{
"summary": {
"average": 4.9,
"total": 166,
"distribution": {
"1": 3,
"2": 0,
"3": 3,
"4": 2,
"5": 158
}
},
"reviews": [
{
"id": "b207f065-4b19-4b78-a75c-9cbbbd74f0a6",
"author": "Janice Sampson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfWl18Gb9chpgsbVp0hzFJSTS5Cq2wUf6g8CBHXhWas7aqvYsa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-17T19:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-06-18T19:09:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b98e9b5a-7103-4ac9-ba84-451b1b652cd7",
"author": "Asif Ramazanov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLpFIPpn0ZGSu_7SMya2IVSVp5oU_2qtkLWL2A3Di8YbDjOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice, quiet and clean place to store things, Clay was super helpful as well",
"date": "2026-06-11T20:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Asif,
Thank you for sharing your wonderful feedback! We're thrilled to hear that you found our facility nice, quiet, and clean, and that Clay was able to assist you effectively. Your positive experience motivates us to continue maintaining high standards.
We look forward to welcoming you back anytime!
",
"replyDate": "2026-06-15T19:09:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ee5b2483-fdd0-4c2f-8788-886032cea2d4",
"author": "James Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK22Mr5q0-HnxxRRipsRrJP74CBN3whr44NruuQxQlHKROWCcU=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage units are nice and clean, their app makes everything accessible. Clayton, the onsite manager, was fantastic to deal with. I would highly recommend this storage company.",
"date": "2026-06-09T13:45:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear james, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!",
"replyDate": "2025-06-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c49a4e26-65d7-4626-9fdc-2d12d8ea0927",
"author": "Dark Raven",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU3bNORnY662l94OSmjKHqQ8u3rYYec4yQLYAPfRnKuaskdB4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Use a unit, very convenient near the airport, love the app for easy use",
"date": "2026-06-05T01:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for taking the time to share your positive experience! We're delighted to hear that you found our unit convenient and enjoyed using our app. Your feedback is invaluable to us as we continue to enhance our service. We look forward to welcoming you back soon!
",
"replyDate": "2026-06-08T19:09:11.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "6c1a0b0b-c5d2-4a4b-ac67-792ea1a05133",
"author": "Mike Pfortmueller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhCLCC-AXcI5FsKJSD5D0qM-ei_K9VDM6ZJW8DGBEAVLjdNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely pleased!\n\nRight from the start of reserving a unit online I felt like this was going to be stress free, then I met Clay! Clay took the time to show me my unit in person to ensure that I had enough room rented as my team of unpaid professionals (friends) waited patiently to unload.\n\nThis place is extremely clean, well laid out, simple to get in/out via the app and overall professional.",
"date": "2026-05-26T18:35:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mike,
Thank you for sharing your positive experience with us! We are thrilled to hear that the reservation process was smooth and that our team provided excellent service by ensuring you had the appropriate space. Your feedback about the cleanliness and convenience of our facility is very much appreciated. We hope to welcome you back again soon!
",
"replyDate": "2026-06-01T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2d45c406-685f-4448-ba60-c1b71a49083f",
"author": "Kelsey Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyRTOGWesdX-tfbIm6Yxrdumm_szgCqp76hK5XymbYH-T1Y9C2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Randy at Mini Mall Storage was absolutely fantastic to deal with! Friendly, professional, and went above and beyond to make everything easy and stress-free. The facility was clean, secure, and well maintained, and Randy took the time to answer all our questions and make sure we got exactly what we needed. Customer service like this is hard to find these days. Highly recommend Mini Mall Storage — especially if you get the chance to work with Randy!",
"date": "2026-05-08T21:26:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kelsey,
Thank you for your glowing review! We're thrilled to hear that Randy provided such exceptional service and that you found our facility to be clean and well-maintained. Your recommendation is greatly appreciated, and we hope to welcome you back soon.
",
"replyDate": "2026-05-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "39b07b04-91b5-4737-bffa-3a35ea7bd196",
"author": "Yan Deslauriers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdXLJyShvl6Ee9pi3OXnJ2-seiEtfzY5Y3S9unM9H-PqI_usI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I didn't know storage this wonderful existed... Clean, friendly, efficient and their app works great. Thank you.",
"date": "2026-04-14T13:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Yan,
Thank you for your wonderful feedback about our storage solutions! We're thrilled to hear that you found our facilities clean, our team friendly, and our app efficient. Your satisfaction is our top priority, and we appreciate your kind words. We hope to see you again soon!
",
"replyDate": "2026-04-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8fc35882-9900-4b50-9510-04c344ca8d96",
"author": "Juliet Lukasser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI61qbHWlp2svZcg7hZS2b903mX8EZdi7OwuRO0tDxZ4MVPTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-13T19:46:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
"replyDate": "2026-04-22T19:09:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c2e4aed-34ef-4a8f-ab92-9e4816dda4e5",
"author": "gerald craigie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxqcpdM61tSrAGejsrSUVn8VM9aFXDqVVsq5nXAXJ-g-e3-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-03T22:48:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-04-22T19:09:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e605670-5486-401a-b9e8-e21db3a5ea55",
"author": "Shane Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2B83Ij-2DcEdh1c0ofGfbf2cB--Y-rdPLOHJ8OTAJM73vbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service friendly staff",
"date": "2026-03-31T22:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Shane,
Thank you for your kind words and for highlighting our great service and friendly staff! We are thrilled to hear about your positive experience. Your feedback is invaluable as we strive to maintain high standards and improve continuously. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-22T19:09:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd0934b6-ac8f-405f-8f93-e9326414c639",
"author": "Erin Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHODAm5PzogH5eN9Bkr8oU-xhE-IGhff172QIz8sHggxZVe5z4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mini Mall Storage in Nanaimo is a clean, modern, and secure facility with great staff; Clayton and Randy are there to help at every step. The site uses the Storage SmartEntry smart phone app so it is super easy to access your storage unit without keys, fobs, or codes. NOTE: Fobs are available for those without a smart phone.\nIt’s a great storage facility!",
"date": "2026-03-13T20:01:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Erin,
Thank you for sharing such wonderful feedback about Mini Mall Storage in Nanaimo. We're thrilled to hear you find our facility clean, modern, and secure, and that Clayton and Randy have been helpful throughout your experience. Your positive words reassure us that accessibility and convenience are key to our success.
We look forward to welcoming you back anytime!
",
"replyDate": "2026-03-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e50139b7-4ce0-4d00-b203-866c8173ef66",
"author": "Kim Danielson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7REXCyd1ky2TvF88mHIVN9wD1WlrNPfT32fsTHqevai4DA4V1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I spent three days emptying out a storage unit here, and I have absolutely no complaints. Clay was a pleasure to work with; helpful and polite. I highly recommend Mini Mall Storage in Nanaimo to anyone seeking a safe, clean, and dry environment for all your storage needs. Thanks, Clay, for making my experience stress-free and positive!",
"date": "2026-02-28T19:52:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kim,
Thank you for sharing your positive experience with us! We're delighted to hear that Clay was helpful and polite during your time at Mini Mall Storage in Nanaimo, and that you found our facility to be safe, clean, and dry. We greatly appreciate your recommendation and look forward to serving you again in the future.
",
"replyDate": "2026-03-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e5eed772-42ef-479e-9825-2343c8338d4d",
"author": "Sam Locke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgZvBpCbnyfT4SYcBGebhjTg_cZ-Z36HdY9Q7H9Tny4ps6ojLn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Worked with Clay, great experience. Beautiful storage units",
"date": "2026-02-26T23:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sam,
Thank you for your kind words! We are delighted to hear that you had a great experience working with Clay and found our storage units to your liking. Your feedback inspires us to continue providing exceptional service. We look forward to welcoming you back in the future!
",
"replyDate": "2026-03-22T19:09:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c44024ab-71ed-4601-a211-df00128aff44",
"author": "Jessica Meier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_Vkd0KiKGMF-svx2nIKhDZbpJ9CUsZIfMDgxHjo2xWUvyPi0P1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with the friendly staff. They have a new system that doesn’t require keys, just an app to unlock the main gate and your unit when in proximity, a pretty slick system that works great.\nStaff helped me with the quick set up of the app and walked me through how the system works, it’s very intuitive, no more having to remember keys and pins to unlock gates and doors.\nThe units are clean and have sensor lighting.",
"date": "2026-02-07T20:51:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica,
Thank you for sharing your wonderful experience with us! Your feedback is invaluable in helping us maintain and improve our services.
We look forward to welcoming you back soon!
",
"replyDate": "2026-02-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "507a65b9-f571-4969-b29c-5fa3d3eb286f",
"author": "Joseph Guarisco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkwBiXHrZNx-Oqu_AnCueXlVuWQtAvLVlY3sw-Dx0S7rr9ravZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility, very convenient and updated locking system for each unit, very friendly staff. Great place to store your items safely.",
"date": "2026-01-27T19:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joseph,
Thank you for your wonderful review! Your feedback is invaluable in helping us maintain a safe and convenient storage environment for our tenants. We look forward to welcoming you back in the future.
",
"replyDate": "2026-02-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cccb6540-ecca-4b57-8f23-ba324b529815",
"author": "Robyn Coole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvyvyxgBZvmQ02YaA5yXthkHbaV34npEcizovdk_eJg4-ut_uC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend, Clay is super great, helpful, very informative and accommodating! Found me the perfect size unit for a fantastic price. Couldn’t be happier!",
"date": "2025-12-25T01:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robyn,
Thank you for your glowing review! We're thrilled to hear that Clay was able to assist you in finding the ideal unit at a fantastic price. Your feedback is invaluable to us in continuing to provide exceptional service. We look forward to welcoming you back soon!
",
"replyDate": "2026-01-22T19:09:11.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ee9e9ae0-3dd3-4c9c-bc8a-762f83ad658b",
"author": "michel paquin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGbCzPYWAo7Z4SYyZCCJ8yFkFO6eJI4JaTPdY9SaJZvE-bYz-J=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good communication fair prices and discounts kind and explained everything well",
"date": "2025-12-12T23:36:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Michel,
Thank you for your wonderful review! Your feedback is invaluable in helping us maintain and improve our services. We look forward to welcoming you back soon!
