{
"summary": {
"average": 4.8,
"total": 886,
"distribution": {
"1": 35,
"2": 7,
"3": 11,
"4": 35,
"5": 798
}
},
"reviews": [
{
"id": "c0aec0aa-244c-4f6d-bf4b-2d72676e101a",
"author": "TheDelovelyRose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB6xRWgXlTQNRMk5MhgvGu-hKbyodbIvUSgwkB7ezLdm6aUY8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amanda took amazing care of me!\nQuick, efficient, friendly! What more can I ask for?",
"date": "2026-06-01T22:31:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team provided you with quick, efficient, and friendly service. Your comments motivate us to continue delivering exceptional experiences. We hope to welcome you back soon!
",
"replyDate": "2026-06-02T17:18:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45be8421-316d-4f47-a7cc-7142eb48f72c",
"author": "Alan Alvarado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjAcwJ0y0Px1OssjguVMXFT5_oETT8pgUXnPYEAaurHmMBdlc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went to look at a storage unit. The gentleman who helped me had great customer service. Had no issue showing us multiple units until we were comfortable choosing one. Unfortunately, I did not grab his name but he was awesome. Great prices per unit as well. Thanks again! Al.",
"date": "2026-05-30T17:50:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Alan,
Thank you for your wonderful review. We're thrilled to hear that you received excellent service and that our team made sure you felt comfortable choosing a storage unit. We look forward to serving you again in the future!
",
"replyDate": "2026-06-02T17:18:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7fffbc7c-0d8e-499f-9a78-079a1519caae",
"author": "Jesse Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVs-CUx0ZNsKTN3HEIwX2mx60fSZ7pTRjhPd0VPs8K4b5lJQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean as a whistle",
"date": "2026-05-11T08:40:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jesse,
Thank you for your delightful review! Your feedback motivates us to maintain our high standards.
We look forward to welcoming you back soon!
",
"replyDate": "2026-05-23T17:18:14.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "761e3474-5115-473d-82cc-364f32bfacc9",
"author": "Brandon Gulbrantson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyMDg1RR7cOpZ4JTbU8z5ONR6b6nV8jNEudIIVQSEF_vzCDbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-09T20:49:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If
you have any more feedback or need assistance in the future, feel free to reach out.",
"replyDate": "2026-05-23T17:18:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba340a4e-a454-4c8d-aac7-e45910d33fb5",
"author": "Nisha Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxs5Ik34WH42rjWcWrNyLJapC3SCefHrg-1AMfpWGwVTVQqrXGVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-04-30T18:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us
know!",
"replyDate": "2026-05-23T17:18:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83b03b25-2a66-4bcc-9b00-83bc39959ec5",
"author": "Jimm Xiong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0J1xnlp6vZd4tbfMTY1ORXvC5mZ4lEUD6yBzHBSOVywKk7UE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tracy was wonderful and very helpful in setting me up with a unit. Everything went smoothly.",
"date": "2026-04-30T15:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jimm,
Thank you for your kind words! We're thrilled to hear that Tracy was able to assist you smoothly in setting up your unit. Your feedback greatly motivates our team to continue delivering excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2026-05-23T17:18:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae2456eb-5a0c-43e0-9f5d-2618f01b4f19",
"author": "Louie R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0WBMgdmoz7Dv9QvCry5E4cA7GPhSoOAZtWg1G5Nc8o-bbaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tom was great and very helpful. I reserved online at this location but the online system is not great. It reserved a unit in Texas instead of the one I picked in Minneapolis. I had to pay twice but am waiting on a refund for the one in Texas. Tom helped me figure this out. Very nice man.",
"date": "2026-04-25T15:54:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Louie,
Thank you for sharing your experience with us. We're thrilled to hear that Tom was able to provide you with great assistance and help resolve the issue with your reservation. Your feedback is invaluable and will help us improve our online system. We hope to see you again soon!
",
"replyDate": "2026-05-23T17:18:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e81a486f-10d1-487e-bc14-17ebe1678b90",
"author": "mike kranz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsJMgEQHvEHsQKkQehFodVB9LZKiMjwsebyAol0FDEHtSJvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great. Clean unit.",
"date": "2026-04-22T20:16:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mike,
Thank you for your kind words. We’re delighted to hear about your positive experience with us. Your feedback is invaluable and inspires us to continue delivering outstanding service. We hope to welcome you back soon!
",
"replyDate": "2026-05-23T17:18:14.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "737ee21a-b7e2-40e7-9091-a484cadf4bab",
"author": "Heidi Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeT81o1sh_LObpxcQGLpac_y3kVjmAw-NFruiVMdIU0Wa2-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great set up call with Amanda. She was very helpful and got me hooked up with my unit quickly. They had a sale on locks so that was awesome! Will update after move in.",
"date": "2026-04-02T20:54:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Heidi,
Thank you for sharing your positive experience! We're delighted to hear that Amanda was helpful in setting up your storage unit, and it's wonderful that you could take advantage of the sale on locks. Your feedback is valuable to us, and we look forward to hearing more after your move-in.
Enjoy your new storage unit!
",
"replyDate": "2026-04-23T17:18:14.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "05b754da-3ac3-487a-90e0-ed254c0ac07c",
"author": "Habiba Hashi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyMUl2lwCtsbAl_MQdSiKpcLxAcxfyQKMNK-ca8PndD-kudA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super nice and helpful!!",
"date": "2026-03-30T22:06:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Habiba,
Thank you for sharing your experience with us! We're delighted to hear that Mike was able to provide you with excellent service. Your feedback is invaluable in helping us continue to improve. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-23T17:18:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5cc40e8f-c2a1-4c74-bd72-cfb7db1e3d17",
"author": "LaKesha Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8bTPh6xqLzBCDnOrhdNEcRui82QfhMGGm9B0ipx_ApMyuGmM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the absolute pleasure of experiencing exceptional customer service at Mini Mall Storage. From the moment I walked in, Mike greeted me with such warmth and enthusiasm—it truly felt like he was excited to welcome a new customer. I needed storage on very short notice, and he went above and beyond to accommodate my needs, ensuring everything was set up quickly and smoothly. He took the time to answer all of my questions, explained everything in detail, and made me feel completely at ease with the process. The professionalism and genuine care he showed was unmatched, and his positive attitude made the entire experience a breeze. I highly recommend Mini Mall Storage to anyone looking for outstanding service and a stress-free storage experience!",
"date": "2026-03-28T14:30:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with exceptional customer service at Extra Space Storage. Thank you for choosing us for your storage needs!",
"replyDate": "2025-06-23T17:18:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9d2e7b01-4738-4c57-9581-ec9ee5f962c4",
"author": "JUST Vibes35",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLfIlfGcF3ZwZ8_FlPT5djG-zAdWQZeKW1_dHjGGrrAXUElZ0e=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy! Very friendly people!\nAmanda was awesome!!",
"date": "2026-03-24T03:32:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful review! We're thrilled to hear that you found the experience quick and easy and that Amanda made a positive impact. Your feedback is invaluable in helping us maintain exceptional service. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-23T17:18:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "740c772a-b238-4e81-892d-345d42a56fe4",
"author": "Najma Mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvD5oS62russZOe0gZvuCnejFiaMihqSZnwh9jkXP9hBkNEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome!",
"date": "2026-03-13T17:19:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Najma,
Thank you for sharing your fantastic feedback ! We're delighted to hear that Mike made such a positive impression on you. Your comments inspire us to maintain our high standards of service.
We look forward to welcoming you back soon.
",
"replyDate": "2026-03-23T17:18:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be1fb3b6-df20-4fab-811d-c536954eb1e5",
"author": "Ezequiel “Zeke” Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs92RGoK3gkR12DtAIN7D9OHxSzEOC6xO-ln_fckFVWSl4q4pS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super awesome good place",
"date": "2026-03-07T17:29:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ezequiel,
Thank you for your wonderful feedback. We're thrilled to hear that Mike provided an excellent experience for you. Your kind words motivate us to continue delivering great service. We look forward to welcoming you back soon!
",
"replyDate": "2026-03-23T17:18:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41bd571e-06f0-47be-b7a4-88da0c9f42a3",
"author": "Peter Umbra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpdxuW0Ri9j3-jouxrVkXW6oXgoc0ujReOIjSrAzeRLe3VzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and the new crew are absolutely fantastic. You w you wouldn’t believe the help that they just provided me with a friendly smile and lots of elbow grease I highly recommend coming here and helping them find their way around this mouse trap storage facility. All kidding aside they are fantastic 100 stars!",
"date": "2026-03-04T22:18:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Peter,
Thank you for your glowing review! We're thrilled to hear about your fantastic experience with Mike and the team, and we appreciate your enthusiastic recommendation. Your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back soon!
",
"replyDate": "2026-03-23T17:18:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "abf5fe57-17af-462d-98f8-614c5df8ee4e",
"author": "Reptar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX96g-dypcvYDnTe_r8amqFMOY2oDaOiy8Tup6n123VhyJobv5-=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The location is unmatched if you need something in the heart of uptown. Facility runs well and all amenities were in working order.",
"date": "2026-03-03T16:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! Great to hear our uptown location and amenities work well for you.",
"replyDate": "2026-03-23T17:18:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71bfaf80-d86c-4d58-9fc3-4ea05fffe7df",
"author": "Natasha Randall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB7TJHwIpnpYB6k3KA9I8k2s4TMjGxLgSaajtTHCqRPo82Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-04T01:20:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Natasha! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-02-23T17:18:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b402355-b315-4ddc-bbf3-c8b68455e305",
"author": "Farley Ladies",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3VuhZzzcFcbEOPZdqEHASogH96xRyJPN3_xpD8raQSavDiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-01T00:40:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Farley! Your feedback means a lot to our team.",
"replyDate": "2026-02-23T17:18:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69af65af-b24d-487e-97c0-3b511d54c9a7",
"author": "Leslie Colerin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc0qkfVCntWprTNjVYN9ztaT0kzY4O3oVeR4UUpVfK7SXf9czX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is great, he is helpful, kind and accommodating. Thank you!",
"date": "2026-01-17T16:31:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Chad is greatly appreciated. Thank you for sharing your feedback!",
"replyDate": "2026-01-23T17:18:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d2b95dd-7f9b-4676-9998-c874573e1ae1",
"author": "Sylvie Gerardo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMAZYzQOLsSlNevyS0pO3k31qCv_wwMN9tr81h3VWwRNf57g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was my first time getting a storage unit, so not knowing the ins and outs was nervewracking. Paul put my nerves at ease answering all of my questions and reassuring me during a difficult move. Would reccomend this storage space, especially if you are lucky enough to be helped by paul.",
"date": "2026-01-13T00:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your trust in us for your first storage experience. We understand that getting your first storage unit can feel overwhelming when you're not familiar with the process, and we're so pleased that Paul was able to put your nerves at ease by thoroughly answering all of your questions. Paul's helpful guidance and reassuring approach during your difficult move is exactly the kind of support we strive to provide to all our customers. Thank you for recommending our storage space and for recognizing Paul's exceptional assistance - we'll be sure to share your kind words with him.",
"replyDate": "2026-01-23T17:18:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d4aae14-5779-4a25-b2f2-9956c18a0536",
"author": "Maurice King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWinGDa-sM2HQpgzxqXUqpYVD22Uy_u4YCtgCw7SScyEflxa_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is very personable. He was very helpful. I would say he’s a great asset to your location and company.",
"date": "2025-12-19T21:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting Chad's excellent service! We're thrilled he made such a positive impression and provided helpful assistance.",
"replyDate": "2025-12-23T17:18:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29d5fb7f-e2b6-4b6b-bb5c-7105115f8fe0",
"author": "Cylicia Wind",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVud8v_AZiTeNiojcg4daxlxkxA9LG12nmbG0FaU3Q23gX_7Xq3Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and great prices",
"date": "2025-12-05T18:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our customer service and prices.",
"replyDate": "2025-12-23T17:18:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "80eb73b0-7245-47f3-a5c4-102d19f51f94",
"author": "Robin Lowder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKatuCYKZvk_4JWmXFrpgMLtKjS05A1MYm9_kfLm0088G8e3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's easy to select an available unit online, and the folks in the office are friendly and helpful.",
"date": "2025-11-20T18:48:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback about our online selection process and helpful office team!",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "08e80d23-c585-464d-b9c9-f69ee3761be0",
"author": "Nel Muñoz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_H3UCd3HdgwczruM-fCPt_ZzPQGYqliOCGCq6LI3eSW7RF7BH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Super helpful, slick, and easy appreciate the staff who knew there stuff!",
"date": "2025-11-19T21:10:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great feedback! We're thrilled our knowledgeable staff provided such helpful, smooth service.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e22900ad-875d-4535-9c4b-22100d3eb39f",
"author": "Mel D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjj3ecFWt4zlH458fDOIJY62lY1vZ7v4skZb_kwJC5-bi8a73A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. Nice facility. Easy access. Helpful employees. I prepaid for 6 months then ended up moving out early and got refunded for my unused time. Highly recommend this facility!",
"date": "2025-11-19T16:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review, Mel! We're glad you had easy access and helpful employees made your experience smooth.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "dfc94915-d713-4ea6-808d-3fac4970982d",
"author": "Lemony Tea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrtCmGLHo726_916AAqH_GiLSVjQVGaqOTw2AT9Bfw-_Z3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad at the Uptown location is awesome! He’s extremely helpful & goes the extra mile to assit you. I definitely recommend Extra Space Storage & this location because of him!",
"date": "2025-11-15T22:48:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Chad provided exceptional service! Thank you for recommending Extra Space Storage.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "022a62e1-318c-401d-a7c9-239e0f77149c",
"author": "Angie Rothstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwHvTJiv60t0yKNTFbxwVETa83-MrzVInMnUSwbNuYgAzukw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad has been so helpful from the start. This is a great location, clean, easily accessible, and always someone available to help or answer questions.",
"date": "2025-11-15T22:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad provided helpful service! Thanks for recognizing our clean, accessible location and available support team.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4ac31943-3f04-4244-9930-1f09abd19d7f",
"author": "Janet Kilbourn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0SigtrycB9zeZ2aWJ40cc4Z437Z7ZwxGgBs2WzCiYcFM1Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My Extra Space storage experience has been great! The location is central, the unit is clean and in good condition, the facility itself is well maintained. I especially appreciate Chad; he is respectful and responsive. I would definitely recommend Extra Space storage!",
"date": "2025-11-15T21:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your great experience! Thanks for highlighting Chad's respectful service and our clean, well-maintained facility.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "5f1ff651-acde-4a42-ad4c-eee78c383d1d",
"author": "Zeinab Abdi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5Ab5HD6X7jgZzReFGj5XI9FAHUeCCCjk9398L3aVmvA4ycg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is such an amazing place! Everything was set up via the app and didn’t take a long time. The staff were friendly and very helpful.",
"date": "2025-11-15T15:47:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our app setup quick and our staff friendly and helpful!",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3c52b563-4fad-4d43-b6e7-2cfb7446040a",
"author": "Jill Zimmerman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh2wX7m14-dJJu5Up1ykjHJwhcEii1HlD4sxqwPHGrV_H-lz1P=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had a great experience at this location of Storage Space! I can't say this much about any business lately.... Chad, who works at the front desk and handles everyone and everything is just great. Super nice and attentive. I recommend this place to anyone who needs storage in the Uptown area!!",
"date": "2025-11-14T23:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience with us, Jill! We are honored to have Chad on our team and appreciate your recommendation.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ee8fa4f-7a46-43f3-a694-89cadf6e69b8",
"author": "Graham Graham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWR1F6-79HJt0wDcQWxVaYPFEiDU4Vxu8LYmh9RQXCdxUjeNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service is great. The manager Chad was really friendly and helpful.",
"date": "2025-10-24T13:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about Chad's friendly and helpful customer service approach.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0da13604-a48d-4841-8e94-ac471f79ce47",
"author": "adam ruggiero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZKYfnx8f0iEIBZmN562PurNABhThI4UbZZRr1xsC1vHlIzu8U=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The staff and service here is awesome. The facility is generally clean, and I had no issues with pests or water. There are two large garage bays to enter, but they typically only fit one car at a time.",
"date": "2025-10-23T17:45:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback about our awesome staff and clean facility. We appreciate your understanding about the garage bay access.",
"replyDate": "2025-11-23T17:18:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "23b234b7-764c-4816-8d94-ef1c03d6626c",
"author": "Lourdes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhllJKkmdDbKniPIWRJOdnDoWXu7dQio8PEe9n9giwAQRfjSCMfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have excellent service",
"date": "2025-10-18T20:31:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback about our excellent service. Your review means a lot to us.",
"replyDate": "2025-10-23T17:18:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3465e3cd-f7d1-408b-9cf3-85cc7b443d63",
"author": "Christian Aleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu3XcQ2wXNdn6jfIobSkMaV_zU3fJZavbnQrlCM0GlyOieaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service from start to finish! The team at Extra Space Storage was friendly, helpful, and made everything quick and easy. The whole process was smooth, the facility is well maintained, access to the building is very secure and I couldn’t be happier. Highly recommend to anyone looking for somewhere to store their belongings!",
"date": "2025-10-17T22:11:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your smooth experience! Thanks for highlighting our team's service and secure facility. It's wonderful to know that our team was able to provide you with the friendly and helpful customer service you deserved from start to finish, and that we were able to make the entire process quick and easy for you. We take great pride in maintaining our facility to high standards and ensuring that access to our building remains very secure for all our customers. Your recommendation means the world to us, and we're thrilled that you couldn't be happier with your experience storing your belongings with us.",
"replyDate": "2025-10-23T17:18:24.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "23f6ee94-84f6-499f-9a96-cd13292b3f78",
"author": "Tim Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqUycsFd27ZcRcLSJ6Viw-k2m8tTNM_nPqdW0oySZql-onZ-9n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad's a really solid guy who cares about his customers. I've been downsizing for the last two years and he's always made it easy for me to find smaller and smaller spaces whenever I need them.",
"date": "2025-10-06T13:21:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tim. We're glad our team was very personable! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:18:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4ae9010-8a5a-4533-b080-0e3b503929b7",
"author": "Jasmin williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtzw6Zh2rA9SM8KukyHV6A8ueIt24Pedo8tavJ3ysiKeXaMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience easy process",
"date": "2025-10-04T15:36:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great experience! Easy processes make storage simple and stress-free.",
"replyDate": "2025-10-23T17:18:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15dad83e-8e1b-49df-9461-e857824060dd",
"author": "Elyse Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW364hzQjbFXIye74rXAJwd-gJBGDZXYctq6oA8eIG31eGP0PXC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent staff. They’re down to earth, friendly, and super helpful. 10/10. I highly recommend.",
"date": "2025-10-03T19:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our staff! We're thrilled you had such a great experience.",
"replyDate": "2025-10-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96490487-d4af-43d0-9c0e-b08ac44cb53d",
"author": "Nate Wier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQA4EyvEYXpDVctDffohlrY9ewqzBlGAG4qyDP8G4dGQxzxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Set up was quick and easy! Chad was awesome; super helpful and made sure I had everything I needed.",
"date": "2025-10-01T19:54:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Chad made setup quick and easy for you.",
"replyDate": "2025-10-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "302b9f88-f721-4806-85a3-d121c5670a25",
"author": "Katya Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUyVLjl1-vZeoFZR3LwR0V0Dds42V1ZX6kpe2JXxev9Ojxbg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean friendly place would recommend to family and friends",
"date": "2025-09-27T21:34:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you found us clean and friendly! Thanks for recommending us to family and friends.",
"replyDate": "2025-10-23T17:19:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ae38da52-4f80-4da0-9b5f-adcd76ef205c",
"author": "Kalesha Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3J-7SkgzDDmwPnVUP1mAl6yu6cRV5Eg1tE1LHc9__1q-hwTaK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was super helpful and quick in getting a storage unit set up for me today! He showed me a few different storage unit sizes, And helped me decide on one that fit my needs the best. 10 out of 10 service, would recommend!",
"date": "2025-09-27T19:25:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Chad provided quick, helpful service finding the perfect storage unit for you! Thanks for recommending us!",
"replyDate": "2025-10-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f0492bc-160c-4612-8443-b6e0d6476e64",
"author": "Philip Gissen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU267T8vLn5LHKCStVZzZ3nqZ78gQd_4GV77bVS6UUwSveFX8gciw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chad, at Extra Space Storage on Harriet, will take great care of you. My wife and I, two older souls in their sixties and seventies, moved to Minneapolis with too much stuff. Not knowing the city, we found Extra Space-Harriet online since it was near our new apartment across from Bde Maka Ska. Chad guided us through the process with empathy and intelligence, helping us feel secure navigating the unknown. It’s a clean and safe facility, run well, and close to our home. Thank you Chad.",
"date": "2025-09-25T09:53:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Chad provided great care and helped you feel secure during your move to Minneapolis.",
"replyDate": "2025-10-23T17:19:15.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "b4a71e97-1264-4574-98b6-21a27c7d16f5",
"author": "Lee Kinard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuisGvFRewN_WxoMfQZQH8K_G1E4xufX2VveqpOZGLvpb1c_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad has been absolutely fantastic helping me through a very difficult time. He has bent over backwards to help secure my units as I fly for a living and am gone much of the time. His customer service skills are exemplary! His personal attention to the circumstances of each individual is commendable!",
"date": "2025-09-23T15:43:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Chad provided fantastic service during your difficult time. His dedication to your storage needs means everything to us!",
"replyDate": "2025-10-23T17:19:15.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "7c023a74-3115-4fd2-b16d-6586c395c044",
"author": "Butch Jacoby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUxOXzUqtXssg8FVifKBpEXyqL1bsD360fLi8obSIEFVypBV0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've had units at the Harriet Avenue location in Minneapolis, MN since before it was owned by ExtraSpace. The facilities and customer service have definitely take a step up. I visited my second unit today and Chad was super friendly and very helpful with both units!",
"date": "2025-09-20T17:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience! We're thrilled Chad provided such friendly, helpful service with both units at our Harriet Avenue location.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58f4351a-04fe-42e6-ae35-1a23c3d18295",
"author": "Jada Bradshaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvIhN-hMuqzLjTiN4YTxAbK-JYZDPKDBcWb-03dvpd651RUw4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience from Chad and team! Very helpful and resolution oriented for handling our storage unit and some issues that arise! Definitely recommend.",
"date": "2025-09-18T21:58:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Chad and team provided amazing, helpful service! Thanks for recommending us, Jada!",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff05aad1-4eba-452a-9b81-73a5fc81df67",
"author": "CAROL BLANCAS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3ADCa9LVFpkCVF4S3d9OBkBEYIeRlhvWOl-Va99hCZDj5Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "As a parent of an out of state college student a storage unit was a must and I could not have chosen a better spot. Chad was always more than helpful when it came to ALL my questions and concerns. I will definitely be returning next summer. Thank you",
"date": "2025-09-16T21:45:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing us for your college student's storage needs! So glad Chad provided helpful service throughout.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b65165e4-33a1-4000-b2f2-0265d02b6965",
"author": "Sofie Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLly_3gO9SKSEyNLXm83oLalI-_e5PYQNyyyaoTYG5M6yUCow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent! Facility was clean, well-maintained, reasonably-priced, and had easy access with plenty of dollies. I had short term storage for a move. If I need any other storage, I will absolutely use Extra Space!",
"date": "2025-09-15T19:24:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your excellent experience at Extra Space Storage! Thank you for your wonderful feedback.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "9005668d-ee89-4b0b-b3d6-e43ad0f0d84b",
"author": "Atowi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaHIwzZm_KOMwDpMRdbRUrxwI8XZMAZH92skn0xNEL_NobMwvo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy set up, person that set me up normally doesn't work at this location but did amazing",
"date": "2025-09-08T20:02:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words! So glad our team member made your setup quick and easy despite working at a different location.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32ce752c-fe82-4f31-98ea-371e0b958d60",
"author": "Jorge Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlu7bANwrZekiRKjV75YW9SEaWKFFBzv6c_0sj4H1S66AceP4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad the Manager is very helpful,\n\nHe did a great job explaining everything!!!",
"date": "2025-09-08T16:19:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the kind words about Chad! We're thrilled he explained everything so well.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "94ed5518-994a-4b78-bd97-07c1c9336522",
"author": "Wanlada Funez Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBRPFjiHK3Ik09TWvaSVM2cwPEFNgu-Ge3VsmzZ_N-Rhx-ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Happy with everything",
"date": "2025-09-01T16:00:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you're happy with everything! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe197b09-114a-4c22-972c-f2760a8ae950",
"author": "Aaryn Gabriel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz0c8UrXVZ6jR7B_qeRuOw0THKHEcX0Fv_tfQ37APXvb4G-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, easy to navigate throughout the building. Good costumer service.",
"date": "2025-08-26T19:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our building and service team!",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "809aeb9c-b45b-4f88-905b-2d13e5416cb6",
"author": "D Gurley sr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf-denxMKOSZF4n1I2HRt-bTGce1mBBgpECMXjWvW_hn_lhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-23T17:48:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, D! We're happy we could meet your self-storage needs.",
"replyDate": "2025-09-23T17:19:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88f9f816-c140-4ae1-a3b5-ec842c13ac63",
"author": "Michael Forrester",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1zEu7IQisQbyts7Mx0OP0sQ---CENBJ_ozKuaBvYdi4u_b-8D=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad provided top tier service. When I called initially, he took the time to fill in information to save us time later. He also asked questions to find us the best storage unit for what we needed and to get us the best deal. When I arrived, he again took the time to make sure all my questions were answered and that I was comfortable accessing and finding our storage unit. I can’t say enough positive things about his professionalism and customer service! I would highly recommend this location / company.",
"date": "2025-08-08T02:49:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about Chad's top tier service! Thanks for recommending our company and location.",
"replyDate": "2025-08-23T17:19:15.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "07f8d552-0d03-4c8c-93c8-96bf5439399e",
"author": "Amelia Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGVD1Id-_Gk39HhVDlepLmo2tq-EwdFnR3EYYIdvTNVoU5ElO3-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "MOD, Chad, was extremely helpful and took the time to make sure I understood the agreement I was signing and shared options for payment. He gave a us a tour and did not make us feel rushed about our decision. We appreciate the great customer service.",
"date": "2025-07-27T15:47:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your detailed review! We're so glad to hear that Chad provided great customer service and made you feel comfortable with your decision. It's wonderful to know that he took the time to explain the agreement thoroughly, shared payment options, and gave you a tour without rushing you. We truly appreciate your feedback and are happy that your experience with us was positive.",
"replyDate": "2025-08-23T17:19:15.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1bf23a88-1bab-4725-959e-2e2240ca247a",
"author": "Leonard Ngo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNlghrxLQAmKxTVzLzYFwieMY96ypHn6HP7zj-lswlSNvxmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Knowledgeable people and great service! Highly recommended",
"date": "2025-07-22T22:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Leonard! We are happy to hear that you found our team knowledgeable and our service great.",
"replyDate": "2025-07-23T17:19:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d04afa2-1c1b-4d6d-aebc-0a9505d05894",
"author": "Rigel Menard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDZ_xfGVq0OEmtdsAPV7sYyMSvp0oxHCroPxdLTzncUr0KGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad, the manager, is the man! Unit is pricey but clean and seems safe.",
"date": "2025-07-21T17:01:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Chad provided great service! Thanks for noting the clean, safe unit.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "4044e515-60ef-43d7-8ac8-f9b54f11dfd2",
"author": "Star Majeski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfcyWj_79EMKo2rSD-1OuKRM9ePl-tIMOlRfi6EYV-6w-ycA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely top notch service!! Chris was fabulous!! Super nice, super helpful, made our day!! We cannot say enough!! Thank you for an easy and pleasant transaction!! 😊",
"date": "2025-07-19T02:17:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your top notch service experience with Chris! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b91b4ee5-44cb-400f-9a50-0561866a4061",
"author": "BRANDON CHRISTIANSEN",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpSXRDuVaeFApz0wY_oG3Hb2yN4PQw7u1YlXQ0E1WO3pCAnWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I started renting a storage unit today at this facility. I have to say, WOW! The associate that helped me finalize my lease, direct me to my unit, inform me about where to unload vehicles etc. was ABSOLUTELY amazing. The associate was cheerful, attentive, extremely informative, personable and knowledgeable. The units here are well kept, easy to get to and very clean. DEFINITELY recommend!",
"date": "2025-07-13T04:23:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your amazing experience with our associate and clean, well-kept units! Thank you for the recommendation!",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "649d38de-f340-4c43-9531-6cde1b67f247",
"author": "Larry Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh_pinGat7DyAIQu1qGRy9ZE1UknL0XG1DIuubL2WxAN7M_q5n=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-13T02:08:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Larry! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "462ee79a-6073-4426-a20d-6d137cb05870",
"author": "Brice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7Oc2FSAmzQrZkjbYRNLBT3CPTCNN3uRXAOdcYHCWq_EUkKw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jess and hunter run a tight ship. This place is really clean and they are friendly for being in the office.",
"date": "2025-07-11T19:42:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jess and Hunter keep things clean and friendly! Thanks for recognizing their great work.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d8ce6ef5-8375-4bbf-87db-e8220fb0a050",
"author": "Alyssa S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8Z55tNOp3SamYhE1B1c5KDTMMcplwFFAYQ0TUMgXHAoBogA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jess was very helpful and very sweet! No problems what so ever!! Got me in and out within 10/15 minutes!",
"date": "2025-07-11T18:59:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jess was helpful and sweet! Thanks for the kind words about your quick experience.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "725bd6ff-0b96-42d3-a116-4cd0a40f0128",
"author": "Dana Alcala",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIzkUCzblnEtIIrzqRqNpaFgYhMSccB3YT4yUjFQGjjEqwLMJEdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I walked in there without a reservation. They immediately helped me get a storage thanks to Chad. We got the process done in less than an hour!",
"date": "2025-07-07T20:29:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad helped you get storage so quickly! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4e01a7e-bb2e-4ec7-9d46-d7a6bf801448",
"author": "Ali Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWr-Otnq5t0eHBY4y9dEs-Vc2LWTKg0CbZwkh3fKo1tTZf7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was very kind, informative, and helpful.",
"date": "2025-07-03T16:42:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Chad was kind, informative, and helpful. Thank you for taking the time to share your experience.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ccc03b2-81cd-4505-a063-b5896d4507e9",
"author": "Brooke Hommerding",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4LQsf_qjBpIkbdx1aG0FOR4n9fIffosWUd720S-sKxrpIO3Wx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shoutout Chad for being super helpful",
"date": "2025-06-25T00:36:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad was super helpful! Thanks for the shoutout and great feedback.",
"replyDate": "2025-07-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3575b123-fb38-41ca-974b-6c413e5edc46",
"author": "Arthur Williamson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnr1I2B0tj-jdSbHLhA0yyV5Qz0SjRce6dtvM10at4sgJQFbpy=s64-c-rp-mo-br100",
"rating": 5,
"text": "As I entered the office of EXTRA SPACE STORAGE I was greeted by a man named CHAD, he was very helpful and kind, he showed me where my locker was and other useful things that I needed to know to move my things into my locker.",
"date": "2025-06-22T09:34:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Chad's helpful and kind service! Thanks for choosing Extra Space Storage for your storage needs.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "260477b3-d0c9-45cb-b427-8889be0c8fda",
"author": "Adrian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdoKyJKOA-SdcPOBMwH276UoxMo5ebI3a3s4cPTUpigag4FVA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2025-06-22T07:01:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Adrian, thank you for the rating! Please let us know if you have any questions by calling us or visiting our office.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94051fc7-f936-4b41-ac6b-a076d0c2a529",
"author": "Nancy Gross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXwzsSbC4BzBHq4ZGnix25TDmWywWUU-9GtgRaWemaP6p89Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was very friendly and helpful. He answered my questions and assisted me in my selection based on my needs.",
"date": "2025-06-21T21:45:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad was friendly and helpful! Thanks for sharing your positive experience with us.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "324c847b-e7cd-46d2-a15f-d115fade70b4",
"author": "Mrs. Gelinda Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnIrJxhUlxfIa7BY9AvPL9WqmDHsdNbrtLPwuiPYRaSOLm2Ije_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-14T19:34:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Mrs. Gelinda! Your feedback means a lot to our team.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9808ef0-1088-42b2-9a00-817fa1d5e5df",
"author": "RealRackszz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLvOnVCeiLBCxOLiQeGtZMJe9GZLuU2QQoDBwMr5fD1A2kzqzL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was great with helping me get verified and getting into my storage unit. Chad then direct me to exactly where I needed to go with no issues.",
"date": "2025-06-14T16:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad provided great help with verification and directed you perfectly to your storage unit!",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28d772d5-be82-471f-98cb-408ca7ff2808",
"author": "Chad Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU7drhU2DJxsro7aKQMkJ7MnoM1_APL3ihr_gFn6qoeV4YPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff great to work with!",
"date": "2025-06-12T12:07:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our staff awesome and great to work with!",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f4db4e0-eb12-4359-9a1a-0ed9ba66a81b",
"author": "Oziwa Powers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxb1Ju67hHFamhEPoFeuxnIazEoulY45xUjW3BR5rXzOHudg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-03T23:24:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Oziwa! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7d7fe86-2825-43b5-bad0-c982fe101a67",
"author": "S. J .T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH2doIcjNLP8ti6i6a_4g_z5e1E_ufUK8OokPqyJV8ieNqDwkh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was extremely helpful and informative about the storage unit and very kind and open to conversation. I very much appreciated it and he even assisted me in a getting a new lock. Will definitely recommend Extra Storage to anyone out of state or in state.",
"date": "2025-05-21T16:11:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad provided such helpful service during your visit. Thank you for highlighting his kindness, informative approach about the storage unit, and assistance with getting you a new lock. We strive to ensure all our customers have a positive experience, and it's wonderful to know Chad exemplified this. We truly appreciate your recommendation of Extra Space Storage to others, both in and out of state. Your feedback is valuable to us, and we're grateful you took the time to share your experience.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d07c65bd-d174-4286-be8a-0978e3320ac3",
"author": "Molly Dragaud",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEFouKIWWymFPsWBF6aQDyRo6Gd58sxSeulN9Y7h50nJWyjRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been using ExtraSpace on Harriet Ave for almost a year now, and have been super happy with this facility. The manager, Chad, consistently goes above and beyond to answer questions and simply be helpful. From my first sign-up to moving units and each random question in between, he’s made every conversation seamless and simple.\n\nThe facility itself is clean and easy to access, with a huge parking lot that makes it easy to load and unload no matter what you’re driving. I’ve also never personally experienced any bugs, rodents, or water/leaks; something that’s hard to find in a typical large storage unit setting. All in all, a well managed place in a safe location that’s easy to access.",
"date": "2025-05-21T15:36:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Chad's exceptional service and our clean, accessible facility made your storage experience seamless. Thank you for highlighting our spacious parking and well-maintained units. We take pride in providing a safe, easy-to-access location for our customers, and it's wonderful to know that you've found our facility to be free from issues like bugs, rodents, or water leaks. We appreciate your positive feedback about the facility's cleanliness and the ease of loading and unloading. Your satisfaction with our service over the past year means a lot to us, and we're grateful for your detailed review.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "abc6a4df-a48b-448b-9583-db9330923d23",
"author": "Luke Lindstrom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRKLhWx--FkSEXufXk9ErKMwIaajpAyxXLar_V_NdKZhDclSmZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager Chad was awesome and made it extremely easy to fi d what I need and explain how the facility works.",
"date": "2025-05-19T17:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chad provided excellent service. Thank you for highlighting his helpfulness in explaining our facility and finding what you needed.",
"replyDate": "2025-06-23T17:19:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5658bceb-15c4-4474-b6f8-65f0b6fea00f",
"author": "coffeechels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoZA2hJrL9uiaCqzQJVrrGWPywK6mcpKPHs62xDavFEjzf32WX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super fast and everyone was very kind and accommodating! Thank you :)",
"date": "2025-05-15T20:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We deeply respect your kind words and are glad to hear about your positive experience at Extra Space Storage.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8adafd9-585f-4434-bd0d-4e92ab276598",
"author": "Sidney Lehman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW90hRWLnuuu4LGl_W7uIzFbDONLel5KMcjFOinRduw084ZPWLK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in to rent a storage unit and the process was super easy and fast! The manager, Chad, was very friendly and helpful! I would recommend this place to anyone looking to rent a unit.",
"date": "2025-05-15T17:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience renting a storage unit with us. Thank you for your kind words about Chad and our facility!",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92907775-7366-4edf-9cc7-f4e163110622",
"author": "Travis L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBf1WN7F0Zjtnau_x3z6MK0otxlRQnMcy4QwJU3BBff3FxUlAG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really nice storage facility. Clean, well lit, 3 heated bays to unload in. Chad was super nice and took me to my unit which was great because the inside is a maze.\n\nThat is my only issue with the place is there’s no signs in the inside that let you know where in the building you are. That would be my one suggestion put up some you are here map signs.",
"date": "2025-05-10T21:47:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We appreciate your suggestion for more signs within the facility and will work on improving the navigation experience for our customers.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6ff32279-fb5c-489a-a05d-ffd689c446fd",
"author": "Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_f_5rDCLxZ6ysbx9SvV5fsupPR4On6705CLmvP0o4VUgndQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was very helpful, knowledgeable, and friendly, he helped me get all set with my storage and it was simple and easy! Definitely recommend!",
"date": "2025-05-08T22:03:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are glad to hear that Chad was helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bac9f21c-2405-453c-a4ef-d0d2d7169f39",
"author": "Man Bear Pig",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVggYKLPT3Ux_XXLDsCHHZLaTzQFXNdlJuJTkh7eyyXkHDwUDuZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Getting storage was easy friendly staff and really good deals very secure building and great location, parking available and very well maintained and clean. Moving out was just as easy no hassle with anything five start service overall. Highly recommend.",
"date": "2025-05-07T21:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback with us.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "65dacc11-2ee7-43d1-a70d-ecbde7ba8af0",
"author": "Johanna Caskey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlzl_bFsBXF3RNUag6rfop8EBY7OkVzY7UARIeSQfioPNF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad at the Harriet Ave location was wonderful! Very friendly and personable. As a first-time storage user, I was grateful for the demonstrations of how to use the lift, garage door, and gate codes he provided to me at move-in. Online rental process was simple and the facility was neat and well-maintained. Thanks to Chad for a great first experience!",
"date": "2025-05-05T20:17:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Chad at our Harriet Ave location is greatly appreciated. We are delighted to hear that Chad was friendly, personable, and provided helpful demonstrations for using the lift, garage door, and gate codes. This is especially valuable for first-time storage users like yourself. We are also pleased that you found our online rental process simple and the facility neat and well-maintained. These aspects are important to us, and we're glad they met your expectations. Thank you for taking the time to share your great first experience with us. We value your feedback and look forward to continuing to serve your storage needs.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "85f3768d-981c-4b24-b89f-d29592b177c0",
"author": "Sam Rivall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBj5SU5UxNV8Hh7wrscwa5KUOr12MEQRm-NJ3RE2G_Wzj54_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chad helped me out and was very helpful and went above and beyond! Thanks!",
"date": "2025-04-30T20:29:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Chad's exceptional service is greatly appreciated. Thank you for sharing your experience with us!",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b822168-8547-4f5e-946a-46d3fc3b348a",
"author": "Molly Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIQUhr139OLIRlppeJ5wxmepZxoRajAUUiQjq1WX96g5JxfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful. Makes sure we have the best unit for our needs",
"date": "2025-04-28T12:43:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Molly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "19396c71-fb6e-4efb-9a1d-22d164279b88",
"author": "Rue Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWu_pj3I7ii-CKjdECl9QIIBM5ZBXuphlxI7Ou8hbhJotDQsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T14:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Rue! We are here for you if you need anything.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "beedd503-e0c5-4576-828e-f19d8be5c0fb",
"author": "Benjamin Wendt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLHRmof7ipKZRlmXXZjToqf4xtljqcmkia2t0zNEA-7dRcT_A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Store Manager is A1. Kindly stayed late to get us set up & showed us around the facility!",
"date": "2025-04-14T18:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Benjamin! We're glad to hear our store manager provided excellent service.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e34ac78-f46a-4c5b-ad91-453e17400f87",
"author": "Maria Megas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEPcXnWU1Ry7GiABI4qe_a9kPnAIq8PiZbdczcZAksxDez1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful friendly service",
"date": "2025-04-04T19:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you found our service helpful and friendly. Thank you for your feedback!",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "83325bef-81dc-47c0-b36e-a40c2ac7c4a5",
"author": "Blair Ryukyu Bost",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVoDDhug8qkZ8O_OvcToWYjE8OGGxXU5TpHNmf_byM3RkDwQk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone here has always been wonderful & patient with me. I appreciate you guys!",
"date": "2025-04-03T14:37:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "9a08b13d-5338-468b-a8d2-ea54f140d859",
"author": "Todd Melichar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB4FwrABXWzKnR5WJwqQl04xsWBfbFmG4Yzr0Zmudy7vXIAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented at the Harriet location for roughly 5 years. My experience has been top notch. Chad has always gone the extra mile for me. He’s extremely professional and I think that shows in the properties increased curb appeal and the overall cleanlines of the property. I know he has worked had at this property especially being at times low staffed and having to do much himself",
"date": "2025-04-02T18:38:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback and are glad to hear about your great experience at our Harriet location over the past five years. It's wonderful to know that Chad has consistently gone the extra mile for you and maintained a high level of professionalism. We appreciate your recognition of the improved curb appeal and overall cleanliness of the property, which reflects the hard work put in by our staff. Thank you for sharing your thoughts with us and for being a valued long-term customer.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a54f0903-56c1-4216-8cc6-bc1268b849d7",
"author": "Kimberly Mckenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhs6bkmNftNdi6h7Dl-kyQIj3or8_UQ-LPYgLBhEbYmSbM1ZM3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad, the Manager is awesome, helpful & knowledgeable! He was excellent with his services!",
"date": "2025-03-29T20:26:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Chad is greatly appreciated! Thank you for your wonderful feedback.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed6996aa-e942-4924-9ece-1ec92ec9f71d",
"author": "Julien Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrpBS9dCW4HDavDz24G-39fYrKwauZJuNcNtEfcOrtU0dEcQ7H=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was extremely helpful and even stayed late to set me up with what I needed. Highly recommend.",
"date": "2025-03-24T18:30:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback. We're glad to hear our manager was able to assist you.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f50f82c-7ea8-4027-9255-00867b544ee0",
"author": "Yaser Adan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1olNJ1eWvNa8ZKN07InSVy2mpcxi_-RvXl4onq1VWlz72jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location got me in with a sweet promotional, Charisse was pretty nice and easy to work with. My second time with this location highly recommend.",
"date": "2025-03-15T19:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Charisse at our Extra Space Storage location. Thank you for recommending us!",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c1c5c54-a53f-440a-ace7-d0ea1545c37a",
"author": "cappo loki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP9ZjQvzI1a-v103eIg1OUuABY0tP2pPvXhAYNneRx7sEttA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Chad was amazing communicating and helping me switch units and finding me a unit that worked better for me.",
"date": "2025-03-15T19:48:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bab29a6c-66ef-4de8-9983-9854b203a475",
"author": "Kevin Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXqwJUqDyfJoUUEX-76zs2eJ5oF5ch5HPk2Ni4-CFM19Sv1ew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chad is one of the best managers ive ran into buying storage units. Was willing to help me with anything I needed. The facility was very clean and well maintained. Hope to do business with you guys again.",
"date": "2025-03-15T15:12:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Chad provided excellent service and that you found our facility clean and well-maintained. Thank you for sharing your experience, Kevin Taylor.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "71bad1c3-f06b-43dd-ba53-544bdd619a20",
"author": "Marlee Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURfTdiMax2_9SdRwzGC5XO1cKtNs8zQMjp3Nvc7DsEGfsXlKZY=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time using a storage unit and my experience at Extra Space Storage on Harriet was great! The staff (Chad and Charise) were kind, friendly, and helpful! There were carts available. It was so easy from start to finish!",
"date": "2025-03-10T22:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear about your positive experience at Extra Space Storage on Harriet! Thank you for sharing your feedback.",
"replyDate": "2025-06-23T17:19:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab9b2891-eace-434f-be30-65af7eb15bb5",
"author": "Samuel Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaAtkKIDVeMQFJYIta-iqB6adPEfT-BQpFwbOS5UcHU6_QzXpF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Greta customer service and experience",
"date": "2025-03-08T20:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your great customer service experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03cb722d-7109-404e-a3f7-a664d591d40e",
"author": "Taylor Prokott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSwc7a-mE77jKnRa6UuWzRbiKHm2h1Ey0f2qMKrjqmD2QjeB0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was so helpful. Space looks great. Very informative.",
