{"summary":{"average":4.6,"total":59,"distribution":{"1":3,"2":1,"3":0,"4":7,"5":48}},"reviews":[{"id":"5274a8f9-c9c7-4d24-8976-e2e8a88fd633","author":"Tay Tay","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVZfD-BEFi2X0gl0hoLH-KHhh6EhP1jYWZypVxs_XgTpsSnrWRNzg=s64-c-rp-mo-br100","rating":5,"text":"The manager lady in the office was so polite very nice and helpful I would definitely come back if I ever need a storage again .","date":"2026-10-06T15:51:04.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We're delighted to hear that our manager was able to provide you with excellent service. If you ever need storage again, we would be more than happy to assist you. Feel free to reach out to us anytime. Have a great day!","replyDate":"2026-10-13T18:47:06.000Z","tags":["staff"],"sentiment":"positive"},{"id":"74bc47cf-98cb-4f91-9d54-f0aee181f2d9","author":"larry “r8dr fan” barajas","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUH2-P0Fkg1LuQgB9lvUhYeUrTtp4Yb2u07rCZxrXSrNKFPc5Iy=s64-c-rp-mo-ba12-br100","rating":5,"text":"Very friendly,  hrs of entry are great, young lady at front desk Very friendly and polite","date":"2026-10-02T21:20:43.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words, Larry! We are glad to hear that you found our team helpful and friendly. We strive to provide excellent service and a welcoming environment for all our guests. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!","replyDate":"2026-10-13T18:47:06.000Z","tags":["staff","access"],"sentiment":"positive"},{"id":"46bb7372-63e3-4885-bdee-204806deccc4","author":"Debi","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK0pkug4K6mLk3IY4ZY8aNABcX2Pc78q3iWr0c6vjsaEOSFJA=s64-c-rp-mo-br100","rating":5,"text":"Very nice people. Helped us right away to find the right storage unit. Good prices too.","date":"2026-09-19T00:28:43.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words, Debi! We're delighted to hear that you found our team helpful and friendly, and that we were able to assist you in finding the perfect storage unit for your needs. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're always here to help. Thank you for choosing us for your storage needs!","replyDate":"2026-09-29T18:47:06.000Z","tags":["price"],"sentiment":"positive"},{"id":"28480779-59c7-4075-8cd0-e5c72b4b569e","author":"Serra Mesa Bob Granlow","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjW49YULziuq0mMzyFirB39piPKV7dPysowAKQ8cwqPwc8uvcqOb=s64-c-rp-mo-br100","rating":5,"text":"Great assistance from the staff at purely storage .","date":"2026-07-07T19:08:19.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much, Bob, for your kind words! We're thrilled to hear that you received great assistance from our staff at Purely Storage. If you have any other questions or need further assistance, please don't hesitate to reach out. We're always here to help!","replyDate":"2026-08-20T18:47:06.000Z","tags":["staff"],"sentiment":"positive"},{"id":"9fe25c9d-6103-4cea-9be5-7c4d7b5230dd","author":"Joseph Alexander","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjX0_TZqK2kmTJuTPpawyneHDv-JzP1D2BPD-54BvazmL21EQaK6=s64-c-rp-mo-br100","rating":4,"text":"","date":"2026-05-25T23:28:14.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your review, Joseph. We appreciate you choosing Purely Storage. Please let us know if there is anything we can do to improve your experience. My email is help@purelystorage.com ","replyDate":"2026-06-20T18:47:06.000Z","tags":[],"sentiment":"positive"},{"id":"81a07918-0bc1-4683-9d66-ec199212845b","author":"ruby muraco","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWp8yFpVdc0PYGg14w197IhBKrOo6qemV5oNwO6BLirYP-rgWfHXg=s64-c-rp-mo-br100","rating":5,"text":"Dezaray Was very professional, kind, informative, and helpful. Made the whole day better and much easier.","date":"2026-04-09T02:37:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much, Ruby! We