{
"summary": {
"average": 4.8,
"total": 261,
"distribution": {
"1": 7,
"2": 0,
"3": 5,
"4": 12,
"5": 237
}
},
"reviews": [
{
"id": "a5a787cb-6493-4999-b74e-769735c80074",
"author": "Susan Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8EW8q_F7TEaW23Eu4UdoahQ43dUBeSGUnLXfXpLw8jNSvsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joel was so professional and helpful! Units are nice and clean and secure! Reasonably priced. Thank you!",
"date": "2026-06-13T17:59:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susan! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-06-17T17:09:34.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "90b25d99-45ca-4f9c-8eb3-4e7c22134b78",
"author": "Liz Thurber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh6WB_TCdVqTUKz-66rmHygWYvEP9jzPRPY6SdlRJtwXAOae2-Rg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joel is amazing to work with. And units are clean and will maintained.",
"date": "2026-06-05T20:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liz! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-06-09T17:09:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9ad78b10-5668-4d8c-bf30-e1fcb7f7aa2a",
"author": "Agnieszka Ryder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTIi37t5oVCCP4J1Y4i0QN-tFrCJqxUSqopBvU6ZIIkTEBkZbgHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very convinient location for Palatine residents. Larg rental unit with heat and A/C for good price. First month discount. Joe was very helpful and nice.",
"date": "2026-06-01T22:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Agnieszka,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated our location and rental unit features. It's great to know our team was helpful throughout your experience. Your feedback is invaluable to us, and we hope to welcome you back soon.
",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f1f23730-2942-495b-83b5-06809b3c2239",
"author": "Przemyslaw Jaworowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeTp0sAfMJD5Pn_arIv_O045O36Ka6VNzE16jgeZFk75Vd0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful, he stayed after opening hours to get us a great unit. Some of the best rates around the area for rent.",
"date": "2026-06-01T22:50:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for sharing your experience. I'm delighted to hear that our team went above and beyond to assist you. Your feedback is invaluable in helping us maintain our high standards of customer service. Please visit us again soon!
",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "f404cdb4-2efb-4b9e-b75e-57025f4a6e85",
"author": "Jessica Sandacz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdKvS29bqKJuTjM6x1N-DECFClSegBR5eJPMMVJ_WHZzX7uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly employees. Easy to rent. Made renting my first u it effortless. 10/10 recommend.",
"date": "2026-06-01T18:07:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica,
Thank you for your fantastic feedback! We're delighted to hear that our team made your first rental experience effortless. Your recommendation is greatly appreciated, and we look forward to serving you again.
",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c06e3709-3ce7-4074-9cfe-08413f9995f4",
"author": "Tony DeFilippis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjXK6z0B8KEVGCa6-RlooMi1J-sgV57y4aw7h3T17mxS11yD8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is great to work with. Knowledgeable and customer friendly. Top notch",
"date": "2026-06-01T17:37:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tony! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b694deeb-965a-441f-bad0-ddb0788d70ad",
"author": "Miguel Quinones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHlV-aalmzIJb86qoUT4nLmKzV9rbxq7yh9LuN3_AK9Iv0gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful and went beyond my expectations.",
"date": "2026-06-01T16:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, thank you for posting your positive review. Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9154d9e6-16d2-4e2f-b4a9-80c37cabba76",
"author": "Bryan Opitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyTMhFUaqI0zYbeuVR_pPbQ6aSZBVVxkYEG2R994PugQgsvPg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was awesome!\nIt was a pleasure doing business with him.\nThis was much more pleasant than the last storage facility.\nThanks Joe and thanks Mini Mall.",
"date": "2026-05-30T14:28:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bryan,
Thank you for sharing your wonderful experience with us! I'm delighted to hear that our team was able to make your business experience so enjoyable and that our facilities stood out compared to others. We pride ourselves on exceptional service, and your feedback is invaluable. We look forward to welcoming you back in the future!
",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be1dd833-79fb-4ff7-bca5-011135ae4449",
"author": "Ann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGbAmHS-R9WZqXRfZh_HGV1WCmjtkyX1A7I0WFNcgHa9qkIg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe the customer service person is professional / friendly and goes out his way to answer all questions.",
"date": "2026-05-28T21:19:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ann,
Thank you for sharing your delightful experience. We're thrilled to know our team went the extra mile to assist you. Your feedback motivates us to continue delivering excellent customer service.
",
"replyDate": "2026-06-02T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f40642f6-d050-422b-b95b-78fb0b1f4501",
"author": "Rick Podsiadlik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWgB6nTbnLaC3XnFZuCfJhQ9EHG69Otl1jypenOEWvLqGWvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I been renting a space for awhile the people that work are great exspiacaly Joe. If I have any issue I know he will get it resolved.",
"date": "2026-05-16T15:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rick,
Thank you for sharing your positive experience with us! We're thrilled to hear that Joe and the rest of our team have provided you with excellent service. Your feedback is incredibly valuable to us, and we look forward to continuing to meet your needs.
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7dc6050d-5de6-463e-956d-f021685afb23",
"author": "Bradley Salcedo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU_WcPmoFf9hin64E4CoDZA0wzoLCKHx0BntQUL0p7VvS__g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe at Mini Mall Storage provides excellent customer service from start to finish. He is friendly, professional, and very easy to work with throughout the process of renting a storage unit. His communication is clear, timely, and effective, which makes things stress-free. It is refreshing to work with someone who genuinely cares about helping customers and takes pride in doing the job well. If you need a storage unit, I highly recommend working with Joe!",
"date": "2026-05-15T19:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bradley,
Thank you for your wonderful review! We're thrilled to hear that Joe provided you with excellent service and made your storage rental experience stress-free. Feedback like yours motivates us to continue delivering outstanding customer service.
We look forward to serving you again in the future!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c912cc4f-d2a8-462d-8e42-985547330dc4",
"author": "John Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMDDQB5b5LUmUPzrmetNCvj8xlp7zIso3OwCl_U6LMCFzaBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean place with easy access. Joe was great showing me the facility and actual unit I rent. We go over all the details about my lease and breakdown the price so I can understand everything right.",
"date": "2026-05-14T20:11:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John,
Thank you for your glowing review! We're thrilled to hear that you had a positive experience and that Joe was able to assist you effectively with all the details. Your feedback is invaluable in helping us maintain our high standards of service. We hope to welcome you back soon!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "107f471e-1cc5-4510-97b4-13c473e79173",
"author": "Rick Dumke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJANEMazWK3jbMDdwh8XCp9F4HVrXnR1UB8QwiJHZTCtCES9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm very happy with my unit on Colfax in Palatine.. Joe is tremendous and Ashley is great....... he's very good looking and helpful and keeps me informed. Joe has a wonderful personality and knows his stuff....... customer for life !",
"date": "2026-05-08T17:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rick,
Thank you so much for sharing your positive experience! We're thrilled to hear that you're happy with your unit and appreciate Joe's and Ashley's exceptional service. Your feedback is invaluable, and we're delighted to have you as a customer. We look forward to continuing to serve you in the future!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3fff75ff-71b9-4a43-bc7b-2d420109f2b8",
"author": "tony milecki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5H8vp3HnZewOS7wNj4mBLOfxfMiy6b5WoDtrfKgxmw11x7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Very clean and secure",
"date": "2026-05-08T14:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tony,
Thank you for sharing your experience with us! Your feedback is invaluable in helping us maintain high standards.
We look forward to welcoming you back soon!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "682aca66-b23a-40bf-bfb6-3c03bab7d4af",
"author": "John Simonaitis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpEd60lRnbxQdo9mOHyOxLMAh_tlTirCkjZHy3mAF6CJUDpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean units and excellent service. Joe at the front desk is helpful and was quick with the rental process.",
"date": "2026-05-05T13:54:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John,
Thank you for your wonderful review. We're thrilled to hear that you found our units clean and enjoyed excellent service, especially from Joe at the front desk. Your feedback motivates us to provide a seamless rental experience for all our guests.
We look forward to welcoming you back!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6d2aec6b-8311-49c7-91df-b9a8adf505b4",
"author": "Cathy Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRuY_Fhadb0BNkVTmFaLf1JDeo9bPQQXfUKjlqZv-cTFH62Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was Amazing! He was so friendly and very helpful! This was my first time renting a storage locker and he took the time to walk me through everything! This was so simple and convenient!",
"date": "2026-05-04T19:01:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cathy,
Thank you for sharing your wonderful experience! We are delighted to hear that Joe made your first time renting a storage unit easy and enjoyable with his friendly and helpful assistance. Your feedback helps us continue to provide excellent service. We look forward to welcoming you back whenever you need us!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fc2bb589-f9e3-4311-b0b3-07dfef7b1cbe",
"author": "Jodi Steiner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbPVNwqZx6Og7BU0Iee4dOm79N0X7Bi9BBzusk5D7oGWZI5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was pleasant/helpful and called back to fix my problem when I was available.",
"date": "2026-05-02T21:45:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jodi,
Thank you for your wonderful review! Your feedback helps us continue providing exceptional service. We look forward to welcoming you back soon!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33650fb5-f85d-425a-8529-2b998372638a",
"author": "Kurt Bruksch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV07C6l2WksP3MPwy4WDi4AKAaCR0zLt-y7UnGkj7Sgr26Narn2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-01T19:07:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us
know!",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b1a9bd0-a8ee-4bb8-8ee0-702ce45b0628",
"author": "Crystal Zepeda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWF172KgXEzYdh0l-4RvHTLTxv4mhu6jkxJ4D21hR_n5xBpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very helpful, provided plenty of storage units and prices! Would recommend.",
"date": "2026-05-01T17:40:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Crystal,
Thank you for your wonderful feedback! We're delighted to hear that Joel was so helpful and provided you with the information you needed. Your recommendation means a lot to us, and we're here to assist you anytime.
Looking forward to welcoming you back!
",
"replyDate": "2026-05-23T17:09:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f4fdd798-22dd-40b2-b114-21a9d56a0d41",
"author": "Estrella Fajardo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLui7ooTm--ML69MSfdZk0cf7yLasslYSMAzxYUHr4xoS_xSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cleanliness: 5 Stars\nSecurity: Safe and secure. There is no problem getting in and out of the facility using the provided code.\nCustomer Service: Joe and Ashley are very courteous and ready to assist with anything we needed to access our unit. Thank you guys for all your help. I give both of you 5 stars.\nAccessibility and convenience: Easy to access the facility using the code provided.\nPricing: Cost to rent the space has gone up considerably from the time I opened a unit to present date. Looking at the expense of maintaining the space, I decided to have it vacated and just donate 80-90 % of its contents.",
"date": "2026-04-30T21:36:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Estrella,
Thank you for your detailed feedback. We're delighted to hear that you appreciated the cleanliness, security, and customer service provided by our team in Palatine. Your kind words mean a lot and will be shared with them. We understand your concerns regarding the pricing, and your insights are invaluable to us as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future.
",
"replyDate": "2026-05-23T17:09:38.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "40c648ac-2c5b-42d0-9246-a0ffce7653e2",
"author": "Akpata valentine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi50UewR4OOwbHKZHGtjwzg0GshksmUionOQHPgzc1BKKNhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very welcoming, Attendance knows what he is doing. A very friendly person and environment. I love the place",
"date": "2026-04-30T15:30:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Valentine,
Thank you for your wonderful feedback! We're thrilled to hear that you found our team welcoming and the environment friendly. Your kind words inspire us to continue delivering exceptional experiences.
We look forward to having you visit again soon!
",
"replyDate": "2026-05-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1ceb51b-39d9-4628-8c18-2c9b8aba93f7",
"author": "Alina Koroliuk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJMhVMv_eSTZTuGufhXLnU79DWEJ_v9PQkFO_zzastX5N0GGKx-A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had great experience with Joe. He explained and showed us everything. We rented unit. Thank you.",
"date": "2026-04-25T22:00:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Alina,
Thank you for sharing your wonderful experience with Joe. It's fantastic to hear that his guidance made your visit enjoyable. Your feedback is invaluable to us, and we strive to maintain such high standards of service.
We look forward to welcoming you back soon!
",
"replyDate": "2026-05-23T17:09:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df2165f6-0cb3-45cd-b523-d6ac8919c670",
"author": "John Schaefer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_G91CtxxbHmLaUXg1ac2TaO0qEphko-Jy1-FH9Gg_CtSU01k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was a big help\nVery clean place\nHe went through all my options throughly",
"date": "2026-04-21T21:38:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John,
Thank you for your kind words! We're delighted to hear that Joe was able to assist you thoroughly and that you found our place clean. Your feedback is invaluable in helping us maintain high standards. We look forward to welcoming you back soon.