",
"replyDate": "2025-12-22T19:09:11.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6eb5a6e7-71a4-49e4-acd4-ac74a2e6dc4b",
"author": "Elizabeth De Jesus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOyIgJUCHdZ2EXd_e5toO5ni45VwviBrX1Rv6RoT0m38NO0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from Clayton\nI would highly recommend this storage facilty",
"date": "2025-12-02T18:23:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Elizabeth,
Thank you for your wonderful feedback! We're thrilled to hear that Clayton provided you with excellent customer service and that you would recommend Mini Mall Storage. Your support means a lot to us, and we're excited to serve you again in the future.
",
"replyDate": "2025-12-22T19:09:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1defdeed-688c-42ff-aebf-ca7cd6c070f6",
"author": "JT Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoXPiztD-vx5bXaHK35wfhnExY-oEuBgNlFqAdOdXPAesJMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage facility, secure clean friendly and fair pricing. Highly recommend",
"date": "2025-11-25T01:53:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello JT,
Thank you for your wonderful feedback! We're thrilled to hear you found our storage facility in Nanaimo secure, clean, and fairly priced. Your recommendation of Mini Mall Storage means a lot to us. We look forward to welcoming you back!
",
"replyDate": "2025-12-22T19:09:11.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "535a37ec-e799-4bc0-aa6f-fdb56ffe613f",
"author": "Amal Joe Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsj2u63xaAZPmaYIA3ngS_v-Emm8Kfqwm4_kqGOKHB2oULMZU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service. Secure storage. Clayton was very helpful. Will recommend 💯",
"date": "2025-11-19T20:22:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Amal,
Thank you for your kind words! We're thrilled to hear you appreciated the great service and secure storage, and that Clayton was able to assist you. Your recommendation means a lot to us, and we look forward to welcoming you back soon.
",
"replyDate": "2025-11-22T19:09:11.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8b5835f8-6a18-4d15-a1e4-6fca5425a4ea",
"author": "Sarah-Ann LePage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHEn6pk1betsuYrQbK7N0ZlAyhv6sJqYtQyXCOINOhar28ecGF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clayton is a great guy to deal with , very knowledgeable and kind. The no key locking system is a wonderful idea. It is simple and works great. If you need a safe secure place to store your items this is the place to go and Clayton is the man to see. Thanks for all your help Clayton!!!!",
"date": "2025-11-19T10:34:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sarah-Ann,
Thank you for your glowing review! We're thrilled to hear that Clayton was able to assist you with his knowledge and kindness, and that you find the locking system to be both simple and effective. Your feedback is invaluable, and we're delighted to know you're satisfied with our service.
We look forward to seeing you again!
",
"replyDate": "2025-11-22T19:09:39.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "97311b71-108c-458a-8f15-c85448bbf65a",
"author": "Brian Collings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8g51z6_my42G1zjjrhLbePY2bDFUv8UYq49D3JN9p6vT-HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from Clayton in Nanaimo.",
"date": "2025-11-18T21:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Brian,
Thank you for sharing your positive experience with us! We're thrilled to hear that Clayton provided you with great customer service in Nanaimo. Your feedback is invaluable, and we appreciate your support.
We hope to welcome you back soon!
",
"replyDate": "2025-11-22T19:09:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0093c2dc-d84f-4a3f-9b77-dc69e2dc2020",
"author": "Vancouver Island Moss Removal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCg5PiwqEgUT205dXw0AT8sFiFhm0K7d14savWru3kkn-tuO8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clay at mini mall storage was great. Answered the phone right away, got me in right away and had immediate availability and was super accommodating. 10/10 recommend him and mini mall for any of your storage needs",
"date": "2025-10-30T21:37:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your wonderful experience at Mini Mall Storage. We're thrilled to hear about the prompt and accommodating service you received. Your recommendation is greatly appreciated and motivates us to maintain our high standards of service. We look forward to serving you again for any future storage needs!
",
"replyDate": "2025-11-22T19:09:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55b70952-7a3e-4820-ae71-ac7c70095385",
"author": "Tina Gooderham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqdXhv6CBO6JbQQj90kmdjWME9n4nMKdu3yoTctvncpywaHeI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Highly recommend; clean facility & kind, helpful staff. I had a unique circumstance that needed special attention, and I am very grateful for everything you did for me. Thank you!",
"date": "2025-09-09T20:20:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tina,
Thank you very much for your wonderful feedback! We are thrilled to hear that you found our facility clean and our staff kind and helpful. It's great to know that we could assist you with your unique circumstances. We appreciate your recommendation and look forward to welcoming you back in the future!
",
"replyDate": "2025-09-22T19:09:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "28f71cb4-8cad-4612-a3a6-07d2a9df2243",
"author": "Mandy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqZiZMQn9W8mFdWl7_ji_tyariQenWVvsS6bOLhFvFtR0eYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, great communication. Friendly people. Helped me figure out my storage needs and checked in with me personally to see that everything went well. Good access hours. Very happy.",
"date": "2025-09-06T14:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mandy,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team provided you with excellent communication and assistance in figuring out your storage needs. Your kind words truly motivate us. We hope to see you again soon!
",
"replyDate": "2025-09-22T19:09:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "04772044-f51e-4a92-adb1-be0ce78f61ac",
"author": "Theresa O",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIIHXRbq9-AyOlmQgctS5B_e16gRvUWF91hHjolwEsLBvRp0vG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and convenient and friendly staff.",
"date": "2025-09-03T14:34:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Theresa,
Thank you for highlighting the ease and convenience of your experience, as well as the friendliness of our staff. Your feedback is invaluable in helping us maintain high standards. We look forward to welcoming you back soon!
",
"replyDate": "2025-09-22T19:09:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6a964af6-0d67-4328-b60f-a61c3f3c1192",
"author": "Miza Dawn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_QtST6Y2JiIh_q-cjlawt-lMpkBF2zDH1RkzAYVUmeAO18Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff, awesome layout. Very satisfied with the company",
"date": "2025-09-03T05:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Miza,
Thank you for your kind words! We're delighted to hear you're very satisfied with Mini Mall Storage. Your feedback is invaluable in helping us maintain and enhance our services. We look forward to welcoming you back soon!
",
"replyDate": "2025-09-22T19:09:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d52ba7cf-df9b-4102-9b35-287f3b9a15b2",
"author": "Janine Morton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlP-eX9APnhbF7_j29Y6V5yZCi8iVhWNZewD5kvCghxMZ3Zg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I called and got Clayton on the other end of the phone... this man went above and beyond for me. I was put into a situation where I needed a storage unit ASAP. Upon entering the office I was treated with outstanding customer service. I know my things will be safe and secure as you cant enter the storage locker area unless you have a code that unlocks the gate and your locker when you arrive at it.\n\nWith that being said I recommend this storage locker place ,if you're looking for promt customer service, as well as service with a genuine smile look no further this is the place",
"date": "2025-08-17T06:23:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Janine,
Thank you so much for your glowing review! We're delighted to hear about your positive experience. It’s wonderful to know that you felt treated with outstanding customer service and that our security measures give you peace of mind. Your recommendation means a lot to us and we’re thrilled to have been able to assist you promptly. Should you need anything else, feel free to reach out. We appreciate your kind words and your trust in us!
