{"summary":{"average":4.7,"total":33,"distribution":{"1":2,"2":0,"3":0,"4":2,"5":29}},"reviews":[{"id":"18e4b2e1-92c1-44a4-8be1-f05b522824bb","author":"Dennis Duffey","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocINuyUXxRW8ROA9pkv5ku0DobYyjK1pcs9E5sR8WpaJlfIKsw=s64-c-rp-mo-br100","rating":5,"text":"Angela\nDid an outstanding job in recommending several storage solutions\nShe is an expert and experienced and truly knows her products well\nThanks Angela for the outstanding service and support","date":"2026-07-27T21:42:37.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"24260920-b427-454b-99ae-df87e6acde48","author":"Arvell Webb","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV7zILx9rLGZN5oQGq_Jr_gaVY9LTWlQVEsSAhpZ6HR2P0vvRL6=s64-c-rp-mo-br100","rating":5,"text":"Thank you for making this a good experience for me. I feel that my items are safe and secure here. The customer service is amazing.","date":"2026-07-15T17:16:50.000Z","verifiedTenant":false,"featured":false,"reply":"We greatly appreciate your kind words, Arvell. Knowing your items feel safe and secure means everything to us.","replyDate":"2026-08-02T18:19:09.000Z","tags":["price","security"],"sentiment":"positive"},{"id":"e4b8f020-4027-40e7-a008-ee16d3427264","author":"Jeremy Simpson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLQX2Ywpqjfjtkms0G0UtUR19uF91ExX62Va1u7B4cFPh37XA=s64-c-rp-mo-br100","rating":5,"text":"This location is always spot on ! Especially with the help from Xalen , he’s professional, cares about the needs of his customers and staff !","date":"2026-07-15T16:15:03.000Z","verifiedTenant":false,"featured":false,"reply":"Your positive feedback about Xalen's professionalism and dedication to customers and staff is genuinely appreciated. Thank you, Jeremy!","replyDate":"2026-08-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"d019dd86-12e8-43ab-9ab8-22be589e6aee","author":"TS T","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIZ5k06huIIDbKmXjNSNn6l54fkcpbW8HdTZT1e56oLDGOmLw=s64-c-rp-mo-br100","rating":5,"text":"Great Service! Professional and courteous service every time. Xalen is consistent in providing excellent customer service. I would definitely use this facility for all my future storage needs. If you're in need of storage, don't hesitate to call this office.","date":"2026-07-08T22:18:12.000Z","verifiedTenant":false,"featured":false,"reply":"We sincerely value your kind words. Xalen's consistent, professional service is what we strive for. We look forward to serving your future storage needs.","replyDate":"2026-08-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"4dbacbc6-8c76-495a-95d3-3046958f3246","author":"Arvell Webb","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIVLdkUmJpWN8761qlFPYYAj2Y474hOTm7JYJU_ffEaKRdngw=s64-c-rp-mo-br100","rating":5,"text":"I recently helped one of my elderly uncles find a storage unit, and we came to this location. Xalen provided outstanding customer service from start to finish. They were friendly, patient, and made the entire process quick, easy, and stress-free. Thanks to their help, my uncle now has a storage solution that is much better suited to his needs. We really appreciate the professionalism and excellent service. Highly recommend this location, and thank you again, Xalen!","date":"2026-07-08T20:56:32.000Z","verifiedTenant":false,"featured":false,"reply":"We are privileged to hear Xalen delivered outstanding service for your uncle. We appreciate the kind words and recommendation.","replyDate":"2026-08-02T18:19:09.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"d0c97a5c-f543-43c7-b44c-ac130f33aee0","author":"J Webb.23","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUnTNP7sJzNgpaIFU9C7kDTQiMWmDVJw8b1lPNKLhizNnmZTvcp=s64-c-rp-mo-br100","rating":5,"text":"Great customer service, very knowledgeable of the products I needed. Thanks to Xalen.","date":"2026-07-08T20:43:55.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for taking the time to recognize Xalen's knowledge and customer service. We appreciate your feedback, J Webb.23!","replyDate":"2026-08-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"80b6cb7a-e38e-41b6-be1f-2a48efe0e687","author":"Bunker Tattoo","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIB3tEuhZolcvD73uBrhOv2Ku_wr5p9SmFb7HNmwRTUmooCOg=s64-c-rp-mo-ba12-br100","rating":5,"text":"The manager at the Killeen location has always been professional and keeps a clean facility.   Responds fast to customer service needs.   