{
"summary": {
"average": 5,
"total": 338,
"distribution": {
"1": 2,
"2": 0,
"3": 0,
"4": 4,
"5": 332
}
},
"reviews": [
{
"id": "8e3b08cc-6fb2-4d30-b2e1-ee08e9ec48e3",
"author": "Amanda Lehman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR1UToyP2E5tTwyuta19J2CtBHkLko8JjmPw6rLvYQ3AzYRVjM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-10-06T17:05:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star review, Amanda! ",
"replyDate": "2026-10-13T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "072b2dbb-1c5a-4102-9100-59fb78117193",
"author": "Todd Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCEIqL192FewUovTPkpgo881xekr-Q_OZ70Uveg6ER9gjXJ9xd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-10-05T17:08:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating, Todd!",
"replyDate": "2026-10-13T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d9cc3b0-1045-44c0-af5d-45989a119ff6",
"author": "Rebecca Lloyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4kw4Rxq5p58y_PwUD2fUe-RpcNBJBzINoG76GIrmD_GTDIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-09-29T23:13:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating, Rebecca! ",
"replyDate": "2026-10-06T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e859e821-f129-4997-aa86-59c586a169d5",
"author": "Kalan Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsRNvxezdxwPjsT2zEsziGxMn5oflFFwIQcqgEWI3XaIlp4c8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I honestly can’t say enough good things about my experience at Purely Storage, especially because of Faith. She is genuinely one of the sweetest and most caring people I’ve come across. From the moment I walked in, she made me feel welcomed and comfortable. She was so kind, patient, and helpful, and you can tell that she truly cares about the people she helps. It never felt like she was just doing her job — she went out of her way to make sure I was taken care of and had a good experience.\n\nThe property is also extremely clean and well kept. You can tell there are people here who actually care about maintaining it. Maintenance absolutely deserves a shoutout as well because he is always friendly, hardworking, and willing to help. He clearly takes pride in keeping everything in good shape.\n\nFaith’s kindness alone made such a difference in my experience. It’s not every day you come across someone who is genuinely warm, caring, and happy to help people. I would absolutely recommend Purely Storage to anyone looking for a clean facility and people who actually care about their customers. ❤️",
"date": "2026-09-28T20:57:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Kalan! We are thrilled to hear about your positive experience at Purely Storage, especially with Faith and our maintenance team. We take great pride in providing a clean and welcoming environment for our customers, and it's wonderful to know that our efforts are appreciated. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help with a friendly smile! ",
"replyDate": "2026-09-29T20:50:56.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5505b4d0-a99b-4c14-9fe7-8cad932d86d9",
"author": "Kaily Albrecht",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIez8DZBjnt8wwT_jYNIwNf9MTlOQvKojD1GqzhsjywtKHhKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience they called right away after I inquired about a unit, and the process was so easy ! Highly recommend!",
"date": "2026-09-17T17:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Purely Storage, Kaily! We appreciate your recommendation!",
"replyDate": "2026-09-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9bea8458-8f28-4a9b-a166-a93c9a03d0ef",
"author": "NUTHINK NUTHINK",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL79lWpIHpa5WENdBMqkl-PLgCu8YUtI18xyLPsBDC-_wRL_8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, new clean storage units. Easy to navigate. All around great experience.",
"date": "2026-09-13T17:05:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! It's always our goal to provide a helpful and friendly environment for our customers. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your business!",
"replyDate": "2026-09-20T20:50:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ceb1dfbf-826a-4dd0-8daa-0902c62ebf9c",
"author": "Melissa Rocchietti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIK3kU-DoerwCCcTPR65opKIHInXWBoazfZT1ILrtKSRR56gg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-09-10T17:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your 5-star rating, Melissa!",
"replyDate": "2026-09-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "830b072a-164c-47e7-943a-0c677850f3ed",
"author": "William Downey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYWEc0ilD9qjJnePgf8UJyFZmZ57i8crMGQIKEZwE1Q_QyNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "excellent polite, professional, courteous service at the office at all times",
"date": "2026-08-28T17:38:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, William! We are delighted to hear that you had an excellent experience with our team. Providing polite, professional, and courteous service is always our top priority. If you ever have any questions or need assistance, feel free to reach out. We are here to help!",
"replyDate": "2026-09-20T20:50:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e6d46b7-98ad-4301-97b9-82580e37d2bf",
"author": "Carl Anthony Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkYGSwbiwjD4OBWuTJdBU7jk8xGVXJ3wBqWL5weaQVyuOVUAPu=s64-c-rp-mo-br100",
"rating": 5,
"text": "The management was very polite, patient, knowledgeable, and welcoming. it was a very good experience.",
"date": "2026-08-22T22:46:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We appreciate your feedback and thank you for choosing Purely Storage!",
"replyDate": "2026-09-20T20:50:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18276552-94c6-446d-982f-a610675ef6ec",
"author": "Crista Blanchard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVusgIj3CqeJZpEQCzCouvxIKubhgzWBsoS31tHwri1fNNmZnKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Started a reservation online and continued in person. Faith made the transition seamless and explained everything perfectly. Such an easy and stress free setup!\nReasonably priced units!",
"date": "2026-08-17T19:48:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Crista! We appreciate your feedback ",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "24e8ebaa-e45c-4501-8e14-4960085e1d8f",
"author": "Tiffany Randolph",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXexVhQc9N5ui9KKZTnqHlxJIqYcODZBqhnkTqfsCHkOwWc6I9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-08-06T15:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tiffany!",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b2b4619-8357-489f-bc38-dc1f5708fcaf",
"author": "Franchetta Fletcher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfu03SVoW8cLPN0op-hDYuMSN6I1BzS2VjuEjKhz0lrXHpqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-08-01T17:09:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for 5 stars!",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3a38857-237e-4df9-9a13-6bf903f1a2e4",
"author": "Erika L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfm3LLUDeHw7g3lvkAvZrE2CIXrMkJLIAbQCipL-q6uo7RR-4xVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Faith is amazing!!! She got me right keep her she needs a raise lol",
"date": "2026-07-30T22:38:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much, Erika! We're thrilled to hear that Faith provided you with amazing service. We'll be sure to pass along your kind words and recommendation. If you ever need assistance in the future, feel free to reach out. Have a wonderful day!",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5827ab0f-2c93-4d54-854e-05786a977e9c",
"author": "Daniel Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlevhWt2Q3B_o58M2fFDe0u3GjB6IqA4mfnTqSP_RK3WtmgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Faith she was very excellent I give her a 10/10",
"date": "2026-07-30T22:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Daniel! We are thrilled to hear that Faith provided you with excellent service. We aim to always be helpful and friendly, and we are delighted that you had a 10/10 experience with us. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c59accde-10f4-4ba9-8859-2d012f941ff7",
"author": "deidre hardiman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMztvD0gycOGCJLqUndWZ5wacAaeuwYJwECIbLMY6AErpf3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Faith was very very wonderful! she answered all the questions that I need.I will 100% send other people her way her service was 10/10",
"date": "2026-07-30T22:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Deidre! We are thrilled to hear that Faith provided you with excellent service and answered all your questions. We truly appreciate your recommendation and look forward to assisting any friends or family you send our way. If you have any more questions in the future, feel free to reach out. Thank you for choosing us!",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f24e0d91-3878-4bf1-af7a-36875ee7d8c0",
"author": "Courtney Heriges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1D3YpLmv3vQ0qLGH7RTyCcuR0iemqr3DDeHsOqGKwb18bvuY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Oh faith she’s so sweet and amazing I loved her service 10/10 5 stars",
"date": "2026-07-30T21:42:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much, Courtney! We are thrilled to hear that you had a great experience with Faith. We strive to provide excellent service and it's wonderful to know that you found her to be sweet and amazing. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your kind words and 5-star rating!",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bfa04c9f-a7fb-4b9f-a3a3-b85f79d206c7",
"author": "Jonathan Revell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-OSHpdFiVK5hmiLSXt9JGd6fl1LTGG2QM2xPSBPK4H3T18Je-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to get into and access my old unit. Always felt the temperature was correct for it being temp controlled.\n\nNow not a knock on my old unit but my wife’s unit, 305, the temp control seems to be a lot warmer than the my original one in unit 60.",
"date": "2026-07-18T19:08:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jonathan! Thank you for sharing your feedback with us. We're glad to hear that you found it easy to access your unit and that the temperature control worked well for you. We're sorry to hear about the issue with your wife's unit, and we would be happy to look into it further to ensure everything is working correctly. If you have any questions or need assistance, please feel free to reach out to us. We're here to help!
Hayley
help@purelystorage.com",
"replyDate": "2026-08-20T20:50:56.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "115f31cc-03eb-4023-98b6-39615f191014",
"author": "Casie Boullard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1nxSQrCfoJEVienCybIDH5bylz9NTT4kftN2JVIUlpu1eJg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic service! Storage spaces are clean and convenient, and they are closed for holidays, including Mother's/Father's day.",
"date": "2026-06-20T15:34:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Purely Storage, Casie! ",
"replyDate": "2026-07-20T20:50:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "8f111db5-9580-4cb5-ab4b-b939c8d33533",
"author": "Kelli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfHTl5KfZdGF9DuTpFZ8VVFhB4Sn0lkIYQKEhWDZZtD_V0eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had an excellent experience renting a storage unit at Purely Storage, thanks to Faith’s outstanding customer service. From start to finish, the process was smooth, professional, and welcoming. Faith took the time to walk me through the facility, thoroughly answer all of my questions, and ensure I felt comfortable with my decision without ever making me feel rushed.\nIn addition to the exceptional service, Purely Storage offers some of the most competitive rates in town. I’m very pleased with my experience and grateful to have found such a well-managed facility. I highly recommend Purely Storage to anyone looking for quality storage solutions.\n\n— Kelli",
"date": "2026-06-04T17:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for sharing your wonderful experience with us, Honeii P! We are thrilled to hear that Faith provided you with outstanding customer service and made your renting process smooth and welcoming. We take pride in offering competitive rates and ensuring our facility is well-managed for our customers' satisfaction. Your recommendation means a lot to us, and we are grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing Purely Storage!",
"replyDate": "2026-06-20T20:50:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cc6fecf7-df71-403f-ad65-da36dd5d9add",
"author": "April Kendall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzL3xMYyJEz4LZDqht_sgvSoKYw6pDF2Fu5R9ifzl-8mipVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great unit! It's safe, clean and affordable. Faith was awesome and amazing, she was extremely personable, educated, and accommodating. So glad that she was there to meet me at the point if my every need and made it so easy.",
"date": "2026-04-17T02:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, April! We are happy to hear about your experience and will make sure to share this with Faith. We appreciate you!",
"replyDate": "2026-05-20T20:50:56.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "053947e2-d730-40a3-8dc7-e5d8084916f3",
"author": "tiara birnbaum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIb46azJUeynSbKAb_SeMYPEqBIzdxUhZno2jwbNMT9DTJuIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "first time ever renting a storage unit and faith helped me the most, she answered every question i needed and didn't cause any issues! thank you purely storage for the great employee and thank you faith for the experience!!!",
"date": "2026-04-16T21:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Tiara! We are happy Faith was able to find the best storage solution for you!",
"replyDate": "2026-05-20T20:50:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a288a0e7-be7c-456e-833f-64c0dbb5480d",
"author": "Adrian “Haley” Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHZuCmez-_WbmETnzHBqpf-i7KbNIIdkXa8CVGHspPlAKv8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy experience from start to finish. The property is always clean, well-lit, and feels very secure. The manager, Faith, is honestly the best part very professional, helpful, and actually cares about making sure everything runs smoothly. Anytime I’ve had a question, it’s been handled quickly. Definitely recommend if you’re looking for an stress-free storage option.",
"date": "2026-04-16T21:22:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are always happen to receive feedback from our customers. We strive to make the rental process as easy as possible for our customers. Thank you for choosing Purely Storage.",
"replyDate": "2026-05-20T20:50:57.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "968e20d5-207a-48ea-bdac-6e33eb454afb",
"author": "Dick Schweenger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWY7ai2qzzpTMwfYOBWuYotWJC-1wMGl0Gz_axNopjFFTwhAt0cWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tons of new space now open, what a great location.\nClean, safe and great pricing. This company is supporting our veterans and first responders with permanent discounts too. What a great company!",
"date": "2026-03-08T13:10:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Richard! We're glad you noticed the new space and enjoyed the location. Keeping our facility clean, safe, and affordable is always our priority. We're also proud to support our veterans and first responders with permanent discounts—it’s a small way for us to give back to those who serve our communities. We truly appreciate your support and look forward to continuing to serve you! ",
"replyDate": "2026-03-20T20:50:57.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "642d9aaf-84ae-4f87-adc2-f3b14f013330",
"author": "Donna Adkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInElyqVvp7S0PqmBqV8bEYsfNvDVHcZweuiGgPsUOLdzTLBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Billy was very helpful and friendly",
"date": "2026-03-07T15:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Donna! We are glad to hear about your great experience",
"replyDate": "2026-03-20T20:50:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7be693b5-136a-4ceb-a121-eb59c6b71580",
"author": "Jenna Lego",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtT_-d3FY4f_W0MzjqryVrZ3QvQ93HTEX4z8uz0EKQNDnM4KFs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place in Murfreesboro!!! I wouldn’t trust my items anywhere else.",
"date": "2026-01-22T00:55:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Jenna! We value your feedback ",
"replyDate": "2026-03-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c73f5042-0d48-42cd-a150-bfe763e747de",
"author": "Ryan Engler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITkOVNlEyg2WLfjKxUeH_HR-VK1DnFKH6im0SljkVhj3fx2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Most convenient self storage facility I've used in Murfreesboro. Had a great experience with the manager here at Purely Storage. Would recommend",
"date": "2026-01-20T06:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ryan! We are happy to hear you had a great experience at Purely Storage",
"replyDate": "2026-03-20T20:50:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "165c5127-9f3c-485d-a007-5797a265087f",
"author": "Shelby O'Connor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm4G9j3IwkI_QTrP801DRQHWDaM2M3_9pJs9RoApJk30pmyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was running out of space at home and needed somewhere dependable to keep a few larger items, and Purely Storage in Murfreesboro was exactly what I was looking for. The facility is well maintained, easy to access, and the staff was genuinely helpful and friendly. Everything felt organized and secure, which made the experience stress free. I’d absolutely use them again and would recommend them without hesitation.",
"date": "2026-01-20T04:01:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the thoughtful review! We're so glad Purely Storage in Murfreesboro was able to provide the dependable space you needed. Keeping our facility clean, organized, and secure—while making the experience easy and stress-free—is exactly what we aim for. We’ll be sure to share your kind words with our team. We truly appreciate the recommendation and look forward to helping you again anytime you need extra space!",
"replyDate": "2026-03-20T20:50:57.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c63ebb70-cde8-4a8c-aac4-b88cc9455c89",
"author": "Shelby O'Connor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnF6GY-0Z36Bf0RQ772SDkRTIiVw8H-H8n7pQVQ6_WKlXMKpo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed help storing extra furniture during a move, and Purely Storage in Murfreesboro was the perfect solution. The location was convenient, the facility was clean, and the customer service was great. I’ll definitely continue using them in the future and would absolutely recommend them.",
"date": "2026-01-20T03:54:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Shelby! We appreciate your feedback and for choosing Purely Storage",
"replyDate": "2026-03-20T20:50:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "86d24a65-e48d-440d-859f-194e1bcfbd67",
"author": "Denise Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYJZfJp3OoEioY08CWxc4xmTV7Hiwc_f0qmu19QEKfDtUyNb4a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drew made it an easy process for us! He was professional and helpful. We've never had a storage unit before and the process was smooth and simple. We highly recommend!",
"date": "2026-01-19T16:11:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your great experience with Purely Storage Murfreesboro! We're proud to offer a clean, well-lit facility with friendly staff and easy access. Your feedback means a lot to our team, and we truly appreciate you recommending us to others looking for storage in Murfreesboro.",
"replyDate": "2026-01-20T20:50:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00d06b1b-09d2-4a14-a8de-8ebe3e5af47a",
"author": "LaBronn Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWFYBQ3W8WP1y8xiM3XrgiW-mqkZ9GcsFgi_bIBj5xKjdSkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Billy and drew did an excellent job!!",
"date": "2026-01-17T22:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, LaBronn! Our team at Purely Storage appreciates your 5 star review",
"replyDate": "2026-01-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddb62549-30f1-480f-8d88-7d5d1df7c089",
"author": "Tera Dunbar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-2K0MX4OO88QFerarpA8PZUoRLCdITq1BIGhvTYcPqWUBZf4M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-04T19:04:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Tera! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b44c499-7716-4557-b385-3ba1ddd1bc6a",
"author": "Gina R Lord",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxNsAl7m38NIBE1e-m8mZ0RDiHdlmUWOxeh_G2b_SUg9zAxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went to inquire about the sizes and costs of their units. The young lady was very polite and helpful! She showed me the unit I was interested in and went step by step to explain the rental process. I was very happy with my experience and add that the place was very clean and organized!",
"date": "2025-09-04T16:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you had such a positive experience! Thanks for highlighting our helpful team and clean facility.",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1125d2b0-bb42-46cb-9b21-97c8b456bb49",
