricky, thank you for leaving a 5 star review of our Birdneck Road location! We appreciate your business!", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "77ff3f58-9ed8-462c-96bd-609b2c04d6bc", "author": "exodus4", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg3G04M19NCf5yeKGUYaPgpkaJgbi3OJHVybNGbVakDFAIOi0=s64-c-rp-mo-br100", "rating": 5, "text": "Autumn at the front desk help me out with everything I needed at a quick and timely manner", "date": "2021-07-08T19:09:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to let us know how great your visit to our Birdneck Road location went! We're happy to know Autumn helped get you settled in the right unit. Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:27:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "1304bb04-2e5a-40ca-948d-8578b3fb6c22", "author": "Jill Colmery", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4wOulRWzZ--iEJpvgJ2Dl5oAgYzCt0JurV0Mh_y-gnJfA7Kxxgw=s64-c-rp-mo-br100", "rating": 5, "text": "We have been long time clients. Very happy with the service and safety of our stored items.", "date": "2021-07-07T14:05:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Jill, we are so happy to know you are a long-time customer! We strive to provide the best possible storage experience, and it seems we are exceeding that expectation! We truly appreciate your business!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "ad49b4c9-3ab0-4ad0-abc2-785e2871610d", "author": "Ruben Matthewson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3L8tQDcQJaiMlIhKm0uiWq1z01Ie1Y2mWbQdZUAmGrZfMmJoZ8w=s64-c-rp-mo-br100", "rating": 5, "text": "Autumn helped me through a very heated situation. Very grateful to her going above and beyond to make sure I was satisfied. Amazing customer service. Very trustworthy", "date": "2021-07-03T16:58:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Ruben, we are happy to know that Autumn was able to provide the assistance you needed to make your experience a better one. Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [], "sentiment": "positive" }, { "id": "9503df4a-f6d1-4bfa-b847-292ac601bd09", "author": "Alfred Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_tZ0PDsg28T3d05enzamHEiDEHkrXOjix7K-w_5HkuGPIYJA=s64-c-rp-mo-br100", "rating": 5, "text": "Thankful for Autumn and Ashlyn for all their help today! Super professional and kind young ladies ! Lucky to have them on your team!", "date": "2021-07-03T00:05:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Alfred, we are thrilled to see your review of the super service from Autumn and Ashlyn during your visit to our Birdneck Road location! Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d3061cdd-fd69-4751-beb0-57da70df824a", "author": "James Lampl III", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIYs7UjGyGxVgSk1HhB27r9dHtQ-WGDE94Lp_-knYfkG6v_Gw=s64-c-rp-mo-br100", "rating": 5, "text": "Highly recommend Jack rabbit. Autumn was great.", "date": "2021-07-02T20:37:24.000Z", "verifiedTenant": false, "featured": false, "reply": "James, we are happy to know that Autumn provided such great service during your visit to our Birdneck Road location! Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [], "sentiment": "positive" }, { "id": "3f92c715-22ce-4239-8c77-6d3ba3733944", "author": "Peter Weed", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFQAn6xMXFvG3XJbaGtSBwZtH5EU94wkG3q-ZrLsrbSOcD3g=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Absolutely superb service provided by Preston this morning. He was most knowledgeable, helpful in his professional work at check in making our experience as pleasant as possible. I fully recommend this business!!", "date": "2021-07-01T17:38:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Peter, we are thrilled to read how superb Preston's service was during your visit to our Birdneck Road location! Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "274e61f8-6c88-4d28-860b-53d104231c65", "author": "Tonya Clark", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwYhgHmSwAu5Onfk_hXzSLsuAKhkUD-8pVvJeqDRMnh-gvbkI=s64-c-rp-mo-br100", "rating": 5, "text": "Preston was the best help ever great customer service and helped me as soon as I walked on premises was very helpfull on getting my unit", "date": "2021-07-01T16:19:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Tonya, we are happy to know that Preston showed such great customer service during your visit to our Birdneck Road location! Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "c2723ac0-1c6d-4377-bfc7-4b5a98f368ff", "author": "Nom Shaw", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxz5VcYK0Iqv2uHCBTKyJHlMVaoPIFAY9QRYDDGaRjum_Xvt_W=s64-c-rp-mo-br100", "rating": 5, "text": "Ashlyn did a great job", "date": "2021-06-19T21:29:06.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to read your review of Ashlyn at our Birdneck Road location! Thank you for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [], "sentiment": "positive" }, { "id": "c99f6221-79fd-439a-9850-175308a9eae2", "author": "buckstv", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULcRlVA7-aw1ruggJNDRv0YiHfLBPbHRkZqKHsN95rPObEfl21=s64-c-rp-mo-br100", "rating": 5, "text": "Autumn was very nice and professional with us and they should be glad to have her as a employee", "date": "2021-06-10T19:06:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for taking the time to leave a great review of our Birdneck Road location and Autumn! We appreciate your business!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d0365252-1ddc-4e43-bee5-1d29a5ad5dff", "author": "Paul Loftus", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUmW3e5kpR-kZ8MyaLJgxtCV6u-N7-e5JVcbyyFuhv0GNfsw=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney was great.l", "date": "2021-06-01T20:10:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Paul, we are so happy to know how great Sydney's service was during your visit to our Birdneck Road location! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [], "sentiment": "positive" }, { "id": "1f87e1a3-dca6-457d-a84a-0420758b017c", "author": "Malcolm Lively", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3J5jC9Nihl7jP92GbXf01JgBmI8RwuBTFtfQkCqrOaJTwNg=s64-c-rp-mo-br100", "rating": 5, "text": "Received a call from Jack Rabbit on N. Birdneck Rd within 5 minutes after submitting request for a storage space online, and Sydney was able to help with my request in the most friendly and efficient manner. I arrived at the site, met Sydney, and was treated in an equally friendly and professional manner. The unit and grounds were very clean, and we've already moved some of our belongings into the unit. Thanks, Sydney, for making this an easy process!", "date": "2021-03-01T13:57:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Malcolm, we are thrilled to know your storage experience with Sydney at our Birdneck Road location was quick, friendly, and professional! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "49a8451d-e1d9-499e-b1ee-11109e3bcd3c", "author": "Larry Pleasants", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv5IuABzt1zOUF2DujaICUzQuAjsP5mCyvFy0NIOdIE6yl0p0Snw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sydney was awesome great service! Appreciate the help make this girl a property manager!", "date": "2021-02-27T16:12:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Larry, we are happy to know Sydney provided great service during your visit to our Birdneck Road location! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "09947705-a577-45a4-99e3-b03413a0ddf2", "author": "Kateryna Bila", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSlZ0LDFlnCKhYvBXtJ9A0jxMecHDdzNR8A3aZUh9ar7fnBQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great customer service! I had a few billing requests and Tiffany was very helpful and followed up with me a few times to make sure everything was good!", "date": "2021-02-23T19:20:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Kateryna, we are so happy to see that Tiffany met your request with great customer service! Thanks for choosing Jack Rabbit Storage!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "adb2009c-5a39-42af-8349-785505d33dd3", "author": "Cody Raymond", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwlwfcFUkIzhDaKlrPhM5SMuwqwFzYQb_ZJXzftxwF4pgFd6o=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney is a very friendly and helpful associate and was patient to make sure I had everything I needed.", "date": "2021-02-08T21:58:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Cody, we are excited to know that Sydney was so helpful during your visit to our Birdneck Road location! Thanks for choosing Jack Rabbit!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6b148685-c1bd-473a-9955-f27662135a48", "author": "BK", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmoLhCnwvAsXspZVJ43mflvrd9Smv6iSpmB_NJCGVpPpNRcpeV6w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sydney was great. She was informative and helpful. I will reccomend a friend. Amazing service everytime I've come here to the Birdneck location.", "date": "2021-01-29T14:38:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Brook, we are so happy to know about the amazing service you receive from our staff at the Jack Rabbit Birdneck Rd location when you visit! Thanks for choosing us for your storage needs!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8a5fa0d9-3263-4792-8afa-9c20c77cbb1e", "author": "Katherine Reed", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzLngutY3z96baMOPr-2hijw1mai106S-Mckra_m2UB2Wg4mwt3Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I believe it was a woman named Courtney who helped me with my unit; she was so nice and helped me find a unit that was just right for my belongings. All the staff I've spoken with are pleasant and friendly.\nIt doesn't take long to set up an account, and they do military discounts as well. They also sell locks and other items you might need to help with storage. Highly recommend.", "date": "2021-01-19T17:24:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Katherine, we are happy to know that the staff at our Birdneck Road location was able to provide you with helpful and friendly service! We strive for the best possible storage experience! Thanks for choosing Jack Rabbit!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "add37c6b-ea72-49a1-96fc-8e792799c857", "author": "vontina griffin", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkb39xnKhjGREO4wamEVgYnkRKE-kWfiqUs7rCjPFYD3HlScxaGw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Prices are reasonable", "date": "2021-01-09T15:34:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Vontina, thanks for choosing Jack Rabbit - Birdneck Road! We appreciate your business!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "f2816c91-6824-4490-8eaf-f3d8d8e1c163", "author": "Kitty Kastle", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoJBD6C700Zcu9QHi3bb4bPazJzFMSWqxZhwxCQ91mGE8jB0cg=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney, I’ve used jack rabbit for a year and I love it. Very accommodating and friendly. This is my second time working with them, highly recommended.", "date": "2020-12-22T14:55:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Sailor, we love knowing you are a repeat customer! We strive to be as friendly and accommodating as possible for all our customers! Thanks for choosing Jack Rabbit!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "958cd758-e316-4939-82ff-0570c4bd4dff", "author": "Samantha Messner", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxXSdKCOQ0mWT3hdz5GrOpIuiml09F05Li-MrW26kk1hxraQ=s64-c-rp-mo-br100", "rating": 5, "text": "Absolutely amazing. The customer service is amazing every time. Bailey really helped us out with our move. Couldn't be more grateful to have used their services!", "date": "2020-12-18T21:50:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Samantha, we are so happy to know that Bailey was so amazingly helpful during your rental experience at our Birdneck Road location!", "replyDate": "2021-10-06T15:28:12.000Z", "tags": [], "sentiment": "positive" }, { "id": "d9c36f28-a297-421b-abad-a6811d56e479", "author": "Leah", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6jm8bbIT18wG-k0ZfUqQCVWAb0vUdNoeyjMIiO4euUoZYQQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney very helpful and great customer service. Very insightful.", "date": "2020-12-18T17:54:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Leah, thanks for taking the time to leave a review about Sydney's helpful service. We appreciate your business!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9b0aaa31-f922-4c33-adaa-e92a99019bb8", "author": "Remika Michaels", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPJDxxKhLmvh6OXmA3xS4Ll3OHVZkhMPmwjSS1ynpKI8M_zQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney and Jeff were soo very helpful! And Cash the dog greeted us!! Even got us a free truck! Thank you guys so very much!!", "date": "2020-12-18T16:47:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Remika, we are so glad to know that Jeff and Sydney (and Cash) were so helpful during your rental experience at our Birdneck Road location! Thank you for choosing Jack Rabbit!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7409429e-6f0b-43cf-b793-e68dd15e3f37", "author": "Tristen French", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXBOMuSMxPeHqEaxN3CKcyEQpgU1vR5uTICz6uXI7F3AWTeig=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sydney was beyond helpful. Called and within 10 minutes had a storage unit and even managed to reserve the truck for me! Jack rabbit storage is definitely the place to go!", "date": "2020-12-18T14:45:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Tristen, we appreciate your awesome review of our Birdneck Road location! Thanks for choosing Jack Rabbit!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6c42826b-d586-4edd-bc99-ec2c40739066", "author": "Fred Aschauer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY96-6owcosfJjgIa1cCuQ0d5xTQXp9wCMK_JFQxfqianKXg=s64-c-rp-mo-br100", "rating": 5, "text": "CJ was the trillest", "date": "2020-11-14T21:41:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Fred, thank you for taking the time to let us know how great your rental experience was at our Birdneck Road location!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "800127c9-af4a-4a15-823e-0a9c91ece2cc", "author": "Sami the Gamer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZu5wJcEJCXtVipEuXCqYn0Eg0I7oWpJZzwWHBrQN_avrmYA=s64-c-rp-mo-br100", "rating": 5, "text": "I cannot say enough AMAZING things about using Jack Rabbit storage off of Birdneck. Everyone I have encountered has been so helpful, mainly, and particularly Bailey. She's beyond helpful, and always goes above and beyond with anything. I highly recommend this location to anyone.", "date": "2020-11-13T20:46:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Sherry, we are thrilled to hear you had such an amazing experience with our friendly and helpful staff at our Birdneck Road location! We strive for the best possible storage experience! Thank you for choosing Jack Rabbit!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8a1005f7-d8a6-48e8-9a61-8a422d0c49dc", "author": "Mike Miller", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4ic757vR_Arfhz5U7j2ee6wFlY6SCZFQhy69iyDOPNamFtmEw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Cydnie did great job...", "date": "2020-11-11T14:32:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Mike, thank you for taking the time to rate our Birdneck Road facility. Please let us know what we can do to improve to bring your rating up to five stars. We value your feedback!", "replyDate": "2017-10-06T15:28:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "142c183e-cdf6-493c-ba42-518db844fc30", "author": "haywood cross", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUHDQvab6b4lszRbdMLhh06j7LNwV1IjjyXz4KIx8kQbKVkm4=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "My Name is Haywood I Am A Senior !!! I Am 76yrs Old. !!! I Got A Small Storage Unit !!! I Am So Impressed With Jack Rabbit Storage !!! The Floors Are Always Supper Clean !!! I don't Have To Wary About In thing Getting Dirty !!! The Lighting Is Good !!! You Have Security Cameras !!! I Like That !!! Some Times I Come In Right At 7:00 !! The Place Is Ready !!! The Staff And Tiffany Just Wonderful And Held Fore !!! Hats Off To Your Manage !!! Bailey!!! She Is Doing A \"Excellent\" Job !!! Have A Great Day !!! A Very Happy Customer 🙂🙂", "date": "2020-11-04T18:51:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Haywood, we are so happy to see that you are so impressed with our staff at our Birdneck Road location! Bailey and Tiffany are always striving to make everyone feel at home! We appreciate your business!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "a1769f61-53f1-46d8-be6f-bbd2905713f4", "author": "Shanel Washington", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXit3XB0G6TUGlruW6IWYF-LNeKLsFAS9Ndl2Y2yUiGWqk70pud=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Awesome ppl good price", "date": "2020-10-29T15:52:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Shanel Washington, we are very happy to have provided you with such a positive experience!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "a84629cf-0adb-42de-b100-20d68d2a8d5b", "author": "Chil Golden", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuX_Z6gf-Wzl6kZR7H3gN9wevj_GVrE4951QYubXDHnIXqxw=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney was very nice!", "date": "2020-10-17T17:18:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Chil Golden, we are very happy to have provided you with such a positive experience!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "4bef5852-4b12-4649-968c-3a5f878fcd18", "author": "LaMar King", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu3sFMe1IyZKNA8O0whyiLW_uYvNUh_6f8ZuYIVIShTdcNZbHM=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney was a great help", "date": "2020-10-17T14:35:24.000Z", "verifiedTenant": false, "featured": false, "reply": "LaMar King, we are glad to hear our assistant manager, Sydney was very helpful.", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "4802aca5-abf0-42b9-b5fc-cf646d60f650", "author": "Chris Hill", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKORX1XiWkpoUSUU8QwhGDZMdm7BtWxIhkkOPRRG5Gvf0z9Mg=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney was very helpful! Fast service and easy move in!", "date": "2020-09-26T15:49:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Chris Hill, we appreciate your 5 star rating and we are happy to hear about the fast and helpful service you received.", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "31af1a18-e949-4681-b24e-a77b11eb0bd3", "author": "Olivia Jordan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGEw4TsWramY1-aQvoTyaj_YnVPlK2SeP51InXUbMuVRgdSQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sydney was extremely helpful and professional!", "date": "2020-09-22T16:21:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day!", "replyDate": "2020-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ed0818c1-45fc-46fe-8cd5-0cc3250db909", "author": "JR Dreamz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKind9s27uT4G9thzIcppyNl8NP8DmLgiL7NrE7zIRu6xgllQ=s64-c-rp-mo-br100", "rating": 5, "text": "Kortney was amazing to work with! She helped me move in my storage and even rent a truck. I would highly recommend using this facility. Kortney and Jack Rabbit were professional at all times. Moving is stressful but their attention to detail made everything much easier.", "date": "2020-09-08T17:29:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Jr Dreamz, we are very happy we could provide you with a positive experience!", "replyDate": "2021-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "cb139d35-d6f9-46fc-8fae-7fd80b08bf68", "author": "Gregory Berger", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbs4w8IF7JeGR4dsNFA68G12hWhsyx9eYkl97TXcFaZmIWjQ=s64-c-rp-mo-br100", "rating": 5, "text": "a great place to save money and its highly Secured to protect your belonging with insurance & they have great customer service Jack rabbit is by far the best way to go when your looking to store your personal property & belongings couldn't find a greater deal.