{
"summary": {
"average": 4.9,
"total": 753,
"distribution": {
"1": 7,
"2": 4,
"3": 4,
"4": 12,
"5": 726
}
},
"reviews": [
{
"id": "cfdb5130-ed17-46fc-b50c-d293b3eb5756",
"author": "Luis Irizarry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj9WBjpTAzXcE8cOqpQm-_fw112IhQiiM-2ejou5B-1FyiNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this place been with them since 2017 8 years and it has become expensive.when from $280 too $740 a month. looking for something cheaper getting expensive for me but the place is well maintained would love to stay because it's a Secure place but after my accident can't really afford it",
"date": "2026-06-07T00:30:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Luis! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2026-06-08T19:20:12.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "632ce924-6ba2-4255-ab91-fb14a92fcc80",
"author": "Romulus Iliescu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwH9y6GIzUydTHV3BIfyyUEoonX0-9CbHoiHFLHju1pyOHvcc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-05-24T11:26:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-05-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ba6d12c-b0c6-434c-b072-eb8dc69f844a",
"author": "Ray Morales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJhPtY9eUgMyLa3Any8VJ0jU59kHJO1m7XXKbsu1cuH4i2GQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro took care us made everything go easy",
"date": "2026-05-09T17:04:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ray! We're so happy to hear Lizandro was able to make your rental process easy! Give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e50696d-53ab-4c64-b4a7-63fa98055a98",
"author": "Molly Mayo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWb_gkh4SEa20KkBJ6icPhsr97fBHJU-u7SXAzmHvRpUOuag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terrific experience storing our truck and trailer. Staff were super helpful, professional, and considerate. Our car was safe and secure. The check in and check out process was EASY. Overall a pleasure to work with.",
"date": "2026-04-20T15:16:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Molly,
Thank you for sharing your wonderful experience! We are delighted to hear that our team in Chicago provided helpful and professional service and that you found the rental process easy. Your feedback is invaluable in helping us maintain and improve our high standards of service. We look forward to serving you again in the future.
",
"replyDate": "2026-04-29T19:20:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1f14b478-d2a4-4971-a203-3f91536e5506",
"author": "Tanner Kizziah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXbcRLVRcZVn3ueoKVh8xAZXNc27ghMFcPV_OROyqJfJVy0xRL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-18T17:26:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tanner! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "462e8ddd-dbba-451a-8eb6-dd0010baa0a5",
"author": "Carla Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDCkN9itCJK9LflU7maswma9QgqKmsHwIkO2aZcfMSv9VtEEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-18T16:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carla. Your rating means so much to us!",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59a4bb70-1f1a-46bd-b76c-14da9d9dd554",
"author": "SGD Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJZK27WSkpq9ufinQiYM53khhZQLJDkSA8e1df3LqvxEXQyq37=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place and the staff is great. We rented different spaces at the Narragansett location for years. Maria helped set us up in 2017 and over the years Paul helped answer our questions and find the best storage solutions. Maxx is amazing--he is friendly, efficient, and is a creative problem solver. Maxx made our moving process so much more easy.",
"date": "2026-03-17T15:22:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about Maria, Paul, and Maxx at our Narragansett location! We're thrilled that Maria helped set you up in 2017, Paul has assisted with your storage needs over the years, and Maxx made your moving process easier with his friendly and efficient service. Having loyal customers like you means everything to our team.",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1bacc792-cd75-48a6-93a4-c336282f55a2",
"author": "Jordon Sumlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeGrdHwXgfSxNCkXEnqmxJ6rFMZ0wU6bWJ_3v4phaCMKlvoQsm=s64-c-rp-mo-br100",
"rating": 5,
"text": "this place was very nice and affordable to use paul was always really nice and helpful",
"date": "2026-03-16T19:50:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything, Jordon! So glad Paul provided excellent service at our affordable facility.",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2f88827b-5c8b-4048-b06e-7d31dfbe9937",
"author": "cemal ozemek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-2gSRUwZIXUJ-taP9PHc1VIuH4GS2ki5r2LfB0Lcer3Mt8YSn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-14T20:18:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Cemal. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2bac4ee-7869-4ed6-8d56-7ba10a7372bb",
"author": "Nikkii Coria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUil3fBwJIP23IyCFHYX5fDBZbn5fBXVhKcMn-_xE8yB72jsCI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service, Clean environment",
"date": "2026-03-13T21:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our great service and clean environment. We appreciate your positive feedback!",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "73bf9fe0-58a6-4ecd-8340-0086fcf07161",
"author": "Alejandro Cabrales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2hDi-oZPO-olQ842DSkwVTOSiW-Y9DcR4HYxoy6dxrK-6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and great help I would recommend 5 stars!",
"date": "2026-03-13T21:54:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear you found our team friendly and helpful! Thanks for recommending us, Alejandro!",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c526bbd1-60c3-4b04-b9dd-f8ba0cec59dc",
"author": "McClain Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTOFTvLgNy_hZsENeNXgXaUp6OtSLKzS-dWhD7KYL_RW1KS8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-13T19:01:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mcclain! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3c26fc9-e9df-4eb1-b679-fbbb9479a60c",
"author": "Frank Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo-H3x9E-8VezgmuHrTiNQztEF6ertcI-zVrLg5JaYgTFdEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-11T17:37:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Frank! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b6ff95c-8297-4d7b-b70d-ac8742cee35f",
"author": "vitaliy runko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRJFzU2CEJaIzRrP5G0YBkp7yHL8FFFJ8zgaFuVGeaSxRxEwxriA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx and Paul were awesome to work with. Really amazing and professional!!",
"date": "2026-03-07T17:48:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Maxx and Paul is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "37874772-5fc8-4a08-97e5-6522dfd49ee1",
"author": "Roman Sverhun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5Gmaj-MD04Z3_l5U63E7aFBMuKwTK7rChdxSqFPwil4hjiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-06T21:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage is greatly appreciated. Thank you, Roman, for sharing your feedback.",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05ba5bd4-ada9-402c-88c6-fecddb4bb397",
"author": "Mike Zapata",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlCtTXLn4euyD7DTJMYAoMPvrHbb46M0xRsHG7EHA5XcoMUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place easy in and out great service",
"date": "2026-03-02T18:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you appreciate our easy access and great service, Mike!",
"replyDate": "2026-03-29T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f33864cb-d5bb-40f0-82f6-717aa43bfb60",
"author": "T Stone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpUEUa9xT-2kGCEDc-kwcwCSW2oUyUZ4l66uKiQJTSOdZrrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-24T17:04:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, T! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-28T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce5f027a-3a0f-40c1-84e4-2a99af5fe19b",
"author": "Andres Barriga",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJPpL93Qqtjj76cAQceQa4RbB2JUbuL-7sRxcwpW-lIgRXtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent attention",
"date": "2026-02-21T18:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad our team provided excellent attention to your storage needs.",
"replyDate": "2026-02-28T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55c07f29-57fb-4970-b8f2-666c41180382",
"author": "Wolf Man717",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRk4in9A96LTMt_tuXiouDTNmdY9yhFcqmPtzdCfO1xSw1gA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean windows!!\nPaul is awesome and very clean environment !",
"date": "2026-02-14T21:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on the cleanliness of our facility is greatly appreciated! Thank you for sharing your experience with us.",
"replyDate": "2026-02-28T19:20:12.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "48602451-f0fd-43bb-914b-bf351e1a5e89",
"author": "Chingonas Cesar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyIQvZ2GaMAfHOLWI5UqoQyOkK6KrPVoHWJtuabcmjPsR4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was amazing",
"date": "2026-02-13T19:38:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback on Paul's service at Extra Space Storage. Thank you for sharing your experience with us!",
"replyDate": "2026-02-28T19:20:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d09c380-4f50-44f1-b088-d0f5d4ba3a84",
"author": "Aneudie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOIKlP16ECambzhwycJSlC8mjkGBjIs7SqhwItqizZZLs-lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-13T16:48:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Aneudie. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dac64e6e-7b4f-4890-8782-f4e7aec77c4e",
"author": "Kevin Alvarado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWliUV8A-vY8i2g-dbAJacuZT5Yg2Bdi4zxD3kcsTSh4wSHiM6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-13T16:48:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Kevin! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55679b25-ce8d-44e4-82a4-75a3dd0865d5",
"author": "Edy Samayoa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjRFijaamtY5dhBQWk4yh5sqnA2inMJahnqhDy7YHn2Z6u4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-06T23:52:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Edy! We are here for you if you need anything.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b4bc00a-4ddc-4f33-bcc5-c1e03dced664",
"author": "Orlando Fernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ1-6UjqAsk0OHEEHPz07LmknjXbSw84Ltkvtp-H2DdFKj_kje=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul kraneis was really helpful thank you again",
"date": "2026-02-06T23:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have been of assistance. Thank you for reaching out.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe95b39f-1cad-437f-ba27-cf689dec8ef5",
"author": "Jacqueline Burson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5LxF8u4LCTNtSDeuC_APDcxX81U8Ypu4UPNvfY_tvrQSsIbPGJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Maxx was great, very helpful, informative and made everything easy.",
"date": "2026-02-05T17:50:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about Maxx! We're thrilled he made your experience easy and informative.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e674256b-dc41-45ea-ad55-ac8ec035fe39",
"author": "Mark Wayne Glasmire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN6lJQfeyaiR7MalUe03vEQp5wFPaFVYYmSePMqu4WvSPawLcc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service at a very well maintained property.",
"date": "2026-02-03T19:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your excellent customer service experience at our well-maintained property. Thank you for sharing your experience.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61974ef1-edf8-4a06-a78e-b23916c07837",
"author": "Ignacio Gonzaga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWCPNeSzyXAja1JhVPox1MEvmKzZa6BWtZU2xyGbq62Jx443Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was fantastic",
"date": "2026-02-02T22:18:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Paul provided fantastic service! We appreciate you sharing this positive feedback about our team.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e03bba1-8819-4d77-be6e-999efd15e7b6",
"author": "Dionte Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsQpXoGNjIIZOAJJ-GuuLWr7eBJ6agjreFJxebWhW58FJDKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was extremely helpful, couldn't have gone any smoother highly recommended him personally!!! Seriously Paul was awesome!",
"date": "2026-01-30T20:33:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Paul made your experience so smooth! Thanks for recommending him personally.",
"replyDate": "2026-02-28T19:20:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9447c429-6d20-432c-968e-3513bc6566e5",
"author": "Lisa Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPezWD72AYEZSg2E2bj9anEoQhq_sVeNiIAX-EDsI1BG6BMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful place for storage.",
"date": "2026-01-28T23:15:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Lisa. We're committed to being your go-to stop for all your local storage needs! Feel free to reach out any time at 888-storage. ",
"replyDate": "2024-06-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13feeb68-29de-4c62-9149-62dee46783be",
"author": "Lucy Kaplan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4EzxY9_94Loq77B2hv5tyKjbtX8x3n-mWZMcVoEA6YySRZow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service!!! I had to change my reservation a couple of times, then due to travel, I was difficult to reach. The manager was so patient and accomodating! I really appreciate manager Paul taking the time to help me and my daughter get everything set.",
"date": "2026-01-18T15:08:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your great experience! Paul's patience and help made all the difference. Thanks for choosing us!",
"replyDate": "2025-08-29T19:20:13.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "681d7ab1-0155-4dd2-a10a-f24e0d8f11ff",
"author": "James Grey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkrAVc71BybnAv99JpyB2QFx2YtzDXcDhKNhM6wlB9LL4L=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeannie was phenomenal",
"date": "2026-01-17T23:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jeannie was phenomenal! We appreciate your feedback about her excellent service.",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c323c615-9e35-45de-92d6-4a32c5968471",
"author": "Lenora Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIiXGE2xpVumt6EuplQDjcNbs2po5t4LZKAtTbo1GhTQr4yaoH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-17T16:51:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lenora! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ddd671a-36f4-4323-ae5f-131a34d58d99",
"author": "Alex Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuU8w9WJB4sUK9HHwrGZQqWuKrPMhphw-NwDyZQzohligFifI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-13T21:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alex! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8ea9f1b-0e72-416b-885b-5f3418c1624f",
"author": "Derek Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUh_d2I3MIgvs5PFU-x9q2NFqf8tKuPvABB0tNrspKnYYx3Xn4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy!",
"date": "2026-01-13T18:46:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear your storage experience was quick and easy, Derek!",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6ba6ce4-3cca-4761-9129-d059e0bc5270",
"author": "Jorge Alfaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFkB-doDMqrCLQvhmluknvhUA9lc2-dlVPMjsuJfkWRbrVRb3Drw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had this storage facility for about 1 year. The place is very wheelchair friendly very clean and well-kept. I always felt safe and the staff were always very accommodating. Our big shout out to Max and Paul who really showed what true professionalism and friendly customer service is all about. They were both very attentive and accommodating especially to someone who had special needs such as I being a wheelchair user. Unfortunately I can't stay because market price caught up to me. But Paul tried very hard to try to accommodate with some pricing unfortunately I couldn't stay. I thank you guys for the time and the space. Keep doing what you're doing stay professional and friendly. Thank you and happy New Year facility on Narragansett!",
"date": "2026-01-12T21:37:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Jorge! We truly appreciate you taking the time to share your experience with us. We're so glad that Max and Paul provided excellent wheelchair-friendly service during your time with us. It's wonderful to hear that you found our facility very clean, well-kept, and wheelchair accessible, and that you always felt safe while using our storage services. Max and Paul will be thrilled to know that their professionalism and friendly customer service made such a positive impact on your experience, especially with their attentiveness and accommodation for your special needs as a wheelchair user. We completely understand pricing concerns and appreciate Paul's efforts to try to work with you on accommodation options. Your positive feedback about our facility, staff, and services means so much to us. Thank you for your kind words about staying professional and friendly - we'll continue doing what we're doing. Happy New Year to you as well, and thank you for choosing our facility on Narragansett!",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "85126901-62a9-4503-b35f-276f81059a6a",
"author": "Jorge Uriostegui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTWLPMnKZqCMOJxo7JTmyR2Nmmya7IMzy_WjEZZl5PC-hJiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-07T22:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jorge! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "406caa0a-1cda-44d6-ba28-7099624d8020",
"author": "G Villa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6uDzzr88vr2LAzMX5IDPWeMehQAh7sPerImw1r-crfMJqA7Vj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great crew and personal touch experience. Helpful and professional. Clean. Trustworthy location.",
"date": "2026-01-07T20:15:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're honored to have provided you with a great crew, personal touch experience, and a trustworthy location. Thank you for choosing Extra Space Storage.",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "65fc4321-5e19-40c5-a501-b38088ced803",
"author": "Tat Brotherhood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqrP05ceQcqyFhVt6agJ6FyaxmvJ-67liri72mK8fspRmLiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service and good people",
"date": "2026-01-06T20:25:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Tat! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-09-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bc2b3c3-7a0a-4945-820e-d30786c847f3",
"author": "William Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNKWZi-43MqGhaNtb8k1n0Txj699YsUaa9anJ77OZF2IbNLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, and the guys on staff were really helpful in expediting everything quickly..... A smooth process, no hassles, and no complaints",
"date": "2026-01-06T16:34:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback about our facility and staff's helpful service in expediting your smooth process.",
"replyDate": "2026-01-29T19:20:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79f2c8ab-768d-4d5a-b47e-32096567514b",
"author": "Elena Reveles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa1_wY2rcRiLzq1q62IUwFUFr3iMLdHJQUi-9QAe5BPAI4kA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-12T21:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Elena! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-12-29T19:20:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07bd806a-880e-4392-b132-3c8758c51c31",
"author": "Melvin Slater",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSRkol0BEGuEraOtJybm0ksnbf4kbMFSfGAzKv61jg8nF_FMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-12T18:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Melvin! We are grateful for customers like you. ",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55209e9e-2943-4eb3-8aa1-27e6d81867cb",
"author": "Mario Downs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKkZmR1kCnUupl3CuqbMXi_yyT3wOZ2VBlVdAba7lbJSJaIYy-=s64-c-rp-mo-br100",
"rating": 5,
"text": "๐ค๐ค๐ค",
"date": "2025-12-12T18:08:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your review! We appreciate your feedback.",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b0f872d-deb7-43fa-9ad1-483a147a4a66",
"author": "Julius Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIktj2QFueW_JeaQBEnbmDINHFmm1HlE7tVbp5lycAlIRPrJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Conner did a great job helping me out very quick",
"date": "2025-12-11T22:03:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Conner provided quick, helpful service. Thanks for recognizing our team's great work!",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "808cb077-5048-47bd-9385-ce2a80edf7cf",
"author": "VonTasha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFC960KpvQAl8KVzxtqGrft6ZwgCpMgNYKdy1glkZUK5gD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Conor was a great help today. He was very informative and made the process easy!",
"date": "2025-12-11T21:19:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Conor provided great help and made your process easy!",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a387ec55-b2c4-4f78-b7bc-e0665377649d",
"author": "Olya Ivanyshyn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeLMwZf5YZIoqBjLbice2zU-gGg79GUDbhD2Xe1eSlqqz6zwXd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2025-12-08T21:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our great customer service! We're honored to earn your trust at Extra Space Storage.",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b399d35d-158a-4845-8ffc-1ddf530417c0",
"author": "Fishka Riper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM4xeCTzhCAsky3Jarylt5DCd2J7x4YzNuR8T3QDy-2xDxv8IM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-12-06T22:21:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Fishka! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f38314b0-8562-4b29-ac1f-5400bf0271ab",
"author": "rodolfo honesto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAOcigcOa92jHTu9tKx5oZSymiENAjO2a1vbJASkNAxry8JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent!",
"date": "2025-12-06T19:27:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you had an excellent experience with Extra Space Storage!",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39bc9bb4-47a7-4ac2-9332-e0ff740e2d3a",
"author": "Andy Estrada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDZI5LIHwCZMvCVvxmmJX98ZzSoSiJqufgN-nYOd5EHFBCdifK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-01T20:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Andy! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a2b4d5b-406e-4c17-8029-709b420b74e2",
"author": "Miguel corona",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHB3nlhKQ2miA4uLmpyt-0KCBtZ0e0ADFHV_63Y4mrZ-VU6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service , good people",
"date": "2025-12-01T18:41:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience with our customer service team!",
"replyDate": "2025-12-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "469a87aa-9510-47e2-819d-231945ec1e3f",
"author": "LACEYTERRELL THOMAS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWIc0sj-jOIiyM75axn55wMXW9e4vp_4GrPNTkdJr7bA-83A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-26T16:37:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Laceyterrell. Your rating means so much to us!",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "907ab6f1-85f7-492e-a39c-d282513bce3b",
"author": "Julian J Martin Sr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO36wAjIYiZrwAv_PU4K5BV3NTDZKdZLPRlHR47E2LWEYmzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-21T21:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Julian. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f033fa8-5466-4878-84c8-56959ab7d5ee",
"author": "kevin bynoe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTIdQawn5ZT8HFvRBHCnPI6MJqjR9QZJtEj11lthjasncMdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx was great! Helpful AND funny. He got us set up with our storage unit and made it easy-peasy!",
"date": "2025-11-15T22:52:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Maxx made your storage setup easy-peasy! Thanks for highlighting his helpful and funny approach.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b6715307-30c8-44cc-a275-f056d4356ab5",
"author": "Latoya Tatum Bynoe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFPNzrAVQjEo6q4XRtYMFjp6f5mvZCmb00Ve-ylILiLCAPrIfXVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We are so happy with the service we received. Maxx was great and was extremely helpful. The facility was much nicer than expected. Very happy with our decision.",
"date": "2025-11-15T22:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience! Thrilled Maxx provided excellent service and the facility exceeded expectations.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "358691dd-2346-49be-ac56-6095612fc3e3",
"author": "Victor โTenbarosHโ Shkrob",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUru5KUEG2T_BgnVUjA9OiPEizo4lisFLS_2848b4Gv9kdJS87Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fair price good customer service",
"date": "2025-11-14T20:06:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our fair pricing and good customer service. We appreciate your positive feedback.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "269a6e9d-f912-4425-8fcb-21b929c6f904",
"author": "Bobby Bellavia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVb1X5e1Uh0FLPY1aFaJPlifoPGOM-qaekqgZtv8fjLzCOWvFU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-14T19:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Bobby! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31702072-58b9-478b-91fc-a2a6a0d4a554",
"author": "Lyes Sadoudi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID95jt60VIf094cwUaHkA0ZzrvyfbCE0rcizDAQ3tcBsfWbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went to this location and was greeted at the door. The manager was nice friendly and helped be get my storage. Really nice people easy to talk to and very helpful.",
"date": "2025-11-14T03:22:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear our manager provided friendly, helpful service making your storage experience easy and pleasant.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56bace87-23f0-44cd-ac1b-ccfdc65ad3f5",
"author": "Roderick Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLydt9cCwGQ_W5ltv4kjX-6M4H-KaCwF5AgOrcoLcK5fKuK2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-13T22:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roderick, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23edcab9-9669-4cde-ba45-dc69c4c74cf5",
"author": "Patryk Woodworking",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6_3H07a6aG1sS1GdhLh6An28vS4mbctr-YwS1hzF8zOZixJY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxxx thank you for everything!",
"date": "2025-11-13T17:28:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the 5-star review! We're delighted Maxxx provided excellent service. Your feedback means everything to us!",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "050a58e9-5812-4d63-82ab-2918906c259c",
"author": "Rich Schurr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2stTKmaoIrWZV4hMbqVESW9zjepco_BK4FqjenU9oq-X6-Cg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They kept the place clean. Appreciate the fact that there's a bathroom. And the climate control worked well.",
"date": "2025-11-05T19:43:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback about our clean facility, bathroom availability, and effective climate control system.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "812907a0-2a27-4b05-8657-86f331862fa8",
"author": "Josue Nava",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3yqqvuAVulqbNCFWi9cHP0Pkkt5x5QOBO8EP95zm8Vbwq_mA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-03T19:04:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Josue! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-11-29T19:20:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d60659d9-0c6b-4087-8cb1-f7c40487532c",
"author": "M V",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnGvIbHHQ9tKSw413KVzl_rI0wR5fRyEYs_KcLp6e8Kml1ZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "So there's this guy named Paul that works at the front desk. Amazing guy gave me the best service... respectful and definitely another reason I like extra storage",
"date": "2025-10-24T17:30:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear about the excellent service provided by Paul. Thank you for sharing your experience with us.",
"replyDate": "2025-11-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ea7abab-e1c9-4fce-974c-70d392418ec1",
"author": "donnybeautyclub betanzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDUmQwCJbPr9vm0kCo3IUQs6WHOluB69CRNo7jDYIsua8pzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-17T22:50:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Donnybeautyclub! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41e6b4b5-9bf9-445d-a1ec-6e0dfd442670",
"author": "tania castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpn3H1Vv8j1emTzJJU69oEtzl5-ANxrD8fsdjHmi3nJh3M1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx was excellent! Great customer service! Super patient and very straightforward! We need more workers like him!",
"date": "2025-10-15T18:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about Maxx's excellent customer service! His patience and straightforward approach make all the difference.",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38c3d12b-690d-4685-abc8-84be55f54893",
"author": "Robert c White jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfo5BLFjV6ehuwRa_dm8IRzC6XPe5xplL1LEtBxC7-BhqHRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and professional team thanks guys",
"date": "2025-10-13T20:56:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing our professional team! We're grateful for your positive feedback about your storage experience.",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1af563d3-f1ae-4ce1-9705-42ad1f2dfa4c",
"author": "Emillio Espinosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGsvAl0lozxuua7Zvuml4G2Ewj-CUQpoUBcvUvC_TQOTKkN-i3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, helpful employees very polite and professional. highly recommended",
"date": "2025-10-13T17:53:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about our friendly, professional team. Thanks for the recommendation!",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1841a2d7-6cd2-40ae-9bbd-22839f40d7f2",
"author": "Valeriano Blackburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeRk-TfEvErBFEIGPjZ8QmhDbEVHRZ6Sr_UVYeopJANoYq2mm7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iโve had a parking space with ESS for over a year. Reliable company, handle situations on the property quickly, and are 100% professional!",
"date": "2025-10-10T20:28:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with ESS! We appreciate your loyalty over the year and your trust in our reliable service.",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4e823335-aa23-456d-99f8-8d9666074f28",
"author": "Sumesh Sundaresan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuSTR9p5YT3RtQpnfGNFImpRj4WslPBeoz8PCAGbIMqsrNKbk=s64-c-rp-mo-br100",
"rating": 5,
"text": "paul was very helpful and professional!",
"date": "2025-10-09T20:08:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Paul's helpful and professional service! We're thrilled he made your experience positive.",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7cf83181-6917-4086-bef8-54ee3fc6fc14",
"author": "Jesus Cabello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXLQaKf6W5srtyA2DAoBT1qNNIu_5LDmXsYyTiPkh39eZw4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great and the facility was very clean. Would absolutely recommend! ;)",
"date": "2025-10-06T16:08:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Paul provided great service and you found our facility clean. We appreciate the recommendation!",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "52a81373-9da9-400e-bfa2-acfb271aa226",
"author": "Matthew Coan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvBcda2AuhmmVzwxXz5B2nDHTeJJswG2oAynhus2fbOjZ-uQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Max was very very helpful. Got me the information on pricing super quick. Very helpful and got me in and out super quick. Thank you",
"date": "2025-10-04T18:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Max provided quick, helpful service with pricing info. We appreciate you!",
"replyDate": "2025-10-29T19:20:15.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9a08e601-9495-4fd4-b482-65a245d10257",
"author": "Horacio Gaytan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8zISAbitGSz9MN79YqsQiETYlUaSNM3rcvSKXsh-ojLQ2oqH_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to maxx for all his attention, great costumer service.",
"date": "2025-09-18T17:24:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Maxx's great customer service! Thanks for choosing us, Horacio.",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "df087cf0-010d-4ee9-af7a-8da4897b1389",
"author": "reinier campos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB2hBmC8uN3xnpaPaPAroFwfAe4VeViyD0PHrVkDhcnCMHqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-15T16:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Reinier! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96ec453b-8bd1-44a5-94ab-76a1c41c61fe",
"author": "Midsiz Kunni",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU96hHPPUSjfkrsbaEgnNcZIay6iGu_n70ydVccAYc1N2VD4_1U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your place",
"date": "2025-09-15T16:13:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you had a great experience storing with us. Thank you for your feedback!",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72972fbb-6080-41cf-863f-e9a171489cfd",
"author": "Fernanda Ramon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqZ5pUEEOkENVVx1UvstZiJoldZnmJtxFfEP78UIibZyoxQONIrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-12T19:58:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Fernanda! We are here for you if you need anything.",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2dabca64-f2b8-45e0-a8ee-74b34921fb02",
"author": "Johnny Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnwIH8GPsArh95TkHIIo6RismviTbSghySArEPejArVM8OEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was a delight to rent with!!",
"date": "2025-09-12T16:04:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Paul! So glad he made your rental experience a delight.",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e465f04-a650-4887-bca3-eefadeb3aedc",
"author": "Andre Jennings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_0YqCP2LFD8VYEIZJhmeYDGFT3RdUZdciNQf_rx_pFxlPEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was extremely helpful!!",
"date": "2025-09-06T17:19:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share! So glad Paul could help you out.",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4860a7d1-eeb3-4bbd-a1f9-c05cb3844bf3",
"author": "Bob",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYxhytXixSG8pouljSZWwSrMpR2HAN7vQu1mc_KHmPOuee8gD3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-06T14:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bob, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3c1fb4d-e692-4257-85f9-fc27cb029dc4",
"author": "Murray Bobo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaSBhWeRsE99WuMnmMuSqA9So65hJEBhugGMWvBHQ17RUrOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-05T22:19:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Murray! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6a5ce92-c104-4779-ac7e-f1d3c89421c4",
"author": "Marina Averbakh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvXNrHoLNQ6zRguwURLSrfzgcKWICftYsfphJKpF-I8eDF6kKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Max were very helpful. Made us feel welcome and comfortable.",
"date": "2025-09-01T18:33:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback! So glad Paul and Max made you feel welcome and comfortable.",
"replyDate": "2025-09-29T19:20:15.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8c812105-fb20-4858-940f-13956de2876c",
"author": "Sandra Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCBmb_wXo74B-EWcBocpYnoHT6A0BnvZ7MBvr2XPHcfAWOsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience fast and simple sign up process the staff was wonderful.",
"date": "2025-08-25T19:31:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words! So happy our staff made your sign up fast and simple.",
"replyDate": "2025-08-29T19:20:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0efb704-817d-4ae4-8827-1440c52c4882",
"author": "Pedro Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-Syel46_x4Ce2ALGNRUq6FY4gNRpQCVwlI_d1idI46ZtdMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-16T21:01:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Pedro! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58101cdb-5e71-4ba5-b3b5-f0f15535feee",
"author": "Elizabeth Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaXWABa11aTTAGEARDQ8ZxEAxV4-qVJzMx5E44q2ZsXrWKfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Attentive staff & Safe environment. Strongly recommended!",
"date": "2025-08-09T20:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience with our attentive staff and safe environment!",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6361e2cb-2c90-4154-bbbd-f3a9e3642268",
"author": "Warren Braden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgjmKCBs_9INpuaAqJyMLhNcDE_GIuB_4SjYgzFigQFGPUcYk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is neat and clean and even though i didnโt rent today I will in the future. The Staff is amazing. And a special thanks to Maxx and Paul for their excellent customer service",
"date": "2025-08-07T19:34:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about our clean facility! We'll share your praise with Maxx and Paul - they'll be thrilled. Looking forward to serving you soon!",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b9fb8aed-5598-4cd2-b29f-4f8e2359b4f6",
"author": "David Teruel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVn-gjPuo-dX3iKCB92hUnp2PB8Tmww5gCOeb1cGUIKrrQwH9p=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Max the rep was very nice took the time to show a few storage units and was willing to help find another storage at another facility that they have at another area close by",
"date": "2025-08-05T20:19:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Max provided excellent service and helped you find the right storage solution!",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39af9977-bf0e-4534-9f4d-20244cfcb09b",
"author": "Syvia Aleka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2j2YaZmEftz2n-mhhvU0Ay5E-8AxkNX6ZDtal5JRGOwMTJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice experience with extra space storage",
"date": "2025-08-04T22:57:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words! So happy you had a nice experience with us.",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1b9c8cc-7ca3-44ef-ac9d-5c8a8a284413",
"author": "Tomas Sanchez Agudelo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIGjEoLmwANpcy56mryUQhp8VrE5hV_iiWuI2d7ifq5KCqjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-01T22:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tomas! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f039e29f-b060-4196-8a25-becb7635eed9",
"author": "Carlos Mario Lavao Alvarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm_twy39tYggRowWTwlv4Ajba2yGApuF4dmPLfTV08bXdtAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-01T22:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Carlos! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91083daf-133e-452b-8ba7-5c934075ea06",
"author": "Marcellus Thornton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqFa8baH_xaZy7jr4BnyE0pTQjhRddeIjgz7vrMxT93U_m2iY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly service fast and at a great price very clean",
"date": "2025-07-30T15:51:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you enjoyed our friendly service, speed, great price, and clean facility!",
"replyDate": "2025-08-29T19:20:17.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "280f5927-a440-4835-b667-73a8684f0493",
"author": "Dennis Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0jsQY6kMHBMPd8Cal2E8qblI0FMOUyc4oS7sstfFkOvl7zQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional service received yesterday from Maxx Quinn at your Chicago Narragansett facility. His guided walk-through and review of my storage requirements made for an easy decision to rent space.",
"date": "2025-07-23T17:18:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! So glad Maxx Quinn provided exceptional service and made your decision easy.",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69d3b57a-3e14-4539-bc79-2ea14ea7f6a6",
"author": "Johan Gaviria",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5QWyDghAfDR-tA9DCDfTu_13Sqk1XhT-WxH8pCka7vYph7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was amazing at the desk, he helped us out with all our questions with professionalism. He showed us around the place, I asked to look at other units and asked him tons of questions which he knew the answer to immediately. Overall great experience and well trained and mannered staff, definitely recommend๐ฏ Also GIANT STORAGE UNITS if youโre looking for one",
"date": "2025-07-19T16:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Paul! His professionalism and knowledge made your visit amazing. Thanks for recommending us! ",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c28f7ee2-939f-4817-8155-6664c1a3495d",
"author": "sophia trulis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkkRRFpn-F53b9DdIGMB4S_iREG-33AO_lHT_6LiNR5ChMJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "paul was very helpful and we successfully got a storage unit!! one we loved. so easy to get started thank you paul",
"date": "2025-07-19T16:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Paul was helpful and you loved your storage unit! Thanks for the great feedback.",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6969b985-1768-43c4-a10a-3a7605b25175",
"author": "Jimmy Le",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_fbWC0Z7Ka6wEQPYTHCzgtOxuuIvQpuK22i60XOOcjbC-XA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I decided to upgrade my unit and had the pleasure of being assisted by Paul K. Paul explained all the options available and even went a step further to help me get into the larger unit. Keep up the great work, and thank you again Paul, for your time and efforts! Customer service like this, is why I still rent for 5+ years.",
"date": "2025-07-15T16:00:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lizandro. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65eff97f-6ef4-451a-8f17-c4841d7cb30d",
"author": "jose saldana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpq8fX9u65vLuqroyjJ4l-e1NWgRlnOFf02fQDHvkzNHP_Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-14T21:46:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jose. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fa88b11-5e0b-40b0-9a62-08fbd9f38fc3",
"author": "Max G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKPUdYzs45yh0iA2WIfhWpY-whEdAdNtk0-HW_k7GRum0BJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-14T15:39:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Max! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4546b26-6b66-4b9c-80a6-61619ecf242a",
"author": "Jaheim Henyard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpwc32yyw3Eh7hwS_y2TxOF5Q99iaInoXyUqGTyHRRFOAUBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-12T18:49:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jaheim! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f2f0ed1-a794-4396-9990-bec9bdc7a754",
"author": "Suleima Bonilla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXZ8j6gmcxr4SCuWs2NeUN5fODrOiZxlECrthJSwyU9jzv-PE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iโm renting a parking spot , it was Very easy and quick process! Paul did a great job answering my questions , super helpful and straightforward.",