"author": "James Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUUBqvWbYy0bBrFgwP5on4ItxK0MpVb11gFimGfgNtbA9h7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-01T02:04:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, James! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "950653da-e632-4941-9ba6-fff985460094",
"author": "David Kinder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfcxB985k_t-opImLzLVpTWIXhs2cpNMSduSRpIY8Ps1zuug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome",
"date": "2025-08-31T23:56:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you had an awesome experience with Extra Space Storage!",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42e685b2-daab-4c9d-abb8-908c0002c4a9",
"author": "Lee Chandler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeBZ2YmrkX2XMjGVhEJNsyejLaStZNov0xTaVJRdd9iHLR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-31T23:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Lee! Your feedback means a lot to our team.",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "682a43f7-d4b8-4635-b30b-8378cd886d8c",
"author": "Alec Bryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmmwBrLFX4lYyG1Ks0UuRupElG4iDaBJK4eW7W4FpiUIPlmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came to the store RIGHT before they closed and Deb not only helped us but stayed later to ensure we were all set up with our new storage locker. Great prices and first month was free. Deb understood our needs and hooked us up. Could not be more thankful for her and her service",
"date": "2025-08-05T23:03:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Deb! We're so glad she was able to help you get set up with your storage locker, even though it was close to closing time. We appreciate you acknowledging her willingness to stay a bit later to ensure you were all set. It's great to hear that you found our prices competitive and that the first month free offer was helpful. We strive to provide excellent customer service, and will continue to do so as Purely Storage!",
"replyDate": "2026-01-20T20:50:57.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "b2d4baa5-b836-4e3e-a2b1-7d7b31622ecf",
"author": "Brock Plummer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu7ErhhJgkvFdUpQ7j3aKbb7W86uKmIcgug6hI6KIwNq8L1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "DEB IS THE BEST. GIVE HER A RAISE",
"date": "2025-08-05T23:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Deb at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4311ec03-d721-436e-9d75-90f2d400b414",
"author": "Brian Daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8mP2zSE-pP2ecEbWAM1-R8gkSlFwzRljHRsEXxpIryy6OcuU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and extremely helpful. Couldn’t have asked for a better experience!",
"date": "2025-08-05T22:34:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your great experience! Thanks for choosing Extra Space Storage, Brian.",
"replyDate": "2025-10-20T20:50:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e343fe51-7419-42ce-acc1-943eb96d8ef8",
"author": "Erika Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsJ_MC1MPUICHE9CVU0LSJOdLXK1xgfAWent5YxPma9XL6jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Terrific experience. A special thanks to the manager Deb. The process was simple, Deb was professional, helpful and made the appointment comfortable. I would definitely recommend this storage facility.",
"date": "2025-08-05T20:30:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your terrific experience! So glad Deb made the process simple and comfortable. We appreciate your recommendation!",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "581f6845-0830-4483-b52d-b2aef38d9691",
"author": "KO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEW83KcIX72QkMittBAZZLeyGWXZwqHXocjnUIbCxrS5GMOwfM=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2025-08-02T16:54:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Ko! Thank you for choosing Extra Space Storage and please let us know if you have any questions. ",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76527d45-96bf-4ca8-81d1-1c3364770361",
"author": "Chelsea Day",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIodY-BbI6k3qMjT-ZU7LzPrYGbNT40IPt4354niiZGrESJqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was extremely helpful when we went to get our storage unit. She was very knowledgeable, helpful with all our questions and went above and beyond to make our experience wonderful.",
"date": "2025-07-27T23:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the kind words about Deb! We're thrilled she made your storage experience wonderful.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c85b4dfc-6c49-47d4-90dd-aa3f0dbad802",
"author": "caleb watkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITdZCNBpFJg9Q3Krd4mmTI5LRAwIEdefvoG3v13fltapwA7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was a very helpful and knowledgeable individual especially getting me the correct size storage unit bc i definitely was going to be cramming stuff into my unit if it wasn’t for her not to mention her hospitality was unbeatable!!!!!!",
"date": "2025-07-25T22:39:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the amazing review! So glad Deb helped you find the perfect storage unit size and provided great hospitality.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66677935-c8a6-4710-8399-660d97b0fa3a",
"author": "Wanda Gardner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSLKBQbzNRiXyFzoHrdedoVBhehY8y-F82ZZDUdRxR32cPSAw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2025-07-25T21:38:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you appreciated our great customer service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0cea192-1e25-4747-9545-b36a2083cd91",
"author": "Robert Gardner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUa5QVM5u5Bg0EdfFc3Jk9vCcSwt052ShZZFlti2HS2XO8msGDj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-25T21:34:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Robert! We are here for you if you need anything.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6150890a-9854-4e59-ac54-82683e583103",
"author": "Amina Jagne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYNovOJ5syZvS9NO-yokSRQHTBpplFXcUUlNzA-b6A_zwFTUKqwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean space. Deb is kind and helpful.",
"date": "2025-07-18T22:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our space clean and that Deb provided kind, helpful service!",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "626f092b-d1ae-4f8d-8935-8d5b691d22b9",
"author": "Lisa Burnette-Vice",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVADPC1SUIIT949DiE9SWs8AdbftSYjGf3PJLYBEsMjeNGAlYErQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I just had the best experience at the Extra Storage. The manager Dev was the best!!! Amazing customer service- it was really nice to actually have someone who actually uses customer service these days and not treat you as a number or make you do everything yourself and then they want the credit- not here. You need storage-no doubt time to go here.",
"date": "2025-07-18T19:21:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience! We are very happy to continue providing great service as Purely Storage!",
"replyDate": "2026-01-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2548c26-62b2-4aec-a2d3-5f1384143156",
"author": "tawanna stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3YeJ15J89G5u8yMTGaxHZfzUJJdRInqqEbP_ArfnzyQIIWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience was outstanding!! Deb was amazing! She was understanding, kind, helpful, answered every question I had with out any agitation and helped me ease my situation because I was a nervous wreck! I am one happy customer!! Highly recommend this company!! Thank you so much!!!",
"date": "2025-07-10T21:45:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tawanna, Thank you for taking the time to leave your feedback! We pride ourselves on having a kind, helpful, and understanding staff, so we are thrilled to hear that you had such a positive experience renting with Deb. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2024-10-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7846ff9a-c98d-43de-8192-dfa3cff4ff0e",
"author": "stephanie l",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGDo3pUe_HPNyxdaQVQQ8nD9OFKvzh8Kb-aIad7VsY0ovNTQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great assistance from manager, very clean facility and great app that is easy to use.",
"date": "2025-07-09T17:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our manager, clean facility, and easy-to-use app!",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2a8eb09d-110b-4dd2-a2f3-749d76888ec9",
"author": "Robert Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVnht6WcxGFEVlDzo5hgbDEld8juvaMr6DbrsYkaALkzgMyyp4rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Front desk great, very clean, and easy to get to.",
"date": "2025-07-07T21:37:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our front desk team and facility cleanliness!",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f05f6cca-e667-4956-aaae-f93c3e3c84df",
"author": "Jason Bunger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsHkEe0iy55F8DvFvqN7Hc0MO2jXhdJpk2yZUxmQbAtS2Lvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is absolutely incredible! Strongly recommend this company based on the incredible customer service!!",
"date": "2025-06-28T14:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with Deb at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6d267f7-75a2-4b3f-83b4-97ccace1f7dd",
"author": "Courtney Bunger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgTiDR7gZ9MHyG9-lMH15iYCbSwPaTEBRIHQWuEzbSaaLUkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The office manager was so helpful and friendly. The first month free is a great deal! Everything is super clean and in excellent shape! 10/10",
"date": "2025-06-26T16:42:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our office manager and that you're happy with our cleanliness!",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b36b252c-5f31-44c1-8821-65716b220446",
"author": "Darren Crowder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTyP7vh0E2aWwHdlGdr835Q6bRe6yCMf9_jBvQy5wJvow1WQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Deb was so helpful and the rental process was quick and easy!",
"date": "2025-06-19T20:22:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Darren! We're happy Deb was able to provide a smooth rental experience. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-10-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "97f6da6c-2d94-4edf-8d19-80a6301a184b",
"author": "Sarah Glidden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo3dVxBgGr1nrqPzEg4FBDHhrY1oRXM6rRHu_GM1EDbTswRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience, went above and beyond to help me through the whole process.",
"date": "2025-06-19T15:43:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your awesome experience! Thanks for recognizing our team's dedication to helping you.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9810d64-5e25-46bc-b332-c2831e349795",
"author": "Hannah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaHmfA2TN4T5CRYOBtFak762_U1WT8DcUCsuYI4UmksonWLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "There customer service was great and it was very clean and Deb was very nice and assisted us very well.",
"date": "2025-06-16T19:16:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with our customer service and cleanliness! Thanks for recognizing Deb's assistance.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5ae50ef2-fa8c-4b79-abd5-46f10d8f859e",
"author": "Cedric Watkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5G5AuyUi9bAOURqyu7iHMGuzo6Hle01ZINxlj-2tbGs9IKYtERA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is amazing, I love working with him.. Very polite and professional about everything. This is the only storage company in Murfreesboro TN I will be using..",
"date": "2025-06-16T19:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Cedric! We are utterly delighted that you had a great experience working with Deb.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "236a6d2e-7957-455f-946b-1c4a96bc0641",
"author": "Destiny Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKF0OqyJCF_HDQSS5sGzt3WSJctDr5xpPB3gcV0G0-jA7eOPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and friendly staff, highly recommended! Deb is Fantastic!!",
"date": "2025-06-09T19:15:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your positive feedback! Thank you for recognizing Deb's fantastic service and our clean facility.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bec3a9da-2573-4c2d-a0af-135b18dae160",
"author": "Jefferson Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0hnbfcrkgSA-H9rxTS2xV0eZZUwxn47v1UsTrdj9h1GRX-BsDDw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb was helpful",
"date": "2025-06-03T17:06:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Deb was helpful! Thank you for recognizing our team member's service.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92728f0d-a6f2-48d7-8121-1d96596b2cbd",
"author": "Hellen Landauer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_WT1AaUs8mxHGsQPOv1nlyN2FVnoSeKvPHXg_bHA8JVFUfg28=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was awesome",
"date": "2025-06-03T17:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Deb provided awesome service! Thank you for sharing your positive experience with Extra Space Storage.",
"replyDate": "2025-10-20T20:51:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d872f6ab-846a-46ea-b61b-bce8876bd52f",
"author": "Heather",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjLXvOTY1rIwZ9-7UnatXbeFNv1iItjuN1ZJ4HcDBziqqqmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store is convenient and clean and the customer service from dab was awesome",
"date": "2025-05-28T16:06:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience. Thank you for recognizing Dab's awesome customer service and our clean, convenient facility.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "58832cbc-e732-4ff0-b667-c3fe72833524",
"author": "Meta MoJo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXKECcwV66yIUzaguT_HTiWAhBXUXEe4KmHbOOsmqlIgLMGnor=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great and friendly service!",
"date": "2025-05-27T16:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great and friendly service experience. Your positive feedback means everything to us!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "f2425587-eddc-400f-984f-da80eeca0918",
"author": "Justin Cazel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKasnN2iBW4OKfCP8gMi5AVW8BxZm65WkyzHdXTdfutQmFUhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were treated great, all our questions were answered. Deb took great care of us!!!",
"date": "2025-05-25T17:02:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Deb! Thank you for choosing Extra Space Storage. ",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "330c928c-9466-4e32-a29a-916d89f9c3b2",
"author": "Marla Houston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVewf9n0SKs4vKHeIgH8dnIDjN_86H4cOMId2XsdKIRKltnekm0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean storage units. I have not had any trouble since I have been renting here. Deb is a joy, it’s always good to see her.",
"date": "2025-05-24T21:04:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marla, thank you for your review! We're so happy to hear that your experience with Deb and the cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-10-20T20:51:02.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "88ade9db-b036-407f-8310-a6ab0869b00e",
"author": "Karyl Beverly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5aBqIRtGIC44SBvVRoqsvfFyPHicPNy6gDa6Bi0k-mkA_Bc48=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was great and prompt. Using the facility is easy and it’s secure. Would def recommend",
"date": "2025-05-20T18:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your positive feedback about our service, security and ease of use. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "d8a316fa-270c-4b63-bc90-dec4003949f7",
"author": "Richard Frame",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0S5Byn1oMyn0DYivNW3sjLsjbOet-cxgel8A1wtNuHu9KykAD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and organized. Oddly good service. Price is good.",
"date": "2025-05-10T21:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear you found our storage facility clean and organized with good service at a good price. Thank you for your feedback!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "b7ed0c25-6a9d-424f-b06d-1f4282c7a426",
"author": "Joshua Beeber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrVDPUbJnDX4QIJBSC_dxrrtKWn79-Js5iltl22ICrXo5TxzGj=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff here is always helpful and looking for ways to improve our storage experience.",
"date": "2025-05-10T16:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that the staff at Extra Space Storage is always helpful and focused on enhancing your storage experience.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99513adc-48eb-481b-bca9-9153c774adf3",
"author": "Kim Johns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI6Nx6X4GvG5qQR6wgLAuR6FnYQ58RqbcX2fH3lGApN-CDq2M=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have an awesome experience with Extra Space Storage. We are currently closing one storage unit and they have been absolutely helpful. It helps to just talk to people. Don’t wait till you’re late to figure things out. They have been very easy and pleasant to work with.",
"date": "2025-05-08T14:56:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We deeply respect your kind words about your experience. We are happy to continue to provide helpful customer service as Purely Storage!",
"replyDate": "2026-01-20T20:51:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c606afd-0893-468e-ba6d-c37bea112ff0",
"author": "Gloria Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5g8gWMJjkWaV_N_xjwk75MRgPykl2y_HtaBvQcwmTshIKqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went there and spoke to Deb. She was extremely helpful and kind.",
"date": "2025-04-28T15:13:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with setting up your lease and accessing your unit. Thank you for sharing your feedback!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d7884a7-c02d-4857-afda-5d6126736013",
"author": "Coolyear123",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLaI289D5vxo09fP7wI7vmSRAAtCFVez1H_FHtMWZmnAp3D50=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and pricing. Wide selection of units and super easy initial set up. Deb was an amazing person to work with.",
"date": "2025-04-26T20:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you had a great experience with us at Extra Space Storage. Thank you for your positive feedback!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9a6a5248-5331-4d5b-a072-3b112886cc21",
"author": "Kristyona Chearis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN78gRWX6qjn2gTCP2VPLBYgH0srFePFmqFIh1rkvsSckR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb assisted us with renting our unit. Very professional, polite, and helpful! The storage unit itself was very nice and clean! Definitely recommend Extra Space Storage!",
"date": "2025-04-26T19:24:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Deb provided professional and helpful service during your rental experience. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e33b9e33-bc94-44da-8526-b2aed8366b73",
"author": "Freed Winters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfR1IEX9dJ_Ln3Y7weo7tOxxiwI0T7JWeoqgJpvsAreMCiAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-26T16:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Freed. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac42abea-3dd9-4151-a947-e6dd4a93c18d",
"author": "Carla Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdN909KfR_tq88uKseb79ur0wyB588PR7hdtYnx9jbvLYM4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved how new and clean this storage unit was. Excellent process from the start to finish! Great customer service and we had zero issues for the 6 or 7 months we used them!",
"date": "2025-04-23T00:35:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear you had a great experience with our new and clean storage unit! Thank you for the positive feedback.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "dd050e58-d49e-447f-8910-079e862cecf8",
"author": "Kai A. McKinney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAvlMYyUnu4qcyZicGx6zgJZc4FvfR9gAv7JU7jHV_t49aLMQF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was a breath of fresh air in my current predicament, a huge help, and a friendly face. Truly a lovely person, would definitely recommend for someone else!",
"date": "2025-04-22T20:56:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Deb is greatly appreciated. Thank you immensely for your recommendation!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "765ced41-6d48-468b-993b-e2d5559a878c",
"author": "Damian Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJd2Gys85fGNRhj-y1JNBVXUOC0HqfCWxCKNbZkgNGs_khebA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really great place to store your belongings. Best we’ve dealt with!",
"date": "2025-04-15T17:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad you had a great experience storing your belongings with us.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b7f3245f-26cb-43d4-9f34-ddd1ba3c3d07",
"author": "Brynlee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWsgKCBCNqsaisq3323VgcOHzQW4ksRf3gRr4djieIcfpKgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "this place is amazing and has great service!! will never switch to a different storage unit",
