{
"summary": {
"average": 4.9,
"total": 1000,
"distribution": {
"1": 15,
"2": 9,
"3": 5,
"4": 26,
"5": 945
}
},
"reviews": [
{
"id": "c1da4223-a479-4978-acbb-0192b69e9d43",
"author": "Katie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZqTjENpzyjAeiOhBoAASwBTGq5nRmHfCe5VlnhLyCgb1OFsGk=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were full time travelers and needed a place to secure our possessions for an extended period of time. We chose this one because of location and it was indoors. We rented for 8 years and 3 months. We just moved out because we bought a place out of state. We were very happy with the quality of the building, never a bug, not even a cobweb. It’s exceptionally clean. The staff appears frequently walking around checking the halls and cleaning any debris that may come in through the sliding doors or on items stored. Thank you again for your service and keeping our things safe and clean.",
"date": "2026-06-12T17:29:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Katie,
Thank you for sharing your wonderful experience with us. We are delighted to hear that our facilities and attentive staff met your expectations over the years, ensuring a clean and secure environment for your belongings. Your feedback is invaluable and inspires us to maintain our high standards. We wish you all the best in your new home and hope to serve you again in the future.
",
"replyDate": "2026-06-19T10:45:36.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f4b7ddce-27b7-440a-955d-fd7764e5df17",
"author": "Mary Gardner Burrelle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfMh51Iob2CNBPbnVTOipXRlk29LAeT3Qr4GUQyvk3RJ6KGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, clean and efficient. KB was great - super helpful!",
"date": "2026-06-03T18:05:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mary,
Thank you for your wonderful feedback! We're thrilled to hear you appreciated our location and service. Your insights are incredibly valuable to us and encourage our team to keep up the great work. We look forward to welcoming you back soon!
",
"replyDate": "2026-06-05T10:45:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d45b6989-9412-45f7-ab48-c5950f11f0ca",
"author": "Leticia Rocha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOtN48qGKII1Y9KUGJMLNja4PeqEOzLNdQWP-bSlruF4xGEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kenyatta was excellent and very professional . I will recommend this Glen Ellyn location to my family and coworkers . This facility is very clean and well maintained.",
"date": "2026-05-29T20:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Leticia,
Thank you for your wonderful feedback! We're thrilled to hear that our team provided excellent and professional service. Your recommendation to family and coworkers means a lot to us. We look forward to serving you again soon!
",
"replyDate": "2026-06-05T10:45:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5455e7b1-ec84-45d1-99b0-ff31cdcf828d",
"author": "Zach Slaughter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINe4OP4zDy8j18y7_1qjxQyyskAXxBq6QAzHNo9PShmetTAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service fast friendly!!! KB is the best!!!!",
"date": "2026-05-27T22:15:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zach! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-05-29T10:45:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c9c528e-8bc2-4358-bce1-82135a2c039e",
"author": "Alex Faltinski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJznK3WhaKVwq3FDIIjhbRouk53mux4MB9oq-jVgVmTkneL8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "KB is the best! She helped me over the phone and was so nice and kind !!",
"date": "2026-05-21T15:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Alex,
Thank you for sharing your delightful experience with KB. We're thrilled to hear about her exceptional kindness and assistance over the phone. Your positive feedback encourages us to continually improve our service.
We look forward to helping you again soon!
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d2a9768-3b94-48f0-8424-4e00ed5ead44",
"author": "Janice Neal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5GktdC8S-SI3u05JO6qGGE37A8FOL_jXznXBWFS55FW6id3RMkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mini mall storage Glen Ellyn, Il has top tier customer service. Toni is so nice and informative, she helped me with the whole process. She is so wonderful and her dedication to her job is what made my decision to use this location. She explained everything, and made sure all of my questions was answered. This location is very nice bright clean and easy accessible.",
"date": "2026-05-15T16:47:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Janice,
Thank you for your wonderful review of our Mini Mall Storage in Glen Ellyn, IL. We're delighted to hear that Toni provided you with such exceptional service and made your experience seamless. Your feedback about our facility's cleanliness and accessibility is much appreciated. We look forward to serving you again in the future!
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "62faea41-0222-442a-92cd-3e51202d5a64",
"author": "Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhmmiVL6LeL-oVGFdaWloy2rXb-0o2MNQeD3mqahhzL0mKCdZj=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super clean! Very friendly staff! They had a variety of units available to choose from. Love the pull inside access! New ownership has been easy to work with! The manager Toni has been very helpful throughout the transition process.",
"date": "2026-05-12T15:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:45:36.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "02b46ae1-c4e8-422a-9f0c-799187d3523e",
"author": "Robert Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_k481ptseaocvETwvLSCd5kBBoD4aEOaVOs6V6-NRBm3ftLL-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and professional staff! Kenyatta and Toni were great!",
"date": "2026-05-12T15:24:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Robert,
Thank you for your wonderful feedback! Your kind words motivate our team to maintain high standards.
We look forward to welcoming you back soon!
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "81a9cff4-843f-4cdb-bdc7-68d94afe0350",
"author": "Jen C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSTzVDGCSOOqdrB2D_I2zg3wnLrZ-NOMSYSwWvy-RQCf_ncwR9=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience being temporary renters at this location. Kenyatta and Toni were amazing in helping us get settled in and assisting with securing our storage unit.",
"date": "2026-05-11T22:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jen,
Thank you for sharing your experience. We're thrilled to hear that our team made your transition smooth and were so helpful in securing your storage unit. Your feedback is invaluable and helps us continuously improve our services. We look forward to having you back in the future!
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9dff75f3-9a43-44ea-8fa0-bf94848df7ff",
"author": "Maxamed Cali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3GPeKfwg5or3_sUVjHrlVOLa_JYDZMfQ-3x_m79RdRjaZxWQK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "KB and Toni were very helpful.",
"date": "2026-05-11T15:25:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Maxamed,
Thank you for your fantastic feedback! Your kind words encourage our team to keep up the great work.
We look forward to welcoming you back soon!
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "afa6f5cc-a9a2-4093-8d79-d61063a075e1",
"author": "Stephen Heller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF7836qlglp-ThU6Y1UBZd-HuHeLdOXwM_CjJDwjcYWG1qSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Toni and KB were do accommodating. They showed ample units and were warm and friendly. Pleasure to work with!",
"date": "2026-05-08T20:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Stephen,
Thank you for your wonderful feedback! Your kind words motivate us to continually provide excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6afad308-517c-4085-98c5-2c9963a40c82",
"author": "Alex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWd06Hzbc45QjRr2y3wwR_MyM2xCV4Imi6CWelRt-qQ5EqBtMbG=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a clean, convenient facility with great service. Much nicer than my previous unit in California and reasonably priced. Highly recommend.",
"date": "2026-05-08T20:32:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Alex,
Thank you for your wonderful feedback! Your recommendation means a lot to us, and we hope to welcome you back soon.
",
"replyDate": "2026-05-26T10:45:36.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "41ab29b9-d0cd-47fc-b5b9-be1f4780d760",
"author": "Robert Sippel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyuZV9PluSXGlAHOnO2BwEIQ1p3qVtEET8EgWRXkuXYgJoaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Toni was fantastic in assisting us!!!",
"date": "2026-04-17T20:17:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Robert,
Thank you for sharing your wonderful experience! We're delighted to hear that Toni provided fantastic assistance during your visit. Your kind words mean a lot to us and motivate our team to continue providing excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2026-04-26T10:45:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b2dd511-8af8-4fc4-a681-3cf689f3b0a5",
"author": "Esa Hamideh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPXQXq7AVxLKrFlL2kX4D8dVUYObBTwjykX87eqNxvCKlL6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-23T16:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Esa! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-03-26T10:45:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78d1a071-2c58-4e69-9669-b0939ddaa80b",
"author": "Jessica Forth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL45teJ07EN7wEN3xAGomE78r08MYxhtCOm5n0C4gU9rNllCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was fantastic and very helpful! Very nice space and easy to navigate the process of securing a unit.",
"date": "2026-03-21T15:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "738e292f-ced8-4183-95ae-30dbb47f5f8a",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRekWxtcL8WpDkQ0bLuAoa3lgokEh8Tenc_is3cLldZ8G2OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-20T22:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "13a14060-b14c-46db-afda-d83d90a572da",
"author": "Rose R.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbLlJl1mVHk9e8SZ8LZwr1mQWOTf3PwaXXYDnz0nXwNzSGIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean units with great security! Michelle is always super helpful as well. Will definitely continue to use Extra Space storage as needed! :)",
"date": "2026-03-13T20:38:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b25db2b2-18c5-4d4f-87bd-a0d965218393",
"author": "jrodriguez 19",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR8X2QzraMwE6VWxcv_LgaT9zQLpEAHY9VFbuGcADBOLhmUPUz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-13T19:38:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5ad74f36-4116-4363-aca2-1bb3c798b2d5",
"author": "vChampp FN",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_y_EBTe_ilsIAz4uP4lMZ3rhWaSycUq0ZYqdKMNnIw4X58Yo6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-13T19:34:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fc7868db-a639-486d-b578-463750451512",
"author": "T Blaze",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiMiinplS85suG8jxexm23pxdup5_gkMqPa-gZ4jtKv4pcwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have only great things to say about Extra Space Storage. Every employee I have worked with, especially Michelle, has been outstanding. The place/unit is clean, well lit, and updated. It exceeds my expectations when it comes to storage units.",
"date": "2026-03-13T18:38:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a7c298ad-7f3f-43b3-b417-d837e9bfa98c",
"author": "Sean Delaney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGyOfMWubJnTEDSBRnEvNFGpjEQk_Qt7PUsbxqERI8vl1SYwGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-04T23:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "97471eab-0868-47cf-aa76-2b079b0d4d0b",
"author": "Linda R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT0GzX1e5yTuSErqpBnl4xVMvEKAUCHVoRqpOBUfQjJtSEifg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy for moving and storing process!",
"date": "2026-03-04T17:13:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f2ce4622-eb48-4157-af22-4e611dda17be",
"author": "Ross Titzel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkSynvxtV85ZTKzDpcRsnwPVoAK3HXaOrV63P-7v2lAt6ypA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-04T17:06:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "97ffee3d-d8af-4bf0-8e12-1390bdadcffa",
"author": "Connor Sonenblum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHrGkBySb2r0rW3S_mYESrwBsh6kGOE0viSXqGFrS21TqBoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-02T16:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c9f8f386-fc09-46ba-ac78-c1cb6c9e884f",
"author": "Polly Aldrich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7Omxr8JQNq7bha4ONAyGeTQjrrfIihVSfMNUvikaLeW86Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-21T18:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "65eec73a-a1b4-4c8c-b283-e79a7df5eb14",
"author": "Jim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEkxz_3JjcozvOLQ34qbwBBgD5SuaBGMRuG_1mYAAHP4fvVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-21T17:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7684711f-67d1-4c76-882c-3f70fde39d6b",
"author": "Keith Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrMHj7z_t4VvpoQ1LNRv7rQ4AewJVcxd-oJqGUjYyhNEXLcBJS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I rented an RV parking spot. Dealt with Denise. She was very professional and personable. Facility is well kept. I'll update once we use it a few times to confirm space availability.",
"date": "2026-02-17T23:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "45983550-7f99-47fd-9644-b74d4f8dafaa",
"author": "charles kral",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPik6gPlikZdOF1jknCUY25Sia9Wss2zwk9f1EDxPMMXAv0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far so good very happy with my service so far",
"date": "2026-02-17T02:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b26be5fc-dac7-4e9e-9b09-611a093449d9",
"author": "Jeremy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjsArWnmlhLyqyBqQC8gJxppkAUew5tZmMH_-KhCJKb9uf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-13T21:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3ba88e36-c5fb-44d6-943f-58e51edec9b0",
"author": "Dennis Plewa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSYzR041Q0WWTePGtWP1EnCF8lsaaom_hca0pGPchUo6rjmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise helped me out like 100 times in 3 days. I had so many silly questions and requests and she catered to all of them. The facility is clean and ready to navigate and again, I would've been screwed if Denise wasn't working. Highly recommend for painless storage.",
"date": "2026-02-04T23:13:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3a44ff66-38cb-449d-bf89-61cac2d77eb4",
"author": "Mary Slade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKz1uLKc4W-L-twkDwPzjmBrNMfOSTFt-TvH2l9JoTd_H6hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Met with Joseph and Michelle today to secure a storage space and they were extremely helpful and pleasant to work with.",
"date": "2026-02-03T16:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3316b1f0-c701-44b2-9ec2-3f31e58f396e",
"author": "Jill Garbaliauskas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNoZOtaXWt5ftpGPDcHb81fF_4ObAlwbMZaj3Sc1EUA7XBa18=s64-c-rp-mo-br100",
"rating": 5,
"text": "Getting a storage unit through Extra Space Storage was very easy. The place looked really clean and brand new. Joseph and Michelle were great and answered all our questions.",
"date": "2026-02-03T16:09:03.000Z",
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],
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},
{
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"author": "Максим Решетило",
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"rating": 5,
"text": "",
"date": "2026-01-21T23:39:00.000Z",
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},
{
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"author": "Maksym Reshetylo",
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"text": "",
"date": "2026-01-21T23:38:50.000Z",
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},
{
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"rating": 4,
"text": "Nice storage place. Clean and well maintained.",
"date": "2026-01-18T12:52:23.000Z",
"verifiedTenant": false,
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],
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},
{
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"author": "Hernan Ruiz",
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"rating": 5,
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"date": "2026-01-14T23:42:44.000Z",
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},
{
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"author": "Brian Gallico",
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"date": "2026-01-14T18:01:27.000Z",
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},
{
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"author": "Vito P",
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"date": "2026-01-14T17:16:52.000Z",
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},
{
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"rating": 5,
"text": "",
"date": "2026-01-12T17:47:01.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "Michelle was extremely helpful and knowledgeable and made for a pleasant experience",
"date": "2026-01-08T22:19:09.000Z",
"verifiedTenant": false,
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},
{
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"author": "Susan Janis",
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"rating": 5,
"text": "Michelle was awesome! Listened to our needs and found us the perfect storage spot for our RV.",
"date": "2026-01-08T22:16:49.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "This facility has great customer service and is super clean. If you need storage, this is your place.",
"date": "2026-01-06T21:20:06.000Z",
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},
{
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"rating": 5,
"text": "Michelle had great customer service and i highly recommend it!",
"date": "2026-01-02T20:22:03.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Chad Dziewior",
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"rating": 5,
"text": "",
"date": "2025-12-16T20:27:02.000Z",
"verifiedTenant": false,
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},
{
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"rating": 4,
"text": "Great storage unit very clean and bug free! Great customer service with Michelle. Would definitely recommend this place. Only downside the storage rates go up every 5 months by 50-100 dollars. Gets expensive very quickly.",
"date": "2025-12-16T17:47:37.000Z",
"verifiedTenant": false,
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},
{
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"rating": 5,
"text": "Nice service",
"date": "2025-12-15T21:13:49.000Z",
"verifiedTenant": false,
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},
{
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"date": "2025-12-15T17:08:37.000Z",
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},
{
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"author": "Mike P",
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"rating": 5,
"text": "Great expierence. Nice place & clean. I would use again.",
"date": "2025-12-13T18:27:27.000Z",
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{
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"date": "2025-12-09T18:07:53.000Z",
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},
{
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"date": "2025-12-09T18:05:32.000Z",
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},
{
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"date": "2025-12-02T19:05:21.000Z",
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},
{
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"date": "2025-12-01T18:51:16.000Z",
"verifiedTenant": false,
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},
{
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"author": "Daniel Lenart",
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"rating": 5,
"text": "",
"date": "2025-11-18T20:13:45.000Z",
"verifiedTenant": false,
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},
{
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"author": "Rita Carlo",
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"rating": 5,
"text": "Nice and clean. Denise was very helpful and saved me some money.",
"date": "2025-11-17T23:59:01.000Z",
"verifiedTenant": false,
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},
{
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"author": "Roberto Ruiz",
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"rating": 5,
"text": "Michelle was above and beyond helpfull that's so much",
"date": "2025-11-17T19:55:55.000Z",
"verifiedTenant": false,
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},
{
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"rating": 5,
"text": "Denise was so sweet and helpful! I had a wonderful experience coming to this location. It was my first time ever getting a storage and everything was explained to me. So grateful!",
"date": "2025-11-14T00:10:40.000Z",
"verifiedTenant": false,
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},
{
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"author": "Daniel Blair",
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"rating": 5,
"text": "Easy access, open for good hours. Clean location. Friendly staff 👍",
"date": "2025-11-08T22:06:57.000Z",
"verifiedTenant": false,
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"tags": [
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},
{
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"author": "SS SS",
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"rating": 5,
"text": "Storage facility is super clean, well maintained. The staff is Amazing. Michelle and Denise were friendly and knowledgeable. Recommend this location to anyone looking for a great experience.",
"date": "2025-11-08T22:01:41.000Z",
"verifiedTenant": false,
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},
{
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"author": "Silbina Rodriguez",
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"rating": 5,
"text": "",
"date": "2025-11-07T17:36:41.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "7cbe866f-2dab-48a5-84b5-87f073ce5539",
"author": "Furqan Kamani",
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"rating": 5,
"text": "Michelle is very helpful for signing the lease. Got the best rates",
"date": "2025-11-03T22:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Peter Dziedzic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRl9wFWxD_d-kG2p3AjTs_f7-v5soa5JaTTPqcJVo64r4uOWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to work with and fast!!",
"date": "2025-11-03T16:21:34.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "fef4a862-161d-4cea-bbca-bb6247cdb845",
"author": "Janet Happ",
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"rating": 5,
"text": "",
"date": "2025-10-29T17:08:52.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "883eee96-7bf8-4905-8d23-ee174138ef4b",
"author": "Brandon Walter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK86Bjcp-nIXzCgQOc9Bjat_Qxnc72X99vUs66SNSzUOXMeug=s64-c-rp-mo-br100",
"rating": 5,
"text": "From calling the specialist to meeting Michelle at the space, the process was easy and seamless! They were very patient and answered all of my questions. The facility is clean and easily accessible!",
"date": "2025-10-18T17:08:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "c6039802-d95c-447a-ae43-412dc9f1fbe5",
"author": "Zoriana Yakymiv",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbef6-FqJef9Wpmh_tyk3ptvTDo7FZ1etfe4ECJyU_Yx9yFh0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Spage Storage was super helpful. Smooth and simple move in process.",
"date": "2025-10-18T16:58:49.000Z",
"verifiedTenant": false,
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"tags": [
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],
"sentiment": "positive"
},
{
"id": "04e44868-98fa-467d-891e-1077a9bf5416",
"author": "Von Trunk",
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"rating": 5,
"text": "Wonderful service! Extremely patient given the amount of trouble we created. So helpful and so kind!",
"date": "2025-10-15T15:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "1022bef0-1614-46a4-8a12-a780e201d2eb",
"author": "Dustin H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4LgAVJlYRhhbDVvJy-hQDERREq3wY0qd4JhnNFxtSRiZ9Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-13T20:21:52.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Jean Roser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIjNf_EbXUvOjL861Qyht9AjL8CRwhQYfGHPKXd6C3v5dPgsYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-13T18:01:31.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Lisa Sams",
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"rating": 5,
"text": "Easy, straightforward. All costs explained up front. Very happy with experience.",
"date": "2025-10-11T20:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "542f8550-a584-4f42-a04d-21b6594cadde",
"author": "Rafael Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI2536Ez9UOhWFBVxkv36661vVByZaDMdPzXR29p8lhpO33g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-07T22:38:29.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "4fa4e4b1-33da-47e9-ad79-3d7364394dfe",
"author": "Kerby Gross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHQsX3NU-Zl_CnXNCaiuS6YndHnn6sD6PXxyP-IChQEeiKfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, easy to work with and helpful service. Michelle answered all of my questions and worked with me to get everything set up. I was happy and satisfied with the whole process.",
"date": "2025-10-05T16:20:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "David Martyn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ7IVctcyJoTmfhMxt-Oyy8XwlvTaLFDNKkh6rA8ofZ7Vxdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-03T17:05:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fe1c2a42-418c-4bbd-8edd-eaefc2d4d25a",
"author": "Kevin Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq4Gxmv1Zgg_O07pMxuWmMlCd05TD7j4omSySwYXW4hI6jXqpL=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been to this facility quite a few times moving people in and out and I must say it is a very nice, clean, accessible and accommodating facility. Michelle is on top of everything and just a lovely person. I wish most people and places were like this. Thank you 🙏🏼",
"date": "2025-09-27T16:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "48a9bd15-1b91-4072-97f5-3fd93e401b29",
"author": "Montana Bernett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFstD-cCtq-m6wDmtrCBwdiBzfeDNAQXXa0mKzPUcAxPO5ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just signed up for a rental here and had a great experience with Michelle! She was very helpful and guided me through the process with ease!",
"date": "2025-09-26T21:16:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "138a8b48-7655-4021-8f5d-4a7d5e67b6c3",
"author": "Gayle Corey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbuRojKW9YJMjE8sfsq_ddL2cjrMLPmxW5XqMa8DsuxfDk4nhj=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far experience has been great!\nVery clean!\nAttentive staff!",
"date": "2025-09-26T20:54:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4104f2b7-107b-47c9-a9a2-8e51694b219f",
"author": "Gustavo Delgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG_2C3yCPtaTut_giqj9Jf8KD9H5doTUt4TF82GG9coAtmPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent and friendly staff, good communication, and a safe place",
"date": "2025-09-26T18:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ea20d187-7d54-4449-9bcb-9ce1db262d20",
"author": "rachel morillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_cN3rWXdL6Nyw-1IZMIQ6HHOy0rpDOHgM_kdOunq8WyUA-a_vdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good service, they are very friendly",
"date": "2025-09-26T18:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6356f03b-cb51-4c70-966a-97c619fb8286",
"author": "Cody Corbelli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4CNSWryYfw_pArHmSSQRndeugfciJu9sz-7HVhXE0QEu_KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely smooth and simple move-in process. Michelle was very helpful in assisting us with some of the questions we had about the unit on move-in day. Would definitely recommend to others.",
"date": "2025-09-26T16:01:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e164d90-7ad0-4bc8-95dc-1f2274bc2cfa",
"author": "Maria DeBartolo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMotyhLmhF2F2t7UflYhDnds6rABu2TWoyeP13nPhbuGs-TMeM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-25T16:24:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "00d1362f-277f-4e40-b10b-a6730f39ce2f",
"author": "Nick Kam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMfQkuE1mGGrJ6vCqGDVzphiuwLul5m68v92MMEBYlEGKZbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-24T21:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "96fbd60f-5035-46cc-8bf0-ff4cc713b3b0",
"author": "Steve Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiqK_UFZHHgjjXgYw_Wj6m_1kGCs6cwdvQCSS5Mq_04IQpgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is the best!",
"date": "2025-09-13T18:01:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4eb693cf-8f81-4c8c-af47-229618359d49",
"author": "Enrique Hidalgo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZjuyUT5LVyHOyob2Oerb5l32jX7Y2hCcAjJ3K6l2LvaK9RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place! Smooth sailing, wonderful manager!",
"date": "2025-09-13T14:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a823b6f5-2dde-45e2-aafc-e19fdf854d19",
"author": "Selcuk Y.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbUzFrDnb4fFYxG4pXcfF_8xw-qQhnpToFgkdJXTI12YclDIgd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-03T20:59:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f86795b1-b595-4251-baaa-57561c23fba8",
"author": "Robert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWxqKFnhq-gn1ag8pCjxp_5zmm_vEC8ASZMCNxXj9_PSFGYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was super amazing, knowledgeable about the different units, friendly!!!!! Will definitely recommend this place to my friends if they are looking for a storage unit to rent",
"date": "2025-09-02T22:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "070e96f8-7334-4c4e-a14b-cc39d47ac0e6",
"author": "RIDDICK",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrzwlVChd_w5Gj2mkLbvKafP90uLC1ozo0xEA254w-g6y2T8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience will recommend",
"date": "2025-09-01T20:48:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3d29c171-7074-4d6e-9a84-3f692bda8a5e",
"author": "Maribel Hurtado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXH42YjQeh5yLYC-zhh-W5M8KhBfu7OnEr4wmQmeDPzfhu4jH3o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and very friendly.",
"date": "2025-08-30T15:54:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8c999c0-9e2c-484a-840c-8beaa2e22520",
"author": "Fidel Zarate",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvCYb313SOJGqi91hjahAPog4GXv7hvOfmMCbZ9oePzwClkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-29T17:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "98b2b740-7d48-462c-93fc-b5828af5d259",
"author": "Mark Eilken",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN9VjYiIzmYsjwX7pgWBd5o9V_Knr-89Lv22VW1t0xOXRAyks=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-08-24T13:39:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "239888da-91ce-4724-9c0e-3a4f4b4c09de",
"author": "uriel rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5nL1cpVok1GtYts0MfvCOuhrrjVlagRCwMBSQjhDav458rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-15T20:55:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3f2ad5bf-9d55-418e-aa82-17369b2edacc",
"author": "alfredo ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQpSv4sITIfpuj50nBrxaciH23rCo1xUGxiZgnYB4EQdZjJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great attention",
"date": "2025-08-13T22:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "717dcce6-68e8-4a2d-9c9d-062753eee3a3",
"author": "Jozef More",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjRuzFuCSeHlVtkVeA8ofGHUbqI0AdtAzqlTTO9zcP15wQ9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-11T17:44:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b33b6bd8-18eb-45df-bc45-e4ee3d3627c1",
"author": "Tim Love",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLP4QRyhjVWokzeTc2o2CM-It6Y-sLStR4Cun2kV2tpfxi-F0J=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Signing up for a storage unit was a breeze- I did it online in less than 5 minutes. And after a call from a service rep, we were ready to go! I got a 4 month online introductory price, then my price will go up to their regular price. But those 4 months at a discount made it a good deal!\n\nThe Glen Ellyn location was super clean, nicely air conditioned on a really hot day, and our unit was easy to locate. I had some questions, and the staff in the office were super helpful. Overall a 10/10 !!!",
"date": "2025-08-10T20:06:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a5547b2a-df63-44db-8d15-89434931dc38",
"author": "Brendan J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi6M1aGykfmKJmitvw3n1MrsVmBUj5niJ5-WP558TvaPeisQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff!",
"date": "2025-08-09T20:53:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8baa5d2-e775-4748-ace0-f985447a1696",
"author": "greg stoddard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHvZTd6VVVHw5WHTj_kcdokthLSLiufSkbWdG0chR23JwP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility. Clean, decent, great staff.",
"date": "2025-08-09T17:52:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d3d5311d-4c14-41e3-83a1-d2470d8902e7",
"author": "sue danza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_acnNWKQx0CUZZs-zFQ_KtBBdJ2nCO6NkcGOPJ-uL79r4OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space. The in-person help was greatly appreciated.",
"date": "2025-08-04T16:27:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "41cccf54-927c-4cbf-acc6-ef538a87c4f6",
"author": "Scott Westergren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiz5JlQ81qXxtEDzF7FoD23mABjHu0-H9Kz0e7SGeqovscfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-25T20:54:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "176fad2f-b3ee-4222-b0b1-4ea082d7f681",
"author": "Kim Marasco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOnUlnOIm4MZN16KSyX0WfpD7nkttOguEaWkXhHt9ZbFFB-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise was a great host\nShe showed all around the building\nDenise also talked with me about a bigger unit to which I can decide on Saturday with Michelle\nA++",
"date": "2025-07-21T21:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9ffa67cd-3645-442b-aeb9-2ea03accbcaf",
"author": "Liz Vogel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt5kShNZcInh0yBUepFSHzbfRZ_C4k9J0kXlH1hRw9pPqySw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-15T22:19:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0ed390e6-d063-4a65-9029-a06bf73e6ea5",
"author": "Trey Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU87fXbtkyQNoR80KJ4724GQja1szgNSJaZCoz4czZfDY1sQvM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Customer service is fantastic",
"date": "2025-07-14T15:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "18715230-67c3-4367-92c0-e1ee3e5258ee",
"author": "Catherine Testyon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE1NJsJ6eRaV5u6zwRaEjmhjwAYoF727_ColLFOq26xQaZgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Denise the assistant manager was very helpful in helping me select the right size unit and price point. She made a great suggestion on how to place my Daughter's love seat to maximize the space in the unit. Showed me how to access the facility and where and how everything worked.",
"date": "2025-07-13T00:04:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "bbdefaca-3785-4d80-8db0-c1a156fad770",
"author": "Thomas Rowen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLepv54rO_VnrhPge9jVsS8h3_mvo09ZPkOzgyWPVorK_y7jQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Our organization leased a storage unit for the past six years. We've had a very good experience. Well maintained building, safe and great staff.",
"date": "2025-07-11T15:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "05625391-2d43-42b2-945f-4b7f0d95f0b9",
"author": "Pedro “PayHoe” Damian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUjTs1iiuIUGfeo5Um-rAIAtUO28kVlFJ2fCC6vHQ91m5F-kUk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Stephanie were really amazing in helping us !",
"date": "2025-06-24T19:02:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "36adab52-0a4c-4290-806e-834318660421",
"author": "Pat Shadid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK9vfH6aTYKSOnAxZp6AfOqiFl3VvRx2DxamPOEXDt01sglw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, from Stephanie and Michelle. They are the best!!!",
"date": "2025-06-24T18:38:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "75a13ad0-64d9-414f-b23f-ba309489fa9d",
"author": "Tony Lam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9FXVIzYd65PxZ0WVPM5hqsQRlvntX0k2X4LkApl0KstUSYaQm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle did a great job taking care of everything and made it very smooth.",
"date": "2025-06-19T19:58:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "80925080-8764-4346-ab0c-de9aa4cf34dd",
"author": "Kevin Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVP5Cmg9M6UjDJGyu5UUkAKULh48Al0F30kncXdOKdLv-y-nPg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-06-19T19:08:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "42d0b109-654b-471a-89c2-b65bb8e23fa8",
"author": "Yesenia Carmona",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUksw5qahiWiAYSAURJ7-o1DovtYtbpF3bEZeKQvD5W0Jki9B4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-19T19:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "73200720-ecf9-4a04-bf16-9b026743770b",
"author": "Yvonne Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfMUZelnxcoiUY_LeP13YWNJ-vn_ChL_pc3SqNlHCVs9sonQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle has always been absolutely wonderful, helping in our storage logistics.",
"date": "2025-06-16T23:34:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7cc2b57a-d1b0-4b93-95ae-2f462f986a43",
"author": "Tina Li",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs8oQ2PjVuypUoVIn3bl1AuVeGH-y-vLdcC87iEkNnJLt5Gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-14T17:56:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ac13f97f-4d02-497c-87a3-70d8d58e2948",
"author": "Alain Kom Kamseu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1_rKJ1m5lfh77x_yS8-JCZw1WmJ8WvR6h1GQgIcXRcGYHlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-07T17:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9f1745f9-ccd4-43f2-94d4-eb81d8f792d2",
"author": "Robert Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGhN-mKnyp97siUAaBfVm8RWqsNkJws1KT62mSKXP_LK8U3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-06T16:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5a04f3aa-cf6f-4db6-b242-1a2cfbcd2fb2",
"author": "Alex Leon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYxvUwOWgasoEjxqpoHnvUXnR15_d9A_UipIYCLOVE3UjdH2VJog=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-28T16:22:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9838ff3b-373b-4467-8fdb-a944c2f250b2",
"author": "Emily Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURCTPLdDkq_CbRVtkADnmyvpLjnuDSiYEiwXoirfvCGrXVGcE6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was great she has the best personality and helped me choose the perfect storage unit for exactly what I had. She made my experience super easy and great! Definitely recommend",
"date": "2025-05-22T20:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1ce6b237-00ab-459a-87b3-c5c9e5d4b7c7",
"author": "Michael Strampp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoIUQ6KYH2oMGei_gbw6sp2uMGPmcOM5t-Bsfa3zpCGUvkelHCrg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage was super helpful! I was in town for a long weekend and we had to find a place for our camper! The staff was so helpful on solving my issue. The outside storage was clean, organized and well secured! It was a relief not having to be worry about our camper during the visit! Thanks again to the friendly staff!!",
"date": "2025-05-14T14:36:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you had a positive experience at Extra Space Storage! Thank you for sharing your feedback with us.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "be859790-940e-4158-9446-63877a5588a2",
"author": "Amber Mejia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6cJksyukXA8PqoOVxz3SYRg9kdRIhUg_dzmYYcMP5CxAzdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-09T18:29:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amber, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9263128-c57a-4517-b61c-bdeb60beeb7f",
"author": "Roman Sergi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZFAjmwJAmgkkkp1zjpcYkSGKqqP_DXgzwkNQ-q1IEi5cFxnY8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-07T16:02:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Roman, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "191f1b5f-c164-4c45-a9ca-d40bb4e1d574",
"author": "Malcolm Confer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhWSFo57UtJvtuieHGnBRNmGslU3RLZCYWchyA715i0DwjGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and prices! Will always choose this place even if I move further away",
"date": "2025-05-07T15:44:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experience with our customer service and prices! Thank you for sharing your feedback.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2630650f-859f-485f-b90a-e272a8389e86",
"author": "Ryan Wummel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSKFZviXKrm-fVHiOixA1gRYrHtF6dBM5s2ZSFLv8y8WnNXwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-07T15:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Ryan! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c981c77-514f-4cb1-ba22-a6c9b5979011",
"author": "David Segatti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXONoqUhvVonZWNYCmQ_ueD3BrwRkKTLO-estZe5sPcTAFnRNQb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everyone is so courteous and professional here, especially Alfredo. I will definitely use them again.",
"date": "2025-05-05T22:04:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words about our team, especially Alfredo. Thank you for choosing Extra Space Storage, David Segatti!",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46f3514d-6bcf-4d8a-9b0a-c49a5b3f43bb",
"author": "George Golowach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI_91TMrriIynvhQ9QQ4Q-ZgXjWCd0mLn6entCPwLwXTXz3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and friendly, manager Michelle. Good attitude",
"date": "2025-05-05T16:42:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a positive experience with our manager Michelle. Thank you for your kind words!",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a26d1a1-6ea0-4429-96c5-a4402dd8448e",
"author": "Brian Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5kJkUbtTWd-TaCr4IH8f0BGQ3bZDupq6iVPTDI-0iodrAtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-03T15:25:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Brian! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcd6da44-743f-4b07-97c5-86283f2faaa2",
"author": "Chris Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvQBuPe1l4OnBUHr0M_GYbRY2juVf4m352Bj9FWQQDh9FJfHeelw=s64-c-rp-mo-br100",
"rating": 5,
"text": "She was very nice and helpful!",
"date": "2025-05-01T21:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your kind words, Chris Hall! We are grateful for your positive feedback.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b71abbd-18ce-43d4-b561-7f11bb9378f0",
"author": "Jose Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpdkd4gkhRMkqUFEvS48Ziyo-QHuhl1x8_tAbkEFmQpmZQIrrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle D. Very nice costumer service 👍",
"date": "2025-05-01T21:05:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you had a great experience with our customer service. Thank you for letting us know.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "810bae28-0924-42c7-a810-f684ce31f600",
"author": "Abimael Peña",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOXRbKyPIA-cwwfGHhAF0iUbnq9ZGv-m3JcPdL94Y4O-h2cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love the attention of Mrs dunkled",
"date": "2025-04-26T21:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with us! We're thrilled to hear that Mrs. Dunkled provided excellent service.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d070cfb-f428-4581-9c1a-25f218227c55",
"author": "Victoria Paez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPADskbF_jeqDB-ibJAQInWEXlysCooHgKHJlxdDAFaCUTBrlKOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "love the attention of Mrs Michelle dunkeld",
"date": "2025-04-26T21:39:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrea, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a2c629b-7829-4b65-ab5a-249ccb446804",
"author": "Michael Malatt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSnhiqAn94i5SAcHeCyy7u7Boddy2p30EuQ1ntAHftMdE54zc_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T20:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Michael. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4743791-29a8-4926-ba5d-8816115b1259",
"author": "Army Guy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgOwEPhCk1iMk1hqrEvs0hKqjMuss92CPKZV6WlhxLC6KVgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T20:42:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Army. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "998a24e9-5d1d-4329-a78b-70d133f5f665",
"author": "Da Yeti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYme1Ne8NOeNJWfCNYKhJ5ToIpS1cNXqnREA5nbBAawRoaD_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T17:37:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Da. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32bfa6b3-6de3-440a-ade1-caa915de2ed5",
"author": "David Winston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItcfa6b-9maN5OdL7x1j6zPBeMtmMwtLKPTSuVdHKNsn78hA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed to empty a unit rented by my company and close the account. Problem was that I live in California and our employee that lives in Chicago was no longer associated with the company. Discussed the situation with Denise and she advised the steps required to give authorization for Extra Space to access the unit and dispose of its contents thereby eliminating the necessity for me to fly to Illinois. Once the required documentation was uploaded to corporate from a local California Extra Space, I received confirmation that the unit had been emptied. Additionally, I was informed that the day the unit was emptied the auto-pay charged the assigned credit card after which I was advised that the charge had already been reversed.\nTerrific customer service. Thank you, Extra Space Glen Ellyn!",
"date": "2025-04-21T17:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Extra Space Glen Ellyn! Thank you for taking the time to share your review. We're glad that Denise was able to assist you with the process of emptying your unit and closing your account, especially given the challenging circumstances of managing this from a distance. Our team strives to provide efficient and helpful service to all our customers, and we're pleased that we could make this process easier for you. Thank you again for choosing Extra Space Storage.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b64f3516-6661-415d-96b8-57a33e0bea79",
"author": "Emily McGimpsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiydFZa_Qpvh4I1m692eaiXNrF1o9uw-daFa6VWJ6k5liR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility. Michelle was super helpful, had all the information you could want and gave terrific personal service. Highly recommend!",
"date": "2025-04-19T00:11:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear you had a great experience with Michelle at Extra Space Storage! Thank you for recommending us.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b39b5a06-7031-4ad9-b039-c4fe89ffe281",
"author": "David Chen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyAQ7jpmMuzNHnXSK4Ojn-S7V_ZfXXC4LyjPrCWkZVsNjKkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage is pretty clean and safe",
"date": "2025-04-18T16:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you found our storage clean and safe. Thank you for sharing your experience.",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "7ed90b9c-7a83-443f-9a4d-3c67e3c926e4",
"author": "Dan Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUf4sIOt4kXulcdv9jjKBvaYkciclGbgNdUroBAovAr51f1Z8U=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was excellent getting us set up, thank you Michelle!",
"date": "2025-04-04T15:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Michelle at Extra Space Storage. Thank you for your review!",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f98f12f-99e6-4fb1-8d05-7ce19c2614da",
"author": "ed bridges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIwsURJJO-LwQmXUIAyUgXxUAc-fqZeKYMN4Zf-NlakAaaLeLb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great clean facility, Michelle the manager was so super helpful and nice. would recommend",
"date": "2025-04-02T19:02:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about our clean facility and helpful manager, Michelle. Thank you for recommending us!",
"replyDate": "2025-06-26T10:46:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4df50c64-1ad0-4581-a35b-d19696db7184",
"author": "Roland Arias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoYsHfz70VNeO5Vn__TEJtFNkler86NYQkS9js0ZfGsMqvgt69=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super helpful and friendly staff, temperature controlled place nice and easy set up thanks for the help.",
"date": "2025-03-31T16:16:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "532fb2ed-c349-4148-9eaa-9ad9fff69552",
"author": "greg monroy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU31yYUf_A4AsOe5NT7RgrrKaWXA44iKz1qHJ2mQz_c85q6sgpAbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good very nice",
"date": "2025-03-31T16:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "aba2d6b8-21be-4f69-b58d-67f1afb151d7",
"author": "Michal Norman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUty-oeJE0eZRPr-yGykjW7HptlSXshr2nzS_6IBqVT78SOcD6t=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise & Michelle have the best customer service. They get me whatever I need & is always so nice!",
