{ "summary": { "average": 4.8, "total": 307, "distribution": { "1": 12, "2": 0, "3": 1, "4": 8, "5": 286 } }, "reviews": [ { "id": "9910cb76-d1d4-46d6-b4c4-b987081939cb", "author": "Amy Beene", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-b8W0XC-TsV2aHug46a-ZbCk3McEGN7h55Wfvz3LgkIJqdQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-13T14:05:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If
you have any more feedback or need assistance in the future, feel free to reach out.", "replyDate": "2026-06-17T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "97a5dfcb-d2b4-48d7-95f5-54b4a958a689", "author": "Jersey “Jersey” Saylor", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgqEMGQqpAp7exvxLf9YgTiBzMJ4lzGGFtIEOhbbvHjwO3IDh7Vg=s64-c-rp-mo-br100", "rating": 5, "text": "The staff member Tina was professional and very helpful!!", "date": "2026-06-11T16:51:42.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello,

Thank you for your wonderful feedback regarding Tina's professionalism and helpfulness! We are thrilled to hear about your positive experience and are committed to maintaining this standard of service. Your feedback is invaluable to us, and we look forward to welcoming you back soon.

", "replyDate": "2026-06-17T00:28:30.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2cfa80de-5d12-4f5a-a9de-f253266bf054", "author": "Heather Lakey", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRQgwXYkxHB3SiPr1d-xuxZKELPvQa_vNOf5evJODa2B7hHOCO=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-11T16:33:14.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!", "replyDate": "2026-06-17T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "b3cf4987-6633-435e-91ff-b2a92c4119d9", "author": "T H", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4CwNKPJjbRlJJrdmAO-4lhhyMjC4AWPhCdQMwtrUmS7MIGw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-06-04T14:58:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!", "replyDate": "2026-06-10T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "9dc6c1d8-24ff-401b-868e-5587d42d8124", "author": "Lacy Cattledge", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhTnm2_Mq0pu4nBWrtUlvwf9b3573TwA9wGArEhb9F8lGDZg=s64-c-rp-mo-br100", "rating": 5, "text": "Easy process", "date": "2026-05-29T16:07:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Lacy,

Thank you for your wonderful feedback! I'm delighted to hear that you found the process easy. Your comments are invaluable in helping us maintain a high level of service. We look forward to welcoming you back soon!

", "replyDate": "2026-06-03T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "1b919f17-89ac-4fa6-a1b4-5bc383501ba9", "author": "Zakeeia McMorris", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhtKjn_R1NLjle3pXkF9NpprLHrOsL9l9VL0AcHpqh36r5KKMPHg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-22T16:02:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything specific you enjoyed or if you have any feedback, feel free to share. We look forward to serving you again soon!", "replyDate": "2026-05-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "cdc4de62-9c2c-4cfd-8f5d-913a548ac34e", "author": "Nancy Degan", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXivm8ZqAgZ3W1mUXyz5wa2Rcsrn2Bls7_8lR0jAD-7iTYr9Snd=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-21T20:03:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!", "replyDate": "2026-05-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "0f99d795-c2fe-4bed-acb4-a9319a484228", "author": "Eugene Ford", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOQVSgTdtbnoFGssqGIGrVLJppK21TajneQddznfpqN0yUXg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-18T17:15:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!", "replyDate": "2026-05-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "8fd152c6-d08b-45e8-a8b7-813f724258ab", "author": "shawanda strickland", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq2WGXEGCEimaVeuONBmZtllUXMXiTWhZ7Ozx3vNxNvX3NAbBE=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-18T17:06:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything specific you enjoyed or if you have any feedback, feel free to share. We look forward to serving you again soon!", "replyDate": "2026-05-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "618faa6f-8961-4a64-90d4-ac30007c80db", "author": "Jordan Caprio (Parachute Mind)", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIruoANT1FKK9cIpffnOswNikYCrEXmC19whhXyCion8mflHw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-05-15T21:34:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!", "replyDate": "2026-05-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "51a4e8f4-caeb-4b7f-a6d5-2149c38725d1", "author": "Nicole Botti", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI3I-ewPTbE-GNsDmcb47Uf5kNUkE8xgPzenG5a0Qc-2hIvw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-04-21T17:37:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for your 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything more we can do for you, please feel free to let us know.
Best regards!", "replyDate": "2026-04-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "1a77ee8e-81f6-4961-8f6b-f04ee23ca52c", "author": "Spencer Paden", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhcwxDS6UPMl1XGR00VUpjWCgp8lx2D9qELIOWOpUSYV8-7A=s64-c-rp-mo-br100", "rating": 5, "text": "great experience, very clean and super friendly!", "date": "2026-02-28T23:34:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Spencer,

Thank you for sharing your wonderful experience with us. We're thrilled to hear you found our environment clean and our team super friendly. Your feedback is invaluable in helping us maintain high standards. We look forward to welcoming you back soon!

", "replyDate": "2026-03-24T00:28:30.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "06357b0a-6c89-42b6-b907-389e38692998", "author": "Jenny Nicholson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf-nWaIjBg8xVE4k1gM9ule3UWTx7fAfZY1059zXROPESG5A=s64-c-rp-mo-br100", "rating": 5, "text": "Many thanks to Doreldra! You were extremely helpful & very friendly explaining by billing. I have enjoyed renting my unit since October & had questions. I recommend using Mini Mall Storage @ 7097 Commerce Dr. Olive Branch MS.", "date": "2026-02-18T16:07:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Jenny,

Thank you for your kind words and for recognizing our team's assistance during your phone calls. We're thrilled to hear that you've rented a unit and look forward to welcoming you to the area soon. Your recommendation is greatly appreciated, and we’re here to support you whenever needed.

Warm regards.

", "replyDate": "2025-10-24T00:28:30.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "95d7696a-f57d-4f8c-a984-8dba0c4b9033", "author": "Pure Acid Dreamer", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5lrqD-tmI10L6Yjxyh3FmIFXda0K9vOy2kFj9-6XKnuCTtHAV=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Came to get some information on a unit. Doreldra Chatman and Rikkeyta Isabell were both very helpful and friendly.", "date": "2026-02-17T16:53:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello,

Thank you for sharing your wonderful experience with us! We're delighted to hear that our team in Olive Branch were able to assist you so effectively. Your feedback is invaluable in helping us maintain high standards of service. We look forward to welcoming you back in the future!

", "replyDate": "2026-02-24T00:28:30.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "45a14079-0be0-4de6-b108-eebae90cc8d8", "author": "Randall Triche", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOafsrEMkUiVP7Z_559gFoNte-6QnTioWPasrT4HwQVLLqAg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2026-02-17T15:41:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!", "replyDate": "2026-02-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "440e2bd6-1190-4649-b1bc-ccd45884a9f4", "author": "Yohan Luis Matute Ortiz", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZuzPTaIyLroF2kg8McLckV1bG0g3LtP-eHdWAKrfjZOdJaB7t3Q=s64-c-rp-mo-br100", "rating": 5, "text": "Everything was orange!!!!\nExcelent service Doreldrs Rickkeyta", "date": "2026-02-17T15:29:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Yohan,

Thank you for your enthusiastic feedback! We are delighted to hear that you enjoyed the vibrant atmosphere and excellent service. Your input is invaluable in helping us maintain our standards.

We look forward to welcoming you back soon!

", "replyDate": "2026-02-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "61c6fd73-2fcf-410e-be18-5327f7c0a6a9", "author": "Luis Matute", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC9diryM2CrA7de5L9NBchACA-u2jS6WF1sgl6x4TL5UNCfmRo=s64-c-rp-mo-br100", "rating": 5, "text": "Excellent service!!!", "date": "2026-02-17T15:29:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Luis!

Thank you so much for your kind words about our service. We're delighted to hear you had a great experience. We appreciate your feedback, as it motivates us to continue providing the best.

We hope to see you again soon!

", "replyDate": "2026-02-24T00:28:30.000Z", "tags": [], "sentiment": "positive" }, { "id": "539b485f-88d0-46fe-9d93-7c50dc901c24", "author": "Todd", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv5nqQgjXwUa0RroNzCHLs5IkBt5oaiO6re1FIePGGuQUPog=s64-c-rp-mo-br100", "rating": 5, "text": "This place is great. Shannon is professional and friendly and yhe place is very clean.", "date": "2025-12-17T17:21:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Todd,

Thank you for your wonderful review! We are delighted to hear that you found our place clean and enjoyed Shannon's friendly professionalism. Your feedback is invaluable in continuing to provide top-notch service to our guests. We look forward to welcoming you back soon!


", "replyDate": "2025-12-24T00:28:30.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "d2ba6961-118a-4ad4-ad56-901b7905e0ff", "author": "M J", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvWRo-Y7DqDpdMYjlRjyFajA57jUEupo-QDkJCRu-_1JVKdg1W=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The staff here were immensely helpful especially Amy. She truly went above and beyond for me. Excellent customer service! I would recommend this location to anyone.", "date": "2025-12-09T16:30:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello,

Thank you for your kind words about our team. We're thrilled to hear that Amy provided exceptional service and exceeded your expectations. Your recommendation means a lot to us and we're grateful for your support. We look forward to welcoming you back soon!

", "replyDate": "2025-12-24T00:28:30.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "078a94e0-bb3e-471e-8e70-14e5644d078f", "author": "BG2", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKttqqxawBYugPHf05xXRMTdi11GweQhrpNk772WG26UYAx_Q=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-11-05T17:34:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!", "replyDate": "2025-11-24T00:28:35.000Z", "tags": [], "sentiment": "positive" }, { "id": "ff277ab0-ea3b-435b-b8ae-55a4bf3d9c7c", "author": "BG", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-3AmURt5i4zjoNoAQ9bAcduPlrzizC2y72s6IcFpv7z6cFg=s64-c-rp-mo-br100", "rating": 5, "text": "Great place, great staff and excellent customer service", "date": "2025-11-05T17:30:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your wonderful feedback about our facility, staff, and customer service. We're thrilled to know you had such a positive experience. Your comments motivate us to keep up the great work, and we look forward to welcoming you back soon!

", "replyDate": "2025-11-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "fa97ccf5-181d-455c-8dc3-8f10ed709cba", "author": "Brittany Thigpen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhfAzr9Xv_dqrQt0-WZqRPnSDX4gd7R6-h8tCuYE3Tq5JEM9M=s64-c-rp-mo-br100", "rating": 5, "text": "Amy and Rickkeyta are true troopers!! Helped and guided me through it all. They were very informative, nice and patient. Ask for either or you will NOT have any regrets!!", "date": "2025-11-03T15:06:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Brittany,

Thank you for sharing your wonderful experience with our team! We're thrilled to hear that they provided you with informative, kind, and patient guidance. Your feedback is invaluable in helping us maintain our high standards of service. We look forward to welcoming you back soon!

", "replyDate": "2025-11-24T00:28:35.000Z", "tags": [], "sentiment": "positive" }, { "id": "4e66f7d1-1472-4090-908e-7296252fbbe8", "author": "Darren Henson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNcllJYnfcnNEK-Iw0tgWOXYSPvps_LQ2-niWzE2fo66KdbZI8QQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Staff was great!", "date": "2025-11-02T03:24:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Darren,

Thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience. Your feedback motivates us to continue providing outstanding service. We look forward to welcoming you back soon.

", "replyDate": "2025-11-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b538e706-3b1d-4a08-8d5d-d377cb7ddc9b", "author": "MIKE SCOTT", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl8rq9ep4up_P_UnvjBpafJrWH4tkVbejDcmtuVBdMqn7x5fTI=s64-c-rp-mo-br100", "rating": 5, "text": "Hello I came to Mini Mall Storage Today And AsI was finished loading. My car needed a jump. I didn’t know what I was going to do But No Worries AMY Came To Help Assist Me And Gave Me JUMP Start. Not Only She Is professional she also Kind and Loving Thanks AGAIN AMY .", "date": "2025-10-31T17:28:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Mike,

Thank you for your wonderful review! We are thrilled to hear about the outstanding assistance you received from Amy. Your feedback highlights her professionalism and kindness, and it’s experiences like yours that inspire our team. We look forward to serving you again in the future.

", "replyDate": "2025-11-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a020c522-1fd4-466b-93ab-45c205eee47e", "author": "Michea Neal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz30BsTbwaq0sQzgSKPI7C1C2a2yW4QWn12wBQLoe4h6tmNw=s64-c-rp-mo-br100", "rating": 5, "text": "Outstanding support. Easy to get out and into my unit. Both ladies in office were great and very helpful. I have storage unit and parking. Love this facility.", "date": "2025-10-25T20:20:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Michea,

Thank you for sharing your wonderful experience! We are delighted to hear that our team provided outstanding support and that you find our facility easy to access and well-suited for your needs. Your feedback is invaluable in helping us maintain a high level of service, and we're thrilled to have you with us. We look forward to continuing to serve you!

", "replyDate": "2025-11-24T00:28:35.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "d35ef533-27bc-4d4a-9a92-3f6c61330d8d", "author": "Ronnie", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEocOvj852heyUiszb9wCPngfjiwSeYqPNvSR8pytM1OzvnrI=s64-c-rp-mo-br100", "rating": 5, "text": "Extremely helpful and courteous especially Amy i asked her a million questions and she was always attentive and professional. Highly recommend for all your storage needs just ask for Amy she'll get it done, great job Amy!!", "date": "2025-10-10T22:29:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Ronnie,

Thank you for your wonderful review! We're thrilled to hear that Amy was able to assist you so effectively by answering all your questions with attentiveness and professionalism. Your recommendation means a lot to us, and I'll be sure to pass along your kind words to Amy. We look forward to continuing to meet your storage needs.

Best regards.

", "replyDate": "2025-10-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "0fc2cfa1-9852-4b01-9a1d-e0508d05ba53", "author": "Tanicia Sanders", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNsg0o6T63Ks1qtxUqw6ZuE9xUFdHVwgo58WcNyWX2FGatQnk2=s64-c-rp-mo-br100", "rating": 5, "text": "I really hope I spell her name right, but Rickeyta was such a huge help through this process. She was kind and patient ensuring we had full understanding. Phenomenal young lady. Very knowledgeable. Definitely a keeper. An absolute delight!", "date": "2025-09-30T14:53:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Tanicia,

Thank you for sharing such wonderful feedback! We're thrilled to hear that our team provided you with kind and patient assistance throughout your process. Your compliments are greatly appreciated. We look forward to serving you again soon!

", "replyDate": "2025-10-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "448cc4c9-1927-4a50-a9ee-cf4df78db751", "author": "Rickie Green", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNDTHjVMPxSAUgmUG2Cj8EqWhjKEsOIZfp7c3IHo4_UgMfmow=s64-c-rp-mo-br100", "rating": 5, "text": "Great facility. Love the staff. Thanks so much.", "date": "2025-09-29T19:01:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Rickie,

Thank you for your kind words about our facility and staff. We're delighted to hear that you had such a positive experience with us. Your feedback is invaluable, and we look forward to welcoming you back soon.

", "replyDate": "2025-10-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "bd457c8f-cc48-4414-9249-f7e4d724e8b4", "author": "Gabriel", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo9sM-HamH1oL5F7WSQoNJXc8zeaKP1gvtctyryrpY5UWRyQ=s64-c-rp-mo-br100", "rating": 5, "text": "Definitely will recommend to anyone else that needs storage! Amy did a great job getting me the unit i needed", "date": "2025-09-15T17:28:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Gabriel,

Thank you for taking the time to share your experience! We're thrilled to hear that Amy provided you with excellent service and was able to meet your storage needs. Your recommendation is highly valued, and we look forward to serving you again in the future.

", "replyDate": "2025-09-24T00:28:35.000Z", "tags": [], "sentiment": "positive" }, { "id": "1886b4dd-52f7-413c-a5d1-e7e8168873ca", "author": "Amy Lewis", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURKIxJ5pZEAUFsmHkd2S8xjzXWnuPDiAI20d0o8xFz3ihJnfk=s64-c-rp-mo-br100", "rating": 5, "text": "Moved here recently and it’s such nice property! Very clean and amazing staff", "date": "2025-09-06T21:53:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Amy,

We are thrilled to hear that you find our property to be clean and our staff amazing. Your feedback is incredibly valuable and helps us maintain our high standards. We look forward to welcoming you back soon!