"date": "2025-07-12T16:12:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear the parking spot rental process was easy and quick! Thanks for highlighting Paul's helpful service.",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3f70c9fd-6f0d-425d-a873-b58824d884bf",
"author": "Karim Fraoucene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6yst5PcJTRVFMjnIw2XwdCssVqb5nDPIU2GBCrUlbPVC_RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "No ce person Mr Maxx and Paul",
"date": "2025-07-03T14:45:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Mr. Maxx and Paul! Thank you for your kind words.",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58883530-f192-417a-a7a2-f1756431a853",
"author": "Carlos Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX7A939V5yk9GdG9QAyMzrTxf3FlyAhFBLHbVE9ZTe4xweSdaB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-02T22:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Carlos! We are grateful for customers like you. ",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad175142-b0a3-43cf-97a5-d7c79ae3209e",
"author": "Byron Uviedo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQd1oUUJWYDBbX1d-eNDtmK8FK1yLoJtm-MuYF9cRpL4z4fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Max really helped me out recommended",
"date": "2025-07-02T18:24:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Paul and Max provided great service! Thanks for the recommendation, Byron.",
"replyDate": "2025-07-29T19:20:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c59669c1-932c-40f0-a0e3-9e2b27a629cc",
"author": "Pedro Castro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-Ulg5HOtZtYSd4lw4y01Jx0mEBl294bcRkTy6phfQRnSOU6Ue=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-30T15:45:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pedro! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9980924b-ea0d-4d4e-87ab-ae23496c373a",
"author": "r M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWicERYHMzkFJoLt5fPjvbSo4uwZ6nt7E7FhIhhA3EAx9962Tcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx helped me with getting my first unit and is an absolutely great manager! Will recommend him to all my friends when they need a unit. Give this man a damn RAISE!",
"date": "2025-06-21T15:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Maxx provided such great service for your first unit! We'll share your kind words with him.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1dd725bb-ec01-401c-99c2-907268f07eb5",
"author": "raul barajas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0SrPrk4wLGASqnoXNOCT8RfQHg8ilvzbXmPH4HkC7yOQ8rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-19T16:28:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Raul! Your feedback means a lot to our team.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4245248b-c04c-43cb-b596-73e7faa50941",
"author": "Jacinto Orea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ777MFbFK16wQ8i0mqNlhrdtIyhl_-fzkzs5sghAAHwsIjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-14T16:30:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacinto, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc8ede34-7810-4ec7-94fa-be976b8e1d67",
"author": "Keith Dupree",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBEW9mAlbVnzPvAafmyTIM2_ZefwjmWsQJtRLaQtOIuHsJm2cV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very knowledgeable very personable. Help all the way through. Thank you for the great service.",
"date": "2025-06-12T18:32:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for recognizing our knowledgeable and personable service, Keith.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5a270314-a4b3-4657-b3c8-4729aa8ac3b2",
"author": "Ray-J Chavis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb-pSFTziacvD1LGClQFcinGTTzpKz1GRF63JjlmPHNEP009op=s64-c-rp-mo-br100",
"rating": 5,
"text": "Max was super helpful with getting me a unit. Quick and easy friendly and knowledgeable. Appreciate it the help max!!",
"date": "2025-06-12T15:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Max provided such helpful, friendly service! Thanks for appreciating his knowledge and quick assistance.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "aec0fe78-1d69-442e-8f9d-62d8dcd64eb0",
"author": "KRD",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT5UUDGZIxedm41V6NoArcwVNGNQAT1Lg6OXAeXYqbmSXgDPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to get set up with storage. The drive thru set up is genius and large enough to accommodate even moving trucks. And the staff is super helpful. Max especially went above and beyond!",
"date": "2025-06-11T00:05:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your easy setup experience! Thanks for highlighting our drive-thru and Max's exceptional service.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f33fbf7-c3f5-4ef4-950f-e7ac1d1b352c",
"author": "Ronald Blunt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-rLaHL8XlXA4IeI-hWmuv1sLGAo0sLyg8dG1igdLkiUMOLhYxsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Maxx were great!",
"date": "2025-06-10T21:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ronald, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24be15a7-e5c1-4746-880e-3b1ab4faf0d4",
"author": "Alyssa Selorio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkpMxQx0iPiCasB5lYccVJdRFWsXbESTn758RV8uMb1UOhRGFe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-07T16:02:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Alyssa! We're happy we could meet your self-storage needs.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91241514-9601-4365-a590-657e66594fc8",
"author": "Jennie Kaufman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTYNbWrDQXg8hTRaJEpr9Sgcy-W-pe1PRFCFmU3w6CqPpTxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and convenient location. Maxx was really patient and helpful during the whole process!",
"date": "2025-06-07T15:39:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Maxx provided excellent service! Thank you for highlighting our convenient location and patient assistance.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ab0a0ad-b9d7-433d-abbd-f761fb20953d",
"author": "Unknown Ish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhHeUoJAN1ZfpueZ5PaIHaGhRxU-uFwZHNA-L0bpK-U5JXNKtk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-06T22:07:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Unknown! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9ad6615-d9b2-42d1-9ff2-afdadf547537",
"author": "SmokedOut773",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsfyrS-fGPaqiHBySNzLXVGLf8--qBuoiSUtReskURpav-zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great prices. Nice storage space thanks to Paul for some of the best customer service Iโve seen in a while very Helpful",
"date": "2025-06-06T20:57:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for recognizing Paul's exceptional customer service and highlighting our great prices and storage space.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "312f6045-d911-46fa-8e32-f98eb286a573",
"author": "Mike Roper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMu4q4_O1G3DHnMzTUYmfO7WQLGiHRwqw4J_NMacULQt0OJsI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Location has great drive up area for loading and unloading, nice huge open spaces, back gated areas are nice for larger vehicles, super clean, nice location. Paul was really helpful with all my needs. Definitely recommend this location",
"date": "2025-05-30T18:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Paul and our facility's features. Thank you for highlighting our drive-up area, cleanliness and layout.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "723f9d07-de54-478f-8b82-1aa3894a5594",
"author": "Oscar Ware",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfy0muPFBkyR_e4KFGFRGoOX-CssUE277iy5a7TRue3YKyOo4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-05-19T23:35:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oscar, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47be41b7-8328-4b7c-83bb-efad7d71edd9",
"author": "Jose Ibarra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6-DuotKRpWJ3qjG_P69jNdXk5fS9k4gQEUl1DF6VOtZS1hu1xhw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The assistants are very professional and very dedicated to their work. Thank you for your good service.",
"date": "2025-05-17T18:27:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words about our professional and dedicated assistants. Thank you for your good service, Jose!",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0954d210-7474-4254-af2d-99cf8a7c1a2c",
"author": "Daniel Campos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8cviUE088vTcVZ-XbomLPiLUzR9YJ1Uy-lOksHHsm6jEcpJJS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great!!",
"date": "2025-05-16T19:57:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Paul was great! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6b9c7a1-04dc-401c-9f5a-7fccd38ab7f9",
"author": "Michael Mariduena",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqKSFnS_giJ6uJgpLb2xx0Zsd-i3eBPaFVUKye717qrHTERfuMnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx was very helpful and made the experience enjoyable.",
"date": "2025-05-15T20:25:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Maxx was very helpful and made your experience enjoyable. Thank you for sharing your feedback.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "529fdc3d-b930-43c8-8538-ee5b3df08fe3",
"author": "Ramon Ramos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX5MDhvl3QC7fYJgvHA7yBUFcBBHv6aO9h2BVCJ68FTOtu4bHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-13T20:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Ramon! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a486b950-e767-4080-a7cc-88e2f301632f",
"author": "J Deezy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbMDxc7ZtWSvzw2OmVAdC6XNfkUrihAtUNkOSCuuwxGMS4BQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean",
"date": "2025-05-12T13:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Julie! We know our customers value clean facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything.",
"replyDate": "2023-06-29T19:20:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "45196cc8-b0cf-41e6-90a1-ccf5a947fbd3",
"author": "Isaac Poling",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrAhD6usFant_RZZCbDXGfEcfS_Irq5KxZx4JUBYwFtzhYpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, clean environment",
"date": "2025-05-07T16:44:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you had a great experience with our staff and found our environment clean. Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cd5dbe88-5cdb-4015-a9f6-f01c98ea5529",
"author": "Sarah Blalock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzwQbQIdlT29wz829IF30ta-zV3l71iX_X7dJJklE2DhLaF6ij=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I stopped in to check out the location as I am considering moving from CubeSmart to a new location. I was greeted by Maxx who was the most welcoming and answered all my questions. There is a 97.8% chance that I will be moving to this Extra Space location mainly for the management. The 2.2% reluctancy is just the thought of moving alone. Haha.",
"date": "2025-05-03T22:15:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We appreciate your feedback.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73ece8a4-0a26-4df4-b6b3-9633c866333b",
"author": "joel anaya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW94yPLWJaQqcG9VW6Rp_lhIyVGM4G0D1gqq5umGtyxPRjJ0Kk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service",
"date": "2025-04-29T20:48:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback. Thank you for taking the time to provide feedback on our good customer service.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a572bb2-9ea4-47d2-84d2-59b5e4469d5c",
"author": "Alex Lazaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCkmd0fd2E8JBbmORu97gMm_jbIvQg7-aXhMqHqlMXRi562DQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "iโve renting a parking spot for my moving truck for a while now. super clean and safe facility. paul and his staff are always helpful, too. great place overall! donโt hesitate to use their services.",
"date": "2025-04-24T16:41:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience at Extra Space Storage with us! We're glad to hear that you find our facility clean and safe, and that Paul and the staff have been helpful to you.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
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"rating": 5,
"text": "Great service friendly enviroment",
"date": "2025-04-15T20:43:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with great service in a friendly environment. Thank you for your positive feedback, Jorge!",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Aleksander Szadurski (Max209)",
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"rating": 5,
"text": "Friendly smiling faces, conveniently in the neighborhood.",
"date": "2025-04-10T16:15:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We're happy to hear you found our staff friendly and convenient.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"staff"
],
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},
{
"id": "c5271844-0ec3-4f87-9362-78aabf19475a",
"author": "C C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvhzhyljEx_hz9syTwZpMvkILYVAkCnYPQQElZDR_GaEjSfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx and Paul are so helpful easy process Thanks for all your help!!",
"date": "2025-04-07T23:02:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, C! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "8c368b4b-6f7c-4a50-95a2-c6fca7650a01",
"author": "Anthony Jones #AJSTYLES",
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"rating": 5,
"text": "",
"date": "2025-04-05T17:47:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We genuinely admire your feedback.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Amaris Esmeralda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVD4e2sxajV5ikhUJvVbnzWv2KLEfM5CxlOTt331ZEc2lCJjXwaCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maxx was extremely helpful with the entire process!",
"date": "2025-04-03T16:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Maxx was extremely helpful with the entire process! Thank you for sharing your experience.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Christopher Anton",
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"rating": 5,
"text": "Paul and Maxx were very helpful and knowledgeable. I am definitely returning",
"date": "2025-04-02T19:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Paul and Maxx were helpful and knowledgeable. Thank you for sharing your experience.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Ozzie B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6kL4UnRKkxzI0aMyiQAwu1OnHKPaNc2f7HaxN4Z3IHTgs3f1H=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-02T03:32:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Ozzie! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "505a99e0-325e-4bc8-a63d-2f5a98ae21eb",
"author": "Cesar Najera",
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"rating": 5,
"text": "Im very happy with the unit. Very clean indoor units.",
"date": "2025-04-01T19:05:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you are happy with the unit and that Paul provided great assistance. Thank you for sharing your experience with us!",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "94a8114b-dc60-4dd3-8cb7-2f6fcdbc563a",
"author": "Alejandra Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbViXYOBjMo8SxvTW2r9h8CbG7gSSZeCLhxyw0AjPh8CIT6waoZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good services.\nThe clerk with an awesome attitude and good service.\nLove the installations\nThank you",
"date": "2025-04-01T14:57:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with us is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "manny fernandez",
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"rating": 5,
"text": "",
"date": "2025-03-31T18:07:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Manny, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "046a8a76-ef6f-4b6c-839b-21f955af9cf0",
"author": "Guillermo Rojas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQsnkAVXBSrMqKtG29rcnG6EovauLu1bcG6913XcLYyLei3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Max & Paul were great!",
"date": "2025-03-25T22:54:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Max & Paul were great! Thank you for your review.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7268e9e2-c7f8-4eb4-8bd1-23cb08995913",
"author": "Kenneth Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfNwBlMK3cx3ASZ0G4gGdQP-BzHR3YpiCWuXX8s_v2h8SqLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I attendants Maxx and Paul were very professional and very helpful with any questions and the on-boarding process that Maxx handled was flawless! Iโve been in many storage facilities over the years, and Iโve never experienced anything like ExtraSpace Storage. If youโre looking for a great experience and peace of mind, this is your place to be. Ken",
"date": "2025-03-19T17:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5111e38f-57be-4ac9-be31-fd66c7d7a2ae",
"author": "emily stokes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6fCffWUo5AsWuyq00cxzqOEjh_p45U9KosnIaKSHF9BMY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very nice and helped me to my car!",
"date": "2025-03-15T20:20:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with Paul!",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd228fe6-8198-4eb5-8858-c320e99a2f48",
"author": "baba brimah",
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"rating": 5,
"text": "",
"date": "2025-03-08T20:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Baba! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0265870-4f08-4754-8907-3c3c32a8cec1",
"author": "Javier Rodrรญguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0jy85mUHhY36n9Z5pFtsyVPFru6PSCjBkbwrRgXdfefC1Dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-07T22:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Javier. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Yas Ma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFXCeRSYXji9Zetx4NcHpbtCdfuj85R8oYoOA35FhkumxxNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-07T16:32:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Yas! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-06-29T19:20:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb63c97b-fcbb-4911-b263-9e1f818b6c83",
"author": "Ben Pau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFuwEoHDMNnlhlc89d0ewHWmlGR9He0jbE6TsW6KWZ68eDyxWB=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-04T21:59:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ben! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10a677c6-a1e7-493e-857f-084ec8c280d2",
"author": "Lavisa Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0xN8WyHlNvUajJkCPyVpBEzhQeRiRefiNe29NphW4V88-SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "PAUL IS AWESOME!!",
"date": "2025-03-04T19:57:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Paul is awesome! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69a0d125-6a19-4886-81ed-23e7b3f71c4f",
"author": "Kelly Anaya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyYoUd06MjDkFb-yXWO94XxIKvyHh_rk9MoZy7qLWT68cCJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2025-03-04T19:19:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had a great customer service experience at Extra Space Storage! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cf67096-9114-402a-8597-2615314f939e",
"author": "Jorge Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgg3uohq7894DUGZeBMofIJ-BL8WJfyxY1fEmIsnb1ba4EiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-01T16:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jorge! We are here for you if you need anything.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Steven",
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"rating": 5,
"text": "",
"date": "2025-02-26T20:33:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Steven! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef04df4-2e34-492d-957a-e5bdc48cfdf2",
"author": "Clint Capone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvxKubOqkn28NA5ifHsoF-658j8F6UqBw7AvBey3F7gVx-UAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful people. Place is secure, nice and clean. Would recommend to anyone in the Chicago area! Thank you for all your kindness!!",
"date": "2025-02-21T22:04:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with a secure, clean storage space in Chicago. Thank you for recommending us!",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
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"author": "Daniel Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsf6dleX2z10NhN-j95tBD_DKV6S8Pr6XKVh3bE1Aq7gh_XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-15T20:09:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Daniel! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ced30b2-b2cd-4958-9926-4e12d6f33c5a",
"author": "Mario Nava",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKytCOVIG1t2xbcMNK1EWd9W9CQCajie0UyIVYgOEoipIL-lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul Kraneis is very friendly, great service and very clean facilities thanks",
"date": "2025-02-14T17:17:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you had a great experience with Paul Kraneis and our clean facilities. Thank you for your feedback!",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
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"author": "Aja Lowrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIlsE9fI6wWS-8Bky-rYNqmeSrAEViVWr2gnRwtR0dNdd45Es=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-06T19:11:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Aja! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58d20488-5ece-4d32-aa71-e9a550ee2e0d",
"author": "Nicole Traversa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLndQxLK34NmWii4CQcMFHEDGNLX_kuJ_zQW6lcnzQHFEwlCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-05T23:00:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nicole, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Christopher Perez (Prozy)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjzgRaVy3BpQzW60wEDLPJoUnOBNkr6AvGRdXv8kdE3qRGFwZb8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rental process was quick and efficient. Units are clean and easy to access.",
"date": "2025-02-04T19:08:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We're glad to hear the rental process was quick and efficient, and that the units are clean and easy to access.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
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"author": "Lenise Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHxflg2vlVF0wDGCjJk0-pz8lhQVBa4E5tVYzyfmRfhLWEnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Max were very helpful!",
"date": "2025-02-04T17:28:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Paul and Max were very helpful! Thank you for sharing.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Carolina Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdMronxTAynhWqxWP_BY2sqZHdnGbhqv7L5f1pjuXTNlP2SOE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-22T21:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Carolina! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe96b1d4-1ccd-43fb-8f71-1a94b240675a",
"author": "Aracelly Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1GB1Mslgr6fYLNToVYrJo1m2VL1_1Yfw2PI2ECn5IM6Rb4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-22T21:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Aracelly! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d774a60e-2e2f-4441-b387-07212c046d0f",
"author": "orzo frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU-SfU37pBF-ZITKwHWHaYQGZZRoz3HjnDQumctbWHj27w-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service very accommodating",
"date": "2025-01-22T20:51:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're privileged to hear that you found our service excellent and accommodating.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ariel Imprint",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEQE7-baNAfJmYtB7FOWoIl4YkcJLQZv0oOqEJH1elXpkasIRd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-20T19:27:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Ariel! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce9b1677-5c9c-4927-a144-d4b2f5f8fc85",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs_rGQMolAhnShMy24MXMgJVpw3ygf3ja08mMOI1VzROXyjsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-17T18:28:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mike. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac486d11-1cb6-4cf1-8e86-e66e288b32d3",
"author": "Eihan Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn9BJ1ubjiWXGIie7fKB1tFhqcQ2S-6K6XL7zmaTor4TQzN4os=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-17T18:25:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Eihan! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "211c199f-a35f-49f1-8ddc-478c5df26067",
"author": "Malik Hebron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQCqeblZH7uWNYfzY5fE14DKutz3MLKRybiGt1BGZrDLiVow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place ever",
"date": "2025-01-15T21:10:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you had a great experience with us! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6633f185-c74b-4f0a-a8f0-80007e53f0ec",
"author": "Jamie Kirschner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUXGcfwoEf11klLJhXJkuib5aZWwcsRWs9vRUk66WdGCE3L7e5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-13T17:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jamie! We are grateful for customers like you. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10b6dae3-d347-43cc-b323-2df39c4d6a79",
"author": "Wille Terry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTvPowmpSRq4Dfm7yx6KPan7l5u00OluaouKcIDy-juuxwiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-06T22:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Wille. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cf2a9c0-8ecc-45bd-bda1-4e4637b4517d",
"author": "Roneisha Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU30zKchTcYwjpcMfSa3U7b5mqDzTb32o-aTVBLb6X9uWSyr_JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-03T21:35:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Roneisha! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4e22914-7868-4303-ae17-d70ff7bd903a",
"author": "Keiarra White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJiub4hwTJgm2U67dao4w5NwTmoFhax1cwsrUAJq8QI7zx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very patient and calm . Paul provided great customer service . I advise Paul I was new to using a storage and Paul made sure I knew everything needed and I picked a great storage to store my things",
"date": "2025-01-03T20:02:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Keiarra! We greatly appreciate your positive review and are glad to hear that Paul provided excellent customer service.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2f29cd0-0e57-4dab-9da7-5c198da52cd7",
"author": "Inocente Delacruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL8JqcCI6W5azqQ3KiS8OPs9smSaU2IEXkcK6ND1vV7Kp52w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-03T17:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Inocente! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73d683c4-6640-44b4-9072-23a691d0139f",
"author": "Jose Paiva",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIM0ae8G1112uXYbuYNz6s8MJxniwHzFsgPv1BO5MINsddooQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-17T23:55:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jose! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "916d51e2-73c1-4770-aa5d-64de85eef608",
"author": "Pablo Suรกrez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaNejEu5Rg8tuJNY8f4NCiVYA_b6MiOElMSvaL2AnjgNNCM2QpZQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extraordinary place,clean,good pricing,great location but mos of all amazing customer service...\nHighly recommend.\n\nPaul at the front desk is the best..",
"date": "2024-12-17T18:17:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Pablo! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call at (773) 804-8808 if anything comes up!",
"replyDate": "2021-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "7e87cf36-d15f-4251-b136-fade287f515c",
"author": "Kelly Cupello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGrinr_jp-us0rcprFIukSag9btf0F5SrM7EXwr1_fYyIG8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-13T16:43:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kelly. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "800c3d85-5e38-4677-8e1c-12f813b704e5",
"author": "VW",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXESmLOYaV7jwtl7zoaTSrjmKXLpNYm2LopYtAJ3Ekx6aARltEa_g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility is clean, spacious and user friendly. MAX and PAUL did great!!! In and out in 20 mins!",
"date": "2024-12-10T18:36:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cf740eba-3f61-4f02-ac1a-450acd324e51",
"author": "Dominique Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbhticouV-4mJMLHKLI1fTbe4x_h5n-w84e54BwJs_U4OlZZM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Max and Paul did an amazing and stayed after to help me and my sick grandmother # Narragansett is the best location.",
"date": "2024-12-10T00:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Max and Paul are glad to have helped you and your grandmother. Thank you for sharing your experience at our Narragansett location.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b85dfb40-378e-4daf-b726-ce75e20eb57f",
"author": "Lok Wong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGqhFmJp2UcminSnJ4L6cPzQ_SArPQvHcj4SJzSrwPPVN-gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an amazing experience visiting this facility, staff is very friendly.",
"date": "2024-12-06T21:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your amazing experience at our facility. Thank you immensely for your feedback.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "763f6533-9971-43f2-a4b3-fefbbddeeca1",
"author": "Tommie Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeRBEKTBDHOLkDs5QQ9wLuKcdOriN_2vIwYW5-Qe5QovqGXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul and Maxx were great!",
"date": "2024-12-06T19:10:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback! Thank you for letting us know that Paul and Maxx were great!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36a35916-71c6-4ec8-b579-aae65e44f58a",
"author": "A3 Djs LLC.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7A71EuEA8kKxUFhu1-a8ifp8IYV4Hp7FyWhar64hMw54FS08=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-04T22:14:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, A3. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "885faa41-5d73-4b3f-bc6c-7ddd5fde597b",
"author": "Aracely Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK28-Hhm9NpVm61yOYO6ds7jZfGS3S8rkDE3velNIbLY8K2ZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-12-02T22:05:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Aracely. Your rating means so much to us!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51d7d436-4208-47bc-9c90-4fab6119bb0b",
"author": "Jim Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1EXXI75vMvSlDs3JaGIzzR9Xgsy9XYS2Y9KGizc9rzv_oUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very happy with customer service and price.",
"date": "2024-11-20T21:00:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you're happy with our customer service and pricing. Thank you for your feedback!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "09448a7d-ccd0-42cf-8cae-b9c24a78cba6",
"author": "Jonathon Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZlWsaTUiuuv9UnlFnIgAg1JjaohRLg6kfrSjPWsj3bGD8-sE3Xw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-17T02:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jonathon! We are grateful for customers like you. ",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56bf1866-643f-4733-8ab5-a708e57dfd7e",
"author": "Sammy Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0_VU7-LdRmX3X-lAN1ThnBuzuEwXb2wsMFBG4ekLfE_ZFR7X4lQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Z, she showed me everything I had to do thank you",
"date": "2024-11-14T19:27:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experience with Z. Thank you for sharing!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "402fb5d6-4f9f-4cf2-a8f3-94269e70b4c6",
"author": "Jorge Izaguirre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM3eWib-FvMjlelN7Z0PH5GZJ1_5Dr5E-SXy0mOJ3R52T8Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie was really helpful",
"date": "2024-11-13T22:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Melanie was really helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "557e5b78-130e-4727-9d11-994e5f015532",
"author": "Mike Bruno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa8RVnlq40vQdNRBq-jOL-ktPcM1ewKC5RwGZR_7_vtzRZwiCP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient and clean facility. Manager was very helpful getting me a storage unit on the spot. I was using a different non climate controlled facility and was very impressed at their offerings here so switched over.",
"date": "2024-11-13T20:19:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive review! We're glad you found our facility convenient and clean, and that our manager was helpful. We're thrilled our offerings impressed you enough to switch to us. We appreciate your choice of Extra Space Storage for your needs.",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "106076ce-da52-4eb3-a6f9-00019ce0698f",
"author": "Paris Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmAyIdvt56W058Mn-hHew4lQB3Vtuzgqduvepjb2kVt-W60005=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie did a great job",
"date": "2024-11-13T17:47:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. Melanie's great job is much appreciated!",
"replyDate": "2025-06-29T19:20:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0763c5e1-84c9-4680-a6c3-1f30023a091c",
"author": "Anel Sabanagic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0sCv3q71KK9aZRdQahK9iydyIoOc2eegfVaS6iqDjhYmpQXM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service ๐",
"date": "2024-11-12T20:45:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Great to hear you had a positive experience with our service!",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "691a3be9-1de7-4631-9a30-4797b2d0d473",
"author": "Julia Fajardo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNjgcK6oheoTiyOAYE8xA65d8XzT7-c4gMe2yysvv0uWNex0Zr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-09T22:37:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Julia, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "645521b4-dbec-46d3-9d3f-a9526b225c80",
"author": "Maritza Moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLmi8Tm272StvLAnGv92-srbJZkbZWM9QFzduhIGA1LoMqFpvL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing staff! Definitely recommend coming to this location as itโs very nicely taken care of and staff are wonderful.",
"date": "2024-11-09T18:02:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is appreciated! We're glad to hear you found our staff wonderful and the location well taken care of. Thank you for recommending us!",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "84949788-5762-446a-aafb-1aed7ab63323",
"author": "Nivea Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7RNGTX1O5xwZGU-FdbkcGGihZC3wHEI3L-8VJbE54v_NCGxCo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I like this place I like how Paul helped me even though he wasn't at work yet and help me out right away",
"date": "2024-11-06T15:43:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Paul is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30001126-768f-484a-b268-2c6ed6b7eb13",
"author": "Samuel Uceda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY7YvN2du7LmSJCCDH3a2brKtT2hSXmlBhcLSjAisnK3iHXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T16:45:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Samuel! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dab8e979-c8d2-4899-8af4-255606b5f2df",
"author": "Pesca con el chapin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTwNIBKqySGJ6BCG6CqalRBhpC3hGnO-UdxOD3kHsKVIHMT_UnrQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-01T17:12:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Pesca! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5c1ae28-6955-4601-83ea-b1b0260d31bd",
"author": "Sylvia Delfi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXH-20SsG4JVoSQEW17IsK67rDY8oyzZzJJCWuHvgur_eCI16we=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-28T22:43:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sylvia. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "125cb3c2-49df-4d1d-a686-6c7bee88d62c",
"author": "Waldo Olea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAtRokQKb19lJo01ypxSyHNat6hvjDDklPi6e2XZca5MDVfLQ2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best experience ever thanks paul kraneis",
"date": "2024-10-18T17:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Waldo Olea! We're absolutely thrilled to hear about your best experience at Extra Space Storage.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9997e7bd-854f-442a-8f79-ee7f5a89d907",
"author": "Kemper Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWiTQyX5WvRt9V-WgnvdkGk9HuOGBT4VdaNa0XE-6Fp8eg4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-16T20:05:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kemper. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jay Butler",
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"rating": 5,
"text": "Paul was very helpful on showing me option!",
"date": "2024-10-15T20:56:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive feedback, Jay! We're glad Paul was able to assist you with your storage options.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
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"author": "Luis Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIgG4WwUUUP0G6DL_ne1DGJySy_fOAD79uHp-kxpzyQuICyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for the quote Paul",
"date": "2024-10-14T20:48:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with a quote, Luis. Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c20da1af-2e99-4526-8ed7-773972b340b2",
"author": "Christian Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9bfZxTeQ5mmFj0y27LuLgtHCsc7-PQWEC7xXAd3NGKBdM1zo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service !! Paul was great glad I came here !!",
"date": "2024-10-12T22:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a great experience with Paul at Extra Space Storage! Thank you for letting us know.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "rome roman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo9qdc-bavQ2xly2iqtbQodzT0_JIK8Pl-BMX2qAuVldYu-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-12T17:35:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rome! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ebcb721-f6a5-4013-b62c-c0725ddd1e58",
"author": "Jaime Centeno Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEfSurGZzi6pMeriRz2Cw2rPbil_3Si8hQAt354Atb5aDLvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-10T19:43:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jaime, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd0aba4d-e05f-4011-82ba-a429b8758d2a",
"author": "Delores Common",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK95Sy271R4eZPY9dSjTURZt1EIEDqmw83JP1XQLbdboJO5Gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-05T20:49:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Delores! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a182d153-8a08-4a53-9b3e-75c6924f9769",
"author": "Isaac Tellez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEp-qtNt7mZFOihgTdgQzwOTwevUc7BxlP4Fj7s9k8AtUlDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-05T18:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Isaac! Your feedback means a lot to our team.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d9181f1-128d-433b-acbc-508b9e1ca0e2",
"author": "Elena Hease",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNrEkrVKFVpFxfMEZI14xvFe6Y0CAAuQFRt24wkRBJNEjyYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We found exactly the storage we needed- Paul was really helpful!",
"date": "2024-10-01T16:12:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Elena! We're glad Paul could help you find the perfect storage space.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "39fbc91b-a877-4e1a-b615-35ff3632752e",
"author": "Antonio Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1gyaTUCoXaRGeJz2LSdndWtFO8N3olMLsw43Kg3M_QTL0i-il=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-09-19T17:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Antonio! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d13bc8c0-a2e5-4858-b742-214153d3c9c6",
"author": "DENISIO V PICKENS SR",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2j424sau8ISt1VoFnZxlO6OarJUcorNvpZ7YVx7-Txa0B1Gc=s64-c-rp-mo-br100",
"rating": 5,
"text": "ROBERTO WAS VERY HELPFUL AND KNOWLEGEABLE..THE PROCESS WENT QUICK AND SATIFACTORY AND HE WAS SUBBING FOR ANOTHER STORE..GREAT CUSTOMER SERVICE",
"date": "2024-09-14T16:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad Roberto was able to assist you efficiently.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "63145acf-9df5-445c-a913-97c7682928df",
"author": "Tasha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZB9kr-fCr8Usx9uMn6MrONDJgNqizu7rM-ifF4yIVbYGVL2UdFQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul is a great manager! He is a joy to work with, for my company we use 5 units almost daily and he is very friendly person. I would recommend extra space storage on 1944 N Narragansett to anyone.",
"date": "2024-09-13T19:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We deeply cherish your kind words about Paul's excellent service at our Extra Space Storage location.",
"replyDate": "2025-06-29T19:20:24.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "409bedc8-99b0-4ed9-b264-0cc5ea399f27",
"author": "shaleeka milici",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV99xG3di51DkSvkZt_Q7ua_o54DWeamUVr2IN0dU8zr9bcZxh6=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best Extra storage space ever great customer service Great Service the place is clean i recommended",
"date": "2024-09-11T20:15:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're thrilled to hear about your great experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Dee Bee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW4viajCowUAm6P6S3ip7l8g2euD6IXXbzuFM5_JgYuvRikw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was great the staff was very knowledgeable of the services they offer and they were very helpful getting me the unit I needed",
"date": "2024-09-11T16:45:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experience with our knowledgeable and helpful staff. Thank you for taking the time to share your feedback, Dee!",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Umair Waqar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4da-MP80lX5a9hm3IVMiyPPYu8Qrq7zhwRr8vIvr__Y1T2h4r=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul helped me get the storage. he was really helpful. thanks",
"date": "2024-09-10T22:24:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Paul was really helpful in assisting you with the storage. Thank you for sharing your experience with us!",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "6a3e02ba-5dc1-4de5-84b6-45c988ee1058",
"author": "Smitty B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoDCvMbWVy3W13JM2QwrbFn-GmqJPpSLdB_GIG1y6haHptN6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie was very helpful and answer all my questions",
"date": "2024-09-10T18:28:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Smitty. Call us at (773) 804-8808 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "ca164651-8054-4fef-a7c0-dd2fd1c43df7",
"author": "joshua robinson",
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"rating": 5,
"text": "",
"date": "2024-09-09T15:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joshua! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee79c876-66e2-49d9-99a3-9dee9cf9da6c",
"author": "MICHAEL E",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-X-6YWM1MO7eL6kj-CS3i_g1gODbqfzX2QpJH7oDwZc9qqA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great rates.Good guy really takes care of things highly recommend",
"date": "2024-09-07T21:34:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your great experience with our rates and service. Thank you for the recommendation, Michael E!",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d56b0f5f-cea9-4715-8b0d-0f894912cf73",
"author": "daniela dominguez perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpuAtk2R3GZ5uRNMbuPXV2O1cKxv7ePkEXm6KuNsAREqSW06A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!!! :) super helpful!",