"date": "2025-03-25T20:19:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f17b0cf9-83c1-4395-9dc5-8f49bcd1fbd5",
"author": "Michal Norman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLzZyiGut425z5mb0eNhRaXiS8L3diTe_xs8KMW3iJ5wx9XA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise & Michelle are just best. They help me so much & we’re so straightforward about everything. Always go to them if you need anything!!!!!",
"date": "2025-03-25T20:17:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c83002b4-6413-4433-9c42-41523cc40d5e",
"author": "Kevin Alvidrez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXboOdoehCLgvGDcvxtw45CDikIuk2E0r2zfcUu5_4dN_TwXqioTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome local storage space. Denise is very friendly and the space is clean and push carts always available. Recommended one-step shop if you need bags for mattresses and moving boxes",
"date": "2025-03-24T22:28:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "de29e896-1253-4048-96cf-935952a3a49d",
"author": "Raul Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlZFwvbsBc51qjt-8jCLTFkSH-urhr1PH3N9n1a_qipkB0ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise and Michelle were a blessing!! I traveled from Houston to pick up a unit I won on an auction,and they were patiently waiting for me, and guided me thru the process. Awesome costumer service!",
"date": "2025-03-22T20:25:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7d626389-076d-4b42-b833-c4fa938f7180",
"author": "Rachel Bacino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSwUw48t2XLW0QKy2vdzpLlM3sf8F7syRmWWM742couFEfqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle made everything super easy! She’s very nice and accommodating even when we caught her 5 mins before her shift ended!",
"date": "2025-03-21T22:59:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6fda3e36-2006-4ac1-8173-26df23c9ee0c",
"author": "esteban agosto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2WnqAT6CmKIWmhlRtndFK_Y1ppVsFCMSa3yLhnOCtdPMT7Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle is very helpful and very nice to customers . Great storage facility !",
"date": "2025-03-21T22:58:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5da08e96-8010-4104-a13a-600d26f030e0",
"author": "Efrain Jauregui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEEY01DfrZGbNW1r2I_HxHfuesUmWDgMdmiE4GaKEQZvrB7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-21T18:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0a47622f-26b1-4687-9f5e-951d4a95f13c",
"author": "Hank Dunlap",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlkuK7DVDvX4JU_qxisM_R1V6Xhiu6mtjsbCFu5crsoWu5oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-14T19:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "84994594-ecbd-4f98-8315-32282d081b12",
"author": "Brian Purvis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzFGYguGYoGrTqZa5hN-DT9mEqUqYu9esyMyU6ji_XG-x-IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly. Clean. Flexible as they can be.",
"date": "2025-03-12T17:02:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "22c3cf21-b9f8-4a8f-8607-69f16aa15973",
"author": "David Tondu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBueNtq7eEisjb7ksldWaOsvchb2TKizRf3P6kddaXE5OWGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "From checking in to checking out everything went extremely smooth. I was greeted cheerfully and professionally. The contract was clearly explained and followed. Would definitely use again!",
"date": "2025-03-07T20:46:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c381280-3b56-4317-8622-bffac69efd2c",
"author": "Gino Castello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKm0NY9VlKLslASVdfTCsGthy7S_02tmbYIerowHFUtZxCtLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise and Michelle and friendly and knowledgeable. Highly recommend.",
"date": "2025-03-06T22:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cffaaec1-9c93-4728-b92b-d4eeead5cdbc",
"author": "Kathy Pinkston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXt1rCK17iB0vt97LppzOH_yErGRi5b0yZgcgSIb8qXZu0R0eHbGw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So far great",
"date": "2025-02-20T17:12:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1ed8d08f-f7d5-432e-94a7-6df69b9b46f6",
"author": "Stephanie Jimenez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFxD8H0p3_mBPlwDml0MT0BnxWpDMlWMaursd6sPaSbKQOPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise was great!",
"date": "2025-02-19T22:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "569c6c24-35ad-428e-bafc-298f5de80d6e",
"author": "Lynn Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXEUzPj31fCTmos_uNV2J89PQSDegcRfVrWpTeDDNO6Lo2isDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is convenient, clean, and well maintained! Staff is great. Michelle was the best! Super helpful and accommodating! Thanks Michelle!",
"date": "2025-02-15T19:56:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "93c7e2be-9b9a-42d9-8a72-c0b906e12a1f",
"author": "Felisha Keyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIF0sZ7D-GDPg5B1ODtiY9MSiG8WMm_6jp-R52zU9w1xQcCjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I must give Michelle Dunkeld 5 ☆'s because she was very helpful and understanding to my needs. But I give the whole website 1☆ because of the misconception of the units. You can only get the online price if you pay for 4 months in advance. I think that is false advertising 🤔 But thanks again Michelle for everything.",
"date": "2025-02-11T19:00:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6a93ec88-e0c1-450b-a599-ea2ceb1ead12",
"author": "Mark Ender",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL54H14znn9KUqxcNM9UBMsbeb2o58Xr239BF1zvqm-_GYngg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent. Made it very easy!",
"date": "2025-02-08T17:55:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "72733c14-0635-4a09-98fe-7fe96380e7ef",
"author": "Jaime Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIxROzCdrAqyVQe5G0c38LNkDPscJwawf69_O5gyijaxExKIEZFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service!!!",
"date": "2025-02-08T16:59:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "69706a39-9b09-48de-9512-12beac2c83a8",
"author": "Brace Beemer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJYBO6UGirv2UvWYakZZ8mLpbEOJ3MH9bzJo8KscQFsnLGZ7b1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle at Glen Ellyn location was more than helpful. She took the time to go above and beyond. Would recommend 10 out of 10",
"date": "2025-02-04T20:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f4df67e-4e69-4b74-a5ab-3a5d7b0db414",
"author": "Jeffrey Napadow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcLfHJ0rhW5Yfq2hByQT2E7YYWYLcbHRlLfrDiNmUOM0IGaoLAew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Sam is the best. Helped me out last minute. Convenient drive in service.",
"date": "2025-02-02T00:48:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5570c088-49d7-47f1-be45-1a6337db3be7",
"author": "Elizabeth Weiler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxfTUXfWww2EDCpo3YBGRkC_KJYd9FykrrGwjg1SF3gWPB0IE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This location is especially clean and feels very safe. Denise, the assistant manager is very knowledgeable, smart, and has 16 years in her field! Talk to her if you need anything, she’s great.",
"date": "2025-02-01T20:46:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3cc9c5ae-eea0-4811-b3b0-c7d2700a6d18",
"author": "Zaza Czar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJkx4s1RMarenEIFiyLLmH5s08mx0hiAwwHHM1J7zh7PQdnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for easy storage",
"date": "2025-01-31T21:33:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4b57f8a5-bec8-4690-9b29-75c42d7054bb",
"author": "Sarah Hooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6aT4QewvyydDeGPSDzaGYIzQ4epQ12Y2RF2jzUf4h4q50IUsVCg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was absolutely amazing and was extremely knowledgeable in helping us decide on a storage solution!",
"date": "2025-01-29T23:30:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d7b47543-b32c-4951-a4cc-92aa63f3ac47",
"author": "Jarely Rosado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIRPkn3qbAAjDYiyNttqOb1wdLwz6Le-RZItBU1N85154y6huV5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "thank you michelle for making this experience comparable and quick!!♥️",
"date": "2025-01-24T22:27:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6bdbcc06-728f-4fdb-bc23-cd37f5060eb4",
"author": "Nancy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBThXg1ZXIKO46S3KQ0uLhYQnZPm7iCr_0IlthifyjBKGSPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T18:46:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5ffa6010-719d-49ec-9f5b-212bf083f5d2",
"author": "wilfredo martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUKBybsJkNYR_QXqRG__DugF_ve6pY899mWKyDJgEoXlsi_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T18:46:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d50be30c-f5e0-497d-a955-20c3cf7db3a2",
"author": "Cleola Minor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDZUVG1YOouSttax-MorxGjkiPLGuv0cPTiucR578Mgon0lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is Awesome she made me feel welcome and was very detailed she made sure that I understood everything that I had to sign! I’m very grateful that I’ve met her!",
"date": "2025-01-17T20:20:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a31597c3-4193-42f3-9c5b-d209d5d546d1",
"author": "Najare Montaño",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpjlL90cvDeavJygE3v2JptwQpg1amGFbwvkiXxkdvjpqdAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-15T22:54:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "905dc44b-dcdc-4f60-a7b3-3224a25eb591",
"author": "Tony Murgo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEpgtMOAw16SgBIR5NscAx-30C_UVJWPBbMnUB5dYXPLPNmQ2x=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-12T17:33:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6c8d788f-d431-43c9-807c-a1b2d718d3e2",
"author": "Justino Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFzxTxM06JCi5peXnQQTfEbI0_4bAx2ZALPA2kgSXUsynrbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Front desk was most helpful and extremely polite and knowledgeable.",
"date": "2025-01-11T19:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a81fcd1b-380d-4121-98fd-387aee0965e0",
"author": "twomcqs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTiV6-Fb_N59b0UBByfcQmWcKa1ShTiUxthw_6S3aYk-BF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility. Clean, good lighting, well run.",
"date": "2025-01-04T20:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "8d1c188f-c0cc-4f89-bf59-16227295bf86",
"author": "Karen Tinajero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGxqxZF4JsqrG_FlpYPmzDXJX-zC6RsEPZZg9pk5HvCLOKQhZJ4Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-01-04T20:27:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c290a5ac-5286-43bb-8711-83ee82ca644b",
"author": "Alberto Patricio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTZ0ntFnRI2zizG7CzThy1dP5jXaQKL-WS5KZAboCJ_6L5bA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help had a screwdriver handy for us to use",
"date": "2025-01-04T20:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5b24a4c9-638d-4861-a091-440938163f23",
"author": "Larry “Lar” S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsuzFko9ADdxgui7HFoNvJN4tWvPapxYOX3AliQwEXfJusmSp8Sg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Our experience with ExtraSpace was positive. Sam was very helpful providing our storage needs, and Denise was extremely helpful ensuring our move out was problem free. I highly recommend ExtraSpace for all your long term storage needs.",
"date": "2024-12-27T18:27:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce203bbf-2d84-41f8-8410-9ef7ace7c0e8",
"author": "Omotayo Ijale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBSGEvXKd-N21YzruvoFYApSXYmGzHI4_NBr8jW1M4JXL3HKY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I promise you this is the storage space you want to go to\nVery spacious very neat,\nAnd very very affordable\nThe ladies here are so so professional\nWould come back again and again.\nThank you for the service.",
"date": "2024-12-20T21:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "19a4c622-69c8-4c13-8fd8-8f5606bef11d",
"author": "Ibrahim Shamseldin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmlbJTC42WuVqXWnDlTyjV8oaRfZXZdBNnP4shQvWEszyhKzXX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is Awesome 🤩",
"date": "2024-12-18T22:31:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b471d410-2245-4d0b-82f1-16bded50c790",
"author": "Alaaeldin Elmubark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL8PplxZhuJ8ntZXvgRzakWnXhvcYHkjfKTFxqM8PgxQ4Idg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-18T22:30:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "51371d42-ab3e-44ae-99b5-37b003731104",
"author": "Tammy Perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVjzBN8sV0DqawJbwUkxJcgx2hQhklShVohmxetHLDRVPmlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-18T19:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2c3dbb64-d161-4492-b7d8-b621114e786c",
"author": "Cody Calabrese",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb1pLRfxlNLsdPLO3d1DzCAQaVb3Hh8x5HkYytFVQPrKB7URoM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle has been awesome and willing to work with us with whatever we need!",
"date": "2024-12-17T18:00:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "52842d97-0b8d-4505-95b3-d892601d2783",
"author": "Colleen Ahern",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlKzEocqjS9wYRFXhDVio15MRhlZhZnB9XPj_rxeyY-H6c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise went above and beyond- a huge help and very knowledgable.",
"date": "2024-12-14T17:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. Denise's exceptional assistance is truly appreciated.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fc769f6-45f2-466f-a06a-761b393039ef",
"author": "Michael Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCngN_9x-X3_ZAhdDs-NH7zms1Q8ycHIyWZB03tS1eYNcXvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-13T17:24:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "661ee83a-d9b2-4abe-b8e7-2616055b0cfd",
"author": "Mojgan Vahed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtuQ7IV_hTmwF3ww1jeQDWsFECUZr9m9tfMYMRbmnvEmQsroPe=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an outstanding experience with Michelle Dunkeld at Extra Space Storage in Glen Ellyn! When I ran into an unexpected issue with our car, she went out of her way to find an even better solution for me. Not only did she resolve the problem quickly, but she also offered an alternative option that worked perfectly and saved me time! Her exceptional service turned what could have been a stressful day into a smooth and positive experience. I highly recommend her!",
"date": "2024-12-11T00:11:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your outstanding experience with Michelle at Extra Space Storage in Glen Ellyn! Thank you for sharing your positive feedback.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "004fd984-1420-454e-b174-f67d71444372",
"author": "Scoops",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEM22uqJcMVK7WvKMkgOnER8_uM9ev7gWJZAWhZqe0_AxNUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very friendly and helpful, facility was clean and well managed.",
"date": "2024-12-10T21:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Scoops! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-06-26T10:47:09.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "93ad633a-7941-4171-a445-73662aa61d60",
"author": "Roy Ybarra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxvSy2G7vnHwshoewkoZj-O0RAn9ywtosc4nXPu65Gr7xa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice location",
"date": "2024-12-09T13:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our location. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6701f7ab-32ef-4455-84f8-15acd1e92b7c",
"author": "Esteban Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWi2HzearnOfQ0yv-F1Zb9rRESUkGKtWqnhJ5srC_Law3vkSXSX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great customer service at this location especially if Michelle takes care of you, made my entire day less stressful.",
"date": "2024-12-05T17:05:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Michelle at Extra Space Storage. We're overjoyed to hear that she made your day less stressful.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d20839fe-1db5-4fa0-9066-8c4a65a83208",
"author": "Doug Morris",
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"rating": 5,
"text": "Incredibly efficient and friendly too!",
"date": "2024-12-02T20:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you found our service incredibly efficient and friendly. Thank you for your wonderful feedback!",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Willie O'neal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX0ON8Rf6P29y8KPoEwOcvXhaj6ZBYsCB_pze-50BUnvUcPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-29T20:41:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Willie! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
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},
{
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"author": "ian pringles",
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"rating": 5,
"text": "Great service and showed great hospitality!!",
"date": "2024-11-29T18:20:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with great service and hospitality. Thank you for your feedback!",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Chris Baker",
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"rating": 5,
"text": "Michelle was super helpful getting us into the right unit. The place was super clean, easy to access, highly recommend!",
"date": "2024-11-26T19:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Michelle was super helpful in finding the right unit for you. Thank you for your review!",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [
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],
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},
{
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"author": "Emily Baker",
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"rating": 5,
"text": "Michelle was fantastic to work with. She was friendly and professional and helped us move from one unit to a larger one that would be better for our needs. We would definitely recommend this location and her assistance.",
"date": "2024-11-26T19:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Michelle at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-06-26T10:47:09.000Z",
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],
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},
{
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"author": "Andrew Moreno",
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"rating": 5,
"text": "Excellent service. Michelle helped me out and provided a pleasant service.",
"date": "2024-11-25T16:59:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Andrew! We're glad Michelle could assist you.",
"replyDate": "2025-06-26T10:47:09.000Z",
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"sentiment": "positive"
},
{
"id": "0563b5fb-b39b-48e7-b99b-a0559dacb140",
"author": "Anna Otto",
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"rating": 5,
"text": "Professional, friendly, knowledgeable. On time.",
"date": "2024-11-23T01:41:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience. Professional, friendly, knowledgeable, and on time service is what we strive for at Extra Space Storage.",
"replyDate": "2025-06-26T10:47:09.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Rebecca Russell",
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"rating": 5,
"text": "Very clean facility. Staff are professional, kind and accommodating. Highly recommend for short or long term storage needs.",
"date": "2024-11-21T18:17:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreicate your positive feedback. Thank you for recommending us for storage needs.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "richard remot",
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"rating": 5,
"text": "",
"date": "2024-11-19T23:15:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Richard! We are here for you if you need anything.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7b692de-4460-4010-aa71-c1977b526d06",
"author": "Adasmari Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkbfILt5vBWRcpd_kSgutRaoadQ-0CSIODmEZ8rWRuzcxAtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-18T21:59:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Adasmari! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce865bb9-d936-4bb3-9bb7-6cd8a6f61a1e",
"author": "Isai Villegas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzbbYZ3wtzDsXDY0rX4EAtCr_4UXomlQYh0rLtz8cpntHdZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-18T20:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Isai. Your rating means so much to us!",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5be4238d-c393-473c-933a-50bb8ec452b3",
"author": "Steve Burke",
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"rating": 5,
"text": "",
"date": "2024-11-18T17:49:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Steve! We are grateful for customers like you. ",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5503178-0bd7-4820-b7a6-4d91cc0604f9",
"author": "Karlton Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDvx6Y7LqDRMv_OpaI3vc0WZxV9uUNBDs185VlZm645YNCuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-17T00:02:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Karlton! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-06-26T10:47:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "622980b5-ad97-4e06-819d-9322a579cbad",
"author": "kourosh Eshman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSDtNpOe2GfQKSYmHqz6dsJIDFCUVm7bUL-Zx_Z_j0x9jdii7f=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had an amazing experience with Michelle Dunkeld at Extra Space Storage in Glen Ellyn! She went above and beyond to help us find an alternative storage solution when our original plan didn’t work out due to a logo on our vehicle. Michelle found us a better storage option at an even better price! Not only that, but when our car needed a jump, she generously used her own jumper cables and car to get us back on the road. Exceptional customer service and a truly kind person. Highly recommend Michelle and this location for anyone needing storage help!",
"date": "2024-11-15T20:59:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have Michelle Dunkeld at our Glen Ellyn location. Thank you for sharing your experience with us! We're thrilled to hear about Michelle's exceptional customer service and how she went above and beyond to assist you. It's wonderful to know that she was able to find you a better storage option at a better price, and even helped with your car trouble. We truly appreciate customers like you who take the time to recognize our team members' efforts.",
"replyDate": "2025-06-26T10:47:09.000Z",
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],
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},
{
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"author": "Wilky Carchi",
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"rating": 5,
"text": "Michelle helped me out with a pick up as soon as I arrived to the facility.",
"date": "2024-11-12T21:41:20.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
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"author": "Derek Pedersen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPZ7QS2WdMkch9-MtBuDdhmT-6qpqtzq261rlmo7vd1VYDmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick check in process",
"date": "2024-11-01T23:01:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a600f6f8-498f-4ffe-80ae-d935faf87f11",
"author": "Kent Hunter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4UdVZq0Bhs79A_EGvYTDQBKGVtLpD3UF68nMjRpJ8kyxlvt3d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience getting set up with Extra space storage. I had a number of concerns from my past experience with a storage rental company. Denise was very patient and answered all of my concerns. I think I finally found a decent storage place.",
"date": "2024-10-24T22:28:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "67d0d67a-7beb-4bb4-815d-96f0706942b6",
"author": "Earl Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKmADVxkdfL6hBHImuKqzV-iNrtiTygrkCK5AtBXdMMQUlBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise and Michelle were very helpful and give me started up with the storage unit giving me a map of where the unit is from where I would be coming into the building very helpful….. They appreciate your business 😊",
"date": "2024-10-23T22:34:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "0c4cfea9-dcbc-4a1c-83ad-9531601c01e7",
"author": "liz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBLFaYD_5Z9EwGcb6YegSv4tRfYM-9wPgEpfe1UBxosmjZkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denise and Michelle were so so helpful when I had lost my keys to my unit. Super friendly and helpful ladies. Thank you again!",
"date": "2024-10-22T18:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "257ec1ff-c82b-4ada-ae92-348717e1e7db",
"author": "Jose Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL07hqHAV-iqjXh6EOKj8N0akxEJlTZjn4LJjHp-6l7yYLgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from the start all the way until I was done, got me all set and ready to start storing. All thanks to Denise",
"date": "2024-10-22T17:31:28.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "c72473d8-82d7-47e6-99be-3103f4d3be86",
"author": "J DLeon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm95ULvrejosQBJFyii5XMAr5kw-3EB5tFzYxT9uaqQr9gRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently rented an outdoor RV parking space and had the pleasure of working with Michelle throughout the process. From start to finish, Michelle provided exceptional service, ensuring a smooth and hassle-free experience. She was attentive to my needs, answering all my questions and offering valuable advice. The space itself was secure and well-maintained, offering peace of mind while my RV is parked. Highly recommend renting here with Michelle's assistance!",
"date": "2024-10-18T18:50:33.000Z",
"verifiedTenant": false,
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"tags": [
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},
{
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"author": "Captain",
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"rating": 5,
"text": "Michelle is awesome! Thank you for the great service provided today. I recommend this place to everyone in the area.",
"date": "2024-10-18T17:19:23.000Z",
"verifiedTenant": false,
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},
{
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"rating": 5,
"text": "",
"date": "2024-10-18T17:14:23.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Nicholas Italia",
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"rating": 5,
"text": "",
"date": "2024-10-15T18:35:10.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Luchiii The one",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVD6o8rRKTt_xjqaGxu79i_o6EFE3Sffm0O00m8mo3uL5ZacPZ6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people, clean place what else can I say but a 5 ⭐️ is what they deserve",
"date": "2024-10-14T18:22:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
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},
{
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"author": "Vinh Lu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeX_OJIoQ5e5IV497UpeUSV1IN81cM9bDlf7w4mIT-tuzfEqoS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-07T20:09:24.000Z",
"verifiedTenant": false,
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},
{
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"author": "Roberto Guzman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB-xZKHETDArmPGu6XJYdD6Ogb0Reoo_wv8Pzsns8mjnaTAePF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-04T18:29:21.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "be8782b5-f9dd-4ba9-9c44-d1b0e1770ca1",
"author": "Juan Lopez",
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"rating": 5,
"text": "Michelle and Denise were awesome",
"date": "2024-10-04T18:27:25.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "a11d5fea-702e-4a7e-af7a-7bb72235d118",
"author": "Marvin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3TCBIOKUYe03BEk496dywUr5wB7tGgH5JB79TwL_HYg433w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just signed up online. Michelle and Denice where really help, made my check in process really quick and easy!",
"date": "2024-10-04T17:01:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9a72c996-2b98-4207-8cd6-dad70d13ea96",
"author": "Mychal Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_an5tj6HXPh-X41iU1Y6OBp99TbBWj-8ycwDSnCziaVAw9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Nice atmosphere. Thanks Michelle.",
"date": "2024-10-02T19:41:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "83aefb3f-db57-479a-b5ca-39ca864894da",
"author": "Michelle Xiong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzVYLNjT77BEeg6JBgaPXBsZi9duC1Fq2UwNFPvSR1yxYnhLc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle and the team did a really great job taking care of me. Move in was communicated well and move out information was well explained. I appreciate you all for the services.",
"date": "2024-10-01T17:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "ba9b92e6-39dc-42f2-a6fd-0b7316ae51e3",
"author": "Erick Campos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9PBUWRHRm__PIFGodCVrLhsTQuUMwBOjDJK9AT4xepNQuOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-30T17:48:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b4a817e2-e237-4bd8-b2ec-6f8a0df4953a",
"author": "Kim McQuiston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiO1BeOyzvy23M6n1zLEZrm53c2mqxkWoafIxuosL6F25cGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "ExtraSpace Storage in Glen Ellyn has been an excellent place to store our church’s belongings in the process of relocating. We have appreciated how clean, safe and easily accessible it is. The staff is very helpful and Michelle is wonderful to work with. We highly recommend ExtraSpace Storage.",
"date": "2024-09-26T17:25:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "David Testyon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7ZBLF9aBeETS-lb2uei0CYIcz85sibbMUQGVwihe_hzfkdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-26T16:05:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, David. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f4ed5ae-118e-4f7c-8d6b-6633a7c51136",
"author": "Christopher Núñez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1tQoe6iF11JBkimwrPHvgYYpfED1bn6GsnwrCxXtGBlqCJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, great communication, and very pleasant. Thank you so much, Michelle Dunkeld.",
"date": "2024-09-23T21:28:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Christopher Núñez. We're glad to hear you had a positive experience.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef1639a-d213-4168-87d7-0cb8c390394a",
"author": "Nicole López",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHsCsD7OIfGC4FJnTXKg_H-8txdg-LCzRjqxZNDfUy-S5wqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld is an excellent person, very kind and cordial.",
"date": "2024-09-23T21:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Michelle Dunkeld provided excellent service. Thank you for your feedback, Nicole López.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9fa9e078-38d9-4ed7-be31-f49add5d6af9",
"author": "John Horist",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq2ZTGNkdwknsD6awc7fbBGmtqFpGr0p9VFf5O-07pMSbRkv2WNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-19T18:35:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25e2b82d-3f3c-49f5-9924-885553d73513",
"author": "Susan Puglia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwvB2WnAB8SGlwKi2t_Gri1FG-T8UTNLAgUJ-h0DyPVbP_AA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have used this storage facility for several years. An extremely clean and well maintained facility with knowledgeable and helpful staff. Michelle the store manager is exceptional to work with. Would highly recommend this location.",
"date": "2024-09-17T02:47:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f454bc24-662d-41a9-9f82-7cc9d5dc52e9",
"author": "Brittany Puglia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8HdipsGn6069CPq3Cj4i_CpO6LMhppN_A39D3sem3Spj1GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team here has been prompt, informative, and helpful over the years. The space is kept very clean and secure. Highly recommend!!",
"date": "2024-09-17T02:05:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our team and facility is greatly appreciated. Thank you for the recommendation!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "580b0686-95d4-4a5e-afb1-b8ceea6c535d",
"author": "Bryanwoodfloors ,Interior painting",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsiepSgxhkR-9H31lCu2I0hK84Cyg7kDlcqZCNPyMUD2LvWhSf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2024-09-16T19:55:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with excellent service. Thank you for your feedback.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85ba3796-0773-4354-9fae-d78b1c0333e8",
"author": "Carlos Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUveo_M4IFKvrIQ4GgY8JYuoXPjrfFgk_sP7MM9sIA3rlvrKRD-Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-16T19:52:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Carlos, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1fcddca-d134-4097-be11-5aab039c219f",
"author": "Sean McDonnell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnzwgCmMTyJvVg3wVTt33wZdRk1ZTDA5FHgFIfrXUH5I11Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-14T20:02:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sean! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23e0fc1a-3b53-4d74-bb1e-e7eed5832616",
"author": "Danny Hasso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqrwNOLqQirlIw9uUM4_g3DPHQ2OHrKOrQw_xlq5_xphtLbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-14T16:04:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Danny! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1009f28f-ca9f-44e0-b7f7-cfbbc09aa804",
"author": "Angelica Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZPQ2mXAHqzXoTOrRijmSeqUruXBQ7ybjFtZoGT9KmyugKDq4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-14T16:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Angelica! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2112eb29-a7d9-4f34-9b35-418debfc008e",
"author": "Cathy Donahue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjv3WFXau2totWGftWNLuCH_QJcJ5nm2s9Fr1qTWbh1RUZIA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff is knowledgeable, friendly & has a lot of patience.",
"date": "2024-09-09T22:33:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words about our knowledgeable and friendly staff. Thank you for sharing your experience with us!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a948eb06-a949-41af-938b-88699f324135",
"author": "Erik Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMdTDXT2YbylK4FFTIC0EnZ6ERm3wD8LV5D9N1AQWdrG6rQIcl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility is clean and well maintained and staff is very helpful",
"date": "2024-09-03T15:58:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on our clean and well-maintained facility and helpful staff is greatly appreciated. Thank you for sharing!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9e9f5239-cc36-40d8-9d27-6f86256adc5a",
"author": "Matt Fitzpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV16UZSs8f_pLB109OcuyGlj2DvbvgcBoz6m-2LzW_APtcpFXkW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam and rest of staff was super helpful, friendly and accommodating! Great service and secure, clean facility",
"date": "2024-09-03T14:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Sam and the rest of the staff were super helpful, friendly, and accommodating! Thank you for taking the time to share your experience.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2c7f96f9-cd5d-4d84-b069-a517eba6b570",
"author": "Erin Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbb6XsmdXDHXfFfn2me9o9Lm648DpHw6z-xmc7MEjH41pP8KzW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-02T21:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Erin! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f1385aa-318e-4e77-ba14-c865a8e15db7",
"author": "Bill Bruenning",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgGo0e0Igpr2crVZLmHOX9cQffMnBngyP5lHZLBIahriRkbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-31T19:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bill! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cca9dfb5-eaa3-4838-84a3-4f5a9323f2ab",
"author": "Marie Gildersleeve Pabst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyby4K-4DCsvXSRbXvGk7_W2ivJkizpOMIjSAeFVkajvibRQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent! Sam was efficient, accurate and super helpful setting up my new unit. Had no idea that service at a storage unit would be important but I’ve leaned on him several times for assistance. Every time, he and his manager Michelle go above and beyond.",
"date": "2024-08-30T20:38:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your excellent experience with Sam and Michelle at Extra Space Storage. Thank you for sharing your positive feedback, Marie!",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b301cde1-e646-4217-8460-d7b6f025bef5",
"author": "Temesgen Welendreyas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZmrToLTpdEhVQPhKLSmLmggFUlYWq17GaqahCM2IbD9RD2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice helpful",
"date": "2024-08-26T23:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that you found our service very nice and helpful. Thank you.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "577ca32c-4e1e-4f27-89e8-8be11f14059a",
"author": "Jose Antonio-Daniel Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAVkAxmPU7qCnE3SbKg6WfvjSI4f9e8Aa05nxJzI4SLHCNzrE=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place is always clean and secure.\nMichelle and her staff are very professional and willing to help out.\nI spent 5 years over there and I was very happy.",
"date": "2024-08-25T14:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that you found our facility clean and secure. Thank you for your kind words about Michelle and our staff.",
"replyDate": "2025-06-26T10:47:12.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b1ba154c-9571-485e-9ff0-b167c1d84d5f",
"author": "Vlad Kaganovsky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMhdfccbWI6sPx2PF21CUSLZYMz9znRyPeHltRDJ7zLc2Elg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and superb facility",
"date": "2024-08-20T20:43:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great customer service and superb facility. Thank you for your review.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6a37613-48d9-4a81-a53d-a0ce725c271c",
"author": "nick chesky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9w2hyQYdy-P8yC38ftFA3huZ-DVXePsWoPMS2jN7ha67idg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility was very clean and easy to navigate. Store manager Sam was a great help as well getting me started.",
"date": "2024-08-19T18:40:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that the facility was very clean and easy to navigate. Thank you for your feedback, Nick Chesky.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4a77448c-e6ad-4c84-ba20-b9562b71da0d",
"author": "Nancy Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT8sZrNROKGi5hf6bPhzl-KJ4y6RHrXde_fn5Wt_XaLGYgQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "First time looking for storage space. Contacted Extra Space Storage and received excellent communication from Sam Hughes.\nSam was full of knowledge in explaining everything that was necessary in having a storage unit.\nSam made us feel welcomed, easy to talk with and took time, as much as we needed, showing where the unit was and the easiest way to enter.\nThe entire experience was great! Sam will be our definite contact for any upcoming questions that may arise.\nThank you!",
"date": "2024-08-15T13:36:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Sam at Extra Space Storage. It's wonderful to know that Sam was able to provide excellent communication, share his knowledge, and make you feel welcomed throughout the process. We're glad he took the time to show you the unit and explain the easiest way to enter. Thank you for sharing your feedback about your great first-time storage experience with us!",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "0ada2d55-293c-4971-a89b-dcb79df0eb70",
"author": "miguel garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXePP4XZ1R03yolGJBs5hDlaiNtcAcAEZg_4n-pjL-fl1u-MkM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-14T15:14:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Miguel. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4485b5b-df6f-4c53-870a-b350a42a7ff5",
"author": "Beatriz Anastacio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJIq27AmGJQ6AJqpZjYMp9iXbC0XzmoQQzaHm3lFfQfgBOo6M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-14T15:10:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Beatriz! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53dd8863-c22b-482b-95bb-e92f22eb45fd",
"author": "Abraham Mariscal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9aoBmq1K8Xj2VrXPzd4zzeV5BjSKEG8MvjCrF0quiBoYBbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle dunkeld is very friendly and made it very easy deffenitly recommend this place",
"date": "2024-08-12T19:32:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Michelle Dunkeld was very friendly and made your experience easy. Thank you for sharing your positive feedback with us!",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5a3f45da-9189-47e4-b8f3-86b4adbac8b5",
"author": "oaschia Cross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMn7MxE1T2xJdF4K3fFRsMONo3qOIGxJz4YTyw_i8SMFaJMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service",
"date": "2024-08-12T19:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing. Excellent customer service is our top priority.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aeb4cf9b-cbf1-458c-b81c-9e7a2ba70ac3",
"author": "WILLIAM JASCH",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjGupd_GoBlxzGxj-ukFshDZiGwQtWqK3gYoICjC6HrfkF9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very helpful very nice.\nDefinitely recommend this place",
"date": "2024-08-12T19:28:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending Extra Space Storage. We are happy to hear that Michelle was very helpful and nice.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d5922d54-7962-40b4-8722-e20222450f60",
"author": "Luke Bivins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU06ulSHSMC98-UgHbgtld9pHPeWtTZgDrOernR3Q0Ej1Tl9pM=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best!",
"date": "2024-08-12T19:26:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with the best service, Luke Bivins!",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "770aa432-65dc-4766-a604-4ca9f6c4aa1d",
"author": "Bukenya Mugasa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKObtfk01QNbpgulrzX0cO215m9piiNn054fk0DkWya3Qml8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best person to work with",
"date": "2024-08-12T19:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback, Bukenya Mugasa. Thank you for taking the time to provide feedback.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "428dfd73-ec03-4887-9493-3819b89b2eeb",
"author": "Calvin Graves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC3Q_N6qQqhottbKD2-4wJMU1jw9EMUUQfa_PmHnKyGyaScw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love this company! Today I spoke with Michelle and she was able to help me like no other. Her patience and understanding with me was so much appreciated. Michelle I truly hope nothing but growth and happiness for you! God bless!",
"date": "2024-08-09T22:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Michelle! Thank you for sharing your feedback.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7037ae3d-df54-4c9b-8bb2-3508b19505e7",
"author": "AMG Money",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-hlyHsu56j7jmn0f9IOEj0O4VbNpLorxhbQMYIpf6e8Gh7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility.",
"date": "2024-08-08T00:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our nice clean facility.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "47354b01-a573-4bc6-8f55-95f67012011b",
"author": "Anton von Solms",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxTp-VweaExGOqklONieWvugtCOBPvaKxq2dXtcSqkrCxbJvl0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Surprised to learn that our rental price is being raised by 50% after 3 months. We will be looking for alternative space to rent, as the low price was the no1 reason we took this unit.",
"date": "2024-08-06T20:27:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're sorry to hear this, Anton. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you? ",
"replyDate": "2023-06-26T10:47:13.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "da96a404-3b42-4377-b4ea-aacb18a3a0bd",
"author": "Liwia Gentry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmVLs862A182eDHyaC3ewhlMvIt68ket2DwtDjgdQTjnaLVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice and clean storage units. Price was really good, too.",
"date": "2024-08-05T00:43:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Liwia Gentry. We genuinely admire your kind words about our nice and clean storage units and competitive pricing.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "53bfb63f-d068-4400-9b3f-9b0b0e3d592a",
"author": "Rylie Vandermolen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOTemy2lQeX-F7_RjCJF7cENpuhikvuVsQ9wfnOqdc3m3WHUKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-03T16:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rylie, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "807da610-cc81-4228-b3f5-356513046477",
"author": "Luke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCjUJwY7nsaFA8TwEPAbo3D7RY5VanzrI805z5nwUNx_ekiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, clean, helpful with a cheerful attitude",
"date": "2024-07-31T19:01:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are delighted to hear that you found our facility clean and our staff helpful with a cheerful attitude. Thank you for sharing your experience with us, Luke!",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0cc45332-48e2-472c-a3df-affca1393087",
"author": "Mike Mallers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlb-3ht1_0KTjDGFz2lCxUtqud-DSYsHPY98uUP4R9ZBfQlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-31T17:11:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Mike. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f53ce9d6-20eb-45d2-b34d-191baad094cc",
"author": "John Horak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUogvc2Ti-FYgIRfY5QIlT_AWAB2Czsx3dG23SKRbiG6cZXeJo=s64-c-rp-mo-br100",
"rating": 5,
"text": "My old storage unit at another company was up for renewal and there was a significant price increase so I looked and found Extra Space Storage. I reserved an outside parking location. Sam Hughes called me and explained all the details well. I went to look at the space and he showed me all the options that were available to make sure I was getting what I needed. He spent some time with me and I can’t thank him enough for all his help. Highly recommended.",
"date": "2024-07-29T21:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, John! We're glad Sam could assist you in finding the right storage space.",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "73e36b61-83d6-456e-b004-5b6ba429cb9d",
"author": "Yamile Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY6Im7xLKenaetCZIzx-1SvPmmg2ikKbG--bxAlKt0bovHetNF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-29T21:00:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Yamile. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e02eab6d-7e8c-4578-873e-09a9c8dada62",
"author": "J.L. Gordillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnPBxhPtF0YVULkdSPRQclVDkOavHmWrKxMxUuYs7zoYWnaow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Location is convenient. Units are spacious and well-maintained. Staff is really attentive when you have questions. Sam is super helpful both in person and over the phone.",
"date": "2024-07-27T18:37:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear you found our location convenient and our staff attentive. Thank you for sharing your experience with us!",
"replyDate": "2025-06-26T10:47:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc26b74e-6fb1-4967-b7d8-91439ede26f6",
"author": "rob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7b3sSPMLqZ0LXj3QF8g-iC93Dq-IXZAtHniyWvcyzZzFJqws=s64-c-rp-mo-br100",
"rating": 5,
"text": "michelle was lovely and personable, took time out of her day to show me the spotless facility :)",
"date": "2024-07-24T18:43:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that Michelle was lovely and personable during your visit. Thank you for sharing your experience with us!",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "cfe72061-a6b3-4ef2-ac07-f6e75be43beb",
"author": "Kris Guastaferri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPIWQiz3SWuv0YL9fhQzc8iE5EE0fnBYPtZ6zmT5Lw_jsE-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was very helpful showing me the storage options and explaining the process. Clean facility!",
"date": "2024-07-23T21:34:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Sam was very helpful and that you found our facility clean. Thank you for your feedback!",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fa846aa0-491c-45e0-b5fa-fdb1c13316b1",
"author": "National Street Teams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPQOa8Y2hsn-8CvvKd-I-bXM2eg4PAdz8KpeOmyYIjdB4lQ2zA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We love the unit in Glen Ellyn! Michelle & Sam are amazing and very helpful for businesses that store there and have special requests. Love them!",
"date": "2024-07-22T20:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Michelle & Sam are thrilled to assist you at our Glen Ellyn location.",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b1e4157-f531-4871-87d8-83ff59787dfe",
"author": "Nathan Newman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjYElV_8VtOfeW2tMpxZ_9k7mv6RhwzpXdVx0cRb71kHktxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was very friendly and helpful showing me around the facility. How to locate my unit along with the various questions I had.",
