{
  "summary": {
    "average": 4.5,
    "total": 42,
    "distribution": {
      "1": 4,
      "2": 1,
      "3": 1,
      "4": 2,
      "5": 34
    }
  },
  "reviews": [
    {
      "id": "b2b52a06-9c27-4b17-b81e-9ad0aba63e3c",
      "author": "Tiffany Malone",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJ1T00nKAO6xl8O2nUae86MXyIlabOSi-iJjSIiAgyKkyOe7HYdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-08-25T02:37:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Tiffany. We appreciate the rating, and are glad we could provide you with a positive experience!",
      "replyDate": "2026-08-26T16:56:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ce52497d-cbc3-46aa-bc95-71de625bfa48",
      "author": "Michelle Pace",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0CeWzs4Dn9J-5iNdU_9baP4org3GH72-50xizziqelenPOLw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Love the manager at this property, he is friendly and very knowledgeable. I know my items are kept safe here. They even rent U-hauls if you need one.",
      "date": "2026-08-09T20:22:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "72f39031-e1e6-4abe-a74e-e0d35104d539",
      "author": "Zach Chitwood",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRmn2NUct2kwLQAtvzgTxVxb8W3pXQBZwSqonOqdrEGaMR9A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I love this storage facility! My belongings are safe and the prices are great!\n10/10 would recommend!",
      "date": "2026-08-07T05:45:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "60c3d4f5-eee6-479a-b51f-7163f3733a43",
      "author": "Noel Estalilla",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGjTehxomtBx5e7JStHh8cMtzg0EEiVmMdh25y0dqMl8OQFhM=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mel who manages the Right Move Storage Facility in Lakeport is absolutely Awesome! Very professional, courteous, friendly and just a pleasure to do business with. She got me a Storage unit with a great deal for my needs and it was perfect. Very happy with Mel and Right Move Storage",
      "date": "2026-06-12T16:54:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Noel! We are thrilled to hear that Mel provided you with excellent service at our Right Move Storage Facility in Lakeport. We pride ourselves on being professional, courteous, and friendly, and we're so glad that Mel's assistance made your storage experience a great one. If you ever need anything else, don't hesitate to reach out. We're always here to help!",
      "replyDate": "2026-07-02T16:56:17.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e36f8c09-fbf9-47ce-9896-ee7d100c35ca",
      "author": "kaleb travis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYXAuTaJlbdtDQRmyYX1UDOqvXafmDFB03NuwLCkKVL-L8Zg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The new manager Mel was a pleasure to deal with!\n\nI was stuck in a situation where I ended up being responsible for cleaning someone’s storage out for them to help out and it was way past due.\n\nMel was kind and very helpful. She made the whole process smooth and easy and she ended up going above and beyond to help me out.\n\nShe comes from managing much larger storages in the DFW area and her experience and ability to deal with people shows up really well!\n\nThanks again Mel!",
      "date": "2026-06-06T16:23:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with our new manager, Mel! We are thrilled to hear that she was able to assist you with cleaning out the storage and went above and beyond to help you. We will make sure to pass along your kind words to Mel. If you have any more storage needs in the future, feel free to reach out to us. Thank you for choosing us!",
      "replyDate": "2026-07-02T16:56:17.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "17430b0a-ea6c-4e0d-bf04-0a0514b66922",
      "author": "Paul C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWxjUN7WCgUsuncq5WBRHk51vsWjSWz_0pcxCruz6iYCgpKw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mel was amazing very helpful very knowledgeable very professional, friendly just all around great person",
      "date": "2026-05-30T21:33:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear Mel provided amazing, helpful, knowledgeable, and professional service. Thank you for recognizing our team's dedication.",
      "replyDate": "2026-06-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1e6ecb33-4811-4d91-800c-4181843876fe",
      "author": "David Whitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3_jXKrIV9HaV-0l1SCUMwAdWJBy63CvHVeQIRJcG_tx13SQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Mel is very good and helpful. An outstanding experience.",
      "date": "2026-05-30T21:28:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your kind words about Mel's outstanding service and helpfulness.",
      "replyDate": "2026-06-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b219c8e7-321d-4f6f-800d-f4a57bb27d09",
      "author": "Jeremy Chimes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcpOe1qgcYVyXp7Jth07frVBO_TcF1VqMdejHwBroy2AKGdQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-06T23:21:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your 5-star rating, Jeremy Chimes! We are thrilled to hear that you had a great experience with us. If you have any questions or need further assistance, feel free to reach out to us. We are always here to help!",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "100d0c04-69ea-4f07-a1ac-0c3dede7c572",
      "author": "Joanna Williamson (Jo)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSA3sQJfVb5drDGcUr3Ok9uef84Q5n77SWIHuZpB671Uf2r8HXlA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nicole is super friendly, knowledgeable, quick & helpful.",
