{
  "summary": {
    "average": 3.7,
    "total": 3,
    "distribution": {
      "1": 1,
      "2": 0,
      "3": 0,
      "4": 0,
      "5": 2
    }
  },
  "reviews": [
    {
      "id": "e0929c6d-e938-4571-9d38-34955fd7bc81",
      "author": "Tammy Jernigan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLsXS4Pam09B7EuEr61PR8qzl9u1jIZsSnYWVHn1jRbadEG7tPEQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I had a wonderful experience working with Casey Kennedy. Casey was incredibly professional, friendly, and attentive from the very beginning. She took the time to truly listen to my concerns and made sure I felt heard and understood.\n\nWhat really stood out was Casey’s patience and dedication to resolving my issue quickly and efficiently. She went above and beyond to make sure everything was handled smoothly, and her positive attitude made the entire experience stress-free.\n\nIt’s not often you come across someone who genuinely cares about providing excellent service, but Casey Kennedy definitely does. I highly recommend them to anyone needing support—you won’t be disappointed!",
      "date": "2026-03-19T22:01:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Tammy,<br><br>Thank you for your glowing review! We're thrilled to hear about your wonderful experience with Casey. Her professionalism, attentiveness, and dedication truly make a difference, and we're delighted she could assist you so well. Your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back for any future needs.<br><br>",
      "replyDate": "2026-03-24T19:07:58.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "neutral"
    },
    {
      "id": "46ea04ed-bee8-45ee-865a-9be6589c2346",
      "author": "Full Moonsie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBt1gNv6Fqm_SQ6Q44lrLRDDuBreiz9fLF6hTgC2AjX3777w=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The customer service with Kathryne is exceptional she truely goes above and beyond to answer any and all questions or concerns even after hours!! The units are spacious, the security and grounds are well maintained, and I have nothing but good to speak of about my interactions with the office staff.",
      "date": "2024-08-16T22:09:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Greetings Full, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. If you ever need anything please don't hesitate to reach out to our team. We look forward to seeing you again soon.",
      "replyDate": "2025-06-24T19:07:58.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    }
  ]
}