",
"replyDate": "2025-08-22T19:09:39.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "940f6cb0-3e84-4f5c-895f-860f653f7b5e",
"author": "Theresa Hornaday",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEpkMv-sASey1PZ2ga1pcDNSfGeWPhqXfKNjZElQypyYvhpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Clayton Smart is a very nice kind man , very friendly and always there to help.5 Stars 🌟 best customer service I've ever received .Will recommend this place 👌 👏 Well done !!!!",
"date": "2025-08-14T05:12:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Theresa, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5700f7db-0941-4543-a4f1-914189608d45",
"author": "Chris K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSuyVrL1Z-Qhho7OEsEOZ-hDgmQsawsbuvq6eIJiAkYXHFT6MBwQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a great experience here. State of the art security and really professional service.\n\nOn my second visit here once again I felt so well treated. I had issues fitting all my stuff into the largest storage unit and reached out for help. Luckily someone had just vacated a unit and I was able to find enough extra storage. Even if they had not been able to help me I felt that every effort was made to try and help. What more could I ask for?\n100% amazing service and a state of the art facility!",
"date": "2025-08-01T00:01:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chris,
Thank you for sharing your fantastic experience with us! Your positive feedback is greatly appreciated and motivates us to continue delivering top-notch experiences to all our guests. We look forward to welcoming you back soon!",
"replyDate": "2025-07-22T19:09:39.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "63567e37-43fb-467e-ba11-23fddc8ac0af",
"author": "JM Stephenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcnSXv5f2HJ78TOkF0rrF0St7IqXx_xVDbnVp3VwNmvtI1xaGD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a complicated situation whereby the last owners took my key. Clayton came through with flying colours, sorted out access to my locker and facilitated a new key. Thank God for Clayton or I would have been hooped!",
"date": "2025-07-25T16:09:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello JM,
Thank you for sharing your experience with us! We're thrilled to hear that Clayton was able to assist you effectively and resolve the issue with your locker key. It's wonderful to know that his efforts made a positive impact on your situation. If you ever need further assistance, feel free to reach out. We appreciate your kind words and look forward to serving you again in the future!",
"replyDate": "2025-08-22T19:09:39.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e3a8946b-6b03-4768-9d65-3c4c444025e0",
"author": "Michael Calladine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJdc-we6_HDbKO1ngO90I-__KxVlTD7Z5WGl24PkKI_vf6qkMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clay Smart was super helpful and courteous. Friendly handshake and all around warm welcome. The units look clean and with very high ceilings.",
"date": "2025-07-23T19:23:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Michael,
Thank you for your fantastic review! Your feedback means a lot to us, and we look forward to serving you again in the future!",
"replyDate": "2025-08-22T19:09:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "91a23c2a-83d5-4b76-93d8-9cafff98e081",
"author": "Ian Casselman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ6Op3LPPJ4u5nv85boJ0Okg3Ltmhdz7nTA4nYi4Q4fWFGH7p9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was fantastic with getting me set up even with technical difficulties. He was very kind and helpful. The location is clean and secure, highly recommend.",
"date": "2025-07-17T23:53:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ian, thank you so much for your wonderful review! We're thrilled to hear that Clayton was able to assist you effectively, even amidst technical difficulties. It's great to know that you found the location clean and secure. Your recommendation means a lot to us. We look forward to serving you again in the future! Best regards, Mini Mall Storage",
"replyDate": "2025-07-22T19:09:39.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c4135f86-6008-4571-a6d4-2e5580dbd9d3",
"author": "Songzi Zhang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5o-j-DBD0_yVho_zzqswnrNRNKoWgtggRR5u1M5yelq4E1npp=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is clean, secure, and well-maintained. Staff were friendly and helpful throughout the process. Highly recommend for anyone looking for reliable storage in the area.",
"date": "2025-07-11T18:54:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Songzi,
Thank you so much for your wonderful review! We're thrilled to hear that you found our facility clean, secure, and well-maintained. We truly appreciate your recommendation and are delighted to have met your storage needs. If you ever need anything else, we're here to help!",
"replyDate": "2025-07-22T19:09:39.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ea8ae646-3a95-4501-b441-8cdbe96aa477",
"author": "Jaye",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPlae9kVQnohu4h9i9oQtMpemBTFe5wMR6UxpNSD3li1aZlmEp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much Clayton for making the transition smooth and going above and beyond.",
"date": "2025-07-04T22:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jaye, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!",
"replyDate": "2025-07-22T19:09:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5351955e-5bf4-4af3-bfa4-c24f4dbd35a7",
"author": "Daniil Shesterinin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9z_Os42vQQgAMdoxBoozegI4Z8WJKog4nMTwjPqpZfwXLt_E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at Mini Mall Storage. Very modern and clean facility with top notch security. Clayton's advice and customer care made the process streamlined and enjoyable. 10/10 would recommend!",
"date": "2025-06-26T19:04:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Daniil,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our facility modern, clean, and secure. It's fantastic to know that Clayton's advice and customer care made your experience enjoyable and seamless. We truly appreciate your recommendation and look forward to serving you again in the future!",
"replyDate": "2025-07-22T19:09:39.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "97f44e1c-b872-447b-8619-fe2beda5d75d",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOx-7-744SKDo461n5bWq-FNa_jNhCfBJxOs8hxgm1mUnu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility with Excellent Staff!!",
"date": "2025-06-17T01:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Mike, Thanks for the great review! Hearing that your experience went well really makes our day. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f966b77-7e0e-493c-86c3-7f8f1f462d27",
"author": "Yan Tibo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfBh_frFfg46E6a3x0R7FgTsQI8X-DcnnuJ_w6j0lHWff8vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-26T17:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Yan, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! See you next time!",
"replyDate": "2025-06-22T19:09:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f0dce5a-4b6a-4cf9-8c4b-aa6b0f4c649c",
"author": "Debbie Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1UjEeNtFkzdMCqJI8Reu6vCYRpGEkkcFn4WmGlZFRlx8wzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility for our 45 ft 5th wheel. I highly recommend them.",
"date": "2025-05-25T22:39:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debbie, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!",
"replyDate": "2025-06-22T19:09:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abb5d843-172a-496d-b95d-d1b15b1fa046",
"author": "Raylene Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKr6BtCCdF73v9IC8865xkXIQmdmp8YOv2SzgGhY9Ucm_GxSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My partner and I have been renting here for years now and we’ve had nothing but the most pleasantly optimal, fast and efficient service! I highly recommend Mini Mall Storage for anyone in need of a safe, private and secure storage facility that is easily accessible and offers a variety of rental options with very affordable pricing. In addition to their unbeatable membership benefits compared to other local storage facilities, they offer flexible hours of access given special circumstances for individuals in need of particular additional services to fit their personal schedules.",
"date": "2025-05-25T20:52:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Raylene, Thanks for the kind words! We're thrilled that you had a great experience at our location. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We're here for you anytime!",
"replyDate": "2025-06-22T19:09:39.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c1d5e09d-b3ec-4e84-b880-57d96465ab72",
"author": "M.R MARCUS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVimAu7M1FBGmq9yFat9qIG_MaUxd3DA2dvsOx5fpuFs_YOjZ5sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is very clean high tech.. the guy working is very helpful and friendly.. very good prices..",
"date": "2025-05-13T18:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings M.R, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We look forward to keeping up the great work! See you next time!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e5a968f1-5692-49b0-85bb-895980216b9e",
"author": "Randy Larsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIM16H1ZV0JlkW-g0JbB7Y8PwhejgiltTFelf_OU1-IMPCSTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton goes the extra kilometer to make the move in great . He is the guy to use.",
"date": "2025-05-07T19:32:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Randy, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. We're here for you anytime!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c0c5d01-0014-494e-a5de-f5716c36dc20",
"author": "Devon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI__T8dvUbZ04m4vBe8XKC-vPBhh83DpCsN916zVvJlqnRfDgg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This facility is exceptional- it’s all powered by an app which makes everything from the opening of the gate to entering and locking your unit super easy. There is a washroom on site the whole place is super clean and if that’s not enough Clayton, the manager, is unbelievably helpful. I couldn’t recommend this place enough.",
"date": "2025-05-03T02:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Devon, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d4f2555e-c0de-41b1-b7a3-92bde2d2a0e1",
"author": "Jacob Zelenski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVw7YRC4t3NaG2fiu9xrvz62-DbAPB-slRU3VFdc0Ob-h8Esc1s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy service! Very friendly and great rates.",
"date": "2025-04-30T16:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacob, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "587a9286-37c8-4e9a-b77a-e580b98da7d4",
"author": "Anuj Trivedi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxrGogDZjWuIvpSwQ12Qjs26C2gTphtqZgbo6A6jrVTV-2Kx4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clay was kind enough to show me the facility, everything is looking clean and new, lovely place. I am still looking at storage in the summertime.\nClay was professional and very comfortable to deal with. I would recommend this facility to anyone looking.",
"date": "2025-04-30T02:11:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Anuj, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0ba44eb6-5327-4fc3-96b3-f3efa922e8dc",
"author": "Heather Diewert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVLi5dM1sv9ONe2nroXaU_jSwxT2LFArQGBnC9vdX7ndNoKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were completely impressed with the service that we received by Clay.\nWe just relocated to the Island and were looking for affordable, clean and secure storage.\nClay spent a lot of time going over options for us without being pushy. He was friendly, professional and knowledgeable.\nYou won't go wrong with choosing this facility.\n\nThanks again Clay!",
"date": "2025-04-29T21:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Heather, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. We look forward to keeping up the great work! See you soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "4a8cb8d7-ccc2-4225-bbc2-e5850ad853f0",
"author": "Fruit Salad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRfPkMbnV7BV-gLZ7vhY7tc4TKOkI8IfdBpm_g9UtgEf0xcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the first time I have dealt with Mini Mall Storage and Clayton has made the whole process of storage rental very easy. I had called other rental facilities, but I chose Mini Mall Storage specifically because of Clayton's exceptional customer service. During our phone calls, he was very kind, patient and made things very simple for me and in fact, went out of his way for me. My storage situation is a bit complicated, but Clayton made things a breeze.\nI am very impressed with the service I have received and would recommend Mini Mall Storage to others.",
"date": "2025-04-26T15:37:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Fruit, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "32bd8df6-8b75-47f6-b8e7-488bcccbe93e",
"author": "Sierra Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtPWHNjBbVKjKTjv3ND1T9XBsxBa--_GMSet0RJJvlfIyVVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had some miscommunication issues when booking the unit, but Clayton Smart was wonderful to deal with and got everything straightened out right away. Pleasant experience! 10/10.",
