{
"summary": {
"average": 4.6,
"total": 403,
"distribution": {
"1": 23,
"2": 7,
"3": 7,
"4": 23,
"5": 343
}
},
"reviews": [
{
"id": "b43e414b-739d-4295-a0a8-85ab37e4d395",
"author": "Darlene Buxton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0gICQGcr9vOKBAiCccQna1nqRZKslTHRQXoLWajCBNCgaPt34=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people, excellent customer service!",
"date": "2026-06-30T21:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing Darlene! We're glad our team delivered great customer service. We look forward to serving you again, Darlene!",
"replyDate": "2026-07-03T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d64092fa-b300-4221-bde2-503a3a9a16ce",
"author": "jason neiwert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHTpofrUh6PaO4NhLBH0F6o7yNDurYusVUfYrhRWq7Btfs7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Taylor and Jay are storage warriors of the best kind! Thank you!!!!",
"date": "2026-06-30T21:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to recognize Taylor and Jay! We're glad they delivered such great service for you.",
"replyDate": "2026-07-03T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "46e0221d-1999-4ec2-a9ec-d0721ce67106",
"author": "Leigh Pendleton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ6Vs826nuCWR1DYgMaXdKB6ogUpE4nb9pe1SG2j-2giUwVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-30T21:40:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Leigh! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-07-03T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8416864b-76ae-494d-9c37-670a1f920803",
"author": "Dejuan Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8Jwg4Z_g6NDBKb_yuyPSIQltzCGJ2s9y8JAdBwj5W8Z8TeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-30T19:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dejuan! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-07-03T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61a5871d-871f-4899-a5f8-a9f262ebcaf7",
"author": "Taylor Leigh Correia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVanNF1-r6cwhIM7PW2aiI9wDMDzMEQPkrr5N9y1xdRhdoaqg6w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-12T18:04:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Taylor, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-06-19T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15c05a98-8d1d-45b1-bdb0-c06546f86843",
"author": "Saddira",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgp5pGza4QcYDNzmoneU_pSeENtB8fgX1VJ8nNotaJNLR6TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-12T18:04:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Saddira! We're so glad we were able to meet your storage needs. ",
"replyDate": "2026-06-19T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e77537d8-07e6-4bbb-9aa6-74112d86976e",
"author": "Melissa Shah Kerber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzrP9aQi7Sxa6WW65bp6joE7ZTbJJdjdDUbMvg5ZFr0O_W8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely kind, thorough, and helpful in the booking process. Taylor was great to work with, and I appreciate all of her help!",
"date": "2026-06-03T13:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with Taylor! Thanks for recognizing her thorough and helpful service, Melissa.",
"replyDate": "2026-06-10T00:37:06.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5d43b860-65b6-4536-97a4-7d5320e48b67",
"author": "Adam Lopes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlMhnSnAmjVAgGgcZNtkMPW7MmcOGdhIqOgVgRYyediB_KNRgHjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jay was knowledgeable & courteous. Jay went above and beyond my expectations. Assuring peace of mind, during my transition period.",
"date": "2026-06-02T14:19:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about Jay's knowledgeable and courteous service. Thank you for recognizing his dedication during your transition. Adam.",
"replyDate": "2026-06-10T00:37:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3670f8e0-6845-4f0c-86bd-ac483cd094d0",
"author": "Bob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjwN3J7IjMnFHq0gS7sXqsWO7Y3NhjFO1SuzZ43g1_nXkbNQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place. My unit was clean, and the staff is great. Very kind, and friendly. They maintain the premises. They clean the place! They do not allow cobwebs, etc to accumulate. I see them cleaning outside and making sure the grounds don't have anything that would puncture tires. Just all around great place with good prices.\nAdded, 8/31/2024: I rented a new unit this week. Same story, good people, clean unit, etc. All around good place and experience. 5/27/2026, same story, good people. Clean and well maintained.",
"date": "2026-05-29T22:05:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Bob! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2024-07-10T00:37:06.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9c431bec-ffe9-421a-8109-c6678cb644b8",
"author": "Adrienne Tipple",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDsxIHUjO5-YAwgirC-CFa1rXNEeoMLScPtD5ar0ljJMNAXQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great experience, quick setup",
"date": "2026-05-28T00:09:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Adrienne, for highlighting our quick setup process! We're thrilled you had a great storage experience with us.",
"replyDate": "2026-06-10T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "559aaaf1-2016-499c-8b95-0041a56d49c9",
"author": "Brendan C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPB6A3lUjFsz1g4KUU1adqi1lBPQYVYQ7S9O_9sy-cZK4yeRk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Taylor was amazing to work with in the office in selecting what size storage unit I needed and made the whole process enjoyable. The facility itself is beyond my expectations. Two suggestions: 1. A light inside the storage unit, 2. More moving dollies, on weekends they are hard to acquire. All in all, couldn’t be happier",
"date": "2026-05-08T18:37:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear that Taylor made your experience enjoyable! Thanks for the helpful suggestions about lighting and dollies, Brendan.",