"date": "2024-09-06T21:57:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Daniela! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "e6c5e0e2-d3b8-487d-87d3-f941c39a8fb5",
"author": "Brandon Radd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV19cl8hXvoOx55KoSeUqkoNjDJXgMlk5uDePHsNWlikJxdV37c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-03T16:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brandon! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd02fcef-b1ac-4f9f-979f-3493a7eedaa2",
"author": "Victor Manuel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMEZTMIT6qeTG6anHHBNP1v1_t7nR_b9Vnegjm0ZwoOAxnmwU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility paul was very helpful and great prices would highly recommend",
"date": "2024-09-03T15:24:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're glad to hear you had a great experience with Paul and found our prices to be competitive.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "e28c95a3-9c59-46ff-8df5-613386b91997",
"author": "Abraham Romero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWggc6lfnzDo3LoV_XVeEee8enDlumrCXrF4GdxH-E8GrEvlK5d4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super",
"date": "2024-09-03T14:40:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Abraham. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfd56f1b-4755-4a6d-b948-445dbd1a28e5",
"author": "Jack Burress",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBvQbGral0dzycWRGcSPJ9d4DWuzx1HabWrDVRWD3-LeESg24=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got me set up with a unit quick and easy! Very awesome staff, Paul was a great help.",
"date": "2024-08-19T19:24:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you had a quick and easy experience with us! Thank you for your feedback.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "f5279e2a-0339-434a-b69a-31b382773878",
"author": "Pablo Cardenas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLq-xJ4qyhawEHSGhgAMO2ZWgg3aDmv4GYD8JPr5orpiMY4pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Damaris was excellent and was extremely helpful and wonderful to work with.",
"date": "2024-08-14T18:46:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We greatly appreciate your kind words about Damaris.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "626bebf0-cda2-4a04-b61b-73f87c433dda",
"author": "kenia valerio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRNW4EUXVkZ-9f9A3Q8j7auqcmbXttSqwdghgy15bmlV99bpu3jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie was very kind and made the process easy, thank you",
"date": "2024-08-10T18:18:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Kenia! We're glad Melanie made the process easier for you.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04781ad6-b13e-4c94-baff-c67fea8e69ef",
"author": "Antonia Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs1XF3YeDwvjnoG6rxbs151UWO2kzEI9kHRRpQ9vJS-bz9QA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Melanie and Paul were great",
"date": "2024-08-10T16:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Antonia Gomez. We're glad to hear that Melanie and Paul provided great service.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35326f36-a363-47a7-bde4-83a0d097cd4e",
"author": "Torrance Chester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLKYb1Bbwy5gQqTmcYpIzKWFjC85WWDkfKcBdzwub1OXYaqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie was very nice and helpful",
"date": "2024-08-10T15:08:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Melanie was very nice and helpful. Thank you for taking the time to share your experience with us.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "35677ef4-c9a3-4858-acab-f049bbdaca35",
"author": "Victoria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9tFyoPFA6Jhd_kAI7BRUk4tf8bSGWZV9498CCRWoHxnA_rkTrPA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage unit prices, and everyone is very helpful.",
"date": "2024-08-07T20:06:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you found our storage unit prices great and our team very helpful. Thank you for your feedback, Victoria!",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4a5a1b73-5e38-48b8-9fe0-55ca7b8f4fc5",
"author": "Kevin Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIesR7Ayzg0RcZhSQwUndOW3oOI4uS-WD2DzWckHgJnMIs7TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Friendly People .",
"date": "2024-08-03T19:39:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Kevin! We're glad you had an excellent experience with our friendly staff at Extra Space Storage.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "e7d9c119-7f61-4dfa-91b7-7982729c99b2",
"author": "Christophe Ringer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKieDSkA6rFPGWzwItwPTuC_ZZNll8eS_qevhJSQPepiYbhkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-03T18:22:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christophe, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8bfa3e99-0a6b-43c2-b356-fd388f222d7f",
"author": "Kriang Sukcharoenphon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIllOFknzKZbw9oagBHzx5ejGoxO99MEvbydyC3r73sGfj3hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-03T15:40:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kriang. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "474ee0c9-00df-4e85-bdbc-d78b2a357c9d",
"author": "Hernan Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAmjU5WUuu5-IjpKUEy78gvyc8H-WuDAb4BpSqKf5Hi3UrCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-02T20:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Hernan. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "795e32da-d665-4931-9101-43f3cfab227e",
"author": "Lawrence Pfost",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkgNB02o9KdZZB_XvK4Z2tqHbzx-4uDvO-r2ejJjltMW1NGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was exceptional thanks so much for helping me out!",
"date": "2024-08-02T20:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time. We are glad to hear that Paul was exceptional in helping you out!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16683261-0e50-42a6-84a3-f39a8779074e",
"author": "Ev โEveโ M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBc3TvJGuv9fWRBEJGWnbVvmOeqXOGcHrqPWZjkcESpGA5fSq3OA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage unit, clean and great staff! Paul is the best! He's helped us so much!",
"date": "2024-08-02T16:12:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that you had a great experience with our storage unit and staff! Paul will be thrilled to hear your kind words.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "17243806-f0c7-484f-af98-63545a92d210",
"author": "Jose Enriquez Loja",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKSsmIvwGS_sMvgHsvT-jbHJAAP4AXK5wdZV-niR0VpbWMxUo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found a parking space for my box truck, good service from Paul.",
"date": "2024-07-30T20:11:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you found a parking space for your box truck and received good service from Paul.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "68119115-7ce4-41f8-bbd5-52a895f6a2da",
"author": "Jaton Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdAgn9ePGmDyoAh0XLEpV9EeDoi96SJ0y3k8-oQpoOh5rafA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-30T18:00:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jaton! We are grateful for customers like you. ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71275025-95dd-4657-aa2b-36f943a09919",
"author": "Tim Bui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLnBw0WMCUSWyPdIKjpNiaWndOKZZEr1utS_HOl9sgB4av_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great services!",
"date": "2024-07-26T16:12:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive experience! We appreciate your feedback.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e76c9966-c2db-4133-90b6-352586503756",
"author": "Edwin Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8Kv3xlPxHlr939kH_H7WHOjcMA9vXI-rjli6dZk1VrTxIyX1oUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Melanie was great made yhe process so essy",
"date": "2024-07-23T15:33:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Hernan. We appreciate your kind words about Melanie.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2a22d8f-66ab-4961-a756-654d6042245e",
"author": "Rosa Poblano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7uHHN0caPSMP9o6WS1rlTdUjlAhX4MGgcMw60uxms6EiFfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-22T18:27:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Rosa. Call us at (773) 804-8808 if you have any questions or need assistance with your rental! ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a417c7a-6847-4a4b-8d48-8ab217526a31",
"author": "Larry Hardin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL7pPUrKZsYWoayhYT_bxv_mdwxjbniZbyN6sofGm03t3whg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-22T15:42:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Larry! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0245f8e-19e0-4867-8b6d-fff7b49fa03d",
"author": "Jarell Wilcoxson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsWFPNIdrGa68-42GXOrwkZOrWWOyJ3K249le33g9F8fUZnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service from Paul. Very smooth encounter.",
"date": "2024-07-17T19:12:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Paul is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85de33d7-5a16-49d0-97d2-7938d1f7567e",
"author": "Alejandro Arreguin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWchS2ttHVktniU4fdDJ0QIUljSa5c1QQIMTtTixjgAEbvfE9YB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-17T17:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alejandro! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc0623e6-8324-4785-8685-65349f9d97b5",
"author": "Ames J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9ly-s_NVvdowJr-awCWS6mUDHPUCt6lf5nPYnvDwVxXay2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T18:44:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Amy! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (773) 804-8808 if you ever need anything. ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1b2aadf-0bff-467f-a2ed-8f371cbacd32",
"author": "Raรบl J. Vรกzquez Lรณpez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9ug8atwA7PW-B1F4gmfR9ZWUm8wbS8lQzivNzcp3a5FNjwxxE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great spot. Safe and easy.",
"date": "2024-07-13T20:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear that you found our storage spot safe and easy. Thank you for your feedback!",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "623577e1-3ae6-4f2b-a72a-4e93f7d3be2d",
"author": "John Terrazas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0ZSZfUW2JlqJPF-N3BBXWdJ02-sWDC572hYWHMcpOxbXgNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place nice atmosphere",
"date": "2024-07-12T18:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are glad to hear that you enjoyed the atmosphere at our storage facility.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad3ec366-20f9-4753-ad4e-c27bf8688980",
"author": "Carlos Lira Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXd_2I7ucveBDlLaQoUgmr_ZXUdszED_3bOgikjiDpLo9FGTmYB=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a delivery driver had a delivery for a person in the facility he was a major help on contacting the person thanks Paul Kraneis for your help much appreciated",
"date": "2024-07-12T16:32:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to have been able to assist you with your delivery, Carlos Lira. Thank you for your kind words and for choosing Extra Space Storage.",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e5d9b753-5b9c-4081-9c48-755564350991",
"author": "Jafet Carrillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMdNGWc4dC8-At4WEVdqdXI4Gup4sDe05Xkcb01-LRr-Sn8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-09T17:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jafet! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fd8f648-603d-4f63-b8db-9d0b7a153785",
"author": "Ivan Escobar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxp0aQpbNrfQ2a1CjOqrkj_b92M5gx153Af69iRi4KWfhv5erXCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional. Great Help and assistance .Thanks for making the processing nice and smooth. Good Job.",
"date": "2024-07-09T16:18:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ivan. We're glad Jeremy has been professional, helpful, and able to provide you with a smooth rental process! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8800bd50-03ef-4d26-b8a8-e4d80ecfae19",
"author": "zachary sicard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxkOdMK2IBpWi2zw-F_XvPW0dZ1ojDgb3ahHW46o9TOkp-xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and really helpful",
"date": "2024-06-27T14:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are elated to hear that you had a great experience with our service. If you ever need any additional assistance, please don't hesitate to reach out to us at (773) 804-8808.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50ed27ca-c76a-47d7-bfd9-9b4553f2ff6a",
"author": "Vince Borowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtcR_u_bffF6Aw6D7CeNJVYJz-Vt54Ittg5uv2PkdPJOSuYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-22T19:25:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vince! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55032ce4-cc04-45d0-8564-0750d66a5c89",
"author": "Ray Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHiAcfFCO-akEEpsFobcumRbRqd-pa9KQBLdg76WxgaAjAPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great!",
"date": "2024-06-21T17:09:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for the positive feedback, Ray! Thank you for recognizing Paul's great service.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c6ef8f9-8507-46de-98bf-920bc892d006",
"author": "Philip Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSp8izhSHtc5IkubTribf2RbrpJy9e25k9PK5ZXEqrZBc1v2BhSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul Kraneis awesome service and super helpful.",
"date": "2024-06-15T21:09:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Paul Krane provided you with awesome service and was super helpful. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-29T19:20:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "90a53f5a-4234-4b22-b2d1-dc0856750795",
"author": "Arianna Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1JcbzpGBKEy-DU2XZGeqHKiLs6mU-zACTzbSiFAKFa5AqFs-Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was very helpful and attentive with showing the right size unit for my needs",
"date": "2024-06-12T16:09:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to have helped you find the right size unit, Arianna. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "997d772c-9a4d-4fba-915a-42b4497e8a6e",
"author": "Chris Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt087F8uaMg8PXR6px0J9Xw8dcRca8s5m0_cl5VuDk1yOLbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The bubblrs were baller and the service was immaculate!",
"date": "2024-06-11T16:42:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our service and the quality of our storage units. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f559276e-a31c-4dad-932a-ca6ff71ae3d4",
"author": "Brandon Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIGrAFi-ncGO6qfuHX13crB6XqIGN75YZILpjgAaGYl_bfGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is extremely helpful here. The facility is very clean also. Definitely recommend this place.",
"date": "2024-06-11T16:41:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We strive to provide a clean and helpful environment for all our customers. Thank you for recommending us!",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "56cc3559-7a25-478f-9fc8-e5f4eba9f290",
"author": "Tony Satin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULotzbNVf7RVqZanc5gqrSem1UH9AjoQFhNZFDF_LDqucgdtmD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-07T20:21:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tony! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (773) 804-8808 if you ever need anything. ",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d00fa7ef-b9a3-4589-89b7-872b87a9b8e5",
"author": "Ray Whitlock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhyGDEYzLU1LyYp5o_s_NfVMbjUW2-EF6R41ncIUZZSPRIjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This location is very clean. Both Paul & Lizandro are professional and helpful.",
"date": "2024-06-07T18:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear that you found our location clean and our staff professional and helpful. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "187e52e3-7b08-48f3-ba74-43366ebf647c",
"author": "Santiago Parra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLi2MMrowkHroBHTucSa3zj6piaof8qaRuq3ajflu3KzZtsSVeYA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place for storage of work van and vehicle and all your storage needs.\nFriendly customers service.",
"date": "2024-05-22T20:54:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you had a wonderful experience storing your work van and vehicle with us! Thank you for choosing Extra Space Storage. We appreciate your business and look forward to serving you in the future.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f69c490-f640-463c-af17-f7f50b626e98",
"author": "Paulina Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSlw5F1bi_npCH76A0o7KiyRLGcfkfHJUpWHJUo5UozwYqMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-21T00:02:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Paulina! We are here for you if you need anything.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adff0b19-af20-4e7f-bc2e-4ef8d226c260",
"author": "Dennis Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3ImQ-Ma-naDnT4ncqA8fR0CaWyE7KoamWjxsy4LPO_is1Fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Store Manager Paul Kraneis was excellent. He gave me the information I needed to make a decision versus renting from Cube Smart Storage. There was no comparison!!! Extra Space Storage is top notch and Store Manager Paul Kraneis provided a top notch customer service experience as well.\n\nThank You.\n\nDennis Smith",
"date": "2024-05-20T23:05:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with Store Manager Paul Kraneis at Extra Space Storage. Thank you for choosing us over Cube Smart Storage. If you have any further questions, feel free to reach out at (773) 804-8808.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a5475ce5-b84e-4ce6-bc6a-95e4810f8969",
"author": "Matthew Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa6Z8gOMjxjab796vDfbn1p4VaRoJvf0NbVB0-9AwzlVaD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-20T16:48:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had a positive experience with us. Thank you for sharing your feedback!",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e959af03-7a3a-4d9c-a6af-935531a3b12d",
"author": "Jess Villa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYjqNocmglMYlp7Meiu7ZeOEorvlMfJK8GdVWXG7cGeb4Q_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro was very knowledgeable and answered all my questions. He was very patient as we tried deciding what we wanted.",
"date": "2024-05-18T19:50:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that Lizandro was able to assist you and provide excellent service. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9110f9aa-b37a-44ad-bec4-254e62baf224",
"author": "Jakub Rola",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaZAoXbmvOAXfKrWolGJu8gJFmnwsAbm0Y3r8cpqUZFCzHQ4IM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-10T16:24:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jakub! We are here for you if you need anything.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea855b62-322d-461b-bc56-3583ba6628a4",
"author": "liz Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6rjCfqG13pnu-WlqpVUBptoaHqN5MG-a-e8xfqorg_j2Fit7GWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T18:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Liz! Your feedback means a lot to our team.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a913636-da3f-4866-8099-ebb56e6d0df1",
"author": "Madelaine Trujillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy1saZZliBqkoed6Y-nbtf-iuNsyV9cw6fqKS7RL5xHdOhL-S2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T15:07:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Madelaine! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "727cae89-e60c-465c-9ef0-dfd2039cccfc",
"author": "Tim J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVhtOo8cRTUWeTkWMJIECIihalxAJU8D50oIZEDIib3l5BvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very thorough and informative!",
"date": "2024-05-03T18:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tim, thank you for your review. We're glad our team was very thorough and informative! If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f83b00f9-b069-4dc4-88f9-3a9462a5e072",
"author": "Alexey Galkin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMs8a-pO_ckUQabT01H2MFRa6h26S6oNgEpdtg7VjHF3vkSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Paul was very helpful",
"date": "2024-05-01T15:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alexey, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Paul was very helpful. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab48693e-496c-4a34-925b-b366ace2900e",
"author": "jose garfias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCFaUNprXGD9UQkdqSVHdpmP4ctgCED7my1YIZPEq3iTMX0-iArA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-30T20:55:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84a0d5dc-59ef-44f1-97ce-30adb15ebcf2",
"author": "Lawrence Mcwilliams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt0UydD2IBkaO-DkIxx-sLxrR-MRqbASSNAvA5otDMDq40Gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a good experience",
"date": "2024-04-22T00:48:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lawrence, thanks so much for your review! We are thrilled to hear your experience was good. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e66f8d5-ee30-44ae-b02f-ad76692d3cec",
"author": "Andriy Mazepa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8Tn74dvbOZlWm9OsaCiMWq0zzi-LWKnYy8rqZTnRG281CjkpR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T19:12:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andriy! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b7a2baf-8cf4-487a-b153-b5734452dc55",
"author": "Phyllis Timpo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUD2mOx5mpLRSULJgiCyZATXDxroeXNGX9ZuGqg90Qrd6Wlo7Xo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great and showed lots of options to help me make a decision.",
"date": "2024-04-06T20:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Paul is great too! Thanks for the positive review, Phyllis. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd072467-564b-4941-8f42-265206d3d112",
"author": "Chelsea Freedman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_MdVswgjtHD9TZ9GDJzvDk_NXdTjD8ELI7YqnJlbVxTDItAaYIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-06T16:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chelsea, thank you for your positive rating! Please stop by our office or call us at (773) 804-8808 if you have any questions.",
"replyDate": "2024-06-29T19:20:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8be927c2-94cf-44ab-95b2-ee6ee20f468e",
"author": "Venesa Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBIEogZvE6eHGi2BdKGvhEOO6Nb1eDOPMGh6VciK28tR48GCewfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location. Very clean and friendly staff. Lisandro was very helpful!",
"date": "2024-04-04T22:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Venesa, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we can provide that! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3e5b72e2-3dbb-42ff-baf5-cc447f287da6",
"author": "Alberto Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq83NJvmQ2ni4xf25cWMYNjrYmEJtD3BOJRTfmDiqA7Nv9hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-04T21:47:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Alberto! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1b92207-c9d8-43d5-831d-8d79bbfead63",
"author": "Aldo Ponce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaEcAzLqEL530ZBJmTmNuKDHp4gpx_EooUw8CQ2biY0JBYoS5odA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-04-04T21:39:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Aldo! Please give us a call at (773) 804-8808 if you need further assistance with your storage needs.",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76e2e773-e587-49f5-9dc0-3b4614afbafe",
"author": "Randy Weldon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFuBThYLxIe59qhfeKBRAWYsyl7UQUIaXTlm6r35coA4tpow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-04T19:40:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Randy. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72674b8b-b241-420b-91e1-fcacf25a428d",
"author": "Egor Kustanov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWksbWuQgn-okUpZMeLD_qmem5Dfh-Fko5k_a4D9Z4aDjpbE3Bl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice guys!!!",
"date": "2024-04-04T18:40:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Egor, thank you for your review. We're glad our team was nice. Feel free to reach out any time at 888-storage. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee1ee98a-62c4-4b42-9f3c-d32bd71698e0",
"author": "Michael Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7IvksT2EzU2ZMKJmQMWZAq2aqA4qrubQoM2HLzuU8IGFZcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-02T18:35:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Michael! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f885886-14ea-4995-8692-6e6250f7c83b",
"author": "Rolanda Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3upiQm99N4DdUkWD4ejGndHOuqIzZTYggngg4fh9ltEFlTDPN=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is well kept, safe, and clean!!! The perfect place to store your belongings.",
"date": "2024-04-01T01:24:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rolanda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "73d17106-8f6d-491e-9239-697aa92e8da2",
"author": "Chris H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0Zp8QT7NRPbR7TwXAUTrNGGH3kMYFtOtsaAiOKiNJx8L5XPNl8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was fantastic! Moved from another ESS facility to his, and he couldnโt have made it any smoother/easier for me. Thanks, Paul!",
"date": "2024-03-29T18:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Paul is fantastic! Thanks for leaving a note to let them know you appreciate them, Chris! We're glad he couldnโt have made it any smoother for you. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbab1d68-b632-4730-abad-86cdd1e02f78",
"author": "Luis Serrano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILjp2GCW4GcC69Stb_FKvkFVl21dALZMuDOo-DDA5Xm8awDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-21T18:11:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Luis! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "995d8634-2d08-42f1-8514-9c0eca58ec0d",
"author": "Ann Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjIDMClWP4xf5Odg6bPqJAlG-da6VPsMXsqRPsc9E-Y74N8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-21T18:04:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ann, thank you so much for the great rating! Stop by our office or give us a call at (773) 804-8808 at any time if you need assistance or have any questions about your storage unit.",
"replyDate": "2021-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8b21e5c-a7ff-408b-9805-78d281035470",
"author": "Maria Silva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtEA0aYKgrCiUYkg7vBC3ub0dVjP2jDg1CVFrlL8m7DMA65sNMlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentleman was very helpful, very sweet, very kind.. He answered all my questions. And when I left I was very satisfied. Very happy with my storage.",
"date": "2024-03-21T00:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Maria! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85697e2b-bd98-4149-8dfd-2080354b2d1c",
"author": "Anahi Tiscareno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUiLd10sC4e5nKKLV99Jwt1bMwClfTVT6EbZ5K8l_0TplCpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "JD was so helpful! Progress was smooth and easy.",
"date": "2024-03-19T19:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anahi, thank you for your review. We're glad JD was able to help! We're happy we were able to provide a smooth rental experience. Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa04bfa8-1ad7-4ca5-8112-50809527c956",
"author": "Jaivin Vazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpIdNuIiEm8MU3Q3KKiQPx5h0rZbvvHPipBiAB5oT8Z34f17A2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service. The person who helped us Paul Kraneis was very helpful and pleasant.",
"date": "2024-03-16T17:59:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jaivin! We're committed to providing excellent customer service. Donโt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3307ae9-cfa2-449a-b1e4-62a975299d80",
"author": "Euvelis Rengel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4KJP4v-c1mmeSfLYp0vhYXlDjtbPZnj0TxCH4g-MwUOT0Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-11T20:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Euvelis! If you need any assistance the future feel free to stop by or call us at (773) 804-8808. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "196d57ea-9a28-4856-8545-d3026d0664c5",
"author": "jonathan juarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQuy7dORUtQgDRjKCCM0rVbOxQJ49WDrYhXL5TyeGw0QwgSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-11T16:57:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jonathan, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b7d0682-1569-40df-a19b-93d1cdc470f5",
"author": "Romante' Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNZH-2xiy6Od7U08UpOGPcpKs0eN0KcgUZRF-nqtvsdXVgjH8h=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-08T16:48:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Romante'! Call us at (773) 804-8808 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c735406c-5284-40a0-a135-55a1666e0ab2",
"author": "Diamond Cuts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEPvF6-jtZ-qfTi_LBZopugGmBk6ENBQ2prsM2Y38jGmBCZks=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-04T20:13:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Diamond! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a485eced-3db1-4d91-b21d-16e2711919bd",
"author": "Lizette Barona",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbFXrARrQv-Pna6Dc2njVRVUfmS1gtzrteLz1_MUmcR_omGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-01T02:30:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lizette! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (773) 804-8808 if you ever need any help with your rental. ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb967d01-0d87-4b66-919a-c70774d39edb",
"author": "Ryan Conaghan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVx-nCjgxADuqoyiNVm5OkqvalC5mQ4x1K9JlpJuz4KO2Ivxv9e=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility, and Paul was very straightforward and professional with the process.",
"date": "2024-02-29T23:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ryan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Paul was very straightforward and professional with the process. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "55b5500e-bb92-4823-9b70-9eae6323e9b9",
"author": "Rafael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxkK8GP_UXKaFxbTBn4H8tk0XKdh2v-66bf8Q-GOtALikpPQ4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T18:42:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rafael! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-06-29T19:20:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "552919b1-abef-4017-be1c-5826c45674fe",
"author": "Thelma Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVMS-10D5wGA77uZvl65EAHMGcfY_d0tBUTa5tOwP9MGDWlYCgNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-28T17:48:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Thelma! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (773) 804-8808 if you ever need anything. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62008449-90f9-40f2-9be1-2fc5eb54ff6b",
"author": "jesus salinas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaoQnGPY3tw-VhLniFNq5dqyPsHdbgHAG3x8CrlcIRrwQrjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-17T16:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jesus! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e38b5148-ef4e-4853-8cbb-c4a0e3e37e3b",
"author": "Claire Conaghan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLcbP3StwjfboMArbXwW_r-PbBOZxqWoA7SMXaE1f2CgEsFpN_vA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So many choices for storage sizes. Appear to be kept clean and secure. Paul was very helpful in showing me my options.",
"date": "2024-02-17T01:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Claire! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Donโt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0a45345f-193c-48bf-9d7c-82989e1e81b5",
"author": "KEYSER SOZE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2kSK8Ba3bGWukwJHjzw2rXtl5Ch5GtuGuHDP8JbfkUZg8eK-I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Paul was cool and helpful, highly recommend them!!! Awesome!",
"date": "2024-02-09T18:46:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Keyser. We're glad Paul was able to help! We're so happy to hear we have your recommendation! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e3c8aa8-2642-4882-9c55-d19a4abe7d33",
"author": "Terri Fry Brukhartz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxsVJOEMmHpm85sxheQ9VhSzuXz50A3UinHfgP3Lf-69I-QQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was excellent! Experience signing up couldnโt have been easier.",
"date": "2024-02-09T17:18:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Terri, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Paul! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fb4ce27-01af-4135-8ad0-9bff30e57bc8",
"author": "Carianna Juliano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK83iV_wYl0X0KWO0F3uUmcYK0uU_w1SnVf4-ZlzJmga4zHVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was super friendly and extremely nice! The facility is clean and well ran. Highly recommend!",
"date": "2024-02-04T15:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carianna, thank you for your review. We're glad Paul was super friendly and extremely nice! We make it a priority to provide clean, well-ran facilities and are so glad to hear your experience reflects that. We're so happy to hear we have your recommendation! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bea97f01-0a21-4889-94d3-1e6cfae853c6",
"author": "Marshall Huberty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtYaajtbt81xgO_yYxVuKG410bs6SXDsBrEe9xQr0zA1xnGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean lobby and good options for storage. Paul Kraneis was professional and efficient getting me signed up for a new unit, he was great!",
"date": "2024-02-03T23:02:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marshall, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Paul Kraneis was professional and efficient in getting you signed up for a new unit. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c8def865-a9dd-4777-915e-bc993acdb1ae",
"author": "Evalyn Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsFFLBapzVYYFizjdSzLEHTY6pYUuOgiadCP6HmgnEiihCDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-02T22:30:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Evalyn. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e7525cf-17f4-41e3-8e01-45a213a7cfbd",
"author": "Jack Burress",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWRdmHIeuqqJx7So58wT1XJg3VuJBT4ZCleULZb78r49_W=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-27T22:03:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jack! We are grateful to have you as a customer! ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9aa55acc-1baa-4a0e-8e12-f6aacf21c6a8",
"author": "Juan Lagunas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPzkf39PupKLWsIJM-4ZjBjPSdoClbXkC6--oYmLu9GsFEHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly people very helpful and clear of what their showing you tks guys",
"date": "2024-01-24T18:01:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Juan, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b19a2789-78fe-4cae-958d-48ac907ac8d1",
"author": "Erick Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMpQlLpPaD9ZRB0T2l4NdwGtLeqUpMuTX-DUe_k57ogmB1l8NNmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paul was great thank u for your help!!",
"date": "2024-01-23T18:35:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Paul is great too! Thanks for the positive review, Erick. Please call us at 888-storage if you need further assistance with your storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cee98ec5-3611-4985-b9d2-6c0c5f2ba811",
"author": "Lucy Vega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWj4WdHHNES2a2xXYrLnkf04GCjHHGmNM7J518Q18IhypebpezwVA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, nice and clean storage units. Thank you!!!",
"date": "2024-01-22T20:14:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lucy! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7ac1b26d-c844-481e-842e-b73c4aa7c0d3",
"author": "Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4eDQ11jlDrkeAzeAv8CRE0ZJCr6LqLPDfPOjBRUiJ4Cvhftw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-19T17:19:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Anthony! We're happy we could meet your self-storage needs.",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "709dd85d-2d6f-4be4-b1d3-3ec51f322b58",
"author": "Datrion Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3wAoPvwFa0NLyVm6lDNQPnWl5WF97YjZRFI5R9mDwhqNxaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-19T16:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dontae! If you need any assistance the future feel free to stop by or call us at (773) 804-8808. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9912b856-7ea4-4bc5-b601-82eec1cce5f3",
"author": "Angel Pizarro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl5DwxKqDCPGgWwxUhvvuO4Chl8sw0uV-S1qf50RqeY59Z2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T23:32:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Angel! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ee2a806-f787-41ca-8d53-c804a3f40ece",
"author": "vidas nemickas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbXFhNm7kCv-laMtylK0DwXAKFDgHVL78K6Zf4vWwt6v2M4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro was professional and it was a pleasure to rent a storage space from him.",
"date": "2024-01-08T22:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vidas, thank you for your review. We're glad Lizandro was professional. Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "949feba9-602d-4251-a6c9-dd694c7ca29c",
"author": "Brayan Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUZp_tNtvwZEkl7O1chkaTjKvXZLwUKL3Z0pz_EJrheKain05z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-08T18:53:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Brayan. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "273d9877-c817-424c-b696-f1671fc6cf34",
"author": "Boat Experts [2]",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi6SPPG8_iyvnVunliNNrprw2eOf-5DZi3o65WjoTJDuL9DFaUQw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place for storage!",
"date": "2023-12-27T23:29:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Boat. We're committed to being your go-to stop for all your local storage needs! Please call us at 888-storage if you need further assistance with your storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9c85c07-d8c6-4647-88b0-04dd3ede8aec",
"author": "LeeAldrea Tousant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpm3GHcFBO1pDri9lQ37f4fWNTwNoF5-O79xianFLSvLBUCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Purchased my unit online ! Easy convenient ! Quick! The Representative that assisted me was all dat plus ! Unit is nice clean & safe ! Plus they have carts conveniently placed by the elevator ! Also you can drive into the facility ! I Fox with them ๐๐ฝ๐ช๐ฝ๐คธ๐ฝโโ๏ธ๐ค๐๐ฝโโ๏ธ๐ฏ",
"date": "2023-12-22T19:16:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leealdrea, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ca27307d-2345-43d0-9c2d-b11a96d93345",
"author": "Maria Avila",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw6ZK2LeFFZW9YGNIADhUrmkF1GxxOI08LVkM2EN8Xyo4PRJ4L5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-20T19:52:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Maria! We are here for you if you need anything.",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "558b682d-709d-4aa4-9d7e-a37e33ffc071",
"author": "manuel espinosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6-I8rmu5JW5PmfVae39ogixU65C2dz6cIkdKzc6cDjx96qxe8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Well",
"date": "2023-12-13T12:48:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Manuel. We truly appreciate you taking the time to share your experience with us. Please call us at 888-storage if you need further assistance with your storage needs.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf73a261-14f3-4b2e-9ba9-8ae139b866a8",
"author": "Denita Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE43KW-CvYGD-Rs9CDeulqnDhceofxrt7jfod74lHxUgATreqXRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Better than amazing! Iโve been here for years and will go nowhere else but here.",
"date": "2023-12-07T23:36:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Denita. We're committed to being your go-to stop for all your local storage needs! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3e8a9f4-c162-476f-bac8-5c5d69588c23",
"author": "Ronaldo Muralles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuxP_4P1gJviXxlR_clVuJtmqbyFTv5wq5XL87pIDnmcJmeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service",
"date": "2023-12-05T22:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ronaldo! We're committed to providing excellent customer service. If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "706e50ff-3c18-4bef-8242-0c5d4853035e",
"author": "Jessica guinn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWZcOj7hhsabAWnZcC7FbROB-JtyZQ11xQNCKBRkG2vmPLiw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-11-25T20:17:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jessica! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eef30904-7b61-4817-97b8-9f079f9a5380",
"author": "Rolando Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkClFuvRlP_KUZu1-3V7qj7rcLpEhSdcKwHsPhDkxbiQEHec41=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service!",
"date": "2023-11-23T23:47:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rolando! We're committed to providing excellent customer service. Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46e2ce65-579f-4db2-8aa0-7f06084a28f0",
"author": "Michael Pesantes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdwXuF7ngzRHBLDPDCPGsFqrcO2gXA1Ssm9g2wMurZv9srFF8X=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-22T23:11:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Michael! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (773) 804-8808 if you ever need anything. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8aa24b74-38e5-497e-8da0-84d275d0b3a1",
"author": "Andrew Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdnUsVMUp1gqDIBfGRMtpK_gUVa0fYrwM3GrpRL7Wk1WbHOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff!",
"date": "2023-11-21T18:19:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Andrew. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bc2685f1-875a-485c-ae65-9bf9df1ca2e9",
"author": "Shaddiff McKamie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXu2I4vgtW8pGMrqq2BCFWt9CcDLqrrpftmVnfdeXG6gcKG_H2yHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The main office is very pleasant thanks to Lizandro Quezada. His prompt customer service and knowledge made a big difference to my needs. Thank you.",
"date": "2023-11-19T23:07:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shaddiff. It's great to know Lizandro has been knowledgeable and customer service oriented. Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Yvette Hayes",
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"rating": 5,
"text": "",
"date": "2023-11-07T17:10:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Yvette! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Daniel Gonzalez",
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"rating": 5,
"text": "Very friendly and helpful gentleman at front desk",
"date": "2023-11-06T16:59:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "B One",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3M6_WQVUnMHT7wJ-lNTdLPyRD1gd7hxWcz443Ys5zrjP0zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-01T21:57:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, B! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e91c117-e76b-4646-94e0-fc2c89403d75",
