{
  "summary": {
    "average": 4.6,
    "total": 26,
    "distribution": {
      "1": 2,
      "2": 0,
      "3": 0,
      "4": 3,
      "5": 21
    }
  },
  "reviews": [
    {
      "id": "7138ee2f-fa21-43e1-ae46-16b864dac234",
      "author": "jason davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3LLM_Sb7XnFPRl89-_Db1XHbpkdd2ACDfIRGAonSxlHETooon3w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Darlene, was awesome to work with, made the whole rental process seemless and painless.  10 out of 10.  Definitely will recommend her and mini mall storages to anyone in need.  Thanks Dalene!",
      "date": "2026-03-05T17:42:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jason,<br><br>Thank you for your fantastic feedback! I'm thrilled to hear that Darlene made your rental process seamless and enjoyable. We truly appreciate your recommendation and look forward to serving you again at Mini Mall Storage.<br><br>",
      "replyDate": "2026-03-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fd3f001f-f90e-4c6f-a8b8-7d79b131f541",
      "author": "C C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyQQvHX-fPp48-1P-2CYJ4JszsK6Rb4-R2mLJFLeSW2yiu5iiC=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Sherry is amazing! She is very knowledgeable about the process and is also caring about you personally. She seems to be by the book but she has a good judgement on how good business works and how things are handled but by the rules.\nShe communicates very well and always stays consistent and true to her word.\nShe is always working hard and isn’t there to just take your things.\nShe is a great asset to Mini Mall Storage Co.\nThank you Sherry!! You’re a rock star!",
      "date": "2026-01-16T18:39:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're delighted to hear that Sherry has been providing you with knowledgeable and caring service, and we agree that she is indeed a rock star. Your kind words motivate us to continue delivering exceptional service to all our customers. We look forward to welcoming you back to Mini Mall Storage soon!<br><br>",
      "replyDate": "2026-01-24T18:19:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "689a6d8f-0966-4d6e-88bc-e4204176d0cb",
      "author": "Cory Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy0NuXTwaGNevKjHzZ1SYvID_CW3AFh3JOIvSoXwFUngfhZPkp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Such a positive experience and really easy to set up! The customer service is great and you can’t beat the location! Highly recommend using this storage facility!",
      "date": "2026-01-15T22:48:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Cory,<br><br>Thank you for sharing your wonderful experience! We're thrilled to hear that our customer service and convenient location met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.<br><br>",
      "replyDate": "2026-01-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0c98a8af-226a-4158-8f6d-a1abaca3d0a1",
      "author": "Edie Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlJYm3UyozErHdh2HED9HxZzE-QC04nu19Qb_cVU88Grj0vQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great people they were very helpful 👍",
      "date": "2026-01-08T13:10:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Edie,<br><br>Thank you for your kind words! We're thrilled to hear that our team was helpful and made a positive impression on you. Your feedback motivates us to continue delivering excellent service.<br><br>We look forward to welcoming you back soon!<br><br>",
      "replyDate": "2026-01-24T18:19:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7741dd8f-da25-49b8-b18e-6c80a77644c3",
      "author": "Iram Carrillo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQls9IY7QW2QrgVNbBNuDeD6aTZRgGz-IRC3HBobtm5mQCmA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "April is awesome she drove down from Bryan to cut my lock a was very prepared when I couldn’t make it ,bringing her own lock for my unit.",
      "date": "2025-11-08T15:30:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Iram,<br><br>Thank you for sharing your experience with us! We're thrilled to hear that April went above and beyond to assist you, demonstrating true dedication and preparation. Your feedback is invaluable, and it helps us continue delivering exceptional service. We look forward to serving you again soon!<br><br>",
      "replyDate": "2025-11-24T18:19:33.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "837f9222-0269-4e0a-9632-d6c1b47168d7",
      "author": "Shachia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQW1O3bAykM4JQITHzPac6H7eT46vkdOzmnSX_6F6OU3CnbA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place love the workers especially Ma Sherry thank you guys so very much ❤️🥰",
      "date": "2025-09-08T20:03:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Shachia,<br><br>Thank you for your delightful feedback! We're thrilled to hear you had a great experience! Your kind words inspire us to continue providing exceptional service.<br><br>We look forward to welcoming you back!<br><br>",
      "replyDate": "2025-09-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "061e8ccf-9fce-4cf9-b43e-db21ce0da342",
      "author": "Pitts",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaorLDhrm5QNnqqLQIqpoZHdVMxuKPAPIr1Pg4kGesULYm3rc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-27T21:07:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating! We appreciate your support and are thrilled to know you had a positive experience with us. If<br>you have any more feedback or need assistance in the future, feel free to reach out.",