"replyDate": "2026-05-10T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d6c5798-146e-4fe4-bdc1-587a527b0ed2",
"author": "Mike Mernick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhWJX64xm_KgGTO8zSirTHpMxV6vsDUYUMAOd51J0VCg15HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleased with my experience so far. Website was helpful and informative. Jay followed up this morning and answered all of my remaining questions. Price was very competitive and I appreciate the ability to go month to month. Thanks for all of your assistance Jay in Coventry!!",
"date": "2026-05-04T22:38:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback, MIke! Delighted, Jay in Coventry provided excellent service, and our competitive pricing works for you.",
"replyDate": "2026-05-10T00:37:06.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "79b78617-9bb5-4039-810b-08c2d1bf9003",
"author": "Ashley lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI3V0wGcjASib-LvvkpHmk4lntdgi8W-tStPkQePYm8LfLdkHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, facility is always so clam and well kept.",
"date": "2026-05-01T20:18:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our customer service and clean facility. Your kind words mean a lot, Ashley!",
"replyDate": "2026-05-10T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "794861de-ef95-4511-a65b-3f8287f6c629",
"author": "Tom Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY1wSF6FBuOlXx8EnLZc1kXBK9_Z7J_cX7YTgKeu1V7A4SAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service always looking out for you. 24 seven can’t recommend them enough.",
"date": "2026-04-29T19:49:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your excellent experience! Your recommendation means everything to us Tom.",
"replyDate": "2026-05-10T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4e04a49-3ede-4066-ac44-5a414777bd97",
"author": "Rich Bacon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnVIsOU0pLmM-SwLwIagyKgQLYx9pn8qsaL3utp3FFF0xSNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Taylor and Jay were knowledgeable, helpful and friendly. Would highly recommend.",
"date": "2026-04-04T16:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Taylor and Jay's knowledgeable and friendly service. Thank you for recommending us, Rich. ",
"replyDate": "2026-04-10T00:37:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2947bb57-4662-4ed2-81db-8d6baacd0f6d",
"author": "S32",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXth82ZDb8cxvg-6j1UTEiCeRhQdetlhjg4G5-oWYDbHM0D120S=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-27T23:56:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, S32. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2026-04-10T00:37:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "053d76f9-0c12-49ea-814a-03a18d369ce9",
"author": "Sean Maclaughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIzO2sLLVMG2pnwTm_ayyZgt7wxvkgO_et2aII52mzAiyUlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always great service. Clean facility. Friendly staff.",
"date": "2026-03-26T14:57:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our clean facility and friendly staff. Your kind words about our service mean everything, Sean. ",
"replyDate": "2026-04-10T00:37:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5fa8b77d-95ea-479c-a3c7-30562d6aa8da",
"author": "Michael Daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAWgV697uB6dBQ9CDDqHF4P0iYtAdaLwL5wqEdGUZ4hRIkTEQsKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy fast and friendly",
"date": "2026-03-22T13:58:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael, for choosing Extra Space Storage! We're glad our service was easy, fast, and friendly for you.",
"replyDate": "2026-04-10T00:37:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58b5b61a-71ec-4561-8e18-0f3f3cdd2056",
"author": "Robert Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwY27FbOP2Q3joLCqA_CF4tfJrX_MSF8DOpFpQmdNZpwk5LvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I didn’t have any issues during my time here. I rented a climate controlled unit for about 18 months and my delicate items came out great. I also had easy access to my stuff whenever I needed it (although they do have hours you can’t access overnight, and once when a storm damaged the gate, but they took care of it quickly). If I need more storage, I’ll be back.",
"date": "2026-03-13T20:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear your delicate items came out great in our climate-controlled unit. Thank you for sharing your positive experience with us, Robert.",
"replyDate": "2026-04-10T00:39:27.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5cf4e44f-32fb-4855-8a22-ac0a9801956e",
"author": "Erica Swanson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBoA-gnAUSJCN23_QL8-7OKefEJQ3g3MkfXxrfT4jJ50KWMquX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very well kept facility and very friendly management staff to deal with.",
"date": "2026-03-10T15:48:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Erica! We're glad you found our facility well-maintained and our management staff friendly.",
"replyDate": "2026-04-10T00:39:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bae8e7e4-9806-4cc2-8f02-321f0798f1be",
"author": "Jason Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpCbU6HfobkKE8nTVBQXOu2Sy0X3OM4KyIfFLKz_Wsz524iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent",
"date": "2026-02-28T20:27:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your excellent review, Jason! Your feedback means everything to us.",
"replyDate": "2026-03-10T00:39:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53337984-d8cb-4711-9ce2-f351ede38419",
"author": "Tammy Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5QbpjjsP6iRJuVJNmGmQSfj0zOjDq3DFpnp6K8-w07Ho8I9uWGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and informative. Reasonable. We are pleased.",
"date": "2026-02-25T16:09:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Tammy! We're glad to hear that you found our service helpful and informative. If you ever need anything in the future, don't hesitate to give us a call at (401) 433-7242.",
