{
"summary": {
"average": 4.3,
"total": 72,
"distribution": {
"1": 9,
"2": 3,
"3": 2,
"4": 4,
"5": 54
}
},
"reviews": [
{
"id": "7b9297fe-8843-453e-847e-1305e71a22a7",
"author": "Taleata Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcRNnRTwOAoFBMAhWRP8zrmPLRoY6WRM3X1-NyHNczvjUknPvs=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Not bad , would have been better if they had the numbers above the double doors to let people know that there's a storage rooms in the inside of the building. Drove around numerous times trying to find the storage number. Had to call my friend to find out where the number was located at .",
"date": "2026-06-14T21:56:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Taleata. We’re glad your overall experience was positive, but we apologize for the difficulty locating your unit and appreciate your suggestion regarding clearer signage for interior storage units.
",
"replyDate": "2026-06-19T01:28:23.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "09adbeba-3dfd-4ef3-9863-b194a83dd592",
"author": "Quin Burns-Ray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyZ_7kus2wssbcWFRStePx2dESTf-x1sLCDfg-rdyGcUHXHKhr7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "He got my space 👍",
"date": "2026-05-08T19:07:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! Happy we could help you secure your storage space, Quin.",
"replyDate": "2026-05-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e08eb94-789e-4371-9872-bf66008c2899",
"author": "Daniel Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmpikaFD0ZBMNnpKEyM8wpB8Jj-eeBxYE0cFzYXSjhAazXKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2026-04-29T22:11:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you found our service excellent. Your feedback means a lot to us Daniel.",
"replyDate": "2026-05-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7f988aa-54f9-41e1-bdc0-079952fff9af",
"author": "Peyton Bruner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJp1i-gMU5As-zflMXsVPUwKG7WnJBZBmOg_LmAe3sAyf2_Vn9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was super helpful with getting me set up, made some suggestions I hadn’t even thought about to better suit my needs and was very friendly. Great place all around",
"date": "2026-04-21T17:55:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about Eric's helpful suggestions and friendly service means everything to us. Thanks for choosing Extra Space Storage Peyton!",
"replyDate": "2026-05-10T01:28:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e06d2f3a-bd43-4c33-b08c-e45b0fc6cb70",
"author": "Matt Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeze0ZWPQZWTUiVvTQaJtOQX7oajaKBnnNnV4z5-8HmKtCFyTP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service",
"date": "2026-04-18T17:13:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Matt! We're grateful you experienced great service with Extra Space Storage.",
"replyDate": "2026-05-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8f32cf7-2e65-4783-8c80-7925d94ca15a",
"author": "Charles Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXO8OnibiKm4QgiS04WF5C8RU-dVURzbS_9GNlLMojgWmUA538KFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and safe",
"date": "2026-04-17T18:44:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Charles, we are overjoyed to hear you found our facility clean and safe. Your feedback means everything to us.",
"replyDate": "2026-05-10T01:28:23.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "98ab156f-46b6-42a3-83b1-5740c533d483",
"author": "Dawn Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjYz1lWH__10SZ323qZEWtkBzkC7tnfOB-nQ27eA4hc5PrPA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience renting a storage space! Eric was able to get us set up and into our storage remotely. We were I’m our storage in ten minutes!",
"date": "2026-03-28T19:07:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dawn, we are thrilled to hear about your great experience! Eric's remote setup made storage quick and easy.",
"replyDate": "2026-04-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9aa15d6e-04bf-4e7d-a601-c361bdbda2b2",
"author": "Matt pauscher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjF4HOrhygGK1yq333Duz-V3YS3JR8JygewFgK2zdCbfSiufqU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and friendly",
"date": "2026-03-28T17:42:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matt, we are grateful for your feedback! Quick and friendly service is what we strive for at Extra Space Storage.",
"replyDate": "2026-04-10T01:28:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5e266caa-0312-43c6-9d75-3c7e3aff923a",
"author": "Jeff Jedlowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-UgJmfXNgl40mRnpoVS8cKWFmFXYLLErEsxyli9TN9F9aZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and professional. Highly recommend",