\nThanks again Jack rabbit your the best\n#5☆", "date": "2020-08-29T00:51:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Gregory Berger, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2020-10-06T15:28:19.000Z", "tags": [ "price", "security" ], "sentiment": "positive" }, { "id": "fa672727-1702-4169-8970-770961ac5613", "author": "Ronald Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXAieiy_4sE9dj1yleecTtri-r0ciG9Xd1N4tc3uWRO7HpH9s=s64-c-rp-mo-br100", "rating": 5, "text": "I recently used Jack Rabbit to store my car top. Kortney was extremely helpful in helping me pick the correct size storage area. She also helped me physically move the car top into the storage room. She was a delight to work with. I highly recommend Jack Rabbit for your storage needs.", "date": "2020-08-24T21:08:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Ronald, we appreciate your review about your delightful experience with our assistant manager, Kortney.", "replyDate": "2020-10-06T15:28:19.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3f76f435-b9a6-4df3-ad3c-4639d2dbed1a", "author": "Jon Hooligan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqZ2n3HicFf9rQR3xUDBWuIyNjSN8s9qCrxrZS5NdbDWI-4-9BAA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2020-08-19T18:30:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Jonathan Rittenhouse, thank you for the high star rating!", "replyDate": "2020-10-06T15:28:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "4b37ef4b-9d00-4ec0-91cb-bec637311c28", "author": "Aurelio de Mosqueda", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmUbiC9i6zg1DsQqrHx3-GYVxfigQOJhp1Ki-K-Zk5VFxT9QY2HA=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Good prices, and very friendly", "date": "2020-06-26T20:49:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Aurelio De Mosqueda, we are glad we could help!", "replyDate": "2020-10-06T15:28:19.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "1459a6b6-9cb2-47c6-bbad-71cbbce3ad8d", "author": "Iman Robinson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWhk_HzuWOWsrwRJ2tsLUfup0w4I88tamYPvjHpOYQKJhw_w=s64-c-rp-mo-br100", "rating": 5, "text": "Kortney helped me she was very nice and it was a smooth fast process i am very happy I choose this storage unit . Thank you", "date": "2020-06-24T11:48:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your fantastic review, we are happy to hear our assistant manager, Kortney provided you with fast and friendly service.", "replyDate": "2020-10-06T15:28:19.000Z", "tags": [], "sentiment": "positive" }, { "id": "b4b86914-cc97-4bac-9e84-ccb75621535c", "author": "Charnel Reckenberger", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJw3lCbYkXXPeB3inds97j_w2UHh2vDqQz4BrYSBHT7Yi8JQ=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2020-06-02T22:48:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Charnel Reckenberger, thank you for the high star rating!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [], "sentiment": "positive" }, { "id": "2c3afa9b-0569-4528-9d24-eb35334201ad", "author": "Michael Bounds", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZUW1SBcRyxtX9dkNXvi7JfAdcmqgn7nYsVls1Hve_YkL9nQ=s64-c-rp-mo-br100", "rating": 5, "text": "What can I say about this place? I had nothing but good experiences with the staff and facility here. I rented from this property for more than two years while I lived in Chicago - and never once did I feel that my property was in danger. I remember getting a phone call from Bailey the property manager when there was a heavy rain storm and she indicated that my property was safe and the building was not hit - however, she just wanted to inform me that something had happened on property. Great billing services. I love the emailed receipts and invoices - and they work with you on payment arrangements if you required. They are very accommodating - and the staff is super friendly. Bailey always made sure to have Oreo cookies out on the front desk whenever I was there (except due to the COVID-19 issue). Courtney was one of the most detailed people I ever met - she would go over EVERYTHING about renting the moving truck and ensure that you completely knew everything. Even though I was on a limited time - I appreciate how thorough she was. Bailey would bend over backwards to make sure that you get what you needed. They were always friendly and great people to talk to. I certainly appreciated them listening to me. The rental process was super quick and easy - and my overall experience was more than fantastic. If there were an option for more than 5 stars - this place would definitely get it. I never used storage before until I lived in Virginia Beach and needed a facility. Jack Rabbit was the first place I rented from - and I would definitely do it again.", "date": "2020-05-24T16:13:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Michael Bounds, thank you for your kind review; we are happy to pass along your comments to the team here at Jack Rabbit Self Storage!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "staff", "price", "access", "security" ], "sentiment": "positive" }, { "id": "dd5dc81f-e82b-412f-877b-d87032176ed1", "author": "Daisy Parisi", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJnZoKu3FWFCguj_DwVjWNGCNyiUzA1FMHcmmjlO5W7SMrYqTK=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I recently rented out a storage unit here. The facility is clean and the employees are great. Kortney and her coworker (didn’t catch her name) were very friendly and helpful. I would absolutely recommend Jack Rabbit Storage on Birdneck for your storage needs.", "date": "2020-05-18T05:10:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Daisy Gonzalez, we are very happy to have provided you with such a positive experience!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "736dda79-e3b3-4035-b761-2e177fa6dc63", "author": "Linda De Del Castillo", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuWF0gf_3RRSfCGRP0ecmWFd8ltts1sbmC5mAqdyJm-QPbh8j3=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience and value for the money. Very clean and professional facility. Bailey was fantastic and went over and above to help us with our move. 5*’s for sure!!!", "date": "2020-05-16T15:07:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Linda De Del Castillo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2021-10-06T15:28:26.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "95bde8b6-0d28-45bc-9572-e8cd062dc9f9", "author": "Ted Logue", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN40S-B7FQcTzbNqS7aOFn994UDDDuNhYvIXgPINlabOxApHQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Kortney help quicky and with a smile. Thank you", "date": "2020-05-13T17:19:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Ted Logue, we really appreciate your feedback!", "replyDate": "2021-10-06T15:28:26.000Z", "tags": [], "sentiment": "positive" }, { "id": "30d165c9-5933-41a1-bebc-69e3d1b6d160", "author": "Chris Archer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6Tfmiz7JrO1j7W5i7tRtBlwTy0asGYHWTGq_SKOlIcbVf=s64-c-rp-mo-br100", "rating": 5, "text": "Thomas, the night-clerk, was helpful, efficient, and polite. They have a complimentary move-in truck available, but you must reserve it within two weeks of renting.\nKieran", "date": "2020-04-12T02:10:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Chris Archer, thank you for taking the time to leave a review for us at Jack Rabbit Self Storage. We're happy we could meet your expectations!", "replyDate": "2021-10-06T15:28:26.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f48e332c-a33a-4024-b6b7-7940a0785dd0", "author": "Robert Camper", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1iTLf60FrM1vPtC53T4u960p_xjLm1M8xmPMbpXDY1Xrmrw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Kourtney and Carley and the Birdneck location in Virginia Beach were fantastic. Very easy transaction and very pleasant to work with.", "date": "2020-03-03T00:07:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Robert Camper, we're happy to hear you had such a positive experience with our managers, Kourtney and Carley.", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [], "sentiment": "positive" }, { "id": "7bf1fbb9-8575-4707-8751-e83f435ef05a", "author": "Ashley Smith", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVror7ckcaYmOFqSieL_vlbm0MUlwbSgd9PJxIYhEwFecexZOVFcQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Just wanna say thanks to Jack Rabbit Birdneck. I acquired some furniture that I will be needing when I move in a few months and had nowhere to put it. Bob at Jack Rabbit was super helpful and informative and now my furniture is safely stored until I move. Thanks guys!!", "date": "2020-02-21T18:52:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Ashley Smith, we are glad Bob was so helpful and informative! Thank you for choosing Jack Rabbit.", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "b3b8a2b7-c9db-4845-af97-3cb0a1afa34a", "author": "Angel MacMicking", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUISAnB2zTVMalNshjiQidMbm2skiUZ-BcgB6ahK3nLyX_u7EXyww=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The units were clean and exactly what I was looking for. Thomas was extremely helpful and very pleasant to work with. Thank you!", "date": "2020-02-12T02:16:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Angel Irr, we are so happy to read such a great review about Jack Rabbit Self Storage!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "32b5a50a-7d80-4422-9f44-b5405f894a7b", "author": "Jeff Janik", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIED69Wvz2MVBUP_Ang3ygm_Q8VCRhPAIDny_jU1Wec9gFkvg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I strongly recommend Jack Rabbit Storage on Birdneck. Kortney was extremely helpful and made the process easy and trouble free! A Clean safe facility with a great location and super friendly staff, what else could you want!", "date": "2020-01-26T22:13:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Jeff Janik, we're happy to hear you had such a positive experience with our team!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "9fd4d32e-f9a7-48cc-9a2e-f8124cc5f6e1", "author": "Peyton Randulf", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWas4IQQRs3VM_7ABrrKOJedN_bF1_aUnnzjVf4JRDSUhUCUBf6=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "This is a convenient place to store goods. Easy to get started and easy to access.", "date": "2020-01-21T01:31:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Peyton Randulf, thank you for the high star rating!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "access" ], "sentiment": "positive" }, { "id": "d4b9a2f2-a6d2-4e12-88a2-5b97c688bbf9", "author": "Roe Gatto", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtXiuaH1mMUVA4xtCNKV8wO15lwiVg7ZEgupP230LSsaP_WP10=s64-c-rp-mo-br100", "rating": 5, "text": "Easily accessible. Clean storage unit.\nWhat sets this storage company apart is Bailey. Her customer service is second to none. Friendly, courteous and professional! I recommend Jack Rabbit on Birdneck Rd highly!", "date": "2020-01-15T19:56:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Roe Gatto, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "cleanliness", "staff", "access" ], "sentiment": "positive" }, { "id": "9689209b-7044-4c38-bd88-fbca433b5860", "author": "Aimee Rhodes", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ahcPMhrxiMuRTWD58rW-nxPevNiQaszcC2BwaemsCrU1paaFiA=s64-c-rp-mo-br100", "rating": 5, "text": "We greatly appreciate all the staff at this Jack Rabbit Storage especially Bailey and Kortney. We have had units for years at this location, do to the friendly professional staff and the quality of the location. We recently were in need of switching our units and Bailey and Kortney made sure we were taken care of, so we won’t have to find a new location. So if you have any storage unit needs, please tell the girls Aimee sent you. Rating only goes to 5 stars but they deserve and provide 10 star service.", "date": "2020-01-10T19:42:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Aimee Rhodes, we're happy you found our staff to be so supportive during your experience here at Jack Rabbit Self Storage.", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "e22b16f2-24e2-4238-b792-602c151d1cee", "author": "Tekyra Jackson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr5mKiqHaPBozMVbFXsyBXNLcB6_Sco7Uqgg1BaCIMn42Asg=s64-c-rp-mo-br100", "rating": 5, "text": "Kortney was a pleasure to work with! She made getting the rental fast and easy. I also rented the truck which was a very convenient bonus that came with the unit. The entire process was smooth and efficient! I’m very happy I went with this company and would definitely recommend!!!", "date": "2019-12-15T13:07:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Tekyra Jackson, we're happy to hear you had such a positive experience with our team!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [], "sentiment": "positive" }, { "id": "a2169320-0967-4545-922c-6996d81a1bf5", "author": "Ebboni Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJsEZ1BpYMxUFCBRqtUgodOKxjjsw4CXrLFBtAEC0Am9ln=s64-c-rp-mo-br100", "rating": 5, "text": "Thomas was an amazing help and made our process stress free and enjoyable. He is truly a gem. His great personality made the process easy to endure and made my morning great! Blessings unto him", "date": "2019-12-01T15:05:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Ebboni Williams, we're happy to hear you had such a positive experience with our team!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [], "sentiment": "positive" }, { "id": "f99c8d1b-86fa-4564-8368-4b73ed2e16b4", "author": "Michael Love", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRf686vRABR35-92kn6nRH1MdidUa_2VpGfVxoKPjj35SDFw=s64-c-rp-mo-br100", "rating": 5, "text": "The staff are extremely friendly and do an excellent job of maintaining cleanliness in the corridors and bathroom. Thomas is especially sociable and his cheery mood is an added comfort in a world increasingly riddled with violence and uncertainty.", "date": "2019-11-25T22:48:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Michael Love, thank you so much for your positive comments about Jack Rabbit Self Storage!", "replyDate": "2020-10-06T15:28:26.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "93683c99-d29e-433f-8982-6dd45fd97878", "author": "Jorge Trini", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcoXY6te9YHz-zDhbVDii3jz0L9mHUMrYl3ezLh-3zly3SNi4=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-11-15T22:10:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Jahiem Thaone, thank you for the high star rating!", "replyDate": "2020-10-06T15:28:28.000Z", "tags": [], "sentiment": "positive" }, { "id": "3dfaed1d-df3e-4885-ade4-13cc7142fa74", "author": "Addie Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq_ryrene4q3d-f7R6gDIqKGe42Gjukme4lrqN3x8MkRgpmPTY3Q=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Easy access. Very friendly staff.", "date": "2019-11-07T15:57:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Addie Johnson, we are glad we could help!", "replyDate": "2020-10-06T15:28:28.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "48505b7f-615c-4cd1-a019-8575e68eabe2", "author": "Richard Eskey", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMkucf9CeYhcN-wyG-d-XxRcFEwnEXXrU6ZAQvVIJ1Qh1ydg=s64-c-rp-mo-br100", "rating": 5, "text": "My husband and I visited the Bridneck Rd Jack Rabbit location in search of a smaller storage space which we expect we will have for an extended period of time. Bailey, who assisted with our search, was on duty and \"took us under her wing\" while we were looking for our unit. She was a pleasure to work with and easily satisfied our needs. This Jack Rabbit storage facility was clean and well maintained. It is in a area with good roadways and easy assess to a 4 lane road, Birdneck Rd. We would recommend it anyone who is looking for such a facility.\nLee and Bonnie , Virginia Beach, VA.", "date": "2019-10-14T20:04:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Richard Eskey, thank you for your kind words and this wonderful review!", "replyDate": "2020-10-06T15:28:28.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "f32caaff-75ad-4a69-8945-5dadf2b83688", "author": "Kasey Moore", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX9hVMii0ewKT7VTH274ZrG8bzwcFL4DL8EvQBAodnEEzTVhxw6g=s64-c-rp-mo-br100", "rating": 5, "text": "After a lot of researching and looking for storage units I decided to go with Jack Rabbit Storage on Birdneck Road. I read the reviews and I was sold. I can't express how amazing this process was. I was able to reserve and pay for my unit online which was so helpful considering my busy schedule. When I went to pick up my lock and key, I was greeted by Kourtney and Bailey. They were the sweetest! Not only did they make me feel so welcomed but they explained everything I needed to know about my unit. Bailey even gave me a tour and showed me where my unit was so I didn't have to wander around looking for it. 10/10 recommend!", "date": "2019-10-11T14:02:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Kasey Moore, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2020-10-06T15:28:28.000Z", "tags": [ "staff", "price", "security" ], "sentiment": "positive" }, { "id": "095393e5-99f8-44e5-a732-d11ae83df54b", "author": "Melvin Johnson (Mel)", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKeZMBSmVB8eq20lfzhKVDL924e4pwxWZ_Bxe7akEcH9RtZJ8ygw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Thank you so much Kortney for your help and service. You were so nice and knowledgeable. It was a pleasure speaking with you. Thanks again.", "date": "2019-10-04T21:39:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Melvin Johnson, we are very happy to have provided you with such a positive experience!", "replyDate": "2020-10-06T15:28:28.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9bdba2e4-54f2-49de-9363-9551b5722d1e", "author": "Nicole Reid", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVL8dPHsBh4SUArXa-HGAWxkNfd4ydiWYAQ6SrJhfa97zoRg=s64-c-rp-mo-br100", "rating": 5, "text": "I went to three different storages with two being on the same road as Jack Rabbit. I decided to go with Jack Rabbit due to the price, space, and more importantly customer service! Kortney is very knowledgeable. She took the time out to show me the size unit I was asking for (none of the other places did so) and with the visual, I knew I needed something a tab bigger. I will be recommending family and friends here. For all of my storage needs, this is my number one pick. I like to think both of the girls for their kindness to my sons and I. Again, thank you Kortney for going the extra mile.", "date": "2019-10-03T19:12:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Nicole Reid, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2020-10-06T15:28:28.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "0a2656ce-daa0-48ed-b4aa-3bf6b7d85e1d", "author": "Diego Wheeler", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm8ejR7x8P8Wk3z70X_0xL00-Dyj_GN-FaSUYtDJdQhWlpP1bS=s64-c-rp-mo-br100", "rating": 5, "text": "Bob was a very genuine man. He was polite enough to stay after working hours to help find us the best unit to fit our size! He even offered us a helping hand and was very accommodating ! I cannot thank him enough for what he did to help us! I recommend this place to anyone! Make sure you ask for bob!", "date": "2019-10-03T01:10:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Diego Wheeler, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "9087b3d4-afb3-4216-bf80-6b32cedec177", "author": "Pamela Fenner", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI6JHhSmUQUPR2hPDC6fE2WvWQlEf0QJuIq3xnnMLDKGAb0lze=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great storage faculty and have had my treasures stored here for a number of years.", "date": "2019-09-27T13:45:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Pamela Fenner, thank you for your kind words and this wonderful review!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [], "sentiment": "positive" }, { "id": "66a81e49-6af8-4c8c-b51f-18f88d349a3f", "author": "jaispot3", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgh7tbnmk0Q1QI8oL0qmwyTCxA17IyHqkx4e3cO9rtSqAnGwegfw=s64-c-rp-mo-br100", "rating": 5, "text": "It’s always been pleasant here. Had to recently move into a bigger unit. The new guy Thomas was very helpful and sweet. He kept checking to make sure we were ok, and even offered me a bottle of water as I worked . Which I was all too grateful for in today’s heat. Felt safe moving from unit to unit with him popping up and chatting. 10/10 hope to see him around .", "date": "2019-09-22T22:20:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Jaispot3, we're happy to hear you had such a positive experience with our team!