{
"summary": {
"average": 4.8,
"total": 57,
"distribution": {
"1": 2,
"2": 0,
"3": 1,
"4": 1,
"5": 53
}
},
"reviews": [
{
"id": "d9b930a4-5a0f-4bbc-93d5-9880fca1eaf2",
"author": "Shawna Lane",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-njZe6efJa7bfFubS9kupZTDGlO7pjucZvZpN5b2LFI0hfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very patient with me and answered all of my questions in a timely, professional manner.",
"date": "2026-02-18T18:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Shawna,
Thank you for your wonderful feedback! We're thrilled to hear that Kevin was able to assist you patiently and professionally. Your experience is a testament to our team’s commitment to excellent service.
We look forward to welcoming you back soon!
",
"replyDate": "2026-02-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6d53ae2-ebaf-4f8b-a2a4-77a9ac90088a",
"author": "Miranda Asbury",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK8RnPYv9Wv7aAnJyDYZHij130hkSxeCIl9-qmBsIGyPU1Yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-07T16:40:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Miranda,
Thank you for your 5-star rating! We're delighted that you had a positive experience. We look forward to welcoming you back soon!
",
"replyDate": "2026-01-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "213f592b-ef13-4dd9-9285-8ab1cf8f41f1",
"author": "Kylee B Linville",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLEKwiObd-6qMfTA21EiBFZCBHUHDw9hTFKSwKD37ui9ZDomSP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff Members are wonderful. Service here was great. I would highly recommend this storage unit.",
"date": "2026-01-06T17:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kylee,
Thank you for your glowing review! We are thrilled to hear that our staff members and service met your expectations. Your recommendation means a lot to us, and your feedback helps us continue to provide excellent service.
We look forward to welcoming you back in the future!
",
"replyDate": "2026-01-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "893c838d-1331-4e6e-b718-19d7031424f3",
"author": "David Marcum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJ1vvYGQqWIe3z7XNdYRZOJJIwclImMLRB2Vv7tGiUnsUvgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-10T21:39:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
"replyDate": "2025-12-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a637800-3999-441f-a8d9-354ad403cf4a",
"author": "Donald Klein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYb6d6vvOJhkPqNldLlRbmp056bcXAYZixWvXtn9_ebX9ecA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2025-11-17T15:04:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Donald,
Thank you for your wonderful review! We are delighted to hear that you had a great experience with our service. Your positive feedback inspires us to continue providing excellent service.
We look forward to welcoming you back soon!
",
"replyDate": "2025-11-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5262e067-2922-4c56-ace1-f1e069ad2365",
"author": "Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbB2NHXaFglvpSVHdpY4Id90ANhZ3p9DHpeD1YSlz63NzR6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-16T22:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!",
"replyDate": "2025-10-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "643d72ab-6e0a-4f72-9f30-a5eca7b6cd2a",
"author": "Cynthia Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfNaNuheA2tUMRs0tn4Fz8E5xS0MiVPwvQh9Ua7IwGBdbKEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-25T15:49:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
"replyDate": "2025-10-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89995ce0-f279-44ce-a8a6-029aa00f436d",
"author": "Deana Teel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0HiNhUvYwibdHvPUaJybgesu2pps0c5krY79zrcIGzc81cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Gentleman I spoke with was very nice and helpful.",
"date": "2025-09-02T15:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Deana,
Thank you for your wonderful feedback about the service you received. We're delighted to hear that our team was able to assist you kindly and effectively. Your comments inspire us to keep delivering excellent service, and we hope to see you again soon!
",
"replyDate": "2025-09-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c944bc8-bd7e-421e-a761-4315d2eb04e7",
"author": "George Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFo9niVkWZbJHpNk4lja3OaaMNapYIdUx00V5iXcxAs7gaIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin Farrel was wonderful so helpful thank you so much",
"date": "2025-08-23T16:53:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello George,
Thank you for your kind words! We are thrilled to hear our team provided such helpful service. Your feedback is invaluable in affirming our commitment to quality. We look forward to welcoming you back soon!
