{
"summary": {
"average": 4.8,
"total": 682,
"distribution": {
"1": 18,
"2": 8,
"3": 5,
"4": 28,
"5": 623
}
},
"reviews": [
{
"id": "c5cbf72b-fced-4137-9121-be19dd7c2cd4",
"author": "Harriet Neekpo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNkLjRJaK1Om6LmTxZxW-4A_lOVS75yEpnoqAlLSAhZ_oSng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was really calm and welcoming.",
"date": "2026-06-25T21:38:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6c5c8a24-7831-4946-9485-5e7bd1ff0b84",
"author": "Marvelous Garmondeh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl0GItr3Wa0jp-krkWyk-QE3thctsE7uzN41k-0ZzWdZPKfl8L=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was nice and great to me",
"date": "2026-06-24T14:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for sharing your delightful experience! We are thrilled to hear that our team provided you with excellent service. Feedback like yours inspires our team to keep up the great work. We look forward to welcoming you back soon.
",
"replyDate": "2026-06-25T14:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59dd8c12-4c5b-4093-9c3b-9b6f4379eeaf",
"author": "Lynch Mobb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUv8_XbTEHOl99r6Y-kFHInFsRiLvaqMmhb9yAMYMiZQSB5Xxfe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super duper helpful today going above and beyond expectations. Very helpful and kind.! Give him a raise!",
"date": "2026-06-23T17:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for your wonderful review. We are thrilled to hear that our team exceeded your expectations with his helpful and kind service. Feedback like yours inspires our team, and we appreciate your recommendation. We look forward to serving you again soon!
",
"replyDate": "2026-06-25T10:46:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "575a7c19-0033-48e2-80ba-304a68c7eb40",
"author": "Angel Xiong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOvexTCEnsDjpuAjnfKPBgRcl-1sHqws_97pR4n0U31fDjIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great at assisting me during my visit.",
"date": "2026-06-20T15:05:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Angel,
Thank you for your kind words! We’re thrilled to hear that our team provided great assistance during your visit. Your feedback is invaluable in helping us maintain high standards of service. We look forward to welcoming you back soon!
",
"replyDate": "2026-06-23T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df61dc2f-a49b-4ec9-964a-20844cb6a227",
"author": "Melyssa Elliott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfI9GZE2m4UZU08K45PjzAkfMrQGy_kdNz__rILpR-ZQKNiFM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great!",
"date": "2026-06-19T21:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Melyssa,
Thank you for your kind words! We are thrilled to hear that our team provided you with a great experience. Your feedback is highly appreciated and helps us continue to deliver excellent service. We look forward to welcoming you back soon.
",
"replyDate": "2026-06-23T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a2595ef-6559-439f-86c9-c752f50b602a",
"author": "LoAnn Mockler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQddKHC43ttFTuhyWKmisTLUZe1Er7YmIPSh8WK-0PH3TFiw=s64-c-rp-mo-br100",
"rating": 4,
"text": "There were a few communications problems and a longish period when the main gate was down but our overall experience was good. The facility was clean and dry. Mike helped us close out and made it easy.",
"date": "2026-06-19T13:41:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello LoAnn,
Thank you for sharing your experience with us. We are pleased to hear that despite the communication issues and gate delay, you found the facility clean and dry, and that our team was able to assist you effectively. Your feedback is invaluable in helping us improve our services. We hope to welcome you back soon!
",
"replyDate": "2026-06-23T10:46:21.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "1dfc0863-46fb-4109-842b-1e6ff8ce17ff",
"author": "Cameron Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoASRr7bdoqZryjhsrbmxpDe03renlR9MrC_KPIybTl4aAaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "mike was great, he helped me get into the unit i just rented. because the email didnt come through.",
"date": "2026-06-18T18:38:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cameron,
Thank you for sharing your experience. We're delighted to hear that our team provided great assistance in getting you into your unit, especially when the email didn’t come through. Your feedback is valuable and helps us continue to enhance our service. We appreciate having you as a customer and look forward to serving you again.
",
"replyDate": "2026-06-23T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16217a05-0948-44ba-82ab-f11984a423a2",
"author": "Andy Leipold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2MdkaTAG08fR3NbrnawEIKi581myqYrR6i3aE_wDSe9iXgO4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great, very helpful",
"date": "2026-06-15T13:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Andy,
Thank you for your wonderful feedback! We're delighted to hear that our team was able to assist you so well. Your comments encourage us to keep providing excellent service.
",
"replyDate": "2026-06-19T10:46:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "37c1faa4-524a-4a35-9115-55d06bb1d9ea",
"author": "Billie Leffel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgYx1VqUZ7d4LWIDB5tgVZmOKlROuLK6iF9yqDA_Mm6hgy_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very helpful with setting us up with a storage unit.",
"date": "2026-06-13T15:06:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Billie,
Thank you for sharing your positive experience with us. We're delighted to hear that our team was so helpful in setting up your storage unit. Your feedback is valuable in helping us maintain excellent service. We look forward to serving you again in the future!
",
"replyDate": "2026-06-19T10:46:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d2d6fb0-7e0a-4969-872c-226f05e5f969",
"author": "Erica Rankins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUN6IwOnRgLU0I4kSMikPqUxRnodIUjTmgY-PCn-8p2k5KxRf4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike at my local storage was awesome, very energetic amazing personality...and all around GOOD OLD FASHIONED CUSTOMER SERVICE!!!!!",
"date": "2026-06-12T18:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Erica,
Thank you for sharing such wonderful feedback about your experience. Your kind words motivate our team to maintain high standards, and we look forward to your next visit!
",
"replyDate": "2026-06-19T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31cba129-89eb-4491-95ae-3ccda993cc74",
"author": "Surala Poku",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtKI0wU7vMifjsyPL06ezwkM9vhvGpdZYRhupO5mWkTfifpGBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was professional in doing a great",
"date": "2026-06-12T15:20:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Surala,
Thank you for your kind words about the service you received. Your feedback is invaluable to us as it reassures the quality of our team. We look forward to welcoming you back soon!
",
"replyDate": "2026-06-19T10:46:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c569c7d4-0e68-49bf-8f71-5c820b84ec5e",
"author": "John Kresser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0L6pDae4VYiqfGwKrQd_mqCuIDxENGobwRaaGQwp8HS47up1-Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike has been great to work with storage!",
"date": "2026-06-12T14:06:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John,
Thank you for your wonderful feedback! We are thrilled to hear that our team in New Hope has left such a positive impression on your storage experience. Your input is invaluable in helping us maintain high-quality service. We look forward to continuing to serve you in the future.
",
"replyDate": "2026-06-19T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a6c8b20-0761-47a1-809a-a20287a54eda",
"author": "lowrell Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJO4lIm2Ne2tqt4Jb-Y_6_Xu3hDamTFTtiWn1UUm6gYftfWVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike did a fantastic job helping me..",
"date": "2026-06-10T20:12:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lowrell,
Thank you for the wonderful feedback! We are thrilled to hear that Mike provided excellent service and was able to assist you so effectively. Our team is dedicated to delivering exceptional experiences, and your feedback helps us continue to improve.
We look forward to welcoming you back soon!
",
"replyDate": "2026-06-12T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "891fd593-3bc6-4458-ac93-f2941a57b2c4",
"author": "Maureen Sarange",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVXDOwMyX1tIFMe3BEcsSvTiTAU0BiEhyJNVZJJRLfZ1UeH51l9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super nice and helpful.",
"date": "2026-06-08T19:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maureen! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-06-12T10:46:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12979158-4fbc-4890-9fb3-e1b2e21cc74a",
"author": "K P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwqGyDq6rsJ-0fdtR7rbuVi-QcMyv49lz5plH4lU0H8t6uBOiN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was AMAZING!!! Give him a raise!!!!!",
"date": "2026-06-06T21:07:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-06-12T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1055821b-d0ec-42ac-b099-3869342be7d4",
"author": "Sharmeen Rhine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-u0WlQisjnD5GvXgBTgX3oKLTnA6Pr-oSEWFwbkLfUazlQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Micheal was great at helping me today thank you!",
"date": "2026-06-05T20:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sharmeen,
Thank you for your wonderful feedback! We are thrilled to hear that our team provided you with excellent service. Your kind words motivate us to continue delivering exceptional experiences.",
"replyDate": "2026-06-12T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7704d3e1-1bfb-4140-a887-59c9c4b38a65",
"author": "Bill Liming",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLh4KNcDvqU97-e3U_WlNFDsWavL0OJuz5vpebCH7GG9m5KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-03T21:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If
you have any more feedback or need assistance in the future, feel free to reach out.",
"replyDate": "2026-06-05T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6d25e36-9368-49fd-a494-b15910a283d0",
"author": "Wookiefoot",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcVRbjL4JPDnEXpZtPWK2yjHHjTRwGNRu-lGfZt4StewKv9uRk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great!",
"date": "2026-06-03T21:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for your wonderful feedback! We're thrilled that our team made your experience exceptional. Your kind words motivate us to continue delivering excellent service. Looking forward to welcoming you back soon!
",
"replyDate": "2026-06-05T10:46:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a4a440f-f242-4437-a1f8-defc173fdd16",
"author": "John Heinen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbwb1gX5FolVxzfYt8kD_PkE5PGmakDEWGwBteNnndlAqisnY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have never been more satisfied with a storage booking, Mike was beyond helpful and the rate was excellent. This facility is clean and safe, no wonder why they have so many 5 star ratings! Thanks Mike and company!",
"date": "2026-06-02T20:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John,
Thank you for sharing your wonderful experience! I'm delighted to hear that our team was able to assist you. Your positive feedback motivates us to continue delivering top-notch service. We look forward to welcoming you back in the future!
",
"replyDate": "2026-06-05T10:46:21.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "ed47f6d4-60ec-4ec9-ab02-c1db139832c4",
"author": "Juliane Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcPxqeavsq4LiKOXOtnw7_s_WiNOowYU49Whc6k0zsqTqo7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had several changes during our construction of our basement. We have been renting here for years. Tracy was very helpful with our different needs as they kept changing through our project and through the change of the company ownership.\nWe look forward to nit having to move things in and out as much but it has been very easy to do so.\n\nCarts are always available, the storage is well lit and clean, elevators are large enough for several carts at once.",
"date": "2026-05-13T22:44:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Juliane, thank you for posting your positive review. Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2026-05-26T10:46:21.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c675e169-87a0-49e0-91dc-3ed24f3c48c6",
"author": "Jim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNd5dyEOZY6kE2GzC6jVrVf0J-etiYWAbTx0C8kYdglRb3BDs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super clean and tight. The office staffer is always smiles, and always helpful 😊",
"date": "2026-04-14T22:46:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jim,
Thank you for your glowing review! Your feedback reaffirms our commitment to maintaining high standards and excellent service.
We look forward to welcoming you back soon!
",
"replyDate": "2026-04-26T10:46:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "28dbd73a-5642-4a79-8d2a-7179121eafb9",
"author": "Kirsten Reierson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1oJRxI67C9kWlRm4t28ygW2ez9VyvMao3V92zQQdfCGL-gg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tracy was awesome! She found me a great deal on a different unit and she was extremely helpful and pleasant to work with.",
"date": "2026-03-30T22:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kirsten,
Thank you for your wonderful feedback! Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-26T10:46:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7309491b-f985-4773-8acd-fc15a1c1583d",
"author": "Kari Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9aADYsgtvoCJqRcQFYRUOojWrRUSdLy3scm7f2bB8GixgYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Owners are delightful to work with! The storage units are clean as is the facility! And pricing is the best that I have found!",
"date": "2026-03-10T18:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kari,
Thank you for the wonderful review! We're delighted to hear that you find our storage units clean and affordable, and that our team has been a pleasure to work with. Your feedback is immensely valuable to us.
We look forward to welcoming you back!
",
"replyDate": "2026-03-26T10:46:29.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "2802e4aa-00cc-45ee-96e8-71b4487bc201",
"author": "Meetee Tray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGYYaXgnilL6RS-GuNKDCDrtGjYrtadzbdh_pC5yh9ggk30m6o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good all of the time",
"date": "2026-02-28T01:20:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Meetee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:46:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fcc6a3ea-b4be-444f-a5f2-4280e7e11ee3",
"author": "D'Vonsia Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSVb27wCscdkNJ2KG4KqNqkEU-uodAfPfT316WFUHJ5o6jxz21=s64-c-rp-mo-br100",
"rating": 5,
"text": "Has been a great experience. The customer service is valued a lot. Friendly service, clean building, had no trouble getting in and out when I want to all in a convenient area. Theresa was a great help gotta love her!",
"date": "2026-02-27T17:39:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are thrilled to hear about your great experience with our customer service and clean facility. We appreciate your kind words.",
"replyDate": "2026-03-26T10:46:29.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6a3bfa2c-a5da-4a96-a93b-8a602ded9471",
"author": "Courtney Prebble",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy1Hm7V6pNnKJkQTjUekwUpLQqw1NWnGF9ODKLMaDoBrB5gA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-24T20:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Courtney! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ce6522c-d375-4b32-9c88-228a4f7b54b6",
"author": "Matt Cosgriff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1XTtsVOEzBdbeILenqA9wHDlnP1bXzXtUzsnP4-L7_RB4p-Uj=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are awesome and super helpful!",
"date": "2026-02-21T01:37:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear you found our team awesome and super helpful! Thanks for choosing Extra Space Storage.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf0ac39e-7c0f-49ff-abb4-d65d99a8a175",
"author": "Sharon Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSI-JXZjln8o61DptgBU8u4CB8jhAgRxW2Fhl3znpRtK6L_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I contacted Extra Space Storage to update my profile information. My questions were clearly answered and Theresa even input the changes for me. Since I was on the phone with her I asked about the rate I was charged for my unit as it had increased significantly the last two years, She said she would check into this and get back to me. The following day much to my surprise I received a voice mail (from Pete???). My rate was reviewed and reduced. It was great to work with the team at the New Hope location in MN. They were friendly, knowledgeable, and totally exceeded my expectations! I give them my highest recommendations!!!",
"date": "2026-02-19T14:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're excited to hear that our team at the New Hope location exceeded your expectations. Thank you for sharing your experience with us.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b3885f95-8881-4695-83d6-d182b6f5bb45",
"author": "Paul Westby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKItdImrM7zUfQKeLtxXo5ASb6QzZ7uz0Le-et6kXYBtVXE4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and courteous!",
"date": "2026-02-18T18:38:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you found our team very helpful and courteous! Thank you for taking the time to share your experience with us.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3c6e4cd-0a41-4bdf-87c9-a01b5094ab0a",
"author": "Brad Pressley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJF91cYRhyHlKI1oZ-tq95eB0sptbF2ZfILM_KWX-xumrJlPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was awesome",
"date": "2026-02-13T19:21:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Theresa. Thank you for reaching out.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52baedd1-44ee-4430-a5f4-d22d0a6bae82",
"author": "Darren Pressley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK547YIJRFs5eqH6g7Qzy89qpolZ1iD3FVG7thvNfDHZZh3CIb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Theresa was awesome",
"date": "2026-02-13T19:20:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that Theresa was awesome. Thank you for taking the time to provide feedback.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f619c5c3-0117-428c-8d6d-4c10d680b0c9",
"author": "Duane Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdt_LrxSKDclHt3HZPOY_JJcUW6XhTs2WjCCF1jrQx3V7rKotUmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m so glad I found a storage facility with office hours! Jess and Theresa were great to work with, both professional and friendly service! Thanks so much!",
"date": "2026-02-09T22:14:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Duane! We're thrilled Jess and Theresa provided professional and friendly service. Our office hours make storage convenient!",
"replyDate": "2025-11-26T10:46:29.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "55a79590-6bcb-419a-bd5e-d67b13a0ecf7",
"author": "Chris Empson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5g_1ovI3ZHPQBAT4VQbgFOaWtWuq4tZ1wE2-YrpKCp-XnG2DO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The place was clean and well organized. Theresa was extremely helpful.",
"date": "2026-02-09T21:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Chris. We are glad to hear that Theresa was helpful and that the facility was clean and organized.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "989b2287-cf2c-4d5f-a737-83ff5460e917",
"author": "Lindy L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9bJ-_axy7QDGG-qeyuuJaYW2sL-PCQR_WJkG2ZFSWcRRHWw=s64-c-rp-mo-br100",
"rating": 4,
"text": "I have been renting here for a couple years. I have not always had the best experience with large jumps in monthly cost, but ever since Theresa started managing here, I have been treated well. She is great at answering questions and helping with the few things I have had come up",
"date": "2026-02-08T15:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your loyalty over the years. We're glad Theresa has improved your experience with her helpful service.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5a3d1845-d61a-4e8f-89bb-7586cc4844f4",
"author": "Zane Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqWMR9BFlIQRP4WxxMwzHbFeh5fYcmxWZ0oBKHD28wCDYHH0Bt4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa is very helpful. The space is very clean and tidy.",
"date": "2026-02-07T23:10:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Theresa provided helpful service and you found our facility clean and tidy.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "669e56f3-5970-4f11-b85d-1352bb1d7d17",
"author": "Samuel Kreutzfeldt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLXacy-lynpbceunDtol3ziU5RlfkEFMS6INi4G9ST0GXdxWvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa at ExtraSpace Storage was fantastic and made everything easy and welcoming. She kindly helped me dispose of some garbage and was patient and friendly the whole time. The facility is very clean organized and clearly well cared for thanks to her hard work. I highly recommend this location because Theresa truly goes above and beyond.",
"date": "2026-02-07T22:54:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your wonderful feedback about Theresa! We're thrilled she made your experience welcoming and easy. It's fantastic to hear that she was able to kindly help you with disposing of your garbage and that her patient and friendly approach made such a positive impression on you. We take great pride in maintaining a clean, organized facility, and it's wonderful to know that you noticed Theresa's hard work in keeping everything well cared for. Your recommendation means the world to us, and we're so pleased that Theresa was able to go above and beyond to provide you with exceptional service during your visit.",
"replyDate": "2026-02-26T10:46:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "45cf29aa-0f1d-4322-b8e3-fc3d4b3b5539",
"author": "Hklocksmith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpSAgcshSip5Db9NPKV-XavZGm_iv5dZ9iSzJNsrvt7hrpwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa is super awesome. A plus in customer service.",
"date": "2026-02-07T22:45:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Theresa's excellent customer service. We're thrilled she provided you with an A plus experience.",
"replyDate": "2026-02-26T10:46:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "059d4560-8370-4c39-8784-d73294569112",
"author": "Phaedra Bain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIK7B2HrSC6kTYr2QAfn2OGju1-UJOozGGy-MsnKz7_Z8r5bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was wonderful!! We had tons of problems but she was super duper helpful and made it a much better experience than it otherwise would have been! Thank you Theresa!",
"date": "2026-02-07T22:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled Theresa provided such helpful service during your challenges. Your experience matters greatly to us.",
"replyDate": "2026-02-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48b51459-35e1-4836-b0cf-fed1bc7e41b1",
"author": "Seven",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbvz3l4XnxK2sd45zMVO0x1pPeouf9KKaNrRJvyL-cnE4Asaxz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was very helpful and is super awesome!!!",
"date": "2026-02-07T22:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Theresa! She truly makes a difference for our customers.",
"replyDate": "2026-02-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b6fabfd-7c77-43d0-afeb-960615c15c81",
"author": "Jesus Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUv-uzGKi06Eb-VYne5flvYmA_ayDF3_dPJouaus9aSulDav-N6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly service!",
"date": "2026-02-06T17:22:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear you had a positive experience with our friendly service!",
"replyDate": "2026-02-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4ac44494-48c8-40e5-b5fa-717d991d9a11",
"author": "Derek Grimes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAoTLGa8uMWr20S4UH1bKjmZAf6_rEdhgGJFYWz6KIGiK0AQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was Understanding, Absolutely worth every Star , Theresa Is Very Polite , I Enjoyed My Service With them, thank you",
"date": "2026-02-04T18:22:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Derek! Thrilled Theresa provided excellent service. Your kind words about our understanding approach mean everything to us.",
"replyDate": "2026-02-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ed61021-80ea-4ab3-a4b2-c30f15f7305d",
"author": "Megan Spurlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEqlz_9AJhB4EPnC5TIRMuQoFMwgVZ7f1DfsiYVSvJA7wnBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is great. The units are clean and secure. Theresa is extremely helpful with any needs you may have. She also follows up in a timely manner on any issues you are having ! If you need a storage unit, this is a great place to use.",
"date": "2026-01-22T19:01:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad you found our units clean and secure, and that Theresa provided excellent service with timely follow-up. Your recommendation means a lot to us!",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6f2a5008-1596-4b89-8c2b-6a0de8387809",
"author": "Cindy Laun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5tVq8WZn-LAdaN2ADmMp_84lc-pcG6IiVI0wXw7b3Q2s1KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've rented a unit from the New Hope location for a couple of years now, and wanted to transfer to a larger space. Theresa, the store manager, was AMAZING! She was helpful in answering all my questions, providing ideas and solutions to make the move easy and smooth. As always, the new unit and the general space is clean and safe. Huge thanks to Theresa!",
"date": "2026-01-22T18:39:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Thrilled Theresa made your move smooth and you're happy with your clean, safe unit.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5e79ca12-5b15-43bc-97a3-6afcb58dca7b",
"author": "Owen Douglas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOQB12QmuF-_YfCnju7fJp0ZUDhQv7unHRrGEQfT7g2pMnZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa at Extra Space is great and helpful!",
"date": "2026-01-20T22:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Theresa! We're thrilled she provided great, helpful service for your storage needs.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f04fd72c-a798-44b8-b5bf-729980633389",
"author": "Anita",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhz-Wz4mf3YJ_NDibvwaDo9cUzzb8P3JLBopbyjGfNpEXRmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just renewed my storage space lease with Theresa in New Hope and it was fast and a pleasant experience because Theresa was so efficient and has a wonderful, warm personality. She's helpful and told me the most affordable way to save money with my lease! Thank you, Theresa!",
"date": "2026-01-20T19:34:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your wonderful experience with Theresa! Thank you for recognizing her efficiency and warm personality.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "80ac8549-a5eb-428e-9c81-d43e9c2d2c59",
"author": "Bethany Lindberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHM710upD0qJbeYEp5wjVWPz0_Ry4X7UrhqShRAQhu5_aFLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was very helpful with the needs we had and was very nice to work with",
"date": "2026-01-19T23:28:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Bethany! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b842bb24-c0bf-487a-b72f-596e00f77990",
"author": "Reid Neuberger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaVF1-bVKsndEkh3Yhy6Jbok817VmsAnh7-4je2Mv62XNZpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "THERESA WAS A VERY HELP LADY. SHE UNDERSTOOD WHAT WE NEEDED AND DELIVERED",
"date": "2026-01-19T19:05:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Theresa understood your needs and delivered excellent service. Thank you for recognizing her helpful approach.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e629fe6-35e4-440a-8df3-a21dd477de8d",
"author": "Jimi Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINK-bzDC37XifRRxXMdetkRzVgug2Ld63ZQDFer_VPP1AHtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and professional Manager on-site",
"date": "2026-01-17T15:38:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our professional manager means everything. We appreciate you taking time to share this feedback.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c763896f-b68d-498c-9ce9-865bbb7ebc64",
"author": "Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuSF5wknUadfuPucjlMMHdD9Td_uWaCcrlVi9pm-wRNYf3Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terasa did a great job locating my locker and making sure everything was on track for me to move in.",
"date": "2026-01-13T14:12:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Terasa's excellent service helping you locate your locker and move in smoothly.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "bf642476-ab7f-42c5-9966-480f95d0dad5",
"author": "Ebony Leshoure",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhDRlT-ISylGeSqM4KYfFW57r6kLPFd8sBbQBb6qjGYt198go=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa is the ISH.....I just love her Aura and her soul....very helpful and it's clean I love it here.... Thank you lots Theresa 🤠",
"date": "2026-01-10T13:43:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Theresa provided such wonderful service! Thank you for recognizing her helpfulness and our clean facility.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bbb5a5ea-e558-4dbe-b122-ec8475137cf6",
"author": "Big Gunna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtuJFJnGk2Jv129lA35MFBvV1XmfTqJGPs5EJbq2hteEm2IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-09T17:57:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Big! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae3d2c39-cb3f-461f-81b9-5d47cc90fcff",
"author": "Brad Hoffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxdepz8r3sz4BRfpaCtMAS1QHjkHiom3i9fTTjejS5k_aPsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-06T18:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brad! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "289091a6-5459-4249-b312-63a1c31e4ace",
"author": "aaron korus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpAiHnYmAevW0B82iojoo_lPRklq49hcmBtZ19UpTMMbS1iYuN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was great!! Very knowledgeable and friendly.",
"date": "2026-01-02T21:13:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Theresa provided knowledgeable and friendly service! Your positive feedback means everything to us.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a401271-3973-4e75-92f0-efe547f5c234",
"author": "Stephaine Kearney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRbkJCvSockcAFObhQP3tnKCvb7V9_lTKgc0WAkH19G93Um99W_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Theresa for the reminder call!! The new year and the holidays had me forgetting what day it was but your friendly reminder call was professional and the friendly conversation also helped to remind me of why I continue to rent with Extra Storage instead of other storage companies. The easy online payment process and the ease of access to my unit whenever I need it makes my rental experience convenient and low stress! Thank you again",
"date": "2026-01-02T19:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your smooth rental process and positive experience with our team!",
"replyDate": "2025-10-26T10:46:31.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5dbbdff3-246d-4eb6-b3c2-00a7a60625e7",
"author": "Todd Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4xjp5ZESnDtbiMXt3mtwLRo5f8hwcdtTWQhypb2FB_wMigg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The current manager Teresa is very conscious of the facility. She is active and visible. For instance cleans the hallways, the rest room is maintained and open. She is friendly and helpful. Some of the past people were the opposite and seeing someone like this is refreshing and much needed.",
"date": "2025-12-31T16:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Teresa keeps our facility clean and welcoming. Your feedback about her dedication means everything to us.",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bde6378d-9c4b-4c65-bb9f-0921230cf0b6",
"author": "leighton heegaard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4Y7rpYCmPV9lnJSS-jTIQYnIJF3JOEuEQfQ9n_l_CaOO_rSXx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa did a great job helping us as new renters!",
"date": "2025-12-31T01:08:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Theresa provided excellent service for new renters like you!",
"replyDate": "2026-01-26T10:46:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6f1ba6c-4d5a-419e-9de5-985797a0c6b2",
"author": "Jason Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV1KqM3zqpo0qYDUbLqpYbsaKAormvEXg8M5hNhDKnB7zMPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa Laney at store #8862 is amazing! She was able to look into our company account and fix the 24hour access for us. This helps big time for providing service to our medical facilities without issues with time getting in and out of storage within the 24hrs. Also Theresa is so pleasant to talk with. Thank you.\nJerry Jones and Jason Cole",
"date": "2025-12-30T18:15:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b411e834-d291-4382-9be3-6ba91bb22d22",
"author": "Bill Heegaard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZvKDNqs7FqU3HAhD7Jd3WuU2VmiKsHqOTDlGFxI3dTs6kMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was great and helpful",
"date": "2025-12-21T19:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cde44300-75d0-412a-8abc-625a34c18038",
"author": "Kale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR4oHoYu5s2m9z7fJwBfiJlp-odyy8pFtzXeBTA8u82MOMWKXEPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just started renting here, and so far the experience has been great. I signed the lease online and drove there right after. The manager, Theresa, was quick to meet me at the door after calling, make sure my code was working, and show me to my unit. The set up of the building is convenient with carts available to move stuff.",
"date": "2025-12-20T20:30:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a673f7da-6d77-498d-9d43-d30508b7e1a8",
"author": "matthew branstad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt7GOk748UWpDkLq8aEGYQS9fCiFenlrkYydQZuCsM_hLuGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store manager Theresa Laney is top notch. Always a smile on her face and always willing to help. She made everything go smooth.",
"date": "2025-12-18T18:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bb9ea6c-c31c-4991-b813-581f7382babb",
"author": "Carin Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGbmhTIQEMxwGFllA7Oxjwm7KGF_FgQWtIf6I-Xba8nQN1BGwR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Teresa gone get it done! EVERYTIME! I appreciate her help truly!",
"date": "2025-12-15T22:57:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "8e969b8f-3e3c-4a2f-9ab8-70f845463cc9",
"author": "Becky Stein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULhG0n3M9pcz__aS6RjtST_a9QkeBFF17g-8SuQqmggkmo0XA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been renting here the last few months, my things are safe, and the staff at the New Hope location are helpful, kind, and great to work with!",
"date": "2025-12-12T23:07:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7e648070-11c0-4f28-b486-a242e486ae79",
"author": "William Dayboch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf2OAJIOzwwN7-K7T-N-USnqQY70VxMqWfntmau9s5NTx0qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "very friendly, very knowledgeable, I had a lot of time-consuming questions and they were handled cheerfully and conscientiously. Teresa, the manager is terrific to work with.\nA pleasant experience. Thank you.",
"date": "2025-12-08T21:03:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8bbeb79-42bb-4b39-bc51-0eb7e9b81c02",
"author": "Chris Bates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx1mKN834It2t7wiyXXqvlhkxPjELuuKzhfFS9Sq7VrX6EnF66=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a good experience with Theresa. She made it very easy to downsize the same day we needed it!",
"date": "2025-12-06T18:33:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1b3b4790-44e6-4c6c-b2ee-3d12b73eb8f0",
"author": "Sarah Pierce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIniqxhif03mJGZoGxMr8saXWMgOyW3rdDTlY2jDOyuthg8yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, so transparent compared to competitors. Theresa was so helpful and friendly, I’m happy to be renting here!",
"date": "2025-12-04T20:51:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "053678a1-f6e4-4ec5-80da-5eba284d72dc",
"author": "Melissa Hatch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9BV-3US9qJW_kFuJLoIv-dRlycaqwA55uchLbJuIv2TZLShc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was very kind and knowledgeable. I had an amazing experience. I would definitely recommend this location for any storage needs.",
"date": "2025-12-01T04:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8599ab6-aa73-4dac-90f8-b03319e089b9",
"author": "Allison Rau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnpFktuiGdO5Wg7v46Et1VUYtPcTp2WMt7qytNrN35TByZDaPCqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was Awesome!! ☺️",
"date": "2025-12-01T03:58:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9e233868-4eb0-4c75-9126-6e240abdc0ed",
