{
"summary": {
"average": 4.8,
"total": 1000,
"distribution": {
"1": 29,
"2": 9,
"3": 3,
"4": 17,
"5": 942
}
},
"reviews": [
{
"id": "1c11baa5-31ef-4fbc-b87a-0956626de40a",
"author": "Ann Niciforo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIePHxIHqF0eOCCb_XIk1tT27rNXyoC9aHu-epwm5MF8WOGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa went above and beyond to help me when my lock became jammed and had to be sawed open. She stayed late to finish the job. She was\nVery respectful and professional\nMany thanks Lisa",
"date": "2026-06-25T03:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating and for sharing your feedback with us! We’re delighted to know that you had a positive experience. Your support and satisfaction mean a great deal to our team, and we truly appreciate your comments. If you ever have additional feedback or need assistance, feel free to reach out. Have a wonderful day!",
"replyDate": "2026-06-26T19:20:15.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "879561d4-eae5-4215-88ca-e7df81dc6b30",
"author": "B. Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsLi3t2Sy_18kLVVW4nCi_3gcnpYekdCCJNlGapOYVTA02YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "So thankful for the outstanding customer service from Nisa and Ed on 6/11/26!! Nisa, thank you so much for taking the time to answer all of my vehicle storage questions and for showing me around the facility. Getting a tour and seeing the exact space where my vehicle will be kept gave me complete peace of mind before committing to the rental. Ed, thank you for your stepping in to assist when Nisa experienced minor computer issues, your quick actions ensured there was no delay with the signing process. I am especially grateful for Nisa and Ed's help when my vehicle broke down and blocked the entrance gate. Thank you both for assisting with the battery and helping me get it moved into a temporary parking space. The quick support of Nisa and Ed turned a stressful situation into a great experience. I truly appreciate the outstanding customer service of Nisa and Ed and look forward to storing my vehicle at Mini Mall Storage.",
"date": "2026-06-13T14:23:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with our team. Their dedication to providing detailed tours and resolving technical issues promptly is central to our service approach. We sincerely appreciate your kind words and look forward to serving you again at Mini Mall Storage.
",
"replyDate": "2026-06-22T19:20:15.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "6d76aad1-9256-4998-b006-dccef1b8d920",
"author": "Ran Huo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl6o9crlShyIebPdsq1rqDyZNepiCC2JNThkB_RbT18fvouk4=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a fantastic experience with Mini Mall Storage! The facility itself is spotlessly clean, the location is incredibly convenient, and the overall setup is great. But what really sets this place apart is the outstanding staff—specifically Nisa.\nBecause I was going to be away on Monday, my only option was to move in on Sunday, a day the facility is actually closed. To make sure I was prepared, I dropped by on Saturday to get the lay of the land. Nisa was incredibly helpful; he showed me around the property and even gave me his contact number just in case I ran into any issues the next day.\nAs luck would have it, I did hit a small snag during my move-in on Sunday. I called Nisa, and he literally showed up on his day off to help me resolve it. I am so incredibly grateful for his dedication and amazing customer service.\nIf you are looking for a clean, secure storage place with a team that truly cares about their customers, look no further. Highly recommend!",
"date": "2026-06-11T22:51:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ran,
Thank you for your wonderful feedback about your experience with Mini Mall Storage. We are delighted to hear that you found our facility clean and conveniently located, and we truly appreciate your kind words about Nisa's exceptional customer service. It is feedback like yours that inspires our dedication to providing outstanding service for our valued customers. We hope to welcome you back in the future, and thank you for recommending us!
",
"replyDate": "2026-06-15T19:20:15.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c358ac02-919b-49af-af01-c6270002d171",
"author": "Maurice B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgVwWovTUCLnbyoPEcLFbY6aqRfamKAn5WkNvO0OZxI-mWw-lZ_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff always here to take care of whatever needs that you have.",
"date": "2026-05-05T02:31:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Maurice,
Thank you for your wonderful review! We're delighted to hear that our team in Chicago has met your needs. Your feedback is invaluable in helping us maintain and improve our service standards. We look forward to welcoming you back soon.
",
"replyDate": "2026-05-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "713a4b70-b45a-42f7-ac45-ec9588ea7506",
"author": "Adri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbxoWIhsaiDbF5_ZZ8gfocCdrZmlYeci8djyooIigE5jDmlw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing service by minimall! Edward at the North avenue store has gone above and beyond in his going out of his way to help me out many times!\nGreat place!\nThank you Edward!",
"date": "2026-05-03T01:06:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Adri,
Thank you for your kind words! We are thrilled to hear about your positive experiences and appreciate your recognition. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2026-05-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5300b13-7569-4e36-9710-412870bf103d",
"author": "Shane Paparone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC5-f-6S2F5tfTo1aQuJAmvzruu7bOMA_M_BbmdPeFHKIRqmJa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I wanted to take a moment to share a truly exceptional experience I had with Mini Mall Storage. I was originally a tenant with Extra Space, and my tenancy was recently transferred over when Mini Mall took over the location. Transitions like this can be a bit nerve wracking, and I unfortunately hit a snag when I discovered my unit wasn’t showing in my account.\n\nI was incredibly emotional and overwhelmed, terrified that my unit or its contents might have been compromised or lost during the paperwork error as my whole life is in that unit. I was lucky enough to speak with Nisa, and I honestly cannot give them enough props. From the very first call, Nisa was incredibly empathetic and recognized how much this was affecting me. To ease my mind immediately, Nisa actually walked out to my unit personally to verify that it was still there, untouched, and secure. That extra effort to physically check on my things while I was on the phone made such a huge difference in calming my nerves.\n\nBeyond that, Nisa explained that I had been incorrectly marked as 'moved out' in the system and took total ownership of the clerical error even though they weren’t responsible, coordinating directly with the regional manager to get me back into the system correctly. It is rare to find someone who combines this level of professional problem solving with genuine human kindness. Nisa went above and beyond to turn a high stress situation into a positive one. If this is the kind of service Mini Mall Storage provides, I know I’m in good hands. A huge thank you to Nisa for being so diligent and caring, and also a thank you to the regional manager for resolving the issue!",
"date": "2026-04-21T15:55:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Shane,
Thank you for sharing your experience with Mini Mall Storage. It's heartening to hear how Nisa's empathy and diligence eased your concerns during the transition. Your feedback is invaluable, and we're glad to know you feel in good hands with us. We look forward to continuing to provide you with excellent service.
",
"replyDate": "2026-04-29T19:20:15.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "0fc3706f-b977-4f18-a7fc-5a0956f83262",
"author": "Kay Oh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLns2ncPSTpdGRKagT05XHvqapIRmTdtSt-1yLK5s3GqlK0zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edward Moncenez (not sure re spelling of last name) went above and beyond to help me get into my unit at the North Ave, Chicago location. It was a great introduction to this company newly owning and managing this site.",
"date": "2026-04-17T14:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kay,
Thank you for your wonderful feedback! We are delighted to hear that Edward provided excellent assistance and made a positive impression during your visit. Your comments are greatly appreciated and help us continue to provide exceptional service. We look forward to welcoming you back soon.
",
"replyDate": "2026-04-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a312c07-0684-444f-917c-456c8da6c0af",
"author": "Lauren McIntosh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVV-NhJAeBrBKKnyR1bf9Gw0x8J_2vvUtUyTdnZSaPNhPgFsnXWVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Alejandra is great to work with. Appreciate all of your help!",
"date": "2026-03-23T11:19:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alejandra! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-29T19:20:15.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "91f95358-42d2-4304-9447-b35d42c7cf5c",
"author": "Kerry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-4mEVYIj5Qx3z8Qb2aZpcn358bmRWIqHM69I3i6QlC3cXiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "People made super friendly and helpful",
"date": "2026-03-14T20:57:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Kerry! We appreciate your kind words about our friendly and helpful staff.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b013334c-08c8-4831-b335-603f4f0f4746",
"author": "R D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUnslpQoppPSsJVEhSQ5vaj1cZ84qmRUtWo2PCSOoA1ksND9-h=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a customer with Extra Space storage for a long time. The facility is well maintained and easily accessible. The facility Manager Alejandra is always courteous and ready to help. Thank you again.",
"date": "2026-03-14T16:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7ebd001e-0ba3-43c4-81ad-a58515bd86fa",
"author": "Gabriel Trigueros Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLIX4UudOYXuRYfYJgG-CPUzhn899Me3Z0ncSo64tsfCgWwLGn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-12T22:51:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Gabriel! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52855e55-4f9b-4e32-8030-2dae3231acb2",
"author": "Patrick Variali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOYb0POy6oftLio9-3jLf_sSPFYLwizif5ezgvGNlpR7GdgaqM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service.",
"date": "2026-03-10T18:18:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback! We're thrilled our team provided excellent service.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93dd9339-ae27-408f-9d7d-6d043299b5c3",
"author": "Bryan Strawter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0TIoj257d5Og4wsqj9irQyVdAGDSiPdEzjF5ntgw8qujmgHyO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service was great and honest!",
"date": "2026-03-10T15:19:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're glad you found our service great and honest. Thank you for choosing Extra Space Storage!",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ccba131-dbf7-4319-a04e-3a3143fc28f3",
"author": "Andy Mac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXs8WlfpNZwfPJFOwr4VOgqd68jQW07cXgMNb695aKN_eCexVc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-09T22:02:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Andy! We're happy we could meet your self-storage needs.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49ab737e-0fe8-454d-a719-8ad95a281fb9",
"author": "Jason O'Beirne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYfLre5Ej5aNcR2LiQVR4dG1Z6a68KZYxUG7FanAehbBx-sgoD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alexandra was amazing. Super fast service, easy process, and very friendly. Thank you Alejandra!",
"date": "2026-03-09T14:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about Alexandra's amazing service! Fast, easy, and friendly - exactly what we strive for.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b41f871-7d8f-4712-af4b-ef4d9e6fd4e1",
"author": "Michael E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW808IUovNc6xmDBtgj8Sbu9zkjQLfLSimmAmbrobnvDzZkQo4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was awesome and so helpful!",
"date": "2026-03-09T14:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Alejandra provided such helpful service! Thanks for recognizing her awesome support.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef8c703b-6112-46d7-887e-2fbe8add2bfb",
"author": "Thomas Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEgXnp1xhaTkkKVEC8IpghZ-e8hb9ai2VtIddf6unjlUJGjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-07T20:46:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Thomas! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8efd72a1-5cbf-4db9-acb9-9a0523622cc0",
"author": "Eduardo Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVNcS276wJGW_rPjnGel9XL4nVY3eE6QZjRDAqkJlpPvRbbneR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Im very pleased",
"date": "2026-03-01T00:49:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you're very pleased with your Extra Space Storage experience, Eduardo!",
"replyDate": "2026-03-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b95aa1c6-8c0b-4d99-aa8c-5b96038dfce7",
"author": "Jack Napier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwKXByd9YPRbc3ZvkXd4Qty3IMhYG1BeS4s2jw3CypkkeMsAE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-26T19:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jack, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4519c4c-29ba-4aa0-9e38-ff133d4a1a11",
"author": "Johny Sol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVADwsMRkILHVjrz627ikbYnF1O2_ax3lSCKLKA5lEF9VxVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store",
"date": "2026-02-26T17:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you found us a great place to store your belongings, Johny!",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d59ef9c-37dd-4b1d-9c0c-f38eaf1afa7a",
"author": "Sue Taghabon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGMP5NXmSDjEgL5J7uNXE2GIIKxFJTn0B-AWBBaNRW6DaQKpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and cooperative staff.",
"date": "2026-02-25T22:24:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our nice and cooperative staff. We appreciate your positive feedback about your experience, Sue.",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2bf0f234-fcf8-4c83-b1db-2e7931891d16",
"author": "mike thedude",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdqR9AJu75lWCr9S4pPq1LUP-JsWTYMqKqwZuTTwGO586KYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold gave me exceptional customer service and was able to answer all my questions and assist in every way. The facility is also top notch. 👌",
"date": "2026-02-25T16:48:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear about the exceptional customer service you received from Arnold. Thank you for sharing your experience with us!",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98c598cc-f757-4484-a116-a39b6be68da8",
"author": "Sam Burkholder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBSPUMWjOz8KT4oiH4XXYzOiRg3m-Q2oq9IoyHht23kPirvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-24T23:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sam! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2d566e2-1ad8-4758-b890-d9617e1d9936",
"author": "Lawrence Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfgy1Qvhy9fa7W1odeNhlh6ygTY_zLQFFYjZw77-eNd6dsQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-21T00:51:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Lawrence! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95a53c47-decb-423d-909c-ee891c0615db",
"author": "Vandita Yadav",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-nDtdBab_op7NahNjpa608NKSpCTXbp6aB5aGD462bwhUdpc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was very helpful and professional.",
"date": "2026-02-20T22:47:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're pleased Alejandra provided helpful and professional service. Your feedback means everything to us.",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8953a0cd-9e3a-4a77-8c09-52b82030142f",
"author": "Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUwmYFu4QTnnkK1RAtWjUp_S4UJ5GoxEEz9Fc5bW1_d98fiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service by staff. Always clean and well lit. Easy access via freight. Good parking.",
"date": "2026-02-19T19:30:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you appreciate our clean, well-lit facility and helpful staff. Your positive feedback means everything!",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "aa52040a-79ec-447e-95d1-d9d7be53871a",
"author": "Thomas Novicki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaTjkunZHsc3wMBZMMqdb5w5eHcY2a9SlYL3xuAhW1gPt0buiO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been using the North Ave Extra Space Storage site for several years now. The staff have been unfailingly helpful and courteous. I'll definitely continue to use them in the future.",
"date": "2026-02-16T18:01:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage on North Ave. Thank you for sharing your feedback with us!",
"replyDate": "2026-02-28T19:20:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bf6330a9-7f19-4836-9778-f785afd29018",
"author": "Stephen Pawlik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyTSqYH0FKb5a6BgYQtwF0Sg0qiA2UksYbISdAsLo34YmxlB-S=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Indoor loading, climate control storage. The staff keep the place spotless, are super nice also.\n\nLet’s talk about the bathroom. Amazing! Clean! I work on the road a lot and believe me I can appreciate a nice bathroom and this one is incredible.",
"date": "2026-01-28T16:33:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2026-02-17T20:32:28.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "024f048a-bf55-4ddb-91da-0d8ab9a96391",
"author": "Gregg Griner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLElqoOueGCD29-xe6_ieRjjbnzGeklnQrhs_BsWjxChisR4kYY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I researched various storage companies in the city and based on the reviews that I read, I chose to go to Extra Space Storage to check it out. The reviews were spot on. This Extra Space Storage location is great. The facilities are clean, the location is perfect and the staff, particularly Daniel, who showed me the facility and walked me through the rental process. I couldn't be happier with my choice. If you're looking to rent a storage unit, look no further than Extra Space Storage.",
"date": "2026-01-25T01:26:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are truly grateful for choosing us and taking the time to research various storage companies before making your decision! We're thrilled that Daniel and our clean facilities exceeded your expectations during your visit and throughout the rental process. It's wonderful to hear that our facility worked out perfectly for your needs and that Daniel was able to provide you with excellent service while showing you the facility and guiding you through everything. Your recommendation means everything to us, and we're so pleased that the reviews you read aligned perfectly with your experience at our Extra Space Storage facility.",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0ad717cd-8058-46d4-bf8c-e196410d1646",
"author": "David Coates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGYkeSDU9n98nk613ws2NhO8r_FNCY5GgHI9clCG0N1douZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were met with friendly, efficient service and the facility is clean, tidy and temperature controlled (everything we have needed).",
"date": "2026-01-22T16:48:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our friendly service and clean, temperature controlled facility meeting your storage needs perfectly!",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b42ca36c-108a-4d6c-83a7-a11fe55b9d3e",
"author": "Manny Cann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG4wEfzHrLYs2kbhTAfPao6T8cpsRS6LnFEHziEZVDz_rhvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recently used this storage facility and had a very pleasant experience! Dee and the front office employees were awesome. Definitely recommend 👌",
"date": "2026-01-14T00:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your pleasant experience! Thank you for recognizing Dee and our front office team.",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd9e85e5-cd70-4ea4-bdac-321e46425b20",
"author": "Susan Baldwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnVv2onbh3bktlBvQ_NfptpWAlZQxAUAEQboOJ-blpbws3ew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Frank Benach was excellent! Very helpful and nice to work with!",
"date": "2026-01-09T22:20:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Frank provided excellent, helpful service. We appreciate your kind words!",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f4dcd40f-0375-48e3-8895-1b0b3397380f",
"author": "Valentin Brito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFn5lLuAz9QoDaVh6CyH21b-kODubZuRM15OS1ke7CseUYaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-08T18:46:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Valentin! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1caa379-fc84-46ff-a76e-e103e41dfba5",
"author": "Evelyn Gil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK36qtZLBsMO9OJjH5pV0fiaWLY67jLW75j0-ImWNv1t4Ui3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-07T20:17:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Evelyn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88d0e134-eebe-4d70-a9c0-7e97dc0995b9",
"author": "will lesperance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1i97iTenxKe-uxQcC3fKK3uTwkpow24pINb5gEyrjA_pywg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I wanted to take a moment to share my positive experience with your services. From the start, I found the process smooth and efficient. Arnold was especially helpful in setting up the storage process, making everything much easier for me.\n\nThanks to his assistance and your overall quality of service, I am very happy with my experience so far. I feel confident recommending your services to others",
"date": "2026-01-06T19:28:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words! We're thrilled Arnold made your storage setup smooth and you're happy with our service.",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b8f0ecfd-d095-4655-a915-8471037c0876",
"author": "DANNY ROBERTSON",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI46f2WU_O0azvGB1-p6FcqCUz5k7ivm7rT30zaX2ikOv861Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding customer service and dealings with staff. Able to resolve a minor issue effectively and efficiently. Great start to a long term relationship.",
"date": "2026-01-03T22:33:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your outstanding experience with our staff and effective issue resolution. Welcome to Extra Space Storage!",
"replyDate": "2026-01-29T19:20:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a86241e1-38ed-49e9-8900-03fabe773b2a",
"author": "Justin Bartels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsBnmyHW1TpPkBGLIWeNsCVq2ndfMm7KEmak19K_24XpJlug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Working with the customer service staff at the 1030 W North Ave, Chicago location was fantastic. They were very helpful and did a great job getting my wife and I set up.",
"date": "2025-12-16T03:55:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled our team provided fantastic service and helped you both get set up smoothly.",
"replyDate": "2025-12-29T19:20:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3636ab79-f426-4c64-821f-0a2dfc71dc77",
"author": "Noah Meyers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3mOn2M-mnt0bDBvDKmDATSlIhuHOu1c3AMSO_3SD3esO0n_M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-11T16:18:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Noah! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-12-29T19:20:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b499f024-9036-4b38-8029-9ddfdbce58d9",
"author": "Brenda Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK96Hg7xEQtL_YA7740x7RDM_RpL54891u_qLU5dtV_EWjig=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy access and polite staff.",
"date": "2025-12-09T13:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2025-12-17T20:32:28.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c2a4c5f1-5224-4296-b702-7f760d67cd84",
"author": "Carla L Pinto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSZKqzGi9i7sA5NVyf8VF6YVP_3xKR-qkhMzUdd8jc95h2yA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was very helpful in helping me fine the right spot and space for my storage. Very cordial and helpful.",
"date": "2025-12-06T21:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc984639-ba2c-44c5-9d1b-66573d904689",
"author": "Nicholas Campa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNQ6QKGgPygUd2BUX2VLunLwCeEop3P5Pyw2be7GDlYZnXsAbJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was an incredible help",
"date": "2025-12-06T19:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "13d27f89-bf45-4b4c-aec1-3a751514d402",
"author": "Chaewon Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-d1m38NttAv3P9PN7iU1Rr6nUFEkAn0VG15mMAcnGYNq_5UKs=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve always had great experiences with Extra Space Storage, and this time was no exception. Daniel offered me an amazing deal that allows me to enjoy the holidays completely stress-free. Their customer service is truly top-notch. 10/10 recommend!",
"date": "2025-12-06T16:00:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9bedc379-c97b-46a5-b596-db15ec322761",
"author": "Todd Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM_OO4GiZTDC8JBS8bQD6GJKmEKTV2KDQDgQo-LJILghuUmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean nice staff whenever I need them would definitely come back again",
"date": "2025-12-04T17:54:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6d1ad74a-1bee-4a99-9143-730378eaceab",
"author": "Minnie Hauser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDWOYXK_4U33e5HBvEXlL-KjpjMknMPV15vKzaZ6JQyC0zzONk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communication and service. Alejandra has been super helpful with all my needs, questions, and concerns!",
"date": "2025-12-03T16:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76765acb-a32f-40c5-a672-9f652fc9034f",
"author": "Yura Marko",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOkY2JPZNl0Jaho1lPgfa3Lvn26H0dzQ0sQuHR6mtn-ahyug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good",
"date": "2025-12-02T23:38:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a5da8c90-222f-4b8d-870c-03f7483ce945",
"author": "Shobha Narasimhan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyAb7s5JoZBuexCFq2xX2c3mauc5Jqu5DYHLS-jAi0mqPqUWzFGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Clean, safe, I feel comfortable here every time. Never had any security concerns, helpful front desk",
"date": "2025-11-18T23:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c5d6b57d-fd42-4b0b-92ae-aa8769b94f68",
"author": "Kathy Alzate",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5hyNokf2ol6WTUjEOmmScaSvugE-ux6YEq1P4ISv9vuETmPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a experience! Excellent service!\n5 stars",
"date": "2025-11-17T22:00:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fd73ca42-b8b6-4adf-8cf4-88ce65834835",
"author": "Tarun Puri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrinjC6fvKT8Iwqc3fTHAQgL3GMwZoe9RayeOapG4ap_l0TPgIoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and clean well maintained facility",
"date": "2025-11-14T22:34:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "810afde6-0843-47ef-a192-d0ba3937ebfb",
"author": "Aileen Coria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXB9zeLw3g5Kp6w8iDbpbxmoUJ7do_Y7O4hIdFBu54yj-Vn3lYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful every step of the way! Any questions or concerns were answered very quickly. Couldn’t recommend more (:",
"date": "2025-11-10T20:04:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35b80cc6-21f8-4cdf-8e6c-d8eb0350a84f",
"author": "mae strauss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfiNpinbIgcrEfg4K73fp4x9vvl7RWPnWieL-NvE36gVBQnYk=s64-c-rp-mo-br100",
"rating": 5,
"text": "By far the nicest and most well kept Extra Space I’ve been to. Great location!",
"date": "2025-11-04T20:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4a1bd81a-f1ba-44c2-915c-1f6ca4f045a0",
"author": "Brandon Lasater",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVx-U3gF1ZdscMGA8YbJIAtu0ZS4h8yQxW71Ulu9cMuglQMDPy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-01T21:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1f780a0e-36ca-4d5c-a00c-6851ea8cd1cd",
"author": "Jordan Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFNtcnTnVZBY61GqXxuMdAsyWYHb7H2gxuoXvxDfhIUvtdcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Alejandra and my unit was easy to access and fit everything I had to store",
"date": "2025-10-30T16:30:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b1a0d670-2861-4fd9-b398-70717a4d8b9e",
"author": "Phil Guderley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW3gDkRWwFDIeYWdSvDxStwuKRYo8qVlD97powWCdhQHOunw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-30T15:32:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a7671e76-a2fe-4559-aa58-f887ed172e5b",
"author": "Shaquille Redman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_duV482ydHrcy1hPkhfkRaXkI-eBgUHy94p-Len8ICOt7Aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-29T16:35:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c2e4af26-5120-48bc-8ba9-57f2baab3104",
"author": "Bob P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_86Sz1i5zuOsSh0f7bM8TSZ_x57IltRMWMHyVSr-5Mc9RYE0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Every encounter with the staff and local manager Alejandra has been great.",
"date": "2025-10-28T19:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20e387de-8609-42bb-9476-4657fb46ccc5",
"author": "Mike Hanley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUArJmZTqDtdRVZseXym9Hs93Yblva89Ubc7WNL06Z3kZOlik1H_Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arnold was great! Great facility! Great and easy access to unit! 5 stars!",
"date": "2025-10-23T17:01:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "26ec17ff-1285-43fb-b8b7-f45753356f49",
"author": "Thalia Rossi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLpfoe8FfZ9fDSqPHES-QlNPesMxLY47ql6YjyGUlfHjTDBEow=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a great experience with this storage facility! The place is always clean, secure, and easy to access. The process of setting everything up was smooth and straightforward.\n\nA special thanks to Arnold, who has been incredibly helpful and professional from the start — always patient, kind, and ready to assist with any question. It’s rare to find someone so reliable and genuinely pleasant to deal with.\n\nHighly recommended for anyone looking for a safe and well-managed storage solution!",
"date": "2025-10-23T17:00:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cebdda5f-e9d2-4e31-8dea-7ae42aea7aab",
"author": "Congruent Space",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCPD0aediKyW-iBLMUw83FatJtw3ZQOSwkVNq9F_2P41zO_mrX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was extremely helpful and friendly. He took the time to explain everything clearly, making the process easy to understand. He even walked me through both storage unit options and helped me find the best fit for my needs.",
"date": "2025-10-15T17:37:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "63accc18-65e4-4444-9b4e-1b481f648f24",
"author": "christopher uwumarogie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHyq2Ok9Hag0SR6d1Z-Mrgd0dbAWTXh-M4UVuiRiQfyUL5PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy move in move out. The app didn't always work. Alejandra was nice and efficient .",
"date": "2025-10-04T20:15:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
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"author": "Maureen Shea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPBXJtZAX1kJEsx5wS3gWIqRQDqBfyYqHouFvHJhBQeS2IvXSO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Domenic is always so nice and conscientious. He just called me to let me know that my locker hadn’t been locked the right way.",
"date": "2025-10-02T01:43:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "f6e01716-d3f6-4c2f-85b4-5fef362ad79c",
"author": "Hakeim Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1SBUN9gR1_DI9D2QMNkvE8uB0A8xWNuRu0f_JoPFiewjybw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-29T19:24:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c7435cde-ffa3-498f-8601-e62c3657419d",
"author": "Marquis Tate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgSnMBKADhklnwdbkW2kDNT8-fi1W6-nP1upaHT5fOLlxPMeGy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-29T17:54:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "58c08cbd-1276-4e63-a913-fbd4a8b31ab6",
"author": "Charles Mateker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJudsxTlnZ4zSq8E1lb_YJG2L2aPzd_5NHDMsdqOVa4z4aqqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-29T15:53:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e4fc02fe-8cd6-4be2-b9a0-111bdd1ab8ec",
"author": "Audrina Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKrsguOoFBZJ1wBCX9KnlN5Uc6Y-V1YHhD4ylSpE306FyXZMs=s64-c-rp-mo-br100",
"rating": 5,
"text": "very easy and great priced.\n10/10 would recommend p",
"date": "2025-09-27T23:22:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bc29bfa9-d014-4421-91c1-37e77a7fb3a8",
"author": "SuAnne Bednar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMimpaN6cLxBk87C2cKOJfOk4uJTq86aMDi4PkOR3XoWEvhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Appreciate the friendly and helpful support at this location!",
"date": "2025-09-24T17:26:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f273e510-95fb-45f5-85ec-1a8d38e3e87f",
"author": "Sam George",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz2DKUWzBbDgTV7froHnVdnCuoz8M6iT3HIAxm9G0q6UG3FOSB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management is very helpful 👍🏼",
"date": "2025-09-22T15:40:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b8a74c4-1939-4e77-9d11-743d98e6fb6b",
"author": "Shannon Jost",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyvDbfMPXYRoKJu_ZeKnZAOaKG-cm10Rj63DSuCu29lEH8ePU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy access - has a parking garage that takes you up to whichever floor you are on. Tight corners and low ceilings, so wouldn’t bring anything bigger than a pick up truck in there. Has an interior elevator to use if you need to load/unload from first floor. Update - lost my keys and Alejandra was super helpful cutting the locks for us with no extra charge! Great customer service",
"date": "2025-09-19T17:46:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "67b4ec08-0570-46f1-8722-1a251a83bdc6",
"author": "Brandon Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpsAZS4t82JYS4um0nfaf9yj6n98DPt9MM5_QP-crHUb7XhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent Service. Clean facility.",
"date": "2025-09-19T03:23:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "721df876-d87e-4ef9-b34d-7027677a621c",
"author": "Keenan Fine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw0DYeeSNtAD1dRwf9yA35J_n3-KHIWaq7bKHZQjm9VkUlRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Affordable and very helpful staff",
"date": "2025-09-18T15:01:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e0ea76ea-53a0-4fce-86ea-8b2ba6774203",
"author": "William Wilde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYlu3PMzTT1X8AQJKJxZ2Uz5liVwEocqv1BRBvr8uRNAUefA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is an excellent choice for your climate-controlled storage needs without the concern of excess billing. Simple, fast, secure - more intuitive than most Lockups.\n\nMichelle was hands-down the best manager i've ever had the pleasure of working with. We have stored for years with her, primarily due to her competence and professional demeanor.\n\nIt was an easy and intuitive process to store here, and while a couple associates have come and gone, Michelle has always been a familiar and trusted face at this facility.\n\nFast, friendly, affordable, secure.",
"date": "2025-08-29T20:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2025-09-17T20:32:28.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "a94745a7-bf6e-466c-b033-a926890e04d0",
"author": "pete",
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"rating": 5,
"text": "I’ve had Extra Storage units in a few cities across the country and all were fantastic experiences. This facility was highly responsive and always very pleasant.",
"date": "2025-08-28T16:49:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "13b44320-8069-4055-970c-060da91ea97a",
"author": "Andy Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI33T68YOjHRZso8pVNyhdznDIq_KXtX3SIuTIa03oTpvpcSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-28T14:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c8d1f883-c88f-4c2d-b50c-778c2692159f",
"author": "Lily Swift",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuGMpuZfqalKXF8XDlY2hfQfho_zMTnbepVsS8jRkhYUODXcod=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-27T15:48:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "20617e23-2872-4304-b0f4-3b7a2d80dfb7",
"author": "fernando domingo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaDnC0tSTNheFIFwStpx8Skw664bRYPNJKlA3l00ptqF0HAugl=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-26T17:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "47569fbb-3a1d-43df-88bb-a534864450a2",
"author": "Jose Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR7xCpmaOCR8aXC28jyRZz9yB-VMn6bjwcTHYeH7V_aYK-jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-26T16:57:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e806bd29-1bb8-4d5e-9c98-b5949d2b2fbe",
"author": "Michael Upham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQwbpAZr3MieK_9PdLH4eY4VjQSyi1P1p6K4bB9Xrm96tqAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was exceptional. Very happy with this facility!",
"date": "2025-08-21T22:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fd02bc88-a550-47d2-a82e-8bf20ceab0d8",
"author": "elyse mundell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzEmEVCB6XIntHvC7mgzfUNTRJGaIpzdBcXFWkDPty266QXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent I was treated with respect and the manager was quite knowledgeable and had no trouble guiding me to my storage space and just could not have been more accommodating",
"date": "2025-08-18T18:36:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0a21a32-02fe-4fe0-be56-6e247812a361",
"author": "Hunter Reilly (Hunter Reilly)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIg3En5zOlEopOyE5k1FATersGfiRu1kuBrSZwCvMQdZAGKSM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra and Brandon are AWESOME!! Got us in in out in 20 minutes and were super helpful!! Make sure you ask for them if you’re ever here! Thanks!",
"date": "2025-08-04T18:57:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Alejandra and Brandon provided such awesome, helpful service! Thanks for the shoutout!",
"replyDate": "2025-08-29T19:20:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "40c79cd3-5dde-4876-a231-db85252d97e4",
"author": "Vincent Kung",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYI-b1a25fpI_uKGmBU7gG02p3hJxDEeiv9W2IROlj8bG0NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing , Super Helpful",
"date": "2025-07-08T22:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found us amazing and super helpful, Vincent!",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "770cd889-bc10-49b7-a745-d5524fcc0723",
"author": "Hannah Rieder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIktU-NYGiBhVNOvetzsB-xy0OML9pEB7w73-OpVdsWP8kkf2I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-08T22:42:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Hannah. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f07521a2-0917-47a3-b7db-1e85486d2985",
"author": "Lauren Ronda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQVZDXGj8gGWy5PHs8fUXuClT2AhHx9c00US0Zi97CI2zKYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and convenient, great rate!",
"date": "2025-07-08T16:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our service quick and convenient with a great rate, Lauren!",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8154e242-2389-4090-a915-44f1b21dd020",
"author": "Marilyn R.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgGeuOJyZYEuMR1Ckky4sWkMpqAjh8oZbmJt20zk9eJC-0tA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been a customer for 12 years with Extra Space Storage. Alejandra was terrific in working with higher management in helping me solve an issue with my monthly storage fee. Can't say thank you enough for her diligence and follow-through. Great customer service. Thank you, Extra Space Storage, for hiring such competent, helpful, resourceful, articulate, hard-working employees.",
"date": "2025-07-06T18:49:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marilyn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Arnold and Alejandra! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d665683f-9c70-4208-8f73-c9785c870ca0",
"author": "Fan Zhang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu_MslX5LbbsZ4wD-8vfg_DYdj8BOG5llter62RBQ52qiA5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a great experience renting a self-storage unit here in Chicago. The facility is clean, secure, and easy to access. The staff is friendly, helpful, and always ready to assist with any questions. The rental process was smooth and straightforward, and I feel confident storing my belongings here. Highly recommend!",
"date": "2025-07-05T14:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Thanks for highlighting our clean, secure facility and friendly staff in Chicago.",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c93d6ae1-f996-4ae4-8f3a-beff2dfefdd6",
"author": "Bella Drucker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNspfI3xb_dw5SPy5qszgSmXV6cPnTVtukxhdIefQ4Kq5-6fM9Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice staff and clean facilities.",
"date": "2025-07-03T19:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our staff nice and facilities clean! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "28a9f0d3-2685-4daa-ae93-21647c38d758",
"author": "Андрій Михайлів",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-0yioFNFs5CnnDPQrs8fsi-dfoLBW27xjrmiFyU6rwvCIqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-02T18:27:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, андрій. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "773c7b72-6519-4caa-8b6e-c6d3c372c512",
"author": "Blake Pearson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfjkt6GrB3WfoMibvLMJYFGU14-7Hjf0RsAW-tS_Y0eyyxBLJ4XA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-02T18:18:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review. ",
"replyDate": "2025-07-17T20:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a14d4790-0de3-4012-86c6-c6d84c973baf",
"author": "Mihir Karia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlLckhPqU_KjApoLttcPQhCeIXLW1T7U91q4hHA2FQuQX4VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-02T15:19:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mihir! We are grateful for customers like you. ",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2eeca63-ff1f-4b2b-a866-575d22b6c19d",
"author": "Roxana Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_zzDB16Q2zvuZPRPykeV7Ff3qSyvbAOxgbJikF2Eca3CH3xMa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was very professional and very pleasant. He went above and beyond helping me. He deserves more than 5 stars in my opinion.",
"date": "2025-07-01T23:14:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to learn that Arnold's performance exceeded expectations. Your positive feedback regarding his professional and amiable service is greatly appreciated.",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ecdf81d3-7287-4d75-b906-d8e2a9b8c17c",
"author": "Michela Pontin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfUXbUwL6MjFKG9hPU9lWTRhKlUPYgJ7gllpvZPancVKNj7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-30T14:34:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Michela! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-07-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c34449bc-e99b-494d-aa57-ebab099a64ef",
"author": "Offshore Trakz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUthC_f06XPCDHZ3i9WBFK2w_EJrCmEIZ9v7WNkYMHdjIwrVLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks again to Arnold for all the help! We’ll definitely be coming back for more business!!",
"date": "2025-06-28T18:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear Arnold was helpful! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99c241cb-b022-4bb4-8d38-d650009db347",
"author": "Ainur Kagarmanova",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBzpbxMUi_FYBqsTwDTzQatmUcWacrSpWKlSikm2tgOFKJUHWm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-28T18:49:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Ainur! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3994fd36-ccb1-4fb7-8254-5ef15f514763",
"author": "Jackson Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD9OYc6QqW2rr4oSsg1Q7ehfS77uFiK5tUoJY4kqObakAHMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage was very helpful definitely will use them again!",
"date": "2025-06-28T18:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "314732b1-632b-45dc-b0f9-0b022e21aa80",
"author": "Stacey Harden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsnT4SoRbAudJHa3MF2Six54ZYFDZx1ezb2a_o8H0ahCCrMrQc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra has been wonderful during a very stressful moving process! Knowing our items are in good hands as helped us feel at ease. The facilities are clean and safe. Highly recommend this Extra Storage location.",
"date": "2025-06-26T19:47:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Stacey! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "13bff000-4fa0-41ca-bc88-612d443b2b38",
"author": "DaiKota St. Juste",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcpOPC2QvfSTSjbXS2x081CojZuTcXrrBoT-_f3EX2fvCnmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "6/25/25 The District Supervisor, Alejandra, was extremely understanding of a prior situation I had at the locker location at 1242 W. Washington Boulevard. Ms. Alejandra provided me with EXCELLENT customer service. She was able to turn a negative situation into a positive! On 6/24/25, I spoke to Tony in Sales at the 888 number, and he provided me with OUTSTANDING customer service! Thank you Alejandra and Tony for showing empathy and understanding to a human situation.",
"date": "2025-06-25T21:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Alejandra and Tony's excellent service! Thank you for recognizing their empathy and understanding. It's wonderful to know that Alejandra was able to turn a negative situation into a positive one, and that Tony provided outstanding customer service over the phone. We truly appreciate you taking the time to share your experience with us. Our team strives to provide the best possible service to all our customers, and it's gratifying to hear when we succeed in doing so.",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "aa434b45-dd57-48a7-a859-c6e8be1a602f",
"author": "Julio Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMZ-pYyQlDbrHox7S64UPMvo4ULkZk61tKYiU0E2rczRcEipOJ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "You guys the best",
"date": "2025-06-24T21:01:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you think we're the best! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0007605f-c94f-4202-a40a-aaf1c7112361",
"author": "Dan Troutman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUslPpxFOGfEZDduGw2fauB0KBEHIVTgQbztdCS2_Ik6HAitSPFLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-24T20:51:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Dan! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-29T19:20:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "085afd88-8fa0-45f6-9c5d-45195a12d700",
"author": "Pat Shadid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK9vfH6aTYKSOnAxZp6AfOqiFl3VvRx2DxamPOEXDt01sglw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-24T18:36:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Pat! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cfdcd40-155b-4da8-81d6-cecd36cf1fc8",
"author": "Mustafa Ul Haq",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWI0XFQ7zl_kA3O5EMb1382TVzyE-jLQDn50CSTgycx6CHUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was a great help for me and my friend as he took time out to show us the locker before we payed and explained how we can gain access to it using the driveway. He showed professionalism and we were welcomed with respect at extra space storage",
"date": "2025-06-14T15:55:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Arnold's professionalism and helpfulness! Thanks for recognizing his great service showing you the locker and access.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cfd7073b-c7a7-4f6f-8d5a-520afc83cf99",
"author": "Michael Fallen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAUEYFV6NRxppcSoL5dHqzx_-ZrY5X9qty5Si_Lx9nfe-bv5ICdA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-05-18T20:52:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michael! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "494991df-6ce4-4269-bd6e-0d1846285e3c",
"author": "Jamie Greenlees",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPWjZIoUxs1scwzOV-6DmCrhOOYBlzMIAkHR6y6j8nHjqlDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra and Arnold went above and beyond in their customer service. I broke my key off in my lock ( my fault) and they helped me sort the whole situation out with patience and understanding despite both being very busy with other customers! 5 stars all day!!!! Awesome storage facility and good prices too.",
"date": "2025-05-13T16:48:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback regarding the exceptional customer service provided by Alejandra and Arnold. We're thrilled to hear about your experience and thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2be248ca-7331-4878-9386-2b274fde9c59",
"author": "San Reserve'",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHh8mYqi1EFK_SJYV6tbxfkVlpTXnoA5TwXASxuka2UeFxomA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Thank you for being detailed!",
"date": "2025-05-10T21:40:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear you had a great experience with our service.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a9f099c-2e0c-4157-9df2-810e8185dbc1",
"author": "Nina Bussard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtMgCd4QUG-Sc2_UDlCfYBTzXyGA8LtEEhbh5I0bX9glIIqHk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-10T21:15:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nina, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73644900-5b2c-4e7b-a17b-8ded63c0d4d3",
"author": "Nyla Rodrigues",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVmu4RkT46AiH1da1itfqKDWRulnlr8OQANgF5KBoWIIDsIJcE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service they helped me out with figuring out about my unit and overall very friendly",
"date": "2025-05-10T19:32:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with our customer service at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "739e8784-fad0-453f-a9d9-a38637bbd45d",
"author": "Joey Reintsma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVa4vTpPTHGIUVNFrkE-dETrhnyIfJIdvsehMabSRFWx2e08i4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just enough space for my needs",
"date": "2025-05-10T19:11:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. Just enough space for your needs.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7889c100-70e5-41fa-b163-7120242ebc41",
"author": "David Messerschmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC5GV5pSq32AZgS5yIOknOhwf5p9CsTjIwjAigHJPfrgJJgO1o=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Alejandra and Brandon!",
"date": "2025-05-05T16:56:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your kind words, David! Your feedback is appreciated.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58290f61-c65b-4a06-8c7f-9251c3ef9a9e",
"author": "Alexis Lauria",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXhUlplM4r0aY3BZyqw6JsUApOrn8m7jGzQ89W4piM2IFvNBU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was great and helped with an issue I was having getting into my unit! Everything went so smoothly. Highly recommend her and this place!!!",
"date": "2025-04-25T17:26:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad Alejandra was able to assist you with your unit access.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7665b61-e625-49ee-ade8-87f6402d38e9",
"author": "Dar’Jenae Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBJlNwuF4Ys-nc_mh8vrNRPlQKZoSkWCKGtO5QOZD743UQHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T17:06:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Dar’jenae. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66183019-b126-4f7e-89d2-55acf70910f4",
"author": "Jacob Sobkoviak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR6Lq-6xKrOYcZ3g31KSisviJIam9DIY4BZXTp9zEWYXbwHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and took care of my request quickly and without any hassle",
"date": "2025-04-25T16:20:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our excellent customer service. Thank you for sharing your experience with us.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd4b150f-9029-436c-810c-0058fee3e147",
"author": "Rafi Bracho",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzS9aOh8ICXEJvPD6K1nLcBgG9Cm3BD-bYqbCR4MzQDopJ_rE5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was fantastic in helping me keep me storage unit. Always ask for her!",
"date": "2025-04-24T19:24:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Alejandra was fantastic in helping you with your storage unit. Thank you for sharing your experience!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f242d70d-e8ba-4ddd-9088-887ab7d57b37",
"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiRITxkBQ34c_sSxgj3C1GpGI1bVeXClP0Ree3e3YD_oXE1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2025-04-17T19:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided great customer service to you, Matt. Thank you for the positive feedback!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ed0c4c9-260a-4a39-b3ea-69c2e81ca33f",
"author": "Tim Bisantz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyDGMD7YCjvE9_G72Vw4nVX4q-9uwI2-UO2N4FNt4Y0ggJcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-16T23:03:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Tim. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d70fb3c-7a0d-445c-b8cc-cce7994587f7",
"author": "allie c",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqbWesDQtC1voVwYTYAyQq6czlCRcnadyRpKZ8vR5TY7ZAdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean units, safe access and easy parking garage. the restroom is also kept very clean, and have always felt safe",
"date": "2025-04-14T18:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience at Extra Space Storage is greatly appreciated. Thank you for taking the time to share your thoughts.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b6fcc6ce-c01d-4816-9632-cb3c9324333e",
"author": "Rick Moskowitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5GwYKqiHpxdzRqkTR3HXvNeK27Y8bjQeHWFIX68_duRZLKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is the best storage company I have dealt with over the years. Clean, secure and easy to move about. Alejandra is especially helpful and engaging with customers, always friendly and attentive to customer questions. A good experience at ESS, and with Alejandra in the office!!",
"date": "2025-04-10T22:02:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rick, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "616f81f1-b6d7-4af9-b838-96a9578bf760",
"author": "Barb Moskowitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLescMbKmjhsnnzkbEjJLDcKGNpjBnQrm44Wy3P7tnP7yZ30Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is ideally and conveniently located for my needs with clean accessible storage. Alejandra is very helpful and friendly with whatever my needs and questions are. Five Stars!",
"date": "2025-04-10T21:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Extra Space Storage is ideally located for your needs and that Alejandra is very helpful and friendly with your questions. Thank you for sharing your positive experience!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "56195018-5804-426d-bbf8-183f155ef8fc",
"author": "Shannon Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3Zmjy4Xo29oZORKu4VhQxUlLdaNBrum6hyfZYdJMhhDjGRIrVqA=s64-c-rp-mo-br100",
"rating": 4,
"text": "I recently rented a storage unit at this facility and had an incredible experience (minus one payment issue hence one star off).\n\nThe staff were incredibly friendly and helpful, always available to answer questions and assist with any concerns. Their professionalism made the rental process smooth and stress-free. The facility itself was consistently clean and easy to access, with no issues navigating the space or using the loading dock during both move-in and move-out.\n\nHowever, I was disappointed by significant rent increases during my lease. I initially started at a base rate of $129 in October, but within less than a year, it had jumped to $222. To make matters worse, I wasn’t properly notified of these increases because the paperwork was sent to the wrong address. Had this not been the case, I would likely still be renting here. Unfortunately, this seems to be an issue with Extra Storage as a whole (not specifically this facility).",
"date": "2025-03-17T16:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your positive experience at our facility. We're glad our staff was friendly, helpful, and professional, making your rental process smooth and stress-free. It's great to know you found our facility clean and easy to access. We apologize for any inconvenience caused by the rent increases and the communication issue regarding paperwork being sent to the wrong address. We appreciate your feedback and will use it to improve our notification processes for future customers.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "neutral"
},
{
"id": "937e9d7d-f66d-46b0-9d37-6fc1b4b44114",
"author": "B B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_e2CQtXW9VjudlKCOJit8fIORq2F8jWsb7zFa0L4QelVnrA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "very nice clean storage. Great staff",
"date": "2025-03-17T15:42:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear you found our storage clean and our staff great. Thank you for sharing your experience.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "744c2f1f-7c8e-4ce6-b36b-1fbba22b0c79",
"author": "Alex Meza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRoHfz826oqQO6K_wHnzNA8VgUsCWFlSLo4af8Tpqmfr_Mog=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-09T23:19:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Alex! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fcc60ac-1279-4684-bdfd-4336d3f55a3c",
"author": "Lori Kimpton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8hRBtaaYA7gmuwEDz_KqLg1Jnd3Zhabr0XPqHJkCli0VutPFh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-04T21:05:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Lori! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adfb4035-0b49-4f7d-8f1f-bace1285d57a",
"author": "Tonia Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2LGxRJoqrv--ZK3bw-ISjXCYJE5-BlUhtPBNR45E1VhF0nA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-04T18:24:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Tonia! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c00223bb-be5b-4f9b-bc31-4282f1a426f2",
"author": "Jamie Dennis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm2yHpM38omlqX-OYUrQT1LnZwI54el3DILdR4zKoy5Ih2dhNr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-04T18:15:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jamie! We are here for you if you need anything.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09d645c1-e856-4719-8c85-61283127fb82",
"author": "Kevin Braunsdorf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVpNSLTx_t-mnHjGHo8lLhdLVcVpIk3upZV2qumcXY5UfyzEaH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-24T22:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kevin. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d787af89-434e-4427-b376-6d57de18c9af",
"author": "Michael Lindskog",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdTJC7MpW7xtHW31w2ntxUomVkerf0aKsWJkGmaSVXGOz96A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and great to work with.",
"date": "2025-02-24T19:13:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have been helpful and great to work with. Thank you for your feedback!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ebd5b5ca-4a4b-494c-b8b7-53291fce32e6",
"author": "Lalo Guerrero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8Cq7rNdM3RR7Tyw4gCDCIyfTE-VHDMp3CjHwitM5TCaafdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Definitely well establish and highly professional space. Whole process was smooth easy thanks to Arnold for helping me and my son. Great experience and definitely recommend them!!",
"date": "2025-02-24T17:24:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great experience at Extra Space Storage. Thank you for your wonderful feedback!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ffa6085-4373-4a48-a498-9cb623845fc0",
"author": "Eddie Guerrero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_i-6RlgnETrhuA2XmQmWQ-FA-XQOVhNlk7Rw2AuroV9bCODk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience definitely some of the best Customer Service. Worker named Arnold went above and beyond. I highly recommend them!",
"date": "2025-02-24T17:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your great experience at Extra Space Storage. Thank you for reaching out!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c86d0b2e-3eda-43ae-aeb2-0460ce0e6cfa",
"author": "Mike Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl7EP26Aw1D_A-f_OO1uvrWBqcY8nCJzdDs7U3mi0f2rl54A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and responsive staff. Facility was always clean and secure.",
"date": "2025-02-22T21:31:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "66deafc3-9f48-4cef-b665-f1f82c0df4bf",
"author": "Julia Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3F1Cr8DWrT7foZbeMmiEfN_Sr7C7zvx2WTHC5j-z9MNPSmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-22T21:25:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Julia! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec8697c3-dd51-4cd2-906e-302edbaf027e",
"author": "Lunden Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_o-1jJroo3vCkVwmyCrLA5CyuzNm7p_Gtb3iuEo6y6bZR8LwC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Found the perfect storage unit. When I first reserve the space, everyone there made it easy to get things set up. There were sometimes I embarrassingly forgot to pay my bill, but they allowed me to take care of it no problem. I appreciate Alejandra patience and always taking care of me in a timely matter.",
"date": "2025-02-21T23:46:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback! We're thrilled you found the perfect storage unit and had a positive experience with our team. We're glad we could accommodate you when needed, and we appreciate your kind words about Alejandra's service. Thank you for choosing our facility for your storage needs.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "15863a79-8d15-484e-be19-5bb69053941d",
"author": "Monica K.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsEPEX2oDTowBGv6SKL7sT0mDzTlsCzv4ZajJmQHFHpHAY3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold gave us a nice tour and processed my reservation smoothly and efficiently! Clear a-z, thank you. Update: Alejandra went the extra mile to advocate for a request of mine. Much appreciated.",
"date": "2025-02-09T20:22:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on Arnold's service is greatly appreciated! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1cd11ce4-4355-4f6f-bde4-2b6fd9a519e3",
"author": "Karla McDaniel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8uoJK8vDEO3D7P6yDwDDGBrCkPyJF--dyWKS16QPwOVmr8AK5=s64-c-rp-mo-br100",
"rating": 4,
"text": "The staff is friendly and helpful, and the price is better than most in the area. However, the move in process was one of the most challenging I have had to deal with from any storage facility. There are only two loading docks and if you are moving on a busy weekend both might be taken then you will have to carry your stuff up stairs, type your code into the door, and then have to wait for an elevator all without a cart. The single elevator and low number of carts available were an issue, but I suppose it's worth the price I paid. Just try not to move in or out during peak times.",
"date": "2025-02-01T15:11:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We value your input and appreciate your feedback on our staff and pricing. We apologize for the challenges you faced during the move-in process. Thank you for sharing your experience.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "aaeb2a8a-69c0-4baf-a689-73bbeecc0617",