      "replyDate": "2025-09-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "095c3708-ee3f-4e49-a264-f093d55f16d0",
      "author": "Franckie The Big Dog",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0W2xcmumBBsRomLkZ-0PFfFyvQU_qd-7hZ8vH2C3Z2z9hqQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent",
      "date": "2025-08-14T20:08:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Franckie,<br><br>Thank you so much for your excellent review! It's a pleasure to hear that your experience was so positive. We hope to see you again soon. Best regards.<br><br>",
      "replyDate": "2025-08-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ed85c401-0f66-45fc-98e5-1e1abf9f78c1",
      "author": "Denise Sechrist",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEOjrC9S640yJ9-xE8zLzYdsw2X_atdFGR3a89b-ZFXn6Dl4uf1A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Had a fantastic experience. Darlene was a joy, made this experience exponentially better. Thank you Darlene for all your help you are an angel.",
      "date": "2025-08-08T22:22:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Denise Sechrist,<br><br>Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience and that Darlene made it even more memorable for you. Your kind words truly mean a lot to us and will certainly be passed on. We look forward to welcoming you back soon! Best regards.",
      "replyDate": "2025-08-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0673d24e-5f54-4e59-91c4-6935879230aa",
      "author": "Claudia Alvarado",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3rfvcHwUjRoQob0GIhH-rzhvHK2ewQGDUspicVQTnTrfrjXZr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-22T20:42:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Claudia! Thank you for your 5-star rating. We're glad to hear you had a positive experience. We hope to see you again soon. Thank you for your support!",
      "replyDate": "2025-07-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f75558d9-a57b-47b3-9503-3737d1035483",
      "author": "Angel Segovia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO9q8XmEglHoKHWrBVFgtsAmd3QrbTxb6eub7j79hsdzQaXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-22T17:18:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Angel Segovia! Thank you so much for your 5-star rating. We're delighted to hear you had a great experience. If you have any additional comments or anything else to share, please don't hesitate to do so. We hope to see you again soon!",
      "replyDate": "2025-07-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e787295d-646a-4283-bb72-ca211d9726c6",
      "author": "Edith Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfYf_t8NShR9s3uaPuLJZOgFJN5JaNAhyYqD5_IKOYsphbw8zn1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-11T06:15:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Edith, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! It was a pleasure to serve you.",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5235fb6c-a9c0-441c-be2d-a9c613811e89",
      "author": "Michael Conley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpkov3YcyazhDJZVT8ABXgsc1QypIn1lWDcdv3CFPxIwqA3B1j=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Be mindful of your contracts with people. And with storage, think about rodents and pests and pack accordingly. If employing movers be sure that they don't store perishables. That'll make a mess, and it happens.",
      "date": "2025-07-07T14:21:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Michael,<br><br>Thank you for your thoughtful review and for sharing these important tips. Your insights are valuable and can help others avoid common pitfalls. We're glad to see you had a positive experience overall, and we hope to continue meeting your expectations in the future. Best regards.",
      "replyDate": "2025-07-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ce1fe5a1-598c-4046-88d2-28d1c9829373",
      "author": "Felicia Parsons",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5Vyq_pEtltYMsLfPSpplKecC77lSh8kIBlZ_l4qMdnopkMYOB1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "April was amazing! I needed a bigger unit. She figured out how to move me to a bigger unit close to my old one so I didn’t have to move so far! Knocked it out in one day because of it! Definitely recommend the customer support here!",
      "date": "2025-06-14T04:51:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Felicia, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2f41ae7f-a427-4fa0-85f4-0ffe2fde5d44",
      "author": "Jease Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-VVPADFOmhwWlwaIL2qL5fQn9KnAdsyJUiah0PMtF4v8z_g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easy to sign up, great manager",
      "date": "2025-05-08T00:02:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jease, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. See you soon!",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "640b6b54-186b-4b51-8473-b64ac8212633",
      "author": "Furman Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8CwhvyTexuJPybFu-Sf9hCCXQM-vH6I-RO_7O1KcjIcG3fJBF=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "moving from another state and Sherry was very helpful did everything over the internet, very clean and secure",
      "date": "2025-05-01T21:26:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Furman, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. See you next time!",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4859b813-53cf-4d1f-a2fa-826632f368ac",
