{
"summary": {
"average": 4.7,
"distribution": {
"1": 11,
"2": 3,
"3": 1,
"4": 9,
"5": 210
}
},
"reviews": [
{
"id": "fc45cb7e-d4cf-43c4-a5b6-525a9d75609d",
"author": "marcus sutton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmMBfUJbSCTFqfhN1VQtK2GgPZNkc8qIbg3DEazqyj5sCmlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was very professional",
"date": "2026-06-17T21:21:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f4bbce4-04ed-4b37-8df2-60a86bad5dd4",
"author": "Ernest Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaIa4XBJTn6Xjn0yURl-vG4XXc8AwDy-594PtYcJnlFxZNww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-27T16:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
"replyDate": "2026-06-04T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f1ff72f-a114-4486-8e1a-12e4ef287862",
"author": "Fredrico Doss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7JoInkMGSENg8UH9z03hYn0d5ym0TKlwsJJiBMPYHs1GHNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was nothing but great to me. Outstanding customer service. I was very impressed with how empathetic and caring she was to all my inquiries and understanding when I really need assistance. I, without a doubt, trusted my belongings were safe with her at the helm. Thank you again, If i could give her 20 stars I would.",
"date": "2026-05-13T21:43:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Fredrico,
Thank you for your wonderful feedback! Your trust in our team is truly valued, and we look forward to serving you again soon.
",
"replyDate": "2026-05-18T04:06:24.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c3731320-a0ff-48f2-b684-6b203df11cba",
"author": "Tony Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqGJU0s4_xcw5l-XOecrpR1VoL_ArPNuGWEEgvAvEQ58Gx3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Athena was very polite ,professional and helpful.",
"date": "2026-05-08T13:03:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tony,
Thank you for your wonderful feedback! We are thrilled to hear that Athena provided you with such polite, professional, and helpful service. Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon!
",
"replyDate": "2026-05-18T04:06:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5f62f8e2-268c-4493-b50f-476a205ad901",
"author": "Wendy Onsby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgho5ClrxwXOof4W7dGGTVYfvAWOF41uZusRqNqi-Nk45Glg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been here a while and won't go anywhere else. The facility is always clean, secure, and well-maintained.\nThe manager, Joseph, is awesome—super professional and actually helpful whenever I need something. It’s rare to find such great service and a place you can actually trust with your stuff. Highly recommend!",
"date": "2026-05-01T02:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Wendy,
Thank you for your glowing review! We're delighted to hear that you've found our facility in Memphis clean, secure, and well-maintained, and we appreciate your kind words about Joseph's professionalism and helpfulness. Your trust means the world to us, and we're thrilled to have earned your recommendation. We look forward to continuing to serve you.
",
"replyDate": "2026-05-18T04:06:24.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "05fb46c2-a614-4d13-9418-cbf5107b49cb",
"author": "Jerry Kearney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzYYz20sE5Rhya14Mb9dYtT0gR4Q1Psbgus52tIrHdW_SqkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good she is the very best",
"date": "2026-04-17T13:57:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jerry,
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience and appreciated the exceptional service. Your feedback inspires us to continue delivering excellence.
We look forward to welcoming you back soon!
",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a78d6e3b-3fac-438e-bcab-6b92520b6032",
"author": "Derrick Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU90MEuIP0X_MLAlkEHV_js8HYJvStS5IqnFX_ukHAslh7gwrKI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mane I’ve always had great service working with Aterra, never had ANY issues. Store your belongings here Worry/ Hassle Free.",
"date": "2026-04-16T14:53:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Derrick,
Thank you for sharing your positive experience. We're thrilled to hear that our service has always met your expectations and that you feel worry and hassle-free storing your belongings with Mini Mall Storage. Your feedback is invaluable and motivates us to maintain high standards. We look forward to serving you again in the future!
",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "294f263b-3622-4f3e-9d8b-1e021a822f05",
"author": "Christian Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0O3grOMgC6PSNOwX4-yUHlmzrqGQiLEtg9caCnoSLCUYbJwkH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2026-04-14T14:44:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Christian,
Thank you for your kind words about our great service! We're delighted to know that you had a positive experience with us. Your feedback encourages us to continue delivering excellent service, and we look forward to welcoming you back soon.
",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34a13bd9-c0cc-472f-8dd4-6229f1a380a7",
"author": "Terry lester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6go3osnEAaBXXQNQgBAMYzE8ij-HdfVM3wNa1KG23HgOwMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was a good assistant and needs a raise !",
"date": "2026-04-06T20:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Terry,
Thank you for your amazing review! We are thrilled to hear that Aterra provided such excellent assistance and made a great impression on you. Your feedback helps us recognize the hard work of our team and improve our services.
We look forward to serving you again soon!
",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ddbd43e-576c-46e8-b520-0355065b6ee1",
"author": "108st Jay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMbSUnNE8BcZFt9BmmJ-RIUQGSVxyUS1BiutO-wCKXgiHZbfR2=s64-c-rp-mo-br100",
"rating": 5,
"text": "A1 service",
"date": "2026-04-06T19:31:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings 108st, Thanks for the great review! We're thrilled that you had a great experience at our location. If you ever need anything please don't hesitate to reach out to our team. See you next time!",
"replyDate": "2025-06-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d176218-7593-45a2-af0a-b7afee8ebf91",
"author": "Strong Derrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_3fstBJRXvQtBYTJH7UmElhe6pIYpAn6HeUM1b7fXMEcUzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra , she's so so modest, and business helpful. Thank your staff!",
"date": "2026-04-06T16:22:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Derrick,
Thank you for your wonderful review. We're delighted to hear that Aterra was helpful and made a positive impression with her professionalism. Your feedback is invaluable and helps us maintain high standards of service.
We're excited to welcome you back soon!
",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0e221b9-f535-4ab3-bb57-01c201ac637e",
"author": "Joe Bindon sr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQFzU75en2BPn7SSLIaOXCiSNlWqVtqLlgmu2fb2hXDB3zYHcU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-26T18:25:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7fa77854-8b87-4ad8-9517-3fe5fc49c0bf",
"author": "You Me",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEL3kDNdRPf0YVYbda8A79AmmVwirqYHCyWRJ3-E57cmsJ4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-25T14:03:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-04-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f654a71-fca4-4583-9455-2c7e6fb0fc53",
"author": "loricus Bosweell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKA7OGYWi11s1nBkmojekc7XIGWtrwg-HLQ2eMD-oij2mOCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was fantastic!",
"date": "2026-03-05T16:04:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about Aterra! We're thrilled to hear you had a fantastic experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
",
"replyDate": "2026-03-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54d8af24-ea55-4a28-80ad-1c671ee59d24",
"author": "Vanessa Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOhfCvyWf_GUXpXFoj1u7z_PqPRMAQqSdyDYXgqFWrX1Bnz3C6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Boyd was so polite and helped with all my needs 5Stars!!!!",
"date": "2026-03-03T18:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Vanessa,
Thank you for your wonderful feedback! We are thrilled to hear that Ms. Boyd provided you with such excellent service and addressed all your needs. Your comments motivate us to continue delivering great experiences.
We look forward to welcoming you back soon!
",
"replyDate": "2026-03-18T04:06:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6a01b366-f11c-4306-ae97-934af79c82b0",
"author": "Jessica Gross-Corley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCyAvxZl2778tDIL8tJRhrzzIgJikveO3AGqo2V_rR0o8PHZb-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra Boyd was so awesome she helped us alit",
"date": "2026-03-03T18:09:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica,
Thank you for your wonderful review. We’re thrilled to hear that Aterra provided excellent assistance and made a positive impact on your experience. Your feedback is invaluable in helping us recognize our team's efforts.
We look forward to welcoming you back soon!
",
"replyDate": "2026-03-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f47b86c3-cbf3-4559-af7f-dd154b504779",
"author": "Mary Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqMYyqQk8diKoGrpRmD9v4X4bnQU0LvOVsSIbXmLQarGv0Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "The units are very affordable and Aterra is so courteous and professional.\nI sincerely appreciate all her help during my move in and visits to the property. I can’t imagine how difficult it would have been without all her hard work.",
"date": "2026-02-24T23:32:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mary,
Thank you for your kind words about Aterra's courteous and professional assistance. We are thrilled to hear that her help made your process smoother. Your feedback is invaluable in helping us maintain a high level of service. We look forward to serving you again.
",
"replyDate": "2025-11-18T04:06:24.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5ec541fc-56c2-47ac-9311-b3cf53ec31fd",
"author": "david parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR98DFV_V-rxMJeiA1e6a4RMsKqjlNuNzMM7_7ub_7Dc9eBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra is the best ! Good people skills , good communication",
"date": "2026-02-21T21:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello David,
Thank you for your fantastic review! We're delighted to hear that you appreciated our team’s people skills and communication. Your feedback inspires us to continue providing excellent service to all our clients. We look forward to welcoming you back soon!
Best regards.
",
"replyDate": "2025-11-18T04:06:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88c110cd-649e-4b7b-bd4d-3fd25e4d273b",
"author": "Natasha Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUvuKl7ojBkwv7baSfaRc5lGlsB_adSGWekSvke6KVL22BWgf-=s64-c-rp-mo-br100",
"rating": 4,
"text": "Thank you to Ms. Aterra, who is always a kind, sweetheart, polite, knowledgeable, patient and understanding young lady. She has top tier customer service and always goes above and beyond to make sure you're pleased. I have encountered some issues at a different location and even then Ms. Aterra showed up and put her skills to work to make sure that if I had any questions or concerns, that she'd be a guide. She is someone who is very helpful and intentional. It's a great and positive atmosphere whenever Ms. Aterra is involved. Keep going, growing and being you!! You Rock!!",
"date": "2026-02-13T22:12:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Natasha,
Thank you so much for your wonderful feedback about Ms. Aterra. We are thrilled to hear that her exceptional customer service and dedication made such a positive impact on your experience. Your words inspire us to continue delivering top-quality service, and we appreciate your encouragement. We look forward to welcoming you back soon!
",
"replyDate": "2026-02-18T04:06:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c5262720-6cdc-4102-a1d8-a339c5c599e3",
"author": "VonnyGee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNrEWxmZBNXA3brlrH1K_JpIdkDmMd2UtiZ_-Fq0OyZ7wi7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was very polite and helpful! I wouldn’t want any assistance from anybody else",
"date": "2026-02-13T09:18:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your wonderful experience! Your feedback inspires us to continue providing exceptional service. We look forward to welcoming you back soon!