", "replyDate": "2025-09-24T00:28:35.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "d8e7d245-e4b8-4514-86a2-2fd64424843b", "author": "Shakira mccutchen", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIle4_NaIQMpgN765mX5xDrW3OgaSBT7yUX6DDjO_6d8Uzhfg=s64-c-rp-mo-br100", "rating": 5, "text": "Annie was super sweet and super helpful!", "date": "2025-09-05T19:39:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Shakira,

Thank you for your wonderful review! We're thrilled to hear that Annie was able to assist you with such kindness and efficiency. Your feedback helps us ensure our team is always providing top-notch service. We look forward to welcoming you back soon!

", "replyDate": "2025-09-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "d17d2f88-c697-4a74-aa52-a4d8e69befdf", "author": "Teresa Massey", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0Mau10ytAyDdye5PZ5nj7-IVnYOsWBwaJC8KqzLAk7kFOHg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Thank you Rickkeyta. You solved a major problem for me today. I think you are THE BEST OF THE BEST. I hope Mini Mall Storage realizes what an asset you are to them. You saved a customer today. I wish I could have dealt with ONLY you thru this process. None the less, you quickly corrected another employee's error and kept a customer.", "date": "2025-08-28T21:37:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Teresa,

Thank you for sharing your heartfelt feedback. We look forward to serving you again in the future!

", "replyDate": "2025-09-24T00:28:35.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "434a2175-e62f-4a0e-bede-011eda32b17c", "author": "Alexandria Barton", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVj1_x-2IYmaKfywAcgQVKrGRrJBOO5e-N1U3PsaV29XcBVA=s64-c-rp-mo-br100", "rating": 5, "text": "This place took care of my stuff I would definitely recommend them. They did great with the transfer of ownership.", "date": "2025-07-26T14:48:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Alexandria, thank you for your wonderful review! We are thrilled to hear that you had a great experience. Your recommendation means a lot to us, and we look forward to serving you again in the future.", "replyDate": "2025-08-24T00:28:35.000Z", "tags": [], "sentiment": "positive" }, { "id": "27f67328-f32e-464a-986d-953638f56ab1", "author": "Jennifer Perkins", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUfIGLSN4z2Mkro9cEz9w_3fpSHHph_lg4FqRDRchRrdE4ZztK=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-07-23T15:41:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Jennifer, thank you for the 5-star rating! We're thrilled to know that you had a great experience. Your support means a lot to us, and we look forward to serving you again in the future.", "replyDate": "2025-07-24T00:28:35.000Z", "tags": [], "sentiment": "positive" }, { "id": "11a3ca97-b361-414b-9bba-a4132f20ac05", "author": "Marius Constantin", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr9pJAoxQUyR8QMNwWKknoLYtbsKRWbj7RgRLt2yzMj2qOJlkU=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-06-09T17:52:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Marius, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future.", "replyDate": "2025-06-24T00:28:35.000Z", "tags": [], "sentiment": "positive" }, { "id": "bf1cbadb-0fd9-440e-aeb6-52966ae441c2", "author": "Ebon Isom", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-stN1THTTu7lpv-B73dzmMydTah22qISee85X7qsjjzKg-hqhYQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The lady(sorry forgot your name) at the front counter was very helpful. Thank you so much", "date": "2025-05-16T19:24:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Ebon, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. Hope you visit us again soon!", "replyDate": "2025-06-24T00:28:35.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "65cd6645-9668-42c3-a4f8-92e019dc914b", "author": "Sylvia Peterson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRoMINkC8gb3sTTs5LvMgsBSAdhXx7xGwZ5R1mHJopHPkfNNaaLg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Kind, friendly and professional. Prices are very reasonable. Extremely clean facility.", "date": "2025-04-24T03:57:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey sylvia, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. See you soon!", "replyDate": "2025-06-24T00:28:35.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "5e67f0fa-b49d-4908-830b-b2eefc0982da", "author": "angie h", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXw8y7MAPFOmuMbCUu6xuvAoVe-0TAnSu4gYsPDSSmFSkVFQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-03-19T01:22:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Angie, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "a3f8f5a6-37fc-4828-ad91-2018174641c1", "author": "Carla Chadwick", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLp6H6lBthYBk8eQnWMkmc_FCcoyrkNnjuU8VGHd7q4u7AzkA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-03-19T00:02:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Carla, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "6f326869-a4f3-4172-af2f-0c4146c4fe7f", "author": "James Kardashian", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-dzqcegafaGojjKS8uWOAa_JDvkrZ3YorhKRfOo7o_SMmwM4z=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-03-19T00:01:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey James, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We look forward to keeping up the great work! See you next time!", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "8f443b91-724b-4783-a750-c0d6c48a531d", "author": "Naporsche Watkins-Murden", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp4UZuY7Y8uqMtLEzW9nty1hR3OQWINRd4WwCpeXyx3M69Ig=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Toni was amazing and made it super easy for me to rent a storage!! I know I asked 5 million questions but she was super knowledgeable and patient with me!!!", "date": "2025-02-17T15:22:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Naporsche, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. Please let us know what we can do for you in the future.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "95cbb85e-2b2c-4028-9c85-b531552199dc", "author": "Terrance", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAfexJ6DAOMlDiue_k5mmzcXqe3JArNjBL61EvVLUX5PpVKNud=s64-c-rp-mo-br100", "rating": 5, "text": "Great place! Easy online reservation and great in person experience", "date": "2025-02-01T17:18:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey Terrance, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! It was a pleasure to serve you.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "cfd41d3e-7619-424b-bb42-69621f642e10", "author": "Logan Eakin", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfayBlQMOpxsigTiHAOCYoc1YcHIRsrcSGl_q_469hd2Diuuce=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-01-29T15:22:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Logan, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "bbec5fff-af38-4880-8add-76728e7436c9", "author": "Darius Gipson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjpW26KKthAkm4R90GHTF4WmbebXWew7CR5Uryv3-fhVWoZmw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-01-27T17:11:23.000Z", "verifiedTenant": false, "featured": false, "reply": "Darius, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "2e156f7f-60f8-4f88-bc04-87ca989192ce", "author": "John Acklin", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4spSuv1vlGMvm0tQNd6wv1dN_qJPHEurgaU078ed1sayTUw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-10-04T19:37:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating, John! We're thrilled to have met your storage needs.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "edefb13a-4307-458e-b6a0-e7dd1acc727a", "author": "April Bass", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlsP7oZrnL-CHVB8fxU3OCtrW0LPR9JcVloWeZvsZ8wJ7jmA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Melody and Toni were friendly and helpful. The facility was clean and in a good location.", "date": "2024-10-03T20:06:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, April! We're delighted to hear that Melody and Toni provided friendly and helpful service and that you found our facility clean and well-located.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "f8ed056d-54c6-49fe-993f-006f4a5982f0", "author": "Jeremy Tennyson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFRLxJ1-kH_emwEPl99RQqAoUqG70KudCYtQ4z8QXymJQZiQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-08-23T17:44:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating, Jeremy! We're thrilled to have met your storage needs at Citizen Storage.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "84d63134-fce8-475d-b43f-8466bdd897d6", "author": "Katina Morrow", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5CpZFpTVdqC1GxyLppGfQehdhFl69zxbuCVqtNNL0DXc_zw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-08-06T18:47:15.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the 5-star rating, Katina! We're delighted to have met your storage needs.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "b5a8f645-bbe0-49c3-9d0f-f26377bf85a7", "author": "Chance", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuT6fWUiE9Qx0cWT3CDpQ3HFc3ScaQ1n_E05bdzj4PjRhA7nw=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience, very helpful, and made sure I had everything I needed!", "date": "2024-04-28T15:16:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Chance! We're thrilled to hear you had a great experience and that our team was very helpful in ensuring you had everything you needed.", "replyDate": "2025-06-24T00:28:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3990cea9-f135-4f45-a28f-fb6875220ff4", "author": "Shelby McCain", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg08XvESQRevZtII1aCXqoEccDRTCbPR602PwxUqzQ_n_aQFRp8w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Awesome costumer service", "date": "2024-04-15T14:54:29.000Z", "verifiedTenant": false, "featured": false, "reply": "That's wonderful to hear! 🌟 We're thrilled you enjoyed your experience with our customer service. Thank you for taking the time to let us know.", "replyDate": "2024-06-24T00:28:52.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "9e10678b-7211-464d-b4f6-c9bae5579e73", "author": "Cynthia Matthews", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyM5_eME1k85L5e0fPgdA2WUgu5JAV2sCcjv1E2JJ7dAC4HSrX=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great customer service makes for an unforgettable experience. Toni was so helpful with my last minute reservation so I could move in same day .", "date": "2024-04-13T17:56:48.000Z", "verifiedTenant": false, "featured": false, "reply": "We're thrilled to hear about your unforgettable experience with us, thanks to Toni's helpfulness! 🌟 It's fantastic that she could accommodate your last-minute reservation so smoothly. We'll make sure to pass along your praises. Looking forward to assisting you again whenever you need us!", "replyDate": "2024-06-24T00:28:52.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a99463ff-315f-448b-bc74-8adee5e7d442", "author": "Jeff Burgess", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_0i8MekUkK1IYZ065KS5NTykGJq7dvC-ZyJHzSvF8TFcjMg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-04-02T19:08:10.000Z", "verifiedTenant": false, "featured": false, "reply": "🌟 Thank you for the 5-star rating! We appreciate you choosing us for your storage needs.", "replyDate": "2024-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "e927d59c-9832-46dd-b156-939f33a99d21", "author": "Ample Investments", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsduaJgDydcBoKVEh9I1dPbK5TEgZjySUlWTuT6hE-wqL5YQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2024-03-27T21:40:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Yes! 5 stars. We did it! Thank you for choose us for your storage needs.", "replyDate": "2024-06-24T00:28:52.000Z", "tags": [], "sentiment": "positive" }, { "id": "80b425ac-af45-4cae-b353-effbbd4b4abc", "author": "Summer Phillips", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6ptZfX5td-iyxN4yb-VDZ8967yLx2KTbeHkz1Twtxtc89Mw=s64-c-rp-mo-br100", "rating": 5, "text": "Very polite service.\nClean storages and overall excellent service. Would definitely recommend 10/10", "date": "2024-03-27T21:09:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review, Summer! We're delighted to hear that our service was very polite and that you found our storages clean. Your recommendation means a lot to us, and we're honored to have earned a perfect 10/10 from you!", "replyDate": "2024-06-24T00:28:52.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "78c92791-dd74-47ba-95a9-2ef8797cee61", "author": "Ray Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjWbfnbGaJ6jvPpm8bZYEOKwUcjSF5E1msbw8m_4MlCZbhuQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2023-12-26T21:16:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Boooom! 5 stars. Thank you!", "replyDate": "2024-06-24T00:29:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "e29cd82f-2375-45b7-b8d0-6c30cbe8cb7e", "author": "Vernon Green", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX59wKcDtCLeEm-ohN57UAEAPAaq8MAbVzhTWYVuRE-vK71iMJR=s64-c-rp-mo-br100", "rating": 5, "text": "Angela provided great customer service. She was knowledgeable of them process and made sure that my needs were properly addressed.", "date": "2023-12-26T18:39:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to share your experience with us. We're delighted to hear that Angela provided you with great customer service and that her knowledge and attentiveness effectively addressed your needs. Angela is indeed a valued member of our Citizen Storage family, and your feedback is a wonderful testament to her dedication.