"author": "carlee bendickson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4JeFlA8z7cAv907a0On_vQ8pLs2LI1arqPjpIEN5GMEGyn4T0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Worked to keep my business when I was going to leave due to higher costs. Worked to keep me in a unit and meet my budget.",
"date": "2025-11-29T21:06:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9eee89a4-8fc3-43f0-9e25-d58f98417ad3",
"author": "Grant Hosmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT4mi9gc5TG5xoGLgv5qmPSHMjiJi7OJdAx1nSrW0kHY_-rQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Teresa took care of us very well, she’s an expert at her craft!",
"date": "2025-11-29T20:54:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2f841499-ce0c-43e1-84e2-d26c413846d9",
"author": "eli hosmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyNOwm0jfjZGL93Y5Trml6Zd49exyMiBoJeH7QnTogeWo7VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good work",
"date": "2025-11-29T20:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b210638a-ffc9-4f41-af1a-3d0e74d3f13f",
"author": "Mehndyi Gbadyu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2ZHaABWJ5EnHZsTkeCOyqC8p37Y6C9RLWwyD-jPa0tAHSkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was amazing!!! Super accommodating to us. And made sure to get to know us by name. We were not a number but a name to her. I recommend this storage unit to anyone",
"date": "2025-11-22T21:47:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "863a7442-1a8b-4ad7-9034-627051094a09",
"author": "Mandy Woods",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRp5mQvp9Veo4bFgHw9jZzajzn-qGn5uQ5fBJB1hA3c9lAbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had some questions about my storage unit- response time was quick and I got the answers I was looking for.",
"date": "2025-11-22T00:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9fadd128-c1ab-4d7b-a346-f51ece5b0aed",
"author": "Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQIy2hlwpv9fBHvfZIQOrgVRJnVF4qrVVTeeCTuPAsTFmD3Ds=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very pleased all around with this facility! Clean, accessible, and staff that are friendly and knowledgeable. Theresa specifically has been a rockstar staff member that I appreciate!",
"date": "2025-11-21T22:14:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a14c3bc3-ed8f-4c9f-8689-53759613e0e8",
"author": "Ebiye Wariebi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6gam5eLZO5ZAKnKBEe-Uad7RTwqMi5WS4Q6pNK6-BJfHUAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager is awesome and very helpful. She is very quick to respond to concerns. She is very personable and cordial. Unlike the woman you had before. I meant to move out, but with her there, this is now my happy storage place! She really is very kind and professional in how she deals with clients not just me!! You got a good one in her! Please keep her there!\nThanks!\nGrace",
"date": "2025-11-19T13:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "98ea0fc2-aa9b-4048-be21-eba261ef089e",
"author": "Lesley De Paz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs6usM6oJp8VS8Clr2BXEUUQoZhJeq8JvOWDF-43Ci9vQ1s9N5ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was so helpful! She took the time to explain the lift, gave me pointers on the locks and asked if I needed anything else. Great first experience!",
"date": "2025-11-15T17:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Theresa provided such helpful service! Thanks for sharing your great first experience with us.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e2d08e22-484d-4646-a8e6-b8ff67daad81",
"author": "Cade Batzler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBdDPX27g2HL4rKBpxtS8sID4vAFbRZOjnHagfVW1xRcHI_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was precise quick and knowledgeable. She was able to teach us everything we needed to be ready to use our unit",
"date": "2025-11-14T23:40:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Theresa! We're thrilled she provided precise, quick service and taught you everything needed.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ea47553-8359-46f0-8a1c-d83887cf785f",
"author": "Sarah Batzler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvZxcWSDtpWpEKhtw6oyF88y8nz88V1X2-2SMk001bm9lA-hl1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was beyond helpful getting us setup. The place is extremely clean and well maintained. Would recommend!",
"date": "2025-11-14T23:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review! We're happy Theresa helped you and that you found our facility clean and well-maintained.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eb2827d2-0767-460a-8157-13d13fd06be1",
"author": "David Jung",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRo6eH3PZMV1so8vj9KYh37OoZIw0Rd2IlGDI7VsZCPkhTBz_U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service.",
"date": "2025-11-11T17:58:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recognizing our excellent service! We appreciate your positive feedback and are glad we met your storage needs.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6de1c263-523e-462a-b459-4108eeeb6568",
"author": "M Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQaD-P_bA8uFIGusqV4bJfXLO4y9rQf_CKM-bdPTO_aNOfOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa Was A Great Help",
"date": "2025-11-08T21:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Theresa's excellent service. Thank you for taking time to share your positive experience with us.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d110d9a-7dfb-46fe-b753-107310903e4e",
"author": "Unique Amoni",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsNdGdEjwtY9v-WrcudGk7-D19jImN6btMKOmnO79-IFusPWvb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service !",
"date": "2025-11-08T21:34:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled you experienced amazing customer service with Extra Space Storage.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "546dc5dd-a972-402c-8f76-50543430a10f",
"author": "derick melton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxow5NyTe9qz5I7mOLCI0d4hWS1rs67PZQF7aewnNLfTuFrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was so wonderful and very helpful I will recommend this place to anybody and by the way she helped me get exactly what I I will be comin back again",
"date": "2025-11-08T21:10:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Theresa provided wonderful, helpful service! Thanks for recommending us and choosing to return.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aed07aa0-c7ab-405e-a202-f33542a3e108",
"author": "Abib Ibrahim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHJrrBzPVk2i0z4o9YkFaQVKLTsMDD1kIR9Xq3I3rEHPsylg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2025-11-08T18:45:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you found our service excellent. Your feedback means a lot to us.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f9fe3a4-8378-4f19-9b96-f33b0c838826",
"author": "Mitchell Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKorYXoiYyvaOyCD2OdRb0KkXwyhup7Zo4bO0hhtuay2GKVpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The new manager Teresa has been wonderful in dealing with situations that arise. She has patience for people and very helpful.\nAs for storage, it's fairly secure and they take cleanliness seriously. They also make sure that if someone forgets to lock their storage, they will notify its renters about it and put a temporary lock on so nothing is stolen.\nOverall it's a good place to store your things.",
"date": "2025-11-08T17:05:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Teresa's patience and helpfulness. We're glad our security measures and cleanliness standards meet your expectations.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1da7e2bf-0a61-4eee-ad71-8ffb0077e37b",
"author": "Shane Fleming",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKLZkER_3dzUD0RWdS08Tqom6kzSEoWkrIdznFE6-PFufi2VGK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent Rental Move-out Experience\nTheresa was outstanding!\nShe was friendly, professional, patient (I had lots of questions) and very thorough.\nThe entire process was simple and smooth.",
"date": "2025-11-06T01:24:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shane, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kitsha! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "15ffe8e6-33b5-4fa9-9330-c0c347ab7279",
"author": "Anthony Zeider",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIl-5xDumznfpLKtW_u3hYEuRUv0S5FDAfH0oU4Qfj3lheRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jess was able to help me and make it a smooth process. Customer service was top-tier.",
"date": "2025-11-04T23:42:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about Jess and your experience!",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6e4f3cb-ddae-4325-91b8-e02d7b8831d9",
"author": "Bosse Grillz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBCVafnK2B4v8p2enUwdKeqlfMBkyqFspo47rCFwK4DOYjBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2025-10-30T22:56:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great feedback! We appreciate you choosing Extra Space Storage.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52f21733-d3aa-4d7e-bfa8-b16d4da95610",
"author": "Gary Stranberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz-FGaNaN_sPI_5mFifs49CRuArEpntI_UVlDVex0RANfssg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-27T21:37:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your 5-star rating! Your trust in Extra Space Storage means everything to us.",
"replyDate": "2025-11-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81cc9136-83e8-43a8-900d-4453262effa4",
"author": "John Clemson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGkXfcZUiVdXVM194NH1j5-B6U2wkjHQMSK0uGAn2HDDNI1Kag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a great facility. I was super impressed by the smooth manner in which the manager took care of us when with last minute changes we requested for our storage. Also the facility is in excellent condition with good attention to details. Highly recommend. UPDATE: 9-25-25\nJust stopped in to the New Hope Nevada Ave location, Manager Theresa, is a breath of fresh air. I needed to make a change to my rental to a different space, and the entire process took only minutes. It was the easiest and most pleasant process, thanks to Theresa's efficiency, knowledge and personality.",
"date": "2025-10-26T19:49:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, John. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Thanks for recommending Extra Space Storage!",
"replyDate": "2021-06-26T10:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "52e1f70d-de78-4cb5-91ad-5f61feed1150",
"author": "Adelyn William",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKFaInXY9d0brALZJj6af5GibddoX4VMWG9C3zzDePzitKDoo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Teresa was very helpful at the New Hope facility, she went above and beyond helping us get what was needed.",
"date": "2025-10-21T19:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Teresa at New Hope. We're thrilled she went above and beyond for you.",
"replyDate": "2025-10-26T10:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de93d5b4-9751-4cbf-9f04-1d35ebc2a192",
"author": "Talaya Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfWcrHCO-Op2nWqrCZ3ZH7B-auVKYyqwLtLFlS-AfpJXBPB38IyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful customer service",
"date": "2025-10-20T18:31:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your wonderful customer service experience with Extra Space Storage!",
"replyDate": "2025-10-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd88f966-9d8b-4166-9dd9-b60afb7cb803",
"author": "Jamie Walters",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqERmhWtuIiToNcCJogAvdxUYzijqGINQK0f2bx5FRCFGTpo4G5g=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2025-10-18T18:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jamie. We're so thrilled you had a positive experience at Extra Space Storage. ",
"replyDate": "2025-10-26T10:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "131b3255-79ea-4eb8-84bd-bda475935bc2",
"author": "LifeisGood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjiCGaxK6V_3UQ6M4wJQkVZrwuh_K5HvlPQyDfSb60hlbUFSSx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Although I decided not to lease a space after all, I was very impressed with the manager, Theresa, and the cleanliness of the facility! I would definitely recommend leasing a space from Extra Space Storage- they go the extra mile and are very friendly and helpful! 😊Cynthia G.",
"date": "2025-10-18T16:00:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Theresa and our clean facility! Thank you for recommending Extra Space Storage.",
"replyDate": "2025-10-26T10:46:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b4aee9e8-24a7-4c87-a400-8eca0292f34e",
"author": "Quinton Blount",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuA-u2WLhMSgqih8ZSWTsoxtS_ncmkEru1cCYNMbS8swmFZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa the store manager was very helpful and patient! Highly recommend.",
"date": "2025-10-10T17:30:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Theresa's helpful and patient service! We're thrilled she made your experience excellent.",
"replyDate": "2025-10-26T10:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4ebc0376-b276-41b3-8102-7ca6c99aca72",
"author": "Jason Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8IAv1YxkXiHT59iBj2Vx27744IzzMB-RFVrK-8VGgZ26ILQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa did a great job orienting me to my new unit and getting me enrolled. Very clean. This is my third rental with Extra Space and they have always provided excellent service. Thank you!",
"date": "2025-10-06T22:19:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Jason! So glad Theresa made your enrollment smooth and you found everything clean. Appreciate your loyalty with us!",
"replyDate": "2025-10-26T10:46:36.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "05bc6e25-d73e-487b-94f9-14c6c2b65f36",
"author": "Michael DeMatteo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKISQP6pon7Gy6x7VaRynT_G6hwVN8G8m6_6LHOqsI2VsRkgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-04T21:05:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fceaab6a-59de-4948-9819-2b69f8e2e261",
"author": "Jerry Steele",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNj0f23HpJURC3ZJMIE6IuTtRNE9UiH_omV93CpYlhUCvKndPi=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently went in to update information on my units and had the chance to meet the new site manager Teresa. She was very friendly and helped me get everything updated. I have been a renter for several years and I look forward to working with her should I need her assistance in the future.",
"date": "2025-10-04T19:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c6b83f7-706d-44fd-814b-6fa2f3025288",
"author": "Nick Blee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEM3vgPJoneEIRwevjAbvlX45AInl5WqjsMJduemVktr8xODzq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-04T19:00:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "086a2f44-4975-4023-8ee6-ff995fafb8a0",
"author": "IV OPS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRGLG4h9fShCEg0K0NW0n-ZIgOiPFFlBHc0mAxeIzUe3Er0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communication and thorough business. Great options for all needs.",
"date": "2025-09-26T16:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8deac7cf-2b15-43f6-9663-509f3ba014a7",
"author": "Patrick Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJni25y63glFaiARNXb86JhJ78WcTK0jAlRU-1buiyuUc6A4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "My whole experience from start to finish we excellent which my me comfortable with making my decision to rent from extra space storage",
"date": "2025-09-25T17:11:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "44b26aad-116d-43de-a024-82886ad9c0be",
"author": "katy may",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWren-o8oNqF0KGtfHxzsco0CN1m98A2nhSa4L3YsPibDGNfo=s64-c-rp-mo-br100",
"rating": 4,
"text": "Polite, kind as well as professional. The facility is immaculate and every staff member I’ve met is dedicated to keeping it that way. I’ve inly been there approximately 6 months so I’m unsure if the temp etc is exact (previous facility my stuff was held for nearly ten years n molded n mice damage) , yet too soon to make any call in that but by appearance of comparison this one much cleaner n staffed much more efficient by every aspect! The lighting is superb. I am due for a heavy increase on rent after my sixth month lease but I am hopeful to make a compromise personally. Rents typically increase in most properties 1-2 a year at about 10-15% in seems judging from my past experience at 9 1/2 years. The longer the prepay the better for me im guessing n actually very hopeful to stay here.",
"date": "2025-09-23T21:16:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1adfa608-b522-4dc8-b3fc-03071fb71ee3",
"author": "Pam C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzY_yW8Z3QIHDLB2ICWI4YNAUoKsjWgqNn6FINoEtV73h_2rIFbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have been storing our vehicle outdoors at Extra Space in New Hope for the past five years. Today, we visited with Theresa about switching spaces. She was friendly and very helpful and in minutes our space change was completed. We like Extra Space because it is a secure location, driveways are clear of snow in the winter and Gate Hours are everyday from 6:00 AM to 10:00 PM, Office Hours are M-F 9:30AM - 6:00 PM and Saturday 9:00AM - 5:30 PM.",
"date": "2025-09-22T20:13:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b7a16ea9-d7c4-4c02-8275-5a755b2a5e47",
"author": "Nate Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIizojdMEUYBiXjE0J4aC2Cp3N88ld_bFdXrwPTmOoYW780Pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Meet the new facility manager and was very polite and helped me out while I was there.",
"date": "2025-09-20T20:24:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66b58fe5-3058-4fb4-992c-e1e7e7f59ab3",
"author": "Mrs. Marple",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6RCpiOY45g1v9ip9zdU5mWIAcFX8sfgPWPk9cZN5hGyZcg5MM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theresa was a great person to interact with.",
"date": "2025-09-19T19:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ab7116fd-4744-4069-a855-085839701703",
"author": "Kathy Ziebarth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX_d9c0YSBsCqVYRCu8MsTcFnDFZNv-WTncQwUftQomlMx5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented a unit over phone. They were very prompt on getting back to me to finalize. Then I stopped by, Theresa is very personable and helpful. Showed us how everything worked. Great experience. Thanks again",
"date": "2025-09-19T19:00:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "763cdbad-d65a-43cf-848e-7c7a7aedb256",
"author": "Ali & Walker Keoraj",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUofcQfmg3RqjmOGqRuHAz-mkWAAh8xM_6fCP1nfVBcH2ihfsU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-09-19T18:11:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2a3ce241-fd0f-4a8d-9f3b-2c32f8948886",
"author": "Deroulo Cadet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuO62HzcNVuOLmlgnLc1bpM3i1LvhFJFlDEfhV6q55yoh9ytULvw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "KITSHA IS VERY KNOWLEDGEABLE AND HELPFUL. SHE KNOWS WHAT SHE'S DOING. THANK YOU SO MUCH...",
"date": "2025-09-15T21:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74272b45-9f84-44b2-9b38-0d266e758f6d",
"author": "Robert Schwalbe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlnaPENTPRnvno_J8yw8xmWOOHe1Giw3HKxG2tR-DdicT9gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely wounderful Kitsha very very helpful",
"date": "2025-09-13T15:37:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0ed44fb-e180-4781-b53a-587c02f216e6",
"author": "Tracey Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaBX7zUVELVPZn-aUvttgYjuLs8Pdj2IntXkgKvDXXp-0Aezs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-19T03:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "34df8f9f-f016-4a52-acb5-997aa392f124",
"author": "James Dow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvnTXeqTYTx5lfTVXe_qU12mz6x1QLMjD5MvVPxOSMC7LTNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-15T19:18:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0ff2b522-7704-4c5c-9260-cbcf5e18cbc4",
"author": "Jimmy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrbCRVChe6FX51uQdJQC7g0uHPajv-DsFy5f-b78dOX18yTw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Keisha (sorry if I misspelled your name) was very personable. She was helpful and persistent with helping me find a good unit. I’m still nervous about the pricing but I hope it goes well. Thanks for your help!",
"date": "2025-08-09T00:36:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0ae7c7f1-6a5d-419f-9aa6-5b669f824ca4",
"author": "Sandra Shetka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhNwhOuoVFXfi_rZ9ho4B-WsYQO_maYrjIrb6KEeyW5iGKcd0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this place so much. The owner keeps a clean tight ship and I moved out of another previous storage company into this one. And now have 2 units. It’s the best place. A happy place to go to. Thank you",
"date": "2025-08-07T11:36:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9b55d9fa-4ce2-47e7-9769-274f2ae63b91",
"author": "Lily Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfS2qp7HqN3DkAXq39scCps_zmgd6Wg7c-vCcjh_48P1E_4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-01T05:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "643d2f0d-3b34-45fb-97b2-ba0d5fd31c23",
"author": "Adria Sorensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1hKEEiPO-nWJTFpNGIKTxSvYAINyA4Wxkhy-o6P91a3QRVHYscA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I like the lime green color theme here",
"date": "2025-07-26T16:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0d932afd-4c6f-44c9-bcd5-587684559138",
"author": "Shamiyra Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoeuSMaATe7k5K66hsCQWS4aHQb7-dYfzFU0vOBvvb9b6Hog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is very friendly! Her customer service was excellent. I stopped in to ask questions about renting a unit and what products I may need. Kitsha answered all my questions throughly.",
"date": "2025-07-24T22:36:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "13f07a74-242c-4fd9-8dbd-9beec3e54603",
"author": "Cynthia Ferrara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg9xO4DF2PnNFoNYHdsYzYmVxKo6_tob2OyMhF9cU5anWKig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T17:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3723aeba-62c1-46f5-8d30-21bc31beaaf9",
"author": "Jayden Bonk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItIuglqidwUjQFsjMFV5hfmCZtcrUGP4bQ3LhnZ1phlxVQGK0=s64-c-rp-mo-br100",
"rating": 5,
"text": "She was very nice, kind, and generous. Beyond grateful for her service and support. She made it her mission to make sure I was satisfied. Kitsha did amazing.",
"date": "2025-07-07T19:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9604e0db-b3c6-4682-b23f-389b0a5a95a7",
"author": "Abigail Grigsby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_lO84Xsxj9S75d-sC01Hu3veLXVhx4wUSZpnh11kKXb7Jb5iDiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-07T17:05:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7d443802-d5d3-428f-a5bb-e5223b460d62",
"author": "Katie Maline",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTTDoUMpvXlkuCNEgYXdNBdiA9ZDEs607zPPE76-kB0_MPHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T19:35:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "29a3afd3-60ee-4119-924c-1c9428a90f5f",
"author": "Alexander Estrada",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvJ5zaylSMDuRnFn75BtsQ-n6gI9bz5J_v59dPERTQB3FT5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was so nice & friendly she helped us get our unit, she made it fast and easy, thanks kitsha",
"date": "2025-06-30T22:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "f0d15009-225c-4679-9483-73aaa5bc8eba",
"author": "FMH Tv",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmZBkgT4MKsxyK5Gr6_1EZxk-xjNwanVkO2benho3r4Y3u5s0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-30T15:15:40.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "ae411749-dc6c-4bb7-afc7-ae3fef79dcd8",
"author": "Meredith Hesse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5r0GV7tiYS_NmK6CC5QgPdPuPljIFGsipXI5O3rQft_1ORm8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kicha is excellent.",
"date": "2025-06-26T17:24:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "71ec8b7a-1b8f-4830-abcc-df602ddf0ad5",
"author": "R",
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"rating": 5,
"text": "Great place. Nice manager.",
"date": "2025-06-24T14:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f983ceb-2cc1-4342-862e-90b556af4a42",
"author": "kendra Mclaughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIb4OH3k4CaOgHSUZHru1PvrtndGIJZZrMQ79bE4JFz6Bz4Bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean! Great customer service!!",
"date": "2025-06-23T23:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "22e74ff8-e2ac-4395-9623-bce8cfc3ab66",
"author": "Ayo Adebimpe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaxRG2UbgBSJZK6v66xx9HXc0cZbCeYNlTxHdYWAgqIv8cNPlj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and understanding",
"date": "2025-06-23T17:49:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5a44ccd6-e622-4176-a262-5cd10257b11f",
"author": "F O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK98FMkGUlWbmSyb7d5O9wx8ZNQ6PKO1_AYQP3Kyak9JXjxBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-20T14:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a0833c2a-f154-46a6-9dfb-f59b1b2199ae",
"author": "Kaylei VandenEykel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQRzvYriw076PI8UX4NziPYxgrBC40u1MfFUbugfOcaJys5nTM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-18T17:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "472d1f9e-5fc8-413c-8948-fd40ec9fb9d7",
"author": "Lennecia Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm9_6lR9bjO5SElglM2bB0cMuSjnM_sv3IM_h7_XVoiCnDCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved Kitsha!!fast friendly and informative!",
"date": "2025-06-11T19:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6429109-688f-4890-bba1-87bf5665bd74",
"author": "Jennifer Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFq9SCy40Hnp5p9of_sSeDqv_lfdw_tkzOE3qdmGA8yc_mNdbB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and pleasant service! Very helpful!",
"date": "2025-06-08T16:15:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17c1739c-2d88-4c01-bac4-9f175fc27a9c",
"author": "miracle coppage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYJBcNpPLDBFMd-0uOG9tNkhEsw9PElZ1dckGfr1NJdn0pIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-07T19:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7f651f8a-209a-48ad-87ef-ea6e7233b8cf",
"author": "richard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3Pugx6cmDRDsMPNfVK4rwXjLOK-t1o120EoJQ-gy2W5Yw1iVh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Beautiful lady Mrs.fly help me and deserve a raise!!! Thank you",
"date": "2025-06-07T14:50:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0420c60b-d08e-4ede-9158-5293eda2038c",
"author": "Ellen karnwie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkeMlma5dUqstlqHC-X7JgBSPYYOdzJuYyCU0WAQIG5QmQePM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-05T21:50:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c3f5ee5c-6e56-45e4-a2eb-dfd3b03590a7",
"author": "Zacchaeus Gbadyu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJweoILLt_67xDwH7jMRP0UowmFpMwujZXfjHt9h6F1LVI7xQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-27T17:49:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3acbf7b3-25ae-4aa1-9302-9e9495192fd7",
"author": "ahmed adam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg0RqmrAp0Qw36IYRTG1vdxqNtaJIp4eASdg2npIqwdQak5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-27T17:01:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ahmed! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "084c551a-fd23-4bc2-a890-f70353bdf22c",
"author": "Kari Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf_gU2Q_H_t4ftoq-SPIOUDz-XyRB9zJufshisXZ7-sBzLqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience at Extra Space Storage this weekend! We had a great tour of the facility so we could choose what would work best for us. Everything is is so clean and secure, and the process of getting our storage space was so easy!",
"date": "2025-05-26T14:28:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great tour experience! Your feedback about our clean, secure facility and easy storage process is deeply appreciated.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "0c104141-54a0-488c-857f-2d1c7cb11a35",
"author": "Dao Her",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInO0WXItOyrc1b-P3ubiq2tONKM6zrX53LVnhQRUbPEtMzYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff and clean facility.",
"date": "2025-05-24T19:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about our friendly staff and clean facility. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ffd8a241-4cdb-4b7f-b7aa-de138a30ba90",
"author": "Gucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrFjz4n9jJ4sD2zhdmwCSpf7XHLdVMyXLA-9UvCtzMxRoi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-20T21:10:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Gucci! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd3af82f-bc61-41d8-b10c-32b509db255e",
"author": "Mohamed Yaama",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_tTRSyWMsllRLk6wnsMKMvZg1jocrUk8xgajHBQ_s_HsBqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsch’s was very patient with me. She helped me from the beginning to the end. It’s very clean her she has a great sense of humor and a wonderful smile. Thanks Kisha",
"date": "2025-05-20T21:04:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your wonderful experience with Kisha. Her patience, cleanliness standards, and friendly demeanor make a difference in serving our customers.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "aece41a2-0bcd-48c7-b01e-fd08cdc13141",
"author": "Christine Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLf_YFNe8gTic2UyUhkXgC9I8zXXehtt03KaY_sdSbTICwkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was very kind and helpful with my questions and concerns.",
"date": "2025-05-20T16:15:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our manager provided such helpful and kind service. Your positive feedback means a lot to us.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fb4d2a8a-fce8-4afd-a449-d7714d3ffb51",
"author": "Sun Mist",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB3-GBVPZS2Y0W8usUh0ugvV2oOhVfLD8NZtO1R3Mjx9IV-bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I use the facility on Nevada Ave. In New Hope, MN and the lady there is wonderful, and I know Kitsha works hard at her job. She is patient, attentive and efficient at all times. The facility is clean, secure, and well run. I've used other storage facilities in the past and my preference is for this specific one. Thank you, and I appriciate how you deal with me as a customer. Eliot.",
"date": "2025-05-14T17:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your positive experience at our Nevada Ave. location in New Hope, MN. Thank you for sharing your feedback with us.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a217b22d-7aa6-4a65-93d5-81f8475e351c",
"author": "Alex Luithly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLss6iF-ooJQRINxCBVS6VQOgsrnRXI63wK9LwA9G1ktKwJJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-10T14:48:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alex, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b12203d-fe33-4b10-ba3d-db69ac6e020d",
"author": "Kayla Bickham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgvS7vO3seWBib9VQpxuJSSq8NPLnISULC3d-95mw2JmbefA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was amazing! I had lost my key to my storage and she quickly had someone unlock my unit and nicely assisted me with paying for a new key.",
"date": "2025-04-19T16:44:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kayla, thank you for your review! We're so happy to hear that your experience with Kitsha and the cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f971c621-6a56-4469-9139-42e82c75ba7a",
"author": "Kaniah Konkoly-thege",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUNwB9PZFiaar-lC2cirtDy1DYTHXBfnmSWWD8EGv0Gq3ZtjkX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility with an exceptional property manger. Been leasing storage space here for years and parking spades the last few years - super professional and can pay in advance to lock in rates. (Unfortunately missed that with the storage space and rent went up a bit, but that was my error - maybe I can chat with about lowering if I pay a full year?)",
"date": "2025-04-19T16:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with our storage facility. We appreciate your long-term support and value your feedback. Feel free to discuss any pricing options or concerns with our property manager directly.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "53b5a304-03ac-4192-9a4e-c48fbbe2c92f",
"author": "Jessie Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaRLukVgoV3qkItAZP9LgW3B7bAKRrsP6sb6n5veYAUMzdiXxc8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager of this store is the most experienced, sincerely ambitious and gregarious professional that I have ever encountered behind the desk of any storage facility I’ve rented in the Twin Cities. The owner of this location is Lucky to have Kitsha running things, she’s a gem! Thank you again for exceeding expectations, that’s so rare these days.",
"date": "2025-04-16T20:44:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with our manager Kitsha. We truly appreciate your kind words and are delighted to hear that she exceeded your expectations. It's wonderful to know that you found Kitsha to be experienced, ambitious, and gregarious. We're proud to have her as part of our team and running things at this location. Your feedback about the rarity of such exceptional service these days is valuable to us, and we're honored to have provided that level of care. Thank you again for your positive review and for choosing our storage facility.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58219225-4344-4d3e-8183-81214d131638",
"author": "elsi rendon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoUEY9zm5TlRvLVPhuEuDNluposebZARBqjOs2v22NDgZ23CgE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-03-12T21:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Elsi! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7242d37-4d0c-4ebe-9690-ddfb6d743569",
"author": "Jacob Kollie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6VwE_QucPcFFoLtH-agDObsbuqSwWCzgFq0TgWVn_4u2VpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Every time I come to this facility Kisha has a smile big as ever and always helps me with any and everything. Today I need a new parking space with no problem I’m in there. She always explains all the rules lol so I know what not to do. Great job Kisha keep that smile.",
"date": "2025-03-06T16:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience at Extra Space Storage. Kisha will be delighted to know she made your visit enjoyable and that her friendly demeanor and helpfulness left such a great impression on you. We're glad she was able to assist you with finding a new parking space and that she takes the time to explain the rules clearly. It's wonderful to have team members like Kisha who go above and beyond to ensure our customers have a pleasant experience. Thank you for taking the time to share your feedback! We truly appreciate your kind words and look forward to continuing to serve you.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a8b9dfd3-a501-4aa5-a7cb-3b5a145c2579",
"author": "Dani Baramundi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWNTfK-fjo19N0FP-t6gMSlkmplymE4vmgoWVcwVpc-7KJl7xf=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-03-05T22:29:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Dani, thank you for the rating! We're happy to hear you had a great experience. ",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6955900-96a4-4393-9941-5b0581b1df10",
"author": "Paula Tracy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjNumT7bMFBm0EOVL5Vp9T6mRSfhh64A1k9EqjV3Uf5g5OJg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean place. Carts for moving your items from your car to the lockers. Staff is friendly and on the ball. No piggybacking they will catch you. One vehicle per unit allowed inside at a time.",
"date": "2025-02-18T10:37:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback on our clean facility, friendly staff, and convenient amenities. Thank you for sharing your experience with us, Paula Tracy.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "18fb0aaf-6197-40a4-84d2-d20386604ee3",
"author": "Nena Mcalister",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz7fVeapzJX4ImcLJCEhbOCLb8gJmK6jY0qpxqeksnze7VOtO5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My storage experience has been hard and long with many twists and turns along the way but through it All Kitsha Fly has been a Blessing the whole way!❤️",
"date": "2025-02-04T18:26:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Kitsha Fly at Extra Space Storage! Thank you for sharing your feedback.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2ed4320-6d50-4b96-a3d1-37d266cb8827",
"author": "Dortrice Bradley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNEDXMio-5IOIoaoOXHaWlz9WPE9Z2n7QvaoL6ioOTVwO4Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2024-12-20T19:18:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great customer service experience at Extra Space Storage! Thank you for sharing your feedback.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "958f0cb2-a32c-466c-a2d3-d9eec50300fc",
"author": "Dedra Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHpYIhbjjXLN-i1K-244WMbZZiGaJ5fhc7ef76j7uiIrCPqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service with Kitsha at the location!",
"date": "2024-12-20T16:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dedra, thanks so much for your review! We are thrilled to hear your experience with Kitsha was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!
