{
"summary": {
"average": 5,
"total": 749,
"distribution": {
"1": 5,
"2": 0,
"3": 1,
"4": 12,
"5": 731
}
},
"reviews": [
{
"id": "7d1c2716-8835-4c2b-9e40-6b647a689100",
"author": "Charles Chinchilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjMY-oO0072PQu6ukHyYLDGO9QKJsb4Q7tZU3qCUhesEb1xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas is awesome! He will do right by the customer and ensure you get the storage space you need. This is a great place to store your belongings, I’ve used this facility a couple times now and it’s always been a breeze. Newly paved lot looks great too!",
"date": "2026-06-24T20:37:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Charles! We're glad Lukas delivered great service and that the facility has been a breeze to use. See you next time!",
"replyDate": "2026-07-01T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6553918d-ffa0-4043-a1d4-bf5c0d4c6814",
"author": "Terrence Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQsMNngdMYuspVxJbk1CeXX8Af25eueNvTJmaV61A1aGjQBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2026-06-24T15:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Terrence! We're glad you found our team very helpful. We look forward to serving you again.",
"replyDate": "2026-06-24T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d22a03a3-3b24-4fd1-b583-897033914859",
"author": "John Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaMeSktzpGDU5YHXfRdPYJDEG7oj_b4LtB_MMdUYgSB153FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-22T14:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, John! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-06-24T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1baa70c-56ae-4eda-bae9-656edd7d5368",
"author": "Matt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDOAwpilVGNoClABo-JNd0iBsddQJfl54k9V-r412yvydzEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was more than helpful. Locked our keys in car and he helped us out. Very polite and professional",
"date": "2026-06-16T18:23:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Matt. We’re glad to hear Daniel provided courteous and kind customer service while assisting with your payment at our North Las Vegas location.
",
"replyDate": "2026-06-17T20:47:19.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "79702d1f-c82d-4b0b-8807-526c5fa5b089",
"author": "Daniel wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOfbQOHlQi3sxovifBQszjoFeIOg8haraOcqfOvgd4mDnCVUU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas is the man you need to talk to.perfect showmanship an makes you feel welcomed",
"date": "2026-06-16T18:23:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Daniel! Lukas truly embodies our commitment to great service. We're glad he made you feel welcomed.",
"replyDate": "2026-06-17T20:47:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a4911e1e-12d4-4ad5-aacd-8945307f6622",
"author": "Warlock Ancient",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBpGKRh3mUoMIS_pl87JzkQxiCDIINnwBfGv0e9iX0mgr8LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people, better managers! Loved everyone I have spoken too so far, especially Lucas!",
"date": "2026-06-16T13:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Walock! We're glad Lucas and the team made a great impression. We'll be sure to pass along your kind words!",
"replyDate": "2026-06-17T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "83606f5f-8384-45e9-a672-a5cdae86a9a5",
"author": "Jesse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6h95txf_QVUlwql0ja0S0FFX_1atxE8E3suQOMD2qw3u0kRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Lukas for for all of your help today!",
"date": "2026-06-10T20:40:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to have been of assistance, Jesse! Thank you for your kind words Jesse.",
"replyDate": "2026-06-17T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c80b5db1-f1cd-4884-b545-47ba7263f6c7",
"author": "Bob Willaford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZFcYYWgNdMZgJr_ncOwHeOagdfa2Vd2XQKxUPHEIMtaCIQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great!",
"date": "2026-06-08T13:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Kim! We're thrilled she provided excellent service, Bob.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef164bf-dc6e-47af-b314-99a7651a7c6c",
"author": "Sara Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvSD0G1Tka7T29ZN-Lr3msd_qU02EUeGH_iXXd3LbjPmxsIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim helped me get my unit setup prefectly.",
"date": "2026-06-05T21:32:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Kim helped you set up your unit perfectly. Thank you for sharing your experience with us Sara!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbb27001-7552-4527-a5be-a6bf583bd490",
"author": "Brian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN6VgM59f5jAFptUcOHp-B9UjONaesUeqZjDLfUEadwSoMmB8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-04T15:11:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Brian! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ca0df91-b2ee-4fae-afc2-9f4d51dec2a3",
"author": "Jasmin Mamangon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoAgr37usegktQS867tXhDcb7kPnbZEK7-L6wcy-ZSMPctdOYu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tameka was awesome. Helped me get set up with no hassle. She answered all questions I had, showed me exactly where my storage unit was, and explained everything I needed to know. Definitely recommend. This is the second time renting from this location.",
"date": "2026-05-28T18:05:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Tameka provided excellent service! Thanks for being a loyal customer and recommending us, Jasmin.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e216ad1b-f1c2-481f-8fd5-9f6589a0516d",
"author": "Anthony Corley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIblohFHSZ3ZB7dzJ8boF62915olDuvni1IAEBEfG40VCQ2Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim always extremely helpful!",
"date": "2026-05-22T12:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Anthony, we are grateful for your kind words about Kim! We're thrilled she provides such helpful service consistently.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "459efeaf-be5d-4adf-905e-2e358b54daf3",
"author": "Doomtooth Games",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLQ5nVwRwEVyMblsr3KnocRUnrnvdLrL1Tp4emVUCX16g_gpZJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2026-05-20T16:06:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided great service to you, Doomtooth!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70049c31-be07-4c8e-b02d-186bef91d7be",
"author": "Kasim Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdEKvVm4kkyELxPYMo9BPsUzVgJ_jBvbBk2WhkGAmyVOlfqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim helped me get in storage, very polite and pleasant! Super Grateful!!",
"date": "2026-05-20T14:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Kim provided excellent service! Thank you for choosing Extra Space Storage, Kasim!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "181d11e1-ccf0-4ff2-a01d-b6febd7518da",
"author": "Sonya Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWparbnpzJwE-6nrQoivS871OjQQ4m2CxFPJMrH6cqW7r0VKcYy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in to look at a unit and was met by Kim she showed me the perfect unit for storing my business supplies. Can't wait to do business at this facility",
"date": "2026-05-18T20:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Kim found you the perfect unit for your business supplies! Welcome to Extra Space Storage Sonya.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f7f7dc1-fbcc-48a0-966a-9068fce34f21",
"author": "Johnny Long",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlIWZ8OTkKY7S4lr99c0VEvhjwKRYGvsUGr_qzYnz3ba1nHsmz4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was fantastic. The process went well and the two ladies in the office were very friendly and helpful.",
"date": "2026-05-18T00:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Johnny! We're thrilled the process went smoothly and our team was friendly and helpful.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06e3aa21-fae9-4fbf-a6ce-9b42e276a401",
"author": "kelli roper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxmcMCUc0k-dJDhgKM9wJJJIMjiLSUdMz7g3F4g-62LJ3PEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best storage place. Super clean!!! Great rates online. Kim was especially helpful. Went above and beyond and so friendly….",
"date": "2026-05-13T20:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review kelli! Thrilled you found us super clean with great rates. Kim will appreciate your kind words about her helpful service.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "671f1bf7-dafb-4965-8867-9468e8cd9581",
"author": "Curtis Pruitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp841azu_r4iI5FwkMEwI5t-e4iQaFXECeEuN3oHs1-4-Cbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tameka was amazing! She is extremely personable and helpful! I have no desire to work with anyone else and she took my worry away with switch! Loved the experience!",
"date": "2026-05-12T19:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your wonderful words about Tameka! So pleased she made your experience amazing and worry-free, Curtis!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8c5d3c0-d87d-4b29-b6ee-d692b9dfaf1c",
"author": "J B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQVJolqIabZUV97mU-bGMyxyY9aJb3MdynjRXcng8XrzvbOzvieg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We've been customers for over 2 years and the staff is very friendly. The property is well positioned for our needs. Highly recommended.",
"date": "2026-05-06T01:22:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, J B, for taking the time to share your experience! We appreciate your loyalty for over 2 years and your recommendation.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6471b13b-9956-4e7b-a0eb-f27d71a0fff2",
"author": "Cynthia Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUev3n8EOyMtJ1AwlLzMZNhTQrHSXYQOEiGmb3_1UhIK8-ogBbpCw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Storage Space has a great facility and fabulous customer service.",
"date": "2026-05-05T19:07:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive feedback about our facility and customer service team, Cynthia.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8da8e1b4-07bc-45be-89b5-221327ca2221",
"author": "Joseph Chisolm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOd3Y5z6NfucOt-rmIaXN7sdBIutMNRFrGkf1Oc_EoHgixqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-25T17:44:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Joseph! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7de93029-d570-4bb7-84af-0f8d0dccda24",
"author": "Isaiah R Beaty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8cJonNXDgSy9O8b8Rsv1Qsvh2CddzINlEjq-604fKKpJVpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Glad to be here. Shout outs to Kim and Bri",
"date": "2026-04-22T21:31:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your excellent experience! Thanks, Isaiah, for the shout-outs to Kim and Bri.",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5549a98-c73a-4aa5-8b93-6e12baca4d23",
"author": "Jody Blackburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMjusf7jmO1C1B150UtR8ltDl7rI7Qd-ZqgWORn9s2lBibkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The ladies in the office Bri, Crystal, and Kim We’re wonderful to work with today",
"date": "2026-04-21T20:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Bri, Crystal, and Kim provided wonderful service today. Thank you for choosing Extra Space Storage Jody!",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a67b9b1d-15a0-490e-a452-ad6a5aaa909d",
"author": "Lori Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1P_kdSak56XzvDZP6IdZOKDL87Q1oRPJ8d1j_tHcGEuvuJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim, Crystal and Bri were very helpful. Such personal service.",
"date": "2026-04-21T19:33:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lori,thank you for your wonderful feedback about Kim, Crystal and Bri's personal service.",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3af4786c-9512-4831-8b8a-5235b7e6c023",
"author": "A Gree",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFXk11otZpx56TCITyf3lswcSkvgmLW6vod1HKsDpL85oAu5Lf8g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The store is well kept and the team is pretty on point with their service and delivery.",
"date": "2026-04-14T21:59:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, A Gree, for your wonderful feedback! We're thrilled our well-kept store and on-point team service met your expectations.",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a699250b-e96f-43a5-9d61-3f5528576fd9",
"author": "Karen Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVT_KMFOuu02t9r2Tk0MMZXEJgL-KaOKftwsrCEnJhZcMkNjLMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Crystal was great she had a very good vibe. She also was very knowledgeable. I also like Kim very much",
"date": "2026-04-11T17:17:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Crystal and Kim. Thank you for sharing your feedback, Karen!",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b944989-829b-4001-b2e8-10fd9a142da4",
"author": "Jermaine Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiP_mbPI3BNfp6e426t55l90971HPAm1e_y8hZipYiI0viL-hk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently visited Extra Space Storage on Newland Rd to ask a few questions about their rental process, and I had a really positive experience. Kim and Crystal were both incredibly helpful, friendly, and patient. They took the time to explain everything clearly and made sure I understood all my options without feeling rushed or pressured.\n\nTheir professionalism and willingness to help really stood out, and they made what could have been a confusing process feel simple and straightforward. Customer service like that is hard to find these days. I truly appreciate their support and would definitely recommend this location to anyone looking for storage solutions!",
"date": "2026-04-11T15:36:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Kim and Crystal's exceptional service. Their professionalism truly makes the difference, Jermaine! It's wonderful to hear that they took the time to explain everything clearly and made sure you understood all your options without any pressure. We're so pleased that Kim and Crystal were able to make the rental process feel simple and straightforward for you during your visit to our Newland Rd location. Their dedication to being helpful, friendly, and patient with every customer is exactly what we strive for. Thank you for recognizing their willingness to help and for taking the time to share your positive experience with us!",
"replyDate": "2026-05-08T20:47:22.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "a67f8ed2-cc81-42eb-9760-fb33558641c5",
"author": "Kim Ann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKojbBVM8EEJUq6A4E8MBz1iPUmQ4rzl1zB9p4gk1_hSsLTg1c=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Our experience with Shannon and Kim at the 110 Newland location in Columbia has been a pleasure. They are both very kind, helpful, knowledgeable, professional, thorough and helpful. Highly recommended using this location for your storage needs!",
"date": "2026-04-04T16:19:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting Shannon and Kim's exceptional service at our Columbia location. We're pleased their professionalism made your storage experience outstanding!",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96b7a480-d900-4ce6-86ce-e353a2a33d6b",
"author": "Liliana Quiroz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0mprz-TRVvtF_iW95sYu1rAmKeyQWGaOtia0exScekhuexMI6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just wanted to leave a review about Kim she gave me the best customer service and helped me with everything I need assistance with.",
"date": "2026-04-02T13:38:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Kim provided excellent customer service and helped with everything you needed, Liliana.",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f8777dd-34fe-4309-a2f8-05bdaf441604",
"author": "Thecandleco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8VLXo3fWVaok7tTJwnTVbbwUOenMAzwJ0CuKd_pu7CjDIiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just started my business and I have never used storage before, I went looking for a unit to store my supplies and materials. The Store Manager Kim assisted me. She is a Top- notch professional and so knowledgeable of what customers need. I never knew about all the differences of storage. She took her time and walked me through the entire process all while being courteous and kind. Not to mention the prices are great! For anyone looking for a unit, this is the place!",
"date": "2026-04-01T00:47:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear about your positive experience with our Store Manager Kim. Thank you for sharing your feedback!",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8146a776-2de0-47b1-aa9c-5d5276400c58",
"author": "Amy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH_oUXNS6auIahpEza2V96VG8CmtMOroiNUj0uKPhOwZH1I1ByLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tameka Crystal and Kim. Did a great job assisting me today. I love great customer service. Great job",
"date": "2026-03-31T19:29:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire the great job done by Tameka, Crystal, and Kim in assisting you today. Thank you for your feedback, Amy. ",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcffa906-002f-4225-8e76-b34c699b7bd2",
"author": "Mery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILfXulf8VB7iJdXYMpxqyN5mryRE3Lh1IZEkymZU12QxKZGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very helpful today!",
"date": "2026-03-30T16:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Kim was very helpful today! Thank you for reaching out Mery.",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9458e42b-2157-4d1a-b402-196678fe1ed7",
"author": "Mariana Boyce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEj2r_sbKO_MMHT0gBiP0b8WjCUT4NAv-BDHUkqbLWXnhg_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I visited the store location on Clemson road. The customer service was impeccable. Kim and crystal are amazing.",
"date": "2026-03-28T04:13:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our Clemson road location. Kim and Crystal will be thrilled to hear your kind words, Mariana. ",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cc4207f-6db8-48b2-aa6f-eef571b94f3f",
"author": "Theresa Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLW4l1tEIiDk0DxnDvE10sI3nf4u5ZJlCOVGhNcS6uu4CXvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional, Kim is always helpful without complaining.",
"date": "2026-03-18T20:10:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback, Theresa! We're thrilled Kim provides such professional, helpful service consistently.",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3213e394-65ec-4d57-abba-fb0a5da1a002",
"author": "Jeffrey Dillard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdH-t-sbxaav-CNpSczQTULKgnZLlUhnRN6SU-7mhCsLqLURa7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very helpful",
"date": "2026-03-10T15:38:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback, Jeffrey! So glad Kim provided helpful service. We appreciate you choosing Extra Space Storage.",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2a5cdb1-60a8-4398-a899-834c3166e90d",
"author": "Nikki Stokes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-zsAilws6QpD2yNHh3jQeGbxOd29T2M-Ndw4ve47502J-ynGR=s64-c-rp-mo-br100",
"rating": 5,
"text": "I arrived onsite for a service call. Kim was very courteous and professional. She was very accommodating and helpful as I completed my job.",
"date": "2026-03-09T15:19:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nikki! We're thrilled Kim provided such courteous, professional service during your visit. Her accommodating approach makes all the difference.",
"replyDate": "2026-04-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1b20ece-f02a-4763-b771-071141882cd2",
"author": "Xavier Wadlington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGJZmWESg1u8tiOzFr5EBqVTgYK01qleMAYapGc7intqYVqQ-s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2026-03-07T16:23:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Xavier, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!",
"replyDate": "2026-03-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7633c5d-7fe6-4ab8-abb5-e204e286eac3",
"author": "Jennifer Griffitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIulbeimEkfnfT2X6N-r8WKPfEBTrlAk2y48Yb8PdUYKmykFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an excellent experience with Extra Space Storage on Newland Rd. I was impressed with the employees, especially Kim! She was a pleasure to work with!",
"date": "2026-03-01T20:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your excellent experience, Jennifer! We're thrilled Kim made your storage experience so positive and pleasant.",
"replyDate": "2026-03-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d4383d0-5e3e-4be1-881e-57fe26de5043",
"author": "Calvin Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL98oICKPGRzd9_6ysICIlbrYiBYNwrgsJRb3igQwadyu_WOw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very informative. Took time to understand what we where looking for.\nThank you Kim F.",
"date": "2026-02-27T21:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience with us. Thank you for sharing your feedback, Calvin.",
"replyDate": "2026-03-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c365ff3-f3a1-402d-a350-22eb09da78ed",
"author": "Valerie Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5N7YRhLb0eiR7RHUzJz04cJWxQdIgVHI7Gl09nCnQy4IAQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just wanted to take the time to give a huge Thank you to Kim Frasier (store manager)she not only was guiding a fellow employee through steps to make sure there transaction went smooth,she made sure that she understood our storage needs to provide the best possible solution She explained the difference between climate and non climate. She explained pricing and insurance. Thank you for all you do and making me feel comfortable with my decision!! Kudos Kim!!!",
"date": "2026-02-27T21:04:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you, Valerie, for recognizing Kim's exceptional service and for choosing Extra Space Storage for your storage needs. We're thrilled to hear that Kim Frasier provided you with such outstanding guidance and support during your visit. It's wonderful to know that she took the time to help train a fellow employee while simultaneously ensuring your needs were met with the utmost care and attention. Her dedication to explaining the differences between climate and non-climate storage options, as well as walking you through pricing and insurance details, truly demonstrates the level of service we strive to provide. We're delighted that Kim made you feel comfortable and confident in your storage decision, and we'll be sure to share your kind words with her.",
"replyDate": "2026-03-08T20:47:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0e41ed4e-06bd-411a-8520-27c3b5196d5c",
"author": "Lana B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPSHQoY08lXtuYY6ICyMsk5kUvcns197NRDoudy9aARjusQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-25T02:50:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lana, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2026-03-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0f547c0-db0f-4247-9a55-4bf60f720522",
"author": "Jermaine Pearson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj2kJgQZpfHCYpuFBCaJuI5Wyjon1pZXfeVIhKkPwZjY5TSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came into this location to get a unit and was met by a young lady named Kim that was pleasant and eager to help us with our storage needs. She didn't have the size we needed in climate control but she searched for another Extra Space near by for us. Now that's customer service on a different level. I would definitely rent from this company. Thanks for your kindness Kim",
"date": "2026-02-18T04:14:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with Kim at our Extra Space Storage location. Thank you for sharing your experience.",
"replyDate": "2026-03-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "307af905-9704-4639-b7f7-4f0d9a7e059e",
"author": "Edward Sheckelford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDqFwEWsI8R-SFh2wniVOmvRD05xCy-LolSWfvnM1RKG4bEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim provided great service today with my units.",
"date": "2026-02-16T16:52:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Kim provided great service with your units. Thank you for sharing, Edward!",
"replyDate": "2026-03-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7cd449ab-037d-45d1-89c3-e308d922908f",
"author": "Bennett Wholesale Distributors",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIW73BRm6iXoH2yt_jSsu3vXK7w8a0ha5SKfxXAOPk1ED-fOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tameka was very helpful and knowledge! She provided a pleasant experience.",
"date": "2026-02-06T18:23:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Bennett. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2af2137-9ea0-4763-a0df-2e077175b00a",
"author": "Taylor Vereen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaoOV38rr6KQq-lJJjU6gugS4KQ8qMoPMk2OisJ44Ze_fhdRM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a very delightful experience with Tameka at the Clemson Rd extra space storage.\nShe was very professional. Helpful and cheerful. It was a pleasure doing business",
"date": "2026-02-06T18:04:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Tameka! Delighted she provided professional, helpful service at our Clemson Rd location.",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9d4a843-34f6-49b7-a276-a35bd85509ab",
"author": "Rebecca Bing",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiwXVq_wsPPO2tJaJzFeKpWkrSrRi0ARzHW25CYk1MLtg1vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christal was friendly and helpful.",
"date": "2026-01-30T21:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Christal's friendly and helpful service. We're glad she made your experience positive.",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57020507-5c8d-4365-ac42-8ac57a040556",
"author": "anthony harcum",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsc-E7XsqJKdIHFIcFsur5jEmY7FRHydWCFQsw3Yw9gj6Bgp_n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christal was very pleasant and helpful with our options. Go Christal",
"date": "2026-01-30T20:58:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about Christal's pleasant and helpful service means so much to us. We'll share your kind words with her!",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b19ca80e-83eb-48cb-83d2-a14c02098291",
"author": "Maria Ceron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIKYV-NQ_avxi3_K1ZSStS_VB0SW3lE-RcL24YSqyO_neOxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and reliable service, absolutely fantastic staff!",
"date": "2026-01-27T16:54:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your experience with our fast, reliable service and fantastic staff!",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "65eb58d3-2a6f-4652-be0f-339c222917e9",
"author": "Miss Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLomjKcyKFsB37ZbKgaVlkHykRFRQbyQIisRV4ydt2v--FfQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love storing at extra space storage. This morning I saw 2 young ladies managers making sure the property was secure and clean for us customers and it was freezing outside. Now that's dedication and service.",
"date": "2026-01-26T20:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience! Our team's dedication to keeping the property secure and clean, even in challenging weather, reflects our commitment to excellent service.",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3fb8f115-7f18-4590-85b7-bb6f08887c6a",
"author": "bob burks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI6LX_TQZX_91GZ1ld-dblufxl7LpDDYYRxtS_afk7kUPO3VY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Could not had better service. Kim did a great job explaining all that was to know. I would highly recommend this business to anyone looking for space storage.m",
"date": "2026-01-15T00:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Kim provided excellent service explaining everything clearly. Thank you for recommending Extra Space Storage!",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9bbdae8e-5c13-4232-9e20-0ae61bf33f37",
"author": "Timothy Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUxsVLY40yERvJhdL440SaILRH98B2fQNghGZIH43eyj5uhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was absolutely amazing. I love her customer service. She a pleasant personality",
"date": "2026-01-13T21:21:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Kim provided amazing customer service. Thank you for sharing your experience.",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d10fc1c9-f2c7-490d-a261-87146700cf52",
"author": "Dea A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTB_X-Aqav6zaf0lRfd5HdqyIm7N0mtfKQKwkTYwavKi_e9Gfv=s64-c-rp-mo-br100",
"rating": 5,
"text": "I called the office to inquire about a rate increase and spoke with Ms. Kim who is the new manager. She provided me with excellent customer service and great communication!",
"date": "2026-01-13T15:17:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback about Ms. Kim's excellent customer service and great communication. We're thrilled she provided such helpful support!",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "293e9ce2-17bc-47d5-82f9-3d5f6d419a3b",
"author": "April Jensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC8jgwd74pGL9Io60k5xO9T1EG3HGLoe8ZLbncBA_eNKnHLzQ7HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Since moving to South Carolina we have been struggling with the rising costs of living as is everyone else. This includes storage costs. My husband and I value customer service, action and financial affordability when selecting any service or provider and due to recent circumstances with the holidays and my family that had taken place - Kim with Extra space storage was kind, understanding and accommodating. It definitely made the unfortunate circumstances that have occurred less stressful and confusing. I thank god for people like Kim who are compassionate, helpful and supportive and if I need anything further with Extra space I will be looking for Kim in the future. Thanks Kim!",
"date": "2026-01-11T02:23:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Kim's compassionate service during your difficult time. We're glad she made things less stressful.",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c6541998-7703-411e-9eaf-115cd6b83f71",
"author": "Shaniece williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgAsGaBQfLK0_voTNA6eRcL9ey0yA3rZ0Pqi6uYmm1h5Kdqudh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service Kim is amazing and patient",
"date": "2026-01-10T14:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Kim is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2026-02-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "241f1134-515a-4da3-a13d-75dc403b0495",
"author": "James Wanser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhAdTGSVw6UCBDWtSaQycZG7didjtbWF693NPKrCTBD52BLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim provided awesome service. She went above and beyond to give me the best unit rate and service in town!!\nThanks!!",
"date": "2026-01-07T20:12:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, James. We are glad Skylar was able to provide awesome service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4e096a35-4808-40cc-87d7-4c7f267b1a84",
"author": "Latasha Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV60JVBwIyTxadgIpafGqQ-QhvlULW9qCW8SEflat9kG5LeNNhx8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful",
"date": "2026-01-02T23:44:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback! We're delighted our team could help with your storage needs.",
"replyDate": "2026-01-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f06671e-c6c7-4e98-b1d6-0570eeea6317",
"author": "Garvens Pamphile",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRrKf3QUgc7k2kZI_ZJjguir3G4m6vCnu_SurVmCfl-cgU1aY_ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Kim 5/5 with my out",
"date": "2026-01-02T14:54:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Kim provided excellent 5-star service during your move-out process.",
"replyDate": "2026-01-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "432ae5b3-2ebd-4ed3-873a-17900d5661bd",
"author": "Roos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAHCNP6mpsfNYriojgRhAjwmEOWOgeOeQ31kmDf1IK_5Qfpkq7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service!",
"date": "2025-12-20T21:45:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your amazing experience with our customer service team!",
"replyDate": "2026-01-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "009ace58-fc11-475d-a9fa-76d63ce4d0fa",
"author": "Nancy Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdp1Dca7LGhVOFyL1qUtY7K___uWi-DfmHBUB0n_0H3TTLcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-11T20:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nancy. Your rating means so much to us!",
"replyDate": "2026-01-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c28d6bf-9c67-4672-bab3-2c631ede6589",
"author": "ER M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkbDaktmXXUzyvNvZJuUGhrQCfO-NZUqiXITZ9uK5Wqr-JPyuMqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access and good pricing. Super easy to transfer units! Thanks Ms. Kim for your help.",
"date": "2025-12-10T20:52:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Lucas provided such great service! Thanks for the kind words about our team.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "51bad074-166d-453c-8c27-9a243f4c96a5",
"author": "rolly kay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhxU3kv03T9X-NL0YBpiOkvSlvwx7hoNtoPm0GII_gOW4QNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love Ms. Kim and Temejs great service",
"date": "2025-12-09T19:36:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Ms. Kim and Temej provided great service. Your kind words mean everything.",
"replyDate": "2026-01-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "da289604-a47d-415d-9356-b5623060d000",
"author": "North Shore LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7reOuPy9ncoyI0l0Of7GuI37ppPwPRS2PSkZ63xpleZwR3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding business and great management.",
"date": "2025-12-03T18:06:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about our business and management team, Bill!",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9dc2b4c8-438f-4303-866c-ad188a158fc7",
"author": "Electronic Security Solutions LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_Rp5v5t_xn9rTnxOg7t3O7MSMN8ytCwbqwNnsY5t7uUaxOt3aKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I do business at other storage facilities and this company is by far the most organized, clean, professional group I work with. Thank you Kim and Tameka for your assistance the past few days.",
"date": "2025-12-03T16:03:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our organized, clean, professional service. Kim and Tameka appreciate your recognition!",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f5561ed9-14eb-4d48-82fd-5941cc537688",
"author": "Jenaul Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLMlAy8A44DPXKqZF6bVoQt2iBs_tOiBc5S-4Ct4edoNN9Lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-29T18:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jenaul. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "192a47c0-f2d7-4e39-acbd-09daff85c39d",
"author": "Kaylah Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOt37QsLsP30AZXh9BXmN-j3j9cUIf5v-LWGwLno9UMR2vTdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Kim did a great job today! I definitely recommend her. She was very helpful with my parents and provided excellent service.",
"date": "2025-11-28T18:37:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Ms. Kim provided excellent service! Thanks for recommending her helpful approach with your parents.",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9658453-7821-4304-a973-94b487bb74ec",
"author": "Terrence Samuels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkZNa1hbH9_pmip7l93Z2gG-FHCXAGW7r94FoAjn0dzlyaZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-17T15:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Terrence! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6efae90f-aee7-4a21-9c1d-227e6205ab95",
"author": "Malik Rook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMlNI4Ffh-9vO4S1QtxmUsfox1U3DZzHL78DOTB44DYSylugHY9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim on Newland was great",
"date": "2025-11-15T16:57:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback about Kim's excellent service on Newland. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99207e78-8b36-46f6-999a-2accb2ca72e2",
"author": "David Henson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq1qI9mLUXCy9KGggMcS62sYuVgH_e-W52e-k5fzufdC7Aaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was so helpful and kind! Thank you so much for everything",
"date": "2025-11-15T16:55:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're delighted Kim provided such helpful, kind service. Your feedback means everything to us!",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b37cd3ae-819a-4233-b451-393ffa73946b",
"author": "Kristen Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqncTfg2iWKOn_H_RG2t54dXsRg11iFriHubaFpp1aM_wweSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great! She made the process super easy for us. Highly recommend.",
"date": "2025-11-14T18:50:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about Kim! We're delighted she made the process super easy for you.",
"replyDate": "2025-12-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efccc4dc-4f43-4ebd-b432-ae5bd96db400",
"author": "Will Garvin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj8AvaDSi-A1sLuIKvlNxLN3BwspYSzc0iIfoVaz5RbAqxEDelfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I highly recommend this Extra Space Storage location. The service, especially from the manager, Kim, has been outstanding. She communicates well regarding updates and policies and is very accommodating and helpful whenever I've needed assistance. It makes the rental process smooth and stress-free.",
"date": "2025-11-05T23:26:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Will! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f62e4a56-0339-42fe-bbe6-8058546b957d",
"author": "Peter Abreu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3em9VPFQtUYT08n1QLfmjyoAIXdqvjy1PhpdHkAPZA54Wsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great!",
"date": "2025-11-03T22:28:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Kim! We're thrilled she provided excellent service for your storage needs.",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e01126b1-c7fd-4cf5-86fa-b3c6d4f160e7",
"author": "Anita Hampton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXL4Q3-uANN-0AHCxalrYfZTfb9rOIkWRBfe0Jpg9ampeQEPRC5xA=s64-c-rp-mo-br100",
"rating": 5,
"text": "the manager Ms. Kim was a welcomed delight. She was pleasant and easy to talk to. Her willingness to help me was refreshing. I appreciate the time she took to assist me.",
"date": "2025-11-03T22:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Ms. Kim provided such pleasant, helpful service. Your appreciation means everything to us.",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "78b37d26-3113-4319-9179-0c5815f052ff",
"author": "T Butta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiwLsgCG7e-PZdkeIcTNOUjtQ5eeIt47IgGlMOf04qPtWVdQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience with this place is always pleasure.Kim ,the lady at front desk ,is such a kind and friendly person.Love her energy.She is so awesome.Keep up the good work.🌹👌🙌🙌👍👍👍🫶",
"date": "2025-10-27T21:20:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience! Kim's kind energy makes all the difference. We'll share your awesome feedback with her.",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "101ddf59-dcc0-4f34-99ae-72cecb74eb19",
"author": "cynthia cockrum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjeDuVZKJNkjYwHvX-I1ElIq7Q9gVewjt4KC_lo2Tf0ogUJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was so helpful answering all my questions and taking time with me.Wish we had more people like Kim in this world today!!!",
"date": "2025-10-27T16:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words about Kim! She's amazing and we're lucky to have her helping customers like you.",
