{
  "summary": {
    "average": 4.5,
    "total": 65,
    "distribution": {
      "1": 6,
      "2": 1,
      "3": 3,
      "4": 2,
      "5": 53
    }
  },
  "reviews": [
    {
      "id": "2f91ff91-782b-4650-98c1-fed377e33e4d",
      "author": "Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbB2NHXaFglvpSVHdpY4Id90ANhZ3p9DHpeD1YSlz63NzR6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-30T20:56:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us<br>know!",
      "replyDate": "2025-11-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a95379ff-0c31-4617-8f02-3d62ffc93210",
      "author": "Amber Pontier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2xa2IjxS4fdrnJvpNUyOEtDl7bkBDSW4nOPByrd8pIPFYn9M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great to work with!!",
      "date": "2026-06-30T14:26:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star review and for sharing your experience with us! We’re thrilled to hear that you had a positive visit and appreciate the feedback you provided. It's always rewarding to know what our customers enjoy most. We look forward to serving you again soon!",
      "replyDate": "2026-07-06T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8f161204-2722-4f6a-8f23-3232c9684ff8",
      "author": "shaylan skinner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNdHs9_ekL2TN70wekYrbTMtBMegFM1z2gywklH73QHIbSwwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda’s great!",
      "date": "2026-06-25T23:51:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating and for sharing your feedback with us! We’re delighted to know that you had a positive experience. Your support and satisfaction mean a great deal to our team, and we truly appreciate your comments. If you ever have additional feedback or need assistance, feel free to reach out. Have a wonderful day!",
      "replyDate": "2026-06-29T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "938b9ad6-4afc-415d-b608-bdde9c6be6f0",
      "author": "Margaret Parker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGgCcZxz_3JENCS_-KztvphxupNoe0h4cImV0ETlGPkSG_ig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-14T15:41:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0475ee56-a8dd-47ab-a60d-a92994993922",
      "author": "Melanie Helm",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjCkheLLc7Q7G9ir5LAYc3d7kUkOOsEiQTEHsplvIAO-6LDNc=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Wasn’t thrilled to be moved into wrong unit at first haha. But the lady who confirmed my proper unit was amazing and helpful and great to talk to. I wish the hours of operation to get in started sooner etc but overall I quite like this unit I have here !",
      "date": "2026-05-02T05:13:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Melanie,<br><br>Thank you for sharing your experience with us! It’s wonderful to hear that our team was able to assist you effectively and help ensure your satisfaction, despite the initial mix-up. Your feedback about the hours of operation is valuable and helps us make improvements. We look forward to your continued stay with us!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "382e9b0d-bfcd-4d55-a2e1-34eee7c7fc76",
      "author": "Madaleah",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINrV6lrFKKNsH1YY0wUwCWyJtcQlLm2a61_2QmpXb5UW-b5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda Grice was so kind and helpful. 10/10 customer service.",
      "date": "2026-04-24T22:28:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Madaleah,<br><br>Thank you for highlighting the exceptional service provided by Linda. We are thrilled to hear about your positive experience and her kindness. Your feedback motivates us to maintain our high standards of customer service.<br><br>We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "58925789-0292-401a-88d8-245bac88ea63",
      "author": "Alex Kincaid",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILC4aCAfnVHo_4__oFaP9q-o9SlNZ50NtBwdm2mgMyFQDAHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda Grice were very knowledgeable and helpful when I went in to get information on renting a storage unit",
      "date": "2026-04-23T20:11:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Alex,<br><br>Thank you for your glowing feedback! We're thrilled to hear that Linda made your experience a positive one. Your feedback is invaluable to us, and we look forward to serving you again soon!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ceb72502-996d-49a8-acc1-2c59863a81d7",
      "author": "Luke Doughty",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVf3YdtkV7s26IGDD_c-w37kcnjw_7VUGBEWUT8a1Y8fFFPw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda Grice was very helpful and a pleasure to do buissness with. Highly recommend!",
      "date": "2026-04-23T20:08:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Luke,<br><br>Thank you for your kind words. We're delighted to hear that Linda was helpful and made your experience enjoyable. Your recommendation means a lot to us, and we look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ff870ccf-bd37-4ead-b635-20dcf5b7cc00",