"author": "Money Money",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9eTjBbZEcfP5xsKIRhllfSPDRdMa1GKA7vqbV8sj1YKrWNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "There out standing",
"date": "2023-10-24T20:45:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Jesse. We're committed to being your go-to stop for all your local storage needs! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ae54454-56c3-40d8-90a7-c92e2a47361f",
"author": "Carlos Russian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9HBejy_-v-0KrxdcTsgqBg3vzgDtzwQW1MJvp5XuAgzig8CVdWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service!",
"date": "2023-10-23T18:57:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carlos! We're committed to providing excellent customer service. If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3ad577f-c3c1-4ba8-a0e4-687b6691b74f",
"author": "Aiste Russian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx2rWLFTWYtqF37FLsFjvMpF-rx48q0E3cPsxaS233eAGbMM2qYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-10-23T18:57:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aiste, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45d74a16-b555-430a-85b5-e9254be4cbfd",
"author": "Kevin Bartholomae",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXc8rXpxs-hfe0pDwS1_sPUr3BV6CW_oigbOgiabxfiro0v3E13=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Effortless",
"date": "2023-10-18T21:27:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kevin! We think our team is great too! Please stop by our office if you need anything!",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d931d0c-4548-4b47-9221-68e9809a6857",
"author": "Jose Valles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8pZoEvS8wg_yJQN4j-o5Kio5PHArE6587Y4Zkuvrge0T3Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good service",
"date": "2023-10-13T21:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Jose! We are committed to providing excellent customer service. Please call us at 888-STORAGE if you need assistance in the future.",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "448d15a2-9ac4-4a2d-8e4c-14d79167861d",
"author": "Cesar Gandia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrymd5o59qFsG6Qu9g6EqJcQvwvU2xahJcAELNc75RUudpa89k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-11T20:20:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Cesar! We are here for you if you need anything.",
"replyDate": "2023-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "571f88b9-8760-4027-a0ee-c1f9866f079e",
"author": "Samuel Folkes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvofLh9_hQ2Oa-9DKpWQb4y2W6-qLaBDgmfBEAg_dIOaChYgY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-09T22:56:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Samuel! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a36372e7-8caa-4387-bce0-71161fb65ff7",
"author": "Srishti & Vikram",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_Podn2Ep5pXLKKYpxtpSNZ0lX4tCn_TWVgHhFeeLWbwfX6T8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to use, self-serve and reasonable prices.",
"date": "2023-10-05T14:42:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Srishti! We're happy we were able to provide a smooth rental experience. We are always available at 888-storage to help!",
"replyDate": "2023-06-29T19:20:33.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e50eafbe-24d5-4398-8a1c-ea52de12517f",
"author": "Lanora Mckinnie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt3mW3U1WEwTuD37nBJZ4ocZt_T0QZ-IA786b3rUQi8I4g8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was wonderful.",
"date": "2023-10-02T17:22:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lanora, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "716d6a66-b98f-4ba1-a302-dc195fe38c15",
"author": "Lilia Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHKME09qfU3NbGXb_uHwIEcTLBfN_hPgUL0j_BX-pdwi0eJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-30T23:27:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lilia, thank you for your positive rating! Please stop by our office or call us at (773) 804-8808 if you have any questions.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "380986d3-9167-4e7a-a2f4-e6487bf0472f",
"author": "Sikeara Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcz_Sril25J_Ftbv-owvhBIbHFth2pGZTMxvs_BXHKso_tDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-29T18:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sikeara! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e72a7549-513b-4de3-833e-384db7a83e70",
"author": "Mary Browley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK48S2ZfTJRtAdQXGSvlh9MS0B2VSCdoVag134VNPw6M4EWBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The agent that helped me with getting the storage was very helpful and knowledgeable he made the process very pleasant",
"date": "2023-09-26T20:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mary, thank you for your review. We're glad the agent was very helpful, and knowledgeable, and made the process very pleasant. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c5d4b91-6f18-45d1-84f7-ead5c4ebeea7",
"author": "Tim Steffen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtQnst-KTZyzg3aFdBZ1q59jVeVk1HHP87j5Da954h72IIfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-21T16:47:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Tim. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cdcf200-5083-4a5e-a6ab-a1751d617ede",
"author": "Lismary Luciano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpcjtNRlZYn-rbYHRuQn4BTLIzv940esDqAL3YLllDq6JRUCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy was a pleasure and thank for all your help.",
"date": "2023-09-12T18:34:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lismary, thank you for your review. We're glad Jeremy was a pleasure. Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65f40b61-3ae1-4ce8-a7cb-e44b7cd80eed",
"author": "Jaci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMMtbC1uX49BvrW-jgBcnoz5MxC1S4QH_HXj_WLgfpwdrtn4IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy was super helpful! We came in 15 minutes before close and he got us all set up. Thanks so much for your great service and fair prices!",
"date": "2023-09-08T22:55:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words J. We're always here to help with any of your storage needs at 888-storage. ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "542313e6-8360-425a-b473-6c09d591e424",
"author": "Rickeyes Optical",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXb8-hIm1phdqdsY6-fexqhLwd2qm-OYeNVD0jVLUL94epnhdk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-05T21:51:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Rickeyes! We are here for you if you need anything.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b410d58-db98-4067-a079-80876b9dc9e8",
"author": "John Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTiw_dMNUBdk5XeqpCJFcWrSgxZ1gs3VQfeRLkS_cjKvFS1kuQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Michael was very knowledgeable and helpful.",
"date": "2023-09-02T19:36:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f483a3c1-bddc-4da5-8d12-05629a7812b0",
"author": "Jennifer Iman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYRi76Qha1qLqBetkUXjIdsoJn-l6O-nBsyIY9qjkwvWHnWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-02T18:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jennifer! Stop by our office or give us a call at (773) 804-8808 if you need assistance or have any questions. ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "144c8b9b-c8a7-4e5c-bd80-00b7b74da2a6",
"author": "Joey DeFelice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvnPNakmT5SUgic-ZSfYVECWAYHnwA2jtxFXWz0rR2RF-VYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy was extremely helpful and kind in our move in! Went above and beyond!",
"date": "2023-08-31T18:54:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joey, thank you for your review. We're glad Jeremy was extremely helpful, and kind in your move-in, and went above and beyond! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7c1913e-846b-4a07-af09-1e7281124919",
"author": "chris gonefishn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJd7p849FmZ84gsbzi9liJH3Buv7YYjPIEpgXj0qYFSl2Ynpu1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-30T16:53:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chris. Your rating means so much to us!",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8230b7e8-6e0e-47d3-a7d0-7a715bbc4739",
"author": "Marivel Aguilar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWOnf83fe-v7_iAgyRZ6p9F7OALmTB3c8792uyQEWo7foPVto=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-28T15:50:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Marivel. Call us at (773) 804-8808 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44b55968-ab46-4d6f-9783-ae821111c809",
"author": "Robert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoemKkw4_FdGzPf0k-6LjjUgvzDhee7RsigAY6zKk-BVUSA20JSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T14:19:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Robert! If you need any assistance the future feel free to stop by or call us at (773) 804-8808.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d64eb352-96df-4cf7-b4bf-e61658d6a7c5",
"author": "Maria Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJP6AZp8cHo7pd4W2nExkEe1dkaPB3p5Y7O0yrmWC5pugwGi4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager and personnel always kind, polite and caring.",
"date": "2023-08-22T16:19:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Maria! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed62d4a0-58e4-4865-a844-f4b38abbea0e",
"author": "yeansu kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq22qPEdFzKrG_qfZgOKbINwQs9RreXCHhcTekZN8FsxK_dPj4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-09T21:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Yeansu, thank you so much for the great rating! Stop by our office or give us a call at (773) 804-8808 at any time if you need assistance or have any questions.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10a0caa7-1e5c-4174-8d84-5615e44d181b",
"author": "Madi Termini",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVltZ27Y6qcd83OQZXTKmegWyWfidtNQSMG5Ar_fG532RmDSfg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service and the storage facility is so clean!!! Lizandro is so kind.",
"date": "2023-08-09T19:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Madi! We're committed to providing excellent customer service and were glad Lizandro could help! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4cb4b476-4e13-41d4-a7a9-c6c69aed7675",
"author": "Kristine Nowacki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsL2ii0gMHPeHfiXFURYFiNs5Wf5ewlTd5Yjy6_kGuXM-D0aY=s64-c-rp-mo-br100",
"rating": 5,
"text": "VERY CLEAN LOCATION HELPFUL STAFF LIZANDRO WAS VERY HELPFUL & KNOWLEDGEABLE OF THE PROPERTY\n. HIGHLY RECOMMEND THANKS",
"date": "2023-08-09T17:56:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristine, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3c1d7d5c-6725-4dff-9ae1-0befb766e844",
"author": "marty hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-oMGeNWpQqcYn1YRmHCwGb0NldnOAXxp40fNEWHUKtHIOxg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-05T19:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Marty! We are so happy you had a great experience. If you ever need anything feel free to call us at (773) 804-8808.",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebc739f6-19da-499b-bf4e-632e5ff994b1",
"author": "Jennifer Rossi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq7HSRQu_gDRULg9hqxaZv2E8IiaMFwKv-zlIQglRbksxDxso=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-05T18:30:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jennifer! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86edc1ab-f3e6-477c-8e0c-fa0d23c79da3",
"author": "Bobbie G.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9lmyHIyu8POz3zvJJRoKMcPA4Ig4a58PCsNfLC3BCODW503wgQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-31T20:46:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Bobbie! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-06-29T19:20:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ea5365c-2657-40f2-b8da-f07c8f613804",
"author": "Mars",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsaoC4CSg67eq-Ep1E8xZh6EMbG2MFyTMdOpECEhd9Xicxrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very, very helpful!!",
"date": "2023-07-31T18:24:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mars. Thank you for your positive review! Please reach out to (773) 804-8808 if you ever need any assistance. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e8c1501-6601-478f-9145-db04e6bc6c16",
"author": "Joe McKenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYGP6Waw4LA6FISn_QpgtcWVQXK0ZG36somAu5vHbaV4jjjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-28T22:56:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Joe. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d035828e-4414-42b3-b13a-ee11500227c4",
"author": "Scott Mobley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI6_qFlO1m29av1PvSSjJO2u2tATTCjKF0sQjD09qAIJ_y=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my 1st time using this storage. The store phone operator was helpful. I was able to get right to my unit in a moving truck.",
"date": "2023-07-19T22:25:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Scott! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6827df5-3e00-427e-b7da-7997ba1007d7",
"author": "Ryan Newhart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfQOxOSbjceayfsMEiEDzSELCiIn3o9Qk8c3kn9tXUjy3aHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place!",
"date": "2023-07-18T21:12:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ryan. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "188d041a-8732-4143-80b5-ae8f39cb7503",
"author": "nicolia moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO1i62slihNTElR20mstcz3r4rgSCO-T_VPvPsuNHjpGRNDnyL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro is the BEST! I was going to rent next door at CubeSmart but no one answered even though I had a reservation. Thank God Lizandro was available and happy to assist. He showed me a great, clean unit. Explained policy and procedures thoroughly. Because of his willingness and politeness I will be a life long tenant and will certainly recommend others.",
"date": "2023-07-14T22:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nicolia. We're glad our manager Lizandro was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cf4588fd-d401-4b0a-bad8-e473694aa295",
"author": "Chris Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlC3HN0AVgIgi8GmevnaEZoGFaZ02I99yMVu1o5bO8w0z5WKU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-14T19:19:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aaron! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "819c940f-6e96-4a71-a076-e47130144480",
"author": "Michelle Izguerra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdtowdaXTWN2kXo70YYjePKeKY5t78llveZwyzAEAJNr10RLXY=s64-c-rp-mo-br100",
"rating": 5,
"text": "AWESOME SERVICE, FRIENDLY CLEAN AND VERY INFORMATIVE, GREAT PRICE AND LOCATION!",
"date": "2023-07-13T20:26:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michelle! We're committed to providing excellent customer service. Our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! We are so glad you are satisfied with your rental rate! Please stop by the office or call us at 888-STORAGE if we can help you with anything!
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f90308fb-74ad-45de-ae70-2ef796b9222a",
"author": "KIMBERLY WILSON",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_xccPBzw6UWh2JP17LO109WI5szesYQdBXqvNtcUfvX-L1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-12T22:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kimberly. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf9e11b4-56ba-4c02-9d12-af74c87fa531",
"author": "E A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxF9ePMEeocVDVCIXxXlhgZrQi1imWE925m6ZQLwYxKn_gyWLd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-07-10T21:14:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, E. Thanks for the positive review. We're so happy we have customers like you. Please call (773) 804-8808 if you have any questions. ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c564d3c-dac5-43f6-ade9-5f0bc750ebf9",
"author": "Natalia Castro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY5lvTToddF3MM04n7NNCc2Go8m240SCigDDMYDv0Mo1vo2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service quick and efficient",
"date": "2023-07-01T17:07:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natalia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!
",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4bab3a47-c3b5-4f69-a515-c9050463d07d",
"author": "Francine Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICDOEGZ-Sh48xsFrGuHTT_XFg5iGPaCXF4CZ8I-5yuYt3DFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-01T15:26:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Francine. Call us at (773) 804-8808 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92e1f7ae-228b-45d5-8963-c940bd2c7ba8",
"author": "Sondra Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6D3U3aRnIIavbvtgBhEybx-VTg0czhK6AJX40y0X2_NUSaAE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-28T23:19:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sondra! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "897f678b-0de3-4b99-9130-69454b97679e",
"author": "Gloria Mondy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgUQ3Htn1VjAATdt-i2_SYhguEV1z9Wh3UM-AEET9nmPStHZCr=s64-c-rp-mo-br100",
"rating": 5,
"text": "The representative Ray, is awesome. he's very helpful, his customer service is great and his communication is excellent... the facility over is great and clean",
"date": "2023-06-28T20:48:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gloria. We're glad Ray was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "36ef9ea6-ea26-4484-8472-8a2e49ef6d72",
"author": "Jose Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8ntQcyossXOdHKVgINJLo0JWt5E29rJb0eZSexc_8d2f_0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy the man!",
"date": "2023-06-23T15:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jose. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "151a5088-8aa1-432b-a2a9-6c8054b53fdf",
"author": "Walls Insurance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8clXxTkEIdkQeLbblGjDGwCsdrs6G-CmOOj08QO4gpoPxqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "He made sure I had the best deal for the storage.",
"date": "2023-06-22T15:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Walls!Thank you so much for the positive review. We are glad you feel good about your rental with us. If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a20ee47e-a8a2-4008-9ff3-438e412606ea",
"author": "Jose Mateo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK25l9O6BrZ3RdaFVoayYBLFdZyA5ztBUhjgBvTNQ3NEk9ZIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Even with my stress levels being a bit high because I found rat droppings in my unit for the 3rd time, Jeremy Napier was quick on his feet and strong with his customer service. Thank you so much for your professionalism.",
"date": "2023-06-20T18:46:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jose, Thank you for taking the time to share your positive experience with Extra Space Storage. We are glad that Jeremy Napier was able to address the issue in a professional and efficient manner. We appreciate your business and hope to continue providing you with top-notch customer service. If you have any further concerns, please do not hesitate to give us a call at (773) 804-8808.",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8ece2e37-c33c-4371-9101-3515cdc799df",
"author": "Christopher Castonguay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVsMY27hmJtHmrU2y3fW0d_3LmK97ag9Gi4lfFGYnjS8XjRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-15T17:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Christopher! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d381e4b1-40e6-4396-9798-f7d45fcd0f0d",
"author": "DANNY SCHWARTZ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLwtkXMUCeGuaepPN8BKbCWc2JpPWwh0T_v4zLRZMKcY5x3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-12T21:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Danny! Don't hesitate to reach out to us at (773) 804-8808 if you ever need any assistance. ",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee0a02ed-02ca-4959-926a-df320fe73a8f",
"author": "Brad Forray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2tBwikzq7KDp5tBZpBA_gtNp9KUhcVRpqOPGmPTWj7NCyog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! These guys went above and beyond to help me out!",
"date": "2023-06-10T18:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Brad! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-06-29T19:20:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01ebfa48-2478-498a-b193-7dc3e170224b",
"author": "Charlene Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEIt0nrTI1ioMqtmvUT15PPpytP6shj5TCRracIJFidTJo1DBq=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came into the Extra Storage after getting annoyed with another Storage facility, and luckily I was greeted by a very nice young man who took good care of me, he was very patient and attentive to my needs I got a great unit at a great price, if you need Storage visit Extra Storage on Narragansett ave in Chicago you will not regret it.",
"date": "2023-06-06T17:22:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Charlene, Thank you for taking the time to leave such a kind review for Extra Space Storage on Narragansett Ave in Chicago. We are pleased to hear that our team was able to provide you with the exceptional customer service and affordable storage solution you were looking for. We appreciate your recommendation and hope that you will come back to see us again in the future. Give us a call at 888-STORAGE if you need any future assistance.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e35606ea-b1c1-4746-abe8-f1519dc42599",
"author": "Alejandra Bencini",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBXAWojzmwbsUYGgoOp_95mN68D3UlteH3M50qd63g8cK5npQThg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro was very helpful and thorough! Appreciated all his help made the move very easy and directions clear (:",
"date": "2023-05-31T17:49:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alejandra! We're happy Lizandro was able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "46c14352-3e31-4947-bee8-901f54b71f31",
"author": "Lily Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL2nF2XRMPlU2poO2GH0FsnSztYEbDmwnRaZXR9I5FrUUQJpI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-31T17:48:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Lily! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d32c5219-546d-4a6d-858b-8d81e76d1499",
"author": "Ramon Guillen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcSswavTVcOvg4elH3wf5mMiBo2EUesSZfb9E2eGGA6Stp4hNB=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-30T15:08:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ramon. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "041519e2-64fd-4ec7-ab30-38919990b694",
"author": "Crystal Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEptxI1zx7iKRiLrzDGZu2s112jB0S-xCkS1fYiLBFb9ydcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-30T01:08:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Crystal! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e9ec2e6-fdd7-4b0d-b869-c716a210fec5",
"author": "Angela Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhQi4G_ErSnd4uXotdoeZWGz2sw2UO76IlBguocFy76wxDpvVI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy was great and very efficient...Gave me options I was not aware of .",
"date": "2023-05-18T21:27:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Angela! We're so happy to hear our manager was able to make your rental process hassle-free! Give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "754ddfb5-2fab-4ff6-9b06-a5b2396a6c34",
"author": "Chase Hortin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9BKgR6AuAQ5YimacyPCM-B24Oec9Hd-pPFdIMzlzg92nMQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful staff with clean facility. Highly recommend.",
"date": "2023-05-17T20:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chase!Thank you so much for the positive review. We know our customers value clean facilities and helpful staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8600b162-2953-4936-94de-014e90dd5972",
"author": "Sade Boston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlW8Yx4L1wsGZ7kI4WHD87YJy2bEvnYhiuIDPE-Ww_2OrV4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2023-05-11T21:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sade. We are thrilled you had a great experience with Extra Space Storage. Please call (773) 804-8808 if you have any questions. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82985dd1-1b8d-46a8-b8e5-dc3508857b7a",
"author": "Yannixsa Molina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlSPf7HSHHPyTzqA8WWJKLTDcUuNvheJF8hoPgP_CaWsrL-mdzeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-06T18:37:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yannixsa. Your rating means so much to us!",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9913200e-74f5-457c-9e31-5303b7c91808",
"author": "Perry J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNOUfLJ-ZzjwxDyFAMZtmLEfQGljLyZW4r01LXF1VQm6sjmlM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-01T22:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Perry! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7394c25-a612-4c83-9c84-779ffb5ae7d7",
"author": "Maria De La Luz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWXqw3r2gIm9hjl_TOY12LDycEyn9gq7ELy912lPCMKvS8E14=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-26T21:58:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Maria! Your feedback means a lot to our team.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8288f16c-94e1-4a39-87eb-871537358607",
"author": "Rose Zavaleta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYBftVy3bpIMDZb6j3lTNNRvyrc4BbDGBwXWpOJuP7FTzM5oK3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-25T20:38:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rosa! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85b9cd1c-0ff2-4f31-a02b-285e3cd5862b",
"author": "Margo Dumelle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKk0D2Dje-Wj42y-mR7fhm3wN4aaC3QBakYSp-q3ck0sw0ZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have had units at Extra Space Storage - Chicago/Narragansett for two years. Highly recommend this location as it is clean, safe, well lit and very well designed with two entire building length drive-throughs for unloading inside in bad weather. Jeremy is very helpful with any issues!",
"date": "2023-04-21T17:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Margo, your kind words are appreciated! We make it a priority to provide clean, well-lit, and secure facilities and are so glad to hear your experience reflects that. It's great to know Jeremy has been as helpful as can be. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8ffe7a9d-749a-4229-954f-b3fb15f97364",
"author": "Renee Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPbJDs9oS5yJknQxEDJoWGPbZIz8OSAL2j8QO3wj20pWFNjOBZRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy was professional and helpful!",
"date": "2023-04-20T20:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Renee. It's great to know Jeremy has been professional and helpful! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2216ec5c-12fe-45aa-b7b5-8058180b01ad",
"author": "Cheryl Hagler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCxEoAKLLSdByrdVgYGS9jMjJsImC_zDDqvGq2X9Cz-ZgWtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always friendlyโฆ assist with all needs โฆ makes you feel that your items are safeโฆ the associate Jeremy was very kind and helpful",
"date": "2023-04-15T20:47:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cheryl, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Jeremy! Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e3258e7f-0259-4617-8bc5-42ea6b534f68",
"author": "Ivan Ilumin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC-tDkHHWvBjYG5sYve7KCMcplWX3LYzPcHsX7se3D5x-Myg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-10T21:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ba67834-fd62-421c-8284-c3e947d12bfc",
"author": "Luis Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi9rqfL4ZYdBDOvJkQhqiHmpShVHe27OVJYcblq9Sta26mhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jeremy and Lizandro were beyond helpful! Had an urgent matter and they were there immediately there to help me. Customer service went above and beyond! Highly recommend location.",
"date": "2023-04-10T19:32:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Luis, thank you for your review. We're glad Jeremy and Lizandro were beyond helpful! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "158d719f-087e-4fc8-9e1f-98cab775f521",
"author": "Cory Robertson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMbj0-NlB5TS9RARWOSkGFAT3R0nCskrgz2yyFFdn8Gyj65DVJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a clean and easy facility and the place is incredibly well organized!",
"date": "2023-04-04T20:36:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cory, your kind words are appreciated! We make it a priority to provide clean, well-organized facilities and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b59561d7-d0b8-4db5-a03c-27f4fe674981",
"author": "John Huttner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8uqv3HDRhQ-mHQYADOe7nE_JDDP1IADw1jDUmyYECgVwjxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Promt, courteous, and clean...would recommend this storage to anyone! Also, Jeremy was very helpful!",
"date": "2023-04-01T17:06:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad Jeremy has been prompt, courteous, and great at keeping our property clean! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fa447e4c-833e-45a5-8ed0-d739d5cce6dd",
"author": "Gonzalo โChi-Town'z ILLestโ Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXsCaU_c0c4RCAv7DPTpUHO9S_dIT4bXDlROZsO507v1p-O1np=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service, reasonable price.",
"date": "2023-04-01T16:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Chi-town's! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b7c4179d-f06f-4658-8511-8f0a48f929e2",
"author": "Cassandra A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5xBCxNsoJ2Dbaglr-NG1MR0bSJ7KriTp2AURDyEo1yTdO7BSc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-30T17:27:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cassandra, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f7f65f6-8cc3-464d-bf0c-3ac60826ec4b",
"author": "Perla Ocampo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA0K9piNPReLRKJYySI6418dUbpeSNN5J1s_OPUpQSx09VFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good experience renting a unit",
"date": "2023-03-23T21:02:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Perla, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89dad11e-c312-4993-b49d-2ed0e3891b45",
"author": "Olm Right",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWfmLhPNaMG1gNf5vXD_sN7c7HaYcBwiC9IeJkuP_DlJPDCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had great experience even in my down time. Lizandro and Jeremy what great customer service take the time to listen and have passion with their customers Great place for me so far.",
"date": "2023-03-22T22:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Olm! It's wonderful to hear you had a positive experience with us and that Lizandro and Jeremy were able to take care of your storage needs! Give us a call at (773) 804-8808 if anything comes up!",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f1ec626-02d9-4bed-b7df-0be0ee9dfaed",
"author": "Martha Saavedra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIMYRhsWK9F2WTUCg8-Lc0SxSnYtIo3JLAfkZEf2UDbLF47w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro and Jeremy are very good at their job; they can explain everything you have very well and find the best option for your needs.",
"date": "2023-03-21T17:04:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marta, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly and knowledgeable staff, so we're delighted to hear you had such a positive experience renting with Lizandro and Jeremy. If you need anything, please don't hesitate to contact 888-storage.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54183b1a-fdc6-4e0e-86b8-192f704315de",
"author": "karl Foust",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4NzJ-uIaxXMJ9jOUgxbXEGRuXz8vZkW5HkHQgquHjDaPF0sE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick friendly service",
"date": "2023-03-20T17:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are so happy you had a great experience with us, Karl! We work very hard to provide a positive experience for all our customers. If you ever need anything feel free to stop by the facility or give us a call at (773) 804-8808.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef353c57-d880-4fb2-ba38-0c60f3ad484b",
"author": "Brent Mesick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkoNEirif_YxggJuIuhxnAfQYLd63Fn9Hp7ru9u9FcKjrUC28Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lizandro is a wonderful associate and helped me immensely. Extra Space Storage is great!",
"date": "2023-03-17T18:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brent. We're glad Lizandro was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cc515f3-3f4d-4a24-9804-636af4a589c3",
"author": "Latoya Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNLClbIWbj20AGT3Q2Zz9X9HBxkjQFkqmzdJrkNbfeTcu4KOs8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great ๐๐ผ",
"date": "2023-03-16T22:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Latoya!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "914936fc-e8dd-4021-98de-ec2f43da8e40",
"author": "Julian Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSYOHIMgNKXJOy0B-v3X6Xx5QlBRBlSRbHGMZSxgyIlYGeKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-15T18:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Julian! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4111235b-931e-4f77-9f4c-5e46b853927e",
"author": "Breanna Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjYfznif5ygjdXTDqmPCZWroRLD4cso7CJV7yRgVYvEvk30RBB=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff here are very helpful & pleasant!!! Outstanding customer service!!!",
"date": "2023-03-01T18:06:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Breanna! We're committed to providing excellent customer service. Let us know if you have questions at customerservice@extraspace.com.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a4f7306b-100a-4c54-a501-c3033128ea06",
"author": "Yelitza patino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGPD6eCjNNePcPEyw9qh1CHZdmq9bXdG9DEYF6x9X2Z_xBLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T16:38:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Yellows! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (773) 804-8808 if you ever need any help with your rental. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8722e012-7432-4585-a33f-ea0eae328353",
"author": "Sean Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_kmLhRhH7OTJhHnN5ybg2bLC2oFmfiAHc-vh-3gnm_BbOaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, friendly, helpful service!",
"date": "2023-02-27T21:34:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sean, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful taff, so we are thrilled to hear that you had such a positive experience renting with us! Donโt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f123d1c-109a-4013-9560-073b77ec06f9",
"author": "Jim Gill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUktqQ2SAtlfkLTprROql-oQUPvURJnVVvl4UpToKoV6e-N7eY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and safe and great service.",
"date": "2023-02-25T18:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Jim! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "023334a4-bd25-4ec3-a6d7-cd91d1d0fa8f",
"author": "Mack Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY2z50_UTqcQU6oq1dNhTpEO6yUyhSofCFeT4HbD5eBlKC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-25T18:18:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mack! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4727a69c-abef-4093-9182-bd54ff250e5a",
"author": "Ryan Scribner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdWaRnknrkRgJRSu15WcXbBqaYqqpm7hlhkiHD2AET9TMO0os=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-25T15:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ryan! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 804-8808 if you ever need anything.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd7ed162-a069-42e1-9ff7-5bec645eb24f",
"author": "Marissa Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUppub4Hs0CoDLGFyeEGtpj7jKLS7dCfDdzCdpa3NedW1l4jjYCMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "GREAT SERVICE",
"date": "2023-02-24T00:31:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marissa! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "258beda4-531b-4ecf-bfe5-a38b214cc949",
"author": "stephanie salazar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcaDs5HpCDFvL1OL2inswOrC6oAb3D9t5VLGVZmKrz2BA-2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-24T00:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Stephanie! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "586b6937-36b4-4f5b-a0af-4f101a036340",
"author": "Margaret Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN9P9JRkQd0DJzJklrkS6D71LfoEmXqd45mAYD085mVQgIjkc=s64-c-rp-mo-br100",
"rating": 5,
"text": "1st time customer here. Very impressed with the facility, itโs cleanliness, the courteous and knowledgeable staff and the size of my unit! Very Happy and definitely recommend!!!๐ค",
"date": "2023-02-21T19:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Margaret, Thank you for taking the time to leave your review! We pride ourselves on having a courteous, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We are glad you were met with a clean facility. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dc5a1c5a-b600-4e8a-b6ab-5e3a869a9b62",
"author": "Sara Bailon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsL865woSq-AvnjoYO1nCgDKqBNRsPw_OVGG-zi9fb3WSDVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-20T21:45:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sara. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c3d922f-22bb-41c2-996f-0f358a996d38",
"author": "Sakina Ouakkadi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU2-Uca-g6OxX4SJY6aBk6b8VUmw6hiPy3l56K8Vrb2g5qxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-07T18:20:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Sakina. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-06-29T19:20:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45ef748d-7798-4b09-b51f-f71fb15406e0",
"author": "Chrissy Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpyM541sru9u-r5x1Yz9BLa695Ku3nm_Q7wY-MnL4q286czQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was perfect once I knew the size that would fit my needs, the lady on the phone and guy on-site was very friendly, helpful and knowledgeable",
"date": "2023-02-07T06:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chrissy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cabf045b-f64e-4640-84ac-ec5b03dc0c05",
"author": "Alexis Sanchez29",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOloBFOffy18-rME7FbmnSQOJMXY3pDNafVKs6IHO9ZJ_XrSDt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and clean. Great staff.",
"date": "2023-01-31T22:50:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alexis!Thank you so much for the positive review. We know our customers value clean facilities and professional staff so we do our best to provide that! If you ever need anything don't hesitate to call us at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6be83aa7-76ac-4317-88aa-4e85fa98efcd",
"author": "Bret C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWo6pgpLzeBD8CJyON6i_koZb83k8jkUXtKk8c-Z6MwuxF8aZzr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-31T19:00:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Bret. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0741db2-49d0-4263-a8fe-a1363be365e4",
"author": "Joe Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-HqkzeSq1n_8aYzWV4beaU-kGam_8MlcC8gxwAC5CPEgd2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-31T18:39:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joe, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67bacfad-87e0-4e9b-b2f1-4800ad32876e",
"author": "Frank T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiYK9alkAyz-bh8xD_tmBiQLKbyKAweBXmDgrQtsZAUyCR7g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-27T20:27:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Frank! We are grateful for customers like you. ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6a374e5-74c2-4003-8315-c8680ecbcdf9",
"author": "Ali Hasmut",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK5AlwI_gIkW0we1Fo8p3N4Ycg7cEtLloYk5hOj8shmR49Pv0MXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-23T22:02:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ali! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ac9bb35-8ad5-4070-813c-d84df224160e",
"author": "Juana Montoya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI71cli0J8gVW71K_ZHJsKBdBQdXtt3N-CBl8gD-z93ueIHSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-12T18:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Juana! Don't hesitate to reach out to us at (773) 804-8808 if you ever need any assistance. ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4e04efa-f1d9-4047-9085-4248c6b58b9a",
"author": "Nancy M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIS9AGn_qhxlx3bhKix8VPJQdI42lNHKcZ3ur5WhFLJWVcZwCJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with this location, nice, clean, and very helpful. Will definitely rent with them again",
"date": "2023-01-12T16:46:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nancy, thanks so much for your review! We are thrilled to hear your experience was great. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "02024a1c-179f-451a-886d-8ae683599dc8",
"author": "Marc Greenwood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBkmpX9bIGlsViMDu4hUTnO2jtRka59D22dnjwZ8Z6KAlbtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience, sales guy was patient and took the time to show me storage units as well as security measures and how easy and convenient it is to move in and out. I would definitely recommend this place over any other storage place out there.",
"date": "2023-01-06T00:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marc, thanks so much for recommending us. We are thrilled to hear your experience was very good. We're glad our sales guy was patient, took the time to show you storage units as well as security measures, and how easy and convenient it is to move in and out. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "dde39f28-2f65-4655-b2da-ea393cd2cab1",
"author": "Ryan Hubert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFI62M5fJ4XdbU2F2yy2j8royEgGvHf8l8YiWWL_mU_QPGPYk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-05T00:26:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ryan! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6ce33aa-853f-46fa-a4da-dd7ee09ac321",
"author": "Lakeisha West",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhOVMIKuFw9JM1KNVBAM260sBPAqC2XImNoi7Co5VfGRlZRw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The assistant manger Ray, was outstanding!!! I really appreciate him looking out for me with my unit. He made sure everything worked out in my favor.",
"date": "2022-12-30T22:32:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lakeisha. We're glad Ray has been great to work with! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c5c39d2a-21e5-4530-ad00-9bf786637c91",
"author": "Felix McAfee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsWAChM0s07Sce86poUkIRCPqgOyL24ELeoCbR1x83jmpApp8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service!",
"date": "2022-12-30T21:47:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Felix! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2ac9ef4-9911-48dc-952a-dae173b3fa14",
"author": "Crystal Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiionxb5UzWO4wxiyClQU_qzQTdlJ4siYUz8IGhQCCK1Lh0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Called today and spoke with Ramon, he was such a great pleasure to speak with. Great customer service. He answered all the questions I had. And made me feel very comfortable with my decision. I look forward to seeing him later.",
"date": "2022-12-29T16:19:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Crystal, we are so happy to hear that Ramon could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or give us a call if there is anything else we can do for you.
