{
  "summary": {
    "average": 4.7,
    "total": 19,
    "distribution": {
      "1": 1,
      "2": 0,
      "3": 0,
      "4": 2,
      "5": 16
    }
  },
  "reviews": [
    {
      "id": "b5c551a3-c8ef-4437-9821-e8ddb3f807f9",
      "author": "Timothy Metzer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrv5-s_fjP5sOD7EIZ4dUJEC844NhoXmG7Nx2xp-jzemC_OMM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "great service with Martin  and nikki!",
      "date": "2026-01-29T18:22:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Timothy,<br><br>Thank you for your kind words about the service you received from Martin and Nikki! We are thrilled to know they made your experience exceptional. Your feedback motivates us to continue delivering top-notch service.<br><br>We look forward to welcoming you again soon!<br><br>",
      "replyDate": "2026-02-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "58aed523-f028-4b76-b633-2c79e644b2ce",
      "author": "Susanne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbX6pZlMVleRRdbvi7fAhyqa3MzHeq53hzQniX8Xuq7H0W6dQL=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a fabulous experience renting a storage unit from Mini mall storage.  They were very knowledgeable and helpful and I highly recommend Dana and Martin!!",
      "date": "2025-12-22T21:00:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Susanne,  <br>  <br>Thank you for sharing your wonderful experience with us! We're delighted to hear that our team in Hot Springs provided knowledgeable and helpful assistance during your storage rental. Your recommendation is greatly appreciated, and we look forward to serving you again in the future.<br><br>",
      "replyDate": "2026-01-23T15:02:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8da9c442-fe85-4d2b-af1c-e58dd449204e",
      "author": "Jun Lendell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLac-4gWj5bqu4RRNGuPGYti6-eeC0pneiLUjoFvElLWxiGoQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience was excellent! From reservation to getting the unit and finally moving our things it went fast and smooth! A big thank you to Dana, Nikki and Nicole! They were very professional, friendly and knowledgeable in answering all my questions and concerns. Thank you once again and may God bless you all!",
      "date": "2025-12-16T18:11:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jun,<br><br>Thank you for sharing your wonderful experience at Mini Mall Storage in Hot Springs! We’re thrilled to hear that our team provided such professional, friendly, and knowledgeable service throughout your process. Your kind words inspire us to maintain high standards and will surely encourage our team to continue their excellent work. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2025-12-23T15:02:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9c5d4652-7ba7-478b-bdeb-2e3b3fb41ea0",
      "author": "Dwayne K",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAoko2AvKFJJpRDcSxvZ9Rj9xLD9jjA3oZjLwgPckiEfstvMRq7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Rented a storage unit and everything went smoothly. Facility is very clean and prices are competitive. I highly recommend if you need a storage unit. Staff was very friendly and expediante.",
      "date": "2025-12-08T19:53:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Dwayne,<br><br>Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our facility clean, our prices competitive, and our staff friendly and efficient. Your recommendation means a lot to us, and we look forward to serving you again in the future.<br><br>",
      "replyDate": "2025-12-23T15:02:52.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "018caa9a-0536-4075-bf24-1da538c4ed92",
      "author": "Lena Holder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXjGI2JBPm_Suy--lm8kjrfKhNNp41PvD4-u2nLW4pQZ934g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-24T21:10:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us<br>know!",
      "replyDate": "2025-11-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d2175a9e-e8ed-4fab-9c61-382dd14643f8",
      "author": "April Krass",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9ZiGoZb9ogHD60mgy1foZjp3Lhp16E75T_lHjes73emGvAkz0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane Fowler was extremely helpful in assisting me to rent a unit and making the transaction smooth and pleasant. I highly recommend him for future assistance if you are in need of a storage unit.",
      "date": "2025-09-20T19:27:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello April,<br><br>Thank you for sharing your wonderful experience! Your recommendation means a lot to us, and we look forward to serving you again in the future.<br><br>",
      "replyDate": "2025-10-23T15:02:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3712c91b-9ae5-4b3f-b3c7-11c0cc171347",
      "author": "Jacob B",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuN8QbOFLwfEYY86LIGq0EqT0rC3FWgaeZpt-Wey42GaUn6g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-06T18:28:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us<br>know!",
      "replyDate": "2025-09-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b0191509-2d8b-44b9-8115-e1c9c0aa0876",
      "author": "Deborah Carrier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwoGFKxwHzcq7rSUYHj6nZ2SFTPKnc9NI8abFcE3oMvRmgkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "\"I want to thank Aryn for her patience and expertise as I navigated to close out a unit that my mother had for 16+ years! I live out of state and Aryn assisted in getting me the unit #, gate code, and type of lock on the door -- none of which I could find amongst my mother's belongings. Over the course of 3 visits to clear out the unit, Aryn was always cheerful to answer the myriad of questions I had. Her commitment to customer service is rare these days and I want to make sure that her superiors know they have a jewel in their midst. Thank you, Aryn!\"",