"date": "2025-02-22T17:38:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Chad was so helpful and that the space looks great. Thank you for sharing your positive experience with us.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "534abd2a-7321-4efd-a20b-5792424a6cdb",
"author": "Carleigh Hilgendorf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlZqYwVVarK6ivRILvmMGoXOB9_g15Har8NGpPlAishEIaNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was great and super helpful. I definitely would recommend this place for anyone looking for storage space.",
"date": "2025-02-14T00:42:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Carleigh! We're glad Chad was able to assist you.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3b795af-4f88-4847-924f-1523394763a7",
"author": "Adrienne Hollis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxap2CEMgOdEyjoa13KDrh8eNhmcJZmmhMQjJjpeHjAqft73IZ3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was great! I was helped by Chad and he was very helpful in switching my unit for a larger one. and very kind and over all a friendly guy!",
"date": "2025-02-06T19:59:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your great experience with Chad at Extra Space Storage! Thank you for sharing your positive feedback.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b785230-7bc8-4947-87bd-a464426305c3",
"author": "katelin handy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuhKH5BtZ62o7CmeMitROyRQh1fK4Gg3yR8V2oFZl4KQH7Pp7F=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I forgot his name but the gentleman that helped us was super awesome! He made are experience quick and easy.",
"date": "2025-02-02T19:22:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience with us! Thank you for sharing your feedback.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6997890-d2cf-4bc8-96a8-dbdaa7ea8ed5",
"author": "Shantal Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl5I2a2mjPXGfMYKLXg0gs0JL9a-5SxSTcFf9_3mVaLffPhFW2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was very helpful in clarifying questions and getting me setup with things. Highly recommended",
"date": "2025-02-01T19:06:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that Chad was very helpful in clarifying questions and getting you set up. Thank you for your positive feedback.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc184de7-c18b-4602-8c34-92927944b119",
"author": "G Mula",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLy_v6W1V50wFlfTdpzDrvnVb4vqNRsoXnUhWiXul9B4XRr2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the beginning of my stay until the end 2 individuals have always had me leave with a smile and peace of mind. I didn’t ask them to be nice to me or kind, they always greeted me with a warm welcoming smile and good convo. I can tell they are genuine and they I’ve caught them more than once working hard as I walked by them. You guys have valuable employees and I’m really relieved and happy for this company to have such great people working with them. The 2 mystery employees are Chad Quiboloy & the lovely Charise Norris. I look forward to working with them in the future if they plan to stay with the company.",
"date": "2025-01-28T22:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire the kind words you shared about our employees, Chad Quiboloy & Charise Norris. Thank you for recognizing their hard work and dedication.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91d2d32d-9e50-4778-bc9e-a409e6bcf3e8",
"author": "Abdirage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUab9iNaxznXmI5KVC04SrITmJW4qUjYhQY7LRfvAimFx7wnxU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-22T09:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Abdirage, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f12ad09-0563-497b-9a6b-0b74f5345f34",
"author": "The New Pro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7EODmHomf9BM5VS5jNgkn5nLHp6aUEkIoyVVVoGkXVqCZQAc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience at Extra Space Storage thanks to Chad! He goes above and beyond as a manager and truly cares about the customers. Chad is professional, friendly, and incredibly knowledgeable. He made the whole process easy and stress-free, from finding the right unit to answering all of my questions. It's rare to find someone who takes customer service to this level, and it's clear Chad is amazing at what he does. Highly recommend this location because of him!",
"date": "2025-01-16T19:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, The! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56ff3359-c8ee-4406-bd35-90e5c6c0e8d3",
"author": "Bill Shy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBqCeRqHV9S4K0cTdrg_DGgQ7AHeLanOeGKPFtVC-Aq3RwRef1sA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "good",
"date": "2025-01-16T16:13:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Bill Shy. We genuinely admire your kind words about Extra Space Storage.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93c2471d-4484-4d3c-9d89-40435be82fde",
"author": "Steven Beavers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWR4M6Y3lOjfzmoTVoFwE6rz_XxyMI0i7JdoXPmGYUL93S7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was very easy to do. My set up was quick and I was able to move immediately. My unit was clean and easily accessible. Moving out was a simple process as well. I would recommend them to my friends.",
"date": "2025-01-07T18:32:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear your move was easy and your unit was clean and accessible.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "f6103ec2-ad13-424d-800c-06f68d567d3b",
"author": "Raevon Gentry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPo9lfhZi-GGGSFufhCyBfCcEpEVul5dH12Zm3UpVZFLkQUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was a great help showing me the ropes.",
"date": "2024-12-31T22:19:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Chad was a great help showing you the ropes. Thank you for sharing your experience with us!",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60ffd1ff-fd38-41e8-8f7a-9cf6b98ef226",
"author": "Julie Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN2Re9vNuo_lAt2B3EWFFdTQ8NNF-jZe87qz9T6ZAqjzpFccLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a temporary space for my son’s belongings after he passed. Chad was knowledgeable, kind and dug deep to find me what I needed for storage.",
"date": "2024-12-21T19:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We deeply cherish your kind words about Chad's assistance in finding the right storage space for you.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77481dc7-d902-4608-b3fe-ecb409e3c604",
"author": "Erick LLanos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL7RaG7raYSoDLKPhkBSnHKJ5o5ZEO3FHIHEQp5CIAa81TNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-17T21:46:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Erick. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0591bc8c-7640-49d1-9c8a-7842a6839428",
"author": "Amethyst Ervin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUh330zrJBAHRClSPSlWbeGEsW3UO06pHniBt3egVI4mmocnvY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, clean place!",
"date": "2024-12-12T20:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great experience with our customer service and clean facility! Thank you for sharing your feedback.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ed155b6c-0b64-48fe-aac6-afa2daa47f1c",
"author": "Susanne Bushman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZYBZW-SXFR-kiTPAjcZYy0255LgAmw6zhhJh3EIFP5bmHeTuf7w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The management of this place is fantastic and so helpful—seriously Chad is the best. Lots of options and decent rates!",
"date": "2024-12-12T18:44:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your positive experience with our management team, especially Chad. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "261b104d-efe2-4daa-aa25-930024c01cea",
"author": "Alexander Oftelie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVi0R5vvSbuHg-AZLMB_ckmfxspZdjHpfRpFqNqBEQggwW-tGJk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad and his team at Extra Space are the best! I wish I had only used them sooner.\n\nGreat service and always helpful and keep a great facility. Would strongly recommend!",
"date": "2024-12-11T18:36:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Chad and the team at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1cf1c04f-56c0-4391-ae1f-4e3b7e172f83",
"author": "Prymus Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWPXmCr2XOTfNEMFFVgCSRizFwVF76-E-1OzucPdvzavbXEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Charise and Chad were exceptionally professional and courteous. Very simple process. I highly recommend their business. Great humans 👍🏾",
"date": "2024-12-10T20:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with Charise and Chad. Thank you for your kind words!",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51b9478c-7476-40bd-9394-82c8c0d6deff",
"author": "Leila Rage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLviCzgtaAsXQh1oEwQqOFeLG07Y6JtW0S64UgPT_oms8AmqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very amazing Person charise",
"date": "2024-12-09T18:12:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Leila Rage. Your review is appreciated.",
"replyDate": "2025-06-23T17:19:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87bc98c6-c72b-4b1e-96bd-e68288986ecb",
"author": "Jake Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICMjlULcPttSodToEJXCLOU3_sQFOPhadeEqZ6f8Sps9RyKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Space was clean and easy to navigate. Employees, especially Chad, were very friendly and helpful.",
"date": "2024-12-04T22:04:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Jake! Chad and the team are always here to help.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5540303e-0ef3-453c-8c46-ccbe2d0c2165",
"author": "Jeff Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmu_v01ZFGD4lehCUT-DPX-uUZ26jeQ2MfUWZK0QXBAUMizZ0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great rental space, clean, temp controlled.\nCarts, elevator, and indoor loading area to keep your belonging's out of the weather. Great customer service.",
"date": "2024-12-04T03:11:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a great experience with our rental space. Thank you for your feedback.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "60b774a0-cc37-457c-b9c3-58a18fc6e905",
"author": "Mitchell Molloy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8grMnqYBi9YmL67_GbAGFGe_Zf-glcGyKUdx1mWvVsJ9mFFh2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice space Chad is very friendly and helpful",
"date": "2024-11-30T20:18:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that you found the space nice and Chad friendly and helpful. Thank you for sharing your experience with us!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8a9b68c-1be6-4189-8459-1ad590ccc804",
"author": "Joseph Quiboloy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUkmQKo59Tblc_mRFnpzW7ic8JnRAUXuMlODd84ORQXGXjb9fA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent Service from Chad Quiboloy!\n\nI had a fantastic experience with Chad Quiboloy at Extra Space Storage. He was knowledgeable, friendly, and made the process smooth and stress-free. Chad went above and beyond to help me find the perfect storage solution. The facility is clean, secure, and well-maintained. Highly recommend asking for Chad—his customer service is top-notch!",
"date": "2024-11-30T17:42:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for recognizing Chad's exceptional service at Extra Space Storage.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2c525c7c-044d-4d7f-8646-481eaa887046",
"author": "Eller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvrxUrmJ0o7e0LR89jnPNGpFiJrhDR9fSLiN_zZEqVF8tStHXe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is great thank you for the help",
"date": "2024-11-30T16:56:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Chad was able to assist you. Thank you for the positive feedback!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "105500c1-c3db-4eaf-9d6f-5adf29adf106",
"author": "Sylvia Hartsfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVe0EUd7xm0pIGY9e6xAAoAdOd8hlDf-9xMNzyb8UyVrAzfHsFBWA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-27T04:50:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sylvia! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08b6289b-cb9f-4e31-b31c-1e32c8fd4090",
"author": "Marvin Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdSTBnuTVma_LlmG-dAXlvP5xtgC2Py3Q1ZzmLErXP2H9Iag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is absolutely Amazing. Made The Process Quick And Easy. Chad Is Very Knowledgeable And Efficient. Glad I Chose This Facility.",
"date": "2024-11-23T17:28:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Chad made the process quick and easy for you. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9f792e7-2a19-41de-a9af-04ff5d043a82",
"author": "Wyatt Spruck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQmxkrPYsDkEQOUb4RqIQp5ff_zU6zCBuW2rykKG0-Z3tp2G2c=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "\"Chad. He's the best. 5 stars for him. 4 stars for the business cause there's only one rolling cart. It's always found in a new place too. Also would be a pretty bougie feature but a little remote fob to open the exterior garage door and NFC/BT keys (digital or key card) at the unit door itself. Other than that, the place was pretty clean and well taken care of. Just please. 🙏 get 🙏 more 🙏 rolliecarts 👏. Chad should get sole ownership of the entire Extra Storage franchise BTW he's simply the best storage space manager officer to ever grace our beloved Twin Cities metro area. Chad 4 Lyfe. Extra Storage goat. The GOAT.\" - guy who now lives in a studio apartment with boxes of things he moves from location to location once a year.",
"date": "2024-11-23T00:57:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Chad is greatly appreciated. We're glad to hear he provided excellent service and that you found him to be an outstanding storage space manager. Thank you for your feedback about the rolling cart situation and the cleanliness of our facility. We value your input as it helps us improve our services. We're pleased that overall, you found our facility to be well-maintained. Thank you for choosing Extra Storage for your storage needs.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0e0c943d-a5e5-416b-89d7-7fd134febb4e",
"author": "Heather Graczyk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5ZEID8HgVQnhq7x80Wv1nKwRLje-GovH6vTjIZVrI5rfeHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-17T01:52:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Heather! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5313a53b-125b-4295-8c34-5ad9f6657ecd",
"author": "Safina A.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnDutnfdPYW059urw-Z2ktfKF6i3WueX_0mBVdK54wGk3zkqj4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad provided excellent service from start to finish. He was incredibly knowledgeable and made setting up my storage unit easy. Chad answered all my questions, explained the options clearly, and ensured I felt comfortable with everything. His friendly and professional attitude made a great impression, and I’m grateful for his help. If you need storage, Chad is the person to see – highly recommend!",
"date": "2024-11-14T23:14:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful review! We're thrilled to hear that Chad provided excellent service and made setting up your storage unit easy. It's great to know that he was able to answer all your questions, explain the options clearly, and ensure you felt comfortable throughout the process. We appreciate your recommendation and are grateful for your kind words about Chad's friendly and professional attitude. Thank you for choosing our storage facility!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "654c9b46-06d2-4e16-a75a-9b6798bbe4b1",
"author": "malia hamza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvVEEzaT7hsMySHQysakz-p5SEbElnCS8ci_4VkKvF6aCP1z0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was fantastic! He helped me open a storage unit and made the whole process simple and hassle-free. Chad took the time to explain everything clearly, answered all my questions, and even went the extra mile to make sure I had everything I needed. His professionalism and friendly approach made a big difference, and I felt completely taken care of. I highly recommend Chad for anyone needing storage assistance 5-star service all the way!",
"date": "2024-11-14T23:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Chad at Extra Space Storage. Thank you for sharing your feedback! We're delighted that Chad was able to make the process simple and hassle-free for you, taking the time to explain everything clearly and answer all your questions. It's wonderful to know that his professionalism and friendly approach made such a positive difference in your experience. We truly appreciate your recommendation and are glad we could provide you with 5-star service.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c0701efc-339e-4079-9777-e389a5b6b603",
"author": "Suraya Mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKurpW2HtTKar-YkZBlkohzokfygweXK8VWnlqQNc8uwooTlBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad at Extra Space Storage provided outstanding service during my recent visit! He was incredibly helpful, knowledgeable, and made the whole process easy and stress-free. Chad took the time to explain my storage options, answered all my questions, and went above and beyond to ensure I had everything I needed. His friendly attitude and professionalism truly made a difference. I highly recommend Chad and Extra Space Storage – a well-deserved 5-star experience!",
"date": "2024-11-14T22:45:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Suraya! We're thrilled to hear about your outstanding experience with Chad at Extra Space Storage. We appreciate your kind words about his helpfulness, knowledge, and friendly attitude. It's great to know that Chad made the process easy and stress-free for you, taking the time to explain your storage options and answer all your questions. We're glad he went above and beyond to ensure you had everything you needed. Thank you for your recommendation of Chad and Extra Space Storage. We truly value your 5-star rating and hope to continue providing excellent service for all your storage needs.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82cc965f-1168-4621-b862-1ac6907275ac",
"author": "lynn annis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX1ckzcfPSdGBf5cokIx4F5KfSmVXT2MPI1o_iqyF6K6xH06g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!",
"date": "2024-11-14T20:51:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have provided you with excellent service! Thank you for sharing.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e7848d2-6dc8-469c-9e1c-db007bcfac5c",
"author": "Shamika dupri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM_E-uBRINZzTRapeNuu0QHCqsyKOn3U594iNytTwMGrYtOXLv_Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager chad at the sherry location was very helpful and polite. I enjoy storing my furniture here because it’s in a great location and great customer service.",
"date": "2024-11-09T20:48:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with Chad at our Sherry location. Thank you immensely for sharing your feedback!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6e84e9e-1b0d-4d5a-b670-00b9d505ee2c",
"author": "Muna Khadar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXaNZfQqPniRojhQLbEk2rEZPnEGt5mrEIzMGssm2CznDLJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had the pleasure to work with Chad at the Harriet location with it being our first time he did an exceptional job carrying us through the process . He was patient, kind, respectful & all around a great employee.Storage space was very clean! Thank you for making our visit as swiftly as possible!",
"date": "2024-11-04T11:13:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We appreciate your kind words about our employee Chad and the cleanliness of our storage space.",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "76a5594a-7ef9-4b7b-9898-81765c5fb0c9",
"author": "Aron Gaston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnXGylfhdvoNAMaDnJIAdTq40WAHsJKv6eKgOJo6FpRibjUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff, he made it quick and easy for us and explained everything clearly got us in and out im definitely a happy customer....",
"date": "2024-10-17T21:39:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear our staff made your experience quick and easy. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "808ae512-0b93-410d-adb2-f42bbd947040",
"author": "J “JB” B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCC2mOGO8qRcuspJk07Ymm7YVx3RMcmEMNTQQidbH6hagYyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a convenient and positive experience. Moving in and out was simple, the facility was well maintained, and access to the facility after hours was simple. Chad, who assisted with my moveout, was friendly and helpful.",
"date": "2024-10-12T18:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, 비재범 (불멸자)!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7a60171b-2b9b-49f9-b858-54dd41af149c",
"author": "Lafayette Van",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUe9MAvOvTmorbNNGANZIEQ2A7ly00nbO_3dEg3W_flNNP6jLU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-11T18:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lafayette, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-06-23T17:19:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7591304-36cd-4ed7-9f3f-91d239b81edf",
"author": "Paige Reese",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsbSb6fkzHpF9FmH34o9g7_ES94m8aCK9JBd-b-ECFGQe2Ias=s64-c-rp-mo-br100",
"rating": 5,
"text": "The whole process was very easy. I’ve already been going through a lot of personal things lately. I know most of the time getting a storage unit there’s a lot of paperwork and signing stuff that comes along with these types of places!! but it actually was fairly easy. There was not a bunch of papers to sign, & the paper that I did have the sign were all electronic and I did everything online within 10 minutes at the most and then when I got to the actual site, the store associate was very welcoming Which is something I really needed at the given moment…. And then I really wanted a unit that was on the first floor so the associate went back into the system and changed my unit and waived the transfer fee and got me a really convenient spot right next to the garage door.,,.I dealt with storage companies before in my last two experiences Honestly made me not want to have to deal with the associatesthat storage places and that’s why I did everything online but when I got to the actual place and I ended up having to deal with a store associate with my experience was overall good !!! Sometimes just a simple how are u doing conversation. Could change somebody’s day!!!",
"date": "2024-09-19T21:58:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are glad to hear that your experience with us was positive and that we could make the process easy for you. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "82fbf860-bf6d-45b0-a087-91c1f7840cb4",
"author": "K. Signal Eingang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiHxzeKiJEK3Myye3ZLdNox1jSfVJQqtuA4bc7IpW4qPyXat8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Helpful, convenient, reasonably priced...Great customer service too",
"date": "2024-09-17T21:15:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you found our storage facility helpful, convenient, and reasonably priced. Thank you for your review.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "382376ee-8555-48e5-8afd-d773e99accf0",
"author": "Mike Michel (Mike Michel)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViTy_tMcHKZ32O0XFgAC1MYK12IKoE5UeJXWh4A18gi9G4LFuc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy load in, great customer service, clean and modern. Great text/ email communication!",
"date": "2024-09-14T13:09:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated! We're glad to hear about your easy load in, great customer service, and clean facility. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e8d08e4d-6579-4e62-b3b2-fba69fa28355",
"author": "Nathaniel Scherer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbcdt0MydKVaJZK7nFg9G81EM3JD6dcIPurTsJpTB3LSeNc7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was incredible! We are here for long term storage. It is great storage - we never think or worry about it. Facility is convenient and very well kept. When we came in recently, Chad was very friendly and helpful and actually helped us transfer to a storage unit more suited for our current needs. I was really impressed with the entire experience. This great service is so rare these days, and so it gets a rare review from me: just had to come here to give Extra Space and Chad 5 stars!",
"date": "2024-09-11T22:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Chad and our storage facility. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41502519-7a27-40b3-95ec-4733d78201bf",
"author": "Adrienne Kleinman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhz8KaVmS1hque0FUXj9PQqDZyU1BivqZwwDSfEaqY-COilNAo8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was super accommodating with us and has excellent customer service — the nicest guy ever! Definitely am happy with choosing Extra Space Storage for housing our memories :)",
"date": "2024-09-10T21:14:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Chad provided excellent customer service and was accommodating. Thank you for choosing Extra Space Storage for your storage needs!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be09fc61-251a-48b9-97dc-1a17cc0a2e1e",
"author": "Alexander Eastman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVizw_KwkHAxYcnRKr39ln6scsWJTbJRmwrJo8zh_exEg3756w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been storing at this location now for about two years and I cannot sing their praises enough. The staff on-site are incredibly helpful and have always taken a person approach to whatever needs I have, and in very timely manner. I wouldn't even consider storing anywhere else, wish I could rate them higher.",
"date": "2024-09-06T20:56:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Alexander Eastman. We are thrilled to hear about your positive experience at Extra Space Storage.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "68f06aa8-4775-4196-919d-f263200864a2",
"author": "Moira Wigderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfs-CPQz52FGH-Nxx-jlVrGL3tp1pk4qqiDm_XMflgat4YaArg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff were super helpful and kind throughout the whole process of moving in and moving out!\n\nGood for college students who need to keep stuff over the summer. Units are nice and the garages make for moving items in and out easy.",
"date": "2024-09-03T18:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are pleased to hear that our staff was helpful and kind during your moving process. Thank you for sharing your experience with us!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a186c870-2ed3-4903-8c76-f9b7d4fcd417",
"author": "botanica san judas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnjehQxLGzskPPA1NuixnvQALBvrf1T7kjxJNcdUUpa0ADSbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service, Chad always is ready for help us!!",
"date": "2024-08-31T17:50:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are glad Chad could assist you!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "add6aa47-142c-4f6d-9850-7fdc118d7cd1",
"author": "Emily Brinkman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhjvgrfWJCohTExRqaWGN5x1oAahzHaIf6fuPrOneO09LDEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is extremely helpful and so kind! They were timely and showed me all I need to get set up. I feel very comfortable with storing personal items there.",
"date": "2024-08-29T16:12:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Emily Brinkman! We're glad to hear that our staff was helpful and kind during your visit. We appreciate your feedback.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3c8ea48e-ec0e-4067-91a3-3dabeefa8159",
"author": "Amre Shefa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcAJUQL_7vZzlMzOk6WSaURUAflYu7H3oxyKTLDii7AYakCi5uRw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-08-28T16:20:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Amre. Thank you for the rating! We're happy you had a great experience at Extra Space Storage. ",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45029f7e-c7f0-4f9a-b0af-fa8ccc24a5c6",
"author": "Maria O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2esRvkCkuRZce3LxEVlBex1BZDOG13b2shlQCNEilem8bsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to move in my things easily a few months ago and just moved out all my stuff. Everything was where I left it, and I was able to check out quickly.",
"date": "2024-08-24T16:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Maria O. We are glad to hear that your move in and move out process went smoothly.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d12d31bc-3f62-48f4-accf-4921df789a18",
"author": "Cowboy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX77iNj3iEAMHywZ-rX6xXC-Fl79I4JftYV8YHpRW158w48iKwH-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-23T19:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cowboy! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35689ef7-775a-46e9-b1c9-a7eb0472ba64",
"author": "Brie Hemphill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVokjnpfHelps59CBEdIwIy4nBrj88urQSn8uO0ke6PxWPJQH0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Harriet Extra Space Storage is a very well managed establishment. Chad, particularly, was the perfect amount of help and very responsive to any inquiries that I had. Any other staff that I encountered was friendly as well.\n\nThe building doesn't get muggy during the warm months. There is ease of access by being able to park in the \"garage\" instead of un/loading during unfortunate weather. Most of the time, there were carts available to move bigger objects, which was awesome!\n\nOverall, this is a great place for your storing needs in uptown Minneapolis.",
"date": "2024-08-22T21:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Harriet Extra Space Storage, Brie. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e3fb72f3-2257-4e9d-b195-2035d0464dfe",
"author": "Eric Skenduli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx-7j9lI40jRtm7E2RuZLeX9MhYcVF51qfu8h4n_qYVqBC8WXGUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-22T19:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Eric! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "136c7e84-0de2-453e-9d78-88910d8f5234",
"author": "Robert Sindt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUbidkVr9ZyWcEwrnLMGlSSKmY49dye7hCsiJaNHJkDBQeOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is very friendly and are most happy to make your experience the best it can be.",
"date": "2024-08-21T22:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Robert Sindt! We're glad to hear that our staff made your experience the best it can be.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad772aa0-8f00-4909-9f0d-194daf4df418",
"author": "Jennie Eastman-Kiesow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIVpc3lHA6sHP7sJIkurWmXHtZvfMdf7dLyWxirKpqCe6FCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is our second time renting from ESS on Harriet Ave. The online promos are great. Storage unit and facility is clean. Love that we can drive right in and load/unload inside. Seems very secure. Love the Lift! And the carts are a huge help. Chad is very helpful... showed us around and made sure we had the right lock and understood how everything worked. We'll be back if needed.",
"date": "2024-08-19T01:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience at Extra Space Storage on Harriet Ave. Thank you for sharing your feedback!",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "802153fd-f8bb-450e-abc9-d8220e4a00ce",
"author": "harun abukar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCb3wBK4PlROjrN7Zjdsr0KbrBLC3dzA2xDIxinuyBzX8P3UcMyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy helping me find a unit thank you",
"date": "2024-08-16T21:26:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Harun Abukar! We're glad we could help you find a unit quickly and easily.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c750c713-87bd-4e40-a669-59f855955e59",
"author": "Liam Callahan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGDWJMtV3fvnHOctJp3-KeXlZErncw5j8XYgMtbzugQr6Ngg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Chad is great!",
"date": "2024-08-09T17:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liam, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We are here to make sure that your experience stays great! Email us at customerservice@extraspace.com if you need any future assistance with your rental.
",
"replyDate": "2024-06-23T17:19:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b41922f1-7fca-476b-a127-394caf2c7007",
"author": "Antoinette Norris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXlpLLx5nJ6Q5iyAT3xaqprxmq_g41iQr95w2nmhusZGJr4MHu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Charise Norris is so friendly and helpful the storage unit was clean she answered all my questions she was great good customer service I highly recommend.",
"date": "2024-07-29T15:41:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear that Charise provided great customer service and that the storage unit was clean. Thank you for sharing your experience.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "52d2fd10-10b1-44e3-9758-05b7ec6eee70",
"author": "Alan Van Hoever",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJYAAO4h6hp8_5ckGT2Afgy0I7TaUxObQ9Q5_K9WFZA0QOqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is the man. He is one of the most friendly helpful people i have come across in a long while.",
"date": "2024-07-25T20:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words about Chad. Thank you for sharing your experience with us.",
"replyDate": "2025-06-23T17:19:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c52f2bbd-3446-4767-a906-e4f259c4b77b",
"author": "Vanessa Tran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBd_sxbnqElMSmnaCGUtsXzv7Yw19Ub5ZTnjxTzHEswbIizQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-24T20:26:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Vanessa! If you need any assistance the future feel free to stop by or call us at (612) 223-7355.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7c27547-f4a8-412d-a0e4-ff141b01717e",
"author": "Beatrice McLeester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6oEtnd0zaf212rJlKd-B9aMdXoJ5rhvBfvT6lAQjlh9nYFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I haven’t stored anything at this facility yet, but Chad helped us get set up there tonight and he was so wonderful! He had such a great attitude and showed us different units until we were happy with the option. Five stars for Chad, he could seriously teach a master class on customer service.",
"date": "2024-07-23T23:05:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Chad! Thank you for sharing your feedback.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fffc7ac3-28d2-4210-8420-f26e6880b382",
"author": "K S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHoVjEzpcQEp_OmWuDhqX9vZcBWnvkbYUmy6yFxnZW99YoOVJ5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Charlie was very helpful in answering all my questions. Top-notch customer service",
"date": "2024-07-22T19:18:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are thrilled to hear that Charlie provided top-notch customer service. Thank you for sharing your experience.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d07272aa-b7cb-4533-b30a-041dae1589b8",
"author": "Gray Arel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjzl_RTlzGe9lAQBrGiG5lVW_rHZynSDJogAGOj6iUj38Xa0M_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Charlise and Chad are rad. So is having a storage space here!!",
"date": "2024-07-16T23:45:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us! We're glad to hear that Charlise and Chad provided you with excellent service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d96237a3-07be-4e84-ba7e-30448a13ac24",
"author": "Wes Halbmaier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2puP9Ur5sUIeEa4blEexM4lKxs6mDvAJgVnJCSIXEZSuZj_s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T23:43:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Wes! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (612) 223-7355 if you ever need anything. ",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52b59da8-f4f2-4e86-9b70-bb0703e6a755",
"author": "Lesia Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9wjnP87VR0sJiLl76agOjbM5gWHOQhuakwcpcsX7jxnF-Pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very friendly, very professional and great help and got my needs met",
"date": "2024-07-14T01:59:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that our team was friendly, professional, and able to meet your needs.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73f87d90-c0a7-43e0-8d19-4753b53ff1e8",
"author": "Jose guzman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7jYNlzikwW9DSYNnZqoSJABHch1UeEtkGJUzYtFGS6uWfQyiu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is awesome he is very helpful . Great customer service and best person you’ll meet",
"date": "2024-07-12T18:12:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Chad provided you with great customer service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f610682-02a4-44bd-9964-b27170d1f0bd",
"author": "Linh Tran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTY8zSGxSbZeUNEbrSr5qmy_d7jV0cOBQ9aTHBEF6RCajb2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a very pleasant experience. First time using any storage unit ever. The dude, Chad, shows me around in details 😂 The lady helped me sign up over phone was awesome. Got so many discount from the website, even a free lock.\nThe only down side is it is not 24/7. Make sure to get there within storage hours!",
"date": "2024-06-30T21:55:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Linh! We're glad to hear that Chad and our team provided you with a pleasant experience. We appreciate your business and hope to continue exceeding your expectations. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "099b212e-73d1-4929-9953-8c3d1b8205b8",
"author": "0Thomas Hallie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBXyVoKJJTbOsM5If64ooNKFR7eElnsl4dRJ-XoveBjwo1iSDvdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was a great deal of service. I really appreciated his customer service. Jobs need more employees like this. He guided us, was honesty and straight forward and assisted us on helping with our storage. Thanks Chad!!!!",
"date": "2024-06-29T17:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are thrilled to hear that Chad provided you with excellent customer service. We appreciate your kind words and look forward to assisting you with your storage needs in the future.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "dda9cb00-0ffe-49bd-a448-a31dc305134f",
"author": "Dana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJx1NA6j6zAD4MGvS6kR0xT5Qr9tDmBv2AGQtVAyOqzg4bZfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The online unit reservation experience was seamless, the facility is conveniently located, clean, and secure, and the staff is super friendly and helpful. Thank you!",
"date": "2024-06-28T19:35:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad to hear that you had a seamless experience with us.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4ab63046-a79f-462f-91c8-7e41eff7dc71",
"author": "Logyn Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx_0XmLe0pBU6uvNq5LxusPGgaplrdfmZkbOkylJq_WutbEjxy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Charise did amazing! This was my first time getting storage by myself and she helped so much! Thank you",
"date": "2024-06-25T16:38:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our top priority. We are thrilled to hear that Charise provided you with amazing service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e7de66a-3904-4b57-9b2c-daedd83ff692",
"author": "Shukria Mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTz1ZfDs76qGtYRQUk9-hdPqKgKgaEZuNGiFNkFyG_tpxfTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "CHAD IS THE BEST, VERY HELPFUL AND PROFESSIONAL. ALWAYS THERE TO ANSWER QUESTIONS AND HELP",
"date": "2024-06-23T23:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about Chad! We're glad to hear he was able to assist you with all your questions and provide professional service.",
"replyDate": "2025-06-23T17:20:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1dd178c4-b54f-4779-b363-5d39520032ec",
"author": "Angeyo ogwang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWicH1uUDcsOXT1T7iQUMxb1HDDCxxm_1OUbdsZkuaHyRgllCWu=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful time with extra space storage. Chad was wondering moving me out and he was so kind and understanding. Wonderful time",
"date": "2024-06-20T23:24:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angeyo, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "110a96a0-faa8-4558-9be5-4e8352446785",
"author": "Alec Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIIhM0w0Cs5yhW4z3dEmYKnFlzPPXBzyJhe2dKemyTw8WKUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Getting a unit was a very straightforward process. It looked clean, is climate controlled, and has interior access. Chad is one of the nicest dudes I’ve ever met. Not only did he help me out when getting a unit, answering every question and then some, but he actually helped me out with a theft from my vehicle that was parked out front almost one year ago – before I ever rented from Extra Space.\n\nWhile I haven’t gotten my belongings in there yet, it seems like a great place with great people. I will update if otherwise.\n\nHighly reccomend!",
"date": "2024-06-18T23:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with us, Alec! Thank you for taking the time to share your feedback. We look forward to providing you with excellent service in the future.",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5fce50a8-fef8-4e5a-9960-42f38ed34f0b",
"author": "Ninsi Escalante Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSJqzgJS6_pWZgBL4TZxsRSAQgSwhjIJdxNfyrpuLbCa4DQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad has outstanding costumer service! He gave me a tour of the units available and made very helpful suggestions! I was looking to switch to a bigger unit and Chad made the process very simple and easy!",
"date": "2024-06-15T20:41:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Chad provided you with outstanding customer service and made the process of switching to a bigger unit simple and easy. Thank you for sharing your experience with us.",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "371e8506-1c94-4554-b6ea-5e90055d5046",
"author": "Kodjo Dzumedo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5T5evjxUFP4bHubF1jbhkjL8GGwLvnHoHdjxSgs5n4TsTjkdK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is very good and patient working with you finding something you like. Great customer care.",
"date": "2024-06-12T04:34:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kodjo. We are glad Chad was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ec8d07c-8929-494d-b11e-e1d3bae1516b",
"author": "Qeys&jookar Family official",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhN8sAE86YfwJXm5ZtPuCUJf1tgIR8AkpqiYCrK0drhN_8b0M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-09T19:20:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Qeys&jookar! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fe3b20f-a57e-4934-9c99-8fbc41fc1c2e",
"author": "Stephanie Felt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX42FiW8QNMD0O9bCN3EBX71fYGRB6rk1e95MEkgLChfp9gyIxL=s64-c-rp-mo-br100",
"rating": 5,
"text": "12/10 experience! The staff is super kind and helpful at this location. The storage unit is exactly what we needed, too. Highly recommend if you’re in the South MPLS area! Thank you! :)",
"date": "2024-06-01T23:55:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you had a 12/10 experience at our South MPLS location! Thank you for recommending us and for choosing Extra Space Storage.",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ae07c71-d6fc-4c66-8ae3-bcb6dc98dbc2",
"author": "Ellen Rogers (Ellen Rogers Photography)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVw22ZFEqLCFHILGVcWT39Cc_cZLVPkFDwUOA97aP547i1QXN-9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Employees are kind and helpful! Space is very clean and well maintained, as well as secure.",
"date": "2024-06-01T15:36:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words! We are thrilled to hear that you found our employees helpful and our storage space clean and secure. We strive to provide the best experience for our customers.",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "24131d00-923d-4cef-856c-7cc131f5dc9d",
"author": "LaFemme Royale Ms Char",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeRUsMFO9_5heorbDY7Ucn-5UVBm9sr9cAA1gBEGLx8vsn6eI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was great! He deserves a huge raise… he answered all my questions i threw at him, he was very patient & also helped me locate the address to another facility close to my business to store supplies! It doesn't get any better than Chad! Extra space new slogan should be GLAD TO HAVE CHAD!!! I will definitely refer people to this company!!! Happy Memorial Day weekend Extra Space & Chad 😁🙌",
"date": "2024-05-26T05:43:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback! We're thrilled to hear that Chad provided excellent service and went above and beyond to assist you. We appreciate your referral and hope to continue exceeding your expectations in the future. ",
"replyDate": "2024-06-23T17:20:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa081eea-825e-4775-bdf4-2ec0494ae2f1",
"author": "K EK5",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmguh6tKBqaNTfNERHz2Xz-4PQuYT1XvubnJXJ01Xwc7HUTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with this company at this location. Chad answered all our questions, took time to walk through the process, showed us units available and went with us when we first used our code to gain entry and get to our unit. Super service and we would highly recommend.",
"date": "2024-05-11T11:20:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi K, thanks so much for your review! We are thrilled to hear your experience with Chad was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fba02082-0f19-441d-8716-ecef2954ab5e",
"author": "Nora Fister",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcn_TmT8sRWDapGQtJb_Vu7IhmyNTbaqXaamo6ZY9vZLAo3jw0=s64-c-rp-mo-br100",
"rating": 5,
"text": "So helpful and organized the guy Chad at the front seat was amazing! This is my first storage rental experience and it went so smoothly and I feel that my stuff is super safe :-)",
"date": "2024-05-10T21:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nora, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c2be8ecb-4ad2-4b1a-bedd-c3023081d6c6",
"author": "smileytomm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyEA0f9xslEfg--Y0uN4lxgpyYByUWBaRnGoN3qFg_DpLWStUh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-10T15:40:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Smileytomm! We are here for you if you need anything.",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b52038bc-5588-4fc8-8ee3-497178f239e0",
"author": "Natalie DeWitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_GhCKyJq5M_xvG4SWEp6ip2ZQwygKyAA8zqjVJrV7eKM12z8=s64-c-rp-mo-br100",
"rating": 4,
"text": "Service was decent! I wouldn't recommend getting a unit over the phone. It's just harder to get a unit you need without looking at it.",
"date": "2024-05-10T14:58:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natalie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d226e9f8-aaec-415a-8cef-8c65126935a4",
"author": "Scott Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXCl64l6KUETJqWAPwO1rhNzJvzDxJZAbe9u8w2-_rim0PLQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "The checkin at the desk was great. We had rented there before so I guess he figured we knew how to find our assigned space but we wandered the maze for close to half hour trying to find it. We weren't in a real hurry so it was sort of a fun adventure but not everyone would see it that way. Next time I'll make sure to let the person know I would appreciate a little more guidance.",
"date": "2024-05-10T14:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a3e2ae10-d79d-43b7-b192-2bc6f477f48b",
"author": "Olympicatru",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWspMnijBdISPPe0bOumqMd5xHPczG2uzLIKCGNDFzzf8N6kjxr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T20:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Olympicatru! If you need any assistance the future feel free to stop by or call us at (612) 223-7355.",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86ed26e0-e475-4cae-89f7-0b48890720f0",
"author": "Rios Family",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMGvMIJf-5Yh5HaPPyZy-Tn3qy2evpR9G80l4u8w2VGNcLHTCFbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T19:53:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Rios! Your feedback means a lot to our team.",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8310a3f6-e397-4d8a-81a7-6f79c8651057",
"author": "Bri 00",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzoJOrU8GSBkcqN2gzOlAWGD86Db-Gl8yldTUQf_qsLjwKy41YVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, fast and efficient service. Showed us to our unit and was patient with our card troubles. I would definitely recommend!",
"date": "2024-05-09T19:43:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bri. We're glad our manager was able to help! We truly appreciate your recommendation. Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eacc0d97-28a8-4a50-b976-90799d47fedb",
"author": "Alyssa Lowery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4LHYXzuiZO0YutQipDDhjVKIDkVww8DSr41sRPjohw3naJFVh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2024-05-02T21:00:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alyssa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b33083f3-d4b8-451e-b559-f33f472b2d84",
"author": "VerifiedRiah VU",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpix5QIeWaZ7fn-tleJOZH_5dq6SRbJU8VPVsI-4_M6WbYO38x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service very enthusiastic with the help and excellent with helping me understand how everything works",
"date": "2024-05-01T22:05:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Verifiedriah! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6ffd164-6b45-4420-942f-da8c0d9eea47",
"author": "Ediesha Gurley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCPZMiii4vaJsKHFhl6bbsTcqd5r9F1kqXZu_vYdkDLRcGbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Perfect location very convenient!",
"date": "2024-05-01T22:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We are honored to hear that our location is very convenient for you. If you have any questions or need assistance, feel free to contact us at (612) 223-7355.",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07ed001e-46b7-4eb1-94b1-6764419dc554",
"author": "Kendall Laurent",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfZ1HdumsBokghR-jefzfbv7eIoJrjgWt75vdD066Ewaw34ToF=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve used this storage place twice and had a great experience both times! It’s easy, clean and reasonable. Helpful and friendly folks in the office too.",
"date": "2024-03-25T23:11:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kendall, thanks so much for your review! We are thrilled to hear your experience was great. We're so happy to hear that your experience with the cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9e277e43-68ed-49f4-bbdd-879e96fac0a6",
"author": "Daniel kramer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW16CUrZA5hfVr4G2oUdRdNTASzfuDLl1OMb_R5t03FkjyM4lK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service always took care of concerns or issues promptly.",
"date": "2024-03-19T15:40:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cf8fa3f-a3ef-4ed1-ac37-67e627decace",
"author": "Courtney Henderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4JeAJvWZnxE6y3rPTYrfgDNjj7Z8QSmdGC4LV54HRWMlIGoZhgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved how close it was to my home, the kind and helpful staff and the clean, safe storage",
"date": "2024-03-18T21:50:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Courtney, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2023-06-23T17:20:04.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1d352bff-1778-4e33-8d9d-5ef7d5068417",
"author": "Fresh N' Blessed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEXPloVBim37dGyHOOMJPuAcNRQQqT1P4C-KgNMnkQ_Uf52A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional…!",
"date": "2024-03-14T18:32:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Fresh, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0dcff737-dea0-4501-841a-16c8adb9c736",
"author": "Warehouse33",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJVec4WDxcuNnjsnu921gal0mjiAgB51q2Bidaw_Z8-0J1eQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent staff very helpful!",
"date": "2024-02-16T16:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Warehouse33! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3beefcf6-9e9b-4848-89a6-9acd2800706b",
"author": "Paul Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAlHLzsP_eBy0tnFM2t8ZUdKi0JcEuKXymr7vSqfh_6vzeEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed to move to a new unit and work with Jordan and Chad. They both were easy to work with and were creative with options until we found on that suited my needs. Chad and Jordan were extremely patient and kind, never showing frustration or impatience. I'll recommend ExtraSpace and Anthony to my family an friends.",
"date": "2024-02-15T16:55:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Paul. We're glad Anthony was extremely patient, kind, and never showed frustration. We appreciate you recommending us to your friends and family.",
"replyDate": "2020-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6026e2cd-88af-4dbd-97b4-1ed3d1e5404d",
"author": "Joseph Tin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV92Vghy2LwhpSyp0BIsaVXMshc4E3RpwDtKJUFcC4Q7fk_lApM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was helpful and the experience was very pleasant, easy, fast and efficient! Would recommend!",
"date": "2024-02-14T04:59:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joseph! We're happy Chad was able to provide a smooth rental experience. We are available at 888-storage whenever you need us!",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d8e00a3-8f02-4045-b83a-c4469523b684",
"author": "Shayla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLpEB3lEQDLb2oPYDeoHjR-MxWhCG-n5m5mtDxF2KQNKtMkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-27T18:55:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shayla. We're so thrilled we have customers like you. ",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d76ae0b0-dc0e-4a4d-99c1-55f6647b8486",
"author": "Grace Cebrero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4Z7zrKyAFsSfRYEDa7Q2yRb2mrzxKJ3bhaz1tdXDa23Fi8MTy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent location, friendly folks, and service exceeded expectations! Thank you!",
"date": "2024-01-13T00:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Grace! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "076b9724-3ec9-4d10-b2d9-ac1f9bfd02e7",
"author": "Daniel Reisman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKB_ENL07dx4OD9xfG5UqRN6EO8QGxvp_63L79Q5ACKGjwpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad has been courteous and efficient.",
"date": "2024-01-12T21:31:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Daniel! We pride ourselves on having a friendly, efficient staff and are so happy Chad was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f429260a-e596-4738-94a4-2800ccb60168",
"author": "Heather Larsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqoFbNQsw0CJfI-nZnqPfxeZ53KuEcmlVFNPQRWbw_cOWHvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "An overall great experience storing here! Chad and his team are super helpful, patient and communicative. Facilities are always clean and secure. Large parking lot, loading bays and free to use flat beds made it incredibly easy to move in and out. If you’re looking to store I highly recommend this location!",
"date": "2023-12-30T13:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, thanks so much for your review! We are thrilled to hear your experience with Chad was positive. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6f39287d-6a36-4c44-8fef-51133bf505cb",
"author": "Ashlee B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWGPAtVwHMnaiCtfY5fHdJue_PGBdEpOJGmBhQaa90BJbGUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Excellent customer service!",
"date": "2023-12-27T19:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ashlee! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d225f0b6-abe3-4d9f-9633-a28e4f5a06f1",
"author": "Kristi Rendahl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5vHwElgf9f00ZSyNggbTaAeEjbKiooE4tVMAaXWTXFv2ygCKKpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy-peasy storage.",
"date": "2023-12-22T19:33:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristi, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5266b89-83be-4d22-a856-99c6e42c327b",
"author": "Mr. D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy4pKGpCdl7YEGyl-4Ucm6AY7QgKmMUXc1QfQYh_fC-OCg0o9_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chad was amazing. He was extremely knowledgeable and accommodating. This was our first time needing to get a storage unit and he made it such an easy and enjoyable experience. If I could give Chad 10 stars I definitely would. Thank you so much Chad!!!",
