{
"summary": {
"average": 4.4,
"total": 96,
"distribution": {
"1": 10,
"2": 1,
"3": 5,
"4": 7,
"5": 73
}
},
"reviews": [
{
"id": "3a977d2b-0983-4b2d-965c-6a12cebc62d2",
"author": "Patricia Ingram",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYGwPEErtKTPVP6kV_Ij1-HKDry9bSU7Mci9G6_QpRmMJROm3kOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I absolutely loved that I could call the number and get great help even on the weekend so far so good",
"date": "2026-06-07T20:33:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Patricia,
Thank you for sharing your positive experience with us! We're thrilled to hear that our weekend support met your expectations. Your feedback is invaluable and encourages us to continue providing excellent customer service. We're looking forward to helping you again in the future!
",
"replyDate": "2026-06-09T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25413903-c6eb-4605-813f-ad674a2807d8",
"author": "bill pondy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3BY0_jgSL6WJOrSeL2MQHwugy469YO9iiy5aWEW8bCzBnNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and friendly. Would recommend to anyone.",
"date": "2026-04-10T21:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bill,
Thank you for your kind words about our fast and friendly service. We're thrilled to know you would recommend Mini Mall Storage to others. Your feedback is invaluable in helping us maintain high standards. We look forward to serving you again soon!",
"replyDate": "2026-04-23T14:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41584254-2d4d-4ba2-9a25-65d2f738ccbb",
"author": "chase taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9VxsZwjYWNMnr7bi-jX_3fpoY5ZDZZG827dxcsJ6gw8sp_6HR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good to work with",
"date": "2025-12-31T17:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chase,
Thank you for your kind words about your experience with us. We’re thrilled to hear you found our collaboration enjoyable. Your feedback is invaluable in helping us maintain our high standards. We look forward to working with you again soon!
",
"replyDate": "2026-01-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1a347d9-bdf8-4775-9169-c59976efc78e",
"author": "Kerica87",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIHqc66880nbKGcI4vQFIrqeb9ieYpKci8V05QuABtnpa-gQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-12-23T17:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-01-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1e609a2-0524-4574-a59e-b86198677b0e",
"author": "Randol Albert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLy7k-UBpCAq3Rx4xc3Phz3VKBi3xhV6hDNc1NipFY9xhxo6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-11T15:25:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2025-12-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "990d815a-5de9-401d-9ca4-bb053d529a75",
"author": "Ashley Weathers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYmEEXDD_1FBttHWBjqC5ZE1hZYSf3yOgKo6YQW3YdE6vPmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "No complaints Matt was a great help Thanks for the great service",
"date": "2025-11-07T22:24:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ashley,
Thank you for your enthusiastic feedback! We're delighted to hear that Matt provided you with excellent service. Your kind words inspire us to maintain high standards and prioritize customer satisfaction.
We look forward to welcoming you back soon!
",
"replyDate": "2025-11-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb1f0c2f-c9c6-4526-9811-ebc88f3a8657",
"author": "C L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIFHJiruCcB9eMCc_P-5h4siIkP0x--bRj78svzKqt6XjF-ulW=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a good storage business. The customer service is top notch. I would recommend this business to all my friends and family.",
"date": "2025-10-20T21:37:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Mini Mall Storage! We're thrilled to hear that you found our customer service top-notch and appreciate your recommendation to friends and family. We look forward to serving you again in the future!
",
"replyDate": "2025-10-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58f4bb3b-7b21-4d27-8a78-624745bf7e9f",
"author": "Caroline Ray Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7hHle0GlRuKdp58AOvQqo0qn8cs1dxznq1OwoY_8GXHJ1H1K40w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marc was the absolute best when setting up my storage building and getting me closed out when I left. Excellent customer service...",
"date": "2025-10-15T20:20:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Caroline,
Thank you for your wonderful feedback! We're delighted to hear that Marc provided you with excellent customer service during your storage building setup and departure. Your kind words motivate us to maintain our high standards.
We look forward to serving you again in the future!