      "date": "2025-01-06T23:17:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Deborah, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!",
      "replyDate": "2025-06-23T15:02:52.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f2f642b2-2c23-4b4e-863e-06d0294c9d6e",
      "author": "Jose Rosa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITZLHsfwcFy5RmVk9je2OmDukb6WxibamfApS5voeUhhVYwg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2024-12-29T18:19:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Jose, Thanks for the great review! We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! See you soon!",
      "replyDate": "2025-06-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e12cacbb-d19f-408a-a307-52a6432d73da",
      "author": "Jennifer Guthrie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHE7X6noNCZE0WiRvPtxTdqy0pBnUAv4A63DbNrg8ovqJ8dA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Brandy is so helpful and kind!!!",
      "date": "2024-07-11T16:28:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jennifer! We appreciate your kind words about our team!",
      "replyDate": "2025-06-23T15:02:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3758a1fe-6e3c-416b-86aa-78ec3fdb3f0a",
      "author": "monique davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvbKS0S-ttWaeoGcmIdIFZimpSdAcMf7VmBVqAG2XHFtrB_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-06T13:53:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Monique, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!",
      "replyDate": "2025-06-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3940c381-81ff-4407-97ea-46aa7fd5587c",
      "author": "Amanda Rivas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUxSWaUYakGbWWw2-GCPxcVt_AN3DmIRnmyw5GZiiwtuYW-GUz=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a great experience with MiniMall Storage. The employees were very helpful, kind and had great communication. If I ever need a unit again I will be using them.",
      "date": "2024-07-01T16:25:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Amanda, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future.",
      "replyDate": "2025-06-23T15:02:52.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "31c744d0-598a-4a62-98ff-d0b96d78e3a9",
      "author": "Curt Yates",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjsl4KM1x8JEv5vy0QcZjGvnBLWEl4lCKC2hOZgDAjtJLMdUXY=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My representative saved me over 24.00 a month by going above and beyond the others that tried helping me. He was great",
      "date": "2024-04-04T20:04:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Curt! We’re so glad you had a great experience with our team and are pleased that you have chosen Mini Mall Storage Properties to store your valuables.",
      "replyDate": "2024-06-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "85d0dbec-aac5-415d-bbba-28c510cfa3a5",
      "author": "East",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQRTBM8gXT4grnaem8RxgqLnYFQaVWBiXS-qqB6aL-Puibmok=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Barbara and Kamren were a great help on the phone please go ahead and ask for them to assist you.",
      "date": "2024-03-06T20:23:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings East, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!",
      "replyDate": "2024-06-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "abf78b55-a2aa-4222-bda2-22ab03072921",
      "author": "Roger Normand",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo1Exe_r0-TknRRUKJ6s2G82UNaZG0oBUx5RB1oiPbzZt8tg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We needed repair work for our storage unit.  Danny, Lexie, and Micky promptly made the repairs to get us in working order.  This is the best service  we have seen since the units were bought out.",
      "date": "2022-09-28T21:28:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Roger, <br><br>We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience at our location. Our goal will always be to provide the best experience and we love knowing yours was no different. We look forward to seeing you again soon.",
      "replyDate": "2023-06-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d6b787ee-5562-4941-a1b3-8608f4bede3b",
      "author": "Miguel Laguna",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKXQV8Jomatal76LprlJ1__tkM8ZahL1MfcmXtew0AhSH4tg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-24T05:26:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4381ce0c-1473-4ac7-b823-23c764c9e4ce",
      "author": "Samantha Heil",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBzXpmVHOob47_kDK4qjcNEaO7EYD1NF2yZLUbHG7Whhp27hmrDA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2019-10-24T23:27:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "53ba5b33-c43a-49cd-8cd5-cc6cb01a142d",
      "author": "Cody Dillon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPS6r-H_5YT_FxgpF0S1TX_-_Aag8-TQYqmRmtsUyEDACLcWU=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2016-10-28T00:23:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Cody, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future. Mini Mall Storage",
      "replyDate": "2023-06-23T15:02:52.000Z",
      "tags": [],
      "sentiment": "positive"
    }
  ]
}