"date": "2025-04-12T16:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is incredibly valuable to us! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1373cbf-43fc-410c-917e-a0ce7e1b3959",
"author": "Patrick B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5OOGvfLUBx8OTfjWdmmw0RB10tY19bWXJvlsEkzoaDRr3Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "A very smooth process to get set up and a great facility. Deb was a pleasure to work with and made things really easy. 10/10 recommend",
"date": "2025-04-10T18:03:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We are pleased to hear about your positive experience at Extra Space Storage.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ec42582-bb22-48dd-a4f9-c509fa11af8a",
"author": "Joyce P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU91dpctRaepb0V4Bxp5RIRdNRvDFz0uvx3kxQ9VCZzmPq3VyY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility. Very clean and well managed and Elizabeth, the Assistant Store Mgr is great! I'd give her 10 stars if I could!",
"date": "2025-03-29T18:18:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! We're thrilled to hear you had a great experience at our facility. Thank you for sharing your thoughts.",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f6e503fe-e039-4672-a34e-f57ac07ec4da",
"author": "Tennille Mathurin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkA49ZzsjfjerT5zwSihiMkJyCHAdtQQzk6_zsk3QdBGJFog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is so friendly and helpful. I would recommend everyone to go there if they’re looking for a storage unit.",
"date": "2025-03-14T22:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Deb was friendly and helpful. Thank you for recommending us!",
"replyDate": "2025-10-20T20:51:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1ddbaf8-6cd5-4453-a4e0-1a6c3dca5d83",
"author": "jake tysall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4_27w6wbyJSr2qwSIZQhOqwmDumuspzaEt7hz88bu4fYFZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place highly recommend",
"date": "2025-03-12T21:11:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We're thrilled to hear that you had an awesome experience at this location. We look forward to continuing to serve the Murfreesboro community as Purely Storage. ",
"replyDate": "2026-01-20T20:51:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5377b6a-34a8-47c4-bcf7-8e239f92e056",
"author": "Shelley Armstrong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTCTrTyVbHjbroMNJAfTgFhw1_EI11UV06aTEzBhFhKZUPCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!",
"date": "2025-03-12T20:28:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had excellent service at Extra Space Storage! Thank you for taking the time to provide feedback.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b473dac-2c35-4cde-9324-f9d5de682177",
"author": "Dominique McCracken",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJErYnLSYg1V7P17D-qmHWpIdBTXymebInpqNVxTsEYvPzBZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "E and Luis were so helpful getting our storage unit ready. It’s super clean here and everyone is ready to help!",
"date": "2025-03-10T21:32:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that E and Luis were so helpful in getting your storage unit ready. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5fd4bb15-9df1-4dde-ae0b-0e82a464f294",
"author": "Cindy Jester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdmsqe8bcmJAFv_tow4RCwxDQtNeMTIFw_1MVk5kkIzQ1DfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just rented another unit! Deb is super helpful! Very happy with the unit & the quality help Deb has given us!",
"date": "2025-03-06T20:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "358506a7-258d-4f37-b3bf-bbb3b4567e2e",
"author": "solow bellbuckle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjvNgsjk0LuMxoVIDXTQq9MsRXebp1zJBxcReUZ5J7eeaDZfvj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place perfect customer service",
"date": "2025-03-06T19:14:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback. Great to hear about the perfect customer service at Extra Space Storage!",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c0968ef-411b-47c9-8ab9-918c56883b0b",
"author": "Michael Minter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzQPBK3DYYINGNr8F2E7se6IjT8qkzR8iLKaoHF2Oc88YHTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely helpful and very thorough. Gave us multiple options and multiple plans and a joy to talk to.",
"date": "2025-03-03T19:09:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear you found our service helpful and thorough.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e679f085-460b-4d19-9f34-4d505b6597af",
"author": "Brian Niggl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6G6jPH4Q4D3Si3pYu0arpFf4R4Govb1v4VNqw-pGTKXEu2SJc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had an awesome experience today when renting the Unit. The lady at desk was friendly and knowledgeable. All questions were answered and was shown how to use the app. Facility was clean and Gate worked. I feel comfortable with this place.",
"date": "2025-03-02T00:08:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're thrilled to hear about your awesome experience renting a unit with us. Thank you for sharing your feedback!",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "65850125-a675-4acd-9af4-c4f962a441d4",
"author": "Santonio Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxnr_RcVdKKJZNUB8g0K-DcRSzbwuGpw__kmBUDL8Eb1xOMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love it it is a great storage place",
"date": "2025-02-28T17:38:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you love our storage place! Thank you for sharing your positive experience with us.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fdadd58a-8257-4e8a-9c9c-ff6c66d80321",
"author": "Santonio Lenoir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJALbTahwsWxGHJ_omficIsCUDJyr-zOdDypJd74RO55Bk-xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and polite, and very helpful, the best experience ever.",
"date": "2025-02-28T17:37:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words! We are thrilled to hear about your positive experience with us.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "18092a18-d17b-48d8-a6ec-d28d3bbbb47a",
"author": "Zachary Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDwX_bq8MgHOJzIkFWbkVx4HWNpOOBItF1A35UQFy0BF948Rk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is great!. She is AWESOME! Extra Space Storage is a must have.",
"date": "2025-02-22T21:07:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zachary! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2024-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "707ad58d-e581-48a2-9f87-68c0441c3872",
"author": "Joseph Keese",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXX1AUDQ7FH68xakwwQ3zujxYmsD-3kKsE-3BvFZQa1cEmoCDh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place nice people clean facilities very friendly staff",
"date": "2025-02-22T18:15:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are happy to hear that you had a great experience with our facilities and staff. Thank you for sharing your thoughts!",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "50065f26-ee80-4759-bcbf-d6d831e5fe13",
"author": "René Pastrana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOBTyoCe-wSz9IQmZs-qUEGeXZLZjfXgyABmjMhggPO3rgHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I enjoyed using this space for my belongings. Very clean space even some vases I didn’t pack was in there and they were not dusty at all. I was there for a year. I always had access to my storage unit and I had no issues. Deb was a big help when my rent went up she was able to give me a discount. Over all I give them 5 stars.",
"date": "2025-02-09T16:25:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, René! We are glad to hear that you enjoyed using our storage space and that Deb was able to assist you.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "ca5f9870-4516-4888-9fd6-1cc39551d136",
"author": "Terrance Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc5gQr94jFXeRr3sySE-QwT6ZPy_df3M16LoVxtKBIio_UDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have received exceptional service from the staff at ExtraStorage. The manager took great care of us and provided so much assistance with the sign up process. Thank you for your help!",
"date": "2025-02-06T23:51:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with us, Terrance! We're glad to hear that you received exceptional service from our staff. Your feedback is incredibly valuable to us.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68ac3302-4776-4fc1-9149-d8f3df71627a",
"author": "Taylor Gammon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAwzqmEzS_cB3RJ9meWx5Ex69tj0q_e0Y-qE0X2EwahIZsRXd8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was so helpful with getting our new unit set up!!!!\nThank you Deb! You rock!",
"date": "2025-02-06T22:35:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback! Thank you for recognizing Deb's helpfulness in setting up your new unit.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fdf27d2c-be1a-411b-8b6f-0a20a635ae9c",
"author": "Devin Gammon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7stVBv6MOAyN5QAtWn9gEwLCsX0bHSb7IrwGeP6vKrXiq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and cheaper than almost anything else around",
"date": "2025-02-06T22:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We appreciate your review, Devin.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "089e2e9a-121e-4662-8d06-809b3608b29d",
"author": "Brandon Spain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9laPjwlehDNcZt1X1ABjRg8f012p-JNf2WAQwQNkGWBz4Ug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This experience was awesome Deb walked me thru the whole process made it super simple she actually helped me out by finding a unit closer to the door which is awesome it's always nice to do business with companies with thoughtful people running them",
"date": "2025-02-01T18:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We sincerely value your positive experience with us.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce2b7024-d24a-4d70-83ca-044eeb5b8725",
"author": "Jamie Hardin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvr5UOitWc-gh2vRvzDHd3QZ_0ZhfwEoMR_iUrq5yyVDtYxVOW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great went above and beyond for me would recommend this place to anyone",
"date": "2025-01-28T20:33:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Deb went above and beyond for you. Thank you for sharing your experience with us.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1d70b7f-03cc-4805-a2d2-c3ecba1109e6",
"author": "Kayla Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmHqG1f-8lVCR4bA3InzR5g-KfQe4XF0jmrTQK2Xl2Zi7fA1SpQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is by far the neatest, cleanest, and best put together storage facility I’ve ever seen. Deb was by far the most professional, helpful, understanding, and kindest professional I have had the pleasure of doing business with!",
"date": "2025-01-25T18:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience at our facility! Thank you for your kind words about Deb. We strive to provide the best service possible for our customers.",
"replyDate": "2024-10-20T20:51:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d4b74d98-f8a2-47db-b152-628707aed162",
"author": "_Just_esco_",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWD_ZobM5pX0ThzULoX6mHaTK5ompd4lYaf7piXFkjTaESkhKs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, Deb is great 👍",
"date": "2025-01-21T23:43:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We deeply cherish your positive experience with our customer service.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fb43c1a-6eb5-4f21-972b-1d2afa83e666",
"author": "Kevin Lammons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuz_mJQHZoEdfuN6A1YobD-OCuFRdIcVTbHLZJx9Pl_DN7w5dJ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Let me tell you how much of a pleasure it is to deal with Deb.... Talking about GREAT customer service... The 100% goal is that you are happy as a customer with your rental. THANK YOU FOR YOUR GREAT SERVICE DEB!!",
"date": "2025-01-20T23:05:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. Your positive experience with Deb's customer service is greatly appreciated.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9cd4654e-1b5f-4692-bd91-c2aa5f75f6c9",
"author": "Jamie Husney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-D6U1vIegQtKR99lvlNWLWBjCuZuPWpi334BzmmCOGp5O7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service is phenomenal. Deb was tremendous and I appreciated all of her help and support! Storage facility is great and I highly recommend it!",
"date": "2025-01-20T23:03:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Jamie! We're glad to hear you had a great experience with Deb at Extra Space Storage.",
"replyDate": "2025-10-20T20:51:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1d91894f-6638-4801-92cf-54a8d9cdd0d1",
"author": "Gabriela Serrano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQvzKBn55nvh42577kS97DoNFGQgtNuMoPa24okyH9wHWb9z9k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is great!",
"date": "2024-12-21T21:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7233cff8-13ef-4e4a-9624-75bdc09dd6c5",
"author": "Deborah Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmXUoLLLfwi8ekOewStIk1PfxISEPmCmK7XK5w5It_tiOYGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-10T16:18:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Deborah! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3f38089-da88-43fe-98ee-ed3aad4b15d4",
"author": "stephen reneau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5XD1Xc2sK2CIclGQkhAmm7DGwhgDfWWaEm8ZEI1y-thpv87xs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility and great customer service!",
"date": "2024-11-26T20:08:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a great experience at Extra Space Storage!",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78d6fede-074e-49c3-acc5-cd2f8156f5ad",
"author": "Merilee Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_PdkuWRdJwRQh4fwaotXNxaG0PJaHUzIi7q6uBnZQyhcTNu2-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service - very helpful - very clean.",
"date": "2024-11-06T19:26:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0733d842-4ca4-4e30-9b12-0fc43cea1465",
"author": "Keon Atwater-Thomas (Keke)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp-Ar9DipQkVFHimWQs5NelmBgjqod6F3Cd1gwOyoH-mNJ2_wP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was amazing!",
"date": "2024-11-05T21:23:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Deb is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8aa4e22f-c0ef-47b7-967e-64c8afb04180",
"author": "Haylee Huddleston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcnU8sxe1PhX1qqgBNZIXQ-3ZR-Fp3hCxOoxO5CFx8crPslBk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is so helpful! Great customer service!",
"date": "2024-11-05T18:28:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're glad Deb provided great customer service.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7732c315-6c5f-4e2b-8895-b3e45496cc6f",
"author": "felice brock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgwiwCFoxbIZtZiD-dt36ZyeMvv63QSgaFLm7I2XXtAJ6Fxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this storage facility very clean and the staff (Deb) she is very sweet and made the entire process very easy!! Thanks!",
"date": "2024-10-26T15:49:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about our storage facility and staff. We greatly appreciate your feedback.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c359abb5-c584-4508-b956-10a9745dd1da",
"author": "Shuntrale Brock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNHfhnVWm3n7TkT9Ckeixusfsxi9pnn8pv_o0PacEm93IK2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was great 😊 Deb was awesome",
"date": "2024-10-26T15:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're glad to hear that you had a great experience with Deb at Extra Space Storage.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "674172d6-7aa0-4c60-a722-794341998cc0",
"author": "Nicole Candelario",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJo6W4X-tRXbbX8kJWNxaek1dMVoG5Wrz3Bcf23Sev9wiVqog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb Ziskind was seriously the best! So helpful and kind! I can’t not thank you enough for all your help! Very happy customer with this extra storage unit location.",
"date": "2024-10-23T18:52:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Deb Ziskind was so helpful and kind! Thank you for taking the time to share your experience.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23c95d09-a737-4721-ac54-8f7076f70f29",
"author": "Marcel Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCA-yM5rpnPobWN-rdA9m7a48oAGt8b36bjb5wnTDT_b9wIjbx=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a very reliable and nice storage. They are expanding and great costumer service with Deb Ziskind.",
"date": "2024-10-23T18:41:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback on our reliable and nice storage. Thank you immensely for recognizing our great customer service with Deb Ziskind.",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "69efc06e-694f-4d74-be1c-128220554e96",
"author": "Acosta Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeiEqr1-AD_RMTogG5iq90QGNRwmYcfjDt63oTe8S75RZY0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Gestión Facility and Deb is awesome",
"date": "2024-10-23T18:38:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you had a great experience at Extra Space Storage. Deb and our facility appreciate your kind words!",
"replyDate": "2025-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "227f9692-62db-45cb-8909-523a26fd0d5f",
"author": "Jacks Machine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPK_UNDBmRoOXUVrJogPfdjOx7PfULKR4lkQ8rWuNv8UprMLSk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb was very nice and helpful.",
"date": "2024-10-12T18:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback. We are glad Deb was very nice and helpful.",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3bef740f-9c67-4170-bd67-3952a901c619",
"author": "EvningProd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqjg47d99AbRFGGQrYeVXPzdyt0sA8YBvaAzxjSk3SPJvsAABL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just got a unit today, and the experience has been great. I completed the lease signing entirely over the phone and was able to sign all agreements online. When I arrived to the location, my gate code was not usable, but a quick phone call to the office immediately got me in touch with Matthew, who refreshed my data and helped me in. Matthew walked me to my unit, showed me around. The customer service has been great so far and I am very satisfied with the quality of the unit for the price.",
"date": "2024-10-09T20:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your feedback, EvningProd. It is always a pleasure to hear from our customers when they have had a positive experience with our team. We are glad that Matthew was able to help you quickly and that you are satisfied with the quality of your unit. If you have any additional questions or need assistance in the future, please do not hesitate to contact us at (615) 234-0245. We are here to help you in any way that we can.",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3979b427-b7dd-4583-b345-d00cec825a57",
"author": "Harold B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtvD8mpENKiLzpRkGnHvzfJE4FJ5OxE4JJC9AM9yhk24-feH0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was excellent. Transaction was very quick and smooth.\n\nDEB FOR PRESIDENT 2024 TO INFINITY !!!!",
"date": "2024-09-30T23:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience, Harold! We appreciate your feedback.",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e82030c0-77b8-4930-a326-69526aa48e06",
"author": "Tim Shively",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLe5XLRQC7w87EoRAaIBox5tmTNL0eI-yqRO8AZX_FLexVGzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place.",
"date": "2024-09-30T22:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you had an awesome experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cebe7da2-f01d-48e3-ab87-83eaa601b9a5",
"author": "Margaret Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-oujVqsaIDi9nEDjIWR7fixUcYTwK-NstX-MAIp99NMgQtU4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is definitely the one to ask for when asking about units. They offered amazing customer service that went above and beyond. 10/10 would recommend.",
"date": "2024-09-19T20:57:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Deb! We are honored to have provided you with excellent customer service.",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69d317ac-1b55-46a9-a235-c8cbd62d4ba2",
"author": "Mallorie Gardner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEXuZMl8ztblPhJV8eTZd3NLhkSb-JBlmFwgv_aQgK2xEsRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was absolutely amazing! She helped me endlessly find a better unit and get me moved in!",
"date": "2024-09-19T20:57:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Deb was absolutely amazing in helping you find a better unit and get moved in! Thank you for sharing your experience.",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1549e2e5-6367-485d-b04e-ca0d59004231",
"author": "Deb Dries",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7e6pH4gXG-1mSVbHdHHEdunaz5mYiaquO-cZpUo1p5hFPo5wo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have dealt with Deb during my stay here and she has always been so helpful and accommodating . Customer service is so appreciated in this day and age. Thanks Deb",