"date": "2025-04-25T01:59:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Sierra, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "875f210d-2ac7-40f5-92f5-6aea09f228b1",
"author": "Tanya Hiltz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWe-7Z3K1BNf8d1MTEetHUEkIho6_MGhD8XTCqo2IDVr3bKSEY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Service",
"date": "2025-04-18T05:09:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tanya, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e935dd5-7ff2-4339-bf6d-99b754e0b17e",
"author": "Val Kumagai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_e5zxFicqr4gqEzQamaNJYhWVuvO9Nvt0L9PBNDvljJ7BsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great experience! I arranged for a storage unit for my son’s residence belongings. Clay was so helpful and had all the paperwork done really quickly. He answered all my questions and replied right away when we needed to pivot our plans and made himself available. Highly recommend!",
"date": "2025-04-17T23:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Val, Thank you for the awesome feedback. It is truly touching to know you think so highly of us! Please reach out to us with any additional questions or comments! It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e3bcdac-4724-4bd9-9024-3b102ed530c4",
"author": "Lil Jesus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZGJSwgiuiganmi-RA39isNNqySRL1mAnzCJYwGN78yOnauTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, well kept facilities. Clay was super helpful and gave us an in-depth tour of the place. Prices are fair.",
"date": "2025-04-17T20:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Lil, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! See you soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "285b41bc-942f-4d1b-8f00-7c3d2bcabc20",
"author": "Rinny Jose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpJqQsbgX7VoRQB7icsiNyusK3NNtLHC0dyw5gQ9zSW08-v8mpJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Taslim, Clayton and Mohammed such a wonderful and delightful team to work with! The facility is clean, secure, and well-organized. I really appreciate the easy access hours and the peace of mind that comes with their top-notch security. Highly recommend to anyone looking for reliable and affordable storage in Nanaimo.",
"date": "2025-04-16T01:33:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Rinny, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f3440ce9-6ad6-4190-b780-bdd8e3b4073d",
"author": "Eddy Balaya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAwogsZhILyNFSlbFpTVRitThQ6P212satQL5kVT5n8xsCz6BZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The welcome was phenomenal. Top notch facilities here local in Nanaimo",
"date": "2025-04-16T01:27:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Eddy, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c2688c5-c9cf-4d3b-a32b-1059a4355ef6",
"author": "Eve Walton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEYHDhjKSRPzHcemIzPk776QfMGkmmT-LNBf0v_xNwcZgkyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-16T01:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Eve, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61156f25-b414-4b92-8373-510bd9900514",
"author": "Sharon Erickson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU74-nB7Y4GHVoljsE0659HCsBH5HMiktK18ZZyYemiIRTDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-16T00:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Sharon, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. See you next time!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "407f2ba0-2f11-4619-98e7-1745dc9cccd6",
"author": "Kim Howland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLH9LHOMf1_ibiyDnhm5FbMUesR9WkMZ5e39BZBvwjBDjhMJA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-04-16T00:38:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Kim, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c2f65c2-f2d0-4edb-9145-e699aa04bc15",
"author": "Michelle Kocourek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjd2E5yOqvLPdnAxBvlP9aMBJYz5_4OAqyX_7yJnvVLWxupKJM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Large property! Clean and bright with easy access! Great community supporter as well.",
"date": "2025-04-16T00:38:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Michelle, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "5ca21199-869c-4040-92f8-685b4f77bedb",
"author": "Nigel Fee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLqIGKUqrKkNCBqPkeJ1ScQ1gHaXpmYnNHJGIRKebga61rHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Recently attended an open house, was really impressed with the facility and the local Team were really engaging.",
"date": "2025-04-16T00:37:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nigel, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! Hope you visit us again soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c77267c-624a-4854-8d26-dd411494de4a",
"author": "Nikki Mahy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw3aX7mG-rUgxxH7-3614qnk-cmK012C6zj-0wdbJpxrFWYEk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Beautiful building! Great staff.",
"date": "2025-04-16T00:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nikki, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "821fce31-3543-4fa4-be9c-1db5eddcb943",
"author": "Lonnie Eckardt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXEh2HOmhHWb8cU5aMz3OckMcxbFParDOHHI5tWvWNu1ySpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place great people!",
"date": "2025-04-16T00:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lonnie, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!",
"replyDate": "2025-06-22T19:09:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08470448-149f-4f3f-92f5-03a11db288c1",
"author": "judith stephan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxFAaFAnAOUmHXi4Rbd5CjkF6VdTQZHDzgMYdFZoo1VSZVHbE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility in South Nanaimo with awesome units and fabulous staff. Just off the highway... easy to find",
"date": "2025-04-15T23:59:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear judith, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09f2308e-4ab9-4d7e-a679-2d49bbd01329",
"author": "Todd Bordeleau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTEn_hyKUdeObQgCuFInbcvVtZZl8fBuUza8OjvSiN8F3J=s64-c-rp-mo-br100",
"rating": 5,
"text": "We are very happy with the experience at the Mini Mall storage facility. The unit was clean and well maintained, and the overall property felt secure. A special thank you to Clayton for being so helpful and professional, he made the whole process easy and stress free. Highly recommended.",
"date": "2025-04-11T23:46:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Todd, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7265bab2-0883-4275-8177-0bb3266e45e9",
"author": "Susan Biagi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeduHwSIkF5317sGB-fsuWFIzb0rTjs5dD2lUxL4AwSmQTWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have been clients for 3 years and greatly appreciate the attention to security, the proactive customer service, and the tidy property, both inside and out. The latter is especially noticeable, particularly the bathroom which is maintained to a high standard of cleanliness.",
"date": "2025-04-09T23:09:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Susan, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. If you ever need anything please don't hesitate to reach out to our team. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3ee1cbe2-e4b8-452e-b2fe-1adcb24020fd",
"author": "Michel Pambrun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSNi_G9XVeDiXq35ekCH7x3b0SDmd9NdIE0rQAzu0HS3yYZg9y=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been a customer with a unit for over a year now, and have nothing but great things to say about the storage facility. Clayton, the site manager has been so helpful, co-operative, inviting and has responded to any of my concerns with attention and care. The facility is clean, secure and they have always worked with me to keep my business here. I've worked with a few facilities in the past and nothing comes even close to the service, care and attention that site manager Clayton brings to this facility. Bring that great management alongside a modern, clean facility and you have a fantastic option for anyone looking for a storage unit short or long term. Highly recommend and give Clayton a raise! He's a huge part of the draw to this storage facility=)",
"date": "2025-03-04T11:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Michel, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ed50f1c3-162f-4e64-bc8a-3d133a75b827",
"author": "Rob Wolfe Au hunter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXUEY4AJKRBjxKBm6GMuAj2rOhb92VGH07yduo-Vq-NKToubwj=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-02-14T04:31:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Rob, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f8c8894-131a-4cb7-8b96-12ad949d0789",
"author": "geordie mcpherson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWLhksZeAVQwbN1PWsfAe92xK7bQm9FXDG_fBDTev1xzUQTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location.\nGreat service.\nThe Team at Mini Mall Storage Nanaimo were very courteous, respond to emails promptly and were happy to help with any questions or concerns.\nThank you so much.\nI will be sending any Stericycle/Waste-management business I can your way.",
"date": "2025-01-30T22:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello geordie, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8be0ba2-3b23-4f0f-bc96-2d27d1926cb0",
"author": "Donna Flett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWZdB0bF3KXmEbliY9HumLR63a-t3Fl-5IwPqthoedGvu1cQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility is modern, clean, easily accessible, secure, and provides washroom facilities for renters. Clayton Smart, the property manager, is professional, polite, helpful, and cheerful. The customer appreciation event Clayton ran in the fall of 2024 was a fun and informative event for those of us renting. I would recommend this facility and Clayton's management of it.",
"date": "2025-01-14T00:35:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donna, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. As always, our team is looking forward to your next visit. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "537e132f-6c31-4514-87a8-95a5ede7233c",
"author": "Geraldine Jimmy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkXLMlUpekRKbeG0JRWDZ3hAki9cpDNaUQtnFe9CXgI3BRLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This , business, company.. are great people to deal with, they go above and beyond to help there costumers.\n\nI'am so ever grateful for the way I was treated I give them a THUMBS 👍🏽 .\n\n💯 %\n\nCody had great Customer service.\n\nThank you for helping me , on a continuous basis 🧡",
"date": "2024-12-31T22:59:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Geraldine, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "41cf4cfd-90a0-40ed-9a98-dd4a3919d166",
"author": "Rick Granger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrO7C6n3iBhx0E5Ljo2rLtZhLG-9x_4XUTfku0_2NeSs1beSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks to Clayton and the team for having a spot for me. I called him to see if any spots were available for my rv as we had already stayed at the same place last year and were pleased with the way they were willing to help me out before. It was refreshing to have someone show the true meaning of customer service by holding a spot for me and helping me park the rv in an extremely tight spot so thank you Clayton I appreciate your service.\nRick Granger\nNanaimo BC",
"date": "2024-12-21T17:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rick, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4283f3f1-72e6-49ad-919a-5dbeed82dfa3",
"author": "Mike Plourde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQBLLL3Q8DZ_6Dtcjge6UkMAdz-fQ3OUL9Si-xIs_hwbY6Yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2024-12-12T18:11:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mike, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a518fffe-4208-4bc6-8adf-2fa1e3995299",
"author": "patrick telan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqmsIvKxFJPvj3pgwl_133ECyMFc1DtzA3wOtBM5lovjOxMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently made the decision to store my RV at Mini Mall and I am very happy so far. Having stored my vehicle over the past 3 years at 4 different storage facilities, the Mini Mall Nanaimo is the best of all. Clayton is an extremely helpful and professional property manager who runs a very well designed, newer facility, in a very good location.",
"date": "2024-11-30T01:43:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey patrick, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a21f1c6e-1678-41f1-b9e7-dc1ad3403ca9",
"author": "Rod Edwardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_lJFKsXL4WEGwC1sYs6lF--NTAy-VrDXcTZkldYfKRPdK9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We moved from Alberta at the end of May and required a storage facility to accommodate our belongings while we were searching for a home . We ended up renting two lockers and a parking spot from the Nanaimo Mini Mall storage for 4.5 months. Clayton worked with us to ensure our rental of all three was seamless and helped us navigate the online booking . We were very impressed by the facility . It has an app you use to gain access to all applicable gates , doors and lockers . The grounds and lockers were very clean and they supply moving dollies and carts for their customers to use . Clayton was extremely attentive and helpful with any questions or concerns we had . I highly recommend this facility for anyone looking for safe and secure storage for their belongings.",
