{
  "summary": {
    "average": 4.4,
    "total": 30,
    "distribution": {
      "1": 2,
      "2": 0,
      "3": 2,
      "4": 6,
      "5": 20
    }
  },
  "reviews": [
    {
      "id": "1e892009-893f-4ccc-8d0a-653710b128c9",
      "author": "Jonathan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzppBNPs7QCMBnyG49v2B_e7g7oGgaPIHoLGD47tEjTgJvbg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "stored here over multiple years with no complaints, always pleasant customer service.",
      "date": "2026-06-16T17:59:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jonathan,<br><br>Thank you for your continued trust in storing with us over the years. We're thrilled to hear you've consistently enjoyed pleasant customer service. Your feedback drives us to maintain high standards, and we look forward to serving you again!<br><br><br><br>",
      "replyDate": "2026-06-22T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a8be01be-048d-4411-b548-b790eb9988d4",
      "author": "JAY MALLEY",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBJj3-oBH6DwLEEg7QMYoy2cBcHDG8l5beVoEjEGRqkjmG8Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2026-03-23T19:10:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jay,<br><br>Thank you for your wonderful feedback about the great service you received. Your comments inspire us to continually improve and deliver the best experience for all our guests.<br><br>We look forward to welcoming you back soon.<br><br>",
      "replyDate": "2026-03-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f064a89a-bd42-4243-94de-e527cdffb496",
      "author": "Ngaikare Kandanga",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2JM0KXrVD751Gs37PB4CElQZfRrZS92K1j0NCSQVCImXQ3KFz0Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-13T16:30:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Ngaikare,<br><br>Thank you so much for giving us a 5-star rating! We really appreciate your support and are thrilled to know that you had a positive experience. If there's anything more we can do for you, please let us know. Have a great day!",
      "replyDate": "2025-08-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a3baedf4-866c-4469-8b2f-41dbe9af1423",
      "author": "Justin Labine",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKTOQURLQDwpVSWqKYi5CB9tBEwyR2Qdw7En3RZgZ3l0YxrA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve had a great experience with this storage facility. The process to rent a unit was quick and easy, and the rates are very reasonable compared to others in the area. I especially appreciate the 24/7 access it’s incredibly convenient to be able to get to my belongings whenever I need to, day or night. The entire property is clean, well-maintained, and feels very safe and secure, giving me peace of mind that my items are well-protected. Overall, I’m very happy with the service and would highly recommend this storage facility to anyone looking for a reliable and affordable option",
      "date": "2025-08-09T16:05:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Justin,<br><br>Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience. We strive to provide convenient access and maintain a clean and secure environment for all of our customers, so your feedback is truly appreciated. We're delighted to have met your storage needs and your recommendation means a lot to us. Thank you once again for choosing us! Best regards.",
      "replyDate": "2025-08-29T19:13:34.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "839b183d-dba4-4da3-b58a-39de7d7ebb5d",
      "author": "Olivia Santos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTTFj4pD5dYRjVnZAM31ov8NZAMsXAa9QGe2YT93hqMUsvRuMF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-03T22:43:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Olivia, thank you for your 5-star rating! We're thrilled to know that you had a positive experience. Your support means a lot to us, and we look forward to serving you again in the future. Have a great day!",
      "replyDate": "2025-07-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "49ac2f7b-f6d4-4afd-8096-5f576dda68c8",
      "author": "Jacklynn Winmill",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxiGgYP23c6xC9lfj4JnVK-Xg7BNrKxV4chjd2JPpIv_Shj31a=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Booking the unit was so easy and the rates couldn't be beat.  Friendly, fast service. Clean facility. Always available to answer any questions, and very helpful when special requests are made.\nI would highly recommend them, and will do so to anyone I know who needs storage.",
      "date": "2025-06-20T23:35:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jacklynn, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! It was a pleasure to serve you.",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4fa2e6ff-98c0-4a84-83ed-c04bef2a5b55",
      "author": "David Reid",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrPAuPatF9OX1eBmPswGBwd6vzcqeNIS6dKu3UeZ9u-rl4Qlw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very kind efficient would highly recommend",
      "date": "2025-06-03T17:47:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear David, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59f94dd3-b8aa-4fd0-8ab2-5a7b2c2e8b8e",
      "author": "Bryana Wynne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8u29TgJ9ErVk5rwgjH_2DQVDUSeT-4vRtC9oJo-obRMjWtA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Good with helping out when needing another location for car parking",