"date": "2023-12-21T16:35:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Son, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Chad was able to provide a positive experience! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b8a7d43-f80e-420a-a277-e8836e99a80d",
"author": "Inti Hirt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIlveW8sHfjuYStfHytOqLsGbwvWcXEb0brMufhVS0ucA19A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing staff, location and pricing",
"date": "2023-12-09T16:24:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Inti. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5d228250-c326-48ed-9ad8-b9142a48393c",
"author": "Jordan Blakeslee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKURLJQooVma-RcUSN2mMmxRGpOL6uGP4D6Y7oZEMhA7hDP5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to deal with. Clean and secure facility.",
"date": "2023-12-06T21:13:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2bd54cdb-eca9-4fed-bf0d-2072883e150c",
"author": "Ashley Lane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ54HyYHYNW2Wic1U71fNvTzJsIOXnTw__JTdRhGuN6BDCFDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an amazing experience they were nice and affordable",
"date": "2023-12-03T22:46:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ashley. We're thrilled you had a positive experience at Extra Space Storage and that you're satisfied with your rental rate. We are available at 888-storage whenever you need us!",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9babea64-1bf0-404a-9025-672b31b157e5",
"author": "Ciera Hardyman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKHulHsmvlkzj3C7ddVHzzMJtga6RtXG0PAz7f1XTtmsbGKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was super helpful and showed me my unit right away. The units are very nice and the building is well secured. Would definitely recommend!",
"date": "2023-11-25T22:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ciera, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "266eea36-83e3-466b-9192-84a111a27656",
"author": "The Industry Services",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-tudDB1_c8vpJ-kv3tMz_IHtcb3ElVE-tKEaEMWDEAB9feg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-25T18:12:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, The! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f169791-d7d4-43d9-8b79-50f0055c8c77",
"author": "James Koppel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv00aTsRghWsGjEOX2_qwbWBie7DBImUS_EkqOgvTcpKRNLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-22T18:58:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, James! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (612) 223-7355 if you ever need anything. ",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1793cb9-ba70-4cb9-b040-6bbeaf0a1083",
"author": "Jenn Sconberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBKSWfYyWkV0ptLd3KiXdI7c2JMFGqWcWBWOgZVbGCdECOIPFrdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad was very helpful! Showed us to our unit and explained everything well!",
"date": "2023-11-21T21:40:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jenn. We're glad Chad was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1caed688-8542-4d6c-b2c6-941c50952f47",
"author": "ahmed olusanya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIgBpfNDItP6NG5klr3ivFlFJWTsJM1i2yYbfSl_LHOO2cQEXjPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is an amazing employee, very efficient, great listener and shows excellent customer care.",
"date": "2023-11-15T22:46:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ahmed, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d61bc654-4ca5-4ad0-a1ea-f8452304d606",
"author": "Mary Ellen Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIluF9TwME92qmX73kE8aOft7pFLoCUG8nqwpj_E4JF4PJ_LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-11T22:36:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Mary! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7dc2b9c-729f-42f2-abaa-2a269ccc38ea",
"author": "malcolm wells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIalXWe6Lg7P3si5vnLkV7mjE3v80ZU9wYm4u5yWUPBme8B9dQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ched was a big help! great customer service!",
"date": "2023-11-10T22:09:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Malcolm. We're glad Ched was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1f36e69-211f-479d-9730-4de8efd47842",
"author": "Kevin Trinh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEEPSmuJZpvsitZEfOF7eGR6VsrQ4VTtfSNI1Hs1cqHF6xrvM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad at Extra Space Storage delivers excellent customer service and goes above and beyond to help you out! He is an easy person to talk to and will help you the best way that he could to make sure that you are happy and satisfied with what you're purchasing. There were dates and deadlines I was uncertain about but Chad was very patient and flexible with my demands.\n\nI was ready to make a payment because my reservation wait on a unit was up and I didn't want to lose it but he insisted that I come in and see the unit first just in case and pushed out my reservation date a few days more. He showed me the space and when I saw it in person, the space actually didn't fit my needs because the entry was too narrow but he immediately showed me other ones that may be a better fit and we found a couple units that actually worked better! This just shows you that Chad is all about taking care of his customers first and not just trying to \"sell\" you on a storage unit and I appreciated that a lot.\n\nThanks Chad for being awesome!",
"date": "2023-10-31T22:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5a2ead5e-bd08-4e73-af34-7f1609fed057",
"author": "Black Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoQ5rvSFVRTTv-XeH153UhvqL9HL9-LoluDUgf7Mumdrs1uAnP=s64-c-rp-mo-br100",
"rating": 5,
"text": "great guys thanks",
"date": "2023-10-29T17:14:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Black. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad515f81-a940-4ec8-9108-5dd5f523f49d",
"author": "Cali Jirsa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ2YqMBrq-zRrn5a43CnFvamoWj6InGeX7A1JkmQHgyGgDSdSLqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Convenient location and great hours.",
"date": "2023-10-23T19:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cali, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4f927c8c-33b8-446b-966d-425f4c6a917e",
"author": "Amelia Koonjbeharry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcHAXZkANyeP3P2lkMwx6EucSkZgnFF5vyreOwADz6ZB_e_8kuNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "From calling on the phone speaking to a rep (can’t remember her name) and coming in to meeting Chad it was an AMAZING first experience! They made everything so smooth and effortless for me and were more than generous with their time. Chad took the extra time to help me learn to use the lock. Highly highly recommend this location!!!",
"date": "2023-10-17T18:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amelia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-23T17:20:27.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a4cbc2c1-1cb3-4ff3-a82b-307d46ef039d",
"author": "Valerie Braaten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcR7QD5m1vmc2umkBmE-_-o7WubqH4knrr6R74XHJG4B9REg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-14T09:04:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Valerie! Call us at (612) 223-7355 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26c32b5f-cb00-428d-ae28-c0c744405f95",
"author": "Dan Butorac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrpXk2dQkKTmTCff68g2lLLZDvFiZBOI3F1bxOOunl3rGrPI-f=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend",
"date": "2023-10-13T16:40:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cadd3a6b-fd38-4bff-9388-13225189567d",
"author": "Dominique Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJepoEu2LsWbOXLy1O97nOOI3oFy1czvfz9n0ogYEJ1PTv7YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was out of the state and could not be there in person. After I booked the storage unit online, Chad called right away and provided such a personal touch. He assured me that everything would go seamlessly and it did. Thank you so much Chad!",
"date": "2023-10-09T19:58:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Dominique! We're so happy to hear Chad was able to make your rental process seamless! Give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fd7161e-9c7e-4a9c-8e40-a17521c5181a",
"author": "Adam Loveland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrvHSP0jt150ZuiFJFMan4gIZoIV8p7q9mhpoWjyBBTWzWOw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was really impressed with the customer service and cleanliness of the facility.",
"date": "2023-10-04T23:22:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Adam! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b113cfa8-d94e-4777-8320-57d672ebabfd",
"author": "Harry Levin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt9NEZ43cWB96ybwvwo5tiaVTPcFRkg8y5bDUsZZ1RHrhFWhjk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Should be called “Easy Space Storage”! Clean facilities and good service. No issues with this location and the workers were kind and warm whenever I needed help. Big parking lot, too, so I never had problems bringing a UHaul truck or my car here to load and unload. Great option if you need extra storage :)",
"date": "2023-09-28T21:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive review, Harry! We're glad to hear that you had a great experience with Extra Space Storage. We take pride in providing clean facilities and excellent customer service. Our team is always here to assist you whenever you need help. We appreciate your feedback and hope to continue serving you in the future.",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "699a32e2-e404-4afd-870b-6f82c7d6afca",
"author": "Carter Sample",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwrI68HBIl-gND8OjwkhyvATTap1bmYQ4SQvdu5qe7xsZ3FgDx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service I’ve experienced. Staff is very communicative, easy to work with, and friendly.",
"date": "2023-09-24T01:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carter! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28fe40de-836f-48d0-a606-9c1bc9bb7dc1",
"author": "Tom Syzdek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPPla6od0TYWgRljJqDgd1hkgs3rmJRsUOoVXmrl2QIH9XkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy check in and no misleading ads.",
"date": "2023-09-19T19:42:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tom, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ce61c6e-8755-441b-af67-55b8cc23e031",
"author": "JT Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeSwgWav-OqiHpzv4p6BtcWTLdQ5W5QrwxW4zz_Fh_jbTvOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad at Extra Space Storage is a standout salesperson. His knowledge and attention to detail are impressive. He went the extra mile to ensure I got the perfect storage solution, and his friendly, professional demeanor made the experience enjoyable. I confidently recommend Chad for all your storage needs – he's a valuable asset to the team.",
"date": "2023-09-16T18:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jt, we are so happy to hear that Chad could accommodate you and provide a smooth rental experience. We appreciate you letting us know how friendly and professional he was. Thank you so much for choosing Extra Space Storage! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something.",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1159f74c-d232-4207-9206-9a0b6db083e6",
"author": "Miss Heather",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlLkxMgLVCk40b9rvwEJUd6I_-Bz8njftzXiNZZfGQL9x86g=s64-c-rp-mo-br100",
"rating": 5,
"text": "⭐⭐⭐⭐⭐\n\nI can't speak highly enough about my experience at Extra Space Storage on Harriet in Minneapolis. Chad and Riley, the incredible team running this facility, are absolute gems!\n\nWhen I first arrived, Chad greeted me with a warm smile and showed me around as if we were old friends. He made sure to take the time to demonstrate how the lift worked, the entry process, and of course, my unit, making the process incredibly smooth.\n\nLater, I had a brief issue with the lift not working for a few days. I spoke to Riley about it, and without hesitation, he sprang into action. Literally, as soon as he hung up the phone, he addressed the problem and followed up with a text message to ensure everything was resolved.\n\nNot even a month into my lease I decided that a larger unit would be a better fit and the process paperwork wise to transfer over my lease and settle the monthly rent and everything that comes with it was about as seamless as calling and asking what their hours were.\n\nThese guys exemplify what outstanding customer service truly is. This is a busy location set in the heart of Minneapolis and these guys make it look so seamless when surely they're working hard everyday to run this facility yet they treat every customer with unwavering accommodation, respect, and understanding. Their kindness and dedication shine through in every interaction.\n\nThis team are the type of employees any organization would be lucky to have. They are hardworking, attentive, and go above and beyond to ensure your storage experience is exceptional. Extra Space Storage on Harriet is not just a storage facility; it's a place where you're treated like family. Five stars simply doesn't do justice to the level of service they provide! 🌟🌟🌟🌟🌟",
"date": "2023-09-13T21:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Miss, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad and Riley! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bf8e8c86-44e9-40cc-94a6-de82fac9dc94",
"author": "Gary Rowley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZZsV4i8eIJH75iTtC3Mw2bTGJTqLqJ_vbsPMOnkC5zI1dpQht=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful office staff!",
"date": "2023-09-13T19:26:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Gary! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a07446be-3796-42eb-a207-21b8490df227",
"author": "Jade Camacho",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsExAxsl22xPp291lBRByXp5B7gjcPpAjnXtLtgkvRqQuPoiE=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was a little hesitant going through with renting a storage but after this professional & smooth experience with Chad. He took care of my worries - from finding the best suitable spot to store my items, explaining the layout of the storage facility, pointing me in the direction of available platform trucks, to breaking my lock to access my unit since I spaced on which key I needed.. I’m keen on customer service, throughout the years it seems to gone downhill, and Chad was a perfect example of who you want to represent your company. I recommend using Extra Space, this location in particular!! Stellar experience.",
"date": "2023-09-12T22:02:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jade. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0a454ca3-d02c-43fd-853d-32d4778f2fce",
"author": "cong xu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWj82JJDNn3YAkcZddAZ8qt6tBJqpQe1asjzEQW3nA3ycj0-QM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-08T16:55:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Cong! Please stop by our office or call us at (612) 223-7355 if you have any questions. ",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3de5807b-bf7d-4ecc-ab14-89e87d240c86",
"author": "Kari B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYt-YveDIuMs8bsrYT0H6UubYerE55wPh--5FUnl7N44b2Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a pleasant user friendly experience! Extremely helpful and accommodating. The guys working at the uptown location really found a way to be efficient and legitimate help in my very frustrating move this last week. Thank you guys!",
"date": "2023-09-04T00:54:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kari, thanks so much for your review! We are thrilled to hear your experience was pleasant and user-friendly. We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbd82354-cf7c-4856-8ce9-19c96b29a71c",
"author": "Kennedy Kasperek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1Ox7JgLzIMUREfyi8gfnDzcVLl8O4XTCY0M4z8C_PLNL9jg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very convenient, very helpful staff, manager was very accommodating to specific needs. Clean and easy storage, would recommend!!",
"date": "2023-09-01T21:08:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kennedy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cd4539f4-449a-4867-a8b8-6da7d0b3577e",
"author": "Tiffany S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlqek-XLJaH15XpdHVWTe1Ey2XKtqSKq7T5dGOkmSIwgcCfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience today getting a small storage space to keep things in while I move apartments this month. Chad was very helpful and friendly!",
"date": "2023-08-24T22:37:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tiffany. Thank you for the review. We're so glad Chad could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f687b855-7593-42f8-a47a-9b53560a3ba1",
"author": "Joann Blaylock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV32s0yMRdYZfTfMirI19tm9wny0FUnC70Nz02ClZo2q7edMsaGGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very friendly and were supportive during our move in and out. Will definitely use them again.",
"date": "2023-08-19T18:04:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joann, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that our staff was friendly and supportive during your move-in and out. We are always here to assist our customers every step of the way. We greatly value your business and appreciate your trust in our storage services. Should you ever need our assistance again, please don't hesitate to reach out to us at (612) 223-7355. Thanks again for choosing Extra Space Storage!
",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5f582a65-098f-4996-9927-021f9252ecce",
"author": "todd wodek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWuiLu8vTZJfGzu5imqHntfUlMNdwQCY-PMeQpw0lIxI9ZFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have used Extra space the past 2 summers for storage and both times have been a smooth and painless experience and would recommend them for any storage needs. Chad was especially helpful during the cancelation process.",
"date": "2023-08-18T17:41:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Todd! We're so happy to hear Chad was able to make your cancelation process smooth and painless! Give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2024-06-23T17:20:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dae88ebd-2fc4-4756-a258-acea05d1710c",
"author": "Russell Brigham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHHI-zacxJ_3i15GzKRdfuQzw8WiQVodQLc-8TPrur1j68E1s=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage unit was climate controlled and it felt secure. I’d store with them again.",
"date": "2023-08-16T22:17:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us at Extra Space Storage, Russell! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space Storage customer. Call us at 888-storage whenever you need us.",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "1617ac51-05a7-479e-b23c-16de0a54d2a4",
"author": "Jackie Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuN8uxbcVnBKEMv8H37qYPkh-EiCjCibg3V3iIL602anFLGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I appreciated that Chad greeted me right away even though he was with another customer on the phone. He walked me through the building answering all of my questions! I feel very comfortable renting at this location.",
"date": "2023-08-15T00:36:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jackie. It's great that Chad was welcoming and able to walk you through our building while answering all of your storage-related questions. Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "b83527f4-be3a-4bef-9d3d-35032ec9deda",
"author": "William Caldwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdPPILhHiMUfj9_Z3k4yVl5Oba201dOq8b4COB36pJney-Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great great service",
"date": "2023-08-10T21:57:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, William! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4a6f05e-54ce-44b0-a448-1d11d877d3f8",
"author": "Kobina Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKNJWjUcdF4R4jFolXuC8fu2KY0R5NbLJBv50JfMCel4Brfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad Q was extremely helpful today and got me checked out of my unit. Would definitely rent here again!",
"date": "2023-08-10T21:41:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kobina. We are glad our manager Chad Q was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b083c47-6223-4e2d-a619-b50824d0de6f",
"author": "OAOJOOO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZSJjux3FxOYWamsQAtFfnCppr3-paaDriaBVvgYRb84iOcyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-27T19:19:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Oaojooo! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78019e56-2c03-41fa-adeb-eca1120a499a",
"author": "kestrel hendrickson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVowIXRjx4rsiSCswbHcc5m65y3wqK9zNR3U0kQoj3iTcPYIE7n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Solid customer service! Guy gave me a free lock for signing up and helped me find the best deal",
"date": "2023-07-27T17:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kestrel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "0122a81e-488b-4ea6-be49-5965f0eca72e",
"author": "Jack Wirtz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAuJk2zF0CNEh4QgrXsPZcGM_MFeC0vb8mFn6QzqaqM7q9gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kind, helpful staff",
"date": "2023-07-26T00:42:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Jack. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79e71f83-bcf0-419d-837d-dcba2ee4da72",
"author": "Cross Korder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjAlm70Z5m93t_Mmd_4Ix-XgBB54yWU3Wcmvx6jGIullP4Zrdz=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just rented a unit today. I walked into the office and Chad made everything easy. He gave me the first month free deal even though I had no idea it existed before he told me. Good guy, and it was an easy process. Thanks!!",
"date": "2023-07-24T23:14:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cross! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (612) 223-7355 if anything comes up!",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9a7856dc-4f7d-4b4b-870c-088f70345923",
"author": "Andrew Palik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWcNGNkoESnQnRzH7pZmkJvRG-a7QcO2NuuLOGNwRJUDpH4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a wonderful establishment",
"date": "2023-07-24T13:29:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b85c56fa-3aea-43d3-bb32-dfaf5910ffe5",
"author": "JB K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUtB7YBcpf-BJkkAYr1p3DqR_aTKFqiqQXSBficLBOsWJKew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility. Chad is very helpful and personable.",
"date": "2023-07-23T19:21:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jb, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. You can reach us at 888-storage if you need anything.",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e77e1ef4-a824-49be-9880-38238cde5380",
"author": "Orlando Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1OfVHUSG5M5fpQy3_s9h48_l31XClwFfF-Oh_kKbKD6o3C76CNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-21T22:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Orlando. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "296133e2-12eb-4602-8586-42b97a82e412",
"author": "Brooke Stuermer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4yuM3gWO_SZ-gyUuVt1ILR9vUgOYJ963D0UhB2b4lFJ8LID0ytg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is great! Super attentive and friendly. Even offered us a prorate for our unit since we didn’t need it for a full month. Would recommend!",
"date": "2023-07-20T22:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Brooke! We're so happy to hear we have your recommendation! You can reach us at 888-storage if you need anything. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f60e7aa-5354-4bcf-9009-caf16ba72781",
"author": "Joaquin Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXgMPzpulLJ2BFlkenMI3Z7yrqKCodSz7v5xxYMDpMwvrEsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-20T21:54:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joaquin! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52a8032f-1a2f-4cca-aedd-f2d12997c65b",
"author": "Scott Brun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwNi2-7FwqkyaclOxSK0j9QtBtDion0s_oFa0k0Hs36mHiVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Would highly recommend",
"date": "2023-07-20T00:46:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, thanks so much for recommending us. We are thrilled to hear your experience was great. Feel free to stop by the office if you need anything! ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c5f4f5a-a187-46ff-a805-0197168ed6cb",
"author": "D LO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2sZEOpdifl0AcbdNGI4k7kxH9pb_PqSMyDTXzy_YFlasQWAD3LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience, great staff! Chad is awesome!",
"date": "2023-07-16T13:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, D. Thank you for the review. We're so glad Chad could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "093c91e1-ed20-446d-b34a-8037713f8364",
"author": "Dan Johansson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX098iGHGJvE22r5AgM5INxWaVWNNrW32ROZCx6fb33UltYfZyr=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-07-15T01:31:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dan, thanks for leaving a rating! We're grateful to have you as a customer. ",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bea5d1a-d012-4427-a04d-5b479ab5fb08",
"author": "Awesome lady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp7zeqOGYu38B7z6fTVzkHFEaaQTTMr7wMgRN_YWCuHDXSag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is a gem and helped me quickly and efficiently! All around happy.",
"date": "2023-07-12T21:10:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Awesome, Thank you for taking the time to leave your feedback! We pride ourselves on having an efficient, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Chad. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64ba67ec-5970-40af-ba0b-1096fb899af8",
"author": "umm whaa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtgBXYjGxIpU3fF7Cw5_WYUZA5w6-wWWO10DSw94L_xc5sHpNF=s64-c-rp-mo-br100",
"rating": 5,
"text": "chad is great!",
"date": "2023-07-12T20:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Umm. We're glad Chad has been great to work with! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba1cc031-744b-4d55-92f4-1b2546fddf08",
"author": "Eric Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKp6mfL6fnluSUmIl_kw31tCF22stN4v8oFzusLEez3Y_sq2w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chad is awesome and got me all checked in over the phone and the contract via email! Quick and easy!!!",
"date": "2023-07-06T16:29:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Eric! We work hard to meet the expectations of our customers, and we're happy to hear Chad hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2024-06-23T17:20:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64e78e39-a5ba-4a2e-8fb4-556c5acc9843",
"author": "Jocelyn McQuirter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdn6MQDnNjJrJXqOdmJre_gPhphERbyspUmHian9VbiNwqB40B=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy registration and did everything online. Service with the office was great too. They gave me lock options, showed me how to navigate the storage entry and my unit. So far so good and reccomend.",
"date": "2023-07-04T02:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jocelyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2024-06-23T17:20:39.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7082dab1-b2d0-49c1-819d-91d8aaacc28e",
"author": "Michael Shaddrick (Miho)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf4mW6Y19pl_2QvqMOG7HIaiVMEpUr3vfOWzDyWwEic4uia0qK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-03T22:45:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michael! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d70b265-24d4-4ced-89c5-1354f27e1cee",
"author": "Justin Dempsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6br6t2Zx3Gp0LaDvdL0EM2Hm36XY2VtY6I1dMoUBWyUnA-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent Customer Service at this location. Chad and Riely are excellent communicators and prioritize the needs of their customers. Highly recommend this location! Very satisfied with the service that they both are providing.",
"date": "2023-06-26T14:53:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Justin, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Stop by our office if you need anything in the future!
",
"replyDate": "2024-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efed909d-fd8b-42f1-9419-fbbfb60ad7b5",
"author": "Carolyn Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1nJHOlLIWPFJNHL29FeHKrKp7tjLbDooq9wn3Gf7jtoaNMhqYWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff. Chad Q. is the bomb. Super kind and very on top of things. Facilitated showing moving driver where to park trailer, etc. He works extra hard to make sure all the customers get what they need. Also, diligently works on rectifying customer concerns and complaints. Super happy with the service and my rental unit. Would definitely recommend.",
"date": "2023-06-24T15:14:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cara, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-23T17:20:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "248e961e-8dfc-4a58-8147-0d99cc4469db",
"author": "Julia Cartales",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXWaj3teCzR6nbbKcrt9NG3gEQX0mhQsZ1A8eotMdmDDfexsc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff, Chad was great to work with",
"date": "2023-06-23T17:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Julia, we appreciate you taking the time to share your experience with us! We agree, Chad is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! As always, we're here to help at 888-storage whenever you need us. ",
"replyDate": "2024-06-23T17:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "073242f4-5cf4-462b-9cec-619c5034542b",
"author": "Rajiv Spence",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjSnchug-DEtDR0U8sn1AqIDfcf_P8jF9ceZfLUZTPS103CA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-22T18:42:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rajiv! If you need any assistance the future feel free to stop by or call us at (612) 223-7355. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "00ccdac9-16d9-43fd-a4ff-e9dc1837b324",
"author": "Michael Huber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7bECxwj5fw3InI2uZazs6Q2A1u4mqLVMKCJWkjW7aeEZ5BQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy to sign up for a unit. Malia was very helpful getting me set up as well",
"date": "2023-06-21T21:31:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Michael! We're happy Malia was able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9d53c84-4130-41f7-9914-55a98e5ac192",
"author": "Kerly Rojas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJF9Sc1NtrYcA1yQr9sVPYHL-DPYbRObVgMnqMR1u0i562biw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-18T16:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kerly, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a75fc94-56af-42a1-971d-68ed7e2df2c8",
"author": "Susan Hamre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrfp1qZAMeaJni_6ZwpWHC4tOnqvXSe_oAhO3UaElMx0S66A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy, efficient, and helpful. Very pleased that the good things I heard about this location were matched by the helpful manager.",
"date": "2023-06-14T00:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Susan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d25d8027-c416-4a8e-8e21-1c7a97b67544",
"author": "Martrease Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5OAlo9NMy_0TibmQesvc8As7ph9IZ0sZ4AlmaYXshMwBmRA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Appreciate you guys!!",
"date": "2023-06-10T19:43:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Martrease, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "df0e74a9-a07b-4233-b10c-0960805bf888",
"author": "Izzy Conrad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhxrQz1CsLsaE5yUPA9cGI67tNHuvBidY4nfWmBSWpCbPANnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-05T15:44:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Izzy! Call us at (612) 223-7355 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f064650-21eb-428f-8792-5d89a15db1dd",
"author": "Vicki Knight",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJHu5HQb6kb4yE4L_CqwEivdd7eVoCXCDKnp7MBJmdjhYgmW8Ybg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff, really nice, temperature🌡️ controlled bldg, great experience.",
"date": "2023-06-02T19:32:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Vicki! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46455fea-a01a-4e91-90ee-6168a0be9bf5",
"author": "Tonje Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9IiyJheIwzs-ZxvqqWdW7mmxIxcX2BDuXvimvggNMEl6w9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys have gone above and beyond to help out with a difficult situation to make the unit accessible for move in. Thank you so much for the personal attention.",
"date": "2023-05-27T22:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tonje! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "25b6cd43-7f32-4fac-b131-5df186bb31c2",
"author": "ana reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEjTzxxyl_gek7UzJu-DhdidKTNpEFB8Rpg9_7F_yDWxHyqmFLtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-25T05:23:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Ana! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c9ca724-35f8-4dea-8961-ec54736a5499",
"author": "Bailey Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxzmShxMslxQ9dFdBXeIMOeV1c-kOvEq2GGnMLO0B24qw9kBxaAw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-05-22T18:36:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bailey! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (612) 223-7355 if you ever need anything. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce46141b-874a-40da-bbdb-c988a04b2d3b",
"author": "Mac Gargan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiVKcSeVgO0VD6QekqEvYj_vyiByUDnb-EjzNQqpDBo3tNYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and knowledgeable staff! Easy to rent. Would reccomend",
"date": "2023-05-19T18:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Mac! We're so happy to hear we have your recommendation! Please stop by the office or give us a call if you need anything. ",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a4a9cb34-6a11-46e4-824f-2efd1de40953",
"author": "S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjKJU1rYaeK9OBo-aK3oDVzbgBUjoAG9E1uAZ3Sb9hNvrlCPC5Sw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This was the best experience I've had at a storage facility. Rylie was very helpful and pleasant. She even held the door for me and we chatted while I unloaded my unit.\nThis facility is in an odd location but is clean and well managed!\nVery good customer service and secure building. Lots of parking also.",
"date": "2023-05-17T17:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, S! It's wonderful to hear you had a positive experience with us and are glad Rylie has been helpful and pleasant to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (612) 223-7355 if anything comes up!",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "de791c46-1262-482e-97bf-9dc8e9f67102",
"author": "Wane NulliSecundus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSCShG81-J86R1MfUkl0frtPLFy6BEgoOescHzP2mpQv0SeA4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Experience! ; Chad was great!",
"date": "2023-05-16T18:54:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Wane. We're glad Chad was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "999100f1-cd2b-4da7-ad61-bdb28633a237",
"author": "Rosa Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVi6zs12YwmeXnvzsJxUy4jkghzB5Rioxxu2ljaUKl7GdFdHtum=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I went to Extra Storage, 28th & Harriet, Mpls. Chad and team went over and beyond, super friendly and customer service on point! Location is clean and safe. 💯 recommendation if you need storage this is the spot!",
"date": "2023-05-13T18:28:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rosa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chad! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "24b5b4ef-0702-4dd4-9ea6-be7a78abacb9",
"author": "Brian L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJph-r83hmyqkW2Lpt1FyTsh9a4Q4ZCfW49_mD6CbDZo74=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went the extra mile to make sure that I got settled into my new space OK",
"date": "2023-04-28T23:39:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brian! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-06-23T17:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b9f16e0-3bd5-4dce-a6c0-602c47dc51ba",
"author": "Jake Arthur",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6PEy3Op067yci0ltaVL3GKoYxcNW2K5PZ7BhbnRI6_KFCEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy maneuvering and good space.",
"date": "2023-04-27T02:06:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jake! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd0fb379-c42b-4829-b3f1-7d66ee87a856",
"author": "Fego Vences-Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXisGf4t44ZPV843bsiEt1OmlUZsWMy3Qt9a4rjSE4M5aVkIPCU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-22T17:06:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Fego! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb34226f-a479-4576-b66a-53d4032fc035",
"author": "Liz Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKV-a3PcvAnPOZaESVpmVwwt0zEXPgtCpKhkISV9GVac0g77eg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-14T12:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Liz, thank you for your positive rating! Please stop by our office or call us at (612) 223-7355 if you have any questions.",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4ce6276-e887-4cd9-a18a-a0f6b623154f",
"author": "Emily Krouse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpMqDYwShB7phJ2QFX3ra6hoiKy9_e906KR2i3cwbK3x97JA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chad was super helpful, professional and supportive in helping me find the perfect unit for my business needs. I feel confident and safe leaving my belongings here.",
"date": "2023-04-12T22:54:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Emily. We're glad Chad has been super helpful, professional, and able to get you the best size unit for your needs! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3dd5640a-ba52-43d9-83f7-10f4e3472342",
"author": "Heather Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfVwX9KvyBlga0GEzwBmBdhtjiM-KBYsZcWxWzQh03OAsPmUWF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! I reserved a unit online and went in shortly before close. Chad was very informative. He showed me the unit and it turned out I needed to change units. Chad got me set up with one that fit my needs. I got a tour of the facility and he confirmed door codes worked. Highly recommend storing at this facility, very clean and organized. Big thanks again to Chad for his help.",
"date": "2023-04-12T01:07:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, thanks so much for recommending us. We are thrilled to hear your experience was great. We're glad Chad was very informative, showed you the unit, and got you set up with one that fit your needs. We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "c8e801bf-a4ea-4e2e-b882-c42fd9655f82",
"author": "Andrew Cartmell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiXd2udVECu1TFCwOWoFrdrqm7vNqZI05MbMxPlkFT_ahDtzc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Helpful staff and easy to get into/out of!",
"date": "2023-03-25T19:54:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82d4cf30-3b4c-416c-a543-79be0743807b",
"author": "Ashleigh Avina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4umE3RCwvOFAOSyblOmbbRPOGKqvFkz6Xxo2YMxZGy6vQh8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys were very kind and made sure we had everything we needed. They accommodated when we needed it and also made sure to protect our things! Good people.",
"date": "2023-03-18T22:34:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ashleigh! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe1824a6-4b31-407c-b639-c5b4814c1dcc",
"author": "Durell Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHSF8SeLxIrNcEuOND_QRny12r-vn7ARBW5jF1j3mPU33BHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space is incredible.",
"date": "2023-03-14T16:36:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Durell, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7d41a4e-f830-4d0c-8406-6395ec8904fe",
"author": "S Nygaard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgxfM69wc4Yq0bswayuCc4aQMOzIoiaeNSFamCGyK0fajlRcgX3g=s64-c-rp-mo-br100",
"rating": 4,
"text": "Quick, simple, easy to communicate with, very polite and helpful and clean unit",
"date": "2023-03-08T15:07:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "S, we are so happy to hear that we could accommodate you and provide a quick and easy rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5f5fab93-cadc-4661-90f4-c48c3981b06c",
"author": "Rose Gizmo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXgcdMv9GBmO4cEZvkWdgd2xgvBS3qG4P4JmD5AE4TFShxFXaM3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved them and they work with you very nice people",
"date": "2023-03-04T20:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rose! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (612) 223-7355 or stop by the facility! ",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21734e1b-3aaf-4a2a-9174-0ce2d524528f",
"author": "Christopher Scheff (Chris)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVslyE7rc9rzdoJpaNQblX_E0545nV3kqhsLCpPZJvbKANSRygsOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-02-28T20:34:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Christopher! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (612) 223-7355 if you ever need anything.",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "824fdc8a-5d42-4f52-be9c-c8c2dce1a483",
"author": "Maria Galbeite",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpL6N1YWSdKVRHHAJRq0jC130RboC0uiLctfDcmiHPfFVeQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "we were assisted by rylie and we had no problem seeing our units and renting and we were meet with excellent customer service",
"date": "2023-02-24T20:47:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maria. We're glad Rylie was able to provide you with excellent customer service! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "caa780dc-b11f-4383-9c9a-8c2851ffbe77",
"author": "Justin Harvey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRiEuOS-X89R3dJPM-ebGT3um2q5j6kqVkvQX3w2zciyCyyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, easy process",
"date": "2023-02-24T16:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Justin. We're glad our team was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "467ab93f-1756-4fd1-baed-850ae985e610",
"author": "L E",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIvJ2RUkFihh_gXb3YpO1ToTXmDNzNID6WLPDJHK8zRcI0bA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-23T17:59:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, L! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1e8e973-29ca-4661-899d-e2c5c57745c4",
"author": "Del Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDvXpe8yPzZBr7tVA30eqLCD4cYmMpJDgwlUgVuYGsFXTByq8J=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "PLEASE UPDATE LISTED BUSINESS HOURS. Listed hours on sign say open til 10pm, actual hours 9m. An inconvenience with things to move at 930pm. Thanks",
"date": "2023-02-22T03:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is very important to our team, Del. We're sorry to hear this happened. We have submitted this for review. Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "cfd34195-ae12-441c-9977-823f8133bf50",
"author": "Katelyn Christensen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVHqeqa8SoTqAWa9EqNxLFt1LLbTbHPsxX8g9oomOGPNFPUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Blown away at the service given to us— made it soooo easy to rent from Extra Space Storage.\nI called from the other side of the cities on my commute home from work at 5pm to inquire about renting a storage unit. I got my unit rented for 1/2 the price over the phone which saved me from having to do it at the office. Barely got to the storage unit by 6pm before they closed but received top notch help!\n\nCan’t stress enough about how simple the process it was, how great the customer service was, and how grateful I am to have access to the storage 7 days per week, even outside of business hours.",
"date": "2023-02-18T18:18:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Katelyn! We're happy we were able to provide a simple rental experience. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "b4142be2-115c-4bff-97f8-89df2fa10cb0",
"author": "Mohamud ROBLE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICdb4t6zCAOyZ5BI3RI1tq6zTp2gSfyfWC4IRAuzZGVOjw5g=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Well organized",
"date": "2023-02-12T22:54:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mohamud! We are glad you had a great experience with us. Let us know if you have questions at 888-storage.",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9fe8bc9-bdca-4ab1-9c68-960b6f7e4fdf",
"author": "The Martin’s",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFIWrER12ij2OADFlObId-0iWN1cjMsjUFfHl2lFvxtnyFPfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-02-11T22:26:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi The!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (612) 223-7355 or stop by the facility! ",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c90bb847-696f-4aa9-a362-3e946d5576f8",
"author": "Ben Kercheval",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxFA9CCTXfjVuFBfn5cRSE8-LWfLFMm5ZgCaYVooMYMdAiXH64=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a really good experience storing my stuff here. The staff have been nothing but friendly and helpful.",
"date": "2023-01-29T01:29:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ben. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eecf6e98-7eb2-456d-b9f9-a5913b892f1a",
"author": "Shanda Trotter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0zMF6PpwGcSHpF2kQEz7hJuloj0_mKoRy5_f511MzmukJQV1C=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with this facility was good. Riley was very helpful and gave an detailed tour of the facility and how to use and access everything. Very clean unit also! I wish they had an elevator due to my hip issues but otherwise no complaints.",
"date": "2023-01-27T17:28:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shanda! It's wonderful to hear you had a positive experience with us and that Riley was super helpful and great at keeping our property clean. We want you to know that we are here to assist you with any further storage needs! Give us a call at (612) 223-7355 if anything comes up!",
"replyDate": "2023-06-23T17:20:46.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "363a448b-d3a6-48c2-871d-40b27d04e3e9",
"author": "Ismail Asha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv4AbfpiIQcBybPWMiba-qqpFh2y0mLcH-_89SGXomMTYHvhIS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service.",
"date": "2023-01-26T18:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Abra. It's great to hear our team was able to provide you with the customer service you deserve! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0540cc1-b8ea-4947-b9c2-bfb4ed405c47",
"author": "MJ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyB72xIoRv3ivHy7BPXj42JiFeL7UCh25TUKuVCLOxzUPg2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Today I came in needing a storage unit it was fast and easy.\n\nLess than 15minutes",
"date": "2023-01-24T20:47:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mj! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba311a3a-acf1-4e7e-ae6a-1f37c8972a49",
"author": "kevin olson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2GFKLz7eRM0fB9wdx7QEjhTpz27ahlSUoBuWge93Kc606big1mA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie was great. He gave me a good price on the space. What’s really nice is a smiling face when doing business. He went above and beyond trying to get me the right space. I really appreciated his attitude.\nSincerely\nKO",
"date": "2023-01-24T03:05:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Rylie is great too! Thanks for the positive review, Kevin. We're glad he gave you a good price on the space and went above and beyond trying to get you the right space. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "976d3eca-dfb6-45ea-a2e2-243cced9c8c5",
"author": "Tim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzEoxvGaXrBq5ErKKiE2jDLlYK6-PnRT0vJUliV3IDpUp6bPgp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just recently located to Minneapolis and needed a place to store a few items. I immediately went to Google to check out reviews for local storage facilities in the area - and was pleased to see so many of the comments about this facility and the service they received from Chad and Riley. Not only was the service fantastic - but the process of obtaining the storage unit was super simple. Would definitely recommend!!!",
"date": "2023-01-21T20:02:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tim! We're happy we were able to provide a smooth rental experience and that Chad and Riley provided you with the customer service you deserve. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31317351-c5b3-45e9-88c0-7af1d9851f21",
"author": "Pamela Meyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb-cN8DScC8xq9fVBlSFJoMbdNj6ZK4J5GR--90EH8ZF0FKg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-18T19:09:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Pamela! Don't hesitate to reach out to us at (612) 223-7355 if you ever need any assistance. ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "447ad801-3a96-4bd3-add9-59570e563f96",
"author": "Sumana Shankar Damery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoYJAjOWEFYiIrT8SK9_hsGBEX-xW9ySsNPZxn4J_QVyRDUl8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie and Chad were extremely helpful in showing us around and getting us moved in. We really appreciate their care!",
"date": "2023-01-15T16:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sumana! We pride ourselves on having a friendly, accommodating staff and are so happy Rylie and Chad were able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c1ae0ada-7a0b-4a8e-9663-e40b8df315ba",
"author": "Aaron Schoon (Sterling)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBAz4acnQtdj5Nx5B9xCDlBTQO82h-SQMNSiqfRf91tOfa0hXwiA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to start a rental; Secure Entry and parking; nice rates; in my neighborhood",
"date": "2023-01-11T00:31:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for your honest review. We are glad you found our property secure and reasonably priced. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c2b5eb66-2130-44e4-9eb7-2fcdd395aac2",
"author": "Ezekiel Luther Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs1n7L14xJM8CRtrTV6lI_N9K-kWVucCNO1EjI3J7jB3zJd34V=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It's nearby, the staff are friendly, the units are tidy. What more are you looking for?\n\nIf travelling to for the first time, note that Harriet is one-way where the biz is located, so easy access is via Lake.",
"date": "2023-01-04T02:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ezekiel! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f1401395-2659-4f12-b470-7cea9d248da3",
"author": "Sotadude71",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUx8LN2sWC2ed0a1-UJVaZ0ONrOVn8_9-4z4NtbeS6Whp3EA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Good location but overly priced.",
"date": "2022-12-22T08:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is very important to our team, Christopher. We're sorry to hear you're unhappy with your rental rate. We'd love a chance to talk with you directly, please call us at 888-storage. ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "000958da-47cb-4816-be87-9d3e8d0ca388",
"author": "Aravind",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYQm8xDsfEFOPfRY0cw0IT_BeAUiCGUT4z0NRjM6A1iaADqgdo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really good place to store all you have. Customer service is amazing. Rylie and Chad are really professional. Recommend this place.",
"date": "2022-12-20T18:50:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Aravind. We're glad Rylie and Chad were professional and customer service oriented! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c3c899a-a92b-45b5-992f-c738a5be45f4",
"author": "Carol Rivers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6AeYXPkaqNTpWPCHGHYnMz_pkGlxUne8XJQbuCHQVutRUbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chad is very helpful and friendly. I will be recommending this facility at 28th and Harriet to my friends and family",
"date": "2022-12-09T21:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Carol. We're glad Cindy has been helpful and friendly! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ce1957b-f0d3-480e-b8f3-0475564fced3",
"author": "Alyssa Wagener",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvRBNRntvfo4k_JMNW45hHKXfrGpVx8eT0wcgOoUUhINeNT16C=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great place and prices just wish the restrooms were available for customers",
"date": "2022-12-08T23:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Alyssa. Thank you for the feedback. We're glad to provide quality storage at an affordable price! Your thoughts will be reviewed internally. Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b05ac63b-bdc7-4982-a984-164dd2f84fc8",
"author": "hassan Hersi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1RVT78dE63rkDzCtXFhvcPfv8Rt9--wUAA3gfmRgSl8HCU1oy7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-23T20:59:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Hassan! Stop by our office or give us a call at (612) 223-7355 if you need assistance or have any questions. ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5dbcf009-eea0-4224-8237-e42c89c698ca",
"author": "Patrick Elisa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF7Sxl6LPUjWDV9zAfmT4Zz7XyOqFQ6pIpgUySRqPkjcMzSg0EFA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ll called the storage unit place I got the price when I got there. The guy explained everything and everything was wonderful he was very very helpful. Thank you",
"date": "2022-11-21T04:15:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Patrick. We're glad our manager was able to help explain everything! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d7cec203-c2e5-4fda-a9e0-ea74421e69d6",
"author": "Kelvin Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtr_Ip5zLDoqrNtFodfSSe7oR4QcFX8S-qMWr8lRlX9MdHbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place",
"date": "2022-11-19T20:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelvin! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (612) 223-7355 or stop by the facility! ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36e3b338-39f7-48ca-9975-6f4718588d6c",
"author": "Tom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX81kQl_njI1NWH9k9SXRG3XgeplqhigyBpgMYMjnSTobdEDS8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have had a storage unit for a while now, and the manager at 2845 Hennepin has always been EXTREMELY helpful. He and another man were working there Wednesday Nov 16, and were very accommodating to me for my move.",
"date": "2022-11-17T14:50:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tom! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to stop by the office if you need anything. ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03b743d8-751a-405c-8cc5-97c9ac378d63",
"author": "Sophia Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRFcm_Wk8dQEM43D1aeuCyRCz6lIrA0qowlub00MPC4a5rs-6H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2022-11-01T21:46:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sophia!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (612) 223-7355 or stop by the facility! ",
"replyDate": "2023-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "078bbbf8-41ff-4710-bc83-2a44f5f7e8fe",
"author": "Sentaur Silverwolf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbVZYDMX9hu_zcJoVTum9Gi5nvLzfLI5wAPVh6CViqKZBXbrh0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to store your possessions in a climate controlled place.",
"date": "2022-10-31T23:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Sentaur! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-06-23T17:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25eda2f5-42e5-4fa0-a6c6-2735eb6f1330",
"author": "Conor Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIajnWAtxVQLqn9a5CaFnNJMKWvg7xIenRFSBCdmKT5om6SVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie was helpful and knowledgeable about their job",
"date": "2022-10-23T22:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Conor. We're glad Rylie was knowledgeable and helpful to work with! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.
