{"summary":{"average":4.9,"total":141,"distribution":{"1":3,"2":1,"3":0,"4":4,"5":133}},"reviews":[{"id":"592c45e5-408c-4906-9122-508b719a7db3","author":"Margie Stetson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKCn4Fcq8F07byoOMf7gQGAM1yQvUO9qpJ30OGYirSENxx97p4=s64-c-rp-mo-ba12-br100","rating":5,"text":"The whole experience has been wonderfully seamless! Dan was fantastic walking me through everything, helping reserve a truck and letting me record all info on my phone...going through a lot right now and mind is exhausted. I am handicapped and a caregiver for my Husband and he got me a unit easy to get to.\nI highly recommend Pro Safe to anyone with storage needs!","date":"2026-10-21T13:01:27.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! We're thrilled Dan could assist you seamlessly. Your recommendation means a lot to us!","replyDate":"2026-10-23T00:23:48.000Z","tags":["security"],"sentiment":"positive"},{"id":"7d407607-6742-4f88-9e91-77476815d430","author":"Bill Smith","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL5eeDSTk8u5EI4BX90rp_1SUJmkFrOvA6ru4kvJumEMmz-GA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Efficient! Clean nice place","date":"2026-09-26T17:56:37.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! We're thrilled you found our facility efficient and clean. Your satisfaction is our priority!","replyDate":"2026-10-08T00:23:48.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"b7fbe82e-a8f4-46f2-acc9-23e3a048dab2","author":"Vikki Keszey","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ4YDGELaQ-S9CFg0WdZkSrqRPDjfQPv4ghVZAhbJGvSfkGcQ=s64-c-rp-mo-br100","rating":5,"text":"ProSafe has great customer service, clear communications, attentive staff, and clean accessible units.  Thank you!","date":"2026-09-23T18:24:16.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! We're thrilled you enjoyed our service and clean units. We look forward to serving you again!","replyDate":"2026-09-29T00:23:48.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"c8e57cd6-1b0f-4013-9c14-f9b70ea9c1cd","author":"Pat Randolph","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWbiJHetTJ6u_2Mc42fkWxMTWtYX9wuPFxDdhooB5QoS-jQskxV=s64-c-rp-mo-br100","rating":5,"text":"Great customer service. Keep up the great professionalism.","date":"2026-09-02T16:41:27.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! We're thrilled you appreciated our service and professionalism. Your feedback motivates us to maintain high standards. We look forward to serving you again!","replyDate":"2026-09-29T00:23:48.000Z","tags":["staff"],"sentiment":"positive"},{"id":"0af658e3-418c-4a71-8963-71e5ab790d2d","author":"J Coreathers","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKK8ZUKKp5c_KVCJtUU4Euy3vSgZhxNbzSqF1QgJDely-a_-h-w=s64-c-rp-mo-ba12-br100","rating":5,"text":"The customer service is amazing, and the facility is well maintained with adequate security to ensure safety.","date":"2026-08-15T23:07:38.000Z","verifiedTenant":false,"featured":false,"reply":"J Coreathers, we are so happy to read such a great review about ProSafe Storage!","replyDate":"2025-10-29T00:23:48.000Z","tags":["security"],"sentiment":"positive"},{"id":"c43cdb83-5c3e-41b5-ab5f-a58ff3c5c6f5","author":"dana wright","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJU-pZ0WTi9m3Yp4bUDQYNXy2Vlkc11UXHQR9pZpqqDRU_AtA=s64-c-rp-mo-br100","rating":5,"text":"Deneen Daniels at the Shelia ln location was a great help and very kind!!\nShe is amazing and a great asset to this company","date":"2026-07-30T21:01:00.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your wonderful feedback! We're so glad Deneen provided you with excellent service. Your recognition of her dedication means the world to us and to her!","replyDate":"2026-08-29T00:23:48.000Z","tags":[],"sentiment":"positive"},{"id":"6f29f483-8cc6-440e-9162-6501fb1b9863","author":"Connie Stevens","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLJ9ldcMssVtpwIdYt12okO_BoILyDu3VQjOJw7J5cJeNOmhH0=s64-c-rp-mo-br100","rating":5,"text":"ProSafe is very clean, with well-controlled temperature, handy carts, and a reliable elevator. Very helpful and accessible staff!","date":"2026-07-03T18:34:57.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your review, Connie! We're delighted you appreciate our facility's upkeep and climate management!","replyDate":"2026-07-29T00:23:48.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"b467d6ab-43f5-4e9c-8dd8-93b8bd0ec4a5","author":"Katrice Prude","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUJmOze8pGJNHpw5OFfFXRkkh8bpkA36ltVtIIE7P-yIcSsqNcrSw=s64-c-rp-mo-br100","rating":5,"text":"My move was small, but Dan made it easy and painless. When I needed to downsize, even though I just got the unit the day before, Dee was quick about seeing if it could be done. Both were extremely friendly and accommodating. Having a moving truck on site is added bonus.","date":"2026-06-27T22:59:10.000Z","verifiedTenant":false,"featured":false,"reply":"We're thrilled Dan and Dee could help make your transition smooth and stress-free. We truly appreciate your kind words!","replyDate":"2026-07-29T00:23:48.000Z","tags":["staff"],"sentiment":"positive"},{"id":"6152aae9-963a-4e2f-9a0f-f0b85ba70b66","author":"Devona Archie","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ8zHfhmeTdf9I7AbHSltzmSutwYAgmzAFJ5k4PC8HPyb2R4w=s64-c-rp-mo-br100","rating":5,"text":"","date":"2026-05-31T12:55:51.000Z","verifiedTenant":false,"featured":false,"reply":"We truly appreciate your trust in us!","replyDate":"2026-06-29T00:23:48.000Z","tags":[],"sentiment":"positive"},{"id":"41785504-575d-4134-ae25-50afb91db22f","author":"Rosa Robinson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJyOx9Wc8zfdaqiJOdoHdMx9r5uWTJ88Jp2zuILzQ36Loy97w=s64-c-rp-mo-ba12-br100","rating":5,"text":"Pro Storage is an excellent Storage place. Very well kept and very secure. Keep up the great work","date":"2026-05-19T21:31:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your wonderful feedback, Rosa! We're thrilled to hear you find our facility well-maintained and secure.","replyDate":"2026-06-29T00:23:48.000Z","tags":["security"],"sentiment":"positive"},{"id":"f847a335-e52c-4d1b-90a8-9d420b93ce3d","author":"Theresa Terri Sammons","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV61nrU4RM1RtbhfejT2ecaKt7CWLcsrYahx1vRa0I7_k5Phno=s64-c-rp-mo-br100","rating":5,"text":"I have greatly enjoyed using this climate controlled storage space. You can even pull your vehicle inside, so you’re not out in the weather. Dan and Jacob are pleasant and very good to work with. They even have a moving truck to lend, if need be. I’m not sure of the rules for that, as I haven’t needed it.","date":"2026-04-16T21:29:45.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for sharing your wonderful experience with our storage! Your business means everything to us!","replyDate":"2026-04-29T00:23:48.000Z","tags":[],"sentiment":"positive"},{"id":"d7f33966-4afc-46d8-bbf3-78096337f7af","author":"Ferrari LH44","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW5z4ygWvD1xM19qQEWNvHRk8rMCYb6V0bDcqe0cBYbCOWTbSg=s64-c-rp-mo-ba12-br100","rating":5,"text":"The facility is clean, and reasonably priced, and the manager is easy to work with. I definitely recommend this ProSafe.","date":"2026-02-12T21:19:11.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for recommending ProSafe Storage - Richmond! We appreciate your feedback about our clean facility and team.","replyDate":"2026-02-28T00:23:48.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"268a6022-9614-4446-a64a-4bf59c20aef1","author":"John Mullikin","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJV1mj6IKZnmIl4Zsu63wEkcobxi75GqoY44Bgl4somKezn9A=s64-c-rp-mo-ba12-br100","rating":5,"text":"Roshyia was a huge help today! I had to call and check on something related to my storage unit, and I couldn't have asked for better customer service. Not only have they always met my storage needs without fail, but the customer service is spectacular. If you need a storage unit this is the place to go, and try to get Roshyia when you go because she's extremely pleasant, easy to work with, and great at her job. 10/10 all around!!","date":"2026-02-03T20:01:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for highlighting Roshyia's exceptional service! Our team takes pride in meeting your storage needs consistently.","replyDate":"2026-02-28T00:23:48.000Z","tags":[],"sentiment":"positive"},{"id":"3fd7fa82-75bb-443c-a9fb-05834463beb7","author":"ST","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXBAnuLcTwsczBgicKRs0tmiimjLytST_rzpoVuJDArW4-OCg8=s64-c-rp-mo-ba12-br100","rating":5,"text":"Words cannot adequately express how amazing my experience with Prosafe Storage has been. From day one, Jacob has been nothing short of incredible.  His professional courtesy, kindness, and knowledge are exactly what you want in a manager anywhere. We would definitely recommend Prosafe to anyone looking for exceptional storage options coupled with top notch customer service.","date":"2025-12-03T15:19:33.