{
"summary": {
"average": 4.6,
"total": 55,
"distribution": {
"1": 3,
"2": 1,
"3": 3,
"4": 0,
"5": 48
}
},
"reviews": [
{
"id": "0bb2d2df-f72d-4fb3-b376-125818dae7bc",
"author": "Brooklyn Lenamond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMSw7ElXnaRCmwnqRe91D1fralseYydqcJOVvsnBOei6dZkcFL=s64-c-rp-mo-br100",
"rating": 5,
"text": "April is great. Very sweet and helpful. Conveniently located and prices are great. Highly recommend!!! Any issues(minor) I’ve had she helped with a smile. I couldn’t figure out the online and she walked me through it with ease.",
"date": "2026-06-11T04:15:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Brooklyn,
Thank you for your glowing review! Your recommendation is greatly appreciated, and it inspires us to continue providing excellent service.
Looking forward to welcoming you back!
",
"replyDate": "2026-06-17T19:44:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3c275094-cb8d-4201-9670-7def0ff61d8f",
"author": "Fernando Duarte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2Dz73mu-00uYdux6dMBXSIbwkGjKN-pWefk4JzrIVm8YSXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "April the manager is always on top of stuff and will get it done right",
"date": "2026-06-09T21:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Fernando,
Thank you for your excellent feedback! We're delighted to hear that our team's dedication and efficiency made such a positive impact on your experience. Your comments inspire us to continue providing outstanding service. We look forward to welcoming you back soon.
",
"replyDate": "2026-06-10T19:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b4b0a72b-825b-46bc-954e-8b92b2214a70",
"author": "Vanessa Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtq-JXwCdSm1MOYtw0IVLvF9m0rAdjDcDRGhPP0JhoI3AnJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to take a moment to recognize April for the amazing service she provides at mini storage. She has been super helpful to my mom, always going above and beyond to make sure everything is understood and taken care of, even with a language barrier. Her patience, kindness, truly make a difference. I really appreciate everything she’s done and highly recommend her to anyone needing assistance!",
"date": "2026-04-11T15:36:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Vanessa,
Thank you for taking the time to commend April for her exceptional service. We're thrilled to hear how her patience and kindness have made a meaningful impact. Your feedback is greatly appreciated and helps us continue to provide outstanding service. We look forward to welcoming you back again!
",
"replyDate": "2026-04-24T19:44:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8aef7eb9-82c6-4a6d-a6b2-eef1b4bb615d",
"author": "Pitts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaorLDhrm5QNnqqLQIqpoZHdVMxuKPAPIr1Pg4kGesULYm3rc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-10-25T22:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
"replyDate": "2025-11-24T19:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a219141-acae-47f9-811e-541b43456463",
"author": "Wuendy Mejia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI82KQ82fs8425EW8JVeq_RCO-o0YcRti1gYT9cGd--XKRoaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-24T00:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience.
If there's anything specific you enjoyed or if you have any feedback, feel free to share. We look forward to serving you again soon!",
"replyDate": "2025-10-24T19:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b282d570-d0d4-483d-a79c-78dcfd4eaa4a",
"author": "Joey Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhx9-Y1MJm1hhQWwKSLXfW3oGSOjCfnGZq1TlmCOblh16Z0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to deal with and get started. Darlene has been a great help from the beginning and remains involved to make sure I am satisfied with the service of this facility.",
"date": "2025-10-16T17:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joey,
Thank you for sharing your positive experience! We are delighted to hear that Darlene has been an excellent support from the beginning and continues to ensure your satisfaction with our facility. Your feedback encourages us to maintain and improve our service standards.
We look forward to welcoming you back!
