{
  "summary": {
    "average": 4.6,
    "total": 20,
    "distribution": {
      "1": 2,
      "2": 0,
      "3": 0,
      "4": 0,
      "5": 18
    }
  },
  "reviews": [
    {
      "id": "78274467-b662-455a-9725-b15728f0614f",
      "author": "jessica sisk",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyX7yvzdtAHg0ecsmXBN7Tx9HP3mTCgAnGuQeBhM-KjsyiZQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-14T16:51:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us<br>know!",
      "replyDate": "2026-04-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea24af96-7dac-4235-b158-bf0a2b7c7ff4",
      "author": "Tammy Necessary",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgnxOHLNMkhJS4JU68blAV5SZ2TpsobbZ8_f4vqt6stUDFUfwr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Chase was so awesome!  He was so patient with me and helped me get the storage units that I requested.",
      "date": "2026-02-13T16:44:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Tammy,<br><br>Thank you for your wonderful review! We're thrilled to hear that Chase was able to assist you so patiently and effectively in securing your storage units. Your feedback is invaluable in helping us maintain our high standards of customer service. We look forward to welcoming you back in the future! <br><br><br>",
      "replyDate": "2026-02-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e6afd97-9671-44a1-a4f3-ce23bec622af",
      "author": "Bobby Ortiz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9DN3ItjUZKFA3Eh-r1LzOQV7YL7Hv3dLPnR7qs7ULwDuu4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing place and staff are super friendly and helpful",
      "date": "2025-12-10T18:06:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Bobby,<br><br>Thank you for your wonderful review! We are thrilled to hear that you had a great experience at Mini Mall Storage and our Hot Springs team was friendly and helpful.<br><br>Your feedback is invaluable in helping us maintain high standards. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2025-12-23T14:41:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fdf8ac81-ac79-4cec-aa14-29b2b7da3284",
      "author": "Michaela King",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK63KciVdfSV0qCyJ7WFjtoYxb_DKTJ9eZ_mICEGF3nCEVO7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great sizes. If they don’t answer a call they are quick to call back and super friendly.",
      "date": "2025-12-07T02:43:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Michaela,<br><br>Thank you for your wonderful feedback! We're thrilled to hear you appreciated the sizes and found our team friendly and responsive. Your insights are valuable in helping us maintain high service standards. We look forward to serving you again soon!<br><br>",
      "replyDate": "2025-12-23T14:41:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dfeb4f0a-c441-4105-a68c-ea1ff86cb20a",
      "author": "Joyce Snow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBxuc7bGWB7skPIjwc6XcYNaEwuZdIsrrqF388-KdUZZVPv9Sl=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-26T17:21:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us<br>know!",
      "replyDate": "2025-12-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4a719c9a-e512-4a3d-9207-f1419602a3d0",
      "author": "Eric Mccuistion",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeqsZWA5WJa6b1N5ysBtYqrudc_A7x3KrKWwvSA96AeozKwz0QHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Taylor had great customer service and verbal skills. He answered all questions I had and made the process very easy.",
      "date": "2025-11-17T18:27:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Eric,<br><br>Thank you for your wonderful feedback. We're thrilled to hear that Taylor provided excellent customer service and helped to make the process easy for you. Your feedback is invaluable in helping us maintain our high standards of service. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2025-11-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9f2ae98c-ed69-437a-92ca-f7d6c77af24e",
      "author": "M. Gilbert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJK9Ps3ZAzStx5c92uymZM1X_OIf-dTX-gLLaKxcK5Q3-3wEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-12T17:46:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.<br>If there's anything more we can do for you, please feel free to let us know.<br>Best regards!",
      "replyDate": "2025-11-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c4d946fd-7992-49fd-9356-efb553035ac9",
      "author": "Johana Torres",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxNoPwdjqesYFJp-ronMO4w1_g5z3BvlzbKFymdlmhfxChZOna=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and answered all my questions I had.",
      "date": "2025-10-27T18:53:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Johana,<br><br>Thank you for your kind words! We're thrilled to hear that our team was friendly and could answer all your questions. Your feedback motivates us to continue delivering excellent service. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2025-11-23T14:41:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f89d1b23-bea1-4378-a8c5-851acef7e5d7",
      "author": "Randy Cessor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqHkdmvd9GKexSD1bxdUuQhqn2ia54c0WJxHZzXRXt9Xpy-g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "A Great Experience!!!!",
