{
"summary": {
"average": 4.4,
"total": 51,
"distribution": {
"1": 7,
"2": 1,
"3": 0,
"4": 1,
"5": 42
}
},
"reviews": [
{
"id": "41352e61-7dc7-4f16-9853-3293d899cb4f",
"author": "Crystal Schultz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6xc5spGy_c7HsPLACd_H0qZOtgnD1RigMqO-BmXucWo6HbWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-18T16:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything specific you enjoyed or if you have any feedback, feel free to share. We look forward to serving you again soon!",
"replyDate": "2026-02-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68cff8b1-89cb-4b91-aa61-841e76000595",
"author": "Brooklyn Rich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVL4C3P8Rlgfo4ZCxa0gCfa5oM_oPdajWrPFxYFQq--49ZyyHJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-30T14:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
"replyDate": "2026-02-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8052599d-1853-4932-aead-c6c876976757",
"author": "Nathan Sunker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9ABCK96wNTdNFgfRaFrzB-bldxPSEKd_sVBJIolxR5pe5Wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Greg was super helpful and the whole process was easy and convenient! One note, the rate online doesn't seem to include a mandatory property management fee, so expect that the rate for the unit will be similar to other options even if it looks cheaper. Great experience overall, though.",
"date": "2025-12-20T16:06:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nathan,
Thank you for sharing your positive experience with us! We're thrilled to hear that Greg was so helpful and that you found the process easy and convenient. Your feedback about the property management fee is invaluable and will help us improve transparency in our listings.
We hope to see you again soon!
",
"replyDate": "2025-12-23T17:37:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ee5fc0b2-6388-48ca-a34b-8b184ebb6f18",
"author": "Melissa Tee Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVc7E9TAcQ_gJrt93M3AaKm6qH-64VDaxqmQZKn8X_dAYG3r9jfuw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Greg was super helpful. He was able to get me another unit next to one I currently have. Very professional and friendly.",
"date": "2025-11-15T17:52:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Melissa,
Thank you for sharing your wonderful experience with us! We are delighted to hear that Greg was able to assist you so effectively and provide you with another unit that suits your needs. Your positive feedback on his professionalism and friendliness truly inspires us to maintain our high standards of service. We look forward to welcoming you again soon!
",
"replyDate": "2025-11-23T17:37:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43cba535-08dc-42fb-9c51-e10c9ae432aa",
"author": "John Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2kcb2SJsX5KVvFgkKSk2s14o798Yn0ELwRSaQg-F8VqC1TVAZ1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The representative that helped me was a plus. He made everything very easy and understandable. By far the best customer service representative within a company I've dealt with in the last 10+ years!!!",
"date": "2025-09-17T14:31:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John,
Thank you for your kind words about our team. We are thrilled to hear that they provided you with exceptional service and made the process easy and understandable. Your feedback is incredibly valuable to us, and it inspires us to maintain high standards. We look forward to serving you again soon!
",
"replyDate": "2025-09-23T17:37:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "60e4affe-1c48-479e-8c8c-796549dd0ac0",
"author": "Mike Biller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1AdPj9s32JhhzmDr-TutYUOV_wk3Zv1HjO3jg5dVrSWSlVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Crystal is the best!! Doesn't hesitate to go the extra mile in helping you feel easy about selecting the unit that is right for you. Very pleasant to do business with.",
"date": "2025-05-23T18:42:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Mike, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f3896686-c499-4a9e-aad3-892d2d0a1d30",
"author": "ttfan Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXQgStNNOeA6uDY8QeiQvIDrcxylpCbuZrmTY_8opPP4gY6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service, very accessible and affordable!",
"date": "2025-05-12T18:37:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey ttfan, Thanks for the great review! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. It was a pleasure to serve you.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "4a881a9c-8a1c-48cf-bab8-4ed4c846bd96",
"author": "ansh mehta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPj6fLm6-j-jRzvCPKyd2ugTXyKGjPhZKRRqEL3lZP3kOpZlI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service. Crystal was super nice with helping us.",
"date": "2025-05-06T21:31:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear ansh, We're delighted to hear about your experience! We value your feedback and look forward to seeing you again soon! We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7906cd13-d60f-4e8b-9c8f-240a2bce9480",
"author": "Arjun Nath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWU_c16k5M2Dxe7z95xprcddyZWLsKDjs5vg4hbthny03M-wWY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Crystal is the nicest lady I’ve ever met. Super helpful and was willing to go the extra mile for us.",
"date": "2025-05-06T21:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Arjun, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "63cfb12c-ecef-42ed-9baf-d104fc724257",
"author": "Richard Yarbrough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyOwixDVriJGRCif3Qvly7j0vrYPgi4dF-L39nfygtsYmMXTPv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely helpful in addressing my last minute storage requirement! Thank you!",
"date": "2025-05-06T12:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Richard, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c112c261-3674-4814-b89f-d50f5d487a93",