",
"replyDate": "2026-05-23T17:09:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a612a1b3-fbc2-4a01-9538-fea69624c8d5",
"author": "Jennifer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFgUAOtYFS03Fg6h94VNX2-_FSl6Bfh_mxu5YrO9NEYFncMCs=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience at this facility was excellent. Joe was incredibly helpful, going out of his way to help.",
"date": "2026-04-20T00:10:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jennifer,
Thank you for sharing your wonderful experience with us. We are thrilled to hear that Joe provided you with excellent service and went above and beyond to assist you. Your feedback motivates us to continue delivering exceptional service, and we hope to welcome you back soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3d95f14-f56b-40a4-bcd6-6572d6334ebc",
"author": "Jessica Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjVojsSaBY3IAjEZj0ncjbNI0_ZsaVB-S3KBl9_wc5MOVPY93Naw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is a very friendly attentive customer service representative, the place is clean and organized !",
"date": "2026-04-18T19:24:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica,
Thank you for your kind words! Your feedback helps us maintain and improve our high standards. We look forward to welcoming you again soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "50845025-5a08-4039-b65d-7d5ad8c66169",
"author": "Chris Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-rAKawoTc0zLzdWrLpoQJz_fsvKQyCwiIsbB4kiaIr72IMBWtMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Working with Joe at the facility was fantastic. He was great and was extremely helpful securing my unit. Very pleased with the whole ordeal. Thanks Joe!!!",
"date": "2026-04-17T16:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chris,
Thank you for sharing your positive experience. We’re thrilled to hear that Joe was able to assist you so effectively in securing your unit. Your feedback is invaluable in motivating our team to continue providing excellent service. We look forward to your next visit!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b4b4b28c-99ca-4b0f-9200-d7024cb74bdc",
"author": "L overdorf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5qRqFepzG-CRyx6hQneqtiP0rjQn0qvWEgErSpcuOxtDa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process. Joe was kind and helpful",
"date": "2026-04-16T19:24:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience. We are delighted to hear that Joe provided such kind and helpful service, making the process easy for you. Your feedback is valuable in helping us maintain our high standards. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea74c022-fda6-4c28-9c39-7d648be88fd4",
"author": "Macon Oakley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ0NIR4wRH_L6OeEBE4QT7dDwdZS3kUy6cm6VigTfkaa79CQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was very professional, knowledgeable and courtesy...Very helpful and thorough...Great experience...",
"date": "2026-04-12T01:49:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Macon,
Thank you for sharing your wonderful experience with us. We're delighted to hear that Joe provided you with professional, knowledgeable, and courteous service. Your feedback helps us continue delivering exceptional experiences, and we look forward to welcoming you back soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e63ab4e0-f340-4393-aeb0-4c2d187661c9",
"author": "yury krasilovsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDLaxgyzXTpoj5PdIzzIRt3fcsD6AzBGP15lvVfxd3O6XHWgiNsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful and a true gentleman, he is an asset to the business and a pleasure.",
"date": "2026-04-11T02:16:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Yury,
Thank you so much for your wonderful feedback. We are thrilled to hear that Joe was helpful and made a positive impression on you. Your kind words truly highlight his dedication and professionalism.
We appreciate your feedback and look forward to welcoming you back soon.
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d00fd62c-1cb7-498b-ba69-8a44778f44b5",
"author": "Joe White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ6ik11ujACkdtwPdpLaiP4aKBCAcewsa2EY4jz5IZIZ3NPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This Place is the Best Storage Place around here !!!!!",
"date": "2026-04-10T16:58:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joe,
Thank you for your enthusiastic review! We're thrilled to hear that you consider Mini Mall Storage the best in the area. Your positive feedback motivates us to continue delivering excellent service.
We look forward to serving you again.
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cb01795-f4b0-40c6-be84-6b942a65cfab",
"author": "Tammy Sabado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKbZeorAQeEEUi1v70pJBGrOwEC0kOFcvT2CJyQMgdxchRsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is very helpful and made sure my transfer of units was painless and made sure my codes worked. He is a very kind and helpful!",
"date": "2026-04-04T15:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tammy,
Thank you for sharing your wonderful experience with Joe. We are delighted to hear that he made your storage unit transfer process smooth and was kind and helpful throughout. We truly appreciate your feedback and look forward to welcoming you back.
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "be782a3d-8191-4cd6-ae4f-1ebee45bb0bf",
"author": "Dane Pinter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK7bSjggv1u2wJYfwVgfeR_654YRLpSLtsOKq4jw-F2fLVqxk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience here and with the manager Joe.",
"date": "2026-04-03T15:37:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Dane,
Thank you for sharing your wonderful experience with us and highlighting Joe's exceptional service. We are delighted to know you had a great time.
Your feedback inspires us to continue delivering memorable experiences, and we look forward to welcoming you back soon.
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "81273dee-e816-45fb-bc63-7e610a792cee",
"author": "David Bauer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURq4YKG2k9hyJ4yxMQ2cx88ltVwE4TFVl4M4WyUW_YQaQ4SGfW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe’s the man! Very helpful",
"date": "2026-04-02T22:26:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello David,
Thank you for taking the time to share your kind words about Joe. We're delighted to hear that he was very helpful during your visit. Your feedback motivates us to continue delivering excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8cade138-c77e-4525-b9c2-90d633b2b761",
"author": "D C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWa6jFlO5D_dA0pd3t69DpnaQo-uXB3QmalVw7AmNJz2VRAyPP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe made it a great experience and fast\nAnd then",
"date": "2026-03-31T18:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Damian,
Thank you for your kind words. We're thrilled to hear that Joe provided an excellent experience. Your feedback encourages us to keep delivering top-notch service. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64ff8fb8-23db-4fed-93c7-a3b864a90353",
"author": "Mike Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZvsLFPN7WYbM4hBp6QUCcgC6ZnGAvpx3Fvp-wOr7kmCLFAKtOWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was great to work with and getting situated here at Mini Mall storage. Great customer service. Thanks Joe!",
"date": "2026-03-30T16:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mike,
Thank you for sharing your positive feedback! We're thrilled to hear that Joe provided you with excellent customer service and made your experience at Mini Mall Storage seamless. We truly appreciate your kind words and look forward to serving you again in the future.
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8e4a416-073d-480e-9810-01993a4c5b41",
"author": "Scott Lindblad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBdkbv2NQJ_iWFVJMhUQMqBKjH_t6tivfyggJkpUS8Ml1sO5Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe White helped me tremendously during a hectic time. He found options and solutions that would make the transfer/upgrade to a new unit as easy as possible for ME. So many service providers that I deal with cannot hide the fact that they operate to make things easiest for themselves. Joe took care if me.",
"date": "2026-03-28T18:02:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Scott,
Thank you for your wonderful review. We're delighted to hear that Joe went above and beyond to assist you and made your transition to a new storage unit seamless. Your feedback is invaluable and helps us continue to provide excellent service. We look forward to serving you again in the future!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "295fe33a-555e-41db-9582-81addc62d009",
"author": "Jordan Adler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-8x1gij5you6ZckUrgkE4zEg_0hBXw9DQjcbuQsxgmNW12Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was awesome to work with. Great service. Had to rent because of him. Thank you Joe",
"date": "2026-03-24T20:53:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jordan,
Thank you for sharing such wonderful feedback about your experience! We're thrilled to hear that Joe provided you with excellent service and made your rental experience memorable. Your comments are invaluable in helping us maintain our high standards. We hope to welcome you back soon!
",
"replyDate": "2026-04-23T17:09:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09c32092-118b-4c42-a58d-c5648ba19345",
"author": "LH613",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjMe9ifkwr5XYrH-FEoxPR2NiioS1D2vH6yjxXGKzL90tpUiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is excellent! He's friendly, helpful, shared all the options available to me for storage and when he promises to call back - he does! Great storage facility----grateful to have someone like Joe working there and handling things.",
"date": "2026-03-05T21:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Patti, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2022-06-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f7d1b05-4f33-4810-b98a-a26e237250bd",
"author": "Joe Mata",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmER_qKDZfxjcR4VaVurzxKBqhdc4Hs9HZ9zwfH54wa0iIDoI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager Joe is a great help,made the move go really quick",
"date": "2026-02-28T21:51:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joe,
Thank you for your fantastic review! We're thrilled to hear that Joe was a great help and made your move quick and efficient. We appreciate your feedback as it helps us to continually provide excellent service. We look forward to serving you again in the future!
",
"replyDate": "2026-03-23T17:09:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2402929f-65e3-4928-a502-cc3a7aead94a",
"author": "Peter Policht",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn0WimZw_EEoWqgRDhz5DYF8AKB-JC9QVIgz0xkzjPmKHN5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was here three years, and the experience was excellent! Joe White was excellent at his Job!",
"date": "2026-02-21T17:23:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Peter!!",
"replyDate": "2025-09-23T17:09:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbd39662-c5d5-4e2d-8677-9e1750ab42a9",
"author": "Jessica P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU74TMo4NEjb_q3eXELZpAgM8MMkUfKeJkVZVFLcYFAGpKVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Joe with opening my new unit!",
"date": "2026-02-20T15:43:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words and thank you for storing with us Jessica, we really appreciate it!",
"replyDate": "2024-06-23T17:09:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f6b694f-a856-48d9-9bf2-6b51da3cf10d",
"author": "James Brenner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU7tchFiDdchLDgWv1LzjWAtH7BCGDe34ceUu2ymldB979q0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve been clients for many years. Very satisfied with the facility and the service. Managers Chris and Joe are very helpful with any issues or questions.",
"date": "2026-02-05T19:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, James! We're thrilled to hear that you had a great experience with us at Mini Mall Storage. Your satisfaction is our top priority, and it's wonderful to know that we could be of assistance to you. We look forward to serving you again in the future!",
"replyDate": "2026-02-23T17:09:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25d4e8fb-8e92-4fb3-9930-70d1de3bad01",
"author": "Stephanie Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-2V90UXXDsFL2KyUMCr_Vc6aZUQq_WEVDICrPTePVxzYfXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was having trouble with my code to enter the storage facility and Joe was kind enough to come in to help me on his day off. I was very appreciative for his help",
"date": "2026-02-02T19:45:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Stephanie, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2025-09-23T17:09:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "535ce774-2a6a-4ce1-837f-f40781f21f95",
"author": "John Yoksoulian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqfPSVMwcuHw3FWltri0DgZFMyRoBeTbhbZt2xcZ1Jy7J0YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "People like Joe are RARE now a days! Amazing service, no long phone hold, AND he really works hard at satisfying you!!! Takes pride in helping!!\nWe need more people like him on the other end of the phone when we call!! Thanks Joe, John",
"date": "2026-01-31T20:46:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "John, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-06-23T17:09:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb7d38f7-c71c-4127-8deb-7dc075c7fbde",
"author": "Kenny Barry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDhlF4d32ZFvysJjyMiyHuR1R3Jvi1BMSd73c4zL14005HBeO4KA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very nice hand helpful in getting information transferred to the new ownership",
"date": "2026-01-31T18:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Kenny! We're thrilled to hear that you had a great experience with us at Mini Mall Storage. Your satisfaction is our top priority, and it's wonderful to know that we could be of assistance to you. We look forward to serving you again in the future!",
"replyDate": "2026-02-23T17:09:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8608bd97-00b6-4b34-b9c4-759d757a569a",
"author": "Gerald Janes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMuFcVv4wc-NJG7JKYuaJ4Y4SL3ThFpOoZzKkop7sc786nxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris and Joe were both very helpful with setting up my rental. I was glad to see that there is a manager on site . The facility was clean and offered easy access to the inside units. The elevator's were plenty big for large furniture and boxes.",
"date": "2026-01-15T19:27:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Gerald! We're thrilled to hear that you had a great experience. Your satisfaction is our top priority, and it's wonderful to know that we could be of assistance to you. We look forward to serving you again in the future!",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fd66b100-4b98-49f7-85d9-39ddd5972cc8",
"author": "Eugene Hulscher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8oQu-7rBpwSqz5YPXa0utpSMzZELJPe8MHJfJV4kljtswQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe and Chris (Palatine facility) rock. They helped us move into our new storage locker, providing great customer service.",
"date": "2026-01-10T21:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eugene, thank you for posting your positive review. Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c0c02dde-fbfb-455c-8d31-67b6d6e32869",
"author": "Jane Rideout",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWScT9qnHc4gT9hQ9hD0Boh7hgj1K7QSiGvJEG7lgSJbaPuKC4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-10T04:11:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything specific you enjoyed or if you have any feedback, feel free to share. We look forward to serving you again soon!",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98a0a9e6-73cd-47bf-a46b-ea3719708e9d",
"author": "Ebonie Sara Louise Kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRvvYMbjntXzg5iA2xtnCL0ehiziS8jiRhgm11ZSnmGTx7bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to thank Chris and Joe for making the transition over from Metro storage very easy for me. Joe has always been a great leader here. His effective communication and approach is very delicate and at the same time he gets the job done! It got to a point with me before the crossover that I would only deal with Joe whenever I needed assistance! Now that Chris is here, I feel very comfortable with knowing that anytime I have any issues or concerns that they both can assist me. Thank you Chris for taking the time to get to know your customers ensuring a smooth transition. The personal touch that they both bring to their jobs makes our lives so much easier as the customer. If I have to have my items in storage, Mini Mall Storage is the place for me! Thank you Joe and Chris for a great experience during a difficult time in my life. I appreciate you both 🙏🏽🫶🏽",