",
"replyDate": "2023-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96876e0d-0d13-4ef8-a0a0-21bca5dcb465",
"author": "Ebiye Grace Wariebi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINhE_P8MvBW2pM4gSzskDFdUD8UdWk0Lkrn9ajUQjgvCRDaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-30T18:07:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ebiye! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-26T10:47:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc6ab421-b7c2-4aa7-a035-39f6e5dce893",
"author": "Angelina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoIvQBgIW9Whr2zG-YqE6nSp_-G8RXVVzU6G6gTAigqDH8eeXT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice convenient location for a storage unit and the lady working in the office is always so friendly and helpful.",
"date": "2024-11-23T18:34:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience at Extra Space Storage. Thank you for your kind words about our convenient location and friendly staff.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd32c13d-9cb4-4618-bbcd-fd84c3095b9d",
"author": "Sarrocco World",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx6B2088JfAc_2Oq0UzPXJl8U9p0R6RItNNdSkRFYrHcJK0A0H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Makes it easy every time, thank you!",
"date": "2024-11-22T16:52:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have made your experience easy every time. Thank you for the positive feedback!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1be27d69-a49f-4478-8a0f-c70015fd5dae",
"author": "Teddy Flomo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhA9V-jnu_zQz-mWhJLA5Nz18PEqqy_ubAfBpMsoDN5Zfryg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service kitsha is awesome!!!👏🏾",
"date": "2024-11-20T17:55:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7824bf19-307b-492b-b116-57f253414de6",
"author": "lizeth mena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKS-SAH-kOGvgRSmUBpjdifejtuztFipcyX65KEVmvk9BsQiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a great unit customer service was great kitsha was very knowledgeable and always helpful and was very nice each time I needed assistance. Highly recommended",
"date": "2024-11-16T16:20:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with great customer service. Thank you for your feedback.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f9cee28-fdae-4729-9a00-2fbfb3080187",
"author": "Kelly Nickells",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDUlTLsQNpifN2Gk-lq5Xk4U9OLu6_NNbCi09CNsB47TjkKn5n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha, is very friendly, she explained all my options, and was so helpful..great energy...",
"date": "2024-10-30T21:56:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad Kitsha was able to assist you and provide helpful options. Thank you for sharing your positive experience!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f5691a0-341a-4947-8985-0ce8cd787fab",
"author": "Dora Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW-iAqNCsQl-6d-ecQDF2knNU30Hbb9GnkfykIxyC7Of33ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service and clean facility.",
"date": "2024-10-11T16:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a good experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2c2572f9-898c-40ac-bf92-888b1928469b",
"author": "Cierra Chanel.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXybTtbrztSdulFwgw7hbbz1UpkSMRKrMmT1n6ybuSvp7joAf-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha Fly at the front desk was\nAbsolutely amazing!!! She was so helpful I would\nRecommend Extra storage!",
"date": "2024-10-10T18:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words about Kitsha Fly at the front desk. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcae5555-b67f-45cf-a3ed-a51098d212bc",
"author": "alex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfCk8yDxg4dnvk92o5nV4q6L80AMIAq5XkU9sxni_nmDuIUnk7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-30T20:00:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Alex! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6224c1c-ecb3-46aa-a585-baeed6ba39d5",
"author": "Karsten Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQbu7lG9riEUXF2R4ZTEZDvbOs-dAkjQmvRsuXw1Hq03ySCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-19T20:25:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Karsten! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1eaf5741-aefa-436e-a28c-6d901a5329bf",
"author": "charieyonna russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNcKY11t9WP0GtnW6twiip2mfTGGO9YeUV8wYIWDrgFKDEp_U=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-03T15:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Charieyonna! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3b16cef-4b1d-44d2-b2bb-2aeb4dd38fd4",
"author": "Briana C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4cZ03JU0C2JJ9Uqd11a6RwgcCipDmVmginMqnbauROVIB-0hAWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kisha is amazing and very helpful!",
"date": "2024-08-21T14:59:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Kisha was amazing and very helpful!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b51946a-dff5-4f10-a72e-aae075a058a4",
"author": "Jim Bob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN-2kjMPYGV0Rfr-hkmdsvbXLPB2YwkCyXdXdvbm68R0DxMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "hana was a big help, promote her she's what extra space needs more of!",
"date": "2024-08-16T18:03:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Hana was a big help! Thank you for your feedback, Jim Bob.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b7d93dd-e8d8-48b3-b6fc-d94e85c8219c",
"author": "Deborah Foreman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpqxdpCl7RLszfOiFsdOLm_YvwNjX17-hCCfp1hSeJYRbi4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very patient",
"date": "2024-08-10T17:40:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback. Thank you for sharing your experience with us.",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57e54f58-fcbd-4b13-bb8f-2fff84986a8d",
"author": "Rajan Mohinani",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9juwYHD0l_NqCc3Jk3FpFVOtZqL9dJvRyx-tJR_1ItC4Fxd2T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage area is always clean and well kept. Kitsha is extremely helpful and provided excellent customer service!",
"date": "2024-08-08T21:28:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that the storage area is always clean and well kept. Kitsha's excellent customer service is truly appreciated!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "39d12e25-1770-4043-8fab-37a7ea6f9859",
"author": "Christina Lindsey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdEcO8PIqkWPpvdNNuOK8ElTCI0r2pq-K3x-9Fm_Ym8DkQA5A3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-05T18:22:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Christina! We are grateful for customers like you. ",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10d4841b-b944-46d2-8349-59949ab929b2",
"author": "h&s professional lawncare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvSw-Y0jzcX2m0hMWbcKRF3Hpm5THzyO7ey31wLvHr1Q4P-FzbQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, I recommend it",
"date": "2024-08-01T22:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you had a great experience with us. Thank you for sharing!",
"replyDate": "2025-06-26T10:47:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af497a10-4a37-4156-994f-99ae5cde0600",
"author": "TheDelovelyRose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB6xRWgXlTQNRMk5MhgvGu-hKbyodbIvUSgwkB7ezLdm6aUY8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ketsha is amazing! Very helpful and is a hard worker. Im glad i found this storage place.",
"date": "2024-07-26T21:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3ca3f23-815a-4e13-aa1f-1e283e82d2f6",
"author": "JonCarlo Cabrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAbvH6G5Pk2SVqWePfYO3w8fT12PC8AJn7Sq9sEViUmu-TgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage facility Ive ever used. Always clean, neat, and organized. Ive used this storage unit for 3 years now and have absolutely zero complaints. When anything goes wrong, they fix it asap. Manager is top tier! Shes always up working, cleaning, making connections with the customers. She took the time to get to know me and my team and we are so grateful to find a company/person that values our business and takes care of our things like they are her own. She deserves a raise!",
"date": "2024-07-26T14:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "62ae71f5-8ea2-4a96-823e-41048c91e789",
"author": "Tim Markert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDS1uAIn-8dK8tspRnngwtHWXJW0F3ApUIwvqnJZGp62c01qSK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kisha was super helpful. Great location and always very clean.",
"date": "2024-07-24T17:15:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e8fa739c-2726-42bb-81c7-67af2aa0e72e",
"author": "Krista Foss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFrWAHAVSQbGxWzHWiEIe2FLZ8OCYMBzUrG6heVD7ANeibpg801g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra storage has always been very helpful. I live working with them!",
"date": "2024-07-24T14:51:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f56858ca-7e47-4f4b-83fa-4a826e8205d5",
"author": "Lola Moussey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_1YOKwBjR5ty9g6HFcCaDoGqq6GR7b5VQVEpBQfZl2s3MkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-20T18:41:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4c6e002d-fae6-48d3-ab22-7a0e0157ff67",
"author": "Moses Kiyai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSBk5VI8q_RAGHbdPDSfK5gpJDO4DDBCHOLrUagRWzI2nrbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came in to rent a parking space and Kitaha had the biggest smile greeting me. She explained the rental process and showed me the ropes. I rent an inside apace as well and it's always clean bathroom is very clean. Thank you Kitsha",
"date": "2024-07-16T20:09:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "e44c7699-5410-466d-a767-5904f804486b",
"author": "Alejandro Lomeli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn9gIQcJlG3BugKO4eqRRNkZ4L5cG1qDluKaFckd9bFhFVmlmh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T19:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "512e6123-4d02-4d62-b3d1-c2da56ae8fed",
"author": "Marlin Smart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW7k_d-q3J-aC3Qfd3oF4w5cPzUU41ecCGwSI32AWy8jq74Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space in New Hope MN is extra clean with reasonable rates; the manager and employees are very helpful and knowledgeable!!!!! A great storage facility!!!!",
"date": "2024-07-09T15:51:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d05645c2-ba1c-4e4d-b0e4-77c9ea09039b",
"author": "Milton Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMUJMY-rOmqLaIdGl34vwDK1EKOGNnED6pc33qVSRMNAwFeLY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-21T18:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5e4b83f5-d07a-4a80-a02f-60e1b2f23ca7",
"author": "Steven Lingbeck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFH1qx8c2QtY0UJKAGAkpMzNOW18mGuBB4QOJCk2_5cN-H6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service and competent results.",
"date": "2024-06-21T16:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8d336058-60c8-4cea-ae96-35cb56fd6e0a",
"author": "William Foley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILmbwiCvV_60h2gQ_7_TLYHu6XET7_64JbI873btbb7v8N8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Kitsha Fly was really nice and helpful the unit space is nice as well than you for your help.",
"date": "2024-05-21T20:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2198ff6-e059-44ae-ac36-9bab06799a34",
"author": "Dominique Mays",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT_P_cfO7nUEQjHAfsn4Oq-BdiXWB06ZqtrO0sKTR-_QtT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Kitsha is awesome and so amazing she nice and friendly thanks for your help",
"date": "2024-05-21T20:36:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7ef371e-13d5-4d0f-8876-108a1efb0e00",
"author": "Joey Barbee (Jbusiness365)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdIQOI0hkOkxZwbDGmDG593eKikY27hEmERIWxRgCxV3w5zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great first time experience. Ryz was such a great help getting my unit and laying the land of the building for me. Excellent customer service.",
"date": "2024-05-11T18:14:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "04539bf9-c8c9-4bec-aae8-0d99456223d4",
"author": "Edwin Dennis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWWlzYx9JwyiiINxFoE9qiQlGSeco64zE6D61TZqgK1dPC6mIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best service experience ever!",
"date": "2024-04-18T22:49:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7f1e923a-146e-4b4d-89e0-2b2d1acb5d0d",
"author": "Abdirashid Yakiini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY8P6uAH1lfKZuo2WWm2MwqjEDhMfmWtdAo1QYwvhikjCOxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-18T19:13:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "710f718c-0e25-4d40-9864-9f1d8c8fa710",
"author": "nishaa nishaa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOYqROXd2ZbUV4VPDS06qJhFD9rYvGelFvno5xGlNoiqqfHDE=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to say that Kitsha has did a amazing job and is very understandable as well as giving good instructions on what can and can’t happen as she try to help others.",
"date": "2024-04-16T21:51:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "93668004-f737-4be7-a90b-4d6bd077cbb4",
"author": "Lois Klecker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkjpRdvFeW4IJHxua6Dnsk1smllJUt7rw1X95AhcYZfgqTS9Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsch’s I always nice to m. She keep the facility clean n well lit. Thanks Kitsha",
"date": "2024-04-16T19:44:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3d6454f0-9134-4e23-ac5e-54ced8424b5d",
"author": "Craig J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ygINCewjVE6Rmjsq96GBLhO0F17UX5W1SG2Dl6mLA4n8RZAEVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am happy I found this facility. It is very clean, brightly-lit and conveniently located. And a really good value. The manager, Kitsha, is very pleasant and efficient. and seems to take great pride in the operation. She's a total star!",
"date": "2024-04-14T13:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "98650465-88e4-414e-8da4-a9c034ec4158",
"author": "Christopher Magnine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGXY3aRuYRzvACaNXi-VmSgCOAHmHKZPaJNdCGHt1PZKk-RtZE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderfully helpulful",
"date": "2024-04-11T22:10:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b582bc61-4a36-4523-b6ba-edd36342f9e2",
"author": "Mary Palkovich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUL0nLK-CXyYQL8CEb4ikvFoxcDLI07BYJaUwUmx3T3rM8mX2us=s64-c-rp-mo-br100",
"rating": 5,
"text": "Store Manager Kitsha was helpful and knowledgeable. She took ownership in making sure we had what we needed at the lowest price.",
"date": "2024-04-06T19:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mary, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Kitsha was able to provide a positive experience! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "48af142c-73b5-4d3f-a4b6-73eda824e3ba",
"author": "Precious Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEPXk8HhfOOifw54NxgrVQ07F2SbsPRTRUzw8W4lAfWAbh_FeYBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Visited the site and the manager Kitsha was actually waxing the floors. This place is so clean and she was so nice. She had the biggest smile took care of me with no problem. I was upset about the door and she was calm and gave me another solution on how to get it in. Thanks Kitsha you rock girl!",
"date": "2024-03-21T18:28:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Precious, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kitsha! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b586cec1-6ee1-4eb0-aa02-1b76c3e60d65",
"author": "Rick Jerz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPERcAhf1PYoK2xOfRmrtRO2YCTWzksnrYHNWQ_zp-dga6yRU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the best experience renting our space with Mary and Kitsha. I needed to move my spot for my trailer, and it was as smooth as could be. I am sold on ExtraSpace, given that we have many other companies in my town.",
"date": "2024-03-19T23:54:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rick, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mary! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f85a8c6d-0220-4549-9393-bd30c2d75b69",
"author": "Gail Ebert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOYqdtnL6HobLeVXIizLkGfTUZmHD9SMACVMz2EE7Mdb1WYngD=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2024-03-13T21:18:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating, Gail . Please let us know if you have any questions about your rental. ",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c81dcaab-50a0-4096-a332-65910f0a46c6",
"author": "David Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhbZ8S8f-hLDx811aOMyuhU66y3CWcB--MoUUEBRkNYX53GQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, Mary was very helpful, very attentive and had good customer service.\nWalker the manager also was great help and very kind. I would highly recommend getting a storage space here!",
"date": "2024-03-10T16:16:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mary! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d6f841e8-ab09-4b62-96ee-85973e6ab88c",
"author": "vicki sobraske",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNCxdFNkve50pcf1khlqyaHxq9s2kzdLgXynzqIT3mGFepMys-_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-12T01:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Vicki! We are grateful for customers like you. ",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb4600b3-892b-42a5-9763-ea20713efd0a",
"author": "Andy Huber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLH2hxRnFSiRbD07DIa9_GlQuX4R1cqQ2ZmahaGgGR9gvhO5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kitsha is amazing! She makes sure the rules are explained and understood. She's very friendly and is helpful everytime we interact. Couldn't recommend enough.",
"date": "2024-01-27T23:16:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kitsha! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ca40cd7-5920-4072-bd1e-9d921c094a04",
"author": "Tim Molina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlQxaLJnKPO3zNbqM0t0iftQUTHvY6ml5ZmJgjgNQVCtvmYUc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very east access. very very clean. Lots of room. no posts or pipes taking up my space. It was cold outside.",
"date": "2024-01-22T22:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tim, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or call 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "50178c18-f4ce-45c8-a722-63554329fbab",
"author": "Maggy Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG1qcUSZXgk86ArCzZ0ozNut_NrNDJAQ3B_7FVfmcbnUbV-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-04T17:49:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Maggy. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce355ee7-13b6-429f-b897-802600ffbcfd",
"author": "Jacqueline Mckizzie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5h8jLs4WpHbR6I0bfgAN5fkRckwTWeegYHA7_AqeE94jLZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in during closing and was welcomed in. I was showed the unit I asked to see plus another unit a different size. She had a great attitude explained the prices broke down insurance and and made sure I understood before leaving. Excellent customer service. Kisha you rock 😎",
"date": "2023-12-30T00:12:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacqueline, thanks so much for your review! We are thrilled to hear your experience with Kisha was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cd1f0a3b-7a26-4024-a434-8781106fb7c9",
"author": "Wonicka Hardge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwxh7oe_e1U7j4OzvzeQb-KzRH0hySSbpTIoU4v-eTmrRg377i=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kitsha met me at the door with a welcoming smile. I was able to view a unit I was explained the prices and insurance. This place was clean and well maintained she is always here when we need her. Thanks Kitsha",
"date": "2023-12-29T23:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wonicka, thanks so much for your review! We are thrilled to hear your experience with Kitsha was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "1ea4c74e-f7a2-46ee-bd22-f856eb5eee7f",
"author": "Leticia S. Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw9cHFWNtK_BPMCu7DVGa-t3XV_xwKzc7ZeFR9VuqtGJa82JfmQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Came in looking for a unit not knowing anything about storage. Kitsha took me to look at not just the size I was looking for but,she also showed me other sizes that would work. She showed me the facility and I must say it was past clean for what I imagined a storage facility would be. She explained all the prices from the web rate to the standard rate. She explained hours and all facility rules, and payment and late fees. This is one of the best experiences I've had for storage with nothing left unturned. Great job Kitsha! I'm fat more confident about my storage rental knowledge now!",
"date": "2023-12-29T23:54:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leticia, thanks so much for your review! We are thrilled to hear your experience with Kitsha was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "0e6609ef-b573-4bc1-912e-1c3f2489c08f",
"author": "Kallie Slaby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvnNzgScTXJ2jYafWNAbZvwbD4AHekNY1o9i5loPMeIl1UE5nr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was super helpful, thorough, and a pleasure to work with. Got me moved in same day and even though the office was closing in 10 minutes she happily showed me to my unit and made sure my questions were answered. Big thanks to her and extra space storage",
"date": "2023-12-12T23:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kallie. We're glad Kitsha was able to help! Our team is here to serve you, so give us a call at (612) 326-3360 if you need any future assistance.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "755c007a-4770-40b3-aa6f-b13ddec7bff5",
"author": "Brianna Bacher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8V1YvB-XBxJi2KTQdXcvTbWcg7Zx7_C3VIPni91DfBzkGG8pn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We needed a storage unit for several months while doing some home renovations. This location was a perfect fit. Clean and well maintained location. Kitsha was consistently helpful and kind, providing informative answers to any question. Definitely would recommend.",
"date": "2023-12-11T13:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brianna, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e3084ca4-a277-4a8e-ac96-d754f890e526",
"author": "Michelle Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI37dHDW_fPi5uq0HeiKkDPZmtQt9dpkUw6ehYXLQHO4zWYaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is amazing, she is a people person, takes time to explain how the facility works. Very secure, clean and safe.",
"date": "2023-11-28T20:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kitsha! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "2b6ae73b-5217-46f8-b30b-fb9881174d4d",
"author": "Jay Holder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpEp-FsqQXprUUg0fuI_Ume3KnqLmhI0xrqNQ1px8kOSdtpgKh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha makes me smile every time I see her. She has a warm spirit and a kind heart. She belongs in customer service. Thanks for all your assistance Kitsha you rock",
"date": "2023-11-16T22:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jay. We're glad our manager Kitsha was able to help! Our team is here to serve you, so give us a call at (612) 326-3360 if you need any future assistance.
",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "102f4936-140b-4a3e-9f45-6ab3422fafba",
"author": "Crystal Brinig Wichern",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWw47lsCxWblfkL2i-Gj1wwZiL1dwIP6fOuPoajrxmo8EjsIqSGMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is a great manager. She knows how to explain prices and breaks down rental increases. This place is always clean and she's always in the office in case we need assistance. Thanks Kitsha your the best and I love that smile it made us feel welcomed.",
"date": "2023-11-16T22:32:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Crystal! We're thrilled to hear that Kitsha has been providing excellent customer service and making you feel welcomed. We appreciate your kind words about our clean facility and Kitsha's ability to explain prices and rental increases. If you ever need any assistance, please don't hesitate to reach out to us at (612) 326-3360.",
"replyDate": "2024-06-26T10:47:15.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "20028da6-0d61-4aad-9fb2-342a51160db6",
"author": "PK Weston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsOWCUCcIhndhk17FxQcLysCRUiXku048h13OQBX-ANjX9mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Kitsha Fly is awesome! Her team is also great. Excellent service, knowledgeable, friendly, helpful suggestions. Exceptionally clean, organized, etc. Highly recommended!",
"date": "2023-10-30T19:48:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "31fc3a9b-c820-46de-9667-b7753a47465c",
"author": "Ferdinand Nyongkah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR5fwbVpFnMDT5f2cEnZY3bl_tIQrKjO-wACP-q_Tj7dqP0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place to store your property, great reception. 👍",
"date": "2023-10-25T19:23:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c10b5641-169c-4113-b258-91a4741bfe38",
"author": "JOSEPH BREWER",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQdZqWDS0eRMK7SmAeZzMRdHXjyPXAIeH6pGiqQNgwGV8hxJHF=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager, Ms. Kitsha is a personable and reassuring person, she addressed our need for adequate storage space beyond our expectation. I would recommend this particular Extra Space Storage any day, it is clean, climate controlled and staff is polite, I have returned on several occasions, downsizing and up sizing as my storage needs changed and each time It has been a really great experience in customer service! my five stars still stands since my last review eight months ago, thanks keep it up!!!",
"date": "2023-10-22T16:38:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cb3f8858-32de-4dfd-8abb-d83b596f572e",
"author": "james davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHzwGjbvglhFg44V6YBJ_1m7jfrkzSkyACF2FP75xdeH5HWy43=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ryz was awesome.",
"date": "2023-10-20T16:42:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "679a6d64-0960-4d71-93f1-64040c72c1a5",
"author": "Frederick Cotton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlv1Yy_V_JAbDP_37KzvusuTUQUu4Phr7mrMr4Vit3dt3SFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Kitsha was excellent with the way she handled my new rental experience",
"date": "2023-10-20T14:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ce28d34-df9a-4244-acdf-d864604dc3f7",
"author": "Mark Busyn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeYtZPQIzNldUfKtoeA6NdJdR08LyuXE_TPFnW5BPdt6ftnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is the best! As a first time storage renter, she made the experiece easy, efficient and clearly explained the entire process. So far my experience at the facility has been positive! Thanks!",
"date": "2023-10-15T11:56:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d4513e01-68a0-4a63-8cff-0fcdd35484d1",
"author": "Patrick Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQR6DUYl5d1Z_tiN6t58Q9rid0w996Zfjm2sp7Y9bSLjrcOabaqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was amazing getting things set up and guiding me through the process. I would highly recommend!",
"date": "2023-10-13T03:03:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a290b43f-4044-457a-8081-13f94c1f3078",
"author": "Warehouse33",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJVec4WDxcuNnjsnu921gal0mjiAgB51q2Bidaw_Z8-0J1eQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-10-12T18:49:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "11f9c959-fb57-42cd-92ca-799f632c570a",
"author": "Charieyonna Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ3kvkyMdbigsIh7fTv1q7Rk4KOuzvq4TGtfiLGiZU2Cu_Q_U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Every time I come to visit this facility it’s clean. Kitsha is always in her office ready to help. The push carts are always where they should be. She keeps this place so clean and we love it. Thanks kitsha",
"date": "2023-10-11T02:41:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "cdbd11ec-e90d-431d-90a0-0ee11d109d07",
"author": "Trish Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3GWXmGVNoVl0EZhw0QcswT0FVBThKeHWMTVn0votAPOo39daQ_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Employee Kitsha was very helpful in assisting us on our move into the storage unit. Helped maneuver traffic so that loading and unloading was running smoothly!! Thank you",
"date": "2023-10-07T16:58:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "201961dd-a439-4c90-9974-fd2db521a205",
"author": "Mathieu Braxton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsV21MLAWGNB4xHTnMMJwDUxFbO0gXEJEC0nnAEHL9PqeTxET-5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional establishment. Ms. Kisha, Ryz both took real good care of me!",
"date": "2023-10-07T14:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8ae98cb-f65d-4d9a-a69b-5224537fbe66",
"author": "Be Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRd9kiKH5IwaJU_yHJ1svTt5SxFwgsDz7socZxufezlyIgxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Very helpful. Building and units are spotless clean. Access is so easy. Highly recommend them!",
"date": "2023-10-04T22:09:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7c5e987a-8ad8-4dca-942a-2163dfd83cde",
"author": "Heather G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLsEKCbqAh7VnoPWKhSwRvTChnELq1GkMtD_NzDLy_DjhkWPPO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent work with Kitsha Fly who took the time to show me around and help me with locks!",
"date": "2023-09-30T21:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c384a3fc-2a52-473f-a9f0-fcdf549e993f",
"author": "Timiko Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGUscBibDMFZcYnTIRbua1Mxgy9NqjcfyWnNe1_HnvpRdsdxCttg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The previous times I have had rent a storage unit it was a huge headache. Kitsha turned a sour day/with a headache into a better day and made me laugh. The facility was clean. Quotes from Kitsha....No bacon, No ham, No thank you ma'am.😁 (I will forever remember that quote)",
"date": "2023-09-22T04:06:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7b3b8214-89eb-473d-ae36-34aaa1fc482c",
"author": "Jocelyn Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVEl__2sEFBBTZbu7QT0SL1EfYBYNfk-U9G1Zlt4hUgrrrGo16=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was very welcoming. Provided excellent customer service and support. Thank you!",
"date": "2023-09-22T03:52:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b5504bac-46c2-484d-8d3b-d832c3cbdfe4",
"author": "Sweetie Burnett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCnl7ir4X37UOeYifUfgP4Ekeq50lpWeLn40H7dPKmzq0_1NxI_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Best Customer Service ever Babayyyyy!! Kitsha Attitude was so positive!!",
"date": "2023-08-31T01:11:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6438e827-7c79-4c44-a029-4a8e389395f4",
"author": "Chantrece Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC2UO3YeuYl85xJXALnAUeXB1MApFnrmrTW7CBCpiQNZF-WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a space today after going to 3 places and I cant lie this one is the best. OMG this is the cleanest storage place I have ever been in. The manager was very clear on the rules. The push carts were right there didn’t have to look all over for them. I cant say enough about this place. Kitsha had a big welcoming smile. Thank you so much Kitsha my hunt is over.",
"date": "2023-08-31T00:55:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0ebd7703-5236-4c19-8337-50869bec758d",
"author": "Dawn Fly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImvtIdp2rdMRBieuhDHCQaScvTom8R7FJBrVF76cDiGJGcHKU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m thinking of storing here just because it’s clean and I know the Manager takes care of the property very well and is always here for questions if we have them. Great job Kitsha your the best",
"date": "2023-08-31T00:47:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "468fbded-ee15-4e43-873d-2c8d6d51b55f",
"author": "Brenda Whitson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcd37G47Ha6GDVspdNObi_OW7ool94O_Cfw1diucTGl3K2KdOPSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was absolutely great space was very clean. She greeted us with a huge smile and gave us much needed knowledge about storing. Thanks kitsha",
"date": "2023-08-26T18:13:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "727c81da-09b4-4daf-9e56-607a4e609279",
"author": "Excell Junkdisposal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-ureCzq567aJRYee4l1SuSW8hp_M3GzixK3x-ABPmtCnwnWs1=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were at the Extra Space Nevada Ave facility yesterday cleaning out 2 storage units and Kitsha was immensely helpful. Great personality! Awesome service!",
"date": "2023-08-17T17:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1aa8dd66-a9a4-4687-95ac-1d38ef124e95",
"author": "Chris taylor (iou89)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfGGQXvQBk9mbS9fD3x1BTRFMR5k-iiyG6NZtAP5x5W_-azA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Not one compliant storing here is always a breeze",
"date": "2023-08-15T23:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5afb0a5a-3f8a-4327-b5ad-06de47be8d6e",
"author": "Jashon Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUWTjmCooGYh3wxYuPgJn-Ab2rDxLp12HKrkHUKITg0tokod_6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This facility is always so clean! Extra space never disappoints and the managers are always top tier",
"date": "2023-08-15T14:43:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dc956eca-fe7e-40e4-a47f-358de1bb75d0",
"author": "Jeff Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxx2kjhAiVYMT6-IliSdgp4fudBVAEnaRBmoS9o5o93v-Qpbc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great clean place, helpful and knowledgeable staff. Climate controlled units are great for electronics and more sensitive items.",
"date": "2023-08-15T11:00:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8e6f9a15-d9ea-4fd0-9139-9e6c3df935de",
"author": "Nikki LuvLive’n",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr0CiBuWmbbTyi7xBb_m11KQAoLhbuBYGIhKXRs0Xx8PBxi6wd=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "I’m knew to this facility, to say the least; staffs are understanding nice I feel my things will b safe for sure looking to see what else there is in store to enjoy with this place.",
"date": "2023-07-07T20:07:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "9102a4a9-8733-47a5-99c3-34deea8f7b3d",
"author": "Andrea Xavier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQNhat6_Vxsxf-VDhbH1EmLrh6YIS6zu-kbi9MLbbMsdxLIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsa was very informing and nice ... I'd recommend",
"date": "2023-06-30T23:08:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c6d67181-81b3-4edb-a751-6592cad92d2d",
"author": "Agatha Cannon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX45jgL8PjYgZNYQMwt5gyXQxDsaJ4PXJcyD4hwFAHo2x2VlZ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "There a good company",
"date": "2023-06-30T20:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a3bf7c35-49c0-4460-9a87-0b9f736fb1e4",
"author": "Lillie Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS4LWapizN6ThOQqhZHwro6-TJUYYBhbLYDGYMGQRW15fwgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came into this facility having no idea what to expect and just knowing that I was going to be paying an arm and a leg to store my home goods. I was completely wrong not only did I get an amazing size and price but the facility was well maintauned and the staff Kitsha and Jashon were amazing. 10/10 thank you for all the help",
"date": "2023-06-30T20:54:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3388974a-dfc5-4ba9-9e06-af208378247a",
"author": "desiree smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXechvR1M3QbmGdgLvYbAE192HzmUrkSsvIX7YzmcVijKB-CzuX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is still at it and Jashon I think her daughter and the assistant manager have been great. They are both very professional but fun at the same time. I feel like I’m at home while storing here",
"date": "2023-06-30T18:19:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "89efac07-c6a4-496d-8b0c-a4bbdc66b89d",
"author": "Ree'Jasha Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZEGz8vf4ynJBmYuWzqwF7Ht2A45hFnqjKSBVehEcpTw8u2G5k_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "JaShon was Phenomenal! Her costumer service is very welcoming! She had no problem with helping and showed every bit of interest in ensuring i was a satisfied customer. It’s always an extra plus when businesses hire good wholesome people who are happy, kind, and genuine in the work place. Hats off to her 😊🌟\n\nmy girl is still there doing her thing! She makes storing my things there a breeze. I hope she continues to help your company grow with her staggering costumer service",
"date": "2023-06-30T17:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "69136aaa-f3a4-4a71-8643-080817114b0e",
"author": "Juan Bustamante",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLckzyd8pALHEfW5DW5fhAgoOl6_CflOCdmIli2MENiKGJy2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-30T16:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c41a7c34-d349-4ce6-9e90-6372421a2b33",
"author": "shanda lomax",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDIZo71Uw6Pb9jUx69I4qgw48qgtLrmCyNgSBt-_JDBfpN0w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service was wonderful. Answered all The important questions this move will be an ease. 💙💙💙💙\n100% helpful.",
