{
"summary": {
"average": 4.8,
"total": 683,
"distribution": {
"1": 22,
"2": 5,
"3": 7,
"4": 20,
"5": 629
}
},
"reviews": [
{
"id": "84cb6d1f-7d38-45c4-be9d-2f39028701cb",
"author": "Kendyl Kirschner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSNiNJc-CGXEBHpVHL8z7T1IGBxzu181LMj6FqBJT9RSNmbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had such a wonderful experience at this unit! Chris was a delight to work with and I highly recommend!",
"date": "2026-06-02T17:02:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your wonderful experience, Kendyl! Chris will be delighted to know you recommend us.",
"replyDate": "2026-06-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6238d3b-6c39-4120-b2ad-f2eab0e2d70a",
"author": "Mike Zeigler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMDlxQ3-JO3pngdozzPOoTD9kGIMG9Vk_v5dLmRte7YnLu4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage unit met all my needs, was fairly priced, and the personnel were very helpful.",
"date": "2026-05-29T00:30:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our storage unit meeting your needs and our helpful personnel, Mike!",
"replyDate": "2026-06-10T00:35:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8abb4d09-7d1b-4fe6-8acb-d317d32f2e94",
"author": "Chidinma Ude",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZTTq4TkKYOtyGAFuODMAytB0LYVeZ2R_Xb5qfD60Jff57Cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at the office was amazing. Chris at the front desk was very helpful and I am highly appreciative.",
"date": "2026-05-12T21:53:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chiednma, we are glad to hear Chris provided amazing, helpful service. We deeply appreciate your kind words about our staff.",
"replyDate": "2026-06-10T00:35:20.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "75e8f5a2-e5e0-4ca5-8815-d2e7f1b80c9a",
"author": "Pj",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIIuwqKjyyCaKegZuPZEgBewdEm667I-lqJUuOGSiy2LTAOksm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, very helpful with explaining the full cost breakdown would 100% recommend.",
"date": "2026-05-06T22:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing Pj! We're delighted our team provided clear cost breakdowns and helpful service. Your recommendation means everything to us!",
"replyDate": "2026-05-10T00:35:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "aa2e72e5-c29f-45cf-a6bc-02abffd1dfaf",
"author": "Katherine Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMtb1ry2TtiNB_6DazU2NwrGtO6L7fna778ZaSeJNbU6hIgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place , the employee was so incredibly nice!! He even took us on a golf cart to get\nTo our storage!!",
"date": "2026-04-25T20:51:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated Katherine! Our team takes pride in providing excellent service and going the extra mile for customers.",
"replyDate": "2026-05-10T00:35:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b5849a8b-70a1-4d69-bd68-f23a180d2316",
"author": "Lisa Dion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN9G6aabbBuxjqiiQiWuZfeLng_ZQ04HpKO_rCqsxK6L_rbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is centrally located on Central Avenue. Chris. The guy at the office, Chris, was fun to deal with and answered all our questions. The prices are very reasonable. I like that it's nice and close to my house and is easily accessible.",
"date": "2026-04-18T09:16:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lisa, we are delighted to hear Chris provided excellent service and you find our Central Avenue location convenient and reasonably priced!",
"replyDate": "2026-05-10T00:35:20.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8d2bf1bd-8835-4b93-8298-164efa353b61",
"author": "natalia ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3BDFwEFQDOXseO2BmpdIJbcHUJ2GClLMazXayptN2UttuX8xm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating staff—they are polite and help you find the right storage bin that best fits your needs.",
"date": "2026-04-14T21:21:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Natalia, for your wonderful feedback about our accommodating, polite staff helping you find the right storage!",
"replyDate": "2026-05-10T00:35:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7adb5ae-e161-40ae-9232-f942c1ac6a54",
"author": "Chained by Chuck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzkNtL-8qv4rsY5ByckD1r9t37i3eT3x5-qAhBNSsGjhJhsoslMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience",
"date": "2026-04-10T16:41:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great experience feedback! We appreciate your business with Extra Space Storage.",
"replyDate": "2026-05-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10221143-aa97-42bf-b619-1ab2b44f2dff",
"author": "Amanda Benitez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX76PPJoqKI32IqFpB_edTfUNEfbhjOsQmjEMAkorXm-2Shkmz5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very kind extremely helpful in getting me set up,showing us the storage rooms in advance, giving us prices, etc. much better experience here compared to Space Saver Self Storage (which is a little down the avenue from here)",
"date": "2026-04-07T18:17:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Chris matters! We're thrilled he provided helpful service and made your setup smooth, Amanda. ",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5c6d3a39-2080-409b-83fd-16ae1aba8485",
"author": "Kurt Carman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWOQKRVyxZ0yhuxOTH6p_dD1AxdXWm0Dx7sCmUiwQiEglTn8Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was super helpful at the Central Ave Location in Albany getting switched around for units that would work for me.",
"date": "2026-04-06T18:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kurt, we are absolutely thrilled to hear Chris provided helpful service finding the right unit for your needs!",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a5704f36-d2df-4b7c-b41f-5bdeac71e00b",
"author": "Alysha Grennon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx0jF6I6LJ7QSEkwren6WSeUGXtV5PKmH-lhr0UjQUsRbpvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "👍",
"date": "2026-03-20T20:09:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to see your thumbs up! Thanks for choosing Extra Space Storage.",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d80b5fa8-d35b-40b0-ad68-048f741df7a8",
"author": "JEFAS 2387",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjSqzzRZX8YbATfaqvIRzviGGZryv_sRRZhP04B2GJGn0VuNA5XQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-03-20T18:02:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jefas! We are here for you if you need anything.",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "272453b6-acb0-4680-bdf9-1207f97e3363",
"author": "Karen Dipofi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoc3o3QtPeIMhGmYtz4fb34urvwdc8mJmxOv3m9pZJC42w9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, everything was made so easy. I returned the unused lock and got my refund, Chris was very helpful.",
"date": "2026-03-20T17:44:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience makes our day! Thanks for mentioning Chris's helpfulness with your lock refund process. We appreciate your review, Karen. ",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c8e3c33d-04bc-4330-98f7-49702dcd3ed9",
"author": "Dwadley Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYIkMPVNpKIj6qQK0WyKDkJ4NLR0VO_7XAcKO8ewBa7tB22PI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-17T13:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Dwadley! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb3b5540-d989-4dfe-b38c-9259eb240b47",
"author": "Angel Belle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoB1ClEtTUCTppMnkjEP0JuqU6rBUiq7PuX5H81bbK8I_V-cKF=s64-c-rp-mo-br100",
"rating": 5,
"text": "The renting process was incredibly easy and the agent was extremely nice. The whole process took about 5 minutes which was great for any last minute decisions",
"date": "2026-03-14T19:34:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Angel. We’re glad our team made the rental process quick, easy, and pleasant, even for last-minute decisions.
",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48d27970-6c47-47e8-add3-1c10f183e0b1",
"author": "Dee R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsBEJaMN-L-ROfjSE9BjULI_dKgUfRaHQbszR-JzT_zrC1pg0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris knew what he was talking about. He had the answers to all of our questions, and he was truly a master of his trade. He made our transaction easy and quick, five stars!",
"date": "2026-03-13T21:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Dee! We appreciate your kind words about Chris and our service.",
"replyDate": "2026-04-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45d30405-e2c5-4097-8638-e6ae835b1fe6",
"author": "Eyez Allz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3GNu-RPcUekIeXHtbKquUMwA2X-EtuCUEoyPsp5iRTDUJ7wPX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent, professional service with a simple, quick sign-up process,\"",
"date": "2026-03-04T21:57:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our excellent service and simple sign-up process!",
"replyDate": "2026-03-10T00:35:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "acf14b9a-ac6b-4d55-9e42-03b11f4c6eb3",
"author": "Phil B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUuJBzJIEZIwXOFLMGiZ7FZZzBE4FB5PdfVP2BbpRgSF0dfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Seamless and painless. Great job.",
"date": "2026-02-26T19:45:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear your storage experience was seamless and painless. Appreciate your positive feedback!",
"replyDate": "2026-03-10T00:35:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f95b6276-e738-4ba2-ae0c-d2f86b9daa20",
"author": "Andrea Boutwell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUntI6L1fNJcrfTdLAg6UoGdgW_7LDI64LYzkBSurgtpS5ob4FnJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I lost my lock and the service guy was very prompt and helpful",
"date": "2026-02-19T21:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear our service team helped you quickly with your lock issue. Thanks for sharing, Andrea!",
"replyDate": "2026-03-10T00:35:20.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cc33a77d-c360-4b40-aaa5-01e8aafc0643",
"author": "zayra tarqui",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG2AAyTOQfxIdSIJPteBnd7BU7Y1uXbOhDuhMdw4n0z6apReyv=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service is amazing and helpful with any concerns you may have. They made the process very easy with lovely attitude. Very affordable prices and easy to work with, could not recommend it more",
"date": "2026-02-04T20:51:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our customer service team and affordable prices. Your recommendation means everything to us.",
"replyDate": "2026-02-10T00:35:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5715c30a-42a4-4edb-9fe1-fb6826e55ef1",
"author": "Matthew Goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3ruwXuAcEF4syBQ1EbVB6mZLR14UIb6QoML6PbF4ydY8pX5oHSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is fantastic! I've had issues in the past with other storage places but these guys went above and beyond to make sure everything went smoothly! Chris was the best! I would highly recommend coming to this location if you need Extra Storage!",
"date": "2026-01-30T22:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Chris will be delighted to know that his efforts made such a positive impact on your storage experience. Our entire team works hard to ensure that everything goes smoothly for every customer, and it's incredibly rewarding to know that we were able to go above and beyond your expectations. We truly appreciate you taking the time to share your experience and for recommending our facility to others who need extra storage.",
"replyDate": "2026-02-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "978bc673-543e-486c-9997-7a4b476cc8d7",
"author": "ZIYI WANG",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJ6a3F5G5SIs1ZsRkc-Vesf9hWboiPEHxUBu-LPbqSoMdrJ5s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Perfect experience with Roberto！",
"date": "2026-01-23T18:07:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ziyi. Thank you for the 5-star review! We're so happy Roberto could help. If you ever need any help with your rental, come by the office or call us at 800-800-3456.",
"replyDate": "2024-07-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aea7afbd-40d3-4bfa-ab24-2012ac08392b",
"author": "Qua Bangz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRRGv8G60PIvn7vDrF1XCCoOCclbbO7D2BELyQZEl0QenPmbRr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris is great, he guided me through everything. Totally recommend extra space storage!",
"date": "2026-01-05T16:01:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us! Chris's guidance makes all the difference in creating a great storage experience.",
"replyDate": "2026-01-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0eced9c5-71b4-44a5-a0c2-76ec6e586ce8",
"author": "Jarid Braddock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxUKGWjqK1l1eMCCSzV6hWXB9R2RXKxXHgWrqPKqhhrRfHMIa6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-19T19:45:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jarid! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31fc8cd9-c71b-449c-80f3-69eda1afeb00",
"author": "Charlene Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCsNNIoFEmF9WaSxBJKyr7pKmCPggk7eN8GhAXsf9bmE_lgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris, the manager is friendly knowledgeable and knew exactly what I needed to store my items\nI definitely would recommend Extra Space Storage to all my friends who need to store anything. 😁👍",
"date": "2025-12-10T19:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Chris was able to assist you with your storage needs. Thank you for recommending Extra Space Storage!",
"replyDate": "2025-11-10T00:35:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a4debefc-d648-4111-81a1-06d0000ce923",
"author": "nicole chiarello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKy5K2N_uu9aOfjYE8J4iBnCXHAxIRTvd6G9TRP5RnAWh0dPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love it here the staff is amazing!",
"date": "2025-12-01T15:31:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear you love our location! Your kind words about our amazing staff mean everything.",
"replyDate": "2025-12-10T00:35:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fdb5c664-ed89-4ada-ae67-f123d5d2a6c0",
"author": "Kaitlyn Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHqtJP-cD9uHaq9qOc3XdSRRrauBF-iP5Fy6a8vZ_Ry6oU3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-25T21:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kaitlyn. Your rating means so much to us!",
"replyDate": "2025-12-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b20618b9-0be2-44a4-8b29-e0b6464b13e3",
"author": "Green Eyezz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAu_8amGt9j7uval_dAVGeVu6VHRCK2FmJ0TpwJUt5SxzR3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Never had a bad experience. They are very helpful, and accommodating.",
"date": "2025-11-03T17:48:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear you've never had a bad experience! Thank you for recognizing our helpful and accommodating team.",
"replyDate": "2025-11-10T00:35:50.000Z",
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "ab966b7a-2d4f-4697-9b46-484926ab8697",
"author": "Ashley Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtqvlWMF-tBYCEtWxNQ2tsjh4qVzjIEQUNAhrSO5AT45kpEY6O=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location! Clean and convenient, Chris is always extremely helpful when I have questions about unit. Moving is hard and he made this part easy",
"date": "2025-10-17T19:31:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Chris made your move easy! Thanks for recognizing our clean, convenient location.",
"replyDate": "2025-11-10T00:35:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0d0304b8-307e-4bde-817f-c186121f02d6",
"author": "Nikki Bobb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjgTsiedTUhqaiRHT6Hb71dQa5Gnw3IQBUhlHfPPjp_GAxUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful servic",
"date": "2025-10-07T21:11:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you enjoyed our wonderful service! Your feedback means a lot to us.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d017966a-e127-44bd-8ced-2128457d5e9b",
"author": "Nina Quick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwZES6a-jlXu3yZtos6wJf-X3Sk541yA-5Jwzq2kr4m-d-a5Er=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am always helped by a gentleman named Chris. Excellent service and excellent communication. Been doing business with this company for a few years now. Definitely recommend",
"date": "2025-10-03T15:07:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Chris provides excellent service and communication! Thanks for recommending us after years of business together.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c7164f8-0b06-4fe4-8e75-bd3695a80733",
"author": "Jim K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIpIZkoRO0NYo_LFHHmwrn2QGfJPA6WUcjb0ztcxiVIVr3Abcp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very professional and helpful! Cant recommend him or this business enough. Thanks again!",
"date": "2025-09-30T15:53:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Chris! We're thrilled he provided such professional, helpful service. Your recommendation means everything to us!",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41c8f717-7038-4122-97a2-7e7b04ecdd71",
"author": "Kyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS2k--WjOl1vv96lN_tGlDDGmji-0e4wju2nHy0UBS33axIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-30T15:25:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kyle, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9696d03d-9afc-49c3-97e3-0214523d682f",
"author": "Sal NoJokE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7ENvG8FBfenJT8RB1pORuUVSsTDY62ZCKQw2O6skKvDLYPV2-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean location with Respectful and courteous staff. Easy Set Up",
"date": "2025-09-26T22:33:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! So glad you found our location clean with courteous staff and easy setup.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "03405d96-145d-4210-9ad1-a8e884d04ca9",
"author": "Leo Curley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtu8HLa3OHdlu8uZyLML-bwU2_9YcMnKfJDdb5VqZW-UUIEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-23T18:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Leo! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "715cec1b-cb41-4b5d-9867-1bedae5ee664",
"author": "MARCELLO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU33PfA7n4H7eUM23ZSd7ak_8f8BemZO4XuY0oo5gpAwtEBGlU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris and staff are always very helpful y friendly. The grounds are well monitored , safe y secured and very clean. Conveniently located. Ive used this location 2x. They were very accommodating y understanding to work with me as was the gentleman I spoke with the 2x at the main CS number.\nThe only thing this particular location NOT climate, its outdoor units BUT its all units are drive up.",
"date": "2025-09-20T13:24:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Chris and our team! Happy to hear you found us helpful and accommodating both times.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "206ab8ba-2d0c-4042-9ed2-d4f87e85d261",
"author": "Anthony Fraumane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoNsOsHaQWYVrSBfYLe3Gk0JLyfdQPo89ewxu85jLFiC6DIaGWAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Every time I have moved or even just need a little extra storage, ive gone with Extra space storage. There so easy to deal with. Reasonable rates and the units are always clean. Chris is super helpful very friendly. If I ever need storage space again I will absolutely use this company again.",
"date": "2025-09-16T13:37:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experiences! Thanks for mentioning Chris and our clean units. We appreciate your loyalty!",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bca015aa-a493-4c7f-a479-3ec48aa54ab7",
"author": "Sara Heeran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnqRvCsMpGF4FiNInQG_lcFfkjcwXDMjvZ9eMj2dbbCv_R1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-15T18:31:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sara! We are here for you if you need anything.",
"replyDate": "2025-10-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08ef866b-fe42-47d0-8bd5-0c8822b7a8c6",
"author": "Maxwell Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDqGXdaRNFpfr3EkTzUKWOu0sUIXh3h83HgXytWtWmzUit=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-26T20:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Maxwell! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-09-10T00:35:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58c31426-ec99-4cef-91a1-e63aecdccbb8",
"author": "Cat Noel Melton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5g5JEOK7FIXETf1W_hl8f94LjFk6AlmsdXdTHwpE7eRq8n_20=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-26T16:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cat! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1c1096d-b72f-4c1a-a98c-fdf15b589439",
"author": "Bob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb9xB-vGydPpZgMfyMvt8CL4Yv6RVBj96Ut2gMNK6oxYQEYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was a pleasure to work with and I look forward to doing it again!!!",
"date": "2025-08-26T13:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad Chris made your experience great. We appreciate you choosing Extra Space Storage!",
"replyDate": "2025-09-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf0e73f1-605a-4272-ab83-e83a0b1c6564",
"author": "Kevin McKenna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeBkAvJDrnfkokIK_PtZOqnNHs-ywKKlQ9aUN4pv_QhcLPxnU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, always clean and easy to access. The team is available to help and very friendly. Glad I chose to store my things here!",
"date": "2025-08-26T13:35:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear you're happy with our clean, accessible facility and friendly team! Thanks for choosing us, Kevin!",
"replyDate": "2025-09-10T00:35:58.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "20b341d3-9459-4814-863e-2129dc740eab",
"author": "Coach Tara Lenae",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz3WayWn81pTXuq5CRkaqAwKNN7BHOMTHYrxBkaYY1onPiAHU=s64-c-rp-mo-br100",
"rating": 4,
"text": "Professional and very helpful staff. I would give it 5 stars however the hours of access are inconvenient, as a storage space that requires a code for entrance/exit an occupant should have 24/7 access",
"date": "2025-08-22T01:57:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback about our professional staff! We understand the access hours concern and appreciate your honest review.",
"replyDate": "2025-09-10T00:35:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9529b251-574e-41c9-a476-7eb4074e1590",
"author": "Tom Meyers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiIjGU9XI_m7yJu58hjLP34y_CTkDgyRGf_w1GRbt62qIaiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff. Friendly and helpful. Definitely recommend",
"date": "2025-08-13T16:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our staff! Thanks for recommending us, Tom.",
"replyDate": "2025-09-10T00:35:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92f79cd0-33b9-4ac7-ae7a-0ee7dfcad56e",
"author": "Angy Olivence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5ShKPNQeEwbU337n8Hg2wFhZCx6GbAAVi2KO47DlEntP2xPzB=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-08T21:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Angy! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c551adfa-2518-41e7-a50e-1a8014095c5b",
"author": "anna perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOR1I19qjenZNlEnxV3oc2SnotBMF3WeTtrvSoD-CfAu9CCAGmAw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Prices are subject to change.",
"date": "2025-08-08T02:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear that you found our storage facility very welcoming. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:35:58.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e024baaf-e93b-43f6-bf4f-d801acb5b74c",
"author": "Matthew Bolin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8BUgcMyPkau2sJTPinwNmIwVuX-mWx-tvtJ15xMx23LFvoKtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional and courteous staff - Chris was helpful and great to work with, walking me thru the booking and checkin process!",
"date": "2025-08-06T21:51:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! So glad Chris made your booking and check-in smooth. Thanks for the kind words!",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d879fb6-6e88-41c6-8178-5f491ac6bb99",
"author": "Ashanti V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgpmV_PLM8ns9_OyrugRaH_ouuLxY9zu1zm24H2L_ULZC2-cjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and simple process. I received excellent customer service there. Would highly recommend!",
"date": "2025-08-05T18:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your excellent experience! Thanks for recommending our simple process and customer service.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30a51905-a1c1-4aa2-bdb0-0ff3d369cc39",
"author": "Michael Kebabjian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4yynPTDfdD42V2NlJ3tsF4htxwpxrW6GLPbki7NTJyiPUWbIs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-30T14:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Michael! Your feedback means a lot to our team.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb25308e-88e1-4509-b067-dea664d3786e",
"author": "Cassandra Pratt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnS8N0Zu3vYnu67RvTkkOjn3O0CjjwhYOPSTnB2jg5vqIbatw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-30T13:28:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Cassandra! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42d8ec51-04eb-4021-b8e5-22056883bdd3",
"author": "Neil Singh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5zAwS5YGsS9swxUyYq8mZd2q4CRi_aAyy9Luxj1PLOSQzsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hi extra space storge is great . The staff chris was awesome . Easy quick and good price thanks again Chris",
"date": "2025-07-29T21:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Neil! So glad Chris made your experience awesome and hassle-free. We appreciate you!",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2a70975b-f736-4bcf-a0fc-e1c322389a4e",
"author": "Thomas Mokus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMMNKM2T7VqyZO64_lV2vM41TFzKVz78Rmg3ytFr8rVXwnP5Cs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-29T19:55:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Thomas, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60ea3c59-9d6e-4b88-9ab8-608b337633f6",
"author": "Michael Gonzales",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1qzWrwAV4mzUNJ-so_XR-sEoo5xbt7TJZfwLriyP1aDFf5thK5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great working with these people. Chris is the absolute best!!!!!!",
"date": "2025-07-29T16:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Chris made your experience great! Thanks for the kind words about our team.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03aeebf6-1c2b-4e18-8b4a-e39e6c2a8e81",
"author": "Pedro Munguia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfYInNf4HNUlJtbZtp1B6iuRiNU0tD9z_7TW9hY_h4RySjzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm very grateful to the people who gave me all the information today, Saturday. That's why I decided I have to have my own space here, like a little piece of my home. And I recommend Extra Space to anyone who wants to be sure their belongings will be safe and secure. 👏",
"date": "2025-07-12T21:07:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so glad to hear you felt so welcome and safe with us. Thank you for recommending Extra Space Storage.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "af1a5470-db9d-4eac-b131-31e726a83c74",
"author": "derek walch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx1eXOsWPu0rhE3RKa23NV6XY1wN3rIjC8yyExVdbsCj7PNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My visit to extra space today was\ngreat. Both associates were extremely helpful, courtious & kind. They gave wonderful customer service in a day that's become hard to find. I would advise others to do their business there.",
"date": "2025-07-12T20:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great visit! Thank you for recognizing our associates' helpful and courteous service.",
"replyDate": "2025-08-10T00:35:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d8ebbc4-5826-45fa-a043-399987664e60",
"author": "Ivy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIM_-dfqaiNEAlte8YJcbhDrW7Pm1FOYoGgviYWJZjUkwlzFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very patient and understanding helped me get my stuff together right away",
"date": "2025-07-05T13:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our team patient and understanding! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99e518ba-a974-463b-b0f4-72f0b94e0d2b",
"author": "Jerome Caldwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3m9hQFS8rFayIl1MLwIkDljr063zLiQfs9le7K2guhKsyVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome",
"date": "2025-07-01T08:04:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:35:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6702734c-94b6-4504-bff8-cfab1184e879",
"author": "Latisha Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsQdq564Q-FSmB-JrMeIjwzWra88gWjX8eJ40A7BBj7MQhkRF_Cg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jorge was professional and friendly and knowledgeable",
"date": "2025-06-26T19:54:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jorge provided professional, friendly, and knowledgeable service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:35:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d04fee2-febf-4499-9cea-05e1db2a7aaa",
"author": "Ahmet Şekerhan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFfmjpK-mDGM-VWYauk07hGsVFB6GDH7cmQC2cAhlY8LEJ5D_v=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easily accessible storages with digital code entry system and convenient location! Thank you Chris for everything you’re the best!!",
"date": "2025-06-25T22:52:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our digital code entry system convenient! We'll share your kind words with Chris.",
"replyDate": "2025-07-10T00:35:58.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "904b6d38-7c54-42f7-a5be-b50a5ddd1888",
"author": "Rose Denue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKAzFM2-h5AXfbITONsMCl7jLaWSNI6hcfvXWtwjSfG-2L6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service from Chris!! Super friendly and incredibly helpful. The storage was clean when I moved my stuff in and the process was super easy. Would definitely rent from here again when needed!",
"date": "2025-06-11T23:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your amazing experience with Chris! Thanks for highlighting our clean storage and easy process.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "27b1471e-0885-4eb4-b346-6d2eedfd05a9",
"author": "frank m",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvvSQTaXskqqRU9mi6DiiHhWG1s__7iIQi5snI4ObQ_Bn6pu6F=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-10T17:32:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Frank! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db350450-3f80-4769-a0ea-7734aae79c00",
"author": "Theresa Prall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs0t5rkN7TiAlHlRfQJIbqPfz7m6LjN6y_YFeJbNX7RSEUSisIew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a great experience with Extra Space Storage. Easy access with a digital code. Good price for the size of the space, clean and convenient location. Customer service was excellent. Very happy.",
"date": "2025-06-09T15:47:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience. Your feedback on our digital access, pricing, cleanliness, location and excellent customer service is deeply appreciated.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "128db7b2-63b9-47fc-adc8-f3aa0d0196e9",
"author": "Mercy Adetunji",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9MDR691HpMEgnuQpbQp_aFKhasDyy--UO4H19yanmWDX_jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, great service and I must say a pleasant help indeed. The storage has multiple units each for your needs and service is well explained, kind and helpful.",
"date": "2025-06-07T18:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to receive your wonderful feedback about our clean facility and helpful service. Thank you for highlighting our diverse storage options and pleasant staff assistance.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "858124f2-ae3a-4a5d-9bd0-b193edf36293",
"author": "Cai Benassi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSJw9EAozWxP2kLnLS1OZ1Omf5GlAVm3teIRVe9_2BUlZkDS8=s64-c-rp-mo-br100",
"rating": 5,
"text": "excellent customer service they are really quick and got my problem fixed. definitely would recommend this location",
"date": "2025-05-17T21:56:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had an excellent experience with our customer service. Thank you for reaching out.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b19c832e-443f-4d75-8b56-4f40914c8ad3",
"author": "Nabeel Ghorab",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmnoc8N1zWsQYnLf-EYe9ohUWbd2hELACykAHQX7vAYs_mX3YP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice 👍",
"date": "2025-05-13T20:14:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that you had a nice experience 👍.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f674aed6-886b-4c55-9286-5e0436041b59",
"author": "Hayde Federighi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrwNOCo509e8e8-nz_pFrg2MhJvQZWQKj2LcJelCEueoPdTA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My favorite storage facility in Albany! They take great care of their customers. This will be the fourth year that I have used them for my daughters college dorm. The customer service is absolutely fantastic and Chris was of the upmost help today. Exceptional service!",
"date": "2025-05-09T21:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us, Hayde! We're thrilled to hear that you value our customer service and have been satisfied with our storage facility in Albany. Please feel free to reach out if you need any further assistance.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b088e0dc-9eb4-4098-836f-cb5c37d96937",
"author": "zariaaa.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4uW25mid0mSUXHykpBLnr2_yso_rcjR7pzX7uLuNNo29d9fR8=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-05-01T21:17:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Zariaaa.. Thank you for the rating! We're happy you had a great experience at Extra Space Storage. ",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fbba8ecc-4a88-4bac-afe2-7c6e10b5fb2a",
"author": "Joseph Brundige",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfXtIJ1WxwCsic9fLvYt9zXBjn30ZQlNdILO4XyWsg1MlKotY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently had an issues with my car being stolen and a lock out occurred… I was really anxious coming in but Johnell From 444 location is AMAZING super friendly and always willing to assist. He makes the atmosphere so comfortable and watching him replace my lock was sooooo fun! I recommend this place to anyone looking for clean and affordable accommodation while moving or just to store ur most treasured memories. Let’s face it in such a fast world belongings can stack up leaving ur home and mind feeling cluttered. Opening an account with EXTRASPACE helped me get back to a peace of mind while transitioning. I wouldn’t have wanted my things protected anywhere else! The competition is charging DOUBLE the price… stop in and get urself some EXTRASPACE\n\nWith love,\nJOSIE 999",
"date": "2025-04-26T13:22:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback and are thrilled to hear about your great experience with Johnell at Extra Space Storage! Thank you for choosing us to store your belongings.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "0516d963-9ae8-467f-8fde-4d70feb0b38b",
"author": "Roger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ8nBSciBC0vEEPZMLwSiUtvPO7Uj7qz0zE6DDEUGeEMbIig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing! Very fast and Jorge was very helpful!",
"date": "2025-04-24T17:59:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your amazing experience at Extra Space Storage. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3149e3c6-295e-446d-b920-0655bf611c92",
"author": "Albany Bound Vintage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZvJT4LaPWgXWkw9UYESMzEkkIMcBJGo__az9U_jntyzZAW3s=s64-c-rp-mo-br100",
"rating": 5,
"text": "amazing service!!",
"date": "2025-04-23T20:56:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're thrilled to hear you had an amazing experience with us at Extra Space Storage!",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41a1bbac-9a75-4fc6-b003-76693e358f59",
"author": "David Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs6kSq-IMdSXCaI7W_y0ZkQW096L7hY7DBFcxIXUnBB-nW2cE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris Lynch did an outstanding job of taking care of all of my questions. He was upbeat and very helpful. He was the reason we rented a space at this facility.",
"date": "2025-04-22T15:08:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, David Gray! We are delighted to hear that Chris Lynch provided outstanding service to you.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d149828-0f73-49b3-90a0-2683916a2a48",
"author": "Kathryn King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgeUQHhS4BjjfEOKIQ4dPBh_PtFxK1RJTFW48h4WsFIk9Axg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christopher was a great help!! 10/10 would recommend using Extra Storage Space!",
"date": "2025-04-09T22:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Christopher was a great help! Thank you for recommending Extra Space Storage.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7fce5dd-6ed5-480a-8527-f1f895a7d46d",
"author": "Makala Ayala",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKDtXaz74HK0sacScyOvZo2aBBGiUF144_hl-s3yE7Cssxn5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best service!! Quick, easy, and efficient. I’m a college student and Christopher was patient and explained the whole process for us. He was able to show us the storage rooms in advance, give us prices, etc.",
"date": "2025-04-05T21:36:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our service! Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "189d4c10-193c-4293-aac7-514e7ead60f8",
"author": "Kaleesha Pierre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG82T3COtM9eC5UG1luT7WDBfLqKM5CXP3hB_mkbTZFa0DJK8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m a college student and I was looking for a place for my dormitory items. Christopher was a huge help! He helped me every step of the way and was very patient when it came to finding what was perfect for me. I definitely recommend this location thanks to Christopher Lynch 🤗",
"date": "2025-04-05T20:58:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Christopher! Thank you for your review.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b03a552-2b03-413c-b2c4-925dd7b025b0",
"author": "Michael Guthman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2Ns-yfXNHcQ44QMfUtJLD01EOhqrPSSFKMr2A-Jlht3S89ZLT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and helpful",
"date": "2025-03-28T20:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words, Michael Guthman. Thank you for your positive feedback about Extra Space Storage.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e3bda95-04e2-4f47-b535-796c7eb5520e",