"date": "2024-09-05T14:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided helpful and accommodating service to you, Deb. Thank you for your kind words.",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [
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"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7ca13208-6739-4a3c-b7d6-37668e7b3164",
"author": "Brandon Martino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeXYO-DNyh2h5-dD4Vre2IhEv_oAqKiFxagplEdYISxmNnKdY=s64-c-rp-mo-br100",
"rating": 5,
"text": "GREAT SERVICE, communication was key , i was helped swiftly and kindly, and had great conversation.",
"date": "2024-09-04T20:23:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your positive feedback, Brandon Martino!",
"replyDate": "2024-10-20T20:51:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bdd0d35-44c2-43ea-90cc-b8818586a5eb",
"author": "Jerry Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9HV0ObJeE0HLWNRtvaFkVq8EOBReKCjusTKWVi_NQQw7qzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great to work with. I moved from Texas to TN and she answered all my questions and when I left a phone message she promptly called me back. Great customer service is hard to fine today but Deb is an example of great customer service. The facility is the cleanest storage facility I have used and I have used several in the past few years due to multiple moves. I can see why this Extra Storage location is completely book most of the time.",
"date": "2024-08-20T00:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Deb and our facility is greatly appreciated. We're thrilled to hear that Deb provided excellent customer service, promptly answering your questions and returning your calls. It's wonderful to know that you found our facility to be the cleanest you've used in your recent moves. Thank you for sharing your feedback!",
"replyDate": "2026-01-20T20:51:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5934304c-bc9c-45c2-b530-742129ce5cad",
"author": "Christian Crowder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDNuIf3LbGXs1XTjHmvYKf-4ZhVYXOhIz7cthxjZxUnzOKD49_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with very friendly staff, definitely recommend",
"date": "2024-08-17T21:45:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f6de1b7-6edc-4232-b762-d62a1fb9ef42",
"author": "Jessica Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVItg7TO58ODQv3v3CT1AqMN8lCEWfR7kYd4k2jsWwNsC8Cxgue=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb is very friendly and helpful. She got us into a great unit at a fantastic price. Very accommodating.",
"date": "2024-08-17T18:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience, Jessica! We deeply respect your feedback on Deb's helpful service.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "db46c3d7-4eb5-4a9e-ad06-d30f202694b5",
"author": "Austin Bogle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2Tr6ckHmkAcaokMbV4e9xKOSdZFFiovr_yXRpNWGlD5PLqSQ5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb Ziskind great customer service.",
"date": "2024-08-17T18:30:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that Deb Ziskind provided great customer service. Thank you for your feedback.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "651b64d3-9efa-40ac-b013-97b3484fb828",
"author": "Chris Padgett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLsqjfyCJwOBOeg0t8E9WyON4lnKr1cAgjDZaLGOlRTK6oTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was awesome n helped us getting 2 units while we were buying a new house n made it a great experience.",
"date": "2024-07-27T20:38:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have Deb on our team. Thank you for sharing your positive experience with us, Chris Padgett!",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7dde1626-b77f-4189-b92a-e12491c14ccb",
"author": "Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQeAEcKcnjNUD2_27z3zERgyTug3jE-C0phC0-XbmBNlol7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-27T18:37:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Thomas. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9d52d6c-d164-46a7-b310-650c45c11fb0",
"author": "Madison Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsaIF67J7Tc007Q0CfkUlIZDVJX9GmJlq9qq4IDVTY2TnSiYlC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service and a very nice facility!",
"date": "2024-07-27T17:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated! Thank you for sharing your experience with us.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1422b4f5-92a3-4c19-85b0-4f0cfae5edab",
"author": "Ryan Balbalosa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmz9j3yZ-JUtGB_xukvAenz6QTHmlH-1C-WE3ULSX9Q6YApQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Appreciate Debs assistance and for going the extra mile",
"date": "2024-07-16T18:30:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words, Ryan. Thank you for recognizing Deb's exceptional service.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "123601b7-4d29-405c-b416-f4b951f42333",
"author": "Chermil Balbalosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXphNAjBW1R1qthiZQeGER16erU7I40QFl_zyOLyJaQwwOoSk6xmw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb was super helpful and very knowledgeable!",
"date": "2024-07-16T18:23:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are grateful for your kind words about Deb's helpfulness and knowledge.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3314f9d-e112-4ad8-b62f-e63797e5cfb9",
"author": "Deborah Meyer (Debbie)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCmNDsDBF75O0hwv47dowbukaWYc-lF16uTDUlRcEZHQSbC9s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was amazing! So easy and quick! Clean!",
"date": "2024-07-08T16:11:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Deb provided you with an amazing experience at our facility. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3b25b32c-12b1-471c-a8d9-b965e936721e",
"author": "Mike Meyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDF-aOhZnAmBkWGIsT4F48DCYn7YVRHA5VTkAHG1DQprClkg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just an amazing experience and Deb was AWESOME!",
"date": "2024-07-06T17:17:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you had an amazing experience with Deb at our storage facility! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a31696b0-c392-4524-8547-2750a6f257a1",
"author": "Keith Lyng",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvSaPeBysxJk5x6DfnlmyXWUm3QDDetDryN0PT2AQpE9J0xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-27T15:02:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Keith. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55dc642-fcf1-4c15-a13e-a36dbe7fc08a",
"author": "Terry P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0h0sWwGHacI6PGUTm6xCzHZz7sSNyMxmsECU0SI4RkoYQTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and storage facility. Deb at the Murfreesboro location was a pleasure to work with.",
"date": "2024-06-23T14:44:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with us. We are elated to hear that Deb at our Murfreesboro location was a pleasure to work with. If you ever need anything else, don't hesitate to reach out to us at (615) 234-0245.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9977a68e-ee7a-4df0-8e05-603ebc37feb5",
"author": "Jacob Plaster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITDRuEZt8NQ8ZtwryVBwmQj8Q4O2Q8BYbiWUv12sJOEeJ-jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb has been fantastic. Made the process super easy and personable. I love it when things are simple and easy and she made it that way for us.",
"date": "2024-06-22T21:19:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Deb made your experience simple and easy. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4348917a-1f3d-4669-83c0-191c4269214f",
"author": "Sebastien Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxf6hDfHl_YR-tZSOwDyqkRY5RzKECV65UxKO-9YCon2AU0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been storing here since dec 2023. No issues so far and fairly priced. Recommended!",
"date": "2024-06-22T21:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. We are glad to hear that you have had a positive experience storing with us since December 2023. Thank you for recommending Extra Space Storage!",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "61130a03-2f15-4604-8e93-08ada68b271b",
"author": "bryan richard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF0oyO8E6gbKprVg7izIwOxexE1yt96982tSuYCG6YEKy2YW4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-22T21:01:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Bryan! We are grateful for customers like you. ",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7fa122ce-54b7-4075-b5c4-e4092334ea1f",
"author": "Diane Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJklficYTq7BRIgWH0Nr-B5AClm00WdfbyuImh88mwrARkoBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is great",
"date": "2024-06-22T18:40:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback. Thank you for sharing your positive experience with Deb at (615) 234-0245.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbd855a9-7e3c-4e8c-b376-7120522857f9",
"author": "Jacob Frank",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlrGtP_4RJEbEDivysqjDR81DPvyPhDZ6lzcOQUs2BeQa4Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Clean! Safe! Always felt my things were safe and taken care of! Units newer and well maintained! Deb in the office is always helpful and customer focused!",
"date": "2024-06-22T14:10:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words! We are thrilled to hear that you had a great experience with us and that your belongings were safe and well taken care of. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a43e1fca-d089-4b2d-a121-657a065e06f6",
"author": "William Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkb0740nszfiAee0kBvmIFSjF6e43Nhwd5bD7Rcqd51SxlGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is very polite and professional. Clean and well maintained property and units.",
"date": "2024-06-14T16:37:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Deb provided you with polite and professional service. Thank you for recognizing our clean and well-maintained property and units.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "02da43e6-821b-4f1d-a9b4-aeea42b415a2",
"author": "Michael Rickles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWlRHgrPbsk9Gvc0ihQUhElmAeVcsoWsHuNWbhQSBqLJre2suw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good facility and helpful staff",
"date": "2024-06-11T17:19:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback on our facility and staff. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c3e54c5-357d-45ba-b0da-e43fc678011d",
"author": "Allen K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJDGpRL6-2RPFsFqfJu_eW8adS_CU276RSuvz-ESm3QvjWFM0z=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been using this storage space for a little over a year and I’ve had zero issues. I move around a lot, so I’ve had a storage unit regularly for years. The lady who is usually here is always nice and that goes a long way for me. The facility is among the cleanest and I’ve never seen a bug in my unit, which are two major factors for me. The only critique would be the dollies provided for moving items are so god damn loud. Then again, no one has successfully ambushed me with a load of their belongings during my time here. I should take that into consideration.",
"date": "2024-06-04T17:10:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your feedback, Allen. We're delighted to hear that you've had a positive experience with us overall. We'll definitely look into the loud dollies and see if there's a way to address that. We appreciate your business and hope to continue providing you with excellent service.",
"replyDate": "2024-10-20T20:51:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e22953fb-d051-4bfc-95e2-8a5a77b5dfa1",
"author": "Courtney Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMfXSYVN1YlDmKBLuJK3gknKflpWEa-CK4Ub6AAyzHSWIHbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-01T16:49:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Courtney! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (615) 234-0245 if you ever need anything. ",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca3a2c29-17ae-4b48-ba02-c8ce50d76a17",
"author": "Patricia Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfslNSpVmoGkNKU3n0trZaK-7K8LronVx98Tamtc1LJN3Hag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Deb for being so helpful when we had make a change in our rental dates. She made it simple, and showed us where the carts were to make things easier. Great job!!",
"date": "2024-05-30T22:27:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Deb was able to assist you with your rental date change and make your experience easier. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "26cad499-8f94-472a-b454-d0eccaea0728",
"author": "Santiago Molero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLw1QTtJmsngRgv59jtCWhI08OLiiEj6ORH2JhhBGrcAZAZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-30T19:39:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Santiago! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e96ba8c0-a595-47c2-9759-b2cdc6d0da46",
"author": "Shireeka C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt8i6cRFJrPY70g0lJpq4jQe7aKIAXQzea9feXnvu12M9I7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage is super convenient, very clean, staff is very friendly! Also, coming in and out of the unit feels safe! I’d definitely recommend this location!",
"date": "2024-05-29T15:11:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you found our storage facility convenient, clean, and safe. Thank you for recommending us!",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "7b2d6f10-f0f7-4677-975f-61be52f2a6d4",
"author": "Craig Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfYmdTlZRk1ckFJYyygCP_AkqnoECvti0u6Ah1gxzfjNjNkg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb made the process of renting a unit very simple. She was straightforward with fees and explanations.",
"date": "2024-05-28T19:28:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback, Craig. We're thrilled to hear that Deb made your rental process simple and straightforward. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a1c06448-47a7-4fb6-8c0a-1eb32ac28c72",
"author": "Donnie Conley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfQzbs0G4IqhBWCH_hof9-ELgHiHX5EwwWaEPiUmXFlFW-Kw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve had a great experience here. We have a very nice climate controlled unit. The facility is brand new and very clean. Prices are also very fair for what you get. In addition to all of that stuff, Deb, the store manager, has gone above and beyond to help me out in multiple occasions. That service definitely adds an extra touch, because I know that if I need help, she can take care of things for me. I would definitely recommend people to use this facility!",
"date": "2024-05-23T17:13:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are very grateful for your positive feedback, Donnie! It is always a pleasure to hear from our satisfied customers, and we are so glad to hear that you have had such a positive experience with our climate controlled unit and that Deb has provided you with exceptional service. We take pride in our work, and it is always rewarding to know that we have made a difference in our customer's lives. Thank you for your recommendation, and we look forward to seeing you again soon!",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "71055772-1978-49f7-bc67-f8c838137674",
"author": "Amanda Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVg4BFMSftmFzeM1n-2jgm2iGHgUfEuzpHkpJCDuvV_7YUjwkB8YA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-19T19:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Amanda! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c82ae024-58da-4d00-a2e2-f570c2debb30",
"author": "Maria Mcklean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1WZUt7wmKWe-kB1vQ1wmf5CYL4miz4ykijBxYm4rAlfwDyzu4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb gave us a excellent customer Service .Friendly and very informative.",
"date": "2024-05-06T22:35:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Maria! We work hard to meet the expectations of our customers, and we're happy to hear Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bb388b3f-0616-4a03-8260-06f3ecb63a14",
"author": "Allison Blair",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyj34KZYqYbIBNyfubd5qNYoyurpdkqInIVtY8S_5CWelYcJlZ7g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb is great! Incredible professionalism!",
"date": "2024-05-04T22:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Allison! We work hard to meet the expectations of our customers, and we're happy to hear Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "859774bf-2b4c-443d-a5e2-f111ba3143e2",
"author": "Bobby Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmkeN2PUjEatI_hHrm8jy_67zNQBTApPSEvMny_9aZgr4YmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is awesome and Deb was great",
"date": "2024-05-04T22:12:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bobby. Thank you for the review. We're so glad Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3b82ad4-ce0e-418c-a4af-ba44179a7e9a",
"author": "Durward Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLaAWLmlcz0rMtTzjKAYq2jyOAqSb3KUuyBbseUT0ngpupU29Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T22:02:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Durward! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "208b1124-d962-46cb-a861-ef5073683809",
"author": "Charlotte BGreen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8lAXGjUWEc4LOT_y00aiyjdtYggleKkP41L_zGxRj0568NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was super helpful and accommodating",
"date": "2024-05-04T20:35:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Charlotte! We pride ourselves on having a friendly, accommodating staff and are so happy Deb was able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3dd7b6d-34a4-40d6-bc6f-3799a45ac2d9",
"author": "Kara Sherrington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIxC_OkdfZKq6Rji7mC5AjEx-J4K-sEmguUyzMBbTejcvLiSwK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is so kind and funny! Most helpful person I’ve ever met at any storage facility! 10/10 recommend!",
"date": "2024-05-04T18:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kara, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Deb! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff114d97-bd2a-41f3-a74b-85bf68babdc8",
"author": "Millie Banning",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-3r4S_SNQO8ltdmCMgIz2UKJXtFZW5Shin9v3RduX-OF8xy4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was so helpful and kind and helped us transfer to a bigger unit with ease!",
"date": "2024-05-04T17:53:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Millie. We're glad Deb was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99c0d3a3-da2b-441c-b119-533087b7619c",
"author": "Christopher Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWzoURWgloBiSzT802vDDHaQpOB2kSC-ELllWUqykCM4HWX-p3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and well maintained. Deb is amazing to work with.",
"date": "2024-04-26T14:30:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christopher, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great that Deb was amazing to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "387383fc-bd2b-4242-8ae8-2c3ebd21fa26",
"author": "carl banks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZdCUBUdfp46bB35FJ0c3_FgBo5YyxJHolM_e3FxVqtu-JLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best service I’ve had in a while!",
"date": "2024-04-25T22:57:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carl! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd31571a-4eb1-4109-a73b-5086789e4a50",
"author": "Adrian Dawson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXsnFKUEOwTmIDk49oGTqN-4GIhwDrroagFYchE8-bUVew5tvgug=s64-c-rp-mo-br100",
"rating": 4,
"text": "Good place I just wish the increase happened once a year rather than randomly.",
"date": "2024-04-24T20:18:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Adrian! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20b46d65-d7bf-4eb3-b592-d121d007b846",
"author": "JaNeil Whiting",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbgurFP9jZ5dVLuZIv3iup3f-91GHB7DeGULG8zN8zqKrte6BO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!! Very happy with the unit itself and the friendly staff….Deb is the best!!",
"date": "2024-04-22T14:04:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Janeil! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f0968636-f467-4f31-975f-3eddfc1ce014",
"author": "Vicki Koller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjhDvE1NmtN8_tLHt5msyO03gjGpSEPkuTkqgsp3LFHpAabQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Clean and secure unit and buildings.",
"date": "2024-04-15T20:23:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Vicki! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "cbda20ca-3f1f-444b-9cf3-a6d0190a1fd2",
"author": "Tom McKay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVI0jQ4HsDDOYAbXSAuC0y0nnf0PdMeeOyUXQnhR4RAH45R7byQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service, clean, convenient, and safe.",
"date": "2024-04-14T23:18:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tom! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:14.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "e9d2ad90-b850-4283-a7e0-05aa27369dc1",
"author": "Dustin Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLRPq-8u-cIf23h-8ddBIDRZ_jCJaq_Muj1jWYghGPfHXZJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’d recommend this storage facility over any in the Boro and trust Deb to give me the best deals and service. Highly recommend 👍🏻",