We always strive to ensure our customers feel well-informed and cared for, and it's encouraging to know we have succeeded in this regard with your experience. Your satisfaction is our top priority.", "replyDate": "2024-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f9031c56-5ab2-4099-9320-f42b08fdbb94", "author": "T Scott", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaT7Fb7BO88ZMdH_N_SxgPqWc2wZCt4Mtma4kF5Q1lt7YvVg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "This was a great place 2 store my belongings the past few months. Would definitely use again if needed! Staff was always pleasant. All belongings came out the way the were stored. No rodents, no mold or mildew. And no crazy smells!", "date": "2023-09-25T15:03:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to leave a review of our self-storage facility. We appreciate your positive feedback and are glad to hear that you had a great experience storing your belongings with us. We strive to provide a pleasant and clean environment for all our customers. No crazy smells!", "replyDate": "2024-06-24T00:29:47.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "b8fa789c-68b3-4df5-815c-9d9705465c7e", "author": "Duane Jobe", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1faKEf3inhPuxIgIu2ouPCUELymLq0QlZMnR0FU416TuVhMY=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Friendly & helpful staff!", "date": "2023-05-16T12:19:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to leave us a review! We are delighted to hear that our staff was able to provide friendly and helpful service during your visit.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "ec5c3524-d927-4a35-afd1-42bdbb962c17", "author": "Michael Freeman Jr.", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPps5n3pUzPBZhto3rFJF0ObbvosrS_y4Rz3lfZRwRNyz6KQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Excellent customer service !!!! Helpful and patient !!!!!", "date": "2023-05-08T20:15:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you Michael for your review! We try to be the calm within the storm.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "da019aa0-6bd1-4cea-b443-6d96f17934bb", "author": "Wendy Jobe", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsttyZ6C_I8NGPn0xVG2rlsBbVNWMpHhmy376iyD69eIwmRA=s64-c-rp-mo-br100", "rating": 5, "text": "Citizen storage was super helpful finding us an appropriate storage unit. We saw the great reviews and decided to check out Citizen storage.", "date": "2023-05-05T15:06:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your review, Wendy! We aim to please.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "ca48e953-6ce0-485e-956e-08863db24839", "author": "Erika Brown", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVIkIRUMfw4eRcNun_ZlYfEcFp_xisfHrJyYMUVW034UhFwD_y=s64-c-rp-mo-br100", "rating": 5, "text": "Very knowledgeable about putting me in the right unit. Customer service was awesome!!!!", "date": "2023-04-28T18:29:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Erika! We are so glad you had a great experience with us. We appreciate the review and we look forward to serving you again soon!", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "bdc7d85b-4c57-4b22-bf2c-cacea6028018", "author": "Tyrone Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL12ASv9BPPZ9hj1DnY8qnsZPwZ4J57Z0dYWyI6RiwvmpxrzbS1=s64-c-rp-mo-br100", "rating": 4, "text": "The personnel at the on-site premise worked hard to follow through on what I was quoted on the phone to the best of their ability. District office needs to update the website information daily, or weekly as prices change. Area is very clean, and on-site personnel are very kind and courteous. Would recommend to others.", "date": "2023-04-21T16:38:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review and for taking the time to share your feedback with Citizen Storage. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "7d3ab81e-9060-4087-8b55-0b6fd48c4257", "author": "Matilda Everett", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcefRc9LqQQsY6du48U8H7V_3B26Sfqq0zFaQV1OvxbHHbdA=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2023-03-31T21:26:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Matilda, thank you for taking the time to review us! We appreciate your feedback. We'd love to earn that extra star. – Citizen Storage", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "f02e4052-7717-4e7c-862c-2346d6fef004", "author": "Matthew Bufford", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGPyRx7RFwYuFqD9tSEoSk79bhec6VBiR4Lq8r3Ic71SBW_ckU=s64-c-rp-mo-br100", "rating": 5, "text": "Great staff . True to their word", "date": "2023-02-16T20:47:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Matthew, this is simply not true. We employ veterans and our family members are veterans. Veterans have a special place in our hearts and value them greatly. You promised you'd be able to make your payment in early January, and you failed to do so. We have been in constant contact with you to work out a deal (our Property Manager, our Assistant District Manager and our District Manager have all contacted you). Hopefully, this will be resolved this month.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7daa2975-d5dd-49db-a39b-36c7192fb052", "author": "Candace Smith", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTmPMzWO7e3SBx_cYVxFDtUqZpfe9qI1uagMT7Hd6saGQO0Hof=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience and customer service!", "date": "2023-02-07T20:04:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank You, Candace! We greatly appreciate your business and your support. Thanks for storing with us!", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "7c7ece83-044e-48cc-966d-fa92a486b644", "author": "Takeira Stephenson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwCWmDfxxYikt5iE3-WzK0XLUAVbQ3xoequAvLNurowCppew=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2023-01-27T23:14:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the five-stars Takeira!", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "d6d28c16-8010-4b16-a26e-d36b73d90f5d", "author": "Amanda Mitchell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWltUTImgm1rLp7xv0hSvb1KNkYbRyxTqKsZ2XSFipX_gWlg=s64-c-rp-mo-br100", "rating": 5, "text": "Great service! Corrie is the sweetest, so patient and professional.", "date": "2022-08-29T14:49:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello Amanda, we appreciate you taking the time to leave us this feedback. We will share your kind words with Corrie.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "4db14f7d-5555-4313-ba83-f71f6b37b42d", "author": "Freddie Moss", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWV2-nAN7k-sqPsq4WnS7aV_E4PuOK2wXEE6iNnu6QD_IEHxcEU=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2022-08-03T17:17:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello! Thank you so much for taking the time to leave us a review! WOW! 5 STARS! We truly appreciate you! -Citizen Storage Team", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "24ba0787-e889-4bb9-96a4-250cc02717c3", "author": "Hannah Jackson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMlRfIFWnuF2-zjowJ9IlMHDd5T6UeqCqCKp9x8LXlneeOUw=s64-c-rp-mo-br100", "rating": 5, "text": "The lady’s at the front desk are awesome and super professional. I got in and out within 10 minutes! Also great prices(:", "date": "2022-07-20T18:10:56.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the review, Hannah! We are so glad to hear our managers made your experience so easy and positive! We work hard to provide great service for all of our customers! Thank you for choosing Citizen Storage.", "replyDate": "2023-06-24T00:29:47.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "56a8d09a-7b2a-40aa-8a92-4afcad802622", "author": "Brittany Thigpen", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfk1loJNe1waOZ1vn5fw0ZQfAEowxtwrdaokveD08w0nJ6MA=s64-c-rp-mo-br100", "rating": 5, "text": "Man where do I start, Ms. Corrie was extremely helpful and made everything go so smoothly! Citizen Storage is the way to go.", "date": "2022-06-15T23:02:02.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the wonderful review and for taking the time to share your feedback with Citizen Storage. Our priority is customer service and we are ecstatic that we met that mark! Tenants like you make our job a pleasure. We will share your kind words with Corrie!", "replyDate": "2022-06-24T00:29:47.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "e1e4fdec-e4e7-477d-8182-7f64b76cfe98", "author": "Karen Barry", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4Nvte8f67PbPIHAgsU-WF7aqm2vjnkFoSKz2g4-hJQUDs6Tsp9A=s64-c-rp-mo-br100", "rating": 5, "text": "I picked this facility due to location and price. They keep the grounds clean and well maintained. Whenever I contacted them they were professional and courteous. I would use this business again", "date": "2022-06-15T17:11:03.000Z", "verifiedTenant": false, "featured": false, "reply": "We can't thank you enough for your kind review of Citizen Storage. We look forward to seeing you again soon!", "replyDate": "2022-06-24T00:29:47.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "c4e0ced5-1275-4888-b46e-51e674545c3e", "author": "cheriblossin Luv", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqRePUlHdiDxGbOWSG5eSpaWWF619gEb19VqfRvFTNWXTZw5p09A=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Let me tell you about this young lady here! When I say she handle business. You had to be standing there to actually see that someone was having a good day but Corrie LaGrone didn’t pay attention to the young lady after awhile got in her feelings because basically Corrie had to ask some questions I guess made the customer upset. But Corrie handle without any pressure and showed me the units like there was no issue. I love her personality, she’s so dang Awesome. I needed this storage and she worked it out she got me in and out. Love her ❤️🙏🏽🤗 I give her a wonderful awesome 10+", "date": "2022-06-11T20:32:35.000Z", "verifiedTenant": false, "featured": false, "reply": "We can't thank you enough for your kind review of Citizen Storage. Our employees really try to be the calm within the storm and are happy to hear Corrie delivered. We truly appreciate you and your business.", "replyDate": "2022-06-24T00:29:47.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "7916320b-7939-4f4c-ba8a-79e054508ca6", "author": "Verna Street", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNBAm9qMnq6mW2uybiUOY1A-04uUhnBcPpoIfk5nWRu-NlSQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2022-05-28T19:02:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much for the five-star review! We hope to see you again soon!", "replyDate": "2022-06-24T00:29:47.000Z", "tags": [], "sentiment": "positive" }, { "id": "4c51fefb-b8eb-4cbd-8a65-bb161cbf1545", "author": "Barbara Carlyle", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9TbFI3g-x_fWfZTjXBGNnpEwNQbrrCMlXtnwQUIy60585vxJq=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I shopped several local locations for a storage unit. Citizens Olive Branch surpassed my expectations. The ladies were extremely helpful, knew the business and were able to answer all my questions. Everything went smoothly and efficiently. Corrie was outstanding. They beat local prices. The property was tidy, clean and safe.", "date": "2022-01-27T18:22:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Barbara, Thank you so much! We are so appreciative you took the time to leave us such a positive review!", "replyDate": "2022-06-24T00:29:49.000Z", "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" }, { "id": "205fbd00-a702-48f5-b1d1-8f3a8a22f934", "author": "Wisdom Dragon", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw6p5gxjNMvJE7rtXidbUU2qzufNuKSBTRSowi4pVqWOevixzNPg=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "The prices are starting to get expensive. It goes up $50 every 6 months", "date": "2022-01-27T00:35:43.000Z", "verifiedTenant": false, "featured": false, "tags": [ "price" ], "sentiment": "positive" }, { "id": "7541f386-c542-4c2d-a7e3-c279d40085e7", "author": "Tricia Cunningham", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3CZ0n6Jev7U4iefHfVANsalXHYJJ_1WyS-owy2AxOq4yfJg=s64-c-rp-mo-br100", "rating": 5, "text": "Corrie was so helpful! I had things being delivered to my storage unit earlier than expected, and she helped my delivery man and helped with a new lock. She went above and beyond to make this experience easier for me. Plus, the location was extremely clean. I highly recommend this storage facility!", "date": "2021-12-03T19:27:14.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff", "security" ], "sentiment": "positive" }, { "id": "3e2c3667-11c2-4a28-bbbb-7cde8b21d3fc", "author": "Dallis Bryant (Ohsoyoudallis)", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVcdbb7rzyR5BwweUGfPDdUXI73CxJWDxmOeORE10ulVYDcRoe4A=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-12-02T19:39:30.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "154327a1-0614-4e57-80ff-292889d7fc8f", "author": "Brittany Thigpen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKdxdbegzl9SbXI496-rOHftOj96MoR0m_R0CTxEn1InaWdyvc7Q=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-12-01T16:59:01.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "16f74ee1-5f18-409f-b853-99c9dce6ca4a", "author": "CJ Brown", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ16a_m2KPAeWVkstH0f7Kv94yfVhV-qwXaJDVv7iTz9UDGrA=s64-c-rp-mo-br100", "rating": 5, "text": "Corrie is so sweet and very helpful.", "date": "2021-12-01T16:58:42.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a634f7ae-c560-45cb-a3c7-194577485553", "author": "Linda Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoHjKTbbeal0s2iS_vKTT6I7xTAHwyeLU-swB0jhXIz9FQ8Q=s64-c-rp-mo-br100", "rating": 5, "text": "I would like to thank Corrie LaGrone For being so patient so helpful kind and courteous. I’ve never been to a storage unit where someone was so pleasant to work with and helpful.", "date": "2021-10-26T18:03:21.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "00c08bfd-13fa-476a-87fe-2e460a31afa7", "author": "Got Junk In Our Trunk", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBA4YD4EQpHWYaJ5qWD7GVrOSkUHOKO95r9p4mkYiz0GhG7ho=s64-c-rp-mo-br100", "rating": 5, "text": "I am an estate liquidator and have rented multiple units over the years from all different companies. The rental manager, Corrie, was very professional, helpful and informative. Availability of a unit in the size I need to conduct my business was what brought me here but good customer service is what will keep me here. I was in and out with a new unit secured in under 15 minutes including viewing the unit. Excellent!", "date": "2021-08-23T20:47:23.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "e8523b3a-3a3e-4ce3-9790-06473844b14c", "author": "percylla evans", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcP2RAoFnraJ23V6SbKcgNRZ-v4N3FS5fZ0PpsHyQC-Z4giw=s64-c-rp-mo-br100", "rating": 5, "text": "I like the fact I could do everything online without even going into the office. But when I did go into the office, Corrie was very helpful. She even helped with boxes, I wasn’t expecting that", "date": "2021-08-23T17:20:57.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "1854a8bb-2878-4dce-a8e0-32515c3f9369", "author": "Nadiah Lawrence", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZqeTNDD_HR8cjrhGUnRq2MxPuPqO0WECbGYBagspKGV_BnbsD=s64-c-rp-mo-br100", "rating": 5, "text": "Service was quick and Corrie was very helpful!! I would recommend this place to anyone", "date": "2021-08-19T21:29:56.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "43bf1261-e50f-49fb-9182-1176e0c7dfb7", "author": "Tyler Seavers", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXG-X7norZwlfk1uvdE9Pr_mDwwluIyfQeuHwulQlg-9unOLvJUZg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2021-08-08T01:42:15.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "3582ad7d-2a70-43e0-a624-243b0ab568de", "author": "Kake Michelle", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfG_JO3T5NM38Epuf6AZ0AsJMImNZ2rDIls94866QHCSeJZA=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "", "date": "2021-08-02T19:40:24.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "a7bef1ec-2c21-4326-8d6f-427a2d325ecf", "author": "Shane Terrell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUP-wQmTdkAof5G1CuovixASIuEb5e1U6mUikCdJZdP2rcJwmqV0A=s64-c-rp-mo-ba12-br100", "rating": 4, "text": "Fast and easy service, friendly owner.", "date": "2021-07-20T19:44:21.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a78fdfcb-1e0d-459a-9c05-07c7ab2b81cf", "author": "Greg Seavers", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRAY38jotLhAjjOzQ7lU0pKxUW6LibsSV05HXjUHZZVXjtGQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-07-17T21:33:10.000Z", "verifiedTenant": false, "featured": false, "reply": "We truly appreciate this wonderful rating! Please let us know if we can ever be of further assistance!", "replyDate": "2022-06-24T00:29:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "19452e33-de70-4e6d-8fc8-1423c16c09f2", "author": "Chino Huerta", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHWmcU4mOldTZVcs8Wj2YxFBXiDPNAJ_Tc63qx_s_4Kluc4OeV=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-06-20T18:08:09.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for leaving a review! Look forward to seeing you again soon!", "replyDate": "2021-06-24T00:29:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "fab81982-09d1-4f5d-877a-18e57e35d0e3", "author": "Tangela McKay", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLPF7kssIQPOGpqUP3lxPJ9dX-SUHGJRhNUjBGZq4PMq2gzb6Y=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2021-06-16T22:15:08.000Z", "verifiedTenant": false, "featured": false, "reply": "We truly appreciate this wonderful rating! Please let us know if we can ever be of further assistance!", "replyDate": "2021-06-24T00:29:49.000Z", "tags": [], "sentiment": "positive" }, { "id": "28f5b980-78c1-4417-a30e-4bb8e346273d", "author": "Jeremy Wolverton", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNPmrlldDycOMe51Bmgnv9yEwYu-YUpYluo7iGsMZCL93pLvm-=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome place and excellent customer service!\nCan't speak highly enough of the lady that helped me.\nThey had exactly what i needed and no wait time i was in and out in just a few minutes.\nHighly recommend to anyone looking for storage units or uhaul rentals.", "date": "2021-05-01T19:21:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Jeremy, we are so happy to hear you had a positive experience at your Citizen Storage. Thank you for your feedback!", "replyDate": "2021-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "dbdb58f1-8572-4c21-a123-5f0c9913d540", "author": "Misty Hurley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkEOO2CqOs4WoBBWSoHUN3JR1X7DxMuwNbwRd7HlO70BDuuA=s64-c-rp-mo-br100", "rating": 5, "text": "Great storage facility!!! Very clean & safe. Mark did a great job making sure I had the units needed during our move! He was also a huge help setting up our Uhaul rental!", "date": "2021-03-27T14:22:14.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "3e24ee62-183a-4bda-89d9-3d4a9a4208cf", "author": "Quilla Cal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMmM6DP8A9zPxGicsHNPnE3Bynv6r6pAaFBAvJFowzcCEu60s=s64-c-rp-mo-br100", "rating": 5, "text": "Facility and staff was extremely nice.", "date": "2021-03-02T21:40:47.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "fa8973fa-b37a-4f2f-860c-b92525e8d53b", "author": "Richard Taylor", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlfjTKHvFuvkeWffffdML0mMqOKNq5dNbq2KpGyogUEVMeUZV67w=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Nice and Clean, and I can rent a U-Haul there. perfect combo.", "date": "2021-02-26T22:32:51.