"replyDate": "2025-10-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd2d8f52-1729-40db-9fe8-748c752a4ec2",
"author": "Brieana Caldwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF67NlLivS7tqTYpsNdeOdWaDQOp8OMH3EU0-9QIa0acb_iw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had the pleasure of speaking with Kim at this location. Being new to the area (military), I wanted to make my move as seamless as possible . Kim did an outstanding job with helping me understand what type of unit and size I needed for my things . She was very pleasant and kind which is hard to come across these days . Not to mention, the facility was very well kept. Thanks to Kim, getting settled has been a lot less stressful .",
"date": "2025-10-25T13:53:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Kim made your military move seamless! Her outstanding service and our well-kept facility made settling less stressful.",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5121f563-f348-447a-a1fa-ff63462dc485",
"author": "Jewel Gibbs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTIZFXo9XPX_ZE3txkuymypfpFZshXGNMqZ2-at2fFYuAzfmLq=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim Frazier was amazing! I appreciate her assistance with resolving my matter with the quickness and with a smile! 😀\n\nI appreciate her taking the time out talk with me, be bless!!",
"date": "2025-10-24T20:48:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled Kim provided quick, friendly assistance with your matter.",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7d691b40-3386-4c22-9409-d807c19d32a9",
"author": "Joshua Dreher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzXmXWjbVf1K4Shh9wSLlX2FkOcQPpw6_vTj8K_28wud_41A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas Rollins, did a great job on assisting me in getting car parking location.",
"date": "2025-10-16T20:20:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Lukas provided great assistance with your car parking location needs!",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "833f4b14-aa99-4075-aa5f-d8d1b7333603",
"author": "Markel Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9i8k11hntZ2pd52IBgUV6t9kT5IYh3326SBnSTnDQW9B5Eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came to Extra Space today and met Kim who couldnt have been any better! Very knowledgeable and courteous. A pleasure to work with today.",
"date": "2025-10-15T15:10:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Kim's knowledgeable and courteous service. We're pleased you had such a positive experience with us today.",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "832a13de-8ac2-443d-89ee-b72eb503ee3c",
"author": "Dawson Fengler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6f9F3AOJ0OtdZihH9a52cygn3RRACI7Wvb_ikcNCgdGW3Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim has great customer service!",
"date": "2025-10-11T19:09:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for your wonderful feedback.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1f7cba8-87c0-4258-bdb4-49eed8e1428c",
"author": "raushaun williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSCOcfyw_uMlEZq0S7q8Ghx_ZFqApdj-j9KV4Q1l_GIOp4ZR8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very helpful and has great customer service.",
"date": "2025-10-11T16:35:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Kim provided great customer service and was helpful during your experience!",
"replyDate": "2025-11-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b50cd90-3025-41f8-b780-18cb37ad387a",
"author": "Geoff Weber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOvtKJY4fGNpva6BwnNYdHtfOQozZ0DiklQBi-Hs63CIWx3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim took great care of me! Wonderful location!!",
"date": "2025-10-10T20:16:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Geoff Weber. We are pleased to hear that MJ provided you with wonderful service. Highly recommended!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c0e25bd-351f-4dc8-b158-c666fd581d19",
"author": "Ridge Maignan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_DONyS8XdkH4aqEPdEA_hWrS-vafQ2qrtnbrh9satlOamiLE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Made Quick and simple! Great customer service by Kim!",
"date": "2025-10-03T15:16:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your quick experience! Thanks for recognizing Kim's great customer service.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55b226c-bf5c-4897-bfb3-17522013823b",
"author": "Barb Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyuNvOWyIacbtl2AqQFXFH0MS4L88PdhNMNzv6UboLB9Kf7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had the opportunity to meet the store manager Kim and what a pleasant encounter. Me and my finacee rented online but was personally called by Kim to be welcomed. When we arrived at the store she showed us where our unit was. She was such a delight to work with. Thank you for great customer service!",
"date": "2025-09-27T04:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Kim made your experience welcoming and delightful. We appreciate your kind words about her service!",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "464e76d0-87a5-415c-acd9-c91ab92cd507",
"author": "Amber Haver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXpP7Op-NxqkIsaoOdkrLFUuQ5JFhkKw_O1Ydq_ifm4T12tFnMHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Kim has been extremely helpful, courteous, and professional. Highly recommend.",
"date": "2025-09-26T18:55:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Manager Kim! We're honored to have such a helpful team member serving you.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bff2cef5-ccaa-4c50-ae7f-e7c0cbe67661",
"author": "kaylah robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmL__j6vmpQf9ga9ItsvSBgegeq1A6IhEhYpgG8RbPTfR3tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-23T20:03:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Kaylah! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ed45d11-ec26-4cc3-bb18-37d7dd148ecf",
"author": "G Bum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJduxw0D61sKSW8kZ6K8W3OaAT3Uz0MrZbIxYPMUvRQ1rJ7vQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience with Extra Space Storage on Newland Rd., Columbia, SC. Easy in and out just off of I-20. Can easily open the gate with their app. Secure and clean property. Carts available to move our stuff. Staff were great - Lucas and Kim were both professional and very helpful. We’ll be back.",
"date": "2025-09-23T16:59:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, G! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ceac36c2-9464-4f12-932a-e6e7cb6c1946",
"author": "Alexander Bolden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXobjXuUP8_5kq9vRpsGeYJI9yIW5hEDHfMJGthNhsOz4Nd2CM=s64-c-rp-mo-br100",
"rating": 5,
"text": "As a military member for 14 years, I will have to say the Extra Space Storage on 110 Newland Dr managed by Mrs. Kim has been the Best customer service that I have ever experienced at any duty location I have ever been. I went to multiple location of different storage companies and none of them were able to help with my needs and didn’t seem like they were willing to check to see if any of their other locations would have the space I needed but that’s not the case with Extra Space Storage. Mrs.Kim went out of her way to help find a location that was close to my home and a price I was able to afford. She was very sweet and kind and most importantly patient and understanding. I would highly recommend this location to everyone. Thank you again Mrs. Kim my family and appreciate you for all of the help!",
"date": "2025-09-23T14:37:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Alexander! We're thrilled Mrs. Kim provided exceptional service and found the perfect storage solution for your family.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2a539dae-369c-458d-aa08-07f0710e09d0",
"author": "D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyT06goYxD3kOIDkN8MUM5zCtR2aszaWXL-cxp5x6kDsw_e9U=s64-c-rp-mo-br100",
"rating": 5,
"text": "I got there and was greeted by Kim, She was really nice and helped me understand what type of storage I would most likely need, she helped me understand the process and price options. I had to wait to get confirmation on when my House hold goods would be delivered and once I did I called back and Kim was able to help me set up my contract for a 10x10 w/ Climate control. She was able to help me pay for the storage unit and was very friendly, professional and was a lot of help. With this being my first ever time dealing with having to rent a storage unit I would say 10/10 best experience and customer service was amazing. Thank you Kim for all the help.",
"date": "2025-09-22T21:38:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the amazing review! We're thrilled to hear about your wonderful first-time storage experience with us. It's fantastic that Kim was able to provide such excellent service, helping you understand the process, explaining pricing options, and assisting you in selecting the right climate-controlled unit for your needs. We're proud of Kim's friendly and professional approach, and we're delighted that she made your entire rental process smooth and easy. Welcome to Extra Space Storage! We look forward to continuing to meet your storage needs.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ac0fef06-c93c-4bfa-8821-7ac1278e5a05",
"author": "Leslie Medlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnwqmZQFY-y-wZeUGDc1AmCt8jI-v7R_Le_ekMiCxTs1rEVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We've rented 2 10x10 units from here until 2 years ago for many years without any problems, and super friendly staff. We're back again now for a 5x10 unit. The gentleman at the desk today was friendly, welcoming and easy to work with. We're happy and will definitely recommend Extra Space Storage to our friends and family!",
"date": "2025-09-08T18:40:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Extra Space Storage! Thank you for sharing your feedback.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2c39020-36e0-473b-ac9f-76b87f0d0cb9",
"author": "BOB MCCOY",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_6ZUJPW_ApUUL31pYXLiiB7h5fZxeW1eJcIo7s9i9bjy21A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas is great guy to deal with very Freindly and knowledgeable",
"date": "2025-09-03T18:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Lucas provided such friendly and knowledgeable service! Thanks for the great feedback, Bob.",
"replyDate": "2025-09-08T20:47:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "11ca5e4f-af34-42c8-af91-403944db68fe",
"author": "Glenn Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWURG3cPx7Idecbck6RVqZUuOboSIQWZ2FUX7vAaZa5R53ta1gU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-13T18:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Glenn! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-09-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51ebcb4a-b00e-4853-871a-12a192e9c35c",
"author": "ava gregg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVd9J5QFuFRkKmeGLNjDpaKCD2Oru7tFxkQyxxcSEpIi3oNdAFi=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ is very helpful and kind. Facility is clean and easy access to storage units.",
"date": "2025-08-12T15:00:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear MJ provided helpful, kind service! Thanks for noting our clean facility and easy access.",
"replyDate": "2025-09-08T20:47:26.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "969a3a4c-ad2c-4a74-b598-ffbf5e2c6793",
"author": "Logan White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0A2BakFyqo-OZy8npjCQ8SCU1SPMTgfnkCKj9rwAOvCjIMO_3=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Front desk attendant is very courteous and helpful. She was always pleasant and went above and beyond to accommodate me or my family when I wasn't available. She's is a delight to work with and if I need another unit I would definitely return!",
"date": "2025-08-09T18:21:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with our front desk attendant. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0e1aefc-2f0f-4128-9bbf-22839907f5e9",
"author": "Hampden Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU17fNEzPLu4Ro5AoVal586ivt0CF2l5rKK6UwKY49G2rgbMK1e=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was a great help! Move out process went smoothly",
"date": "2025-08-08T14:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful MJ helped make your move out process smooth! Thanks for sharing your experience.",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53ab2112-c73d-461e-91c5-33521c665556",
"author": "CARLA THORNING",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8b2LBa-ZGuJCbYw3YPz2eV2WZiWq9K0OO6JbHfZc8JhFBwDs0Gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was kind",
"date": "2025-08-08T14:45:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words about MJ! So glad they made your experience great.",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42056f90-ba5e-43fe-9c0c-898ca352ba2e",
"author": "Esther Thuku",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_3MjK63Ri7q-8GZs-YpoZuGleeJxAd-XbVOxfxZEfSIPVrNM=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are great . I was able to get the space I needed at a reasonable price. Great customer service too",
"date": "2025-08-01T20:03:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you found great space at a reasonable price with excellent customer service!",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "87b86d17-d506-41f9-ac75-8742f90561ce",
"author": "Christopher Raiford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLljlosFgne6O28rhl03JuCdtgInD960vTh78xTHDgduH-XkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar did an amazing job assisting me",
"date": "2025-07-19T16:18:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Skylar provided amazing assistance! Thank you for sharing your positive experience with us.",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb767e8e-3511-40a0-b423-08e20c10626a",
"author": "Jerry Isabelle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAeS4F4BJ5xEZgMOz_Pu9IZXHaBMnxka4sfwkrd7eQuF2Zb90=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extremely courteous staff that is willing to go above and beyond to accommodate! Would definitely recommend them!",
"date": "2025-07-19T15:53:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about our courteous staff going above and beyond! Thank you for recommending us, Jerry!",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2bf77e9e-cf11-4cd3-98ef-51442fdd2ed5",
"author": "Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNEqADO-8nuDRQMfPhWI3KF5wEHBCiMv-sujYbcKn58LTbcfs=s64-c-rp-mo-br100",
"rating": 5,
"text": "10/10 experience. Lukas was super helpful",
"date": "2025-07-17T20:51:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your 10/10 experience! Thanks for recognizing Lukas's super helpful service.",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99110663-bf64-4da7-b518-b4f731e4ad20",
"author": "Naruto Uzumaki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDkn3Uzjr-gK2sqT2K49SvuGOgMpvu1_H_E1PRbjOnN5nPbic=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T20:44:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Naruto. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-08-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40760814-f072-4ba3-b38f-a21ee29b8773",
"author": "Sheree Boozer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXD3uboyeRamEbUe4xAZdcNoOGeUbV1nIkHKJw8F6vG0S3KAVGz=s64-c-rp-mo-br100",
"rating": 4,
"text": "I have rented with Extra Storage Space since 2023. I haven’t had any major issues. When a minor issue arose, the staff was very responsive and worked quickly to resolve it. The only reason II am moving my belongings out of Extra Storage is because of the increasing prices, and I found something at a much lower cost and at a fixed rate. This is the only reason I gave it 4 stars. Just a side note, they will work with you on pricing. Again, this facility is a great place to store your items. In addition, if I could vote one staff member employee of the month, it would be Lucas. He is very attentive and helpful. He made my move out seamless and stress free! Thank you Lucas!",
"date": "2025-07-17T15:38:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you've had a great experience since 2023! Thank you for recognizing Lucas - we'll share your kind words with him.",
"replyDate": "2025-08-08T20:47:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9d181b0d-578b-436b-8bb8-63c00400acec",
"author": "Ethan Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTAQ-waFNdDvlfRTOBY92wgdgFAu9xnZnWKilT6kw4STXIVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T12:44:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Ethan! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-08-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b451dde4-c01c-4c19-8626-ed6485b40b5b",
"author": "Laura Trujillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhdOHhC_ltEvdhPha5znRsuwNJHznnQoDU15kuXO74HAK72sqpNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-16T21:35:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Laura! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bc7f437-5df9-4451-982d-b99e576ab80e",
"author": "Courier 2 GO! LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo7RX64Sm-I1KnRbCATmmiEsVZS6bEkCGahJZuZIGiJGEMpts=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas was very helpful in assisting me with providing me a discounted rate.",
"date": "2025-07-16T18:42:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Lucas provided helpful assistance with your discounted rate!",
"replyDate": "2025-08-08T20:47:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "36d54a20-698c-43f3-b81f-1dc8bcb81b12",
"author": "Isabella Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX2UQITQ2AL0emMSL5LIAQjXpaMTtkZdz8QgTeOlbzD5Oj6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lamas’’ personal skills are excellent and knowledge of the working systems of the property are outstanding.",
"date": "2025-07-16T17:53:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Lamas' excellent personal skills and outstanding knowledge of our working systems!",
"replyDate": "2025-08-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f597941-2304-49b0-839d-bd6aec93c532",
"author": "Qwindelle Natt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXoq7qQFucnCFvGfVLsi-1DSlXW5M07IdgVtLi5Gpmh8FuJ8s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-30T17:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Qwindelle. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41116d4b-457d-45a9-b5d5-539d86f9671f",
"author": "Benjamin Schimanski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4cILG92w4RbUMD6gyJULYL7_obT6qwA53JMjYHN5NzAO3WTpa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-20T17:46:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Benjamin! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b29cb085-42a6-4ab0-ab56-ad81b751ba05",
"author": "Gwen Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbR0TebfZuBqubigkrn5jBdFUBDGzVOU3DsOQWXILoR7IhaNM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-17T21:48:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gwen, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b44feb2b-1e52-49b4-ab1f-cfad8adeea81",
"author": "nia bia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_UgOYtbu98AzoXi6oZpKW8WUv3SHrKJcWfZ0y0iIqFhJL6nto=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing establishment and your staff helps me every time",
"date": "2025-05-31T15:16:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our staff provides excellent assistance during each visit. Thank you for the wonderful feedback about our establishment.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c5bd56f-b75f-4297-a54b-6f49050fcfd1",
"author": "Whitley Hinks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuAJl7fKwfCxCCzUhr9nNX2ys-Ktl3jpS4cuHIYAF-De2q4A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding service from Skylar. Thank you!",
"date": "2025-05-15T15:59:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Whitley! We work hard to meet the expectations of our customers, and we're happy to hear Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b26b3744-894c-4f79-a4c8-d7cd0ab9fd3e",
"author": "Ashlee Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6wnoepe6FCsVnsdC9ApaZcDJ18HBLnDdq-p3w5jOsiy3-ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mj is the best in the world great customer services",
"date": "2025-05-14T21:06:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that MJ provided you with great customer service. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67f42545-4b22-4fc0-b364-542a038ee7de",
"author": "Allen Hammonds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoaNvNbuI1vIuLQEei8TGIAEQ6gTKs6NGxGks3v7Th45_RO3Rp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael Polowy went above and beyond to do the right thing and make us HAPPY. I recently got a huge monthly bill increase at another ExtraSpace Storage facility in Columbia, SC. I like the customer service so I didn’t want to change storage companies. After making ONLY 1 phone call to a facility closer to my home, I received the best news ever, since the other storage facility couldn’t lower my monthly payment. It had almost doubled. 🤦🏽♂️. And then; Michael came to the rescue. We received a larger unit for a better price than the other facility’s unit. Another 5-STAR experience with a different ExtraSpace Storage facility.",
"date": "2025-05-04T22:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Allen. We are thrilled to hear about your positive experience with Michael at our Extra Space Storage facility. We're glad that Michael was able to assist you in finding a larger unit at a better price, especially after your experience with increased rates at another location. It's great to know that our team's efforts to provide excellent customer service and meet your storage needs have resulted in another 5-star experience for you. ",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d58719fa-b439-4a73-a9c7-b7f1829390d9",
"author": "blinklpofadown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5z8apUxh-oxSDFHpmqdqFKyfmdUDV7i9NHWbnyxZA8Wvcils=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-04-30T14:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Blinklpofadown, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b370f99d-e538-43dc-8354-0c7bf1634343",
"author": "Lovely Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIl3GUj12lUpvsVQI8jNP_BxyX_F9OOYAj44ZoSFJ-mk7wI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was very helpful in showing me units.",
"date": "2025-04-29T16:51:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear Skylar was very helpful in showing you units. Thank you.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df9ff313-c658-489a-a68b-d519b099c49c",
"author": "Sonic Speed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkxcRXHWa-by6Fv9EOHHtDUK5D_k02DS638cvoRNKg-D8ASA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara had great customer service and timely resolution",
"date": "2025-04-29T15:06:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sonic, thank you for your review. We're glad Ashara had great customer service and timely resolution. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "044b7153-31f0-4746-861b-fc2575fa529f",
"author": "A&L Carperntry Services,LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6W5WBFMnMqtss2UWcqXjQzQ7k6JKWlM1VqSO46QNkuS5c5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-24T14:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating A&l! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a9076bd-e199-44d9-81db-b1190dee30a2",
"author": "Eddie Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1hduJGguxptG0z_cLHNKmMsbBYLyzVSJTWzL0Ium6dJRfqYo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar, was very helpful and easy to work with. She made things easier while moving.",
"date": "2025-04-19T17:20:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Eddie! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 636-8674 if you ever need any help with your rental. ",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2dd3875-2667-46ee-b74e-04e56c9575c8",
"author": "Melvin Beaty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-bdwVY0UuojL6xIhkpsrmOu-2P4MPavUe16HPAHMn0JyH6UAXhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service",
"date": "2025-04-19T13:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Melvin. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a64f494-eb8b-4994-b1ac-4f0242591133",
"author": "Mark Pollard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXTRXF_ua1HKMZdeMAQOgYSMHHIhS3CtlNi8-kZyop-i_Aj24=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was amazing thank you",
"date": "2025-04-19T13:26:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear Skylar was amazing. Thank you for your positive feedback!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "385ec5af-a16f-4771-8960-19396c21003a",
"author": "George Cornelius",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK2e2QyNe_srTHCDJHt5aZSWuVNNEX43Rci3wr-r4gfZ3YWRS9BQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar service was amazing, very informative and knowledgeable",
"date": "2025-04-11T18:11:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, George. We sincerely value your positive experience with Skylar's service.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68b09f92-d841-47aa-975a-f0b4a964f1e0",
"author": "Help Me",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3PFPIaj9QKcVs2QsdHmUy4yVnFvBfvSHek9-LLH5f1wEJwBc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2025-03-29T18:16:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Help! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "033666c2-c46c-4ec7-8f7a-b117443d497b",
"author": "Kevin Byrd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINH5eMDYHmTr3m37QIHbFbRlA4Lo4zn-757glIQa9Za9hoKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-22T16:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Kevin! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2b40ad6-d761-432d-887c-0e855ea8a3c9",
"author": "Kayla Blackwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN0XMrO6yEG2wEbXblkk6MecqsBgwy5qtLyjB-1_KCEuLxRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-22T15:51:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Kayla! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11b6b85e-4698-43e0-954a-0f2da0e9e191",
"author": "Dante Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWVDjRF1HXWSd4qbY39VXvzrxKW4OzS6WdhZJ0SEhcJEhmDUhD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar is the coolest. Customer Service 5 🌟 appreciate you for helping.",
"date": "2025-03-19T18:04:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your feedback. Skylar is indeed a valuable member of our team. Thank you for your kind words, Dante Lewis.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c4dfc879-c37d-4f2e-bb16-363ae725c4a4",
"author": "Shawn Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItlTmFwMxTGENHRVD7_oq-guQYIYjwNaNEHuX8HIPjOr67_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was really helpful! Quick easy. Great personality",
"date": "2025-03-17T18:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled that MJ was helpful and had a great attitude. Thank you for your review!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1cd2c1e-ed87-4290-ba0d-b6ee33f1dace",
"author": "yessenia duarte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKzEmW3lO_K5eBgCOGhaRWoz_q3DjiQ3cfdN7eQOsB29AxMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was nice thank you",
"date": "2025-03-17T16:06:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that MJ was nice. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca43e1a5-4422-40d6-8859-7e5d4bf9a1b7",
"author": "Jamie Kizziar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPSx0le21dCsf977_0Wtcs5pvCbU1c6LI2GoAD_NPsee0HLf54=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service, clean facilities, friendly staff!!",
"date": "2025-03-03T17:09:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your excellent experience at Extra Space Storage! Thank you for your kind words.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fe0231af-c603-4fe0-bfae-ab4275d05146",
"author": "Carl Keyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1FemXl--xrPzTGam_o8XFyOd3-kKQgmkfOAoCj_jLmcTomg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was amazing and helped me out! Very polite and knowledgeable. Recommend this location because of her cheerful self",
"date": "2025-03-01T15:56:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with Skylar. Thank you for recommending our location!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "992de64f-9cb1-4dc8-9e1d-04c1cd2e5db2",
"author": "Carmen Villa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfM9bmgpxm0lqLeT6cp6hnX30GdebB89IfVCDCGxyW4YGH5iaz1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was so sweet so helpful, really appreciated her help",
"date": "2025-02-27T21:13:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Skylar was able to assist you so well. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "09b01f2b-f505-432d-ab10-dd4b9200ca34",
"author": "Danielle Copland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKy7uf90YtIk2V0Lp0eDlu09RRwcuBreu8A2-K1Wpc82FSG6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place",
"date": "2025-02-26T19:58:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback. Thank you for letting us know.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f91290b1-ddf6-43f9-aacd-93097b01c056",
"author": "Torenzo Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUCQYIfa1cKzjmdvU8yYuY1IS9wp9ksgEdMwfuR_46wDnCm5s0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The process was extremely smooth and very informative. Skylar is very good at her job. I wish every business had at least one of her.",
"date": "2025-02-22T20:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on Skylar's service. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e99ceb04-22fe-4920-8fbe-c4a3d39ce41c",
"author": "Blessed2x",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeqNX2nl1EZDBDQjFmJ780qW1ea-UCGP2tfKLc-qzL8NIEIPmS=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Skylar setting up my rental space today. She's professional , kind and attentive. I'd highly recommend her",
"date": "2025-02-20T17:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with a great experience. Thank you for recommending Skylar!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e05eeb22-1ff3-471e-a5bf-df8abaa78665",
"author": "Felix Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5NaBf4EHWWXSf3CTtmt1B5Vj8JPvP69tbusxD5rK3sX5jnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Berry, excellent facilities.",
"date": "2025-02-17T20:14:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that you found our facilities excellent, Felix Santiago. Thank you for your positive feedback!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52ec09d1-cb54-4200-9835-978efe5b88a4",
"author": "Z Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSSkNc4sAmypjyY4gHpb5UL2TX-be_YHyznKFE3W6R51fAPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was awesome, give her a raise (;",
"date": "2025-02-08T17:07:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your positive experience with Skylar! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fe47e95-fb51-40b4-a4d3-a92959c02011",
"author": "zack cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLe7-Q5wSoHhU8P_ZrOwiZOUpS79g4Bx_DxNroGhjpuWZxQOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was amazing helped out alot",
"date": "2025-02-08T17:07:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Skylar was amazing and helped you out a lot. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0db9d835-c475-4fa4-afc6-01ad5e613686",
"author": "jason free",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1qH4Fe9DNieiffX7FvSpNYuu-sfhs_R_7cCnueF2NIpl0szEc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Mike was very helpful.",
"date": "2025-01-21T18:04:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you had a great experience with our customer service. Thank you for your positive feedback.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3250891b-524c-4e23-ab2c-8a6db016802c",
"author": "Danny Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpUJfHXAJDzSAdCA2ss39EIHgKCVXFVQSD4iUEhE7YdK85ougL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place. Clean and neat. Great service. Mike was really helpful and detailed with the information and all the process.",
"date": "2025-01-10T19:36:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "698750ec-1169-4363-8199-ddb251d7f705",
"author": "Given Cozmo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb9bcs0JzM2F-vzA2GOCsyyxEJ22Qa2R4h0LbAAUxS_wPvXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very very helpful 10 out of 10 he explains everything good and won’t leave you confused",
"date": "2025-01-10T15:15:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback on Mike's helpfulness. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd9d430f-ac77-46ca-a665-e1b0f6ab7ee4",
"author": "Rae'Quann Buie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbZTd2t1L6-troSPMWknAMh_a_6-t7I3H0pCq_8bazEwhnmZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is very friendly and helpful. Mike, Skylar & Lukas are terrific.",
"date": "2025-01-07T14:45:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that our staff, Mike, Skylar, & Lukas, were able to assist you! Thank you for your kind words, Rae'Quann Buie.",
"replyDate": "2025-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d03ca7f-cf02-471b-848f-0459221f01be",
"author": "KENNETH WHITE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI73XOj7mhs7X-FpTArV1zSwFrcw1Va8s9pjb_zSAxNipiNTkE7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "MJ has Great Great customer service. Its a pleasure to",
"date": "2025-01-04T21:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about the great customer service you received from MJ. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3252765b-d1c1-456b-b7ad-2023daa6f64c",
"author": "Dr. LaToya Thomas Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmAfPBK8dbfpVo4kdtORWjsQLwZyrjhAfIZu-bmMWrdBtHw0o=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was great. He was a SUPERSTAR!!! Come today and get your unit!",
"date": "2025-01-04T17:38:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your review! We're glad to hear MJ provided great service.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05370fdc-faaf-4c7c-9e37-35ef0e54fdca",
"author": "Jennifer Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQlOcdxxx8pLwzRXTSRTRT6k7O7BU_EdrzPv98y8fRRwDtrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I truly love this company and LUCAS is SO HELPFUL AND FRIENDLY",
"date": "2025-01-03T15:01:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Lucas and our company. We appreciate your feedback.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab8e4ced-4400-4319-b379-d1dc7c63fa75",
"author": "Shayla Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-aVGiH8xAn4aciCf3VPtQ2VLwveWmdUgYrkDOSSwUK52u9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great location! I haven’t have any issues with my check-in, my unit, or customer service. Awesome!\n\nShout out to Micheal, the store manager!!",
"date": "2025-01-02T17:37:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7328a155-82e1-4265-993a-3a59c41cd9f2",
"author": "MB",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd92PyCjQVsMRo4VDsNzNFDgEJYIFXv6OGp2kprypQYy49ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas took care of me.....simple process. In and out in 10 minutes",
"date": "2024-12-21T15:37:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad Lucas provided you with a simple process.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7bad1f8f-7a6b-4c30-bb4f-2b9a89dd0618",
"author": "Lydia Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUymMBx9wOF5cFx0Z_LFv87SgGVJ_Rv8v2LpMjvuV6MRNzwIEJa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice pleasant people",
"date": "2024-12-21T14:39:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for taking the time to provide feedback.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76c9c783-926f-47b0-b44f-15a6c65d3c80",
"author": "Brad Lindsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwVZfe2G064-YPOXzuw7MkofT7G-sOnZ2VRhXrfJm_gh_5gA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was professional and quick.",
"date": "2024-12-20T14:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad to hear Mike provided professional and quick service.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "67520035-353e-4b0a-89b3-2450d5e9fa53",
"author": "Chris Pierson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOCDzplLx6SrHxqP-OxF47tj6YS3z4V7ZPs9uE6vJuXz4Nxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-20T14:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chris. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d54e368c-1361-4e18-812b-103ff833b419",
"author": "Tiajuana Motley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0MMA9HigLyDtj2EV-QSRgdwZRdkt6kmycCeMtJIw_EQE6sgkc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage company is wonderful. Fast & easy online reservation and the customer service is awesome. The prices are great and cheaper than all the other storage companies. Highly recommend Extra Space Storage.",
"date": "2024-12-18T01:09:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback on Extra Space Storage. Thank you for taking the time to share your experience with us. We're delighted to hear that you found our online reservation process fast and easy and that our customer service met your expectations. It's great to know that our competitive pricing stood out to you compared to other storage companies. We truly appreciate your recommendation and are grateful for your trust in Extra Space Storage.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f1a92452-2ec2-44bb-954e-713352660a92",
"author": "terrellcje08",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL34Wl0_swsW_iLXfHwoesZtYqzmZVQLf13fN5Vs5rldnxleCY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Mr. Polowy! I had a bunch of questions and he was able to help with each one of them. 100 percent satisfied!",
"date": "2024-12-16T18:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Terrellcje08. We're glad Skylar was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e75d5273-7f10-49f4-ae45-5eed8c70d352",
"author": "Jazmine Spann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDV0WwNp8ihgqUMh5IOkBcJ9WBKRJ88vQpvCP1B_RtzDtGmS18jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mj did a great job helping me today",
"date": "2024-12-09T22:46:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Mj did a great job helping you today. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b632cdd-bcb7-44c4-b177-78742e0fb2f8",
"author": "Grady Harmon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsxu4fdCOcOQUHJeHpbCrm0SD_9JkNCntK3m6uEcNmZF45tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "A very pleasurable experience.",
"date": "2024-12-04T19:46:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you had a very pleasurable experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9258c3a9-d138-4803-b31b-b990ed3ca695",
"author": "trey majors",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDVZgHo6OlhWBm_uWVK0upcGcVk_Zh2IYhmfMlLCPN6CY4AFty=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mj was the best help",
"date": "2024-12-04T19:44:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that MJ was the best help. Thank you immensely for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6365e3f-ee00-4d30-8b36-2153e6994df2",
"author": "Andrew N Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7wFQNVjUeLfL9BRQgjc8_U_HtuZHlKNk4KOZ9tuSZt5287Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was quick for help.",
"date": "2024-12-02T20:38:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad MJ was quick to help.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2a9401d-8f55-4062-94db-ccc26186e8fc",
"author": "Ernnessa Harkless",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_5No25QrM4MxAfxLj-tSP2Retai7K1h73fzJ_2IaIcYNIsBTW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-02T20:01:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Ernnessa! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72bc1b28-0a98-4192-84ec-5377f59f72dc",
"author": "Chris Blanks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4W8Gt0cqYSsLTLUs1tGDXy1xGzTk4-JbL22We9zdeiWTDEFU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2024-12-02T18:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40dd9112-35df-4b6f-9166-8c5a2d1097ca",
"author": "Francis Sholly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdjPuqdu9TOp5J0JybbXire_AxS4eDW_xNycqJHXtqTLXmCQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Always secure and helpful when needed",