"date": "2026-03-24T15:32:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your recommendation and appreciate your kind words about our helpful, professional service. Thank you for your review, Jeff. ",
"replyDate": "2026-04-10T01:28:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd97001e-0a47-4693-ab0c-4151e25a0c5f",
"author": "Alex Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5zRWKJzwhVJMf3Mob81cZX_BZvkbpn5Yr-anMQzEyDvS3Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-11T18:09:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Alex! We're happy we could meet your self-storage needs.",
"replyDate": "2026-04-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6c57413-5903-49c6-88ab-020d6b4d6acb",
"author": "Boyce Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyOwYcwLVBAJhwISjpn_tYdRqrWQa8rtiBC9xqEEVwRnxXulA=s64-c-rp-mo-br100",
"rating": 5,
"text": "ERIC IS THE BEST!!",
"date": "2026-01-28T19:42:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Eric provided excellent service! Thank you for recognizing his dedication to helping our customers.",
"replyDate": "2026-02-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "689a9ed7-fb95-4bde-91d8-566f09e38c39",
"author": "John Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsrXW59O9MqBPXBlCzRJc1UvcKiNcL_X4dD5zSNLYs9ASLyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Thank you",
"date": "2026-01-16T20:36:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience with our customer service! Thank you for your review.",
"replyDate": "2026-02-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23e6201c-ac96-4643-aa9a-114ff195b959",
"author": "Yard Envy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSUGIo_o0F8N79UUg72qG0Y2A3eOKHXJG2VGWAbHLjUQjzz1M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric and the staff at the home office, were very helpful. The on boarding process was very convenient.\n\nEverything was done digitally and I had access to my unit that day.\n\nYou’ve got to love technology.",
"date": "2025-12-25T17:11:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Eric's helpfulness and our convenient digital onboarding process. We're glad technology made your experience seamless.",
"replyDate": "2026-01-10T01:28:23.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3aaec82c-32f3-4f90-9a25-a4b6e55bc5c3",
"author": "Robert Fields",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0_zIjnEXAYJN-dmuU89z9GxYnMKBFCzS2SPjpjRSAQtAfM4M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy online rental system.\nEric was a big help, he called to verify and explain parking details .",
"date": "2025-12-16T17:58:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're delighted our online rental system was easy and Eric provided helpful parking details.",
"replyDate": "2026-01-10T01:28:23.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ed6d796a-0760-419e-a986-0b8f17c9d918",
"author": "Danielle Makoutz Gibrall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzDD8lfsb6fVUEILaT3ys3vGg_QvWdxmkSqduHJBVNqLhNDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was great! Great customer service.. did great with the call!",
"date": "2025-12-03T15:13:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience! Thanks for recognizing our customer service team's excellent phone support.",
"replyDate": "2025-12-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "da0f10da-8038-4d1d-9612-681be6ecdab1",
"author": "Jeffrey Honard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIosdH-mNSvjyw8T0FRVUxW3h9ckY1lTTlcFVc9-3T0S3ZbXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-19T16:28:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jeffrey! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-12-10T01:28:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd3e154d-c5d9-44ec-922d-8ce5dca1943d",
"author": "kencil stencil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGdlNEi-RfOWMjDVqQF1p3t3Nxk4WgZd7lAZvot5FxjWd9ywCn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Man showed up right away and was very helpful.",
"date": "2025-11-17T21:57:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad to hear our team was able to assist you promptly and effectively.",
"replyDate": "2025-12-10T01:28:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1095a21a-1b95-4d5c-8a7c-a884c1bac410",
"author": "Victoria Warner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0otii-HmrOSVsQRvlp7vWdfvpiKZo8WVuFHFN5IL5khfRoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best! Very helpful! Love this place’",
"date": "2025-11-17T21:45:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear that you found our service helpful and love our facility.",
"replyDate": "2025-12-10T01:28:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "60bbd926-fa52-42a8-ac8e-78dde85e7c51",
"author": "Ty Boone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrxi5tpYZ5owIfmE1mjV1iQT7LF8PtjdyKJEA_JGGaCiPHHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Attendant greated us right away, he was very kind and helpful. Great space and easy to access",