"replyDate": "2024-07-10T00:39:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cd3989b1-c6c5-4af7-a6f4-00e3ad51e141",
"author": "Celia Girard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzpssQqyQtLsRRgiVp2_74LIfaxSh5-Nj6Q0aPq-0WZBPJBQ5asg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The space was accessible and clean. The rates rose too often and too fast to Continue using the space.",
"date": "2026-02-21T16:52:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your perspective on our clean, accessible space. We understand pricing concerns and value your feedback about rates.",
"replyDate": "2026-03-10T00:39:27.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "dd0d3f5e-30b7-43f6-8fff-f5e4292061aa",
"author": "D DLO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYT_8LGqRizHau5kMh9qePWcfiT2TWJw5d3o5H7RIL5jrHf1dv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a great experience with this Office. Staff was really friendly, help me in multiple occasions, storage unit was perfect, great location, organized, clean, very secure.",
"date": "2026-02-12T01:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear about your great experience with our staff and storage unit. Thank you for choosing Extra Space Storage.",
"replyDate": "2026-03-10T00:39:27.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "093ba038-37c9-45b6-bd22-a6c95a9019d0",
"author": "Karah Nasif",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6F9Xj5QVeH6F1XcEZRZCwwQS-oSBC4DkKO7Desz8bsYVVwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great company they offer good discounts a few months today put just know that the price you get originally is that a discounted price and only for a limited time they did not tell me that at first. If you go to the Coventry location Jay is awesome",
"date": "2026-02-02T21:57:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We appreciate your feedback about pricing transparency and will work to improve communication.",
"replyDate": "2026-02-10T00:39:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c5b5fcab-33a2-4140-a2b5-881ffb029d9e",
"author": "Lori Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX6QMqtHzWak4fRwCFW9S57ZHh0xcPBKaAqZ5Qfj-0AoJsQjI7gA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Today I had confusions about why my key would not open my lock. I called the office and Taylor came over to my unit’s building with a smile and solved the mystery. Later on I had questions about how to open the gate to leave (it’s under construction). I called and she once again patiently helped. Thanks again Taylor, your kindness means more than you realize :)",
"date": "2026-01-17T19:03:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Taylor at Extra Space Storage. Thank you immensely for sharing your feedback!",
"replyDate": "2026-02-10T00:39:27.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "86f8c96f-3899-4ecc-bbba-d2c18e543911",
"author": "John Sayles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6m3LHTpO8dxeLybupaXlnLtNrlrwZ44oyBs6X-qZD2jFoew=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Decent storage facility. Pretty well secured. Easy to drive up to an outside unit. The outside units entrance is on a side street behind the main building.",
"date": "2025-12-20T13:16:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, John! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-07-10T00:39:27.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "62972a0a-5b35-4963-b24d-e397675fead5",
"author": "Marilene Pereira",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL22jOizzZFGiXEHjOhpSwYrOmjcLoaM7Lf_rFGYeTHm8dY7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! Very professional and amazing customer service.",
"date": "2025-12-17T20:56:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marilene. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:39:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f18cdfa4-134f-4127-8b68-0a98eb9a193e",
"author": "Antonio Neves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKi4zRCWS2gJsXC3UvhOfV4s6fMI0ntfvIoWerfesm1R4JRJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very polite and accommodating, prices are great, location very secure, would use them again in a heartbeat",
"date": "2025-11-30T22:34:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you found our team polite and accommodating. Thank you for highlighting our security and pricing!",
"replyDate": "2025-12-10T00:39:27.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "57f6e424-c626-4b6d-a380-82e22ea35a8e",
"author": "David Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgyqFX_jEjRtVqUTEykIn66QFVhjBog1r5AFNW0J6Sf4tNpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome guy in the office in Coventry rich is the man Great customer service. I had a slight issue a minor complaint and he handled it no problem. Better than my expectations could’ve hoped for the company needs to hire more people like rich. after they give him a well-deserved, raise the other man rich again thank you very much",
"date": "2025-11-13T19:49:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Rich provided great customer service and handled your issue perfectly. Thanks for recognizing his efforts!",
"replyDate": "2025-12-10T00:39:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57d45257-9abc-4bac-b650-20ed6f702c1f",
"author": "Christine Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs3M5lFgTLeAV7RS29e6fNLmfMlYzylllsakjFwIR_JXKHsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rich was very personable and helpful in the renting of a unit. Would highly recommend His assistance.",
"date": "2025-11-08T20:28:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Rich provided such personable, helpful service! We appreciate your recommendation and positive feedback.",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b9fc79fd-f334-4b26-a52b-5358e28e71cd",
"author": "Arthur Rotondo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgGEi3fsqmtWyEQuzV9gxsrWzBfCspAnOg2v4NwLRhcAsi9Q=s64-c-rp-mo-br100",