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "f68b5a36-1941-4339-adb1-a9afe411e334", "author": "Dean A", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSg0Z0yEhOlf2b2NbYSC0hq6MXbYv89w3aTM7J9v6GuN2QSouM=s64-c-rp-mo-br100", "rating": 5, "text": "Thomas did an outstanding job showing me the perfect unit. Very professional and the place is super clean. I will recommend to friends for sure!", "date": "2019-09-07T21:28:40.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive review about your recent experience with us!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "3a40fe4c-3a3f-4a3e-b16c-7b5df63a16b5", "author": "Dragon Momma", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDzNLzWosRHhDAoXiHJFxA_LirsZM3FbPVpgd0IdnwQiuOag=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Very friendly staff, Thomas was a huge help! Reasonable prices for storage units.", "date": "2019-08-11T17:55:34.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive review about your recent experience with us!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "b85c12d8-80ed-45b8-9c27-fb44b30f85de", "author": "D Carr", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUr62KYUoVpyd1udvCHZxRdbno3dHX8FwrkilL6xRteO1qqQ=s64-c-rp-mo-br100", "rating": 5, "text": "Thomas was great and provided excellent service.", "date": "2019-07-30T19:16:09.000Z", "verifiedTenant": false, "featured": false, "reply": "D Carr, we are glad we could help!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [], "sentiment": "positive" }, { "id": "c3569bb8-d4e0-4d37-b1ef-7a5ff1da920b", "author": "Will", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvLd52Fru-E2hgQA3oFYDs5luCCaJS3T8sKuY7v-saGbC2sjs=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-07-28T03:59:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Will Huguley, thank you for the high star rating!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [], "sentiment": "positive" }, { "id": "1e8e634a-93db-4b74-8814-a879cb1c1d10", "author": "William Henley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIchnAcCYihBCMGCp6JN6gQ0s_qnZh-1wmCC3TfZ2jpZ6n5ow=s64-c-rp-mo-br100", "rating": 5, "text": "Great Service.......Thomas put the T in terrific. This place is priced right and clean.", "date": "2019-07-17T15:22:46.000Z", "verifiedTenant": false, "featured": false, "reply": "William Henley, your wonderful feedback and rating mean a lot to us.", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "1a3eeb0c-e2f8-4ba0-a5d7-333154d165cc", "author": "Donna Garrison", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9GUdu-qEsrnXsdGZy18a6dLb5zeN5cKO715W70yEYdyCIqw=s64-c-rp-mo-br100", "rating": 5, "text": "First time renter, Kortney was wonderful. Quick and painless. Thanks Kortney", "date": "2019-07-15T20:24:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Donna Garrison, we're happy to hear you had such a positive experience with our assistant manager, Kortney.", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [], "sentiment": "positive" }, { "id": "8be32e06-5231-4380-8693-8d870ab9e41e", "author": "Stephen Gilhaus", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGt-d3Xm4yjbWPYJxxNVVCdVX0rzQj3CkNFXNDY6ZXJPzTUxZn=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Thomas there was a great help and showed us around. He even provided us with some little things for the kids! Thanks again!", "date": "2019-07-13T00:25:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Stevo Gill, we're happy to hear you had such a positive experience with our team!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [], "sentiment": "positive" }, { "id": "110a032c-2b35-4954-b70c-7c3ee014d986", "author": "Juwan Jones", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAPykYqCKl7sgkWg1tHqIM_2l8Ylbv1pYyvftdBCIP7AQHrn2G=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I was assisted by Bob here yesterday. Excellent Service. Very Professional. Highly Recommended. Thanks Bob.", "date": "2019-07-10T21:26:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Mj Wan, we're happy you found our staff to be so supportive during your experience here at Jack Rabbit Self Storage.", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "c29c088a-04ea-4ca7-ab28-0e695ab10cbc", "author": "Zeon Vega", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuPnnCbr39VGG9YW4tdPKhxrWHnavpGEfrRXUsFnOuP6BGt9Vq=s64-c-rp-mo-br100", "rating": 5, "text": "Rented out my first storage unit yesterday and the service i got was phenomenal, Thomas has excellent costumer service, great prices, and humor to go along with it awesome smile.", "date": "2019-06-17T00:42:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Zeon Vega, thank you for your kind review; we are happy to pass along your comments to the team here at Jack Rabbit Self Storage!", "replyDate": "2019-10-06T15:28:28.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "5da31f09-6f56-4bde-996f-8d6534694f96", "author": "Anton Howard", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTLMVNN6tQi47UB4ZbnBjTZEahTX1jUETkvYUtcQEs27NgGenE=s64-c-rp-mo-br100", "rating": 5, "text": "I had yet again an even better experience as the last time thanks to the great advice and energy of Thomas. Not only did he go out of his way dispite him being fairly new and his still becoming familiar with where everything is we got everything we needed with a great personality to help us.", "date": "2019-06-15T21:33:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Anton Howard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [], "sentiment": "positive" }, { "id": "9a2b9070-04e4-4bcf-9cad-081536468ea0", "author": "Robert Ryan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJOsphvK3zrL2ztbixhTJRu3qi6U2HH4iTZ7eOF_LuDfDXhb4n-A=s64-c-rp-mo-br100", "rating": 5, "text": "Live this place!", "date": "2019-06-13T17:21:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [], "sentiment": "positive" }, { "id": "17e47b75-7064-477c-9c9b-de330561bf61", "author": "maitai oluwo", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW66bTNqn6F_uUl88P01-D555de0TEaIU7jqBE7qQ3BxFOBnsCO=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great customer service, Kortney is awesome. I had a good experience with the Jake Rabbit team, they made my transition easy.", "date": "2019-06-11T18:57:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Maitai Oluwo, we're happy to hear you had such a positive experience with our assistant manager, Kortney.", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [], "sentiment": "positive" }, { "id": "4ed261ad-5104-4442-9e18-0624a8fce59d", "author": "Anthony Albritton Jr", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm3dUNh55ZwGbip3WNWnFQuk2zV1A2ujht93oTIu4Y1gY7tYKT=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-06-03T11:28:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [], "sentiment": "positive" }, { "id": "0be6166e-4ad7-4a9a-96aa-2499046f48da", "author": "Ashley Blake", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULHSj7hCn1VnRRDiZQBkjMxJpzAdlNN_vZYuazPPKT2Fh6EamO=s64-c-rp-mo-br100", "rating": 5, "text": "I had an emergency, which required me to get my things into storage rather quickly. Kortney greeted me and got me exactly what I needed as fast as possible. She made an uneasy situation much lighter while being polite, efficient and professional. Highly recommend this storage facility.", "date": "2019-05-31T17:26:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Ashley Blake, thank you for your kind words and this wonderful review!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "45e78ae1-f85c-4b64-a0fc-b5d49ae06693", "author": "Steve Bernie", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx5b8nw3732ck6j3NkSsWkdFxKZNs_fhgusm_jw1aDZQ4bXg=s64-c-rp-mo-br100", "rating": 5, "text": "Great self storage facility! Facility is clean, and has absolutely fair pricing. Bailey was a tremendous help!\nShe was very thorough with explaining the price breakdown and had clear guidance. Thanks again!", "date": "2019-05-29T02:38:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Steve Bernie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "1ac0a2cc-1358-4dc8-930c-1b2e225c0be5", "author": "Richard Oliver", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbJllCRVA1FcnlJF4YexKCK8Jy7Y9xinBfD63MqnCnoaAcK32E=s64-c-rp-mo-br100", "rating": 5, "text": "replaced my lock for me when they spotted that it wasnt what they deem up to the job....free of charge :)", "date": "2019-05-24T16:51:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Richard Oliver, we are glad we could help!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "b6c33c37-8f0e-433f-af3d-4367bd7ba376", "author": "Lynnhaven Moving Co.", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU251d3Pq75yoTf2NSuNbvTv-kOQFCMx5IfH5GNmQa67Xfmg5Vw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-05-23T05:55:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Drew, your 5-star rating of our Birdneck Road location means a lot to us. We appreciate your positive recommendation and we value your business!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [], "sentiment": "positive" }, { "id": "d2308b4c-ef6c-47c1-b9c3-182f01bc5679", "author": "None None", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjPNVujnaFxpDrqipYk3YV2JQWM1475eQ1lRfoRBB9Soo9yw=s64-c-rp-mo-br100", "rating": 5, "text": "Staff: Professional, pleasant, and honest. They didn't try to sell me more space than I needed.\n\nFacility: The office, property and unit are very clean! Fair pricing too!\n\nSetting everything up was simple. Mark(who helped me directly) and the other staff were great!\n\nHighly Recommended!", "date": "2019-05-22T17:25:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Meredith Hartman, thank you for taking the time to leave a review for us at Jack Rabbit Self Storage. We're happy we could meet your expectations!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "8d45246c-208e-4633-82f9-648898b57e88", "author": "Keith Walker", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDwsANYmn_rZ8MUqRpBNfek_I6vZzyq-9u6OV3kzIn9coeSA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Kortney was very accommodating and a pleasure to work with. She informed me that JR was one of the few places that did not have a time bound contract which sold me. They were great about giving me use of the truck and made my move simple. I would definitely use Jack Rabbit again! Thanks Kortney!!!", "date": "2019-05-14T17:32:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Keith Walker, thank you for your kind review; we are happy to pass along your comments to the team here at Jack Rabbit Self Storage!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [], "sentiment": "positive" }, { "id": "611f1225-2431-4c9c-a226-0d5346f5573c", "author": "kaitlin saffran", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKifqwILJ-4xjSrBTCmCs1P3TQOCV0tHNcNyhscVRzfVEAZ-Q=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Not 24 hours", "date": "2019-05-11T12:20:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "access" ], "sentiment": "positive" }, { "id": "ac8a0d4f-b367-461f-ad25-1cbf23411d14", "author": "GLENDA HOPGOOD", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxebTmQ6VRrw5UPAGQWBC-FqsLam_MQ0zunK1TBXFH5nXh3w=s64-c-rp-mo-br100", "rating": 5, "text": "My first two weeks have been great. Kortney and Bob or Bill (can't remember his name) have been kind, friendly, and helpful. I would reccomend this facility. It is also very clean and easy to drive around the lot an I am all the way in the back. Thank you Jack Rabbit peeps!!", "date": "2019-05-07T20:06:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Glenda Hopgood, we're happy you found our staff to be so supportive during your experience here at Jack Rabbit Self Storage.", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "36f67afc-da4b-4118-93ff-f0322e94355c", "author": "Chefinstein 86", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbywn_nt453cSQS4Acw4dCIynxDX4Mzm1tPKUCU8WzSRIZE4V4=s64-c-rp-mo-br100", "rating": 5, "text": "The ladies at jack rabbit have been really realiable, helpful and so friendly. I need to rent a truck and they got me one in a flash. Especially called other locations to see if they had some trucks on hand. Thanks to them it has made things alot better", "date": "2019-04-29T20:04:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Chefinstein 86, we are glad we could help!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "dd99f4b0-2370-4f50-8cac-122b03838f4e", "author": "Nakia Holmes-Randolph", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVplpUqfiRV5FEcmwI5zCVeZV5Z96XwI736rcZhhxypmrcGO_-Z=s64-c-rp-mo-br100", "rating": 5, "text": "Great service and very welcoming. Trison was very helpful in making sure I got everything taking care of! Would definitely recommend this property to others.", "date": "2019-04-28T15:50:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Nakia Holmes-randolph, thank you for your kind words and this wonderful review!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "094fd178-c200-48f3-bce4-a2eee3f27342", "author": "Ruth P B", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzCNSXAIh2X6fQ5yGUIgzESth6Jm5CziwNJSMBIyxv8hbFR3BBVQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Clean! Good deal for your money and truck rental. Very easy online ordering. Trison is a true asset ...friendly and helpful.", "date": "2019-04-25T12:18:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Ruth Barnhardt, we are very happy to have provided you with such a positive experience!", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "dcacad02-5d48-4eb5-96a0-87be9fb3b239", "author": "Stanley stephenson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiQvU_qKaufmK0-MVLjY7VzX21RE1zjOj8ZrUpzq_aPu_OJg=s64-c-rp-mo-br100", "rating": 5, "text": "Kortney was great! Very helpful, making my move very easy. She is the best.", "date": "2019-04-09T18:23:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Stanley Stephenson, we're happy you found our staff to be so supportive during your experience here at Jack Rabbit Self Storage.", "replyDate": "2019-10-06T15:28:37.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "15afdd22-0c70-4f01-9a0e-44661054ee37", "author": "sara sowers", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8-rYU1s8ibxzRxNUHWkDUVCWDvjKy3jgeIkA6Dtr0v2VBkjm3=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Love love love this place amazong service super easy to use and always nice and helpful", "date": "2019-04-06T18:44:36.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your positive review about your recent experience with us!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "864206fc-22f7-457f-a181-cf8856e08027", "author": "H00D EMC", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxQubkZ8cFx23OLBJy_bZEIt04avMuhTyQXgE_VU1SiqsPCsdl=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Extremely helpful and efficient. Clean facilities, easy access. Resonilbly priced. Recieved a ton of help from Kortney.", "date": "2019-04-06T17:43:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi H00d Emc, thank you so much for your positive comments about Jack Rabbit Self Storage!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "cleanliness", "staff", "price", "access" ], "sentiment": "positive" }, { "id": "302393d2-f06f-4312-bef2-b16cfa5bc775", "author": "Gabriel Martinez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTrnTNiuAUmtblC3Nemo0SxEXt-ku-HcmgWs6SRpnTBNAP2GqMvQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I'll definitely use JRSS again, they were seamless with their assistance in getting a good sized clean an pretty inexpensive storage unit. Kourtney was awesome and very helpful. I highly recommend using then.", "date": "2019-04-06T17:15:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Gabriel Martinez, thank you so much for your positive comments about Jack Rabbit Self Storage!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "77b3468e-2c1c-48fd-a911-a29f71554243", "author": "Sandy P.", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8AejuZREyx5PopVn8MLN9oMypDBk79R_SijmEZ1XyqKLq4w=s64-c-rp-mo-br100", "rating": 5, "text": "Great place to store my stuff.", "date": "2019-03-04T13:43:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Sandy P., we're glad to hear you enjoyed your visit.", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "33f14c27-dad0-40e4-9ac3-15e24a0f9797", "author": "James Sierra", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN3zXsUE6q91hOexfIBpLS9yaXMU1RwYd2zCbJ4qPz8GynIA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-02-27T07:25:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi James Thanks for the FIVE STARS. We appreciate your business and for choosing Jack Rabbit. Have a nice day", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "d8273728-fa75-4019-92a4-098de4703dd0", "author": "Scott Cox", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlvqxf-BYuwF59WJxe_H79-RxxD8HtYgTogI08bQKsZCtQ5yLb=s64-c-rp-mo-br100", "rating": 5, "text": "Kortney is great. Very professional and pleasant experience. Definitely recommend Jack Rabbit on Birdneck for your self storage needs.", "date": "2019-01-20T01:04:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Scott, thank you for your 5 star review on Kortney and your pleasant experience at our Birdneck road location!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6afee4e1-f6d4-41e6-9efc-b186cc4da3be", "author": "Austin Phillips", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIweBrnQP0rFBdT3yG9ha4v3PZkM3HkV94sWcMvtENQvI27jQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great Staff! Kortney was extremely helpful and helped me pick the right size unit for my needs. Affordable rates too!", "date": "2019-01-11T21:40:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Austin, thank you for taking the time to leave a five star review of our Birdneck Rd location! We love knowing that Kortney helped you pick the right size to fit your budget!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "4a5475ac-5e1d-49a6-82e6-2ef0f6cc89ef", "author": "Amber Hartman", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX5u3qHzvCJ4sqKHD_wUPe0Z1MlymaaLIX5PeK19hnnYyZTw=s64-c-rp-mo-br100", "rating": 5, "text": "Great service every time I have need anything, Bailey and Kortney have wonderful customer service. It’s right down the street from my place and easy access to my unit that I know is safe. Keep up the great work!", "date": "2018-12-28T15:16:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Amber, thank you for your wonderful 5 star review of our Birdneck team! We appreciate your business!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "access", "security" ], "sentiment": "positive" }, { "id": "0e1db7fd-81ca-4dac-acb5-e8b3ee83c06c", "author": "Christopher Maddox", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWzKOQILufUOjbyNsDozxR6RO6cNx-MSX9niXtYDrQxyVkcA=s64-c-rp-mo-br100", "rating": 5, "text": "This place has a terrific staff that is attentive, helpful, and efficient. Bailey and Kortney were wonderful.Thank you both for your assistance.", "date": "2018-12-20T18:06:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Christopher, thank you for leaving your 5 star review and letting everyone know how great Bailey and Kortney treated you! We appreciate your business!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d2b33a39-ff9d-4b09-8046-5bead49f9233", "author": "Melinda Anderson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfilqfk-WB5EZ-3F0sLDk27qkd0pL_D-skzdjeB0pbu4cBkQ=s64-c-rp-mo-br100", "rating": 5, "text": "We had the best experience! We used this storage place to store my son's belongings after being in the military. Unit was clean and just what we needed. We had a few mishaps with trying to schedule a moving van to move his stuff from this unit to his home. We also lost the key to the lock that we put on the unit. Through it all the employees there, Courtney and Bailey, were awesome! They went above and beyond helping me with this process. I highly recommend this place. Thank you so much Courtney and Bailey!", "date": "2018-12-20T16:00:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Melinda, we are pleased to read about your excellent experience at our Birdneck location with Bailey and Kortney! Thank you for taking the time to leave your five star review! We appreciate your business!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "1b413bef-453b-4e3c-8929-492e54ac3a2e", "author": "Pete Lively", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoLlM3ASVO0Lr0eVwsuo29q35K90DQLyy8STLFwzMNifgLew=s64-c-rp-mo-br100", "rating": 5, "text": "Bailey knows great customer service. Highly recommended.", "date": "2018-12-19T20:45:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Pete, thank you for taking the time to leave a 5 star review of our Birdneck location and the manager, Bailey. We appreciate your business!