"author": "Cristina Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfx5tXa7DoWu0iv7AXrHlde2_Gh3WG2mYUfb0U_ur58Grhfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "honestly this is the best extra space location in the whole city. it’s clean and the staff is really kind. over summer i got lost and the front desk guy helped me and I was so relieved.",
"date": "2025-01-31T19:37:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about our Extra Space Storage location. We are thrilled to hear about your positive experience with our staff and facility.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "66f189b2-feab-450a-9a74-3823ba8d6343",
"author": "Peter Rubnitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDK8dqirMctwakspyn2h5NDoGBPZSWIc8NnsSUFsu_881flTYF=s64-c-rp-mo-br100",
"rating": 5,
"text": "I switched lockers today from a large, expensive one to a little smaller, much cheaper one and Alejandra in the office was very helpful!",
"date": "2025-01-25T19:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Peter! We're glad Alejandra was able to assist you with your locker switch.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "03248b6d-fb21-4b00-8fca-50783b59e405",
"author": "Cashmere Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXoNibaFLiKKvj58K7WyglbflxplGvbWVJzVcUeJcbgAmSfDRK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very great place to rent your storage space.",
"date": "2025-01-23T23:42:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback. Thank you for letting us know.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e407e68f-384b-4182-ba7a-1e23e5e3e8b0",
"author": "Cortlandt Baum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4fNmlX9Luus4mqMi8PjB1YJ0vXAHmC-xkFSB-Zx6uNS5HJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean and convenient. Staff was willing to help when needed",
"date": "2025-01-17T16:38:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive feedback! We are privileged to hear that our storage facility was clean and convenient for you. Our staff is always here to assist you when needed.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dcbf6f82-75f3-4ca4-ab01-ad92b911208f",
"author": "Molly Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJc75q-sTmw7PfKtDN8c0cm8aaP8d67jkd7eC5NKNr2zOwU3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-13T21:06:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Molly. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ae12d7a-0f71-49c7-a0f6-27631ee2a2e8",
"author": "Kyle Carstensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsFw-Ga1yiYWKLMiD4TbpoEv_sLy9hcHjglwvGWVY6qRO8Ozje=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing friendly and fast",
"date": "2025-01-11T20:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We're delighted to hear that you had an amazing experience with us. Thank you for sharing your thoughts!",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd976617-d7f4-4419-b589-e82eb0c15bb2",
"author": "Kelsey Brunstrum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ35Zroz9MzXg8SHLUbaKyclMP4iShv_K-y3m3gvF8_17LJxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-11T18:53:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kelsey! We are grateful for customers like you. ",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ddc7f4c-2c83-4b31-be2f-fb51db463498",
"author": "Gianluca Buonincontri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhGDZvHI6RiSMrcnmfquOh8KCVVmMdGvD0Q29cvzZaOgLGq48=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-16T22:25:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Gianluca! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c76c8f8b-60f0-4a4c-a1ae-4d8c972cf051",
"author": "Jarid Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwo-HRbp2lP8YFCUWNhPIDkCxXblTMZADjWL-1qryLcKEf3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-16T17:21:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jarid! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf21a947-3386-4389-8c5b-d0d6dae82d41",
"author": "Arya Alizadeh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKA6KLLllvn_mFjgtpDk2cPzd7JiAAXMAoORLAVAViNEaTuqmoHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-12-14T16:45:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Arya! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52ee9de5-73ff-4f92-b37f-465b02f8727f",
"author": "Wayne Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVAdvU4XMD99nIxHgjHCJtYr8PAGnMSzhT_aiVDHZcu9roiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-12T18:31:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Wayne. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe3aad70-885b-412b-90ec-faf21189cb79",
"author": "Mladen Max",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnLeyA_g0HrgbJ019NvqU4fhP8n0WxT8lko16zCI2OMjUc1eOD=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a fantastic experience with Extra space storage, they assisted me with all I needed to get done to store my things.\nManager that works there was helpful and professional!\nThe storage area it’s safe and clean!",
"date": "2024-12-12T00:19:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Mladen! We're glad we were able to meet your storage needs.",
"replyDate": "2019-06-29T19:20:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a5f10418-5853-4a50-9045-8a5a47e77158",
"author": "Carly Rodeman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4VluBlhASP69TAPm1HjuZ5sHBOMZWCxXlghtllOHzIBr2sWo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage experience was incredibly easy! All set up online and with code could access my unit with drive up!",
"date": "2024-12-11T19:36:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your easy storage experience! Thank you for sharing.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ca296c47-8cc0-418e-bd72-f5234aa9808a",
"author": "Myeisha Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIMGp0IqQFW5TwlWGzox0I61hUuSpQUlcx8TvnTREW8_iOPnUc=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to find me a nice size storage space & Staff was very friendly.",
"date": "2024-12-06T20:25:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2025-06-17T20:32:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "824ac224-3fe3-4685-a90e-8d6e38bbad9d",
"author": "Charlie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_VkVvQL950lsbUWj5VJYcJ_4RUribDC-jp-dxwC4HnR7_Ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience",
"date": "2024-12-05T19:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3fdd758-3963-4e7f-8465-5208f826b516",
"author": "Ashley Hale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0B1YhlxNcLI2TTgdYp4d5VKnYPnAXwQXg841evUbW1aQrVq7CLA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super helpful for car storage in a pinch!",
"date": "2024-12-05T19:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our car storage services is greatly appreciated! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b0a72ca6-8e3c-466e-a578-f1573a33a507",
"author": "Jared Lipsitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSsEs8POB9I7391cAP7UFDgL7LUCV3Bd3OicFeErIIl4FuGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-05T16:57:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jared. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7f665fb-117b-4c6f-bfb4-dac91011ae2a",
"author": "ana roiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5hBJ8_uuqcHaoLLgB7x1jCAyWBvvMoi_Vrs31yVGk5qLskfBq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff showed me the space and talked me through the process. Would recommend.",
"date": "2024-12-02T19:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending us, Ana! We are excited to have been able to assist you.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab2c5a16-0d5a-429f-8f0c-857b30b09def",
"author": "Constantin Fasolt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWJERvKC0_K4hedLplQsI7ISenqnm_L86aKM765lnNQTFEG6rF-Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location, great value, everything well-maintained, spic-and-span, easy to access, climate controlled—in short, the best storage facility I have worked with in the last twenty years. Worth special mention: all of the staff I have met has been courteous, efficient, completely professional, very engaging, and an all-round pleasure to work with. It's making my life a lot easier than it has been at some other places. Maybe the best part was that you could pay the rent for two years in advance when I first moved there in 2023, and they promised that my rent wouldn't go up as long as I kept paying for another two years before the first two years were over. Unfortunately they have now reduced that to eighteen months and I think they no longer guarantee that your rent will not go up even if you pay for another eighteen months before your lease is up. Still, it's very reassuring to know that at least your rent won't go up in the next eighteen months.",
"date": "2024-12-02T19:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience at Extra Space Storage, Constantin! Thank you for your kind words about our facility and manager Marisela. We strive to provide top-notch service and are glad to hear that we have made your storage needs easier. Thank you for choosing Extra Space Storage! We're always here to help with any of your storage needs at 888-storage. ",
"replyDate": "2024-06-29T19:20:25.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a710c393-37f9-49cd-a18b-3af0559c2a5e",
"author": "Kendall Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiFlSosqrh6Y-n23XcTpHOg9D_Kdk5ByOs6coLgHZCf-V-Qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I spoke with Arnold over the phone and he was able to help me with all of my questions regarding the prices",
"date": "2024-12-01T01:38:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Arnold was able to assist you with all your questions. Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "86ab2f9f-3b14-4944-9da8-faa1315da134",
"author": "Curiouser and Curiouser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCHHIsTr8fPPT0DyhGJ8JNZaeascKvqu0zyQuQTrSskzHXBvQH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service thank you",
"date": "2024-12-01T00:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great customer service, thank you! We sincerely value your feedback.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08093af2-7a42-4338-8cf2-a27d96440c50",
"author": "Bobbie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII1MR5ByOhZAJuGPyoiUwk_GNDIvwjtBagRV9R4_H90mW5TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-01T00:28:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bobbie. Your rating means so much to us!",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a77f0cb5-1599-4098-9cb8-ef7b11390469",
"author": "Atiyanna Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHrRZvoFkXAN4IsBwi6Zr-8ndhdenG8u2SvawKDVA38A4L2bg3LA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I truly value the attention to detail this location provides to all of its clients, along with the helpful reminders they send out.",
"date": "2024-11-30T22:58:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Atiyanna! Stop by our office or give us a call at (872) 239-8191 if you need assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:25.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4273ede7-c652-4877-b35f-399dfb4e541d",
"author": "Zinan Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUk7NCNYibwOp_eGs5eAT9qe0EeswJTgbc0Hu3M60TMb6RUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold is really kind and helpful! The move-in process is very smooth",
"date": "2024-11-30T20:30:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad Arnold was able to assist you smoothly during the move-in process.",
"replyDate": "2025-06-29T19:20:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f9b092e-22d1-4445-acf8-5bef65406bbc",
"author": "Alejandra Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL221LjLU16xLZlDi4NEX7jYYpavmrKq4nFMtx2o8Cg3Eh24g=s64-c-rp-mo-br100",
"rating": 4,
"text": "No instructions for traversing the location. Got assigned a locker with a post and was not notified until I went down and saw the actual locker. Management will be nice and helped me get another locker but I would have appreciated better communication when applying for storage",
"date": "2024-11-19T18:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience. We appreciate your feedback and will work on improving our communication process.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "443d785b-4947-4fbe-83ee-3c6331c2df0d",
"author": "Jose Dominges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjLEy2LL3S2cneomo5fwzDE_UeXfsI3RPWz1BPv0KEwrcWYb1j=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-15T17:24:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Jose! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd2f3d8d-ff59-4efa-bbf7-65ba79d07410",
"author": "Tom Hiero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR0TQyK_t9bzI14bOSeQHw3BG2NoHkTlblbXBXAPldLU-6bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-15T17:24:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tom! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41e4259d-de58-437a-91d2-5bef7cf168f1",
"author": "Salvador Fernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPoYbeKRmVQ0P_3p-ELa4nG3ilRwKQAeI5sBeJgJKnXY1HAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for the parking spot. The security here is amazing. Thank you for the help, Alejandra and Arnold.",
"date": "2024-11-12T20:14:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with our parking spot and security. Thank you for recognizing Alejandra and Arnold's help.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2c4bc6da-ce98-4352-bd0f-2da884bb557c",
"author": "Genesis Irigoyen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVANwfQEsPmQTUypB3bkB6WNbaKbkq5zWCTC404Zgx3xT3OijEO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They were very helpful with getting me a parking space. Very quick and patient.\nThank you!\nArnold Gardiner and Alejandra Berumen",
"date": "2024-11-12T20:13:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you found our team helpful and patient in getting you a parking space. Thank you for sharing your experience with us!",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ff909831-25d3-4f9d-b708-d5de7eb187cb",
"author": "Feckle Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcglhz35Dq6gUA3nP7AP300AGRjhYUh07F67OSd2VyOB-yJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon is great! He did a very good job signing me in",
"date": "2024-11-11T23:10:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad to hear Brandon provided excellent service during your sign-in process.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1a00d54-369c-4fcc-835f-91342d164a52",
"author": "Jesse Stevenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlmqG1QLrltGL8Beb7rtteqgSVuqIyaD6qErc-veyA5H_XQjs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love these guys. Super efficient with getting us our parking spot on 2 separate occasions. Super friendly and accommodating.",
"date": "2024-10-24T15:22:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Jesse Stevenson. We sincerely value your feedback.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "55906eb2-6e71-4151-ac3e-ea1714e828cb",
"author": "Mil Sironja",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKToagIxrUWCJwdy9oNFEbM3NIk2CFCHE_wJKrou10vwVjqig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recomend. Nice, clean, safe environment with all features you may want (24/7 acces, clean bathrooms, great location close to shopping and food).",
"date": "2024-10-24T14:01:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "30dbdf34-1146-46e5-b4d7-1cb9dcd68d0f",
"author": "Ellen Best",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqh7W3Dy2q_rnwsrDary9BXViVMgkUhkubrkLlUn2A1_KpIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was extremely helpful as clear about the process. The space is great for my needs.",
"date": "2024-10-18T21:37:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are ecstatic to hear that Arnold was extremely helpful and that the space is great for your needs. Thank you for sharing your experience with us.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1994072b-be4d-418a-a171-0d2fe2f4f179",
"author": "Drew Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEBaEfMVXI2dDuXMhQyGGfCmD3AqMcb5gifkDLTW5HlcLoFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access. Clean and well maintained. Customer service is helpful and easy to work with.",
"date": "2024-10-14T20:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "056a6208-3b36-4328-9c5e-4e666bbdf6ac",
"author": "Kent Carey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWrNorvkZ53Lzgv2Xh094G7BLQwC6NNn6MCQwjkPtYC5wCkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, efficient and professional!",
"date": "2024-10-13T20:43:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful review! We're thrilled to hear you enjoyed your experience.",
"replyDate": "2025-06-17T20:32:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "104f1fe1-4914-4420-b364-abc598dd10c5",
"author": "Alan Ono",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwPHYkoDEF2jnuDSF4MHE2wBObXABgYxIyauh6-gcw8zSgmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-11T16:59:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alan! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94b2775e-8c28-4c70-a737-ba445409cbd2",
"author": "Jennifer Ivy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMcvN1JnSVbfD8-KZaZbZtuSxgRs--fFkCNIur4wjq1puH55GEcQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-10-08T22:17:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5 star review! We're thrilled to hear you enjoyed your experience.",
"replyDate": "2025-06-17T20:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "710e9426-fd7e-41d3-b948-77fb7ee61005",
"author": "Faith Olmos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm2x24NJHMnl6Qs4PEdIDJKSWXI78t3S1Aa41M9eV6UziHjQU1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-08T20:07:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Faith! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "527d343e-61e7-4a9e-9905-4af1f32bf842",
"author": "S Daito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMv5bZvgCo0L6zPINRXsCK3uWTL-_uIWS-_4T4oetEj4jvMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-07T21:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi S, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66953a9e-a28a-4102-83c8-44426412b5d9",
"author": "Richard Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzTx0MBSaaoT7L5sCxSDsY43HsVKDWWzaMvK9sYVL05p67Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, nice people, efficient system",
"date": "2024-10-07T14:47:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your excellent experience at Extra Space Storage. Thank you for your kind words!",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "001e9b9f-15d5-4ac6-8f56-d67701790c4e",
"author": "Antoine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNARrsujXr5YwX9Pwy0ERyaft8QjcKUOxnaRV_6_L70WNxPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was a simple and easy process. Customer service was on point. The employee who assisted me was polite and knowledgeable.\n\nThanks",
"date": "2024-10-04T13:49:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Antoine. We are glad to hear that the process was simple and the customer service was on point. Thank you for sharing your experience.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d418d1f7-8fe7-4b09-a024-1c17b1dcf20b",
"author": "Jennifer Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeaGzubHmrSvFI5j-IpNFZsXmqI2n_ahswfXLNa6P43yCkCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was great! She definitely puts the customers first and tries whatever she can to get you the best rate!",
"date": "2024-09-18T20:46:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Jennifer Miller! Alejandra is dedicated to providing the best rates for our customers.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "61652aec-067b-42bb-a8db-0cc5a66422a7",
"author": "Kaellagh Cassidy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvZ95e3YnvYegDaLXQhYlYCnjzWv3hE2S2Zy4D0hZOyXfHlQJZ1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient with sign up online, easy parking and access. Inside was clean and well maintained and staff is helpful.",
"date": "2024-09-17T02:37:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is incredibly valuable. We are glad to hear that you found our sign-up process convenient and our facility clean and well-maintained. Thank you for sharing your experience with us.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4c89e962-1bd7-42da-830a-a0dc514e334d",
"author": "Loi Tran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDdOMiCd4GK7oLpFMvZtvTSPzE6Mqgu0m0MZPSTUOiOIIpb1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been using this space for a few months now and I would highly recommend this location. The location is easy to access from transit and I never had an issue accessing my unit during the day/evening. The store manager, Alejandra, is very pleasant and easy to talk to whenever I had questions to ask. Great location in a safe area, so highly recommend!",
"date": "2024-09-13T18:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you have had a positive experience at our Extra Space Storage location. Thank you for recommending us!",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "84e6b0a3-57b3-4086-8e90-4252afefeb50",
"author": "matthew loveday",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-J7M_Vu2Eba7MshNcc8hFIx2lZg_Xj2LOYljk3q_Ijphz6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold and Alejandra are provide amazing customer service.",
"date": "2024-09-03T21:05:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Arnold and Alejandra provided amazing customer service.",
"replyDate": "2025-06-29T19:20:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ebd4486-489e-4e01-97e6-60cbb4b171c7",
"author": "Ashly Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSo2c628vw7YCqNMljvp7Gc6Hg1A2p04WrzPwJl8tprxs48w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-30T17:39:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ashly! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f89d66be-e430-47cb-9e51-ac4fc99e853c",
"author": "Bridget Reilly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI99DGyDjZMGDZOX8UHn1CldLoK5eJfVV7F7tyFTKetyiepMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-30T17:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bridget! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "201b930b-7d12-4d4c-80ef-180334ec0c12",
"author": "John John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ371oyMavLBK47v1jfWQmUeP6jLttfBBWlLhBA5z1qWFDSAg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brandon is amazing!!!",
"date": "2024-08-30T17:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback. Brandon is amazing!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "585e5628-1943-463b-b41a-d02e018a790a",
"author": "Adriana Simeran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZuy2YMqS6nySls5fjIrU4oviAJ6RI-oDpj6DmcnJryPv3J0if0Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service! I love my new storage space. The facility is super clean and organized.\nThank you Alejandra !",
"date": "2024-08-28T21:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "494cf714-05f6-4632-bbec-58a648dcb8a5",
"author": "Alexis Koch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_lGxxoJ4PBaRokG_2ZN6lo_N9OkjT-BaHfOCV38aa_5pDMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for your storage needs. Arnold is always super helpful.",
"date": "2024-08-27T21:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you had a great experience with us. Thank you for your positive feedback.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eedf687f-e494-48b7-93fe-738554332fb7",
"author": "Ryan Pflederer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSnJIoQRod-ZeHI802IrS_PimsQAA91ZgdMx3yJbWwLJSJavVC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone is very helpful and friendly and they helped me out when I accidentally left something outside my storage unit",
"date": "2024-08-22T22:50:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that everyone was helpful and friendly. Thank you for sharing your experience with us!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1f5e6d93-1aaf-45d4-882d-ae8beff7007e",
"author": "Matthew Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSWJMUymN_BXedRZfLQ5PidL4eKPtRrLK1DAlz4j3z6UiyKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was incredibly helpful! Great staff and secure location.",
"date": "2024-08-22T22:22:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear that Alejandra was incredibly helpful! Thank you for your review.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "65aef2d7-ef91-4215-8db1-77834fdd2c2a",
"author": "Carolyn Schuman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI60-N89my-LZTH2RC1Eg6IGSlUFw5cskbFIIObcU3mVpYulQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Staff helpful, space super clean and easy access.",
"date": "2024-08-22T22:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carolyn, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ca708f4d-2ca4-4752-b705-41c374be6553",
"author": "Ana Paula",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURls68VjWS0aMw6BoZGMq2rd4HENfwf2HlAjLcb1nMaiOiVgDs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-22T21:01:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Ana! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72ada851-a659-4d40-aa0f-a33372b0a898",
"author": "Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA18OBa8rKfQDCdgSCD27_b6KpNlI_29A8J548HdDKynk7BQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently rented a storage unit at The Lock Up in Bucktown.\nMy experience so far has been positive and would recommend them for the following reasons:\n\nFrom the moment I walked in, the staff made me feel welcome. They patiently answered all my questions and helped me choose the right unit size for my needs. A special shoutout to the facility's manager, Michelle. She was really great throughout the process - Thanks Michelle!\n\nThe facility is very clean and well-lit. Security is important for me, and I feel confident that my belongings are safe. I also appreciate the flexible access hours. They provide dollies and carts for moving items, which saved me a lot of effort during my move-in. The online payment system is straightforward.\n\nThanks again,\nMichael",
"date": "2024-08-22T15:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful review! We're thrilled to hear you enjoyed your experience.",
"replyDate": "2025-06-17T20:32:28.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b68f7645-dd4c-44c2-8b29-2715f8a833a9",
"author": "Tyler Aeschlimann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtLOt3DNCXW13aP0wJYTbINjj8JvOUR-LW_tfyM7Yj0tZE6AI_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-21T17:26:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tyler. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d8fddfb-2f7b-4041-8dc7-72440b359d58",
"author": "Danyal Zaidi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuUwuveG_4y83dVOkRY_XJ1-hXo-nGolRIASQLJDtn1V2svP3z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-19T21:25:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Danyal! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c284708f-9a92-478c-aae5-9cd28cbb01ed",
"author": "M K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmKNM4IshaQBGkist0zFn6Md2MvM7I-Zk7flRDmESeOv9pdV5k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arnold and Alejandra are very helpful and made my moving process easy. This is a great storage!",
"date": "2024-08-12T21:36:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Matt Karl! Arnold and Alejandra are indeed very helpful. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b03400d-2e21-4beb-b5bd-c9dfa5c0473d",
"author": "wilmer joy coronel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxrX-4PUWJUuXOGro71MJIeEXjtBAvoEQJA1GuT8YRwtJ6z1s2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place and my stuff has no damage. Everything was secired. The staff here so amazing and nice. I recommend this place.🥳🥳🥳",
"date": "2024-08-10T17:07:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your wonderful feedback! We're glad to hear that your stuff was secure and that you had a great experience with our staff. Thank you for recommending us!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ef42c2e-8738-4b45-8ff6-d18ac864c633",
"author": "Sara Nunez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfhUa6kU5FX2D7ti5J33Qm1xyZth0Oo6wNdfxIy_a1rS40eA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-01T18:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sara! We are grateful for customers like you. ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "703aa055-4e8d-4f6c-a785-8c99102c9299",
"author": "Oscar Unobskey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyX9_3Hq1BBpTcjkNi9s8Ze-UppVBxVCDpfkA4m1-if-9HsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-31T16:50:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Oscar, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61666001-8209-4a1e-b0a3-353095659130",
"author": "Mike Downey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPuCTca8kwu0SXqZewX42D8_2cJX7_qkj06LVVc3iT8-d12t4Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Attentive staff, clean facility, free and easy access to carts and great indoor parking (on both sides of the building) for loading and unloading makes this an excellent option if you need the space.",
"date": "2024-07-29T17:34:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful review! We're thrilled to hear you enjoyed your experience.",
"replyDate": "2025-06-17T20:32:28.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "56804c59-08e6-466d-95d4-6485c290295e",
"author": "Marten denBoer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7NBd8K55ZtePRNiJSkVs-f3qehDefXepi81X2ZqUsOep1Sf-v=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Good location, hours; unexpected price increase",
"date": "2024-07-25T03:26:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Good location and hours are appreciated. We regret to learn about the unexpected price increase. Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "79690390-1961-4384-96b7-afba4f70e72a",
"author": "Robert Tomsich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY8qlldKgPj_-A5Jivqt0kfbdUB5QaLdH5bfhPnXOV6-UpJQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Spoke with Alejandra today and she was very professional and courteous. She answered all my questions and was able to help me with my storage needs. I highly recommend this place. As a business owner I appreciate outstanding customer service. She was just that, outstanding!",
"date": "2024-07-16T22:31:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Alejandra provided you with outstanding customer service. Thank you for recommending us, Robert!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "62d23cb0-f942-4550-be94-7f5bb70823d1",
"author": "Linda Garrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgh_ZioP8P3mvfKIbfUcIi8DQ27XWin6hoHsOK5d8FHoTFaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-10T16:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Linda! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2897d2b4-e5a1-4b69-b2a9-cbc8a4eaa31d",
"author": "Charlotte Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbz6746ULLodKO-2DRkI8S-FRWRdAu1fCUFxr4d0GenynKdgI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was so knowledgeable and really troubleshooted for what I wanted. Very much appreciate her and Extra Space Storage.",
"date": "2024-07-01T14:47:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Charlotte. We greatly appreciate your kind words about Alejandra and our Extra Space Storage team.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5b441cd8-be1c-45ac-baf2-c3299220f763",
"author": "Kristy Sharpe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMCom027pZXvRqE7mOqrZrxPP7QyvCgM8jNfcLJ7ga9TdASw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-29T19:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kristy! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c299083-90b2-4580-a6cd-2056d00d9ef0",
"author": "Nicole Joison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvf9ummvKj0mrMKyCkDwONMc9BC3tXTC5soualtoPoJrgakaER=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-29T17:02:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicole! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fcdb42fe-a7bc-448b-b345-b2f4f8fc6379",
"author": "Josh Wokurka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm5s95Bd1TWJqtWX8594QvEmJDHZp4xKM-Zo6t0lHSQllZQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff!",
"date": "2024-06-29T15:37:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you had a great experience with our staff! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b9b146fd-d40d-45af-b696-bf2275b67dd9",
"author": "Frances",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFCLgtA2j5-FDDVzXQtXXp4qvM6-PL8NQiXrHkM7mTKsei1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic staff and great location!",
"date": "2024-06-11T15:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you had a fantastic experience with our staff and enjoyed our great location! Thank you for your wonderful feedback.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c0919e6-edec-464d-9ffc-08e417be559e",
"author": "Cassandra Petty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_VzbC9kkhOQrzEjFwsJViarHZzE4rLu6Gv0TvH0qBUd-1flwgCA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-06-04T12:50:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear you enjoyed your experience.",
"replyDate": "2024-06-17T20:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20c09b8b-328e-43e3-ba1a-94bbab10f82a",
"author": "Madalyn Vieira",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4FqYckvUH_QZX5_jc9c0CCBa9dBoaivH1A0qm1uCktegs14WW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, amazing rates!",
"date": "2024-05-30T16:11:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that you had a great experience with our customer service and rates! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "64bd56da-707e-45d3-a896-cfef136c3089",
"author": "Yeonsu Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpz76qVLIE-n_akcmbf6R5Tf-Cs2rRaQybrrNayE0YvaIhmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-24T20:03:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Extra Space Storage. Thank you for choosing us for your storage needs.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e522c7e8-b2f2-4202-be4d-8719d29518e4",
"author": "Texican Chicago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrawBu2PXNFVQq-w1brWB6__zMZN8CqM77gyJMyuQ2Gar5IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service - Very thorough and accommodating. Will use this company in the future. Alejandra & Brandon are awesome!",
"date": "2024-05-24T18:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Texican! We're absolutely thrilled to hear that you had an excellent experience with Alejandra & Brandon. We look forward to serving you again in the future.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "132fd0ca-6a90-4ea7-aa92-b305ade99102",
"author": "Pretty Pearls Shop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoJ40X3vPKjxnDBUWMDrmbyOarD38ARZTOecXc1xMNkny5Zdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this facility! Initially rented a small unit for my non-profit. Was so impressed I wound up renting a space for personal use. Alejandra and Brandon were great. Facility is clean and well-lit. Parking is convenient. Highly recommend.",
"date": "2024-05-04T01:12:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pretty, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alejandra and Brandon! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "459946e3-beb8-46a9-aff8-af46b8120e5b",
"author": "Clark Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUqvnpuSHNqnvHDkA1dLqsqJP5AkmOYOaBZLkyMPCz8eaYxDSQHA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, polite staff, and easy to set up",
"date": "2024-05-01T15:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Clark! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "83e1eb7f-31ed-428d-b599-1cd5122997e6",
"author": "cheryl brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ27sk5jSiI8mZcVqTSq4-JCDXEhcYO5POCddFnYEqLmJ3TPvLcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-11T21:56:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Cheryl! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "831df24a-10b8-4d91-b944-39da6d85b27b",
"author": "Leah Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI72wBQJ5FGMSX5In_fEOZNeIv4ivdjmg4L2TdGcLnbY269FA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This Extra space storage really made the process of storing my truck seamless and easy. Called before my appointment time took all the information and was able to have it ready so all I had to do was pull up and park. Blown away with how great the staff treated me will be recommending to my friends and family",
"date": "2024-04-08T22:37:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "17a2313b-16cf-4c4e-809b-267689b08cf7",
"author": "Christopher Gedling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-5o_7AfB581mDWI9t1IT_hOoiOEys9IKlsFDNZ-OUd7hU98XI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is the gold standard for how a business in general should be run. Professional and polite, great prices and clean facilities rented for the moth of April",
"date": "2024-04-08T22:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f31e5056-c733-4f03-9b92-ed876245aad3",
"author": "Emma Mohr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItcWOIT1mAwD_hxCINiyzNRmlV-8xOzJCWkr2M_HII5YIMIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I JUST called today to look into storing my vehicle and everyone I spoke to was amazing. So kind and so helpful! They got everything figured out for me right away.",
"date": "2024-04-02T22:00:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emma, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33cef19a-14ee-4f8f-9f98-e428bc072022",
"author": "Daniel Bracke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4lc7IgmcXRfcdrKeSMSfdF0xQwsKFCJwdtF1Z3UJ4hq0yUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2024-04-02T21:44:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2aee494b-07a0-4a71-b998-610b50a3602c",
"author": "Marc Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXm9RTO2WmWvB50WsxJ3kCg9Z6HRuDO-XD2dIZ1u8K4TnffWBqs=s64-c-rp-mo-br100",
"rating": 5,
"text": "I signed up for a locker directly with the manager of the facility. Alejandra patiently explained the different options available and took us on a tour of various options. She could not have been any kinder or efficient. She was extremely helpful and processed the required paperwork quickly. She is a gem. Highly recommended. Thoroughly easy and enjoyable experience. Thank you!",
"date": "2024-04-01T15:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cram, thanks so much for your review! We are thrilled to hear your experience with Alejandra was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c0b65312-b20e-4801-8650-77bb4fd9386d",
"author": "Jonathan Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINgc3VJQa_0QQU9y_BlwtLheeLaHelcn8NiIchnQNqaeztQbIF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Arnold is phenomenal, give him a raise!",
"date": "2024-03-18T20:18:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Arnold is great too! Thanks for the positive review, Jonathan. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d29f5d00-3d67-43dc-b9b4-9288e0b36e51",
"author": "Samantha Weiner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoBh34PPQs0fsG37u5NeaTDtCEPAi6upDsEG9TneTHAVPAMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold helped lower my rate when it was increased. He’s the best!",
"date": "2024-03-18T18:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samantha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Arnold! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6c47ecdd-8b03-4a88-b38d-a6fbdcd54863",
"author": "Brian Locke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8f-n7Kkgu1QaUR01-Joo2MSprAfZ8VwkVCvi3lq7zqXw8HALL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was great - thanks!",
"date": "2024-03-16T14:49:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Arnold is great too! Thanks for the positive review, Brian. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "348ac326-4a53-4b41-b9f8-44a5d5f52d20",
"author": "M. Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImSB4b5KdpF8L9vDihBkfXdXuPMNBTbdmENw6sj_k6a2ybQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really great service and excellent staff with well maintained storage units.",
"date": "2024-02-28T23:49:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi M., your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "87aa721d-7478-4429-91df-43db05c5b980",
"author": "jo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3cdKnpxb_ITeASBszQWsbMqDICgo1YG5-nAVhA-uVklKnaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-28T23:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Jo! We're happy we could meet your self-storage needs.",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7fdfa8f7-7cfc-4c7b-8c21-69d2dd4c77ec",
"author": "jessica ortega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxtgcvZQrKdfhehJPKbRnXn9FiYJp_GJPLpgg4uTZKq81uOg1H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and helpful staff!!",
"date": "2024-02-28T21:08:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jessica! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2679620-deb7-4205-9fb4-a3fab35436a4",
"author": "Caroline Stasica",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsVIcM5RJc5Bw6vAYClAg3ZC2RXvUfk7ce39fiEbXrSmQmug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2024-02-28T20:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Caroline, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "465bcadf-33b2-4e67-9076-74673e9e2ce7",
"author": "Cody Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWXYR6C0IBrqynqu-BCZNWm_HAEUTlwuzRey-5mjCzHuqR-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place",
"date": "2024-02-28T20:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cody, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9fd2263d-af50-46d2-a2f4-74e80c6373c2",
"author": "Gus Chan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWKDJcKgd1fYjXM2TbxVhfJlHLKcg8zXTYqNu9vwENjvGaTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, kept everything safe and was a seamless process for moving in and out of",
"date": "2024-02-28T17:50:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gus, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "dfc71b72-5694-4b59-a0e9-5ef47a3b44f1",
"author": "Sagi Varghese",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSk9lAiS4RhSyC9wvoFkUcDq2VWTQ0Ggi4YDKH-QiYY-3M5rhi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "What an amazing service !! From the booking to the checkin at the desk, friendly, helpful, informative, polite, the list goes on…..Alejandra and Arnold provide the best Customer Service in the industry !! I would recommend anyone to do business here !! I left my car there for months and it was always safe, secured and affordable !! It’s a real parking garage and not some open parking lot !",
"date": "2024-02-27T23:06:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sagi, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alejandra! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c3861d2b-4b6b-458b-898d-294c26c272c7",
"author": "darrien moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAKrxVpuxwEOVoDczg6lJnmT-E9mEVwy4YuHReumFtRngR6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-27T21:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Darrien! If you need any assistance the future feel free to stop by or call us at (872) 239-8191. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b0afc3e-b5c4-4fb6-8f87-5bf8da8bc3c9",
"author": "Jacob Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoEhIjUd5dUYES2F13p_8eZezA_gCANcqO1DlRkTo6TGM15aTu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facilities and wonderful staff!",
"date": "2024-02-11T17:11:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Jacob. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45e8cf83-aec8-43f8-958e-83b7374ace87",
"author": "Kiwipaulo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV92YKb94mKqchLdj8sHrmVh4GcEYkiAKLT-dY1vpCsEhy1WCs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have used this storage facility for a number of years. The facility is clean and tidy and the staff are friendly. Have had nothing but a good experience with Extra Space Storage.",
"date": "2024-01-30T23:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kiwipaulo, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "da008479-9c97-41e4-bca8-845a80c7f1fc",
"author": "Devid SabrinaShamon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9REYSHLHhqtRL0d00QI_SpYF0IWZ7AdT7zI3mUTw8L2Al9vg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Love Renting from Extra space the people there are so nice the store on North Ave has a Lady name Alejandra that’s awesome and very helpful easy to work with and a complete star I moved all my stuff to this location of how clean she keeps this place and how I am always greeted and she always ask if I need any help to let her know. She deserves to be training all extra space stores how to be.",
"date": "2024-01-30T22:14:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Devid! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Alejandra reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything.",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "40a8d585-4bcb-4e6a-96d7-9257e7dc8f54",
"author": "Ruben Morales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdnXkHEpakclSxsq3BNWpbt5YBpBCM0DDIOIO4LBx5qh1ifA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service and knowledgeable reps! Quick and easy account setups!",
"date": "2024-01-25T23:57:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Ruben. We really appreciate you taking the time to share your experience with us. If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cf4f31f-7ffa-415c-816a-815ad865d521",
"author": "nancy lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLmTxMI6Jp4x4dytkZ34_-HPHjqH0KXfc-jU3-gcZvhLq26Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent Service, very clean and safe facility. Super pleased with the experience.",
"date": "2024-01-06T22:58:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nancy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "2bf7b20e-92f8-4709-9dc6-fd42220b1934",
"author": "Joanie Franken",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkfIsjXnvQO7DEO8KvZDvPYNtYXecDGV6fNY6MikH7-HpiMmK-=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Clean, convenient. Edgar is very helpful",
"date": "2023-12-23T22:05:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joanie, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c114068a-1fbc-4aa1-a075-403991def948",
"author": "Michael Akwasi Sarpong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuJsfSpTq2_8_0QZKXrk13zIPxJ6njMFKOdoEE6d4S6zPGUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean facility, professional and friendly officer who was helpful and knowledgeable about all questions I asked.\nSeamlessly completed my sign up . North Avenue faculty is ideal.",
"date": "2023-12-14T17:43:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6e9fb619-7c4b-43f1-b5f9-15d75ed143fc",
"author": "Jessica Gonzàlez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNE7VB9vKdvKv34lSivDJMbh3iQllJKeWL56EbDricC7MyZHB_=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility manager & staff are awesome 👌 👏. Very helpful. The facility is kept very nice and clean. I'm always greeted by someone upon entering the office...",
"date": "2023-12-04T17:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jessica! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2610145b-129f-40f8-a0de-068b5e595d5b",
"author": "Cris Comino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh8-i0Ce-7LwC-D8i_mB6c3gqs00u4yZNU1OwgXHzWS1RT6g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-11-30T21:25:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review!",
"replyDate": "2024-06-17T20:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41de1425-803c-4b3c-a0b6-43bb4af1c003",
"author": "Antoniette Mechavich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6H71e43BjUNS2fvhY7OXDbb5x-35Rn-wRzCjYa75zqP0oEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold and the team at Extra Space Storage made the process absolutely seamless! Arnold called to get all the pertinent information for the contract, he listened to our needs to find a perfect storage unit that was available, the electronic document came almost immediately for signature, and we were all set to move in a couple of days after that (driven by our schedule, not Extra Space Storage). The facility is bright, clean and secure and the staff is amazing. What more can we ask? Thank you Arnold and team!",
"date": "2023-11-13T21:02:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Antoniette, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Arnold! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "15005579-650a-4ccd-8aea-7606ff55adfb",
"author": "Carlos Goyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD8TN2lUPwnTFvg0x11CD6RlhI7uwah6mvHC9xlEi5QqiMog=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-08T21:58:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Carlos! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9143a91-007e-4775-8c0b-6ad50bfa3b69",
"author": "Marie Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6z5rLGXtyGYS92fQhQseU6JqPneQcU5MHNW32VGstI7bHqcprRg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Samantha was exceptionally helpful throughout the sign up and move in process. The space is clean, climate controlled, and easy to access.",
"date": "2023-11-01T11:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "059d4240-3012-42eb-87db-c9b36950151a",
"author": "JESUS DIAZ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqxAcm86JjaRu-_oNFe50SBo5g8T3LOfYR2G_L08iJpPip950=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-10-30T16:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jesus! Stop by our office or give us a call at (872) 239-8191 if you need assistance or have any questions. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05715c41-92c4-43f6-816d-d25be3ed12bc",
"author": "Patrick Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3iUiGL61BLEgyTMJliDx9Y8loRiTN2VDcjQSidZ0v7vUuHr44=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold deserves a promotion!!!!\n\nThere’s endless options for storage within the city… for me initially I just wanted the best value for my money. I spent the day visiting 3-4 different facilities… I started the process online but wanted to see the unit before booking.\n\nAfter walking in and meeting Arnold, he sold me on this location. Took the time to walk me around a couple of the options they had, answered all my questions and provided multiple tips about the facility.\n\nPerks…\n- Freight Elevator\n- Clean\n- Drive up Access to each floor",
"date": "2023-10-20T22:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Patrick, thank you for your review. We're glad Arnold sold you on this location, took the time to walk you around a couple of the options they had, and answered all your questions. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:29.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "73637065-491c-40ef-8682-1b27e8a12a74",
"author": "Lynn Kalanik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLubIVPbcnZUmwzn4yqqP0FS-7RLVPqGT_2P2zvVouf1eUZjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "After visiting four other local storage facilities, I rented a space here. Deciding factors were the unit itself, its location on the first floor, the cleanliness of the unit and the facility in general, abundant covered parking, and the advisor who helped me, Arnold. He answered all my questions, explained the pricing options, and advised me on which lock was more secure. I have moved items in for the last three days and all is working smoothly. Recommended.",
"date": "2023-10-15T01:04:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Lynn! We're thrilled to hear that you had a positive experience with our facility and our advisor, Arnold. We take pride in providing clean and secure storage units, as well as excellent customer service. If you have any further questions or need assistance, please don't hesitate to reach out to us at (872) 239-8191.",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c4eab378-d4e8-4d79-aa26-261984eb5234",
"author": "Jim Reeves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmyy_n4UO7gc0yT6Y_5x_KRTB2XpMIkhM5SSyFUO0bXxlhow=s64-c-rp-mo-br100",
"rating": 5,
"text": "I reserved a unit online.\nAlejandra gave me a tour of the facility and unit got me all set up and out the door in probably 20 minutes. Seems like a nice, clean, well managed place.\nJR",
"date": "2023-09-16T22:36:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alejandra! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c2f541b4-18b0-4ff5-8dc0-9dcc8c05123d",
"author": "Karina Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgGLO9QQ4u6GJpmvJoM4HwlodEokHnxk254E0FSuxU23q9rkT7kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a really clean and easy access facility thank you Alejandra for making my rental process easy and fast",
"date": "2023-09-15T00:41:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Karina! We know how important keeping your belongings clean and safe are. Don't hesitate to reach out if you ever see something that doesn't meet your standard!",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "42cf8d08-f141-466c-b8f2-4e351fa754ee",
"author": "Tanya Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFYGeJ-YEHMavHcp4lKa00EL7an17iFLtxHhBhOWsKfI6r9VM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-14T23:35:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tanya. Your rating means so much to us!",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e670617-0b11-4223-aff5-8882830e02ff",
"author": "Yareli Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVnP-KEtBH-N79OWL1a9hbVrn0_QvjCq7tmX-cWhtkORz7XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Once again Alejandra was very helpful! My team & I are very great full for all the help & amazing customer service!",
"date": "2023-09-14T22:24:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Yareli! It's wonderful to hear you had a positive experience with Alejandra. We want you to know that we are here to assist you with any further storage needs at 888-storage.",
"replyDate": "2022-06-29T19:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0781f78e-50b3-42d7-9ec1-00d7d8d46224",
"author": "D R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY_HlXRZ-LO3Ua8G2evuUnHpTJImgSxL9oEOMPS30kdIKJC1l2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very great experience. Easy and fast. People there was very nice and accommodating.",
"date": "2023-09-14T21:27:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cj, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (872) 239-8191 if you need anything. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22af7650-b2e6-42ff-a795-1f7679b7af12",
"author": "Sherwood Bollier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGAr_4wjvQJ_bE2ydw67TKuhwVCMYDFSd9sRhLUWUb42Jz-A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great extra storage facility!!!\nClean, modern, easy to access & use.\nDominic did an excellent job showing the facility and provided excellent service. (2021)\n\n(Dec 2022) Change storage units today; needed smaller unit. Used larger unit for 12 months now only need smaller space. Staff did excellent job helping with change; fast quick service. Facility is modern, clean and well run. Great off-site storage!\n\nSep 2023 - Excellent storage facility. Clean, modern, easy to access & use.",
"date": "2023-09-05T21:52:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sherwood, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Dominic reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "11fe02da-0403-4c53-a691-f7b490c2935d",
"author": "Mike McCormick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzx3nnGooWm8dD_kLHah_Xaq0sLvHYivW2ZnO4k3l0yIW-JcE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy process and setup of storage. Nice facility.",
"date": "2023-08-28T19:04:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mike, we are so happy to hear that we could accommodate you and provide an easy rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c746012-0ec6-4957-aedf-daeb74e83b61",
"author": "Jocelyn Ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL48VBieFiA3vO3TcidJU0-aUJjcnHEnjPSJEV5rgcog5pIdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-28T16:39:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jocelyn. Call us at (872) 239-8191 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6315d800-17ef-4759-ba2a-120757e8f733",
"author": "Jonathan Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjValbpr-IKMmlOsY-IvxZdmIJrqqGOKnlnnzCQw215norFU6chs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff and clean facility!",
"date": "2023-08-25T22:22:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jonathan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d513576c-87e1-4326-9077-224d5e614028",
"author": "Thomas Lavery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9JT_KzxtWgvu6_eY3PG93C0H2Zr4qq_PXvwBiV8l6F0IZojc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and informed staff.",
"date": "2023-08-24T00:51:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Thomas, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2bd22358-d3a3-4811-b043-7ff1174f8f22",
"author": "Robert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoemKkw4_FdGzPf0k-6LjjUgvzDhee7RsigAY6zKk-BVUSA20JSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T14:18:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72682256-2ea7-4d9f-9583-a5862cc2d4fc",
"author": "William Kirk Davis II",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMT6F5KCKcRJxY5M9MdCjuBtk4GKVc04JyqNIbgGfeUImWpdE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-18T19:14:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, William! If you need any assistance the future feel free to stop by or call us at (872) 239-8191.",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bab3aef0-e0f0-4fd6-a57a-ec0a327f5565",
"author": "James Schlesinger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR5AIu_KquU05OojgwUQ7R_BkU4iqyFa0Umm5g8w8gMLrljy4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in on a busy Friday, Marisela and the whole staff on site were extremely helpful tracking down loose carts, assisting with the elevator traffic, and just being overall kind people, doing what they could to lend a hand. Very grateful to the manager Marisela and the other folks I was lucky enough to interact with.",
"date": "2023-08-18T18:55:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "84825470-e730-4474-b870-dec88e529b4a",
"author": "Nicole Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTNlRrxZtFUCRXD5R61QLqvRFnljUnGkd1DV4C7Yge1bk74mja7w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Love it but it's been pretty hot in the storage rooms 🥲",
"date": "2023-08-01T13:42:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bad37a65-2f6e-40dc-9930-21454e4a3fbb",
"author": "Alex Roman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_GlCECAIeoC206v7jmhoM6AsZBSKueX8PxGKmwNP_c6pN-1Pc=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend The Lock Up self Storage, By Experience it is a great environment and a Safe place to keep your personal items \" it is the one to go to \" (when storage).\nI Definitely recommend them. For sure deserve 2 👍🏼👍🏼 up & 5 ⭐⭐⭐⭐⭐.",
"date": "2023-07-28T14:39:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2024-06-17T20:32:28.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "8d77cf58-28d2-485e-a354-90029050f342",
"author": "Rachel B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhZEDBt_paY3lqUwdVPGuXt2QjGBZIAR5rmfdELmzU2cYh7aQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-20T20:13:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rachel! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ecd84d2-3be2-47f0-84ce-d20e510d4655",
"author": "Gabby Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPcXv_f-j73yA-QIzMah2ky2yHz9AzsiMdpFPOkLrnZ4rLpqnh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-10T15:01:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Gabby! We are grateful for customers like you. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6058def9-beaa-4144-9569-7d6d83812812",
"author": "Felton Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZrzXEZmAjrjYaSxZDzcCcBlN4CUWPzVD7WbG2KA8JUygi_wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice, clean, friendly, and welcoming place definitely recommend",
"date": "2023-07-08T21:18:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Felton!Thank you so much for the positive review. It's great to hear our team was friendly and great at keeping our property clean! If you ever need anything don't hesitate to give us a call at (872) 239-8191 or stop by the facility! ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "15f5279b-035c-4052-aca1-ba9c5421d0e2",
"author": "Lauren Sellers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxpCEBhJlu3kIBiwKS1c0ES4_gZXiOIB_FjeFXzA9rlxMZ9d6v=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rented a unit online, came in to finish the set up and it was super easy! Very happy with the staff and how helpful they were. I was shown directly to my unit and all of the intricacies of the building. An older building but has been nicely renovated for storage. Very happy so far!",
"date": "2023-07-08T18:32:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lauren. We're glad our team was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef708fd9-36e0-415d-b09f-d510a6ccc422",
"author": "Brady Hurt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlAi5TnR-p4mTmfyk0SDgNXtXEUctbdu0Qo2Ipl6Yh7b5AWqsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team at Extra Space Storage, especially Marisela and Alician, were incredibly helpful in getting me all setup with the right unit for my needs. Definitely recommend using them for your storage needs.",
"date": "2023-07-08T17:20:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brady. We're glad Marisela and Alicia were helpful in selecting the best size unit for your needs! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bb0d35dd-3226-4b6f-a39f-c34521e6147b",
"author": "Barsbabes Nspades",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqrnE45T-EeGH17gJHaDchIUfDoN2owKAj56aadvhnK7qeWoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent swift service thanks Alician",
"date": "2023-07-07T18:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barsbabes, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b51b45a2-c6d1-4ea7-a82c-3f84223ee484",
"author": "Mark Hauser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB7gpnpv_UEDjpdbSDuk9uP-KjU-xRKYcwheoeue78ri9eQbKK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Detailed and helpful",
"date": "2023-07-03T20:41:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8243feb7-6eb7-497b-93e7-cdb511527313",
"author": "Erik Siu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC5VmIvvYnls_btskiiLjZDjxm20n0cTI7hB2CB-KLDqIo_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service & good price.",
"date": "2023-06-29T19:03:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Erik. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-06-29T19:20:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "358c5c8e-5848-4d42-bb9c-ca4c5f80162c",
"author": "Faith Kennedy (Free)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMGbl44DxShNtilUQO_73rV-YdDpt1inUuk04IIk23MmVZOCSkZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly associates, Very clean storage....",
"date": "2023-06-29T16:34:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Valentine, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d8d13854-3b0b-4913-9e4c-74958bc5eb9d",
"author": "Darren Shwer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPctCYhAqoPgscn87njl9Y5_eYLN6bXF1Lquph9CFa8Nl0sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold, Allician, Marisela - were awesome!!! Such an easy process",
"date": "2023-06-24T17:35:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Darren! We work hard to meet the expectations of our customers, and we're happy to hear Arnold, Allician, and Marisela hit the mark for you! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54054147-fb6d-41e0-8ce0-b711233213d4",
"author": "Fei Li",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2dwzqvHAijmtY4b4f16738PSYfk0S6ZwdDOST5vT6xJUcaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very great.",
"date": "2023-06-19T21:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Fei. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df29b83e-7301-4d1f-8a16-b766721410d4",
"author": "Tim Hornig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtNfnw7s0eqxUxxX460omrMYPt5hOH4nfRf2-1dEXzDx8M0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and convenient.",
"date": "2023-06-19T16:59:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tim! We know convenience and cleanliness are important when selecting a storage facility and are thrilled we were able to provide that for you. You can reach us at 888-storage if you need anything.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3290bc31-b691-4bad-9991-9a03beb8ce4b",
"author": "Alisar El-Farmaoui",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgUpY5IkYrj5qe-hVfLoFGYjNDUuWaN-p9ZaRcIP_bKJ2YsUqn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Samantha redefines customer service with her warm smile, genuine kindness, and helpful attitude. She’s a beacon of compassion, understanding your needs, and offering effective solutions. Thanks for your help Samantha, wishing you the best!",
"date": "2023-06-13T03:48:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "owner-badge
The Lock Up Self Storage
Owner
Replying publicly
Thank you for your business and review.