"date": "2025-11-15T17:12:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our attendant and facility. We're pleased the space met your needs.",
"replyDate": "2025-12-10T01:28:23.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b4830d27-339e-462d-bafe-719620242676",
"author": "larry underdue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgQW4Mm1j0AoQE4b6wH5dnTm5Omyf6uPxgfjs2rC73JtZr2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-09T19:59:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Larry! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-11-10T01:30:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0edcbd4-eb47-4d89-b4d1-82c4f1357f04",
"author": "W Mill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMIXoPNngFJrcpfbkY_12Lj-2PdnBh1RZIC5onI5_vlfA9xw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Very reasonable price to store my items a few months. The staff was very helpful.",
"date": "2025-10-30T00:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad our reasonable pricing and helpful staff made your storage experience positive.",
"replyDate": "2025-11-10T01:30:08.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4b4c159e-66d1-48b5-93ae-7d790041aa45",
"author": "Wynn's Art",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUUG51uBEP-p592Qw5ozYSEkI765QtcKxAYgvnKs62KDHNTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had some questions when I ordered my storage unit and Eric answered the phone immediately and helped me. I am very thankful for great costumer service! Thank you!",
"date": "2025-10-11T22:02:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Eric provided excellent customer service when you needed help with your storage unit!",
"replyDate": "2025-11-10T01:30:08.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0db7aa42-1da8-44d9-88ab-60317bfc9a1a",
"author": "Brennen Dominguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCzH3ZSc6S2L28ucO-ALR7WOvtXqt7duhEEJvwup90KzP1_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great affordable facility, good hours, easy driver up access units.",
"date": "2025-10-10T21:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our affordable rates, convenient hours, and easy drive-up access. We appreciate your positive feedback!",
"replyDate": "2025-11-10T01:30:08.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "95a7f4bb-e51b-429c-830f-71f5e56e84fe",
"author": "Aalyah Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVerhpX6_lp3pMoq2-rw5EWGRwE6O38LwTSvtHhUoAWwgYLKk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was very helpful. Got everything I needed done.",
"date": "2025-09-12T18:13:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Eric provided such helpful service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-10-10T01:30:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "189bbb35-be88-4835-a480-e49d0afc878c",
"author": "Tyler Weiss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw5vXqMdX-79kS-WRzpuGEed-w0_y0YF5cNB8nloFjbLG1_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric helped us get situated with our unit. He was very helpful and knowledgeable and the process was extremely simple.",
"date": "2025-08-27T17:52:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Eric made your storage process simple! Thanks for recognizing his helpful and knowledgeable service.",
"replyDate": "2025-09-10T01:30:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03a9754d-5c5b-46a4-8f36-a6f4c8ae2fa7",
"author": "Chris Lyons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi2U8OLt7GfHxnusjFPUaAm6JoNAjDpWRWcHeY58J3OxryMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great assistance! THANKS, Eric!",
"date": "2025-08-16T18:57:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! So glad Eric provided great assistance. We appreciate you!",
"replyDate": "2025-09-10T01:30:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0d1bc49-05e7-4a88-be83-1e8e2f413a92",
"author": "Camila Guerra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPJVBIXQcK0HHjpgMUx506EJXO8_S7oaZPIQKqe4dGsMlhTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am new to having anything in storage and Eric has been very patient and kind helping me find exactly what I need. Would highly recommend!",
"date": "2025-07-22T19:52:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Eric provided patient, kind help! Thanks for recommending us, Camila.",
"replyDate": "2025-08-10T01:30:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51e05497-6983-4a09-a7b4-56ed72bb99c2",
"author": "Isabella Gaus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvIez06dAfZpp3i32eu01Dy3TbAWKQ4gLCmlPGuPJNi2ycp_o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick, seamless, and hassle free! One of my better business experiences in a while!",