"author": "Sreeni Sharma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxyXfT7zTqhmh6-DUANXLac0bM8u8g2HjVv2TjY_KayUyOB1BVnw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The leasing process was smooth and easy.\nEverything was done quick. Instructions were easy to follow.\nThe facility was easy to find and the storage unit has good space too.",
"date": "2025-05-04T01:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sreeni, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! See you next time!",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a9bdce4-6357-4a88-9764-ff038faccdf0",
"author": "Rudy Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINvx9FGkyctvZWsBriNWsAulXfdyVPkpvmwlkjwswNxIU9BA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-31T00:55:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello RUDY, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5eb70cd-ec2b-4982-ace7-dd59fcc59f24",
"author": "Carrie Craig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOxB0G0cypcMaLOh-MUnKaOv8qTRPD-il4WFyUbFHIxpYDkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-30T19:09:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Carrie, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fa89be6-5952-4805-8c74-95cdb036dec4",
"author": "Madison Reeder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOUROrmMyMlRbb12krcn-qF7V7YxZenmdZYoaQ3rycPLEdww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-02T16:40:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Madison, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e22a668a-98bf-4809-94ee-259a250c3c2f",
"author": "Brandy Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0au8ZL8qJx-lsWSCQ0ALR5MW4i5509XiC-EIZGIjsvynYwDa-WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love it here, easy access to my unit... it's huge for the cheapest price in town! Highly recommend 👌",
"date": "2024-10-17T17:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Brandy, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "ac94968c-28c9-49fc-a9f1-f75e90bec28f",
"author": "Rachel Meeks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMMRxDbzdnjtWtp4CNxNOW0LaqWMYzovASQ7H7y48HEQoxjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! I rented a unit online and it was really easy to set up. The gate code they gave me online didn't work, so I called they were able to set up a new code within minutes. I highly recommend the Elletsville location!",
"date": "2024-09-25T19:44:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Rachel, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!",
"replyDate": "2025-06-23T17:37:29.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fe9a18a3-6c3f-487c-bd81-0241b129445b",
"author": "Mel Heb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_esoFfDG0nuqoADG_m8PX2uweyRV5YPtxsZ-qpkgJ9kCcEyweQA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The place was great and Kathleen was helpful and quickly responsive! They are my new go-to for storage!",
"date": "2024-08-13T18:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mel, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c2daae6-306d-4eb3-aedd-d3bc5bd42e03",
"author": "Kelsey Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7sryiC0Xmj1NHRZFWk6QDAKG3qxUDohL0Jbn0jQo1gRCOxCOl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Efficient and easy to sign up for! I would recommend for anyone in the Bloomington area. Danny was extremely helpful with the onboarding experience!",
"date": "2024-06-17T20:13:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Kelsey, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to keeping up the great work! See you next time!",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "38aa0977-0748-4606-96a2-6d97d38649f1",
"author": "Annie Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxrIYSnyEQajceSNyJdTyTtXvfH9uJjNsvI0UOZnpBCM37LxiN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff are awesome and very helpful pricing is great .storage units are big and great even better than I thought I would not rent no where else I love it there",
"date": "2024-06-01T00:31:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Annie! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track. Take care!Thanks for your kind comments, Annie! We take pride in our friendly and knowledgeable service so thank you for mentioning your positive experience with our team.",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "973f4822-f337-4641-a9ef-dc4955a0c7bf",
"author": "L Whitman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLmqoIyHWzdw-vH8Cm-nK5dR3Kl6UqfPeLtgk6Fjcq6nVk4UE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome!! Danny was very helpful in finding us the right storage. Very friendly",
"date": "2024-05-10T12:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, L. We appreciate your review, and our team will be delighted to hear your feedback!",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9890c754-3fa7-472e-9bb1-0b1534b09776",
"author": "Yann The Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzJrIvHZJ_495WIPHmuytk3D_BahmPMfRdUrNuaM_MyNkNGac=s64-c-rp-mo-br100",
"rating": 4,
"text": "The office hasn’t replied to my email, and it is closed even during their “office hours.”\n\nUpdate (4/19): The office replied.",
"date": "2024-04-23T13:58:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to give us a review, Yann. We sincerely apologize about the issues you experienced, and we hope to make this right. A manager has reached out to you directly so we can assist you better. ",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c66839c9-c45a-4061-93b7-f27bd1e63352",
"author": "Jill Bacchetta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNyhA2IFXjnqxT3YgDJVOdrJzdDCQ_Xfkxv053LHOsaPOK-f8P=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best price in the area. Crystal is so helpful, professional, and personable! Highly recommend!",