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "d0cba97c-bbf6-4c83-8c03-8015b75b6da4", "author": "Amber Alston", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0Ak9DUUphaGYIkm40J2FrfpmMv4AJZY8qZeMRBcS7CYKFJ0pW=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2021-02-24T19:02:24.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "2151d759-ab42-4dc2-a206-6fe02bfd85cf", "author": "Red Alston", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLllC1eGqB8XulTAJUHlX4Ae0jaLZMgRG8tjGDG8jb6zb2j=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Awesome place, awesome staff,very affordable and overall excellent business. Thanks Mr. Mark!", "date": "2021-02-24T19:02:22.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "eab8f679-e168-46f8-b22a-427c6399cc04", "author": "Tabitha Butler", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4thuPb0ytlNnFdM66FbWJ38FzQPgYS0KmaVp0HZWTPjyepA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Always clean", "date": "2021-02-13T16:37:28.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "0c328eb3-d541-4d33-9f9e-dfb1994a5419", "author": "A Petersen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURgPWeXBJk3LY6nryRIbqpL7RmR3-tQ7Erqr_Ynvo_3JwnitQo=s64-c-rp-mo-br100", "rating": 5, "text": "We had a GREAT experience with Citizen Storage. It was far better than any other storage experience we have had in the area!!", "date": "2021-01-22T18:51:06.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "20436cb1-5bf4-41fa-9851-8e1182ba1b3b", "author": "Corey Gay", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9BgSzcC1il2yZ0V9go4nmYp2Oxu2aX_bc2eQR2kVr5WltrL3CPA=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2020-10-13T07:33:47.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "8f03c79a-655c-4389-9376-a61ed9b41329", "author": "Monica King", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6oV2qgbhzKqtdyAI-o0Iykd22k9tr46JUBNd2XXHOBijcxg=s64-c-rp-mo-br100", "rating": 5, "text": "I was looking for a storage unit to rent and called multiple companies with no success. I finally called Citizen Storage and spoke with Ashley and she sold me!! Her service was top notch! She’s very friendly, knowledgeable, and answered all of my questions. She offered to let me to see the unit before purchasing it to make sure the space was what I had in mind. It was an easy decision to purchase from her. The location is in a great place, and there’s security cameras all around. I definitely recommend them!", "date": "2020-10-12T01:07:24.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "security" ], "sentiment": "positive" }, { "id": "5f8cb82d-e666-48fa-ae92-c515cb802d77", "author": "Tarhonda Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_1_cosvHObpSTNpfHKypYcuGr_j5RdzossmFgu6yLk-RtuQ=s64-c-rp-mo-br100", "rating": 5, "text": "I had a good time in the office with 2 good people very respectful 5 Starts", "date": "2020-09-29T18:13:50.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "b22838f5-23f2-45fe-bd3c-8700dc9b688a", "author": "Rita Gibson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZMWXEupuy1VyNjFg3w1yjHKV087F0Tp9WYDyCDW_tFu3dQQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-09-16T21:24:03.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "f933dff3-6345-4988-801d-873262efb236", "author": "Gregory Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUf61Gk12k4OVw-JM6hKUYnpVx-aMPsIJoCYsDm7jescwnhgyZ=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona", "date": "2020-07-19T00:54:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, Gregory. Thank you for the 5-star review! We're so happy Sharona could help. Please give us a call if you have any questions!", "replyDate": "2021-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "3ee548ea-a7a8-4502-83bf-2dcc383db51c", "author": "Gatcha-_Xxkhamyrn Campbell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvP5RbRG1E7bfmpwS0xnvjKoskk-6IEAkGKduPjO-FArLx08A=s64-c-rp-mo-br100", "rating": 5, "text": "It was amazing absolutely great!!!!!!!!!! Clean an customers service at its BEST!!!!!! You guys awesome !!!!!!! Special thanks to MS, SHARONA ,SHE WAS THE BEST SO POLITE AND HELPFUL !!!!", "date": "2020-06-26T19:51:05.000Z", "verifiedTenant": false, "featured": false, "reply": "We’re grateful for your rating, Gatcha-_xxkhamyrn. We're happy to hear Sharona was polite and we could provide a clean facility. Call us at (662) 469-3003 if you have any questions or need assistance with your rental!", "replyDate": "2021-06-24T00:29:53.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "a227cd7d-8f2a-4eed-a375-cdac7690cc86", "author": "Evette Gibson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4f9FOPulXcJ2ZEcK8RlFRJoZWsuUo_wGhGn9zSgU69Xw8LA=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona for assisting me and all of my needs.", "date": "2020-06-22T04:17:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Evette, thank you for your review. We're glad Sharona assisting you and all of your needs. Stop by the office if you need anything.", "replyDate": "2020-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "311406a4-2e5d-4762-9d74-1547e23f10ca", "author": "LaNeria Shannon", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI61PXDN9tyD54yi0syjHlFw_RweZO7opdC60xDTOVAuGi6_A=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona for your help.", "date": "2020-06-22T04:15:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Laneria, thank you for your review. We're glad Sharona was able to help! Let us know if you need any future assistance!", "replyDate": "2020-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "070103cd-6062-4dd2-9b63-492f8d3bb510", "author": "Jonitha Jolly", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWx8BzgF1-Yb6ixKR4_zKxGwDgdhpkcbMSZbLdAwSnUl6eSFPYZ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona is the best ever be sure to ask for her when you are in are in need of storing", "date": "2020-06-22T00:55:31.000Z", "verifiedTenant": false, "featured": false, "reply": "We think Sharona is great too! Thanks for the positive review, Jonitha.", "replyDate": "2020-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "447f6d64-f8ea-46dc-869d-d6f0d8c727c3", "author": "Latoya Moore", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9vtp1zhVGcQD4Cp2RXOJMzCIpyp0Ol2eIq8aBYSxyp4sDLw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona", "date": "2020-06-22T00:34:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for choosing Extra Space Storage Latoya. We're here to help if you have any questions or need assistance with your rental! Call us at (662) 469-3003 with any questions!", "replyDate": "2020-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "7e3017af-3252-4c27-9a5b-1eaa2eb2501b", "author": "Paris Stevenson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5_4r25rH7x_JLBk7841rE3QHiM8RD8czYpkPuK2Qveholz44=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona is always on the job here at Extra Space great customer service", "date": "2020-06-21T23:05:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Paris! We're committed to providing excellent customer service. Stop by the office if you need anything.", "replyDate": "2020-06-24T00:29:53.000Z", "tags": [], "sentiment": "positive" }, { "id": "a186cd78-7d9e-477e-8a88-ca591369b51d", "author": "Anthony Carney", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKboE4RczOtPKD8KdCooZu1VhOmdxJXgxaRFaRR-wnngbmpTw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks a lot Sharona for helping me out today", "date": "2020-06-21T22:53:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Anthony, thank you for your review. We're glad Sharona was able to help! Let us know if you need any future assistance!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "e58b0311-5d87-4f68-9ef2-edd58e03ed76", "author": "Tyrone Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPErCaSUTY6VGtui3Clqr79863HQOvN8pKmI2Wnybdt-yOFA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-06-16T15:58:33.000Z", "verifiedTenant": false, "featured": false, "reply": "hank you for the 5 - star rating Tyrone! We are so happy you had a great experience. If you ever need anything feel free to call us at (662) 469-3003.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "68514513-b47a-4a3f-a442-078a00205a37", "author": "Thomas Sivley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx1iK7WtggRoma62SGAlusRZzfMflAkk0ijMmTcdnmrI8c4Q=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona helped me out today and her customer service was great", "date": "2020-06-11T03:47:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thomas, we are so happy to hear that Sharona could accommodate you and provide great customer service! Thank you so much for choosing Extra Space Storage! We're grateful to have you as a customer!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "0275daa8-06c9-409d-891c-43ca4eb13b85", "author": "Nena Kendall", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfLBV12McnDwpdNEOAB5i0x1BYn34yQNphzj7qAOT4tZr-pQ=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks a lot Sharona", "date": "2020-06-11T03:43:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Nena. We're glad Sharona was able to help! Give us a call at 888-STORAGE or stop by the office if you need anything. Our team is happy to help.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "68a04835-c643-4e34-97b0-5cca041a1222", "author": "Briana Hyman", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNyaTtJr7ycjudjusvLtmtqdv3BxkaJuC8Pj5zr9RiUU-i7w=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-05-20T23:57:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Our team appreciates your rating, Briana. Thank you for being a loyal Extra Space Storage customer!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "8fb716ef-ead3-4511-aa22-2c2212edbcb3", "author": "Tiffany Glover", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA7v1BG25CggcXDib33XQKrQuaOvl7LWnnIw6m9-N5vGa4dA=s64-c-rp-mo-br100", "rating": 5, "text": "This location extended superb customer service. They were very helpful with finding the location and offered additional help with other issues I was having. The store manager went above and beyond to ensure my needs were met. The professionalism exhibited at this location is greatly appreciated!", "date": "2020-05-11T02:48:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the review, Tiffany! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We truly appreciate the recommendation as well as the 5-star review!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "0641c63f-ed61-41b8-8508-754632ea2107", "author": "Lynn Stoker", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4A-cbG22oPI59J5KyMXV8OFQxiaXzATgeoZjmxkDU2q1cEw=s64-c-rp-mo-br100", "rating": 4, "text": "", "date": "2020-03-30T12:43:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Lynn! We’re happy to hear you had a great experience.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "8558f0d5-010c-4f4f-8bc6-b55ff4f53742", "author": "Lopasheia Thomas", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8sW2cshN_Akj7GHi-p2dfpTVciXkR3T7s0QfK-pqP6kIaog=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona for your help and support. Everything went well and I felt confident that my belongings were left at your store.", "date": "2020-03-27T19:42:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Lopasheia, we're glad Sharona was able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "87f16229-21af-4641-b5db-89948eaf8a41", "author": "Joshua Purviance", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUChxxZwl5wb_kxa-FtUeyPG7qZ8OyyCFR-PYKLVEJ3VYiazzx5=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-03-27T18:01:11.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate you taking the time to leave a rating, Joshua! Don’t hesitate to stop by the office if you need anything.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "87e7efa0-ee3b-4d4f-bf47-2e6107f51af9", "author": "Arita Gibbs", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeuwTaeGbUOGhh9Ot9Jml8ZpDe2MH5Vigr61Mfs6iJGKvQoQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-03-23T00:07:44.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for leaving a positive rating, Arita. We’re happy you trust Extra Space Storage with your belongings!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "8f471ca5-18f8-483a-b44d-452932c46278", "author": "Eltwon Hewlett", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJskqCKeK3dWKrLJb_cbfovjX6pLZTcvvpTvq9PHF1rIBm2mno=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona", "date": "2020-03-19T20:50:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to leave your feedback, Eltwon! We are so happy to hear you’ve had a great experience renting with Sharona. Give us a call at (662) 469-3003 if you need any future assistance!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "434fde36-75f2-4177-ae30-987894eeb417", "author": "Trey Glock", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX819n9J0hdmvi2PhiAH2a-2CfKK5c3PW-SPAi0PVPkxy3cxdo=s64-c-rp-mo-br100", "rating": 5, "text": "Best customer service here ask for Sharona", "date": "2020-03-14T19:12:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Trey! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "01e7700b-fbd3-48d6-a1b1-31378f8f1c50", "author": "catrina randolph", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUwnhjYtfxCzmgkYqTFgvhAVmZcYoh-UNBLwpLMA39COpE3gg6TA=s64-c-rp-mo-br100", "rating": 5, "text": "Come one come all be sure to ask for Sharona she's wonderful very good at what she do", "date": "2020-03-13T19:03:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to leave your feedback, Catrina! Give us a call at (662) 469-3003 if you need any future assistance. Sharona and the rest of our team are happy to help with your storage needs!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "bae3fdab-5cc1-413c-b004-2ec1e4d64853", "author": "Eddie Bruce", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQwO8SGHlRqqUc5NCMSxQgV0GpFyA4UcHS_GC8lr-2Q3nxdg=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona helped me with my rental she has great customer service and nice and clean location", "date": "2020-03-09T00:56:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Eddie, we're glad Sharona helped you with your rental. We're committed to providing excellent customer service. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "3cc4d317-5428-41ac-ad4d-374fa85d66da", "author": "curtina millbrooks", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-HR832P9RqV6OnoveqdNO3uCvi7weVvbFut-IooTAFWzjtQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona is such a great help here at Extra Space she's always looking at for us thanks", "date": "2020-03-09T00:52:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Curtina, thank you for your review. We're glad Sharona was able to help! Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "b47919c9-5510-4be4-b28f-6a48efc5f960", "author": "Rodriguez Oneal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCVQlXAqLN3FkRDTqP20vyrVlYAL4aTAHotzNtIgZMdR1Hlw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona you are always on the job", "date": "2020-03-09T00:13:21.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate you taking the time to provide your feedback, Rodriguez. We're glad Sharona is always on the job. Stop by the office if you need anything.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "1b181a69-f5ad-4466-b1c2-3b60651d470c", "author": "Micah Taylor", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiChHnJZkvJgEhlAoi4DM0r2zMSc0Rooa4O5JVTWiAkyHYkxGT=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was a great help thanks", "date": "2020-03-08T21:35:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Drizzy_playz, thank you for your review. We're glad Sharona was able to help! Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "3d925d04-9d2a-4b6e-b1a4-bf0a8adef7bc", "author": "Demarion Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGaswzzIkfSaj_fWc1avKLC-AeOHCJKnssQ7YBcpSKq6bi3Q=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona", "date": "2020-03-08T21:26:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Demarion, thank you for your review. We're glad Sharona was able to help! Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [], "sentiment": "positive" }, { "id": "2fe9acca-f782-45fa-9204-b9d919520cc5", "author": "Shawanna Tompkins", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIItrSUhIHxxBvZPg8Zr3lXmLYt_7nkaIpNFG5Lx0fuVViHbQ=s64-c-rp-mo-br100", "rating": 5, "text": "The manager Sharona was great!", "date": "2020-03-02T02:54:11.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Shawanna. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2954afdd-692e-4ae2-aaf8-1c1f980d0bfa", "author": "Sherita Dockery", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTS5nJQ6sYpJlsGC4rt7PrdlzoCjLR4F_BsxT_Tra8TyMcag=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona for all of your help. You were very patient and very knowledgeable about the facility and all you have to offer. Very customer service oriented.", "date": "2020-02-29T16:29:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for taking the time to leave your feedback, Sherita! We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience reflects that. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:29:56.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f276023a-6817-4a5d-a66f-09c575eb2316", "author": "Angela Heffner", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlXBFUNphU8KWNM2qbcTQXduu783F7sQj9gOc8igo7kTbeEaw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona", "date": "2020-02-28T17:44:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Angela, thank you for your review. We're glad Sharona was able to help! Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "b09f4961-75ab-4597-9836-d06bc7b69fcb", "author": "bron thegoat", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIldPb_gFUcxmO8tEkh0j0Wd3CUyXbAKAOeDMxfNAt5GR3dyw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks a lot Sharona good looking out", "date": "2020-02-24T22:18:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Bron, thank you for your review. We're glad Sharona looked out for you. Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "2d183f4f-585b-4815-afb9-ea2a3507841b", "author": "Sherry Nelson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUyH-XxgEpVQvmT9fh9MmznTxA1oSEaIqQN2BDY78JclPbKQ=s64-c-rp-mo-br100", "rating": 5, "text": "Come one come all Sharona is here to help you with your storage needs with the best customer services skills thanks so much", "date": "2020-02-24T21:49:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Sherry, we're glad Sharona was able to help! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "3412d693-8854-4ffd-a9ff-9ab8205f5e6d", "author": "Kelvin Mays", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe7RraflszWPnXZcTgTe2uXTC5WAnt5eZcNsvWITspIDdlfNNH=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks for helping me out today Sharona", "date": "2020-02-19T19:00:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for choosing Extra Space, Stang. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "fee9859e-8554-4640-8a06-37d74fe7f44e", "author": "Phillip Channer", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlktI0IMIqoqURmrHQDTA_8A8Zm5hF9TDRyik4ZuyBzuKxxuDUWQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sharona Robinson, assisted in getting us in to a storage unit, we were in a rush and she managed to break down the whole process and get us into a storage unit immediately. she was OUTSTANDING AND INCREDIBLY HELPFUL she was able to get us the best price available. I will be coming back here for any storage needs in the future. I cant stress enough how helpful she was.", "date": "2020-02-18T19:07:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Phillip. We're committed to providing excellent service and we're glad you had a positive experience renting with Sharona! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "6d18b557-c2b8-4f02-8579-b1a24422ab91", "author": "Sue Jordan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV2eM919UaF-xp5mktsVIJY2pj5xYb0Jeb8a8FYYqIi6q7lw=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Sharona set us up for a new unit and absolutely killed it. She found us some special discounts and really showed true customer service. It was a refreshing experience.", "date": "2020-02-18T19:06:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for sharing your positive experience, Sue! We are so happy to hear you’ve had a great experience renting with Sharona. We really appreciate your business and are here to help if you need anything!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "cdb79e9e-4233-4520-b6fc-b3b156fede66", "author": "Brianna Channer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOE9gADceV3XfILZsZ0xO3cNa5x3GsMY5WXqXqbyc3bv9BrA=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was very helpful in assisting us set up a new unit! She was very accommodating for our needs.", "date": "2020-02-18T19:02:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the review, Brianna. We pride ourselves on having a friendly, accommodating staff and are so happy Sharona was able to assist you! Give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "316e7013-a2ec-43dd-b4c8-8d6d2f8a2916", "author": "ambriella", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUetoz_np_rZNmAlxJ7ospYaeBnJ92PDtkE065_6uu1tGSTwDsd=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks sharona", "date": "2020-02-11T02:47:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Ambriella! We're so glad Sharona was able to meet your storage needs. Stop by our office if you need anything!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "19d8f2b4-ea48-4036-aeb1-a4a8430e8b5f", "author": "Patricia Hammond", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKksgPDU820tcpVthfYJy7uzaJt3v52kqLHuKg3NQRRLjvY1Q=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks sharona.", "date": "2020-02-11T02:47:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the 5-star rating, Patricia! We're pleased to hear you've had a positive experience with Sharona throughout the rental process!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "db4c4772-a1b7-4af9-b32e-04ff7af3ea36", "author": "Kmj World", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFnc13yVTzLuZWV6ZuWXa2VGIHw2vHpBkhQb1tbLJLkiCFNZx6=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks sharona!!!!", "date": "2020-02-11T02:44:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Kabria, thank you for the 5-star rating! We are thrilled to hear your experience with Sharona was positive and are excited to have you as a customer!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "2b79e127-e9bd-4da8-8b2c-8c08d1f220ab", "author": "Terrica", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpBLtzjZ_RcZxr8ofDAlKhbTGNQpjJ8f6X1I5UXeAudkRYpA8=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks for all of your help Sharona", "date": "2020-02-11T01:43:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Laterrica, thank you for your review. We're glad Sharona was able to help! Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "0450a432-1e07-4e6f-ba47-b72982cd2a0e", "author": "Easter", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIySG11dCIA9na7LbBUsyY4ZC_F_2utzfQmO00n3e6F5xCqA=s64-c-rp-mo-br100", "rating": 5, "text": "If you are looking for storage stop by here and ask for Sharona", "date": "2020-02-11T00:21:52.000Z", "verifiedTenant": false, "featured": false, "reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Easter!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "c52a165a-3972-4df6-9b57-98d9670ccbbf", "author": "walter chalmers", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSxw18-AepTHBr-wbJ8unOUvcILvzxvDtCdZ_nBeZR2Vquaw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona you were wonderful great help", "date": "2020-02-11T00:20:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Walter. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "4df1aa8b-7e42-4ea7-b55f-b4a9013eb6f7", "author": "Anna", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnidIHJ-JLvkuM89PE5Ig3YUupiNvAwc6KwsxOf9PsxGGFRxKy=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you so much for the help Sharona!", "date": "2020-02-03T21:47:18.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Anna. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "70f6731e-3e83-440c-88ec-d27c4a48a5f6", "author": "LaNeria Shannon", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdaz5-Xy43UmQbclGvmRi2JT8EJ8EdMsrYclvgiTehMKTSsw=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona for the help!", "date": "2020-02-03T03:23:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Laneria. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "8a12160e-6675-418e-844d-d5640231eb5b", "author": "Cris Guerra", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnEGgPedHiTWmrMVj5Sq4JpdvZtQzlrbcvEaPRqiDtBttbHg=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona has great customer service the location always looks and smells wonderful", "date": "2020-02-02T19:02:35.000Z", "verifiedTenant": false, "featured": false, "reply": "We're committed to providing excellent service and we're glad you had a positive experience renting with Sharona! Your feedback is appreciated, Cris.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "0a4a3fbb-c3f3-4e05-b56f-2efe4f694e0d", "author": "Carmela Collins", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX0tsUdmJHEpjp05nXKLBI7h-0MyvE4cRGyRtUIwgZkfk4T8rqTQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Thanks for your help Sharona I can always count on you..", "date": "2020-02-02T00:40:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Carmela! It's wonderful to hear that Sharona met your storage needs! Our team is here to serve you so don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "61c4550e-adf4-4253-931f-141a16380456", "author": "Cortoria Sample", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjbTSD9YGNx2SbN42PPb8VzEBY7HcFq5jarK0A7cgEs9MnQ9VrYA=s64-c-rp-mo-br100", "rating": 5, "text": "I came in today to rent my first unit and when I tell you Ms Sharona really showed me the best customer service and her location was very clean thank you for all of your help", "date": "2020-02-02T00:37:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Cortoria! We're committed to providing excellent service and we're glad you had a positive experience renting with Sharona! We really appreciate your business and are here to help if you need anything.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "342447b1-7418-4b19-8aec-a770b08aa86e", "author": "Nartavious Ingram", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeaUhSgX169TxVWVJuH5zSL5bTYY2Gh8JkasTQg2-F_QqbFcqZ=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona!!!!", "date": "2020-02-01T02:42:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the 5-star rating, Nartavious! We're pleased to hear you've had a positive experience with Sharona throughout the rental process!", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "283bcdb1-65ea-464e-ae9e-72b9eeb30691", "author": "antonio hickey", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3I5nqxjoU7zsYh7M5mSiwYeR3vVkiE0gl2yRJhXgz6njZnA=s64-c-rp-mo-br100", "rating": 5, "text": "Thank you Sharona!!!!", "date": "2020-02-01T02:41:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for your review, Antonio! We are thrilled to hear your experience with Sharona was positive! Give us a call at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:30:14.000Z", "tags": [], "sentiment": "positive" }, { "id": "1f282f61-5600-4081-8c83-706b2ae44768", "author": "Chad R", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuFiip6aDEsQ2kgfTp3zgERb9cTaGiFr6RkcliY5xAFu7fGARg=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was amazing! She was very helpful and professional. The entire transition was quick and smooth! Would definitely recommend!", "date": "2020-01-31T16:03:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Your recommendation means a lot to us, Chad! We're so happy to hear Sharona was able to provide exceptional customer service as quickly as possible. Stop by our office if you need any future assistance!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2d6aaba2-7a3c-4085-b2e1-b4fc1a739d03", "author": "shannon odom", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlDDYuCzGaIaX3OLAv3fcU68fT_FLRw3qFj7xbwWHlPasuig=s64-c-rp-mo-br100", "rating": 5, "text": "She was great fast and helped me with all my needs. Very friendly customer service .", "date": "2020-01-30T23:06:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for your review, Shannon! We are thrilled to hear you are happy with the service you received! Stop by our office if you need anything.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "85a314fe-7e70-455c-8010-08801b9bc321", "author": "Tatianna Malone", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbCgujqz8ciyvAphGS5_V65mTQchOyrJB5WkZmo2iBv25KaH7P=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Sharona you are the best thanks for your helping hand today wonderful customer service", "date": "2020-01-30T19:51:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for choosing Extra Space, Tatianna. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "0906b899-ba7d-4b25-a83c-58ac0042d543", "author": "Marcosha Shipp", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN52oSeUxzoQcGkzEsR7IY1czoGcLQzCj9l48qjXQhjrD7aQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was my store manager she help me get everything done. Very easy and simple too get me what I wanted she was very helpful and professional.", "date": "2020-01-30T04:39:55.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Marcosha! We're so happy to hear Sharona was able to make your rental process hassle-free! Give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b9208a5f-af76-49d7-8569-527abcdf8ae9", "author": "Kaitlen Marion", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9Xr2EIYFwKso2Wnn7Bkec-8iNe6lBVndsm_4ZaufshLdkNw=s64-c-rp-mo-br100", "rating": 5, "text": "Best location I’ve been to thanks to Sharona.", "date": "2020-01-30T04:30:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for sharing your positive experience, Kaitlen. We're committed to being your go-to stop for all your local storage needs! Sharona and the rest of our team are happy to help, so let us know if you have any questions!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "a39224d3-9413-4ad7-9ece-c8e835298ce9", "author": "LaNeria Shannon", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKvDaEJsb6TWhLxNgPnKyUq9pen8VCGBkdSnk0BecJ8qRLoThL=s64-c-rp-mo-br100", "rating": 5, "text": "Great service thanks to Sharona!", "date": "2020-01-30T04:08:43.000Z", "verifiedTenant": false, "featured": false, "reply": "It's great to hear from you, LaNeria. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "03eb7abc-b188-4342-9c5d-adb577467f0c", "author": "Talecia Toney", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWzEnkDT4Dx7nGLi_raFIWt9OSxFtf45JX97SU8vNXr4aEj8M=s64-c-rp-mo-br100", "rating": 5, "text": "Today I had the best customer service care from Sharona she's very friendly and professional thanks for helping with my unit", "date": "2020-01-30T02:16:03.000Z", "verifiedTenant": false, "featured": false, "reply": "Talecia, we are thrilled to hear your experience with Sharona was positive and we are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need additional assistance.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "186e0dbd-4b71-49dd-bc33-8013d5cabc21", "author": "Trenia Toney", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvQOU02wOSrRKdGEV-GMlpqJWH3pWVL5_GR1WjB0hU8d14s_MV=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona girl you rock thanks for answering a few questions for me today and always keeping a clean and safe place to store my items", "date": "2020-01-30T01:36:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for choosing Extra Space, Trenia! Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything else to assist with your storage needs!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "2578261c-278e-494d-a91e-025da1da9e40", "author": "Cliff Lay", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV5o0XuGe8bKJbEDxozdDm24hxvdOga9jBIJVcZL_vSCLoKA=s64-c-rp-mo-br100", "rating": 5, "text": "If you are in need of a storage and want the best customer service come over here and ask For Sharona", "date": "2020-01-29T23:38:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Cliff, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "f8e454d0-897d-4627-ad92-9d6ed41eb0ad", "author": "Sarah Mcdougal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7tHlswLoVBRcBf4qUwgy05ruEM3iH0rDDqdUviSlqfvmwZg=s64-c-rp-mo-br100", "rating": 5, "text": "Ms. Sharona Robinson, very professional explained every detail I was in and out in no time.", "date": "2020-01-24T23:44:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Sarah! We're happy to hear Sharona was able to meet your storage needs in a timely manner! Give us a call at (662) 469-3003 if you have any questions.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2bb575b5-9281-4cbd-af02-1e2df29b97ae", "author": "Rodney Lee", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmndIDAe_wzzJvjnhKorT4jmJsfAQ1rrtg-S8ccDcTjVHt0fBhHA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Thanks for your help Melissa, very clean storage units & the best prices thru out the tri-state area!", "date": "2020-01-21T04:39:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Your feedback is appreciated, Rodney. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything else to assist you!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "01ffd5ab-a17e-4539-81fe-cefb1bfc3ccc", "author": "Zac Haskell", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuDRQ050OVjYwKB1qjb-oXOukkmTQO7_4HoBXtqOtzqc-GPIHV=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Thanks Sharona for helping me get the unit I needed. Very friendly.", "date": "2020-01-17T18:45:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Zac! We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "efcc3f71-1c52-432a-8a0c-4fc55710bc23", "author": "Steven Jones", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdslLh4PMIa8Vr1me81oZHg3fSLGMHzoaLzyFN3AzBMYEl-Q=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona helped me out today thanks a lot", "date": "2020-01-14T21:43:57.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Stevejjc32. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "f637dd46-db5b-448d-8ed7-96ecee88d748", "author": "Emy Rutland", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS9wTiqENKiVrMAUJGP643LlR02hHUwj92QOJs3n8CQG0Kgw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-01-11T18:47:28.000Z", "verifiedTenant": false, "featured": false, "reply": "We're proud to serve customers like you, Emy! Thanks for leaving us a rating.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "20747dc7-de7d-4268-8e39-446cbf68a476", "author": "Craig Cooley", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1NTZuuGb4gLQfksdII-OTOd3dZ9FqZ1Bwb9rCfFVjB-bgcTb5=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was my store manger and help me get everything I needed set up . Was easy and simple too get me what I wanted and she was very helpful and professional with her business with me .", "date": "2020-01-09T21:21:13.000Z", "verifiedTenant": false, "featured": false, "reply": "Hey Craig, thank you for your kind words! We love hearing your feedback and are thrilled to know you enjoyed your experience with Sharona. Let us know if there's anything else we can do to keep your experience great!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "5ba4442a-f67c-4dda-b0d8-27f5a5a81fbf", "author": "Donna Sue", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLconJwOC5n3zhCLLt62201F0dZQger0p-oVSty1LcHUGlzMA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2020-01-07T22:50:08.000Z", "verifiedTenant": false, "featured": false, "reply": "We're proud to serve customers like you, Donna! Thanks for leaving us a rating.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "e1d7d2cd-dcd0-47c9-be41-bef1f2f0f03c", "author": "Ladarrius Jones", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpe7iZgMB4jz20aQuI6iu55SisSuAvqEHhotebKyicehcm=s64-c-rp-mo-br100", "rating": 5, "text": "Great location if you're interested in storing ask for Sharona she's a wonderful site manager she has all the answers", "date": "2020-01-01T00:47:53.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Ladarrius. We're glad Sharona had all the answers! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "010e98bd-6b9c-4e95-9b96-756771d9a6fd", "author": "Constance Thomas", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlrVARHN1LuLoItf_1fbf9UPMt_S9cs66MEByppfPqpsm623soZw=s64-c-rp-mo-br100", "rating": 5, "text": "Good looking out Sharona", "date": "2019-12-04T20:04:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Constance, thank you for your review. We're glad Sharona was able to help! Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "7c736de4-c77c-44b6-a774-63b027caf851", "author": "John .Blount", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAbuKRYMPObM2yWV5-cAcTMBPCkYUob_5XDblchG3XbKj6_lGi=s64-c-rp-mo-br100", "rating": 5, "text": "Sharon’s is a very nice person very professional,She good in what she does for things company and very understanding. She explained everything very well... thanks", "date": "2019-12-03T22:00:32.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words, John! We work hard to meet the expectations of our customers, and we're happy to hear Sharon hit the mark for you! Don't hesitate to stop by the office or contact us at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f8ec965f-d705-4d4f-8713-dfd205e05fc4", "author": "Liyah Chatman", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYtqqM3dyTbh09EgGy1JdpV9-B47zQZ-X7iXgsvS67n_EK6iYN=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona thanks for your help yesterday", "date": "2019-11-23T23:32:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the 5-star review, Aliyah! We're pleased to hear Sharona was able to meet your storage needs!", "replyDate": "2020-06-24T00:30:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "a716a9e6-40f0-41c2-9315-d1900e8f2232", "author": "Gwendolyn Starks", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRy_dkbu5Fy2vOy96Fs7Nj0bRx4zUx5Ty3Vl6FnEK7JEw2FjEh=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona got me in and out Friday she was such a great person", "date": "2019-11-23T22:42:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words, Gwendolyn! We're so glad to hear you had a positive experience renting with Sharona. Let us know if we can do anything else to assist you!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "b31129dc-3ae7-47c9-b433-3713dd3e025f", "author": "Kelvin Bowen", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnSLDmmaP4jnucwduT6BMuPeVdec2lUM38wWZ8i3EJRN05JA=s64-c-rp-mo-br100", "rating": 5, "text": "Stop by here and ask for Sharona she's on her job very great customer service", "date": "2019-11-20T23:29:05.000Z", "verifiedTenant": false, "featured": false, "reply": "We're committed to providing excellent service and we're glad you had a positive experience renting with Sharona! Thanks for renting with us in Olive Branch, Kelvin.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "73581c1a-d8ef-4ef8-b138-12d887c12e92", "author": "C N", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJP4W7_0hjc2cVE08dk6V4YsZDFoKjyU8R7IurfiTjHHgc38Wh=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was a great help today thanks", "date": "2019-11-20T23:21:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for choosing Extra Space, Connie! We're so happy to hear Sharona was able to make your rental process hassle-free! Give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "32177870-6d06-4d22-9ccc-d07e74d44a76", "author": "Jennifer Brown", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-WnCJlrQfI_06peRLr0EFwEToMV1CIGr07lcN087ZVUm40w=s64-c-rp-mo-br100", "rating": 5, "text": "This has been an easy experience. Come check them out if you need extra space!", "date": "2019-11-20T17:30:43.000Z", "verifiedTenant": false, "featured": false, "reply": "We’re glad you chose Extra Space, Jennifer. We're committed to being your go-to stop for all your local storage needs! Thanks for sharing your positive experience!