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks for the kind words about Jacob and our storage service. We appreciate your recommendation and trust.","replyDate":"2025-12-29T00:23:48.000Z","tags":["staff"],"sentiment":"positive"},{"id":"94389a5a-545d-4c09-93a4-51ffe186ab5e","author":"Rick Gegenheimer","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXJqOTwbc3J67j8zjc2YNF72JCQZ9WXNOnmqF0F4g7OMwpOrRTr=s64-c-rp-mo-ba12-br100","rating":4,"text":"Jacob was very professional and accommodating, he answered all my questions and sent me the info to complete online.\n\nThe link took me to a choice if units not the one I had reserved. I had to call and ask the rep. to execute for the correct unit. Then Inhad to ask for the one month free which was part of the original reservation. She did honor it but had I not asked it wouldn’t have been applied.","date":"2025-11-28T22:09:45.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for sharing your feedback about Jacob's professional service. We dissapointed in  the online reservation confusion and will improve our process.","replyDate":"2025-12-29T00:23:48.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"e1570110-8c9b-4706-8da3-0db6d9409f7b","author":"Fountaine Bleu","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUKzTkWdRNhxV-EfZNp6gJMh0owM6etPiUpHSWKxlUJ3TiuPiaz=s64-c-rp-mo-br100","rating":5,"text":"A great place to store items and know that it is s safe and clean environment","date":"2025-11-27T21:05:54.000Z","verifiedTenant":false,"featured":false,"reply":"We're glad you found our facility safe and clean for your storage needs.","replyDate":"2025-12-29T00:23:48.000Z","tags":["cleanliness","security"],"sentiment":"positive"},{"id":"d29b987d-44be-434c-b7d9-fae514751eed","author":"Elizabeth Larson","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUjgjy7FY8YugvlhDT4-_3gAUYegWHzQDx_CqnPoY4CwewQ0pw_NA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-11-14T00:03:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-11-29T00:23:48.000Z","tags":[],"sentiment":"positive"},{"id":"004e5426-9fc4-45a0-8c58-82bf0f783738","author":"sharon white","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXegKo4UteQXm89-yWBX4CE3ZYIobRJudBqm2jLDCpxIeocJstD=s64-c-rp-mo-ba12-br100","rating":5,"text":"Keep up the good customer service and prices.","date":"2025-11-04T21:53:26.000Z","verifiedTenant":false,"featured":false,"reply":"We are delighted to hear your feedback about our customer service and prices. Thank you for your support!","replyDate":"2025-11-29T00:23:50.000Z","tags":["price"],"sentiment":"positive"},{"id":"051d07be-d487-47cb-ae03-1cfbdc9c61a7","author":"Cindy Mae Dodd","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXMNUNp_-igg3UAt1NtKKP1kVEBBY18KyCU9hILfmB3RGhI1ykK=s64-c-rp-mo-br100","rating":5,"text":"Great friendly service and very clean units.\nI am extremely pleased with the professionalism of the staff. They are always friendly and willing to help with my storage needs. Jacob is always willing to sign me up for an additional unit when needed.","date":"2025-10-17T03:57:23.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Cindy Mae Dodd, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2025-10-29T00:23:50.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"e561632c-a309-4b3e-adcb-a54c7f26b7c8","author":"Jeanette Mclean","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVclUIyD_uCyvxZvX3DLZI0al5XHU334ul4FLCwgEUL0fkKLnKdGg=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-10-08T03:19:14.000Z","verifiedTenant":false,"featured":false,"reply":"Jeanette Mclean, thank you for the high star rating!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"26ba603e-2d47-4637-a1b0-e7e98d3b2088","author":"Nikki Russ","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKhhCIl6M9TdK4eqogJphMQgsYWsgk8ID8BGrMlCsn1C0Y_WA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-10-07T20:05:25.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"05f2387d-e0ee-4fc8-8a9d-f1e3cfff4f44","author":"Olivia Decker","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVCfnRi0BQ771VtKd44vjx5ACNOGVW_krwIqIqCJsZ-FtnRGvo=s64-c-rp-mo-br100","rating":5,"text":"Very good and nice storage place. Just wish I could get phone service in there.","date":"2025-10-07T20:03:11.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your wonderful review, Olivia! We're thrilled to hear you find our storage place very good and nice. We understand the challenge with phone service and appreciate your feedback as we strive to provide reliable support and quality service!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"59c39949-cdc7-4075-b59f-5325cb5fc10f","author":"Lori Sneed","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUR29cujmD33i4ZIr8g66Ae_OIZfahm2K1tPfYTKGIbwsIioHLS4Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-09-30T04:53:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"d46d5fdb-6a43-4d30-ac94-ebc154c258f9","author":"Gloria Brown","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW90qgymLtXdtuW48NNf4OigzPKtc2xNFPONvLy4USlrg6Ugiht1g=s64-c-rp-mo-br100","rating":5,"text":"I really like how the building was built and I really like being there so far.","date":"2025-09-22T21:32:35.000Z","verifiedTenant":false,"featured":false,"reply":"Gloria Brown, we really appreciate your feedback!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"5f7d7300-d4bb-4589-a6f6-12a661d1ccd7","author":"manuel rey","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIRqjc5a1GFkb_QOfffvCCtP6xi5gYPGA8eeMMU83FfwCoDFw=s64-c-rp-mo-br100","rating":5,"text":"Super convenient! Awesome staff","date":"2025-09-21T14:56:14.000Z","verifiedTenant":false,"featured":false,"reply":"Manuel Rey, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:50.000Z","tags":["staff"],"sentiment":"positive"},{"id":"292e29a4-065c-46dc-a503-8db4d006ad58","author":"Qadirah Johnson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJpVuEkH60GZbI1dPox4UPJmCOSVQz7reJm7twAZsNYvL384g=s64-c-rp-mo-ba12-br100","rating":5,"text":"Best service!! Best deals!! Best negotiations!! Absolutely love the whole team!! From May 2024 till present day!! Love love love this place!! Dan and Jacob are literally the best!!","date":"2025-09-15T20:48:51.000Z","verifiedTenant":false,"featured":false,"reply":"We are thrilled to hear that you have had such a positive experience with our team! Our goal is always to provide the best service and deals for our customers. Thank you for your continued support!","replyDate":"2025-10-29T00:23:50.000Z","tags":["price"],"sentiment":"positive"},{"id":"d966e04b-6207-445a-a343-4caec15de372","author":"Hallie Holland","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXpK8WfgudPUst9uEZljlLDi9z9wgvc3DvIWr8Y0YnQwCFY7ZsI=s64-c-rp-mo-br100","rating":5,"text":"Everyone that I spoke to each time that I called or went in to set up our unit was great!  Courteous and professional all around.  And the facility and unit were so clean, safe, and well-maintained.  We had a great experience, and I'd highly recommend this location of ProSafe Storage.","date":"2025-09-07T13:14:03.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for taking the time to leave us such a kind review! We truly strive to provide top-notch service and maintain a clean and safe facility. Your recommendation means the world to us. Thank you for choosing ProSafe Storage!","replyDate":"2025-10-29T00:23:50.000Z","tags":["cleanliness","staff","security"],"sentiment":"positive"},{"id":"f5299088-33c5-423e-884e-cc81bb6d6dd8","author":"Marquita D","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXbgqLz_RmNnJ9xXs5K3GaWX2CcJrU4dtzcsILOfA6kVSRGWUlS1w=s64-c-rp-mo-ba12-br100","rating":5,"text":"I reserved my unit online and got a great deal. It was easy to access the unit and I loved the drive in feature. The units are clean and well kept.","date":"2025-09-06T00:33:00.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for sharing your positive experience! We're so glad that our online reservation process was convenient and that you enjoyed our drive-in feature. Thank you for choosing us for your storage needs!","replyDate":"2025-10-29T00:23:50.000Z","tags":["cleanliness","price","access"],"sentiment":"positive"},{"id":"0493aaea-0e2a-47f1-a535-71d8c4926a77","author":"Vanessa G.","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVFOgz4r27ZZCfJOuNMpwzc0os_0p9wiXGDcmQx3q_muecS1WzO=s64-c-rp-mo-br100","rating":5,"text":"Amazing service and very clean facility. Awesome rates","date":"2025-08-31T20:07:54.000Z","verifiedTenant":false,"featured":false,"reply":"Vanessa G., your wonderful feedback and rating mean a lot to us!","replyDate":"2025-10-29T00:23:50.000Z","tags":["cleanliness","price"],"sentiment":"positive"},{"id":"202285aa-de6a-4f00-be3c-4ee2ce240f53","author":"Casey Mirisola","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUlIh8o95fWuhcqNSVjjhRXnbbkK_gCOicWFOcBWRIRHTcSiG7X=s64-c-rp-mo-br100","rating":5,"text":"Place was great! It was very clean and easy to navigate once we figured it out.","date":"2025-08-23T00:29:08.000Z","verifiedTenant":false,"featured":false,"reply":"Casey Mirisola, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:50.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"48f8549c-caff-4a47-acbc-47155b7a9edc","author":"Corey Jeffers","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVlglmjgFYZUwmJhafRDzdfLB_d_hUfDWgtARVrIWwqS_CYbLj0=s64-c-rp-mo-br100","rating":5,"text":"Was looking for a larger storage unit as I had two separate units. I put my name on the waitlist and received a call the next day from the manager just to touch base. Once the unit became available, the ProSafe team worked with me to view the unit at a time that worked with my schedule. Application process was quick and easy, plus they were running a move-in promotion.","date":"2025-08-20T15:26:03.