"author": "Zarina Deane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9pKlD2dyYhIS5T_yI0ZqMyNcYuwnSYXaDqBm5IhcpKDqU9f5D=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very affordable and they work easily with you",
"date": "2025-03-25T19:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear you found our storage options affordable and easy to work with. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ad175b9a-bfe7-4e11-baae-7912755047e5",
"author": "Royy Billz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRq27K1Aev2caMKtlHy6-T7e_Z-Py-u5-KLIolCPH8MUDDtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "best experience and low key and good quality and garetex security",
"date": "2025-03-22T19:34:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear about your best experience with our low key and good quality storage units. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:36:01.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "800da4a3-7162-4dbf-9676-12fcb6ad341f",
"author": "Amanda Awuku",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRJFe_4nTsvBjtioDK1gNbp7sofZ_luktWbCvMBt4KstMD4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience. As a first timer , Christopher explained the process to me very well making everything understandable and easy to manage",
"date": "2025-03-09T01:22:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your wonderful experience with Christopher. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73712d8e-4919-451d-aa9e-61873cce69ad",
"author": "Jerry Bucher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWf0-hIY4j72ayFMYz-2izNm0GxQJ6vxlcpIXwBr_PCGUbVnCcf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very accommodating and made the process seamless.",
"date": "2025-02-22T22:31:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jerry! We are thrilled to hear that Chris made your experience seamless.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8c09034-c98e-4d2b-ac88-d0b218b97a9e",
"author": "John Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2qawXqXuQ2sdBlJO3hwhBG9PxVJQkJEa3D7QOhxm9lcGCdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We just rented a storage unit from the store manager, Chris. My wife and I were truly impressed with how personable he is. Additionally, he is knowledgeable, helpful, professional and courteous. We highly recommend this facility.",
"date": "2025-02-21T16:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending our facility and recognizing the excellent service provided by our store manager, Chris.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7eb3923-9894-466a-bd6f-843dc2c05bb4",
"author": "Charee Tarver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_PXIvwzmUGihaeej2ZQhgY4XLY_3TKxTNdaFeguiE8eJFDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-17T17:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Charee! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "291b7860-0f2c-45d6-97a4-87657addd512",
"author": "ϻя.ƹ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUm55y65xU-lSNjmwc8TqVl3G8y99zcvVE7YkJJ_i2RKJCJcfup=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hello,\nI hope this message finds you well, healthy, and most importantly ... Happy!\nChristopher at Extra Space Storage was an absolute blessing. He runs the shop as if he were the owner and is a huge asset for the company AND his customers. If you remember the days when you could walk into a store and feel like they cared about helping you as much as making a sale, then your experience with Extra Space and Chris will be a stellar one!!! Thanks for everything!\nBest Regards",
"date": "2025-01-28T14:59:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with Christopher at Extra Space Storage. Thank you for sharing your feedback! It's wonderful to know that Christopher provided you with exceptional service and made you feel valued as a customer. We take great pride in our team members who go above and beyond to create a stellar experience for our customers. Your kind words about Christopher's dedication and customer-focused approach are truly appreciated, and we'll be sure to pass along your compliments to him. Thank you again for choosing Extra Space Storage and for taking the time to share your experience with us.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5ba466ae-3c23-4890-bcee-62fb7ec966ae",
"author": "Sofia dahl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-KPmrLOp7oc5765xdwM1A4QVNefNs9KJC5aTDGbjbuEGCZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-14T15:32:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sofia! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23e33922-0119-4a06-a7bf-36ed9a56e646",
"author": "terri p",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdNx1-IZUeHnuJYGd4EhnmMygNg9n2QhGyvLNySeq-L_kZbHE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very helpful and accommodating. Very happy with our experience here! Highly recommend.",
"date": "2025-01-10T17:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Chris was very helpful and accommodating. Thank you for recommending us!",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dfc511ca-b462-429d-ab76-45239fdeda7c",
"author": "Vicente Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYrFFXT1Un3RbSTM0M59SZabNwXsMlf35u0GkR5zkp9CJBNQc9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-01-09T15:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Vicente! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3773f2dd-102e-4787-8a06-7349f5c0c4a9",
"author": "Pete Gerasia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUC3b3FpGLcNpkiN1W231cr5NznXflN8cslAqOvOamlI-_DUYi5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility. Very easy and inexpensive to rent a unit. The staff was very kind extremely helpful in getting me set up and moved in. Highly recommended.",
"date": "2025-01-07T21:45:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your great experience at Extra Space Storage. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "464ada10-a9ef-4bd3-aa25-471a3b813fb3",
"author": "Izzy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxBh6WRU__fsBVptFMPXTjx0vITJtjxtZYF5YhKvnyoZ_pxe2T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just signed up Chris is super nice and helpful",
"date": "2024-12-31T17:38:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear Chris was super nice and helpful during your sign-up process.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad0b3ce6-8d58-4de8-9531-ac8ea93cdc27",
"author": "Big Daddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeNtcxSULh2lEL5bsBWykAvy7gltlslqnKoku3fwgLEkOMEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went there and Chris helped me out greatly. Even though it was a web deal, he took care of the signing up and everything . 5 star!! Got 5x10 for under $20 a month !!!",
"date": "2024-12-18T18:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad Chris was able to assist you.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e7a5efb2-6005-424b-90e4-ed794bd03f46",
"author": "Adonis Pouriet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEzpIAUUtUeCDJajsRbl4qaUizOtwhk2l0wmXR0urrhL1d0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Star",
"date": "2024-12-14T17:57:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have earned your 5-star rating. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "da044511-3cad-4ae8-96b3-d9ae0fcba90c",
"author": "Alison V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_vRDB-Hc8DZvoHPE80IJZFS7mRiDY7Ejq8R02pWLeLAuM1Rw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great to work with, easy to upgrade or accommodate with any issue!",
"date": "2024-12-07T15:56:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with us! Thank you for your feedback.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3826d279-5463-46ef-9b1a-97466f7367a1",
"author": "Dylan Carson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnf0aDeMxUrqUw8RKvX_AjBHE5lZsq6j32stRlHdtnV_prTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-03T20:27:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Dylan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a588dc8-28f9-4f80-a11b-86a8d12e45c9",
"author": "Brandon Rowe (B Rowe)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4REVau_k57wcKIA5ojXZ8kAs3VhnGKuCBwm4SlS8BAYgZ3o0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-03T17:43:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Brandon. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55d2c73e-53c1-4746-b12e-ea952674f7c3",
"author": "Shan Sara Renée",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXdKpHoWxb1FhDfPtASgpEB2IBXBzKqMEz4qRWPXvlfeG6vpR7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris is absolutely amazing and deserves everything good in the world. i can’t get into specifics about my situation but it’s bad and chris helped me WITHOUT HESITATION. He helped me so much more than he even knows today. He has a heart of gold. If i had enough things and enough money i would rent so many units here just because of him 😭 PLEASE do your business with this location. Absolutely amazing people, i wish i could give more than 5 stars.",
"date": "2024-12-02T21:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Shannon! We're glad to hear about your positive experience with Chris at Extra Space Storage. It's heartening to know that Chris was able to assist you during a difficult situation and that his kindness made such a positive impact. We truly appreciate your recommendation and your desire to give us more than 5 stars. Your satisfaction is our priority, and we're thrilled that our team was able to provide you with exceptional service.",
"replyDate": "2025-07-10T00:36:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0170a7e1-df9c-4860-a698-b40a1cea59ee",
"author": "Mike Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY1hJFBjWQozotncfVclKJXU3zpq3G5gciCUgRuaeasUlh7Ygo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-29T19:33:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Mike! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e65b08c-2781-43a1-a9be-d716244ed09a",
"author": "Kalani Bowles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZAHmknjz8-3FbwOG_rvD007_-J_D8xSqHf5QlE7e0lsb_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great job!\n\nChris at the front desk was extremely helpful and friendly!\n\nKalani",
"date": "2024-11-29T18:56:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad Chris was able to assist you!",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5edd4ab2-a4b0-4851-980c-d4e584b61534",
"author": "Guanhong Ma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7Urs9X4X4chIgZvMn53uKgSAY8CMEoqIWlPwzsGTM4c9WQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent",
"date": "2024-11-23T16:29:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We appreciate your feedback and are glad to hear about your excellent experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "367d0587-7531-4ff4-ab94-dfcc19b05e43",
"author": "Timothy Lanahan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsQlqFbfru_8oFtzZuAySQwtf3hyQmdJhbO14Z61q41-EUGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-22T19:33:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Timothy! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a31004a-00ce-466f-9800-b0c9f90ce41c",
"author": "Shaliek Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEHPOOF2XfYrstFlh2BpmZk9zpQq8YZ4v6xn2pwV5kw00HMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-21T05:35:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Shaliek! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0545dec-8712-4f49-a94d-f920eb544fd5",
"author": "marc delbuono",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-wGknEogyhmXL8AAqZrwr9m52jrW0bLjctraiZ-l-0FbwLPda=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-11-20T17:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Marc! We are grateful to have you as a customer! ",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c2551a6-bbfc-401e-bcb8-8f7d529dda4c",
"author": "Jay Christ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtfk7B98K4aYB7NABxK2V74MGqJUb78UISrSx1M6GuCuhOdLq1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everytime never fails great service love it here",
"date": "2024-11-13T22:40:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear you had a great experience with our efficient and fast service. Thank you for taking the time to share your feedback, Jay!",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d3255ba-fa99-4d3c-91d2-2e86872b395f",
"author": "Henry See",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMk2QKfRndckhTGrdKv2M7pyp5I-vHC5NKuLSG9RDuX45jvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-13T15:12:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Henry! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7beec6c8-5fd1-4cb7-9154-6d5dc9c91843",
"author": "john hennessy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcdnANHhPHIXDhSW2N6I7RPRZMp_sXlZoJEwCHHwObOxP29w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Staff is very friendly and helpful. The property is neat and tidy. Easy access to units.",
"date": "2024-11-09T20:39:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, John. We are glad to hear that our staff was helpful and that you found our property neat and tidy with easy access to units.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c178f4ad-74ff-46f7-8a7e-1ca44bb22342",
"author": "Kostiantyn Ankudinov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM3gglrygNTaQct6QbJallRwaWHZSIM9UE5h6t4Tj72E2Ogg=s64-c-rp-mo-br100",
"rating": 5,
"text": "super discussion! service at the highest level! Thanks for help",
"date": "2024-11-06T20:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you had a super discussion and received service at the highest level! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4dd2e446-8449-4def-88b4-03a0e658b6fa",
"author": "Whitney Waite",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2uGt_5sH91M2UegxJ2xOnpNLArkD6odfPTvHETJNYECqyUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Thank you Chris!",
"date": "2024-10-29T13:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Whitney! We are happy to hear that you received excellent customer service from Chris at Extra Space Storage.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d3d6414-5b01-428f-ba9f-3cddea4d146f",
"author": "Ruth Allgaier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDjNa7nbtvx941wiZlIpKgUyFu8xH8tlYXf9zns8ne81ZB1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager was very kind & professional. He totally understand my needs. He made the paperwork & lease easy & very understandable. I'm glad I did my research & find Extra Space Storage. I would definitely recommend it. Thanks for making my life easier",
"date": "2024-10-19T15:32:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Ruth! We're glad to hear that our manager was able to assist you effectively and make your experience easy. We appreciate your recommendation.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45f8c049-cd01-47c3-9195-fbb8342721d8",
"author": "A Esposito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3Bm37IQ4ZqNqYKKwyLdMLEVdGnJMkPeysGEi5risx6N7-Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean place and easy access. Chris in the office was very helpful and set up everything for me.",
"date": "2024-10-16T14:43:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear you had a positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f70fc744-3867-4698-9b6a-a72c61eb2908",
"author": "Bailey Linscott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGxaTUK5NU-3JO7mYpeEoM2FkAx3PxAKLK9THwVClgQaHKaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff member at the front desk was very friendly and helpful. Showed me where my unit would be and double checked my gate code worked before I left so I was all set.",
"date": "2024-10-13T02:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with our staff. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "137ac52a-4631-42e6-823d-66a8052e35ff",
"author": "marie deugoue",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5_yHZ_-0fkkxlehlcUTbnHV498jMUEH4OGFRV1ip4ryHkYpKufA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-11T13:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Marie! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fff4779e-93fb-4256-9c33-af10135e7140",
"author": "mark Pol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF1zMAsc3p53fLpyqNw_RKWBhMvDVoP-VBJl24DbWHyXslGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-04T17:01:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Mark! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "934be336-6d20-4dd5-bdf7-f72057375028",
"author": "Rachel Schlicht",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX32ugX0BSX0fGfMR_8XhXAVtYoIyWAeAO6F6EDJj_HT0LF5RD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and clean units, manager is very friendly and quick to the point. I feel very comfortable leaving our belongings here!",
"date": "2024-10-03T21:17:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Rachel! We're glad to hear you found our units nice and clean.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d3ea995d-3433-4c46-96d0-c234817d785d",
"author": "Caden Sisko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5mgYqnZfEgU8q5ODNBzzWBTSRiKqcnWv8_rbUCgpUORmxMxJZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful and fair prices would recommend!",
"date": "2024-10-03T21:16:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you found our services super helpful and our prices fair. Thank you for recommending us, Caden Sisko!",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4c7548b3-9dc2-435f-aeb4-e5b146585aa0",
"author": "Nay Min",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEvgt2Ov9CMu6xJlIkiLcHeJ_DD9phsYjNJKMIWBiAnhY8aQ3l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good",
"date": "2024-10-02T16:58:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you had a good experience at Extra Space Storage. Thank you for taking the time to provide feedback.",
"replyDate": "2025-07-10T00:36:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5433cc5-6cfd-45b3-a4a0-344718a9c0f4",
"author": "Kanchar Giri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjJ2lrvHIrGmyyazsnDwo78IUMfx9VfICrAkAN7j6RdPjWkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very nice and helped us understand we had a language barrier",
"date": "2024-10-02T16:46:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Roberto was very nice and helpful in overcoming the language barrier. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42d5204a-989d-4248-96b2-9c35743c7b59",
"author": "robert mariani",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIK7a6sKMfB2FPWSAA8R2oyPaL126UQa_NoZiEBc0ImyNpwWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "He’s very nice and extremely personable!",
"date": "2024-09-30T21:12:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Robert Mariani!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a2b4857-1841-4c9c-8540-83e96b503d8f",
"author": "Mark Ferra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVRYcbiz9GCY8cR7EUiHkVbyYghHtiU8DIffzhy-scx7mg2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was extremely helpful. Good guy to work with.",
"date": "2024-09-30T15:51:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback, Mark Ferra. Roberto is indeed a great asset to our team.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92ab78fd-dbc0-4551-9381-676917ac0ae1",
"author": "Maleyia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGCfh52GkaDu1xQ5SmfO2f9VdhuLquqyOzu3OSA_Dp2SUVXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This guy is amazing! So genuine and honest. Our first storage unit the door broke and he gave us a new one instantly! Answered all of our questions without hesitation. For a first time storage unit renter I 100/10 recommend. Thank you Roberto!",
"date": "2024-09-27T19:19:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Roberto at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "805a089b-57c2-4b8b-acce-c2f7985056a8",
"author": "William Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIckvqkIKlnVSisejC5qciYcsqaP-bujmA0JTqVZfjk_NArLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was super nice and super helpful was a Great experience I recommend a lot of people to come here",
"date": "2024-09-27T19:18:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Roberto was super nice and helpful during your experience at Extra Space Storage. Thank you for recommending us to others!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec4151c1-1565-435f-ba6c-5ee6459ae5c4",
"author": "AMIT KUMAR Singh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAHcWlhQrcfRmIP6yUqU1-RP-DP2cSwXh3nta6Iya0jHb8=s64-c-rp-mo-br100",
"rating": 5,
"text": "We opted for the Extra Space storage at Central Ave after noticing excellent reviews and rating for this storage. And this place is, as it goes in the reviews. Roberto is very welcoming and helpful. He made the moving very easy. We really liked the experience.",
"date": "2024-09-27T14:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our Extra Space Storage at Central Ave. We're thrilled to hear that Roberto was welcoming and helpful during your moving process. Thank you for choosing us!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fdf0d663-3232-4043-a4e5-eb4102de57db",
"author": "Mike Charlesworth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWn_nELGDFfAXoa3pqXZ4FVt38VVS-fzsoqQfi5BZ1W1fNTuiGd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very friendly and kind and did a great job of accommodating my storage needs. He was also very thorough and thoughtful, proposing things I did not consider like insurance and bubble wrap and access to the unit. I will definitely consider using ESS again!",
"date": "2024-09-26T18:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Chuck! We are glad that Roberto provided excellent service and met your storage needs. We appreciate you mentioning his friendliness, kindness, and thoroughness in addressing your requirements.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5a02079a-1571-4abc-8a7b-733d35c15530",
"author": "mike coon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHKEruZLNhfNCpth5AxRX7LwDxb174rcaSQIaP3KAM4GhMqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is amazing! Smooth process in and out quickly!",
"date": "2024-09-25T20:57:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Roberto provided a smooth process for you! Thank you for sharing.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dabef249-b292-41ad-877b-b08c7e6b341b",
"author": "Wade Rodman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcZmvhduseg0JQ3tQMlb8Yv7aTvAoShQy1XE4B2e7-WcEHzhY6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, safe, and amazing customer service. Professional and easy to work with.",
"date": "2024-09-25T19:54:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our clean, safe facilities and amazing customer service is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3245c38b-0388-487a-afa0-0d21a1547df2",
"author": "Dr. Lance Rodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIARVPqqTFNPn_9yCeLTFildkS14HKcQgxjYjqV_qMXNmVIzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is a great manager. Keeps a clean and safe facility. What more could you want?",
"date": "2024-09-25T19:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have Roberto as our manager. Thank you for your kind words!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "47827b80-cc67-4c83-8a0a-e42edb71f5bd",
"author": "Marquise M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYLo9gem0RxnGk-DUTkAoy70kejc-QNA8YE8mNL_5cKQGp7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience!!",
"date": "2024-09-21T20:48:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your great experience at Extra Space Storage!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0abdd87-1eda-48f2-a674-9b9d3e46a4db",
"author": "Gabriel Chuqui",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOKKIEmHbaf_R3hN8A01IJATZL5xtfL6xv97VuArKfmbQcWaHiIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful he even worked until 7 pm will recommend",
"date": "2024-09-19T22:35:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Roberto. We greatly appreciate your feedback.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d6616b86-6018-4b71-8baa-45a570639c99",
"author": "Jessi Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB5NXKOvztAraz4-GEmKTyKhyX5moW9yJjVOG-HQ4pUrIFLTeS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommended, excellent staff service.\nSpeaks both languages.\nRoberto is a good friend.",
"date": "2024-09-19T22:34:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is very valuable. Thank you for recommending our service and mentioning our bilingual staff. We appreciate your kind words about Roberto.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb316180-225a-4d13-bbdf-629657ea1b90",
"author": "beanie montalvo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9tgyXoU-MqvkFeYZkBv9PQXilhMtzZrMeBpeCLADLDNHfEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing has great People skills and great communication",
"date": "2024-09-19T15:31:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Roberto provided amazing service with great people skills and communication. Thank you for sharing your experience with us, Beanie Montalvo!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c466a15a-bccc-44ce-80ff-ae6a1b8b00ef",
"author": "michael curry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-Mujey7aiux_TecurH6bhsZYYyCc_-8WTP_82ZGlF9M9wRQoFEA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-09-18T03:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Michael! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1ebb9d6-9110-46c3-9332-bab4bf50c135",
"author": "Chief Big Head",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcW2XxCgilP7tSvJwIE3RIaaFRVXNpFbt1Hvj36-mgHs-wStxN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto literally was so helpful and made everything so easy for me while visiting! OUTSTANDING HUMAN!",
"date": "2024-09-17T21:16:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Roberto at Extra Space Storage. We appreciate your kind words!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4163d755-b1f8-4c06-b669-47c836172d90",
"author": "vicky O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSLBBNx_9QWS--0S4WQTRl_Y7AwQxrr5_fQWmfx8vel9ahuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto helped me downsize and save me from so much stress",
"date": "2024-09-17T20:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Roberto helped you downsize and reduce stress. Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba5dd2d6-0aaf-4678-9e9c-9c3aefc8bb1b",
"author": "M S.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdLA8Osq6kYnTpym_9ESLApwlmq30XAfQKLOb9kJ4t5DbYSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto thank you for being helpful and keeping my cost low.",
"date": "2024-09-17T19:35:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Roberto was helpful in keeping your costs low. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4b0d68f2-cde2-4e47-ad39-bb7d99877e58",
"author": "Melissa Hallar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGSTnDV7w4e8ncLdlvRbQeORiD5h0vvBksFGvswsPGPG4hCerH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy to move all my stuff into the storage unit. Roberto took care of making sure I had a location that was easy to unload my storage pod into and coordinated it's drop off and pick up. Overall great experience!",
"date": "2024-09-17T17:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our storage services is greatly appreciated. Thank you for sharing your feedback, Melissa Hallar!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1f786bf-e815-4cfd-9967-940dbccc4f41",
"author": "Jamie Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcOVvU9JgFRVRuKi69mcJY7FTk81tRG6fbLf9FWVTyoB3qleph=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was so helpful and was willing to help with anything I needed! Great customer service and would definitely recommend working with him at Extra Space Storage. 10/10 for sure!",
"date": "2024-09-16T19:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Roberto at Extra Space Storage. We are grateful for your recommendation!",
"replyDate": "2025-07-10T00:36:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "328748c9-f9bf-4d84-ba9e-46c1ba41e7ff",
"author": "Joan Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpTbXIYH7DqF_kTJs-KCoCLRGeOktrdwDc2VPZbpDvY-6cvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very helpful. I met me at the storage unit everything was clean he even helped my son take a couch off I'm very pleased",
"date": "2024-09-16T17:05:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Roberto was very helpful and assisted you with your storage needs. Thank you for sharing your positive experience, Joan!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dcbd2aab-98c6-453d-88ac-9a68c3cb1f0a",
"author": "Mike Urbanski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2ZVJ5RkGxjBem0pXwoKcFeRx6SoMYxyK3yw4_Bpy2fP8FPuk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto was great to work with and had everything ready to go for me.\nAll paperwork completed in a timely manner and I was on my way!\nThank you!! 👍🏼",
"date": "2024-09-15T18:23:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Roberto provided great service and had everything ready for you! Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3645d759-bc67-4f82-ade9-319f64189042",
"author": "Lydia De Jesus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLgL8BlWgSwZNBlOuQW-bh14Cgqe5R-qB15qEwIrQnc1hEiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was awesome and a great help. Made sure everything was clean and up to par. Always made sure we were happy with the storage and everything was good. Great place to store your things.",
"date": "2024-09-13T21:14:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Lydia De Jesus. Roberto is indeed a valuable member of our team. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2f033743-6984-413f-b8fc-4636afda5277",
"author": "Keia Kei",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7ZwB5AeMmojAE796T4y-gByJM-zv2nOSyWDrRYfilNPWA6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing assisting me today. Great customer service and went above and beyond to assist me.",
"date": "2024-09-11T21:38:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Roberto's amazing customer service. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4697996-ce0a-47af-96e3-6e9a7ec4ad29",
"author": "Beth Terrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIK3TVy6_tn9QmqhyM4ENr0-K3urRaUvyenR9c6JFE3T5D7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto the store manager is great to work with. He's for sure a trusted one if renting from Extra Storage!",
"date": "2024-09-07T16:50:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Roberto is greatly appreciated. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "26ea8815-fac8-4a98-ae3b-0b530c55be75",
"author": "Rahleek Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzwHBXkc7GKaY9qXaXavWuo8I1nn1O1NJvnzeXEA_Rus8VEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega is amazing! Always very helpful and knowledgeable anytime I show up to Extra Space Storage in need of service!",
"date": "2024-09-07T15:07:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Roberto Ortega! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1eb6b04-7a4f-4cea-a0dd-62b55b221d3a",
"author": "Dulcie Dou",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9IcCL9KwIy_KChZcynMt0xUYylvP0URHhwTsDNGG620huZw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is soooo nice! Helped me in a pinch when I lost my key and got me right into my unit and with a new lock. I truly appreciate how kind and friendly he was. Highly recommend this storage facility. Roberto should get a raise!",
"date": "2024-09-07T14:30:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Roberto! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a6b24540-cb1f-447d-b9c4-a4e2c26682b5",
"author": "James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBPA9deYjV_97h-3Jnhz3qlM-0ZSzsTPE2ILZZ6IW9X2llmSRO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very helpful. Always gave me a call about issues before they arose. Stored my things for college over the summer and nothing was damaged.",
"date": "2024-09-06T21:26:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, James! We're glad to hear that our staff was helpful and your belongings were kept safe during the summer.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee57c8ac-d027-4b1e-bd02-207c11add456",
"author": "Annina Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1G3kcYMWwnFKfMk9TXGmc4FFnq4c4FA45_aCWfHQ71y2CMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and quick and easy very nice",
"date": "2024-09-05T16:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that your experience was great and quick. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17709db8-7b8d-4902-b025-b36501b00d19",
"author": "Lenny Henry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXk5QMysudghGSO5WUMHmoStR-jB16X6P98W0oua0R_TS3BGXri=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is that man. Keeps the units very clean.",
"date": "2024-09-05T15:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Roberto keeps the units very clean. Thank you for sharing your positive feedback, Lenny.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "23ee353b-207a-4758-aa25-2d38fa4a390e",
"author": "William Pavlicin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaJZMNcqYT3aI2G4J8ULv9hsrmv0xr4Bji6QxjjDsy9J342A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Homeboy is the cleanliest storage manager around.",
"date": "2024-09-05T15:31:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for the feedback!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8ecbd227-626a-4d5e-be26-3201fa12999f",
"author": "Liz Beth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiYWNO6otENK6MSPtjkapGuIpNhE-q6tFRRJR_BNhj-JAcV9s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service!!!",
"date": "2024-09-04T19:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "285cc75b-0768-4a77-bdde-08e86deabdca",
"author": "Paul Kozlowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJm5UIVdNAbV2g78pABYJon8e13Wihqjl09XOnqf_LWT2Qgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just rented with Roberto the space was very clean A1 service",
"date": "2024-09-03T21:09:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We sincerely value your feedback.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2be75207-9f73-4759-8ac4-054b165aeed8",
"author": "Laura Fursa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjVEBgHqzZ3VVIoWoLww6XUbdsIWKeg7ADh2MxejHmExYtKPU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was an amazing person to deal with , very helpful and knowledgeable Ty",
"date": "2024-09-03T18:39:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have Roberto on our team. Thank you for your kind words, Laura Fursa.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "63f647bf-08fc-4fbb-a92e-68638465e570",
"author": "Tara Silver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITQ9pd2uDnH6wjBoJD67_qVbQjxup_RNyBXvUcptpzi_7qdQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is so nice, i came in to compare prices but this is the place to rent only because of him",
"date": "2024-09-03T18:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Roberto made your experience great. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "aa97cf2a-9d8d-41b5-b5c6-1f253cc97e4e",
"author": "Ruth Shaffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqfIyveD3jBWFdsCzkyoEHfyQUQYXvlfp8dSrwFmI6B4oysA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-03T17:59:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ruth! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3df877e5-1c72-4e8b-bea3-2f8dcdafc9f8",
"author": "Yasin Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjxBr9EJWfiwPVxWerWrkOG9AUInVQJoQXD0cy5POs8JkOHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best. 🙏🏿",
"date": "2024-09-03T17:48:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Roberto provided excellent service. Thank you for your feedback!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de619c8a-ed13-4538-9d84-e00605ce6c0e",
"author": "Mitch Hook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzbXW3vos25DaLBMJZMbvrNh1_Bqbp8HD83ok-SG0-r6RoYX8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto runs a great place",
"date": "2024-09-03T17:47:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Roberto runs a great place.",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "142f9f3e-f07e-4df2-8c1d-96062faf43bf",
"author": "Anna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLADK-TYiTPIlF-FyBujqcj2JfYFT2qNOLHGL2hUognyqYPPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service! Roberto was very helpful and well spoken.\nDefinitely recommend, Good luck!",
"date": "2024-09-03T14:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Anna! We are glad to hear that Roberto provided wonderful service. Good luck with your storage needs!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f206e46-203e-4e6d-ab2f-d994de8f2abf",
"author": "Imane A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmfM6l96phn9Ce6XwT7Yvxm5FkDofLUlvHG-6y6k2IKRYVXH10=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean space and helpful staff!",
"date": "2024-09-02T21:15:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you found our space very clean and our staff helpful!",
"replyDate": "2025-07-10T00:36:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "64db284b-b6e5-4c4e-9623-57cffa524022",
"author": "Asmae A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH72WJgEJtCGMm0MU7CqdZlbOnYDm-IiCvKO5HAWpijqheaH5O=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the kindest most helpful",
"date": "2024-09-02T21:15:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Roberto. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79b7eefc-b5bc-4da4-afd1-9677f0493e64",
"author": "Sarah Tran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNu13O_6HCARo82DR0sLpfTolyEnlkMK8JtTt5EAKMnu3Bww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very friendly, professional, & helpful!",
"date": "2024-09-02T20:09:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have Roberto on our team. Thank you immensely for your positive feedback, Sarah!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb177c81-1adf-41c4-b67d-8e8403095de8",
"author": "Michael Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVlIwRdI8WF6WnR6_4vESWMLjs74fJEygio-3GOHsXklV9eloI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the absolute BEST. Professional and down to earth",
"date": "2024-08-31T20:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Michael! Roberto truly is the best.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fba5f2c8-f512-4c14-b12f-16651e8b89f1",
"author": "Asian Snow Owl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUVF93M5gJvyfq3QcHSvBTazKqlSZ78H7s7QyYllSA0Majv_E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-27T19:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Asian. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3205a0b5-61bc-4b28-951f-834ec7a8e035",
"author": "Carina South",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ87NTkHyjQCViS8_kgyrHkW56_ZDZg7sTdu946kevQALO3uQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing Assistant and he was there when we needed the help and was just an amazing 1000/10",
"date": "2024-08-24T21:10:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Carina! We are thrilled to hear that Roberto provided amazing assistance.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5067332f-0c3d-47f1-9d7f-a8e6f57cf28e",
"author": "Tina Canabush - South",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvgZIV6_MMSIQ7QpZlUe_nRZLDSJCwNsoIt0hTO6lc322gYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto very friendly and helpful.",
"date": "2024-08-24T21:07:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Roberto is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c51bcd2a-999c-4abe-b048-85ea2275507c",