"date": "2026-01-08T18:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Ebonie! We're thrilled to hear that you had a great experience. Your satisfaction is our top priority, and it's wonderful to know that we could be of assistance to you. We look forward to serving you again in the future!",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3b739b41-c103-4f76-881a-967af0dcbfbd",
"author": "Timothy Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0Ocm5wOPnuUsBTvm0-qUFhbQALKJtAgysSafj534zxaE_Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer. Service I ever had…….. 50 Stars",
"date": "2026-01-08T17:41:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Timothy, thank you for posting your positive review! Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d4dea56-9846-4fc4-a95d-6d0653258ff9",
"author": "Olaf Stanzer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbHvEqMPq9ZBELvOGYmAqhRVQIC9MWo9z6_F8ADEb2q-2kilrO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris was very helpful, love mini mall storage",
"date": "2026-01-07T18:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Olaf! Don't hesitate to reach out to our office if you ever need anything.",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4dfe730b-b3cb-4bbc-8773-b14fc758d3cc",
"author": "Kevin Horeis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCfY61LPAnR_o1ZxF97ZB2Uazbuco9jtId4p6hSIVztWzmYRff=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris and Joel really helped me reduce my costs. I highly recommend you store your stuff here.",
"date": "2026-01-03T20:51:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Kevin! We're thrilled to hear that you had a great experience. Your satisfaction is our top priority, and it's wonderful to know that we could be of assistance to you. We look forward to serving you again in the future!",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4066332b-1e98-4b58-b5f0-425ff4762cff",
"author": "Sara Javier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIv7lZ7-c9E00pURWUfYliEjjMAvr59T92yh4c0j8DDxTlQpY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is very helpful and knowledgeable. He was able to give valuable information regarding the various units, their features, he is very on top of billing and is genuinely kind and courteous.",
"date": "2025-12-30T22:23:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sara! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e15e0dc-3cac-462a-9265-87056c431ecf",
"author": "Fred Rudy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0SS_khq4qOq8VF7BFEfaBRlMqBvU2HiiAmMNaWWP7ha1l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe, was of good help. Efficient. Storage space is clean, heated and secure.",
"date": "2025-12-30T16:03:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Fred. Don't hesitate to reach out to our office if you ever need anything.",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "eed454ed-59be-4d9b-bd5b-0972ce2547bc",
"author": "Michael N.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFpM2L4kiOE9IqE-Z0JBwSB3S5sciTWuKSK2qabF9SaPAni9s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility is very clean and well maintained. Customer service is great too — Joe has been very helpful as we make decisions on our storage needs. Highly recommend!",
"date": "2025-12-29T22:19:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for posting your positive review. Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2026-01-23T17:09:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1a42324b-7b67-455d-ae44-605298848b38",
"author": "meldel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhjWs36kvLEqzO6QUxtiwtm0Bfu4vAZFOz0J31B-SPD8-ggQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve been renting in this building for many years, and while the recent change in ownership came with a rate increase, Joel in the office was incredibly helpful. He worked with us to find a unit that met our needs at a reasonable rate, which we truly appreciated. Overall, the building is well maintained and easily accessible, and we’ve had a positive long-term experience here.",
"date": "2025-12-20T20:48:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Meldel, thank you for posting your positive review. Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2025-12-23T17:09:51.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "b2f71a43-6f21-496b-b2a8-77e0f70225fc",
"author": "Ken Stephen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMjo6Yifb_AT3PkfjN33tq4cBH4a08AD1tHgnyn_P7tS--pg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "All good, Joe & Chris took care of my annual billing with no issues. Both good guys..... thanks",
"date": "2025-12-16T22:31:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ken, thank you for posting your positive review. Our team here at Mini Mall Storage is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.",
"replyDate": "2025-12-23T17:09:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2dd9901-742f-44bb-9151-4303d005110b",
"author": "Deborah Danecki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvQi3oXszLKaSUS4zip5naQPfIKpHnEHN2rIkflHL4Sav4rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe, is very knowledgeable and helpful",
"date": "2025-12-15T18:40:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being customers for several years Deborah, we truly appreciate it!!",
"replyDate": "2025-09-23T17:09:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23a13613-9f36-4511-b689-d82c6995ade2",
"author": "Jack Castella",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSYKnoTy5f2eS50rJpM2RvCYODitFd2ZnDzXxnvvztF1zyT9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "CHRIS AND JOE walked me through everything I needed to know and then Joe took me through a walk through the facility, which was amazing nice and warm. Looking forward to having my stuff here. Everything was easy Peezy for signing up and getting access to the building right away five star experience with a cherry on top",
"date": "2025-12-08T23:20:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ead21d11-cce2-4eca-ab55-4d351ab581fb",
"author": "Paul K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh5aDT_shyc9PodXGifp7zR84Mi8Zc4ioWradCVRqCq3Tzn-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've had a unit at this location for the past year and stopped in recently to discuss some new monthly service fees that are being added since the ownership change. Chris was extremely helpful and informative in explaining these new charges and took the time to answer all of my questions. Even though I'm still not a fan of the new service fees that are being implemented, I wanted to make note of the excellent customer service that I received.",
"date": "2025-12-08T20:47:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c8ff6a40-15d8-4d81-be4c-acab720eb0a7",
"author": "michael brzezinski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_ClGDQd37CbMeraVXsZmYm40CbKvsdw9hLmMuERxJKCy8cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cris was very helpful and very accommodating!! He made sure we understood the whole storage and billing process!",
"date": "2025-12-03T17:38:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1312b83d-a343-49ac-957e-997fa9f93c36",
"author": "Denise Lambert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-_9FiF_BPmWlljJ551vKGa_8omCojvmpT5jgtofjPYVuasWaN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe- a professional and nice human on site to interact with ~did a transfer on size, The process was quick, simple and very customer friendly. Technology can be amazing but it can never replace customer service like Joe provided today~\nThank You~\nSatisfied Customer",
"date": "2025-12-02T22:00:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aca8b921-4cd5-46d4-bc9b-97a653a6057d",
"author": "Kostadin Valkanov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOfwojUTujeE5pPeC754q7zpMVdp11bmyuypYV4gDXlehmdYyt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly and helpful! Joe answered all my questions and made everything quick and easy — I was in and out in under 5 minutes. Thank you, Joe!",
"date": "2025-11-29T15:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "047d8e41-f452-4566-97cc-eb83ff2991d9",
"author": "Maegan Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7XfYFsJAPGZsEjFvfhiLREIemlfaJbvQniW9Bxr5X_tDmDw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Good company to have my belongings at. Friendly staff. I have been storing my belongings here for years and I feel like everything is safe and secure. I also have no issues when going there. Everything is always kept clean. It’s also always a pleasure to talk with Joe when I make my monthly payment.",
"date": "2025-11-21T19:13:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "300a4644-9db7-449c-8486-486b8b14af38",
"author": "B Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY_mrPvLF2-rkAwQ_ZaA7b6xI0ZL53pw8qd3ISwMoBJwRj7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been renting at the Palatine facility on Colfax for about 6 months. Convenient location, clean, well lit, climate controlled with 24/7 camera surveillance. Whenever I’ve needed assistance, Joe and the rest of the office staff have been extremely helpful. No issues in 6 months and affordable too!",
"date": "2025-11-20T18:27:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b153e940-8826-4538-9c56-120c75c984b8",
"author": "Richard Fletcher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ1AzV1z6zRyUNODJEHrWxqujBwfP3tYPDTvITYZsv72vJwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was incredibly helpful and went above and beyond to make sure everything was taken care of. Joe handled the process quickly and smoothly. Thank you!",
"date": "2025-11-18T21:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92aaea3d-fc5a-40c2-9aa2-0791bd70a25b",
"author": "Calef M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7XRNHH5x_NGDs8Tmo-my0JajYNZzgjb3nPGO0rf8nik7UVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have a unit here, big fan of how tidy they keep the place, never problem. And seems like everyone's a fan of Joe, me too, great help he was letting me know about company change and what I would need to do.",
"date": "2025-11-18T19:25:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c1519137-4618-4f1d-8209-d5c9b15ac266",
"author": "Greg Tetzlaff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5tCN8w-Np3azaFJE4FnAxqLjjItgnZupq4p9eCmxruivfZw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Nice facility, going through an ownership change. Chris and Joe were very helpful today helping me assess possible upcoming changes. Hopefully costs will stay stable, I would like to continue there.",
"date": "2025-11-15T22:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b3456b22-e76a-435f-92df-33abb32cadba",
"author": "Evelyn Laxgang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdHeiIzZUVW434n1CZ7mgesCAEO2DHcZQjl0twMC6buJLtOU8vmg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was very helpful. Are unit is perfect for our needs",
"date": "2025-10-27T15:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c6f65be-c7a2-41e6-8a23-95a26db15e1a",
"author": "Christopher Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkZWUxu4azxDKIdhVZ-xzMOOA2RbZe-VCm8XCJKxQQEXUe6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good staff, service, and fees carried over from Metro Self Storage. Joe is the most helpful manager.",
"date": "2025-10-23T17:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cabe0903-8fcb-46f9-850e-a9e28668b837",
"author": "Chris Shirmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUbf38QAfv4dXdCBXAqvVEV12bcWNHpVt3bvSfX_ciXJMP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and secure facility. Joe has always been super helpful every time we go there.",
"date": "2025-10-21T15:15:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9681a3a0-745c-40a2-a5d8-55bc2e74a81f",
"author": "Rick Kambic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPjMIKoUQGyzEacRs9-33m5dNaEmGqvpXVtkd4fAOwK-WY0NfJKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Following the sale from Metro to Mini Mall things were a little confusing, but Joe at the front desk of my local Palatine unit was very helpful in getting me switched over and back into my routine.",
"date": "2025-10-18T20:59:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "246de020-1104-4d9c-a5ed-02066adfd344",
"author": "William Orlove",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX7L_d0mndDPNPwJEYG8yYcIQINo1jCyqxDzAfsub3LxbW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe hooked us up with our storage units. Joe gave us the tour and made our rental experience easy and painless. He's courteous, professional, and knows his stuff.\n\nWe rented (2) 10x10s a few months ago and today we rented a third unit. We are repeat customers.\n\nAlso important, the Palatine facility has 24/7 camera surveillance, is well lit, well maintained and is always clean. Always a plus, a big plus.",
"date": "2025-09-20T16:49:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "84fec41f-4ee9-400b-9b5c-0b53d30f65d1",
"author": "Tammy Sabado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrBMVWZ6Amo-9TWuErCYkall9P9NAMw0D2ZlI7-jMT4I9hWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe and Todd are great. I had to transfer to a new unit and it took less than 10 minutes after Joe showed me two different units. If you’re looking for a storage place, this is the place. Great customer service.",
"date": "2025-09-13T18:51:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dff114ca-99fd-46dc-b6aa-3c074b26aa1b",
"author": "Tom Sondergeld",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzG5xbxgy8qfCeHwNb_KQJfiyS-vKfmmvkchZvk-gMeoY17FY=s64-c-rp-mo-br100",
"rating": 4,
"text": "Decent storage space with many room size options. Not sure I like the hounding when only 2-3 days in paying late, but okay.",
"date": "2025-09-12T20:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fd161737-86ed-4442-ba95-99754c21a939",
"author": "Mara Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQooyCwG9rWGyjb2yVH9PwgKfQu2k0JRtRkouI1If8LeTG7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-12T16:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7deb1e74-4e8b-4206-873f-5c6751564a95",
"author": "jim bochat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD3kMbPkqnpXtZUBZMN5pGGqshIedp1SlMrNOILamkaoq_kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-12T12:54:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c8555647-bcbf-4e55-a3f2-a345eacffd7f",
"author": "Teala LeBlanc",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIZcyygUEekV9Nts7os3PsyqW04kk0KqCh2YaMUXrZPfqGoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful in getting me the size storage unit I needed. He was very polite and professional.",
"date": "2025-09-11T17:47:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Teala, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c71b35be-08be-4771-b214-40d576c434d3",
"author": "Kyle Moriarty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ46x_sj7ynlxeZhsXKMNT2d91MTTu0y8Hy9lJVh7R_EsD0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is the guy to see. Always checking in on things and making sure everything flows smoothly. Best storage unit experience I’ve ever had.",
"date": "2025-09-07T17:08:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Kyle! Joe is great!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a534161f-e82a-4b19-8c9a-cb51633eb2ba",
"author": "kathy sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJussLl4-sLtauneDETc7BndEx6Xw5dLFsnNSQ0ns6kuWS7mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean space easy to access",
"date": "2025-09-05T15:58:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Kathy! Feel free to reach out to us if you need anything. Have a wonderful weekend!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "0af6a847-ddaa-4c35-969b-565c465fc7a4",
"author": "Candy Meilner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD3wXhW63b6Ua5thd_euq1IRq93Tg4xR3syOp8VQvmtb5IxA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-09-05T15:40:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Candy, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2936c21a-2da3-4acf-9cb9-8918b75f89bb",