"date": "2024-04-02T23:42:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jill! Thanks for leaving us such a wonderful review. We are thrilled that you loved your service. We’ll be sure to pass your message on to the team.",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5cba2dc3-a591-46b3-8dc2-1cdf86a6530a",
"author": "Kelly A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfg-SQYTqFl6aeuEKhSQX4o7ulsuSugXXXHTfO-f9CecWTkM1k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Crystal was so kind and helpful. She helped me resolve an issue I had. I highly recommend Mini Mall for storage.",
"date": "2023-11-30T17:28:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Kelly, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. We're here for you anytime!",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3201d4d6-3c78-4c82-a32d-15806bfdc5e5",
"author": "Tracie Mathews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXb9HajXCxlOlLnawgAfhuqKJJby029fRqIihRd13WRYuT_c98roA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My review is to Cathleen........You are good people! What you did for me was above & beyond your job title & this was after a phone call with a crazy lady (crazy lady being me!) When you said you didn't want to see me lose my belongings you truly meant it! THANK YOU FOR BEING YOU!! I hope your employer gives you the recognition you so deserve!",
"date": "2023-08-20T23:52:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tracie, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon.",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ec24f76-89f3-4c70-896a-134c5744cfb9",
"author": "Timothy Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6gu2zM6RJdwWyxJTtd9gtIlAdOOLDqhCnSYLQodZ1HYHugg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cathleen in the office was amazing, got us a unit and everything quick and easy. When we left no hassle or anything, definitely will recommend to others to store here.",
"date": "2023-07-29T19:22:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Timothy, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. See you soon!",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cac23497-4a2d-43c9-aad6-0ff4fd7d75ba",
"author": "Tanika Belcher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCJofD2M14eCfNJKT-Mfa8mlmD341O8NFcOs0D5flNSxqYiUzL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cathleen is amazing any questions or concerns you have she will make the process extra smooth . Even though I’m in Ohio but I highly recommend using this service .",
"date": "2023-07-24T21:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tee, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5f29b5d-09fb-4a81-a01b-e09ae7626fff",
"author": "Olivia Childress",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFgX9rV_LUuDL76Hz8Vt_XY2KGnRkaSz21TSsGYzrhnuOmo1nFAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cathleen was wonderful and very helpful!",
"date": "2023-07-21T14:20:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Olivia, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b38442b8-b717-4a34-8c79-6fd755cc6780",
"author": "Harry Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVdpbm9JElrz2ebtMtEs-meIddKtPIxn5hFTx6fAoc0kBgSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kathleen was very helpful and explained everything perfectly for me, overall great experience.",
"date": "2023-07-18T15:36:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Harry, We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d00cbbc-1b20-43f2-aad9-fed953398351",
"author": "Tasha Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ9s5A1C9uAfoxLNFp-yQ1zplj0tUkJKvhANqSd-EqLeD1Ow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cathleen is very knowledgeable about her job and extremely helpful. She makes sure to know what you really need and makes the whole process very easy for you! And does this with such a great, friendly personality! Highly recommended! :)",
"date": "2023-07-11T18:39:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tasha, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you.",
"replyDate": "2024-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55228eb8-74b4-410a-8529-235f42096397",
"author": "Bright-Eyes Mermoud",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUF1AZzkWEpo-0K8yTL2MkPCeFErSGlOXLDZNtky5qkwiWtKbFSwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our door was bent and the manager came to personally help us get our items out. They ended our service for us early without charge and let us keep the lock and key. Clean and sturdy buildings. Very wonderful and quick customer service. Would highly recommend!!",
"date": "2023-05-31T13:24:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Bright-Eyes, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. Our goal will always be to provide the best experience and we love knowing yours was no different. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2023-06-23T17:38:27.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d95fd35f-e307-413c-a8f5-094648b0a958",
"author": "Dana Kirts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxhT0Zln4VfkdsX2J_AI31qr-QJGcawTQPPapuRQuFX7NVQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cathleen and Amber are wonderful and will help you get what you are looking for, so go check them out!!",
"date": "2023-05-09T21:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Dana, We're delighted to hear about your experience! We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. See you next time!",
"replyDate": "2023-06-23T17:38:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "908ed254-1eb7-4a72-bf21-8c54dfd6b0fb",
"author": "Jeremy Keller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvpJguY2CLBOWl-DryidJ90-1d3BFhfyO8xqolbBUqGLVnuXco=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amber was great! Super friendly and very helpful!",
"date": "2023-05-04T20:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Jeremy, Thanks for the great review! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you next time!",