",
"replyDate": "2025-10-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c875841-c2e0-4ba8-b1f7-45290aa51eab",
"author": "Robert Eicher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYxaesmQtj_2QjByCZDq8VF2US7Yf8STGNBb-_AU2JbUorGfddVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marc did an outstanding job . Very helpful in the whole proccess",
"date": "2025-10-13T22:16:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Robert,
Thank you for sharing your positive experience! We are thrilled to know Marc exceeded your expectations and made the process seamless. Your feedback is invaluable to us, and we look forward to welcoming you back soon.
",
"replyDate": "2025-10-23T14:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1c1b858-96e7-44c6-a02e-55a1ad646b4b",
"author": "Chase Gregory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIvsYsSJsqknczOprU9Q_O_-creFqDO43oKXWg-biXWMjIDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a unit here for 3 years, was a great experience the whole time! Never had any issues and they are always on top of making sure your stuff is safe and locked up",
"date": "2025-09-29T20:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chase,
Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed a great experience over your three years with us and appreciate your kind words about our diligent safety measures. Your feedback encourages us to continue providing excellent service.
We look forward to serving you again in the future!
",
"replyDate": "2025-10-23T14:48:29.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "71497126-c551-458d-b3a1-1a79f4a04c87",
"author": "JamesBerryCeramics",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKZocvP0qlSfzB-CSdQ4HNk5plbhzNGKIXGrtAdWNqCM3pQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marc, and really Mini Mall Storage as a business has been incredible. They got me set up without any hassle and have gone above and beyond for me as I’m working on moving from Arkansas to Tennessee. Can’t speak highly enough of their customer service.",
"date": "2025-09-13T19:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Marc,
Thank you so much for your kind words and for sharing your positive experience with Mini Mall Storage. We're thrilled to hear that our team made your moving process from Arkansas to Tennessee smooth and hassle-free. Your feedback on our customer service is greatly appreciated and motivates us to continue providing exceptional service.
We look forward to serving you again in the future!
",
"replyDate": "2025-09-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c38357e-51d4-4154-a475-d2c91fba1c6e",
"author": "emzirek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUAssqCzmN7PcEJ8TUtX9xW3LVkK2mEzv3b_Qo-NcEJe8D_nk=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Friendly peeps, decent prices",
"date": "2025-08-30T01:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for sharing your feedback! We're delighted to hear you appreciated our friendly staff and found our prices reasonable. It's customers like you who help us continually improve our services. We look forward to welcoming you back soon!
",
"replyDate": "2025-09-23T14:48:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e9412457-31d8-448c-9e9b-a8a38bf856f0",
"author": "Ross Loggains",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOHID8j3YH_6MWIBoXlqOa4YJoqjCDHs8mynOQipH1jr0YTA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best place for storage units in the area, called up to check on rates and to check on one of my payments, the worker Marc was extremely helpful and very informative. Thanks for the help and good service!",
"date": "2025-08-26T21:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ross,
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to provide you with helpful and informative service regarding your storage unit. Your kind words motivate us to continue delivering excellent service. We look forward to serving you again!
",
"replyDate": "2025-09-23T14:48:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2fda5207-6094-41c2-93c0-165e98100916",
"author": "Emalee Beck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZP8YV5PsbnQCkAWO0iGLIpv7DWB7PA5ZsmAlafMvSHIGD638b=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marc was very good at helping me with getting things set up and started right away since everything was short timed",
"date": "2025-08-21T17:37:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Emalee,
Thank you for your wonderful review! Your feedback is invaluable to us, and we're glad to have provided you with a great experience. We look forward to serving you again soon!