"author": "Gabriella Federighi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyiUatJkmTZJOaO6NTiENTWX6lZn9sp0H_53E5CLDuvpwHG14=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega helped me check out! He was extremely thorough with cleaning the unit. Made the ceckout process smooth and easy. Would def recommend! This is already my 2nd time using Extra Space Storage <3",
"date": "2024-08-24T19:24:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Roberto Ortega at Extra Space Storage! We genuinely admire your loyalty as a returning customer.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "61afc488-6a63-4e6f-9f88-eee200df47bf",
"author": "JusTiny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwr8IhBlnR-uqi2RySrcKP1Nu_DrhdZkvffNMpqCCKvTKKGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto the man took care of me today. Blessed me with a great deal and best experience and service 😁",
"date": "2024-08-24T17:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Roberto provided you with a great deal and excellent service. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "297617d7-ce81-4be3-b779-9becb02b5e72",
"author": "Toya Hoyles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDtri6K-NrALsAx1Pv-D0foO5FY6ab-uExEMKEuT__oHMqpZzW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto went above and beyond to assist me with my challenging request. Not only was he understanding of my situation, but he always sounded as if he was speaking with a smile. I’ll never forget this customer service. Much love to you all!!!",
"date": "2024-08-23T21:37:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Roberto provided exceptional customer service. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20f4dcd1-7b2d-4c88-a2af-1d5f377dce36",
"author": "Peter Salit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFqEbbaerQ64zaNsbxFFV6aqVw-1yao-XuWC9gj81H9Bkq_eC3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the man! If you need to store anything go to Extra space storage on central!!",
"date": "2024-08-23T18:49:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear that Roberto provided excellent service at Extra Space Storage on Central! Thank you for sharing your experience, Peter Salit.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "017deb58-55a1-4490-bc73-f3ecf0bfce16",
"author": "Alli Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj_Vwo4GBgYSdws_R-ZDuNRrNDDHfOi42CMrfVCK8ILrvT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was an amazing help to me. He cares for his customers!",
"date": "2024-08-23T17:41:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Roberto was an amazing help to you. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fbb7e4ef-f794-4328-bd38-3b1ca3b22d47",
"author": "Heavenlee Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVagT6DiT2e52ov9n4JAMNZeEJOHiJhLH_GVJ2C4Lz_oxPJ2miO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was amazing help with making sure we are moving out.",
"date": "2024-08-23T16:36:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Roberto Ortega provided amazing help with your move. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "715bf562-25cc-44ae-90c3-8cadb1f1e437",
"author": "P rock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7hbtosytp1ILdvMhi3SxXQ2ltZanVRrYx-FRiyoMBM_KzVEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage was perfect. Not to far from uaalbany. Customer service was great. Roberto was very helpful and whenever I had any questions he was always there to service. Definitely coming back at the end of this semester.",
"date": "2024-08-23T15:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, P rock! We're glad to hear that our storage facility met your needs and that Roberto provided excellent customer service. Looking forward to seeing you again at the end of the semester.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39595b2d-e102-4e02-8e6c-347083be80b4",
"author": "Andre Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWF1pZo_iNN2Edk0bkVNRh7zUVcJ5J1PUGCUSDnv4AKYrBOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best service provided unit was very clean and well insulated",
"date": "2024-08-22T17:36:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback on the cleanliness and insulation of the unit. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "94ce001a-7b07-4409-99ef-a593cd0d3f7a",
"author": "Mandy LeRoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSliVcxSfKELwWu2nKCsEc3tUqNbkr_pecVWTDWPLYHudgvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy, helpful and wonderful experience. Roberto made it a great!",
"date": "2024-08-22T16:43:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your easy, helpful, and wonderful experience with Roberto. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fdf5fc1f-d026-4f30-acc8-290e18aec16e",
"author": "Freddy Guaman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2kOG850ZgrdpLJ9T-6CgJMG46buM-Q0jYfsYsj2RICqlv8AwiGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service from Roberto. Thank you 🙂",
"date": "2024-08-20T21:24:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so glad to hear that Roberto provided us with excellent service. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9badfacd-c809-401f-84ce-d3de0d8807e6",
"author": "Diana Minchala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuMNM_237FnF83x2We_QOIzB-iUCVuF5zxtR9-N-qCOflY4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service & very polite",
"date": "2024-08-19T15:29:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad to hear you had a great experience with our service.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8acfd7a-b1b1-46b2-b800-baa857da19db",
"author": "Monique Smedley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITfM0fVAOEJS2b1l481T7GeFGHkjmnK8iNbfWlwoSnpClBVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place was always clean and Roberto was always attentive and very helpful.",
"date": "2024-08-17T22:23:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Monique! We're glad to hear that the place was always clean and Roberto was attentive and helpful.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "33431339-5b3a-4a9b-8833-15db7c13812a",
"author": "Serena Simpson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ7zG3nImfgSmnjNZ99Qzaqbv8kvniwRUIdDvJiDk1Q7j6Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and very welcoming.",
"date": "2024-08-17T20:33:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear Roberto was very helpful and welcoming. Thank you for taking the time to share your experience.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af77df27-c458-4c2e-b378-87ff267d32ce",
"author": "jason armoo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2iDC4_rVPNY3-LI45-p8lDGVhb7xODHSxY-Zf-sBU23Jv7iBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was so helpful! WILL DEFINITELY RECOMMEND ! Was quick and seamless",
"date": "2024-08-17T20:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Roberto was so helpful! Thank you for recommending us.",
"replyDate": "2025-07-10T00:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35991aaa-3729-4527-b560-402f2ee1b9df",
"author": "Cheyenne joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbdiMsBnc237bkLQspZvHdhKzdVBWmrFKlAzKcIUWv-zeiAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and friendly allowed me to view the unit and explained everything to me, unit and office was clean and the process was fast.",
"date": "2024-08-17T16:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Roberto was helpful and friendly during your visit. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:37:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e319f88d-7d94-4c46-acdc-f27631f8987f",
"author": "Rolando Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9pD3BNukcUi5laKSjCo8rkq8uODRynxKiIA1tbYrMsmtcfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service provided by Roberto!\nHighly recommend",
"date": "2024-08-16T21:18:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire the excellent service provided by Roberto! Thank you for sharing your positive experience.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33efd256-3137-460e-8dd5-330378eb3343",
"author": "Christion Joy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8wbpokJ6ea5TjJ3nkv6-VWAZ1u164rn9oZuZAawAHzMPULOxH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very friendly & super helpful!",
"date": "2024-08-15T20:01:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with Roberto at Extra Space Storage.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ff3c3af-079b-4082-93bd-67bc7086ed34",
"author": "pyramid scheme",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICmBHLoMOGhCQRAsmSDaKx3PK4l2E2Ebh8WeWnel4f-hKX9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "roberto the goat",
"date": "2024-08-13T18:39:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Roberto the goat had a positive experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d01c6ec-59e9-405c-8125-ffbff9d7a25c",
"author": "Willard Inscoe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoURji8Ssv9TxL7aX4Cv6Mb1BSK4hIMeREcLnITazR1FO5sQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto followed up after I acquired a storage unit late Sunday evening. Very professional!",
"date": "2024-08-12T16:15:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about Roberto is greatly appreciated! Thanks for letting us know he's doing a good job!",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6be0f58f-5bed-47d6-bf14-3f0bb2616c9f",
"author": "Gul Safi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwfHhUwkvREVMDKIGp26eKDsrXHW4dRBj4N8CttwCDhEFEiKE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto at front Desk , so professional and nice.",
"date": "2024-08-10T17:50:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have Roberto at the front desk. Thank you for your kind words, Gul Safi.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12e57058-0c66-4dc5-acb1-974f2324640a",
"author": "Dayana Idalia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJI9H2V4FPlktHyWbpwkXIwwvMdRJeLkgQ53q5M3RDRp3Fc4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-10T12:35:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dayana! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49479d2a-7639-4a10-b728-8886100ec023",
"author": "Devita Ashley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3HGLeT10GDQjYeMnTOTVMlMyPgedXmgIjYeY9h6CEDJW0Cw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very nice an helpful I'm happy with your services an would come back if needed",
"date": "2024-08-08T18:54:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Devita. We're glad Roberto was able to assist you.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e2a4d7d-300f-40df-b37c-904ddb233222",
"author": "Shelsy Vicente Gross",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEt8xOoVpZE8S1XoMJNWXbeiFthiMLByRfy9bqW0MpkONMeefVLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was so kind and welcoming! Great storage unit.",
"date": "2024-08-08T16:23:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We appreciate your kind words about Roberto and our storage unit.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "150cbffa-0c13-432c-af7d-91b9d3abaf26",
"author": "Debora Yangwa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgZB63DC7EJy2H25kzgbloGKuvFwfHd1TRAncT0pRekzVxRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roborto was amazing, we appreciate his hard work",
"date": "2024-08-08T16:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire the positive feedback! Thank you for recognizing Roborto's hard work.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b92b93d3-630c-4338-97fc-c4bc52a5a93f",
"author": "alisha blanco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7OmllpWCvsrLFASP8uuJsqAYMZAwvD45XMX5V83LUAL7RaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "thank u so much Roberto the unit was clean and ur help was amazing thru the whole thing thank u",
"date": "2024-08-07T21:38:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alisha! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:37:23.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3dbaf1c1-50fb-4147-84a4-b12d6fb866cb",
"author": "ernie Bien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVWqP8vZjJOV-5kP71yjVPkjmiM35gpdcqrD6eEHw2KxkDEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The sale manager Roberto is very professional and he is a very courteous individual (",
"date": "2024-08-06T19:03:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words about our sales manager Roberto. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8a1e1ae-cb26-4866-8d80-d51e035d7efa",
"author": "Jacob Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItlkPFGy_peQuiFrzqzxQPrDSi9Hn53sy7Q-z66LlrVVuIew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service 👏",
"date": "2024-08-05T21:26:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you had a great experience with our customer service. Thank you for your kind words!",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc16ec73-a1ae-4c65-bfb2-07c1b982a0d2",
"author": "tyreek kidd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaJIUcLeoC3tr07fjmaKH5T-RbnjzOesYUhLpV-vXh27bOxMaG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was very helpful and assisted me in every way he knew how to get me a secured and insured rental space. Thank you. Very professional",
"date": "2024-08-03T20:40:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Roberto Ortega was very helpful and professional in assisting you. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d540e2f5-7a65-4d18-adb2-61891a75c89a",
"author": "Keno Rex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwIXC0baaPH81r4c2mZ8pVM2Ke3DLlW-dDfD7suublEYMyXrgp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very knowledgeable and helpful!",
"date": "2024-08-01T20:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Roberto was very knowledgeable and helpful!",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e810d2c4-50ac-4872-8f90-cafe5f814949",
"author": "Charlotte Brandin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFq51Bpr5HiUMO-A2TZ9QAjng5QCHnseBx9NYWetWthmkYQJGIbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing! Saved the day for us moving. Thank you!!!",
"date": "2024-07-31T22:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Roberto was amazing and saved the day for your moving needs. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fbde2bd-8d85-4cb6-b057-2db6b8af8c96",
"author": "Allegra Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkzQqjnAFDRmgIRSgK4lzhhvxGWOZWA1fINi54ewzvXEsBIf5Fjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto personally helped us into our unit and was incredibly kind and knowledgeable! Thank you!",
"date": "2024-07-31T21:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words. We are glad Roberto provided excellent service to you.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d94bd4e9-b667-49bb-8d53-bd81a8cf3089",
"author": "Jocelyn Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI26w5zd7Ouia2U_eQmo4rddqD9AQ4-t-2Rz8MYX_Tqi5uF7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful , very clean very simple easy, Roberto was very nice an a pleasure to do business with!!!",
"date": "2024-07-31T20:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with Roberto at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b702447d-c27f-4908-a288-83cf4333f2cc",
"author": "Daniel Radigan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuDuThFXn-YoHY_rrXK6jXbwuylH4Lvj62WL0bznLurJlT5R8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was extremely helpful setting up my storage unit",
"date": "2024-07-30T20:39:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on Roberto Ortega's assistance is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0bfb134-dc04-4922-9a40-c9f53b8bd1fe",
"author": "john",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpgJTdkHJenPUmHzmSSviX4J8YKqQMVkBox9iE0olSgn6_8v3D=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-29T21:17:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating John! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:37:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1597f0c1-60db-400a-9d75-688849dcfc03",
"author": "Annecia Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvkThDkb6S0C-B4dGkFmnD9sHgTMbAgxgMV8xK8iXdbpHfwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone here was wonderful and helpful. They made this process easy.",
"date": "2024-07-29T20:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that everyone was wonderful and helpful. Thank you for reaching out.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "14e90755-6278-4aad-90b4-2527ec1df501",
"author": "m terrry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLitDH2xhOlzmfbCn6_QlP8wOesGm5KZQUPIvacWYmgkqCjbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega is the man. Very kinda and helpful.",
"date": "2024-07-29T18:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Roberto was very kind and helpful. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c183b4cf-7ee6-4ac5-8270-48ea00551af8",
"author": "Kahiem Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwpkOF3cRwiA3-UcNpzN-pfQqFsjQ7NDgA_lhsQXap4kI3-AM-yA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is and I’ll stand at worker and I appreciate the help when I asked him to help me out with a little bit of things",
"date": "2024-07-29T18:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Roberto at Extra Space Storage. We're elated to hear that he was helpful to you.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7d3d2a32-71bd-4faa-85c7-032cf1bf6af1",
"author": "Rahiem Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFV5Xd25itfxI1LFHXa8Ot9FEzniIyRPccC_TiQ8bHHOb7Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was the best he got me in a unit when there was none he got me in and out quick appreciate them them the most today",
"date": "2024-07-29T17:35:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Roberto was able to assist you efficiently and get you into a unit when needed. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "9d69ffc8-d9ad-4dd5-ae10-fa4dd2b44c6a",
"author": "Richard Judge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI41zGvPTtwptEJ-0yAzu27zycQeOrUiF4uCHH-YMgmjikWcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-20T14:08:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b055b0aa-a615-4105-a030-e9eed01bed76",
"author": "Steven Carney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNQOAuiBk5YkPT03KH4kRwawoTsPNPaL0Jbdp6KGrh5qkYYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was a great help in getting me moved out! This is the first time I’ve met this employee and I was impressed with his customer service and his outstanding personality! If you need any help Roberto is your guy!",
"date": "2024-07-18T13:53:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Roberto provided you with excellent customer service during your move-out process. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "298d2459-742b-43c0-8c29-62aabf28c534",
"author": "WE SET THE TRENDS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCJdYs87WcRKx9w-ptuMRk0SnkuQd9GPFtoj42KAU4WCAAueUkAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was very helpful and understanding to my situation trying to to pay my father’s storage who lives in a different town much appreciated. Keep up the good work need more people like this working. Have a great day.",
"date": "2024-07-13T14:36:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Roberto Ortega and our team. Thank you for taking the time to share your experience with us. Have a great day!",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "19b64fd6-af13-4d3c-b1d4-e3a9db098f26",
"author": "Erick Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJATuP7DLfOzJgMba8nt7--80ao0CDQG6xff3RvFhbEa9Kkaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto helped me be able to have a nice and smooth transition for my move. The unit was clean, as well as advertised!\n\nGreat area to have peace of mind while storing your person belongings.\nWill definitely use this location again\n\nMany blessings",
"date": "2024-07-13T13:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience, Erick! We're glad Roberto was able to help make your move smooth and easy. We look forward to serving you again in the future.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b4ec4214-53e8-418e-80ec-b1e4358120a1",
"author": "Maximus Canale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLl-Z3tnGSgdN7R4e8AyhImy8ddtiyy9kv4RaK-xC2WX_cwCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the man! He helped us out, gave great advice, and is all about business! I would highly recommend him to anyone coming to this establishment!",
"date": "2024-07-10T21:22:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that Roberto provided you with great advice and excellent service. We appreciate your recommendation and look forward to serving you again in the future.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7b28ece-5354-4f11-89c4-a7350532bb40",
"author": "Richie C.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUODDDUBqFflBS-t1DyDxNfeNg1QA9Nb-eNpBpw0lPK1G25RTXp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was the man and took care of me and my whole family! He knows how to takes care of people!",
"date": "2024-07-10T21:18:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Roberto for taking care of you and your family! Thank you for the positive feedback.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b3425f3-ebcf-4868-92d3-aa0a199c8294",
"author": "Obilly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtsIRwb9ZrRxlsYj2zLDjGZkcoQRgaJibReYOVLgwmfIxIDFc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was a great service. I came in and he was welcoming & very helpful. 5 star dude for sure!",
"date": "2024-07-10T20:56:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Roberto provided you with great service! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ddb0f8d-b321-4a3c-8af8-3d7f5cafc51d",
"author": "Sheema Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaYIdXm0XdKUWaM8L6u8inbv0ga6leTG14GmjtAVMsB-Cusg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love my unit it was nice and clean Roberto was really nice and helpful",
"date": "2024-07-10T18:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear that you love your unit and had a positive experience with Roberto. Thank you immensely for your kind words.",
"replyDate": "2025-07-10T00:38:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1c921084-abd1-4af7-ac92-1ac8d40327c3",
"author": "Andrea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIM3XnM3WLoX67JAkNy3xiCy2U5hK51PtkBJmukoHJ9cnNfig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very professional patient and kind. He took his time to explain everything about rates and what I was signing up for.",
"date": "2024-07-09T16:52:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words and are thrilled to hear about your positive experience with Roberto. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3ed62114-81f5-48f4-b7bd-666f13dbef02",
"author": "Stephanie Dash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBJMPvBiF4P9RLe-vtELFywxN2v-45xUAq2s29TnB-mCAqlvKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the Best!!! Very professional and customer friendly.",
"date": "2024-07-09T16:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Roberto! We're grateful for your feedback and glad to hear about your positive experience.",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2bb85c73-4378-452f-a1f7-01970043bcab",
"author": "Margarita Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5dgIppFaWXFwr6R9oc0tgA6etckakzFV_gYcdn5WMelp12A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-05T23:50:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Margarita! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5087e7f7-9557-4b98-b7d6-a6e7b5256f82",
"author": "Mark Seymour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbOVycUkPIDe1-O7-X9XZbX3tPOX-RocgqKV-hR-a0--ypEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "One Phone Call and one store visit I got exactly what we needed. Easy to do business with",
"date": "2024-07-04T21:06:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, Mark. We are privileged to have been able to provide you with exactly what you needed with just one phone call and store visit. We appreciate your business.",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9ba53e7-1931-4147-b501-825f51e40059",
"author": "Andre's",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhudpj16wfr2tfDG5wQF_LnQE2AA2RhsUGvy0HAXHWhKaFsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Robert was very kind and understanding good guy",
"date": "2024-07-03T19:55:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Robert. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91bc6e8d-1f27-4670-b1a3-412931f4a059",
"author": "Jordan Rago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2nkrRLf7aj3zx8APIEnalbmId_veKXnC5hWja25gRSv_ptw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Roberto is super eager to help in any way. He's got a big smile on his face and goes above and beyond.",
"date": "2024-07-03T19:08:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Roberto! We deeply cherish your feedback and are glad to hear he goes above and beyond to help.",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1c4bfc0-a79a-45dc-af67-51b4612d29a8",
"author": "New Game",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmwHwSTDtPeR6FQxR9_FVWrbMnsht5p6eQaQI-p8WSu3WTcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-03T17:12:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, New! Please give us a call at (518) 348-3844 if you need further assistance with your storage needs.",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73d33b27-8b2c-4c78-afe0-8c6455ff4604",
"author": "Kristi Mabe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk1mFLTRVC89iIqoC1hfrcD1v-0ofLm5V8u_nHyvKfA4E-Tg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Our experience was fantastic! Would definitely use them again and recommend them to others",
"date": "2024-07-02T20:48:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your fantastic experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97651a4b-6d51-4049-893d-c38998e6b564",
"author": "todd mabe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNzLOz3xhYiPYQkbn99gH2dURn3J_uSB3P5NKhrk_1vgpLKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service!!!",
"date": "2024-07-02T19:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Todd! We're committed to providing excellent customer service.\r
",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60f6f9ed-d544-420d-a864-7c33d33caf28",
"author": "Woman on Purpose Georgia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfsD7U5lsV5FAo7BdyjduXl_UeLAcH4zeWHMvA8Ls_bWOc_58=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto's customer service is excellent. I wish we had more like him. I really appreciate the help he offered. He went over and beyond. Thank you!!!",
"date": "2024-07-02T19:08:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. Roberto truly goes above and beyond for our customers. We appreciate your feedback and are glad to hear about your positive experience.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "8d11ade6-ad1d-4375-9c55-a4c3c7689f5d",
"author": "G WR",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU--g9RlGUKKxtvp4F8wojefKQc9KQaR4w5qTFBheEDlgEVwNBc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was excellent",
"date": "2024-07-01T20:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Roberto's excellent service. Thank you for sharing your positive experience with us.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5ba2cd3-53ff-40ba-8723-de5e2be06410",
"author": "Alicia Smarro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU5ZGItiqqp0N8ac89mrxTvM38B1wfrm6-u4QOWC7CvM0tBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-27T20:51:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Alicia. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "137951f3-5b03-4405-a45d-0936908c52d2",
"author": "Jay Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILRNd7eIqb55SSLp4HiBkB1YcZp5_z1vMRbtDJ6vtASLEfyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "He was very nice !!",
"date": "2024-06-27T20:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your review! We're glad to hear that you had a positive experience with our staff. If you have any further feedback or questions, feel free to reach out to us at (518) 348-3844.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c700e8ed-78df-4c8e-a42f-0b69cac2c3d9",
"author": "Shon Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMtZOsWh_IeWy7chzYZFCgq-yiFcTrnE41XED-mAX721Ft=s64-c-rp-mo-br100",
"rating": 5,
"text": "He was very helpful today",
"date": "2024-06-26T18:24:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that our team was able to assist you today. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0ea2297-444b-46ec-873e-426d4e6504d9",
"author": "Taelynn Boyce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu-T9sXS8PZsEr9AbGbqs3fbgawb7vZfTfNuqJO4T9PNjAQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best, his really helpful and honest!",
"date": "2024-06-26T18:18:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Roberto was helpful and honest! Thank you for sharing your experience with us.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a8c278a-7cba-45d4-84ab-120a158e90d1",
"author": "iii power",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHksOHcxN3gnEqCKyw6yUQn8OUe4Q0ZPKJKirVkGfNvuq4o2gi2w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-26T18:05:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Iii! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5632aa42-7379-43da-9c68-430e8d57f696",
"author": "Jaquan Pruett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXdZjLbiACUM9XZc8lsnOfK4_d6YmSa88BeAS17Y0zMbIrpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2024-06-26T18:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d75db9b-f229-45f4-b53d-8177eedad7d7",
"author": "Marchael Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL9O91OsH9n8dIuiVnCLONW7xhBZ2J6VvnfiD1g53kZ3VS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-26T17:59:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Marchael. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "842f128a-f189-43b4-872f-02dc4e18e074",
"author": "Olivia Dodsworth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwCCuH41TtqJfjsj_QHiJoG9M99O2VMDrseGxbPUt_3sKA8aU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is great! Made sure we got the best price for us!",
"date": "2024-06-24T20:23:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about Roberto! We're absolutely thrilled to hear that he was able to help you get the best price. If you have any more storage needs, don't hesitate to reach out to us at (518) 348-3844.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "992ce4fe-4dcc-421b-83cf-10f4c5c22ab7",
"author": "William Cantres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4uBoi8Rt03gCiTWp55K9qnDGbTwzxuiqP8aA3IohcGc81mj4e=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I met with Roberto to help me out in getting my storage unit squared away. The fact of the matter was he was attentive and responsive to my request! I was able to get everything secured in under 20 minutes. There still are decent storage facilities around the area. Give them a try you will not be disappointed!",
"date": "2024-06-22T19:59:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with Roberto at our storage facility. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"security"
],
"sentiment": "neutral"
},
{
"id": "301e9fff-cb8c-4e50-b782-a091443e9686",
"author": "Jeff Elkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaceojRH8HweWG02GkM5H85kf2N_eRBnYHr-mJDb4HJsgsnOfe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the man!!!!!!",
"date": "2024-06-18T21:26:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Roberto is the man! Thank you for the positive feedback.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f3c28bc-9d55-4ff4-92f9-aa156d0578a4",
"author": "Zachary Magnusson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkuY8PsAwR0EQN0OdtLHXGardD7EBXzmylXqlJn5cBBgObgW0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was very helpful and professional. Helped us take out the trash from our unit and went above and beyond our expectations",
"date": "2024-06-15T21:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for recognizing Roberto's exceptional service. We're glad he exceeded your expectations.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4f3a761-74be-4fe9-8a8d-65c5e8a62fa2",
"author": "Jessica Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkGqfgX9uJcD3yl18cezww5iU7YN_qY8tAha71wgENIpDH1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convient location and the manager Roberto is awesome! He's been out a few times I've been there on his golf cart making sure the place is safe and clean.",
"date": "2024-06-13T21:15:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jessica! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you!",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "30a86f7d-65ed-4f18-af30-82df26bfc4a6",
"author": "Callie Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2n1j3zn97iwZoooIYjvXZG2nPDeDg-uQP4sdTE4uXur6Lqp0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is seriously one of the best guys ever! Extra Space Storage here is great! It’s clean, easy to access and the staff is all really kind and helpful!",
"date": "2024-06-11T22:05:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that Roberto provided excellent service during your visit to Extra Space Storage. Thank you for taking the time to share your positive experience with us!",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5fa1b834-fd8c-4967-9fff-87e18ea82f04",
"author": "Sarah Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfUSIKFUZdf-vk-eFzGKJzRv50EZLVOgxqovDxSnfoKgNPZYdx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful",
"date": "2024-06-09T01:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Sarah! We're glad Roberto was able to assist you.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95cfd9df-f73f-4c49-b7bd-a843c46ceb73",
"author": "Nicole O",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv9-xJte7UuIfPZ6HFS2hwjkWQtHOd3KknmhxKY2IS6AdWoDLu=s64-c-rp-mo-br100",
"rating": 5,
"text": "If incould give 6 stars i would!!! Roberto is absolutely the nicest guy I've ever met in my entire life!!! Hes been so very helpful whenever I've needed him and I am very grateful we chose this place for our storage needs!!! Anything u need Roberto goes above and beyond to take care of!!! I know we r happy u will be too",
"date": "2024-06-08T19:32:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! Roberto truly goes above and beyond for our customers. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3936900-e83a-4264-aca6-04b07a947037",
"author": "Jesuloluwa Ebofin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbbkBoMbTfdLccg5Offzu5p3G7NUjzd6yL8LkNaZIfUPp_ybPN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was nice to interact with",
"date": "2024-06-06T20:47:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about Roberto!",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "708f3ada-9c9f-49d0-beb5-496998cd9eac",
"author": "Ali Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE_gnmW91qn-kJPA79teIgEYeVm7CQtqPw0yY_95wwBn4iklzb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love This Place",
"date": "2024-06-06T20:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:38:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6355a2ba-bf74-4966-ac75-b08b2fdfbf58",
"author": "Jasmine Wiest",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-OMlIZ4G9F1wTCdGD60r6f74SwDgbpgHckyWyjRp3v6wQiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We've been using Extra Space for almost two years. The manager (Robert) is helpful and professional. Nice storage units at a good price.",
"date": "2024-06-06T20:09:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with Extra Space Storage. Thank you for choosing us for your storage needs.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "942a3482-3c94-48f3-b941-c2e28d0a3ba9",
"author": "Kate Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX84ddljnLEaD36QRQCBzh7jIqjKy8s3HV_BN-mLx_ZaLbwb7Iy=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a loyal customer of the Central Avenue Extra Space Storage Facilities. Roberto the store manager is so extremely kind and patient and helpful. He made the experience 100% better than ever! Definitely use this storage facility!!",
"date": "2024-06-05T21:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience with Roberto at our Central Avenue location. Thank you for being a loyal customer! We are grateful for customers like you and happy that we could help.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06ab9733-f6df-4fdb-9ab7-ad8cfe105b0e",
"author": "Ashley Jurica",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxAOyluHJPWM4ZlGvaeq0NCGG-inpFdSzL6Xl3R-jdcKIp_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was professional, super friendly and helpful! Called me right back to secure my storage unit. The unit was clean. He checked in with me the day of my move. Thank you!",
"date": "2024-06-05T16:21:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Roberto! Your feedback is valuable to us, and we appreciate your taking the time to let us know how we are doing. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f033f8ab-2846-41af-a5ea-13d657272aa5",
"author": "Emily Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZQi_OivmLKU-fnVVHS8Vb9rxvmgj7YlpCTmU8mXnR8FQ534PS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and welcoming staff. Roberto was great to work with and help me get set up.",
"date": "2024-05-25T17:39:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Emily! Roberto is a valuable member of our team and we are glad he was able to assist you. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "14037baa-9d65-479a-b339-cd6361c1da87",
"author": "Jennifer Mudd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlSK6NHbXdZQ0VUZHhCBTgWR6hIeKS8vuV48kPNPxPep6zCFVC=s64-c-rp-mo-br100",
"rating": 5,
"text": "ExtraSpace Storage is great! Stored our furniture here for about a year. Roberto was so helpful when we were moving out as well. If you need a place to store look no further!",
"date": "2024-05-25T15:07:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Extra Space Storage! Roberto is a valuable member of our team and we're glad he was able to assist you. Thank you for choosing us for your storage needs.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aaa22a79-f931-4a3b-8378-342df0256ae3",
"author": "Phillip Joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGc0wcn1te0ar-Fw8zWcKlGgSD8SLQ1C9ykmSYwuPmYkUx6HI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Very pleasant Gentleman. Thank You Mr. Ortega",
"date": "2024-05-25T14:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our top priority. Thank you for your kind words, Phillip. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fedb4c21-c84e-401f-9ad5-16f5a60115a1",
"author": "Nia Stephenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdEKcc9U10y5XljbixVltBzjTfv0za6SqvcQkxeiZHd1RIZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-23T16:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Nia! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9f00134-c606-4293-8fa3-2b76d8a364a4",
"author": "Jackson Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQq85f7Ih4DdBbwgxkH9oTxM3pWQHRtZwLFh_9S7rcMpurEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and easy! Thanks Roberto!",
"date": "2024-05-23T16:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jackson! We're happy Roberto was able to provide a smooth rental experience.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55d5e2a-c59d-49a9-a125-3fb4dfd60eff",
"author": "jason ziegler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsyXqwdEfM_EaHy4ZN738GyRATmZ6uR7AVK2Fml98e2Px1Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place awesome guy",
"date": "2024-05-21T15:34:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d151a358-47c1-4969-9070-b92be059ecd2",