"date": "2025-07-19T16:09:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.",
"replyDate": "2025-08-10T01:30:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83320567-7cd5-4b1c-81d4-bb16f6d8ad48",
"author": "Jessie Geotes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQOLl2DMqWtAWBLNO2G9J5NGvex43cHagt5A_aRR9RAn46LCZB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was amazing so helpful and friendly",
"date": "2025-07-09T17:32:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Eric was amazing, helpful and friendly! Thanks for recognizing his excellent service.",
"replyDate": "2025-08-10T01:30:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5782a1fe-4480-4f50-abdc-92f0bf72077c",
"author": "Jim Lindgren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIq07B6u0CmNzQSAqk46wBOq6tvA8NqeUcfZ-hw2ojFj6cD-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful in booking the unit. Could not ask for better communication .",
"date": "2025-06-27T17:54:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with our booking process. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T01:30:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7b624fc-b725-464a-8e1d-c20d61b2c169",
"author": "Timothy Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx5xNoTIUCVItRx0_HiQAZQvHBVyltg1HH-h4ZaHyWBvUzew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and willing to help you get the right sized unit at the best price.",
"date": "2025-03-25T21:39:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have helped you find the right unit at the best price. Thank you for your positive feedback!",
"replyDate": "2025-07-10T01:30:08.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e1fecf1a-c2c4-40f5-b998-090d0bb2cf1a",
"author": "Mary Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS3cB3YF1v8N2HRsr9YAl5h7TClabCEKmfB_-x4BLRU_Jmtg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding customer service and very competitive rates. Brian and Joe are the best!",
"date": "2025-03-15T14:18:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your outstanding customer service experience with Brian and Joe. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T01:30:08.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d078cf73-b48d-4885-a236-8b0b38dea519",
"author": "Janet Lefebvre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu4TWHGZBE8dXS5Bwy_dL0fmNn6e7RlACMNBQf24A-9Z1K-ggm=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was easy and the staff was right there to help!",
"date": "2024-12-11T20:09:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our priority! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T01:30:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "631b97e1-ddfb-4275-bba7-411f5ee5a0a3",
"author": "Teresa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKihR1xKLzaAuANvDEDX5m5mZK71HUbaqv1Q62IUHOGIpVBFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything went well, I would recommend Extra Space to others who are also looking for a seamless storage process.",
"date": "2024-08-01T16:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that everything went well, Teresa. Thank you for recommending Extra Space to others!",
"replyDate": "2025-07-10T01:30:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38f51d98-69e4-4b5e-b310-3fde7463cc4d",
"author": "Eleanor Capozzola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJexLaKWLdvs9CQGcPn_XW94qaeIJ-tH2-QFUe8S_xvls8E=s64-c-rp-mo-br100",
"rating": 5,
"text": "It is a clean facility with a very helpful staff",
"date": "2024-05-11T17:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eleanor, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-10T01:30:08.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "003d1eb6-63ef-4482-8817-bfde15fe5c57",
"author": "John Snavely",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuHytW_No0GBeU0TZaXDBK-VEAp8pwnDE44Mkf68jXV3ozUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-08T17:12:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, John. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T01:30:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09baa2ba-ebc5-45ee-8372-799b774e51ab",
"author": "David Call",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-JQlHNM3wg3S8dsCagItGL4E3vPpE2PhAIg5zTt1J7OaM_i_21w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-01T19:53:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, David! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T01:30:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa4f2bc6-c4c4-4358-bc81-4185c754263e",
"author": "Sara Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIBgoBjkuJPKww1eCldvmlt4mXKPH-AP6s0oi3mNgrkOpE4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! And very reasonably priced! I needed a storage unit last minute, and they were so accommodating getting me a unit within 15 minutes! The lock was waiting for me in my unit too! Great space. Plenty of room for large trucks or uhauls to access the units. If you’re looking for a space to host your things, look no further. This is the spot.",