      "date": "2026-03-06T21:15:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Jo! We're thrilled to hear that you had a positive experience with Nicole. Our team prides itself on being friendly, knowledgeable, and quick to assist. If you ever need any more help or have any questions, don't hesitate to reach out. We're always here to help!",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "54791f26-8922-4feb-875d-b4080edc4484",
      "author": "Ellen Sharp",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHW9S1ANFi0kB-5N8ahaUChE6eoQHuAFhISEOFFMx9cGYR4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Set up was quick.",
      "date": "2026-02-18T21:01:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Ellen! We are thrilled to hear that the set up was quick for you. If you have any questions or need further assistance, feel free to reach out to us. We are always here to help. Have a wonderful day!",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "03bb318a-26b8-4e71-83ad-1e71a4104a7a",
      "author": "Barbara Square",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSeIfnc8ZwoiBz0jnlkMniKi9Vdy0CFsVpZqKviHkyQzNggg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good Very knowledgeable on the product",
      "date": "2026-02-14T19:00:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Barbara! We're thrilled to hear that you found our team knowledgeable and helpful. If you have any more questions or need further assistance, feel free to reach out to us anytime. We're always here to help!",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8e953cdd-802c-4a97-894d-65cf8f7861db",
      "author": "Toni Torres",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyDFe6J5u9VSKWhNoEYhZXxEiSgFtmRKU0kE4OBzeMYOYtwhz3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nicole is so helpful and informative.  She is a great manager!!!",
      "date": "2026-02-11T17:10:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Toni! We are thrilled to hear that Nicole was able to provide you with helpful and informative service. We are lucky to have her as part of our team. If you ever need assistance in the future, please don't hesitate to reach out. We are always here to help!",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c2956edb-154f-428b-b525-4dab473c589d",
      "author": "Jesus is king",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiizExDMBD4oKxWfo_5eKvCshxXTkyU4xlFKxAoU9-ccSsQw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-01-13T08:51:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind review, Crystal Tiner! We're thrilled to hear that you had a positive experience with us. If you have any questions or need assistance in the future, feel free to reach out. We're always here to help. Have a wonderful day!",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e07205ef-49bd-490d-989a-b0117569c242",
      "author": "Shaun",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPCZJM2nyOlbbKtVPVhqal7gzKxDWvslZH2XpTqcp0XpiUkA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nicole was great.. She was very helpful and very professional.. Thank you so much",
      "date": "2025-12-15T19:41:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Shaun! We're thrilled to hear that Nicole was able to assist you in a helpful and professional manner. If you ever need further assistance, please don't hesitate to reach out. We're always here to help.",
      "replyDate": "2026-05-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d263ecd1-915b-4ba7-9db9-dab19262ed03",
      "author": "Latonya Wright",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSnNzoWFpLJ24_T8ytBrUfcgsjo3sfHNzMgddycfeATVhLFWNx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Christina was really nice!! Great customer service",
      "date": "2025-12-10T14:14:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Latonya! We are thrilled to hear that Christina provided you with great customer service. If you need any further assistance, please don't hesitate to reach out. We are always here to help!",
      "replyDate": "2026-04-02T16:56:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "68fe26db-33ce-4863-ab8d-c896cc13d633",
      "author": "Murphy Davis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAmNaq2gZD-1kixV15sdw_F98V_PVewOV0zsrrplaeQezcizU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and amazing management/employees, highly recommend",
      "date": "2025-10-13T15:52:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team. We take pride in providing excellent service and creating a friendly atmosphere for our customers. We appreciate your recommendation and hope to see you again soon!",
      "replyDate": "2025-11-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "64937242-ef7e-4f4e-9385-1e48fefbe4e6",
      "author": "Julijo Barker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4hRZ5OxDZfBn_ffrclDHWqkpl3VHqf-EKGrioJIW5KIbyuv94=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super helpful staff, and very clean units. All in all a great experience.",
      "date": "2025-10-13T15:38:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Our team always strives to be helpful and friendly, and we are happy to hear that it made a difference for you. We take pride in keeping our units clean and well-maintained for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing us!",
      "replyDate": "2025-11-02T16:56:17.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9338b132-4eec-4ec0-b796-8c6212934474",
      "author": "Michelle Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3-AweuDMF6Zrft64ZyB8GAy0Sr7rmF05gpOWnTOskmc_3OA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super great place I love the new property manager there she hasn’t gave my me any problems",
      "date": "2025-10-13T14:43:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words! We are thrilled to hear that you have had a positive experience with our new property manager. We strive to provide helpful and friendly service to all of our residents. If you ever need anything, please don't hesitate to reach out to us. Thank you for choosing to make our community your home!",