",
"replyDate": "2025-08-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16e3a0c0-5ee3-41d7-a417-4d4aebf1c92e",
"author": "Daniel Trail",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUhHU69aePELGHB3FCyKF92eR5wtCqUrZEVp-2xOCpZg7RDg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ease of use, great staff, good communication, good facilities. Had a great experience!",
"date": "2025-08-06T18:01:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel,
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience and that you found our facilities, staff, and communication to your satisfaction. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you again soon! Best regards.",
"replyDate": "2025-08-23T14:48:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ab4a67a-3395-4436-9b40-5557205dc727",
"author": "Carolyn Mead",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXguU0C29_J_Wv5z1SLGK1bbeL69ZY8YA0UjkwfrRGBeaRJV53F=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everything went well and the young man that helped me was an amazing person.",
"date": "2025-06-11T13:28:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Carolyn, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
"replyDate": "2025-06-23T14:48:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adb2c545-8fd5-42f7-8040-f452bf49797b",
"author": "John Ormes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoVDjodU-ZMcrc7nee1RaVYKtN1vrz91Qt1EWpC1z8t1gZytC4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience renting a storage unit from MiniMall Storage was flawless!! The staff is very friendly, knowledgeable and helpful with the whole process!! Units are nice and clean with affordable rates!! Definitely recommend MiniMall of Batesville, Arkansas to anyone who is seeking an affordable, safe and secure storage facility!!",
"date": "2025-06-10T21:53:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey John, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2d2b1030-4be5-485a-b8e2-6c803dd8e769",
"author": "Tiny tiny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLweIZXfwCARoHbGb0_9KVY0UKje-YgN0EvYGl-J1Y6vpQ4lQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guy that runs the place is awesome! Professional service and the place clean.",
"date": "2025-06-09T19:39:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tiny, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We'll be sure to share your experience with the rest of our team members as inspiration! See you next time!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f6a1d4cb-ae97-4937-ad5f-11a47fcaacf8",
"author": "Samantha Stokes-Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVo3ZITKBdBKH31btWGXf0ejIvxrSAyOdQkow28KWoPwg9-5W2M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brayden(hopefully I spelled his name right) is absolutely the best to help get things handled and is very friendly although yes since it turning into min mall priced did go up but inflation isn’t their fault and also the customer service is so much better 🙏 they’re very easy to work with all it takes is communication which they do very excellently",
"date": "2025-06-04T21:31:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samantha, Thanks for the great review! We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. See you next time!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8c27a1c7-7fb6-4a0f-b5ef-4e37b4b5e783",
"author": "Skyla Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiEAubhKxy3kylV_AQAzM_RRQTsP6ToKR52ZHepw_NLovSMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brayden was very helpful and attentive. He explained everything very well and went step by step through the process. and he answered every question I had. I had a wonderful experience and I definitely recommend this place and working with Brayden directly.",
"date": "2025-05-21T19:36:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Skyla, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. See you next time!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95603c90-2d05-44e9-9f8b-c387fbf1741e",
"author": "Wanda Gwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy9RHRVuPagHOGm_JTlS7wmHBGGG5SRP9kuEComHCC2Zskuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guy that I dealt with at Mini Mall Storage -Batesville Ar office was very friendly and certainly very helpful, It is so nice to know there is someone local to call if I need help with my storage units, however I also have never dealt with nicer people than violet and Stephany everyone I have spoke with by phone there have been so kind and ready to answer all my questions! I give them a👍🏻!",
"date": "2025-05-21T15:33:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Wanda, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon.",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "64eac911-3fda-40e8-99d7-1adfed023dc4",
"author": "Katharina Vanlawick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU68Nz0l2J32KuBtwBqFaAnkX3-GgF5chzk1JnIhRzXwbCIBvuC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Although we had a few problems with the lock Brayden was quick to get things taken care of and solved. He was very polite and professional.",
"date": "2025-05-20T01:58:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Katharina, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you soon!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fff1ccac-f12e-4308-a93c-cca6e4240173",