",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "fee5e99f-5fe3-4d59-8c45-84b2e60d748b",
"author": "Osmin Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUL69LWQStiPZj7deirzVB7wYnCMcyi29WyZC4IMKt-4Hj9J7ic=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-25T12:37:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Osmin, thank you for your positive rating! Please stop by our office or call us at (773) 804-8808 if you have any questions.",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "238c3138-ccfe-4c33-9712-e1da6f13c966",
"author": "Colin Jensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5ZdyNA7L0eHlFLcewM23YY9iZT4Q-N66BojYfss-x2bfjBB8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-18T14:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Colin. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a578fb6-411e-477e-86d4-45a451f6c5d6",
"author": "Marcus Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlbxnKA0VLTEwPRidQXGMkY3K7sWcUgXSuNo4bbvkcjMo5fw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always a pleasure doing business with them",
"date": "2022-12-18T11:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marcus. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6c327c5-21f7-4acd-8d41-944d5fcc7750",
"author": "Robert Malcolm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXbxvnMafPCPieksuw7ib0b26U_xT1mTUUmMoekRPntt37wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good facility, easy access and clean.",
"date": "2022-12-15T02:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thank you for your review! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Stop by our office if you need anything in the future!
",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "16de5608-5351-4d5a-9e43-6c01cd7ee225",
"author": "Lashonda harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4nAeczy_0VvEEOPJLJKbvXoB0_giQ2zd-1OM92NaM-KdVxTzf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and spacious, I love how you can drive all the way through. They really make sure u have all you need.",
"date": "2022-12-14T22:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lashonda, thank you for your review. We're glad our team was able to help! Stop by our office if you need anything in the future!
",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b095df4b-1602-4b29-8c3f-51e3024d079f",
"author": "Kapn' Transportation",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhwvi8jih9Vca4fm3lVzazCz9_IYLO5JBsyGE11Zbb84PH4zA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clean place ๐๐พ amazing staff plenty of moving spaces it's lit.",
"date": "2022-12-14T21:22:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Kaptain! We know our customers value clean facilities and friendly staff so we do our best to provide that! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5d5626c5-b318-4ab2-9ab5-acf972939908",
"author": "Jill Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHrOP4z4xKglAGdEWOj_vBGTOfFrYGlGL2J7h6CPgtynE6ElNxnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and can kinda drive in too. Love it ๐๐ผ",
"date": "2022-12-14T02:40:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a60b3357-d94c-4e20-9920-d4907e145d28",
"author": "Alejandro Bautista",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMfJdDNYCirbXY9m7J4QxI--lP9-y2HCb5X0EDCLhR849oLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was great really appreciate all his help",
"date": "2022-12-13T21:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Alejandro! We work hard to meet the expectations of our customers, and we're happy to hear Michael hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything.",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c96e8480-c9cd-4efa-91a6-094af8ccb96c",
"author": "Amalia Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6zWuyzbYFeweKyjteNn71GwPjXp6hHKpD8KvQlbC_szx9uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome and very attentive customer service. Michael is a very helpful person and has always answered my questions and any concerns Iโve had. I highly recommend this place for any storage needs.",
"date": "2022-12-11T06:15:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Amalia! We're committed to providing excellent customer service. We're glad Michael is a very helpful person and has always answered your questions and any concerns youโve had. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "074448da-b835-4673-b138-9e220595faaf",
"author": "Pavlo Khomiakivskyi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU53lutmdrocdm64Y4kJKTTyR6tCMJwSdNbZESuDx0172xXpxU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "clean, secured and temperature controlled storage space!!",
"date": "2022-12-05T19:16:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "43a80db0-e52b-4c29-8af8-f658a97fccef",
"author": "Ivan Dimitrov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRJyTJhEV4eGAhOvQ8qCI6j0oSAxn43jKERN3dvMI06ajxkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service! Havenโt had any issues, and any questions were taken care of fast! If I need another storage place, I'd drive out of my way to come here!",
"date": "2022-12-05T18:50:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ivan! Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66b692d1-3a08-44da-96ff-27ba8e0d3b43",
"author": "Ryan Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8kt0l8575CawK74604ZLTj9XJunrR7zRF-qR8A7ZZTN77eA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick n easy sign up, clean inside, great service!",
"date": "2022-11-21T22:03:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Ryan! Providing renters with clean and easy-to-rent facilities is our top priority. We're glad we were able to meet your storage needs. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4aa2c7a7-3ecc-4cf5-8c0a-dca9dfad9302",
"author": "Manuela Salazar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTqDjXsAFdOVSLorcPHqO2_8lmX8i9tP9fpMq-BSM9ylp6mxQQoQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everyone was super friendly.",
"date": "2022-11-14T17:48:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Manuela!Thank you so much for the positive review. It's great to know our team was super friendly. If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility! ",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed0710ac-59be-4b87-9fa1-672cb3de2727",
"author": "Magdalena Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrQlH5wnee-K5bGG1IohkXJIlmy7-EhX5tUInY_z3HqdAzSmqM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Visited this location in search of descent price for storages and a big guy named Ramon spoke with me. He was very helpful, funny and easy to remember as he left an impression of someone easy going and easy to approach. He definitely is a true customer service oriented individual.",
"date": "2022-11-02T17:02:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Magdalena, for the great rating! It's wonderful to hear you had a positive experience with us and that Ramon was helpful, funny, and customer service oriented. We want you to know that we are here to assist you with any further storage needs! Give us a call at (773) 804-8808 if anything comes up!",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "9a096498-3015-4468-a71f-4961b8db422a",
"author": "Cat Beltran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1c6tyf4513ugbh7GdVOhpKC1P5p3vbThi-1nSTvkepmDGBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-01T22:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cat. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6f5991d-25ba-44df-b953-a363253858c9",
"author": "Ruthy Camacho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0UbVVae8AUB4pXe3JbwUwPXL-1avmGVRV9WVT0VQRgcuZwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recommend this place they make sure you are satisfied with your space.",
"date": "2022-11-01T22:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Ruthy! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42fbf407-f3d9-471c-83f4-fcd0b872be21",
"author": "Alvin Lay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNxuXuGXdBQN3yslFGSh5Iv0fKBJCdnZJEZQ4BimCyZ1E4oQ67=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and clean accommodations! Also great service is always provide. Well lit and spacious.... and affordable!",
"date": "2022-11-01T21:47:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alvin, your kind words are appreciated! We make it a priority to provide clean, affordable, spacious, and well-lit facilities and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "1864a9ee-6dd1-47a4-babe-5ec5e351c58d",
"author": "Martha Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocId2nNG-cA3Px1U6WFGxlX7cHHeYIpBS4xhkle3omLrjMDBdg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, from the time I called in to ask for information,to when I arrived to the storage facility.They made us feel very welcome,and at home. Michael gave us a tour of the units and he is very friendly and helpful. Highly recommend this storage facility. I loved the drive up option and inside storage unit that I got. Excellent service ,excellent customer service. Thank very much Michael for everything. ๐คฉ๐๐๐",
"date": "2022-11-01T19:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Martha. We're glad Michael was able to help! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7b6024ce-e177-46b9-ac7c-4859b2abb4ac",
"author": "Anthony Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBgLFvLjp6O1KBmsLxkkZzLlS6sy7xRoGONSl5Ub0Q6XRnNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great ๐",
"date": "2022-11-01T19:25:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Anthony. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything. Donโt hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fe0b16d-44fa-4ecf-8da8-97c0c85890b4",
"author": "JAMIL",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTuqJXGvuYsGyfA2a8_I34vTuReDy_pKLSmK-vuihpB9Uk2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-01T19:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jamil! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1faf8ed-d35a-483f-9e41-da7f22a94ce3",
"author": "Ahmed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvklw7l2692dfz653cDVBWOOzx67_Gg3K11b_xAZAHwgso_gA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ray and Michael had excellent service and were very polite in walking me through the rental process",
"date": "2022-11-01T18:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ahmed, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ray and Michael! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32494e49-305b-4638-9d98-5e76e8c3a88c",
"author": "Sandra Mejias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhVUNTQXxVNPDDvLeSFlQxFtvsf8vJrKIVKgqe0TUesBkW8ny-LA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was a wonderful experience",
"date": "2022-11-01T17:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sandra, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df94078d-3d08-435e-a906-b05fc3764ff0",
"author": "Emilio Mejias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJttnqytjQIJ9spjYWS-CDWGK4M-sdIACmXlqp1xqh-dszTag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-01T17:40:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Emilio, thank you for your positive rating! Please stop by our office or call us at (773) 804-8808 if you have any questions.",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a06469f-8ba0-4419-8dcc-17a6a2c40a2d",
"author": "Juan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVNMnKkiO09no1lj5txJeY5aFXuIEUncswYsOlHLUarlcLvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "No complain great customer service n super clean ll facility",
"date": "2022-11-01T17:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Juan! We know our customers value clean facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything.",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "86bb465a-de07-43f0-96e2-00c2e09c8e2c",
"author": "Nia Curiel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdCosCsRZd0oQ1WAFRl9o2Pq96ToFTJ_S6NDh2-dUtd3uFDUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Michael who helped us with renting our first storage unit! Great customer service!\nAlso shout out to Ray, for being a great help!\nThis has been a great experience and smooth transition!",
"date": "2022-10-31T23:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Nia! We are glad you had a great experience with Michael. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-06-29T19:20:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c14af97-309b-4314-88db-0cf2484d27b0",
"author": "Andre Otero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6B57QxFmz1cW9elNc8r2J_FP_scNy7CvU2ibvrXN9I52uVVw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Clean facility. Well managed. Has a dock. New. Have used it 2 times already.\nOnly wish all storage facilities could do a long term contract and not raise prices more than 10% a year. . Hey extra space how about you being the first of all of the others to advertise: โWe are Extra Space Storage and will never raise your price!โ",
"date": "2022-10-31T22:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andre, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Your suggestions will be reviewed internally so we can work on improving your experience! Give us a call at (773) 804-8808 if you need anything in the meantime.",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "364106d9-30b5-4031-a925-ec12162cc30e",
"author": "Giovanni Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaiOxLVzs-eGgvafqtLGa1ePMed4UnwB599eZN1hOt8LtppQmhbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place. Super clean and easy access.",
"date": "2022-10-31T22:39:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Giovannni. We're committed to being your go-to stop for all your local storage needs! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Donโt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-06-29T19:20:44.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "703280af-c33a-469f-9a46-28067f874c46",
"author": "Rolando Ithier Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6NF0_8vA6Z6VNwNVIsw2-XohNRHZ4kZz57bKI2CP_69Y0XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-28T21:51:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2021-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d83b1c3-cd93-49db-bf25-c576d48b0281",
"author": "Carmen Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR9Rwudx-pUCv6uIfPZZfNQBUDlME9CXKn-ElJ3ZkvtYSnRaEa0Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We love our storage space! Michael is so helpful and kind!",
"date": "2022-10-28T19:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Carmen. We are glad Michael was helpful and kind to work with. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad55ecea-8976-4c55-9cb3-8093b4d373a8",
"author": "Daniel Joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC6UG0APs1W01cYDiBMlDF67PqzHi7nyZmxuRdgSqLaO_xVEo_JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-27T22:35:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Daniel! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6016a8b7-f175-4f04-b2f0-2718f0a2b517",
"author": "Angel Davila",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwT5FwbZbatI4k5c9bQezyP6BEI1qZMN5G64e1KzDh71w5fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-24T22:12:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Angel! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "451b3b80-06d0-444b-b722-69092d25b978",
"author": "Melvin Hubbard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWgqRYiZtAf7-9yw8UqZkp2aBbKu5C2q54hAwRQNF1Pfp9U0k5YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-22T22:06:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15891663-1ffa-4c18-8ffd-eb58c2b5902d",
"author": "Kent maconochie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0IXx1-cCrL_Uq_mk-UzhHMOhUkhDLucdKGkQeOg0va8RBKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome! Ray & Michael are the best. Very helpful & courteous! You are fortunate to have them working for your company.",
"date": "2022-10-01T20:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kent! We pride ourselves on having a friendly, accommodating staff and are so happy Ray and Michael were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07758b63-8ca6-4d22-9f3e-5f2e16fcf223",
"author": "kassandra hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDD1btoGrcc2nrGzWcdkB4Xkeb2-B7xah7cBG6FYDiztRyPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-30T22:49:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kassandra! We are grateful for customers like you.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "602c199d-f280-4eb5-8220-8a3d221fd518",
"author": "Lupe Solarte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5rV55Zvrb4bLOqJJsj7q5uNMD9sg9IjG6A9ahuIWAYxJA2nn_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service Michael is always helpful.",
"date": "2022-09-30T21:35:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Lil. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32c29640-620d-47a4-9d59-992e1e6c3751",
"author": "Ramon Figueroa (Gllory)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQmWnujZsuexcfR8s1gcki618nDCWWdbrfrvnqgUTTKMu9J_wV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped in this week to look at a 5x5 and price shop. The unit I saw was super clean and I love being able to drive up and park in the building. also micheal and ray were extremely polite and made reserving very easy.",
"date": "2022-09-30T21:20:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Dominique. We're glad Michael and Ray were extremely polite and great at keeping our property clean! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "16f3146f-5c49-45fa-8776-c1615b2bc8e1",
"author": "Koya Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBIRch1FSiSmciMY0nOcku98MF2W7lL75LA0b-Xj7gN-brOqos=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful team member that made the moving process easy. The building is also very clean and their online process was simple and fast.",
"date": "2022-09-29T19:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Koya, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Donโt hesitate to stop by the office if you need anything.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3060b96a-f83d-453a-8519-246b975faa32",
"author": "Bob Witt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcTSUdU2vjQd4lEK4VfE0d2tPwRSKD3REXcTTOi-ilAVKjqg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place! Everything you need in a storage facility. Kevin was very helpful and went out of his way to accomodate us.",
"date": "2022-09-22T15:48:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Bob! We pride ourselves on having a friendly, accommodating staff and are so happy Kevin was able to assist you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "590490d1-84cf-410d-98b1-ecfda8f633ce",
"author": "Alka Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkHu-UM1UW6xcd8FSovUA-vd_lPenxVu40kC2W9ScgWS8jSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very helpful with getting me set up. Moving from a different state I had a lot to do but the storage part was one thing I didnโt have to worry about.\n\n-Alka Johnson",
"date": "2022-09-19T23:36:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Alka. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e279bf5-fb8a-4f83-94d9-b4fa2e789872",
"author": "April Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWchsAIkqpVjyG8tAO8aBmgdbuWEqhM0nF1DlikROwUHmSYbpR4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-04T16:05:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, April! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 804-8808 if you ever need anything.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34312fee-b5d5-4447-a4e3-c553b5310a0a",
"author": "Mike Petrungaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_9e4dcKT4P6Ix_CeWckrPgwg2DDzaIZrgZhiZfUcgnJdWkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Friendly staff",
"date": "2022-08-30T20:32:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility!",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73ec19c4-cc41-41a6-9c32-d36599dcae20",
"author": "Rita Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkQRaPvzEkp3xlkbQOsKu-WO5YF0TkdqJHMg4jQI606muJWQ0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really like Extra Storage Space units b/c you can drive up to your unit!",
"date": "2022-08-30T17:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rita!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 804-8808 or stop by the facility!",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "04ce36e8-f5b5-484c-8af3-abcadc82befb",
"author": "Luis Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdqr2UK5ck5B1-LVcjVgD5m1oY_ZniKfGYMr_u0q29x8rL5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-30T16:25:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Luis! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ca25493-2aa8-42b1-928f-ff5a7aa31bce",
"author": "Antonio Floyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK62T2xoPJIOWRyfqnr2w4P5tiJhbJtp5w_yf_EDKWfPdZdkBN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Josรจ. He was a big help. Thanks a lot",
"date": "2022-08-30T16:21:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Antonio. We're glad Jose was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab389d77-74dd-449e-a20a-bbcea4311445",
"author": "Vinny Vior",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIicfFcf1egdAW47ESN3YKyP-_0eJcjxtRVMM2TVVewKkiUDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "He was amazing very helpful thanks again",
"date": "2022-08-30T16:20:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Vinny ! Thanks for the positive review, it means a lot to our team. Please call (773) 804-8808 if you have any questions about your rental.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "937adda9-2de1-4d7a-a7aa-6f3db813d8b0",
"author": "Angel Ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQHC0OZNOE7inTlQrZaGOi7VjgWol5f0xEG4iZrXUVkORW-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-30T15:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Angel! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (773) 804-8808.",
"replyDate": "2023-06-29T19:20:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f1516aa-b353-4f57-adf5-abe6b39bae2f",
"author": "Anna Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuW9YUjQiPNjRBuKD9FkZBvZxo6UYz27NI0lvj2Aq5RK2jcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It has been great so far. They are very helpful in what you need. And i personally appreciate that.",
"date": "2022-07-30T16:09:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Anna ! Thanks for the positive review, it means a lot to our team. Please call (773) 804-8808 if you have any questions about your rental.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d89c6159-1c8a-4751-a664-f62d608e1465",
"author": "Juanette Appleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUioTS0Wn89RZf7-lrlD5tlufFJV90IUaNmTRosBAAkkqvfyAWH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I now have 2 storage units with this Extra Space Storage. Ramon is absolutely great to work with. This facility is very clean and extremely well lit. I love being able to actually drive inside the storage building, unload my car or truck and drive off worry free! The extra security makes me feel extremely safe and their prices are very reasonable too! I'm very happy with my choice to use Extra Space Storage.",
"date": "2022-07-30T02:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nette, your review is appreciated! We make it a priority to provide clean, well-lit facilities and are so glad to hear your experience reflects that. We are glad you feel good about your rental with us. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3326ae5d-04e5-4aa4-8fc0-b71efc6ed148",
"author": "Natalie Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3OaBWboZx2A780PXrYExMYENswIwnx0X_ZGQvN3XduLuuHG0GhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came into the office and was attended by Ray. He answered all of my questions and walked me through all of my options. The location was also very clean and very well lit for a storage space location. I appreciate the time that was taken to help me out & the friendly staff, thank you!",
"date": "2022-07-26T22:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Natalie. We're glad Ray was able to answer all of your storage-related questions! It's wonderful to hear the cleanliness and brightness of our property met your expectations. We are grateful for your kind feedback. Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2024e325-e97c-4167-a0f9-d54254b9cd1d",
"author": "Brandon Miranda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsjxhqvf-pRSBavEmTrMda75zxbG2woLoG--_n3TkV7IUE5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ray was helpful when i was trying to get info on a unit but ill be back for sure once i am ready to rent. Thank you",
"date": "2022-07-26T22:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brandon. We're thrilled you had a positive experience with Ray at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "479e8d1a-1f27-4220-b22c-149a179bc221",
"author": "Ian Cardenas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp_DwPxy2ryugokhGVVL2dPJXuVwvS8UkNCuB_hgQF77u0ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ray was quick to help me and show me the perfect unit for my big move!",
"date": "2022-07-26T22:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Ian! We're happy Ray was able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fdbdb81-9b04-449e-b2c4-f53c59d32de1",
"author": "Nasir Orozco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_8nz-4e_EAtAc8moAI5R_lPG_KylYxMZ_plVitu989IQoVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "RAY is THE BEST! The whole crew is great. Itโs always clean, they are professional! I highly recommend this place",
"date": "2022-07-26T01:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Derek. Thank you for the 5-star review! We're so happy Ray could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a422cbf2-f91d-4712-a788-45b0084dec65",
"author": "Tony Aiello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbYboCK3r791vIkLZiu5FUo8DWyJ7tZ8mKDhCMumP4ZI0G_WROxg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great space for our R.V.",
"date": "2022-07-25T23:17:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so happy you've chosen Extra Space Storage in Extra Space Storage for your RV parking needs! Thanks for taking the time to leave us your feedback, Tony. We're always here to help at 888-storage.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "646aa3e3-6dde-4d01-b628-a7b357ed93f9",
"author": "Ninette B.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwnskNim_JZGIwKGqC9KrzGDCN7wObILS3VP6FIxFFKb1HXjL01Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ray was so helpful and made the experience go very smoothly. Highly recommend",
"date": "2022-07-20T19:02:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ninette, thank you for recommending us. We're glad Ray was so helpful and made the experience go very smoothly. Stop by our office if you need anything in the future!",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e76ea27-575c-4569-aa85-7f90060ef114",
"author": "The Mesick Family",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyG_nj_miguODS0ImxTlpQv560C8uOlNx7K687GUr3OYurtOzc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Every time i call or come by the customer service is amazing. The drive through access is great!",
"date": "2022-07-20T18:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, The Mesick! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "78c2abdb-402c-41c3-96f9-bb8c52bebbee",
"author": "Amanda Agosto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLIk7HOR097H4_nHWXzVLiwKTcpRcnFSr1a2DH146PghzOBGQn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was amazing! Super accommodating and helpful! If youโre looking for storage come see Michael and he will definitely hook you up!",
"date": "2022-07-02T19:30:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Amanda. Thank you for the review. We're so glad Michael could meet your storage needs. Let us know if we canโฏdo anything else to help at 888-storage.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "453abd98-4743-4075-9267-9735ac0c7df2",
"author": "Eric Santoyo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPJ4XnK__V2jGMaEK8JnQtxhynUPcz-MN0_JxGuaVtN4miVjjd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was great help and I couldn't ask for a better experience. 10/10 satisfied with my experience because of him.",
"date": "2022-07-01T00:35:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric, thank you for your review. We're glad Michael was a great help. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0341c700-187a-45c0-be24-683890b54083",
"author": "Tay W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPfhEtH67yaTGATBKBvOV9HX0C3mjVDzf8_dydVVswIgCC2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went to Extra Space Storage and the experience was great!! Ramon was super nice, helpful and attentive.",
"date": "2022-06-30T22:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tay, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Ramon was super nice, helpful, and attentive. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2ba9402-9c59-4c72-b733-bfdf92244ce7",
"author": "Miguel Arellano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXGOTNJ2zKFFHRGvetQjnnnc3DLUfeuI-SkPU1SN7FuXhikj7N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ray was helpful, and polite. I do enjoy the environment.",
"date": "2022-06-30T22:07:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the perfect rating, Mikey. We're glad Ray was polite and able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f4b78a55-ddd5-4f3d-9dec-c5f3e44d319b",
"author": "Remus Figueroa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIES7Xm9mqwhyalZ3k-Nb53fZexY6zlLvqH0-hkzoK6u9EFEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "cool guys in the office, will definitely be back!",
"date": "2022-06-30T21:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Remus! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything in the future.",
"replyDate": "2023-06-29T19:20:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b02996f2-3ea9-4316-b3bf-c069dca30c46",
"author": "Grabiela Salgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_uBUhFo1JoGy9fVM7C4TU4VZLNIKR87JSdBnYuN44Iu3SLMYs=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is very friendly. I lost my keys to my storage, Michael was quick to assist me with the process required. In just a few minutes I was able to access my storage unit and put in a new lock.",
"date": "2022-06-16T17:08:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Grabiela. We're thrilled you had a positive experience with Michael at Extra Space Storage. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-06-29T19:20:48.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1d178c92-5938-4e3c-b2c3-22efd6fbc936",
"author": "Gabriel Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwhRcnAQSrEnMfDTYI1yovm1xQ_-kXLmCGWIX1QEGRkHC_AQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael is very helpful, a hard worker, gets along with everybody, and makes sure everybody has a good experience at extraspace storage.",
"date": "2022-06-05T00:35:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gabriel, thank you for your review. We're glad Michael is very helpful, a hard worker who gets along with everybody. We are thrilled to hear your experience was good. Stop by our office if you need anything in the future!",
"replyDate": "2022-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f34823c5-8dcd-4a5c-b46d-88bf16c050cb",
"author": "Natalie Flores R.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV0L9hmEfkBS07sRQH9O2kKW0TG6AX3hvvxpnxuSIwLjNKBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely incredible experience at this location. My family and I were looking for a storage unit that fit our needs and Michael thoroughly delivered. He answered any questions or concerns we had and was kind and patient the entire time. Thank you Michael!",
"date": "2022-06-01T17:47:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Natalie! We work hard to meet the expectations of our customers, and we're happy to hear Michael could help you with your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-06-29T19:20:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f9cac1e-e9c9-4920-be10-0374ce784838",
"author": "Mario Gutierrez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGh7g6KAqkeB_OpC-7fw2OFPY875snKiGqB52ueEbJecHwa9v5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very helpful and the place was well organized and clean.",
"date": "2022-06-01T15:19:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mario. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b6e61458-5455-44bf-932e-65948aecbd10",
"author": "Sharon M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo4GtTOygIg6I9g6ZB903e5JUz5I4-sM661UzXHdCLOM80JA4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in today to get a unit and the front desk associate Michael was extremely helpful and made it a super easy experience! Would definitely recommend coming in.",
"date": "2022-06-01T01:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sharon! We're happy Michael was helpful and able to provide a smooth rental experience. Your recommendation means so much to us! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e139956-d924-46d4-bb8f-c684c74fd3cd",
"author": "Alex Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHQypQi7pDY0QdHilCuhKFHYhWt6G2xzyQtRmQmFNx7oLsA08=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had an issue with my unit but the manager Michael was of great help. Thanks again!",
"date": "2022-05-31T13:31:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Alex. We're glad Michael was able to address your issue! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a61e608-e0ad-4425-a820-08173066e41b",
"author": "Michelle Valentin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzpSsgQWr8mS_PHd1Jy2Ti4Ey0X45krUW0tTpy7uK64K7k_L4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just started here and Michael has been great. Appreciate the facilities and the remind calls for my account.",
"date": "2022-05-12T16:49:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Michelle! We are glad you had a great experience with Michael. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "94f07818-0df8-4f87-afbb-fb314a997629",
"author": "Amaris Aispuro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmaUp1SQ3fXt6eOsn2OMYL5-511owrEL8pbuUzgqCKW4eZ-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-04T17:39:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Amaris! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 804-8808 if you ever need anything.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ff8d234-55c7-4877-95c7-adca13993e52",
"author": "Diana Alvarado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW5slY4yi0HGIWL-G6tJpeN_or0P8CGqos1XVX4YISSufJog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very helpful!! Overall a great service.",
"date": "2022-05-01T00:12:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Diana. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b73679fb-5772-48d0-8d20-af3a8a5e078e",
"author": "Jay Serrano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2t6_dmysyrp3Jbj-eCj4I9SDg-_YhD5BUSABoQ_2HrantQJIt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good customer service. Very helpful and very professional. Good job guys!",
"date": "2022-04-30T23:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d8c0e32a-76ae-49a8-a4e7-506d3b469ec2",
"author": "Jose Barragan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYBH_lwVCbExYqTFWNk4cMCJ4s5zvJBuoavD5dk4q4M9g01DJD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael is a super nice person. During my time there it felt like I was hanging with a friend. Very respectful of me and my wife. Weโre glad to be doing business with Michael. See you soon.",
"date": "2022-04-30T22:06:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, respectful staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "765fba7f-63af-46ab-b5c9-4b393a41952c",
"author": "Priscilla Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs8Xt8b057QB-inVzV_P3xjPIG-Is8ck5T2fBeYzGhzfpFAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to share my phone experience with your Narragansett location. My husband is retiring from the military and weโre relocating to Chicago and while googling storage places in the 60634 zip code, your establishment was the one that stood out. I typically read all reviews before I call or make any decisions and to see the surmount of positive views helped me make my decision rather quickly.\n\nI spoke to Ramon and he was friendly, courteous and most importantly very knowledgeable about the products your location offers. He really went above and beyond to make sure I left the conversation without feeling as if I was unsure. I want to truly give a shout out to your team there, without them thereโs no Extra Space. They stand behind your companyโs mission statement and Iโm looking forward to a long-standing relationship in my upcoming move.\n\nThank you for being so pleasant and patient. Customer Service is not an easy field to be in, but you can tell that this field is Ramonโs passion. Ty again P. Rivera (Fairfax, VA)",
"date": "2022-04-30T22:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Priscilla, thank you for your review. We're glad Ramon was friendly, courteous, and most importantly very knowledgeable about the products we offer. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a8912524-dc3b-4ece-828f-491bb5ec4581",
"author": "Talia Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8Ouu_BY64oXAv0f9yhgX0tXnJQcyurik3UuO8SmsLTmUATY8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I spoke to Ray and Michael about moving some things of mine into a unit, they were so kind enough to answer all the questions and concerns I had. Even offered to show me a unit, unfortunately I was pressed on time at the moment so I wasnโt able to but will be back. Such friendly service here :)",
"date": "2022-04-30T21:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Talia, thank you for your review. We're glad Ray and Michael were so kind enough to answer all the questions and concerns you had and offered to show you a unit. Stop by our office if you need anything in the future!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "161a7b4e-70d2-4a7c-94da-231131895660",
"author": "J Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC_rHUXDxFM7-p9OyCPMHvhR9Wf5fp1Xtngc5zo2gpk99VNfo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T20:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, J. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08f5f41e-be2c-44cf-9e9b-c8509bd6ca4b",
"author": "L J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV2Xd_cbULY7-RcNKq8GNEaUNJx8_zSGjWkWi8Hz4ayhHQ7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ramon was a great help came in for quoting and sizes. He even took the time to write down the two option I was looking for. Going to show the wife these quotes and weโll definitely be back. Thanks for your professionalism Ramon!",
"date": "2022-04-30T20:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi L, thank you for your review. We're glad Ramon was a great help and took the time to write down the two options you were looking for. Stop by our office if you need anything in the future!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36a2aee2-754d-43ac-83fb-86d63a8b210b",
"author": "Taryn F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbyQUwlVAIH8v_5Ve_y5fXwWm-4OaiTVRYVhgpzY1SuyHreQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I donโt typically leave reviews, but after my experience here I felt it necessary. I came into this location inquiring a rental space as I live in a small apartment with no storage. When I walked in I was greeted right away by Ray and Michael who were very friendly! After answering my MANY questions, they offered to show me one of the rental spaces available. I have to say how pleased I was with the cleanliness of the space. Having friends with rental spaces at other businesses, I have to admit I havenโt seen others that have been so well kept. As a young woman who would most likely be making visits alone, I was truly impressed with how bright the space was. This makes me think feel more comfortable to possibly rent a unit here. Overall I had a great experience here thanks to Ray and Michael. As a store manager myself, I have to say these two really understand what excellent customer service looks like!",
"date": "2022-04-30T17:28:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, Taryn. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ray and Michael. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2733c30b-af3d-464f-b029-5fddb1b923eb",
"author": "Kristen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0O9mUQhZD9kkcukU1YwRbbSIGzm7CssI7067S6YkVH9elUtQ9=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guys up front were super friendly and the building was incredibly clean! Overall a great deal.",
"date": "2022-04-30T16:39:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristen, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are always available at 888-storage to help!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "52b5bc34-e7f8-4a99-aef0-58cfc1d256a6",
"author": "Carol Mac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhvGeICy1DZBY-Xrl_eAG2RfqKOory9Rxete-UoFY-xidP1cX6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-21T23:48:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carol! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6164255b-0cc0-49d3-9408-89d7e6ec40b8",
"author": "Jess Walz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl1uTyP4nP4dPh_l3xyP_0tUeiLWvk5-CD0Pr23I_DxFovH85W=s64-c-rp-mo-br100",
"rating": 5,
"text": "The building was clean and well kept. The workers there were super helpful and polite.",
"date": "2022-04-11T03:24:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tom, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "591d7e34-4f81-4860-b456-8454896fa203",
"author": "Dionne Catledge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdLYr-v4C6yOj4uokO4Qr4nC3zdiPQIvBFXzmJmiZ36GhtMK0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional, friendly, answered my questions.",
"date": "2022-03-19T16:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dionne, thank you for your review. We're glad our team was professional, friendly, and answered your questions. Please stop by the office or give us a call at (ENTER STORE # here) if we can help you with anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "296ef6c1-bf65-46e1-8cbe-1127d9f9c0f6",