"author": "Angel Lebron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWyv_V7gly0Jze4_lkTkog301Y8UAbPTEkRrWCbyu1zeA28w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am Angelo New Subscribe of Metro Storage the experience of my wife and my own when deciding to choose Metro Storage has been very rewarding, and what we find an accessible place fresh and no less important very safe super clean, not only is not only gratifying the personalized and friendly treatment of Joe the administrator helped us to decide on the Storage Metro. Thanks Joe!",
"date": "2025-09-03T11:52:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words and thank you for storing with us Angelo, we really appreciate it!!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "18fc1be6-750d-42f2-bb76-585da754942a",
"author": "Jessica Carrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJecTLYkinYGwGmSBOTqpyOvNIaiE8JxjPnvck5JDGvfhOlKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and employees were very helpful when I had questions.",
"date": "2025-09-01T17:42:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Jessica! If you have any further questions, please don't hesitate to reach out!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "abeed07e-545f-430e-b19b-431f8a00df3b",
"author": "Matthew Gudgeon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVL2Bxo2tIR-rLpodxXH7dXzdNtWp9hmBndECPKLAbHUiAtiXL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was a great help, he made things very clear and easy to understand. He was very friendly and pleasant to do business with. Metro has great values and we appreciate the help!",
"date": "2025-08-28T18:42:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you Matthew! Please let us know if there is anything else we can do for you; we are more than happy to help!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3787bce9-240d-472c-95b6-a77bca5da501",
"author": "Jody Donnelly-Gill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaxftNxN_vHnKo4dtZiQt_WgcJHHIPKR27UZEq7lRUqemcs3yF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Long term renter here. This facility is always well maintained and clean. New gate and the parking lot blacktop recently redone.\nI needed to add another unit. Joe in the office was very helpful. He knows the property and is very client first. If I ever have a problem I feel confident Joe will handle it. I say “if” because for over 10 years, I have not had one.",
"date": "2025-08-28T16:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us for over 10 years Jody and thank you for the kind words, we really appreciate it!!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "71f4b92d-78a3-415f-8df0-8b8170291811",
"author": "Tom S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbPJTYvZZEmBtKsbcF4O0NMSGCc1Gw7GrVjNUAFWj7566g0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Joe were very accommodating making the rental process a breeze.\nThis is a top notch, well run and organized facility.",
"date": "2025-08-27T19:08:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd and Joe are great! Thank you for the kind words Tom!!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9f504d5-ff0e-48a9-be83-18a76fe7bb0e",
"author": "Without Words",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2miqu-bcTlSBuYNT8K27KKt3u3sjxsBlYrpuOewXjgJxp3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was amazing and professional ,helping us upgrading our storage unit.thanks Joe",
"date": "2025-08-25T19:11:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is amazing! Thank you for the kind words!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c652552-9bb0-400b-a04a-cb831d2ce0cf",
"author": "Nancy Self",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6RSW2YzOIEg3umYeICc2JTO4xVftHzZx5t_iF06YE_M7CbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful",
"date": "2025-08-25T18:30:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nancy, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "301230d7-bb54-4f05-b2a6-f89a14e28a01",
"author": "Kim Bartelt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpUK6Aef2RJPM23pOIqsiTYPl6rYucAevcRghte5d6OS-JFc7E=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is an awesome storage facility, clean, Joe was incredibly helpful and everything went smoothly. Would definitely rent another unit from them. Safe, secure, and easy to maneuver around with trucks and items. Thanks Joe!!!",
"date": "2025-08-25T15:02:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words Kim and thank you for storing with us, we really appreciate it!!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ed8d20c1-769d-4d7e-8e78-3fd149162a50",
"author": "Jason Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKp1AkC7Sn3amqiAF4Mt6oAdpiYxrqrZUK6AY33znUoPzUc-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Joe are the best. I was not sure exactly what I needed for my move, but they helped me get what I needed to fit my stuff.",
"date": "2025-08-23T16:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd and Joe are the best! Thank you Jason! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-09-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d84fee7e-14c6-49bc-992d-d093c6805f20",
"author": "Amabel Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaTzz86iHSigX4F5nh_3tC1knDXUMFnkaq1IxvcFZtVR4s_DbM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was awesome! Very detailed.",
"date": "2025-08-22T18:30:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is awesome! Thank you for the kind words Amabel!!",
"replyDate": "2025-08-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e835ec6a-1cdf-4180-9027-999fa49e014a",
"author": "Burk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzqCvznG4PMFfCevLQCy-E9lB80wt_qkrPY3jNUBrqcqP1Va05=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful in making my move easy and stress free. I definitely recommend Metro Self Storage! Thanks for all the help Joe!",
"date": "2025-08-20T17:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Burk, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2022-06-23T17:10:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e87057c-a229-48a0-91c5-618b01fd043c",
"author": "Harriet Rotter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgcDNoovlzVaCs3h19-ipbR9-2bCH_neT69ptOO_3dSWcsnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-20T11:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Harriet, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-08-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a026e58e-ca6e-4938-be90-abec7b5d85ad",
"author": "Nicole Muse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqBKAYFpmhYXNM1PmwCXJ3AEnCXlOu0CTHMaHWl_PJvAF_HEqT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-19T14:50:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nicole, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-08-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33137935-7283-46f6-bade-e108e0fb63af",
"author": "Jeff T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOihyFc069JCPr4NiNLlI6-01IFG0Lo6q8Jg6gKQGVCN6cUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is super helpful and patience. I recommend anyone to store here. Great place!!",
"date": "2025-08-15T22:38:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words and the recommendation Jeff, we really appreciate it!!",
"replyDate": "2025-08-23T17:10:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f6d5757-6db2-4db2-b4b7-dbaba4c830f4",
"author": "Patricia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrwZc-_dyBpW95HJgPOxZkwFFETGTMsTFyUKBCW7aniwD53g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick replies to any questions.\nProperty kept up inside and out.\nGreat place for your valuables.",
"date": "2025-08-13T20:15:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Patricia and thank you for the kind words, we really appreciate it! If you have any further questions, please don't hesitate to reach out!",
"replyDate": "2025-08-23T17:10:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adc423b1-9504-4def-a3be-5a6431a8e863",
"author": "Lynn Klassy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJyvyto5nEn5Bucx5w6E7Vj95Jp68hHQYc652sW8lkfZ8dn5I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to deal with and convenient location.",
"date": "2025-08-10T16:23:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Lynn!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ae253759-b796-4ba7-b3b4-2cd6a35af61f",
"author": "Mary Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk5zdb1JlhYuzIVQQj_ovkgz6hSgc1pXDbzNrcc_9xJ6hmyIkK=s64-c-rp-mo-br100",
"rating": 5,
"text": "The man that helped me was very helpful! I couldn’t get my storage locker open and he helped me. I really Thankful that he could help me",
"date": "2025-08-05T23:07:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mary, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-08-23T17:10:33.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f1342cbf-aa00-465a-befd-c2a0710cc2ab",
"author": "Lori Stella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKerfjvZIu4dHjHA2GE9Id3oN3u4zn2FlrB6TBo1wbYyupECg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is awesome 👏",
"date": "2025-08-02T01:19:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is awesome! Thank you for the kind words Lori!!",
"replyDate": "2025-08-23T17:10:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c868a680-0e5f-4349-8125-2a83ae48180b",
"author": "myhandlehasbeenmishandled",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJrynhzfdc5XZK08uaDCmFk4xiug6g06oIYTF3ywybm09BPLXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to keep extras. Joe was awesome — super approachable and easy to talk to from day one. The facility was always clean and climate‑controlled, and I never had a single issue. Either way, Joe deserves a raise!",
"date": "2025-07-28T12:57:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for storing with us and thank you for the kind words, we really appreciate it!!",
"replyDate": "2025-08-23T17:10:33.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "3a2ae08c-e95f-4c9d-bcd2-94d1562bbadd",
"author": "Kristin Belford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILInMb0SsBKTdbJZpyPsqAHyK-EZab0Jk8eku7NlM7CEBdrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting at Metro Self Storage on Colfax in Palatine was so simple. Todd and Joe were so kind and friendly. Joe showed me the different size units allowing be the opportunity to compare and sign up for the best unit size for me. The auto-pay option was also an option that I needed to have. I would highly recommend this place for your storage needs.",
"date": "2025-07-25T19:32:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Kristin and thank you for the recommendation, we really appreciate it!!",
"replyDate": "2025-08-23T17:10:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11485fa9-628d-4f3a-aa5c-560a1cba38b4",
"author": "Shelia Pack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx81k0V_KYQpf19NTMI9u8VkSS8L-rdj0BMTLxdGDb_pR5Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant. The place is clean and safe.",
"date": "2025-07-23T22:26:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Sheila!",
"replyDate": "2025-08-23T17:10:33.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "10f63359-0732-4bf8-b30d-4571b85655d6",
"author": "Paul Sandeep",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoDjLHNcywdgU9i6Nxab0TnWijJVNSgZh34pNggyD71GrjDjuh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe has helped me with everything. I got the best price and it was a timely help. I took climate control storage and car garage. Both are very clean and Joe helped me choose best option with good pricing deals. I recommend this place for storage needs. I compared to Uhaul and other storages and I could not get a better rate than this. Thanks for the help Joe.",
"date": "2025-07-13T02:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Paul, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-07-23T17:10:33.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "6febc3ba-2b21-42c0-a278-459c08b5a064",
"author": "Dave Gurion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfpRwxJEF8_98R1NtIdwBirjIAFTgp8Xdk43utjbddGd0_DQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Reasonably priced, with a good seasonal special that made it even more affordable. Friendly and helpful staff. Clean and well-maintained facility.",
"date": "2025-07-04T17:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Dave and thank you for the kind words, we really appreciate it!!",
"replyDate": "2025-07-23T17:10:33.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2a1e7172-6fd2-4d04-9467-bb81ef62d249",
"author": "Pete Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxpWeQEnENhVlkh3gG9ORe0a37rWDCifrHNLfGEhmhAvNxLE8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel and Todd were incredibly easy to work with!",
"date": "2025-05-27T16:32:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Pete! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b839c850-482d-4757-a464-1b8e9b1bb1e8",
"author": "Paula Kelderman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB9GIMGG6aze_bV89pmVTOAhBbKY9f88SQ1MlHS43gfL3a-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "@joe and @todd were soooo beyond helpful. I had never had a storage unit before and they explained everything. Great storage facility, amazing staff! Thx Joe and Todd!!!",
"date": "2025-05-18T00:37:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe and Todd are great! Thank you for the kind words Paula! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32872495-4fa6-42c1-9b5b-7560b6925417",
"author": "Alex Rebolledo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKn1ldX6kp9zHAQWlGbESuLlFBJ9hsv7fXbvZ7iu9T2gUNh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean please nice space carts and floors! Joe and Tod are real helpful guys great service at all time. Glad i found this place will recommend. They are always happy to attend.",
"date": "2025-05-10T15:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Alex and thank you for the recommendation, we really appreciate it! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8bfac11e-a712-4bc5-9979-d6421848dde5",
"author": "Robert Wille",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1rvWsgNC8XWB8M9MvAehkF_QOXMIbpYbJKs7lW4WmLkSYKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We met with Joe who showed us a 10x20 unit. He was very thorough in describing how to operate the lock and the key code access. All of the charges were outlined verbally as well as in the contract paperwork that was emailed to us at the time of signing. The process was quick and Joe did a great job answering all of our questions.",
"date": "2025-05-04T18:46:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Robert, we really appreciate it! If you have any further questions, please don't hesitate to reach out!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0b3ba321-2103-453e-8786-d447e761eda9",
"author": "James Williams Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqBi3GwsyFVsOrHfC_92Ss6ltUo9y_rWaMEIswdql9fWL2Hcbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful and knowledgeable. Great customer service!",
"date": "2025-05-03T13:28:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "James, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23d45f05-a5d2-421e-9623-6e5da4cf7111",
"author": "Tyler Bullen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIQ8DGOvXz09R8_eV863XQLdkmS_81GieMmWzeqlZ71gjMUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent. Joe did a great job! Would recommend",
"date": "2025-04-25T21:03:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words and the recommendation Tyler, we really appreciate it!!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8d6aeb6-de18-4cad-ac1b-90704e69be2e",
"author": "Char Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAqAthY9IXcBa2MjJr8l7wxe-VqMgfj-GHNeKvxb0pw3hFaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was great helping me secure a spot. Answered all my questions. Todd also extremely helpful to identify the best space for me. Thank you for a positive experience and easy transaction.",
"date": "2025-04-22T17:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Char! We're glad Joe and Todd were able to help you find the perfect space and make the process smooth. Appreciate you sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "aae1ffca-5d7b-4338-91c0-d84f7d05a4f1",
"author": "Gretchen Elzer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpn_e8Xnmls6kEcKcOlXGDVT7-xbMVzoy9TwH7sjSbKdfDHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe did a great job helping me out with our winter storage. Plan on being back next winter. Very clean and safe facility for storage.",
"date": "2025-04-18T18:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks so much for the great review, Gretchen! We're glad to hear Joe was able to assist with your winter storage needs. It’s awesome to know you found the facility clean and secure. We’ll be looking forward to seeing you again next winter!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "cf61d671-77ce-473f-b3ff-aa8d29443867",