      "date": "2025-09-15T15:48:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Randy,<br><br>Thank you for sharing your enthusiastic feedback! We are absolutely delighted to hear that you had a great experience. Your satisfaction is our top priority, and your kind words inspire us to continue providing excellent service. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2025-09-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f0ed0e71-6eda-44aa-bda2-fac4a5fb71a1",
      "author": "Jeff Ferrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5MIL0he9kd20Dp1wW4Acwege3OBLJFPkA9aN_E2TdWEhMUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Needed to change units. Taylor made the process simple and quick. Thanks Taylor!",
      "date": "2025-07-18T16:44:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jeff, thank you for your fantastic review! We're thrilled to hear that Taylor was able to make the process of changing units simple and quick for you. Your satisfaction is our priority, and it's great to know we met your expectations. Thanks again for sharing your experience! Best regards, Mini Mall Storage",
      "replyDate": "2025-07-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "62bf1a2d-a143-41c7-8e69-6256b6f0f59b",
      "author": "Ralph Screeton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0apEV8MjkNI20BTl0Gtj7uou1jCJp3_VlkPOMW92q7ycS5EE=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-03T07:04:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Ralph, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We're here for you anytime!",
      "replyDate": "2025-06-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e8b67fb6-452d-468f-bd83-ff921959c454",
      "author": "Teddy Kelly III",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkeVbIKefSluMuWdrXP9dFAbHwZhpJL6K5tzrKzfKM2jM542jCxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best in Hot Springs!!!! Friendly and secure!!!",
      "date": "2025-04-15T17:06:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Teddy, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Hope you visit us again soon!",
      "replyDate": "2025-06-23T14:41:20.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9bf2b43e-2b58-4863-8130-51d403bb4219",
      "author": "Cody Burrow",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_kVICoZ2Nd0YK8eb3dZaf8yOLwwoT3i3FcCHdi3bFtjSXCw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shout out to Ian the storage specialist for helping me out and making the process of getting a unit quick and easy! If your looking for a nice place to store you things this be the spot!!",
      "date": "2025-02-25T19:42:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Cody, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!",
      "replyDate": "2025-06-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8761010a-e072-40c7-86ff-8d85d784812c",
      "author": "Siriporn Sujitraha",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5hq3uGoEyyllOaovD6u-2kpmyXZxr4TbB9yWZSpqSr22SFQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place!",
      "date": "2025-02-25T19:38:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Siriporn, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you soon!",
      "replyDate": "2025-06-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3dd9539-03b5-460d-9273-4ed420dd66b6",
      "author": "Dina O",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQb_RaVEIjojpz9XvIrAm7bsqstuZP8lZV3vY6y54-3kGyUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Banin was really helpful and knowledgeable, answering all my questions and concerns. Great customer service!",
      "date": "2024-11-01T19:34:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Dina, Thanks for the great review! It is truly touching to know you think so highly of us! As always, our team is looking forward to your next visit. Hope you visit us again soon!",
      "replyDate": "2025-06-23T14:41:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "71676392-977e-4f93-a474-b3379d11f160",
      "author": "Carrie McCormick",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlBdeVtygd9ycSCdg2ClaqIFpGHYsFWlnT6cXx2Cv4z87rlbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Brandy was very helpful working with me to resolve an on going issue to a workable end. Remembered my calls & translated my concerns to her supervisor. I am very pleased with this kind of customer service.",
      "date": "2024-06-17T02:16:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Carrie, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future.",
      "replyDate": "2024-06-23T14:41:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d4feaae0-b5a5-4875-bce0-f54a40b88cb4",
      "author": "Clayton Hoover",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNrmE3vU6PsRrBQ1YnZvtphDl85UD_d5lRiiJMCm_8cR1G4Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Middy was great and smiling the whole time 😁🙏",
      "date": "2023-07-05T19:06:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Clayton, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! Please reach out to us with any additional questions or comments! See you soon!",
      "replyDate": "2024-06-23T14:41:20.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "99be6fd2-a4b4-43ae-b3e4-96b67e16ab1a",
      "author": "Gordon Pingel jr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvT1xUpFaZyMhqEDtYNIQKqzv6wRhhmX3Z5CtvXqi3agjSzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful",
      "date": "2023-06-01T17:15:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Gordon, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon.",
      "replyDate": "2023-06-23T14:41:20.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}