"author": "Elvis Valentin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxhcYUvf8mjau_U4s9LxKOrUpToe0cyu7c4jjHgMsW3lf7UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ray and Michael were very friendly and didnโt hesitate to show me the property that I wanted to look at. Wasnโt sure what to expect at first but it was very clean and well kept, thank you for everything!",
"date": "2022-02-21T20:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elvis, Thanks so much for your review. We are glad Ray and Michael were very friendly and able to show you around our property. It's great you found it very clean and well-kept. We are here to serve you, so give us a call at (888)-STORAGE if you need any future assistance.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "75157410-1039-4dc8-9969-528791857c63",
"author": "Dominique Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXI7R8E_gTCPLp0fCsxodUDvn29oN0FVm5GFYDLUECICysfYS8Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks again Ramon for helping me and my husband find the right deal for our move to our new home. I recommend this place to anyone on top it being clean it was great service Ty again",
"date": "2022-01-31T23:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dominique! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Ramon was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "0d3f3983-f85c-4347-8408-f328e16fff6a",
"author": "Saint Santana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAQAMStTIzylx4XZJOla7w2mT7njccVWoWLjT1nlWa1BtYreo=s64-c-rp-mo-br100",
"rating": 5,
"text": "i wanna give a shout out to Ramon for helping my family and I. The service was great the place was clean and the vibe was positive thanks again for everything!!!!",
"date": "2022-01-31T23:02:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Saint. We're glad Ramon was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "94b6e601-78d3-43f4-9bd8-eabdd1b36635",
"author": "Karla Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkpGPXtk4zBzZJt_c0ea3mBxXu4zUey1hdI2uRRbgGd4rW8Ih8jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! The rep took the time to answer all my questions and explained the lease in detail. Definitely recommend!",
"date": "2022-01-26T01:42:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Karla, Thank you for the amazing review! We are glad you found our team to be very informative. We are here to help! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0794c65-7225-4fe5-a683-357400f4df13",
"author": "Felix Feliciano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY04UYg9Rilr2EN9Rn3lFQAkXMXsOST3ADY3UAdXq9dR44eQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was looking for a unit that was in my budget range and the ones I went too didn't fit my needs untill I came upon extra space storage ramon was very polite and professional and helped me! He answered all the questions he made my experience great with his costumer service I'm satisfied with the service",
"date": "2022-01-12T23:17:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Felix, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4a1b98b3-417a-42a0-b1e3-bed550782e94",
"author": "Reinee Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpvRjwW3yXTJ7KMIjGhuilmCbV4PH-D2FLQS6_AY20-UKZuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-28T23:52:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Reinee! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cb87e33-1dcb-4a4a-a7a0-6f9fb94eb503",
"author": "Angel Ht",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0MwpZa5a7KFStPoy1xweYX-03UCa47ZYRVQFCzJdV9_f5vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recently rented and Michael made the move in process easy. Really clean facility and recommend to others looking for storage.",
"date": "2021-12-16T02:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Angel! We're so happy to hear Michael was able to make your rental process easy! Give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5c2d78bd-e74b-418a-a9ac-3d286c087c34",
"author": "Krystle Despenza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwDBMMbZFXaKzK8uI0QFMJPswsaSclfzgs-RbE5EYdPCPbIwZ9Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ramon was great and made the process super easy! Really nice facility.",
"date": "2021-12-08T15:51:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Krystle! We're so happy to hear Ramon was able to make your rental process super easy! Give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acdc8d9c-a260-4060-8cf5-e38c2eb6f721",
"author": "PETER PIPER",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpRB1qb-6BEEnLrtn9N-HXuXNvk2ckXnezXFcpml2devvHpTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently just got a house but We needed some remodeling and we had no where to put our stuff so we came here. Let me start by saying during times of covid we appreciated how clean the facility was. The service there was amazing we had a gentle named Ramon who took care of us. I mind you the people theyโre really genuine and care for the customers. They were fully understanding of our situation and helped find us the best possible choice. We rented our storage unit it was done quick and efficient without wasting any unneeded time. We my wife and I recommend this place to others. You wonโt regret it",
"date": "2021-12-07T21:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peter, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. We're glad Ramon took care of you, was fully understanding of your situation, and helped find you the best possible choice. Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "a4e3fef0-fe9d-498a-bae3-f5daacfc9fac",
"author": "Eduardo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcMuuaqL0DGfmrafFfSBb9evKHNft4WSCGIQMW9vlJ-TCS9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-07T20:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Eduardo! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9efc9a04-1e7f-41e6-b6a2-14eb49d151eb",
"author": "Kevin Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULih97W-XMB1PUIVCwKi15DZlueihrJC9ZMsNX8F5Ekk4rzsbF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with even better employees! The gentleman Ray helped out more than enough! Iโll definitely be back soon! Thank you!",
"date": "2021-12-07T20:28:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kevin. Thank you for the kind words! We're so happy Ray could help. Please give us a call at 888-storage if you need further assistance with your storage needs. Your review and feedback are greatly appreciated!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22a95452-c260-4e29-969b-8d4bf3d659b6",
"author": "Frank B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0x-2MVbeKUEUSM7JAswd1nj98yp6ipxiSJhAqyHOoean6Nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ray was great help with setting me up with a storage unit. Also very clean and comfortable. Overall costumer service 10/10",
"date": "2021-12-07T20:11:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frank, thank you for your review! We're so happy to hear that your experience with Ray and the cleanliness of the facility has been positive! Feel free to reach out any time at 888-storage.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "d01d6ce0-1917-42b7-b819-8ecf1f53047b",
"author": "Tony Vanella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxmIktC5lmNF0UQZjSjtI6psohK0VAMBK8Mw2a2sQ98fx-Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, friendly, easy access.",
"date": "2021-12-06T23:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tony, we appreciate you leaving us your review. We strive to provide clean, easy-access facilities with friendly staff so we are glad your recent experience at our local office reflects that! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d7bc282b-45e9-4b2e-8c61-7f4e2f73f0fe",
"author": "Matise Venett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3cDTJqy7HxwtWTRpEJ20DqRUyC08W4HacXfs6tdCmWmZJqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Being in the military Iโve had to move around a lot so Iโve used many different storage spaces but this was by far the best one. The unit was very clean and fresh and the managers made this very easy. They answered every question I had and ensured I was well taken care of. Whenever I use a storage space again I will be using them.",
"date": "2021-11-27T22:54:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matise, thank you for leaving us such a great rating! We strive to be the best storage solution for you by welcoming you with great customer service and a clean facility! We are happy to hear our team was able to answer all of your storage need questions! If you have any storage needs in the near future, we would love to have you back! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "842c483d-82dc-48b3-957b-2f2b8d9a9428",
"author": "Itzel Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzxuCW4giGNjhuWH7tM72RlMJOi8RvhhRtyLNQspEZG2KXLqhl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I love their service here they are so nice and friendly especially Ramon F. He's amazing!",
"date": "2021-11-27T22:41:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Itzel! We're glad Ramon was so nice and friendly. Please call us at (773) 804-8808 if you have any questions!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2e0ef16-aca0-4185-896d-f67ae3c4d930",
"author": "Gupply _",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjxD8FVycmc-UtXQppnZ-kzkkhrkoM_MiQsGw11kJDqpAyDgk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came in with many questions and the staff were such a huge help. Very informative and clean, thank you for making it easier than others!",
"date": "2021-11-27T22:27:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gupply, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4480b916-8b05-4046-8c23-e38d913284fa",
"author": "Carmen Fontanez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIv4BH2VcDXAwvx3LIKo3vVTiaGbdWz3j5VkAPYPxOZTUpxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "When I came to extra space storage I was happy with the service the manager Ray was very sweet and polite he helped me with what I was looking for he also patient and courteous highly recommend this place I'm disabled and he helped me around",
"date": "2021-11-26T23:38:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carmen. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ray! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6805ab19-97d7-43c2-aa42-3e089c60ff47",
"author": "Lea Feliciano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYByQg59t8wgHlbGxV1jYdULoQamuO_j2xFPxi9TZoy23JHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iโve been looking for a inexpensive storage unit and I came across extra storage the manager Ray was very polite , nice and informative about storing. I highly recommend this place",
"date": "2021-11-26T20:06:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Lea! We're glad Ray was very polite, nice, and informative. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc20ea07-dba2-4735-8785-6b2caa82e684",
"author": "jasmine torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeeNCbzJpTGJoMAcdhQ_p79lFqCmAfi83d9aSmCNxCJr5FZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just moved to Chicago and was researching different storage places in the area and I stumbled upon your facility and was very please with not only the cleanliness of your establishment, but the device provided as well. Both men were so pleasant and courteous and never showed any frustration with my many questions. I will definitely be returning to your locating sooner rather than later. Thank you for your welcoming hospitality.",
"date": "2021-10-29T02:43:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jasmine. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5ac351df-517f-42df-b051-f284cf8197e3",
"author": "Yessica Franco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvXM5lYr0ofYNqNASiMumfYrMEhkTy1FHxlnynv1MRWFYetac=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ray and Michael were extremely efficient answering all of the questions I had .Both provided excellent customer service which is really hard to find now in days. Thank you again for all of your help. Highly recommend this spot. Good customer and very clean facility.",
"date": "2021-10-28T22:46:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yessica, thank you for your review! We're so happy to hear that your experience with Ray and Michael and the cleanliness of the facility have been positive! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b3e85392-1da2-4b2a-84d7-1cfa3b0a2cae",
"author": "Abigael Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWHDatIXULmYWr8pflz4yfLILggIpcNSlnJ7Y8IgUZBD-Z-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "When I got there asking for a unit Ray and Michael helped me figure out the best unit for my budget!",
"date": "2021-10-28T22:41:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Abigael! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Ray and Michael were able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f111bb38-f472-4666-a5e3-5c4a84926d42",
"author": "Marlene Arellano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrvXLD_MI55dagSnIcYeGtOb4tBTnId5u667B-vHdm76GuPp4C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clan facility, helpful staff. Ray helped answer all the questions I had before I decide to rent a unit. Will be coming back.",
"date": "2021-10-23T20:32:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Marlene. Thank you for the 5-star review! We're so happy Ray could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7efc2ba2-3f77-4bf8-958c-abaac1a8d46a",
"author": "Frank Cantu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpAZV3UkopJ4a-hNEx_TpXrhDb7qzGC0TRHkpINemYkY9yGenUUw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-10-05T15:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, Frank! It means so much to our team.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86911c30-d245-4f85-897c-b27461237091",
"author": "Ester Banias",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbMSkMH_qRSu0yRpXki2-eQJsiKaIxmvOnfpw-7tmNLCXK_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-02T19:13:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ester, thank you for your positive rating! Please stop by our office or call us at (773) 804-8808 if you have any questions.",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eaa1d85a-e3dc-43b8-ab4c-b8f665690784",
"author": "Enrique Negrete",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV-S4Pihrk0FZpLJZHKKEQgXwkQtDS5b6kAhgHhELNUmJ3aKlQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great service clean and safety environment",
"date": "2021-09-20T09:51:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Enrique. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "6951268a-0012-4fab-b9b5-b8a4f8f94a17",
"author": "Barbara Garrett Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEXsGdyAoZPtNCCQRUvbZDSXMz95FlQ2sPsXGTkx70RcmvPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this Extra Space Storage location Mike & Kevin are so helpful in making sure that everything is together went you are renting there and when you leave there. I have used this location many times and my family as well. Very clean and your valuables are safe in all ways. Thank you so much Guys.",
"date": "2021-09-04T18:45:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barbara. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike and Kevin! Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-06-29T19:20:50.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "73512314-2ddf-4694-a482-337586d06935",
"author": "Robert Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa1sPMc6rE5ciZ3E54uVks-R5IEaQeH5LRm77bIVrUGo0TMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage space. Units and surrounding are clean and well kept. The staff are friendly and very helpful. I really enjoy the facility is climate controlled and well lit.",
"date": "2021-08-24T21:03:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Robert. Thank you for the 5-star review! We're so happy we could help. Please call (773) 804-8808 if you need anything!",
"replyDate": "2022-06-29T19:20:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8ea53644-d577-4e1a-bce8-b65ae6cefd31",
"author": "Vanessa Carbonell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-8qj4OB3hwqalg8G8guXuDA1QIYRJQ-yjJDUM2PCN1RcQ7DB_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-08-17T03:06:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vanessa, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7c69ac1-ed09-4d8a-b654-3a9854e689f0",
"author": "Swati Saxena",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7UWa1t4uIFLs72lmXE152YMQt3eGwyZEEaRo9WmfT97ERdTakQQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful staff, clean and bright space - other renters also so helpful! Highly recommend!",
"date": "2021-08-01T22:11:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Swati, thank you for the 5-star review and recommendation!",
"replyDate": "2022-06-29T19:20:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "059a10da-b3f8-4b59-95f8-f2846d274622",
"author": "Gail Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6Gk7xqa1--puOhYi9Zm1Lrp7TQGDSlJ-7AxSPpKXh7RCRlA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Been with them over 2 yrs. Well organized, safe procedures, great staff, especially Kevin at facility near Oak Park. Suggestion to corporate management, try new policies for long term clients.",
"date": "2021-07-29T20:28:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gail, thank you for the review and feedback. We are happy to hear your experience with Kevin has been positive. Your feedback will be reviewed internally so we can work on improving our customer's experience.",
"replyDate": "2022-06-29T19:20:51.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2d1d1d45-d2e7-4d8c-877e-01b67d0d3763",
"author": "america aguirre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK48iOP4u4_966BBDvVl5N6a39NTRNUgv7qR8WSqjOQ332Q6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very helpful and made the whole process from start to finish straightforward and quick. Recommended ๐",
"date": "2021-06-30T17:51:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, America. We're glad Kevin was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2022-06-29T19:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35f716fc-cd6e-4076-96cd-839db39e656d",
"author": "Maricela Resendiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjouADuaQc6O5dM4_Tuq32aL8xoS9XEThyX35MGxx09m1QQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-22T11:43:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maricela, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b5274b0-396a-41ac-ad3f-ed3a685143d8",
"author": "Kevin Lacey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRHRplPwamBMxxM0Xam3ETMMap9AmbX7BrYiLucRovrXJKOA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-06-19T18:35:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kevin. Thank you for leaving a positive rating. We're so grateful to have customers like you.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72e47eb4-ffe9-452a-8f83-917d409cab99",
"author": "Philip Adenekan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBiYsASyZHB_Fj2TH41rwV1pu32XwHmJJd_RHy2kBOQ29RHhSX=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience. Staff there named Kevin and Michael help me out a lot. They are awesome.",
"date": "2021-06-16T15:27:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Phil! We are glad you had a great experience with Kevin and Michael. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44e39480-658a-4f63-bc7b-00a80347ce91",
"author": "Jay Marca",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPDABTnu-DqPk_3WKU79JDLkUjbsOCTh0Br4OXXn5lBbNBXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-12T17:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jay! We are grateful for customers like you.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce03359d-81f9-46a1-9029-d39bba70d5e4",
"author": "Will Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo1SQh87iOiqTVY2Y4HDnQYFhfoitlHtXnpaq5IzBleiVVLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin, helped me out tremendously! He was very kind and was extremely patient while I tried to find the correct app for my insurance card. My overall experience was a good one and I have already told all of my co-workers about the great job they do! KEEP UP THE GOOD WORK!",
"date": "2021-06-12T16:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Will! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (773) 804-8808 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fde76017-3675-43e4-b6b4-2a4a82c3d36f",
"author": "Mike Iannitelli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZMfrhCrQQjJZjf3I3T_Kibghx914r37zfjHQ8dNq1GW396w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin is awesome ! He really made the experience at extra space fast and smooth!\nKevin should be the CEO !!!",
"date": "2021-05-27T18:08:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike. We're glad Kevin really made your experience fast and smooth! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3eafeaf8-6960-4d6c-a41c-faf099dc485f",
"author": "Ted Bach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgaE3_hdCT3RHO_qoAyWWQJsBY7WyWmZAZYCvo1OR3BMrN0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-22T18:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Ted! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06f4d877-73a4-47ed-8b05-fbcd9919ed60",
"author": "James Forman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ--8bYv-wqtZuujKF8AVEumILlqUbDYur63Gk-EYjH84_13Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented a 10X10 with Kevin yesterday. He was extremely helpful and we were able to knock everything out in just 30 minutes!",
"date": "2021-05-20T14:50:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, thank you for your review. We're glad Kevin was extremely helpful and were able to knock everything out in just 30 minutes! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e342c3d2-7725-4263-9bfa-b1c55365b228",
"author": "Nicole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy5xtcN4h3dmyPo1UOn-SoUVb_X2TwDnOrn-No1gqWUKkH14w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very patient, friendly and welcoming. The process was simple and everything when smoothly.",
"date": "2021-05-15T04:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicole! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "303fca9f-98e5-47c7-9c30-0be8d3562c12",
"author": "michael moran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGiVrkI5HGCl-j-E6aCNI0TXNDCp_2leNhzw8b1xsO-4J2eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-14T16:59:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Michael! Please stop by our office or call us at (773) 804-8808 if you have any questions.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "195c10ac-5c09-40cd-ac10-7dbac1eaa8bb",
"author": "Jovan Brodnax",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBLAGCb0gd60rPbls9gwp1JvLM8QMsyKpdVX1WLlK8MVmuSu4Lqw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing spot. Lots of security.",
"date": "2021-05-13T21:11:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Jovan. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "de38e242-8c0c-4b10-85d6-1d678011872e",
"author": "freda white",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJR_kk04KJfKUsLQkYh0kGHLWUKmWB4D2sTYS5uwTJh0nVeqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good day!\nMy experience as an (Extra Space) customer is great!\nIt is indeed a blessing to be able to store clothing, books, as well as house whole items into a safe and secured place. It worth mentioning that because of your storage having video cameras, I feel safe when placing items in and taking them out as a result.\nIn addition to all the positive statements provided to you within this statement, I convey that your staff members have top-of the-line customer services.\nAll of them have the highest regimes to following the rules of your company toward all human beings.\nIn closing, I see your staff members keep everything very clean, they keep the bathrooms on lock down during the (COVID-19 Pandemic) to ensure the health and safety of all human beings that enters your building.\nI convey that the above survey is true as to what I have observed with your professional staff members at Extra Space Storage.\nHave a blessed day!\nRespectfully Submitted,\nMrs. White",
"date": "2021-05-11T13:31:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Freda. We really appreciate you taking the time to share your experience with us. Security is our top priority and we appreciate that you have trusted us with your belongings! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "726be637-09cf-4fce-b828-eda77df02b2b",
"author": "Gamer Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFVMhwBUVgcPYhgsTJnWZ4K0yR-CqZTIB_6Co1VjNsliMLsyb8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-06T17:01:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Gamer! We are here for you if you need anything.",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e19768b-b6ad-400c-9e35-da190633c7bf",
"author": "Claude Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXAPWBWJPwc0sadjsD9loT5NSUgeD3aU_zd6WNWm89aJNJKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin went out of his way to make sure I had clear understanding of how to work the garage door and the key pad to the gate.",
"date": "2021-05-06T02:41:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Claude! We are so glad Kevin could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:20:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "aa915ede-02d8-4422-a565-d207f30aea7c",
"author": "Wendy Durbin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQiMVBk3xFhhJbGFMMkLfWXOVcde1ezQx8dGh6bTm0MmLVGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from the staff. Michael was really helpful. The facility is clean, secure and very good lighting.",
"date": "2021-05-03T17:30:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Wendy! Providing renters with clean and secure facilities is our top priority. We're glad Michael was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "573cf961-03f8-4312-b35a-493d5e59f16b",
"author": "Natalie Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-7-VChShEIyg4M1EFdRb3O2UpL5CxACNcaOfnblOCrOoGUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-30T20:27:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Natalie. Your rating means so much to us!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3ef6234-49bb-4309-8571-9a19e67e05c7",
"author": "Talibah Hobson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkOnJkxoH7y9DtXPfCEIQeIcMlJy3GHIbOph3lVgQpmrXGmSop=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was extremely helpful and accommodating to my needs! The entire process was smooth and efficient. I will definitely use extra space anytime I have storage needs.",
"date": "2021-04-30T15:15:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Talibah! We pride ourselves on having a friendly, accommodating staff and are so happy Michael was able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd907911-c2db-44b4-9782-c49d275b1961",
"author": "Cyn D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPoFEThULEMGNoQxBVaAppUfSVwEY_Zb8ukNIY3G7jnVqfW9o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-29T18:11:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Cyn. Call us at (773) 804-8808 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54df6e01-5393-4b19-981a-29a23008ddcf",
"author": "Greg Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoZVps4Ha6uQUer4g7qKVXLMYQCj00xtWu5jpwP_bE74i_Uw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-04-27T04:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Greg! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b902538a-1d5b-4310-a310-d8058149262c",
"author": "Tatiana Valdez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYql8jb_GrFlsrQ_YQ0_-p-aXbEOy1jZz_xdXTo8imbjtkGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-22T00:36:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tatiana! If you need any assistance the future feel free to stop by or call us at (773) 804-8808.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3e94f7f-05b2-42d1-ac9a-10efd9fd7b0f",
"author": "Robert Sieg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILn4jaH71SVs71VMajCppsqA9QXKZbqogwrkaFUDM9LOhl6eVv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-04-21T21:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Robert! Call us at (773) 804-8808 if you have any questions or need assistance with your rental.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4929b38f-a4f2-4c49-ad3d-4d2737627d06",
"author": "Beatriz Solis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOeuOLRwdmWfbYi1xSaH8ZYjhKcySRdX-xZWR1-pl8rkIzug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin it was a great customer service thanks",
"date": "2021-04-21T17:29:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Beatriz! We are glad you had a great experience with Kevin. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c902ab0-9a13-4fd8-bbcd-e5e176f68010",
"author": "Gina Salinas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUl_mnR1WabXAvTOPPzkJxeOCQGkM_xFmw4kvt4FsyBTiV1uLP5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-19T21:45:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kool Kingdom! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f533ddc-73c3-4717-b744-9e066673bc8c",
"author": "Laura Pulido",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa8YTd11O0uRTPUNq6byjwNrszT0cpTftBjAJ1MF92OUSUQ74=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-19T18:00:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Laura! We are so happy you had a great experience with Extra Space.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7938c41f-856a-4c03-9fd5-f6dfd20e4342",
"author": "Stacey Lynn Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpGQoz2rMN0iCMlevE2RDVX0m_orKfMoRmMP27w8qij77CABiC=s64-c-rp-mo-br100",
"rating": 4,
"text": "Michael was very helpful and professional with assisting during my purchase. His service was quick and thorough. Thanks for service!",
"date": "2021-04-17T16:05:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Stacey Lynn. We are glad Michael was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage there is anything else we can do for you.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a38c904-1b19-4acd-ae5a-a598e5c720b4",
"author": "Jesus Garriga",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLReH3ENGMLq2LCniQ5wPcEaUt76VZlgJ8ofZBeTKrAIUR1qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "store manager Kevin was very informative and super helpful with making sure I had the perfect storage space for my items. Definitely recommend this place!!",
"date": "2021-04-14T21:56:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Jesus! We're glad Kevin was very informative and helpful. Please call us at (773) 804-8808 if you have any questions!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28dcbd1a-72a2-4c1f-bc93-956f65f8f7d0",
"author": "Arsinia Cocom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBiUG7zm_EXlw8vQez9E4BTAAnUvbWN-H_pNp45a-pBpSXwkSu=s64-c-rp-mo-br100",
"rating": 5,
"text": "100% percent recommended very good customer service thank you",
"date": "2021-04-09T17:03:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Arsinia! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c84b2a21-ef5c-4790-aeef-087447380c1b",
"author": "Lou G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCoXiOnLiMxwSg97CQeT3OutC2Rf9PcTFyNUOIZK48fv2-Ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was great, explained everything on the lease and made it so easy to set up",
"date": "2021-04-08T22:56:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Lou! We are glad you had a great experience with Kevin. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff718667-71f0-439c-aba1-9fb8419d2e30",
"author": "Taras Paniuta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdmMbr007GdI2jFx_qcWARsYUHkv8YNCMbkwZDa8tHl7AT0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-08T16:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Taras, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d84c065-aeb9-4d46-b3d6-48bf03a24134",
"author": "Ramon Ramos Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8hj6WXnkkCntN_WNfYm7E_RmLFcsBI0p7_wcz7XMoL9OWOjtx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great rental space! Friendly staff!! Clean and secure!! Price was good. (The city, state, and county tax are outrageous but what can you do!?) I recommend this facility!!",
"date": "2021-04-06T03:17:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Ramon Ramos! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "8e6dc2bd-6a9e-4f66-b4b9-454e5c180e65",
"author": "Luis Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqceE-bUBrRXGKi09BCyK93Kg8PyilGoLCKUbCnJ8omN2Htw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-02T20:11:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Luis. We're glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e95148ff-f199-47ad-9cf7-b4ed799f3e0e",
"author": "Helen Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_xGLazfwNAxpviIJ2AoiQQTKXvDV7e38vcJxlUtsaHL39hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Storage has been a very good done. I am pleased with the personnel as well as the facility.",
"date": "2021-03-27T19:28:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Helen! We are glad you had a great experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53c0f278-b369-4cef-b704-fc72853f66c3",
"author": "Kajie McMullen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTRJrZ81eaIourV9msjgOGYBab_KjGvFhsHLeg2TDIC84UXkFD-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Store Manager Kevin Ramig was absolutely AMAZING!!! Very professional! Thank you for taking the time to get to know my business. Understanding my business and itโs needs helped you to make the best recommendation for our storage needs! Thanks Kevin!!!",
"date": "2021-03-26T22:55:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kajie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Kevin! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bfccb940-7c38-451e-b66c-b97b8302471d",
"author": "Luis Lim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk9oxX7hhgekb42tyPcwQtl1Q6RDzkLk91rOzXxN7ftWkXyYTAyg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-03-23T15:59:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Luis. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2021-06-29T19:20:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ceff142-7574-41eb-b7f4-575ec5242fa2",
"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_XGhl1O_AoC0YM29HjNT0I9zzB6Rza1kSeBMJbaIMC8an0HPeQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was referred to this platform from Kevin Ramig.\n\nIโve worked with many storage facilities, all across the country. My last one in this area I was at for 7 years. I moved to this facility right when the new building opened because it was closer to my home. Theyโve raised rent on me a few times, reasonably, but they always let me know that if it becomes too much to let them know. I do my due diligence to make sure that the raised rent is still a good and accurate price for the area and my long-term business. In my most recent notice of raised rent, they raised it way above market value; however, after talking with Kevin, they were able to make it work.\n\nI always tell my facilities, if youโre good to me, I will be your customer for many years. Itโs easier to keep an existing customer than find a new. This facility and team acknowledges that by their actions and I appreciate it.",
"date": "2021-03-23T15:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We're glad Kevin was able to make it work. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "976e2cff-ff32-4ddd-a965-fb9ec7a4b069",
"author": "Selina Teague",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfm1QKcrLpv3gYZBxi661KHYsgZq7sCi9N7zvkBk64NDh8Y_2a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff, clean, safe and secure!! I recommend this storage company.",
"date": "2021-03-19T16:19:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Selina. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage! Stop by the office if you need anything.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a764a354-bda8-4e95-a5f1-5391018165ec",
"author": "Nick Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrNTSFSmxYfJ3k6EYrkysJPusI6ZK4moUxp4NBKcGH4vpDKA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice secured place. Easy to get in and out. Kevin, was great to work with when signing up.",
"date": "2021-03-19T00:01:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Nick. Thank you for the review. We're so glad Kevin could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "0934f0a1-cfc9-4059-81f9-192b4dc9ebbd",
"author": "Bruce Starcher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK7LSuTnuvamgK2njZHUuXJAizMeSQxn7ObQvjFBfjpK9nPc0y=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have really been impressed with Kevin the manager who has great customer service skills and knows how to put people at ease and at the same time delivers. He has been very flexible with any requests and he is always available during business hours and easy to get a hold of. Highly Recommend.",
"date": "2021-03-18T20:33:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bruce! We're committed to providing excellent customer service. We're glad Kevin knows how to put people at ease and at the same time delivers, and has been very flexible with any requests. Thanks for recommending Extra Space Storage! Stop by the office if you need anything.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "03462a04-ac71-4397-8f13-411286ee03ec",
"author": "Klevis Sata",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmg7e0FvtYWfWIP4X_V-OmYBkzGbd6Bsb4VPNwjRukKJJFxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage. Always very clean. Easy access. Kevin in the office is great and very helpful. He answered all my questions and helped me with everything and made my move so much easier. Thank you.",
"date": "2021-03-15T14:48:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Klevis, thank you for your review! We're so happy to hear that your experience with Kevin and the cleanliness of the facility has been positive! We are here to help at 888-storage, so let us know if you need anything.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "001215b5-c5fd-454c-bc0f-3ee499f1fa7a",
"author": "Hellen Breeze",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeyxoo1PcSrYph6QL3Fy6h2omaXpaujIm3EDyWNXpY6D37ouxyCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-09T22:38:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Helen. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87cdb2e5-ec4c-499d-ae8e-91fac9964ccb",
"author": "Demymarie Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-OJ5YJYgsOQguDp0zvP0CsjxLi6q43nU4aPhc85cesqIErw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-03T17:56:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Demymarie! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "601007bb-2303-4226-9e10-34887515ee82",
"author": "krystal rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINL2G74HooGjKKbypswGMuh1tcyWHUxypkeJIVEslpyV1ihA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-23T23:04:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Krystal! Donรขโฌโขt hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b57c679e-f2fe-4aed-8f83-1ace1261349b",
"author": "Aidan Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm7b1lwTdO9HhCQmli-iHbX8J89WF4k-sFQC5cXnm5sEFwUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin and Micheal were very helpful an nice.Excellent Job!",
"date": "2021-02-19T23:52:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Aidan. We're glad Kevin and Micheal were able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11773358-2388-4bd5-89f4-ba8501f4243a",
"author": "Jeremy Brewington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSOdQjh6CslVm3k3qt_T2lZwouNBpeRD8aVGlyAmVj1z6TM3w7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The process of renting my space after my house was sold was awesome! Kevin and Michael were attentive, informative and just nice. I would highly recommend this location and the company in general.",
"date": "2021-02-10T21:32:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeremy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cd5a21e-adb9-4f49-b46c-2c443807e3e1",
"author": "Ariel Starling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI5gUHQ1W7S8fzKO-3s2THaSnwD_L0P-yUFXNNxIL5Nf-PYa0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-06T19:25:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Color By Me! Weโre so glad we were able to meet your storage needs.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d3d5fb8-56a6-4fb3-b5bf-e54b4660f109",
"author": "matt ramig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtF_uWJOVhfRWQbrkl2z__h_NsmqPFbYX8Lw_BZUdaQW9XlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-30T02:36:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Matt, thank you for your positive rating! Weโre proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "deab29d3-34c2-4cad-b1bc-b920984e2f25",
"author": "Ryan Eggleston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzYgg0PV5nQkcoQxEQ5685L1RIC9ZYb3Deo-VN4AQq2ZRy6Ms=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-26T18:01:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Flamestarm19! Donโt hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9ea25aa-1c12-433e-920f-277ebdebf099",
"author": "Sonya Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3odEBPAAJ2enGJiGKIsCAYwE5Iku1UXEQi-THKt-rgDcqbI6LDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-15T16:56:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Weโre thrilled you had a 5-star experience at Extra Space Storage, Sonya! If you need any assistance with your storage unit in the future feel free to stop by or call us at (773) 804-8808.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68c01c8c-5afe-43e4-9723-1acdb13aa111",
"author": "Shaneeka Winfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbYG1AqkU3jr40fxFk3LKVdQESBfS8IJKTICSBkvnwJY67SA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael is great made everything quick n easy thanks ๐",
"date": "2021-01-14T23:20:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shaneeka. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if you need any assistance with your storage unit.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2787e81c-7271-444d-a695-6df9cfc20250",
"author": "Kglam Dockery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJd7bB2DfjtuOP4WNGN72fbO3hCTKY0EPc2i6Q_U55rZJhhWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was super nice, very helpful and made my visit worth wild. He answered all questions and I felt important. His customer service was EXCELLENT",