",
"replyDate": "2023-06-17T20:32:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f90ced0-75b4-4b95-8674-2d50c37d504c",
"author": "eric holubow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN8Af0oGV_E0VA0xJrV3tYGaZKjkbsIGqGNqkbxr17tog7gboa=s64-c-rp-mo-br100",
"rating": 5,
"text": "LockUp Storage is a truly outstanding facility that has made my storage experience incredibly easy and stress-free. The units are easy to access via two loading docks and there are always plenty of carts. What truly sets LockUp Storage apart is their remarkable customer service. Samantha, the manager, is such a saint. She is willing to work with customers needs and goes the extra mile. Couldn't recommend higher.",
"date": "2023-06-13T03:47:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:28.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1683e3f5-9ba8-4ef7-96c9-c93288267cff",
"author": "Rina Akolawala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9GD0wA2BBt8Aiw3B3a9ZksUNn8gVDsLUV4sRbwglztyyi7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend using this location for your storage needs - Marisela and Arnold are knowledgeable, helpful and very professional. Our experience with them has been very pleasant!",
"date": "2023-06-07T16:03:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rina! We pride ourselves on having a friendly, accommodating staff and are so happy Marisela and Arnold were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ac2bd0ca-bed6-448b-bbde-966a1e6b56af",
"author": "Christopher Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIz1NVV4dFcLSyXHtf_4QL9zIPnlfv-R-Uh_bUIMiZcxgDxZ0JXw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Feels silly leaving a review for a storage company. But my experience has been fabulous. The staff was beyond accommodating. They were fun, hilarious, helpful, flexible. I don't have a bad thing to say.",
"date": "2023-06-06T19:28:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "neutral"
},
{
"id": "2c74de43-7fdf-4b8b-a45e-ac6e735b02d5",
"author": "John Cerniglia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKF2PbF_hw8de6ehdYWfyvHYWB5eAZj3KD_S9148QKJFOObGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer experience. Quick, easy, and seamless working with Marisela as I never once felt stressed and she communicated very well.",
"date": "2023-06-03T17:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John!Thank you so much for the positive review. It's great to hear Marisela was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (872) 239-8191 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80c95c95-b2a4-4026-823d-00b14f857750",
"author": "Phil Wantoch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXccBsKEU6_0dZtZXke4SGo5yFZB7tTbRS5LK2hdSs3E1x828Wj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-03T15:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Phil! Don't hesitate to reach out to us at (872) 239-8191 if you ever need any assistance. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a164b21d-1450-4238-833c-0a09bbe3ff97",
"author": "Caleb Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOJfFh0f4MGdlW8skEdzpHx9ujbYQxlBJBYSebn5z1eiqZhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store manager, Marisela, was an absolute pleasure to work with. Amazing customer service.",
"date": "2023-06-01T17:48:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shawn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c321721-e9e1-44dc-8b52-6da3ad098786",
"author": "maria pangindian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz2ukeHY15hcYCPkHHNew-OQfYNktWt_PEEPmAkOX9c7kQFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-01T16:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Maria, thank you so much for the great rating! Stop by our office or give us a call at (872) 239-8191 at any time if you need assistance or have any questions.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fab537d-5cdd-4a79-9b87-035a74848bbe",
"author": "Hannah Bobeen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfdKKwMsE12_tIzWJhCavb3yaXXqnv7d_P4W54e9HkGOVkYqC1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Marisela was so wonderful to work with and got me the spaces I need that will work perfectly for business purposes! Thank you!",
"date": "2023-06-01T16:07:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hannah. We're glad Marisela has been wonderful to work with! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3c8de46-f0b7-4125-8b0f-ac3440855ecf",
"author": "Samantha Maijer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxE6cc68yAOZpwwUh_LwITE07XmgsHCewH5MZ8_uhkWSf6oSkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela is the best!",
"date": "2023-05-31T20:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Samantha. Thank you for the 5-star review! We're so happy Marisela could help. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ada60759-4304-4979-a965-943d89b085d2",
"author": "Richard Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz6aZJLO_YVXx4FsAwhGPv8GOvUt-TeieaWUE8jR535AlDEGJa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-31T16:36:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Richard! We are so happy you had a great experience. If you ever need anything feel free to call us at (872) 239-8191.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2a7db7b-e824-4477-bb70-f334bf46da2a",
"author": "Charles Urbina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3Qi0aG5o8zkhu3a5BDYArHI0T8wAjG5WYBtlFFBCzhkzZuhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was there last Saturday looking for a space because my apartment got flooded we lost everything. My son and I were very frustrated trying to decide the size of space we need it. I think her name is Maricela(sorry if is is not I was a little out thinking right at moment ) she was so helpful finding the right space and showed us different options and gave us one the least expensive. Before we went there we checked other places and we have a better deal here 👍\nI do love what they did for us thanks Extra Space Storage!",
"date": "2023-05-27T04:13:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Charles! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Maricela was able to provide that for you! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bcab8e42-8f6e-4c00-8480-087dae551480",
"author": "Nikola Mladenovic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUI62hF2TxFVA1X0RSvHNkiW-9xXoqbNijbQ-xrY2Ex2IYnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good customer service, thank you Marisela",
"date": "2023-05-25T18:14:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nikola!Thank you so much for the positive review. It's wonderful to know Marisela provided you with great customer service! If you ever need anything don't hesitate to give us a call at (872) 239-8191 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f30b145-4d10-4238-bc66-e05cba2aa580",
"author": "Sam Rosenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyFAsBZFwi1z94SzLgYJgOqdbpXvLIUmHdJOFLxPvE4NStQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind service. Willingly applied promotional deals and we’re flexible with move-in and move out times as well as units. Marisella was great to work with and very helpful.",
"date": "2023-05-22T21:25:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sam, thank you for your review. We're glad Marisella was great to work with and very helpful. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6b2abf01-ace8-4a09-87d9-4d70d9ade9d0",
"author": "Soo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9TNywbYPVrafDgcfQgg7XybZOFX2oPbjLzamROREDXu3W4opR=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very satisfied with this storage and the service here!\n\nFirst of all, I was very touched for the service Arnold provided. I knew that the office closes at 6pm and my travel to chicago got delayed because of horrible traffic jam. I called Arnold that I wohld be 5 min late and he told me he has to close the office at 6 but he eventually waited for me until I arrived and even gave me a tour even though it was past 6pm, explaning everything steps by steps (because I did not know how to load my boxes and use the elevator). Thank you again Arnold for being so generous!!!\n\nSecond, the storage is SUPER clean and well organized! I am not worried at all about bugs or climate issues at all!\n\nI am overall very satisfied and will update my review when I move out my boxes!\n\nThe best storage I have ever used everyone! Go for it!!!",
"date": "2023-05-19T01:24:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Soobinh, we appreciate you taking the time to share your experience with us! We agree, Arnold is such an asset to our team! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "neutral"
},
{
"id": "7603e6bd-234e-49a1-bfba-f2428b9e1d63",
"author": "Tim Tapley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdZg7HiKbCr3QVeyVDjkGIwHw7BMV4T02zKgo9EYj-0eZgAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were great help in finding us the best price. Very nice!",
"date": "2023-05-15T18:48:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tim, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. ",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "dc14423c-4549-4713-9a61-b9f98ec26f36",
"author": "Aliah Warmund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSvx_0BNHZO9s3ntgYRfqmID5Vs1f8qUBT1ywOv5OqL3mE9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-15T18:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Aliah, thank you for your positive rating! Please stop by our office or call us at (872) 239-8191 if you have any questions.",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7760e72e-9587-4dc3-8366-86066cc7102d",
"author": "Maggie Raterman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYQxFMPGCE0Bdm2IdzVC7wBtKIPjcaxIqOWbjHJrfBqhn14Zby=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such an easy and assuring experience. Moving across states, I was nervous because I had to unload in the rain and I wasn't completely sure that I would be able to fit everything in the unit I reserved. I was able to pull into a garage so the rain was not an issue and I was easily able to transfer to a larger unit for a very affordable price. Samantha was THE ABSOLUTE BEST! <3",
"date": "2023-05-10T20:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3d5133c2-b25e-46de-ae95-e79c9ae5fd32",
"author": "Rebecca Park",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW13dJ9DPZ96mcLJ0tX8Dzxt2copAhOqdFS2LAXGAB9YfvGjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was wonderful. He went above and beyond to make sure the unit I coose worked with my wheelchair. He went through the how to use my access code . All of my specific concerns were addressed. I never write a review, but I had to share how kind and compassionate the Assistant Manager was at the North Ave. location. The best service I have received in a long time. Thank you.",
"date": "2023-05-04T17:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rebecca. We're glad Arnold went above and beyond to meet your storage needs! We are happy to have you store with us. Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "53988fb6-75f7-42cf-b0c2-cebe81fcafa6",
"author": "Jesse Bowers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRdFS_TgljJYbKNYioKk_9dazxsj51QjjCtHDVIqN1sRbIPwJofA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very cooperative and knowledgeable",
"date": "2023-05-03T21:11:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cbbf2c6d-5150-48d8-8b8c-108396d27669",
"author": "emilie jean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyIOof607-eXWYR9s0QQKpCoUiqIU6M4KyEX4Dgd8zVrY0EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful over the phone with my reservation. Made my experience with extra storage very easy and seamless. Overall great experience!",
"date": "2023-05-03T18:27:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Emilie. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6791f5e-b7d5-449a-b716-29b93307324d",
"author": "Curtis Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV90XX5t4Ommbjvetirw708nhIPSdXvXacwN_vhrmk6-tYutGM=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience With Arnold Gardiner. He was friendly, communicative and had great customer service. He moved us from a smaller unit to a larger one and more accessible unit when we requested it and was extremely flexible and accommodating to our needs. Arnold’s customer Service was exceptional!",
"date": "2023-04-29T18:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Curtis, thanks so much for your review! We are thrilled to hear your experience was positive and are thrilled to know how friendly and customer service-oriented Arnold has been. We are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "17c79c80-949b-4ff1-bb1b-5288eade0b79",
"author": "Wilfredo Rincon Rico",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK8_NNu36jfZbfykRffgBY32TRd4NZbsw71Ro055kjeUPb2_Y8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-28T19:06:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Wilfredo! Your feedback means a lot to our team.",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "620ac03b-41d6-43d8-8aeb-d52f88b608f2",
"author": "Ryan Maier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-Ln0Y5xDuoxD7BumyRSXgjmXDnEKchCOa7B2UXWTeHi6ftSLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-28T15:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Ryan! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3747d8e-cbaf-4f00-88c7-4961fa8d10f2",
"author": "Morgan Banasik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1MOv7WoPVl6eHvy4GQ7_xCZH20juCqIphAJg6S-oX3CxJ5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service!! Another unit cancelled my request that was in 2 days, so I was very stressed. Called this one & the guy on the phone was very helpful & helped me confirm an appropriate size unit for my needs in a short amount of time. THANK YOU",
"date": "2023-04-25T21:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Morgan! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Feel free to reach out any time at 888-storage. ",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "73e54e18-6798-476d-a6b6-6ae21b0c65af",
"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFXSDS3zVfeZGispWI5tN7NBtUTEn_u_rV8D4-voZim8dyMqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold was extremely helpful and patient. He answered all my questions and made the process easy.",
"date": "2023-04-25T20:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Matt! We're so happy to hear our manager was able to make your rental process hassle-free! Give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "891d5a54-b30d-4926-bf3d-9b8cc07c7493",
"author": "Kavitha Marudadu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKodHd9gaCHMhRUMSKMQ5_p43uvWx7zD_-R5eANAeyruuR96w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-22T19:47:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Kavitha! We are so happy you had a great experience. If you ever need anything feel free to call us at (872) 239-8191.",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a757aee-67e3-4b76-b763-937abd4315b3",
"author": "philip k",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqeUlOHe2HtHUshX1IxGOW21AAgW-S3uiYmZJa1KWllL-e_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-19T20:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Philip! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe240e23-8e0b-4a51-ad98-a8bdc0ccbaf3",
"author": "Ce Lo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfObEPylTODDuVjs7obyja1BsfHTV14_b_aPj1Oj_SNvwZhuH6Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-15T22:16:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "593f33e9-0d04-41ae-8d6a-08e5de502933",
"author": "Neil Stern",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcoOok8tK-z0QLpnsmWVd7WyJX1dGxlrWoCAa9yspMXLdrpOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-15T18:15:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Neil! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3652c9a1-2761-4cc2-95b7-d11af0a81393",
"author": "Miljan Knezevic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKR5uSWpiDmrm2B0jiqCu1YIGJWCcLVjnEfBlCrf3uQ2e2TsFf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T16:40:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Miljan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "688f9c98-efed-47a6-9ad5-ce76a5c3dd5e",
"author": "Vladimir Knezevic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1zQVeDtjmiIf1JwX_3jZoMQZHSYUGpNFUOdvDteLI1bcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T16:33:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Vladimir, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7362e76-e475-4728-8c32-b527e6592aac",
"author": "Melanie Caswell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvNV9HFx3tHVV1FnKBtIjjobNKnKqpiWD4W841xFCZkTwgrijE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patient, helpful, reassuring\nBest customer service ever!\nMarisela was great help!",
"date": "2023-03-16T00:56:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Melanie, Thank you for taking the time to leave your review! We pride ourselves on having a patient, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Marisela. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee3ead31-890c-435e-9d99-e158dd333000",
"author": "Darline Scelzo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-OTBMffc00BB9HMbI7vxxWAHeo_OEMt0qVuNOVNpHT5Usyk4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for you help",
"date": "2023-03-14T22:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Darline. We're glad our team was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "928bbce7-9fd2-4f86-9e00-d30e35c0287d",
"author": "diana kristman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxVCOwUQL6MbPYtHuBYjkc4uBT_TpPcy74-rXeViBrJxAYMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service.\nMariesla Navarrete and Arnold Gardiner",
"date": "2023-03-09T18:55:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Diana! We pride ourselves on having a friendly, accommodating staff, and are so happy Mariesla and Arnold were able to assist you! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f525294a-a4f3-42c6-9b36-112fa859a534",
"author": "Billy S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2BSxHji2X5U4ebtLIpQfUnSpUUjJrwLgJtafqcMkrYToieK1a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice staff!",
"date": "2023-03-06T07:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9827fbe0-3e17-4588-b051-4b771e106064",
"author": "John Clement",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1uow3KTIMUxMOpNViXIDSsbmG9Cev78zO9stUqPhJceLD6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-04T19:23:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d015966-b4cc-48d0-84c0-7ac03b319d59",
"author": "Oxcy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRUvKPaA94LAusvqiMLvxAxUC559mckSlPGoraw9xqAINK0rY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly",
"date": "2023-03-02T16:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Oxcy. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "790d210a-895c-4e18-a549-3a4d30c5710a",
"author": "Angelina Doucette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrfikMybMbJq7PmxyfAoYRZ6ilqWQiSYceXrNhg5NnOBbt0AUO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T20:04:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Angelina! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5be4ac1a-6405-49c5-9e2d-14add442a6b4",
"author": "Jorge Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLIF8q_0pHmfgUIGtrZVRg6EqCHVLoG6easBy5unzlfMRUKtU=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is clean and well maintained, and the parking garage makes our unit very accessible. Marisella, the manager, has been very helpful and detailed in supporting our storage needs. She definitely has a strong customer focus.",
"date": "2023-02-28T23:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jorge, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great to know Marisella provided you with great service. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "46fd2e58-df41-4a9f-992a-76d1607160c8",
"author": "Sara Gutierrez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI0Z4tga0tiZx7Uee52JxOfy5s3mBAUK2uDJ0AOYkrze5aaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-28T21:20:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sara! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (872) 239-8191 if you ever need anything.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8c883d3-f737-4eaf-be32-057b4b268fd9",
"author": "David Oropeza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbeRDYvHtZMDxnq3JC7RjUg_9Br4HoGzuoJ56k9c6qUrg3lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome facility. Well kept and everyone working is very helpful and pleasant to be around. Definitely recommend this facility.",
"date": "2023-02-21T00:03:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, David! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5aced9ab-2684-4f63-9db7-fbd778d49a7c",
"author": "Roman Lizama",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgUXjor2b8IuhcCroBThCNIKRTicqXaES11YBnPy_G_c1ojw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-20T16:06:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Roman! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bac6e877-e18c-4bae-8888-f5298f713a8a",
"author": "Lisa Berghorst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_1ugxx5ZAdjK0Q0-IEQhf6avx_dQX3kBsh5L45NleNX7y9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility and wonderful people, which really makes a difference. Arnold and Marisela are both awesome! :)",
"date": "2023-02-18T19:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lisa. We're glad Arnold and Marisela were awesome to work with! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8e15249-91dd-4531-bc4d-bba26260be54",
"author": "James Pacelli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOvUy13_s8HHf45wLJ4i-UIWaZ0pLYkKDSU9F3CWRSIsL5gA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Repeat customer and always look forward to renting a storage locker as needed from time to time. Great customer service",
"date": "2023-02-16T23:11:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and for taking the time to send us a review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "fa98368f-c543-4a6a-bf7a-41367326f4d4",
"author": "Angela Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpX-lBjZdJnwag3MZOwCWn29iqsrYWLfT1rIGo1UzjrLsd5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-16T22:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Angela! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c734e4d-c92c-4930-ab89-de41dcaacfac",
"author": "Alexander Weinberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyFtnyNYq4frY28ypRekvndQk-Q269Wnjb1nxq2HPsXIc46g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2023-02-16T18:24:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alexander. We're thrilled you had a great experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfc18b05-df6f-45f2-85aa-edbd328731cd",
"author": "Neca Rosic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMe01t-C2yfDBWVKRjhV1NgBLsDGZOFYObLzP8ufzaUnuk2Mqv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-15T23:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Neca. Your rating means so much to us!",
"replyDate": "2021-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a11a1c7d-1ebf-4ae4-8e79-de1cb8441570",
"author": "Beth Allen Tiernan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViZKDjkYiILVgSbK8z57h6mUqeUMcTPbCNtt-ANrpaIx4HYnjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The entire staff at the Lincoln Park location is helpful and friendly.\nThis has been my go to storage facility for many moves over the years.",
"date": "2023-02-15T16:16:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Beth! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2b5270f1-7057-4d66-bea9-8800cdbbea92",
"author": "Dr. Jenn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXhpYbfBhhaSPEkoNMbiBVS1J6Yh-n1cIc8se350TrUEwXf2mgiw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Samantha and Dalton are fabulous. The facility is beautiful and the customer service is amazing. I can’t get over how nice people are here…such a wonderful change of pace.",
"date": "2023-02-10T20:47:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and taking the time to send us a review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc4b61af-592a-4a8a-8b5b-a92ddc013bee",
"author": "samiri jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTr_97qdJWH_5OFbVm59Ie8PKSdRdGw14ooj7ufvPX0onkOQ5E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-09T17:13:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Samiri! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (872) 239-8191 if you ever need any help with your rental. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa803c85-bcbb-419d-8280-2b82d5073329",
"author": "Gio P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtLbgVQ-QUaDWmLtWQv0jn-69y-PkURDOLuNitRjewxcB-tQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience working with them (Maisela & Eric)\nClean establishment and great customer service\n5 stars plus 5",
"date": "2023-02-09T17:11:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Gio! We pride ourselves on having a friendly, accommodating staff and are so happy Maisela and Eric were able to assist you! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-06-29T19:20:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "74914272-d042-49ef-b1cb-3be4f42a9be5",
"author": "Myrna Trafman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxcps6h-fIG2fmcBZ1Ge_GV0_YMRIUpvnG7o-KHAbPNHZ-iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Extra Space storage facility is clean and well maintained. Marisela is very accomodating for whatever needs I have.\n\nMyrna Trafaman (A long time Tenant)",
"date": "2023-01-31T17:37:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Myrna, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are thrilled to know Marisela was as accommodating as can be. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "15ae3bac-fb11-4ab5-a474-1f5dac477436",
"author": "Amy Probasco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwTJrNYAB5cyLirHDtkpW3fkTEHrO3FapxWi6TL1aVEzc7MUbR=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this space! Marisela was so helpful and made the whole process so seamless and easy to understand. Parking is readily available in the garage and the units are clean and easy to access. 10 out of 10.",
"date": "2023-01-28T18:51:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Amy! We're so happy to hear Marisela was able to make your rental process hassle-free and that you found our property clean and accessible. Give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e460ddda-a0ec-4c7a-bc3f-7260bad8acdd",
"author": "Evan Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx-uZfpGE8vR5Q0VAdyDsJq9GjgrgNQGrUSYOUp1ofiGLoO4jO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela is super helpful and sweet",
"date": "2023-01-28T16:13:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Evan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e50c73d7-1436-4bd3-84ae-af81de973eb2",
"author": "Justin Bullard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYeWaCv3pMeFL9IoRHjaiBgYplTButRpxKRSYiVoH0fdEdUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-27T22:52:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Justin! We are grateful for customers like you. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2d7d9eb-e392-44b0-b876-54b0d3d5f747",
"author": "Greg Markarian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN1w0lLZTHYCy7LXbu3umjbVsAg8Cbqh8D4fI9_YX63MQXcZmH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-25T19:34:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Greg! Call us at (872) 239-8191 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6aa011e3-7171-4624-9f41-3524e1918855",
"author": "Marisa Pfeiffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-T75cDzSGxBayVzqrMOzI8jbB9MNFgjgKuGtZU_AL83z_WQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold helped us find the perfect locker solution. Highly recommend this location- staff was very helpful and informative.",
"date": "2023-01-25T19:15:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Marisa. Thank you for the review. We're so glad Arnold could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "121c13f1-98ce-4323-9ed8-41292d94e42f",
"author": "Chris Minor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEEWTzWOeQGhZTqtmN2pBAXcrrtGrlDaBFz6NfBCyqU2dGlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was the best, she was so hospitable! I’ve used other storage facilities in the past & none of them compared to this one.",
"date": "2023-01-21T22:41:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Chris! We work hard to meet the expectations of our customers, and we're happy to hear Marisela hit the mark for you! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac11740f-1e68-4817-8f11-87e7b87fd9bd",
"author": "Shavkat Yaparov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsMY0PAxbkXmoeOWZkZOeo5h5gDEn8wT1Frpc_dfCC6Y9b-c8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was phenomenal with helping us!",
"date": "2023-01-13T18:54:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shavkat! We work hard to meet the expectations of our customers, and we're happy to hear Marisela hit the mark for you! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ca9f037-78dd-4e24-8a3d-d1a314f0eb08",
"author": "Kristin Barriffe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgDq8F3Wg_a84V9eRHH4RW_U9D2uGUCZdBlC2w1kRLxtZn0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love love LOVE this storage facility. It’s always clean and I have never experienced any issues while renting here. The rates are super reasonable and we now have 24hr access which is so helpful. Whether you’re a business storing your assets/supplies or an individual just looking to store personal items. This is the place for you! They also are very responsive to calls and emails. I’ve never had any problem contacting them. I’ve primarily interacted with Marisela who is *chefs kiss* such a sweet heart and super helpful. If you’re looking for a facility conveniently located in the Old Town area… don’t walk…. RUN to Extra Space Storage on North Ave!",
"date": "2023-01-12T00:06:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristin. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "05b2f82c-d186-4e4b-b777-6c2ac08343db",
"author": "Irene Pietruczyk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_QfKCBIy5IqtIacZhDlsO5vzIgMwbYFAHPN3s7jE4y3H7Fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela demonstrates outstanding professionalism & customer service that is hard to find these days. She is genuinely interested in solving whatever problem comes up which is reflected by her patient listening & thoughtful problem solving skills.",
"date": "2023-01-11T20:29:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Irene, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela. Call us at 888-storage whenever you need us.
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11597302-feb0-4de2-ab80-a2175678e273",
"author": "Luis Nieves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEwzC61ymtVypQIsF5_6SD598vate1rcuODmPNYHvlcZrC9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend this location if you're needing storage space in this area. Sergio was very helpful in providing me information and making this move an easy transition. Very clean facility with a convenient drive up.",
"date": "2022-12-31T16:07:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Luis, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sergio! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7a91e271-527a-4dac-a28f-4bfef01d756a",
"author": "Ben Wenninger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII3cAc7gFT5BytWGtLMnGXbCCui-vxRMUWeJBslvZ-4kGhZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2022-12-21T22:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ben, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5a63bbd-a7b9-4cff-991b-bff930a98ce8",
"author": "Blair Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLavC_jx5RlPhD-e8uwmEomtK85OYjZpV2cFjf3SDrHkhC65w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moved from another public storage place and this has been a far better experience, from the facility and access to the staff and their attentiveness. The rates are also some of the best we found. Very pleased and would highly recommend.",
"date": "2022-12-20T05:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Blair! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "dbd4becd-302e-42d0-aa98-a858ed0d4b44",
"author": "Daniela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkcpe35_wnE52zMN85tT1v-IFVuoEw6___NmhCi8LUS1N8dQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-16T19:47:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Daniela! We are grateful for customers like you. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c73b946e-e655-41a6-b633-778518f2e953",
"author": "Stacey Koch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNkUWP2fWAbFLiu-N0A3aKY0XfGJ_CthRPoueAcM7s3nmK-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-01T22:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Stacey! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae635de4-1a66-4289-8e8f-a025a2e8125b",
"author": "Saul Fernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfpk2Ta83DwVeo0d3lU2Nr5EV9w1WBZfoddmNkl-jT2Ml0SXeoUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Can't say enough about Marisel being a true definition of customer service working Extra space storage. She was very helpful and mindful of what I needed as I'm in the process of moving.",
"date": "2022-11-30T18:44:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Saul, thank you for your review. We're glad Marisel was very helpful and mindful of what you needed. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d123a1b0-4c90-4255-8f04-ce276cc082e5",
"author": "Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFJ29s81f_uT4jSigUvMRXJkh_udaGIZS63V1Wsf1ECh8Bix8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-29T03:00:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Anthony! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9f388b5-4fcf-401f-83a1-b5e8c954d0c8",
"author": "Michael Kilgore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY-hXK1ffhH40DinRrS8B4nLs8Xzy2DxvrYA9FMfU2qYf7mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arnold made our visit easy and simple. We travel a lot and with his help took a huge load off of our shoulders. Literally",
"date": "2022-11-28T18:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Michael! We're happy Arnold was able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5fe2816-bbed-4283-b64a-a4136a21096b",
"author": "Zeljka Cuturilo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO09-IWx-9aiq2PYJGXkEbG2ol6HoPjzBt8hhRJ83EVX3BC5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela is the best! Always there to help no matter what the situation requires. Thank you for taking such good care of North Ave location. Being an office tenant and storage customer, it means a lot knowing that we have someone there who cares for all our needs.\nThank you Marisela 😊😊😊",
"date": "2022-11-28T17:08:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to know we impressed you. Thanks for the kind review, Zeljka. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Marisela. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e89589f9-897d-4796-a721-12a604632d7a",
"author": "rosa perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJeVyLMUBo94qbK8PBflaJx9WtUgEywsL28x8rytmbTS99RILssw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela had great customer service, loved my experience! I will definitely be recommending Extra Space Storage to my family members and friends.",
"date": "2022-11-28T16:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Rosa! We're so happy to hear we have your recommendation! Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8749f8d3-08b3-4f4b-940c-d0d2490a8243",
"author": "Matt Anaya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRgnjWYAQpuNJYCsEmLS6MyGGBJvi-tuRzpbbJP6eITKotRUSa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always great service!",
"date": "2022-11-23T18:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f95da8c0-774a-4bf9-93f4-f50c9ab11121",
"author": "Danielle Guilmette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGP_JnWIauXQpajmOrEXq-uCzT-vb5SE3gAlaUGdFOTe2d8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-19T21:05:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Danielle. Call us at (872) 239-8191 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-06-29T19:20:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e3bd4f3-e644-4a16-9197-c215ea929d4c",
"author": "Sylvia Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlWv96mNcU4DLNMj-yK08sYoYH-ZhYOm46v8FTQWSXIpaUVOk9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-18T00:11:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sylvia, thank you so much for the great rating! Stop by our office or give us a call at (872) 239-8191 at any time if you need assistance or have any questions.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd9c6779-74b8-4dce-a123-a5f6e9930540",
"author": "Marko Zunic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr2AxcMwvzQAqKEFt10At6rayMyWFF-_4wMlirxpDrskY4FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was soooo nice and helpful",
"date": "2022-11-11T23:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marko. We're glad Marisela was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df5baeff-d46a-42c2-8bef-8264f7c54d81",
"author": "John Amparado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1PoVJlRj-aIWQ4I5Al5gVM3RCrpMz4AwxofsD3S0pAfy3m7U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Affordable storage and got me set up real quick",
"date": "2022-11-03T20:46:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Thanks for your kind words, John. Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e21b47d6-571a-4d1c-ac81-32ebbd4d22de",
"author": "Daniel Fitzpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOsSOF6p2IMm0zprnUEf5bLx5BNjCvHoAtYAw8DskZOksu1EuY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly/helpful staff and easily the nicest storage units I’ve ever seen in chicago. And you can’t beat having a complimentary moving truck your move in week!",
"date": "2022-11-01T19:31:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "383bc5f5-7002-43a7-b0ac-a61d68509f55",
"author": "Frank Vollkommer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmVAmVlOoV4DXQ4haaCwWwCDbgONP7wzOcM0fXUH0gJvD2IDDGjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was very helpful over the phone at Extra Space Storage. The process was organized and simple.",
"date": "2022-11-01T18:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frank, thank you for your review. We're glad Marisela was very helpful over the phone. We're happy we were able to provide a smooth rental experience. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96a29483-8e14-4e3a-b98d-4ec38cc4ff21",
"author": "G Mandy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk-FHeKoCNPrrvKj4N6oV2FaQ0j4TiGk2kvdfJPCMM1jevRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at this location. Dolton and Samantha were very helpful, professional and friendly. Space was clean too.",
"date": "2022-10-30T14:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "936ab0f3-5c5e-4dff-9721-12b31b6451cf",
"author": "Todd Joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXazy_Z1hCixb-xpl6cuaXQhmQCC4J64AVmtcDnhb6HlACGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team proved great customer service & helped me change my lock in a very timely manner",
"date": "2022-10-29T16:11:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Todd. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "34602461-05d7-439c-989f-36f6b63844b5",
"author": "ryan srednicki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnqPyDoI-PyjKyAv33Sww7d7iAqQ8GbKOu-hkFyWJv1qWYfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility was nice and clean and well kept. Arnold was very helpful and overall was a great experience there",
"date": "2022-10-25T18:30:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ryan. We're glad Arnold was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "448b20f0-c164-4fa4-ad2e-e0da81ee4d33",
"author": "Joe Cicora",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8Sw5wnlS-Jf5jsj53MCC0m_w_iA-IBNAR3OuUL2lVsyGJ_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela handled everything perfectly and explained it all.\nThis was for a parking spot and we also rent a storage unit from you.\n\nAgain she made it all easy and was great to work and deal with.\n\nThanks....Joe Cicora",
"date": "2022-10-25T11:16:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joe, thanks so much for your review! We are thrilled to hear your experience with Marisela was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!