",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "371cdfef-6c4f-4d6b-8fa0-9cd0635d995d",
"author": "firstname lastname",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPa8J9d0gPc2oGfl-fKBY9mpmBflbF_sgLM942nmgm6j9JYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-21T16:43:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Firstname. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3119ff2-3949-4a60-bb53-ebc61974a982",
"author": "Elaine González",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgApWf4bgltwGYr0a2NmfPuv1HPFz-rCLWywBIay9GPpPelGEKqg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-30T20:35:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Elaine! We are grateful for customers like you.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6acdcb6d-5f0b-4033-96ab-a990d7b194ec",
"author": "Matt Helgeson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXxN2MOitB4HXBZOzF2nzUg8DZ0lLJrJfnyawlv38UtKLUGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Felicia and Riley are the best! They helped me out with so much and were always there to do what they could for whatever was needed. They both deserve a raise for sure!",
"date": "2022-09-26T22:49:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Matt! We work hard to meet the expectations of our customers, and we're happy to hear Felicia and Riley hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a34987e-f5f3-4b5d-9845-7c97134c4e8a",
"author": "LCE Hospitality",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVz0-YUYNvhztvvuMLJhk8vhaKsDgBTwED2ZadugkbKkWJT0dF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-22T22:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Copius! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f733da3-42b3-4562-a252-b5128f517082",
"author": "Giorgio Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW41tRua_yZOSLUL_fbjriVnh9Srg3MGRny8rDR4sYQ-kGQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-15T16:59:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Giorgio, we are so happy you had a 5-star experience with Extra Space. Thank you for taking the time to leave us such a nice rating.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0359326-d13e-43a2-8ca5-3c4d3ad76c2b",
"author": "Aphropic TheHipHopSnob",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8A_LlDmll47OnkWpBrGnsGryfcejNYv7x9xu3OSrdo1JO5MtK=s64-c-rp-mo-br100",
"rating": 5,
"text": "They rock",
"date": "2022-09-13T03:05:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Aphropic. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d55a675f-893c-40ef-882a-e97f6eb2f26e",
"author": "Quinton Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI-5JRN0GFsD8JNOGEGTHa8zTv2RVqzjwuew3fdlb0Z-qq89Gj=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Riley was very helpful and nice other then that the building needs updates like crazy!",
"date": "2022-09-11T13:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Quinton. Thank you for the review. We're so glad Riley could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cae07a71-8a19-49ce-8c19-68b6da33c173",
"author": "Goddesses Negus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrVVMQLDTah5q_WFe0--_l3Vwp2xuOlXgmYRvO6rmDPQNC=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Convenient location nestled in the heart of a south mlps neighborhood. Safe secure location and Friendly staff.",
"date": "2022-09-10T17:32:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Ladonna. Security is our top priority and we appreciate that you have trusted us with your belongings! Feel free to reach out at any time at 888-storage.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fe722ab5-a8c3-4c92-868f-6a5c4c21cd22",
"author": "Tyrell Strouth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEGxCy5i7Bmr0O3llAJH2D57FGBkH2zxck36QPponLYX5wxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service when obtaining a new lease with Riley! Super kind, great patience, quick process. This space has a big parking lot, easy truck access and is upgrading internal systems. Decent pricing, a little deceiving up front, but that isn’t the fault of the employee, they made things clear and provided tips. Recommended if you are familiar with the uptown area.",
"date": "2022-08-24T02:29:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tyrell, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, patient, and efficient staff, so we are thrilled to hear that you had such a positive experience renting with Riley! We are happy to know you found our property easy to access. Your recommendation means so much to us! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7a2d29ba-79e0-4312-968f-557b8fcdd193",
"author": "Brian Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZXIvocEEIo8Jbe7rjW8ZgUIKREf2Am23tM8FOzFsVWrJ5XUx4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice people, clean facility. Easy purchase of a unit! Thanks to Riley I feel confident my belongings will be safe and secure.",
"date": "2022-08-10T12:29:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, B! Providing renters with clean and secure facilities with nice staff is our top priority. We're glad we were able to meet your storage needs and that Riley was great to work with. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "0a3046a6-ec57-4a08-bfdf-eada084bb87d",
"author": "Laura Burke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvXNkqjHHV1_h627CXhOve7zVS5zxSCodLpktcCZhdh6P9lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage unit - clean, dry, secure, and management (especially Riley) was very helpful. One note is that it was very difficult to get a large U-Haul into this location due to the narrow road with many parked cars. Otherwise, would rent again!",
"date": "2022-08-04T15:08:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Laura! Providing renters with clean and secure facilities is our top priority. We're glad Riley was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6021aaa2-9c2a-4a40-b0b4-62bb81991cdf",
"author": "Dana Rathje",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk2v2vJrOx7k8U_9vztJTO96pkT_Awv5iEfK5JmHcn8XJtHw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean and convenient location. Rylie was extremely helpful with identifying and renting the unit. Recommend checking it out.",
"date": "2022-07-26T16:28:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Dana! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs and that Rylie was helpful to work with. Your recommendation means so much to us! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "24575985-f6fd-4e9d-a364-a24635fbc817",
"author": "Matt Rathje",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHTZpaQoVWRBzwK1kkw9AymQDBPT5AAgCWz7HJgpzmY5c99tWErA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love this place, the employees where super generous and extremely warming and helpful. They answered all my questions and I was extremely satisfied. I will rent here all the time.",
"date": "2022-07-26T16:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matt! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d374983b-a174-441c-bf23-b8b249775c3b",
"author": "Jeremiah Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSbL-U1zhI51GXNF60p5inQLAjw_r9ebVdSKeTRNMOWnzXLxyZng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-30T21:24:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jeremiah. Call us at (612) 223-7355 if you have any questions or need assistance with your rental!",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed65f86b-ae29-413b-9f30-2ae53bd8a335",
"author": "D.Jamarr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaPjjuScHRMV81c26jSB6jV2MdKFbQvbbBBtlg-4vLYK4DaLwU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Felicia was very helpful with the entire process it was speedy and she was attentive to my needs it and was aware of who I am based off the phone call and follow up with that she did from my Web booking. Although the unit when opened had some trash remaining she quickly cleaned and sanitized the unit.\n\nWhen I returned days later she greeted me again and has be extremely polite and helpful through the moving process.\n\nThanks to your team this has not been as rough as it could have.",
"date": "2022-06-30T19:16:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, D.jamarr! We're happy Felicia was efficient, polite, helpful, and able to provide a smooth rental experience. We are glad the cleanliness of our property met your expectations. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2023-06-23T17:20:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c327187b-4eec-41a2-a5d0-369faaf36fd7",
"author": "McKain Lakey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk61p8jD9Clwj3HGIabmm8xfinmPo4RH3gSaWPZReCPowxOCTd=s64-c-rp-mo-br100",
"rating": 5,
"text": "I never would’ve thought that a trip to a self-storage facility would make my day, but it truly did. I decided to rent a unit in the midst of a very stressful move, and when I came in to sign the lease, I was feeling pretty rough and expecting a pretty neutral logistics-only interaction.\n\nBut the staff were honestly so kind and friendly and helpful, it totally turned my day around. Riley in particular was a true gem. As a queer person, I don’t move through the world expecting to be fully seen for who I am, but Riley went out of their way to make me feel welcome and it really meant a lot.\n\nSo yeah, store your stuff and maybe find renewed hope for humanity at the same time? Thanks Riley for a much needed connective human moment- at the storage facility of all places.",
"date": "2022-06-16T02:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6d7289bf-30a2-4e53-a0ae-ffb589ebfe6c",
"author": "Kate Heim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlvfIkZQNDawod1h-vIPB9xstu7kKfTZ_qx2WWJq9ygQp-Xqff=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Discovered the pipe that runs through my unit leaked and ruined my belongings. Made me sad more than anything since these things belonged to my deceased mother and are irreplaceable, regardless of insurance policy. I tried calling and someone at the Crystal store answered. She was very friendly and apologetic and called the Minneapolis store for me to let them know I was trying to call.\n\nI ran into the employee, Riley, on my way out and she was extremely rude like I was a burden to her day. I calmly explained the situation and she had zero empathy and didn’t even offer a solution. I had to straight up ask for a different unit… obviously I don’t want my stuff to continue to be leaked on.\n\nIt’s upsetting that I’m responsible to insure against their structural negligence, but it’s written into the contract so I have to accept that part. The reason I ended my contract with Extra Space is due to the extreme rudeness of Riley, who is apparently the manager and treated me in a very unprofessional manner.\n\nSO, if you want a storage unit with a chicken-wire ceiling, that ruins your belongings because they don’t take care of their building, doubles in price after the first year and is managed by an unprofessional and rude person, this is the place for you.\n\nUPDATE: after looking for an alternative facility, I realized this facility really isn’t that bad, given the alternatives. Upon going back to switch to another unit in the building, everyone was extremely kind and helpful, including Riley. She must have been having an off day during our previous interaction. This facility has some issues, but it appears they are working on fixing them. I’ve been storing things here for about 2 years and until this point I hadn’t had any issues and am willing to give them another try.",
"date": "2022-06-14T23:35:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kate, thank you for taking the time to leave your feedback! We are truly sorry to hear about the damage to your mother's sacred items. We strive to provide a positive experience to each of our customers and will be reviewing your feedback internally. It's great to know Riley went out of her way to make things right with you. We appreciate your kind words and for giving us another opportunity to still have you store with us. We Thank you for being a loyal customer! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-23T17:20:55.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1cec2e61-3b79-4ef6-830f-d4477ac10f4b",
"author": "Aisha Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSBNULu2Ny-6S7DebEPQwvIBaL-ms0g_JvXIqSb2YYyRxtbDLGfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service. The entire process went smoothly and exactly the way I hoped it would go. Amazing location and great storage space as well. I was assisted by Felicia and was very happy with the way she welcomed us and explained everything.",
"date": "2022-06-04T02:48:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aisha. We are glad Felicia was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-786-7243 if there is anything else we can do for you.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "714ceffd-c045-4b8b-b87c-a8720ca90d8d",
"author": "Brock Foss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-MIGuoI496obL0ukekvqIUckr1lxeI1u2V67JtE21IIAVRN3AAA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Good security for the neighborhood",
"date": "2022-06-03T04:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Brock. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "5503824e-bbf7-43dc-a0f1-e794878c0373",
"author": "PATRICK",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpO8cfBAssJkicAF8p8eadTkNiWWl3p-q3LhtxIe6TNxrlC6ubMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome staff and very helpful.",
"date": "2022-06-03T01:08:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Patrick ! Thanks for the positive review, it means a lot to our team. Please call (612) 223-7355 if you have any questions about your rental.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ebcb30b-2fe7-4d04-abb4-4536795ce340",
"author": "Scott Clay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqRgFyljA_Wxtli5T58myjy3FIIzEVz442RkwdLhZ92aQ9cfkUyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2022-05-30T16:06:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Scott! We're committed to providing excellent customer service. If you ever need anything, feel free to stop by!",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd23a341-cea0-480e-9385-7ec66c95e1e5",
"author": "Chuck Rockwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLufByolHC8AZJ4HAxHv2qgeinMq1SKdegSljD0lde1lc26lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Using this facility for college apartment storage for our twin MCAD students. Easy access, clean and close to school. The staff was friendly and knowledgeable. Special thanks to the manager Riley for giving us a great tour and all the details, tricks and tips.",
"date": "2022-05-13T00:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chuck, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Riley! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "187fe5c4-4522-44fe-871b-1eb0ec035ec2",
"author": "koffi komla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLst1WMhvpT8X_ZvAgHjqd3Qo7Q_dYCON9okv5e9uwfQQy_JQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-29T15:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Koffi! We are so happy you had a great experience. If you ever need anything feel free to call us at (612) 223-7355.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "939018df-d08e-43bd-9916-50f33bc33a3b",
"author": "J Ster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe-Fkh1DHF56vRKZlRYQNZOHlkabrlPikU01DuBIzcPTH_F09K=s64-c-rp-mo-br100",
"rating": 5,
"text": "Riley was the best never dealt with anybody as cordial and knowledgeable really appreciate you riley thank you so much man",
"date": "2022-04-18T19:57:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome review, J. We're glad Riley was cordial, knowledgeable, and able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c2b83c4c-cf2c-4ee7-b5fc-51319384ab60",
"author": "Kelly Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEailFRt6mLusJOPf4Gy-3_61hlcdKJRF3ZUeWWmldCTtiBt1bYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Exceptional excellent customer service. Riley is always so excellent",
"date": "2022-04-13T06:09:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kelly! We work hard to meet the expectations of our customers, and we're happy to hear Riley hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "461a7f03-6839-4b39-b27e-489797d273ad",
"author": "Michelle Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQKJE1XrFq8BMP0fLhI6kF0ERr4My3c5yaoGFMOOnBO4QkvVo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie provided exceptional customer service! I had a great experience at this location.",
"date": "2022-04-01T18:17:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michelle, Thanks so much for the great rating! It's great to hear Rylie was able to provide you with the customer service you deserve! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dca4b337-1a66-4869-8d87-155137eec30a",
"author": "Kate Marquis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXEMrk0_73fq3gf5tFGAlH2CrBuPZpKcTKK2O2Ff0VAAvXr_MF-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I got to work with the lovely Riley today! We had such good chats and they were able to get me a smaller unit than I originally wanted and at a cheaper rate! I called and got my unit within an hour. I would highly recommend! The units are also very clean!",
"date": "2022-03-28T19:04:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Kate! We're so happy to hear we have your recommendation! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "cce63e28-14e3-49cc-b155-07cb7a70be38",
"author": "Bola Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnMkRlXoGoz6LH7MvyJWiPeXmVHrh0uhEm5axrzy4Zuh4dDa3_Dw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff,very helpful and friendly and cut me a awesome deal.....",
"date": "2022-03-18T23:55:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Bola! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! It's great to hear that our team was able to help you get an awesome deal! Let us know if there is anything else we can do for you in the future!",
"replyDate": "2019-06-23T17:20:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "674861e7-2974-43df-b679-b8b32e743386",
"author": "david sitarski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfAdsEkGFDT97yane_B_lX1F9vuwO9ZlxREmyoUSDelmg4GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-10T00:35:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, David. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2021-06-23T17:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8148d0d1-24ab-4a1e-a037-2f43f63d94a8",
"author": "James Jennings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzrovi0KwdCNgBNgX0WJakLEce5nRAilFMaOmcY4PeEP25fby-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff! Made sure I I knew all the policies and procedures! Made sure that I knew how the access code worked!",
"date": "2022-02-17T04:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, James. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-23T17:20:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "cfb6b71b-6823-4b38-ad8b-afd5c23bdf42",
"author": "ahmed maye",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi-eCZHN1liepUH66quH7QtbxJDe_1seq42K2XNDBpnni0AQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-06T17:29:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ahmed, thank you for your positive rating! Please stop by our office or call us at (612) 223-7355 if you have any questions.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f98171f-3ec0-4cd9-9e8b-2824139ad1a1",
"author": "Samuel Amarghi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUf61-iWFvLEgBbLuDOXiksB5XE7UgtFJjGZDjItUYca0Q0Lzgy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Both staff and management is extremely friendly, communicative, and go above and beyond to give the best customer experience possible. Security is great, and I had a very easy time getting all my belongings into the facility (which is very clean, I should add).",
"date": "2022-02-05T02:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samuel, thank you for your review. We're glad our team is extremely friendly, communicative, and goes above and beyond to give the best customer experience possible. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f79a9ac3-8cb2-442d-84eb-aebcf56f768b",
"author": "Koo Lucky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIntzxHlCVZseppXi-zaCUS5uu9g_hOGwSzx7gun2QeFncolA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Isabelle went the extra mile for me! She take her time and made everything clear, I felt like she new exactly what I needed. Got me in and out. Thank you!",
"date": "2022-01-06T20:45:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Koo. Thank you for the 5-star review! We're so happy Isabelle could help. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0c62f2c-88b1-4059-af45-6123d66d8fb7",
"author": "Eduardo Barros",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtu1B19VhevLpSXhDRJayUk6Rkq9gCCQo_dNfVBy3fdt2I6LS0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was the best, she was incredibly helpful throughout the process.",
"date": "2021-12-28T21:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Eduardo. We're glad our manager was incredibly helpful throughout the process. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05f62bf6-c1e1-4940-a5bf-51e88bb592df",
"author": "Tytania Holliman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8gelaDePDL7FoUJzJVKfpbC_ejvoH9Zl2bAXBCm-MfVYFDR9z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-14T20:20:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tytania, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4d17ac6-943a-40d3-bd65-6e925a48c28a",
"author": "Nathan Barlow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDqHOvngfoxJaxkMpzKW2sTrGBk5jCjWIjWTFxDgHc80cY8pLm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T20:23:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nathan. Your rating means so much to us!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82a398f4-e964-44e9-935c-9e2ff25e34a7",
"author": "Alexis McKinnis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-J6msWCqkAWOg_A1dtxKndAMQmhEYB-EKCNR-cF3M-rmmUhCjmA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T16:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Alexis. Call us at (612) 223-7355 if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b168cd8-117a-4726-ab86-e32c4d51086a",
"author": "Genevieve Marie Bourgeois-Soland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxXQLjzd13t79Ku3Qkp_fIwWKAGtx3cJmnQZFVgMSbRRa_JhrXOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean",
"date": "2021-10-27T15:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Genevieve, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage if there is anything else we can do to assist you!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "58ec84d4-7226-4ed1-9f6a-9e018006620a",
"author": "Douglas White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5KR7OSTTAfcfA6CMNp_A8odaKVefxpzG065EW5gYIElaEUSPYOg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage place! I love it and the price is super reasonable",
"date": "2021-10-11T00:11:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Douglas! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "47ed9afa-2c7b-42f4-bcbc-25dc3bfcf06c",
"author": "Tracey Denham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKk40ymJnV4hu40IqhmpLRM97tZB5fpd9Iz44faUBgu8--2yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-07T21:26:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tracey! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "749086fe-d290-4311-8b8e-62facee58ab5",
"author": "Scott Dibble",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzq9sAyIE5wEGwYi8dfLV8nKP1lEDlP9LdZjzAKj40JwDD5c2E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie Grey was great to work with. Very friendly, very professional, got us set up and into our storage unit quickly.",
"date": "2021-10-06T23:53:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Scott. We are glad Rylie was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00b6222c-4384-42d5-8c70-ddf1852fcdad",
"author": "Austen Slogar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVM37eMwrZ-A16X8_sjIOlWWd0cOpWVsCb0-NdM1kjHA5k6JDKn=s64-c-rp-mo-br100",
"rating": 4,
"text": "Fairly nice storage place, I got a climate controlled unit that is pretty nice for the price being that it is conveniently located in uptown. The website was a bit misleading saying my unit would have drive in access which wasn’t exactly true. I was not able to drive up to my unit like I had thought. Only into the facility in a central location inside, where I then had to carry things to my unit. But one plus is they do have rolling carts available. Which helps so you don’t actually have to carry things if you don’t want to. The assistant manager Riley was very helpful and is there quite often and willing to help out in any way he can. That is also a plus! Overall I’d say not a bad place to go if your looking for a secure place to store your things.",
"date": "2021-10-02T20:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Austen. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Riley! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "neutral"
},
{
"id": "937f24ff-2d28-4664-9e96-b131495235c7",
"author": "Charlotte B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7cMrrMBKieIip-pophQuTx5njUR0_biyILAZolwWv3gL5gf65=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I stored my stuff here for over a year. The employees were very friendly and I didn't have any problems. Thank you",
"date": "2021-09-30T02:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Charlotte! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b66c625c-59a1-46f3-a690-4e7708fabbd7",
"author": "Ian Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVj-ZKt2kSxB5pU-m2OftpXd0LfcEPeIxz9WggeUVj-VwLtlpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie was very helpful and friendly! Glad I chose this storage place.",
"date": "2021-09-27T19:01:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ian, thank you for your review. We're glad Rylie was very helpful and friendly! We're glad you chose Extra Space! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9678f43b-efaf-45b1-bea5-50917c2098dc",
"author": "Melanie Plucinski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUryDtRjRG-T6L_T4DSHU4iS0lnpeQWq2rMzuA5pXuHMVmbjGu=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-13T20:53:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Melanie! Don't hesitate to reach out to us at (612) 223-7355 if you ever need any assistance.",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24bf6d6c-7c89-4866-867b-75849488158d",
"author": "Athena Drakerav (Cardin)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB-qp9Z8hWoxDNJT-PjxPCncPT0upGreztIWuupdzfS198g9i6yQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Straight-forward and convenient, though i did misinterpret how wide 5 feet was",
"date": "2021-08-31T20:06:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Athena. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5370c129-b734-4219-927e-884f6fe44ca6",
"author": "Hey You",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1EoqhxKaa_b9xbd1JccUTyqUUMwJW6q__aQgOCKMAXogpZdfH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage is the best storage company around. Objective fact. You might say that I can't State anything that is my own opinion is an objective fact but I just did. What of it? Deal.",
"date": "2021-08-24T23:26:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Hey. Thank you for the 5-star review of our Minneapolis location! We're so happy we could help. Please call (612) 223-7355 if you need anything!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2d71bbe2-61dd-405f-bbfe-bac09b42e7c6",
"author": "Jose Avina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXYbmt1GjG6bBWo5soYnqruU3AayDrbRLZPVKmb5nhNdlC5KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie Grey is very kind and helped us storing our hug surf boards to make sure it fit! Great costumer service.",
"date": "2021-08-20T21:52:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Jose. We are glad to hear that Rylie Grey made sure that your items would fit in your new unit! Give us a call at 888-storage if you have any questions!",
"replyDate": "2022-06-23T17:22:32.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1432a454-7209-4561-860a-ca85ab6c1f9f",
"author": "Gonzalo Reyes Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX-SgF1dN1cXwoKfmO8o2tbM_Dbig7tsUCYBpqn2z3eDywr4292Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rylie was great, very patient and great attitude. Took the time to explain the lease and walk to the space with me.",
"date": "2021-08-19T16:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Gonzalo Reyes. We appreciate your feedback and review of our Minneapolis location. Please let Rylie know if we can be of further assistance or call us at 888-storage!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6fd48333-b8ac-4e6b-ba00-df75676b7dae",
"author": "Ronald Enno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaJQwCiFsCQYkneb60c_xHfWCvgUglalKThmgg4qbL_asFcRg6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-19T01:43:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ronald, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "196125b8-ec31-49f2-a2bd-724a567b57cc",
"author": "Gerson Gil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCxo97zKeji2C0ykUZNDJ94doLiiMmJXdS1n7f5_bvu1EReA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-18T14:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Gerson. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6861cbc-5abf-442a-a222-2bffcba17cff",
"author": "Sandi Streifel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXy9FM76ofarcEaSPiB9vklWHGKfSlltFq8KX2qtbBApI0Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leola was wonderful. Very helpful and patient and very informative.",
"date": "2021-08-14T20:10:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sandi, thank you for the awesome review! Give us a call at 888-STORAGE or stop by the office if you ever need anything, please.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd03935b-5feb-4a3c-ada3-fab845622a47",
"author": "Katrina Reeves",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm2_2GzicJZ6TZvAvLmR4DT-jNdDyaxf1K1m_oWIPwWS0izDogoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-06T18:46:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Katrina. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93cb45c7-d29a-4f97-8e5d-1fbdc9395930",
"author": "Chelsea Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_gj5X3rpLanv-cvEAVLB7NDQnDjuwWAdyYX4bHlED3_FuDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-30T22:16:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chelsea, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1f57d79-78e5-4ef3-9e2b-b36ac7133582",
"author": "Mirage Shaman 1212 Goldenform inc",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiF9EDfCNO_xgA6ilZ8iPWXy7IvCzHQ4cJg9heEpMIgU6T5hxY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was extremely helpful with making sure I serviced well. I would recommend this place for any one who need space for storage.. great customer service all five stars ⭐️ earned",
"date": "2021-07-30T22:08:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mirage Shaman 1212 Goldenform. Thank you for the review. We're so glad Anthony could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cee1c91c-7a4b-4a5b-bea3-2f716efc3fbf",
"author": "Tavia Paredes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJvRP6LxYAvTH9p4OOR2RpZEViNdQ34xVLHR9gREvXwjZguw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Riley was such a wonderful help! I needed lots of help with a storage unit and they were so patient and got me squared away. I hope they are working every time I return!",
"date": "2021-07-27T22:18:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tavia. We're glad Riley was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d8e6528-feb6-42f5-bb42-7e34c893ce38",
"author": "Bruce Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWGh0CIaBAzlFUcQGzYUiYjUAw0w_eXpQX2yLScXPMdoCMXmcU=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have used Extra Space Storage for 5 years and their system has always been safe and reliable, and their manager, Anthony, is always courteous and helpful.",
"date": "2021-07-22T17:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bruce. Thank you for the review. We're so glad Anthony could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "aaa18dd3-e30c-405a-b669-4d3100e3a559",
"author": "Bridget Kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNL1etD4hmeMV7zcQfPvXnQ-sfPBrP-RCHRMIj9u97TdyoaHdO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-17T17:59:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Bridget. Call us at (612) 223-7355 if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c4f858e-81ae-487d-bc74-558cd5efc6d9",
"author": "Emily Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8dRNT-djI3K3J3LwPW8TQFadG3d_pw__thpIihphH627BrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place! Very helpful, and great at walking you through each step if this is your first time renting a storage space.",
"date": "2021-07-13T20:25:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Emily. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20f1ba1b-cf34-480d-90f7-b9bfa4421a21",
"author": "Julie Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4T2ZXR8nLRw3WxqrcoQet8CI2VXFQ65NEZL8hArNYzGYoew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone's been super nice and helpful! Made the whole process real painless.",
"date": "2021-07-10T22:21:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Julie! We are so happy we could meet your storage needs at Extra Space Storage.Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f5993eb2-7b38-4570-b293-4088fa17cbb5",
"author": "Bev H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf55SEEdWGlpX4GgNfbCoUiFVcSfQCO0_XC0RwoXr4Yeyw0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony is friendly and helpful. The facility is kept up and well lit. It is reasonably priced when booked online.",
"date": "2021-07-04T21:59:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bev. We're glad Anthony was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ae49acb2-ba14-486b-abbc-30b133c717dc",
"author": "Jerome Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-dzQXgI4PZ2aO5AX1q9YyKy_oFd1zX9_FGe_Q-IUGJwndiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Extra Space. The facility is nice and most importantly the staff are great. Anthony really goes out of his way to help his customers and ensure a good experience!",
"date": "2021-06-29T17:13:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jerome, thanks so much for your review! We are thrilled to hear your experience was great. We think our team is great too! We're glad Anthony really goes out of his way to help his customers and ensure a good experience! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "882e5046-ad1e-473d-bc60-81737f28132e",
"author": "Crown Mehh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnoy_Ybty_1zUnshqeZVqL6z4KPzWiVHjXEdrKPGawlvf66kM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Definitely clean and convenience is a breeze. The gentleman who assisted myself and my husband was amazing, definitely would recommend it for short-term rental or even something long-term. Also has great insurance rates to cover property.",
"date": "2021-06-28T22:15:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Crown, thank you for recommending us. We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "f9ff7b35-a65a-4aa2-b7c3-392d5676b2cf",
"author": "Molly Ryman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-wedY749iqwmEjFa5sHRDK2-PFQtK9WwG7cahKgJ_ZfmXqJYW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean and kept at a nice temperature. Friendly staff.",
"date": "2021-06-23T17:29:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Molly, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a576f216-db57-498d-847b-760eb7ebce47",
"author": "Roisin Hayes Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnr16FfwjLp0iAMY0cAVXgJEFtsG-mPSuYElrz6wqs9un0xVng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-21T20:53:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Roisin Hayes! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2021-06-23T17:22:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7b06e3e-29f4-424e-b230-79bfa7d16147",
"author": "Stan Hundley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlFfb7311wdBqcB847CXP45JmaoYvYS--JBygyUNWubr3y6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "One special individual! Always helpful, friendly, and respectful!! Anthony Robinson deserves\nRecognition for the level of PROFESSIONAL\nRepresentation of EXTRA SPACE STORAGE,!!!\n\nTHANK YOU ANTHONY!\nFor without you here, the facility would be just another self storage place.",
"date": "2021-06-17T18:07:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Stan! We think Anthony is great, too, and we are so proud to have him a part of our team! We are glad to have you as a customer! Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-06-23T17:22:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1cf90892-7a2c-42a2-92a9-e7b9a6ea05c8",
"author": "Nate Franz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjM81Hau6V9Nc0WA3JaSRMIdtwCCNy-fmo2HPTGKphzQIgUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserved online and got a phone call from Anthony the next business day. He explained everything, and I went in later that day after work to sign my lease and get access to my unit. Anthony is great and I’m glad I found such a convenient place for storage!",
"date": "2021-06-14T13:50:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nate, we are so happy to hear that Anthony could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ffb1b0b3-fd37-48a6-9052-432881ea582d",
"author": "Sydney Potter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi-pryLZw-8b7u0u34PTrYwKYlwTgw2Q3MTkszGVbTSvQScK8Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to access and clean. Anthony is super helpful and friendly.",
"date": "2021-06-12T14:06:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sydney. Thank you for the review. We're so glad Anthony could meet your storage needs. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ec175f56-c208-47db-8572-039832483430",
"author": "Abdullahi Abdi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX96pkLUCoqGyweJkfFkqdce-PBzPXLYKn00Ugb7036eS4nA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leola is good people. She helped me more than I could imagine. She explained eveything to me so that I could understand.",
"date": "2021-06-10T21:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Abdullahi. We're glad Leola helped you more than you could imagine and explained everything to you so that you could understand. Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e10fefe-3732-40b8-928a-988a58d79e69",
"author": "Christian Purnell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbMx2i2WLwldrxc60tmL6GjPkXMHZlIrC_EB2CGZm-BmVoxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such amazing service! Really nice staff. Super accommodating! Anthony and Leola helped with my every need!",
"date": "2021-06-04T12:29:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Christian! We pride ourselves on having a friendly, accommodating staff and are so happy Anthony and Leola were able to assist you! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb1189d0-e85e-4eaa-b4c2-7825d740f553",
"author": "Jackee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR8zCYXSjiW--9dxMrg_uFCvDFjLexb6TSsXCO8wDezsfeOg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great spaces. Great service . Highly recommend.",
"date": "2021-06-03T21:18:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jackee! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdedf87d-495e-437d-9841-5ae2b241fcdb",
"author": "Celia Friedman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxBceVlMOmNecVzGCaPh0_-YeQZ9zK75U6HL_weHDMicdYengi=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a storage unit last minute and was able to easily book online a couple days before move-in. Anthony took the time to talk with me on the phone and make sure all my questions were answered. Facility is clean and secure, unloading inside the large garage is a breeze.",
"date": "2021-05-31T19:16:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Celia! Providing renters with clean and secure facilities is our top priority. We're glad Anthony was able to meet your storage needs. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "f811df2f-594d-44c6-ad3b-d9ef28445d1d",
"author": "Hans Derman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIl9zDf6E_AeCMVnO5iJPYjy-AxFb_cJn1cRt-fRY7CHuJYJk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-29T17:12:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hans! We're so glad we were able to meet your storage needs.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b64cf85-96a3-4566-8358-1dea591053a7",
"author": "Pang Pejic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5KafSeTcOokh7yAmOV9eWdVPNa9huUBFsmZxwvDFu-TL19w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I reserved a unit at this location in the event I would not have a place to rent prior to my relocation from ND to MN for work. Anthony did an amazing job keeping in touch with me to make sure I had the space I needed for my belongings. I ended up getting a house and didn’t need the storage unit anymore but the customer services Anthony provided throughout was A1!!!",
"date": "2021-05-29T15:44:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Pang! We work hard to meet the expectations of our customers, and we're happy to hear Anthony hit the mark for you! We appreciate having you as a customer and want you to know we are here to help whenever you need us at 888-storage.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0ee5ed8-f2b1-495d-b8e3-9c8518ef0354",
"author": "Jolita Vilas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0ob8BaYgxO4GcluGEg5oz4dL4KSH411Re71krb53Ltp47IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was wonderful very helpful and explained everything throughly we appreciate it!!!",
"date": "2021-05-28T17:55:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jolita, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Anthony! We are always available at 888-storage to help!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2d0a4c27-c552-45d0-bdee-68454c7545e5",
"author": "Nancy Esslinger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZwMgiVrmL2Rkgiz2ui86NKnvqkjx-r8l4ywlFxzM920IjQCa-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "As a renter at Extra Space Storage on Harriet Avenue in Uptown Minneapolis, I’ve received amazing customer service from the manager, Anthony. I can’t say enough good things about him. Anthony is always genuine, down to earth and upbeat yet mellow. He knows his business inside out and takes it seriously. He has pride in his work and is professional, helpful, respectful and he listens to you.. Because of Anthony, I’ve remained a loyal customer there for 3 years.",
"date": "2021-05-21T19:25:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nancy! We're committed to providing excellent customer service. We're glad Anthony is always genuine, down-to-earth, and upbeat yet mellow. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Thank you for being a loyal customer! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae55a946-93d5-45ae-a371-71e0336a6a40",
"author": "Nate Mengler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxamlnkAcp2Wdvvu6oCXk9UHbT5S8USNqBlxmAI9gOvtc3Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony is great. Fast, friendly service. Give him a raise!",
"date": "2021-05-14T14:51:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Nate. Thank you for the review. We're so glad Anthony could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cfa459e9-d632-40fe-8be2-e0b19c413dcf",
"author": "Rebecca Kragness",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSvV16RtvnI0o4VKB1EvqxndaPKqd-miBUEAugkYmonCLQaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-11T19:56:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Rebecca. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e391edeb-af69-4469-a300-134d85186593",
"author": "Evan Rawley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVd2pQqU_SioBaoYxGFxPZNUMUioDy1Z8ubr2r9vPTucsxy-rfu=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, convenient and great service.",
"date": "2021-05-11T19:11:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Evan, thank you for your review! We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! Stop by our office if you need assistance or have any questions.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e6ec19b3-0d7e-48e2-8ebb-5f9f9023fb9b",
"author": "Micheline Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlbq_Tp1ghLUYt7iCiSa8D2nkg0olK-C510DbNwLZe5uZM7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-07T20:08:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Micheline. Your rating means so much to us!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "488b473c-a4a7-455b-bdd0-4224e7ea9a8e",
"author": "Stacie Brudenell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW10WfyQDsKeuSzPcCQW1vtg8Nb2PVnIVuqnEHTgeBybfHNsqbF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson the store manager at 2845 Harriet Avenue in Minneapolis was very helpful and accommodating, while assisting my husband and I with our new storage space.",
"date": "2021-05-06T20:45:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Stacie. We're thrilled you had a positive experience renting with Anthony! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d11e26f-5fa5-4faf-bc04-0a833c9da717",
"author": "Jessica Tijerina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXGIHAh4mPQvWwxpMl_x8cbA30LgL1-jXhz_N0ORpEMYq6Nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service from Anthony Robinson! He was friendly, informative and there to help you get what you need. Thank you Anthony!",
"date": "2021-05-06T17:45:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jessica! We pride ourselves on having a friendly, accommodating staff and are so happy Anthony was able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2db1ff92-977e-4dfe-8df4-304163817466",
"author": "Alexandria Wysinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPitYw_9nPB2TOvUtKA-xJh9iH0fbL8y8_exh6M_kiCGgbLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anrhony and Steve are strong respect and flexible workers",
"date": "2021-04-28T21:20:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Alexandria! We are glad you had a great experience with Anthony and Steve. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9ee4075-c47b-4e16-9628-d3e7ba822f0c",
"author": "Aaron English",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4_qskWaYhrMdwOY9VOrS2t8qS0cOMzCcHlekHrHzruJ0vWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-26T23:14:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Aaron. Call us at (612) 223-7355 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f3e9092-1898-47b6-889f-f5ae419ad5e1",
"author": "Bradford Reeves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkfDvGACiLUlt0ejDoxEfcCpDdZYAXtnZ5br9RfoeQuqBRaLs=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage facility is clean, and nicer than most for sure. But, the helpfulness and friendliness of the staff is what sticks in my mind the most. They made sure I got exactly what fit my needs, and were kind and enjoyable the whole time! Thanks guys!",
"date": "2021-04-24T00:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Bradford! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please call us at (612) 223-7355 if you have any questions!",
"replyDate": "2021-06-23T17:22:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dd27baea-7029-4034-82dd-51a799b422f6",
"author": "Jeff Steers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-s-jEvswkN2ZE71FEToyAgXZJ-S-81XJAr2jAwEtQWRo_t9sn=s64-c-rp-mo-br100",
"rating": 5,
"text": "I could not have been more impressed by the customer service Anthony provided. He made sure to put the customer first and resolved any questions I had. I would strongly recommend Extra Space Storage because I know Anthony will treat each customer with fairness and respect.",
"date": "2021-04-18T03:04:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeff, thanks so much for your review and recommendation! We are thrilled to hear your experience with Anthony was positive. Customer service is our top priority. We always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "590355d6-fdc7-4316-a879-cc2b2fe971cb",
"author": "Erik Tozier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1RbusKM9EMpDY1diNsFfnKLs_MWY0VyAIAaitXkQlJpfzMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-17T22:19:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Erik! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9eb474aa-2f74-4d2e-aa27-9793efaf7e3b",
"author": "Hugo A",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzRXe6H8uBr71DzJzjcpdi0Tsnf9XkdTOnu9V5FNelci2dfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pretty solid and flexible staff",
"date": "2021-04-17T20:59:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hugo, thank you for your 5-star review. We are happy to hear your experience with our staff was positive. Stop by the office if you need anything.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5283943e-9fe6-47d8-9d26-52049136c8af",
"author": "holle8e3 H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyvH_-LyR6Gk1gYwtc2SrI5G38-c-gJvLIM36Z2YFZh1GW2aYW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and organized.",
"date": "2021-04-12T17:34:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Holle8e3! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "602ef107-c8d3-4245-a034-bcd94a183541",
"author": "Michael Klaren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVDJcY774bHLe0-B8KMVFP7IIHpURxjLo7-_9qbsEvbiCeEG9X=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony is very helpful and has shown upstanding customer service!",
"date": "2021-04-07T17:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review and feedback are greatly appreciated, Michael. We are thrilled you had a great experience with Anthony! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50682109-f9e3-4a13-b7ab-5a6c26218f69",
"author": "B-moe Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2nD6YhS0Ia-b609mHVtFDYg81QMB1-DJsrczRMPZqQfkMRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good guy clean nice patient",
"date": "2021-04-03T18:46:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi B-moe, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5e1bb12f-b895-4521-8c33-53f58247955e",
"author": "Katrina English",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4ShOyk11vz57U1TBICQoOlFrmZA8atKLahx5YVDXYUoTj-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was a great person showed me everything and was very detailed nice and patient",
"date": "2021-04-03T18:40:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Katrina! We are glad you had a great experience with Anthony. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f530a61-3fa1-44d9-90a5-6109a9ef38a9",
"author": "Mahamoud Farah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYqGbA-an-ry-ZmESjKosCwibJsTC1yIAh8lCUwm1-gRwvDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "S/O to Anthony👍🏿",
"date": "2021-03-29T02:39:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mahamoud. We are thrilled you had a great experience with Extra Space Storage. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11ebba81-4746-4c8c-8cc3-ba8a9b34b2b4",
"author": "Christopher Pollard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh0KoRn4XvWVR5pq_s2QGk8uMPNWDDVs_GezgdTqg4GHe3c0I=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you need a place to store your stuff and live in the Uptown neighborhood, go no further than ExtraSpace Storage on Harriet. Brandon and his team provide a friendly and service oriented approach, working to find the right space for you.",
"date": "2021-03-26T17:39:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Christopher! We pride ourselves on having a friendly, accommodating staff and are so happy Harriet was able to assist you! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2a538f58-a517-4516-a155-e979aa63913a",
"author": "Anthony Wong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD15NjRFzLcQlmJb-dFEG2bqiJ4MknOAGz-_CRXN4ON40IZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phone consultation made it and easy quick experience, with competitive rates.",
"date": "2021-03-22T22:50:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Anthony. We are happy you had a great experience. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2812dae5-0a68-4004-aa89-09745d272753",
"author": "Capri Jo.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTQ6hWDTFw-JMk26L2n7jHfQyWFAChRoJ8yw1Wss50iRQpRfi6PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-18T19:41:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Capri! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98628ba1-0b6c-4342-ab15-755aa0849a80",
"author": "Peter Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx2seKesXHinRYJxwC57UnwbU7Gf15CY1WoaZ-8zSxvAj9FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was helpful in helping me choose the right space for me and getting me signed up quickly. He was to the point and didn't waste my time.",
"date": "2021-03-16T16:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Peter. Thank you for the review. We're so glad Anthony could meet your storage needs. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0c6e5cc-491f-43fb-bdc2-b853d4fb8193",
"author": "Awil Sabrie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL98Hqa0v4-99kyulO_8q58_5xVsILFa-1hMKBHczTDRxNyqQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-03-15T21:22:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Awil! We're thrilled you chose us for your storage needs.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7dd9389e-0bf3-431f-89ab-0eeaa6930531",
"author": "Nicole Tweed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUC04DY8r3YMiYZMCY1xsmkUmGpPFEia9jajSUbdwBdvkLFLk4hFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-13T16:46:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nicole! Please stop by our office or call us at (612) 223-7355 if you have any questions.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf2b4a23-495e-4f2c-a037-9ade04e641db",
"author": "Patrick Eisenhauer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8GmyKeFmCmm6OPFNHZbYsU5BX2wh2tSbnXbQS8mOPz_Vdx6QG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-12T18:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Patrick! We are here for you if you need anything.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4dd6fa3-c97a-458f-a57a-36f266ef6337",