"rating": 4,
"text": "I currently have a unit in Coventry. Facility wasn't able to find my keys. Extra space representative was very helpful and expediated. The removal of old lock. And was able to complete my side job in the morning.\nOverall, good experience. Thank you",
"date": "2025-10-24T22:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your patience with the key issue. Pleased our team expedited lock removal to help complete your morning tasks.",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "817cc934-7e68-4d4f-ace0-2d0ae3c2bafa",
"author": "David Paiva",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1wV3FeY2fosY1OxaGvW-KmXK-KDsxAX9_i2FniyMpcvh7jQM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-21T18:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, David! We're happy we could meet your self-storage needs.",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d2cfcec-13e2-4b40-bd31-b7b83c707ebc",
"author": "Jay Bruneau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa4TJMYvcDsjZ4JDKwsBxyHb2VmTecvtx9Ut4Iwh-LIVWdnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-21T17:38:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jay! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "271b8f21-3ebc-4cd1-b13c-09f3254428a5",
"author": "Bill Lugo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjypdsKvv235UiC20gIRj4WMSJDa4WO0BzcVEO2Jtc12I01Sty=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mary in west warwick and Brian in coventry were very kind and helpful. I rented a space here in coventry. And would highly reccomend.",
"date": "2025-10-20T21:36:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Mary and Brian! Thank you for recommending our Coventry location.",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8075fd03-0ef4-4d67-b8fd-c26d7a864896",
"author": "Gary Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuD9nVz6RO85QnK4NAiXo1oIODFhE9_zPRlenRunDCMqzcWsab=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-20T21:23:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Gary, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e4b5a55-4955-477d-8ad3-069fffef2633",
"author": "Lauren Palazzini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNLS-Dcm4fbQm1m-K7aNeTbfJnc7YYO0EIZC7sa0xHrZamMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rich was super helpful getting us set up with our storage unit. The process was quick and efficient and very easy! And the unit looks great. Clean and easy to access. The whole process was very simple and we are so glad we chose extra space storage! Thanks for all of your help Rich, it was great working with you!",
"date": "2025-10-12T02:19:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Rich! We're thrilled the process was quick and your unit is clean and accessible.",
"replyDate": "2025-11-10T00:39:27.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3b1933d0-ca9f-49ed-9380-46078809670e",
"author": "Jacob Horta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUURNl6gqz055B0oftVk6p07HSgY27Zo0AEr_obyxl3wR2ri-Up=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service! Everyone who works at the Coventry location are nice and willing to help you however they can! The units are clean and well secured premises.\nA++ Experience!",
"date": "2025-10-10T18:58:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience! Thanks for highlighting our team's excellent service and clean, secure units.",
"replyDate": "2025-08-10T00:39:27.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "fecf3bfc-8aa2-40de-9670-6222db4132b5",
"author": "Paige Nunes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1W37zlycqOrb4InqioOZMzkR1mXkgvd9DVt2sIGw3XnolXVI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Knowledgeable and helpful representatives",
"date": "2025-10-04T18:25:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our knowledgeable and helpful representatives!",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82e5356f-74bf-477d-9de6-1f90a882b0af",
"author": "Anthony Nardolillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfOLawBpa6ocuRG75cyp3sfulfEXGdaJPZAzruM5BLpapKGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super nice gentleman who assisted me I recommend this place .",
"date": "2025-10-03T20:46:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thanks for recommending us and appreciating our team's helpful service.",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "634edc7c-4d8d-4dc3-97f9-0aa75e7009ce",
"author": "Fun Family Fun Time",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXJyPHUSy6aWwCU8wMYqeNuBWpgXrJQfCE_5GW7-scZVHr2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and accommodating staff",
"date": "2025-10-01T17:19:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear our staff was helpful and accommodating. Thanks for choosing Extra Space Storage!",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea7a5ce5-8dec-469e-928e-1136aaf5e929",
"author": "Richard Riebe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJbtv87YzzysClJGgg6sl-ebVs9ryUZvLGEpVwoYO6ZWt5WQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was excellent , very fast , and friendly service , showed us the spot and helped us measure to make sure it would fit our needs",
"date": "2025-09-29T17:47:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad our team provided excellent, fast service and helped with measuring your space.",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55d7ef51-dc7c-4714-a9ad-c627f84cb253",
"author": "Wendy Guglielmetti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4nuWZXywkOz-bYIq5HsDqZsA85SJjfMsmfn72-4_a9dtD8Bpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend the Coventry location. Jay and Rich are so nice. They made me feel so welcomed. The storage unit was clean and perfect for what I needed and the price was better than most places I called.",
"date": "2025-09-28T19:05:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Jay and Rich made you feel welcomed and you found the perfect clean unit at a great price.",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "d444a11d-92dc-428d-a914-387f20be29f8",