      "author": "Jason Hoffman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYOm4fpIUk-RB22LFbE-_1OlNs138W3fE4kHyxGYOZ6NVLIOTF6w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thanks Linda Grice for your help!",
      "date": "2026-04-23T02:22:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jason,<br><br>Thank you for your fantastic review! We're delighted to hear that Linda was able to assist you effectively. Your feedback is invaluable to us, and we look forward to serving you again soon.<br><br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea9da530-a1f1-45e3-8e40-de643977bc0a",
      "author": "Darlena Burton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItxVh_Zb8tafSmgwKCE-gCTcYyed7m1cNOcY47RDaX2y2okg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thanks Linda Grice for your help with the storage unit. You’re the best!",
      "date": "2026-04-23T01:34:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Darlena,<br><br>Thank you so much for your kind words. We're thrilled to hear that Linda was able to assist you with your storage unit rental. Your feedback is invaluable in helping us maintain a high standard of service. We look forward to serving you again!<br><br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7f109a33-8e53-4b39-ad8a-6273aff4f7c1",
      "author": "Chris Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE-R8hZeGLIJ9ky5OG49AhObNxD2geMTJv7ZE5XMkISqM8AQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda grice was super helpful and polite",
      "date": "2026-04-23T01:30:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Chris,<br><br>Thank you for your kind words! We're delighted to hear Linda made a positive impression on your experience. Your feedback encourages us to continue providing excellent service.<br><br>We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a094cc86-464b-4407-9700-bd96eb8a321f",
      "author": "Dylan Justice",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6FZ7Vf5fbO3ELiMYhZT2lYPb4wSAWrlaEvH6FOaM_Xe-BjA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda grice was very helpful and knowledgeable made my experience easy and quick thank you!!!",
      "date": "2026-04-23T01:20:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Dylan,<br><br>Thank you so much for your kind words! Your feedback is invaluable to us, and it motivates us to continue providing excellent service. We look forward to welcoming you back in the future!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ddc95b4c-7292-4cdb-b38f-e34d363b23b1",
      "author": "Danny Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdtysf-8kY0a55FMXak6ORqlLhqMqrKwf9tHVyZkwnBkCsDWA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda was really nice and helpful!",
      "date": "2026-04-23T00:41:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Danny,<br><br>Thank you for sharing your positive experience with us. We're thrilled to hear that Linda was able to assist you kindly and helpfully. Your feedback is invaluable as it helps us continue to provide excellent service. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ed715967-c3e4-43b9-ae2a-679781facb1e",
      "author": "Rodney Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt6Zuyd2rKABM-Mow81HRsY23n-O3GavbzKWSAIoWkVuGr5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This place is great!  Linda was the best!  I highly recommend this place to anyone looking for a storage unit!",
      "date": "2026-04-22T16:09:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Rodney,<br><br>Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience, and that Linda provided excellent service. Your recommendation is greatly appreciated and helps us continue to deliver the best service possible. We look forward to welcoming you back whenever you need us.<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "326af7c5-f21d-44df-9bf8-4a6aeb4b02fe",
      "author": "Asia Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxTJbtCRxapfj2pligjX0yWVN9dfvUWq9atMiRm7DWdAizMw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The woman that assisted me, Linda, was super friendly and easy to talk to!",
      "date": "2026-04-22T14:02:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Asia,<br><br>Thank you for sharing your positive experience with us. Your feedback is invaluable in helping us maintain our high service standards. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-05-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b7a50f4e-03c8-4423-81ae-3de5984cfb8a",
      "author": "Evan Haley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPk7rxY7XAoOstdJLCVOS5Jpue4P0gx_eSMAxmCEWCCoHPmg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service!",
      "date": "2026-04-17T00:36:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Evan,<br><br>Thank you for your kind words! We are thrilled to hear that you enjoyed our service. Your feedback is greatly appreciated and helps us continue to provide excellent experiences.<br><br>We look forward to welcoming you back to Mini Mall Storage soon!<br><br>",