"author": "Nick Ryskamp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWEYy47zTGi93Zv7LlwtlidGglA9ZcXSWugEz4bm0biP7efg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony and team are awesome. Always friendly and accommodating and super helpful. Keep up the great work!",
"date": "2021-03-09T16:07:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nick. We're thrilled you had a positive experience with Anthony! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d8e1991e-9b1f-4845-a8c2-2140f1826ec6",
"author": "omar mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfk7nmrFKwWcURj5DtBlYLZsmcT8jzLgOTty4ip0_KG5dnGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent place, clean, good claim control and good customer well coming with honesty and integrity.",
"date": "2021-03-09T04:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Omar! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We pride ourselves on having a friendly, knowledgeable staff. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-23T17:22:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1b054ee1-fd80-425e-94a5-b0681eb30dbd",
"author": "edwin moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIp87C7ZKk_j6vPF8rTbcCTw1qTkcXoFT-ycKbehcAoiW9WwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-08T18:06:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Edwin. Your rating means so much to us!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62288c96-9511-4be8-b89d-4ab232e4eb4a",
"author": "Wanda Le Grange",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrzdqnG3X5wTrhAskWgCbj6Ezh8jVmA8WN9jwqk68WQ-A1Cxi7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was great! Very helpful and welcoming!",
"date": "2021-03-06T19:52:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Wanda Le! We are glad you had a great experience with Anthony. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-23T17:22:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b7e963f-fb62-4081-9565-9f211e641ba5",
"author": "Alesha Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyUSfeSjrdILozGexWyzxPcWa4eD1x7nX2JA01KaTNXW-Ugw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The guys (Steve and Anthony) over at Extra Space have gone above and beyond again! I work in a position where I sometimes have to acquire storage units, and have used Extra Space a couple of times. I've gone with Extra Space because they have been super helpful. Sometimes the manner in how these units must be paid is a little tricky, and can become chaotic when trying to coordinate payment for things on my end (work stuff). Both times I used Extra Space it was tricky with arranging payment and setting the unit up (on our end), but they were there to help me out in big ways. I honestly don't see another storage unit facility doing as much as they have for me the last couple of times I have used them.\n\nI have to give a special shout out to Steve. Steve was super amazing and courteous every single time I called; and let me tell you, I called... A lot! There were some other special circumstances in there too that Steve was able to help me out with. Again, I'm sure something that any other place would have been like \"Nope, that's on you to figure out.\" I can say this because- 1. I really had a unique situation that was full of fun (sarcasm,) and 2. I, myself would have probably been like \"Ummm, I'm not sure what to do?!\" Lol. Being I need to maintain some bit of privacy I can't go into detail about the \"special circumstances\" but I can say that Steve was like Superman at one point, lol.\n\nIn all seriousness though, Steve and Anthony have been pretty great in both of my experiences with them and Extra Space Storage. I would definitely recommend anyone use them and their facility. It was clean, they were extremely helpful and courteous, the prices were awesome, and they really do go above and beyond for their customers! Thanks, guys! :)",
"date": "2021-03-01T21:29:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Alesha. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steve! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bc6a82ff-6b28-4865-8f0e-9842e4d45e94",
"author": "cellodubin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9ucEKT7JB1ZQqYAGiTmgQVV_T1Z8N4viV4-eAzyu17dx-N5iS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super happy with this storage company and this location in particular! Clean, convenient, secure, and store manager Anthony couldn't be more helpful! Fairly priced and online deals that are even better made the decision of where to rent storage a no-brainer. Add on the convenience and peace of mind of insurance included in the bill and I don't know what more I could ask for. Really great experience all around!",
"date": "2021-02-27T18:58:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cellodubin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Anthony! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "62e82565-af01-463d-ae14-d06e7ce7d44c",
"author": "Sean B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3i8VtbX7vuQgz44R8f2O1XMLoq4av-e7uy3oqZ7mznVPFRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "would absolutely recommend this company, and Particularly this location to friends and family. The store manager Anthony was super helpful and knowledgeable. He walked me through the process of finding the right size storage unit to fit my needs, and could not have been a nicer guy. Customer service goes a long way for me and working with Anthony was a great example of high-level customer service. Facility itself is well kept, and really clean. Good location if you need storage in the uptown area.",
"date": "2021-02-18T00:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sean! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Anthony was able to provide that for you! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We really appreciate the recommendation as well as the 5-star review! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "53bf7f95-e5d8-4bbc-8635-bad90ed45c4f",
"author": "Gil Rodman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaVIwqpKO6wVUHG5NARZGsooRpMLSzhqdW_3F6mTX0zoSUJqM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, very helpful, very easy to get set up. About as smooth an experience as I could have hoped for. Thanks so much!",
"date": "2021-02-13T02:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gil, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ba9f140-159a-4018-a950-6ecfbdc73bf8",
"author": "Rehney Nkiruka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLP8_G3YVNf2yEpxshqO7c_4VS4Osvz0_OmYKW6Bit2VzfDyVXJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very very patient with me! I had to come back several times (I kept forgetting thing's) yet throughout the whole process he was polite, respectful, patient and very knowledgeable about the facility! I would definitely recommend this facility to other's! Thank you Anthony for assisting me with everything! YOU ROCK...",
"date": "2021-02-09T01:35:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rehney, thank you for your review. We're glad Anthony was very patient with you, polite, and respectful. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Stop by the office if you need anything.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "42c5fee8-7f1b-42a8-848f-720f015e2ded",
"author": "Raz Goldman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpAeXV9y2edt2KKgUHwKndLWD60zrO1-gGS6CJ3qfv5eHlwQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony was awesome! Spoke to him in the morning and had my unit by noon. Very efficient and professional service!\nThank you !!!",
"date": "2021-01-30T18:39:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Raz, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d981dba-50c4-40f5-acfb-41a9a7ed0d87",
"author": "Jeremy Segovia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG2NXyorGk6BeQxstzjYOi4Hx7md1mBg6_G-NjhHeSwoY1Ack=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility Great customer service. The store manager is very knowledgeable and great to work with. Thank you Anthony! I would highly recommend Extra Space Storage for all your storage needs.",
"date": "2021-01-28T22:57:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jeremy, we are so happy to hear that Anthony could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are always available at 888-storage to help.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ba713992-deea-42b3-aad7-24d8304c9565",
"author": "Luqman Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDxQLKQnatTuwnFsnT7oEzcYhEryYitNnhBlIiqLIDI_Gz9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time renting a storage and Anthony at Extra Space Storage made the whole experience smooth I would definitely recommend Extra Space Storage. Thank You Anthony.",
"date": "2021-01-26T22:59:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Luqman, thank you for your review. We're glad Anthony made the whole experience smooth. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bda097bb-37f0-4985-8b25-18259dc31e8f",
"author": "Matthew Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKudRwLG7ZaF18a1_hGYE3aKieidndh2hxWyGMhBXQwOmKhVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Can't beat the prices and staff are very courteous professional and helpful. Very satisfied.",
"date": "2021-01-26T03:23:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matthew, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f3df2220-5671-4bdb-9cf9-a4b437bf8c8e",
"author": "Caitlin Callenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbpn2dNwLmwTNpb8sa3CC1DAvvdr1W_sMR8b7EDgYOsE0MvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was so helpful to us, he went above and beyond. Our space was clean and conveniently located. We absolutely recommend!",
"date": "2021-01-15T17:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi C, thank you for your review! We're so happy to hear that your experience with Anthony and the cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8ffa6b3e-7684-4f5f-ad6b-5f4fc784e802",
"author": "Scott Brothers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq7E-oKlgJuItMzfWPAaBDeL7wCf1y7a1ITzzMEgawo-EWQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space in Minneapolis was wonderful. Very easy to access and always available when I had a question. I'd recommend them to anyone.",
"date": "2021-01-14T19:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Scott! We're so happy to hear we have your recommendation! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ece57c92-0cfd-45fd-bff3-de8268950603",
"author": "Alan Gallus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU_cEwnT8hBDhEKzm26hY9ICE-ePVg5aJaSdOCnL2kLfOVpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean , really friendly staff, Steve was incredibly helpful and made signing up smooth and easy. Highly recommend!",
"date": "2021-01-13T21:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alan, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e7622590-9ee4-4f26-a093-3fca7174ed40",
"author": "Natasha Matios",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWro2T2-f-BPIS606Qh5hS7J4mig5pGJtxz7C7ruHpfsTtqvhcV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I need a storage for few months and when I came in for the process the experience was easy and Steve was great.",
"date": "2021-01-12T18:57:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Natasha! We're happy Steve was able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba37a44d-f02b-4dc9-83be-8984e59cfd49",
"author": "Ava Kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUitYb1QZFkjWp4mGD1bMAgad5jU8ypDK8KcuEoNiWHeRlL8rHm5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony was super helpful and accommodating and this is a clean, convenient, and well designed storage space.",
"date": "2021-01-02T05:19:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ava. We're thrilled you had a positive experience with Anthony. If you need anything in the future, feel free to stop by or call us at 888-storage.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a46afbf8-3ee6-4b7f-bf2b-ab0d5a2fa996",
"author": "Nick Hansen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIBY8bOb_zaX7jcsXUfkqMJuFMfr062snQ_I2tDj0jMsJJtXSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a really good experience here. The staff made the move in and move out process really smooth - I appreciate the customer service and I would definitely recommend this place to you!",
"date": "2020-12-29T21:15:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nick! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2900e0cb-c532-4dd2-b42c-218206fd18d6",
"author": "Jeremy Jacobsen (JR)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSmuQuCHwSLezf1aP8ZvR9r6TYk-h8eNl46oe89HcePev--2a-JQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Partner rented a storage locker here and it is extremely clean, well lit, and secure. Management is excellent and very understanding and helpful. You'll like this location if you need extra storage space.",
"date": "2020-12-23T00:58:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Jeremy! We pride ourselves on keeping our storage facility clean, secure, and well lit and are thrilled to hear your experience reflects that! We're glad our team was very understanding and helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "775b2691-f0b7-41a9-80e4-32b174ba0cd1",
"author": "Stacy Nathan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvazWtdHYDJCa87JWIlAvSLWHDiaOowquE0zyMAQrBhBev8w04=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped in today to inquire about some storage. Assistance was incredibly professional, knowledgeable and pleasant.",
"date": "2020-12-21T18:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Stacy. We're thrilled you had a positive experience at Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f553f5cf-bba3-4d7f-a72a-6ecb2b49814e",
"author": "Lyn Grider DhA",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkQ-NWgJJ_UIJPzMQOBFKibo64cn8fFm7I0LUIR2Go7Ed6wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been very impressed with Anthony. He is courteous, efficient, and personable. That last one is important to me; I feel like I'm putting my stuff in my nephew's garage -- in a good way! He can't do enough to make my life easier. Thank you Anthony!",
"date": "2020-12-18T18:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lyn Grider, thanks so much for your review! We are thrilled to hear your experience with Anthony was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b26ff2d8-3a0c-4874-816d-bf83308a8ea7",
"author": "Tara Helm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXbCUSSgvgAgKxa1G1Znka9UKh8aAzh3N09VOujMBI66pQOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean storage space that is conveniently located! Staff is always friendly and helpful.",
"date": "2020-12-18T15:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tara, thank you for your review! We're so happy to hear that your experience with the convenience and cleanliness of the facility has been positive. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "23f0d74b-4317-4fed-a921-93597657c53b",
"author": "Mercy Housh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCsjc8edO2xSgAxajnw-RpT9-cvda2dFqhluYPQQ9KpMwtQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was super responsive to questions and so easy to work with! Great customer service and seemed like a clean, safe facility.",
"date": "2020-12-11T17:55:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Mercy! Providing renters with clean and secure facilities is our top priority. We're glad Anthony was able to meet your storage needs! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-06-23T17:23:23.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "74d869cc-6b9f-46a7-bb80-7c0a09ebdf3a",
"author": "Miss Miii",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPZ7c_NKnQREO7rgjFdPIh1VklKr80Iv3UDoWvBsUYazOlww=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really appreciated how convenient this experience was! I was able to book two units from out of state . One of the employees even left my lock in my unit so that I could move in my items on the weekend, that was really helpful because my move was scheduled for a Saturday when the main office is closed. Moving out was really easy and Steve was super great and refunded my prorated storage fees. The facility over all was secure and easy to navigate. I would definitely recommend this facility.",
"date": "2020-12-07T04:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Miss, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Steve and his team. Thank you for storing with Extra Space! If you ever need storage again in the future, we would love to have you back! We are always available at 888-storage.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "64cfc6ff-fc02-4f73-9fef-622ffe2bd813",
"author": "Keda S.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWS0yA5b8za0RO7uj8Lqx83R5O_Z_qap17TYszcxYayuu1MepQH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience speaking with Manager Anthony. He was very knowledgeable and answered all my questions and concerns about temporary storage. Just awesome customer service!",
"date": "2020-11-30T16:39:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Keda, we are so happy to hear that Anthony could accommodate you. Thank you so much for choosing Extra Space for your short term storage needs. If you need anything in the future, feel free to stop by or call us at 888-storage.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad94d540-21d7-46e0-bd6b-df0ed11f82b1",
"author": "Ashley Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcTikWhaeSbp1fIOz2BX6kMS7ppup1_8vP8On-ZGgppcOXOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage space in town. Great location right in south mpls. Clean, easy, affordable, great customer service. Would use again and would recommend to my friends. Thanks extra space for a great experience.",
"date": "2020-11-28T22:48:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "8d46f407-3988-4dd4-81ce-e70c421b3b53",
"author": "Debra Ganshaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1AY80yQ4L9-XKHBKNffeHVaKiB5bg2uJGO4u5HWW3R27dVKe5=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a climate controlled space for my vintage clothing and accessories collection. This location and space was perfect for that! Great staff, convenient and easy to utilize indoor garage for unloading/loading. Easy access to large carts and freight elevator. The prices are a bit high [IMO] if you need the space for years as I did. Rent goes up every year. But....the space and staff were wonderful!",
"date": "2020-11-26T01:08:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Debra! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "161abfc9-ad59-4f77-a33a-26f98ec68a63",
"author": "Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUxZnec0sbrWMz07n38f7zU0pywzwrR8ITfpqhUf_m6p7vEBAt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service. A great storage building!",
"date": "2020-11-14T21:36:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Thomas. We're thrilled you had a positive experience at Extra Space Storage. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cc25856-a889-4851-b0f9-334ec956832c",
"author": "Rob Schmid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYPMtLvyH4do6CQXhFWTN7y_JvFrY8CwsyQ5LeGt6jTW6ngQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility- would highly recommend- Steve & Anthony are great managers & were great to work with during the leasing process",
"date": "2020-11-14T20:13:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rob, we are so happy to hear that Steve & Anthony could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call 888-storage if you have any questions.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51e189bc-41f4-4785-9b6b-904ed9b210cd",
"author": "Amy Roark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa1sBLqrviMRrxy6ylufRK70jLmPkJD5MTdhE8iII3RzvAeXvd1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service - so helpful. Really appreciate everything!",
"date": "2020-11-14T17:25:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Amy! We are so glad we could meet your storage needs. Call us if there is anything else we can do to assist you!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "425c738f-ea3f-4b3b-a182-88d93f929ec0",
"author": "Alison de la Paz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFDpbRXIuPUcZ-C7hlnZdSDF26g2jp0mCwPvKc7Zncf2PGdNBM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!!",
"date": "2020-11-14T15:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Alison! We are glad you had a great experience with us. Call us if there is anything else we can do to assist you!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97452fdc-36f5-4516-8625-9b264eba3836",
"author": "Hannah Swenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKndzYufVHrxbiGZAgKjPFW6oMOdzEGmneVxDWdqlMjy25OjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve stored things here between moves twice and have had nothing but great experiences with the facility and staff. Anthony is super helpful!",
"date": "2020-11-12T22:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Hannah. We are thrilled you had a great experience with Anthony. If you need anything in the future, feel free to stop by or call us at 888-storage.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e182cec6-9340-4180-af3a-d87d3cbc5f7c",
"author": "Hillary Metz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJK3I4RyhsWKMsgk-qiWpr-G-_nCPxETOo_eP51fYgYEGMBiJh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was GREAT!! This was by far the easier and most efficient storage rental process I've been through. It was quick, easy and Anthony was a delight to work with over the phone. Thanks so much.",
"date": "2020-11-10T18:13:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hillary, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Anthony! Please stop by the office or give us a call if there is anything else we can do for you.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3dc5aa9d-4940-4ae5-9f73-4c935f726725",
"author": "Serina Junerosee (Nina)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4DTDHaiJd-NXJje3RAvUrvnRDDO1VBr8SzPQZoHeZKSdTOY4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-10T18:06:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Serina, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16ffcb86-63bf-4ae9-81ac-85be9a46fe8d",
"author": "Emily Clashe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_ApygT_f5itUurLLTimpwIpvodNfH-DJZ4hzXjIG2u__uzXO0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was really helpful and made the checkin process easy, explaining all the different features.",
"date": "2020-11-09T16:59:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Emily. We're thrilled you had a positive experience with Anthony. Please stop by the office if you have any questions.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e68e3897-6930-40f5-84e4-a985614b64a6",
"author": "Asha Jama",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR3XQ3Hig_yaS-yJ_5yaQ-Nowzss3J_hGKmZt4VQ5bApjXmSP4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-09T00:15:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Asha! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85564714-1865-4067-a0ec-735fe504d9a4",
"author": "Sophocles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxjsEX1AByiVxqrBW8EnqAfa48y8_7JSTquB5oxmvvhHDaTY_h=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very professional and made the process quick and easy. They are always friendly as well. Never gave me am issue when I needed to make a payment arrangement, and tha facilities are always clean!",
"date": "2020-11-06T19:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Duane! We're happy to hear Anthony was able to meet your storage needs in a timely manner! Give us a call at (612) 223-7355 if you have any questions.",
"replyDate": "2020-06-23T17:23:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "28777462-6494-4770-a880-4aa31bc887c4",
"author": "Ron Francisco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEIBnirIExZ0-Ij5LhKGpeIZoBD79mxThmTJ0kwxsMaLSeL06S=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The best storage in minneapolis at affordable rates and friendly staff",
"date": "2020-11-05T01:59:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ron, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0fbf399c-9666-4353-a18f-30bcb96bc531",
"author": "Brenda Smail",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2qD2ooF0r_10RIrKnpLWrWlsnsBeV-lHmjTRSt26p9ooYIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super fast and easy reservation and check-in process. Steve was very helpful. Location has very easy and convenient access.",
"date": "2020-11-01T02:01:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brenda! We're happy we were able to provide a smooth rental experience. We're glad Steve was helpful. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Call if there is anything, we can do to assist you.",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "49969ff7-c998-40df-9d31-e3d79c4502ff",
"author": "Rocky Christo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpLeezRCtcnIuefznqNkHR2bb98dhDCm4cz7X2mc5leKZgrH6WaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great, very easy to access and get your things in and out. For the price you can’t beat it, specially how convenient this place is and the cleanliness they keep it. I definitely recommend this place if you’re like me and wanting to keep you’re things safe throughout the year.",
"date": "2020-10-28T23:37:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Rocky! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We really appreciate the recommendation as well as the 5-star review! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cf99b1f0-179e-4a2d-bc37-62ee8691898b",
"author": "Ulrich Faircloth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoKtNfDiVE0C02U4zW2F4O5HM4xuaEAzDRB0QkYp3OQ4k4HqP2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage has been a great choice for taking care of our business needs. Steve, the manager, has been extremely helpful throughout the entire process. He helped us check out all of the options I found online and got things rolling. I just recently went back in and decided to upgrade our storage. Found an even better one with more space at a low price. Very happy with that decision.\n\nOverall: great pricing, storage set-up and excellent service. Very happy working with these guys to help keep our assets secure! Very impressed!",
"date": "2020-10-28T20:25:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your kind words, Ulrich. We're glad Steve was extremely helpful. We do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us if there is anything else we can do to assist you!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "79f0e23b-063a-4092-9414-7fab9c10b2a1",
"author": "Ronald Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgIkfkQzOh8SV3DfUkFW7Elbz24Sp4om5yAbsRmwRsHaC2Ed0X=s64-c-rp-mo-br100",
"rating": 5,
"text": "extra space storage was like having more space in my home , I will always use extra space storage ,",
"date": "2020-10-28T14:01:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Don't hesitate to reach out if you need anything, Ronald!",
"replyDate": "2021-06-23T17:23:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "074c4eeb-5801-4d34-b372-e1fbd1104f5b",
"author": "Anthony Presley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ69AzmCq8uhrkAQzxOrgR8RbEnNOKBdX8TGbeSc9PzMf2tPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was great! Very kind and attentive.",
"date": "2020-10-22T20:10:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a44b38f2-d348-48d2-9c93-cf69563da39f",
"author": "Kaimoon Hoegl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6wYSpYjDkJN-N48lLcQAEYobbrasodx9LLJWbao99FxI6T8NY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant experience with Steve, very helpful and it was quick to sign up and get the unit.",
"date": "2020-10-20T17:16:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da7863e0-5461-4152-8dd7-9f71c2a0e694",
"author": "Toshi Karato",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKebqnbTYxX66jn98IkjNhAhdC4sPFI3RhHI_Cl5GDOKLHMAg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience from online reservation of unit to working with the staff to see the facility and work through the logistics. Look forward to seeing how this experience goes!",
"date": "2020-10-19T01:44:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "432e8638-0ceb-44ec-9bf4-711f7d1a3832",
"author": "Tamiko French",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCrVq6SngmcrIfYqUgJg4ntTQldKc7-ezNS3U9eJTB8VxH7e0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much for your quick, efficient, clean and perfect sized storage service. Quality is important to me and this place has provided that for me. Recommended!",
"date": "2020-10-13T01:10:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "43cc673e-5a64-42ed-8c5d-cc58a784844f",
"author": "Marie Suttles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXjknAh2Dn3DNM4BfOciUilOeYBrNvUL6wDYTnzWDlj3jEkq18=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-12T19:57:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0b1008b0-cd27-47e8-98c0-13d81a4a9942",
"author": "Omar Orozco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJabWZu7mUxHRQN7hMODjwE3H82VmY6KchUjhTuGGrlASuEbFJM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-11T16:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "467b56e8-08b3-4def-8ae5-baad4187158b",
"author": "Brittany Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ7i5Yxp6gXOMculHBkfpabNvRyR8PM9xnNmzMj331mKuMHai4=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2020-10-08T22:32:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "22da7bbf-7d98-4868-a4dc-aa4436c441d2",
"author": "Matthew Goldberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw4Tzsoyirk2ZeU24q8a4_GgTT_yXddUu1r3RNfT9lHr4SyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Steve was a great sales representative and helped answer all my questions. He followed up quickly and made sure I felt comfortable with everything before I signed all the documents.",
"date": "2020-10-07T17:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "18c95455-c1c5-4269-9fb6-4e5c93a57234",
"author": "Kayla Lacroix",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa-XjjVIP-rmcnUZDptFJnQLwwjcgRiR7kYr8apsG4gah4-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful great place great location!",
"date": "2020-09-28T20:32:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b7903383-d8eb-4b32-a438-0f9a345dfbec",
"author": "Leshawn Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlUfoGj-lin-UPO_aXNifU7lQ65JlGwP8o2rH863zJPMSZ1wAL=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-09-22T16:08:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0e8af648-a805-44c8-977c-4dcba793eaea",
"author": "Richard Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJC97SnI4shqyn6DKj0dBtas0AZ564-Hqgk-GkQJq8mUurixY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service was great! The office stayed late for me after i had trouble getting there before close and were super helpful!",
"date": "2020-09-19T22:39:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "80a41ead-8bf3-4ef6-9f59-c839064236af",
"author": "Julie Broscoff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVprQG1zzrI02W5mcglzOxk1kQBATaI1Zj4dTAMhYunbe51O3RJeg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Seems like a well run outfit, however, I was unable to enter to help remove some possessions yesterday due to the excessive strong perfumes used in the facility.\n\nThe chemical deodorizer fragrance is too overwhelming.",
"date": "2020-09-14T23:49:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "286e3760-e1da-4cdc-b8df-d123a9018151",
"author": "Whitney Tope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-viPW5Ml3_fUlrtDo1GoLckvPY4psyZx6ciZSiNCP34TBlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-14T22:55:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c86f5294-f5f7-43d1-9f7f-40d27c8da2e0",
"author": "Kathie Holm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4IUp1MjDwfzTYh4mLr177UmBzgpAUtGmGzubcMW9Mc-jcnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had the best experience with Extra Space Storage..especially Steve Golombecki..\nHe went above and beyond to help me with my payment...he should be recognized for his concern for his customers.i would highly recommend this Storage company based on his friendliness, his concern and his good heart...thank you, Steve!!",
"date": "2020-09-11T21:41:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2fecc75d-c705-4acc-bb6d-f8c9a39b25b5",
"author": "Slim Jymm (Health Is Wealth)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeOcqpKLLuoTdW-rj_vHNJRioTfc3ZWK_WyR7ZqmMLqteM5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful time today Steven Golombecki is a model employee had is very respectable and very Professional",
"date": "2020-09-08T18:28:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "468572f6-b2f6-40cb-baf7-a25412173d5c",
"author": "Clove Mattlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeqoUcD31JlWJrOByLPMYnWeQl1jbvAMA-fVFdkC1KGXwK4eTPxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, well-lit, and plenty of parking! Anthony was very helpful when I had trouble with my gate code, and he went above and beyond to make sure that I would have an easy and pleasant experience!",
"date": "2020-09-07T19:35:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9a4efa73-5beb-4d5b-a7b8-59959a505abb",
"author": "Brad Crnobrna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw_3fIiuCXtF-nh9P7e-KlBJLkCReJ3Av_v5Uf0Y1ag0tl2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Clean storage facility",
"date": "2020-09-05T21:06:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1597ad33-5ece-42cc-b325-7bc1ce10bebc",
"author": "Jordan Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLepOvTLt8RteLNfeJrU8fRkklsxmKW0j3M3y3i28qxxh1q5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony works there and is very helpful if you ever need anything. Extraspace is way better and possibly cheaper than public storage.. The access hours are super helpful!",
"date": "2020-09-04T20:12:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "4086c81a-9e03-4a48-b7b1-6299fab02f3c",
"author": "Alyssia Quijano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHXafC3IPvnslIzQTUMmN5rdkbKpVzTKTeKVXzTBOPTbMvliBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and helpful",
"date": "2020-09-02T15:32:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73a23888-a17e-49a6-a25d-707d0b72f126",
"author": "Jose Saucedo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL1qhdhZt6XtiQz6o2V8kjH36zxuHw6NZHg-8JHnDtkYw44w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We only need our space for a few days but it’s worth the money. Makes moving so much easier and less stressful because our move out date and move in date are 2 days apart. We were able to move stuff out through out the week, which makes it easy. The assistant store manager was also super helpful, he answered all our questions. They also have a garage entry doorway so you can pull your truck inside, very helpful since this is in the uptown area where traffic sucks. I recommend this place!!",
"date": "2020-08-28T23:32:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "93424a67-0fda-4c05-ad2e-67ff7408b582",
"author": "Mohamud Mumin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgNhO_ZquEcNa7CoyRJqVDoFYVVWQ4H--ZeDAxMMcWm_Hb2N3K=s64-c-rp-mo-br100",
"rating": 5,
"text": "The folks here are super helpful and friendly. Safe n hassle free storage.",
"date": "2020-08-24T22:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mohamud. Thank you for your positive review! Security is our top priority and we are happy we could provide that for you. Please call 888-STORAGE if you have any questions.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e91cafea-dbc1-40a2-88ac-a3acf6431196",
"author": "Sophia Makes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk1fYfAuHj8bsOpNJQLk29KdjEp_ZUye3r2ZE7rrkmgDHgKETu=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager, Anthony was extremely helpful and very thorough throughout the entire rental process. You can tell that he enjoys his job and helping customers. Steve on the other hand i have only had the misfortune of communicating with via phone , he came off as extremely brusque and abrasive. I am grateful my initial interaction had been with Anthony rather than Steve because i genuinely would have taken my business elsewhere. Other then that the building is very well kept and I love being able to pull my car into the building as i unload it makes me feel safe.",
"date": "2020-08-21T17:39:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Sophia! It's wonderful to hear you had a positive experience with Anthony and that we could provide a well-kept facility. We want you to know that we are here to assist you with any further storage needs! Thanks for your review and for allowing Extra Space to provide your storage solutions. We really appreciate your business and are here to help if you need anything. Let us know if we can do anything else to assist you! Our team is happy to help.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "db69cbe1-c55d-4ec5-a80a-2629c6242889",
"author": "Zeinab Amin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmzF6_7D6yi5XWnSx8dDNxFJXYSb7zTJS6C8fyhJGqhahEUN234w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was wonderful funny thank you Nice to see you again",
"date": "2020-08-20T21:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Zeinab. We really appreciate you taking the time to share your experience with us. We are glad that Anthony could help! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "547052c9-19b0-42c3-acc4-d71e2e391990",
"author": "Ibrahim Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcg-nK6TdMSrJa4ZvzmYy6a-XqkPCe6xXP93WKgODpadyvVHiz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony It was pleasure working with him today thank you so much....",
"date": "2020-08-20T21:00:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ibrahim, we are so happy to hear that Anthony could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call 888-STORAGE if you have any questions.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a565f788-48c9-4557-878b-15864e8dfa16",
"author": "Deanna Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVE04pJ4Ba56GuqvGWQnRjmQHfeW94SXnV0R6DltAfpskA9d0atTQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have used Extra Space Storage for the last 2 years during the summer as storage for college furniture. Place is clean and feels safe to bring things in and out of. Will be using them again as we go through more years of school.",
"date": "2020-08-20T20:51:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Deanna! We work hard to keep our facilities safe and clean for our customers. Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f4a74a88-4000-482c-9405-e7134cc173eb",
"author": "lisa vollmer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlz6VTXGy3BXQcBfe7FDkUdmi5kowsYPwsmOX7GR0SanRwVts9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful, easy and fast rental process. Property is clean and secure.",
"date": "2020-08-17T15:32:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Lisa! We work hard to keep our facilities safe and clean for our customers and we are happy Anthony could help. Please let us know if you need anything!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "11cfb64c-a10c-4bd7-80ad-ac394340874d",
"author": "Leslie Elisabeth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgpvrrPV5o-YGzEwT-oKoTJa4J3D_5GqlZXFYm7sUiEgdANm1vrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommended. Great service. I did renting process online and it was quick and simple. I got there and tried to find my unit myself. Got lost lol.. Went to office and they were extremely friendly and helpful and brought me right to it. They even give u a free lock :) i",
"date": "2020-08-16T01:43:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Leslie! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! Our team is here to serve you, so give us a call at 888-STORAGE if you need any future assistance.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ab265c4a-a7e7-4d96-9e65-d5abf531770a",
"author": "Tamara Libermam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGSGy2jtR327wUyxDn-skC1UAbHend65E-KUVqmfepBDI-sA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to make the necessary arrangements. Very impressed with their customer service.",
"date": "2020-08-03T22:56:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tamara! We're happy we were able to provide a smooth rental experience. We are always available at 888-STORAGE to assist you.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e473e26-78f0-46d5-aff1-402bbc6f072f",
"author": "ismail Abshir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLR8JsiDX9mmQUwb91iNRgl52PJ28HIwWhuKpeYsZyyHfIug=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great place to rent a unit and I highly recommend, the staffs are soo friendly and they willing to help you out. I will definitely come back in future",
"date": "2020-07-31T06:08:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Ismail! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6fed6c1f-ed4d-4b7a-9a4e-90a2f7feb921",
"author": "Kasota Stone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRDY5KX5jrR6FMUYwS5-f0loFW9xkFVpTHJNP-dUs_vNht8A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-07-29T17:01:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Matty! Please stop by our office or call us at (612) 223-7355 if you have any questions.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af08af9d-2e75-4808-b56a-4bff62e3bd3e",
"author": "Mary Kay Swindlehurst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgB1xrcIAlqFr8t-tPLausAVh3w85m3mnUuGWjuy0TnCSTFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-28T17:31:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re happy you had a great experience, Mary Kay! Thank you for being an Extra Space Storage customer.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d941aea5-8055-4593-8343-0a7438f14256",
"author": "Madeline Whitman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfZQP7jkEhiH-h24lGeULsxsbht7iBSMm-l88Cb4eMDvDyHHnVVg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-07-25T16:58:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Madeline! Your feedback means a lot to our team.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bdb835b-dde2-47f0-bb5c-e522a69ce7ea",
"author": "Marie D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtxO6PcBdQEz4Egnhv8RmM1_JumTvVNLPS_ANXYx4l7oUeJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Real cheap",
"date": "2020-07-23T21:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Marie! We are proud to provide high-quality yet affordable units! Give us a call if you have any questions!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4756bb52-057e-41b8-b978-80137e9d736d",
"author": "Anthoni Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1b78Shy7m_r5HD2V3cC2fHg4tnXIsX6FUwui5dbhuv6aZA2GG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Love the contactless self-service storage units. Very simple and easy. Great location. Really appreciate it.",
"date": "2020-07-20T22:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, AR. We really appreciate you taking the time to share your experience with us. We are happy to hear that you appreciated our no contact rental experience. We are always available at 888-STORAGE to assist you.",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "eddef0a4-0c69-41dd-80b4-7c8be3f7a7e0",
"author": "Halee Kirkwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX834RmbFUZTZa99oz_K4Nzm2S4hlAWMk0zq_v12DeGyvDjIOL_6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service! The manager Anthony is a real gem and cares about his customers. The facility is clean and it was easy to move in and out of the facility with a truck garage, dolly, and lift to make getting to the second floor easier. Highly recommend!",
"date": "2020-07-20T18:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Halee, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's great to know that Anthony cares about his customers! Please stop by the office if you need anything!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8990aa5d-aa63-43f6-99ca-cb5e63ac66a1",
"author": "Smartbar LLC., Corporate Office",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfrgdWTgqSN7zVBzFiP39qrM3XHVx3ppli1Zj1ipjJV86Oug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony and Steve were very helpful and informative. Will refer this location to people I know.",
"date": "2020-07-19T17:13:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liz, thank you for sharing the positive experience you had at Extra Space Storage! The recommendation means the world to us. We are glad Anthony and Steve could meet your storage needs. Please give us a call if you have any questions!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "056fa41f-7910-4893-bda0-b6f21b52a713",
"author": "Judy Rygh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtMUqWUx3kszUSffX2D1fqq3jRl-K_6g7ceC4b-E7aQqyqBHsyxA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space went over and above to help us two woman who knew nothing.\nAnthony was very patient and kind! Thank you Anthony!!!",
"date": "2020-07-17T17:01:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, Judy! We are happy to hear Anthony was patient and kind. Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b6fb228-45db-4935-a75d-6aea91f62e0b",
"author": "Meredith Dowd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNCmf35OOUSEO_DEbraxHZrTVJOVQg84Fxxzdapw18jV7N3DWOyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "After reserving online I received a call from Anthony within minutes reserving my unit. He clearly walked me through the process and it was a seamless experience! Highly recommend and super friendly staff!",
"date": "2020-07-17T15:11:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the excellent rating, Meredith. We are glad Anthony was able to provide exceptional customer service as quickly as possible. Thanks for recommending Extra Space Storage!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fcc1cde5-257c-4f8f-bde6-3b12be6bcdee",
"author": "Ryan Poehler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7lPhnZMoXIKcR4ZEWBLK-PJJBtzDuPwogleGiUSBUhBPAI2_x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super quick and helpful! Great communication and really accommodating.",
"date": "2020-07-16T20:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ryan. We are thrilled you had a great experience with Extra Space Storage. Thanks for letting us help with your storage needs. We are happy to help, so let us know if you need anything!",
"replyDate": "2021-06-23T17:23:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8ca0e8bd-2580-4974-a6e0-c1ee469d3f9b",
"author": "Raymond Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGz3-J2XyywuSjsQFR7f4TzqZl7pDqsYohcH03wGzLg1YaBSM=s64-c-rp-mo-br100",
"rating": 5,
"text": "affordable and easy to get everything set up. Staff were very polite and helpful.",
"date": "2020-07-02T20:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Raymond, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Thank you for choosing Extra Space!",
"replyDate": "2021-06-23T17:24:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "68bd120a-7210-4515-9638-7fecf7e7a899",
"author": "Demarkco Beamon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfFRLOgQWDiZUiyHyNPCAXSrrvBpS9orBmoeyxw7XYg61cTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good customer service, clean building And Steve is great",
"date": "2020-06-30T14:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Demarkco. Thank you for the review. We're so glad Steve could meet your storage needs. Let us know if we can do anything else to assist you!",
"replyDate": "2021-06-23T17:24:06.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0771cf5f-6862-474d-b297-f226735350e7",
"author": "Brittney Vittera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPPAWJvuSA3IDGf3bQnTP995KAjgI4AmNCQmdCViZ8aQBpdWNV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson the store manager was awesome.Such a nice guy.Took the time and showed me all around and found me the best Unit and price.Very happy.",
"date": "2020-06-25T00:57:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Brittney, we are so happy to hear that Anthony could accommodate you and help you find the right unit for your needs. Thank you so much for choosing Extra Space Storage, we're grateful to have you as a customer!",
"replyDate": "2021-06-23T17:24:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0cb104c0-267b-448f-b3eb-03d7f7a33cc8",
"author": "Matilda Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqxm5YlIvDizGQKYC_viAI5YgXM0q83tDCf_0syFtJUZvshpJb=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-22T19:51:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Matilda. We're here to help if you have any questions or need assistance with your rental! Call us at (612) 223-7355 with any questions!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0312f34-a068-4027-9d8a-3a8a4aafc74c",
"author": "Katherine Murnion",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUZwwrsG02fuQoSuUCjznlhqXAQhzex8lEFvMlAweDxgUNf3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is friendly and helpful. Facility is clean and secure. Very happy with my experience with them!",
"date": "2020-06-20T23:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Katherine! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "72b7ca7e-55e5-4801-905a-c7aa1149be62",
"author": "Jeremy F",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrmvG-rR-t00eGpBPmjWPY_Fd_WYsllJB-YxYJEI6PzEy4TFk0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and secure storage, and Anthony was very helpful in signing me up for the right size unit! The place IS a maze inside.... That's another theft deterrent, so I call it a win!",
"date": "2020-06-20T22:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeremy! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Anthony was able to provide that for you!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9157bc6e-b3a3-475d-a05f-5901c14ee808",
"author": "Matthew Sairio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLrutmu-jSCRAR3qpVkieiRJzYEgTGUCRbsqWxiqGM6jtKdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service here is great - They are always very helpful. Facilities are clean and well lit. I never seem to have any trouble finding a cart if I need it.",
"date": "2020-06-19T18:06:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Matthew! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b1cc2d2f-02bc-496b-a458-a4e92bacffae",
"author": "Jeff G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2h3oqlGvBukMjXWRRjHoLZtgN9gje2VHyk4G5RYXLIxSBWCU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony was amazingly helpful and the storage facility is nice, climate-controlled and secured!",
"date": "2020-06-17T22:07:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your rating means so much to us, Jeff! We're happy to hear Anthony was amazing and that we could provide a secure facility! Thank you for choosing Extra Space Storage.",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "80d3b9ad-e981-42c6-b62a-360947b3d427",
"author": "Dexa Franks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXdpQbVNsh9SLr4qHHpXaaz_Ios5_6v9ntKv0m-sia_Imb_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and great price !",
"date": "2020-06-08T16:22:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dexa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! We are so glad you are satisfied with your rental rate! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6ace5730-4e08-4b57-8eb7-75c3d3b55e23",
"author": "Lord GG",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPb2idi2xYg-7ccLb4Kn6YlW1UFaP-_maBSx3XhI5BgpbaYtH0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and great experience, highly recommended",
"date": "2020-06-05T17:57:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tashi! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! Thank you for the 5-star rating!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3581634-4697-48e3-a43d-2cb177a1fb63",
"author": "Corey F.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlKCjtP55Tlva_U6sR2MVHcqHWhziDRIfwgfmJh9Azsrh8VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just absolutely exceptional service. I am in the midst of moving into a new apartment, which has been especially stressful in these times of COVID.\n\nBut Anthony and his team have been amazingly helpful and communicative - one of the best customer experiences I've had with any business in the Twin Cities. If you need a place to store your belongings look no further!",
"date": "2020-05-01T20:33:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Corey! We pride ourselves on having a friendly, accommodating staff and are so happy Anthony and his team were able to assist you! We certainly appreciate the 5-star review!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "703a9a44-125c-44ac-902a-bb812d5845eb",
"author": "Lisa J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmKrARC664EtcE7TVJU-v0njGBFZc961iwhoh-RK-4hOWHGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-04-16T11:18:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lisa, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "400cf136-39c8-49ca-a22b-2fb071cc0362",
"author": "Omer Nour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHfmbvkrFeUjVLv3pPkmD7xjCFUQUYbgHrEOGvuu-DLCp4jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I wanna make review about this place specially this moment following or practicing social distances and communicating the customers is really great specially Anthony Robinson is great customer service",
"date": "2020-03-25T21:32:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Omer! We're so thrilled you have had a positive experience with Anthony. Please don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bce8bf11-42ae-4fa8-bf3f-828316760971",
"author": "Forrest Wasko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlNKWhCxmfh06Xs_-c8qPg-3D3SYMjzF0DOem9g7R3dC1ViLvj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and friendly!",
"date": "2020-03-23T20:44:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Forrest, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "493a3022-39c5-4d1c-8571-fd213c09caf9",
"author": "Brian Rudquist",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB5mQXge1L47zWYT3lmsBmWny4HV3xoyl1Up9pzBfsEHO0Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-23T14:55:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Brian! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecb2cabc-8c32-4562-8b98-d9c05da3dcff",
"author": "Darby Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpmmiHJOtvR40ciVVdNnr_3w213ebuDFZCfPpB71gGNyR4ElUEQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2020-03-23T14:54:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darby, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50573f53-8010-4011-920e-11d81309d9c8",