"author": "Keith Moffat",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6bZAw9rUzhl_ZYahw7cnEjglNVqX5-2D7a0cVYhsJ1RebW0o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent. Storage area was dry and secure I would highly recommend.",
"date": "2025-09-26T16:49:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience! Thanks for recommending our secure storage and service.",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "bec88f46-1464-4c40-a7c8-c96b7dd00e8c",
"author": "Jesse Guglielmetti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgQhDob0x7FTHysflsFgUmnfI5AHaFyTbH_3s6vk3ETUVUWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great rate and the initial process to setup everything was fast. The staff at Coventry were knowledgeable and kind. Thanks for all the help",
"date": "2025-09-19T11:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience! Thanks for recognizing our Coventry team's knowledge and kindness.",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "467d9065-73a6-42a1-9f79-e2745d58f0d0",
"author": "Jared Enos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmzZUx7SXMvzRzThYpaiIAWQUlrK57WWFjOjh8vxV7xwUyCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jay and Rich were very helpful and made it easy to make my payment",
"date": "2025-09-18T21:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Jay and Rich made your payment process easy! Thanks for the kind words.",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50181c6d-aaba-4efa-b080-54050ea22fec",
"author": "Peter Egli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWc7B8nxU1vYzc9e126SlaTSf9qeduQ9ZWaU23ZGd4v5dHNkUTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy sign up. Very clean facility. Rich was very helpful with showing me around the facility and getting me into my unit.",
"date": "2025-09-15T17:49:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-10-10T00:39:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "76eb5341-fc4f-4924-91a9-81198bd290c1",
"author": "toni austin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpLgz7fPGoqSW90DwPuoGK5FrD-j-JfmDln8VWOmlyRzl_K68=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The gentleman we dealt with when I got the unit was very nice. The u it was clean for the .out part, the only thing I didn't like was all the cobwebs in the sides near the door that opens. It is a drive up unit but still I don't want spiders in my stuff.",
"date": "2025-09-06T18:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback! Sorry about the cobwebs - we'll address that cleaning issue right away.",
"replyDate": "2025-09-10T00:39:54.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1c0da777-e717-420a-9fb7-968d95fd5fe8",
"author": "Kitty Opishinski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ1wdpS8ipqDdR90zo73wQZYSUAMkSjGOQpKTz6WHoGnmC-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-06T16:39:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Kitty! Your feedback means a lot to our team.",
"replyDate": "2025-09-10T00:39:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "375952a1-ada2-406b-99bb-1eed0bf212fd",
"author": "Andrew Mahony",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJzghaxZlWIac9nWalZvd-W-UqUBz2H1IxhqcdT4Yz5vqGWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had a very positive experience so far with this Extra Space Storage location. In particular, Jay has been patient and helpful in answering all of my questions.",
"date": "2025-08-26T15:57:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about your positive experience! So happy Jay provided patient, helpful service.",
"replyDate": "2025-09-10T00:39:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f2dbbb9-68ca-413a-9664-5f18db247416",
"author": "Corey Moore (CJ)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6OElV13BS8ZWY2Om_JdthYbkWnIsqbpFpfTEwOE6IuIEFXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Im new to this facility but prices are reasonable and after setup i was called al.ost immediately. Definitely give them a try",
"date": "2025-08-04T21:50:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you found our prices reasonable and appreciated the quick follow-up! Thanks for recommending us.",
"replyDate": "2025-08-10T00:39:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9a5115ce-7faf-44df-ae66-e103930ce95b",
"author": "Ryan Bartlett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM8gsBu6JdI_rUiOJVCOvcg2dDSlnJmPaYPA3Ilo6z1XStLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience",
"date": "2025-07-29T18:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you had an excellent experience with Extra Space Storage.",
"replyDate": "2025-08-10T00:39:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "913db108-76c5-4ea6-872c-cb0c098db665",
"author": "Misty Jewwel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcFgYURO7zTDah7ToGnUj4DNWG6iHK7X-VrWzAzP8nHR_tMt8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and helpful. Thank you!",
"date": "2025-07-23T15:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're so glad you found our team friendly and helpful.",
"replyDate": "2025-08-10T00:39:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd4497c3-5ed0-4205-b66d-07782c9e1bdb",
"author": "Nick Lombardi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhKCG9J2UOC-0JyHhFH8mUyOUL7WNacxWnIfhAic9kdu9-ZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very nice and helpful and storage unit worked out perfectly and it was a good price",
"date": "2025-07-18T17:24:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our staff was helpful and the storage unit worked out perfectly at a good price!",
"replyDate": "2025-08-10T00:39:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6c0357c4-a4a5-4803-9f76-119cbf661d85",
"author": "Louie M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjBpMufkCSFX3SHlLzKgLVNxJjfLD9Sqx_ySmZz72pgDbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T22:54:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Louie! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:39:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0a9687f-dfc3-442e-9c7c-adf9e0ccec7b",