"author": "Rabi Musah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8cOKWJwlKjFMTWEyoSDYdG_KDBFD9FCrXP9ahtMoMkfF1sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is stressful but the part that involved Extra Space Storage was a great experience. The facilities are very clean and the units well laid out. And you can pull up alongside the units to easily load or unload your things. They also have many different sized units to fit your needs. The person on site who helps with unit acquisition and paperwork is Roberto. HE IS WONDERFUL!! Ask for him and all your concerns and questions will be addressed. He will definitely do right by you!",
"date": "2024-05-21T01:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rabi, we are delighted to hear that you had a wonderful experience at our facility. Thank you for taking the time to share your feedback with us, and we are glad to see that you were impressed with the cleanliness and layout of our facilities. We are also pleased to hear that you had a positive experience with Roberto, and we will be sure to pass on your compliments to him. We appreciate your recommendation, and we hope to see you again in the future.",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a45d9a5b-2303-4595-8853-40e131cfc24d",
"author": "Loosana Massillon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqJrPO0wXblZDD43CeBVGUAdyfTsrzBBsMO2Nl13270wx6TQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The unit was clean and Roberto was a lovely guy. Very friendly environment.",
"date": "2024-05-06T20:35:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Loosana, thank you for your review! We're so happy to hear that your experience with Roberto and the cleanliness of the facility has been positive! We are available at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eca40252-02af-4942-bc40-e972431be2c1",
"author": "Brenda Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZmbxF051tKxBYu87fECq9jg3N4z0EnkMXJhjUO5mzJ8JYDFY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service! Thanks Roberto!",
"date": "2024-05-04T22:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brenda. We're glad Roberto provided you with great customer service! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4422e0d1-118c-4826-bf2d-324a245e99c7",
"author": "Reginald Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXA9-21-Lz9yx13RbgRryP1UwlBUba1caOzUBA8BFY0vzE_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to storage! Roberto was excellent!",
"date": "2024-05-04T21:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Reginald. Thank you for the 5-star review! We're so happy Roberto could help. Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e1ff278-eb70-4850-9fad-1ea7bebf0eab",
"author": "J Real",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFlHg_d-Zd0lhOGYcj4zQ2U-Isokrt6pmxMmuzE2CEOKiUZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T18:05:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, J! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b8310d4-498c-425b-9f77-bd5dd1ba7ad7",
"author": "Matthew Dodd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJCwtCZSGTui7mgzb418z8zOrW5qG1CRbN9Ew7QWE7fjdoEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Provided great service and made this process a pleasure!",
"date": "2024-05-01T20:44:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matthew! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45b65cd9-b07d-4416-901b-ce3e6bc4588d",
"author": "Jayda Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyxyr36lASQ_PexbjUb6BlHsShDTUs9rprDOavfcCGTO6C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very nice",
"date": "2024-05-01T20:43:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Jayda. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85dfb01c-0118-46fc-806a-683209a0bdf9",
"author": "Dana Glenn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9iuWLnxF8cXFv6XGDSq8xHakdqtbaGepttKoXWj2e7WII=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-01T20:35:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dana! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b04699c6-e52d-48b9-b28d-9488a33194e5",
"author": "Reneece Skeen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQpvmykZVGADNTjYnld0E7B2qpuphhSNiHETEdKTmIjUrTijw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I worked with both Roberto and Chris and they were super helpful. Five star for customer service.",
"date": "2024-05-01T20:24:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback and are thrilled to hear that Roberto and Chris provided you with excellent customer service. Thank you for choosing Extra Space Storage. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "decfc8ca-4118-40b0-bc65-740487821b1c",
"author": "Kofi Asare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI2sSlBHwfRu9pPJMBhgSI6AdZfO2ShqvDOwurCUNEqEgfKxhN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service from Roberto. Great communication",
"date": "2024-05-01T20:07:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kofi! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a2afb8b-4438-4dc0-89c2-ab37dd534ce1",
"author": "Temitope Gabriel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuqn9jEjMk4eArhaX9KxjaKFHxP5JY8UDBwFB-HVh-4DJCXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful on the phone. Appreciated his help",
"date": "2024-05-01T20:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Temitope. We're happy to hear that Roberto was very helpful! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:39:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fdf18789-3834-4405-9c4f-ecdd9233ca40",
"author": "kendra Enriquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNO3sFhPQoGea7EzWDBiEAVKDhuQDN_pVk1f5y2QywHa_9XXM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best! Made the move in experience ten times easier. Would 100% recommend! 10/10",
"date": "2024-05-01T19:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Kendra! We're so happy to hear Roberto was able to make your rental process hassle free! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "525136ac-7a35-44b5-b8cf-67cdd2b1ae97",
"author": "Kim Espinoza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT6BmVe5PgIlpIObfigkUuTpJVb1PA10pSn3WEdliMryIG8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto did an excellent job in finding me an available unit in a short amount of time",
"date": "2024-05-01T17:42:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Roberto was able to assist you quickly in finding an available unit. Thank you for sharing your positive experience with us. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c475fefb-edb8-4953-8136-fb7eb63ff0db",
"author": "Sonya LeRoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlOTUrcX0U3b94XlA1xekm_xmKweTerFk2iAARyMpdwwupJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was so very accommodating and helpful. It was an extremely pleasant experience.",
"date": "2024-05-01T16:49:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Sonya. We're glad to hear that Roberto provided you with excellent service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e460d54b-7053-44d2-a679-15d8fe828278",
"author": "Arlene Ticano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdhO0NQfdFdeQhyqQ0vNJ_ikeuGMgOpKuDtOGJUr7BXrIqDCoGTw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing experience! So nice and pleasant to work with Roberto!! Will definitely use next year!! Roberto is an asset to your organization!!",
"date": "2024-05-01T14:46:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Arlene, thanks so much for your review! We are thrilled to hear your experience with Roberto was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72a913ba-8730-452e-a8c3-c2bc4cd84e60",
"author": "Bruce Handley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3U377ySr-Hdhrtf7KrdGb0cpOr2nP7DqfwGeNWmW2OH1Kgg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very painless with online registration and Roberto helped me on any questions I had.",
"date": "2024-05-01T14:24:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bruce, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8bb20722-06c0-47c5-aca7-4938571fed5a",
"author": "Vincent Walsh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNcd3Y_qko8kzPJFQVr1OVovPQu6wn80Nl3ddPGIDjzKUDf6M=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is very attentive and cares about his customers. Definitely would recommend taking your business here you won’t be disappointed",
"date": "2024-04-30T21:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Roberto provided excellent service and that you would recommend us. Thank you for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74eca90c-5ab9-4e8f-ba10-f356657d63a7",
"author": "Robert coberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhnklKXc3ad5PlPUr7WQWm5N_h0VoT9Fh6vKzXqqkk4_wfaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Space stores in met Roberto very efficient in his position over here at the storage place so I just want to give him a thumbs up with all the help that he gave me when I came in and made it very easy and very transparent with the procedures of the facility no",
"date": "2024-04-30T17:16:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Robert! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2cf3bb68-01b0-4df2-9196-daca3bac733b",
"author": "Telia Monet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8BsML1sH2ikrJvwiRfbaiIxPYdApuz3WeFvkJaXLHMlZ7sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was Very nice and helpful",
"date": "2024-04-29T17:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Telia! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please stop by the office or call 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8313eaac-8e1e-4064-9dc2-b0b054ab131e",
"author": "Ciara Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-82RkXYKOVmgnkuFGzl7lQax_JDVnwXOOqtlHR70icuSl6LM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice company 10/10",
"date": "2024-04-29T17:41:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Ciara. Security is our top priority and we appreciate that you have trusted us with your belongings! We want you to know that we are here to assist you with any further storage needs at 888-storage!
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5686eac-e8f7-4f10-93ba-4421f8564892",
"author": "Emily Hamer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB7YOCc-IkGuL2TPnZMRc63ZklBS1vPG3HAY712vyUdL866Fk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful",
"date": "2024-04-29T16:08:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Emily! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "47d7b08b-3d84-4057-a9b3-e1a3d86f9027",
"author": "jesus cepeda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhvRm8av78Ak4evs3UokkJmu56Oh1PeoZ9nHpTuRyNYWOonQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I spoke with Roberto he was very nice and helpful he made the experience very clear and easy.",
"date": "2024-04-26T20:37:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jesus! We pride ourselves on having a friendly, helpful staff and are so happy Robert was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b0fd2d7-15a5-46ac-a096-451efccb10f4",
"author": "SuturisticSims",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPCUlWz01_NB_akrYyijv5Ws7PIWa1_PbTFXUjGnWVPzCn-NIZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best!",
"date": "2024-04-26T19:04:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Suturisticsims. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1458f3eb-82fd-41b0-aacb-aed3c9487ed6",
"author": "Jeyssi Olivares",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqUjytLuexnSIsgH4_FrMvIm1JpqalaNsrf9_ThbeSoOu9JB0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Costumer service was amazing, Roberto explained the policies and rates clearly.",
"date": "2024-04-26T18:35:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jeyssi! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "59015f8c-800d-461d-b99a-17fc32de8628",
"author": "Christian Dash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUl2u8qDlTz1QmZ5nE4hgU783dWKdxiqh2PuI7BH6AEiQqpHAXf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto did great job helping us get everything settled",
"date": "2024-04-26T18:35:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christian. We're glad Roberto was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54c8d943-279b-4409-9796-f601e454db10",
"author": "Edwin Rojas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSYw68p9TV69O1mAck_Vq-HRO-ZlykCkaouYhzzU6KQEVeag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto what an amazing guy. Very respectful and more than anything, helped us out with any question we had. ( :",
"date": "2024-04-26T16:51:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Edwin. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0eaf7ddf-12e0-44e6-a29b-0407e1f700a4",
"author": "Sabrina Singh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYgk5buD2M7JLwT96sCY2mV61OSf74tb8lJ1fo7Mh-Or6zOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was extremely helpful and kind. Very patient and explained everything I’m detail",
"date": "2024-04-26T16:50:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sabrina! We pride ourselves on having a friendly, helpful staff and are so happy Roberto was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b6fb45e-6b4a-489e-b140-bf71bf4a21d9",
"author": "Alysse Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh-XFHK7fG3w-KcnUe_zSioTpIzrzAoIHW09PIAbr--tlV69sF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very helpful amazing service.",
"date": "2024-04-25T19:38:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Alysse. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "027c43ec-c92e-47fe-a9a0-0f41774f6d06",
"author": "Jesse Goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfZ1iE2zzGjCB6iNVWcz1mRjSuJqP43jJhlWHyNpJQMeNlYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great at the front desk, very nice and efficient with his work.",
"date": "2024-04-25T19:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jesse! We're happy Roberto was able to provide a smooth rental experience. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc5c9e6a-3fa3-471d-8552-722fa2ffb1ba",
"author": "Silent Properties",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXGBZtVRtBVGt5tie-X0t1au4WkcYLj2rpyRBCckB6ffjCWIU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is awesome 👌, highly recommend this storage facility",
"date": "2024-04-25T19:11:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Silent. Thank you for the 5-star review! We're so happy Roberto could help. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f05d2cae-2370-4276-87ea-c2b8b3075ac9",
"author": "Mercedez Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqgcFDh8Poy-UyxW6FUNEgLlxSoom7B9cOPOGxyhYlHsTGyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very friendly and super helpful. highly recommend!!",
"date": "2024-04-25T17:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Mercedez! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! You can reach us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6550cc8b-9f6a-4574-b932-2ca9c3c241eb",
"author": "Grace Firman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC9JCDi9Vpg38ouqjMnZo91xSTj8-VOVSfXFQCxOeJeiFS7PH2uQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great! Easy to work with and got me what I needed easily. He even gave me a call when there was 1 unit left that I was waiting on booking! Great, personable service!",
"date": "2024-04-25T15:23:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Grace! We're happy we were able to provide a smooth rental experience. We're here to help with anything else you might need at 888-storage!
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df35efc4-eb2e-46d4-85f0-529836791d0f",
"author": "Jennifer Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOg7t-O0NX_oUcue7R5gH21aw2GAj_MrsuWJTr4s3oXxXQXCPH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Roberto my daughter and I were able to find the storage for her stuff from her dorm room. Great and friendly over the phone with us.",
"date": "2024-04-24T19:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jennifer! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you. We're always here to help if you need us, feel free to reach out at 888-storage!",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce0d7c0e-165b-4f3d-8ee3-da8ceb828319",
"author": "Jeremiah Maeweather",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFQcHYT6vNSJ3a15fuBqgglfaqinGov0NX4hBQMPF7t-GG8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very attentive & very helpful. Great communication with me.",
"date": "2024-04-24T18:34:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jeremiah! We work hard to meet the expectations of our customers, and we're happy to hear Roberto hit the mark for you! As always, we're here to help at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8a62f25-9bb0-40c9-a833-8bba1caa7ffa",
"author": "Angel Sampson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCYxzLLwUH9Lol22a-hLL_taX_RJcbE2jgx-496jOUM0vG-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful. Glad to have my stuff stored here for the summer. Such a nice facility. Would def use this place again.",
"date": "2024-04-23T21:44:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Angel! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a877db1d-b932-4972-a06b-d30dc5ce07f7",
"author": "Sharima Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9KTsO7xG0E1OLyVJmz3m1IFlykKdaNSQNILGtAKhh83VGGcno=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto, thank you you’ve been great!",
"date": "2024-04-23T20:59:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sharima! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please stop by the office or call 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e470273-df4b-480d-b152-94c3815f956e",
"author": "MarQeese Dietz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5dfC9NVMcVQLLZ3G0u48vHUd1in6LUpUyCqYDi8dNG5PBnrY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great hospitality, worked with me very well, loved the service. would definitely recommend to anybody!",
"date": "2024-04-23T18:04:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marqeese! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01e4d267-a691-45e4-8244-4a5c444fe3ca",
"author": "Rosemary Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxRgvHH11Fav-Il9sT2oW3hc1d-H5bcHTyTVufsyIAH1YmJQo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very kind and friendly, he helped us get all settle and was patient with us while we tried to figure out how much everything was. He was very informative and helpful. He deserves a raise",
"date": "2024-04-22T19:56:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rosemary! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8a7d71f0-e164-4773-8984-e886e49f7207",
"author": "Destiny Barnaby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZEQkiz2sYeYb53KTKoYgdA21XahWjmodgyIaToJA0CEaukw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto , was very helpful amazing customer service. Efficient with skills and decision making !!!",
"date": "2024-04-22T19:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Destiny! We're happy Roberto was able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c54713de-5662-41f1-ab39-8fdfcbded3f9",
"author": "Christopher Hensel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAg7DomHE3dzbuCPJPm9vo04fgWq1b2iFWMmeAjZMQegKGHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "4 and a half years. No problems at all! Just didn’t need to have our stuff 5 hours away. Good luck!",
"date": "2024-04-22T19:17:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Christopher! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage if you have any questions or need assistance with your rental!
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "39daaa9a-7589-4a61-9456-63cd35214877",
"author": "Chris Hulett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVViVhace6PFi4AH3IYi8-0EPYLdTGc2QZcNcn4T8TIc-RkcQUejg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is very friendly and very helpful feel really good storing my stuff in this facility would definitely keep using this facility for my storage",
"date": "2024-04-22T19:06:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chris! We pride ourselves on having a friendly, helpful staff and are so happy Roberto was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "077a6671-0a8b-4e2f-ad88-1ca865eb71c0",
"author": "Medot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmqs1NVMD8AfA5J8hIf-SuEckl7cHLI3dVfx1A1RhgUI_gX_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Roberto was so kind and helpful I recommend",
"date": "2024-04-22T18:01:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Babyface_nae! We pride ourselves on having a friendly, helpful staff and are so happy Roberto was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aba023c0-fad1-4e21-89e2-a92509da7afa",
"author": "Leslie Deleon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNdQnpNIwQkO2TGvABBWoLRZl8RpWMGRbNEbY_ac4_E9Oc8Vv7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank You to Roberto, Made my booking process easy and simple. Will come back again 10/10.",
"date": "2024-04-22T17:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Leslie! We're so happy to hear Roberto was able to make your rental process hassle-free! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "420e082e-aea3-4541-add5-5589cdea9bfb",
"author": "Hassiem Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcDDHrY06Qqq7rr-XRnXmAzQ05YDaL_YQ8SA0zZRo7EBsJcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very helpfull",
"date": "2024-04-22T17:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hassiem. We're happy to hear that Roberto was very helpful! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d643ee83-5347-4129-9358-70354c4aaf14",
"author": "Yolanda Daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfJI2COdHfmtByn4c9ftyngqlcWTMwktO3EJ5gOASjaaHgSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto has great customer service skills. I highly recommend that you interact with him at Extra Space Storage.",
"date": "2024-04-22T15:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yolanda, thank you for your review. We're glad Roberto has great customer service skills. We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50d32ebf-fd1d-487b-aec2-ac50815ebfe1",
"author": "Jeanine Cappelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEeExyIK6bN4-ZjMC4rEIzwyJLcNLDdVuQTzHSSXdum60ojQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This review is for Roberto at Albany 1025 Central Avenue. He was very informative and accommodating while helping me make a decision for choosing the best option of storing my student's belongs for the summer break. Jeanine",
"date": "2024-04-22T15:32:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeanine! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Roberto was able to provide that for you! Feel free to reach out any time at 888-storage. ",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8066913c-5ce2-41d4-9a97-53f1144fe652",
"author": "Adriana Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxuUnWflhp2GOqHcqXv2pYU9Hji85EhB3yshvkIQo-qSLKoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very welcoming and pleasant. He answered all of my questions and gave a very nice experience. Definitely coming back here in the future!",
"date": "2024-04-18T21:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Adriana! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2021770-c6a9-4d98-9cbf-cfb24a48a38d",
"author": "Halimah Lawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII10B-FPi-8dbYPxyU5uVdalZblpqGblL3rBPSei2tGoUgzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was extremely nice, he helped us over the phone. When we came in person, he showed us to the unit, helped us with the payment process and it all ran really smoothly. Very personable and nice person!",
"date": "2024-04-18T21:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Halimah! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! You can reach us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1837a705-71eb-4e8c-b81a-24809ad89f4d",
"author": "Zainab",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-O0-xWqSz_6NtnrRPHCreUXkQvyBSwtZCwtjz4hd_uVgZ9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage manager was very welcoming and nice, the units are spacious and big for what your buying!!",
"date": "2024-04-18T21:07:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Zainab. Thanks for the positive feedback. We're so happy we have customers like you. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36159755-17a1-491f-b617-3cf07d55a804",
"author": "Sydney Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDtHS4mIu1S2mpGD0WQkP7OOWYuYviUYgevoObVMB8yevkGYg_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Robert Ortega, the store manager was very kind and gave us peace of mind about our valuables. Great service!",
"date": "2024-04-18T21:00:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sydney! We pride ourselves on having a friendly, accommodating staff and are so happy Robert was able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "75fb7dc9-0f38-4ec3-a87e-fa3f5e15706b",
"author": "Jabria Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzbcG889Nen20WfiPnTWZgSfgEg1SOrbFyaEo1o_ye65MVfRSV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was super nice ! Everybody should swing by the units are very affordable as well!",
"date": "2024-04-18T21:00:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jabria! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! As always, we're here to help at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c503a326-414c-4f92-aa17-a12b62ba53e9",
"author": "Miya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLirodYXsOzB00Vra_cnNo_i7Sdx8zXQKYddhdA_71_0x7jVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Ortega was helpful and informative. The store manager Roberto was friendly and welcoming. I would suggest using ExtraSpace Storage.",
"date": "2024-04-18T17:35:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Miya! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! You can reach us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee75448f-3cca-4b72-bcdb-88f211ed7a5a",
"author": "lisa adragna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQelmyzs2xHRp6e8mcH7pvITME3Y-8ldy6x4y0UsY_3pYoFvKmTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was super friendly very helpful and very professional!!",
"date": "2024-04-17T17:29:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lisa! We pride ourselves on having a friendly, helpful staff and are so happy Roberto was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d164568c-7f3b-466f-a76e-be1f3acb81fb",
"author": "Carina Coller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWj6vKZai2yJrxptymxRU0W6tWZT0KU4gMTUfQwwX9Zf4nrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and knowledgeable as well as very professional.",
"date": "2024-04-17T17:04:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carina. We're happy to hear that Roberto was very helpful! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f57d0698-c04f-485b-a81e-4f4352fe3bd0",
"author": "Tim DeJohn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSPNQzjkEl1Y7_zpnphefwmLzNmSNM7MOy2FGL5Kr2xQ52TDHb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is very helpful and the entire staff are great",
"date": "2024-04-17T16:06:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tim! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e068c32d-ac3f-4475-89f7-cf6434b196e5",
"author": "Veronica Farias Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw53iZXsTobB4L8NtWoEdqkGINxO5uyghR1NyoXYbs6e_zGk_vjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very detailed oriented",
"date": "2024-04-16T21:44:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Veronica. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50210c7a-e14c-4231-9218-c4fec38dfa39",
"author": "Sergio Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtUFFo6qgT2a8Cm3f_KxJY5zHCsPr2378GpGWdWnhDFagpew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very professional will recommend",
"date": "2024-04-16T21:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sergio. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b007427-4938-4e8c-b5ad-47c5a945e5b1",
"author": "Justin Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY7wkw4POVoPS7LXK4jx6utWQc4RFHhlZL-Xa92KbdZI530Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience! Roberto was great and was able to get me into the right unit at the best price",
"date": "2024-04-15T21:56:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Justin! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! You can reach us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "072fabdc-a848-46eb-8d05-2367976d5d44",
"author": "Amanda Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrJCHrZhZs5d0_mdB1S3lZm1g-JQt-ZLXY8LOZ7lh6wlHiVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very kind and efficient in helping me get set up with a storage unit!",
"date": "2024-04-15T21:09:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Amanda! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We are available at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6b8ec5b-f0c7-4938-af41-ba9d1b80fd7c",
"author": "Shannon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWDNweHi3_zjEzh8EjAmdlx9L94GUyQxj0fUehqycSSbyZThM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Storage space is a close drive up and easy to move in and out.",
"date": "2024-04-15T19:09:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mr.! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fbfa0b4b-8f38-4ef7-b176-1d02b0d43494",
"author": "Cristina Bonilla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoEA7531IpkL6acyJuznvEx0R8eDm583XFCqilud7xkQvgVLoS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and good service Roberto Ortega really nice personally",
"date": "2024-04-15T18:17:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cristina. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0be00e1b-1545-43df-aa4a-ffc0fc90fefb",
"author": "nick hardt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGX_SqsZLdPSdRxKd61nrSzPRr3pF7UkV9PVx-3HN3EFg9tA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is the man always patrolling the parking lot making sure everything is good… he even called me at home once when he noticed my lock was changed to verified I changed the lock….. Roberto for ceo",
"date": "2024-04-15T18:03:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nick, we are so happy to hear that Roberto could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "082be192-e347-47b3-a4f6-28dcab849893",
"author": "Jeffrey Haefeli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGX0lup15NU9YzBRMltzIho7O-gJAB-OXZu1YpOf3Rf7VIQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best!",
"date": "2024-04-15T17:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jeffrey. Thank you for the 5-star review! We're so happy Roberto could help. If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc1a43b7-fbc9-479c-b724-e5c868dc33e2",
"author": "Samantha Adonis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDxsITNyqdeRyxHUJTddT9JXsl8fHPC7xQ3uwRt7PwPghovaEBQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and kind. My experience was great. 10/10",
"date": "2024-04-13T20:03:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Samantha. Thank you for the 5-star review! We're so happy Roberto could help. Please stop by the office or call 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95c67cdc-b5c9-486c-80b8-b4676f32a5e8",
"author": "syndicate wolf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnx3g7euZ8OWNxEAJXZHLsK6aoElsqFm7dIyXJHnqvTFk-CUsM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice easy quick process Roberto was nice and very helpful 100% recommend",
"date": "2024-04-13T20:00:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Syndicate! We pride ourselves on having a friendly, helpful staff and are so happy Roberto was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "818510da-8612-4a03-bd8d-c528c2ab4306",
"author": "Sarah Swan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMrstvEXfc-HyojGyhbjr3QUg4XO7ZtXdAEN8-gRNPimCL3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with recent Auction purchase. Roberto was professional and walked us thru the entire process.",
"date": "2024-04-10T20:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sarah! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! We are available at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab4a0ab4-c93c-4f71-ae5f-af31044e132c",
"author": "Lindsay McD",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMvxWvyGx2c7VLcrkUtiuyZEo9Z-_rCowGFE4VlUfFqil2mMBK=s64-c-rp-mo-br100",
"rating": 5,
"text": "roberto is the BEST!! 10000/10 facility, EXTRA clean, and i know my items are secure!! i wouldn’t trust anywhere else",
"date": "2024-04-06T21:16:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Lindsay! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "59495cff-5033-484f-938d-41aa07b7534f",
"author": "Spike Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5Ok_gWDjZXmekwue5-41MQiBm_yksAUyZ7SGdJ3lqtphyh6uFOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Get place will recommend....Roberto is awesome",
"date": "2024-04-04T18:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Michael! We're so happy to hear Roberto was able to earn your recommendation! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac6a1b6e-5cc3-4b6b-b05c-ad459c5a9fc4",
"author": "Jason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUywWWHlQW8hN766Vbq5ICUYetkrDf3jQDxkXpSFWRacyPKPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good storage spot, Roberto and staff were easy to deal with.",
"date": "2024-04-04T18:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jason! We're happy Roberto was able to provide a smooth rental experience. We're always here to help if you need us, feel free to reach out at 888-storage!",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c2243890-5c1f-4a89-86cd-0037ea1c25ec",
"author": "Hayde Federighi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNIPmvCHkcQ5EdCVnzcXWYSY7ImTnZdMiC3dOjmyOaXAyW1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just reserved storage space for my college student. This is our second year using this facility, and we couldn't be happier with it. Roberto was amazing to speak with - so helpful and friendly!",
"date": "2024-04-04T16:41:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hayde, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1c69d56-cf70-48e0-b7ef-6da9b091c29d",
"author": "MLJ Excavation and Paving Corp.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVz5BnnVuh93fRRYVbNo9lh04KuXiiMiShxkFUTGbJhFVJwfMyGQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-02T18:36:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, #workriderepeat. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa2069be-ff5a-4147-9a70-41fe636c83c8",
"author": "Zach “Birdie” Henry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXHbtvEO_mmb9UE3QAkEbAiE4dFHy9QGuR-NfRnuG6wpUUfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T20:15:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Zach! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f263573-a84c-491c-889c-ae77db0b5ae7",
"author": "natasha popova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ13G_IPxiBuZNr4wbnz_WGTnJYcOWZh-jIsUCnx1TRGaSLMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you ever need a storage I recommend Extra space company which is located on Central Ave in Albany. Manager very nice person and very friendly, also price is very good compared to other places.",
"date": "2024-04-01T20:00:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Natasha! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.\r",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "05d34dc3-445d-4935-9c5f-2af05600bee6",
"author": "Jack Vooris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-L0QJPOU95Hw502it2iZijXRpzw232JbbbSgYJR8Gnq9BhxE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T19:00:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jack, thank you for your positive rating! Please stop by our office or call us at (518) 348-3844 if you have any questions.",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99b1d511-6eb1-4de4-bea2-11afa1f2e5b5",
"author": "Troy Monroe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEcHU6tM4Bimm9pP4529kbuulnScJAArY9X8x_I5XDh3YhA7cm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T18:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Troy! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb8df618-23a8-4b16-be9f-4b42f0527750",
"author": "Reagan Boera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXdNcUThCzU2EwdMXMiF04CdNYWMTGlNR53MKiqys3pjMt0b3d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful, approachable, accommodating, and kind. Clean and well organized establishment.",
"date": "2024-03-27T17:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Reagan, thank you for your review! We're so happy to hear that your experience with Roberto and the cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c775384d-7a4b-412e-afc1-d583b74191ee",
"author": "Rosa popa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhWpH22xgjUhCZ7btA-gycTTd_smtLMSYpC5iD3nzOE_e7Gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a pleasant experience Roberto was excellent Very kind and helpful",
"date": "2024-03-27T16:59:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rosa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91829c80-e182-4b10-86f4-b867a4b7a0d3",
"author": "Tiyannah Goldman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcPhGVwSUYYXU7fOuB5vHV4QGuXJP9NEbhHqvk01g-5wMu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is great",
"date": "2024-03-05T18:51:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Tiyannah. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be5aef27-b5ef-447a-8110-814bc958ea3d",
"author": "Rex Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqysCry_eT9Z8e-_4pFkNVd-xYtec22VJiOAePAG9bkk8CZW07=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience at Extra Space Storage has been nothing but stellar these past 14 years. The premise upkeep and informative alerts/ support has been the vehicles that kept me here -and continue to do so....Manager Roberto Ortega has assisted in ways to keep me informed with storage updates and billing systems. To that end I will remain a continued customer. Five stars!",
"date": "2024-03-04T14:55:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rex, thanks so much for your review! We are thrilled to hear your experience with Roberto was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c65a3cd6-432c-4a74-8ed1-341be357d62a",
"author": "Ronnie Etheridge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaqDv7NVB7LSoSA38AYndVtXOosB-BIJcYsMKYHZVU7Q07OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is awesome",
"date": "2024-03-02T20:17:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ronnie! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afaf02d6-2f44-4fe2-8539-1948e6f1a543",
"author": "Eli Litchfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVbGLgH64941r9YjQjvA11eg938GyY-wpgFuUQKzH_dq3kIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great clean facility! Roberto was helpful in every way.",
"date": "2024-03-02T19:43:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Eli! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "11d8a1de-491d-4de0-98f0-4ed87cfda940",
"author": "Aries Behan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTm9Jgt5JR4TLmXEI4l4UHNhUIJmLUXPA_Xa-Lts2B6MkPmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-02T17:24:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Aries! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42b2fbde-2f98-4a40-ab48-0f597bbfe263",
"author": "JJ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP4qR6KObW4hf1iC1IYMUAzZJ5cWMUj1IVRhO22eSnwZz5n-mGdQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto was very helpful",
"date": "2024-03-02T17:00:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jj, thank you for your review. We're glad Roberto was able to help! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!