are glad Dezaray was able to assist you!","replyDate":"2026-04-20T18:47:06.000Z","tags":["staff"],"sentiment":"positive"},{"id":"3f287fa2-5e13-4b62-8b35-8a975f2fcf90","author":"christina Queen bee","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXFSFoxhAyqDKRgs79-TPutiNEPt1Q9bYt-Tl2JhuDqRKYp1kl_mg=s64-c-rp-mo-ba12-br100","rating":5,"text":"Real clean,  quiet and dezaray in the office was very nice communicative, and helpful","date":"2025-10-01T14:03:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Christina! We look forward to serving you again in the future!","replyDate":"2025-10-20T18:47:06.000Z","tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"5656b221-01a0-48fd-b9a3-507397bca153","author":"Michael Cherniak","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL14X1R62ERGQknBMBfY3l9GfAz-CyUUSaNKFDUY8Olc1VJNtk=s64-c-rp-mo-ba12-br100","rating":5,"text":"Arrived 25 minutes before office closing on a Sunday evening to set up a new account. Benjamin patiently showed me my options, clearly explained the discounts available for multi-month rentals, showed me an available unit, and signed me up. Unit was clean, smelled fresh, and came with a new lock and 3 keys. Friendly, professional service. Clear, helpful answers to my questions. I was very appreciative. Thank you Benjamin!","date":"2025-08-25T15:03:06.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We are thrilled to hear that Benjamin was able to provide you with excellent service and make the process of setting up your new account smooth and easy. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your storage needs!","replyDate":"2025-10-20T18:47:06.000Z","tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"956ffeb1-4375-4fc6-97b6-c6aa07ce05eb","author":"Rebecca Hargreaves","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJrEwe7aa9-S4wHD5HLQVFeXHmwFn4IJzYJlaaJC5EtQbmjDw=s64-c-rp-mo-br100","rating":5,"text":"Every time I call to pay it is amazing service.. Desirae you are definitely bringing this company five stars all day.. I appreciate your kind and compassionate care you give every time we call in.. ♡","date":"2025-06-24T16:40:38.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Rebecca! We appreciate your support and look forward to continuing to provide you with excellent service.","replyDate":"2025-10-20T18:47:06.000Z","tags":["access"],"sentiment":"positive"},{"id":"65966cb4-5294-43e2-98d9-650d60703e77","author":"Joshua Weigel","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU03YuL_jsZ6ZCuoRttlHQNCi1aUbVS4I2jSka-vDCUrUZ5d9x7=s64-c-rp-mo-br100","rating":5,"text":"Super clean very friendly convenient hours","date":"2025-03-24T17:54:51.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for taking the time to leave us a positive review, we appreciate your feedback!","replyDate":"2025-10-20T18:47:06.000Z","tags":["cleanliness","staff","access"],"sentiment":"positive"},{"id":"af65197f-41e8-47a9-814f-b922513edcdb","author":"Caitlin Sudderth","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKdgBJ8LctH3BbXFIuxGJviveiOESaEPTnncEFGLEVYZ3BXPA=s64-c-rp-mo-br100","rating":5,"text":"Super friendly and helpful staff! Would highly recommend","date":"2025-03-07T02:44:18.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We strive to provide excellent customer service and we are so glad to hear that you had a positive experience with our staff. We appreciate your recommendation and hope to see you again soon!","replyDate":"2025-10-20T18:47:06.000Z","tags":["staff"],"sentiment":"positive"},{"id":"7a8689c8-abb6-4f2a-94be-3c8e5744b903","author":"Hannah Williams","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVrKphO7QXYiHMjEbHkcRO-NavTDH70zMtGUgapjIAG0rc2HJVK=s64-c-rp-mo-br100","rating":5,"text":"Very friendly and helpful woman set me up with a storage unit. I didn’t catch her name, but she was awesome and the prices are great.","date":"2025-02-02T03:03:50.