",
"replyDate": "2025-10-24T19:44:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b75f017e-0cde-4303-b4fa-1f0fbf9c51f9",
"author": "Urfan Malik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWieoD-ciVb4_9PxLbntqO1DJKOb6mB9yEsq2uWbXJwfMcuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Darlene was so very helpful and informative in helping me get the storage space I needed. She was more than cooperative and guided me as it was my first experience. Thank you so much!!",
"date": "2025-07-19T23:09:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Urfan, thank you for sharing your positive experience! We're thrilled to hear that Darlene was able to assist you effectively in finding the storage space you needed. It's wonderful to know that she made your first experience smooth and informative. We appreciate your kind words and look forward to serving you again in the future!",
"replyDate": "2025-07-24T19:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbc9754f-0f48-426e-a928-1013eb198f57",
"author": "Christina Lauderdale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwfHKjttBOXSmf-m3jqR2jyg9liVXUXfw9UohGH0F75JoHstg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am calling around for pricing on climate controlled storage and I just have to say, Darlene has an awesome personality and wonderful customer service skills!! Based on how she answered my questions they're taking customer service seriously here! Kudos Darlene! Thank you from being a ray of sunlight in this dreary world. Keep shining!!",
"date": "2025-07-03T19:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Christina,
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Darlene. Her dedication to providing excellent customer service truly shines through, and we are delighted to have her as part of our team. Your kind words will certainly be shared with her, and we appreciate you taking the time to acknowledge her efforts. Thank you for choosing us, and we look forward to assisting you in the future!",
"replyDate": "2025-07-24T19:44:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2a3367a2-9d23-4c75-bce7-af7e3254bfcd",
"author": "Ashly Fraire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYvEjUazXJNiWFhGwfb326oFJMA2F3rpTtM5RbxbgEc1K40BTX=s64-c-rp-mo-br100",
"rating": 5,
"text": "April was an awesome help in finding me the best unit for the best price! She also has an awesome personality! It was a pleasure working with her.\n\nDarlene has been wonderfully assisting me since we have been renting this unit. Giving me reminders about my unit and making all the necessary adjustments I have made. She is always so cheerful and energetic. Thank you so much for all your patience and understanding.",
"date": "2025-07-01T19:01:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ashly, Thanks for choosing us and leaving such a great review! We appreciate your recognition and will do our best to keep up the great work! We look forward to keeping up the great work! Please let us know what we can do for you in the future.",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3f97b83d-5a23-4460-a49d-dbf1303381db",
"author": "Lloyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqvkSfuELL_hIZQYWoADFvRRaWU5C0GDwN4Kxd-14FA4QTtQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Darlene helped me move out. She is helpful.",
"date": "2025-06-27T16:33:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lloyd, thank you for sharing your wonderful experience with us! We're thrilled to hear that Darlene was able to assist you effectively during your move. Her helpfulness is something we pride ourselves on, and it's great to know she made a positive impact. If you ever need assistance again, we're here to help! Best regards.",
"replyDate": "2025-07-24T19:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9f595fe-37b8-4482-994d-451502ede747",
"author": "Christine Bishop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3kJU9ORW7H5x85uDpU6Rpe0QVhG2MILSYnkTwoMVOQv4GqVMd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Darlene at Mini Mall Storage is the BOMB!! Very helpful, positive. Thank you for so much for the amazing experience ❤️",
"date": "2025-06-20T14:58:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Christine, Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team at Mini Mall Storage made such a positive impact on your visit. Your kind words and appreciation mean a lot to us. We'll be sure to pass along your compliments to Darlene. We look forward to serving you again in the future!",
"replyDate": "2025-07-24T19:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9278b99-fd62-43d6-90db-f9aa53facb80",
"author": "Melanie Kloepfel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0Fny3vJDAWhbETb4luC6rKtYj1ZuJQFf-t5-qN35LTw0sKN88=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great prices, Darlene was very helpful!",
"date": "2025-05-29T15:36:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Melanie, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! If you ever need anything please don't hesitate to reach out to our team. See you next time!",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9123999f-3206-4a15-96b8-b0f0edcb8e4e",
"author": "Denise Casey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcpGsfbQqI_fn1InLpt3lOiqZApHUTLtZyEUQtMJCfH5DpJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Darlene was so very helpful in setting up the storage unit and with such great specials, easy access and great location made my moving such a breeze. Thanks Darlene",