"date": "2024-07-11T22:47:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Sam was able to assist you and provide a great experience during your visit. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "87887927-8e2d-4111-a639-7156e6384b07",
"author": "M C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEjvhtH6nMXY7zdgWJ6WKel-2Z1w3IBmYcs4Yj2qn5_23T-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, very clean!! Sam was extremely helpful!",
"date": "2024-07-09T14:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're glad to hear that you found our facility clean and that Sam was helpful. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2d9e35da-2d16-478d-9e98-ede76a25aec7",
"author": "Samuel Gebrai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbmqyVr5Tcu3g7CSIXV2FS8hDw_t7DWFsJ6PJOiuhzQPxGAQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "It was good, convenient, price jumped after 6 months mot ok but everything else is fine",
"date": "2024-07-06T17:22:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sami! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-26T10:47:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ccd53c2e-740e-4527-8de1-117a599f9442",
"author": "Tomas Basista",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPTTUxdow2BfpN3t-DBQiAL41R9Ls3uIGle762Ca4N3ePh4Qt8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samuel was very helpful and polite. Storage is really clean and well maintained. Perfect place!",
"date": "2024-07-04T10:34:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Samuel was helpful and polite, and that you found our storage clean and well-maintained. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "61e3be22-bc93-436f-b105-f4f54dbf0012",
"author": "rmarek1966",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw-Sv4_0TDKvMM_dcy3Rt-vJjez0iBjyrlFzZB8O7fWMSZew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam is a very nice guy. Very helpful and I feel he went out of his way to help me.",
"date": "2024-07-02T16:36:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're glad to hear that Sam was able to provide you with excellent service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1b1a38b4-8ab5-43a9-8aee-50c7c5e40f09",
"author": "630fficial",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjpO8zfAZJmO7SGkl1JYL5Bf80LSkc-Z6CcOyo_qgSIOY-37Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle helped us quickly and efficiently!! We needed help getting into our storage unit and we did it within minutes and she was exceptional! Awesome 10/10",
"date": "2024-06-28T22:51:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear that Michelle was able to assist you quickly and efficiently with accessing your storage unit. Thank you for the positive feedback!",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "104b03ba-0ef9-44e6-9631-6a432cb3a2fd",
"author": "Carolyn Major",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwdEjcdSGwJLYzfy7kbYNEwWb8-5YCpm2olDnyr6DGWjwNMmo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was wonderful and very helpful!! Very clean and neat.",
"date": "2024-06-28T19:16:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Sam was wonderful and very helpful! Thank you for the positive feedback.",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8f7c28a1-4e7c-4d03-a74d-b7e4b959009b",
"author": "Mernyll Manalo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfBa9l6UiIazJgmAMc2QbmnicJ2T18cZH7SOAyypKJXInjv43LTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was a great experience working with Sam at Extra Space Storage. Compared to other storage facilities I have used, this has been the best.",
"date": "2024-06-26T22:59:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you had a great experience working with Sam at Extra Space Storage. Thank you for choosing us as your storage facility!",
"replyDate": "2025-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fda92f9-b053-449a-9d51-b9006cb1df8a",
"author": "Nico",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXwKY7joBoP2p_RKEceEdQhIKMck690_dQjGsPpIXvg2vfyyY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was super helpful and able to answer all of my questions!!",
"date": "2024-06-25T20:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Nicole! We're glad Michelle was able to assist you with all your questions.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d521c356-df76-4fa7-a0d7-0b230a934b76",
"author": "Salomon Aguilar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaqBWtk6cR1i3iTIQid5TjkFvbnwXMbjI1dgk4TQ_5ZwLjJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T19:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star review, Salomon. We appreciate your feedback and are glad to hear you had a positive experience with us.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bee75418-4568-4a93-a5bf-6c99bfbb1bae",
"author": "Verónica Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH5Ycu9p9Snj_X1sLC_gi6hRO-3GZH5bHCye8YnlninSDbcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T19:48:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you had a positive experience with us. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2823178c-968f-4a07-bb8b-888088118901",
"author": "amit bali",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvUfGFsCA5tIPC9hVPeJHWYz1863pRJVw9NRSnPoepoJfNXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T19:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your 5-star review! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6350ddc-9fe4-44ab-babc-23895a66ee66",
"author": "David Mejia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcjSnwuw_Z_AzC9K6aL_IqxSJlNm88DOmB64ALruff5B3Z1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-18T18:25:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd819e7e-bd3a-4c39-a897-b06d471d4623",
"author": "Meg H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ2Mzq0f3czTsbzDde8J1Qw0iLqRzY3Y37wG4AiIklOTECTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was friendly, professional and very helpful with my recent reservation. Pure pleasure to speak with and made the whole experience easy to understand and secure. Highly recommend!",
"date": "2024-06-15T19:20:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with Michelle! Thank you for recommending us.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a0bccb13-5f40-47ff-b444-5243211fa76e",
"author": "Keith Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILpqWlAErEcRDUcCU0LKMuRGFrpGh6ZOXnjltDpAgDQMyO5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience!",
"date": "2024-06-15T15:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Thank you for sharing your great experience with us!",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "428a088b-66ea-4643-bfc2-290b1116279a",
"author": "Mary Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQc610WILMhFi4dNHg_B4zLsEYgM2Kc51xpXEA6gJG1AwfLU4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff was nice, building was well lit, doors secure. Units and hallways very clean. Plenty of moving carts available.",
"date": "2024-06-11T14:38:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are glad to hear that you found our staff nice, building well lit, and units clean. We strive to provide a secure and clean environment for all our customers. If you have any other feedback or suggestions, please feel free to reach out to us at (630) 474-3299.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7fdc96e3-4baf-4612-8a05-65c970c89ee0",
"author": "Trayvon Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_DJkdHrOl0YIUZOyq_D6udbzqriLerD_pnnpfFm3I4toJyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was helped this week by Assistant Store Manager - Samuel Hughes, we was awesome and very helpful. Made my process alot easier and explained everything throughly. 10/10 service from Sam!",
"date": "2024-06-10T22:28:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Assistant Store Manager Samuel Hughes! Thank you for sharing your feedback.",
"replyDate": "2024-06-26T10:47:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd9c7b84-f813-4b2e-a1ea-9cb82dc8249e",
"author": "Sarah Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs5F231Hx6SezpoIT9CaBrJQmq5CYM_H8bOdGB7uYtHcd2UuL9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samuel was a big help very friendly",
"date": "2024-06-10T21:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "791b4cf8-6c6b-423e-8788-2a5a88a2fccc",
"author": "Kendall Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4JuNKmLThKAyaeX5QPOqF-gOnTsnkwsthtX-IurEWFkTyU4Ry=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samuel does a great job!",
"date": "2024-06-09T20:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5dbbc3a1-594f-4c4d-8693-eaab98de810f",
"author": "Judy Lofgren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD66vTq8rmrZ4VDlxvMgDWePd4XsL-x-IY8f8aOkrIrV1vzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place, very clean, good customer service\nMy only problem is that they have high price increases",
"date": "2024-06-06T23:03:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "f66a9203-9622-42b5-8144-7ee70ad69cc4",
"author": "abdelghani2512 abdelghani2512",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOOYTQ0q3kwaxks1y0W4Bu71K_bHLYHHtKELeqhonwysaQiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T23:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2055301e-12b5-48ed-b909-2e6c888eef26",
"author": "Cristian Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMYhJn0YpqMt2-V2EbZCEd47LJbfqbqS1jQUJm91VZlQyjTwGKaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you so much Michelle for helping us last second!\n\nedit:2024 thanks a lot Sam for all the help you gave us and the ease with moving out, appreciate you!",
"date": "2024-06-03T17:12:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1516e404-a22f-49ed-975e-3a6860fa82e8",
"author": "Lelee billionaire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsHB5spCYghC4z0B_QbiVD9yYxKysN4-T--bRO8WhfzaF4SQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Samuel was very helpful with assisting me for a storage unit. He took his time with explaining the contract and showed me around without any hesitation. Thank you so much Extra Space Storage for having such an awesome manager on your team. Keep up the good work Sam!!",
"date": "2024-05-24T15:06:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3dd11d1-5036-4a51-9827-723744370e76",
"author": "Robert Sippel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcGmOVCnhpO7DH4W6is69J8d0BgT3IlSm70xjyFf6H_ZffYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld is very helpful with everything I need at our storage facility. We have 6 Units and will be happy to continue into the future. She has a very pleasant approach to her work. Many thanks!\n\nRobert Sippel",
"date": "2024-05-23T18:42:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "380e9ff0-1495-4bc6-917c-d9bc6df41980",
"author": "Juan Urbina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJc1ayda180UnekozQfvjcdOUWTZyK5LoffvUhHvNEXeC3b_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management is top notch at this location.",
"date": "2024-05-21T14:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "439316b0-6d24-4ab4-bd81-df54bd6b325d",
"author": "Daman Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWzwzRHGOvaM7kdfFpAbLZ_Lc67z32tEL222xZGaGvx7fzEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "If I had two more hands I'll give the manager Sam 4 thumbs up, He's very professional, knowledgeable, helpful and one of the coolest people I've met this year.\nHe help me solve my issue with ease.\nI'll definitely recommend extra space storage to anyone who wants a professional storage company with professional people to assist you.\nThanks again to Samuel Hughes.\nI appreciate you.",
"date": "2024-05-13T23:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "cf17e23e-1a14-4492-97c8-9035c284d1a4",
"author": "Judith Compton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAbZ4fxau5W34yLaPQnNsWh_Yabk0f6SA4ksgsrTnmXMHbRHE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-11T17:34:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "53af82d6-9213-4286-beda-01dc599669bf",
"author": "Arun Emmanuel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-ZQcIKGwG2e0ZF0NlH61jgH5_XN_oA5eW95gPXf-r2ZUQxESc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff, the sweet lady (i think is the manager) is always happy to help. Nice clean storage space & I definitely recommend 👍",
"date": "2024-05-10T18:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "87156f89-7014-4af4-bceb-15a34a63e93d",
"author": "thomas bronowicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZkg8SYpGuwvAA3rD9PsBlGV21AfatMJYMaVyZiGceo2jXbH4Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Same was great explained everything thoroughly. Highly recommend working with Sam.",
"date": "2024-05-09T23:03:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cfb85729-e482-489a-9668-38664b26d702",
"author": "Nick James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU328qQ4zy1l8Pxsz1Fpa6RWuZppZh827AbzxPvJL9JuMZgv_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Sam over at the Glen ellyn location was very k8nd and patient. Answered all my questions and gave me a tour of my locker prior to renting. Thanks Sam",
"date": "2024-05-09T23:02:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "b6f7fc43-5d96-463b-a2bc-16b2db056d53",
"author": "Julie Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtT2EmZ58NAL1PER6MRByuPObvMkEeBONRCHn2NlF23UL49Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-05T23:44:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "506dd03b-d45f-4fd2-958c-102669a6181f",
"author": "Joe Linford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlMLFhHuQyBq0XQxDCYR16O359CAr4PgwTIG5Jz6lFuOhtzg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle Dunkeld was very helpful with getting the unit that suits my needs.",
"date": "2024-05-01T17:18:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f241e82-b804-4e5d-8fd5-606051e67f01",
"author": "Leo Eggleston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsxiOs7o-Ajvq1k4IXnrUqA67Dt9LKqgf0jnHdcqe4YzoP_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome and helpful.",
"date": "2024-05-01T15:45:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33432ccd-7213-4bdb-b467-7fc0df814dc8",
"author": "finalxstage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ7lVuTsFR3a7VRxFUjwvKzU32mBrNyN5zOei0e7i62H23KR-wbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-01T15:32:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7253758a-3162-45dc-ad15-5a445e19ec1d",
"author": "Superior MD LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO7C1G7yat2AFAsgjCzy1wvCogdJjhzfhnguMxyBKwi-jq7A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-01T15:31:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f7248dea-346a-4104-a948-a4960169d2be",
"author": "Randon Rohlfs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaXShc7GKZjkQAxlhunpzLerV47Oud2mxz1R1S_zTaAoYodGE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was great!",
"date": "2024-04-30T21:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9b64e712-7a44-48e6-a7e3-e1839c8fb7c4",
"author": "Rolando Baetiong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtJyN95BlKj4iAgA2Ly_7jE1TUkgltUvA9CW26lf1TptxSC6N8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-30T17:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5b2020e6-ff82-4d84-bd3c-fe727a33be91",
"author": "Suellen Barrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdGJaFbAw2czQ1KwjSz8TTjsS5jFTOndrezgBgtxhZbQvOnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is very clean",
"date": "2024-04-30T01:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Suellen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bd40f0ae-2b63-4101-a67b-ead1c7a92238",
"author": "stephen crain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ64KHOJFqtMSFvswax-Zk15h1Fr7jkYJxQjzZL1cBJ-Mm0Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-25T16:14:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Stephen! Your feedback means a lot to our team.",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4aa33aeb-ca6c-442d-93c2-2ca60d17309e",
"author": "Robert Klebanowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfM3eS5hLnTvX3MOwfzxVGwRWWpGxAN4fafNffaHIE8hM_bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-23T20:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d80ea3c-1611-428f-b751-f58d948df2df",
"author": "Ania Chmielewski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU8E44zGgnuQ75dO0Ye-roTZ2zYkQasqJMRDFXoNg-xHSxRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-23T20:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ania! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36f327fe-dc44-4105-bce0-10b9bb13d857",
"author": "Jennifer McDonnell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJk-Slh1SMtA3_W5M8ACdisgQHSS83pmfA1jKuQ5BS49lL9sFYpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean space. Worked with customer service Michelle and she was so nice and helpful. Absolutely recommend this storage business. Thank you Michelle!!",
"date": "2024-04-23T14:36:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennifer, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2ec53425-696c-4a1a-b0b2-d38a0732a2c3",
"author": "JohnnyDang#1 Ice",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDjshUNfhkuPZtzYwCHhbKY9_VeEsczlR3rOhyyNYxSniaeSM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love how clean this facility is. Highly Recommend!",
"date": "2024-04-19T20:30:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Johnnydang#1, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3f56cd11-a965-4ec3-829a-3a27241d1c0c",
"author": "Marty O'Reilly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvZfC57qrjdi2ZQcxn50CggghxDIqzYyNubGFKRenb91y2kA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was awesome!!",
"date": "2024-04-11T19:17:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Sam is great too! Thanks for the positive review, Marty. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9eec366d-6cef-4533-b667-f21856bf2c73",
"author": "Will Drew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9QVhovtJwhUmoyNOEHS-EtQT9kdoNmp9dfDhgPanKiH9cnyYR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very helpful getting us all lined up for a storage unit! Thanks Michelle!",
"date": "2024-04-09T19:16:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Will. We're glad Michelle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21b458f4-30d6-4c90-ba3f-d69f3ab49d5a",
"author": "Hillary Spear",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbMDqdmAu-QarrhPF2GpE3jX0ls2s9siQFGwqULxWcJaZnmZAc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-09T15:03:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Hillary! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aec08704-6da9-47ee-9c6f-e25c43733097",
"author": "Brian Callahan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR0vHZ7Eu7DmKcggkr-I_9bMoOVc6jP61wCsm_e96FzFZ9hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was really helpful!",
"date": "2024-04-09T14:57:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brian. We're glad Michelle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b52807aa-9da4-4abf-a810-40f43e912cd0",
"author": "Kristina Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-gbHPQqJUCEnmwW-Jo8zBz9nQJVNipWK27jS5VQmZqFawCpAr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle has been a great assistance and always keeps are hallways clean ! Thank you!",
"date": "2024-04-01T19:05:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0950cd17-dbee-49c5-9df4-ce7d71234d73",
"author": "Robin Douglas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGGRLeARaTZyKJjmdq7OK-x-NEkK2MOSXzJYJcuwriHrIjjezU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent knowledge and customer service. Michelle is very friendly and explains everything clearly. She knew exactly how to estimate the size of unit, was able to quickly calculate costs on the spot and made this a very easy process!",
"date": "2024-03-30T19:01:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robin, thanks so much for your review! We are thrilled to hear your experience with Michelle was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cd2941ff-7bac-43ed-a34a-0d4c197044b1",
"author": "Ni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9KMmYnEHeciDIos-eRmJD4AaZW6M_Fk0EC2_P8CutsrrCXXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is great!!!!",
"date": "2024-03-30T16:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Michelle is great too! Thanks for the positive review, Niyaaa. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f23c5ab-75e7-4eea-bd0c-e7bdbd7e21bb",
"author": "Ivan Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLegke_Ph0M6ybSOh04EcDsOp02qvP4GAw1C3c88iulMkGqKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and nice. The lady was very polite.",
"date": "2024-03-27T22:54:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ivan! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05db3efd-7300-4747-a94a-a0d1e8179729",
"author": "Andrew Pecora",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI07hnMXJgV5Z6hNdk37dlNHPZ0uz3N5wwtqxT7KobQBktxVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve been using this location extra work storage and couldn’t be happier. Michelle has been great to work with and very accommodating",
"date": "2024-03-22T18:56:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Andrew! We pride ourselves on having a friendly, accommodating staff and are so happy Michelle was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e980c385-cca1-419f-a7a1-c99a520e59f9",
"author": "mike mike",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOh8AHHXexoM-i0MEYyXz0Z_QtMl9Qss2SgC6ZP0aU71Y8Cw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service !!!",
"date": "2024-03-21T18:30:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10984c5f-eecb-4355-8f62-75d43565dfbf",
"author": "Kathy Wojcik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbyvY44Dd36CNNZtKxx3Z4gg5mMfUn8205drwza6SLg0AajVtY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service and great prices. I currently have two storage units at Extra Space Storage for several years now.",
"date": "2024-03-20T17:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kathy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bb04d729-d781-4c48-8f36-fdc7417f2021",
"author": "Farhan Durrani",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiPWt-_5L04F47ZNGs9GMVZoyVwjGWQqz9W6wC66ALtGWmKeV4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-20T10:36:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Farhan! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71348549-bbb2-49f5-a94c-ed2895474d82",
"author": "Rose Corr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPU6OebJW4iDMu2YjJzG4dklvLEoqMKWcSq6xZ2sra-NR8-pCc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra shout out to Sam Hughes for his professionalism and kindness",
"date": "2024-03-14T18:28:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rose, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience with Sam. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed898754-80fb-49ed-8cd8-844519a82861",
"author": "denzel burke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6PVUH2eQ5nQt2-5TmOXQQxuc0uCYYM1vFAaHQPXOnu1UHEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful crew and they really care about their customers! They showed us around the facility and showed me how to work everything in the building. Thanks Michelle, Julian, and Frieda!",
"date": "2024-03-13T21:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Denzel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee109cf1-f4eb-4650-b476-3fa9e2a1800c",
"author": "Leo Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJk3QwAyplozNQb6nPq_dp251WYWu3lI0kEmm5BY_-ard6KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "very helpful and friendly staff",
"date": "2024-03-09T18:57:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Leo! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e3675a6-8976-4ac8-8718-c0d7642af7f8",
"author": "Neal Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ3ymKaKBTkj6b1FouLOL6WDI5yMYD00wOtZqWSaELmhLXuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam did great. He was patient and walked me through everything in a professional manner.",
"date": "2024-03-07T18:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Neal! We pride ourselves on having a friendly, accommodating staff and are so happy sam was able to assist you! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e953de1c-10aa-43de-85b8-4c5ebae541e0",
"author": "Elias Vega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCSmXfviZmsjpEz07ogbD5iMas4UySJGwMWbDHZXI2RD81KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-07T17:05:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Elias! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (630) 474-3299 if you ever need any help with your rental. ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a79a6709-ed57-4ecc-bcde-28074ba19403",
"author": "Ranella Matundan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4ctvGMP1qmRtPpxjRqiEtuWELEtZyCy3DJ5qzedl0dv9YdHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage place is clean and I like their drive - up access to the storage. The staff is awesome and contacted me right away if I need any help.",
"date": "2024-03-05T21:54:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ranella! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "88c975f8-4ff6-47e2-a6ce-bd6ed8527629",
"author": "Iffah IAK",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXc-YGGmh-SOkfZtB1LPNceoUe6iqiBl4YDZS3-dXZ9JzNZ9wC6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-05T18:07:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Iffah! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8651ba5-327b-4927-a360-9c62025f17ff",
"author": "Laura Maurer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRpj3CcecfQl9WJOhbFUiL-ZzPqckJ32nTm5pJLkeoRQlM0Si5wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and crew were very informative, friendly and efficient.",
"date": "2024-03-04T22:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laura, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af2329f4-f9b8-469b-85da-5b08531217bf",
"author": "Blanca Alvarez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhFfDiBV0JVQ4K0ZcM8DHhmIHTLs1Jdd_5AQCjI_JweFhhspublQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is so clean inside. Even tho we didn't rent a storage inside I was able to see how neat it is inside. Sam was very pleasant and helpful.",
"date": "2024-03-03T00:32:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Blanca, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sam! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "37c9d23b-e773-4504-b68a-cdc80850ad8d",
"author": "Jairo Guerrero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2L6JGRbJQ3WkQVTCYL7xjx8n8ox-Pe4uhXQwWfaQ9OSW-7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Sam!",
"date": "2024-02-29T21:17:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Sam is fantastic! Thanks for leaving a note to let them know you appreciate them, Jairo! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d07e9df-258f-4b52-a397-79d0829bcf1e",
"author": "Alberto Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_cE2Z43DunAVzs3Ps0QaPo9zw7bQej1oAGvpZs19uyD0CqhZk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle awesome lady she helped us with our lock, cut it off in no time for me to install a new one.",
"date": "2024-02-29T00:19:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alberto! We pride ourselves on having a friendly, accommodating staff and are so happy Michelle was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "6d095f8a-42f9-431b-91ee-6752173d3b4d",
"author": "kevin rosas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbc6FlB3o00vNjNZAHiNpKUUJvGtDMW-oBnPMzi7K-ahnZ6V-G=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very kind and professional ! Highly recommend",
"date": "2024-02-29T00:03:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kevin! We pride ourselves on having a friendly, accommodating staff and are so happy Michelle was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b7e4322e-6566-49d2-a01d-cbc47996a8a2",
"author": "Olesea Codru",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX-qNWNjUpvbvMVfKma9Mrn2PhXXcQeYcwZNBg9Gmac9jBUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-26T18:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Olesea! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (630) 474-3299 if you ever need anything. ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc555732-7047-465a-96dc-f602e2a71c23",
"author": "Dan Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd0ETxGaYxe7Zv-_fEjcP1_Wl95f7nnzzhejekOF3hsgYfAY3J=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-21T18:40:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dan. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88b08188-8241-44b8-a8cb-4cc9320c9b59",
"author": "Cesar Arenas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULCkW3cxfdIezKt_c3TwIBAdqvz6_kdBr2kzTcmsf0maXOmEpr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-20T16:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cesar! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43c99441-c7b3-4a15-b5cc-023d22c08c72",
"author": "Janis Pfister",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvAzBXX-hkmqkbHiwtoo1CBmGkJEMgSt8eLK0Cx4Le-ZLjrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam and Michelle were incredibly helpful.",
"date": "2024-02-17T16:47:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Janis. We're glad Sam and Michelle were able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f4141592-8a8d-4440-b0d4-401da15321b3",
"author": "Francisco Rojas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVh1KEU6vZaQOUtRfAp-IAU-8nTqJyyQPYdJXH5HPyidkstg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-16T16:13:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Francisco, thank you for your positive rating! Please stop by our office or call us at (630) 474-3299 if you have any questions.",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a2e15cc-4430-4904-8033-99debd7c4a18",
"author": "Enrique Moreno vazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN2eQn8akCNYzPvFag2E_jV7bjiZevO8OpFFur_p-fbN2cIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-16T16:13:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Enrique! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc5873e7-7b21-4c61-a149-6fb165b50f5c",
"author": "A. S. Mirza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUYw8FKK4Zk2bTwfCrvb9WgwllZTjSx_RrzT1oVQhnv8RFWcKT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good. Fast professional service. Very courteous and helpful.",
"date": "2024-02-14T21:00:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi A., thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a697c7af-c87f-4d70-9fa1-878bbc14477a",
"author": "Jeremy Cohn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzxhkrKhn6jR-QydlMEARUiK5NGeV7KsjTHEiZaMiqnCwOqEoS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-10T16:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jeremy. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23f497d2-ac02-4d72-9a03-78ce368fdea1",
"author": "shenrrea white",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtvtJYparxpVzsr7mBAWP7wFaOaLUUN0-u7O2hA2VIaQxiPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good customer service they take care of business Michelle and Sam are very great in everything they do to satisfy their customers\nAlso this is a great clean place I mean they keep this storage up to Part I will recommend customers to come to this extra space storage in Glen Ellyn very great place and great customer service!!!!!",
"date": "2024-02-09T04:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shenrrea, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle and Sam! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "55ebdc45-c1e5-42a8-9bfb-505f9ec2340b",
"author": "kirill zelin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOLJy0XZqtN2yBnr968z6Ckqcd2cbYFJqqOujJL_0vNIfdbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shared great detail on how everything worked. Excellent customer service!",
"date": "2024-02-08T23:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kirill! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "240bd9c5-9368-4e35-85b2-7fa7c8e3ac19",
"author": "Austin Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRAqk5CpyWXhoVl3KaCu3Y27QRoXSLp9pWBj1UoC6YeNpidfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and quick sign up process thanks to Sam!",
"date": "2024-02-07T22:31:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Austin! We're so happy to hear SAm was able to make your rental process easy and quick! Give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73f476c3-78cf-48a9-9356-0d8c0c333782",
"author": "Marquis Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjvLnaXH0JlLDKPutU82T5XIQBbxlYOdDhpBClIa0LqlCd7ATQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Sam were excellent! They went above and beyond. They were very passionate, kind and helpful. -M&K",
"date": "2024-02-07T17:30:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Marquis! We're so happy to hear Michelle earned us your recommendation by explaining the storage process thoroughly. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-06-26T10:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ecac2e29-e0ce-4bad-bef8-91729b637f2d",
"author": "Cicerojoe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3zngBACLb7QjdtgHJ4gwrK56nzAExT6tWbveroMQ-jKauVobR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So far it's been a great experience. The lady at the front greets me with a smile all in all a good storage pl",
"date": "2024-02-07T16:57:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cicerojoe. We are thrilled you had a great experience with Extra Space Storage. If there is anything we can do for you, please let us know at 888-storage!",
"replyDate": "2022-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31647555-4d83-4a46-957c-cdb0e3ad6135",
"author": "Humberto Argomaniz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3ZDhFxtNUKKvvNq93q4W41FSfKPnTDG76mXBnZ1U1fWrJYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-03T19:21:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Humberto! Don't hesitate to reach out if you need anything! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa8c804c-b5f0-43b4-ba44-64af70fe2cbe",
"author": "Tiara Alexander",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjZhIXqwkw6GXCUuJHHqvDUyuK88JO9WpSi8JvEsgUMhCQwRMm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-03T17:15:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tiara! Call us at (630) 474-3299 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6057c3a3-9aaf-4fc7-9ca6-0dad97ed6fdf",
"author": "Gustavo Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8wdr-H1VpnW__OJqPi9EeUm1TAmAgFC38TG37GJdrwORelw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-02-01T18:18:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gustavo! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (630) 474-3299 or stop by the facility! ",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20719f32-ac53-4fcc-a071-5735790428e1",
"author": "Carlos Uanez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7z-1554i5NuWocw47UhK4BrDTXbE9mBANzskxIci7RY1r7ZpG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-30T22:07:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carlos. We're so thrilled we have customers like you. ",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7baf54f9-e4f5-4413-9e7b-ceba0ef56faf",
"author": "janusz bujno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrkSZQY0bWsIU18fFjKpt3Qts5Ro7A4R3eLqfFPBjVYhy6Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space,\nespecially since it used to be my workplace.\nUnfortunately, considering the current salary compared to expenses,\nit's too expensive for me.",
"date": "2024-01-28T21:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Janusz, thank you so much for your review! We're thrilled to hear your experience is positive. We're always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f815c8f4-1435-4ce9-a94a-3e1d629b9c9d",
"author": "Samantha Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_nDAyMKiE888NFqIwbLOWqxsBKBfgUwq9Z9Byb4deBVtOKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-27T20:21:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your rating, L. We are so happy we could meet your storage needs at Extra Space Storage. ",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b11280b-3ffa-4627-9918-917f36d6e70b",
"author": "Will Smit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkF6wGprGkrtmRhM1bNkpB95cgQxRPWEVUUksAc858HZS_Sfc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and friendly staff!",
"date": "2024-01-27T16:22:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Will, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1f1da6ac-6b91-4303-812b-027bdddddd1f",
"author": "Alex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwG-4OQ5hDBG18PXNMbIUQeD3Rzt5BvVP37-Mlp3ZauHOEY4SR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-26T17:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Alexander, thank you so much for the great rating! Stop by our office or give us a call at (630) 474-3299 at any time if you need assistance or have any questions.",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbc90c61-b0e4-44dd-8475-5204d15e4174",
"author": "Wendy Valluzzi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlyA2Q7Rejpk7vO4PZ4pX2TMlX1jsVwBLI3O8p8_E0tukCnIbWJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-19T03:09:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Wendy! We are so happy you had a great experience. If you ever need anything feel free to call us at (630) 474-3299.",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e0a52ad-d9a2-4ecb-9dfc-f2d10cc5e3cd",
"author": "Randall Langhoff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbvUZzOPBOgjUCYk5XjZt2MFuo-7G3-vw34gqXYZdliZAzlk_-NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-16T15:06:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Randall! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (630) 474-3299 if you ever need anything. ",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1bb123b0-dbde-405f-89e2-19fafc32ec3b",
"author": "Jim Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJP3FsHgDgiXWefP0b-pG1zrhlZ3EyYUjtxp-DbU3amt6g-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ive been using this facility for my construction business for tools and materials. Always clean and well maintained",
"date": "2024-01-06T05:14:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a2021d72-ff10-42fa-8493-8ac228c09ad2",
"author": "Sara Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpn92tewxYG2ro4Gf6Cl6vrfeAudWzDSqYuVB_HCslWhYOkDE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and camera protected building hallways and office. Front desk Attendant was very professional polite and knowledgeable. Satisfied with my space, rent; and easy access with the portal. I would recommend highly. Sweet!",
"date": "2024-01-05T23:24:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sara, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a professional, polite, and knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9a7f47be-1f8a-49f3-8927-8a1b7c2ab21c",
"author": "Rand Mako",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQcIGVaqp3S-rtef2Gwih7f9stg33d21VX_pMN3wwkCJe47g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional and courteous service... great at details and follow up.",
"date": "2024-01-05T17:12:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rand! We're committed to providing excellent customer service. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-26T10:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e018c27-6dce-49d3-b59a-9851466962b7",
"author": "Roseann Turnquist",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX42BKqgHfkLLY2AU1fOzf5cK3XPQgoDRZ1m9m4Khf4Kc2TQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have stored my belongings in this facility for a few years now. This facility is always immaculate and well taken care of. Sam and Michelle are always available to take your calls and answer any questions you might have. I would highly recommend.",
"date": "2024-01-04T23:36:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Roseann! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad Sam and Michelle are always available to take your calls and answer any questions you might have. We're so happy to hear we have your recommendation! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d9795ce-e778-4fe3-905b-ab935a2beeb5",
"author": "ERNA KOHL",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUyXQbmyycI9teuLFx_odI1e-FviCCk_W0THIz5_zCqjCSvjU1uQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-12-31T17:39:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erna, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b21e638-5e47-4134-8ea8-8ddd1fd0fcf9",
"author": "Saiyed Abidi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWNxq0KbWAOX_DeqaH3snsKXCY2uUcsYiNliimZV3USUZf9Xlr1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been renting places for many years, and this is the best place ever. It's neat, clean, and the staff is very accommodating. If I were to recommend a place, it would definitely be this one. 👌👌",
"date": "2023-12-28T18:33:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Saiyed, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-26T10:47:37.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7edd1000-5ad3-4e24-8bd8-dff5d8d15a13",
"author": "Dejan Stosic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxm0E1EnhYnuld8MWKKxGcE1NakWYA_L80okXt4cMBmPPjEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great support from side of Michelle",
"date": "2023-12-22T17:48:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b150599a-7908-434c-a5dd-1faf6c334954",
"author": "Malu Ferseu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2upGW8g5iXm8sDWzLlYHYtA_DZEAR7sukWgVhpTRlOTwfZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always friendly, professional and quick to help! My questions and requests were always answered promptly! Very clean and well organized place! If I will need storage place I always will check extra storage first and will also recommend it to anybody who needs storage.",
"date": "2023-12-20T14:04:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "939cdaf6-6b70-494a-9274-ce914bde18d6",
"author": "roy ybarra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBWlu0qfAUtNlrgvGwPPJOQ8l87wXEutUwvBJ0JA16xpXEsA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle at Extra Space Storage facility was awesome.",
"date": "2023-12-19T22:02:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "16855dc3-85e0-43fa-9a01-df9dd6c7f9fe",
"author": "Jocelyn Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgU1nYTt09y9ygF-u1h8Gr6vhl6t_EpZQcDZ5a7bqa6RWH7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was super helpful and nice.",
"date": "2023-12-15T18:09:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1c29f6e-5c8b-4c1b-b20a-2c8165ce4759",
"author": "Swaroop Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2798_HCssv9LMvERc_fTwkLnMXP3zrONsQRwjYefFqNS9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great clean facility",
"date": "2023-12-15T18:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7ca11794-503f-4e1d-9d68-2460bedd1394",
"author": "G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjnL0JLhtpyss9ynLALFbB48NsavliFuEgeaeS9aJbPV25abp4mg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "There's a girl with curly hair that works in the front that I seen today didn't get her name might be new , I haven't seen before there, she was amazing..very sweet and smart. There should be more employees like her. Great service no complaints",
"date": "2023-12-13T22:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4a502dc6-6d94-4a61-afcf-8ae64b8d01de",
"author": "Taras Melnychuk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh3gel3fRnZ9nWotezt88Km_s8Cvr_tSMjZZhLcMoiAWoxlnifow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Top notch service and first month free!",
"date": "2023-12-12T23:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "06ee6326-6ac7-4965-8600-7967c4a18542",
"author": "Emil Markov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzqt9QkLZ-BI5itEFkyxsE0vkaEXRE0WJ1VtKydwjbaGjnMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-11T17:56:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dad1366c-5101-46e3-8fbf-d3e4f5f6f988",
"author": "M M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKliRSVIy_Il1_RcyBjWEiwO-AKvNbz9QhZycKZeHDAwuDdCQsa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2023-12-09T19:47:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9de36698-9c12-4940-9aba-a641d295f35a",
"author": "Aaron Wilhoft",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSt-_gT0ipLNW2Iic7Fr_u2ovoQ8oCMrYF39IhA9argTiSArR2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is the absolute best! She is always willing to help and does so with a big smile. I’ve even had two occasions over the year that myself or my family members lost/broke our keys and she came down with a drill and helped us without a second thought. Also, the convenience of being able to drive inside and unload during the winter is a game changer!",
"date": "2023-12-07T18:27:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "38a535cd-cfbe-4fd4-8509-2b7786466f64",
"author": "Bernice Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK80zkMrB2SbGvTLUKNXmj18gyWLcJM7e8OJFnwFL962Ae6zA=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great place to do your storage",
"date": "2023-12-07T17:54:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ece9499c-7d90-4f13-b704-58ce34fa9946",
"author": "andres lazcano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdiDqfeWU1b1bouNYIR8fMbGyy_XUakQE__8kksTn-2UFOVvWp=s64-c-rp-mo-br100",
"rating": 5,
"text": "The excellent service, his attention, Sam was good at explaining",
"date": "2023-12-02T19:49:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "005f28b9-3452-4393-a506-335bf6df194f",
"author": "Arantza Andalon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSJyTBupcHaGa2r3jbvrZoChgdNVeXErxlz3LgO4TBXfCfzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle, Travis and Angelique were extremely nice, friendly and efficient, we went to a few storages places before but they had the best price and service. Travis did great, he was very accurate with the storage size I needed and took me to see it before I pay for it.\nAngelique habla español y es muy amable.",
"date": "2023-12-01T19:09:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b6f775fb-5011-433b-9ff7-6c72b6b5cdb2",
"author": "dan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhddt08lATYqCc12tUD_jD216DYut3z7HCiI_MR8U-MMcQyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was great! Very nice and friendly.",
"date": "2023-11-28T15:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12d2f94a-17a9-4eb7-8df4-6ee17f5ffdc5",
"author": "Miguel Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8hcrrb79A61ubptAg0gbjnIcN4qlKeYjK-puaqe98IPJP5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is very detailed and professional!! Great rates.",
"date": "2023-11-24T20:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0b656154-1b56-4c27-92ba-7dd502be19c0",
"author": "Mark Goodyear",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-7CYIrEIX0ozeiAXXPp5SQo-Iibms9ZtdAnfdm5eQb7T-GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and easily accessible",
"date": "2023-11-21T20:29:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "251be06d-3b54-40bb-a52a-13d59e530c0b",
"author": "april hieronymus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPp9k9WkRI5DKFutgZ6eQvlp8bAwWYhBlXByNzvHhGI3uPVgciYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! I was able to rent my space online super easy was able to purchase a lock and check out where the unit was right online. I came earlier in the morning to drop some things off at the unit and found that my lock had disappeared. I called when the office opened and was able to get a new lock quickly and the manager was so nice to give me a tour of the facility and easy ways to get to my unit. Very clean and well maintained. Convenient drive in option. Would recommend",
"date": "2023-11-20T19:15:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "92e89036-9942-4ecc-bbdf-5c1889ab71a6",
"author": "George",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGtPkxBOlTs6gyw6qiD_1kOgFTI68qK7ieOju384Uj6dzCMRar=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service is exceptional, very friendly, and should answer all your questions!",
"date": "2023-11-14T17:21:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d009a219-4029-44ad-8397-7849b0a56224",
"author": "Ruby Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOtWZ-kMqFkbxFOtz43BOkc_dZCGn1iCBCiv-_QPS8cxi-NKwq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld is amazing person. Very professional and very kind. This place is very very clean. I have never had any problems. Michelle is an amazing person. I recommend anyone to rent from this facility. Thank you Michelle for making my day.",
"date": "2023-11-08T22:20:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "582f4aa4-baa3-40bb-a3d6-50b09290bad8",
"author": "Chastity Steele",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6mawMzzmflXpQkfi0921acME_ZAsFiZcoYH3qMLHpaK4VSyUE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager Michelle is amazing she definitely made moving my ENTIRE life into storage a pleasant and easy going process!! :)",
"date": "2023-11-07T17:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7abb2739-3b28-4a1a-be4c-12ad5350b49d",
"author": "Pamela Padilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITtvV-3F97nY_5NKtL2C29z9nTlIaKEtIDNxfkXyXEMKogl49v=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been using extra-space storage for over a year now. They’re fantastic! They’re very understanding and easy to work with. Can’t stress enough how great it has been working with them!",
"date": "2023-11-02T16:00:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e96c251e-b55e-4b39-837c-20b1e88c11ba",
"author": "Jim Mahoney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX57MrBaH-RN8UxwpIxrOCfs-xmyt5XSsTEadt5bVxjurDRoHjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve been with them for a while with no issues but recently had a situation come up where we had to switch to a larger unit quickly. They were very accommodating and helped us figure out the right size in a great spot. The drive in access is a great benefit at this location!",
"date": "2023-10-30T23:41:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "559f1f64-2e55-43c0-844d-9d5d183794cc",
"author": "Cairy Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJF7VzuzAuxuJ4RuUbzKeZwr0y_eFIgU_crshurIXYozKSXEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The storage facility is spotless and so well maintained! Michelle and the rest of the staff are very professional and helpful",
"date": "2023-10-24T16:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "310d92ea-3e6a-439e-94e6-7240cecd974f",
"author": "Daniel Odonohue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwJQjV6238S55Xxl6gu4HrOFd1OMjLf0LfR49EC6-czDi5jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld was very helpful and efficient.",