"author": "Ed Starr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKksC0Du6Y29c4m5crjv1qk-DrpMf7MVpkBUVyDxr_1CqYYiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used two storage units while our house was being built. Very safe and convenient. Both Brayden and Violette were very helpful.",
"date": "2025-05-19T15:49:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ed, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! See you next time!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3616fe3a-d7b0-4aed-84fb-cd46c4a483ce",
"author": "Joseph Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2smDOHkQPY5b13eWsZlebcZd1aHBiCbWS3EFDiv9oWf_lPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely incredible customer service. If you need a storage unit, RENT HERE",
"date": "2025-05-14T18:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Joseph, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f52e8efe-9df6-4f2a-8396-c6f99d3e9e8d",
"author": "Anna Voth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWT_CzWYpgCzTha_QmynL_Szd-zSXvIIRXoT41ZbO9s9XFGT8Ry=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-14T14:09:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Anna, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. See you soon!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf925396-dd87-489b-a883-956412b5551d",
"author": "Lisa Smart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9wHXOxutddd3u92c68oxqg1LpNQEs74Wo2XW2L2eM7bVCOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brayden at the Batesville unit infront of the airport gave very helpful service he was also very cooperative and nice👍 he provided good service and good customer service.",
"date": "2025-05-06T17:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lisa, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f5d55ae9-b913-4875-8f8e-24a6e14037fa",
"author": "Tracey Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6WBltrIjGMvTR1eQVfBynvZxOS2ou_2RfFItkYVMzlk1I_rc=s64-c-rp-mo-br100",
"rating": 4,
"text": "Had a little struggle when I got to the unit to store my things...the code they gave me was not for the lock on my unit. I was able to get help and they fixed the problem. Since then all good 😊",
"date": "2025-05-03T04:40:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tracey, Thanks for choosing us and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. If you ever need anything please don't hesitate to reach out to our team. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "47d84430-8a83-4674-bfb2-4cdb9fec18f0",
"author": "Swapnil Gupta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0fibaujvixYxF0OTQEI7fr7D8vo8NrdVV7X_wkRn4QNhkTVd1Bw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick easy and efficient..love it",
"date": "2025-05-02T23:01:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Swapnil, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon.",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e37f81d-8da3-467b-88e5-571836076f06",
"author": "Novalee Lackey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiHX5XtgZFx4jJlflAcOPl07awMAbG25bDjZ7GFSsVq0hlwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really helpful and clear communication",
"date": "2025-05-01T22:12:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Novalee, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! We'll be sure to share your experience with the rest of our team members as inspiration! See you next time!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0172af40-b887-4a52-b72f-29dcb100ddda",
"author": "Samantha Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyiTNRXejmX11ddZIjzJBNVl8T45oslz5YON2ubDRcigTx4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T21:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Samantha, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! See you next time!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1272edf0-e75e-4b47-b6cd-a77b4f401afa",
"author": "Nirvana Cupp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaZtX25gl4AEB0rKShkEiHY73L0YxKMze2Pe0B51LF7bXurzwV=s64-c-rp-mo-br100",
"rating": 5,
"text": "The receptionist answered promptly; showing a sheer amount of professionalism as well as remaining polite throughout the entire process. He made sure to go over all the information we needed as well as assuring us of the multiple protective protocols, ensuring we would be in great hands with this company. He even went above and beyond, personally offering us future assistance if we had any questions or if any complications might arise.",
"date": "2025-04-25T18:12:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nirvana, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44d5f8e0-4513-4438-95f8-664241862076",
"author": "Pam McIntire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtpPDllaD2Jy7LfEz9JsoYbV_cJlVjAg74WEbkw-myU-tjfqKD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My first time ever renting!! Stephanie was the very best and gave me all the info, details and storage choices so I could make my choice right over the phone. Very friendly and the company has high standards and good prices. I will refer Mini Mall Storage to everyone in need, especially because of Stephanies great help! Also want to add that today I needed additional help and a copy of the paperwork. I spoke with Violet and she was so much help! quickly got what I needed and was very friendly and efficient. I think Mini Mall Storage found the very best employees and I will continue to call upon this storage facility for all of my needs!",