Thank you sir.","date":"2026-03-01T06:04:13.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Bunker. Thank you so much for leaving us a stellar review!","replyDate":"2026-03-02T18:19:09.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"c9f322ec-7abf-4b3d-9aea-22e98b4b94fb","author":"Kailyn Jones","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL-_Wa06T_yZb5R7uO84THwMWZ9hjCPmg_59aJuTIfT7J7Cyw=s64-c-rp-mo-br100","rating":5,"text":"I cannot say enough great things about this storage facility and especially the property manager, Xalen. From day one, the level of attention to detail, hospitality, and professionalism has been outstanding. Every time I call or stop by with questions, Xalen goes above and beyond to make sure everything is explained clearly and handled efficiently.\n\nYou can truly tell that he takes pride in his work and genuinely cares about providing excellent service. The facility is always well-maintained, organized, and welcoming, which reflects the effort and dedication he puts into managing it. It’s rare to find someone who is consistently this helpful, patient, and reliable.\n\nIf you’re looking for a storage facility with top-tier customer service and a manager who truly makes a difference, this is the place. Highly recommend!","date":"2026-01-20T19:08:30.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Kailyn. We appreciate the kind words and are glad we could provide you with a positive experience!","replyDate":"2026-02-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"5abb7d05-d264-445f-9078-7f11d128ea6b","author":"Kamile Young","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIH8uWfMRiFmD4CI1efaGrFlnxPneaQyhWzTBUTBI9Ss4xKwQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2026-01-20T19:02:11.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Kamille. Your feedback is highly appreciated. Thank you so much for the review!","replyDate":"2026-02-02T18:19:09.000Z","tags":[],"sentiment":"positive"},{"id":"19bc932e-850b-4909-9545-206c37a5fd16","author":"Angelina Anderson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ01fPx-hNtX3jL5DLiLJo6z0B79nmujiLFM38RWtqQXs3lGg=s64-c-rp-mo-br100","rating":5,"text":"Xalen was great to work with!","date":"2025-08-06T11:47:18.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Angelina. Thanks for taking the time to share your positive experience. We truly appreciate it!","replyDate":"2025-09-02T18:19:09.000Z","tags":[],"sentiment":"positive"},{"id":"0ab49a91-62bd-4501-ad37-2dd410e89c15","author":"Kody Jordan","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocII5exaszhFZmrgr8SCpC-nJ15rOVzSCUeDPMpxgM_r1_Zllg=s64-c-rp-mo-br100","rating":5,"text":"Great place Xalen is professional and always willing to answer all my questions","date":"2025-08-04T21:52:32.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Kody. We appreciate the kind words and are glad we could provide you with a positive experience!","replyDate":"2025-09-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"37876d32-3396-46af-86f2-c192f53f0e93","author":"Juicy Mo","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV9UFDdiVrKTFkAQbNv3coRsV2lKUfXcS9ePL6wJYIkzG7EuC0j_Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"This is a great place! Very convenient. The staff is Lovely. Especially Barbie! She's a great Agent and a very effective listener. Just a good person over all. Thank you for helping me. Blessings!","date":"2025-06-06T16:03:46.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Juicy. We appreciate the kind words and are glad we could provide you with a positive experience!","replyDate":"2025-09-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"021d266c-547c-4deb-9396-22108cc3ce63","author":"Yellow Rose","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVDoZlyZRpj7eV1k9TXvtRpO6wVPpUdnU9d8nayJVDh6Icl1XUk=s64-c-rp-mo-br100","rating":5,"text":"Very professional!!!","date":"2025-06-04T18:12:11.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Yellow. Thanks for taking the time to share your positive experience. We truly appreciate it!","replyDate":"2025-09-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"1c258e3f-0a3c-47d6-b144-b912511c3a94","author":"Ricahrd Velez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXxnZkRoKOx9sGR2PXUJxKYQdVFkL2dci0WA9xBFrGT9MCStYXM=s64-c-rp-mo-br100","rating":5,"text":"Great storage place. Clean and affordable. Staff is amazing and phone service. Easy to pay bills on there website and check anything you need.","date":"2025-04-03T13:17:19.