"date": "2023-10-18T16:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "649211a9-9493-40f8-941d-b0226e133897",
"author": "Lindsey Stern",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ-SXyzukL8wgrYsXFG71yDXh5T-_Yz0VgJTQ6JzcAc0EQMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Michelle was a joy to work with. I was going through a rough time and she went above and beyond to assist me in making my move out very smooth. I am forever grateful for her customer service expertise and care and concern showed during this process. Thank you!",
"date": "2023-10-18T15:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1eeddb9b-4498-47bc-88c9-5a7b23aaa2d7",
"author": "Drew Wellman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1ob-umwirlfnUGCn--5P4Of3bHaQYKXeEutiXvdYFgo3gD5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was great!!! Very helpful and friendly",
"date": "2023-10-18T14:58:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "31783a9b-b05e-4f6a-9853-c1be8cc93129",
"author": "Nancy Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjscbEZIW-fy6Xs3FkGqIrjmkSqqMpd42y9SFFtVAs75C1qQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-14T21:40:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "614d9528-121b-4787-a910-b2459a338a55",
"author": "Ben Rodriquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzMUyRf3cLyRjZcozFMCJ-x4i_C92S7hmqW6tTbyi6KiqvPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent nice clean units - nice lady ( Michelle ) -management - Highly recommended!",
"date": "2023-10-14T18:36:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "00d2fb9e-dc19-4bd8-8acb-4dc9574110b2",
"author": "Evan Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUoyg2nWt10zKFmpvsPZF7cD6gXL01o_vF-g7lQlvHID1RxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is incredibly helpful and knowledgeable. She appears to really care about her job and making people feel comfortable and informed. The storage unit was clean and secure. Moving in and out with movers was fast and easy.",
"date": "2023-10-14T18:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e1e5a97c-3a99-41a2-bfc6-5e021c877510",
"author": "Deb Ritter Realtor / Consultant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZcVPOB2pJg3GmfSTphJLXFr0NLl4uxm3bSTPICpJh9mdIesRC=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Superb experience! Sam, the Assistant Manager, was very helpful in getting me a very convenient storage unit and the right rental package. Nice, clean, bright facility. The storage unit is easy to open and lock. Great location and hours.",
"date": "2023-10-14T03:15:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "32be9840-de58-43c5-a332-b8ed719e84bf",
"author": "Dolly Hoffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT-7SQvHZGIHsnazUWwzdmNQMQOzyybm1VqnnBJzPMZrn-dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was very knowledgeable and helpful in explaining everything needed to be able to rent and store items. He was thorough and even gave a few tips on information related to using the well-maintained facility. I appreciated that he anticipated possible questions and had the answers before being asked. Thank you Sam, greatly appreciated!",
"date": "2023-09-29T01:24:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "dbe08f23-d4d7-4148-97c7-4922e76c4dfc",
"author": "aaliyah stalling",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItDOe5GwqS77bosGK2UIhxaGHH0Pdiyx_ugyg-lMbH5idOzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was AMAZING! Very helpful and knowledgeable. She knew exactly what I needed and offered the best prices. I’ve found great customer service and expertise at ExtraSpace storage!",
"date": "2023-09-26T20:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2e1858d8-7246-4b7c-9da0-52c272089bf9",
"author": "Eugenio Megna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKTn6eEuxmvPq-UsGNbIFxCR0gGENtifjftdoUxkiuscCLctlb=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-26T08:50:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "335c2c57-4820-43c9-9c31-cf5e26e95150",
"author": "Sarah Hillier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-Vs2hSTaTHddgfxLzfsLbYmJDzKvXYyOZf6F_vYgy15sALCH_=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a great experience with Extra Space Storage. The location is so convenient and the customer service is excellent. The facility is bright and clean and I even love the music playing in the background.",
"date": "2023-09-22T22:21:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b2f10cb1-3e65-4167-8346-9977ffaf4517",
"author": "Maria McCormick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-e_OHbewGHmw3Cb6COd3iheiQuzHgDllvYG2C_drUxPqw7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, easy access, helpful staff.",
"date": "2023-09-18T22:54:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e1af59a1-03d1-44b0-a671-955f566169e0",
"author": "Drew Davison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoICds7zzHnqphX7MNCy7UmRx1WL0lNshmbRCuGGkDw1MvAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place was always kept extremely clean and the staff was very friendly. When it came time to move out Sam made sure it was done quick and easy and I was out fast. Would recommend this location for anyone with storage needs.",
"date": "2023-09-16T15:46:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "55506da5-a741-4b16-b8ec-1639cfa6bffc",
"author": "Rebecca Rocco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_5ASokVDAiCQ9fqz5oA-5UY5eMDD3fQRfTUA6kNI9ftVNMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam and Michelle the manager are welcoming, informative, helpful and willing to show you where the unit is or other units to compare. They spent time helping me to pick the best deal, and unit size for my needs. I took a bit of time to reorganize/repack some of my boxes right in my unit and noticed they keep up on the cleaning daily. They even said Hi, and offered help if I needed when passing by in the hall on their rounds. I would recommend going here.",
"date": "2023-09-15T02:15:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d031c26b-e4cd-4f43-af3e-34c3a541fc69",
"author": "Denise Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLj1UE9yDNc-s5N367MHJSnb8qYbFaSaBwrClYnBgLrAKRkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing job working with everyone here! Definitely recommend Michelle and Sam",
"date": "2023-09-04T22:03:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1cbe0ad9-10b9-4cb7-89c4-05824d4a535c",
"author": "Faith Rosario",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH-YuGb10jg6cfPgOtJ_rrBbKDJfzLFueA7YJ1g09m5SgTIzmY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience with amazing staff, Michelle was a great problem solver!",
"date": "2023-09-04T22:01:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "576ca500-32da-45b1-b352-f4f04c22d447",
"author": "Nicholas Beebe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8opEPqJIg99qm0AFZFi85C7K_dcponCvKDOlvraA7J7RffA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very helpful. The renting process was straight forward and the facility is clean.",
"date": "2023-09-02T15:46:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "50201395-d251-41a2-aec1-e512007c760a",
"author": "Logan Bruce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSRHJrtBnmM6phH3_OrSN9h-dVIuUDG-1t6SYCWhau29URsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was great to work with in finding the perfect unit for our needs. She showed us multiple unit sizes and locations that she believed may work best for our situation. The facility is very clean. I would recommend renting storage from here.",
"date": "2023-08-30T18:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "64aa17a0-ed5b-483a-a8ac-299e4b7b4327",
"author": "Taryn Gille",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpG2F0Vl36jClhuTmBhJ_G53ePNayD-NPHHRbGF2cBQsi-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was absolutely amazing to work with! She showed us a few different units to make sure we found what would work best for us and our situation. The facility was super clean. 12/10 would recommend working with Michelle!",
"date": "2023-08-26T18:04:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b49751e5-f5cd-446c-81ee-950f88350a4e",
"author": "Anna Lund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgnxblq4msNtASiNaFa3TG5Anfji9MM1sRG0oQak5Sxyf5EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was real nice. And very helpful",
"date": "2023-08-24T18:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d2714eb-5274-4ced-8853-74a98122f553",
"author": "Antonio-Daniel Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2341zSgdCAxa7D8o-PlG5079Fc9tR803ahPGAu3fDVLS-LPMQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff is excellent and friendly. The cleanliness is very good so is the security.\nI am a happy camper planing to stay here for years to come.\nThey are professional and understandable once you talk to them.\nI am happy somebody understands me and have my back through what I went through.\nGod bless these people.",
"date": "2023-08-24T15:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3bece75d-4807-470a-9bca-3401bbe498b2",
"author": "Robert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoemKkw4_FdGzPf0k-6LjjUgvzDhee7RsigAY6zKk-BVUSA20JSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-22T01:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "14f97f88-7132-4083-af85-8984b25f24b5",
"author": "Stephen Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXCmT9wAS8a94_eqvJ298jRzO12PyIBkie6ZMnpj3fuJEg1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld is amazing at her job and very knowledgeable! Please see her if you ever need to get a spot",
"date": "2023-08-15T18:35:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c47d736d-19d4-4904-89ee-8d203270e7e0",
"author": "Ambrish A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_8bWvG0zlGTxOW-AzjmCk3emFndYjuE9iJZ6OC8DSCtw7HPC07g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The location is very convenient, on Main St with just a quick turn om Poss.\n\nIt is HUGE. 900+ units.\n\nWell graded so the water and storms is not a concern.\n\nOne can drive right INSIDE the building and then load/unload. So no getting wet or deal with snow etc.\n\nBest of it all. The manager, Michelle, is an awesome person. Very helpful and knowledgeable at the same time.\nShe is here since the location opened in 2017 and is definitely an asset for the owners and tenants alike.\n\nGlad we made a visit today and signed the lease.",
"date": "2023-08-14T16:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "93924b0f-81be-4608-9d00-4c2fe088b11c",
"author": "Meeta Agarwal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKiJuYRIMmpfoAPtXuV5gzOnihE4pZtgku8HK8S8CQtyO5RMPLDA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ms. Michelle Dunkeld is very informative and helped us decide between the units. Very up front, patient, pleasant and professional. We signed up with her.",
"date": "2023-08-14T16:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bed3be6f-4f31-4b63-aae5-2bfd3ccf77d6",
"author": "dimitri kotsakis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFyTf0XpUMzq8C6E3HFLo5EEVIBU_KoY-QAc9NKHJk-rbPOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer experience!!!!",
"date": "2023-08-06T21:44:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d30cd492-408c-44d2-bd94-ba2484f4e8fa",
"author": "Barbara Laing",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2SJ7hG-PUNf0N2cuYYlPw4gsBSHVYSoQDTBy99BH6FlqRTggb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was great to work with, I came in at 4:45pm on Monday night to ask a few questions. I offered to come back another night to look at some units since it was a\nnear closing time. Michelle offered to show me a few units now and she could even help me set up my unit before leaving, so I didn’t have to do it at home later!\nMichelle, Thank you for your personal service and great listening skills to help me determine what size would be best for me. Looking forward to storing my valuables with you. I set up our account in July 2023.\n\nIn August, I came in and spoke to Will and Sam, they helped me prepay my account today. I mentioned that it is hard to slide the lever to open my unit, they gave me a tip that if I step on the bottom of the door the door goes into the track better and the lever will slide over easier. Man they were right, that is a game changer! Thank you.\n\nI love the climate controlled storage, the lighting that turns on as you walk in the halls, and overall safety of the units. Every area is clean and easy to navigate.\nSo far we’ve been very satisfied!\nSincerely, Barb and Scott Laing",
"date": "2023-08-05T02:28:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "350a4403-5426-4d47-9e4f-0eba3a5105e3",
"author": "Mario Zapata",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJpIT3edYMWPEcrL152YvgBcCPBVr7sAvD4bBmMgnCBodtsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and professional,so these facility is awesome,clean,clear,full !!",
"date": "2023-08-04T00:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a89dcedc-5c3f-4158-8b6b-5b33de56ef25",
"author": "Nena Audisho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtXa463ND8JRURFIB81kXF1e8Jai1rIqWGtTS2KprqZcHVnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-25T14:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3cbeb3df-7d25-4fa8-ae9b-0fe5296bb1b7",
"author": "T Dilworth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9SwfNDGARp_YFPfoB9oa5-i9BUPjV7sh4r0OLSMelaqAJEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld is mostly who I interacted with and she has great customer care. Her communication along with always wanting to make sure you understand is awesome. She is really good about following up or passing something off so you are contacted in case she is not in the office. I would pick this specific location again because of her.",
"date": "2023-07-24T17:32:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7f0f2070-e94e-4fee-9a6e-d0c8a707f6fc",
"author": "Tisheena Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJte--fqPrxKAJtpTYEcR-K9MimSqqSBRtXsQiRlZ6brmrQ_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-22T22:35:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "58a683cd-1a7e-4603-845b-fefadfe5fc29",
"author": "Kevin Cox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhPJqqFsQBX6bX1OjJbafszdzJsAtnJhZPD0vY3JqiFVdRS_UR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff greeted me by name after I reserved my unit online. Easy in and out and a great price!",
"date": "2023-07-19T15:07:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5c2e44a7-e505-404b-a624-e2155819a585",
"author": "Tony Angu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuF9XskIqPxt1Nh4r4lnPq46IjzYJPVD91cOpbDkcRgnm8T_M=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-07-16T22:04:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "342c5aae-8f31-40e9-937f-c39e34b43dfc",
"author": "Jose-Xavier Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxLCHz4G0Q3_gHRKjRqtyW4yF0EMF_6DDFe1SRPIsx-M2jTX0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best review ever... Michelle Dunkeld really nice!!",
"date": "2023-07-13T20:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "52bde0ae-27dc-41aa-b00c-aa076230338b",
"author": "Lenore Henning",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7epdzBGRyUi7BE0DFI1mps7JDeBuqzV0AbUFmwzxNTmnyQmqj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Last minute I rented this storage unit and it had the lucky number **** It has become my new office. I love the convenience, safety, and security.",
"date": "2023-07-12T23:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "90e4a962-32a6-4178-83bb-fad5e4bb7be2",
"author": "Gee R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_pwC8CGdVi0uIPPWVql8RmZp-AUSJ1KrSJN3otrRmBvNtEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Where they have great customer service Michelle is great she will show you around to find the space that you need so come on down and get your space",
"date": "2023-07-10T19:17:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e3982064-5d2e-46a9-9fc2-569169189673",
"author": "Kathy Abdouch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAdvfxChNCmazWmN1HyFwGwC37xeHpHJN98fOykLNqmcqwTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chante and Will have been so incredibly helpful!! The spaces are so clean and it’s been the easiest process ever!! Would recommend to anyone!!",
"date": "2023-07-01T21:41:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b28606d7-61ee-4c23-9110-46e9a2628c15",
"author": "Ricardo Serrano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJimpVqHbC_-oDkj6vsPVkl8c7NfC7V47VrcSQSYmItizQnHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, thank you Michelle.",
"date": "2023-06-30T20:53:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "917aa189-0e21-481d-854a-1d220902c942",
"author": "Laura Serna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqNz0TSksYAsOP9K8wP819n17yGRqrK4MIQ3QJZgprAHYnZK6nvg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Really great price!",
"date": "2023-06-26T18:49:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1adcc316-a818-458d-bb6a-dc8a58eab1fc",
"author": "Sarah Highstone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_HO5SNw2KPPv9fJERWlmyqB7OXWCHmVitM2T4FMxRxP5igOgKZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend. Very clean & great climate control. For 1st floor units, you can drive in & park inside to access your storage. Will (staff) is very friendly & helpful!",
"date": "2023-06-26T18:49:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "99ad24fe-170f-4bcb-811a-62e3784a7fa6",
"author": "Matthew Deangelo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFi8ufzveugvkfQZhzIJre9IhsUCxIcXiv7_P22faswoEH8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have a lot space over here at this location. The manager is wonderful. She helped me out a lot and I’ve never had a better experience anywhere else. If you need a storage unit this is the place to go.",
"date": "2023-06-21T21:10:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9de157a6-d15d-44aa-8999-2ff1023d0634",
"author": "Hector Davila",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH2yLWnA8HxjAV1DHy_uRfIq2CTonQ4jQvuqJU0dPJrCGvMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld (store manager) was very professional and answered all questions that were asked. She was able to walk us through the storage building, showing various storage units for comparison which helped in making my decision.\n\nShe went far and beyond and represents Extra Space Storage extremely well...",
"date": "2023-06-20T16:43:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b2e3e72-60b7-4d18-bb1c-2748740af65c",
"author": "Mark Van Keirsbilck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfoYSfe_NU8NJAyNEx2scJVKbGra7GpHJiMcK7SaCYxjcyDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-15T20:28:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4ae9ce22-ec30-4dd4-90a1-82d72ff8926a",
"author": "S W",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUCBAexCW5rXpM7AyAVirPG7gvETjqP_pMEMnJ32FO-__a3ojN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle at ExtraSpace is awesome. So easy to work with and was happy to show me options that helped me find the perfect space for my things. I'm really glad I came by today to look at storage units.",
"date": "2023-06-12T23:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "23cc04c6-c6b5-4f2f-a967-533d268fd41c",
"author": "Ruth Ripke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgC8wfezhURH9gyrPrBB4-A15lZDaa8SzxgD5fXn-gKqSjjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly workers. Answered all questions and helped me to make an informed decision!",
"date": "2023-06-07T15:47:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa394fbe-6d46-4fb8-b490-433e87a93b60",
"author": "Aarian P. Aleahmad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbv9wPE3q_UAKLdxGScH9cV-NogR3z4sEEl6yMKe3VQuNQm0lt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was a very helpful person. I was looking for a storage space for a while and she took time to address all of my questions and concerns. 100% recommended",
"date": "2023-06-02T23:12:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e755f938-b8a8-449c-9429-4ec0734bf7df",
"author": "Thomas Wahlman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaqXsrpnpqEIC-t8tUlAiOzjYhwM5UQUa18YJ-Ij4Phod9Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and a smooth and easy process!",
"date": "2023-06-02T20:58:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a46b9585-5489-4dce-a76b-5c159380ea33",
"author": "Kathleen Schaper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUCAdyyHNpi5e9WmJgb_xuPOnFExDmHAtyi1A2pjZLm0-mvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was a very good experience.. I had messed up my online rental order and was kindly guided thru it once I was in the office.. she was polite, patient, helpful and generally caring about the whole mess up.\nMoving in things is a breeze with the pull carts and elevators\nRENT.. it’s convenient. Thanks for all",
"date": "2023-06-01T11:46:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7cc40721-21d8-43c0-bee7-16008616982f",
"author": "Maronica gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtdrU2_YCjZWFDZHsLqkgCApN5F_F9v2BRA80viWsuSvKfPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team at the glen ellyn location are very accommodating and he location is always clean. I would recommend them to anyone.",
"date": "2023-05-28T03:01:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "093fd614-2d13-43bb-9e84-2692213e454b",
"author": "Sergiolugoapple Lugo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvNHlvl9xDzT5IM4Yv5DfoBI6HoDhtdK7cl6vCXN3eYahBGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Fast efficient and great energy.",
"date": "2023-05-25T18:17:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "44351a9b-9783-45ec-9044-8d4479e9915f",
"author": "Jeff Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLADVkm8xhNuORXUfuFsPxDE0q4i-_eVaMf3TNbAie_oS_XXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle always helps us out and takes care of our needs. Great manager and amazing service!",
"date": "2023-05-23T22:30:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3644e4fa-fd64-4c77-b8fe-eac42dbc1e88",
"author": "JULIE HUMBLE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4o0lBXXPS1HBt57nKKk2o2zY_1haesTJvphXhB0XSvBf5KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for making our transfer to a smaller space an easy process. Michelle was a great help, in identifying which space would be best for us.",
"date": "2023-05-23T05:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "59be8b90-7ba9-4aa4-aac7-c179fdd33d98",
"author": "Linda Finigan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUT7gikawfzXyRnoSWJRUO6GI5ZiXiFdkRor_ayijnzDPb1hO-O=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is very clean, well lit and Michelle was extremely helpful and friendly - Top notch customer service!",
"date": "2023-05-20T21:55:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f4282680-3ade-413e-9476-aa5e39b0e8d5",
"author": "Jonathan Sherman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIty5AAuaEcxNdlywfpWQNLKQN2oRx917SBv2gJBmlQ86CbDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly helpful staff.",
"date": "2023-05-19T15:42:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "53b2b56d-9cc9-46dd-a328-2216146e98c0",
"author": "Trax Korinzu (AmeriKame)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTUjE95bWHc6iS7TNoYX5tBY6_o0t4OeWXbywC04_s0sY7NmXT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and convenient facility. The staff were always extremely helpfun",
"date": "2023-05-18T14:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Trax! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "61713a99-b86e-4b65-9750-f28196383ba6",
"author": "Carly Basler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXvMpKg4ZI4ajVho69Yqam_N8pytmXK8VTlT2EdODVPn89aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is a great help as always!!!!!",
"date": "2023-05-12T14:30:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carly. We're glad our manager Michelle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a147e48-5a6e-4ce1-94d4-a74bdccea22f",
"author": "Jessica Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxZgYF0XzJ0qoETNflPC80X4Wxm4s-x8-hgoO7KX_Hu9KtpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just wanted to leave a review on Michelle dunkeld I had a delivery today at you guy’s facility I work for Saia ltl freight she was so busy with other costumers but still took care of me in a timely fashion while taking care of other customers this lady needs to get a raise for her multitasking skills and to be so calm pleasant an polite in the mist of helping so many people her hard work did not go un noticed with me an I thank her so much for the curtesy today because I was having a bad day but stopping by there seeing mrs.Michelle Really made the rest of my day better we need more people like her in the world…",
"date": "2023-05-12T01:39:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jessica, thank you for your review. We're glad Michelle Dunkeld took care of you in a timely fashion while taking care of other customers and made the rest of your day better. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "neutral"
},
{
"id": "d415fa43-cb90-4e55-9602-e224cc654231",
"author": "Sally MacDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP03R2dRS-Y_wUnl64Sd7ww2bHLXlYAwkoG-EdTsht7wGQCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-11T18:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sally! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28b65330-9b75-429d-9d9a-6b28db20c285",
"author": "Nicole Drane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVz4GS3so-QzEG5npwLWbChkqZP2uB37SnAFIIe9jB91W5vtGN9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and friendly staff here and absolutely clean environment I would definitely recommend this place for ur storage needs",
"date": "2023-05-11T16:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nicole, thank you for recommending us. We're glad our team was very nice and friendly. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e0db2440-f9df-4126-8074-050b51029374",
"author": "Julia Stauffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTtzkIKUWHmrr2doKQ0MQ7Hx2dox6ns3dNp-edcHaPZLCPbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy check-in process! Michelle Dunkeld was very friendly and helpful!!",
"date": "2023-05-03T21:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Julia. We're glad Michelle has been friendly and helpful! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae5f5377-9c31-4fff-bd93-d3be35018eb6",
"author": "Gracen Drake",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWktPMAEqbgOAbfwWW_kTZl5nkfuhWxVbFEly44ZUi1KmhFCeE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dubkeld helped us out and was super helpful! we were new and had no idea what we were doing but she was patient kind and great! super easy!",
"date": "2023-05-03T21:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Gracen! We pride ourselves on having a friendly, accommodating staff and are so happy Michelle was able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd88bfd2-9332-4115-9796-24ec97c0d252",
"author": "Miriam O'Bert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqvRHh37x96MRZMyMoRESLvGa8VaDb-E0IPCFsiXp4ypNbPbE-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Easy registration process and the staff were very kind and helpful.",
"date": "2023-05-01T20:33:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Miriam. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73c5cb23-9f26-4f28-9f7a-396f7b137d28",
"author": "Sara Brouwer Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXM8JyBOG3vL1YfObVuZU2Wh7UThT_TTK4rLLc7wsIp5B8nxu8S=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was awesome and made everything so easy!!",
"date": "2023-04-30T22:04:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Sara Brouwer! We're so happy to hear Michelle was able to make your rental process easy! Give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f9a84f5-112f-4591-a58b-a2c83a8d6fa8",
"author": "Justin EverlastRenovation",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfM2cBUrhK2KK9dF1vqT51zQfAu5AHmXhg-ceDV2ZUUK9j-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-22T15:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Justin! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12da5b90-b93d-43ed-8a01-7d3cb5153931",
"author": "PAM Saari",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtbFbQTAboe_pitWBjKrXC8-Wp1Vykickpc_7MUEuoJxk22TjO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility was always clean and the staff was always friendly. If the rate didn't go up as much as it did we wouldn't have moved out.",
"date": "2023-04-18T20:56:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Pam! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything.",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "96721a42-c9ef-4071-bbe3-0686c19bcf1b",
"author": "Reo Kusumoto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIekrVS2OagLr-Uh-wBu9E70wIQqwR-3FlsyxR6YalFK9Ojpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and friendly staff.",
"date": "2023-04-18T20:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Reo!Thank you so much for the positive review. We know our customers value clean facilities and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (630) 474-3299 or stop by the facility! ",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a171dcb0-6671-467b-9081-2577a82f5016",
"author": "Jamie Hansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHB-8IjLgTyYgKiIk7uoFuWyLgKK6BDo4rflmRJPQUHJC1pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very polite employees\nReasonable price\nHelpful in locating my unit\nI'm very happy",
"date": "2023-04-18T00:10:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jamie. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fe08517a-ed02-4b0a-b3dd-d69234d5ca13",
"author": "Terry Easley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPR2X_6I6cak5lRq0y8UPXdp0JAJopXIpvWiAlZs8ukdAtGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly and very clean, fair prices for size of units would recommend and use again.",
"date": "2023-04-08T19:31:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Terry!Thank you so much for the positive review. We know our customers value clean facilities and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (630) 474-3299 or stop by the facility! ",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "63967c7f-d4ea-4fa8-b9a9-3bd9727980ab",
"author": "Zain Suthar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0TI9otk3oQ9Zp7oAw07teSbUMXEiEErjn7nL2J7LxYTxNFQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was very helpful and thorough providing us everything we needed! Found us a great rate and we got our unit in less than 20 minutes!",
"date": "2023-03-27T17:20:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zain, thank you for your review. We're glad Michelle was very helpful and thorough in providing you with everything you needed! We are so glad you are satisfied with your rental rate! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bbbceae7-7903-47e7-bbc2-dfc1d1af2ad4",
"author": "Kendra Spearman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmckgagXrzG1zqL4Osc608eJbelzLrU83xco90GGVUpS47vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very helpful and very friendly! Amazing customer service!",
"date": "2023-03-25T17:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kendra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a0b41fe9-c9c8-4008-8c08-f7290b46748a",
"author": "Jimmy Ibrahim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWrBPMV3ahYU8WcYoq6J68uJkGJNSvCwsH57SyHvFIBtR9xw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Once again, I needed to rent a storage unit. Once again, I called Extra Space Storage in Glen Ellyn, and booked a 10' x 9' unit.\nAt the front office, I met Will. He was extremely kind and helpful. He made sure I had everything I needed, to move in the same day.\nThe facility as always, is incredibly clean and well maintained.\nI always recommend Extra Space Storage to all my friends and family. The ones that took my advice have had great experiences. The ones that doubted me have regretted their decision.\nTo the reader of this review; I hope you have a great experience, too.",
"date": "2023-03-23T20:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy, Thank you for taking the time to leave your review! We pride ourselves on having a kind, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Will at our Glen Ellyn location. We know our customers value clean and well-kept facilities so we do our best to provide that. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ffded410-4627-47de-ac13-c9a5984dcdeb",
"author": "Madison Connard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmTgHIQNrrGHfXCcT8s3b1c9ymxqsdd6_g4D1o-ArSl9eAYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-20T21:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Madison. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1505c797-9433-438d-857f-4f0d55452818",
"author": "ryan steinhouse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWXpcl83_uBfyJQFwj_up522KzBUiX72Z_CgrLVl6hek5VNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager is awesome.\nVery helpful.\nClean facility.\nHighly Recommend",
"date": "2023-03-17T16:13:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ryan! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything.",
"replyDate": "2023-06-26T10:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0825d03e-1f33-48b8-8c79-956659166678",
"author": "Billy C.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQzG0HN_AqV4rvrACXspcIR0t6oD-M8hn1QYo2EJQIPCEgPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant people to do business with.",
"date": "2023-03-17T00:02:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Billy! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (630) 474-3299.",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6758a107-b24c-4d3a-b373-1ecaa204be3f",
"author": "Sean Tardy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOIZZrW2Usnp5RkXhIh4-9uRFE5LPGVnX20u88drjsM18IQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-16T16:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sean, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7641b53-c327-402b-9fa7-535d08a5dc23",
"author": "user name",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5TKaZBBU_GhaobJEn5DkhcS-US-6WRlwENGvF72FlB337kg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Super friendly staff. Always helpful. Best place for storing stuff.",
"date": "2023-03-16T16:51:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, User. We're glad our team has been friendly and helpful! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1bbea7be-d8fe-4bd7-90e5-3e94f8f31738",
"author": "Alex Palatinus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHhveFzWZrGVp-F5D7JG6toumlg8oewSL-3v17Kx1_eYPQPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-15T19:09:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Alex! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c337dff8-0f4b-4311-9795-946ba2b612a0",
"author": "Ynnej Azodnem",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrKgnEvV_Av1hffsdqn_rfkQkHdeTqGwUDzgH_Tlrxtk5Qzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I forgot the name of the guy who helped us in glen ellyn location. He was so nice, accomodating and helpful. Transaction went smoothly. He was new but he is knowledgeable and really put his best to answer all our inquiries.",
"date": "2023-03-15T17:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ynnej! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a81e9723-8331-4f94-ba1e-8e6c7c0391eb",
"author": "Martha Abel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgkOw8WVNCI_tAw_OIBcvT-C93LZ-MHhp8GqiYhAcTT9lXmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Will were tremendously helpful in assessing the best storage space for our needs. They answered all my questions and made valuable recommendations that helped me make the right decision. Highly recommend ExtraSpace Storage!",
"date": "2023-03-10T17:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Martha. We're glad Michelle and Will have been a tremendous help and able to answer your storage-related questions! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2947839-0d2a-4895-9db1-14b63ea3922f",
"author": "Sotiel Polena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMDUyXaXFVfzD_Kgc3NbLQzLYUQB3_UOIPh5hv3JY7LV1peA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good response, clean facility",
"date": "2023-03-06T20:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sotiel, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "716cf459-23b0-49c2-a794-b0cd3f271043",
"author": "Skiustin Matos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRJUOy5u2ucYJr5VbdwXggX4UPj6AfGRickIBFQn_9TKgQlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-04T21:57:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Skiustin! We are grateful for customers like you. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddd6e8d6-7063-4055-bf4e-cdcac5fe2c8e",
"author": "ReluctantDuck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYg53g39BEce5fd-eE32n9MouBgh_KhfK6fQHnwzWW8JwT4Ko=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and efficient",
"date": "2023-03-04T16:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Reluctantduck!Thank you so much for the positive review. It's great to know our team was friendly and efficient. If you ever need anything don't hesitate to give us a call at (630) 474-3299 or stop by the facility! ",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "833ac1a5-c05d-40f4-b065-bfdb635af1fa",
"author": "bethany fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTAkV-Gwuh3bXqJEx_Py0snz0_Wf_kbI_H5j0scsYpCScbsanj=s64-c-rp-mo-br100",
"rating": 5,
"text": "very friendly and transaction went smoothly",
"date": "2023-03-01T17:49:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Bethany! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f9c0270-c4dc-41b6-a1eb-ae5d0118f7f2",
"author": "Mitchell Dvorak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC0ZgLuN15tx4kcmmhEvHJ_eYhx6WEfGTyxoPh7A9PcTG5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and will we’re so helpful getting me all set up for our new storage spot",
"date": "2023-02-25T21:55:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mitchell. We're glad Michelle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07b33bea-bb96-4d98-a75c-5a7ab57b41f6",
"author": "Nour Al-Majzoub",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAHem9vTZZYxpQdtwU2WYjT08Bkt1RV5wbt1t_jikxY5VKcLPy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "..Good place with wonderful employees!! Michelle helped us out with finding the room and everything!! She's the best!!",
"date": "2023-02-23T22:21:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Nour! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Michelle was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9e504d0-3204-43dd-b766-c89d95c49409",
"author": "Daniel Maillet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILIVHWgJNxv7_mXeA07QjQ84H625ARXVsI88wxHOet7Aro1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld was very helpful and made things easy to pick out a storage unit for my needs. She also was making sure the facility was clean while showing me around. She takes pride in the work she does.",
"date": "2023-02-20T17:10:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thank you for your review. We're glad Michelle Dunkeld was very helpful, made things easy to pick out a storage unit for your needs, and made sure the facility was clean while showing you around. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d7eaaa47-891f-47a3-aaa5-8d8b3af61280",
"author": "rob Ewald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUOFrPkZ_KXPGVneWp75h1KvM-KhLUR5YbojWopSLO97q7CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld Was a GREAT Help in Getting us a Storage Unit at a GREAT PRICE. VERY NICE and Friendly, VERY HELPFUL and KNOWLEDGEABLE..",
"date": "2023-02-18T18:40:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rob. We're glad Michelle has been friendly, helpful, and knowledgeable to work with! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "751d7403-6e97-4b1a-b2bc-e335262111e6",
"author": "J R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAyjcuFk6BU3HfkaEjqGN28eEcyiyvpZ8Zjc-c6NQZai5QYO0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was wonderful to work with!",
"date": "2023-02-18T16:40:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, J! We work hard to meet the expectations of our customers, and we're happy to hear Michelle hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything.",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f1a2e9e-db04-4b9a-9302-59b0add52d58",
"author": "Kenneth Donarski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIl4X4I1Zg8XeCE-JtUA1PSwvcumtp9U5ZdTRD6H2sH4vtvzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a beautiful unit for storage Nice to have climate control space.",
"date": "2023-02-18T16:23:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kenneth! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1ff7e00-a4a1-47d5-9711-dd78d08235b7",
"author": "Lori Tomoleoni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDOQan1UNk6VsAQKibQFPemanlZMgta8SHqZGHr32grmK7aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is so friendly and helpful! She takes great care of both the customers and the property.",
"date": "2023-02-17T22:57:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lori. We're glad Michelle has been friendly and helpful! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0aa50fe2-73ac-415c-a089-9fd17dc73c39",
"author": "S K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8NXu2mqVL3VCq3XfnglO-Ntqy02QH2Dh6UEi-kdJ4oW8-DwIt=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-14T17:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating S! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (630) 474-3299. ",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ff39f83-c60a-446b-a463-ee225f937bb1",
"author": "PJ Sinopoli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_oMcMsB0qd_scia9a75g3d_0NtuRfwQrxkU13hNU3CtMparNZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome and friendly service from Kim. Pleased with location and facilities. Would definitely recommend\n\nUpdate. Not too pleased. After just 3 months, they upped our fees by nearly 1/3 more. Feels like a gouge. Really feels like a bait and switch. We really did our research to find a good rate, only to have them hike on us so soon after filling the unit. And now what are we gonna do? Move everything? So make sure you understand their terms. We thought we did, and feel like we got hosed.",
"date": "2023-02-14T14:40:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're sorry to hear this, Pj Sinopoli. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "493a106d-b021-41d0-9d73-94b8cba4719c",
"author": "Steve Strauch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqTG4H57vZBQW5QXy0YwRnh1AO3yNsGOeLxRHtyTweRV8wlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location! Super clean and organized. We met with Michelle to arrange for a storage location for our camper, she was very accommodating and professional. Highly recommended",
"date": "2023-02-11T20:19:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Steve! Providing renters with clean and organized facilities with accommodating staff is our top priority. We're glad we were able to meet your storage needs and that Michelle was great to work with. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-26T10:47:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eb700656-7c26-4392-add4-82d32571cca3",
"author": "Robel Gebrai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFYj6_swsH7lIITn7z-tcE-fbem28JQ_DHhGzKGAG79lsTGJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional, kind, and helpful",
"date": "2023-02-10T21:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93546485-f530-416d-a252-e2f7b743829c",
"author": "Kyler Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgNukNQWaXPinq7KmIbURm--uQa4rjQ5RJx1JWWNJLN5VDFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very friendly and helpful",
"date": "2023-02-06T16:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50060f97-b3f6-45bc-b70e-c17daf236626",
"author": "Roadie Ric",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSFbygf9H8hanKriLHYzLVpZntAs1zixJWnRbojJHnb6BjB8Rt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Not just a little bit of space, this place has EXTRA SPACE! 😮",
"date": "2023-02-02T01:31:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a21488f6-29d3-4445-8c05-9d471c23b59e",
"author": "Sumner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcP0lPCuywztfnZ-XAICJFGquabGuDnfQaKUX-Z4jS05GqwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-01T21:04:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "40989372-6a59-4a18-b0e4-38b3602bc6d1",
"author": "Guadalupe Aguilera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_ITtqSeCkNaUhhFMs0PD9JTCjVt-S0uZXKV_bIrpuH3aa5sspKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-01T19:01:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1fb1f192-9e5c-48d2-a703-d13eeae04854",
"author": "Maggie Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJR4k2djxTeG7IwWlsGXDZdIQawoWtNu-SaDjiuA7BIMQUHeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was so nice and helpful! She answered all of our questions, and had a refreshing personality! We were in between places and the main thing that got us to pick ExtraSpace Storage was the phenomenal customer service!",
"date": "2023-01-30T23:46:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ffa71333-2144-4996-bc97-54b75a19603a",
"author": "Azfaar K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW76mG9wJ6180i7CO4uhzZY4ardTprdwexs5FWxkZCFFtbHuub-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-27T20:28:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cab77e0b-7f87-409e-91c3-cc0624d0192e",
"author": "Phil R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx9FOETeHA_24UehHNeEpcvWEOgmqwfuX2fczNO6qkvVCb-w=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-01-26T12:56:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a82f5214-31b4-4786-89ac-d92a9a2c89f7",
"author": "Tonya Woods",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjsXaCs4Gt9Rr1BF0dJYWl31s-p3gxXdv_pYtkVI9d9KTjkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been using Extra Space Storage for about 5 years now since this location opened in Glen Ellyn. The manager, Michelle is always a great help. This last time, my door was stuck and she was able to get it down for me. I’m so appreciative as I’m way to short to have gotten the problem solved. 👍🏾",
"date": "2023-01-26T12:30:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "085bc630-c89b-4e99-baa2-5a81c2cf1e56",
"author": "Christine Vergara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjghgfu3ZiGRGz_EutD21kRKFcX7iLF-7NcYNuksS5dRIjsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-21T17:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d2f40be4-9883-442f-8ab5-9f81d7b52d4d",
"author": "Joseph Mascheri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUounhMuKtqLWp5jhT2oG8oS9eBtU1_6aO8g4fETj0whwKnBge3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-19T01:08:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0f9e4ccf-6dbb-467d-8e40-1514288aa802",
"author": "Ryan Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmFiHnygB682hkz43n0NcWVnEQocmQrQIIZyoAU2nsyAmGqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was friendly, polite and thorough. Facility is new, clean, close to I-355 and reasonably priced.",
"date": "2023-01-17T18:12:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6f077e0d-8923-42fd-aafe-f462a424452b",
"author": "Ryan Hubert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFI62M5fJ4XdbU2F2yy2j8royEgGvHf8l8YiWWL_mU_QPGPYk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-15T23:32:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "291b4a60-baf8-4fbd-a180-50e77518cb99",
"author": "maria Yanez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvkRkCxXNnvqgyjrOpZ5np5IZmkRpe8wRWgSM3PqqsjZYcJjjp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-13T22:42:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5f5fa5fd-3f1d-4d1f-a5e0-43688a19a68b",
"author": "Jason Moreland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIrznrwiyKhAOEkllF8iPEvSekwbMkc__rYc8nECWZJuixioeF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was very helpful in assisting me with achieving the service task.",
"date": "2023-01-12T20:25:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "952f5fc8-d1bb-45ca-8c54-30378f0c507f",
"author": "Joel Sevilla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVASb3kv5c_N6073_JjbmoHSXyw_dbpJmxxXNQ09WBApxmsESj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle,\nHas been very helpful, professional.\nYou are very lucky to have her in your team.\nJoel S, HGR Constrction S.",
"date": "2023-01-10T21:59:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85a64190-774f-4666-b415-87eeb4538d07",
"author": "Antonio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL61WvhP7w8k-DCmbOpr6_qosVLNPq1BEWjcnM7e3c2L7FeFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-09T16:30:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c928f3bf-ce2e-4176-b86b-4ec294ba0140",
"author": "Mir H. Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPHkDWMhxRyT2EdezKqXkwGZy1eWAa6G0_ZRPA6MTQ_vFdxjm-LQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to store household goods or vehicles.",
"date": "2023-01-08T04:15:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ceb9b510-1207-4612-8541-645efb8727b4",
"author": "Howard Woepse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9yjwz1lWJfF2dOX_wDWzmiTWAExAUoB2qys0hbwAb_msxFx-5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful with customer relations. I needed paperwork for picking up freight and Michelle got the information I needed.",
"date": "2023-01-07T20:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2005d4ab-42e8-4b6b-9f4a-4941036a317d",
"author": "Eric James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn_by_Nmm8nhXTClW_Gai2UBTXS5ixi6vTbr0sc6Ij-64cZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-07T16:25:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eric! Don't hesitate to reach out to us at (630) 474-3299 if you ever need any assistance. ",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb160988-bd72-4576-bfe3-690bb53714c6",
"author": "Dallas Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxFKu7yoeeO52ML8kxCkmLLNwFlycbupij0S9lseezbdRlBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I wish I had all of my storage here, this place is perfect! Michelle is very helpful as well. Great service, thank you.",
"date": "2023-01-03T18:00:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dallas, Thank you for taking the time to leave your review! It's great to know Michelle hit the mark for you! Please give us a call at 888-storage if you need anything from us.