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "4f24845d-f9ac-45dd-99c2-fcebc7c1e9f0", "author": "Jean Thoroughgood", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9nfKOy8nPJFSHD9YhyCMAW3FjYvqyW0fD4Uf3lY2EHd-AwYRj=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you to Kortney and Bailey. Your kindness, patience, customer service, is beyond measure. You were so very helpful and I appreciate you both. Thanks again knowing understanding your customers needs and working to help in any way you can. You two are special.", "date": "2018-12-14T11:12:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Jean, we are very happy to see your 5 star review of our management team, Bailey and Kortney! Thank you for your kind words. We appreciate your business!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "0343ac90-349c-4057-aebf-61c0b3c9415d", "author": "Daniel Crane", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpd_dFbup6xpNrTfYHDcDj9wyAO7hl5_jZeNwZy4wjW7Dsjw=s64-c-rp-mo-br100", "rating": 5, "text": "They made me feel like I had been a customer for years, on the first day. The unit is clean and very reasonably priced. The staff was super nice and helpful. Their truck was totally free as advertised which helped me immensely. I know my belongings will be safe and secure. When I dropped the truck back Bailey Schmitt, the resident manager for the Birdneck location, was very helpful. She could see how exhausted I was so she got checked in quickly and helped with some of the tasks so I could go home and rest. Also there were no gimmicks. Everything that they advertised was true. It was nice to go to a business for the first time and be met with integrity and character. Ellen Crane", "date": "2018-12-10T15:16:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Ellen (Daniel), thank you for the awesome review! Bailey truly goes above and beyond for her customers. We strive for simple and convenient storage experiences for all our customers. Thank you for choosing Jack Rabbit!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" }, { "id": "b46b5f1c-c924-4b4e-a2e0-7cc7a26be154", "author": "chris seals", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7X5XkDl_w0hlzzyccc7JExiew2j6361H0rtEskM9LGevCyA=s64-c-rp-mo-br100", "rating": 5, "text": "Went to get my things out of storage this weekend and was pleasantly surprised to find everything in great condition. No mold, mildew etc. The staff, Bailey, was extremely helpful, professional and courteous. She helped me checkout in no time flat and went out of her way to help me wrap up a few loose ends. Highly recommend this location!", "date": "2018-12-03T13:55:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Chris We strive for 100% satisfaction, and it is great to hear you had such a positive experience with Bailey and our Birdneck Rd Team. We appreciate your business and thank you for choosing Jack Rabbit. Thanks for the FIVE STARS. Have a great day", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "b73763c3-1b28-4937-9859-cc6577575aa9", "author": "Derrick Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJFXrjZB0fK6VG1XQdd9h5liFGX5sZxVMrukoSyXSeq6VPHg=s64-c-rp-mo-br100", "rating": 5, "text": "The storage units are clean and staff is helpful. Trison is the best, he went out of his way to help me.", "date": "2018-11-26T12:46:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Derrick We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Rd Team. We value your business and thank you for choosing Jack Rabbit. Have a great day", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "939c6ebe-2baa-47e0-863d-5e21f36769d2", "author": "Aaliyah King", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgHZPMj7aDJDgKG8zR_3FOR7dpEGy40PQSmnnxUUi_3bqcAEY=s64-c-rp-mo-br100", "rating": 5, "text": "Bailey was awesome . I really appreciate all of her help. I came in unsure of prices and if i was actually going to Choose Jackrabbit but she assured me this was the best option. She went above and beyond with her customer service ! Thanks a bunch ❤️", "date": "2018-11-20T21:06:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Aaliyah We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Rd Team. We value your business and appreciate you for using Jack Rabbit. Thank you for the five stars. Have a great day", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [ "price", "access" ], "sentiment": "positive" }, { "id": "c83291b1-08b7-4e58-8018-76555d6f4fe0", "author": "Delicia Barber", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXALRN020Kjv3q9yaul-fCx1f1ukis-aTUKNatnZeJrvc_QIXqF=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2018-11-20T14:33:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Delicia Thanks so much for the FIVE STARS. We value your business and thank you for choosing Jack Rabbit !!", "replyDate": "2019-10-06T15:28:40.000Z", "tags": [], "sentiment": "positive" }, { "id": "e3f0c70a-6dae-4545-8a75-f6c10fd7e2ab", "author": "Sheila Burgess", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMdCoBqxCl6Hbi05V7KGIriFBAJfeof6kKQ78Jgwg-7Iratm7fjg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Lovely staff and clean", "date": "2018-10-18T17:30:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Sheila We are so happy to read such a great review regarding your experience with our Birdneck Rd Team. Happy to help. Thank you for the review and for choosing Jack Rabbit. Have a great day", "replyDate": "2019-10-06T15:28:42.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "c8dc3ad8-aa96-4e88-ab8f-76e9de3cbb40", "author": "OFP", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTsDht0to992eE9MXDAnAXlBVM5D6g2LkFCoG98DvCuoQBe4SD=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome staff, awesome service!! Melissa was very helpful!", "date": "2018-10-08T18:58:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Thanks for the rating. We do appreciate your business and thank you for choosing Jack Rabbit. Have a great day", "replyDate": "2019-10-06T15:28:42.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d09409ee-e3fb-4f0d-a0f4-5fdd89582989", "author": "Paula Cox", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXu5BS7DnkvQcf941vbe627i1Yyi5WjXuIMBU0hQg0-FgRjN-On=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The storage unit is nice, secure and the staff seem very nice! It is in a good location with competitive prices.", "date": "2018-10-04T01:43:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Paula Thank you for taking the time to provide feedback regarding your experience with our Birdneck Rd Team. We value your business and thank you for choosing Jack Rabbit. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff", "price", "security" ], "sentiment": "positive" }, { "id": "13d8c9e4-c3c4-4b83-8fb7-a8d832d95896", "author": "Remik ramio", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLU12b69gRgi1wKKMbAf-d5FyBIwqjozv8db5uWdDx-Pyuv2Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I really had good service with Ms. Bailey she helped me what i needed to reopen my account Jack Rabbit is always good choice to store your items especially birdneck one.", "date": "2018-10-02T20:51:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Remik We value your business and appreciate the rating & review. Happy to hear of your experience with our Birdneck Rd Team. Have a wonderful day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "3a686d6d-ca80-480a-8361-13eb198df776", "author": "Rachel Bredthauer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY7R1H39qfq3sG-g67A5ji85-mxRF2G3uMTEhTuHmASUAHJw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Melissa is awesome! Thank you so much for your help!", "date": "2018-09-29T15:31:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Rachel We are so happy to read such a great review about our Birdneck Rd Team. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "bde5a202-25a1-4ae3-9927-24daab38c117", "author": "Daphne Pitt", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUALuNlvQVhvskBaZBX7_oh9C_cVp8nJEvCT0Thi4y0w6-bYMzyrw=s64-c-rp-mo-br100", "rating": 5, "text": "I had a wonderful experience here at Jack Rabbit. Looking forward to continuing business with this company. Melissa has been a pleasure to work with very sweet, respectful in helping out a good customer.", "date": "2018-09-27T15:02:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Daphne We strive for 100% satisfaction, and it is great to hear you had such a positive experience with Melissa and our Birdneck Rd Team. Thank you for the feedback, your continued business and for the rating. Have a wonderful weekend !!", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "e9fcda64-a7ee-4a15-bf62-366529f13546", "author": "Patrick Jarabak", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeuEDnxT62YG1RxlQ9ge21bmmeh0BqI3f2jqjkyPf1q6Th7A=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was very helpful. Happy to be doing business them.", "date": "2018-09-20T20:38:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Patrick So nice to hear about your experience with our Birdneck Rd Team. Thank you for the rating and your business. We appreciate it. Have a great afternoon", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b6f5b09b-fa5e-4d77-beff-d1a24a432931", "author": "G Morrison", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI17rfVgOCEsGHFPg3Zzg-6jOQoTlgAdnHzzSYTnNq9pF_9gw=s64-c-rp-mo-br100", "rating": 5, "text": "This place is great! Melissa was a huge help with getting my storage unit set up. Highly recommended.", "date": "2018-09-17T19:24:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Ben We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Birdneck Rd Team. We value your business and thank you for choosing Jack Rabbit", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "6675877c-2d84-43a5-9f6a-19b9f2b21d9b", "author": "Alysia Jackson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5XdYtNOBIr7WEP3gH5Wn-FmOuGd-JjvqPKpogTmY6c9h-URoO=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa's was marvelous!", "date": "2018-09-15T01:53:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Alysia Thank you for taking the time to review and rate us... We appreciate your business and are happy to hear of your thoughts regarding our Birdneck Road Team. Have a wonderful rest of your week.", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "51f83598-c2c4-41b8-aee6-e6128608adf6", "author": "LA", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcmTdUgzBWqt1OfTrKgWUB12coM4xrDmO1WlrfWLV3buob8VoZ=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks to Bailey for helping me out! Fast service!", "date": "2018-09-11T18:41:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Fantastic. Happy to have helped. Thank you for your business. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "d5d158a9-d057-4280-ab05-e51955bf6d2e", "author": "Carolyn Uzzle", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK26C3ICxJhGTcXNGF7CrLY8E0W2TU4KKnkxRZiEJPHJKh51Q=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa made a very bad situation into a great one. She was very professional, knowledgeable and funny. When I left Jack Rabbit Storage, I forgot all about my earlier situation. Thanks Melissa, you are the best!", "date": "2018-09-08T18:04:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Carolyn Very happy to have helped.It is great to hear about your experience with our Birdneck Road Team. Thanks for your business and the rating. Have a wonderful day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b9be77a2-37a1-49cb-ad8f-1ca2c0553216", "author": "Debbie Hodges", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLgZhgH-VpAPzrfRIY0NNVV5_yr8gcY_AXbbSn4bAhLKj6mGzS=s64-c-rp-mo-br100", "rating": 5, "text": "I have to give Melissa a lot of credit, I needed a unit bigger than the one I had and needed it to be close. She was so wonderful and pleasant. I'm very happy I choose to use Jack Rabbit on Birdneck Road!", "date": "2018-09-06T15:01:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Debbie Very happy to hear of your positive experience with our Birdneck Road Team. Thank you for your business and for the rating. Have a nice day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "95ab8341-2070-4cf6-9fbe-d73e8deee495", "author": "Bob Mickonis", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsTBJ3S-lgV7m18rPfKwKlLdVO-dwrQpREBO5iJyjHJNtJLA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Bailey was awesome, she helped me pick the perfect size unit for my needs. Units are clean and easy to access.", "date": "2018-09-05T00:53:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Bob We appreciate your business and thank you for choosing Jack Rabbit. Thanks for the five stars. Have a great rest of your day.", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "cleanliness", "access" ], "sentiment": "positive" }, { "id": "ebb8fb67-b343-40e3-a172-d940f3d458d8", "author": "suzana atangan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDIQkJHUTYgmIPiOTj0zgCFUHj96-2v6z4PIEPDReZO360IWM=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2018-09-02T18:35:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Suzana We appreciate you business and your taking the time to rate us. Please feel welcome to call and let us know if there is anything we could have done to improve your experience. That number is 757-962-6914. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "9cd36e91-d64e-461d-a6a9-45b292bf053b", "author": "Marychell Belolo", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFtXTpG5lNgPc_QKo7_aIuHQLQ6ZglznWt5UKAnEDYAcoEI0N9=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa is amazing!! Super super helpful", "date": "2018-09-01T18:29:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Marychell We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Road Team ! Thanks for your business and the rating. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "e885ffe9-d998-485f-9fc2-4a97f6878293", "author": "Steph Cooper", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeHKpuF18NyhZ0pcO4VZqvmV7SiDOd_5dKDuFvJqFzyfj8Tg=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was a wonderful customer service representative!!! She was very respectful and helpful with all of our questions and concerns!!! Thanks again for being great!!!💚💚", "date": "2018-09-01T17:39:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Steph We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Road Team. Thanks for the rating and more importantly, your business. Have a nice day.", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "0322014a-168f-4eaf-9eb9-56fbc33c75f5", "author": "David J. W.", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs8jQpASgfsAOzGzWVe-xa1u067bvQ-FSfjQ9J8ogFDnOq9-j7oA=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa is such a pleasure to deal with. The service provided was amazing. Good service, great staff!!", "date": "2018-09-01T14:16:14.000Z", "verifiedTenant": false, "featured": false, "reply": "David We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Road Team. Thanks for the rating and more importantly, your business. Have a nice day.", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "dcac2998-3b22-48fb-836d-801f4bc428d9", "author": "J Runnz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqs9Wjhk4_9-TsbNytE_W6paoEAfQyLrpnUf9Z3sa4L7KYwPcm=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Melissa was very personable, showed great customer service, and answered any questions above and beyond. Definitely recommend Jack Rabbit @Birdneck..", "date": "2018-08-31T03:39:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Jrunnz We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Team !! Thank you for your business. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "409a0055-7bb6-4170-ac4d-9d5d65fb0ccf", "author": "Danielle Harris", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_3gUtlY0aMrrOFG46AF5Un8AapcZcfmQ51t1j4-f6zoRIhfG4=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was great!!! She showed excellent customer service skills, and shared knowledge of the company. Great job!", "date": "2018-08-30T19:09:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Faye We strive for 100% satisfaction, and it is great to hear you had such a positive experience at Jack Rabbit Self Storage - Birdneck. We appreciate you", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [], "sentiment": "positive" }, { "id": "754ad8b8-cf78-4f77-9899-281ac00a8244", "author": "Justin Thompson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmeHPsfjp3zFa3hkFeT12T_x9jEA5NF4vdFMKcLG6Yl1TUiA=s64-c-rp-mo-br100", "rating": 5, "text": "Trison was very helpful at giving me the information I needed for the different types of units. I will be sure to recommend this location.", "date": "2018-08-26T14:25:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Justin Thank you for your kind words and this wonderful review regarding our Birdneck Road Team. We appreciate your business and thank you for choosing Jack Rabbit. Have a great day", "replyDate": "2018-10-06T15:28:42.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8805bc90-2b27-483e-bac4-3bb56f70a48c", "author": "Paige Fitzpatrick", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZNZ0qSV9xLow1-5U5I3SSvCcK21cfd6DO_WZeRrRYZjqV5w=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was very sweet and quick to help. I was set up with a unit within ten minutes.", "date": "2018-08-23T23:28:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Paige We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Road Team. Thank you for your business and the five stars. Have a great day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "445b638b-d884-4527-81e9-43547fe3665a", "author": "Keisha Mathew", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpnopV5o6UeB6eErYQb573OfO2qngcrI7ItXgTlPT_MtJg=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa made the moving in process very easy. She was very polite. And the storage units are clean & affordable. So they get 5 stars from me.\nNow I'm moving out of the storage & Melissa has made this process so easy!!! I would recommend any & every one to come here!!!!", "date": "2018-08-18T14:01:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Keisha We appreciate the review and the 5 stars. Thank you for oyur business. Happy to hear our Birdneck Team provided great customer service. Have a nice day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "48f08253-278d-4776-b9ca-d521c08502f0", "author": "Betty Thompson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfe-mZFWR2XW6iOo9Nn09DvhvJQBPms-xgkMSfgBn55Zxz-A=s64-c-rp-mo-br100", "rating": 5, "text": "We recently stopped in to get directions as we are from out of town and couldn’t find the aquarium. The girl at the front desk was so sweet and friendly she made sure we knew how to get to our destination. Thanks again for taking time out of your day to help point us in the right direction.", "date": "2018-08-14T19:20:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Betty Thanks for taking the time to provide a review for our Birdneck Rd Crew. Very happy to be of service. Thanks for the 5 stars.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "46f29c06-085f-482d-89dc-7716fcae130a", "author": "Lisa Weeden", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKJjo34--xXAV5tnias6tv2yOvUlu8bt3gC7d6TvxdJAf-yrt3=s64-c-rp-mo-br100", "rating": 5, "text": "I was pleased by the way they were able to accommodate me in a short period of time . From the rental of the truck to the suggestions of the type of unit I needed. Melissa worked very closely with me to make sure everything went as planned and I really appreciated\nthat. Keep up the good work!