"date": "2024-11-23T16:06:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with us, Francis! We deeply respect your feedback and are glad to hear that our storage facility has been secure and helpful for you.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1b191244-a628-471f-9722-dbbdbf16b97b",
"author": "prettygirlpooh000",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIU0u5IrREQo0ksUH-vi2JMVcl1a-5yF4l9HDfLK-0rZQTg2K7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. I really appreciate Mike. He was effective and efficient.",
"date": "2024-11-20T20:35:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Prettygirlpooh000. We are happy you had a great experience. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2023-07-08T20:47:40.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "d3006337-3754-4f8c-8314-ab1bc1a380a8",
"author": "Tiffany Addison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHR_k_etr1zfd4QBkThPmPduT1XkoOecTWxVfRJAYRT5dtxb0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Very fast and great prices. Thanks to MJ , and Michael",
"date": "2024-11-16T22:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad you had a great experience with our service. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "73e8c9f7-6c1c-4add-886e-b89e13d9bc2c",
"author": "Sheila Belton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ48NB1khz39tXn86EguiMYr1prd-F_8uqjCHFG8DarmCi8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really appreciate the service. Good storage space company.",
"date": "2024-11-15T13:52:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sheila! We are here for you if you need anything.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "98f46f8c-815d-475d-a047-b109e66b0f54",
"author": "Edwin LOPEZ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUe3wN-aIIJFCWdLNCZ7vDYhdqB7TYqMhd-KZbs0dF60FwoECV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike took care of my issues.",
"date": "2024-11-07T18:56:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad Mike was able to take care of your issues. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65c55e35-078e-4fc8-b5cd-f3ff15c3b0b4",
"author": "Larry Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGKANScsWoiISevcrVRhkT7yEXP1sJZsFqOvil7ZT2zZZ0yQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great guy",
"date": "2024-11-06T14:45:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, Larry. We appreciate your kind words.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb983b0c-efdf-4f48-94ef-460efe80b09a",
"author": "Mario Esteem",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL94rVq3uhhuBLKaYPrYNKQmppZMx3LWieyYGQWPPg4AN9Nxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-04T16:37:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mario, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c78ef36-6a5c-427a-934f-3f2363924b86",
"author": "Wanda Brunson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGXoJwR6AbykQUWqYOHGMA4ddgsMgaKVhXYgoWt5BRca1i5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was very pleasant",
"date": "2024-11-04T16:06:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that MJ was very pleasant during your visit. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "846e285d-1403-48d4-bf45-9670f63e5ed0",
"author": "Kayla Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAJ_xVSZg9R3PGNj20EZMsov1XS3cQQmoCratQvXEJjTBNtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was very helpful",
"date": "2024-11-02T19:59:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your wonderful feedback. MJ was very helpful. Thank you for your wonderful feedback.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f95181cf-750c-4244-897f-9d6bd7279220",
"author": "Brandie Mcdaniel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEyla4D3rbgx-cK7qvUqxniXHmVE5HGferueXU6PezNUMdZAET=s64-c-rp-mo-br100",
"rating": 5,
"text": "Safest healthiest most productive day here in Columbia, South Carolina and extra extra space storage. Mr. MJ is talking to me now and he has he has just the most pleasant demeanor about him. I’m glad I saw him today because I was very high on my truck he came and asked me if I wanted a bottle of water instead of a bottle what he gave me a fruit punch Arizona",
"date": "2024-11-02T19:29:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive experience at Extra Space Storage in Columbia, SC. We are glad MJ was pleasant to work with. Thank you for sharing your feedback with us!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "57db4c75-0bab-40aa-97f1-c87850447122",
"author": "Hunter Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUbhKek2Wa9H9Pu-JRfo-SUlgtjPtk7EHuut9u3UnRpqmI5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "MJ was very helpful!!",
"date": "2024-11-02T19:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that MJ was very helpful! Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "865dec30-4439-4a66-a569-c7a6ec2ad46e",
"author": "John Benesh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaW_ixwIKVhK8jYWX1gT-5BCkqjiJNjjU1tMM_w-xP2j_vXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely thrilled with the exceptional service Mike provided at Extra Space Storage! From the moment I walked in, he made the whole process easy and stress-free. Mike went above and beyond to find the perfect unit for my needs, thoroughly explaining every option and ensuring I was comfortable with my choice. His attention to detail, professionalism, and genuine care for his customers made all the difference. The facility is clean, secure, and well-organized, and it’s clear Mike takes pride in maintaining high standards. Highly recommend working with Mike if you need storage—he’ll make it a seamless experience!",
"date": "2024-11-02T18:57:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback and are thrilled to hear about your exceptional experience with Mike at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "91780b29-f52b-438d-b938-d05c45dfd20f",
"author": "trice tino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRkNz6gMA15qA_pjPQHleE2IZ64LmZz0kaBIC3fNqxKbVRsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-31T20:09:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Trice! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fb747b5-5801-4400-b7ce-6bed7c7db78f",
"author": "Shamal Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5G-OjHIXG2OUEGQZqsWxd-Muw2Y3uw-yGVQi_4KJRT94tjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great campus",
"date": "2024-10-31T17:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22963ea4-ca1a-4f2a-a046-786a0271854c",
"author": "Dean Hillery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiMwjtd7V1UWYb_oIVo8Qksgxy1BNh3sxISnqYJ9B40ChkIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good group of folks here.",
"date": "2024-10-30T17:11:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fcd048c8-34c5-4f41-aeac-1ea66c0b3588",
"author": "Tyler Best",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcQUiElSe6F_rsm2clLMv29ipMZBRSjeBRACCRcO1fikzFwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, clean facility, staff always smiling.",
"date": "2024-10-30T15:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Tyler! We are glad to hear that you had an excellent experience at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e1555f1e-6b29-47b1-8d39-497a8d20a380",
"author": "Faisal Yusif",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeWOz-p6_zggrUtHn7hKDeG23atQpBBCuyM-u4FU6ulSGxsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2024-10-30T15:02:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a great experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b24e9e9-4ca5-4410-a520-ea9ddd0c2a33",
"author": "Shalanda Childs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVNPDKhcbYVPZfQfEb9-oSaP9oEJ-VNnTC9WgQx500NqMDKfDh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for your help.",
"date": "2024-10-29T19:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your feedback. We appreciate your kind words.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "952aaa18-dffe-4603-a3e1-4bae1614a579",
"author": "John Colwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3TL__d4JlgJlOI_bgMFHrNISY_pBPpgUbTIp7sFCDGUfYUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-29T16:15:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, John! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "435c99c3-d876-46a2-bb60-f6c48dd8c8f7",
"author": "Sean Walbridge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWKT0bx3fxkJUjjvuczJ0qrVdfzIx2g3_DNNMkV_dGCtK2Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-29T16:11:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sean. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "709a0f6a-61dc-4470-9846-e67f4e87ac72",
"author": "CREWBOYZVERSE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnzl7PiuTRueyiA9kBYCExiE3YbhHwGfsVKkwcKvuI4Ct7XRJS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas came thru in the clutch lol",
"date": "2024-10-24T00:30:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Lucas is great to hear! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b0c43ee-3ee5-45a8-bc20-dea9d914e36f",
"author": "Kristoffer Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcsbwEZZk944ifFz4lIODSj0UOfWNYw7Sw2C41rNIXh6v3QVta=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and service",
"date": "2024-10-19T16:00:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Kristoffer Hicks. We deeply cherish your positive review of our great location and service.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c6adda0-dcbe-469d-a557-199b56d08c79",
"author": "MizzQUEENInfinite88 Asiactic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpUp2ieIbeYmi7-DPshY4tZYfKcX0cUMReiPkRZn6fCAG5KRC1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hollie is soo amazing! I was waiting for my debit card to come in the mail and I went past my due date and got a late fee! I explained the issue to her and she immediately sympathized with me and waived the late fee!! That was the sweetest thing ever! And she didn’t have to!! The really work with you!! Highly recommend!!",
"date": "2024-10-01T20:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mizzqueeninfinite88. We're glad Shameka was able to take care of your storage needs! We are happy to have you store with us. Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1b89afcf-5738-4a9d-880f-4afb2c85467a",
"author": "Ricardo Chin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWW_67EOq1HWV7UJlQk1or0-yQnOwdtqWPEW0VV1fI0EJ-I-9Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas and Laurel was very helpful for me getting things situated for my RV. I really appreciate them for taking time explaining things in detail for me.",
"date": "2024-09-30T18:30:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Lukas and Laurel. We deeply cherish your feedback.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ca818340-85c2-40e3-b65a-167f4a48e5b1",
"author": "Sharon Corson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZs7xR7wnzXxdUQ5-ykvEjzMtW3rBMqJd4xwmPRT6OFv8mQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service, kind, professional, very affordable. Thank you!!!!",
"date": "2024-09-30T17:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your kind words, Sharon! We are glad to hear that you had an outstanding experience with us.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fe57b69c-a1e3-4f1e-9f12-b93234e1e2a9",
"author": "Kevin Lasonde",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUquNh35kqLi7hr2aLFqiX-zZj9y4ADFukIwh-k0T-HYeu6MceT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and staff",
"date": "2024-09-30T16:20:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9a586cd-251f-4a04-96b1-33fc790a08b8",
"author": "Monise Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDVlHLGh_9SLRXMKApqoyogrrCbLqqmTm7VU8e1-GYqesjNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was wonderful and helped me with everything i needed 🫶 make sure you guys keep her",
"date": "2024-09-30T15:16:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback and are thrilled to hear that Skylar provided you with wonderful assistance. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3eb6e2d-4020-47df-a40c-d9ab433b3e00",
"author": "Jennifer Fortune",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkkfXsLw4DecRAs5GJ-SQLNhyJtC7ZRNVXY1aFEjEU2Zo0nq48=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-30T15:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennifer, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac6576e3-3958-423b-b695-1649083904d2",
"author": "Mark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWA4UndAZ4vEaAiciDzzaz2JxcBEGP7LaM28bzOTN8WJDo-Uvs5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility!",
"date": "2024-09-30T14:46:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0fab914-6e28-42c1-abb9-9d4fdc5e84d7",
"author": "Will Live",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX0wmc07IFp34ti4WKc2JUeK1-tg-faF4CZo6Tk_BcLk2TGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been a long time customer. Well, over a year great service great area nice security good customer service.",
"date": "2024-09-28T18:11:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your long-time support and positive feedback. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2ec0fa88-412c-4057-9cda-fab45ff81d77",
"author": "Jr. Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOi0VKGWFn_sbXNhXrJH5NoLOHVyDM7NvpOcQ7Ei3jF_Whqlis=s64-c-rp-mo-br100",
"rating": 5,
"text": "Holly was a great help getting me setup. Highly recommend!",
"date": "2024-09-21T16:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your recommendation, Jr. Butler! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42fdd306-aebb-4028-898a-6c9591a61d8c",
"author": "Done Mackey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICVMd96fBTCKmMbNbj7kZAmFiUYtHgz48WFQSAhr0r9Gmi_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar gave get customer service. Warm and friendly service. Very understanding of my loss and did everything she could to help me out.",
"date": "2024-09-19T16:40:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Done Mackey. We deeply respect your kind words about Skylar's customer service.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aede8c40-43de-400f-ba2b-0ac0144c748a",
"author": "curtis tart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq2Rbg7tncDj8-bd4NttWXOUlEyB8fzCmmuVy4qpGo2rCAVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-04T14:55:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Curtis! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b3a8aa0-c6c8-47c1-897c-320d62bdb661",
"author": "Ronald Kiefer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3n9q5NZ_Pe1NLfUxXzKlx54M_BUtsX9wQaEoQPXY5hk3a3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-02T13:27:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Ronald! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ab08129-07b5-49f8-9d44-531afa9db55c",
"author": "Brook Terrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKri5NG8Rx19aTYfZh1oYNJJKEWJNyJA2jEvll9woSjh1nCg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-31T16:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brook! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3036759d-01e2-4fad-9df1-41f2f1a1b10c",
"author": "Wade Austin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDO2jthX5V9ghC-2qm5iEAQ0tqLDp2S5-mF_rWjC8mjU_AbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-31T15:47:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Wade! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5bddf46-7b61-4ae6-8e3d-2ed214c08b9e",
"author": "River Viking",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQvK4MN0wWEpde82ihecDkP1QTCXW2wv2N5p7bOaa1LsT8b8ia=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very ckean facility with awesome customer service.",
"date": "2024-08-31T14:30:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive feedback. We're glad to hear you had a great experience at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a88e1efd-2c94-430f-83c1-9ac109ebb476",
"author": "Anthony Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpJvlJ8v7NbCtEUDk0N460nKs2kqV4VmqGxeJOfbkjFQU1hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love Skylar and Lukas!",
"date": "2024-08-28T19:56:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you love Skylar and Lukas!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bc2e75b-a62d-4dcd-b72b-e5f2db768d4f",
"author": "Harry Harrell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIt-tbSeAX3y7kcRS4vBWTVJGkeFpGMsOt0cqysYfjo_vrM9dv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stefanie was awesome she answered all of my questions",
"date": "2024-08-27T13:44:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Harry Harrell. Stefanie was awesome and answered all of your questions. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7650342e-5e29-4eda-816f-36f85b5a9ed7",
"author": "Daniel Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWhK12mYNII-2B6lkkgPX6toX6_5WGAqEQWodvb8vsjg2oZT8pIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas rocks!",
"date": "2024-08-26T21:16:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Lucas rocks! Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a4f8812-cb80-4aaa-a342-351d68167538",
"author": "Mark Guy Coolie G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUYxMBA1lpH3atkmtsMk-QXcGlnVtEC1F_K-1aH2-JDPbVtyVF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Skylar always helpful and kind thanks again . I came back for another unit and will definitely recommend",
"date": "2024-08-22T17:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Mark Guy Coolie! We're glad Ashara was helpful and kind. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3196fae-0faf-43b3-8080-54a403d68c1a",
"author": "Keon Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMG-zX_-RNATD5QvbVtrlj6SJpLKEVqd1Xn6QUW-uOsMQBUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a parking space and received Excellent customer service and was shown several different options to insure I was getting what best fit my needs. Thank you for the pleasant experience",
"date": "2024-08-10T15:55:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Keon Hall! We're thrilled to hear that you received excellent customer service and found the perfect parking space to fit your needs. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "cc454be3-84b0-49d1-95a9-115f41b6ac90",
"author": "Kenneth Woll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGYIGqGLzzRA2Kd9l2WynEDrWnlR1gpebwvVul3E4snE-8-Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Love the service here. Property is always clean, customer service is always on point. Great product for a great price",
"date": "2024-07-30T18:48:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you love the service and cleanliness at Extra Space Storage. Thank you for sharing your positive experience!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "70d74fbc-36ab-49db-8552-d7396ba5eaae",
"author": "Sam DiFusion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZJMV06vv0njz__qObn28R_DOTNHPFjKaJlHA9LUEPzVinbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy location near I20. Very easy setup rental experience with Skylar. Only challenge is maneuvering a 17\" trailer with tight bends around the lot. Request staff to adjust the left turn bend just past the office. Ya coulda moved the ESS office car. Otherwise, I am happy that Skylar really helped accomadate me.",
"date": "2024-07-28T16:56:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Skylar at Extra Space Storage. We appreciate your feedback about the lot layout and will take it into consideration for improvements. Thank you for choosing us!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bbf99074-ca04-406e-b3ce-83342cb7a660",
"author": "Taylor Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvOlgCzz2VaNonlBJ1AwSOUM8DWYwSxQ9TDO9xVLwcP8cHeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rick Miller was extremely helpful. He assisted me with getting the size I needed for my new move to SC. He is very professional and knowledgeable about the unit sizes and locations. He found me the best rate for what I needed for storage! Thank you so much Rick! Go Army!",
"date": "2024-07-16T19:48:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Rick Miller at (803) 636-8674. We are thrilled to hear that he was able to assist you with finding the perfect storage unit for your move to SC. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2025-07-08T20:47:45.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "820439a7-e757-4455-9f1c-eba034355b14",
"author": "Tee Sworthy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaEbv1OpP0Iv56o3VQTqr04sZw94J5gNtgttWU_h4fbmD6iA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Store manager was super helpful and patient with our questions. Was willing to show us different units and help decide if they were big enough. Explained every question with detail and was very fast with everything.",
"date": "2024-07-16T17:44:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are pleased to hear that our store manager was able to assist you with finding the perfect storage unit. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8bd5820b-9a69-441b-acc4-f7609b21bdec",
"author": "Ashton Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXass_R22Np3bBptXTeEzBHy327UPt3lnRc7J6oCGwFV2HdIJM=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was a really good experience, the staff were very informative and helpful and I will definitely continue doing business here",
"date": "2024-07-16T17:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback and are glad to hear that you had a good experience with our staff. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd9139fe-5e04-4d6a-b66f-c8ada6cd5696",
"author": "Hosea Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4MFUs7XZSO-rmUkoo7FgA9S2T56h8BiGkLVDOPLsw87En2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-13T21:44:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hosea! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc318798-d8dd-4314-9ce8-96de79b16715",
"author": "Stephanie Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeJP3B7sCQ19lvvBvdIQIh9blWGrVBw0g9rpYAXtjVwsxScLGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice. Clean.non expensive. Wonderful customer services.",
"date": "2024-07-13T19:00:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us! We're excited to hear that you found our storage facility clean and affordable, and that you received wonderful customer service.",
"replyDate": "2025-07-08T20:47:45.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c65ba762-02f0-489f-9837-76e747e946cf",
"author": "Sarahi Solano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJdGN84E8QeoDDvmZ9qy2fx5fkIfT2DBABYOZ_TCstdCANhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice guy, Rick. Excellent service",
"date": "2024-07-13T13:09:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Rick. We are overjoyed to hear that you received excellent service.",
"replyDate": "2025-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55205f6f-797f-4842-ae4c-92d72a493c16",
"author": "Robert Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-Kk-cgJ6h7FP19TO4E5911OI0gow3YheAPDVrH4W7wnq2Eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-05T17:48:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Robert! Please give us a call at (803) 636-8674 if you need further assistance with your storage needs.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d453965e-dc5f-44ae-acf3-92edca763275",
"author": "Eddie Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUGSaaJYcqZ2XETpjxfSIM0LwEtUqDPLcLLv2c76tGaqtRWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent. The young man who was working with me answered all my questions, was very patient and ensured I had everything needed. I recommend this location to anyone.",
"date": "2024-06-28T22:35:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. We strive to provide excellent customer service and are glad to hear that our team member was able to assist you. Thank you for recommending our location.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe882ec2-2de7-409b-9417-cfe63fb4f4f7",
"author": "Wanda Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU6IDyvvYeJFYgOFzbiJiPQCRIWf5-F9DXSs3i6cGkwyhntuDJrg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-15T15:33:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Wanda! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b38763ad-1864-42da-8177-2acc4ea52a5b",
"author": "{HaileyBonadonna}",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYMkHdglUP5Gk92V1K0-bxWQw2txIurBuW6QRI0x8ZFvTlM1pW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-15T15:25:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, {haileybonadonna}! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 636-8674 if you ever need any help with your rental. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58c73dbe-9b66-4f16-9d71-40475751b2e0",
"author": "Audrey McCarthy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwqXcK4l-g65s7an45BsbpXpS8UfgRA4VxyFabr-9xvRIvBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was nice",
"date": "2024-06-13T17:07:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Audrey. We're glad Michael was kind to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23266fa2-50b5-4891-836e-94171ae00f58",
"author": "Tammy Morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWi88lnoVjpswNSEf143a_9X5GLFAlM7c9z8I4YYojIxWjbgz4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael was quick to help. Super nice",
"date": "2024-06-12T21:31:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are honored to have Michael on our team and glad he was able to assist you quickly and with a friendly attitude.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f836ea2-451f-4d46-b06a-f12b74b01316",
"author": "Doris Works",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKi8LsCXVjHAOUH09_Lpbih7pK8PRjunr8S4bFEGuQ8kIcRgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service, great prices, the absolute overall best in Columbia SC\nDr. Works",
"date": "2024-06-12T21:30:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your outstanding experience with us at Extra Space Storage in Columbia SC. Thank you for your wonderful feedback!",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "fbd72364-7ca4-40c4-a73b-dc8735477dc4",
"author": "Larry Welton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI13i21dkE32QjvKnXm1DgfxUvRTfLeID5mOtt0rFauqpGVuQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can say nothing bad about the place. Michael is always quick to help when I need to make a payment or if I'm just traveling to my locker. He always has a great attitude and I'm greeted with a smile. If this guy isn't a top manager. Please please promote this man! I have never been given the appreciation as a customer from any business like this one! 👍🏿",
"date": "2024-06-12T16:14:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Michael at our storage facility. We truly appreciate your kind words and will be sure to pass along your feedback. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "neutral"
},
{
"id": "b985f23c-9200-4ed6-8b5d-be8b7d4350da",
"author": "jared keitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKop4-DGa3KqIYQpv3coyOvh84Vgv4-KpvWBTxqEvDqAeuN7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Don't pass on Michael! Best around!",
"date": "2024-06-12T15:22:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your review, Jared! We're glad to hear that Michael provided you with excellent service. If you have any more feedback or need assistance, feel free to reach out to us at (803) 636-8674.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a07663c4-debb-400b-883d-707488adc16b",
"author": "Louis Praylow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpjpFMwVg-gzW3G4oxeJwele6ARjn43Khjmwv3Q8Bgiq5m3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-11T16:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Louis! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f81d594b-48ac-4131-ba71-3c6187bc68e3",
"author": "Rosann Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEqhw8RnMriSEeIXnuPI0bVCEvNstV69kHrVRmhArdmUgX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-11T14:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Rosann! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 636-8674 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f376879c-8a5f-4c34-9bef-cbfcf0927bc0",
"author": "Christine Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtQ98rkoGKdZJZ9Yc1-e3WuUu0viGTharziyrrnHaZtGuUGgdV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael helped me a lot today to be more proficient with my move in! Extra Space Stoage is awesome!",
"date": "2024-05-28T19:16:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are thrilled to hear that Michael was able to assist you with your move-in. We appreciate your kind words and hope you continue to have a great experience with Extra Space Storage.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c39869ec-bf2c-4510-a58c-7505c4723c86",
"author": "Randy Cloman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYpzoWW2e4EgWQWZIjITI0NSjZKVXuky2HbyzVzLTy9SKv5epO=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Professional staff, clean area, fantastic prices, and terrific location.",
"date": "2024-05-26T23:35:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us, Randy. We're glad to hear that you found our staff professional, the area clean, prices fantastic, and location terrific. We appreciate your feedback!",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "05934df6-befe-41af-9bc0-daaac951311a",
"author": "Rose Goodpaster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmj_ixpTUwWMCPakIDEQ1gEh35VS9q1DqLxROsNHsW_Vr_mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-22T15:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rose! Please stop by our office or call us at (803) 636-8674 if you have any questions. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ad5ed5d-2a25-4e37-8479-92e15923a5ae",
"author": "Tyrique Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYa6VYgC2AnB9gErKJtdDzgvdeFWDGv8N-EHItqZa5y5BDjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-22T01:19:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a positive experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff0dc97f-e7a0-4def-8aba-25261b5a38af",
"author": "Jasmyn Miner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmf8tVK_im2Uu_iv1Yy-vl71OJbHZ3zg4Z5snAwCTuEUp_1K6d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional very clean great employee extremely helpful. I will keep using this storage",
"date": "2024-05-21T14:43:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that you had a great experience with us, Jasmyn. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7cf8a234-51b3-4673-a7aa-c073aed62c05",
"author": "Karen dean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMFMTZwFICGPKrfCxsnjh_EonL2-A3arwus46rM8HfLneqFSFMPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-15T19:42:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Karen! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acfa0695-79a4-42dc-b933-9f73ac7b3cde",
"author": "Anthony Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKV_UiKLEhcc29801JiU2kK1tI8Q-RquM9e2iKFkq_oLmxgew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar customer service was amazing and she got me a great deal and answered all my questions",
"date": "2024-05-13T21:03:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is our top priority, Anthony. We're glad Skylar was able to provide excellent customer service and help you find a great deal. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "97feb4a6-92ea-4055-addf-51b191a3624b",
"author": "Joseph Romeus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqqoeo67ty5nN-GQcseluHTvfu_xoy1vvW76b8YOxy34W0FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-13T20:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Joseph! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb25a64b-2b26-4ae7-b2a6-9b6f2304c048",
"author": "Adrienne Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT4mU-ANMVyrigAP6dSHR-mYuTf0PP2DIJ3vh_hDjAHXy8JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was extremely helpful and immediately responsive regarding my move-out needs. Thank you!",
"date": "2024-05-11T20:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Adrienne! We pride ourselves on having a friendly, accommodating staff and are so happy Michael was able to assist you with you move out! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1c3d3ab-8d13-4ef8-ab9f-2e26bbbc7152",
"author": "MrWaldoJ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWiMMffpHe8ej3g7Mc0tQ-j0TXn3FOy25g68F6NqC1FXjY2qRX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael made it quick and easy to purchase this rental unit. I really appreciate the help",
"date": "2024-05-11T16:40:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Mrwaldoj! We're so happy to hear Michael was able to make your rental process hassle free! Give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "60d30502-dd92-4cd7-bc41-ed8abb74863c",
"author": "Lorenzo Toatley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKBNfPkeLXXGAi0rHP_FmnGYQdPXUXUufWjx85cewK22s6hAQx1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Skylar customer service was on point. Explained everything I needed to know. Recommend her to anyone.",
"date": "2024-05-02T10:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Skylar provided excellent customer service and explained everything you needed to know. Thank you for recommending her to others. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c4dae50-9edb-46c7-a989-a52698816598",
"author": "LovelyL",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-qh2w4DS9FAU1TVCEMDq6V1F2c56xAo_b9JGzO0xF-aOS4g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean property Skylar was knowledgeable and helpfu",
"date": "2024-04-30T15:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lovelyl. We're glad Skylar was knowledgeable, helpful, and great at keeping the property clean! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "634f8073-8a61-4ecd-88f5-0130d20fadbe",
"author": "Ronald Tillie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI7f0Lpu1pAJybb3L5N7B1raB-VO-Pyrft_jw9z49oKF-VbIc7HA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar Casares was great with getting me the best unit and showed me multiple spots to make sure I was comfortable!",
"date": "2024-04-26T14:56:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ronald! We work hard to meet the expectations of our customers, and we're happy to hear Skylar hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39b59710-b089-400a-83c7-83acfdae6e47",
"author": "Quindon Francis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIohjoYPs2YGVTxc7Oj2tFsAVTtVfE0ERvhzhmL_r-buqUxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas helped me out quickly and was very polite",
"date": "2024-04-24T18:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Quindon. We're glad Lucas was quick and polite to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a116d5b4-8f07-4887-98c5-16a1679b861e",
"author": "Latise Irving",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGonamKlq7ob_Swyow9j0u25rBCoz3UhKg-wUrq_Krg3hTOACXpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-21T16:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Latise! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ee16c58-7866-4362-8ab5-1a8eef25b6f0",
"author": "Johnathan Gibbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDRhkejFQdsy8bxQ5OWedzPGY2fa0YWh_8lSHDJggV1_VhKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-16T14:26:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Johnathan! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "254755a7-32e9-4e5a-908f-7da4b215529b",
"author": "Tyski Stevenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPsxlwbUxzq077DdDMeu7C9hrLTFOf0i7VjHKoYypJOx9iRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-16T14:25:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tyski! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 636-8674 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5633791-4f49-4510-8c21-f81591f8d4d2",
"author": "Eric Revels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt3NhoXKlIb81Abeea8-qfrinVf0iOEhkBxfL83Rei-1Z_Rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and was knowledgeable about what I needed. Exceeded my expectations especially with the urgency of my situation.",
"date": "2024-04-06T15:28:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Eric. We're glad our team was knowledgeable! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bb70824f-befb-4488-8586-4d20ac9f323c",
"author": "E. Sherman Becoats",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-nIdhyQTsxsi-pc-4kG-FiVD_ExyHk06c1DKGS86-WrbF7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas has a pleasure work with.",
"date": "2024-04-06T15:23:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi E.! Thank you so much for the positive review. It's great that Lukas was a pleasure to work with. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b7090c7-5888-4e63-9d0c-f66906412a01",
"author": "Leon Flood Sr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWazqxVqnYdC8HZoPLNhuxVdMiKx3BLOmYg6go6bMEec_RUTbGhhQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lukas was really great at assisting us in our move. Extra space storage has a great worker and I think great things are ahead for him.",
"date": "2024-04-01T20:45:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leon, thanks so much for your review! We are thrilled to hear your experience with Lukas was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aad4524f-c48f-4d6e-9879-170fb2bfbd13",
"author": "DVar Cockrum Sr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-lr742YaM5tllpdvGJkx7fxH3yHlo3M91hYzViTJ874XujA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-29T14:11:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Dvar! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd51c9d7-cfb9-4acd-b5e7-ba2f03445384",
"author": "Dennis Brantley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKm88d_o4gkFjbIOKCd1Sj9nQZfWxRp1lc-kHjOW3e9yFwFAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was very helpful and our experience has been excellent.",
"date": "2024-03-25T21:04:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dennis. We're happy to hear that Michael was very helpful! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba2abc14-2cda-4d91-916b-e1fe6549614b",
"author": "Dianne Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx_67m2f4D1w__canxXpvjO59qhXygn8mqoGNqq1CsQxAPaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We recently rented a storage building and our entire experience couldn’t have been better or easier. Skylar was very thorough in explaining all of the details and she made sure we had all of our questions answered before we committed. If you’re looking for a storage facility we would highly recommend ExtraSpace Storage on Newland Road. Thank you Skylar for your exceptional customer service.",
"date": "2024-03-23T16:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dianne. We're glad Skylar was thorough and helpful! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aaa9eace-6c26-47c3-be09-080e9591e01d",
"author": "Shy Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFM08VdEpBgVAuHyc43dihucAKd84k4egLda1AALthI6OTs5kc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Skylar customer service was excellent, she really made me feel heard and found the right size unit for my items.She went over the promotions. Property is very clean, even the office smells fabulous!",
"date": "2024-03-22T17:13:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shy. We're glad Skylar was customer service-oriented and that you found our property clean! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "e38a38bb-4eb1-4aeb-9693-65a917343284",
"author": "Amber Rogerson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXy4fF7Rk3Sp5IpoxVIuYBEOoN4gOjUC-8ln-qCPbhfvpblfsM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael has been a pleasure to work with. He has been very responsive and gone above and beyond to answer any questions I have had. When there was an issue with my unit he took care of it the same day. I would highly recommend contacting him for any of your storage needs.",
"date": "2024-03-22T16:44:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Amber. We're glad Michael was pleasant and responsive! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ead3d8bf-0993-463a-991f-22e4d79e224a",
"author": "Anika Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4A8sZdHvnUfyCQNgY6DldkF4C8dRBp_bZJA-rDmyBauTaAhM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-19T13:41:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anika, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3c1ce1e-050b-4d0b-b28a-8b841dbe1b74",
"author": "Dustin Driggers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCDzEqwLNOX1vps5nRYth3YoFwrEQ7XF4_HrB7yTetzQIdNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good business. Michael is always very helpful and always provides quality service!!!",