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22ba7fa8-ce38-4252-96f7-dde26a04a09e",
"author": "Guadalupe Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbD3nLODOfXoSKA957OzvPrQccTLtfO7qtjfw8EkiUouyz6bNpnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience at Extra space storage has been very good! I did everything online then just picked up my key at front desk. Very convenient for me (:",
"date": "2022-12-28T22:16:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Guadalupe! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c6ceb75-0500-42fa-994b-a084cdd31740",
"author": "sana akhter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRCo0IVE1toExvD33OlRK0FLA_B6YmSZWfCxvDM38Szuwse_cG1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Customer Service was outstanding while trying to book. She was so patient and kind, and made the process a breeze :)",
"date": "2022-12-27T17:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sana! We're committed to providing excellent customer service. We're glad our employee was so patient, and kind, and made the process a breeze. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ccc537f-7ced-4c9b-9339-e65ad6dec7bf",
"author": "Halie Stevenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXy-JAGS1BvGaGKQXj-NRAGv-3xplc6CesqIC_MgsNXTiZglapx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-21T14:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Halie, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c324f496-b681-4680-b808-7823aad3b719",
"author": "Margot Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq6Xqi4WdHMVkeKf-15UuNxXTwgyYq-Tg4gy2C36MdKepOsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was great!! Got us all situated and was very helpful.",
"date": "2022-12-18T18:12:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Margot. Thank you for the review. We're so glad Michelle could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d8ba345f-7f8c-405e-a178-191dafd5ca51",
"author": "Katie Diehl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAfihASSFWqbStUtdZ7Dwqcij8dR-nsyzplf4FMe7i_ro0NLu7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-17T15:32:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Katie! We are grateful for customers like you. ",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b54f4d2-3370-4aea-bd15-e13095edfe2a",
"author": "maria dipierro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQaOCUZXaulIKoxMRzW_v6zMkSY-InVVbbKURk6Vf1ok-rEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found the facility easy to navigate through and very clean. I decided to rent a unit that should satisfy my needs.",
"date": "2022-12-14T10:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Maria! Providing renters with clean and easy-to-navigate facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "620a8d64-2fda-446a-b6df-cc0888b5ef8d",
"author": "Justin Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfYs8GNcTDBXj2Ez-RWzDcsvQAa_soshz9XyqyI-lJxnDGIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was awesome! Made the whole process super quick and easy!",
"date": "2022-12-13T19:00:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Justin! We're so happy to hear Michelle was awesome and able to make your rental process as quick as can be! Give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17ff21d9-f937-4952-8e00-1f48acba52df",
"author": "Marcelina Franco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6zuyqafR8uWVndDE-gcoCnAlZItsGQ1kO6f2F9RKh5B5Gyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle best customer service, helped me so much thank you guys",
"date": "2022-12-06T23:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Marcelina! We are glad Kim and Michelle provided you with great service! Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything.",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb2cf642-dac6-4354-830e-5b4e958d614b",
"author": "Nicasio Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZG_UYfNaTc4B2bnpBhi1rNB0B-6LHXY6xIsb7_GKAx0Ubew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle are just the best good communication and trust worthy",
"date": "2022-12-06T23:56:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nicasio! We work hard to meet the expectations of our customers, and we're happy to hear Kim and Michelle hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything.",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "da40436b-f313-4e10-a9dc-7f56c747e68f",
"author": "Jamie Weldon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtZ-c4lwu9DG6upjNtlG97EopO9rCZL6DDbg81yQErsoEh7zgX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Meet with Michelle today after I rented space here for the first time. She was super helpful and informative. Place is clean, nice, and convenient. We picked the right place to store 😊",
"date": "2022-12-03T20:02:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jamie, thank you for your review. We're glad Michelle was super helpful and informative. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to stop by the office if you need anything.
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "664878ac-69b2-4cd1-b5ca-27fb1158fe3d",
"author": "Harley Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzjxA14ZVAaGVoIbfiXUpVpcCW-ga1svIvtOHiu4H62lWAeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was efficient and informative. Great experience.",
"date": "2022-12-01T02:17:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Harley, thank you for your review. We're glad Michelle was efficient and informative. We are thrilled to hear your experience was great. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1716746b-5756-4dac-9f8f-18b75186b495",
"author": "Frances severson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ01bmGhMSq-11pwwtUmQ9xMe0MxrmL9AES6S5cN7eMDKr83Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great storage! Very clean and organized. Michelle was extremely helpful and very nice.",
"date": "2022-11-29T23:28:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Frances! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! We're glad Michelle was extremely helpful and very nice. Stop by our office if you need anything in the future!
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ae5dc238-7405-485d-bb7c-5913ea2ccb9d",
"author": "Dean Fischer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr3aInQv8K4bHhHKROTgILDJ7BqS9hySJiA6y2R-4XmmvaPzI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkeld was super nice and friendly and helped me with my questions and issues!! Thanks Michelle!!",
"date": "2022-11-29T20:46:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Dean. We're thrilled to hear Michelle was super nice and helpful! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9650ff3b-4958-4c63-a535-ac2f1cc4db6f",
"author": "jason wolski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNtGefswHCeiMTLlac5-eAuWATVSuCMjsKYCGywaBZpcPaFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and proficient service. Thank you Michelle!",
"date": "2022-11-25T21:28:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, thank you for your review. We're glad Michelle was very friendly and proficient in service. Stop by our office if you need anything in the future! ",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "585e3f95-b301-404a-99ce-8bffe878b613",
"author": "Henry Kristoffersen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMw6irXcF0XWDGiGpmNpz0VRR5xzF0kGc65VjR4I2HoNGZZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very helpful and kind, showed and explained everything very thoroughly. Would very much recommend going here.",
"date": "2022-11-21T20:06:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Henry! We're so happy to hear Michelle was able to make your rental process hassle free! Give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f699a5d9-a87b-445d-9e67-fea033fabb82",
"author": "Ben Asire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY79svytObONVitwtjgXAKg6RurNJ0l0Js6EWBnkeBmJRA_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely great experience. Michelle was wonderful showing us our unit and we're very happy with the service we received. 10/10. Very good prices as well. Nearly a hundred dollars cheaper than some surrounding areas for a large unit.",
"date": "2022-11-21T20:06:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ben! We're so happy to hearMichelle was able to make your rental process hassle free! Give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "88e1c3fd-387c-4877-853d-085ee1324f5a",
"author": "Donald Mago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd-i5us7p-JtYluVneowUzpoiOae3q6mM3f6N9_4jej39M0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service from Michelle",
"date": "2022-11-21T17:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Donald! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac44137c-9eb1-494c-bbc2-6bed4be8d6dc",
"author": "Carrie Beth Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGOqQH3fKbJJT3bCmcaIaDuTPBmnmZvieufnkhtbbQB7Hb3gHC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was awesome and this location is super clean and friendly. Has made our transition to the Chicagoland area easier. You must check them out!",
"date": "2022-11-21T17:14:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carrie. We're glad Michelle has been awesome to work with and that you found our property clean! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.
",
"replyDate": "2023-06-26T10:47:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2648bc65-3a4a-4778-aead-7fc3daed8b20",
"author": "juan lara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLM1FpmAAsIL7gGzS51UnYriS1OTMIC-DWrK_1pEioae1Ixw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent",
"date": "2022-11-19T20:31:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8568f408-2b53-47b5-b726-30a401e335d7",
"author": "Marilyn Lara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWT9ptk8F_EGxqmJgNFGDLpW2SeRmdTWIEJYtQdySJ3lZyYqk_5Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-19T19:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2f415263-ccc0-40c9-8b2e-8c279e3a526f",
"author": "JJ WW",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB2TXns8H8AHnsXTpK33BhTRe4yt7AocmQsZoBhUrbyXr5ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "very friendly staff, highly recommended.",
"date": "2022-11-19T17:47:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6f2c59c-627f-4ec1-92c4-e06fa7c895aa",
"author": "Keith Vaux",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKP3VrRAK841ia-uSsYGPrXpl7rqg_DXvbXLYgF7gvwb4H4bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is such a friendly & customer service oriented lady! She made my experience so smooth & stress-free. I do really recommend Extra Space Storage at Glenn Ellyn, IL!",
"date": "2022-11-19T17:39:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6759ad3f-8982-4030-adbe-cbf8c9b90d8c",
"author": "Falak Arnous",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdc_NTT3OwPwKZYqNkWZk9mbjysHnUKN9xlrPEjqgMj4BOCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle is awesome!. She was so helpful and she made sure I got what I needed with a big smile on her face.",
"date": "2022-11-11T22:40:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8c4c6d2-7945-458f-a749-20d013ef4997",
"author": "ET T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNhy02ZoJMl2sEXw62zyKaNt6j4LuozmN-OqR3Gh_SzIGeaTs=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is big nice and easy access to. Store manager Michelle she was adorable and cooperative with us\nThanks 🌹",
"date": "2022-11-10T00:48:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b2241b89-6830-4125-acde-51b8981404f0",
"author": "Heather Knotts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh8HE1v4AFZN6JCOsFKLZh--5HbCC8rJF_kvaj_LmHsp94bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have rented from ESS in Glen Ellyn for two years - all our stuff was safe and secure and undamaged. The space is clean and always had dollies available for moving things.\nHad an excellent experience at both move in and move out! Michelle was extremely helpful and accomodating during our move out - highly recommend!",
"date": "2022-11-09T18:43:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "53cbc6e2-18b9-44dc-8656-9936e959d303",
"author": "Michael Spadavecchia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnuFS_7HsPd54H0VqfgQ4LATeQvnSHfje-1keWif1j5jwZwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim were very helpful through the whole process. They ensured us the cheapest rate with good service.",
"date": "2022-11-02T21:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "aa73b6ee-d628-4e18-ac1b-7bc5e59b6fce",
"author": "Kandi Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY3zEVk6aloQZRUo4U1Is48GbWC_cEEn6T-4dAxqOsGgM-Sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented here for a few years and have been in a few different units. This on-site team has always gone above and beyond with my requests. I moved out of state and needed their assistance, and they did not let me down. Thank you for always helping me out! 10*******",
"date": "2022-10-31T03:28:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "53e0daf5-db2e-4272-a8f9-9794fee6236e",
"author": "630Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISoKEqT36DPno_03ta-AdQLSVKA7SZMiNPA0N8mmWXL7u_qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and very much helpful I strongly recommend this location Great service!!!⭐👍",
"date": "2022-10-29T20:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17a7f363-db1b-40f4-ba25-b1e06473362f",
"author": "Carlos Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOmOxa_EQ0Pj8NqoPoXYjCWGuDRURyU5UesiZWnCTyntUhTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and good service",
"date": "2022-10-29T20:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c37688ec-a858-44a1-b56c-f803f2bce51e",
"author": "Ricardo Aguinaga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5W6EpaenvAvEofHBxsH8jXx43p-xeZwvGHeK3HvFLSmjBnlyv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T18:40:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b56b8b5c-5f48-4e2f-bb00-8e3795e3f3fa",
"author": "Julie Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyIf9KIv5Ws0Ofpw-aLRcaSbNSCSL2or9ryHpiRXQbPQzJsMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "First-time extra storage space renter. Entire process was seamless. Toured Glen Ellyn location and shown different space and rent options. Communication with store manager Michelle was pleasant and easy. Decision made, contract signed, moved my stuff in the following day. Very impressed. Thank you!",
"date": "2022-10-26T13:03:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b7c51fb8-a56d-4d21-aaca-1e69b56c95e7",
"author": "Grant Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8FpiFsqasMrokfL9lSH6RU9GUOGJd49XpzSCP4k6fVRNy0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-19T23:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6ab6ad7c-affc-435c-b83e-001043021b46",
"author": "Greg Z Dead",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFHZAQmR-L8-XMiYPfHrmoNAefi7hUoaGqz-_Llj2nAJRIGRI=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-10-15T13:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "54f03ac0-66d6-4aa4-a3e5-ccb4c0e228bb",
"author": "Nooruddin Tejany",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8kpYY38EOU6sTfAZIp-daQTDT9JXDl5zNfz1q6CP6T_41DRmR=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love all great Experince Micheal is very professional and friendly\nGreat lady",
"date": "2022-10-14T20:04:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e72cf04-4e23-45c6-9f65-711e9739b81a",
"author": "Steve Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQZI6frVgkc3Ev9qc-wFCN8hd2DBkBy-64RWG4Inx6DT2GO3U6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was great. Love the team here!",
"date": "2022-10-13T19:52:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8396f818-049a-4464-979c-0f2c0ea3974f",
"author": "Clinton Sceles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Z883c3vTmfpjz3dKWJvoc8v_u3FU4JQnUURP1OblJfMc-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility. Great staff that are very helpful and actually try and get you the best deal. The facility is so well kept. Very well lite and clean. The elevators always work and are available. I am very pleased with the service and would definitely recommend Extra Space Storage.",
"date": "2022-10-13T15:30:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2bf84b76-6167-4191-be65-3f6bb6d5592c",
"author": "Alan Berkowsky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBEHm9AtjBvR9wxqBxqpc2K43b7EPtnvO4lO6QS5ftp9T7mA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly. Helpful. Clean!!!",
"date": "2022-10-12T16:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e882542f-f80d-42bb-bbc3-7d5488437fc0",
"author": "Gregory Godfrey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8AAY8cIUgE8IYJ7eLvaOzQWzimue-yyww6Wv3KK9YsualTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was a great help in explaining the options and how the facility works. Thank you !",
"date": "2022-10-10T19:48:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ff8da325-698c-48bb-ae1b-34365847e2c2",
"author": "Trey West",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLC7tDD3F859RuvV1e8ExIODuRBpB5FCN9KUr3TRFshGWec3Du=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented a unit online and was able to go same day to start putting my things in the unit. Very easy and convenient and a great price!",
"date": "2022-10-06T17:55:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4738a6d3-b091-4c7d-898d-7d9f287be218",
"author": "Joshua Bamibe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5OLkg3JGxExcfO4fh7FKftNV3LbhWIomyCvw_4J8iI4OcVM2i=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady that assisted me was fantastic. I sadly don’t remember her name but she’s very good at her job.",
"date": "2022-10-04T16:55:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cfcf6fd2-c511-43d4-bf1d-6db5c96e5e3e",
"author": "Gabby Osterby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYzg5IrF8JFf426JFHkJ5KLC5vbDjfBDFqtMnhPkOuByAtwPo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great at showing us our unit, and very thorough in explaining the process of accessing our unit and any issues we may run into when going into the building after hours.",
"date": "2022-10-01T20:11:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fe3a759d-2771-46b7-bc2b-2c40228552e0",
"author": "Aidan Osterby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbxfeXfBs30LbHSvX9X5y9O1RQVCzYbEH3J0WjdZokFpLKsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very conversational and thorough in her explanation. She took us to our unit, confirmed where it was and got us all set up with our keys and lock. She made sure we knew all of our information such that I'll never have to worry about forgetting it.",
"date": "2022-10-01T20:08:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "4a8f864a-de48-4e96-98d5-88f67391267b",
"author": "Tarsha Murray-Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvvNmi8iE-jd-ZeYM9Q8x1cMLDLRbDX5x_ZNCNcrorFRaQdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-26T15:58:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "846dff4f-bc5f-47bc-a5b8-692eaeb1546c",
"author": "Sid Gnarls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6ISCiMoRZB3z6Piv3Lez4cSgwiKhsHts6EDR8C6LI1cFl9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Michelle was fantastic! Rates were very affordable.",
"date": "2022-09-21T22:59:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "cae3d9f6-84a4-410b-88aa-b18bd331ab3e",
"author": "Izzy Eby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmbvUMUbUeTY1qRx9WVrRvhWPCrD6r_GxBvp831Q3xR48BaYw1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly staff (Michelle was great), very clean and spacious, clear directions and reasonable rates! Great experience overall!",
"date": "2022-09-20T16:09:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9a3a715a-7f51-4706-bc40-a62e9d4c5e33",
"author": "Joshua Baty-Barr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdbBY3G6lMSso67ePN2gZBAhTuy8cZiaMSiv404WGJgnAkU7AS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great clean space, hand carts available, friendly staff",
"date": "2022-09-20T16:08:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cd669744-2863-406d-9647-660e8e88d80a",
"author": "Robert Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRcmJDnLfGb5DXe6p6tyw1xvWtAkBqavZrQa0r6r9dM_xz4g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-17T18:49:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "49146f99-0295-488c-b6e5-31a4bdc6486c",
"author": "michelle oliver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9rGNNJ3E7jYkWHvUk_3L2NRGC_zXMj7K9ccsHaAZIrhf5bxY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Safe, secure, clean and the employees are very helpful and provided excellent customer service",
"date": "2022-09-16T20:13:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4714654b-a6f3-470a-ae09-a90031d3ed2f",
"author": "Bryan Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZuc2oa8qSVfmdB_1pNUuhXItffPuvO9MI6UR_dH4YqDCQqyWRsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was extremely impressed with the cleanliness and friendliness of this facility. Located in a wonderful location not to busy. Highly recommended",
"date": "2022-09-16T17:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "96decd67-4b5d-46b5-994a-ebf8e28833e0",
"author": "John Salazar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwV1KRF8UsLBk8yJ5aqF8-itug5uGeJq4bV-hinBR2AvtgYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-14T18:24:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bffee90d-e5b3-409e-a422-eebe26948124",
"author": "Larry Hanson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITwqZAmSDZ9HgzmJjgrggH9mMnnJ1xYgi4x_ek0p-y6T9Zkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was amazing and helpful beyond my expectations. I didn’t expect getting a storage unit to go so easily and can recommend Kim without reservation.",
"date": "2022-09-13T17:46:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93fc93d4-9389-41fe-9c10-5428b226b304",
"author": "Chris Lillie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEVwooXPlkk5VR4PgDSvhR5UZDI525Fcsgoqv59-ESWO13=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very nice and showed us all the units we were interested in before deciding on one to rent. The rental process was quick and easy!",
"date": "2022-09-07T18:43:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ce63cdb4-c38e-4c58-b037-bfe0cfc2f9c0",
"author": "Obetd García",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWSXO09bZAhPyh84fvtSbFzreasFGAQJaDZNjXvalD9ibyH_M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service, clean storage facility!",
"date": "2022-09-06T15:23:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9d4fbccf-bf71-4af0-bec8-81c413646986",
"author": "David Rolon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFHoMjzqZrB2QVgCC0sOoHnT7jLJF5Uul_LvDa0zfUcGGiDgSf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was very helpful she is amazing",
"date": "2022-09-03T17:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05c1adcd-214b-473e-bc52-4a00fea045a8",
"author": "DeAnna Rolon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNo8J_A7arayvp9sdCaB2EKm5E37T1y3Eg91vM0IEZidZZZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is the best! So helpful!",
"date": "2022-09-03T17:56:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa918865-1946-4d18-b31f-6310eb4117a3",
"author": "Cassie Schaber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6Nt2Ang_AfNLY8CHqnDJtZwLvj93OVuRRLyhZwzJTZrgEXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything went well when setting up a unit!! Michelle was fantastic and very helpful! This place is always my go to storage spot, very clean and everyone is nice! Definitely recommend!",
"date": "2022-08-31T21:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d079789e-5ccd-498b-a650-87a2bd3020ce",
"author": "Gregory M. Rhodes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxuIkjcVKtW5-vT7TEHYkijWqIitK1cZO2EkPSMjil-06oxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found the facility easy to navigate through and very clean. I decided to rent a unit that should satisfy my needs.\nThe assistant manager (Kim) gave me a really great tour of the facility while anticipating any questions that I might have and was sensitive to any challenges for my specific storage needs, offering suggestions and solutions.\nKim was very informative and professional while showcasing a friendly and kind self which is uniquely hers.",
"date": "2022-08-29T20:07:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9e293865-c3db-4dbf-a3c5-1c9e0d438216",
"author": "Paul Heer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUwmfm56OZnZ7PsAUvH6tcM8MhS23i2__dE7QFRILwA-VJIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage in Glen Ellyn was great. The facility was invariably clean and secure, and access was very convenient. In my occasional interactions with the office, the personnel were always helpful and friendly, and made me feel like my business was really appreciated. I would highly recommend this facility!",
"date": "2022-08-18T01:58:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "06f8e870-acf7-457e-a593-c56072521a03",
"author": "Christian Voetberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrPFrkUgH7NKZ1V1AFcfDGEx9BCm1CJBhMT1QyJwybjF-zMQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-08-15T17:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "47fe1af7-75c1-412d-a953-3918f5ec072e",
"author": "Irene Zaragoza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT2U3FMcW2X2PyDOEV2cpGGF306JB3qfFfRQfsQlKEM2ykkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility. Very nice workers. There is always a cart available when I need to use one. I would definitely recommend this storage facility. 👍🏼",
"date": "2022-08-13T22:06:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4a84abe1-cc0b-4812-8736-9f56749185c6",
"author": "Diana M. Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpSgsXj7PqBfklowVkGdBDxgWx8s1PqFqrihbGr-Q9-f-TvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick signing contract, easy move in & out for summer college storage.",
"date": "2022-08-13T17:55:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a40d3b85-ac1b-4603-bf23-7c3569cfed07",
"author": "Joey Mascheri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq5wmej7mpPv7EWnI014PZpH3xFo3k6Wfup2CRYqreFoqtmGDOxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was professional and worked with me and my situation. If you have any storage needs this is the place to be. No obligation and Hassle free. Definitely recommend for anyone looking to make room in their home or keep something valuable safe",
"date": "2022-08-13T17:05:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9f7214c0-6db8-4ef2-b8f3-5d864f195e86",
"author": "Nick Peric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRoOLj_sJbwHB5YbfV7UN_uVsKqyvNMfVoGmN-K6YkEmH0tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim are doing a fantastic job thank you keep it up",
"date": "2022-08-11T20:59:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2d555498-e9c6-470a-8558-174c7be064cb",
"author": "Kuba Aman (AKA)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHKcu7-o5icmZLKw19H-uA9d6t_Ne7CAFfYYnuqRdiTQG1YqP3EQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim and Michelle are really nice and helpful.\nWe loved the service and the area is really clean and tidy.\nWe strongly recommend!",
"date": "2022-08-07T20:54:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d8304b95-9943-42f6-be36-d05f9b7a15ce",
"author": "Jimmy Sinner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJowVYQi4pI05bbBOxvFM3nq8YNN-qmx2Jx8VH56RQpiKNH2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communication, helped out every step of the way.",
"date": "2022-08-05T18:08:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "21149dc9-3e4b-4d7c-b518-a8642426e68d",
"author": "Money Not Clout",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO5FBV_diFgA1kufFX5XfoeQm3JdfDM5QC7C1KsyFp-uDHXFvR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-05T16:54:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c1add03e-27d9-4efa-aaf5-6c67ec47e972",
"author": "sarah adler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFpG_c6LWvzwzaXFdEE4HddUC3lGIKOFvZjaz6m56s0je72tLz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle and her team took quick friendly care of me! They helped me get my things in and out quickly. The space was clean!",
"date": "2022-08-04T13:01:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8ff1311c-e861-4fb3-82e3-ae702d39da9c",
"author": "Maria Michele",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1awsJLtb6pqohwQOCrn7XK1BPKcZ0inmf6kA5tCUgtD5PKg9N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle went above and beyond!",
"date": "2022-08-02T13:15:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bb208722-a9ee-4042-b086-1a59366c659c",
"author": "Main line moving and storage Corp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3lWw-Ek4Jxi7Xt_-9K6iOMS5e2f9U7Hx8BugCak4W6bezQKqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-28T23:21:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3567e2c4-39fc-4510-bcce-deaa425b5f62",
"author": "Michelle M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQZK6QZXV7cYFfLaCgY082LruGP6rnRdUyMaOMVmfdG0_WcHM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-28T20:57:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2783366e-7da5-4798-8a22-5d755d71c9f7",
"author": "Dwan Westmoreland Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXICRYJYKtD6SUl_eqwZ9htCQKoOYozzf_VI9pRDeTlT18APdM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility where you can drive into the storage unit. Easy to move your materials in and out of the storage unit.",
"date": "2022-07-25T21:26:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "43e8b113-4fdc-4067-8c48-13b1f72f88ed",
"author": "Bryan Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZObZXJRYkAiYUg8wLbulD3fhYz5O5H2LMfU2ZI9sy-Q4haw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim did great helping me with my unit",
"date": "2022-07-21T21:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "92f07878-d51b-47cc-b0b4-a8755bbf725c",
"author": "Sonya Wiedman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo-QhFaxKpstEngDha9ANFdFUOCFXgXSA1FT5fdQi2aAHskU1n=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-21T17:46:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "df102a26-426b-4eb9-aa37-75c0bc84e963",
"author": "Gary Galimore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMkF3wmw6zoJ7Dfr8WKLc30RtW8jR-iJSYUzDB1ibkEwqCRWP4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff is extremely helpful in determining a proper fit for your storage needs and follow up to assure your experience meets requirements. Staff assistant doesn't stop after you rent as, their availability during your contact with them and continued efforts to meet your needs is always pleasantly apparent.",
"date": "2022-07-15T21:17:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b728933d-70e8-4dcd-b502-44d43df7e694",
"author": "skeleton john",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDcN-QvmGfui_ojsbFAKNj7mAEWEpNSBZ-FKe7CKLakKVWGtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-14T19:04:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a69e4088-ffe5-44cf-9a16-53bfe025d5e2",
"author": "Marco Paolella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzaojm90w9PKejZqSmAtWnXGfZPZ1Ovcg7xUelfjYsdOPTrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is amazing! She took very good care of us! 10/10 recommend",
"date": "2022-07-14T18:17:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1ca8fd6a-f9b6-45a4-8d63-b7efaf0c1f21",
"author": "Hamza Hanif",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWHisnYzEwx8CnQl97zL8H0uL7erTC468Vu0BBhunuZMNo4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was the best. Very good customer service. They should get a promotion.",
"date": "2022-07-14T18:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3f053cf4-57ab-4a49-8c94-94bbbbd42424",
"author": "Thang Nguyen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWapeWMKN1Zj-VJY7H9y6VG8ydPyyP2TBxeen6CFy1GyidrgN3E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-09T18:00:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1809bf80-5755-4461-a64e-074c01630dbb",
"author": "Samantha Hopper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd51ts5h5ANpGlXEVEvS2XoPbUxX7tmylyasDSdgWWW6xu-3VO=s64-c-rp-mo-br100",
"rating": 5,
"text": "very clean and well managed",
"date": "2022-07-08T21:51:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a3d603b7-2fcf-4b3f-8fe8-5a29a0db3c19",
"author": "Candace Wieringa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUhuiNpMRBNzXJeFaEgkr_z2hydGW8zuVXq5uXPxVJgRRjX_oGQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was great! Walked me through the process, answered all my questions and made me feel very comfortable about keeping my belongings here. Once visiting the storage unit it is so clean!",
"date": "2022-07-08T16:53:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "2d68d6dc-c62a-4a60-87ca-c1e17287ebc2",
"author": "Jay -P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg4O2bWSHr5EEdqU32O3ua9JRNgwKG2UzHB4Ju22NDR6EE758=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-08T16:50:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8cfdbeb1-5e17-47d5-abf6-e69a26b4b12e",
"author": "Kevin Foley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgacoWD03879oXPff4zzHD7CErLosAADm8F5xG8n2Q3f4EXxjo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-05T18:59:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f9b9ee9b-9924-4d09-8e19-854335cac716",
"author": "cameronhawk2",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX39szao9NtFQP4U1paUMF90X286oieCwzYu3mBLamTrT1i2MQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-02T22:08:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "db2bed46-0ca2-4abc-b8fd-c8cebb9a23a0",
"author": "Alejandro Zaragoza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2S7IfoVM7982VykDBPVz3NgsDj725Pnye2AbzKhpZ3ziItw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding! Fantastic! Great choice for storage. I would recommend everyone to come here for all storage. Michelle was wonderful. She treated me with kindness and respect. Michelle, Thank You for caring for all customers needs. I rate this 10 stars out of 5. Thanks Again!",
"date": "2022-06-29T17:32:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6dd89c3f-2abb-46ec-a9b4-e7a285d88312",
"author": "Chase Hoffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8Ey6Fz0-NVPryi_KsCIuihflx_6Ulk3cm5nwWLXO8sRM0DQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-27T17:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "439e8d1d-1da6-4828-af0b-afe2c5b8d9aa",
"author": "S IX",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWszKfypAeGe_dWsVeIxD_TZjjRGbjkW0NjCeRjOnvES4ehd4M=s64-c-rp-mo-br100",
"rating": 5,
"text": "An absolute joy! Wish more places had this level of customer service!\nThank you Kim!",
"date": "2022-06-21T18:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b4511f44-f91e-408d-bf71-fa6b30a0b4d1",
"author": "Brenda Bustamante",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhILHnSkZw850nR30FOVPLx1reEYQ8MgFKzpKcLHKMKKrhH_mgSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was wonderful! Helpful, quick and just overall awesome! Thank you",
"date": "2022-06-20T16:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f36dda4e-7ecf-44b7-92d1-7354fc2b2e50",
"author": "mark hovlid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpidW8YnVHSef8npS6Tnocd_fEDU2g0GiDLGWg_iZ2bPO5sw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was very friendly and helpful.",
"date": "2022-06-17T20:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57cff45c-2e39-45b8-86f3-ee9d2ab9883a",
"author": "Brooke Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8jnBOyO0rRA8kGCY_SOiosZ_ODdtKCk7So3jmVMtrZ4w3RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very helpful and thorough in helping my husband and I find a storage unit. She took the time to ensure we picked the unit we wanted and walked us through each step! I would highly recommend using Extra Space, their customer service is great!",
"date": "2022-06-16T03:46:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e33b1498-a8c3-4f8c-9d61-f602619046f3",
"author": "Kenneth Phipps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-u9SViAyrT0itX8iDjK_rtERQzCDsVazDGplhv0tFni9e_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is Very courteous, professional and knowledgeable about the service and product!",
"date": "2022-06-13T20:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d60d9ac4-607e-4ee3-aa5f-8894f22fc7b1",
"author": "D K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_Cg5JV77gfG2WFh_NaaXiF4pVaYRuTNYHU1tbFXkmEt6XEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Why are there only 5 stars??? She's fantastic",
"date": "2022-06-11T12:44:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "01e0110f-6565-4ce3-b249-ade6e169b913",
"author": "Jennifer Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSuviic-ZqtcZkqoYeRNlqH79A_K1KEFFz9jpBHnFI-CwOvIs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-10T16:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "112f46bf-ffde-4bce-8074-4e099ec1954a",
"author": "Wilfredo Rincon Rico",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK8_NNu36jfZbfykRffgBY32TRd4NZbsw71Ro055kjeUPb2_Y8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-09T00:22:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7d2b2833-9699-41c5-a16b-4b74dad6d8d6",
"author": "Syedshah Sadathali",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPooibHBc9aylxV3yIewysm8vGRP0uUYytWOGaHKB3ORPH_dI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was wonderful and was feeling like a old friend being with her and she really helped me going out extra miles Excellent lady and Excellent customer service",
"date": "2022-06-07T17:00:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3fb7ae09-20a1-43d0-84c3-09013925754b",
"author": "Sylvester Nnaluo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwqAunEta-S45zEnkFKykQdk3GNiIsjvSa3I2GMgL59VPHC0Us=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim Slezak was of great help today! I got there to deliver for one of their customers & Kim helped me pull two heavy pallets out of my truck up a ramp into their building.",
"date": "2022-06-03T16:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "525dd4b0-ce91-4621-9cf1-13d30003dc48",
"author": "Michael Hauck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQPy1DZFrO2Alv2KHrOCyrRB_-7DDPe0ehu-FgVYuTnqxKezXm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-03T16:11:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "005aecc4-3a26-4d1a-b18a-159bb7f8ad3d",
"author": "OG Bobby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDn2cdeavFsFyAEJw9zt2zzKKawUtYhoFL8XCNaTOHnZNcZiGv6g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly very clean and temperature controlled! highly recommend OG guarantee",
"date": "2022-05-26T22:22:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "087fefd6-d745-4fe1-8f35-01d734b647e5",
"author": "Russell Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW6exvTei9z-LZbpwtjHy7S-kUYgWyPp6YnJUJtU_4F0KchA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was so patient and amazing and very helpful she deserves a raise and promotion",
"date": "2022-05-25T17:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c8d6364-aa91-4ff2-adb4-99ac58f1ac83",
"author": "katy Mcinerney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhlP-d3WnK21-mSeF5q7OvvGoLhpK814aOl6VjKtNyovn3uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful team to work with!\n\nGreat place to store your goods\nClean, bright and secure",
"date": "2022-05-24T18:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "c1bc0bce-3ed0-44a1-861d-6acefd4adf58",
"author": "Adrian Caraballo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrB2udv9Rl8SSNk1rBaNI7sF2jmA4uN4Y_m5SNXLi2gl173A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, well lit storage facility.",
"date": "2022-05-22T03:51:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6e673970-b8b1-48cc-a1b4-a773628ed4f5",
"author": "Benji Chasin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa8MSXN03cFKKew5wvxjRyyDxybKatjZwy5XDLdqfULvNn-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-20T17:43:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b072b5c8-a10e-429f-9d31-d741dbd99a1f",
"author": "Benjamin Lake",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQcvsb7cWC4mxlpqkWKMMB9Ouj1weGX8rB0tfCs35txftfgXORvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-19T22:44:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "274f34a4-3f32-4464-a792-7751d97efcbb",
"author": "Benito Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpawozFRju1VnNAF5YAOxzPYiEEhmQ6H5_cehnIlBrtZ2hSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-18T23:44:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "999abfd5-adaa-408e-acb9-29b753b39cb4",
"author": "Dyon W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoZHz0n56B-wWtlMV2-2ZuWcNPQR70s-ZZ6U41FanhGsBt-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great helping me out today! Michelle was very helpful as well!",
"date": "2022-05-17T22:21:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "60996abb-d9f5-4040-8b8f-98b76f91a8f8",
"author": "Jean Ostrander",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw4zULO22XkxYSpW6_LpMF7tzC5CAXJUu-ZGXfq0Gcphbo6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage facility is very clean. We were there on a hot day and A/C was working well. I have worked with both Kim and Michelle and both were excellent - Very professional and know their systems well. I highly recommend this facility if you need storage.",
"date": "2022-05-15T03:17:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "73b5ec1f-2091-407f-8f80-495f79b5b5ee",
"author": "Beard Latonya (Rhonda)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLtK4ILlmAnSUDChvBIUCms3Yf4KI0eD3vCE84zK22xSllEOt73w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was awesome in helping me today with getting a storage unit. I highly recommend Extra Space Storage for any storage units.",
"date": "2022-05-14T23:17:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b60c255a-60a1-441e-ab32-131fe903475a",
"author": "ed nork",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvZkvDNx-Tn9orW-lGJOwwKeNofhUGQS-d9zf5hgryb1KySw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, very professionally managed and extremely clean. I have had several indoor units and an outside parking spot for my trailer and have never once been concerned about security. Highly recommend this facility!",
"date": "2022-05-13T22:35:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f8da1e0c-8651-416d-9386-028b80b36df4",
"author": "Jeannine V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9vWOoQFzdroSr-kohNOuJbfnouSxwkBZT5DJPpwvuPuRJbZYV=s64-c-rp-mo-br100",
"rating": 4,
"text": "This is a good, clean, well-lit storage facility. The staff is very helpful and cheerful - special thanks Kim!\n\nThe only drawback is $$$. Our 5x5 storage space more than doubled in monthly fees ($34 to $81) in the 5 years we have had it and doesn’t include insurance or any extras.",
"date": "2022-05-13T21:18:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "498a78d3-bdd5-4d5b-ab99-c7e412fdb948",
"author": "Asel J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_qxuizN7te87BCn_FZ_9x_MORJ0-rgoo-ASoqbzGnuxuqVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was very helpful and professional, neat, clean storage, convenient access!",
"date": "2022-05-10T18:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b3cb79af-37fa-464c-8697-c3161c766a2c",
"author": "Barbara Lattus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_9M0qzCNWrVtAIMEaSwrf2Nw62RiJdszYiateOZnZQhwJsA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-05-10T16:20:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f0dd959f-3e0b-4085-92ec-fef718e35afb",
"author": "Rudy Delacruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg7N9GInOHEWwDDR55uYlOtP8xmbTuZuoHyn2FO_IUVYeyNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle do a great job at keeping the Shop clean and answering all our questions.",
"date": "2022-05-09T17:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bab43ca1-28ad-407d-a324-b6c5c5baa5d7",
"author": "Monica Dunlap",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViEeLAxBKfy1scHsjMekTwfwSmk-tnidkabuueUwtSG2ZVXPY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was so helpful and it was always clean and a very safe place.",
"date": "2022-05-06T19:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "570972c5-3ed7-4863-9b46-75a62f1f2527",
"author": "Jonatan Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmZWbg8X5Y-M1u6xDWT5bzoc30YLsi7KSRrWNi0l5k-bENWme0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean and impressive facility. Michelle was super friendly and went out of her way to get me a unit in a good location. Very convenient!",
"date": "2022-05-06T16:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b4d97cfe-6cc4-4cb2-8230-ecc608f5fa6e",
"author": "Ken Crowne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXozfg6vn1fZE8cN3ofxW2Y17sFbbIotFl7ann6uHzpq80ryzX1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff. Place is clean! Carts are helpful. Hours and location worked for.me...i had to visit regularly. Took advantage of a one month free discount which was nice.",
"date": "2022-05-02T18:25:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "61db5873-1470-4fc6-b3d1-b4537390b03c",
"author": "Paul S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGjt5AtJLozqsDfs7nQaw30OR7G5taVM2LX9_Su2zcUfukG6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a clean place. Run by professional staff.. Awesome! fairly easy to get in and out.",
"date": "2022-04-29T23:32:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "646f60cc-d8ff-4a6d-9f61-dde6c4191f26",
"author": "justin l",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_e612J5h_xfgwXsemrc7Bs3Xoam-uP7akN3GaItg9r282eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was healthful with all",
"date": "2022-04-29T17:15:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Justin. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2acd00a3-206d-4799-b462-95f7ec27e767",
"author": "Ismael Rios",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHVvy9z2gfyZYoCYoutUQEC1fSUt1YGgtE5KrbEBi7taS2WdhT3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T19:31:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Ismael! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "051ad219-1cfb-4abc-bf3f-8bc0b0ce0011",
"author": "Kiara Brumfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsw0K-LbhY1-RFYIXP9dg_cTb8BXIqPo0B3RibeRCz30kEhtcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim Slezak was so helpful and was able to get me in and out on my lunch break! Definitely recommended renting here it was easy and stress free!",
"date": "2022-04-22T17:56:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kiara, thank you for recommending us. we're glad Kim Slezak was so helpful and was able to get you in and out on your lunch break! We're happy we were able to provide an easy and stress-free rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "61b1345d-992b-49d5-a523-47cc81fa907c",
"author": "Ubaldo Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMw5RozyrYGlsBtFFdmAX0N-FHtbFfyR7821vCezYDuh64bA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T16:44:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ubaldo, thank you for your positive rating! Please stop by our office or call us at (630) 474-3299 if you have any questions.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "775a9fbb-7a71-457f-abb7-7711bcf3bc8a",
"author": "Glen B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9ANol_Bo4E4UdNgX3dA6NZpyI9UaBcZ7_9jpX3VfkmYjiaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to work with and the facility is easy in/out and spotless. The website and account setup is so simple.",
"date": "2022-04-15T17:20:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Glen. It's wonderful to know you found our property to be easy to rent and easy to access. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "26ca878c-9910-48e2-a45e-8d7ac44ebfe2",
"author": "Nina Arora-Rowland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbD16a2GDb4i0YtNso-7vgbc7VNRAe0ckpi-QGaKkPM3E51Fbz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim and Michelle are so awesome and helpful! I'm a first time storage renter and they made everything so painless. The facilities are exceptionally clean in comparison to others.",
"date": "2022-04-11T22:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nina. We are glad Kim and Michelle were awesome, helpful, efficient, and great at keeping our property clean. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c10f3af2-3d0f-4741-b396-6f4281a9cda3",
"author": "Willie Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw0-AW4R_yX_JnYvVJGMrAmWY_bTSrw_Om8gN_uA41-N6l7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-09T22:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Willie! Your feedback means a lot to our team.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9973c1f4-d10c-4f39-a2bb-3d1a580df0be",
"author": "John Shep",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9Kn7Vz_GbJCwD8z_ZEwQUgMCnmSkHFUEepl0D6EwZCdXgvTiPRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim provided excellent customer service. Highest marks!\n\nRent here.\n\nSuper clean and friendly!!!",
"date": "2022-04-07T21:32:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for your review! We're so happy to hear that your experience with Kim and the cleanliness of the facility has been positive! We're always here to help at 888-storage.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e5735bef-8961-4c60-b5c5-9b865ef22ea7",
"author": "Gardie Celestin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqBV_NbCZuOqEIHtHoP4vHrNOQby6OOkPxu-Oc1M4ozDMvDZYd=s64-c-rp-mo-br100",
"rating": 5,
"text": "10/10 Michelle was so sweet and very helpful with getting everything setup with the storage rental. I would definitely recommend this place for anyone looking to store items. she was very informative and will take you through everything step by step.",