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Ricahrd. Thank you so much for leaving us a stellar review!","replyDate":"2025-09-02T18:19:09.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"d71da6be-7f0c-4f52-be6a-eb0efb5d3612","author":"Dan Griggs","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL_-islwlQo71OIczdDA2LcOsyLxk1_5ZaFf_zM2y6kqOR_kw=s64-c-rp-mo-ba12-br100","rating":5,"text":"I reserved my storage unit online and it was easy and convenient. The unit was clean and the staff was friendly and helpful.","date":"2024-12-31T14:56:39.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the 5 star review. Dan!  We appreciate your business.","replyDate":"2025-09-02T18:19:09.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"c47da84a-46fa-4ca3-b47b-0c27d3862ce5","author":"Kristi Howell","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUQQbTVoKtecHhboR5Y0Z4LACntCpcAwAp-pqJmuhzqp-B2VgrrSg=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-09-17T02:37:57.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Kristi. We must have done something right to get such a good rating from you. We really appreciate you taking the time!","replyDate":"2025-09-02T18:19:09.000Z","tags":[],"sentiment":"positive"},{"id":"ca07873f-d9c6-499f-b3ad-bdea108c728a","author":"Sara Cervantes","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJiCWwSFtq4jaRy_AGSAQR7K5tPztQZ1_k4jWB8gg-SR2lnQQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-07-24T02:33:05.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Sara. Your feedback is highly appreciated. Thank you so much for the review!","replyDate":"2024-09-02T18:19:09.000Z","tags":[],"sentiment":"positive"},{"id":"2d63b8e2-28d2-47df-b51c-d967d83ae358","author":"Ushieka Delco","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK58s9CDhGxtezUfyj0-xvVG8oy9WRhMAoXvSkJ5CuJ8kS6Zg=s64-c-rp-mo-br100","rating":5,"text":"Very helpful and excellent customer service!","date":"2024-06-15T08:45:22.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Ushieka. We are thrilled to learn that you had a positive experience with us!","replyDate":"2024-09-02T18:19:09.000Z","tags":["staff"],"sentiment":"positive"},{"id":"dfd7c05a-ee06-480d-b275-cd132debc518","author":"kEVN dIXN 223","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUbHRLswoj7FP_wKMZwY29lHdx2mbysNjLvafXiMqvn-DUsLcbsig=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2024-04-26T19:50:01.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Kevn. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!","replyDate":"2024-09-02T18:19:09.000Z","tags":[],"sentiment":"positive"},{"id":"4955aad1-f80e-4304-9fcc-1d87dafe9191","author":"Robert Crathers","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUFocQlF84IvjYVa96h7mRPS9JZnwCFd2SGRV2Abx9zkdE-zQNw=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-08-14T16:13:30.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Robert. Thank you so much for rating your experience with us so highly!","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"e754e147-94c7-4db4-8b52-cb76786a6e4a","author":"Ulrike Crawford","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXXUx6-EczOT9y1ULCqg6dOktObSHs-IfAQ1IojoE9K1M6Mjjw=s64-c-rp-mo-ba12-br100","rating":5,"text":"Clean facility, fast sign up online. Overall great customer service","date":"2023-08-08T23:03:21.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Ulrike. Thank you so much for leaving us a stellar review!","replyDate":"2023-09-02T18:19:10.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"7e7a72d9-7339-416d-bfcf-4f3cf42aa79d","author":"Shawn Jester","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLX0-M_5iDUjlYhtgY85Rd1qBVFmj3IyYxnwrNKgmEsyVgE1w=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2023-07-25T02:28:43.000Z","verifiedTenant":false,"featured":false,"reply":"Hi, Shawn. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"1acd19f1-ae97-4bb2-a0db-a982186d2799","author":"Consuela Hernandez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVe0wdTKu0DwjaWf0BvCcdLsFLifUAQDxn-MSx4T0uuBk47f-TdwQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2023-06-24T18:10:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Consuela, for taking time to provide feedback regarding your experience at our Rancier location.