      "replyDate": "2025-12-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "af38f97e-12eb-4d48-bfc8-3a606275a3d3",
      "author": "Gabby Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiRr-v2xu44XuRJibFeazDhi0tRUE-i8vzlxVABOdR14OGCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very Great service!",
      "date": "2026-04-16T00:29:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Gabby,  <br><br>Thank you for your kind words about our service! We're thrilled to hear that you had a great experience with us at Mini Mall Storage in Nitro. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back soon!  <br><br><br>",
      "replyDate": "2026-04-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "73351426-9638-46c8-b097-020d7ab8cd4f",
      "author": "Grant Ritter",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxrJAsz1lzu-hHpCozPViRD1Jh-7c27b86Ah6zvr6VlZn7f_5J=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great",
      "date": "2026-04-16T00:26:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Grant,<br><br>Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience. Your positive words motivate us to continue delivering excellent service.<br><br>We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-04-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b5397d38-9f63-42ec-9f27-7711e328764d",
      "author": "Ronald Higginbotham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYdr1IYFAwibpXG0WbhzYS49LKv4nQhPfU1RvZNMyzyI9znA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda was super knowledgeable and helpful. She was able to answer every question I had. Top notch service",
      "date": "2026-04-15T23:19:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Ronald,<br><br>Thank you for sharing your wonderful experience with Linda. We are delighted to hear that she provided you with a great experience. Your feedback is invaluable and helps us continue delivering exceptional service.<br><br>We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-04-20T20:56:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3d8c0a9c-6dd2-445c-b1db-4785c9026600",
      "author": "Amanda Higginbotham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmaY8u7Nb-NJfL7SEcPegzbpnO_FL0jIZmatEuRl3CcqSi-g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I went to mini mall storage to inquire about renting a unit and Linda G helped me and she answered every question I had and then some. Definitely recommend if your needing a storage unit to go talk to Linda.",
      "date": "2026-04-15T23:10:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Amanda,<br><br>Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that Linda was able to assist you so thoroughly and provide all the information you needed. Your recommendation means a lot to us, and we look forward to welcoming you again!<br><br><br>",
      "replyDate": "2026-04-20T20:56:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3c39e425-ec5e-4b70-87d9-1d9a71e3cd1f",
      "author": "pro guy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFkmWGwxBXIUhkaUxr08-humkmh6zz3snz3wwMpQa0CoAPyA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-15T23:06:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
      "replyDate": "2026-04-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e1088c6d-c921-4936-900d-a798cdd47c7f",
      "author": "addlee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9Lq85V5chG3Jp5DPKuBaJ-W55LWkx-GVz6wDM-opf2LyB7Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-15T23:05:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.<br>If there's anything more we can do for you, please feel free to let us know.<br>Best regards!",
      "replyDate": "2026-04-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "da18b18a-d765-435f-b388-479b8c0cbf8d",
      "author": "Kaylee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu6UWxfuuae-TWU4LrNpFhBeMfF_tZZZxadHwIo8u-9VVEGw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-15T23:04:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
      "replyDate": "2026-04-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e7415980-2b44-42bd-9d33-f607ac5044ab",
      "author": "John Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv0LfYN7Bg3AyB2CFamQOgQ2EJ-gT6LO6dTJOYhED4Axco3qY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-15T21:38:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If<br>you have any more feedback or need assistance in the future, feel free to reach out.",
      "replyDate": "2026-04-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0b076a76-4c53-4df3-b79b-9d58f40355a9",
      "author": "Linda Grice",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRX3qRUbJaMIkty5Epnao3jvC7HONRt-It887OFQfkEUX3tv4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-15T21:19:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
      "replyDate": "2026-04-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "489637b2-d3b7-475d-a440-32e3c9230f3b",
      "author": "Belinda Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKAzfDdHWBmDb7f50ufbc783uKre2x7EFhNLWQ1-0aXPdbLg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda is amazing .\nFast, easy, and great customer service. Would definitely recommend!",