"date": "2022-04-01T17:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gardie. We're glad Michelle was able to help! We appreciate the recommendation as well as the 5-star review. Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de9cf6d8-0354-47d2-9c14-6c561dce4cd2",
"author": "Tom Svec",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVCQrKpGhAkaM_DAHGqexgTq01mze7UqSF79ih2AOeV93vSoYU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Facility is very clean and accessible. Management is great there too!",
"date": "2022-03-29T00:01:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tom, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you ever need anything, please stop by!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d5752fd6-4ca6-41a1-84c1-f57a9ea48787",
"author": "Jack Santora",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeH48rB6JZs9w-I_0PC_TiSnEPgWRsbzLvIh3jEIC5vh0V7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-28T23:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jack! We are here for you if you need anything.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91cb25cc-474a-4740-b2d0-aeebd27325e1",
"author": "Will",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITqLa3ytZX2jL3Z4Arbtzls9FakDh5Nk8dRZPvTBguKqPg6ds=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-26T21:58:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, William! Stop by our office or give us a call at (630) 474-3299 if you need assistance or have any questions.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "355289dc-6f2f-4ccf-91df-85fb1307f75d",
"author": "Susie S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6Bwx-j0Fbh8erLv_YcSTs6sM8aIV_ckN3utCvk1sTHA5QoqgM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-25T20:37:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Susan. Your rating means so much to us!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cef85dcf-0667-4261-9ccc-1ba3683bccc0",
"author": "Chris Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt087F8uaMg8PXR6px0J9Xw8dcRca8s5m0_cl5VuDk1yOLbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "What an amazing experience working with KIM! This location was so clean and well maintained! She took all the effort in getting me to where I needed to go with easy making my transitions in the build quick and painless. Thank you Kim!",
"date": "2022-03-25T17:42:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, your review is appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are happy to hear Kim was great to work with. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b016535e-4778-4890-afac-bc2c8fe8a897",
"author": "MARK ROBERTSON",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8sgcOZwZ3_X4cj7_LKzlPXO1dNIpWvesRC0ReHh_F1vyxbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim and Michelle are so helpful at my storage unit",
"date": "2022-03-25T15:00:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Mark. We're glad Kim and Michelle were able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae325894-2706-47cb-9455-f1f5de3fbd2f",
"author": "Felix Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXXkdFEFJkcxMBrCO3sN9x_ALO5tftZ429P43gj95KEEVX8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-24T22:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Felix. Call us at (630) 474-3299 if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56b180e3-323e-4f56-8bb2-75c348c9d6fb",
"author": "uriel palomares",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd-GSAl63A3lV78ItFVevOrjCINECXFv9I4p7z5V2OQoFn_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and safe place",
"date": "2022-03-24T22:27:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Uriel! We take pride in keeping our storage facilities clean, organized, and well-lit, and we're pleased that your experience reflects that. Please don't hesitate to contact us if you need anything!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "bf19f525-65e1-4fab-95b5-55693d39cd57",
"author": "Chuck Legg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISElX9HCY1o_1_iGAdso5kvVL8qsbwvDPQnBOINd2p7HNaRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-20T22:39:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chuck! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6aea2018-6fc1-49de-8c4d-01579234ff96",
"author": "S T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUP1R8lEhclLsZRA-x3oZm5A89XoMqogjkxw1NvYiEQOxpoIgBmlQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was extremely gracious and understanding with my special situation. Thanks to Michelle and Kim’s assistance I have been able to move in and out as smoothly as humanly possible. And thank God or I would have been in a worst position than when I came in. I would certainly recommend this location to anyone needing to store their belongings for a good cost and exceptional customer service. These days even basic customer service skills are less and less common. These ladies were so good to me. I feel very blessed to have been pointed to this facility. Thank you, thank you so very much.",
"date": "2022-03-15T22:53:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Shanel. We are glad Michelle and Kim have been understanding of your situation and extremely gracious. Your recommendation and sweet words mean so much to us. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2022-06-26T10:48:00.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2a3088c5-1072-4056-a982-fc98be235751",
"author": "melissa scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXggYO6JSx9IdQZY0t6c21JBYZ4PXmKnRy6WUHOgoCwCNONBKsHpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-15T21:07:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "48a9c0dc-34e9-4db9-8744-2f1aafb73df9",
"author": "Keith Bollman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJC0PnDWhZ1qcR1a95-pOPu6h0Y-SL6Ce7egUlfduwEJ0ZUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was friendly and helpful in adjusting my account.",
"date": "2022-03-15T00:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "727813cb-f11c-411b-8315-938ca0dc311d",
"author": "Basilio Parrales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5oIeQRn9mNcQINbzkbrmlWZK9ZCqeNBHc2mrzqLpBM-WZug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T20:54:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "eeb053c2-da7d-4a3d-ab1b-c047646ae0f8",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLizHXqiqreIlLK7UsSpb62KLXtMOcm1fE2ytG71iw02Toimnk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle were great! Thank you for getting me set up!",
"date": "2022-03-05T18:27:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "256c9746-0db1-4cbb-9af6-bc9458e84f38",
"author": "David Luz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbdSKMRawgFMf7krgWDJONeXbe12eXk_eRmljtL4rB4ACOfPU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff! Michelle and Kim always answered all and every question we had. Place is always clean and up to date. Has security gates and only access is with a key and password. My family and I have a floor cleaning company and they worked with our schedule! Docks and ramps are available for our heavy equipment.",
"date": "2022-03-05T17:34:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "4c82f8fa-fe99-4155-a766-54dbdbbb26e5",
"author": "Zach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwg4Z-bvYhfT1x1_1zsAPOi-YKEtg-bMA2MZipdiWyo4PFKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Thanks, Kim!",
"date": "2022-03-04T21:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "76331d97-23ee-4f17-94a0-b5a3f3bddbdb",
"author": "philly Scudella",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWMDIcKonFLWlO5FIXUtu4cNZbKmatqT-S3_Q8I0jcfA4Kark=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-03T21:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e906d671-7212-40fd-bc20-fc264337c9ff",
"author": "Les Paw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZzJMrKsb8KvwD3eTlNZlz7t6ihtNNvEhZqC9kzDOfAkaWlA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-03T21:23:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "28657509-9083-4ebd-bee3-41d9cf1c128b",
"author": "Todd Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-WFWpXnvZ7vgsjHheHM5_oHp5leb1U4wRJMEPZBVzdIJAxA6e=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and great service! The facility is very organized and super clean. I highly recommend this for storage.",
"date": "2022-02-26T20:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7fd81416-ba6e-48aa-a563-d916c2d48c77",
"author": "Maddie Dingman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ99leaXOAdaHKMQy1QQDy_YIAFRH6ge6NomkYPuAPlDm2-mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle, the manager, was so sweet, and even stayed late to help me with my boxes after hours!",
"date": "2022-02-24T14:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4c97cb3e-eaa8-41f1-aeda-0bd9b84d8d7e",
"author": "Ubaldo Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwr7aR-OHZnOG0Vetb5fEYCqrD0NmigxRPFOfBv3he5rINwQw8bw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff who work there are very friendly.....excellent facilities.",
"date": "2022-02-20T14:10:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f6f52b28-073c-475f-bc39-3bbab4623e6a",
"author": "JoAn Riv",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZpwFl14Sl2r1MoQNYcoLA5uAz69XchKMu9_xbWHfhiIBuTFgc-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-11T19:57:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "db4f644a-08f8-40ed-bdd5-20d43cc0fa18",
"author": "Arrin Westbrook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITAZF5aaf0FBXifbyI-XyrUdRoqa1eX5UxltZUtfNljOjTlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-10T20:31:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0eefcb8f-ae46-4325-a907-f341a313e8c5",
"author": "Mario Maduro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwkJE7f8QjuI42fNs1d2548ozMVNBJmCPkWIHJNCoMX6zKoPg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-08T23:36:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "828760cf-2501-45c2-99b5-b16d61caba61",
"author": "Lupita Padilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUb-EDEMK1d_fWTRSpxi4nVuqnbomaCR-pz1FJaHFBaYzi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle are incredibly helpful! Always attentive under any circumstance. Great service overall !",
"date": "2022-02-08T18:43:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9cbff4f1-8b69-4593-823c-3f27f4221911",
"author": "Aaron K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdUwEDmrQgFDsBme-WEfLgisQIQnHhZcrg9nMrLJ6awGSasA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-07T20:04:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "41201440-723d-49a3-bec4-c197a17f5fa2",
"author": "Mutahar Siddiqui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhfhweFcX5DENzFZRbP8mNTj9GjxexCVxwTjrpFGjzxI_9Dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T17:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6b7ec6b8-52d5-461f-a6d1-0896a7606af9",
"author": "edith garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzHx8svVnsrQLFqsndzBCcNU6fz2xHt7Wb1KL21-5iGfOAkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T17:29:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "515b7f9c-1bd6-47a5-bfe5-3aff01ee55b1",
"author": "Michael Youngren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr1zX52rS9ZaZOO41QJWM6DG4g0ub535QM9erIMh--ULu0Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T17:29:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "405c63b5-9b95-4b33-acf7-98c1352d4662",
"author": "drew drew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjSR4dhkKOE2bgt_cdb296nJ4schQX08LpiHUMQP6EXQ6-iOH7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T17:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e23208f1-435b-41af-b188-e7eba6371e2f",
"author": "Candice Herrmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQobRCwv_G1rW0x_7twVAATJWaj-9TnmD5Prf3uxw7VsQnQ8-xLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim and Michelle provide amazing customer service. The space is extremely well maintained and clean. I highly recommend this facility.",
"date": "2022-01-25T14:35:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "57942a3b-a7aa-4ddb-91a3-5d2b96255f87",
"author": "Jesse “mighty mouse” Sierra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8E_5jvk0URs-Bn7SJVQdj3LPJSPLqV9JUqKlKAgJRT0cfcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice people and very clean storage rooms",
"date": "2022-01-20T17:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3091d009-9051-47d2-921e-0eea50ee9374",
"author": "Javier Tellez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0k_FsA1yUXfmsL-e3ymwiSQv927uSkBPJWMKd_BrIMvSkBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-20T17:12:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5b0797eb-0205-49cf-a155-f37659c431fa",
"author": "Jesse Sierra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhr8ciTu7QrQL50klu_53Hau3pFb8bH4My43DHqAFJE4tvfZM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-20T17:11:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ed58694e-630e-4f02-ba29-a48eab1179f5",
"author": "J AKA Phatmex",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7kyAxefctVD-JfpYBF6dP9VSCk9wmB3lXDCJ0qrZdETuQBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle are awesome!Very informative, easy access to facility well maintained and cleaned,great customer service. I would highly recommend this place to anyone and everyone. Thank you Kim and Michelle you are the best.",
"date": "2022-01-15T21:27:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d4770717-e7cc-4401-b859-ca1845e4817f",
"author": "Honest reviewer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZxIsvcHsCk5jSOtvT0V8e23nw7J7fouvLdXd5DLDnDDmkGR8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Carla is the sweetheart who helps in all your needs with smile. I felt like so much comfort during my moving to the storage. I’m so thankful for this place that helps me to meet my needs. I kept my stuff for almost 3 years and they were safe and kept secure for me, so thankful for what you did for me, God bless.",
"date": "2022-01-15T01:46:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "44178f7f-9b4e-4422-bddd-93bcb7eb8da5",
"author": "Mike Best",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOQ8OaGB9_ceiCW01HpilK282iozmcFt7c9gsRCJBCX1Cj2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great, very helpful!",
"date": "2022-01-14T19:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8cae36c-1249-4adc-b114-c7e10d0ff3a4",
"author": "Patrick Gosewehr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWE_50yxHUU0LJxLehEjJmVD1yZX59gnMNPRjWH6KZx3D7hUko=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-14T03:54:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b889df7f-a6c3-407d-8dde-a39f18615792",
"author": "Adrienne Adamczyk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0Enj4yOyjqYyRuMA0GFn1HQoCSdjALSvk0xyOFHX2J0s25wHk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim and Michelle were extremely helpful and the property is very clean :)",
"date": "2022-01-14T01:36:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7728efb7-e90f-41db-919b-623fcbcebbc4",
"author": "Andrew Marsch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIERMoEAEviBBJZx6G0DXTYiF35-Q8lF4Yausw7rJA9bGrzXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T23:09:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "97bbe1d7-d2e4-4dac-9cb3-710019b10e39",
"author": "M Ran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9XccERSVQq9Qq26gvmUyyUK4EHUOAfw-SF4eZjWvxfmv1cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was super nice and soooooo helpful! Best storage units ever! Thanks for the help!! She told me exactly where to go and was by far THE BEST service ever!",
"date": "2022-01-13T17:04:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a29227bd-2932-4b39-8a59-65ce8faeacd6",
"author": "Bruce Cejka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmE6Wm1TmoRnkLbrb6YJkeDocgXmrBbkuB3RuKb7OX1k15tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice, polite and professional!!",
"date": "2022-01-13T14:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7c65d13-7689-4a5b-ab57-5c25368eeb45",
"author": "Linda Gumm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxdguFxLzeK2dJAYy9z2FMrk3aDSQOwduy--v7-vpsIOC8MryA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-01-11T19:45:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "82cd9cd3-6689-4a0c-9de8-712245f666d5",
"author": "Diane Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYVgi8m19eL5fq0-phoa3GzfZrVPZnHaGD_6QbNAzF9PXzLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store manager Michelle Dunkeld was very helpful and extremely nice. She went out of her way to help me! The facility was super clean!",
"date": "2022-01-07T17:27:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8e40c5fc-1695-47a2-b35a-72f3d19c4a57",
"author": "Sylvester Gant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRnludToi1ZVOsyhRG8lYL7MLGKYMNfax64Ut7AMwDekbkhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-03T21:42:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8991a38c-289e-4fad-89ba-d082f8393578",
"author": "Carter Alligood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ3xh_hbeXhDEGM7qLyIHtgrcsmnV1v7P35cZhr4Yh_RctYAM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and large. Space exactly as advertised. Staff exceptionally helpful.",
"date": "2021-12-31T02:34:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "be5fe5d4-af1b-46eb-b28e-de28daeac47b",
"author": "lewis Brothers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmPUqdMtsRKZtOu0Jvsp-xcVI_57hOVT4Zg9vc7WRorXqKf0YM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice staff jus wish the prices wouldn’t go up so fast but it’s a great place",
"date": "2021-12-22T07:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1987e82c-22c7-47ab-b0ed-3b595ad9a3d4",
"author": "Chris Poe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHvHqKFtaGv4ua7cWi1gobYwahqR_plRmJ91AAniVu7XMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim are incredibly helpful!",
"date": "2021-12-21T23:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec0c95c7-e416-4939-8f78-29b8ae142c30",
"author": "Robert MacDougall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIowbzvIV1PrKpwxIAUnULZvnhqBJq5Hj_u_NF9NKwBCVREaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean, climate controlled facility. Office staff is extremely helpful and congenial. I highly recommend.",
"date": "2021-12-15T01:18:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c62d0ec8-931b-4275-a23a-18674434d5e6",
"author": "Kyanna The Queen Of Dance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFad8rPckmLqWgD8qLeBLNXGtqQ9jPtmJEPkT5KQ5J4MxHmBbi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-14T18:27:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cfe67293-0cc8-48fd-ac9b-ada13c25dff5",
"author": "Tom Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiZ00yv2JtdbyqotHSXXlcv16v0MrWnjMO0-lwgyMDX2lhUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent well kept facility and very helpful and friendly staff!",
"date": "2021-12-14T16:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "42d68d5e-b8e9-4743-a318-d3bb9974b7f4",
"author": "Celso Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIg9g1I21ebc5121RssSqruiaX9ZOPCI0_CZCfdxp7J1s8CKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility was very nice and clean. Michelle was on duty and was very nice and had a great attitude.",
"date": "2021-12-14T00:22:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "da9d3b19-3790-4c76-8c25-c3d19e2bdcb0",
"author": "ONE OF OURS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlOgqOhazc2tr5qF39xH6yVob-6Ee2HaAfqUwGswnlr5RxRYC3=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’d like to start off by saying Michelle and Kim are both great. I walked in with my family to see if the place was clean and guess what, they were actually cleaning lol but the best part is I asked to see the facility because I’ve been to Public Storage, The Lock Up Storage and Life Storage all three places were places I’d never ever rent again or recommend to anyone. Michelle said lets take a tour and the fun began she had great energy and an awesome sense of humor. My wife and I kept looking at everything around us to make sure the facility was clean and it was, we were so happy we couldn’t find anything to drive us away from renting a space.\n\nI explained to Michelle what I was storing and what type of unit I was looking to rent. She did everything in her power to accommodate us, it took a few days but she definitely kept her promise and found us exactly what we wanted. I’d like to say that most people today do not care to accommodate anyone but she definitely cares about the customer which is really hard to find. I would recommend this place to anyone and everyone. Thank you Michelle for not only finding us the right space but for the way you treated us from day one. You are truly the best!",
"date": "2021-12-08T12:20:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "6534c368-3972-48fe-9592-54a6098b28c7",
"author": "Brett Lampinen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIecLZD2DY4i2VJNiNUJj7NLeB7MZGsjKt9oOdH0LVE__PSBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-07T18:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0b8b63a0-0e6d-455d-a6ef-b7d7d2f1deab",
"author": "keenan davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdgnF3nnBa06pSqnXWu60F0r9yrD92fPp4-V5YmLZNY0e5mA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-06T19:25:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7c5077cb-03ff-455a-b4c8-514d470ef0e9",
"author": "Claire Mullenax",
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"rating": 5,
"text": "",
"date": "2021-12-04T20:32:53.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Mike Lyon",
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"rating": 5,
"text": "",
"date": "2021-12-03T16:53:55.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Jamaal Redmond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEFxBtlyar6fybvH8jQsv_IpI6V7-Y5_HJATXPJk3Qvfo3Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-02T19:49:15.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Phil",
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"rating": 5,
"text": "Great clean facility. Amazing office staff.",
"date": "2021-11-23T20:14:14.000Z",
"verifiedTenant": false,
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],
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},
{
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"author": "Lee Doc",
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"rating": 5,
"text": "Kim was very friendly & helpful, she showed us through the maze to it unit. Size is the unit was larger than expected and was very clean. Highly recommend to those looking for a unit!!",
"date": "2021-11-20T17:17:36.000Z",
"verifiedTenant": false,
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},
{
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"author": "CC",
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"rating": 5,
"text": "Michelle was very nice and helpful!!!! Thank you!!!",
"date": "2021-11-13T22:37:47.000Z",
"verifiedTenant": false,
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"staff"
],
"sentiment": "positive"
},
{
"id": "28d72ede-0797-4074-bf15-890020a12759",
"author": "Alexandria Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0gkboAQW5gc8aBEY8UiClgfekzkf3NLW8Yd07cBvb9XGZ7EO6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy and patient! Took her time to help me and made me feel very important! Facility extremely clean everywhere.",
"date": "2021-11-11T18:25:20.000Z",
"verifiedTenant": false,
"featured": false,
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],
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},
{
"id": "48e6161f-6da8-4d2b-bdb4-918f28d479e3",
"author": "Drew Bottorff",
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"rating": 5,
"text": "Beautiful place",
"date": "2021-11-09T23:42:54.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "13184fe4-0368-4f40-bd83-2658534cfe0b",
"author": "Courtney Shadwick",
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"rating": 5,
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"date": "2021-11-09T23:42:24.000Z",
"verifiedTenant": false,
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},
{
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"author": "Aleksei Kodesnikov",
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"rating": 5,
"text": "",
"date": "2021-11-09T20:24:17.000Z",
"verifiedTenant": false,
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},
{
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"author": "Ivan Belmonte",
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"rating": 5,
"text": "Great place!! Very clean!! Definitely your best option!",
"date": "2021-11-09T16:07:15.000Z",
"verifiedTenant": false,
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"cleanliness"
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},
{
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"author": "Nyles Jones",
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"rating": 5,
"text": "Awesome service! Michelle was very helpful and made everything simple and smooth. She is great!",
"date": "2021-11-09T00:23:33.000Z",
"verifiedTenant": false,
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"tags": [
"staff"
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},
{
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"author": "Andrew Wingerter",
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"rating": 5,
"text": "Amazing team here. Helps with all the setup and contracts.",
"date": "2021-11-08T17:56:52.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"date": "2021-11-08T17:53:25.000Z",
"verifiedTenant": false,
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},
{
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"author": "Anonymauz 1",
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"date": "2021-11-01T22:12:54.000Z",
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"sentiment": "positive"
},
{
"id": "81a77ba0-07ca-4ef6-9ffb-251b39a0258c",
"author": "Nathan Kamaris",
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"text": "",
"date": "2021-10-30T17:16:49.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "197b8740-403d-4049-9f21-0e0174ce2f03",
"author": "j w",
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"rating": 5,
"text": "Friendly and helpful service.",
"date": "2021-10-30T16:46:20.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
"id": "cabeeefe-078f-4a96-9b09-5979b8adaa27",
"author": "Nicholas Garcia Lisle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXA_RaBKGsGVlSkA5CgM6EtItYYlYeNz8L7KYDs3XEWofxS9F--=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic facility.",
"date": "2021-10-30T16:44:45.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "5bc7c463-7a68-4672-a63a-14e2ff90096a",
"author": "Jeff Kamaris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYd30UldUQz4LCVwfk0nMuW4fjEEMCdshjAqPbgjubfM4v8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-30T16:40:51.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "be0fe01c-e895-4623-924b-584682777e7b",
"author": "I Loubriel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsLGeArfhSnebQWQbwW1kHwvHL-APZq9xPrmugDeCi_Fs2US_Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-23T15:17:49.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "9e4667b0-2630-4e8c-a7f1-9cda1e219603",
"author": "Nic Smit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcPWs7tu2q7oKiG-6T4UNfCkKSHLXC8XSvz0J0Y2Vr7FDtqmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was lovely and made the experience of switch storage units easy and informative.",
"date": "2021-10-22T04:26:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "69c826c1-b1f9-4b20-8aa7-addde20101c0",
"author": "Tracy Barber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK_3mp2HKh1U2ukUSxp5OjMcfjambZkyTJTXUlIzWfel1pOhKB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Talk to Kim & Michelle two of the nicest ladies I met all day!!!!",
"date": "2021-10-19T19:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "48a54588-9b35-4b53-a831-357c8de7d0e8",
"author": "Nick Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGJSgHuGrqbL6vFUAqYSDEiEb_B7T0FBa6Bf7cKxrOIRAEvsNr=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first big move and first time using any Storage Facility. When I called this Storage in Glen Ellyn for rates, the storage rep Kim was very professional, patient, and understanding. I only needed a unit for at most a month and wasn't looking to spend too much for it. Prior to the call, I had researched the size of storage I needed to fit all my furniture/items. I mentioned this to Kim and she asked more questioned to make sure I got the best storage to fit my items and budget. In the end, she found a storage that was bigger than I had planned and the first month rent was free. I only had to pay taxes and fees. In addition, I was given a tour before move in of the facility/unit to avoid any confusion. Overall, I was very grateful and satisfied with my experience thanks to Kim. You should definitely ask for her when calling this location..",
"date": "2021-10-19T05:30:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3fa2a138-7adb-4b8a-b349-79778c3ee6c1",
"author": "Sergio Santos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhGWu8pihfJGes4HsV1bhyiWKMLaG8PRa_1xct3WsGTyuWKg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was really helpful and friendly",
"date": "2021-10-17T13:51:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2386e540-83f8-4136-8e61-d83430db6da1",
"author": "Mew 12",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGQOkYKGC6Xwu11FdIF3f9asn8h0xXy3VXd5aGw7MZnm1wM1x_=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 out of 5 the people were nice and even engaged on friendly conversation.the process was smooth, and transition was fast will recommend!",
"date": "2021-10-12T21:29:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d64ef929-9f51-44ae-a6d5-29d060862615",
"author": "john tobey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0dssy74gRrVoXeK8sXxyH1dRHSx-Tfeu1UVHimLmdrG-DEw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim S. was very accommodating when I visited the facility. Later the same day, my wife and I went back and signed a lease to rent an outdoor space for our RV trailer. Our one month experience so far has been positive and we highly recommend this storage facility. Michelle, the manager, and Kim are friendly and likeable folks.",
"date": "2021-10-05T13:51:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a396ee4-7fe8-4b78-9145-59dc8024ed69",
"author": "lisa leahy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3zllJqAAPeIlZmXaQ65OkFERpLPxGx0yr6pE3Bd948_kjVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this space as I can drive my car into facility to load/unload- it’s clean and the staff is very friendly and helpful. Location is great and good hours!",
"date": "2021-10-03T16:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9a5be6f5-8fdd-4306-9fdc-ff19676a246c",
"author": "Teejana Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT0A2B8RQdwusR1Z4wEeJrbxLeF2gIni5A5WKnpsMUiAyJTejN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-03T00:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f6cfeb81-e7e5-4b57-b818-13f2ed0a7a9f",
"author": "Minaz Mansuri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU765Y2PQXd9arBbjFyiHhprBstI4378RqEJ3EJ0wbfN-Ugos_z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent information provided by Kim on various unit and insurance options. Very clean and accessible facility",
"date": "2021-10-02T22:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
"id": "df5685af-6754-46ef-84cb-5da2e9f3c9ac",
"author": "Xavier Sellers jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU__MJ7QmqQWTYq7T3Jc-WkSYQGKBYN7trGtIm_q2vLtYVYVU7Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to give my thanks to Michelle and Kim for all there help finding the right unit for us with out them I would been lost in here so again THANK YOU BOTH 😊",
"date": "2021-10-01T19:40:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b60f53fe-224d-4525-a1b8-baa9eb17d1ac",
"author": "Salvatore Sellers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt6k1QGiWgFYbnK-P4JC1dHFGoXO-qZkg4qsbJpRJon97HfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle Are Awesome",
"date": "2021-10-01T19:30:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "654b0238-3449-44c2-92b3-d8b1b877b406",
"author": "John lipecki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvxPxCr7FvAL_r7i8w4Znc1t8XPo_7X8_n09ar0OfxZ1RwGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-30T18:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "497a0b7d-a03e-4235-89ad-26240f6018db",
"author": "Rogelio Popoca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4cgP6r5iFTVfJHgZcA9fbWeXg3ZOFBImP5YsoBXUXKmiOS_rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-30T14:45:15.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "9f826f9e-96c0-411c-bf3c-c03455cfb118",
"author": "Emmanuel Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgp1R0JdwbjfkmBQ9mudVIYtg9p1VYnbvDgJyqlJnKAImxoA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-30T14:45:00.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "897b42bc-c4a7-4c6c-b16a-83a861b3cf89",
"author": "michael Lorch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU8cI6qkCx5BZzrkjMQK2DHG79TNi-Y8kauMCXz5YwE79SaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-29T21:48:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "927c710b-20e8-47ea-b505-d01676d95f80",
"author": "Mohd mansoor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr8NAc1ONijL1X7Kb1FfvhFTQhed_k1QRt5fG0kesom_7HFg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Michelle helped us lot and show me where my units were",
"date": "2021-09-29T18:48:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6049e962-138d-4ed6-9e95-fb8e4adce086",
"author": "Momo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE0r7x40D_qGLS4B0Ypl87pG0_0PY6IeQsSY2GUgxFwfUN-vie=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was a great help and helped us find our units and was very nice",
"date": "2021-09-29T18:48:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d9e2fe06-b8ba-4ae9-9dc5-25729210ad79",
"author": "Travis Chance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZYCBme2VDt4-TU0hAVe62kdwuL_ecNEI7PZKDeyq76sBS7INEdA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-09-24T20:29:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cee4e030-6191-483b-ae60-0b00a71893e5",
"author": "Kathy Neumann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLphyQqljrfp9NXJ8P3cTki8k8BAQNwu93KhUZbsoLuQby0Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is fantastic. She was able to talk to her manager and get back to me very promptly! We have had our life belongings here for three and a half years while we travel the world. Thank you Kim!",
"date": "2021-09-24T18:15:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c5cc5247-af67-4584-8ad2-10ba178f6117",
"author": "Brandon Shute",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtBMiRTvcYY1AvFE83uQwZqOZkmELtH1SUcJMHfPUJTiCL7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-18T14:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f7af129c-514a-43f7-a11f-85f20c9e2f1a",
"author": "Alyssa Dombrow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb3CqBbhmZxdeUIHV0VKqBQPcdNWEFl809Txyx3YYBrIk2zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is amazing! Super friendly :) thanks again for all your help!!",
"date": "2021-09-14T22:24:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58abaf4b-9cb7-42df-81d4-4336f7e1c051",
"author": "Rogelio Pinones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkRAUxT1nMnwvcy8UsMLKzhx8UExjuDk_Wc3pyuG9vtFcGZB8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim S, thank you for answering all of my questions!!!",
"date": "2021-09-13T18:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dea0b9a8-a78c-417e-bda8-85dd057d54f4",
"author": "John Tallarovic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7Uq7nH2SdL_nVvVO42abx3rkZTEHxsIElODfjf26CLX7vEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Though we did not have a unit for very long, we were treated like long term customers. Michelle was available when we needed her and helped us out without delay. She went above and beyond the call of duty.",
"date": "2021-09-12T00:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5c65d215-7a61-4416-976c-43a898c75c38",
"author": "Diane Schuster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGPTQ7hfp8kQE4nHrdnP1A5_uUygxWjmpNBgEx84hucs3ytiDW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was more helpful than we could have possibly imagined.",
"date": "2021-09-11T19:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db5efad9-c8fd-4742-a7e9-6d7fde375ce3",
"author": "Ineis M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsCJH26QwPAgxc3pwi0drZYob5T_W2F4Q-txcmpEXijZZDVd46=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle is phenomenal and very helpful.\nPlease see Michelle !Fantastic place to store your stuff! The building and units are very clean and the reservation process is easy. The staff on the phone and in person are friendly and helpful. I would recommend Extra Space Storage to family ,friends and for anyone with storage needs.Thank you Michelle Dunkeld.",
"date": "2021-09-11T18:27:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "43424a26-96ae-4fa4-8558-ecff2fb5c69d",
"author": "Cathy C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3-ERVjNVpNN9a31mbWGsoLhO_X545zLSqeiQEMjJCiV9dofrpHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-11T17:47:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "62ea7dc5-d0fc-44d4-8539-001d5e40af8e",
"author": "Its Me",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPN_xBRYeqFknZG3ZnDIQLOgol3sgeGKAf0ID2nTtTbWL_AuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at Extra Space are thoughtful, kind and professional. They maintain an aesthetic, clean, and organized facility.\n\nThank You :-)",
"date": "2021-09-11T01:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2051186b-9141-4628-9440-540bede99b31",
"author": "Kendall Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuji_tdixAUGZn2W-XwYlR-QfVWx_7eKk41bP0vu0DjDAcuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim are AWESOME very sweet and Amazing!!",
"date": "2021-09-10T17:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e9294894-3b6e-4747-8090-83dba13c1bc3",
"author": "RaeShaun Burch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7J5LmG94gWU3N0Meciy51Z3ssUH-4-QMtKUPoIxnNlnFKJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-10T17:35:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "91ad45a8-0cfb-473e-a524-9828d790e528",
"author": "Jade O.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLauWHe3CVbjZA9GdaXgQ6cFL7Hi3hflddOOPE4DoQCYVJDVg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-02T20:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "27834709-bbcf-4e69-98ee-bdb262053d80",
"author": "Miguel Arceo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVws8g-PNXaHkT5XSXoFGSHYkb0ByHYYhhN9m9XwoA6hTGtW1gs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place , very clean and safe ,the staff is friendly super helpful and professional.",
"date": "2021-09-01T17:12:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a569b01b-5f90-4927-9a76-f863418d2d9d",
"author": "Jodi C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNObuGhF-RsBafCkOxpqFtdsG3ePQFK5aJ3WhJedMerhmVvQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We rented an outdoor space for a trailer. Nice, clean space. Friendly staff.",
"date": "2021-08-25T12:59:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8bb22794-37ac-458e-ad21-a279e34bac42",
"author": "John Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm7ajF4iKa_XVkYVZGe39kJs2UDAdRv6QA_iAe8Q_FlD_EDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is fantastic! Kim is the best. She's very helpful, kind, knowledgeable and patient. Highly recommended.",
"date": "2021-08-21T15:57:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0fadf4f1-1ea7-4159-b44b-11605e4a3e00",
"author": "Brook Monroe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU885kwKqpfoD7mc4yMRExnUqQm9L7WFtpIhhIwqTAZRnfUEmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and helpful! Kim walked me through everything over the phone and made the payment process (I purchased several months up front) smooth. Very clean facility too!! I’ve used units for business at several locations and companies and this one was by far the most updated and well maintained. Highly recommend!",
"date": "2021-08-17T23:11:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brook. We are thrilled you had a great experience with our Extra Space Storage in Glen Ellyn, Illinois. Please call (630) 474-3299 if you have any questions.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f982d524-d51a-4b1f-a4cc-87a9145fca91",
"author": "D Soerens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY04zvtEnEiQ2qD9VvuoN-2TTpjYLQiv2ijUxGgpzYUIGX_6qy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic place to store your stuff! The building and units are clean and the reservation process is easy. The staff on the phone and in person are friendly and helpful. I would recommend Extra Space Storage for anyone with storage needs.",
"date": "2021-08-15T16:12:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi D, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance by stopping by our local office or calling us at 888-STORAGE.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6ff78b40-d38e-4455-adc2-142edf49df9e",
"author": "Kyle Marhaus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWHI_ewrkQDED4mliiEGw0y7VvGkbvSbsa6PSk0yC529x9sA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great! She made the whole experience super fast, was very informative. Pricing seems in line with other competitors as well. Would definitely recommend to friends if needed.",
"date": "2021-08-13T21:15:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kyle. We are glad Kim was able to provide exceptional customer service as quickly as possible. We try to provide great value with our pricing, so we are glad that you are happy with your unit! Give us a call at 888-storage if you have any questions!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bc283824-c167-40ae-82e8-5bb84a2aa96d",
"author": "Trace Marhaus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUG9JwjC_TUxp5e2F-M1MPnpagqXllt6Nh-_w02Fz6trRs3PUv_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was an amazing help to us with getting the unit we needed. Friendly, polite and knowledgeable!",
"date": "2021-08-13T21:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Trace. We're glad Kim was able to help! Stop by our office or give us a call at 888-storage if you need anything in the future!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35873bb6-3d9e-477f-9d8a-446b12ea9d21",
"author": "Matthew Balogh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpbbGiupZ9ArtB4s2mDdVeIbjchF_ElIRMOHAff5roGY9j7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle always try to be as accommodating as possible. We just moved into the space and they deliver packages that arrived straight into our storage space. Whenever we have an issue or have to use dumpster space, they always are there to help.",
"date": "2021-08-11T18:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matthew, thank you for your review. We're glad Kim and Michelle always try to be as accommodating as possible. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b8fd2f5-56c1-4134-9df2-1b5cbdd0fd7c",
"author": "Kevin VanDonselaar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHnJiz9Y6vewTUk0w7V8lXQJE34qXYTXAMYyo7iGExe94yXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michele and Kim are amazing. They were very helpful, pleasant, and care very much about the customer.",
"date": "2021-08-10T20:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kevin. We're glad Michele and Kim were able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "837ea372-cf90-4683-89bf-3587c4eb2c5f",
"author": "Marianne Cooke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrzHabinsVMwSRG4JCCGnDZMZOCEVfLciL-4w3njANwCDSrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was very neat and the staff was great. Very friendly and knowledgeable and answered all my questions. Facility seems very secure.",
"date": "2021-08-10T15:00:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Marianne. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "88f655b8-5b43-41b0-a03b-49e6bd72139f",
"author": "Kelley Hosemann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz68Y2fwjlKK_PpNpYDP74elp5VMXsZGFAPu3UNtyvbdeBqCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-07T15:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kelley, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "550643c6-8bd8-4542-8f19-dd7b18a93b58",
"author": "Cassius King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR65SuAwgQWPZgF6EASNollp2EMZj6amhFXE1Dvjn3LH-ryJ0k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle are helpful and friendly. They helped my friend Robert and I upgrade to a larger unit, that was more easily accessible and assisted in paying 8 months in advance. Would recommend to others in the area.",
"date": "2021-07-29T23:51:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cassius, thank you for the 5-star review and recommendation! That means so much to us. We work hard to keep things easy for our customers. Reach out at 888-STORAGE or stop by the office if you ever need anything, please.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "02a49aef-de5a-4b4c-b3bf-e352fa3f38ca",
"author": "Robert Lakey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXT3SIOOkajmpNFvPYyMgNXYSVrcu4QusVibTNcl7uBKW6fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage was very clean and all office personnel were always friendly. Would recommend this to anyone",
"date": "2021-07-26T21:25:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thank you for recommending us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c0a7cc83-1aa7-400f-bd64-4014a6af50f2",
"author": "Abby Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm7UwzrLLrirQAVGi_60VYTMV3jkV0qeVTXfnHKe7Zqi2cj3Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy set up and access. Carts at everything entrance for unloading. Kim was there when we arrived, she was very helpful, got us a cart and checked in on us to make sure all was going well while we unloaded.",
"date": "2021-07-25T18:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive review, Abby. We are glad that Kim could help you with your storage needs and everything went smoothly. Please stop by the office if you need anything or give us a call at 888-storage!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c61d29a7-4c04-4098-988d-500aeb0943a1",
"author": "Elliott Norwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuhGvS-ktQsP92BXLtr2SCLsLpgsqtDaebQjEGK_byp4TfQPoW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service prompt help easy to rent online",
"date": "2021-07-20T16:44:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Elliott! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs.",
"replyDate": "2021-06-26T10:48:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34162342-04a1-4048-a467-457bb7178eed",
"author": "trixie ?",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvGY_MPijRs6HIsMVMvWJEXQKMPist8XuBs8gjE6ypgQWkTFX9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, best deal in the area and we checked 3 places. Kim is very informative and helpful :)",
"date": "2021-07-19T21:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi there, thank you for the 5-star review! We are happy to hear that Kim was very informative and helpful. Give us a call if you ever need anything, please.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a08ef683-7ff2-475a-8f62-ed086ad5b1cc",
"author": "dynistys",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXGTVixp6wRT3VfZJlKuTO0cLMdpbt7o8YOIcu2qUqDLGlNDo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim were beyond helpful in the support given in my storage emergency.\nThey guided me in every step and double checked just in case.\nThis team is an awesome pair of lovely intelligent young women who went beyond in helping me.\nI can not say enough in appreciation of thier kind, efficient assistance.",
"date": "2021-07-16T18:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dynistys. We're glad Michelle and Kim were able to help! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1ec86f1b-79d8-4d0f-ba38-cf2c50746ea5",
"author": "Christopher Cobb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgg3J9DvD86VHgHWjHguIcNayCgO5XKVIT-L_HxFlxEau3kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage especially when moving in the winter",
"date": "2021-07-16T16:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Christopher. We are thrilled you had a great experience with Extra Space Storage. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90d43567-afd6-4db6-be3c-535ef7c8f317",
"author": "Athena Eleni",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUX8AzT737K-wRtZ9sgcm5Fg8O2bIn6rAJjFwj68pOdafWU1cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim were so helpful. Best customer service I’ve ever experienced. Went above and beyond to help me out. Thank you so much for your help!!",
"date": "2021-07-13T19:53:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Athena, thank you for your review. We're glad Michelle and Kim were so helpful. We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Sue Humphris",
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"rating": 5,
"text": "Michelle was extremely informative, helpful and very personable. The facility is amazingly clean and well maintained. We know our belongings are safe and protected until they are reunited with us again.",
"date": "2021-07-10T23:18:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sue. We're glad Michelle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
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"sentiment": "positive"
},
{
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"author": "sarah bedo",
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"rating": 5,
"text": "",