"date": "2025-05-08T14:45:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Denise, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. See you soon!",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "67d34c12-114c-41b8-8863-110d80e237ec",
"author": "Harold Comstock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1jJFcfOK-kvIBo6zKC91eb07NiHY9UmOgRYBLkXFLAU-dlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Darlene was helpful, efficient, knowledgeabl, and friendly!",
"date": "2025-04-30T19:12:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Harold, We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience at our location. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you soon!",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "353e4125-7143-471b-9dd7-6fcaf4b637e8",
"author": "Angela Mendoza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKesHScW_sPvf6STYwszsVFXIAcLiF0o2dXSPHbquB2964chw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Easy to Rent a storage unit, process was quick, done all on phone call, and very easy when I arrived for my unit to load. Darlene is very sweet and professional. Great place for your storage needs and price is very reasonable too. I will definitely use them for all my storage needs.",
"date": "2025-04-25T13:20:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Angela, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8d5bc13b-6f24-41ac-9a4f-9e23fb29f774",
"author": "Shelby Grisbee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOg7YG4XwMDtIUbzyA0JIHGxwKgKX38hV9Cu9cCGUXPuhqsZ94iQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had the pleasure of working with Darlene and she's been nothing short of kind, considerate, understanding and has shown me a tremendous amount of grace. 10/10 great storage with top tier management.",
"date": "2025-04-11T16:16:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Shelby, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! See you next time!",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b21a2486-5880-4b27-9ef9-3b49db8e618d",
"author": "Kristen Benitez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfcb7N2fBmT2G6fVGH9xz6dOEaRNvOLCKLUj-b3a8FuHm6qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Darlene is a hoot, super sweet and a great help, she helped me get the perfect unit for what I needed, I will continue to rent here for the foreseeable future. :)",
"date": "2025-03-03T03:54:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kristen, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. As always, our team is looking forward to your next visit. It was a pleasure to serve you.",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd8bab7f-36f4-4816-9902-6e8d378aae68",
"author": "Lisa Key",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQFro5y8c84jGu1aFuMRB1k0KOk2TxmteN7SAnTyFKHrOJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was very pleased with the young lady April (Splendora location) for assisting me in getting me into a storage unit on such short notice. She was very professional at what she did and so pleasant. BIG THANKS to you, April",
"date": "2025-02-26T23:37:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Lisa, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! See you soon!",
"replyDate": "2025-06-24T19:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45e1a238-5ea2-4f46-923a-1ce672618f8d",
"author": "Dracko Productions",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7hyRNAzdYI7GhARa94Nis2pe4qaoWN2KAY64FYLsOlQJRDAYD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-07T15:24:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dracko, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We're here for you anytime!",
"replyDate": "2025-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16ed1084-a233-4409-ac8c-0760ef47e419",
"author": "Joe Nunley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8UMyUIAyv4s-zddwwudS43PXab2TCTeLREt7DP5XfMzuGxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tammy and Darlene are super great they always are friendly and professional. Always ready to help.",
"date": "2024-12-11T22:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joe, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bf30999c-48eb-45a2-b079-9a3b4e967129",
"author": "Leta Nunley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNiaucd5juSBXVLMFBQQ2WiRD0-3aj32dxK94UgfPOvmgtTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tammy and Darlene are awesome! Very helpful and friendly.",
"date": "2024-12-11T21:56:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Leta, Thanks for the kind words! It is truly touching to know you think so highly of us! We look forward to keeping up the great work! We look forward to seeing you again soon.",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8e73668-add8-4f56-8520-9c4c769e156e",
"author": "gabriel celis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCT6ZiIY6Qiu41I8caMVEmUd4OjsUSkCnGDOYQZrpa1mvnnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Darlene was a great help on getting me right storage. She listed me the prices and size to fit my need thank you so much",
"date": "2024-12-11T21:13:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dear Gabriel, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. Hope you visit us again soon!",
"replyDate": "2025-06-24T19:45:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "14e482e2-c39c-45e4-8456-b7e9bd2091c9",