"date": "2023-06-30T16:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd0b3192-0d67-403a-8cf8-1c4f967d5a96",
"author": "Claire Yantambwe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX8iGxPYV7xvMfdPFo0wOrvQnuRQiuM3g4kSqstUoV2DTe3BKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was so so so sweet and professional and helpful. The facility is always so clean and well maintained. I highly recommend this space.",
"date": "2023-06-29T14:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0e4dab8c-4540-40e6-bf93-d4d914557c75",
"author": "Lesalle Dhe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQtdavo-frANdVCmUdVNKcWYlOj0ykCN02iVjH8xai8OtnRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic company and location, staff was amazing their employee Jashon was very helpful and answered all my questions putting me at ease, facility was very clean. Would recommend for anyone who enjoys a professional and clean atmosphere.",
"date": "2023-06-29T05:35:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "95bc5e2b-61cb-467f-931e-37b1e7532032",
"author": "Kayla Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqnUpp2jgUBmdUOJuXCNu-ecGXpUPm72Sc6HJgVSFu-NG5Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "What an amazing experience I had today from Jashon!! Her customer service skills were on point and it was of ALL things genuine! I wasn’t having the best of days and she sure turned it around for me. None the less the store was extremely clean and I definitely appreciate the extra effort that, that takes to achieve. Thank you again Jashon for everything you’re amazing , hope you stay blessed !",
"date": "2023-06-28T22:53:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "615f482a-7e31-451c-baaa-052aeb2ac0d8",
"author": "Joshua Rials",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjaLxbLEgmwOja-f2beLOBLtOrQU86gcbxyTPCvupgwIHqXbOykw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon is the best, she does great professional service no matter the circumstance, and Kitsha is by far the most exceptional manager I've ever came across.",
"date": "2023-06-28T02:58:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f2905b3-4f82-41de-a506-8bf5da7b60b4",
"author": "Jae Boogie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-Ejtx4dwRAJrinRPDnFdeaxSiK1kOTPb24EwA6TBa9VOhnWAi=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Was Overall VERY PLEASED by the excellent Customer Service in this establishment- I believe her name was Jayshon or Jashon (I hope I’m spelling it right!) but omg she was just an ANGEL I mean I bothered her about 800 times and every single question I asked she was on it! Her professionalism is amazing and her way of making you feel not like a stranger was so important to me because I have Terrible social anxiety. I’ve just moved from Woodbury down here and it was a big change for me in figuring all this out for the first time- but she was so warm, kind, and informing it was like talking to an old friend! Not to mention how CLEAN the facility is- 10/10 would recommend to anyone again! I love it!\n\nUPDATE:\n\nOnce again I just need to say once more, that Jashon is one of the most SWEETEST people I’ve ever met. She remembered me from the first interaction and was more than accommodating, asking was there anything I needed, am I enjoying the service and space, and even how am I getting along in my new home. Just so friendly! With someone like her at this place of business all I can say is Expect more haha!",
"date": "2023-06-27T00:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "neutral"
},
{
"id": "1b409346-e738-4ffa-8ddf-b6039188e2ce",
"author": "Patricia Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrkeTsHZ3ux-sXjuH1zUjovZZxKvOlUUi53pzv54lXIxf5YVfy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was a very helpful assistant. You can tell that she took the upmost pride and care when addressing her clients. She helped me to find the best storage space in the quickest amount of time due to my last minute move. She answered all of the questions I had and found the best space available for my budget. Over all I would give her customer service a 10/10! I would recommend her and the company to anyone in need of quick service and a professional move.",
"date": "2023-06-26T23:28:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71e7f693-7b83-4cae-ac05-96c8649580a1",
"author": "ahmed muhumed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4VqYtm22zUqni7sPzjngKHRbKb38i_pLk56QmiPRvzjNebA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is wonderful place",
"date": "2023-06-19T20:49:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7617a4ec-87c0-4339-b3be-a5b15ee54a10",
"author": "Robert Holt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzuR_JdhV-djZKEkx8ZuCa9g30lgrDosWXZx9amrIQqSkbrisV=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "My gf uses this. Has an elevator to put your stuff on carts very convenient! Nice and clean as well!",
"date": "2023-06-17T19:14:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "b4f5f85a-96aa-462f-ad55-bf5882bb83f3",
"author": "Deondre Fly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlbC5y0vGo2I8MTfw6sVNdrGohBeN0LwhjBdrIf9wvOuXMf7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The employee knowledge to help me find a space suited for me made it easy to choose. I love the customer service thank y'all again.",
"date": "2023-06-15T22:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc42abb3-285c-4a63-8a4f-57e9bf4d48ef",
"author": "emerie fuller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXapQyaXXuzsTYahpOKtcgt0URrAZ6zX9SYTfMnf-DL3ANlZ6RX=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time storing at any storage company and I had no idea what to expect with what size or prices and Jashon helped ease me in my unit with a great price. Oh and the facility was super clean I don’t think I’ve ever seen a storage place so clean. Will recommend to anyone",
"date": "2023-06-14T15:18:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "04970c77-f7a8-42e0-ac44-caece4fe522e",
"author": "D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg5pt2Xns3QezyCnIVFLomfWQY3scqNie_xHvBolieye0xkdj_=s64-c-rp-mo-br100",
"rating": 5,
"text": "The extra space was perfect! I consider using it again in future.",
"date": "2023-06-13T20:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "727bf9eb-247b-4c50-b1e9-96e09edc1217",
"author": "Elizabeth Mendoza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1929ao7Gxqw2gtn4XxrG1neehyIkSrI0ZeVNchfJGFhONwaK5hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon is definitely one of the most professional and helpful employees I've met. Clean and organized facility. 👌🏽",
"date": "2023-06-13T19:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "06b18332-4b47-4a95-89ea-768b559fe8d0",
"author": "Mariah Rood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-Sn9shytUj_xGB_9Ao3tgNFT1SG4uulqM_W7DEzM7jMMOuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much to Jashon for being so helpful!! This place was so clean and welcoming! I was helped with a smile and you can tell she loves her job!!",
"date": "2023-06-13T16:18:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bfc9ff1d-7684-4903-906b-59c7e6653bc1",
"author": "Ras Nyabinghi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnjeVucEF15uadMaAjsm8URYZM1q5ZdDvMxlx--XwiJ7W9BOBW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility\nWas VERY CLEAN just how I like it and the employees Kitsha and Jashon was VERY helpful you don’t get that much nowadays but i really appreciate the service ☺️",
"date": "2023-06-13T15:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2f19cb47-590d-48e9-8143-1e9326050b8f",
"author": "Joseph Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRvSkDJ7VX6bSpqXwe9Pn8V_PmZ8QszsL5tceS9zvsU0qzmFHG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage was terrific from the jump. Went there (by accident), was suppose to go to public storage down the street. While the lady explained this was the wrong place, I inquired (while I was there) how much they would charge for a secured, paved, outdoor space to store my 25’ boat. Not only were they less expensive, but the space was 4’ longer than the other place. The managers were very helpful (and funny), very easy to talk to. I prepaid for 1-year to keep my low rate. I moved out already (got a great offer on my boat), but I was refunded the months I wasn’t there, just like the lady said I would be. The manager was also very proactive monitoring the cameras and people’s outdoor property. Confronted the buyer of my boat when he pulled out the gate (which actually I liked, because technically he wasn’t supposed to be there). I like the operation at this facility and the prices. I’ve used many many storage places over the last 3-4 years. Usually a place quotes a price and jacks it up after a couple months (I had one place triple the price after 2-months). The manager told me the best way to prevent this practice and gave me some really good advice on how to keep the price low for up to two years. This is by far the best place I’ve been to. This will be my first go to place for storage in the future!!!",
"date": "2023-06-09T01:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "51d610d8-0778-49a6-a135-40ca8f5bfbe4",
"author": "Destinee Banini",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZxExzxW3TDSNAsyAEfPuximPg2aCPE8W5dtLPeg_vkEJW9h8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time using a storage unit and I’m glad I chose here. The facility is super clean and I worked with Jashon she was so helpful and kind choosing a storage unit I had no idea where to start. Great experience!",
"date": "2023-05-31T05:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e47de9bd-d5f8-43a3-a9b8-189d83c57dbd",
"author": "Steve Boggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1gckqiBia8ct8gqyZoWHasPds0pmXzZg63UirvxaysAnHwA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a great place--good location, clean, plus friendly and professional staff, particularly Kitsha and Jashon, who each have been especially courteous and helpful. Recommended.",
"date": "2023-05-30T19:38:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "654cbc48-4d3a-4f4e-8651-6bed552e8f21",
"author": "Alex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7GCPlxoWtWrCnnZ-8_996_dAASWXTiGruk_v617jXRxChPMyj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon is relatively new, but the customer service experience that I received from her was by far the best I’ve ever had! Will recommend to anyone!",
"date": "2023-05-30T19:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9e5272ce-943c-45d9-b8cf-7bdc40f9bcc1",
"author": "Greatness BTW",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW68OTmC-XQ4KRvcs_mbjIP073uhGeftZli5VZTMXpQEgvzzOD6=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage locations has an amazing staff. but the one that stood out the best is Jashon, she was amazing and the smile lit up the Room. she was great and knew the answers to all my question",
"date": "2023-05-30T18:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8508cfd0-4122-4f32-ad4c-3d2f28c19461",
"author": "Rasheed Spinks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHPZYxHdXQiARznX6bdMx1fHMKTvF1Dzi-XO2bYurcyyA8Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon Was Extremally Knowledgeable and helpful with picking out the correct size that i need and it was quick and easy",
"date": "2023-05-30T17:33:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0e6a6d7-fa95-46c5-87b3-ee26ed06ff69",
"author": "Caressa Tolliver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbTLETfY4wuaQU2J4KmdNW0l17JbubHsUlh0g2u6nYaXXM5QoaXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was VERY informative! The store was clean ! I was greeted right away! I usually try other storage centers, but glad I found this company! Thank you Jashon !",
"date": "2023-05-30T16:02:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "aa2747ae-72c6-42e6-8170-da7bb8c7412d",
"author": "Lesley 53",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3sNOmpQ13ufbWMKO5bwrMxBwdUDwyX75NodOhJWOYS0w4Tc4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was awesome she had the best customer service and address all my questions. I really liked how neat and clean the facility was she is awesome .",
"date": "2023-05-25T19:34:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d8e7c454-5dce-41dc-a3d3-c6c7511c00d1",
"author": "Ariel Kent",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9hYykHiw6f0ii5zEH1V-wPjsEBR1QvpLCl-17aV8wczU_0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is always hard and not having enough space for your move is even harder, but Jashon helped me understand the correct size storage I needed and was so nice and patient! My best friend is looking for storage I’ll be sending her your way! Thanks so much Jashon for being kind and understanding during a difficult time!!!",
"date": "2023-05-25T16:13:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f1c59ba5-fe08-489e-b4ea-33acec5f6f93",
"author": "Tammi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhmR4a1CI8JpIQ5rY_NfHRYFKSqqRgQA6TibpsguO3GTWU-H8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving anything is a big chore and I always have my doubts, but I was impressed by how clean(this is a major plus for me) and friendly the staff is. Thanks to Jashon for being extra helpful and attentive to my storage needs. This has made my experience a good one.",
"date": "2023-05-24T16:58:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4f311267-49e7-4541-9cad-7459d819521f",
"author": "DeeDee Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdlSuxPJSLRY5LGAirK4OHd8kjDZvBjBv51EX7SeZ4r-tSMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha has always been so helpful. I have rented storage here since Nov 2019. In all this time here, she is the only employee who noticeably takes great care of the facility as well as the customers. Hopefully, Extra Space knows what a great asset she is to their success here at the location!",
"date": "2023-05-24T14:33:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ced4eec-3945-43ee-8d25-a7de7ecc8be9",
"author": "Toria Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh-GFSF0oOlg5fka6MPrZ2hqxLFEAOSYFSjyofcKEe7v5m2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall I had a great experience. Jashon was extremely helpful and had great customer service. I would recommend this company to anyone.",
"date": "2023-05-24T13:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe59eef2-6185-45d2-bb09-21d54f8620b5",
"author": "Jason Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzixTpziL1J1q0Nj_4Z8OYf_dejPyfICpLxV45kUhP_C824v6T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon is extremely helpful I'd recommend her for any help you may need. Answered every question I had and got me on the track",
"date": "2023-05-24T01:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "19c49467-68f5-4752-a510-360ff44a7869",
"author": "Londyn Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWugvwPVTuZubRtxHDD9GA1g_SJWKnz_dZvmc_7z1lK5CZypHrm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I just want to say thank you to Jashon for helping me find the right size storage for my boxes, she helped me save money because I didn't need as much room as I originally thought.",
"date": "2023-05-23T23:34:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d6153266-b17a-41b9-b20d-08f62e2398a1",
"author": "Shaquille Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1mdhASg4ztTCHzLWqNtRc_YAST0Vw4_KbdJWeWuYuQYFA3pqr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and very clean and and the workers there were so helpful a young woman name Jashon was so courteous I definitely will be going back next time I ever need a storage unit.",
"date": "2023-05-23T22:34:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "656a1981-a68e-4ba1-ba19-b3f837d34b2c",
"author": "Belinda Contreras",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI38WkAcGXOsXQT5TFDBCJeDhUfW_2BJJ6UlZAgoFfhq4M2vQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "-* The Customer Service I Experienced With Jashon Was Wonderful , She Made The Process Easy *& Simple *& she just seems out right like a wonderful employee . If I Ever Have Any Questions I’ll Definitely Reach Out To Jashon .. Definitely Recommend People To Come Here If You Have Anything To Put In Storage",
"date": "2023-05-23T22:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f60cdb33-4699-4d66-9bc6-8db9c5475a00",
"author": "Rudy Galvan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBWWUhd8hBMemwkldZTCU60BDY3QwqPj7_Nn6CtBof8a7fDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "First thing that I noticed about the facility was how clean and nice it is! Jashon was extremely friendly and very professional, she was able to answer all the questions I had about the facility alll while making me feel comfortable and welcomed!",
"date": "2023-05-23T20:21:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "573fbbca-7818-415b-9b16-8bf7c25fae1e",
"author": "Anthonie Harmon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEMTfpfUu4F7TPwXArlVRTf8WEzdEzS4pFjzc7NpiqV9tl2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is breathtakingly clean and jashon was extremely helpful in every aspect!",
"date": "2023-05-23T12:25:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "149f15d4-7afa-48d7-8b56-5713fbb6b189",
"author": "Alyssia Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfR3bOP6IhwP95IIS81TFsRlFgCgF69KyHTx-QbG9rq22uXEk6Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m so thankful for extra space storage they helped me move my three bedroom into a one. The spaces were clean and met every expectation. Thank you again for your great customer service and fine storage support",
"date": "2023-05-23T01:41:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b5b29cac-28fc-46ff-ab3f-8dcb8e157ac1",
"author": "Lora Berglund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKFJ2SqZZRMdXd4jEzL3R6qiSTxiVMMB4L0jQiyTMXQcJeqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was very friendly and super helpful! She did a great job answering all my questions.",
"date": "2023-05-23T01:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "305ad3d6-264f-4f8f-8881-401ff6276855",
"author": "Jawaun Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3PFkUDOu20DS-WEDM4VxFnZSaONnl7MdE1K-jlb7yNNvT0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have to thank Jashon parker for the info provided that sent me here, needed a storage unit affordable in my range and she suggested this place and I can’t be more satisfied.",
"date": "2023-05-23T01:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c7550f7a-2cde-47a3-9454-4736b674ca92",
"author": "Lasandra Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPpAd1j6fRWQitchKwnseCZncf86Q2PL-0QZVMSYApH5HMnw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This places has really good prices. Jashon was super helpful and showed care when helping each customer. I highly recommend.",
"date": "2023-05-23T01:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f7879ccf-ca9b-4898-99c1-44b68adf94c2",
"author": "Rachard Hemphill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIx_IOWKYLWdq3014WAfbVdUcYN-iwSw3HKgzC7G7cdCpeLsc=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an amazing experience with Jashon she was the nicest sweetest person ever she answered all my questions comments and concerns with an amazing smile",
"date": "2023-05-23T01:14:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b542d947-3d9b-4490-a259-0bce89ed1434",
"author": "Steven Berglund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhz_FMxUrJLb_LXYxndCBr962XVBaCUOOMurQ004wbnDGriQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would highly recommend this place. I was helped by a incredible young lady named Jashon. She was also very patient with a rude customer!",
"date": "2023-05-23T01:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4fa37620-f5d7-487c-96b7-c8783c39d035",
"author": "Tay Love",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOueT1bYQ_4XlKcR3GUcb8VI79JYxKo6mVutqdwWPPF5nDBRE4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was a great help her customer service was amazing, very professional she went above a beyond to make sure my needs were met!! I appreciate people like her thank you for all your help !",
"date": "2023-05-22T23:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c84ea6fe-25c7-428d-8bc3-50011c311e1b",
"author": "Alex Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBCgjARYbX385Swkxb8gdFiGYrBCS6VsC7968dITeJ59N88dY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon parker was very helpful and polite with me and my family I appreciated the customer service.",
"date": "2023-05-22T21:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c7033ff0-d349-4d4c-9c4c-3e8df429df80",
"author": "Shelby Tombers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdJdK8WZ2KIiwafGiKQog9k5p5AHCzOd_RttRcSpymvP-PGz6p=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nothing but good things to say so far! Jashon provided quality customer service and I can tell she cares. Great employee!",
"date": "2023-05-22T20:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de2b5ca7-738e-46cc-9f5d-c9c28b66633e",
"author": "Stephanie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPxrGn1ehhp5TXsaK_ChJl8XbX1ELl5EobRzTKWQ_OcmHaZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jashon was very helpful when I was asking her about storage space tha you so much",
"date": "2023-05-22T20:30:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "293b5b67-8f2e-4a37-92fc-b07aac7697b0",
"author": "Elinnea Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIoKFdA-PH3C8f3iq5_RlJIKqMkB-RE75YjPAn35IPyPHYeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving out of one unit into another was handled very well by Kitsha. She has been extremely helpful. We have noticed she takes very good care of the facility and is quick to handle traffic control on the busy days in the truck bay. It is appreciated!",
"date": "2023-05-02T15:25:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2989637d-c251-4f31-b099-ff4c70255b5d",
"author": "Bobby Terrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf9RcLeG8_F3fLhlnvtJwXGxR7hqcNcVP_M7V0D0cSairTPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-01T21:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0739fb62-1ea4-41cd-a6ca-1f32c694593a",
"author": "Colleen Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILGyjTsfUnrH8ZqwKtu7Isw--c5ewOAJLrALLOWZua6Vexxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have rented an ESS space for 1.5 years. The entire time it has been an exceptional experience. From the time we began, the rental rep treated us with real respect, deference, and was kind, and very informative. It seemed she valued her job and the folks she worked with.\nWe are parting ways because we sold the item that we needed the space for. And, while we were three days beyond the point where we would be required to pay another full month’s rent, this has been waived due to the closeness to the renewal date, and because ESS goes out of their way to show customers how much they are appreciated, and are just nice people….and positive business.\nI have recommended, and will continue to recommend, Extra Space Storage to any I come in contact with that may need some rental space beyond the confines of their own home.\nCheers ESS, You’re the best!!!!!",
"date": "2023-04-25T18:44:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "249f77bb-7853-4aab-9465-aef81d8fb838",
"author": "lynell hunter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKymj5wWXHAB4B3ceKFDqYOZeO3F-_-Oa-mdOfP9KuvN98_oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "With policy's changing. I was fully updated with the requirements going forward. Kitsha Fly went above and beyond explaining the new changes. Made me feel very comfortable to continue doing business at her location at 2701 Nevada Ave N. New Hope, MN 55427",
"date": "2023-04-01T00:12:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f021cedc-bc4c-4e89-ab31-bedc0d2e0a3e",
"author": "N M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIGUFLIQuz_HGEK8lBS39Q4wJ4VBUDCZKx_QqXY7CdyFAz0XJ5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented here a couple of months again and Kitsha has been awesome. She’s always on the property cleaning and she is very polite and keeps the place super clean. Thanks kitsha",
"date": "2023-03-30T17:37:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3d8f71a6-49c8-4bd7-8f9f-a2ccf1881b32",
"author": "Cassandra Hennings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9ttkIwP0GQRWn23IyWy94QXRbaV_-eU8V-UiY9cGnVdnYJi1AyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, secure storage area. I like that you can pull into the loading area indoors (the Extra Space I used in Washington didn't have that) and Kitsha gave me great advice on prepaying to lock in a low rate for the year. Always great service!",
"date": "2023-03-29T21:23:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "36ee1479-f27b-4176-861d-e99d4116451b",
"author": "Tamara Ober",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwQ2BZu-2Iowk74H-A_iGj82nYNl02PHFWQa7MpdEVo4IX3n3W=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is a great store manager",
"date": "2023-03-26T22:22:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fec907c6-2643-4030-86c8-faed2e67b877",
"author": "Destiny Norris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYPOVYfNU8uy8Wx1M7PMdJvUxc5wK-2st7AJEDltQi5Tb0gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience from the moment I walked through the door to the moment I left this location. Kitsha was definitely amazing! Her customer service is everything, she’s a great person! Thank you Kitsha",
"date": "2023-03-24T17:19:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6fc0bd11-be26-46a8-93fd-eb4831850709",
"author": "Adam Tyree",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYMIz12yJnZ51JxkYuZnAXOB7qwycS_hAqHuUaelb1acFSKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in to a huge smile and wonderful greeting instantly made want to rent. She was greet I’m happy I stopped in thanks Kitsha!",
"date": "2023-03-23T20:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c2327262-ca21-4004-ba55-d9c4abf3bc9d",
"author": "dan shovlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHC_ueGa-zUJKSLIkGwDzReWg18308Bb0vBNS7mB56IZNQUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in to rent a space with Kitsha she was awesome. She let me view the space before renting it she explained how to save money she had a great sense of humor was extremely and the property was clean. You’re the best Kitsha thanks",
"date": "2023-03-23T20:30:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "60aca697-b59d-4607-96cb-5a20178ac1d6",
"author": "Thomas Dahlgren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHaiZzPlT5a6dMje4ckodAvN5vM3iHORBFUdw3anlY6d-Pu7M=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is top-notch. Not only is it indoor and temperature controlled it is meticulously taken care of by Kisha the site manager. She is a great person to work with and she’s always got a great demeanor. Hands-down one of the best storage facilities I’ve ever had the pleasure of using.",
"date": "2023-03-17T17:40:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cbe6ee1f-2f51-474a-bd86-fce3b0d78c88",
"author": "O. John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8_kThqC-HAgTYjnorshobePE0MQbJlK6-Djaf1tdXTt0QqzOM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was VERY helpful. By far some of the best costumer service I have ever received. She was there when I rented a unit and I just got off the phone with her and she helped me through another problem I had…. And this was 10 minutes before they closed. I’m glad she’s at this facility but she is an excellent representative for her company. Kind, articulate and attentive. The facility is clean and well taken care of and I think she and her coworkers have a lot to do with that. Thank you!",
"date": "2023-03-08T23:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4c26c3ed-b4fa-4767-a4ec-58f12337fabb",
"author": "whosaidsaying",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAP6gWDWJyGMu2s1dK2wjM_LnTpYEKEM8-MpB7aFLeS5nnsMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2023-03-05T22:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "201321c0-ad68-4d66-8f8a-aca17cc8f4ed",
"author": "Elizabeth Shefveland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzhx7lchiKwwnpJi78hIGIeU1t1c-NfNS-YfGeNQ57XGuMWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to get a promo rate which drew me to the storage area. I also love that its month to month with no commitment/contract. The best was the woman who I worked with. Her name is Kitsha. She was very customer service....so refreshing these days. She was knowledgeable and made my experience easy and hassle free. The facility was very clean and smelled nice. I found out Kitsha maintains the facility also. You truly have a five star plus employee who made this an excellent transaction!!!",
"date": "2023-02-17T19:40:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "585d8b3f-cb2b-46d5-968c-a04cd238070a",
"author": "Quadriya Veal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6a-swzZ0KxDsWFMLLKPxoPiA0WwoipFt4KfgU1t9Lxu-LCEVo1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Called in to get quotes and needed to see the space. Kitsha was great her smile was warm store was clean and well lit. I used one of the cleanest restrooms in public in a long time. Thanks Kitsha you were awesome",
"date": "2023-02-17T15:59:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "842e5a73-6a9f-4413-9f33-74113b5f3f51",
"author": "Tammy Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_up5e7Xl7ALIlDpcmbeBmyssHzS9cj8Y4RVyHBr7Q4h4Jyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in to the biggest smile and it made me feel welcomed immediately. Kitsha knows her job and gave me prices facility was clean. Bathroom was the cleanest ive ever seen. I wouldn't go to any other storage place thank Kitsha",
"date": "2023-02-17T15:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "7cc5c7d4-ba49-4655-9df4-e1215ee5fa78",
"author": "Vandreeya Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJNh90CwDMMOuj7pc3JfxLFB4eNIAoYCMZt-vdyTP1cnTVVvIZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Never store anywhere else. Kitsha is the best manager ever she is very well rounded and helpful. I love her energy",
"date": "2023-02-17T15:33:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "40873b87-27fe-4677-be8e-901820a3bbdd",
"author": "Darion Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKijw9UjNEqaJGPab_j3T12mWyNuz7KdSmz4gfRsmlt9ihn5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in about a parking soace kitsha was amazing this place is very clean and well lit. Thanks kitsha you’re the best",
"date": "2023-02-17T15:27:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "1d354f3f-9567-45f3-adfb-534c4cf227b1",
"author": "LaShay Oglesby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqHH5oU-e6fY9LEv6yn-yIJe_4_r-U1ach69WAIFsmiA8l5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Keisha always a pleasure to see when I come to my storage she's very respectful keep it keeps the place clean and safe and I love that about her love her",
"date": "2023-02-13T22:38:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "f87ebe4b-c802-4f54-902b-9ee89282875c",
"author": "Jennifer Robeck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIldzQVf1O1NGFMkMSUmkf_8Yd98_3b_u2znF473Mt09C8c3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kitsha the manger at this New Hope location was super nice and helpful. Very friendly....will definitely be getting a locker here next week.",
"date": "2023-02-11T23:31:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c8a11699-b85e-4b07-8717-487f84840296",
"author": "Trinayani Christiansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2_CTypQs7VL2wSVKK0beMj8-Y7Pe4Pe86eUqftXTGOorXGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is an excellent manager and this location has been great. Lost my keys to the unit and she made sure, the same day, to get the lock cutter to the location. Very helpful and I was very grateful for her prompt service and customer care!",
"date": "2023-02-11T22:21:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f1e1ebe0-60e2-4ade-b6bf-cc5738c599a3",
"author": "Shay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_-Na8dd1DugPDw2AwsUdEKCQucknYXROIcwj0UYw1IjxGfb4s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in at the end of Kitsha’s day and she stayed to help me. She showed me the property gotta say I’ve visited a few and this one has to be the cleanest. Thanks kitsha you’re the best",
"date": "2023-02-11T02:40:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9ea779f8-6232-4eb0-938e-1d2aa2b4bfed",
"author": "Don Pineapple",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAi7o-hsAexQIIOLwPTQuCdJmDDCZPW6wNzqQxBOKJwQci0ZSL-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is amazing, solved all of our problems in one day!!!",
"date": "2023-02-09T23:19:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8e1d7e3d-7d76-47ca-ad5e-e144f2b8b8cc",
"author": "Krista Buggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8oKPxGmJ5Jbj78CyTkjTSYLxvILDVR575JisaJr4__J8Cxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kitsha was very helpful and friendly. I would recommend people to go their badmadx on her customer service alone.",
"date": "2023-02-09T18:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "129a4d94-8f72-4ffe-bb9b-8c50aa95bee8",
"author": "Dennis Acrea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-Jz59fMUSpFWzSRx_BKWLI4hRgb63P93M--gMrpNcTGb4HA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My son and I were fortunate to find ExtraSpace Storage in New Hope were a fantastic manager sees that everything is in excellent shape and very clean. In addition this location is dry and very accessible . The manager was on site and pleasant to work with. I highly recommend this location. Dennis A.",
"date": "2023-02-08T15:54:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4b6f44b9-dd50-4142-9015-22b4a87e3136",
"author": "Candi B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDj4gA2K8F-Ctc6yyK6ONGhGSpIg7TCGqiodCcnnDZAsVK79xi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is the best! Always so helpful and on top of things. I was completely satisfied with the three years I had a unit here.",
"date": "2023-02-06T21:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa7f19c6-c33b-48e0-8515-3faf881384b2",
"author": "Marketa Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7e3SfBJZGjbzNGBW1Na2kouZsDAe_2aGYu6Zf1ugBYgOeiwI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this extra storage space on Nevada in New Hope Kitsha she's a great operator we need more like her and spaces always clean",
"date": "2023-02-06T21:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "206998ca-d6fd-48ef-b305-0622dfc5485e",
"author": "B M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB4iIS8CPV6XY1XlvoDp7kU73rzSkQ5vbDu3OlPNWahhnknZM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is always friendly and provides\nexceptional customer service",
"date": "2023-02-06T16:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06839a95-46b2-4481-bc83-728b4044f12c",
"author": "Danii Rydberg-Gates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3sYiLkNhMxhEYIhWjwlcp1dBzq0YRwhvswl53LThmQx9sbg_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is absolutely amazing! Super helpful and great to work with!",
"date": "2023-02-04T23:09:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39d96d3b-b8a7-4868-b6de-056139401b0f",
"author": "Drew Rydberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQtK6u0PZ9r3QPAcJt5gB-ii778bOp7qOOG5MyMlRP9QcBHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-04T23:06:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "db1307f9-8c09-46e4-8783-1fbbafb1df80",
"author": "Sofia Adel Mahmoud",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7AXYLVvLti8YAAZC8KE3pXOI6xpn4FcT3DFmWXt8plEQiYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in to see kitsha about my rate and she adjusted it with no proem. Kitsha is awesome and cares so much about her customers. I love her customer service and the way she takes her time with the customer. She truly cares Thanks kitsha",
"date": "2023-02-04T20:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7aaaf8c2-368f-44f9-bb3e-258c80e11553",
"author": "Alisha Volkman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMX2qNPT1fY69-lwk-5cD3L94dXAJim0JVeh0JA4kCZw08Zn0a=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha helped out out today, she was great.",
"date": "2023-02-04T18:36:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a7017b2d-c6db-4dca-a040-408383ead122",
"author": "Joshua H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJqBUJgFZVs1MXnhWBN08oQUi0Y8k3Ge2Eq7URkrJNcNDFPyE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is the most helpful and friendly person ever",
"date": "2023-02-04T18:36:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ae1212f-6964-4320-8db2-2f4ecf8e70f5",
"author": "Sarah Rozell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVg46TcgyGDFQzDk8SEPBGPRI_krlEr_LmvQvVv8sIy1V3EHlFq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean, manager is super helpful and responsive!",
"date": "2023-02-04T18:23:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a98310be-3f26-46af-a2e8-f866330fabf7",
"author": "Kamesha Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwZgnB21boCCg5a9jIx4oZRzVA4GK1Ps1lbx_FSmISJPItDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Met Kitsha while helping a friend move in. She was cleaning the place it’s very clean and she directs traffic perfectly. She is very friendly and knowledgeable about her job. Her smile is warm and friendly. Thanks for the information and a clean facility. KITSHA YOU ROCK !",
"date": "2023-02-03T17:35:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d277ccfe-a2a2-4f87-81c1-82ae58e4ca52",
"author": "sonya d",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP_IGtY1zIQ3ZkQlPjBh2aKgfgIkimXkhSWh-RH9CMzTAEIqucog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean place and great service. Professionalism, courteousness and willing to go above and beyond to help a customer...Kitsha is helpful and very knowledgeable and does her job with a smile couldn't be more happier",
"date": "2023-02-03T03:37:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2904613e-c499-4cc3-afee-c624050668bf",