",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6d99c692-f356-4b49-9a5b-a00e64f5d384",
"author": "Israel Mieryteran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUmuI1ZRUFTwO8atG5gSplQLYLQOXQj990ab-JXyoW-U3E-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-10T20:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Israel, thank you for your positive rating! Please stop by our office or call us at (872) 239-8191 if you have any questions.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65a55748-4a0c-476a-973a-a690880c7b00",
"author": "Ryan Sollberger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyXgQZkXYm8l4qJEIpsGoy5a5DBWZ2fRlYv42dmA7XO5p_qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela has been awesome to work with! She’s been super helpful with my move and so patient",
"date": "2022-10-10T17:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ryan. Thank you for the review. We're so glad Marisela could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b6de15c-4dbd-46e8-ada0-f71670217dc5",
"author": "Susan Greig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgJ3Y4WNpLQnemO-LR3K-Xv4uL4XtLmPc8m4Ow6OYyUFrvIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility with under roof parking. The manager is fantastic. Picks up the phone, returns calls, very helpful. I would rent again.",
"date": "2022-10-08T02:48:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Susan. We're glad our team was helpful and that you feel good about our property! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "139df5cd-4d83-4e7f-a769-2405a5f71acc",
"author": "Sandra Malec",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX96kWwX-Uo6aOujyhPl4YiXsbhB2tl0mpcmou1yE0T7LWjH5c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super Convenient, Super Clean, Super Friendly. A little $$$ but worth it.",
"date": "2022-10-06T18:40:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2a1a6402-ec10-42f6-8ad0-efd999f09f56",
"author": "Wes Wodka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLAYmpfCJvGSYtmPW1pYMo2nHmy3E_MdZwV4seVIUpYrQT7OyU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-02T02:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Wes. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bc96123-4c06-4853-9ec4-006b3259d18f",
"author": "Connor Cummings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSL3aSB_h8RXUJKmMOZmzVSeCb1Fx9PhbAYZfutRrmrFtPTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was a fantastic help and made the whole process super easy. Would recommend!!",
"date": "2022-10-01T23:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Connor! We're so happy to hear Marisela was helpful and able to make your rental process super easy. Give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94448c82-0b32-4d0c-bf38-8402327201bd",
"author": "Ed Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgDhWDD9MhGnH8JfSSg3Z7q8TctMjRGHUY-0EtDgCWjVvueOX7rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-01T19:23:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ed. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4cb5c5c-534d-484e-b561-e6c64df8f406",
"author": "Brandon Sung",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMnX1KxtFBNd6WZqW1l4csyoIE_0iGTM03U5ol3Qmv0sIvhes=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a locker on short notice, so I reached out to Extra Space Storage. Their system was down when I called, but Marisela called me back as soon as it was back up and got me setup immediately. I barely made it to the site before they closed, but Marisela stayed late to show me around and made sure everything was good before she left. Marisela is great to work with and definitely deserves a raise or promotion! Extra Space Storage has my business because of her.",
"date": "2022-09-29T19:53:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brandon. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "04b9847f-3db3-465e-b33b-07e0c8a4a5d0",
"author": "Djordje Djordje",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJo67OBlI0PS6UvlXJ1aM2bFSbPzvVrXJhA0l1iW9BdkATHeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-28T21:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Djordje! We are grateful for customers like you.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c77d03c-6ed3-4775-a433-02e6461cbb3c",
"author": "Zoë Arniotis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDLdDQvyE9J4pRtAauQMkgY0sO8NafmjH6Q6yP6ssC3U4aME-LiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were absolutely awesome!! Staff there is great and the facility is clean and climate controlled.",
"date": "2022-09-20T19:26:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5c61dc00-6fb7-4d37-bdba-e6f82ef1ce27",
"author": "Bill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTE-XddxqMkasa7VBM-ZlDrc9-WvyTy8hlaCzGI8clNFdQuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melissa was excellent with her service and suggestions. Very professional and a well run company.",
"date": "2022-09-14T17:48:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bill. Thank you for the review. We're so glad Melissa could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "27ae23d5-f813-4c5c-936c-c5d46729648f",
"author": "Alicia Gipson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuKDaQXLOp9xWGxPiI39izMghPWqR5aBHv76BMwpmkgLwoucLL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always greets and friendly",
"date": "2022-09-07T21:54:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Alicia. Thank you for the 5-star review! We're so happy we could help. Feel free to stop by the office if you need anything!",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6985b5dd-f4ee-4336-bbf7-afac298364e2",
"author": "steve thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa1Yj2HADbCY8D6XmBuWja5irrvv9xx7X6Mn3L7xDtUno_exSV3w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-02T20:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Steve! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (872) 239-8191 if you ever need any help with your rental.",
"replyDate": "2023-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e408f994-6440-4523-b7c4-c8d127b79f52",
"author": "Maria Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpzyrESTuH8fdaPpHdta9daTrAHLdpLvkF_gubDcCv9lLY29-y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The representative Samatha was very helpful and very nice. The storage area was very clean.",
"date": "2022-08-21T19:30:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2023-06-17T20:32:47.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c9b7272e-09c5-4b8e-b048-9ea2936bbcf0",
"author": "Viktor M Rios Juarez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDR0Ud6j20kJrv08tsjX_dkIX0sepps13xHQvLYXtxy6BO9gqpsQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-21T00:18:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Viktor M Rios. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11b7d668-b416-4b8f-8418-bb4c8d7ff257",
"author": "Greg Walters",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU91rgG6DrKewtfe6bP4DGP6lH0h-vrB021Q0vK0zOBJPAt2M8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-16T17:03:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Greg! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c6e08c8-7574-4a1c-a6f6-eb27bf096cee",
"author": "Jack DePaolis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1dY_MuCsSw0x6DnEvkKJib9xyuqf7k5K6yUuyhrRDNsdhOJ2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-15T01:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jack! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (872) 239-8191 if you ever need anything.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1161e9e-3781-4364-ad75-7dd8cd9f40b4",
"author": "Jessica Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKixY48a9lpqz3zRuC3k4b_xOZcf4Xr2z3aWCYj2Gdr1_2SvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-12T15:34:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica, thank you for your positive rating! Please stop by our office or call us at (872) 239-8191 if you have any questions.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1558bec5-f93e-4799-ac5b-e958c569146d",
"author": "Katie Ryan Fogg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1m2ym6onGWIO_pdLs_-4xvaN-wIaPKmJ4LTTB5iy9JFY689s7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela and the team were wonderfully helpful at every part of the storage process - booking, move in and move out. Best storage experience I’ve ever had by far.",
"date": "2022-08-06T16:09:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Katie. We're glad Marisela was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ec214f4-71eb-4bd6-8817-001d0b80a902",
"author": "Jennifer Beger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfTkypOhvfZQm_bmLCdGZuHtZMns6bEx8MhHFSVg7TrfDqSqcuOw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The storage unit is amazing. Eric and Marisela go above and beyond!",
"date": "2022-08-02T18:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jennifer! We work hard to meet the expectations of our customers, and we're happy to hear Erica and Marisela hit the mark for you! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb7cf74e-6c03-4105-89e5-a8a854dc219f",
"author": "Jessica Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrwT4RJ0TeISrlziYO8JfJvNoVhLFMxXqGC1xNjnaBxiquwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric and Marisela are so amazing and very easy to work with!",
"date": "2022-08-01T23:47:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jessica! We pride ourselves on having a friendly, accommodating staff and are so happy Eric and Marisela were able to assist you! We're always here to help at 888-storage.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d132595-adfc-4186-a040-d0e49e3cc9c7",
"author": "Peter Michalik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqIHIKpzM3vhNdFKAXrqwF_0PDtGkjI65AYirjbjyutid0Q1Ys=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-01T15:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Peter. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "606cee7c-fc88-455a-8e49-2a3eb7a69d05",
"author": "Lindsey Todd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlV9waDpsJK1661sHeCPx5GwceT_YY-9Oh8M4GDDdBnd-2lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Eric and marisela!",
"date": "2022-08-01T15:00:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lindsey, thanks so much for your review! We are thrilled to hear your experience with Eric and Marisela was great. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbb27cd7-4847-48b3-8fa7-02a58e2df880",
"author": "Thomas Borin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJoDCVR9d41k9YkC5pi3U-3eVg8uAh4625JMI_h0q_mNfjeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-30T17:08:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Thomas. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13cf2e0a-c1ae-4f07-8313-34741656cbab",
"author": "jeff dagostino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVGhNsq9vV1de0xynJ0CFz3nzFBXpCO8vS3bn1YpC67kpeQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and friendly. I called in to ask about some storage and the employee Eric was super helpful and gave me the right choice for storage. I would definitely recommend renting storage here.",
"date": "2022-07-29T22:45:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeff! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Eric was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6375269e-7e5e-472f-885a-704a90303dd9",
"author": "Jovanny Guilamo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-wYekjUJMvF4iYyZYsJeJ8OwWv0bfjC2DRY1e0qsoGOgTFA8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, very well kept facility. Eric was very helpful. went above and beyond and exceeded my expectations.",
"date": "2022-07-29T22:41:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jovanny, your kind words are appreciated! We make it a priority to provide clean, well-kept facilities and are so glad to hear your experience reflects that. We're glad Eric was very helpful, went above and beyond, and exceeded your expectations. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8d976402-e3bb-44f7-b717-b13ecbee3797",
"author": "Liu Gross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7Cl1ONdhXTgeD_IvjHiJ3WwQo4jDbudnc2L-UQRrjjkV9qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been with Extra Space for years and everyone has been super helpful.",
"date": "2022-07-28T18:14:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liu, we're glad Dominic was able to help! We pride ourselves on having a helpful and friendly staff. Thank you for being a loyal customer!",
"replyDate": "2019-06-29T19:20:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1922e045-9475-4e61-bf4a-8ecda591fdc4",
"author": "Jackie Berger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmmK5TnGR44fmeFoILNqSF8evZqMBUwb4KlOAYGXzGS5UiAdqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "An excellent storage facility. Eric and Marisela were extremely nice and helpful throughout my whole process. I would highly recommend this place.",
"date": "2022-07-28T17:52:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending us, Jackie. We're committed to being your go-to stop for all your local storage needs! We're glad Eric and Marisela were extremely nice and helpful throughout your whole process. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0bb8626e-f3fc-4842-8595-a4750e24b9d0",
"author": "Jimmy Sullivan",
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"rating": 5,
"text": "Great experience, super quick and easy",
"date": "2022-07-26T17:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Jimmy! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Marian Draghici",
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"rating": 5,
"text": "Excellent location with excellent service….\nMarisela was very professional and super kind explaining the whole process of renting a storage unit!!!",
"date": "2022-07-22T16:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marian. We're thrilled you had a positive experience with Marisela at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Panos Ntziachristos",
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"rating": 5,
"text": "",
"date": "2022-07-19T19:53:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Panos! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (872) 239-8191 if you ever need anything.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef27d304-17c2-4e42-94ea-20595d442c81",
"author": "Brian Valcarce",
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"rating": 5,
"text": "",
"date": "2022-07-13T10:55:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brian! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea8fdd67-8e83-4bae-bcba-c09aaec64629",
"author": "Jane Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOBNXi7WptRKdJdXVG59pm6SpNIRUxHrfU-BIEwnBzZ5yX-4JfqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and great location. Marisela was very helpful when I realized my original unit was too small and provided a few different options for a bigger unit.",
"date": "2022-07-10T00:06:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jane, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Marisela was very helpful when you realized your original unit was too small and provided a few different options for a bigger unit. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-06-29T19:20:58.000Z",
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
"id": "4f6c2077-6019-4205-965e-15df021c6253",
"author": "Hector Almanza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlYHJV72oax6h9KFIYjoUNs-79YENiOZDfPfCfEQAzZcwBqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-21T19:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Hector! We are grateful for customers like you.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "811a0456-20aa-40a0-bc46-c5a4d292989c",
"author": "mark Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNDS5Gik69VQf3iM2CcVyltI-aP0hcpgBXj9-OSJadOKQbiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Marisela does a great job running the location and is always helpful to her customer’s needs. Highly recommend this location.",
"date": "2022-06-21T19:34:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mark. Thank you for the 5-star review! We're so happy Marisela could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "bd5bd571-af2d-4f2f-a229-292735932e7b",
"author": "anthony meekins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmMtsZnXwdi0620fiZjpFt3ExUu-7IIZnr54aUkXWeP1By7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great prices, clean space, and easy access, excellent customer service by Marisela. -- If those are things you are looking for than look no further.",
"date": "2022-06-21T19:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thank you for your review! We're so happy to hear that your experience with Marisela and the cleanliness of the facility has been positive! We are happy to help with any storage needs at 888-storage.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
"cleanliness",
"price",
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],
"sentiment": "positive"
},
{
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"author": "Todd Guse",
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"rating": 5,
"text": "",
"date": "2022-06-21T16:51:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Todd! We are grateful for customers like you.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fcb27a2-9d52-4c11-8ee9-17d75ec071e6",
"author": "Nathan Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy-0gly5HSgQJIvJXzBMa9Z9Zw41TLGBFNGOBVWPoIJJ-TworQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-13T16:06:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Nathan. Call us at (872) 239-8191 if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cdb4688-ccd4-44e4-ae20-0d22f460a2a3",
"author": "Andy Villabona",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzH-g3j9wgOjYX0Blf6NDBSnp6eJvjFcr6LSKDsXhC4TivjgigQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-10T15:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andy! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6691c74-74d1-4e08-8eec-0421c9785585",
"author": "Jonathan Tavarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLZLvlJSL-q9Moh2e6Z9WERLqKeR7qk2fw1UBAGf8uUsIZAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff, with a streamlined process. The unit was clean and the property well maintained.",
"date": "2022-06-02T17:39:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jonathan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
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"staff"
],
"sentiment": "positive"
},
{
"id": "4f0f170f-e38d-4038-85b9-f8aaca4ffaba",
"author": "Chris Kempel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1iwAy8LFGzNClYuLIAbevkFMtKxi8uE3myot6l1c-nr4DXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T17:31:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "999c9f8e-334b-4b41-af6f-fa20c73e7d6f",
"author": "AJ McQuillan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1Fc1Rc75fOzj-Ba2edW-wK7gdwMaZksizdGNkMq2jYtID2uoN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-30T21:27:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Aj! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (872) 239-8191 if you ever need anything.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "580b2d3a-0391-43e1-b409-b6bb2e8fd6ec",
"author": "Kevin Boone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJvj80NiU2fjFE41V_22OcegQnf3Fq6uBzJIAImb5QfErEXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best storage facility in the Chicago area! Great customer service and they’re always super helpful!!",
"date": "2022-05-25T15:49:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kevin ! Thanks for the positive review, it means a lot to our team. Please call (872) 239-8191 if you have any questions about your rental.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7d73243-1aea-4640-a591-59d99fd56a84",
"author": "Josh Hoffenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqPxf2aitD80qO7Q7gCRed6tYZO5nnuNtkYszeuaUeFg1KEYs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-24T22:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Josh, thank you for your positive rating! Please stop by our office or call us at (872) 239-8191 if you have any questions.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfb83a4b-7191-4efa-bac3-3f9643c5e6db",
"author": "Rosalie Natural",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk57tRct7KMVwsl7wZ1pmtfNm_R3qh4qAJ6X3KzmoQlN8TWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-24T22:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rosalie! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdf597d3-3a25-4315-9182-5be710e29c17",
"author": "Doris Ortenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpKseY7C8hgYiqO3YlOuBrLYKZTsUcbAq1QJGNf_nJRWMoOWKi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Samantha is the best. She was very helpful , efficient , and professional. The whole process was seamless and quick. We really appreciated her help, especially after having a bad experience at a different facility earlier in the day. Thank you Samantha 🙂🙂",
"date": "2022-05-23T19:22:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2022-06-17T20:32:47.000Z",
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "5911ee19-e12c-452d-a82e-e51b61aa5104",
"author": "Samuel Johns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8SHZmJK9Tdy6aVK2ZpbkkqPJxuevbBfEEpBXnopjOnT3FcU0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-23T13:40:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Samuel! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "accbe302-1c4c-464a-9ec9-d8d3c84a241f",
"author": "Angel Garza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3KKiYvm08iTImK-ksh2RVh2VAxW0nH2NmD7Mb-JkH4Kxe_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean place",
"date": "2022-05-19T20:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your business and review.",
"replyDate": "2022-06-17T20:32:47.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "c74329ea-342d-4726-8d76-db9ca882bc59",
"author": "Jim Nolan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3VP2TdE-WfkPp7g7T-ECvXAorFAANbDZFLH3e162IlqPbTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was very professional and easy to work with. The facility is spotless.",
"date": "2022-05-16T15:42:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim, thank you for your review. We're glad Marisela was very professional and easy to work with. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
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"staff"
],
"sentiment": "positive"
},
{
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"author": "Kristen Khavari",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP53m_ND_S36SsV4bZeWUb_utre_LYukPh76l2Ib3q1BAFXLPf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, easy to access and the staff are so helpful. Would utilize them again in the future!",
"date": "2022-05-16T00:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristen, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you ever need anything, feel free to stop by!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
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"staff",
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],
"sentiment": "positive"
},
{
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"author": "Trumaine Mcclure",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHQLrC1Are7PLJZQXI5ngR7lgiXAg1wi4TNcFW9NFiZbU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-14T16:08:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Trumaine. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ac6f837-668c-4d67-912c-4c52f788af2c",
"author": "James Skipper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMLbN18GcfpBLGgghW7LUUOH7uXh5M6OyRd5-eO3FcKrRBkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T23:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca7149a1-fd2e-45f5-8c5f-e68b4aba29f6",
"author": "Kristen L.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxZjFNb4U-clOU1BW9sibP0JNgcIzI9blo5l_ULwaTc7zVBCdB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela is great!",
"date": "2022-05-07T22:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Kristen! We are glad you had a great experience with Marisela. If you ever need anything, feel free to stop by!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f43efb4b-0a99-4272-a7ad-c5d789d8bbf0",
"author": "Kayla Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpwVm2SkGgktwZlTsL9bPxVal2W26ldBNdHd_WBrb1_TT0IOc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T22:00:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kayla, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb8b0990-4333-4d59-b48c-1687fc15874b",
"author": "Patrick Mccue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItz01Ft-uW1vmg-AZ6ga4BQGTur58WZtQdFAoMIxirE_7A8A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T12:36:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Patrick. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a8c07a3-1da7-415a-88bd-0130ee3cae93",
"author": "Grant T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4l9DU_S2dlneJQd68kHWhbdx_UzfNjLcSavb2DH5WBEEipuxm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-29T20:02:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello G., thank you for your positive rating! Please stop by our office or call us at (872) 239-8191 if you have any questions.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b22d200-afa5-4259-917c-fd1fd156a738",
"author": "Luis Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgcidZ33DMNHkBhNweZdfBu2X49UaVcJZ4WaCAoKuzemsAUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great prices, clean space, and easy access. If those are things you are looking for than look no further. I was able to store things here while I was transitioning from one apartment to another. Everything was smooth and made my life so much easier knowing that my things were safe and clean during a stressful transition.",
"date": "2022-04-28T18:16:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Luis. We are happy to hear you found our property clean, easy to access, priced well, and safe. Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-STORAGE if you need anything.",
"replyDate": "2022-06-29T19:20:58.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "286ea447-47a9-441c-9579-e28322d36fe5",
"author": "Peter Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSXIIw9GF2l3NwCZJ8wJGvLLObuY6GiLNJh8JSpSvThgeJZOo5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-12T19:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peter, thanks for leaving a rating! We're grateful to have you as a customer.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcead5f6-3b69-4630-bbfd-7b3dc6a78330",
"author": "Glenn Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjUvPJRppTimX6uo0eSsm3ZdUVfd2lkalLc3hE_-JJc-yeZio=s64-c-rp-mo-br100",
"rating": 5,
"text": "The rental experience has been seamless thanks to the customer service displayed by Marisela. She took the time to explain the process for accessing my unit , discussed the hours of operation, and ensured I knew how to properly secure the unit. I will definitely recommend Extra Space Storage and Marisela.",
"date": "2022-04-10T15:11:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Glenn. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela. Please let us know if you need anything by emailing us at customerservice@extraspace.com!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "998e434b-11a2-4132-90bb-9b28069ca67f",
"author": "Dan Caprera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3DfYMmBGcIFDaaXAVOeI1H2NPTjN3ulPaKCl7KhhjM4SGjw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Not only are the prices here quite reasonable, but it is super convenient, clean, and feels very safe. Also, the employees at this location really go above and beyond. When I needed to get pictures of my unit for moving purposes, but couldn't because I was out of state, Marisela was extremely (extremely!) helpful and got me through the whole process. I cannot thank her enough!",
"date": "2022-04-06T22:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dan, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Providing renters with convenient, clean, and safe facilities is our top priority. We're glad Marisela was extremely helpful and got you through the whole process. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1c979705-1019-45a1-866a-46be2e1866fc",
"author": "John A.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6S0nSDBphEEtxB2WxyVr5_AOCsHEZaMKsADFBJDcuvxmZxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. EZ to get setup with a unit and the facility is extremely clean and secure.\nThe manager Marisela does a great job running the location and is always helpful to her customer’s needs. Highly recommend this location.",
"date": "2022-04-06T17:50:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks so much for recommending us. We are thrilled to hear your experience was great. Providing renters with clean and secure facilities is our top priority. We're glad Marisela does a great job running the location and is always helpful to her customer’s needs. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fca32be8-dedb-40c3-afd2-1d605f37d4e4",
"author": "Paul Duncan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAfVxu6TrxGzxXa8dY58OLUNHiHA0K186jHrZwNYU9qDwWDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T22:54:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Paul! We are grateful for customers like you.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc4525dd-8ab0-4cdc-887b-17e251a50ae7",
"author": "Meghan Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1kXRUpkemv28crwx_oAf7Gz5-drRtJEcUKVnvKtnCpV1jXC0o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was fantastic! Both front desk attendants were very helpful and walked me through the entire process and answered all of my questions. Security, ample parking, and cleanliness of the entire building was wonderful. Looking forward to having a unit here for years to come.",
"date": "2022-04-04T16:53:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Meghan! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b21e51c9-3fad-4930-ad74-41c21d0b5e41",
"author": "Giovanni Espinosa (DetectiveApples)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuTlAf4iauo6tcnGHBcEbKTed93rWYZz3Ibq5PPvU4AGLgLq-Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-30T21:09:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Giovanni Espinosa. Your rating means so much to us!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "846f65c5-2b5e-4668-aae3-216b7a8ab444",
"author": "DCWR",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNzAYxANA2Ohmun50Zq195KgKsV8TxC5zeq4ly7IM0Qyj8O6aZNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela and Eric were amazing to work with. Great customer service, efficient, friendly, and beyond helpful. The facility it’s self is very clean. I’ve never had such a positive experience at a storage facility! I would recommend this location 💯💯💯💯",
"date": "2022-03-28T15:33:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Coco! We pride ourselves on having a friendly, accommodating staff, and are so happy Coco was able to assist you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0f9dae1e-cadb-4a3e-af2c-172bfa92a0a7",
"author": "Mark Trenchard (trench)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNXwi9RKr_LWbhytxK1FdfAWuPOD1kdN_zZsoTqRpb_ir_fndsjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-26T22:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mark Trenchard! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dce1ca3a-f902-4291-b5d1-9b754b50bbfa",
"author": "Galina Podolskiy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8P6A1K3Y5U4sRRpWT_zdtFSXmJPUdumNE7jmIQJK8bDjWkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my 10th time using this storage, clean place and good service since 2018",
"date": "2022-03-26T14:32:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Galina, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:20:59.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "05856a1d-eb0a-4c57-86f7-8ab04a6cc2f6",
"author": "Bryan Stuart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIGAcxt9sLGJGju4XaPddUGVWoAdF0SKHNRxkFFi_vc31efw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been renting locker space even before Extra Space Storage took over the building.Great service, very clean and secure. They have a very convenient set up...as you can drive your car to access each of the levels of the facility (except basement).\n\nMarisela is also great to work with and makes the application process really easy. I highly recommend.",
"date": "2022-03-19T13:34:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bryan. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marisela! Our team is grateful for your business! Give us a call at 888-storage whenever you need us.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "05e2df11-568d-4a8f-add3-dde79dc7fce6",
"author": "Madelaine Flanagan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVj0MKoCEaUo42l5hy3T5AbUlJiF0sRdOb0eSVIP4q_YzZPy-oMWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was a life saver. The poor lady was finally able to get me into my storage unit since we had lost the key. And she was kind enough to let me borrow her tools to help with a furniture sale. Amazing customer service - super clean facility.",
"date": "2022-03-18T20:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Madelaine, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Marisela reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e17b4bcb-988a-45a6-b743-96729f813d87",
"author": "Alexandria A. Ottens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLhiZuj7SDMm4D6tm7cojV1usudfF9OtKCbyBfnpRjsNFrYzc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was so helpful. Couldn’t have made this process easier!",
"date": "2022-03-15T20:57:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Alexandria A.. We're glad Marisela was able to help and that she made your rental process easy. Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b0e29118-e1bd-4029-a0e1-67f2dfe5251c",
"author": "Hector Rosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6pyU2N2xvpNVRSDUgFUuoZEco1iUHP8qvEpCIApQJiX1L5I9L=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-14T19:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Hector! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a047fd2-b596-473f-aa7d-bfd20707a04a",
"author": "D L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhq2th82YzNpsK3SLtyWW7DtmiUXFO5hxb9WBjKGHjWGSghWw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It's got a parking garage park the location is very convenient and easy to get to",
"date": "2022-03-08T02:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, D! We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4676339e-ab4f-4098-b41d-e1ad15714eb3",
"author": "Jackie Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJk6aPcuSd_WpGA0JUe_k5Fw1fv-MJcc1Gy5TNvLBzUQi-nuKx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T19:07:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jackie. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b4d1b8b-43a1-4201-8341-85ad0f2fae89",
"author": "Lee Alan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfVUgZEf0PLg1pGHpxJEj0x2gYdZ7tv9x_9UtnbSVuzHIx-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-23T23:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Lee! We are grateful for customers like you.",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c82b5b2-0dc6-48a0-b082-cdc05b1fe89f",
"author": "Amanda Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdWjczGi1xWBgFKxRgmufjH0XEjjJpTQ61yaKEXnccohnu8A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-18T18:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Amanda! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-29T19:20:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acd48d75-ea0a-4e76-b84d-1a876bb9d396",
"author": "Harris Feldman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVP7gpTjHd-EI9n-exE0bddR9_GAoLZOJNahbu-3YWWvxAx7GE=s64-c-rp-mo-br100",
"rating": 5,
"text": "The local manager was very helpful setting up my reservation",
"date": "2022-02-15T00:48:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Harris. Thank you for the 5-star review! We're so happy we could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba943e50-246a-4218-936e-67951ee5f972",
"author": "Michael Bosse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRAnPI_UaT0DF_-MDSWR7bS1F55s4ssEgwc6OW7b0MJJMyGyQx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Marisela and Alejandra were awesome- super helpful with figuring out my situation as I got new storage unit here and transferred my items! Very clean, convenient and safe environment for storage.",
"date": "2022-02-12T20:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Marisela and Alejandra were super helpful with figuring out your situation. Providing renters with clean and secure facilities is our top priority. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "567de314-479b-46d1-bb57-5c38536a8d6c",
"author": "Nick Pinto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6Ic1nu8csb1i8agG6K2h1jkTlNnAm5Qv9-Bd4AdYEYc8dB-kW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T20:40:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Nick! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bcebde9-4629-41d1-b53e-5a4156d15649",
"author": "David Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4-NIwBFVsLNmi5K83NJ2yKgyYPTnBOsYckC9YfaJFH9Eghw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T18:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, David! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0f37e70-0ce1-4ecd-92be-f51b53a610cf",
"author": "Carol Moss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4jA56G2dRitYZrwFDHi4hqjHBg_jKuz92k7YzsY7oPvvmOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-08T17:54:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carol. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bf01810-e147-47ee-8efb-7db41a9f4a9b",
"author": "Sherrrie Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICuYXzNFAo4vOs9RokPw4ZrU3GChMrGcBz5kJoGTbcDVJldw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The employee walked me to my space and made sure I had a lock and she was very informative",
"date": "2022-02-01T02:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sherrrie ! Thanks for the positive review, it means a lot to our team. Please call (872) 239-8191 if you have any questions about your rental.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "88350e77-ce71-44e3-8b13-2f67940d7d17",
"author": "Osvaldo Caraballo Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUbR6ydnv4cqNTLb9qN_8TeAnN2coaTZyx-TgKzWrC5jz60GI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T17:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Osvaldo Caraballo! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74650883-4001-44d5-97e6-0393ec492783",
"author": "Jairo Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILxMbz36j23-OUi9H_HzBTrAUPK3JgOL7kyIxiSk_jZHUxKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-14T05:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Jairo! If you ever need anything in the future feel free to stop by or call us at (872) 239-8191.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "220f0fae-b1bb-4e7c-a24b-6f33ef9eade2",
"author": "Yesica Carbajal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4cELz0juSXE5pfcclVwAhBBEgdS4YfReWxoEvs4op6PwtYnMr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T19:29:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Yesiika! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (872) 239-8191 if you ever need anything.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03471dd4-beec-481c-bee9-7f4c2019f2ed",
"author": "Rebecca Carvajal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOuzl7a8xqgKMahx2_gUPYexOd5b3LuTnujdwiG11vimrrIbs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T19:13:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f852f41-1c0a-4e94-bedb-5958a2f0ffde",
"author": "alvaro medrano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJgUdUiZLfbvV3wOLW15-A3O8zSxYta-xXDrGmmRW6qzpvkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was very polite and helpful. Ask for her if you're looking into the north n Kingsbury location.",
"date": "2022-01-13T18:14:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alvaro, thank you for your review. We're glad Marisela was very polite and helpful. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Jocelyn Estrada",
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"rating": 5,
"text": "",
"date": "2022-01-13T18:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jocelyn, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9a44419-c2a6-4056-b4df-8b2e87f450ba",
"author": "Mariyam Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyJAbW3HR4XrasY45CUqdAQix742Eljh4LiQF8YXC-QyhUJNIWkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T17:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Mariyam. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef418aaf-143a-44b3-a793-c27b91a6a631",
"author": "Maria Berumen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQmnBxAiS9KN1ScPC8RJmYZueXh7rLRlW1D3K441SaUEbuKyIJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra Very professional with a great personality!!!",
"date": "2022-01-13T17:44:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Maria. Thank you for the review. We're so glad Alejandra could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f42093da-6feb-4acf-930a-2bdd37eae047",
"author": "Jose Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPQ_nUDZ3VKWIncN7_IvXw4OAJum_A3HKxMmsPByzhU69cqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T17:40:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jose. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b0fe4fb-aad0-420d-a60f-0b5e529b5bab",
"author": "Janice Vela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB6op1u1AUo1VfKGIfBcobOgDmeUONY-CLYG7O5dYH-s1SUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Really appreciate the ladies that are working at this location. Made everything very easy to finally find a place to park my vehicle. Much recommend!",
"date": "2022-01-13T15:48:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Janice! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "47d6e88c-4e72-4a08-a0d0-5e7d8ab12c9b",
"author": "Alonzo Marquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh1BEhFWyrLus_wYBCHLmDkjUieOWGROUxvZ_U5ntaPdQm2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I pretty much was in need of a space for my new car that I bought.. this is definitely the place to go when you need storage ..friendly workers goes a long way for me I will definitely go back.. I looked all over and nothing compares the price and location I am a believer in the future .. thank you🍺",
"date": "2022-01-06T12:51:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Alonzo. We're committed to being your go-to stop for all your local storage needs! We're glad our team was friendly. We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "6d2d2c01-8b82-4776-a559-a731fd4b2c1e",
"author": "Josetta Allison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1ppJK02XsAepXe8VdPF_nGmI7ydlwI49qEUZVwCgmVlLyr3Ky=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-30T00:45:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Josetta! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7199a07-41aa-4031-863c-6dc6e05bcb1d",
"author": "Renata Menezes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy_ZB0uoBbl-2N-F8S_qCmYZVH5a40or6RCzCIWt9DqGHBvXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-23T20:24:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Renata, thank you so much for the great rating! Stop by our office or give us a call at (872) 239-8191 at any time if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4029d67-3826-43c1-ab1f-c1f7ba134f0b",
"author": "Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcNKfAmFr9UxfAw_JTafzg8Xi35konm-pqfw9sUgkAQfWOAZw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The women helping us were awesome. Very friendly and answered all our questions we had. Would recommend this place",
"date": "2021-12-22T21:55:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Edan! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9b3ceab8-8ec6-4b79-af71-b4eae0c8058f",
"author": "juan Varona valerio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoKuDZijZyez51KxFcMb93cPmsADvfSBF3i22v_gPSNsOZGrGk=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place has amazing customer service, alejandra is very helpful & very pretty.",
"date": "2021-12-21T17:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Juan Varona! We're committed to providing excellent customer service. Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d1d10cb-868e-4636-8516-e4e533414f58",
"author": "Esther Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgAqN_QRnD8u7_KV3UAUHEQ_Vnb2A_4N1bi1ZRHoVSydlkZmoH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service Jasmine and Dominick are awesome! Alexandria is very nice as well. Customer Service gets an A+ but they are getting a pricey with often fee increases.",
"date": "2021-12-04T11:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Esther! We're committed to providing excellent customer service. We think Jasmine and Dominick are great too! We're glad Alexandria is very nice as well. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "476149f5-721c-4e49-8b41-d527d83b7397",
"author": "Rachella Binky Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfCaEvXDXPx0jrAZhsekw4-84Iz0QVmBxbB_ITLajwG_BrrNJNMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-12-04T02:43:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rachella! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddcdf85d-62c1-4ae2-a5da-dc1f44a9fdc5",
"author": "Jennifer Rossignuolo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWrkGIhKg5GjS1UL7bEHjNFxA-ymO4cqH54JX_G9Rs9ciT5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility, well lit and always felt safe going in alone. Carts always available, since they have a generous supply of them. Helpful staff, and will definitely rent from this company again!",
"date": "2021-12-02T16:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Jennifer! Providing renters with clean, well-lit, and safe facilities is our top priority. We're glad our team was helpful. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "44dac274-e43e-4715-8637-f6d8bfa4ab9d",
"author": "Kendra Verhage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUziqDksWdso3xXyDHwhpAN_PuU3kfu8AkmQOLMS_cp9TPqoZxo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-01T20:02:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kendra. Your rating means so much to us!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67d04ca8-9bcf-4de0-b5b5-f0669a1f589c",
"author": "Tanner Strohl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN51C0IJsrshaCk2qt_cgB8VeNPYlyah8Qa-QAXpkjrjSLGH0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-01T15:58:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tanner! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f9c0d30-a93a-46f7-8a93-49e3a9f4fc64",
"author": "Dan Curran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLljJBp4zsz0-_2oIbGQVPpRsciGuquDj5BI2aNa-WRTuuI_g=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Pricey, but very nice.",
"date": "2021-11-15T14:18:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7790c1d4-45ea-4219-a654-28bb190d3719",
"author": "Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnd4NedKUEUu8hjPvTGR5aWnUe7tZIMvummNE64FuuY8skPaPo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-11T16:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Takayla! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62008b02-551d-44a0-abdf-f841479b55a1",
"author": "Michael Rubino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPwoVSK5UNE86dIIMoiYDbM-A5PiClz2HZaJdOUEQzuXcdp6Gs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredible staff! Loading docks and variety of storage unit sizes made this location the best one we could find in chicago!",
"date": "2021-11-09T18:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Michael. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "83ca586b-4518-404e-aa3b-39bc7b828321",
"author": "Jennifer Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrbma9AyQaEVmUo2SUB-HMoYINat36_7Ykggy0Jpmi9RP4J49C5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a new storage space quickly and the service was very professional and competent. I am extremely happy with the facilities and with the customer service. Kudos!",
"date": "2021-11-06T16:03:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jennifer, thank you for the rating! We're happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c7559aa6-80c3-42c2-8b73-2c1cd1c8f3f2",
"author": "Elle Lucadamo Smiles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx7CH4yIEhLHVxu6Mmm0PiCpj7Ov75WKisEkF5b1UYnBgN49gp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra and Maricela were both so helpful in getting me setup with a storage unit! I worked first with Maricela over the phone she was so prompt in calling and helping me figure out what unit I needed. Alejandra followed up as I had a few details to confirm and got me all setup with the unit I needed and appropriate coverage. Really great customer service with this team!",
"date": "2021-11-03T20:04:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elle, thank you for your review. We're glad Alejandra and Maricela were both so helpful in getting you set up with a storage unit! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c1b89405-e0b6-46be-bdac-aa2323da8a81",
"author": "Michael Vrielink",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdhJZ0_DU27drrZRFVxavefgfnS8VwmUigW6Gz0D9O2sG3ytTy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-03T15:13:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Michael! We're happy to hear you had a great experience.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14296e49-5f39-4640-8aab-636a052f260d",
"author": "Michelle Navarrete",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEw4Is6JtPsr-mnbBe2uea9KWyCYdHsOmDjLURv1s0XMiKMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-03T02:36:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f890209e-9366-42c3-a230-8ba4f1768e88",
"author": "Tien Le",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWDkdD6jDnLL_FbcSb2I_B1iBTX8XJj2GCiAcfJ_fTYX_F3o0v=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Customer Service, Clean Facility.\n\nUpdate 2021 - Rented a 2nd unit this year, same holds true from original review.",
"date": "2021-10-31T03:00:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tien! Providing renters with clean and secure facilities is our top priority. We're glad to have you as a customer and appreciate your loyalty! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9a283a17-b2f0-46df-b297-3b6763ccafdb",
"author": "Stan Shliakhovyi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU07ojp-xzhbRC9FMco2Ij1q7IH_eUbsBrVwUW5FP3uiY6Lk1Lv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela help me a lot. 5 Star excellent work. Made my check out easy and smooth",
"date": "2021-10-29T19:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Stan, we are so happy to hear that Marisela could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3467ddf-5b3f-4461-af49-3a8ead0e95db",
"author": "Lucas King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMwqlzb3Uu2v92P3vUOtmCUJ-VcV91KtosPE0YE1Kq18DTIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-20T20:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Lucas! We're happy we could meet your self-storage needs.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80eb9632-f2b7-47ea-b26d-bbad2a987a2a",
"author": "Michael Spizzirri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9onieOg_L7qBit0wItE4_Ess45nY3ud6VbUJOUdsISVBLUxYM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was very friendly work with. He answered every question and elaborated on things I felt were unclear. After hearing my storage needs, he found something that worked perfectly!",
"date": "2021-10-13T18:57:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Michael! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Dominic was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9ba967a-61bb-4314-a6af-790463923c1f",
"author": "Ruby Galvan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIMoglCYX8Wqab4li_HA1rbOHTkX62q47wfmD8Mya_i-VnDrrrwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-20T07:01:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Ruby! Don't hesitate to reach out to us at (872) 239-8191 if you ever need any assistance.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c23db0f1-f621-494f-9d1e-cccc0d499924",
"author": "Yolanda Givens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQgEoj9LJs-p0WzoFoKP2HEQaWz4zw2_xclEitXsFjTqNOMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been a customer for over numbers of years the service is good safe and I've never had a problem and I'll recommend my friend here no problem 😊👍",
"date": "2021-09-13T01:26:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "59e0afc7-b229-4d59-91e7-a8622d17a475",
"author": "Chris Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRsVp53heN-g8MXtJ3ngMb6UQe-S7dvCNPDBAFCqN5O8c3S3RVnA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-10T21:00:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e73ad7b8-1fff-45c6-be0d-7e76e48c7f85",
"author": "Stardom Vending",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjDCXWYXc64M5oNIEdtBm-5E8ZRz8NhjPsvt1nHV8v9Yxl1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Space Storage was wonderful. Great place great people that’s all you need",
"date": "2021-09-08T22:20:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Stardom. Thank you for the review. We're so glad we could meet your storage needs. We are grateful to have you as a customer and are here to help at 888-storage whenever you need us!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e806bd8-7d0a-429f-9cf5-7ca304442a21",
"author": "Chrissy K3",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU9LefP_2vk_LQqYNfuUXQAuIk88_gDhVoftZpbbNY2SedcNQY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-08T02:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Chrissy! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd68e73c-88ac-4839-be10-f61635fc490d",
"author": "hannah germann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJix55XLuVfi3QvKmZ6IJQ6x6qbjhJ3MOXV9XVojQzIm736JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alejandra was wonderful in helping me and answering all my questions! Very friendly staff and clean atmosphere.",
"date": "2021-09-07T21:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hannah, thank you for your review! We're so happy to hear that your experience with Alejandra and the cleanliness of the facility has been positive! We're always here to help at 888-storage.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "841e3afe-58f9-476f-9c85-924d651699a8",
"author": "jose solis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1An1pyrDNB3LWiuYbrwS02fbueAzX5Xkkrr5QhMnXmK5arA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mari, thank you for your Great customer service and skills. I will do business again thanks.",
"date": "2021-09-07T20:42:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jose! We pride ourselves on having a friendly, accommodating staff and are so happy Mari was able to assist you! We're always here to help at 888-storage.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b0b102d-eece-4431-9742-1c248663b7b0",
"author": "Cynthia Milagros",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaYcSGEdEMaHiH-9RsC3A7ZzMzpzI05VByGR-3QRGvtGPsee0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-07T20:41:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Cynthia! We are so happy you had a great experience. If you ever need anything feel free to call us at (872) 239-8191.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acb1e421-f8c1-44b4-a697-a72341270e36",
"author": "Xochitl Figueroa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLjBgDHh21787rsumjhwKsBWUOujGj17LxgjmOQCfPvqdXr969=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-07T20:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Xochitl! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e63882bb-0e03-4511-9d22-cdfcdd652eb3",
"author": "Steven Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2n5WFPwpgIASmxrGG9hgojwqGGJqFGgtWrVxlF1YU_9msUl8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Alejandra does exceptionally well with making sure I get exactly what I need! She’s the best and I highly recommend this Extra Space Storage location!",
"date": "2021-09-07T20:32:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words and recommendation, Steven. We're glad Alejandra does exceptionally well with making sure you get exactly what you need! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a31c915-0941-4484-8227-7a4b3cd40147",
"author": "Jake Noodwang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU33el6ZZ63ic-4vmETyDJo6DAkzkhbF6ncH90PTC5APsw0Z6cd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "From the very first phone call to moving everything into the storage unit went super smoothly. Marisela is AMAZING!! So very helpful and so very patient! Definitely take note when she explains how to use the freight elevator, haha, as it will save you from getting stuck in it. The storage facility is very clean. You feel that your stuff is safe and secure. If you have any questions or concerns they will be answered in complete detail. Thanks Marisela for being GREAT!!",
"date": "2021-09-05T21:07:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jake! We're happy we were able to provide a smooth rental experience. We're glad Marisela was very helpful and so very patient! Providing renters with clean and secure facilities is our top priority. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0bc96292-aee5-4659-8e51-f70c63ed99f4",
"author": "Rob Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOvm4631IVw-HR5YOWh1zO6VjmKyYaMQdVWyYl1s-bC24Ch4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was apprehensive about a storage facility in the city, but Maria made sure everything was secure and we could easily move in and out. Couldn’t recommend this place more if you need anything",
"date": "2021-08-30T13:50:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2022-06-17T20:32:47.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "21876815-6a96-4526-b37c-79eb94e2fc0d",
"author": "Mode Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxZkNbjPCNb2vP4k177XRs7qZ6Pnjw7abSyAh6O6I6B3NEhg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-08-29T21:36:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Mode! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3def0853-ec01-41ff-8804-94d49b797bac",
"author": "joes Arroyo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkqpr2qM2xZi7ko4TMtfm5-078d_qfC2BXNMPdWEnJKXDLdnga=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was assisted by an employee name Kiara Orozco she was very helpful and gave me the best experience I could’ve ever imagined.",
"date": "2021-08-28T21:07:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joes! We're so glad Kiara was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06536f16-5b4f-44fb-8cdf-68912ec39db8",
"author": "Danyel Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_12fqKfRsT5_hGhv_9u3s3UKz-T9PG1vphDfXrtkhLJ3pMRFz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kiara was very helpful and knew how to answer every question I threw at her . After looking at multiple units and asking millions of questions she never lost patience with me and still made it an overall great experience . I will be recommending this storage facility to my friends and family because of her .",
"date": "2021-08-28T20:51:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb4a0aea-028e-45a6-8b0b-3fc4daad0add",
"author": "bill colleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2ayAsXJq9RDLzica6c6opTv84eJDLqXcGTMZ2vogzyerlWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-28T15:41:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Bill! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20b2a558-e231-4480-b481-d793959d225c",
"author": "Jennifer Contraveos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVosDk0d4BaBqUzG6r-5ij4KrWbkti4QgEZ6ELrwyqoPBuPfABo8Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-08-26T21:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2022-06-17T20:32:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1377e6e-084e-43ae-9594-8bc06f226468",
"author": "Samantha Padula",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBXMtaWP6ItQwwq_EPonQiz5mwMfk2EawuViq7qbR_ALNLHGVL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Armando! He was so patient as he showed me multiple units to find the best fit!",
"date": "2021-08-25T15:38:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Samantha! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Armando was able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43d2ec89-e0d0-4e7e-b621-57f21f1b1656",
"author": "Don Gigante",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyTjkqziHSTtDOKFDr0hFJuLEOqRBLF1ASapTKJsdpREOrFTuB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-08-17T18:58:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Don. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd9b2f5c-4f4b-4307-9bde-5aeebfd6a2a9",
"author": "Luke Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5Z-xFs8-_kmpvBwTPs9z8sLZlE01DFFYkXIMstwwt6nvA_A=s64-c-rp-mo-br100",
"rating": 4,
"text": "This place is good if you need a cheap and conveniently located storage unit. The layout of the building makes moving in and out somewhat difficult unless you are on the first floor, so consider paying the premium for that privilege. The staff is great and very helpful when needed.",
"date": "2021-08-16T15:48:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Luke. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions at 888-storage.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d7b34e60-c51b-48d4-9231-9fd7f74cfa56",
"author": "Chris Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULcG-hxLHA1XkVQfiapDRJyftgQVC8BOBaUbs2Zr4eZTclDNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a client at the 1030. W North Ave , Chicago facility .\nI was sorry to learn that Dominic is no longer with the company .\nHowever , when I spoke with the new Manager , Marisela , about my massive ( 19 % ) rate increase , she reviewed my history and loyalty to Extra Space and submitted a recommendation for a rate adjustment . She did this professionally and efficiently . I look forward to speaking with her should I have any other enquirers as she represented the company very well , while at the same time understanding my position too .\nThanks Marisela .\nChris A",
"date": "2021-08-10T10:25:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, we appreciate you taking the time to share your experience with us! We agree, Dominic is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!",
"replyDate": "2020-06-29T19:21:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "02942cd5-38c0-45a6-ad38-3311a8b9304a",
"author": "Shafeeq Essa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxzd_JIlI4WR21fIWTzHU0ru1QLp9swrbDKKAtKKv915qthA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-04T17:51:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Shafeeq, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09525227-e3ea-4b9b-a486-21443f7d783b",
"author": "Sarah Rae",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIFTMJdCPZ_yWN0vA6TEEbm8HQ0fT19ac_nNBGm0-l_7-m4nHDew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, climate controlled and awesome sauce!",
"date": "2021-08-02T17:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah, thank you for your review! We're so happy to hear that your experience with the cleanliness and climate control of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "fdd211b2-f7ec-49c7-aa54-09372d94065e",
"author": "metsrjesse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIBy1uDInjQzfx6mb3X20x8yfo0p9rfDKCB_PpAS0HtBtFsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was extremely helpful and accommodating when making my reservation. I called last minute after U-Haul didn’t honor a reservation and she made sure I got a unit that same night. I would be arriving after hours, so she sent me detailed instructions of how to access the building and get to my unit. All around great experience, thanks Marisela!",
"date": "2021-07-31T14:00:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Metsrjesse, thank you for your review. We're glad Marisela was extremely helpful and accommodating when making your reservation and made sure you got a unit that same night. We are thrilled to hear your experience was great. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-29T19:21:04.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "52a0d135-1d05-4563-93e9-8b6c3484858b",
"author": "Alan Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn7UmFFgoJ0tYF6PKJInnHN54MkF-Y2Jbz-BuxLtMP6lrThuc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-24T17:14:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Alan! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4346a1f8-819e-4d97-99b3-56da1017765a",
"author": "Junior Q",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRPl6xjHT8eNFJIBRR4LgGpzNUfDuytpH0_opHx6OUQLIbDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was amazing, professional, and reliable.",
"date": "2021-07-23T17:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Junior! We're committed to providing excellent customer service. We're glad our team was professional and reliable. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "53111af2-c29e-407d-b5e5-004c69649fc0",
"author": "Josanne Gold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuDe-PoSwV3DDrYd9jNeLztVXxDCpSSlt5e5OQrCEHEm19ng=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-07-23T02:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Josanne! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15a044b1-289a-48f7-928a-191f0f5decae",
"author": "Sophia Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1TMErUoemt1n4CGZrigup_mAvIIX3c9XuVoGDXxt2STlpPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joya was a great help refunding me for a lock and made the process quick and easy! A great location all around!!",
"date": "2021-07-22T22:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sophia. Thank you for the review. We're so glad Joya could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "1b1bdc03-a134-4ab8-bd1f-77be66fce8e4",
"author": "Kristin Barriffe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII66exYlZ_fOXgr8suf5GtURHAIdSRfBjX82yoKtvEPVP5j8c=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is one of the best storages facilities I’ve used. I use mine for professional purposes but regardless, the facility stays clean, it’s up to date, and the staff is very friendly and extremely helpful especially Joy. Lugging stuff around can be strenuous but Joy have me clear and concise instructions on how to use the freight elevator and easier ways to get to my unit. 5 out of 5 recommend.",
"date": "2021-07-22T16:55:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristin. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joy! If there is anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com. Our team would love to hear from you!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4f9e4251-1c49-4166-81c0-762de6db0f9f",
"author": "Misty Blue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2gP_xn3DxFYs4dhECURy6zHtUls1CbLONvU8r8CaoIpQ44Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-21T19:09:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Misty! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93ce39a2-b9a8-4e72-b44d-15b2b20481d7",
"author": "Jasmine Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFPp-R3joWwZv6OxiHcxgEZARrsj8NRXFJ89o0NP55P9tWGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela is the best her customer service is a pleasant as Dominic would have been you got this keep up the good work!!!",
"date": "2021-07-20T22:39:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jasmine, thank you for the 5 stars! We are so happy to learn about your positive experience with Marisela. Give us a call should you ever need anything, please.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5905e87f-5361-4326-b024-fdac4a55d635",
"author": "Alejandra Berumen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJypkMq5tDl-es8ZYodTYksed4wrbNRJ5XkP1pVbWUFzJ5d2NK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-20T18:28:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Alejandra! Stop by our office or give us a call at (872) 239-8191 if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c593ab24-2278-415d-8286-e095fee9d92e",
"author": "Soldarres Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaAV6qK3dnGTH47d4fe0CQ7mHLdiO1E8ieMLghAgNs1-7kBgy-jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service very good and the environment is friendly.",
"date": "2021-07-16T21:26:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Soldarres! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0fdb30c-3732-4427-b9f6-21270474158f",
"author": "colleen keane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1yIQGI76kHGagcSaqNyo_KXi7XUfd-r_Sepfsq0bQk583NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-15T17:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Colleen. Call us at (872) 239-8191 if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c0da394-d205-46c8-9fde-52716f46f29c",
"author": "Paul Alanfree",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL679jdNTM1UHgMmquvjGXLbUSNd9GR-VK8QDLB_swiWROdZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly",
"date": "2021-07-11T22:27:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Paul, we are so glad you had a good experience with us! We're so grateful to have you as a customer. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e20f1c47-3064-48a5-a73d-9081b5dd90ab",
"author": "Marc Zaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOTcta4eLudv24RetZQXV3GIrtP8eMMbkD-NxR6aBzlYHqnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-30T19:33:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2022-06-17T20:32:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7b39112-36ff-47fb-b9bf-bb506f27a17a",
"author": "Marisa McKay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_FygF1_QcvX3S9BYaW04pGmFhfEyz7PDIbq5AcfmjY0pz380=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was fantastic to work with! I've never used a public storage space like this before and was pretty nervous about what to expect. This facility is incredibly clean and bright, and it's obvious security is top of mind. Pricing is very reasonable and Dominic got this setup for us in a matter of minutes while answering all questions and being so helpful! The other staff we encountered were just as great as Dominic, and I'd suggest anyone looking for storage could use this facility!",
"date": "2021-06-30T13:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marisa. We're glad Dominic got this setup for you in a matter of minutes while answering all questions and being so helpful! Providing renters with clean and secure facilities is our top priority. We are so glad you are satisfied with your rental rate! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2004dc53-e7d0-4e63-ac5f-ae05ddcce8d3",
"author": "Monica Aldulescu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwA9wqqoOqirNxTSZPOnGzJS7OdczcDj6UzmnX6LRThJ5gFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Safe, clean, and convenient storage facility. Staff has been super\nfriendly. Would highly recommend if you need storage in Bucktown!",
"date": "2021-06-29T19:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2022-06-17T20:32:47.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a2a67cf0-6cd6-48c9-8302-d4954ab8fd70",
"author": "Cels Dupri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIIkpvWMKNJul3QItsFFes-1k5rN0aqdFgDDyZFFJH46CSEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much for the attentiveness, politeness and extra help. They went above and beyond at this location. Thank you.",
"date": "2021-06-29T15:02:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cels, thank you for your review. We're glad our team was attentive, polite, and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b438bb0-d252-439a-8f91-7b0d41e01e59",
"author": "Amit Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW72RtnXirnmHTZYguTIIXWxJ0JZ5w2RmfeXg2rn61hccvigTjx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-06-28T22:35:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Amit! Your feedback means a lot to our team.",