",
"replyDate": "2025-09-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9dcaf07e-14e1-4c7c-969c-cb84dcb2b793",
"author": "Deserri Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkjmiW-QAAD3boLzjK8IvR2PBrCtiKFpe2Jnrm8-fUR-vt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shauna was amazing she helped me so much and I can’t thank her enough!!!",
"date": "2025-05-12T12:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deserri, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We'll be sure to share your experience with the rest of our team members as inspiration! Hope you visit us again soon!",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ebe093a-12e5-4fb2-a74c-20992f4fa389",
"author": "Donald Mollohan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXgFRWwyk5aWUof444mBM1X-Kj8a8XpFRvvG1dSl5QWPW88g=s64-c-rp-mo-br100",
"rating": 5,
"text": "very helpful, patient, friendly. great experience",
"date": "2025-05-08T04:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Donald, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! As always, our team is looking forward to your next visit. We look forward to seeing you again soon.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21a5e3de-9c1b-44b0-aeec-2125f70344e2",
"author": "Cassidy Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXaPo8nKSPygXvqiLvqFXetW_By7z1tkHQkuIMAdRdsbbuXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Shawna for being so helpful and informative! My father and I were very impressed with your knowledge and expertise. I highly recommend everyone to work with Shawna on their storage needs.",
"date": "2025-04-26T01:51:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Cassidy, We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f8b92c1-cb69-4b3d-9fe8-3999117f35a1",
"author": "Tamara Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWIeKZJTaHJ3sGz-KyX2n-pHJTWDsStLZ3AzIS9lgIR1YuPVw_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserved online and also done the paperwork online no issues at all. Very professional during our conversation on the phone",
"date": "2025-04-16T10:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tamara, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7957c4a9-6baf-4f19-bf9b-dd710cabd11b",
"author": "Faye Teel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoOYqnyqiYDr6hiOkXeOEZUk9YbnsrT766mAXjHGM24-AD9Kvhdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shauna was very helpful!",
"date": "2025-04-05T14:43:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Faye, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! If you ever need anything please don't hesitate to reach out to our team. See you soon!",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "423db815-b1cb-4c69-a414-f4dbbd179219",
"author": "Gregor MacGregor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIGqspXha9NGNO-tKwf_t2ut-jYCx_pnzanX_Jyb5B8ypDKS2z=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Renting the unit was a 100% positive experience - painless, seamless - and a great value. Pete answered all my questions and made sure I understood everything. Rent from Mini Mall storage!",
"date": "2025-02-26T16:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Gregor, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We look forward to keeping up the great work! We're here for you anytime!",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f13774e2-bf36-413b-87b8-ac2b225d61b4",
"author": "Bryon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPBRCldxXa3ZxZ926Vm7rUped6BJpqlYdDBq9akOXpxqegwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff they do weekly sidewalks that makes me feel great about items stored there",
"date": "2025-02-21T23:11:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bryon, Thanks so much for taking the time to share your positive experience! We are glad that you enjoyed our services. If you ever need anything please don't hesitate to reach out to our team. It was a pleasure to serve you.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "72e6e1ad-1baf-471b-ac71-0a6d74f63554",
"author": "Shauna Goddard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0kxkd8EqXdDhRzh-DwCJRvznzcx_BmePCwLQVChWTHqdAI6Jq=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff",
"date": "2025-01-31T15:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Shauna, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46653237-66e5-4e4a-b219-e64a58e8c36e",
"author": "Jennifer Sigmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQrT1pNwNAA-dp-WDQ0tDOm7EpUxB68i0Lv14zDwTuBGwdaASz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very polite helpful just all around great team.",
"date": "2024-10-11T23:31:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jennifer, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "243710ae-0e13-408d-92ff-3a2672200925",
"author": "Pete",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISOvhkoAWAE6tCv6zbtt3ctKYqcMTBs___JIqVl6LmC75bKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-17T21:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Pete, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you.",
"replyDate": "2025-06-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "814aeda4-1495-4fbf-8188-fcc05a8924cb",
"author": "R C Nice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKiDBemY9zK3JZXTYKbshrkCgS3mOiBm5fW9nu52ZBaLfz7qY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to work with.",
"date": "2024-06-05T19:51:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear R, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!",
"replyDate": "2024-06-24T16:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b299372-dc4b-4f11-9ce7-9850855e0603",