\nThanks again -Lisa", "date": "2018-08-12T00:11:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Lisa Thank you for your feedback. Top notch satisfaction is very important and it is outstanding to hear you had such an awesome experience with our Jack Rabbit Birdneck Rd Crew. We appreciate your business and thank you for the five stars. Have a wonderful rest of your day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "access" ], "sentiment": "positive" }, { "id": "96045ceb-a962-4b05-978e-cdaf864cfe78", "author": "Maurice Williams", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJLqn00qlpAW7pvKjw1dij9YuE_kn-asdma3p2E_dUaXoymn8e5Q=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "When I went there I believe the young man name was Markus he was so helpful and answered all my questions when I’m ready to move this is where I’m putting my extra things, I don’t write reviews but this is one I had to write,", "date": "2018-08-11T20:46:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Maurice Thank you for your feedback. Top notch satisfaction is very important and it is outstanding to hear you had such an awesome experience with our Jack Rabbit Birdneck Rd Crew. We appreciate your future business and thank you for the five stars. Have a wonderful rest of your day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9aa57f1d-8826-41e3-b6ea-9b719f72a30e", "author": "Winfield", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaBb7AdLD8bnhHO0TMeI3J5vcfhQr9dtrTg-trnRt07-fsig=s64-c-rp-mo-br100", "rating": 5, "text": "Trison was very helpful when I went to increase my storage size. For only a month on the job he was excellent; he showed me multiple units, and made notes of everything I asked about that he wasn't able to answer. The light bulb was out in the unit I liked, so he immediately changed it. Melissa, the manager, called the following Monday to follow up. She was very courteous and gave me the information I needed. She gave me a discount for the first month even though I was an existing customer and promptly called me back when I needed information. Great customer service!", "date": "2018-07-31T15:07:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Winfield We strive for 100% satisfaction, and it is great to see you had such a positive experience at our Birdneck Road location. Thanks for your business. Have a nice day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a4e697c9-5da6-4b2a-b26c-bef1fa35d425", "author": "Christopher Fulp", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFuDdMhxZw_vIu-Ym5uoasqJSn_VZ0Gb2DoSER8oFxYb3nDA=s64-c-rp-mo-br100", "rating": 5, "text": "I've never needed a storage unit before. Melissa was really helpful and informative. I was in and out in 15 minutes with a unit.", "date": "2018-07-29T17:10:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Christopher We are so happy to hear such a great review about your experience with our Birdneck Rd Team. We do appreciate your business and thank you for the five stars. Have a great day.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "6417449d-2787-47b8-ae9d-a7141028502f", "author": "Donald Deibler", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY3uZ_q7NjDXhd9pMp9DTaWlgVgUUTgD-cKSCdA4s3D9T8IA=s64-c-rp-mo-br100", "rating": 5, "text": "I needed storage between moves from one house to another, Melissa was extremely helpful in assisting me to figure out what size unit would fit my needs best. It was pouring down rain when I showed up, but Melissa had no issues with taking me to see the unit I had picked. The facility is very clean and convenient. I cannot say enough about how helpful Melissa was and still is. She is very helpful, friendly and has been very upbeat personality. Melissa is pure joy to work with.", "date": "2018-07-28T14:25:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Donald We are so happy to hear such a great review about your experience with our Birdneck Rd Team. We do appreciate your business and thank you for the five stars. Have a great day.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "a4ca0402-8fbf-4c45-a5ce-61d5d60283ea", "author": "John Wilson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGenJMpzrGZMCB-E8MCHsWsIKX1XmRN2IGar8ZEVhZv89Iyg=s64-c-rp-mo-br100", "rating": 5, "text": "I came in and they had awesome customer service! I was looking for a unit and not only did I receive a lot of helpful information and help but I also was provided a cold refreshment on a hot day. The guard that helped me was Trison and I must say there needs to be more people like him!", "date": "2018-07-27T23:42:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi John We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Jack Rabbit Birdneck Team. We appreciate your business. Thank you for the five stars. Have a great day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "909dacc2-f8fe-46b7-8991-01329f7ecebe", "author": "Dan Thomas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7Cxog5XCcaFrx8gVnySJ5YV8dKj44q6M0CwqB9SWWzcHTBw=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience and service! I've used alot of self storage places moving around often and Jack Rabbit is by far this best!", "date": "2018-07-27T16:07:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Dan We strive for 100% satisfaction, and it is great to hear you had such a positive experience at Jack Rabbit Birdneck. We appreciate your business. Thank you for the five stars. Have a great day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "f10a11ac-bae5-4dec-b7a1-020032b1e66c", "author": "David Lehner", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwTK-eAaziPnK4FlVHqLs9VNRs0OiVzNrh0DLXi7_1L2fUGgB4=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was a charm. Always fast a curtius.", "date": "2018-07-26T17:23:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi David Happy to hear of your experience. We appreciate the business and the five stars. Have a nice day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "e1d82dc7-0bfe-477f-8eb2-79bbc6f62185", "author": "Avia C", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYPN1DZzUY9RKwwD4ttTZwU9XFBRCr72fxz_0SISf379NP6s2JQw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Storing my belongings was an easy process with the Birdneck crew. It is nearly impossible to get a late fee, staff always called to remind me prior to the fee being assessed. Marcus was very friendly and assisted me on the paperwork to move out. Thanks Jack Rabbit Crew!", "date": "2018-07-25T23:44:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Avi We strive for 100% satisfaction, and it is great to hear you had such a positive experience at Jack Rabbit Birdneck. We appreciate your business. Thank you for the five stars. Keep us in mind for any future storage needs you may have. Thanks for being a loyal customer. Have a great day", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "811814f3-8c05-4e85-bdca-ae6063fe4cbb", "author": "E C", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIil0lW8b1pKuNw93PuZvPK9kNlUzjFY3GFm_r-c1wxp-cLOBXhQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-07-23T21:25:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello E Cummings Thank you for the rating. We do appreciate your business. Thanks for choosing Jack Rabbit Birdneck !", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "b04a18a1-1097-4e64-8707-4ca7a271a272", "author": "Bengie Bryant", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC3RicuCPmVAwsAcy38jQ-av9A16JqsgvqEoIG1UnArgzMHQ=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa at Jack Rabbit storage was so awesome! She was very polite, knowledgeable and friendly.", "date": "2018-07-23T13:18:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Bengie Thanks for the feedback regarding our Birdneck Crew. Thank you for the rating and for choosing Jack Rabbit.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7db8904e-5730-48b5-b4a2-f3553a725c45", "author": "Bryce Mcnally", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQwm4u4UZJM2pUmPSfmjnofIfVfFopqkIV2Taw3W1yJD6vBGqc7g=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was very helpful and personable.", "date": "2018-07-20T20:05:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Bryce We appreciate taking the time to provide feedback. Happy to hear of your experience. Have a nice day and thanks for choosing Jack Rabbit.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "37ef2538-1417-494a-9a64-38b33be7032b", "author": "Tim Rollins", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3zFgozLAuHnbR1MyT0WzpR6gN6CX6Tor6VS8mUiRq4j5NjAU=s64-c-rp-mo-br100", "rating": 5, "text": "Have been a customer at the Jack rabbit on Birdneck Road in Virginia Beach for many years. Went in today because I needed more space the office has change staff since last time I was in and I don’t think I’ve ever been treated any better anywhere then Melissa treated me today. She has customer Service down to a science she is a true people person and absolute asset to that location. I will be a customer for a long time there .Thanks again Melissa", "date": "2018-07-20T19:10:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Tim Thank you for your feedback. We strive for over the top satisfaction and it is fantastic to hear you had such a positive experience with our Jack Rabbit Birdneck Rd Crew. We appreciate your business. Thank you for the five stars. Have a great rest of your week.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ce32fc72-3918-422a-ae48-a701c99278c2", "author": "Steve Ose", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPD5hu2L4ml5rGPTWx3r5sw8XAJ6rApka9_MPuUEARjlVyDAhx=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2018-07-20T04:16:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Steve Please let us know if there is anything we could have done to improve your experience with our Jack Rabbit Birdneck location. We appreciate oyur business. If you would like, you can call our customer service line at 757-962-6914", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "1e77970e-06c2-41eb-89a5-23c0f85aeb55", "author": "Jimmy Rios", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtHc_i_llyeUVe4O5WS5x4GYjWAPB0Y7SfnPO2cn612uQORg=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome experience she give us multiple options , walk to every unit whit us and find some shade since it was super hot definitely recommend going ro this plase really good customer service by Melissa", "date": "2018-07-19T14:21:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Jimmy Thank you for your feedback. We strive for over the top satisfaction and it is fantastic to hear you had such a positive experience with our Jack Rabbit Birdneck Rd Crew. We appreciate your business. Thank you for the five stars. Have a great rest of your week.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "ec16706e-49a8-4995-baee-da50d25aa9b1", "author": "Stephen Sutherland", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLdFIZ2LNGV1ajTXlp3jqa5BrRTcM5jPz6-vR_BtAYZ6__oA=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was super helpful and efficient in getting me what I needed for storage. If I need to use jack rabbit in the future I hope she can help me again. :)", "date": "2018-07-19T14:18:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Stephen We appreciate taking the time to provide feedback. Happy to hear of your experience. Have a nice day and thanks for choosing Jack Rabbit.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "50a7f8d2-ac5d-48cb-90a2-eedc38a09260", "author": "F L", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCitM_P2iXywo4sgmQ7LfkaLmeOW0SrGKsMDS2Hcwq8mngLi_67Q=s64-c-rp-mo-br100", "rating": 5, "text": "This Jack Rabbit is amazing!!! Melissa has great customer service. She is a fun person to do business with!!! I recommend this Jack Rabbit", "date": "2018-07-18T20:37:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Fenishia We appreciate taking the time to provide feedback. Happy to hear of your experience. Have a nice day and thanks for choosing Jack Rabbit.", "replyDate": "2018-10-06T15:28:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "b400f964-546a-4d4e-bc47-4f8510722f6b", "author": "O'Brien Digital", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYy6DDEin69mYGuJpDpystlY9gWYUqspPG3-pcyvZx--hCfw=s64-c-rp-mo-br100", "rating": 5, "text": "Bailey was super helpful, and getting my storage space took less than 5 minutes! Highly recommend doing the rental process online prior to your visit -- saves so much time and the site is very user-friendly.", "date": "2018-07-14T15:20:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Georgia Thank you for your feedback. We strive for over the top satisfaction and it is fantastic to hear you had such a positive experience with our Jack Rabbit Birdneck Rd Crew. We appreciate your business and thank you for the five stars. Have a great rest of your week", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f1dbb64e-db98-41f2-a35e-896854b6a28e", "author": "Jorge Cardenas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNsaB5xfPd2qZK4Bm3CQmXkDlniPl2lhbahTKyGNSEzSWOcQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Bailey is awesome!\nShe has the most amazing customer service ever!\nI walked to the storage place without really knowing anything and she explained and helped me with every single step.\nThe Jack Rabbit Storage is clean and convenient with easy access and unbeatable prices.\n***THANK YOU VERY MUCH BAILEY***", "date": "2018-07-12T13:48:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Jorge Thank you for your feedback. We strive for over the top satisfaction and it is fantastic to hear you had such a positive experience with our Jack Rabbit Birdneck Rd Crew. We appreciate your business and thank you for the five stars. Have a great rest of your week", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "cleanliness", "price", "access" ], "sentiment": "positive" }, { "id": "00f03628-b1af-441d-b10d-60e8786cf353", "author": "Naomi Esau", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI12sx7nl9byrHeEc-xzJpOqm60y2JxKPH6Vu9eluMz7Ns4ag=s64-c-rp-mo-br100", "rating": 5, "text": "I'm consolidating items from my garage and two other units into one large unit. Melissa was extremely helpful in advising me as to what larger unit, costs, etc. would be best for me. Melissa and Bailey worked very hard to ensure that my move tomorrow will be an easy transition. Professional, knowledgeable, and courteous service was greatly appreciated with all that I have going on.", "date": "2018-07-10T15:50:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Naomi Thank you for your feedback Deborah. Top notch satisfaction is very important and it is fantastic to hear you had such an outstanding experience with our Jack Rabbit Birdneck Team. We appreciate your business and thank you for the five stars. Have a wonderful rest of your day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff", "price", "access" ], "sentiment": "positive" }, { "id": "7ed763f8-81ad-4c61-a04b-be9e0f5ebddf", "author": "Dan Dell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI-UzmIY-ASG3B2u4rzBA0XaOgRmqq9PdEvxthWsYieEh-3w=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was wonderful. Very helpful and made a stressful day a lot easier.", "date": "2018-07-09T21:52:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Dan Thank you for your feedback. It is fantastic to hear you had such a positive experience with our Jack Rabbit Birdneck Team. We appreciate your business and thank you for the five stars. Have a great rest of your week", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "50566ff8-b28c-4cb1-bc4a-4bf20cc62c9a", "author": "Samantha Lines", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUD9Y0hRad50QAzrzlHfXgUL6Ek4YPnXbQWcRqFIJr7ZtJtQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Melissa was really helpful at Jack Rabbit! She helped us pick the best size unit for what we needed to store, and we loved using the moving truck for an easier move. Melissa even called to remind us to take the lock off of our unit after we moved everything out to make sure they could clean it and not charge us for another month there. Great service!", "date": "2018-06-30T16:48:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Samantha We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Rd Team ! We appreciate your feedback, the five stars and most of all your business. Have a great day.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "069dfee9-97a3-4cd1-a724-6c791ffc9759", "author": "Melody Morrison", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrfkndVkfCG6Ya5RHb6Z7iVrA-YfVPV9HJiXETxiwK1I1u3w=s64-c-rp-mo-br100", "rating": 5, "text": "Had the pleasure of working with Melissa on Saturday. She was full of laughter and it was definitely contagious 😊 she even brought my family & I popsicles and water while we were moving!", "date": "2018-06-26T20:37:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Melody We strive for 100% satisfaction, and it is great to hear you had such a positive experience with Melissa. Laughter is great !! We appreciate your business and the rating. Have a nice day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "72dfc15a-5c1a-48d1-ab3a-52c00b5e80ab", "author": "Angelo Brown", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ2Bl9WKSVbLnfBhhRQBBconoO3k6Z8LfGb2jXPUEVI7B03g=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Melissa was sooo awseome and polite and really quick was in and out!! She made my day better nd offered refreshments because I was nauseous!!", "date": "2018-06-26T14:34:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Angelo Thank you for the feedback and the 5 stars. We appreciate your business. Have a great day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9c835b41-7d71-4f1c-b178-0da33529b58a", "author": "Camille Wall", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8FXtrmJ_Uqo8QXIIml_Zdh-3m3pcYfI1s2mS6xB27ANk1NQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I just wanted to say how incredibly impressed I was with working with Melissa. She went above and beyond today to help me and even went back inside after clocking out to help me again. I can’t thank her enough outside of this review to let her know how much her kindness and hospitality meant to my family and I. I highly recommend this location and of course Melissa to anyone, it’s not everyday you come across a place of business where the employees go above and beyond the way Melissa did today!", "date": "2018-06-23T22:37:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Camille We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Birdneck Rd Team !! We appreciate your business. Have a great day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "bef74be4-4de1-4e28-8cdc-ef82ee32f242", "author": "Mary Griffiths", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvK65i6AQcSb8BrNpg64OaUwjTzw_9gt0t3TwlYNj6-DmC_9U=s64-c-rp-mo-br100", "rating": 5, "text": "Inquired about storage, even though I didn't end up needing a unit, Melissa's personality and care guaranteed my business in the future. Thank you!!", "date": "2018-06-22T19:37:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Mary Thank you for the wonderful feedback. We appreciate you choosing Jack Rabbit for your future storage needs. Have a great day.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "9276c1a8-2c95-48e8-9c34-b7866d6e7495", "author": "Stephanie Rodriguez", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVly9xn5BTR68AGqxq7Z4l4qEOeh-NwV2JBc0mMxdt6-wbCAuxd=s64-c-rp-mo-br100", "rating": 5, "text": "Melissa was very helpful with my visit, I recommend this location. Very friendly staff", "date": "2018-06-18T19:59:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Stephanie We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jack Rabbit Self Storage.Thank you for your feedback. Have a great day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "709c2009-2a5f-44e1-978c-de15686678e3", "author": "Patrick Loud", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIAcJb8opP4YH8UfBHWOQ2SkqYe_ZuhcK8D1jL9MRCJO6Mqxs=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Marcus was very helpful by making my experience hassle free and being very friendly while doing so. Thanks Marcus!", "date": "2018-06-17T21:09:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Patrick We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Birdneck Rd Team. We appreciate your business.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "c127b169-ae7e-4c68-9680-073239b6fd88", "author": "gab bookhouse", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEYpbGDG_MCqF1erGgkBPusCAw_rSSAk_JGwtQIa6bBt1ZMg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-06-14T00:18:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your business and the five stars. We appreciate it. Have a nice day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "61164321-0b67-4247-89fa-d04e0332a033", "author": "Whitman Sterling", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeV0bJZRsWNsRJMjhu1zxwC3Q3heRsydmQ9u9HcEIId3QATg=s64-c-rp-mo-br100", "rating": 5, "text": "Clean facility. Fair rates. Bailey was exceptionally helpful. I’d recommend for storage needs.", "date": "2018-06-08T17:32:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Whitman Thank you so much for your positive comments about Jack Rabbit Birdneck Rd. Happy to have helped and really appreciate your business. Have a great day.