"date": "2024-11-28T17:13:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Rod, Thanks for the kind words! We're thrilled that you had a great experience at our location. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "48aa81b1-69d1-488d-8660-2db4d34d8d4e",
"author": "D'andra Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRcjc9UjcwymFa0_rmvRVvlKOjExB1Zyj3Xz_8sVPP7sTHR9Zx=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm so glad that I found this storage facility! I was in a pinch and needed a same-day storage unit, not only did the owner answer right away, he was very attentive to my needs as for size/price for the unit. I got the unit, and all of my stuff in in about 4 hours!! Not to mention the owner, Clayton, is BEYOND helpful. Very kind, attentive to detail and you can tell he cares about his customers. Luckily, I don't need the unit for long, but if I ever do again, or end up recommending to someone else, I will definitely give Mini Mall Storage in Nanaimo more business!!!",
"date": "2024-10-23T20:00:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear D'andra, Thanks for the kind words! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "affd3128-96ec-4983-adb7-cc015b6e47d8",
"author": "ravi patel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxsDXw9lcFZGfaHX8rE0DzhLttiqd4S9QPZ-5HVuvM6GYJgGZ1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clayton is not only a good property manager but he is a very good and kind person- very friendly, walks extra miles and eager to help. We rarely find such kind of people. I am happy to say I am lucky that I contacted them and getting his help. Waiting for the moving day. 🙏🏼",
"date": "2024-10-19T22:07:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ravi, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We hope to continue exceeding your expectations with great service. Hope you visit us again soon!",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed99c7e0-9d17-4314-9b30-159376bd0fcf",
"author": "Chantal Blumel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb1daVh5YsIiw63f-o4yGiegpPy2n2gitptvpsJro0NXa1XJc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent unit and very courteous service.",
"date": "2024-10-15T18:30:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chantal, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d24f4bf-4fb8-4c01-84d1-84f309129a7e",
"author": "Jacquelyn Rowland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEthfRw9ZkqWmcL9U41X78X0u7AXFdy8k8k-9n4Gq-DgfO8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! I was lucky enough to be in touch with Clay, top notch guy, would highly recommend storing anything here",
"date": "2024-10-10T01:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jacquelyn, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f57f7557-1d42-4ea3-9c57-1ed4df2b8e53",
"author": "Asia Viking kendrah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVW7k5e1W-Urq-8V_Hx7pORE52767Tokhy4L6mmbi9oLt_RxDZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The mini mall storage is great....",
"date": "2024-10-09T19:30:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Euge, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1db990ac-5389-44dd-a443-f84001a99c9b",
"author": "Lesley Francis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ_a_UJsXe3J7XTqL9_mMpL7UsLbrmiNIdjPI9J9QHddqfyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is an excellent service and clay is so incredible at his job. This man is the reason for this successful business. I’m over the moon with this whole experience. Thank you kindly",
"date": "2024-09-23T23:14:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lesley, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5580efe-6bd8-4253-83e5-4dd867b7538b",
"author": "Rebecca LaForge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWc2LpC31qXv9YQD52hvzeE5Fn-QmAkAqkvEN0Saym5eh-7mKrvqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was the first customer to rent a unit when it first opened and I remained there for almost three years. It is a very clean, secure, and well maintained facility. The manager, Clay, is friendly and so helpful, especially when he rescued my valuables I accidently left out overnight!\nThe unit was pest free and the temperature was perfect to keep my clothes and linens free from moisture.\nI will 100% rent again when I return to my nomadic ways.\nThanks for the space!",
"date": "2024-09-04T19:46:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Rebecca, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b23aa4c3-a3ec-4738-90fa-89a3e432c6a9",
"author": "Michael Van Campen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbTaf1kXLZ236E2aosVYFaxswjwW1Mo13XIawLebqxDShZRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic spot for storing my travel trailer. And Clayton was always available if I had any questions.\n\nThe app to open/close the front gate worked flawlessly and is a great way to gain access to the secured area.\n\nThanks Clayton!",
"date": "2024-08-30T16:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Michael, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We hope to continue exceeding your expectations with great service. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "232276a0-358f-4d8b-8dc2-68a7099507d6",
"author": "Jacquie Cherewyk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUD9Zy4eB3qDv1fkm3XIh2oxH4A3v0O1XIGcGySUdI7DkDobxLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’d recommend Mini Mall to anyone looking for storage short or long-term! Clayton has been the easiest, most pleasant part of our otherwise challenging moving experience. He made sure I understood the charges and worked with our movers to get our things shifted over. The facility is new, looks very secure, and even landscaped!",
"date": "2024-08-27T23:32:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jacquie, Thanks for the kind words! It is truly touching to know you think so highly of us! Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "1ba03f68-753a-4127-b37c-585aff4bfab9",
"author": "Kelly Cochrane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVx6c7ozfujV2RjDYiSfk0kOJlk0RKHM9oHPDvIAoyRjpBHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I moved my daughters contents into storage and made all the connections from Winnipeg. This is a very professional, friendly and well run place. Super service.",
"date": "2024-08-14T22:01:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kelly, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We're here for you anytime!",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a632058-9869-44cf-a1c6-d218a93fb44e",
"author": "Kelly Cochrane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmycYHs9l9uBaDzivBtY7pKIsG6eH4XaOqFCfEnZwmN4nNmK_p=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is super clean and very well organized. Very modern and staff is more than helpful.\n\nI set up the storage from Winnipeg and it was seamless. Good job guys.",
"date": "2024-08-09T12:25:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Kelly, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0d83e6f5-8694-440b-8b0e-7740c8e4be44",
"author": "Robin McColl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8H9IRp9MZ3kOyxv3MVPbQ7MBe-3MarrQxDauDaq4qFfbqTpAi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-03T18:22:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Robin, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "797ffc36-7245-4651-acba-bb528756a70d",
"author": "Robin Schaefer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsz2y_0Ss-1-sOjTedmv1vvVG1B7w7fbnOD7w6n4ViAoslWy8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve had a great experience dealing with Clay at Mini Mall Storage—he’s fantastic, personable, and always ready to help with a smile. However, I do have some concerns about the company's pricing tactics. I've noticed that rental rates fluctuate quite frequently, which can be a bit confusing and frustrating. Despite this, Clay’s excellent customer service makes the overall experience positive. If you’re considering Mini Mall Storage, I highly recommend working with Clay, but be prepared for some variability in pricing.",
"date": "2024-08-02T03:25:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Robin, Thanks for the kind words! We're thrilled that you had a great experience at our location. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9a118275-c3d1-49c1-b1d6-3b169a9f9c55",
"author": "Marina Faye Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjZZszPXnY4oiAfpxjqNa3zkWHXhA7ltY8FGliNw_-1i1v9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed short term storage for all my household furniture and belongings, as I waited for occupancy at my new home. I contacted a number of local facilities but once I spoke to Clay at Mini Mall Storage I stopped searching.\nI went to do paperwork with him and had a quick tour, was extremely impressed with all the buildings and the rates were reasonable.\nClay’s customer service was excellent and he was very helpful with finding the right size unit and accommodating my needs.\nEveryone that was involved in moving my items were impressed by the cleanliness, ease of access and good security.\nI’ve already recommended this facility to others and I will definitely rent another unit if I ever need one.",
"date": "2024-07-30T18:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Marina, Thanks for the kind words! It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! Hope you visit us again soon!",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "87708f3c-8ac6-4b97-9163-f6bb4bb2bd0e",
"author": "Shane Z",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrA3JrOvPt9LomXYVDa42oJKw5fVVE9HBMd9cQdYim8hn71w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Love the keyless entry!!",
"date": "2024-07-18T23:36:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shane, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a520f3a7-7f3a-42d2-8e91-307bff458922",
"author": "Amy Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWVZ3BuspxMoZ11cr5UEo9DBMPdvhXQIZUncoh21DLPF6HKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, informative and not pushy! Super pleasant to do business with.",
"date": "2024-07-16T23:27:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Miss, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bec31fe2-80f7-46f0-a8b0-44ad42cc21be",
"author": "pauline glover",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqwHPkDUm8DBs9f1nmtApKJZDtdz5mfw2duA8geHcqslU7Bn9j0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing place to park our trailer. Setup was very easy and manager made the process so easy. I highly recommend this storage facility.",
"date": "2024-07-12T18:32:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Pauline, Thank you for the awesome feedback. It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! We're here for you anytime!",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ad5350a1-e758-4106-a277-16430210c044",
"author": "Angelique Vinnedge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmaVK7xQX-aM1UCAj_aUj9Ep3YY31ygmwr_5MAzVL1MxVPsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-03T16:30:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Angelique, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce00f547-5bd7-4a49-9603-c4ac56f72afd",
"author": "Stacy Hammond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWiGGozGJAFgGYB-yM94FhefUmHeI1LvFdBq5TMbeisbbcQA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wow Clayton the Manager is so accommodating. Thank you so much!",
"date": "2024-06-20T19:55:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Stacy, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. See you soon!",
"replyDate": "2025-06-22T19:09:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9e3670a-6a2f-43af-8b83-fce9cb547989",
"author": "Ying Zhou",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt3d92Ncu61jQT4-jUtuZuLlQNe1SPHFHAa0pyL71oyxmBCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-03T17:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Ying, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We're glad you had a great experience and we look forward to continuing to exceed your expectations! We're here for you anytime!",
"replyDate": "2024-06-22T19:09:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64b9e0d1-2d45-45fb-8747-b248c5a04319",
"author": "Kristopher Moffatt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3kpwPFtGKyX5YA8iSbZqlA80zEKe59fqijvH2_P6oaLBtwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This has been the best storage experience by far, fully app controlled gated entry and app controlled lock for your unit, wide lanes to accommodate multiple customers using the facility, spacious storage facility with high ceilings. I have had nothing but positive experiences with the manager of the facility, even went so far as to notify me when my unit didn't lock properly, locked it for me, and showed me how to avoid the issue in the future! A super solid A1 Storage Yard.",
"date": "2024-05-29T18:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristopher, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. If you ever need anything please don't hesitate to reach out to our team. See you soon!",
"replyDate": "2024-06-22T19:09:52.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "30c2ba62-f0ec-4f1a-9abb-4ba60a89305b",