",
"replyDate": "2026-02-18T04:06:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47ca1d43-9663-4138-bf33-a338f5248114",
"author": "Joe Bindon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ8QVv8LgJ8hEh9ABvG5kGdMxeFEdHYn4NToaV04CXtE_rXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-09T21:56:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!",
"replyDate": "2026-02-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a27a5fb-f520-4ff0-974b-b4e4dbedfa0d",
"author": "Vivian DeLaney-Houston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_dRYQZ1ZVjIjhxHsMHFqgWMo7PeStX2Tio3LqQlCvfx4LIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend the Mini Mall Storage located on Titus Street. Atena is so sweet, polite and caring. Her customer service is 5 star. I have been renting a unit from them for almost a year. I have not had any problems whatsoever. Atena is a true asset to your company.",
"date": "2026-01-13T16:41:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Vivian,
Thank you so much for your wonderful review and for recommending Mini Mall Storage in Memphis! We’re thrilled to hear that Atena has provided you with exceptional service throughout your rental experience. Your feedback is invaluable, and we're grateful to have such a dedicated team member like Atena. We look forward to continuing to serve you!
Best regards.
",
"replyDate": "2026-01-18T04:06:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3cf7a4f1-3064-4d91-a251-008722c9d2e2",
"author": "Henry Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZVTZDzKJF6lWeawHQB-hK6rnRWnl3DNEDG4s18DrzGSWD8D6fXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place is very hard to find, but Ms. Dory and Atewa were very helpful and did everything they could to get us there as soon as possible. Once we were there, they were extremely helpful and friendly, and we got finished and out in very little time.",
"date": "2026-01-07T01:04:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Henry,
Thank you for sharing your experience. It's wonderful to hear that Ms. Dory and Atewa went above and beyond to assist you and ensure a smooth visit. We value your feedback and it helps us continue to enhance our customer service.
We look forward to welcoming you back soon!
",
"replyDate": "2026-01-18T04:06:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c5aa27e-f098-4f42-a337-485794115084",
"author": "summer nix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVILDsuD_vrM_RUgodxyJVo_KpAgpNJnfj4yionLb9ZY0ySpLKu=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-18T20:43:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If
you have any more feedback or need assistance in the future, feel free to reach out.",
"replyDate": "2026-01-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eab82a49-d31b-49df-b448-2760d8e41f89",
"author": "Jaisia Hailstock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBFUcN9Wtmoxwuht0yIDKf9xRWSvFbdFKgtD_LH19vgrk_Ugg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-18T17:21:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us
know!",
"replyDate": "2026-01-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a2d3500-bb92-4e0c-a8f4-630ea02be85c",
"author": "Nick Black",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvZmki5sA5ZL_K7EzMyV9dI_IIpjlhsD8-Axx7VL3ya8WgsY8R=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ordered a truck through the UHaul App and ended up meeting Aterra and Ms. Dory. The sweetest most helpful folks ever. Thank yall so much!!",
"date": "2025-12-17T22:10:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nick,
Thank you for sharing your experience with us! We're thrilled to hear that our team in Memphis provided such outstanding service during your visit. Your feedback helps us continue delivering exceptional experiences, and we hope to welcome you back soon.
",
"replyDate": "2026-01-18T04:06:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "93143241-ee09-4881-a6b1-66a60587dfea",
"author": "Dornecia Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsslKGAieBlkOCQOfBIRx-BQzZty5EZ1oAeaNAkrAQUV-7po15=s64-c-rp-mo-br100",
"rating": 4,
"text": "Heyyy. So my review is extra late :)\nI was told that I have a nasty attitude so I do hope this fixes a lil bit...\nSo Terra seems to be a chill down to earth young lady. Each time I swing through she makes sure Im good. She's vey helpful and passionate about her job. Since day one. Thanks a bunch.",
"date": "2025-12-03T15:58:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Dornecia,
Thank you for sharing your kind words about Terra with us. It's wonderful to hear how much you appreciate her helpfulness and dedication from the very beginning. Your feedback is invaluable as it helps us recognize our team's efforts and maintain our high standards of service. We look forward to seeing you again soon!
",
"replyDate": "2025-12-18T04:06:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d288be8-c3b7-4a15-8654-b1f79d492007",
"author": "Gloria Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4vEm5LsifsmdBkCTFiUxZer6cpyWNllP3oREXg2ai2gbGhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Atenra is one excellent rep and was extremely helpful.",
"date": "2025-11-19T05:51:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Gloria,
Thank you for your kind words about Atenra. We're thrilled to hear that you found the assistance helpful. Your feedback motivates us to continue delivering excellent service.
We look forward to welcoming you back soon.
",
"replyDate": "2025-09-18T04:06:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f346c33b-a798-49ae-88b0-643e244fd0e6",
"author": "Louis Djino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL37ssAAsx_fA_lPx3aQXy6dMyzdd4Vg7quwedXW0JTX0YL-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Once again another great service provided by Mini Mall Storage while purchasing my new unit. All thanks to Aterra!!!",
"date": "2025-10-31T18:32:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Louis, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. We look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae435369-6329-4091-bfd5-736db071f598",
"author": "Kevin Whaley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_DZX4BplOuG_zRl1xfZMuiutbH-ZDbg1U5Tsove9Vp7tnjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra demonstrates a professional knowledgeable image, is always helpful and always kind and friendly. She makes every business interaction pleasant.",
"date": "2025-10-25T15:48:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kevin,
Thank you for your fantastic feedback! Your kind words inspire us to continue delivering great service.
Looking forward to your next visit!
",
"replyDate": "2025-11-18T04:06:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a2a726d-f0f8-4c3c-a843-59153c8cc7eb",
"author": "Steve Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9-jCxgsXpdnHokeK3QCtwO60MT6kyYKHZwi_sAVAhrojEXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yes, the lady at the desk Miss Aterra . greatest….. For customer service We have had a great experience.",
"date": "2025-10-22T11:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Steve,
Thank you for your kind words about our customer service. We are thrilled to hear that you had a great experience with us. Your feedback is invaluable as we continually strive to provide the best service possible. We look forward to welcoming you back soon!
",
"replyDate": "2025-11-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16f5b7e3-23c0-4a77-99b3-52d30e206a52",
"author": "Anthony hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ1mMHPSRFNsl0bfJsQFU-n5Sc7Ut5yXhdlj_FZneOdz8CFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love everything about the storage and customer service is awesome",
"date": "2025-10-21T19:43:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Anthony,
Thank you for your wonderful feedback! We're thrilled to hear that you had a very good experience with our customer service. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best service possible. We look forward to serving you again soon!",
"replyDate": "2025-07-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc717fdd-26e7-46c0-a95a-74eea11eba29",
"author": "Suge The BARBER",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhbIgTTX7hHq_y5F1JDNrw8UmP--L-oResTSnsiS0zTS1LAI1-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terra is great and always very understanding and helpful. I love my encounters with her because she is so helpful and willing to go the extra mile to satisfy the customer and ensure your needs and satisfaction is always met.",
"date": "2025-10-21T19:35:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing such a glowing review! We're thrilled to hear that Terra's understanding and dedication have consistently made your experiences enjoyable. Your feedback reinforces our commitment to delivering exceptional service, and we look forward to seeing you again soon.
",
"replyDate": "2025-11-18T04:06:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8385db3a-7a2d-4769-87da-7583fa6303db",
"author": "Daisy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNMbcaJDh4Yi9MHaBtJ4T0xKxlYuL-f1wEVL06Kpk7PjT0sBVQtw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I really appreciate the associates that works there they take their time with me and let me know my things are safe",
"date": "2025-10-21T19:29:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Daisy,
Thanks so much for your kind words! We're delighted to hear our team made you feel supported and assured about the safety of your belongings. Your trust means everything to us.
Warm regards,
Citizen Storage Family",
"replyDate": "2024-06-18T04:06:26.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "fa3f9b6c-5c9d-4622-b7d3-daba784fc402",
"author": "Will",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhID_G2ncfsCOcH3U1de6fj5qIwHlzjwT1D23uqYhLZPA1kadx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Once again, another outstanding appreciation post for Ms.Boyd, wonderful communication and delivery. She updates me with every detail and her attitude and work ethic is beyond adoring. Looking forward to purchasing another unit.",
"date": "2025-10-21T19:19:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Will,
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with amazing service and helped you with your needs. Your positive experience inspires us to continually improve our service. We look forward to assisting you again soon!
",
"replyDate": "2025-09-18T04:06:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "45b7b004-b775-4bbd-aab4-e203f2edc8e2",
"author": "Jadrien C Tate",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiWACILQqm1VygmCg1J2X_Xx56ldfdJ6qQzAfm46f_YUAD8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Keeps your belonging safe in the building is very secure and safe. You have your own personal digital codes only for you. The gates are always working. The place of business is very unique and clean and customer service is 100% out of this World very respectful, young lady and all about business and very understanding and always make sure she does her checkups if you ever forgot to pay or make a payment",
"date": "2025-09-23T21:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jadrien,
Thank you for your wonderful feedback! We're thrilled to hear that you appreciated the security measures and outstanding customer service at our facility. Your words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon.
",
"replyDate": "2025-10-18T04:06:26.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f5e673bf-af23-4a60-bea3-9568a2cdee2c",
"author": "Dee Da P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLndvuNze83IXtqeau4hDPwr0YSA30UbWgCOHEtaKzBIhdtYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-23T21:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
"replyDate": "2025-10-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c1f0556-51dc-4f85-9b46-09dbd8bd656b",
"author": "Carolyn Free",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsZpV98fKVqRdTMRZQ4TsQraUIO-uVDxlQUf2wvvL25FGnNqmv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Atoma at the front desk was incredibly helpful and friendly. I haven't been up here since the business came under new ownership, but the office was clean and the gates worked. It does look like some of my stuff wandered off after the locks got changed, but they were helpful filing insurance.",
"date": "2025-09-20T18:56:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Good day Carolyn,
Thank you for sharing your experience with us. We are delighted to hear that Atoma provided you with helpful and friendly service. Your feedback is invaluable in helping us improve our services, especially as we navigate the changes under new ownership. We hope to welcome you back soon!
",
"replyDate": "2025-10-18T04:06:26.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e9069ff3-bb2f-4b36-b18f-33363ac424ac",
"author": "Monica Bowman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXNBKpd_cvPmLrZ6cKI00EPZaicwsUhanFk0X3iONBF_Ad8y-ppg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I like Mini Mall Storage.I’ve been with them for many years, and Aterra is great. Thanks!",
"date": "2025-09-19T19:47:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your loyalty and for sharing your positive experience with Citizen Storage! We're glad to hear that you've been satisfied with our services over the years.",
"replyDate": "2025-06-18T04:06:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48958572-4a25-4724-b303-fa70de2dc5b0",
"author": "L C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUqQdr4pTQcMnbhPyeYY6urJdp0VM3Qvq6zTzyd92i7HcH4Lqt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Arerra was very professional and patient. It took me a moment to understand the locks, but she was so kind and helpful. Thanks!",
"date": "2025-09-19T18:28:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us! Your feedback is immensely valuable in helping us maintain the highest standards. We look forward to serving you again soon!