"author": "Ron Slattery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUM-tqKUM-z4z_4NP4d2B3xNoHtIQG-Gfz2SeKvTUje3iSUHu8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe and Todd are phenomenal managers. Incredibly well run place. Highly recommended.",
"date": "2025-04-18T15:00:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe and Todd are great! Thank you for the kind words and the recommendation Ron!!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "504ad6fd-c688-4f94-b41e-63ca4dbbdc3c",
"author": "Rebecca Gilbert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxUiyMcE94dRqhUv2Wt1ydRKGjrSUU2PAFqEKuZrshA87sew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to do business here. Todd and Joe were friendly and professional. The unit was clean and easy to access. Thank you!",
"date": "2025-02-04T23:29:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd and Joe are great! Thank you for the kind words Rebecca!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "37c4b0ea-1296-430e-8439-e93b27366bac",
"author": "Erich Mcmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0VnRsMroJBgiZFpROS_9saEQWO231YU6Ep8J6bI3_TGPwYTiN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "All the staff at Metro Self Storage in Palatine has always been very helpful, polite and professional. The building and storage is always clean & well maintained. I would like to personally thank Joe at the front desk for providing excellent customer service. I would highly recommend Metro Self Storage for any of your storage needs.",
"date": "2025-02-04T20:40:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Erich, thank you for your praise and kind comments about our team! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2024-06-23T17:10:33.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b6be51bc-e877-45f7-aa78-a1a60f130805",
"author": "Mark Goughnour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ83ytR5E_jQGv3xA80exMclcTcnftT5gGFtfvuKRY0wxX2_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lost the key to the unit and Joe and Todd were able to cut the old one off and sold me a new one quickly. I didn't even loose any time!",
"date": "2025-02-04T18:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mark, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-06-23T17:10:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc8dfba3-16c0-4c97-bc06-6468862f16b4",
"author": "George Wagner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf09rghIumcjTDDGd94RimfYF3gGmO768cezFcvjiqycTY2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Unit was clean with easy access and a friendly and helpful staff.",
"date": "2025-01-03T17:47:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words George! If you're ever in need of more help, please let us know!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "783ad583-96f6-499a-b802-424e6969d2d2",
"author": "Allen Menacker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqmKVjZr5pvDBOR_t6FyaXFlqFs7M1Mx2QJs4YYk41fhdclw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was extremely responsive and courteous in helping me with my rental unit, and I would strongly recommend this location to anyone in the future!",
"date": "2024-12-30T16:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words and the recommendation Allen! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "916b01e3-0159-460d-8dca-5c6fc1296f6e",
"author": "Jessa Dukelow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_4tLvE778HdNT9xwyVjShTkNuAefMv9zv8m6uDlEFGISqbtzT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. Clean, secure space. Todd has always been very helpful.",
"date": "2024-12-14T19:22:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jessa, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f46d9bd8-685a-4d11-8269-12baa8a44d57",
"author": "George Pandaleon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY5ZEd3JypLNQWIyfa0ysATyS1sUpzwQtsA9csbHsGj5CzIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-13T21:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "George, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b077495-fcdc-48d5-9266-bbaad6ee4bb6",
"author": "Alwx Wasabi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh0wNfCYb-mNAwvxCoALzI7F1YBP7wjMPnjdYHbXT9vtkJHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice people in the place, very friendly, and they even do sweeps to check locks letting me know ours was unlocked, genuine lifesavers 💯🙏",
"date": "2024-12-10T21:45:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, we really appreciate it! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8e965f3c-7aa7-42b7-9bc9-6daf03d7eea7",
"author": "Annie's Resale for the World",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWztX3klF1GFZMPYQw7qWhjFSLroGhBC83B7wADeEMuldGIVo0KA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe in Metro's Palatine Illinois did a great job today in helping me to set up our online account. Everyone in this office has been very helpful in getting our storage units set up, buying supplies and paying our bills. It's a great facility... Clean and organized and very accessible. We're very happy! Annie Farrell, Annie's Resale for the World, Rolling Meadows, Il",
"date": "2024-10-15T18:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Annie, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "78392729-24d1-4277-bfdd-09dc7db171f9",
"author": "Emily Jane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp5CZKt1Y69P3c6bPI6rljocvMYMS7gnfLL89MYqd-1EsFEwBhgQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2024-09-02T02:10:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Emily, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e865c277-1339-47b8-ba59-0bcaf92722e7",
"author": "Jodie Olsen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEgQiMw_6ZwTJQz--NwjmAXZC-3c2acJmESifckT7lv3VFgeI=s64-c-rp-mo-br100",
"rating": 5,
"text": "We are very happy with our decision to rent a unit at Metro. The facility is the cleanest around and the customer service was excellent. Todd at Metro helped us through the process with ease. Todd was great and I highly recommend.",
"date": "2024-08-30T15:35:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Jodie, we really appreciate it! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "120a7e51-ccc9-47a5-b9ce-1404844e6487",
"author": "Louise Mele",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKP1cAolFC8P7iIesH-XOflFGi_FKG_v3SMFDfeVpP87BRPwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was great helping me get my autopay working again. I had forgotten to update my account with my new card number. Thanks Joe, for helping me avoid a late fee and quickly handling this.",
"date": "2024-08-13T15:46:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words Louise!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4b226370-039b-4cb9-8cb3-f9cd3d42d8a6",
"author": "Jim Dolan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUcc1b9bvotmA1TQ-1mh39Yfz3lelrzJQQ9NfZVpsVXsFcuJez=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Wendy. That was painless. Appreciate your help!",
"date": "2024-08-02T17:18:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jim, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b0dc9cbe-2a96-4aa0-aa22-645ce4a2aaed",
"author": "Eli P.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUyD7V086QnmegjXIKgaJSn8vLYaAw6vKRFKkPgtNjApIbI-U1Eg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent price and good space!!!",
"date": "2024-07-23T14:46:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Eli!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "16475a26-a935-4d45-80cb-8c9fed26a896",
"author": "Denise Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF0bd3B5A5nIumAxwobaJDpqGhs8jW_Mxim12B1KpkHdEwQIH2_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks, Joe, for your assistance. I appreciate it.",
"date": "2024-07-09T22:11:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Denise, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "540881b1-4466-4d2c-b2a1-d31fc21dacbd",
"author": "T Mac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJfzI8Vzndy67m5ZHX0FqtQWOaevvdOuzJklp3M81zCgmyIo1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service. One worker in particular goes above and beyond to remind you and help you out.",
"date": "2024-07-05T17:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words T Mac, we really appreciate it!!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7922e73c-9668-47c9-a6f8-fbfea7e9afc9",
"author": "Philip Tschammer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRo0oPEBiJZoTWkGkgr78ZjuO51jhfLb8-IZwKDZeWkVL_2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is awesome! I didn’t realize that my autopay had a glitch and I hadn’t paid yet for the month. Joe noticed it and gave me a call a couple days before the payment was due and helped me get autopay back up and running. He saved me some money in late fees!",
"date": "2024-07-04T14:53:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Philip, thank you for your kind review; we are happy to pass along your comments to the staff here at Metro Self Storage - Palatine! We are always more than happy to assist you if anything else comes up. Take care!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5aeb9748-0365-4825-81fd-9f0da3c8099b",
"author": "Dd Farwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9JUxvGZ9WxonVLNOY6U0is4ou72GXYmOkJCPWl0-P2m4-JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is awesome!\nThe facility is clean and has climate control. I have used Metro for years and advise anyone who wants a secure storage unit to use Metro.\nJoe and Matt are professional and very helpful.\nNever had any issues.\nGreat customer service!",
"date": "2024-07-03T10:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us for years, we really appreciate it! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "acc57322-1a4b-468b-a74e-8e4161a5e94e",
"author": "Samuel Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsXTW2i8vIjk1pXAKzd_GkWRyeJOrxoyy9pN71Bxqo2x5uGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T22:16:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Samuel, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2025-06-23T17:10:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a37de000-b563-416f-9aa8-3d807066cd0a",
"author": "Lindsay Bishop",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3MAn5DPfCVX9AFCfDh6Ena1RiW7oqIuA7jdCfZ7FDmS6A5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful and accommodating, he's great to work with",
"date": "2024-06-16T17:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you Lindsay! Please don't hesitate to reach out to us if there's anything more we can do!",
"replyDate": "2024-06-23T17:10:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcafaa13-e311-44ad-88a2-0d5cbb61198b",
"author": "Pablo Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_v_bT1PxUAiPlcH7ZD_oiqPVbafenWWt5a9guiA1x6KX9IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff met Joe, super nice guy very helpful always clean!",
"date": "2024-06-08T19:35:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words Pablo!",
"replyDate": "2024-06-23T17:10:35.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8b49da99-e6b5-4656-8441-613eb5a854cf",
"author": "Sean Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRinvvIbQTGAsYYOFS4zlBqDahaSkCVVrbUkDIgfMNzZV7Vg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy registration and closeout. Clean property and will maintained.",
"date": "2024-06-07T22:04:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sean, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!",
"replyDate": "2024-06-23T17:10:35.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "95d70eed-0345-4d5f-8b4e-b269d572015f",
"author": "Don",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHzUeqOI6jooni1kmkvGVogI5MVgHg6454VuESG_0hQ5cLMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-19T17:03:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Don, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "762f6e4a-0e2e-4406-8a5e-c2f9c489b756",
"author": "anonymous humanoid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy5d-Len05OXRYZc_F2ZNQkmbLLoVnk8mpn0TKWDLWh6RHEnPf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joey is my guy, he’s always calling me when I forget to pay on time 👍",
"date": "2024-05-14T16:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you Cornelius!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ecd0b3d-5ade-490e-ba90-dfcc31521a1e",
"author": "Carol Hilke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6clZtVzUXov6vLaku6yo61FHGvPYu0Z1FMN_KHan56uCO8Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-04-26T16:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Carol, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf5e2db0-729b-4ad2-89ed-b200d5b562c4",
"author": "Valerie Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOucOB_HXm-jgDwFLBrL3LedRqZcOEnZ8P-OhMtvR3OY0FhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented a locker at this facility for years. The staff is amazing - very polite, knowledgeable and professional. The facility is very clean and well maintained. Highly recommended.",
"date": "2024-04-12T14:01:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us for years and thank you for the recommendation Valerie, we really appreciate it!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8ebbd83d-94a1-42ec-b2de-bdf1c050d46f",
"author": "Ryan Gaeding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGmeObQFLPwNNaFx20omlufq0hh4vQtkKEos2VUNUwzwlk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe helped me immediately when I walked in the door, walked me around, and got me what I needed.",
"date": "2024-04-10T20:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ryan, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efbcc7e0-50d8-4ab8-9364-f4bdbd0f411f",
"author": "Stevie J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUI_O-CLsAVsmbcPXtBV7ZUiyXh9zz7iKI41WRIqrWgNpCrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wendy was great and very helpful super easy and fast move in definitely will recommend this facility",
"date": "2024-04-05T15:40:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wendy is great! Thank you for the kind words and the recommendation Stevie, we really appreciate it!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f257b6ce-fd86-4de8-9441-81fc73f59de8",
"author": "Ronnie Villar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8dQrmmnb_4LSJ7zCypOKWKWPfMyL0RHERaatP50rK8mBdKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just renewed with Joel. Easy and smooth transaction.",
"date": "2024-03-20T18:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Ronnie! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a22a9e3-d10f-46b7-9a91-8246f8b8f6db",
"author": "DJ LaRocque",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRmeX6610WGAk-ynk-8qQSERbvYi6Cjt-_7-BF1xAGxIAtu50=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was great and very helpful.",
"date": "2024-03-04T19:15:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words! If you're ever in need of more help, please let us know!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e29b2f2e-d026-4828-8e0a-278d8e3f90b4",
"author": "Elizabeth Masino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3cyQ8du6kB45Xdiv1SlPZNZtsoCC5nhI3i9l3zhNWejZHoobheQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and painless rental process. Todd is really friendly and helpful. The facility is very clean, well lit. Even the vacate process was incredibly easy. I would highly recommend this Metro Self Storage location!",
"date": "2024-02-25T00:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for letting our team know how we did Elizabeth! We look forward to helping again in the future. Take care!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2ba698f5-bf5b-44f6-8f3b-2a67bae69534",
"author": "Reid Ottesen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgWgVFseryI-FXMHRxmmFjzeoqxZI-VPabhNHs-pnIxa8ueQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility. Joe and Todd were very helpful and the process to rent was very quick.",
"date": "2024-02-24T22:03:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Reid! We take pride in how clean we keep our facilities!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d8bcccd2-7358-44c9-9f49-0b6b8b451a65",
"author": "Mykhailo Kostiuk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6GyWpxcfCAg_DQYUgOrKU7iAMwvMT9pfh1DFAPhQyoSlXS1M_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-14T21:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Михайло, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d06e778-f477-4d16-ab21-b0e82f0a9155",
"author": "Joe Reif",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKVLVZe20lkrUWAwx_Ep-wuvbXXihuxPNFmE6CoqG4Sd7Fpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe and Todd provide very good customer service. Their facility is always clean, and I always feel safe there no matter the time of day. Thank you.",