"date": "2024-03-15T21:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dustin. It's great to know Michael was helpful and customer service oriented! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "37227b18-4763-4d96-8934-93d8a1ad6508",
"author": "Roshanda Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlVAPjvB4yGRXLHsirqonxTAmUT6PuTndGWNSJf6zzrXrbIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Representative was very nice, professional and informative. Experience was pleasant!!",
"date": "2024-03-02T16:24:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roshanda, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0d03be2-ed72-4703-8124-bb08cb9e3ad4",
"author": "Mike Knight",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKl-i-zAnn8JS6yQj8OsSJvIMXxLBJ_pIovkC0A0R5kYt0lsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had wonderful experience. Skylar is the the BEST!!!",
"date": "2024-02-26T16:37:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike. We're glad Skylar was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73013baa-3313-4761-bc43-2b2c2473643f",
"author": "christopher martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr3ozaIFi17KgxFOXwWj3upmo0yMQMwfJZdfK7A0_wVM5nwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was amazing and very knowledgeable recommended this location.",
"date": "2024-02-13T16:21:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christopher. We're glad Skylar was knowledgeable to work with! Your recommendation means so much to us. Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d1a4f8a-8766-4265-8139-939e9fef976d",
"author": "Deyamonte Rowe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcDWOuusSbzUqSDaeU76F8f_nCNgwL6a-nDP19v14LWrolTMZr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas made my process so much better getting my storage unit. Highly recommend",
"date": "2024-02-10T16:43:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Deyamonte! We're so happy to hear Lukas was able to make your rental process hassle-free! Give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93ee6514-ee96-4063-8629-ff78204147cc",
"author": "Teddy Wieleba",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkOWt-Ek4uR69wjOQxIHF_-IWDuU5ODja3-mfu-C-13F8bsDRd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful staff",
"date": "2024-02-10T16:35:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Teddy! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c2a45be3-4833-4a83-9093-03ee3ec9ff0e",
"author": "Donelle White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5QUiwZceCuPgU5Q5YtrPDU8ALFNNPQTqtGVHvVATT_BcpxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was great. Made my experience better!!!!",
"date": "2024-02-09T20:23:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Skylar is great too! Thanks for the positive review, Donelle. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "928e4ed7-2229-4787-898b-1371c1a3626c",
"author": "Anthony Gore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrY4Ynp9mmWc52yYQS8fRJckriCH-sX08RG9GEphHrX4pHZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar and Lukas customer service was on point. Would recommend",
"date": "2024-02-09T15:58:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thanks so much for your review! We are thrilled to hear your experience with Skylar and Lukas was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8a75d5c-820e-4185-9251-103d3415618a",
"author": "AJ Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq_N58vKGL9pw_uv_qW1XAYv8DhmWWYmh2aBHQXZLQjwNOrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage unit was good. Was kinda pricey but the lady at the front was extremely helpful and very sweet! She helped me out a lot on my move out date!",
"date": "2024-02-03T23:42:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Aj! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1149f2d8-a2e6-46f6-92c8-a1c2f5d7fcbe",
"author": "Christian Beasley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhyLgK2T8D77kY9VCRDwZhQQ0kmKr96AbFtEAEacFToX9U1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was amazing, very knowledgeable recommended to everyone",
"date": "2024-01-30T14:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Skylar! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d73bbf3b-5094-485a-9866-ecb70f3ed840",
"author": "Mark Skonieczny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtKFdtor2416G1a2MOJJc9Cb51cJ830LyG2wro1yvnwftgdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was awesome! Worked with me to find suitable storage for my property! Thank you!",
"date": "2024-01-08T22:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mark! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Lukas was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c2f1db2-cd45-43c8-95e3-2baffb67a648",
"author": "ronnie durrah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXEIESu894IJZ_KTgOb0ynaVa2nQYbjOPcZplLMXjsQcs4rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar helped out tremendously. Customer service was outstanding. Walked us out in the rain as well. Thank you",
"date": "2024-01-06T16:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ronnie. We're glad Skylar was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e536a71-5b98-4c4a-b0de-bf0e23a140de",
"author": "LR Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLCbXqbBflgWwSJZvR7kMvP-5bDJ4ajwJKKfsLsj3vemysSYMS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar was amazing and helped me out so much, I recommend going to this location. Customer service was A+ property was clean,she even walked us to the unit in the rain.",
"date": "2024-01-06T16:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lr. We're glad Skylar was helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3b581458-160b-473b-b3aa-bdf70e01d9af",
"author": "Asieh Naderi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAZfpNV1CS8RBNZZTrHeO9RPo11ZFg72n5qIIa_2Y5yUv-aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly managers, very clean, reasonable price, easy access",
"date": "2023-12-24T11:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Asieh, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "f87115d0-a6bc-439a-8a61-718d22ddf874",
"author": "Eli Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcr-o7JKrgWKjoPRCVbuxU2INU6xTllERh5BOCVs72a-xDqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-23T16:39:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eli! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "159387ac-12c8-4de5-a4b9-d49a94ebb46d",
"author": "Latesha Bean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkqrytKmyf2rczqKhaoE5g50Tmsfs9ZEjoqP-HtVB9AWQr0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-21T16:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Latesha. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddf2ea02-49e9-4a29-a0ff-ba4cab22e07a",
"author": "Debbie Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9LE0Ftgo0GKejO-J2CMxslZRjkCPcuaA9L1I7Ejfy6wUsug=s64-c-rp-mo-br100",
"rating": 5,
"text": "By far the best customer service I have experienced I will recommend this location to all my family due to the site manager Skylar. She made sure I got the right size to store all my personal items during this hard time. She explained the promotions up front and let me know about increases that do happen but reinsured that she is here to work with us and will help in anyway she possibly could which I really appreciate that. most companies wouldn’t even explain half the stuff she did.\nOnce again thank you for helping me in this time of need.",
"date": "2023-12-17T23:43:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Debbie! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Skylar was able to provide that for you! If you have any further questions or need assistance, please don't hesitate to reach out to us at 888-storage. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1147aa45-61fc-497c-98a4-793bc7247872",
"author": "shad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqI1NlHrO2ObRK6yG7vzJyElQWkkSiNkeA9Bmdn3Rxn-Tekw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-12-17T17:18:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Shad. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43d8b15e-f396-4597-a42b-1a53378924f9",
"author": "Elias Corona",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUdypICdl7lPRIWBwCSBrCTv1zFmpIgbt5UsAortprl955kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shameka was great! Helped me very thoroughly and was very professional!",
"date": "2023-12-16T00:36:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Elias! We work hard to meet the expectations of our customers, and we're happy to hear Shameka hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7f223cf8-a297-4362-a5d5-4f21462cd38c",
"author": "MaryAnn Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC61sEKvsL2u0eb9zxP1p9ybpVohdCunTK6jxWFR0r3Q9gDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skyler answered all my questions and concerns. Great customer service!!",
"date": "2023-11-30T23:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Maryann. Thank you for the review. We're so glad Skyler could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e52895d6-1259-442f-9694-04c3c70746e5",
"author": "Stephanie Dunkel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItLGt0JPs1gSmSXAirFu0TOObArSXRp8rYkBdZrwjntIv5_xw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best customer service hands down. Skyler really knows how to make a customer feel heard. Thank you! 🙏🏻",
"date": "2023-11-30T21:19:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stephanie! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "46e11770-5211-45e0-9ee8-2b20fe8acbb8",
"author": "Tutter Butter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMYD41qRmOw65hMYI8D3QJxZWkv8Oz80dH53ecy5fN9fD0gCSG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Skyler is super helpful thanks so much! 10/10 customer service",
"date": "2023-11-30T19:17:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Thomas. We're happy to hear that Skylar has been super helpful! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "140c4b00-1e7f-46ab-ada7-1a57760ee6b1",
"author": "Jasmine Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcAlmRcrKucS_yrvsaBfE3VvV82KwwzD8Unibpj_h4RD0vMILYbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "SM was very pleasant to work with, clean establishment would recommend",
"date": "2023-11-28T10:32:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jasmine, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "87bd9565-a731-4332-8454-3af0055e1fdf",
"author": "zekiyia taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqjY3riK48NGYe0pnYe_WXbtyxPPFLDqBUfTtlbvVPYXy-fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar service was amazing and would recommend this location to anyone",
"date": "2023-11-28T10:30:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zekiyia, thanks so much for your review! We are thrilled to hear your experience with Skylar was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36a0fa7e-fb75-4f24-bd5b-dded128de105",
"author": "Jeremy Sims",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBzNvwJ-xEFJ13Pc7NvMflttuYEr3I9tOQEHVWXNSKUz8Pfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "A great place for short or long-term storage of any items. I know that I don't have to worry much because my things are safe and secure here. I also found out you can store your vehicles here and that's pretty cool.",
"date": "2023-11-03T09:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeremy! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c00fdcb3-be63-4bab-bde9-2478b90ef18e",
"author": "Jan Nobles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbtovoZg--ENqNI6J9SnVkY9q-JZDLUo5azHS3kxfPX_FkrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service representative was absolutely fantastic! She took the time to address my concerns and followed up within 3 hours.",
"date": "2023-11-01T14:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "8992fba7-4bea-44c3-917a-aca170fe4913",
"author": "Stephanie McFarland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfln5Ttg1KdL6Q-y2HQHC1FVLNuEoL4bI9x35JZxS50IWsTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing service from skylar.",
"date": "2023-10-31T23:33:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Stephanie! We pride ourselves on having a friendly, accommodating staff and are so happy Skyler was able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30518ed6-0b55-4c93-b434-56c8c05a5547",
"author": "DianaMarie Pitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz6C9BLo_pRoDFovPsqMR49N8dmE2SIJSy36U_UXZcrirlLuBS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I would like to say a huge Thank you to Skylar, very professional, polite and very to the point. Skylar gave me different options that I could do and she really encouraged me to get the insurance and I am really glad she did. The last place I was at didn't even offer me that option and my unit as well as many others flooded. I will not do that again. Thank you Skylar for all your help. I will be letting friends and family know.",
"date": "2023-10-31T22:55:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Skylar is fantastic! Thanks for leaving a note to let them know you appreciate them, Dianamarie! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8bccac3b-b971-45b8-b291-40d0bf5d3217",
"author": "R S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0LfUmqAYyVSWdTl1C0uPeuiCynPxArIo9w01I7_1j67oHrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shameka and Skylar were very professional and patient. Shameka walked me to the unit so I could get a visual and she thoroughly explained the details of the rental process. Great personalities!!",
"date": "2023-10-30T19:02:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, R! We pride ourselves on having a friendly, accommodating staff and are so happy Shameka and Skylar were able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "212e1609-1a79-4332-b2a6-8a5632b313e5",
"author": "Descendant 1776",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHHo_ZAWjjPNormuspQ5aHPQnz2I4L0Pi_ekj-r8TdRuSh19mzBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from skyler at Newland and Lucas at sparkleberry location were great to work with",
"date": "2023-10-21T14:47:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Descendant! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66f0ca93-f6ab-4812-952c-9700d24cb240",
"author": "Jerry White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1fviZBzBECSUZ_KDbjV7qRpCKqtwCBZaZ2QRhmrVpTLUpYQ33=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar is a blessing and has helped me out tremendously with my storage needs. I will be recommending this location to anyone",
"date": "2023-10-19T11:26:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jerry. Thank you for the review. We're so glad Skylar could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "235de21e-336e-4de6-927f-e8c82b79ceaf",
"author": "Skarrlette Winter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5Jm_2Bn22WJQ-stnCrNt_BzCoJLz0mw3w1GTHUObCqpOFL-PI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Skylar service was one of the best I have had so far. Property is very clean, prices are very reasonable. I will recommend here to anyone especially is Skylar is here cause she took care of me",
"date": "2023-10-10T16:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Skylar is great too! Thanks for the positive review, Skarrlette. We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "2bb38a76-2d3e-41fb-b48c-d1e8d214ff9c",
"author": "Joann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0Jkvdb-Uq-XxdT2Kc9XWyZZ7HQAdMgDFw1XmJGDPbwTIBeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice friendly and clean and easy to make and payment not high",
"date": "2023-09-28T00:56:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Joann. Call us at (803) 636-8674 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:47:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "04b4a900-ea1d-4cd8-9942-6bcfc963d245",
"author": "Kinberly Maqueo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKBpUBC_mEncslJp2Jce_Bsm5z83cH0JrTUeo5uwXyTP5brkI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-25T18:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kimberly. We are glad we were able to meet all of your self-storage needs. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22d2ebd1-760a-4d3f-8b8d-d91390a13cb3",
"author": "Spencer April Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsJRd4_rLe4Mwvn7G1rDvZTURZjRK3HIw-EsAW_dcSY5dHwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserved online. Fast service. Great customer service!",
"date": "2023-09-25T14:11:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Spencer, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1019e1d6-e306-4605-9fcf-9e4ec532d7eb",
"author": "C. Wolfe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWso_GF1S9myojQbhdTwwE9-mmqsxXB6Za7oHu5NVyKYpVPMd-L=s64-c-rp-mo-br100",
"rating": 4,
"text": "Facility was clean and easy to navigate. I liked the online payment portal. Everyone I ran into in the official was helpful.",
"date": "2023-09-22T00:27:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you C.! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d1292922-7dd9-4438-bd51-3ee72bd16062",
"author": "Ernest Redd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQoB2i6HSqpsYW08gb0wBf46AlEfzS6XNHZ4rfjt-Mjo4LuVYa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-21T06:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ernest, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-08T20:47:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88cc5b9c-202d-4c2e-8c78-b4616617abfb",
"author": "Tracey “Dunn” Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHeUXtISYqvgAcj_Gu_7ocagfIoG17J8o3E60SkRUBMj3ahuyC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-20T16:49:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Tracey. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a9aa687-f22d-48f8-9344-01ad461717e3",
"author": "Mitch hornsby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoP2t5z2bCcDngmXAFQ4fav6bFkbCyX8YgbiXzRXmkQaaFUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady Ashara at this facility is so pleasant to work with.. I am a returning customer but she made the process this time so seamless.. great for business and personal 👏",
"date": "2023-09-20T15:14:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for returning to Extra Space Storage , Mitch! We value you as a customer, and we're so happy you've chosen to rent with us again! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2aeb49d1-ec61-4228-9724-ac1867cdab9a",
"author": "Duane Bettes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItMq9-CucFK6LvwzBGF4DyDckH-_fiECHKzdIy4ZhQ3HYjeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with this facility. Would use again if I need storage.",
"date": "2023-09-19T14:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Duane, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db0d0632-5b21-4efb-9d0f-545293af86fb",
"author": "Mark Guy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4XdWO-Iundha03vHPWc2WkpGEQ9hcEX9_cHNC3Mh31yPEpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Ashara. Great for business and personal needs",
"date": "2023-09-18T18:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mark, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Let us know if you have questions at 888-storage. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4bafb309-1ead-4aa3-90eb-98168288fb09",
"author": "Elisha Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCgFqMtYDx8bsQNqH7CQzB1Tf_Sy38J53wkFo0CL2mMt_66w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager at 110 Newland Rd in Columbia Sc She was very professional and she explained everything and answer all questions and concerns that I had. We need more people that care about their job and the welfare of others.",
"date": "2023-09-16T18:02:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Elisha! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9d37b29-5aa8-4dee-acdc-a582e3e4a032",
"author": "Dr. Marquita Betts-Fields",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDCATtX6X-oVTSKxYLsOYvONSDoi1JKTQYu1105fIiVIwRN_cbZg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The specialist was very friendly, professional and knowledgeable. And she was able to streamline my rental which took less time.",
"date": "2023-09-12T21:38:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dr. Marquita, thank you for your review. We're glad our employee was very friendly, professional, and knowledgeable. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f1272dc-a3ad-463c-aef1-ea8d17324697",
"author": "Rosalind",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXEKzOX7Jfv2U_8XYDyi_jtWiwY-zWKxwlhfaJwQ0dsdkHVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely great experience with Ms.Payne. She is an asset to ExtraSpace & I can tell she enjoys doing her job because she smiles through making you feel welcome at this facility.",
"date": "2023-09-09T19:09:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rosalind. We're glad Ms. Payne was great to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "73f246e9-76a6-45e7-860f-7b974c9f15d3",
"author": "Jonathan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHDlllv4NPYf0ppjUZmNM8hfh7cfJkIvP6fkjXsXfza__Jqg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly and helpful people are working here. Whenever I've had to be in the office, they're always kind and professional.\nWell lit area. Secured with a fence all around and a code access gate.",
"date": "2023-09-09T18:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi J, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful, and professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We are thrilled you found our property secure and well-lit. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "4c0122dc-451d-4f6a-a6d0-4a9618a89427",
"author": "Jasmine Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNVMZaBN9jDdf0Zd40VClg4RDMIzGWpe9-Vzq4Ebie79B__A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was helped by Ashara and she was sooo helpful. This is my first time using a storage facility and she really took the time to explain everything to me. She guided me through what lock was the best, how to make payments easily, and even saved me some money by suggesting a smaller unit (the unit I chose was wayyy too big 😂) I swear I don’t know what I would’ve done without Ashara’s help.",
"date": "2023-09-09T18:01:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jasmine. We're glad Ashara was super helpful and informative to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "31e808dc-99a8-4e85-80b8-e1987a488fb1",
"author": "Irene Dumas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM1kMM7tEA1ZUYEoy9dP0dOLHyR8z8ERG1OU5ZROCBWKhgRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserving a space was a breeze. Great rates.",
"date": "2023-09-08T05:07:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Irene. Thank you for the 5-star review! We're so happy we could meet your storage needs and budget! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "141ba50f-784a-42c1-8b1a-ce8cddfa9cd5",
"author": "lelia bowman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC64zSr4gitOhX01VgobVdAdqNSfQA08IOnBLmRKm85wKMn81p=s64-c-rp-mo-br100",
"rating": 5,
"text": "The young lady in the office is incredibly knowledgeable and personable. It's a pleasure doing business with her.",
"date": "2023-09-07T14:39:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lelia, Thank you for taking the time to leave your feedback! We pride ourselves on having a personable, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00adb99b-7e79-4593-bcc0-3230c748d22c",
"author": "Bob Surratt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViZ5_10CtA5LOgCNT4Mdkn01lRqI9zAIQx1MHmrTTvf_gJ6FQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Outstanding customer service!",
"date": "2023-09-05T18:54:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bob! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c172d8a-5457-4b70-b607-131d3de54741",
"author": "Jim Abell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5rBTUnqxeLhCD92CKoPMtCVzi9I6NbwCG0Uum5EPT_ZXTQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional staff",
"date": "2023-08-29T14:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jim. We're glad our team was very professional to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54798dc2-3a5a-463e-aa8a-f542113bc481",
"author": "Andrea Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrzvJK1BIh6sE1FC9Zy_kS5XICBwFGnQ26FgS1F8pnqFAM-s64=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-28T21:51:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Andrea. Call us at (803) 636-8674 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d82121a4-6ea8-4ebf-87b3-dac2f6f9d281",
"author": "Brandon Huggins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7RxNRBWKSC5Hg085g6RW0y1YAOYwbTrc5V69Kc1wDE6nRld4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T20:05:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Brandon! Don't hesitate to reach out to us at (803) 636-8674 if you ever need any assistance. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8f7edc5-45b7-456d-9aec-9d1009fa31fd",
"author": "oleksandr vykhrest",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTKXcqOtW9A8T8nThBbH5-CxqX8CvlWdPVSQLrseoz7dwgww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-22T18:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oleksandr, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7640a92a-16f9-4b4f-aae0-9bd0e541cb38",
"author": "Marcus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa3Pwkw7yvZVGlI699OAPZZfDRj2FOmr7XV1Znq3S4twPKvzGyUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-21T14:55:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Marcus! If you need any assistance the future feel free to stop by or call us at (803) 636-8674.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eee4a3a9-d0b2-42b0-af32-b270dcafd1d6",
"author": "Rhonda Bowman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtS8QyIS08ODbKbEV2dmyYj3O458Ug-sSMuVoyKntqYCK6CRh5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-16T20:28:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Rhonda! If you ever need anything in the future feel free to stop by or call us at (803) 636-8674.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9f2d23b-d177-41fd-8fa2-ba38ff0689b2",
"author": "Michael Keels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0O4MmFXG9Yov-uH7QUmOhF-uL2zHpP9NXPvChTnI0XpFpAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-15T20:07:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michael, thank you so much for the great rating! Stop by our office or give us a call at (803) 636-8674 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11e861ee-d683-4477-b239-5a8d7ecd6997",
"author": "david durham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBF0L5jw91d3hKmx5T9MlfonZtsW78GGFGwg-xXJJrQUV0Ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly staff ,Ashara was awesome",
"date": "2023-08-15T15:59:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're glad Ashara was friendly and awesome to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4405baf4-8a43-4c7c-b488-4d5386111518",
"author": "Mark Kuhn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAv0YY_0DDLZ-RERPL9rxGRN2GTzgHQO6bsMCMwq_q6wY6WLWP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-14T17:06:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mark, You have no idea how much these 5 little stars mean to us! Thanks so much for the review. We are here to serve you, so give us a call at (888)-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca7a8ecd-964d-45a6-b8f9-2cac0bfa7383",
"author": "Tanney Kuhn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLk2ihtNT3mHqEfbmam6ClEw6JIY7xbrXDPEz8b6BicikDx_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-14T17:05:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tanney, You have no idea how much these 5 little stars mean to us! Thanks so much for the review. We are here to serve you, so give us a call at (888)-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e60311e-acbe-4d53-bb8b-efd66fdd87b5",
"author": "Sharon Robertson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQPbX-sV9oybsPJBu5hCK7EeP0wcKBKmUsaoVCl4MQ2w2CGpQF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage had just what I needed at a great price . My entire experience was awesome from the customer service rep finding a great space for me at a nearby location to Ashara the site manager reaching out to send me all necessary information I needed to enter the site and locate my unit. I rented a 10 x 35 and it is large enough to store all of my belongings.\nI highly recommend Extra Space Storage if you are in search of a storage unit.",
"date": "2023-08-11T16:24:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sharon, for the great rating! It's wonderful to hear you had a positive experience with us and that Ashara was informative and super helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 636-8674 if anything comes up!",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "40762a6b-03b8-454e-8a06-b73e120a4092",
"author": "Brian Meredith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiEufp13e9WsIzGabwtJeZ8t88plmkNqAHxCgJWcHbtryGGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-09T16:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Brian! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 636-8674.",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d466270f-e99f-4c0a-b662-3f66d10dc0f4",
"author": "J S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnf5HS8pN5VD0jQrYcqBJqGRQEbine3rDHdwnr6e3hRBPFMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was very lovely and very helpful over the phone.",
"date": "2023-08-08T17:46:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, J! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0d579a4-7019-4ec0-b763-ac4dd08da5c2",
"author": "Maestro's Upgrades and Remodels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUs-feaJZ7E_K41W82Xd8TvFqaGF3iOfoQjLzxMZrxZcyJvt50=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Store Manager Ashara , patient and sweet person and recommend this place for all business needs",
"date": "2023-07-28T18:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Maestro's! We work hard to meet the expectations of our customers, and we're happy to hear Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6175e2ce-c161-4ad5-a012-5c1db90e667d",
"author": "Andy Lakatosh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIVlHMVHwVmiGFo5cI3L8M-Uhf6LEGC2YEeJFnohvcMjT2gvcU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was amazing! Super friendly and helpful. She made the whole process insanely easy. Only thing was the surprise of an extra $12 for insurance that I didn't expect on top of the rental price. But still a great deal!",
"date": "2023-07-28T11:59:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Andy. We're thrilled to know Ashara was friendly and helpful to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "17bf298c-69ad-44e3-9881-ad8eeafe1214",
"author": "david clemons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-k2nsSi3clor5EJqR0l4qkhLI6rGgKaY_Lx8uxVUD0R9LlL7U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara the manager was engaging and friendly, she gave a very concise account of all questions i asked. 👍🏽👍🏽👍🏽",
"date": "2023-07-27T21:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, David! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c95538e-d6e8-4206-9a8d-bf38e3a109f8",
"author": "Stephanie Wilczynski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKszWByS_Vt8bM9TWCrgXYc6htQCDYo-amFZIRokPymlKoTig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-27T19:53:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Stephanie! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "da74b253-0fb9-4ebf-bea3-3cd5631da7b9",
"author": "Cocomellon Tagged (Cocomellon)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0cVAvbnii04cEMAkv60ZUmtmsYrvDvy2diKFPcwLJQSTv7GsSZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-24T17:44:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sara. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea1c595f-bc9e-4730-afcc-4cfed2169e90",
"author": "Kiana Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkGO_3IPzDE83PPL2Ioupil0ggh7DocAllQCz-kW2fSdVZpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy digital access. Cheaper price than surrounding locations",
"date": "2023-07-15T20:04:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kiana! We're happy we were able to provide a convenient and affordable storage solution. Please stop by the office or call 888-storage if you need anything. ",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "53351fa2-a856-4a27-b6e1-8a21f68e1ebf",
"author": "marie Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFg48nuVOfUyRdukz1pdHG2WtDjQUaPxOxbtfPGeK1v1NDRuQ-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great friendly service",
"date": "2023-07-15T18:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marie. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d5600b0-9692-4736-94ce-e2df7b77e13e",
"author": "Karen Medlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ56RbX7g3X9uQ7JGDU2NvKI-EbXdEjknf5zCqcRPF-gJ32imn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-13T20:41:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Karen! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2f3db07-967d-4858-8d38-83414299ea07",
"author": "Jon Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaL9eSdtkW0GBAUwQSHwPmSoDBKfNUXR9Z8nhcyJSK8dnnD04=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, very courteous!!!",
"date": "2023-07-13T16:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jon, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, courteous staff, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e2f7aef-67b8-4443-afe3-55ddd65bb9d0",
"author": "Doretha Heyward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO2okdJ8YDruzaAOhzsFbPmPis6BOP20tbf2VGt4UFFdYTyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-03T17:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Doretha! Stop by our office or give us a call at (803) 636-8674 if you need assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5e64fb4-c9e8-4cdb-8932-c01d6f11c12a",
"author": "Georgeann Doucette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyCVuSlWb9DpGz_AZ4M-PsVWg4IyzHcD_ZFLIj3KiG5iZRuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-01T19:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Georgeann. Your rating means so much to us!",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "285cd1ee-5fbd-4e6b-bc4c-87221dc57506",
"author": "Julie Copeland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjAwvC9SAJp2rnm4NPBxRLjSMvs2Ky0-UJiSeD8PetSEKQrfJT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer experience! Rick was very friendly and helpful! He did a great job communicating all the information very clearly and succinctly.",
"date": "2023-06-30T16:00:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Julie. We're glad Rick has been friendly and helpful to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f57ddca-1b57-453d-a3d2-87ab77560ae2",
"author": "Harold Goethe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDBOpgn2vPsU5VRzMoiHRrXI4sKPNHxfUppjc8D9Cyn8r0vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara Payne helped me out a lot, even made sure I stayed hydrated in this heat.",
"date": "2023-06-29T22:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Harold, thank you for your review. We're glad Ashara Payne helped you out a lot and even made sure you stayed hydrated in this heat. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb19f8c6-ee49-4b98-bdb3-adc7c0fc89f1",
"author": "Geno Maestro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2YxSV8h_6W9P8mfNjhB5l0EEpJN5G1J7EgMwO1QVcLJueBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-28T20:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Geno! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7fd27ac9-4d7a-40a6-9487-c87c34ecb857",
"author": "Timothy Chisolm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6s6rsuziV7wnJrHu8JKloBUdMKAhhdb6QR0_iGqxMUx3YOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Customer Service!!!!",
"date": "2023-06-27T19:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Timothy! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36e9070b-9913-4f8b-901c-e601984e7c31",
"author": "Jasmine Broadwater",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvCFIBGFGmkK1dp3PUxQc9NY-peZnDpXlgGXx9uaVFgApxMBSjyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr. Rick definitely helped me out with gate codes and showing me my unit. Highly recommend Extra Space.",
"date": "2023-06-24T16:03:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jasmine. We're glad Mr. Rick was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "9c36bc1b-4c92-4fb6-9f96-433de5bd7a46",
"author": "Allison Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkFPNGlRe1JgzoPiu36y7MXV-nZnc96sDErAVJ_SP5hkKgNWvV8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean space, the tour with Ashara was great making sure I get the right unit for me and my needs at the right price.",
"date": "2023-06-21T15:31:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Allison! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Ashara was able to provide that for you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "6d9104c5-d040-4fe7-9f41-a833d72143d8",
"author": "Daniel Maxwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsjEW9PwFZx62QvGpKgrgzXtuoYiRrVqoBNbHyqYHbs3d8rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-19T18:52:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Daniel! We're happy we could meet your self-storage needs.",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1291897c-6c03-4bf1-a94d-c577043f9254",
"author": "Will Stroud",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWtw48WetfhmFIejtLOvAHD-W3_BgkXJm4fTsjTYUk2MTyf4DRWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-19T18:51:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Will! If you need any assistance the future feel free to stop by or call us at (803) 636-8674. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b7c439d-d847-4010-8b6d-4359792b626f",
"author": "Troy Jefferson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKU7alK3SHVkYmPbqhkbJ4aaTnbgbyKn-YgIIR9g8wPoUK420=s64-c-rp-mo-br100",
"rating": 5,
"text": "The online application was easy to navigate. The follow-up call and text by Ashara (Storage Manager) was very helpful, polite and professional. I would highly recommend the Newland Road location.",
"date": "2023-06-18T10:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Troy! We pride ourselves on having a friendly, accommodating staff and are so happy Ashara was able to assist you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9986d795-d77d-4aef-8936-dce0f5193627",
"author": "LaTonya Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZ5NmzB9SNoeoYygIvY4C2EBGArrtEcEVY2xTa75M5CRONCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is always great and helps as much as she can to make sure everything is satisfactory. Really appreciate her help with downsizing my unit in a timely manner. Great service!!! :)",
"date": "2023-06-18T02:18:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Latonya! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! You can reach us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ed799b80-cbac-4efd-b53e-1debb079a51c",
"author": "Paul Nates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdEe04XjZ2UkiDtQHoTcGghOPugk0ZjI-ykJGOy3hTNWtq-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-17T21:20:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Paul, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10933b76-9fbc-4a33-97f1-ae2ecd58117c",
"author": "Angela Nates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3edJHs1eOvCyX59Fg5-XK-UZIRIIKIEkAx1p79qOPpQpq7N5l=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-17T21:20:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Angela! Call us at (803) 636-8674 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36de17d4-e8d5-44d8-97ca-4c894f5b727d",
"author": "vickie edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-253EL45_PG8MAvl6pKoKI4iUYeDaTPYIezs1ARTxUS1ZsVEL=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed a spot for our camper, we were able to get in and get a space ASAP, Ashara was very helpful.\nThanks again",
"date": "2023-06-17T18:25:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Vickie. We're glad Ashara could help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "84771638-2581-4f48-93b3-6aec465a2cda",
"author": "Ora Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxLBTe5AA4CReCzqCk-lunNYDfBJPfvJW8KiExNKYz5uj23Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service and communication. Highly recommended",