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "81682395-ba82-4fb8-b185-e1df6559347b", "author": "Jeri Frostu cf HB h j", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUN5SsiwFT96uccptnqorBXEdUErE6uiOnjfV-iOGpM4dy2Q=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-11-15T20:24:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for being a loyal customer, Jeri! We're glad we were able to meet your storage needs!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "f1867aab-57b0-40a4-aef8-b3ab5944a0c7", "author": "Lula Batts", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4LZXhJW74Va6MAk26VuTTKbQG7OQ8rEpZ8wIBlhC-sdhLNA=s64-c-rp-mo-br100", "rating": 5, "text": "The young lady here Sharona is such a helpful person she's always looking out for my husband and I thanks for your great customer service", "date": "2019-11-11T00:24:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Lula, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Thank you for choosing Extra Space. Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "9c0a8ec7-526d-4085-84f9-04e2975f7e9f", "author": "howard kyles", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrY7cBCrx4duxWqE7U9KpHOdWL2XwchUW4lzcWOR8G6GstHQxJ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona helped me out today thanks a lot", "date": "2019-11-07T17:59:21.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for your feedback, Howard! We're pleased to hear you've had a positive experience with Sharona throughout the rental process. Stop by our office if you need anything in the future!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "b6ffbdb6-f2ee-43c0-9dd3-04c2a473cbe8", "author": "Bankroll JD", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_LM6NsZeZGjgRa9ku11la9WxLDWujehRrklUeJuLDCjpQ5Yyd=s64-c-rp-mo-br100", "rating": 5, "text": "Looking for the best place to store your items stop by here and get the best customer service ever be sure to ask for Sharona she’s #1 in my book thanks", "date": "2019-11-02T23:51:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Jd! We're committed to providing excellent customer service. Stop by the office if you need anything.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "856dbab5-0b7d-442c-9fe6-6ff740ed048f", "author": "Jermaine Greer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfsGZ0NfMpSIYdF8FmHvRorLoFMakCn13K_x4z5mXakZ-YHg=s64-c-rp-mo-br100", "rating": 5, "text": "Good looking out Sharona thanks for your help", "date": "2019-11-01T16:49:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Jermaine, thank you for your review. We're glad Sharona was able to help! Stop by the office if you need anything.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "905d9067-9d02-45ba-b5ea-1e3870548e30", "author": "Victor V", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4N99HEmX0XZKLkJ95mLMNLp2jxR9u9g3T9S200EkZgbY_aBk3=s64-c-rp-mo-br100", "rating": 5, "text": "Great place, Friendly service, thanks for the help Sharona ....", "date": "2019-10-31T17:34:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for choosing Extra Space, Victor. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "98b7d0e6-ec9c-4641-9352-25d51a0e254a", "author": "Ttony Carlisle", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTmLgmb0TL3nDUQS2H-LfkqFz4hHf28v4baOts-woyUeaxZ5A=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-10-28T13:47:17.000Z", "verifiedTenant": false, "featured": false, "reply": "We're proud to serve customers like you, Ttony! Thanks for leaving us a rating.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "7d47ed0e-279c-468e-973a-a5269fbfb315", "author": "Shemmika Newble", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBAXfOc_A6CFqrV3joNQ00xsZd5Ug1Oqx4d0Vgi065PzNZyw=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona answered a few questions for me today and I really appreciate her great customer service and clean location", "date": "2019-10-23T23:26:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Shemmika, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us! Let us know if you need any future assistance!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [ "cleanliness", "access" ], "sentiment": "positive" }, { "id": "7d83d2e3-5466-4203-b899-458f94fcafd4", "author": "Cazarious Patterson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyn_2g81LAb7DCufcER4i80Z_WPdc-YLDatsYWtbKHAbxKr9d7=s64-c-rp-mo-br100", "rating": 5, "text": "If you are in the need of a storage stop by here and ask for Sharona", "date": "2019-10-22T00:21:09.000Z", "verifiedTenant": false, "featured": false, "reply": "This is great feedback Cazarious, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business! Let us know if you need any future assistance.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "1d5c507b-1a28-44e0-b5ba-0ffc642d1005", "author": "Courtney Latrese", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjk0xapkUUgbIWNmbdBzD-L4Xjw3sowGPESRJA9jYYm498QcES=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona for helping me out 10/20", "date": "2019-10-22T00:17:48.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Courtney! We're glad Sharona was able to help meet your storage needs! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "47a5dc3c-2e61-47f2-804e-3dec9b0ed175", "author": "Wakine Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISpCwAlDYCZFgUWkkyoFu96Iqg93PYXSnc9ZaW3aGj8wPYoQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona Thanks a lot", "date": "2019-10-19T15:15:45.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for choosing Extra Space, Wakine! We're pleased to hear you've had a positive experience with Sharona throughout the rental process. Stop by our office if you need anything in the future!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "4e5c43ba-13ff-4a7f-9671-68e875c1a920", "author": "Lundy Perry", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYXEZNfjTqR9TxsxdT9XzIY-A8Q-TxVMCzu8MHFD_7z0b3Ig=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona", "date": "2019-10-18T00:05:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the 5-star review, Lundy! We're glad to hear Sharona was able to meet your storage needs. Don't hesitate to reach out if there is anything else we can do to assist you!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "0987067a-e7c8-48f3-9a8c-0090810be0ab", "author": "Jd Wilson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLe4yXiM528HjkDdVi4GUYve69DWR_iyFsSP0y_XZxRhbMbuQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great help from Sharona yesterday the best customers service I have had in years", "date": "2019-10-18T00:00:08.000Z", "verifiedTenant": false, "featured": false, "reply": "Jd Wilson, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "bf179929-208c-49b3-8902-d2498ce650ac", "author": "Annie Scullark", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoP-o8DhiMJiGvb6TWQtOy0RE7GIMINw9xd5VwMrIINs7XadgKgw=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona is a very nice person great customer service she has a clean location come here for your storage needs", "date": "2019-10-17T23:57:00.000Z", "verifiedTenant": false, "featured": false, "reply": "We're so glad Sharona was able to meet your storage needs, Annie! We make it a priority to provide clean, well-maintained facilities and are so happy to hear your experience reflects that. Stop by our office if you need anything!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "9c390e44-873c-466e-876f-bb38a018f294", "author": "Terrence Scullark", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0Rqw2DsL0HdeLBbdDzT5cGdvynOmZMogC5LLuXL7NsdLDHw=s64-c-rp-mo-br100", "rating": 5, "text": "If you are looking for a great place to store items stop by here and ask for Sharona shes really good", "date": "2019-10-17T20:38:30.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "aef9bc8d-dca9-48d2-a4d7-5e72f9d5aa24", "author": "Jesse Richardson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlwrOazW2oSZbjZxlxPJcrqZli7gXtPotI9LWIOV6OdkvyJ28x=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona helped me out 10/15 I came in to ask a few questions she was on top of everything and made sure that I was happy before leaving thanks Extra Space Storage Sharona is a great fit for your company", "date": "2019-10-17T19:14:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for your kind words, Jesse! Sharona is such an asset to our team and we're so glad to hear you had a positive experience renting with her! Let us know if we can do anything else to assist you!", "replyDate": "2020-06-24T00:30:59.000Z", "tags": [], "sentiment": "positive" }, { "id": "cc092864-12b9-448c-b8b0-7339fe263645", "author": "Alan Singleton", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJewH5flKMXn3ie72jNFh3_BAcOjZxSlc499E1cs8yACE2s9_M=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was real helpful and kind", "date": "2019-10-15T14:57:04.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Alan! We pride ourselves on having a kind and helpful staff and are thrilled your experience with Sharona reflects that! We really appreciate your business and are here to help if you need anything!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "442d00fb-8d4f-41d8-ab36-1c3028a3a6f6", "author": "Chico morgan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOY5Q72T9FeSN7QQNgephgK8xEF1zh_Ahues4ip0Hm-_mH0g=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona thank you for your assistance today", "date": "2019-10-15T01:01:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Chico Morgan! We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "be79c3fb-ca13-4d6c-a887-1b7098a716ab", "author": "Tiffany Neal", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIhntxCky6PVDFkCATdd14EapoXgvVNHkEJfNwFFeRI8pfRA=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was a great help today thanks", "date": "2019-10-15T00:47:22.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Tiffany, we're glad Sharona was able to help! Thank you for taking the time to share the positive experience you had at Extra Space Storage! Stop by the office if you need anything!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "4548343f-4821-45a5-bc20-5aee959095e0", "author": "Anton Payne", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-NsvogvUeZkmD1MYROhAwyk5aG7qgJ63BbmL7xTNlgqf6vg=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks a lot Sharona", "date": "2019-10-14T23:43:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Anton! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharona! Let us know if you need any future assistance.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "c5615188-26f4-477c-b4de-e7ace06ceb72", "author": "Cykeithia Wren", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzuyIkj16u1Ek6PAUG61q5Hg1otaaS6DY8pE5sd20jEYLt1SqCVw=s64-c-rp-mo-br100", "rating": 5, "text": "I had a wonderful experience today with Ms Sharona thanks alot", "date": "2019-10-12T00:01:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for leaving us a review, Cykeithia! We're pleased to hear you've had a positive experience with Sharona throughout the rental process. Stop by our office if you need anything in the future!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "ba9f4c30-b4ea-4f6d-81f9-79f04ce66c6f", "author": "Jtsmouse 1976", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0Nu8PXBQ-AZf374S7hrF3cFADsLWdn8e3413fakQPR5B5cclo=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was amazing with helping me get established with the unit setup and all my needs with moving. I highly recommend her location.", "date": "2019-10-11T20:28:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks so much for your recommendation, Kayla! We're pleased to hear you've had a positive experience with Sharona throughout the rental process. Stop by our office if you need anything in the future!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "8886587c-5cac-4a3b-aa7a-ff0258e0737d", "author": "Jullieta Waldman", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMtRnnT7fqRA3Dm1vgOABc_gAK86DrLZgx9vcNYjV8-VLNIJ8xIg=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Sharona was very helpful", "date": "2019-09-23T20:30:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Jullieta, thanks so much for your review! We are thrilled to hear your experience with Sharona was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "17954109-f3f2-4abf-a2d9-9ce68ab93d47", "author": "Kejuan Dowell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYS5pDwird8GvPEnrbyUgnhAnem0E9Ed9rt4lb_ixH1azgiQ=s64-c-rp-mo-br100", "rating": 5, "text": "Good working with Sharona today she made my first time renting very smooth and easy", "date": "2019-09-13T00:25:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Kejuan! We're so happy to hear our manager Sharona was able to make your rental process hassle free! Give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "a058d393-dc77-4fc0-8ed3-8357d683ed1a", "author": "Walter Weeden", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhHN_Erd8keJl1Dy3zbNCCGT82vYpHRPhlD1HjBVtQOMy0WQ=s64-c-rp-mo-br100", "rating": 5, "text": "This is the location if you're looking for great customer service clean and safe place to store your items be sure to ask for Sharona she will get the job done", "date": "2019-09-12T23:57:49.000Z", "verifiedTenant": false, "featured": false, "reply": "We value your feedback, Walter! Providing renters with clean and secure facilities is our top priority, and we're thrilled your experience reflects that! We're glad Sharona was able to meet your storage needs! Stop by the office if you need anything!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "0118331e-d0e5-4625-adaa-dc5d1cf13db3", "author": "Amber Steele", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbQteSygu9KOEEVzPbRqiMsjA5Razgwuy-Zf4EsKIxDKt-h9nV=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "My experience was very great with this company. It was fast, easy, and a very nice property. Sharona was a very nice!", "date": "2019-09-07T21:48:24.000Z", "verifiedTenant": false, "featured": false, "reply": "Amber, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Let us know if we can do anything else to assist you!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "bada550c-82bb-4ccb-b127-a72582e486b2", "author": "Domonique Coleman", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLc3gCYqMRueg3S6hjNZHfwogCwcrr3WP9lYdl0Bs20di0yEls=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona has a wonderful personality great assist to your company", "date": "2019-09-07T00:19:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Domonique Colemanmhbbc Cnn Hbgbg, we appreciate you taking the time to share your experience with us! We agree, Sharona is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "2bddfd70-53e5-4ed6-ac27-57bf02712ef1", "author": "Mario Warr", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKF2TnPCwKt2tHwbzK0MLk59U4BrXBiCVhYZ3SL1lO_jaGGkQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was a great help today I came in to ask a few questions and she was informational thanks a lot wonderful location to store your items", "date": "2019-09-07T00:14:39.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Mario, thank you for your review. We're glad Sharona was able to help! Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "9409f72b-cfa4-43ac-a20c-7450e5f27502", "author": "Pub Pre", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGIbRuSMnL6QtvTsMOFUswUg5PWAVsis5w_7PToFyI1ieuqLOm=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Sharona has great customer service!", "date": "2019-09-06T18:53:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Paul, we're glad Sharona was able to help! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "eed16f82-b2e6-4950-821d-344a3fcc608b", "author": "C. Carroll", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpY-dKSPLACg3psJpM1YmKLf0kHdMlLQ2wd4e0pBjwOsFtXQ=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was super nice and courteous and she was very helpful!!! Faculty was clean!!! Rate are comfortable for your budget!!!", "date": "2019-09-06T18:37:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Collin, we're glad Sharona was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "f285e3aa-3fec-4bfe-a321-2e83adaec5d3", "author": "Gladys Marshall", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqskdU9lAWP7VWDLQOsK0heNY8AwCUn6GhgWGclLgDMfdUMDivYQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service from Sharona today", "date": "2019-09-02T23:47:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Gladys! We're committed to providing excellent customer service. We're glad Sharona was able to help. Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "e12fe840-2694-41ab-bf6a-0461ae2c7200", "author": "Alodie Curtis", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNvT9FIR1KkdEfho7l1OO3wO6lq1e_x9d0NzBhZi6_Mckt5k4=s64-c-rp-mo-br100", "rating": 5, "text": "The facility is awesome and Sharona was super helpful and nice!!!", "date": "2019-09-02T16:59:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the awesome review, Alodie! We work hard to meet the expectations of our customers, and we're happy to hear Sharona hit the mark for you! Don't hesitate to stop by the office or contact us at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f222a7b8-7a7b-4fae-b8e1-52b2bc4339e4", "author": "Only1T4", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmphkGCmtjs5kNbuvAVU31fwTPEEIaY53UpUv1QPDssMSFzS6r=s64-c-rp-mo-br100", "rating": 5, "text": "I had a great experience with Sharona yesterday she was a delight to work with she is a good person and I have to mention that the location was very clean and the office smell really great", "date": "2019-09-01T21:58:30.000Z", "verifiedTenant": false, "featured": false, "reply": "We're so glad Sharona was able to meet your storage needs, Boyonhot! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need any future assistance.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "cd791921-095d-44e3-b8de-6b96d9d2b106", "author": "nbayu zbm", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrjlRNXrfYfgBS4Ls1a0Epd26JVfKQFS795weNIO8ALaPau5UC=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was such a joy to work with she has wonderful customer service skills thanks Extra Space Storage", "date": "2019-09-01T21:50:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for reaching out to leave us a review, Nbayu! We're pleased to hear you've had a positive experience with Sharona throughout the rental process. Let us know if we can answer any questions about your rental!