<br>We appreciate your business.","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"8a8fd2c8-6558-4645-82d3-37d3198c8637","author":"April Ben","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXMJDUYWK2dbV90pEVgbz4b7Z1HF37JGeKc9gxJE8XDttKb1FHmtA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great place","date":"2023-05-25T22:30:55.000Z","verifiedTenant":false,"featured":false,"reply":"Hi April! Thank you so much for providing feedback based on your experience at our Rancier location. Have a great weekend!","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"542cc4d4-c52d-44da-8316-2062e0d80b28","author":"Vickie Hairston","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVy-Pm115A5cb5WUdERXHsq7HZ_119wGr3aaEYEtVaw4IljYOAthg=s64-c-rp-mo-ba12-br100","rating":4,"text":"I've been with the company for many years, and I am very satisfied with the storage facility which is always clean. The staff is very professional, courteous, knowledgeable of the facility and all its products. I gave the rating of four Stars because the hours of operation or being able to get to my unit it's not conducive with my work hours so I can only get to my unit on the one day off I have. But overall I am very satisfied the company","date":"2023-05-25T19:48:48.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Vickie! Thank you very much for providing feedback about our Rancier location. We appreciate your business and are looking forward to continuing to serve your storage needs. ","replyDate":"2023-09-02T18:19:10.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"6e210bcd-8ed5-4629-aa67-5ae8f1a7f2ac","author":"Nimarie Rios","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUkSoHs6nRHKhLZAWNYTw09GzPnv0WcH5o4rOMbuisxSPs1RNId=s64-c-rp-mo-br100","rating":5,"text":"Super easy. Did everything online. Also prices are very reasonable.","date":"2023-05-23T17:11:32.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Nimarie! Than you for taking time to provide a review for our Rancier location. We appreciate your business and look forward to serving your self storage needs. ","replyDate":"2023-09-02T18:19:10.000Z","tags":["price"],"sentiment":"positive"},{"id":"b7c695bf-542b-45c3-a957-456ff6e261fe","author":"Thom Burke","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKYFWxelYBGeurLxnnfQ1Tp4cJyFRuiyCQckF7fgQuW5WGK0A=s64-c-rp-mo-ba12-br100","rating":4,"text":"","date":"2023-05-02T01:59:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Thom for taking time to leave a review. Have a great week!","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"89ea48da-bf5e-4c55-aaeb-59a940e3665b","author":"Jason Golden","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI-7N1ppAyzPFjKlL2bH6ipPFQYKlHYfb-FgYN8uUBsrDBEDg=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2023-03-04T22:48:43.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for taking time to provide your feedback! We appreciate your business.","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"22737ba9-f234-4917-b80d-315f6bd68d36","author":"Elizabeth Brubaker","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXPbZe1lndpa6Nl2vyIiQwCvZvxw1aQ1uT7pphrfvZVsogSphRFyQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"JAIME and her team are the best!!!!","date":"2023-01-27T16:38:04.000Z","verifiedTenant":false,"featured":false,"reply":"Hello! Thank you for taking time from your day to provide feedback regarding your experience with My Garage! We appreciate your business.","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"d14d34de-57cc-4dc8-ab04-95786369851e","author":"diamond diva","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUMGZT0OO7QTZHN03CA2VgsO2Ux-qPVGHgGt9YAVpTH1Y7YZLY=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great customer service!","date":"2022-11-26T23:13:18.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Diamond! Thank you for taking time to provide a review!","replyDate":"2023-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"},{"id":"7633e4cb-ab4d-4b4a-86fd-fcef522934e2","author":"Robbin Fininer","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJPVcoXZOah11PazNbgG9mM_ygouSKMZbEDHqKTIC2BqpknDg=s64-c-rp-mo-br100","rating":5,"text":"Customer Service and product offered have met my standards.  I am very satisfied with this company","date":"2022-08-31T14:44:00.000Z","verifiedTenant":false,"featured":false,"reply":"Hello Robbin. We appreciate you taking time to provide feedback about our Rancier location in Killeen. Please do not hesitate to reach out if we can further assist you.","replyDate":"2022-09-02T18:19:10.000Z","tags":[],"sentiment":"positive"}]}