"date": "2021-07-02T22:57:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Sarah. Call us at (630) 474-3299 if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Keith Villmow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_VQwDxCQWTEuDscErUsp7zOrGdJqPbBKunZoNJ7XBD6s98Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-02T14:20:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Keith! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84f9047c-14de-457f-bde0-8abe551a8e0c",
"author": "Bill Meehling",
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"rating": 5,
"text": "My experience at Extra Space in Glen Ellyn has been very good. I recently removed several items from my storage unit and set them in the adjacent hall. I then secured the unit, loaded my vehicle and returned to my home, where I realized that I had forgotten to load my bike. I immediately called Kim at Extra Space who brought the bike to the front desk. Where I left the bike was a long way from the front desk. Furthermore, a helmet, waist pack and bike rack had been left with the bike, all of which Kim retrieved for me. Thank you Kim and Extra Space!",
"date": "2021-07-01T21:54:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, thanks so much for your review! We are thrilled to hear your experience has been very good. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-26T10:48:18.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
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"author": "Jose Aguilar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA19ir3A_RC4wFe4rbjg79vb_CsgQRI7fJA1d4rH7aOFhQe1Ck4A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-06-25T14:05:51.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
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"author": "Stacey Bey",
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"rating": 5,
"text": "Michelle is a very pleasant, detailed person! My experience with her since using extra space storage for over a year now has been great! Her follow through & expertise is appreciated. I recommend anyone who is considering that location to connect with her.",
"date": "2021-06-21T23:37:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a9e4ce46-badd-43a8-941d-b71f96ce4d4b",
"author": "Millie Mendez",
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"rating": 5,
"text": "",
"date": "2021-06-17T16:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5ebbef36-4879-4383-a924-85a0cc1da396",
"author": "Kelly Strieker",
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"rating": 5,
"text": "Clean establishment, friendly employees and easy access to units.",
"date": "2021-06-14T20:53:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
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"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWADbEZMskxNwwP_cJNtYteoheGgvX147meTFe1czakQFPqCeY5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-14T20:53:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "809fa770-6123-4f03-ade9-3d706081ec8f",
"author": "Matthew Ferrell",
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"rating": 5,
"text": "Very clean facility workers went above and beyond to help whatever we needed and to get property into the lockers Kim was very helpful along with your coworker yesterday thank you very much we appreciate it",
"date": "2021-06-10T23:32:09.000Z",
"verifiedTenant": false,
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"tags": [
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],
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},
{
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"author": "sherelle thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsOqeBAEYy4zsBnhuKK4-uks8FXGl3bY3ltH7O5wgxFPqlMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management was very helpful and accommodating, excellent customer service!",
"date": "2021-06-04T18:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f36de01a-d4b5-4b8d-8e09-1e9aeb4ef40a",
"author": "Abdul Alamin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMCUJeZLvt0ZcFNASn8pU4x4x0tm_whAUoG-853z4TgfQAxZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very friendly and helpful. She found the perfect storage that was just right for me thanks for all of your help.",
"date": "2021-06-04T18:28:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c3b90b8-674c-430e-92fd-9ebe6155d435",
"author": "Lisa Corbi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9iHXzmTttPva4q_QwyblRHJoPIw3A3riaWteijdrjo6-4Yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was wonderful. Easy to work with and took care of me.",
"date": "2021-06-04T13:36:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3d991e02-d69a-4d2f-8109-b89cc95ce9e5",
"author": "Steven Gonciar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4LhaIHR5NCYKbakQzfy4O0rYZT-GN3OJ7xT_97oHV7J3tmv4qzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-31T22:12:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d5ac6271-abb4-4a11-a39d-51d6819f7601",
"author": "Danielle Cline",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-MK5_p84nxcnxVXI4-eiwB1zMOGy4HRHjOi1VARMCrdgS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-31T16:30:52.000Z",
"verifiedTenant": false,
"featured": false,
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"sentiment": "positive"
},
{
"id": "834b3ea1-a087-4149-a296-ec4b72154763",
"author": "Dennis Kekic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4bo0bsE0-9NtgBHS16xCPEgrhZQZTojRAu6KuaHVwmpygMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Place is clean, secure. Customer service is excellent. Couldn't be happier.",
"date": "2021-05-25T21:06:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "ea9c61ec-c7c7-4a91-bd09-8dcd4b0ff60c",
"author": "Dan Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE3100V3rtb57CSNkvGg0irjmEqAfX2GNm2DfQhaqPVuTLpVPnJA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-05-20T20:34:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "279c449b-8511-4d07-93ce-f11336727aab",
"author": "Deneen Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoAHNJL0SKSuALmWn35DWuNKUlYs9Br7TAyHwuKe9FwBRMZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-17T22:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "09141136-ebb0-44cb-b892-6efdc4fb7e1b",
"author": "William Welsh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV68TwDJQLLrs8D6W2qaV1OXzCrEXgozaiMhZHdffyqrRLsCkM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-15T17:40:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a4b507bf-2e7a-4385-9487-42dc82fc7c4a",
"author": "Joe Prewitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeLu5-txnO0dbYfZsPJ9ATagrcUuy_6z7u6SkcsLWYUNB1OOs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-05-13T17:43:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0591cf93-e8b3-407b-9819-c9868c40e16f",
"author": "Leo Ristick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDmcGp0GjnEbO8C_jFAnxaJfPdAiskueJVH5-fK0L3iA8HNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-13T15:18:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "33440da3-96cd-4902-b1f3-4e5c8dd98120",
"author": "Ricardo Dominguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOVJCq2W3A73M0YxK4cS2qaFi1UqNmxoYceR6hRGdUBvwbaW5c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic and attentive staff. Excellent facility. Always so clean and well-maintained. I toured a few other facilities. There is a little bit of a premium for the indoor, climate controlled space but I found their rates are competitive for the area. I've been here a year and will be renewing again. Five stars!",
"date": "2021-05-11T20:18:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "aa3283f0-df27-4d20-bcbb-78bf3b131b60",
"author": "vincent monaco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZaEkXG1Ba86jhNRdDkUipyU0MlQhCRbl2Si32V8cQx7F2PS_SOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service",
"date": "2021-05-10T21:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d06e642e-b104-4d25-8ed6-59c9c4ba81be",
"author": "Michael Mendez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItmo9ZB3GymykodQn35WoDd6HM6tTS3QPqFzHsN-nMLJEcVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim Slezak was very kind and fun while she helped out my mom and I, helping us to figure out the most cost-efficient way to store our things. Thanks Kim!",
"date": "2021-05-08T16:00:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Kim was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4104c9b6-a27c-446a-b3a1-001b22892728",
"author": "David Figueroa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF1l1Ha-n_iSJYcIIhhBBU6ao5c0f-dyzLw7WYSez_5ago3XEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-07T17:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, David! We are here for you if you need anything.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a0e1768-a3c4-49cd-929f-3d10b4e0a002",
"author": "Gabrielle Cuevas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3VhBEGUT3Q2BagmHnKu9I0xV1lh4NSj6eGM7ablYQ_s4mmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reasonable prices and very friendly staff. I would highly recommended it here.",
"date": "2021-05-05T19:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Gabrielle! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "49a32056-25a5-4351-aa48-78bddaaaf7f8",
"author": "Sandy Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNI00q_ffwnT0cJeUcO3UofYxbIBKe5GJJXwQX92JFlZRldw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very pleasant and efficient. She showed us the available space and then explained the contract, pricing, etc.\nThe entire facility is bright and clean, including the outdoor RV/boat storage lot.",
"date": "2021-05-04T23:59:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sandy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kim reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "5cc59b04-fcbb-4b12-a176-e6dac9c42c8b",
"author": "Julia Clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIusX4wTF67UbQo3i2d0eIKGkIpeviNtf6qQ3DFbAG_4Up1qQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-04T18:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Julia! Stop by our office or give us a call at (630) 474-3299 if you need assistance or have any questions.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "605f0bc8-f132-4b35-b0f6-22a25bb8f11b",
"author": "Hannah Park",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0V3-qyDjol2B7omH7FryDmadLLcE_hSWBtrGGTDf8yf3JJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-04T18:28:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Hannah. Your rating means so much to us!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9873ce01-46a9-41e4-953b-49abb148f0ea",
"author": "Marco Paolella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnuG1AZ6ON_y-6cb5ajaZxMu2uhRaz2d8W4UAvS5o9lYe8WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional, overall great experience. Michelle and Kim took very good care of me and made my experience amazing and very easy!",
"date": "2021-04-30T21:22:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Marco! We are glad you had an amazing experience with Michelle and Kim. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e98e8e09-7085-4ec6-9d19-7b8236523ec2",
"author": "Pam Saari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5l63al4G9_6Q7cLPQyt-UEHVMVWhN_0SCdVjFg6L4VtG_Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I talk to a women name Kim was very nice and friendly and very helpful. The unit and the build is very clean and we got a great price on our unit. I would recommend Extra space Storage to anyone looking for storage space.",
"date": "2021-04-23T05:12:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pam, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kim reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "dc383e6e-e0b0-44a5-9c0a-c99e7f86da69",
"author": "Tina McDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4YNoyTQPV-0Fxj9Oxxw3ZX2XqjBPN8Duqps1FLeszWmUfPq28_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place to store your goods! Kim and Michelle are super friendly and helpful. Facility is clean and safe. Easily accessible and convenient hours.",
"date": "2021-04-16T16:53:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tina! Providing renters with clean and secure facilities is our top priority. We're glad Kim and Michelle were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b1538a98-97c1-4655-9d4c-c6a37b880b41",
"author": "Kim Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKla1T3Kd8gl_fys8POSIovAzL7CgcodoOr1hlLb3RQ-p3rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Experience with this location. My sister lost her key and code and Michelle and her assistant Kim were both so helpful. Got my sisters account straightened out right away.",
"date": "2021-04-13T16:32:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for the great review! It means a lot to our team, Kim. We're thrilled you had a positive experience renting with Michelle and Kim! We're always here to help at 888-storage.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6f4b7f02-62b1-4901-89a9-97cbfcd51287",
"author": "Jeff and Juli Potter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULNDg0gXLaCazAtEjDi6Iifwk9rrotM465PC3HnUnin6Szr-dcGw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff that keeps a clean and well organized location. Additionally, they're always sensitive to my special requests. Highly recommended.",
"date": "2021-04-12T16:50:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeff And Juli, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call if you have any questions!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f6a5e8c6-0532-4e24-8dea-a740eb7dc682",
"author": "Chris Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKagHbsSUouLuYKwOsJ38HYi4yQ7SC94qhHAQXLap6PG2ssg5Bo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was incredibly helpful!!",
"date": "2021-04-10T17:57:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad Michelle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4018a1be-2235-484c-be78-bdc082b5ae8c",
"author": "Joseph Cooksey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeFMmipLma_dBX1YUt6gL-yp5QLoIQN5LfvWudo6XTS3iTUTkQfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved the whole experience with Extra Space Storage. The facility is very clean and easily accessible. I love the friendly staff , Kim Slezak and Michelle were always there and very helpful.",
"date": "2021-04-08T16:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joseph, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kim and Michelle reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "156f0255-0cf4-44c0-a5a6-34d6c69156bb",
"author": "Saad Bari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfppvfompQoYH-8rIKshITa-jwFVpS9nJpa0GaSpMf3RC6fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kim were amazing hosts. They also have loading docks!!!",
"date": "2021-04-06T17:59:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mohammed! We are glad you had a great experience with Michelle and Kim. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ee8471d-0607-4d49-a366-45b805d5172b",
"author": "Hero Torrevillas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBPqmutE7CGrIz_KQCEnoDievTpfxh2H2sYkFC94DRWOOwI8k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-03T16:25:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hero! We're so glad we were able to meet your storage needs.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "750d041b-cc59-484f-b2f9-b5c2549f65f4",
"author": "Usman Uddin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqR-qoWLIKBCEM0Kk7kKHR9Y05tr5dCNKau8Q22qjI85s3qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Michelle are good worker very help full and very kindly people and respect all customers.",
"date": "2021-03-30T17:22:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Usman. We're glad Kim and Michelle were able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99be05e4-fe3f-42fa-84ac-85a6122c726d",
"author": "Vikram Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVo8QWjt1gV2shJ4PFLo4vNwI16xReFAsjyjqFiqzEFa4yMcnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve never had a storage unit before, but I gotta believe this is some of the best customer service around. Michelle is a gem. Good customer service is so hard to find...I’ve never done a google review before but this was pretty exceptional service, so wanted the world of google to know.",
"date": "2021-03-24T16:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Vikram! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "706fa5b7-a429-4e97-ad92-631ac097914a",
"author": "Cathy Donahue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOR9FCC--bJdRbSvxso94NwE5EbEmJKTkng9KDbuG607ARpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-23T19:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Cathy! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dae56a02-3d1c-4c34-bd8a-307ff5689c56",
"author": "Joe Enders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxTJ5ISuRZEHbzCqISABB9Nhr2XAtwYR_UJwyCOmSrGTDH4g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra space storage in glen ellyn is the best storage facility I have dealt with in the past 30 years. Kim was EXFREMELY helpful and considerate in getting me into the right unit and with getting me moved in when I forgot my code. Twice. In the same day. She is awesome.",
"date": "2021-03-13T21:11:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joe. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "426430d7-5943-4b6e-9156-ef9173aca191",
"author": "M Fergi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL74l-qtntIHnjzaP7b5tHtWadkv_oAEmXaH2Byprq9aJZIDg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ladies in office Kim and Michelle are extremely helpful very patient with me I'm not good at all this stuff. And this location is extremely clean and easy access with your car.",
"date": "2021-03-12T19:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Madonna! We pride ourselves on having a friendly, accommodating staff and are so happy Kim and Michelle were able to assist you! We're always here to help at 888-storage.",
"replyDate": "2021-06-26T10:48:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d5ef6e1e-f38c-4e6b-baec-4e4277c3fd17",
"author": "Dale Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZhp1vQJSdbvckTJZUNnZHo6PxnXaP70DRfbF5eLZ8slMi0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle does a tremendous job in keeping our facility clean. She goes above the call of duty to help us out when we ask for assistance.",
"date": "2021-03-11T00:07:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3d0cf676-f1df-435c-af94-5aff02b6844c",
"author": "Ruben Leon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA86usN9w8_hVZILPYM_zQXsH4FmkcibN_cStHZLERPBpM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-06T00:33:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8163078b-0cda-48d6-864d-9f9cdd9666ae",
"author": "Lauri H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVNRxhhCUFsUmLSe9pWCjRmOC72gtzIzNYFnXOR-zbKa0KERXh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was great! Very kind, professional, thorough and knowledgeable. Building clean and perfect temperature. I would definitely recommend this place.",
"date": "2021-03-05T21:36:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "993011bb-0048-483a-a4e0-971eb0bfbe7c",
"author": "Kim Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeyCad-zK_jjSo7WvGLbrEMUOg7gEwL3g0xkhwmi4s08kKSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service by Kim. She went over and beyond to make sure I understood everything and that I was satisfied.",
"date": "2021-03-05T19:42:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "97554003-abf4-40ab-a622-587d2634edf0",
"author": "Family Tree Resale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYgZN--6aU9c2ageraqlnz1X5u6zpp4dO6r5fObEJoCscPX7U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cleanest storage unit I’ve ever used. Helpful staff.",
"date": "2021-03-04T23:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a0d9d068-5d35-4238-8441-866b27b35c57",
"author": "Mark Zeboski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxHFwmA0CRIlFAYsUTubohtkSmbijEgq9lQEM654shfCUXjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-03T09:51:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3cd709a5-c2ae-4650-8119-ca0da7a28749",
"author": "Don Boss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy1LflvmENLIHBcIgCYVYzZg0gc6zPzqGlx_8vHL2r7PaUHULL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was extra nice & very helpful for the old dominion delivery. Wish there were customer service like her attitude everywhere. Thank you for the service",
"date": "2021-02-24T18:31:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "687ea4e3-051a-4385-9eb0-88d48b6bc2af",
"author": "Ines Resendiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRkhecHwLffk7lribdypw3PaNgbBqv5H94TPfuxyXjMmiDgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great and clean! The ability to drive in makes it so much easier to load and unload. Michelle was also very helpful!",
"date": "2021-02-23T19:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "14a82f8a-802d-4fcc-8ce4-5084810b34e2",
"author": "Naoshaadh Hussan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJoNeK0nDkEjpo5oFRJWvMZNGTta0AZaGUdAeNFcA1STX-qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility and friendly staff..",
"date": "2021-02-20T03:43:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "58d27e9a-e507-4dbc-a558-f14538e8f4be",
"author": "Saadia Jauhar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItSrsk8kKxYnB4ZVG2t9qN44dWrKeM6giEPouXIpBL0pv3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service Michelle and Kim both were extremely helpful thanks ladies great job",
"date": "2021-02-17T00:37:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "773387ef-4875-4ef4-a993-0541ef1ef5a9",
"author": "Michelle Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvYBKPuxuwyEDnfuqE4Y5j4q4eQtFaWpKBrDyj5vE6tUgcXB5_Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-13T13:36:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "da084937-4006-4ccf-8c89-a8840552510b",
"author": "Sandra Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoBiFqW86nBj2i0weZ3l8OtVDOKu5nTq9Ee8JM2nbsZrZNl32C=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage facility I've found. You can drive your car in to load or unload and its climate controlled. Its also clean and secure with reasonable prices. No, GOOD prices!",
"date": "2021-02-11T15:05:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c2a913de-8802-4a6d-834c-02d77846e6b4",
"author": "barb post",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHdIyO4__PsJcXJH4zfOQlgUccol5iB5HSLL4WIpyD9LjMnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michele was so helpful",
"date": "2021-02-11T03:02:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d9a7d73-a980-40c9-8f37-e429e6a87c80",
"author": "carmen harper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLOrYEsqDa90tb0NnY4gH_5UYk6P85FDzd9u37Jr9u0GvJ7ofz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The experience is always friendly and smooth i would recommend them on all levels",
"date": "2021-02-06T21:06:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec045472-a9f4-4895-b6b9-945b7fba229a",
"author": "Richard Yangas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUThVoPU2H_P5kf7T1Jy1TCKnqSTJywMHDr1Mmjkoin-laPbc2m=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super convenient.....super nice people.",
"date": "2021-02-01T23:01:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "380e76b6-adb4-4cf5-b909-ee66b0f069da",
"author": "Michael Acevedo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEZFTGxqholuL9TStwNjLyQjknWGVDeS-UhucttRtEBRUAE7s=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I love this place",
"date": "2021-01-22T16:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d731d32a-31c5-46de-a654-1530bc3877f9",
"author": "James Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULwXuK3KGM9K6hKard1xdRtt45Kiox8k53jSC4sSHqcdeY3ww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility, super helpful staff! If you're not storing your stuff here, don't even with me!!!\nFor real, though, this place is great. I've been storing for over a year and have always had a great experience here. The drive up storage is a life saver.",
"date": "2021-01-20T23:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "962d8557-c06c-4be8-b7ac-6a9929a5c9b7",
"author": "Gloria Simo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGS2UMlgCgqUUMOnwAQI55bmY_AsnnM_N5HFf42LhHcaArdVD7Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had to use self-storage before but this is by far the best experience I have ever had...not only for the cleanliness and access of the facility...but for the customer service. Michelle walked me through every step of the process and made it totally stress-free.",
"date": "2021-01-19T16:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d0d778c7-8b35-45db-8c76-e8f0fbd46b09",
"author": "AJ Gasbarro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB8me_7LO9jOUUk8pacN-S83QHAQchFyEiz8hc-QakiWGRRA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was fantastic and such a great help! Greatly recommended!",
"date": "2021-01-18T23:48:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6a0b99f0-c41b-4619-801e-7286f56055c5",
"author": "William Bodnar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZhd5br9M8IwEseiDCNUaFKv-cCypFUrOks9S267zvSduvCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle is a great site manager and very helpful with storage needs. Very informative and detailed about the prices and different options that are available! Thank you for being so kind!!",
"date": "2021-01-15T21:44:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ff6fbbff-fbc3-4252-98c5-25ba5127cefb",
"author": "David Oliyarnyk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXjr_659wDS81gn2yieM7AMu8f_llXXPfbau6qJroA7Hax2IP6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service everybody was nice and very helpful.",
"date": "2021-01-13T21:41:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae66737c-6c6a-45f7-828a-50b7496d33c7",
"author": "samuel santoyo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ4ZEsyIcSTA9YcIIfFSeqRrRjOy7GgP6OSNJHICcF1wV3fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-08T22:39:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9a64e570-df25-48d4-b89b-071152f213d5",
"author": "Tim Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOZKWvac8SMEkCQ_ocxUA2aQpJc2bYr_6DsXI-6q_VF6gUjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer of Extra Space Storage of Glen Ellyn Il. for 3yrs. now. When I started Michelle Dunkeld was an Assistant Manager. Since then she has became the manager of this facility. She along with her coworkers keep this place very clean, bright, warm (winter), cool (summer). In the three years my debit card number was changed and I forgot to update the change with the office. Michelle reached out by phone to warn me before it became a problem. They know the customers by name and make you feel welcomed at all times. I am very pleased to use them for my storage needs and would refer others to also use them.",
"date": "2021-01-08T20:23:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "decb8367-417b-41a5-b77e-cca700e00cfd",
"author": "DK 84",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrG5Ssl2iK0tjH_BlOaA1csdfDAapyL82XcJGopUZbm9f1NIj-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and helpful staff. I accidentally left an item outside of my unit. The staff brought it into the office, called me and I was able to retrieve it.",
"date": "2021-01-04T23:07:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54ac2c21-cd71-482e-83e8-aa741de76af8",
"author": "Kim Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdHF47CP2cprp9a2c_O532bWwK2_hFjO3EUCcGIvkXFOptpp8S4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wow! The cleanliness and friendliness.\nAmazing ! They even kept reaching out to make sure I came to see the facility and meet them. I also love the wide entrance and the ease of getting in and out .",
"date": "2020-12-29T17:40:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "aaa19b12-30ae-40d4-b022-4634e7889f5f",
"author": "Game Changer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsNGCDLeToYh2qC1WPAhKM8Jmczylb2P--W8Ql-d0Z-dU-zIak4A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-12-29T03:12:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f302e7d5-ce6f-4ab8-bd13-0f185d820489",
"author": "Bridget Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcLfUXfbqCiuO95gSSJE21tvuVEFcNnj_t29KR2IxGEohfmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They’re so friendly and helpful here. The facility is very clean, and prices are competitive.",
"date": "2020-12-26T17:04:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7b602503-374e-402a-851b-7d0076d82847",
"author": "Beyond Comfort Travel Adventures",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7xkMdSH27QZJ0ClWXtvozVj3uqKvuzCAh5wUqWY7hHN0QiwJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is a great facility to store your items, it's conveniently located, the pricing is competitive, the facility is always clean and comfortable, and the staff is warm and helpful..",
"date": "2020-12-23T00:46:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "da2d86c1-2da0-4478-8f5a-3cf27df3a168",
"author": "John Halabrin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT6kDmOhgSltjLZVW-QxYiwW3g3430SrRZIzPPtolNCB7oHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Michelle. Very accommodating to my needs. I would highly recommend.",
"date": "2020-12-15T00:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ae6b5bd5-17a2-4069-981a-554f0312fe5d",
"author": "Tim Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkOeie73Ahm6NMSeBGX4Lk3c13o7Y4uEbmKnG9B400ilPlqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-12-07T22:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e7f0f1e5-627e-452d-a15e-ae4d2267781d",
"author": "byron wade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqAQ5buGtaL2Iv7nS3X8rerbBsXLzXewxEG4Bu7OyDxGT06kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Will recommend my friends, very clean, staff is very nice to work with. Thanks",
"date": "2020-12-05T18:39:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8235a281-d2bf-4fd9-8bf1-bbdfe0589cf9",
"author": "Nick Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK23lj27_yD6jcXUebVlzavHgSP5K7HkQ75aYEcuGVaFSlreg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility, staff member Michelle was very helpful and polite",
"date": "2020-12-02T18:54:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0136f9e8-e2b2-4847-bb35-8bb3a19dc385",
"author": "Jeff DeKing (Just Jeff the Cook)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF2c8tAmoNDm9ACRFLl8Nb18lwD8cQLqAOXc4qpPr1qFRrWOs4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The cleanest storage unit I have ever had. Staff was very professional and accommodating. Highly recommend them!",
"date": "2020-11-25T20:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "edacd548-b1ce-4325-9144-6f66a1b83d2c",
"author": "AngryVet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6FV6yQ9ksCUdqeA4v_5XqBAbWDkdEz4gPSU8ckL0gEZ5T5dA=s64-c-rp-mo-br100",
"rating": 5,
"text": "GREAT customer service and very professional!",
"date": "2020-11-25T17:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df25b4c6-74b5-46d6-a36f-87564f368b95",
"author": "James Lewinski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlpFhrgJ1HoEoV4I4I_IKk-FFXSGH7I2jA1JlT14ZNyuqb4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service clean really a super atmosphere",
"date": "2020-11-24T22:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "27d81b47-291d-4524-99a1-104446229d6b",
"author": "Johny Sol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVADwsMRkILHVjrz627ikbYnF1O2_ax3lSCKLKA5lEF9VxVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-24T19:39:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "16d812ae-b02f-43e0-a7e1-d211dcde6f3f",
"author": "Stacey Harvey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8YY1ZdHYFTxvRI1K-FLJmXymntClPOcKAhnjKun6GFrS6qztWwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional service, clean building and affordable rates. highly recommend.",
"date": "2020-11-24T02:30:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b5b780b4-13d8-44f8-b9ef-865589a6cf98",
"author": "nisha shandil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7QlXx5V02LBGZMwwOGgtUJpbrTMaNTmPImBtrGyOccnqkOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-23T21:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "10b94333-74ba-4c5f-b8ed-a507443259a7",
"author": "Kay Hewitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5pqB9m4XJufHSu_zEGoK877J-03zx1BWt5XdQnG0E9Pzh0Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Service, Supper Manager Michelle",
"date": "2020-11-17T00:51:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b161bc75-15df-48d1-9ad1-425c74376ef1",
"author": "Jody Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6bEB7IymnC4EYHRLXXJstlVWidz2R2HpPlffJbU5iJpgvog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kyle was very helpful in finding me a space that suited my needs as well as pointers how to effectively manage my rental.",
"date": "2020-11-15T12:47:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b1fc0ed5-b9e0-4635-aa02-9c27710bbe4c",
"author": "Abel Mendoza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLprTSucpS_hYEmme-K0mcGj0l_t0TpK4gY37KceNQHX05jSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-11T17:37:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9ab0d7c8-93c1-455f-a87a-e84debfb79e3",
"author": "Mickey Niewierowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE0zCWCwgxsWx-37u8_yJn6oi8NgF-cY9UYWsInDOBuweb7DMuLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!!",
"date": "2020-11-09T19:13:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c70df425-f403-4c68-b67b-88281501e552",
"author": "R Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsvNIW8k7MLDd176bTGK37PpHJzcOG2rlzrK8wyO5hxFvAyN9L=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was always available to answer any questions about the facility, extremely courteous and even remembered my grandfather, though he moved away months ago. Absolutely fantastic customer service. Will definitely use this site again if I find myself in need of storage in the future.",
"date": "2020-10-31T22:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e4a5c9e5-91cc-457f-821a-3058a14defbe",
"author": "Nihad Kazi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxRv4SGA9LFG5R4lx_FXYTamS45zb-4zgCLF9aRLxRvRcCk2iSFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-31T18:42:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8e2f1baa-e966-4fe1-99ea-0c96a5ceeacd",
"author": "Joe Blow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwmyik4EmX0vk2t5tACVSX-7x5gkvTA0AZfpkRe-Ss-OwQG54=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, well lit, well run facility! Great music piped in too! Michelle was awesome. Overall A+ experience. Thanks!",
"date": "2020-10-30T21:25:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1815b86a-b405-41ea-9207-37862c4dc939",
"author": "Marissa Montes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEs45lIu6WL-1ZNFfTO0tGFhia_g7x6wm54lRtjNBUtSbNH3xgHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My first ever renting a storage unit and it was super easy since the website has lots of information. Love the fact that it gives an idea of how much items can fit in there. Now when I got to the facility I serious was surprised on how clean, great lighting and well kept it was. Cleanliness is a must, specially since I will be storing my items at the facility. Kyle and Michelle were great people. They walked us through and showed us how to use the looks for the units we rented. Definitely recommending them and id I was able to give this review 10 starts I so would!! Phenomenal customer service!!",
"date": "2020-10-30T04:06:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bd4e857c-4d35-415c-9d27-ba625959a152",
"author": "Brian Thiese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVKcHjiAZJzgRQ58PffqjB_-cYymTF45gVBHqwIyELpePAuw=s64-c-rp-mo-br100",
"rating": 4,
"text": "The facility in Glen Ellyn is run by very kind and courteous employees. Very willing to help in any way possible. The building was always extremely clean, which is a \"must'\" for me during these COVID times. I would definitely use them again .",
"date": "2020-10-22T16:52:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "56395cc5-adeb-4b2f-aa0c-c962f7b9dc9c",
"author": "Chad Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMzUriDaU92hwRSDh5uGElZ0gbQULGonf719ueZfayn7mIWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fairly easy to get signed up online. As for the facility: Super clean, neat organized and the staff were very helpful!",
"date": "2020-10-16T15:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "435ab7ef-3f12-45b7-9fea-49a84dd66c75",
"author": "Brandon Berkshire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0f-qNHSFmqfbr3pWR9AITUZqsoXJH3rJJUW45LKDxrWjp6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility at 1N372 Main St in Glen Ellyn is very clean and secure. The staff is very helpful and friendly whenever we need their assistance.",
"date": "2020-10-13T17:30:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a4563a7f-05b0-4ec7-9778-761a8d2bafef",
"author": "Juli Tjeerdema",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoox4nJNb2moCkEgxEHz6A2C8vmXPR5MEZpFK8HF7HBVKYdg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "They raise the rent twice a year! Beware!",
"date": "2020-10-05T20:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a8913645-39de-4a90-80eb-17d35e013fc3",
"author": "Claudette Oriente",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdlwGMO2JMoTlLk0mpa3uB5SC_4Oi07xiZsAhD1gjbgQJNPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-30T21:38:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8e66ed12-621e-414c-a364-204a5bed0989",
"author": "Karlee Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgzOWoTd2rJjCfMIUvEeA9NJkJe5ecDKnKNaxOtn8Ihe6RWrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-28T16:09:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6cdb68a4-6ab2-43ae-a7c9-d111589e656a",
"author": "Nikola Jelinkova",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzmB6--uZhkfI674Lov5tFgICVt2LUXTohG6MVR0XRHcmpTmWCtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-28T16:01:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "162c6813-18c8-401b-9e27-3c890f566a49",
"author": "Ray G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWS5SD9yTyhcwzqrIxCHOjgk5OA7H5IQJcKCwH0Z1GGO_7t5tL3sg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-09-27T05:23:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c08d1f2a-0456-4107-b9af-6d105087c75a",
"author": "Janet Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2xPX_PZBS61Bc1ceclL9hGZe42QweKzeGkbIByYlU2CqzbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Melissa is AWESOME! She made sure everything was in place before I moved in and checked to make sure i was satisfied with my unit. Thank you, Melissa!",
"date": "2020-09-15T21:18:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1a02c2bf-b2ee-4d9f-a709-85c94caf6a9b",
"author": "Dave Rix",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICPW64DIAdH4RChsfxaeOcPxys0BISOSEjkTvYqy16Ch0VvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, efficient check in, decent price (ask for the Senior Discount-age 62!). Michelle was very knowledgeable and a delight to work with!",
"date": "2020-09-11T19:21:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ec8db1c8-e73c-4904-9ab1-2f84d9a42f74",
"author": "Stacey Bavone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAAXozch-JKUSEnssM6Z4EuZ8ZuRdyMHNUo4OH5Fp_yl79hQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "What a wonderful experience with Michelle, she was super knowledgeable and willing to show us several spaces as we weren’t sure on how much space we would need. I would recommend Extra Space Storage to anyone it’s clean and safe! Thank you Michelle for all your help...",
"date": "2020-09-10T19:40:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "56daca87-226a-4360-ba2e-696bc4f06d1f",
"author": "Lessly Jaimes Salgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlb8tnhHeKWuoMSLCRh1S7olBLc9nLG4iUqfbnvl2pgrfvdg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-09-04T22:53:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f725b5f5-f710-4ccb-989b-ece7d89dd59f",
"author": "Doris Burney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBPVupe0lxHf-dKDrt0QuRVDFkpdcygxmvtI3Epz2MfRQf8g=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-09-04T18:01:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9861b1ff-2644-46f8-982e-da9115d883cb",
"author": "N. N. (nanbg)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTbfxRpeOvyMh-kKQLMPNCWRozbLSVVJHKgni0DrukPnXYbXA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-09-04T03:18:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cd91ebff-9c18-4e83-a676-ea4da3f3e8e6",
"author": "Jose Roman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu_hLAm597a5gziAb1Sq3iQvPduSopDgjlMsLBcDIDu-uPHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-01T01:55:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jose. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2448bd70-c7a7-47cc-b952-74cf8c8c9814",
"author": "John Mish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsw3ZmgulX2XW5uu_69HjGhfueTg8A0p9KWc1tafzKBnOudg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was pleasant and very informative, also the place is very clean.",
"date": "2020-09-01T00:22:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for taking the time to share your experience with us. We know that our customers value clean self storage facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a447c545-7f65-4abc-905e-3424d3083072",
"author": "Madeline Frederick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDTdrGezONwNf2T0Zet49iZyPM_tIP0gSfk0Vo1nYngbLC5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Michelle was very helpful and answered all my questions.",
"date": "2020-09-01T00:17:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Madeline. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need any future assistance with your self storage rental.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8753f3b-4751-4c51-a027-17d677f22b3f",
"author": "nancy redheffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLotzpDcCXfjlgDAhm9QlM5ZyOyzHRXq9X1QOtifd2e0kGkF-Jn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent & fast service. All is well so far!",
"date": "2020-08-29T20:28:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nancy, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage as your local self storage solution. Please reach out to our storage facility office at (630) 474-3299 if you need anything.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d33df18-d8a3-4316-82c0-26df6632d726",
"author": "Rachel Kare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiUzAn_HKYkbwv21GmtzRAZN1q6XwhEjTpXSGXiHtKSmWMGkcMMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kyle provide excellent customer service and answered all of our questions.",
"date": "2020-08-29T18:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rachel! We pride ourselves on having a friendly, accommodating staff and are so happy Michelle and Kyle were able to assist you with your storage unit rental! Thanks for choosing us as your local self storage solution! Give our storage facility a call if you any additional questions.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e6946a1-134a-4fd0-9809-4efa30f6ae02",
"author": "R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRYP5JvO7e4flHff7_moflIt3goqDWoi4ovy7LpiuQGyWa4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Michelle was great! The unit and facility are very clean! Great overall experience!",
"date": "2020-08-26T17:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi R, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive self-storage experience renting with us! Stop by the office if you need anything!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "548732e8-7778-49ad-a7ee-7f0a4c5b3f1a",
"author": "Jermaine Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzdpMOV-ilKF-ISyXg_bklBpDENNdlx49K6IV34_t8tH1F=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-25T22:59:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jermaine! Please stop by our office or call us at (630) 474-3299 if you have any questions.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d088817-efd9-4287-a39a-b4867b4abc06",
"author": "Fausto Yolo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI586isWP2DWXtIoN7oBeNaSr4t2mzSmBH16Hma2jOFvGRkakk=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great people to deal with, great place to rent.",
"date": "2020-08-24T19:42:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Fausto! It's wonderful to hear you had a positive experience renting at our self storage facility and want you to know that we are here to assist you with any further storage needs! Give us a call at (630) 474-3299 if anything comes up!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "91b6e97f-4e42-41f4-b552-0d69523104fd",
"author": "Nicole Georgis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkAtPwfr7UMOMvq53SPd39j55CfIPd56NAj6SALuzA6I_9EUwS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience getting set up. Clean, modern facility. Most units accessible from ground floor. Michelle in the office is high-spirited and a joy to work with. Easiest part of my move was using Extra Space. I was referred by a friend and I will keep that chain going.",
"date": "2020-08-20T18:37:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nicole, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "1de29438-5ad5-498d-8663-a4bd513e22ae",
"author": "Alexander Krupnik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2-EJNrK0lXZVXF3XLh1IaK_HJ4n67wqSpOy1nv2TtybHxYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice staff and clean location",
"date": "2020-08-19T22:18:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alexander, we're glad our team was nice. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if you need any future assistance!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5f36f90b-cc5d-477e-bb85-f0e1e42c6aad",
"author": "Marissa Cummings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX56uD6sBNVRE_gSblNmGbhx_mUmjsOlFGsuH3jquqCYAsoOglItw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience. I spoke with a few different people in the office and they walked me through the entire process over the phone and followed up via email through every step. It was quick, easy and only took 10 mins. I had my storage unit same day with full access. Definitely recommend.",
"date": "2020-08-19T14:15:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marissa, thank you for sharing the positive storage unit rental experience you had at Extra Space Storage! The recommendation as the best local self storage solution means the world to us. We are glad to meet your storage needs! Give us a call if you need any assistance in the future.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5a6f77bb-4953-430b-8be0-2dd3bcb4c809",
"author": "Crista Gerzevske",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZry0Jwqzh2lnm2GO0RhGSTr4i-ZiAj4w_uqxXJ-HDtu8oTou0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Management is super friendly and helpful. The facility is very clean and it was very easy to move our stuff in",
"date": "2020-08-17T17:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Crista! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your self-storage needs. We're thrilled to hear we were able to provide that for you!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8d34e1c9-aecf-4374-992a-036dbb9268b0",
"author": "Shari Hajek Johnsrud",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1zZMI0sRZo4-yaFRGhIF_AAuhFpplfHw-eESYu-fy-i7ItA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have multiple storage units, clean, easy access. As long as you get in before they close, you can stay as long as you need WITHOUT the worry of being locked in. IE PS. Super friendly employees! Love it!",
"date": "2020-08-11T00:49:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Shari, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (630) 474-3299 if you need anything!",
"replyDate": "2020-06-26T10:48:27.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "781eff11-bce2-44a3-beb3-0af8fd3a12fe",
"author": "L P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFCKG7h2u-2caWl1BhT-oW41g2fZEY39orF9DMcLLUGZng8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-07T16:10:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "hank you for the 5 - star rating Laura! We are so happy you had a great experience. If you ever need anything feel free to call us at (630) 474-3299.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4370c4fe-efc3-4816-bbea-462aed2f8af6",
"author": "Chris Gawron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHztQjhp2QqO17zEtjUc5Wz1Zn9CILONSu46ycl1OeMUezxA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-08-05T23:57:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Chris! We’re grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbf30eb1-8029-41de-83c0-f7f8826f735f",
"author": "Floyd Prince",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtKzpwSi1LjvON4shrZN0OvcVc3JrW22CwDI0lqgE5b8VUvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-31T17:00:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Floyd. We’re glad we were able to assist you with your self-storage needs. Please let us know if you have any questions.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1da1c691-bd18-4753-926e-ff5bf43818e7",
"author": "GWA2708",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQCd0VDbSmsl0wnfbFAd4vofsCi6s737KakyLKc5N_dehUdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented unit at Extra Space in Glen Ellyn for several years. Property was well maintained, and secure. Well lit, and climate controlled with easy in and out. Would rent space there again should need arise.",
"date": "2020-07-20T18:55:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Gwa2708! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. We're proud to offer affordable storage units for our customers!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "321a5f81-b284-44fc-9adb-95cd838bf5bf",
