{
"summary": {
"average": 4.8,
"total": 27,
"distribution": {
"1": 1,
"2": 0,
"3": 0,
"4": 1,
"5": 25
}
},
"reviews": [
{
"id": "61bbccb1-f6dc-425f-811e-8e9ef74c31e4",
"author": "Haylee Sterling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi7p8SuFHjRpMY69Kiv7tmc9Nwgyv9kkZ1pRuNPu9s6DU_YANx=s64-c-rp-mo-br100",
"rating": 5,
"text": "I switched to Mini Mall from a different storage company in town because it was more affordable for me. It ended up being a better facility than the one I was using before. It was in a better area, and is under 24 hour camera surveillance. When I was moving out of my unit I forgot to replace my lock and someone went out that day and put on a temporary one and called me to let me know. The process to set up and cancel my service was easy and every time I called the person I spoke with was nice and patient.",
"date": "2026-01-07T13:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Haylee,
Thank you for sharing your experience with Mini Mall Storage! We are thrilled to hear that you found our facility a better fit to your needs! Your story about our team helping with the temporary lock and the smooth setup and cancellation process highlights our commitment to customer satisfaction.
Your feedback helps us continue to improve and provide exceptional service. We look forward to serving you again in the future.
",
"replyDate": "2026-01-23T16:16:56.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "96c73eb2-301f-48ea-b43a-4f6e63733c20",
"author": "Rockel Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZv7EZhat3NoXr-MrmDyP6woX4_ZuvDGqQpuf5rlUb81kwQ3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast friendly service. Well pleased with customer service!",
"date": "2025-11-24T17:56:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rockel,
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our customer service. Your kind words motivate us to continue providing the best experience for our valued customers. We look forward to welcoming you back soon!
",
"replyDate": "2025-12-23T16:16:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c3f44e6-536d-4a75-856f-7bf4a4de229b",
"author": "Dej Choppa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmHzubfSgLZH2roMo11HoVHbvYm1ryfubwDOWh2NvRGbmQmDtT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-04T15:16:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If
you have any more feedback or need assistance in the future, feel free to reach out.",
"replyDate": "2025-11-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b061f06-d529-4b97-b271-dbc74892d705",
"author": "Randy Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxGEFIEWwAn8bLyoxnVJe1pBIFgI4_RlvJyPA1Q1hKhD_ThA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Simon was great answered all my questions and made the process very easy. Thank you Simon",
"date": "2025-09-27T20:52:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Randy,
Thank you for sharing your wonderful experience with Simon. We're thrilled to hear that he was able to answer all your questions and simplify the process for you. Your feedback inspires us to continue providing excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2025-10-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60887f35-bbd7-43fa-9270-55667ae1bf09",
"author": "Zharia Childress",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSLJ7Hk_7XDe-jQZlW2y-Grd0RR7R48bEo4mJ_Y67RatOrdKBRsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Simon was Very helpful and accommodating",
"date": "2025-07-29T14:44:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Zharia,
Thank you so much for your kind words! We strive to provide excellent service, and it's wonderful to know that we succeeded. We look forward to serving you again in the future! ",
"replyDate": "2025-08-23T16:16:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "10253330-de7a-4160-9983-047509635013",
"author": "Danyell Hurst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsPVK6eLun5qsgvwf4jJ9EU0b1AtVR-k3WGAQmv_BT96FANg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-09T17:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Danyell, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. We're here for you anytime!",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6751361d-1869-4664-835b-0d61bfa4f3a8",
"author": "Steve Hanke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlAqtAWPkkoBBQhezArCqvupvG0abewvkt-kE2k9jSRmE8hGaY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Called, Simon answered all my questions and had a unit with access in under15 min.. Clean unit as described. 1 month free",
"date": "2025-04-25T10:35:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steve, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. We look forward to seeing you again soon.",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "30d7c0ee-f3ec-4e29-8719-6545c29e8436",
"author": "Paul Conrad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvzb1nGFvUEkwb1Jr0pXhqh2J-nFyA6mazIDxFg8KctDdgvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice space. Dry. Easy access. Customer service is great",
"date": "2025-04-01T19:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Paul, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! It was a pleasure to serve you.",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c70b7d00-edd3-4c8c-8f26-dc8651393d6b",