"date": "2025-04-22T17:52:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Pam, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! See you soon!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c915bc53-391e-452a-8cfa-fcc8cf34cd1c",
"author": "Vonnie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ03FHIpdmcupdkYMQW4SjmgiVEybrXxmv8eGc0bv3AVFIPMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon is an excellent help.",
"date": "2025-04-17T19:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Vonnie, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. We're here for you anytime!",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11a273d5-6b37-4aa4-b937-fd5969a19e18",
"author": "Anesa James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV6BCZ6zJ0-pAe9_4Llab0G1JYc5VTQb2yESs_JQPi3bZKTOwVHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brayden was super helpful even though it was his first day. Can't wait to work with him in the future",
"date": "2025-04-14T18:41:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Anesa, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-23T14:48:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c4ad326-bcb8-4211-8df5-22b7fd4288a9",
"author": "Macy Kurtz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOlmnOZ_py1Zi9etgbrCKDun2x7puaYrwt6P6nRQxMCD0byw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Braydenand Carmen were great! Easy process!",
"date": "2025-04-14T17:18:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "96e9bfad-e480-4077-96d8-06d5bad00b1b",
"author": "Diane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL88SCkyxvMzEWssWhg8bRYLz_8jVYaj-sDe7tDf8Al1hwLGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful kind and understanding I'd give her 5 stars",
"date": "2025-03-22T18:21:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e5b6209-1654-47cf-b68f-6f5e3f8e23fd",
"author": "Chasity Middleton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITpM9pXHU8gnFl_9gzt-zHZ1Qey8ZNLSbHd2lsIQYok1pTQw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-03-14T14:14:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1867b4a9-37e3-4e8d-b71a-884c342668d5",
"author": "Jim Effin Paulk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa2BIcLVx6Okm-EYoZd5sr7WcKripPJF8G-eXFjdRFDoU0Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "AMAZING CUSTOMER SERVICE!!!!\nI'm renting a second unit from this facility because of the customer service. If I'm going to give a company money I want it to be to accompany that is appreciative of my business. The office staff has gone above and beyond each time that I've had a question. I would highly recommend this facility!",
"date": "2025-03-04T15:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9a539fdb-7714-4f50-a6bc-84b4cd416473",
"author": "Sallie Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkXSnXcwIL3Ro9ghMsboGY-zC9vnjrH3oEtIWVtWELJ0x5iA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The property is clean and well kept. The rental set up is so easy. I dealt with a young lady named Stephanie. She was so personable and kind. Stephanie answered all my questions and explained everything thoroughly. It was over all a good experience.",
"date": "2025-03-01T19:52:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "367a5997-a9ab-4027-ae88-2476263b9397",
"author": "Marie R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXEgFQSjLG8nKDhHISyGLJdqBrbv2JTdVF5yN18HT8XvkIAZ6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie from Clarksville helped us and she was wonderful.",
"date": "2024-12-12T19:25:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a7468054-8f94-44e5-8325-4641ae91ca46",
"author": "Alyssa Gilbert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrqFYbW1NxCVLE1IUaqArE3xhX00DSagYwa4k3Gp7ZlK2Enyyfcw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2024-11-19T21:50:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "20218c6d-8575-4114-960c-36bad62edf1e",
"author": "James Paulk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyhLGpVoaHGeeRLlGakWtwwkNS-FFOs5Wd0bafCwBK77wihw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Violet was very pleasant and very helpful! Her customer service is above and beyond what I was expecting from a storage place. She was so pleasant and the facility is perfect for my needs that I paid for a year in advance! Violet answered all my questions and concerns. Very very happy with Violet! Thank you again for being so helpful. You saved me a lot of time from shopping around.",
"date": "2024-11-14T22:30:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bf3ba35a-bc6d-49d8-ac9f-0e23f9c9dc85",
"author": "Jess Barber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmTxb8ZCsTpLKvkumyRE7up4ItqpY8Thf9fF04RHa75kTfHFWo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Steph was so so helpful, she was kind and answered all my questions. Something that was so stressful to me became the easiest thing I’ve done in a long time! I feel safe and secure leaving my things in the safety of Steph and her team!",
"date": "2024-10-26T20:45:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "0e54b062-ed94-4e40-91d5-63e271b40a72",
"author": "Gavin Madden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnjVvZyNVxJRyh4Jme8L53tH88C5TTP3G-c_cvaULcZwHS377x=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-31T19:11:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "67bf647a-a85b-4ac1-9548-a1c394deb6bb",