      "replyDate": "2025-11-02T16:56:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d48e3642-4a75-4206-8915-b52df0d4b5ee",
      "author": "ice ice coconut 1122",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ0YJ30i-e3o1u-RIpV_t5TlYPmZ-rqArWWXo5tw_2QJo0_YE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Alyssa was so much help getting me into a unit! Thank you right move",
      "date": "2025-10-13T14:38:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, we are so glad to hear that Alyssa was able to help you find the perfect unit! We strive to provide the best customer service and make the moving process as smooth as possible. If you have any other questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Right Move!",
      "replyDate": "2025-11-02T16:56:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1464099d-4433-4d22-a4be-90e9ce371dd8",
      "author": "Jennifer Dowd (Smalls)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTK5l4N155DQQJnLamHSRTd6dMvZobvd045en38IoNo8Pea4tv=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This place is amazing. Motion sensors inside the storage units. If movement is detected inside it sends a message to you. If you say it's not you. A message goes to the manager. If he suspects damage or break in he alerts the authorities. Jeremy is a very helpful and compassionate man. He took care of all of our needs. He went above and beyond his job to help us. Thank you so much. I'll be telling everyone about this place.",
      "date": "2025-01-31T22:10:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jennifer Dowd (smalls), thank you for your kind review; we are happy to pass along your comments to Jeremy here at Right Move Storage -  La If you have any further questions, please give us a call. We're always happy to help! keport!",
      "replyDate": "2025-09-02T16:56:25.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e93bdc9d-c1fa-41e6-869f-c93b19faf229",
      "author": "W St",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJZ6LKCftVpiIrsvmbFzhpB7qvE0oBoFCiNx2pDS-YZt_e0_kPRw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-09T04:33:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for the high star-rating! Please don't hesitate to reach out if there's anything additional we can do for you.",
      "replyDate": "2025-09-02T16:56:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "afab3fdd-12a4-4c50-a0f0-f24b29475a26",
      "author": "Jenn Shaffer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJDLJ13zD1KHGKzbe6zJrMF_BFLGTgv2m7cHxrHzBhXE6A0Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had to help a friend move his mom's stuff.. didn't have it out on time but it wasn't a problem...",
      "date": "2024-12-08T09:39:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!",
      "replyDate": "2025-09-02T16:56:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1c56caf0-b516-40a0-bf04-453b186eb7b9",
      "author": "Naomi Newsome",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNAm0oihixyWHOqYONpJ-sRGdaCIawVp5qUsqZmmd47T7KPcQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The office in Lakeport was closed due to outage in the area. However, the Hallsville location staff and Management out of area made a stressful day much calmer. Your staff went over and above to assist me\nThank you!",
      "date": "2024-11-06T17:21:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Naomi Newsome, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.",
      "replyDate": "2025-09-02T16:56:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "795eefdf-e0a3-43a7-b4c5-79ef1efd7f88",
      "author": "Gwendolyn Gipson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMClvzze8TllO-p2fdgScT3WTF6j_vo37-j2rw3StjH-wi1EaH=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Helpful, friendly & couteous.",
      "date": "2024-07-13T00:22:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!",
      "replyDate": "2024-09-02T16:56:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f739d1d4-dfe2-4ae2-a149-43135e196745",
      "author": "Mandy White",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4BbjhIKmkHFNCOc-PzynjUWZ0N-63HbeY4O-Kgi-4hg66NA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The new property manager Keyerra is great with such a beautiful soul. The whole experience was first class.",
      "date": "2024-06-23T20:01:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you again for taking the time to let us know how we did. We hope you have a great day! Mandy White, thank you for your kind review; we are happy to pass along your comments to Keyerra If you have any further questions, please give us a call. We're always happy to help! here at Right Move Storage -  Lakeport!",
      "replyDate": "2024-09-02T16:56:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "75222278-1247-4383-af95-bf5f4832ae49",
      "author": "Maegan Hill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtfDK9-svi-TzLLmSrT2OlZ6HpqN4lZqv8pP0Zcn-aJ1c_HtKquw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easy to set up and get started. A little pricey after all the fees imo but comparable to other places",
      "date": "2024-06-09T22:00:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Maegan Hill, thank you for taking the time to leave a review for us at Right Move Storage -  Lakeport. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!",
      "replyDate": "2024-09-02T16:56:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d4a523b9-3c05-494f-85b1-f5c6d4e8863f",
      "author": "PAMELA MAJORS",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvL6BGrgQQ7COo8ShHULkwI1AWxHdxHCdOa1yXNCS7dFyk9w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Beyond thankful for the help we received from the staff. Was able to get help, answers and compassion that set our minds at ease during a time we really needed it! Thank you for the patience and care you showed our family!",