"author": "Layton Lytle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCG6Y9zg_uItfs7-X-KSDEBIx92-CZ0IUTQ3aJLr9ME9wwrGjz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chase helped me so much. Couldn’t imagine a better experience!",
"date": "2024-10-23T17:42:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Layton, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you next time!",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7551eb1-eb02-4874-aa88-e8b166aaf77f",
"author": "Zoey Gould",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpQ6qGePimENIK29O4o5YgRVXwpO8q98PDZGkFgbljPvSIfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandy was the kindest and most helpful ! she got us in a storage unit quickly and answered all my questions ! 10/10 experience",
"date": "2024-10-15T20:19:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zoey, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! See you next time!",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc6fb461-9f9d-4c5f-893d-93da20ce00d6",
"author": "Peggy Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0ehY8cbO8-_DRvi9dROC9rd5fWj1u4xrgUaCpySrLO3zSVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chase was very helpful today. Thank you.",
"date": "2024-09-03T20:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Peggy, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7009a132-b1c8-4f9b-97d2-5c37b87f6771",
"author": "Romaine Guillory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaCEKBV_LmjxxHXA5IURxmLWVqAYDKenH3ehuZSG0irgTBgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have had a unit there for over 10 years. facility is well maintained and clean. would definitely recommend this place for your storage unit needs",
"date": "2024-08-23T20:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Romaine, Thanks for the kind words! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "18d719a9-2eb5-427d-9f60-5575982600b5",
"author": "Clay Coker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV1d3omJGMPLPvy7pRuB-nHi5JSuaKqqAPURoBK_6IOfig7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service makes up for the higher cost . Brandy went above and beyond !!",
"date": "2024-08-14T02:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Clay, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. See you soon!",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0826143e-9864-494a-bc8b-214d47ca755c",
"author": "Amy Slagle-Sellars",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGlHtpLwvEUTHOrIcS2uZaSHs3X6sDzDgvuuLjUWNdaPiqjBkZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an issue with my storage unit around October of last year. After getting the issue straightened out, I thought all was good. I haven't heard from the company other than to pay my bill. Then yesterday, out of the blue, I received a phone call and an email concerning the issue from last year...The conversation did not go very well. It even went so far as to me being accused of lying about the situation...despite me having photographs. I was extremely angry. Today I went into the main office and was greeted by Brandy. She was absolutely amazing! She helped me get everything straightened out and was so sweet to work with. The two maintenance men who met me at the unit were amazing as well. Thank you so much Brandy for your kindness and understanding!",
"date": "2024-07-30T20:35:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy, Thanks for the great review! We truly appreciate your recommendation of Brandy and will work hard to continue going above and beyond! Please reach out to us with any additional questions or comments! See you next time!",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9ffb516-c940-448f-832a-5ed244bf1de4",
"author": "Shane Bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWetod6a_SgR1Kyxhjz4z2VtiALoXv30DymkOrFg36_o4B4mT8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brandy was GREAT.. She noticed a problem and corrected it. I highly recommend her for your next storage need.",
"date": "2024-07-26T18:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Shane, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! We're here for you anytime!",
"replyDate": "2025-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adf3e6ba-00e5-451b-9199-d56ff116c17f",
"author": "Vance Dobyns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7A6woeyJO6PsbrdyvboEz4mI4KISOme78XStOpPIRcn1KsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a new renter but the process so far has been flawless with very good follow up to all my questions thanks to Brandi",
"date": "2024-06-20T15:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, Vance. We appreciate your review, and our team will be delighted to hear your feedback!",
"replyDate": "2024-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ccde4e3-90b1-4c00-ab36-bbd108bec254",
"author": "Constance Thacker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwKsCX85Vy9OOuy2gSHXIZx2WahGFlyIDtng0rhdOIDWTllQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandy is amazing! Not only did she help me get a discount my first month of move in, but she was also very informative on the entire process and made everything so much easier! Thank Brandy! You have made moving so much easier!",