      "date": "2026-04-15T21:18:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Belinda,<br><br>Thank you so much for your wonderful feedback! Your recommendation is greatly appreciated, and we look forward to welcoming you back again soon.<br><br>",
      "replyDate": "2026-02-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cad1f3e9-200b-486b-b789-fdb1221e25ca",
      "author": "Kevin Farrell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuCN6X9NjshJoqoxBPNrcUKR8GzzHQ88Dybc7u41nTXJIZuA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-24T20:07:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you so much for your perfect 5-star rating! We're thrilled to know you had a great experience. Your support is greatly appreciated. If there's anything else we can do for you, please let us<br>know!",
      "replyDate": "2025-11-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e4c4c2aa-143b-4914-b945-158efd7683de",
      "author": "Kayla Malone",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_Lbe6N5EFJHwFAHgsmcn-dOMVCLADQyvPtRcPtugQINdWHS6W=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda was super helpful and really sweet! She made the process super easy. I really appreciate it a lot.",
      "date": "2026-03-11T17:27:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Kayla,<br><br>Thank you for your wonderful feedback! Your appreciation means a lot to us and helps us continue to improve. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-03-20T20:56:46.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "100715be-9a8d-47fa-aad0-ffacbe571fd7",
      "author": "Evelyn Robertson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLE3NPJhAjpWMX7KwyqPpoNv1RWdkYJ82yb1iGnh3AijkSB6w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Linda was very helpful to me.",
      "date": "2026-02-21T13:17:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Evelyn,<br><br>Thank you so much for your wonderful review! We're thrilled to hear that Linda was able to assist you so effectively. Your feedback is invaluable as it helps us continue to enhance our service. <br><br>We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-03-20T20:56:46.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "19a464cd-b616-4522-9b70-b349a7415983",
      "author": "Jennifer Barnhouse",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVarU5Tkj95ARr9IgZIv-JdxaGXrnsMu0nSHqs5JCQimn0j0zA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was after hours when I got ahold of someone and they stayed in order to assist me so I could get it done also it was day before thanksgiving and they went above and beyond to help me",
      "date": "2025-11-26T22:29:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jennifer,<br><br>Thank you for sharing your wonderful experience with us at Mini Mall Storage in Nitro. We are thrilled to hear that our team went above and beyond to assist you! Your feedback inspires us to continue delivering exceptional service. We look forward to welcoming you back in the future.<br><br>",
      "replyDate": "2025-12-20T20:56:46.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b25c2a90-7a7a-423a-9d18-03b46574a5cf",
      "author": "Chase Lantz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7pH6x7kaiV92WSi_VG1Ut2quUl1yR7qAvqxd1f2AXcjrxcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-05T02:21:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.<br>If there's anything more we can do for you, please feel free to let us know.<br>Best regards!",
      "replyDate": "2025-11-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "01abf8de-be4a-4485-af14-c9f75809127a",
      "author": "Hank Herald",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd1YfMHXNRMb99cNqoCRF0TJtalbmbUvyDlp743LtcoAYRfQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-25T22:19:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
      "replyDate": "2025-11-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b2275dd2-b710-400d-9b5c-edb05292b8de",
      "author": "Lynn Whitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjlbyNZEldTLCTQa4YkIyClE2M5dYaWDFiPirQS4YPdtb8Bz7m7w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-06T18:21:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If<br>you have any more feedback or need assistance in the future, feel free to reach out.",
      "replyDate": "2025-10-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3172f2e5-db84-4a93-bff8-fbd74da4fbd3",
      "author": "Logan F",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbjONSrlPfdKOoNMzJf14nY-nRnwpwgV8tCEorjbkPqTQDRB_S=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly and easy to talk to, was quick to get me in as well",
      "date": "2025-09-16T15:59:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Logan,<br><br>Thank you for your wonderful feedback! We’re delighted to hear that you found our team friendly and efficient in accommodating your appointment quickly. Your experience motivates us to continue providing excellent service. We look forward to welcoming you again soon!<br><br>",