      "date": "2024-05-17T22:13:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Pamela Majors, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.",
      "replyDate": "2024-09-02T16:56:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "941e616b-2cf7-4f37-b5f1-eeb52d7e71d3",
      "author": "Jim",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOIEg740O7QC2eu_NiuFqFgVwsW00MisyRAPmYS5nBNeQfHA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Everything was good, the person I spoke with last Saturday quoted $37 for 10x15, but I was charged 41 + insurance and motion detector I think. But, I paid because we’re moving and really needed a place. The young ladies were pleasant though. The Entrance/Exit by the office is not working to Exit so I had to back the trailer around and Exit at the back gate.\nOther than that it was fine.\nAll in all fairly good experience.\nThanks,\nJames Crawford",
      "date": "2024-05-02T13:27:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Jim, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.",
      "replyDate": "2024-09-02T16:56:25.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "166e6a72-277b-49dc-9fa4-9c0aaa1f039f",
      "author": "Alexandra Garner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdXGkazBoebFF1pYDkl2MKaK0mVn2Rbp3AauvKRkxXWtRl6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We love this storage place. We use them off and on! We had an issue with a gate code not working and they were quick to help fix the issue. We like the ease of going whenever we want due to them using a gate!",
      "date": "2023-04-14T16:50:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. It’s important for us know how we can better serve our customers and your comments will be shared with the team. We will have a Team Member reach out to you this morning as soon as the property opens. ",
      "replyDate": "2023-09-02T16:56:25.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0a9be273-8298-4705-ba9e-4af7d8f9cd6e",
      "author": "Cynthia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTwnUNNc7E9wU49qqr5lnceuEW6lSRDOtUDNjj0Gn9EifyDMI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I enjoy lakeport storage. Very nice staff and very helpful. To thumbs up👍👍",
      "date": "2022-12-21T17:03:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Really glad you had a positive experience, Cynthia. Thanks for reviewing. Have a wonderful day!",
      "replyDate": "2023-09-02T16:56:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11e7bcba-f3f0-4e2f-a538-27846f8ce663",
      "author": "Teresa Ferguson (Butler)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCdjceScSu9X1A1c0GwP2BKiV1fLiZAhllRxA4hkAAP1lrWem-qw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly staff. Was very easy to drive in and out with the moving truck..",
      "date": "2022-08-27T11:54:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate the review, Teresa. Thanks for taking the time. Have a wonderful day!",
      "replyDate": "2023-09-02T16:56:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "744e205f-8905-4315-bd49-b3ddb1b5fd65",
      "author": "taylor claburn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGNpQ4SXfTnAwi5RUJR3h3bIXjWb2Dha1fvTn59RZMniijjw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing customer service! I even had to make a late night phone call and was answered and helped!",
      "date": "2022-07-21T20:30:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate the review. Thanks for taking the time. We will share this with the team!",
      "replyDate": "2022-09-02T16:56:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "40f3c5f3-6212-4f1e-a3ab-840e514d1be2",
      "author": "Tiffany Baxter",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2kP3paZ0KmtS-yv7W0lPns5ZNkyNasmaWvEygghh-r3dfJA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-22T23:19:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Really appreciate the rating, Tiffany. If there are any details you’d like to share about what we are doing well, we’d love to learn more!",
      "replyDate": "2022-09-02T16:56:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d5e7e548-5093-41e5-a944-b25cbc336a3a",
      "author": "Virginia brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8IPNyyyOGOV87HAEyrXJZaKEhr8ZmK0ZOJ8p1l_7QvDT7ubzi=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-02-13T00:04:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words! We strive to provide helpful and friendly service to all of our customers. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. We appreciate your support!",
      "replyDate": "2025-10-02T16:56:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bc5c97a2-be2e-4baa-8d48-4ba367af7f62",
      "author": "Tiffany Finch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgZVZo_CB1iTf1DdsCSzuXjZqy5IxLGfO_kZh9MY2SGA_xUA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Best prices just need to be cleaned a little better on the inside. I do understand that if they been empty for a while but could be swept out and cleaned before a new customer comes in. No other complaints. Great service",
      "date": "2019-08-31T04:53:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback! We appreciate your kind words about our service and pricing. We will make sure to improve our cleaning process to ensure that our vehicles are in top condition for all of our customers. We hope to see you again soon!",
      "replyDate": "2025-10-02T16:56:25.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fff50145-f1e1-442b-89ae-0981696ad4fd",
      "author": "kori",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBIq7tE9j-BNOaeKPD2JitJBqLc5Kl_FD_kegADzR0nUEOKYHR=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Great service and the owner is very nice.",
      "date": "2017-01-11T02:27:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    }
  ]
}