",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8c7d057-87bd-44c7-9dec-b4b80108e763",
"author": "Gremlin1816",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0iETveO9I1HgnBS-Pl3f8D2XRqG2g2JJE01-3oOCjyNHV7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-02T16:58:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Emily! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (518) 348-3844 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c51735a-e737-43ad-82c4-c97478980969",
"author": "Algurtha Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwNus_o572HVzZQ2CehXXnmEyYiluSVsriMuf3grBi5W16hcSB=s64-c-rp-mo-br100",
"rating": 5,
"text": "it is a pleasure working with Roberto",
"date": "2024-03-02T16:36:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Algurtha. We are happy you had a great experience with Roberto. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0aa2788c-4bcc-4a0e-9ab3-215a9a7a9dee",
"author": "Noel Vargas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3zUDBhfleTfkYelhiz05K_sS7aTMhyTDnNZNd1kXxvHCiMQEiJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "A very good experience, I highly recommend it. Roberto makes you feel right at home and is very attentive.",
"date": "2024-03-02T16:24:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Noel, thank you so much for your review! We're thrilled to hear you had a great experience. We're so glad to have your recommendation! Stop by the office or call us at 888-STORAGE if we can help you with anything!",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bca2d83d-63d7-4bef-8dfc-fcf1fc43a5b2",
"author": "Lovell Henderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwUMzWF5CCfzf03pBsS_6N-yfiv_CI1txZrJEoRj2i35Td2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-02T15:58:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lovell! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:40:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b331eed7-2095-46c6-825b-ac14394b1427",
"author": "Williams Brothers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWp_ruJBuAbjhEZkEn1nSq7Qf-3BfmfX4LT0OBGrUw04U9jBfpP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful place",
"date": "2024-03-02T15:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Williams. We're committed to being your go-to stop for all your local storage needs! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c7e02c9-68a5-4734-89e3-677109609ae6",
"author": "Talesha Wynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCp1GGD8up5cri4P9DvNvLYcFofJFKKXyqorm_CetjLT17bC3X=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-02T15:48:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Talesha! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (518) 348-3844 if you ever need anything. ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "751b66d2-31cc-48e7-96a7-1f8cb4c6fe0b",
"author": "Angel Castro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOpxAK5l6aWVkcBaAhwuiyqUvAmL1unovhSNIDp_5ZnCLhz7qB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is kind and gives exceptional service to his customers. He made the process of getting a unit straightforward and smooth.",
"date": "2024-03-01T18:23:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Angel! We're so happy to hear Roberto was able to make your rental process hassle-free! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc6079d6-c01a-4bf8-b1c9-d0f70a15602a",
"author": "Jason Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOGITnUxwe5ESVdKsCjjZtfzGrCskuVCEaBh5rZQKGtyWzdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I never post reviews, but when I meet someone who gives such amazing service, I HAVE to. Roberto is one of the kindest souls I’ve met. Despite home having to come in on his day off, he still went above and beyond for me and my wife. Please give this man a raise and treat him like royalty. THANK YOU",
"date": "2024-03-01T17:46:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, we appreciate you taking the time to share your experience with us! We agree, Roberto is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f54fdab-236c-42d4-a4ec-0577acca586c",
"author": "Aaron Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkp92U2U7TntcdK1mnhaPZJ5MPdP9e4TuyjND4pqr9_dbg5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Was very patient very respectful great help with my visit",
"date": "2024-02-13T20:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Aaron. We're happy to hear that Roberto was very patient and respectful! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d69aa5cc-c40a-4686-a499-20012fdcfb94",
"author": "Cory Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsn5HU0ThWaKVklSMml64fKaq0tlGLDF4X6VqclVWqmht0lQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came to see Roberto as I was frustrated with Prime storage. He showed me multiple units so I have the one that fits my need. Thanks Roberto.",
"date": "2024-02-13T20:39:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cory! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Roberto was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "701ba548-b783-4ec1-8662-9264871feb5f",
"author": "Rebecca VanLoan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyP_51G1RCB8Jfv-CmD0I6DTstrkm7TdnR17PxyAbSLM_AuW46=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-13T14:47:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rebecca, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d57309a9-46f2-47d2-8c8e-2a7d64b11b20",
"author": "Gary Bloom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2O7MPgmxBMcU_nRT6aKjgsrAlWIIXWV1e26vU3HeHEdZStzQE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto absolutely turned our experience around. We were initially very angry with our experience. Then Roberto became the guy. He let us know the moment that our unit was left open by someone else. When we moved out, he let us use the dumpster to make it easier to clean up. Now that I know he's here, I'd absolutely use Extra space again.",
"date": "2024-02-12T15:35:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gary, we really appreciate you taking the time to leave a review. Providing convenient access and affordable pricing to our customers is important to us, and we are sorry to hear that you are unhappy with access hours and your rental rate. We appreciate your feedback and will be sure to review it internally. Please call us at 888-storage if you would like to discuss your concerns.",
"replyDate": "2023-07-10T00:40:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1d88bad3-c09d-4642-9106-161580dbc2ff",
"author": "G-Virus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuOg7SzCv2JcITrU1vbZSQTnCenv4zSbw-k2y1F2QHfFjNThQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great overall; went smoothly, no issues. Roberto was extremely friendly and helpful.",
"date": "2024-02-10T21:26:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, G-virus! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "061b9876-bf45-4c7b-9a5f-2e6505286b3e",
"author": "Tracy Spanswick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbZvnhehPZ1Ih330ESu2Sq7X39Xmv-v4awWi1CmfFR2vUlOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is very helpful! Great to work with!",
"date": "2024-02-10T17:40:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tracy. We're glad Roberto could help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1abc0467-2fe8-4df4-b758-8f891835f51a",
"author": "S Singh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIphSr8qbIgrla5pIulBSWNw9gWgLY7N1ImS2dmxhKaGDbGEA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service from Roberto. I was helped as soon as I walked in and was able to secure a rental that was perfect for me within 15 mins. Highly recommended!!",
"date": "2024-02-06T17:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sankalp! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "b18afac0-e488-4048-b80c-eec8fa4dee39",
"author": "Tristan Linco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuODzKehlMQ8vDMSDxu1NCtNcpqRQBxK481PEiuxGCz14_1v8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto is the best, made the moving out process super easy and smooth. The rental units are well maintained and clean, will definitely use them again!",
"date": "2024-02-05T22:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tristan! We're happy Roberto was able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0e05b550-2efc-46f2-bfb8-e94690ca277a",
"author": "Stacey Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2eGgAqxS29PpfNJrC2LgeUXgxYZZrK_Ui9CYxUPLhx_JMebQe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was wonderful\n!",
"date": "2024-02-05T21:47:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Stacey. Thank you for the 5-star review! We're so happy Roberto was wonderful to work with. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd861e04-1b8e-43b8-984e-c273909b24b7",
"author": "Rose Dwyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM1b3NjBPc1-rRsWRoohPxhdn7_1n10_zD0JD4tfMKBByLsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Perfect",
"date": "2024-02-05T18:40:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rose. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ded560b-b560-4ba4-a840-c11ac6953b00",
"author": "Wynetha Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu9aeDvPaP9QEI50PyJJu2xj_NZNiMCLUOd2IM4RbBKJuTjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-03T19:40:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Wynetha! We are grateful for customers like you. ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa49c514-e918-4234-b351-bace9fd04c16",
"author": "Rich Staines",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnHcZct8fTgQezNIceWNBCnAW3xhyY8PK2txmJT-VDzK8cJ7cW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris and Roberto were great. We got a tour of the facility and they met our price. Whole lot of fun too!",
"date": "2024-02-03T19:36:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Rich! We work hard to meet the expectations of our customers, and we're happy to hear Chris and Roberto hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ecfefcd9-00f8-43a9-802a-fd411e55bd36",
"author": "Danay Dare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAcy_7NHbsbCMl3MK8bFBo_LwidFkkk6joQdIHIMHIlWxc45BV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-01T22:06:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your rating, Danay. We are so happy we could meet your storage needs at Extra Space Storage. ",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "705ca4be-8d74-4716-8987-f3240a2ff88a",
"author": "P Kent",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4PCC1q8Wv1idSwpaBS5A8r1cOeZYhNVM-fg8508Qp0qEBaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very smooth process and Roberto was very helpful. Great experience.",
"date": "2024-02-01T21:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pamela! We're happy Roberto was able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd4f2ff9-7799-46ae-9273-81e1d5f8a266",
"author": "C F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIKHTGoCDhiAyV98-DTXw4FkzyyTle8adpOmftvOHWD2CNSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly Manager Roberto made the experience very pleasant and easy and everything was very easy to start the renting process",
"date": "2024-02-01T17:50:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "C, we are so happy to hear that Roberto could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 800-800-3456 if you need anything.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "591ab6f2-7806-4009-9651-8f4907faefaf",
"author": "Kikimo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4TGExwIp-pCMd1t3eiakrvWpl_XuRStALaWFDXE6tT_lyEoTn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone here is really nice so the customer service is a delight! 10/10 would rent again",
"date": "2024-02-01T02:45:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kikimo! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:40:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "534b48ab-c92d-4fa5-b830-e3def809ab18",
"author": "Monstress Snapdragon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIJ9_FfQoEnIPNkr5G407SExr-7LtT2JyTEj3b-KStU72SyZo-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-01T02:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Monstress! Thank you for choosing Extra Space Storage and please let us know if you have any questions. ",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "18d95d1b-6126-4ced-b6ad-e1d09b393300",
"author": "Hayden Schoonmaker (HayPanda)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRBQfIPH7-oVQSNi-J8mOlT-HpuPxVZuMseJVolZXYcR2g-v7x-A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-01T00:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hayden, thanks for leaving a rating! We're lucky to have customers like you. ",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0679460f-6610-45da-a5e3-b105e96fd664",
"author": "Dee Chin-Carty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1N0vJulO77AmKTl-N0e72tNhAt2Es7p1WEVZbE_gtH-3pjtIcqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing!",
"date": "2024-01-31T21:34:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dee. Thank you for the review. We're so glad Roberto was amazing to work with! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c3a2a06-7f0f-47e5-92ec-d8125ff561d5",
"author": "Meechelle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFhDGZlVSPZ7QBxupSmZbznDPmOvqF2GHDcIef6DmmKqb-o5pC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Safe clean place to store your precious item's! Would definitely use again if needed.",
"date": "2024-01-31T18:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Meechelle! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "4407111f-d02f-4e0c-9b53-edbeb3e5a69b",
"author": "TD Pena",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLdXFV88ygmvyH3BmzKcg12H2-TxoiCYcxkfrpz1cotl2g1O8s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Thank you Roberto!",
"date": "2024-01-31T17:41:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Td! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72ab7a39-a928-43f5-91a1-8568a6edadae",
"author": "John Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXNEhOgGwSu4YioYtD4dJMI2DnNlSMN28xCKe-wjG5qbXZLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store all your stuff! Clean and well organized! Outstanding people!",
"date": "2024-01-31T15:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "fdc69294-0d53-49a6-b291-3b5b08e38ed8",
"author": "william lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU2Kvt5T1TkvST_ZG5tFnjlnz957ZfzQToxwKlV6Jex-_eZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-30T22:49:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, William! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38571be6-b4ee-4054-9e49-490a2cae7f64",
"author": "Gaston SOSSA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7Cu_AVIxBdn2h0npTXFNQiJkomUwPIXhIXfggV1wYGlt5ItEp=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful experience with Roberto and I highly recommend doing business with this location.",
"date": "2024-01-29T23:01:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alex! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! We're always here to help if you need us, feel free to reach out at 888-storage.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e53df34-00db-47ba-9c00-828535b23e67",
"author": "Brittany Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInWW0BePIK9TxYYT4R6nTQiR3I3T-7zwiwJQj3iSDLYmW18A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-29T22:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brittany! We are grateful to have you as a customer! ",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecd3ece9-4f47-450a-bd98-eab00eff1872",
"author": "Rene Newton-Whyte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Pryhb4PMs6kUzvGT94YGbYlmMAj4Y9HtUQbRjitRJDBXsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is Superb!",
"date": "2024-01-29T22:29:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Rene. Thank you for the 5-star review! We're so happy Roberto could help. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4cfcf6c-eefa-4ad1-9ce8-9b288baca26f",
"author": "Lynn Dennis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUgvqZUKdSGHjFMSJwGwRq9VmNuoUI3hsoHYzLPGHZynprCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was professional and efficient in a friendly way. He went out of his way to help me as a senior just out of the hospital. The movers who moved my possessions commended his helpfulness also.",
"date": "2024-01-29T19:21:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lynn, we are so happy to hear that Roberto could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are available at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50abd37a-070d-41d6-a23f-a25376f2800f",
"author": "Susan Frasier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGjUgfYwHAKMxqH-yubKq-7X_xptLRfzTzHgYXWhc_dn6y8Zw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Extra Space is easy to work with for life changes in the inner city. Anyone with a housing transition can find their solutions with the many locations of Extra Space Storage.",
"date": "2024-01-28T18:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Sue! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We are available at 888-storage whenever you need us!",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e1d5c38-2597-4997-a1ab-649310d3c88e",
"author": "Clifford Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWpD3M3l1s72ywjGh1msWo7EZcLpTSv-Vt92dUz1DccLLAMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-24T21:13:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Clifford! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "597c8841-dfd0-4721-adf8-91c48aa87f54",
"author": "CoServ Corporation",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZKfZ2sGTt6ET15vqJJzFt37C9RKUyJET50eDVK_4VpSTN9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had lots of questions and concerns before renting and I found the place very clean and professional. I worked with Roberto who was exceptionally patience and polite. Very knowledgeable and answered all my questions with clear and straight forward answers. I was happy to choose this facility and rented multiple lockers.",
"date": "2024-01-23T00:58:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Coserv, thank you for your review! We're so happy to hear that your experience with Roberto and the cleanliness of the facility has been positive! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1839edf7-26f9-48c2-8ec0-9c00a315cf87",
"author": "Robert Bowman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRxpORgQt7rYnDhUPbiYjoEtaK9UfGA-QnYgqOErFnB3pl2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely an amazing experience.\nRoberto was quite informative and took his time showing me different units.\n\nRoberto is amazing, thank you!",
"date": "2024-01-22T16:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks so much for your review! We are thrilled to hear your experience with Roberto was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd0e21f2-4f05-43f7-bd79-f21f92d0f151",
"author": "Lamonica Suazo Ifeanyi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp2Qe-_Tz5Tj9u0fJJJXoFXAoimTwp4I8ywp7uoKdTtDC80UQalA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great the staff is awesome and the units are clean.",
"date": "2024-01-20T19:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Lamonica! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:41:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a3ccabad-1653-46b1-9f94-aaa89589e6d1",
"author": "tashmanie lionel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOsTj-BDQrGcOXhCeZO9EvfpBMsGRkNy5Eu7Q3L6bQP02OD7TJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-19T00:47:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tashmanie! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (518) 348-3844 if you ever need anything. ",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "18333d2e-4c6b-4af7-a564-34d7e3c2e613",
"author": "nadeem cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbsJL2FjApXf4vckKZ6QTXxHPdLuHhbYkzo4_IRfWxiTSZGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2024-01-19T00:12:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nadeem. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a808ab5-b629-4a5d-b8c2-05452eee341a",
"author": "lucille davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5d3NfabcbsKyGkWVvyCv58kCel3lCt9d19e67sim4Llu19Tv9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr. Roberto is the best of the best!!! He's always there for you when needed!!!",
"date": "2024-01-18T22:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lucille! We pride ourselves on having a friendly, accommodating staff and are so happy Mr. Roberto was able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee481186-1dc6-4047-b207-aa906dbb808d",
"author": "Markus Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFk83gEoVUO76trDd6BW0DBrA4CyNmNx8CLV8Zxc9tjJkMn-r5ZA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service, Roberto nicest guy you could ever meet, you'll would love it.",
"date": "2024-01-18T21:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Markus. Thank you for the 5-star review! We're so happy Roberto could help. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01533e79-fcb5-493c-a763-c0e55b534d85",
"author": "Jordan Haley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSV8sm9ZKC1p1dfW8iLvOLDCd9vmZScAHBmA6sJ5txuga3daVx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience",
"date": "2024-01-17T23:51:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jordan. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c237e56-43bd-4518-ad67-1d288dde6948",
"author": "Raliek Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEHB7lWFQGMJREcdDKeZHvqQg5gx5nHLDs3RC58-TlYkgXcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2024-01-17T23:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Raliek. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cde83dec-4195-4823-9fff-849b61e97e8b",
"author": "Charles Tierney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ3HkVT-wlJM21cYpDVXBgX-BUwERSaNOqkPCMGIuar9fHkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2024-01-17T21:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Charles. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "262bc933-04f3-4896-8a6a-6fff653b7176",
"author": "Chynah Mccalmon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImYx1FpBTAFaJ_cWGQ_K3mdvR7B9xWzoUegfHVBVDpfgEmiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great fast service!!!!!",
"date": "2024-01-17T20:19:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chynah. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a92345d3-f5f7-49ca-b396-555ff47b8a35",
"author": "Christopher Bonamarte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5WhTnipzhW7v0uiAr563nEtLVA1HdbhpWZBAKS9C3mp1cyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T19:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Christopher! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (518) 348-3844. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abf62e53-1f71-4a74-b323-0501d745ef1b",
"author": "Mario D'Antonio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoUWd2EmvSqY_NAZkHlrV7Tqs9aSye8NdaA_WijIV2tBmvmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing Made my expieremce. Seamless Great guy love this facility",
"date": "2024-01-17T19:01:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mario! We're happy Roberto was able to provide a smooth rental experience. Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1673579-a360-4e97-96ad-939344f2e345",
"author": "Melanie Bunzey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOonMuRlr5mynxeTpGq2_VUYK2UWVGXmtJHTNnt6gVqjGj9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T15:27:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Melanie! If you ever need anything in the future feel free to stop by or call us at (518) 348-3844.",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8df94291-d8ad-46a0-98be-fbdd39fb352e",
"author": "Vanessa Rosco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkUidEUroDSGu-7OKjaDu5UD-23sKnT-FbqWpL5og-ESnwjrF80A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had to upgrade my unit last minute and was super helpful with getting it all done! ❤️",
"date": "2024-01-16T22:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Vanessa! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd6eff51-6e68-450f-9b15-d68b9a082b1e",
"author": "de Sanmalo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3VRmy08BEHUaz4ce2LJmEkr9ux70felwGAVT7doCZAJusrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best value in the area, plus it's clean and well-organized!",
"date": "2024-01-16T02:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you De! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "e05ebd34-e8fa-4262-aa52-2034128bd3c9",
"author": "Ben Blodgett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUpE7QFuyetP0yD8M0Zgamz3AZUnESBRqys3XWVVKAQa-cWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great! Very accommodating and happy to help!",
"date": "2024-01-15T22:28:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ben. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac50e2dc-580b-468c-afec-c2e0e4b6175e",
"author": "Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1Vy19VaS5pUbGZWkKMfL_T3MYXbwQ6JKnPGuMHtrBmDdFnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-13T20:50:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Ryan! We are so happy you had a great experience. If you ever need anything feel free to call us at (518) 348-3844.",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3e41aba-d2fb-48af-916d-30afaa0d8a86",
"author": "Bobby Morrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_-54hTn4ylW5aK6EjT8zxiGfZfMv9ujKPQxqQpT6Z5Jajlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-11T20:26:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Bobby. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2dd7892-6e76-41f6-ae7a-fcb2906917b6",
"author": "Mari",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVW5BnfSTRHlRk55MqzvSTVndOhobPYuueMcprUGfyEQSIvMx6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is VERY helpful and so friendly. He Stayed longer on his shift to help us out.",
"date": "2024-01-08T23:06:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mari, thank you for your review. We're glad Roberto is very helpful and so friendly. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d6abb69-cb29-4a00-b7ae-f1cba7ddec9b",
"author": "Tiny Queen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhavhah-dO_SRCM9QOmmONDl22r-Pihv1OIS1HkTeo9LCyN4ij=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager was funny and great services",
"date": "2024-01-08T22:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tiny, thank you for your review. We're glad the manager was funny. We're committed to providing excellent customer service. Please call us at 888-storage if you need further assistance with your storage needs. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9cf5dd8e-d056-4117-9c59-2656f33a5568",
"author": "Kingboy PR",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxhBN4RmzL7V4FrPRg5q68OY-ooNc1Kk7BTcJH-fnoD1ceDCQq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto great service here!",
"date": "2024-01-08T22:20:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kingboy! We're committed to providing excellent customer service. If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79abde79-046d-4d8d-b716-5e8e543a2eb1",
"author": "Adam lord",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPfPE9VVfV9RbX7NrRTVmX5u0fzMleosJKwAhHFxb6JIu4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing place to use",
"date": "2024-01-04T22:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Adam. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dab59566-26a2-4872-a78a-00509c0b4cf3",
"author": "Dan Kolodziejski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXfMmeQuVWuwNtsyFjwG452yJzaFcHLdUEI-VJrXvevlzpvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and easy experience 👌",
"date": "2024-01-04T22:09:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dan! We're happy we were able to provide a smooth rental experience. We're always here to help with storage at 800-800-3456.",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa63ad98-bb1f-4fce-84a8-3b20c7f2f720",
"author": "Matt Cerulli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDsjUwmb0K4O0B2AXchrJ0mPra100nnD8EvrEjw7lrmCMn-Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-01-04T22:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Matt! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69434404-3414-4b93-bcc2-6c0a90a785c9",
"author": "Thomas Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeOsJbXNiKSB0iowqq6qoPdD36H0O1eLXJJDw5F94sedKKbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-04T22:08:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Thomas! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:41:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f22bbb28-257c-442c-87eb-729933aa80d7",
"author": "Cae Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZN_s4qdqmDSn8rgDjBCxzbZstwOMrziD7jecKG9VVFE4BxE81=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto was super friendly and helpful. I'm extremely impressed and pleased!",
"date": "2024-01-02T22:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Cae! We pride ourselves on having a friendly, helpful staff and are so happy Roberto was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0caec044-2787-4933-8f4a-f059758ffc32",
"author": "Crystal Capozziello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgzbXk2sC1BVs6jMoVW9Qjl0c0KTHCbUTRRg4QOkSgsXupeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "He is a blessing💫",
"date": "2024-01-02T20:59:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Crystal! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8b887a7-a408-4543-9471-79e9ba0ffb85",
"author": "Rudy Ashley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcMFNFoVOCZyHwzL5gfo4HlpVvm1OVyuGGD-q2DAGUksP9eG0=s64-c-rp-mo-br100",
"rating": 5,
"text": "friendly people working there it's a clean place I'm happy with it 👍",
"date": "2024-01-02T01:13:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rudy, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we can provide that! Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "36168007-5c17-4ffd-86b1-7fb3399c9960",
"author": "Jennifer Markham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh6ahs6Ss7-EVWNolFnSe1SZUw6-TLPzLqMjT7pHwFtrvD=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have very good promotional rates and help to always keep your cost down when you speak to them.",
"date": "2023-12-30T22:09:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words Jennifer. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d1347bce-78ac-48c6-8f4f-cfe4b180aaef",
"author": "Carlos Llandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAExc0USzXidKwibh7aDa8EI7Cv2MXxl7bnhmBIU201KJjfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-30T19:58:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carlos! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a66463c2-382c-47ea-ac6f-ea65db3064ff",
"author": "A L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPjgywNOmJ0-r-MyFh-3M3yRiXLSGuwQu6dO4aVIZAsAOX1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto helped us tremendously. We had an issue with booking online and he went above and beyond to make sure our needs were met. Def recommend 10/10!!",
"date": "2023-12-30T19:56:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi A, thanks so much for your review! We are thrilled to hear your experience with Roberto was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f512c565-cbee-4cd1-833c-8ba18764b9b8",
"author": "James Saperstone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNUiXUr6EIJN6tUiHkLqZS4UzLQDlR2o47NT-fmkHWrvPgGMcU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great gate keeper Friedly and very helpful\nThis guy is great",
"date": "2023-12-30T19:32:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, James! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "81aaa641-9a3c-43ab-abc9-09ecb220525a",
"author": "Lisa Ortega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWm4ijskgbSF-GaIEJX0Qf2BF1Emtcrr2bgyWyeGrrLsRS1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-30T18:05:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Lisa! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c163d920-cf19-4e68-961a-7a7421c065f3",
"author": "andres arrubla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu3i8gvxEWMWY25_T7Akd1bT2L6hvaAXlrxkiI59eWxMSyQi-9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Owners nice, storage looks clean",
"date": "2023-12-28T20:24:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andres, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a361aa86-aff1-4cb8-83b2-61006cc29818",
"author": "Natalya Porcello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmcdBSwMdeqmPu2DVdcohZlzmekoSoVTiuH9A6GBVCSpz6t1c=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s my first time renting a storage unit and I COULD NOT be more happy. Roberto was warm and welcoming and made me feel safe here. He makes sure my stuff is watched 24/7 and Roberto takes pride in making sure my stuff is safe and he takes extra precautions to make sure no one else is accessing my unit. 100% recommend coming here!",
"date": "2023-12-27T22:00:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Natalya! Providing renters with clean and secure facilities is our top priority. We're glad Roberto was able to meet your storage needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ee73d21d-6b87-4960-b448-3624e506103a",
"author": "Chris Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA_M4dv9OdHz61Q1AzWp3h15XP9TYmNINOXxIkLR6TJGFY3CrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was jovial and helpful. He was amazing to deal with",
"date": "2023-12-23T17:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Chris! We work hard to meet the expectations of our customers, and we're happy to hear Roberto hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "94cea33b-0bda-4f12-9fc6-0c8eabe5c033",
"author": "praneetha patnaik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCmxhA4AiksjhGH-PAIrcndQkRf1Sey4FDZh67FWBQIQWE_mxd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto Ortega, the store manager made the process very easy and quick. He was patient in answering all my questions, and WITH A SMILE. Would definitely recommend this site especially when Roberto’s around.",
"date": "2023-12-20T21:42:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Praneetha! We're so happy to hear Roberto was able to make your rental process quick and hassle-free! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7444209-257e-497c-943f-663871b023a9",
"author": "Andre Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjBOzQ5G7UlFIg5Pl8bO2ZFiByZRUbULCRS-qc7tsuPJ_axCRU=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-12-19T12:48:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Andre, thank you for the rating! We're happy to hear you had a great experience. ",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f29135d-6326-44a4-a83a-2476403912d8",
"author": "saggitarius2311",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLFlWWRV7_gNbltAEmOHeIecgapCVcBT5sNjU22yfEcOa2uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great. He gave me a quote, walked me through signing the lease and educated me on policy. I was able to book my storage ahead of time for a whole month. I am very grateful to him!",
"date": "2023-12-15T16:06:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Saggitarius2311! We're so happy to hear Roberto was able to walk you through your rental process! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b2a8f86-5970-4006-83f6-fccec80ab7f7",
"author": "Kenneth Devoe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxx2UbeZSpzEps3kV454vR6DeWVHCI6Kr5jC4NFs3m_NgJug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto, the manager, was super helpful and went above and beyond to help me get my belongings into storage!",
"date": "2023-12-14T23:21:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kenneth! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7f96af4b-192d-480e-b135-d5378941d51a",
"author": "Robert Mulder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjZnm9jwMkjSWVMPqF6stAN7l3GQosu0UJs9HwUnHMR_5MuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-13T21:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Robert! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d9d0fdf-993a-4634-a1ea-201f7cc82511",
"author": "Tina Maier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeVEBsRlrSXSlZjWye8MoyyXneoVAqsJ7uNbZjfOzGi2na542S=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberta is absolutely amazing best worker EVER. Gotta problem call him. Service is five ⭐⭐⭐⭐⭐. Just amazing.",
"date": "2023-12-13T17:44:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tina. Thank you for the review. We're so glad Roberta could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c986a791-24c7-4318-9b48-3951d530e12d",
"author": "Malachy Cashman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwqgSGITMa_R4L4KmkZ90HFGomCQcxm-QWyrQ-kbdeKujumA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was an excellent help getting us moved into our storage unit, the space is great and secure, the prices are good!",
"date": "2023-12-11T20:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Malachy, we are so happy to hear that Roberto could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're here to help with anything else you might need at 888-storage.