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for sharing your positive experience with us! We're thrilled to hear that our team was able to assist you with finding a larger storage unit and make the application process quick and easy!","replyDate":"2025-10-29T00:23:50.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"003e8e5c-082d-496a-84ad-be431c954b4c","author":"Gacha life Gamer","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXGW9XWfm9Eq1Tnig25CWPvCG0c3D3eGmYHbXTIJ6knirh2WOx1=s64-c-rp-mo-br100","rating":5,"text":"I was very satisfied","date":"2025-08-19T23:53:11.000Z","verifiedTenant":false,"featured":false,"reply":"Gacha Life Gamer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"f2a5ea95-1a49-4014-b4e7-f31f936c4c62","author":"Clo Godreau","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUj-J--fRZnROgSEN11gOiLqWVsqEtRX7ldt3rBO-X-B30yhhJcTQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-08-14T20:35:56.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"7e1ca675-0f1d-47c0-8108-c3d6350689fa","author":"Nick S","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW297JvZjJcxPamQOthWGQQEMZQA0BBrbq7AixEEDXnUmsexOer=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-08-11T20:04:08.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"021fb6f8-16f1-4bb7-8079-eccb6824f48a","author":"nancy chafin","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI1GrzqNf45SrH9mgBd_lOPsjE5BqTRSwKpo_XAh0x749M_Jg=s64-c-rp-mo-br100","rating":5,"text":"Local manager was so helpful and friendly and the facilities were very clean. Never crowded, very safe. We had an exterior unit so I especially appreciated how pristine the loading area and parking lot were. Even has nice landscaping.","date":"2025-08-09T16:43:39.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you! We’re happy to hear our manager was helpful and that you appreciated our clean, safe, and well-maintained facility.","replyDate":"2025-10-29T00:23:50.000Z","tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"a4af5e2e-8fe7-4ab7-b5ff-965f1dabbac2","author":"Henry Spears","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV4ONPEneKO_J3MzgL94j1XgT_6UtAZuwWH4jpkI9MWvDwuLCT8lQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"I loved the drive in loading area and the free moving truck addition.","date":"2025-08-06T20:04:10.000Z","verifiedTenant":false,"featured":false,"reply":"Henry Spears, your wonderful feedback and rating mean a lot to us!","replyDate":"2025-10-29T00:23:50.000Z","tags":[],"sentiment":"positive"},{"id":"a67581aa-e1fd-4bb2-8ab4-0ed74b7c3f4b","author":"Jason Haywood","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKXfErITwRezescIwAgrwCkfYeDbCWynW3otWbxsBXeghs4Yw=s64-c-rp-mo-br100","rating":5,"text":"Great people Jacob and his friend are awesome very friendly and helpful.  They make it less like a corporate store and more like a warm family experience","date":"2025-08-03T14:43:19.000Z","verifiedTenant":false,"featured":false,"reply":"Thanks so much! We’re glad Jacob and his friend made your experience feel friendly and personal. We appreciate you!","replyDate":"2025-10-29T00:23:54.000Z","tags":["staff"],"sentiment":"positive"},{"id":"457a3268-0b53-4644-9b24-b7d9e2b165ed","author":"Slam 151","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjViaDvuNsTDd_JF48KUo-aVy3mUggxfzlogS58Rdhh4a-K6Yxg=s64-c-rp-mo-br100","rating":5,"text":"Blocked in the owl inside the building for over a hour and a half. People in storage unit with extension cords with the door closed time now at 10:46 PM. Trucks are blocking the driveway can’t go out of the building.","date":"2025-07-29T02:46:44.000Z","verifiedTenant":false,"featured":false,"reply":"We're very sorry to hear about this experience. Please reach out to us directly at info@storageasset.com as soon as possible so we can address the situation.","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"43d077f3-90a8-49af-a4cf-64e24be4674f","author":"Mikko","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUuCawK4JvcGnkFvQijFrMN-KFeZrTByP4gjFipHpcz8a3Eptxl=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-07-27T04:39:38.000Z","verifiedTenant":false,"featured":false,"reply":"Mikko, thank you for the high star rating!","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"5aaf9843-bf8b-4d51-a856-17aca8a75c09","author":"Corey Richardson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIMShjwNqJ2SukKyng0LNfhzClSelQMbBwbf50ZkXi1-5Cc7Q=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-07-14T20:28:10.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"60575a72-852b-4895-80af-d745f5567c54","author":"William Brothers","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK1UEYgX1ZKvatSSH23W210SOR26DQZmYsXIMYlYrbzv9NCMw=s64-c-rp-mo-ba12-br100","rating":5,"text":"Rented a storage unit here. It's a brand new facility. Clean, great staff and access is secure.","date":"2025-07-14T18:16:27.000Z","verifiedTenant":false,"featured":false,"reply":"William Brothers, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:54.000Z","tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"d0d66892-81ec-495b-bf40-a1ef29aaddbc","author":"Paulette Stewart","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKV2KDKKlsusB5ZCBZZ_e3ukwVEWtTd4vpkvX8JAn6hHkpakw=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-07-11T12:40:13.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"e3734deb-9071-480e-a7a9-fe173893c973","author":"Kirk Sparrow","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWJtc2samVG-Qq52cYLhCereFkLuFUe-jSQliVjOuViA1vY2Lqp=s64-c-rp-mo-br100","rating":5,"text":"Extra clean facility and helpful employees. Highly recommended!","date":"2025-07-06T23:37:23.000Z","verifiedTenant":false,"featured":false,"reply":"Kirk Sparrow, we are so happy to read such a great review about ProSafe Storage!","replyDate":"2025-10-29T00:23:54.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"8546dc1b-747c-40f5-9a05-0bea9a3eb531","author":"Shalone Gordon","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKMkaE2qL8Wj-xGOsCo8vDMY9F0_oeOHQjQmLNrkIIiaHd-=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-07-02T20:03:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"5a0f2a62-209e-4ac9-bdcc-9b7a29a7619d","author":"Samuel Barker","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJUxYxw-BUOprVoQCudFLwUYmiGjx09Y-dNsKD7z2ylcYbXJGo=s64-c-rp-mo-br100","rating":5,"text":"Jacob, the manager has been a breeze to work with since day one.\nI heard about prosafe after doing some research and figured I’d give it a shot. I will be renting with them from now on! The facility is new and clean, they provide state of the art locks that prevent theft, and the facility is easy to access from my home. Overall I am very impressed.","date":"2025-06-23T15:16:10.000Z","verifiedTenant":false,"featured":false,"reply":"Samuel Barker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2024-10-29T00:23:54.000Z","tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"1bc9ed18-3e5b-4d57-87fe-68a8e916d862","author":"Kj Mitchell","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVpCOGCLzFTo0288R3963eovljZ27azIEE9GwbqohogI6qtNCU=s64-c-rp-mo-br100","rating":5,"text":"The whole process was quick and easy, the staff was very professional and knowledgeable to help me get exactly what I needed","date":"2025-06-18T15:18:52.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for taking the time to let us know how we did. We hope you have a great day!","replyDate":"2025-10-29T00:23:54.000Z","tags":["staff"],"sentiment":"positive"},{"id":"7c91641b-e93c-4039-929c-802811c3a843","author":"Niki Martell","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLiC8UZFav9MoHpuHwgCGIHNRUb6A1yM0WfcTdnojGAKs2F4g=s64-c-rp-mo-ba12-br100","rating":5,"text":"I love this storage facility. It's, clean, the staff is amazing. I was in my storage for about 5 hours, just going through my mom's things, and they came up to check to see if I was ok and offered a bottled water. How kind! Thank you!","date":"2025-06-13T20:07:48.000Z","verifiedTenant":false,"featured":false,"reply":"We're so glad to hear you felt cared for during your time at the facility. Thank you for the kind words and for choosing us!","replyDate":"2025-10-29T00:23:54.