"author": "Bonnie Marsh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDmhJoheby38LVJSWjp0E8qwRFQCVTbpsto74G7N0X8nOQhSE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mrs. TAMMY Helped me out during a hard situation. I don't know what I would have done without her!!!",
"date": "2024-12-11T16:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive review. We appreciate your business!",
"replyDate": "2021-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0642c05-a905-409b-b788-4620c19b4eea",
"author": "Franckie The Big Dog",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0W2xcmumBBsRomLkZ-0PFfFyvQU_qd-7hZ8vH2C3Z2z9hqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good",
"date": "2024-12-07T04:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Greetings Franckie, Thanks for the great review! We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! Thanks again and we look forward to seeing you again soon.",
"replyDate": "2025-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12318c01-5dcc-46ab-b9f7-d54345214b43",
"author": "Gis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkWB7vXPPOfFl24iOPMFuD30UjFXJmr-1wELhlGTXcufDGxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Highly recommend! Darlene is always so helpful. She is the reason I would continue renting here",
"date": "2024-10-26T19:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gis, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. Hope you visit us again soon!",
"replyDate": "2025-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9ef2055-2246-4379-8c7d-6cef675854ed",
"author": "Deanna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbHhXJtHDiNj0fjFQNGbywsYaGsbC20q1_3fgN2LlIx268Ue0F8A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place has super nice people and super easy online rental. Don’t even have to go in person. Sign everything online and emails sent. If you have any questions they are more than happy to help! Thank you so much guys!",
"date": "2024-07-21T02:53:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deanna, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! If you ever need anything please don't hesitate to reach out to our team. Please let us know what we can do for you in the future.",
"replyDate": "2025-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73efe745-7d1c-4d30-a1ce-eec72e245663",
"author": "Alejandro Valladares",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8IZPO4g40HDdjosL_7c31Q8fK6GvFRuGL9g4wmg91DIR_Wv3h=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful people !",
"date": "2024-03-21T17:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Alejandro! Thanks for leaving us such a wonderful review. We are thrilled that you loved your service. We’ll be sure to pass your message on to the team.",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de2be21e-6a8a-4884-bec0-5a02851238c3",
"author": "Susanlynn Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp-YIBsHsCoU6ROn6pncms_Wr-bqmCCOkiFRPpnbqBgH3TKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage unit have been using for years,no problems.",
"date": "2024-01-05T15:07:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Susanlynn! We’re so glad you had a great experience with our team and are pleased that you have chosen Mini Mall Storage Properties to store your valuables.",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f44e1c09-ef4a-4b49-bfbf-1fabd408685e",
"author": "diana sherwood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf_69NAsmWxySL_lP9gk79H4auJU8qIVEC9wfnuSYlnNsSot_P=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-11-16T14:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "diana, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! As always, our team is looking forward to your next visit. See you next time!",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f20c0214-d875-40fe-b1a4-2462e1061bbf",
"author": "Brady",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFdKAGY9VWQDn_zCWQtTTs8wErB-u_BeCp8l9v2Z7X4J2B4vei=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am forced to give a 5 star rating for this establishment, only because they won’t let me give it 10 star rating. I find myself needing to find a storage unit immediately yesterday evening. I’m probably called 10 places trying to find one that would accommodate my needs and was available immediately. I cannot say enough for the customer service performed by Trudy. I was thankfully contacted by her last night on the phone and she went above and beyond helping me locate the correct unit, get it rented, and I was moving in an hour later. The only difficulty I had , caused by my navigation system, were quickly resolved by Trudy. Kind, competent, caring, and just a wonderful personality. Thank you Trudy. What you doing may just seem part of your regular day, but for myself, it was a welcome relief and great assistance. You need storage around the Splendora area? I highlight recommend Mini Mall Storage in Splendora, Texas!",
"date": "2023-10-12T14:48:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Brady, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future.",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9307a028-e66f-49a6-96e4-31df6684179e",
"author": "Lit Fuse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWY8OvNrqJG5bQq5vTXPr_WoRwzsqgwyLxJs8_6T__yQmvL5Fk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service from Darlene in splendora, she was very kind and patient with us!",
"date": "2023-07-22T19:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lit, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!",
"replyDate": "2024-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5dd2cf9-c631-49fe-8dbb-d0453a4e2a08",