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Hannah!","replyDate":"2025-10-20T18:47:06.000Z","tags":["staff","price"],"sentiment":"positive"},{"id":"c38c7dea-c511-4ff5-af2a-39471e655825","author":"Ms. Clay","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjULrPnZkjo8OfGVYsnFB4RIUI5d8vNA5LvIs8IyMGtn29FNTUI=s64-c-rp-mo-ba12-br100","rating":4,"text":"","date":"2024-11-18T16:44:13.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your feedback! Our team strives to provide excellent customer service to all of our guests. If you have any suggestions on how we can improve and earn a 5-star rating from you in the future, please feel free to let us know. You can contact me directly at hayley@purelystorage.com <br>We appreciate your business and hope to see you again soon!","replyDate":"2025-10-20T18:47:06.000Z","tags":[],"sentiment":"positive"},{"id":"4650151b-5c3c-45c1-a3d5-b77935eb7767","author":"Danielle Loudermilk","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLlzu6Gt540M7F_Cvn2S2RclCRczWn6M7Kk0-KlnD1W3IE08g=s64-c-rp-mo-br100","rating":5,"text":"Dez is super nice and efficient! Great experience","date":"2024-11-07T18:51:57.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for the kind words! If you ever need anything else, don't hesitate to reach out. Thank you for choosing us!","replyDate":"2025-10-20T18:47:06.000Z","tags":[],"sentiment":"positive"},{"id":"157be746-981f-4f56-bd9b-fcebe0fed87c","author":"Tom Gibbs","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI8reZtTxzVRwXj_FTj1PBTwNiNIRcSiTs0ZN28W1TGdu6RgA=s64-c-rp-mo-br100","rating":5,"text":"Awesome customer service and wonderful security","date":"2024-11-07T17:27:23.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our customer service team and felt secure during your visit. We strive to provide helpful and friendly service to all of our customers. Thank you for choosing us and we look forward to serving you again in the future!","replyDate":"2025-10-20T18:47:06.000Z","tags":["security"],"sentiment":"positive"},{"id":"d1d5bbe5-02ce-4311-8d91-31e9c78a3d23","author":"Ashley Latay","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK8wOD7q2xB2zFxhUSieYkg-YhVXeoEH-Azp1ybet5Om49VZw=s64-c-rp-mo-br100","rating":5,"text":"I’ve had a unit here for almost a year now and Dezaray was super sweet and welcoming when my partner and I first signed up.  We’re now upgrading to a bigger unit and thanks to Dezaray, we not only got another amazing welcoming, but a good deal that definitely will benefit us in the end.","date":"2024-10-26T17:27:20.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We are thrilled to hear that Dezaray was able to provide you with excellent service and help you upgrade to a bigger unit. We strive to be helpful and friendly to all of our tenants, and we are so glad to hear that you had a positive experience with us. If you ever need anything else, please don't hesitate to reach out. Thank you for choosing us as your storage provider!","replyDate":"2025-10-20T18:47:06.000Z","tags":["price"],"sentiment":"positive"},{"id":"cd822f76-00d5-4734-ade6-aa57cf3b6286","author":"Mar Duran (YugurlMar)","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIVj1mvjyqAID99btBh9x6JOLWdDuo5ujXPvouWdcREqyXkaA=s64-c-rp-mo-br100","rating":5,"text":"Passed through close to closing, Dezaray was so nice, she hooked us up with a sweet nice size space for an amazing price!","date":"2024-10-26T17:19:44.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your review, Mar! ","replyDate":"2024-10-20T18:47:06.000Z","tags":["price"],"sentiment":"positive"},{"id":"53fc933b-a3c6-4a4f-b501-ed741164f0f9","author":"thomas fowler","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXl3dq4Sd8dtRso_ctgIP6Ay2vNoGwYuirMMLr5cLE9w6ns8aU=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great experiance very helpful nice facility","date":"2024-09-25T17:06:16.