"replyDate": "2023-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91d4bc5a-f106-4f39-b270-2b90aa8773ec",
"author": "Isaac Zheng",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIiWgwY1nWYjoy_OuzmdIW8TsOgGrWiWHVWI4Ubljm8vY1aiBB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amber helpful",
"date": "2023-05-03T17:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Isaac, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
"replyDate": "2023-06-23T17:38:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91994a7c-9a4f-4707-b325-22837e008175",
"author": "Jk Lemol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLBuHjf33AJvPpTY-XMgcIdNlHAsbqDO2tdtstqv-fj-U_OQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "These women are amazing. They seem to intuitively know what their customers need! I recommend them highly for their professional and caring approach.",
"date": "2023-04-05T14:12:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jk, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2676d141-2152-4b86-9ef5-64c2d154e802",
"author": "Michele Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5Dv71CHnqS5Wr2aaPb9jOZsFND2oa_76Q5gTkxUTN1uUzoHI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Catherine is very helpful, knowledgeable,\nand professional. She knows what she is doing and can guide you with whatever your needs are.",
"date": "2023-03-01T16:48:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Michele, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! See you soon!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3c1c0d6-ed7c-41ed-88d8-4f58bb42a798",
"author": "Nicole Enochs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0Naeo4HUxvYJU_kpNrdFiyixovIvcj4oMqdbLroq8RO8T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great management, Cathleen is amazing! She answered every question and concern I had and she's always so friendly.",
"date": "2023-02-18T15:19:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Renee, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. If you ever need anything please don't hesitate to reach out to our team. Hope you visit us again soon!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c7a8ded-b377-4225-bcf1-a6cc5389913b",
"author": "Kevin Farris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuLEMw1YFhDTxH19x5hI6qTzRuRXdg7VpnfnbEhnX2AaURBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cathleen, the manager is awesome and truly helpful. Most managers... its just a job. She really cares. Great facility also. Real buildings, not pole barns. Safe and secure!",
"date": "2023-01-06T14:40:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, Thanks for the kind words! We truly appreciate your recommendation and will work hard to continue going above and beyond! If you ever need anything please don't hesitate to reach out to our team. ",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "94a31ba8-0e7b-490e-a43e-aa36d088f52c",
"author": "Laura Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCp9YnCtjDP2_ZkpwPEppO_vqUAdFAHC0YVUqe60QDQx7T6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kathleen & Amber are so helpful, friendly & amazing. Thank you!!",
"date": "2023-01-04T21:23:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Laura, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! ",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92163945-95f7-44cf-ad99-0490f190c38d",
"author": "Joelle Skender",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfwkr8w2wSFVv_UVXovGLKaIWyivKW4OZ7ecFMhS7i9R4CNvy-=s64-c-rp-mo-br100",
"rating": 5,
"text": "The units were clean, Cathleen who is in the office is super helpful and really nice too. She was able to sort us out for a second unit and getting us navigated thru the website and linking accounts. Thank you!!",
"date": "2022-11-30T23:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joelle, Thanks for the great review!
We love that you had such a great experience with Cathleen! Our goal will always be to provide the best experience and we love knowing yours was no different. See you next time!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "10204863-78b3-4766-a10c-85f0de0e494e",
"author": "Peter Chadwick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmI0srgCpmgGhQszIrK7oT38TAcv2pnKROeWkxNuTxKPLyXHwO=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a tremendous experience at the Mini Mall Storage complex at the N. Lakeview location. Kathleen was upbeat and truly professional from the initial sign-up to the change of container because the first one was determined to be too small. She is a wonderful ambassador for your company.",
"date": "2022-11-18T20:19:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peter,
Thanks for reviewing us! We're happy to know that you've had a great experience with Kathleen and look forward to seeing you again soon!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47a90c53-d723-4021-ab5a-96765bce69ec",
"author": "Scott Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUnJuh85hvpU7YoUarVzSg3nIQR_atgOWRPcwF_1BfGmSpgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility! Cathleen is very helpful! Clean units and easy acccess!",
"date": "2022-11-18T00:01:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Scott, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1ef7c790-8d43-4034-8f6b-a5fbbf47a097",
"author": "Nathan Mccullough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbcCST7OfocfNM3t2942HgMcoSUM5aiW2XpOTO_EBoIRND2pAc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-10-27T18:12:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nathan,
Thanks for the review! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3013216f-4a4f-40e2-a167-5a7d2c8abe3b",
"author": "raheem amer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU9uDxEcvzkrAxzvLIvTOlicdcsfgwdTYphalpev8LHutqSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage units near Bloomington, IN",
"date": "2022-10-11T18:18:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Raheem!",
"replyDate": "2023-06-23T17:38:41.000Z",
"tags": [],
"sentiment": "positive"
}
]
}