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "87a8c59b-43af-4d73-adef-e9f043206b6c", "author": "chris pickett", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9NZ6sOXkHUg4GmVylfiP8ZDMtww0M0C5cQsGsf7j3H7cWsg=s64-c-rp-mo-br100", "rating": 5, "text": "Went into the jack rabbit to get some info. I was referred and I only wanted to store my furniture for a couple of weeks. The staff was AMAZING. Pam told me she was new but you definitely couldn’t tell with how much she knew and how patient she was with all my questions. Ms Bailey was there as well. She went above and beyond for me. Seriously, Bailey is the best!!!! And saying that is a understatement. Thank you for everything today ladies.", "date": "2018-06-07T20:17:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Chris Thank you for your feedback. Top notch satisfaction is very important and it is outstanding to hear you had such an awesome experience with our Jack Rabbit Birdneck Rd Team. We appreciate your business and thank you for the five stars. Have a wonderful rest of your day.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "73b3e918-5641-4cd0-9d93-603fcf50baf7", "author": "Katherine Simpson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQxXgpoAp4lMzkKnj4xmO6ekpO2BEOeNjAL5hz6dP2TqBmrsrP=s64-c-rp-mo-br100", "rating": 5, "text": "Jack Rabbit storage is great! Today, I spoke to Bailey on the phone and she helped me navigate the website. She also answered several questions that I had about storage units. She was engaging and polite; very helpful in meeting all of my moving/storage needs. I wouldn't go anywhere else. Thanks Bailey!", "date": "2018-05-28T14:25:42.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Katherine We strive for 100% satisfaction, and it is great to hear that you had such a positive experience with our team at the Birdneck Rd location. We appreciate your feedback and your business. Have a wonderful day.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "930257c2-4ab0-47c0-9e77-c7b5776e2ce1", "author": "Russell Culbertson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5o__y8guYHFEweBCwzG-sM_HmfcTs4YiaMF1xs4uKPaGy_HU=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "This place has been a life saver for me.... clean, courtesy, and very well kept. The staff, Ms.Bailey, was very helpful and help with my assistance of information.", "date": "2018-05-26T17:04:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Russell We are so happy to hear such a great review about our Birdneck Rd Team! We appreciate your business and for the feedback. Have a great day.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "34ba536c-8c9d-499f-a56c-125701276b72", "author": "Rami Yoakum", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWVrtPyZSl8qo2UdKQKcQWaee-L7B5ecBn5VHJ777nNYSfxIo=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Bailey was super nice, friendly and helpful!", "date": "2018-05-22T21:03:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Rami We appreciate your positive review about the recent experience with our Birdneck Rd Team ! Thank You. Have a great day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "38c8fd36-b00e-4c5b-b57d-2d43f7d1c9d4", "author": "Ryan McKenney", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVonR0FVngtDQK1YIU84OiDbpkzNE8Uv9OrHoqxWe01dSx_FVjf=s64-c-rp-mo-br100", "rating": 5, "text": "We loved our experience at Jack Rabbit! Bailey gave us great service and we highly recommend this company! Truck is free with unit, which was a great bonus! Thank you Bailey and Jack Rabbit!", "date": "2018-05-22T18:27:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Ryan We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our Birdneck Rd Team !! We appreciate your feedback and your business. Have a great day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "58a2f6b1-a302-477d-97b9-2ef9954885c2", "author": "Sara B", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFaWD4Q4-s1EHMkuwoWSuF3_uGV9tYHqqtVoNv5So6S50g8cK3hw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-05-14T12:31:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Sara Thank you for your feedback and the five stars. We appreciate your business and are happy to see your experience was great. Have a wonderful day", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "7a52cc0e-02e7-42ec-91d4-ec7c69446e08", "author": "William Miller", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhaWEVBjYMrf14rjhRsooLGlGZs6uWt-FNopBfe6GMuQzLjA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2018-05-01T22:25:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello William We appreciate you taking the time to give us feedback regarding your experience. Thank you for your business and the five star rating. Have a great day and thank you for choosing Jack Rabbit.", "replyDate": "2018-10-06T15:28:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "bbfaa4cc-d5b4-4491-ad21-1ae99b0f07b0", "author": "Surrown Sound", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVW7BHiHU9UrTfIAZUo7bYgskNPABytAZTBZ3gOjjwmfw9SnUo8=s64-c-rp-mo-br100", "rating": 5, "text": "Today I visited this location and had a delightful experience with Bailey. She was very friendly, prompt, and did a great job getting me in and out the door. I would highly recommend this location for storage purposes to anyone in the area. They do a great job communicating and have affordable rates. A+ service!", "date": "2018-05-01T19:18:30.000Z", "verifiedTenant": false, "featured": false, "reply": "We are so happy to read such a great review about our Birdneck Road Team! Thank you for taking the time to rate us. We appreciate your business. Thanks for choosing Jack Rabbit", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "88576e37-b32e-4782-bd00-20a944c90279", "author": "c murchant", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKlTU7pL4V1N5PydUTC_doaBqhRu4q7XOhiQosUtO3eCSGFy1W=s64-c-rp-mo-br100", "rating": 5, "text": "I was extremely impressed by Bailey at this location, not only was she knowledgeable and accommodating, she went above and beyond my expectations when I visited this place of business. Excellent customer and a secure environment. I would definitely recommend that you patronize this storage facility. Thank you Bailey for exuding excellence in your position at Jack Rabbit.", "date": "2018-04-20T01:20:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi C.A. We are so happy to read such a great review about our staff and your experience at our Birdneck location! We appreciate your business and thank you for your five stars.", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "653b9381-6a65-4a4b-9c17-c57c855a2551", "author": "Kenneth Motley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4bzLvm-eHJBT0J0-sARlroojD9He3eRE-D1pcR0pO8_HmJA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Nice facility, bailey at the front desk helped me out. Got me a great deal, and the storage just right for my needs.", "date": "2018-04-16T20:35:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Kenneth We strive for 100% satisfaction, and it is great to hear you had such a positive experience with our team at the Birdneck Road Location. Thank you for your business and feedback. We appreciate that", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "2888dda6-b6cd-424d-8268-5833648213cf", "author": "April Murphy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI08lap7W3TWCaB1rXbpPnSd4ekHQhdPmCKrXxKYW5OfflsrA=s64-c-rp-mo-br100", "rating": 5, "text": "Bailey was wondering in helping me select a storage unit, quickly and at the best rate I was able to find!! Facility was clean and easy to access. Highly recommend!", "date": "2018-04-16T18:34:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi April, Thank you so much for your positive comments about our Birdneck Location. We appreciate your business and the feedback", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "cleanliness", "price", "access" ], "sentiment": "positive" }, { "id": "14ec48ac-e07b-44ff-83c0-e338753ccc15", "author": "Elijah Scutchings", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkVR1Fo34UJizzaChUs3t9lnwBEU1ulaeTuFhzH4dmZxx3Og=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "A Little Pricey But Good Service And Units", "date": "2018-04-15T22:08:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your feedback. We appreciate your business.", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "b61c4889-2590-49d3-a3ef-cf2769f90982", "author": "Sandy “Sandy” Gearhart", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0soRUFYxGq2Iq8ePaOetpp6GmK99p1qKrExCao3SCDX3WWcf7tw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2018-04-14T18:11:48.000Z", "verifiedTenant": false, "featured": false, "reply": "THANKS !!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "3c11de43-ab2d-4158-9c12-cf8b6d107a7c", "author": "Sharnet Mcbean", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDMT7IO8CyLGTK3rZ-w6Mahks9MLH7V4nZfl5LnvVRDEaN1K_Z=s64-c-rp-mo-br100", "rating": 5, "text": "Miss Bailey exhibits excellent customer service skills , Great job !!!", "date": "2018-04-14T15:10:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Sharnet, We are very happy to have provided you with such a positive experience! We appreciate your business and thank you for the great review. Have a nice day", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "8f49fd87-8582-4d36-baa0-1f1cb7280970", "author": "Kristen Morrison", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkTtNxrAtmAaA3cpSD5UZ-Jo9pZs5l3vJffeHj6Xiy5cbsymMT=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great price", "date": "2018-03-23T02:30:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to provide feedback regarding our Birdneck Road Location. We hope you have a great day! Thank you for your business", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "9b1e9b3b-5fa3-440a-a559-e85278fdab08", "author": "Tatiana Scott", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6ehUNc8a4BfGA-ulkqUux0I6uXW-DEvT5m8JNICRVNiDcUA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-02-28T19:01:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Tatiana, thanks for the 5-star rating of our Birdneck Road location! We appreciate your business and we value you as a satisfied Jack Rabbit customer!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "2997f5f0-cfa8-45de-ab61-d4c2562184c9", "author": "Bess Avery", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUUpDAikM3W9sXnRrqbge3Ov47FJZfxVPmc7i5CC0OQtB8US8=s64-c-rp-mo-br100", "rating": 5, "text": "Mike, Eddie, and Beth were so very helpful getting us moved into a better unit. VERY COURTEOUS AND HELPFUL, We highly recommend this facility, Unit J554!", "date": "2018-02-09T19:39:28.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Bess We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Birdneck Road Location. Our staff are eager to help and accommodate our customers to the best of their ability. Vary happy to have helped and please keep us in mind with any future storage needs. Have a wonderful day !!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a9fd9f3a-229d-4a98-8403-03024a23e8d7", "author": "Larry Morris", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKACRNykF-nj6RfEn50pajE3nbZfOKvwB1SEQ38B5QrVAHbFA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Good people nice storage unit", "date": "2017-12-14T22:30:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Larry, we appreciate your nice review of our managers at our Birdneck Road location. All our staff are dedicated to providing the very best in customer service and love helping all their customers have a positive rental experience. We value you as a satisfied Jack Rabbit customer!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "b777af63-992d-4b8c-b44b-541fc66070f9", "author": "Wanda Lavender", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGa2K93k4NNxpZYRfYBEtCaevgdF2b5nTD2vdIJQSXpkCLTuVb=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Went in after normal hours and was able to get a unit with a monthly special of first month free. Awesome", "date": "2017-11-27T22:10:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Wanda, we're very happy to have provided you with such a positive rental experience at our Birdneck Road location! We're glad you chose Jack Rabbit for your storage needs. Please feel free to let any of our staff know if there is anything more we can do for you while you are storing with us.", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "access" ], "sentiment": "positive" }, { "id": "f58f937c-6821-4f1a-a21f-de82819e59d7", "author": "ronin warrior4265", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmUuKT6BCIsCIQybQ7PPBh-dN0taPfAz78VjHHMO1HugtIHTSo=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Very secure storage", "date": "2017-11-24T19:10:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind review, and we're happy to pass it along to our Birdneck Road Jack Rabbit team. We're glad you feel your belongings are safe with us.........some of the extra security measures Jack Rabbit provides are surveillance cameras, on-site resident managers and security guards after regular business hours. Thanks for choosing Jack Rabbit!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "4b3961ee-f52f-47d8-b412-7e4b287a9969", "author": "David Yanniello", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuiqh3H-i_2r8YrtKOjkqNI0eZWhNzrzvxio2mQKS_ISrPaEti=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2017-11-09T15:20:57.000Z", "verifiedTenant": false, "featured": false, "reply": "David, thanks so much for taking the time to rate our Birdneck Road location. We appreciate your business and value you as a satisfied customer. Thanks for choosing Jack Rabbit for your storage needs!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "728221f5-b964-4ceb-a2be-143fd23ce03e", "author": "David bentley", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_9znV0u2gHwBa4JYo16dSwkTrklhuHa3_OrAs8C9sp9DWWVc=s64-c-rp-mo-br100", "rating": 5, "text": "Went to get a storage unit and was helped completely by Gabrielle. Quick and painless. I will tell all my friends", "date": "2017-11-01T20:37:40.000Z", "verifiedTenant": false, "featured": false, "reply": "David, we're glad Gabrielle was able to help you have a positive rental experience at our Birdneck Road location. We are thrilled that you rated your experience with 5 stars! Thanks so much for your recommendation.......we're glad to have earned it!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "39a5363d-55ca-4141-ab6e-f019aa387476", "author": "Al Richards", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_oLEEjQM2ANK1JOqRKJ6GdlYbAr-XmSBDnLtqxOcXYFE9cQ=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda and Kennedy have been a great help to me over the past 12 years since I've had a unit at whack rabbit they are always helpful and attentive and our great people. if you need a storage unit they're the ones to see.", "date": "2017-10-26T16:25:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Al, for the wonderful review of our Birdneck Road location. Brenda and Kennedy are both very valuable assets to our Jack Rabbit management team, and they excel at helping all of their customers. We will make sure they hear of your nice comments. Thanks for choosing Jack Rabbit and for your great recommendation!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "72210aa9-2ffc-499d-89a1-3e1cae4a9107", "author": "Evelyn Kelly", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1t6NNzhha_Ln7f3R9b8kVyuXrRQBP_ssz3s2metW_lvG7vQ=s64-c-rp-mo-br100", "rating": 5, "text": "I needed a storage unit for a few months ... Stopped by and met Brenda and Kennedy, managers. They were very welcoming answering all my questions. The facility is very clean and well maintained. The 24 hour staff was always around and could assist with any need I had. I recommend the Birdneck Jack Rabbit! Thanks, Brenda and Kennedy!", "date": "2017-10-23T00:59:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Evelyn, thank you for your nice review about our Birdneck Road location and our managers, Brenda and Kennedy! We strive for 100% satisfaction, and it is great to see you had such a positive experience at our Birdneck Road location. We value your business and we hope you will store your belongings with us for may years to come! Thanks for your recommendation!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "29cacda5-6468-493f-8a3b-72a9cd7ffb89", "author": "Cheyenne Flynn", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQts1x7_OOky9fgJXLitWa_ynHFSmoIU-uEmq2JZ9WkjDt53px=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Brenda is awesome she help me and my husband with everything we needed", "date": "2017-10-21T05:15:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Cheyenne, thanks so much for leaving the wonderful comment about Brenda, our Birdneck Road manager. We love that you rated your experience with 5 stars! We're happy that Brenda was able to answer all your questions and provide you with a positive rental experience. Thanks so much for choosing Jack Rabbit for your storage needs!", "replyDate": "2018-10-06T15:28:48.000Z", "tags": [], "sentiment": "positive" }, { "id": "34807413-5a7c-46fe-b3a2-d4103f282203", "author": "Amie Harrell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQTEli4YB0z19UlbCyY6RLmMog92Te8P-3AENR25s4rbqSNqA49g=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda is fabulous! She was efficient, professional, and very friendly. I am very happy with my experience and am confident I made the right choice in storage rental companies.", "date": "2017-10-02T19:02:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Amie, we appreciate your wonderful comments and the 5-star rating about Brenda, our property manager at Birdneck Road. She enjoys providing exceptional customer care and loves receiving positive feedback from her customers that she is doing a great job. We will make sure Brenda knows about your nice review. Thanks for choosing Jack Rabbit for your storage needs!", "replyDate": "2017-10-06T15:28:48.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "44641476-fa14-4c62-ac29-8b10c552d150", "author": "Stephen Woodson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6WekL6hRoZZ34yGn9kOlaqGXvek4kMuVU0pC3RAkNRqhOqXSplg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Glad to have chosen this storage location. It seems like it might be a bit more expensive than other places, but well worth it for cleanliness, organization, ease of access, and especially customer service. I want to give a special shout-out to Ted Logue the security guard, and Lee (sp?) for phone customer service. Both have been very helpful and have gone out of their way to make sure I have a good experience.", "date": "2017-09-08T22:06:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Stephen, we are thrilled you chose Jack Rabbit at Birdneck Road! We're glad you noticed that Jack Rabbit is a cut above other self storage companies. Our motto is to provide the \"very best\" in customer service. All our staff are especially dedicated and they always go above and beyond to make sure each customer has a positive rental experience. Both Ted and Lee do an outstanding job and they are assets to our Jack Rabbit team. Please let us know if there is anything more we can do for you while storing with us.", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "cleanliness", "staff", "price", "access", "security" ], "sentiment": "positive" }, { "id": "476715b6-b16c-47f2-a49b-b7dbd23e595a", "author": "Pat Keys", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJx-aeN_KjTdLXU2k1qfRO7tpv0hoYSLCH4jUHgKvPympYHOQ=s64-c-rp-mo-br100", "rating": 5, "text": "Ted has awesome customer service. Great place", "date": "2017-08-27T20:27:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Pat, for taking the time to leave your wonderful review about Ted at our Birdneck Road location. He enjoys helping his customers have a positive rental experience. We appreciate your business and we're glad you are a satisfied Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [], "sentiment": "positive" }, { "id": "4e149773-f321-415d-a08a-f0eb3ada91c8", "author": "Michelle Fleming Banner", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaU24Iq_3BMVWyil1ELvwyCfggzJbx6hdcKpgSas1Wi8ct2hvI=s64-c-rp-mo-br100", "rating": 5, "text": "Best staff ever Brenda and Kennedy are amazing, so friendly and clean. Would definitely recommend them to anybody needing a storage facility...", "date": "2017-08-22T14:25:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Michelle, for the wonderful comments about our managers, Brenda and Kennedy. We appreciate your feedback and we love the 5-star rating! We thank you for the great recommendation and we hope you will continue to store your belongings at our Birdneck Road Jack Rabbit for many years to come. Please reach out to Brenda and Kennedy if there is anything more they can do for you.", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "1387b661-5fc3-4874-9008-9c42d94da6b3", "author": "Christina Ledford", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6SCFSW8YbAgcpS4sDAACIo1B-SwyXEX8cpEHnVyOGGwPsow=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Bill helped helped me a lot when I came in to purchase merchandise, and get prices on a unit I need!", "date": "2017-08-16T18:26:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Christina, for the awesome 5-star rating of our Birdneck Road location. We appreciate the wonderful feedback about Bill, our security guard. He loves helping customers have a great rental experience, and he goes out of his way to provide the necessary information so they can make the right storage choice; we're happy he was able to help you. Again, thanks for your recommendation!