"date": "2023-06-17T18:23:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ora!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b57f5e7-371a-487a-b3e1-8c023e66d3b8",
"author": "Seth Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwCpY_5hbBIZEnU0q6yD-Sa_uvoycLW1pQDfB4CPsFxDtxUC9D=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff and helpful customer service",
"date": "2023-06-12T19:49:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Seth! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00a92036-bf52-4fed-a919-f64f3bc64005",
"author": "Tammie Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs7DMH93AWob1Va5Gy88UVsq4lp3J_sBs00f3AtuJNglfD4IRJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-09T18:47:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Tammie! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "420c47af-a181-4062-b4a1-874d12c81802",
"author": "Vickie Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVH311ZfeP21ll5A6cb57P-Qkoa9RQVil5kCmMktpB3li7JEB5ww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you so much for today!!! The manager had so much patience with me!!!!",
"date": "2023-06-09T02:43:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Vickie. Thank you for the 5-star review! We're so happy we could help. Please call 888-storage if you need anything!",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1eb88732-efb2-49c7-9f8f-1c0c9e1064a7",
"author": "Mark Tolbert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9OVHUg9Jla7AZianguDkdmcdy637Z0EW_lHEl3VqCubeOTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place helped me a lot. Moving in itself is a stressful process but also having to find a good storage space location for the extra made it so much more stressful. I was told about Extra Space Storage and i decided to check it out..\n\nThe lady at the desk i believe her name was Ashara was beyond amazing, she was kind, very helpful and extremely patient. Even when i got a little upset she helped me with understanding the process and procedures..\n\nShe was a god sent.. i would absolutely use this places services again.",
"date": "2023-06-08T15:09:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Mark! We love to hear that our customers are happy with Extra Space Storage. We are thrilled to know Ashara was kind and helpful. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e471a333-2e0b-4d10-acd7-72b4d3bb798f",
"author": "Mr Mister",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFjmBKpLzP5QEOIfN_pLvt3uBiatdHlGQzxhFmHIyzY54EDzTe=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-06-08T13:40:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a great experience with Extra Space Storage, Mr. Our team appreciates you! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d58df613-87a7-4cd4-9e55-a04a76c015b0",
"author": "Rockell Winston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfkOYue0nmuJ0StzZaQ8YPJPTyg3wlsn1RgkzSnHY5aS0_TPfu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional\nGreat Customer Service",
"date": "2023-06-06T15:28:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rockell. It's great to know our team has been very professional and customer service oriented to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6f49e03-4f7e-413c-873b-36bb331eb27f",
"author": "James Gillis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYTE5kmPyaMBFIKfdVGNDXBZJ4iiRN75Q8umUW1whPUpkW5LG5=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best customer service ever!",
"date": "2023-06-06T15:26:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5ce2a36-bfbd-445d-b3d2-e1399ae42cd0",
"author": "Lindsey Bego",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITdX7YUBxsDXdOCaZwf0MAXXPVD-F0w895iPML7zMG0Y2kzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-06T15:26:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lindsey! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 636-8674 if you ever need any help with your rental. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68d5a9fe-8a01-4831-9352-26d6c0f9c6a3",
"author": "Ryan Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHEFkiZk9Dn_ZyWlkhSPI_N-ErM0F_-ugmVM3C4nFL7rJ2ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-06T15:26:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ryan! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac6e2acf-13e1-46ca-b310-5dd2abfc7f44",
"author": "Maia Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJccbAi5dKKZNlRFvbgSx6YtIBbULWa_gXUVGC5on87JMfovQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-06T15:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Maia! Don't hesitate to reach out to us at (803) 636-8674 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92b3f8df-438e-42b4-9b51-12ddfc273639",
"author": "Ahmana Coaxum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-DLIyL8rrnaHJx_c85_ezHvNxlfTCLtiYKQ3k1rqypGUk7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-30T16:33:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Ahmana! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 636-8674.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37393367-4989-49a6-a5bd-195e9095b597",
"author": "Keyahluv3",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ9VRoTwD2DjexkcnZCsu879d5BmlcrrP28xyWV-tdEyTV8lJH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and wonderful lady up front in office",
"date": "2023-05-30T15:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Keyahluv3! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d149950-79a9-458c-9e56-70c45d5fe9fb",
"author": "Darlene Smart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXaBxpS4UumOQ0XYVIRraL9EJyXcodn08jjfmHZ7QdKU5GEGtI4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rick was extra nice and very understanding with our situation and conducted himself in a wonderful business manner even though he was new he took the time to get the matter solved .thank you Rick enjoy the new job.",
"date": "2023-05-27T20:09:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Darlene. We're glad Rick has been kind and understanding to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49fb267f-e4fb-4a68-b55f-26642496c0b0",
"author": "Raven Elexis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6kuQBOJqOQMCNlXIyKiblSwgN6KLeg2LI0bQP0kqQZaI_GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-25T19:46:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Raven! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "649465f8-4053-48c2-9855-567d07eaa0af",
"author": "Nav Promo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVefIuVFZBLOEHRZ8qPO7xhG9S5GYfrhDayu1yrLctofv1erxFk=s64-c-rp-mo-br100",
"rating": 5,
"text": "When you think of Storage Attendants, you might think crabby, rough, old plumber/mechanic/sketchy types. But Ashara was more of a breath of fresh air! Took her time explaining everything. She didn't even know I'm a property manager, sending all my outgoing tenants to her!",
"date": "2023-05-22T21:23:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Nav! We're proud to serve our customers and are thrilled to know Ashara was great to work with. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af0c40c1-ca60-43e0-967f-58f0fa2ef88c",
"author": "Leila Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFkLHjotKKgAZpxQqm1hHEjFoLuPrWWevDwG4gs9Ua4A1cAM4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and efficient storage place . Definitely recommend seeing Ashara the store manager, you can tell she cares for her customers and knows business well.👏🏾👏🏾❤️",
"date": "2023-05-22T14:40:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Leila. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "983d20d9-532f-403a-8fe5-cc515d99c445",
"author": "Monica Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuKguHXoDVUuKrnJ3kLcTjyY1fL1xorrdO2TKUKXX5f-X3kkA6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-22T14:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Monica. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb1112ab-7c83-457e-a5d9-8bcdf03bc7a7",
"author": "Anthony Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIln2P0iap9jzEub3FJNYK04nfKyIWXwByTN09wb6AZHMoSKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome Customer Service, very Friendly and I would definitely recommend to all of my friends and neighbors. The Savings really helped me and my business.",
"date": "2023-05-22T14:18:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Anthony! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "654bceac-07a0-40cb-b09b-53274432a67f",
"author": "Wayne Mcfadden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ1R2aqadh9-sa7opuyPcfe5OIRZ1vymbJ3yVBhfIVWkat42fzFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-22T14:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Wayne! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7e8f725-bf61-4861-b091-df79bf85960d",
"author": "RozCarr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPr8HTWWb4LgneJ2HNekszW-6f4ieTjdW9YtbAjHnAnZiNnAC4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Ashara is very professional & gives provides customer service in excellence. ExtraSpace is lucky to have her on their team. I will definitely refer others to this particular location.",
"date": "2023-05-18T13:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rozcarr. We're glad Ashara was professional and customer service oriented! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d5ae9aa-9065-4a2f-8236-a479345f7ba0",
"author": "Tiera 22",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqBU-oO833t0RvLrFKsLNYhnL6o7GdfvWhJTgXG0dJ9qbR5pwX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is amazing and being in the military is complicated with moving all the time. I’m happy she continues to help and give me phone calls anytime there is an issue with my unit. Thank you for helping me take care of my stuff.",
"date": "2023-05-17T14:33:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara is great too! Thanks for recommending us, Tiera. We're glad she answered all your questions and was able to solve any problems you ran into. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddc77cae-aecc-422c-a9f7-26325ac1fa60",
"author": "Deetra Louis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAv6lp-c6V4axVjd7PzW_WBoONE0-Ci0eULKJFxC-YLc3MYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, attention and care! Definitely recommend doing business here.",
"date": "2023-05-17T14:32:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Deetra!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec00f4c6-44b3-4735-9532-4835035bab9b",
"author": "barry robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFV65jlS9ZBCDKimk9xq2Aiu7mBGVcXX10PygHoxHPtXXPYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "AUBREY AND Ashara took good care of me",
"date": "2023-05-12T15:07:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Barry! We work hard to meet the expectations of our customers, and we're happy to hear Aubrey and Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4504b654-8ea5-4663-b257-0f43c5f437e5",
"author": "Timothy Mock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4t8gFBao9HVArgm9uOpLeV6af-21UPgld4Jn8nv7TH0GkU1zp=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people are very friendly and the prices are great and they have went out of there way too help my wife when needed. Thanks",
"date": "2023-05-11T22:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Timothy. We're glad our team has been helpful and friendly! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b3768108-94a0-4145-9d94-bf3010040fd0",
"author": "Shannon Pulfrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ3KGgKcfroHaLudopglCW0N-9rqiYKhj37Oc6oFHELBwa-JZb2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-11T16:59:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Shannon. Call us at (803) 636-8674 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b65001d-7d4f-43b3-b953-db9454947917",
"author": "Cathy T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqyxgAfORmqpFIgwDFVH48jXSdkFCuCW4BjMvQdsbAnFqbRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara great job. Friendly and efficient. Definitely recommend",
"date": "2023-05-04T14:11:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Cathy. We're glad Ashara was friendly and efficient! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "781d5a9b-a5af-4780-9cd2-e7e9a2f3de65",
"author": "Eminah Eminah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqNLmau9vAkmLNdJQM9nn6C7vdGeLwrPviE91LiXbUBLMYd3Iz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very patient, informative, and helpful. She made sure I understood and got what I needed. She is truly a kind individual.",
"date": "2023-04-27T15:45:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Eminah. We're glad Ashara has been patient, informative, and helpful to work with! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6a9024f1-4c0c-4258-912c-db420249afd0",
"author": "Edith Skinner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1zyvbmWn7VfIHrh2UtYwahlrrxVyZyOIdZSESmcSsbl8zLQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-24T18:00:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Edith! Call us at (803) 636-8674 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d976a24b-a545-4e4d-a49f-4da4f3fc9ecf",
"author": "alazja davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRT-fuZcnj1IYqXOOVR3h5yZXb3-I-Ty4cRVSdsBXRQPFdXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, and kind.",
"date": "2023-04-22T19:49:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alazja, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3cd78d19-e200-44f2-b7d2-ac5c91ac2151",
"author": "Frederick Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXv1c5ePPs0NR_0Urzw9dlDKZzBf5zpCSpCScyf1ODM8JyKgSU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lucas is great thanks a lot for your help today .",
"date": "2023-04-21T17:14:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Frederick. We're glad Lucas has been a great help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6138a74-f1ee-42ea-b40e-1968915474f2",
"author": "Donniesha Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJfWpNsrQalxrf1kEDHB3n70tHNW-Bd7V_ORvXww4RGIsx1JIn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff!! Highly recommend",
"date": "2023-04-19T19:57:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Donniesha! We're so happy to hear we have your recommendation! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f057d574-f1ea-4cac-a6c3-a462314ccaad",
"author": "Skylar Sisk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLofJ9GtK-6uN6jYCUKtEpc8uhQ4ylr0SWeIsPtS5vhWvN_Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Enjoy working with Ashara on the site! Very professional and great management skills!",
"date": "2023-04-19T16:48:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Skylar. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b5b41f83-ce6f-44eb-bb81-4ee13569b76d",
"author": "Rhaz Melvin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqTpPR-zReG6AnSw-jy7yqh4MFcIsJBlcYXvbVCNfsCBPtBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "When I needed to rearrange some things at home and needed to make some space to do so, Extra Space Storage was just what I needed. The facility is clean, grounds are kept up, access through the gate was easy. I will recommend Extra Space Storage to anyone looking for extra storage space. The staff are customer friendly and Ashara is amazing. Kudos to the staff and company.",
"date": "2023-04-12T23:41:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Rhaz! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Ashara reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f34d927e-3e46-45f7-b4a2-1fad770f53fa",
"author": "Eddie Heyward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf16Tja4NZVtQuUmZ32JPKGczmucY5g7Zy_M-taxDN2kz4qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Definitely great place wonderful customer service",
"date": "2023-04-11T15:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Eddie ! Thanks for the positive review, it means a lot to our team. Please call (803) 636-8674 if you have any questions about your rental.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6a1ddcb-811e-41d2-848b-e78f598516e1",
"author": "Jeremiah Boone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcsLkXEdB4U86O2QyoWCmIVZR0GimMi9d46jsrEMQJQVwjSsMu=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T16:45:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jeremiah, thank you for your positive rating! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55270640-d5c8-4dc0-8a21-def501b2828f",
"author": "Roham Moftakhar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfo2JeIz44z5VaS9GFOk7i5GMpbwp4bzA_n1t39f69Zr9LNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was fantastic! Very helpful",
"date": "2023-03-28T19:52:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Roham. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec0eab67-6013-47fb-a739-7734684e0545",
"author": "Kimberly Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKATL4hwLs8-25-ikOx0dWioF1f3JookfxgubhMOLbT1BsM0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service… I called and was quoted one price with a rep. Then I received another call from Ashara(manager) just following up on my quote and she gave me an even better rate saving me money! I do recommend Extra Storage to anyone who need a storage unit.",
"date": "2023-03-28T17:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5a1cbc9a-58ab-4dc7-b9f2-8e5ea7cf4304",
"author": "Ferattell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_YDk5k0qJAZH9YuhEy353hgZhbbTkT14Z2fIdM0XC2Dlx2HE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-28T13:44:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Ferattell! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c698d9f-6ff4-44e6-9404-1a7b438f3842",
"author": "mika chan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmJjEYmptfvLcU6koLJoVNsXOF4lw6U_aGmfYqVTVIlC782Gcr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-28T13:43:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Mika! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e937749-6fe3-43cc-901a-036b42c8db8f",
"author": "Rosa Blaise",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbdReIfk_y6JESvhTCYfD7Dpn0XC3s9-8zC1wQGqmaIykMpmOJxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It started out all wrong - user error! But Aubrey came to the rescue and saved the day! My hero!",
"date": "2023-03-26T22:51:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Rosa! We are so glad Aubrey could meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44e4599c-5ee0-43a8-b654-d205acf7b8ec",
"author": "Pamela Feaster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh7azLQRvXfSErdLOHjt2M_i30wSGro5dMPofRE_q-SONnr74B=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T17:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Pamela. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fa7ac48-ca9a-4e4a-bb10-fa480834167a",
"author": "Jamari Winston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlV63TCZ4WZM66Ud-9hBDfzfto-u_bYZPG-6wVRAeeDt-L0lI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and excellent customer service",
"date": "2023-03-14T17:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jamari, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76606efe-a2c9-421b-ad88-4302b5dc7537",
"author": "Natorris Woodard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4_7jGD-yqsEWbpDdJp8ni_q3QNEklWcsf9TeG_SjxdCJgOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-07T20:45:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natorris, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2db31d86-aa19-4259-98aa-aa58e44f5e84",
"author": "Edna Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4p03Zri7MbBlrSTFVAgeaQfOjmWDfTRhkc3GHvIlgaQhNNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service by Aubrey. God bless you!!",
"date": "2023-02-25T17:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Edna! We work hard to meet the expectations of our customers, and we're happy to hear Aubrey hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87958615-5c6e-4794-a886-bfc4ac07cdb1",
"author": "Brian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2pu7riGDuSOBxhov5R1sj71dBL_vAAeFTRWOD829Z413WIQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility and friendly staff Ashara",
"date": "2023-02-22T20:57:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Thunderbomb515. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3470f2e8-8f24-4ad4-b4c3-d362b5fc0459",
"author": "Lane Specialty Gardens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTLRglATc-0VfnXucyDerD5BkSbkik6lVx9GLEd43LrMtsfTip=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service from Ashara ,wonderful lady",
"date": "2023-02-21T17:37:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lane, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a29e4ee-b506-4788-a37b-1cf6d92da0b9",
"author": "Leadell Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo5_uxonQEic8FkVWC8ntW_R04BXLAswXtTKODS6tBfsUM8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-21T17:23:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Leadell! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a897b12f-e030-4510-9bfb-2f5940d821df",
"author": "laprincessmuna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXc3iPPZyDkXRWqDpbbZVpQWgd5-TdzumJm3Gh3sRjRRLKpZ9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "AMAZING experience. The customer service is incredible! I will definitely recommend to everyone I can. Ashara was so patient with me and walked me through the process.",
"date": "2023-02-20T18:28:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laprincessmuna, thanks so much for your review! We are thrilled to hear your experience was amazing. We're committed to providing excellent customer service. We're glad Ashara was so patient with you and walked you through the process. Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c34f454e-bc7a-4851-b1b8-b4cf2a7cd040",
"author": "Jannette Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIE6M4-UfAYVkNLKAv3_GYr1LKDKNYoQbi05BrcqwLru3m9Rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas, was very informative and made my transfer units easy and fast! Thanks Lukas I",
"date": "2023-02-20T15:05:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jannette. Thank you for the review. We're so glad Lukas could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcf5528d-b45f-4172-866d-5a2cdb2e49e8",
"author": "Sarah Truel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDVnKONROHVDkUne-7jgdlSiyVmNH0jMbmQxg2G83jl7WkfYYWaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "After contacting 10+ storage companies and having several of them sell units that they were supposed to hold for us, I’m so glad we found Extra Space Storage! Ashara was awesome in helping us get the units we needed and made the process super easy. She even checked in on us when we moved in! Highly recommend!",
"date": "2023-02-15T22:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sarah, we are so happy to hear that Ashara could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something.",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75d8d938-ac56-4b9d-b01f-30668b1c6990",
"author": "Shirley Flood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfLts3T3_56ahoVOtXrxhPNBUMUP2_OyDeHEaWB1nMx1VVY2Ak=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great outstanding service",
"date": "2023-02-15T20:16:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Shirley. Thank you for the 5-star review! We're so happy we could help. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d96921ff-ff5f-4d31-821e-60574bb1d07d",
"author": "Raychelle Robertson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIY8d5qmmkDJPBRkz-IJ3oJK4ztWbdkuoKO-FXYxfjlLgVZ6tXSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have used Extra Space Storage on and off for years. This round, I had an issue with the unit price and I called right away...they got back to me when they said they would and blew me away with their customer service. Between that and their sites always being clean and taken care of, will keep me coming back if the need arises.",
"date": "2023-02-13T14:49:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Raychelle! We're committed to providing excellent customer service. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "10868481-1150-412b-aeaf-90a0932c10ac",
"author": "Steve Young Ham (YHG Best Construction)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURzG1y5f4dlHY2Ah3aLO-Mh2HMiCjPX9HMz3aevOldmJ-XETzF7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great manager Ashara is amazing and so helpful",
"date": "2023-02-11T18:33:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Young, Thank you for taking the time to leave your feedback! We pride ourselves on having an amazing, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1156e6b0-4a2d-4704-86f8-9b1541387c7e",
"author": "Bre'Juan Maddox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoNvhwTo5EW1iddf-C5YTvY1_4hrhtJl5M1SStpt7S-AMwUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service would recommend this location to any one looking for storage ! Go see Ashara the manager there really take care of her customers with a smile",
"date": "2023-02-04T18:01:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Bre'juan! We work hard to meet the expectations of our customers, and we're happy to hear Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e254370e-040b-4cea-8a5e-ebe78bd055c5",
"author": "D harper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNPk5yjdl8EsuI4cp9oXp1whBsPSRMQVWI-y_Ojj_4wg00Fg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara was great got a second space ,highly recommended!",
"date": "2023-01-31T17:20:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara is great too! Thanks for recommending us, D. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29ef18b2-9ff9-4925-998c-0281a05bf16b",
"author": "Anterio Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsymxj77W_N0kjlU-hgzugP8XnDWUHEPQ31Jx_i4inlLoRSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Property is very clean. One of the best properties I’ve seen. The workers there is very professional.",
"date": "2023-01-28T16:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anterio, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "153c2ec3-afa5-45ec-bf25-8989b8e40d4b",
"author": "Boss Up",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTRf6irGdI-xtweB6KE7MnvFjL_aPD9AAFoiZhokphczgwxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice, and made process super easy. Pleasure to do business with!",
"date": "2023-01-24T21:38:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Boss, thank you for your review. We're glad our team was very nice and made the process super easy. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f033e17-a51e-42c4-88dc-3231880d73b2",
"author": "Sidney Stamper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpiIQLDIysq-sO7m-B1KCF4CdggQYXHv0ZPmpMrSUZz5-g7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-24T21:02:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sidney, we are so happy you had a 5-star experience with Extra Space. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0706ae3-fe85-43f3-82fe-5d626e881062",
"author": "George Russ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsT6miGQHWz5SXrVMztwPHNhzIrUM5b6rfrmS9_MofPOzlHA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing service, customer service superb from Ashara",
"date": "2023-01-24T18:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, George! We're committed to providing excellent customer service, so we are thrilled to hear your experience with Ashara reflects that. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ceb7e345-7081-4789-b833-42300bd6e6d8",
"author": "Gary White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEsZgG-pAttkcdhB-zgeI0sNygblzV2-Xeqd5wk_EPWFMFy2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service from young lady Ashara",
"date": "2023-01-23T17:49:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Gary. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c697b96-1516-47a9-aa1b-eeba8bfe2c6e",
"author": "Juanita G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTLpnNtyUPtVq7iyEqQ3v-L4TmuSQJkwdDtpa6LO4o77mkzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff is friendly & try to work with U. I appreciate that. Thank U",
"date": "2023-01-22T17:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jnita. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d5dbc060-b001-4a44-a627-a127f61aa783",
"author": "Unity Masonry LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBiJNzsT_vynDnq8v5rPcEn0pyiKM1Crum_r28j83za3NRag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and patient.\nMiss.Ashara was great at what she do.",
"date": "2023-01-21T20:47:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tiffany. We're glad Ashara was patient and able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21d91a40-afdb-41ac-ba79-d9ce07eb0afe",
"author": "T.F.G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT4GoUAxQNiQOIL6KPo_NsPCT9GsbN-E9PBqatDJqGxL3Pyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Experience Aubrey is very friendly and very knowledgeable!",
"date": "2023-01-20T16:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, T.f.g. We're glad Aubrey has been friendly and knowledgeable! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "955c1057-d326-4a01-80d8-c76adf099d8d",
"author": "Jabard Barber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpm-45QaYgGhnCsNbiEX0R9V6UGk92a45Ic2I8TrJklfXqiTl3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful staff and service",
"date": "2023-01-19T19:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Jabard. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a67097a0-6d1d-4742-a5f1-628fb033569e",
"author": "Rebecca Shelton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAgomQcux2SYltVM8g4_deMhebci7TuJ7utUwagPxxy-5sFnuRWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-17T15:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rebecca! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dedea8c7-cbe1-4808-8c31-4e8328d87e50",
"author": "William Marker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL52o1EI6fHcg8k0P2LNK-Jsy17c4xVLH2hk3mvzTcrCKmZmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-16T14:44:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, William! Don't hesitate to reach out to us at (803) 636-8674 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6965d887-9c8a-4331-821d-fb51dc61c0bb",
"author": "Bigandsexi nash",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbmMpSuSxAqqDpo4xbHizPLKVCusyzO7E0ZG6OjwDow-RkQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service",
"date": "2023-01-14T18:15:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bigandsexi! Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf2b0912-1ba0-4cb5-a26c-5f68276e06ba",
"author": "Kdevon1",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS-KMszODXH7F2CD4G0X0iEn3oq0uEKLoPy9_7BJZHGP5QRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was in need of a storage unit and Ashara was the perfect person to speak to. She is amazing and so helpful. I drove by to see the unit and she showed me exactly what I was getting and provided all the information I needed to get started with an account there. If you need to store anything anywhere in the area this is this place to go.",
"date": "2023-01-09T14:39:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kdevon1, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara. We are grateful to have you as a customer and are here to help at 888-storage whenever you need us!",
"replyDate": "2023-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b31b0c74-3ffd-40bc-a541-042777b398cc",
"author": "T D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX08CusSKABXM4RdAjwdcjXo59ogxU68U8WyBJ14NooDqx9pPY6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I appreciate Ashara for working with me on my rental space .",
"date": "2023-01-07T21:37:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aneka, thank you for your honest review. We are glad Ashara has been great to work with. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "41779389-724c-4776-bee4-bc3425709724",
"author": "Vincent Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3OcjvDgffJPRSmqVmkJarOx_KENUebcYLM87ffDn_JTnMUT2rlQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara was very helpful and professional and I definitely appreciate it.",
"date": "2023-01-07T21:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b7ca7bf6-7000-45c6-a5e6-6454a2d94b77",
"author": "Pamela Guiles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcDifUA9fJC9Tpz5XpdQ3tG_G1Pyei5gyO3lx3Txd6b0bOj96t=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I love it here, Aubrey, is so professional, and I can imagine fun to be around. Clean storage units, clean office. I definitely suggest this place.",
"date": "2022-12-31T18:51:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pamela, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c2533970-91f2-436e-8169-30a640d700d9",
"author": "Doris Frederick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHxWp5HghRFrYek7pQ8b_qNF16dcf1Rm9ocd1X_PDBSqvjSw=s64-c-rp-mo-br100",
"rating": 4,
"text": "I have not had any issues with access or obtaining a functional storage to place my items. I know the cost of everything is increasing, and the monthly fee has become a bit of a challenge, but Extra Space is competitive with other facilities. The staff is friendly and helpful. If there was anything I would like to see change it would be the cost to be lowered. Mrs. Dee",
"date": "2022-12-30T02:04:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're sorry to hear this, Doris Frederick. We're glad our team is friendly and helpful. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1bdce9b9-46ac-45b6-890e-bfca8373fc21",
"author": "Jen Saritelli-Baltzegar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtLlaIWk0v_iPfe-wo232ZUM7adKwoztkd2FiLa3IfPSKZ5-OMwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Very clean facility.",
"date": "2022-12-28T21:29:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f5a18ed6-49a2-44db-8ec5-2770a2267667",
"author": "Laurieneta Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjEqj28Szp4YvZnHlTbygxjfyloVSHkiIVOwOZLxz50cdE-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service",
"date": "2022-12-28T21:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laurieneta, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "939efaec-7d1a-477c-a334-95c24c551345",
"author": "Jimmy Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUSBLNy13owgc_KnsM52YvvkNAwMKHw-ttPJ4T-u71SMJP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2022-12-28T21:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8646b0f6-311a-4e24-80f2-50a34d86e11a",
"author": "Desi Chiles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsuFQMSJAH7842SfIYmLw1gjQKSEC_CyIovSoKpnd-BxLMww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service very accommodating",
"date": "2022-12-19T16:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Desi! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69b7eb7e-73e2-45b0-923c-9d70268da1ef",
"author": "Daven Chiles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEkOU_KdI3-CWYGSL8xzw5yzItufr5ChcmobScG-entwXGtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has exceptional customer service\nHighly recommend this place",
"date": "2022-12-19T16:17:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Daven. We are glad Ashara was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1aadc3d-3e43-4fff-9897-9e3e55aa0d74",
"author": "Steve Sprowls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu7vPCGl-nTjvhn7E5XhMnWfh6awawFvztfvI5L2YaG2eFpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-17T17:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Steve. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4a24092-96a6-4468-aa14-6dc1fb1ddd91",
"author": "Stacey Muhammad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzXm30LYKoaEBHsPPSyp1RvyLdXJLjchzpTk-rSb9B5YIwnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was extremely kind and helpful took her time explaining and made sure I had perfect unit for price",
"date": "2022-12-17T15:58:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stacey, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "977200c2-209a-4698-8906-b6aa11b29908",
"author": "Randy Berryhill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCutXy_NWq4_1CNUG6EQbJsK5t2zoXDIMB_VuI3mi3mJfTyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was a great help took care of everything I need today.",
"date": "2022-12-16T15:45:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Randy! We're so happy to hear Aubrey was able to make your rental process hassle free! Give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13590581-c97a-4bf0-9f10-3e699174503e",
"author": "Rosa Bowie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8e9bOKmoF59mv--CRIGjJmHGpiJypnZYtmYeYg-g7ANhvisY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara was extremely helpful and attentive. She even took the time to help me create my account online . Very patient young lady",
"date": "2022-12-15T19:41:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rosa, thank you for your review. We're glad Ashara was extremely helpful, attentive, and very patient. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e2d55ea-7f46-4237-a30b-2ac049f2dae4",
"author": "tgeiser88",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK29s5hfP0wiNjs3DxByRSfTqYEpugFYn2QaZeWb_0G24YHBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Military discount was a bonus and I had easy access to my units! I had two. One one controlled and loved it. The staff, usually always the same girl was always super sweet and helpful with whatever I needed",
"date": "2022-12-15T17:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tgeiser88! Thank you so much for the positive review. It's wonderful to know you found our team sweet and helpful. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9410cfb9-dd4a-4e6a-940a-bbc94c7c6481",
"author": "Mike Penney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM2c9_piZ_-X8baa8z6fGPZtOafBDVnwd9onknmJjrm78pfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara was great and efficient",
"date": "2022-12-14T18:07:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a07a8664-c80d-441e-953a-baf24a033fc7",
"author": "Emery Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRBsyZSNVmeBfvn2wMTFHA0DBbtZHQ2ShqI8op3GQycYdAAH8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility , easy access and the store\nManager Ashara was professional, polite and extremely helpful. 10/10 would recommend",
"date": "2022-12-14T17:32:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emery, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b536867d-ab47-468c-9d86-b6fcf3550d85",
"author": "luis campos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFowYwMQE74v_gdB71yvhwpWG4SJwoA8PY6LsIPiaky6O8zEPy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-12T19:53:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cb70437-ee3f-4bd9-bc61-88f8340874aa",
"author": "Sandy Frye",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLs200Lw_MUn6XENZUZcH-_b0NeOMAtTRaKYok-CH_Gq4WyGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was personal and had exceptional customer service",
"date": "2022-12-12T19:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a372c85b-9081-4711-a9a4-8085b967d8c8",
"author": "Anthony McCants",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpKCnE15aeoJZKLl1-HqDsjbZZTGID8umLD3_QMUdyaKnN-VyD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service Aubrey was very helpful…",
"date": "2022-12-10T19:20:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aubrey! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6632c12-9bd9-4b81-bf77-4972f664dc7b",
"author": "Jaren Fort",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNAHqwCF1JSIklEPoXeLYJmtYLPIbIIHP4OmRuidNTEnaF5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Doing a project on this site and Aubrey went out the way to help us verify a bit of information our contractor did not get. Very glad we got to work with them.",
"date": "2022-12-09T22:40:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jaren! Thank you so much for the positive review. We are glad Aubrey was helpful. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "020228a3-aab7-4758-bab1-2d80e1c3cc43",
"author": "Jocelyne Rubio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDP-RTAY0WIoo-dYggY_KfVgrkAmor22T6WOC6SOInuvFQdMBlHw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara was very helpful and nice throughout our stay. The units are very clean and well-maintained.\nThe receptionist, Ashara, was very friendly and answered all our questions. The units are very well-maintained and clean.",
"date": "2022-12-05T15:18:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jocelyne, thank you for your review. We're glad Ashara was very helpful and nice all the time. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need anything in the future!