"date": "2024-04-12T22:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dustin! We pride ourselves on having a friendly, accommodating staff and are so happy Deb was able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "fd56ffec-25f6-4348-b4d0-127f347564ef",
"author": "Rashonda Sorrells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUkY8r7n7_IEiXqNmYdDslfSVw9FD0Ujn7cr6qEJfOW5wcHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debs great!! Storage unit is very clean!!",
"date": "2024-04-12T20:41:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rashonda, thank you for your review! We're so happy to hear that your experience with Deb and the cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1823db00-4216-4f8e-aafe-4064f65128d7",
"author": "Jacob Bowman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFlvh-b0ZCJII_tkY8xdVCiCC_5t5YJRpDEanRGL7rZWQG8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cleanest storage units in Murfreesboro. Very friendly and knowable staff!!! Would highly recommend !!!",
"date": "2024-04-11T15:59:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacob, thank you for your review! We're so happy to hear that your experience with the cleanliness of the storage units has been positive! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear we have your recommendation! Please stop by the office or call us at 888-STORAGE if we can help you with anything.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6d5f4f60-b31b-4434-b0e9-a716cae5e6ce",
"author": "Shae Woods",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-EkLLDoE5dMx2f_F6-IDi6Z1lfYYzCWqT6pAqBnbK8ft8jaowyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mrs. Deb was amazing she helped get me in a great storage unit and fast.... She has a awesome personality and great person to have at the front desk.... Definitely will rent a until again from them....",
"date": "2024-04-10T20:06:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shaquella! We work hard to meet the expectations of our customers, and we're happy to hear Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "543c8ecb-5186-4946-9d57-caa3cc3339ba",
"author": "Jay Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXM_LgEmTxMMbKcjHJZQTpRsGazkDXbtRGSLLbohFnG_eWkKatH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great and funny I really like her",
"date": "2024-04-10T20:01:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jeremiah! We work hard to meet the expectations of our customers, and we're happy to hear Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46f7dd8e-0776-4fd6-8233-19a3b6b467ff",
"author": "Kia Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWyKJL0bTGTVccrRq1js7IYl6PVfIH1UFsvTQpfwTpVxMPJBU8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience! Deb was very helpful!",
"date": "2024-04-03T20:20:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kia! It's wonderful to hear you had a positive experience with Deb and want you to know that we are here to assist you with any further storage needs! Give us a call at (615) 234-0245 if anything comes up!",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c44e1dc6-aac7-4309-b37f-d3b3da3b9d16",
"author": "April Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiWhPYIrzs6VbzPP_GI875tS2A4yrhU8HZWcC2TkS16mivHhQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had to temporarily get a storage unit for my furniture because the house I was moving to was not ready and I am so glad I chose Extra Space Storage on Santana St in Murfreesboro. Deb was awesome to work with and she was extremely helpful. This place was very clean and neat and I loved how they offer temperature controlled indoor units. They offer any supplies you may need to make things easier. I had a great experience with Deb and this location. She even helped me out with an issue that I had with the moving company. I would definitely use them again and I recommend you contact Deb at the Santana St location in Murfreesboro because she will go above and beyond.",
"date": "2024-04-02T07:07:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi April, thanks so much for your review! We are thrilled to hear your experience with Deb was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "df07a285-2d72-49f3-b5bc-399017c820aa",
"author": "Nyoka Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsDsLL-4mGW97M9mVBjzyHgbwOeEnsmisHl45dOhoMpcCg_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb was excellent and helped with all of our concerns and questions. She is very personable as well. Very clean store and storage units.",
"date": "2024-04-01T16:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nyoka. We're glad Deb was able to help! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6edb11bc-3d28-4446-b181-710ee9e6c8da",
"author": "Danyelle Hulsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcja6pFx-k4F97GYR8W9QqfWJyYQx05jPTAEx2_9KhuZghSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-27T21:57:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Danyelle! Please stop by our office or call us at (615) 234-0245 if you have any questions. ",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c153964-0b08-420a-b779-48d447929a68",
"author": "Brad Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI42auciKAhNHl1Lw4cMPhfB6KXn0mcPPxiMHo120hqGtmfVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in to move to a bigger unit and Deb was extremely helpful and a joy to work with.",
"date": "2024-03-22T20:25:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brad. We're glad Deb was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b796e5c3-0b63-4ce3-88a2-789439db4ad4",
"author": "cat butler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoYqNGTjNoopR5IF7_J_zzQiiBibr0rYwI_eZGJhsIDL9K6FkJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely love the location and staff. Deb is wonderful and very helpful",
"date": "2024-03-22T19:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cat. We're glad Deb was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72b9bffb-b682-4501-ade3-8a10a583be18",
"author": "Stacey Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4lthh2OX2nEBY_9uZvIh-hbIjzhbXol3eGdki2_jPhtcR4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone is very helpful at this facility, especially Deb. Any questions you have, they get resolved quickly",
"date": "2024-03-22T17:53:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stacey. We're glad our team was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36f8ee98-f842-4613-8544-14ad89a6e578",
"author": "B.W. Bone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsTHs42T1-cg-FXeaQMOpkV34LdSZgCu45LdCt6t-dOqgppFL4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This a great storage experience! The property is well maintained and very secure. Deb is an excellent property manager and is very kind to customers.",
"date": "2024-03-22T16:07:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brad, your kind words are appreciated! We make it a priority to provide secure, well-maintained facilities and are so glad to hear your experience reflects that. It's great that Deb was kind and great to work with. Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7e5648aa-fb83-4cdb-ad19-14a92a660ad5",
"author": "mysteryguy92096",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9zg6sLRJwHFlVmBVlucxN0-SBdG-7_ql0i82NWM8cICbsOGE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and friendly staff I had the pleasure of meeting Deb and she went above and beyond getting me settled with the finding the right unit I needed. The facility is neatly keep clean and very organized.",
"date": "2024-03-22T03:06:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mysteryguy92096. We're glad Deb went above and beyond to meet your storage needs! It's great that you were met with a clean and organized facility. Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d4e76194-9c16-4cf8-8bec-e237b2e45e26",
"author": "Anthony Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcxqB9xJ10fFiRpgZFgFD70Hd17Y8TUHcH0XzJrZC0mZza9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was amazing to work with and extremely friendly. Answered all my questions and got me set with a unit quickly.",
"date": "2024-03-21T15:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Anthony. We're glad our team was amazing to work with! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ca2c8c3d-3d77-4d87-b3bd-e0bd0e029816",
"author": "Brad Bone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZvDzAnEluu8ogKjbQrzTYmJe6y5zfNKk5A4zmMoPOmRhRmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great storage experience! The facility is well maintained, spacious, and clean. The security is very good. Deb is an excellent property manager and easy to communicate with.",
"date": "2024-03-21T15:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brad! It's wonderful to hear you had a positive experience with Deb and that you were met with a clean and well-kept facility. We want you to know that we are here to assist you with any further storage needs! Give us a call at (615) 234-0245 if anything comes up!",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "31e5464e-862f-457f-9bad-cb1c59e49ecc",
"author": "Stephanie Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIi1Ku9LLsy9xlXORygJCAPIuATJoeSGQTsyeOKmpnbRHtERzG0Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice, clean facility with easy access for a moving truck. The customer service is top notch and accommodating.",
"date": "2024-03-16T16:11:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Stephanie! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "b31c4679-0b45-4394-85ce-33b384584bfc",
"author": "Janel Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0zTct9Ynhhij4nhmj-HqJz5OYQIg9vkPSDlD8JET0qwwdAYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is awesome!",
"date": "2024-03-09T22:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Deb is great too! Thanks for the positive review, Janel. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e98f4ca1-c750-4cdb-9f6f-23bb2a05f7bd",
"author": "Shontrese Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAe2J1EdC0qd67GCztiLcQThKfnwTugFPY4Pn8tDOd6RpgNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have been exceptional on customer service and handling all my questions promptly.. Nice and clean storages unlike many in the boro area! Thank you Deb for all your help..",
"date": "2024-03-07T16:09:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shontrese, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We are thrilled to know Deb was helpful. Call us at 888-storage if there is anything else we can do to assist you!
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f160c61b-7ce1-434e-9d2b-276ed94f72ea",
"author": "Eric Raburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOs8y8QsVVTt7WoVi80JDqZXEe4lMaWniBnXh9ZA9PK6ByRw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service very clean and easy access",
"date": "2024-03-05T02:50:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Eric! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2024-10-20T20:51:16.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "e8242877-2da5-49ce-bdf3-d2df241ed8a6",
"author": "Ronald Palacios",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIOn1wLW0i9sxDLIDi3npmy1wFyjskV5Lx38rzsHFzfNJ5OSgY=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is the best 100% recommended.",
"date": "2024-03-02T22:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ronald! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (615) 234-0245 if you ever need anything. ",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "383ccb5e-5088-4b83-80a5-667ed4c17a7b",
"author": "Thomas Farmer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYXt-1H_rOzOhiZR2w3sLISdtaZ3Ifl-CJ6zZ-5FSvJItILD2p=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went the extra mile to help me nice staff",
"date": "2024-02-27T18:36:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Thomas. We're glad our team was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "575c7215-fdd0-47b9-b18c-2923b85f910f",
"author": "LaAaron P. Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNXseEzyR4J7GZXDRQWAxQJtLbNKe1AigqPRG023O2KBte6Yo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazin storage facilities easy to navigate through. The management was very helpful.. And I will recommend this facilities job in",
"date": "2024-02-27T17:35:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, La. We're glad our team was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "484c5024-b567-4e7e-840a-a2b38497a97c",
"author": "Lauren Kluth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI22ExV_SYBA6f3htQsxTl78UwPRvkHr7mwirTIUmz2f6oRHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage unit area is always clean and perfect size storage unit. Deb has been great to work with. Will use again!",
"date": "2024-02-24T19:37:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, thanks so much for your review! We are thrilled to hear your experience with Deb was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6020592a-eead-4f7b-838f-97c21b5d40e2",
"author": "Kevin Kmn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj5NeK53CSGU5WfoR0HOMaopn_vUapy5xGbJ-R2unniwz1hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-24T18:06:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kevin! Call us at (615) 234-0245 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7beaec7d-25d7-4885-8a37-c0c96f50ee70",
"author": "Jody Chanthongthip",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGgNoQk69RHmA76R4SvlY4ToWm_ENbiRDeulE7c8U6CgApvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Debie is a great manager and the facility is also great",
"date": "2024-02-24T17:20:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Debie is great too! Thanks for the positive review, Jody. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5433ec4b-b419-426e-84f4-6da9d1e3c0f2",
"author": "Josh Lowe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ9jro8LDJFIGHoLfdQRQ7Ds3lTGGPxEhJrm1ksY-hIuROtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely a fantastic experience front to back. They made it easy to reserve and execute the day of “moving”. Deb’ is a superstar, love her energy and vibe!! A 5 Star Thank you to the entire Team!",
"date": "2024-02-22T22:20:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Josh, thanks so much for your review! We are thrilled to hear your experience with Deb was positive and are always here to help with your storage needs! Give us a call at (615) 234-0245 or stop by the office if you need anything!
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29790d16-bf31-4554-8ff1-02298c0daa8f",
"author": "LaShunda Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8QvXswpLW4IGGmHFkxu-YvUWO_BwkofgZ5xpcikgOn28sYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Deb is awesome! And the place is clean! And the units are very spacious!",
"date": "2024-02-22T00:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lashunda. Thank you for the review. We're so glad Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a3bc7bc9-94df-417e-98ba-aa01c721f474",
"author": "Calila Addie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjkO-eyINA3PrjRs-nDh98EQJsQhW_AKYLvkJnwZuxCJxsY8O94A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this storage unit. Very affordable and very sweet staff. Love my unit it’s clean and I’ve had no issues at all.",
"date": "2024-02-19T19:34:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Calila, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "95cb0f02-b87a-4d4a-8b5b-2f526983aba0",
"author": "Kimberly Corder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf2oKaE8HfRd2y7ET5IfxGmhklUD8FZj_il6lEm0f_5ll6EgUrmQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb is Awesome!! I will definitely rent storage space from them again! I highly recommend Extra Space Storage!",
"date": "2024-02-06T23:27:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deb! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6c97158-5af6-4859-908e-5918768275e0",
"author": "Jennifer McCarthy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJuE7dYVOwy_iHw2vILL7Fgijjch13z7XHzeYR_uUhcV8BnNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is an outstanding employee for Extra Space Storage. She goes above and beyond and far exceeded my expectations in renting a storage unit. I have been using Extra Space for almost a year and she is by far the best Employee that I have dealt with at Extra Space. if you need a unit , come here and Deb will take care of all your storage needs.",
"date": "2024-02-06T18:18:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jennifer! It's wonderful to hear you had a positive experience with us and that Deb was able to take care of your storage needs! Give us a call at (615) 234-0245 if anything comes up!",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8d854955-4ef7-4f98-b77b-172ebf186649",
"author": "Deborah Mcallister",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUaKj5qBJtP292_1sXfWBxJZ6-29uXVw5SF5ESyC20qZzI4Wz1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was very helpful. Answered all my questions. Renting the space was quick and easy. Site and unit very clean. Cost of renting the space is reasonable.",
"date": "2024-02-05T17:46:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deborah, thank you for your review. We're glad Deb was very helpful and answered all your questions. We're so happy to hear that your experience with the cleanliness of the facility and unit has been positive! We are so glad you are satisfied with your rental rate! Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9ee18c71-d6a4-490f-a7c4-446ac4877d9e",
"author": "Elisa Stamper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrAL0kJer3ib4Lb8FpsMs6gK9jbSFGYj8MuuTs80RdczDCU67fUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb I absolutely amazing. She worked with us remotely getting our unit set up a head of our arrival in the area a few months ago. This weekend while we were visiting our unit, she noticed we were quiet crowded and no space easily accessible. She took us to the office and worked with us to get a bigger unit with alot more space and a minimal proce . She is such a great asset to the business and has been great to work with.",
"date": "2024-01-29T02:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Medical, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deb! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "8242a0e0-8f82-47b0-a6a5-82385dac7319",
"author": "Tim Stamper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7mnlGenUk3gg0f8y9hUeP7ABFHz69JFUU3KBIjP11CH-B7bY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb has done an excellent job helping us set up our unit remotely. She is a great asset to this business. She has had constant communication with us making this a great experience.",
"date": "2024-01-29T02:09:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tim! We work hard to meet the expectations of our customers, and we're happy to hear Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2023-10-20T20:51:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f365c9c7-e1eb-474d-afe5-1f1dfd0c646d",
"author": "David Otto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjHOUIaGT8wSY3Qq81_m8liKbtDQTgyTxPtP6OW1ISsZpawI9Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a couple issues with the website when I signed up. I came down to the office, and Deb quickly helped sort things out. She is very friendly, and the unit was easily accessible. Extra Space Storage makes storing my belongings easy and secure. Thank you!",
"date": "2024-01-17T21:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're happy to hear Deb was friendly and that you were met with an accessible facility! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "521a8846-ddad-4d64-8731-152415359656",
"author": "joey mcneese",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_HCp9DGMmArDHI5sumNVMfR_8u92sBcb419d5dAE04LKxBPOs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice people. Easy to use and affordable!",
"date": "2024-01-12T17:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joey. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7d8f821d-d587-4ef7-abe2-ed79dfd057f8",
"author": "Carol White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIROkvh1vS6EqbmZtNDksRvOvKKDeEfzNvMpTKBSFBeu2G5lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean, wonderful experience! Deb is amazing! Will recommend Extra Space to all!",
"date": "2024-01-09T23:10:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carol. We're glad Deb was amazing to work with and great at keeping our property clean! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f01bb1ae-6160-423a-8df1-9e9f2d4a0770",
"author": "Katie Tozer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhjxxZS6TCy6qcQUxaAALOA8aZrKIMQAZDuWOtM39F0c-sgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is awesome!! She is so helpful and kind! She works hard and cares so much for her customers and the facility! She definitely exceeded all expectations!",
"date": "2024-01-09T00:46:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Deb is great too! Thanks for the positive review, Katie. We're glad she is so helpful and kind and works hard. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3413025e-cd3f-4ac9-9f87-21f8b7d09429",
"author": "Talitha Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ57RhfsFFRpomwuqNFXx6Gpz_w62xov_k4RNZ33SJsRON3Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Store manger provided Prompt service, was very knowledgeable, and presented great customer service. Thank you for the great experience.",
"date": "2024-01-04T07:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Talitha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (615) 234-0245 or stop by the office if you need anything!