"author": "Charles Berry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZIQ_fe1JR2yq9VI7J3vJDP8aFk3lu-3ef6S2PrEPadInLuJDL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony did a great job showing us the property and explaining our options. The deal I was looking at had a cheeper option. Great he took the time to understand my needs.",
"date": "2020-03-22T15:08:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charles, thank you for your review. We're glad Anthony showed you the property and explained your options. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9f3e7d09-9b58-4925-bda4-fe1176909f52",
"author": "Jason Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmxmTKZbaDHhF8budtflOsOxYmslXTvorwnug5mD_mMDVp2Qgx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice, dry, easy access.",
"date": "2020-03-21T20:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Jason! We are grateful to have you as a customer!",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "d6dffdc2-ca3c-481b-b65e-fb0794bf86dc",
"author": "Ginger Bebop",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2CqspFB5WfbtHGpD2Mqx9ZFDxwuTJDTR0t-eEWXL7sfN8Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service.",
"date": "2020-03-21T20:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Ginger! We are glad you had a great experience with us.",
"replyDate": "2020-06-23T17:24:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6918cc4-f252-4ac2-a75f-801e1f9076db",
"author": "Gerald Benford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW4kuntH1dPJzWml2qo5PQ-x03UlN89fxNhRINUy9rYqjhUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience cheap which is great staff was excellent when I rent again it will be here",
"date": "2020-03-21T19:36:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Gerald. We really appreciate you taking the time to share your experience with us. Thank you for being a loyal customer!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "282575ab-1d37-41f7-b037-40126b713b19",
"author": "Kathleen McDonough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuhblXG6LPPmPIqym5fG3t5c-fL7X7trd7uY3JOopLL3MHqJ-8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful.",
"date": "2020-03-21T17:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kathleen. We are happy to hear Anthony was very helpful. Thanks for choosing Extra Space Storage!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "efe145d9-9884-4b93-8e09-adeb2c922910",
"author": "Boringname",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4mFJQj4qggs--bRTrlVqtaUaB_dbZA3mSutUP817aYPVgjsLl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy access, CLEAN, professional management. Anthony made it easy",
"date": "2020-03-21T14:20:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Boringname! We work hard to keep our facilities clean for our customers. It's great to hear that Anthony made the rental process easy. Our team is happy to help!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "137d3f04-3631-429b-a37d-d07c703d19b4",
"author": "Jon Frank",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9x8X-8-jDvEKNhG8gqoyEvz4HhHrk77ibMh_Yc1i2aXZwnA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-03-20T17:54:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the great review Jon! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (612) 223-7355.",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b72b8932-9a5e-4dc6-aee6-c2b6a9eef4bd",
"author": "Matt Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0SCcMLX72cN08CsFAukg_5ativgJ6RN56kUMiJld2TuOPkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, Lucretia was extremely helpful and friendly!",
"date": "2020-03-20T15:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Matt, thank you for the rating! We’re thrilled to hear you had a great experience with Lucretia. Our team is happy to help!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e0eb7bd-abbf-41ca-a7b4-153f11c329f8",
"author": "Mike Swan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB6ma02oGdjk3vjlBCPTvhdMedISGODCqVSaUxHbBy5AhxeXUEhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-19T21:35:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Mike! Stop by our office or give us a call at (612) 223-7355 if you need assistance or have any questions.",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4f522a8-8b2b-42d5-a2df-581decc7658d",
"author": "Steve Schatteman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8NmI4uSxpFi3shGgrQzZshDVvf7KLHbMJnZq-0FprLRtelGHT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-19T19:08:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Steve. Your rating means so much to us!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db09fb56-42c7-4a09-8bc2-33eb243cf57c",
"author": "Caitlynn Craine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDbbOWf53Vh3ZuJBrT-JF_OEsmTcD88Xdnpq0htFxT5mN1chNA5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was such an amazing help! Really helpful in making our move a stress-free process. Awesome prices as well!",
"date": "2020-03-18T22:13:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Caitlynn, we're glad Anthony helped making your move a stress-free process. We are so glad you are satisfied with your rental rate! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1dd46a41-c63a-4234-9e9b-258ef70cd12d",
"author": "Athena Isham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOAWihDu5T02U_sweBcIOBaMHoDX76JSs2v990M4va5mpbnQw6=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Kind of a maze but it's fun",
"date": "2020-03-16T01:30:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Athena! Give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "030a9783-3ebb-4d72-9d15-b3f450b89342",
"author": "Mohamed Hassan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdG0p7_ErCwdyBHzlZyXGFbFNOVeGjiS1mDazWJTRCDp1UEp1r=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great experience being here with manager Anthony and he was helpful and easy in and out. Thanks Anthony Robinson.",
"date": "2020-03-13T16:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mohamed, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Anthony and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "051773a9-ebaa-47db-928b-bd967ae45e75",
"author": "moises vasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_kOvuwY3z-w9ShDIzD8iSdzPRPRdHdxihOCNnRatCGzgX7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucretia was excellent! Walked me through the process thoroughly. Made it easy!",
"date": "2020-03-12T23:03:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Moises! We are so happy to hear you’ve had a great experience renting with Lucretia. Give us a call at (612) 223-7355 if you need any future assistance!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b06c0596-1e64-4739-a69b-beb4b30d2030",
"author": "Ted Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMv_mF8zIed2rHnxuQCfk3A9MMC_r7wlmMlO8vX3gAKOnUFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucretia was very helpful i do appreciate her.",
"date": "2020-03-12T18:48:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ted, thank you for your review. We're glad Lucretia was able to help! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1501b318-c7f3-49c1-ad0e-066f26780863",
"author": "Andrea Giraldo Horri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl4zcNwpInz5nqGBaF1lKo1FHST1a1H5jXLnsbZiyyO7tEay12=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm currently moving from downtown to uptown, from a two bedroom apartments to a one bedroom apartment, so I've been looking for storages as a crazy person the last couple of weeks. Finally we saw extra space storage, and stopped by Lucretia has been the most helpful and fun person I've ever met in my life. She helped us with all our concerns, even got us a discount. The place is very neat, organized, with easy access. 100% recommended, and do yourself a favor and ask for Lucretia what an incredible person.",
"date": "2020-03-10T22:47:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Andrea, your recommendation to friends and family is the best compliment that we can receive! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Call us at (612) 223-7355 with any questions!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "76881c1d-413a-4d49-b6e3-791a968f02d1",
"author": "Harlequin Dove",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeuZWavNLs1M4cx_Q_T6OSserpw4h11P9g14oRWPvktDnYpWaW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was absolutely amazing to help me out.",
"date": "2020-03-05T17:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Harlequin Dove. We're glad Anthony was able to help! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05dcb181-e95f-479a-a23f-ee7a13368ea5",
"author": "jojo johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJ99Q4Ry4b6dhTuuKUd5HM9IiLKbb9oUPP5rpAiXCcwso0jExT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had issue with billing. Anthony took care of my problem without selling my unit. Awesome job Anthony!!!",
"date": "2020-03-04T22:26:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Jojo. We are so happy to hear Anthony was able to resolve any issues! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f42160d-bb53-404b-b73b-2a9dd5c11dcc",
"author": "Gary Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPjU2xtA1MxbEMiOoC-EDjmCHHgHDtSoCI7m59Xe9SISR0Le-p=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were unsure how much space we would. Anthony helped us figure out what we would need at a price we could afford. We are pleased with the facility and the service.",
"date": "2020-03-02T18:29:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Gary. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ef63983a-3bbc-4fa0-9253-7757b681b79c",
"author": "Marcos Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSfYXxjZraWwa8qSlkRMyNp4oqmPPa2227qqx00P9AdVmDLR3V=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service and fast",
"date": "2020-02-29T19:02:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marcos, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae27d01e-56b7-4e7f-a0a3-83095ead6522",
"author": "Brandi Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUwf_V6H45ulo8xxtAjQ8bGjfb8Vcv83ludISwBykaXDZNUDxa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best experience ever...",
"date": "2020-02-29T16:08:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Brandi. We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3672c2e-57c4-481f-b352-461c0d3b1c73",
"author": "Alicia Schwarz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhdp6NtlvhDExNWkqwAXKh320NMiHOB7pVLeDjQa4yJ_XkwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-28T22:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alicia! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2020-06-23T17:24:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d535ae5-b130-478d-aa67-a2c62f15dc22",
"author": "MH",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpkxWgsbrX1rPBKjENNTfe6pgcdn6gOqpybdXZgnf0U19lBTQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony's customer service skills are flawless. He is extra helpful and extra patient. He runs a tight ship too, his facility is very clean and comfortable to be in.",
"date": "2020-02-27T00:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Many! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b4e27a5b-1e43-49ba-bf7f-2a65e3fa3913",
"author": "pgc 79",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqCa2hdOhxcgjZu6u9W-nuWhRmmGCgqPGCqOxmAme8ocUDcs6Tjw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony was awesome! Very polite and helpful. Answered all of my questions. We now feel very comfortable keeping our stuff here while we settle into our new house.",
"date": "2020-02-26T20:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback Paul, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "94d531e0-1226-494d-a5be-9ce71441740a",
"author": "Ryan Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKe2PuxFRtmzfeyYh7LFwyCDxyFscAbI4oNuOhWHYWQWujeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was fantastic to work with! He took the time to understand my needs with transferring my unit and helped come up with the best deal possible. He provided phenomenal customer service and went above and beyond my expectations. Thanks to his customer service and follow through, I have decided to continue my business with Extra Space at the Harriett location. Keep up the great work!",
"date": "2020-02-18T15:42:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Ryan! We are thrilled to hear that Anthony went above and beyond your expectations to ensure your storage needs were met! Thank you for choosing Extra Space for your storage needs. As always, don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "02facd7e-85e7-439f-b09c-f6c5bef1743f",
"author": "Caitlin Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeon4FCa-Zts2j_QAZoskGkps2aq3nv_2O7yWCLUwa31FL3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-17T17:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Caitlin! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "206cf8eb-dbed-4bfe-a72c-0d9a1121d1d8",
"author": "Chris Rosario",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtjy285pcp2ezBOnl7AXD21Ipp2jZkg-wNAWH3WvPA31aSp7tZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Perfect service. Very convenient and helpful!!",
"date": "2020-02-15T23:01:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris! We're committed to providing excellent customer service. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad our team was able to help. Thank you for being a loyal customer!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "072679ff-d7d2-4c35-9da9-3c9b3cace5e0",
"author": "Rob Baumgartner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxjNi9x6Yz1dkcUbQpagQNKj0-m7bQWD9QfPSakSNSXlaOBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was very easy to set up online. It took minutes to finalize when I went in. Anthony was really helpful, detail oriented, and friendly. The fact that he remembered my name and unit\n# 3 days later when I stopped to drop off some things was a good indicator they run a tight ship and make it their business to keep a finger on the pulse.",
"date": "2020-02-05T16:31:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear it was very easy to set up online, Rob. We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Anthony reflects that. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7029c52f-e020-4b6d-931b-a575fdc55a3b",
"author": "Derrick Charleston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiLujFPlZdeo007KEbPSjBvIcQ5Sx93aNpeKLRQohFEuWDLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Kristen I received awesome deal and greate storage space.",
"date": "2020-01-31T17:03:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the 5-star rating, Derrick! We're so glad Kristen was able to meet your storage needs and your budget! Stop by our office if you need anything.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3afe5e3b-4d66-4b24-b300-3f32795ac476",
"author": "KACEY LANGMADE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs6_xj7LfxL2VLWE0oGNQ8SYJKKB-UdnG1HYALXQ3g53A0VIHSCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful employee. Nice and clean building!",
"date": "2020-01-30T23:01:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kacey, thank you for leaving us a review! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3d64dd11-f554-4bfd-801a-4fb6cd8cc0a6",
"author": "Alexandra Dempsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAPGygsH2wThRm9LvnuaKQQs_1aUf8LWgh4v6Oczew8uua3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful, very personable I highly recommend this place.",
"date": "2020-01-30T22:58:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Alexandra! We're so glad Anthony was able to meet your storage needs and earn your recommendation! Stop by our office if you need anything.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9528f3d-0a96-4ac7-bfd5-63c75be1e747",
"author": "Michael McMartin (mmar52)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1QO8LeUOpMtb90VaiNJv5PODhhwx2b2ZcWJbQ97AvcnVSCp9t=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean space. Reasonable rates. Great location.",
"date": "2020-01-30T17:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback Michael, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "286218f6-1af0-4f0f-b67f-ab843d28cd70",
"author": "Bethany Murray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU54AbpCAKZc1qI5kZllkfr8b07HX-LwvXIZMY3XWSqxN9EnShD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-29T22:02:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Bethany! Thanks for leaving us a rating.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce573919-ae52-40e1-b337-7719c59f8179",
"author": "J S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtamfbt-y-6QimTqH0d-W6wsB5Efmtm6Ps79obvhlXIS-xxWgD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was awesome, the place was super affordable and really clean!",
"date": "2020-01-28T20:37:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Jonathan! We're so happy to hear Anthony was able to make your rental process hassle-free! Give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "b7853e60-613e-4f97-9efc-a030e463af6b",
"author": "Tucker Bennett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYI9ZjNcz_RMlxAyTs-DdUX1zHF5MbIspPbapPhODCaqD0v0Zb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Able to get in and out quick and inexpensive.",
"date": "2020-01-28T17:52:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tucker, we're committed to providing excellent service and we're glad you had a positive experience renting with our team in Minneapolis! Let us know if we can do anything else to assist you.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30b2dbae-eb0d-4810-a3d8-c339c692a04e",
"author": "Douglas Voigt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInkuRDxKmsLAt9r2xykKyKaFBhkFPM_oBNoMWjAWETVgyTnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very straightforward business with very clean facilities!",
"date": "2020-01-28T16:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "087acbfb-2836-4cc6-9ee8-afe5595927bb",
"author": "Nancy Bains",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4Q8eT4qp8ez8ejaIre06KzQxnNJdM2pfOROTHiQb0wrQp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was wonderful in helping us select a storage space",
"date": "2020-01-27T23:05:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nancy, thank you for your review. We're glad Anthony was able to help you select storage space! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c8b5d59-8aba-43a7-ae60-602662713dd7",
"author": "Ben Ganje",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl6A98NjHL1B5ip6EPmQtfVj-kI7b-4zFn_F3f9Ns6z9jYEKjq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service Anthony.",
"date": "2020-01-27T20:13:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ben! We're committed to providing excellent customer service and are thrilled to hear your experience with Anthony reflects that. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0058dbd1-17e1-4c4f-854b-80ba4cd67e0b",
"author": "Khadra Ibrahin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHyOhcfs5SNSOdtHriLbam1Pu4X8kFz_TwfMfkhHvwVGN4z5YRDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-27T18:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Khadra. We're here to help if you have any questions or need assistance with your rental! Call us at (612) 223-7355 with any questions!",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd2c0651-3730-49fc-9e2b-d7eef6eb9921",
"author": "Travis Steen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl3dZTBd_0OxIi0LNAVxcavYHMHsxA1K32bc3xa_21FwO3krUn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great to work with, helped make the process go smooth and enjoyable",
"date": "2020-01-27T17:53:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Travis, thank you for your review. We're glad our team was able to help make the process go smooth and enjoyable. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52dd9637-6d1d-4c42-bfeb-9bbcfcddfc63",
"author": "Tiffany Garde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILWtVTp82mckNGct1W6VjDgdZmHiEfYVonEieyqSDFVZrheA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christian was absolutely amazing and very friendly. Highly helpful with getting my unit prepared! Thank you so much Christian!",
"date": "2020-01-23T23:10:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tiffany! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Christian! Let us know if we can do anything else to assist you.",
"replyDate": "2020-06-23T17:24:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ccb5a250-d70e-4389-9d43-5297eaabe684",
"author": "Sara Erickson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT3JchW7IZ4Z-bBiRzxcAD6a5SL2xvEQz4wam-9m0EHyKfxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-18T17:46:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Sara! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e059c52-b35f-41e7-8028-ab3d9bfdb608",
"author": "Anita Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1cjpRr_QdT9gy0w2GEagrF-usyuc8LgIEN1yAKLqkUmh-w1lq=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony helped out my friend and did an EXCELLENT service to her. Very friendly ! Explained everything very well !",
"date": "2020-01-15T16:09:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anita, we are thrilled to hear your experience with Anthony was positive and we are always here to help if you have any storage needs come up!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "294faac4-bbdd-4e6d-a160-cb5506da58eb",
"author": "mike widen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6ZgRKVjWLDhtXYOuHGHtHR-ClUVsFmGkj6Q1m1yaUWLVC7hmn6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was great to work amd very helpful!",
"date": "2020-01-14T18:25:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It's great to hear from you, Mike. We're glad Anthony was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b025d253-ce22-4369-970a-021fefb481d9",
"author": "Ross Gebauer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-33HhtZ8bueBUyqdWf9_85RFqvlLLOYhLmzn7m0VSPzOwSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and quick - thanks Anthony",
"date": "2020-01-13T23:48:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Ross. We are happy to hear your rental process was quick and easy. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf4f058a-901e-4cef-aa6a-498f1b5b8643",
"author": "Jessica LYnn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJt_R2VMLmoQklwSTvUkHEQevmY6h7J3XuRkyJOj3iOVJxqQAv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-13T07:51:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Jessica! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "254b4f70-85f6-4891-8dac-d8d9ebe9d35e",
"author": "Hans Lukon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2EJOEJzW_t2MG6iJCmX7FE4Bz60bhJQsHmNUr-YhT7N_rqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-10T18:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Hans! We appreciate the 5-star rating!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0bfa43e-8d3f-4e11-9259-60380d3c9a21",
"author": "Universal SoulQueen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLazqm7ihGiW-5_4dH_qILjcAVBQCnPy9WsKTapbtypLKbelw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience at this location was awesome. I dropped by to view a unit and Anthony was great. He took the time to show me multiple units that would be perfect for my needs. He went over pricing details and I left with no question unanswered. overall I rate this gentleman a 10/10 for customer satisfaction!",
"date": "2020-01-06T20:28:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Sabrina. We really appreciate you taking the time to share your experience with us. We're glad Anthony took the time to show you multiple units and went over pricing details. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f55309bf-f7c9-479f-a7c2-7f1190cae21c",
"author": "Amoreena L.S.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXv5MY_1l9UFZBdU2hPAqEiF54S1bYgswYpChTYTY_LEpclV1xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony stayed late to help me. He was so nice and very helpful answering all my questions.And the rate is really great! I’m super happy with my experience!!",
"date": "2020-01-04T23:37:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Reena Lawrow, we're glad Anthony stayed late to help you and answered all your questions. We are so glad you are satisfied with your rental rate! We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "84785702-c781-4844-96df-00aea12e48d9",
"author": "Akarim Moalin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy1EkCpk4Rf8rlqD4YmMRYbLpwIYRuClcYP-hWqc7h1jg-0TNW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Did great job on saving me some money.",
"date": "2019-12-30T17:14:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Akarim, thank you for the 5-star review. We are so glad you are satisfied with your rental rate! Extra Space is here to help with any of your storage needs!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c1220f3-1238-4369-85df-b8a1998d4cac",
"author": "Faiza Farah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYDArBhv1JxPI5SKokAu7Dl13GdC4Ns4S-wromKSbMZ_30lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was a nice guy. Helped me get the right unit.",
"date": "2019-12-23T19:46:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Faiza, our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Anthony was able to provide that for you! Let us know if we can do anything else to assist you!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "986a2b34-f6b9-493a-89d3-34559e6f9b61",
"author": "Andy Moxley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEeKC21T-HbiHeivpFbFYdw3_ky3QA_WQiNxYSd2Xa2hvXaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great. Anthony incredibly knowledgeable and helpful",
"date": "2019-12-19T18:30:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Andy! We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience with Anthony reflects that. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3106ac21-5f12-40f3-a178-c1d507337a8f",
"author": "Joshua Banister",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoQt0cYKRPOzt4Y9ZfC-DSKMsZ0usxPMz2f0NTrrx0RwIPhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy. Units are very clean and temperature controlled.",
"date": "2019-12-18T23:51:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joshua, thanks so much for your review. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "76a65b64-c381-4d68-a139-409f7bfa734f",
"author": "Jens Knutson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBD7s_rQIZ8YyQQknKoQFMMZeQaFxwOtqyORa6rwVlt3J1AA7A4Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-12-18T23:04:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Jens! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14958996-9c16-49ed-bacc-98c1b276094d",
"author": "Megan Crum",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWi-bPmn0wQ6NdDyUEEC5ua0mLBBnxlOzojlEINUnCO1LN2Tu6RYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and accommodating to all our storage needs! Will definitely use again for any future needs.",
"date": "2019-12-17T18:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Megan, we pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "afd5be9a-1bf7-4299-a5a5-5de2b82c521a",
"author": "Boss Tasha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX03SVtUcCOJSB-qAAz_M628goFphSBNUQKHPgl5v1aQb1qDXqX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony showed great customer service and was very informative when I asked about storage place. Will definitely use this company for future reference. I recommend this company and Anthony great service.",
"date": "2019-12-11T21:28:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Latasha, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! We really appreciate the recommendation as well as the 5-star review!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee4d3b1c-7b73-4198-b1bc-6bbc776ee364",
"author": "Jim Roscoe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0NaQG_-3XRfRVxTA8vvuy_V0b7EZ5sEtbqAw-fAlUMDCwXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mr. Robinson (Anthony) was very professional and accomodating. He patiently worked with me to select a space to accomodate my storage needs.",
"date": "2019-12-10T20:50:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jim, we are so happy to hear that Anthony could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6aaff338-9662-45d4-a7ad-8f1affec21b7",
"author": "Tia Marie Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwfhvg8cs8vAoSXTjTyAZSiqe360poXS6nvpWlyafndMSBkgH6cg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very large lot",
"date": "2019-12-10T19:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Tia. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5640b044-c938-488d-adf2-e578692ce303",
"author": "Matthew May",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5ef6gIwAeuUk54azFGRtn8NIeUQKIQ-24dhV7T_bwW6ILyXyU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-12-07T22:15:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Matthew! Thanks for leaving us a rating.",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f07b5888-4bce-49f2-a321-1562db6a40c3",
"author": "Mechille Unknown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDiwZSLWrXg3RtIuj5c_LoPzwLG7Ke26jQ1XKiXiEzwwDM-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and Friendly service!",
"date": "2019-12-06T22:11:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mechille, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7887ed6a-0495-41c7-bf63-14e1c51bb946",
"author": "Sara Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjBv82Y8lkd3nnzBDfDopyB_IJDuHvrYLzumIf0yZlINiU-4821A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very easy sign up to get started. Very clean.",
"date": "2019-12-05T00:07:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sara! We're committed to providing excellent customer service. We are happy to hear your sign up was easy. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "dbe07100-2369-44ac-809c-71a78bfe4d2d",
"author": "Mike Knell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjqqdBfadtAKIwdcFhENF0oyPy2C-Z-APTulbEj08x46A7jsM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was flexible with helping select a unit and the terms of my lease",
"date": "2019-12-03T18:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6e59a742-8f35-4abe-98cd-47c93ecefa29",
"author": "Aaron Coker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVETo6RcVqR76hcy49FLvLZTlHjK6FUUuzEF_-RtlmkfjvV7ruWHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and efficient service, clean and well-maintained facility. Would recommend!",
"date": "2019-11-27T16:58:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2f74af7d-56f9-437e-a4dc-c386aefde8e7",
"author": "Adam Meeka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGRs89BaHbJlElsVqxCMZgOJzST-qBB5vEU4XZRaY_AnrXSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good help super friendly and knowledgeable",
"date": "2019-11-23T21:57:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73a7f05f-68b5-4d91-ad14-250450e9cfee",
"author": "Heather Dooley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqdyFUb0DobAVLFAIbNoSz0R5XhUvMXUD1DJBt33llpELPtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony thanks for great service:)",
"date": "2019-11-23T21:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c921feb3-5ef1-4115-96d2-3f3145ce86e8",
"author": "Evan --",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFupjO9h-PRDFrrLz_VrRx3lLUMCkV6j50FivjDL44oK_eQ6QU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks, Anthony, for being accommodating and available! The space is clean and climate controlled.",
"date": "2019-11-20T22:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "000d4fc3-8444-48d7-a478-5721dc1e5df8",
"author": "Ryan Else",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7WEhoWgfULzmZC1CIcR7AcCN64K5QTwBfRicRYd1ticl0umI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson has been super helpful and patient!",
"date": "2019-11-20T22:59:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12ad7f5b-18a9-4461-b87f-e2ee77cc83ac",
"author": "Shamina Hildreth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpGGaVcAeFosUmYgRlRqJzU3y2pmzSLVXgNr2HPe61fGAAxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great value and awesome customer service. Anthony Robinson was a real treat to work with! He was very professional and made the entire process seamless. I'd highly recommend Extra Space Storage, Thank you Anthony!",
"date": "2019-11-20T19:15:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9cc2b21c-6bac-42b5-84aa-1cba71762ac2",
"author": "Tom Parsons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUM_C5IRbZ3Q2N3JpeQJ5_CEMYxOv6sIEcUFjBXmWjojWe_tc-B=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony is great! Super helpful! Explained everything so well!",
"date": "2019-11-19T23:39:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47d74e49-46e7-46ae-b1ab-bd28bf4997ac",
"author": "Andrew Nordberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcALd81KCX4xL0dRwY_Nk_EJ4iIY1WCE4YvPn1-TFfxHZ8GNc0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space, convenient location",
"date": "2019-11-18T18:06:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6df4c4bc-5313-47f5-9473-07d0fd1402ad",
"author": "Floyd Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-CP9Ssj8MlB7rgrNJel2JZZRr2ItS_pyjZdA5Tu1lSphz3CX7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2019-11-15T21:20:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "29c148ae-e410-4b9b-8c2d-49939b5fddcb",
"author": "Zach Paulson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0u_uImXjCqdOu6chCbkBlqoKeY6-Dibvw1chrYt48ta67kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2019-11-12T23:29:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "94aea3b2-e5be-4ac3-94aa-2a019f8a2c9e",
"author": "Soufiane Moudfir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_NiauFN0qlZ78Q3VFbXLbj6coOQN3v97gP1bMAjWiCbpKTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson did a great job in helping me and he has been very professional. He also came out of his way to pick me up from the parking lot to help me to get to the store since I was lost.",
"date": "2019-11-09T17:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d6e82178-0a7b-4fd1-8b2c-4d64f0929be9",
"author": "David Jarvinen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcGMYSlA75_N-uvTuXnIk3sIqAHB4AwsOakU85EfncaEmE2lM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Anthony Robinson! He was very accommodating and provided all necessary information and provisions for my unit. Thank you Extra Space!",
"date": "2019-11-05T23:50:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d67c3a1d-7a68-4654-ac08-288e0ef481c9",
"author": "Stephan Bloom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsfzVr914lyvcsWnNAk0KH4MNFFdUItvd1WAnVus2umG4qog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Beautiful place, wonderful staff.",
"date": "2019-11-05T00:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03237403-9b4e-4433-a53d-8451daf1f9ad",
"author": "Jenna Beyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5jfvEh4y4y695BMcYvGVwvVg9CRhlJC3kNYwecsGuFENSMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. I’m overwhelmed with moving but Anthony is a calming presence! Thank you much",
"date": "2019-10-29T20:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "aa2be360-97ea-4e54-aa92-a1af4c5b0c42",
"author": "Danladi Abu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy4oFzxhiwoeR03fxnIBr6vuh1GtFSl8mufox2L8pnTQNiDGI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-29T19:18:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "369a34df-f87c-4d49-9f1c-c96fba6e17db",
"author": "Minnesotas Finest",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTYI5URhbf7RfAeaUmWBTLzTcbMW5Y-fHYAxO1e2C8GCJtkSZk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson helped me out so much , I needed to upgrade to a bigger unit he made it so easy and helped me pro-rate the extra day it would take me move out so I wasn’t charged for a whole month , excellent storage spot , excellent customer service ❗️",
"date": "2019-10-29T18:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b8d5efbb-e27a-44bc-b573-5b57274d386c",
"author": "David Wiesjahn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt4DoWMRUfL1EE79EyISIj6SV5R-ChcRAGZUBdY-B8bkrwgd9q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful and kind service! Thanks Anthony!",
"date": "2019-10-28T21:09:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce8d0718-dbfb-4198-988d-1538a0cffe8e",
"author": "Adam Kretz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWD4HdM7BeHqZI2nrXzHedp2HnCq7a8KqEl0QgjnPK9iS1NpLYH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kind service!",
"date": "2019-10-28T21:08:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "75205a2a-925d-43ab-a20d-6e88a4ee0bbe",
"author": "Kimberly Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9D-DoQEMQWnmmfhZkgFF14Aeun6vOPTkAZkcj_35-ZsVbtz5D=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff- great space!",
"date": "2019-10-28T15:25:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b4e31698-b6ca-4187-9304-870540714dc7",
"author": "lifewith • pm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLgk9wyjV9wcODsiZ0ym0B984l6IpyMIh8h6SrjejfIMR1RMAY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was helpful and explain everything I needed to know very well.",
"date": "2019-10-26T19:30:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lifewith •, thank you for your review. We're glad Anthony was able to help and explained everything you needed to know. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa50fd5d-0244-45c5-a490-b41381f46d8d",
"author": "matty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyES9u9-qySz2Iclv8vXFHLueR8tIzXOn_PTWbvYoM9BgQuJE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The space is very well kept and clean. Anthony was incredibly helpful and went above and beyond to make my experience a good one. Thanks!!",
"date": "2019-10-26T17:10:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matthew, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad Anthony was able to help and made your experience a good one! Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c6327c1d-1ae2-4bcc-bb54-46bd4036d572",
"author": "Lenny Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFmDxtsWQi-i8foGqk3u4ZYL0CVPiAlJCYb_HVeK9K3Na7cw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-10-25T14:38:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lenny! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21c7c568-8c6b-4ede-a498-432cdc2bb427",
"author": "clint ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJGQOZpH4dhzsISK9y7M4vZ0qLA23UEWtnItvWWHiFKqmdxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is really nice and service was great",
"date": "2019-10-19T20:01:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Clint! We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa7afda4-fa64-40d4-97b4-9d909e4766ea",
"author": "Ivet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNNbQEnjgq-Yy2Mky8Y32FsKknj6jcV1SyQ4u_yv0FgDuRC61_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and gave great customer service.",
"date": "2019-10-17T21:29:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ivet, we're glad Anthony was able to help! Thank you for taking the time to share the positive experience you had at Extra Space Storage! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f570d05-1b32-4716-b433-d3efb80c2041",
"author": "Patrick Jeffrey (GlitterBeardz)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQGUOI01zCtXyEuSwOJUnrMepC7P7CO7i5D1AXHa2QruDJKStc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was fantastic and showed me numerous models. Found just the storage space I needed and he was upfront with cost which was a factor for me. Store your items with Anthony!!",
"date": "2019-10-17T19:27:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "04778610-24db-4f57-8663-a28ce76829b3",
"author": "Matt Navarro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4J7pko8V4EpEUKrv-gUDmKEkBzxkLGGvCRCpnt2xMw0j1hA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great spot! Anthony was super welcoming.",
"date": "2019-10-17T17:35:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Matt! We work hard to meet the expectations of our customers, and we're happy to hear Anthony hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92601ef5-c7e4-46ea-9806-0e4192523273",
"author": "Austin Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbnrH7cI3vGPmjrplQdyCYr8tnDUzle-gCbsqb9L4W3uv4jWxd8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-12T15:55:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Austin! We're glad you chose Extra Space Storage! Stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c031c89-8faf-41d7-97fa-9fbc5644568d",
"author": "Aru",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVAvGn81kvhtWBmr3YYZ51MSSznYHmpDrpy4UMrdwPsSK0eeMC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin put me on a waiting list, and then Anthony eventually hooked me up with a unit when I arrived. This is the ideal process in storage.",
"date": "2019-10-12T15:28:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, John! We work hard to meet the expectations of our customers, and we're happy to hear Arin hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2883f20-54de-4228-b0e1-b07c8837ef3f",
"author": "Robyn K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdz7_bW0RrC6u1rKdCFgj4y3gw2O50axTzngTc1w94vcm4usRcBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2019-10-11T19:36:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow! Thanks, Robyn! We are thrilled to hear your experience was positive and are excited to have you as a customer! Let us know if you need any future assistance.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1960bdd7-41fa-4d31-9ce7-c14bf9d9e480",
"author": "HEATHER SMITH",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsx1Kq5J0o0JNvHBku0gEsYp4bVqW26CEqQ_Bmoz3E37TFEVFx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Service, Friendly.",
"date": "2019-10-10T22:59:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving us a 5-star review, Heather! We are thrilled to hear you are happy with the service you received! Don't hesitate to stop by our office if you need any future assistance.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3cfb127f-f0a7-480f-a3cc-0102669e1844",
"author": "chad booth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQt7IffUs2bGcRKLi2VWz_jBfyD8Nuinp0dp08S6BeYoEWHh2_=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are very quick and reliable.",
"date": "2019-10-05T16:44:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Chad! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7c4f635-62b0-4621-bf48-7db9da1ac304",
"author": "Bryan Ineson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq90UH5wVQaW6AMrQbtRV-zj3nvsvL1_m2UueeVzIlzNAI25Ym=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-30T21:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Bryan! Thanks for leaving us a rating!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78eed2eb-8af6-4cf5-8ce3-9436a9619680",
"author": "Angie Woods",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoqdsDh1G28MWzsMIobOx2_hAA7Yn7BUkj2eFj5Yl8rQ1OEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a wonderful facility. Very clean and bright! Anthony was so helpful and informative, and has made a stressful move much less so. I am very happy to be a customer here at Extra Space Storage. Thank you!",
"date": "2019-09-30T20:14:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Angie, thank you for the 5-star review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's wonderful to hear that Anthony was helpful and informative throughout your rental process and made your move less stressful! We're so glad you chose Extra Space Storage!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "805d5d21-e1cf-44e8-8c58-8071f9b834f7",
"author": "Ron Epps",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXu1BZtiHmuHtz57dP1poJSWrS-xcXi7RvND15MfbUKFmPqor6M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a good experience with Anthony vary respectful and has good customer service..# thank you...",
"date": "2019-09-30T18:09:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ron, thanks so much for your review! We are thrilled to hear your experience with Anthony was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d535087a-d4a1-4f35-9d83-d1a7015abecd",
"author": "Mike D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNOuugqd3sK8GwLrjBRw10PtPwGobmD5UbpgAopNYGLfLE3Tkf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great for what I need. Arin is very friendly and straight to the point.",
"date": "2019-09-28T18:03:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, StrangerMSD2! We are so happy to hear you’ve had a great experience renting with Arin. Let us know if we can do anything else to assist you!",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dfe79c7c-c9cc-41b6-99be-e347f14d1995",
"author": "Tiara Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU11lPwMXXimTZGOy84MZdIyCaSTcgAxeCKnCnaSUkkP5fG3P22=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was very helpful with my move in. She even switched my storage from the second floor to the first floor which was extremely helpful considering my mom will be helping me move !!! Thanks Arin.",
"date": "2019-09-27T19:01:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tiara! We're glad Arin was very helpful throughout your rental process! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2020-06-23T17:24:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79468454-0023-47ec-850c-542e76e666c0",
"author": "Dj Jeylani",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU4Wklt5WE3WmTqZem7Zc9sH60J5--8FTEVoQqHdCDmYaxig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-25T15:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome rating, Dj! We're so glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed4ddaee-4fd3-46e9-b559-8ca2d295da01",
"author": "Sudsy Star",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvyk8NGhX9nyc8YYHlr1S2wkNc6ybmvClSf6V3RClLTHu45Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Convenient and clean",
"date": "2019-09-22T22:29:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sudsy Star! We know convenience and cleanliness are important when selecting a storage facility and are thrilled we were able to provide that for you! Thank you for being a loyal customer!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a77c2c38-03ae-4b05-908c-3f726d282873",
"author": "Abby Wellens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNzjq1echfgHVcrat8j5xHA0NPfhThS35pJXv2OGRjIXOHhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was super helpful!!!",
"date": "2019-09-21T21:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Abby, thanks so much for your review! We are thrilled to hear your experience with Anthony was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "455b999d-0f89-4363-ab7c-4c00546a1faf",
"author": "Meg Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMgm9wPgS40Qkr0s49j-GoRjdVCgR8zIrCBKOLcwEGBPb3vGDE=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Anthony has been phenomenal!! He was one of the most helpful and knowledgeable customer service representatives I have ever worked with. I highly recommend this storage facility to anyone looking for a safe space to store your things.",
"date": "2019-09-18T14:50:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Megan. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience wiith Anthony reflects that. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b2138de2-3473-4323-a920-2beba1e80cf6",
"author": "AngelaGracedeVere Beauclerk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCjWHjE_C9alrYTouJcmOWTXKyPrphR4Ksp5G7FSgNrlJEiYna=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-17T20:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Angela! We're glad you had a positive experience storing your belongings at Extra Space Storage. Let us know if we can answer any questions about your rental!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2669c515-2f15-41e3-96cd-7ba1fc91d28f",
"author": "Taylor Brenny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXIHHDJdgrf8OVbXE6XvftVXAr3K_6DPkuC5MvN9jgnzt49Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for all your help Anthony! Great service.",
"date": "2019-09-14T22:19:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Taylor. We're glad Anthony was able to help! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a246727-881c-4bee-943e-b3aee5b82044",
"author": "LoveJoi Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHEvax5rpabkCAvTqqP_t4thls-8NXTJSiESYIpyGtmJpVQLtS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I came into this location recently to inquire about a potential rental and the agent on-site, Anthony Robinson, was EXTREMELY informative and helpful. Also I did notice the property was UNUSUALLY clean, for a storage facility. It even smelled of disinfectant LOL!! I will definitely suggest this location to anyone else inquiring about storage use and EXCELLENT GUEST SERVICE!!",
"date": "2019-09-13T18:27:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mary! We pride ourselves on keeping our storage facility clean, organized and well-lit and are thrilled to hear your experience reflects that! It's wonderful to hear that Anthony was able to helpful and extremely informative! We look forward to serving you again in the future! Let us know if anything comes up.",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "35c41228-a532-4f54-945d-429b8cd931f1",
"author": "Lisa Whiting",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg5QOjD0ogSo4shfwdijzdjKEsjXr0I7z-hEFv7d_PhVLWSAbm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great manager. Clean and safe.",
"date": "2019-09-13T15:52:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Lisa, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ff6af734-4279-4b4f-b725-2064215b5aab",
"author": "sarah sarah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWnBoGzhNwhc9iuIJHbTc4gflpTJvIT-4b9TFFk1anFeD_b_Xb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony set me up with a storage unit in my budget. This location is super clean and super friendly.",
"date": "2019-09-10T22:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the excellent rating, Sarah! Here at Extra Space, we take great pride in keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Let us know if there's anything else Anthony and the rest of our team can do to keep your experience great!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7594aa06-f419-4cce-a7c0-960c637f04dc",
"author": "Derik Yerian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1pVjGqSQARTHTVtfIGdayYn4Z2p1bmV9s9rtQsvQtWlBR_0kC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-10T16:20:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Derik! We're glad you chose Extra Space Storage! Stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1a9e48a-6943-4d2d-bbe8-fcc5fc7938ba",
"author": "Ari B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFZ6wigziBDi0w8dXnu09dcIVA4oLTGRI6mIQ88xiJ9QpToWyRbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! The place seems tidy and well managed; Anthony was a huge help!",
"date": "2019-09-09T15:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ari, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that! Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0f4c4b88-c075-4fa3-951e-4d4a69926161",
"author": "Sarah Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISO7jBAPGZtMDyfSLHVOtLWvZp48yTyv6pq9zsVN7lyVd4lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "All seems straightforward and the site looks clean. Anthony was helpful and knowledgeable!",
"date": "2019-09-03T21:37:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience with Anthony reflects that. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ebd2e3db-28f3-4d20-9d41-5ee3274cbccb",
"author": "Diane stone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXi5-VykMD1P1yK8qLaDvE40nM6c_FWiXH7Pwc6Qnp5ycSJ7ZKu=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "It's safe & convenient.",
"date": "2019-08-31T21:46:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Diane! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "9806f0f0-8913-4e39-b68e-f557864e0154",
"author": "Blue Baby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCUh-_gwqfzW81eU3yQtilOW-CW24APj8AqawToMA0y-cQ5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aarin was fantastic really sweat today great work...",
"date": "2019-08-31T21:21:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Blue. We're glad Aarin was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c202a97-c4c8-47a1-a591-f9e73ea59a7a",
"author": "Josh Katzenmeyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7nxMfFilvQAvgptHXTy0gYwzwowynFhwafS1XtwB1Pv-D3uWy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I never leave reviews anywhere but the staff here somehow managed to turn something drab like renting a storage closet into a fun experience. Anthony in particular is a great employee: awesome mix of humor, knowledge, and general accessibility.",
"date": "2019-08-29T20:03:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Josh, we appreciate you taking the time to share your experience with us! We agree Anthony is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "dcd10d90-04b3-4185-95c4-5a3802911731",
"author": "Heather McCann-Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjqxi0GbwOIUIXfMkx-hL3UYXF7jlIMAoAV4CqF8W4x7I9wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-29T18:05:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Heather, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03672535-7ffa-4a5f-953a-3221f3bb5c39",
"author": "cam coo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBApcDvteGBfgCelQIQPdco5Ym2LmqCtmmvv-SA5K3IpY70A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and friendly. Walked me through everything I needed.",
"date": "2019-08-28T17:36:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Cam! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We're glad Anthony walked you through everything you needed. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "627b4eb5-472f-4c7d-b508-f7ddcad29c04",
"author": "Justin M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVSaPTdZOZaRzx2aViPY90_-mbecBWQg3HnzpGdnNvLWlaRg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice and informative.",
"date": "2019-08-27T17:18:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Justin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ac58023-dfa4-4c49-9579-2a222567b499",