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"38949b4c-856c-4fea-b48e-cdec90989222","author":"Cayman Wade","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUAmMGL72lHVPEKUAeCZZ0kOMlOSVh9hKGTPgBwrl8LrjUjGz8z=s64-c-rp-mo-br100","rating":5,"text":"The customer service was amazing; it was so quick, easy, and affordable to get started! The space is clean, safe, and easy to access. I would recommend to anyone!","date":"2025-06-02T20:19:21.000Z","verifiedTenant":false,"featured":false,"reply":"Cayman Wade, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2025-10-29T00:23:54.000Z","tags":["cleanliness","price","access","security"],"sentiment":"positive"},{"id":"ced60744-dc7b-4462-8c8c-3d92a947efd4","author":"Brock Kiser","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUDazbxb5-btXlH4SjWpkCXmcc-scK0oC2BnPOVEG2JoG_g6iy9=s64-c-rp-mo-br100","rating":5,"text":"Jacob was great to work with. Very professional and went over everything in detail!","date":"2025-06-01T20:02:18.000Z","verifiedTenant":false,"featured":false,"reply":"We're so happy to hear you had such a positive experience with Jacob!","replyDate":"2025-10-29T00:23:54.000Z","tags":["staff"],"sentiment":"positive"},{"id":"2d73d846-c45a-4c8b-92df-dabcd4cd49fc","author":"Christian Hunt","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUJjOLxrYlzRfBzM9IhgVhr3OjdIjWpMo9AAmv_gQd71u7SAng=s64-c-rp-mo-br100","rating":5,"text":"Awesome staff, super helpful and friendly","date":"2025-06-01T15:46:22.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review about our team!","replyDate":"2025-10-29T00:23:54.000Z","tags":["staff"],"sentiment":"positive"},{"id":"781d2f4c-619f-4dce-94c6-f97bc3739e17","author":"Dominique Fleming","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU1Y7mkcMlieGbpVHYSHvBBe66S7JsGJn9d9Ks_ViIjjpkAU4Dv7Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"The prices were fair, space was clean,  great help at front desk and useable storage and moving itemsI’m","date":"2025-05-26T16:10:23.000Z","verifiedTenant":false,"featured":false,"reply":"Dominique Fleming, your wonderful feedback and rating mean a lot to us!","replyDate":"2025-10-29T00:23:54.000Z","tags":["cleanliness","price"],"sentiment":"positive"},{"id":"d7275218-8f0c-47cf-b2fa-72141fabd445","author":"Meredith Wever","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIPPOtSfma-eLxTrHDA0RHzNfbk4eFLLafFqR8bNcBHcjX__Q=s64-c-rp-mo-br100","rating":5,"text":"Great people. Great facility!","date":"2025-05-24T12:13:32.000Z","verifiedTenant":false,"featured":false,"reply":"Meredith Wever, we are so happy to read such a great review about ProSafe Storage!","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"58bc51e8-d119-4eda-b9fe-b8413c8fdd86","author":"Richard Lacks","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI37XgrYkZivlj7bk17gxH2lqxWZJg4sDUX2IvQ5vJo7VD2Ow=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-05-21T17:10:24.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"977fc50d-3c9c-4464-ae96-4642ec8aa519","author":"Lenora Fleming","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJeixY-U1Z-xftr3yKPeabY7Num0OTJd-VFdFVN3XjyXJpSxQ=s64-c-rp-mo-br100","rating":5,"text":"Very nice and clean! Customer service was outstanding. Great storage space","date":"2025-05-17T15:39:25.000Z","verifiedTenant":false,"featured":false,"reply":"Lenora Fleming, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2025-10-29T00:23:54.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"aa6dd510-f345-49b6-8015-85dbf8a5c267","author":"Damon Overton","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXv5yOsr5yeCfvkwVzRmqA3fhyu1-l-NrdzosMgSMIyfsrZPTxB=s64-c-rp-mo-br100","rating":5,"text":"Amazing","date":"2025-05-11T20:15:27.000Z","verifiedTenant":false,"featured":false,"reply":"Damon Overton, thank you so much for your high rating!","replyDate":"2025-10-29T00:23:54.000Z","tags":[],"sentiment":"positive"},{"id":"e9dd226b-1e25-46d4-8095-1978622c164f","author":"Brad F","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWcWU_e75C-LWw6H2dGBAM53wFODr9mtfCyvTec4lvNYb4ub7c=s64-c-rp-mo-br100","rating":5,"text":"Prosafe was VERY professional, answered ALL my questions , and they were upfront and honest. It was a PLEASURE to work with them!","date":"2025-05-08T20:33:54.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Brad F, we are very happy to have provided you with such a positive experience!","replyDate":"2025-10-29T00:23:54.000Z","tags":["staff"],"sentiment":"positive"},{"id":"faa16a9c-9e92-4a48-9b03-b0f42bc50589","author":"Uhhh G","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLweruKuVSJaegq3ExYn_Z_vfYFUyrrngiBRYfW9-fzprybXQ=s64-c-rp-mo-br100","rating":5,"text":"Super easy smooth process and really helpful staff.","date":"2025-05-05T20:57:35.000Z","verifiedTenant":false,"featured":false,"reply":"Uhhh G, we really appreciate your positive review!","replyDate":"2025-10-29T00:23:56.000Z","tags":["staff"],"sentiment":"positive"},{"id":"a8a40ba3-5d41-4bec-a9a5-8bf4e9f90ed6","author":"Vanessa Giraldo-Castano","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUmku6TauCcLX_ZEayTg8HSQvZbM47I_oMN7fYbMCZ4XY_uCIgB=s64-c-rp-mo-br100","rating":5,"text":"Super great service and help. Easy process and smooth","date":"2025-05-05T20:57:08.000Z","verifiedTenant":false,"featured":false,"reply":"Vanessa Giraldo-castano, your wonderful feedback and rating mean a lot to us!","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"4a0bac28-1589-4d77-a82a-713f572c3cec","author":"Jillian Abel","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVw0RR243alk12OySLkVGJ0ScS8SsJhid7qy2iiRDLidhkFtXQ2=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-04-26T22:17:23.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"8c29fe49-6e00-41f8-bad4-a94c0979aefc","author":"Luchini Streets","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKn1sjg8Z8iA-eMoWV_L0CmLrSdUbjKK_7czBEV66qaeTqgpQ=s64-c-rp-mo-br100","rating":4,"text":"","date":"2025-04-25T21:04:01.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"fb0a516f-51fc-427c-94de-060ba80a732c","author":"MrTomtob","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLnMUliXLvu0TvA_LccbQIlU6hgJuepYKNwrbwrAITCuoqY=s64-c-rp-mo-br100","rating":5,"text":"The staff is awesome and the facilities are super clean. The covered indoor parking is the best added comfort when storing your things.","date":"2025-04-22T15:23:55.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your great review! We're so happy to hear you enjoyed our clean facilities and the added comfort of our covered indoor parking.","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"9cca2bea-b573-42c0-be8c-55fb30e0a713","author":"Katourah Blanton","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUD2GEiz73VhBzojmbvgX69KARH-cwRcUKZmicK41Uv7hoMZ4SkNw=s64-c-rp-mo-ba12-br100","rating":5,"text":"Very clean and very organized....the staff was very helpful and the units are really secure.   Definitely recommended them","date":"2025-04-19T13:56:37.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review!","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness","staff","security"],"sentiment":"positive"},{"id":"b08ca3ff-31c6-4aa9-a472-14757dd56321","author":"L L","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI_GlNm8KO5MM1js4yje8AYcx3SSpsbdw4dk6fRDaUPg7rvpnI=s64-c-rp-mo-br100","rating":5,"text":"Terrific! All you could hope for in a place to keep your belongings, with Jacob and Dan offering amazing support and guidance if you need it! Rare.","date":"2025-04-18T18:50:00.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the wonderful review! We're so glad to hear that Jacob and Dan provided amazing support. We truly appreciate your kind words and are thrilled to have met your expectations!","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"af6b1cde-33ee-45ef-9b83-894c58893538","author":"D L Dailey","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVUFCRa29y3uo9BPsHIJLiqns8269-RBlbOG5uuidQflbwTEdvu=s64-c-rp-mo-br100","rating":5,"text":"As Professional as you can get.  Clean and all units are temperature controlled.  Priced lower than non controlled temperature.","date":"2025-04-17T19:09:42.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review!","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"bea90b94-e34d-44cc-aca0-acb737ecaf67","author":"whmb","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUcNNnIXXgx1QbioOTkpQvWR3V-VAQoLhkfaEn0SPuZ-jqiLl49=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-04-09T12:02:06.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"e56dd319-4f0f-4808-a459-61629216b8b6","author":"Patricia Telon","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVNO4LRLFgwDa_iabkDXg9kLYD0z8vMrU_LM8UJSNc1roMFwbQb=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-04-06T20:38:33.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2024-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"b7c4d1e0-efaf-4271-aa0b-617d32dd97a4","author":"Tim Stetts","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUzY7ji81S0PEdi0crpzXYxGrju7CsSYJ0KrrVVRaO4x6zqBsyp=s64-c-rp-mo-ba12-br100","rating":5,"text":"Easy to.deal with, friendly staff. Simple straight forward and had no issues thus far. Once or twice with the code system messing up but was fixed immediately.","date":"2025-04-01T07:26:32.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the kind review! We're glad everything has been smooth overall and appreciate your patience with the code issue. Happy to hear it was resolved quickly!","replyDate":"2025-10-29T00:23:56.000Z","tags":["staff","price","access"],"sentiment":"positive"},{"id":"6517658a-28a0-4684-99b5-459fba765447","author":"Tiana Taylor","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUlU0NAYlWQkaJbPEdRvpxUlBb4VdzCw6YWc1KlnZdD5hMUtrt0qA=s64-c-rp-mo-br100","rating":5,"text":"Lovely and clean facility with great service. I love the option to drive into the building!","date":"2025-03-31T22:43:15.000Z","verifiedTenant":false,"featured":false,"reply":"Tiana Taylor, we are so happy to read such a great review about ProSafe Storage!","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"f9d47b9b-6318-401b-ac1b-1b47414ca404","author":"John Aune","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXv0g9Dqb5kn6OAlXahQMKLiUYo6JP51Z9kEZ_VJatp-D3aXMA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Very efficient!","date":"2025-03-24T12:17:39.000Z","verifiedTenant":false,"featured":false,"reply":"John Aune, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"3e2cc0b4-3307-4ee7-bd95-45313cff2634","author":"Alyssa Wingo","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUYzTDHPgixitTqg8miyNIKrK831FhWnLt7yR3bdYePp0gSYnc=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-03-22T22:07:09.