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "6458d0f1-b257-49d7-a370-306484389cd1", "author": "Bigpatches1", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3cifyK1NkzSm4LR5LJqP7ZSd_N4TNfheeejQkPplBlONPAQ=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks a lot Sharona", "date": "2019-09-01T16:46:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Bigpatches1, thanks so much for your review! We are thrilled to hear your experience with Sharona was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "b778da12-f47d-43cb-9fbc-4ecff3150afb", "author": "Adreyana McDaniel", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFbasN_5w_9UneuoV_-07o3VNaXAcaHF3RV_-miG2dsCE9Xw=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona has been such a great help to me thanks", "date": "2019-09-01T03:46:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the review, Adreyana! We work hard to meet the expectations of our customers, and we're happy to hear Sharona hit the mark for you! Don't hesitate to stop by the office or contact us at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:31:34.000Z", "tags": [], "sentiment": "positive" }, { "id": "2a04d15b-8a30-4fa8-b9b7-6dea7b37794f", "author": "Michael McCarthy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQMWIGI4ZGao3c8KZCpjJ6kGqqh4d7DhcJscsNpAPWKgB7hQ=s64-c-rp-mo-br100", "rating": 5, "text": "I leased a space a few weeks ago and visited again today. On both occasions Sharona was on-duty. She recognized me from my first visit and welcomed me back with a smile. I had two requests which she promptly helped me with and I was on my way. She brings a warm personal touch to the business and is a delight to work with. Keep up the good work, Sharona!", "date": "2019-08-31T22:33:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Michael. We're glad Sharona was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "63f0e939-d53e-42b1-8253-9cc4f86ae84e", "author": "Tricia Potter", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWozrio4oST3Ml37WfFWuBDqMxwfKpgh2xR7N_sfm7w2_LBwTOZ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "These Ladies were outstanding. So helpful!!!", "date": "2019-08-20T22:45:10.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words, Tricia! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office if you need anything!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7df806e8-89d1-4a24-9f95-922944184dcc", "author": "Venester Palmer", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaluWFr0vJScYsisiloWZiftTi0VylDXNxNT0QEpU6xV9fGA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-08-16T21:13:59.000Z", "verifiedTenant": false, "featured": false, "reply": "We're proud to serve customers like you, Venester! Thanks for leaving us a 5-star rating! Don't hesitate to reach out if you need any future assistance.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "9aa9a175-aefe-4c49-bed1-5503fbfecc21", "author": "Daniel Taylor", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5Dqk_J_tSWA-2QvqyLiTfyLqZOKY8DB_nzEQk5oY9D8SlWg=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona was very helpful today. I really appreciate her customer service, it was excellent.", "date": "2019-08-16T20:29:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Daniel, thank you for leaving us a 5-star review! We aim to provide the highest level of customer service and are thrilled to hear your experience with Sharona reflects that! Give us a call at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "2379f111-7978-4442-8505-23c097807ea1", "author": "Jennifer Rushing", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_YaEQuZhEwSsvc2LdKrZYJBKxNpCwEg0OdgllGeKXXZ4fXps=s64-c-rp-mo-br100", "rating": 5, "text": "Got my unit today and Ms Sharona was amazing! Super sweet, very friendly!! She explained everything very well and had me in and out in no time. Definitely would recommend!", "date": "2019-08-16T19:16:58.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Jennifer, we appreciate your recommendation! We agree Sharona is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "f686ca65-7f68-46a0-b2c5-d89c2a8f7d33", "author": "Billistris B. Minor", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD1ANsqgNkFvPpyD7Gk2zO46sMcjW3Y9Vnsb3Fr9iMPjEm0Q=s64-c-rp-mo-br100", "rating": 5, "text": "Friendly, professional and personable service! The terms of the rental were explained very well.", "date": "2019-08-16T16:00:05.000Z", "verifiedTenant": false, "featured": false, "reply": "Your feedback is appreciated, Billistris! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office if you need anything.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "73254636-a885-4ae1-a85f-55041bcfa5b7", "author": "Amy Maxwell", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCn1t2mExD9e83vMo7qk9V4rNcz_3N_FphLTtxk_-A441sww=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks Nia", "date": "2019-08-15T22:01:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Amy, thank you for your review. We're glad Nia was able to help! Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "6fa896a3-db15-404d-ac3d-ed86a6181659", "author": "Derdrick Jackson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZF72TZzqwCx6hj6cTMNzRadR3pti5UZqZ_sEPAPcIylYeK9om=s64-c-rp-mo-br100", "rating": 5, "text": "Nia was great! Very professional and knowledgeable.", "date": "2019-08-15T16:26:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Derdrick. Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff and are thrilled to hear your experience with Nia reflects that. Don't hesitate to reach out if you need anything!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "cb4365e2-5db2-463a-bae2-1423705fa370", "author": "Latasha Walls", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6F7WvPjyNJMxBwfjr9h1XJ07lW-v24-v8VszDUoKdoB8LVw=s64-c-rp-mo-br100", "rating": 5, "text": "Great place ......Very clean!!!! Sharona was very professional and helpful!!!!", "date": "2019-08-14T15:02:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the awesome review, Latasha! We work hard to meet the expectations of our customers, and we're happy to hear Sharona hit the mark for you! Don't hesitate to stop by the office or contact us at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "ea680234-4f8f-487f-ba8c-e0deddea256b", "author": "Kim Verna", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9d00dzZyOzxahjgHN2XnS78tVuhcyvapPd2tE4uCbPJ7kaw=s64-c-rp-mo-br100", "rating": 5, "text": "Great service, clean and quick..Sharona was very informative and pleasant to deal with.", "date": "2019-08-10T21:20:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Kim. Thank you for taking the time to leave your feedback! We're glad to hear the service you received at Extra Space was great! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Sharona was able to help. Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "cleanliness", "price" ], "sentiment": "positive" }, { "id": "7d379275-2336-4da5-ac58-d09e9d8af417", "author": "Antonia Mays", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgltbBHVGLHiHYUtNoyqy9b-XIEEKvsU0C0l1lV1Cajgw4UbLoxw=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks for helping me with my new account with Extra Space Storage", "date": "2019-08-10T16:59:46.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Antonia! We're so glad we could meet your storage needs. Stop by our office if you need anything!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "317f82b5-2934-4a31-a36d-7189da9d905e", "author": "Lorris Craig", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUGqbhzISZHzNTCg68F0ZuECox89mYWfAEFaGiWmAdDNXZIw=s64-c-rp-mo-br100", "rating": 5, "text": "If you are looking for great customer service and and safe place to store stop by here and ask for Sharona Robinson she will get the job done", "date": "2019-08-10T00:15:33.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the kind words, Lorris! Security is our top priority and we're so glad to hear your experience with Sharona reflects that! Let us know if we can do anything else to assist you!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "security" ], "sentiment": "positive" }, { "id": "768ebdbc-3cbc-48ba-8313-0271ffa7173f", "author": "Quinton Depriest", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYEQrFWmAw3aLNC_xLrMBhEJ9v3ZzE-vZxlK81IYevckd-hQ=s64-c-rp-mo-br100", "rating": 5, "text": "Thanks to Sharona Robinson for helping me handle a few things with my account today I tried to pay her instead she wanted a review thanks for all your help I see you really enjoy your job", "date": "2019-08-09T23:58:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the awesome review, Quiton! We work hard to meet the expectations of our customers, and we're happy to hear Sharona hit the mark for you! Don't hesitate to stop by the office or contact us at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "d1077812-66c4-48a0-8c07-908b5f56932a", "author": "Tony Sivley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMczn-vPiMGDQKZ50lfIxCbd0QYeh3eBcOWnfpNEO_eVSy5Q=s64-c-rp-mo-br100", "rating": 5, "text": "Today I was assisted by Sharona Robinson very nice and helpful she had a very clean location I feel safe to store here thanks", "date": "2019-08-09T23:49:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Tony, thank you for your feedback! We're so glad Sharona was able to meet your storage needs! We take great pride in protecting your belongings. Stop by our office if you need anything!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" }, { "id": "7a658060-33dd-4442-afd1-76f70ba28af4", "author": "Sandy N", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMbBQATpxv_B2FSIK9E0nDMdpVKhFarPjj4r6jpWlUXNhoZKk=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona helped me today thanks", "date": "2019-08-08T17:58:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Sandy, thanks so much for your review! We are thrilled to hear your rental experience with Sharona was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "4999581f-6269-4abf-bbba-a4438ad05b3f", "author": "Felicia Huery", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp4_mfLoGK4sLXX-iGNohnMbWp_sErU4HO2weMPKOunDkM_cm5=s64-c-rp-mo-br100", "rating": 5, "text": "I came in and got my first storage and Sharona Robinson helped me she was very detailed and nice see made sure to show me how to work my lock also very clean office and units", "date": "2019-08-08T00:03:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Welcome to Extra Space Storage, Felicia! Hearing that you had a positive rental experience with Sharona is the best thing we could hope for! We take great pride in keeping our facilities in top-notch condition! Let us know if we can do anything else to assist you.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "cleanliness", "security" ], "sentiment": "positive" }, { "id": "b65aa3ca-e7be-40db-948d-1c0a2e0b0c63", "author": "Terrence Scullark", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURA2HiDRzewK9pK3no2_9WvcA75_E_SzubliKe1LVfN1hdKBVc=s64-c-rp-mo-br100", "rating": 5, "text": "Sharona Thanks for helping me out with my unit today such a wonderful young lady", "date": "2019-08-06T23:51:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Terrence, thanks so much for your review! We are thrilled to hear your experience with Sharona was positive and are always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "e7b142ab-aa3e-46ec-88cf-7d22a8bf44ab", "author": "Sherry Nelson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLil180NpgE1r1trhFhknUPFv9ETLbURDFjdjYzfT1mRNWc4Q=s64-c-rp-mo-br100", "rating": 5, "text": "I would like to thank Sharona for helping me handle my payments today she was very easy to deal with", "date": "2019-08-06T23:40:20.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for reaching out to leave us a review, Sherry! We work hard to meet the expectations of our customers, and we're happy to hear Sharona hit the mark for you! Don't hesitate to stop by the office or contact us at (662) 469-3003 if you need anything.", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "price" ], "sentiment": "positive" }, { "id": "fabccde4-d022-4b72-900c-120d645bbd85", "author": "Solita Hill", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWcKJzQwVUyfCKNyK6srsrcpYyn731e2CFWRu0EGTkIc7q2g=s64-c-rp-mo-br100", "rating": 5, "text": "Desiree was absolutely phenomenal from beginning to end! Her professional tone and friendly manor over the phone assured me that she was knowledgeable and willing to help. When I arrived at the facility, I was met with the same welcoming assurance. She explained the rates, insurance, benefits of a climate controlled unit, the processes (move-in/move-out) and even walked with me to the unit I was leasing. With so many moving parts during this relocation, I NEEDED this to be a seamless process...and it was. In my experience, this kind of service is a rare find.", "date": "2019-07-18T20:50:37.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Soli, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're glad Desiree was able to explain the rate and walked you to your unit. Let us know if we can do anything to assist you!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "48948e4c-6a6c-46b2-9929-4784af715595", "author": "Claudia Grissom", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvjAWPxBKF3G-JyVLNzDWT8orc1KeNmSFiq9pcz1i6_Xf5AA=s64-c-rp-mo-br100", "rating": 5, "text": "Extremely pleasant", "date": "2019-07-10T21:39:17.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for leaving us a review, Claudia! We're pleased to hear you've had a positive experience throughout the rental process! Stop by our office if you need anything in the future!", "replyDate": "2020-06-24T00:31:41.000Z", "tags": [], "sentiment": "positive" }, { "id": "62bd42c7-bdda-40dd-b393-067168812923", "author": "Jamie Wright", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOtdQQ8M-DqILmEs3YJ6tOb_UxYLTY8pqALCcHOuYmWsKBjUWA=s64-c-rp-mo-br100", "rating": 5, "text": "Very helpful when I rented the space. I recommend.", "date": "2019-07-05T15:08:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi, Jamie, your recommendation to friends and family is the best compliment that we can receive! We're absolutely thrilled to hear that our staff was very helpful during your rental process! Thank you for being a loyal Extra Space Storage customer.", "replyDate": "2020-06-24T00:31:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8bb3d292-46cb-40e6-a33a-925429e5d57d", "author": "Gay Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNPdVH13p9irMsPL2Q58PPtmWIdaf8XyrbFaiwEyG_RF4gpQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Fabulous customer service.", "date": "2019-06-24T21:18:16.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Gay! We're committed to providing excellent customer service and are glad to hear your experience reflects that! Let us know if we can do anything else for you!", "replyDate": "2020-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "e5f23502-5b08-49ef-a9a7-60b44e477c41", "author": "Linda Fason", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaoS5rY2KD2Q3g4kM7JYWeZWcLBJTMzpCj_2-pzholL2szYg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-06-16T23:28:51.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks Linda! We're glad you chose Extra Space Storage. Stop by the office if you need anything!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "9f662425-3e3a-4099-a2a6-1a5c18f596e1", "author": "Dr. Chante' Fason", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItz41TfGabOqMCRFCTpaMq5RFRI6608kgK-R-e3AQBmc8C8w=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-06-16T23:27:12.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the excellent rating, Chante! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage. Don't hesitate to reach out if you need anything!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "fe1bc922-3b0a-4e24-9b41-f0e5d5482182", "author": "Lashana Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa1lcUOPEoCzZXgVHCAYl21a1km5koITnJEYy5zSf-C1uvNg=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-05-22T16:26:19.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for being a loyal customer, Lashana! We're glad we were able to meet your storage needs.", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "c0455c83-404e-43a9-b340-54977c02f991", "author": "Mariah Gray", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWez_9QNA6vZenZC-I00YlUVDec6XvNLtA9LXFa-yW0wl4VKqxL=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-05-17T19:27:07.000Z", "verifiedTenant": false, "featured": false, "reply": "Mariah, thank you for the 5-star rating! We're thrilled you had a positive experience with us! Stop by the office if you need any future assistance!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "305d7f7b-ac54-45d1-9a26-e11c97a742ac", "author": "Lavadius Fason", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxcdvh59P3sCPV6-_kq32kvLQaxCEm-h3jbWL37hnGtFVttIS2=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-05-17T19:22:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Earning a 5-star rating from you means a lot to us, Lavadius! Our team is here to make sure you have a great experience while storing, so let us know if we can do anything else for you!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "dcd66cb3-c017-4685-8842-8e6db107da46", "author": "Brittany Fiester", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0-QlmSmSQjdqABstBRJK_H2Jc2fGqQjhXucnp6I-RijDVvQ=s64-c-rp-mo-br100", "rating": 5, "text": "Super helpful and nice!", "date": "2019-05-17T18:38:08.000Z", "verifiedTenant": false, "featured": false, "reply": "We appreciate your review, Brittany! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything from us!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "626408ee-25e5-4be4-8e9a-a2ee28e2fa94", "author": "Lotta Hill (Anon)", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqarFSxgqR3w5jQMb9whDrubFzgTreHv_-la4A55PLSe0KZPn_eg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2019-04-16T21:39:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for allowing us to assist with your storage needs! We're here to help if you need assistance with your rental. Call us at (662) 469-3003 with any questions!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "a7d576d4-2f72-407f-a075-acf187952dcf", "author": "DCB", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4a2pwsMpVlEYB5XXLgiMk_Hv3PEZcxwCFBJP1NnPcggGrzQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-03-30T17:31:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for your review, Dan! We're glad we were able to meet your storage needs. Don't hesitate to reach out if you have any questions!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "1452aeb4-1571-450c-a9a2-2b9549c3e27d", "author": "So JonQ", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKLS4FL8vHqeQa91GtrcGEMQKIBD1yycZxgi-0qztfXzlYHw=s64-c-rp-mo-br100", "rating": 5, "text": "The service was exceptionally fast and the employees listened to all of my needs. They were very thorough and made sure I understood everything - Great customer service.", "date": "2019-03-29T21:27:06.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Jonquille! We are so happy to hear we were able to provide you exceptionally fast service. We're glad our team listened to all of your needs. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8734e3d6-7d7c-4334-a364-4e26e08dc2ce", "author": "Gina Nicole", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM0n3VXTg6KOEgkLBPbNYGy6ep6pwmGz9CMPw4fk4MQkOUBg=s64-c-rp-mo-br100", "rating": 5, "text": "Their storages are so spacious ...such friendly customer service. For any storage needs a highly recommend this place", "date": "2019-03-29T17:51:36.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Gina! We're so glad to hear we could meet your storage needs, and we truly appreciate your recommendation! Please don't hesitate to reach out if you have any questions!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "4dbafd12-f71e-4eb2-bcf7-cead6598c922", "author": "Malanda Shelton", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8ekBgijKTQUH05GvXqWpT3ORvs6y1bqNoN4rEGVCHWiVD2g=s64-c-rp-mo-br100", "rating": 5, "text": "Desiree was amazing and very helpful", "date": "2019-03-29T17:49:52.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Malanda! We're glad to hear Desiree was able to help! Our team is here to serve you, so give us a call at (662) 469-3003 if you need any future assistance!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "8ff97a4a-99ef-4acc-b1c5-e9ad642838b6", "author": "Lela Mosley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsebx-oEnhv-5ZWaQKWtOnTu6G8dTqNWaW04r8nucwMnIEaA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-03-29T17:47:30.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for being a loyal customer, Lela! We're glad we were able to meet your storage needs. Please let us know if you have any questions!