"date": "2023-06-28T16:30:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sara, for the great rating! It's wonderful to hear you had a positive experience with us and that our team was accommodating to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 548-4572 if anything comes up!",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "97b4f213-32aa-4dcc-8347-dd055e1f88e2",
"author": "eber aldana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVc7KMdNTKJXdNa6l9uwAlVOEHDDVJJrx1pdvnMDfZSF6STCT-k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-01T11:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Eber! Call us at (804) 548-4572 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "165f3c86-0c3c-40a3-8293-acede75f3bdf",
"author": "ASHLEY BOS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI31zsiub1-QmGNRIejGH3SrAFGB_9iLcS8w18jEjr1_wrHjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am pleased with my experience so far. The staff is very on top of things. They have stayed in constant communication with me. They also answered all of my questions, and promptly returned calls. There was an issue onsite and one Iwas immediately contacted, which I appreciate.",
"date": "2023-02-10T18:14:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 548-4572 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0ee41316-31c9-48a5-8abe-ae2dec6ba6b3",
"author": "Gail Godfrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj9UrgWdViI_CLVg5vH6rPQbX7rV1zRFWp-qhSZeDFRfmvKQdiQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Alison was very helpful in helping secure a unit. Very friendly and professional.",
"date": "2023-01-05T02:15:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Gail! We are glad Alison has been professional, friendly, and helpful with your rental process. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1e4725bd-4ae7-4356-8eb4-1ef068711c47",
"author": "Nicole Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWJTZXvmic2-Y2m6R4JyO1OLd-lQze-MyfkzTYGaXSJvYzzUU8JA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great price. Alison was very helpful and great to work with! She responded to my questions quickly. I received a warm welcome from her thanking me for my business. Super convenient location.",
"date": "2023-01-04T14:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "651b1080-d834-419e-be4e-67762283e61a",
"author": "Chris Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKj6oKEEhxZxnMpJQgD0aclIC-H1K-rgRMe3Yo0NoDFg8Pug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-16T17:06:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chris, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e937dcb-0f68-490b-af98-23da44a4b999",
"author": "Shields Movers And Staffers, LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVJEQ3aGbPPlwkP460Xts9UM9v4p6HywWlfrRJVMJDDFP23T0cBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice facility the gate was already open which gives ease of access to 26-ft trucks",
"date": "2022-11-01T14:56:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Shields! Providing renters with secure and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "33196493-889d-42b0-bf0d-a3088378ebc9",
"author": "A. Cesar Nogueira",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBj5fBWNRl6okKg-QbGZzlF5-YtBK_kPN_D_EyNGKSvlgTYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff very helpful and accommodating. Thank you so much!",
"date": "2022-09-22T16:13:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, A.. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7384b16b-8e23-49a8-9c80-7b188ffaac1c",
"author": "Art Herman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0Wh_hKiGJjpgLFuUJkgW3VgZu0FcIqMyG_W3SgJQTIpXcAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far, so good.We see in two weeks",
"date": "2022-07-17T17:14:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Art. Thank you for the 5-star review! We're so happy we could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-07-10T01:30:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d66a8185-d8ba-4edd-a12d-55d16ddb0ff1",
"author": "Michelle Reta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbMrGTn9uuuJrPkVQVWhW1GA49p6Et7U8nfVRk1yz4jP17eQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-24T16:16:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Michelle. Call us at (804) 548-4572 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T01:30:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4eda3283-7241-4cd3-900e-fa6ce9991032",
"author": "Brittany Rugg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXi5mMYhfYREPT5p6HuOvgIs2w9KOFRlq_0X8Qk_D_CHxCnbssecQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Customer service was friendly and helpful. Was able to access my unit same day. Made it a very easy process.",