"author": "Desiree Kincaid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7MUO2ncs9BIDhRt-O89v6hE8r5o0zsxZ9NTjDn8mboL9CgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-21T18:39:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Desiree, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a9680e7-e699-4fff-be79-155a135fc7ac",
"author": "Mary Selbe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItOoBEHcUeOUx4JjLwOhURcdM4vgPAxAJxR9B5FWuoggl1CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara Jett is a great asset to your company and Kara is very helpful with all your needs in finding the right storage solution and I as a customer Kara a very kind person and very hard working …",
"date": "2023-10-25T13:18:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Mary, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! Hope you visit us again soon!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cce75095-aef9-4d3d-a24e-8522bd122dbc",
"author": "Kara Jett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbqxAeY_mCUH3FjDYN_bePrkxh6Sxqb8-Uu2BQhTKQO-zCEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-04T14:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kara, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19c3579f-665c-4e13-a882-24e2a442a81b",
"author": "Jaden Bess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILYfGygSbVrnvFN-zQf4idTfzMGb4GcmhqDqHzBBb95Q2GFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara makes sure my stuff is stored properly! Greatest office manager I’ve ever met. Very knowledgeable",
"date": "2023-09-23T15:26:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jaden, Thanks for the kind words! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! We look forward to seeing you again soon.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa9a9d90-b608-4e04-b7b2-93318cd94796",
"author": "Kimberly Brook Jett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwSNz8DWGfrwvttdXzj9HYnXHR4krbtqXTT0Kc_Js7vERrJKxb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Greatest experience!!! Sweetest woman",
"date": "2023-09-23T15:25:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, Thanks for the great review! We're thrilled that Mini Mall Storage Elkview left such a great impression! Our goal will always be to provide the best experience and we love knowing yours was no different. Sincerely, Simone",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7bd47e12-a9ca-4c34-8ac1-41777b744a40",
"author": "Jesse D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7v9vp4vDJs3zc-LGwsDKEhDzDMV1-MCtOr1im6cA03uaIyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-22T15:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Jesse, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. We look forward to seeing you again soon.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f0ae839-d4ab-467b-81cf-2fd5f0dac6b0",
"author": "Donna Chambers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDE6vIHEsGCnJSV8GaBtUnvXjpOhBI450wlFzkQI2KLzfre1s7UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara was extremely helpful with quickly getting me a storage unit.",
"date": "2023-09-22T15:19:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Donna, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. We look forward to keeping up the great work! See you soon!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c396a92-da50-479d-a0f2-474c709e45b3",
"author": "Mary K. Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjxwYcMX7m5ejruBSOldtzDctZFTQsqhQ7oWFBzpFMWxdVRrs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean. Manager is great",
"date": "2023-09-19T15:59:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mary, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bf29b223-e695-4923-b32c-8f719b0544ed",
"author": "Jacob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpuYAtrFOfD_fLX3q6IGkNPKdEprrT3Zy-TEkG-Q72As1O6Vc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pete and crew worked with my girlfriend and I to keep our belongings secure. Very good people!",
"date": "2023-09-13T22:55:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacob, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2f2bdd05-4334-43a5-a631-b1719f55b5ab",
"author": "Sabrina Rhodes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHgY1h00SEttpMjdQnp6Oa8zFizNaegVVMmdQ-LQMkDG3e7kTaVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best place to store stuff that means the most",
"date": "2023-09-12T22:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sabrina, Thanks for the great review! Hearing that your experience went well really makes our day. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you next time!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34d3f4b4-9358-41c7-92c9-54c05c9a2634",
"author": "Jeremy Boykin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUESX3my_157WMT80FEyj7MP93rzCM3JQ74VzjZx7_PalwYcp-V=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-12T13:06:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jeremy, Thanks for choosing us and leaving such a great review! It is truly touching to know you think so highly of us! We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "105a13b8-6d0c-4661-a4e3-825285f4f5fa",
"author": "Chrystal Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYA9KQIZ1d-58muH80r6CAElmNN0KgaQiCJccAxLOySr6MFplHlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady was so nice and helpful. Thank you for your business",
"date": "2023-09-05T14:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Chrystal, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. We're here for you anytime!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "421c0b75-0319-43cd-b1d7-6af0bb21e2c8",