"author": "Harry Wolfram",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcFVSjz7bwyRIdMMAUwUUNXrRChTKF8jGLpSRtN5rQICWUAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The person I delt with was freandly and curtious and explained things clearly. He patiently helped me set up my app for getting in and out I was very happy with my experience",
"date": "2024-05-28T13:01:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Harry, Thanks for the kind words! Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future.",
"replyDate": "2024-06-22T19:09:52.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5e2e9191-a6a0-40e5-a0b6-8f2bc5a3a1bb",
"author": "Chris Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIMhzuICnTZrcKZMD8umk1oRtCTvvz0qclKoRFtpGI78bLnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The older fellow at the nanaimo location is amazing. He was amazing to deal with and extremely helpful.",
"date": "2024-05-25T17:51:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Chris, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!",
"replyDate": "2024-06-22T19:09:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2db8bf16-e9f9-4023-9d8e-6ae0a7d359d7",
"author": "Dn Pettipas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUG6il30PmXfkYUcp0DvqGDMbK2YkX-gnxDffvfDuBEHwsUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Last month we moved our storage from Nanaimo north to the south of town to a larger unit on Harold Road, the Mini Mall Storage. We enjoyed meeting Clayton, the Manager who greeted us and kindly spent time finding us the right sized and affordable unit. Our new drive-up unit has in-floor heating, ventilation and overhead lighting. The easy phone app opens the security gate and the unit door. Clayton was terrific in setting up our phones with the app and professional in leading us through our contract and pricing. Thank you Clayton! Overall we highly recommend Mini Mall Storage.",
"date": "2024-05-23T19:45:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dn, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "39bf9d05-a73c-4285-a80f-5f7a45adf12c",
"author": "Vipul Upadhayay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJChuQgMkvTnQgntAnqF2Tj9h-CW4sMBOOXoLdex1EGu_nuLA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Professional place to park your RV/ Trailer etc. And also a great heated storage in Nanaimo. Their manager Clay is a really excellent person, Very helpful & cooperative. Thank You Clay for all your help",
"date": "2024-05-09T03:39:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Vipul, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We look forward to keeping up the great work! Please let us know what we can do for you in the future.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2e896300-d279-416d-aa42-481e12fe0ade",
"author": "Russ Herding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeajcODmGtrdyJzyvx6TyMAsHPuL-OlFp3S91L0FlwiRiP4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clay was great to deal with.\nExtremely professional and the process was painless",
"date": "2024-05-01T19:04:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Russ, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8e2b1ef5-42d0-4fe6-b901-a99d70aff059",
"author": "Erika",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgwebGmEasO_0gCVg4GnQoitLVKfX70T08uSDUOQhxdteLdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently had the pleasure of utilizing the services at Mini Mall Storage Facility, and I must say, it exceeded all my expectations. From the moment I walked in, I was greeted with a warm smile and genuine kindness.\n\nThe level of professionalism and attentiveness displayed by Clayton was truly remarkable. He took the time to understand my storage needs and provided tailored solutions that perfectly suited my requirements. Not once did I feel rushed or overlooked; instead, I felt valued as a customer.\n\nWhat sets Mini Mall Storage Facility apart is their unwavering commitment to providing exceptional customer service. Every interaction was characterized by a friendly demeanor and a willingness to go above and beyond to assist.\n\nMoreover, the facility itself is well-maintained, clean, and secure, providing me with peace of mind knowing that my belongings are in good hands.\n\nI highly recommend this storage facility to anyone in need of storage solutions. Their friendly, kind and professional, made the entire experience a pleasure.\n\nThank you so much Clayton!",
"date": "2024-04-26T23:38:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Erika, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "a15d8564-1884-4879-9d19-aafb0742a8b9",
"author": "Rick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2SB0cjGEIQBvGdDgRdW5cDXSdA83i529PzSBL_obJfJkREQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clay was excellent to deal with.\nThe app access for the gate is very convenient!\nHe made the process easy.",
"date": "2024-04-12T19:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rick, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you soon!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c43d8233-4b49-48d3-a4a3-9132fb4d9355",
"author": "L C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL5eJOaNDRw61kVFXe1fQVQyk6_z-dOHfI3vNC0UChIVCJMVgV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility. The front desk person, Clayton, was fantastic and helped us with our needs. Went above and beyond! Highly recommend!",
"date": "2024-04-11T16:31:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your kind comments, Lisa! We take pride in our friendly and knowledgeable service so thank you for mentioning your positive experience with our team.Thanks for your kind comments, Lisa! We take pride in our friendly and knowledgeable service so thank you for mentioning your positive experience with our team.Hi Lisa! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track. Take care!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c76662b5-a719-464b-b7ce-5955763ae8bf",
"author": "Deborah Marcia Rubin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUERZDX-Ps9W3Wf8FpQG46nDYCthvb-U3RLZCo877faDLqLX2w6=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was delighted that I discovered Mini Mall Storage in Nanaimo. The whole intake, transferring items in and out of my unit was exceptionally simple.\n\nAlso, getting into the compound and accessing the unit with the App made the whole experience enjoyable rather than a stress.\n\nClay was always a big help. If I had any questions he was always there with the answer or create a solution.\n\nThanks, Clay.",
"date": "2024-04-02T22:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, Deborah. We appreciate your review, and our team will be delighted to hear your feedback!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "db3a39ec-12ea-4ffb-94dd-c5686ff89f34",
"author": "Rachelle Thomson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXDmmgm_u6pbEZ_fe6EMbqAGpKajloSb1OaTIsAYmVwBkH2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was so helpful to us on our move in. Helped us find perfect spot to park trailer.",
"date": "2024-03-28T22:55:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rachelle! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track. Take care!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a94db4f9-4cc1-44b4-8ccb-a391a7609d86",
"author": "Rachelle King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBuWilnOpehIXYdImuxjTxfjgsaXnGLGZvjWYTP-VTkn1ym3jP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clay was most welcoming and so professional made me feel right at home",
"date": "2024-03-20T18:18:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Rachelle, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cf53594f-517f-470d-9c8a-f27166f18612",
"author": "Katrina Cairns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX968K0T-uCGbKQ_WYABEyZ_Skp6gf4X-5ii60OxiFSg3vrd7yU6w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-09T11:37:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katrina, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "841ecbe2-3504-40df-a5a5-5bd3e83383dc",
"author": "Miss Little Mama",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWQgNrvS8dnkKQcbkJKoZ3GX61E31qdKGRqC1YCMzO9eR-uH97=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love it here! The bluetooth keyless entry makes it so accessible and easy. Super clean. Great service. 10 out of 10 for me!!",
"date": "2024-01-31T00:13:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Miss, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "3705921f-46b7-4e61-9e4d-7203100e7d08",
"author": "m3 e46",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0ukEBgv89-O-puwrUQTBPWo9-fLOIznFWB1nBrXyEg_Z46qg2=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager - Clayton, was very understanding, patient, and helpful.\n\nThe facility is clean and secure. The unit is tidy, and climate controlled. They use an APP to open the gates and unit - no padlock is needed!\n\nHighly recommend this place if you are looking to rent a storage unit in Nanaimo. - Reenie",
"date": "2024-01-17T22:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, m3. We appreciate your review, and our team will be delighted to hear your feedback!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5a09612a-0f3d-4057-a233-dbde3774801b",
"author": "Claudel Dubreuil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWY6Z7NRS5Lgn42gX4H0RcKl8syyhgAGjUCDVMY5ko8PFq2Nlzk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely convenient. 5 min drive from the airport and their bluetooth door unlock system make the whole process super quick and easy! Super friendly staff also",
"date": "2024-01-12T17:12:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Claudel! We’re so glad you had a great experience with our team and are pleased that you have chosen Mini Mall Storage Properties to store your valuables.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72ad4748-6a19-4a20-841e-fea7364148fd",
"author": "Tim Hobson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJd8mNLuCuuneYq7I0st1iQxGTJEZECl67GIaRcNMFpBpMmVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We rented two storage units at the Mini Mall storage facility near Nanaimo for 2 months during our move from Alberta to Ladysmith BC. The facility is extremely well run, units are very clean, and access with the App is very easy to use. Clayton does an amazing job of managing everything and making sure you have a great stress free experience. Can highly recommend!",
"date": "2023-12-02T01:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tim, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "ad7d89bc-1e60-4040-925a-d491b60c2ed5",
"author": "Sandy Davie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItVQSqrfcyFYUgsRR8e8RS0GbXZ_9ishklx-fvM6Cv_Pz9dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Coming from the mainland, I needed to secure immediate storage. In searching I came across Mini Mall Storage. I reached out to them and was able to secure storage, complete the required forms online and have access all in a matter of a few hours, it was a very easy process. Clayton has been exceptional to work with in my unique situation, always very helpful, professional and kind. If you are needing storage in the Nanaimo area, I highly recommend you reach out to Clayton at Mini Mall Storage Nanaimo.",
"date": "2023-11-30T05:05:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sandy, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Please let us know what we can do for you in the future.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "717ec482-b6f6-4144-ba90-490c394e5a65",
"author": "Andrea Maria Posada",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyTVgXwNDGqmLXw8FnKSAgiUZVzMzubX6w8Dysm31GdhinlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with mini mall storage. Amazing, kind, flexible service. Would recommend using Mini Mall Storage. The facilities are clean and easy to access.",
"date": "2023-10-30T21:00:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Andrea, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We look forward to keeping up the great work! It was a pleasure to serve you.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "91959a93-f48d-400d-9c04-2cb44f841bed",
"author": "Van Island",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDOT7aR-hETmogexmCnFOOn7wPrYw1xxbKYWnuHmf_y-0dFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility. Clean & secure. Clayton went above and beyond for my storage needs. I will be back again if I need extra storage in the future.\n-Steve",
"date": "2023-10-27T21:18:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Van, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. Please let us know what we can do for you in the future.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "c2a9a407-19f9-413d-a807-ef461891a6d4",
"author": "Tina Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1objs4Lh8ksEi7c75nGvZQd1ujjcG7aOY0OuVef1-z96xzLo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is such a stressful time and my interactions with Clay has made the process a pleasure. He has been very helpful and accommodating with the entire process. The facility is very clean and secure with an easy set up for access. Great place to store your stuff. I would highly recommend it.",
"date": "2023-10-08T13:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Tina, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "56fbfb87-17e2-42b4-a1a1-0519616c0722",
"author": "Ross Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHP2bKvngxlZBy4XH0IMFsWvoSLb88RoUlpoxMJJQVhjtRH1bV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage facility, clean. well organized, I like the app for entry into the compound and the units.",