",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "11ce3368-ea60-41ac-8664-bcd5a7209b77",
"author": "Shivam Barot",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCIzPKeXFA4W8HZPhXOwjxDvfmxvyCskFSaLnd8sU4stjT-yzd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and Roberto was very kind and helpful towards me and my friends. I recommend Extra Space Storage to anyone who needs a place to store there items .",
"date": "2023-12-11T20:57:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Shivam! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03052e1e-8cb6-4922-b521-a5c4ffda4047",
"author": "Rj Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiaGMty1xbhf1aQJRiXM_MxqqbfPhT-52dyks0ZvD2tKSDHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! As well as very kind to me and my roommates! I’ll only be keeping my storage here from now on.",
"date": "2023-12-11T20:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Rj! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4733545e-84cd-4578-bf9f-2a7d9a11981d",
"author": "Edwin Melendez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvselTYVSKsc4O5KEjEQBoW0VMhnRT0N6BS0cXYMB5EIq8Eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and helped me with everything I need.",
"date": "2023-12-11T20:52:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Edwin! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf79e86a-e0ea-46fd-9237-bceffa65b47c",
"author": "Mikhayla Solé",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_0bEMWoV6p7WBUqWgwSMjsR7_yBFBHY5Pyxn2zltt7bhg_mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto the manger helped me. He was so kind and efficient. My original locker had a leak and he found me a new one in less than a minute. Check in process was super smooth.",
"date": "2023-12-11T20:15:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Mikhayla! We pride ourselves on having a kind, efficient staff and are so happy Roberto was able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2823f8a8-2230-47c4-a850-ce1b2ff8e652",
"author": "Juan Ricardo Suarez Olaya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG0WlQwwZYZ3R5arZvunczgEQS2AF4RkDwW5BSi9OsbTkOF20=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! Roberto does a great job! Units are great and the space is great!",
"date": "2023-12-09T19:14:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Juan! We work hard to meet the expectations of our customers, and we're happy to hear Roberto hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd8a56bf-dc07-493e-853e-2f519688b38c",
"author": "Chad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIYA3eTaBEbTwmKavvZ4xnaDcs9CJ8txt84WT_UrQqEBLM5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Spoke with manager Roberto and he did a great job getting my storage space. Would recommend Extra Space Storage in Albany NY to anyone",
"date": "2023-12-05T22:39:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chad, thanks so much for your review! We are thrilled to hear your experience with Roberto was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcddfd9a-bc62-42e2-ac7b-4d77970cb5e9",
"author": "Shelby Vanalphen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIUJyZ91M77_xf5NC02egWDIpcVrVtxKmKQR7Xkq69DC51IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing and very helpful!!",
"date": "2023-12-02T20:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shelby. We're glad Roberto was able to help and was amazing! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1094d8e3-ffd3-449c-a752-4c1aa5d666d0",
"author": "Ares Ares",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpEck7ax-Mn0-n4qQRZO2sKTE3lv9UXK3N9pxxv4Q1BV9-ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-02T19:22:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Ares. Call us at (518) 348-3844 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9aa2db1-fb6a-4de7-b34c-d7058c59679e",
"author": "Dragon Witch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo7aZAuSu8V6hAi9biiSVe8bAiM1T7zuMoIGgU5rymSLZ7SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is a hard worker, very understanding, helpful, easy to talk to. Love the positive vibes here at Extra Space Storage.",
"date": "2023-12-02T18:19:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dragon, thanks so much for your review! We are thrilled to hear your experience with Roberto was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51b2bdd6-afdd-4a62-b2ae-239f1b498bee",
"author": "Shane Taft",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqp9nNWBm5U2EQSn2Vdu6QUCDNZ5tHGKzrbuItAHhTlJVa-3Wk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with Roberto arranging for my move from Washington state. Super helpful and easy service!",
"date": "2023-12-02T18:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Shane! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41061431-b6bd-4e9f-81c9-202b7a105191",
"author": "Mike Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOldLbrBt0n0iBtyyJfkSQ97hUD2ciJxXryuTpSfDZbns30w=s64-c-rp-mo-br100",
"rating": 5,
"text": "After renting from Extra storage day have a excellent job from leaving Roberto has done excellent job withe every way to help me remove what I had do.No question about it number one.",
"date": "2023-12-01T18:46:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike. We're glad our manager Roberto was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b1c8a80-f14e-413b-bb0c-35c692e7fd3c",
"author": "P M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINPxSwbk_KBNRJLjSYfHPWomziWITX8XD12tCiiPX4HQv4qHUc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very friendly very professional",
"date": "2023-11-29T21:20:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, P. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc94d3bf-c9c0-47ef-9bfd-7b70bcab3def",
"author": "Alesha Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgd2JZnuKfBHtYoRHJhbcUL1J55cZXW0DwMAPO2X7uQpd6Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-28T14:59:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Alesha! We're happy we could meet your self-storage needs.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "741a827e-7878-4270-9208-7574cfd97b34",
"author": "Joshua James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqiL3RyGeF0lsw8yE678ZEp60yOowpM1AMQCmZavWKnTj90sA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2023-11-20T21:17:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joshua, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36757d5b-4856-4c45-85e3-b24c8b92f049",
"author": "Natasha Nugent",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr-yS7MewFDLgn9Yz_41yNqIFBusO5Z5Qi80Yan-Nb4bPQE7kdSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best!! He got a perfect storage space with tons of lighting which makes me feel super safe while I’m here.",
"date": "2023-11-17T22:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Natasha! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please email us at customerservice@extraspace.com if you need anything!
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "4d383111-6040-4331-88f2-80d274308d2d",
"author": "Nitalia Naeem",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5PP5Wozd0g8Kl7ARWXe4SQJ7N_vHytPJ7G5949l55RYIhVlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great! Seamless process to get started!",
"date": "2023-11-17T21:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nitalia, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! If there is anything we can do for you, please let us know at 888-storage.
",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a4e3120-efa3-4e54-8e46-908674ba51b5",
"author": "Rahleek Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyuV_PrIz4G30A79D15wRJBYM-e2CIOOKnFM6pgceTQqL4Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was excellent and definitely gave me exceptional service!",
"date": "2023-11-17T20:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rahleek! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at customerservice@extraspace.com. ",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "947a3a45-e56e-4072-849d-4ec0bbc74579",
"author": "نواف العنزي",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInK-Iyd7WEPT-KCmaW2iR8npxrQilWR-03eREf466yjmA1HA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best he is very helpful and friendly",
"date": "2023-11-17T19:11:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Don’t hesitate to stop by the office if you need anything. ",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c81575d-a47f-4f55-b0ff-4662e01dabf5",
"author": "rita martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdjSa8vgSzGEhwN2kJ01T6Jbi0oXBtuWRRG3f-17lEm-ZlS4MC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service, informative and very cool‼️",
"date": "2023-11-14T22:10:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rita, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08aa6718-fe03-40f1-bd28-ffc684762779",
"author": "Michael Laplant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlp4vpVYao3kABQAQdZzY3c7_M2MVH931T8_-KaqkUWHVYKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was so helpful I will do business with him all the time.",
"date": "2023-11-14T21:33:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Michael. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e65baebc-6e14-4fdf-a3b0-5bbfda6907dd",
"author": "Çhəəkşž Peart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKatJY-7-Pcsqp27E-eL9dqMIeVXODaLwU8S3UV8dvRubKriw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is a very kind and genuine man you can feel it when you walk into the office. He is very knowledgeable of his property and keeps it smelling good and clean! I highly recommend extra space storage make sure you come see Roberto he’ll make your day!!!",
"date": "2023-11-13T21:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Çhəəkşž. we are so happy to hear that Roberto could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:41:17.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7caf010d-0fa9-4dca-864f-cd84e0c31109",
"author": "Shawna Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbk_VpChewA2FtW9Jbuucd9MBzyTONY-yA8Xb6Kvwtdub6bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful throughout the entire process.",
"date": "2023-11-09T21:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shawna! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d49f82d3-b92c-4550-89f8-eda10f4ea727",
"author": "Lacey Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtNcMU-NaN0ObmPXiQxjcx8_F-ordCDWrGW9HdgdpwUZ6c-IGpUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto road us around on the golf cart to the storage unit.He was was helpful.",
"date": "2023-11-09T19:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Lacey! We're so happy you had a positive experience with Extra Space Storage. Don’t hesitate to stop by the office if you need anything. ",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6456f9b7-338a-4b15-b404-85b01d720c9a",
"author": "Larry Flip",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl-pzpXbFgWU8KKFtQnivl9440Gsj553_1S8Czg0HAiXC8GQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brother Roberto has been doing an amazing job keeping the grounds clean",
"date": "2023-11-08T19:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Larry. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b9c79349-854d-4293-a691-85313827df87",
"author": "Carroll Headspeth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXxvXjD57PdG3yi52bAEdGpLlNcYZnmnCTcT9oNpIAdh6clg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very professional and knowledgeable.",
"date": "2023-11-06T18:37:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Carroll. Thank you for the 5-star review! We're so happy Roberto could help. Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09b0e61e-c3cb-49f9-b160-a52af0ef2658",
"author": "oscar wiecek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9T9TLJaPvBFidDy004zl81ac5dRKxKPQ6K6x0pDBzN6prpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you come here, talk to Alberto, he will make sure you get what you need! The experience was quick and informative, exactly what I was looking for. He was very nice and understanding with any of our questions, and helped us meet our expectations.",
"date": "2023-11-04T21:08:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oscar, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alberto! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a299c159-877f-4475-bc4f-6b4e0e42bf14",
"author": "Spear Broadway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtS6lCi_nSrbjAAi2yLIC_Ay2n9QM3c8J6qX2NK_uYS7Omag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hi, best service in Albany.\nAlberto really took care of us.\n\nThank You!",
"date": "2023-11-04T21:02:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Spear, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alberto! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4667051-9506-44ab-8126-f23fe9f0f620",
"author": "Work Labs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNDhpxLBkd26TCFTJkRQbB5WHFXvM2aqQ81YR11QOEdNY1h4rv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing from the get-go! Helped out with the storage size I wanted. No frills storage.",
"date": "2023-11-04T18:41:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Work. We're glad Roberto was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d504f36-19dd-48da-b2ec-73793640f223",
"author": "Dave Longo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-cuubvKc9OGvYGmDgAyVypk34aSkO9NdP9aRZOvnuLncq_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sally was great seamless experience",
"date": "2023-11-03T16:11:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Dave! We're so happy to hear Sally was able to make your rental process seamless! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe5d6223-dd96-4edf-a72f-34c425b16a69",
"author": "Leena Ketchen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXvYQf4gJb0iP_6-J_BhJXdBzd_ATCoLc-3-_7ZRPOnRcnsAj6zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was extremely friendly and helpful. He was awesome!",
"date": "2023-11-02T22:06:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Leena. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8070f5a7-cd9a-4d0c-8d23-35101b2c533c",
"author": "Omar Smoot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2FMWHflQlew37R5SGKE18rgy-aJzsKEYh7PJoWfH03yDLOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was awesome great at his job because of him I will refer people here.",
"date": "2023-11-02T15:17:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Omar. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "064a9756-1b8b-4720-96e0-77d92c5f634d",
"author": "Harrison Somer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzraQKy7NfZRNoCFUJBmDDzOSyHmKxJMF-5Y-FbG-Yq4L94w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and accommodating.",
"date": "2023-11-02T14:46:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Harrison, we are so happy to hear that Roberto was helpful and accommodating. Thank you so much for choosing Extra Space Storage! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13b4a4e9-e080-442b-93e3-02703bfac477",
"author": "Oscar Iteji",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_0E55ylAGWMnHUzLeIzxiee-Sd-9NasgAsD54odOIPWDIMng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was extremely nice and kind he made the moving easy.",
"date": "2023-10-30T20:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Oscar. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abf76f22-1c34-4115-a080-c5492728a056",
"author": "Hillary Rodgers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvJ1Tjbw0poN7grwl5Oh6bxVrNoNHTZ7_7DoPtitKhO97VTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was a great help getting me settled into my new unit. Highly recommend using this place for your storage needs!",
"date": "2023-10-30T19:43:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hillary! We're happy Roberto was able to provide a smooth rental experience. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4429ce6-45ab-4ea2-9760-f4365fd43628",
"author": "be kind",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3jIs62LbT41xy-6yKMsoJ3Jom7ROqacg7gQDzzjeK6ZSLdnYkpg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome thank you Roberto for your kindness and help!!",
"date": "2023-10-30T15:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Grateful. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e914a9c4-8061-4798-8de0-ae7f122910c1",
"author": "Donovan Hopper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWB7ZmBjw4ePoKiAyTRBt6Gl7TeQ6QpOF1kAmpo3PGEdBuIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service very friendly the manager Roberto is fantastic.",
"date": "2023-10-28T20:35:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Donovan.We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a88d3dd2-4213-4278-93f2-28d4c90817f1",
"author": "James Roark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTSrX5BrNFjnpcWBGs_vGfVISk1oVAm3zsnpyq4JY_1yTupg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very friendly and helpful..",
"date": "2023-10-28T20:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, James. We're glad Roberto was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f74e0da-059d-4c91-8663-81bad454b27e",
"author": "Richard Arras",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOMy3xa1ACANqnnT6isyaBidXZQ9R7w2RGExkr0J5o2OAjkoFd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff always friendly always helpful rob the manager is an awesome guy always there to help you in any way he can",
"date": "2023-10-28T15:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Richard! We pride ourselves on having a friendly, accommodating staff and are so happy Rob was able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a428a81-65f9-4016-98dc-40cc3ca4b04b",
"author": "mara Contreras",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxhCOr66HMKuGpD9OdMRVOcTBold8Pv8L5T6sY3vrF2jsH-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. He is the best",
"date": "2023-10-26T23:23:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mara! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e893b727-e141-45e4-bff3-a221ecb5197c",
"author": "Tracy Mauriello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLkghfnejeEoMFnykO3dIOcoDS1VmDqaF84cjDYXAeecs34w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "A+ Roberto made my experience a good one!",
"date": "2023-10-26T21:29:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tracy. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c93aaeb2-4e35-4222-91a7-412f452ca2d8",
"author": "John Doe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwZqrROtTsZAG3SLbL8jsZqTz-oAsMStBIe_vHlAkWZ7y_lQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Robert was great and helped us out a lot. The absolute best",
"date": "2023-10-26T18:34:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, John. Thank you for the review. We're so glad Robert could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab20bd3f-ae44-4600-b884-81a97369da1f",
"author": "Ms.Y Bueno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOpKAi5_Jq9yfjLCb3FXtr6GiLSVp57ZKzN6blHoF-A6udyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I received a call and was walked through setting up and signing my rental agreement. This representative was very helpful.",
"date": "2023-10-26T17:28:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ms. Y! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32e24fe0-e13c-4ed6-b7ef-b0365c044371",
"author": "Jeffrey Winters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI20lwWV3yCyE5Y4E0YiMUQpuKekxI62D7-hvNQ0flTk0HKgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place amazing staff friendly kinda and always there to help especially Roberto",
"date": "2023-10-25T20:00:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jeffrey. Thank you for the 5-star review! We're so happy Roberto could help. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility! ",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "316080b6-35c6-4237-aaed-c5dfba44b082",
"author": "John C Roosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUirHLq96YCclhiTGsDwePJ2KKxqjGvWLuTY9HRKr_Mi5LTiXMYOw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Roberto at the Albany Extra space Storage center was most helpful in setting up our storage unit and leasing agreement. His friendly outlook and attitude helped to make sure the process went smoothly. Roberto deserves more than a dinner out, he deserves a vacation and a substantial promotion. Thanks Roberto!",
"date": "2023-10-25T18:25:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Roberto. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9110593d-334d-42dc-8245-d95188e4a09e",
"author": "Michael M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK5ZTsm2BeFo7kBTjzbXHQkNWLKtGCBcWymlT1R9O_zgeNlS5z=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The last thing you need is for anything to add stress to a move. From the first phone call to checking in for our storage unit, Extra Space Storage was a breeze. We got a 10x10’ unit and it fit the overflow from our big downsizing move. The unit is easily accessible and very clean. Special thanks to Roberto on Central Ave who was friendly, funny and extremely helpful.",
"date": "2023-10-25T18:06:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, M.! We work hard to meet the expectations of our customers, and we're happy to hear Roberto was friendly, helpful, and funny! If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility.",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "29616528-883f-4d1c-975b-81e9812024d4",
"author": "Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlJ0KoG3tjlLk5thwno1ns_d076O7aEDaFS6Beh2NVu1HobPc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is the best, all smiles!!",
"date": "2023-10-25T15:19:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Michael. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6637d587-c7a5-4ffa-a938-2be1cfbdb818",
"author": "h.e. f.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNEsKaN83r9oebgAeppwjZZ-1NUFxOutYYQFCCUkJcl2SUbVs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto has been wonderful in guiding me through the process of moving and attending to any needs and questions that I have had. I would refer others in a heartbeat. Services were very much appreciated.",
"date": "2023-10-24T21:59:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words. We're glad our manager Roberto was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "03f63511-c490-4805-8ec8-715eb703a5ec",
"author": "Jordan Henderer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMieYXXINiFZlBQdXE2aTuV7JELz3ZCqHhFC3XKtK3fY1W1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto displayed exemplary customer service throughout my entire moving experience. Highly recommended.",
"date": "2023-10-24T15:18:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jordan! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.\r",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ac13cd4-e458-4b9c-81e4-9af1ae0fe9cc",
"author": "Joshua Lajuett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXd577Lu5RhlbqwF0OGG7mNqhYxqJaLLSicdFUfJ7rzUMccSguX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was a absolute life saver today thank you so much for your help",
"date": "2023-10-24T15:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Roberto is fantastic! Thanks for leaving a note to let them know you appreciate them, Joshua! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba1809bb-c265-4d5a-bce7-47f1391e5e6d",
"author": "Loida R Vera Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxKeucEPiTI613y8M2cCLSBFMcTM7ZbPocJ0LEib_n2hu2Nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto has excellent customer service. He was friendly, informative and personable.",
"date": "2023-10-23T21:38:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Loida. We are glad Roberto was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73a5ee3f-60f7-4b47-b448-e7e7b6c1eac1",
"author": "Lawrence Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGF6aa6wGOic9R_X5qHktM0mLTDLLmAeiVhlFgkdhxCwlJu7_e=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Roberto. Great manager and great service",
"date": "2023-10-21T20:38:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Roberto is fantastic! Thanks for leaving a note to let them know you appreciate them, Lawrence! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd9b6486-faca-49ae-a3b6-5ccb26ad8067",
"author": "Gabby Esposito",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbxYi3_-CKg6mU2jS-I5hwis54dFv8q4x7PNs-SpCWLt28PQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto is such a kind and helpful individual. He will make your experience with storage smooth and easy. Very personable. Highly recommend 😎",
"date": "2023-10-21T19:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Gabby! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.\r",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d95995bc-d879-472d-8e6d-eea9b4e4c64f",
"author": "Chinessa Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxwxxQlHciHE38hz2BRCntoWr5krg6NH_qnJ3pJL58v0hfvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto had great customer service. He was very kind and knowledgeable. He was generous and walked me to my unit, opened and helped moved things around. I only come to extra space because of him.",
"date": "2023-10-21T19:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chinessa, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Roberto was able to provide a positive experience! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "279e51e3-6a7a-4e35-979e-a714f32b27fe",
"author": "Jaquelyn Bruno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3_Bgun7MC_S06Cy8HROViJ93Yim92_nZvIx4yEsirX0zvLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great! Very personable and made sure we had everything we needed when renting our unit",
"date": "2023-10-21T18:32:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Jaquelyn. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebd5d1ec-5f73-48a6-8a54-6f7cf01f0a8f",
"author": "Anastasia Auleta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfIpcbzkIOo2RZMb5R5TTkaRuAlkik0XjTUjsjfOg7Qbh06A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve worked with many storage facilities over the past few years and this facility is by far one of my favorites! Roberto was absolutely amazing, responsive and professional. I will certainly be working with you guys in the future! Thank you! 😊😁",
"date": "2023-10-12T20:55:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anastasia, we are so happy to hear that Roberto could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb58d950-2573-4a22-93d7-663038062089",
"author": "Rob Lee G Chasing Them Dreams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_Q7kXmHOh-jkhi-rb45a6VlcV8gPMvn1spLHriOHxo1hNLhrU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cool place",
"date": "2023-10-11T21:09:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Rob. Thank you for the 5-star review! We're so happy we could meet your needs. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "643c83b6-4e8b-45be-9bef-fe0e938dcea3",
"author": "bill stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8m3JKMJO8_nG4kJDBf-4fs48qyd2AoWnVuzZpyHbNLbixJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was excellent in showing me storage units",
"date": "2023-10-11T18:32:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Roberto! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6d78681-e535-4507-be75-d1a0d9be78cf",
"author": "Janae",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcmHooaxfezmU_iNzAzLhETwR1F_4ZF_Y1kQZt-293I2ARkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto Helped Me & Put Me In The Perfect Space Really Convenient Thankss Berto 🥳🤸🏻♀️‼️😮💨",
"date": "2023-10-11T17:43:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Janae. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec05d5fe-0bad-4e61-bc2c-e0c5754dc913",
"author": "Chuck “Goat” Merriman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUci_FnuTLHjUKNighZY5LO9juE_GTE6tia04KW3-MxMoGCy7ci=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Helped a friend move some stuff. Seemed like a decent place, well maintained.",
"date": "2023-10-11T11:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chuck, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb469dee-9cde-442e-b37f-dd07dab34de1",
"author": "Kim Shuler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2Cs6ZjkP_oE-SUZ7crXgJkgP743q_vMJ1nmYPIHpWimQ3x4EXtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was great today with taking my payment for the month .He was patient and respectful.",
"date": "2023-10-10T22:03:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, Kim. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4cca11b-584d-4ad2-a8f0-3da6e1345b6f",
"author": "sincere cox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc--seihTuP9dJAQkC1wQC4EfrEYHb-4lxTzkyOJUGdpNhOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-09T21:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sincere! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:41:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b3f5e66-6a64-49c9-8cda-aab10857c5be",
"author": "Jennifer K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwA1loh3duC-ecG2JfBygVraAfP1IC1O0-DzmHut30O4mSsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was awesome. He treated me with so much respect. He has great customer service.",
"date": "2023-10-09T20:42:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jennifer. We are glad Roberto was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1821fb51-cdcd-42dc-b901-7fadd4e6d8c6",
"author": "Amelia Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkkftyrkjiKo6kBNKaPi9s5ULgoz0VBHUVEVsRvJmgbToF0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and friendly. Very knowledgeable associates!",
"date": "2023-10-09T15:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Meli! We're so happy you had a positive experience with Extra Space Storage. As always stop by the office or call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7951e2a1-1012-4c3f-a7c6-bed24a39a5d7",
"author": "melo malual",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTvRFO8z8KjDAD1r9oYSDSP23MhP5bltReAfOOblbJMpDChw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful during the process and make the whole storage moving painless. I highly recommend them to anyone.",
"date": "2023-10-07T20:38:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Melo. We're glad Roberto was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e6d40b4-b6c3-4072-9934-5c9445748695",
"author": "cameron ghyll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4OcKv8KKdk0h7hVxNP-QmGeQ8JKe7jwn0-z8fVfdxfQlyNXTC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was awesome in helping me in my issues today in switching over my unit",
"date": "2023-10-07T17:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cameron. Thank you for the 5-star review! We're so happy Roberto could help. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "705f5706-3a19-40ee-8014-c933134e4b19",
"author": "carey Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocId3gPaIMWHaXQRVeSoGwMopepPZr8Vq29vKrZir0vFNdSZsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto the manager was great from the time I call and came in. Great customer service out standing guy. Help me get a new unit also 👍👏😃",
"date": "2023-10-05T14:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Carey! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71e4886f-34cc-4346-8356-97101d55b59d",
"author": "Tony Cardona",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYs85bkvMaFP9-5L4xG0et_Wy2J5f1xn--Xnj-gcBuAqi78A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto provided excellent customer service to me 😁",
"date": "2023-10-04T20:25:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tony. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1133682a-2e17-49fc-91b1-03f88616ddfc",
"author": "Desiree White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJkyBrRNrO2QZWI_vfhRrYCe7S4ym6qj7wKPtXD4AF09cjzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "roberto was a perfect salesman wonderful spirit enjoy the service 😊",
"date": "2023-10-04T19:01:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Desiree. Thank you for the 5-star review! We're so happy Roberto could help. We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7747406-a21a-46fe-b1b7-50d37d95aee4",
"author": "TeamWork LoveHazey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUh5KV_ugA3gOFT8sJ1YMWV0PY8YWhqOEyj3xJa_jigOkZLpdI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was a big help smooth and easy experience.",
"date": "2023-10-02T18:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Teamwork! We're happy Roberto was able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0f4efba-3ec9-48b6-ae71-0607e73cebdb",
"author": "K C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSL2gPxyaJNl-KK0gl1tE5i5pVOmavydWIZCdash3CWfnxIJ3x=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Moving was a nightmare. I am so happy that I chose extra space storage off Central Ave in Albany. I was unsure until I met Roberto. This guy will make you feel at ease about leaving your personal belongings somewhere besides home. He even helped me unpack the majority of my things. I highly recommend everyone come here not because of the value of crosses for the online special you need to meet Roberto.",
"date": "2023-09-30T17:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, K. We're glad Roberto was able to help make you feel at ease! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b6a2cd44-af9c-47b5-9cfb-a5773b9844a8",
"author": "Adrian Uribe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVX1x2mDLd7W6M7-4EJKoeMQ__M-MJDxqGCsfYtJ3_xwQEx7aC=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The service at this location is excellent. Roberto handled my storage unit and made it very easy and convenient to get everything setup fast. The cost is way better than anything else I can find in the area.",
"date": "2023-09-30T16:46:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Adrian! We're so happy to hear Roberto was able to make your rental process hassle-free! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6e07ebb6-0586-4332-a974-4ec20fa86ca7",
"author": "Charles Fitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwdRbCUrpYwxX6hQuFiuhGfLogYrsC0iAXyqDRWd9BDMjFYuc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto at Extra Space Storage is very pleasant to work with and keeps this location very nice.",
"date": "2023-09-29T16:45:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Charles! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb7cec32-c3de-404d-9d8a-a1d2b7c3f824",
"author": "Felix Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfybglG_MON__Yh06nxNtfLCpC057ybK_IugpRvouox3NwbzQN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and knowledgeable,and helpful will recommend.pp",