"author": "adeline faught",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMYitt4j4ZH8SlszLAQJIJ_z8bdgBMfskV8ubpzzume1hg5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful manager!",
"date": "2023-04-28T18:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "adeline, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. We're here for you anytime!",
"replyDate": "2023-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2fafb7f1-685d-4266-91de-619fad20a746",
"author": "Rebecca Long",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4-L2HH6Ocw4NgeVt9scC0j9cx5gNWwJ8DAHHDf2MRCnCf1jjl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have had our Storage Unit for 12 years now & we have had the best service with the Cleveland Manager Tammy Jones. She has just been an absolutely wonderful person & is Very Knowledgeable at her job.\nThank You Tammy for all your help!",
"date": "2023-04-28T15:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rebecca, Thanks for choosing us and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. See you next time!",
"replyDate": "2023-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "80851b53-04c7-4820-bbc5-e75af7d847d9",
"author": "Patsy Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFfhfaTBzcTdrNiy67AcdA_T3ic7Og85YmYdpYhBP7qMLZFg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tammy Jones is very knowledgeable and helpful.",
"date": "2023-04-28T14:40:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Patsy, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We look forward to keeping up the great work! We're here for you anytime!",
"replyDate": "2023-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d4f97eb-c381-4aa5-b491-a50a847cf110",
"author": "Phil Benham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEs5mloMXzSqy5Psxb9uxYXhv3txQHvwlEHvvh-_9w1B_xEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, attentive and friendly staff…feel like my stuff is safe! Can’t ask for more…great storage solution for me.",
"date": "2023-04-28T14:39:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Phil, Thanks for the kind words! We're thrilled that you had a great experience at our location. Please reach out to us with any additional questions or comments! It was a pleasure to serve you.",
"replyDate": "2023-06-24T19:45:10.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "9b8873bb-da24-40dd-b79c-121e3157ef94",
"author": "Guess Who",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXePBp_cjo48LhrH4luxAA6PVWtat7HPbFUd05uyRfFN6IhQoot_Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-24T18:06:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Guess, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future.",
"replyDate": "2023-06-24T19:45:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2ca3b15-9c63-494c-99cc-c3cdfdaa1039",
"author": "Clinton “Clint” Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDbpubFBfq5FL4OLkxsnGl7fDn2d30N0R1ndcfCOIx583GGTpm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Patricia was extremely helpful, professional and courteous.",
"date": "2023-03-11T19:26:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Clinton, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!",
"replyDate": "2023-06-24T19:45:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d6a564c1-6691-4669-8b8d-2a45d290bebf",
"author": "Jeanette McCrary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnO5Hr2_YgeUHdreC_DT9y8NH0yjPojHW3GeE13fK46wPyHNGT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-26T07:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeanette! We can’t thank you enough for the 5-star review. Your review means a lot to us and lets us know we’re on the right track. Take care!",
"replyDate": "2023-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74834246-03d4-4ceb-bcf9-20c19c0d7ac8",
"author": "Kristy McCrary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYhffwmo2Y4LjF13ZZgXILpOBR1swYj1jkngrVnSZhnr77WeuaVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-23T01:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kristy, We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!",
"replyDate": "2023-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c30a3b82-d139-4cd1-8a89-cd8b5c2f796a",
"author": "Blueeyescowgirl40 Kimberly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNnTJW7UFUkERnUeiMQtRS5wW9P61ETkw5zU1x4JjmkIe1TGkz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-12T21:07:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Blueeyescowgirl40, Thanks for choosing us and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! We look forward to seeing you again soon.",
"replyDate": "2024-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5197de7d-f391-430b-9e30-d4e0be32c545",
"author": "Connie szykowny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv5tO3dQWYy7foQAi_zchqmBdIuRjt4bC0dvGvD6zr7ghSIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice got unit and all the ladies were great. Tyvm",
"date": "2022-09-29T18:10:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Connie,
Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. We look forward to seeing you again soon!",
"replyDate": "2023-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c8558c2-5aae-47f2-aa64-5f96fe1d7e09",
"author": "Gilberto Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOD39rZRN9NrocmuHlRLbBPutO6ea-JmgNrTTel85ORm_6A1Kk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-29T16:40:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Gilberto, Thanks for the great review!