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Thomas. We strive to provide helpful and friendly service to all of our customers. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing us!","replyDate":"2024-10-20T18:47:06.000Z","tags":["staff"],"sentiment":"positive"},{"id":"3743710d-de0a-4ac5-a099-5d656ae69a4f","author":"Tyler Nicholls","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJEZy7Slu0GvnfvvWTCc0rdpd2g9tzfdTfqkfOQd35p4CqmHA=s64-c-rp-mo-br100","rating":5,"text":"Such a wonderful place, very clean & kept up. Also the manager is extremely friendly & knowledgeable about the sizes, prices, & she just knows her business!","date":"2024-09-24T22:21:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much, Tyler! We are always here to help and provide friendly service to all of our customers. Thank you for choosing us for your storage needs!","replyDate":"2024-10-20T18:47:06.000Z","tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"6b57f016-1059-4274-82d6-470b08886c16","author":"Joshua Medina","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJbWmUBxRqdWTiNFD2TniXH9cutvs6qnTQONZHt4z1z2crbUg=s64-c-rp-mo-br100","rating":5,"text":"Ive had a unit here for a while and I'm pretty comfortable here, good size units available big or small. And the manager here is very helpful and pleasant","date":"2024-09-21T00:26:07.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your feedback! We strive to provide a positive experience for all of our tenants, and we're glad to hear that you're happy with the size of your unit and the service provided by our manager. If you ever need anything, please don't hesitate to reach out. Thank you for choosing us as your storage solution!","replyDate":"2024-10-20T18:47:28.000Z","tags":["staff"],"sentiment":"positive"},{"id":"9767a4f1-2818-4a9c-ac95-f067a3f5c99c","author":"Christian Davis","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKVfriZTTlcUHC8jZHcHu3poxc4X967M9gh1Qflh89FSkJJOw=s64-c-rp-mo-br100","rating":5,"text":"I was going to uhaul to get a storage locker however I passed purely storage and decided against UhAul the lady at the desk named dezaray was so polite and professional even explaining anything I had questions about so definitely five stars ten fold","date":"2024-09-20T21:17:44.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that Dezaray provided you with excellent customer service and made your experience with us a positive one. We strive to be helpful and friendly to all of our customers, and we are so glad that it made a difference for you. If you ever need storage services in the future, we would be happy to assist you again. Thank you for choosing Purely Storage!","replyDate":"2024-10-20T18:47:28.000Z","tags":["staff","security"],"sentiment":"positive"},{"id":"b1dbdfe1-cb66-448d-9d0e-c08587a20205","author":"Krystal Johnson","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKD3GEyCRb5mA18iruU686c9-5f58U73ed833a_JrzWqpN9XQ=s64-c-rp-mo-br100","rating":5,"text":"Dezaray was super helpful and friendly. She took the time to explain all of my questions in detail and made this move a much easier experience. Thankful for her and all her help.","date":"2024-09-20T21:16:22.000Z","verifiedTenant":false,"featured":false,"reply":"We appreciate your feedback and wish you all the best in your new home. Thank you for choosing us!","replyDate":"2024-10-20T18:47:28.000Z","tags":["staff"],"sentiment":"positive"},{"id":"2eaab25a-52c3-44c5-a501-1a1dd4df122d","author":"Kristen Long","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU6fsW9bItt7KXxjpAEJpXPoe5orbweXlEE4FAhkVtjj9jULn9o=s64-c-rp-mo-br100","rating":5,"text":"6 months ago I was left with all my deceased Mothers possessions and nowhere to put them. I called around and storage was so expensive I considered letting all of it go But Dezaray was able to help me find a unit in my price range. Love this place! Great customer service, Highly recommend.","date":"2024-09-20T20:37:11.