"replyDate": "2021-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a299ade3-01b2-48b4-a7e5-de6afce869bd",
"author": "Alejandro Savinovich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNAFS904_ldjbFpnazvmCCDB5yFs3DgM05bzH1qFcaET0frAbm=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-06-28T22:14:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2022-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7f39392-7087-45b7-a559-b58a866798d2",
"author": "Cindy Zahn Pierpaoli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFA5BCSCVE_V3qwvHxYjF07PD5s5uJ0TMHFrd2NDdclod2vebs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-06-28T21:41:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Cindy Zahn! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2021-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e0209b5-a4da-43ca-826f-5e0251d03ca1",
"author": "Tommy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpOPrTCMsu4z6gJX3NXjvXMrMEH6Ly8ReFXgVUL-ermWJTX_D6kA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service. Great amenities. Great great great! Make sure you stop by for a tour before making a decision at a different facility!",
"date": "2021-06-28T20:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tommy! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9051e6d-39c0-4491-b2ce-670506f6039c",
"author": "Laura Pichon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHB0ydRHNIc1LvV6NBBAgYksgnpAJ8ChJYBeiieK1e3xoLdV3W=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was very please at the safety and clean storage facility at Extra Space storage. The personnel were always helpful and friendly. I would definitely recommend them. There are many storage options in the city. I’m glad I chose Extra Space on North Avenue.",
"date": "2021-06-25T21:46:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Laura! Providing renters with clean and secure facilities is our top priority. We're glad our team was helpful and friendly. We're glad you chose Extra Space! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b6e0ff09-facb-4347-a29b-88e753e84e57",
"author": "Chen Chen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwVElBRRp3qYuWKmZhT_PG1D1efYXwXV9pXykS_-Je_KfBY5Gl=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is great! Very clean space and has many lights. I have stored my items for a few months and it’s very convenient to get stuff or put more stuff into the storage unit. Dominic Viele was the store manager who helped me through the process and has been very helpful! I would highly recommend this location for anyone lives around the area.",
"date": "2021-06-25T21:32:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chen, thank you for your review! We're so happy to hear that your experience with Dominic and the cleanliness of the facility has been positive! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.",
"replyDate": "2021-06-29T19:21:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b70ff189-25c3-49bb-95be-5d9fd2c433eb",
"author": "John McEleney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHECeIKwd86GxQheCEwvIxacuH1-_8xn9xon4tX2q1OkIwcaYy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve been storing my stuff here for about 2 years and the facility and service is top notch! I admittedly have been late on a payment or two and they always strive to work for their clients interest!!!💯\n\nAlejandra (pardon me if I messed up your name!) and Dominic have been very attentive and thorough from calling to give me reminders to making a flawless transfer to a larger unit!\n\nBest storage facility in Chicago by FAR💯💯💯🧡",
"date": "2021-06-23T21:29:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Outlander, thanks so much for your review and for being a loyal customer! We are thrilled to hear your experience with Alejandra was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2022-06-29T19:21:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df2ed858-ac44-48d0-94ac-69aad5012811",
"author": "Sabrina Morley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLyJ8huODRVoyOokLCe9l69zRP3OwhGpHMpsl6ms9RcFkLzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space was great and hassle-free. Dock and huge freight elevator very accessible. Very easy and accommodating--highly recommend. Dominic in particular was really helpful for us!",
"date": "2021-06-21T16:45:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Sabrina And Jake! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2021-06-29T19:21:07.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8f47be92-65f5-431d-9dd7-2e6bd2b8cc1c",
"author": "Ariana Formica",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYTkVc1G5o8zXpTKPo1TT1BGJRoZ1TjGzWgHA3O7Ovgl_33A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-16T01:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ariana. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "386aacf9-3e14-4ff7-829c-eda62e6dffbc",
"author": "Megan Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIi8HcGKh2DPPD0I4oam2PnMTLWNyI5nJmk4NN7TySFmDFKeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had two units at this facillity for years. Never had a problem. Prior to storing our things here, we had units over on Western Avenue. Prior to COVID, we moved. Last weekend, we had a very small window to return to Chicago and we decided to move our things that same weekend. So many things went wrong, from our keys not matching, to the movers not showing on time, the list is too long. However, the on-site manager, Joylene helped resolve just about every issue. If it wasn't for Joylene, we would have missed our son's graduation and the move would never have happened. The facility itself is really perfect. The location is key and it has always been immaculate. There is free wifi and your cell service works on all levels, even downstairs. There are tons of carts, a giant elevator and stairs to run up and down when the elevator is un use. There is free covered parking and a huge rollup door for your moving truck(s). An important feature that goes overlooked is safety. We had a unit on Western and I would never go there by myself. This location vibe is very different. I always felt safe. I was there multiple times by myself, at odd ours and one of my units was downstairs. As a woman, this is very important. I never felt concerned (cameras are everywhere). However, the best feature are the people. The main manager, Dominic, made it super easy to move in years ago and he helped me get access to the unit remotely one time... However, the MVP of this story is the onsite manager, Joylene. Sometimes you just meet an amazing human. As a business owner, she is absolutely someone I would have in our company. She is smart, calm, collected, resourceful, and kind. Thank you Joylene!",
"date": "2021-06-15T16:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Megan, thank you for your review. We're glad Joylene helped resolve just about every issue. Security is our top priority and we appreciate that you have trusted us with your belongings! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ab33ddce-4101-4c37-9fc9-e5ec9bf55c50",
"author": "Jack Jensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0b-Rqy2Uy9l4Xp331YYNyZPzJFYD83RV-S_eKj4_em5Zggl2p=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Good, clean space to store things",
"date": "2021-06-13T16:49:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jack, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b091371f-2d46-45bb-b48e-6f897e0382b1",
"author": "Rosa Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpQkZDSjmFoZpmZ1NATgYx1HqKAxLKmCou6JSXuGba5O4ZTniWgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-11T16:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Rosa! We are grateful for customers like you.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfaa765b-8f99-43be-8c99-4b7f05fe4432",
"author": "R. Rene Carson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAZOqeserpgpMmIFLMVUHkWOy_z-Dh9FasW1uFOzxrNmUpi_3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this facility. We rented space from 2018-2021. It’s clean, well-organized, safe. The staff is friendly, professional, helpful. The price was very reasonable compared to alternatives, and the insurance is well worth the investment. I would use this facility again! ❤️❤️❤️",
"date": "2021-06-08T15:13:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, R. Rene. We're committed to being your go-to stop for all your local storage needs! We pride ourselves on keeping our storage facility clean, organized, and safe and are thrilled to hear your experience reflects that! We're glad our team is friendly, professional, helpful. We are so glad you are satisfied with your rental rate! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "5c998238-c3e7-4cfe-a6d0-f5f8dc41ee49",
"author": "Luis Alejandro Sierra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPxoPeCx-U5OlpkrCGy8XfoezA6VOKU90nio9xCbYlhJ_TSa8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2021-06-05T20:14:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Luis Alejandro! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc2091e6-1978-403f-9f5b-46d80532ebc4",
"author": "Imani Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrJrYBX52a4wzCnxFNVYF8e7NuQEefR1EQoTB9H7LNZLh20Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-05T18:34:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Imani! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b42b285d-050a-44c5-a1f1-c172c0fe9db4",
"author": "Kim Mocha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEaPWQiLYka2R1tIJudZ3pM8Z_quIUnMuvMnRxEiTk_LAIHTlVYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-05-29T22:47:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kim! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccfb627c-8589-4371-882b-b578afc36de5",
"author": "Alicia K.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoIt__77B3X5DHUrb_2QT8T8i_fStn1xU8kZTRaKxLFQG3tZrv8g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super clean spaces, convenient location and access, and friendly and helpful service from the office. So glad I picked this storage spot!",
"date": "2021-05-29T17:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alicia, thank you for your review! We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! We're glad you chose Extra Space! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3929ed05-2163-4f05-9f6f-1d0bdecbbc96",
"author": "Matthew Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB8h4kkxXAGSMGsH3D-4ifGB7AXn5_zcUlIN-8aeP8d_Khng=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first experience with a storage unit in Chicago. Dominic made the entire process easy and seamless. The facility is extremely clean and Dominic was there to help me find my unit as well as facilitate my movers to place my belongings in the unit. Overall, great experience with Dominic and Extra Space Storage—would highly recommend.",
"date": "2021-05-27T17:50:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matthew! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dominic! We are always here to help if anything comes up in the future! Please give us a call or email us at customerservice@extraspace.com if you have any questions.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1013882b-5448-4711-9f32-e43db6b0e6f0",
"author": "Patrick Stepien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_LM0dP7_Hse1fqWAXQ34W8BG-nUXF51WINRQPjh5NoW4icw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly staff, clean storage space and simple to use. Booked everything online without issues. Highly recommend!",
"date": "2021-05-26T22:50:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Patrick! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "95b8c1be-18e1-449a-b391-a6150db1e1d0",
"author": "Ayeshia Floyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSdmGy4WnG1hKBYpStWCyOPT-0GLYh_gv5sX16krVuBnbwnEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-24T21:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ayeshia. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "317e5366-dc95-49b8-82be-8beb14c2307e",
"author": "Barry Bond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm09F7J6MlPD4DZh8IPDxsukWyhiOTafInhAvc5jk8AZt8Ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have used Extra Space Storage three times, and they were professional and friendly each time. Dominic at the North Ave location was fantastic and extremely helpful. I would recommend everyone to use this location for their storage needs.",
"date": "2021-05-24T15:15:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barry, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Dominic! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6972fae4-c807-4a83-980c-b93b39de8066",
"author": "Kristy Katzmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF9WcPPZiDvHtOAY6VOby7AlTKQ271zpbiK3P0oDBeN2W4NCf9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-24T01:16:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Kristy. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12fdb54a-c862-4d8e-899c-ff99659b007e",
"author": "Alexandra Nam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZFB0JCIdmCGkKLviDaE5gH086a-TR3ls-5UCr6SfA6wcVDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Breck were very helpful!! Great!",
"date": "2021-05-22T23:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Alexandra! We think our team is great too! Please stop by our office if you need anything with your storage unit.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e701eb38-f542-4f02-8678-558048d4277a",
"author": "Michele Danza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUuulZLRCqVVfo5zWyIOH5w7StxiqJYv7a0NvmOP4APDwL9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Breck was really nice and patient. The building is clean and organized. Great service!",
"date": "2021-05-22T15:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michele, thank you for your review. We're glad Breck was really nice and patient. We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "61b881bb-c91c-42ac-81ba-664ffc8ab5fb",
"author": "Brent Schriefer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVopq0nCIk_JU9fzGDXwviZ3DLQRG0z1qQB7vPBelpCUK9XpMpqDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space helped us out in a huge way during our move. We were caught in a difficult situation with the moving time slots in our building, and their customer service was more than accommodating! I would highly recommend this company for any of your storage needs.",
"date": "2021-05-21T18:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Brent! We pride ourselves on having an accommodating staff and are so happy they were able to assist you! Thanks for recommending Extra Space Storage! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30ff8ee0-cc89-4017-af5d-ceed5da70559",
"author": "Gabrielle Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuqNntycuQOMXw-pzOxhUkcQxO8ZLeMGkvZaGa1gkyXp1pcYgO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserving a storage space online was very easy and I was set up with all the needed info the next day. It is very accessible and in a central location. Recommended!",
"date": "2021-05-20T03:23:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Gabrielle! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything.",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "85a947d6-b8c1-400e-a2c3-7242f782aa63",
"author": "Elle Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaTqRMqDcdgf9pmca30BHTrCxop_4bzX1BG3Lnt-Wmt3YEgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-20T03:16:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2021-06-29T19:21:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d22fd59-e05d-4381-afca-80adb65a0abb",
"author": "Jacquelyn Becker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTOoJXzXqaGQcLVx42j0XhBzbnxJnk3G0eYh_uf3bOamZbwwIe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Breck was incredibly helpful at every step to obtain the right unit based on my needs. The facility allows for drive up easy load/unload for each floor. Upon check out, I worked with Dominic who offered to stay late when our movers were late. Fantastic customer support, going above and beyond at each and every step. Highly recommend!",
"date": "2021-05-17T23:41:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jacquelyn. We're glad Breck and Dominic were able to help! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e5dda92b-fddc-40be-9099-86218414b869",
"author": "Matt Clements",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWohLnTSejsMgxXoKNs0fnNQri4Q4o9EmV1qctioP4bIMxAZWxqDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I previously had a great experience with a different Extra Space location and it is continuing here on North Ave! I was able to seamlessly book a unit over the phone while still feeling a personal connection. Moving can be stressful so having a team that can make things so simple is much appreciated. Would recommend!",
"date": "2021-05-17T19:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the great review, Matt! We are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c4516c3d-120e-42b2-9281-1de184c7fa7d",
"author": "sillywab 8",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdzxUYl2rG0923jFdcxZyRCWPn5ilKAGb7_re7UJvwHTXKho0=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was an amazing experience. I was pleasantly surprised with the customer service. Phone and store employees were friendly, patient and extremely helpful. Moving is difficult and stressful and most other people you deal with like truck rental etc. can be rude. Then you come to Extra Space Storage and are treated so well. Really setting a new standard in the industry. Thank you!!",
"date": "2021-05-17T14:31:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sillywab, thanks so much for your review! We are thrilled to hear your experience was amazing. We're glad our team was friendly, patient, and extremely helpful. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8f1e0882-bed4-479d-8ad4-1954550630ba",
"author": "Viraj Kamdar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhMmMGQRgBl6PQyGfccSiJmQ36wkUMjXDtJaHPlXaa0llUXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for all your help Dominic and for processing everything so quickly!",
"date": "2021-05-16T14:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Viraj. We are glad Dominic was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eca23d9d-8ff4-4dd3-a295-d5729df2b23c",
"author": "Bojan Tosic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHX_gHRQgTAFU-7Lhd4sJgfTMUpLZdMAG0c4YiRR4dlJkBIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-15T15:35:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Bojan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b48b4a7c-cc5c-4324-969b-f4b1e593837b",
"author": "Polina Cafaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUZs4MOPOg7-6wRIF9Ljs58T5oGzX9lzn9YZeIIB54DwtKhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Space Storage was wonderful. Dan, the manager was very professional, friendly, and very willing to help. He ensured the storage size was appropriate for my needs. The price was very competitive as well.\nOnce I got to the storage unit, Brat the manager on duty, was also very professional as well. He gave me tour of the building and showed to my storage unit. I was very impressed with the entire space.\nI would recommend this company in a heart beat. Outstanding service!",
"date": "2021-05-15T01:03:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Polina. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We are always here to help if anything comes up in the future! Please give us a call or email us at customerservice@extraspace.com if you have any questions.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "ffcc4e71-1724-4593-bc24-aaed510041f8",
"author": "Erin Moriarty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxLfl2WlUyGelHRYwUl218QA73KTUCQSIRNp1ACGyJehsUJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Breck are the best! They both are very responsive and helpful. The storage facility is clean, brightly lit and easy to access. This is my third time renting here over the years because of the great customer service!",
"date": "2021-05-14T00:40:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Erin! We're glad Dominic and Breck were very responsive and helpful. We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c9cb8958-ba3d-4048-ace7-964303217813",
"author": "Carolina Velasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSJXAU-8dfNJcANZzg4XzDpsLEkvJx57GdENp9SNypfqAfCag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I'm so happy with how great the experience has been with extra space storage. We didn't have to interact with anyone in person to get our unit, as soon as we got there they had a lock for us and the unit had been cleaned and disinfected. They have carts available and the parking is perfect, covered, right outside the entrance. This is a little silly but I also really like that there's always music playing. Wish I had gotten a storage unit sooner. It has been so great while we're slowly moving out of our apartment.",
"date": "2021-05-13T13:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Carolina. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "67d7e692-7236-4f98-b8e0-6a3ca89e753d",
"author": "Jonathan Mayotte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3SoSDwVTlsH9Dib0OeUOcQ8MFwos77YXaI9he2bQj0FR2ZJet=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a unit was very easy. Dominic and his team are always very helpful whenever we have had questions or needed assistance. Pricing is very reasonable compared to other facilities in the city.",
"date": "2021-05-07T14:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jonathan, we are so happy to hear that Dominic could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b808a7f9-6a17-4c0b-a932-00fe73579587",
"author": "Tobey Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvoFE3s09wQIJLtwMoDv6bGc_WBcvlxzN_3KG1QMrxVXUJgw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean well lit facility and great prices, thanks",
"date": "2021-05-07T00:14:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tobey! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We are so glad you are satisfied with your rental rate! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "17cf5eca-61bf-4e0a-accc-c47b41e28d2e",
"author": "Rod Vautier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkTyeh886UC_3v2xCXdz8G6aGo4tZ1R-TI647xqH489sYj0nMl=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-04T18:21:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rod! Stop by our office or give us a call at (872) 239-8191 if you need assistance or have any questions.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "070377c0-4c72-4e02-813c-93a67e338cff",
"author": "ellie weaver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI-mIFDQseASv-7q_9Nh4YtEB1mgyD1NxGUU4iGxDLqM8hZUs=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Lock Up Self Storage has been a very efficient, cost effective, and friendly facility. The option to pull your car in and have moving carts right at the entrance saved me so much time when moving heavy pieces to and from. I also appreciated the free truck rental with my storage unit rental. It saved me another step of renting a truck on moving day.",
"date": "2021-05-03T18:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5a5925ea-ec66-4f67-bebd-ff59274e4c48",
"author": "Mia Volpe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj3Bd6wdPNsSM7FFZ_8ebZRIwHkFAgUy2eTD-XEqMXNuBE0CN1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Breck and his staff were extremely helpful, knowledgeable and made my entire experience easy and affordable. I couldn't recommend this location enough!",
"date": "2021-04-27T19:58:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mia, thank you for the recommendation. We're glad Breck and our team were extremely helpful, knowledgeable and made your entire experience easy and affordable. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e729cf66-8ba7-463d-97b2-72d1bf407ae8",
"author": "Dennis Quinney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv6VP6f7VQ4HOVsJs5HAZrL0hOI9inmxzvWErzwm6j_3uxaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-27T00:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Dennis. Call us at (872) 239-8191 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d59d58ed-a9f7-4572-a5ae-4dabde8313af",
"author": "Artecia Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHoTGNUtv9L6Nj1vvnp3xoEEgm97ojvLV4mpXNlZbifPEjwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was amazing! This was my very first time ever renting a storage unit and he made the process so easy. I verbally listed the items I was moving into the unit and he suggested a unit size that was perfect!! He was patient and very courteous, and informative. He really knows his stuff. He even made sure I knew how to use the lock, how to get to my unit from the different entrances, how my movers can access the building, and he verified that my passcode worked. I had the best experience here! You don’t really have many businesses out there that cater so much to the customer and are so professional. I’m glad I chose them!",
"date": "2021-04-26T19:08:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Artecia. We're glad Dominic made the process so easy, was patient, and very courteous. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We're glad you chose Extra Space! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5b29f569-69ae-4be4-8526-6ed65a50b81f",
"author": "ChiTwn Ras",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcMxB5zVC8VuPSEabnyjMZ_2rPKjPgQAIHSLNTfDggmOi50A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dom was very quick and helpful in setting me up with a last minute storage unit I needed urgently. Thanks again Dom!!",
"date": "2021-04-23T21:16:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chitwn. We are glad Dom was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "010a079b-8bd8-40bf-bbfc-135c986985b1",
"author": "Valderes P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwXs0x1X7OJqQj-1VNw29LZEtx0U9VW9XZKHtZOa75I5a5oc_e=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and very clean! Thank you Domenic for all your help.",
"date": "2021-04-23T19:57:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Valderes, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Domenic reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7de07740-6895-4a3e-b76a-5e8f5d08aee6",
"author": "Alexander Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIg5Rw2_LKM124b7NM7LfPczYsdcmlUG3Eu85qDPLqtnojSXo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-23T19:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alexander! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9544b95d-e233-494d-a865-0da1d21fde96",
"author": "Peter Tower",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJfrjkRxXZ13uIMFWfzLCJhYxsLmjcD3q1ovBVYMqo6tmDz_0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is always friendly and helpful. I have been a customer for years and will continue to be one.",
"date": "2021-04-22T13:17:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peter, thank you for being a loyal customer! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dab9f81b-81f8-4293-a70c-24c00d71c022",
"author": "David Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK39_D20nY9hwFiEAg2yAAChHIvN1mH_mUgm1Wth_7YffxUqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer at ESS on North Avenue in Chicago for two year. s. Dominic Viele runs an A+ facility. He and his staff have gone above and beyond to help me a number of times. The facility is clean and easily accessible. I recommend this facility for any storage needs you have.",
"date": "2021-04-22T04:58:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thanks for the positive feedback. We're so happy we have customers like you. Please call (872) 239-8191 if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:10.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "13579cc6-a64c-4baa-a03a-ffe2797f00ca",
"author": "Holly Cain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtxqi5E1KkliXeKLmvLcbtRBk74MBfhv7Wdv28fKzvhqNN4_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-21T14:33:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Holly, thank you so much for the great rating! Stop by our office or give us a call at (872) 239-8191 at any time if you need assistance or have any questions.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a10348d0-40dc-4368-a151-2f4c5d050162",
"author": "Anne Uible",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQGJM7HeIkd_vsCG8d8jj75XQMvrCOiqZnT5SnW4K6lPxMYX0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-20T00:17:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Anne. We're glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2c22169-18a3-45db-b046-ea8802e76373",
"author": "Alexa Stern",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQbR2N8SZAC_TEufrVhusrZKsXBPPkqYppSPKcrir9gPavHO9c=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This storage facility is absolutely amazing. I walked in and was greeted and taken care of right away. The facility is the definition of immaculate and the staff are the nicest people ever. The drive up feature and dedicated customer parking is so convenient as well. I feel so confident that my belongings will be safe and secure here.",
"date": "2021-04-19T20:13:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Chicago, Alexa! We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. We look forward to serving you again in the future!",
"replyDate": "2020-06-29T19:21:12.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "12f61724-8d9a-433b-a3d4-79f1ea22e9c2",
"author": "terrell jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNuKqqL_o0IQoIg9BZ7JdDFwind32x8ccyQ24ctRbglpBH4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great working with Dominic great customer service and answered all questions associated with rental",
"date": "2021-04-19T15:27:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Terrell! We are glad you had a great experience with Dominic. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ddd99d8-07c1-4e05-afa1-b94ab1a43135",
"author": "Daniel Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUolJwMtdKpuxSWET6sSS5m1FnsVrhOjNLNOXjz-7Z_Nq_Tj-UNmA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Breck did a perfect job laying out my storage options & pricing. Very kind, clear, and concise. Laid out the available discounts, showed me the units available and payment options.\n\nSigning up for my unit now 👍🏼",
"date": "2021-04-15T22:30:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thank you for your review. We're glad Breck did a perfect job laying out your storage options and pricing, was very kind, and clear. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5614b2e0-eddf-4c75-97c8-28378e7e5ea2",
"author": "Conor VanDyke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBjEb172SEwID3igKy-3K12TwNUuL1xn7pzdv8l2klPx_bWySL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone at the office was extremely helpful and personable with issues I had. There is a clear effort by the team to put the customer at focus. Would recommend this spot to anyone in search of a storage unit. Dominic deserves an extra shout out for the incredible work that he does.",
"date": "2021-04-15T14:52:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Conor, thank you for your review. We're glad our team was extremely helpful and personable with the issues you had. Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4373c82-8772-46c2-b5e1-86197d3b9a19",
"author": "Kristin Hallee Schrepferman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7QaGbgqvf0_vPLHM_IX7RDvvlsnKv3bfPKWO0Hy4Md-K61A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage on North Avenue has easy access and is very clean. Dominick & Jasmine in the office are incredibly helpful. I recommend this storage facility!",
"date": "2021-04-13T15:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kristin, we are so happy to hear that Dominick and Jasmine could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Give us a call if you need anything else!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "adff8524-74f4-48b7-a656-d6519583bd31",
"author": "Lauren Petroff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_wFDqFok1l-vHi78ZnuBkT42NPsUvSHiowQlpg-SRhNHOOFjI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been renting a storage unit here for years and the customer service is great! The property is always kept in great condition, it’s well-lit, and the units are easy to access whenever you need to. Dominic at the front desk is also amazing and has offered exceptional service over the years. Fantastic!",
"date": "2021-04-12T23:25:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lauren! We're committed to providing excellent customer service. We pride ourselves on keeping our storage facility well-lit and are thrilled to hear your experience reflects that! We think Dominic is great too! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a75334a6-0755-4611-80af-8908e380e2e1",
"author": "Nick Thiros",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5HFdDjp5ooIR_TP0yzMEAlrJ5VrR56uzoef8YZ5iS9GoxeXEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean space and great service at the 1030 W North Ave location. Freight elevator and parking structure make the units easily accessible both for movers and personal use. Special thanks to Breck and Dominic who are very kind and helpful.",
"date": "2021-04-05T22:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nick, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Breck and Dominic reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "36648a4c-6f52-4a8a-b475-46579108e481",
"author": "Whitney Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK0A4qDt1rr4E79IEX5yvLiJBx3DrgXsK_Tk6oH6CjAmhzBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely responsive, knowledgeable and helpful staff. I have mostly dealt with Dominic and Breck. They took the time to make sure I have the space that works for me and always with a great attitude! Facility is very clean - easy to unload. Very pleased!",
"date": "2021-03-30T05:01:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Whitney, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don’t hesitate to give us a call at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "df0aae7a-2b57-4e98-b828-98b4bdf5ff6e",
"author": "Robb Falaguerra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnH2JFX0yQdBjwZa8sZ5aFmFBY_QqhQybEZdIE8ZEVVctrmz47=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic, the manager, is a pleasure to work with when choosing between locations. The space is clean, easy to access, safe, and offers great value. I highly recommend this location.",
"date": "2021-03-26T23:00:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Robb! Providing renters with clean and secure facilities is our top priority. We're glad Dominic was able to meet your storage needs. Please call us at (347) 493-0040 if you have any questions!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a9270639-198c-4450-a971-59407ef34b8e",
"author": "Kristin Lukins Eisenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAVzGYANl_xSvP999BhSKoJ-zTx2tE_WIO0wN0kmZIghSYXA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had some trouble with the website, but was able to reserve a unit and then the employees got me set up quickly and efficiently. Answered all of my questions about the locker and get very detailed instructions.",
"date": "2021-03-26T15:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kristin! We're happy we were able to provide a smooth rental experience. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c33cbf24-a663-4b21-920b-fb5f21c059f0",
"author": "Shani Winn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJCb9HkVXpF1ploJUgHT-wg6r5srEBIIuKsOZGDUiXkMw7lzir=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-24T23:35:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Shani. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb242051-f6e1-47f7-8aca-5f78e2f5b673",
"author": "Edgar Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxmh4Z_rihhiMmX3KqH8bsEs6fcOqxRA1bmvw57HF1WaljOPY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Impressed! By far the best customer service I’ve had in a while. Got to my storage unit right around closing time and the rep still stuck around to help me locate my location. He even made me a trail of pink sticky notes just in case I didn’t get there while he was there. Can’t go wrong at all with this place.",
"date": "2021-03-23T20:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Edgar! We're committed to providing excellent customer service. We're glad our manager stuck around to help you locate your location and made you a trail of pink sticky notes just in case you didn’t get there while he was there. Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4881193a-060b-4051-aeea-f7105e864048",
"author": "Lauren Burcar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7WMuvjAnYm1uhaN8FiD8dnpCiUW0Mq7P-pgdIfhv0CfvAT2s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just moved my things in and I have had a great experience with their customer service. The staff is very friendly and helpful (especially for someone that has never used storage before!). If I need storage needs in the future I will definitely be back",
"date": "2021-03-23T00:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b4cb51b-8c0b-43fe-8379-9e8c4e143772",
"author": "Mackenzie Paull",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWToPhR8Vi5Wqa5FMPzWo6VaR6upISoS-6YdJS1kFRCsVAoGNI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been absolutely thrilled with my experience with both picking a unit and storing my items. Dominic is so patient, helpful, and kind (which made everything so much easier!). I was pretty nervous using storage, just from hearing nightmare stories from my friends. But my experience with Extra Space has been nothing but incredible! The space is really clean and the elevator is easy to use. I feel very safe using this facility. 10/10 recommend!",
"date": "2021-03-21T16:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Mackenzie. We really appreciate you taking the time to share your experience with us. We're glad Dominic was patient, helpful, and kind. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0b45f5f9-772b-422e-9853-3efc3bf80466",
"author": "Nicholas Caputo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZHe-W8oRG8xQxo6rzj6-fcryNDzMd9KgZ5n1wnLckYQWWzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience overall, everything stayed in great shape I got a heated but not climate controlled unit over the winter for 4 Months . Breck and Dom friendly and helpful when I unloaded stuff from my Uhaul, checking out and in between. Would highly recommend!",
"date": "2021-03-17T18:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Nicholas. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "591b75e9-ef9d-40c9-8944-7030cf92ac1a",
"author": "Hawkins Gay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWO8l86FFYxgcbcr_prjRNcIkX_CJNWo6x4awQRB5MyaMwC89IN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, friendly and very convenient. Would definitely recommend.",
"date": "2021-03-13T18:51:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, clean, and friendly storage solution in your neighborhood. Thanks for recommending Extra Space Storage, Hawkins! Stop by the office if you need anything.",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cbb843c5-b036-4ae9-bd2e-5eb79503f993",
"author": "Nathan Gugel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq1tUUHMz818slqtZVlWikprDEuK0_Tynmz6dBTJ5C7IPJM7Tzew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dominic was awesome in the way he welcomed me and was patient while loading items in the convenient loading bay. Facility is very secure and clean. Thank you Dominic V.",
"date": "2021-03-10T22:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Nathan! Providing renters with clean and secure facilities is our top priority. We're glad Dominic was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:21:12.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "1170b691-c531-4af4-95ec-d4f48b3ed267",
"author": "Alexander Roman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUF27cROnPVazBRidZWuz-lLFsdV7Y__IoYE2InpNvO3jk9Xb5u=s64-c-rp-mo-br100",
"rating": 5,
"text": "The employees here were always super accommodating and friendly. Breck was particularly helpful! The facility was always clean and it felt secure at all hours.",
"date": "2021-03-10T16:11:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alexander! We pride ourselves on having a friendly, helpful, and accommodating staff and are so happy they were able to assist you! Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "deb405c9-9965-422e-b558-dacebfde5132",
"author": "Tatiana Bagley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqFdmXVs4KP-65ZfA6J9AsX-JQOG7bhply47EP1WBLjjzS2gpn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-10T00:56:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Tatiana! We are here for you if you need anything.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a926cdb-53d4-4453-a705-27797af04ab9",
"author": "Lolly Buenaventura",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9g34asVW05p_dMKYhYF_2YF4lFzGg1E6ywPTWHh6MhgyBbCjwkg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had a phenomenal experience renting with Extra Space for the past 6 months. They were extremely helpful during the search process and answered all our questions prior to finding the right unit for us. The units are priced very well and the facility is great. If you have a moving truck, it’s easy to unload direct to inside, and the parking garage is great if you have your stuff in your car. Dominic, the manager there, was an excellent point of contact for any questions or concerns during our time with them. If you’re looking for a easy and affordable place for storage in Chicago, this is the one!!",
"date": "2021-03-06T16:14:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Lolly. We really appreciate you taking the time to share your experience with us. We're glad our team was helpful during the search process and answered all your questions. We are so glad you are satisfied with your rental rate! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1603803f-f598-45ac-8868-281e5bcabacc",
"author": "Linda Foys",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu_-wI27P81RpHt5UfsBkxjjKCcIGF2jDip9SNjhzOtPP5aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dom. Provided excellent service",
"date": "2021-03-05T22:05:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Linda! We're glad Dom provided excellent customer service. Please call us at (872) 239-8191 if you have any questions!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3a1aabf-5de3-4340-bd0b-47a957bef4f1",
"author": "Tatiana Bagley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTv4XkhA6XjO7Ibkn6M-S1qt2Ff5BqrTx3tedBGrIJ6i7x3_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was so great and helpful when it came to me getting a storage unit thank you so much.",
"date": "2021-03-05T19:15:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tatiana. We're glad Dominic was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12490fa0-e945-4537-9543-02a2183032b6",
"author": "elena tejada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgBSINN7RqmPK-CIFVFuQBlPUBWOqEtAhnmsB6sYai2jOa9rSE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Dominic for the good service that you provide for Extra Space Storage customers.",
"date": "2021-03-05T17:58:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Elena. Thank you for the review. We're so glad Dominic could meet your storage needs. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0588876-699b-403c-87a7-f53fd49a19c7",
"author": "Yuna Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1C9pBE45DTkU-NmBLY8ADVdoQizor5XLqSGtjiu6XgbskYTpN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Used as a temporary storage unit while looking for an condo. Very easy to get a unit and the people working were really nice.",
"date": "2021-03-05T02:21:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Yuna! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7745e373-8236-4350-a19c-7d04f3e0ab1f",
"author": "Kimina Andersen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnaxBSV9Jgvaxp50GH3j4jEMO21UvEFfUHEJuxXgIrHAp-CyIXKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was very informative and super helpful! Great storage building.",
"date": "2021-03-04T23:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Kimina! We're glad Dominic was very informative and helpful. Please call us at (872) 239-8191 if you have any questions!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee949cb9-f6d5-4d7e-a5f2-8de9caa9470c",
"author": "Sorsby Financial",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTxWWzfO6wRL17ZtYXsaGBk0SCfOt93vuC17W7TIx3f4ysdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, easy access. Moving in our storage in was a breeze.",
"date": "2021-02-25T16:07:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Sorsby! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "dd7e4365-82a8-4291-869d-15231249553b",
"author": "Stas Shliakhovyi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSxhYIGkTB0u9YDWAMdAfFBB1D5ypBUlrkD91wUHJW2gYUXWM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, extremely friendly, easy to communicate with.",
"date": "2021-02-22T18:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Stas! We think our team is great too! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4ec4714-a17d-4d08-bfcd-d28c431f6d66",
"author": "Elizabeth Wain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5EkXDlISb2mis41gqo4-2eEFQSln35yDI_-0AyOB3D5n5jdlu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage makes renting a storage unit a breeze. The facility is clean, organized and extremely well kept. There is a parking garage attached to the facility, which makes parking and moving your things in or out extremely easy. The parking garage and building have ample lighting, so even if I have to go by myself to my storage unit-- I feel comfortable doing so. The manager of the facility, Dominic, is awesome. He is always available if you have questions, concerns, or need a bit of help. A great experience all around!",
"date": "2021-02-20T00:27:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Elizabeth! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! We're glad Dominic is always available if you have questions, concerns, or need a bit of help. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8b84f3c2-c07f-4014-86e9-3e417645fffe",
"author": "Jessie Avraham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2tifyoiQknzdfLGNK-bcHVAeSAxj0noNVDrv8NuKzIYUezw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-19T00:01:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jessie! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72807167-1682-4866-a7c8-d29c341fadb6",
"author": "Danny Mckenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA4goOWTeSBSKQGs-LlzKSt_b_LuJZdGH_xgWNfC15JEugfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-15T17:57:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Danny! Don't hesitate to reach out to us at (872) 239-8191 if you ever need any assistance.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e805c0f-fb0a-48b8-aced-0bcd644b9ca5",
"author": "JustinandJenn Mamak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKycSGRWzI7Fv4c4hz2VAszwuX0TGD1t1IP9kO5WU3zOzEkiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-15T17:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Justinandjenn, thanks for leaving a rating! We’re happy to hear you had a great experience!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a22162a-c987-4cd9-9e34-02a373b9d557",
"author": "Ken",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLArxT8-XCNyOl6gV5xm307-Qic6tVrB93SH4mDzi_wIO9BaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Dominick was very helpful.",
"date": "2021-02-06T22:57:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ken, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef11ac9e-2d28-4eac-b04a-66fa20dc9e95",
"author": "Carla Greenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4LLjncLco0ca8Qiekd7K5h1FO1zSVwHGrBSqDNcWKonNYqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean place very organized and secure. Dominic was great!!!!!",
"date": "2021-02-06T19:23:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carla! We pride ourselves on keeping our self-storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that! Stop by the office if you ever need anything!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "73763aca-9463-48be-bf07-4edb732bf019",
"author": "Allison Cummings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2QdDwlfWTiZjTpQuwAY7hI7U0gN-oIYlL-TiQvc2S9nJe-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service! We have been renting for a few months and needed to get a bigger unit. They had it ready instantly. Helped me find a unit that would fit my needs while keeping it within budget! Clean unit and even tidied it up a bit more for me as I’m super picky! Our fourth time storing with them. Easy in, easy out!",
"date": "2021-02-03T20:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Allison! We're committed to providing excellent customer service. We're glad our team helped you find a unit that would fit your needs while keeping it within budget! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "46c095ef-185b-4002-8a15-16c2ddc20fb9",
"author": "Kara Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRGY9Nqi086Y-NYO2pWICVymDYSl3qC6akiblpJDOQmwW2FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good experience all around,",
"date": "2021-02-03T18:19:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Kara. We really appreciate you taking the time to share your experience with us. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d31f5d08-4098-4a78-adb9-b6033c5c9a87",
"author": "Jillian Hopper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpqqb3L5TIqW6eGyiDI8QuUXRfxLed85zHvV74DSVhZ0Pm4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-01T22:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jillian. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65fa6f1d-d240-4692-bf18-a945d7e700de",
"author": "Justin Clifton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvx03W00QVtXy_XSQampAmW6NkX_EY4aEyh_Ot-nIJLBPOl20=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-29T22:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Justin, thank you for your positive rating! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-06-29T19:21:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f21f4be7-7f1e-42e6-a449-cb8b72f830a1",
"author": "Benn Herman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRfQKxfBj7a9hdUOM-Ec_2BXUIEPTmbXS9nlz-h1zKWnyiTTfW=s64-c-rp-mo-br100",
"rating": 5,
"text": "This experience was the smoothest I have ever experienced. Breck was knowledgeable, helpful, and very detailed. Recommend for any and everything.\n0",
"date": "2021-01-23T21:25:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Benn Benn Jr! We're so happy to hear our staff was able to make your rental process hassle-free! Give us a call at (872) 239-8191 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "034dcb2b-9a35-4b00-8502-609d4efd8048",
"author": "H Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ3RpxA9ccYGv4ftdFpCB4lpjKZmj6KOI4bVQQVboXNtejfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great team, Provide excellent oversight, communicate well. I would highly recommend the Extra Space Storage for secure, easily accessible and safe storage.",
"date": "2021-01-22T21:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, H. Security is our top priority and we appreciate that you have trusted us with your belongings! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "66102f8f-ff1f-44b1-a8c9-2c2d457f2540",
"author": "hadj aissa benalia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ_dYhL-Z06kf3U-NTYOovhgp4Z9ktEcWglCVa-soTBGa1Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-21T20:21:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Hadj Aissa! Please let us know if there’s anything else we can do to assist you with your storage needs.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e1f5748-1083-41c9-b64c-446335d50330",
"author": "Michael Trach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWU3I8vkTF4oV_9xDfuHgPkIN0RsdPgbxKSTQiQDmb-MwJfEHk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Friendly staff! Clean facility. Definitely recommend.",
"date": "2021-01-20T20:45:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks John! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c9f7e199-1218-4cdd-baa4-e5430049e4a1",
"author": "Krazy Construction Co.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0Vx3OYDeEXcl9i0ARYpw_2h57HRUvwC400uXHZhv6fxQukQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-20T20:43:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Krazy, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space. Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a66b944-3b1d-4f42-bc9f-a6fc7fc01879",
"author": "Tashona Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRjKMYIWqWn0bm6rA0zXW228LenkAWma-VGF7oyKeLSnkskh8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine, Dominic and Breck had great customer service.",
"date": "2021-01-19T22:21:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tashona! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if you have any questions about our self-storage facility.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c46d2d5-8130-40dd-9796-36034ac80dec",
"author": "Nyla Rease",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxF7vaH-jIYM8QTyRU3PI3AP1IpAvTtDJTPPTBdeIdVjCCfO7V=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service above and beyond expectations. Friendly and helpful staff. Great experience. Thank you so much!",
"date": "2021-01-16T22:10:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Nyla! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0e603f9-004d-4565-8787-38ce1e3b8d86",
"author": "Ian Merizalde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgWCVduc2CtXi9eSJAuPxY-nYYriCPvDqd4_4yG020sxtTYSx3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was amazing at helping me select the correct size unit and getting me set up.",
"date": "2021-01-15T00:45:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ian! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your self storage needs. We're thrilled to hear we were able to provide that for you! Please let us know if you have any questions.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b97bc1c1-b714-45a8-9e3e-9e35e5a1cd78",
"author": "Robert Graziano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUEvhauQ_6KLWvM9bSJzVeH3gwcjrEP6t00Wzv9OGFzSc_cw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Jasmine were so very helpful. I needed to move my items into a new locker and they both were wonderful and professional to work with!",
"date": "2021-01-14T18:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robert. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c7c4b3e1-f086-46ca-a4d1-71165f599d66",
"author": "Chicago's Own",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPK-a9GkrbzL86rKYjFZ1U294THzoMVPSHL6V1zp5AbXQgtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-14T16:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chicago's! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "840da615-9456-4ee5-ad68-ece023e7073e",
"author": "Ryan Daliege",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjrlRjd2w5ZXg1NuqQRJl4_1oiDU6TLpCow90J_SNpUgUKkd-6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-09T16:58:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ryan, thank you for your positive rating! Please stop by our office or call us at (872) 239-8191 if you have any questions.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f44d4a14-a02e-448e-be76-8af4c135a370",
"author": "Devon Huitsing",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMLYt6oL6agQaJQ86_bV1JKWC93ZmHgUlwwonSW9sBif96jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-29T18:56:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Devon. Call us at (872) 239-8191 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "630dbbf5-8eba-4fa8-85d6-94f5329e4583",
"author": "Pamela Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2U0-NCpVX-ONScGs1BOlZ85sKB31XNzYU5QcF2DEBL6u4rD8=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2020-12-28T21:01:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f219e2f3-ba9b-4816-8fd5-d0254942e869",
"author": "Dani Risi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKy6Z2WHzkfYBjJhKuHKw6eSVjGuHwZ36YrwAl9JW1OytOtRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Space Storage on North Ave. has consistently been phenomenal! I have had a unit for about 6 months now, and while I know there are many Extra Space Storage locations in Chicago, I am so glad that I chose this one. Dominic and his crew at North Ave. are extremely kind, accommodating, helpful, funny and sweet! They give me a courtesy call and text when I have packages delivered to my unit and they always update me via email and text when they’ve received my automatic monthly payment. I would recommend this specific Extra Space Storage location to anyone! :)",
"date": "2020-12-24T16:27:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thanks for being a loyal customer, Dani! Stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f22d070a-95ef-4eeb-b1b4-7dee34dbc01b",
"author": "Rema El-Ammori",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1Tlni-2f3qNxcDX1B8F-iubHJAvlfysXHV-llmba1wxBWXcs=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really had a great experience with Dominick at Extra Space Storage. He made my experience with moving go so much smoother. I recommended this location to a few friends that needed to have a place for extra storage.",
"date": "2020-12-23T22:12:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rema! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage unit needs! Give us a call at (872) 239-8191 if anything comes up!",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "590b4367-2553-4263-8f75-a7fc47b3475c",
"author": "Maria Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcsRLtC4e7oVt5YdGB9dr-a6-G3daXk2w9VJkG2KgNxie68uE=s64-c-rp-mo-br100",
"rating": 5,
"text": "This lock up self storage is very clean the personal is very excellent and the price is very good i love it they help you every where they can❤❤❤",
"date": "2020-12-23T20:24:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3bcfe9cb-47de-4b24-8867-11895e934291",
"author": "Peter Tower",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBQJAq1SGWtCYuZr_3yHsKFSDDpcevDnMJiBNuZgx0-AUQ0SmhTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-22T20:30:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Peter! We are so happy you had a great experience with Extra Space. Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13e825ab-8034-4256-91a8-19c128eb151d",
"author": "colleen murray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWJNfTc2nUeYhAnhcvP4qlzu1VWtAlncQQ_iJf9AtZI6k2bA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a large shipment for my business and I needed a freight drop off area and storage space. Extra space worked out even better than I imagined. The staff was very helpful, the pallet delivery was smooth and easy, and the storage is secure and clean. Highly recommend!",
"date": "2020-12-22T04:15:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Colleen! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you have any questions about your storage unit or need anything in the future! Thank you for choosing Extra Space Storage.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bcb03ea5-55bb-4d80-ba72-4d061e193898",
"author": "Pennjamin Bannekar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnT357O7lmEZbQ9yeccjJgOfRNrjAcXWAOZgYr0ic-xUjjcgyKVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-19T20:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Pennjamin! Please let us know if there’s anything else we can do to assist you with your storage needs.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fc75eaf-4041-428b-ba5f-aded5ced9dff",
"author": "Latosha Weathersby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINj2vRflVHSlxwGLIiJqlTY3xoxXhCRTl9FJ5KWXuxgMU4nQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-19T20:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Latosha, thank you so much for the great rating! Stop by our office or give us a call at (872) 239-8191 at any time if you need assistance or have any questions.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d67dced4-2abe-4e3e-b19b-9ca43be3fd5f",
"author": "Angel K Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYivpjuEh2REDczwKj27gNbxsJb93k70u9cO_87-UsB4-luso=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice place and great customer service.... I recommend if you need storage....",
"date": "2020-12-19T01:40:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9188158a-0f7d-4bca-8278-15c03375b135",
"author": "Ryan Holley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbMlyWKdpF0V5ZEP6YpEC1pXFPAHnj8YjKDTFx8OesTtkYUuSO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean. Great service. Awesome help when needed. Convenient for any storage needs. Breck has been very helpful when needed.",
"date": "2020-12-18T19:14:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ryan, thank you so much for your kind words. We know you have many options for storing your belongs, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thanks for being a loyal customer!",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a74d7986-df21-4e05-8242-4daa125dcb29",
"author": "Nick Richards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_uqWyxDpAet-qpn82fOR0qFIHU8DooMReADqB8OlICQ-kVXlz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-17T23:06:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nick. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:21:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "faae4227-dbc1-4a2d-b3d3-55b2fac81b38",
"author": "Sameer Nandikar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIC43n3zcOkJawpEFSXWNX5Bk-exa8jPWwh3z-FZD119QqdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very satisfactory service. Dominic and Breck are very helpful. Would definitely recommend this facility for long term storage needs",
"date": "2020-12-17T22:42:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Sameer, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience at our self-storage facility. Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34d63a98-2c42-45bb-b328-44ac962cdef3",
"author": "Lily Papaleo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI6HVelxVs3SugYDw-D8fKOa4qY0_S7gk7cUTNRYszSFpfu-ujIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's weird to have feelings one way or the other for a storage facility but this has been one of the most legitimately helpful and friendly businesses I've encountered. They're helpful, punctual, and honestly their notifications regarding payments are super helpful. We've had some issues with our bank and so our payments haven't been going through, so they let us know promptly when there's an issue. There's only a few employees so sometimes the phone isn't answered right away but I always eventually get to talk to a human person.",
"date": "2020-12-16T17:32:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lily! We're pleased to hear you've had a positive experience throughout the self-storage rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "30b26b43-b948-47a3-886e-85cfe4e9869e",
"author": "M M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeOCCxqfewj-r61wKF1aINzflKhy3Ko8pToEO04x1zqqAgL6s=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve never felt better giving a place a five star review. Dominick (sorry if that’s spelled wrong) greeted me with such Midwestern kindness. He made the entire experience, start to finish, absolutely amazing. Great rates, amazing location (stones throw from an Apple store!) and fantastic parking situation. Im near speechless. Anyone who gives this place less than 5 stars is tripping- I’ve never had such a stellar experience with any other business, storage or not. Period. Well done, especially during COVID :)",
"date": "2020-12-15T19:01:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sebastian! We're pleased to hear you've had a positive experience throughout the self-storage rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8ad02691-c3c1-4224-acc9-c427506216b5",
"author": "Mo El-Ammori",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMNEDcPw5uT5-NiFG5N9IlT0-w7Hogdg4pTdMuFaU_mqcp3wyZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Great Location! Super clean and safe facilities! Great rates! Felt like a family business! Dominick and Breck were super helpful in getting me in and out quick and painless.",
"date": "2020-12-12T23:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mo. We are thrilled you had a great experience with Extra Space Storage! Please call (872) 239-8191 if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f5d13e8c-f0c3-481e-be5c-55cbb0359d37",
"author": "Michele Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTgM64ZWmdq91jYg6WbP4FvZ9dS9hzOP92QHwfxZBUP5FnEgMB4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was a gem to work with. He answered all my questions and reassured me that my first public storage experience of my precious items will be a positive one! Thank you.",
"date": "2020-12-11T17:20:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Michele! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (872) 239-8191 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55e522cb-3c23-4f25-80c0-d874dd6da2c7",
"author": "Geoffrey Gaynor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcYXDiotVSw2hZz6_26PlUfVBunHSC7MuLs3VP3-08JW2g4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-30T23:45:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re happy you had a great experience, Geoffrey! Thank you for being an Extra Space Storage customer.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48a170ed-7fc4-4bf9-80c4-0514391bcc7f",
"author": "Carrie Meghie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOgRG0suEWe6t1egy5CXdRrLUYwG-33M6Djn4RpBdY_lsn8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-22T15:35:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Carrie! Stop by our office or give us a call at (872) 239-8191 if you need assistance or have any questions.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44bbd063-a192-4c0a-be5a-1ffabe587a84",
"author": "Alexandria Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0gkboAQW5gc8aBEY8UiClgfekzkf3NLW8Yd07cBvb9XGZ7EO6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very pleasant! Dominic and Brian were super helpful😊",
"date": "2020-11-21T22:53:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alexandria! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self-storage solution!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f6adac64-4ea4-4b71-b70a-39ea39b63b7e",
"author": "Kelly Canavan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbvHqEfTm8UHCkR1GwIG1cML-BSBJALrNaFQHOQUGp1jn9gyeG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-20T21:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Kelly! We're glad you chose Extra Space Storage for all of your self-storage needs. Stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4f81a88-ae4d-4ff8-b25a-7a980a92165a",
"author": "Ditron Corker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0dEOWmzas7_prvT-32m9okRIwLbZcaU9t46d2ACfFeWydHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-17T21:28:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ditron, thank you so much for the great rating! Stop by our office or give us a call at (872) 239-8191 at any time if you need assistance or have any questions.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb80feb5-81f0-4e42-93c2-94e3020817f6",
"author": "Carly Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBMlzVfXFGeu0c6-VFp7kb-c-Y9fsc0HN9BTPAYvRHd4K-rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-17T19:11:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Carly. We’d love to hear more about your self-storage experience at Extra Space Storage. If you have any additional feedback please contact us at (872) 239-8191.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "676e6a6e-6d38-4ebe-be12-dba05a037cc0",
"author": "Carly Caputo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYcqYU2MO7VvdmO5J_LpUculCPdbZGKP2ehDDxAzdTY_-8Ym1o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-14T23:32:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carly. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34e0a516-bee9-44b4-9b46-a2085450757b",
"author": "Natalie Polen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKfi6J6BWL6Fw5ERd41RaLKTpWIjq_3WvP_49OjdVkqRN4xK4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-12T21:29:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Natalie. We’re glad we were able to meet all of your self-storage needs. Please let us know if you have any questions.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "254d7eaa-4e5f-4e0b-b494-321657675644",
"author": "Bruce Hannant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrEowjmgn0mVWvu7hFiACUAMdVPp2NMMGjnyXM7WUH4vpEwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-10T17:33:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Bruce. We’d love to hear more about your self-storage experience at Extra Space Storage. If you have any additional feedback please contact us at (872) 239-8191.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9b50418-fdff-473f-89a8-09afdc10b4a1",
"author": "John Mahony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEqnT1oxWgm-kr8zRxqJJLjEb7_qOpkZBvNdpKze5lveHZmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful. All my questions were answered before I even asked them.",
"date": "2020-11-09T23:36:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, John! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self-storage solution!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d0d4d98-59c4-4ea3-8dbd-e4ccdb1f6e81",
"author": "Gregory Buttera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbT39-Qr_agOGktCnFRqzTcheRZf3jr7SHD7gIgezcSog0fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Jasmine are awesome. Service is great and facilities are very clean.",
"date": "2020-11-09T17:09:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gregory! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:21.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "053b72c3-1f7b-43f6-879e-5850e160ca5c",
"author": "Jeff Perlstein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOn2J6sRau-E3wwTszZ4zj5Cyw1ThhWpUWye_LWPGLj8nnxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been renting from this location for 2 years now and couldn’t be happier. The space is always very clean and the staff has always been responsive and helpful. Highly recommend this location.",
"date": "2020-11-09T16:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Jeff. We are happy you had a great experience! Please let us know if you need any assistance or have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "39a31893-14e9-44a7-9981-7fe3612c8a17",
"author": "Eric Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6EI6hzVLwC6H78OEZInjBy8S613ZuGOVY8qA2GKxv0hI9kyda=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Pleasant experience , staff was nice and knowledgeable . The facility is very clean and secure .",
"date": "2020-11-04T20:24:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6e3bb4c8-6a72-48d8-a589-0b5eca4471ee",
"author": "David Lansky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIrbOCBw5ouQvs7SP-7ufxWcHCdWy-gnbrcH081FlpzR5f3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 - stars! The site is easily accessible and well maintained. The managers were responsive and very accommodating of our needs.",
"date": "2020-11-03T15:49:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the 5-star review! We're so happy we could help you with your self storage needs. Please call (872) 239-8191 if you need anything!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "97895484-d9ad-4efe-bdb3-f7a3e7b3b793",
"author": "Ludivine Bindingnavile",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcRSBw_MtWrWID0P0zJjmz29ATKUfO_KJOMeDTB0nFm1BfaHYU9g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-11-02T20:06:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ludivine Marche! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (872) 239-8191 if you ever need anything with your storage unit.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9780eb50-a694-4b43-a525-47fb5b047eee",
