{
  "summary": {
    "average": 4.7,
    "total": 18,
    "distribution": {
      "1": 0,
      "2": 2,
      "3": 0,
      "4": 0,
      "5": 16
    }
  },
  "reviews": [
    {
      "id": "84b4663d-c07f-4516-aa27-ff6929b722c3",
      "author": "Reginald Neal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3QgS2JYcskxEXv3V8h8-cRJpwswIwnuB1tC-iUXTsJt9JvA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Juan is a rockstar!",
      "date": "2026-06-09T19:12:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Reginald,<br><br>Thank you for your wonderful review! We are thrilled to hear that our team made such a positive impression on you. Your feedback encourages us to maintain our high standards of service. We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-06-10T18:57:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9ad50abf-c7bf-4ced-9ed3-8529efdb68fb",
      "author": "Shirley Segler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXWja7u_jEQhy1p8Wml8mnmO5LJG4Xj9_FPdtdUgDerocsf4iJ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sherry was very kind and helpful in getting me set up with my storage. Thank you 😊",
      "date": "2026-02-20T16:33:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Shirley,<br><br>Thank you for highlighting Sherry's kindness and helpfulness in setting up your storage unit. We're delighted you had a positive experience. Your feedback is invaluable and encourages us to continue providing excellent service.<br><br>Looking forward to assisting you again in the future!<br><br>",
      "replyDate": "2026-03-24T18:57:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3b7d5877-0437-4781-a1f5-728e3e6079c1",
      "author": "Michael Oppie Oppliger",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1TBJcKA3dTq-Yy_4pw4Z7NnEci6o8dHfdEqY0QlZEkznQ1YlS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-17T17:02:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, thank you for your 5-star rating! We're thrilled to know that you had a positive experience with us. Your support and satisfaction mean a lot to our team. If you have any more feedback or need assistance in the future, feel free to reach out. Have a wonderful day!",
      "replyDate": "2025-11-24T18:57:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0dced164-3010-430b-985f-ba9b94c20b16",
      "author": "Denise Sechrist",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEOjrC9S640yJ9-xE8zLzYdsw2X_atdFGR3a89b-ZFXn6Dl4uf1A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Darlene was amazing so helpful !! Thanks Darlene for making a trying time so much easier.",
      "date": "2025-11-12T20:22:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Denise,<br><br>Thank you for your wonderful review. We’re thrilled to hear that Darlene was able to provide such helpful support during a trying time. Your feedback is invaluable and encourages our team to continue delivering excellent service. We look forward to welcoming you back again soon.<br><br>",
      "replyDate": "2025-11-24T18:57:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa394bb0-8d4f-46bf-96b3-a63bb6aa7b84",
      "author": "Randy Sierra",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWds_0q4VkrhzMIpD_y4KUO-2TFMDHMMFSAwQ4t3S0VAzVJ7NWM=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Want to thank ms sherry for her help n knowledge of renting a storage unit which is my first time.",
      "date": "2025-11-12T10:25:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Randy,<br><br>Thank you for your wonderful review and for highlighting our team's assistance and expertise. We are delighted to hear that your experience renting a storage unit for the first time went smoothly.<br><br>Your feedback is invaluable in helping us maintain high standards of service. We hope to welcome you back for any future storage needs!<br><br>",
      "replyDate": "2025-11-24T18:57:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e8a96dd-208f-4b00-b7af-4b7a2c73dbcd",
      "author": "Breanna Pierce",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViLfGGWEYbbl_zr3x8yN2_pxx9X-_zoszJCLaa3g2IAQBmWzY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I can’t thank Sherry enough for her kindness and understanding during one of the most stressful times of my life. I was on the verge of losing my storage unit due to a complicated situation involving my child’s father and falling behind on payments. She didn’t judge me at all—instead, she went out of their way to work with me, helping me avoid auction and keep my belongings safe.\n\nNot only did Sherry help me get caught up, but she also found a way to lower my monthly payment by over $100 going forward. That kind of savings makes a huge difference when you’re trying to get back on your feet. The level of compassion, professionalism, and real humanity she showed is something you just don’t find often in customer service these days.\n\nIf you need a storage unit and want to be treated like a person—not just a payment—this is the place to go. Highly, highly recommend!",
      "date": "2025-09-16T17:30:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Breanna,<br><br>Thank you for sharing such a heartfelt and positive experience. It's wonderful to hear how Sherry's kindness and understanding made such a significant impact during a challenging time for you. We greatly value feedback like yours, which highlights the compassion and professionalism we strive to offer every customer. We hope to continue providing outstanding service whenever you need us.<br><br>",
      "replyDate": "2025-09-24T18:57:16.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "88995c73-943a-41b9-806a-75004604379a",
      "author": "Kevin Ward",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOtO8QhGEYKYu9-I5WZyrLHOdE5LM4Ws2K04XUkkGN1C2e7FwW5Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Paid a little later but man what a pleasure it was in dealing with April her customer and kindness should not go unnoticed I’m very pleased with my experience with her and with the security of the property as advertised they have me my first months free and have been very attentive to any questions I had originally had prior to choosing them. They will be go to Storage spot from now on!",