      "date": "2025-05-16T14:00:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Bryana, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. See you next time!",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aa1c2f98-bf2d-430a-86bd-08b29f95371e",
      "author": "Vanessa Blain",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy8aN5RbPijREnP4wcyU3XCchasXHsVXrLBlvNmDS2u7BbhQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and accommodating. Was pleasant to work with and very helpful",
      "date": "2025-05-14T13:43:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Vanessa, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bed8f7af-bd6f-4f04-b151-5efc9b729bab",
      "author": "Alexis MacGillivray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfvmKSHPQnrisWGCRhJo6Kl3lS7pwKPoHCm2bbKP4tAzMK9Q=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Super easy process and great service",
      "date": "2025-04-25T09:27:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Alexis, Thanks for choosing us and leaving such a great review! We appreciate your recognition and will do our best to keep up the great work! If you ever need anything please don't hesitate to reach out to our team. See you next time!",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0e37904b-2aa8-4620-9aa2-8237bd5e7642",
      "author": "Elmer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYAGDMN0paqC-ncP10mJQYN0-cLHaPW_ycvQvdL6BifQl85w=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Helpfull guys, dont be afraid to ask questions",
      "date": "2025-02-27T18:44:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Elmer, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f583420b-71ff-4392-8a5a-2d9dda5dad31",
      "author": "Robert Lively",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbKqSkSU6MCp0DAw-1NHOnuHsukQ1_WuTUZwUXNCy9mWUeMQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly and answer all questions and concerns thanks David 😊",
      "date": "2025-02-24T22:18:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Robert, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. See you soon!",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d07bbbd9-f207-42bf-8e6c-d6cc58486462",
      "author": "Diamond-Lee Dionne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHumpZuYY7k4FdAA533imJKdN_3hlxsKKgbzlD-UQIBdZcYA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Great service and helpful",
      "date": "2025-02-05T21:30:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Diamond-Lee, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! We're here for you anytime!",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "32a8f900-20ff-414c-8be0-c2fa2b45682a",
      "author": "Brigitte Dupee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz4_1H2ni2pRiTWU38N3yz-G-c1yAquwLAe_gKrNglHBvJocC14w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service! Prompt and efficient!",
      "date": "2024-11-18T14:24:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Brigitte, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! It was a pleasure to serve you.",
      "replyDate": "2025-06-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8e863cf6-1bb4-47b0-be08-0dc4264856fb",
      "author": "Michel Gagnon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeaRzPYS7invY-he1uRo06dPhQUi40-b5Q-FYtvu26GMIGGVTg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2024-01-24T17:55:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michel! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track. Take care!",
      "replyDate": "2024-06-29T19:13:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64e102ad-17aa-4d5a-8d52-cda1555cc960",
      "author": "jack richards",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgA51AUhTca91WbaIDcwr2_SacIye25FMsccBn7kjFxesZOw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Have been dealing with Mel since last May. Things could not be better her way of treating me was great. Thanks again Mel keep up the good work. Jack",
      "date": "2023-10-18T21:39:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Jack, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. As always, our team is looking forward to your next visit. See you soon!",
      "replyDate": "2024-06-29T19:13:34.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d259e6e0-8901-4765-8c13-a4e9f975182b",
      "author": "Jay",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgI_tWOVCyKiEKHx5eToQyqKNoR_CtizP3CyS4Paqaxa0eFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mel was very helpful and accommodating. Thank you!",
      "date": "2023-10-05T12:56:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings jay, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
      "replyDate": "2024-06-29T19:13:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "09ccdc9e-03b4-4f47-aed4-2dd13cdc72c7",
      "author": "Jenn Larocque",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUk76ssKs9DSn_hf2sjBkVO9eKk5PTKlTG7Dw2GRXRkdasIZY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stopped in to price out some units. Melanie (?) Was super helpful and showed me several units that fit my budget and needs.  Will return when the time comes.",
      "date": "2023-07-28T15:03:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jenn, We're delighted to hear about your experience! We're thrilled that you had a great experience at our location. We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.",