      "author": "Brenda Atkinson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-wP2es6TwNfM_lOmrUiwFb1QgK91zQ1RVp0NSERWKThx4Hg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "My initial review was less than 1 star after a horrible customer service phone call experience \"after hours\". However, the main office during business hours made up for it and got me taken care of. My only issue is that access hrs are not 24 hrs and after hrs issues are not able to be handled by whoever they have answering the phones. We are in day 3 of storage so we shall see if it improves.",
      "date": "2025-03-06T20:10:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Brenda, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Hope you visit us again soon!",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "neutral"
    },
    {
      "id": "1e7ba5f0-22f7-4895-95b9-ca7b97555560",
      "author": "Nancy Stephens",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINua9KQFAmQTKV_fMJ0zs-VeSfdLbWAOT2VMQYKRJ9wAy5Gw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great facility but even Greater people! Sherry is fantastic!! I have a long story but to sum it up..I haven't been an easy customer to deal with and have only gotten tons of patience and assistance.  After almost loosing everything bc of terrible circumstances Sherry and even upper management really went above and beyond to help me salvage what I do have left. I can't express how much appreciate them.",
      "date": "2025-02-26T20:34:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Nancy, Thanks for the great review! Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! See you next time!",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8c38d405-6a53-4efc-9b46-62c887c2d5fc",
      "author": "Jeffrey Grant",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZRgDN5J31imjrxrv3MtMAMAqWc6OKRfMzAW0eC68nCw4rKGPe=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The floor did sweat in the unit we had some crazy weather as well",
      "date": "2025-02-11T06:02:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey jeffrey, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! We're here for you anytime!",
      "replyDate": "2025-06-24T18:19:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2e0938a7-23a3-42ef-8504-49d14bdd7632",
      "author": "Jorge Villena",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXLQ4lYf5sr7lqTefB6-wLlwa7gToHvWlvUTpB6Zt5qJqZHcazCA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-01T14:46:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Jorge, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! We're here for you anytime!",
      "replyDate": "2025-06-24T18:19:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "71d2031a-8701-440f-af95-ee55f8fc2062",
      "author": "Carl Holliman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZzotZXVxKYWwj9H-uky6Hww84UqKikI5faZDXsONtaGPKRA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "just needed a spot for a couple of days. Darlene was very helpful getting me fixed up. thanks !",
      "date": "2024-10-29T22:12:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dear Carl, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. We look forward to seeing you again soon.",
      "replyDate": "2025-06-24T18:19:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "aaed187b-85f0-4206-a2fc-748d4bff9734",
      "author": "Chris Harness",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKX-MCUS0iNB1nf_BHt3H5JowGC0lnithWKttm5wi2WnIMJpL4=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very fast and easy also affordable were I will store all my tools",
      "date": "2024-04-14T19:14:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Chris, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. We're here for you anytime!",
      "replyDate": "2024-06-24T18:19:38.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ec4ccc95-2c9d-462f-9e8c-ce3d4f027a04",
      "author": "Carmen Guzman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgaGBA2uJecG1kF9WPZ0ChyEUirJr7M_jLyXXriasaKwf8Nw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome customer service was calling around for information the only one who answered was Carmen who answered all my questions very professional friendly and most definitely will be renting with her as soon as I moved back to Tx. If you want great service come see this girl at Conroe Tx.",
      "date": "2023-07-03T21:02:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hey Carmen, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! Please reach out to us with any additional questions or comments! We're here for you anytime!",
      "replyDate": "2024-06-24T18:19:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "83e61cbc-5ef1-4624-9fe3-80f4d6f9d4b4",
      "author": "Brian Krupa",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4pU58ux0ghvbUmE3mlcbxaMONY2MUiZm8COHW4h4-UdN6wmA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I highly recommend using this storage facility, Carmen is a wonderful property manager, we started using this storage facility in 2016 and couldn't be happier.. if you need a great place to store a trailer, RV and multiple size storage sizes for your needs.",
      "date": "2023-06-27T21:42:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Brian, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you next time!",
      "replyDate": "2024-06-24T18:19:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}