"author": "dustin caddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNeqa0x3gmVsu9eI-iG_H1cd2ECLFImihQZNm_PW36zqt02Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is very friendly and helpful",
"date": "2024-08-07T20:04:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "818c3bfa-3295-4d0a-9f84-4ae30c9092bd",
"author": "Candice Shaver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgqaunPzTsgYzGcSJ39HjgDR11mGDkWH90kK1WMMqF4isieQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wow! I can’t express how thrilled I am with the customer service from Joe. My little girl and I became super sick and I was running behind on my rent and I was freaking out. He really helped me out with my billing issue. It’s nice to know people still have a heart in this mean world. Great customer service!",
"date": "2024-07-30T22:10:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "10f52fa9-70d9-4fa8-b240-cc8413948abe",
"author": "Lisa D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfQvYQFd-MRohEmLJw3hAfV05LL6QC21tMHmCfuyVwn3JSSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean facility. Easy to use access gate with easy access to units. Other renters are very friendly and patient when sharing the hallway to access units.",
"date": "2024-07-26T16:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "969ba124-e72b-45fb-a2ef-c4e18037d1b7",
"author": "Pamela",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUND65rnnExbkyW1o3xwME93bQR49h9sg70QPX5FPxhr6VfTd-6=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great place, clean, friendly staff however; I had 4 storage units set up for Auto pay i got delinquent notice so called and made sure was on auto pay...They got it straightened out after long time on phone listening to same recording about pay bills online. I recently closed 3 of the 4 storage units and the lady assured me it was still on auto pay now im getting delinquent notices and no access to my unit and cant get through to anyone to pay. I suggest getting better phone service. Returning customer calls promptly and checking autopay system something's not working right there. In the meantime i will continue to call and sit on hold, to confirm auto pay again... Uhg.. Need to work on this please. Update! .....Called me back right away and got it taken care of thanks guys. Back up to 4 to stars now.",
"date": "2024-06-04T15:14:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ece588c5-dad0-4473-b8e5-2ecfb0281329",
"author": "Arthur Averbukh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJG6xpIq6Q7y1w2VM7SNCpmnwPsp27qoPr-cO3Aweq0JbjxzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I googled best prices in the area and this was my first time renting a storage unit and Lori from the Batesville location went above and beyond. I had a lot of questions and she was very pleasant and helpful. Not to mention she also followed up with me 3 times to make sure I didn't need any further assistance. That kind of service is hard to find these days. I'm very happy to rent a unit there. Thank You!",
"date": "2024-04-12T20:10:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4ad298eb-d95b-42e6-b3f1-047768db9d6e",
"author": "Joseph Durbin (Joey Durbin)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWG1SUe_Yxq1xwmttwIS0X6DkTC-VThwRhxrrfELS8aY-OlVmh9dQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T14:07:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4bcc9e96-1e11-4eab-926d-eb8102365ad2",
"author": "Jeanne Starr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxZzi65JYiAdfSdxzCdPD5zCZIL9bWCdUiuiG_yULQQkkFZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-02T22:19:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a88d3639-4e0a-45ce-a2bb-a906155ef903",
"author": "Leah Langston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWO9QCGfWXZw6eh3t7HtuvRmpMK3vlcbTqrTosoXPfu45W1InOYlw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-26T17:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5c6b47af-66c3-4f97-83b7-b355185c5730",
"author": "Woodrow Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu71HMnTKakT9uQL-8WkPa-KXcyl2SUPpBPCP-zPNiDPFGfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank y'all, so much, for allowing me the opportunity to rent from y'all..., even though, it turned out, that it was not necessary for me to move in, because, I found an apartment, so it was not necessary to store my household goods. The rental was so fast and easy!, facilitated by professional agents. And the storage rental price was so low I thought that it couldn't be true... Again, thank y'all, so much!",
"date": "2024-02-24T14:25:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5e248c09-2f3e-4177-945b-2882edf7ca40",
"author": "B D A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5w4jCYUIr6k6fUSOedn-TpRaAo1j7ChhgjPpsqBBV_IzcN8I=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "They care about safety",
"date": "2024-01-31T14:10:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "38cb7314-9370-41b9-b5ea-d0bb7374f004",
"author": "Gene Tulberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWioiz5VSlycHAozMV3ue7dNY7rPJedlEMogeu-h3BLUe_jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Huge site with plenty of clean storage units. Highly recommend",
"date": "2023-12-19T23:08:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "39283e8e-3b5d-4b27-80d8-0fc8280a02d2",