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "884d7f96-3a15-4a52-b7c4-9715eead1b2c", "author": "Shekela Wynn", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLAtq7MUGfvK9GqPl5bxgQwEZvjU5YwlPYw6eMNB1IbYp1jg=s64-c-rp-mo-br100", "rating": 5, "text": "The young lady by the name of Desire was great and assisted me very well . I couldn’t ask for better customer service !", "date": "2019-03-29T17:44:49.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Shekela, thanks so much for your review! We are thrilled to hear your experience with Desire was positive, and we're always here to help with your storage needs! Give us a call at (662) 469-3003 or stop by the office if you need anything!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "d2327ae3-0ed8-41fc-9714-c3ab90302697", "author": "Desiree Fason", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4GhdvJYHeegR5hwkGFIsE_bVBnTb1M3IsZlM0zPZWrt9MgA=s64-c-rp-mo-br100", "rating": 5, "text": "property is clean and secure, reasonable prices, and very friendly staff.", "date": "2019-03-29T17:42:29.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Desiree, thank you for your review! We're so happy to hear that your experience with the service and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything in the future!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "cleanliness", "staff", "price", "security" ], "sentiment": "positive" }, { "id": "74271428-4220-4295-931f-3bff7a57c7e6", "author": "Vanessa Cooper", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCY8yyY9Tm24LLpTsmnE4yL_10B6sVd1phdsGwWJh5rPN1dQ=s64-c-rp-mo-br100", "rating": 5, "text": "Desiree was a pleasure to talk with. Very informative. Great customer service!", "date": "2019-03-29T17:35:47.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Vanessa! We're pleased to hear you've had a positive experience with Desiree throughout the rental process. Stop by our office if you need anything in the future!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "fcb2bce2-54eb-49f8-a887-9ed06801c631", "author": "jeremy rogers", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGKLm_Z4Q9owvtp3AO7Nkz_YK36YYA-XJfvkhq8zWOTkBJbb8=s64-c-rp-mo-br100", "rating": 5, "text": "Staff is friendly and prompt. Prices are reasonable and fair.", "date": "2019-03-23T17:21:34.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Jeremy! We're pleased to hear you've had a positive experience throughout the rental process. Let us know if we can answer any questions about your rental!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "staff", "price" ], "sentiment": "positive" }, { "id": "2865ad28-6ec2-4039-90a2-e19fe11465e3", "author": "Casey Aiken", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH-FwzomsttzCjw_ZX124HhojCUEW6xomr9kHnJDO-FT9P2g=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience and very friendly and professional staff.", "date": "2019-03-13T21:31:35.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Casey! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "58e0413d-5a90-4fa0-a3f6-81fa35180cd9", "author": "Robert Page", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFi6Ud1OZvTZ9IiUrntgl1JxfBKifZ4M13UJJZ5SpctzSZSQ=s64-c-rp-mo-br100", "rating": 5, "text": "Customer service is excellent!! Storage space is just enough.", "date": "2019-03-08T15:38:25.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Robert! We're committed to providing excellent customer service. Thanks for letting us help with your storage needs.", "replyDate": "2019-06-24T00:31:45.000Z", "tags": [], "sentiment": "positive" }, { "id": "bce35e10-cf74-4ab6-86bc-2f4a99a3da41", "author": "Timmaria Richardson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWIhKCf2Zx3AkC3zGTnGhqrgZJAj6YkCED8_n9XU9o3AnaErfZ=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service from Amanda... clean property.", "date": "2019-03-08T00:59:49.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "2612de3e-a18d-4eca-bf3c-eee94ab1e15e", "author": "Lauren James", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8S1PgzsgSTKs2-ezU6LVaeMo7QBDj28L7JVCaZbx0-pK2rFk=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda provided excellent customer service and was able to answer my questions with ease.", "date": "2019-02-28T19:52:21.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "0d72d1d3-a348-4bf8-9504-63ffe4103872", "author": "genoa james", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAQP2DYuJav4MOolR3IEICje6Pmi-ypUQQ93nBN4kszPaMWYT8=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-02-28T17:06:28.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "326cb6c2-fa31-4976-adb2-089f9f07c41b", "author": "Gabrielle James", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu9dNPJJ-cWlXT2XFJbihZuMKFHXVJsJfEPGh85jDIezF8Oaoa=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-02-28T16:52:43.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "e50a25f0-6473-43df-9df6-5b46b66117d7", "author": "Quincy Odom", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgYsLX96FeboTY8mhWVlDAo5eSC_0sefvn6DoeEpTw2q3k9w=s64-c-rp-mo-br100", "rating": 5, "text": "The customer service was great and the facility was very clean. Looking forward to doing more business! Keep up the good work ladies.", "date": "2019-02-26T16:21:41.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "ca7c6cd5-21b7-4b0f-a5f9-9e17a887da7a", "author": "LaQuisha Money", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLttcvLBFKzb_kXa0pCTwaJfQ_iI1jcdWE-MCF2J7sRgveCiI=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda has very nice customer service and very nice property.", "date": "2019-02-25T16:42:44.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "4d394348-7eba-412f-a5fc-b2f74b61d553", "author": "Veronica Williams", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1cLjc6VKOmRDtSzpEksNd23LRkN2pSaWqKjv8xdrR6C0PCg=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda was very pleasant and have a great personality", "date": "2019-02-22T03:03:13.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "75b706cc-e122-4578-9634-69b0e68d61a5", "author": "Kinecia Wheeler", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgi9PDpROUc6nZ4KNMnIHp8H6qs099Eo2xbz5B5r4xLq23uQ=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Amanda did a great job and was very helpful.", "date": "2019-02-22T01:52:06.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "7c8d2351-6bfa-4dc7-a86d-2cdb3891f5fe", "author": "Tayler Macon", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8sCHMSVJ8poUjdRbeRllkHUdNLCdcOwvf4P-MeUyXjNPEUHZepQ=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda had given me great customer service!!", "date": "2019-02-21T02:25:51.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "0281d1a0-2de2-4328-a0e9-02d32f2e0467", "author": "Amanda Ellis", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWABtiN4fkOZb_c8CPdVxoNtbVgQOtp2aD0DQQDeGEZ-7hlv3pV=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "great Facility always clean and the people are nice!!", "date": "2019-02-20T23:05:51.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "bde4bf32-32d7-4e2f-a43a-f8eea41d0073", "author": "Erica Caver", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAGUEkN7gSMyU6ABOwObNCjmDsx3VAGrZX2i0R4hrD96FvvA=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda is very professional and courteous.", "date": "2019-02-20T22:47:42.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "e3be561a-4cb4-40c6-b508-c0e227e07e08", "author": "Jamie Banks", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnlT3C-PxYiFBPEF2fQ27mTiWwgwAkCZBif10XpOP066PMUA=s64-c-rp-mo-br100", "rating": 5, "text": "The property is really clean and the employees are great and very informative!! the prices are really reasonable too. i would definitely recommend!!", "date": "2019-02-15T01:16:26.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff", "price" ], "sentiment": "positive" }, { "id": "dca190a9-afb4-48bb-9890-cf1ea0e451e5", "author": "Nicole Williams", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcevFlzIRyqA5r7Pj02b17FF3Wu9b5qJD22vUkz6woKFi-ore6=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-02-08T15:56:37.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "4bcdab10-8139-4ea8-8823-43e1e4f0ef90", "author": "purekaosgp", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBTScw-1LlDiKerkIQ_iDqpQNQmKMHf9DJyeA91ueQfMnaEBw=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-01-25T17:05:40.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "0d3f971f-b12e-4413-915c-9fa21f9cb4f1", "author": "BlackMonger 392", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWxly1l0MImZtyka3Q2zpsf4CfeHqlj3ViD3vJf6tfFPMV3E4=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2019-01-19T21:38:57.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "63bf26ca-eebd-4f1a-991a-126403310836", "author": "Tony Quinn", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImf_cSKPdlBptkS6udp384Ib6PSwWzyZrV1lGMmC9mRkKKmQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-12-15T18:06:24.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "b1759dff-281f-4010-8848-e288229d5711", "author": "Tony Wayne", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSj9r4kq1ZhGXPJ5HMmWdiKHaNo0pxMp02JfZsQuA_2kjds3lG=s64-c-rp-mo-br100", "rating": 5, "text": "They are very friendly and Amanda at store 8914 is a very helpful and freind", "date": "2018-09-21T20:33:18.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "a41c218d-9914-49d9-ae6b-805b31a04873", "author": "Kelsey Statser", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTzR0Px0GasryG1n-xlx1PBL6bxHD9WSksUM5lFDp-cO8Q0A=s64-c-rp-mo-br100", "rating": 5, "text": "First time getting a storage unit and I am so glad I chose Extra Space Storage!! Great staff, very convenient and won’t break the bank!", "date": "2018-09-19T15:48:07.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "13f127e6-da4e-4ddb-97c4-3eb5159a07ba", "author": "Artisha Smith", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIehayxd6iz4oPEYPtce4yw6i0ZIolNFTuOwEezdc6V5uD70w=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-09-19T11:49:40.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "6dc7187e-95af-4dc9-909e-5bc8b62528c6", "author": "Johnathan Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvY4Z6QkVfGSJOFMuTfxul5n8jiuUoWMdQcA4fkvwH0tqUQq113w=s64-c-rp-mo-br100", "rating": 5, "text": "Super clean and love the customer service", "date": "2018-09-18T22:56:30.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness" ], "sentiment": "positive" }, { "id": "f0108673-a364-463e-9fa1-4c8501afa03a", "author": "Gabby Crump", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZMzRclFeLfsf1HN0zK6KJ5iRX9VnV9c2NOPa7gXgJ_Drnzw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Nice Property!!! & Great service from Amanda !!!", "date": "2018-08-30T23:32:02.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "3e119d6c-83fb-4368-8ca6-4c0a80dcc679", "author": "ike patterson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdo6y2TkaOjWh7FICvlXmUpKDFk2xJ6fz3CefXtnpW85iHXg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "I received excellent service", "date": "2018-08-29T16:55:40.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "db5fe9b1-0ca7-47f0-bbe6-293b0a7b5726", "author": "Curtis Robinson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFczAxprPx8k_Skd_QQhCP7JtH-ygxU3Ihw_mozcmWX55lraI=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-08-20T18:35:19.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "d0f88f95-e569-42cc-9fd4-044652790c34", "author": "Jeremy Christopher", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfrrpE0VbAku1RCGqFsL9XGon4MiGDNNjoobIBsRjpnkdTSAM3=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-07-03T14:47:41.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "69b3f868-d7d0-47f5-a4c2-4729777441c3", "author": "Barbara Daily", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUD2UbfUx2H0yzHvwMu2RNT0Tih8YIOxaa9vINzs2bnfsLe2UTP=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great", "date": "2018-05-20T14:46:35.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "12132c9f-6dab-4560-bbac-4d78b4381982", "author": "Joanna Spencer", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLqbn2rggPcCvX23JXAr4EsSNda-2vCESDw0aA-pWsXUB6l_7J=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great customer service", "date": "2018-05-19T12:39:31.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "a5245a41-b473-4042-8424-5eb3895c9f93", "author": "Marsha Williams", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZikzwRB3ytmCAAgakldkcucPCD7ZYA0FsbBQf5h9WVVnqO_V2=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2018-05-17T22:11:23.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "8dce8156-fba6-403f-81ef-459c0b8772c3", "author": "Kayla Ellis", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXceShyQGQk8ScF6xL7CG1N2C7t1c_VESMHKg7xe-25qOWsA=s64-c-rp-mo-br100", "rating": 5, "text": "Great facility and Amanda and Kalisia went above and beyond to help me!!", "date": "2018-04-19T17:08:18.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "a660786b-13bf-480d-9efb-0621cda4dcaa", "author": "Sharita Shead", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC2CYyPoEgDsLUcRBkPA-n3GcbsrNrslGPGt6u5JBJW-d04A=s64-c-rp-mo-br100", "rating": 5, "text": "Great experience with getting the unit reserved and everything moved in", "date": "2018-03-24T19:12:20.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "82b9caec-d3a4-4734-970c-35232321a6cc", "author": "Todd Weber", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5y2rGLBalIwyiYoXpfXBfQAUMymxaJ4m0JE_2j37pgrzirw=s64-c-rp-mo-br100", "rating": 5, "text": "Extra space storage in olive branch, ms commerce Dr. Is an exceptional facility! Very clean and professional environment. Cody was very helpful and knowledgeable about all aspects of the storage space. Would recommend this place for everyone. I give it a 10 out of 10", "date": "2018-03-14T16:09:58.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "48a1ec1c-3b57-48aa-9ab3-6a8e660e3a9a", "author": "Hailey Moore", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp2STsTC7hYw9jGcMK9aC6PBvQ9bH7-TehtmjvpMwaQrBnscE4=s64-c-rp-mo-br100", "rating": 5, "text": "The facility and Staff are wonderful. Cody was knowledgeable and very helpful! Great customer service and would highly recommend extra space storage in olive branch!", "date": "2018-03-14T15:59:47.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "506707dd-1b46-4c82-8b37-a2785a7625fd", "author": "keewan ensley", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0CYvnBOq06wZC-4dKQFj8tRdfl22uiQSyeW2Q1b_DeFclEA=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda was a very nice lady if I ever need storage I will be coming to see her!!", "date": "2018-02-25T09:25:40.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "e046c244-ed34-40cc-96a1-18c1ba11ee24", "author": "Tony Bishop Jr", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEQ3HaJwexhI3Av2DncfL4UhyV9UI8HRY0EWicAcqlX6_9Og=s64-c-rp-mo-br100", "rating": 5, "text": "Great customer service Amanda was very nice and helpful", "date": "2018-02-25T09:23:50.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "09bb7eab-ad99-40a6-a582-056a02fe3ce8", "author": "Kalisia S", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpqvxtE3WR1GRF48k3ZORruPujZi0XFwM68-dhMdLTmYjXJQ=s64-c-rp-mo-br100", "rating": 5, "text": "My experience was a good one. Amanda gave helpful information about the clean property and clean storage units. Will be renting.", "date": "2018-02-24T15:52:34.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "8b9ae5e6-2d75-46a4-af75-b97eea330357", "author": "Raymond Ellis", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM6KGVXvdYlfO0RWIOQQGRDJoZ1zkUJ5kHvN_B_wpQEmUohg=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda has great customer service and I will recommend her and this facility to anyone I know looking", "date": "2018-02-24T15:40:04.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "b394aa1b-5081-4ef0-8243-6fb66d201741", "author": "Shalonda Kennedy", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPCrqdExdSKDMb7IDTE5icFxZ5Wgpnz2DLxuwo1r1VgLq6Dg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Great staff and very knowledgeable. I am very pleased.", "date": "2018-02-07T16:12:09.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "af98c4f3-23d8-4945-ab27-265080d05f58", "author": "Arielle Banks", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtmwV0Ea3CSyNnPW57ztaudGwTm7DOHqhu0CAGnf1LM3xpXV8X=s64-c-rp-mo-br100", "rating": 5, "text": "My experience with this location was fantastic..", "date": "2018-01-23T15:17:08.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "f0b63707-a519-4f79-a472-a36d515f4da8", "author": "Lauren James", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRpYsh2wGTopc9APhifd5Gjnyqb7R4_y5iNlODX9hDasQPfFrx=s64-c-rp-mo-br100", "rating": 5, "text": "The facility is always clean and easily accessible. The customer service is excellent.", "date": "2017-12-28T17:20:20.000Z", "verifiedTenant": false, "featured": false, "tags": [ "cleanliness", "access" ], "sentiment": "positive" }, { "id": "ca519da7-ab52-4ea4-b432-97a518ee1f37", "author": "KayDot0", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvg7gnUdEYwrrVIxCmiINlvrwZm2GtwKSvbvbfvD8ZGiNajw=s64-c-rp-mo-br100", "rating": 5, "text": "Amanda was very helpful and even stayed to help me after the store was closing early for the holidays!!", "date": "2017-12-26T01:38:09.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "504867b0-c66a-4604-91b5-b223077d96b4", "author": "Latricia Lyons", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwkvUzprEPde1weU8Fx7zpWEuD8jY9RPMLzZCHOltKw4vLuQ=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2017-12-20T20:32:30.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "a4950a19-e059-4d60-b46f-c99e8cf12323", "author": "Jimmie Allen Jr", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINkhUN9GfUSjyve0ig3kCle1sbZe7Jlt3heRd3Rkto-zX_aw=s64-c-rp-mo-br100", "rating": 5, "text": "Friendly, easy access. Close to businesses an highway. Cody was very knowledgeable and helpful. Thanks", "date": "2017-11-10T20:20:32.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff", "access" ], "sentiment": "positive" }, { "id": "8b133297-0720-43fa-a2f8-c5c6a3aa6785", "author": "Tyler Watkins", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNigB_iiS7kIlNDGnwxvY65js62frRI9Vs-hxozb0ZQF4r1-gX=s64-c-rp-mo-br100", "rating": 5, "text": "Very nice storage facility and the staff was super friendly.", "date": "2017-10-30T17:50:37.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "2c4c72ae-080b-4d87-af72-dd41155dfce8", "author": "Morgan Coe", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI74qXM5sjZsdZEHnMRhC5n8__zTMEuDSoXhYMfsVIWHDCBwA=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2017-07-27T02:10:41.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" }, { "id": "dcac19fe-0418-4f2a-ae6d-cc9e19bf29f0", "author": "David Coe", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhEuTt7P_FnV7gWrFjh2ITj7ZEPq5pytInMrJGmGjdR6Molg4=s64-c-rp-mo-br100", "rating": 5, "text": "Awesome service. The staff is very kind, helpful, and knowledgeable.", "date": "2017-04-09T19:20:14.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "b5d33f0c-c3a4-410b-92b4-5a7c50bf4995", "author": "Quensha Jones", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxljh3jFpLK1nzkxtu46Ir3hlU0mYpy6OKlp8oQTiZAkI-9Q=s64-c-rp-mo-br100", "rating": 4, "text": "Great facility, great staff, minor problems that was able to be solved", "date": "2017-02-13T15:09:26.000Z", "verifiedTenant": false, "featured": false, "tags": [ "staff" ], "sentiment": "positive" }, { "id": "3abbfa12-5487-4241-9eed-1bca304ea0e8", "author": "Sean Sullivan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVK-2mJPUyq1hP2EbYL4DEE4y9FIAGhYg9ozQvHRrwWXJNSg=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2017-01-05T15:41:30.000Z", "verifiedTenant": false, "featured": false, "tags": [], "sentiment": "positive" } ] }