"author": "Heather Eads",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPgUIvs41MKZXZb10GMPWe3guFu2o5_dcUqgG1YDjrH_9PVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would love to thank Kara for all of her help and patience.....\nThis was the first time My father and I ever rented a storage....\nCurt Barker & Heather Eads",
"date": "2023-08-31T20:32:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Heather, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ee9ac5e-a7ee-4a21-9348-ad179fe376ba",
"author": "Cassie Patton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrtXMgCsST3UFqMeUi2ieoZ42zOEk4xxZQlJmgJ_Q-S0fMxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara is an amazing asset to this company! You can tell she’s worked in storage business for a long time and knows her stuff! Great customer service!",
"date": "2023-08-04T03:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Cassie, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97cc9ecf-1608-4012-9a3a-98e9c0ce7915",
"author": "Chanele Darner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBy_SubR2tKtjzmuBFbkOJ5tQ0HXUxdW_cUlWHf9DwtTaaSP3QxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-07T20:57:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Chanele, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54842c2b-26e2-4e17-a2c5-a07aa9c908c3",
"author": "Kimberly Koontz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIUGYby5iCWiwu2Og07xFukT59BCCgHSos9cUpjxe0N2feXhM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-05T23:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae897c1a-5675-458c-8f40-ca3c19c1d765",
"author": "Stephen F. Goffreda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa8d-1byaKJImDovaRTXZOxZm2mnZyoecJeVw9OUwE3Zbhpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first time looking for any kind of storage company, and Mini Mall Storage definitely made an excellent first impression. Customer service was wonderful; their site manager, Kara Jett, was one of the most friendly, helpful and technically proficient people I have had the pleasure of working with in recent years. The end result is that I readily signed a lease agreement, and I am very pleased with that decision. Kara even took the time to personally select the best unit at an affordable price, and she introduced me to many of the unit options at this operation before processing the digital paperwork with ease. Within a short amount of time to learn, I had made up my mind. If I knew professional storage was this easy, I would have done it years ago. Yes, so far, Mini Mall Storage in Elkview, West Virginia, earned an A+.",
"date": "2023-06-29T19:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Stephen, We appreciate the time you took to give us such a great rating! We're thrilled that Kara and Mini Mall Storage Properties in Elkview left such a great impression! We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1071739b-478a-4940-9b0c-9508c60b0f1e",
"author": "Stephen F. Goffreda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRUc1DuqzvghHU-Tj0bvRviOiCTxK_1aBxnwE7DLim6neJz1Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding customer service! The office manager at this site, Kara, was one if the best customer service representatives I have worked with in years. She was patient, cooperative and highly technically proficient. The result: I readily signed a lease today at a very fair price. A+ professionalism and very friendly; highly recommended!",
"date": "2023-06-27T18:12:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Stephen, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2024-06-24T16:43:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ddba72e7-114b-43c0-b826-f655b24b895c",
"author": "Ceiaira Patton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzGqAUOIWYFsR-x_qYRf7o9PUw5ak1kSVVWRgCHqbHi1p7POTv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best experience yet",
"date": "2023-06-08T19:18:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ceiaira, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2023-06-24T16:43:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "646fea3c-f59a-450a-bb40-1cbf6e2aa56d",
"author": "Will Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxjgl8BIEe11D0em8n-0crFz_HNKfBSSSwlU2rJ5CsZMc7pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara has always been helpful and friendly!! Good clean place to use and it’s easily accessible!! Thanks to Kara for keeping up with the place!!",
"date": "2023-04-11T17:19:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Will, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4ea3518f-fc91-46a4-8355-6b75013b6f21",
"author": "Cantrelle Good",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSccvWwlROvprNr46lMInmC2ofPYSUtvZXhx9mXjyd6_R4Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara always answers my questions and goes above and beyond to make sure everything is good with our account and our storage area.",
"date": "2023-04-11T12:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Cantrelle, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b90ac22b-7786-4701-9339-d7260c4696f0",
"author": "Crystal Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoXjRRKji-sBGnj5tN5-ejlZl3SuoYFPzpU3haAmWVW2mo6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and Kara was a delightful help",
"date": "2023-04-10T21:58:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Crystal, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. Hope you visit us again soon!",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f33dcbaa-e604-4586-8792-9bea53ea2569",
"author": "Mara Jett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhybGZlVxhQ0btnNECoeoMTzvdSy_lasnmHvfUg6NcW7SyHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great place to rent a storage unit, I previously had a unit here and the woman in the office is the greatest, nicest woman ever!!",