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"560f84d6-486c-4110-a905-f57db490205a","author":"Jaymisa Gilliam","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocISa_FRhx9P2B6vNrwbh-Lws5hxwU9rHr8G3cbIxQL7ur4Evw=s64-c-rp-mo-br100","rating":5,"text":"Wonderful customer service very nice and very affordable","date":"2025-03-22T15:06:06.000Z","verifiedTenant":false,"featured":false,"reply":"Jaymisa Gilliam, thank you for your kind words and this wonderful review!","replyDate":"2025-10-29T00:23:56.000Z","tags":["price"],"sentiment":"positive"},{"id":"bc05301f-142c-44d9-9d68-432aeaabdabe","author":"Jerell Briscoe","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLeZHO_NAieyraWLvISH6yBILh90aaNQu6o0M75sFcwN-QlDA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-03-21T15:08:13.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2025-10-29T00:23:56.000Z","tags":[],"sentiment":"positive"},{"id":"a6f00afa-e09b-4bd6-acf9-4096e3ff261a","author":"Marissa Fernandez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVDL7wtXaSVP_5i4ujWrWsgRl04j8Po2lL1gzkROJcRfMK5U7B1XA=s64-c-rp-mo-br100","rating":5,"text":"This facility is very nice! Its also clean, quiet and private. Renting my unit online was very easy and quick. The indoor, climate controlled drive through access is a nice bonus. The guys who work there are very friendly and helpful. Definitely would recommend this place!","date":"2025-03-21T14:40:07.000Z","verifiedTenant":false,"featured":false,"reply":"Marissa Shawhan, thank you for sharing your positive experience!","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"797b34f2-6204-41c4-98b8-092390a5583f","author":"Professor Wells","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXJ7FgJ1B37D6vQ2n1xGVFXCw7V7KEzTnPlpmRq9dB4rCNabKg=s64-c-rp-mo-ba12-br100","rating":5,"text":"I recently relocated from Houston, TX, to Richmond, VA, and needed a secure place to store my vehicle prior to my arrival. ProSafe exceeded my expectations by coordinating with my dispatcher to ensure safe and accessible storage for the driver, even after hours. I highly recommend ProSafe to anyone in a similar situation! Job well done!","date":"2025-03-19T12:48:05.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the great review! We’re so glad we could make your relocation smoother and that our team exceeded your expectations. Welcome to Richmond!","replyDate":"2025-10-29T00:23:56.000Z","tags":["access","security"],"sentiment":"positive"},{"id":"9618219e-ce45-4dc1-979c-54c105f1c20a","author":"Jacki Collins","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLuLKv2IWY2VfX82YVeazR6KaJgMMNO2v3Pcl4fKKlToexvMQ=s64-c-rp-mo-br100","rating":5,"text":"Very easy to rent nice and clean","date":"2025-03-16T16:33:08.000Z","verifiedTenant":false,"featured":false,"reply":"Jacki Collins, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"a9f0d024-fa30-4f77-8fe9-997aaa7eaf82","author":"Lady Ty","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVwd3gI0BpKRMpvyC6Q8z06FsiKeK-tuKfq3Fyphhnf5-R0JQS6Fw=s64-c-rp-mo-ba12-br100","rating":5,"text":"Dan was very friendly great customer service and knowledgeable.. The storage is new very fresh clean and affordable","date":"2025-03-14T13:45:34.000Z","verifiedTenant":false,"featured":false,"reply":"Taisha Smith, thank you for your kind words and this wonderful review!","replyDate":"2025-10-29T00:23:56.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"30025f2e-df49-4134-99e9-d991937bf78d","author":"Armesha Rich","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWYQJxxdQY5FHmF46yYN9zqDLzxJPxed3-LTNJhw_viKHCLaRiY=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2025-03-06T15:25:03.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2024-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"2a8ae8af-f879-48d3-b511-c16357967852","author":"Kiarra Miles","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjULM3OrccsFyZp_Im6YNQ6JRp1hwBhcrlsiGLb2DG7aLWsRZGH3Ww=s64-c-rp-mo-ba12-br100","rating":5,"text":"The process was very eazy. Building is always clean.","date":"2025-03-04T16:04:57.000Z","verifiedTenant":false,"featured":false,"reply":"Kiarra Miles, your wonderful feedback and rating mean a lot to us!","replyDate":"2025-10-29T00:23:58.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"f0bb64fb-4fc2-4ba0-8f81-646e51a05f94","author":"Robert Gore","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKSaARBRHqZbX5aMtejL28LFq3Dm0wV9D1gVdP4zcMZf9Yj8A=s64-c-rp-mo-br100","rating":5,"text":"Nothing but good things to say about this place. Staff was always super helpful and knowledgeable about spaces available on site. They have a truck onsite to help move-in/out if needed. Also great climate controlled spaces. If I need to place anything ever in storage this business where I’d go.","date":"2025-02-26T18:37:34.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind words! We're thrilled to hear you had a great experience and found our team helpful. We appreciate your trust and look forward to assisting you again if you ever need storage!","replyDate":"2025-10-29T00:23:58.000Z","tags":["staff"],"sentiment":"positive"},{"id":"9341f925-1216-4224-8e1d-6f16e7dea7ed","author":"Chris K","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJssd94n7K95axjUe9N4R8WkCCLfvIjNiAUuYLQfZeTvjfqLQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2025-02-13T18:23:09.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"f1f14123-97b6-41a0-9114-a40469f152ad","author":"nigel f","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ37kNbcfM5m_-GTOhVBeQwikwnH27HNdP8N5P7nYavc3tsWg=s64-c-rp-mo-br100","rating":5,"text":"Great location.  Friendly and accommodating staff.","date":"2025-02-11T01:10:57.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Nigel F, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2025-10-29T00:23:58.000Z","tags":["staff"],"sentiment":"positive"},{"id":"ad6cb96d-99d2-4fbd-b24b-287b5cee16c6","author":"Taylor Roberts","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIZzFfNOvri9oXyeFbJTAlUfowlvBBPRhK5ehZaxw-CshQ0fA=s64-c-rp-mo-br100","rating":5,"text":"Great customer service!","date":"2025-02-04T19:30:23.000Z","verifiedTenant":false,"featured":false,"reply":"Taylor Roberts, reviews like this give us motivation and help us ensure we provide high-quality care!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"270ffb29-1d31-49fd-a7a7-0b768c05443f","author":"Melanie Lewis","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLfcrPGfp7Gr5hLbmLyCFsNRpdqfmiHywJ9_riSAtlBrhPBVw=s64-c-rp-mo-br100","rating":5,"text":"Great front desk representative.. friendly and helpful.. facility was clean and moving dollies were a wonderful surprise..I will recommend to others.","date":"2025-02-02T15:42:16.000Z","verifiedTenant":false,"featured":false,"reply":"Melanie Lewis, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:58.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"435c2010-6b92-4bfe-b2b6-7ce60700df1e","author":"hydijah bilal","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVXq-shhBw0qPWS2wFHuFgFpxwm1QSD5krhlofSPastA0_IXV5C=s64-c-rp-mo-ba12-br100","rating":5,"text":"Love the environment and staff are very helpful. I also love the lock and key system","date":"2025-02-01T18:07:15.000Z","verifiedTenant":false,"featured":false,"reply":"Hydijah Bilal, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:58.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"8b32b223-46e4-4b7a-8261-a107bf01750e","author":"Mindy Godding","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJby3zYu9DvyRPh3Ck5-8URtiz9OhalwMZVbZICZ4n_mBAVak7k=s64-c-rp-mo-ba12-br100","rating":5,"text":"We had a great experience moving into our ProSafe unit! The van was super helpful to load all of our stuff and move it in one trip. I loved being able to drive inside and unpack everything out of the elements! We didn't lock our unit properly when we left; Jacob called as soon as they realized our error and helped us secure the unit. Great service!","date":"2025-01-28T14:04:31.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your kind review! We're thrilled to hear the van and indoor access made your move smooth and convenient. We're always here to assist you—let us know if you need anything else!","replyDate":"2025-10-29T00:23:58.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"16cd6a54-828a-4180-bb0d-365ec634de94","author":"Ashlyn Hudson","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUuPLcjisg1NfmgU1GKBqxRrAX9-hJv05aUDMeyqLa6qPprB-lz=s64-c-rp-mo-br100","rating":5,"text":"Easy process, clean and great customer service!","date":"2025-01-23T12:36:08.