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "63a68833-3a10-4a23-87f5-1361161dd87c",
"author": "Lisa Duke Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXIlzBVbRHwTrDv4U0-vzIrmiox6cMG1aW0Qy0siXLYvyX7UkR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great! She helped me so much! If it wasn’t for her I really wouldn’t known what to do! And she was so very kind. A very happy person😊",
"date": "2024-01-03T23:38:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lisa. We're glad Deb was kind and helpful! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "999e6ddf-5425-45b1-8c91-f9eaa78b6d4d",
"author": "mattie phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIjjHyBXmF7nR_k-pTV0gXocAf8oENHeKo2hfN39wrjOUYZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-26T19:10:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mattie. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d8db070-2f30-43ab-9316-df04f7ff1d58",
"author": "JoAnn Trowbridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv9vIAVa9-kDjFhUbOGmYCEgIM1A4vSXyWZjYbKBPbvHpIP4MhEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and clean units. I screwed up and rented a smaller unit that I need and she helped me fix it right away!!",
"date": "2023-12-16T21:35:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joann, thank you for your review! We're so happy to hear that your experience with JoAnn and the cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "15c4ee46-cc38-4110-968b-0ed0c6fe7cc1",
"author": "Sabastion Spivey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6nNBzKOYQm6iUduJ34Vo_Ms5QVQ9YNMMIgHXDEGTKQSnY_DE=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is wonderful and the lady is very helpful and nice",
"date": "2023-12-16T19:32:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sabastion! We think our team is great too! Please stop by our office if you need anything!",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0caec4ea-9387-4229-8fc0-f8b834fde14a",
"author": "Leigh Unen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkTZca6irEXLmRi937cwnSFcHvk-Z9agYFC0x4XhJ-jqlyQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great experience. So easy and quick. Deb was great to work with, very friendly and helpful! I highly recommend 👌🏽",
"date": "2023-12-16T16:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Leigh. We really appreciate you taking the time to share your experience with us. You can reach us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aacdfdd3-b5eb-4dd6-af77-5ba7e8d8835a",
"author": "Kathleen Creek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7NsH0pD50tfMBzn716VM5K-7t4aILsG9DawdXVxUYm6lMiQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing friendly service. Thank-you so much Deb!",
"date": "2023-12-16T16:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kathleen. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "357240a1-58a2-41da-b2d7-09bfbf98f98c",
"author": "Ashi Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMnh72jeFN5h8t1wVamf9CUfEAzFf9QkSqg881K6Q2gVLlgVs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is wonderful and helpful. I was helped with all of my needs.",
"date": "2023-12-16T15:48:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ashi! We're so happy you had a positive experience with Extra Space Storage. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. Thank you for choosing Extra Space.",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "268a9e73-32b0-45b1-a89d-db04adfc93fd",
"author": "Justin Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRXfbsnYrELLaX-Yg3mrhA4CpJIWB-fnCr1jAW5SdYDPSNEOEZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "DEB was awesome and took exceptional care of me. She was kind enough to even show me where I parked, and that I may be leaking some fluids from my vehicle.. I feel very secure with my belongings and their protected space. She was very diligent, and is all over everything…very professional, and courteous. She was also very helpful with transfering my belongings from one unit to another since I had to upsize. I would highly recommend them at this location.",
"date": "2023-12-15T00:57:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Justin, thank you for your review! We're so happy to hear that your experience with the quality and security of the facility has been positive! Thank you for trusting us with your valued items. It;'s wonderful to know Deb has been kind, professional, and courteous. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "aae9a8b7-f6c8-4726-868b-c57679d63661",
"author": "Marcio Rodrigues",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAXPShfLfna1f7tnpDqxpul_aaVgDvG73G2iIAMTKOFCsN2Sc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help Deb",
"date": "2023-12-12T17:31:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marcio. We're glad Deb could help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfbefac2-7a5f-4cd7-b923-179eed73ab84",
"author": "Micaela Vasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrK_gCn1-C8DiKugewj7Msr9XPJOUqylZ0qxpwdjD6xYyVwUSx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-12-07T16:42:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Micaela! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4e9eb11-6731-4c10-b18f-ffad05ad5173",
"author": "Damien Vasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG-ZIIRj2zqRMu-_08hifylHyDOYlXu6FwHUeJd5QBUl882aWgkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-12-07T16:39:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Damien! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2930d957-4a45-4e83-85f1-8e25843317da",
"author": "caleb Deerman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNSJUx2m0y0LcM-4ZBUnN7VWwMUts3YGL2Bv3yFFDHUz7IDz5C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hands down best management of any storage facilities in the middle TN area. I have several units all over the state due to my small business i own and operate . The manager at the Murfreesboro TN location (Deb Zinkind) went above and beyond !\nto help my unique business need's and really helped my company to further strive. THANKS DEB. ZINKIND !! & EXTRA SPACE STORAGE !\nHIGHLY RECOMMENDED",
"date": "2023-12-05T20:05:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Caleb! It's wonderful to hear you had a positive experience with us and that Deb from our Murfreesboro location went above and beyond to meet your storage needs! We want you to know that we are here to assist you with any further storage needs! Give us a call at (615) 234-0245 if anything comes up.",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "579206da-6c74-4938-a127-76bc93c8a69c",
"author": "Stephanie York",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv9MtfIgLxmNlq1LZtLvRwc1CeW0R5UxqPP-qMSsEwFfF2Wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just rented a climate controlled unit from Mrs. Deb. She went above and beyond to get us the unit we needed. Was so helpful and such a breath of fresh air with her pleasant demeanor. I highly recommend extra storage place and Mrs Deb Zinkind. Thank you so much.",
"date": "2023-12-05T19:56:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stephanie. It's wonderful to know Deb went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3eeac71a-c41e-49ec-8b87-d5fa260efde6",
"author": "William Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1XDi-wRZ2J89HyvqQLs0BeXCr7HOWX8Fqc5XqO-zL8WirvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager, Deb, is incredibly kind and helpful. The facility is impeccably clean and obviously well maintained. I would recommend this facility to anyone in need of a storage unit.",
"date": "2023-12-01T02:18:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, William. We're happy to hear that Deb was incredibly kind and helpful! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "87517e2e-a3d0-4ce6-aa96-e008e8e8609b",
"author": "Brandon Lillard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMxMKjw17Sxj7IVM71d-eLx1tenrmCeMuHtYXKauA71NMnkw8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a good experience. Ive use them a few times now and im always satisfied with the service and the unit. Deb was a great help and a very good person.",
"date": "2023-11-30T23:06:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brandon, thanks so much for your review! We are thrilled to hear your experience with Deb was positive and are always here to help with your storage needs! Give us a call at (615) 234-0245 or stop by the office if you need anything!
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2deb227-83f9-44dc-9c0b-873c9318f03b",
"author": "Christopher Fowler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD-tU9IGGLXnlHKw35Nnbim42-32JWMsZgZj81SLTOc6crOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Close, convenient. Deb is awesome. Had an issue with a credit card that was stolen. Was supposed to have been fixed and the new credit card put on by the previous rep. Was not done. She handled promptly!!\nThese are good folks!!!",
"date": "2023-11-30T16:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Deb is great too! Thanks for the positive review, Christopher. We pride ourselves on having a helpful and friendly staff and are so happy to hear that Deb was able to handle it promptly. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "ece8eaca-abce-40bd-bc1e-5175282c5f74",
"author": "CATINA BELL",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr4SQwODCVglH-fdFqbDml9gTtPyn4MpW-J8NqVleYHLeirkKp=s64-c-rp-mo-br100",
"rating": 5,
"text": "The experience was seamless. The customer service was exceptional and polite. I will recommend them to anyone.",
"date": "2023-11-23T01:19:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Catina! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything.",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07aad0b5-6ec4-4d32-a10a-414612ffdba7",
"author": "Jennifer Zelaya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHa7zpf6VYzLzih-a4uyiA3jxvSH6uyoM4Jfnvx40MbbFT_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-20T23:42:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jennifer! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4bb9164-eb4a-4870-bfb5-8e38c03af28a",
"author": "Pin Wang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSfviLfQTWgNy987i9_H-jhKZpnmx_QT3fSTGxrfOKBbx95Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great experience!\nI thought I already left the review but I didn’t. Now I forgot the name who helped me… she was awesome and very helpful! Definitely recommend👍🏻",
"date": "2023-11-20T23:12:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pin-wen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (615) 234-0245 or stop by the office if you need anything!
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47e47727-caab-4c8e-8133-02d82d730cd8",
"author": "Superb Ness",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKmaZ3BeycFMrtLleaz0d4O6yFGqjBqksaBGi_02rmaOUzFqs=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Not to bad of a place and they take security seriously. My only issue was they raised rent 2 months after I moved in and my buy one month get a free month expired out but other then that they are kind, take security seriously and over clean and good",
"date": "2023-10-30T19:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Butter, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (615) 234-0245 or stop by the office if you need anything!
",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "neutral"
},
{
"id": "42626140-1ac4-4a21-a4b5-1c8d625e6d02",
"author": "Adrian Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4eDBQlMo5_Ag7tojhW-StTh3MfQLTgFCHMiE5_4BZSbyv5lQcXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Deb was very friendly and helpful! Definitely recommend them",
"date": "2023-10-25T19:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Adrian! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (615) 234-0245 if anything comes up!",
"replyDate": "2024-10-20T20:51:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b587ea8-c713-4cd0-a66e-9c789ed8ea3d",
"author": "B T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6EvXuMPJUc8Ew8Hkhvyf5z5KFXf13msOwhlrgPcFYaH0JAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience, would highly recommend Deb to anyone!",
"date": "2023-10-25T19:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, B! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (615) 234-0245 if anything comes up!",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55e12ec9-1309-484c-b8c9-15c2b60a14cf",
"author": "Jacquelynn Harwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvwRYQAA_AOUemEDSZD36fZZTohpzwb7cDxumIluj-hr9sQQrcmg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-10-25T18:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jacquelynn! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02679afe-41e1-40f3-ae65-561db0cdec93",
"author": "Grayson redmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVimNq0hoBEiONO2DMqwKO02E2riqFVnhezZrGFdC_wA9NVAuEd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-23T19:30:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Grayson! Don't hesitate to reach out to us at (615) 234-0245 if you ever need any assistance. ",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1af5ed20-c59c-498e-b041-59aa9917e021",
"author": "Torii Lebel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlG0QkSkWFUOa2kNKNLmidun_d0p3qZQkxIwpeL6TtImQmUEFKSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly, clean facility",
"date": "2023-10-23T18:13:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Torii, thank you for your review! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c760b8be-ac7c-4e63-b1a4-a39a9c836c3d",
"author": "Doug Langford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU-JMfTgTZcvWTHO2AHMPh3nMU4sXmf6cKrldA1rXcIwPlFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had exactly the packing supplies I needed and the prices were good. Very friendly staff.",
"date": "2023-10-23T15:47:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Doug, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're glad our team was very friendly. Please give us a call at 888-storage if anything comes up! ",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "486a6526-0900-4b58-9096-350c593bb9df",
"author": "Hannah Winters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMGL4VXQfUiZXSjHfzgs_zvGpEExwdQ4JGpyOgzF7CxaQGrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place was so great! All of my items were safe and sound while in there!! It’s so nice knowing that it so safe with them! Debbie was so helpful and so nice!! Thanks for keeping all of my precious items!",
"date": "2023-10-23T15:30:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Hannah. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Debbie was so helpful and so nice! Please give us a call at 888-storage if anything comes up! ",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "78184142-cdfd-4c72-a41e-08fddb77cb2e",
"author": "Just Me",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6owjLHiIPuTt0IHwT8di0XZMO-zGM-T0U6130HSG1cXWFkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great and was very helpful with getting me my unit. Everything explained simply for me. I highly recommend!",
"date": "2023-10-17T17:01:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Just! We're so happy to hear Deb was able to make your rental process hassle-free! Give us a call at (615) 234-0245 if you need any future assistance.",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4165f007-c27e-4b4d-8589-788fedf55898",
"author": "Godsway Unlimited",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrQCLNmAeoxqKKqxBugIjqF-GRk3QXqF4Q6rVhkOkbKIqr6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful experience. An issue that I thought would be complicated Deb took care of it effortlessly.",
"date": "2023-10-16T22:06:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Godsway. We're glad to hear that Deb was able to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2024-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "277801ac-af0f-4b84-bcb5-55393a073290",
"author": "Thlipsis Lamont",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_28bsNZ_greBrdzfNwntrUv9p6g7Q8rJ_G0s3_b8YdSLPXkP1zQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb - a dedicated manager possesses a very good attitude. I have three storage units at this particular location, and I only increase my number of storage units at this location because of the prompt service. Usually, it takes me forever to get signed up and get a storage, but Deb handles her business quickly and kindly. Her dedication to being there each day and dealing with the customers is great.\n\nThank you Deb,\n\nJamar!",
"date": "2023-10-14T16:22:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thlipsis. We are glad Deb was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5a4c4a1c-c694-4269-9df3-3547a7c32e57",
"author": "Keyonis Ware",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEuG_uVpyD_sAS_YLo_uLn8fkWMRsXdjIJXr23YhA3WqFKTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service was great! Deb was very nice and helpful!!",
"date": "2023-09-30T01:36:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Keyonis, we appreciate you taking the time to share your experience with us! We agree, Deb is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "174ac67b-0757-4e16-b9c9-5699096ba64f",
"author": "Greg Wayman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjChjtgWtVSxPK_1qaVVWuiabYYTke8JxUk2ct_hZMIZGgRsE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb Z. has been great. So helpful with the whole process. The whole facility is nice and clean. Deb bends over backwards to be helpful.",
"date": "2023-09-23T20:07:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Deb Z. is great too! Thanks for the positive review, Greg. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "62f7e1ce-46dc-4675-8d4b-b01cb234540e",
"author": "Kim Wayman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFVrQVEwbStmiuCB9fNM8Eu4EqB2HdsG4Aypg6PSf-QgG7u9Ck=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly. Went above and beyond to help us choose the right size unit. Deb Z was great to work with!",
"date": "2023-09-23T19:34:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kim! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d5f65e06-8a5c-4a6e-b132-ec7d16a40445",
"author": "jeffery gooch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyYA_Ipp3I9EnnUPiHPadFNhrVYWTopKPd02tot3iYMmnl3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great time dealing with Matthew at Extra Space Storage in Murfreesboro Tennessee. Fast friendly service and the facility was extra clean. Air conditioning inside was extra nice. Would recommend extra space Murfreesboro to anyone who needs storage!!!",
"date": "2023-09-22T22:08:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Matthew is great too! Thanks for the positive review, Jeffery. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "642da7cd-0b6c-4bf4-a2f3-59adf8caad47",
"author": "sammy rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxDrc2YM9DWEsk2dkdCI4z-egyIdTDNdag0CXmA3LtRoDZxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was very helpful!",
"date": "2023-09-22T22:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Matt is great too! Thanks for the positive review, Sammy. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d1d1bee-8043-4489-bae8-5f8d0e2a51b0",
"author": "Leslie Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfITB_uZmOzebrX7AHqu8XKy2jykdGWdWx-kY2VYUww292-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Today I had a pleasurable experience at extra space storage in Murfreesboro Tennessee. Matthew helped me and my husband throughout our transactions to make them easy. He was helpful and friendly. Also, the extra space storage facility was very clean and comfortable inside the facility as it was air-conditioned. We would definitely come back to this extra space storage in Murfreesboro and recommend it to anyone. The total experience was just outstanding.!!!",
"date": "2023-09-22T22:02:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Leslie. We're glad Matthew was able to help! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0594b4dd-2881-4f39-832d-c35d4e8baff5",
"author": "Brandy S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLujmsgaS23JE2yaj7M0G17UWGaITUQeA6ibeP0y8S2Pk6RZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was super helpful! Made the whole process quick and easy!!",
"date": "2023-09-22T17:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brandy. We are glad Matt was able to provide exceptional customer service as quickly as possible. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1df4a73-7a08-4fa1-8288-934c36423c77",
"author": "Anthony Elam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAfRlAIdRb9fhq7UYgp1QEe6wXUxECH-fbZBZxhQh5x5zoSv4-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms.debra at the front desk is very helpful in many different ways, if you are looking for a storage unit this is the first place you should go. COME ON DOWN TO THE BEST STORAGE UNIT IN TOWN!!!",
"date": "2023-09-21T22:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Debra was able to provide you with a positive experience! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c818ee31-d8ca-453f-b9cc-a63e0e32dfc3",
"author": "Caleb Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqKEF_uzmSyQRvbYu4q-_g2v316lrR99efpc1dHTsDwEiV9Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-21T16:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Caleb, thank you for your positive rating! Please stop by our office or call us at (615) 234-0245 if you have any questions.",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d11aa1e8-836e-444e-8fa4-75fb1bed55b1",
"author": "The Seibers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS1S5eqUDtXJMOBeyQWlWBRrdDk670FS3CPayu0uv2ciXbgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb made our move so much easier!! This is our first time renting a storage unit and it could not have gone any easier :)!",
"date": "2023-08-28T15:43:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Alyssa&nathaniel! We work hard to meet the expectations of our customers, and we're happy to hear Deb hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "063c8841-ae5e-4dcc-bbc9-23a99dc2088a",
"author": "Bakhrom Ermatov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWPCCPydkFrQOG753bGJ2L9C_xNW8ZoK52oVUXBVH0e4-tDxQ1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-09T21:55:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Beckham! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (615) 234-0245. ",
"replyDate": "2023-10-20T20:51:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fb9e143-56f5-49df-b021-bdaedfad14cb",
"author": "Gabriela Serrano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcXa0xmIYTcyaUDag4NP5N-4Y7XPmPkZstJT0l4TgRod03C2Nw0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was super helpful with all of my questions and needs!!!!!",
"date": "2023-08-07T16:59:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gabriela! Thank you so much for the positive review. We are glad Deb hit the mark for you. If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20e8f8d1-68a8-466c-95fe-5e25e0d8a221",
"author": "Jennifer Ayers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK19LNf3jMdQkZQlHWt-j4iAmC6kxOC5mp5ODH423n0fItjlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone has been very friendly and helpful!!",
"date": "2023-08-02T21:00:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jennifer. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3252e111-1c0d-4f82-abfe-d40a02dae2e3",
"author": "kevin tobin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyT7rqo-FBJdk_v0Ax9UK8wZ2lXmmqFse84kM5SiPZq_xu1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great! Easy to work with and great customer service.",
"date": "2023-07-29T23:25:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kevin. We are glad Deb was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f4c4c0d-6eb0-4ad2-a515-caefade8b4d2",
"author": "J Mccray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEjHNSER7gDkcMX8aSKV3YmxUCAtKtooBcI64fiO9Z3vMHXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing staff very Clean units Extra Space Storage is an excellent facility\nI would highly recommend if you’re looking for for a safe clean environment to store .",
"date": "2023-07-25T03:08:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for recommending us, J. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4afdcce0-ca51-4ee1-97d9-03f176b0d13f",
"author": "Libbi Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPRcpHE45YjeH34SipKuLHhTtC-JPjChzknK4fMDIDUG2JlGOo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service! Deb is the best!",
"date": "2023-07-24T18:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Libbi. Thank you for the review. We're so glad Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b10df8c-da05-404e-b4f9-cb27aab4a324",