",
"replyDate": "2025-10-18T04:06:38.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "231f94bb-76fb-402c-9ffc-41dc675b8bda",
"author": "Stacy Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI95Hj1zuqSMsXV48PHDrc2nKJndmFgncvAqNYAn1vkJdydcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra is professional and highly recommend. If she leaves I WILL TAKE MY THINGS AND LEAVE WITH HER !",
"date": "2025-09-13T19:14:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stacy,
Thank you for your enthusiastic review! We're thrilled to hear that Aterra made such a positive impact on your experience. Your feedback motivates us to maintain our high standards, and we look forward to welcoming you back soon!
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e0d3882-aa2a-443c-8a65-d3154f51f8ef",
"author": "LifeWithCharity Doll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxTxJZyxZQ0j3FqJnARbimO1JvC3ovGiB5MPYJ2K_rr1QTicq-=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager aterra was very kind ,she made the renting process very easy.",
"date": "2025-09-13T18:49:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for your wonderful review! We're thrilled to hear that Aterra made your renting process easy and pleasant. Your feedback is invaluable and motivates us to continue providing excellent service. We look forward to welcoming you back soon!
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8ce6e8e2-2874-4da3-84bf-26e57c9a438e",
"author": "Bernita Greer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI50b_-UZKHmDY2m3a4jR2QK-37r-pr4oNOQTuWmuqBhUFAnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Atenra is an awesome rep",
"date": "2025-09-11T15:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bernita,
Thank you for your wonderful feedback about Atenra! We are thrilled to hear she made a positive impact on your experience. Your feedback is invaluable in keeping our service top-notch. We can't wait to welcome you back soon!
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f177cea4-99c6-4090-8775-391a5fce798e",
"author": "kim price",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaxh0zP5QOD3CGY0TPC_gguAX_iblxnuW5_ZGV0OcJLtJyjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Aterra was professional and I loved the way she took her time and explained everything to me I we definitely tell people to store with mini mall storage",
"date": "2025-09-10T21:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kim,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team provided you with professional service and took the time to explain everything thoroughly. Your recommendation of Mini Mall Storage means a lot to us, and we look forward to serving you again in the future.
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "668d0c58-18e1-4006-a52a-128eb9296c09",
"author": "Peggy Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9ZbIKdHyyNzsOh1iwTC2RxRDLyVDIWPay08XgDYI2iy4WoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service\nEver",
"date": "2025-09-10T18:29:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peggy,
Thank you for your wonderful feedback! We are thrilled to hear that you experienced the best customer service ever with us. Your feedback is invaluable to us and motivates our team to maintain high standards. We look forward to welcoming you back soon!
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2d6330e-77d2-4c29-990a-3979bd061a40",
"author": "Taurus Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2GbjAhFCOe4aDoVQ8wA5ac9nCB2N0e0PTRFkwHhQCrGCDZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was the best at any storage I then been to and very respectful and kind. She have so much patience with you.",
"date": "2025-09-04T18:24:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Taurus,
Thank you for your wonderful review! We're thrilled to hear that our team provided you with exceptional service and made your experience with her patience and kindness memorable. Your feedback encourages us to maintain high standards of service.
We hope to welcome you back soon!
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61d9b552-1334-4f38-bffa-ebf640369cd0",
"author": "Scoop Diddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlL19b3PMARNUYbbaMTk4HftcMoakCVCjxf2NysRCqwTTXcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-25T18:37:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello,
Thank you for your 5-star rating! We're thrilled to know you had a positive experience. Your support encourages us to continue delivering our best. We look forward to welcoming you again soon.
",
"replyDate": "2025-09-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b2ddaca-7b6c-4a14-9f4f-41b1a5e8dfeb",
"author": "Money Hungry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ_Jw67Ndoyf1xPCkCtwuO2-YN67iIYim78HR5th4QG6wcaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage company I ever dealt with...I highly recommend this facility... staff also stays on point",
"date": "2025-08-11T20:24:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind review! Your recommendation means a lot to us, and we're glad to know that our staff have met your expectations. We look forward to serving you in the future. Best regards!",
"replyDate": "2025-08-18T04:06:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3693b9a6-5102-4611-891e-47ca3fd6eae7",
"author": "Jimmy Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5zuuFBkuK4A01mQEtZ-rKZCZV3614nevYwC8eGfaYt8y2UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was very professional and her customer service was excellent !",
"date": "2025-07-22T14:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jimmy, thank you for your wonderful review! Your feedback is greatly appreciated, and we look forward to serving you again in the future!",
"replyDate": "2025-08-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "241f2d74-a30c-4c43-a203-8ef99806bbac",
"author": "ermelinda gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh_-FA5TMM5rwGusZIlnN3y930LZWohlVCr2CwxFZrgSpdyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra wonderful person very helpful",
"date": "2025-07-19T17:25:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ermelinda, thank you for your kind words! We're delighted to hear that Aterra was able to assist you and make your experience a positive one. Your feedback is greatly appreciated and motivates us to continue providing excellent service.",
"replyDate": "2025-08-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a84f2412-3d51-4e7d-aa99-68d35dc3675f",
"author": "Cornelious Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxRfzQOo7qfv1lpL14mGFxil8pLfF1365c-JqVI4HpqpOTmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was very nice and helpful as an associate",
"date": "2025-07-17T20:19:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cornelious, thank you for your wonderful review! We're thrilled to hear that Aterra was able to assist you effectively. Your kind words mean a lot to us, and we'll be sure to pass along your compliments. We look forward to serving you again soon!",
"replyDate": "2025-08-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bcaca615-62bb-46eb-ba71-87ef4002275b",
"author": "Joshua Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5CCX02N0uQa3Bpfq8eWVENXyu2JdS5zwu2KsDk2L8EQqldw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really had a great experience with this facility. I love how Terra was very patient with me and very friendly. From top to bottom the staff and customer service was on point and made me feel not only comfortable, but safe in regards to my belongings inside my unit. I 10/10 recommend!!!",
"date": "2025-07-12T22:01:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joshua,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our facility and that our team made you feel comfortable. Your recommendation means the world to us, and we're glad to have provided you with a service that met your expectations. We look forward to serving you again in the future!",
"replyDate": "2025-07-18T04:06:38.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "dd25fc20-acaa-46ed-b161-ec89128c5df3",
"author": "Jeremiah 901",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVklbOVtbygKQFra869c3PMXVkSupQCovmRJdUFE_mXUZGo_O6i=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aterra was very nice and friendly make sure u deal with her and she's very professional",
"date": "2025-07-12T21:34:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jeremiah,
Thank you for sharing your positive experience! We're thrilled to hear that Aterra provided you with friendly and professional service. Your kind words mean a lot to us, and we look forward to serving you again in the future. Have a great day!",
"replyDate": "2025-07-18T04:06:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c3a86a93-4a3c-441d-ab86-ae3a8665434f",
"author": "NekozzJ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1IoQvs07cjjgmdlfAach2MrnYqCq55HBpv953oscAKpWfhok=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Terra is a great manager. My friend rents at this location and every time we see her on the property she greets us with the warmest personality ! I would recommend this clean location to anyone looking to store . Go mini mall !",
"date": "2025-07-12T15:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing such a wonderful review! Your recommendation means a lot to us. We look forward to continuing to provide excellent service. ",
"replyDate": "2025-07-18T04:06:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7deae2c0-7bc1-4036-aee0-752baeef2e9e",
"author": "Jimmy Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRRA_bCqkEdK5XpwQ-dMzolNzfg-Fi-_0ORm-9i3hp9pKyqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this storage always been a go to service always have good professional staff Larissa Hall have awesome customer service and support",
"date": "2025-06-24T00:14:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that you love our storage services and customer service, Jimmy. We truly appreciate your kind words and look forward to continuing to serve you with the same level of excellence.",
"replyDate": "2025-07-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "961de61c-64fe-43cc-90a0-ce3c82a52a29",
"author": "M. Kenneth Perryman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkcbPu-scf44hlWzUTd5gF_rNwUCkpTKlYLTcBpPzk3vDSFmF8=s64-c-rp-mo-br100",
"rating": 5,
"text": "LARISSA, WAS SIMPLY THE BEST!!!!",
"date": "2025-06-11T15:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear M., We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e881ab7-6ec9-4205-a42a-efbf9dbb5b0c",
"author": "Javon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQJQ2PMEXHTuPUoaxTlGmVDUiH9mBSOROOeMouQVdYUTJCGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ran into Larissa today. She had great customer service and was very helpful after I had an already inconvenient 12 hour drive from Florida. She also has very timely skills and had me in and out before it started raining 🌧️. 10 out of 10 experience and highly recommend working with her",
"date": "2025-06-08T03:59:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Javon, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.",
"replyDate": "2025-06-18T04:06:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8559b1e2-7836-49af-9b76-84c0fb25eec3",
"author": "Ree Cee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjrsIhCGJ6Ip5Z6tkRCBoVUTyvSA1BmIj1LBP1ZkE_JqKsmrcCKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-02T15:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Ree, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! We're here for you anytime!",
"replyDate": "2025-06-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "691b8ea7-62ff-4f3a-a742-d7967f26d588",
"author": "NyAsia Buford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGOm1GgB4LcRiB1UusBIh2gnm7LGO-HM0eXrescPfbksOOSDI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The woman was extremely nice and made sure I got what I needed fast!",
"date": "2025-06-01T13:34:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi NyAsia, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! Hope you visit us again soon!",
"replyDate": "2025-06-18T04:06:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c33356c7-c197-4599-9aef-b9dac35c3969",
"author": "Dajara Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILj_jBWtWB42K_6NqqfNF_xRB5wYHhhZFCmtFg7K739_wO6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-14T16:44:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Dajara, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a66f375-d521-43b5-9b8c-704f9b0de6a6",
"author": "Remi Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvKRod-jXWbVzhsUHdyRi_bt0-Wv_YI-g4qvlNbvnJIoT3-xA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Me and my aunt came in looking for a haul and they did have any so they pointed us in the right direction by doing a us reservation",
"date": "2025-05-14T16:35:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Remi, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "533721b4-2ab0-46bd-9ab2-a53b8ee6194c",
"author": "Luis Alejandro “Alex” Perez-Afanador",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHLRIQ0fdopBEOrCsjMTgdTeptZucE0aCsLyXIvw_bBNTafnGb7w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and friendly staff! And well kempt storage spaces.",
"date": "2025-05-09T22:18:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Alex, We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience at our location. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56d97b33-a014-4de9-8028-e815ac94ad95",
"author": "ViDawn Houston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyakgMFeuPkaNxiNIxP6G2waenU4FTYL7jx8PTDUhT3eqEIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility and the facility manager, Larissa was so helpful and nice. Definitely would recommend this location",