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We are glad we could help you find a storage unit that fit your budget and accommodate your needs during a difficult time. We strive to provide helpful and friendly customer service to all of our clients. If you ever need anything else, please don't hesitate to reach out. Thank you for recommending us!","replyDate":"2024-10-20T18:47:28.000Z","tags":["price"],"sentiment":"positive"},{"id":"881dbed5-1992-4a23-80ff-100145903810","author":"Anthony Greene","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJXZCfc93017GcpNl4CkXhsNvO6AL3GGelRA4bIH8iTTTi3Vw=s64-c-rp-mo-br100","rating":5,"text":"The initial setup of my account went flawlessly.","date":"2024-06-06T17:03:46.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for the positive feedback! We strive to provide quick and easy set up for our customers. If you have any questions or need assistance in the future, don't hesitate to reach out to us. We are always here to help and provide friendly service. Thank you for choosing us!","replyDate":"2024-10-20T18:47:28.000Z","tags":[],"sentiment":"positive"},{"id":"ffbc5929-c58a-4837-94ce-8bb14b8c492e","author":"Jeff Walter","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUgaT2MifRJ6c_wIWBTk1y6Eb3MyVHQLUWMDTi9rYsXch4Evso=s64-c-rp-mo-ba12-br100","rating":5,"text":"Safe, secure and great staff. Easy access. Clean.","date":"2024-05-27T12:50:05.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for choosing us for your storage needs!","replyDate":"2024-10-20T18:47:28.000Z","tags":["cleanliness","staff","access","security"],"sentiment":"positive"},{"id":"9fe45384-2557-49b3-b1ca-b9ae14a91fe5","author":"sam hut","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocK_50VvhYQ5pCQ2ZgqhZIJbbRp_8TG9NTVMX7jRqMp1OxMAvg=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-04-13T11:33:22.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for 5 stars, Sam!","replyDate":"2024-10-20T18:47:28.000Z","tags":[],"sentiment":"positive"},{"id":"f2a7102c-84a9-46f0-8dd3-49552d056ca0","author":"Grace Preuss","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocI7nA--XoLuagHYoy5j_W7JPSwk97av1vphZnf-IBpxQV5jTg=s64-c-rp-mo-br100","rating":5,"text":"We needed a storage unit in Yucca Valley around 4PM; found PURELY STORAGE online; Dezaray helped us out and quickly and efficiently found a unit for us and made it happen.\nGREAT CUSTOMER SERVICE, THANK YOU!","date":"2024-03-15T00:53:02.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words! We are thrilled to hear that Dezaray was able to assist you in finding a storage unit quickly and efficiently. Our team strives to provide excellent customer service, and we are so glad that you had a positive experience with us. If you ever need anything else, please don't hesitate to reach out. Thank you for choosing PURELY STORAGE!","replyDate":"2025-10-20T18:47:28.000Z","tags":[],"sentiment":"positive"},{"id":"fe780397-1a75-44ee-83eb-7c7a78e60511","author":"Joel Sanchez","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocLQ_2R5bhWqRTAP1X7wdwzH9j9MuojVn8Jw2-YSm4iQ_lFu0w=s64-c-rp-mo-ba12-br100","rating":5,"text":"The receptionist was very helpful and courteous.","date":"2024-02-09T23:43:06.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you so much for your kind words!","replyDate":"2024-10-20T18:47:28.000Z","tags":["staff"],"sentiment":"positive"},{"id":"4c3612c8-27b8-4bb2-b2b6-cb1853f7fdc0","author":"Michelle Pence","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWpu9Mh6URuVHRRMBO5o8NSA0DxX_vmCC56zEo0ut9NK9SOloWF=s64-c-rp-mo-br100","rating":5,"text":"","date":"2024-02-09T20:54:33.