"author": "Jason R Raposa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhoaRdukmWL0nBDezaEB3T_MO0r9ztSnjgVbEQ1SV1dKtiENPW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly ,affordable, clean , storage",
"date": "2025-07-14T16:24:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our storage friendly, affordable, and clean! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-08-10T00:39:54.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cfa0902e-234f-47ca-88c8-6fe963e8c8ec",
"author": "Alex LAURENCE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqYcDG3oPZajZ_PPalLXFi5D_p5kNpEIoOMFWpK53EUxfJurUp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jay helped me get set up. Awesome person appreciate the help.",
"date": "2025-07-05T19:18:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jay provided awesome help getting you set up! We appreciate you Alex.",
"replyDate": "2025-07-10T00:39:54.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e3d98ddb-0ba3-419c-95b6-b4d425c4e369",
"author": "Kim Gauvin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm5zVLZejvwdjS6GDn3-kVMjmHAlfFCmJ489_RqkYALbE8QQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-05T16:22:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kim! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:39:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "652db168-0735-47a2-82af-95fd4b70eb8f",
"author": "Ashley Everett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVmXd2AsE0ahCN8KEY0bQ7IVZUjoQqoafyOBZg31MD7TzfrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am adding an updated review I have been a customer here for a few years nothing has changed! Still the same great service and the unit are still soo clean.",
"date": "2025-07-01T20:04:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thank you for recommending us. We're glad Bill and Brian have superb customer service skills. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:40:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "21f005ea-a642-43f3-83d3-496b3bf55741",
"author": "Hazel Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXd_rZH2rYtsLevvIwRnbM3zG5wViWP7iX28QWeNkpMTAGuJL-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-19T21:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Hazel! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57f7cfaa-cfb2-44f7-b2cb-14b91082e69a",
"author": "Dylan Ranger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-oydvspH0MaFJ1zBUykscY4-ZZZObAYW2uNdct90Ht59O4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-12T12:34:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Dylan! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "edc95d20-aa3d-4b0d-ace8-e82baf6f0e15",
"author": "Janet Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnSimWGI53mzW_1blOmTZaFGMQxRMel_Ll2TBtnqcoVxoY6hiW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean storage and the customer service is above and beyond",
"date": "2025-06-06T18:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience. Our team takes pride in maintaining cleanliness and delivering exceptional customer service.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0d34b1fc-01f7-4fac-9921-a62999d8c13f",
"author": "Will Oconnor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN3hsfQr6m9jUPvk8zLkOUyySj8rzVINoH2C0PBXob9SoK3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "A great team there to help. Great Units. Alex and his team make it a real pleasure and easy.",
"date": "2025-06-06T16:27:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Alex and the team provided excellent service. Thank you for recognizing their dedication to making your storage experience pleasant and easy.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "308da941-72ec-4c64-9350-98639a2fafb5",
"author": "Darby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC96yfDM7_yZpKP7uXiTihb5iqpBnidreAFpoug9On-rKZ0z8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-04T20:36:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Darby. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76a63c8f-3966-4ff5-88fd-9d13e97cdbef",
"author": "Emma Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNTLR8HPr-F6pEw-6X1Q5phfoPPnajhKgDJnZAsMNfXXB_aNOR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Couldn’t have asked for a better experience! Easy to secure a unit online, facility is well maintained and Jay in the office is super nice, professional and extremely helpful. Excellent customer service!",
"date": "2025-06-01T18:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great feedback! We’re glad the online process was easy and that Jay provided excellent service. We appreciate you choosing our well-maintained facility and are happy to have met your expectations!",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cdc1ec04-48d8-4067-8c04-c1bc74d8cb6d",
"author": "Josh McKay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzjvrlRdFZByMjcADk4vQKb-i1OgzyVepqCz9sGVleU1Ny=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-31T15:42:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Josh! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efaf899a-5d7e-4b56-87b6-40c3cbc59b62",
"author": "Cassy Dow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLHPymj7i9ALh2DrGZVpdxCmPYQa8ppM3w1e_T_EFh-bYKvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been storing with extra space for years. The office staff is friendly and very helpful. They are easy to deal with and their prices are fair.",
"date": "2025-05-31T13:06:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to have earned your trust over the years. Thank you for recognizing our friendly staff, helpful service and fair pricing.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "50d0b78e-e4a6-4ad6-b793-4dc3e2e67cdd",
"author": "Jalal Muhammad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKxcS9UY_qdJjkRe6epIBeRiIDoA3E6-2uqev5pJ4k8S1har_6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Alex for your help & quick service you are the best and a great client representative.",