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "49717328-249a-4e27-80a8-e74b30ecf14f", "author": "Laura Wasserman", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPCwNHT7pHjl13JG4rvMLUuqVyrJ9zjZWaQqnSOuEr6EDaOA=s64-c-rp-mo-br100", "rating": 5, "text": "Bill m. is awsome he was so helpful with the information that I requested about a storage unit! Will most likely be using this facility in the future.", "date": "2017-08-16T18:19:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Laura, for the great comment about Bill, our Birdneck Road security guard. We're thrilled he was able to help you make an informed storage choice. Love the 5-star rating! We value your business and appreciate your recommendation! Thank you for choosing Jack Rabbit!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "44c4cee0-2eaf-469c-addb-c6bd7b2f26d2", "author": "Paul Bad", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYPN-6XbtU37HyHk_00CwTjbqD6flMpj8zQteF7tmIFHTRqg=s64-c-rp-mo-br100", "rating": 5, "text": "Bill was the was the best ... Helped with alot of our move", "date": "2017-08-16T00:30:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Paul, for the nice comments about our security guard, Bill. Also, thank you for the great 5-star rating! We are happy he was able to help you have a positive rental experience. Please let us know if there is anything more we can do for you, and thanks for choosing Jack Rabbit!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [], "sentiment": "positive" }, { "id": "6724b20d-f6b1-4db3-81db-310544b100f8", "author": "Alan Nelson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrQjblzuR2mQ4cRK2ZzxEpPqw1hAyWPKtc_QEk34obwJMoTg=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda is amazing! Best to deal with!!!", "date": "2017-08-12T15:03:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Alan, for your feedback about Brenda, our manager at our Birdneck Road location. We also appreciate the great 5-star rating! We're happy she was able to provide you with outstanding customer service, and we thank you for being a satisfied Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "cf614e7a-e847-48f3-88e4-ba2eeebed984", "author": "David Kramer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2G8V5UTA28Js8d_Mg8qtKByf90PpwQyz9q2Lb-dbzUFPH3A=s64-c-rp-mo-br100", "rating": 5, "text": "Miss Brenda was kickassssss!!! She knew exactly what storage we needed and helped us get everything we needed to get our stuff in our unit so smoothly and effortlessly!!!\nGive this woman a raise!!! She was awesome thanks!!!", "date": "2017-08-11T18:17:49.000Z", "verifiedTenant": false, "featured": false, "reply": "David, thanks for the wonderful review about our manager, Brenda, at our Birdneck Road location. We receive many complimentary reviews about her outstanding customer service and professionalism. We're thrilled she was able to provide you with a positive rental experience, and we will make sure she knows about your great recommendation. Thanks for storing with Jack Rabbit!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [], "sentiment": "positive" }, { "id": "1f155906-9b56-49d8-91ba-c09e82367f11", "author": "Tim Tuggle", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXASLUe9Py_uonB_idA9uMTMXQtGBXBmGh9Y0VOrfD18OkrwFPP=s64-c-rp-mo-br100", "rating": 5, "text": "Bill M did a terrific job. Highly recommend Jack Rabbit because of how personable and professional he treated us.", "date": "2017-08-08T17:39:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Tim, thank you for taking the time to leave your review about Bill, our security guard at our Birdneck Road location. Bill strives to provide each customer with an excellent experience, and we're glad you found this to be the case during your visit to our Birdneck Road Jack Rabbit. Please let us know if there is anything more we can do for you while you are storing with us!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "028437db-9e4c-4b61-8aeb-5b6a6e45a4eb", "author": "Yana Turner", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4KpAH4jUvtk15bAhnnab8h7HeS646TqtZ4LgPzWqvh23llQ=s64-c-rp-mo-br100", "rating": 5, "text": "I received help from Bill Moore and he was very helpful!", "date": "2017-08-08T17:27:09.000Z", "verifiedTenant": false, "featured": false, "reply": "We're glad our security guard, Bill, was able to assist you at our Birdneck Road location. We are happy that you are a satisfied Jack Rabbit customer. Please let us know if there is anything more we can do to help you while you are storing with us.", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d0099ddd-1dc2-468f-97b7-f497f1c17260", "author": "Kacy Box", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL7vxdLRtjD4s5Z5MGc-ivULelLvV2Y4HH_dlpPT9zQ24VwQ=s64-c-rp-mo-br100", "rating": 5, "text": "Bill M was very helpful and has amazing customer service. I will definitely be coming back!!", "date": "2017-08-07T01:25:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Kacy, thank you for choosing Jack Rabbit for your storage needs. We appreciate you taking your time to leave your comments about our security guard, Bill. We are happy he provided you with a positive rental experience. Please don't hesitate to reach out if there's anything more we can do for you.", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f5e480b3-62d0-45ac-be51-a254a2f51b32", "author": "Talmadge Eley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFkWdGTNOD3aoEvZqighd3KSfeKEOKSC8BGbmD6okGtJ-QYw=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda and Kennedy help me out with getting a storage unit and I'm so grateful. They're so very good at their job. Brenda is beautiful inside and out. Glad I rented a storage at birdneck Rd", "date": "2017-08-05T15:12:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Talmadge, for leaving your feedback about our managers, Brenda and Kennedy. We value your opinion and it is extremely important to us in helping to maintain our high level of customer care. We will make sure our managers receive your review. Please let them know if there is anything more they can do for you.....they will be happy to help!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [], "sentiment": "positive" }, { "id": "afe15b22-974a-4582-857d-cee1bd13adf4", "author": "Stacia Cain", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhLwg1rdY_YEB473QpqqufMMK_6dFABRAQDU0zQ8M922LPzA=s64-c-rp-mo-br100", "rating": 5, "text": "I love both Brenda and Kennedy they are really nice and they keep the place clean if you're looking for a place to store your things go the Jack Rabbit on birdneck rd", "date": "2017-07-15T20:46:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Stacia, for the awesome 5-star rating the and wonderful comments about our Birdneck Road managers, Brenda and Kennedy. They provide outstanding customer service and take great pride in keeping their property looking its very best. We're thrilled you are a satisfied Jack Rabbit customer, and we appreciate your recommendation!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "2ff268ad-5f31-4562-a98c-121b3206e04b", "author": "michael cofield", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9QIFf0TaHfsQLMUv9NjhtHDhRRwxoesN_9xf-QmBDBk168u4k=s64-c-rp-mo-br100", "rating": 5, "text": "I have been at this Jack rabbit on Birdneck Rd for 2 years and Brenda is always so sweet to me and my family. There is never a time that I've come there and she's not smiling and taking care of business. Kennedy is always making sure the place is clean. I really like this Jack Rabbit. If you're looking for a good Storage place come to Jack Rabbit on Birdneck Rd", "date": "2017-06-19T19:57:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Michael, for your positive comments about our Birdneck Road facility and our managers, Brenda and Kennedy. They love helping their customers and we're thrilled to hear you had a wonderful rental experience. Reviews like yours give us motivation and help us ensure we continue to provide exceptional customer service. Thanks for storing with us!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "f8cd0b57-93f4-43cf-ba79-65ed5d183d63", "author": "Christina Diaz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvZg0g_RDaiSoJT2dHMerk032NPrzewmVif3XsuBoGs5Dm0yWClg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2017-06-14T23:27:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Christina, thanks for taking the time to provide the 5-star rating of our Birdneck Road location. We appreciate your business and thank you for being a Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [], "sentiment": "positive" }, { "id": "2a1dfa00-3ae9-486f-8378-658fc3a4716d", "author": "Brenda Brister", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWe2rzwUVnVJ1xnLJPJs7UBIHN1oapj1w4ote61pOa0G_NDR8U=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2017-06-13T21:39:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Brenda, for the 5-star rating of our Birdneck Road location. We appreciate you taking the time to post your review. Your positive rating is important to us and plays a very important part in helping us to maintain our high level of customer service. Please don't hesitate to reach out to our managers if there's anything more we can do for you.", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [], "sentiment": "positive" }, { "id": "8c397e46-4656-46ef-8552-2dbb626e32e9", "author": "Charles Fanning", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOcpsz4JtmjtB5oXPG-JFjwKcUGNkgSoAQnT_j-FhQ-7w-IjMgmw=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda and Kennedy are awesome managers they really work hard to keep the place clean. Both of them are always welling to help even when the work day is over. I love them both. They're one of the reasons we're still at the Birdneck location.", "date": "2017-06-12T00:06:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Charles, for the wonderful review and 5-star rating of our managers, Brenda and Kennedy, at our Birdneck Road location. They are a very valuable part of our Jack Rabbit team and their No. 1 priority is to provide the best all-around customer service. If you have any other needs or questions while storing with us, please reach out to them!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "fa0cf5ee-dbb1-4fbb-ae63-387fb63c8c6c", "author": "Darren Wright", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLD6xyu_fwPnqq1RoNbRMl9D0sKhZWf2wN1f2ygIH7VpzbZCfP=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda is very helpful she is the only reason I rented at Jack Rabbit she went all out to make me feel welcome. Will tell everyone about Jack rabbit on Birdneck Rd.", "date": "2017-06-11T23:29:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Darren, we appreciate you taking the time to leave your comments about Brenda at our Birdneck Road location. She loves her customers and providing the best all around customer service is her top priority. We are thrilled to know we will get recommendations from you. Again, thank you so much for your feedback!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "c6b28c95-3fb7-46d9-918b-d179686f6c07", "author": "Staci Simmons", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgLMND208hjZ2bpDGrSFsn-oUdFJQAcuyvGgIqgryyLO2lpLov=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Checking out prices in area and Chris was very helpful and friendly and answered al my questions", "date": "2017-06-11T18:17:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Staci, for leaving the wonderful comments about Chris and our Birdneck Road Jack Rabbit! All our employees do an outstanding job providing excellent customer service, and we are glad you had a positive rental experience. Again, thanks for the nice review!", "replyDate": "2017-10-06T15:29:11.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "6a51d379-4cac-48e0-afac-9aa4ddcb597c", "author": "Ronald Cash", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVTdWvLSDIOlvSeVRrv5VKIJ6uoSxZQbO18mcEm2MjJ9uEBw=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda is awesome she is the reason that my mother has a storage unit here at Jack rabbit we need more managers like her.", "date": "2017-06-04T23:38:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Ronald, for the positive review and 5-star rating of Brenda, our manager at our Birdneck Road location. Brenda always strives to help her customers have a positive rental experience, and we're glad your mom found this to be the case. If she has further needs or questions, please have her reach out to Brenda!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "64a3c41a-7e9f-4df2-80a8-5c55fbd1bf9e", "author": "James Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNn-aZQoEaCVV_Dzb5VsNymlgQZrfktVBLV5_5QYwFXTjwqw=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda is always so helpful. she's always working hard to make sure everything is good I love her and Kennedy they're really good managers.", "date": "2017-06-04T23:25:29.000Z", "verifiedTenant": false, "featured": false, "reply": "James, we are very happy Brenda could provide you with a positive rental experience! Brenda and Kennedy love helping their customers. If you ever need anything else from Jack Rabbit, please feel free to stop by the office and let them know. Thanks for being a valued Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9b389626-9aec-4e33-bc45-570eba3741a9", "author": "Roberto Calderin", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfRWuNzS1zRBIv9Lu1lNO_v0ea48emxq-14_rWdykg6EyrZCE=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I really like this place, I've used this place for storage for awhile now, and it's always well kept, and very clean all the time, and the people that run the place, Kennedy and Brenda, are wonderful to deal with! Just a follow-up on the last review.\nToday after coming here so many times a day and never having had a problem here with these people, or owing them any money, I came back at 7:30pm and my access code was suspended without either Brenda or Kennedy informing me, as I work, and I live on a schedule, but took my well-being into consideration!\nI would like to say that after speaking with Kennedy this morning, I understand that the problem had nothing to do with them, and it actually was the front office did this to me, which was a stab in the back according to the agreement we had from day one, that the account is always empty at the end of the month, and after checking with my bank today, they had never taken my until the 3rd of the month, so they changed it this month on their own, just to screw my life up!", "date": "2017-06-03T20:39:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Roberto, for your excellent review of our Birdneck Road Jack Rabbit! Kennedy and Brenda love their customers and it shows! They are happy to help with anything that comes up. Thank you very much for sharing your comments!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "cleanliness", "price", "access" ], "sentiment": "positive" }, { "id": "13591927-9f3f-43fe-9998-122a6f8dc167", "author": "angie hicks", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8NF9Oa_Rz2SsJntwWk8Ui0HFC4b5cunp3gBAfJUHHPw5rqA=s64-c-rp-mo-br100", "rating": 5, "text": "Brenda was awesome and very helpful.", "date": "2017-06-03T16:53:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Angie, we appreciate your feedback and the 5-star rating about our manager, Brenda, at our Birdneck Road location! Brenda will be happy to hear that you had a positive rental experience. Please let her know if you need anything more; she will be happy to help. Thanks for storing with Jack Rabbit!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b7896707-03a1-46d5-a527-6ca586019e1a", "author": "Hope Mack", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIreygoPmEi1mRqfykpOmgSER_dFwTBDZLUzetUzkaTEArWPQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I an so happy that I chose this place, being a military family we need to gather information and Storage options so we went here and Brenda and was such a delight to work with she was very patient with me , her knowledge of Storage options was remarkable. I was even more impressed with how clean the storages and the gronds were, so to say I can't say that about many places we went to. So A Big Thank You to Brenda you have made our decision very easy and we will definitely be contacting you soon and we will also spread the word to all of our military friends and family.", "date": "2017-06-03T13:38:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Mack, for your positive review! We love your comments about our manager, Brenda. She is an outstanding member of our management team and she goes out of her way to make sure all her customers have their questions answered before they make a storage choice with Jack Rabbit. We're thrilled that you noticed how clean the property is kept because we try very hard to keep all our facilities well maintained. We're happy to have earned your recommendation. Thank you again for taking the time to let us know about your positive experience!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "e5583b37-02a9-4fce-870a-a5af7fdfa7bf", "author": "Deloris Stephens", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJYs4AoG0XjaP1VaNaPuiQAPiH5bjqLrRrER-QDlbo3kueyg=s64-c-rp-mo-br100", "rating": 5, "text": "Mrs.Brenda and Mr. Ken are so amazing just a complete joy and special people . Always professional and great. Highly recommend to anyone. 🖒🖒", "date": "2017-05-07T22:38:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Deloris, we are very happy you had such a positive experience at our Birdneck Road Jack Rabbit. Brenda and Kennedy are wonderful assets to our Jack Rabbit team and they love helping their customers! Thanks for the great feedback!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "5901b317-d8da-4c0d-8af6-e7e90aa3fd82", "author": "Lillie Wells", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAVf4lhemJ4qJeq_ierhxZE8pC9b_4v8DgSjTNxs4zAu9veA=s64-c-rp-mo-br100", "rating": 5, "text": "I went to Jack Rabbit & walked in too great peace the resident mangers where out standing Brenda & Kennedy are two awesome people with beautiful\nsmilies. Thank y'all.", "date": "2017-05-06T20:50:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Lillie, thank you so much for your positive comments about our managers, Brenda and Kennedy, at our Birdneck Road location. They are both outstanding managers and excel at providing the very best customer service......they love their jobs and they love their customers! Thanks so much for storing with us!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "cbd70c40-b2e7-4044-a1c2-b11b414476c7", "author": "Cassandra Stephens", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO6NnZ3L1F-yI_PjG9L_Qor_ft3aRVGMmQXLw3BY_syzdWOQ=s64-c-rp-mo-br100", "rating": 5, "text": "I was so Impress with the service and detail . Especially the customer service from Mrs. Brenda, such a warm beautiful spirit and caring heart. I am telling my family and friends.", "date": "2017-05-06T01:47:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Cassandra, for the wonderful review of our manager, Brenda, at our Birdneck Road location. Brenda loves her job and helping her customers have the best rental experience possible. She is a wonderful asset to our Jack Rabbit management team. Thank you in advance for recommending Jack Rabbit to all your family and friends!