"author": "Anna Seastrand",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiAsZRwipMvFPrKsHTahtRB92qJq3mtnvrMcqIOhWKD4SFk64s=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is terrific place to store—super clean, light, and great staff. Manager Kitsha goes above and beyond!",
"date": "2023-02-02T21:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0afea8f0-223b-4f2c-ad20-be48d52f0ede",
"author": "Jacob Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPNcuMWzdaDmDJB2y-Bnx-Va9KomNUyAf1NSdkKbT3jGtEeg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Clean facility, well run amd maintained. Only drawback is price hike happened almost immediately after signing up, and it would be helpful to have a sign upon entering directing people to maintain 1 open lane (\"park on one side only). Otherwise, very happy with the facility.",
"date": "2023-02-02T21:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "f3f7f8c0-7331-41b3-ae80-31a0332b0aee",
"author": "Sarah Grossman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9IA7v2NTGy2Am1w220YH3PSQtPeWrVA3CPNJ5vU-S1VM-mFo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is friendly. Facility is clean. They monitor the main drive to prevent getting blocked in. Kitsha is great!",
"date": "2023-02-02T19:18:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8705a113-5989-4b94-b9ca-f06e041cf736",
"author": "Ambrose R. Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSOHeYXWLdOpx1eooRwNPLkWpAnxiHb98y7Vn0zw0Py_Qk1ju9tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha,\nphenomenal worker compassionate and very focused, mostly Kitsha is very concerned about her customers, she keeps the place well clean and always has a great smile on her face",
"date": "2023-02-02T17:13:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "085d0735-9dbd-486e-b36e-567b50141089",
"author": "Mark Schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIAKcST3U20p5ygJYOZONi2eJQLPda9T38fsWUINe59PX4wOvj=s64-c-rp-mo-br100",
"rating": 5,
"text": "fantastic service and clear conversation",
"date": "2023-02-02T16:43:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "99140d4b-a291-48ec-98df-1e5ac144a522",
"author": "Nate Westberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8vABEqqLiYMbf_7MOq466rMhHD_SGHnYZP9pFeWmGxi33OvgE=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a good experience at extra space storage in new hope thanks to Kitsha! She asked me how I was doing and she felt like a very genuine person that cared about me. The storage drive thru was well kept and helped me enjoy my stay. Thanks Kitsha!",
"date": "2023-02-02T16:01:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b90d82bb-5212-4ef5-87fd-d54dbcbf6543",
"author": "Andre Sobocinski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2vM82QqiAzM3Que4MMpOY-hnqWHkWGnLK9afU6ZsPdMn8NCY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, Kitsha was so respectful and helped me do what I needed to do, and has amazing customer service.",
"date": "2023-02-02T15:56:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "aba333a2-37a9-446c-ba53-4f827b4edae9",
"author": "Kuba Kraszkiewicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDr7l2HvUrlBiFbCWp6e3GxyIVKoJMx5y0Yg_9Zp3bjRUfVqW63g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location and great staff, Kitsha has been wonderful to work with and looks out for her customers. We've been renting a space for our camper for the last 6 months and it has been a very good experience. If you can find an open space, we definitely recommend Extra Space in New Hope.",
"date": "2023-02-01T17:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "633babd2-3112-4531-b621-f08e9d1fe9f5",
"author": "Steve Mintz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpz3eoHjEOd2L0MDF8a7nsMqXXoTGE8PI8BhrUEGbyHVljoibl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff. Clean facility. Been storing here for years.",
"date": "2023-01-23T22:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b268b3af-eaa3-4c9f-a1d2-97b157495556",
"author": "Carolyn Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz8IBv3ZC6Jf4l0vARLIs1c5nGLS_D760pLSdMob4AhRfXoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I moved from Public Storage to here. When I came in the to sign papers and make my first payment the manager explained everything and was very kind. This place is very clean, has cameras everywhere, and the manger is kind/understanding.",
"date": "2023-01-07T21:59:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2d60e26b-8169-4f7b-89d3-aeebed65c71e",
"author": "Mason Rickert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVT1KAJX4SSnIk0H_mHxa2WIRDJbbwZHbP7a5W4LLz2DcSrK-ipQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This extra space is great and kitsha is amazing!!! She went the extra mile to get me a more accommodating spot for my trailer. Highly recommend!",
"date": "2023-01-06T22:52:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "863959ed-54af-414d-b9ff-c5c466619c79",
"author": "Matt Schafer Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFbGsqYSEQcRPGq9yEXO-CApyqjBrtgBdzEMyJ0yf758-EgZI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredible experience with Kitsha and the entire staff, very accommodating and helped me with everything I needed. Highly recommend!",
"date": "2022-12-09T14:30:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cab4b67a-2cdf-4cd9-b2ed-b971400f0ba8",
"author": "maubart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXf1mh7Ygd6_4YlH0NEQFgj_ImFTlUFsqxtF_1QS6f9oe3_Orysg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I could not be happier with my Extra Space Storage unit! The entire facility is super clean, adequately lit, and well-maintained. It feels very secure and everything (dollies, lifts, doors, access, etc.) works flawlessly. Access to the unit is easy and convenient. The manager, Kitsha, is both professional and friendly and an excellent communicator. She resolved an issue with my access code very quickly. Everything about Extra Space says this is a quality storage solution.",
"date": "2022-12-03T16:53:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7de886af-e36d-4e38-989b-c85196e1214b",
"author": "IamSiela",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2domLoY8GBHVcZH8tB3fsM5Gp-PqmJBg6FHmWnQTJgWfKeWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you very much for your help, Kitsha! Competent and a blessing to work with.",
"date": "2022-11-20T03:42:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2eb65276-f733-4aea-b0c9-4fc7e05bf99e",
"author": "mplsdigital",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK1H44pfG2GXI1PutBsmofLARp9HWya5fo5E2J-w2Vuq2Ul7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean new building. Easy access. No complaints from me.",
"date": "2022-11-12T17:13:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "e9d5a7b0-ee74-494f-93e9-b4a0423b9bfa",
"author": "C G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrJ4mnzGSQmE-lJQPeGDM9HKVnPno7Bn7UF20qDQChjy9neA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been here for about a year or so and always had the same great service! The office staff (Kitsha) is greatly appreciate I came in recently and I’m always welcome by a friendly professional host. Thanks!",
"date": "2022-11-07T21:47:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f97685ed-93c7-45b2-8132-047f33b425d5",
"author": "Tamika Pickett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1xyplMX6GmqhULhfBuVFBZNZ8AYxqMi6aCu5WBtVfyCi1h0gY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-06T03:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "98663e05-8e9b-46ff-8f8f-f3f631384444",
"author": "Yoni Melara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-jmX1AeTuQKCju3Zw2MM5_a_49S__c0jnY_y2xv_PZTSoFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much Kitsha for you help! you are Wonderful and easy to work with.",
"date": "2022-11-05T19:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "653703ee-0300-4f10-adc1-c8e8e03abcf5",
"author": "DES",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFeh80LlKOR6kHEhXY-cBqfC_7ZuFO44ng-BXjfwr11hf6sb4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-02T22:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "22f1f825-51f7-42ef-916c-5b662802e99a",
"author": "Anderson Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbhednwJyEzLPpvdcxTYmxudZJTX0ktoIBfJRQynCLCl-j0c0=s64-c-rp-mo-br100",
"rating": 4,
"text": "I have rented with extra space many times and have always been satisfied",
"date": "2022-11-02T21:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "30678d3d-ca74-49bb-8006-3e4d3c336949",
"author": "Walter Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGTPJ7ZjHd8kbFytTKmBGSpk7F2aznmRzdteQJTeI_wLXz9YI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really appreciate how Kitsha Fly help me with my storage space she really made it easy for me",
"date": "2022-10-29T16:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "2a451c40-06e1-4cb2-b042-5d694787e465",
"author": "Delores Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0939MJFINmQTRNVdE_y3BxKEc5ny0EEAjWjVkLWZzLHC2oQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T00:41:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cdd9a7b2-88b7-4286-8928-3d251b87471a",
"author": "collin noble",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4o2ejubhabcR8P9bomi0XjdW7YxBZJ8q4uq068XS9p7P1nA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T00:41:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2ee0ab75-bd00-4ef6-b220-fbef4c5e3e78",
"author": "Adam Vo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFlgslkMgJ63IaOCUF7bOkzb3ujk42KU5TLfMqK_21GIRX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T00:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1267e7fb-fd29-4485-b246-1bf729628c3e",
"author": "Kaleem Pemberton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUun5gsPr7u_Pb9HIFhOIQx3YWPAKACMi_4iuWjPZGzaPv6rPwn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was such an amazing help and honestly a huge help wish we had more employees like her",
"date": "2022-10-29T00:31:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "be4057c1-d917-421c-8b80-07a22075fd92",
"author": "Stephanie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTJn52SBCGeEE1v_XygBj0r82AKdyCjkaUZmwkSm41MZEHPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha I appreciate you very much thanks for all you do",
"date": "2022-10-28T20:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5ae24744-ad05-4a80-ae34-f716695d1ef8",
"author": "Chadaya Eggleston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGNMtzoznpJ2f_X1U8_Sx7tpG0tbmroQ_EuE1vlHbMdT0FGgMK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was amazing and gives great service. Will be returning! Thanks again ☺️",
"date": "2022-10-28T20:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1de33561-de29-4966-82a2-36b27f4bead0",
"author": "Sarah B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbIuMxpcPQJbkZRfZCXxt9DvXuqZvhrH9bfqMYDLGDGjPsNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was so helpful today when I came in for a storage unit!",
"date": "2022-10-27T21:54:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "60496671-e669-425f-b3f3-96d4a6b22f11",
"author": "Kazia Wiggins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkWz6efGUChiY10P9-oWCMgB2C3zlBqWfzUO5BlnVe4ce6vg8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility with great staff!",
"date": "2022-10-20T17:34:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fcaefdb4-e985-47e0-85f2-0e2c6f6705b3",
"author": "Pat Sanavongsay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMuwd1C6_SSoC9cuBc6-DegqiCB8TtdQdmZaUF2nhe87I6sA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much kitsha Fly the nice Store Manager at New hope for helping me with everything and very nice and clean storage.",
"date": "2022-10-17T00:35:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "838295c4-5762-4ec5-bc03-ff0412971bb0",
"author": "G Dale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4FtUPOm4xgr5ePcNWj5CDwEVG6DJE0IH2pdRRDl3DfLQnMP50=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a great place to store your things. It's a clean environment, Indoors easy access in-and-out And the cost was very reasonable. Also a good location And the manager kitsha was very polite and professional.",
"date": "2022-10-14T21:53:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2fe5e66d-a599-446f-a7af-c9e1dbabcdea",
"author": "Calvin Wolf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSU1Jm7uEiYqY1ZiyWpsJ1FetHK11H_DmqEAETrA6aMoTy-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-14T17:02:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8919e81a-ad05-4dc0-a7ff-9487edc643d3",
"author": "Matt Parsons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYrYpemoDuvCKRDmvE3OgvnZWOGhIutUsiF8X1E9tk8rpj=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been very pleased with ExtraSpace storage. Specifically, Kitsha Fly the store manager is fantastic! She is proactive, customer service oriented, and has the customers best interest in mind. I will continue to use them. Matt P",
"date": "2022-10-09T16:57:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d1f8c3da-c46c-48cb-8de1-17b559308e2e",
"author": "Arturo Lemus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfaNaMz9eiW1VLUZGS735V_wTIYeK7ypV4rY6t0g75lezrvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Professionally Customer Service with the great attitude of service, very helpful that you don’t this type of service anymore..\n\nThank you for your great service.\nShe was great!\n\nArthur!",
"date": "2022-10-08T17:46:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18f9380c-0b4e-4683-b0b3-97fec7992aab",
"author": "Pedro Colaço",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5nB-kH8Dlk0oLIzv-Jfb6ezPDGRS7x30U98iMHaHkHAanxtmyog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service!! Kisha was awesome giving us information about the storage and all the things related to it. Will definitely tell all relatives to come here if they need some storage unit.",
"date": "2022-09-16T16:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5b227579-11ea-45ab-b47f-c63358f07949",
"author": "Michael Namjoo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD6JXCaTSALinWZwjlBrBKUQnxlAC7Zppfnc62nQniC7LvIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Kitsha is excellent! She’s very helpful and manages the property wonderfully. Great service!",
"date": "2022-09-16T16:03:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6f97b1e-2242-4358-b1fb-545bb4431a8e",
"author": "Raymen Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQqwRkSav4wO2lHbu6gWaB7MeB7MF-v9-gDpSFLoV_9wXYWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in to rent a spot and met with Kitsha she was great. She had the best information she didn’t have the parking I was looking for but lead me in the right direction. Kitsha is the best thank you for the lead Fly girl",
"date": "2022-09-15T21:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "948d4585-cd8a-4d98-af88-f63584bd100e",
"author": "Alexis Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY_dwEr4Yy2ZcEoJ3McoD9eiK3E7Lq0Ljrmn_c8shZaabXEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went to look at a storage space and the first thing I noticed was how clean this place. Kitsha was very knowledgeable and gave me great prices. Thanks Kitsha you were awesome and Fly lol",
"date": "2022-09-15T21:16:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a93038fe-fd3c-4ea7-b01b-bfe7a1d2062c",
"author": "Jennifer Fischer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9e4dJCWrdhR_Ud2FlF6zy2jrVmPGPVUDq4-SrFqBk5OTgQIgU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Absolutely perfect! Kitsha made it a very smooth and easy storage auction experience! She was nice, funny, very kind and professional and helpful! I highly recommend this storage business! Thank you Kitsha 😁",
"date": "2022-09-10T21:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "787e065b-2601-4812-80fb-8f3d8e2d7f5f",
"author": "Tammi C.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5noPKR3243wnnI2Y0WRYRcuxiimGvu0F61G74KNnzo7w1Cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is always in her office to help. She keeps the storage super clean and is always super polite and stays professional at all times. Please keep her here she’s the beat. Also her bathroom is one of the cleanest I’ve ever seen.",
"date": "2022-08-23T17:03:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a68f4b1e-9798-4bb0-9766-4c39a2d43176",
"author": "Navada P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwDE1pBBmfeEU3exFnVOuDd3UOoATNymNOAZlTFSqnj8EUMBa6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Kitsha is wonderful to work with. Very helpful and reasonably accommodating.",
"date": "2022-08-19T16:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "98414f63-1ebb-480d-8d54-b0c25faf3ab5",
"author": "Amy Bursey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMqAIKIJQ4UL3aRK8RJI-Co66KYFsSp3PZG4hgpYUdlGvnCcY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic experience. They had exactly what I was looking for, the place is clean and always available- which I had done sooner",
"date": "2022-08-10T16:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1c48e0d4-4835-498c-9d7f-8b485cd5b906",
"author": "AmandaNBS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWj8Fz7aN4NoA413aQUiUdNu4_7CaBw3ehQRi6jixGDz3HRcQPgVA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience with the manager, Kitsha, was absolutely phenomenal. She made me feel comfortable about renting storage space here, & being from out of state, safety and security are most important to me. As long as Kitsha is here, so will my loyalty to the business!! 💚🧡💚",
"date": "2022-08-03T18:28:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1a8adec0-abe8-4865-80ae-964379527235",
"author": "Tony Dodge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzAbUjIamNUzBKDaAfK4W-4a7xd9A0tCvSxkFWzMEARmwq4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is fantastic! We have had a space here for five years, and it has exceeded all of our expectations. The current manager is beyond helpful, professional, and accommodating to our needs. Compared to other facilities we have seen in the area, this one excels and its cleanliness, availability of storing and packing materials, and ease of entry and exit. It also always has plenty of carts to move things to and from our vehicle.",
"date": "2022-07-16T16:54:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2b32b493-79b1-455a-b530-745f289b2ec0",
"author": "Lou Ben",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkvSL0R4AMx4SUdbmU4RZyeit0e_O21myCYIhI1ArqTV6p9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Lakitsha Fly was very professional and very helpful.\n\n-Sasha",
"date": "2022-07-16T16:06:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "897af59f-908b-4f26-9944-c5915d6ecafd",
"author": "Donisha Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx6FISEUBUV0UN7UhBkYJf0TN-zhi_xvco9EC9rFIvScCrYCk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I want to say Latkisha Fly was a great help I was in town looking to store my two bedroom home an she was a great help an she explained to me how I should pay into my discount so I can save money Thank you",
"date": "2022-07-15T22:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d694e93a-0394-4676-a467-ede2bfb4d0d6",
"author": "K Pagano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGUy97FO1cvujl787DkgOymYbcMpuJj2hAks8GqywTdVx1ONFhlA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kitsha was kind, informative, and patiently worked with me to find the best solution to my long-term storage needs. After doing business with Extra Space for 2 years, I was ready to walk, but Kitsha saved the day AND saved her company from losing a customer. Great customer service!",
"date": "2022-07-15T14:42:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5435140f-bae5-4350-a740-ca1eebbfe175",
"author": "KD NORMAN",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRiCX5hcSRRQcNlxkjskedkYQdDHiWQUMQMOTS_LawCBYktA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager Kitsha was very helpful and pleasant, the facility was well kept, clean...",
"date": "2022-07-15T01:15:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5ab2d727-c3b0-4f7e-89bd-88ab9e5918e2",
"author": "Helena Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYT71uRwZ7CvUw1yiol545_TpqegRW8CVo3mSjtedZpwkAEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha is always in the office to help me with everything. The facility is very clean n organized. Keep up the excellent work Kitsha.",
"date": "2022-07-14T21:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b282dbee-d89a-4fe2-8c91-019044bddd73",
"author": "Jim Dow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4J9gxP2_ofIfpJWoD16gdD68n1HOPTBytmRPIxvi-9HMJ-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2022-07-14T16:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "327e736f-dd30-4821-90c9-f3b1e671c694",
"author": "magdalena alameda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXccmP1SidmN_soZnV2jlxm6vmRTistl04PXWCGMgXXhSqt0xd3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha you are awesome thank you for going above and beyond.\nThis place is the best, so clean and I appreciate that you stay on top of things.",
"date": "2022-07-14T15:38:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "cd519ba5-7fff-4052-b1ef-70b469dd154c",
"author": "Val S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCyH9BJraKQejw_pdd4xYKxY9VlII92qI8UuJQIUcvLCF6kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The office person was very informative; she was friendly and answered any questions I had. Checking in was quick and easy. Storage area is clean and I'm happy with my experience so far.",
"date": "2022-07-13T17:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5e1074f6-8ef1-4f3f-b303-337d11a98795",
"author": "Kirk Lilligren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLltsjyM_veXWvEo86YjR4eH157xMyVbocQjRHltIY_XsNqNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great welcome, great person, excellent facilities",
"date": "2022-06-29T16:09:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "82308549-95d3-4792-886b-609d6aca3d6f",
"author": "Nick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtZpgDTpZAFRsbC3OgOAZWbESAheFGlomVoopKDKcPYw8qD3L1Hg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Got a really good price for my largest space, very very clean and maintained exceptionally well. One of the employees seems to always catch me in an honest mistake (it is my first storage unit. ½",
"date": "2022-06-25T20:08:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "517845d9-c863-4fc7-add6-4e7a0f6c7d3b",
"author": "Tom V",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0dyeLli_ehQ6WRgvTtlvZIFkGd4HOgY2otlhvqr18ugnXQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, Clean, easy in and out, Great rates, What more do you need?",
"date": "2022-06-18T07:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "f6790fc3-a749-449d-9365-51e7a45ca8ab",
"author": "marlene whittaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEMZIxEQ43J07TOtulazF-oTrWu3e8GN4c8tnAXJDcpzhxew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was very informational and very detailed in explaining the contract. She was very patient and went above and beyond to make sure my needs were met. She was also very professional. I appreciated all the time she spent with me and answered all of my questions. She took time to show me my storage space.",
"date": "2022-05-31T19:37:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "387004bc-8632-45d0-a498-3d47650f7a5d",
"author": "Renee Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSV2FyHl8l56uSAliNRZc2ZTEtxz97KfqgN4SMa5yWeLhBow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent! Extra Space is the cleanest, safest storage around. Hands down!",
"date": "2022-05-27T19:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "9e22e648-9ca5-4296-bab2-eaa1aec017e9",
"author": "Odell Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImKk2LlOr3PIB6TJpIZwIQOIduY60aNvBzm4EkQakotFvunA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recommend Extra Space Storage to anyone, cause I felt like it was safe.attendant was always there the facility was always bright and clean.",
"date": "2022-05-16T00:25:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "356f2ab6-46a5-4e19-b4d7-3a8c443a8b71",
"author": "jim stanke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKEj1SY_OaTO1S7rwaCudT_oP9H3JkrnIGXdYJDO1UzrtSyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Check in was easy, Friendly General manager, Kitsha, took care of everything at the front desk & then guided me to my storage space, explained the access process and showed me where to park.\n\nClean interior & exterior.\nClean parking lot\nEasy to find",
"date": "2022-04-28T22:15:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4292f596-19ee-4737-ad1a-63982c6c8928",
"author": "Brandon Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKswO7q4c396AlZVfdgKSckJzVMRJdynaSeRJqFkii4696w8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have met the manager a few times and she is exceptional. The facilities are great, clean, and easy to use. Highly recommend this storage facility. If you are kind the manager is very fair and kind even on some very bad days. If you are not or put other units in danger she will quickly and effectively remediate the issue. I have a lot of trust in this facility.\n\nThe biggest thing that impressed me was the manager. She was obviously having a rough day with some unruly tenants (I witnessed it myself). I then didn't make her life any easier by lacking planning and preventive communication. Despite having a rough day she was kind and professional. She also was very understanding of my moving chaos. This is the best marker of a quality business (and human) to me. I am happy to work with her again and the excellent facilities are a bonus.",
"date": "2022-04-26T18:01:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "neutral"
},
{
"id": "188dfca1-8858-4bce-9a24-b3c08fbec0f4",
"author": "Carter Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkHLdbP43OAQacRcpoOXAd6K43sbEoAGsAi5YVw_fiJHM7Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, quiet, safe space to store your things! The service team is amazing with communication and helping you get into your unit! A seamless experience all the way through which can be no contact! Huge plus! Way better rates here than where I live in St. Louis Park, almost $20 cheaper for the same company!",
"date": "2022-04-18T16:36:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "550cf74e-2dfe-46c7-80ef-804e59c44db9",
"author": "Amber Dahlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoGJjPZvEoKW2-icg59OS3vuqNcs9T_Cj53q4VRe4Jd7pGph8r=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with the New Hope, MN location! They were very informative, let me tour the facility and available units. I was able to secure storage while moving out of my house for exactly what I needed in record time. Highly recommend!",
"date": "2022-04-04T21:27:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "e3da8ad1-9d13-4d81-b40a-0e406b044dad",
"author": "Shane Akerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqU4z8c9zbliG9WcDR36dlmG2aeie0emrKC6G1Zeby5bW-IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I buy storage units at auction so I have been to many many different facilities. This was one of the best ones that I have ever been to. The employees were very friendly and helpful, it was amazingly clean, you are able to drive in and remove your stuff. OVERALL Just Awesome, Thank you!",
"date": "2022-03-27T23:26:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a30a18fd-28cf-4a62-b400-d3435c0a28c9",
"author": "Kristine Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCuE3s82MgpwnxHgcIB-Pa9rvczsA3gimUXtnZzCgd5_cwUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's taken to long to shoot off a review on out experience with Extra Space in New Hope. And, that's a shame, because we had the BEST experience ever!\n\nKitsha was fabulous, she went out of her way to show us the different options available for our needs (multiple times when I just wasn't sure what was needed).\n\nThis location is spotless, I can't say that about many storage locations.\n\nKitsha was always professional, pleasant and had a great sense of humor. We NEVER felt like we were just another number to her or chore that had to be handled.\n\nKitsha, If I could give you a raise I would!!!\n\nThank you for being a pleasure to work with!",
"date": "2022-03-23T19:41:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8ee60894-cba1-4015-8054-f6eccd77a06e",
"author": "Milo Falk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXj-H5pZRDnAs2agk7nTXrAHA1pcP-kvLTKMSG_sjTUS16_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was fabulous! She explained things clearly, especially relating to the walk-in and web rates and how the rate can be locked in for whatever number of months you wish to prepay. That was yesterday. Today we saw her again and in the meantime we found an even lower rate for a different ESS location. She couldn't match it, and didn't make us feel badly about not renting at her location. In fact, she called the other ESS to give them a heads up that we were coming. That is true customer service! She was very friendly, thorough, and a pleasure to have met and worked with. She made us feel good about the company also. Thanks again, KITSHA!",
"date": "2022-03-18T00:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"security"
],
"sentiment": "neutral"
},
{
"id": "9cb93e3e-8fba-44c3-9b7e-3573d49b9dba",
"author": "Sk K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJ5DWd-RN2ft7wI5-3JsiQ4JcfkTa3qcLnVIvMf8gWskD6CmFh6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-18T21:38:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9dec20f4-c5c1-4489-895f-f8a3e6d65f7a",
"author": "Chad Koll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKszMyncP5FfV2-nfnNvieitGSxVS1FYSR1Vp5QLb0pAR7bRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Even during a stressful day with challenge of people running into doors, equipment not working, and demanding customers, Kitsha was extremely helpful and friendly. I would recommend Extra Space Storage to everyone and will definitely be a repeat customer. Thanks you Kitsha for being delightful and customer focused.",
"date": "2022-01-08T19:29:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d8cca5e3-a30a-4b26-9d99-9eeca969384e",
"author": "tasha anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5DoWbKjkvA5fkOF--BvzUgAjV3_AocVxNepSdjGIdsCY6Ow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kitsha was amazing! She was so friendly and nice and found me the right size storage unit for my needs and budget! I highly recommend coming here! Plus the building was super clean... Just the way I like it!!",
"date": "2021-12-30T21:55:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2f1c54c1-a694-45cd-8616-41d0f5878530",
"author": "Warren Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmknErR3zBuXf3s_BBgY9vDWHsNQfEfoYKP2jC3NOUjp9DdaAg7g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Told Katisha ( property manager at ESS) I would review ESS and say to the readers \" if I could give 6 or 7 stars I would.\"\nThis because of A. Katisha's patience and depth of knowledge about ESS.\nB. Her patience with our newby-ness\nC. Her ability to find us an even better deal than the one we were hoping to get.\nD. Her walking us around the property and showing us the space we will rent...\nE. Her follow up with the code she provided us while at ESS, but did not work, then calling us, as promised when she got it to work, to inform us that we are good to go..\nA very pleasant leasing experience.\nAnd the site is in a quiet, well maintained neighborhood, and the site itself is quiet, well maintained, and as far as storage aesthetics go, as nice to be in and look at as any other.\nSo a 5 or 6 or 7 star rating would be appropriate...\nAlways nice to see quality employees at a time when employees are at a premium...\nLease there.\nYou won't be disappointed...",
"date": "2021-12-24T14:54:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "neutral"
},
{
"id": "1586221a-8364-4f1d-be25-e3d6f34f991a",
"author": "Bushey David",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiHk_1zNmCcEZNxhG1w9v5996OLUigvllS4a72MMf0wfnnNoXP=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-12-23T20:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1a5b03ff-5c78-4ac1-a88c-60e6ce1d89b8",
"author": "Gloria Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWocO1PXXS0QBlLFl4Fbt2UJp8GjqWNvsSLnOg8e8r44QW_yfkY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kitsha was awesome, friendly and knowledgeable, great job thank you for being so pleasant.",
"date": "2021-12-14T22:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b70e3ba-c695-4ecc-9b46-d9390a342809",
"author": "m w",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuecEd-zk3KL_xEzqPQm5yddeCawp66whpy0D-fIzGq6Gv_Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I just moved out of here as I no longer needed a storage unit. The set up and move out were incredibly easy.\n\nAs for the site, I never knew a storage facility could possibly be that clean. We often joked about how clean it was, like how were there never tire marks or dirt?\n\nIf you are unsure where to get storage space, go here. Well maintained, clinically clean, easy to get in/out",
"date": "2021-11-13T02:07:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3b6df45d-878d-4d3c-be33-5b762267bd33",
"author": "Kari Mackey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhczdwTyiMHHC35XLrg-q5lmAYh5tZUA_jSrB9B0L_pfjTEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The New Hope location is absolutely wonderful. It’s clean, secure, and well organized. Easily accessible. Jeanette helped me and I can’t say enough good things about her! She was patient with me (and my many questions), she was knowledgeable, and very helpful! She took time with me and didn’t make me feel rushed. I would absolutely recommend this location to anyone looking for a good storage facility with competitive prices!! Two thumbs up!",
"date": "2021-11-05T21:54:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "dd6d1ed1-45b4-4675-b836-efb2bd28939c",
"author": "samuel sherman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxk7G_yarS6fVjDW-Akip_oXtCFc0fidL-4UhBu4_xw8BpAYp4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-07-31T02:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ea8aa5f8-3069-4a35-b0f7-9335b33f49d9",
"author": "Anthony Alicea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-bhe9hsY2GPHJz7cVg0qkfVLU7zdoJdz1fUkXibVLPX_BVuT4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Big and clean place to store your goods at.",
"date": "2021-07-07T23:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "50281dc2-0ffe-4037-b450-f5cc9e91073c",
"author": "Anna Drenth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULvx8x9leZZdHiUJ3sjbJKGdkaCGTWzxGop00-izMlLPvI9-PMXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager was most helpful with answering all of my questions, the space is clean and seems safe to store my belongings",
"date": "2021-06-02T12:17:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c5510ff4-6884-4db6-a1f1-b767489c5d3a",
"author": "Edie Sherk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvQnVxn3LSyOCShEUPxoDUqzCAzwx_GhdimPzhKInANDmD2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility was great - clean, always accessible and it helped immensely with the coordination of our move. Both Sondra and Alex provided great customer service in getting us the right size unit at the best price. They were so knowledgeable and helpful and had such great attitudes. It was a real pleasure working with them so we highly recommend this location for anyone needing storage space.",
"date": "2021-05-27T20:53:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "fb46a34d-88e6-4004-9fb8-a3b448360039",
"author": "George Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyVqs4viq8lqWpGIZTiHI8Sy2GYBP0MfCRoVOm9AhREBzN6T-O=s64-c-rp-mo-br100",
"rating": 4,
"text": "Excellent service, they made sure I got the unit I was looking for and the size that matched my need. Plus, locked me in to a promotion at the time. Thx",
"date": "2021-05-26T16:08:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "ba7f20c6-0dd5-4cec-83ea-3b0f65ef17e5",
"author": "Angie Van Keulen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo4465xrhP8anjp8Gpyj7tkqwn49DUIaID0fH7e90rGTMMtN9m-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-10T23:24:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4dba65fa-a71d-4185-aa21-6a46108a9802",
"author": "Ann Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLapk6M6eCcQ25BeZbZinQ5uCP50ey0DkVQFIDDPHGUWXnTWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-10T23:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "38c22b86-3773-44c7-8c3c-38aba34ab071",
"author": "Mekdes Doyamo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4XuZV7cZqRMp2pQidN1g83qqGfa4_5gYCyngI6hXv4CORrIRY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Customer service, Alex was very helpful!",
"date": "2021-05-06T20:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49a1abcc-ac3b-492a-95f3-6de6bffc0a0d",
"author": "Raymond king",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXG6fcNHIwj6t9IFHJRGtZ4YwB12Yr5_b0dUW-MjWIdfaF_7Fq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Talked to man in charge and he was very nice and told me that nothing would never happen to our stuff they will treat us very nice 🙂🙂🙂🙂🙂🙂 ☺️☺️☺️",
"date": "2021-04-30T20:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b1f4db31-9732-4866-9699-789e2704ab22",
"author": "Kim Halvorson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ3zjaUWwasbBYte0KDJKIP2XLt-NrFrvmb7J0E-yzTVOeGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best staff of any storage place ever. Clean and well maintained facility. I have had several units with this location and they always take good care of my needs.",
"date": "2021-04-20T19:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7dd3d2ae-c2c9-4a25-aad7-291e817ab191",
"author": "Adam Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGFzgI1yUIaWfCzoAyUtSk0Id6sflpsCup_fob0pCUqXJL1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-26T23:02:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9155b211-0929-405b-8a60-24bbb90bd8c1",