"author": "Jimmie Farrier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr_ZCwbqKHcLCObC-fIHraA6l8Z3LA4NzcxRxqG4fS-Rylp3Rd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-19T20:27:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "17986aed-9161-47b0-b562-f184118d8038",
"author": "Alison Chatman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUpOtiFSaZcTOgmZBfCkbhivFiTeYbm-ImaIl1pCqwOcG1j0140w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurie was wonderful, and a great help. So glad I chose this place..",
"date": "2023-10-17T22:29:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dbe6521c-bcb8-444b-b2b1-cd13d4282cec",
"author": "Chris Stahr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEcJyVf-nFrE5p5h3lAAjp1_xgWTR6Wd0dj4Bx86mb1uFdRhxy3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Moving and needed a place to store some items during transition. Very nice facility with a locked gate and fencing. Very clean storage buildings and area is well kept. Very pleased so far with the service. The people are very nice and accommodating.",
"date": "2023-09-15T13:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "27f48745-6556-4e32-afd7-4d8e2ce691d7",
"author": "Sonia Nix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI8I4WdtI2zEuhxB3W4msXc8SVmcfM9j6C16xpHZzEq3-qw9QP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T22:05:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2e0a00c9-2008-4e83-8ae5-c51a7b4df749",
"author": "Abigail Fowler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDWlymoz3A-bWQpYjpwzMiKI3wBt32uXwI4Z8YhHm5fzQGnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-17T15:10:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "faf105ae-cbc3-49b2-b03c-92e5054300ef",
"author": "Michael Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkt500WxTtO0AfAN_-UHuLK0nnJSrJ0AovwrikuQLOLi9lP_Hy=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "All your storage needs",
"date": "2023-08-12T15:18:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "25a90a42-d6bc-4501-862f-4ed8cac55520",
"author": "Christian Shetron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLl8NeJ5volXnCCKOUO_Cxt9nSm0yipKkEuIkx1yDLXBps5-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Great rates! Happy doing business here!",
"date": "2023-07-29T18:46:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "40272a54-84be-443d-897c-5cd6616cadc9",
"author": "Linda Kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoAB5Wpd2_-qzH3engcUk5WzTbRPwxhPOxIo5lFrBCWq8RN1dL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-04T17:42:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ec72dd36-71a2-4b2e-8d35-c41d5ee28c63",
"author": "keith thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGlPw89AwttIZaf-6Itp1ymLJvjUpUy2BgKNuha3u3NBNXBuIi5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-19T17:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6e55f252-362e-41e6-8142-079f7ff903f9",
"author": "Kathy Meyers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2Bc0-1l14E2e1gBejpWuNzY2gBh-1jvVM-LceWLpv1AtQYQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe is an excellent/ professional employee at the batesville storage units. Thank you Joe for your help!",
"date": "2023-06-10T15:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kathy, Thank you for the awesome feedback. It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! We're here for you anytime!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25bc70b4-914e-4c15-84b0-5efecbba963c",
"author": "Brittiney Ring",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0vN2-npc3QtFyFwyFb2medBViQgwJNUdl2Q1cYz_GfSeZ2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-11T17:47:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Brittiney, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f23335e0-fff0-4f99-be62-af7adc003dfe",
"author": "Niki Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1apJvx8Z-eL-Xp-vJ5aHk8M-Vrqh3Ux-f6zpjZCyGl8XySA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rented unit over phone. Filled it up. Was leaving and met the DM. Super nice and helpful. We needed snother smaller unit so she got it settled for us. Even mafe sure the extra unit was swept out.",
"date": "2023-04-28T13:01:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Niki, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you next time!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce5c8eb5-a0f4-4975-997a-b22c4f32654a",
"author": "Jennifer Otero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGDtQaWj5iKwAeoZ_-xhawRq_IPTT70aZfS4xKvUlyQpwdXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Absolutely amazing. Joe was nice and helpful. Gated storage units and security cameras for peace of mind",
"date": "2023-04-18T21:46:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jennifer, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! Hope you visit us again soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e0aaca73-0d64-4797-83b4-d7b70ae7bc40",
"author": "Haley Salter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJExlHJds4gRoUfzJQqRE-RANm8CWVMuEMf_rlptbd3wJBh5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-26T18:08:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Haley, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90212245-1643-4d88-8d62-fb2e3f489f91",
"author": "David Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNwFUWm6eorg2RxlnAqBYvmXs-71MS3Y4vULgnCCrIbj2PYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-13T16:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "David,