"date": "2023-10-07T02:16:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ross, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!",
"replyDate": "2024-06-22T19:09:54.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "71d43e0b-f9fb-4ad6-99d6-b579b2e9042e",
"author": "Ian Tite",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkRnI2Zj_qQ5jPL5ueg-Tc0RWqhuALad3emWpmwfry-vDa8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very secure!",
"date": "2023-09-20T02:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Ian, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "965ed1ba-062a-4991-b2be-78c4dacbbf87",
"author": "Kory Ryon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBCO925yeS4uQAWUiempNPgfAbHViwssT5uy1bR98Isl5kSw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Immaculate storage area. Immaculate facility. Extremely helpful and kind manager/ owner/staff. Love the app for opening / closing gates/ doors. I feel my things in storage are safe. I love this place. Thank you !",
"date": "2023-09-18T14:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kory, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7d009818-df99-4b37-b95f-3b3bcf7f35f0",
"author": "tish and mark backs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU10esbrnWH1sRTKdyrLXU1Bhpj1wgMMgNkF8k9XkPRehQGg68=s64-c-rp-mo-br100",
"rating": 5,
"text": "i haven't finished moving my stuff in yet but... i like it a lot...the cleanliness... the APP! ... the fact that there is a toilet there so i can do 'that' before i hit the road. and i feel like Clayton is there and approachable if i have question.",
"date": "2023-09-14T06:09:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings tish, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2a33ae82-4d1e-41f9-981a-62cae4267b17",
"author": "Ken and Debbie Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJAdqp7Squxt_3Jya_j-TXe0G0YvIbQJW2Xj0VdjVIacy1fQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was very helpful and very personable.\nWe are happy with the storage facility but would suggest that the pot holes where we park our RV, be filled in.",
"date": "2023-08-28T16:06:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Ken, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "08d9c837-0c98-4083-9559-f33c780ed04e",
"author": "Teri Dobie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLNotgxf3WCKnIy_Fj4K2tDQWqw5Zz5fisf7fu6SrsrMGzwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had one of the very best customer service experiences I could have imagined.\nClayton answered all of my questions and happily showed me around the property.\nI feel that even though the storage was a bit more money than elsewhere, it is more than made up for by safety, cleanliness and security of the property.\nIt really comes down to the old saying….’you get what you pay for’\nThank you Clayton and Mini Mall Storage!",
"date": "2023-08-24T18:56:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Teri, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. We look forward to keeping up the great work! Please let us know what we can do for you in the future.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2db733d9-73ea-4ac2-b4d9-875687c2c6e9",
"author": "Joshua Fels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTFWOPcND4laIfqCnEGH5lMyxOSWlLuuOT3Ks1z6Dx0YTNpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was matched with the exact locker I needed with great friendly service",
"date": "2023-08-17T20:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joshua, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cb62e4e6-356a-4eeb-bf54-94fac2daa10e",
"author": "Kevin From BC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcIy_1AT2ElqMjLbir3DdkOL5xh8NucCDglEYPS6vSK_qgbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptionally attentive and helpful service, from everyone I spoke with, especially Clayton.\n\nI posted earlier, but I have to review again. We are moving, so dates for moving our stuff are tight. We wanted to reserve our spot a few months out so we would know it would be available. Other self-storage areas in Nanaimo were vague about dates, or would not reserve. Clayton, on behalf of mini-mall storage, has really gone the extra mile. He offered us a promotional rate, which allowed us to reserve and start storing early. When it turned out that we needed more space than originally anticipated, he immediately found us a new spot. The security at Mini Mall is excellent, and is activated through a phone app. Clayton walked me through the registration process. When I was loading my stuff into my unit, Clayton helped me measure spaces to make sure bigger things would fit.\n\nI have reviewed hotels and restaurants, but I did not think I would find myself reviewing a self-storage place. But this facility is so superior: clean, secure and convenient, and Clayton's assistance at ever point made our move go so much easier.",
"date": "2023-08-15T18:00:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Kevin, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "15891683-4936-4b20-bfdb-3fa7d38c8d8e",
"author": "Mich Pambrun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZo2MhAc_p8zz2EgTE-2v87Z6ViXYIjpsmQmEXnl0B6fP5F5l3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, secure and well managed. The office manager Clay is ultra helpful, efficient, super professional and just a great guy! He's always been there with any questions and helped me swap units when I booked the wrong one. Will definitely keep my storage needs here. Very satisfied! 👍",
"date": "2023-08-09T16:35:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Mich, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you many more times in the future! Hope you visit us again soon!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "86eb7535-d348-41f5-b6c9-832002ba8b18",
"author": "Rachele",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVxX7Pg7iNsd4qVBS6O-WEwtOwBzPUN8Bi6XDTEqs2X5-UbPcY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome facility, Clean. Easy to get in and out. Heated. Price point...could be less for sure. Yet has served my needed.",
"date": "2023-07-23T15:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Rachele, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "76f18e1d-102d-4ff4-9243-a940c7dc250e",
"author": "Kathi Baart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOSAxUHIjxd7dOMn348jU5lJoLJ1K9xE03bOdx_H4OmpoOJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were very impressed when dealing with the Nanaimo Mini Mall Storage facility on Harold Road and also with Clayton who works at the front desk. He was very friendly and accommodating which made our storage experience much easier and less stressful. Thank you so much Clayton and Nanaimo Mini Mall Storage!",
"date": "2023-07-13T19:28:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Kathi, We are grateful and appreciate the time you took to leave your review. We're thrilled that Clayton left such a great impression! We look forward to providing you with more great experiences in the near future. Sincerely, Simone",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "40545438-1ff3-4c6f-997b-a927e1435fb9",
"author": "Terri Swift",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVh73uXkXjqPBCy_O638nadWL7l_v3sGuooi4_B7Ey9T4y8VBqkbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I'm impressed with the modern facility that hooks up to my smart phone. it's clean and safe, easy to access off of Hwy 19. It works for us!",
"date": "2023-07-07T16:47:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Terri, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f5529bde-fa8e-4f4f-8716-6b540ac6e369",
"author": "Jenny Barnsdale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYQHE5F35uIR3o58Ul0hHQA6IqMx2q1ITemb1ZZf3U3QNh9XuJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-06T23:32:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jenny, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. We're here for you anytime!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a32b45f4-6703-428a-ae29-9ccd63935865",
"author": "Clay Smart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKddpb36X9vA1k1GMNkBz7UfuNUZ-Cjg3kwn0qD3MeIdMz0xA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have a fantastic team in place, that supports each other which gives us a very positive end result.\nI strive to give each and every customer the best possible experience. The features and benefits of this facility speaks for it's self. The Noke Smart Entry Application is what most tenants really seem to be impressed with along with the cleanliness and overall layout of the facility. We are well equipped with surveillance CCTV footage around the clock.\nIt's a real pleasure to represent this facilty and and i will continue to provide the best customer service experience possible.",
"date": "2023-07-05T20:22:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Clay, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you next time!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "32652af6-978f-499a-acd0-82a21a4567d2",
"author": "Nope Neep",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlrufmHIL7LdxfG8mqG4UpIzPbPTmehJ3cKX-vI6lLW7cJ5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and great environment",
"date": "2023-07-05T18:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Nope, Thanks for the kind words! Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! See you next time!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3d659bd-e87d-4f44-a004-e74cbe4d8077",
"author": "Jeff Yaremy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWXXWYAcQGD_UF-_0CQOzyEQW1Hx94suacy_WjHxJ1jTNxeNj6lA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Fair and honest!!!",
"date": "2023-07-05T08:19:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Myster, We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you next time!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "686194b2-f07d-425e-a1dd-e462c79b21d3",
"author": "Chase Summers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmjWcJUydI5WhCwZGD2X-1ApjyuPjIa35Lq9foXAujW2KLYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent first experience! The user friendly app for access is perfect - no key to keep track of!\nI am completely comfortable leaving my life’s belongings in this state of the art facility and this will ensure that the months ahead will be that much better knowing I don’t have to worry about my stuff.\nPlus you can buy insurance when you check in making it a 1 stop shop!",
"date": "2023-07-04T01:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Wet, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! See you soon!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b64bc766-24b5-49b4-914a-ef17a2ce6345",
"author": "Cal Cooke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhLmmXXy_3zN0a6mYabVTcZ0bUSslOmd2kpuhxAhhTbie2-dE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a clean facility, phone access. Clay was very helpful and knowledgeable about the units.",
"date": "2023-06-30T23:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8c8ccabe-006d-4d7d-b3b8-29c1c69ef434",
"author": "Gulshan shipu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc_gGMXwHCw5zbn119N3FpKlKheEOIzzGHR-Ts0gpPC1hvjSLBqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-26T04:08:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Lifestyle, Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!",
"replyDate": "2024-06-22T19:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68864185-9131-4b96-9c82-45154a78753c",
"author": "D'Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4CN74v7Jw9zoIVAGi_VjpDL17NDWljv_5vl0j8u_fp2VIog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "State of the art facility, great service from Clay and very secure access with an app.",
"date": "2023-06-21T19:35:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Derek, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We look forward to keeping up the great work! Hope you visit us again soon!",
"replyDate": "2023-06-22T19:09:58.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3e7ffcd5-1025-46e7-b110-fef5777dd38f",
"author": "MS Leduc",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQYCuOwA7KkaSKch-O8F6RL67IXpkdbD-Lf_HoN7fdKlEeOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Very accessible storage facility.",
"date": "2023-06-20T19:09:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings MS, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!",
"replyDate": "2023-06-22T19:09:58.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c439139f-4fbd-4b8e-ad3e-8fe9b94da342",
"author": "Lisa Collinge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuS6C3Z3kbAZa8ZfkfZTeLMkgzOujtG7sAQOVi4j55-Y6unA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was absolutely fantastic in his efforts to secure me a spot for my family’s 24ft motor home. Great service and will highly recommend",
"date": "2023-06-19T18:35:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Lisa, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "829591ce-9cfc-4c87-a144-2aad102b841a",
"author": "Natasha L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCOY1XAQ9wuV3fEtuYe31J2P2iQ9LMbydRJUEjuQnwn-8IyZwI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome facility! I was able to rent a unit online in minutes and then got a phone call from Clayton, (who’s name I read in reviews here, and can confirm he is great) he confirmed my rental and gave me instructions to get the app for access to the site on my phone. I have a small unit and can drive up to the door closest to it. There are entry points to inside at each end and one in the middle for easy access. They also keep a dolly at the door to make it easy to transport your items from your car to your storage unit. (If it is an indoor unit) The property is very clean and the overall ease to rent and to access the units and great costumer service are all top notch and I would definitely recommend.",