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "b983f5d5-c537-42d7-b70d-a9fc1e3f9a19", "author": "Tyrie Reed", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJy8qrl0i1uVEROTSewUsGMnnE76D6X_LYvxmg7LGeQLkALTQ=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Brenda showed me great customer service im glad i choose this location!", "date": "2017-05-05T21:09:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Tyrie, we are pleased you enjoyed your visit to our Birdneck Road Jack Rabbit! Brenda is such a great asset to our management team and she excels in providing the very best service to her customers. We glad you chose Jack Rabbit for your storage needs!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "bc7d736b-669b-4e46-b183-d4023e92f2ba", "author": "Chanda Willie", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbwhAVVnCMBp91uS910XtuALN0s2uVAaDNuonsfNTLrIOv4w=s64-c-rp-mo-br100", "rating": 5, "text": "Mrs Brenda was very helpful with getting me into a unit she went over and beyond and is very pleasant and professional. I would recommend Jack rabbit storage to anyone", "date": "2017-05-05T21:01:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Chanda, we're so glad that Brenda was able to help you have a great rental experience! She always goes above and beyond to help her customers! We appreciate your feedback and we value you as a Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9af9ed82-0205-42ff-adf5-eb5591bfaa15", "author": "Paul Cahill", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRH6s27NJ-DuXGAWHMyy74ppTosTphxBCmTJ9tVeQJiY8e363CQg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I went to Jack Rabbit storage and I met with a Resident Manager by the name of Brenda. Instantly as I walked in, I was automatically greeted with a big genuine friendly smile. Brenda was very patient and thorough with all of my questions and went out of her way to show me the storage units I was interested in. I instantly felt comfortable with doing business, not only with Jack Rabbit, but through her personally. If your looking for a personal touch and a great feeling, be sure to go in and speak with Brenda. There's nothing better than to feel that personal touch of hospitality in this particular day in age.", "date": "2017-04-29T15:18:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Paul, thank you so much for the outstanding review of our manager, Brenda, at our Birdneck Road location! Brenda has a very positive attitude and loves her job and her customers! Your comments are the kind we hear all the time about Brenda. We appreciate your comments and we will make sure Brenda knows about your review. Thank you for being a valued Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "1db26dc4-9644-4fe3-bd63-3839f4c39faa", "author": "Kent Hays", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFxI5HoFJtBhSawMD2SC2QeJ6MGMt2zA8cGjrMiClgeUqKI6E=s64-c-rp-mo-br100", "rating": 5, "text": "Good experience with the attendance Cris", "date": "2017-04-27T22:00:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Kent, thank you for your feedback about our Birdneck Road location. We are happy you had a positive rental experience. Thanks for storing with Jack Rabbit!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [], "sentiment": "positive" }, { "id": "aee41c7a-710d-4a87-a985-686d3d1c3e85", "author": "Steve Bergloff", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq98_ZsNUJiKzdrPuXnJeF0b2qtze5f65IVP2BYoA6XBsdAw=s64-c-rp-mo-br100", "rating": 5, "text": "I was helping my sister in law Mary Whitehead move and needed to have some place to store some items. The service we received was better than we could have hoped for. We were greeted as if we were there most important customers and felt that we should give them just recognition. The facility is run with Pease of mind that are items are secure. Thank you.", "date": "2017-04-27T16:55:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Steve, for the very complimentary review of our Birdneck Road location! We appreciate your feedback; it is an important part in helping us maintain outstanding customer service. We will make sure our managers at Birdneck Road hear about your nice review.", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "0f87c5b8-8f66-4936-be18-6d6a11824172", "author": "sven prouty", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnQxB8T8YADibXQ7H5nMPFHWGX9Y4BCLyp5bUNwowhvd8pHw=s64-c-rp-mo-br100", "rating": 5, "text": "The woman at the front desk was extremely kind and helpful. She made the entire experience a breeze.", "date": "2017-04-26T17:57:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Sven, we appreciate your review and the 5-star rating! Our managers go out of their way to provide exceptional customer service, and we're glad you are a happy Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9bc9096a-7d29-43ff-9dbd-f11194902efd", "author": "Elvis White", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5JL04lvcnM2Ympo8STQlkvhg_Z5nH5M0r4AEvKneqIx5G56Q=s64-c-rp-mo-br100", "rating": 5, "text": "Hi it was a pleasure meeting Brenda and Kennedy they were very professional and friendly I really enjoyed doing business with them", "date": "2017-04-22T16:30:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Elvis, we are so pleased you enjoyed your visit to our Birdneck Road Jack Rabbit! We are happy Brenda and Kennedy were able to provide you with a positive rental experience. They love helping their customers. Thank you again for your feedback! We hope you have a great day!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "cdc170e5-79d2-4d85-b297-d2c6cafe3d6d", "author": "Tanya Schupbach", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUS9kFA1GJkGgMXH3-EyqiTsFvEsv9WAk9ydwv60P7UMfQSprM=s64-c-rp-mo-br100", "rating": 5, "text": "Kennedy and Brenda are the best very friendly make you feel welcome and helpful. We really enjoyed visiting with them! We had a 57 foot truck", "date": "2017-04-20T13:36:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Tanya, thank you for taking the time to leave a review for us about our managers, Kennedy and Brenda. They provide exceptional customer service and were happy to help you with your large truck. Thanks for storing at our Birdneck Road Jack Rabbit!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "c83add85-8bd4-4e71-94b2-2ba10fb67179", "author": "William Kiley", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjzrPBdQvh9vSrWY3b0eK9LHW62o3QIkU-QPpo6wFuSuPCBYBb=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I have used Jack Rabbit on Birdneck Road for years. Brenda and Kennedy continues to out do themselves on outstanding prices and customer service. I highly recommend Jack Rabbit Storage on Birdneck Road.\n\nBill Kiley", "date": "2017-04-18T02:15:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Bill, for your wonderful review and 5-star rating of our Birdneck Road Jack Rabbit! Brenda and Kennedy are both valuable assets to our management team and they do an exceptional job in providing top-notch customer service. We are thrilled you are a satisfied Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "0641c438-5264-4ad4-960a-b85acee17ea3", "author": "Damiea Attaway", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_g4jjd7X29N_XX_KJzKFof0v-F_gNGffY7vb9I4DjbJLsqA=s64-c-rp-mo-br100", "rating": 5, "text": "What a wonderful experience it was talking to Brenda Brister She was truly amazon & very helpful.", "date": "2017-04-17T17:08:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Damiea, thank you for sharing your positive experience at our Birdneck Road Jack Rabbit! Brenda is a wonderful part of our management team and she does an outstanding job helping her customers. Thanks for being a valued Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9ae72ef4-49e5-44b3-ac0f-055c84a1961c", "author": "Erica Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9Z_rZ7O7VEZhbo2hiKpBm8MOsyvycbrCrPq3tDNUTAI3UiQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service. Brenda at the front desk is the best! Brenda was very helpful and she took time to answer all my questions. Not only did she answer all my questions, she did with a smile. Great experience at Jack Rabbit!", "date": "2017-04-16T00:16:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Erica, we love to receive a review like yours, and Brenda will be glad to hear about it, too. She has such positive energy and she loves helping her customers. We're glad she was able to make your rental experience a positive one! Thanks so much for storing at our Birdneck Road Jack Rabbit!", "replyDate": "2017-10-06T15:29:16.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "072abfce-b7bd-42fe-b2b3-786178584d4c", "author": "Chris Kay", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbjYSc1DxJ3v_gTSxNweCfSmRWHY7Aa8eCBkD_nZ-smUP3_g=s64-c-rp-mo-br100", "rating": 5, "text": "Great location, and most excellent management!! :-)", "date": "2017-04-10T18:38:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Chris, we appreciate the positive review and the 5-star rating of our Birdneck Road location. Jack Rabbit is conveniently located throughout Hampton Roads and we are happy the Birdneck Road location is perfect for you. Our managers strive to provide the very best customer service. Thank you for storing with us!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "9309bbc3-654d-4d5d-be26-6bc76b6680c8", "author": "Tim Burke", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1lltc9W0QdVuox7inkzNVzYPgBjMxRSV6o5dBEyl8yO_0Wg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Brenda at the front desk was extremely friendly and uplifting! Great location and reasonable price!", "date": "2017-04-10T17:31:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Tim, for your feedback about our Birdneck Road Jack Rabbit. Brenda is a valuable member of our Jack Rabbit management team. She loves her job and excels at helping her customers and making them feel comfortable with the rental experience. We are thrilled you are a satisfied Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "2e291ac9-df0c-462a-9e28-9a037d332544", "author": "jason ivy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVw8pVyRfMtxmDSwzE-HpNsjx37FsNm6j5L4sPaIdd6s1mWA=s64-c-rp-mo-br100", "rating": 5, "text": "Has amazing customer service. Will highly recommend to anyone.", "date": "2017-04-10T14:55:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Jason, for providing your feedback about our Birdneck Road location. We appreciate your comments and they are an integral part of our decision-making process in helping to maintain our high level of customer service. Thanks for being a valued Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "e9704712-e140-478b-b800-ccc5b044b501", "author": "Dan B.", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaSInKxy4GIvTVljPudKD92Mn9HApRBiZfGZ6Em8GIufjvqZPQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Chris was very helpful", "date": "2017-04-02T19:43:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Dbo, we always appreciate positive feedback and we thank you for taking time to respond. Thanks for being a valued Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a034980e-de51-4549-88cc-a82c14d43308", "author": "John Browning", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7SGYB6NxdK0jXvb-pdOT8m0jJMXOQ1gN1IdgKGlhfzL_3sqk-=s64-c-rp-mo-br100", "rating": 5, "text": "Chris really helped me out and showed me the ropes. Great service !", "date": "2017-04-02T19:10:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, John, for your feedback and the awesome 5-star rating. Jack Rabbit prides itself on providing exceptional customer service. Thanks for storing with us at our Birdneck Road Jack Rabbit!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "9102ec8a-1c30-4018-9ff5-2554646c5875", "author": "Brittany Ezzell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2p0SLXwFLgnExCp8-MEEX_qbCwx9vxufpUneg0zs3hixMuw=s64-c-rp-mo-br100", "rating": 5, "text": "Chris was so helpful and awesome!!!", "date": "2017-04-02T13:51:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Brittany, we love your positive review and we appreciate you taking time from your busy schedule to provide your feedback about our Birdneck Road Jack Rabbit. Thank you for your business!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "221a14da-4232-43b4-919d-2249db43d411", "author": "Kevin Loughmiller", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDcfdvt2TZytifoQg_P02UpegFzYq1a83rLNobi3rSKX_Jig=s64-c-rp-mo-br100", "rating": 5, "text": "Chris did a great job helping me out.", "date": "2017-03-19T20:43:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Kevin, we appreciate the 5-star rating and the positive comment. Thank you for choosing Jack Rabbit for your storage needs!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "6074d647-2737-4d42-9ade-28c3fbb79b57", "author": "Debra Lancaster", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcDoC8Hd3rqxPVAJDSZMMxfGza177S9BA3rBosF4Pza3tJ=s64-c-rp-mo-br100", "rating": 5, "text": "I love the the management they great managers", "date": "2017-03-06T20:17:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Debra, we appreciate your positive comment about our managers at our Birdneck Road location; we also love the 5-star rating! Thanks for storing with Jack Rabbit!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "920673bd-f5fe-48c2-8e7f-56f92e05e9d6", "author": "Jacob Houtz", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmYHbdv8hd2QJtcBCFjTWoH10M_94v9es0GC3xaapxGIgoCg=s64-c-rp-mo-br100", "rating": 5, "text": "Great service", "date": "2017-03-05T19:57:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Jacob, we appreciate your positive comment and the 5-star rating. Thanks for being a Jack Rabbit customer!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "e58b2194-a4b8-48a9-aab4-45847c6fc7a2", "author": "Corey Davidson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW3v20dfw74Wac6LsuGFKPAE7TWK8Wl8Cdmg9GBOOBQrTA3kJTew=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Reasonably affordable storage. The owners are always around and are available to answer any questions or help with anything. Easy to access.", "date": "2017-03-04T17:41:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Corey, we appreciate your positive feedback about our Birdneck Road Jack Rabbit and our managers. We value your opinion and it plays an integral part in making sure we maintain the best all-around customer service. Thanks for storing with Jack Rabbit!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [ "price", "access" ], "sentiment": "positive" }, { "id": "324b5590-4e25-4e65-8959-a17784b9e408", "author": "varleen ryce", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqni7WaUSZUG3p7JZz-9RfrRjhnuhza8aYjGWQKvCLefnOjko0=s64-c-rp-mo-br100", "rating": 5, "text": "Very awesome customer service", "date": "2017-03-03T14:30:59.000Z", "verifiedTenant": false, "featured": false, "reply": "Varleen, thanks so much for providing your positive comment and the 5-star rating!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "d9305848-1678-4351-a762-130f636df329", "author": "Brittany C", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMdGuxzMdpWj4DAoRncCQsKgsoGQ5BiE5xEi1yYVQav7_WANjL=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2016-12-23T11:43:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Brittany, thanks so much for the nice review. We appreciate your business!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "d22e548c-7930-41f4-b489-50247d9e59ce", "author": "Dorene Kittrell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHHRMRYsmAZZqWGpOqlGaDE9S8uXlH3kj8RkXSgdO7HkXe9pgA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2016-11-09T14:04:54.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much for the 5-star rating!", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "dc022d28-0e5d-4fe4-ae3e-3e3989b53abe", "author": "Kyle", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0cIjhovkqL1rcEN2AFQ9iJO06T9j7a9JaCoDpyc_yJkwhhU1u=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2016-10-22T12:13:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Kyle, thank you for taking the time to leave us feedback! We appreciate your business.

The Jack Rabbit Team", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "33a0ab75-affd-4c00-a384-faaae8df691c", "author": "Brian Neal", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgPlXzGLf4LmLlWbVfhDsUqeF--g39oTzKTbFcYF3yHaz1_ySK=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Large. Great management.", "date": "2016-08-29T16:28:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Brian,

Thank you for taking the time to leave us feedback!

The Jack Rabbit Team", "replyDate": "2017-10-06T15:29:21.000Z", "tags": [], "sentiment": "positive" }, { "id": "cd3906f1-5218-4d44-8ccb-056e6414c2d1", "author": "Paula Mellark", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLsqX_9fZoDBdq9H9a0CLzELdzanJtWa4c_MFsKzTdOAvKLg=s64-c-rp-mo-br100", "rating": 5, "text": "I LOVE this storage place! The people are so helpful and nice, the units are super clean, they offer a free truck when you first move in, and they always offer you a water bottle when you come in (the little things go a long way!) I definitely recommend this business for storage!", "date": "2014-10-13T10:30:05.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "ddf1faaa-72e7-4a03-85ed-1e926ce9688b", "author": "Alex Hasser", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQZUBbf2UpEKiheuk1HZuxYBNK4DAgNzw8ElbgSbXGYN2KTGY=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent customer skills, very helpful...friendly and most importantly good packing products at a good price are available in their office. Security is highly visible on the lot as I moved in...a plus. Highly recommended them if you are moving or storing.", "date": "2013-11-22T12:29:28.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "price", "security" ], "sentiment": "positive" }, { "id": "956e0614-2c81-480f-a3d0-f771aa48b958", "author": "Brent Grimes", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZcANTRlQ8_sa6nX8BRRRUNc8cDoCDQKOpzAPeuhkZJyOiXg=s64-c-rp-mo-br100", "rating": 5, "text": "The good: They have affordable rates on storage, a moving truck to use for free, security on site and great customer service...friendly people.\n\nThe bad: I have not had any problems with them so far so nothing bad to report at this time.\n\nI have had a very good experience with this company and I'll be sure to use them again in the future.", "date": "2013-10-25T21:43:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Brent, for your kind words and feedback. We're glad to know you've had a positive experience with us. We look forward to serving you again in the future.", "replyDate": "2026-06-06T15:29:21.000Z", "tags": [ "staff", "price", "security" ], "sentiment": "neutral" }, { "id": "9ace9a07-6e32-4d05-9940-b738591c77d8", "author": "Daniel Marks", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL_GY6REZdiyjlD0C7RmGjRE6efQ8lDzUDnR3S1emplQa-cDs=s64-c-rp-mo-br100", "rating": 5, "text": "This is actually my second time storing with jack rabbit. I can't say enough good things about them. Great rental rates with specials offered. Pleasure doing business with them and would highly recommend them anyone.", "date": "2013-09-10T22:46:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words, Daniel! We appreciate you storing with us again and for recommending us to others. Your satisfaction is our priority.", "replyDate": "2026-06-06T15:29:21.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "03c473c2-3a2f-4da1-b1d5-95304a4bc153", "author": "John Hopkins", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDboq8E4N-HRhmzoKphyhYU2TRt618gq0kwtW8EX7A9VS-mQ=s64-c-rp-mo-br100", "rating": 5, "text": "I have been storing my stuff here for about 5 months now and I have to say that you have all helped me with every thing. I was afraid to store my stuff untill i came to Jack Rabbit i had heard so many bad stories from friends about other storage places that they went to but you guys have put my mind to rest about storing. I give you guys two thumbs up.", "date": "2013-08-03T22:35:57.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "e70683cc-340f-4e32-aedf-500487a2e791", "author": "zig Hood", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtb9Psl4HBY9ujShnG0ORndOKtbqHHkGFQ1Xv1JBYaQm1Dg3A=s64-c-rp-mo-br100", "rating": 5, "text": "Describe your experience at Jack Rabbit Self Storage: Came across this company researching storage places online. I'm glad I did, as the managers have been a tremendous help to me in choosing the right size space. Very patient, helpful and friendly. I would use this company again in the future.", "date": "2013-05-21T12:28:50.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" } ] }