"date": "2024-02-01T15:21:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe and Todd are great! Thank you for the kind words Joe! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "45489862-9084-4209-b1d0-8c22c86347b8",
"author": "Sarah Borge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKvpTIOFrgZAHQ8WxuUkPyBvGqMJ5x9TRZKild3s_Qw_9c=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s always a good experience working with Wendy. She’s helpful and works with you. Summer and Jody Borge.",
"date": "2023-12-31T01:11:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Summer and Jody! If you're ever in need of more help, please let us know!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d5c5a97-da6d-4a60-b07e-c7e9f2485a7a",
"author": "Blue Code",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi7xH86dZuTNCPm-Ju-qCbZIQF2B9BIvR07B43FV_83wl3ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "I signed up last Saturday for one of their storage units. I was assisted by Wendy, I just want to say that she has been helpful, friendly, and accommodating throughout the process of making sure the storage unit that I’m getting is what I need. She is awesome!….I highly recommend this place.",
"date": "2023-12-26T17:36:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us! Wendy is awesome!!!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36725d5e-f4ea-40c0-a767-5692ae8cca3d",
"author": "Thomas Wojcik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLliD0bM4khefteFAuUxKg7Ez0vtQYvXicXyzCrdEBVevasfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wendy was very helpful & she was responsive to my needs you have a good employee there",
"date": "2023-12-23T15:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wendy is great! Thank you Thomas! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bca430a4-a96f-4171-ad43-c781fd8c76e0",
"author": "Paul Ernst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXN9kyxI4MyxHlzj7-d5Cs8LT9iEJT1CCAR3iq7o0iG0UQIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy signup and autopay billing, clean, dry, storage and friendly service. Access and loading was always available. Worked great!",
"date": "2023-12-16T16:49:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Paul, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "02abdb82-6cdb-4c72-87fd-f13022a98be6",
"author": "Giovanni Dipietro (Spartan GD116)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOjoY97U4gxG1ekVF5FLxCIzQJevCIIcJiQuO6WUP_zLNfFsI=s64-c-rp-mo-br100",
"rating": 5,
"text": "You have a great team, very helpful",
"date": "2023-10-03T16:48:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much Giovanni, we really appreciate it!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7be96839-23be-4f74-9878-83a9be9ef793",
"author": "ryan ahern",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXs-Pqt3q-5C0HzP2FRRo9xDjOzJxHIVVeOKUdCPeXeZcH0ylE2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-25T13:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ryan, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!",
"replyDate": "2024-06-23T17:10:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54eafb5a-0dde-4e91-b9a4-18f09eadd6dc",
"author": "Nelson Oelker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcEy95IxkqUBraZLpp8lkJLnpxhXxcIqi_bsYZZw5ams7IQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-24T17:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nelson, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4aa2a2b2-2be8-48c0-88a5-1da9d486b1c2",
"author": "Dan Maderak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi2aQHqbmzqukgyXEYRESAXQvL6lACeG5vqWeVQeVw6v5ZOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel is great!",
"date": "2023-09-11T18:37:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dan, thank you so much for the positive review! We hope you have a great day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d70c506-3cf2-43cb-935a-7606eb89d7e0",
"author": "Katie Digati",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZYeVMDpgWoDJoA18KTls1j_GskbilJltIaPEbc2dK6HM-6A3gQQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service from Joe.",
"date": "2023-08-24T03:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Katie!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0996288-b888-418c-990c-ab1f4500b4eb",
"author": "Cathy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-ANSpVJz7PLWgHT5ZIJkyFlC_Oi5D1icOZf8jz-pdjOPf-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T13:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cathy, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efa7814f-4c50-42b9-bc9b-e463f88730b1",
"author": "Peter Oyama",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeHFXDoj6wCiIqWXO24WYC-6GfG5Usa3DXNQycZ-F66Prpmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This confirms wonderful experienced polite and helpful service from Joe in attending to my needs. Refreshing!!",
"date": "2023-07-17T17:23:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Peter, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a great day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82351951-74e5-4ac8-bdb2-0e6d8b7ac95a",
"author": "Ramon Valentin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC9cyvKPLnTfMla9-Hhxg5CgkdJZZ7UPKv4RyeaneAWH7PUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Metro self storage in Oakbrook Terrace is great place I found to store my motorcycle! Great prices and harmony is awesome great customer service! Highly recommend this to anyone looking for storage!!! 😊",
"date": "2023-07-15T19:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us and thank you for the recommendation Ramon, we really appreciate it! 😃",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "fd0f1e52-9414-46aa-a267-6b4fc009ffab",
"author": "Susan Brunstrum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxzHgq4lA64ukUt85ui0awClDWhbIt4LG1QqGPplX0VV-NdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe has been very helpful and service oriented!",
"date": "2023-07-15T15:00:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Susan, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5e6da15d-4398-4174-ba8b-7d930dd273d8",
"author": "Judy Cwick-Faul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWgc9DPfN1pmve2Tag6BoFPoJHkSMkil7G3BfbX4VE_Q2XVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great storage place, clean, safe, and everyone who works there is very nice and accommodating, especially Joe !!",
"date": "2023-07-14T15:47:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Judy, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a great weekend!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "346fafbd-28b2-45eb-8525-8903116830ef",
"author": "Phillip Rocha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjnGP5ZX98U8KA9PNmE_6tc6BmnNUvKK8vn-jkc1FbSEWKzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful.",
"date": "2023-07-14T12:53:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Phillip, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9702536-69e7-4710-9eaa-fa799377cfde",
"author": "Dawn Palella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxmhdX3QBnp3Sy1wPpLT7GFgylcGYMlbEJbY6xTwb7PteKjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and courteous esp Joe. Thank you",
"date": "2023-07-14T00:14:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dawn, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36a11376-73ae-43a9-9014-77ea9a2e6031",
"author": "May Cardenas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2NKGG0pUtw7R4_xpDhNQm70u4D350KUs3l6ePhCcCpGoICBk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe did a great job helping me. Easy & smooth. signed & have the papers in less than 30 mins. Thank you very much for all the help.",
"date": "2023-07-12T17:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "May, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e555f27f-0c55-4fcb-bed3-54c16628f187",
"author": "greg davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0o8RzTevu5f9x94CewDQfTQzwLH1JyjFOLZ1prJGEQabVvYv6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Been storing here for years. I’m pretty absentminded so I end up late on my bill sometimes, but they can always get me squared away pretty quick and smooth. The one guy who works several locations is particularly helpful, unfortunately I forgot his name. Maybe I can edit it in later.",
"date": "2023-07-12T03:53:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us for years Greg, we really appreciate! The person who helped you was Joe, he's great!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44efb6e0-e723-47de-af4a-7f708faf9af6",
"author": "JoAnne Hemsley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyT4i-BvfZmv6JujnHXigK-pZbsKC7EguN3sW_n3k_Yg7y3Xx8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joel was very helpful and professional",
"date": "2023-07-11T17:56:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joanne, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd76bddc-d457-4eb0-b29c-b6e4c7c82800",
"author": "Ben Mich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNMYHepWCIk9XMbEFDrfILyS0611VBMWOtn9WjB22KMbRmeQMJ=s64-c-rp-mo-br100",
"rating": 4,
"text": "great experience here. no issues with my unit. my only real complaint is that you can't get in after 9:00pm. (unless you're lucky enough to sneak in behind someone who is grandfathered in with 24 hour access) pricing was competitive when I signed up, and I think I only had one rate hike over the year+ that I was there.",
"date": "2023-07-05T22:11:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!",
"replyDate": "2024-06-23T17:10:41.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "818b6f89-4136-44be-a53b-f1877e679980",
"author": "Cailin Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcN6ex2xAFcYnA_PEIcl-iQwChQGiCA_ny-J_dBpE748e6p2t7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I recommend this storage facility to anyone looking for a clean, safe, easy-to-use facility.",
"date": "2023-06-22T17:55:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cailin, thank you for your kind words and this wonderful review! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2023-06-23T17:10:41.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "90a0c06e-be98-48d4-8501-08250bad290e",
"author": "Louise Lang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeGLk05P3pat6CPwAcPKTfVDKf_seDgOaS8tOU_6MaoNANtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer for many years and would not think of using another facility. This facility is very clean, secure, and everyone I have dealt with has been knowledgeable and professional. Most recently, I spoke with Joe, who was extremely helpful to me.",
"date": "2023-06-11T03:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a customer with us for many years Louise, we truly appreciate it! Thank you!!!",
"replyDate": "2023-06-23T17:10:41.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "15380718-b612-47dd-abae-b88bdc2e5433",
"author": "Ed Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ_vt2cCFhX7XsAt2Ma72aRCU9VvVWdLnByNVafMi_5DIXkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was great. Made renting an unit very easy",
"date": "2023-06-10T20:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the kind words Ed and thank you for storing with us, we really appreciate it!",
"replyDate": "2023-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11b49c56-5b55-4036-997d-0e9f0a65a5f7",
"author": "Fly Solo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVel3Dx5Hh4S36YKJGK8jJekshYCEfyYMhRt4mSSt8bGwVGGNd6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional, courteous, clean... That's just the start of it. Joe was prompt with answering any questions I had, and I am certain my belongings and future business with them is on very good hands!",
"date": "2023-06-09T23:24:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "What a great review! Thank you for storing with us! If you have any further questions, please don't hesitate to reach out!",
"replyDate": "2023-06-23T17:10:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8d297736-1cd8-4575-92db-85f4c956ce6c",
"author": "Nancy Weger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxvJGK9pLJulfbeTZgi9_tNr48SH7ouQu0JYfaFDgulJX57w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The person in the Palatine office was very polite and helpful in resolving a billing issue.",
"date": "2023-06-08T21:49:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nancy, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2023-06-23T17:10:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f25c88e-8671-4194-9035-12233c273cee",
"author": "Allan Garraway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJih3X_7lMlvSpZgE4cilQpjxYU3rQHab5Fhkva_C-IXlPviA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very efficient and simple. Registration process\n\nThanks Joe",
"date": "2023-06-07T20:21:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love to hear that! Thank you Allan! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2023-06-23T17:10:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f9f5cd9-9302-4d1c-ad6c-0724540c477c",
"author": "L S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMBY8gr54fGpn4NOaC3jgfAP3T1Vc4c0vJK9QDRKBtgzBM2E7B=s64-c-rp-mo-br100",
"rating": 4,
"text": "Joe assisted me for my move in process. He was great. Only giving 4 stars do to a few maintenance issues. Hopefully can be fixed soon.",
"date": "2023-06-03T18:43:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96fb29b0-25ce-41b4-8ecd-70fb6386ed41",
"author": "jared Luebbe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGG32tz8K2tCDVt1v0aQZT1w_A3kZMe54GVdihhtox1F5nVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was great help! Would recommend to anyone.",
"date": "2023-05-19T15:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jared, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63fa9d26-d231-4177-b4dc-cf5ee845b022",
"author": "David Tabick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVADPoN7gb0VLNGsNq-owoV2ZL2hvh3v-Ik9uUbqqT8xvTLoPvD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was awesome. Made the transfer process real easy. Highly recommend",
"date": "2023-05-19T15:45:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is awesome! Thanks for the kind words and the recommendation David! Have a great weekend!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad64582d-ca91-4043-ae12-668104263d15",
"author": "Matthew Wittman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHfqq2vpniWLNIT5dhLtui6BgfduBkTR-rBSG6AmQ-J5eNeEM7zA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The guys at Metro Storage in Palatine are fantastic! Todd and Joe both were accommodating and made the rental process very easy. Even though the main entrance doors were out of commission due to an incident, it was easy to move into the impeccably-kept facilities. I recommend this storage facility to anyone looking for a clean, safe, easy-to-use facility.",
"date": "2023-05-08T21:14:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matthew, thank you for your praise and kind comments about our team! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "2a64f16b-53a0-4920-9cef-c78a5534a55e",
"author": "HggyJ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv1d_gRILW3xqRfy84F-fXvJDVZRc4zH6eQqkZ3FH9e_9ryA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe and Todd get an A+ for customer service. Great job guys. Thank you",
"date": "2023-05-06T19:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "A+ for Joe and Todd! Thank you so much!!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de854263-ca78-4296-8751-dd03b5de12c5",
"author": "Michelle Szela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmjbW7FO0LrlgnAvsFT-0upXabJ2Qz6wGU-_A3NEG9hEjPjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-05T16:11:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michelle, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e568f34-7e9e-4241-b54e-49fb9a867786",
"author": "cynthia oliver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYU1Axu5NDKPcd9UAwtzkVuSR12UT_nn88EBS9NeuQ9jluu8_q=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage unit business is a clean, temperature controlled, and easily accessible self storage unit. The office staff is friendly, extremely helpful and very informative when answering the questions regarding your storage. I highly recommend this establishment!",
"date": "2023-04-08T20:10:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cynthia, thank you for your kind words and this wonderful review! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bea064eb-81dd-4c1f-b576-cf4b4ecbdff3",
"author": "marcela oneal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDvnF-v9KEeHsUJrDKRmwhce-u2rxkTPPDBRuYDNo7xCFDoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-22T23:21:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Marcela, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c30b20b1-8597-4ada-bd66-5097504b5391",