"author": "Naomi Talley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu5_yA2FAqV_eIgPe9VN6wWf4Y12mUeQe6FtgY_8tgCn4HdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Anthony! Excellent customer service",
"date": "2019-08-21T22:50:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Naomi, we're committed to providing excellent service and we're glad you had a positive experience renting with Anthony! Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3424b949-0731-4cb6-bbea-a940d38234f9",
"author": "Sanjay Mishra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSAiJn-No_MIkDS67LVCxExAdbc6KXiLINDPEdtpH1OCKeSVLF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Central Location. Helpful staff. Anthony is great. New units. Sturdy construction. Has lift and carts to move stuff.",
"date": "2019-08-17T21:03:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sanjay. We're glad Anthony and our team were able to help! Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f5e66ec6-6692-4655-a7c8-12dcca117905",
"author": "Andrew Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrnVN9dssv6GWKZHgPsRMn95wmgJpwzWDAnqtoPAGXaAzUE3k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was great. Very concise about describing storage units and giving me a good price on my unit. Would choose again",
"date": "2019-08-16T21:16:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Andrew! We are so happy to hear that Anthony provided very concise service and was able to get you a great monthly rate on your unit! We look forward to serving you again in the future! Let us know if anything comes up!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5a346922-36f7-4ff3-b738-4581b0a2b1a9",
"author": "Eliott Myren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGWmg5IY_xbk3kF-jE4JvabwEMVV_OAHtOISCqI2eUynEZ8SHz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service. Anthony was helpful and made the process seamless!",
"date": "2019-08-14T18:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us, Eliott! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience with Anthony reflects that! Let us know if we can do anything else to assist with your storage needs.",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1485f2cc-572d-4030-9dd3-b3fcb2e35c5a",
"author": "Benjamin Brinks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiIGlnItj0KYcC9X1XNHBIyh4S4Gp1PXNq-CD3KJzr2pll_W4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly service, Arin was a big help!",
"date": "2019-08-13T22:40:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Benjamin! We're committed to providing excellent customer service. We're glad Arin was able to help. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "69b3a944-057b-47c2-8693-ac5907268b47",
"author": "Da Black Pearll Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLSNVPBsxtBRSqr5JXdnwHJBRlhBPMxR-y-8d1U0LLPe5Hx6dNqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-08-11T04:52:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Pearll. We're here to help if you have any questions or need assistance with your rental! Call us at (612) 223-7355 with any questions!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e16126d2-6a5e-4701-8df7-202ecc365508",
"author": "Patrick DeBonville",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJlz0oB2_Zs4ZS2_Y0pWpTFaPMzYoYODeqPpazKyDgGJifmXdY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good/ accommodating experience. Affordable",
"date": "2019-08-10T18:23:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Patrick. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5b0e03e2-560c-4299-8425-79ffda389c29",
"author": "Jessica Mealey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUe1OgpVWYN8RxgI6PKuo9WojoXvSGoxPKGnzOSVuMDNPj2nYDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and friendly! Love the location very convenient!",
"date": "2019-08-09T18:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jessica! We know a convenient location and helpful, friendly service is important when selecting a storage facility and are thrilled we were able to provide that for you! Thank you for being a loyal customer!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1960a30-7ece-4f24-bcf2-f978c4d36f29",
"author": "Deyon Loveless (DEYNO)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVGyEZHpAu14tapkBRtZp6-cCqUTFIXwUFJYV5Kg2GnPwzbrU=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great experience with Aron! Good customer service.",
"date": "2019-08-08T21:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Deyon, thanks so much for your review! We are thrilled to hear your experience with Aron was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "150e605b-5012-4c16-bfea-4685135272d7",
"author": "Cody Stuck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLWnK9_iBv8aP1VFSpbdDrrglu25kSYHK-5qA92OmI6-z7Qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick, forward, no punches. They tell you exactly the charges and details of agreement. No hidden BS.",
"date": "2019-08-07T17:15:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, Cody! Thank you so much for the awesome review! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d53d35d2-7b0e-4b46-998c-01c2b8234017",
"author": "Troy Doughty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRrPGm8_fbJ4BOypbSfzDIjZfiOqMAvGEiHifz8TofA6YhgIFoBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and nice. Clean and orderly. Anthony was of great help.",
"date": "2019-08-05T19:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Troy, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "790519f5-26e1-4a5f-a873-8e4e7419d8b7",
"author": "William Guyott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRGfZ4XeojJmmL1SBh4bA-2KcV-AuPkDSwA20Xn7gvyqmBiFlb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast friendly service Anthony is great he got me the biggest closest unit available at the cheapest rate possible thanks Anthony !",
"date": "2019-08-05T16:30:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "William, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and the fast, friendly service you received from our manager, Anthony! We're always here to help with any of your storage needs! Don't hesitate to reach out if anything comes up!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5ba3d414-772a-4a1a-b96d-285ee74a2893",
"author": "Abner Moseti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7uEFVkAp86I4H-sXkgSY3dPY-g5AZ6hyZXlyfSiwArjSkX8FO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in short on time and was treated right away with great customer service with help from Arin Rood (store manager), storage units are clean and affordable highly recommend this to anyone looking for storage!!",
"date": "2019-08-01T17:36:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Abner, thank you for sharing the positive experience you had at Extra Space Storage! The recommendation means the world to us! We are glad to meet your storage needs! Don't hesitate to reach out if you need anything in the future!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "94d964de-8cf6-4de8-b8b1-ac2bf57fd05b",
"author": "saabka Mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCWrqb84E64zrS54U9kptWVj51PMnMM4DjEgU2uMh1jenGTo8xOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-08-01T03:44:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Saabka! Thanks for leaving us a rating!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abbc8952-b2c9-45f2-8478-a86f3ee0f791",
"author": "Nira Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUai8O-HrNBlhqGZxKmr_TX3jhPqsTxA3vgKS2oW7xT6e_JLfg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Arin Rood was helpful and gave us a good deal and good service!",
"date": "2019-07-31T15:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so glad you chose Extra Space Storage, Muniro! It's wonderful to hear that Arin was able to help you get a great deal while providing excellent service! Let us know if we can answer any questions about your rental!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ef3f15da-35cc-45e3-b5f7-5c3c115a215d",
"author": "teddy menor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdxoUrTE0uXn4Uub_I2JhRswF2s7fvCJQfnLYqF3kOB6uscQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-30T23:16:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Teddy. We're here to help if you have any questions or need assistance with your rental! Call us at (612) 223-7355 with any questions!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67d45708-473d-4f0d-906c-1044653e2cfe",
"author": "Eli Skorich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGxINjgiqEhgHk93hzTjJ52YACLyFhFe-C3ur2AE_lcjP-JOI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson is Great and efficient! He is a Pleasure to work with and extremely helpful.",
"date": "2019-07-30T23:14:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eli, thank you for your kind words. We're glad Anthony was able to help! Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec3c1f96-5303-43d2-ae07-2af39b9deecb",
"author": "Nicky James Throldahl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBFKphaqRvJIw7RdWXkq6rrHH-xv13pCufN0dYOx8SCafjUrE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was super helpful and got me what I needed he was great.",
"date": "2019-07-30T21:44:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nicky, thank you for your kind words. We're glad Anthony was able to help and got you what you needed. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc15ea39-c130-4f2c-83db-a5869a55308a",
"author": "Charles Talalla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8zBaRKLS5DFLXCsSEu7kEXpXt1Ta4cqltDqClmBBft6NyErS1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Upon first enquiring about renting a space Anthony contacted me right away and filled me in on all the additional information about the storage. I then came into the facility and was greeted by him. He was very friendly and informative. The renting experience was top notch and I would recommend it for anybody looking to rent a storage spot.",
"date": "2019-07-30T20:53:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Charlie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff and are thrilled to hear your experience with Anthony reflects that. We really appreciate you taking the time to share your experience with us. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aede2c65-9dd9-4f09-b6be-f7642f8119a3",
"author": "ghosty ghosty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXckOb6QWfVHOWzcuxbduyjOJvY-BDTlfUrtZviLWWjm1nsuUE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony has been incredibly helpful & friendly in setting up my unit & would recommend his facility to anyone in need of extra storage.",
"date": "2019-07-30T18:31:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, ghosty. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Anthony reflects that. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b719de7-85da-42c2-9efa-426b97f9eb0a",
"author": "Andy Dicker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNjC_FhX0XEo1ghP_V__qaW7c0v4Zx-36ncAggtwGDyFX6Vogv=s64-c-rp-mo-br100",
"rating": 5,
"text": "very clean - excellent staff (AR) - friendly and knowledgeable - smart and fast service",
"date": "2019-07-29T20:15:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Andy, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-23T17:24:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b28db762-a8af-4cdb-bd6f-ab696f482dd5",
"author": "Robert Hammond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-L6d1OMh7wmAcfXQtRxCEw13raufLkftB5enia9ZESnMXT6k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-29T19:28:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Robert, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07fb9db5-127e-40a2-ac44-f0aa73e09428",
"author": "Melissa Tolosi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLExlK9wBo_HSfnfLqUqjaK22hWzk37Ju6mKcTab3S6STgdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very happy with the service and the cleanliness and order of the storage unit facility.\nThe staff also helped me find the best deal for the length of time I need the unit which was much appreciated",
"date": "2019-07-27T19:45:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the awesome review, Melissa! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "ac65aab1-614e-4004-9653-503d5f2a5220",
"author": "Kaylee Fandre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_Sr8Jte-ZNVPEsEt2JDQPiQC_R02rfwQ-zvhOrmX24pJ69nDB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome employees-super helpful and great location!",
"date": "2019-07-27T16:25:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kaylee, thank you for your review. We're glad our team was able to help! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a83e8c2f-de4c-4d12-aac6-2d298669d1ac",
"author": "Joseph Nord",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGVCctPQvk2uUNYGP7EdbW3HS9aivZvM7ShVmlNGsd_BvR2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped in to get a unit last week. Couldn't have asked for a better experience. Took 10 minutes to fill out some forms and had a unit immediately. Facility is clean and secure. Would recommend to anybody.",
"date": "2019-07-23T21:08:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Joseph! We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "ac727099-9f16-4488-a8d4-23c87742fd2c",
"author": "Miranda Goode",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3YP_wfRPJv-5RdMhn7YpIpTAg9HKYvftrI_nG5lPNIE9ycQ0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice facility. Anthony was very helpful.",
"date": "2019-07-22T22:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Miranda, we're glad Anthony was able to help! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Thanks for taking the time to share your experience with us!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3728147d-6ddb-421d-85cc-0ced9abf0d56",
"author": "Porschae Page",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRWs77C7j8N-iS_FCfQb0iYashxtckE4VFvXWQ-Rc-OSFA5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage in Ne Minneapolis is the best The customer service rep was very very helpful and polite ,Faculty was very clean. Plus the rates where more then reasonable, I would recommend this storage to anyone.",
"date": "2019-07-19T15:52:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Porschae, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (612) 223-7355 if there's anything else you need from us.",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8d12ee5a-bdd5-4404-8b1b-48dfb86cdb64",
"author": "Benji Flaming",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcgB9d6qjSlSG22uYC94g3AACvNK-IFMnFhImH62AB55bwAzMB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very positive experience so far. Facility feels clean and secure, and customer service has been solid. A little disappointed about the mandatory $26/month insurance (wish that was just built into the advertised price, but I understand, as a business/marketing decision, why it isn't), but still feel like I'm getting a good value. No hesitation in recommending this place. :)",
"date": "2019-07-16T21:05:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Benji!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "neutral"
},
{
"id": "991e5aa4-7b17-464a-b4cd-bf737bbdfd32",
"author": "Stausi DuRoss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWE4dAndnATlewANhbBhQ1M16RO1RyncK0u2kwvY3GKRp22FtDwFg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and well kept storage place, love the manager Anthony, very personable and friendly. Can't go wrong here",
"date": "2019-07-16T15:06:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is appreciated, Austin! Providing renters with clean and secure facilities is our top priority! We're glad we were able to meet your storage needs! Our team is here to serve you, so let us know if you have any questions about your rental!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a157ee91-47e8-4c01-8bed-272ca8d12964",
"author": "Melissa Kramer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhnLru-H4IewkudWhtLoZup6TZ-g8MXfahhI3hAf-7sG-XETBJWw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Excellent storage facility! Love that it's indoor and climate controlled. Also having a unit on the 2nd floor is ideal for us since we worry about flooding. The staff are fantastic and easy to work with!! The only reason I'm giving it 4 stars instead of 5 is because I always have to hunt down a cart when they're supposed to be right by the door. I know it's the other renters being inconsiderate but there has to be a way to make people accountable for shared resources. Overall, I'm very satisfied with my storage unit and I feel my stuff is in a safe place.",
"date": "2019-07-13T23:27:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing the positive experience you had at Extra Space Storage, Melissa! We're sorry to hear about your experience with our push carts. We offer push carts that may be used free of charge on a first come, first serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (612) 223-7355, and they will be happy to assist you.",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "df00fcb1-d9cf-4ca4-9b74-62d4469999c6",
"author": "Lisa Gregori",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOL5q0GOJ7exfAndvdckXWO3a_yCYxpEBjJMLoeF-uWV7zqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and informative and went beyond to make me feel secure!",
"date": "2019-07-13T21:40:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Lisa! Security is our top priority and we appreciate that you have trusted us with your belongings! Anthony and the rest of our team are here to serve you, so don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f225aa9b-0ab9-46f3-9d71-e15755856d7c",
"author": "Jenna Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHtzVO_yuX-c963q7h8Blymqq63P038jIHGSHfJB4NOLs3bNvz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yes I was assisted by Anthony Robinson, and he was very personable gave me a lot of options and he is awesome to work with I will refer family and friends!",
"date": "2019-07-13T19:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jenna, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (612) 223-7355 if there's anything else you need from us. Thanks for referring your family and friends to us!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ed1741b-1053-4b3c-81d0-0e0787e90741",
"author": "Jason Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9K3Wc-C5937elgYPDAilE1fFzySEjLzoKhJZoPGhs-bYfXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in and talked with a gentleman by the name of Anthony. Great customer service.",
"date": "2019-07-13T15:24:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jason, we are so happy to hear that Anthony could accommodate you and provide great customer service! Thank you so much for choosing Extra Space Storage!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29efbd3f-6bb8-4065-ac93-00a8fc5272f8",
"author": "SPACE ACE (SpaceAce)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHTeuJmTqJ4zTvX06H9XgPdYS7zBFV3XdnbZ59erXo9CCfclAKXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was superb very informative and explanatory to a degree of perfectionef humbleness and courtesy beyond reproach",
"date": "2019-07-13T14:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Same Asyou, we're glad Anthony was able to help! Thank you so much for taking the time to share your experience with us!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8835c837-8bc1-42e6-845a-d2a7aa408b09",
"author": "antoinette morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxQ1fOY_eLM4gaGa2QGFWaF-ejSwjYVa3HH8ejChesgH6n6ac=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Service friendly people",
"date": "2019-07-09T21:42:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey, Antoinette, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d47397f5-2ac9-4ad1-b810-03635d50c585",
"author": "Brandon Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYYa8smkuaspRzXE1eA0u8Bf26LnQjXv7lSscm6KdzSwwinkPjyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience at extra space storage and the manager was awesome 😁😁",
"date": "2019-07-09T17:50:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to have you as a customer, Brandon! It's wonderful to hear you had a great experience with our manager! Please stop by the office if there is anything else we can do for you.",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54ddd476-f1e2-497d-bf4c-1defdcb1070e",
"author": "Erik Tozier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtwFMm49zCq_Ajw2AqYbU_jriO2O_iilx8xbOGncciqcnwyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager is very nice, the facility is clean and seems secure!",
"date": "2019-07-08T22:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Erik! We pride ourselves on keeping our storage facility clean and secure while providing the highest level of customer service and are so happy to hear that your experience reflects that!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4f7d749d-be20-4080-b675-449d9de86671",
"author": "Jason Reimringer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn2T4Joy_wLarULND0vm3SVOnag3syqknaL5s4dWCgXi3N4lCtXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-07-08T17:33:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jason! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d46f9b0-8ac2-43ad-b542-1082285440d2",
"author": "Brina Randle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsWDlYSfJJSrvip9b5eafH8P-WOBK4cydY59PdGDv9UFiwOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I visited this location and met Anthony who was extremely helpful with explaining how the storage process works. He walked me around the entire facility and went over and beyond what i expected as i have visited other facilities and based on his recommendations i was able to make my final decision for my husbands business storage needs.",
"date": "2019-07-06T12:21:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Brina! We're glad to hear that you had a positive experience with us! It's wonderful to hear that Anthony was extremely helpful in his explanation of the rental process! Hearing that your experience was above and beyond your expectations means a lot to us! We look forward to serving you again in the future, so let us know if there is anything else we can do for you!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5cf022d3-6fba-4dac-a2b2-aed56b38367b",
"author": "Michael Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdALnpaipIYjKFeLonE2jHDaTQv0Y5V6byAHVQWLQEgwTFhdc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really well organized and professional. Flexible schedule.",
"date": "2019-07-01T15:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood! Thanks for being a loyal Extra Space Storage customer, Michael!",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b22517c-f3ac-4c9f-9174-3a6f81b86d5c",
"author": "Jenae Herron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3f8CzZEB_yKD8n5Oxp6jlYMA6MFxPsBrGwEeHN3SUQHFLZqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was really helpful and friendly throughout the whole process. They worked some magic at the end of a long day to make sure we got a unit that was big enough for the belongings. Thank you!",
"date": "2019-06-29T22:05:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jenae, we're glad Anthony was able to help! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:25:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0b2063c-ff9c-4e7b-a0d8-2fa80ac56c7f",
"author": "Anthony Tunstall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6VVM0gSRdQCWfWw1JuBemQ5-eNBPFTA4lrx6cWVqtFOhwe9bB=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was a good and quick experience hassle free.",
"date": "2019-06-29T21:08:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Anthony! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b33578f-78b3-4dda-a10f-4f379882421d",
"author": "Shea Comadoll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKr6AhTPviOYL5NkeLAUSWYKyfu8GIl9YJtQkHFsYuTwss5UQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arin was a great help and very knowledgeable of the units available. Got a unit quickly and easily and for the best price.",
"date": "2019-06-29T15:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shea, thank you for your review. We're glad Arin was able to help! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "077f1679-8992-4443-8716-2e489df2da3d",
"author": "Rosa Gastelum (Rosaggl)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu8PJU-yPWN5NQRX1SRm2KAirkDS-9pg0qTDZHHBREXg50Vuei=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-06-29T02:00:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Rosa! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6f13c9d-00d4-4995-ba9b-9fc7444bf434",
"author": "Bri Smejkal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_kmA40MstzXCcFxr7oG9Et_Jr-duMEGiHk8-SHbs9_-Lnudro=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The store manager, Anthony Robinson, is super friendly, knowledgeable, and helpful. I highly recommend this location for storage.",
"date": "2019-06-28T18:28:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79d4a960-db39-4793-94c1-9a3c1ea7c7ea",
"author": "Randy Moss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVt5DR1oHyFp8WlW17CxROHuwokU4vE5ESw_dkFXkHKaMhc5Fh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Real good service & showing service!",
"date": "2019-06-25T15:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate you taking the time to share your thoughts with us, Randy! We are thrilled to hear your experience was positive and are excited to have you as a customer! Let us know if we can answer any questions about your rental!",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c1b2973-1812-4a01-ab4a-f9a5aba88f93",
"author": "Linda Donaldson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkH1Ah34lCD9cA13t2-5LUL2th1POANcm_hLReHwKhp8WYX24m=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very quick to respond to our internet reservation - within 2 minutes! Most impressive. We came here half hour later when he showed us the lockers and we signed up. He was most helpful throughout with the tour and the leasing of the locker!",
"date": "2019-06-22T17:47:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Linda, thank you for your review. We're glad Anthony was able to help! Stop by the office if you need anything.",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a97e1086-8ba7-4d04-9343-b3ef97b02d32",
"author": "Matt Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlHt_0fsLiRNizRRBX3quIBu0N0H2BrwLD5HPfk-OAGKZsTrE0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a place to store my stuff for just a week before a new lease started , and ExtraSpace was an easy and inexpensive option. Clean, well-lit, secure place. Anthony was a pleasure to work with. Definitely recommend",
"date": "2019-06-22T17:01:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Matt! We pride ourselves on keeping our storage facility clean, secure and well lit and are thrilled to hear your experience reflects that! We're glad Anthony was able to help. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "1fbdc6b8-eceb-4039-b661-ed7bbee17621",
"author": "JuJu C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJOtZiTSnD0okRSQBMv00FMGRIGxGFFrJbR1onhml5NdbvUQ4FkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and service. Anthony was very helpful. Easy process. Thank you!!",
"date": "2019-06-22T15:17:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, JuJu. We are happy to hear the service you received at Extra Space was great! We're glad Anthony was able to help. We are happy to hear your rental process was easy. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e25d4a9-87e5-4c91-8c02-5804e645f18c",
"author": "Monica Gockowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbgDAu0qFswkE5SB72jMmAWxBwLxxazSFCsj1R6wzLXHcYNZVxiw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So kind and helpful!",
"date": "2019-06-22T15:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Monica, thank you for your review. We're glad our team was able to help! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-23T17:25:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3862a628-c886-4996-b409-0dab234b2b24",
"author": "Cynthia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiqe8qYUDUL9lFdLpLrdw_9Cn-ARagR1P8xe0db66y8RMTcm9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin showed me around the storage place and fully explained the entire process, how the lift worked, explained the difference in prices and was really nice!\n\nI feel confident about my choice to store my items here.",
"date": "2019-06-21T20:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for trusting us with your belongings, Cynthia. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything.",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "113411dd-624e-4839-885c-a60af52b496d",
"author": "Daniel Cowden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV07ACLzwv0xVpqixOB8rDMgGO-D4EYsVTXDUiJVGDukzyLbKA-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony gave me great same day customer service! Hooked me up with a good price and let me check out a couple options! Good prices and the storage facility was super clean and well secured!",
"date": "2019-06-21T14:56:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Daniel! We are so happy to hear that Anthony was able to provide a solution to your storage needs at a great price! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized, we're thrilled that your experience has reflected that! Stop by the office if you need anything!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "6dc4c297-7af1-426b-9c38-b46eca6bc757",
"author": "D C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtqbfeYctmkstqTLoB5LTBNPWd6_5hPDroIF1qnTwJDDDzEA6t=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location and Arin the Assistant Manager was very nice and Informative!!!",
"date": "2019-06-15T18:54:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, D. We are so happy to hear you’ve had a great experience renting with Arin! Give us a call at (612) 223-7355 if you need any assistance. We look forward to serving you again in the future!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b424c3b-6b5f-433b-92cc-a397a80a6b77",
"author": "Cory Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKomR-ZfbETarJ8MTmzFBh0JU-OD_Go6LCgGN0yM5oxqsoDQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2019-06-13T16:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cory. We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "787e965d-d027-4737-9e04-b251ec4cc456",
"author": "Anna Gergely",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURpltoBAl7LlUV990VHHyF5qJQlROSCnF1tkBf4g7Y4oEq1UHd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2019-06-13T16:22:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anna, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need assistance!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae57ccf9-4c0e-414b-b6ba-6cfbcb148cdc",
"author": "Emily Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7F9IeVjvrT5cA5p6I3WbS3o4-dsYpDqWZynG0o4IZkzc2RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very friendly and ensured we were happy with the space and got the best deal available.",
"date": "2019-06-12T22:23:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Emily! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Anthony was able to provide that for you with the best deal available! Let us know if we can answer any questions about your rental!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d15854da-dd4c-454b-89b0-4519948a89dd",
"author": "Andrew Wolff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK339JY1BQ3tpMThRxyL0g4U4M9_ncRvwmCtZXyx7Z3yflvbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm very satisfied with the facility and staff. Arin was great even before I got there, calling to arrange for me to secure the locker I reserved online so that I wouldn't miss out. As helpful in person as she was on the phone, too! The building is clean, orderly, well-lit, and climate controlled. It would be helpful to have some additional waste buckets around, though.",
"date": "2019-06-11T22:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We value your feedback, Andrew! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything. Arin and the rest of our team are here to help!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2b4364eb-2e55-4ca7-a61a-684ae78431f6",
"author": "Chalip Bonilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3iaCJQ9mdnRa2MGtLBn29Volfntm-GTrF3EIphmvjMXOGAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service friendly people great service",
"date": "2019-06-11T17:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Chalip, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c289785c-7517-482c-991f-f33910e380fb",
"author": "Dan Douglas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIioGh2zXUpRKKFsHZsXpC7qekIWr5CHOjLZBzY9VkuT_82qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson is great!",
"date": "2019-06-11T16:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Dan! We're glad Anthony was able to help! Thank you for reaching out to leave us a review! We want you to know that we are here to assist you with any further storage needs! Give us a call at (612) 223-7355 if anything comes up!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f01e3fe-1201-4cc9-bdc4-130e6dc35e45",
"author": "Bryson Bost",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd2OoWggFj65yufCPa-MfTZb03FMs2Xf69G0YdA9M-RVbraQp3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and assisted me on securing a \"remote lease.\" It's a challenging endeavor to secure a person storage in another state, and he delivered! Great atmosphere and customer service. Thank you Anthony!",
"date": "2019-06-11T13:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled we were able to earn 5 stars from you, Bryson! It's wonderful to hear Anthony was able to help secure your new unit remotely! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "03dba593-79b0-42d2-aa82-d14c08b3ef88",
"author": "Michael John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBNPlHv1sPrSL6NWLDqAd8YCSMkDlBg3MolA-6sHAuKCSoML4=s64-c-rp-mo-br100",
"rating": 5,
"text": "For the second time in the four years since moving here I need storage and I need it sooner rather than later. Due to such restrictive access hours at a competitor’s downtown location, I stayed local and returned to the place that was home to my home for two years. After booking online Arin called me right and offered a better first month rate. The unit itself is 20 feet from the van instead of six stories up and unloading was fast and easy. I rest a little easier during an otherwise uncertain time knowing that my home is being well cared-for by Arin and her team st Extra Space Storage.",
"date": "2019-06-09T20:49:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Michael, thank you for your feedback! We know it's important to be able to access your belongings, and we're thrilled you found the facility's access hours convenient! It's wonderful to hear that Arin was able to get you a great deal on your first month! Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if there is anything else we can do to assist with your storage needs!",
"replyDate": "2019-06-23T17:25:06.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c5aac501-8c1f-41fa-846f-3f4220984512",
"author": "Dwababy G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQXTCJBkxJrW6bbhGMLW2CebW-GEOsDtCna_Br9aTWsGeKYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Anthony was great to work with.",
"date": "2019-06-06T21:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dwababy, thank you for your review. We're glad Anthony was able to help! Stop by the office if you need anything.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "735f6d8a-5df2-4ac5-9aa9-c299f676ec13",
"author": "Midwest Cycle Supply",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwp04YKe8YswmTlDQ8rDDIPi6hoy9nUyyZ0dQx7ghiqTSTgVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been storing with Arin at Extra Space for about a year now and have had great service. Arin goes above and beyond to make your stay perfect. Thanks again Arin!!!",
"date": "2019-06-03T20:48:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Midwest Cycle, we're glad Arin was able to help! We are happy to hear the service you received at Extra Space was great! Stop by the office if you need anything.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9470a41f-2eb6-4c8a-a062-3157664d6d2e",
"author": "Karen Bills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFeHJZdeHc4feVMYOrSojnp4MCVC_1jxQgMvBh-bHpG59iDw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Arin is awesome, works with me well, lots of things I couldn't do things without her. Brandon is awesome, but no longer at this facility but ARIN is very professional and kind! I would recommend this location to my friends and family. I do have one complaint, adjust your prices to better price but I like it here! Nice and clean.",
"date": "2019-06-03T20:23:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Karen, thank you for your kind words. We're glad Arin was able to help! Your recommendation to friends and family is the best compliment that we can receive! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9ae0e7ba-db19-4d76-a839-5987355b8e51",
"author": "Joachim Stumm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdO_iUQneybHG1ypCIwaD5F5a0wFaJpmJwm0Lmz0ZwhAVqu-QD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and capable management. Great conversationalists too - Erin ;)\nThere’s a location premium one must accept, but the site is clean, the lockers are huge, and it’s convenient to everything.",
"date": "2019-06-02T01:16:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Joachim! Please stop by the office if there is anything else we can do for you!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "9b34c78b-127b-4ffe-b362-899789d9a448",
"author": "Alyse Burnside",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfuojs4cyrIy2T87KTWrrEPCYtxUhDbRHJMh_BFENXrEYiQdl4ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was an extremely nice and funny person. Helped me find a good unit location and price.",
"date": "2019-06-01T20:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "That's great to hear, Alyse! Thank you for sharing your experience with us! We know a great unit location and price are important when selecting a storage facility, and we are thrilled that Anthony was able to help provide that for you! Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "44e83f40-28fc-4f98-a4b5-205d640e137b",
"author": "Kendall Smaby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE0KerNYCQrLrY8xhSIuKSqGF5b-_XXI7_RjyQEDuw90l3S5W5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was very helpful in getting the unit and got us a great price! The facility is nice and easy to move things into.",
"date": "2019-05-31T15:10:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kendall, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. It's great to hear that Arin was able to help get a great price on your new unit! Give us a call at (612) 223-7355 if there's anything else you need from us.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "eea8fb0d-1ed2-492e-b358-1468b8d68f7e",
"author": "Collin Gustafson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAs1mtRUGNLIOfR3KMRprx2vOR2YtBNOWDt9NUYh5fmp3Lag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was fabulous! So helpful and kind!",
"date": "2019-05-28T22:48:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the 5-star review, Collin! At Extra Space, we take great pride in having a kind and helpful staff, so it's wonderful to hear that your experience with Anthony reflects that! Thank you for choosing Extra Space Storage!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b6ef3ac9-9f54-43ee-8e81-c5b3c80508ec",
"author": "Charlie Hinds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKYa5xHaOu6mj_mG_xXVBsHSQBptIuLrgzoLqvzN2CN0A0CA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good location, clean unit. Anthony was extremely helpful and got me exactly what I was looking for.",
"date": "2019-05-28T22:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate your kind remarks, Charlie! We're glad Anthony was able to help get you exactly what you were looking for! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ccddd290-c882-43ed-905d-323d3f93699b",
"author": "Elida Holte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUofkVe-9eKr_Hg9nnCukHBpR8IMF7t5S7DYimqaFL454il61I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was super helpful and quick to help set up my storage unit.",
"date": "2019-05-28T17:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the excellent rating, Elida. We are glad Anthony was able to provide exceptional customer service as quickly as possible during your set-up process! Please stop by the office or give us a call if there is anything else we can do for you.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "69d77811-67ee-47f7-9889-c4079b624f25",
"author": "Bobby Bajulaiye",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkd3x6w8xU9WEH5OaAZ_xCKOLmDR3HaoQFXIMXIw0-wKeg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-27T02:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the excellent rating, Bobby! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage. Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0e9335c-ea8e-4667-8253-eb3a0a1f9ccf",
"author": "Cameron Melton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv4agdWNH4dWl1hku_4QgtNbQdIrzvsPrQjojwQIT3lcgCa1o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was extremely efficient and helpful in getting me set up before my move. Thank you!",
"date": "2019-05-24T16:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cameron. We are glad Arin was able to provide exceptional customer service as quickly as possible. We're excited to have you as a customer! Please stop by the office or give us a call if there is anything else we can do for you.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9c0a672-ddde-48f8-abb1-53015fd24c62",
"author": "Peter Harle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUyPnn37Uqu5Y5maFWv95sWqMQAdRDmMFr_xp0p69Ylw9p1bA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place! Have rented here for years. Arin is terrific to work with!",
"date": "2019-05-23T18:10:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so grateful to have loyal customers like you, Peter! It is wonderful to hear that you have had a terrific experience working with Arin throughout your storage experience! If there is anything else we can do for you, please don't hesitate to reach out!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66e9873a-2521-4744-8d85-2d70b1c2a072",
"author": "wayne opsahl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJfA4t17bUN17QWIkm9iqvlvm96gBVBEqDHEaieu80Bs6MwgU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Suge was very knowledgeable and professional . He explained everything very clearly and had us ready to go in a timely manner",
"date": "2019-05-21T21:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Wayne! We are so happy to hear Suge was able to clearly explain everything while providing you with a timely rental process! Let us know if there is anything we can do to assist you in the future!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95bcf578-3041-4306-98a3-8abd3622c565",
"author": "Lee Xiong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7BY3vE3ZLvzttlRekMLVlmeFcGQiuwpldJ7Rs9hy_hpy5dSHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, clean, and great customer service. Would rent again if needed to.",
"date": "2019-05-18T22:08:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lee, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Thank you for being a loyal customer!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "61cb3bb6-4655-409f-82c8-b8e345d4004f",
"author": "Noah Jefferson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7yPAbdEdksAK9JCgtTS9XlpcPG6xuqXZzRTaDHjFIH4cg162_rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was super helpful and nice!",
"date": "2019-05-18T18:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Noah, thank you for your review. We're glad Anthony was able to help! Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b15f5fa5-0103-4452-879b-711e1ff95be2",
"author": "Andrew Carson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9D_srRn3wEr-vSikSGa1Pm5TRGn0YcxJQHqiG625AIgLP4F-s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony Robinson, store manager helped me out. Anthony was incredible! Very helpful, informative and friendly. Amazing customer service is so often over looked, not with Anthony! -cheers",
"date": "2019-05-18T18:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, we're glad Anthony was able to help! We pride ourselves on having a helpful and friendly staff. We're committed to providing excellent customer service. Stop by the office if you need anything.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1c140ce-cbc7-4b1e-b8da-d645aa0885e2",
"author": "Christopher Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaFK8Ua1Ur7CJpqJhcHD8ZEYV3umWMDP67-OEIHYAnqFVju6H8aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony is on it!\nVery professional, friendly and helpful.",
"date": "2019-05-18T14:52:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, we're glad Anthony was able to help! We pride ourselves on having a helpful and friendly staff. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "574756d1-d3a0-433f-8121-d98d6af0ffc3",
"author": "Tammy Faiola",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvEGQ-W4127dNPdcuFcpK61iTeEAR6-zuH1uucrakSMOlqs26P=s64-c-rp-mo-br100",
"rating": 5,
"text": "Erin was a great help in showing me units and explaining my options for\npayment. Super helpful and really represented well. The units are clean and it's easy in/out with the garage and dollies. Location was perfect for me and I've since recommended two friends that are using the storage. It's worth a couple $$ more with the climate control and general safety.",
"date": "2019-05-16T16:28:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Tammy! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Erin was able to provide that for you! Don't hesitate to reach out if you need anything! Thanks for recommending Extra Space!",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e5702cad-9781-4150-941f-5a248d092927",
"author": "Ez Doe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVboIDw0xxTd3HnIeCi5fDHUGRfAfTlc46U6uwS-agAsXRUbjkPfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service. the staff Accommodates accordingly and the new manager Anthony Robinson really goes the extra mile for his customers. Helps me in ANY situation promptly Thanks again to Anthony Robinson I'll continue to do business with this company thanks to people like him.",
"date": "2019-05-14T19:07:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ez, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We also appreciate your interest in becoming a part of the Extra Space team. Check out our website to view open positions near you.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1cded80a-3350-444c-9d77-683d3817dcb6",
"author": "Harry Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFpnyZWbognrECA5B6b4hU-IxG7kBucDZlZCsP63aaRBv4jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience signing up to lease a storage unit at this Extra Space Storage location. Anthony was very helpful and informative.",
"date": "2019-05-11T21:02:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Harry! We're pleased to hear you've had a positive experience throughout the rental process. Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-23T17:25:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b37b9a01-b2f3-49ce-a035-d316eacd828b",
"author": "Jaclyn Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXRU7nYStWJgChAku4BFq2UXV5haJ77iHjvp7DyGAZjzAkbaBY2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-11T20:15:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jaclyn! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83b65176-f7c5-4b6f-b3ef-ddd8b42105d1",
"author": "Thông Đỗ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlgPb0-3WxfJ8AiPYvMzd8AqWIzFp8S_QSVVhzOEalEp0qxcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's super great visit.",
"date": "2019-05-11T19:33:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Thông! We are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (612) 223-7355 if there's anything else you need from us! Our team is happy to help with any of your storage needs.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb65ae65-24b6-4dab-9561-cfba3ab91c4b",
"author": "Carlos Guereca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqt-8ZNcnZSfivOi44BnKoK4MKuhNhSKWagdtBtlJRM9XMFRI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. All staff members have been welcoming, kind, and very helpful. Shout out to Arin!",
"date": "2019-05-11T14:30:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carlos! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out if you need anything! Arin and the rest of our team are happy to help answer any questions.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8eb763c3-25e2-491e-9191-f60da360c6de",
"author": "Rachel Schmitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXy3W5a4ONVsXOpeaa37JKQwJMGzvEMrwhvAoSsSYtZppoFxrTP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was friendly and helpful. Was happy to use their services when it was necessary, great location and service.",
"date": "2019-05-10T22:12:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Rachel. We're glad Arin was able to help with your storage needs! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ba64db2-285c-4bda-8609-912181c03917",
"author": "Jason Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcBfmfKz7nEnANSHD2ONtT2g-pLetm9I7YbOWGeVA-m8JCBcI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was extremely helpful in my check in process. She showed me the clean facility, walked me to my storage unit and helped me with additional needs. We also had a great conversation about her dog she adopted from the human society.",
"date": "2019-05-04T14:15:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jason, thank you for the 5-star review! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled Arin was able to find a solution to your storage needs while providing exceptional customer service! We're glad you chose Extra Space!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0aa735b2-4f83-450d-9a65-9c3159a38c13",
"author": "Chase Lough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbzk1p1ANTNjVZqfWaBX9w8joNo4OQicQgcM8FQLqlyJw36su3MA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clean, easily accessible. Arin was fantastic and friendly.",
"date": "2019-05-01T18:07:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chase! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! We're glad Arin was able to make your experience with Extra Space a memorable one! Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ff3f8cce-6fa8-432a-9439-f97c6e27130c",
"author": "Sarah Beam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfUD6BapLCep_scBEuo57bPQCy96h3qsTuENwBaZsniyyjvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-27T16:16:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Sarah! We're glad we were able to meet your storage needs. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4758ac1-9ce0-48b1-8b80-04b266097fe3",
"author": "Maia Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhN-D4byd_WqydH3XhTH_Y9Y4ue-TcDBO23iElbNwTJrgpU9AD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was super helpful with reserving my unit and answering all my questions! So far I’ve had a great experience with extra space storage.",
"date": "2019-04-22T18:38:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to share your experience with us, Maia! We're thrilled Arin was able to find a solution to your storage needs. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! We are excited to have you as a customer!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ac88ef43-9422-42a6-8403-ea89aa7b37f9",
"author": "Mary Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9chBP74FAh-4rNLeLG3fmznV0LL6OhYHYhlr9wYJwYCjAmYs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aron Rood ever Good nice",
"date": "2019-04-13T21:02:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Mary! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28f594b2-4122-46c5-84fa-627e65fb0c20",
"author": "Larry Donatoni",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNc1rTyVOifq06A3Xzq2D7KYzEgaj4i2bdqju_pVOX-LRWUWlGSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage solutions in the cities",
"date": "2019-04-11T15:16:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Larry! We're glad we were able to meet your storage needs. Let us know if we can answer any questions about your rental!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b26bc82-e44b-4364-866b-c8ca94cfd3bf",
"author": "D Bishop",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvbEvjUV4onE8JRBC9aUNn4A2AYMoN-kP5jgdGIH_e-j5Ltg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great",
"date": "2019-04-03T18:25:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage David. We're here to help if you need assistance with your rental! Call us at (612) 223-7355 with any questions!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4a378f1-169d-482a-99db-f1d023f79666",
"author": "Justin Atkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzRPO6kpXqyrV4hz_MPEwR79mUlS2z3JIc0A8soZeGC0YJkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast friendly and helpful",
"date": "2019-04-03T15:42:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Justin, thank you for taking the time to leave your feedback. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Let us know if we can do anything else to assist with your storage needs.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4be79323-0a28-4a41-bd25-f6ab0486df83",
"author": "Alida Carlson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaSV-0RMVaXSKnaSvJIk-6WuGcZ8Dt7tn6_7cgntpRRDRtox9V=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arin was helpful, patient and took the time to find me the best price for my storage needs!",
"date": "2019-03-29T22:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Alida! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Arin was able to provide that for you! Stop by the office if you need anything.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fa2b342f-eb2d-4403-a06b-7bbe670b42a5",
"author": "David Modlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUM5Z1VJZCfKGA2kX6r2xm49hFweM-6mc2ALnyWcG4NrioRIQ23=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I visited Extra Storage Space today to possibly rent a storage unit for my belongings. Was helped by Arin and she was very friendly as well as knowledgeable and helpful in answering any questions we had. I left Extra Storage Space satisfied with a rental unit and ready to begin the process of moving. Thank you again Arin for being so helpful!",