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Ashlyn Hudson, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2025-10-29T00:23:58.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"159ff99e-5d22-454f-b88a-18ca13c4676d","author":"Travis Seabrook","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVaBzGZjxy77DvjECJEjNuz0hNAWMitbskXVhJUb_wyvDBtdKik=s64-c-rp-mo-br100","rating":5,"text":"Great service so far!","date":"2025-01-04T23:02:26.000Z","verifiedTenant":false,"featured":false,"reply":"Travis Seabrook, thank you so much for your high rating!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"1ba5e538-48f6-43d6-9cc9-3b0a02c40216","author":"LA Kingery","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVLFjvFvzhYP7iHVsx9UHShJLBpQg74dtnRJPy_H1mQwRQiFrHI=s64-c-rp-mo-ba12-br100","rating":5,"text":"Easy sign up & instructions","date":"2024-12-30T13:53:36.000Z","verifiedTenant":false,"featured":false,"reply":"La Kingery, we really appreciate your feedback!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"721fae18-9ae1-4371-a36a-e4a732082b79","author":"Corvelle Mason","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWvnO2SxglUTXMzZ6e-vuvffTOozE_wRL6CMw5i9-gsSpSs4Lw=s64-c-rp-mo-br100","rating":5,"text":"A great place to store your stuff!!!!","date":"2024-12-22T19:26:34.000Z","verifiedTenant":false,"featured":false,"reply":"Corvelle Mason, thank you so much for the positive review!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"45c460af-01e0-4c0c-9141-d4b559a4b622","author":"Michael Bonaparte","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK21Xc_2kPBCOU0UC3xPVBHZvjdQo80-NlgKyiY5NYu9Fm0CQ=s64-c-rp-mo-br100","rating":5,"text":"I would highly recommend it to anyone who's looking for a storage unit very clean and you are able to drive your vehicle inside","date":"2024-12-21T15:35:50.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review!","replyDate":"2025-10-29T00:23:58.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"e54e7f99-67c7-43d5-9523-4edbe724f4e2","author":"Christine Carmon","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIqWRfSMB7wYcyZl5cB_Q2ZuDxfjtUCpqsVEN5aYHK7jBiVBA=s64-c-rp-mo-br100","rating":5,"text":"Excellent service","date":"2024-12-06T16:05:02.000Z","verifiedTenant":false,"featured":false,"reply":"Christine Carmon, reviews like this give us motivation and help us ensure we provide high-quality care!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"b0f88eb1-efcf-40f1-a876-90b050b1653b","author":"Tanya Taylor","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJhG1mSljhFj6H0K6t33V_OL3nx4FxL7Up6P51dyxN93ZICNw=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-12-05T16:31:56.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"8e42470b-454b-4717-bdb1-cd862e4380fa","author":"Jaquan White","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI6GOrBq2TXsWecCFiiAc5g3rcvkPKzMWZa2NgXqs99u0jihA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-11-23T16:15:32.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2025-10-29T00:23:58.000Z","tags":[],"sentiment":"positive"},{"id":"ff22321b-046e-4fc9-be0f-632f27d56fed","author":"Brent Graves","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWQ8TzwwW0Gkg4K3GWGfigX8kvAC7_TzsVsquUeKkLTkCRNyKOFcw=s64-c-rp-mo-br100","rating":5,"text":"Dan and Jacob were both very knowledgeable as well as very helpful to work with on getting me setup and settled into new Storage Units.","date":"2024-11-18T18:20:22.000Z","verifiedTenant":false,"featured":false,"reply":"Brent Graves, we're happy to hear you had such a positive experience with our team!","replyDate":"2025-10-29T00:23:58.000Z","tags":["staff"],"sentiment":"positive"},{"id":"0bbd6037-3a2d-46ab-b8bf-96b75d279693","author":"Arica Roberts","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVPmnqX5n_9_UurPgCkx0vyLrT5zISw11OO0-0Ytm7cRTvpf0rr=s64-c-rp-mo-ba12-br100","rating":5,"text":"The staff was very helpful. The units are very secure.","date":"2024-11-06T15:21:54.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Arica Roberts, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2024-10-29T00:23:58.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"7077be8f-2547-4b9d-b5dc-aaaeabd316db","author":"Constanza Cubillo Garcia","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXO-yPOHIzOr8-rABvFfZA2psm8r-OmbVUpIxDHBRMHY_Zu3MM=s64-c-rp-mo-br100","rating":5,"text":"Super clean and accessible. It has all I needed.","date":"2024-11-04T23:12:44.000Z","verifiedTenant":false,"featured":false,"reply":"Constanza Cubillo Garcia, we are so happy to read such a great review about ProSafe Storage!","replyDate":"2025-10-29T00:23:58.000Z","tags":["cleanliness","access"],"sentiment":"positive"},{"id":"bb5212f1-9cbd-457b-a5f3-cc71fa523263","author":"Rafael Marcial","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVSVGCupZb6x1HDnisAT-m1VF2mjvZ4q_U7sT81IKdrz-GhhMwc=s64-c-rp-mo-br100","rating":5,"text":"Excellent facility. Staff was kind and courteous. It was actually the best thing about virginia. Pro safe storage is the best\nstorage facility I have very experienced, It's one of a kind. Thank you.","date":"2024-11-03T07:08:29.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this amazing review!","replyDate":"2025-10-29T00:24:02.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"d16801fc-02be-4ab6-98e9-038b2b6324d6","author":"Jeremy Shawhan","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKTsmqr4kbiH5DL1PjihBDlUrBEz1OyMsAOV9J_eKlXfjjLDw=s64-c-rp-mo-br100","rating":5,"text":"Units were clean, staff was helpful and awsome","date":"2024-11-02T12:03:55.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Jeremy Shawhan, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2025-10-29T00:24:02.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"6ef61a3b-a716-4959-97d6-5377396cebe0","author":"Latoya Norfleet","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIFgDFapov4s5ulS_0gBzd5-xxb_z3821K9Lg_I3308EIynmA=s64-c-rp-mo-br100","rating":5,"text":"The hallways need signage to indicate where the elevators are located.","date":"2024-10-31T13:17:43.000Z","verifiedTenant":false,"featured":false,"reply":"Hello Latoya Norfleet, we appreciate you taking the time to leave us this feedback.","replyDate":"2025-10-29T00:24:02.000Z","tags":["access"],"sentiment":"positive"},{"id":"cc38d828-d17c-443e-94e0-8ee407f5541b","author":"Luke Routzon","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWefglFAQ9wKrQI66kB8b3PI-d8mDMdpxTEdElmiey0KuSv6pZXUA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Prosafe has made my short term, which could possibly turn into a long term, storage needs incredibly easy for me! Online forms and payment were a breeze for me to find and rent my unit. The facility is clean, well lit, secure, and very organized. The Prosafe employee is absolutely amazing! He has all the answers for me, great customer service, and was fun in the process with little jokes and conversation! He was able to get me everything I could ever need. I can't say enough about Prosafe!\n\nIf I were to provide any constructive feedback is that the moving truck be available online to answer questions about pricing and to easily rent.","date":"2024-10-25T11:44:12.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the fantastic feedback! We’re thrilled to hear our online process and clean, secure facility made your storage experience easy. We’ll pass along your compliments to our team member, who will be glad to know he made your experience enjoyable. Thank you for choosing ProSafe!","replyDate":"2024-10-29T00:24:02.000Z","tags":["cleanliness","staff","price","security"],"sentiment":"positive"},{"id":"dd65570c-fece-40de-aceb-dc4c7f55b808","author":"Dustin Landers","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWv3q7l5Id7-BRDzhqoDkOB69vbm_oZLnxMMBCbG09paqcWZuS7=s64-c-rp-mo-br100","rating":5,"text":"Professional, helpful, and friendly staff. Awesome clean and well-maintained facility.","date":"2024-10-23T15:26:19.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review!","replyDate":"2024-10-29T00:24:02.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"52b24aab-6bba-4732-b4a8-6a56fed335c7","author":"Suzanne Ferrell","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJut0O0iLi6Pk097twXEbncPNx0Cdtag0yQF4Z703dG4mFlMgoi=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2024-10-22T11:32:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"cdda0649-4136-4cda-a4e6-12e08ea8f574","author":"Lilian Lopez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUMUL3lxmrqV3OZOXsIpB__fcDmntNxMcNi7yH9xtDz84EBRKVcIw=s64-c-rp-mo-ba12-br100","rating":5,"text":"Amazing customer service. Super clean storage.","date":"2024-10-21T07:09:42.000Z","verifiedTenant":false,"featured":false,"reply":"Lilian Lopez, thank you so much for the positive review!","replyDate":"2024-10-29T00:24:02.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"ef25c03d-1103-4278-b3f8-a0156b354bc7","author":"Meko","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV130C5cI06fsxCVXvmjma5dZ8smh49Iivo0vCqvUFL2Iz4e1xO=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-10-04T18:28:17.