      "replyDate": "2025-09-20T20:56:46.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b9ada04f-71f0-47e9-bafa-86ba6107dc8f",
      "author": "Darren Goodwin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgyFeeD1bc09V8a4oNjFqBgSbZWJYoJ-WvpTUs_oFh7fVbt8U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I absolutely love Mini Mall Storage in Nitro! As a future teacher, I know all my books and supplies are safely stored here.\n\nShauna Goddard and Brian, the Property Managers of Mini Mall Storage in Nitro, have made my transfer from a small 5x5 unit to a 5x10 easy and accommodating to my schedule! From my experience, Mini Mall Storage in Nitro is the best storage site!",
      "date": "2025-06-04T14:02:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Darren, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. See you soon!",
      "replyDate": "2025-07-20T20:56:46.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f9b22923-0d40-4676-9ea9-f21118253486",
      "author": "Franci Geras",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeBWZZxTOFS2CCDt5-PCMrOwtyQ5IwCGIrG5Sm3KN80Hyj8w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So friendly and helpful it was my first time getting a storage unit and Shauna you're so helpful",
      "date": "2025-06-02T01:06:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Franci, Thank you for the awesome feedback. It is truly touching to know you think so highly of us! We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon.",
      "replyDate": "2025-07-20T20:56:46.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "64840a41-9dae-4cb9-b666-49f20fa03c24",
      "author": "Bryon Myers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_0PY2IH_ZBN8S2SBnsiqzX7-v9IZ6kgktAauI7KkPe-ZFXQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shauna is knowledgeable and very helpful",
      "date": "2025-06-02T01:01:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Bryon, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you.",
      "replyDate": "2025-07-20T20:56:46.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cd744fa8-486d-4675-96cb-b14c876dd67d",
      "author": "Brooke Tincher",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaS3PE3OeUXtVSHIYq-P6WNbGK7_WetUwGmewcPHbVy-m2ww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-30T18:18:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Brooke, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!",
      "replyDate": "2025-07-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa7f7718-4370-4d54-8c4a-7422f8cc393f",
      "author": "Shauna Goddard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX60URqCpp0k1EmT9LVmVIjYR-bwopawaftMTHRQKPi7MQ1Ch2d=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-23T22:26:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Shauna, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.",
      "replyDate": "2025-07-20T20:56:46.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1ce5149d-c206-4515-be9f-02327699c6e1",
      "author": "Lori B",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb8eCSCih3rMs19OopC8yuF1y_wmmiUrs7ITXYYTy9jCfbDg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice, professional, and knowledgeable staff.  Upfront and honest about the entire process of renting a storage space.",
      "date": "2025-05-11T19:37:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Lori, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.",
      "replyDate": "2025-07-20T20:56:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8d33e711-1b26-4d74-8761-d165c17057d9",
      "author": "Kat Welch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUd3oSRPOFqDJSDM1P-8hofT8PcC-btmWM4NopzcmCFqJsBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-05T16:16:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Kat, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.",
      "replyDate": "2025-07-20T20:56:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6e03af55-b3cb-41d2-9938-ff62ca4592bb",
      "author": "Holly Burdette",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLpRYmbakSWQ_En9-gjI0s2I__lOIgqeWt22CxTfP5tt7T6DY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and clean atmosphere!!",
      "date": "2025-03-03T15:08:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Holly, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!",
      "replyDate": "2025-07-20T20:56:48.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "41458ac6-4271-4458-b18b-520ec7bf2c32",
      "author": "Robert Herdman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx_spGeGskZgvNECa0eICZ8W6f585RGOD96oy8y73WV2Yf8g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-27T14:20:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Robert, Thanks for the great review! Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. We look forward to seeing you again soon.",
      "replyDate": "2025-07-20T20:56:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2aab5a68-79a7-4996-90ad-12a78b44b3fd",