"date": "2019-03-29T20:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, we're glad Arin was able to help! We pride ourselves on having a helpful and friendly staff. Thanks for letting us help with your storage needs.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4266c55d-b8e3-47c4-90aa-68aa1432b851",
"author": "DF WEISENBURGER",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ5G7pjs0phrkCfjaFzgysk3HvjwpCYYgy8P43qMo-UUd9Dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was so wonderful and helpful !!!",
"date": "2019-03-25T23:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Df. We're glad Arin was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "943e5d2a-89f5-436d-8af5-5b371d5c26a9",
"author": "Tracy Burnett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdi8hloVOqQpfLTgMW3ekew2Wg8wxLNFW1Yli1Ko4TrDtQEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This review is for Arin Rood. She is very helpful and friendly. She works well with the customers. She made sure that we understood everything. I highly recommend this facility for your storage needs and ask for her personally.",
"date": "2019-03-22T16:48:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tracy. We're thrilled you had such a positive experience renting with Arin! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance. Thank you so much for recommending Extra Space!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f0ceab4-7829-45d3-aa44-3c7287b2d9d8",
"author": "Joaquin Leal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILoOFon1m0nbWbPklZMfE64-R1rN-ytGfVM-wpRpXJNr4-Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My wife and I needed to rent a storage unit on short notice and Arin was very helpful in assisting us to find the unit that worked. We are very happy with the service.",
"date": "2019-03-14T21:54:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Joaquin! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We're committed to providing excellent customer service. We're glad Arin was able to help. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed39ffbc-57cc-45c5-b3e6-3b7314b2d38d",
"author": "Randy Engel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX7LgUT14z3apHRuhTizXucyE5eGE8UAdvLvCdm3dIsiYjLw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice clean well maintained faculity",
"date": "2019-03-13T15:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Randy! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Thank you for choosing Extra Space Storage. Let us know if you need anything!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "be59300e-3bec-44c6-a7d7-479b6e5218e2",
"author": "Chris Langert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHxc7aCTgHBxjQsl9wkIxjJfHNxAq_ahMwIBgCy90uieKDAaY=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great location, great rates and most of all, great access hours, 6am-10pm daily. I am unaware of any other storage facility that even comes close, and certainly not right in the heart of the city. Plus, Arin is very friendly, knowledgeable and helpful.\n\nThere are a few minor annoyances but they are not the fault of the business and are hardly dealbreakers.",
"date": "2019-03-12T00:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage. Please let us know if you need any future assistance!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "be1b42ef-4d93-4115-a10a-f1f817d0d07c",
"author": "andrewwitthuhn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJjIEWGWzleGPKk00eH0hUsVUfzwJYXNeVJFrxEmtvIMH4cyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service was excellent, the process was streamlined, the facility was clean and secure. For a first time storage experience I would recommend Extra Space to anyone asking!",
"date": "2019-03-08T22:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrewwitthuhn, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Don't hesitate to reach out if you need future assistance!",
"replyDate": "2019-06-23T17:25:21.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "62255aec-a1aa-491a-baa2-24df2c041838",
"author": "Brenna Rutherford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9l13HD66DUIoocwUJ0Lg146nby0OqduOrZQu8YUyX7AON-Bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was great. Very organized, great tour and easy to follow instructions.",
"date": "2019-03-06T04:05:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brenna. We're glad to hear Arin was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance. Thank you for choosing Extra Space!",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4123b9b-461e-4dfd-bed6-65f07c6ffe5c",
"author": "Will Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYaAiZPyxm_c51m-ywpanwrkVwnf-ERhkqwnpWlvprLR3hpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was great! Gave good instructions and went the extra mile to make sure I got the best unit for my needs.",
"date": "2019-03-05T15:43:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Will! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We're glad Arin was able to help.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eeda87bb-7fcc-4e0c-b4d7-deedfd979e43",
"author": "Alexandra Krood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRxUD7boCmqMRtDpjdlkYmODN3m_RhgF1SYPlWBdKiR-6RBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Woooow! This facility is so clean, very lit! I would highly recommend Extra Space Storage. Arin is very knowledgeable, very kind and is professional. She deserves a raise. I would recommend this place to anyone else.",
"date": "2019-03-05T05:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Alexandra! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (612) 223-7355 if you need anything. Thank you for choosing Extra Space.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "de1dc73e-7529-4463-8331-0bbc8069cd17",
"author": "Sumi Berhane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQf8gNPmP8K5s_AsRVXxhi8_f3mHs9ck2Ilftx9gSjsJbYn28=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in today and it was awesome, a great tour of the facility. A lot of different options. Arin is very helpful, very professional, confident. I highly recommend this place due to Arin.",
"date": "2019-03-05T04:59:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sumi, your recommendation to friends and family is the best compliment that we can receive! We are thrilled to hear your experience with Arin was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db8667c1-518f-4e64-a6d1-67f4126af603",
"author": "George Tirebiter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpiUmS8JdXPgedtvu3CqCAzAFNKzF8SfzmuJ5vZqcnT4pkaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-03-04T22:01:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, George! We're glad we were able to meet your storage needs. Let us know if we can do anything to assist you.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9d30c22-851b-4403-8f51-f03fef68a1a7",
"author": "Ashley Maas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHujk093Ay_APe2RQR68Q5uV_Yi9wX2N-IgpWNX7Lobju-Byk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of getting to know Arin Rood. She was very kind and considerate of what I needed and took the time to help me get the storage space best fit for me. Thanks so much- I will be a returning costumer as long as everyone is as kind and helpful as Arin was.",
"date": "2019-03-03T19:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ashley. We're glad Arin Rood was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5036a63a-07ec-4877-84bf-0dd137fd270a",
"author": "Jesse Leali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUU4906hkf0wN1nHHS-M24qpJ5RbpktrN-U63KdoaD3BTGzQtKp=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2019-03-03T13:56:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Jesse! We're glad we were able to meet your storage needs. We are always here to help.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a901dd1a-b0a6-4f22-b90d-317b99e34a4a",
"author": "Teresa Pawlowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0_tSKx3rjZpG7jscxFn0qWWlzv2gAFHGD48GKQ_MCkoVSqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had other storage units at other places and nothing compares to this place. The place is clean, well lit and climate controlled. But most of all the customer service is amazing. Arin is professional, friendly and there to help.\nShe took the extra time with me to explain the lock, show me around and explain everything.\nNever rushed and seems genuinely concerned and has pride in her job. Very knowledgeable. Hard to find these days! Haven’t had good customer service like that in a long time. Would not expect to find that at a storage facility.\nVery pleased. She also worked to try and get me the best spot at the best price she could.\nImpressive!",
"date": "2019-03-03T00:57:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Teresa! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We're glad Arin was able to help.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "ba2cd5cc-6ee4-42de-87d4-10be9d085bbb",
"author": "Heather Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ5ypi-X1zSxm7YO5t-WtJ22mwdRE6ARCOfEoKDhqN-8HHPG8C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was super helpful and personable. Glad we found this storage site!",
"date": "2019-03-02T21:14:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Heather. We're glad Arin was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d95dc552-527e-4a0e-8fa2-f50ebff72026",
"author": "Rafael Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI03-MivU8E-fXvfOPVGdB4eU_kEN0iWAtBY6RShQH6Jh1yPQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service",
"date": "2019-03-02T20:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Fuzzy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything!",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8953b45-f472-4d28-bbc1-5642e8689fd1",
"author": "Melissa Kramer-Waite",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH1r3ykE8jQ7RROArNTEZk__oG4z1RzMVt7EVJXsUCG8Kgp6gI_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had inquired online and within a few minutes Arin called me. I originally planned to get to the store the following so it's a good thing Arin was flexible with me because it was 3 days later before I actually made it there. Arin greengr me and gave me a tour. She was personable, understanding and answered all my questions with patience. Definitely recommend!!",
"date": "2019-03-02T20:38:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Melissa. We're glad Arin was able to help! Our team is here to serve you, so give us a call at (612) 223-7355 if you need any future assistance.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90afef64-0379-49f6-a44a-76a1b04d41cb",
"author": "Colleen Kilbride",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwcZyt-4HOS-ESzEfH9taOxMZK0b6nmu4tuNXfKXuCqb6zNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were friendly and easy to work with. I would definitely use Extra Space if I need storage unit in the future.",
"date": "2019-03-02T17:47:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Colleen. We really appreciate you taking the time to share your experience with us. We are always here to help with any future storage needs!",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8a511b3-8b43-4158-b485-b77ddf382b04",
"author": "Aaron Bryden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeMXH536-I3XW4bn_C6BKnhKAWQoafPgyiVjK4qFFaOV8XhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Move in was easy.",
"date": "2019-03-02T15:06:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Aaron! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! We are always happy to help.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a514375-1660-4438-ba2f-539f080c53cc",
"author": "Baylee Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5gLxmsDkUy9F8xPP7_sXfv-xmqxiDt95axujK_M6G5sKSCNmT=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been there a few times but when I came in recently I got the best service I believe her name was Arin I suggest going there when she is working.",
"date": "2019-03-02T01:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Baylee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (612) 223-7355 or stop by the office if you need anything! Thank you for choosing Extra Space.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eee95f7a-a000-4ad6-88d2-5319f57d7fe5",
"author": "Charolette Leo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRZfLMEx07LXje2SvbqigYHrAlR8QLA8sU2YQQMRzfq763hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great experience, I am moving in May and I came in today on this snowy gross day but it was a nice tour that, Arin gave me. She took me around the facility, showed me a few different units. I won't be needing it today but I defiantly would rent here and will be in May! What great prices, what a great location. Very clean.",
"date": "2019-03-02T00:01:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Charolette! We're pleased to hear you've had a positive experience with Arin. Stop by our office if you need anything in the future! We are happy to help with any storage needs.",
"replyDate": "2019-06-23T17:25:56.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "95b16530-663f-4aa9-bf6f-c52bc92a1255",
"author": "Amber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQcEa168DcwxwtbYYgBukqnJ7qnzyXnCmjy7st5fnrokYNu0Gnxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arin was super awesome and helpful! Very personable! She was friendly and flexible. I am moving and it's been a nightmare, but Arin has made my storage portion of this move a breeze and I'm super thankful for that. Im a returning customer because the staff here is always so great. Thanks again Arin!",
"date": "2019-02-21T22:08:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "951fd59e-ce1a-4fb0-9a64-5d32685bc62e",
"author": "Randy Engel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP5D7PAuLi5zTZxnUtZUexj4KIvbHC1TV0HV0qPwnSHsQUZ94=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The Guy that waited on me was beyond awsome",
"date": "2019-02-20T23:36:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d415db31-5eed-4ef0-8664-5d134bb5189e",
"author": "John Schleicher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnhgWkKxcchueICWLS-WAQIKnmix8sXhw3x7i4GA-xByXRB0sIFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a great experience at extra space , amazing staff always gos out off there way to accommodate, thank you arin and rafael !!!",
"date": "2019-02-14T17:20:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f014be0-830b-4bb2-a8dc-78965d48e053",
"author": "Matt Bae (Matty B)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXByDLx4d9YZuH_pP6gkq7ZWDQhp2NahEMipjNJZmzlY47O6UXXAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very Clean, nice staff, great place to store stuff!",
"date": "2019-01-23T17:25:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3d456979-0848-4d10-af27-abd80849f7b7",
"author": "alissa brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqa_rKR9oIVFKYbSsWmRCSOPx2l4y9rvOvo1mVYK-KGHbINEyc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was really helpful, great experience!! Brandan was also helpful. I have never had this great of a customer service before!",
"date": "2019-01-18T07:05:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb209beb-8ebe-4539-8a87-855b20a4bf5a",
"author": "Cole Noreen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8Fnpngm0Fnlevm3Rk-hCEG2-3wsoDZIo3msgZ6c4IPnHaQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this place! Good prices and great employees. Arin is a great person to work with.",
"date": "2019-01-18T03:43:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c5936550-1ebc-4e22-ba7c-41d73b145b09",
"author": "Tonia Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVql_P71bBN2U583tEp_aYLcFzczS7Z75uLcm5Fe2lgZjGczfuB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place good employees, awsome service from Arin",
"date": "2019-01-17T23:01:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ae49704-1d58-4018-b56c-5a6a9fc6e083",
"author": "Yolanda Rood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrkDcPdiMy4sD2juvO3qJqrTAVJx4jFcbm7pOefVxId5QPh0ZAhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Travis, Rafael and Arin were GREAT. Showed me around the facility, asked me plenty of questions about storing. Clean. And super cool.",
"date": "2019-01-17T22:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d4b168ee-4f36-44c7-904d-db81ebf38ec5",
"author": "Skylie Condon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5pI-AmaQmWEzWJpc5IQTsS_n8rqdG_xIJH9RWUX0kISdOVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, relaxing atmosphere with great, helpful staff. Arin was particularly helpful, very knowledgeable of the facility, measurements and prices of the units. She made it really easy for us to pick the unit that best fit our needs. Will definitely recommend this location to all of my friends and family. Thanks extra space storage!",
"date": "2019-01-17T22:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3d410c63-e498-4290-bbc3-af7e14e2dd66",
"author": "Lynnette M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTfKT44cVjA9oqOkUF47iaLAf_SphZ9duyqnXBkRah5N54UDcv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility",
"date": "2019-01-14T11:40:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "acd56681-ad04-47e8-8f34-140a947eeb14",
"author": "Ian Newlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-vT10gJK98aEVsVRBIguOGb31StZMM9ylpGdWoyJjJ7xfmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional, quick and informative. Will be renting here for the foreseeable future and recommend it to anyone in the uptown area.",
"date": "2019-01-07T20:15:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09925d8c-682c-4436-846c-8f16fbb31c77",
"author": "Eli Wollenzien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGC9TpdBg6pyBbGxfuGFjBXLAmwQVVQqwZZJULvwaBPkg74g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and professional managers, clean, affordable, and easy to sign up!",
"date": "2019-01-02T21:29:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4e70ad91-ac80-45fc-8e36-dea69b55e619",
"author": "Aru",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlrGrprQ_8QeqdrRow1E9paDLAPihG0UxbHKj8CDb575hAicSr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Most polite professionals I've come across in a company.",
"date": "2018-11-10T08:00:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49280b2e-c0cb-4684-8c86-de37d255ec64",
"author": "Lucious Deville",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6sn62FWl4EB3IEBLPjPl0l5OGlAQa7SUxRNVdbJ8qCt6AKLxi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Keep stuff safe and stored away",
"date": "2018-11-06T14:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "7dc0d7d4-e930-4f46-b4da-e24e0a5e3162",
"author": "Rory Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgs1AmOxrGV4lEmD5033trO5tvnr4v2o4uaqgzfy-aT8A6nQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Erin did a great job by explaining the policies!!!\n10 stars for you !!! Thank you",
"date": "2018-09-22T00:40:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d457fa75-94ae-4a05-b169-9ddd1c6131a7",
"author": "Cha Cha L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4NOwRYzJuIGSwzahyIhh9yBSfUlXwnalkP7js_J1yvTKnWFlQng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff. Clean units. 5/5 would store again.",
"date": "2018-09-19T17:31:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "93268ef6-8b15-4293-8861-a9d88b21f38c",
"author": "Ary Mena",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWITZdkiNtAUXRzZq964wD2MC2OJh_IMjjGjqLP5twjXgs3bee2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin R. Was very helpful, very informative. Showed is the unit before making a decision.\n\nThanks Arin !",
"date": "2018-09-11T18:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "53705967-8ee0-414e-a540-e74ecbde63b5",
"author": "Quinn Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgQrVLyxpZJw17EMMb7Ym1MjGMrAXDPFH_WgZgm0gBkyC5clrX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-09-11T16:40:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "719aebc2-59d8-45ce-baf5-d40203790c8d",
"author": "Erin Lerwick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5kGt2CD44zg86cTB7_uuf14W_IU6_bOvtsKSfgqPUhHZgc0p0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arin is very friendly and knows the people that come in. The process was easy and very simple. Highly recommend.",
"date": "2018-08-27T21:22:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5030236d-17cb-41af-9fb6-72abce7e61c8",
"author": "Savvi Koy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJLV2Jf9m8vGaNsPZWOsN6Wb2blD774P6Wfjw8kdSyUdmPPKZL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arin was incredibly helpful and made sure that I got the best deal with highest quality. She made an anxious errand feel easy breezy!",
"date": "2018-08-22T19:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "88d0a1dc-d6eb-4899-9f6c-8f010eb3c1e2",
"author": "Usefulidiot",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtKx1jlOQMFp86lBuTGaiatdSThfw5yCf39-fPnwK18a8JkfOOIA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I needed a place to store a few belongings while waiting to move into my new apartment so I contacted Extra Space Storage. My entire experience was terrific and hassle free! Brian set up my lease and showed me the storage locker upon arriving. Everything took about 30 minutes including signing the paperwork, payment, ensuring that I knew how to enter and that my passcode worked properly. Brian was incredibly helpful and made sure that I had everything I needed to move in hassle free. The facility is clean and secure.",
"date": "2018-08-20T21:01:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "41728420-db1f-47c9-ac42-b53c36861b2e",
"author": "Skylie Condon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzVhp8_5godKWxQ9LPxLd2f7qDA6HY4TsNgsxBjf5ptte7OQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I walked in without an appointment or reservation to look at units cause I'm planning to store soon. Arin was awesome and showed me some units, very clean facility. Go to her at Harriet... Very friendly and nice.",
"date": "2018-08-14T01:05:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "42c95ace-a7ed-4aee-96d7-7432086ba012",
"author": "Joana Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE2c9Aymq9cY-sf7yfCZoAQ4UCnveOuF_sEuPiHMOW81G74TZW6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Beautiful customer service and great explanation on what you are getting into. Mr brandon is truly great . My lady ginny is so professional.",
"date": "2018-08-09T18:48:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1216b50a-07e9-488b-a88a-936a9df490e2",
"author": "jimmy choochoo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOc-TtJM7AqpRqCexjZW8clHXJFV_xFo50AcNpIJKXwlU7HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great costumer service great people and great prices cant ask for much more Brandon was very friendly and informal he made the whole process very easy n helpfull...",
"date": "2018-08-04T23:57:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8773050c-baa5-49f5-9d8e-7944ef5a3210",
"author": "Beezy Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNz41j84ny6d-cVBCGUOcZ3UBQwh7vZUXO9dGtVgMhNXwIdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-08-04T23:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "67d7766c-60bf-459b-9c50-d716933a01f0",
"author": "Jacinta Urbano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHsDqGLNnWoDI8hxu83Kcb0wJcFH4ah3xRBqSLOhae8q058bZ4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place, super clean and the staff is amazing!!! Everyone should use this storage if they need storage.",
"date": "2018-08-03T23:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3ac03e32-b13a-4951-835e-92ffc29b81df",
"author": "Jordan Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCkZ4lO36PqYYU71wXdv5GNYU69imHZ06Z1GaN786yEwwJTOCv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Brandon helped us till like 6:24 even though the place was supposed to close at 6. Me and my friend never did anything like this before so we needed the help.",
"date": "2018-08-03T23:27:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "86a1c147-150e-4f95-8838-cb7358ad8a6e",
"author": "Joshua Hodge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhReCLCWtw6jHn-e5pRsOYSJKDB0i_bsoUfvJsdeesnU07DmTk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was very helpful with the information I needed I recommend this storage I give it a 5 star because of excellent service",
"date": "2018-08-03T12:06:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0abd4e6f-9b20-403e-8537-fc6826bc7001",
"author": "S Atkinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwZVuPOCBUwhq_v07lW0dcIcnzaSLvSX-9C58fdaw7YuE34EBk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brandon gives great customer service. I know my items are safe at his facility. Very clean, never had any issues. I would recommend to anyone!! Rent here!!!",
"date": "2018-08-03T11:30:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "8bbe4a89-c281-4e5b-a5bb-52048df1505f",
"author": "Tara Grieco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA27qRGrHAd7zDiWX9qFkJ6IS_K9GYJw6H8zMvftlCCytM8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far great service. Very friendly, informative and accommodating. They were able to accommodate my needs for price and size very nicely.",
"date": "2018-07-20T18:35:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e7e63a69-c003-4995-8a50-ebd902d0f133",
"author": "Theo Hoerr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIjPCRAYpUQxJMD2nIvuSzbG_xNNV6G-Dw-NRT5lc8eatuwY1HHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was extremely helpful in getting my account and storage locker all set up and made some great recommendations for storing my things. Coming from a solid background of sales and customer service experience, it's easy to recognize great service when you see it and Brandon was a glowing example. Also, what a great location! I highly recommend them.",
"date": "2018-06-27T16:08:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c5439e15-e2d6-4856-af9b-e9d42403ee5b",
"author": "Seth Hilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGSqtMDYvzNCGe4VkQu7WKUsZTc62d6HZtPYGvhQnXmmfaqmMI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was great! Units are well maintained & very secure!",
"date": "2018-06-15T18:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "88769872-3c95-4c5a-b25b-441d19fe3880",
"author": "Colleen Bartels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINs3gkpOTIn2jPFu8ManVML7q-PKLd4GJ9YfAp9m0SwPvBAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-17T18:56:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1f86da02-f501-4869-8706-bdd80a80f530",
"author": "Alex Chuba",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUar4QKAoNG_uxIt6XQctP2ItZs_p9eG3Xm2UHoQFREjFeu8Nmq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Luke was very pleasant to work with. I really enjoyed his upbeat attitude and respectful demeanor. He was very knowledgeable and helpful. Not to mention very handsom. I will be referring all my friends and family to look into storage with Luke because of this. Thank you Luke for making my experience one to remember.",
"date": "2018-05-16T16:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3100f81a-631a-48bd-8c0d-bf472e79d415",
"author": "Craig Bartels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGsJMI_ORibSwdOmpG6QOarQ83Q7DjU1Wb0xKuEQBCZyw35g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Luke is very helpful and knowledgable. Took the time to explain things. I will recommend.",
"date": "2018-05-13T16:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "67b40079-d6f8-4079-9c65-b2ed1d91619f",
"author": "Sandi Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZCn23uMvL_uzxS_7SFMD7_Xvlh7ww0T2hfMDxq9XqgQfZ0SKi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Luke is truly an asset to this company! Recommend this beautiful facility!",
"date": "2018-04-29T15:52:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1a56246c-3b2c-4227-b231-c979714e011a",
"author": "Video My Story Productions",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkX5aU4TsUu8jjRdwvzNtsiGJ_ISmdZMGhRvpIhM6SzAnoWMN-6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bright, clean, easy to come and go and amazing prices!",
"date": "2018-04-19T15:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "ecc875bb-0246-4f8e-ae12-665f83242849",
"author": "renee hargrove",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOHLP1YV8_t7gsOfUGVvKlgOQpr-ffoT2iacKRydgmYfqX8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was the most delightful experience of customer service! The facility was clean and appropriate and safe. The facility is really cared for. Luke the manager was extremely personable very kind and patient and pretty funny! I can't wait to tell my other friends about it. you won't be disappointed.",
"date": "2018-04-11T22:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "neutral"
},
{
"id": "b1a97305-c292-4f60-9ade-78dffd0ed1da",
"author": "Wanita Madison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgBcGYYjQn9oNle7RyQGXmMgUoZLTme4FYC3PJhQ1Jo6hMdfXFdQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Luke. ..is so sweet. ..took the time an patients to show us how everything went . Show us around .\nI would highly recommend this .\nIt's so clean .\nNo smell.\nI love it\nCheck it out ....\nYou will not be disappointed.",
"date": "2018-04-11T22:37:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "neutral"
},
{
"id": "e841dd94-418b-4028-b70f-3366178c2f12",
"author": "zack boustead",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnNJTWIv5DDo4Wnmda7jKkab5f9qaaLai5GZTcQT33V-tooke3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Luke helped me with the entire process of renting a space. He was very helpful, informative, and friendly. Definitely a pleasure to do business with.",
"date": "2018-04-05T22:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "040a73d0-8a4b-4408-9556-039ecf37bb02",
"author": "Yazeed AlQahas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhmTyJsEeGlyhHQcf1fnX_5ALPD7wHk3zwBp9oXwOtmTnkQmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I met Luke. He was a wonderful and helpful person. The storages are very clean and new. Also, the price is fantastic.",
"date": "2018-03-19T21:45:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "06ade311-f364-4730-8417-721ef058d553",
"author": "Mike Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqDkqJ2jUS5dSEzRnH3D1l2BCbz5dZYFuExey3tm4o89Qt1Yy-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was assisted by Lukas and when I arrived he was helping a woman with her two children. They were just finishing up, and as he and I were starting to tour the facility, he noticed the woman had left some kid's toys behind, and dashed across the parking lot to catch them. He returned quickly and explained that she had been \"having the worst day,\" and left it at that. I was impressed by this as a first interaction and his athleticism.\n\nThe facility is large, extremely clean, painted steel units in 5' standard sizes. and has two stories. The upstairs units are slightly lower price due to loading proximity. The rents were reasonable, and there were two options: first month free and higher rent or lower rent with immediate rental.\n\nInsurance is required and they offered four different plans through a third-party provider based on stated value of the items I would be storing, and the signature process was all done on a computer monitor with electronic signatures, making it extremely fast and efficient.\n\nI recommend both Extra Space Storage, and Lukas my customer rep.",
"date": "2018-03-02T03:22:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2062a19b-a153-4b63-b352-b0464c49741a",
"author": "Wait for it",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcANahGPl4bKjm4nEVMaqO8k8QfWOH4ZpG2TSJS-PIpK0UvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in to get a storage space. I was greeted with smiley faces and helping hands.with the help of Luke I got exactly what I was looking for.",
"date": "2018-02-21T20:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "56621114-3e38-431c-a7eb-76d3a6a99d77",
"author": "Handy Zee",
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"rating": 5,
"text": "",
"date": "2018-02-21T07:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9ce64a04-9f40-4626-95d5-7f8d921c167d",
"author": "syntraya slaughter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcHPcp7behwr2O4iWUY8NgA5J1C5jQLRVjbe4R4A3rsMxf9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Both Brandon and Luke did great jobs!",
"date": "2018-02-13T23:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f6ee1017-ffb5-4763-8a84-81775e535f47",
"author": "Mike Steiner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpCQckVyttQ3zKZMhrhPds5-8-OJNTy9K1NCLIA_eSyCE5IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-02-06T17:10:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "65fcbecd-86c7-46cf-a1dc-73684999f1f2",
"author": "Sade Bradley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUf0wPJouQ8LuMrXgRdE8OdG45NFEDHPW0rLg9B8-rFXCtKLlAdsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-02-03T22:02:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cb727b5f-81bc-49c0-af66-49db8db66034",
"author": "Brenisha Kones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIF15daz7WM6bc_kD3bgMApCk_jq2WmoWmzHlO1uYSl8opJTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I applaud the management team for the excellent customer service that I have endured while being there at Extra Space Storage!I recommend whatever the manager and his team is doing keep doing it and I will continue my business and also refer customers!!!",
"date": "2018-02-02T18:15:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "01bf4462-0d98-4f1f-bfd9-16eb6d48c48b",
"author": "Brittany Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzeo8US1h-cpxe3wMI9kIOoRPvveVmPj4ekF8PFLiuU8D0i2TeiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was beyond pleased with the customer service I received at this location. Brandon made the process of obtaining a unit more than a breeze. He was very attentive to my needs and alleviated all my worries. I can honestly say that I have not one concern about leaving my most precious items at this Extra Space Storage. I look forward to continue doing business at this location. Keep up the awesome work!!",
"date": "2018-01-31T00:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fe6495af-3a05-4c1e-8d83-e9ca02a092a5",
"author": "kavis lewis",
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"rating": 5,
"text": "",
"date": "2018-01-30T23:14:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3fd978c9-b051-4d29-a4ca-d863a9393aa2",
"author": "khristian riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMBjf7AAjbTjqyJz8bmUhUnL2m150nWJCkA6y2HhqOWQ4v=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-01-30T23:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a4d80118-29ad-43bd-81bc-d3d4a04ed7d4",
"author": "Alison Stubbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgQcURt-ipYdtW2NEIkLbkqXlhNiTjzpmNC0QoL5KJkiW85g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management is really nice and very professional",
"date": "2018-01-30T22:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1843753c-0909-4227-8386-08e45582fea6",
"author": "Tee Stone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp7YdBUko2CH9WygTKeljhED3yosN2DD1bPvKQT-Q_W1HY01Zf=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Nice clean units",
"date": "2018-01-12T00:50:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b883640d-d4e3-4ef2-a337-bb6528f2b612",
"author": "Wilmer Vazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9g13KQa1ZyZu7drUNNy1y-w-egTkL57ksDlJ_D3-v-iAxlg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2018-01-07T14:11:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "71080fed-c923-4839-95de-99d5e021db90",
"author": "Rhyno Brewster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIw6ZMYXCBah-5eYoD2Tmwkd8EklwUJf3Qw0JO20iPJf6VtvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came to this place last minute and in a bind. Was helped very proficiently by Brandon. Highly recommend this place!!",
"date": "2017-12-18T23:10:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "37b10473-1910-434a-a19b-2fdecd6e9a96",
"author": "Matthew Ragno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn-U0-qinwoQmTHgkF2d7ak-Yysc3z3WjrRQZwTTKZtg-MFRivtA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2017-12-04T00:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5dcf32dd-3f47-423c-8b32-1bf6e36195c2",
"author": "Anthony Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKYkoM9B7uz12aCLJWlSwAZior8wn-O6K9KGnGvjE3JYHHoQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2017-11-23T13:06:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "06aa0a05-c07b-4246-bd67-c8f5b65e3f1c",
"author": "L G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5rqY4No2_MfFyio0IPIRDho_FcQiXhcLfW2-lVVGHtusIPhdR=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Nice and tidy facilities with good hours",
"date": "2017-11-07T01:57:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "2efffe65-7add-43df-9053-97ba696c3fd9",
"author": "Ninsi Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpdMIob1WswBbKS_Zl0bPOQx_sosyRCqCFTVQTX6GaoPUi8PIi=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have great costumer service and are very friendly. They attended me right away and helped me pick out a storage, everything is super clean and Secured.",
"date": "2017-11-02T18:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "62e8d2bf-a2a8-48b2-993b-fec08b9f4afb",
"author": "Phil Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbq4GKy9WJ-r8s0m-xPu46FeM46romH8bE12kZvb1QrQoicO4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, concise service in a convenient location.",
"date": "2017-11-01T19:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "979b684a-846a-455f-b945-5375be4b57a5",
"author": "Justin Ledstrom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt9_zKG1tLb9W9yDbWqA0_TpGqbR1B5Rdhw3fSpw-g6eGlqtA1Vw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2017-11-01T16:32:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "347d3d1e-dd64-4142-8d5b-3ccb6db577a9",
"author": "Travis Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW86AyRZOh2nEmK-aJ_Trs19a-1LuABpt2fqdOG2c1DALkvWKcQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brandon did a great job today. Definitely will be recommending this place to family/friends if they ever need extra storage!",
"date": "2017-10-28T18:20:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "214bd887-5e76-4f07-a099-5ae46f506fb3",
"author": "Alex Barok",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXB4YBu_R3YXUwSr6cTzCD7o6GZLZ9pw_5mE-NRF7soD_1Xi-8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, easy to navigate through, great service",
"date": "2017-10-28T14:48:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "65973de6-7aa1-4948-998c-b1102ab3a69c",
"author": "Bridget Sinha (Balanced Physical Therapy)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI68yRVtW6f8CrRmK8BGLXWrPinuaMSlB0J3pgdPxx0qP3aOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service and a well maintained facility",
"date": "2017-10-27T21:18:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e39b6c6e-ff75-4c53-a71b-1b4e6aca2361",
"author": "Rudolph Macon jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUtpiCB9K-1YePPEHPEZ4dGsCSoghVz_70FYA0w4YuQ5knL0Ef=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-10-24T20:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "78192bd7-90d3-4a7e-abf0-5ccc05be0b04",
"author": "Jayleen Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyMPmflCbDFqsHxj7EKE0X54qoiOhsmze3m5ASlfLJNi3g5jDB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy👍",
"date": "2017-10-21T16:24:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ed6bc6a3-d30d-4e27-8331-23eb7f68ce5e",
"author": "Daniel Sas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1KHcMqkgGEuSHuSU0IQKaxYN14GhVT-Lm8jpRrHOo4f1J9j-zFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were friendly and helpful. In the end the discount offers were honored and I even went with a bigger unit.",
"date": "2017-10-16T22:32:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d8ee4d0-b7f6-49e4-90bb-0aee71557bd2",
"author": "Christopher Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzmXGN9FONSYxV5OXW5H46q0hcp6R_Jox71R7SKJrj08lldXSx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy and friendly. Thanks!",
"date": "2017-10-14T21:32:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "24e8d4ed-7659-4769-bcb2-98df63ebfd39",
"author": "Steven Gotting",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnylrzwO61dP2JcDljvMcqTGYfsUhcuwYM8_3MZgfg6EO3bhU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful staff got me my unit quickly and had excellent service...highly recommended",
"date": "2017-10-05T20:46:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72910c80-6ca2-4e2c-943c-81244a54a136",
"author": "Jake Howley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrolbJ0yLj2-9fsBqhbyvzJDDKwtUInPN4o6Q3hlatEnMcyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-09-19T22:22:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "61cc1a0a-3af3-4200-97fe-904119ef2c81",
"author": "David McCoy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqomoIwh7swNU_b_duAKfsNZtc2XfgTXErXfiMekXzNUZ-yM9W=s64-c-rp-mo-br100",
"rating": 5,
"text": "I thought that they were very informative!! Also, their location was very convenient! The place is very secure and the people were very friendly!",
"date": "2017-09-13T16:10:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7aaab33a-ed2f-4a2f-aa9b-bf486dfd698b",
"author": "apryl bernard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1rcmwzKdQ0uTKFIDz34sAlyFfpIt6OVLMn9ijK7QlD_AE6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was awesome, We got in and out with no problems and was very eager to help with our needs.",
"date": "2017-09-12T14:55:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dd164c12-d33d-4e83-8729-0d5178e12f3f",
"author": "linnie smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU98qqIKiVdzgUuNAH1--26YPtCH6n6Dga1DEFsaUPIZGNCc7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Luke was very helpful,Great Customer Service ,made everything very easy and Convenient,I'm definitely going to recommend Extra Space to friends",
"date": "2017-09-08T16:08:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "948d740c-85f5-4df6-a8cf-64f104bad7f4",
"author": "SanRenee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXz8yMg1Rvzz1zoXZGLtVDWUIw7Gag6PtKaTB0FT4mil-TGxFC=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just wanted to let the world know that I had an excellent experience at this location. I am very particular about my valuables but Brandon and Luke put my mind at ease. The units were very clean and spacious, the cost was everything that they quoted it to be, no surprises. I am very likely to recommend others, based the professionalism that I experienced. Thank you guys for the customer friendly environment!",
"date": "2017-09-06T12:44:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "826e264f-eb88-48fb-a1e9-6629d5ec9bff",
"author": "Danielle Monique",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUOdhOKB0e1Xj4W-B7gGaGLRWxCAkHJYVO9vkdOzDSRGB5DA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Im new to the area and was looking for somewhere to store stuff that I didn't have room for. Brandon was very friendly and helpful from beginning to end. I had a lot of questions and he never acted like I was bothering him. He was very knowledgeable and wasn't too pushy. Both of the staff were helpful to everyone while I was there. Would definitely recommend them to other people I know.",
"date": "2017-09-05T18:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "97ab92ee-c764-4896-b58d-cf8be673a4dc",
"author": "hillx021 Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg6YLiCwm7ySU7OuK2GSDLWwtNcAyPFQoh5QK5Vn2KuRP3TA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ultraconvenient! Great location and cheaper than the other city storage units.",
"date": "2017-08-27T16:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "23040bd5-c2d1-4884-87e3-90424661a826",
"author": "Zakariya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ49KDbVlXZ4Alo9x041QhBbcKGZYdDwvRjGqyJYagkZkvF3L3x=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-08-01T15:27:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ca9a656c-f4a0-40dc-ba93-78ac7969d3d7",
"author": "Andrea Elizabeth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOKtqUknDXnScu3DHkWnwFnsytDsUxvGV02A2v7SsV3R6XoLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just signed up for a storage unit today. The price was way lower than other facilities I have been looking at online. Kevin showed us a couple units so we could compare sizes to make sure we were making the right decision in size. I also saw the 1-star rating in regards to the person who said the 1st month rent free sign was a lie. I told Kevin about it and he said they always try to find the best deals for their customers, even when that offer isn't available. He proceeded to give me the 1st month free. It was the easiest experience I could have asked for. The facility is very clean and easy to access. Unfortunately, there aren't many units left, so if you are looking for storage soon, I would act fast!!\nThanks again to Kevin and the team working there!!",
"date": "2017-07-31T22:50:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8aa4056a-3d43-436b-a668-66dc93f47655",
"author": "Jake Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA9983J81qV5nO-YdXDe9NpMmUgXuK0nem3BKXtIhyw_xeSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was nice and very helpful. Gave me good info highly recommend.",
"date": "2017-07-31T14:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73d35159-5626-4d49-b786-b62a8fdcb785",
"author": "Amanda Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6znJR4bl3kKlHSqVD1zuavagNzK76eMuDakoJFEehHbLfkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had to move to the area very quickly after a new job offer. I worked with Brandon and Kevin, who answered every question I had in a timely and efficient manner. Brandon met me on site. He was extremely professional and knowledgeable, but also very down to earth. I was very pleased. I highly recommend this facility for storage.",
"date": "2017-07-30T18:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b4df08a9-39a5-4aaa-9fd2-a4edc513091d",
"author": "Joey Brehm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB_CFnDPJVDkjLK-aaMuv_0xDD_BR68pB_rPSivgcsXOpEJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The new manager was awesome (Brandon) he was very polite and easy to work with.",
"date": "2017-07-26T18:03:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d972666-9c37-40ff-a540-85adb69a5917",
"author": "Sam Kitterman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUo7vwkTtJLkhiNiZiVxmKBZ50monck6ZbXp6B5mDR3Xg-q5s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help! Easy business",
"date": "2017-07-26T15:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "67736fcf-7bdd-4651-8597-3e369c94cf5b",
"author": "Israel Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbTtwTdtonjmtbWupxQaDcMHVl8IEwz3pm6EurQlARv1Rn3A=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The location is very close",
"date": "2017-07-14T09:52:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b5ff936c-825a-4c60-a94f-485cb20b959f",
"author": "Erin EkThorn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxw8Hv1CFhqr37DwxhOuwtZCf84ugif1B1KM84PCXhOQ4A8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-06-26T22:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8a656f05-2946-4ad9-9aef-268d0d1f455c",
"author": "Gball 763",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxCeQM1URMOjA50HAKgBbDsnMzYN4u3s0rE3qDGynWJqicSs3DWA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Fairly secure. The area leaves a lot to be desired, but the Staff are great!",
"date": "2017-06-24T01:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c2ec1e46-e45b-4ea9-a939-8b910f0f8a31",
"author": "Andrew Herman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_iUr6Ye3GT1goPzhOg96BetzcEKXYFVVG8aZW5ig5ibvHxIo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was really helpful and professional.",
"date": "2017-04-21T18:37:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "98c75d8d-22e7-45bb-a626-aff415e7e672",
"author": "Linda Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbL8idxWNWmLf3HKVXoXT6PKknsd3XqP3VqhM9DEALWqbhcA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great customer service, clean and easily accessible",
"date": "2017-04-21T14:20:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "e9a71940-85c2-4a6d-a83a-8e285b839adb",
"author": "Aly Carlson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA0UknfA1ZUGzHsy96eSysLaDWwXc6uow_A3DZ-eq_UqaSGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe Schmidt was incredibly friendly and helpful. He even stayed late to help me pick out a unit. Highly satisfied with great customer service!!",
"date": "2017-04-16T21:03:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fb4c9283-2dbc-4461-a6bd-0f07cf22dd7e",
"author": "Colin Travis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJGhxDKuCYdgTUwFILp8T3z2dWyVB5D6I5CN6bbA9fWy2pNmuzjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage provider! Joe the manager was a treat to work with! Units are in great shape, and there are elevators! The website also has some of the best deals.",
"date": "2017-03-21T00:27:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "10166990-d2d9-4509-a900-0b059ece47b4",
"author": "Aron Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5i7XvigTvMHDmB6xniaIVF4tBjmZ4PM_P9AVpyhnTbpWv6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience! Their really kind and the prices and affordable.",
"date": "2017-03-01T03:34:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9f498165-6c53-42ec-b7a6-512b4a456c5d",
"author": "Joshua Fuhreck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRz6qS568diwV-qe4c30fu7MGow1dav-uhFU9JxP2MzhfUPg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best there is. Hands down.",
"date": "2017-01-22T12:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bf891e44-6445-47b2-82b6-c0ebe49c86b6",
"author": "Eric Fielder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ_gGFGdcpDtyVSZ4cyDi7UYDaA8waYzsM5kmDBXzqUDKY2I65=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and noice",
"date": "2016-12-01T14:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "67ba609f-312e-4716-a957-bd140808bbb5",
"author": "food warrior",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrqa-2ySJ9LuRKqFVeUq62CXGhm0BgcOgR-vvJQHj1G3UF0-0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very convenient location. Service was friendly and professional. The facilities are very clean and easily navigated. There is plenty of parking if you do not want to pull your car into the dock when you only have a few things to carry in. The cost is very comparable to other facilities, there is a good range of sizes and costs. There is not 24-hour access, but I do not find that a problem and I don't have to worry about vandalism. I would use this storage again in future if I find the need again.",
"date": "2016-09-27T00:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "60d30780-93ee-4b8b-9ce8-fc5993448a5f",
"author": "David Rassat",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUADMmTBq7BSzz9TRHsRucl762jGFFxEWTulftp47UMEAO1EPY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick sign-up. Competent staff. Good prices. Great combination.",
"date": "2016-08-22T13:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "66ed65aa-a6bd-45a9-a23f-eca5df44f938",
"author": "Charlie Van Stee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWC_xWlKHyUMlimxTflBQiPh5CVhEFwobWt4ZenILrdgsoIyU7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, loading carts are so so helpful. Was able to get 24hr access. May be a little bit more expensive but totally worth it.",
"date": "2016-07-20T22:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5accf1d0-f907-457b-a190-16f243668f0d",
"author": "Banana Hammock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUENfjq1ET7_CtNg-uOXDN0tLkWvlcUMH22aN-nFmBzc8ZpqbM=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Convenient location in uptown. Decent pricing (use website for best deals usually). Good staff - no nonsense, but helpful and friendly. Units are nice, facility is clean. Units on ground and second floor - second floor accessed using freight elevators is easy. Plenty of loading carts (large) to use.\n\nKnocked a star for not being 24 hours (likely due to locale and crime potential at night), and for having a somewhat wonky system where you can't open your unit, close it, and forget something so you reopen it. If you do that you will set off the security alarms as you need to enter out security code at the outside door before each time you open your unit. Setting off the alarm is $50 fee.",
"date": "2016-07-15T19:51:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b5fd7234-85d2-4758-8ce7-5519511fc04d",
"author": "Aaron Foertsch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkXLfcyM6_ZwNr3_fi6CMPqmUIij0QktXib7UFzgKfY2Cu4b3aVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2016-05-26T11:08:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We'll take 5 stars anytime, thanks!
John Dubbe
General Manager
MN Storage Centers",
"replyDate": "2017-06-23T17:26:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36327914-108a-4d06-9eb1-c8bd4d942a20",
"author": "Rob Sayre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ0WSWQK4FoHwW4IT_AfGX7IP0h-VGdJmuAvbsECanllwYEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can't say enough about John Dubbe's customer service and the South Minneapolis facility! It's clean, climate controlled and well managed. Highly recommended!",
"date": "2015-10-14T15:05:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Rob, we aim to please.",
"replyDate": "2016-06-23T17:26:41.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9846e315-4edf-4261-8672-2ab0bfd1326d",
"author": "Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlA3OyEKv0787N3WMCNGBoeVZCam9BlnSyc070aJR9aPcePjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, courteous staff and great location!",
"date": "2015-06-26T21:40:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "All true!",
"replyDate": "2017-06-23T17:26:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c767f2c-39dd-40ef-ac3b-04e26c151388",
"author": "Zee “Zee” Mendoza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuKpD8oAKuOuX7O3_I9fjgSvXZ_MyAcb_RwUUOBaiO1z6xjzHT4g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "awesome, love it. adam is great. they just need an outdoor place for bikes.",
"date": "2011-09-02T15:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
}
]
}