"date": "2023-03-15T18:11:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Mara, Thanks for the great review! It is truly touching to know you think so highly of us! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you next time!",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84dc2bff-b869-462e-b340-7e8fb572e560",
"author": "cheyanne keens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtRbV5MN7dNgpPA7sHEmIvpfj-nC27qNDCSzK4mcijomPIPbo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kara Jett was such a big help!!!! we will definitely recommend her to all of our family & friends!!! She’s the best!",
"date": "2023-02-21T17:49:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey cheyanne, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. Hope you visit us again soon!",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5dd0cb9-948b-4dbf-a16b-548dbe0c8eac",
"author": "Kellen Paybins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwcDJ25WCU3hq-liKRLzlWTOE2lyN1Azq58fPJnHJb4yq5Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-19T19:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kellen, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. ",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efaa42c2-d7bd-4f8e-8074-f89321eba4df",
"author": "Timothy Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMnPY_w0Ap48vQ6-OFwRv7CSxUX6iE6isa-f6oraTWawGlWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-11T13:39:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Tim, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything.",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "00b86fc6-8fe2-493e-9ad2-36f9a750614b",
"author": "Faith Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX0S5Y29qvArU8G3KE0nN4xD-7tIBATYjBVjN46RAeFI65DWHR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to store your things!",
"date": "2021-10-21T05:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Faith, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87039895-fc99-48a3-9a11-71d2dc0a480a",
"author": "A Mullins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPNJWvZuUTq8WFPE97oSKwvjKHBUcCCMcAgztzbDj0Gh6KgpUT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good place to do business with.",
"date": "2021-04-14T04:03:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Thanks for choosing us and leaving such a great review! We're glad you had a great experience and we look forward to continuing to exceed your expectations! We're here for you anytime!",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0a5cb80-d1d7-4c1f-9a0b-09bc0d0d632e",
"author": "Liz Wilkes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-S1HorPz7Yv0U5puJVkkzrVbV25MRtAtqbX5rOhO9d3ohavos=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a flawless experience",
"date": "2020-01-26T22:27:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liz, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. Thanks again and we look forward to seeing you again soon.",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10717336-2d71-4074-9211-90cd981c72ac",
"author": "Applied Music",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9if-X27k8Fk8rWSE1_2PPUEMC6ka4Hrsz9AAUEXwooVl2qHGw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good",
"date": "2019-12-20T00:34:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. ",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca2ae1d7-96a4-41b8-ad8d-bb82cd85c517",
"author": "Creepypasta Ash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9gt2NgwbT8LYsfFwyY-5TP3Yf34i8yCue3axeYB910piCit73=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-09-26T16:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings, Thanks for the great review! We're thrilled that you had a great experience at our location. ",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0fe37f8-7f13-4d05-8877-d4f8c20e2d46",
"author": "Alisha Casto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7guqUoKUFjHpQ8UGWTk8z8OJ1AaYJrimYmlqMSytyz5_Lv2Lafw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-07-07T20:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alisha, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future.",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "464b3af6-6e5d-49f8-b9c0-218e2f3b6e4f",
"author": "Terri Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIq-Mw9J5JpRDoc4CJyQyMUk1hQCdzd-leaJm3sGqGeKHKLwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is top shelf. Located between Clendenin and elkview and no flooding! But also the attendants are super friendly and are ready to answer question and offer options regarding all aspects of your storage needs. I would not hesitate to recommend them to anyone that asks.",
"date": "2016-10-14T20:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Terri, Thank you for taking the time to share your experience. We love that you had such a great experience! As always, our Mini Mall Storage team is looking forward to your next visit. Hope you visit us again soon!",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17f2382c-dbd5-4f8b-bd22-b4f43cd30583",
"author": "Denzil Shinn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUASjtv8uI9mNxFPuBaSf5riwPVJFeu03wBJjemRP_7YnTy-tT0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2013-11-08T03:22:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Denzil, We're delighted to hear about your experience! We love that you had such a great experience! Thanks for sharing We look forward to serving you many more times in the future! Sincerely, Mini Mall Storage",
"replyDate": "2023-06-24T16:43:26.000Z",
"tags": [],
"sentiment": "positive"
}
]
}