      "author": "Bobby Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuOAEX1T2aLdmvdz18qj7Ifu8-IeflsRwZhSmoDm4xcB3sY4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-26T16:51:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Bobby, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! See you next time!",
      "replyDate": "2025-07-20T20:56:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dbd23537-a23f-41c7-bfd7-d00725543049",
      "author": "Charles Talley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy91zNU7eRSUmChxuFPPw34gted_ZNZ6WJPxYWXdQ5Yz2dQary=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Troy is the man. Is able to work magic. Will definitely keep doing business here",
      "date": "2024-10-25T17:40:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Charles, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!",
      "replyDate": "2025-07-20T20:56:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7d96d689-e677-4ed5-b823-8c2306549a37",
      "author": "Angela Taylor",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfRI59GSClAWQ1I6BBxsRF9tPN2HyGdANo7fsbaJ7bp2jfKA=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Unmanned facility. A little crazy to get into but once you're in everything is great",
      "date": "2022-02-06T14:38:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for your feedback! We hope you have a great storage experience",
      "replyDate": "2022-07-20T20:56:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f4b8cfa2-6680-40dd-81cd-5a5de0467bd7",
      "author": "Andrew & Karen Leedom",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpeOPRHqpDcNqF7ECjtc9wYAxexIsGLIYQ78r1IzjlfrnQmVatEg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "New management is friendly and helpful!",
      "date": "2021-11-22T22:35:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words!",
      "replyDate": "2022-07-20T20:56:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "738fed5a-a1a6-4e6f-b2ba-8641b0ea6ff6",
      "author": "David Adams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcMJRUt9gucy-nj-SCZtc-k4TCQwxtj4vppN5yjoBV4tVvEQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-22T18:24:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for your review!",
      "replyDate": "2022-07-20T20:56:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "610eb8d2-26a2-4bb5-9c96-00fee3af74b0",
      "author": "Jeff Herda",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpT0-gancNd-8ffGTO4IdNxc9s5tC-dIBQNxjDUbl6kMhXwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was friendly and made it an ease to store my stuff.",
      "date": "2021-11-22T17:27:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks so much for your review!",
      "replyDate": "2022-07-20T20:56:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4656b9f7-3481-4b17-b583-961ae8f2e719",
      "author": "Danielle Marino",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjzH8P72ICiHO1GqLbm9zNhDVEwye3HpeQ091bGNery9bFvTws=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Can't say enough about the amazing staff! Helpful, kind, and made for an exceptional experience. Units are very clean, easy to access, and safe. The gate, cameras, and barbed wire fence make me feel safe leaving my possessions there. Highly reccommend!!!",
      "date": "2021-03-21T01:03:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9a789010-0564-4a27-bec2-8ae26aa17adb",
      "author": "Emory Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJ9UC1uEXdQYfNKtm6t7iV8YtE_0scOOa4tx2hPGuEGyHaFm8Iyw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This is a great place to store your goods. Staff friendly and very helpful.",
      "date": "2021-02-06T22:26:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "46095ce8-569d-48f7-aeab-d8886132e9bd",
      "author": "Elizabeth White",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVuYasquZMKTNslJfwEl5twqcMGPHPHAsB2ejOMf2oix7f3xsUmA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "They guys very friendly and helpful o picked one of the best places to go and cheap and they work with u! Plus i got free gifts for being a customer!",
      "date": "2020-07-09T16:54:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "06d945c1-4054-4f71-8a99-fb45a8faeb76",
      "author": "Pam Bayes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBjVRmOHRq0HdoL9ldix2TAuUbtzC0ERY9zAQqF6hHSdrNBQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Love the staff,",
      "date": "2019-08-06T13:45:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d8c572d2-6991-46b6-98ea-e2e1314e9e27",
      "author": "Lisa Thaxton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5l_C5hBpWIexEGIdoYwF7cTR6YqJTHIEygdshbLFz2hrbUR86=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2019-04-19T02:20:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "362060b3-0f05-4fa4-b6fb-a27ba6677659",
      "author": "Ryan Wagoner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiYaINGq8-TY593pi-ciEdwpLGzMxX6zfqRVbkKc2TNe4Yhw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2016-10-31T14:26:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    }
  ]
}