"date": "2025-05-30T14:44:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Alex's exceptional service. Your kind words about our team member's quick assistance mean a lot to us.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2119bdab-c1d2-4776-b53c-258e3fcf0b48",
"author": "Citi Smoke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5K9vtNQFe4qgPdG5BKgB1JR8FkdvkuOgl_xaWcweciESYfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really appreciate you guys for the help’\nAlex you are the best and kind for the best pricing and quick service ‘ and also thanks to John.",
"date": "2025-05-30T14:43:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Alex and John provided excellent service. Thank you for recognizing their dedication to delivering quality customer care and competitive pricing.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5365cb89-37f5-4e97-899d-602d3ba562e4",
"author": "Winsgton Ortega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUicIAWUoMq4PjUq9cwDATlHBKtRsnXlhL_2ul05AK0qL8xa0c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-26T18:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Winsgton! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b412c410-1d5e-48bf-948a-3bc64796a54f",
"author": "Diane Peltz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTKTnXpuTmiMBGrj549W9pn4IyJV6xaSiB365I2WCLVyBeQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-23T18:12:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Diane! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d675873-dddf-4c0f-bb62-59e2d6b349a2",
"author": "Mario Branco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNG_NIfD7ExBzr3nD-rIVlurjbdKinC94YA-hrk0WpcjEmvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant people to deal with, and awesome value.",
"date": "2025-05-23T11:48:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback. Thank you for letting us know about your experience at Extra Space Storage.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "304250d6-7df3-47ce-bbd6-d7273eb9f135",
"author": "Robert Bruce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV7NPLHcORdtkiyUe1Q66nvSfbHUOoWwPqUfWZTEvkelYYksw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-15T10:39:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Robert! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16afcf5f-3680-4219-a393-51b1461b475b",
"author": "John Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVq98QvbolROaUAlclm_vrERsd5t57d-FZ4Nzl8CsbdJN7jAc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-11T15:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f970d93-2af4-4922-9378-007759fc5d14",
"author": "Gino Capinu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWd2aLJ1tbCw-sDiZH9EBu2zFMKWXbUkOwrdp2Mr-x5CIz1qRn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff was very helpful in finding ne a climate controlled unit. Great location down from my new place. Highly recommended!",
"date": "2025-05-09T23:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with our friendly staff and convenient location. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43894652-1f08-4be1-98bd-9c2d109107b4",
"author": "Todd Hyam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5Ro19qVL2JBiRcMzpynBKuXCfg8wTn48E9BcjHoxLEAN-0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-07T16:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Todd! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4151ecf9-6382-4ffc-9de8-64930a6a226f",
"author": "Rodney Gomes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl9F_OIcDLNz8Ha4dxsXo-xdf9vkFdQR0NsHoVDw-pwWGikA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and great service, friendly and answered all questions",
"date": "2025-04-21T17:00:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9f8a812-089a-4b15-a5cc-a44c32cb095f",
"author": "Catie Lachance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7AKscC_MCWCX4Ua7j4foyCjblmYXvro_5dXrlWrlZLKi7hRrU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been storing my stuff here for 2 years and it has been a great experience. The staff is extremely kind and helpful and the facility of very clean and well maintained. I would highly recommend this location!",
"date": "2025-04-21T14:47:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback. We're especially pleased that you found our staff to be kind and helpful, and that you appreciate the cleanliness and maintenance of our facility. It's wonderful to know that you've been with us for two years and continue to be satisfied with our service. We truly value your recommendation and long-term patronage.",
"replyDate": "2025-07-10T00:40:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "76c87f6c-c480-4636-9c67-005d0be984b5",
"author": "Sylvia Haney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfW93JKPNe_2UsHvGKnEBL1Qhhr9Zr-nH0SYnpVd0q0-xqxg=s64-c-rp-mo-br100",
"rating": 4,
"text": "It was very easy to get it rented. And Brian the gentleman who was in the office that day was very polite and helped me with everything I needed and even reminded me of things I overlooked and forgot about . Very good place for the storage I needed ddsß.",
"date": "2025-04-20T08:24:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback and are glad to hear that Brian provided excellent service during your rental process. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b7d531eb-64b0-40fb-aa6c-40c351fa1941",
"author": "Jodi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKndS8gB1aBs6g2-GyoUB8WzM5dEwlidrWX0puHsxW784cjKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The whole process was very easy from the initial renting of the unit to accessing my unit. The facility is amazing clean as well !",
"date": "2025-04-19T16:25:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're thrilled that you found the process easy and the facility clean. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "4c133b37-a7cd-4c02-ad0b-ba4e7bbbcb26",
"author": "James Casavant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV72xTDNf7L-vQETWvHU-0gam86kwktLLQqFu3l-Z578cgCw6I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-18T23:40:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating James! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1862fad1-6640-4c70-8f17-a8d86aeaebc8",