"author": "Jessica M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8TK-XzdBsDLmVZSK-mO_dXJrsYhUiUPIN_i2Rxv8FdoBFCLxf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great sign up and registration process. Patrick was very helpful.",
"date": "2021-03-24T17:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ca9575a-cdf8-45ad-8b5b-48705b713600",
"author": "markman29711",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJT9s-c7PMa_oyfjJsfEfLMkfrPIcTKhRfMJWwdAqmP_qUWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-05T01:35:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d44d14b7-ebc3-4702-a428-b0345198a257",
"author": "Casimer Kucharek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFgdGzyuR8zRNE_8d3S7S7kpPM-0DD_TQYGy7zu3agGMeTAA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-02-27T16:55:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "69dd1bfd-14ff-4520-a9cd-e71c0449be2a",
"author": "Zach Lacure",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEITjEIeVisVLLMpS_K6rQsLvryy06GJ_uFYuBckRl3lZ-xA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff and well maintained location",
"date": "2021-02-26T18:09:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4cc07aa8-c110-40a7-ae62-df1f253d5dc3",
"author": "John Vomhof",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOEBDa5bnUuptCNBXqFD7DEN26cPy3dqO4QjFIoCCr_fJTDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I reserved online, walked through the lease signing with James, the site manager, on the phone, and got the gate code via e-mail. This was a fabulous process!!\n\nThe site itself (New Hope MN) is great: clean, beautifully kept up, well lighted. There are plenty of flat bed carts available too.\n\nWe couldn’t be happier with our experience!",
"date": "2021-02-24T14:58:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b57ab6a0-25b4-4eb6-9eda-2cec359167ab",
"author": "E Suarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjLueWfA4ROhoq4-Un36dscYhQAQRou0vjxgRkeS0uZmE7bQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "The initial monthly rate was fantastic when I first signed up. It was disappointing to see the rates go up. Now that I’m using both units it’s not worth trying to find a cheaper unit when I only need the units for another 4 months.",
"date": "2021-02-23T17:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "382aef78-5a9a-40f1-b701-368b52d99206",
"author": "Celeste Andersen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxm9wCcGiJg-DEdrU2_Oqcf4FsSDX0DO5O5oXaVE9_mMv6ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "I LOVE THIS STORAGE FACILITY AND THE CONVENIENCE WITH WARMTH AND RESTROOMS AND ELEVATORS...VERY CLEAN AND CHUCK IS AWESOME AND VERY HELPFUL.\n\nArin has been very helpful I GIVE HIM A 10 FOR ALL HIS HELP...THANK THANK YOU",
"date": "2021-02-23T01:29:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e633cc5e-8be8-462c-bdba-1af7412d09f7",
"author": "Jon Hoese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQHTUaEqYTYXnofoI98Fc93BzLVX3Z00xnqVjMjuEyuMcnvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage! Very clean even in the winter months, friendly staff, secure, everything you’d want in a storage facility.",
"date": "2021-02-22T23:48:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b1e657e8-7ec7-415f-af65-beec152b13ac",
"author": "lisa cabrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl4XHKgpV0HNNKklzKiQAUtSBZQqAnmg06xu9--I87t7zSZw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-02-22T20:44:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1e4a6620-aaf8-4c75-9500-98108fb05929",
"author": "Nico Woods",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaXNg0M88tVpOjzEZysVVpEv2jMyBb_pQrG5ftZmKfqItFLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-22T20:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "899913e7-4dd6-40e4-aab1-f321a4965850",
"author": "Armand Berzins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrptgcQ-BaOwcPn7Slwq32-TDYApj1E9Tbf10VdCGEQN4iSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Customer service and pricing is great. Have been with them for the past 3 years and will continue with them through the excellent staff.",
"date": "2021-02-22T19:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d21c0da9-4791-4570-853d-3368635b6a62",
"author": "Ron Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZwbqiUS5tzsvKjcQ4jdvm17o_U3u7QDMiKgLo00CojyzIL_I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-02-22T19:46:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2d33843f-81e7-4652-9ce9-80de0d3a8472",
"author": "Tia Steinbring",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXTo-YnhUNUEtQFxOBCP00YBGJxLcY4x5fU0LljEyCtvgRa_WIPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have used this storage space for nearly two years. It’s a clean and well kept building. All of the staff are very helpful and kind. I would definitely recommend this location for your storage!",
"date": "2021-02-05T18:29:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9535e0e7-bf63-4d44-bb8a-27e7136eb26f",
"author": "Lesther Mich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUIZCxBytVXHCCrAG-ZWOGmfP0bQeNYbdHe_3rna_gVYwOQDWa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-02-04T02:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b54c3b02-f557-462a-823c-727ca453524c",
"author": "Raven schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqBdub370Wb7VdOYWn5BEjAfVGfvySPomgmJD7B1U4TZfp0bRF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-11T22:25:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "397c2b7e-55de-4af2-9580-b454c442f4e3",
"author": "Anthony Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgdPx4z-vFFRd5MllskgT1kOnZ207gfz1QzlkrTOQMdzV9T26p=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful, they were able to answer any questions I had right away. Great response time",
"date": "2020-12-13T00:47:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "19e53ded-4c42-493c-bdbf-0ec0cba6eccf",
"author": "Melisa Pettersen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmzfezu1A7nqLprK-zuGb2nzR2WvGzar_XbfYaMXJazdt9wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The New Hope facility is awesome! Very clean and whenever I see an employee they are always so great. Alex was fantastic in helping get a unit secured and settle! I highly recommend this place!",
"date": "2020-12-09T22:16:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "81e4aeac-7671-4e8c-94da-d1ab274d9b71",
"author": "Rachel Robin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBMS5a-dj-I_mmYcUzdkR4HZOsJ-JeNMfGIYgYk_7uPdF3B0r8Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-03T18:07:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c41277a0-aa39-43c6-8f99-c133d43e1c84",
"author": "Chad Poepping",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9tw1GSoIX0idoMlX-Q9gRDiZkqiTl-BEPtkGj27UnyWs8lSY=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2020-11-22T00:48:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e3e9b84b-1dca-4464-9f86-df21288910e5",
"author": "Samantha Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQALPNc82Tpo2RP0Ett1zRFEVPaHUeFN2st4o5xtIalR5TwyT6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super clean! Great location. Staff is very nice and warming. Signed up online and got a welcome call the day after explaining everything. Definitely recommend!",
"date": "2020-11-17T00:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e5fd11f9-fa6c-4684-86c4-2c34e83b3f8e",
"author": "Ruth Lenker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUApOAhBe9XgbDicWBCqG3rcH7hgRxzic4u7Wi6vAxgvxXwgb2WDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Alex for all of the information provided to me this week. I’m very impressed he went above and beyond his job description and answered all of my questions. We will be using Extra Space Storage in the future for any storage needs we face.",
"date": "2020-11-16T20:27:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "072f5d7b-6ae3-4c3c-a8b2-56cf6b7d19b6",
"author": "Elizabeth Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWVlPKOuWklHL3HwwuKfOnYopB1XMTC2we1Idke8jRo51V6PHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is really clean, I think I remarked \"this place is so shiny\" 3 times when checking it out. Alex was super helpful, friendly and professional, he was great with answering all my questions. Would highly recommend!",
"date": "2020-11-16T20:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fbc4828d-5324-4cb6-9bb2-957058b01e5e",
"author": "Cindy Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJpEfDstGux9UBfxMNI7hYE271naqviATwzUic942ao8Ky=s64-c-rp-mo-br100",
"rating": 5,
"text": "James was so fantastic! He was so kind in answering all my questions and concerns. Information was straight forward and concise. Easy to manage the emails from Extra Space and set up my account.\nThank you James for all your help, it was very much appreciated !",
"date": "2020-11-05T17:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "59d0c3b5-8b82-42fe-98c0-2f81ce5954a4",
"author": "Marcel Warmsley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOOTyyPNjGur8_pZWfu11AbKs7hTYdO3Y4y3dZ2tMJC9JQBg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great place",
"date": "2020-10-07T20:09:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "589e2ad7-507d-493f-bd01-3f206216dd28",
"author": "Queen Abri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxXPuggsK930dm2qx390nttzi0d1gRwDTECrDY1tL9VvlLMvoT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-01T22:45:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cadfa639-6e89-4c1c-bc71-484c0ec713b1",
"author": "Mark Ouska",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZkoZgx2FHIEEDLGCaxmmQBdz-ye5I15qxEI-q-gw6eckw1y4n=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "One of the quickest setups and move-ins I have had and the staff was very professional and courteous!",
"date": "2020-10-01T16:24:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4446218-3d02-4876-bfd3-117b908e38b1",
"author": "Annie Lindskoog",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxmO6c42tAYo478JKHA7dTB50CovY9HoWxwc9QGN796gMz9siRyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-29T09:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f4c711cb-bc1f-4939-97bc-e3b12b2fe809",
"author": "Melinda Greer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJO8AV13vdnqrtSTqJyehx1RkaQwhr_RMf-GugxMtnlSxoLUUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The folks at Extra Space Storage have been professional and courteous. The facility is very clean and reliable.",
"date": "2020-09-21T16:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fb707bc2-1b78-4c18-88cc-8a149f738d40",
"author": "Michelle Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpkqEqKXlTM44UheEFgqaCrfYWr52qao-WGo40K86aB7ZsB-KN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really nice, hard-working staff. Very secure, clean units.",
"date": "2020-09-19T18:13:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "013f8286-a1ca-4588-a515-7a797188e288",
"author": "Angel Woodson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0ofAY5ppQw0IYhdv-fqq3Bo94fSqjtATd_EjSN43lyuckoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have excellent customer service! The guy at the front desk was super friendly and very knowledgeable!! Thank You!!",
"date": "2020-09-17T22:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd8b12e8-0a51-4336-9a94-aa461f6bbf5d",
"author": "Dmitry Sorkin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAdeqXS-fFWVBpZglhCgNZq91q_7dU32AQmPr7jcJ23_dT25jNAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility, helpful staff, great prices and secure access.",
"date": "2020-09-12T17:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cf237f88-3468-4198-ab05-34f07616e2e8",
"author": "pretty_ tiaa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeytfyJk5wBhzxWc_FP7A8fVi4clxm_wlT2o5FG5kNHvNweH1J=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Good Customer Service , Very Knowledgeable About His Craft , He Definitely Sells You . Great Work !",
"date": "2020-09-11T22:34:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6e0e9d2-3899-48bd-9f75-aace8be4027b",
"author": "Kelly P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV87OWo6_hwPUiXBBlhFeQuH58lmAgASP07hbGVRiv8tFFlliko=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my second time renting a storage until from this location. The customer service is great. Very good prices and the fact that it’s all indoors is a huge plus. You Drive into the building after entering your code for the gate and they even provide large flat carts to move your things from the car to the storage unit. They are open every day and you have access to your unit up until 10pm.",
"date": "2020-09-11T22:24:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8e820d83-c28a-4859-80b2-d2c79bdaadbe",
"author": "Kathleen Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxLzP1SH132govDDWFMVmeUEDiX9Y8oXS5FPh_vGWDV73zaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-09T19:56:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c7f1de86-1d48-4113-8852-d00b20360427",
"author": "Shantez Christianson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlv9xVFg8HVwCgR6owbQLDQZ35GQ7_jCIR-f-1ZjQZWZisEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-08T02:36:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4d726f02-2486-47ab-9af6-2794f3cd9031",
"author": "Susan Troidl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiEh8HZ0JMEt3Bg35i_hVhcLF0OHdOAgGU4i-SHmn3NDxR8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful in every way. They understood exactly what we needed. We did everything on my new smart phone. James took his time and explained things I had no knowledge I could do on my phone. It was very stressful moving from Colorado to Minnesota, but James made this easy & quick. Appreciate everything he did. I definitely recommend this company.",
"date": "2020-09-08T02:03:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "36e08202-fe2a-421c-b543-64d0b63da2e6",
"author": "m abbott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_9yglK4suRD7kvaXWL7t4t5nlgA7glTVi2D1CZ6MqbbZ1ePUt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-09-07T23:37:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "664490ef-75a7-40a6-bab0-6c787015c7e5",
"author": "michael sjodin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsKwXehexq8aIfP1F3sjd6RQuAp0wvUAbPfejp9_VS6cf-2f4c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. James was great to work with. He made the process quick, easy and painless. We did everything over the phone and email. He answered all my questions with no hesitation. Very nice facility.",
"date": "2020-09-02T17:07:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7da3d75b-f116-4959-b365-b126e1d2ca8f",
"author": "Glenn Visger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyWEJfS47c7vCHWZzrxJk7yHx7DOSVxxkhmRE5prpSYUiwZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "If you ever need an awesome place to store your stuff temporary or for long-term Extra Space Storage is the place. Very clean very easy in and out access you can't beat it",
"date": "2020-09-01T20:37:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Glenn! We are glad you had a great experience with us. Let us know if we can do anything else to assist you!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "eb6124b0-1581-4d62-bf6f-bd1392296afb",
"author": "sharon bever",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ_nD0VaiSe4Ok_mCPC-8L0LOmJDEo9KMnNNguxuDZ7KulwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-31T12:01:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sharon. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9e131c7-7cdc-404d-8171-3dd14bdbf7c7",
"author": "Joe Marden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbzHTbAUxDtQDi8l-obsPxUPJVLOFWS6UFKNBKT6euzagfNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-28T02:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Joe! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0de7620-087e-4b0d-9448-397ad3b172fb",
"author": "Omobaba Atikoti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVw2SeaeCxhAAOpBwbkopDPwDGGeV46YDbTp56RXuiFQozyLrLntw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fastest service ever, and James was really kind, job well done James.",
"date": "2020-08-25T03:16:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Gold. Thank you for the review! We're so happy James could get you set up with storage so quickly. Please give us a call if you have any questions!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cd42c13-cd5a-46c9-bc1b-8b26ba8d892a",
"author": "Evan Vranian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpvgpiVs-vs7vDiTj84_CBw9rwCMIb7zXo7aH7PmI5gpVjCQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2020-08-20T00:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating, Evan . Please let us know if you have any questions about your rental.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c7916fd-fe31-4bcf-8105-a9096b63f860",
"author": "Craig Meiners",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWVGCKR1WfQAV9mr1r3nPL9ZwCtz84Vw7mjjdb2vMppxfOgTI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I did the rapid rental and it was super quick and easy. The next day I went to the unit and everything was ready and waiting for me.",
"date": "2020-08-14T18:15:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Craig! We're so happy you had a quick and easy rental experience. Please call us at (612) 326-3360 if you have any questions!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3eeef296-b9ae-41d3-86df-e3d58f34f860",
"author": "Yvatt Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwnkA6sZMt7XnuYRAXZ_b49Xepwq4HrVklExSSca2fVBHwxg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-08-13T20:23:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Yvatt. Please contact us at (612) 326-3360 if you have any questions.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92719a5b-9276-4e57-8d5e-17368032c515",
"author": "Cindy Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINAF93g6elPuA3TEZPONkeBSWCcM5Ninr3fc-7-ugJuGnpPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have had a good experience here in all ways. They are nice to deal with and It is a nice facility.",
"date": "2020-08-12T21:44:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cindy, thanks for the feedback! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Feel free to reach out at any time at 888-STORAGE.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7c8eeda3-5f05-4215-9d80-e4ffd85da102",
"author": "greenevil9",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvEB6bcCPzF-CZs-DX99JbB5-YoK2PTGh3xp_fZ66c4tV6-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael and James was great!!!",
"date": "2020-07-31T20:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the feedback, Greenevil9! We're glad Michael and James were great! Our team is happy to help.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d06e5f44-a135-4a75-aef0-36da2e9d66e7",
"author": "Cassandra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV45MoHXRDdYLGrRKc81uOhNayEGiwasK3G8cATQ1GCWAS0KgrNyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a pleasure to work with James the manager there, he made the no contact leasing/booking very easy! It didn’t take long to set up mi storage and he explained all the details efficiently. The place is very clean and accessible.",
"date": "2020-07-30T00:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cassandra. We're glad James was able to help you with the no contact lease! We're always here to help with any of your storage needs at 888-STORAGE. Thank you for choosing Extra Space!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e655f309-ae45-4936-899d-5f297352c171",
"author": "Sarah Soegaard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZHWqnO1p3py-Y74LT2lCeAyN8gFIPHYeyXeQ5jVp8KW3gAPg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is my first experience using a storage unit and it was wonderful. They are contact free but are not afraid to help if you want the connection. James and Michael helped me every step of the way making my move as stress free as possible.\n\nThe facility was clean and extremely easy to maneuver in, even being on the second floor. Extra space storage has everything you need from carts to dollies and a large elevator. My unit was plenty big but the offer to move to another side was on the table.\n\nThank you James !",
"date": "2020-07-28T23:25:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Sarah. We really appreciate you taking the time to share your experience with us. We're glad James and Michael helped you every step of the way making your move as stress-free as possible. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if you need any future assistance!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "a3e915fd-fe71-42c5-a457-27b8fd653bb6",
"author": "Connor Snee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJdftzQwpZ5fv1K6VSQdEe2YUxbOs3IFn_XAqrHoSi1X6IaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-28T22:44:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Connor! We are grateful for customers like you.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fb37d68-8961-4d90-a367-c39feba5a828",
"author": "Theresa Schurhammer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWux4jh_cWLaC0diUroZ-vUv7rVZdjWTGUgj7hqjmIKudSPqZc=s64-c-rp-mo-br100",
"rating": 5,
"text": "James was very friendly and pleasant to talk with. He helped be with my contactless set up for my unit. It was nice to be able to do everything over the phone (especially with COVID-19 happening). Excited to finally have the ability to store all of our extra belongings.",
"date": "2020-07-24T16:49:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Theresa! We're happy we were able to provide a smooth rental experience. Extra Space is committed to keeping our customers and staff safe so we are glad to hear your experience reflects that. Please let us know if you need anything!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e381f956-b04e-4a4c-b219-753d197b4504",
"author": "Chris Quimby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGuigejzSzPW-ru8C_rTvOo9FIzSi7OkPITzSN9Oi7RwZ9rg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Our experience could not be better. James Bowen, the property manager was so helpful along every step of the way. From booking our storage space to scrambling at the end of our unload to find more space James went above and beyond every step of the way. The facility is immaculate and the drive through warehouse makes load in and drive out so easy and comfortable. Thanks James!\n\nChris and Amy Q",
"date": "2020-07-24T02:38:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chris. We are so happy to have you at Extra Space! Thank you so much for the great review, it means a lot to our team! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with James! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "269082d5-fc72-4dde-b7e3-22fb964abd58",
"author": "EZ SECURITY",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8L_srv3mDfXPgLl4GSyICQAJo6YJRvNveJ4qV17jvYAQftjM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant friendly cool guy!!! He does an amazing job with his work.",
"date": "2020-07-23T20:15:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Earl, Thank you for the 5-star review. We're so happy you had a great experience with our manager at Extra Space Storage! Feel free to reach out to 888-STORAGE if you need anything.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b0e9f532-bcc7-46bd-91fa-64db12e421c5",
"author": "Victoria Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZdDauqnqpINmntIVa8pBCUOhWHBPnIEazjVeand89nNSVNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a very smooth process. I had the storage for a little under 2 years. It was always clean and the James was very helpful, he always goes above and beyond to make sure everything is working well for you!",
"date": "2020-07-15T16:19:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Victoria! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad James was very helpful and always goes above and beyond to make sure everything is working well for you! Stop by the office if you need anything.",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5d13a492-00be-49ac-a4e0-496a28ed7bde",
"author": "Taylor Kjos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdAeWoWX6ubLo30_FXiRjnVdmcj89UqvoTiIB5lUOtLVWa05c=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is wonderful. Extremely helpful and James assisted me over the phone and walked me through the email contracts to ensure I could move in today! I didn’t have to take the time or extra trip to go down there to do my lease! I was able to stay home and pack up. I would highly recommend. The other associates that I spoke with were also very friendly, I feel bad I don’t recall his name to give him a mention. Great service!",
"date": "2020-07-13T17:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Taylor. We're glad James assisted you over the phone and walked you through the email contracts. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2021-06-26T10:48:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1e85bafd-d17f-40ed-9b4f-6015ead24f59",
"author": "Ashley Fernholz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_Z6ZCuAZhNkgcAjlmAKQJ5c4Az41wo5jVhCCSRvVQE7-duA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-15T07:49:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Ashley! We're happy we could meet your self-storage needs.",
"replyDate": "2020-06-26T10:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05d815e5-2e5b-46e4-92d7-a85e889fca85",
"author": "Jonathan Kosch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAwy4iJ_vTWTuVlJlpEAWIrHJrJ9mGa5hULiLSg61NG5biLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve used this facility multiple times for pre/post moving into a house and for my RV/Ice Castle fish house. It doesn’t matter if you’re renting a unit/parking spot for one month or one year, it’s a very easy, clean experience. No hidden fees or charges, a great manager that’s very friendly and transparent. I’ve heard some horror stories about storage unit facilities, this is an exact opposite!",
"date": "2020-06-14T17:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Jonathan. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-26T10:48:26.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "22e9f332-d4fe-4707-beb8-a831e7d8f231",
"author": "Anthony Curatolo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKr_19dQUrFFCUMtw6sNZzTjUA5m-JAz6z9WpPsoT0o3N2Epw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, easy to use drive in, and staff is very helpful.",
"date": "2020-05-30T23:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-26T10:48:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8cd3038e-ffbb-47d6-be2a-1559f8eb1014",
"author": "Dustin Howley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICyVI3JkCmiUNLQ53-TStuPtFADt6hFIiADkk6uRXGsLLjV-k=s64-c-rp-mo-br100",
"rating": 5,
"text": "James was super helpful and getting things set up for me and my storage space. The facility was very clean and organized. A very safe place.",
"date": "2020-05-23T15:28:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d9d502c2-03a5-467b-9cda-e0537cd7e640",
"author": "Chris Frechette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGszwcSZ8hfjieugUZ4WuiEXeBYupRUIH-FA_UTZVpxY_nTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean and well lit building. Friendly staff. I was able to upgrade to a larger size storage unit over the phone.",
"date": "2020-05-22T23:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "03093654-cdec-4db5-8fc8-a8db1f466eb1",
"author": "Ryan Eggenberger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_QI-eGWwBhlxWarb9yAs-Hke2Fdc4nxjNoSn-xm84F_YTt4x06g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facilities and friendly, helpful staff.",
"date": "2020-04-04T21:56:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4856565c-90fe-4196-b843-53fe690e5460",
"author": "stewart krummen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqvUgaoXkf8oLyc_meaCKEEAf08Fr2mq6iT_9Ggk7uUiUOGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-14T15:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "181aa3c1-7d21-4749-ba75-091ae30f804a",
"author": "Diamond Creamer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4VXGNJz5CdSe1JrriFzfAoqyUhbOIjKYgrfRC0kjd4jlmwNU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in today and James was amazing helping with all my questions and making sure i got the correct unit i needed. It is way cheaper then the other storage units in the area.",
"date": "2020-03-11T01:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "19198b87-ec9e-4f5c-8a03-8ff24f05193f",
"author": "Gary Zupfer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULdzz4eJI6sHbrITXbAnBLC4oWeJCH_S1VyWeoar-TfXVebMo=s64-c-rp-mo-br100",
"rating": 5,
"text": "James was awesome!",
"date": "2020-03-10T21:54:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b62ca50a-4bfe-4fd3-82b3-1e7970d14293",
"author": "Jonathan Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqR0lnn2BKFBrDJdJEAS8h6zq8-UH0RwJaZD73iKdZx_EFRKI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-06T15:09:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "977f5a78-d02a-4895-987d-44c1e2969f6d",
"author": "Jimms L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwXwfPXNLdF4TFRAC0QZZLTy2v4P6OfsFR758iW0QqXm9VEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a reservation at the Harriet Ave location and Andy was there to show me around. I talked to him about my situation and my needs/concerns when it came to a storage unit. I thought that maybe I would just have to deal. Instead, Andy took his time to help me find one at a location just as close to my work that was in my budget (even better pricing). He was very helpful and knowledgeable. He even called to let James know I was coming over. I was so grateful. When I got there James greeted me and showed me the preferred storage unit I wanted. He was prepared and grabbed the layout of available storage units just in case. I'm glad he did since the one he showed me was great but he found a better one just as close to the lift. I like that I had options and I felt like James cared about where my belongings would be stored. I also felt acknowledged. I signed the storage unit right away even though my move wasn't until a couple of weeks. :) Afterwards he showed me how to use my lock and the both entry ways (door and gate) and made sure I was comfortable using them. Overall, I felt these guys here at Extra Space Storage went above and beyond to help me out (which is so rare for me)!! Initially I chose Extra Space Storage because the prices were more reasonable compared to others but these guys were great and a plus! Thank you much Andy and James!! You guys were a huge help!! I'm relieved to know James is the go to guy if I have more questions, not only was he was very helpful, I felt my belongings and I mattered to him!! Thanks again!!",
"date": "2020-03-04T23:04:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "792720fd-1c19-422c-84ae-1b8dd3a5fda3",
"author": "Timo Vone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHZfWFGU-NWqAI6C-EuwPEsprch314npXM6YUAqPz6r8hkf-s=s64-c-rp-mo-br100",
"rating": 5,
"text": "James is super helpful. really happy with the service and leasing process.",
"date": "2020-03-02T23:56:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23e1c762-15fc-4cea-a594-886e42db9a3c",
"author": "Ronald donaldson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7cirEBHsxu7GKnmOZ3wiVt7aXO6nF2O6gDZznARDve-m1LGzP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "James at Extra Space in New Hope, Minnesota was kind to move my classic 1985 Chevy C10 to its correct space for me. I appreciate the time he took to get a hold of me and let me know the situation. So glad I have him to take care of my (baby) TRUCK.\nTHANK YOU!!!!",
"date": "2020-03-02T20:46:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "729036a1-d534-40f7-abdb-a7b4d3416696",
"author": "Gary Bortner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuAXquCkEIkiMAY-rlqY554nyj83Ym1U8Dk2UAj6R8YW84aQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-01T07:19:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "71188949-5fff-4c33-b949-c36a935ac45f",
"author": "Jorge Juarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzrTtTUYKY2u0hS5KjeMhtIsHE4tLS_uAqdMCTdkGmDgVD_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-29T22:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9db13aa8-1a80-4c77-afc3-9601cc7f6244",
"author": "Leo Vega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhvohVSyC_tz8aNQD5WXLF5y02zQem7fvc838OQUag-uY2SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-29T22:17:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e7871a3c-9bdd-474e-a7da-65aae12a2564",
"author": "Nuski Stacks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvb7VR_ftYOA0VGSYa00-DIUXuCaAM6ZvTBQhkAXrKXbAPRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-29T15:58:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3662a005-cb92-4a31-b150-b3a27a42765b",
"author": "Timy V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnp_psqJgzEK8CmG-Z2lapCvkXaUq2-F41xwpoA7H7Tr8U0wC9=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's a great place to store all your stuff but the best part is the employees. Chuck was a great manager & amazing person. The new manager is super chill, friendly and helpful. He's a pretty cool cat!",
"date": "2020-02-28T00:08:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b12b30d2-79f5-4e07-95c8-ced5aab52b05",
"author": "Austin Cameron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILcVykMAB0W9oPCtyqI4sB_YYyZ4Y3PaabkV7jrdjHnYSKKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "James was very helpful and runs a clean facility",
"date": "2020-02-27T17:21:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "168a0552-ca41-4ef4-a44f-85e9101337c1",
"author": "Jennifer Reeves",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU704rZLNRHw-_j8kvugc28fI51NDvmULq3mFzb23eJsI8r6LGb=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-22T23:30:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "65387ec5-a276-409b-a490-9533032f760d",
"author": "Jaynee Schmid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMQd2lCBLSuAHdGIQE1NUZnHeqMQYR4aYXtq50d6Rt1FWuKIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "James was very helpful throughout the process exiting my storage unit and getting everything setup correctly. The facility is very clean, well lit, and easy to navigate.",
"date": "2020-02-20T21:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e365c31b-0066-46b7-a22a-122cd4357c87",
"author": "Don Hagar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN0t2Ytp7jhcllrlmP8CDSHxewU1P1TEC7YOlEs2Unp7tbqA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage place!!!!!!",
"date": "2020-02-18T05:19:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "80d8724d-36f5-4cfb-a123-15762f19793b",
"author": "jose dominguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6UAkepFDqfdFjjnF_THms6jqrV66eR0riFj7qvP-4F1AF4Wfk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The guy he’s really nice",
"date": "2020-02-17T16:22:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "51f8cdb4-de7f-4d7d-9d51-1be746f2387b",
"author": "Yvonne Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCfp4CFIvbbFA8ufGKhEphd4abnmOSQpRK_N4woscnJj-Veg=s64-c-rp-mo-br100",
"rating": 5,
"text": "James helped me pay my bill and answered questions for me. He was very knowledgeable and quick. Overall a great experience.",
"date": "2020-02-15T22:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc00fee1-ca8b-4bda-9a3f-cb2f0b0ee086",
"author": "Gunjan Oza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbZs1QwslFf_DTGda3LpQSfxOeVAlDtx2qJa5mfibKuhTXkx4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall great experience. James is a perfect store manager who helps in guiding you when you are storing for the first time. He helped beyond his duties when I needed to transfer my units. Definitely recommend Extra Space Storage at Nevada Ave in New Hope.",
"date": "2020-02-15T20:52:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "01f2d2da-693b-4fec-871a-e6eadc90344e",
"author": "Ali Will",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh1ytG_922vPxzBh22xdwOVWF8t8V3mUzbZTuddxlvdxIy2QFJ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "James went above and beyond in customer service. I'm disabled and cannot use stairs. Since he did not have the unit available to fit our needs, he phoned another location to get us setup there. Excellent service and definitely recommend.",
"date": "2020-02-11T19:58:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a3bf2313-913e-4a47-896d-11f39b5d7363",
"author": "Judy Abrams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCiXATSE4sQL7jJyQUAgYVUM53-zKAnAgidG-4vuvB2cr8Dw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Never been there only use same parking lot looks nice though for extra space",
"date": "2020-02-11T03:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "adc61f63-58ec-4a6d-81f5-95e0ab0fffba",
"author": "Gerard Ferrer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbeMGgi3bkP5NL0BA5P4Molhf-eS6UKuu-U0FIbzTGpuwKMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can't say enough about the staff at this location! They were very helpful and very accommodating. Keep up the great work!",
"date": "2020-02-10T04:28:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd2815da-5838-4538-88ee-b0cb05fd1575",
"author": "Sean Kittleson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJNMqRwIUZo2jRcoXjLoUj8w_CuwwlFuY_lPbUfRcpKbVy5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice clean facility",
"date": "2020-02-04T01:24:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "95cfd18d-bf3d-4410-a126-0c5097c0a3d3",
"author": "Nicole Caldas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHsCEVrMm4x_wmg5SbhFBKgS2rjWtzOnvdTYDeH_Vdol7NiSnd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-01-23T21:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "78e304d7-d847-42fa-99f2-ef0f80a42c58",
"author": "Peter Erickson Sr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwn8eQVAdr4aYq4bm6M6iEf1OmsuNcIpa08Fp-PClq338FzbY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean, professional staff, very pleasant to do business with.",
"date": "2020-01-23T21:52:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d20a1579-b92a-458f-b129-9376ac448e33",
"author": "Noloow madaale Media",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBTVjundeAxp_VyBHa9A0_h_e_NFUrZsyZIgOliQnsNt5lP0M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-12T02:10:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ecb83a2b-8cae-4098-abbf-cfe3f6dbe8a0",