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for your review! ","replyDate":"2024-10-20T18:47:28.000Z","tags":[],"sentiment":"positive"},{"id":"d59f4f14-557b-47c2-8fb9-6884e243b47e","author":"Kory Bouressa","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIEoP69FCHplw5mxRKoKhNAewGN5U9PKP3z3by8zXQtnE7wyA=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2023-08-18T07:10:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you for 5 stars, Kory","replyDate":"2023-10-20T18:47:28.000Z","tags":[],"sentiment":"positive"},{"id":"fa2aa2ce-0533-4a9e-9fa1-4d58123c881f","author":"Tyra Murphy","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXsFlZY6FzrB7zkx7O6urmzOt5zc_OBUxJyeXLcKKeLHN1BGfmpwg=s64-c-rp-mo-br100","rating":5,"text":"I was very impressed with the customer service! I walked in and was greeted with a smile and hello 👋.  Then we got to talking and took care of everything we had to! The hours are amazing compared to last storage unit! I'm very satisfied with my experience ☺️","date":"2023-05-22T16:40:36.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Tyra! We are so happy you have had a great experience with us so far","replyDate":"2023-10-20T18:47:28.000Z","tags":["access"],"sentiment":"positive"},{"id":"18d670a1-5417-4842-aea0-7604e1719fad","author":"Tracy Banning","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjX3gRExwIxSGoF9XkYgeaMAgK82kleKi_UUjRpfDSD4rSzDENLCuw=s64-c-rp-mo-ba12-br100","rating":5,"text":"Very helpful. Desiree has great customer service","date":"2023-03-21T20:06:39.000Z","verifiedTenant":false,"featured":false,"reply":"Thank you, Tracy. We are happy to help you with your storage needs!","replyDate":"2023-10-20T18:47:28.000Z","tags":["staff"],"sentiment":"positive"},{"id":"373232d2-1cbe-46d5-bcca-11c83117058e","author":"MZ ZEE","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKEnri5luhMTiq7GNZZSbDcFt5SrI2M4FSWcUKxA8PrqiBZGw=s64-c-rp-mo-br100","rating":5,"text":"This complaint was resolved for me to my satisfaction. I'm changing my rating since I feel that things were taken care of in a timely fashion. Thank you Purely Storage!\nI had a late charge for October that was wrong. The check was delivered several days before. A woman called me and told me I would have to write a new check to Purely since they were now the new owners. I paid with my card and accepted auto pay. I received my statement to find a late charge. When I called the woman said that would have been the previous owners and they were gone. So why did they want the check name changed to Purely if they weren't the ones getting paid? Needless to say I opted out of auto pay - I don't want these people to have access to my banking information. Complete lies - and useless to try and expect anything else.","date":"2022-12-10T05:17:01.000Z","verifiedTenant":false,"featured":false,"reply":"Hello,<br>Can you please email me at hayley@purelystorage.com with the name on your account and your unit number? I apologize for the mix-up and want to make things right","replyDate":"2023-10-20T18:47:28.000Z","tags":["price","access"],"sentiment":"positive"},{"id":"021235c3-3e18-47a4-aafe-58f8283efe49","author":"J LT","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJXkmEDA_5CkYtqBDeSn1yCCJlQ7ruxJms4etmHfelH-XeeqQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"I had the pleasure of doing business with yucca valley self storage and can highly recommend it. Very patient and accommodating.","date":"2022-07-05T23:31:33.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"81b91b31-cb30-4731-a62b-8513690b1602","author":"Rose Speer","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXkkRrA1AMPlV7ELyeQIbSQ_Y1NM2FnkbYnnH3GVELVN5dV8s0=s64-c-rp-mo-ba12-br100","rating":4,"text":"","date":"2022-05-06T01:39:48.