"date": "2025-05-08T21:37:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear ViDawn, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. We look forward to keeping up the great work! Hope you visit us again soon!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50eaf05d-4f93-4a74-b3c4-4f14a60571ab",
"author": "baby blue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS7Us4iLxuPyTSKK6qUPSazwFl76AptHNxn3pq8PGh2BiYzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place for keeping your things storage . The customer service is nice . The worker in the office was very helpful",
"date": "2025-05-08T15:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Baby, Thanks for choosing us and leaving such a great review! It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02b918a7-1179-41ec-977e-71ea0513ce80",
"author": "Anasstassia Baichorova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcV-e9dklCC2BIawm_Vqy04kAgQqe1Foz5ykxaydeiBb4ioQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had the most wonderful experience for almost 8 years! Great communication, clear updates and Larissa has gone above and beyond to support in the most professional and caring manner! Deep appreciation and highly recommend!",
"date": "2025-04-29T22:31:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Anasstassia, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! See you soon!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3256aa85-b07c-4593-a46a-b000c659cfd2",
"author": "Tiwon Rucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK53Vw2mv7Nskw8iPrK4109FldggE_ONR_4-H_eRslw-GKQCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady at the front desk was so helpful and she was always around when i needed help with something",
"date": "2025-04-29T16:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tiwon, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We're glad you had a great experience and we look forward to continuing to exceed your expectations! Hope you visit us again soon!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "052e51ec-7ad7-49f5-a5eb-6cd26381d76d",
"author": "Henry Jefferson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsgIvzVKcZ2_KGhzykH7uOHvsoq2PDBjfyD9yhpJU2NsPRGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "CHimane does and awesome job in customer service and helping you in the best ways possible to make it easy process",
"date": "2025-04-29T15:18:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Henry, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. We look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdd43119-7ea5-4dac-8a70-b7a0d940844b",
"author": "Lance Hiller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVb4VE-Ik-D24hN2OQYSJxxbYpkvJ62_5yr2O30Sgz2AqD1bnBp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very understanding helpful",
"date": "2025-03-29T16:18:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lance, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. It was a pleasure to serve you.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f770317-f21d-455e-946a-60bbdcda63d2",
"author": "Mac Rude",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmc-vvA57ffypQwIHkYpc6cc2vGJl7H7-zzWlwb2takiqBcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-06T05:03:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mac, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. We're here for you anytime!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89702037-c8ae-4f6a-bf59-45ee4675ef3a",
"author": "Oshay H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpyykZyXqeocYXZRSIuMXlPdWIwclAUPJARIf6GQQz6L2SMyZ3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chimane makes me feel safe about my experience!",
"date": "2025-02-04T22:52:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings T, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We look forward to keeping up the great work! We're here for you anytime!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "da230b9f-dae4-4b45-b09c-4b617d3c0914",
"author": "nikkarlos neal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInNPWZzfHPghz8Siy0eNb3iKM9u3d2E_wSbTt5Ftb6cVqgXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chimane was really nice",
"date": "2025-02-04T22:14:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello nikkarlos, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! We look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7abcd44b-d329-4b2a-b7c4-219124611924",
"author": "Morris StewRt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr7lmwiqa2ZAdhLB7d4Q4VCaDUur0wFl7-x2dQwODmN3RLWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chicane was really great",
"date": "2025-01-27T22:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Morris, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc4c716b-deec-4f7d-9bb3-13ebf280b030",
"author": "Daishone Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgR8VThvUJ-Nm_mQcVdElbPTRzBYmpFouZM56rmPowYzrUAw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager Chimane is a wonderful person. And I feel my stuff is safe while she is on duty. Thanks keep up the great work.",
"date": "2025-01-18T18:54:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Daishone, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "b99dd86f-1c40-40df-96eb-ccb066f961fd",
"author": "Maribel De Leon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC140rHeXRerlE7Gknix_cMGUfdpFmlusp2oUBdvVWPYlOVx9L=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-03T15:12:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star review, Maribel! We're thrilled to have you as a customer and appreciate your support!",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5d43270-0fa7-4314-a388-296f92e456b5",
"author": "TheRoyalFamily &Minnie Princess",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWhqHOsdEqJJaj_rxNAfRugGeSfSIAWyiIrEYiGNasPCSRhu_q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-16T02:10:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "5 Stars! Boom.",
"replyDate": "2025-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2454c826-4abd-4db8-bfb2-25814af6a1ff",
"author": "Ramona Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNU-TdBR22pBmsLY-0GF90k-5J9L6twcTRbuwDkc0TQMrxWUqOHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-29T19:52:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "✨💖🙌🌟",
"replyDate": "2024-06-18T04:06:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ba13660-6762-4d37-8806-6474bce42c39",
"author": "Ada nubgn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKunpXyKh-yn281iR-mntr103TqsFMR0cnHzyGEsGJCKOkyRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place to store. Super simple check-in process and very friendly and professional staff.",
"date": "2024-03-06T16:44:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with us! Thank you for taking the time to leave your kind review.",
"replyDate": "2024-06-18T04:06:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2764f1f1-a1fd-416b-9b2a-0234231d7e02",
"author": "Joshua Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCsx7ww86i7mbs5G07n4PLRaWIcQrxQXCnlCuJjvvEnESOVS58Aw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Practice Driving",
"date": "2023-11-18T21:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "238a833b-4437-4a4e-8049-ca6888f3cb95",
"author": "Tonya Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu1mcqsp-Hf9_s_2rxVCOmnNXVfgBewxVZjlkppJJFwf26og=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-13T22:09:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 stars!",
"replyDate": "2024-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5e82184-a857-4d91-a9b4-f5f6c73f9196",
"author": "Aisha Kyles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz2IUuLTmn20U_RY5pDnht8qK-Nibwmy5DFQ2cszLQLUlSOcI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-10-09T22:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for 5 stars!",
"replyDate": "2024-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b47da57-a3b2-47b4-b53c-0452f839c891",
"author": "Cap G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhUAF-XmaTTIY50q5-r8x_upgbVkou-Gr-wd4vBwi_U2R35Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management is very helpful, wonderful staff",
"date": "2023-09-12T23:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a review and for your kind words about our management and staff. We appreciate your feedback and are glad to hear that you had a positive experience with us.",
"replyDate": "2024-06-18T04:06:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b6589fb8-386a-4a83-b83d-6bfaae41e69b",
"author": "Michael Bobo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAH9cnF5H0_GZfAKj2hD56OQaPQeOAGVQK9YpT1cKNm4G_in6-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience and great customer service.",
"date": "2023-07-31T20:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience and received great customer service.",
"replyDate": "2024-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0b21818-4962-4f71-8be3-3fb7b5740df6",
"author": "Torch El Bey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbvGuLYWW5I_Kn9EpleojFLryJ9RHGAkr-MoEuDArbKjUhoW9h=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good place to store your possessions and great area. Good prices and the staff is very helpful and courteous!!!\nAsk for Charmaine...\nCrypto heads (Felix the cat on bitmart)",
"date": "2023-07-25T14:50:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words Torch. We appreciate you for choosing Citizen Storage.",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f47e7ebf-6e6c-411a-9c89-e65e3af47d17",
"author": "James Daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLviD-Azq42YoMT5XwvLltHRpgy3sjVu72XZ6C2Vh2Zv8xB-GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager at the Titus Rd location is A-1. When I was sick, she worked with me to ensure I we didn't lose our stuff. Much love an thank you.",
"date": "2023-07-08T15:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about our manager at the Titus Rd location. We are glad to hear that she provided excellent service and worked with you to address your needs. We appreciate your feedback and support.",
"replyDate": "2024-06-18T04:06:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d1c57d8-ff83-42d4-8d7e-a8ee9ff69bdf",
"author": "Amy The7th",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEO0Muf9rZeUEhniI5XRBVRmE6MT7Y7YcGI4wPlyVrDIxazQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chimane Boyd is courteous, informative with a pleasant attitude.",
"date": "2023-05-24T16:05:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your positive review! We are happy to hear that Chimane provided you with great service and we appreciate you taking the time to leave us feedback.",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9818db4f-a56f-42a5-bbc1-04036328cb89",
"author": "Leslie Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR8stGCWpS2TCXhxgb8wwwIzKuikPqsl2OmuJuUD8W1OJHzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to publicly express my appreciation to Chemaine, manager of the Titus Rd facility, who was such a great help when I needed to clear my family's locker holdings from the Citizen facility.\nShe was very attentive, helpful in her advice, and exceptionally caring in her dealings with us. She is a major asset to this business, focused on customer service, and a genuine joy to work with.",
"date": "2023-04-26T15:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chimane is one of the best to do it! We appreciate your kind words and will share with her. Glad you enjoyed your experience at Citizen Storage! ",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "54d9945c-3548-4e50-9575-4bae21d76429",
"author": "CARTAGENA MENDOZA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUId8GtdJKEPWYLVMA4eJ94r0UR2tK-tOi3I2byJV9OOIqm5jc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-28T18:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello! Thank you so much for taking the time to leave us a review! WOW! 5 STARS! We truly appreciate you! -Citizen Storage Team",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a19a1db8-55d8-46e2-beb5-d7ec10526361",
"author": "Dakota Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHN6tsx2bhkLL5I7_r2c_0XPrdGSjArSyUUjPbijsGDExGJl-h=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-11T15:18:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello! Thank you so much for taking the time to leave us a review! WOW! 5 STARS! We truly appreciate you! -Citizen Storage Team",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e196beaf-36b9-4806-91fc-77cc2bf0b1b6",
"author": "Michael Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzSlL9SqX7VNaO7lJ5Q-0t5gabb4Co69s_ljnKUfJWK96j6vr2fQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-05T06:42:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michael — Thank you for the 5-star rating, we appreciate it! We're thrilled that you've enjoyed Citizen Storage. Thanks again, we'll see you next time!",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ae30b4f-f4b3-46cb-ba4f-8251ed811f0e",
"author": "Brandi Cannon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvTWc8uW0ZxxzyFZnPKL4hA8aE9P8mBkpNLWYhrW8k9bxizOMn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-20T13:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Brandi! Looking forward to seeing you again!",
"replyDate": "2023-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4d57eb4-e0b0-4ceb-b157-603edf97d4e2",
"author": "Shawanna Murray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCVw9qDmexCJPzzYfYvMEHfeqjWM0D9gClVcwHQtj7TS0fwHkIIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Use every year to store daughters college belongings when returning home, very friendly and helpful with process each time\nHighly recommended",