"date": "2021-01-13T17:29:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Kglam! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (773) 804-8808 if you need any future assistance with your storage unit.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e0f3cf7-c490-4478-b362-323931db9360",
"author": "Lenora Ethredge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuhvRpo0Wjt5xmtXR-E45cNTKtec4iHTfJlrpwgb9RhTdhrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very helpful in going over the documents and having it completed while on the phone. Great service.\nThank you.",
"date": "2021-01-09T00:27:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lenora. Thank you for the 5-star review! We're so happy we could help you with your self storage needs. Please call (773) 804-8808 if you need anything!",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "81c06e51-faa5-4a1c-93ef-a009be836008",
"author": "Henry Kaszowicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2Ksru6SI6x5CwoqZwjWk4wRY71iieAQ7OiE_7Wkx_9sMTE1Q8og=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-15T18:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Weโre thrilled you had a 5-star experience at Extra Space Storage, Henry! Please let us know if thereโs anything else we can do to assist you with your storage needs.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9173032a-9c3e-4c96-bbcc-48128545b7b8",
"author": "Curlee Reed Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj9WZIH8nO6J0mGJ3dJM-sa-77L-nqfZ-L4qMbQ8Uk-5aiNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-15T18:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Curlee Reed. Weโre glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:20:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80ee5aca-c414-4f87-8d26-96bed94c481c",
"author": "Jessenta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJab1F5Lh-6dHg_M3ZhBF3D7JG_EZhpH01ICudUemmpLljhXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin and Michael You both are doing an awesome job. Extra space storage is very safe, professional, and it has been a wonderful experience. Keep up the great work",
"date": "2020-12-12T17:50:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jessenta. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9915f62d-5a18-4b0a-9509-8eac5a40e062",
"author": "Stuart S.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIBUCXGXbYxyiMuzjvu1kqdmuO9V6hm4iYMOWYL_oNePrex-xJ0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is so professional and keeps a tight operation. We often work with Kevin and he's exceptional at doing his job well and being professional. It's really nice to work with a facility that has a great operation and team! We've stored there for over a year and can consistently say it's clean and well taken care of. ๐๐ผ",
"date": "2020-11-20T17:53:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stu, thank you for taking the time to share your experience with us. We know that our customers value clean self storage facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "af9f505d-a4b7-403e-85a8-072ad01d8dfd",
"author": "Mary Gardner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlzbPjg9Q6parFUBo94NY5GD6_W_Uf_F1kh-80EtBTdUijp48A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-02T19:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mary. We're so thrilled you had a positive experience at Extra Space Storage.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1226e587-4f04-40e3-a3b3-ac54efb73a4d",
"author": "Mandy Meyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVj-m2EQvuyZs2_cxH9xkABQn_sKj_7vEpkvF9ON1R3TXjLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-29T22:04:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mandy. Weโre glad we were able to assist you with your storage needs.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7458966-f8da-4fd0-a45c-3b9997fec1f8",
"author": "Angela Elize Wolf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSLd5OToeOGA0fAgkeC-tXIpYyzkkkCkS_0LRynVgpdPBFeYx1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience getting a unit here. Kevin was friendly and professional and explained all the terms concisely. We got a tour of the facility which is clean and well lit. Also plenty of security cameras.",
"date": "2020-10-29T17:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Angela, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure, and professional self storage solution in your neighborhood. Give us a call at (773) 804-8808 if there's anything else you need from us.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9f84a5b8-0772-4feb-a879-2ae0d3f52bd0",
"author": "Erik S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY7JlkVp8POiLROPBhw4V8BQWModlt5hRHITBBxc9kdEqHeot4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-29T16:52:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Erik! Weโre so glad we were able to meet your storage needs.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e18ba88c-71f3-42d8-981e-3da94cca6449",
"author": "Tijuana Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlU1Z0P6lCNARpB0AanM5boIgONYJRZbbx1fMrbThBkCHUoMBW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-10-24T16:25:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Tijuana. Weโre glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4e19f2e-7048-4713-9a63-de643d8ae995",
"author": "Daniel Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwzFJt3Zx4i-xBHZY7P1rHVV739vqA_DqcFWkaH9SS_diRvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great guy, excellent customer service, very detailed. Overall, excellent experience. Will definitely recommend this place.",
"date": "2020-10-20T21:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Daniel! Excellent customer service is a top priority here at Extra Space Storage. We're so happy to hear we have your recommendation! Let us know if you have any questions regarding your storage unit.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfb90fd9-d9b4-4937-a39a-fd17d9bd226f",
"author": "ERICK SMITH",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9_t3xNYZn_decGLvqEz-l9t_D_18yjP7DuIicwv2b4uHrug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin and Michael has very good customer service",
"date": "2020-10-13T17:48:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erick, thanks so much for your review! We are thrilled to hear your storage unit rental experience with Kevin and Michael was positive and we are always here to help with your self storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9a4cfd8-cc6b-42ea-bb28-811f7ad79779",
"author": "Ricardo Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXmseoC5WOiWSyf8fLJNqH45d-jlvBj-1SfQzPpL5HYSJ_Ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant personnel. Kevin and Mike were really easy to work with. A+ for customer service. The unit itself and building are not bad as well. Very clean and tidy.",
"date": "2020-10-13T17:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ricardo, thanks so much for your review! We are thrilled to hear your storage unit rental experience with Kevin and Mike was positive and we are always here to help with your self storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "neutral"
},
{
"id": "835d9fb0-5817-4bef-86cd-1c59442e19ee",
"author": "Chyrel Banias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqdSxHvuRKwBA1fbW7R0xv_dF7PFxrrW6cS2Ix5B1WMsnzK6wT=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am not one to ever really post a review on a place, but when I really needed help with my unit, and answers to any of my questions, Michael and the staff at the Narragansett location have been beyond helpful.\n\nWe have been with this space now for about 2 years. Every year getting a bigger space for your growing inventory of items. And this year we ended up with 2 huge units to support my moms renovations! I wouldn't normally get 2 units, but I feel so safe at this location and that's important being young women moving things around a lot.\n\nWe accidentally locked our unit with the Key inside and luckily for me the staff were doing sanitation checks and maintaining the facility. I was able to get them to open my lock and sign a waiver for it over my phone. They are really nice, the space is so clean and the temperature ( which is a big deal for us ) is always perfect for your products and materials.\n\nWe thank them for their excellent service and their nice and polite personalities. Thank you for making our storage experience great and effective for our needs.",
"date": "2020-10-08T23:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chyrel. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "23fc0e92-8b6d-4ca6-a353-9f72d2cc5b0d",
"author": "Kayla Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVBeXne7AaZH9tHtdwGkYR46iOS46ogfPQIprT5TW-OpCIHTJX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-07T22:30:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Weโre grateful for your rating, Kayla. Call us at (773) 804-8808 if you have any questions or need assistance with your rental!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad6201cf-247c-42dc-a1b6-def0fa7f43f6",
"author": "Michael Feng",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINpiVTY3kd4TFXHtCmPASZ4xBncjQwtOFbPCq7RECOLZAdMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is hands down the best storage facility Iโve ever rented from. Kevin and Michael are super great to work with! They make the move in process easy and straight forward. If you are looking for storage solutions THIS IS THE ONE!",
"date": "2020-10-04T22:29:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michael, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "797ed855-c9c3-4f95-9d0a-d8b26e52f603",
"author": "Mike Ely",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAk-CGwXOlD45ZHbJVfcplCx8hjrtuxSLF8lMpeTH8d-xJRdyo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-03T16:43:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike! Donโt hesitate to reach out if you need anything!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c97d547-65a6-4afa-9c6e-101925359ac1",
"author": "Michael Daddio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIktgTrRCf4waoIlMa5i8zlfHwvwdhsuvlfsP64YbouGwChkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-09-26T20:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Michael. Weโre glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67f953a3-e913-478a-9195-c2100c3d9fd7",
"author": "Diana D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlDwuv2MPNPyTt9pGYMlpZQpgJqPQHm-1_3PF2E9g0dgb3BJEz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-09-19T13:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Diana! Weโre grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "109740ef-7cc4-480e-b473-c201f59c1cb6",
"author": "joe tang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVn-iVn5G4c1zHSTPy4q5ubdlHnN0ukMvuYldPQ_5otG9qtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, Michael and Kevin are super polite and understanding. Best service I got this year by far from any type of retail. The space are great and the storage place is well weather control.",
"date": "2020-09-16T21:10:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joe, thanks so much for your review! We are thrilled to hear your experience renting a storage unit with Michael and Kevin was positive. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. We are always here to help with your self storage needs, so give us a call at (773) 804-8808 or stop by the office if you need anything!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e786a1f4-43e9-4676-806a-bf6f78506920",
"author": "Mark McDermott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY1UmMaxiWhFqha5WTg961JmXVdSG8XRvF53PHEM9m0wQxgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Couldn't be more satisfied with the service we received and the facility itself. Our coordinator, store manager Kevin Ramig, really was extremely helpful and efficient in getting us all squared away with our units. I would recommend ExtraSpace and Kevin most highly .",
"date": "2020-09-15T17:08:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Mark! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (773) 804-8808 if you need anything. We're always here to make your self storage experience smooth and hassle-free!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1817f4a-e726-4250-8930-19828c730a18",
"author": "Jamesha Whitlock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRGFzuyZdbtCERX_ht1qP-ta9mOe31zEH-v0l-5G5qXLNcf_N_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and clean facilities",
"date": "2020-09-05T21:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jamesha. Thank you for your positive review! Please reach out to (773) 804-8808 if you ever need any assistance with your storage unit.",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9faf34ee-38b0-4b6e-8c61-21ec3b284457",
"author": "Anthony Petty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf-3lZr_CtxM502QrRlH-hYHFsgU1mnRM_YzdcIVFl_lZfhQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "I've had the best experience renting at this location. Always clean, the employees are courteous & respectful and they make you feel like family with me being on first name basis with one of the men ( Michael) at this facility",
"date": "2020-08-26T20:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Anthony! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your storage unit experience reflects that! Stop by the office if you need anything!",
"replyDate": "2021-06-29T19:20:57.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e7ef47a3-19f2-41d6-83e2-fc7221235a37",
"author": "Barbara Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbVA__9kOI1SwT5b6uTu3QtZzXFMUX8Evb_XCDfkcEmMoe1UoP=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best storage I have every been in. Everyone should use this storage. Kevin is the best got me taken care of in minutes. And I am a person that need to feel save. And here at this storage I am. Never had a problem here with him very nice and helpful.",
"date": "2020-08-25T19:08:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barbara, we appreciate you taking the time to share your experience with us! We agree, Kevin is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to serving you again in the future!",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ca960678-7ac0-4c38-aea5-a8609ff0f8af",
"author": "Nicole Braswell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwp7WHSAQVcQOi6W-kINMko64j6ddM8RFualAE5t_y1s2eH2w-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very helpful and got me set up right away! Best service!",
"date": "2020-08-20T20:49:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Nicole. Thank you for the great review! We're thrilled you have had a great experience renting with Kevin! Please let us know if you need anything.",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03049957-894c-45df-9342-d94cab5c25f8",
"author": "Diane Zhao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUfDXm0u8toTY51Gr_TUJy4QzfR4rz5C3NEK2i-Q9kMo6ofw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager is super friendly and helpful. The site is clean and well managed. Highly recommended.",
"date": "2020-08-08T21:44:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Diane, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your self storage needs. Please let us know if you need anything.",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bf8960a9-23eb-4cfb-b1d0-8743399cacbb",
"author": "Lost",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaFe3cSSH24UyUJ1UuMmGf2rHbI8ceLDyNMq_Buf_6CQ3Sdkca=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really great staff, Michael is always friendly and reliable with any questions I might have",
"date": "2020-08-01T02:35:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Lost! We're so happy to hear our manager was able to make your storage unit rental process hassle free! Give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5627c96b-86e9-4568-b54f-c7da4fb006fa",
"author": "Luther Royal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhiwYqkWdxsC9hbGzx52xlQNgqatfUxuSIDybi8awNkbs4Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented in the past great experience with the company.",
"date": "2020-08-01T02:13:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Luther. We're committed to being your go-to stop for all your local rental storage unit needs! We value your review as a previous customer and hope you'll consider us again in the future. Please stop by or give us a call if we can help you with anything!",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f6a6568-1320-4a80-b226-984daca10f5c",
"author": "Andrew T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiWi-beSX6zBOGUttgCW6CPkpXT6kP5WW5HlTThkzCSk6V6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Experience!!!",
"date": "2020-07-31T21:43:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andrew! We're happy we were able to provide a smooth experience providing you with a self storage unit!",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ee84f94-339d-49e1-ab0d-0b3763f21b07",
"author": "Joshua Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlzsDTvreo8PhcLNqAlQFo1UxBsz_xdBOq6EsgWNuOqiIixv7n=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael was great had great customer service whenever there was an issue it was quickly resolved I would recommend great drive in storage temperature controlled and secure",
"date": "2020-07-30T20:39:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Rez_m3! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer. Stop by the office if you need anything!",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "10c8d7d0-291b-478d-a961-7810d698a5c1",
"author": "Jose Avalos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZPusOJVRZJd1VX-QavugwYnz4gjhFUbAE2czNElD9XHpttQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "great service ๐ and the guy kept. Social distancing OnPoint good job Thanks",
"date": "2020-07-19T18:47:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jose! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-06-29T19:21:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfb7b258-b138-4cef-ae9e-fd2d98fedcb0",
"author": "walters lawong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR19t19QG8lKa1kVo9WRcSMXMzLwDzVcENaR2uP77-JCgPuLQY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent move in experience. Micheal was the best. Facility is extremely clean.",
"date": "2020-06-22T15:35:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Walters. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything with your storage unit.",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9e6586a6-73e6-4e88-8350-c847691cb56d",
"author": "Malgorzata Cieslak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk_yMMVpWaHm2-Y5p5ZNFCNiikYhg1qQ2enulU2BriaqMo1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and helpful staff. Great place to store your vehicle and other stuff. Highly recommend.....",
"date": "2020-06-18T16:08:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Malgorzata! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call at (773) 804-8808 if anything comes up!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2b36ee2-568b-45d9-a6f8-54ea0e4f6001",
"author": "Nelson Correa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9TqdCRVK49IfurBFVbMZDoUZYmmpjsN5VhGP3yVA9FQ6myA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This employee are very helpful and good helping other",
"date": "2020-06-07T18:21:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Nelson. Thanks for the positive feedback. We're so happy we have customers like you. Please call (773) 804-8808 if you have any questions about your storage unit.",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e0c619e-1ca7-41e5-baea-b83421219de4",
"author": "Kathleen England",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW457C7QhdA1fETFwy9Vxq6kDTvvegNYCguTqZLZUfa7w_s8wcV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is absolutely awesome. I have used them for years and moved to the suburbs and started renting with them out there. Very clean, safe and friendly. I could not give them enough stars for their service!",
"date": "2020-05-06T20:27:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kathleen! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9370094f-6086-48fc-8ff6-4598cd04d6e4",
"author": "Dan Mahoney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyGiaZp97ikFRS3kQn5f44cRJtqpXV53Jwur17N3HKnMrZuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely clean, very secure and excellent customer service. I highly recommend this place.",
"date": "2020-03-21T01:45:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Unicorn Lover 16! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Thank you for the 5-star rating!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "516a3fb3-e71a-4b28-a7ad-a47fe29b60c7",
"author": "Nick Lacey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqCKl3iKV5PJge91IquGTvNqkrVUgm6gQ3uQM86xGZD6abagUb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin and Michael were excellent. Great customer service. Highly recommend this clean and friendly facility!!!!",
"date": "2020-03-04T21:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nick, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "61499178-375d-43ff-85da-0809b6263ac4",
"author": "Brittney Day",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnT63jv_aXJg2dkq25IQi2QdqtOD7DOCoHCnjfLiyIGGHcrVM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-27T23:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Brittney! Thanks for leaving us a rating.",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63455eae-c5e7-4c68-8513-27635c1e6385",
"author": "James Singletary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLayfLQPVIEDqrtme6IbNdFW3kNOPgrkWBq_6gwhC2VAjN7uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to thank Extra Space Storage and Dez Medina for making my experience helpful and simple. Specific with details and directions. Much appreciated for all tips and excellent customer service.",
"date": "2020-02-26T17:13:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, we're glad Dez made your experience helpful and simple. We're committed to providing excellent customer service. Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "05363db6-4724-40b4-be47-9b87ea72fb93",
"author": "Marti Napolitano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnGEto1b1SgUMM-nlaF0eHVPGZL6qcjQW5K3k_VvCeIqBVEGB9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was great! Thank you.",
"date": "2020-02-17T16:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Marti. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96ef62fa-566d-43cb-8299-0e212e576d36",
"author": "Lucy Noriega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuspKDrPzQBGBnOPxOcdgaT7Z67Xlh76ZWkBlPo3t5rt0OYB9z=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly people, work with you for any changes you need. The location is safe, havenโt had any troubles. Payments are easy, mine is on autopay. I love that I can drive in with my car so if the weather is bad it doesnโt matter I can comfortably do whatever I need to.",
"date": "2020-02-09T13:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Lucy, thank you for sharing your thoughts! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Your kind words mean a lot to us! Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7a0a76ee-f04c-4373-bda9-096031524daf",
"author": "Daniel Alvarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkorMabUKpibTw8e7ViF5L2oJeTRPDVf39LDTr2B3rWhO3Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-09T01:36:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the 5-star rating, Daniel! Thank you for choosing Extra Space Storage!",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d05e611-81be-43bf-b80c-0e6897758ab9",
"author": "Durius & Tiffany Henderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyR1mneXtDkDaEDI1AIUF1N04EDHYr9MSkunCoOpeGQCMk9K-FAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very helpful today as I came into the store. He nicely assisted me in every aspect. Thank you for everything.",
"date": "2020-01-25T21:54:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tiffany, thank you for your review. We're glad Michael was able to help you every in aspect! Stop by the office if you need anything.",
"replyDate": "2020-06-29T19:21:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bb5919fd-26be-4edb-bbe4-d86059ed5930",
"author": "Harmony Beauty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkBdf65lV-JkwC6Rw-Zb8-gCD9lD7DycKMh3CzRqIpzpbFW5UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin and Michael were super duper !!! I felt super comfortable with this being my first storage experience.!! Painless and easy!",
"date": "2020-01-24T23:15:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Harmony. We really appreciate you taking the time to share your experience with us. We are happy to hear your rental process was painless and easy. Let us know if we can do anything to assist you!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20f01d4c-79de-4ccd-bb8c-3ef4557987b7",
"author": "Flora Mathews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKguTfwKZZOiMEr-tmyXmKjOJlIwWZviXD2mT7ElQj-WMvHaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-14T16:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Flora! We're glad we were able to meet your storage needs.",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "981c3a85-e676-4b34-b891-967051d00357",
"author": "Yolanda Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg0lHMisO4Ha5iy6swn-O49PEBnIuzE4IekEd-xOBSkdoZXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael from the Chicago location was friendly and attentive. Awesome customer service. The location is also very clean and spacious.",
"date": "2019-12-22T12:54:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yolanda, thanks for leaving us a review! We're so glad to hear Michael provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2e0835b2-2ab5-4f32-a36e-52704c4b6d94",
"author": "Cesar Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNvxX6PFL0iB4bHRB7n5ef8ioJJ-iOfUoCPbnT7O6LCKXFHVY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-12-19T16:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cesar, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce2b9b4d-b4c0-4a5c-a7e5-cc5bcf18290f",
"author": "Jessica Alvarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWzZeXk643hTP001DWnpQ86gtBGDeBPpGAGgwc6MTkEv4yTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael helped me the other day. He was so attentive and polite. He really made me feel welcomed. Keep up the good work",
"date": "2019-11-28T01:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jessica. We're glad Michael was able to help! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cf0329af-3ea3-4566-b462-083f428bce2d",
"author": "Luis Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMgoxSh5wlSi8SeQgx78AMIKWA0bkK2NP1JxRBojxxWedq46g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was the best. Good kid and made the entire process easy. Thanks ๐",
"date": "2019-11-22T17:13:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is appreciated, Luis! Hearing that you had a positive experience renting with Michael is the best thing we could hope for! Let us know if we can answer any questions about your rental!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d91ee6e7-d2c3-4593-b77f-f6daf8007552",
"author": "Gonzalez Design Studios",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXL7XvtLYsq0hbiR7t_Gdtri8Pe3GcqNMADhc-q709yWTCoesKn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very outstanding. Michael was very nice, helpful and detailed.",
"date": "2019-11-21T03:09:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the 5-star review, Gonzalez Design Studios. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b23dc900-03f4-4ea3-8708-94aadf96826f",
"author": "Duncan Szechinski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUz-bQKNohcySkXFTdqV9VEu98J8mmoXXj0bOfW6QqNJ1m9Pxl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was super helpful and the facility was very clean, neat, and the lobby was well presented",
"date": "2019-11-21T02:47:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Duncan, thank you for your review. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5d6720f2-e64d-4a0b-a211-c86e1c07aaba",
"author": "juan Salgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqFjwDuJUyN3WCs4uYL6IYkl-zquQyuZj9UvvUohSzBaRyZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Michael was a great help to me and went above and beyond for my accommodations. This is a great place and I will recommended to anyone.",
"date": "2019-11-21T02:07:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jean, your recommendation means the world to us! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8405b829-03a0-4d9f-a267-ab71823d5a64",
"author": "Donovan Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6HxzWWZcfsSOqJPe6ZVjuWCQTRj52EycsUdLNw_HeHb4VGaU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with this location. I was helped my Micheal and he was informative and has the knowledge about each different storage.",
"date": "2019-11-21T02:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Donovan, we pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Micheal. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b4a9b67-4da0-4a7f-ae96-8a1c9c071684",
"author": "Jose Borrero (Cookie Monster)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIXinX7WeLkDGR7D1SzoM2NcUSZltRoRxqqaUlXERhKfWfUNQoCg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael was a really helpful guy, respect, and nice to work with. I will definitely come back anytime to him!",
"date": "2019-11-21T02:05:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It's great to hear from you, Come Again. We're glad Michael was able to help meet your storage needs! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f16ed57-8cc3-48be-97fb-55247d7287a9",
"author": "motozonezap Berrospe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhRxcIwdZC5B9j1bHeBmNRgUzD6UQJb5m2jBQw_czKLBU5Tg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-11-17T04:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome rating, Motozonezap! We're glad you chose Extra Space Storage!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ceabac12-851c-48cb-a55e-ff7789cdd343",
"author": "mariani rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-yHrOfyvn8uvLFXWCPyx-m50ypSlhZ7gcqrW3yJVzkUAsfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience and definitely recommend this facility for your storage needs. Lisa was friendly, detailed, helpful and efficient. She offered great customer service. I was beyond grateful for her knowledge and expertise. She is a true asset to the company.",
"date": "2019-09-18T16:00:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Mariani. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Lisa reflects that. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96cdb830-bb3b-415b-a8f0-87510955280a",
"author": "Mari Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIop_4G6qx0ejMYHn13pk5-Ctauwov8-JhNVf18FP5CEK8OiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-18T15:40:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mari, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1220bed3-5ce4-4cec-8134-b8b0e84cd17a",
"author": "malasha Telphia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPJzaR0Px0Nbh3RspZ11unf2QTSDyobdm0bvIz5ZETOTjOKX0a=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa, was very extremely friendly and helpful. She explained everything so clearly for me, as far as the rate, the storage and policy of the unit. I love the fact this facility is very affordable and extremely clean along with being in my area. Definitely will recommend to others, great people to do business with. Thanks Lisa",
"date": "2019-08-17T18:54:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Layla. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We're glad Lisa explained everything so clearly for you. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ddeb2b3a-a2e8-497d-9080-0e6132c9605f",
"author": "Hi Santos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIRAWkb_PASfihWDmGTXTCboYpd2-4UD5-s6Bc8Qs0tfKWYWQU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was super nice and informative.",
"date": "2019-08-16T18:58:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hi, thank you for your review. We're glad Michael was able to help! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25516db5-43e5-4bff-a4e1-dde44c201362",
"author": "Jeremiah Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB7QMtkyHPoiyIS8iODoSVjKXMsP77lslN0usFpb0sdVQBeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very beautiful place and very organized storage facility. They are very policte quick and undertsnading",
"date": "2019-07-05T18:07:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Jeremiah! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at (773) 804-8808 with any questions!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d08a2fd-714f-45c7-a4e4-c338ca5b56ec",
"author": "Toyree Byrd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXQqR_6kDHEa2Ilndy2_PRIOajbcu1rmG_YdoKFC_s7syX99jd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice and very spacious",
"date": "2019-07-02T00:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Toyree!",
"replyDate": "2020-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa299ffa-514b-45c9-a59a-b78f0ae37c4c",
"author": "Ashanti Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz0si8t-e48Kv5W32zi94VaOVvFPnYVDmg9ySTcxO7UDwCqlI8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had a problem call customer service but no help there.\n\nSo I stop into the actual location and was greeted by Milo he was very friendly approachable and he was willing to assist me with my problem.\n\nThanks Milo for great customer service",
"date": "2019-06-14T17:54:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashanti, thanks so much for your review! We are thrilled to hear your experience with Milo was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a226e31c-1f12-4df9-8beb-dc10549e1be1",
"author": "Victoria Firszt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqEcS0xITPRZkhz0yKuhtyKXs5XtcRDK1WQbV8sDKrCdsnL45rhA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-06-06T03:48:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Victoria. We're here to help if you have any questions or need assistance with your rental! Call us at (773) 804-8808 with any questions!",
"replyDate": "2019-06-29T19:21:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa4caeef-de3d-4981-8955-eb0773508d35",
"author": "tan rials",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuk1ilBU-lf01JfH7qVPSlHRLIIm85j5wgUJ59rXsB-wZB0P3W=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-03T18:47:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tan! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66d1b6dc-62d9-4d73-87c6-de8f17c6b0b2",
"author": "Joanne Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnZY2xC4RVbwAFcqE6kXgq0OCGIGLUiQItZEYG67uvtMR_PQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this storage and customers severs is great. I give this storage place a 5 star rating. You should talk to Ms. Leslee she does a great job. I think the public will love working with such a great lady.๐๐",
"date": "2019-05-22T17:35:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joanne! We're committed to providing excellent customer service. We're glad Ms. Leslee was able to help. Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "950760c2-e268-4f89-a089-da80c210add8",
"author": "Roshell Francis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3lwDe38-HNaRtsjn-TBMxAPoSXBfL0426g5CV24RvyPB90g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee marchbank She was pretty good and helpful",
"date": "2019-05-21T17:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roshell, thank you for your review. We're glad Leslee was able to help! Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa9783df-1c7f-49bd-8cea-390707b3ecd1",
"author": "R S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPGaPuH_XlCov8vAcRBCrCBbsxlDuhg3XV5QwIhsOGh5LVBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, great prices, excellent experience! Thanks :)",
"date": "2019-05-10T18:37:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Robin!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f7a70d67-4606-405c-91e3-a17bb5c69539",
"author": "Baylee & Caitlin's Lives",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhwaGHQQO95EM4Ry-BBVvW_jV9O-XqJw4QNDNchNSz8nn9mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in to rent a storage space for my dorm room over the summer, Leslie was very helpful in showing me around the property and giving me a nice tour of the facility and telling me how to access everything I need! Highly recommend storing here very clean, secure and well put together facility",
"date": "2019-05-06T22:11:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Baylee & Caitlin's, we're glad Leslie was able to help with giving you a nice tour of the facility and telling you how to access everything you need! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Thanks for recommending Extra Space Storage!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6cb6c7ce-0c4a-4ce2-9ea9-9e6589a3c659",
"author": "Dolores Apreda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJemIEpRWETgrKWzUB_HzMzt1dxdsG6Ev1XHOiqC7M-oSbLBcbD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility thatโs well secured. Itโs drive up to most of the rooms and they have large elevators to get to the second floor. Staff is great and friendly. Would recommend to family and friends",
"date": "2019-05-06T22:10:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Dolores! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We pride ourselves on having a helpful and friendly staff. Your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3655d81b-6500-4dc7-a8e0-50b330db1656",
"author": "Ian Turnbull",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTV4ZPdllcQJQ56rCN8LJC-eWuwDTgQLjR3yNgN1-_KHeilcm4=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was at the storage today and I was having a work time until I walked into extra space storage and started talking to leslee .... she calmed me down and walked me through everything.... thank you",
"date": "2019-04-30T17:04:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ian. We understand moving can be stressful, so we strive to provide a simple and quick rental process! We're thrilled to hear Leslee was able to provide that for you! Don't hesitate to reach out if you need anything.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a76db17-bdb2-46d8-88cf-ecdf084d754e",
"author": "Madelyn Barrington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN9dSLVWczK_DQzhGDNmgT25tVmVwDH58BwChU1bQcgq9GhNgq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facilities and staff! Only nice and super helpful. Been storing here for almost 2 years and itโs perfect for storing for college students during the summer!",
"date": "2019-04-27T16:38:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Madelyn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff. Thank you for being a loyal customer!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68d6a8b1-e364-4d9d-804f-524fa4514434",
"author": "Maggie Tritten",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbMor6pDlb0Va35OLCpPCMt1vC4Cwr21nPAAfY8-mdKGYVNQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility! My buds and I have stored here over the past few summers with our college things, and itโs been a breeze. Clean buildings, easy access, and the staff is friendly and helpful!",
"date": "2019-04-27T16:38:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Maggie! We are happy to hear your experience over the past few summers have been a breeze! We're so glad to hear that you are happy with your experience with the cleanliness of the facility. We pride ourselves on having a helpful and friendly staff. Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5dee43a9-87ed-4a9f-84fd-d5155f1fea0b",
"author": "Blair Woerfel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPwJ_fbd63TJNav6o91mc8nAai2HlX5yH2Geme4aAQkl8BBpHx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice facility. Stored here for personal and business use over the last year or so. Great prices on good sized units. They happily moved us to another unit when a duct was running through ours. Friendly staff too! I would highly recommend for your local storage needs.",
"date": "2019-04-27T14:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Blair, Thank you for being loyal customer! We pride ourselves on having a friendly, knowledgeable staff. Thanks for recommending Extra Space Storage!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0ee469c8-c176-45ac-bcc8-5fc031e12df1",
"author": "Markus Woerfel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtYc-uFLEsQAlzTqQVeefz4KL_5r_G48QT7Gw-17wnwCb5qvvw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good facility and rates. Staff is always helpful. Lots of convenience around loading/unloading near your unit.",
"date": "2019-04-27T14:45:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Markus, we're glad our team was able to help! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "44b1bd3c-2045-4e2c-96e9-7c58742371dd",
"author": "Christine Delgadillo (Penguin)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0gS5AANRRjOGrsknoRIj4s3u37oDz4ipgbeFWgcbBMAmfcJVcmQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service! Kelsie was awesome ๐",
"date": "2019-04-24T19:07:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Christine! We pride ourselves on having a friendly, accommodating staff and are so happy Kelsie was able to assist you! Don't hesitate to reach out if you need anything! We're glad you chose Extra Space!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e62a79e-eac2-4697-bfbc-99415b181876",
"author": "King Dawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgoGAcIKUjLIPnZD1SIADjSZuRIQ93EZKLWBweDBSFmI2mnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee was very helpful and patient plus professional I recommend using extra space storage.๐๐",
"date": "2019-04-23T22:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "King, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage! We agree Leslee is a great asset to our team! Let us know if we can answer any questions about your rental!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "53bad7f2-739d-43c4-849e-7679d9235ca8",
"author": "Benjamin Cormalleth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyklhs7iWGffgVm-r3kNDtZYwZv9l3fHzAzfpVWRMTOWpYqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee the manager was extremely helpful, polite, and professional and the facility is clean and bright!",