"date": "2023-06-13T04:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Natasha, Thanks for the kind words! It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! See you next time!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a7e78440-c40a-4132-8d23-421851434589",
"author": "Susan Good",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNF5kHA87iR3uDdaDzGnDzlIpHc9rCO-9yFDASQ6aU2ZXSiEGzaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "A big thank you to Clayton for all his kindness and assistance in setting me and my son up with a storage unit. He made the process simple and was a pleasure working with him.",
"date": "2023-06-09T20:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Susan, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bab29b4-5ac6-48ff-a147-df207e79925e",
"author": "Kendra Minty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcvfSh_7POIbqKY6yD_29ZM4wHSO9DAR_xdmJ5XlnNkoXix0A8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service. The facility is very clean. We got a large locker with drive up access. The app feature to unlock the gate and locker door is awesome. Highly recommend!!",
"date": "2023-06-09T20:02:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Kendra, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Please let us know what we can do for you in the future.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6e8e1182-0d6e-4f4b-99cd-1175961b33d3",
"author": "Robert Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs8-0D4ybksRZEQ58HAiSPy4rzJaVXkPqEmkWSrWL8PijllfUk=s64-c-rp-mo-br100",
"rating": 5,
"text": "best ever experience clay is a pro at making it easy to get set up relaxed atmosphere not money oriented as some are but service oriented\nmy next and last choice for storage agent",
"date": "2023-06-03T05:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Robert, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1c259f4-fe27-47f4-b538-6c50fa2c669a",
"author": "Anoop Kaur",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcUTlhpcnNUhq9oOWUxPTeyC1qyaZWwgjZCvLUp7PQnsHQIgQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Such a great storage place! High tech app to open the gates. App opens the storage door. Such a clean space inside the storage and outside.\nHelpful employees. Quick responses (via Phone call and email).\nEverything has been so great with Mini Mall Storage Nanaimo! Recommend this storage place!",
"date": "2023-05-31T23:37:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Anoop, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! As always, our team is looking forward to your next visit. Please let us know what we can do for you in the future.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a466490d-bf75-4da0-b315-b2bf7e572c30",
"author": "Rick Gaudreau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8sr-OsdTGT7hUXFw1Bprd9YYKkld7XCssXUtvE3vilGh1WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Very clean and modern Storage facility.",
"date": "2023-05-24T01:12:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Rick, We're delighted to hear about your experience! We value your feedback and look forward to seeing you again soon! We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ea3c3dd3-f8d8-4b63-bdfa-4f5ad890b96b",
"author": "Brenna Farley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHNnys3u98jFWYSjBkSd2Pn5xOGQmOmrwny4eGz3ejQu3v=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy, clean and friendly. I had no idea what I was doing when I signed up, and I was helped to figure it all out by the fantastic staff. Super pleased with the spacious and clean unit and easy access to it too.",
"date": "2023-05-21T15:14:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brenna, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! We look forward to seeing you again soon.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ac525c81-de16-458c-98f5-1a992af18727",
"author": "Craig Reimer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTJco0RGvnX9Pepy1vWrWdBQBXUyYQgkRHsvhEb7J-H7jJbtSA_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Secure, clean, easy to access units. Responsive by phone and email. Great experience.",
"date": "2023-05-15T20:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Craig, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! See you soon!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1cd6d075-a33b-4021-bfa4-6c2db484b8f5",
"author": "Zhang Jessica",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwrJxOcWhwZJ9h1rv7Q-vpgzDJPAGhJy7vW_czvFwQOSa0UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facilities. Clayton is so helpful to set up the account and find us a good spot. My RV is safe now. Thanks Clayton!",
"date": "2023-05-12T20:58:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Zhang, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c9678ebf-84e6-4b11-96df-6ea12941cde3",
"author": "Jerry Yu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQdeKG_n-b0znXBQnKch1Se_bCrGkoGaYIU4zxIcD-fKfbtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice staff, nice place.",
"date": "2023-05-11T20:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jerry, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! It was a pleasure to serve you.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e624b533-78c5-47ac-80ac-88e0a67648dc",
"author": "Mathieu Poole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcgB8sNRx8DB59Ftg3CYf2kdovwpXp1ddgMvsbdAJpWToJcYkESQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is an excellent place! Clayton was very friendly and knowledgeable, delivering top notch customer service. No issues setting up the app for gate access and no troubles getting a spot. Definitely one of the best storage facilities in Nanaimo, in my opinion.",
"date": "2023-04-29T18:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Mathieu, Thank you for taking the time to share your experience. We love that you had such a great experience! Thanks for sharing. If you ever need anything please don't hesitate to reach out to our team. Hope you visit us again soon!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "643637ee-cb4f-46ec-8632-2143890a54d1",
"author": "Barto Peirce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvYayMT3ADlNHviXMIYtt3Ap6Y9M42N0uq5UKeqhlW31ux__Jl=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have found this facility to first class. Clean . And easy Access with Wifi. Clayton was very helpful.",
"date": "2023-04-27T23:33:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Barto, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7b87cf64-0104-487f-9e1c-2bdb4ce3e295",
"author": "Chris Fleming",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYkmdMcLrpWF7oeOZ1ULtZ3-YhCN3Rf_gmxWPo2ecUNgHubA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was a great help getting me exactly what I wanted and needed for my storage needs, very professional.",
"date": "2023-04-14T02:47:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Chris, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5822097b-9e69-4176-bb9b-d58ce484b31e",
"author": "Gord Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTd6Kmqz-R70taksRcHf2uWTiesvNReW1PUQblYj5dEhjDxop_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility. Clean and nice accessible features with gate and locker. The guy at the desk, I think was name Clayton...he was friendly & quite knowledgeable with specs and pricing. Am seriously considering signing on.",
"date": "2023-04-12T05:14:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Gord, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "77a8fca9-8979-4002-af9f-9c696c7aafd7",
"author": "Jim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx_Wmb2dzMtZMkqTm_pmdlxlsJ6dAQsX1bBIaMmAtDmUF8_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was super helpful and friendly. Place is easy to access and very clean. Highly recommend this place.",
"date": "2023-04-11T21:30:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jim, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "23761523-35cb-4778-be5f-3932109ee12e",
"author": "Steven",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0B0m3qfrtnwX687SI4MqObcwVPtivNd-0GeW6qXRXxBaGthbP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, and easy to access. Excellent service by Clayton helping with the paperwork.",
"date": "2023-04-11T20:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Steven, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "eb95b452-459b-440e-84c9-c6927904b777",
"author": "Marissa C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZrmXWs88IRe8esAtQTjQTMm5p238Q8OjcqZQI344pSybr5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time renting a storage unit and Clayton was really great and helpful! It was a very easy process to set up everything and the hours that are available are perfect.",
"date": "2023-04-06T00:34:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Marissa, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a852534f-3e45-48ea-aee7-6268a126c9a3",
"author": "Tai Teruya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI--aFjVwEloLSHy4qkfRq11rmPvlLthEGiiCte_15YZVcclQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-02T11:49:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tai, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3110e2a-cab2-4b84-ae23-7397404f69be",
"author": "Hope Turcotte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNrYmchk1AZEKj1mvStTfISMpL7T9ALLCYqhkBkTgw92yIX-U=s64-c-rp-mo-br100",
"rating": 5,
"text": "The sign up process was so fast and efficient! Clayton was fantastic during the whole process! I'm very pleased with my experience!",
"date": "2023-04-01T01:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Hope, Thanks for the great review! We're thrilled that you had a great experience at our location. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!",
"replyDate": "2023-06-22T19:10:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b82e95c6-7c25-4b6e-aa90-b763867462a5",
"author": "Brooke Sellors",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgJTzZBjhvo0_l4dRxSPlvKQiCqnDNTPvJEib_hhMaVL_gSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton was super helpful in making sure I understood the terms of the storage rental, he helped me out when my email wasn’t working correctly as well! Definitely recommend this storage facility!",
"date": "2023-03-07T23:48:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Brooke, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2023-06-22T19:10:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e66f53d-3f7f-4b1d-9e0c-bceb7ab53168",
"author": "Jonathan Carlile",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOxK4nriqPV-LylAH2h8BEUPOBY8fJWH2CwHIdJTvvt8gw8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clayton is extremely friendly and professional. The facility is high-tech and clean",
"date": "2023-02-24T23:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jonathan! We’re so glad you had a great experience with our team and are pleased that you have chosen Mini Mall Storage Properties to store your valuables.",
"replyDate": "2023-06-22T19:10:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1e7e81be-1b35-43a4-a658-2a6db454a07d",
"author": "Mary Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJsTkERm0bFdzzkLGKsub5i23YGty2y2HTcpO8vbqRbqjvzWk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Best service thank you very much",
"date": "2023-02-24T00:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Mary, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!",
"replyDate": "2023-06-22T19:10:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcc17424-be17-437a-b643-954cb7ffef83",
"author": "Joanne Van Engelsdorp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYZ1Z7HsG6T-m065hOJPU3DpIhkXfznT38FK9eE4PrIsR9Ww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is easy to access, good hours, clean and dry. The caretaker is lovely and any other staff we have seen are friendly. Great place and good prices.",
"date": "2023-02-19T20:03:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Joanne, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. As always, our team is looking forward to your next visit. It was a pleasure to serve you.",
"replyDate": "2023-06-22T19:10:04.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "9a0573fb-259c-4d2b-9305-1ef1628d321a",
"author": "Jurgan Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCfODEl_ImbSq7xCDm35_0v4bqX6SL7yMTjqyi9R9g9Lr0pWM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service!",
"date": "2023-02-03T20:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jurgan, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! It was a pleasure to serve you.",
"replyDate": "2023-06-22T19:10:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02d15a54-09ee-4be0-bff4-2921f6086bfc",
"author": "Celine Kaufman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJWWkBDfhxGKFBDimKGGcvp7tQgSahgiduKdmpuzWbTr581w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean unit and easy to access. User friendly App. Clear and timely communication. Helpful, knowledgeable, and friendly front desk staff.",
"date": "2023-01-10T22:45:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Celine, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
"replyDate": "2023-06-22T19:10:04.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
}
]
}