"date": "2022-04-18T16:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brittany, thank you for your review. We're glad our team was friendly and helpful. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T01:30:10.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a32e075c-6176-404d-af17-38d90d62c953",
"author": "Faith Ann Coates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcdg40GYEijiaseveen-x2n7WiKk1KFnJsIgJg_k7vaxGat-jN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-31T19:17:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Faith Ann! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbac1a08-761c-4613-b8ef-fb2a661e238a",
"author": "David Belcher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLti3c5lsInY-cbgDddRYOFFKc4JJEK8Hl3fQ1ZXqqnJpBMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was great! Helped me out answered any questions I had. Made it a very easy and painless process.",
"date": "2022-01-21T17:29:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're glad David was able to help! Our team is here to serve you, so give us a call at (804) 548-4572 if you need any future assistance.",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79760a9f-d649-4e41-88f2-b70e785f6185",
"author": "Jon Brewer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR8xrvvHX-y08uWVfp0_9OXtczvszhnB-GR1AXt4RLvW3yfdGS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was a good experience. Unit was in good shape, clean and easy to access. Really couldn’t ask for more. It was nice to see that the owners were doing good up keep and making sure the units were well lit when the sun went down earlier.",
"date": "2022-01-15T19:28:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jon, thanks so much for your review! We are thrilled to hear your experience was good. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "b558f720-1d8c-466d-a1cc-870085728c4c",
"author": "Greg Dobbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKp6RIFwGTwo-t4VhE2KLaipB8Mh__GwUBITRJeQlcA5mgDow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Booked online and my space was ready in minutes. Such an easy process! I was very pleased with how convenient the whole thing was!",
"date": "2022-01-07T20:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Greg! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f36167e-34b8-4c6b-878a-98c59205105f",
"author": "Jayde Duris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGBOFwHDmFOKDsugWuEbVs2Jm51vL3vahXfUzMEaoVTEnvlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Matt are so nice! They’re wonderful! Thank you for everything! You guys are the face of customer service!",
"date": "2021-10-19T22:45:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jayde! We pride ourselves on having a friendly, accommodating staff, and are so happy Brian and Matt helped you! We're always here to help at 888-storage.",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "885c5054-737e-45d4-9858-7b3c0ee7429c",
"author": "Dumitru Leahu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOHTCiH8jZkdbLA9Wm4OIYQAsviqjuJUOiEXezz-vxKIExuyX_SA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best customer service!",
"date": "2021-09-23T15:26:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Dumitru! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf07e816-704c-46f8-9169-69a7a951c3b5",
"author": "Cindy Doss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgr21zCCny3Q8S4lnqLPrRRY8i2HE0Zw5rt1MQsK2PeUWo2hEf6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy process!!",
"date": "2021-09-07T16:58:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Cindy! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "726e3902-26a4-4129-ab46-051755667250",
"author": "Kara Murray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr0RQqaW5Kf9EOyt2uPIbmVzve8talEBpUs9NjaOHjjYr97w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Matt was phenomenal throughout this whole process! Always kind and helpful. Thanks Matt!!!",
"date": "2021-09-02T16:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39e5f9d1-88cb-4763-8e96-e431b6908b23",
"author": "Patricia Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_4PeQBh0jcH3c_-wXzLKinyXcV8Sa1ESqPpZHuNwoYNqyBg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Prices have gone up still the same quality of storage ridiculous why?",
"date": "2021-08-31T08:40:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b3a0d5aa-af54-496b-8de4-d8780eee7054",
"author": "Tarnisha Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6z6DOuHqqVPasyb6AwEBDF0DBjn1xrvNF2wHxpskRxC0d7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-16T17:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Tarnisha! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T01:30:52.000Z",
"tags": [],
"sentiment": "positive"
}
]
}