We're thrilled that you had a great experience at our location. We look forward to keeping up the great work! ",
"replyDate": "2023-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27547ca6-0694-48ec-ada3-2ee7dd4be158",
"author": "Jenna Queen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwzLQ2PcRVNeSCzhyjLBuwSJO1RSyya6xi7DPErUOOufQHmeIo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was stressed about a nice place to store my plethora of stuff and Terri made me feel comfortable with her location. It's well lit, secure and she had excellent customer service. I highly recommend this location and giving Terri a call.",
"date": "2021-12-15T20:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So wonderful to hear of your experience with Terri and the facility. We understand moving is stressful, so we strive to make it as easy and uncomplicated as possible for our customers.",
"replyDate": "2022-06-24T19:45:59.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "540f48df-ce29-4034-87f1-f3baaed8556e",
"author": "RRinda Turman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsqnqgi2KXjgyJw3Y4jKj8r7BCHamXBIuRjrXaH5lwkgZ9hFU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terri Burrnet was a awesome sales person I will recommend her to all my friends if they need a storage build she really made my day. I rented 147 on November 19th 2021 she is a wonderful person",
"date": "2021-11-19T21:34:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Excellent review. Thank you for your feedback and for being a valued tenant!",
"replyDate": "2022-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aae9f59a-0239-4abc-8814-4b86cd7dbc7d",
"author": "Loretta Cunningham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZS1dzAf2TzyDtzLzVafAdET6NT2b1ht7VLmGsiFTpq2NbEHM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Met with Terri, was polite and would highly recommend this facility and can't say again how awesome dealing with their management was totally painlessly. Terry was 👌 superb",
"date": "2021-11-09T17:57:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing. We appreciate your patronage and endorsement! Happy to have Terri. Our Management Team is Superb!",
"replyDate": "2022-06-24T19:45:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "554eb627-5ad4-4ac2-9548-c25e573190aa",
"author": "Bonita Pope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrkZrXlYGsSI3It_KHzHX14zuEL29a0_kn6d17On3swuTY6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice friendly service and clean environment.",
"date": "2021-09-14T20:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much!",
"replyDate": "2022-06-24T19:45:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "13ad00dd-a1bc-4936-9cee-542f75c5c220",
"author": "MJ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGr1dfrUvZROW-QtVX5piOGUEBYx0VamLwATDRM2egLBqTBsm8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great price, nice facility and helpful manager. Will store here again if needed.",
"date": "2020-06-11T20:19:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your awesome review! We feel we have the best managers in the business!",
"replyDate": "2022-06-24T19:45:59.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "abc9c0e5-4b94-43be-87dd-dfc6c5ca3dcb",
"author": "Maria Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNbdzEVUtFDAicaKmsqDhliyg-z0bNBgAuVQ-A1DTbjOT5n1vqGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-01-04T19:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5 star review!",
"replyDate": "2021-06-24T19:45:59.000Z",
"tags": [],
"sentiment": "positive"
}
]
}