We are grateful and appreciate the time you took to leave a great review! Thanks so much.",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40569b2b-4127-4671-b1b8-5ea98fcc1481",
"author": "Sharroll Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0Deh8ThZ7gpZibJcRqoQxWsIotFdeOPikD838gOYgUDOqrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Until I can escape the insanity that is this state. This place has done an amazing job at keeping my stuff dry and secure with no hassle. They recently took over for Merle Storage. The transition was fine. I have several units of multiple size here.",
"date": "2022-12-06T19:47:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sharroll,
Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. It was a pleasure to serve you.",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a80036b5-391b-4dee-9811-f7961f26c5c3",
"author": "Darnell Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZ06LzYpOaPPgo0xcQEdBuyAeXr_9fQYZCrMJ2GGkylZ1Ic35K=s64-c-rp-mo-br100",
"rating": 5,
"text": "Polite, professional, and a pleasure to do business with! Tim provided us with a great deal of information on his storage units and also provided assistance with unloading of a washer/dryer combo. Thank you very much for your support and finding that inner \"Dan\" in you hahaha(inside joke).",
"date": "2022-11-27T02:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darnell, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1060cb87-9762-4424-9f35-5887d227c3f4",
"author": "Jessica Joslin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXPaswdnQ41iLRBkMMJaWQ2jATcnEjOcOFDJZwaEL5pHyDZRxjdg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Incredibly friendly and informative. Took the time to walk me around and show me the property and the space I will be renting. Look forward to doing business with this establishment.",
"date": "2022-10-31T14:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jessica,
Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! Hope you visit us again soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d13d67f-128e-488d-b066-7ce4b3594e03",
"author": "Lisa Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3pKMfVjoYvh8ddt9qc_5QeP5bNFij9s_R71ZGXPjzXDklvi0bhg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional and polite. Everyone has been very nice to deal with. Highly recommend.",
"date": "2022-10-25T15:36:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lisa,
Thanks for choosing us and leaving such a great review! We're thrilled that our staff such a great impression! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! ",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bf3f454d-8527-40d1-9493-f1e9b8ce5ff5",
"author": "Trent Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwmDI7hRKkknvjqBmISgkQTh8K5qx9csqreSJ_RttALxdKhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place, Trish was great..",
"date": "2022-10-14T22:23:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Trent, We appreciate the time you took to give us such a great rating! We love that you had such a great experience and we will be sure to share this with Trish. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5a9620d-726d-4d20-823b-41aaf934cd90",
"author": "Bobby Dugger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcJyAl66BBT6KzInAompgoRh-s3Udxi0Wuoh_Tt9QZlr_C_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place to rent a storage place from! Great friendly service …",
"date": "2022-10-10T20:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Bobby, Thanks for the kind words! We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1605bba7-a9a9-4b3f-8b2a-9adc6b324c6c",
"author": "wendy burton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_9fIpOLl9KObQZ9u8hCCNX7u_fQK4AxvoEtbzHuEFgMUCLA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Trish was very helpful. Friendly customer service.",
"date": "2022-10-10T19:55:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wendy, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. See you soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3bf58f9-f9fb-4633-bb68-0ff00546251a",
"author": "Matthew Peace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYzB3EJKCXgxDxrClmvtdde6qB_ZSO5sr8iyZF4QCCLH_JMvo=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guy that runs the place is awesome! Professional service and the place is well kept.",
"date": "2022-10-04T19:40:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matthew, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit.",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22498ed9-42c8-4821-8184-24808971ac1f",
"author": "Marjorie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhKaGn1oZir0At6WimLa_ppnNnlDajgICQ-E-5FsW1RIShHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly service!",
"date": "2022-10-03T18:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Marjorie, Thanks for the kind words! We're here for you anytime!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89474074-96f0-4c2b-afb9-79cf4f44d4f9",
"author": "Alana Hulen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5pUN7oH3yy9j1xR59TST1-TL5Agjdw7zLILwi4w77EO3B0JqW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service .won’t above and beyond to fix my issue.",
"date": "2022-09-20T21:58:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi there,
Thank you for taking the time to share. We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!",
"replyDate": "2023-06-23T14:48:59.000Z",
"tags": [],
"sentiment": "positive"
}
]
}