"author": "michael trull",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO9oc79XwcmaF7e10oCoDqEYAkfvnS-dYuIFOaXq7ZK9yQFeHL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great costumer service friendly and smooth operating! Thanks!",
"date": "2020-07-16T18:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thanks so much for your review! We are thrilled to hear your experience renting a storage unit was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "43668504-ad2d-4a47-adff-bd436d60d0ff",
"author": "Sandy Stamer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU29jswSCpP7bw-waUQRhw_wGWUiajyJyIG403-whRrEMl08jQS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "ESS has been a good first experience in using storage units. The space was a perfect size\nNot paying for space I didn't need. Well lighted and accessible any time. The use of a dolly was especially helpful in loading or unloading my vehicle. It was temperature controlled also. I would use them again if the need presented itself.",
"date": "2020-07-14T01:56:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sandy! It's wonderful to hear you had a positive experience renting a storage unit with us and want you to know that we are here to assist you with any future local storage needs you may have! Give us a call at (630) 474-3299 if anything comes up!",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2ba5b50e-a69e-489f-8246-7ace98a9c55e",
"author": "Ada Korakiewicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsoQhz4AiJCS71xAu7orOVXF3O-rGfv_0A7BJ56Z_s02dpILv6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-08T21:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Ada! We are so happy you had a great experience. If you ever need anything feel free to call us at (630) 474-3299.",
"replyDate": "2021-06-26T10:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57f87b31-2227-4fda-8cd8-b70ed9c561b2",
"author": "Peter Clifford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLn_uJuAKbOznKAcJ_EyaFG0JhoSMX6JpC_WUta49cj5EnvNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-25T20:11:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Peter. Call us at (630) 474-3299 if you have any questions or need assistance with your rental!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70579ea6-831c-4cd2-95c2-7d8610253fd2",
"author": "MARY ADAIR",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINMNsjsTVaqsHDgnJ0oLjw8LH26vChGZnfkCCYok49fBrSLliZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-06-22T23:00:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mary! Don’t hesitate to reach out if you need anything!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74b77ab7-54c0-4db7-aabb-2d77bf2cb313",
"author": "Brett Neumeier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHsKoJy3KdXB_jVzu1G4Vn_X2qnI7JGu-xsZbZ7hzc1v2LyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is clean, well-maintained, and easy to navigate. The staff is exemplary! Very friendly, energetic, and eager to help any way they can.",
"date": "2020-06-16T20:57:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Brett, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "863c4e20-9f92-4237-b6d4-e951cf874bf2",
"author": "Edna Villarreal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyalUtw3a9DMFIEWTNU0tJ1eKjhwJ7WnQJD8I13US1Ec6Tnw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-06-13T04:25:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Edna! We are so happy you had a great experience with Extra Space.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a42fb78d-476c-47c2-b141-1cf77ab0fb9d",
"author": "KC Mathiesen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkktOecW1FyhLsq6X3MgtZ9Yz0eBvtCTX0lugM6NMuOIJWow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "so far it is great, Kyle was awesome , the lock was where it was suppose to be",
"date": "2020-06-09T00:25:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kc! We're happy we were able to provide a smooth rental experience. Please let us know if you have any questions about your storage unit.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "93b0d37c-442a-4081-9cda-35d639b23e5b",
"author": "Frederick Fret",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQYQQ6sN9hU8qLJIINdG4uBD--y8jizlbb1hLM7ph3_MxWhcxhpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-06-08T16:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Frederick, thank you for your positive rating! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions about your storage unit.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e54aa78e-9af3-4068-b6c4-4820cdb07850",
"author": "Todor Todorov (Nloisyboyyy)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUN0AveL7GG451qwdnOUY-K-LQ5n-WO7ZVlCw_XOPDiOACghPAV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Place to store your belongings, always clean and safe.",
"date": "2020-06-01T23:26:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Todor! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "27ae01c8-0c7d-49bd-b582-5ad15df3d367",
"author": "사랑Koko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3HYEwuyj0u0bN2IhJLchPfsNs25uhBkIj6i0aeRg_YKOFJXE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-04-11T21:32:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, June! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a54658d-343b-44e9-9992-3dbd39185ab8",
"author": "A Z",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYU7NNqoCAFR5LFF_b6UFVgqVKO3gH_3I9w5_uTh375coUsv3y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Everything explained very well.",
"date": "2020-03-23T19:36:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "A, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Thank you for trusting us with your belongings!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d787a492-b923-42e7-89b1-927399f8953f",
"author": "LYFEWTHJAY - Studio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh5UKt2ZAoQSRP_AiKBmMApvBYsIigy-jWeJ91kOMSOaOJhXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-17T17:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lyfewthjay -, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66990922-55bc-4215-9b86-86bb1ab71d22",
"author": "Steven Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyCTq0yxpyGTulN1c2ItQc_NKDNqGvB0ma1o52qkjZ9AYpYdiy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-14T20:41:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Steven! Thanks for leaving us a rating.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65d7477e-7e0c-4288-8683-b8045bfb7dca",
"author": "Nicole Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkRa0BBSwNBbE7WWl2ZqpmNVAYrBgKpXwej3tFO_VC0WAdgl8V=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-14T20:34:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Nicole! Thanks for leaving us a rating.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "751ef7e8-abef-4d06-9771-bea9735bcbe0",
"author": "Jacqueline Steger-Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXBFiA25fQMBuWljqQSrVLWYWHamUuEbL3AyF9c5u3j6g6tSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle was very helpful in getting best unit for me today.",
"date": "2020-03-14T16:53:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jacqueline, we're glad Michelle was able to help! Thank you for the positive review and for choosing Extra Space Storage for your storage needs.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "686c431d-dbc6-440b-a444-257c60249dd6",
"author": "PETE STOLL",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3f8Dbh-iyJsJzmarefqaNTMuxYJSZ13WL4TfGhQcQHNHRpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Michelle and Karla. This facility is the best.",
"date": "2020-03-11T21:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Pete!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30cd2100-696c-4961-8f7b-75e5cbcf2083",
"author": "Silvia Angrl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPpkrf6TB2qFfVDUWOpVsNBtaKjoAHUdGPG_uJOZJUT5NpCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer care service, always helpful.",
"date": "2020-03-10T22:16:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Silvia. We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Call us at (630) 474-3299 with any questions!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "109d7da8-b3f5-48cd-a2ba-e10f8be8067b",
"author": "Jacob Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUse4DOjhrrKXy29y4XeZr8xN-YRFv80sSPRPW8nZOf62AbnTcS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-03-10T21:11:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Jacob. We're here to help if you have any questions or need assistance with your rental! Call us at (630) 474-3299 with any questions!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95d69109-3a8a-4a80-a40d-6b0b6192a2ef",
"author": "Tom Corso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyhBPa4iJFNT3OloePmU_x1DTXRtFWKapJn9d_D6yQlmpnnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-09T22:56:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tom, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9000d92-6cc5-47f8-9daf-ea4006d7e64b",
"author": "William McNeil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFKQ-AzkLw6CUq_iLUoPQDvNTefdHWrqsfprVPzyJh19fsMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-09T19:48:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage William. We're here to help if you have any questions or need assistance with your rental! Call us at (630) 474-3299 with any questions!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f586a5c4-777f-49d4-b417-fa6f60bf397f",
"author": "Marsha Webster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2GIgf2bXJYP_aCQTKsyQdVOIwTMkpb3lf4JJvxirM6hG3sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed a small storage unit for furniture while we completed some home renovations. Extra Space was easily accessed, convenient, and clean. It could not have gone better. Kyle and Michelle were a pleasure to work with.",
"date": "2020-03-07T16:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It's great to hear from you, Marsha! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for letting us help with your storage needs!",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "fbc123be-7a2d-46e6-8db7-16097caf9f7a",
"author": "Gary Danno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPynnpEgmKbtr4Qye3tf54EhNp1U59jZhftluFhjaPbr9E5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place xtra effort Michelle & Kyle !! Highly recommend !!! 😇🍷",
"date": "2020-03-07T00:25:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending Extra Space Storage, Gary! We're committed to providing excellent service and we're glad you had a positive experience renting with Michelle & Kyle! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-26T10:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "908150a2-03b9-481b-afa7-e8209ada0268",
"author": "Jose Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNClr27DkT1RyDs0TfjKsZD_KJWE7dfJ8TMk-ouDutgv4AkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-03-04T00:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Jose. We're here to help if you have any questions or need assistance with your rental! Call us at (630) 474-3299 with any questions!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7aa2e2c4-bb9f-4bfa-9f00-a2868a697ce4",
"author": "Sam Von Lehe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8KqOk0PV9Trk3VVUKkv1L-y_WE0bof12K1kLgyrLh4PfsYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-29T21:44:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Sam Von! Thanks for leaving us a rating.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42459dc8-a648-4de5-a595-78df0856cffa",
"author": "Randall Fowlkes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7x8OeOzq7qIhMcgwcL5PMJBEsneRvJTCwH3PR_66Rw1YdNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-29T19:38:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Randall! Thanks for leaving us a rating.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23cf849d-1eea-47d2-b9f4-dda8f92442f9",
"author": "Lenka Scholtis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIya7RO2Wp_owYaLUthhMrYC8Yfj2xFvjnwh22vr7oKblhf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience at this facility, thank you to Kyle for helping me and having great customer service!",
"date": "2020-02-27T22:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Lenka! We're committed to providing excellent service and we're glad Kyle was able to help with your storage needs! Give us a call at (630) 474-3299 if you need anything.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2da5961f-1a4e-47e1-8742-15b12ce9fd52",
"author": "Jess Ryan Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ98MR_G3B0badLB6EtGZkKfXKJQhqcz5eVBY6QTGNDv2QJpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-27T21:23:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jess Ryan, thank you for the positive feedback! Earning a 5-star rating from you means a lot to us.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cdeaff8-ff1f-4212-848b-c40603a992e0",
"author": "Bree Hagestedt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVvo7GHBDHOsjaw5fdzsK2AWxHkblD3lWnKWSS6ey6H7OfSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is great and Kyle especially was a huge help!!! I will definitely recommend!",
"date": "2020-02-27T18:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending Extra Space Storage, Bree. We're glad Kyle was able to help! Our team is here to serve you, so give us a call at (630) 474-3299 if you need anything.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2926b956-cb23-4116-a614-e9d1ab43bd14",
"author": "Kristopher Weese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3rBbEcELAd1Xy4bwPpUY8GFOK-NNCSFy322gDTfQw-1ouwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff!! Super clean storage",
"date": "2020-02-27T16:28:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristopher, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "97b58e53-6a17-45d6-898e-b88282fa73d1",
"author": "Janine Kreifels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZPXRhW4yS4gNcE4ThnOZ0yXvyVl_XbRt3ZB0rmDempfSMhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle Dunkers is a very helpful professional that is respectful and responsible with excellent customer service. I will recommend Extra Space Storage in Glen Ellyn to all of my friends and family. Thank you for your true kindness and sense of working with people. Thank you!!!",
"date": "2020-02-26T16:03:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Janine! We pride ourselves on having a helpful, professional staff and are thrilled to hear your experience with Michelle reflects that. We're committed to providing excellent customer service. We appreciate you recommending us to your friends and family.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "919bc00b-b94e-44c4-8d3f-d6ae4a0e92f6",
"author": "Angela Pearson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJLz1vNZQp8RDWI40yjy89_aA-dnKbwDQz0anhPEiRZQrl4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful facility! Highly recommend. Kyle and Michele are extremely helpful and I am a very happy customer.",
"date": "2020-02-25T19:43:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Angela! We appreciate you recommending us to your friends and family. Kyle, Michele, and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cefb0de6-8b26-4556-aaf3-2e9c3993ea4a",
"author": "Steven Bluitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMFGt0lkAbJPnSi9yrM42-D90zjvompqMT9D3VaC5o4VUNJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-24T16:03:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Steven! Thanks for leaving us a 5-star rating!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb9a254d-e9a1-43ab-9801-0dd9fd6b81b2",
"author": "Leah Slack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiXtX_3RDc6ZvO8N0sYJZRMHBwyw8mjhk4oz8DdSZjUMCHcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice customer service. Very easy to open and close units and always feel welcomed when ever I visit.",
"date": "2020-02-21T23:28:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is appreciated, Leah. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 474-3299 or stop by the office if you need anything.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8cc4c1ce-f563-4103-b509-7f987480f596",
"author": "Tom Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmBROPdAxkvGQTwwaBjWY32y6aChCpgvAQB-o8FTRNXo7oOT-f=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fast, friendly and affordable. Highly recommend for a storage solution.",
"date": "2020-02-20T23:26:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Tom! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (630) 474-3299 if you need anything!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3c1b75ea-d072-4333-84f7-b4fdee6da3ce",
"author": "Anne RenewHope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBNvyoL6pou3Vd_JCu7TJOmIziTu1Rmmpurc20QHJd7EOfvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle did a great job showing us the different options. Best storage unit we've ever rented!",
"date": "2020-02-11T02:14:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anne, thank you for your review. We're glad Michelle showed you the different options. Thank you for choosing Extra Space.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c9de591-08a0-4929-95fe-51fd13e435d7",
"author": "Empress Sammee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHi67zaZb0-k4DgoGD8FdvBPebt_pyrRd4kF6uz-5qOwxUTdPo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-08T21:13:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Rebecca! We're glad we were able to meet your storage needs!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1b698e0-492a-4bbc-9c08-62cbcfd71b58",
"author": "Bonnie Curzio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1YZsoGXBOMm_teAP_k36n-2kyftGqrRYyzRf6iVH8vdUvsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this place! I have rented two different units at this location over the years and have had such a great experience. The staff is professional, friendly, helpful and knowledgeable, and the facility location and cleanliness cannot be beat! Our latest experience was with Michelle and she was wonderful! Security is awesome, good lighting, and love the drive-in feature so no matter the weather visits are always pleasant. Yes, rates creep up over time, but I consider that normal and expected. So no complaints here. The value is very fair market.",
"date": "2020-02-01T23:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Bonnie! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We appreciate the opportunity to provide a safe space for your belongings. Thank you for your kind words! Michelle and the rest of the team are here to help keep your experience great, so don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "41a0d8c5-7c5c-4d2f-bc4e-610a0670b561",
"author": "Kathy Woolard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG9Dqk73hPG6k3HxhrC7YXSjtRnyqbY_q2CcreAF47zZ8YhA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful facility clean brite and friendly staff",
"date": "2020-01-30T00:00:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Kathy! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "daf0fedb-0453-4865-bbd5-422cef64ca2b",
"author": "Michaela Jelinkova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4ty4oZf7LrtBQImDHHXcfzp7jrO91Hpr8EDOkIfEP8tzB5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a great team to work with!",
"date": "2020-01-29T16:49:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your kind words, Michaela! We appreciate the opportunity to meet your storage needs. Let us know if you need anything!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce72ec94-5167-4ba9-a876-f7cad9b3c295",
"author": "Misa Jelinkova",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr71WFT_2J3SLQOMd_s-Jng5jvxggKpc7HvoyHxhetJjg9_Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility! My belongings are safe here. :)",
"date": "2020-01-29T16:48:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Misa! We appreciate the opportunity to provide a safe space for your belongings. Let us know if we can do anything else to assist you!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "2d0c1d72-d350-4ba7-8e7a-ce30f532473b",
"author": "Scott Hix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW32PBdcwHBMyauGgoJSlIKgwPlvZekO9rABwY4yIjoJI5KjSv5=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2020-01-23T05:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Scott! Thanks for leaving us a rating!",
"replyDate": "2020-06-26T10:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed3dba05-456e-4254-8ec6-0fc15c06b79c",
"author": "Faraz Khan",
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"rating": 5,
"text": "Michelle and Kyle are a great team. Both were very professional and courteous and the facility is super clean.",
"date": "2020-01-16T21:58:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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},
{
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"author": "George Douaire",
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"rating": 4,
"text": "Michelle in the office is great to work with - the online marketing is a bit deceptive. Michelle though managed to keep my business.",
"date": "2020-01-07T21:08:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "57a34111-8043-47fa-bbaa-e49c61f49242",
"author": "Mike Tjeerdema",
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"rating": 4,
"text": "",
"date": "2020-01-07T16:32:04.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "25967171-bafb-458d-a9e7-f6ca1620d56a",
"author": "Glenn Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5i7p4RHBHIwVs7ptAp7KqegVigwhKDK9Jpc7JUaASsQtQ6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle, the manager of the Glen Ellen, Il, Extra Space Storage provided the best customer service I’ve experienced in any business in a long time. I’m storing household goods during a move from Washington, DC, to Chicago. I’m retired military and have made more than 18 moves in my adult lifetime. Michelle has made this one of the best moves I’ve made. She was extremely helpful and courteous online and on the phone asI coordinated my move. When I arrived at the facility with my first truckload, Michelle had the perfect unit reserved for me and made the completion of my final paperwork effortless. I highly recommend Extra Space Storage, Michelle, and the Glen Ellen facility.",
"date": "2019-12-27T20:55:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73ce1606-1e8b-49ca-8e8a-cb5f14f5af54",
"author": "Tony Svach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcwM-m7gFDsz9HmM5L_VnjRE3amyqEPlgdRUmfe4f4XLNEDB0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Service, clean, friendly and spacious!",
"date": "2019-12-19T00:20:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "2d88374e-8393-4bdb-a646-31ec8650fc9f",
"author": "Elise Anderson",
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"rating": 5,
"text": "Friendly staff and very helpful. Great storage for a good price.",
"date": "2019-12-17T18:45:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "553f52e1-dcdd-49b8-95ad-f99a51456377",
"author": "Kimberly R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnHPKrG8IWG7b1LXivd8EttLcwsomqNq62oWDaL2xyrhq2cWIB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wow, I couldn't believe the amount of options for storage here! Michelle was more than willing to show us multiple units so we could get the right space for us. The service was great! Plus, you can purchase everything ypu need right at the front office.",
"date": "2019-12-17T02:32:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "de3e5a07-2d37-4fb6-ad04-b58737742d4b",
"author": "John Mish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuCp9Bcgf7jLZbGu5kwBh4JY0O4Y8-3vHWRxrh4oMfaP9Mww=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is amazing! Always so clean and well kept. I love how the staff go above and beyond to make sure you are taken care of. Highly recommend.",
"date": "2019-12-17T01:54:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "6c12b516-a035-4d09-ac64-86977e7de715",
"author": "Travis Wayne",
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"rating": 5,
"text": "Very helpful and friendly staff. Michelle and Kyle go the extra mile to make sure you are happy. The facility is much cleaner than other storage sites I've rented from. Good use of technology to improve security and efficiency. Good value. I'd definitely recommend.",
"date": "2019-12-17T00:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Sofia Pilleux",
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"rating": 5,
"text": "",
"date": "2019-12-16T22:03:48.000Z",
"verifiedTenant": false,
"featured": false,
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"sentiment": "positive"
},
{
"id": "bb2cee10-242f-47a9-80dd-3204721ba58e",
"author": "Rex Snow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyf6SZ3TDs4QvxL0fGrBPuTBE4xGej3R40HK6c5GYkN-axA7EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff. Clean facility.",
"date": "2019-12-16T19:24:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "248c2985-b5b3-4bcf-b5f7-9d5d9f7d46fd",
"author": "Carie Prechodko",
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"rating": 5,
"text": "Great facility and incredible staff! Michelle was very helpful and great to work with!",
"date": "2019-12-16T18:26:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "4a243a7d-4033-419a-b0c1-08bc491bb536",
"author": "frank hoekendorf",
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"rating": 5,
"text": "",
"date": "2019-12-11T06:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "01714312-fdca-4f65-a915-27516ae57703",
"author": "Diane Finchum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpbpVzCnpXDATJP5Us1uHT8ng68hbu7sEsL0XLML9OMRfpmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-30T15:47:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f6d26e5e-c3e9-4d68-9e35-2bcfff950d21",
"author": "Kelly Pilleux",
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"rating": 5,
"text": "",
"date": "2019-11-30T15:23:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "673e58d4-b76e-472d-8ef4-e950f696fd9d",
"author": "Neil Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL27GWB6Nod3tKyzE8Raz17hAGVyea9KkgkK3cdfH5vbxupOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and professional",
"date": "2019-11-22T21:57:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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"staff"
],
"sentiment": "positive"
},
{
"id": "dbc85da3-5a60-454a-9113-56c0e1d51f30",
"author": "Jesse Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfdV9E_4p6BEXvMWTLgOJpXAJb5MLDeA0xtrKYP9f6NYi0NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was great! Facility clean and affordable.",
"date": "2019-11-22T21:57:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "ac43d138-5435-4e09-a869-fd22479f5b4e",
"author": "Tom Sandlund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdKlHvNVn5tjt_arda-MCjeHQE_GmiweRRz51JMNZaAgjRtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kyle were great at finding the best available unit for my needs. Kyle was great with all the paperwork and contracts. The units are clean, affordable, and convenient!",
"date": "2019-11-21T23:16:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "a8744d10-94ce-4402-94ee-d46684f5505e",
"author": "Misa Jelinkova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGFJtSuxBUlzSVFsnf6H4wQQvldQzHGrzpLgEXK21fyvLMNQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience and helpful managers! Thank you to Kyle and Michelle!!",
"date": "2019-11-19T21:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aacf9525-c8bc-4c2c-b076-ebc39daac348",
"author": "Saad Jamil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwu0w7WdPpIQtbqw-H4QIS9De7lRo0DaFB_I6dJO3DkzqhQBc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-11-16T23:41:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8eb0d54b-d80e-40b5-8b2a-1eb76da476ce",
"author": "Jaime Jamieson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDEWQFKCM129i4eu-t9VuB4NwyU5bLvWXNZ96UePzmK6C5mQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "VERY helpful and easy - would recommend to anyone! Carla and Michelle were great to work with, and made a busy time MUCH easier for me!",
"date": "2019-11-15T19:39:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8c0a391-17bf-410d-b971-0d751a5bc123",
"author": "Sean Berens (Style Big Club)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQbhVZfAPWGSe0j7BLObv_U2IZjxwJ5REBcE08wObMrTRWNT8k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Kyle were fantastic to work with! Very clean and safe space. Thank you!!!",
"date": "2019-11-07T19:50:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "46536bf7-66fc-4b61-b28e-3069e56ef027",
"author": "Laura Wolff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWElaqH0q5u0lEDGGmJg3raffCYeZ7gxGGxsXBljNYb70kTt8zJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Large Clean Facility!\nMichelle and Kyle were great at helping me find a unit. Then when I moved it wasn’t big enough and i was able to transfer into a larger unit! I love how bright it is you feel safe walking around at night. It’s also great you can pull your car in added safety for single women at night. My only complaint was the clocks on the code stations were not changed with the time change so I couldn’t get in at 9pm.",
"date": "2019-11-07T13:01:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b7fd28c3-4b04-48e3-b70c-ca02e61509d2",
"author": "M B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfwYJ71ARdfYdr0LnKJwiVSaD2mmdEeLYgW2zDrKIHfS4Tjw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-10-30T17:45:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7fd3eb6e-a138-4c7c-a446-04e68e44e401",
"author": "Jeremy Ratliff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLP_gd5QdjqeqgpmB7o81--lqZSuzf9Y4Fude0FbeZK_73PhyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle was very helpful and the facility was very nice. Would definitely recommend",
"date": "2019-10-23T22:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5968dae9-66f8-4ed3-a662-16cb35af13d2",
"author": "Mandie Kazi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfcaYyqIo2CZQUo1S90kfmkJFT8QeKH9Ua1IcZqckZPecnNph38A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, friendly and Michelle was great!!!",
"date": "2019-10-19T20:33:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bf76ee5f-18aa-47b5-ba53-76121e6cae04",
"author": "Levon Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL43P1mW7Uic0XXZWxUCGgsNwFMwh7Mu-_wN5MIb1MuK8UTJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean place with good prices",
"date": "2019-10-19T18:01:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "78120a7c-afb7-4c21-81e8-bbeb7634702f",
"author": "D B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnIrVCV9dx0kSV2aN0xAQ5S66iQfms9cD-QVctnW2kOm1Uevuh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-16T22:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "eebd4dbe-b270-41f1-850f-0444e1abe944",
"author": "MaElena Chavolla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-b5RbyLj19MgP5nRkjkWw1LzhrEmfoYRj1BMaB7oXiRf2RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome location. Michelle is extremely knowledgeable and friendly!!",
"date": "2019-10-14T16:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d54a4e20-06c4-40ba-ac8b-bf5f6ee7c3b1",
"author": "B S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS2TnMTZviH6Vv-9PjNXE1qhAI5dMwz3FXGNmP2qkzQEU-HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location plus great staff. Thanks to Carla & Michelle for all of your suggestions & help.",
"date": "2019-10-11T15:04:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77bb1bb6-4b8c-4d7a-b9f5-1d6c0c038f09",
"author": "Jimmy Moorhead",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAmzFfaioYn3_u8_hkOzWMnS99YI1T2-rfFiHQYahLM73ecg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful staff! Michelle is super accommodating. Very clean facility with indoor access out of snow and rain.",
"date": "2019-10-10T23:12:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "94e76b21-ca6a-47e8-ab15-19a9f48f6981",
"author": "Dan Oprea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwURwmJDC6qDmfpUyaX2VZwS3bEmOKnKGrVjOm5QUL3M_9911h=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to storage your stuff. Looks very nice and clean inside. Staff is very professional and friendly. I think this is the most secure and nice place to put your stuff in.",
"date": "2019-10-10T15:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "856ccb31-2d1a-45ab-8452-0afcc16f0cd7",
"author": "Cindy Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5L8x1sTjBoNNpwYDfoOZbzxZDBYiSkHOfckBBLqQ3T4_TzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and GREAT customer service!!!",
"date": "2019-10-09T17:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "04219fec-24c4-405e-9e11-0bd176e622d1",
"author": "Cheryl Riga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwW5aeo6tAR9HYoByZI5cDwHJaH263oJ-PxjlOJIBbA6572tGOMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always courteous and helpful. Michele, Carla and Todd were great!! Great storage facility and very clean!! Highly recommend!! Actually a friend of ours is storing her stuff here on our recommendation. Thanks again for everything.",
"date": "2019-10-09T16:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ba606cc6-d11d-410e-9e3f-3414071706d5",
"author": "Jessica",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn-GZpmmiNJG75BY02G10-vjJP3bhy8lsQan2clobwmpU9AypYCA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-09-27T13:32:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fec34257-fd2a-4deb-a053-8b71cacc226e",
"author": "Dan C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlthV15KdFEtkNUrTLMX61p2GbmSvTaot8CTEP4Swc0x7pVCo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shiny clean, easy to access with a car pulling a trailer, and reasonable price.\nMichelle D took VERY! good care of us, found us a unit that would work for our slightly-special needs, and guaranteed us a rate that was good until we were able to move in a couple of weeks later. Highly recommended!",
"date": "2019-09-23T15:45:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "329097be-9d3f-42a7-8100-55a01286b275",
"author": "Lindsay Klemm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj86WR5bl3NrHlokggoIz-hTcH9E9U3XgP-1gXkTu6h1-9bbrP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michelle is wonderful and extremely helpful. The facility is extremely clean and climate control. Thank you Michelle for exceptional service.",
"date": "2019-09-14T16:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6ade51e8-b0a2-4133-9630-342c1fd6a525",
"author": "Cheryl Ylinen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7IxIdMzIJWjfSDzRrxpxJfYe_tjq7j1b2HakMk7EtPNQ_3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The property was very clean and my storage space was easily accessible. There were carts to move my boxes from the storage to my car. The staff was especially helpful especially Michelle at my checkout.",
"date": "2019-09-13T10:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "358ee985-eebe-4870-92d1-4569f502a55d",
"author": "Jonathan Rothman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzTcWsJc-VIDux1XmFsZfFl2rpufBV-9dST3KKdMIoPM708Th1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well-maintained facility and refreshing customer service. Staff (Michelle) had an unbelievable memory and had everything ready to go when I pulled up in the U-Haul. She even went above and beyond and helped me carry a heavy table to my storage unit. Great place and great people!",
"date": "2019-09-04T18:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95aecde3-6f5e-4e03-acd7-db8b1fb9d088",
"author": "N. N.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9pKrOBOwegaM4QxenOaJ7JSCLo9gMJBxwe5GKweFkophTcA0j=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean",
"date": "2019-09-02T08:44:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "756a787e-b90a-45f7-92bb-4e556e0f7519",
"author": "ptrainer8",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2Pcmpz8AgOrz0U5AbpMdmGBi1ZM2vb99JEDwYNXnp___-F7GB5Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful, polite clean neat facility",
"date": "2019-08-29T22:41:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4e72d12c-9309-4563-b2e2-1f3bf43dfdf3",
"author": "Rita Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXNuShGTGcedHJ2efOxZ4jZAH1YYyaxSB9lZ7Sbfr9iZsTCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service very professional Very friendly They both deserve a raise",
"date": "2019-08-21T22:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b77d5d05-1184-4a9a-b299-0f1fd37cf9b4",
"author": "Mary Villmow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkGITF7V1ihFc0O-h2OhyfFTEHUcZvgok0xT-UROn2ZNJhAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and convenient storage facility. Michelle is very helpful!",
"date": "2019-08-21T18:25:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5e875f74-00ff-442c-b185-3a227c6d9030",
"author": "Dale Robertson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ2hLOuK9mo6M6qLrxXQEtvmNjBLCZPVhkNHfhnzQLJcjtFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and good service",
"date": "2019-08-19T20:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07582cba-ebc6-46b6-b023-5d70d59c2b05",
"author": "Rick Suptic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ1PbcYH-zSy6zCgk6E8kELgKviOq5856llxes2UPQO0slfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cary Gray was very professional and friendly. She explained all phases of the rental clearly.",
"date": "2019-08-12T18:59:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33779fc1-6ef0-4004-9c80-2d61690d90a7",
"author": "Angelica Funnye",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsSrTVinwnE7dto2tWdQFkvlWq13bvJpYMDkGbKj71Md8gSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the place to store your belongings, I'm a return customer and wudnt be any other way and Miss Carla makes the difference.",
"date": "2019-08-10T17:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a8a49dc6-a12f-4a5b-8d45-a89d0ec72074",
"author": "Scott Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMfkerfX2l-GOXSoKDU6LEJWdA769y_lMSbIjpz5pcYD0tIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is in a very convenient and safe area, Carla who helped me out was very nice and friendly and gave me a tour of the facility, showing me all the units I was looking at and helping me decide on one that'll work for me and all my furniture and garage equipment. Place is very clean and brightly lit and easily accessible with very good hours. Would highly reccomend seeing Carla for any storage needs!",
"date": "2019-08-10T16:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "48d915c0-c5fc-43d6-bed8-0eefeeb9f834",
"author": "Brian Picciuolo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjVMqDIa2jFCTwTGmGxo1sufp4DI60uvw7D-DpcOgpS4O9pm_t=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-06T21:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8314708a-d906-4c5a-a2a1-e0e83d30dae6",
"author": "Bob Harazin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXia6aEB8vFGD92VGVGzMOtjrbMRVExcB4_xIcxgpkdLU5hpDH2Ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-05T17:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a38bca84-d99e-4e2a-a50f-5463f79837c6",
"author": "Blake Burrus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlJqxEO8CsQ-DVfQvw_i5I3cCjx20t9rTqMdLq5dVzvCHmbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hands down the nicest storage facility I’ve ever seen. Carla is fantastic!",
"date": "2019-07-27T17:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f9c79a82-cfbd-4e3d-9644-7bbc20e49490",
"author": "Shelina Bhamani",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBnbnYCdwSx1OXq38IDi5nnsUR5NTzmf2uCnjnWiGWD5h80A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-25T19:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "add76be0-e9d6-497f-a739-9ac2bd458353",
"author": "Lauren Grigsby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWarkXYLg_ei-bfPn5k5vN0UwwLhbqfeEskPog2u8hKTMdUARSr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This was a great and easy experience moving into a unit. Carla was so helpful and answered all my questions. The facility is clean, easy to navigate and very safe and high tech.",
"date": "2019-07-22T16:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f824699e-a38a-441b-aa5b-d47dba8759ad",
"author": "Poozy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNCrKnfu39PNfhCd8tjwsm4zzMcWXZ8sRdqxVKr9jKuEeLYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage space facility! Very clean, great price & Carla made everything run so smoothly! Will recommend to friends & family",
"date": "2019-07-19T23:03:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "f07204b4-11df-4655-b406-05b2637a04b7",
"author": "Bob Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6F0PVl-gtUtlwuS2bcli_ZZ5ddGtL4ABZqE8okTX2SZ9ibg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-19T18:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "028b0919-7f5e-4e8a-8630-b1a04f75f27a",
"author": "Loren Harman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiUkxSi4_UfZ3HdJ6mkC3qSqBojrkffSIwxNL4kVdrdn5AmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Carla was fun and energetic. Very helpful in explaining how the site works and showing units.\n\nThanks!!",
"date": "2019-07-12T15:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "082424f4-6a1d-4d7e-aa2a-91fb720276e3",
"author": "Devona Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxbvKRKYjnxncZ8qOTJcb2wDW80VGZGU2dNJNJhae5u5S-DA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team at the Glen Ellyn location are very professional, helpful and friendly. I had to change my storage location to keep my movers from going over time unloading my things. The storage transfer was quick and easy. I've used competitors a few times in the past. I wish I had gone with extra space storage before now.",
"date": "2019-07-03T03:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5f71ef2c-49e0-4003-be5e-f311874b4121",
"author": "Frost Tayla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5vGIABBWNypnw8dlPVW4gG0CGfVa3elL52j7w0U4NNsDvM7aX6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The building is very clean, the staffs super nice and helpful, and the price isnt bad!",
"date": "2019-07-02T21:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "neutral"
},
{
"id": "7872093a-7447-4d1e-8a70-28958f96cfa4",
"author": "Karen Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdHykS6YMmFZg-eHHl8PBaA_r6_hrbo2zlGWocMlUdIfRGZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everything went well with our stuff in storage for about 8 months",
"date": "2019-06-29T19:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d0d34fe9-4c26-4915-af9e-615e7b347fc3",
"author": "Rick Orozco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqd7iDqlIASO_B-diEBUdwGA_C9B5ikHpsWBtWllMhaYxpchw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful nice lovely great attention",
"date": "2019-06-29T16:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9981f9d4-6391-4e03-a1aa-b4ecba749496",
"author": "Megan Beeke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuMTGN2YbN-X58zTrH03e5f6tONsvb9JJ9f2x2l1jrkF6ZHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to keep your belongings. They are very professional.",
"date": "2019-06-29T00:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2891935-56fd-4c6a-9d42-2e18b53b6f57",
"author": "Stefani Beeke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYV7GcNCwKYCpflO18-a1opsKo93hGu2S-4LmaG8BxJtFeDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your stuff.",
"date": "2019-06-29T00:05:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d579271c-c0ff-4e4a-8869-65f25c36bc55",
"author": "Samantha Beeke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSqlLJLkw4H6v_1N48UxH4r-nUUOy_H902xJYJWxowTw6XOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place to store your stuff. Todd is amazing to work with.",
"date": "2019-06-28T23:27:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "88ac23f4-ed85-49cc-b415-715f3967b809",
"author": "Shawn Dooley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5TRkfK505hMoi_DrwKc6Vlf5Qp7HQj5V_Iro-uOjuDo-6dA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great place to store your items. Very safe, clean and secure. The mgmt team of Todd and Carla will provide excellent customer service and make the rental process seamless. Highly recommend.",
"date": "2019-06-28T22:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "e4e1f848-ae25-4525-9ca7-cf669f2a7062",
"author": "Jessie Ackerman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWc3jqgIIWWopR-DVwfE3s2GjPBLnJstnOtPQrkmPgwW1R8tti=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-25T05:27:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e169b85f-8052-4c83-b7ec-cc8443b57227",
"author": "Nancie C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx9asRXcBJMPvu5tOMpEpMkvbJyoejw1M9SvqkqjC7gSRrNk4x=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Storage space is more than a garage. Well lit, nice floors, walls, music playing. Dollies by the door to use even if office is closed. In the halls the lights come on as you walk around. Bathrooms clean and accessible. Drinking fountain also. All indoors and temperature controlled, security cameras all over. The employees went out of their way when I moved in. Reasonably priced; I'm paying the same here as I am for another space that's an unlit garage that's half the size, outside, and has been broken into. No one even informed me. Extra Space is wonderful!",
"date": "2019-06-23T04:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1d931a48-2e73-4866-bca3-6c02f76aed09",
"author": "Leslie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_u4gsBvqFZ6a5knF0gQA02-3CHj9EVguciYF-PyYTjbs0lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had several opportunities to speak with Carla at the Glen Ellen site. She is always courteous and helpful. She goes the “extra mile” to make sure the customer is satisfied. She anticipates what the customer needs and is a willing problem-solver.",
"date": "2019-06-12T13:50:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95b60381-fb3b-49a3-9a7c-2cc9b350f569",
"author": "Pamela Heron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL64QupOd8asCgDOgUefMVcSsXpM2v8AI0PEcoglL0ZYEyimA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I visited the ExtraSpace storage store in Glen Ellyn. Carla Gray was so very helpful, friendly and patient. She took the time to show me the facility and explain my rental options. I was so pleased with the customer service at this location, that even though another family member works for a different storage company locally, I decided to rent my unit here because of the great customer service and cleanliness of the facility. Great customer service!",
"date": "2019-06-08T00:56:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "df880f29-7cdf-47a1-b55d-f2c2f1b356b1",
"author": "Kevin Ramig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA3JZaJIdY9d1_xxondYMSpGb-qUNUvzMVISZbxoy7k0eS9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Carla are awesome! Always helpful and friendly.",
"date": "2019-05-31T23:50:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29c82d02-916d-4404-9211-69ecd997570e",
"author": "Deb Doogan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2FChFWORF2cE519v7Ln97maALgg7Lsqz2qSZTS4Z5EPlljQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Site is safe, secure, very clean, Awesome color of the doors. Working with Todd is a real experience all the time. Carla and Todd are so fun to work with...😊😊",
"date": "2019-05-31T22:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "0373af41-6d4f-41ff-bcd6-757e0ed0e0a3",
"author": "Alex Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdAzkWdxy2EstxQGWxCash9XX0fEGrICFzqRwg4OqqcvjN4Bj3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, and clean units welcoming environment",
"date": "2019-05-31T21:25:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "40577e92-8d63-4b75-beff-cb526eea42f7",
"author": "Trevor Dooley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6Y7nBtv7Re3fwuMipU8ziNPrgIJkBF7tnTHRwKN6SGVs9yt8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I like the facility with the little pond. The customer service from Todd and Carla was great. Todd is a very funny guy.",
"date": "2019-05-31T03:25:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3eab6007-6cb7-4f5e-807c-4f195943c57a",
"author": "Michelle Balogh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU48bpsRf-Yg2_mSgAQVujA5L572qs7EcBiAfmNjjkLLDMxRZ0Jog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Have had a great experience here. Facility is clean and secure. Todd is awesome answering all my questions. Have recommended to friends.",
"date": "2019-05-31T03:14:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "c5dc16c2-473e-47f0-b2f8-abc691e40f8c",
"author": "Brian Sarrels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfDRZfYiKzexnDLQdf0HpuC-MWsX9F4VdnBq4tDNTt4tjM5PY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-25T15:24:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1f675a7f-cb58-4093-8a15-2c0806ae6c23",
"author": "Reis Kayser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlfSvBtfJ1LRUYtgVl2VnXnb8yntDopQZI308blk2qTvLYs13EvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and good air quality. Professional onsite management is great. Carla Gray was very helpful.",
"date": "2019-05-19T23:41:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2def07a5-0bab-49fb-8f25-96f54fd7297b",
"author": "donna wyatt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYDfB4RUxWdQ3MN94DJzrG3SGtza4j4O2weOuC9PjpPXLX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean well kept modern facility. Easy access!",
"date": "2019-05-10T19:46:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "52283f91-a79f-4d04-a4ff-6828f5043cb3",
"author": "Harley Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoqIqbpXh2_uK3ZYNSrT0QA31jyC9EQ2OPqDeaHrkqqZnzaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-10T04:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
}
]
}