",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9e8fe324-a9c7-4b04-8a16-e37b5ba7f517",
"author": "Filiberto Medellín",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqaxf_bMGPeVuJjkcjWYNsiwn3x4BnKk1hmu3vChlqf0JptA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was great in super customer service",
"date": "2022-12-05T15:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara is great too! Thanks for the positive review, Filiberto. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ea6604f-9b9f-4c84-8c75-21158c58900c",
"author": "Megan Utegg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJH2OncnwFCjHhLscvZX-6zRbSH1RgpOSfRx9MhAZHX3UlwHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very helpful and knowledgeable.",
"date": "2022-12-04T22:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Megan. Thank you for the 5-star review! We're so happy Ashara could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-08T20:48:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7cefb3a9-e2c3-4244-88d3-aa17767b54a2",
"author": "Immacula",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8NZk9BLXyXKSVk2ra6ntv8mXPQLppKV79OMxVMltVOhOOtwd1Qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-01T22:54:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Immacula, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9fdc245e-5d6f-4e1d-8a98-f2831ccc1cc2",
"author": "Emma Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBkPbExq545MSJKUcJsBJVKVZiA8wydrfGwAFcNhikCnh7ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-01T21:54:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Emma. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7beaeb7-f49c-47da-a6a3-4d4c544885c9",
"author": "Savannah Khushf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGlG231cnvFY-DXOjAtAWuEguGkaaTkmhaEdi7PfrslQQ0UBYC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was wonderful!",
"date": "2022-11-25T23:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Savannah! We work hard to meet the expectations of our customers, and we're happy to hear Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "114481cf-b01d-44c7-939a-14b14af3ff35",
"author": "Debra Conyers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBLKACOhPKzea2lMWKE8wlbsSIYdvWCqwvXN2YMkwpADnM7sk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, Aubrey was very helpful with our storage.",
"date": "2022-11-24T21:47:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Debra. We're glad Aubrey was helpful and customer service oriented! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "65ca05e2-03cd-4889-95f1-3a9064ac8979",
"author": "Bernice Samuel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_XI_9V4-Dm6UgwUt-OwHet0QE05mXYlEmiyncTORZ9jb7Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-12T16:22:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bernice, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c430b7db-03ce-47e4-98ed-0c76da7a1246",
"author": "Merita Mehanja Gillard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoT8UR_tfFK6PVSvRIR-ZMhvVpf1RcCp-SNegjqWpRSLg2zcAF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-04T16:27:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Merita! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "778c8b99-586b-4889-bb91-0bf6dff190f5",
"author": "Të Gatuajmë Sëbashku",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAxwLwSEutEIGZrW3cDzwEEjGhI9JHPUeJn46pPSBscsWEihQa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara Winston is amazing at what she does. This is by far the best experience I ever had at a storage space.",
"date": "2022-11-04T16:25:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Të! We work hard to meet the expectations of our customers, and we're happy to hear Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4643d27e-3779-4e3b-8628-4abb6cc4e5c5",
"author": "Christine Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzdE6IrSA_o4lsr2MJeNI7sH2ytMIGDv5011SoNbUNUGJtIJ9a=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very helpful today.",
"date": "2022-11-02T20:10:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Christine. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8aa1687e-6fbe-4724-b398-12755450be9f",
"author": "Arence Ashford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlwDyCgQCj4FFfVuZbIMPM2bq2GdxO5gdRY5fWVDVkR2eybDN-QA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I would like to thank Ashara for her exceptional service",
"date": "2022-11-02T17:47:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Arence. Thank you for the 5-star review! We're so happy Ashara could help. Please call 888-storage if you need anything!",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "077b0102-ef80-45fe-9ab2-5ab087fd4de8",
"author": "Joshua Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgjnd9CDCyohBS0AaOfeBZLbAj61TTUHc4tzhSQSi7ZZ3hjX6H=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-02T17:45:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Joshua. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f58bba78-b89e-4253-9f5f-838d90dafd4f",
"author": "Alan McNeil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLq-LGo-cAyt6GePHULIlPhQJvveYuxjgE8DG9Pd4xbufNoPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-01T20:40:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alan! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80774784-f525-47d3-91db-6b86f4f241de",
"author": "Hans Ruska",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOhqms9WXRx4X4Vgr606u6LPkFiAq98txxXH4hD6Osg-joLQPv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara (Store Manager) was absolutely incredible! She worked with us to make sure securing storage was the least stressful part of our move. Great location. Highly recommend!",
"date": "2022-10-31T21:40:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Hans! We work hard to meet the expectations of our customers, and we're happy to hear Ashara made securing a storage unit easy! Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "faf8c08f-304c-4993-b253-ddf3af2d41b6",
"author": "Bruce Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2YdhmHGHd-LOQypffQCmuhrcU4ap9EbbY4Tnh5F-dirAOOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-31T19:59:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bruce, thank you for your positive rating! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e69475f-a7dc-426c-9c5d-0b84f00d4125",
"author": "Ken Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpw6T3ONlrQCnuevLIxqmApx8t0zu0ulyKm7iv9AzmAMl4lNq6Bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great outstanding service",
"date": "2022-10-29T16:32:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Alpha! We are glad our team provided you with great service! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5b46f5c-c34c-45b1-ab43-1ca237b9db0a",
"author": "Craig Ashford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpfcsEtVTuBXOJjYMMb_GEyGTLLiFCQqQ15HZmSz5bdcyitw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T16:09:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Craig! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fed7e23e-314e-45b7-b412-6446cd8c147f",
"author": "Melissa Loper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6UY_kKpj9nKvJio0fhAucJdr6Qkc0FOz7mvdSCOVT-dSS3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2022-10-29T15:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Melissa! It's wonderful to know our team provided you with great customer service! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e93459e-5234-4770-9913-64d3a8711c5d",
"author": "Aspen curtis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzW9pJJD9sSSeefRzrBKDXq-HP13BzkToV3syphcH7Y0cj5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful service!",
"date": "2022-10-29T15:19:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Aspen, for the great rating! It's wonderful to hear you had a positive experience with us! Give us a call at (803) 636-8674 if anything comes up.",
"replyDate": "2023-07-08T20:48:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6150120-ccda-414b-bc9b-a61682e3cf6f",
"author": "Sherry Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7ETnoJRl43oRJ3l8WEWNzPOswW95ge2PFyC4lP8IrKbO5vA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-28T19:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sherry! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a1b0b01-cfcc-4f88-8225-0676fbe29f17",
"author": "Katherine Mays",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTDAAgGezfr-x2Q1wMGUJP2YDyUlbPnZG2qY_N4Tb6dpmzOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service ,wonderful lady",
"date": "2022-10-27T16:40:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Katherine! We're committed to providing excellent customer service. As always, we are here to help at 888-storage whenever you need us!",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22546c1d-531e-4d20-94e9-70a8d48ea1ee",
"author": "Alexa Sharmaine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIqOiES1ns5c2Kek6GoNmGTpdVuW3QKYi0l3xkIibCs74WBNo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in just to price check storage units. I wasn't looking to make a purchase today but the customer service I was provided and how swiftly my questions were answered I had to make a purchase because I feel my items are safe at this facility. PHENOMENAL CUSTOMER SERVICE.",
"date": "2022-10-26T15:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Alexa! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2b110a6e-dc3f-41dc-bee7-2de7f5caf28a",
"author": "Short n Sweet 33",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRg8ne1YjG0uL_E1e2fVyLkWALHblB_rcfyCkbi24Kh4D92kx9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service",
"date": "2022-10-26T00:20:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Short! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad1ee535-31b6-4d4e-9215-0e6d08ecf0f1",
"author": "Jasmine Farris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsdHdPBOHmktkchSI5cyHJ3sq0av3_1C8ZtFA9gud3N63mbNqPkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-25T23:16:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd727aee-b317-4223-ac85-a6ed816f5835",
"author": "Faith Burroughs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEfiyRh5qCwzBNFuZflshfz33eQG-CeLPGATjtzwKyvyI86w=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage place is amazing. I give the service 5 stars! Great communication, very hands on & reliable with your belongings\nThank you guys so much",
"date": "2022-10-25T23:16:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Faith. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f46de437-6aa5-4288-8523-40d483a71c85",
"author": "Maryonique Elmore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkJM5B0e4OzsQ-Z5GQVG8W5gtx8_29LD6qYxDfASbDvLvZptX_=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is amazing! And Ashara was so helpful, professional and informative!! And my things were SAFE!!!! The next time I need storage I will definitely come back here!!",
"date": "2022-10-25T22:42:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "f1483cdd-578a-41cf-98c8-74a13b0011ea",
"author": "Thomas Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxtL9MmAhUSFrWoRd9utC4zIWJw9XGQAiknw45r6H0wo_wmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-19T14:48:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Thomas! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f0ba1c4-0b02-4157-98b1-66846b05dd4f",
"author": "Jasmeen Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3Fn_JJAYzwI392bWj8_BpRbOsk4rsdNxr9mLCAhLLql9wcT2d=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-17T14:38:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jasmeen, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cf22512-d71b-418f-95d8-de8e589e70bb",
"author": "Aco Quakit",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBMg1stSarh0udofTKNKXDgbQLtj-cpJQfkb5EbRvUhtODsw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "great employees",
"date": "2022-10-06T15:34:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Aco. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b4e03cf9-773c-4b07-a573-69a0cddd028b",
"author": "Derrick Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZmnI4I-jRCw-PtFunI3gtfcbp3mn6mfhsBTO8fprNwP7tuJc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and friendly staff",
"date": "2022-09-29T22:01:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Derrick. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eceda7b7-a808-4dd9-bdf5-30e5a6a25064",
"author": "Next Stop Delivery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJFQKTPb3-8LWlGewj1NC8No6ZBU8CgiXuYa8bX00bVpwhmZjp=s64-c-rp-mo-br100",
"rating": 5,
"text": "wonderful place and customer service . my clients use this place all the time . thanks again",
"date": "2022-09-16T17:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Next! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b31e5dd3-1e73-4acb-ab92-bafe45bf15e2",
"author": "Keiwaun Ravenell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlBBWlN3nQAyTuJb-KMQNBtb_0LbXAda10leQnMMDJPkduKjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help fast and easy",
"date": "2022-09-16T17:29:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Keiwaun, for the great rating! It's wonderful to hear you had a positive experience with us! Give us a call at (803) 636-8674 if anything comes up.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66486178-e30f-4808-b6e5-9c49533b58f7",
"author": "Tayah Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1Ewgl3GVhMwO8KbVAvVu-vR_WjRY0TijRxBtVgc-JhNKOzEa-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service",
"date": "2022-09-16T15:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tayah! We're committed to providing excellent customer service. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2912996c-9780-4823-a565-0a28237a1975",
"author": "robert de leon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQjiP0XnRMgemE3bmMlRnPTsk1KevnkqHJkHGMLwthPLppEx33=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! They're always willing to work with you",
"date": "2022-09-14T16:01:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robert. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fab2523-629d-4cc9-a4a3-57143bd9ecd1",
"author": "Andie Bellanfante",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsK1sxscOl7pXJdbV0XcTwI7vc6BWGaDpY1qjE1cc0pqLpCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is a great employee very helpful and friendly",
"date": "2022-09-14T15:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Andie. We're thrilled you had a positive experience with Ashara at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2bf245ca-b190-4d1c-8409-9a39a4b6a604",
"author": "Roy Anglin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEttCidqtaZbPImnF3arKXZnM2QIaKXoUnd3fJckEHI0HMZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great outstanding service",
"date": "2022-09-13T15:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Roy. We are glad our team provided you with great service! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "313b0de5-2d22-4930-b9d3-649b0086adce",
"author": "darryl charles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeoPv2XuZ8Gjy3Ph8m5gU0_B__Pak2fz7_8bjvNxhxTMu64A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-12T17:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Darryl! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2220ca4a-a3ca-48a6-9670-cbaca5e7d540",
"author": "Antonio L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVo9xn3LSkT6jJQke4TB3vnMeaAMEDIKGWnHyxkBHHt1OlWeYE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Antonio and Ashara were helpful",
"date": "2022-09-12T15:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Antix, thank you for your review. We're glad Antonio and Ashara were helpful. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "361e6fef-877d-43ab-a75c-8f711c95b5a3",
"author": "Sheila Mccoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJeEGWZSOJiAArVb3b0HRIjRPOAHrXDlKTwK3wxtEOOmUmtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great friendly staff. , highly recommend",
"date": "2022-09-12T15:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sheila, thank you for recommending us. We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-08T20:48:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4cea26b4-22c7-413d-9f19-4d9b04a9fb0d",
"author": "Howard Gillard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKd0fZNNJ7nU1nDQLI_VEXQ6Mk5i1F4hvbcqf4J8U9ImzRneQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-06T20:35:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Howard! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 636-8674 if you ever need anything.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1407bcfb-34f9-444d-a4fc-fcfba54e08e9",
"author": "Jarrod Belton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuE3C415vGkrYO00G2IF-dFJL6qhxxQn9gWBa6PWR0_6fSYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-02T14:56:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jarrod! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14470c59-863a-4407-bb0e-429545a91877",
"author": "Anthony Covington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQez3eSzPBdOJYhiZWzDy4ms-LMAyZKiNtg6hiQbZwEu7tJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and pleasant and the staff was excellent",
"date": "2022-09-01T20:24:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Anthony! We're happy we were able to provide a smooth rental experience. As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "30ffa9cf-4e40-4838-ad93-c880d2c0b022",
"author": "Chris Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVT26TIH-kMKmYHouwmpZjjYjla5NdrjC-FmrgCQ1eMQ9RUfYUi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Asharia is simply amazing! Her service is simply first class. We definitely recommend Extra Space Storage.",
"date": "2022-08-24T18:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Chris! We're glad Asharia was amazing. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef660cdc-4509-4e5e-9acb-22a8e5cbfdb9",
"author": "Brandi Guinyard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSJ_V5dkmREaTMuaxQ5Jw4f82ztTh1E-wxeV7c3kitV1aw0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best location and staff…. They assist you from the moment you walk in unto the time you remove all of your items….",
"date": "2022-08-19T02:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Brandi. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56c253be-dadb-441d-85f5-6c951bd7f66f",
"author": "David Cote",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIih6q6SkjZF4w3-JQJH0LGD5zmXWZtItxHRaApR9eHfERbNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic and quick experience!\n\nAubrey was terrific helping us with a 2nd unit.",
"date": "2022-08-17T20:19:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thanks so much for your review! We are thrilled to hear your experience was fantastic and quick. We're glad Aubrey was terrific helping you with a 2nd unit. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f73bdfce-4cf9-40e0-aa61-52471a843f5a",
"author": "Christopher Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-OpOVFb5ydVi11FRwpOlcd79rC2zS5FWv2wmpfD51sp0N3g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I will always keep my items at Extra Space!",
"date": "2022-08-15T20:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Christopher. Thank you for the 5-star review! We're so happy we could help. Feel free to reach out at any time at 888-storage!",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bec5730c-8435-4ec9-b469-f9320325089b",
"author": "Kam Kot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3m7Oi2sGzNC7tTBDdtyq9N7cH2A9Q65Od6eTQV-T8YxxljA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, no issues, Aubrey was very helpful with any questions I had.",
"date": "2022-08-15T20:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kam. Thank you for the review. We're so glad Aubrey could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "219af20c-c49a-44de-ba66-1812e67232f8",
"author": "Madhav Kotecha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_TCMvb7cBANN9GKuY3rB1YXlO09rSgGM2nDaDGZszfY2C7Gk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, reliable service, Aubrey was very helpful with any questions I had, highly recommend this place!",
"date": "2022-08-15T20:00:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Madhav. Thank you for the 5-star review! We're so happy Aubrey could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e972681-f2b9-41eb-96dd-f2cfcf6a146c",
"author": "Tyricia Sumpter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKESccNA3a9hj7nFvGUJf6kVqNne8cBVSUWHdF3wk9UvR_waw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara Payne is the best, made my experience here fast,simple, and easy",
"date": "2022-08-15T15:44:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara Payne is great too! Thanks for the positive review, Tyricia. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3012404-0be6-4abb-86d1-a87f7d1a5799",
"author": "Mr. Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOyKBFE7ZjaC21ZvhvFGcwt0XcnooL1V6HweHgeoV7cC1BXwiWUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-15T02:41:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mike! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 636-8674 if you ever need anything.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5feed04a-5c41-4451-af91-dedaa42f8960",
"author": "Angel Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBWHKSb4F3msYbEu69eGPMjxeZb1BvjSPfh0oigmXj8LYNebs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara Payne is truly amazing! She was kind and patient with all of our many questions. She gave us all of the information without any expectations and we couldn’t be happier!!!",
"date": "2022-08-09T22:22:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara Payne is great too! Thanks for the positive review, Angel. We're glad she was kind and patient with all of your questions and gave you all of the information without any expectations. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1359c458-219a-4151-b99f-f3d5a4e83e8a",
"author": "Adrain Raiford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHZJ-u_z1CRwspNEaIGoNkjHR7MZogSanY8DEJK-mzE8oR9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-09T19:14:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Adrain, thank you for your positive rating! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2a14907-2501-4ed3-a338-8b7faf5bc883",
"author": "Kris Kenline",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRa4ld2sTja407pNV5TgHWoieRRqfppGRTMoldN3ho3zGvuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was exceptional in her service helped us down size and found a better price",
"date": "2022-08-08T19:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kris. Thank you for the 5-star review! We're so happy Ashara could help. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "491d3909-b038-47e2-bf0f-4b26ead9fb1a",
"author": "Blake Coker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcT6H22pwvB7RuxtW0mAZ4IBIWCWVDcl5_pvvxKZ9D7DYPfB4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is amazing. Extremely helpful and a great people's person.",
"date": "2022-08-06T20:10:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Blake. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd46efd0-34b6-4b6d-b338-828e3d6d2179",
"author": "Keyonna Alford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL44DeZGx_0fEaL_wrWX1zPsqarWQ-Jq24nXytAU-_DdU0zNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tashara was extremely helpful to my family and I , we definitely recommend this location she ensured that our storage was very well protected and secure",
"date": "2022-08-06T19:07:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Keyonna. We're glad Tashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "43955442-823a-4682-8bfe-19e5166da894",
"author": "Sonya Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUTLJzRBUL_F46aLpyoVvICT1NAlxMMvHWmkNOem3jqPODDg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Have never had any issues with security we have had the unit since late 2015. They have changed names at least 3 times. Just recently the rates seem to be increasing ridiculously making it hard to even find it worth keeping the unit. You would think if you have a unit long term you would get some type of break but nope. At this rate it will be better for us to purchase a lease to own shed.",
"date": "2022-08-06T17:50:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sonya, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?",
"replyDate": "2023-07-08T20:48:20.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3f79ea48-adb1-4256-bd94-6e2a40f4b5cc",
"author": "MAY HEATINGANDCOOLING LL",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_f75YZVVM91W1DgXMiaJSOPgYNFIDa_F2T7xFe-PEXmEwVzas=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great 👍",
"date": "2022-08-06T17:35:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, May Heatingandcooling! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62bed8f8-8295-4811-8eff-210e53a13c2a",
"author": "Ron B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4fYeu_d4wZSfwca1oupskBnBEUDlWQt1NNxCbsS_IdM56sA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good job on addressing my issue. Good service",
"date": "2022-08-06T16:41:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive review. We are glad we could resolve your concern. Please stop by the office if you have any questions.",
"replyDate": "2022-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d605c3d3-9273-4aa7-be96-0f2f07ac923a",
"author": "Ty Blake",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFR8yqs8Wp_2bqpSCdHeojm26NGtjt_QPpq-NuW6RVm2DNgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was super friendly and helpful",
"date": "2022-08-03T17:01:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ty. We're glad Ashara was super friendly and helpful! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5efa9b68-e43a-4685-937a-dac2a7ea45cd",
"author": "Ray Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWOuxgDpkGskWWv-zRG4OW_qggiuHbdx8s-SdTDS9LVrtkFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has phenomenal customer service ,thanks",
"date": "2022-08-02T16:32:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Ray! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3ff2b1c-3640-4f6e-b353-478cbc56a006",
"author": "TAESHONDREA SUMPTER",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcQ7J3B_LJ2q3kZNuHs3YaH9lwJGH2d6e3_8PLhBH_HVgLbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was patient in process and explained everything thoroughly. She always work with her customers. Highly recommended storage facility",
"date": "2022-08-02T15:27:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Taeshondrea! We're glad Ashara was patient in process and explained everything thoroughly. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb5b23e6-dad6-47fb-b6bd-5aec46a7e4a2",
"author": "MrTonyCrush",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdlNl7YZAQJ6AWNSo1Q6t8xwjVoPdmvs65Oln-QGD4EMYeTyTE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-01T14:03:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mrtonycrush, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5198b2a0-cb18-45b7-88a7-0c4cdc1c3346",
"author": "JumpMan Jumpin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRxoA737X4jVU6uUEffbm4uh9XXPvqsq72CO41VJyoQ46uUMyS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was amazing thank you for your help",
"date": "2022-07-28T16:16:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jumpman. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a87061f2-24e4-4e9c-a3ec-60ba2a24d7e8",
"author": "Trina Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKahvA5vW6IK1m-HJtLXcE84Im6bLlu1kUF3b94c8heqGcVrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was a big help looking for perfect location",
"date": "2022-07-25T21:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Trina. Thank you for the 5-star review! We're so happy Ashara could help. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15f91863-6457-4f31-be9b-8ae7e13799f5",
"author": "Charles Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDlSiKoWv1jWNW4geOG-gin2-VnhVyfZwEy9wgsfvUv497gA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is amazing. Great service",
"date": "2022-07-23T16:03:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Charles. We're glad Ashara was amazing and able to provide you with great customer service! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8789b5b1-a8d6-4474-94c6-c52c02b9c6de",
"author": "J Aluri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMlGwhH9aLHArROo7T_oHBdMiVA3fYhV8gLHBZ7D-Yjc8C9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-21T14:06:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, J! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 636-8674 if you ever need anything.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11970de3-167b-41b0-be36-edeb169fd647",
"author": "Eric Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKePXjpmtwFJ3A4oV4jI_cXnaEOdQ3TdsIzp0nanwsJIPNS1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara made sure we had the best deal and price , took her time showing us around and explained process thoroughly and professionally",
"date": "2022-07-14T15:41:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Eric, we are so happy to hear that Ashara could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "389cb20c-22ec-4e61-a17e-3642eca7051e",
"author": "SimpLee Subrina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIQQ8fvM2lN2NxUU9imN7aCgXI1fO45msKf13nV1HnKc7m23CD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-14T15:28:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Simplee! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1468a2a0-2efe-4b6c-a8cf-36f41d7a5331",
"author": "Eric Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8qVY2qiUEP5xEZT7XMrjHN8tlHku65BSqPOVGDmPsI4vZle1yPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has exceptional customer service .Great service and staff , price competitive. Definitely recommend",
"date": "2022-07-12T17:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Eric ! Thanks for the positive review, it means a lot to our team. We're glad Ashara provided exceptional customer service. Please call (803) 636-8674 if you have any questions about your rental.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "581ab213-9904-4ed6-94fb-c7b821ff8a90",
"author": "Wanda Coe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw9fgiOT-Dit2ysih68CHuvaDx9xn2Q1jSIZIpjzkwXir_vOzqtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has perfect customer service .. love the facility",
"date": "2022-07-11T16:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wanda, thank you for your review. We're glad Ashara has perfect customer service. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80b10ba0-24e3-4de9-876c-b3ece27a86e2",
"author": "José Feliciano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3j-0rVUN25DVFt9s4E3zrEqp0SMOpFbpk8ZGQUNL9npstUZWv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was great and helped us with good price to store our vehicle while getting it worked on .perfect location because its right next to collision place 🙌🏻😀",
"date": "2022-07-11T15:46:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara is great too! Thanks for the positive review, José. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8e92c051-8030-40f4-bf42-5b491f9f5475",
"author": "Shae Floyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYwEmUnhUNaVA9IxW-q-mIbMCHclTI9VgcPFcobYBC5lDlUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Aubrey was extremely helpful during my search for a storage unit. The process to secure the unit was seamless and I was in and out in less than 10 minutes. Exceptional customer service.",
"date": "2022-07-09T18:34:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shae. We're glad Aubrey was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:21.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "734e7401-3022-499b-be0f-5b6a141cb081",
"author": "Eddie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv3Lkl4i8gEYqy2kw7gTSNf7G6mNPdwEJJCUsvyMJBBdwLoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was kind great service from lady",
"date": "2022-07-07T18:24:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Josh! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64922289-38ff-445a-9a03-3c865a2c5eb3",
"author": "Quincia Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqmhEfs-MKKBBPYFS8HA61992yncjoMuievBqCebQF9cMc6J0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service provided by Ashara Payne was outstanding! She greeted me with a great smile and positive attitude. She also ensured that I received the best price for what I needed. I would definitely recommend this location if anyone needs a storage space.",
"date": "2022-07-07T16:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Quincia, thanks so much for your review! We are thrilled to hear your experience with Ashara was outstanding and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8da4fba6-12f3-43bc-9b6c-27e34a1b0e26",
"author": "Debe Wayburn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-M4MRr5kAEXNavAVbz2LQvitI1mpJ33BKOYPvVLjniZsXaHFs1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-06T19:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Debe. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed9ba702-264d-485a-b1f8-bce7be587639",
"author": "Joe Schillaci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3amMXXc8fSC9oBrB1znnqnUo-8PaWAassCRQH3IRzUGGffQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara she was great",
"date": "2022-07-05T17:30:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Joe. Thank you for the 5-star review! We're so happy Ashara could help. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4bf4322-a096-4186-bd55-074b5e0d81f2",
"author": "Carlton E",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMYCY3VoGF6LoZTxOhoeg8pa-Vh70vK0StuDHRe8bN3oJgcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-01T16:22:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Carlton. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4509faa8-307c-4bea-a03a-7a17d5969f58",
"author": "Toe Ray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu3g04wZEe7qTLVlatSw6OQ2i8sFiGfWbYt3qwbJxmssLwKIgb=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-30T21:50:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Toe. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10df57bd-9ffb-492d-93ba-8897b311925a",
"author": "Mambaye Samb Diayela",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSnRXESncXMA06bD-pzSWMu-F-UavOgg2XW_itZcUKpvr9hE7RpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T22:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mambaye Samb! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4535c904-4de5-4d1c-b230-aa58a74158af",
"author": "Sharon Pettigrew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHoD3HQqZEK_pKQvrSNa1KcrMElCCu30Hf4RI7KyKV5kU9IQpU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service from staff",
"date": "2022-06-29T22:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sharon ! Thanks for the positive review, it means a lot to our team. Please call (803) 636-8674 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1f0720fc-6722-4a72-b76a-ce667616195b",
"author": "Briannaaa Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHjcuVnbkiOdDlRyD1xtvH5rPpk9BdOQNz3XmwxQx6kL1FDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T22:01:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Briannaaa. Call us at (803) 636-8674 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1addf45-e670-48aa-85d9-ed45a75d1e1f",
"author": "Kis Pettigrew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2evh3-VasKQZDXKTonWCLhRFwIZySORKQw90l3pJ0VnT_LhU1ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T17:45:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kris, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36b1b0c8-4ad3-4fe9-a40c-69260cdb45e9",
"author": "Jamell Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCmufF_FRjGy6W8Q5h6cGLo5hC02kMDkr-jZWzBtGlnWrFnq7BbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T17:35:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Jamell! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc4a8143-bf86-4a71-96a6-6112916bc92d",
"author": "Karen Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEUCKv1hxHywTO2Q9Fwb986iDo66h7tdwsJtyaFk5qQPZ4OMvmVA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you to Store Manager, Ashara Payne for your kindness and professionalism in assisting my husband and I with securing the right size storage unit for our recent relocation from Pennsylvania to South Carolina. You helped us feel confident that our belonging are in good hands while we find our next home here in your beautiful State of South Carolina. Thanks again.\n\nKaren and Willie",
"date": "2022-06-27T22:22:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Karen. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5cb9e5c0-d684-4453-8fee-b309ef35ce19",
"author": "Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUOukUjbjk6WKxTrk81NzlNbTmZrKwXBDZgOjnQZQ5oYuB9p2u=s64-c-rp-mo-br100",
"rating": 5,
"text": "The owner/operator Ashara was very thoughtful and helpful. I am looking to storing and trusting my lifelong belongings with this location. If the location is anything like the customer service I received then I know I am in good hands!",
"date": "2022-06-27T20:40:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Ashara was very thoughtful and helpful! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "38bb60d4-1e7b-4b84-b5f6-a17bdb03485c",
"author": "Eric Burgess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKGL_ubgxBvqfzGDJEQMWFJG7K-WU6V1UMRYthE1xH4cOpog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has great customer service and phenomenal prices ,came back for a second space and I would definitely recommend to friends and family.",
"date": "2022-06-27T20:27:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Eric. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "77f50bfb-8903-4ad1-b65a-bda63477af44",
"author": "Latoya Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWCbAZLJYLIQqtAmk1LTKHv5NMNqjJ86Qlx28UUy1pgB9PlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-25T21:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Latoya. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb580e9f-ce2f-469a-aee8-2d37a0dffd24",
"author": "Dustin Gould",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJXmviF2TQja2vJgx6jzbBZ-bXmEYAgvRF75R-oW49ZSQXTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great ladies nice and did a very well job I'll be back",
"date": "2022-06-25T20:43:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dustin. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (803) 636-8674.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ec583d7-0cee-470f-9e53-af84d8fe8a6b",
"author": "Evelio Mota martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWst73gMZR_XxE49U8i48n50lj4DY4sy11nPjCEu9V_NBZzWPlaEw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-25T20:19:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Evelio Mota! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7662d549-69f8-4015-b2c1-0743c8c37cc3",
"author": "Steven Oliphant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8_b9Xg9FLOu4JZTFXf_mu_j73edd76d5gNG0CS6ajbvA2vq8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from Aubrey!!",
"date": "2022-06-24T17:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steven, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ea255b6-764e-40e6-b1ad-1667cd034137",
"author": "Ashley Marczesky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL52DA8ucsGqxBjgJL3woK0JuYR_XoAwyOWmJpUyCD33e5Upw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have two units at this location since we are building a house and we’ve had a great experience! The manager has done a great job with anything we have asked her. Plus. Much cheaper than the other Clemson Road location. Would definitely recommend!",
"date": "2022-06-23T17:43:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thanks so much for recommending us. We are thrilled to hear your experience was great. We're glad the manager has done a great job with anything you have asked her. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7c012e43-3c7d-4711-9807-cc20ec5fc1df",
"author": "Planner Theory",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_Jtg8DS87rGGwYY_m2wm7FFU8j-2ouBJgwHehVss5eHbPyro=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was great! Thanks so much!!",
"date": "2022-06-22T21:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Planner. Thank you for the 5-star review! We're so happy Ashara could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb72adc3-5b1a-4430-999a-2c423e8b202c",
"author": "Mr Moe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_aHL4FjRRgc4Vp2S_eW3y3R-grYeH_0fGnhYSjrov6p-GlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great prices and service, definitely got my business 👏",
"date": "2022-06-22T19:57:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mr! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f3bd3eda-6c10-4310-966e-b3ef27a849f4",
"author": "Nathaniel Bookman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeqhx277jgjLQRUN9FGdzZr1rbBG7odgECtVIDHF_3IWFpbzGssw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience was very nice and Ashara was very helpful.",
"date": "2022-06-21T18:19:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nathaniel. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "623e028e-242a-4a45-8f74-36c6cbe3e9fa",
"author": "P -DRZL",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLepiJuaRaAGdwOhlKSUkEHj3YrlDA-1NxRBVC_REE0uT3Hpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Definitely recommend and will use again in the future , best experience with storage in a while",
"date": "2022-06-21T18:00:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, P! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e2b97e2-d5a2-433b-a56e-4209f0f6633b",
"author": "Zoey S.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgrQ_-7-0jibOB3GAEFZv2qfiv2AnIbsF7z0-dxWb0P8-wBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding customer service.",
"date": "2022-06-20T20:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Zoey! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6c754c3-2aee-44b1-bdb3-6b118ce62138",
"author": "Willie Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYCs-vaSt92PcWAL3uC4iWduNgP-QhFe1BZ6tvSzYgilRs5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T14:05:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Willie. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39ac09f5-6c66-4ed0-bd6a-03ac39ad3343",
"author": "coplyn elam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3ksme4QUIIY2imW4c10xbHYu6oD4N28RHZuuu1mZuwodIlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I always have the best experience anytime that I call/or come into the location. The staff is always so helpful, professional and really nice. I thoroughly enjoy! I really hope that I spell the name correctly, but Desharra at Newland Rd location, always give an exceptional experience! Thanks for all you do!",
"date": "2022-06-18T00:46:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Coplyn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Desharra! Call us at 888-storage if there is anything else we can do to assist you!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c64d51b-875d-447a-ace3-9cad1afefba4",
"author": "Ever Villagran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFYKxH0FLwhKqgWVoJ8asLQXcATr5l8bqPRL2J1OdU9LJDgq-r=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-17T21:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ever. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb4726e8-8993-4c4f-a4c5-9b3d903c6d27",
"author": "Danny Denilson Lima Villagran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJOr-Sa2wampiu3jeUDqQqCOuv5qMmWhKzuiKVPSfJBBvv9sxs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-17T20:57:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Danny Denilson Lima! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb7375a1-6b9a-47ac-bc6a-2c5e3355b19f",
"author": "Brad Wills",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxVl11bQ6hMTU885740DUNN6YOR1Weri6dllxnDxcQMJgFZkj5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was kind and courteous.",
"date": "2022-06-16T18:48:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brad. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6552cf92-07d7-4cd0-bfbe-0398f953e6ed",
"author": "Julian H.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJJARY-5jnVY4uv1fbGxmPklhJj5SomNA5VF-3Urot3oTXlYqt7Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Courtesy and helpful. Always have my interest at best",
"date": "2022-06-16T17:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, J.. We're glad we were able to assist you with your self-storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b10b2bc-e28c-4dcf-9bab-deec9aebbc5e",
"author": "Harry Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4c6F6csA0Sx8OR-6cGOqY60KK8N0wUnSTP_aZpQkJweTy8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant young lady does the job with a great attitude and smile",
"date": "2022-06-15T20:13:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Harry ! Thanks for the positive review, it means a lot to our team. Please call (803) 636-8674 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ae25234-8954-47e3-acf1-8185d254d201",
"author": "Larry Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjLjtyPzKuIGdYrkOgHpzgafF2nQ1PGajN4H86lqmeisMsXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was patient during the process and really made experience easy and seamless . Definitely recommend going to see her for your storage needs",
"date": "2022-06-15T19:41:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Larry! We're so happy to hear Ashara was able to make your rental process seamless! Give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4899f6f5-c066-48d2-be66-3a9989d52da8",
"author": "Tabitha Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLgZ6y2U1hDOyfWaj7AbUmbn2LbKRkpYCHywCs1EhwynYMcfzk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-14T19:48:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tabitha! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c4dfab2-a11d-4d66-a871-44c424d06044",
"author": "Ricky Ratliff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocListvvXIO4NwQeVcLpM_7XdHey_VBHEyVPc6Awq_q8OIwHWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara there has Customer service was excellent. Very friendly personnel. Receptionist was on point!",
"date": "2022-06-11T20:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ricky! We're glad Ashara provided excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff23d2ef-ff17-4a28-ab21-1d44387aea78",
"author": "Miguelina Lopez Collado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpJfBxWY3ZxbnlQJYIQ5BWdhc9uW7Mie1-MI-HlchbcdfP3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from lady Ashara",
"date": "2022-06-11T16:23:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Miguelina Lopez! We work hard to meet the expectations of our customers, and we're happy to hear Ashara hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a58d154-b92f-4e46-a7e3-e84a542afb5f",
"author": "Sabio Tiempo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWGqv4hxGTilgMJcnIUTDbdNRZ22DdyMGXACAdCq9IFXpE_-U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was friendly and efficient",
"date": "2022-06-11T16:21:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Sabio. We're thrilled to know Ashara was friendly and efficient! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5e3f69d3-722b-4f06-a003-02c7862c7503",