      "date": "2025-06-07T16:49:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi kevin, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!",
      "replyDate": "2025-06-24T18:57:16.000Z",
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a53e0c4f-d8bd-434d-a0a4-536ddb09fdf8",
      "author": "Pitts",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaorLDhrm5QNnqqLQIqpoZHdVMxuKPAPIr1Pg4kGesULYm3rc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great facility! Awesome customer service!",
      "date": "2025-05-29T15:54:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Pitts, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon.",
      "replyDate": "2025-06-24T18:57:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "91f10b7a-b661-41d5-b22b-db7126d5974b",
      "author": "Sherry Fuller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmIIR-d2isaVnDMKFMGjwkqhgp9q_lIY4U7f4s7s_M_GcXcS6h=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "April was such a great help when I was renting my unit.The facility is clean and well maintained.",
      "date": "2025-04-25T14:13:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sherry, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. Thanks again and we look forward to seeing you again soon.",
      "replyDate": "2025-06-24T18:57:16.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "864b436d-42a4-4037-be80-d4932ee84884",
      "author": "Ikeem James",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmjLn5lp_GGMz7F9zbDONawDWDADHIr9_6SNiYcsD2sPmUQ_x4=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Darlene helped me get setup with my unit. Fast and easy process definitely helped with moving.",
      "date": "2025-03-01T21:21:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Ikeem, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future.",
      "replyDate": "2025-06-24T18:57:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "36b81c35-2c83-4598-a6ae-85c511c7f390",
      "author": "Goodwin miranda Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7vtstDrzq6ExDFDE6nUW7p99xwAYzZyGsTMZ4jOix0zI-rA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "A very good and safe place to store your things",
      "date": "2023-11-07T16:46:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Goodwin, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon.",
      "replyDate": "2024-06-24T18:57:16.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dbe23190-a998-49ec-8b26-949c4a1472b2",
      "author": "Carl Fussell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIuFfJtA_MvLXKIraC9WaaHZ4qp7dVck1okeiFgK6uRODzhfuCZg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I bought a storage on there aution web site and the ladies I delt with has done a wonderful job on working with me and it was Ms. Carmen and Ms. Sherry and honestly they are the two nicest people I have ever delt with as of business professional people and for now one when I deal with mini mall personnel they will be the only 2 I will deal with and just for curiosity is Ms. Sherry single because she is nice!",
      "date": "2023-07-26T14:26:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Carl, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Please let us know what we can do for you in the future.",
      "replyDate": "2024-06-24T18:57:16.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f6b73bef-1665-4203-8806-c2bcd68621e4",
      "author": "Jim Mcpherson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8V00kLh2OnGLZkDmB_q3XOBbVHRX6PixplAI5FAKG1FbrAgo=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent rates. 10X10 was clean when signing up. Clear instructions. Highly recommend.",
      "date": "2023-07-06T01:19:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jim, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.",
      "replyDate": "2024-06-24T18:57:16.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8eab4e71-e1f2-4a93-9304-1f2698251219",
      "author": "samantha burgos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY0wc7FjPSMvwr-3wAw0DmMiD5Th_mI4iQayMQmx3UHPbBlQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mrs. Carmen gave me great customer service also was very pleased with my storage unit",
      "date": "2023-05-16T20:09:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Samantha, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! We look forward to seeing you again soon.",
      "replyDate": "2023-06-24T18:57:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3375ff4e-2116-4068-a799-8ffeb2b6dc52",
      "author": "Evonne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ-BAZUkPKm6n-gXMPJm5dnlpUK1ZNHZ72yfRcMOXIRqui_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've never been to a storage facility that treated me with such professionalism. Ms Carmen was very courteous, friendly and never stopped smiling. She was the only one that was able to accommodate my needs for my handy -capped mother, I went to several before stopping at mini mall storage on Woodland Forest Dr. If you're looking for storage, come see Ms Carmen. Thank you so much for all your help Ms Carmen.",
      "date": "2023-03-23T18:01:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Evonne, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!",
      "replyDate": "2023-06-24T18:57:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b0c68d47-c537-4c5b-af46-cd427ed7bc59",
      "author": "Raheem",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH_JC6waYgUzw37F7t0qUpy7geUBBYAq9m7EvMX4DGVEzUYQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great clean storage units and a great manager Carmen.",
      "date": "2023-03-13T17:27:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Raheem, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!",
      "replyDate": "2023-06-24T18:57:16.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}