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"392ab340-92a0-4c57-b5d8-057124107dc1","author":"Jeffrey Rakocinski","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVMwceBNLt-SjygKg8_13_PNYOKdeFPPNPJQKfpInxSif7-gepEqQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"Awesome management, clean facility and overall an easy and smooth process from start to finish.","date":"2024-10-02T15:46:31.000Z","verifiedTenant":false,"featured":false,"reply":"Jeffrey Rakocinski, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2024-10-29T00:24:02.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"57b46a33-0f95-400e-82cf-11f1f8fc27bb","author":"James Hemler","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJWvYF6jDBXeFPeZgi0SqTYayxji31D_VI-t9wY2p4-tt-nPg=s64-c-rp-mo-br100","rating":5,"text":"Great staff. Very professional, friendly and helpful.","date":"2024-09-29T10:19:06.000Z","verifiedTenant":false,"featured":false,"reply":"James Hemler, thank you for your kind words and this wonderful review!","replyDate":"2024-10-29T00:24:02.000Z","tags":["staff"],"sentiment":"positive"},{"id":"f4f67d0d-2e11-45ee-b18d-7a3e1d9ed561","author":"Tina Brown","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ2nnccOax131m3BWmogAZ0SCLAFyvRvatGi_R9gwkxCfb23w=s64-c-rp-mo-ba12-br100","rating":5,"text":"The Staff is Amazing, Helpful and Professional. Thanks Guys for being patient with Me.","date":"2024-09-24T13:25:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the positive review about our team!","replyDate":"2024-10-29T00:24:02.000Z","tags":["staff"],"sentiment":"positive"},{"id":"83e4ced7-2b68-4f43-9c11-88b16e0e28ed","author":"Steezy Dinero","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUhOJjqQs2lfszKexXIj0iXUi9QzCm_ilSOumh9WgSmJARIaf4=s64-c-rp-mo-br100","rating":5,"text":"Lex was BEYOND Amazing! Made me feel very at home (literally) I definitely recommend using storage here! ( ask for Lex)","date":"2024-09-06T21:10:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review about Lex!","replyDate":"2024-10-29T00:24:02.000Z","tags":["price"],"sentiment":"positive"},{"id":"a89291bf-ebb7-4be7-811a-b23ea1b30ccc","author":"Brianna Bundy","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJWV5RXKLdztCf06sFGhNnsKj4KZ93Rxj3p0QSPoICXxVeSHw=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-09-06T11:57:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"96080162-eac4-42a4-879a-0ed11dbf7448","author":"Nolies Truth","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLd9ScCilPOQeM6so__7WLlkyu1rUrF6vr2yREa6T0yF1WXvg=s64-c-rp-mo-ba12-br100","rating":5,"text":"The customer service is phenomenal! She made my initial visit pleasurable because of her experience and patience.","date":"2024-08-31T07:24:29.000Z","verifiedTenant":false,"featured":false,"reply":"Nolies Truth, reviews like this give us motivation and help us ensure we provide high-quality care!","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"45f38cac-55a2-4496-947a-3e0133663d10","author":"Frank Porter","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLVNStm06vQIkatVyZNCXwC4XHZd7VuhQranZEaQdzNX01wig=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-08-22T11:00:33.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"3eede3fc-2401-4fb2-a892-23d2318bad46","author":"Wade H","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLwCF0dgilvxpJEkuAL4YYPsBLRhGg4FILMkkYEyCkH3Qui5g=s64-c-rp-mo-br100","rating":5,"text":"Good price and good staff at location.  Only rented for 3 months but good experience.  I would again.","date":"2024-08-18T22:42:41.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Wade H, we are very happy to have provided you with such a positive experience!","replyDate":"2024-10-29T00:24:02.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"ec730b10-5bcc-49d9-a0e7-98f55941aa6c","author":"Khushi Shah","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVntHoqfnSNnUN84A2v_LTus69jXPnjZpnebsP492vA4SC5CZpJ=s64-c-rp-mo-br100","rating":5,"text":"Easy process and staff were very accommodating.","date":"2024-08-17T07:15:57.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Khushi Shah, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2024-10-29T00:24:02.000Z","tags":["staff"],"sentiment":"positive"},{"id":"19e5efb0-54fe-4f93-a4e5-57f484392797","author":"Angela Ingram","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJFZhyOgoiTT8fFzTf6TI_GN_7LK7GH7HWUNRjRXEUsLbNlhA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-08-12T17:17:41.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"82d89656-fed6-412f-b60c-8b34b36bae51","author":"Claudia Altman-Harmon","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ_-Zoev8cpkKUl9dwyZ4-mnHlB9rcII7GhtTkqlPNrkKOJmA=s64-c-rp-mo-br100","rating":5,"text":"Friendly & helpful staff. High quality storage units.","date":"2024-08-07T11:19:59.000Z","verifiedTenant":false,"featured":false,"reply":"Hi Claudia Altman, thank you so much for your positive comments about ProSafe Storage!","replyDate":"2024-10-29T00:24:02.000Z","tags":["staff"],"sentiment":"positive"},{"id":"7a70edbc-827a-436d-8220-6d43af6f55de","author":"Nichol Cruz Sanderson","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXvOpKSW2gipz0GgDgdSjd64c6K1c2Iseos97bNjzzjUbtl0xk=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-08-01T15:45:53.000Z","verifiedTenant":false,"featured":false,"reply":"We really appreciate your positive review! ","replyDate":"2024-10-29T00:24:02.000Z","tags":[],"sentiment":"positive"},{"id":"37e2d805-87ce-4c88-9b72-e34dc34172bb","author":"Jeremiah Jackson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ8c1Nng3jrdHZzToj2QkkRnX8D6gXf8knm1mgWSSKvClxCwg=s64-c-rp-mo-br100","rating":4,"text":"Staff was extremely helpful and kind. Was very patient with showing me around and letting me see the different size units","date":"2024-07-07T16:31:55.000Z","verifiedTenant":false,"featured":false,"reply":"Jeremiah Jackson, we're happy to hear you had such a positive experience with our team!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff"],"sentiment":"positive"},{"id":"3a941ae2-f375-437a-9e5e-11dbd4c14858","author":"Jayda Robinson (Vlogs w/ Jay and Fam)","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVbLQcQgM0s0F6lAEVzUhetvyCrxWnP4hHoZ6bsgs1CNnt1nGCVQA=s64-c-rp-mo-br100","rating":5,"text":"I had an amazing experience with lex today. Needed a quick an easy move in and she went above and beyond to make sure all of my Question and concerns didn’t go unanswered!!! Definitely recommend renting here an if possible rent with lex!!!","date":"2024-07-06T17:13:21.000Z","verifiedTenant":false,"featured":false,"reply":"We're so happy to hear that you had such a great experience with Lex!","replyDate":"2024-10-29T00:24:04.000Z","tags":[],"sentiment":"positive"},{"id":"56e53285-5a8b-4142-b79c-40f3836b2415","author":"Tejahnnah Chavis","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUCx1pmnrxk-QL3uxYg8Fljs--YTImPMIm2YbTaA4ORTFZok3Hi=s64-c-rp-mo-br100","rating":5,"text":"Was quick and easy, and had the storage size i needed after searching and searching","date":"2024-07-05T16:42:55.000Z","verifiedTenant":false,"featured":false,"reply":"Tejahnnah Chavis, thank you so much for your high rating!","replyDate":"2024-10-29T00:24:04.000Z","tags":[],"sentiment":"positive"},{"id":"de0f59b1-38ff-4aa6-a474-e52b95bb2a08","author":"Carol & Doug H","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXWoaa1m4HttfZp2lF8xXp4WtCeuPil47VHwbhyvhuknzoH81c=s64-c-rp-mo-br100","rating":5,"text":"Great facility — clean, easily accessible and terrific climate control. Exceptional customer service. All the things you want in a storage facility!","date":"2024-07-02T11:13:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for this wonderful review!","replyDate":"2024-10-29T00:24:04.000Z","tags":["cleanliness","access"],"sentiment":"positive"},{"id":"9bb83664-7f64-4ba5-92c6-77b419531a18","author":"Princess Cee","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK22jkoj-NdKyyEeHc2Rdoyko731eBwiHvLF_YuiMugN9o4lw=s64-c-rp-mo-br100","rating":5,"text":"Lex made the experience quick and easy. Thank you so much!! You are amazing!!\nLet’s not forget how clean the facility is plus they have hand carts which make moving your items into your unit pretty quick. Definitely recommending to others","date":"2024-06-25T19:17:34.000Z","verifiedTenant":false,"featured":false,"reply":"Princess Cee, thank you for your kind words and this wonderful review!","replyDate":"2024-10-29T00:24:04.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"6fc19362-8a0a-49f6-a802-4158d7e3283a","author":"Sarita Farnelli","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVaSNqz1sH0fz0mYw05NxtA_O6bbV6D9bx8hm42CsqJjqZwJ2vGxQ=s64-c-rp-mo-br100","rating":5,"text":"Great location, very clean and secure","date":"2024-06-23T00:05:14.000Z","verifiedTenant":false,"featured":false,"reply":"Sarita Farnelli, thank you so much for the positive review!","replyDate":"2024-10-29T00:24:04.000Z","tags":["cleanliness","security"],"sentiment":"positive"},{"id":"90da3b8a-d190-4d1e-b2b5-f699c51900d7","author":"Josh Cromwell","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWGE6Qso4h0_yHcwDIehmv05BYLNQqT8j5FW1mxAZ0_s8GOr_4=s64-c-rp-mo-br100","rating":5,"text":"Front desk people were really friendly!","date":"2024-06-15T18:30:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the high star rating!