"author": "Chris Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDfs3jC0OaiUSEyo6Oxf6_dE5kf1VQ_W_3JFVedUIJjPsLDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lady at the front desk is sweet and adorable. Gorgeous smile ;D",
"date": "2022-06-09T18:12:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Chris. Thank you for the 5-star review! We're so happy we could help. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4bce94b-389a-4c95-85df-8a3e3f164901",
"author": "Josh&Michelle Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwMvloRe7P-6qTwodQ2t4PSRUk85xDMTH8UJlSoykpZQaqd_xPyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara the manager was awesome. She rectified my problem in a matter of seconds. I would definitely recommend 👌.",
"date": "2022-06-09T17:15:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Michelle. Thank you for the 5-star review! We're so happy Ashara could help. Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9d418e1-ef11-4c38-a145-4d8667d94e00",
"author": "Katrell Cooke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILfV2nB_E95rnMKUzGt8NifBh3tYlfaAs6Fo-t73q9vhcB3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was fast and efficient with excellent positive personality",
"date": "2022-06-08T21:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Katrell. We are glad Ashara was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-786-7243 if there is anything else we can do for you.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50044639-af74-485a-9885-38fc6901737b",
"author": "Dakota Vera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp39ZR06EX1OxNM6tI_1iP8x5AnuxZC4hFgwKxW6CZjz9GeTY8_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was extremely helpful, polite and professional",
"date": "2022-06-08T17:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Dakota! We're glad Ashara was extremely helpful, polite, and professional. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03ade1bc-ee15-49f8-87d1-ffb1440e3c60",
"author": "alexa akana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzow2yMjCoe_w1LijMpEONwxmyJg59YR9H8qkY_KZ1wFm5lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very helpful and made the process easy!",
"date": "2022-06-08T17:57:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Alexa! We're so happy to hear Ashara was able to make your rental process easy! Give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a77d83df-7d93-472b-a1af-dc0926f2dd73",
"author": "Sandra Irizarry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmfsPFLBxqkssCxwjqotNvcNab6GeDcX72gPDYCuGcresItQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super professional staff, nice size units at very reasonable monthly rates!",
"date": "2022-06-02T17:33:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sandra, thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We are so happy you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9e5ab36d-5e2e-4eb5-a3b6-8b63bcbe5c28",
"author": "Glenn Bynum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8tbXQf-pa_G1S4jsZH7OqnnaYVgmHs4MTwjK3jmf1Y3o1Yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place price and staff",
"date": "2022-06-01T16:40:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Glenn, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6302c7db-5da2-4731-8e26-f1b13785866f",
"author": "keithjmedlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6oO3_TaNJdGf3C3z1hh8Qvn_AqJXzCnBY2Ge3cTsCEcPWLw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T23:25:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Keithjmedlin! Call us at (803) 636-8674 if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f8556bf-5e57-4266-9edd-660fb6a3759e",
"author": "Arthur Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9h7lw1SgCt6bdPQf9Gi1DcDE4dnp8mgI7gg-Ye8s9SGcj9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T19:59:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Arthur! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-08T20:48:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41803234-ff38-49b4-9b2b-fe05894b1e72",
"author": "Steven D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaLZgnxkkfJ01LZbd1tfzLMlOvEYx2H1KLqF6x_XYL8YdpPJY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T19:00:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Steven! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 636-8674 if you ever need any help with your rental.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0c65eea-bc23-4fe5-8864-73706d063df3",
"author": "Andre Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUH13YPCZ9e5imqduS8UDjZ8q_U9kMXjxo9AU8m8cyPYL_oxYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-28T18:14:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andre! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98675909-2159-499a-b3d7-0786bbd7be62",
"author": "Barbara Mclendon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcxO_Ubjz0wjfl-Zo5KcZqGbrb28buvPWoXuvkMaiCxM4_pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-28T15:42:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Barbara! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 636-8674 if you ever need anything.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7812da2-5911-4cb3-98f8-08199111d678",
"author": "Sonya Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVa7QRnpylFRfsuwgx7Eiz-s9JmC_VDdHsVhKSi8OKBWxz_rXA7kA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-26T03:05:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Sonya. Call us at (803) 636-8674 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc5ef86c-862e-4a93-9bc7-4d4751dac25c",
"author": "James Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5dzEtTjleBnRbysCo18Sd8j7nZNn5c1v3q5kJtbY1B3eTcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-24T18:16:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello James, thank you for your positive rating! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26e38d78-d70b-48f4-9c9b-a68537c13e81",
"author": "Tony Irizarry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv2khPxTC2zZyCMq2LcrnxMx6UY3c8SZtPNg3-b9sFTJweaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "OUTSTANDING CUSTOMER SERVICE. Extremely helpful and very knowledgeable on their business. Courteous and helpful with the customer needs. Definately will recommend to anyone. Great job!!!!",
"date": "2022-05-24T01:13:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Tony! We're so happy to hear we have your recommendation! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b9a890a7-1e75-49a9-a653-9bdcbb13532d",
"author": "Shawnte Shipp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN6DgG4uNeZiWL9iX0hzSWp38BGPMFaE0RE4TIifZq8Hf5aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-23T21:46:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Shawnte! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62162e30-4bc1-4a17-9692-62c4370d3cc6",
"author": "G hester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWGX_Zrd-F1WQ6MF9E7gdk_LGvdk8T_IRzHIQQNMbtGspa=s64-c-rp-mo-br100",
"rating": 5,
"text": "The on site manager was very knowledgeable and helpful. She showed me several rooms do that I could see which one would work best for me. The room was clean and convenient.",
"date": "2022-05-20T21:59:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello G, thank you for your positive rating! We're proud to serve our customers. We're glad our on-site manager was very knowledgeable, and helpful, and showed you several rooms. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f48c1d50-bf80-45c6-b238-6e0389e9d19a",
"author": "crystal mack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzTG6croGQ7korJmRct-OhGgl_yYlZUgbn2nR3Qf5adGaOjE6V3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-18T10:54:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Crystal! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d02634b-13f9-462b-b046-b83ca4c52f7b",
"author": "Ali Sault",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMwQoeYwAattx-5zAJOElwHOnrxdJYC3Gc8CXeIANzxDIe2Vkk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-17T21:23:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Ali! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51e48e2d-e201-4782-a988-f0f43def5774",
"author": "Mario Redic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6Z_kwwbUhptJg2pWkIe0AlkN3YA3WPT4UB1JhF68foghveA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara provided excellent customer service and professionalism !",
"date": "2022-05-17T19:39:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mario! We are glad you had a great experience with Ashara. We are always available at 888-storage to help!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "27d0f308-fc77-4ae8-ae7e-a3862bcd3087",
"author": "Jonathan Knox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKbtZDdJMS5UkvchM5SD_XjLlITTz1NAevaG29m7ZgFPwtpREE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Asmara was awesome great customer service",
"date": "2022-05-16T18:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jonathan. Thank you for leaving us a rating! We're glad Asmara was great. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21f0e5e4-84d4-4c92-baaf-39363d2ce59b",
"author": "Heather Knox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXhK9sAQa-Hw4Xs2UJc6EV3thhTcx_JQT_RlutM2DRUKXtBTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-16T17:55:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Heather! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b810e3b5-94aa-4909-b4ba-4a488605122c",
"author": "michael sharpe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbrnZ29jPSUNkJ2SqVRNP_PSmhYyT4gtUAdTg5Isckzj5ncg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-16T16:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Michael. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24ce6cd5-cb66-4592-858d-213e6450e1cb",
"author": "Orrin Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAx555ZW3rn5hSrZh-3YGl2IBGjmxMpRODvflyRo0qxDys4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-16T16:38:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fab95b5-6bde-42c7-b7c1-225894a24491",
"author": "Brenden Abrahams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP5O56KWdecrV7vTDpPnV-FU6HotJ7RScHsyyIuR6Qz2gUPyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-16T14:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brenden, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97d503a8-2329-448f-9c19-0850f5915d4d",
"author": "Melvin Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMTHMfama0cRk0mcMkwLwsCS3jbZoU2uwSt7YfI1WSR2_sF7aakg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-15T16:37:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Melvin. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "690574c7-c14e-4e1e-8f61-430830239b9b",
"author": "Joelito",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUH9C3Yt9YtYI4s3pgmEFLOeN0w7SxK2UUwS7-Oh8oTJlo1TS90=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from nice lady Ashara . She help us alot",
"date": "2022-05-14T18:53:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Joelito The! We are glad you had a great experience with Ashara. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1b771c3-6b0a-44f1-8972-9243a65e3cb0",
"author": "Chastity Small",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmgC8rlPhpQbG6M2qFLRlJiL5d1-cVn7Xi72OMOvHyf7QXJvKs9g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice place, and staff is very helpful.",
"date": "2022-05-13T16:42:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Chastity! We know our customers value nice facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e5be5290-6a8a-4c00-9444-da29fef47905",
"author": "Jeffrey Stover",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsvQS3cySOPkzgNv0GYnYFQgoJFGhjfmCCNVCODFPMzrkn-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-12T18:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jeffrey. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20c35995-8773-49f7-a5a7-6ad7fa2fa995",
"author": "Deion London",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9SdbtwJtOwREN5sC25A_k2Dy_URRO_gFmfw8hx_07N3XyqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has great customer service consistently with a smile",
"date": "2022-05-10T19:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Deion! It's great to hear Ashara was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "591fb733-7059-4dc5-bff8-c7f89b98de48",
"author": "brandon chestnut",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8gMwK648LmDPiFK0c2qqj6PniWE07Ys4XaXpIuhdhxbEdVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-09T19:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Brandon, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd66e71c-93d8-42b5-9e26-8789b850db89",
"author": "Tiffany Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAW7aD5mdoy0OJWZrMUabCwfJqBm5DEOl_3H_n7NozhTZAKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service",
"date": "2022-05-06T20:44:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tiffany! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b15ab077-3263-415a-ad5e-26d123824473",
"author": "Ashley Bentley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI-VMRKFBuKbj5T_bEz20g43QAjefJH3IJ0FhJXLxo7yF4esNM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service and nice and clean property.",
"date": "2022-05-05T20:27:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ashley! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b2e1a65e-176b-426c-89f8-a5a4ef9d802e",
"author": "Luke Templeton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3XKxamXGMnBNbe5fYfS0yQKuckraM3YfVSvUtc3iiq3oiNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was patient and wonderful service",
"date": "2022-05-04T15:06:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Luke! We are glad you had a wonderful experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89c58e89-35d2-481b-b35f-a415ea7a244b",
"author": "Titilayomi Abiodun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXDV_c4nV-8RuD3Le8Bn8MkziBldsXpfRFxOtRHj_F-05oSQlt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was fast and efficient",
"date": "2022-05-03T19:20:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Titilayomi, Thank you for taking the time to leave your review! We pride ourselves on having a fast, efficient staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d28b2dc-9e5e-4a47-b453-af894ea0f5c3",
"author": "Orlando Santos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX0M4WCUme6FJKWgxLIMirUWzASn5t9ynEYSUjwX4a_2065A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T20:38:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Orlando, thank you so much for the great rating! Stop by our office or give us a call at (803) 636-8674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a77fb398-1d97-40b3-808b-54196450b4c1",
"author": "Yaasha Granger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaf0-Di2fTR8gdAbfhvL6kCJpeoYKrCx523UEvCccn0kcmz1bx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T13:09:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Yaasha. Thank you for the great rating! We're thrilled you have had a great experience. Please let us know if you need anything.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b703ca0-510c-4d26-847d-5dc83676ac16",
"author": "Faith Sears",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKszKZePUp4jwNVst1f7oHfj0ivwUVHRH_1ZKNxUEO7JxSaAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-28T13:58:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Faith! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50045ebf-807b-4015-a48f-09bc2fa39240",
"author": "Joshua Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkz9o6ffUgYmglzNRUuQztIssrNqngGoJO2or2MrPItIUU54kt=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-28T13:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Joshua! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2396f18-7d40-486a-8a3f-bfed7e5175f8",
"author": "Joe Darden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcYro0-2VSL2Jxe5lAbBYduXyZzdPDteT_eggSSuoChFL2eZ0FrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T19:35:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Joe. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82763ea1-544f-43e1-8961-95e28ef647c5",
"author": "Rex",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImzMteYnbNzT-1y38ZK3FGIdX2fnjP4lhf4a4jMBR97jE5Lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. They go the extra step to help the customers out.",
"date": "2022-04-21T19:44:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rex! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "febeea7a-f1c2-48c1-b534-e6c7afa5b708",
"author": "andrew smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIamIWQO8nhd0_Ouo5abH009_ujd5vrWxUjyjr6L8dyjD9uJcl=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-20T15:34:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Andrew, thank you for your positive rating! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33369c4f-c179-4557-90c3-92f1e9cd253a",
"author": "Fabian Truss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBEHy-f0gHG5DsStWFL_V1dRjtwgH9f8T7ZQcs4lvTmV3Cag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-20T14:43:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Fabian! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 636-8674 if you ever need anything.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19db3e5f-7ee7-4119-8f2c-19698d50168b",
"author": "thomas hoffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPoxFGUpDnUVYEMZJNbACmWhjghFsuHbFuHsldpYYPPWl7IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-19T20:41:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Thomas! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (803) 636-8674.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a6723e9-3f12-4721-803e-905a7c06bcf0",
"author": "andrae larry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeObbmJYOPsmTVJv1hDdARIWz2KyMwx96vOdeUSfGqaQd-i-U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kayla was awesome 👏 I appreciate how she helped me and was able to assist me with everything.",
"date": "2022-04-15T21:34:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Andrae, Thanks so much for the great rating! We are happy to hear Kayla was awesome and helpful! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "112ee4b8-ad9d-4f1e-a647-94a4b46b78b2",
"author": "Steven Lunsford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlCmuDW_vrwvMAHtDC86Q-46KhsJSea9EzsbVxs_o79JTvCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-14T17:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Steven. We appreciate the positive rating!",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3d6c3a0-a8b4-4a34-804f-e7b9d3817f33",
"author": "LaRhonda Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVindUvsU_-U1_bqn9-TrzZ18HPbURdFjbxUY0lYP-4DSvoQFoWvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-14T03:33:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Larhonda. Thank you for the rating! We're happy you had a great experience at Extra Space Storage.",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c45332a5-4513-4be6-a02d-69677ce07dc5",
"author": "Ora Whaley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnrAPWL7nAfhLgPVmU0SvVunaRP0y78TzWW8s12cEM_V57Fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location isn’t as close to my home but I prefer to do business here for multiple reasons. Especially since the woman who assisted us, Ashara, was such a bright addition to our gloomy day due to moving not going 100% our way. She understood the assignment and make my family & myself feel comfortable at this location.",
"date": "2022-04-13T19:41:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ora, thanks so much for your review! We are thrilled to hear your experience with Ashara was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2261485b-b2b5-4dd8-bb2e-1f9de535f7b1",
"author": "Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRd1QgxGRKNA_MPAydT-emKNjAAVgGw7MSZ8Yer1IwrZJLidH6=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to thank Ashara for her extraordinary customer service. You don’t find too many people that are good at what they do and show interest in you as a customer fully….she’s always extremely polite, professional and relatable. Thank you again!",
"date": "2022-04-13T19:35:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mk, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cc770991-2759-43d4-a0f3-d02f058260f4",
"author": "Linda Despain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvLJ4DiCohDSYaMT1_j1HKthevp1z4vYHGhMTOTZ3Ojx4KfrYM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-13T17:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Linda. Thank you for the positive rating. Please stop by the office if you have any questions.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c7613f1-bdf6-45c9-81ab-79b592a4eebb",
"author": "Al Benjamin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVzxvgBWzQX2UP6SqswW9WW9nDxw2YfTXgYMOWb6pmRUxxsiE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-12T21:15:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Al, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d971affa-ee72-416c-a68b-3d7b6c79d15c",
"author": "Vanessa McIver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzzyXNIQ19Wl7eINFLhSrEjkiXS9iGPDP9B_v4iHNXp67vvj6B=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-12T20:13:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, Vanessa! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e9c75fd-2ca0-49d3-8741-4b13b736522b",
"author": "Carlos Merchan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXazz1_n30jxzEp42jcwHRGb4ZYnXbNGQfapNPJdb6gH0qAj-_p=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-12T20:06:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carlos, thanks for leaving a rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3578f39-adf3-4bfd-9a00-c13999cd6a21",
"author": "Girlene Eady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi3HGflIHeUHcwl-6ZrXFfW4qcW6Da-TEkP8YuCRieeLqpjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara - was very pleasant, very helpful and very knowledgeable. My experience with her was great. Thank you Ashara!!",
"date": "2022-04-11T19:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Girlene. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58a0b1cf-d7a8-4e11-9d5a-d66e51db2d85",
"author": "Rodney Eady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdCKkSfDVC4c67IlOxxQTeLkMfOK5mqiTt7tXzMm-Ly39IZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and wonderful representative Ashara made it easy business wise with no surprises . It is hard to find people that work with a smile in these times",
"date": "2022-04-11T19:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rodney. Thank you for the 5-star review! We're so happy Ashara could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e69076c-08b8-4aee-b78a-3640d8a4679e",
"author": "Aphrodisiac LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9MXRy9KvOFBEaEZppYs5v_XhAFKCSonOEoDNYWVWdULAd2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people! Super nice and willing to work with you!",
"date": "2022-04-11T18:52:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Aphrodisiac. Thank you for the review. We're so glad we could meet your storage needs. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "622a4a5e-11b5-432e-9218-befeccd49213",
"author": "Lamar Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX9SiSgOgR2du6fDhvvXej698LDkgM9m9Qx4E4sBM2b7JbplWqyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-09T17:11:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Lamar! Your feedback means a lot to our team.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63647d00-26ef-4173-b858-29f30796daea",
"author": "Stephanie Skipper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhMdm05S-FvO4vXRoAeS4IkrImhkYEj9zS1RUc5-LwujuvRwE3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was great to work with for my storage needs definitely recommend",
"date": "2022-04-09T16:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Stephanie! We're glad Ashara was great to work with. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce923c9e-81d0-4be3-9b50-a7c94bb18daf",
"author": "Whitney Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoMekmsZV8e02RiTbCtuU-yzQXuY8oovr9HgR4bKNdFBm_3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience for our camper parking!",
"date": "2022-04-09T16:04:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Whitney. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (803) 636-8674.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "486af91a-67af-4860-9f06-9262ae24355e",
"author": "Terry Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5dapfAp2RcF1vqLJz8Y3CPVDjjidZTmSQsFP0kEJxOqV2bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was patient and went through process with a smile .",
"date": "2022-04-09T13:44:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Terry! We're glad Ashara was patient and thorough. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32baead7-04f2-4f48-8fcc-5217514d8886",
"author": "The Hitmen Party Band",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcmxP3Nnwlxj12DhjFtQ7L6xGsZsy6X_JUbSo_jNG-4W5rnqej=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara and Kayla friendly and good peoples.",
"date": "2022-04-05T20:19:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dante! We pride ourselves on having a friendly, accommodating staff and are so happy Ashara and Kayla were able to assist you!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "280d00d9-8ed9-40f8-8d48-6c57584b7d48",
"author": "Alia Almurar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ0WaxcFoh0PTVy4blydSMdkInYC56VFld3timpnlgMAEJhA7F=s64-c-rp-mo-br100",
"rating": 5,
"text": "The cutest Ashara front end lady ever this store is well managed.\nThis fast easy sufficient\nWill be back",
"date": "2022-04-02T17:30:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Alia. We are happy to hear Ashara was great to work with and able to make your rental process fast and easy. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "254f682a-62c3-48e1-b3f4-1cddbd016c92",
"author": "Admiral Khalifa Al Qubaisi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXwbujVdplnbnKoK9dAFsCsK0BVvB1fVklLotrgrWRO-tRRsCjtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T17:28:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Admiral Khalifa Al. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e21d282f-e0f1-40f1-a5ee-84337a598be5",
"author": "Jerry Bowen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2qFTC5AWm-RERxG0Q9uIPQ4XHDqU5mwUTtP8sT3_MJWRsHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-31T12:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jerry! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d0e6f72-4803-412d-8b22-c4955dfe8d85",
"author": "Troy Sports",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkMUAelhJB2Ns01WOFIT7aVTIMiZlkh64Bscs5gCHqP8IrvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-30T19:54:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Troy! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d7c5fcb-7992-4668-ae2c-713dc33fdc81",
"author": "Mario Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdIYwNp4ws6JFAy7YTUerJQHnfaC6BrcV9cA4m_4_S2NhAwBRU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T19:00:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Imt! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5307460e-e197-44f1-b7aa-049c16f19cc6",
"author": "el flaco izquierdo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQr9y19sxg3gQRwv8Z7Rw4Psvqjy5287ypfYVKpRUEC8Cu27dz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "GREAT FACILITY AND STAFF",
"date": "2022-03-29T18:56:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, El Flaco. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (803) 636-8674.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f247a19-ea6f-4f32-bd3e-b8373f0ffc10",
"author": "Corey McClerklin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR4OlQSgtDznvxMdmhNyawd9JQzMkN59Oo9sjVQOcdzOb3HDQ5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T18:27:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Corey! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-08T20:48:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e7b7afd-9b65-41bf-8906-6f694c3511d2",
"author": "Sean Windham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA7U6oZktV-s6jUc4s7ec6fCDgmD617WmedosYELQmCia7Bw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-03-26T13:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sean, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6959b3d9-fd02-469b-9aa1-851ce2f312d1",
"author": "randy benson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI33U8nnufCjhitNn2eTmqIE46rTCXWZovwmFQN_YvMkAQDfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-20T23:12:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Randy! We are here for you if you need anything.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "850b4cf6-b2c1-4042-a7cb-77c885e87c7f",
"author": "Roshane Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzOGzHlUE45rCYs4s3qCKi7JcJyNcWK3ym_iX0MCAdFGuF_pw2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-20T01:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Roshane! Stop by our office or give us a call at (803) 636-8674 if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc1db1fb-a63b-4f71-9370-2d355e39c68e",
"author": "shadae gooding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLASxDpkLdS63UVZhCKn4xIfbsUafDQvrD2t6qGj0qr44wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-19T23:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shadae. Your rating means so much to us!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3333385-1602-48bb-96eb-64c1c3e6582c",
"author": "Monique Carringtony/ui8ity76u6 5o4",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpMCyY6H8deymH0xvt3iOf4EjH85EldzQGMQdn2LUzMW-WFKsmpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-19T17:25:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Monique Carringtony/ui8ity76u6. Call us at (803) 636-8674 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e20249e-bc74-4e42-bdfa-e54aa8f24b80",
"author": "Gary Brady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT5V0LsV4tV9ZEqeL_u77cR0Qf1dIclDb2vZyBUTSgKTdtkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is a pleasure to work with. Our transaction was seamless. I wish every clean out was this easy.",
"date": "2022-03-19T17:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Gary. Thank you for the 5-star review! We're so happy Ashara could help. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6ed72591-69b4-451b-a7c8-da02ed02adb5",
"author": "Diasha Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmM90e0zm7SvWJmZECJFwsTpTPauFMtrwFEGCmCLtfJHx91K7T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very patient and informative in process. definitely would recommend this place to friends and family solely because of her kindness and superior customer service. Need more people with this attitude.",
"date": "2022-03-17T19:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Diasha! We work hard to meet the expectations of our customers, and we're happy to hear Ashara was so patient and informative throughout the rental process! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f55d7123-c7ae-466c-9595-035cca092627",
"author": "Alexander the Great",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWApTxbkxe_wajDsuca3scNGJouoTAp4UrN6W7CTqqG4kgo_1W2Yg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had a good experience at this location. I have been using Extra space storage for a years now. Ashara was professional and polite. Will recommend.",
"date": "2022-03-14T21:32:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Alexander The! We're glad Ashara was professional and polite. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b0725f2-f20b-4149-b287-ca9a45a7b129",
"author": "Manuel Alberto Medrano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4iFi4dO6l29VEVjknIgTeTsQh3ndg1UJsscwjsAJcHe8Dfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-14T21:13:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "19e705b6-74d8-4eff-8c9d-21446991c62e",
"author": "Michael Ahearn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyniBhDcaapOsbrbx7xROnEK83Z8ApdsT-O68Ys0Ab4qxusA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-11T16:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Michael! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bed75858-0efa-49ed-afbb-4a566db7312a",
"author": "Mary Irby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb96v7I3m-TZIOg1tNEWIdBUvP0KZIV64UKiE3BbAy4LY_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-09T17:43:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mary, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2de7c126-1956-4ce0-abdd-d4a333d1af7c",
"author": "Jon Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW77rozd0TKwq9eUBWKvhV13Pfd5314ypT33auHPOsxcuawpKYe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and wonderful smile",
"date": "2022-03-08T16:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jon!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37ca8535-e4e6-44aa-bd30-bbe4ff411df2",
"author": "BKCD!#",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiQQBUecVdNmrZcOO8A2-N6G8wddHuv_eCSbX2vK7ZOYSXFgtk=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are very nice and they have great customer service.",
"date": "2022-03-07T19:17:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dr. Trouble! We're committed to providing excellent customer service. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b71be33-d64a-46b7-aad1-73897431080f",
"author": "Keshana Polanco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk_6yFRJhdX6N7u0qriOqzxZplSoJDDb_y9RkIAlBpTmeTEXdF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike’Aylle gave excellent customer service and provided me with the information I needed to make a decision on how my family would store our belongings.",
"date": "2022-03-07T17:36:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Keshana, thank you for your review. We're glad Mike’Aylle gave excellent customer service and provided you with the information you needed to make a decision on how your family would store your belongings. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1a82631-5e90-4ba5-bfb7-60b0e85ec1f9",
"author": "Gloria Luna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJSlwwCKjHx6aJcf1kmKiumxwqe9jaTwYDjkmHXAuWrNPRB7_n3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T16:46:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Gloria. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9949b430-70e3-4483-9fd8-1fa4aebd523b",
"author": "Mark Mench",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVTLd8QESUewP3tZ-4K2_HvpacUeevagf1JBJTLRxl6rAEDlGU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Responsive and friendly, a rare mix of a human touch with professional consistency (:",
"date": "2022-02-25T20:18:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Mark! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1de84beb-ff69-4bbe-96b9-1063e3aa2d01",
"author": "Madame President",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU18YqFLlH5h_NmlajPVJ1GnE7q2tj5m4BRvZnED3vQnbe8ToQH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is my 2nd time using Extra space. It's always easy, pleasant and professional. I'm excited to be at a new facility this time around.",
"date": "2022-02-23T23:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so excited to have you back at Extra Space Storage, Jennifer. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe5cb4c9-0a80-4087-8cdc-81275edc60b7",
"author": "Delia Nix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8sXXBEr6Wff15kuypHcsgWdpSp46dfcHlfa97VWy-DEtNuK4oeg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-23T18:51:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Delia! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ae8d70b-1273-4f14-998a-3086b6ddea05",
"author": "Diona Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOJ_TEvYOvrXADGrx-4gXqxUNyM4eCE2xZojrFSUh55eqNPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was outstanding. Very professional and knowledgeable",
"date": "2022-02-23T18:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Diona. We're grateful to have you as a customer. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9664dc6d-cd6e-4787-a24a-2103219f33cb",
"author": "Mary Katherine Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa--6aLikeBq9p9WvtL-vegfDOWW7jacQvS8BO2gadG-ojCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience! Very helpful and friendly",
"date": "2022-02-20T01:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mary Katherine. Call us at (803) 636-8674 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2602929-40f5-45dd-b640-aea24ec540e9",
"author": "Barry Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpio5qeS9gZwQwKkkNsJphbd_rPASP0rZ4ox3eg6nue8TJbRpK=s64-c-rp-mo-br100",
"rating": 5,
"text": "ASHARA IS SO NICE ALWAYS WILLING TO HELP ANS CONSISTENT WITH HER CUSTOMER SERVICE SKILLS.",
"date": "2022-02-17T19:08:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Barry. Thank you for the 5-star review! We're so happy Ashara could help. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c47369b7-a13f-455f-b082-68442973ccea",
"author": "Demetrius Dawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoDhBpx2r5PKq9X_gEOolp2ctG32RiNdkxCq2p0GNLlqQWUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service",
"date": "2022-02-14T18:19:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Demetrius! We're committed to providing excellent customer service. Please let us know if we can be of further assistance at 888-storage!",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee0196ed-fb27-4312-ac00-a5140002f7cd",
"author": "Twowheelz_26",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSZU99XBCGXlekb1MHFcZhAZdHsfHC75w2s4Hgr2rv9-AwXHI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant and wonderful experience. Highly recommend",
"date": "2022-02-14T15:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Twowheelz_26, thanks so much for recommending us. We are thrilled to hear your experience was very pleasant and wonderful. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "130ffc81-d3e9-4ea3-a359-f9ca177cad4e",
"author": "Darlene Kozlowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfvalvOZz2FSyMvhjo57lx-C0Tt7IluItojTFSErACSGBawg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-13T04:06:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Darlene Kool. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f988d7b8-d609-40d9-98c8-0e6282a14708",
"author": "Candice Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrwExamLBvCUEowg7V1eyghWGuPncndlekdH5bdDaZFgqdlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T23:33:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Oceanbreeze492! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f90aad7-f911-44f9-b9eb-8f78f2285ca3",
"author": "ItsMe Tonya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEVEJh91ZN3mx_MwaRuvNdHrcFkvIQymu-ZM5szM1LKBdw5cD6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara Payne was great and very helpful in our search of a storage unit. Thank you for all your help!!!!",
"date": "2022-02-12T20:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Itsme. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bae2059-02b5-4d71-8554-aa61ab966490",
"author": "Letrell Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNayjg9ld-ZGyV2HyBCaRccBNmgCXXlurhicrmpkJD6Q2_T7tp=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-02-11T15:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Letrell. Thank you for the rating! We're happy you had a great experience at Extra Space Storage.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbb0e91e-9fb9-4248-8b04-1b922cb54b8c",
"author": "INDIA ALLEN",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRyH9IxPQIjfRzMoAUO-qyMLrMLLVIXHdrgdTnofiKhDn2EQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional and helpful.",
"date": "2022-02-10T22:36:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi India!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 636-8674 or stop by the facility!",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9d44221-5590-407d-a2ea-a2f6a39026af",
"author": "Isaac Edmonds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWCIf_5j2_BeQMeVmUxx1WyGAC99TihlCCbW1SMMcbvF5lC1E=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Ashara. She was very helpful when it came to pointing me in the right direction & getting me the info that I needed to help me make a decision.",
"date": "2022-02-10T21:53:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Isaac. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25be0f3d-e190-4b57-a970-c34f1c5ba748",
"author": "Tommy Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_oiEwyIyz5ohA1Nvw7f8xltsDRDwj7CE071c2TakdmUyl4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was so pleasant to work. Took me to see two units and took her time in explaining everything. Great service",
"date": "2022-02-03T19:39:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tommy, thank you for your review. We're glad Ashara was so pleasant to work., took you to see two units, and took her time in explaining everything. We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68cc539b-338f-4cfe-b89d-b5ebee6bff3f",
"author": "Louis Schisler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_5s88DfX5yfs-YyiP-r_fSXzcBEWM93e0tNt9JjCDLGn1HA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Not only an awesome storage facility (well laid out, clean, well maintained) but an even more awesome staff, namely Ashara. She was so couteous, helpful, and diligent in her efforts. From my first call to arrange RV storage to actual checkin and RV placement to checkout she was on top of things and a perfect guide. Would most certainly utilize this storage facility again and very highly recommend to anyone looking for storage.",
"date": "2022-01-30T00:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Louis! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Ashara reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "362e87bc-30c6-44d4-91fe-b3489ae32429",
"author": "Lou",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz3chtOVJUbnFnY1JSkwRWIj-XpApxprEN5qHLxfM06VF_-RAnNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was incredibly helpful and pleasant to work with. I would absolutely rent storage space here again.",
"date": "2022-01-30T00:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, El. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "62d99fe6-3469-467b-acf0-c5297e94cb31",
"author": "Margaret Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK--_soffheUfZZixvnT9DfCeEHMTZpBHwOp5AnVNQW_Q3fgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-29T16:57:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Margaret! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db5175b5-a074-4ce3-a8c8-0ba87392687d",
"author": "Ann Long",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKF8naIPrSEgtyPm4LXXnr4qKrQoK93IZ-XtagmOTxEzfIOUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-26T22:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Ann! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68ac7e62-cc93-4e37-9a4e-1a2b035984be",
"author": "T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITcZxgHqimgXRTqfkK19oMOwlnIRPiX4id35afbk7IwFLIWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-25T19:24:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tamiko! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b187968-e0f6-46a6-8b71-378b69b2a2b7",
"author": "RONNI BRYANT",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVpHDJo9uDmK84_CTZmebkPffYNTKZ_wcjUtx_6yNL-EL17w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-18T21:50:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ronni. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08f0fa1d-10a6-4210-bd9d-f5893ef05692",
"author": "Dave Pearson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnkvgjCpx0Be-O0I9Yez-GPs0NBrJHZwsKShadmqa8fKPsANM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-17T18:04:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dave! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9467556-6a71-4a9e-84c8-37efd0e560c5",
"author": "helena palazio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKofmpVgUiu2WRUx2vt47MlzqsM6YtXJo1hXTcRIgq-nhSRbg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly staff",
"date": "2022-01-17T18:03:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Helena, thank you for your review. We're glad our team was super friendly. Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "312d03ce-10f5-4c45-a993-e0836833e9eb",
"author": "Malachi Addison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7IIXk5BPizrhgQYB5mguGeIwIhl99Fp4lR6q9CEbqRlDykQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is amazing employee . Great for storage needs .. definitely recommended",
"date": "2022-01-15T17:40:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Ashara is great too! Thanks for recommending us, Malachi. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0af9e3bd-491e-4ce1-b31d-eb5fc4d97f1f",
"author": "Kenneth Covington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmsXdiF3tQRUeJWakHCuCbObREzLDCKRpkOt8JB1KHhsQ5Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is absolutely great to work with.",
"date": "2022-01-13T22:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Kenneth! We are glad you had a great experience with Ashara. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd5b6f4f-576b-402b-878e-af0cedc855ca",
"author": "Jason Ruff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHscR-bOwrfC9lAej-14JY2479zFEm4bx0Q8tWwdD3r9zocw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was awesome showing the unit that best fit my short term needs and budget!!!",
"date": "2022-01-13T20:46:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jason. We're glad Ashara showed you the unit that best fits your short-term needs and budget! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72b61d7b-24f3-4a8a-a076-13618115fd33",
"author": "Wanda Abraham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4yvNd7JEoqIJMcg9yrxJDjqiuz7mrx8wYq_L-vODpQYVnXtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very pleasant and helpful. She was very knowledgeable and went the extra mile to ensure my storage needs were met.",
"date": "2022-01-08T18:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wanda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2fa252e-c0cd-4f22-8e86-b86acf290337",
"author": "Chico7block Official",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyljI82UlLr9WClPWLYWdthBbBfR2_BiD_G0TztlQksC9knTBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service I’ve received in a while definitely go see Ashara. She takes her time to explain and get you the best deal",
"date": "2021-12-18T15:10:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chico7block! We're committed to providing excellent customer service. We're glad Ashara takes her time to explain and get you the best deal. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "70746792-7e97-4a50-97b9-dc633cd192b8",
"author": "Shelton Camp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPnMvE2a8rfKIUzVxtHNhLtJMO6hk087KufxoVpQmvPx_qBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is super nice, great customer service.",
"date": "2021-12-18T15:08:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shelton, thank you for your review. We're glad Ashara is super nice and has great customer service. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acab72fb-9f29-4783-952d-7b9abaa9ff2d",