"author": "Jonathan Leatherwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGKFHoSPz2HN_P4LcHf75hyrHv5I595EL4t95b_3-Nr5BP_R4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Same-day, self-service rental via the website was quick and easy. My unit was ready for me when I arrived after hours, and I even received a confirmation call to verify I was good to go! The facility is nearly brand new, clean, and easy to access.",
"date": "2023-07-15T19:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for returning toExtra Space Storage , Jonathan! We value you as a customer, and we're so happy you've chosen to rent with us again! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "575b17a8-4bd3-4660-89c9-d14f35e82967",
"author": "Dylan Coggins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt0-yyvHGx9vCj9z81-4dQC1IuJO4ecXDn_Yqii8Uo5VgLkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-07T17:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Dylan! We are grateful for customers like you. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "deab36b8-52ea-41af-a78f-aeb7be6273b2",
"author": "Alisa Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvdpIGqx_RjVEiytiR8P86Mg5kUu15OlUdWGj_OaEKEAjFuzalRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent and easy experience opening a small unit for extra storage for my business. The manager, Deb, was super friendly and helpful getting everything we needed. The facility is very clean and I feel safe coming and going as needed. The location is perfect.",
"date": "2023-07-06T19:55:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Alisa! Providing renters with clean and secure facilities is our top priority. We're glad Deb was able to meet your storage needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "350a40da-554b-4cd3-8768-10648201a7f6",
"author": "Rhonda Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjcnC3_JnoIdl2peyMxyhbhzhz0f8v4udZzHQtR13skWwIPg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-06T16:24:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rhonda! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3c17bcd-be15-4451-a684-4a6b5accf21b",
"author": "Kevin Shubert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkZeCXvIxKJceQxG8nVhTBslVwkSu1h2qP2ouK5SrZ0GcEzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very satisfied, great customer service. Clean facilities.",
"date": "2023-07-06T16:07:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "94752245-7a6a-4f12-a55a-61619b9587b2",
"author": "kevin brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVczXxWMNhV26D1Az6KWU6hza3NV5Aw5AAuyVWDKTbwDfF1FY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and new. I would recommend to store your stuff here to anyone.",
"date": "2023-07-06T15:46:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, thank you for your recommendation! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "283e6e63-856d-4288-ad32-1a54da19f12f",
"author": "Danielle G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2KSUEbThwicSttPJuTt0lyMaIMlt6IxVdTKHOur2VKLH6Gw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff, well maintained property and great prices!",
"date": "2023-07-06T15:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Danielle, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bdd9a8e5-4c11-4525-9f53-b196992004ab",
"author": "Jimmy Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZdrv4kEWrsqPnNJ8r9M4_PuPIn7oa6b1g3PlSEbVGRPO32A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb did an exceptional job of showing us a variety of unit sizes and asking all the right questions to help us assess what would need our needs. This storage complex is well lighted and exceptionally clean. Highly recommend.",
"date": "2023-06-28T18:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy, thank you for your review! We're so happy to hear that your experience with Deb and the cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "18db0bea-5ea3-4a31-89dd-338dc156bb0a",
"author": "S S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgnt3PW0E2tTHa2F4nBZCVkJWgtqm8a0gazFhvieTvKxr0_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and courteous staff!",
"date": "2023-06-23T21:17:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, S! We know how important keeping your belongings clean and safe is. Don't hesitate to reach out if you ever see something that doesn't meet your standard! We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b4f931b2-cd79-4171-a6c5-e0636c33c5fc",
"author": "Darren LaPalme",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVY3gpFcdHMSZ8XSBqbWH1pl95MuQ8WcsRP4gjrZOQkyRIXoKqjfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb was fantastic! Great service and a great facility!",
"date": "2023-06-23T15:52:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darren, we appreciate you taking the time to share your experience with us! We agree, Deb is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "889f54a1-bf9e-4d4a-9e22-d5e44618708e",
"author": "Jake Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_3Ik9rF2m4cBijP7adabnu_AxPASM5OVRoXhMt0y4VburfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place had been nothing but helpful and gave me a great price. If I ever need storage space they will be the only people I call.",
"date": "2023-06-20T16:45:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Jake! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "839dd773-4c42-4e4e-9855-d711b5680d3c",
"author": "Brandon Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbcg_yI6FEeKiU7kVxy2rWAts2vNSNMyHDN9fxPmO-ssqahw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used this storage facility in middle of a move. Easy month to month agreement, clean facility, and great customer service. Highly reccomend",
"date": "2023-06-20T15:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brandon!Thank you so much for the positive review. We know our customers value clean facilities and great customer service so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (615) 234-0245 or stop by the facility! ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ce102fe1-5955-4bba-b990-cf55d7fc86dc",
"author": "Christina Klimvakis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYJ3GSzg3t9Wwzb_e-XBt7KrZAIpU1-MlLSsA838J6855jM1xK3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was nice and very helpful.",
"date": "2023-06-20T04:20:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christina, thank you for your review. We're glad our team was nice and very helpful. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e714a2b7-04dc-47b6-902c-b32f0dbde11f",
"author": "Chandra Mimms",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUjwkEv4pjNKc2UF6HtZtp4sEGXn0rc9mD79-I3rumvbDUB3Jg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-08T18:06:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chandra! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdd16751-8956-4614-851f-5139ff3f90d9",
"author": "Kimberly Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBX7cTHdYW37VBMGGsrLVGzeUucKnrxFUSPGPFNdW3Z7dJzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was great and very helpful!",
"date": "2023-06-08T17:59:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kimberly. We're glad Deb was a great help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49861c04-b5fc-4eaa-8912-ffd399b010b6",
"author": "Terry Pryor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwFy8zFkh9X7w_pr25XkvgTgHWSoUFN63cKkbUj2eCBsXoqUW52g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-08T16:12:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Terry! Don't hesitate to reach out to us at (615) 234-0245 if you ever need any assistance. ",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91e27a9b-a821-4336-b9a8-84e670489522",
"author": "Darnell Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBbAgDES-iFqw2Sy-NZBXsmEEccZ-EePKs5YPH0HNOFzUuOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was very helpful with the process of renting my unit. Her personality is great.",
"date": "2023-06-08T01:28:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darnell, thank you for your review. We're glad Deb was able to help! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "457edb08-5f4e-41f9-a5e9-3d6d8918f32c",
"author": "Maricca Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNJh4bcffXhDOsiRpAlNQvDOqkviABb-FvGVFLA-nezGTNfboV=s64-c-rp-mo-br100",
"rating": 5,
"text": "The person over the phone Debbie was real nice and sweet",
"date": "2023-06-06T17:28:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Maricca. We're happy to know Debbie has been kind to work with! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f88855fc-702b-4dbc-b3ac-34d3ce9626e5",
"author": "Jessica Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw15ow-TjwA-Z-dqKNpi-fCtG4ONQy-Et-bMssn6SwcDBiIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The costumer service was super nice!!! Very nice facility with helpful employees! I would highly recommend!",
"date": "2023-05-26T15:18:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jessica! We appreciate you recommending us to your friends and family. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7087bc49-63aa-4c88-8265-7b276df85c4f",
"author": "Kyle Koller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxwHCYZO_y-6211X7XbCrpgG_U_RJVNi7vyzXrP60QQZWpK40=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff, clean units and office. Can’t ask for anything more. Highly recommend!!",
"date": "2023-05-25T19:07:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kyle! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "76af0992-57a2-464f-9685-7e84a41b632c",
"author": "Melanie Raymo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpxGMmpEotldgUN1ORj_fK9xQvQ8nKVsyYJ3W61Nlxq0xwtIj9nA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-05-24T18:01:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Melanie! We are so happy you had a great experience. If you ever need anything feel free to call us at (615) 234-0245.",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6891403-f8bb-4d53-9568-ca8443a42ee9",
"author": "Wavy Curly Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgoYwsanRbud6MTTak0JoPc30nF1WkKNHGw5oKQXXEMJf48gU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to reserve a storage unit and move in has been seamless. Easy building access and pleasant to work with the staff.",
"date": "2023-05-23T14:43:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wavy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (615) 234-0245 or stop by the office if you need anything!
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7937859c-6947-4bf1-8c9d-44079ff0dfca",
"author": "cashmeire km.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqtOBThFZn2uYPm9Mhdw1R9gZxDfGBJNuLz-93PPDD8ofTjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and easy process, he was patient and kind. thank you for making us feel comfortable.",
"date": "2023-05-18T15:08:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cashmeire. We're glad our team was patient and kind to work with! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "119c174b-722d-4e15-a8da-383ac5e28e77",
"author": "David Sentell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpeMfi8EjVmzAXU4Z2RQTBiaqSLC1IScsMGJqNMfcwu0NNoqoR6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really enjoy renting from, extra space storage, Deb is a wonderful business representative and very helpful.",
"date": "2023-05-10T21:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the review. We're so glad Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a123c235-9d1c-4bb5-b940-e63f2213c786",
"author": "Aubree T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuRL4N1IF14osnPFWYqKlYypUbkkfHf8JWKUpGXXEhEeyk0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice storage, affordable prices, and also great customer service. U won’t regret.",
"date": "2023-05-04T20:43:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Aubree! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b912c782-aac5-4378-bbef-6b7be9998835",
"author": "Austin Edenfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpmnPrtjFvlxepDZfjIoRyvhCckFCq5am90wSEGYcyJNYwIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb the manager is outstanding. She is kind and went above and beyond to help find a unit for me. Great customer service!",
"date": "2023-05-04T18:26:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Austin. We're glad Deb went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "006dc76e-62a7-4300-8a2c-83ed952411b3",
"author": "Rebecha Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjPP3KkxtJtvGlxErF9ISIb98_SJJiUlRHMVUTs2IaQz-A7WpW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent Customer Service",
"date": "2023-05-04T15:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Rebecha! It's wonderful to know our team provided you with great customer service! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7462e1b9-c268-42db-9e1c-0c5a72f3fca0",
"author": "Wally Luckeydoo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFBj6g9uJu31SrV-m_nvFP_IEfRdbWmBmK7LbhsJZHgXMexQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good job",
"date": "2023-04-30T16:27:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Wally. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c85e9d4-f9c6-4410-b133-42a74ab5fbde",
"author": "Krystal Beyal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6P1EFMRPaMMMouz0gppOGIDwaeEwvbJhbHuTbmtjfY0iT2Q=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great storage place. The only thing I don’t like are the closing times",
"date": "2023-04-25T20:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Krystal, we're sorry to hear that you were unable to access your unit. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access, or would like to discuss whether or not 24/7 access is available, please call us at (615) 234-0245.\r",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc9b96a0-2e85-4539-92ac-d60758b2b34b",
"author": "Michael Friedline",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJedXHZ9WFqr-CfNXHEXzQAS8UHPMPOlIHfMppK_2b6TNkjJ38=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dee was amazing had me laughing most of the time and filled my requests perfectly. Was the best storage unit experience I’ve ever had.",
"date": "2023-04-22T22:09:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dee! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd91c73c-aee9-4cb1-8acf-8cf595864a10",
"author": "Valley Juergemeier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAj5aMID1UAuSTzL050O74PnVp2yD-gH8UHN4MVUDzBcnZ7q4KVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb at the new Santana st location was absolutely lovely person and very helpful and happy to help. I appreciate what she did for me! And our shared love for bearded dragons lol she was very friendly and welcoming 😁",
"date": "2023-04-20T19:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Valley. We're happy to hear Deb has been welcoming and happy to help! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e42c5e3a-403b-4c55-b398-fc49ef1bc88b",
"author": "De'Artis Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXgrf8fDDjHg1v1ubgcS5Zl8n4iMxBUD5lOEEzEG5bndRcrTlR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly Staff and helpful.",
"date": "2023-04-13T21:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, De'artis. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a221bc68-ecc5-4efc-8b56-abf08feb3429",
"author": "Dee Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQSc8Q1O85dQw6-TIbtLT-Ru62Stcf_DHvk7cGBVwAVAamOrfb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly office staff.",
"date": "2023-04-12T19:53:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dee. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e74fffd1-656f-4089-acd2-78b9036c24df",
"author": "Jaalah Verge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW4lij2pkrPfco2RI32OJD3RnO6eW_pet48TzeIqfa7psLvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Deb was such an amazing person. She helped me with everything I needed and got the job done.",
"date": "2023-04-12T16:29:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jaalah. Thank you for the review. We're so glad Ms. Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2961ced9-f27a-46fe-8ecc-147d2f650727",
"author": "Debra Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC8SbPPtWbGd7QS9FEOUOudDXrzXjhat_NY9Z-1xIIy9OL9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was very patience with me while choosing which storage space would fit my items. Also. Deb is very professional!!!",
"date": "2023-04-11T17:40:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Debra! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Deb was able to provide that for you! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-10-20T20:51:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bfc8d52a-3185-479e-82c2-86f203190eba",
"author": "Robin Bearden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAe96fVnJ2sj4GP3v-donVAUURE6nb7RxORHcuQuJqXi5U0OXb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb, is great! Storage facility is clean and easily available for me to go in and out. Deb, has been so helpful and courteous to me the unit is the perfect location and size.",
"date": "2023-04-11T15:50:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deb! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ffb97205-ddc9-4855-9617-a58aca72ad5d",
"author": "Brittany Bowland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwKEsu_R-bqR_qNChkc_zLTA34aLxPd3JWO-dlZ-verAdPAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb she is amazing and she will treat you right. She help us decide what size storge units we needed and all ways a pleasing to help with units or Answer our questions. Go see her. There units are very nice and very safe",
"date": "2023-04-11T03:33:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brittany. We're glad Deb was able to help you select the best size unit for your needs and that you found our property secure! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "4b4e74df-347f-4001-a9bc-c6c9263ee9fc",
"author": "Karla Arteaga",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSLqvsXjmhuwAf1G5fAycUkDPFWMMFF7rZTfuKABfYPMsL_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb is a great person, she makes sure you have a very good experience, I would recommend this location to everyone. This review is based on costumer service and satisfaction in the location area, it is very clean and organized!",
"date": "2023-04-06T22:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Karla. Thank you for the review. We're so glad Deb could meet your storage needs, and we could provide a clean and organized facility. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "bec083ad-ffd4-4169-93da-0246c76916dd",
"author": "Joseph Saiek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVufUm_Tb6SGuZ-vEeYVbB-p1BISOfV5kQDPbUeMKfB3QyOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-24T21:45:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Joseph. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b290d23d-4d63-4589-87e5-f8d9f4212188",
"author": "Jonathan Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqZvidFZEd1sf_FMM5f7LEF88j9C0pBU3TqGi1luen2mRBDQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This Extra Space Storage location is very clean and efficient. Matt did an exceptional job taking care of me today. He walked me to my unit to ensure it would work for our needs and explained any questions that I had. He also made sure my code worked on the front gate as well as the access doors. He really made my customer experience a good one.\n\nIf you're looking for a storage unit in Murfreesboro at an affordable price, stop in to see Matt or the Extra Space storage crew. They will make you feel at home and you will walk away with a good feeling about renting from them.",
"date": "2023-03-23T15:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Jonathan. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Matt. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3ba4c0db-b2f1-480e-9337-969af7c360a8",
"author": "Jennifer Nielsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIv13X6Xg-WwTipRwdd0RBD0tfuJTL4yRNuQ8gjST8TWCkKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb and Matt were great. Extremely nice and the place was clean.",
"date": "2023-03-18T22:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jennifer. We're glad you had a positive experience with Deb and Matt and that you were met with a clean facility! Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "048a9cca-fbd2-455e-8aac-11a470f33524",
"author": "Connor McClain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhR-tm86evfoE4nXm4KZy0eVPoKmwtcZv_TvJZIrSZII7YmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-12T19:17:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Connor, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f0c752e-82dd-4e4d-853d-1ab68ad2ae44",
"author": "Michael Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgaoogltea5wsxsJXL1ppCxz914DZ0fdZ1soQZeGU45ZeuyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was awesome she was very concerned she's Pleasant to talk to and she was make sure that I was taking good care of great great person",
"date": "2023-03-11T20:12:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deb! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df8da51f-a428-41b2-bf96-640bd50e33f9",
"author": "Awet Yemane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTj1c5MDPJvhBY9UwixpjMdiST9GbPl52n0o2-mHOGgkesXjc-=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place is great, clean and safe. The customer service was excellent!",
"date": "2023-03-08T16:08:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Awet! We work hard to keep our facilities safe and clean for our customers. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "a1a90827-ad3f-41fe-a533-7e20e5bba2a0",
"author": "somsanouk thamthavong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4GsEm2isfSEMmilfDg2dZRnlr9AaxSTIYWsn6J7jKMuZCDwty=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-07T15:49:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Somsanouk. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92f9eae2-87c1-4328-81ab-3a2f5912231b",
"author": "ariyanna anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk8qu4pveePd3t36_mHie_fmpGeJjt0xl-QwIt_Vcfib0HNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a very welcoming and very helpful place, i highly recommend going and getting storage when needed.",
"date": "2023-03-03T01:44:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Ariyanna! We're so happy to hear we have your recommendation! Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "64f0e647-4000-4c47-b0b3-11c0b625bc16",
"author": "Heather lea Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoGiZ1g8hEjfSTYnsfbzzIcBMLe357E75k8pWknl7vcK0i4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Walked in felt very welcomed by Deb. Asked my needs a quickly had me looking at my options. She went well above and beyond. My daughter was hangry from not eating and she went to the back and came out with snacks for my daughter which was super sweet and something she didn’t have to do. I highly recommend going to see Deb for all your storage needs.",
"date": "2023-03-03T01:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Deb. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d4ee6d7-7d1f-409a-9029-d3e35e8f4fd8",
"author": "Randal Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOeEKGmDMLQyzrLv-zSnKgyKtK9oFcMKPDXSpnM1tKFLDtCjs=s64-c-rp-mo-br100",
"rating": 5,
"text": "One of the nicest storage facilities I have used. Deb the manager is so nice and has been very helpful. I highly recommend this location.",
"date": "2023-03-03T00:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Randal! We're so happy to hear Deb earned us your recommendation! Let us know if you have questions at 888-storage.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8f8f2351-9220-40a0-966b-34e12dcc450d",
"author": "Timothy Ide",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDdnxYCfGQ0JmNxy-Mz9R11y6M_B8CvH5mwXuGXgKEuAKxfDPUzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great clean and friendly place",
"date": "2023-03-02T17:55:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Timothy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "599a8dc0-6a02-4650-b940-7c2a2bbb2628",
"author": "Sherry Parrish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWW9aUWs4Ih3r7TcRiP_Enw_sy2AxJmIdL0DEfgtI-pGdNQMJnddw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I signed up online. It was very easy to navigate. This facilty is mew and very clean. I recommend for all your storage needs. You won't be sorry!!",
"date": "2023-02-28T14:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sherry, thank you for recommending us. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2a48a62a-fe89-43cc-a810-712080d6da88",
"author": "That B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9CmjhGDoVogdi_1Dic44Xh4AgQkIUezjcSLTOBfURW918Yq6l=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service. This is the cleanest, nicest storage unit I’ve ever had!!",
"date": "2023-02-27T23:24:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, That! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage.