"date": "2022-05-06T22:33:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave an awesome review, Shawanna! We appreciate having such wonderful long-term/returning customers like you. Thank you for choosing Citizen Storage!",
"replyDate": "2022-06-18T04:06:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd707014-6d3d-4d45-8af0-2d74fe1045fe",
"author": "Detellius Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvQTvSAYEWOqepTvQOdj8BF10zpirykiRHms9b9odTjIShIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer services!!!",
"date": "2022-04-30T23:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Detellius! We are incredibly grateful that you took the time out to leave us this note.",
"replyDate": "2022-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f7a5926-ce24-4b2b-b89f-366dd05aa72f",
"author": "Eric Dandridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrAMIZ3sdGjyYt_YqCutqhh2BqSSQKU5d_2Cj_WqF6vc_e60Dn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good customer service. Have space storages available. Has surveillance.",
"date": "2022-04-08T00:35:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric, thank you for taking the time to give us a review and for renting with us! We appreciate your business.",
"replyDate": "2022-06-18T04:06:46.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a5541be0-48e0-4ee8-8c07-76b7834219ee",
"author": "Velma Brownlow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfniuggSDQiIBDptkwjXqhLJ2ELHukw8wwUXM383S2liOZZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-14T20:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the five stars, Velma!",
"replyDate": "2022-06-18T04:06:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23ee3239-51c1-48a5-98e5-b0cbb16f3c30",
"author": "Billy Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXHFBQF1wgh_b5yIz7zH2gAEwXF4sg2mnX7qzsyR4VL23hHAwm=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great to have some one be observant and be patient with me in this crazy weather this Morning Mr Jeremy Was very kind and gave good Information if you need Storage don’t hesitate to Go with Citizen",
"date": "2022-03-12T15:45:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words Billy. We appreciate you for choosing Citizen Storage. We will share your kind words with Jeremy!",
"replyDate": "2022-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56a39be0-71dc-4c56-8bd9-af326c1d0b47",
"author": "Hilda Holly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx9Jd4mOiysOjgbjR0co5HPpRIvDQXODNPCuU7wcgP6Hd4EyGzsA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very polite and courteous, reasonable prices",
"date": "2022-03-04T04:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hilda, Thank you so much for your review and for taking the time to share your experience! We work hard at Citizen Storage to meet expectations like yours and are happy to hear we hit the mark.",
"replyDate": "2022-06-18T04:07:17.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5ad2c6b6-d79b-4680-9e46-e99e489fa85b",
"author": "Davita Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFlPgGR03WZLjTJ8VBGiTdsHmWGO3xDcjzPbTh_5LDJgRQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jeremy provided great customer service and my storage unit is nice",
"date": "2022-02-25T18:10:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Davita Thank you for your positive review. We truly appreciate your business. Thank you again for choosing Citizen Storage for your storage needs! We will share your kind words with Jeremy!",
"replyDate": "2022-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34ef6154-91fa-4d99-9e21-4e61c5080fe4",
"author": "Monica",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpED8PCpm-L1dn0GrViPQwoRH6vA1S4um1z3vB7tKNEoTfm7E=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-08-11T19:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Monica, thank you for taking the time to review us! We appreciate your feedback. We'd love to earn that extra star. – Citizen Storage",
"replyDate": "2022-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9d70e3a-2275-4155-ba7a-d9de3bb95cd7",
"author": "Missy Coonts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVti3IASGIhPoTQtXRCpbon9SXkCWyHBkNAtVdUfNJaFKVitPfM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-15T07:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Missy — Thank you for the 5-star rating, we appreciate it! We're thrilled that you've enjoyed Citizen Storage. Thanks again, we'll see you next time!",
"replyDate": "2022-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97c06f57-d79d-435e-8d17-5654e94894fc",
"author": "April Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7nVjEC18JjFupySUViZqXcYyifdQ0HIm_0ptelHIYsYUY1UWbYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-02T17:15:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the five stars, April!",
"replyDate": "2022-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33442159-10de-4539-9d24-98b67c2b80d0",
"author": "Trent Bontly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXAWNo_JafZp_ZEslZOBpY9q8hYgmIo0LOyzh8xvwZV-925Ooi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-01-24T16:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d23f24f7-b65e-4adf-a14c-6a95055aef49",
"author": "Roslyn Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL9NACqUHseNIOld6wX-5wXgcug-Mgv-2DR8202qByvR46QQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The whole experience was easy.",
"date": "2020-07-16T16:24:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Roslyn! We're happy we were able to provide an easy rental experience. Don't hesitate to reach out if you need anything!",
"replyDate": "2021-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c85db968-bd2e-4c20-b465-38d6591e6f8a",
"author": "Rayne Z. Nightwulf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBx9cMLT610s8XjH4L_Scw8cXAImr4MORWF5uDgqIegP-oZas=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-06-25T01:17:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, Candice! It means so much to our team.",
"replyDate": "2021-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c06de3b-d931-46ee-9307-6f6ff408dc65",
"author": "Anthony Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaVkKzFtF60C7zjAQSSCw935X_Ur8KnJilDAwDCIBIysC410U=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Easy to setup but this company live to spike the price up after you in place. Price not lock in place. Corp love up it in 6 month time. Same size other places with power/ alarm/ lighting 10x30 one light by roll up door. Easy in and out driving.",
"date": "2020-01-18T17:35:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anthony, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please call us with any questions!",
"replyDate": "2020-06-18T04:07:17.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "15799bdb-d728-4305-8594-5fab0fe3dcbf",
"author": "Dany Toler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmHlnRjffMZH7nyfYP2g8XtCsJeP8BaatFfvwE78BPHya9ZL03=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nekoz was very nice and helpful! I appreciate his speedy assistance.",
"date": "2020-01-16T22:19:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dany. We're glad Nekoz was able to help! Our team is here to serve you, so give us a call at (901) 871-0701 if you need any future assistance.",
"replyDate": "2020-06-18T04:07:17.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "11e26277-4b5a-4aa4-a1c5-6faa783c622a",
"author": "Jacob Mccrary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwpqN9hWf7yFGXwaMPcu2zfIjM0IW2e1ltowzmryXV7KIZ0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was friendly and made sure I had what I need/wanted instead of tryin to make a sell and get me out the door like most I am happy that I chose them for all my storing needs",
"date": "2019-12-16T22:28:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Jacob! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad our team made sure you had what you needed/wanted. We're glad you chose Extra Space!",
"replyDate": "2020-06-18T04:07:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "303d1d66-b2df-4598-a94e-a82a908a2640",
"author": "Amber “High Voltage Hippie” Armstrong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWltPxcHsfPR0u9Dh2wPNophoYHFaMU6BV76DksWc0ZBd98tcfew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-11-21T20:54:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Red! We're here to help if you need assistance with your rental. Call us at (901) 871-0701 with any questions!",
"replyDate": "2020-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d5dc834-b0c4-444d-8c0a-3678711de21b",
"author": "Benna Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxW4vT3W9NAOGI1OEUx6B60zIeMIVktlVvsGGQF1p-bc0xJKU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Katrina is the best!! great experience, great facility, I recommend to all my friends.",
"date": "2019-08-30T21:51:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Benna, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2020-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c00da42-9b5b-4932-a8f2-b471a657d9e4",
"author": "Maggie Welch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqLCblK4yEEUQfHkDyjtCHQCBOHjBpgwrFLLnHrWAPlt8_lQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-30T21:11:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Maggie! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage!",
"replyDate": "2020-06-18T04:07:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a82afd88-46be-45c6-8a88-9b528f0da53f",
"author": "Shana White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrj29ePRCUPEz17Yt1IPfzFwFL_qUZZ9YqKN4bIgtbOojG90cJZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store all of your important stuff extra security great customer service everyone is friendly and very helpful.",
"date": "2019-08-30T20:35:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shana! Security is one of our top priorities and we appreciate that you have found it to be beneficial! Give us a call at (901) 871-0701 if you need anything.",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d65fa50c-aed0-48b5-9162-02c8872a6160",
"author": "Jodi Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu10r231w-mbeVPgwwZCE8HY9q14X2q2E8t4YzpAbZcxIKw-3pSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Katrina is fantastic!! Always helpful and the facility is great too!",
"date": "2019-08-30T19:44:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jodi, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We agree, Katrina is fantastic! Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a624ab1a-dbee-4a3b-8859-9f12917dda23",
"author": "Shelly Winford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6QKIWFQEX11WuspGcKLkcxtcazsWKC99FxK1WfUjSBIwU4Ihw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-30T16:42:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Shelly! We're here to help if you have any questions or need assistance with your rental! Call us at (901) 871-0701 with any questions!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3136293-e19b-4ecb-852a-e29ddcbd12ba",
"author": "Nicholas Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoilolNUrM1GxAD1osS09v1Pv-e6gK5v8cunF2lySY9MQElrm5OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-30T16:13:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Nick! Thanks for leaving us a rating!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "738ddc15-105d-4fef-9b40-523c6291966b",
"author": "Michael Hollins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiaspgraACDPvh-ypXrIRJHZHsX1MILoGC_zI0n8m-9GM31lUOaQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service",
"date": "2019-08-30T15:42:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael! We're committed to providing excellent customer service, and are thrilled your experience reflects that! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b31591bf-525e-43e0-b081-051d31bd545e",
"author": "Kaleena Muzzall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYD_iLBNKyrLqA9Cnz6SllnRqWzcud_qhWoATHTeoZVHrPoRmYug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place! Friendly staff! Will store here again!",
"date": "2019-08-30T15:05:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kaleena! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (901) 871-0701.",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba91dcb8-7656-45d6-98c3-0b43cfc32dc2",
"author": "Laryssa Higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXULcL9JfMORLm0Lq3WpoAdcH2-I9H6r-A20ar0T9zqmi0XZg4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff always helpful!",
"date": "2019-08-30T14:57:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Laryssa! We pride ourselves on having a friendly, helpful staff and are thrilled your experience reflects that! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "667d0548-5863-4e2e-a159-3dd171e79347",
"author": "Johnny Sorrell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8z6gQROLcTQ0sp3HNMV0UJAJCXS4xunD8AHHbJa-zPsMccywD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always helpful and a pleasure to do business with. Parking lot needs a little work but what street doesn't\nIn memphis.always clean and improving.",
"date": "2019-08-24T18:09:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We value your feedback, Johnny! Hearing that our team was helpful and a pleasure to do business with throughout your rental process is the best thing we could hope for! Thank you for choosing Extra Space Storage!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1f6b2bdd-8532-40a4-b3e0-f24fd30cdbe4",