"date": "2019-04-23T17:36:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Benjamin, we're glad Leslee was able to help! At Extra Space, we pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! We're glad you chose Extra Space, and we are excited to have you as a customer!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1af72388-026d-42a1-b7e5-45cd26628df7",
"author": "KGlam Dockery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL1eJkm9DHXAMZc0qbPic69aARJJHoiBM6OzUz2KTj9URpp6LZfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee was very helpful and informative. She has great customer service skills. The storage facility is nice and clean. I would recommend extra space storage to anyone and i definitely would recommend leslee to assist",
"date": "2019-04-22T22:03:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi KGlam, thank you for taking the time to leave us a review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! We are thrilled Leslee was able to make your experience so positive!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4a974bb6-314b-4582-997f-389fa1f4235b",
"author": "Demetra Giblin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0LRjYnodOfnkGXsiz8Hj3QTRQbXlE34o_EyKJJOeR617J-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely love this place! Gorgeous facility, very clean, and secure! The online website is so easy (& wonderful online promotions) to navigate and as soon as I registered to hold a unit, I was contacted to come in and check it out! Kelsie was extremely friendly and gave wonderful customer service! Iโm so glad we decided to choose this company! I would highly recommend!",
"date": "2019-04-20T23:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Demetra, thank you for your review! We're so happy to hear that your experience with the security and cleanliness of the facility has been positive! We're glad Kelsie was able to help. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "58e565ce-710f-421f-afb7-08c21ba210cd",
"author": "Steven Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6VbyqCkLiDwGsLaRoh6IR4sIgO8KYnSN_AZc7X1-92OPLbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kelsie made the move in process easy and saved me some money.",
"date": "2019-04-20T17:29:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steven, thank you for your feedback. We're glad Kelsie made the move in process easy and saved you some money. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b56bad07-3d5f-4a29-8f8a-c6f0f84d81b2",
"author": "Kathleen England",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_5oB6i4cpReDnEgubbQtt1-nsDPMHLsnXw6E91eliX4KR78Xk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love renting with Extra Storage Space at the Narragansett location in Chicago. The staff is extremely friendly, it is always clean and feels very safe.",
"date": "2019-04-15T23:45:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Kathleen! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We're here to serve you!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "61a72969-2c24-442f-a59b-19e9c1b06904",
"author": "Uriel Aleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp14gmvQFDQ9KKrYOpNGbXg63gRNCw7pS4AdAuhxWdrRiZXuhN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for storage leslee was great a d very helpful",
"date": "2019-04-10T15:55:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Uriel! We're so glad Leslee was able to provide a helpful rental experience. We're here to help if you have questions or need further assistance!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d504f65a-5087-42e6-9f8d-f6d5d6e26e07",
"author": "Matt Klich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdD4PvQn46fiEEjp1Ax8CY7drv1xHEJaSRaLgVbtEdkJEqLofLeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this place. Great people",
"date": "2019-04-08T20:59:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matt, thank you for taking the time to leave your feedback. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 804-8808 or stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8162e970-52a2-43b9-a6c7-bf77e4a131b8",
"author": "Bill Trotter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJF5mg6MwH5HJJ8_ZdkDDn2P3gAk4FauljrN-vmoW-Rsmooyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee the assistant manager was a delight to work with. She was friendly and thorough when showing me the facility. The facility itself is clean and spotless. Would recommend to anyone looking for a storage space.",
"date": "2019-04-08T17:23:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the recommendation, Bill! We're glad Leslee was able to help! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us. Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d36560df-7f8c-4350-8530-dc7eccf1a8ad",
"author": "Hugo Barajas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi0q2DxzeCH-idPQg0Wjuv5dM78FZpCncci-xCFhehGkm8YA=s64-c-rp-mo-br100",
"rating": 5,
"text": "KELSIE WAS AWSOME\nfriendly from the time I got there till the time I left . Helpful in many ways, thank you for making so easy ...keep smiling โบ๏ธ",
"date": "2019-03-30T18:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hugo, we're glad Kelsie was able to help! We pride ourselves on having a helpful and friendly staff. We are so happy to hear that we could accommodate you and provide a smooth rental experience. Stop by the office if you need anything.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "324e005d-3eb0-4cd3-9c96-70fb5878a45b",
"author": "martin rubes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZT-w0LosoPj3j7uN1L_HkCM2RJ6zXP7EG80l19xMajiLbig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-03-25T19:09:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Martin. We're here to help if you have any questions or need assistance with your rental! Call us at (773) 804-8808 with any questions!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5361e58-b5b5-4823-85a0-ddee4004e858",
"author": "Kasia Chlon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIniIheoUxgneor0KoD_q45PC__m0W-0txSmGsGM2OOkxlgiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My boyfriend and I came in to get a storage unit for our furniture. The second we walked through the door we were greeted with a warm smile by Kelsie. She was super helpful and answered all of our questions! She showed us all of the units we wanted to see and gave us all the information we needed to get the perfect unit for us. Kelsie was amazing!",
"date": "2019-03-23T18:37:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kasia, we're glad Kelsie was able to help! We pride ourselves on having a friendly, knowledgeable staff. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89b231aa-f0c0-4d16-8f5f-86f69ab2facb",
"author": "MARTHA SALGADO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdlqr07tIY9Qb8fAkfH9NFFYoFFMfygBfA41xd8Kof2bkGGCwfQw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kelsie provided a great tour really loved attitude of explaining everything very polite love the size i am renting really recommending this place.๐๐ป๐๐ป",
"date": "2019-03-23T15:09:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Martha! We appreciate your recommendation and are so happy to hear that Kelsie was able to meet your storage needs! Don't hesitate to stop by the office or contact us at (540) 657-1555 if you need anything!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ca77e35-6f30-4ed0-8a2a-250a0f183955",
"author": "Joel Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdWWRDFrbkuBaA1ssHi87Z_w7bjSGEQFVJJkbocyRDVkyUrhCR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslie and Kelsie are really cool to work with!",
"date": "2019-03-22T22:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joel. We're glad Leslie and Kelsie were able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance.",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45eafb00-8b37-4054-9b9e-cb85f879302b",
"author": "Tongas Tongas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV49fxdD5lOTUVLmmx7nMHJmOzLQNBBTp-sMOHumcK_uE8N6UlETA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee and kelsie are good costumer service and the place are very clean 5 star service",
"date": "2019-03-22T14:43:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tongas! We're pleased to hear you've had a positive experience with Leslee and Kelsie throughout the rental process. Stop by our office if you need anything in the future!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "ac287228-1181-42e9-a60f-eff5f3fd0c5f",
"author": "Mohamed Kebbay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvT3dWU_-eT4Uo2i6bFpq1vH3E1kkrH3BQ4xgAPGPqNUpQedQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee has been great with our storage rental very helpful with everything we ask for. Thanks Leslee for all have done",
"date": "2019-03-21T20:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the excellent rating, Mohamed! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leslee! Let us know if we can do anything else to assist you. Our team is happy to help!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46673ad7-9969-4f68-b729-ffc1f382bfca",
"author": "Jose Aguirre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUngBTK8MxgM9YareDos18JdsmOe9zi7bSXvzylNmbepoGFKj0=s64-c-rp-mo-br100",
"rating": 4,
"text": "I do appreciate the workers here at extra storage Leslee and Kelsie are very help fell understanding and great to work with",
"date": "2019-03-20T18:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose, thank you for your feedbacK! We're glad Leslee and Kelsie were able to help! We pride ourselves on having a helpful staff. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b060a93c-c0fb-4f4e-ae74-4c7cc365eaeb",
"author": "Maria Soderberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYOaaeoFx5cJmrm_yMJfO0kAXjAa-LfODcJqbAH5G0RqIKqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean storage in convinient location. Leslee\ngave us a tour of the facility.",
"date": "2019-03-19T20:13:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maria. We're glad our manager Leslee was able to help! Our team is here to serve you, so give us a call at (773) 804-8808 if you need any future assistance!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e6c1799f-8fbd-4317-aff4-ac865ee6a0a2",
"author": "Cordell Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYurO86ZuY366UvAvghv8AfXz0UrOyN-GV3aZp3efUK7tZQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, highly recommended and Leslee at the counter was very helpful and great with working with my family.",
"date": "2019-03-15T15:26:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cordell! We're pleased to hear you've had a positive experience throughout the rental process with Leslee! Stop by our office if you need anything in the future!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e4c871ba-2842-4b50-a55a-dfddb62dabef",
"author": "Katy Marquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWniByBCYjHrlGP1s98cEtlex1EwCJXXpuQyGVqToxR7EWDKryL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Leslie was very helpful and professional. Thank you for making my experience a great one. I will be sending my friends to her.",
"date": "2019-03-14T15:17:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katy, thanks so much for your review! We are thrilled to hear your experience with Leslie was positive. Thank you so much for recommending us to your friends! Give us a call at (773) 804-8808 or stop by the office if you need anything!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a8c4222-f4d2-4115-aa09-bf17b2f3ac89",
"author": "Phil Lofgren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW-hhasl6jaIIdM8TS2xdgJ2w7AFT5H7yRARR1dYKmbP8jIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee was very helpful!",
"date": "2019-03-13T16:57:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Phil, thank your for your review. We're glad Leslee was able to help! Let us know if we can do anything to assist you!",
"replyDate": "2019-06-29T19:21:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66c1215f-f982-423e-91af-211944ec23eb",
"author": "Darnell Shields",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIbnENx3t2GMNwbdgio1GPGBpYtfRr8FQQQBi8r-_Rs8pfMS7ZpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kelsey and Leslie were very supportive in helping me to acquire an additional unit to store my items. They were very informed about the units available and their customer service was very professional.",
"date": "2019-02-23T23:08:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fff6fc8f-2536-4446-820c-fd7ea4c24d28",
"author": "Stacey Cischke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH-ybEeOynbgekvmiE04tfyIaeHM5AF9lEYaohieVWCylW8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant and helpful and patient with me as I had to look at the different options.",
"date": "2019-02-23T17:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "003899b2-4023-45e5-8771-1f2f903e49fb",
"author": "Matthew Yeager",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAaMz3pEIKQHRxridj4l32vLwrS1bV8-9mn-lvwusghqS65Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and leslee did awesome. Best service iv ever had at a storage facility.",
"date": "2019-02-19T17:07:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3ce5cdb5-f919-4dab-a10e-68b407e0a96b",
"author": "Nettie Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVOf2LdbriBqQMZtYWX6yd7VnOQeV_7ttlfLK0uhmcwHscdQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-02-14T18:03:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3b1a1bcb-d75b-4efa-9e6b-6aa3f931a74a",
"author": "David Boensch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb8Q5UE_J7WHx9jM-Hr5RrFCfTTY_Q_1qrm5WjJNR0ZtqTovWN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslie was friendly, organized and professional. The facility is very clean and well maintained.",
"date": "2019-02-12T21:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "566cf812-f0af-49c2-9741-ca91d0f872e4",
"author": "MrMiguel1123",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRtxG2owL1ReH7RTfaXBD23v1fj6CjW9sc2vFH78fAledGOFxSSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-02-12T03:21:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "69601a92-f96d-43bf-a8f7-5fde82f62c9d",
"author": "Nathaniel Mendoza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7TvHhiLFQ6V8hl67O48LycaX-AQbN5v3Cc5lTBLbcIjxHJLs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Big and spacious storage area, clean and has elevator. Very helpful and great! Highly recommend!",
"date": "2019-02-02T23:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "eb483e27-2ec6-4b4c-b20b-62dceaf6b975",
"author": "Deloris Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3FPNi6Qxi2F_Ck1sIvWg_vRYseP0hjmM7nRjfLN9cbNwQwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was excellent. Time was taken to show me around and everything I needed to know was explained",
"date": "2019-02-02T15:49:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f30407c3-d455-4735-bcee-646aa7715a92",
"author": "Rosalyn Wellington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIxvMaDLjzgQMilQAZYzN7F50raQHi_Ar_VycXuZch8SAdtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was very pleased with my experience at\nExtra Space; Leslee the assistant store manager was very professional and helpful in helping me make the best selection to accommodate the thing I need put in storage.\nLeslee was very kind and knelagabl.\nThanks Leslee",
"date": "2019-01-14T23:08:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af5a0b00-b708-44a8-902d-3036a1dd2406",
"author": "Zachary Moon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-GluGc6rjaWMeQoYo7DzGUOVJgxadxr3MFcvf0ga_YJFnk-LX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Professional management with nice, spacious, and clean facilities.\n\nDue to issues out of staff control, I lost the unit that i was driving across town to get. The staff was patient and empathetic to the situation.",
"date": "2018-12-27T15:54:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "faeff920-8308-4fff-b657-cfe48829f945",
"author": "Life with jaeda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrp3tJFa7LwATskGvYgQ9smZ9DGt2C9cApNCjal7n_amfGnzhh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and they have great afford price. And the facility is very clean and I got a lovely tour of the place. And yes I will definitely recommending this place and location to all my family and friends",
"date": "2018-12-23T01:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "ebb2b37e-41b5-4bf5-9bd3-9c3a6351d859",
"author": "felicia adelfio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_Lqea5ttG-wrGlJSj842UuRsZd4QUWaE9aZRgfzuA8WbAiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hey extra storage space I just wanted to let you know I rented a unit and had a amazing brief fun renting experience leslee store manager was amazing and helpful and in a good spirt thxs for all the help leslee you rock",
"date": "2018-12-22T20:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17591465-d45e-47cd-8bdf-a9996a50f306",
"author": "Don Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2W_mu3Sk9VUl_5umwig1DFuKKypsK18OaUFeQMz47kY5ATw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great check-in experience. Leslee was very helpful.",
"date": "2018-12-07T16:42:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "593fc0fb-f7f1-49f4-bdfa-251da0bb55be",
"author": "darnell shields",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURrvk9febWcQbGdhO5Smvz6bgYpjA38V7_Aq1DRtE3-qAebZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leslee was very attentive to my needs in shopping for a new storage unit. She took ample time to show me the options available to me so I could make a informed decision.\n\nI highly recommend extra storage and Leslee!\n\nDarnell",
"date": "2018-11-03T21:33:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "460a6dc1-2944-4111-81da-f246c38ca084",
"author": "Rakayia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVz-2yEsCIdGyWyB1KN8nA_piVSFAK4Oe5hgrpKz1dDPqNrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stopped in to get rates for a 10x30 storage unit. This place is CLEAN. LaToya was the lady that helped us when we arrived. She was professional and kind. She walked us through the facility showed us options within our budget and answered all of our questions. We decided to move forward with the rental assured that we would be able to get assistance if ever needed.",
"date": "2018-10-29T16:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c672b30b-03f2-4c11-988d-f4fb147b62e2",
"author": "Wojo D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrrJcUtlXogF3KVSLbZNnAzJUWZ4n9FMlyikOmQNq8aluHjA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-10-22T20:59:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e69bf844-b453-4208-b9ab-11ded0a6c681",
"author": "Sherolyn Hurst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0R3vJ-mbihsWBov1zR029Q7MsTRb9Lxf7yJtvz3Ovvf-3aztz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great rates, clean space, excellent service.",
"date": "2018-09-18T03:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "ce9f7695-1ab9-4867-af7e-cf7d974de6a2",
"author": "Shamsi cynthia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj0pyvMeE_NmCoGNP8zEZ1oJKGob5OPI_iwy-VPjPQ6uyG2Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "That's where have my storage unit it's reasonable it's easy to access it's very very clean I think it's a really good place",
"date": "2018-09-13T05:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c8602cd4-eac8-40e4-9bf8-e129e40774b1",
"author": "Amaury Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWrPHV95Qp3fA-a68tA5iPE9Ug_hESMthOH0fP7U8L0OK4poxL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Clean storage and great price.",
"date": "2018-08-09T01:56:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "cdb97dc4-6f29-40c8-895b-21f194b49a62",
"author": "Donna Cinel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBlwYih980OO3ucU05VFNUhbaoDcd3vgLrA8J49OcVqBfLRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-08-03T18:06:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d46408a4-323b-44f1-884b-7ad5fde90edd",
"author": "Kasey Padgett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0wDHoAQBzIfQKhxnKhUDoEQWxnc4FYyV8EBFiWTeZJO9HPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Latoya was extremely helpful and professional! Gave a great tour and answered all of our questions. Great experience for us.",
"date": "2018-06-09T18:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa3f8219-885d-4718-8f1d-15fd7c03162f",
"author": "vicky feldman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzagliEAHObVxub2py641KCq2Hnmv2ujjNT-lx5vShmBoA6pIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in to see a space that I would be actually renting at another Extra Space location. Iliana was amazing!!! Even though she wasnโt going to get me as a client at her location she treated me like she was. She gave me a tour, filled me in on all the information I would need and even contacted my location to update my rental information! Highly recommend! Thanks Iliana!!!!",
"date": "2018-05-17T00:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a60916db-1fd5-4780-962a-e6352a8c03e2",
"author": "Harrison Bruhn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCI4XV2Q33giS4N15mGBpIm_EUUDtdGfpDbOsU3jGZIQGd8Pe1zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-06T00:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c62b90c6-80d6-460c-8fee-50e7c082010d",
"author": "Zachary Borowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-euLEImYB2fGoYp8W7rlNelTeXN9Ny8EG8g7KnIt3AnLnXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Irving was a great help, very friendly. Place was very clean and new highly recommended!",
"date": "2018-04-28T17:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ea0f7f83-6ea4-42c5-a7ba-da1ca8f20da2",
"author": "Rene Luis Limjoco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSQ8cYQxZ7AKXUGGDIm5GLFGHLGm0jqPE73rbMm4QmHJTT-9h3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-04-23T21:05:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a4bfb4e6-d14f-4fa1-a30c-f576bf0109bf",
"author": "Lee Alkureishi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMaJNBkI347rsvx8FU-pHeBx_IKIDxsy_vP6AldONaJpAeAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy, no fuss and competitive pricing",
"date": "2018-04-21T20:05:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bca68598-d60e-4f5c-9ed3-dde76a10c1c7",
"author": "Snow Pushers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCyeOESvdJgVsxLOzuadgsD7U6L9Yc74LmBm570gQcTfRdM5gR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Weโve rented from Extra Space for over 2 years. Itโs a great place to rent from and provide awesome service",
"date": "2018-04-07T22:25:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cb61335b-d1e1-400d-bada-e5cf289fef9b",
"author": "Maria G Luna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUQHsril1w4H3aP94KBe45w8DIQEaQJwTq89yl9RLWy704KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-04-07T22:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3adb8786-1c4d-4a93-a5e7-b1c45da86798",
"author": "Tony Lakes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwifk-nmMgWUnitYbBQiB0-hWuvfMjPRImYqMi_e_XuEYU7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-03-30T20:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "57ec9598-48af-44cb-b727-6361b539dafb",
"author": "Keonna Mcafee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy4SKr39-I0LW2SCh_yHgpso2_GIR7yZVt33fkpKL2WQfg-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iliana is wonderful! She was very helpful from start to finish. The rates are fair and the space is really clean. Highly recommended",
"date": "2018-03-29T21:45:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "206a5979-af3b-46e9-9d9f-4f1233ed7ab2",
"author": "Sheila Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUcte5q9EquTxbHKOPLifUw2qy0iyZ2t1Rw9-oCas0IzM7_8wq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-03-28T21:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e7de75c3-a79c-446f-9d4c-093e98aa3b84",
"author": "Jacqueline Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV656mbgEySqIWxvL7cu6bwyWFDrpwR_nTRz4riK37OQmZMXTF_kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iliana was the best!! Awesome costumer Service!!!",
"date": "2018-03-28T17:43:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7506081d-c371-4dcf-be9e-1dc9b96b08fc",
"author": "Adis Bliznick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdh8l_3KwtFNQ75IsAMjyZhhcK_oLHpcyzHC4VQrT_XLFOCk7lLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-03-19T21:50:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f3947fcb-afc7-41e8-ba97-4715a10f3b15",
"author": "Denise Badillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwRl1o-PgIDFTDIPCdi8EEAGd11DUSMJrq6puNo9A_X-eU4ea-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went today to get a rental unit. The attendant who I believe is the assistant manager was so sweet. She met us at the door and opened it. I thought this was a really small space. I was wrong. She drove us on a golf cart to the other building (which my daughter totally loved) and was so pleasant to work it. Very informative without any pressure and so helpful. It was a wonderful experience for such a stressful situation (moving)",
"date": "2018-03-02T01:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad4cc18b-14f7-43a6-88e3-6841d2195fc8",
"author": "Sebastian Rosiak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTpootE06wMsiQxm4wDCyjZvPzrjXv_gxjSeNBuHu7TuJHeF3ZTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-02-27T23:17:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f7f595de-bc9c-422e-bd78-c0b71c512430",
"author": "ryan wilkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxi04A8JcY7KTg5CjNESp0x1dqXRQXJVCxCXHCuDAY5shI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service , friendly staff and very professional. Thanks Mrs illiana Gutierrez for your knowledge and patience !!!",
"date": "2018-02-12T16:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eef6010b-49ec-4102-9bc0-5e76f6a8d02b",
"author": "efren hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9YOkAu-T0Tsc3ZF051ssnPFJK5jvwGw2JTRUXcXMUCwmt7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The attendant was very helpful she cleared all my doubts nice size units definitely worth renting here",
"date": "2018-02-06T16:35:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cdcc1071-7eec-445a-96cc-fa1623fcddd0",
"author": "Keith Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUee-76yHrNJ8njM6ZVOq9AQ2s1tTjr9y6_HLI7QZlW-q3ZCG_U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iliana Gutierrez was great she was very respectful and and kind.",
"date": "2018-01-30T22:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d5e0a59c-64d1-4dbc-83bd-4e7b15261bf1",
"author": "J G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAzVtTIhe41CieI-tkrhg0K4p2CS363CDt8ec6OWVhj1A8N6nNxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service....They speak Spanish...Good price....",
"date": "2018-01-27T21:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ec259dec-ccbc-42d2-a1dd-2f151bb92927",
"author": "Aaron Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKS7WS3g9lfMwSA6PfU23_rnLoK5W0Ucwb0QMF2ZsAKObr-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had an amazing experience during my moving process. Working with the three women at this location was very professional very swift and friendly. They made me feel comfortable with making the decision with renting from Extra space. Thanks again Megan and other wonderful women that helped me out with an amazing deal and decision.",
"date": "2018-01-27T14:45:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c81e65b3-0d0a-482a-a0d3-0325ec488152",
"author": "Ricardo Peรฑa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHlXto6E9-_RmEhtLCdxZ0s3njpJfWdznDo_eX9cpP-ky5yjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-01-26T15:53:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "34bb9ca1-c7ff-489f-9084-7521ef008efc",
"author": "Dan Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGyXGQ7Gj4Nz9mkB8B-yqDtZgZfemMcE9eRDd9hP6MzucwsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice facility and fair rates, i met with a ms Krystal who gave me a tour of the property via golf cart and made the rental proccess very quick and easy. The property appeared to be very well kept, although my unit was located on the second floor and i didnt see many units rented on that level. All in all, i would definitely rent here again if need be in the future.",
"date": "2017-12-21T23:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "477e2c5e-ccbf-4e20-b2d5-8df1ccd84da1",
"author": "Griselda A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVS_Ict-loX4NSMvzg_XUdT-IPIFtgEUweNRgqGFf4LyYJJ-Mc7=s64-c-rp-mo-br100",
"rating": 5,
"text": "My husband was a previous tenant. He had nothing but great things to say about the building and the two ladies (Iliana and Krystal) that work inside the office. We would definitely rent again if we need the storage.",
"date": "2017-12-14T18:57:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e25255d9-b941-4580-9478-5d85fb75d1e5",
"author": "Joe Lyzniak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_RQjjG4kMnpR0kLHg6GvsCmlWS88k_noP43IwD95-i7yCYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Krystal was very helpful. I highly recommend Extra Storage Space!",
"date": "2017-12-13T19:03:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39a6feb3-9a8c-4ba8-89ef-af55c5297bfd",
"author": "Rick Flemons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRliirJSF2ThWwesKzrTi5yhXnqqbGTcCqV4GhvFfGLYBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have storage with three different companies including extra space,but the customer service I experience with Krystal Collado is unparalleled and way above the bar. She is pleasant, professional, and very informative. She meet's all of my storage needs and concerns and she is a huge asset to the company.",
"date": "2017-12-12T00:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "94ab4335-b281-405b-9519-332d843008e8",
"author": "Antonia Marie Vargas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoixvxJnXog0N7A3I9QIIYjT55Wf3Tp-dPi2orgjei4WlDVeO5ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, great tour and customer service by Iliana Gutierrez She took her time to look for the perfect unit storage for us and a great price. Thanks again.. I definetly recomended..",
"date": "2017-11-28T06:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "505c4557-1f48-40c9-bd43-bdefe5b8a49d",
"author": "Javier Moreno Leon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVriGAg7jmcA-6NsIaRCTIWhXmf3apjIl8Ad_lzcMPjg5kWo94ukw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent place, very clean, and the prices are super affordable!",
"date": "2017-11-19T03:37:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c6141b08-44f0-45ae-9e87-0ad37a3c3807",
"author": "Jay Will",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDco9LvfiXUGxCqHdusPlmzDOXPqJePnsUfslnfXp9-LSepg=s64-c-rp-mo-br100",
"rating": 5,
"text": "MS. SHIRLEY is one of the nicest people you could talk to... extra space storage should be grateful they have her there... thank you ms. Shirley, you make my day every time I talk to you",
"date": "2017-11-11T00:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "917ad7e0-8e88-40ce-a655-f7fa05af5d29",
"author": "Livey IMVU",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVxClJtOA6RjPikXW3RjHciUUfkTbtA6BUEitbPJW2WuEiKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hollie was very friendly and super professional. The tour was fun and informative. I am definitely recommending this company and location!",
"date": "2017-10-27T18:31:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae55a80f-a6da-4177-9df1-25bc45411430",
"author": "Orlando Rodriguez 3RD",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_h9Vsvv4yrA7JltXlQieCjVYDjvZmUxkJcZXi4IaFDFYTo4RG=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2017-10-08T00:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1acbfc5f-60b9-4a2f-8d68-bede7eb37ad4",
"author": "Elizabet Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKk_B2gT2HUP-UIlxEqIwWpmAjtNUxzQGVveJyHNxWABEUcUWKzQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2017-10-01T03:14:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2d856400-b930-4c92-908e-312731aa6615",
"author": "otman sraiti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeuY4ptB9x2PHIG8gavOnj-TAJw8T0DRLTxSvcmd8_Z-wARqpB=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's a very clean spacious storage.\nI recommend this one.",
"date": "2017-09-28T19:13:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "10f87041-220c-415a-90d2-9a5e1563df98",
"author": "Rudy U.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCO4HqcGr0L0lNri1cuPIJWyBnQrXDoMFRuQQjiZ4ofxIHUvKGVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional and courteous Service. Ms. Crystal was very knowledgeable, amazingly friendly and what a great personality. She explained everything in detail and answered all my questions. I will recommend this place to anyone! She deserves a raise and recommend that she train any new employees. What a pleasure! Thank you for my first, and such a wonderful, experience.",
"date": "2017-09-22T22:14:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "62a5f90a-06e4-4b42-b15a-604a4d1905ea",
"author": "mariana martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2oE-ErFAjY8eEIK58WFN6WTJ4XHSLAxj52Gsdx904qwx5NCTR1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-08-02T12:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "769f9f5c-d0f4-48e8-96b2-637bb9a05200",
"author": "Mitchell Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbtyP0f5Ru9RWyBTjMl6h_5bTANDE7yhQh0_WuoUz8n0z3HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I got the size I wanted at the price I wanted in under 30 minutes.",
"date": "2017-07-30T07:00:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6ea1b8f3-23bb-4c4b-840c-c0eae30daa6e",
"author": "Alexandro Cortez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXm8xZRuNcFzHTu48DzVbB6tjgZrGlZ-y4ZWgI_nwVUKBt6g0TGmw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I went in there and I work at Crystal she was awesome explained everything very thoroughly. I will definitely recommend her to anybody and she takes pride in her storage location. Five stars all day",
"date": "2017-07-29T16:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "adba2ac7-8adf-4ef5-8fe9-a05c1c496ada",
"author": "Jose Peralta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT8w5d-2O8QCvXm8ZjYa4ALS5MwyBuJ7YjfGKnTbo7PmaR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-07-27T19:53:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0b91a80a-39dd-4bf8-a048-913ae13db7be",
"author": "Anthony Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWW0914Q-MmAaX2Ot58DyVHlJDX87BqvC1o6fCJG7wKkr3DdjkyhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Beyond impressive customer service. Shout out to Megan! This place is super clean, price friendly, and accommodates for customers for all purposes.\nHighly recommended!\nTake the tour on the golf cart!",
"date": "2017-07-24T22:36:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "629548c7-4b98-4145-9520-c2ad08fe4212",
"author": "JhayNandz Dj",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6llnbsclUcWgKg-HC-nMtSpw-OlFBXvn8BaIL7FVRpmRDjZdn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great costumer service !!!! Megan was awesome loved the place the facility is really nice and the way she walked us threw and explained everything was on point defently great place to store personally belongings here. ๐๐๐ Go Megannnn ๐๐๐ค๐ค๐๐๐๐",
"date": "2017-07-24T22:34:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4f0c0f41-a9a5-42e1-b6ca-1082353deace",
"author": "Arctic Deejay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXllspPSytBwpQcHrGk0EpOwGSLRLp2RJ5ClJhpJONScYJgUARo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Tour Of The Place, Clean Facility, Awesome Customer Service.",
"date": "2017-07-24T22:32:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5ba38295-d1f7-4f7b-ba44-a28a684905d0",
"author": "Annette Nieves Photography",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGiN2Bb_RxsajZWemqwQR7XXX5-hy0W6eT5bo7nl4Oe1jSZlz4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "In search for some storage facilities online, I found good rates with Extra Space Storage. I reserved online and I was immediately called by Megan. She offered to give me a tour at a time convenient for my schedule. Megan was extremely professional and offered easy information. The facility is very clean and well maintained. I highly recommend Extra Storage Space.",
"date": "2017-07-18T20:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a05c6961-17cb-4bb1-a514-d861c29e3bc2",
"author": "Joy Smiley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKFKAtlxEsoaci2qkfGv1X8M_k5eG7Bkph-VoUq3SVWMMObw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Megan was fantastic.Great customer service!! She really went the extra mile. This place is great.very clean too",
"date": "2017-07-11T18:22:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2dbdacf9-64f2-417a-af59-7641d778fbd0",
"author": "Tony Krizan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMHHLMlHdiw7OEYfw5S3EE0B5AOT3d7CKCaBpv6fgTia6LsPA4=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best storage place I've ever been to! The manager was professional, knowledgeable and very friendly. The building was new and extremely clean. I tried to comparison shop at the CubeSmart next door and there was a sign on the office that they were out for a couple hours... their loss and my gain.",
"date": "2017-07-01T01:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6e9ad9fd-f26d-4c0f-bb07-ad961e53920a",
"author": "Briana H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm_TFe2LB6Wpc8HozD-wgE87qmsssSONfjrQQF6JTbALlMHVZOFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Krystal was incredibly helpful and explained everything very clearly to me! Great customer service here",
"date": "2017-06-30T15:15:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f823d36f-b5d7-4e61-a7be-f6b0d2822d35",
"author": "Anna Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFcH-axKjq-wD2i_2ScHP4L53olMSBZR5n80cFBG5eEoOjJsBvGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Megan was very helpful and patient with us. She was very informative and chipper which made this experience really enjoyable we love the location they have music playing while you are moving your belongings in and a lot of security ๐จ we love it here thank you Megan",
"date": "2017-06-27T22:07:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cfcfc9e3-fcec-43e5-b851-a704654b657b",
"author": "Ramil Pabatao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkqeI9s9tFMpIZuMq_VOJQQ60aGMeS1TrYLY0XN5Wn1EhxXQZM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Crystal was very helpful and provide a lot info. She fast and friendly , always there to answers your questions. The storage area was clean and organized.\n\nI would highly recommend this place.",
"date": "2017-06-22T20:39:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8697ea7f-7735-41f7-94f6-a29fd9d4704c",
"author": "nilima shah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1lr9MmWKrbTF7zbmlaJwiB2vrH9yFYMLyMbaXKmNrSSQmLDqx=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2017-03-23T15:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0cc758b2-4596-4107-aa25-3d0965151b74",
"author": "James Stokes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ0AhtV_5KHex9C6yHwFZQDwypd7uyQN8-aOxLrpy2gL_AQ64=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was great . I really enjoyed renting here.",
"date": "2017-02-10T18:24:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "401f89d7-1f8b-4b57-b5fa-9cf0110e35a4",
"author": "Da Truth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN2tx4ytxNsacP2fJEH3p81YKd__GsAn35c-eOo_Lb4kznXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2017-02-10T18:19:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d93567fb-b091-42ee-99d9-d9834eafc2ed",
"author": "Kim Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXseTVk3ie5ZKYbMnbUlkKPmc7VSJJ6wfqlqIeQue_cIcacrLQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was very impressed. The space is clean and well organized, and Michael was very helpful.",
"date": "2017-01-28T22:19:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a312948f-d8a2-46a6-a72b-8f9cebda4c30",
"author": "Marcus Head",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuhHIY1pn_Zr6Tiug0vouS07C15u9zdpXDnwStb6ajuubscdP-Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was the best. Very clean facility and the customer service was awesome. I would definitely recommend coming here fornyour storage needs. If I need storage at any other time this is the place I am going to come",
"date": "2017-01-13T17:06:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0b99ebea-2591-41b2-b324-f16b96c0eb12",
"author": "Maricela Irigoyen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzqRFDjQk5vZR9vgH0IeWfwIcPsNz1jfyNyXwSa1_R5L26SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was sincerely inexplicable I just want to let everyone know that is great to have a place.like this in our neighborhood the people have great experience and customer service is outstanding .\nVery helpful and kind, explain to you all the options for your best interest. And best of all I greatly appreciate the fact of drive in access is just wonderful. thank you and keep up the great work Tony and everyone else. happy holidays to all.",
"date": "2016-12-04T05:41:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "09ebfdd4-174f-4c19-a464-b47e5100df2b",
"author": "Beatriz Rebollar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrNaPs2wSo436iz44chg16eY-aOsjsPMAbfgxdysoqFkF2Pwwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I visited the new Extra Space location on Narragansett. I met with Krystal, very friendly and knowledgeable. She gave me a tour of this brand new beautiful property. I like everything about it however, at the moment they do not offer small units and only have commercial units. She took my information so she can let me know when one will become available. I will definitely look into renting with Extra Space due to the customer service I received.",
"date": "2016-11-01T22:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "312680e5-429e-44c1-90c0-487cda5d0b84",
"author": "T K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUrm9_MfpUs5O0HzaprmN5O7j89wAzZ7ioyh8pp4UBEHQ69X4fjQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great transaction.i moved from next door which was cubesmart.was a great experience.michael helped with what i needed,thx.",
"date": "2016-10-31T17:09:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
}
]
}