"author": "Mike Melek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvUA1D4yBlBRjslA7a4xy3HcNM5E4xzLtvNTFOha9x9HP5fuRf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was extremely helpful. He welcomed us and showed us the unit. Explained all the details and offers. We walked out with a rented unit. Best experience. Five stars easy",
"date": "2023-03-17T22:19:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mike, we are glad we could help! Thank you for storing with us Mike! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f75ee895-c8e3-46fc-9b5f-67bc6689ab44",
"author": "Steve Noble (Luskar)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaw0W6KzRj0sFkx98fWmbsF6hhciX-XMWx8ys85uKDhNaKxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place. Clean and well maintained. Everyone I've been in contact with has always been courteous and efficient.",
"date": "2023-03-08T21:18:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "What an awesome review! Thank you so much Steve! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9e4520de-ceba-4524-b988-0704a7a8e310",
"author": "imola hablik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnNE-0GoCWwEHzsfyh2wUc5cI0_SyqIDOvL2VLGQ3skLU4F1i10Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very courteous, friendly and easy to communicate with.",
"date": "2023-02-25T15:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "That's what we like to hear! Thank you Imola!!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c627b13-8e9c-4fa3-a852-edc0a9300f82",
"author": "Nicole Farina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoTMHtxH0RIzX5W54DVNVmYcIEmsBCe-tkcN5_2zUiUP7tl7gi=s64-c-rp-mo-br100",
"rating": 4,
"text": "Good service, clean facility, items stored stayed in good condition for a couple years.",
"date": "2023-01-03T17:58:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us for a couple years Nicole, we really appreciate it! We look forward to helping again in the future. Take care!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "826f062c-cd9c-4a33-ad8b-15fdf7476f34",
"author": "Abby Cele",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDWaj6gjXkIHE88vZkUKsETrlkNczF9SisexTTByWiV4llF8pP=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the great Place to store all your belongings. Joe was super Amazing today helping me and my Friend finding the best storage for us,and few years ago the Men name Tod was so Amazing helping me with the storage I was looking for. I will recommend Metro Self Storage to my friends and family always ❤️ the best team.\n\nThank you\nAbby C.",
"date": "2022-12-29T23:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "What an awesome review! Thank you so much Abby! Joe and Todd are amazing!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36e2a0b3-518a-4776-aaec-3a701801db13",
"author": "Nick Fallico",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI13BI30CEXSwWQmbM2oExp8l_ROezW7IYhhih2e4Odl6Ij=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time using a storage unit. Joe and Todd made it easy and convenient. I’d recommend this place to anyone who needs a storage unit.",
"date": "2022-12-22T18:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Nick! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e34f036f-94ef-4b24-9366-e1032ee5b616",
"author": "Richard W. Magnus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpyDsuwqKR0Zw8rceQhi09b-xwMUEgr44OnK4e4lkOOSnAigCx=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an outstanding experience with both the manager of the Lake Bluff facility and Joe who finalized my rental agreement. Both took time to explain to me the conditions under which the unit was rented and how to access the unit. Both were extremely polite and helpful in their suggestions. I was very impressed with the treatment I received.",
"date": "2022-11-25T22:06:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Richard, thanks for your praise and kind comments about our team! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0f77bc74-b525-42a5-9387-f1e5c6e00a5b",
"author": "R Stuck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIg-2bKfEorNu2hisRTKIYD9bVsdCK5eTsLuCCcbGnsicuPqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storing a car for winter for at least the fourth year. Todd and Joe are great! Fast sign in for repeat rental customers.",
"date": "2022-11-13T20:49:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us again, we really appreciate it! Todd and Joe are great!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d1796b4-e541-405a-86b6-d77297f40e58",
"author": "Devan Valentine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSUX4xwX1XEcblIh_k1aUtQln9sseiP82Z1dKxYU-qStAr8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-18T19:22:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Devan, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f9aa55a-3b38-4d8b-9dc8-8bbdb264e8fd",
"author": "Brenda Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8UDW2aidGcpIgHKdZqnOdLSy6nWrGdR-k9vwCy3P4YfTH3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend Joe was very helpful showed me some storage space reasonable price no hidden fees Best storage place in palatine no more public storage for me Thank you Joe",
"date": "2022-09-29T23:40:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "The best! Thank you Brenda, we really appreciate it! Joe is great!!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e7ecb832-2e86-4c30-bbef-c855148ac5c1",
"author": "Johnny Priola",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgbL3-mJX-mQ36Fqax2FOGijy3s2zDVTOYCN-VJXNQempQWks=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-29T18:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Johnny, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a296004-1091-43f1-946b-b9e1358dc1c3",
"author": "John-Patrick Bui",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2_7gJDP045N11uJ4v2MCvBs68pVOS6ulH0okAAuF-gZDiY9BN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-22T14:28:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "John, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8052bb2-8ac9-4610-852b-e1351e00a193",
"author": "Mike Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7YpgHMnLNMorlCSVmQVn4bhFRryw4ddXZBphoxyb3Xt1J8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice staff",
"date": "2022-09-12T20:17:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mike, thank you so much for the positive review! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb306194-834c-40f7-857a-4daa7f801c34",
"author": "Scott Mcconnell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEmOEZmtT27KoiN5FazJ7AtDD2DcJVxfjiqAbJoWoBgIOwP8i1tA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent experience. Patrick and Joel helped us smoothly transition from a larger to a smaller unit. Great service thanks.",
"date": "2022-09-04T17:06:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Scott, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f690b7a5-5e23-41ba-a8c9-2d991a9c611d",
"author": "Jimmy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwqsQuUX1mhk1pc9LrlkgGhorb6EGK2X_dJPu1CUnrmz6pSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Metro is such a great place to store my belongings. The staff is friendly and it’s a great price. I am a person who has a lot of questions and Joe is always so helpful when I need something. Would recommend.",
"date": "2022-09-01T17:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "What a great review, thank you Jim! If you have any further questions, please don't hesitate to reach out!",
"replyDate": "2023-06-23T17:11:30.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3d70c5c0-2e0f-4008-bbd0-94e8a68fb33a",
"author": "Allen Weber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0VnRgm-vKOQY2_n-lGauOJnz3WKlb20G9SaZJ8gfMP2ISuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was great and helpful. No problems getting signed up, and into the storage space. I highly recommend this place.",
"date": "2022-07-23T20:38:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Allen, thank you for your praise and kind comments about our team! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2023-06-23T17:11:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44062a69-ff7f-44a1-a15a-93039f5c1279",
"author": "Jessica Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfbv5US2qXdlJi2Ys3cH-lCBahcbdVj_P55svV2mIC4qOi=s64-c-rp-mo-br100",
"rating": 4,
"text": "Joe and Todd are very helpful. The facility is clean and feels safe.",
"date": "2022-07-12T18:33:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jessica, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2023-06-23T17:11:30.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2d1e4708-7231-4543-9990-688a4334559a",
"author": "Shelby Anne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrejEAFn3TeSp0cnV-1KdVG1qikrTh01HaVF03f75sc48YO6Jx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly and helpful customer service! Todd and Joe are great. Clean and maintained location as well. The only downfall is pricing is high.",
"date": "2022-07-07T23:29:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd and Joe are great! Thank you for the kind words Shelby!",
"replyDate": "2023-06-23T17:11:30.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "acfd050f-368d-4190-85be-94ecabf2ec88",
"author": "Rita Ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxENG1UHR0d5VjLD90IVSZMcAuvwHx62N2cHVPjzQQ7WXP4irqsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-30T23:35:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rita, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2023-06-23T17:11:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9cf9b67-e6a2-4c0e-8b36-49835d35f36c",
"author": "Kevin Kiefer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVY5iLtf7_ThVO8XbG5IHMVFYFll0-H1J6wVRUvwIPc4-sG1qzJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was awesome. Great to work with.",
"date": "2022-06-13T22:17:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is awesome! Thank you for the kind words Kevin!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c77227d1-480e-4e91-a6c1-8d2d5965a951",
"author": "Діма Дмитро",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRrikzT5fs__0SF2sSTXTf3vH0ySxNI8ZNFe4bYlNMwvV22qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-12T03:25:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Діма, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9516787a-3e23-47cf-8515-0a9e8f00999c",
"author": "Lisa Dinning",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRPgRDSbqiL3VbOP1QUZUCxIGGalecxPJkqYbDtvqtALX5pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Joe were very patient with me and answered all my questions when I was inquiring about storage units. Joe, again, was very helpful when I went to the office to rent my unit and he made me feel comfortable in my decision. He showed me my unit and took me back a second time to show me how the lock works. I am so pleased with the service I have received and the facility on Colfax in Palatine. Thanks Joe!!!!",
"date": "2022-06-07T15:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for storing with us Lisa, we really appreciate it! If you have any further questions, please don't hesitate to reach out!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "d77694e9-c73c-4901-aeed-f9431bc7aca8",
"author": "Sue Tesnow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnzNJyFBXAEG_ZyNfaHb75yxkQ3RBXXhqh33oCJ7I4WULIww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tell everyone about it. Joe was very helpful, he answered all my questions.",
"date": "2022-06-06T22:43:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sue, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3820c725-e6dd-4097-aae9-a3a1d1d126a1",
"author": "Eileen Kohne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr8SmzdnzZVJBHP9spIwJuM2NXy_bnwO_QR0x1e43nZkoVn-_r4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was helpful in my decision about a storage space, even willing to show me different sizes and locations. Once seeing the space, I went with exterior access as our use will be multiple drop offs. All the details were straight forward.",
"date": "2022-05-29T22:29:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Eileen, we are glad we could help! Thank you for storing with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7391d124-e449-461d-a5d4-701e1c419f02",
"author": "Larissa Sassi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJALhHPtQU29SjQ4EPE1QLx924jJ3Q7aq0KTxy6WgEbXvQrWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff, Joe was very helpful",
"date": "2022-05-23T22:44:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Larissa, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d1d6a83-13a7-4fb8-b482-2d27db43074b",
"author": "Jeff Madigan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0VqqQ1SSCJlvrkVqqOrZ5A25HbFgU1Xm8qgmkABUSxkwkOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "There was an issue at my time of arrival on getting access with the moving company right behind me. However Joe with Metro was able to help me swiftly in the most professional manner and is a true asset to your company!",
"date": "2022-05-23T22:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is awesome!! Thank you Pat!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "23b69a32-92c9-4bbe-8808-02497aa4abf7",
"author": "Soogin Ogden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5cYuqGw4MZIy6--UN5QHrT3qh3T8VtM8TUzH8pqb1sQTVddc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was super helpful!",
"date": "2022-05-17T22:01:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Soogin, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f203086-65f5-4281-a2ac-a09c28c44496",
"author": "manuel vega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRWkLYq4J0NuaXnLJCSlWUDstJVLV2me9Joroh58Z39mcNIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place good service. Joe always takes good care of. Nice clean safe place.",
"date": "2022-05-16T20:44:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Manuel, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "f40457ae-e146-41a6-9e99-973b99bc82ef",
"author": "Clayton Jensen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0yexsofmMvwDLXKYURGiY6dukS8CQooreCO7Om3eOJenalgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-12T21:19:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Clayton, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60335350-cf28-44d4-8659-04ee2c703b8a",
"author": "MaryEllen Kuehl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDM8eUAmJzyCYkeD_6v31w3-3R7ZFHdNqDgf3dkCr43Sc5zwsj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful. He showed us around the entire facility, different units, where the elevator was, where to park, where the washroom was, where are the dock was, everything! We also got a great Internet rate. Couldn’t be happier.",
"date": "2022-05-12T19:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Maryellen, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "ef17195b-ed40-462d-8732-287b7b5a09d6",
"author": "carol halenar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_zGybgD4tOd6QAUrabEEldgjCElFZ3SdxIj_IEuwNPpeAqm8f=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Joe for calling to ensure all is well on my account since I experienced credit card fraud like many others.",
"date": "2022-05-11T15:07:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Carol, thank you so much for the positive review! We hope you have a great day!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a935acc1-3c79-445d-af8c-af39051e6923",
"author": "Nicole Rapacz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYdDiDJ4tCgMoQsg9KwXrVhwXLYm1hvdwr0hra6BFt2LLPrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage unit is really close to my house and I’m so glad it’s there. Joe was super helpful when I first was looking for a unit. The price is very reasonable for the location. Would definitely recommend this place for any storage needs.",
"date": "2022-04-26T00:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive review and thank you for storing with us Nicole!",
"replyDate": "2022-06-23T17:11:30.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7c222be7-4228-486d-a8a6-604231ddada0",
"author": "Candice Meilner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjHPlPECvJLrcfUVbVjt37M4ZPQP2J5m6lkWI6Dsi8wlQT6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was great fast and efficient",
"date": "2022-04-25T17:50:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you Candice for the kind words!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b604485c-5ef5-45af-bf33-5564c2af209a",
"author": "Larry Faul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqWdwT1fLAosuUoZ_M1XtSsYY70dtMiHlgjGjJLtz6uBqA7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I usually go in to pay my bill when Joe is on duty. He’s really a great guy, always tells me when both units are due and when a late fee will be added. Very polite and helpful !!",