      "replyDate": "2024-06-29T19:13:36.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f0ba38d4-63d1-4f19-8019-87b57d348e78",
      "author": "Mark Gosselin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCSL-IP_REPCIF24Ue97qOBIbB_dM4_a-I513g0I1bmf0XNxUr=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "So much has improved in the last 6 to 9 months.  Keep it up!",
      "date": "2023-07-18T19:50:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mark, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
      "replyDate": "2024-06-29T19:13:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "db53b5f7-3ee2-433d-a8cd-bc184b31d5ad",
      "author": "VICTOR JASAITIS",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwOwWMLlik5Ql6-l8jd2egi1nz5_VClO_ZvVHleV9nl_Hfbw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-08T19:36:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings VICTOR, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! See you next time!",
      "replyDate": "2023-06-29T19:13:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c9845dc-8cd6-44b5-9e90-f28207c1aa1b",
      "author": "Brian Mcclinchey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTctVEMy2sXVQJbg48TIcrBoujJfW6zskkj9NxXFkn46XuuqEsPw=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Good service.\nClean facility.",
      "date": "2022-09-05T20:55:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Brian, Thanks so much for taking the time to share your positive experience! We are so happy that you are enjoying our services. We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
      "replyDate": "2023-06-29T19:13:36.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3d990840-9952-4486-b102-1590c0b6dfed",
      "author": "Louise Montague",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHrgLuoNgSL7j5znmDphbeD_7lT0TkTpkgDCndwvU-rfSsxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The service here is amazing! Marlene is extremely accommodating and provides exceptional client service.",
      "date": "2022-06-28T11:28:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Louise thank you for posting your positive review. At Mini Mall Storage, we value your time and always strive to provide fast and efficient service. We are so pleased to hear you had a great experience. We look forward to welcoming you back soon.",
      "replyDate": "2023-06-29T19:13:36.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dd25e2d4-13a1-4764-a214-7d39ff7e8008",
      "author": "Kelly MacDonald",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjOV6uzTFc8TVYkjS6GfSKlecVoxdnRBLPSbPl-Wd_Fixuow=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Marlene was so helpful in getting a storage on short notice when My mom needed one Thanks again for the great service",
      "date": "2022-05-03T13:15:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you,Kelly Macdonald! We’re so glad you had a great experience with our team and hope you can continue to trust us for your self-storage needs.",
      "replyDate": "2022-06-29T19:13:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7ade960d-d515-4bed-9cd1-4a4e2da36726",
      "author": "Marlene Shaw",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7-HzIPQDeINcLkwSB6LNYEZVkcuobKHhqnXhA5oSEzGnfYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Moving can be stressful and Mark at Mini Mall Storage helped make the process very smooth and stress free! Recommend this company for anyones storage needs. Easy access , easy move thanks Mark!",
      "date": "2022-04-18T20:27:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you,Marlene Shaw! We’re so glad you had a great experience with our team and hope you can continue to trust us for your self-storage needs.",
      "replyDate": "2022-06-29T19:13:36.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "221ca90c-0a19-4c74-a4f1-619f634def45",
      "author": "David Lindsay",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJy5RYm7z3DnUpUYvjke2AtZY4KXhDyJQfeB4wTRnwroVWOOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The storage unit i previously rented was way to big and expensive. I contacted Marlene at Mini Mall. Marlene help me rent a storage unit suitable to the size i needed. Marlene was very quick to find a unit for me, the unit was very clean and perfect size. Mini Mall is very lucky to have her on staff",
      "date": "2022-04-14T20:06:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for all your kind comments David Lindsay!! We take pride in our friendly and knowledgeable service so thank you for mentioning your positive experience with our team.",
      "replyDate": "2022-06-29T19:13:36.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e0f24072-45c0-4aa5-907e-ca3a25da9ad1",
      "author": "Sue Holo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFOoDnYLJaRPE0yfqYasADZ53RUqaeOmME5YFbPTZS81HGpg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service is 10/10, Marlene was very knowledgeable and patient with all of my questions!",
      "date": "2022-04-14T16:50:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "That’s awesome to hear, Sue Holo!! We’re glad your experience has been simple with us. Thank you for trusting us to safely store your belongings!",
      "replyDate": "2022-06-29T19:13:36.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}