"date": "2023-09-26T18:22:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Felix. We're glad we were able to assist you with your self-storage needs. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4a0a1058-4469-40cf-b9cc-78029dbd93b1",
"author": "John Leno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGq2YrZ64RdiB1ZuuRY1o9cOhJLmlAn6wcPrYFx9-y9KripA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was amazing and helped out tremendously.",
"date": "2023-09-26T16:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Roberto is great too! Thanks for the positive review, John. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f01c8139-8bb5-40b7-8bf0-e4b4f885b68f",
"author": "matthew ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvPDSSET33IjD8rkwUeZuOSMuBeoL-1t9r9kFGh-Ve9JldpA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager on duty came in clutch, he went above and beyond to help me put same stuff in my storage. Now this is what the industry is missing people that are hospitable no matter the situation. Me being a business owner i know how hard it is to find good employees. You guys got lucky with him and I hope he valued as well.",
"date": "2023-09-25T19:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Matthew! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fb69c648-c508-44ac-8d53-6f93c5b1bcbe",
"author": "Jennifer Crowley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-8l0owdpv_WcUi6HFnANtqjQC6D0BKiRyas_R40CamQurJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The most helpful person here, he helped us take wheels off and everything 5 stars for this guy… best place",
"date": "2023-09-25T19:13:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jennifer. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3372a7f-4f48-4827-a667-b2a760da5974",
"author": "Glen Brittell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQctqFa1hk-k--X352UkheKKnvZUSDEx8lPwV9jIghPl0HqbF-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto, the location manager has done an amazing job revitalizing his location. Very friendly and professional",
"date": "2023-09-21T20:41:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Glen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c42d6f17-20a9-4dc8-940c-3f9fdfd83606",
"author": "Tom Barton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILJL107t_KJpIA3pqN4CiAbBgmTei1nZy3RtGObNXH4hdQOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phenomenal facility and staff.\nRoberto and Chris made sure I was set up with the best fit for my storage and delivery needs.\nHappy to work with/rent from them.",
"date": "2023-09-20T19:32:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tom! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b805da4-cc9d-4262-af34-1a7d6b398950",
"author": "Eric Colvin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYXbuqKZP974QTiBxpPkCtLM09HfruZCBC4M5Xchu1p_r1bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-20T19:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Eric. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:42:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cf3a2f3-b716-4185-8de6-7be83c89ea69",
"author": "Andy Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtlaRf3VczPws9R6dFCBXYujXtuxkd7w80oOtTU2Gxc46x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and easy to sign up for a storage unit. The front desk was Very friendly and helpful.",
"date": "2023-09-18T05:23:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andy! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92660dce-fa02-4403-8d9c-cf43eabc62d3",
"author": "Latise Swindell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmgJAIc0IcPFT0l2V3k8Wu-3lxjLXP_W6udzx9goYOzHan6B3Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very affordable and great customer service. Roberto the manager is very patient and was a great help so glad I went with this company 😊",
"date": "2023-09-16T17:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Latise, we appreciate you taking the time to share your experience with us! We agree, Roberto is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b24ba7be-bb68-4f7b-aeec-ab170a589844",
"author": "michael “EmJae” mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlKzdzPesg5xvNR1XrG6WUhOVZj3EXSUZ-9VzmeNVb_6n65Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-09-15T19:56:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1001b58-e47a-4fbe-9f5e-f64c742859f9",
"author": "John Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2Rww_Ge_yVdexOtyq3Er9RW6LHctb_ieF2SGU0vPZjoqUfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service all around",
"date": "2023-09-13T16:53:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65c417bf-bf04-45c0-854d-63e30c732e73",
"author": "Michelle Rangel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT8YmDb_lR6QpQRJ-SVYXR-U3x-9sf0E-uxd-tklZvCg_UtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and super friendly employee",
"date": "2023-09-09T21:35:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Michelle! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9e3a02f6-3a49-4254-a0b3-cb7676acb78f",
"author": "Hira Yogendran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqF4jDyOVnPplZ4sFWm0YNl7E8iA8bndZpIPUmf7nkyRbNKas=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto took his time in explaining me and helps us find the good storage space that fits all our needs. He was very informative and friendly.",
"date": "2023-09-09T20:19:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hira, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, informative staff, so we are thrilled to hear that you had such a positive experience renting with Roberto. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "59b7d88c-ada9-41e7-a820-7b11f2544626",
"author": "abi niro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVGC5CeTdHmD2FBaLuTwGXZ0mU9atx9C-7VTADJ3oCCvtwmlJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Robeto was awesome he is doing a great job. Very friendly. And helpful.",
"date": "2023-09-09T20:01:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Abi. We're glad Roberto has been friendly and helpful to work with! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "325bbe7a-c83b-4a7f-8e6d-10b424e00c7f",
"author": "Marion Heinze",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgl60CUx5MQrcyh7tAtQfwBnQc9PBHlHD0RuAONz1D391zkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had several units at extra space with different due dates and costs, had just moved, changed my banking information & phone; I was a mess! & missed payments add up late fees quickly! Furthermore, I completely forgot they didn’t have updated phone or card information. I came to one of my units, and manager Roberto came and greeted me at my unit. Thank god!; I was only days away from losing the possessions in one of my units!\nRoberto then streamlined my payments & schedule, & even suggested a more cost effective ways for me. I left feeling really positive and that my belongings were in a safe and well managed business, with a diligent, attentive, and competent manager. Thanks Again, Roberto!",
"date": "2023-09-09T16:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marion. We're happy to hear Roberto was helpful and attentive to your needs! Thank you for trusting us with your valued items. Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "fb6e137c-f6aa-4429-aa3f-551fe599f14e",
"author": "Jeffrey Homeyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVSKDx5PuxVz27xmsOR25fpR7XCZIDinpITgc1v34_qqZxmFD6wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was awesome!!!! Extremely helpful with everything and made us feel great that our stuff is safe and well looked after",
"date": "2023-09-09T16:37:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jeffrey! We work hard to meet the expectations of our customers, and we're happy to hear Roberto hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "5b14f330-265d-4dec-a210-879c5de86cff",
"author": "Lionel Boteju",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiGjtXrc_9nu2PDnL9k-12ZYIpw3o37gTSh4T_-73fITqmmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful to me",
"date": "2023-09-06T21:14:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lionel. Thank you for the review. We're so glad Roberto could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f8c5305-70aa-4ed8-b577-0947107c5d04",
"author": "Slime forrakkz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYo8s1MaioXlrO6FiF0OPqss0InBwFdSGZ25QAJq8f2gH12r8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and respectful!! Took very good care with helping me!!! Keep up the good work!! 🙂",
"date": "2023-09-03T16:49:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, CJ. We really appreciate you taking the time to share your experience with us. Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b27a93f-7ba2-40d9-833b-1d09e94bb628",
"author": "Jason Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK2T6N6uS72I424QIBf-VSigtjXL9Dd_KNYVjWA7Uf6de9630=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-02T18:09:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jason. Your rating means so much to us!",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a47e03aa-b80e-40c3-ba00-ce456838cce6",
"author": "Ronald Racela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfEfV85GXKmbI-qqtZHoOPRymEWPagwvlYFpVm1kaHHk77aw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional and helpful personnel. A far cry from my previous experiences with other storage companies.",
"date": "2023-09-02T17:39:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ronald. We're glad our team was professional and able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22b6ad2f-9ae1-42f5-bed2-acd1e43daf8a",
"author": "Samantha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLARnHL88n_Hc5Cqhna5YnSFfnCNcT3bU8esaGRZS8B_yKtNc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-02T17:36:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Samantha. Call us at (518) 348-3844 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e68a258-d61f-418b-80e5-2025ac650e32",
"author": "Emma Bush",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHFJEWiLAl7qQ7scX4K6_ewl_NdPuR-5B_8DR_EdkW-yB43M2N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and friendly, he’s the only reason we rented 10 storage units!! If I could give more stars I would!!",
"date": "2023-08-31T20:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Emma! We pride ourselves on having a friendly, accommodating staff and are so happy Roberto was able to assist you! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5af17255-089f-4a68-8779-17a53678c70c",
"author": "j Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXeRhHLsHAYM83wQTa4H6epIJWLPz8QV4t34EgeTdVYWHJGA=s64-c-rp-mo-br100",
"rating": 4,
"text": "So far so good. Cheep price, convenient location. Roberto has been very helpful with the move in. The gentleman from headquarters in Florida, while patient and sweet gave the wrong info concerning the amenities at this location. No, it wasn't climate controlled here nor have Bluetooth locks. But it looks like it will serve it's purpose for this season.",
"date": "2023-08-26T19:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi J. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Roberto. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "fbe62912-11ec-4d90-bc43-f61b5f69431d",
"author": "Vince Dibiase",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFyVX77HMM_NOY1bLTQZM9zIIzsliZwpJ1HpEVpG6ga6PT2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-26T17:21:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Vince! If you need any assistance the future feel free to stop by or call us at (518) 348-3844.",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15b1b42a-d079-4a58-bb62-f71c42fc465a",
"author": "Taylor Blackhawk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm-0QUkxW1YhYPTMtBLFu2vDS0SdsZePdHH-CBpHfnsQdtxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great people. Great place",
"date": "2023-08-19T18:30:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Taylor! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f5d320c-854d-4bf8-a795-bfe727dcdeb7",
"author": "Michaela Fearon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ60UiLaAzWKKR0cA4KF2VKKCf3de1Qs0HO5OqpsdMsa50O-c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best experience ever !!!",
"date": "2023-08-17T21:56:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Michaela. Thank you for the 5-star review! We're so happy we could help. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8a175ee-07f5-427b-99ac-76ffc42eaf77",
"author": "A J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt37rnk0k1uBAi8Qc0FCK2r2JuwW5uvaU3FviKpNK-sDqRs5bX=s64-c-rp-mo-br100",
"rating": 5,
"text": "The space was big and spacious. And the staff was friendly and helpful. Will definitely purchase another unit next year.!! :)",
"date": "2023-08-17T17:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, A! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:42:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e3866d5-54c7-410b-aeb8-f97814740627",
"author": "Shane Clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUp2jH4fGDc78a6ThEubiZunVa1x2LUiaiCbAlvjLTk7KR458=s64-c-rp-mo-br100",
"rating": 5,
"text": "John hooked me up today.",
"date": "2023-08-17T16:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Shane. Thank you for the review. We're so glad John could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51bd512f-3ad8-48fd-a25d-ff3b203ed1fa",
"author": "John Bark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWCwP0dO5mUSJwVQ7ZKCEcDNLwX670B5Rv6BFO717G9apmjM8W=s64-c-rp-mo-br100",
"rating": 5,
"text": "Roberto was very helpful and very kind . He was very efficient and was able to solve my situations quickly. He provided excellent service and I definitely recommend receiving service from Roberto.",
"date": "2023-08-16T20:43:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Louis. Thank you for the review. We're so glad Roberto could meet your storage needs. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51403429-8edd-4db1-96eb-8754257b21a5",
"author": "Brian Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk72wzNUr56V1N32BlV4tdIFbM6VQcx6COGL0EUVPAeCF2Wag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Both the people at the desk were great help!",
"date": "2023-08-15T23:09:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Matthew, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89948dc3-0c85-4560-8b0b-c3e2f80c527d",
"author": "Lisa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP1FnjrNatR2CCF7n1QBABS3t3CdLeuciOO5WM9ymM2XYcPZOW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Storage Space Is a great company with very professional people. I needed a storage space for a short period of time and there were able to accommodate me. I highly recommend they're business to everyone.",
"date": "2023-08-14T19:23:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fcaa438e-f437-4e6c-ab8d-d60c72aafe43",
"author": "Tony Switzer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB3kycyaMh3A8HMpiJIMY5TogA3tJ3Xy5JqXVQcLYTyR1TlA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "John and everyone at this Extra Space Storage have heen so helpful. We used the storage unit to store our childs dorm items during the summer as we live out of state. John was extremely helpful when I called to let him know that we were going to be closing our unit at the end of the month. He immediately told me that my billing date was close to the time that we were going to be moving out and said that he can close everything out and prorate my bill so that I did not have to pay the entire following month. I feel that not only John and others at this extra space storage unit always strive to help out their customers. I do know that after this year of classes are completed we will be returning to store our daughters items and quite possibly a car for the summer. Great job John and Extra Space Storage!",
"date": "2023-08-06T12:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with John! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "12c4bb93-a47f-415e-ac5f-6e197224a3df",
"author": "Michaela Fearon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz2t8TpW-AHg7yQmNC-h3xjH9StFmw5NUorm7ysppT3hrnBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-05T18:35:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michaela, thank you so much for the great rating! Stop by our office or give us a call at (518) 348-3844 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd5d4ba4-1917-4275-b7b9-8c78dd321613",
"author": "Murijanatu Youssouf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2FCsvJLM58XQ0_Xhi4eotpk_fb5Kw3Xqc4_mXHs1YYIt_9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-05T15:03:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Murijanatu! We are so happy you had a great experience. If you ever need anything feel free to call us at (518) 348-3844.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cac5485-2234-4655-b8d7-cf01a1c864b0",
"author": "Janice Palmere",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpEuS-OBBFUnxoYY5rqXg1fE0Y1SEvqYXDEwrVOMurnGAXtin2=s64-c-rp-mo-br100",
"rating": 5,
"text": "This business is under new mgr. I met John when i was closing out my unit and he listened attentively to my concerns and complaints in dealing with the old mgt. One concern was about my veterans discount that wasnt honored. He gave me my discount and then some for my troubles. He was kind courteous and professional and you can see all the cleaning up he has done. Great job John. I highly recommend!",
"date": "2023-08-05T13:44:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We truly appreciate your recommendation and are glad to know that you have noticed the positive changes John has implemented. Your feedback means a lot to us, and we will strive to maintain the highest level of service for all our customers. If you have any further questions or require assistance in the future, please do not hesitate to reach out to us at (518) 348-3844. Thank you again for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "417d0953-e970-441b-9d45-30842d722594",
"author": "Aljavar Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuR_gu2tjxeaPONX86h8DuTG3Tij8_zNO47i9uuWbal4jVQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went the extra mile",
"date": "2023-08-04T21:25:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aljavar! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4417374-ed3f-43e9-9dd7-7a0462933d65",
"author": "Rasheed Best",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYHAHfk3Th4QHs1NB-pJCANRF4zRCn2QqtzudUd2W6w5QSrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was the most helpful guy I met. I appreciate his efforts to help us out with any questions we have.",
"date": "2023-08-04T19:44:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rasheed. We're glad our team was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9d3f26f6-a5ac-42f1-82d1-39bd7d58746f",
"author": "Rhonda Best",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzjzzVRn1UOXLDqm_kFESJnags92R4kmGmDrdMvYG8ubY7TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T19:43:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rhonda! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6db7528b-419a-4eb0-bbdf-4daef27ebb60",
"author": "Sonia Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQoFMXJw40nwGh-hWqKK7r8bLx3sds7wBKnIlJ5kCQ6Nzxngho=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T17:28:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Sonia! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "189877ec-b660-4a24-b07b-ce64c0171c43",
"author": "emanestaylitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx8HW7ZWaRrEEfTR8Ut6GBbuwkyXYTeiP7p4mswzvGGcbyzEoU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T17:23:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Emanestaylitt. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7f5fc6d-928f-4b65-8233-a3bc21a0526e",
"author": "Keyla Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjY-dhUD1P-reHzpFS01V2fTTEnComs_8jVwA02Ysj_2DsAPU=s64-c-rp-mo-br100",
"rating": 4,
"text": "the spanish guy behind the counter was a nice and helpful",
"date": "2023-08-03T18:40:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Keyla. We're glad our team was nice and helpful! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b089b8d-f056-4456-8551-cf888ada3a4c",
"author": "Elizabeth Heywood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYrnLdFfpFAqVqXwWgZjbIjannVXjuiarT7c8ddX47avhNNE4X=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-08-03T15:31:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Elizabeth. Please contact us at (518) 348-3844 if you have any questions.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2fdd946-78c0-40b3-a09e-c2ed6cf187dd",
"author": "David Meisenzahl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVomTXn4qfcrqptmYlXNSdNp_VD4XGDlhe7KzZGU2IIa02HI9xA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brad was great",
"date": "2023-07-14T21:09:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, David! We work hard to meet the expectations of our customers, and we're happy to hear Brad hit the mark for you! Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "778f75b4-14be-4786-927d-43d35ac84d34",
"author": "Zavien Cochran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_BaViZk7EGBKaYvBDCNcThNtA3HNO6i2WsPbuHFdSv8VKNHk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service/support, highly recommended",
"date": "2023-07-14T18:03:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zavien! Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c1d7e86-a7ff-44d2-909b-d4261e4c7acd",
"author": "Johnoy Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKti3BgeXRJR24VidmcIyNDFndV_0Jo1mt8HEIudJtDhIRO4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-07T19:00:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Johnoy! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c722d8cd-8123-4547-9798-b81cf01e28bc",
"author": "Getzabeth E Bosque Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHyzrlQEgnT39Ki8dK8V1sexM-MRqRjVlL5rxZjqYbL67-5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-07T03:46:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Getzabeth. Call us at (518) 348-3844 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:42:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c96bc6af-9bda-4bca-8665-b8055cb0bb2c",
"author": "Bruce Apjohn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNyieJhanTQvHovEZU1eP58NYgAtpGY-CiafW34BNPvraxqPk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-03T00:51:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Bruce! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d52ec5b-d935-405c-b368-17e69aef9acf",
"author": "Susan Giuffre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK554SfuG8Y1T5opH6VGfvoyj1FUOVDP9snnQPPW17bhfIfJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service is exceptional I've been dealing with them for a year I would recommend them to everyone",
"date": "2023-06-28T17:40:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susan!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "372dd98f-9a4a-42c1-8d85-d942d49803ec",
"author": "Desiree Hume",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQFXHEhM5gH9fNu0aSJ-INcyBsFTDTrBZWXwCS1uYmqMxXmuHX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great no hassle secure storage spot\nThe manager is super kind and professional",
"date": "2023-06-19T20:27:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Desiree. Security is our top priority and we appreciate that you have trusted us with your belongings! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8b9f6211-cc1c-428f-8d09-728aeb3d1517",
"author": "Khawar Siddiqui",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyLUMFj1fiLZb85N_i292_Wq3gD9DtoD5pR3exim54KaA6if3S=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy.",
"date": "2023-06-16T21:22:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Khawar! We're happy we were able to provide a quick and easy rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "501b75cf-5693-443a-b123-6119abed93f3",
"author": "Gertrude Magee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbWJvG5oJDS_xht3HiJlURhLk_mNCYOOfapN_EhG-46Iorsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-16T13:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Gertrude! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (518) 348-3844 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0611ff58-8967-4edd-9ee7-06edb8d25111",
"author": "david hummel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-aQJcF7c6cqYMp82LC9iDkySJaKuBFLifednSV9TaFE1gUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful staff",
"date": "2023-06-14T16:17:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're glad our team was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7e4cc32-01ef-49da-9139-4d20ca4aa784",
"author": "david pena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKYxtu7iOnF1y1NAfo_fnXV79zsj0laVKCjrzyg2IGkN1--w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-11T19:52:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, David! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a3056b2-2af0-4d75-b72c-ffdbdbcf62d1",
"author": "Joanie Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5PrI4J14GgLScq7GF0YsdjuerdnH-VQTVY5OCDfjH4zRlhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-06T21:57:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Joanie! Don't hesitate to reach out to us at (518) 348-3844 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "423aface-d732-4393-bdbf-795d967212a4",
"author": "Peter Forget",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr8skBiYw2iOKwDvmwmMFaYEV69IlsX9sD0-F5pLUOytXCDT0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The process was very easy. The Associate who helped was professional.",
"date": "2023-06-03T19:17:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Peter. It's great to know our team has been helpful and professional. Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1933aec6-5ea6-4820-9563-569d550193d9",
"author": "Rich Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBu2R_zJVIwaAcaCY4xtmUoWG7WRGCu8xfsOYiACTR0qEpnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-27T17:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rich! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56b6cb13-b174-4f1f-abd2-fc1f08a496de",
"author": "Ruth SagerTruesell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaEUKzDa8ZV34n9GGAfULK-kaflo4gB9Q45LIkJ0LInsISpVAyBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage unit were such a great help for me. space I needed. the staff are so kind and understanding and very helpful when they can. ill miss this place since I have move out of the area.",
"date": "2023-05-24T01:55:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ruth! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Stop by our office if you need anything in the future! ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d46aac54-d12b-4fb1-8273-215577f60b94",
"author": "Lawrence Rohenaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9jz6e61_4cuiQ3f--KR8iiUmP5f_CXEzEmJv3XcVwryMML9Nk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The attendant waited for us to get there before he went to lunch",
"date": "2023-05-23T17:01:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lawrence, Thank you for leaving a great review for Extra Space Storage! We're glad to hear that our attendant provided you with excellent customer service by waiting for you to arrive before heading to lunch. We appreciate your business and hope to continue serving your storage needs in the future. If you have any questions or concerns, don't hesitate to contact us at (518) 348-3844. Thank you!",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "626ce496-f7aa-4a20-a8a8-bc2792ad58e9",
"author": "Luscious Luedeke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAEUZFbgT8JTZLc0fNmhOShoC0fgaKTU68DsVKP5w-apAp__Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager in office is courteous and professional. Made my bestie’s move in to storage less stressful. Thank you Fred.",
"date": "2023-05-19T16:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Luscious. It's great to hear Fred has been courteous and professional. Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "181fb309-2702-4d72-ae7e-351a97e7f8f2",
"author": "Caitlin Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3wdznK-hx7Y9trWa1RCKZYVW1o5kXhXQ5JOC5Y9bFxB7pdtI3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-07T20:20:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Caitlin. Your rating means so much to us!",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9243eab-b6a0-40ea-a81d-95a8d2148669",
"author": "JAMES COLLIER",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL60P0hqkyLEKougv66wl-8ZPT-UltNPUPtP-6CKbVCkzVpog=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-03T02:06:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, James. Call us at (518) 348-3844 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59847e8b-728a-4ea7-90da-abc82fe3f69b",
"author": "Jee Won Ryu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-n9-tT1M-oLNOHGL35Xv4MOGU9VddRruNywRRA-ex_12rmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-01T18:37:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jee! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9038997-7594-47d8-b9b4-b311fd00519e",
"author": "Joy Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOIQdd3RBIgejtwGPtPRJdpCw8gX7Sp5GakJ_bpvPhsnpYcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-27T19:56:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Joy! Your feedback means a lot to our team.",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "602001ea-af73-4b9b-935a-4380ba85f61f",
"author": "Sharmila Reddy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYZoqIQGi8E_nb5L8X34wx-9P11k7fbnTuQz1QHvtiJJ8WYA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer Svc. Thank you Becca! You rock",
"date": "2023-04-27T17:58:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sharmila!Thank you so much for the positive review. It's wonderful to know Becca provided you with great customer service! If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64b2b257-b455-4a80-9831-224a419963cb",
"author": "Jonathan Mergendahl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJyOAI_qkQHbX0uLLnKQPE0XvO956ZpgnxlogkCg9QeUuK=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very friendly and accommodating. The units were clean. However the hours were not good for my schedule. They only have business hours.While I work during business hours and did not have a chance to be able to come and go from my unit. And on the one day I have off during the week, Sunday, they were closed",
"date": "2023-04-27T16:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jonathan! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "28d279eb-428f-4587-a59a-0f7ccc4f26f2",
"author": "Serena Delsignore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDxZTPT55fGm8hfX02ohbSOjPKUdQYF7atUCB1aTwcbNNPGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I called with some questions regarding your storage facility and came across the most down to earth person\nBeka! She was so helpful and answered all my questions with a little conversation in the middle!\nI was stuck in a tough spot and she helped me emensly!\nYou definitely need more of her !\n\nAnonymously",
"date": "2023-04-27T15:20:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Serena. We're glad Beka was helpful and able to answer your storage-related questions! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3bea6603-270e-4249-a41b-ea6e21f7cdc3",
"author": "Jenelle Moten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfizCNzj3uWBC3oeUcTkxTo6kdR40-JLuCE5Te3QwBsT4mYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-27T14:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a positive rating, Jenelle. We're happy you trust Extra Space Storage with your belongings!",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5589bd48-a704-4dd7-b149-7cb26bd9aa9e",
"author": "Sawyer Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJkiHH-pTNBFnMQ4N8b6ubxE0ag0gVhmVnVsFTrpF1sb38nQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-26T21:01:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Sawyer! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d15b74a1-7a6c-4da7-8104-f41cb4fcb388",
"author": "Christian Vargas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeTpSNYjlwOChHVxpSJtmbZJJ7kuNXnmSQul0WxgWdjYHj-6o8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-21T18:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Christian! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db80343d-c421-4c92-b499-78f042709a4c",
"author": "Starlete Bates-Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH3kZAFF90CegeX9SzC2EJbn4rgFFh2xszxsXp2pscwMFU4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-13T19:25:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d978befd-e3d4-45b4-9cbd-d676bc9c1008",
"author": "Josh S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItXfpDrba0uiRmTjEQb5vb-ozm-MQbleYHvl9Sc_z1R1c5fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Manager Fred was great. Extremely knowledgeable on what product would best suit my needs. Suggested a couple products to help us in rhe move too which I didn't even think of. 10/10 experience. Fred made it so easy. Highly recommend",
"date": "2023-04-12T20:16:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Josh! We pride ourselves on having a friendly, accommodating staff and are so happy Fred was able to assist you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4fd4d096-c426-4bf8-843f-14177da7221c",
"author": "Lando Castro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3RfQHCNJM2Y9I0FtGiuzdzOnx8xuxzao69JNyUABTq3AOAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service answered ALL of my questions and concerns, and very polite. They were so good with me on the phone that I just paid for the whole term in one shot.",
"date": "2023-04-12T16:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lando! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! You can reach us at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f588dc76-9534-40a0-a573-ce807d9506c3",
"author": "Donna C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8a4_nQjB8sXuqbLNvcty0jIKaQtBOJXfYC6Fc620aW8UM6_f66w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The woman who helped me today was very nice and helpful. She was knowledgeable and took her time explaining things to me. (Beka - Assisstant Manager) I recommend this storage place for those who need a friendly, safe, and convenient storage facility.",
"date": "2023-04-10T23:13:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Donna! We know security and convenience are important when selecting a storage facility, and are thrilled we were able to provide that for you. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!