"author": "Dote",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFkWAq8x9ItI5d13PMFFku7nF7P50NbOTnfQ4nHGN7Pb0XV2_4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-01-11T17:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e8066f4c-066b-4845-892e-918cf738ea90",
"author": "Leanna Conn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgdVeFHTxJjU8IE3n98gI7ojaCs0MHSJLpjHI7_ak5w4sO-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "THIS IS THE PLACE YOU WANT TO KEEP YOUR BELONGINGS IF THEY ARE IMPORTANT TO YOU.\nSuch a wonderful place to rent a storage unit from! Wonderful people too, they were happy to help me when i was in a tuff spot and extremely nice when I no longer needed a unit.",
"date": "2020-01-11T13:43:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1cd9815a-6b2f-48f4-91ae-7fbd1ee202e7",
"author": "Stacey Laflamme",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAcwhwrnPXwukHcSMgENku7uPDtzrxuHwgXJ53S6wfPh-SOlxuEA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Affordable willing to work with you would r ent from this place any time and recommend it to anyone and everyone",
"date": "2020-01-05T21:53:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "076d3e7a-73ec-4e25-bdf5-c53e2d605ea3",
"author": "Jasmine Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ0FGCCfTa39RRH6-fnNW7GRUDcmUZi3DvjUa3vECpcLyQsRmq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Gooooo Team Extra Space Storage you all our an amazing group of staff my family is very grateful to have you all through are journey of safe housing ARIN you are one of the most understaing of them all know one get jealous but ARIN has just been a great ear a knowledgeable person and very respectful",
"date": "2019-12-12T19:57:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2c272dcf-2163-4ad7-af81-73a691af3aeb",
"author": "KiLLa_-_16 KiLLa_-_16",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdNYpcXR3eMLNeUj4vIa5giXamthNzwTTPovJoQqaY8_TXrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good sevice, polite and keeeep her, shes awesome",
"date": "2019-11-23T22:14:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ad2028b-1b8a-42ec-bac4-02581f4e3ac4",
"author": "Tressa Lindholm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNDaoYbsjbqdDyWJGZ-nbz3MofC252NYIClUs2PMc-xOs9Oa9S=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people are awesome and always able to assist in finding what you need, and the units are nice and clean.",
"date": "2019-11-23T17:23:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6b3d087d-758c-4df4-ac69-9b386ef4267d",
"author": "mark elwood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl4LzX5koIbnivxit6-b1oZveaqS0FRaE69muNUMMZuG8R4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very friendly and knowledgeable and the facility was very clean and well lit.",
"date": "2019-11-23T16:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "84344d54-1d77-41cf-b10e-668171fa4767",
"author": "Pete Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVDbt3BS9vUoc088fx9OC_phxqaIlKY6tkk2enCfFpSeSMHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff! Nice lot to store our craft trailer during the week. Prices reasonable, and conveniently close to home.Highly recommend these guys",
"date": "2019-11-23T02:17:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ac16182a-c6b4-404d-bb81-31d46d81b3d6",
"author": "Diva Agarwal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXflhaVQvemvFhePCg4ksuEfGFMBZuGoDv1gW_PBpq-DAVMpU-n=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was a very nice and honest experience to talk through renting at extra space storage with the employees. They were very honest and did not try to hide fees and were very helpful in the sign up process. Bill, the representative working there at the time, was extremely helpful, nice, and patient!",
"date": "2019-11-16T00:23:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ef29d8b6-d56e-440d-934c-fd01eb6291ad",
"author": "Cindi Perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyuyZ3P8IfLpLrVr_aEtIsLIgrAMWFSlzz-93D6fZMPsuuVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Andy is a very nice guy. Clean and very well kept up. Thank you Andy!",
"date": "2019-11-14T22:13:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f259d444-c425-4219-bb6a-3ca985c73f96",
"author": "Errin O'Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj1Uq_m-rHJG1xj1HaC7Dh6c7Og9kv196nDluiuFpV8SWYbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-13T02:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Errin! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2722440d-0141-4b40-b04a-e0bc6d9330c2",
"author": "Debbie Tobias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHtYm-pepvTOeoJcSWhpKxz-Go6sZWtBeF2Psjj06SO7OiZzQidQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Andy is awesome he goes out of way to help you. He is very personal, friendly, his customer service is a 10!",
"date": "2019-11-11T17:53:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is appreciated, Debbie! We aim to provide the highest level of customer service and are thrilled to hear your experience with Andy reflects that! Give us a call at (612) 326-3360 if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "97aa48d0-67a6-4bf9-aa87-0bd132c6d659",
"author": "Tamicka Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhFUp1rKO9r8Fit80BLsNkAA3q2S3cs7ubesnfDOpys_FbzrvxhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service here is amazing and Andy is awesome and very personable I suggest your next storage space be here...",
"date": "2019-10-26T17:23:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tamicka! We're committed to providing excellent customer service. Stop by the office if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa36ef25-e7c3-43e4-b555-1d3727613bd4",
"author": "Christina Nogle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoDubBaCmBc_aceefP8u9hrh1AcPmMr6Su_9epDEVDLsgxrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I couldn’t be happier with the service and overall experience with xtra space!! I’ve never rented a storage unit before so I was hesitant and unsure. The manager and Andy have been nothing but amazing helping me. Reassuring me through the process and helping me when I had questions. I had to get my lock changed and Andy made the process so easy and simple. Andy really goes above and beyond and knows what he’s doing. The overall facility is also extremely clean and very well maintained. that also impressed me very much.\nI would highly recommend this facility to anyone!!!! Thank you guys especially Andy for all of your help!! You are the best!!!",
"date": "2019-10-26T10:30:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christina! We're committed to providing excellent customer service. We really appreciate you taking the time to share your experience with us. We're glad Andy was able to help and made the process so easy. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a040b83c-873c-4b7b-a2cd-aefa19a4d98c",
"author": "Megan Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDZqMXzpS2geYd6QmJfg9C03bCpTI0ypnQAooG_toMt0ImhrOx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I would definitely recommend Extra Space Storage! I rented a space here for a few months while I was moving/in between apartments, and the facility is very clean, the staff is all friendly, and the sign-up and move out processes were both very smooth and easy.",
"date": "2019-10-14T20:49:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Megan, we appreciate you recommending us to your friends and family! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bebfb0b1-731e-48f1-8af8-6f0a449f66f9",
"author": "Noah Mayer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGhHS3OCOWCrJlWBa9EDtW-SwjtXd0BZxUpcs-4_X-SfHurQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean. The staff was very helpful. First month free! Not sure how anyone can say anything bad about this place.\n\nCheck out was so easy! So friendly",
"date": "2019-10-14T20:05:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Noah, we're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Give us a call at (612) 326-3360 if anything comes up!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "neutral"
},
{
"id": "4c912375-8549-4938-b6b6-3c5f9f6b5c26",
"author": "Gee Tee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS3yccUX-HBOsXgLrzX-ji7cVLWBZknGtiXz1cG0wG7PSjPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Extra Space. Chuck, Andy and Bill",
"date": "2019-10-08T15:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Gee Tee, thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (612) 326-3360 if you need anything!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b783fcf4-1a09-409c-91fc-177965a43b6a",
"author": "Abiodun Falana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5SPzV09Th34DRPG4iHwFgccxjA7u1WnK7-UuiCpg255JIgsn2=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-09-27T23:45:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Abiodun! We're here to help if you need assistance with your rental. Call us at (612) 326-3360 with any questions!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06443573-1be1-4753-b380-74b9cbcc6d7a",
"author": "Christopher Picotte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwEE5lLh9GBgqznvU-2CGmSW0-Lo1WnMiUCjt3MZ2_1IJ7BS5p=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-09-27T15:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Christopher! We're glad we were able to meet your storage needs. Don't hesitate to stop by our office if you need anything!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70df8805-c90b-4aaa-871e-a8f6284954a4",
"author": "Sylvia Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKADYjJxFW6YLdnT5SCb3TJVS-zKGWHig8LJlPltU5N7iQTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, if ever need storage again I will come back here. Always polite, whenever I have a problem I can always rely on Andy to resolve it. Couldn't be happier.",
"date": "2019-09-18T17:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Sylvia. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 326-3360 or stop by the office if you need anything!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ba9697e-6fa1-4e5d-b576-a56a6cc89cb0",
"author": "Jason Traynor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3YjQkkYdnze7NNbyacs23_SykcTObr0O5omlQzoxoOlfJwjWfCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "A secured safe storage unit that keeps your belongings from being lost.",
"date": "2019-09-16T02:03:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Jason. Security is our top priority and we appreciate that you have trusted us with your belongings! Our team is here to serve you, so give us a call at (612) 326-3360 if you need any future assistance.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a05d032f-6794-41da-a781-c33a08254d61",
"author": "Jennifer Jones Carmichael",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaysRMCaK5vpwQWxZfyOTle10yY1qQJG0iC6C-zNr-AABix50blg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We've been renting a space here for over a year now. Love the service and friendliness the staff provides. Chuck & Andy are awesome. They are always very helpful and welcoming.",
"date": "2019-09-13T00:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal Extra Space Storage customer, Jennifer! We agree, Chuck and Andy are awesome, and we are thrilled they have been helpful and welcoming throughout your rental experience! Stop by the office if you need anything in the future!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0d13a0b-4008-4814-9ecc-745bc94595ad",
"author": "Gerald Bolster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQZO_qIgLS592DWE8ue1cpRo_diA8mjL-h_e3lFgNKAMBwoQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-09-06T21:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Gerald, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88140439-23b7-4d2d-8189-aeb31425553a",
"author": "Art Zaun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9FYprU1tMl_35XOP_1N-F--uNCtmVwiPHQN5MhfdYCf2GjA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-08-28T18:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Art! Thanks for leaving us a rating.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf21f390-f957-4149-b558-e5ce26ea3f12",
"author": "Rumesh Pal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6YMgLJUCN3qDFmJBLciKeCsJ1mxt3oaBUpiX59vNB0JvoP6I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It's a fairly new facility and neat. Friendly staff, esp Andy. He's super friendly and helpful. If you're looking for storage in Golden valley and New Hope area this is the place to go.",
"date": "2019-08-23T19:17:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for renting with us in New Hope, Rumesh! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78adf598-cbc3-48c9-9c78-6f899de79be6",
"author": "Rane Forsberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZ1l2y5UHGZOkCSR1pJ1vgFX4N09S0zqeDcZXXiqDRH4Ht6LBz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-17T20:03:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Rane! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5aa86dc1-fd4f-4569-809f-ad004c9e2b06",
"author": "dj mah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV9mVtnbE2RlKzzDf7nebpQd7GKxZFNtJTxVuNgY7OTK2BBA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Good dry place to do storage at",
"date": "2019-08-15T21:33:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Dj!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9dd3dcc2-a195-4b09-b2b5-7d2741f61cb5",
"author": "juv rod",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwfVe99GulDJH7fziZRueFST9tOg5Yyc00_8rTw3GwAc1m_tI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "great facility and super friendly staff",
"date": "2019-08-15T14:20:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Juv. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d50abb8-3899-42bc-9dc7-73bd599c3bca",
"author": "Anissa Bautista",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNlkXD96zOOleCa0xN7o6Cw4d2ocA2d8OeIo6-PDC9SR4yISbG=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time ever renting a storage space and Bill was such a great help and did a great job for his first week! I got everything I needed and more!! I recommend this facility!",
"date": "2019-08-10T19:26:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anissa, thank you for your review. We're glad Bill was able to help! Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a56f44a-301d-4a36-a870-fbe2537c19ad",
"author": "CC Land",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd428Q6jKQRvFJcYa-45OqFiEbf7XiTXZwzlXwKZJ2PxqQhSo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly fast service the staff all have great sense of humors an are willing to work with you an make it a smooth process for your move you can also ask about all kinds of storage options from boats, vehicles, and lots more amazing deals and working with a new staff that I couldn’t even notice that he was new to the team shows this company takes pride in there Onboarding great service to you all thanks Ben\n\nJazzy an kids",
"date": "2019-08-10T17:49:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Duffle! We're committed to providing excellent customer service. We're glad Ben made it a smooth process. Stop by the office if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "53a9989e-c9e6-4684-8196-a52a424c58d4",
"author": "Mable Dunbar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFOMgdW0ln1R0iz5GAzDpTZhVl3ySp68VQ-MV8H4xXmWA7AcO6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck at Extra Space is an exceptional guy. He goes pout of his way to meet clients needs, unlike Public Storage. Extra storage employees have everything that make you feel like you're not spending your money wrongly. Thanks Guys.",
"date": "2019-08-06T18:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a1138fec-f84d-4462-8ec0-0a5afcb2c3e4",
"author": "Mitch Mandel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvqkftGzvCErI4SUJkMqbGVz73zIjJceb-z5NvIGFRs3KnWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "After shopping around, Extra Space had the best prices in the Metro at the time we were looking to rent a unit. Chuck and Andy took excellent care of us and we were very impressed by their professionalism and excellent customer service.",
"date": "2019-08-06T17:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1d2840d1-e0c8-48b7-ac10-ce1a1d5a0d24",
"author": "Bella Grace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXyUK2wDmKYJ6AMXGf37FNGk3yvstE3TH-YpLSgb_zE4KA761f=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager chuck was very friendly and helpful with finding the right fit for storage.",
"date": "2019-08-03T16:45:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8b02b1e-3f84-4248-80e8-6fa3e1cad2d6",
"author": "Vonyee Dahnkuan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0l_VtZ7QInDPz6GQCuSydEqnUUXSCTqlty3bA8NemSuuFoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-29T16:47:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5e59d279-932c-4e54-8ea2-0d6521b666ea",
"author": "Ari",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2-B0rc0EQ9aHZQ2hnzTM7bv1GNhaKjfStI_Z_9Vg4fsanHdA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I absolutely love how kindly I was greeted by “Andy” he almost knew exactly what I needed without me actually saying much. This made my experience comfortable and trustworthy...you get an actual tour and you can ask questions til your hearts content (either way your stuff is all safe here)! Then there’s Chuck, Funny guy...gave my kid a little pep talk to help 💪🏽📦me out( IT WORKED!) thanks. Initially I was very skeptical about trusting my belongings🧸 with just anyone... I’ve had bad...HORRIBLE experiences in the past😫but this place is great! Safe and clean... neatly stored away on medicine lake rd...Thanks Guys 💛",
"date": "2019-07-17T23:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "c68bf48a-4cae-47d5-bd11-b65c18d208c8",
"author": "missi bjur",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv_1Ta9K4XLvxhAKjeWV5q9-vd6bqS2Ft6i74JzbLdPVUaVx6U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck is awesome!! very friendly, down to earth- had me laughing - who doesn't love a laugh 😁\n\nthanks Chuck",
"date": "2019-07-15T22:08:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8f85e91-fb71-442e-b5b3-0d7f96e659e4",
"author": "Paul D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImApNnt-k43ZSvSbclo47GLnq5qvzgk1hSZ8IgkU0tz-_iTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-27T16:27:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9eb73fff-57e3-4484-b04f-7222b376984d",
"author": "Austina Hapka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAooFTBFL76R0hsXKTAC7dejoT69eWMSPjw2PzBZzPWTrgFqjq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Andy was great!!! He was very helpful in picking out the right size until for storage.",
"date": "2019-06-24T22:44:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8b72e21-05cb-42da-ae81-56472a5eb99b",
"author": "Ritesh Deliwala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDkJf7FaPYZXUS6b4UQ6As-C_LkMbTP7yG4jqmrL1g3aZBUA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience working with Andy. Best person to work with. He has helped us a lot to reserve the units, follow-up prior to final reservation and on the day of signing the unit.",
"date": "2019-06-22T16:02:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "05a31af5-9952-423c-bfd3-d6223c4a8109",
"author": "Chris Grey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmLzz8Ey3dd7lpH2uDCHZxVQ1Rm1nOolQ3Sc6OEKtKw1PiXxM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean space, great price, nice people. I'm happy I chose this location!",
"date": "2019-06-18T14:06:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "12033270-57f8-4f3e-b62f-70fdb07ab9ea",
"author": "Boakai Zayzay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCHx00o71P1l5CbpdjcsCb9kKzHnBA7LdHAm376PnlMGkOew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Very friendly.",
"date": "2019-06-07T19:09:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "87061a02-ca6c-46d0-bcdc-2927f57d3afe",
"author": "Amy Krummen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL15rKAKyAuTR5MafnH3IiBBqZnARez4GU7FRAOamRNGLjReg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Chuck and very clean space.",
"date": "2019-06-06T15:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a785575b-df99-4a60-9fac-84b3065d5b35",
"author": "fartun musse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8s-s_HeWJlZZVTrJjYjtmUqipH4HQ3FeBiD7RIJHpnFxPcS0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was in a tights situation where I needed to find storage, and extra storage place new hope really helped me out, they came through for me, Chuck was really nice friendly and helped me sort out my situation. Honestly I don't have anything that to say about this location.",
"date": "2019-06-05T22:13:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f488ca9-e850-4849-b67b-2288f13abda5",
"author": "Kgz R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMbYL7AQCGeG4yhZzsHzqYldSPuZDrxvxmqrSeyFVrhHHiag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend, moved my storage into this facility about a year ago from a competitor storage company, heaps better with clean, organized new indoor units. Amazing staff, store manager Chuck is friendly and accomodative gem of an individual. No dramas!",
"date": "2019-05-31T22:45:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "68ac1e10-0d30-4ce4-910d-7ce75d9bd329",
"author": "Sam Calvert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoILPHsKOGe6o_Gme12itUC4qS4eMA6CFIRnwF82wcjAjn3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was totally awesome loves his personality. Will get my repeat business. Will definitely get great reviews. I've Chuck a promotion. He deserves it.",
"date": "2019-05-31T19:46:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "81076a18-f089-410a-bcea-1803e616dd02",
"author": "kalonji Strickling Sr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtm0dtPuaZYqYRWP-3-ZQ_zTSIX5mJTTGnVyzGhEZ_Gh5dTYYb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck keeps the storage units every nice and is very friendly I would recommend this storage place to any body gray job chuck",
"date": "2019-05-31T19:43:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "518d5a1a-1a53-43a9-86db-b28ced8e4be8",
"author": "Delys Nast",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8Zp-kXQUAmP2XIJLm1yiARnORAjSzSxrcAHHDoaZnYm0PRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean accessible space with a knowledgeable and helpful attendant. Much better experience than the last storage company we used!",
"date": "2019-05-30T17:20:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "39e81a11-0852-4fc2-987a-aca946c6b77f",
"author": "Apyl Yves-Luc",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfYqtYV4cvAB5b4PaVXEb55K-SS8cLYE7NMrmoWXOwNn98ea3p=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good and safe storage !",
"date": "2019-05-29T00:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2388f0f3-684d-4378-bea6-a2c401d1388e",
"author": "Kayleigh Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0JHNfHqkB22hyp3GeUTaSKYIjhW7Uud_wcXIaXhN4bv1ojA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great to work with. Awesome facility.\nMoved out of our unit on Saturday. They called me Monday to check out over the phone. Great service!",
"date": "2019-05-24T00:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7ca674d7-d1cf-43b8-869a-b38af1fe9e49",
"author": "Angela Jaavaid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXONioVj0pwwJeO8Q8q86PWBl6_Ei4gZcoQLRo_IOABTQVa5_k3=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Love this storage location the people are nice, professional and they offered, accommodated all of my needs very well! Thank you so much for all that you do, you are appreciated!",
"date": "2019-05-17T00:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "06273315-f6be-4047-8f83-c8d92424fe51",
"author": "Curtis Samuel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWD5pWLR1ETrrkfIwDPwKJrbFH9kRfIwPUjwIQgm8Y7UiJ5nzs6=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience here was awesome! I will recommend anyone! Great people here! Thanks!",
"date": "2019-05-11T15:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "afcb2079-0fa2-41f3-8e15-0de8688ed5a8",
"author": "Lori Bona",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbRB_LQA_rw0dQKsMTcPKC2J962seswJ2vta2E3JkCsM6C0ldm1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck is was so helpful and pleasant to work with in transfering to a smaller unit! Go see him for your storage needs!",
"date": "2019-05-07T18:20:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29680154-61ca-47f5-86b2-5f4398feb37b",
"author": "Phoenix Irene",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgn5FtEpA1uoSH9jHGwv5IWlZOT0ARGYhPEGcqbjtEKnGsBpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility!",
"date": "2019-05-05T08:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "17ba6b08-60cd-4c2a-805b-72fe37a13376",
"author": "Melba Mombo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgBLkdglkFErN3qwK1-_XP76LK1tCN28U4e1YstjRX4Wvkm7E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff. Always available to help customers. Chuck is well knowledgeable about the facility.",
"date": "2019-04-29T16:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "31bdeb8e-985e-4353-86ed-08a34e944a7a",
"author": "Jennifer Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_E8gX75WI7FpCv6xrCIb52-O0C6vqNzdSU1-G54Io3OtN3Il5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Anthony and Chuck for all your help & hospitality!! They'll go above and beyond to ensure you have the best for your needs.",
"date": "2019-04-25T18:27:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "33ab8d4b-c376-44f4-8990-bb9597b3d82d",
"author": "Dennis mwaura",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8OhMq7crB9JA0eqRgQ6g1gYdC9nbrmfIm2UBFvrqmI_bOOi4m=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-04-23T15:25:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d15e999c-1088-46b5-88f9-b611e695a52e",
"author": "Twila Donley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVEDS5k36Jnd3se1nsglsIiGCoh6W_4wV0fjVzyaSpMs8nmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently rented a storage space at Extra Space Storage. I was very impressed with Anthony. He was extremely helpful and very pleasant to work with. The premises were very clean and well kept. I would recommend this storage facility to anyone. Thanks!!! Twila",
"date": "2019-04-21T18:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "879f8e36-6b3a-4646-8b8f-f67efa5d44f5",
"author": "Carla Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW83ZkRQibWxqMKLLCSBBaHglAJmSxazagTIc6DHyOxusOuHZi9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff are helpful and friendly. It is well lit, clean and climate controlled. I love the fact that I can drive inside out of the weather. The unit prices are great too.",
"date": "2019-04-20T18:35:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d7afa397-d592-4048-aae4-3c46f520b2f4",
"author": "peter kuretsky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFbGuVKI2Qz5pFiVIbQEW0MgMyW2tqmPBSUqmTu5zRCHR81A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice clean facility with a great staff. One unique feature is that unlike most storage places, this location has a loading dock which for me was vital.",
"date": "2019-04-18T16:03:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9ff78430-d93d-420b-b2c6-23ffb0041723",
"author": "Chelsea Pladson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBKIIjcOXEgv6jEfM99hMrNX3uNTtqwrNUcVvvxCBNPL80gNuPjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ginny was very friendly and helpful!",
"date": "2019-04-13T21:55:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22a79f27-fc57-4d39-b8a2-9d64e816d501",
"author": "Sam Kratzer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVft8LVeCjbcvLb8pYQlf74R4N-nFSYxRDmFYdS5WNx-WTsobMGdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ginny was great!",
"date": "2019-04-13T20:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e90b831d-bdcd-4c1c-9402-f663811acf56",
"author": "Anastasia Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzAaiklJ1MOk3UskZcqb54Gw2RbqD8ATcKcUjyf2cQl72l3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-02T03:17:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f26e229b-5f6c-421b-81da-9c1f08cf9f69",
"author": "Todd W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfiKhob02RAwfOlkIzWq4aBCD3kmsikWSlIvDTx80DJDCBWBM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was very helpful to John Hiddings and Todd for find a great place to store are scooters here Chuck is very nice to talk to about the place and goes out of his way to shows a couple of units today and sign us up for 6 months very friendly place to go and secure to. don't have to worry no more about a place to go in a very great place now.Great place to go talk to Chuck Lundeen",
"date": "2019-03-29T21:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fe762ac3-c977-4625-a6f0-b4620e3d92fa",
"author": "LaRaysha McNeal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU47o77Pi1p6X85dD3DW79Ofqu38YaA4MoyBHKy8eUit8uN74j4aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really like this location, the staff is friendly and very helpful. It’s also extremely clean at this storage which is very important!!! I would highly recommend this location to anyone looking for a great place to store there stuff. 🤗",
"date": "2019-03-29T16:25:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0ab3af36-48b8-48b4-91a5-9f86f9f8224d",
"author": "Aaron Craven",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQjvVWOaIOOZm4GpBv4CoCfIvYZxOZt7FIEnx1Yu9-hSRKaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-03-25T02:40:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "863600bf-2459-4256-8412-5f9321daae70",
"author": "Chao Lor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCPoQEfD_aTDhpY6YFFGSmnu_55yYTaO9XjqfN-NT9_tprsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was great! Helped us with what we needed.",
"date": "2019-03-23T16:07:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9dea66c9-f7b3-4444-9ba6-2fa55e8f001d",
"author": "Arin Rood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR4sSI_45jfYuXsuWnvhHmIhHN2wy6pTN36jaaUnEjpWRZvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is spotless, never had any problems. I've been storing at this facility since October 5th of 2018. Chuck is awesome, super friendly and was very knowledgeable about storage, same with Rebecca. Store is spotless, well taken care of and I would definitely recommend this place to any of my friends or family members.\n\nThank you for taking care of my storage needs.",
"date": "2019-03-20T22:42:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b58ba73f-c9ed-4e28-b330-08a2a37ee26d",
"author": "Nicholas L. Thorson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITQ1pPgqThLTE3SFT5GvqOzUbA9lrW7qID9QVWkq7gL51aJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-03-01T12:36:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e53dba3d-6af3-447e-923b-9717b79c22ae",
"author": "Tom Golling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWeZsmwLhsz4x0klUnaL4g-Ze90BbxbAWQBtD9aPzCzSOhZI0Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Treated very well.",
"date": "2019-02-12T23:42:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5fed1b34-eefd-40b3-90ff-490e916857fd",
"author": "george wegner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJd0hOTfoCDGuZOAszglH1jw6HVFbsMXPFLppLSFHNJ2xtb8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented parking space. All went smoothly and quickly. Had problem with access codes, but resolved quickly",
"date": "2019-01-19T19:01:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "86e9af07-6679-4b1c-abdb-a09c5ab105e4",
"author": "Tammison Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbl99gXryktkCh3zDEFs43fq1ogaLukqhXO7kUJA_5UrR9CA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was looking for a great place to store my entire household. I did a Google search and read fantastic reviews. They were all true! Spoke to Brad on the phone and he was knowledgeable, patient, and helpful. The facility is clean and well maintained and once I arrived everyone has been great at helping me.",
"date": "2019-01-17T14:18:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2cd6f7c9-ad89-4278-9441-ea55638bf6b0",
"author": "Kevin Phelps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBhZQrUz9mE3oVCNsoq6FdO0YsLTKLWJlK2PgH197Kj1Svxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-11-13T01:13:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e1cde4b2-e045-4a45-862c-90336b7ab64b",
"author": "John Spieker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwMMAxO43ePa5Xojb-c-faGBtFfFZDqoF1maB0cPz3stFhlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff here have made our rental space full of kindness, understanding ,patience and even went past their duties to personally help me and my family w/ needs outside the business.",
"date": "2018-11-11T03:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ffdf240f-e63c-473e-b7ba-b8cce283017d",
"author": "John Gruen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKtrlE8w5EjXvC_1Bqw5c2CguE49JWNsf-WaaWHDYDcJfmAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck and his team were first rate. They were friendly and helpful and got me the big unit that I needed for a big truck load of stuff. And, the facility is spotless",
"date": "2018-10-25T23:25:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "45d86acb-6350-42fe-ae6d-3aa02f3b9c5e",
"author": "Catherine Wyatt Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrCpV0srs329jaytGfII5uTtfeK33MvU2DKKk1vfcwO58VAs4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was very helpful in finding a spot that was easily accessible to “back” our 27’ Airstream into. Being new to this we needed extra help. We would recommend the New Hope location to anyone who asked about our experience.\nThank you Chuck.",
"date": "2018-10-20T14:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "182b95b1-0c30-468b-99cb-ae083bea6812",
"author": "Rosalie Molina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRm8N9tVaYUvVkMkGMbIL5QyMejYHcZ03mUqFle4RsEUbKJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chuck is awesome! I arrived late (almost closing time) from a long and daunting trip and he never made us feel rushed or like we were keeping him from something else. He took his time, explained the process thoroughly and all with a smile on his face. The storage facility was very clean as well as the bathroom and I felt comfortable leaving my items there. Great place, great customer service and at a very reasonable price. I will be recommending Extra Space Storage to anyone that needs one. Thanks to Chuck again, he was also great!",
"date": "2018-10-18T16:13:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "44eab92c-b2c9-46d4-9faa-79d1c6655ac1",
"author": "Jenny Meyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpEVZYZREx6A_u_lcOpL0BnBDMgXTwiMcRmelimtozSfJVA3sH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chuck is very friendly and personable. Also the other woman (sorry forgot name) is friendly. It's reasuring to know my belonings are safe in a locked/secured building. With easy access and flexible hours.",
"date": "2018-10-03T15:31:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d7ca5827-480c-4522-8c8e-77ab56daae50",
"author": "Diane Nims",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaZgx0KRlTjbWsUkCdmo7Tjk8qad-3QZstJ-NC-ftz6DAEhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility!! So clean and well maintained!! Chuck is a super nice guy...well run and organized! 💯",
"date": "2018-10-02T02:16:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0c283e8f-2be3-46e9-bff6-782eeb551824",
"author": "Derek Lash",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdF9DFs6DNcXOYxAU75fYmnmEPcNBfZgify9-TYpxx7-lkkjw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Clean, secure, and well lit facility. Can be busy during the day on weekends. Plenty of room to move large furniture around. Chuck and staff are always welcoming.",
"date": "2018-09-27T01:20:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "39bca422-188f-47b4-888d-0d0b2f7582a1",
"author": "Ali Mussa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSEpAIRNdJicY0zaqNLY5P-d52-VVMq8blABHHGvmxCOkzEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-09-26T15:10:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f2e2380e-b6df-461f-a6fd-c11a7dbf6ff0",
"author": "lila kilonen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxN7eK7WKC0JI14SUWTMFwxpSLayZ4f2WM4Nis1oTeGoCIFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and storage. Yes! I will select them over the other storage spaces everytime. Clean and air conditioned, friendly and affordable!\nChuck is a good business man too and one heck of a nice guy.\nThis place rocks!",
"date": "2018-09-24T18:56:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a91183a9-efa1-4fa5-91ec-98d8709ab899",
"author": "Michelle Leone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJE2-P1geQTKwHLn-Dj_Qns8piBT72b9n4jQ02SC8HJ6swp8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is really helpful and friendly and the facility is perfectly new and spotless.",
"date": "2018-09-01T16:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8029e69d-bf6a-4f98-ab68-b014077cab56",
"author": "Connie Bonnie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNiCsexDmW1190TC93xxfNNQblwUaUAYw0RSq7ra7K5IwwhgHsgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-09-01T16:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6882c32d-10f5-49c6-93e9-beaaf5d194ff",
"author": "ICut Lawn Service, LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwkGtV_p1_K7gApTnVSsnuwfazIyE1zY6zNHB-JktXvs7Xo87F=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and clean facility at a reasonable rate. Chuck is great to work with, and to talk too. I highly recommend ExtraspaceStorage for your in and outside storage needs.",
"date": "2018-08-31T20:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "6f775e5c-3a85-429a-987b-91c6c987b75d",
"author": "Nick L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWYcX9GsMnc7SUZ5uo-obfMuMPUu-E7V6fY7GMWdqZz6CrhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Made moving extremely easy. The units are very clean and easy to access.",