"author": "John D'Antonio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeRS7l0Sm6eqNF78AcBxpT2brXnSJtJl5dRZl5KUDUHJR1gA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-10-29T07:33:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, John. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ef9142d-8c28-4e9d-b1b1-79e2d60f44ec",
"author": "Anna Klemperer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPvbhzOm2aUuHx-K5by336aSr6THZ0qIpzKkJm1XB2rJpFcGGt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process and helpful staff. My things are stored and safe. I like that it is brightly light.",
"date": "2020-10-27T17:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Anna. We really appreciate you taking the time to share your experience with us. Please let us know if you have any additional self storage needs.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ddf8114e-e83e-4686-b864-17e790442c9a",
"author": "Deontai P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgqM_eK_YyYFTvaYihjndGNwfvrcnXJ3pThwAMthgZQoiozmDu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, affordable space, nice location & very flexible. Highly Recommend",
"date": "2020-10-27T14:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Clipz. We're so happy you had a great experience with Extra Space Storage. Please let us know if you need any assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "070bfeb9-74b4-41bd-8c05-5a23dc476910",
"author": "Fab Ulash",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEszsRLYrlXKY6gK-vf7N1KptfMLwHuIZWXE63P7YFG9EsbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-27T14:31:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Fab! We’re so glad we were able to meet your self storage needs. Please let us know if you have any questions.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dda0fd18-109a-4b38-af39-cf20b529be6b",
"author": "T. C.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVLvy8WGiYC2sRmOtRGvVTgLuRVNp-vU3EeJt-y8NWVXjHnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-23T17:56:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, T! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ab4f2eb-877c-459d-b82b-8f6367a467da",
"author": "Marvin jeter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH2t9JpHf2wV-WGQRqCrtjN-t_aQ2ONd9iQibMaQ0y8oEWEmF3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process, called in on the phone and someone set me up a reservation. Went in and worked with Dominic to get setup. In and out within 30 minutes.",
"date": "2020-10-22T23:05:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marvin, thank you so much for your kind words. We know you have many options for storing your belongs, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thanks for being a loyal customer!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d8b0b40-d085-41e2-b4be-4087a8e2d01c",
"author": "Alex Goodfellow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnomfKoEfHgq-xpzzvklfmYSFFOv9EEbiJBfDh-7RLTpC05Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Friendly and attentive. Clean space. Great, accessible location!",
"date": "2020-10-21T20:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alex, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us if there is anything else we can do to assist you!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7a6b3e5c-1d05-48b2-ab84-6a68ddc460e7",
"author": "Agnese Fornelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2pxkgVo13pmjVL8NjiMFurN59rTnHqD0WTlRxvpAw2IhdFMlL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was so helpful. He answered all of my questions without hesitation. He’s very knowledgeable of all your products & services. Dominic is a valuable employee to your company!",
"date": "2020-10-21T16:40:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Agnese, we appreciate you taking the time to share your experience with us! We agree, Dominic is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to serving you again in the future!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22a6a30b-5f09-40bf-9750-6e6238e9a2e2",
"author": "Julie Castellini",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnZOkeEmjB9Xa9THmyr1-W6_DVUohmXG6Qn1YQTJ3r7qITuCmZyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-21T02:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Julie. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c01c3bdc-0ed6-457f-96fb-3db9475e4847",
"author": "Brooke Breese",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbp1dbTbV7-OSM2LV5AfpU6fNa7M8bmrkDaMuwNmV8m8OkFBUP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Sooooo easy to sign up and get going. Did not have to meet anyone or schedule anything! Everything was on my time. The parking garage is awesome! You can park close to the door and grab a dolly or cart at no additional cost. The key was set up inside the storage room and ready to be used. Was probably the easiest service I've ever signed up for or used! Would highly recommend this storage unit business over others.",
"date": "2020-10-20T16:45:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brooke, thank you for the kind review! We are thrilled to hear we helped eliminate stress from your rental process with our facility amenities. Extra Space Storage is committed to being the most convenient, professional self storage solution in your neighborhood. We're so happy to hear we have your recommendation!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "99adeddc-496b-4bb5-8e7c-d6fc94d80b5a",
"author": "Denis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwHpCw9LXEAl1K2B6p50PaiH5sif7ZPyME3im5t7nPlWgZlcnM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Clean, convenient, easy access. I love their ramp you can use to drive up to every level.",
"date": "2020-10-18T18:55:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Denis, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "311d3404-fcb0-45e8-bcf1-ef0ce8a590bd",
"author": "Melanie Gorter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTK5Cti1a3QIe_1JEy-JXLTDYDF-HbreRZtEwqgXGDiHv_m7Q-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really does live up to the 5star rating- friendly and helpful staff who actually care about you and the stuff you throw in storage. No creepy vibes in the basement, where my unit was, and the choice of Sirius XM ratio station is always on point with 90's/00's rock. Highly recommend.",
"date": "2020-10-12T03:01:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Melanie. Thank you for the 5-star review! We're so happy we could help you with your self storage needs. Please call (872) 239-8191 if you need anything!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f4b711e5-6212-4d63-b8ab-be733a8f439c",
"author": "Abbey Kromphardt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkzgSNE1a-d9Zo-7DTKiqjKqv411Y8QNAIX_HehE1Kz2IR4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I used extra space storage in between apartment leases. Dominic was wonderful to work with. Moving into and out of the storage unit was very easy. I would recommend to anyone to use Extra Space Storage.",
"date": "2020-10-07T15:29:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Abbey! We know convenience is important when selecting a storage facility near you and are thrilled we were able to provide that for you. We're so happy to hear our storage facility in Chicago has your recommendation! Thank you for being a loyal customer! Give us a call if you need any assistance in the future.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cb33ffe-03de-4290-853a-b39392a0c515",
"author": "Monica Swiergula",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXV0nA-mwLMS4HPhB5DKJshNgqeCR1OOseTBUNgtcQ2EF54kFp3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-05T16:08:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Monica. Call us at (872) 239-8191 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e56e51b-19a5-41f2-abee-6a16ed49985e",
"author": "gaelin gladstone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN1gCEXIzKg6E-kM6encWkNV4t2jcuC0zI8w-Mqt7G55juTgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was extremely helpful and went above and beyond to make sure we had a great experience with Extra Space!!",
"date": "2020-10-03T16:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gaelin, we appreciate you taking the time to share your experience with us! We agree, Dominic is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to seeing you again soon!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "abe2a71e-3616-4aaf-8f7e-45aac5c1028a",
"author": "Cala S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn7HZNjnrMl3ZYtwxHuBogA46qhpsakms3Jr_1ycHfkbEawQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic costumer service from Dominic! He made the whole process a breeze, and was extremely helpful answering all my questions. The property is very clean and well kept. I highly recommend storing with them and speaking with Dominic!",
"date": "2020-09-29T13:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Cala! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d0adeea2-f302-4e90-8342-24b72dcee303",
"author": "Claudia Capobianco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaU6mj39fHEmGw0Ih47a8OZlnKIo9O2LK8KHyz5vSlrmW-ImfK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic found me the perfect unit for my storage needs. He offered incredible customer service and made everything super seamless. If you’re thinking about storing at this facility, I definitely urge you to speak to Dominic!",
"date": "2020-09-29T08:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Claudia! We're so happy to hear Dominic was able to make your storage unit rental process hassle free! Give our storage facility a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a73af08-ebfb-4d97-ae95-6d982f8e459f",
"author": "Roozbeh Raoufi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXIj8hLe4P8HCL3ut2Oa-3r16dAeuZCc2dlm59W6hWR_miDCwk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-16T23:56:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Roozbeh! We’re so glad we were able to meet your storage needs.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46e7056d-16fb-46cb-b5b1-7a36dfb9f5ef",
"author": "Jenny Suvada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXu0wk6ebtoshbG2r7UXmCTYXBgvkXYlyLrICMio9qTDJG-uosd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This lockup storage location is the absolute best. Super flexible and personal customer service. I was in some hurried situations emptying my parents' house and they made it happen with short notice. Also, one time, I accidentally left a piece of furniture in the loading bay, and Maria remembered me and called me to put it aside for me. Love the staff here. Service excellence is ALWAYS all about the people.",
"date": "2020-09-13T19:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7f01f12d-033d-4286-825e-12f6f8469494",
"author": "ayantu chabis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5m3pX4iliK-etE8whuNu6EhHJPrUrAJeRzT-8yJYTeCsm9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lilly is fantastic 10/10 recommend",
"date": "2020-09-12T20:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ayantu! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self-storage solution.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c3155d2-82bc-4e21-a569-13861db83b97",
"author": "Angeline Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzML5FzJEI2HPytZzCCGs0VEGwMWDW_LeeTmi32hdud28DHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I lovvveeee Lilly she’s so bomb!!",
"date": "2020-09-12T20:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angeline, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage unit needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "529d9b1c-b4cc-4d8c-8092-82a51b941b5c",
"author": "Katie Mohrfeld",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZbsXmkgN8XwrMExck7_UmBNCzu-Qf7aeonpCyyULZ7_k_0F1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-08T19:46:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Katie! Please let us know if there’s anything else we can do to assist you with your self storage needs.",
"replyDate": "2021-06-29T19:21:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "707027c1-c606-42c9-a84a-97a4467c6002",
"author": "Mike Russomano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd9k0-UINLfmqYf8aZWSANPhG6DbhDhyWlbKukr9wk8EQq1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "This Extra Storage Space facility is completely first class. Extremely clean, well lit and safe. Staff incredibly helpful and personable. Manager Dominic is as customer-friendly as anyone with whom I’ve done business. No hesitation recommending this location for storage of valuable contents.",
"date": "2020-09-06T15:57:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow! Mike, we appreciate you taking the time to share your experience with us! We agree, Dominic is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to seeing you around the facility soon!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "99689ae2-b59e-4545-94ce-56d900b38a67",
"author": "Elijah White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFCEz5CKVDch_Zj76YCvmshhpYMHqvhLhUXRNMAAKf1lqavg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-05T21:30:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Elijah. Call us at (872) 239-8191 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ec16baa-9af3-4127-bd52-dc114b36bad0",
"author": "Izer Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwP_PwmzOKcWIQmD00LHM_S_f6IR-CXAmVXkFUA1Shue6BJn9J=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lily is super helpful!!",
"date": "2020-09-04T17:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Izer. We're glad Lily was able to help you find a storage unit! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55b9ddcc-72c0-49da-954e-0d887fc98f86",
"author": "Steven Keane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9LCTIzcJC3yyR5HwpPUt_uvPAT3RtGgPWROyIEdkJVP8DwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-03T23:13:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Steven! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (872) 239-8191.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90954c09-59d2-4591-baf2-2a3e46490bde",
"author": "Marquese Martin-Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzgWBde_E0bw7iquePmfLc_e-gcLqUeg1bE8rmLrl6ydCmnZUYFA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facilities are spectacular! The service is excellent! I've never had a storage nor utility device where I actually cared to recall the person's name. Lily is unforgettable. Glad I chose this location!",
"date": "2020-09-03T21:07:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thank you so much for your kind words, Marquese! Please let us know whenever you need anything—we're here to help!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d6297df-baf8-480c-b15b-6bf08fba7648",
"author": "Aretha Narayan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIny3vG6xcF587hVJgwJ68aOaJWBSnINGwHgVKnDxfvUcMiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would highly recommend anyone looking for a storage unit for any period of time to Extra Space Storage, particularly this location! The customer service was excellent and every representative was patient, friendly, and willing to assist in any way they could!",
"date": "2020-09-02T21:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Aretha! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud yo be your neighborhood self storage solution.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a04e3471-8fc6-489f-a2d1-8fd4f9397b82",
"author": "Summer Storholt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3clzoj_A0nOtAkktW_cKlthnkmdc44tKaSDY5a5Ue0vs8zow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-02T02:22:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Summer, thanks for leaving a rating! We’re happy to hear you had a great experience!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b406b7d3-7496-45db-b4e1-6045aaa6b1e8",
"author": "Molli Franz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbRy_vARNVl6z-GUAfPU5czt0UH4wHjqCWVCiwFRydJI6bJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic went above and beyond to make sure our experience was a great one! Storage units are clean, easy to use and very secure! Would use again!",
"date": "2020-09-02T00:55:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Molli! We pride ourselves on keeping our storage facility clean, organized and secure and are thrilled to hear your experience reflects that! We pride ourselves on having a friendly, accommodating staff and are so happy to hear Dominic was able to assist you with your storage unit rental! Give us a call if you need any assistance in the future.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "2b2e8b99-af3a-48e7-91cb-7f4dd37c26c2",
"author": "Media On The Move",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFa3wuDI5BOSZs_5WqTQnLmY0ZpgjPQh-bK6bt4MjMlZiY6wo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service. Easy move in. Great deals and price",
"date": "2020-08-29T16:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star review! We are so glad you are satisfied with your self storage rental rate! We're always here to help with any of your storage needs, so please don't hesitate to reach out whenever you have a question or concern.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f2719ba7-87e8-4a88-b335-f567f6147ff2",
"author": "christian soutus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtM77GqMR0q_sBJ022FdOXLaWU_E12SBTXn26SRGLpODQ7Wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-28T17:40:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Christian. We’re glad we were able to assist you with your self storage needs. Please let us know if you have any questions.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c195a7d1-d39d-4d90-bc52-a06cc4817408",
"author": "Chris Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUidFpNVXUWM5aW_tSvtsoAI2beJHDwCfQNtRv7OXxKMgYwRjp5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-27T12:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2021-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3fef234-ca3e-4111-97cd-19cf83adda70",
"author": "B G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-u2vOlHHlydCiXOcggeIy6D4eiKHPCiXyGBcmdOr9-nur-A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "i was rather impressed with the clean facilities, easy access, and even fresh smelling unlike other facilities that are not upkept.\npersonnel very friendly and accommodating.",
"date": "2020-08-26T02:34:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bohdan! We're glad to hear that you had a positive experience with us! If you have any storage unit needs in the near future, we would love to have you back! Feel free to reach out any time at (872) 239-8191.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "91e59f00-f69b-4065-b8ad-c4fda41bb801",
"author": "Macrx",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjZqNTAYcveYhC6e6swnSeyJwKogkWdGf_zgotq_whNGZQLrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lily has great customer and faculty was great she helped me with so much!!!",
"date": "2020-08-24T16:36:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Macrx, thanks so much for your review! We are thrilled to hear your storage unit rental experience with Lily was positive and we are always here to help with your self storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d133686-c1d7-466f-b4d7-d10a39615bc2",
"author": "Alex Presti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7GRHRC4jc5-Bm6p5u0CYw2UKOXRvloBw0mnLedJe7h8IJnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I couldn’t have asked for a better experience. Dominic was helpful and great to work with. The facility is clean and well maintained. So glad I found Extra Space Storage!",
"date": "2020-08-23T02:04:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Alex! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We're glad Dominic was able to help with your storage unit rental. Thanks for choosing us as your local self storage solution. Give us a call if you need any assistance in the future.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9f450021-7d34-456e-8b86-18e3bdc35e4e",
"author": "Adam M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV87VaxWE8Okg57dEAqnskuL44i-1hL-Uf8li-SsdqwpVyVf14vbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful. Quick and easy set up!",
"date": "2020-08-21T16:32:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience with securing a storage unit, Team. We're committed to being your go-to stop for all your local self storage needs! Please stop by the storage facility office or give us a call if we can help you with anything!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa571c54-7af4-406e-90a6-58469e28c773",
"author": "K S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVk016W77eysGo0HpeW43GD4gBfIsEflbQ4rBMh5_Ug4oIpJvJOZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is truly the reason we do business with Extra Storage. He is professional while being affable. You feel like he truly cares when he is speaking with you. Customer service in big businesses has jaded me, but not when you are working with Dominic at Extra Space Storage.",
"date": "2020-08-18T15:52:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, we appreciate you taking the time to share your experience with us! We agree, Dominic is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We know you have options when it comes to storage facilities and we're thrilled to hear that your experience reflects our commitment to providing excellent customer service. Looking forward to seeing you around the facility soon!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e43ed34b-eb5f-457d-b741-1ca9d241b57d",
"author": "Julie G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgC8BkHaI-a5tmUQc8kg8S86T1q1CyQ_RQlZKYq87XMaADgOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "With so many storage spaces in the Chicago area, I was not sure what to expect but this location has exceeded all of my expectations. The staff is friendly and helpful when answering questions and helping to find the correct unit/timeline for your needs. The manager, Dominic, was there when I came in and was AMAZING! He was able to get me set up, and answer any and all questions I had even after the initial move in. I highly recommend using this location for all your storage needs - you cannot beat the location, price and phenomenal service!",
"date": "2020-08-12T14:14:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Julie! We're pleased to hear you've had a positive experience throughout the storage unit rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b40db7c7-6ecc-4a2b-a474-a9c68ca5c8a3",
"author": "Ben C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfAN-ldeYJrB1dY_xFmUqaI2hHNsYNR51oodkQCq_QZZ0KfCo9=s64-c-rp-mo-br100",
"rating": 5,
"text": "I started searching storage space availability near by me in RiverNorth area but had a price tag shock then I started searching online and narrowed down to 2 places with similar space/pricing.. I ended up choosing Extra Space Storage at North Ave location.. Lily who works at this location was very professional and courteous, she explained the leasing process which was simple and easy and showed us the property which seemed very clean with bright lights throughout and the parking area is nice and covered with easy access.. we are so glad we found this great storage space!",
"date": "2020-08-11T01:33:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Chen! We pride ourselves on keeping our self storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We're glad Lily was able to help with the storage unit leasing process in a timely manner. We know you have many options for storing your belongings and appreciate you choosing us as your self storage solution near you! Give us a call if you need assistance in the future.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "50f07df4-c821-423e-b20a-6ac080f52ec5",
"author": "Ellen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN4qie85UVc28yPRmnujoz9trRLHR_vssqklspAZ7NroE0-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer of extra space storage for a couple of years. I rented a parking space. The facility is easy to access. Great customer service. I cannot speak for the storage space but would recommend for a safe place to park your car.",
"date": "2020-08-02T20:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ellen. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage! Please let us know if you have any questions about your parking space at our facility.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0e1abaca-b8c2-4032-b58b-cf93ed7095d3",
"author": "Tammie Krauskopf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKseF-PqV2hLN5iyh_diB5b-TVJ2hXaRVhUhDgYFYiJ9gTzww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Dominick is responsive and very helpful. The place is clean with good accessibility.",
"date": "2020-08-01T21:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tammie. Thanks for the positive feedback! We're so happy we have customers like you. Please call (872) 239-8191 if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "197b0847-6ff9-4785-a449-76623f110825",
"author": "Christina Benaiges von Zatorski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdwER2LybC7uaH_L7Kjg-P2LfjC_Yidg_NdRCcExL8y-nIk_ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff here are were helpful and VERY customer service oriented! Can’t complain about anything! Location is clean and safe. I will recommend Extra Space Storage 100%. (specially this location) Thank you Dominic!",
"date": "2020-08-01T16:01:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Christina! We're happy we were able to provide a smooth rental experience. We strive to provide a clean, secure environment with friendly staff to assist you!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "eda4dffa-20ca-4b04-a36c-20b8a1c15f58",
"author": "Dave Perdue",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdp9fWzOlJl7rVkhD0rm0smuGPm-ujlKLJlI8yQktAcqzn3QY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Move in day, despite them having a busy day, they made me feel like I was the most important person, I ended up getting the perfect space for my unique needs. Lily handled all the paperwork like a pro and Dominic helped me from the beginning of my search. Thanks Extra Space I appreciate you.",
"date": "2020-07-31T20:27:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dave. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.",
"replyDate": "2020-06-29T19:21:25.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "080bfe30-b048-4f5f-b8fe-2f5ad5f33ea3",
"author": "Jeremiah Salgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ25N2cczpiodxmnEZHTHbIHcM6V7DF_CYcCXeGP3AYjogsxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lily & Dom did a great job helping me out with all the questions I had about renting a unit out at this location.",
"date": "2020-07-30T20:53:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jeremiah! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f3794db-32f7-43ce-939f-c6a2a21d2835",
"author": "T N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIl6aHDKEZ2CW-IKRJtdiO75OYyAJlMiMiapxysvgqypI4dmw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "For a really huge storage/parking space, I find it really difficult leaving my belongings anywhere other than my garage at home. Lilly and Dominic not only earned my trust, but one of the reasons why I would recommend friends and family to do business with.",
"date": "2020-07-30T19:50:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thanks for being a loyal customer, Tran! Stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "21a1adb5-1b6e-41b8-9a0a-06ce0717a7ce",
"author": "Eric Kleespies",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvNGpqRl6sF1Tn6-u1O7TyCRqUz8L14VTWtdYcUZAuo7J2FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was extremely helpful and went out of his way to make sure the process went smoothly.",
"date": "2020-07-30T17:56:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Eric, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if you have additional storage unit needs.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "984ac7d0-1b53-4fc6-8182-1b619597f6e7",
"author": "Labrou Doss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLn5qLVyrDy2zUTxwcsHIdQMcpaup93a7IIhwi1mI-A17pl_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lily had great customer service",
"date": "2020-07-30T16:38:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Labrou, we are so happy to hear that we could accommodate you and provide a smooth self-storage rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "574fac9e-5dbd-4450-94bc-22f699cee664",
"author": "matt murtaugh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwFHXlxi2KNKVjpdW_bBo1ujry9Eh83AqlyY04WrvZMZ2r3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lily has good customer service 💪🏼",
"date": "2020-07-30T16:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Matt! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15538e38-c02f-476a-9114-23950011dcd4",
"author": "Elizabeth Benusa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3llxrPFFUYPJLVdlikziHETFNb-C41MrMtwaqES1a4pccXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Setting up for the space was quick and easy! Jasmine was incredibly helpful getting payment and the reservation processed. Very nice and informative!",
"date": "2020-07-28T22:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Elizabeth! We're pleased to hear you've had a positive experience throughout the storage unit rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "288a0fea-dce3-4207-b354-7d32137a1d13",
"author": "Steven Rivas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLELtrJNZR6gA7NdPK3PyxzYu2uQhLrdzQNNKq_esE_DqkaMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is great! He provides excellent customer service, and he is very helpful!",
"date": "2020-07-27T17:45:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steven. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c2899a0-c4d8-4518-ad52-146c4aa24e46",
"author": "Celeste Mora",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoZCHrHYXuKCoI9GmmwIf-i9nIl9em9ejzxXmxgQECIn9K1fga=s64-c-rp-mo-br100",
"rating": 5,
"text": "Trusting others with your personal items is never easy, but at this Extra Space Storage they make you feel safe and welcomed. I have spoken to several representatives over the phone and each one more pleasant than the other. They walked me through the renting steps, answered all of my questions, and were extremely accommodating. The environment itself looks professional and very well maintained. I am grateful to have chosen this location to store my items. Thank you everyone for making this easy for me.\n\n- Lily.",
"date": "2020-07-22T15:14:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Lily! Wow, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your self storage experience with us. Let us know if there's anything else we can do to keep your experience great! We're always here to help.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2e8a6c05-29f1-4bff-807c-a13915ff3f64",
"author": "Eugene Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeccnS04uhE6Cc3EiEkq7MDM2NwlGJw-oOcdr3pMRlsJaLDs8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service ms Lilly was a big help! Explained everything to me thoroughly. Would highly recommend! And shes cute! Lol",
"date": "2020-07-18T22:29:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Teddy. Thank you for the review. We're so glad we could meet your self-storage needs. Please stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b33b95a-f9ce-4586-bc5f-0e5fe3ef9be8",
"author": "Alexis Laboy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaa_cdAUjRbenuU-GZ9BUGfF9WvxRbT00vQypR2FKsBy2TIIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is one of the best storage facilities in Chicago. After going and trying other locations this one was the best.Thank you to Lily with her excellent customer Service. She was friendly and made the process so easy and less stressful. You would not be disappointed.",
"date": "2020-07-18T22:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Alexis, Thanks you for your positive feedback about your experience renting a storage unit with us. Our team is proud to serve you and your storage needs. Please let us know if you need anything.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "da560c62-3e3b-4cd5-964b-279b49952743",
"author": "Emilia Rendon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy8-WxBhfDqXGd5jBWwUH7G9NFhPQVwYK2aSaP9yY_suFxirLftQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Every time I come in and even calling to talk over the phone I always get great customer service Especially from a women name Lilliana where she’s always open and respectful to help me. One time I made a mess and she even helped me clean up a little bit. I also love how it’s always clean and smelling good.",
"date": "2020-07-18T22:23:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Emilia! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self-storage solution.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "58ca572a-f285-4d7f-b42d-f3dc30ebb264",
"author": "Jro Mill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4ykaLJpJKS4EZcuM0KEAW7CF36KPLx1xg2KDtyq9gESp50A=s64-c-rp-mo-br100",
"rating": 5,
"text": "When looking for a container had great customer service. The employee’s were cordial and were well informed on the best storage unit for me. I also have to give a special shoutout to Lily for helping me out and further helping the process.",
"date": "2020-07-18T18:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Jro. We're so happy you had a great experience with Extra Space Storage. Please let us know if you need any assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8b0b706-f8b2-47f8-a9b9-af717188c8c2",
"author": "Carlos Mora jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuRutaalEur23t_-YTrPL5BCuMBcJZWkVrZo39ypTLCbDQ3WmB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in to get a unit and the associate Lily was a wonder to talk to and helpful will definitely return",
"date": "2020-07-18T15:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Darth. Thank you for the great review! We're thrilled you have had a great experience renting a storage unit with us. Please let us know if you need anything.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e70ebb1-f0f5-4ce4-a188-657ebf3a0811",
"author": "Jozelyn “Jozz” Puente",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrbX-8wzS-Y1h6k2JJVlquipycXtr7KaTpTDVOHgiLIramAoZ5MA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service! Lily was an amazing help!",
"date": "2020-07-18T15:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jozelyn. We appreciate your 5-star review! Please stop by the office if you need anything with your storage unit.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3787787-49e9-4aa0-a369-fcbc6e70f1b3",
"author": "James Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaxqC8n1Oa5VFhOmUX66MyK8IMwNYjUHto_mBcsbyS74fY-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-18T15:42:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, James! If you need any assistance the future feel free to stop by or call us at (872) 239-8191.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb9d80c2-a5bc-4ed0-84cd-1b2e0d46120a",
"author": "A Schwendenman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgztoxbwp_9xvmUA4QscoVU2-HCTIolJSR1fdXjPrEIhYGcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a last minute storage space for a few weeks in between apartments. I called Extra Space and they were able to get me a space and the same day I was able to start using it. The customer service was amazing! I definitely recommend if you are in need of a storage unit!",
"date": "2020-07-13T19:29:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, A! We're happy we were able to provide a smooth self-storage rental experience. Thank you for choosing Extra Space Storage for all of your self-storage needs.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a31acb87-0503-47b5-9ba3-baef79bd04b4",
"author": "Karen Lambert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi5vCmSHNUx1rYM84SGoFU7iFfInqyFU2OIc3AWQxQdWcBRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is fantastic to work with! Very happy with our experience here.",
"date": "2020-07-12T16:01:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Karen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a storage unit with us!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d432f570-63ad-49a4-a422-55604a1677bf",
"author": "Danielle Risi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8ucw_jjJyTKtQs2ormSK2K8c5kkizKq3niDhW0fnNoP0h7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely stellar experience with this Extra Space Storage location so far! I recently pursued a new pharmaceutical sales job in the Chicago area and needed to rent a storage unit for my samples to be delivered to. Dominic, the store manager is incredibly kind and courteous. He walked me through the renting process step by step over the phone. He was very helpful and patient with me, as I have never rented a storage unit before. When my first delivery arrived, he was extremely accommodating and personable while helping me get settled into my unit. He also gave me advice based on what he knows other reps often do regarding their sample deliveries/unit spaces, in order to make the process easier on me, which was so appreciated! This location space is accessible, clean and efficient for the customer and I am so thankful and relieved that I chose this Extra Space Storage location. It is evident that they put their customers first and deliver the best service. I look forward to working with and seeing Dominic when visiting my unit. Thank you again, Dom!",
"date": "2020-07-11T01:42:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Danielle! We're pleased to hear you've had a positive experience throughout the storage unit rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b819cca9-24fa-4f77-a936-04737bf9eb28",
"author": "Lisa Daly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxkRByYeVtt5yKkTf3oeBCq3b-5gR-6lMtPAseOVjn6jf3RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Knowledgeable and courteous customer service! Dominic was extremely helpful in getting just the right unit! In addition, the facility was very clean and well appointed! Easy drive up to the floor where my space was located provided unique, easy access to the unit. I highly recommend this storage facility!",
"date": "2020-07-09T23:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mrs.Lisa. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:21:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "02af2205-eabf-47e0-a28e-9203d17a5922",
"author": "Dean Tatooles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYmBV44pNtnbCmQ4aCu5_GIvb5LcBv0ZoNCV1J_b1JBzwi85iF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominick at the North Avenue location is the best. Kind, attentive, cordial and always helped me out. Strongly recommend!",
"date": "2020-07-08T00:33:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dean, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs. We're so happy to hear we have your recommendation! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b2bc9cf-8546-4cec-8332-0fcaad8774c4",
"author": "Kishore Raj",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVq1D9sbvMln9i-KwB8nWjovZqDHP6DPHpvUqQaGUindgjdc1uZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great llication, flexible options, well maintained facility, kind and courtesy management. Customer parking availability is a plus.",
"date": "2020-07-03T00:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Kishore!",
"replyDate": "2021-06-29T19:21:28.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a8d07fcd-9398-4c8e-b774-f74f5cf59db0",
"author": "Prateem Amin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvhfUs5rO1hN1R8fnL8mAaOukyhm3v7Kq08m4qvNVlx0bbvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic helped me with finding the perfect storage unit. Unfortunately I had to change my plans and cancel my reservation after paying the administrative fee and insurance. Dominic helped get me a refund for the amount I paid. I really appreciate it!!",
"date": "2020-05-21T20:27:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Prateem! It's wonderful to hear you had a positive experience with Dominic and want you to know that we are here to assist you with any future storage needs! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "38c17964-0428-4022-96f6-2c7e4109ed8e",
"author": "Emily Firmiss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJasWs9r0bYKEhh1wPV3nBKNmDjDnfNmdRdtZbgWRN9Qx2ZjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-05-20T14:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Emily! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1362a9e3-8520-4c4a-9f84-7ea33105db61",
"author": "Timothy Cleveland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzlBk9-H9oNNH3oCiayaRcVTSK5rJ3M0zVmY78MN1nPxp7sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a storage unit at Extra Space for almost two years and never had any issues. Was a great experience, highly recommend!",
"date": "2020-05-19T15:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Timothy! We're so happy to hear we have your recommendation! We are excited to help you with your storage needs in the future if you need it!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f93485b9-3db6-47bb-816f-364c1638da96",
"author": "Hugh Allspaugh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGnc2yCAVXX-H7HMLWD2JF9RIgM6yWcgqKfcVJGQxGJjp9eDk9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space on North Ave and Kingsbury is a great location and excellent access and service. Dominic, the manager, is a very attentive guy and professional and helpful. Very clean and safe facility and prices are competitive for the location.",
"date": "2020-05-05T21:17:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Hugh! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We appreciate your kind words to Dominic. Thank you for the 5-star rating!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f7cebf9c-1e29-4db6-a447-b3e9fcdaa706",
"author": "Lotten Lehto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKREcs9kJWuaT5uVPZn8Or9d3135-eqT_BmxSNyr27GnXu2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was super friendly and helpful! :)",
"date": "2020-04-22T16:40:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lotten, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience with Dominic! Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "60ade24d-9f6e-491a-a9d0-3a6a6a0f3785",
"author": "G. Ryan White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0jbgfQ42_k-1MzfGu90vYqTbtlT0bchrNbgTbiO0gZx9_yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-04-15T15:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "20c575e0-7fe0-4fb6-b482-c0644e19255f",
"author": "Carolyn Bunten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd9XCGzWwRi1889UB_YLuPEw7gtT1a0nBh8mL7B-OI7F-zkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great team at North Ave Extra Storage Space. Making it work in this scary time. Set up process was all online and I was able to unload shortly after. Thanks Jasmine!!! Stay safe.",
"date": "2020-03-26T01:37:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carolyn. We're glad Jasmine and our team were able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "05afb8e9-56f1-48c7-88f7-2679aef8a0b5",
"author": "Gilberto EM",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6VNsQxNGJ7aaGmCIQ_Oea9KtMgub4hboWDAxdUjAmbUlHkFSyrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dominic is a good person",
"date": "2020-03-17T18:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Gilberto Estrada! We are so happy to hear you’ve had a great experience renting with Dominic. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e35c165-a1b7-40f4-85e1-c8b8cf613df4",
"author": "Kristina Panganiban",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Tj5uNNJQnCRLeBY3anoh2R2nb6iUPu7CQ_YGJcmih1HZ5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager Dominic is amazing. He listened to my storage needs. Very professional and helpful!",
"date": "2020-03-15T02:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kristina. We're glad Dominic listened to your storage needs. We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd68965f-2294-41b3-85f3-6fef75cc08c8",
"author": "Annie Caushaj",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4THnHmkJNfJo3KYbn96PaMaS7aNMRrK8azlbsJdby-pKfvqUE=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facilities are clean and spacious. The staff there is fantastic. Dominic is always attentive and accommodating to my needs.",
"date": "2020-03-14T12:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Annie, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7baa7688-6fde-4de9-a299-cc802c615ad9",
"author": "Roberta Alterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_gDaGrbzuD65_Rrdsw_yrRJkM_UldJQkuYHtSyVTogN2BhMU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience working with Dominic on our storage unit",
"date": "2020-03-10T15:28:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Roberta. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78e3fccd-109f-437d-9552-21ba0b5a54a6",
"author": "Vadim Goshko",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCTLmlmbOByoEiHO0K4d87H6E-JVz452YdAbDIRkK594-wwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Dominic!!!! Also a very clean and secure storage!!",
"date": "2020-03-08T17:29:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Vadim! We're committed to providing excellent customer service and are thrilled to hear your experience with Dominic reflects that. Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "3a146ec6-4136-432c-8bd4-895df676a9fc",
"author": "samuel miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4bmC4sTQ3ohGV2kMJMhWdB9eQzX71Sm8GeJkmeNQSORk_Qnj7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-03T19:17:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Samuel! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df60afa2-8267-4269-ac65-d459f3bd3a82",
"author": "Elva Rubio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT_kNv3pgdv7pk7tSr8xiIfCsveTlrHllKYjHaLVf5mpc_Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-02T22:03:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Elva. We're here to help if you have any questions or need assistance with your rental! Call us at (872) 239-8191 with any questions!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e0370e3-a9dc-45ab-bfa0-0f07b6773a56",
"author": "Shannon Larkin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdubb0o7dOHieeKcmzDHEXpHlKkBeivJpDugygK1dLbW4WJOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Jasmine and Dominick for being so accommodating today. It made my move out more than simple!",
"date": "2020-03-02T21:47:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Shannon! We pride ourselves on having an accommodating staff and are so happy to hear Jasmine and Dominick were able to make your move out more than simple! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9051ea4-381c-46a8-a743-8bb399bb3c9f",
"author": "Saul Vargas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2S1LSXuNTofGjFMVWrH9J6uNary1FMDFMYRqD8E-P8HsEeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and his team are absolutely awesome! Best storage pros in chicago!!",
"date": "2020-02-28T17:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It's great to hear from you, Saul. We're glad Dominic was able to help meet your storage needs and provide a positive rental experience! Give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f182c83d-e0ca-45e3-b521-922f28fbaba3",
"author": "Kemco Ideal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVprdR77osKq9o-0XdNQSZ69g7TwLvaZ1Tcen8MNZgMbKErA3AZCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Dominic! He is super friendly and knowledgable! His storage property is clean, well lit, safe and has a great loading dock! We highly recommend Dominic and this storage facility!!",
"date": "2020-02-28T17:40:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kemco Ideal, your recommendation means the world to us! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dominic! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-29T19:21:28.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e5e95369-5b37-4310-935f-63112fd8b71f",
"author": "Ashley Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwDdV5s9soreiNIUvJtuXQPJzg8K17IZ34mhAMQnKbpA0o-uQhGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility with lots of parking spaces. Dominic was super helpful and patient, and wanted to make sure I got what I needed. I never felt pressured, and he made sure I got to see multiple units to determine what would work best for me. The best part was I came with my 1.5 year old who needed to be held the entire time and Dominic helped me move a recliner chair into my unit. So helpful and very grateful! Definitely recommend this location.",
"date": "2020-02-28T04:45:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ashley, your recommendation to friends and family is the best compliment that we can receive! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Thank you for choosing Extra Space.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c768c1ec-c44e-46de-a308-6b14153574b5",
"author": "Matt Curley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGtv4osT51cpMY9U5LJRjk2ku-m-lRktvqpvHzIawQQj_lLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful people and very nice, clean facility",
"date": "2020-02-28T00:39:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matt, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We look forward to serving you again in the future.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f9700871-ebfe-4a0e-81f6-73718ff61fd4",
"author": "Raymond T. Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwsvPgxv9n2OSyHp_jZxV2lA3FtFY_dCcEd7oaCNXWQyVC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was very friendly and professional! Great storage property also! Very very clean and secure!!!!!",
"date": "2020-02-27T15:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Raymond! We pride ourselves on having a friendly, professional staff and are thrilled to hear your experience with Dominic reflects that. Providing renters with clean and secure facilities is our top priority. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "55a33891-f8da-4485-8ef3-f71c4b6f8ef4",
"author": "Taalai Kurmanbek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQnxDUV4B15NI4sOErfOfyXwZXu1vthGQBxmtgbhm0K8kK1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place\nDominic was so professional",
"date": "2020-02-21T03:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Taalai. We're committed to being your go-to stop for all your local storage needs! Dominic and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96dd20ac-c05d-4af1-8f69-3af2edf4a38d",
"author": "larry Kucharik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyekj0NBsHuItFsbu_0Vqsjc4mnZTSEwuShTiz1EC9vU4Ka5Rc=s64-c-rp-mo-br100",
"rating": 5,
"text": "These people are the BEST! The staff are always ready to help. Clean efficient space. Rented there for over 5 years. Always easy access. They also have boxes, locks, tape etc. Just EVERYTHING you would need for great storage or moving needs! I would go back in a flash if I need space again.",
"date": "2020-02-19T16:13:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Larry, we're glad our team is always ready to help. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2087a20c-2880-4132-b3dc-433fae415cba",
"author": "Patricia J.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCADkP81h-ieuEfc7Y7JyV3gxWPs6kYCW9BABWlaHmBHEpQB4NpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice deals.",
"date": "2020-02-19T04:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Patricia!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "79498ca0-098c-467d-bf36-6fc5b5366846",
"author": "Olivia Mahieu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeP_7GSbXnMRioq6vCJtM4bRZAIOeXEyFiwjE2c-e965NFzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was wonderful!",
"date": "2020-02-18T22:32:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Olivia! We're pleased to hear you've had a positive experience with Jasmine throughout the rental process!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fa13371-f201-44d4-8cd0-3d1c928003da",
"author": "Erin Groble",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlwMfzolPiQ42bZU-qtPPpcOwNh3V9DNSM0rQjqoP4T1t2WEOY-Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "What a great storage facility! Every time I interact with the staff, I'm shocked at the outstanding, friendly customer service I receive. Dominic is wonderful and organized and the assistant manager (Jasmine?) was incredibly helpful to me when I realized that I had lost my keys - she went well out of her way to help me get into the storage locker, including driving to another location to get the necessary equipment. Outstanding! Look no further for your self storage needs. :)",
"date": "2020-02-18T21:37:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erin, thank you for taking the time to share your thoughts! We work hard to meet the expectations of our customers, and we're happy to hear Dominic and Jasmine hit the mark for you! Your kind words mean a lot to us. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7f68eca5-5e62-4741-895f-4352c933ab8e",
"author": "Edward Lavallais",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKubY_rQqc5EPq1alpfIC2fYF9F2hrZ_3mESa5WyMtOvGbbxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-16T13:17:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome rating, Edward! We're glad you chose Extra Space Storage!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8e01c8e-4992-4f23-a22d-8e094c380deb",
"author": "Eric Hamerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFhLkvwegzCiqR_Wwb4cHQRvszMbWr4sRPiQ_gyYZI-QlOqw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean quick & efficient, most especially thankful for Jasmine taking care to expedite our experience. Moved from NY to Chicago and discovered one section of the couch couldn't come off the freight elevator in the new apartment building. Had to find a storage facility urgently so the movers could leave. Now we will find someone to take the Couch apart and move into the apartment.\n\nJasmine came to the rescue and took the pressure off.\n\nGreat clean place.",
"date": "2020-02-15T20:19:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Eric. We know there are many different self-storage options and we're thrilled you've chosen to rent with Extra Space Storage in your new area! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "3a552bcc-04a2-491f-8521-0eaa3c22cc1b",
"author": "Ian Van Stralen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIg-8M5ihnXL1-k1QZb7GohlJRkSzRMENiY9sqAdEFSLi8zAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was friendly and helpful, addressing my concerns and helping me find the storage solution I needed without pressuring me.",
"date": "2020-02-15T18:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ian! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Jasmine reflects that. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "08df0567-5e97-4e69-841a-f8b2ccf39532",
"author": "Steven Soltes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKvFprw2xpOG9mT3iRTnlOW1JWaHd4XZDGDNVoU6I9H3Mi4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine Moore was the BEST\nWent out of her way to be extremely helpful, always courteous and professional.\nHighly recommend her.",
"date": "2020-02-15T18:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Steven! We're so happy to hear Jasmine was able to meet your storage needs and earn your recommendation! Let us know if we can do anything else to assist you.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "14558e58-ec0d-4a1d-9e1b-886658de6e53",
"author": "jesus hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZsUebBZ3Cp_wQ4jRB4CHZAUge9iU004w5NiUz0KPAd9I2_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a bien experience! Dominic, Jasmine and Robert were fantástico!!!!!!!!",
"date": "2020-02-07T19:11:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Jesus! We truly appreciate you taking the time to share your experience with us. Please don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04d59e24-63a4-46dd-8808-facad93015f2",
"author": "Mark Dlugosz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA7gziruxki1DGbylFSOfoekRAXnCV_PN4GNcILmULIO6clQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jasmine was extremely helpful in assisting me with the rental process. Highly recommend!",
"date": "2020-02-04T21:43:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review. We're glad Jasmine was able to help you with the rental process. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7692e24f-e723-414f-9cc2-4f741958d32e",
"author": "Nathan Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2OpkTyfwf_Izy6gt-hSn94lGwrcRr2oFPktxNQOdIdXrvig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great front counter service from all employees. 2 thumbs up.",
"date": "2020-02-04T19:30:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nathan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0536fa46-a8cb-4928-9143-a034c7a0137e",
"author": "Sean Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhn9NzgIx0YNJrt3sPkKWwqEUCDr1qKOCd9yFpWmVjnR9SDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine helped me with finding and renting my storage unit for work. She was very helpful and knowledgeable.",
"date": "2020-02-03T17:52:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sean, we're glad Jasmine was able to help you find and rent your storage unit for work. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8670dc8b-aa97-4f02-a24e-f5d9ab1409ff",
"author": "Paul Larkin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhprQ0fXnBAGzfc7AYa0OQs_Q2Wq6xM6HyFVhzy57CD9nkTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-03T16:12:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Paul! Thanks for leaving us a rating.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7f8e009-b26f-4477-af65-a0999180d82a",
"author": "Simon Yeung",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4hD0ic1vpDuIisQDRCm_RP1_qbql6zuZCnaEMTPEwdNWBxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is without question THE best run storage facility I’ve ever experienced. Dominic is attentive, helpful, friendly, and very professional. Many storage companies and facilities struggle with being properly managed, but this one is perfect under Dominic’s leadership.",
"date": "2020-02-02T14:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Simon! We pride ourselves on having a friendly, helpful, and professional staff and are thrilled to hear your experience with Dominic reflects that. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b45777c-f9fd-4687-888e-dbb145975a8a",
"author": "Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI7M3TjY15dv1XaKcEi2J0GM7-4_msFMLWW4lAUkn6W4fwGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding customer service!! Dominic and Jasmine are fantastic!! Both are extremely knowledgeable and helpful. Always look forward to doing business with them. Highly recommend them!!",
"date": "2020-01-31T22:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Tony! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you've had such a positive experience renting with Dominic and Jasmine! Your recommendation means so much to us!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2192bbec-8870-4863-9348-71668d635f1e",
"author": "Kayla Minto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQQgyOsU2WOVwV56Dhg6JMxJ8vqc4qp-E4WN_4dxQj_vp24A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved this place! Jasmine was super helpful with all of my questions!",
"date": "2020-01-31T22:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We love having you as a customer, Kayla! We are so happy to hear you’ve had a great experience renting with Jasmine. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7527f8a7-34c6-4ad5-8fbd-0826a327db70",
"author": "Leon Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW5XruMyTHAg9QhB9KAVqI3XMShIFUx1bteBEHkI9GY1-fxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently visited this location an was very impressed with the customer service skills of Jasmine I an Dominic they are doing a wonderful job.",
"date": "2020-01-31T21:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Leon. We're committed to providing excellent service and we're glad Jasmine and Dominic were able to help with your storage needs! Call us at (872) 239-8191 with any questions!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6a65fce-de92-438a-b55e-e7584119c116",
"author": "Tyler Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2OY3bM_mogZ-GrVGZ-eLHGmVd7oKQM5ujkeseMR1mWIVi_GY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been storing with Jasmine and Dominic for about 6 months and they have been the best I would recommend this storage place!",
"date": "2020-01-31T21:34:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Tyler! We appreciate you recommending us to your friends and family. Jasmine, Dominic, and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6aca2e52-c3c5-4ee1-806c-ac0641614c6a",
"author": "Kian Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgmD_WnZOsJ9gi9uWKy1zs2j_KJZDJqkZVlj1cxkl_YtDT_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I delivered packages at this location. Great atmosphere the employees (Dominic and Jasmine) are always helpful..",
"date": "2020-01-31T21:05:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Kian. Our team in Chicago works hard to make every customer's experience positive. If you do have any storage needs come up, we are here to help!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "224e16f4-1cf9-4d3f-91eb-c57d5aeec956",
"author": "Lexi Shepard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcnjRYhlaEp4uvbrp-YbciMfjgk9e9thQAeOBFWMwHud1HRWVLrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in and asked jasmine a few questions about where to go and she was super helpful!:)",
"date": "2020-01-31T15:42:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It's great to hear from you, Lexi. We're glad Jasmine was able to help with your storage needs! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5efd1e33-8509-4286-8050-f82009d272a2",
"author": "Mady Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiLXTzUMJa9F5bsJmCeudB83_27dO7G46d0F59EkNL0nLQiVjK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome staff! Super friendly",
"date": "2020-01-29T18:15:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Mady! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f5c0c11-4a33-49eb-8bca-18a268497042",
"author": "Darrell Erwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULghZ9f_ZPze70VczFh31t-uvJayqtwEgZ-rJjgLvrYMCCllw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maria was super helpful in getting me set up with a storage unit. The place is very clean and easy to access. The enclosed loading area is a real benefit!",
"date": "2020-01-27T15:43:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2020-06-17T20:32:59.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8135774d-7042-4b82-8163-01da38e41518",
"author": "Lesley Dukes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUl8D6JZ8gKzl71uANmi27TvIZaZw5fgyrERWIkSRyUK6thDjKWqA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service from Dominic!",
"date": "2020-01-24T17:42:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lesley! We're committed to providing excellent customer service and are thrilled to hear your experience with Dominic reflects that. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c023af6-e4bf-439a-a888-89975dad0009",
"author": "Natalie OHanna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWsNy8k3zzOL3sHI3ChpG-8gNbjB0a8z_P00QsQSNYWxMveA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best storage facility in Chicago! They also have covered parking. Not to mention, the excellent customer service. They go above and beyond to make sure their customers are pleased. More than I would expect from a storage facility. Thank you to Dominick and Jasmine.",
"date": "2020-01-24T11:09:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Natalie! We're committed to providing excellent customer service. We're glad Dominick and Jasmine go above and beyond to make sure their customers are pleased. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "23824a67-a537-4294-91ff-e0ddd633f7a7",
"author": "orlando zambrana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU0XE56aNsX2tnaVHf2wHxlV58DnSO4Z4HAfI9nQxDJ9LjrFJY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've been using this storage location for about over a year now. I've tried multiple other locations but this one has been the best. Dom and his crew are always polite and courteous. I've never had a problem with his services, if any inconvenience does occur it is quickly settled.",
"date": "2020-01-23T13:20:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Orlando, thanks so much for renting with us in Chicago! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ac287d3-faa7-4e47-bee7-d6cef4755940",
"author": "jovan montalvo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKqvEn8VtBAuhzCdyRt1NalEHSr2m7KwtGMzCJWpdJyj-zKBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage place in the city of chicago and Don is the best he makes sure everything is just right for you.",
"date": "2020-01-22T23:17:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jovan! We work hard to meet the expectations of our customers, and we're happy to hear Don hit the mark for you! Don't hesitate to stop by the office if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8dedf3df-c250-4d6c-813d-2ec28c515c25",
"author": "jamie ferrari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsy885H2yViqTFs9DWBAVd9vBlguyLomHY9dcd7DuOtJsLyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Dominic! Love the storage also!!!!!",
"date": "2020-01-22T20:54:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Jamie! We're so glad Dominic was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "847a0625-73b7-4cd6-9f76-1193b41c597b",
"author": "Kristen Marini",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUs4TCwLLQkroXRK0aHbhxhoIXgAxISrvhxeJ5XHDrrBAaHgHhW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Jasmine are the very best! Customer service is off the charts and the covered parking is great! Commercial tenant for 7 years! Beyond happy here!!!!!!!",
"date": "2020-01-22T18:21:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Kristen! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. As always, don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4328ad77-8e0b-490a-a28d-dfb33bf9b0c8",
"author": "Allan Dominguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlUUJQuPMaVAbUa4Pb4UrWIKfMvkvbca6Hhzv2Pw3yA_lzMLqwbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best Storage experience!!!!! Dominic is fantástico! He is friendly knowledgabe and profesdional...property is safe and clean!!!!!",
"date": "2020-01-22T17:27:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Allan! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3ec74b41-18f9-4ff3-9ac9-9b478d311dcd",
"author": "Katie Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeB3_XmjOizSg3ofi3FaKIJqXO2tz_QaE9x0VkeMqJ_McOKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and his property are fabulous!",
"date": "2020-01-22T15:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Katie!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1e4864f-ddbd-4977-9b36-edf2cf7f640f",
"author": "Brad Serot",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK-ICQeuo0kPscOGLZEDiCp3bScNK9dwBN7biPq_TW4KYS0TxSDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service team Dominic, Jasmine and Denise were fantastic!",
"date": "2020-01-17T15:28:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Brad, we're committed to providing excellent service and we're glad you had a positive experience renting with our team in Chicago! Give us a call at (872) 239-8191 or stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbfdd142-7029-469f-aced-ff4e614c4be0",
"author": "Kylie Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgX0Tl_t2T1G4e4dNJ5dfjGOe20520hZgcEFbMLKra1ClnF_SL=s64-c-rp-mo-br100",
"rating": 5,
"text": "excellent customer service, always willing to go above and beyond. easy in and out, clean and secure.",
"date": "2020-01-13T20:08:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kylie! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "4de6d226-500b-44f2-aa5f-e9a52feba983",
"author": "linda leavitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKldFxA-8O2NE0XM9LKcKy8rUNpfiV7nh1tHEKseDCnYDpVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage manager and storage facility in Chicago! Dominic, is truly amazing. Great location and parking!!!!",
"date": "2020-01-09T19:23:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Linda. We're committed to being your go-to stop for all your local storage needs! Dominic and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "022b1d3b-383f-4810-947a-66e3208ffee3",
"author": "MADE Visuals",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPS0kWvLbPgTp5nVK7-yuyaFEDQoYXSSsvAaC1v-1dMExedd6D=s64-c-rp-mo-br100",
"rating": 5,
"text": "This might be the GREATEST STORAGE FACILITY PERIOD. Dominic and Jasmine want to make sure the customer is always taken care of, making sure I was able to get into the unit and when the time came where I needed to leave they made sure I was able to vacate my unit and saved me A LOT of money in the process. I can’t say enough about those two and EXTRA SPACE! If you’re looking for a place to store thing look no further than this Extra Space Storage.",
"date": "2020-01-06T15:57:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Made, thank you for sharing your thoughts! We strive to provide quality service from the beginning of your rental to your move out. We’re glad to know you experienced that with Dominic and Jasmine! Your kind words mean a lot to us. We appreciate your business and are here to help if you need any future assistance!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcb422fd-8ff4-46cb-8bfb-d34c5961dd8d",
"author": "Ed Prystalski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj1X1CuIxsZ-Lc6r8BhzaGz1CeE4ePAEdtCuADRp_4gOcfNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Over the last years Dominic and Jasmine have been a pleasure to work with. Every time I stopped by and have had questions they have been there and helped me out. I want to thank them for their help and the many years Dominic has been there for me.. 5 stars and nothing less.. They are the reason that I stayed there rather than moving on.. A very helpful team there...\nThanks again,\nEd",
"date": "2020-01-02T20:39:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ed, thank you for your review. We're glad Dominic and Jasmine were able to help! Thank you for being a loyal customer!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "658ca796-7ce1-4348-8eae-8b0211316710",
"author": "Andre Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhVowB6piDF9ycmNuWZDIGjoLn1nmt3UEvzinyomTYFHIR4UKy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thee professionalism is great the understanding and expectations of the facility is appropriate when discussed. The staff appears to of full understanding of customers abroad. Most organizations sustain prejudice and a disarray of staff thoughts that lead to personal decision making. I like the fact that this facility shares a equal opportunity employment status, it services the community in a fair manner. Enough said, keep up the good work.\nIf there is any additional surveys needed please feel free to email me.",
"date": "2019-12-28T19:10:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andre, thank you for taking the time to share your feedback! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. Thank you for your kind words and for being a loyal customer! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything from us in the future.",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "e10bf54a-982b-44f2-adb9-a39b3825bf21",
"author": "Ivan Ilic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLazyse8b4B_DlfOVRLknBiOskHg1noJ6k3kk8-SODf9VwHLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage experience! Dominic the manager is very friendly and knowledgable! He is always going above and beyond to help. I use storage here for personal and business purpose. Wonderful, safe and clean property! I highly recommend Dominic and his storage property!!",
"date": "2019-12-28T16:16:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Ivan. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff and are thrilled to hear your experience reflects that.
Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:30.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "50d531f8-d410-49ee-889a-c52983c11ebf",
"author": "Yadi Ke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTYl8JjaqCFl6FNXXBj34-6nQmK8_UhM0Fo9pyfcLYirgnM46b=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was a great experience. I just took 10 mins to finish everything. Fast and fast. Thank you",
"date": "2019-12-26T17:21:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Yadi! We're pleased to hear you've had a positive experience throughout the rental process. We're glad our team was able to help. Stop by our office if you need anything in the future!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09c8c783-de50-43c5-9c8c-b82d502607f3",
"author": "Mallory Brophy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSEFvIriidDCLULuAsQbsrFQoot1QY0A6XBoQE0k05KvCYeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic, the store manager, goes above and beyond to help everyone who walks in the door! He answers questions you didn’t even know you had! Grateful for such wonderful customer service and a kind disposition, especially when moving can be such a stressful time.",
"date": "2019-12-15T23:01:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Mallory. We understand moving can be stressful, so we strive to provide a simple and quick rental process. We're thrilled to hear Dominic was able to provide that for you! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "427e9b9d-f27c-4ec5-99b4-ca1e4d26af74",
"author": "Steven Weiss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWO1AITqd4ie-8-c_CRXMrFmjRw5-g7rpEMB2eb35lOXA9LZFwk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-12-14T00:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Steven, thank you for the positive feedback! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c5a6f93-f447-4a80-bf1f-d737903e7db7",
"author": "Nicholas Damjanovich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcBHyzXjmnc1Llf5cn1ULV9W0_8036Kdj71D6fI0STayS8xQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jasmine is wonderful! If I ever have an issue, she always takes care of me. It’s rare to find people like her and it’s because of the way I’m treated here that I will continue to keep my stuff stored here. Thank you so much! Nick.",
"date": "2019-12-12T23:21:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Nick, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with Jasmine. Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77194dc8-b1e6-4f02-9919-0b007be83b7e",
"author": "Queen Chic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv1WAjujASccCBgVr8ZrQ2ZreL9FcX3h2Ih6hdKWCPJXkXcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine and Dominic are amazing, belpful, and professional! Easy to access location and clean storage area! I highly recommend!",
"date": "2019-12-12T20:38:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your recommendation, Queen! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a23c5815-3997-4b82-9f9b-32502e09a049",
"author": "Sean Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXgdXyjisZIc-Aaq_Rb6CepX17jXRgRZS0yvSpuhlvFtlz1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I did a remote lease, and upon coming to the facility I realized that there was a miscommunication from corporate, as my unit was not the right size. Jasmine and Dominic had me in the proper unit within 10 minutes of my arrival. Wonderful service, and a nice facility.",
"date": "2019-12-11T18:42:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sean, we're glad Jasmine and Dominic had you in the proper unit within 10 minutes of your arrival. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "716e4c6a-9dd0-4260-a02f-ad28f436573b",
"author": "Roger Reupert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV63PYxaSlMOR1smwf12HKugqx4RAaMT0gaSDNAweNIqwJcZet_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff here especially Jasmine. She was very knowledgeable and helpful in finding the correct storage for me.",
"date": "2019-12-10T16:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Roger! We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. We're glad Jasmine was able to help you find the correct storage. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8afe2a28-60d8-4da1-9814-ee848f4b9703",
"author": "Nick Connell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFwA8QuiWTFHI5o993XfxhHSLu3pFyck3JY2EONs9ZiorcKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moved here from U-Haul of Logan. The facility is clean, uncrowded, and managed by some excellent people. Jasmine and Dominic always provide superior customer service.",
"date": "2019-12-08T02:07:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Nick! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0afdb4f3-1f06-4dd0-baa9-36424bb3c12e",
"author": "Manira Weathers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYYvM4bWs2YU_6xdRH_2U_IFsmspX4Svi2I8fSayUHQb6oB3PY=s64-c-rp-mo-br100",
"rating": 4,
"text": "Extra Space, was my first option, because it is close to the place I’ll move. I found a very net, clean, and safe place. Parking lot is very conviene . Mr. Dominic and excelente sales person. I did sign very fast, but my plan changed, and I had to cancel the contract. It was not a problem.\nThe only inconvenient I did find was phone communication, but Mr Dominic had an explanation about it.",
"date": "2019-12-06T23:59:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Manira! Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b4723421-fdc8-48fe-a306-7f41f298c705",
"author": "Lorenzo Pagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL4NTDZIw06bGAHJBAHpjrVNgKGtxo9M66uONya6nt3zwGuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage experience! Dominic, the manager was super friendly, kind and helpful. The property is very clean and secure. I highly recommend this storage property! Thank you Dominic!!",
"date": "2019-12-05T19:40:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lorenzo, we're so happy to hear we have your recommendation! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "92db570f-50ea-4afe-922f-40b4d07f4146",
"author": "Sheila Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB6_dc9y26L2Wd3K91l9T7FGJRelEv6I9LTZ74MWYt2xC0SgOIBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My husband just rented a space. Jasmine was very professional and courteous, it was a speedy and Great experience.",
"date": "2019-12-02T20:40:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sheila! We're so glad to hear Jasmine was able to provide exceptional customer service as quickly as possible! Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34b861f8-75ba-4553-9793-917fd3e66210",
"author": "Sarra Mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPH_aAevoRdVMixC955Kat690c0z02QZsSlgcQfieR6yLE85oV=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Walked into the facility stressed out because I had to travel soon and had a million things to take of, but Jasmine was sooo helpful and sweet, she made it so easy, she told me my options, took me to the unit, showed it to me and there all was easy from there.\nThe facility is kept at a great shape, climate controlled, clean, easy access and the customer services is spectacular, I definitely recommend this place.",
"date": "2019-11-30T16:44:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarra, we're glad Jasmine was able to help make it so easy, told you your options, and showed you the unit. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6667d087-fe64-48ce-8fc3-d67d135458d7",
"author": "Venanzio Arquilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWvH5cIzWB4zGNm5NFfSqMTFHBFrD0G1OeHoiIANsHz_Bk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good storage facility. Jasmine is outstanding and a pleasure to deal with. She is responsive and a great asset to this location and company.\n\nI had my possessions in this facility for over three years and I dealt with Dominic Viele in the very beginning all the way through the very end. He was always professional, responsive and a pleasure to deal with him. I highly recommend this facility and Dominic is the primary reason that I provide this strong endorsement.",
"date": "2019-11-30T12:13:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We count ourselves lucky to have customers like you, Venanzio! We strive to provide quality service from the beginning of your rental to your move out. We’re glad to know you experienced that with Dominic! Your recommendation means the world to us. Let us know if there's anything we can do to assist you in the future!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d64b8780-c54c-46f5-b871-99bbbe0971d1",
"author": "Kyle Boris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7P3GSlzCmeBJk1uBWCyqGNSRwW5mYuqbvuMUNba2s7VqebfPO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-11-29T21:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Kyle! We're glad we were able to meet your storage needs!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d70e0321-847c-4f1b-a362-c2e35acdc57a",
"author": "Sam Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMYF6OuCxDMs_pzWDUSPod0ySuAKFPb6DMCGjwJ4IhGOyP_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-27T17:25:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Sam! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1bb6867-fef5-4282-970c-cfa8f9db6620",
"author": "Becky Raynor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuHJIVVFTLpiQmLO0exjOPWg2qAj-e7L-ybPSXg6cdzG8S8qOn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was the best!!! Loved the fact she had a great sense of humor and kept it professional!!",
"date": "2019-11-25T23:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Becky. We pride ourselves on having a professional staff and are thrilled to hear your experience with Jasmine reflects that. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06f92e22-e6f6-4e90-a0eb-6e1b1c00711d",
"author": "Andrew Jamshidi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViOdH0xlAXIKRHrt-aUzFlC5zjTCk6_NjAGV__TobmV-IxknXK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was super helpful. Got us set up right away. Appreciated how friendly she was! Would recommend!",
"date": "2019-11-25T23:48:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, we're glad Jasmine was able to help! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ee05dc79-e7f9-421f-bdc6-00e5b38c398d",
"author": "Julio Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu3y5HJMsGsYwBpJ5vXqqVl-CHvBChSvvh65qSqKjIPqhU6AMyhA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "A very clean place and they provide good service",
"date": "2019-11-23T19:56:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Julio, thank you for your review! We're pleased to hear that your experience with the facility cleaning was positive! We are committed to providing excellent customer service. Please don't hesitate to contact us if you need anything!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0921d46e-4021-489d-b946-571bb8c0a489",
"author": "Jon Center",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFSFEKp1lXPyvzpl8C-j4x7gnNixSmo0oIqCuO9Y1zC805qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well lit, easy access, highly recommend!",
"date": "2019-11-22T17:28:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your recommendation means a lot to us, Jon! We're so glad we could provide a convenient solution to your storage needs! Stop by our office if you need anything in the future.",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "8fd98e81-d54b-4233-a26f-2cffab83f1eb",
"author": "Brian Singer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDsIrWTT-wzc5dSkU6A8C0WQKXVWQkwK9SH9FXDbhr4gkR8rv12A=s64-c-rp-mo-br100",
"rating": 4,
"text": "Accomodiations are amazing. Looses a star for the poles. More secure than others with a ceiling screens although Drastically limits vertical stacking.\n\nBe aware that most every unit has a large pole occuping a large portion of floor to ceiling space. Ask for a few $$ off and perhaps that will be your deciding factor.",
"date": "2019-11-20T15:38:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Brian. Security is our top priority and we appreciate that you have trusted us with your belongings! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:33.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c226bfa2-e6cb-45b7-9f88-9abd36a3de90",
"author": "Justin Petramale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSAm7do6WF-vPp9TUXgpkUgxnoNNfOuQybyEA0MT5UfXlvRFC1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, helpful, easy sign up! Very clean, modern storage facility with easy access. Highly recommend!",
"date": "2019-11-17T19:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Justin! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Your recommendation means a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ca185ebc-b722-4acb-8d4c-9aa7f79c39f4",
"author": "Dave Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUL02srBbZOcq1H6yW2msENLaEdUoo3dYclZiRUVs6SicWNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic Viele great guy !!!! Professional great customer service services spectacular",
"date": "2019-11-16T19:03:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dave. We pride ourselves on having a professional staff and are thrilled to hear your experience with Dominic reflects that. We're committed to providing excellent customer service. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02dfb4c0-8ce5-43cc-8b9b-4c732923c0e0",
"author": "trent anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVxGkzMoHHvCIoXnDdo8fvdKG4z9fO6AgHpnhPKx3rOgD73FXh=s64-c-rp-mo-br100",
"rating": 5,
"text": "She handled my problem with quick and easy solutions that actually really really helped I recommend she gets a raise",
"date": "2019-11-11T17:54:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Trent! We aim to provide the highest level of customer service and are thrilled to hear your experience reflects that!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84ee724c-a47a-4f56-ad6f-971ea7e72f71",
"author": "Ernesto Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWa4R2I0feDx8EHJ1v19AZhKU4wbxOFKqDU2Zz-2UXTT1tPVIM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you to Dominic and staff. Got the best deal thanks to you guys! Keep up the good work!",
"date": "2019-11-10T01:20:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks so much for your review, Ernesto! It is wonderful to hear that our team provided you with the excellent service we strive to provide for all of our customers! Let us know if we can do anything else to assist you.",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7102fd6a-d1c8-4ab7-aad8-fdc4c0a6919f",
"author": "Amanda Wittrock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXuNgF_B_0152JHSPEevKGFUpaz1io2wXrJNmJbR5qwnD74Z0gkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Clean, secure, well lit. Dollies always available to transport to the locker. Dominick is super helpful on move in and move out.",
"date": "2019-11-09T15:49:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amanda, thank you for the positive review and for choosing Extra Space Storage for your storage needs! Please reach out to our office at (872) 239-8191 if you need anything. Dominick and the rest of our team are happy to help answer any questions!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ba144863-40f8-41a3-82c2-4068a664aea2",
"author": "Oleg Kabannik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyCLU9n3z3OFAAJuNDMkCa9PHH46WktbBWx6FoWu_C4yaaJ5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for a good service. Everything went quickly and without problems.",
"date": "2019-11-04T21:13:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oleg, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d2ca6e2-d118-4af8-8a9c-e39404bf063b",
"author": "Ahnii Hoo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXt-lbybFbgJ_0fTYs1UuZvBqxJ6y8YMlNctkKxRRHS5fgXNdY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very happy with Jasmine and Dominic's help finding the best deal and space for my stored items. Very nice and convenient facility. Thanks to you both!",
"date": "2019-11-03T22:48:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Ahnii! We're so glad to hear Jasmine and Dominic were able to find an affordable solution to your storage needs! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to stop by our office if you need anything!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e147a727-e627-4f11-814b-803740353694",
"author": "Noha Elkhoury",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ4IrZRiw_skXxf3uSuxOWSBd_7oqLynAO5fitcuI1Evu52Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to thank both team member, Dominic Viele (manager) and Jasmine Moore (Assistant Manager) at Extra Space Storage, North Ave Chicago for their outstanding customer service. They both have an amazing personality and they go above and beyond to help the customer feel at ease. I really appreciate all of their help and also for putting a smile on my face every time i visited the storage area. Best peoples in Chicago land.",
"date": "2019-11-02T17:53:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Noha, thank you for taking the time to share your feedback! We are thrilled to hear that Dominic and Jasmine went above and beyond to help you feel at ease! We're committed to providing excellent customer service and are so glad your experience reflects that. Don't hesitate to reach out if there is anything else we can do for you!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c1884499-f7c8-4e09-a5e4-a397c28e6625",
"author": "Luke Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkfL362muC26wIO5VZNyjU3oRtUWlx0Ydqgxg64XkxE6UK2A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have had a storage unit here for about 3 years and it’s very clean and secure. Great help at the front desk as well.",
"date": "2019-11-02T16:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Luke, your recommendation to friends and family is the best compliment that we can receive! Thank you for choosing Extra Space. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "3cc080e0-11bf-4e0b-bdeb-3de8a2f549e9",
"author": "m z",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGLan9eTajNTmKibWgY8bfnrC7mIxfKY8Qv3GDDPGU_M71JoKFMQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff, clean facilities, and tons of options to choose from with good prices made this the place to store my bike for the winter.",
"date": "2019-10-31T17:25:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Marc. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if you need any future assistance.",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a731edf2-226f-4eaf-8a61-51c337275d52",
"author": "Slendy Bahena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj8ouSuNemhHmgX076snsiEjzJJUUJYHUMqQu5uy3JoVv9pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I walked in and and inquired about a box and both Jasmine & Dominic where the absolute best!! They had the best customer service ever!!! Thank you so much!!",
"date": "2019-10-31T16:44:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Slendy. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f456229f-9d21-4edc-a088-00ee732265d6",
"author": "Maria Rassiwalla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULgUf7ndSORJQegibBMCxaKSdonB4kp_VSTJp1tWIGBpANO41pbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "A great facility - clean, spacious, and all units are easily accessible. The management at this facility is especially helpful, Dom’s communication and follow through was more than I expected!",
"date": "2019-10-30T16:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Maria, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6d7ef2a7-cb6a-40e6-b7d8-67f68dbc0e09",
"author": "Sunny_tb S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3AI_1oX2u9tjOa5I_oRpGFV3d5WElZ_Cz9i5eepLmEfTpCRI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was very friendly and has excellent customer service skills. The place was nice and clean and the prices for storage spaces are phenomenal!!!",
"date": "2019-10-26T21:09:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Sunny! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're committed to providing excellent customer service. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5c1ab378-8c91-4c0e-adbd-3d9f9d4fb811",
"author": "Lisa Fornwall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLQjmfgX6SPcxZ4rWCuYXR8V8bEO7qIlKYaOYRt0pU4zjEow=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great facility - very clean and very safe. Dominic was very helpful through the entire process.",
"date": "2019-10-23T12:14:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad we were able to meet your storage needs, Lisa! Providing renters with clean and secure facilities is our top priority. Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9dc9787e-391d-474c-8032-0a5fe38b2838",
"author": "Cezar Rudy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAcklQnI1nJjJkJ1SRwu5Zsrvr11vuPo5GquMI2nrD3rsBfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I parked my car here for 3 months while traveling abroad. We had a wonderful experience! Dominic was friendly and and helpful beyond measure considering language barrier. Secure property and great service from Dominic!!",
"date": "2019-10-22T16:40:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cezar, thank you for the positive review and for choosing Extra Space Storage for your storage needs! We are so happy to hear you’ve had a great experience renting with Dominic. Please reach out to our office at (872) 239-8191 if you need anything in the future!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "458b51f7-e4fa-489d-b60e-d4e11f83806b",
"author": "Rick Goddard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXGXZX0BdGCqhMjSUtfAjAngKVkC4irl8ueTsGpbyfVwO9UNlD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dominic and the team at Extra Space have been great to work with. He has had tremendous customer service over the time I had a storage unit. One of the best values in the city in a newer/cleaner facility.",
"date": "2019-10-20T14:29:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rick, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Dominic and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "e812ed2d-9f8a-4df5-abd4-e2844c116a22",
"author": "Pascale Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRlaHF_91YJaK-BMfeKMLeZFNASfvPYA0MVuDaf6hWmNwhmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Dominic was a delight to work with! Thank you.",
"date": "2019-10-19T15:46:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Pascale! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63283541-b944-43d2-bdf1-d8c0d6cf6823",
"author": "ernie torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyILkJ6cHhvB0sopeBgpJ8CT6GPVgRzKQLiET24N8Q2bCtFGlF=s64-c-rp-mo-br100",
"rating": 5,
"text": "I stored my car at this property. I had a great over all experience. Dominic the manager was awesome and the facility is clean and secure!!",
"date": "2019-10-18T16:39:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ernie! We appreciate you taking the time to tell us about your experience with our vehicle storage and are grateful to have your business! Dominic and the rest of our team are here to serve you, so don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "0b2b6d4d-b9e5-426e-8f04-128856de6669",
"author": "Wanicka Wolf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCuKx-JCOtDUN1hNY3lItsXIPcwoNtabfy7U2JuTShFM4BhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional experience working with Dominic and his team! Professional, friendly and accommodating! I will recommend them to everyone in need of storage or parking for a vehicle! Thank you Dominic!!!!!!!!!",
"date": "2019-10-18T15:31:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Wanicka! We appreciate you taking the time to tell us about your experience with our vehicle storage and are grateful to have your business! Dominic and the rest of our team are here to help keep your experience great, so don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "32ed236a-57bf-46d6-9eea-543589b56a14",
"author": "Ryan O’Mara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt1yUurH4TNlw0WI-nyJssENannESx9qB6Thch5VJqfuNGXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine and Dominic are the best. Class a service all around. Thank you so much.",
"date": "2019-10-15T16:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re glad you chose Extra Space, Ryan. We're committed to providing excellent service and we're glad you had a positive experience renting with Jasmine and Dominic! Give us a call at (872) 239-8191 or stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e795567-7215-482b-97b1-06c665caecc9",
"author": "Sara Yacoub",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII5sZQOB7_36jCv1fEU5N_J0tcPLNhHgPE0TmB9M0VjClomg=s64-c-rp-mo-br100",
"rating": 5,
"text": "So happy with my experience at this location. I went here after dealing with Public storage who have the worst attitude and are beyond rude.\n\nJasmine was the one who helped me, and she answered all of my questions and was beyond great and professional to deal with.",
"date": "2019-10-09T22:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Sara. We're committed to being your go-to stop for all your local storage needs! Thanks for sharing your positive experience!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "da8a7a1a-262a-4b74-ade0-c37963c0d2f3",
"author": "Susan Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxl_2au90onKsvuEkVZ5UaqcSs5oH8W2Zxnx7sQP0tXT6fG3wx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine and Dominic were very helpful. They helped us store our car for two months while we were on vacation.",
"date": "2019-10-09T17:13:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Susan, we're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out at any time at (872) 239-8191.",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0802c25e-8ada-45bd-b2e8-4415903bcc93",
"author": "Gordon Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjPBRGDd2tRLxLZNaR8bd8tGI_qdgPURAFLVYulFBazXEZM2FB=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you are looking for a storage facility in Chicago, look no further because you have found your spot. From my initial reservation, to the exceptional service provided by Dominic and Jasmine through my entire move, I could not be happier with my decision to rent here. The building is extremely clean and well-cared for, as well as possessing easy access for any moving truck and/or vehicle to unload/load!",
"date": "2019-10-09T01:15:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Gordon! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Dominic, Jasmine, and the rest of our team are here to serve you, so don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "0757bef1-3eda-4eb0-817d-b33a3eb3bec9",
"author": "melody elahi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA8qiWPh96zF1XFQpjwokroxc08R-YUOEghGWFvagP405PIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2019-10-08T00:50:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Melody! We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3624d0e-535d-4a9b-bd7c-d722ee5be6e9",
"author": "Michael Russomano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_aBldGYBS4tpd9aAKLKGBq2AQeA4-ZwBoIbbhjughXiOUBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-07T18:23:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michael, thank you for the positive feedback! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d67a4121-105b-48a8-98d0-687532a2b97e",
"author": "Katelyn Schroeder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjUFBeJ3ebFM9-PuDPaKgfWeI2QIcZfTO6zzrAD6B9nUmuUMCoiw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dominic and Jasmine are the best. Very helpful and delightful people to work with. Thanks for everything! Another 5 stars for your great team",
"date": "2019-10-06T19:56:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the 5-star review, Katelyn. We're glad Dominic and Jasmine were able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8bf0f5b-9c8c-47ce-aefc-020c98e7507a",
"author": "Ashleigh Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdAdbz_uvv5776RHzk6c82JCkZaK6AkGb9Kf7ba_UjEWXt4a8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m pleased with the service here. Very kind and patient people working at this location.",
"date": "2019-10-06T16:08:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ashleigh, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything. We look forward to serving you again in the future!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1aa934e-1d60-4107-995e-0551bacfb45d",
"author": "Juan Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfRdWObdZ1UJ9b1scfJmphDDPG4xYb8RZf_6CkOTL6MPy6dO1O-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is fantastic; I just started storing my car here, and the people in the office were super friendly and transparent throughout the whole process. In addition to the friendly and helpful service, the facility is immaculate and well kept.",
"date": "2019-10-05T17:26:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback, Juan, thank you. We love hearing that your experience has been positive and hope you know that we appreciate your business! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc6055af-5e6a-421c-b620-95e437e56b92",
"author": "Tosh Ottey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9pIvaT3A2_iHDidflvmpolFkpzYb4qYrRhhoEaFSBsabuwJY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was excellent! This storage space was a safe place to leave my car temporarily.",
"date": "2019-10-05T15:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tosha. We're glad to hear Dominic was able to meet your storage needs! Security is our top priority and we appreciate that you’ve trusted us with your belongings. Let us know if you need any future assistance!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "8aaaf8e2-7077-415e-accf-cb8398f6675f",
"author": "Tyler Zaborny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8wZP3ZAO7FYfW1r5ZTRycNEvC-No3ioiki0jDEHFr7mbGYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine is the best!",
"date": "2019-09-30T23:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Tyler! We're glad Jasmine was able to help meet your storage needs and provide a positive rental experience! Give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9915db9-b335-4f0d-92f1-b941e84142ae",
"author": "Ken Skups",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWrPD1aCZX-JY_FyY-nf3DvyzT_2BDlJ9vooLQoCuvSSocYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We've been renting at Extra Space Storage for multiple years and recently vacated our unit. As always, the team at Extra Space (near North Ave and Sheffield) was efficient, courteous and helpful. Closing out our space was a breeze. I also have to mention that the space we had was excellent. It’s a private, secure garage space (in their parking facility)!",
"date": "2019-09-29T20:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ken, we're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (872) 239-8191. Thank you for being a loyal Extra Space customer!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3a1776bb-0fb1-48cf-94d9-73ba0178f094",
"author": "Miracles Cardine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoLb-GrHCkgh9TAzkDZMfrm64rA9RtMUJkYRO9yqyNSCd-8r6k=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Stopped By To Inquire About A Unit To Store Some Furniture And Jasmine Was Very Friendly And Helpful. She Had Exceptional Customer Service",
"date": "2019-09-29T17:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Miracles. Our Extra Space team on North Avenue works hard to make every customer's experience positive! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5eb987a8-d519-4c02-a116-285a65c83175",
"author": "Dennis DeBilzan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUBn9hN7Jh8nZSCJ-T-oh-FrDpyS3_2upWgF2Y_HFLn5DV4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and his team provided great service over the 6 years that we rented a storage space. I would highly recommend this location to others.",
"date": "2019-09-23T02:23:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Dennis! Thanks for leaving us a rating.",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff8ea9e9-85fa-4829-a539-d89ebbb3d427",
"author": "David Wasserman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyeS0arpojKTdZjumZLnfDnH7YV3WbBJD8Bea8jLn-CCvaeuzS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-22T19:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, David! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "987d1db8-00fe-4a31-905b-e84a06e4a6ff",
"author": "Anwar Stephens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjAplZUGCeuFpo49u-iY7JITGPyUQuQHK7zfYvkVWLawOuTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This review is long overdue! I visited here near the end of the business day and was in the middle of coordinating Taskrabbits and cleaning personnel for a home showing - I needed to quickly drop off a bunch of things into a new storage unit...the only problem was that it was the end of the business day. I was working with the Extraspace Assistant Store Manager, Jasmine Moore, and she was VERY GRACIOUS and stayed past closing hours to accommodate my logistics and timetable. This was a tremendous customer service experience and I wish more customers got to experience what I did. Thanks again, Jasmine!",
"date": "2019-09-22T17:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anwar, we are so happy to hear that Jasmine could accommodate you and provide a smooth rental experience. You are kind for taking the time to recognize outstanding Extra Space Storage employees! Thank you for leaving a positive review. Our team looks forward to serving you again in the future!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "593b1967-2e3e-42ba-b0a5-b3b9cc4b0de9",
"author": "Logan Kimmel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS6c8itHjMdyUkxWKhz9imreZ0DzuDhhpaOL3ZB2NajAGiyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was extremely helpful in helping me find the best unit and helping me picture how my things will fit. Highly recommend this place if you’re looking to keep everything stored safely through the year!",
"date": "2019-09-19T18:17:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Logan! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Jasmine was able to provide that for you! Please stop by the office if there is anything else we can do for you!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fa3a3cdd-a195-46c8-a9bc-e19ba995b3b4",
"author": "Daniela Tovar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhnNl26IfzgWknFb2hHMz8HTxujxpBiy2hVTX5HVskBz3PwphlCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I would highly recommend this place. No extra fees, No contract needed, AC, clean facilities, big elevator (a game changer ) and staff members are really straight forward with what you need to make your moving easier. Dominic was really helpful and an amazing human.",
"date": "2019-09-19T00:26:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniela, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Dominic was able to help. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "ffaea491-0c50-47da-bc54-b9ee7851184e",
"author": "The Matador",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwkpDtZEFtpfS1TTBJ-360A_0-lWlF36FBGLqBBxq82imnFIU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service.",
"date": "2019-09-14T19:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Lonnie. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46a12941-c2e5-43df-b8fc-6788fa28c7d9",
"author": "David and Mary Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfPGFnkn98Dymcr_NTf_6F2HOfFc6led_eYeQEXAo_20sgXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage facility. Covered parking a bonus. Dominic is very helpful.",
"date": "2019-09-06T16:47:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David And Mary, thank you for your review. We're glad Dominic was able to help! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:37.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4690d2e7-602b-4d2d-b48d-2f378c3cf585",
"author": "Christopher Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu5sUDoyG6fVlBvBJY1aYYcR2tKJ8Fmqx-zZMzD6k-2_QwwOIG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-28T16:30:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Christopher! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acd1c152-7fc0-48f2-bcf5-9028586703c3",
"author": "Matthew Gleitsman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr0JLr1VNqJ_GrlPRWsUlCXTfXit3ek482BQpE4NzTwdVheyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-28T15:21:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matthew! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24b58b4a-98fd-40fc-aca1-62fed499b5c3",
"author": "Vitomir Jurisic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmku5lCd1IMoO2XcV-nQgvE4VGOJXcWgpGlBwmS4Ci_Ly0FmTL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access to the units, easy parking. Fast and helpful customer service. 5 star",
"date": "2019-08-21T20:44:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Vitomir, thanks so much for your review. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Give us a call at (872) 239-8191 or stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "188e9c2c-d9ef-45a2-81ba-b9ba3f096fa9",
"author": "Joseph Hopson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEeGSurfKmilRx30JQMR_3E6q-uuGaeU7bbIXDvOXHozjQMozveg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really good experience. Very professional and attended my needs.",
"date": "2019-08-21T02:22:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joseph, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Give us a call at (872) 239-8191 if you need any future assistance!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f496b543-8dc1-4161-9481-78ec3c04e56e",
"author": "Jib Xerium",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2rAv-_76Jk3NSS0_HTVZ4G3dWI8qME4RJC6dvIYNIkgSaPN3Xhg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Denise helped me to Unload for her Customer. They are very friendly and polite. This storage has unloading dock, Thanks!",
"date": "2019-08-20T17:38:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us, Jib. We pride ourselves on having a friendly, accommodating staff and are so happy Denise was able to assist you! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34570cb8-dadf-4de4-8a6a-bbcbe994fcbd",
"author": "Sagar Khadka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbWG3NJZ-SYvqvSb2z07mNdX8RuUh8j_kHnvHJ9RWtF-QKPSm6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-08-17T14:39:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Sagar KC! We're glad we were able to meet your storage needs!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b852f1eb-5ec4-41b5-9249-e1de87d29ebc",
"author": "Elizabeth Antall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLl4QSlbKMjYhdW3aSvlA12StB6Esl5NfA-T9ZTTAiHZuu9ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Monique was very helpful, patient and kind. When I had an issue booking online she took care of it right away. Moving is never easy but Monique and the lock up made it smooth and efficient.",
"date": "2019-08-10T19:26:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2020-06-17T20:32:59.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4e6e2c8e-4945-422e-8313-deaed6dd33f0",
"author": "Lynn Conner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFvrRjcD1SDsLSx5D9bVXn03i8ZIVIFUxi31LLj7QtLsUCHw4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Every time I come to visit my stuff (and try to tamp down the amount of it all), I am happy that I moved over to Extra Space Storage from my old company. This place is light and bright. The floors are kept clean. It is climate controlled (air in summer, heat in winter) so it is always comfortable when you have to come to visit. Best of all, the management, Dominic and Jasmine are absolutely fabulous. Always a pleasure to see them when we have a problem (like me losing the key to my lock). Great place.",
"date": "2019-08-08T22:25:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Lynn! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We're glad Dominic and Jasmine were able to help. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "7a41854b-3f54-41ba-995b-7f3723168e24",
"author": "Mitch Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMciZndzrvKCOICGAeZUvZsdLmqZxNoBDuchsP9kn9tk2PVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was really helpful and professional. Great service!!!! Secure property!!!!",
"date": "2019-08-02T22:59:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mitch. Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff and are thrilled to hear your experience with Dominic reflects that. We're glad to hear the service you received at Extra Space was great! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "74d09031-9c12-4bdc-8449-82e4fb50af17",
"author": "Chelsea Arihilam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINGzTdByVQJsOJ65_JEn4tU_qvivFPYVdqqR5I-FXuXB4tnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came here with my brother to get him parking for his first apartment in Chicago! We’re from Cleveland and Dominic (Manager—20 years) made the transition so much easier and now I’m leaving my car here too! Dominic was so patient and understanding. After a rough move-in day, his charisma and service brought light to our stressful day! Exceptional service! I would recommend coming here to everyone! Dominic is awesome!!!!!!!!",
"date": "2019-08-02T22:33:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chelsea, we're glad Dominic made the transition so much easier. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "851330cf-e77d-4834-be5c-bf007138da70",
"author": "Chris Arihilam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJSxQ13_vltnDhBX4A-ZyXkjqStEzCsm6maGtREZws-zxosxTm=s64-c-rp-mo-br100",
"rating": 5,
"text": "I couldn’t be more impressed with the customer service, transparency, and communication that was provided throughout our experience with Extra Storage Space. Dominic was a delight to work with and highly recommend utilizing this space for anyone looking for storage at reasonable prices! I will definitely be referring other colleagues to this facility.",
"date": "2019-08-02T20:58:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris! We're committed to providing excellent customer service. We're glad Dominic was able to help. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d817b56f-2c16-4404-adc8-daec9b0dc87c",
"author": "denise hatcher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyrfYEmD_hWeqQ5UjLwJBlPNl7A_KLLX-C-L1csqwnkZOZLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was EXCEPTIONAL in her customer service. She went above & beyond to help me. I was having a seriously stressful move but after dealing with Jasmine I was more at ease. Dominic was equally awesome . Both made my experience east and stress less ! I will definitely return to this location if the need were to arise . Definitely will refer others to this location!",
"date": "2019-08-02T15:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Denise! We're committed to providing excellent customer service. We're glad Jasmine was able to help. We really appreciate you taking the time to share your experience with us. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a830ce27-83fd-49ee-9876-cf6f91750928",
"author": "Ariann Guerra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPVsRwGQ7g_UqsWCTpunwE1-DqLly7H3zQJZtl194a3nnbbVS7GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, even helped me unload a pallet! Special shout out to Dominic!!",
"date": "2019-08-02T14:26:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ariann! We're committed to providing excellent customer service. We're glad Dominic was able to help you unload a pallet. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf7bda31-c64d-4ad5-96fc-96b6e53e255d",
"author": "Patrick Reiman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLoA2hDcs-Ybt2IdkKk8P1ZBU6W26XjMXGBtwAbPRTjUSISQqL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Jasmine are the G.O.A.T's (greatest of all time)! Incredible service and flexibility for all your storage needs. Easy access to all floors enable a smooth in & out experience.",
"date": "2019-08-01T14:14:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Patrick! We're committed to providing excellent customer service. We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1005acdb-da56-4f8c-a981-90bfd8895c55",
"author": "Steve Han",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk-h-CCGcruVW6Y4bxtzfVa7mcarWAkVKGwZQ0WcW3rziS0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 stars are not enough to this storage. I want to give them more than million stars. Location and staffs are perfect. You have to visit them when you need storage or parking spot.",
"date": "2019-07-31T20:37:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Steve! We are committed to being the most convenient, secure and professional storage solution in your neighborhood. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f1fd8030-8e57-4e00-8c95-bfee701b9473",
"author": "Ausra Januseviciute",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyade929k8Z64a-ZBgm2aAHqViQeX_O1bLZ6fdFx6oMkjLDn4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and well managed storage facility. Friendly staff!!",
"date": "2019-07-29T19:19:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ausra, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bcc44d28-0390-4773-a2eb-5bef4fe07793",
"author": "Annie Babbington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm0JvN_QtLc6y2rh-8ZMf1POF_KOAUlmm9dgpFT92qzninIhk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service! Dominic was very helpful and knowledgable in finding the best priced and sized storage unit for me. I would highly recommend Extra Space Storage for anyone looking for a safe, clean, and easy storage experience.",
"date": "2019-07-28T23:31:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so happy to hear that you had such a great experience at your facility, Annie. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dominic! Call us at (872) 239-8191 with any questions!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "9aecbcb8-33a9-485b-b33b-c1877d6fd8ac",
"author": "Scott Topper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlBBefweVcQoARZqXBJXuiGCc7UVqOoKpXhEEY31Uc_2LQ1EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is an extremely friendly and helpful facility manager, and the facility is clean, safe and easy to access. Overall, great storage experience!",
"date": "2019-07-28T19:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Scott, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Extra Space is here to help with any of your storage needs!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "bc788fa9-9c79-43db-85d1-443df2713f42",
"author": "Evan Racine-Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBCyMpYoSTQdeh1IO4rTqVbh2gZVinGGGi6A4-Q3fdB1LsPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility - Dominic helped every step of the way and made the onboarding process very simple. Highly recommended!",
"date": "2019-07-28T18:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Evanrj, your recommendation means the world to us! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Dominic and the rest of our team are here to help with your storage needs.",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "288c2132-5c14-40a6-b496-b5eaddaf8222",
"author": "Joseph Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKm3t5dJ0K1qbgW-ZSSm5mGuaEPXo0i-ohaFs-NQe0MbbGgmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Jasmine are awesome!",
"date": "2019-07-27T23:25:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Joseph! We are so happy to hear you’ve had a great experience renting with Dominic and Jasmine. Give us a call at (872) 239-8191 if you need any additional assistance!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccd3023e-654b-4ac7-b626-dff2694ccfb1",
"author": "Cole Kirsh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbdHKDscQvOQ4qI96uaBbZ1n2Usw2QxT0jRteh4bo39SLfpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I worked with Dominic and had a phenomenal experience where he navigated through my needs and was able to find me the perfect storage facility for the space I needed. The employees are trustworthy and kind and the space is great.",
"date": "2019-07-27T15:54:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cole, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance!",
"replyDate": "2020-06-29T19:21:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18b8d0cd-cf71-407a-bc0c-4c79f4172bdb",
"author": "Andrew Knighton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH04wl0Ub83nYobHZN3rY-jLqQP7ZsJ6d91UmAKZ4HAlDp23Ju=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager and staff were very helpful. Loading dock was easy to use for large items.",
"date": "2019-07-24T16:49:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re glad you chose Extra Space, Andrew. Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance. Thanks for letting us help with your storage needs!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1da8fe2b-db45-4cf7-b2f8-6495f2f22d7b",
"author": "Shannon Carrico",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4cLPJmE7M6nrSk1gLOeXL0-ikcEK2UlFL11M3e9qAfXbjOsKP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine was incredibly positive, helpful, and easy to work with while closing out my storage unit! Thanks to her and others, I had a wonderful experience!",
"date": "2019-07-22T15:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "That's great to hear, Shannon! We are so happy to hear you’ve had a great experience renting with Jasmine! Thank you for the positive review and for choosing Extra Space Storage for your storage needs.",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dded959f-3471-441d-bebc-eb8cf7c1c14a",
"author": "The Coolest Asshole T.V",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPobQGhcqAnc1160Zs1RuXxQJTkknRkvB6otAuIh2LcC5QYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "A associate by the name jasmine was a very helpful and polite clerk, made my experience very smooth and easy, the facility located on 1030 north ave has the best customer service, she had outstanding product knowledge.",
"date": "2019-07-21T17:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Darkari. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jasmine! Call us at (872) 239-8191 with any questions!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa23660f-cf85-4e49-8a4d-034293919f82",
"author": "Andrew Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2hRebwXItaomiC8AgZYWG4xbdW76KiIvnUhjLY1j-n9jfWyw-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-19T17:09:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Andrew! Thanks for leaving us a rating.",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed11ccf2-a6c5-4305-a0ac-4c087b05ecd0",
"author": "Daniel Pagano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrxtZwbm9ESvFfBKdSCI9ZFxh15avrJy2axKA8ybUhmCylIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my best storage experience yet. Dominic and Jasmine were extremely helpful and friendly. They not only found the perfect unit for me, but made sure I got the best price available- even though it took a little extra time. Thanks to the both of them for a smooth and easy rental experience.",
"date": "2019-07-19T12:36:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Daniel. Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance! Dominic, Jasmine, and the rest of our team are happy to help with your storage needs!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7043e405-2934-4a8e-9117-3bb5442c8d3b",
"author": "Karen Hale Marketing & Design",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_DnDiZzI7zQ4E6Fk-kKQBh46RFeOakQVbIrOYj5XHHTCnQ1E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was awesome, Dominic went out of his way to accommodate us... definitely would use them again!",
"date": "2019-07-14T15:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, KH Marketing & Design! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb5f10ee-361a-469d-8f98-4953966f14c0",
"author": "Amy O'Rorke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTDxbnM1bOBAhU5yt61hj5R3yGjvUmESMrsJe6cGzMgDA8HEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Reinstating my 5 star review here. As a revision to my update below, I received a call from the Extra Space Storage manager, Dominic, who is working to resolve this issue for me at the store level. It's a great feeling to have the store manager personally contact me, taking steps within his authorization, to rectify charges for insurance that I didn't need. Thank you, Dominic!\n_______________________________________________________________\n\nI originally gave 5 stars for all aspects; however, some new information has risen to my attention, hence a 2 star rating now. The location, facility in general is still 5-star, yet their customer treatment is lacking. This serves as an update to my original review below. I have now discovered how Extra Space Storage responds to loyalty. After years of renting, I moved to a larger locker space. In doing so they told me I had to agree to the insurance to receive the promotional price. I reluctantly agreed after being told there was no other alternative and they would take it off after a certain time and provide a reminder notice. This insurance wasn’t necessary as I have coverage under my renters/condo owners policies, which was provided when I first became a loyal customer more than 3 years ago. No notice until over a year later when I received a card in the mail to advise they were increasing their rates, which provided a breakdown of all charges, including insurance still being charged. Today I provided retroactive proof of my own insurance covering my belongings and they advised they couldn’t refund me, asking me to sign a new lease. In my questioning and based upon answers I received I suspect there were no special requirements for agreeing to insurance coverage to receive the rental rate I was offered & agreed to upon moving to a larger space. My advice: ASK questions & DO your research!\n\n——————————————\n\nThere is not a better storage facility in Chicago! After initially researching other nearby storage solutions and again to find a space closer to my home I can confirm the parking, accessibility and convenience of the 1030 W. North Avenue Extra Space Storage is unmatched. Dominic is personable, helpful and always willing to go the extra mile, which sets the bar high for their competitors. Thank you!",
"date": "2019-07-13T19:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amy, we appreciate you taking the time to share your experience and we value your feedback. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. For additional assistance, please call us at 888-STORAGE.",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6d04ca97-dae1-41f4-912e-2936f193cca6",
"author": "Joe Dan Dockrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7b5SfZf_rKcoXJE5pNMMri2xmDkRjiLroAgN0P4VRak0BVhdF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was super helpful and accommodating when I was looking for a new storage unit. He helped me find the right unit and get signed up with keys in hand in no time. It was an effortless experience and hope others choose to do business with them",
"date": "2019-07-13T01:33:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe, we are so happy to hear that Dominic could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76985e55-34b1-4260-9ce6-80fbae7cfa46",
"author": "Maria Balige",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAhGQfQIe6Is0EbHP33i-eWQUID5mx-O2T-X6Ft1fe28JLrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and his team are great! The property is spotless and very secure. I have been a customer twice and highly recommend! Thanks Dominic!!",
"date": "2019-07-12T16:55:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maria, we're glad Dominic and our team were able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "502b8487-0eeb-472c-b7e2-ada34c433752",
"author": "Steven Oster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoQXGKkDUDKxwEnmpdZO6AVSOU1qI2-8XMIf_SVmXcK5GjSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently moved and had to find storage space. The facility at 1030 North Avenue in Chicago is excellent, clean, and very safe to get to. I was very impressed with Dominic Viele and his attention to customer service. Jasmine was a new person to the facility and she was very helpful, pleasant and a joy to work with. Highly recommend this storage facility!",
"date": "2019-07-10T19:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Steven! Providing renters with clean and secure facilities is our top priority. We're so happy to hear we have your recommendation!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d89a04d3-a557-41d1-ad59-db17049cbef6",
"author": "Quanna Mama",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKltpmRxK9UPCWwxN_pCB2B9CFOkrDpNhSAlRXLhDBwbH8ti0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best Storage place from start to finish.. originally getting my storage was the best experience and process.. Coming to today I needed to update my account info and jasmine was happy and willing to help me out.! No hassle.. SUPER EASY.! Hands would recommend anyone to come here.. Sad to be leaving but I know they’ll be just fine.. Thanks for the help Jasmine Moore..",
"date": "2019-07-06T21:07:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Shaquanna! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (872) 239-8191 if you need any assistance. We look forward to serving you again in the future!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8dbc7798-ade9-4a2d-ac1e-bad4d9e3de45",
"author": "Hilla U",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8RXxMjuIWrzl9p0TQu9OODTvH8w1AZKV9bSbX6jyVTnIYAupuSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So courteous and friendly. Loved the service that Dominic and Jasmine gave me. Such a clean facility too. Would highly recommend!",
"date": "2019-07-02T23:01:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hilla, your recommendation to friends and family is the best compliment that we can receive! Let us know if we can do anything else to assist with your storage needs. Thank you for choosing Extra Space!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "54f10e51-ec7a-40e2-8a38-3e6103566f55",
"author": "Collin Loy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7v9Fy7BxZgWsLJXA_cFjnX4KxwZDKagwC0fCvjSqGrVCl1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "A good location with friendly staff.",
"date": "2019-06-30T16:27:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Collin. We're committed to being your go-to stop for all your local storage needs! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e32ce1c-64d5-4a8c-ab10-0486aeedc6fb",
"author": "Sarah S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFQtQuwk6-JETXMY1hnTslhl2KBQV3PWwt5Wo-dd7t3-dAY8MG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dominick was so friendly and helpful. He explained all my options and the terms of lease. The process was quick and painless; one of the best customer service experiences.",
"date": "2019-06-29T22:53:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah, we're glad Dominick was able to help and explained all your options and the terms of the lease. We are happy to hear your rental process was quick and painless. We're committed to providing excellent customer service. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b0f8d49d-fa4d-4257-a829-b8eb99432f90",
"author": "Dan B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7winIGdyM5oFiNFgNxTsDzcr2-HYXj6ZGngwxUQj9Bk9yWzuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was a great representative! He helped me book the unit and then helped me vacate! Very easy process and great customer service! Would highly recommend!",
"date": "2019-06-29T16:46:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dan, we're glad Dominic was able to help! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe26f515-1f3f-423b-acff-cbcd52ffa77e",
"author": "Siiri Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEu5yVPXLNccy5oAJVRAFJwgUZovWCOsFhByScXS3ZbqBoemM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been a client on and off for three plus years and they always make the process so easy! I would never go anywhere else! Easiest part of move.",