"date": "2022-04-11T22:25:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you for the positive review Larry!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "497e45aa-ea62-47b4-ae4f-925064efba45",
"author": "Jack Kappel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI92DORdNbXCIfI4f_hiDcweCbcud5_8K3UHuf3faDXxIUyEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I got my storage space with very little effort. I dealt with Joe at the 520 Colfax facility in Palatine. He was extremely knowledgeable, helpful and professional.",
"date": "2022-04-10T19:52:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you Jack for storing with us, we really appreciate it!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ef706068-7a89-403a-b9a6-f98e939a1d36",
"author": "Robert reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8yF9xTiImRWTV2Oy8EOP_LHPgDhVRJVOGW7lLrTrXQQ7FVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-10T18:58:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Robert, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2bc874b-233a-4319-add4-27e3db57d4c7",
"author": "mockton chibinga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV68H8g9ud9QO9nLtez9hTIeZ7ISJHw9KqQsuWLiFmxGV6vLWT7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-10T14:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mockton, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb973650-79df-4db4-8df5-9d4375794fd5",
"author": "Amy McKee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwShrEMHHb8BSUNiJUxRx7vbpP0933cnQzdx3SGiMcFDYlIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice & clean facility! Joel is always pleasant & has great customer service. Would highly recommend!!",
"date": "2022-03-29T16:22:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Amy! We take pride in how clean we keep our facilities! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6ca85843-1f31-463b-b8ab-397a9e2c9fbd",
"author": "Chris Dudek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzumPY5MBdpnpT1JCrCtzXQM6_PTv1HXXoWYhIP-300x1nqQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very good storage and Joe was professional and friendly. Wonderful experience",
"date": "2022-03-28T21:52:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe is great! Thank you Chris!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a0c74584-7003-409f-9fdb-f6ea834453f6",
"author": "Your Dream Girl Donna Maxine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFhMxyyaY2tiJ6jc1o4_NDIfM-Yn0F36309wZKg-fHQDYPxqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love how clean they are and everyone is so nice, thank you for everything.",
"date": "2022-03-21T14:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We take pride in how clean we keep our facilities! Thank you Donna!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b6669427-169e-44a1-af9d-4c92e53ef77c",
"author": "Allison W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHkDCQ3dp2vSrj_laCzpDAWBA-5hz3GgQMywG4FceOACGfSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe in the main office was very helpful. Gave me a tour of the facility. He clearly explained what I need to know and he was very pleasant to work with.",
"date": "2022-03-20T21:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Allison, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41856457-7a3c-4ff1-bce8-ccbe734c1298",
"author": "Peter Oyama",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhcDG7iKjEJW4OkFYHOq9FSb4Xn4-FHfTcoPc-pMNYS7aPZm2_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Today I added another unit. Joel was courteous snd very knowledgeable and efficient in showing options and doing all the explanations and finalizing the documents. My previous experience with Todd was also the same.",
"date": "2022-03-14T23:03:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6690154e-6800-4fe3-9946-479810ad015d",
"author": "Deborah Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJedsTojYf5j9vFWETNNklq0n6AYAQKFB0Dc6ED2KZ570a_kQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had an exceptional experience. Easy, perfectly sized, located storage. Safe, clean, climate controlled! Absolutely recommend for ANY storage needs! Thank YOU Todd (manager) for your service!",
"date": "2021-12-30T19:31:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deborah, thank you so much for your positive comments about Metro Self Storage! Thanks again for the recommendation, and have an amazing day!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "59e1b1d9-6595-4255-9e17-c814cf581c49",
"author": "Nancy Schwartz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYVGOyHwEHlid9BTcGfBGkPZX3Y5akyRwF2ocGhqsleyzxnkWY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly, knowledgeable staff. Clean facility.",
"date": "2021-12-06T21:10:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nancy, thanks for your praise and kind comments about our team! Feel free to reach out to us if you need anything. Have a wonderful day!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d19d6d35-86c5-4cd7-aae8-b5a3c7a25ed0",
"author": "Marty Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN24odjqUi6OqRw3v_0KkmS7DZJoxhg5emI5yV43B-RydD3U7e=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Todd is an amazing communicator and meant my Storage needs to the fullest. Great service, give that guy a raise!",
"date": "2021-09-22T17:14:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd is amazing! Thank you Marty!",
"replyDate": "2022-06-23T17:11:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c047952-9371-45d3-8667-c8fd7705a7fa",
"author": "Rich Stocker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh0fcxGK5VCCqYzkKoiD0EY3cF3FwV5KlXBYIbj4g6G8WsLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very helpful. Easy process",
"date": "2021-06-15T23:42:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rich, we are glad we could help! If you're ever in need of more help, please let us know!",
"replyDate": "2021-06-23T17:11:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33c602e9-3031-4fe6-93dc-09a7442c09bd",
"author": "Cate Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUd7FiY0tOpaO3Clp92_VKAqNZywpqqKfBY54H0FcbfqrA6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Metro Self Storage is a great company to use if you need storage space. The staff at the Palatine location is staffed with friendly and competent employees. They walk you through the contract explaining everything it says. The general manager has several years of experience and doesn't try to push you into a size unit you don't need. The property and units are are well maintained. We have no complaints and recommend using them.",
"date": "2021-06-07T16:59:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cate, your wonderful feedback and rating mean a lot to us! Thanks for the recommendation, and have an amazing day!",
"replyDate": "2021-06-23T17:11:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "230b1c6f-0b5e-40c9-8e20-504829cfe510",
"author": "Stephen “Shaggy D” Janusas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOr1Ij2LjXSMl0CXv8Yj0syENW4kPwbqz-QooxbuiiUmWf4Ehr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-04-17T17:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Stephen, thank you so much for your high rating! We hope you have a great day!",
"replyDate": "2021-06-23T17:11:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38353df3-0c9b-45ed-802b-bb98124096af",
"author": "Roland Horn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSQ_Tm36Pzs-wi1Hg-A5vG2GpTERDrHRLUan6RUI7PvFqavBptKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Todd was great!!",
"date": "2021-03-04T18:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd is great! Thank you Roland for the kind words, we really appreciate it!",
"replyDate": "2021-06-23T17:11:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e10e531b-79bb-4caa-8d40-5fa40a4fa94d",
"author": "Monica Leahy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuB1X9y0-g7tJmSMqj6MhWbRl7ybD93QrQbQ8fXkKl4YyzDw7A1g=s64-c-rp-mo-br100",
"rating": 4,
"text": "The intake coordinator—she was kind, professional and patient. All which are refreshing and welcomed attributes during a stressful move. I wish I could remember her name —she was terrific. Todd is equally as good 🙌",
"date": "2021-01-05T18:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.",
"replyDate": "2021-06-23T17:11:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "30830ec1-f462-4a57-8c60-4189c190b83a",
"author": "Walt Oswald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2YUTRJ9D96xqtBtK_ZbnkKL9_85LBujTppFvSWU45ciLHeG-7Sg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-11-01T02:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Walt Oswald, thank you so much for your high rating! We hope you have a great day!",
"replyDate": "2021-06-23T17:11:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d2a4783-a2d1-420f-ad8a-4cec72e73929",
"author": "Anna Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvV3xOwzK-Xn4Yop8Kik2GGzTs8mi3Py-498K02ck47eMltA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was so friendly, courteous and helpful when I signed up for a storage unit today. He has great customer service skills and was knowledgeable and was able to answer all of my questions.\nI had a good experience today.",
"date": "2020-10-26T21:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anna, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Metro Storage!",
"replyDate": "2021-06-23T17:11:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f5e6c49a-7024-424e-bc14-b4f420e70db5",
"author": "Alex Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfi9byMuafo28LwuTpaNZOipWEASm4WaLpEbjymVtMhVZfiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-21T23:09:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Alex Flores, thank you so much for your high rating! We hope you have a great day!",
"replyDate": "2021-06-23T17:11:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1becd171-a7a3-4c9a-9326-e2e87d9c68b8",
"author": "Denise Neathawk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhHljgx7MfXNycjVOmi82P6fVdZWW08Gwb_yaxAg_ktLw_zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good",
"date": "2020-06-07T16:02:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Denise Neathawk, thank you for the high star rating!",
"replyDate": "2020-06-23T17:11:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22d59c82-2090-4476-ade3-e22b8e330c90",
"author": "Jinsup Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEmPRVcuynrf3arQGqhHxFb7-DWOjT9mutgSD13FTtZlLPprwH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Your staff at the office (Todd) was very courteous and explained every step kindly.",
"date": "2020-05-28T21:26:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind review; we are happy to pass along your comments to the team here at Metro Storage! We are always more than happy to assist you if anything else comes up. Take care!",
"replyDate": "2020-06-23T17:11:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b232121c-b9c9-4b9b-b2a2-3e062ad4e437",
"author": "Megan Bueschel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBdSsK_gE8_TtiIy2vri4sgoV-WfuExFRkOLRen7fdZaKiNJUr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Needed short term storage and chose Metro in Palatine. From start to finish it was a fantastic experience. Beginning with Dusty in the office being friendly, informative, helpful in choosing a unit, holding the one I wanted for a few days and always available to answer questions through to moving out a few months later. The facility is clean, easy to get in and out, well lit and hours are convenient. And if you leave a message - they actually call you back! I forget his coworkers name, but she was wonderful as well. I’d use Metro Storage again without question.",
"date": "2020-02-29T22:37:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Megan, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!",
"replyDate": "2020-06-23T17:11:37.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1dff5ef3-426f-455a-9bcb-c370fc1559ed",
"author": "Jodi Steiner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzzGopSTXMd4WCf6kK1Oglc5IqvSjWRYp0z59PpAKud4pXgg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-02-28T16:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jodi, thank you for the high star rating! We hope you have a great day!",
"replyDate": "2020-06-23T17:11:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64fd389c-130e-44d4-870f-07ebec4a5d3d",
"author": "Robert Shallenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxhbyUGSvhRz4CB-ttvfiWkAP3xCSG6F3_BE2nfIcvi5M80aE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-03T16:08:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9705cbc9-d1a8-4e15-bc4c-48face2b5d2d",
"author": "Jake Joyce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVwUt-saErptvcJ32i6OHZCIYTIp2GY5pv1yPJncUiCmcEMajN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-26T19:17:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jacob, thanks for the review, we really appreciate it. We look forward to giving you a 5-star experience the next time you visit! Have a great day.",
"replyDate": "2019-06-23T17:11:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f244d71-a38d-4d3b-88b8-62f89f32e2c6",
"author": "Grace Santos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNvlTyfYQmiKYGdulr7iBVmiFEgfBjLOkr1OKgkDIe4srfTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility that is well lit and maintained. I will always use them for our family needs.",
"date": "2019-01-08T10:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e1ac9e9f-9107-4d43-8390-4ef929979992",
"author": "Charlotte Sweet (CHARLY)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUKxMVjeHLiPNB9Wbk_PIazxP5Rt_BkG_br7is-AsdV-YC20VI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Transferred my storage unit from Schaumburg and it's 200.00 dollars cheaper than what I was paying for the same size unit. PUBLIC STORAGE IS A RIP OFF!!! METRO IS THE BOMB",
"date": "2018-09-10T22:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It is great to hear we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!",
"replyDate": "2019-06-23T17:11:37.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6975173a-fee1-4712-a80b-501f5540e1d4",
"author": "Love More",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV46enVf5ehw9nebhjxmeEJ6ak6r-xOBX6IjBfQjSHJB_JADZCi=s64-c-rp-mo-br100",
"rating": 5,
"text": "I used this facility in the past. Great staff, clean and affordable. There aren't random ppl lingering around the premises. Their unit was exactly what I needed. Would recommend.",
"date": "2018-02-12T14:53:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "10c18bc9-ec02-49c7-b9a2-2cd2ed8490d7",
"author": "Dave Lazarus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfHhwY6pCZjH1Kr6WB1mP3xBKKhYTd4B1uiDz5A2Lcho0oUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility that is well lit and maintained. The loading dock provides protection from the elements, and complimentary hand trucks allow easy access from unit to dock. Always climate controlled and pleasant. I will always use Metro Storage for our family needs.",
"date": "2018-01-18T15:20:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "3bdc5ecf-969a-408c-a3ad-f39a0d024034",
"author": "Drew Cuttill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRt9BWBq4yiANjasTlW1C019NF4YNtiW-krqgt6zCpZQwCCKJz6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean!",
"date": "2017-12-29T10:06:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d8e85de6-b9cf-4285-9bec-d1e4bbf4c548",
"author": "Ryan Carlson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDEbzPx10Y33IF7dhPllMs_2gwpWZa7OYZWep-TsX5VketJduN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2017-11-22T02:58:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f0b9d820-68c5-4f79-8a88-a60c91735213",
"author": "Nick Quattrocchi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXChlmZX01Yybw9VGfVygmZtAxhS0a-H7Xp4C7l2V8rk6i9TNj98A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2016-12-29T23:25:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "919ce7f0-7482-4a4a-b91a-accb9f218aca",
"author": "Randy Sass",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1FWL9068WP47A5zVW1tfsWFD5xBAYlk_oCMIztKYOf_PF9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility is always clean. Automatic lighting illuminates your way to your storage area -- feels safe. Staff have always been polite and courteous.",
"date": "2016-09-11T18:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "40961cad-21fd-4196-b0f0-1291179ac9e6",
"author": "Nick Littleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqh_EgBvSqHqqMMl8kZBdw-I7nDsWn0-7HYPwDZDyhBJcCVOuH=s64-c-rp-mo-br100",
"rating": 4,
"text": "Nice and clean facility",
"date": "2014-08-02T12:27:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
}
]
}