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff"],"sentiment":"positive"},{"id":"421b42b3-b07d-4bf1-831d-08ad95b8b9ef","author":"William Parrish","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVAcEScrMvxCfAm95yVmKCXpW2gDTjdt9FGAN_CCkR8ZS-DZfw=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2024-06-11T19:23:53.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2024-10-29T00:24:04.000Z","tags":[],"sentiment":"positive"},{"id":"2bf79ebc-ee70-4c96-a19b-a5edc5f6ba79","author":"thomas roberts","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLD7EK2MhaYiZrD-V7dltsNegr_Phns0_V9OhYLsbfXTE8-7fU=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-06-10T04:19:31.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your high rating!","replyDate":"2024-10-29T00:24:04.000Z","tags":[],"sentiment":"positive"},{"id":"103b41bf-e96a-4824-a510-810945d3f144","author":"Baeski Show","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKE6YJJErtJCf_Y3T-kwOoxav7oy7X5qbfyQ3fN6fYkgAm1MQ=s64-c-rp-mo-br100","rating":5,"text":"Absolutely thrilled with the exceptional customer service experience I had! From start to finish, everything was top-notch. The representative I worked with was incredibly well-organized and efficient, making the entire process seamless. What truly set this experience apart was their friendly demeanor. They were not only knowledgeable but also took the time to make me feel valued as a customer. Kudos to the team for their outstanding service!","date":"2024-06-04T14:07:49.000Z","verifiedTenant":false,"featured":false,"reply":"Baeski Show, we're so glad you had such a wonderful experience with us!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"3f0094ce-8e74-4c59-9737-94931d52ca61","author":"Cindy","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWdIgW4b0BNzAQodvNCXvJxbg7PsKyqUQNzOkEqvlsP78keLi5cog=s64-c-rp-mo-br100","rating":5,"text":"Manager is great to work with. He took his time & made sure we got the proper unit we needed. The prices are better then other places. We told our friends about the place.","date":"2024-05-28T13:55:19.000Z","verifiedTenant":false,"featured":false,"reply":"Cindy, thank you for your kind words and this wonderful review!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"5c25cfe7-e9ff-41d0-badb-3286a8ce7e80","author":"Jaconyer McClaine","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUug_nFZ7HhIWtSR6LTVE1CFRfP9UXysQ3q9yQir0IgGpn6XCjL=s64-c-rp-mo-br100","rating":5,"text":"Their customer service skills are awesome 👍","date":"2024-05-24T16:24:11.000Z","verifiedTenant":false,"featured":false,"reply":"Jaconyer Mcclaine, reviews like this give us motivation and help us ensure we provide high-quality care!","replyDate":"2024-10-29T00:24:04.000Z","tags":[],"sentiment":"positive"},{"id":"e7519619-a645-47ab-b956-23bf45ae3bab","author":"latril mariano","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVZdj1C-LA7veaNcYm9zxcjH0NtQkv9FmG0iE-KCxDCaFoTLDciww=s64-c-rp-mo-ba12-br100","rating":5,"text":"Excellent consumer service!","date":"2024-05-23T21:41:45.000Z","verifiedTenant":false,"featured":false,"reply":"Latril Mariano, reviews like this give us motivation and help us ensure we provide high-quality care!","replyDate":"2024-10-29T00:24:04.000Z","tags":[],"sentiment":"positive"},{"id":"eb1250ce-52ba-4305-ab2c-805369b8cb8f","author":"Amy Smith","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKjtJvNbuiUyCagvXC7HQ10gBJ6w8WOdXZEENzKFo9ZnGRVDg=s64-c-rp-mo-br100","rating":5,"text":"The front desk employees are really kind and helpful. The move in process was smooth. The facility is clean. Rent is reasonable.","date":"2024-05-20T16:28:13.000Z","verifiedTenant":false,"featured":false,"reply":"Amy Smith, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2024-10-29T00:24:04.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"df0c32e8-a382-4f37-b18f-e77186119b6e","author":"Edd Davis","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUV1ns1ULRuMhKCu2fV-O2SDFE87frkf54DUMOOzrO_-lyegl8f=s64-c-rp-mo-br100","rating":5,"text":"Was easy to secure a unit at a great price. When I booked the unit it was in a rather maze of a location when I first visited they easily transferred and worked with me to get a more convenient unit","date":"2024-05-02T18:28:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for taking the time to let us know how we did. We hope you have a great day!","replyDate":"2024-10-29T00:24:04.000Z","tags":["price","security"],"sentiment":"positive"},{"id":"9b6ea638-382e-49cc-bf8d-1f2aba53e901","author":"Erika Alvarez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocICNyB8W3fv7GazxEnLGUaHoEwaU-JGDWM5CtyodQxqbZH-vg=s64-c-rp-mo-br100","rating":5,"text":"The sign up process was very easy. The facility was very clean and secure. I would definitely recommend!","date":"2024-05-02T17:49:20.000Z","verifiedTenant":false,"featured":false,"reply":"Erika Alvarez, your wonderful feedback and rating mean a lot to us!","replyDate":"2024-10-29T00:24:04.000Z","tags":["cleanliness","security"],"sentiment":"positive"},{"id":"e1376472-57ec-4615-a106-e9fdbaa901e9","author":"A. J.","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJtj6u5lRcNC0uZxeUECreI3Wos6AKZhUtmSYYVDvu8iWNg-Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"Pleasant and great customer service. Clean facilities.","date":"2024-05-02T16:31:24.000Z","verifiedTenant":false,"featured":false,"reply":"Hi A. J., thank you so much for your positive comments about ProSafe Storage!","replyDate":"2024-10-29T00:24:04.000Z","tags":["cleanliness"],"sentiment":"positive"},{"id":"6b95ba24-0409-49f3-a85d-2994fb88234b","author":"Jonathan Greenberg","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUJva61RKqpi102OP7xIfGixHlT2nhh5Mr289GFF75NX6rCpt8=s64-c-rp-mo-br100","rating":5,"text":"I received a discount offer in the mail, so I called the Pro-Safe office to confirm the details and they verified those terms. So, I scheduled a move-in day and used their moving truck. It took all day to transfer items from another storage unit, but the process went smoothly in only two round trips. Since the former storage unit jacked the price up twice last year, this was a welcome change. Now I don't have to over-pay at the old place and I have a great deal in a new place! Manager-Jacob and Assistant-Lauren (with extra help from Courtney), provided efficient and friendly guidance for my successful transition from a distant location to the new ProSafe Storage in my neighborhood.","date":"2024-04-24T02:49:21.000Z","verifiedTenant":false,"featured":false,"reply":"Jonathan Greenberg, we really appreciate your positive review!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff","price","security"],"sentiment":"positive"},{"id":"5e10e98c-67f4-40b8-a62d-e5cee5c39522","author":"Elaine Kiziah","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWswYKu2cEAqOzc7CTkvlPw5U_GsuTXtAByay4TWgW5OjaxF-Eg=s64-c-rp-mo-br100","rating":4,"text":"Very friendly and helpful service. Particularly impressed with the customer care call center when we needed to call after hours, although everyone has been very nice to work with. We did have a few initial hiccups. The main one was on day one. We made four trips to bring items to our storage space after office hours, but starting around 6:30pm the gate code stopped working and the keypad told us the area was closed — even though it was supposed to be open for a few more hours. We had to call to get someone to open it for us remotely — and for the first call to customer care we were on hold for quite a while before we were able to get help. But overall, the experience has been quite positive.","date":"2024-04-20T19:01:00.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the kind review and for choosing our storage facility for your needs. We apologize for the initial hiccups you experienced, but we are glad that our customer care team was able to assist!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"12e5f54f-6f3d-4674-b11e-5718d1337555","author":"Kristi Orcutt","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXrbHVP8hYa2LerdbrnUcTZ4x__MEU1M66Yt6T_ow6aKPtsa7wzWg=s64-c-rp-mo-br100","rating":5,"text":"Jacob the manager at the Sheila road Richmond site is helpful and accommodating. I look forward to a long professional relationship with prosafe for my business storage needs","date":"2024-04-18T16:29:45.000Z","verifiedTenant":false,"featured":false,"reply":"Kristi Orcutt, thank you for your kind words and this wonderful review!","replyDate":"2024-10-29T00:24:04.000Z","tags":["staff"],"sentiment":"positive"},{"id":"2d836ab1-382e-426e-8f18-7c4e5b642f70","author":"courtney wilkins","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJU-iA1-ssaIcZnK5U72SLKNwvJ4n6bQFJqPHFYXgpFHHe1Tg=s64-c-rp-mo-br100","rating":5,"text":"Clean and convenient….. 98% of their units you have to drive inside the building to get to them, which is very nice because it takes you out of the weather. Facility is clean and customer service is 100%. They also have a free rental truck. You’re welcome to use for move in. I would recommend the storage facility 100%.","date":"2024-04-15T17:09:41.000Z","verifiedTenant":false,"featured":false,"reply":"Courtney Wilkins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at ProSafe Storage!","replyDate":"2024-10-29T00:24:06.000Z","tags":["cleanliness"],"sentiment":"positive"}]}