"date": "2019-06-27T17:48:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Siiri. We're glad our team always makes the rental process so easy for you! Thank you for being a loyal customer!",
"replyDate": "2019-06-29T19:21:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8e342d1-0add-4e3d-a2b8-1b7512d8e75c",
"author": "Erik Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsxDyTvs2lPLwyzXigJ8C8An474YRJzH9AlKe-oiCIqEryyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I feel compelled to point out the professionalism displayed by Jasmine Moore. I found her to be extremely knowledgeable and very patient in explaining to me my options. Extra Space Storage has many helpful employees, but her expertise stood out in this case.",
"date": "2019-06-26T15:32:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Erik. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jasmine! Don't hesitate to reach out if you need anything.",
"replyDate": "2019-06-29T19:21:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8af9dccd-e527-4930-8263-331b10534bcd",
"author": "Annette Finnane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCUCCcI3AQ16dIjDPR5Fdy8YpGJHP44QbQTeo-APRkuUd3Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was great when we were trying to finalize our storage needs. He was very accommodating in finding us the right sized unit at a reasonable rate. We were very impressed with the facility as well. Definitley recommend Dominic and this location of Extra Space.",
"date": "2019-06-26T00:06:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Annette, your recommendation means the world to us! Our team strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Dominic was able to provide that for you! Call us with any questions.",
"replyDate": "2019-06-29T19:21:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "75bf0f31-7232-435e-827e-34885d5745e1",
"author": "Ryan Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7QMJBl_IR8pZxAWME16e2ifIO7GTVWmTViZduJ7nMORvqpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic helped me get an additional storage unit that I requested and switched it to a location that opened up near my existing space. Thanks again for the great customer service!",
"date": "2019-06-22T19:51:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ryan, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything. Thanks for choosing Extra Space!",
"replyDate": "2019-06-29T19:21:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1be63715-8277-4bd5-a2f6-5b79b28fee59",
"author": "Lenny Longoria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUt4Saiud3zqPsMdKWLElnsjWFp0hnF7W8Cs23ckWS9LnieMnjsAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was great during the sign in process — the process was quick and on- point. Great work and a very clean and neat storage facility ...",
"date": "2019-06-22T19:22:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lenny, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call at (872) 239-8191 or stop by the office if you need anything!",
"replyDate": "2019-06-29T19:21:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "147b24c2-d4fa-4313-b3d0-885025ef76a4",
"author": "Miriam Shalman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRGkYB1L7WKrTwA_uYLnABHn4uXVRmbaJY-_wea8jjmnO0uYTe6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine is awesome, super friendly and helpful. Found me the perfect size space at a great rate - thanks Jasmine!",
"date": "2019-06-19T17:00:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Miriam! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Jasmine was able to provide that for you! Don't hesitate to reach out if you need anything.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "90db8fcc-c9b0-418e-979a-732094023bfe",
"author": "L V",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwo-zZ6Fqd2Egsa5_98w7IPFSP69_fjmFs6dB8CrHdNCrbPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine and her management team were so helpful to me. Everybody knows that moving can be a time crunch and stressful event. It helps when you have a team providing this level of customer service at a storage center. They made sure that I was taken care of and I appreciate the extra mile that Jasmine took to get me there. This thank you goes out to Jasmine and the Extra Space team",
"date": "2019-06-17T22:11:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi B H, we're glad Jasmine was able to help! We're committed to providing excellent customer service. Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "63b8b319-7074-4dcc-bcb5-a563d21ea2f3",
"author": "Eliana De Marco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuXIjWutA5omlT3VD3biXUAXSTj7tziDnFgMtz4s3wRSD5Iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-17T12:35:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Eliana! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70fc6565-224f-4526-88a1-7c83abbb3933",
"author": "Olivia Lindsley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrd13heQdcXbkglmchIYXCCeGrRmP9YvghJslxU8_sIRDsgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-13T22:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Olivia! We're glad we were able to meet your storage needs.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49621c49-c1a7-44ea-86cc-abd1d1d7987e",
"author": "Ilan Tzadka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMsQ3o6r-YdxSKipD1wKDQBgztAWP_WdsOpa0BULUjRDful4pZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good location. Dominik was great help!",
"date": "2019-06-11T22:19:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Ilan!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47817b80-16b3-4268-b6df-35c58962c736",
"author": "John Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIe4xERH0gJ5nMHlfyk4QPD7yd4qQlO8RoEQrCHexqlTEIQXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely friendly and helpful awesome place especially Dominick and Jasmine.",
"date": "2019-06-11T16:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "John, we work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything. We look forward to serving you again in the future!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "900beb31-0969-4bc8-b18f-4193543f0750",
"author": "Daniel Schemel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdA2clj8itZe559DPNQjijuICaSf6a4EgK-wfS7stv0BP4Bw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Has the best customer service that you could ever find in a storage. Dominic the property manager makes you feel like the storage is like a family building. Everyone knows him, and he is super helpful, always making sure all is fine. The ambiance is very nice, quiet. Almost always you will find a dolly to move things around, clean restrooms, pristine property. I have been renting for over 3 years and couldn't be happier.",
"date": "2019-06-07T06:05:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Daniel! We're committed to providing excellent customer service. We're glad Dominic was able to help. We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Thank you for being a loyal customer!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a6477186-3be3-4ff8-9306-e39369950ccf",
"author": "Vasa Stanisavljevic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_D30OcyH1eBcQDFVvXopDhisRmng2I9mDtELY3KoVOG_YCl8S=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Dominic! Clean and secure property that is easily accessible! By far the best storage option on the North side! Highy recommend!!!!",
"date": "2019-06-06T16:19:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Dominic. We are happy to hear the service you received at Extra Space was great! Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b3e4467b-2dd7-4c9e-8f9a-a2fefb0ccc71",
"author": "Avi Roque",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUntDfQEIVg11Sy3huoi5NShPxyIFKBgKmFS5WZE10NAGsLkkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "From moving all of my things into the storage unit to getting all of my stuff out, this team made it so easy. They were also always so kind & helpful. Highly recommend Extra Space Storage 1030 W North Ave & will certainly use them again!",
"date": "2019-06-04T16:29:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Avi, we appreciate your feedback. We're glad our team was able to help make your move easy. Thanks for recommending Extra Space Storage!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1a1c837-8ff7-4471-ac80-bc11e193159c",
"author": "Swedenborg Library",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6vDW3kZIatBW0JFCAvGdADHmB2rFAZax4H7REfwgHRD7O2XvV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility with drive-up-to-your-floor ease of loading and unloading. Month the month leases. Dominic very helpful.",
"date": "2019-06-01T21:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Swedenborg Library! We know convenience and cleanliness are important when selecting a storage facility and are thrilled we were able to provide that for you! We are so happy to hear that Dominic was helpful throughout your rental process! Thank you for being a loyal customer!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c8092430-1c2f-4640-9f98-8d1d95b20de3",
"author": "Weixin Jiang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOXSbLHFLWId7sRcboHNj5pnO2vE-87T5tZh_Oa-ZsbJrfMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "very nice experience here.",
"date": "2019-06-01T15:49:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Weixin. We really appreciate you taking the time to share your experience with us. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1f6f715-2f48-4a88-a741-39aa59e248b4",
"author": "Matthew Woodard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQS_Fbc-KKRjWv5cRkux3LPUyc-LrPms-vhlTEvlX57SMbJngM=s64-c-rp-mo-br100",
"rating": 5,
"text": "GREAT SERVICE! Extremely helpful and quick in helping me find the right unit for me! Jasmine and Dominick were the best! 👍🏽",
"date": "2019-06-01T14:40:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We are happy to hear the service you received at Extra Space was great! We're glad Jasmine and Dominick were able to help you find the right unit. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b5dd391-b045-414c-a44c-f2cb8aeda20c",
"author": "Ja DaMan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXz8XvSn-9Heo6kUD59NHdfil0Wme27WFK7cfBeP0N0YMuoLE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great and friendly staff easy and quick to get me going satisfied",
"date": "2019-05-29T20:06:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ja, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage. Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06da8e13-d291-49ff-bb43-11b1d552c2f4",
"author": "stagefactor1",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWGv7VWPmH0ozKmslGOaFdOxH4vYnqnyeNHNkB2x6UiYTW1HdW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space in a great area and friendly accommodating staff - Dominic is the best, always there if you have questions or need help. Highly recommend!",
"date": "2019-05-29T18:22:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Stagefactor1, we are so happy to hear that Dominic could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Your recommendation means the world to us!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c359f26b-03e5-4a8f-83bf-30c25ac66a88",
"author": "Rebekah Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8GxcjYp3HWMaKfrmJ3AYw2zgvNiKjBsVSF-o60d8fSsGALQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Building is very clean and great access on each floor from a covered parking garage. Prices are competitive and customer service is great.",
"date": "2019-05-28T14:25:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Rebekah. We are committed to being the most convenient, secure and professional storage solution in your neighborhood! Give us a call at (872) 239-8191 if you need anything. Our team is happy to help with any of your storage needs!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "31b44ff8-114c-4d63-b2fc-f339f06943ef",
"author": "Marcelo Zuim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFttljLCXg5lfgmzk6L1jkLUOZZ_ISeH-3ySt6ANPJHHkn9b7s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Perfect location, very clean and great staff! Definitely recommend it!",
"date": "2019-05-25T16:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Marcelo, your recommendation to friends and family is the best compliment that we can receive! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that. Thanks for letting us help with your storage needs.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0ef96219-358f-481f-83b8-77ca28327535",
"author": "denise hagerty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKDidjswDLjAEVrq77Q9UYR2FKDn53WYHt4FK_n-P8w9uB1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Dominic. Space is clean and price is reasonable",
"date": "2019-05-24T18:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Denise, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Welcome to Extra Space Storage! Our team is happy to help with any of your storage needs.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "9a13e87c-afbf-49a5-8531-a0123e82b05d",
"author": "Jan van Straaten",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5Mn9ylKoIeh8bb3YVN31vYdFg6WHCZs7g9ViT-NSdhbqS_Hk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional service from Dominic and Yvonne! Clean and secure property! Highly recommend!!!!",
"date": "2019-05-17T21:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jan, we really appreciate the recommendation as well as the 5-star review! Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything. Dominic, Yvonne, and the rest of our team are happy to help with your storage needs!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "cec057ed-015e-4b8c-9105-2f7096ba5229",
"author": "Webb Sarris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPrfY_BShUREbdV66qbncqaLrlzcbVmACPT05O3aC7wI7EG_gB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2019-05-17T17:23:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Webb! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "217340e2-3d5d-4803-901a-e675d24f154d",
"author": "Billy Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrG7W5lmTnZPaZTHux_XCF-uEz7zLHW9lRU4r7HzhAL1XJvr5f=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, and quality storage space! The staff is very friendly! Dominic, in particular, has always been accommodating, and has been helpful with all of my storage needs, as I continue to need more space. I highly recommend renting storage space here. Ask for Dominic!",
"date": "2019-05-16T15:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Billy! We pride ourselves on having a friendly, accommodating staff and are so happy Dominic was able to assist you. Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-29T19:21:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "687a4e15-c6c5-4853-a2de-d4a95e68e70f",
"author": "Iris Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj34PbOH8mX2imbeTOskhWXKkPmnTFeroEPcTPxGpgvM5VnzDx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Dominic for helping me find a unit even it is after his office hour",
"date": "2019-05-14T23:02:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Iris. We're so happy to hear Dominic was able to make your rental process hassle free! Give us a call at (872) 239-8191 if you need any future assistance. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fad19c1c-9a5a-436d-ac0c-43092cdc6da8",
"author": "Joe Frillman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVIUfjlN0OhNJFyj2GM-wKXZKxYlmvkQJBi0VwHBmJwq86g6oZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-13T21:50:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2019-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11929354-19da-4825-9b2d-1d3ce0cc4df6",
"author": "Charlie Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCBtlDwdXxKxBDxrHHtoGRczR2R_UMHKyHt-6oHarG17TFaYcT=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is absolutely amazing. Great staff. Super clean. Everyone is friendly and helpful.",
"date": "2019-05-13T19:49:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2019-06-17T20:32:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a5f1e83d-c75f-4c7b-8a41-491d5c41eca3",
"author": "Melissa Hatfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLufUlw1VpepDltXifiwAUBl5E5TyoICRoP-bU0v33qVJis9w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-07T23:16:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Melissa! Thanks for leaving us a rating.",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3369ea25-ce5f-4972-9738-1fda559ae467",
"author": "David Bragman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNkFMUAbFWgrLh2eEr5J1GxpbjOkab3GY3kPtiVf9CLkjYxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-02T01:21:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, David! We're glad we were able to meet your storage needs.",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88380c48-9c2f-4228-8b08-b8ae7b69ef59",
"author": "BJ VanderLaan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBrQHFsQfos85DLzpujoJL09tExQ6PtQt5vlmUd8FeUWqVeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Evan and Dominic were extremely helpful and willing to please. Very professional. Everything clean and tidy.",
"date": "2019-04-26T20:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, BJ! We work hard to meet the expectations of our customers, and we're happy to hear Evan and Dominic hit the mark for you. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything. Thank you for choosing Extra Space!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9ece22e1-a943-49c1-877e-2b4d737ef279",
"author": "Brendan Faherty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQVQayW4YiuYzSG4dbKeqYHLNkY5-3gd1vbLTPiEmuhh3xwec=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well kept property in an accessible location just off the highway. Dominic was very helpful. Highly recommend- 5 stars!",
"date": "2019-04-25T23:33:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Brendan! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Give us a call at (872) 239-8191 or stop by the office if you need anything! Dominic and the rest of our team are happy to help answer any questions!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ccb93dcc-793d-48ef-898a-f52db85ae977",
"author": "Sarah Stock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVz32bZ6DS3urdzGPtcAIgbarlLAlfj2SDnRa2ucqLFLUgvL-v7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic Viele was incredibly positive, helpful, and thoughtful with our move!",
"date": "2019-04-25T21:32:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Sarah! We're so happy to hear Dominic was able to make your rental process hassle free! Give us a call at (872) 239-8191 if you need any future assistance. Welcome to Extra Space Storage!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "01ff95a5-a42f-4aa8-8202-2f5f969695a0",
"author": "Christine Argento",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJY7lut5L4MQyousTF-QDHERd410OQqTTZGfWxx8bKKZ-N2gP3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Dominic.",
"date": "2019-04-24T17:50:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Christine. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if we can do anything else to assist with your storage needs.",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78f9056f-d15b-4996-a425-569f42213ba9",
"author": "Huiyuan Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYwki3VQI6yZiDAPfz20jXGiqG80uX9RA7DCtqYGsSRXAIIzRi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service is great. Dominic is a pro!!!! Property is spotless!",
"date": "2019-04-24T15:13:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Huiyuan. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything. Dominic and the rest of our team are happy to help answer any questions!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "20df1f1c-c363-426e-ae1a-a6f9bfe828cb",
"author": "Jeff Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXzZh65gTvG_InGcN8dSiKGsengIOrgsjkW6YR_M3gLw9Nvg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean facility with covered parking and multiple loading docks. Dominic, the owner, is very friendly and knowledgable! His is great to work with! This is the best storage facility in Chicago!!",
"date": "2019-04-24T14:56:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jeff, thank you for taking the time to leave your feedback. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dominic! Let us know if we can do anything else to assist with your storage needs.",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3b32d02d-5670-472c-a379-a9d4c44b445d",
"author": "Joslin Wilhelm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPJi1IvgAv6GQmBM2XWjN-WKh9roXighYfRBf_8BLolVsKEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and his team have been great! I’ve used this storage for over a year and have never had an issue. Any questions or needs were met promptly. I changed units half way through and the team made it very, very easy.",
"date": "2019-04-24T14:53:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Joslin. We're glad Dominic has been able to meet your storage needs! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cea0dd0-0226-4662-a9d9-0bbabe8ba1a5",
"author": "Dea Guerra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4C54Y7qQ8ajcC--_QHXJxlSeMxeQGiIi_kmyX_vIqjEiMzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy in and out access. Secure. Dominic provided great customer service.",
"date": "2019-04-20T21:58:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dea, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything. Thank you for choosing Extra Space!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7a5d57ac-bc46-4954-830c-b7f18971171e",
"author": "Daniela Santisteban",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqwJX85u2hZ5unBjxTlCeMEhmPgttxLMXJR_CiU2X0kvSTxA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Use them for work",
"date": "2019-04-20T21:26:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Daniela. We're here to help if you need assistance with your rental! Call us at (872) 239-8191 with any questions!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad0867c4-7beb-4060-9cef-91a8d70a00d3",
"author": "Milan Milojevic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBEUkHtaXbRvkukfbHaI5a8DN81wLG9izu5N3phUCmHteFlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and staff are great! Wonderful storage !!!!!!!!!!!!",
"date": "2019-04-18T23:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Milan. We're committed to providing excellent service and we're glad we were able to help with your storage needs! Dominic and the rest of our team are happy to help, so let us know if you have any questions about your rental.",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6eb883bc-2774-44f0-881b-3e58b3bf3c33",
"author": "Anna Wiest Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL25lZ7gQZmDzd-Qk2St4A1jcwikf0v3do42auULatks7zBHA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The people that work here are great and accommodating.",
"date": "2019-04-18T18:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2019-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8f9eeaf-51e3-4989-a03b-05266865a1ea",
"author": "Lisa Wenderoth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVXQDUILcgq1DnVDev4T_EuLRRGqYfegE66Ry5TKEdHn--Ju1dpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-11T18:09:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Lisa! Thanks for leaving us a rating.",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c54a49b3-74dd-4af0-b246-13780c1f3eb1",
"author": "Bonnie Lockwood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJLrGBSXacdPAPDwofDkVxZGvaNckcOYSMKRRf2zR80rDfyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is terrific. We have used this location twice now. It is convenient, secure, and easy. Will use again.",
"date": "2019-04-10T17:05:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Bonnie! We're so happy to hear that your experience with the service and cleanliness of the facility has been positive. We're here to help if you need further assistance!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "6a9db07c-1363-4337-8e64-208ba386c164",
"author": "Angela Floessel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkNWz41zd1SsHJ0bO1X-96RSuITU-uAkrcZNxvkMxVCW52_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manage was extremely helpful!",
"date": "2019-04-08T20:17:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Angela. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance. We are happy to help with any of your storage needs!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "67839cf5-9017-4b40-b330-20e7194bcb98",
"author": "J Gambill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpnB8VgyVVu5ZOmI9G-0xw4ImL1ZbNoFqLBqJjlJRZPliEXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic location\nClose to Red Line\nEasy parking",
"date": "2019-04-08T19:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, J! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "3cb854b3-d66f-494f-bf3b-bd57ce20f3fe",
"author": "Christopher Eakins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU65woF2oR_86KY6KGQWpb5dK8uu1V2VyIHMXw5JkfcgKQk9ucC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic was very helpful!",
"date": "2019-04-06T19:01:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, we're glad Dominic was able to help! We pride ourselves on having a helpful and friendly staff. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1df6aa1-2466-485b-b168-afefcde5a742",
"author": "Jassem Halili",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_bRZ8c0LfGmcdozDyoudv3nK8R8fTMh23R3i5gyKSatSzObY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with my storage unit and car parking space. The staff is great!!!! Dominic and Yvonne are attentive, friendly and make you feel like you have known them for years. They go above and beyond. The property is safe and secure with many cameras and great lighting. The property has large docks, covered parking and many hand carts. This by far the best storage facility in Chicago! I highly recommend Extra Space Storage 1030 W North Ave!!!!!!!",
"date": "2019-04-05T17:50:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Jassem. We really appreciate you taking the time to share your experience with us. We're glad Dominic and Yvonne were able to help. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9a9cfc12-7ed8-472e-8a0e-6fa351e9a730",
"author": "Michael Penney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK56R_2EU-TgEU8_F12jE_twO9MkMdCEiJcJPmtt1d7UmYZdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Yvonne are great and the space was clean, safe and a perfect solution for temp storage of all of our house.",
"date": "2019-04-05T14:53:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, we're glad Dominic and Yvonne were able to help! We're so glad to hear that you are happy with your experience with the safety and cleanliness of the facility. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:41.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "9ced712a-ead1-4e9a-96d1-7aeff8b7b3c1",
"author": "Dave M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2hE8AbVqoNp4YzYHZnoA2jqpjLEKWYqgZEr089_EG_4Bar2Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Domenico was very attentive and informative. He made the check-in process a breeze!",
"date": "2019-04-04T18:08:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dave, we're glad Domenico was able to help! We are so happy to hear that we could accommodate you and provide a smooth rental experience. Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8930e4d3-075d-4983-8be5-73b4bac12ab5",
"author": "Erin Woodhams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyrkoynX0Cg9XDUgUveegn032xVjSREpLHamJK1G24FrYMF2x0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to book. Friendly staff, nice facilities.",
"date": "2019-04-04T17:50:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5f6d3a5d-1ee0-49bf-b6e8-7c35117e92e8",
"author": "Marta Singer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqDJ1k4pM8_3UFT5TC80bd-WsoqardgjCW5WoiM_idIaledhQf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience- fantastic consumer service including Dominic and the ladies, clean facility and very smooth process to start and cancel the service. Highly recommend!",
"date": "2019-04-04T16:48:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Marta. We really appreciate you taking the time to share your experience with us. We're glad Dominic and our team were able to help. We're so glad to hear that you are happy with your experience with the cleanliness of the facility. We are so happy to hear that we could provide you a smooth rental experience. Thanks for recommending Extra Space Storage!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "8ac509a3-79cc-4691-a6e0-8ad6c4d510d0",
"author": "Timmy Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnkhftzJ3tdf7PeJmZoQKRdIdyFyxvHBV7kqneBte_HSLj8QWdOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at Extra Space Storage is always friendly and accommodating! You really can't ask for better service.",
"date": "2019-04-03T18:54:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Timmy, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2a64f46-fc51-4614-8821-a5e8226adf9c",
"author": "Alex L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXG-e97sJbjUPCfiYR-zCRkGVq9TM_Tr4SM3WbRXnX-WzO6YgKU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rented a covered parking spot. Dominic was extremely helpful and made the process very easy.",
"date": "2019-04-03T16:55:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Alex! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fec6e098-7ede-4a6f-a191-50a6e1e85323",
"author": "David Weaver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6dJbShLh9ROZML3MZye_YednS_5S-X1wuFhlxY1jqcmCMbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is always pleasant and helpful. The property is always clean. Dominic always has a smile on his face and is very professional.",
"date": "2019-03-28T19:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so glad to hear that you are happy with your experience with the cleanliness of the facility. We're glad Dominic was able to help. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "263ce3da-f509-4ef6-b132-0b5c3083c234",
"author": "Mary Howard Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV-owN0YW5iZMe5fpwdbghAGsBn4AOnndzJ9kHAlhDMau11se_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very impressed with the space and the staff! Feel confident about leaving my storage items here! Easy to get in and out and Dominic is so friendly and thorough in explaining all I need to know. Highly recommend letting these folks get you set up with a unit! Thanks guys!",
"date": "2019-03-28T18:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Mary! We appreciate you recommending Extra Space Storage. Don't hesitate to stop by the office or contact us at (872) 239-8191 if you need anything. Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a9e7c1d3-8626-4414-9199-b0dada2dae89",
"author": "Heberto Herrada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLDH8ydAF1QekV-B5nQ1hF4Jp-eoLA3KKqQWXWs8VIRrTXdxLC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff!",
"date": "2019-03-27T14:24:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heberto, we're glad our team was able to help! Thanks for leaving us a rating. Don't hesitate to reach out if you need further assistance!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72670030-1929-4010-a9fa-08ed2cf01eca",
"author": "James Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYvCXhFi4G7mkqbER16FjIMF4v9drughMUQ7uuSbL2AW4mRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great price, clean, secure, and friendly. What more could you want? I’ve worked with this company in Milwaukee and Chicago for units in both cities. Great service.",
"date": "2019-03-25T19:04:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you James! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "b6365525-0c4b-4cc9-ac34-d3b1c09d74a4",
"author": "Fatimah Muhammad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbuowTqokP8CnCTtDsR16lkg4O5C4LGLLS9yc9o9U29tvfdqv-HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This team rocks!",
"date": "2019-03-21T20:36:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Fatimah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything. Thank you for choosing Extra Space!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d19d161c-a81c-420d-8126-b22be5cfa2c8",
"author": "Kurt Zeyen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjzpRjetH7giyyli3EI8NboqAFPQohwyOaHWiJwZrqUE42Lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic staff! Dominic and Yvonne are personable and professional and offer the best customer service! The storage facility is clean, well lit, safe and secure! Full size docks and covered parking on every floor making moving items into your unit a breeze. Hands down the best storage facility and staff in Chicago!!!!!",
"date": "2019-03-19T15:13:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving us a review, Kurt! We're pleased to hear you've had a positive experience with Dominic and Yvonne throughout the rental process. Stop by our office if you need anything in the future!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cb4efec3-d440-4c8f-b74b-190e44817167",
"author": "Joe Dolan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_7aJDjM-mz3qHbrjz3Pbd40NWnXG7THf7svY5bBTVldIqIpn6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dominic stayed late for me and was very helpful throughout the process.",
"date": "2019-03-14T23:41:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Joe! We're pleased to hear you've had a positive experience throughout the rental process. We're glad Dominic was able to help. Stop by our office if you need anything in the future!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3d5372e6-59a6-4402-90e6-a91d409cb955",
"author": "Lot Mamiiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDZZwRsbfymO-fUrgM12_XijKpfGQczgjDsf2DjR57kzyNbTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominick is a life saver!! He makes sure our units are always protected. The space is always very well kept and the variety of units makes this place perfect for any of your storage needs!!!",
"date": "2019-03-14T15:51:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lot! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! We appreciate you choosing us to help with your storage needs.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efae7010-f5e4-4380-b742-2890b37639ab",
"author": "Lauren Chipman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc-3GtveUKlIS1iZmLg-NqX2uccrS1ZHWs9_2odaS8PuHPH2EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Not only is this facility incredibly clean and well-lit with a huge parking lot, but the people who work here ARE SO NICE AND HELPFUL. In signing up for my storage unit, I interacted with four different people and everyone was awesome. Great storage unit (with tasty coffee next door.) Thanks Lock Up!",
"date": "2019-03-09T19:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2019-06-17T20:32:59.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9c8875db-1ffd-4c30-b97a-0de1476d3c1a",
"author": "Carla Capo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoOj8F1uAbKT9ad0qYydebeS-G0oDlR8o5ePk13NnDjx1nj_2q4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Domenic was very helpful, friendly, and professional. This is the best storage experience I have ever had, and I have been using storage for years. Best facility I’ve ever been to very clean and well managed.",
"date": "2019-03-08T03:12:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Carla! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We're glad Domenic was able to help. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "822a653b-0366-4e42-8a90-3a2cb32c8a26",
"author": "Jordan Champine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqMku4qVqsOcODeDgDDIc_LYDyP6K-xNMVP4HKIgB4vZwUC5Zz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Both Dominic and Anthony were very helpful with setting up a storage unit for my company! It’s a great location with plenty of easily accessible units on all floors. Thanks again!",
"date": "2019-03-08T00:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jordan. We're glad Dominic and Anthony were able to help! Our team is here to serve you, so give us a call at (872) 239-8191 if you need any future assistance.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9e934dbc-c3af-4eab-9c9f-66c6490fbede",
"author": "Mallory Liskiewicz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUnpPvIAif2rqYYiY5kEn4ip6GTEnGyItBgq6iFRNEQ-kRkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Five star review! Dominic was extremely helpful and thorough in helping me with everything I needed. He honored the online winter deal in store, and I walked out with all the supplies I needed ready to move!",
"date": "2019-03-07T20:22:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mallory, thanks so much for your review! We are thrilled to hear your experience with Dominic was positive and we are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything! Thank you for choosing Extra Space.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "92ff5017-3efe-498c-ad11-00f7f25fc94f",
"author": "Sara Vanlandingham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_JLw1Lq2TDb-_3l6Z57aNObMy2m7RdK2GMdkw1CNs231mNTEsMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This storage facility is clean, easy to enter and exit and secure. I would recommend it over other places in the area. Dominic and the other staff are friendly and helpful!",
"date": "2019-03-05T19:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sara, we're so glad Dominic and the rest of team were able to help! We appreciate your business, and are always here to help! Stop by the office if you need anything!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f461d1db-34db-4a69-9641-523784b7dd92",
"author": "David Geerdes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3_R1y9RNkHOabuKTaaJKO5NW_NKouTkOHTKoDd5cH0u8G9kzy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management here was very helpful in informing me about and renting me the space. Easy, coded access with long hours. Plenty of parking in garage and near entrance. Clean and safe inside.",
"date": "2019-03-04T23:52:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, David! Don't hesitate to reach out if you need anything.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "72582911-aff9-4b37-8273-bd61dd7fdb81",
"author": "the NYC Psychic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIEs8npZ_ugC7GtMPSyjYtACyGaTwBXM4ZkWOqIO20UcbHIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is the nicest dude and was so helpful . A painless and easy move in process . Def recommend this place !",
"date": "2019-03-04T02:20:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kimberly. We're glad Dominic was able to help! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that!",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99ac766e-2838-48f7-bfe7-fedc9dfc407e",
"author": "Robert Actaboski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlrQ1Y6X1lMhmfjmmIg3G06sgTHPjS_kiVJj7EMAXQNARrFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service delete",
"date": "2019-03-01T19:36:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Robert, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "072eba83-e182-49b1-a824-ca091e61785b",
"author": "Katherine Erwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCcPQl_bo2rwokFvjUNWWpkc-Q4y22WEN3AOkdLpgF3Et459J1=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer at the North Avenue Extra Space facility for about four years, and we finally relocated and cleaned out our unit yesterday. From start to finish, Dominic has provided the most caring and professional service. The facility is clean and well-managed. It is easy to access and has ample convenient parking. You can actually reach the staff by phone, they answer questions promptly and professionally, and go the extra mile to resolve any issues that arise. I can not recommend them highly enough, and would store items there again if find myself back in the area.",
"date": "2019-03-01T19:25:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katherine, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer and letting us know about your experience. Don't hesitate to reach out if we can help with any future storage needs!",
"replyDate": "2019-06-29T19:21:46.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "51c9c9da-a5fa-46ce-98d1-92b17e6babea",
"author": "Steven Elliott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT1Df7AVuBI3E_H5l_79wogBpEqp0YjdJYHtbp9Ag3932b9iBP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage offered a very compelling product. The facility is excellent - clean, well maintained, excellent parking and loading docks. The staff is very helpful and knowledgable. I have total faith in this company and in the Lincoln Park Chicago location.",
"date": "2019-02-27T00:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "aa7f558c-9789-4630-9c03-5617fb3cd0d8",
"author": "dominica szwajnos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHoADT8Aln0m1FZkM35E8jrGnWs-mDZ0vJMxKRzfsufOoL5Fow8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the minute you have your first call with them all the way up to moving into your storage unit..service is top notch. Very friendly, helpful, and accommodating. After looking at several different storage facilities, I’m 100% glad I went with Extra Space!",
"date": "2019-02-26T15:16:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "acee3734-aa53-4f5e-b97e-a0207fe78c93",
"author": "Rachel Ann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU_ujXh2nFLrnKGVOLxg4ef2erKDtHIZ60RN5RT98bOZbZ4h-qIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is amazing! I went with this location because of his professionalism and customer service. I also love that I can have all my packages delivered to this location with no fee and they will put in my storage unit for me, since I live in a high rise this was a need that no one else could provide! I will be a client for a very long time!",
"date": "2019-02-22T18:38:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7d6140fb-2817-4129-9c9e-e10c563d4a6f",
"author": "Andrew Dorsa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu6n2Omlwdcu7wm56PZvnJNl9XhbHPZl_glMFKLvP_60tcUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominick and Yvonne were extremely helpful throughout the entire process. Price is fantastic and service was outstanding. I highly recommend for any reason, especially car storage.",
"date": "2019-02-16T19:03:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "24417db6-1dde-4f3f-ae0f-279968b1737a",
"author": "Bharath G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsZtOgYjnD-zUErDJbzBDWDL9D9ZK2uddcwviSHlwSQc-yDZzo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good one to store your stuff.\nStaff are very friendly.",
"date": "2019-02-09T18:06:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "309f8ab6-09b5-4106-a960-7a38a93b89d5",
"author": "Yukki Cheung",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNel0Whuc5BL7VjvkwumIcofG76KZZSp-3IgDFvptb8Ls_Fwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great price! Feel save to keep my car here! The Staff Domino is nice and helpful.",
"date": "2019-01-29T21:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6aff8a5d-5444-493e-a99a-f642109facbf",
"author": "Kyler Capinegro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLStm9am2GkuJi6QlZmuX769TIHu16O3qpoWxrJOir8il68wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely friendly and helpful team. Nice storage space as well.",
"date": "2019-01-29T17:58:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da45e662-5fc4-427c-a40a-99d2556e48e4",
"author": "Irvin Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_OJ8HokKIu1kYZ-uPjaTal9FKKL9GCKVtTHhCXvKs2qEBUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great costumer service from Mr.Domic\nPhenomenal service I should say he’s very informative. He really helped me with renting out a storage and parking space I recommend this place big THUMBS UP!",
"date": "2019-01-26T05:16:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c7a9f488-1c02-478c-af7f-a889ed824a58",
"author": "Lisa Thickaliouse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWOTPvmkcAfhqkRKrnpo7w7saNCbPSMGxlY3xeW_B8LUTf6b8=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Cool but scary at night",
"date": "2019-01-12T12:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2019-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40d8903e-fcba-406f-9b1d-006a194fcd28",
"author": "SimNGuitar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHuESAOGm6NbAKv6Lcb6FbknJvgULxIZSFEbOEz2_HnkGsr5qp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Used this facility for my 6 month storage needs. Proud to say it was the best experience imaginable. Dominic at the front desk is thorough, caring and will help you out with any problems you may encounter. The facility itself is clean and easily accessible if you have a moving truck or moving van via the loading docks. Easy 5/5 stars, you won’t find a better storage facility than this one.",
"date": "2018-12-20T15:04:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "9682e63c-160e-46f5-8ec7-f26b4242e87e",
"author": "Chloe Ifergan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZK3ObAqhs9yOCaqCjQUhD1wGdWH9fPA-R9axn2WubvDJVU4E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-12-11T22:13:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b809d536-403b-41bf-8f62-b504e4151126",
"author": "A Traxler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU266RDxp1ggdZW4S0bPKYSsexG8DOiQHo8KhtQ-Rq3ExHRyDbi=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recommend this Extra Space Storage highly. Great customer service! Dominic went out of his way to help make sure we could arrange my move-out when I had crazy-bad cell service (so was difficult to get their return call). I really appreciated that he went out of his way so we could connect and take care of things quickly. Wish more places were like this!",
"date": "2018-12-11T19:02:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "13b9bba6-febe-46a6-ac96-b44484f2d9e1",
"author": "Alex Braun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA0WnVDhJCQV15UGmjiPFwDi8HzzJT5jhO2YhK7SlgldRdNS-U=s64-c-rp-mo-br100",
"rating": 5,
"text": "The site manager, Dominic, was extremely helpful when I lost the keys to my unit and needed to replace the lock on a tight timeframe. He bailed me out of a tough situation without overcharging me. Can’t say enough how much I appreciated that.",
"date": "2018-12-06T19:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a6014cbb-af47-4df7-ae8d-182a74a88cda",
"author": "Pavle Vujovic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo-pzcKyjosdJ08Sa8vmCA5lqnWVJiNFr-F3X1SO_h_pRZj2cR8Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place and great service! Ask for Dominick and he will take care of you if you have any problem.",
"date": "2018-11-30T20:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Pavle, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (872) 239-8191 or stop by the office if you need anything. Thank you for choosing Extra Space!",
"replyDate": "2020-06-29T19:21:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3ec32ee-9025-42de-879e-32ff13c95179",
"author": "Eoin Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFetKh1f9JKCtRLSdlEhwPgFV8ivHvB6kTggJQRhwHZsO2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ronisha was great in showing me plenty of units until I found the right one. Great service!",
"date": "2018-11-20T21:34:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "497216d0-325e-44a0-ab9d-351a5217cc8f",
"author": "premiere systems",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpUAUTI6iplUlxOa5SIGq1OvlMInkPrJ1rOmVm7unkhb7Eqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space should be called \"Easy Space\". Easy parking, easy sign up, easy access, and friendly folks in the office! Thank you Extra Space!",
"date": "2018-11-16T23:03:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0d231d8e-c75d-4d78-af84-63096666e053",
"author": "Nima Golshani",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIglI-LpRulgiVyqWgTuFb9S7G34WLPI9W36w6t4i819As2Uh7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-11-12T13:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e572e038-0fe4-4224-a068-dbbeab2d71ba",
"author": "Christina Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfRQV0NnG8L5rCtwu9ZaSvmV0vVPaV2-cjg6vnlCj4UAwiu10v=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-11-11T19:54:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to review our business.",
"replyDate": "2019-06-17T20:32:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71789294-7c32-481f-96a9-e03fce1269f0",
"author": "Brandon Mazzuca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy-EAU_bZYwQPr8DUdV0dmd8SzKK_E2xb4rQTE3jox-V6i5UEk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic is such a great guy and a huge help in setting us up with the storage solution we needed! Fast easy service and climate controlled units that have me worry-free!",
"date": "2018-11-01T22:20:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "01ee188a-16f6-48f4-bd3c-b1d980aee8ec",
"author": "Jennifer Osei",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEWuOM_AYjXKvRupmB-tkoMIwbH1b1OTY7E7RL01crSpQGdoqj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage North Ave. is Neat, Safe, A Convenient Location and the staff are amazing. Dominic explains the policies in detail, listens and keeps you informed with regards to your move out date. You deserve a raise/promotion sir, You take care of the facility like your own. I’d give 7 stars if possible! Yes, I recommend this location to anyone. Thank You.",
"date": "2018-10-27T23:11:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b8fac4df-87cb-4b2b-8f4b-0e45aa02f488",
"author": "Craig Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXunnXCkhKlU9npf2bzZAB0rVIg9vjl_1WBiPHaTNpzts1xI1c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything I would have expected and more.",
"date": "2018-10-27T14:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "38dbb418-c824-46ba-ba94-e84c352ff463",
"author": "Whitney Morrow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdA18Vwt1sHJGnP6bdEr8NWK7hxYdiNxVFAtHJ6xzo0KGkXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "What an amazing experience I had at extra space storage, 1030 W. North Ave. The manager Dominic stayed an hour late just to help me get into a comfortable and great unit. He was very friendly and professional.\nThe facility was extremely clean and we had a generally pleasant experience.",
"date": "2018-10-26T15:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bf35ee35-41f1-4e5f-b410-4ac3459bbe4d",
"author": "Vennice Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY7-OsyTivBDPrQnkbALbyS_3Gjg3lC8Z1buBWkCJzu9QoiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've relocated to Chicago IL . And experienced such high quality customer service here ..... I will recommend extra space to any one.",
"date": "2018-10-20T17:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e007f6e0-2194-462a-84be-332689c38a2d",
"author": "Abby Blankenship",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNSbdZj5k2cGM4_HjZ0QUVzahf6HM3uxAQV5gw_HooK7Iqqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic, the Site Manager, has continually gone above and beyond from day one of setting up a storage unit here. He is so personable and helpful, even helping cut locks off of my units when the keys were lost. Been a customer here with two storage units for 2+ years, and wouldn't think about going anywhere else for storage needs. Thank you, Dominic!",
"date": "2018-10-18T19:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4de32f4c-1322-4c80-aef3-6f86d5771262",
"author": "Lil Glo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViyih7R_jmGdEFbFp_zwmOW-GTvR0YlMKfSloZUOwFREnx6EI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-10-11T18:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "debaa204-b125-4edf-a2b7-7fb96abcf396",
"author": "Katie Kleist Rothery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJebbBd8blKuxID5xtuGUdVNFGpbMWh4r9ieFroOpkFVLNKQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage! Always felt safe and customer service was always quick and helpful. A special shout-out to employee Dominic who was always so helpful when we had questions or just a nice chat. Quick to help with any issues, which we never had! Thanks again!",
"date": "2018-10-11T17:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "07d24823-eedf-4d3e-8e96-aaf77eda5a70",
"author": "angie bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH26Cl3Pu9TBn5_y3XRpUnwHXujbQ6wnmKG0ZnVUX67_u3rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ronisha was awesome and stayed late to help me get a space last minute !",
"date": "2018-10-03T23:13:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6036377d-6097-44d7-b7ca-1d4a5c02d8c4",
"author": "James Fiene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPvrpXcKgHpKA72LLNB2SeL4zMiJKRCCpbx-Xas5tYglVz4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-10-01T18:58:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9c0343da-b12b-44e6-b9ce-aeab9db8c454",
"author": "Donald Lorenz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJP8HNy0BAnFiD5zP_sKeBss5qG_UdtgGr90hSp_hue5gPzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.",
"date": "2018-09-30T17:43:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e09e72ff-3daa-4e3a-87c8-81d30e248a60",
"author": "jerry fort",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo6iuPy4P7vNUIZFFAp_-kaHsJgzJgwadrGqGsHME-Rsww1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is wonderful and helpful",
"date": "2018-09-27T22:16:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2924797-e438-47ee-ac21-57ab6926e7fa",
"author": "Michele Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh3aOHWG4BZjsdl4t2WPlBJiv_seAag41bFCURClHIDHQ4UuU8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, Clean Facility",
"date": "2018-09-27T22:13:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2137459c-8eb3-4d63-b81c-71402de9efb5",
"author": "Shop Vintage Bowtique SVB",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu6ImKopm13yhpnk3AVUmn5W_rPy_iF8GlGly8vIJKL7B937uv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hi!\n\nJust wanted to take some time out to give a 5 star rating for excellent customer service. There’s nothing like a friendly, informative, and smiling face to greet customers. Domenico Viele exceeded our expectations! We came in to look at a space and it wasn’t what we were looking for and he nicely said “no problem I have many more units that would work” and he didn’t stop until we found the perfect unit. He’s outstanding to work with and should hold a training position with the company. There’s so many employees that could learn from him. We definitely would recommend this facility to anyone with storage needs. Great clean facility and location.",
"date": "2018-09-27T20:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d2540904-745a-441e-b0f4-ddf4041a79c3",
"author": "Paddy O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDw0h4ZcDQ44ymsb0nqw1icx3Q2zU6jxp91jmMfc7r-kXxWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Ronisha always go above and beyond to help me out. I have a territory that goes well outside the city so I need to get out before their office is open. They always help me out by putting packages in my unit so that I can access them whenever I need. They also do their best to let me know when new packages arrive.",
"date": "2018-09-27T19:29:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b2edf111-80de-4650-b333-254b92ef9d11",
"author": "Kevin Boone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4g5lqlDkxai_t0eB3FvYw254TDYPzBkCbNyLTNIRM_NbOhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dominic and Ronisha are hands down the best in the business. They display excellent customer service on a daily basis. Both managers have gone above and beyond to ensure that I was taken care of.\n\nI would recommend this location to anyone looking a storage unit!\n\nI would rate this location ten stars if I could :)",
"date": "2018-09-27T16:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f086e0c9-6871-4ebe-9a57-4d5634d26bc0",
"author": "Scott Marks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUC_Z1w9CzHInLSWno3rD1mPeBlYm8JHzVpGTeThxddNglFW3ZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice, bright, well maintained space. Staff is friendly and helpful.",
"date": "2018-09-26T19:44:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a440c34c-caac-44a6-8357-fe006c0be5f9",
"author": "Isaac Luna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6X9MV5WkzT3JJqDVWdEIx8f0rUY2CvD8NAZgZPUuxZKidkaTb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Domenic and the staff here are always super helpful. They’re attentive, friendly, and always willing to go above and beyond with their great service",
"date": "2018-09-26T12:57:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ce7382d-d5df-4811-aebe-6d4c758ce6f6",
"author": "Daniel Schemel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA6rnOA8LTncNo3-0a4C6ivvOao2KxrYBWmiqYZIEmbZftT5jnDQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage I have ever have! Management ussually makes a difference from a storage to another and this by far exceeded them all! Dominic makes a difference and he makes you feel that’s you are going to your family’s place and that if you need anything he is there for you! And the storage’s Location is great!!!",
"date": "2018-09-25T18:36:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8e15654f-8b1f-4886-a16d-ceae6706fc4b",
"author": "Truth Be Told",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGxjgSRmiDocd_M5XyX10cI0iFSvN_1HWpJNGmjpX7ALsxpVIHOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service!!! Raneisha was extremely helpful and worked very well at assisting me with the storage space I needed. She also accommodated me with getting into the Facility because I couldn’t walk far. Nice and clean facility. Perfect location in the middle of the city! Thank you, Extra Space Storage!",
"date": "2018-09-24T23:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e965650c-be00-40b8-a6ea-5ac4291a3258",
"author": "Rudy Todd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7sMOULl71PeSuLr6TgIAPbIZdX-gWPwbF0jt5dooLmYu7q_jSNw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Came in to just inquire about storage and see the facility. This place is amazing. Dominic and Ronisha are awesome. They definitely go out of their way to help out. Clean and well lighted. We will be renting in near future.",
"date": "2018-09-24T23:02:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3313b8f6-f972-4d9f-9396-9d017a3ea417",
"author": "Nickey Pappas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtk1HsXxHU6L9uQnNXSjTAm4vlTRxByrnnYQtTS9Mo1WK7HLKbQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-09-24T15:35:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2e403c49-64aa-4209-8fcb-56df0d6a5b9a",
"author": "Carla Scarsella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUzemPqQDk0zl4UNlY29gSP0XnTdqKoDO8M7BYf_qiJxFWeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-09-24T15:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d69982a4-0fda-4cc6-a7a6-de8b6323983b",
"author": "s bowyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxePnmmqjzG7aNVwxSnqokErO3t9z8UJFnzbQSYu9MkG2aMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have great enjoyed renting a storage locker at Extra Space on North Ave. The location was easy to get in and out of and the facility was clean and well maintained.",
"date": "2018-09-23T15:01:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "676be1f8-8f6b-4018-81ea-239d76e1bf0f",
"author": "E V",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6Yt3cCIUgpAG2MM7hqx7AJUjVyP9fiW10Gi4UHdXL0H9QCA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-09-22T22:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a8171ca8-9738-4138-86fd-c3d5ea1a13d8",
"author": "Schone Frank",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdDT38qwk-w9dpLey-IJ4uIPRENRejWPf4BV2aiqcm4P0bLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came Sat and Ronisha was great with helping me do a TF. Clean Facility",
"date": "2018-09-22T21:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
}
]
}