"date": "2018-08-28T12:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "7e74f484-b9f5-454a-9a50-d809c39d82b3",
"author": "Mickey Phaviseth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHJj3YRrPusus2N4kKrWLIxY0XxF6wa4B9ccHqOcsEZ8RxezPt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient location, easy to set up which size storage unit you like online, and Chuck was extremely helpful and friendly. The pricing was better than the other public storage as well!",
"date": "2018-08-22T20:48:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "64cc0024-147c-4e6a-b3e8-2e52e66e35f7",
"author": "Valerie Branton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwZT0CliMMQaU5ez-SzyzHCofQAEu3Sx6ABMKqFRNW55tX4Ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have been traveling with my job the last two years and have used several storage facilities. This facility is truly the best we've seen. Extremely clean- the floors in the units are even painted and that really impressed me. I accidentally left my lock off my unit once and they actually called me within 30 minutes to let me know they noticed it was missing when they made rounds. I highly recommend this storage facility. Very attentive and professional! A++",
"date": "2018-08-17T14:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "564d891f-abe1-40b6-b963-9c9c071a1c8c",
"author": "Dallas Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH540g4pLsEubbTlIrhbYS4jxFj-dbPx-wHo5ikjDjTZIHlQ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck the manager is very friendly and professional. The facility is exceptionally clean and modern.",
"date": "2018-08-13T17:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "48132550-1791-46f1-8f74-509980aeda8f",
"author": "Jena Revering",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMKVuee_sSEsqPUryNomHvN8Sp2yZJGe3lgpixIPMRhSdJkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ginny was wonder. Very polite and helpful.",
"date": "2018-08-11T19:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9b0c592-2efa-4732-b22c-9781e50ef1c6",
"author": "Sam Leininger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUv8mnBeFoaxp633hA_HLI-DtXOmtkRPXS61LR380LWUQkTf64PUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck the manager is one of the nicest, friendliest people I've come across. He doesn't try to sell you things you don't need, and he's happy to answer any questions you could have. Highly recommend.",
"date": "2018-08-09T18:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ac4e23d-3bee-425e-867b-33d42139f066",
"author": "Amanda Burda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3CAzNqS8J1khhsK-Y1dWasXfKe5je2pPe17cBVzvXbS5PCZ8qaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-08-09T15:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b00b26d6-9708-4980-b5d7-2694a4a288e3",
"author": "scot bebo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIbJWCy7EtBN3GZ9ljaSOyA3fjgCYMF-i0iBLINkd2uf-TSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-08-04T16:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "aa943228-76e8-4172-a5f6-16813c68921b",
"author": "elizabeth turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKV_oLk9h-RHspUjRXDNSaisSM6CcKQvD9dep1jEuTsWDLaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful!!!\nFrom the 1st time I arrived and asked about renting a unit I was so impressed with the excellent staff and their open and friendly kindness! I recommend this place to my family and friends and will only rent with EXTRA SPACE STORAGE!",
"date": "2018-08-03T20:43:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c369e2d-673b-4c9c-b930-d1f95e8f0c8c",
"author": "The Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVigbfTyk4azgaoBfNQ5VXPvRC6m0KVciMbme1R7T70GG7SflxP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really, REALLY happy that I chose to work with Extra Space here. I shopped around for a while and this location had a pretty great deal going on at the time. My expectations are low going in cause all I need is a room to store stuff right, but the personnel that run this facility and the work they do to keep it in top notch really pushed it over the top. Even the moving company we hired to move our stuff in and out were beyond impressed by the facility and its many amenities available to make moving items in and our very easy.\nWould 100% recommend this location to anyone needing space, even if it's a bit further of a drive, seriously!",
"date": "2018-08-03T02:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7eb2902e-6a21-4efa-89e2-4931a73e7e0c",
"author": "Nick Cline",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWhJxnKD53Ldzfi1RoIt85ED4lOMwJCv1hWfHDhym0XNRskdH1=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a very excellent experience walking into Extra Space Storage. Chuck the guy behind the counter was very friendly showed me the facility. Told me everything I needed to know.\nUnbelievably clean and well-organized storage experience. Highly recommended.",
"date": "2018-08-02T16:12:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "957c1cb6-c512-4a46-b794-85f3ba177fdd",
"author": "Veronica Ragan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3ZZ_QOBHUbvQlkU5BggyDpsLIDNyKItAx8WF-4GfmZq1sXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend Extra Space Storage. I checked out a couples places and this is by far the best in the area. Chuck the manager is an absolute delight and offers the best customer service for your needs. The place is very clean and I feel my belongings are in a safe and secure place.",
"date": "2018-08-02T15:50:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "8d3a8a25-2b0b-4e81-a1f7-ca1c398b5eff",
"author": "Lauren Peralta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh9cwCRjthWh4OKreB6_rqeWucOXfSjg39FVSmN0qqA18bGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chuck is very sweet and accommodating. I brought my young kids with me and while most people don't enjoy energetic kids, he enjoyed their company and even gave them paper to draw on. He made sure I didn't hve any questions before I left and also followed up with me a week later to make sure everything was working out. I would highly recommend renting space with Chuck at Extra Space Storage.",
"date": "2018-08-01T16:34:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2b55be6e-ff2a-4d40-bc7f-eddd7c341969",
"author": "Brandi Hagen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdIi7eUun9uYY1prLcDVJQBRm6okqelePw3_JEb7oTLeYg5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean Chuck was very easy to talk and made it very easy for me to find the best place for my family's stuff",
"date": "2018-07-28T23:48:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b75db903-18d4-43a8-bb29-979f54e7c940",
"author": "Guadalupe Galarza (Jewel)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPUdaCYRsfEVGrulT9flbXm3Js_lbNSheprqqz-trRl0N9a1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "First time renting a storage, and I made the best decision to choose Extra Space Storage.\nThey are very helpful and up front. There's no hidden fees. I truly happy choosing Extra Space Storage. Great experience I would definitely rent again with them. Thank you!",
"date": "2018-07-10T20:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e2176a38-04e0-4490-85a8-84c39151310a",
"author": "Xiangfu Shi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTH8fVCuHwqlpgj7kEhx1pc7n8yNA5KemKnNB0gNf5fFkNd8wY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rebecca is extremely nice and thoughtful. She provided a lot good advices. And the check-in was silky smooth.",
"date": "2018-07-06T23:58:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "605bfcb4-bcce-4116-a7d1-9e2aeb5676a0",
"author": "Brian Howe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTL0pCVr1LzGDvr3XBzA_a3wM4w-qevc3r7_GJmZXjjN87DQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-07-06T18:08:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5fff38c5-dc62-483a-aad5-fd15cf505172",
"author": "Jesse Ketz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcEv1wRH1CCXmdQXXwe9OHAhLE1j2EsLa1NC4IT60CcKUfQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Clean facility, affordable rates, excellent customer service- This facility is the answer to your storage needs!\n\nChuck is friendly and knowledgeable-",
"date": "2018-07-05T16:17:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "95bb9d43-3290-485b-9baf-63d5b19d4194",
"author": "Kelsie Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqnORg8m-qzpcNcRmkqWjK3Ob-RKzt_g0xNWrFAOe9oimE2NM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had an amazing experience with extra space in new hope, mn. They have been very accommodating from the start, even working with us to get a spot on short notice. I would recommend working with them for your storing needs.",
"date": "2018-06-29T17:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "df4fb631-c09d-4a00-976c-f8a06001c290",
"author": "The one and only Mrs. Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCrGlCCns08t6wJNrRvP39gRN_rmYhBcCvh-yLwN3S0TnqBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and great customer service. Well lit and nice and clean",
"date": "2018-06-27T13:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "65c2c93b-8882-4093-9692-3bff45e5d1cd",
"author": "Andrew DeStephen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4KLB67ta0G6tlnmLIOkfj6cR2I6dfK51_8gMR38AOcvsQ6rjZug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chuck and his team couldn't be more accommodating they always return calls and answer emails. Its truly been a great experience working with them. I would recommend this location to anyone.",
"date": "2018-06-26T13:18:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "634a4e4f-16a2-46bd-bc92-09bf42a013cc",
"author": "D-HARM Pictures",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnSIkcY-rPBsRYVcYncj-hZ7AZiu-UWoTylJJ7xMB-uv1xMVip=s64-c-rp-mo-br100",
"rating": 5,
"text": "All I have to say is Chuck is the man. Customer service by both are a 10 and on top the facility is clean and inside. I can go on all day I was able to move in a few days after walking in. Im glad I left Public Storage this place is legit.",
"date": "2018-06-23T02:53:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "672580e4-1bbb-4c98-846b-6798f6e52629",
"author": "Stephen Bruhn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuNpOjHjVknFaZN6mn3l042KqKHdHkvHIWEyow2UL14EXU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was great to work with and very accommodating. Cleanest storage facility I’ve ever come across!",
"date": "2018-06-09T18:47:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0c91c0e7-49c2-431c-85e9-e6b51deb0bd5",
"author": "Gaoyee Xiong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBc8NamDQye27HKF2Dx3KR3ypWzA7EjTDPxZOflJA8XIwg9xPTaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck made it every easy for us to get out space. This place is very nice and clean. Thanks Chuck!",
"date": "2018-06-09T14:40:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5cd14a5f-e6c6-4b5c-9f2b-01ea6e380b3c",
"author": "Kim Neuman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFqz-e4TIogvb-kWGd8L29N-q7W01ODM9fINhpxClSrY-C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Experience! Strongly recommend this place for all your storage needs!",
"date": "2018-06-05T15:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bea6d366-5f60-40f2-9d8a-cedb2660d3c9",
"author": "James S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5UsuZOF9-6nWTXbhMyaVFkYfnOSmjEYj8-_MLpqeN1mjSAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-06-05T15:24:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4b801f1f-ddd0-4290-a2c5-587d5e96704e",
"author": "Carrie C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ-F1S_pki6A2EJYQIs3WZ3Y-6saS0iXZGS_mm70mRuPEAYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful staff, clean facility and units, and the price was quite reasonable for an inside/first floor/climate controlled unit. I really like the drive in lane as well because i can drop off or pick up things easily (and it would also be really useful if the weather is poor).",
"date": "2018-05-24T17:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "52d937a8-7f0c-47e9-a321-b28ad0dd2a72",
"author": "Teanna Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNOcT-hh2Ygeuf7i1NJX8xlXpEDh65LIDnfSY5Yk4LYbG1x173=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-23T18:40:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e0051b0a-4818-4b52-b532-3f9196bdbcd7",
"author": "Tanesha Foley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHTm-RHZVKRiqyUQFUKEFCNB1PDNkculhWhuf11_gLrDk1VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck is the best! He is always so helpful and always so kind!",
"date": "2018-05-17T16:43:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51d498f8-092f-490b-a011-0ad12c677025",
"author": "John Roth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhbCGICftlia7sbqL-SOpi17aPLQf6nKi7urfEo3Xdk1Dtd4CT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is an EXCELLENT storage facility. Very secure and kept clean. Chuck is the manager and he’s a great guy to work with, very accommodating!",
"date": "2018-05-15T14:53:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a9bf69df-6085-4f44-885b-a01ad19fb172",
"author": "David Bernstein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR_lu15Uagnyodn5uE2l0v2uTGJ5i54XjiCXKGeJP3IwyS8ijNnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and prices! Very clean. Would definitely recommend.",
"date": "2018-04-18T16:55:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "83b4a7d8-8878-4cd5-932c-cff56268f2a5",
"author": "Rick Schendel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIy6-y0JsQtGMXXE8XFsnUuFEC-8YIP3iqLHLXdGjgDUtxTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is the best storage unit complex that I have been to.\nVery friendly and kind staff. Clean facility. Chuck and Rebecca have always been very helpful. Chuck has even helped me load my items. It is very nice that they recognize me and greet me as well. Best place around!!",
"date": "2018-04-17T21:04:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dc06f02e-1d2f-4c2f-a298-967b6ac18ab9",
"author": "Love Pynk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1SZHrnhg0iVigxZqN5NnwGjW90N1ktsM1MSPPXTgSjHCLSkY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-04-17T07:25:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "350eba9a-c26f-4c73-971c-78fcac1dd95b",
"author": "Renita Brandt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN0-ZrOVJnaoHkNAD4SY9eVDT4efoLMd0sCCB-358AVELFW0JX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was great at helping us. Highly recommend to anyone needing storage space.",
"date": "2018-03-29T17:41:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "18cb50e2-db23-4fd8-975d-d27694223b0d",
"author": "Patricia Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdp8GB42UvbOZQHOMJfYxMvE7UP12WrON1wqVS3VXF1n5h=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck Lundeen, store manager of Extra Space Storage at 2701 Nevada Ave N New Hope, MN 55427 gave me EXCELLENT service and explained everything in detail about how the storage worked, pricing etc. Chuck worked with me to get the best storage unit for my needs. He was personable and professional and I want to give him the highest rating possible. 5 STARS!!!!! Patricia Campbell",
"date": "2018-03-20T15:02:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "eba41f95-328c-4b2c-83bf-172f1d10bd74",
"author": "Gerald Granados",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFSg3gI7nly08TAp-LDdO5nxDtb4yf1Gqou27IaRnqm76NWCf0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chuck and rebecca helped us out and they where wonderful help. I definitely recommend this place to people",
"date": "2018-03-19T22:43:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "478c96f7-2ec2-4c0a-85df-ad9a69e67a55",
"author": "Dustin Glad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtQKEtaUkCOCj2pYwJZrhiCrQj5r9yvuPYNKXNzbHwhNh8NmfM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was very helpful in getting me in the correct size unit and the facility is always easy to get into and very clean. The best experience I have had in renting a storage unit.",
"date": "2018-03-17T12:05:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d5e47e46-e582-4075-aa93-ae256fe33cea",
"author": "Demetrius Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA1lCP5jbHtRQ-1dl1NRLHu8h45fmupAevcbMfDIVy_myo5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I think I had the best Customer Experience I have ever had in my life. Chuck and his team is amazing. Highly Recommended!!!!!!!",
"date": "2018-03-16T14:53:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "977a99c6-b96b-436b-b48a-8e41116d144e",
"author": "Eli Lebron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMHrOulReedMOBQsxy1HeVW92MqD-W_p83wh4GP5teH4FJJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck Lundeen was ABSOLUTELY EXCELLENT!!! Professional and pleasant!!! Adding his personal feel. Made me feel like we've known each other for a long time. He also went above and beyond. EXCELLENT CUSTOMER SERVICE!!!",
"date": "2018-03-14T17:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2209072b-534d-4451-98b6-9b34b385ff0f",
"author": "Forever Me",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKVOWVHXUkVuFGhbvHKy3fP1j1d8DZVkEVxpRDe2QELfbRZg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Easy access and affordable.",
"date": "2018-03-10T22:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "95d54bd2-cf8a-48ba-ab4f-4370a9acc331",
"author": "abdirahman duale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzTJKspHCmH6jaVTWT-JPMEkGxjX0slJMrCprTKs56bVN7dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent services and location. Thanks chuck.",
"date": "2018-03-07T06:41:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3291806d-2f86-4c5e-9e39-1b425245e1a9",
"author": "Mark Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVudjzLMsAlAj6EqKvq6o6iAx06U98EbFpbYzMmi20V2pOgaEBR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Transitioning from a large storage unit to a smaller one was a snap. Very pleasant and helpful staff. Very nice facility. Highly recommend this business!!!",
"date": "2018-03-01T14:49:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "64dcb8d9-ba14-4201-9c31-195a6d286e29",
"author": "Kirby Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_rdIey4Y6o2LbE9X2ISkVBmuVZomGcpDQ5bDC8z9BZINSNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I can't tell you how happy we were to work with Chuck and Rebecca. We were attempting to rent from a California location, but had to be in-person at an Extra Space location to finalize the contract. When they called the California location, the California team was down right unhelpful. The appointment was cancelled despite my calling in twice prior, to confirm it. The only RV space available had been rented away.\nThey went above and beyond in researching new locations in the area, and managed to find us another spot that was closer AND less expensive! They got me under contract on the spot, so we could be comfortable knowing we had a spot waiting for us at the end of our road trip. They even showed us one of their storage units to give us an idea of the size we could expect for the unit that we rented in addition to the RV parking.\nThe facilities were spotless and they were friendly and professional to everyone who came in the door during the extended time that they were assisting us. Thanks so much Chuck and Rebecca!!",
"date": "2018-02-25T23:33:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "13b188b3-7631-49b9-acf6-9f998166c7d6",
"author": "Victoria Tee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRkB4_dsSJ3bLdGBROP4uPuYiTZ-PdU2hnUICXTQ99e69JSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly people and clean environment. 😁",
"date": "2018-02-22T21:24:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1b282581-f0a5-4737-81fb-79649f2acaa8",
"author": "Howard Shaffer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyRABENsxalm0cVXzKbyco_jmaF8uN6VPT_LS4mjJQ_Qfn7Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Most friendly, helpful storage folk I’ve met. They are the best. Place is always clean and well attended.",
"date": "2018-02-22T16:10:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ec64b9e8-3795-4a78-8bc1-ca19b7e50193",
"author": "Dave Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwq17KEYOyvq7i9L9n7UeX5kdM2uGkhHA648wt4y3Svxjbev4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Not only was Extra Space the best price that I found in town, they were the most friendly and easy to work with. The facility in New hope is impressive, very clean. Would recommend to anyone! They also suggested ways for me to save money that I wasn't even considering, putting the customer first, which is the best customer service and business model in the end, great job!",
"date": "2018-02-21T21:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "66f84b58-9cc1-4082-b8f7-99ff5dbec4c3",
"author": "Devin Blair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-w5wExChS4jFVxYgORpgb3lNoHjiT3dqVC52UB6GGTOM9Gw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff are always friendly, helpful, and polite. The facility is always very clean and has easy access. The price of my unit did go up just a little bit but definitely isn't a reason to knock off a star rating. You get what you pay for and I am glad I decided to go with Extra Space!",
"date": "2018-02-17T15:45:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "83825132-7982-4801-8c36-9ef5726c6420",
"author": "anthony mc knight",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwx-Hq2JhXzQb1QbcfEHGwUwOdw2LO6Py20mgUkbPA2LsZt182=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-02-06T19:35:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "10bde674-dbd3-4be1-a7f5-30783ad82d3e",
"author": "Chip Friedline",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB3dFMhDE8OSofwiJ8vysVTHlaDq6CCiXfswaKI45NwPmx1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Place, Great Staff, Clean, Warm ... (it is winter here) and convenient.",
"date": "2018-01-31T04:15:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "52509340-b844-4ff4-a8b5-79ae40cf4b27",
"author": "Char L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAsSKUQP2m9jn6ybGQAhQXu6UqDr8grm1Vp0ODpkqwLhU6kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Storage place, I’ve been renting storage places for over twenty years, and out of all of them this is the best!, amazing staff , they’re always helpful!!😊",
"date": "2018-01-29T20:34:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89776f54-af59-4395-9046-7e5ba1303c6d",
"author": "Richardia Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN8GA-XM1APtnZkRcQYquujV5N69K7oiLjn80f4S-K5U5A-4ae=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love Love Love this place !! , it’s like my own personal luxury Garage , Love the staff , they’re always accommodating I’ll be a customer for a long long time!",
"date": "2018-01-29T20:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54356adf-6325-4ce8-9562-e8ae32c4b842",
"author": "Laura Donley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCO9GdMlRGnfFNTjpBwPGLi7dvYYaeyr_t3VGv7KMdHwfnmLSCfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and respectful. Clean and curtious service.",
"date": "2018-01-02T23:32:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "67d81af5-bcbd-4270-b4e2-d88e0a077747",
"author": "Tracey Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVHLn1u9iu2kiUiE7KGl_SITgaxzHVGV8X6IM2DCe1D4Ef8d2J=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck is awsome !",
"date": "2018-01-02T19:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0ade2535-dddb-457d-b8c8-10a5da47d1f5",
"author": "Jamila",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5stP88gOJvmALnW7H2rk_gJrkCGhbgMzGBgifOMpGIfAPFcECHw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Upon meeting Charles(Chuck) and Rebecca they were just as pleasant on the phone as in person. Facility tour was not only informative but easy. Building is clean and space looks very nice. Glad I found this company and unit online. I would definitely recommend Extra space storage for any moving and or space needs.",
"date": "2017-12-20T18:14:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d34acbdc-7a20-4dca-ada5-d7b1f5f291ce",
"author": "Hailey Sweeney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwZnE2jefqrovk0YsIg08thbeoDnSIkB1Lqs_ntbXZ4DvIuPl9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage in New Hope, MN is by far the best storage facility that I have ever used. Both the office and the storage building are impeccably clean at all times, and the staff and management are all very friendly, personable, and accommodating. It is quite obvious that they all value you as a customer. As one who rents an upper level unit, I find the system of transporting my belongings to the upper level to be very user-friendly. The security of the storage building has me totally at ease about trusting my things to this place, and it's an added bonus that you can drive your vehicle right into the building to unload your items comfortably and out of the elements! With all of these things in mind, I am shocked that this is the most affordable storage unit I have ever rented.\n\nI cannot speak highly enough of Extra Space Storage. Thank you Chuck and Team for a wonderful experience!",
"date": "2017-12-06T15:57:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "59ee5bda-4307-4c90-966e-0607b0650140",
"author": "Kathy Khayat",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWWJPLFPernQH0mk17MtVJFxE3XG9cmMa6nBkvp2BOPdTS6Cs7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, very friendly staff and fair pricing with many storage options",
"date": "2017-12-04T13:32:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "147b3dac-0c10-44f5-8310-e23cb74a0506",
"author": "Joe O'Grady",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUraTuY4gxUsM9EGUFBYssK9vGLHDIY1oCCgC6a0ZZilzwoNjo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Clean and New Storage Facility. Friendly Staff and some really good rates",
"date": "2017-11-27T15:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "73ee99d3-fc95-432e-9175-8474c814970f",
"author": "Chandler Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwJvfiyNEyaEIBkOfvjJJgt3JqMD5H4rE7mp70zDxLxROJBpM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from chuck lundeen. Thank you so much!",
"date": "2017-11-21T20:39:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e5785142-e535-43d0-a33e-f86fc4049c68",
"author": "Sara Starr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpR0N1p5vm9-Q6_OZR0ZgTf2yDj5zailIXkU8LrJ59a375kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place. Chuck the manager was great! The place is super clean. Will recommend all my friends to store their things here!",
"date": "2017-11-21T19:10:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8d423494-ffb4-4520-9bda-5caaf3f2b8ba",
"author": "AYDUS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQEfqJLq9N_o-hLyC_dqXM6H_JA0evhKNhycIuB4kXLNzp9eFaXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The cleanest storage place I've ever seen. Great customer service, will definitely be going back.",
"date": "2017-11-12T17:50:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "561fc8d9-5477-4e84-8afc-ab89861c0403",
"author": "Matthew Gulden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZX63xnxnPynKYiNAwO7XnfK3-xtwztVprfA2OHYmrQ8dkOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is extremely clean and nice. The staff is very friendly. Chuck, the manager is great to deal with. Very helpful with everything",
"date": "2017-11-10T18:23:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0bea3d07-0593-492d-b5f0-341a47430257",
"author": "Tessa Anfinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRTjAvK_awqB_RMnQvbyHqYTNOKYO9v9-znu66PxtynLGjUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck is amazing and had great costumer service! He made sure my needs were met and everything was all set up so I could come the next day!",
"date": "2017-10-26T14:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bceabaf7-4390-402d-b6b8-c14b54529a4e",
"author": "Chip Chapin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_IiP8BH-5idX0X3RzEgTFpV9dKGdxPloj2RUmAtvwMeIhFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck is amazing. This confident, vivacious, knowledgeable man took all of the fear out of a first time experience for me. Efficient, done in about 20 minutes with 2 units. Unfortunately, then he left the St Louis Park store and went here. I had a continuing billing problem at the St Louis Park store. It continued for 4 months. I decided to stop by the Nevada store because I was in the area and talk to Chuck about it. Well . . . true to 'Chuck form' my problem was completely solved in less then 15 minutes. As I said, Chuck is amazing, I just wish he was back at the St Louis Park location.",
"date": "2017-10-21T00:11:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ac515a92-c2d8-4907-99ad-5a47396797a6",
"author": "John Melbye",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbplWmhAP41sMSSfAlOdHMcYVDPhd-WdttKWu-BQrHexML=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place, very friendly and knowledgeable staff. Easy process and good follow up.",
"date": "2017-10-19T23:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c6e5ed4-5ffb-4624-9944-6f469a3a55a1",
"author": "Carlee Liepke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVE577P_Ryl0ZfzhbPAjBoBbOkK82qpNjdhokea2fv1XtCMeK0e1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was in a hurry to move that I had packed and paid for a mover that was nonrefundable to move me, but there ended up being an issue with the new place so it wasn't ready. I couldn't keep my things where they were because the new owners were set to move in that day. I came here and the guy was so helpful on telling me what would best for my situation. I was having a really bad day and he understood and made the experience with him easy and lifted my spirits. I didn't need it very long, but I am most definitely gonna tell people about this place.",
"date": "2017-10-12T19:44:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "1b868ac2-a401-4d89-995d-ac5545545ef1",
"author": "Beth Adams (ba creative vision)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcLvrvLGzQdemrvHIRpLjAcA5QZr6lBam5xhSKdhkdtpHSMeyK=s64-c-rp-mo-br100",
"rating": 5,
"text": "I think this was one of the best places I have rented a unit from. It is clean, well maintained, the people there are friendly, and are willing to work with you no matter the situation. I would recommend this place to everyone. Thanks Charles for a place to keep my stuff, it was well worth it.",
"date": "2017-10-12T19:03:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0b41559b-a8bf-4907-ac19-7ce2abeff2fe",
"author": "Angie VonDeLinde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnmGPWmbjV8cbf8BzXA9PHwv7SvLCTtBu7vlHvhg7HyAF_OA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience here! The men working are extremely nice and honest with you. They had no problem with me only needing a short time rental and no trouble when I needed to cancel my unit. The units are nice and clean with very easy access. We will be coming back when we need another storage unit.",
"date": "2017-10-04T16:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "0dcf4b05-1225-4697-8b43-dbcda7edec6d",
"author": "Margie Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz2nAGgm-Gbs85a7Okv7ocM414czLDEZ7Z3xXohpgiFcwI2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly, Charles Lundeen did a very thorough job of making sure I had all the info I needed to use this very clean facility! Highly reccomend for all your storage needs.",
"date": "2017-09-19T14:30:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bcd8ebe3-a17d-48b2-a7d9-a03216eaeaed",
"author": "Andrew Theis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt8u5HP3cbT8N1kSOHwuEcKzDj3RmqYFSaWYs-qZq4WJgdXbUk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck and Kevin were very helpful getting everything set up. Great customer service, and the storage facility is well designed and easy to use.",
"date": "2017-09-18T18:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df6dbc18-64f7-4513-911c-a93c6a4d89c6",
"author": "stacy tjoens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHFKhP4nHlsRIyMNW51AAF_Mv66W1qx5KtcsAvwUUZuRDyRcn2=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Very clean place and the people are easy to deal with",
"date": "2017-09-13T11:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "0d4bfd76-24c9-4b9f-b695-68eccd4bbe76",
"author": "Peter Sussman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1DqYNu89Nnzq134785zdVq2PUw1cKwSVjprefkuAicvLQU_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck was very accommodating and professional",
"date": "2017-09-08T18:57:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91d5d8f0-2a78-4ba3-86df-9eb36000033b",
"author": "Eric Melissa Halvorson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEeQvWJJd-1Haq7bU4Xans9kIatAu8Dyli1g3iiZEc9ma1Sw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean and secure.",
"date": "2017-08-31T14:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "5ea8467a-7c47-4c7d-9d31-95e0ed638f99",
"author": "Chad Shehdan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_Pqsj0hK08fkJzU8VcJkQnaLDds32blztIRyInSFhWP8upg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I worked with Chuck Lundeen to store my truck and 5th wheel trailer. He was very accommodating and easy to work with",
"date": "2017-08-17T19:03:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3408dd4a-3c17-4231-bd8c-3ea1c85dddc2",
"author": "Mal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHykaswTveFcvQS1WvHhMcMelaQVsJVwQQCLeJq6QwMDy5FLcI4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck provided great service!",
"date": "2017-08-10T20:59:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "88f4f764-31ee-4a3d-a7b0-562fa769f8d2",
"author": "Shawn Ludwig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG0R-hOq80zqT6MnsV1jes93vlN4kcMEsCC7OTTj8xyATuEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store was very clean and tidy! Storage units are very spacious and Chuck was very knowledgeable about all the variety of products that the store has to offer. The prices are very reasonable as well. I would recommend this facility for anyone's storage needs.",
"date": "2017-08-09T00:22:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2d07dc33-3f3f-4c3f-b12a-b508dad6c156",
"author": "Crystal Ludwig (NorthernMN Mom)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdchvAFNJCozcUlGFdMSh6mWr2jygoSR-Ue4BHnPHovH8ACIxWhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store was very clean when I went in there! Chuck was very helpful with all of our needs and questions when we came in the store. In the metro area I would recommend this store to anyone who needs storage. It is a brand new facility and it still looks as if it opened yesterday! Prices are very reasonable too!",
"date": "2017-08-09T00:20:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e47d1aa4-21da-44be-a07e-44bed08ad6a1",
"author": "Ginny Lundeen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTY7QoVWCSEU25druxjlSdGAaObVe5O7SEqOsj2UwkWYdtyRZT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck help me out a lot the store was very clean and neat and it had a great price I recommend this place to everybody that needs to rent",
"date": "2017-08-09T00:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c8d9a6a9-04a4-45e6-b8b1-b71ca155f3a7",
"author": "Derrick S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtWrMy5hA7Bq42jRMHnnVnbVVhe3NiHxkO6BPABg3_ZrNFXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chuck, Lanae, and their staff are absolute professionals and amazing to work with. I rent storage units all the time for various field marketing programs, and often find it difficult to find a storage facility that works for my different needs.\nNever have I worked with a facility such as this place & the staff that is eager to find ways to meet my storage & warehouse needs, and are happy to help whenever they can.",
"date": "2017-08-07T23:31:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de32d661-ae89-47e9-bcbe-83908cd30920",
"author": "A Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYQfHgBR4PQhemgHC6l5RjMsxm4vwUrEHIZ4N36VDPJrur1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is brand new and very clean!\nI shopped around and their prices were the lowest in the area.\nChuck, the manager, was extremely helpful.\nHighly recommend!!",
"date": "2017-08-03T23:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "20ab3fcb-bde4-400a-b00b-d7e1ba8134d2",
"author": "Don Dvergsten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUa_fC-SagtFSt8ZKmVno_cySJVBDgQev1ahZWbkUCSnqUHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-08-02T21:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "646b06f7-ac83-433c-8c47-c6211d6da12a",
"author": "Ryan Huang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK40si67LRGCAJD6ItynJ6R18ZAS25AbQuvDwYKz0zXaxX8o8Qt=s64-c-rp-mo-br100",
"rating": 5,
"text": "New facility, very clean and organized. Manager Chuck is very helpful and friendly. Very positive experience setting up an unite today, done in 15 mins. Chuck also showed me in person how to use the key code to make sure it works. Highly recommended.",
"date": "2017-07-15T06:35:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2b8c43fb-b665-4e1e-8a5c-b09c91e85ef3",
"author": "david mahler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrF5hdjB6E8rXKTKyQ_JMkPH3ZEwtLcD-ihCvhKCw-7nG7KHU=s64-c-rp-mo-br100",
"rating": 5,
"text": "New clean facility. Chuck the manager was very knowledgeable and helpful. Highly recommended",
"date": "2017-07-13T21:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "538efb67-0db5-4872-bec1-25743997bce9",
"author": "Brian Howe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY-scNT4E5qsm1CHReVkyDoojMyjx8hMNpgnQjl8p7Pb9yPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant staff and building, clean and secure.",
"date": "2017-07-13T16:22:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "00f08eca-ed7d-4ce4-99ce-3d83f24cd710",
"author": "Adam Klinkhammer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgD7wCmC2_p3UxNzQhtSBflH-ocVyLEst6_UCnwNRbH3b7LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and secure facility.",
"date": "2017-07-13T16:14:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
}
]
}