",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "beed0891-81a6-4156-9f92-324ed6c406d7",
"author": "Shannon Schear",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVksd_TSvkPFaW_46NQdVt3umVUkvr4HIN_-kUIMyMzTFfgwbsdUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was absolutely phenomenal from start to finish, she made the experience so easy and quick.Prices are excellent and units are immaculate!",
"date": "2023-02-25T17:23:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Shannon! We're so happy to hear Deb was able to make your rental process quick and easy! Give us a call at (615) 234-0245 if you need any future assistance.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c72ba631-8662-4f61-83e7-fdab0095fb1c",
"author": "Samantha Weitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsst7FoyLwnUbFB6dXZ3yCWOV2uQb5ussuvKGoFFMTpipf5ZmlUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I haven’t been down to this facility yet I’ve only talked on the phone with Mrs. Deb! She is an amazing person! She has helped me out in every way possible! I can’t wait to go check this facility out! Extra space is my go to for storage, I will never rent from another company! Great people great facility!",
"date": "2023-02-25T17:16:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Deb is great too! Thanks for the positive review, Samantha. We're glad she has helped you out in every way possible! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d23243a-cb48-4f4f-a662-dfd294500257",
"author": "Christine Pena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG__TSLtE7ku2GXJjxPFFOKH10z2SVLZgOATgMzrTEoamqcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility. Customer service was prompt and friendly. Will recommend to others and use in the future if needed!",
"date": "2023-02-25T15:14:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Christine! We know our customers value clean facilities and prompt and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "caebfebf-68d4-4ca5-a324-237cf6b75e66",
"author": "RaShawn Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiZbXvi0SPuOOCqTEgNKcy3Nk2lLYNRivBRfOHVxYv5Aeotg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt is very helpful and knowledgeable.",
"date": "2023-01-27T21:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rashawn, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Matt! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-10-20T20:51:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d8054cc7-d72d-4179-b4ea-cd032332a41a",
"author": "Alvin Raymo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_5YQy279SkDX7gbjIceZBbzZqZ4nP8OYdAxB7ewyNF6MyCY4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-23T18:53:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Alvin! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (615) 234-0245 if you ever need any help with your rental. ",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0dd6c2d-a6da-47d9-bc29-1106cae47014",
"author": "English Muffin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzCfFYC_deALezq5_qYE0ZpmTAx3k9tMmCveyZfhUGIRxiL_Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I'll show a little bias here because of how conveniently close this ESS is to our house, but putting that aside, this is a very clean facility, and the staff is very nice and helpful. Couldn't ask for a better experience from a storage facility.",
"date": "2023-01-23T13:29:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi English Muffin, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a3c1cc2d-631f-47f7-9307-2701d58a988e",
"author": "Christi Pate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6GCJk43wYDRoVgKxkhXjtHEns9XEPI7XleNNnvezTQ7rk1LyCKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is super clean, and very secure! Plus, Debbie at the front has a fantastic attitude and has always been beyond helpful!! I definitely reccommend this place!!",
"date": "2023-01-22T00:11:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Christi! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Debbie was beyond helpful. Please give us a call at 888-storage to discuss what options we may have for you!
",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cfe9fa89-f6b2-4ce6-a6e2-706da6cb311f",
"author": "Movin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNyw-PZuBaoKvramcCbuLWWZzaoGXQC_G50SrGrqqINDjwPfU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage and service. It is a new facility in Murfreesboro. Staff is very professional, cooperative and helpful. Highly recommended for any type of storage requirements.",
"date": "2023-01-16T03:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Movin. We appreciate your positive review. Please call (615) 234-0245 if you have any questions.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71ebf49d-8be1-4fc6-9a14-6a3540c50096",
"author": "L Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUODFnwmFuxIqLPiEOHQq1uH5M8S56xPvJew0_zqzW1NkRHKgDT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great rates and the staff is super great. Unlike other storage facilities they work with their customers!!! Would definitely recommend this company!",
"date": "2023-01-11T21:24:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your recommendation!",
"replyDate": "2026-06-20T20:51:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "26d58722-5e5b-4cdb-805a-b20fb136d428",
"author": "Anna Norton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7kwyNGp2kFLO60gG9-_f7MYOcdFXyxBdVjAGh5XgymUN-dao7CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-07T22:24:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Anna! Don't hesitate to reach out to us at (615) 234-0245 if you ever need any assistance. ",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4b2ef68-70a4-41b0-b4ab-34cc2b466ab6",
"author": "Dylan Norton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhVrC-oRLUhKrYdBAeQvp8mAMIucP-N6bkUQT_5p-TIDdxUFc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was great!! Place was clean and setup was easy as can be !!",
"date": "2023-01-07T22:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dylan! We work hard to meet the expectations of our customers, and we're happy to hear Matt hit the mark for you! Don't hesitate to stop by the office or contact us at (615) 234-0245 if you need anything.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "8a89a610-9dc3-475f-bc57-89ccf84ec5a1",
"author": "Adore Our Trendy Collection",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv0EHzC3qt0di80_9NmGvZDRQKgpk-kQzrUVpYlEinVDeMZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is amazing. Obtaining my unit was a breeze and extremely efficient. They made me feel like family. Deb and Matt are phenomenal and had me laughing every time I went in.",
"date": "2023-01-05T23:25:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Adore, thank you for your review. We are glad Deb and Matt have been phenomenal to work with and that you found our rental process a breeze. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "156dc444-1d54-4bdc-8e1e-b74d0ccb37db",
"author": "Jordan Nash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQo6bWA2ezRWU04zUzC4pVk86AkOTvB-Ebe1y0KDUPN0rDByIP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean building and great customer service",
"date": "2023-01-05T17:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nicebeard! We're committed to providing excellent customer service and clean building. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "130d7d4e-7a95-4bd3-9c1e-9b5b250651bc",
"author": "Denise Bond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVg7tJxVsAIc7laxNHUSEExpo1iZOd8ifJH0yKdfwZQNjUdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, Matthew very helpful. Got a great unit rented. Did not take long. Clean facility.",
"date": "2023-01-03T18:49:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Denise, thank you for your review! We're so happy to hear that your experience with Matthew and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "60d4bd54-63d0-4f1c-8f7c-34157849e3c4",
"author": "C J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7fU8nOIX54KfRDaz-TN9Ho3Xapn76oBOKNcRHEzZAe4e9tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and knowledgeable.\nDeb is an awesome manager 🙂",
"date": "2022-12-29T23:15:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, C. Thank you for the review. We're so glad Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "188e0de5-a03c-43bf-a2c4-ae6b1c484826",
"author": "Via Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK11YCKcLmCkL65ZArTeh55vjQH9ny7GRwrNu4-PMwTsHA4FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hey I just want to say thank you Deb for showing me such a great experience you were kind, helpful, knowledgeable, passionate and I feel so lucky that I was able to be aided by you",
"date": "2022-12-29T22:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Via. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f81e139a-4b33-4f9b-be32-dcaaab2a0bcf",
"author": "Arielle Bradshaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPFIvvJf-W4dySAvxHCmmk2Fi0mM7X03UBl20scRW-U87d5L1x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and friendly environment.",
"date": "2022-12-29T20:47:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Arielle. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4cbb190a-e768-4156-a47c-1fcf2447b350",
"author": "Patty Lingerfelt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa1ozEqC7vS_KySggS5_uKqXw5Ugjxm2xgY9idqRMgq866fMK6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb Deb, thank you for being so informative, kind, helpful and for loving your job. I feel secure knowing I am leaving my belongings under your care 😀\nYOU ROCK!",
"date": "2022-12-28T12:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Patty, thank you for your positive rating! We're glad Deb was informative, kind, and helpful. Please stop by our office or call us at (615) 234-0245 if you have any questions.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "4810b848-9ff9-44cf-bb37-8e2a38a392bb",
"author": "Alex Ketler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSBNcd4KgICvz5IB18yaWC975FOZxFHOwZ7ewur4v9htOPxopj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome folks! Deb and awesome a well! And helped me with fixing my own mistakes! Thank you!",
"date": "2022-12-27T22:43:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Channel2. We're thrilled you had a positive experience with Deb at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "18226540-08f2-45f5-b61a-8e43c2ff1e9e",
"author": "Mary Irwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVnLA9mpQJCspdcYKUSGoZUYRb4NlZvpbiQ9UYKX9Z8t8jNv0=s64-c-rp-mo-br100",
"rating": 5,
"text": "very friendly, greeted me at the door and walked me through multiple units to find my perfect fit and are willing help move my unit if i need a bigger or smaller one",
"date": "2022-12-27T22:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mary. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd4bc40c-00fb-4148-aa79-370a57ef1c01",
"author": "carmen hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWCiPJITVi2DUcn4_RmD3ue1tUL-UUrXfrjBmqqwP1OVh6Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt and deb were amazing their costumer service is outstanding , they guide tru the whole process and make it so simple",
"date": "2022-12-20T17:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Carmen! We pride ourselves on having a friendly, accommodating staff and are so happy Matt and Deb were able to assist you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9b81238f-9b7a-4c58-8e09-d29d531686f3",
"author": "Robbie Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgyOSgwf_LdA73db9Df7wT6YKy8B5fjweYeFZ3ZlSe-xtuusOu=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Deb and Matt gave me my first and best experience renting a storage unit. They made everything easy figuring out exactly what we needed!",
"date": "2022-12-16T18:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Robbie! We're so happy to hear Deb and Matt was able to make your rental process hassle free! Give us a call at (615) 234-0245 if you need any future assistance.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe5e9eba-da89-4f28-a798-5bce043c5ad7",
"author": "Kayla Roe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISKAjxc0BUp_zgnywVeYmopt3Ke0DL8TQxEsGPOE2omOPHuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Took the time to show us all the different sizes we were interested in. He compared in- store prices to web prices to get us the best deal. Followed up to let us know that our gate code was working.",
"date": "2022-12-07T00:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kayla! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear our manager was able to provide that for you! If you have any questions, let us know at customerservice@extraspace.com.
",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2858b97c-fe10-45ed-ba97-a5a1b56611a8",
"author": "Kathy Lightfoot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3-qqiI7v75EwgJcd5RVY8cuyPgCb8pLh3EDI4b_rJQRWMkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, courteous and efficient",
"date": "2022-12-05T19:22:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kathy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-10-20T20:51:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab175a42-6de9-4c17-83ba-d52807d1f747",
"author": "Don Conley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRXU4P2G3TD9VdwAWDkR_qKe7DlPdi8k7LqI8LGzk_J2SSug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice staff and clean . Easy access to storage units . Deb answered all the questions I ask and took me on a tour of the facility . Will defently recommend to friends .",
"date": "2022-12-04T17:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Don. We're glad Deb was able to help! We are thrilled that we earned your recommendation. Our team is here to serve you, so give us a call at (615) 234-0245 if you need any future assistance.
",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7f4f31b8-884b-46c2-ba00-bd0543425da8",
"author": "Sarah Wakefield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNlJDaD_EclgI_wxdFvVeIFIPIOGJK7vr5xwSf0SXYn1pwkQAqUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. Very clean and new! Great location, great workers, no complaints!",
"date": "2022-12-03T20:48:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sarah!",
"replyDate": "2026-06-20T20:51:35.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b83cbff4-6771-490b-98cc-17cad7cd5b15",
"author": "Stephanie Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtO5PCRyj6DIj0OHaSCL-_4mxKKub6p5xZ1RFCL8YKGxjjDA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome staff located close Perfect price awesome place",
"date": "2022-12-03T18:35:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Stephanie! We are glad you had a great experience with us. Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2c34301e-6d97-43cd-9505-a06386bc070d",
"author": "ROB REED",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLj-gK-hAcl8Mpje55K9REONEjM6mWqmWk9PzhjUz-dj1-Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were very impressed with this new facility. And Deb was very knowledgeable, friendly and helped us decide on the perfect size unit. We’re so glad we chose this location!",
"date": "2022-12-02T17:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rob, thank you for your review. We're glad Deb was very knowledgeable, and friendly and helped you decide on the perfect size unit. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d90537c6-f940-412e-9b7d-d4f9a924cdec",
"author": "Johannys Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeqzLt5Dx7PwPIRUI95C2kDRCy66dPi4DV9qk3f1pVUb_Viqan=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2022-11-30T18:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Johannys! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage.
",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11250f7b-61dd-4ad1-b451-30af1c6dedd2",
"author": "Daniel Ramírez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZlGhHIkKfpwzouYHvz5fVF4N3aPhyb6v2s_MzvtJzP54s9W2O=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exelent person thanks",
"date": "2022-11-29T23:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Daniel. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ed0623e-3df4-437b-9ecc-15e8a7869ab9",
"author": "Josh Hendricks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA7tVm81s3vMnnC-487U-9JLpb_j-B__nDrA5HhwaijrMXKl4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The folks here are very helpful and friendly and take a great pride in their new facility. It is a very nice new storage facility, and very convenient to the Florence Rd area. Great promos on pricing too. Highly recommended!",
"date": "2022-11-27T18:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Josh! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a96ef235-5de2-4b79-a7dd-0feec3949698",
"author": "Jazmin Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYH3tJovXrKxc_BeFRJOZvLutLdE84s_1bKMVNI4KxDoX-Wpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent Customer Service!",
"date": "2022-11-26T21:49:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jazmin! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7652f6e-c4ed-4c59-8ccd-acc747227c81",
"author": "DOOBIES & MOVIES REVIEW",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfDirX3LJ7dgqBboX1cbA402Ld1mGBp6i1v1dkxBsazCf13tE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage. Helpful staff.",
"date": "2022-11-26T18:01:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Doobies. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0c4afb1-2b03-49e0-a736-f93339ae514f",
"author": "Katrina Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCaKZJ_Vq1UubXigvRfHhZlEXRbblL4tUrVcUMaDHUiYjBAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Super clean units and property",
"date": "2022-11-26T17:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katrina, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "177ca49a-c3cd-4556-a936-8bf0f4d12ae6",
"author": "adarius wilkerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq0bisAmpYWg2o5zBh7WwF0fGvtJ62dQEjR_exgw-_kn4UeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing 👍!",
"date": "2022-11-25T16:57:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Adarius. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c784bdeb-2874-4ae7-98de-fdc70d4e1144",
"author": "Amber Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLRxk2xbdAPKt0vyO_mwJxA9vNOYJODRn_YN31Cu9zJAED9YGW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-24T01:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Amber! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "321652a0-b85a-41b0-8332-bea7a4f24dbd",
"author": "Nicole Hitchins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImT8pQU-N-qR4p6iKn743pZs1ZJGG_4LZMbn7C7Vulf6-Zvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very polite!!!! Will recommend!!",
"date": "2022-11-24T00:11:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Nicole! We're so happy to hear we have your recommendation! Let us know if you have questions at 888-storage.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d65bc012-8a14-4bd4-a3dd-a2bbdf5b9397",
"author": "Baby Taz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvdNZN8ur0HorO5Yqv1LiDFjTp1T-EY7A6GftJSPWs4pYb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hey ya'll! If you are in need of storage to declutter your home.. look no more. Check out Extra Space storage! Deb is a gem to work with and will assist you with your storage needs! Stop on in and enjoy a clutter free home!",
"date": "2022-11-23T23:22:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Baby. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ca5a21e-c801-4674-9655-5b8ce6c1d670",
"author": "brendan burgeson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVssJdGxwtpkefZ85qIXjA0soXtmbSJYAN3gHJ0hLa-FXpI_T0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Deb was super kind and patient with me and my family and was absolutely amazing!! 5 stars!!",
"date": "2022-11-23T23:02:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brendan. Thank you for the review. We're so glad Deb could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44f440e9-9e0e-4629-975e-166b9eb73138",
"author": "Rhonda Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNFPp4D09TIYJbgiNNelo8r3yNVbyZSTxKmLMwIbsLiYQmZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Hey everyone! If you are in need of storage...check out ExtraSpace storage. Deb's customer service is excellent! Facility is very clean and safe.",
"date": "2022-11-23T21:03:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Rhonda! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Let us know if you have questions at 888-storage.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "095fdd3f-e6e8-4380-954f-cface4936091",
"author": "Stephanie Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEFAZKpcwJsZYS0WaXJbJFwBJhLXRJF_0DBjI-bxUSwaA4rVPC0Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience with Deb",
"date": "2022-11-22T21:44:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Stephanie!",
"replyDate": "2026-06-20T20:51:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4812ed5e-7849-4145-a962-bc3825f276b0",
"author": "Tennessee Stone Design",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUZpPH-u88HUxwp1bsnDQBmjpJj4glRRuNFFEVrF9WvusYLyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Grate customer service. Price and availability. Totally recommend",
"date": "2022-11-22T15:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Tennessee! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.",
"replyDate": "2023-10-20T20:51:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
}
]
}