"author": "William Muhammad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkM_yrzHxqvgxt95w0NHKza4CqVpputfAjFXQJVb4bzMDLc7Ze=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-02T11:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a rating, William! We’d love to hear more about your experience at Extra Space Storage. If you have any additional feedback please contact us at (901) 871-0701!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d278550-223f-43bb-81f1-294b40f21e70",
"author": "John Oates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeXGVmkAmHdW7vI64E06c36hHLiDf-inJOombXbQnSyOZ1ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and professional service.",
"date": "2019-07-31T16:07:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Earning a 5-star rating from you means a lot to us, John! Fantastic customer service is very important to our team, and we're thrilled to hear you are happy with the service you received! Give us a call at (901) 871-0701 or stop by the office if you need anything!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba0edea9-b679-4e22-b5cf-f996549868e1",
"author": "Garrett Peery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILz6zbNQ2m9DQPjT7sqn4GqHnf2zYuInc7_OZq2UtVdBTshA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eileen was an incredible staff member. She was very focused working with me and took her time and made sure I was taken care of. Even came back early from her lunch break to assist me.",
"date": "2019-07-27T21:29:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Garrett, we appreciate you taking the time to share your experience with us! We agree Eileen is such an incredible asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "04b648fc-6e33-446d-bcb8-fc6070fed72a",
"author": "Ashley Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_0812sISKhUmJ3guFj0TBSkCzDJe-h15D4hNflDL8Q8gYyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-27T21:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Ashley! Thanks for leaving us a rating!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f37a1ae-1b7b-4d77-a3b4-51beaa5d254e",
"author": "hpatters233",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKplyjJP454Zjmzck6PTE7hQ7brCWfofUnD9eFKfqYB8gYBrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional, friendly service. Ilene runs a clean shop with honesty & integrity. It's a pleasure doing business with her",
"date": "2019-07-19T02:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Hpatters233! We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything! Ilene and the rest of our team are here to serve you!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1528e5de-0929-459d-a267-d142ea4ff245",
"author": "Steve Fredrickson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9oAmy4QRUWrOTXiLjACv96Pp71s9ynbRvnnAgyzF4oCyjsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "GREAT PLACE!! We are happy with our unit. We get great assistance from the people in the office. The property is in good shape. We feel safe. Roads could use some repair but We have recommended this Storage space to our friends!!",
"date": "2019-07-18T22:50:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Steve, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs! Please reach out to our office at (901) 871-0701 if you need anything.",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "8c96e0a9-78f4-4d87-ae9b-11d86d199e44",
"author": "Tera Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWamn9wuNNMBjA-nVtWshkU_uME2uTXSKX-8jsKLh_LSATyUNBy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great information!! Ms. Ilene is Very helpful!",
"date": "2019-07-17T22:35:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your kind words are appreciated, Tera! We're glad Ms. Ilene was helpful and informative! Our team is here to serve you, so give us a call at (901) 871-0701 if you need any future assistance.",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e28cf5e-c2f5-46e4-b41b-5bc046dbf897",
"author": "jay mac",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKNNHs2H57A-O0mLIjJS22Xg34yzcSblNl6-YrsFLRGOcoOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service in and out in a flash",
"date": "2019-07-06T16:58:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to have you as a customer, Jay Mac! It's great to hear that you received great customer service and were in and out in a flash!",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5f745d2-3a14-4d55-9199-3cb7e16e798c",
"author": "Brandon Dooley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV19VKBa-2qwXI0ABCfHZABvhwI3mVvVgaIB9dCs__j21gQGhQN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful in and out",
"date": "2019-06-21T18:38:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Brandon. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Don't hesitate to stop by the office or contact us at (901) 871-0701 if you need anything.",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "60dcb43f-e3eb-48c9-9d75-95764a9a849a",
"author": "Cara Notestine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUGpGKD5YgYV3hfiM0k5lWgBJSojd7wVqt27Qle0NFyG60os0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-21T02:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Cara! We’d love to hear more about your experience at Extra Space Storage! If you have any additional feedback please contact us at (901) 871-0701.",
"replyDate": "2020-06-18T04:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fe12fc9-83ef-427f-9dbd-29986d7363ce",
"author": "Holland Aguayo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2TiLLG5geovgzUoM7LUJkGCsSZybUy7mAqDILMUYIt_tJHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff, painless signup process, clean/easy access facility.",
"date": "2019-06-15T15:21:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Holland. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Give us a call at (901) 871-0701 if you need any future assistance.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c6f0efea-39a4-454b-8048-696589c06788",
"author": "Crystal Long",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX11Fe0SUKuGaGjqGjVZWbQZbwjyyekBOuVrpFADE9SNxKl-ly5=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-06-10T18:07:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Crystal! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db79304c-0008-4e39-b86d-365259ce3124",
"author": "Marti Byrd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoKe9K7eETGt1c3EwrVSyL_kDVlt9OJiikyks7QJCfX5kAm-fL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-06-09T20:30:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marti! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "397d1745-a7c4-4196-addb-339608e11b4c",
"author": "Ann von Mehren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPtxWA3aQOwztn8b_b7D9lZ8Oq9LzmS_gim3FACkrNRet9JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-08T14:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ann! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a047c6d-fda4-42b5-9a27-eefa967de850",
"author": "Susannah Bartlow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnXNh67XSd_bd2V0AzY0U43JRrj0pIhUWQvV_UBb9BKKTounGVzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly service and great rates!",
"date": "2019-06-05T21:50:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Susannah!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "62f1c05d-f901-403d-83ee-e04d9d292c89",
"author": "James Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZJG8lbc2O6zPaKzR3OsoL1ajMlf2uHKAKDwuCNoXVJANFSraL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great management great place to storage",
"date": "2019-05-28T20:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, we really appreciate you taking the time to leave a review. If there is anything we can do to improve your experience, please give us a call at 888-storage.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d089b77-c7df-42b0-b29e-f01e46f959ac",
"author": "Kaime Gadson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtbOh2L6p1F3Zt1s70HfyG725kX30sPUBHz9L0EfMuhPC04Xy1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-21T19:56:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Earning a 5-star rating from you means a lot to us, Kaime! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61f5491a-d10b-4419-b8bb-65c3150b67ec",
"author": "Joy Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaD5mcgp7HWng-BaEKe4vo9d3xUYwamQIi_nbLNRtIgiwydQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-15T16:21:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so glad you chose Extra Space Storage, Joy! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Our team is here to make sure you have a great experience while storing, so let us know if we can do anything else for you!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a682c4e3-b03f-4e4b-bd19-60a88ae8b64a",
"author": "Mark Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGK0WTVtEPNhgFP09h2s33IOHvN-QXZIURWnvyrWyNiA4UGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-13T17:54:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star review, Mark! We're so happy to hear you had a positive experience storing with us, and we're excited to have you as a customer! Thanks for choosing Extra Space Storage!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efef20fe-70c7-4246-a51b-fe48b1ecb777",
"author": "Shequita Smalls",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1RyNgBTWf0pkEA15u-T3kUDSoP9yTn_S4IsKYHUJ4Ng6Tkr1qJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene is the best she was very knowledgeable and very help with finding us a storage unit.",
"date": "2019-05-13T15:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Shequita, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ilene! Let us know if we can further assist with your storage needs!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71e3e096-1be2-4f02-bfae-3d6a91f7c12a",
"author": "Michelle Herron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyMW1bFzNQAQQlp82UgqBqPIhqk3YnIWG40R4ESs-RpES8pew52g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I enjoyed Ms Ilene was a great big help to me, greeting me with a friendly smile. Also she made me feel like my belongings were secured with Extra Space Storage.",
"date": "2019-05-10T16:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for trusting us with your belongings, Michelle! We are so happy to hear you’ve had a great experience renting with Ilene. Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e84857ca-46b1-4206-ba10-9956becf34b7",
"author": "Angel Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn1vW0wKJ_vs90y6iOC2KHLlqA47Z4gArQ6GBq-8lfMI4oWrBG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-10T00:40:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Angel. We’d love to hear more about your experience at Extra Space Storage. If you have any additional feedback please contact us at (901) 871-0701.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0930d2a0-e379-47e3-a7f5-632a362f176a",
"author": "Michael Harrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEYAGseN9AJigEJ0p_EW9fHCqKUsayzVe-CX6xCmPvqgpbvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene is super helpful and very nice! Storage units look clean and crisp!",
"date": "2019-05-08T14:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sasha! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! We're thrilled Ilene was able to help! Please stop by the office if there is anything you need!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7ad40576-52eb-4b6b-941c-660231aa2eed",
"author": "Marissa Gill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGLFRitwoqvM0NYA44lLcR8tT7cV1wlqqSD4N952Q5xjMLDw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2019-05-04T20:37:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a rating, Marissa. We appreciate you taking the time to share your thoughts with us! We’d love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (901) 871-0701.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "873868c8-38d0-49e8-ab1d-06fec9985dd3",
"author": "April Flagg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSaj2Dbp8sn7R1Hdlv9zjIqRoXlb5MmPKE7bSJkArkV7RrHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene is so helpful and told me everything I needed to know. Helped me to know my items are safe and secure.",
"date": "2019-05-04T16:04:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, April. Security is our top priority and we appreciate that you have trusted us with your belongings! We're thrilled to hear your experience was positive and are excited to have you as a customer! Stop by the office if you have any questions about your rental.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a1c9cb09-409d-4729-9f30-076b802f4c6a",
"author": "cassandra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0gu8jLj8CblUrQmZ6NxCSLd8KWuiDFB5F3YIBoBIHH5lz_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "lovely workers, polite and accomodating to shared storage units",
"date": "2019-05-03T22:30:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Cassandra! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office if you need any future assistance.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e11289e-fd71-49a8-9a68-d343821361c6",
"author": "Laura Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLH2bzxTqN3iMCbxo7UdEA-_sLDeT59geTxzOu9iRi1A3jaSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-02T16:56:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Laura! We're glad we were able to meet your storage needs.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8105824-0595-4069-a8da-5d967648e104",
"author": "Keia C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNu5J7jqH4pVFUrJf-SZSW7sDkppJoi2nU83vXcZRS5H7ilyDB=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is super nice especially Ilene and the process was easy!",