"date": "2024-06-18T20:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Constance, We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! It was a pleasure to serve you.",
"replyDate": "2024-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "471fa1f6-8d19-4c37-b820-a45f433d78b9",
"author": "Teresa summerville",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfVBdQWq_L0IvaFjtif7aP5R0AIp5ss0XMtg89x05Yzw9RwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My 1st experience with mini mall storage was awesome..he made sure we had the right price, (best prices) for the unit..Great customer service, and a friendly smile..Attitude as well..I will definitely recommend people to come there..thank you so much..he was awesome..",
"date": "2024-06-14T15:08:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Teresa, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon.",
"replyDate": "2024-06-23T16:16:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "34df1cbc-efb6-478c-81f9-0dc140903814",
"author": "Dario Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2ImLeExbIughupMCERrltoaAZTSe2dxBen8ZXiOSTUqxvCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-07T21:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Dario, Thanks for the great review! We're thrilled that you had a great experience at our location. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We're here for you anytime!",
"replyDate": "2024-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff478cc8-18fd-4d66-a261-2e534c0a4737",
"author": "juicey TV",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7jjn7ORn9o9WmDedMNpXnNfZO6S_pIkUU_4IbTdLvTIwUunyY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved the service thanks to Banin !! great worker",
"date": "2024-05-24T16:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear juicey, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future.",
"replyDate": "2024-06-23T16:16:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8022638a-903b-44b5-9ba3-7823f2bcfdf2",
"author": "Buddy Courtney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQBaqxMs58A6bn__d4PtCm61gJdL92ixI1Ys_SUqyu2E5SuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service and great price! Easy to rent online. I had an issue with the unit assigned as far as being able to back in a trailer and thanks to Barbara, she was quickly able to switch us to a more suitable unit in less than 5 minutes on the phone! Highly recommend!",
"date": "2024-02-17T17:44:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Buddy, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We're here for you anytime!",
"replyDate": "2024-06-23T16:17:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0c76afc5-f285-48ca-8539-46cd042f4906",
"author": "Cherese Wakefield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLHc24k9KXSj5LGgrVTN-C2nGsrwXGD-i06lZ340IZZtrhCoTOUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They are very Friendly and Helpful... Customer service I give 100... Angela you rock!!!",
"date": "2023-08-02T04:08:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cherese, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.",
"replyDate": "2024-06-23T16:17:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "353b2323-7f87-4bf2-bda4-dfe1ec2f100a",
"author": "501-870 Garaj",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo-EGLQFEoTJwkC6x2qGC2D-EerRMrE7CA0Z99dK_r12U7ijHZ9w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very polite individuals.",
"date": "2023-07-03T17:34:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. Hope you visit us again soon!",
"replyDate": "2024-06-23T16:17:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5334b17a-0773-4f53-9145-0d037f33ec70",
"author": "Billy McNeely",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI69D5r0g_cgrYuTVW-90Xi-lD4pAdwSGAUfaIqUKh1Pilhxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-19T18:13:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Billy, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! It was a pleasure to serve you.",
"replyDate": "2023-06-23T16:17:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15ca9264-1cd3-48c0-abee-80876b803ee3",
"author": "Lori Starr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHt1cBBFFrErd6SMMxPcqFQkLzNuoTQMOAF2t1rO4iBUxl4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Danny and Lexi were great!",
"date": "2022-10-19T20:01:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!",
"replyDate": "2023-06-23T16:17:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c2ec948-e803-4b05-a92b-b11c51df1150",
"author": "Whittney Black",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWPR2B-7ZHj-6_YI3mxwoDUmeTm9HlT60F9E6y_6Rp1Jwow5tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Trish was awesome to work with made it so easy",
"date": "2022-09-20T22:24:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Whittney, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We look forward to providing you with more great experiences in the near future.",
"replyDate": "2023-06-23T16:17:24.000Z",
"tags": [],
"sentiment": "positive"
}
]
}