",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ef988cc3-91d2-461a-864f-32e455deab42",
"author": "Marcelle Thornton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAp7dTnf8dVLr7y0ugZXQocmP35nLLMOv2CstLjrLGFWGHzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is very friendly and helpful.",
"date": "2023-04-10T20:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Marcelle! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "242bd4a7-5b3c-488d-9fc1-67fb971d7245",
"author": "Michael Fancher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLITcoBj-zJP0wU580eeM46DPGkvJ-2GSHk0_a5fzq6Vw1rbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Don did an excellent job resolving my issue promptly and professionally. Great job!!!",
"date": "2023-03-31T21:44:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. It's great to know Don was professional and prompt in helping! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4340ae4d-8c29-4755-97a3-7862f3419235",
"author": "Joshua Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP9vPfzouGv3e1d0Nbaxf802namAAgMtlpugBL-Vg2dQyRmk0X=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-21T21:41:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joshua, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "032305ea-d31a-410e-aaea-52f0dfbe02fd",
"author": "Michael Babcock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW-RP5xqmNjQ50mSNnaurF_drYboycWKDwk2rgbch9xgxSWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christina provided amazing service",
"date": "2023-03-20T19:39:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christina! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "809adb88-47d9-4115-8cbb-fca63542a4d9",
"author": "shes2 legit",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUVFt90q5aj-P2y-Tv1rXk2yLI0rsCSQkWy5i-bUJy6t7LVQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "The only problem I had with this place was they went up without me physically signing. But overall this particular one was nice to me.. and took care of me. I would definitely rent from these guys again.",
"date": "2023-03-13T21:48:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shes2. We're thrilled you had a positive experience at Extra Space Storage. Your feedback will be reviewed internally so we can improve! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "925292f9-eb83-4924-9512-cceb7da84326",
"author": "Albert Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINy06aIKyLJpnUDDMZE-6d5EbvWzv8Gc-PmCngAnWsqGl3rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-10T01:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Albert. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8dabc141-3195-4c4d-be1a-1ca4b57f96b2",
"author": "heather schafer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVjSyBcLcvpD58-3Hk4wE-N3MUP7iX3QLyVNIRp9IZZ54MBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Don was wonderful!!! Very friendly, helped me with everything I needed even though it was right about to close.",
"date": "2023-03-06T13:59:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Heather. We're glad Don was wonderful and as helpful as can be! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbd9a41a-cbca-4260-ae63-0aa5db523c47",
"author": "Kay Graham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFO2R2y2tcmaLFPk3EWwm3g7o1Upq761WhCBIrXYYGUmii27Of=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The customer service received from Don was absolutely hands down the best! He took his time to find me and my husband a unit that would fit our extremely low car and showed us multiply units that would work for our needs he was happy and helpful the whole time and made great conversation with both of us! The facility and office were both very clean and we had just had a huge snow storm and all the snow was immediately cleared! Thanks again Don!",
"date": "2023-03-05T13:22:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kay. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Don. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "63182877-fc2e-40c6-af30-53767bfc6ca7",
"author": "Leo Trotter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLeYMifvp3bR1kbn9qEV8n1CyTJxDR5IAtxRVBUsK0V1mQuA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-03-04T21:44:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leo! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c90178c2-8570-4edc-940e-f2b97ddfd8f3",
"author": "maria santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1HAtx0ItSOl03YQQMtEY_SCrLb1rOBnMVv4j6u-4oqe3E7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-27T20:01:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Maria! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (518) 348-3844 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb60816a-dda4-4fbe-8b9d-5818c53ce975",
"author": "Sam Doyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLObV7ryeJ-dmjXeL2knyMDOWk-2-1IFtzoYfYDMVxros1Yrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-25T22:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sam! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (518) 348-3844 if you ever need anything.",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d2b88e5-424e-439e-ac5b-5dddd5f3b3b0",
"author": "Scott Wascher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtIucJqC54pGT9aq9PDpCj1Syc65o6Uw8SmqxP3HfJKPld1nQV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fred is always a great manager - friendly and very knowledgeable. He always helped me out when I needed it.",
"date": "2023-02-25T22:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Fred! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fca8bcc5-7860-4e22-9e70-5326c78efa85",
"author": "Jimmy Bauer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZr3eOw4pTZUTmdtCmkHK_imOTcHjlwpkOt7FF_40Se9GUPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My unit was easy to find and very clean, will be recommending to my friends. Great facility",
"date": "2023-02-25T15:18:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We appreciate you recommending us to your friends. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "fa0aced9-3c86-49ef-b142-160e77c0988d",
"author": "dusty crusty homeless man",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa3oERS7E1bopd6JjDFIrzoZoaunQFZi8J0mYIId0RGgB70eBN=s64-c-rp-mo-br100",
"rating": 5,
"text": "stores things good",
"date": "2023-02-24T17:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dusty!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e8ac4a2-e5c8-4761-8ec9-5ae21def63cd",
"author": "Cake And More",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmszwfcSLDMMFFOQdNdAU_5moQeGp6VPEmkBr0dGRFFZ9I8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T05:19:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cake, thank you for your positive rating! Please stop by our office or call us at (518) 348-3844 if you have any questions.",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd11080a-d563-4b23-8f78-0cc0a17133a3",
"author": "Rachel Novick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX31_yBTFn3rnAfoxdU1KrklG1XH8s2-bbFxhpCQVtyELOALagfyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fred was fantastic! I had to switch my reservation around because my movers were coming at a different time than I initially thought and Fred was super responsive, very professional, and incredibly helpful. Can’t recommend this place enough!",
"date": "2023-01-30T23:02:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback with us, Rachel. We're thrilled you had a positive experience with Fred at Extra Space Storage. We're always here to help with any of your storage needs at customerservice@extraspace.com.",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4a36cd0-53f8-40fc-9bf9-89bb1e20312a",
"author": "Robert Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK73RmSKQhz5GGRULKfVWdnwjMbduGOmWhrKe3avVJct5Mjlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys rock was more then helpful made my moving in easy great group of guys.thanks again for everything.",
"date": "2023-01-28T19:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Robert. We're glad our team was able to help with your rental process! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35a89c57-0eb0-4a38-a087-83b4c202c84b",
"author": "Chanell Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8_-jrxOF-Vp8DfFZh8xcCGAzNfzVq_GbgQhgUuAzAgoHO4uzb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service very friendly folks",
"date": "2023-01-28T14:52:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chanell, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4d4b955-c648-490d-86c8-8fd87b9224d2",
"author": "Mediocre Doodler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiGUi6oSlERx5Qqr860i_HEuw_WVU4gnOUAtmyII90mOoeKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage was great! Staff is attentive and extremely helpful.",
"date": "2023-01-24T19:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mediocre, thank you for the positive review. We are happy to hear you are enjoying your storage unit! We're glad our team is attentive and extremely helpful. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e36d9c0-6194-4c2a-951e-5eb49a60eefd",
"author": "Gladys Wisdom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj63hTKJziSgT6TSVbwbo5h1DLjK2xvc9LjIVhPv096x5RNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fred the location manager is a pleasure to deal with, very professional, and eager to assist remedy any problems.\n\nHowever, the pricing practices of this storage facility are definitely unethical, they raise there rates unexpectedly according to demand of the space( as per real estate practices)\n\nAlso they change accessibility schedule to your storage as fits their needs. Not getting at all what I signed up for or paid for🤔😥😣",
"date": "2023-01-18T17:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gladys, we're glad Fred is a pleasure to deal with, very professional, and eager to assist remedy any problems. We understand the frustration of rate increases and are sorry to hear that you are unhappy. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "be08e659-85d8-4494-bf5d-8707679f9f8b",
"author": "Jason Sekhon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTVKlFl1SYI_BaW3W428cv00eCEeqxal6PLlPvYs-TQXPNUhJfEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-18T16:21:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jason! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "947c94d8-127b-4f7f-a5f6-f2511e5baa15",
"author": "Ty Pagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXKjg5cYsitNHJkm3B3Fm7eeME8WsmNIf07WEFFV7dn40oww=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service in this facility was fantastic and the price was perfect for the unit I purchased, and and it was easy to access and locate.",
"date": "2023-01-13T01:56:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ty, thank you for your review. We are glad you feel good about storing with us. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "db91e76f-42fd-45de-b347-6382eec9e270",
"author": "ian white",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVe55X2DPdEszjVMAbYzn0vheoKaKBHaW5gJlETa8ZZDlMBVdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good rates and helpful staff",
"date": "2023-01-12T22:38:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ian. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c87bcf90-eb54-481a-9c56-edec7d271339",
"author": "Caleb Scruggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRidKUowXTixbfcTMYW_LVtywEnrnFiYD7rWtxlIcpDnqr3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-11T15:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Caleb! Don't hesitate to reach out to us at (518) 348-3844 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2475202-2b07-413a-ae76-37f31fcbe454",
"author": "Nicole Skallerud",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj_axxb2s90tx0dkOpGYNPV-9LnPRSX7_QTZqdnOOu_urdKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Faat efficient and excellent customer service 😎",
"date": "2023-01-09T23:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nicole! We're committed to providing excellent customer service. Email us at customerservice@extraspace.com if you need anything!
",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1efc46f5-96c6-4655-812d-31d4c59e178f",
"author": "Lori C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSywb9IuSMRGjsNzIq86F3OHifbqVxjAMVz-KMBxZLx_KvNg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It only costed me 44 total 24 +11 for ins\nVery knowledgeable staff I even found a lock inside my unit lol\nWld def recommend this place so glad I found em",
"date": "2023-01-03T19:31:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2c218b37-06ea-44c1-b84a-eb5965b293a7",
"author": "Lovancie Moon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo0YLf_ZLE_UJvcLWhhsRE7tAfv8eOBOepwKL9C0BIGRjMkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-31T17:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lovancie! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07f18b43-457c-4aeb-a3b9-1a9e4735165b",
"author": "Mary Heffernan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeUsjfZfwQf19EtYDCixuIQrViloXq-zQbCNaLA7PAekEO=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very happy with Don the Assistant Manager filling in at Extra Space Storage at 1025 Central Avenue. I had a issue with my units and resolved my concerns. I would recommend him to everyone.",
"date": "2022-12-29T18:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mary. Thank you for the review. We're so glad Don could resolve your concerns regarding your storage units. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-10T00:43:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba71b5ff-ee64-42fd-83ae-ed4ece5d0804",
"author": "Andrew Priest",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCO_kXW-bN8YG56vT5nWDHnVS4NuwmM8vFkBsQAoDpDSW74Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great manager with a great attitude, willing to help out in any way he can. Very good place to rent a storage unit. Very clean and well maintained.",
"date": "2022-12-28T22:46:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f64ab98b-c1fd-441b-8a79-bd02957f3f8b",
"author": "Ruth Sager",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVP-2OvkCBuMOWlIO4kC2B68DsehIreF-84lMkNX2GRjOIRIfZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good employee and very helpful when have questions.",
"date": "2022-12-28T03:26:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Ruth. We're glad our team was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bb3cfd8-0df5-459a-b1a5-5bf2bb17f486",
"author": "Tomas González",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMMx6bk-2O8xK2BeMRQYctI8dnU1Ll6LFUbMPe6-Yes470CIdJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "You guys are keeping it 100% that’s what I’m talking bout, it’s always been a pleasure to store my things at Extra Space Storage…. Work on that time schedule for better access, and I’ll recommend my people’s to you. Keep on keeping on 👍🏼💪🏼👊🏼✊🏼💪🏼, excelente servicios mi hermanos.",
"date": "2022-12-23T19:36:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Tomas! We're so happy to hear we have your recommendation! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ad874c2b-7000-4bc9-94de-356f350b7bd6",
"author": "Noah Ekstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd_ntL2nR6U80lQiwPxzBmnkguDiPDJW5jcpPHwElsIBayoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-23T18:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Noah, thank you for your positive rating! Please stop by our office or call us at (518) 348-3844 if you have any questions.",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c190bf3-f8b6-47da-bbb1-d8b7c83422e0",
"author": "Shelby Vanalphen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwzQO77a9UgSp29tMlSKmvDstpQ4mrVw_b2fKUrHRVVj3Q1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing staff thanks for the help today fred!",
"date": "2022-12-23T18:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Shelby! We're so happy to hear our staff was able to make your rental process hassle free! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "175560a0-d7a2-4c06-b811-86735cbb35df",
"author": "Lucas Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjYyfUVe_5o9dqmLmrUb5Zf-WUbHX5pGMTcJsn55HrH0pFdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything you could ask for!",
"date": "2022-12-21T20:22:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lucas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67c5d8af-a2b2-4c17-bc36-81829a3e88f1",
"author": "Tom Daley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNQXjctKoCMKBxiCJQ-xPnnG-C1Gf3XQmkgw81M4GZ7epLTm8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Freddy provided excellent service. Staff is always very helpful. Nothing shady going on.",
"date": "2022-12-19T17:25:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tom, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Freddy! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76797d1e-e44a-42b4-9738-95547e7b566d",
"author": "Bob Sweeney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNV1Ay3pne3qXD6iKrQUza_5VmDWpQ41eO7IhyTYILP0YnfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and overall experience",
"date": "2022-12-19T15:27:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bob. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2f28340-7f4a-4c89-92d0-22ac6fd46e65",
"author": "Eliaah Feinstein Vlogs And GoPro Videos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzYRkxAcjRF-IiNnCc5lnf0K2jHwVJeLTgHfvc1uLc0aItjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service, Fred was phenomenal!",
"date": "2022-12-19T15:20:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Eliaah. Thank you for the review. We're so glad Fred could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac6ae5b7-a0f6-483a-bdb6-cc7bdc9705ab",
"author": "Tyler Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcho3vqxN2JhT0tjSV7NWxb4t_m-_Xf8tjCrijzadHjZrgjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Don provided excellent customer service. He was knowledgeable and very helpful in finding the right sized unit for me. He made the process smooth and easy.",
"date": "2022-11-29T15:49:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tyler! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Don was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3cab76f-e10b-4d80-b039-037088520dc2",
"author": "Annakay Broderick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVcFe4jXD34VdAedLk2_6yMtFI7QOEwXITSmzh2AqUkVL2Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-19T15:49:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Annakay. Call us at (518) 348-3844 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92b76d94-cb48-487b-9f82-039847f17f80",
"author": "James Habiniak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmcMs8yN_aZXIiQBVnaA4PgTcZQ_Tp3m026PHx9uXWZizMaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The employee was 100% helpful 110%",
"date": "2022-11-14T11:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, James! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13ce45d5-e111-4d74-be26-e8d0671ac476",
"author": "roy dip",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQMrz5mPc6vZL6gkdu8vIZTOO_vXkCkZRWcGehoeYYoSJDyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-12T19:10:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Roy. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca2b3e33-4a56-41c5-9cd4-0b9f0e8b0f56",
"author": "Raymond Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZSABA1lNf-tFf_PUScCRet84RNV9L5RXpzaKrC_bJjvvUjJY=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-10-31T17:21:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Raymond. Please contact us at (518) 348-3844 if you have any questions.",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a80e895-347e-4d0b-99a1-35168c21039d",
"author": "Ronda Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmt3IZxhDdIo_3XK2GqpjZ7HjblqXgejFRkK9g72_bglwZ6sk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-14T17:15:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Ronda! If you need any assistance the future feel free to stop by or call us at (518) 348-3844.",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be8f4a01-35c0-44a6-b1c8-47f522d580bd",
"author": "ariel fleischman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz1upunwpqt2xRP1ztAhC32WJsFKmeyAuNn6y_nEErfiIrdvqFOg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Don was great. Very helpful staff",
"date": "2022-10-11T22:00:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Ariel! We are so happy Don could meet your storage needs at Extra Space Storage. Let us know if you have questions at 888-storage!",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41feac42-7e43-4ef4-93bb-5bd6d8d5406d",
"author": "don Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwMmzU674TbYCghgZrMz5HgS0P2G3q_mciCUEs7W1eDduuzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-09T16:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Don! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (518) 348-3844 if you ever need anything.",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c410fb7-db23-4ef6-bbee-5b867fdb6727",
"author": "Susan Carulli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx5TvfP5aQIopuq7dlwFvmOqvG7PH-p0-rdEj4EIqHBq4Ej1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far great! Haven’t stored it yet",
"date": "2022-08-20T18:38:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Susan. We're thrilled you had a positive experience with Extra Space Storage so far! Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17d01561-6e60-4861-8c37-aefb97908eb7",
"author": "Dominique Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdkM9f8MxI5l9_ahL-ZUvyY-H7MFybOs7rPhRR5dpxhAFsvaf2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-18T16:19:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Dominique! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (518) 348-3844 if you ever need any help with your rental.",
"replyDate": "2023-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75d6f2c8-ce08-4fdc-9a4d-1cd219b8a3b9",
"author": "Dan Culbert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlmbPBgjZ3VCRYO-KCkltDUryl5RLXN6NGd5gJzv8lUT2cVxeUlA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks to Fred for a seamless transaction.",
"date": "2022-08-17T18:51:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Dan! We're so happy to hear Fred was able to make your rental process seamless! Give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a36a07ea-3cbd-49a0-be94-a39c9244e358",
"author": "Sarah Penge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUcfsa9h-C-ZaM-p-MtE55eWmTIhBfPboWiBtIzCKEz3pDEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-16T19:25:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sarah! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cf43648-b9e5-4332-8b48-9cdc6753ec9a",
"author": "Kelly Gorman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM4eCVywoSUbUwZDy2FlYKMRMQ_lZIqvECnyFzyEVagVt7zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-15T20:48:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kelly! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (518) 348-3844 if you ever need anything.",
"replyDate": "2023-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62b77ea5-9d9b-4a44-a3a0-f6e3304d69c2",
"author": "Alivia Chase",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj-Fc16d4AzgAh0A6ud8unA6ew15EDwEU1FQErZ5e_S6xy0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-03T13:54:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Alivia, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68ef9e08-c4bf-4cb1-97b6-0f057f2d7795",
"author": "Valerie Cox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwzd644GmOwJTxZi-iBrbjTF740nwhs06-Xql5Bw37nWe7cXg3ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-13T18:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Valerie! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71c0d3dc-9575-43b9-9217-da8d844e39f1",
"author": "Andy Soman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIzl3RGkc0FcoQA7NJQqfAfoxPY60Z-8cRA9O0SY4zYgC-n_X3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-05T19:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andy, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "978cda9c-a465-4891-817b-a9cd8056caff",
"author": "Kevin Singer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLijhzEi_9suvOARvAEwrgWIA8ISQ6N_kj6vSam2mcncnDTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-24T16:18:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kevin! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a604846-aa66-4ed5-90b6-ddfed8876552",
"author": "Maria Banks",
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"rating": 5,
"text": "",
"date": "2022-06-22T21:34:18.000Z",
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"reply": "Wow, thank you for the 5-star rating Maria! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:45:23.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "",
"date": "2022-06-16T00:27:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Keturah. Call us at (518) 348-3844 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:45:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"rating": 5,
"text": "Fred is super nice and did everything he could to make my experience great.",
"date": "2022-06-10T21:54:27.000Z",
"verifiedTenant": false,
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"reply": "Hi Elise, thank you for your review. We're glad Fred is super nice and did everything he could to make your experience great. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:23.000Z",
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{
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"rating": 5,
"text": "Really nice people and renting out a storage unit was quick and easy. They even gave me a free lock.",
"date": "2022-06-10T17:17:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Danielle, thank you for your review. We're glad our team was really nice. Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-10T00:45:23.000Z",
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],
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},
{
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"author": "Li duolin",
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"rating": 5,
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"date": "2022-06-03T17:49:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sara! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:23.000Z",
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},
{
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"author": "Jake Bosco",
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"rating": 5,
"text": "",
"date": "2022-05-18T17:11:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jake. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-10T00:45:44.000Z",
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"sentiment": "positive"
},
{
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"author": "Max Martinez",
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"rating": 5,
"text": "",
"date": "2022-05-14T14:41:59.000Z",
"verifiedTenant": false,
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"reply": "Thank you for the 5-star rating Wax! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:45:44.000Z",
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"sentiment": "positive"
},
{
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"author": "Ferdie - Fifa 21 Tutorials, Skills, Formations",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTle2LN8zeMYniUZWKTBICP4fxAMWScseZ6nM78CoNRfQbp_cb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and extremely professional",
"date": "2022-05-13T16:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Ferdie - Fifa 21 Tutorials, Skills,. We're glad our team was extremely professional and friendly! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:44.000Z",
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{
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"author": "Nolan F. Ozea",
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"rating": 4,
"text": "",
"date": "2022-05-11T22:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Nolan F.! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-07-10T00:45:44.000Z",
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"sentiment": "positive"
},
{
"id": "f06756dd-5956-44dc-8c1c-9b8af683149c",
"author": "Joseph Smalls",
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"rating": 5,
"text": "",
"date": "2022-05-11T16:50:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Joseph. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16063222-1328-4558-9403-a0ea6f74c81b",
"author": "Carolina Celeste",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvZFxteYfe1W7hgDECWjJwkLjj60R_ZOEguPXF4ZoexJBpqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-10T20:47:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-10T00:45:44.000Z",
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"sentiment": "positive"
},
{
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"author": "Yvette Clarke",
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"rating": 5,
"text": "",
"date": "2022-05-10T18:27:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yvette, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5df19720-9cac-4fb0-8bf5-4a903db21fd6",
"author": "Jadeli Gonzalez",
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"rating": 5,
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"date": "2022-05-10T14:50:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Jadeli. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:45:44.000Z",
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},
{
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"author": "Kevin Beha",
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"date": "2022-05-09T17:41:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Kevin. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:45:44.000Z",
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},
{
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"author": "Janet Dieso",
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"rating": 5,
"text": "",
"date": "2022-05-09T16:13:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Janet, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fab7abd3-4d3e-4760-ba37-a63eaaff7b8e",
"author": "Naomi Henry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ8pVVphGYt1uFVhnntlD6_3EG_84TIvC5vFMeEJ5nKa0dAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "great service",
"date": "2022-05-09T16:09:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Naomi! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Kenneth Cox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh98XVNvMZF9fGEdzK66iYu4USNUmmJwGBZCSSudZYyH6SC4Ku=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-09T00:14:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kenneth! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f614987-f32b-46e4-a9ac-e95270082c44",
"author": "Allyson Giles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfFh1n431mo7cQJdt5sDjXRev-IbGTTgaCVeZ26FcDCZNFlWc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T21:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Allyson! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "875b22d2-a7f6-4c01-bfe7-ddea8f535521",
"author": "Matt Hefferon",
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"rating": 5,
"text": "Facility is clean and management was great!",
"date": "2022-05-04T18:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e9b8e092-4f15-4f85-8792-68ee0813e9a9",
"author": "Juliana Plimley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZki-g2JLzU-zvE_DsGDDsdIZkO-zEwdg4KnTg0qLlc65VxTwd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-04T17:11:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Juliana! We are so happy you had a great experience. If you ever need anything feel free to call us at (518) 348-3844.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c330f207-1efc-4426-ad39-f9d364cce971",
"author": "Shonet Newton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRPDI56dEGAt-ufuBDvr0fsUVePNgxHUqTQ22U2wgeOKpYJeSC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-04T14:51:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Shonet! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b0530ae-9a44-4b71-aa2c-79a58fd36677",
"author": "trollmaster101",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUasR1t6XXmE4nZjCmMCt4VJhUOpG6oSUsZTouZdw6oI25aoI8=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is very friendly and very understanding and flexible they tell you what your options and the best plan of action are to take, they are very helpful.",
"date": "2022-05-04T14:33:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the great review Trollmaster101! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (518) 348-3844.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [
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],
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},
{
"id": "f8e855a7-184f-4872-a242-704fd4ce82ff",
"author": "Melissa Q.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzpd7m9QU69mEPdaI3C3MgLa9LSFAgd7s4ZEp_g-0j7UfBiKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-03T16:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Melissa! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "818fa283-49b9-4158-8eb5-4bdf7a9e6083",
"author": "Michala Hendrick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxE-x6GnO4xfeQLR4fIOY1a5U2AW4GkUPgHICdn15SXHr6VTvK=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility was very clean and Fred the manager was super helpful!",
"date": "2022-05-03T14:27:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michala. We're glad Fred was able to help! Our team is here to serve you, so give us a call at (518) 348-3844 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eb808781-d11a-4ede-ba4d-b547ea659fa8",
"author": "Kathleen Ayers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKpFJ79_u3DXwcodXaMgQBUzUjSzxPjLJts7jmsYEnUXN8jQFY4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was looking for a self storage place to store items for a few months. I tried another company in the area but they did not return phone calls. I called Extra Space New Customer # and Angela handled everything for me over the phone. After the application process I spoke with Fred the manager at the Albany Extra Space Storage. He was so helpful answering all my questions and made the process so easy.",
"date": "2022-05-03T14:19:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kathleen, thanks so much for your review! We are thrilled to hear your experience with Angela and Fred was positive and are always here to help with your storage needs! Give us a call at (518) 348-3844 or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:44.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e4e603b3-8daa-4d2f-9ecf-a18216017c0c",
"author": "Nakia Person",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpR89vXu0rbAdQZm67Ug1-f_ke75q7gUxWOQKEUryg7sy_pdTt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I really can't say I just got the storage let's see how it goes",
"date": "2022-05-02T16:57:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nakia, Thank you so much for the positive rating. If you ever need anything don't hesitate to give us a call at (518) 348-3844 or stop by the facility!",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "049dff0f-9bf6-4c4c-959f-36d04fc22169",
"author": "Michael Clay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtXNkLZ8F8w5H8aw1OClyNUpnWaL16Ttnf_Uw2KMTSEoNjVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service at this facility namely Fred was outstanding. We had an issue and Fred was attentive and ultimately was able to provide clear direction and resolved the issue very timely.\n\nI would strongly recommend this facility for all of your storage needs.",
"date": "2022-04-23T21:08:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Michael! We're glad Fred was outstanding and attentive. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a87ba373-097f-470b-927e-4455c18d162a",
"author": "Big Bass TV",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgkUtZlaKvyoLpgCAolYDD-x1ZV1z1YZHZbreNiTBF7CUZI1lF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fred is the best! He is so much better the previous staff that worked there. Fred is the man!!",
"date": "2022-03-11T18:22:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Big Bass TV, Thank you for your review. We are happy to know Fred has hit the mark for you! Thank you for your kind words! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13230f84-9dcc-492d-bb9d-29a4f8351813",
"author": "TINA COOK",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHJxQwecn3z1A4Jp9Le44MFwYxS7LaxGrt6T99jDP9uDBXHa4=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-02-05T19:34:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, Tina! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2de19cf-23d4-4b99-bd1b-57f4f22dc79d",
"author": "crystal saar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6y988eDD8QOdgr8sfxWcSknv_5kWUXXWb_TV1B_bPOgbsbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T19:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Crystal. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf8d7c3f-8be6-479e-8adb-66ec065a05cb",
"author": "Bill P (Taliskan)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWxf2ko8oV4ZO82_FTp27SYyWgn_CDt07_ZuopF7VWAq7Wcw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Safe and secure location. Outdoor snow does sneak in under the doors if it's windy.",
"date": "2022-01-08T19:58:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Bill. Security is our top priority and we appreciate that you have trusted us with your belongings! We are here to help with any other storage needs at 888-storage.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "65162bee-1be1-4b1c-951d-e0ae93bed7c9",
"author": "Sherman Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6jX81avcSHWuHzCuALNCMPmNvEa3xnjAUQLD_ivrF_ZQ97g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-10T03:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Sherman! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9563a24e-68a6-4615-9840-197e105445e0",
"author": "Patrick Wolfe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLkgrx55rsG0YlJjv1qH0El82gNhfm_sjsfccJ6fsXMw81n3o8=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Reasonable prices, pleasant and helpful staff. I just emptied my unit and everything went seamlessly.",
"date": "2021-11-05T22:01:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Patrick, thank you for the review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b4ffb7a5-1453-4581-9922-424068def738",
"author": "Mandy Depo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1nIQ28AcFU8e6hqaXm1Vv5yZmRz1_kbvfza6w4tqZVQbw0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zowie made the process of renting a unit and moving painless bright energy and funny as can be flawless make up just what this area needed I felt like I was shopping with a friend",
"date": "2021-10-21T23:24:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mandy. Thank you for the review. We're so glad Zowie could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c4402f9-650d-4518-90f9-dd5862bc5959",
"author": "Micheal Powel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV90UyBuFWrk8oeVCWG9JZXZlbmRmwz9cTUGdM0Xtfe7rYlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Where has extra space been hiding this gem ? Zowie I’ll never forget this place will be seeing me more",
"date": "2021-10-21T23:19:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Micheal. Thank you for the 5-star review! We're so happy Zowie could help. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4dfd0b5-1df6-47b0-8efd-ada0630164c2",
"author": "Kyle Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXZOEDGBnoW5PDGw0n4D0WEgHSfGtpZzZ69t6VUpH3LeWI-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was by far the best interaction I have had with a storage company in years Zowie’s personality literally radiated through the room that laugh had me going ended up getting 2 units just because of how clean it is",
"date": "2021-10-21T23:15:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyle, thank you for your review! We're so happy to hear that your experience with Zowie and the cleanliness of the facility has been positive! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "10e9b69f-d619-4313-90c3-b08290604ba4",
"author": "Angela Burchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDIp59OJnl7qrXouNAq5kJDLLEUyjo6J5fgOr7dA77m0lPFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was immediately welcomed by Zowie’s bright personality she honestly made my day better she was very helpful showed me units helped me decide what I really needed the property was very clean compared to before fare I say she’s a star performer and the prices are reasonable I’ll never forget that experience look forward to seeing her and my unit again",
"date": "2021-10-21T23:10:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angela. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zowie! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4ec3e2a1-fefb-4002-8ba9-afc3ff7ebb48",
"author": "Clark's family Moving & Storage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5MqGKHvpOoVBTjfMbI6KLswcheH2hOkS71ihTaKlcv4fkSj5r6w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great she help me out so much thank yall",
"date": "2021-10-21T18:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Clark's Family ! Thanks for the positive review, it means a lot to our team. Please call (518) 348-3844 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63dd595d-ed72-48ea-86bc-6fa6c005793e",
"author": "Marco Alexandre Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXc2P5taLStOW2edLHmqqJXDhiOzTkWl_KZEoDg9SAlAdfnLJU5=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Very nice place to store your things. Staff is very pleasant and helpful. Clean facility as well, definitely staying a customer.",
"date": "2021-10-20T16:36:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marco Alexandre, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "05ee4583-89bd-47a5-9699-7f05208d2b06",
"author": "Derek Nash",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRhbPHEtmpa31Gl5wKY042kNBr__5R_GjAd70Txg3gmDwy-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-20T15:08:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Derek! Don't hesitate to reach out to us at (518) 348-3844 if you ever need any assistance.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8be5a1ca-02e6-47fc-a050-fad16108606c",
"author": "Chris Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs0eMZkC2XPvd4EsAoOwYeGvoChcsLyEUf8uCq6k8529b1Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have such great staff and rates! Helped me yo get just the space I needed wail making the process as painless as possible. Definitely would recommend to co workers, family and friends.",
"date": "2021-10-19T21:22:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Chris! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (518) 348-3844 if you need anything.",
"replyDate": "2022-07-10T00:45:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "11655877-396a-4ab3-a4cb-ebc5cb09f06e",
"author": "Senitor Smithers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4MrrC4Tnz3FJGsVeCMsAmAOAaWw3IhTOkMwfnbznH7UhjeOhdXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nichole is a big goof ball and made moving fun.",
"date": "2021-07-17T17:41:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "12b91998-c466-4d4b-8a33-e118dd01a612",
"author": "Felix Marrero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuC16rjjwzDWb9U4NQlc7K2Cayn_QaHRLMY7wDOQdxU4aCvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nicole was great",
"date": "2021-07-17T13:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ae2f43f5-0486-4ebd-9ffa-e7b8de515b31",
"author": "Brett Scelzi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBsT4eRfUUoaRDLh4FtLDdRMT2slyU0t-MwOGtYE3M-d4yKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nicole is amazing and takes care of all the details great service, fast and care free. Not to mention the great rates that beat everyone else! If you need storage this is the place for you!",
"date": "2021-07-17T01:15:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Brett! We are so glad Nicole could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "046bcde8-86ba-4d95-be36-03e66c34aecb",
"author": "C Burton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaPyXECNseKWmaC89NeJTjaP9wa6ealvn3o-B8oXivEIk2Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nichole was great! She found our business a great unit!",
"date": "2021-07-16T15:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, C! We are glad you had a great experience with Nichole. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:46:19.000Z",
"tags": [],
"sentiment": "positive"
}
]
}