"date": "2019-05-01T19:11:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Keia, thank you for sharing the positive experience you had at Extra Space Storage! The recommendation means the world to us. We are glad to meet your storage needs! Don't hesitate to reach out or stop by the office if you need anything!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d994943-f4ca-4375-a1e1-c1a68ff23781",
"author": "Yanett Rosales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFAuX6SwZLAYXjAQNtY2Uax9pz6513unt-PODRFvyRk0ArNril=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, Ms. Ilene was very helpful making my first time rental experience go by smooth. Was completely happy to help and patient on helping me choose the tight size for our items. Clarified all of the information i needed.",
"date": "2019-04-26T15:15:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Yanett! We're committed to providing excellent customer service. We're glad Ms. Ilene was able to help make your first-time renting storage go by smooth and helped you choose the right size for your items. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22b1884d-8dab-4e49-a429-e8ff3461cc16",
"author": "Tiffany Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRfos3lwttJ7yKplasSiPUTjSM5R0vgDi3li_A4AaYqH6xrkAx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-25T17:47:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Tiffany. We’d love to hear more about your experience at Extra Space Storage. If you have any additional feedback please contact us at (901) 871-0701.",
"replyDate": "2019-06-18T04:07:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "131078c0-4c4b-46fe-ab30-edc510fbd34a",
"author": "bren lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMnLecAhoWuCbK_JvIl2Q3VqcZwRfcvt80TL0KaFBeEn-uHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene helped me well",
"date": "2019-04-06T20:55:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bren. We're glad Ilene was able to help! Our team is here to serve you, so give us a call at (901) 871-0701 if you need any future assistance. Welcome to Extra Space Storage!",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e6a9e70-5878-4d5a-89d0-8e0aa43cda7d",
"author": "Kymberly K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPOfXBX7MgU-7IB3_UKmX1gnOgzXc9oE9h5PHzhWDUis4Snw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and safe. Right of the highway",
"date": "2019-04-06T14:41:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kymberly, thank you for your review! We're so happy to hear that your experience with the safeity and cleanliness of the facility has been positive! Stop by the office if you need anything.",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "bac04a99-0654-4ef6-b41d-22fd5ecfcbf3",
"author": "Tabitha Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8y15aZBYJaazMg_HAbIBbTcwJrHKu1UjVQUjDSZHWltbnXIXe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful",
"date": "2019-04-03T22:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tabi. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (901) 871-0701 if you need any future assistance. Thank you for choosing Extra Space!",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f06db811-0ebf-4f91-a91a-511cf4fab3a8",
"author": "Ilene Tapp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6MHh0McK75b5UO2A-lyrjEflpJ88w8Py1oFH5ZEiBzUppaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at this location is very friendly",
"date": "2019-03-29T22:28:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7f8e2f7c-99e9-454d-a594-d7a5c195b5e8",
"author": "Desi Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7f0oRxKF1guA93X9WUidOhtNQ_twr_9UTNnwr5fDpoESHrlzk=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2019-03-19T13:27:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Desi! We're so glad you chose Extra Space Storage. Stop by the office if you need anything in the future!",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dadf3bf0-99a9-47bf-ab11-e51a71cd690c",
"author": "Dezi Bean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI09fGoeFivKoLYtihUYA-2N_YnJTba8dcwZrNqf4uKl3RvpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service,She was very polite.",
"date": "2019-03-13T15:31:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dezi! We're committed to providing excellent customer service. We're glad our team was able to help. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2be87b97-4523-4de6-9398-3ccdcd842356",
"author": "Branton Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDHGOzoEC7MlLP3uoKnTerCFxgMoc7zul-bDdfw-Eo0FWlnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s all because of Nicole. I love her and have to lock myself up for a while. Otherwise I will throw her over my shoulder and run away smiling.",
"date": "2019-03-11T18:06:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Glad you are smiling Branton! We're glad Nicole was able to help out a great customer like yourself. Let us know if we can do anything to assist you!",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "e59c0769-3e1c-460b-8542-52bdbff61d2e",
"author": "Krystle Augustine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhQHRwoAQiiK6TUvXpqH_ZDTyVtoY6-44MDxmU3LyN80EXhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene was very helpful",
"date": "2019-03-02T21:18:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Krystle. We're glad Ilene was able to help! Our team is here to serve you, so give us a call at (901) 871-0701 if you need any future assistance.",
"replyDate": "2019-06-18T04:07:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "30c966c4-52f3-4c2c-9a62-063837b98197",
"author": "Tamara Eskridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUm5GZ76maSfyPvPodUgeFtBs6OwpH3HS4UUcthQUX9qRIHI9lP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-02-21T23:57:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b676173b-8fd4-48db-b825-8f5d3483248e",
"author": "Sarah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4huR4H5mq2K_QJ6Y1ybwkYPBa9vYrMOO2i7xQIlWl5SdJdYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been storing here for about 2 years and I finally closed my account today. It has been easy to use and I havent had any problems at all with my unit or the staff. Everyone is super friendly and I would store here again in the future if the need arises.",
"date": "2019-02-21T19:16:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c334599d-e620-423c-8146-4d1f7eaaf2a2",
"author": "Ronnie Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNcmMn4KuLqdFgfdqXQwhvPYSr3bQDpvKqwUJTPubF8GibQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-02-19T19:44:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fb5ca79d-2afa-49d5-8f83-a4c151d78b56",
"author": "Drew Hartley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR_AFVXFK_h809lIuYAZtvUz3sSudb4vfsZzmRPMyk31rMdwVh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-02-04T23:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "342e0d6e-780b-4689-9a19-16252f826e16",
"author": "carla wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUGLQVf7qYEA-jg18Y8orjt4iy0kJnwT4eL6d-TiaWzOOa0tyI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service very polite . Darlene fullfill all my MY NEED . WOULD RECOMMENDS TO EVERYONE",
"date": "2019-02-02T23:35:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ace031b-aa6a-4bad-83e4-c439be4bf1fc",
"author": "Harvey Burke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfIwHch3TcFJ8zLDN2lXWrBwBsvTmxtZsluGXptSNjVBWeWAmbUA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly service and very accommodating. They even called to make sure I had everything I needed to make the process smooth. I would highly recommend them.",
"date": "2019-02-02T20:40:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4a5daeb1-6376-4ed3-a16b-77370ec12829",
"author": "Tony Cali",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5Z4GiXEXYyV7R-iIU5OCStSE-lru4hQSz7cETD_vhgZYpaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-01-29T20:15:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a234efbf-b2a5-4197-9386-8a56f8f1fc75",
"author": "Sandra Skyles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhzAFrMH4foPum-hE5SHMbuJVteE3heYTf8QuVgV5efbzYfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We just rented a unit for extra furniture we own. The process was quick and easy. Irene was super nice and helpful.",
"date": "2019-01-22T11:54:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6aa241c-d875-4ec5-a4a5-0e8e25e7ed7b",
"author": "Velinda Savage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbIjESvvn3BzD9Y-_2t5HgtjZf8zxCS826eStMV3P4GE5OioA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-01-20T04:04:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5c61decc-3c0a-4a1a-a318-4e8c72cb75f1",
"author": "Shelly Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1XCUJVeKUNUp71HavNcv-qfmkag5mXpXEd9xVaf5sTlCz-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-01-19T01:24:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "eca161b5-93d1-4318-8af9-11e5f636dbde",
"author": "Jocquan Eaton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhtnBVT3FX2WyKQBYEiovaUqCQvGVuWCMZi_zc6_OGkURrauxf8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-01-04T16:30:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c1e06f74-09e2-4a19-80ce-1ce2caf0fa45",
"author": "'E' Mac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMi2h41BhQGBe9fKnAT2-Q8SJ4M0rUnRn2djBIlSB7jMbMP1_tYw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome customer service Ilene.",
"date": "2018-12-15T16:12:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "71acfcab-e042-4762-9bc0-bdc35de1f2e4",
"author": "Casey Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu9Reo5aDp6n0THpzKgy0TFX3l7FSHfVUcpoWTPOe5IHoqvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-12-07T16:19:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fb16f0f9-ea72-4010-ac62-5f2a0e619ddc",
"author": "Brandon Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnx0aSHjONIFeUPySBlYuaOpnwB7vrgEPe7WG1NdKzlXmjnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-12-07T16:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7c699ba8-316d-4e40-9aea-d51879273d9c",
"author": "Red Velvet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJE-f5Ehic38-BqxNeCitPdj6M-rLbzrXrUjkKZ91u2achVJA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Convenient location, easy access and just the right amount of space for my needs. Ilene was awesome, gave me a tour and answered all my questions, and made renting a breeze! Would recommend 5/5 stars!!!",
"date": "2018-11-18T02:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0ac51f60-10e3-4cf8-8dff-843951095e3c",
"author": "Jessica Nguyen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrKXU-GPqejgKjaiGNSGzFpTJEEA3BCn-YAcewdq6MP7sJ9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-11-06T19:38:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "90cebc55-4fc9-41fe-a29d-7ef17c5f4828",
"author": "Linda Patton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ961pS146_tnEDAD8s4Cfr_Ty49PVOO7vbSGgozfc3KQltlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very pleasant. Ms Ilene was very nice and explained thing very clearly",
"date": "2018-10-19T17:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8ad254b5-c9b6-4592-8bfe-c80fbe4e7e92",
"author": "Melissa Kaye",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVJnNtBkG7hulH7QXErR5dOeW7bd5GKGU8EbMy205W_MigRug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-10-08T20:27:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9db31247-a9da-490c-9daa-b8b222780c6f",
"author": "Willesha Norman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWn5QnpGgqjMJNOigjblEc16_nao3yNomsoebDSXTgwb2nbxnC-rg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service from the Property manager!",
"date": "2018-10-07T15:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "092a0e57-9309-403c-80fb-0e1367d78c94",
"author": "BlackDynamite901",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr_zVqHUy77fqzIW8ZBTiCw9DcZqC1K5NNKQAC7DQetTJe4Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convienent location and friendly staff. Would def recommend here",
"date": "2018-10-05T17:32:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "339281cc-577c-4ed9-a03a-9b3d5ea8425f",
"author": "JAMES RHYNE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlH0tj4Tt7WXxicRpj_IEPq1VltexLgKrv6QFYmO6OH1uiCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene help me well .",
"date": "2018-09-28T23:15:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d65c8626-4707-40dc-99e3-42322ae9ed8b",
"author": "Shameria Rodgers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINZOGY9nFbEc07vJXu35HV9uHM9diZgm99sxPtCHjoa0RFVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-09-18T15:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a6525058-db7f-49b6-bb18-deacfd52a2ff",
"author": "Melanie Houston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfppndqLlP0FhuEKwkz2aaMyXZeUIeSl3f5a65FZH1GaBhH-JF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you very much for your services it was a won see wonderful experience. Enough space for the right rate clean and good staff.",
"date": "2018-09-17T18:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "880fbb64-17e2-42be-aacd-bb1cf9a72c65",
"author": "Mike Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbdaGK1Hef0dzJ7QtV7nPYlerlWzqqj9YqubOPmGcmki2tAnhE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space.. great service.. great location and prices are perfect.",
"date": "2018-09-11T20:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8e221252-2dfb-4a36-8f9a-544a18e3a8a4",