"author": "Larry McDaniel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6Tq4mjPwfIFg0623Lr963KugwVWlLw1u-xh_nQ3cY91WKWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is excellent and I would give her 10 stars if I could. Very kind and helpful young lady",
"date": "2021-12-13T16:31:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Larry! We're glad Ashara was very kind and helpful. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "65ef1d2f-404f-4113-bf3e-a26451355431",
"author": "Jake Blottenberger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqxBnFWN0aNlByicZW4W0b8MOZn6yN9ILflrfaJ5Nt-8-gGmY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage increased my rate by more than double out of nowhere, but Ashara was incredible. Truly made the experience a good one. She is amazing 100/100.",
"date": "2021-12-12T18:42:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the rating, Jake. We're happy Ashara could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "21287295-bb4a-43af-8801-819f64a6ded8",
"author": "Peter Graceffa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWYvY7h_dxBPo92VrDJp2KnyOzCxJqz2Ji1vEDqhxa854LZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is fantastic and I love place and first month free so promotion",
"date": "2021-12-11T16:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Peter! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e96dfc4-3a17-455f-a158-ed82fa432394",
"author": "tim winston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2i--ShKbxXN5SHdr8IB1XdIpnDlJRQqmnF0VsRnqADIw9fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara the manager there has a great aura always willing To help.stellar customer service.",
"date": "2021-12-11T13:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Tim. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "90717074-9bca-495c-90e0-29c15a0d0274",
"author": "Jeff Bonham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiUoJeP_wfEm4POgwGgruWM0FFzJdD9VR04klrfDMV8M4KXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-08T21:26:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Jeff! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 636-8674.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "685c5409-8adc-417b-a211-320cc1b97075",
"author": "Julie Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUohJ817QysbXMUviaFcwif5eEBzQNVK2iSVsllyZhOn9MQBb4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-07T00:35:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Julie! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a153b1d-be49-4250-bfc6-7cefd3454c42",
"author": "Bill Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4X0e_VDXPS7TCZscvqm-XdcooXf1yndc8-TmCdeHB7vvQkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-01T01:23:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59bb0334-0f14-4f8c-aa63-7e33a602dc50",
"author": "Juan Lara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlqWyO--09N7oRyd8dTpib_MmcsDUu3lbv635J9jpWxg3IWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-30T20:52:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Juan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44bbf142-3183-4013-84e5-4d61ea3c7cc4",
"author": "Mike Bey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0PjAAxRksBzap__HF1qn6z0BHhYo0TIzYUVO2sWBm2-Ff5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from Ashara",
"date": "2021-11-29T18:53:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mike! Stop by our office or give us a call at (803) 636-8674 if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c53ae048-0e19-4baa-8113-9af5a28d3378",
"author": "Thomas Putrel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLml4E62XnV64__4n1J5Jug8JGg3sLh1oZHs2H2dLiBBOQ5iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-29T17:54:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Thomas! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0732bc0-8777-4dc7-87b0-0e2e542373ba",
"author": "Eric Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkLUeDoJWWXW67RFfsksJu989nR2m6X_qlPYYsCoW3yCoIKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-29T17:41:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Eric! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1572fbee-e6e8-42c1-a396-34e7d5a440a1",
"author": "Nancy Bourgoin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_lZJVrfcTmS3IlnbxD_z6AZPtjaxY39-MzTelOIqP8zGPYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-29T16:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Nancy! We are here for you if you need anything.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4f9b625-ce7d-4b8e-baf9-0a811d640010",
"author": "Darnelle Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqb6W0ozmr3JGwaHxlnkAYyaexTGHshWy3QBMuqYvkcN4a_VVl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! I’ve been having problems with my access code on many occasions. This time it was actually sorted out. Ms. Payne there ok the time to look into my account and fix the matter. I’d definitely recommend speaking ether if you have an issue. She seems very willing to help.",
"date": "2021-11-26T18:13:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darnelle. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Payne. If there is anything we can do for you, please let us know at 888-storage!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "cf358bee-1841-4d4c-b480-ec86153ac535",
"author": "Teana Kindle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYZn_v7Y2R-3oqlTiQaH-3rQy0-uytHDFGHN68kQ27w486=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-22T18:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Teana. Your rating means so much to us!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e601d060-cadf-455a-b437-0e7f7f4d1b46",
"author": "Brittany Ladson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpESQxZGFGsaCoTK1xqzzn5NXvGYptlXTD6-zFaU5LL3h0fE8S=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-15T22:19:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Brittany! Don't hesitate to reach out to us at (803) 636-8674 if you ever need any assistance.",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0179ad06-ab6d-4cb3-8331-e40fcbdcd761",
"author": "Ja'shuan Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKP6njh0yFe-yh4HszHtz1IQzFWhXuu23OmM45Xkn8LA0AyTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-15T22:16:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ja'shuan, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2022-07-08T20:48:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ad02874-4c35-4c6d-bcb8-9233b5029d9e",
"author": "Thee Concierge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2NrJTdzOHRH0ZXTTfdnNbb25rAQD0mGtVNyOlQ_TEOHghjXYJ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-11-14T16:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is happy that you had a great experience at Extra Space Storage. Please let us know if you have any questions.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "044e256d-648d-4313-b40e-c3eeec95f1a8",
"author": "maurice mars",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO2jPg43U1W1jVdVfrCJbHLvR6XVdD7dFpgntOKJxqrtEMUpI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-13T20:26:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Maurice! If you need any assistance the future feel free to stop by or call us at (803) 636-8674.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0e1ceb7-9bc2-4dbf-a879-c8de9d0379e0",
"author": "Chris Edmond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnKdKhYUgozjD74FUwAsd7J8nHJwOhJKYBRk8IWp6CPk4NsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-13T18:57:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2040f7ab-50c3-4b94-8d0c-e467ced701c2",
"author": "alex moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKT1vDjBvyRGa5WDlEtWJ38vUJLZjVVORDbBQ_4q7bTafve3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This company just took over from Prime Storage a couple of months ago, so my experience with Extra Space has been limited.",
"date": "2021-11-13T00:44:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Alex! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10cf2b9d-ecbd-48a8-b63c-a92e479006f1",
"author": "S. Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKxJoEEG44LoBakImw9wYYkeUsF0Rawfef6YP-v16okswJmSmL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-11T20:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, S.! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c5b8ff6-7df8-44eb-896e-3c9c5021f5b9",
"author": "Girlygamer22",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_hCjonVEZ2NCaNmsqZCWZbA97IhX3o6ucuay3wZQozut1xQBT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is by far the best employee I met dealing with storage\n. Very kind and patient service",
"date": "2021-11-09T22:31:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Girlygamer22. Thank you for the review. We're so glad Ashara could meet your storage needs. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "70c0d958-b272-44d3-bb0b-8daddb125aa6",
"author": "Keylon Singleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPrDx1SSkCznKdAT4lNhDffaJMIEpm0KDBw7s6MAYOL6x_WdoV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is so positive pleasant and great to work with. the company is lucky to have her. Definitely an asset to this company and great for business use",
"date": "2021-11-09T18:07:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Keylon, we appreciate you taking the time to share your experience with us! We agree, Ashara is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7aee1f6f-5191-45a6-b680-d4a659f0946a",
"author": "Tim Will",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh3H5-KPU-liyCEAy8DBCLQTXBgMV1OtCaRterq_s8bi9zPn4o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-08T16:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Tim! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78456e02-1e66-4066-9e8b-446bc74852f3",
"author": "issybad 757",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKn2hcvEg4ANPQQ3-RSMsVEMXjBfDIsqTb2NjEm1YIhbNRDtVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is absolutely a pleasure to work with . You can tell that she is an expert in her field. If you need storage definitely go to see her!",
"date": "2021-11-01T17:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome rating, Issybad. We're glad Ashara was able to help and a pleasure to work with! We are so happy to have you as a customer! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11650055-a064-458f-b97b-f17bbf7a1b84",
"author": "Trey Whet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuz2eIlgbqJzF6aahBPyfPudcbECj-9Udy_BxiBPIvkdWBEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are extremely helpful and polite. Mrs. Ashara found the best rate for me and the best unit as well. I love the customer service and I’m going to recommend family and friends to this location.",
"date": "2021-10-29T19:41:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Trey, we're so happy to hear we have your recommendation! It means so much to us here at Extra Space! We are stoked to hear Ashara was helpful and polite! Our team is here to help answer any questions about your rental. Don't hesitate to reach out at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "460e43d6-a24d-493d-b2a9-423a51343dea",
"author": "Denia Peters",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVBzGjXa6Qlw0x6FYINtxXbYj8AUb5YeZ81xIzJLuEAaspT3J9ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T21:14:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Denia! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43e0ae1e-f313-4edd-9c0c-3c5373b8c10e",
"author": "Catherine Peters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpBf_v3mJaG1DU5NWgHq3BFiG92qjYHvC_Elhq9VgCm_7hhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T21:11:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Catherine! We are here for you if you need anything.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75b450ef-1b1d-4f93-b2bd-bc14842bbb30",
"author": "chritopher taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMg0IJVNaeBJpZ68nEAtLIPPm_b6r2-vnhjmVz5FjOhHsLbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike-alley was a great help and she done a wonderful job of helping me get what I need",
"date": "2021-10-28T19:28:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chritopher. We're glad Mike-alley was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96118955-8cc5-445a-90ac-1f6eb435c4e2",
"author": "Christian Turnipseed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjYfK0iAS16SmcH6p7TjEr69k1vy8_lIPC42qijpD6ET91TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kayla has wonderful customer service skills and handled all of my issues with grace!",
"date": "2021-10-28T19:27:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Christian! We're glad Kayla provided wonderful customer service. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7674b8c0-9c85-4b7a-b2fb-8d3a4c6728ca",
"author": "Michael Higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs5RubjoyRp8uWM8Kf5wtJV4VnmmTRCjXoqCmLCGMOLt5yXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall great experience, if you need storage and want excellent customer service then talk to Ashara Payne the store manager. Super helpful and friendly to deal with.",
"date": "2021-10-28T17:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Michael! We're glad Ashara was super helpful and friendly. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d72bdb8e-7c85-4880-ac20-fbe183e40ffb",
"author": "Rodney Pettigrew",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOMie1Yh4c8bIecGCN8GIxbEfDdLa2VHYoP78Yjle3bJdfCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was very professional and organized. She treated me good with respect and appreciation",
"date": "2021-10-27T18:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Rodney! We're glad Ashara was very professional and organized. Please call us at (803) 636-8674 if you have any questions!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "78151adc-04a2-42a7-abac-77f4c5ab9bf8",
"author": "LeeAnn Releford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiaRvtSgP9umpHiccv_i8PJcU47M8XYZuRSfpNcf_dvNJl2io=s64-c-rp-mo-br100",
"rating": 5,
"text": "My process for renting was extremely easy and I was guided each step of the way. If you’re in need of a storage unit this is definitely the place to go to!",
"date": "2021-10-27T16:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review, Leeann. We're so glad you had a positive experience with us. Call us at 888-storage if there is anything else we can do to assist you!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5d9e507-c8f2-41a7-a408-e6d28d3d96d1",
"author": "Allen Husband",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4PKV1yFhU-GsB_bWzwshaIod5E8Z-rId_07W0kkryszDVeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your items and friendly service from the staff at Newland rd.",
"date": "2021-10-26T15:33:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Allen! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b66547b0-a254-4455-811f-16f335e7dbf6",
"author": "Milly Will",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6cop70P1qa5dtAZqS_Xc9j_Ft_iV25RQWS_IetT1IV-JFHLw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-26T15:10:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Da. Your rating means so much to us!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86d1c1ad-e23b-45f8-99c4-b7eeb332f077",
"author": "Donna Rothenberger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2S956RyrG3b--2QDd_b58ySHF26i6uQ2Rj3JZhictiS7AHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-25T15:46:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Donna. Call us at (803) 636-8674 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27ca0b8a-7df6-4553-a212-0d0e684d1a57",
"author": "Lee miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmfzyEc28B6wpN9r_rPm2vHpaQpD8MtAtH0ofBDTFGS7CFMkNT3Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-25T13:52:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marleda! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ed7d131-0144-4d9d-9c0f-780a2ce3a93b",
"author": "Wayne Goodrich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo5f5Ev7QotSDakfX70dXVxiWc9NHWpp-2ffmdYdHgGTTgA5bP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly, helpful and caring. Love this Place!",
"date": "2021-10-20T17:05:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Wayne! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d2154fa-ec13-44cf-aed2-ec7308868abf",
"author": "MIKE DEEZ",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu5fnoYKcioacCqO6c1qS9d-gT2GPzwZbNJ6dVD2f8GresGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-19T18:28:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Mike! Call us at (803) 636-8674 if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e1f533a-3bd3-42c1-aea0-5846629fa510",
"author": "ted skrivan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTa6dUyQ59sq--zsx9oTgX5vZPzNyNRyVQ07kdvzs4HdSQqhf0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-19T15:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Ted! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0746d125-7b4f-4cba-9401-a9c2d77a89c1",
"author": "JaQuita Rideau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4L-UCLeJJwz4drtjqjqp6L8Rw1vrvqOPd9FYjjEnjpIvexYO5tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was so nice and helpful thank you!!",
"date": "2021-10-17T23:46:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jaquita. Thank you for the review. We're so glad Ashara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d72b3b26-d9f6-4afd-b118-5107d59d6fb3",
"author": "Tracy Alonge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8oN9mRojBD6ux191Hirg39tyTgaRg46KUQuVSSeSep6nGEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was an excellent help to me, very professional.",
"date": "2021-10-16T18:04:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tracy! We are so glad Ashara could provide you with a 5-star experience. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "859e4f1e-50d2-4882-978d-6fd8f726f604",
"author": "Deatrick Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKK53jvnrVxd4Qyk6qObGomL8viG3OunD_X133pQDYPBq6Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-16T17:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Deatrick! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 636-8674 if you ever need any help with your rental.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12efd95a-5de6-4b76-a434-f2896cfee0b2",
"author": "Angela Paige",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoG9LEJWQVnrMrIcUO31aQoOy4HZ9a9pLQ_yUT4TioFTLc3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "As usual, I always have an impeccable experience with Ashara!!! Love love love her vibe!!!",
"date": "2021-10-16T17:15:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Angela! We are glad you had a great experience with Ashara. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfc8e9aa-1ad1-4c63-9e27-56540ec6231c",
"author": "Swayze C.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn6bXqXiN0wRamB31EvYu_3ANHN00wXXctGVe_p4Hc46OzvPVp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-16T17:09:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sway 2! Don't hesitate to reach out to us at (803) 636-8674 if you ever need any assistance.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3451f8f-ba1d-4871-bb73-889bda319e04",
"author": "Brea S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7gyO40_vwkPRXMdbr6dod9326kv-6pMxb5birygZdkYyTeAo7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place of business prefect costumer service sales associate was very nice I would highly recommend",
"date": "2021-10-16T17:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Brillya! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7c9e8c8c-f813-475c-8cc8-1d0d787384e7",
"author": "Roosevelt Petit-Frere",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAPTW3W4ybMozM1R3J_ZeJnaZ5tQmsCc2K9HbXijnA6RBKhKd7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is the epitome of professionalism. I found her very pleasant, attentive, and she seemed genuinely concerned that I was satisfied with my experience with the company!",
"date": "2021-10-09T20:30:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roosevelt, thanks so much for sharing the positive experience you had with Ashara with us all and for the 5-star review! Reach out at 888-STORAGE if you ever need anything, please.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28d826e8-9b53-4b2c-8d59-7e08b1af91b6",
"author": "Jason New",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAX2WQu0TimBrUSaDXai8frzMN-Bv6hk2RHQ67NuIgJ17n43o=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Manager there is amazing and sweet. She went above and beyond to make sure we where happy with our unit and gave us a great price. If you are looking for a great storage unit I would start here.",
"date": "2021-10-09T06:33:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jon. Thank you for the great review! We're thrilled you have had a great experience at our Columbia location. Please let us know if you need anything.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "736f8cda-397b-4cc9-9a72-bcfbc174d09b",
"author": "Keonia Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRsB_gMwZQHlT-2xkRGU6q21ZKlpwJGvn_wN-iDY9WtdIxW1c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is amazing. Best customer service I received in an long time. 😁😊thanks again for making the experience so easy and effortless",
"date": "2021-10-08T00:57:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Keonia! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0abf3c1-4277-48c6-9a8a-aa5dc1ec40f7",
"author": "Chelseaya Baskerville",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQWIhS7mPfprmD_xgbKEmtxvWHRpcU9nuAfv3D_J6C-ruTYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-08T00:51:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Chelseaya! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83ab3f73-64a7-4aed-9f22-0f3a7f953de0",
"author": "Carlos Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKINCBIfrhHUsx_mVlk4ToevManW_Gprzmzulzi1hUZPSnrwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service, Ashara was very helpful, friendly, and diligent with my storage needs. I would recommend this establishment to anyone 10/10 service !",
"date": "2021-10-05T15:09:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carlos. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0040574f-3738-4163-87ff-0a0a41d97346",
"author": "Quentin Palmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0_DnhNPclItWN4SP4Z2U90m-gSsFnbS_yUB7X-RWL5_HFeg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been using Extra Space Storage for a while and never had any issues. The personnel are respectful and kind. The facility is clean and well kept. I always refer friends and family to this particular facility.",
"date": "2021-10-05T02:07:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Quentin. Thank you for the great review! We're thrilled you have had a great experience with our Columbia location. Please let us know if you need anything by calling 888-storage!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "034540d2-1f7e-4e8d-913e-6bb561107e10",
"author": "MR SOLO DOLO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWmNUnyGDht2JfI5KHDyXpPZAhLQCXySiO88O3JiT1zetjUiE6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara provided excellent customer service and was very knowledgeable and fast!!\n\nThanks Ashara you were awesome!!",
"date": "2021-10-04T21:55:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Quan Da. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything by calling 888-storage.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32e61699-efb8-47b0-9cd4-86dfdb0f1a2b",
"author": "Peggy Fowler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTCdvUmAhb6O21g3tDE6_Ni6XUmvG0P9nEz16duubHBmtPZx-n=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-04T16:09:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afd873ba-35e6-4659-a8b3-832d121770f4",
"author": "Christina Vega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIVERo8OluwKJpbZVR1ys3d_o_l7QZhGf0fiG0G19VbSlZkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-04T14:55:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Christina. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d2375ae-cdbc-4b1f-bd56-8cc49c8994c9",
"author": "Dwane Layne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWw-GxGBUzBAeTAbNPvNmj2rXyEKehnx6YKTVkkwBDLtkHO_Pv_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-04T14:27:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Dwane! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab29b88c-cb55-4801-899a-605d466c0595",
"author": "James Ray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPC4WKXdIZK0rwKCFGCwoErPm0FW6V8GCTbo5ZkmT1kY_HSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-30T15:11:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating James! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcb03e6a-4b2d-4e88-8bea-05b48458b223",
"author": "jordany gabriel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4chXJX6KJ4DeWx4h87rd_QwMy0f9YFzg9U4zF6MMl1mpC_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara very good customer service",
"date": "2021-09-30T14:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Jordany! We are glad you had a great experience with Ashara. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31bcdd70-e180-4a6c-b11f-892f1a192d81",
"author": "David Bronfeld",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXxhT_4ufN5MonrZ2tPHJylqVRSOaIlSenncQ7VDRbCf8TKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara is absolutely the definition of what customer service is, such a pleasure to work with. Definitely recommend this place because of her",
"date": "2021-09-24T14:40:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, David! We're glad Ashara provided great customer service. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46f7be1d-9d3a-49f7-8d01-93bf98e30288",
"author": "Kobe Laroche",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCaSaQuZWBqnIt2uGgWd3h9HmQD7LFjaTTnzrxEg1ll-RsJMxV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in to book a new unit and was helped by Ashara. She was more than helpful and friendly to accommodate our needs. Cleaned our unit for us before moving our property in, made the time to let us review what we were buying before purchasing and just excelled at being the best she could be. If you are looking into Extra Space Storage, I hope you get the chance to work with Ashara.",
"date": "2021-09-23T21:48:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kobe! We pride ourselves on having a friendly, accommodating staff and are so happy Ashara was able to assist you! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "03782a99-ac3d-44d4-98a9-bdfcbde16246",
"author": "Mister Sir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1XXFQM5492g4aYxHvOXQ9naiYeZjbMAV-N1HVrGaUhGAZ1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was definitely good as advertised through my friend’s referral. She was extremely helpful and patient with me while asking her questions about the policy’s and the storage unit I should use.\n\nWhenever I pickup or drop off and we cross paths, she engages me with small talk and her energy definitely turns my good day into a BETTER DAY every time I see her!\n\nDefinitely my favorite storage place I used so far!",
"date": "2021-09-22T18:14:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mister, thanks so much for your review! We are thrilled to hear your experience with Ashara was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (803) 636-8674 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35910adb-ab78-47e6-beb9-9d0749397c73",
"author": "Donna Bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYNt-Yj6PthCyVoX6yjFb-bCjFHLkxxQNv33tYkF204DW-aQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-21T02:15:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Donna! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e97da1cf-7fd8-4e34-840f-8c1556f933a9",
"author": "Quantez Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1HYw3bCt5zSK2jEkiIUXq6W-u4_nw83JBz7DqBTyI-gNKjQKz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara was absolutely amazing and patient during the process. Definitely recommended.",
"date": "2021-09-16T16:53:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Quantez! We're glad Ashara was patient! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "805351ef-4f0f-4649-b094-c8d8fc0cf75f",
"author": "Elaine Cannon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpWhe8XKQLCMRh3TIA4F0R2JUtB5N8ImXoHvO5CQ5G9xYJSynP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Price was to my liking.\nComfortable and polite associates.\nVery professional!!",
"date": "2021-09-16T15:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Elaine, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8ff16b82-e075-4a6c-985e-a8684aee7379",
"author": "Jerome Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEO0E29yE0p27tNE7KwETszvGzDgfDPbW2o3iO2upiHW2R6Caw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-14T16:59:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Jerome! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7cd00f06-d573-4129-a081-8120f55a7d7e",
"author": "Galen Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB42nCxP9NjarH1bewfSE1q0ppoAlDSX6zgdWp0Hbq3ht7kA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had the great pleasure of working with Ashara from the storage facility at 110 Newland Rd, Columbia, SC. Her customer service is second to none. When I needed to have a second storage unit, she discussed my needs with me, my options, and cost choices. She is a gem!",
"date": "2021-09-13T22:37:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Galen, thanks so much for your review! We are thrilled to hear your experience with Ashara was positive and are always here to help with your storage needs! Give us a call at (803) 636-8674 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2d794bbb-2eb4-437c-8eb2-e56d4de86623",
"author": "Shirley Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRwhNNMOhCOn5dMjQGF7BlcHozD81X8gZdWUXPlPMpxCNpKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tyrell was great",
"date": "2021-09-13T15:18:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Shirley! We are glad you had a great experience with Tyrell. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ec0dae2-3945-4168-b902-7d5c8e8eeccc",
"author": "richardo grimsley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGsAgULR-vwvvB3HxlJEsK85kE-kclinjLmz7AZjkwayU9cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-13T15:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Richardo! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 636-8674 if you ever need any help with your rental.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82c9103a-29b2-43d7-b23e-6ea614824586",
"author": "Nicole Tymes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr5K8r6b2RVmOfwZl40kPFnLxOKAkIgBp4Dm3pSwOkk8p8i7KaEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-13T15:08:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicole! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2e4d254-f007-415d-8f3c-47c6712b7511",
"author": "Aaron Lagroone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMbe29i-Dk2iudoJGwj1wMCnJdcylYW3R77PrAUW_gyOkcNAVi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-13T15:06:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Aaron! Don't hesitate to reach out to us at (803) 636-8674 if you ever need any assistance.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d39bdc9-c0d7-4b03-989f-15d57e2db201",
"author": "Matt Murdock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKdatfJsyKboSxcTidPk2ipvihaViu_IpvkV1lq5uVic-_r4o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-10T15:44:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matt! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6db2ba4-936e-4fe2-b127-bf572a10268a",
"author": "Stanese Layne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMhcJIasepebwzwERcV07vkQimeA0iKPhbYqbdUWk7Om_bQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Im so happy that I choose this location! Ashara was so helpful and nice. I loved the atmosphere she created! She answered all my questions with a smile. So happy I chose here!",
"date": "2021-09-09T15:56:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stanese. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c7afc70c-b03c-4535-940a-b5ab6cd681af",
"author": "D Knox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7eHLKhY4SC8FQ8Uzfoy2AlnDtjsb3sl3PuexApV-xy-mu7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just want to say thank you to Ashara for her help. She was very knowledgeable, patient and she made me feel comfortable with the whole renting process. 10/10",
"date": "2021-09-09T01:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi D, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashara! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1aac9b38-ccc4-4fcf-ad8b-9783a04436b8",
"author": "Alphonza Hanna",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXstzNsGS9U9GWoWkSyhn7SjhYxncNVCUG3FBMYkaO1nmIDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara service was Great",
"date": "2021-09-08T18:13:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Phonza! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81b26e7c-52d0-4745-8a04-2e5b1eb49fe9",
"author": "Riakas Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtlSJ3zvY0f_9mkp_Sj24syAV97F31daqP4-a-Aj20eCbpGLU3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara has amazing personality and was very helpful with my move in! She got me just what i needed at the right cost and perfect space! Excellence experience!",
"date": "2021-09-07T22:15:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Riakas. We're glad Ashara was able to help! Our team is here to serve you, so give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b573df98-9f19-4c57-afb8-95d4047fcbb5",
"author": "James Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN29-Z1UnD06UcTzGARzkPjVk-Jqx09BSoLmJAhp4KJxTGdg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-09-06T21:38:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, James. Please contact us at (803) 636-8674 if you have any questions.",
"replyDate": "2022-07-08T20:48:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07ac4f99-ffcd-469c-9041-c697938d494c",
"author": "M.A. Victor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPxeHYysc72gIL2Kngf6kU3vTpMo18SxPH9-pKHQ2lHYMzwYO2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-05T21:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello M.a., thank you for your positive rating! Please stop by our office or call us at (803) 636-8674 if you have any questions.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15484894-4dc8-450f-a873-1447e4277c8f",
"author": "Muayad Sarhan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg3m2gmegSvHv8aPcj7C2-bIaaC8JCnM5ecqRm2SBgYffCTJx9=s64-c-rp-mo-br100",
"rating": 5,
"text": "The main office was very easy to work with. I spoke with Ashara and she told me to come to the office. We got things squared away in just a few minutes. Pretty good deal for storage too.",
"date": "2021-09-03T21:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Muayad! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d26faf5f-8375-4672-b857-7089cc5d1a32",
"author": "DeAndre Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEnKLtgQiAyErYHL5HC6SPA2gM7Kfts2t2-rfy24DHkKsYGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are great, they keep in contact to make sure I stay on top of things.",
"date": "2021-09-03T20:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Deandre! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd1a57b0-4f59-49b7-9eba-1aa18dbd8af9",
"author": "Tevin Carrington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRCdpXCS7XtwF0RD2bqMeCRsyWujbg-WoCe0Fv8rjvhYEEUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-03T16:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tevin! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c11081da-5cb5-4a16-8686-20c762b82685",
"author": "David Hutter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRhCqTjB_fRoIm5TngZaFIGKFgFQyFOaWplrJC42kFpSWNkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly professional service! Great value!",
"date": "2021-08-25T21:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, David! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "56c80d27-1350-4a27-8f49-c18db31868d5",
"author": "Anits Bolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaMaWZPy6ZsvyS_w-SjKPw7u4rJiJE02y7p4RN1kfC6zwC7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-25T19:15:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Anits. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd7c2e0a-2c6e-4d0d-9e97-4c7a123602f9",
"author": "Randall Slater",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4RIJaY8oif8jzTGnz_uWZJiED4jnzEA2TNTjFu_SUA0R9Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-21T18:43:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Randall! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74ca063a-8ac2-40d1-93aa-f58e0f92e3fd",
"author": "Manny Gil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnimImaalOVHdR8WJOO7RbOboN_1Vgn9E_2nn66RaZutv6qCM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-20T14:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Manny! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f64bb19d-1b99-45b9-a8f8-2e6f3591f64c",
"author": "Claude Ladson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_npRM6K8WP4sJrHinScOw9BOqP09C4MZvEESwq624Nj_JHjExCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-17T18:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, C.ladson! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cff0b3f-4e05-45fc-abf2-19b89ff01d2a",
"author": "CarolinaBoe95",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO2xzB-lGXhTrbju6Eyl3qYgBa41FyHosMWGESnu7KUlo2QZrE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, ultimate customer service. Come here for storage !",
"date": "2021-08-17T18:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Carolinaboe95! We are glad you had a great experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e7fbca7-b50f-4828-8360-b1c23e02d7f7",
"author": "Sam Ab",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7fTpwJJFOjwcGItcFyrlQEl-ETosnoPr04snPm_VLjMbLRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service at this location. Ashara is super friendly and accommodating. Definitely recommend this storage location.",
"date": "2021-08-14T11:54:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Samir. We are happy you had a great experience with Ashara at our Columbia, South Carolina, South Carolina Extra Space Storage locatoin. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "069cdd63-77b3-416d-8aec-8867335226d8",
"author": "Mark D. Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITVp6QzfJ9c9eqYMbJdEKli_L6gTmth111lArGCD6rcdUtnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff has a vast knowledge of the storage industry and are willing to do all they can to help us make the right decisions about selecting a storage unit. The complex is clean and well maintained. With security cameras and pass codes for the entry I feel great about storing with them.",
"date": "2021-08-12T21:12:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mark D.. Thank you for being a loyal Extra Space Storage customer at our Columbia, South Carolina location! Please reach out to us at 888-storage if you have any questions.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "39722585-201a-4ee2-8f61-0a66c703f918",
"author": "Todd Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrWz72BHZbaQo0cPsxGMrY24mVpnXIBHWsKuo8w4cY2H5S7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "She did a great job 👍",
"date": "2021-08-11T21:46:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ab2f3f55-e473-47f1-be45-a84d02f6596f",
"author": "Stephanie Peoples",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJWoBoVIxewqYPVP71GtgOFdj-fugXJa8jJPxea2f69QPIkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2021-08-11T19:34:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "909de0a3-9f56-4f07-91f5-81f8508c34a3",
"author": "Adrienne Maybank",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwj3PILOcRHYXgt8ELA6sddyb7tL7sPAp7cxrLA_7ra6Pjijgj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and great customer service.",
"date": "2021-08-09T09:53:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Adrienne ! Thanks for the positive review, it means a lot to our team. Please call (803) 636-8674 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbfbbf1c-fb83-4d85-9125-05e2bf53e4eb",
"author": "Zemulus Dozier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5V6kz4h1x7HbMdzIV4-waY4q6Oq3WqGQKymXyXJTizeJjjFV8nQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-07T23:29:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zemulus, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8011d716-f314-4562-8a79-f447f94d9c6d",
"author": "El Capitan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1Oh0K4g5ca2qMlyOcAokM0a0T_IdhXvkCNOumTg7tvcThmzjUXA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Went to my storage unit and met the new leader on site (Ashyra) who went above and beyond to help me with my situation. Very positive attitude and extremely helpful. We need more people like her helping out during these trying times! Thank you!",
"date": "2021-08-07T18:20:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Lord! We're so thrilled you have had a positive experience with Ashyra at our Columbia Extra Space Storage location. Please don't hesitate to reach out if you need anything from your local site office or give us a call at 888-storage.",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3bc467c1-91b1-4f28-9a5d-eaf952384480",
"author": "John Gleaton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV17jpDg01NBIPahxFCzaiKA36_HiO1gmkdg94V6Zc8BqFFOFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was good, i regret to inform you that I had to end my business with the company because of the increase in prices. However the service was A1 I was just offered a lower rate at a different place and location.",
"date": "2021-08-06T20:50:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, John! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8f16c401-c9f8-4fbb-b052-8ab39d05ec76",
"author": "Yhonny Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5BMK-KrwQA_vY32IL-qEkX3snoKUsMvbe1dDtRalXJB777hI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-06T18:33:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Yhonnh. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e636fbc1-5aaa-453a-bde0-65761a46f3ea",
"author": "Kevin Duffie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwImx-UQ0bDOy-hB74UDpVng2kWkyX_3cgNI-p0zPfD8kYGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing place with positive energy. Ashara took care of me and was great to work with.",
"date": "2021-08-06T15:39:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Kevin! We are so glad Ashara could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcce3c57-a0be-43d7-8580-08b7e9335a47",
"author": "Armonti Norris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP_bcXd9UfK1pkTqO2JKTDcG8-kz7CbQXnJeuxVPmbdKD-XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara made my experience very relaxing and quick. She even had a great playlist of music playing the whole time. I recommend this location to anyone looking for a storage facility",
"date": "2021-08-06T15:38:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Armonti! We're so happy to hear Ashara was able to make your rental process quick! Give us a call at (803) 636-8674 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2166763-e9bf-472f-90a2-e85cd3c8a84a",
"author": "Michael Helton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBRrjmo39RGBtQygXg8RqBZvFVUNiqysFtb1IIyO2RNMwaOdR9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashara does her job very well!",
"date": "2021-08-06T15:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Michael! We are glad you had a great experience with Ashara. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcc436b6-20a6-41af-b403-776d29f31494",
"author": "Titus Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbthCt1sLIWIi4pKwUYSWzbRLvLwDyEkQpPr0GwCDdwJ3XGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My day here at ExtraSpace Storage went very smooth! Ashara working there is amazing! SHE PROVIDED A1 customer service ‼️‼️‼️",
"date": "2021-08-06T15:16:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Titus! We're happy Ashara was able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage!",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9ce43cc-72d6-44e0-8206-328b2865a204",
"author": "marlena williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGP2sfdFGsOgr4L51cfnx1N3GtZAlhbcJrJoAH9CalmMGCPATCnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 stars for Extra Space Storage! Ashara is so helpful and friendly! She makes the office!",
"date": "2021-08-06T15:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Marlena. Thank you for the review. We're so glad Ashara could meet your storage needs. Let us know if we can do anything else to help at 888-storage!",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4454102-ca42-44b9-ade0-eff4c6bb1310",
"author": "Jalima Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYVgsjtDB5ouJQbLNgBkSJgZIvkAFPqmSHUdroSo1YeMQQXl7kCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ashara is very pleasant and helpful with a great big smile and beautiful spirit!! Keep up the good work Ashara❤️",
"date": "2021-08-06T15:10:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jalima. We appreciate the 5-star review. We're thrilled you had a positive experience with our site manager Ashara at Extra Space Storage! Give us a call if you have any questions!",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a667fe1-750c-4f0e-a18a-30ed2ee677f0",
"author": "Tony Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzFmA2afoHx5O4lU_QEbwO6ZzJ9Dx65LIDW0zNTU6eDf5-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-04T17:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Tony, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae8f70a2-8926-42a3-b6ee-2b4fc8b69fde",
"author": "Jamie Barr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAmEGZhV5jDAZGgl8nyUawpyiij1z8sAlmDePddeuEDEWkLp8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage was great! It had the space that my family needed. Ashara was such a professional at her job. She walked me through everything! She went above and beyond to make sure we had the perfect storage unit! Thank you Ashara!",
"date": "2021-08-04T15:59:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jamie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c7d559f-66f4-4fb1-a2ba-1a8c204284b5",
"author": "Monica Faller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8IPTkyyXif_jxLunPXeiNmIuv2W0ta24jOli85TiUSm28g6gm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-04T13:41:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Monica! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e709515-5d68-4e19-99f3-9f1493057792",
"author": "johnathan smitg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLi4m9ZIDKtx3LoPTL3NPKiQk1X94Wjx7EIWK8lThchSI_NKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff are professional, courteous, and accommodating . I would recommend this place.",
"date": "2021-08-04T01:12:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Johnathan! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 636-8674 if you need anything.",
"replyDate": "2022-07-08T20:48:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}