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"912bb2a7-5384-4e71-a823-be99c04f54df","author":"Robert Prince","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXPD-iSSQKhcLQFDyf0S-M9B3ftuzI7kzSvDk0noxxkZHI7_uAA=s64-c-rp-mo-br100","rating":5,"text":"I have a store room here, you can access 7am to 7pm with your own access code. Very secure, they know who goes in and out and when. I wondered at first but the added security works for me. It's all automated opening and closing the gates. Drive right up to a numbered door, you do have to pull up on the rope to open the roll up door. I usually stop by a couple times a week to get or drop things off.","date":"2021-08-27T23:43:48.000Z","verifiedTenant":false,"featured":false,"tags":["access","security"],"sentiment":"positive"},{"id":"d29f63df-8cf5-4210-9b01-30b8837a5f73","author":"Tim Bryant","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVRd_1fdnGWpi7cnLCw4W58JrJ76gCXM6X3AL7zn-XskhY0M1Ur5A=s64-c-rp-mo-ba12-br100","rating":4,"text":"","date":"2021-06-08T22:53:36.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"3a913a74-5cf9-45c4-bc89-bad8cf0ff61e","author":"Raul Custodio","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVEscb6hEF8vFrLgdsQd_ji3Q1LpvRpc24dXotHfmZRt2kwcrN6=s64-c-rp-mo-ba12-br100","rating":5,"text":"Clean facilities, competitive rates and helpful staff. That's MY storage place!","date":"2020-06-21T23:45:23.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff","price"],"sentiment":"positive"},{"id":"510cc2d6-828c-42db-b4c0-d92f40f5427b","author":"Kookie Ballou","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocIwS82mYmRaCiA-vE86g4pCGn3HKGf1IBduXoUtDnESPizw0Q=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2020-02-03T22:43:22.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"f089645f-a4eb-42dc-ac28-05260991746a","author":"Cameron","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJpnJZ5vr7tHcE_holjCpz-MzdWsjn8pcm_uGvj5nmlFD4tgl53=s64-c-rp-mo-ba12-br100","rating":4,"text":"","date":"2019-12-07T21:22:36.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"c07eba71-fc54-4cc8-81a2-dae04b39b329","author":"Barbara Bartley","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVXTv7FY-FaHYrevaqAtD86ggJFhQEsO-6SvfrzeYeCuXTskckN=s64-c-rp-mo-ba12-br100","rating":4,"text":"I've never used a storage facility before, but when moving, it was for 6 weeks. Manager was pleasant, businesslike. Facility was clean-ish. No rat damage, and he says it's been years with only one incident.","date":"2019-11-03T15:11:37.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"cae7666c-9df5-412f-99b5-7d6c367594e9","author":"Beverly Hillis","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUbYxDtx0_3i-wQxw85sKFh2--XwcRWZSVPnSj8OLEIUVFDs5Y-=s64-c-rp-mo-ba12-br100","rating":5,"text":"Such a pleasant experience using this storage facility...they were always polite and helpful and even though I only utilized the unit for 4 months the manager John called me by first name, always was hands on with any needs I had as being simi disabled, before I ever asked or even antisapated help, never making me feel inadequate with my entry or exiting needs. I highly recommend them...they recently renovated the security entry gates very client user friendly and there are tv monitors pointing at every nook and cranny so very secure.","date":"2019-07-03T01:19:04.000Z","verifiedTenant":false,"featured":false,"tags":["staff","price","access","security"],"sentiment":"positive"},{"id":"8d245be4-d5e9-410e-8239-1d4d46c09f6c","author":"Matthew brake","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocL5-K6ypS7JcSI1zKIDpq8MveyiyKAEWkhyj09huf04_MWvhA=s64-c-rp-mo-br100","rating":5,"text":"","date":"2019-06-21T23:18:08.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"33465358-ba45-4f51-a28c-50f0b5d0a3c2","author":"Corina G. Rodriguez","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV12DD9uYsg0DKp3qDU0WvZDy4kFCXajjqkoiDLl3eyoKSm1LGx=s64-c-rp-mo-ba12-br100","rating":5,"text":"Don't know much about them but just nice ppl I was there for my friend","date":"2019-02-27T07:43:01.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"55043c80-ff76-466e-b41e-f1a6f5b8585e","author":"Lena McLean","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWIftiSmaz-qAgImfuKF-otTrGYRB_WGfwgRoqNsgy8GzWMZOI0SA=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great service","date":"2018-09-01T19:05:11.