"author": "Melissa Fulcher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuF1L9AnQQl2vSfaxcGS7MbO6MCUcGzd2brZKP7zqLvxgxvgUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They went out of there way to help us get a storage room that fit everything in it we had to store .Cause to move fast and they were lots of help.I would rec amended them to anyone.",
"date": "2018-08-16T23:41:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ec6c3389-8892-45db-b7f3-6d231c077d86",
"author": "Blass Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVf3PtLxpKlHXpfTLG36IlhPdJ26E7fXILHRDeY8AuUZa87IXM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and helpful staff! I was in and out very quickly. Professional",
"date": "2018-08-11T17:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "080212e9-422c-448b-a502-a4629978e85d",
"author": "Kayne Dynell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpeK_KFUJrNvHU5W-7-z1FSclAXGBkqicOsPhpKVS1EB7Se_gS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene was very nice and courteous i came feom outta state and she helped me well.",
"date": "2018-08-10T16:30:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d12ebc1-8f66-4810-a13e-8d72c58d005c",
"author": "Narobei E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2jLyIecrAlxndW5kqESTlXT8S6h-Tbdqzzy3Eo__vbrj4ilKm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2018-08-03T16:01:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "aa0c3a31-df40-4580-8c4d-ddcd852a58b3",
"author": "PbTipton83",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjwLAzj_FaEeafuaCgu7FfZ3Imdj8mTaLJRcFEsSeTzeSQasE8nA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very prompt and polite service.",
"date": "2018-08-01T20:13:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02f547ee-5737-4bb7-9e97-e17bc480d05d",
"author": "Melanie Small",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3qoh4R3_Zp9N_RjHIcSstx1SKazPDF9YJxsunxIQI_vUnZkO_4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Very affordable unit! Thanks Extra Space",
"date": "2018-08-01T18:33:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a40115b0-cdd8-4189-a103-cf4540dd79cc",
"author": "Bivu Dhungana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBJw1Beaz55gPhqIK2WhQgyA9Q_EwiWgF-xiVqxDt2Sv6HCw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ilene was very informative and helpful. Really pleasant experience.",
"date": "2018-07-28T17:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20febba9-88ad-4022-84b0-2d21e7c50dc3",
"author": "Dareturn Kaptain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdOoJCP6c5gPprP-qF9SNYSRbP4IA94UweZruDuEoHo0TwYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms.Ilene and Mr. Raymond were very helpful to me today... Very satisfied.",
"date": "2018-07-27T16:59:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "384a4e22-10ba-4325-9d46-f775931092c5",
"author": "James Tait",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEKSdU74evS5Tlrn0p_ieO4fQ3HUCDAwqmay7vRneiB3Q7UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene was very helpful today, she makes the storage business a pleasurabke experience!",
"date": "2018-07-24T22:32:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1875dcf3-7943-4bd9-855f-5611ccc67bb6",
"author": "Stephanie Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFxgTch6Noq3X-mvAHxtafSE4sRP1gmwVENdjuZfX9sr4OUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-07-23T17:07:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5677b8d4-e1a2-4ccc-9ff7-610a1dcdd42c",
"author": "Sharon Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkNOV6YxVMKL11vTnuKRHzaAWQQ5CgogG2aoUbgGgUONTqoJwk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this place. Its a very good environment and they have excellent customer service.",
"date": "2018-07-23T15:13:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2bcfca02-bb45-4232-9a78-5e35e72ce3f9",
"author": "Lee Clayton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkFeGKrEGF3THFRUt6u306lDoK_LNmP6mMa2_4F8LEAe8jKJM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.jesse kimp was a good help when it came to getting service",
"date": "2018-07-16T18:04:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "32c2df94-f091-46ff-bb83-265fe37620bd",
"author": "Bryson Leijun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXO9B3mWv_sBR8GU1v0_fM7hFyyYkd-J53mviA33ljc0w_N5Els=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are courteous and friendly. I will recommend this place to anyone I know.",
"date": "2018-07-14T18:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "826bd1ce-8085-41d8-b290-ba0767359ffb",
"author": "Ryan W. Pavlicek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjwqfM7OC17N2c7MUM4Jwrxq8Tay5piBgbCDKxQRxRD_3ZeUk0pQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service is the best in the business. I could not recommend Ilene more! Pricing is on-point, and the location lined up perfectly with our needs.",
"date": "2018-07-12T17:03:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9e182d52-811c-4c86-af0b-435ff0e8749e",
"author": "Sarah Camp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXDUe5ZRzojNXy5eBbVTq7l-vUmlF0QEw69VQfhhfsUqtg1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Oye, great facility and deals!",
"date": "2018-06-28T17:21:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bc250523-4b08-4900-894f-57d4c0329dd7",
"author": "Chloe Bridges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFE_irA05RDAtyE2hMgD5MuhpcjtDOoD6HzrOFzJEl3sHi6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just started renting my unit and I was able to view the unit first to make sure my stuff would fit and was educated about storage covers and the best locks to use! I had a great first experience!",
"date": "2018-06-06T15:18:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "41384280-3cbc-413a-bbf5-612b52e3f6b8",
"author": "Ro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhlt0Oc4Xro5xW8jnsf7hWx8vUPe7bDFjd79N508SpqiD0M6PH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Explains all the steps and options. Good location as well!",
"date": "2018-06-04T17:43:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "30848ef0-46dc-4a1b-88ae-7cbe2a8fc8f4",
"author": "Miss Mosby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHP1SoawiGSGQ8XUCTnSkIbIaqrIR_Wz036i7iQYXlOG5JKjOE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service for my first time! Oye greeted me and provided great service from the time I walked in .. he was courteous in answering all my questions and showing me the best unit and prices. Great experience thus far.",
"date": "2018-06-02T19:59:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "af049393-ff13-4c0f-a52c-e67f084d4e4c",
"author": "Prescilla Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYNSDaeU0UY6hcrMYE_QtbveF0crf5_Kfl_N_dzqb0ZPNc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-08T21:33:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e5eea3e5-f458-474f-8d5e-30855cf9b0d9",
"author": "marcus guy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmsN1gRqpdvc3dvMYY3DiZPtEzCrQuJxjRzDQ7CGWfzj5XUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-07T15:20:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b0d6c6f2-40c6-4891-b7de-05831e49a902",
"author": "Scott Sandler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJc86YALtmVzXpva0fpAG4w4elF79SjE3ApW6OF_wh5Ep7JcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene was incredibly helpful in taking care of a very unique request. She was very knowledgeable and charming to boot!",
"date": "2018-05-04T21:10:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "267c7a5e-1347-4015-932c-1c42d69f664c",
"author": "Kamilah Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXq1RFEVFSPUk59UESYvt0xseB3F_GISwvL_whFdEcgBl1g2MufDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "No problems what so ever. I love the times when I'm running late, I can still access my unit. Staff is friendly and courteous. They are great on reminders to help you avoid late fees. I strongly recommend this facility.",
"date": "2018-05-04T20:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "eff7e038-2ec4-497d-8fd2-8a6d05c60b67",
"author": "Jessika Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbKqb0sdjsALbjCpa-iSELZaGGWcFDOKsIZptMh8x-tphb42Y7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-03T18:47:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "26f7a486-5264-4aa7-9982-2dfbe1eb431a",
"author": "Reese Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYaFqPRzCT1bVO_3D_q3XA3m2ZdD14uvu2xpgzTjNUuRZBSlRj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-03T17:21:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d6b74612-615c-47e3-8527-a47403173144",
"author": "Gregory Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKxicFuewnhBzOlsomBhlrm40mZZ1e6ff7E8p1wwGAzgDNbok=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene was wonderful thanks again fast an easy",
"date": "2018-04-30T18:31:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a578fcca-df72-492f-91b5-9162c8591ebd",
"author": "anita bateman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt2agEbTbhSpOO8TlwsM1ZqjpvYuQUTI_6_3Mg80o1XYCd1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful and very helpful",
"date": "2018-04-27T21:42:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d17b5fe-9be8-4c5b-9997-964e93fd0520",
"author": "Vinton Brownlee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKu_LMtdw7suZFzaZlwjSqCsmC7XdXBlzAtAWyDj1HpnHLySGo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-04-25T22:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f6860ac1-826e-46fd-b723-3c0eadb2fe8a",
"author": "Fred Tapp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2vRYYRsTt0rv6gUv_J-fJD16Oe5nFXnbjnPQ5shWzc-CGNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the easiest time getting the unit I needed with the help of Ilene",
"date": "2018-04-22T16:46:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "da5dc3f9-e645-42b5-bde8-375eae3ab37c",
"author": "Black Beauty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0DrieylPGhGvdRDZWd7dZZrA-xA2DnhnBm1GHmOr-Mue6-ll8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-04-22T06:44:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ee772713-d304-4328-a31e-7f79477beedd",
"author": "Angie McKinley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgsHZEIoFq2eeCsL8li55U1LGAS2XudFm0_S7pVGpuY6BzgCdk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady was very nice and helpful",
"date": "2018-04-20T22:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2035d499-3b56-45fc-aaa5-38b6319d9297",
"author": "Johnny Sorrell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgtG8iIOqYIaJQsCQinOk2g0VYc4MbeL0e4uy8reWH0MwE-m_o=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys are awesome. Very helpful\nShow true concerns to help you with your needs.units are clean.i recommend then\nFor all your storage needs.",
"date": "2018-04-14T13:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "47e6fa2f-3df0-470e-bf3c-d1b0b28914a5",
"author": "Bill King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWwXxnb577jSixGRMJIqHAQSi4Vi4FOB6G_Krq-450o3fOIXFj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene help me and did a great job!",
"date": "2018-03-15T16:01:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "928559ed-e386-46cf-897f-e71ad5e18669",
"author": "Thomas Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAdQFmiRpiG3WPGdasd26QnEnbrS5gDtkU50nRIP5s6DIikw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-03-07T22:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "81f1c9d8-7d3f-4f9d-98e9-776f89d18503",
"author": "Mary Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiKkI0jL4a57zKAluOoDAOI4pJc3qQH6e0QVGZ8Qfc3Scjrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene help me so much.",
"date": "2018-03-07T21:21:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "df71b57e-f6d1-4268-bfa5-1cf7e001c8ae",
"author": "Lisa Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDbA54NG44O4cpXAtqZ6ft5zzMRNkddLXwquXd7A_K9_KbRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ilene was awesome! Answered all my questions and made my experience stress free. Will recommend to everyone.",
"date": "2018-02-05T23:57:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ba4ffb2c-96fb-4ce2-ab23-c0dcb65e2f91",
"author": "Jacqueline Rias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrDgRuC1MRMnQxMJSgZsXhKvdQBSEndMirEw7m_JBy4KTH7nGd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean site and close to where I live so I can have easy access to my items.",
"date": "2018-02-05T16:15:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d930d6d1-65d3-4ff5-822b-7c85cfe4aaa3",
"author": "T P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkRF4Ok3qcXgXKeSqoyJZ5ETzCkb-29yVbIrMaRipNeMrh1Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great church.",
"date": "2018-02-01T18:38:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "52b73f0a-0445-4a61-a7d2-b8206b703ddd",
"author": "Lindsey Westerhold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1L3a7omDw9OykCbZlShQjfqnyam6DQEY_EOEabc4Nkop-Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful. Definitely going to use them in the future.",
"date": "2018-01-31T22:32:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6095da17-c3c4-4e68-8779-6326eabb4e29",
"author": "Kalisia S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpqvxtE3WR1GRF48k3ZORruPujZi0XFwM68-dhMdLTmYjXJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience there was quick and easy. I was sold a good unit. Thanks for your help.",
"date": "2018-01-22T15:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4945bc21-35f2-4d1b-abd5-8eb6dac19e26",
"author": "Rory L. Eason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAC3Q87AY_TLTgyyQHSA-6gt1-9hdNwmUIMMPrxLmw46b9r7g_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good and well cared for.",
"date": "2017-02-20T18:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
}
]
}