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"5eddd1cd-a775-4cf5-964f-a20bb5eb6f28","author":"Janet Platupe","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVrbdaWLRCxDorFYMoVJ4wQc3O6V_2eKdJzPTspWuT7p3RQfLNO8g=s64-c-rp-mo-br100","rating":5,"text":"","date":"2018-05-09T14:47:05.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"fcfaa963-6688-43f2-9132-0d32b22c829e","author":"Gary Howland","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ_ZNrVN66H28dvJhgfiZMCDyUrUGkaYon-BTjNbd3Wb5CG9A=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2018-03-06T05:17:04.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"2b770f40-345b-4a04-9a72-f3863b13ae7c","author":"Tina Mincer","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWV4VpkhWM5KDQAjhCcXDLeoIgT3Z4aYQyNAvwm4z_KGwHsmjSM=s64-c-rp-mo-ba12-br100","rating":5,"text":"","date":"2018-02-04T16:04:17.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"7540026e-22a9-49a4-b031-85195d041c0f","author":"Anthony Rockford (Randys son)","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVWlEH5Vy0-z-0anmmqCkdKrSTJQO-u5n6pE1LODWU65iUz7OjMOQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"The employee was nice and friendly. Office was clean, best","date":"2018-01-05T08:39:54.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff"],"sentiment":"positive"},{"id":"1df0d7a1-fb92-478f-a3be-5beca2e2e2fd","author":"Virginia Deloretto","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocKpOrD4YyGSd4PDpL_dnzBAHSSzARJR5EOPg16nKi6r1kN25A=s64-c-rp-mo-br100","rating":5,"text":"","date":"2017-12-28T09:08:47.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"4c2b5c29-8f0c-4b59-a12f-46ef4964fcf3","author":"Hammy Host","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUKxpjg2LXeBjCf8vlMkmUnmTTT6GlOxzGfajogd-cugRvGWmQ=s64-c-rp-mo-ba12-br100","rating":4,"text":"Clean facility, fast and efficient sign-up process.  Good deal.  No 24 hour access but that's overcomable with some proper pre-planning.","date":"2017-12-14T16:22:28.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","price","access"],"sentiment":"positive"},{"id":"3ae7856d-21d7-41a1-8c8d-e958ac9ac25d","author":"Preston Hill","avatarUrl":"https://lh3.googleusercontent.com/a/ACg8ocItFR2_7DpkI61cCj1exzf9SbrVXBgKFAyy_LGOcXGhcH8oCQ=s64-c-rp-mo-br100","rating":5,"text":"","date":"2017-08-21T04:41:45.000Z","verifiedTenant":false,"featured":false,"tags":[],"sentiment":"positive"},{"id":"cedb1e6a-b4d1-4a2e-9196-d4d5a72f85e7","author":"Johnny Terfehr","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWAA2k29AT9NmhhXlBmCnosH4rxxnI07CM8D4wZVclu8c2iviI63w=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great facility, fair prices.","date":"2017-04-18T04:50:49.000Z","verifiedTenant":false,"featured":false,"tags":["price"],"sentiment":"positive"},{"id":"1c482277-80eb-4c6f-9380-5782b831aa3d","author":"R L","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWOGPdukEpkQx4QUkWJ6qVVGtkwLFWr8NCy38Pyc0AXxQfX5iGeWQ=s64-c-rp-mo-ba12-br100","rating":5,"text":"Great place, love the staff, owner is amazing. Wouldn't go anywhere else with my stuff.","date":"2017-04-18T04:49:46.000Z","verifiedTenant":false,"featured":false,"tags":["staff"],"sentiment":"positive"},{"id":"fa3d7764-b9b4-4785-b9b4-3fd663f77059","author":"Mimi H","avatarUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUCZuhlyhttt1HzhdddcxnhpLRZ_webAxy5X8pYlKTKyOUgzGet=s64-c-rp-mo-ba12-br100","rating":5,"text":"The staff is SUPER friendly and helpful. Very clean! My niece and my mother both had units temporarily over the last couple of years, so this was my go-to while relocating from Palm Springs. Easy rental process. So far, so good!","date":"2017-04-15T01:25:17.000Z","verifiedTenant":false,"featured":false,"tags":["cleanliness","staff"],"sentiment":"positive"}]}