"author": "GC Poley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7gVT70kGQT8KsIIwVsC-3-5ggA7Pp0_SYYoJSgnPpsxloJD0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean storage area; excellent customer service; Jay graciously showed me effective, efficient ways to open, close, & lock the roll down door; altogether a very satisfactory interaction.",
"date": "2025-04-17T21:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience at Extra Space Storage is truly appreciated. Thank you for sharing your feedback with us.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "afb689bf-7562-4d54-9a4f-1c85a91b2d64",
"author": "Bonnie surdam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg7QEkY4cInt5xOOwY6rsVXuc3lrt3q7VjAC8AFUcb-zPruA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean and safe facility. Price is reasonable compared to most places and employees are very polite and personable. Oh we were there over two years.",
"date": "2025-03-31T17:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience at Extra Space Storage. Thank you for choosing our facility for over two years.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "8e058845-6f7b-43ef-968e-4c81865c4cb8",
"author": "Devin Brodeur",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9sqDup7kyT5S9CYsTD4vdtrsn-Cdd6dhSoqH9WqKjuwsjBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-17T16:20:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Devin! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7571aae-d23d-4e75-830f-b28d43f0f6bb",
"author": "Brian Schoonmaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_Wr5kJVehgeTQZdpaf0y07JONBV5MYkAzUeAa62X4kqh40g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful. Answered my questions. Showed me my options. Pricing was lower than other storage businesses in the area. Good deal.",
"date": "2025-03-15T01:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Brian at Extra Space Storage. We are glad to hear that he was helpful and provided you with lower pricing options.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "87c49436-f137-4dae-8c17-528b74ce4e9a",
"author": "Ginger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbOiyGt0uVdnyRwpIlk58x5ijDdQ4p3QF0YHEwgQ_fUOnr6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, extremely polite, very professional and friendly.. thank you very much",
"date": "2025-03-13T17:38:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your great experience at Extra Space Storage. Thank you for your kind words!",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3bb41a3-91c2-4e91-af8a-dcdffa797c0e",
"author": "Antoinette Senra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwkMRuitqbcCWHjjGVV5Mv6IhiG40nYJ1BY18panem-WbUYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful. Units are clean. Thank you!",
"date": "2025-03-11T17:52:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad Brian was helpful and that you found our units clean.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ddf3a38c-a34d-4f5d-a747-2bd50ed3c889",
"author": "Michael Crowley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6EOn0xzbyOwf-ZUs8BTZLZnZ8Yeh4Jihlfv3vvIa26cFRHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went to Extra Space Storage in Coventry RI on Tiogue Ave and the customer service was excellent and well informative! A man named Jay was so helpful in explaining how it all works, the rates, gave great examples of what different types of items can fit it what different size storage units etc.. etc..! Very helpful, very friendly. Quaint place with a private woodsy atmosphere to it, being in a beautiful location that it is. Thanks Jay!",
"date": "2025-03-09T02:19:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage in Coventry RI! Thank you immensely for sharing your feedback.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9ae50a01-6639-4d7c-88e5-b53e2d01b0e6",
"author": "Nora McDonagh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUwK-CVC93TuOw0s7gYkTCROv9xTgkG1_sZ2bA7XRbbo2Guw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Feel safe going there you need a code to get though the gate,it's clean & the prices are great.",
"date": "2025-03-05T17:44:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience at Extra Space Storage. Thank you immensely for sharing your feedback.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ee6432d6-72d5-4b1c-a78b-d430e5827795",
"author": "Normand Houle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQnITiRYK4sYjdHG49sZNdzPLhe7aEPhzotEh5RdlFft34xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-03T23:19:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Normand! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad7e625a-80fb-4965-bd11-1982e0285382",
"author": "Wayne Fougere",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItvz0H9F92oyO0NQMBXm6uLnul2BzrDTHtggtiPe7TxZipxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-03T19:13:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Wayne! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f716f590-8ef5-421d-9bf0-f046c7f178a8",
"author": "Brian Seymour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwHFNiaiMDkPQ2wRtcdhtfQioC6y5EeSSadWjFxxyu0TSlBQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Although I was only there for 5 months, the best experience I've had with a storage facility and staff. Easily accessible indoor and outdoor units, mine was 15 ft inside the door. Carts always available. Super clean and well functioning doors. It came with a lock and 2 key which was mine to keep if I wished.",
"date": "2025-02-20T14:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brian! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "bdb71a13-5671-41dc-a218-7193db409f9a",
"author": "Joseph Levesque",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViI6PZoU4hPR5SHPX266_spGHlGBkji3W-58TJOuXgs3mQ3CZj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian, the site manager was great to work with. Very professional.",
"date": "2025-02-20T13:55:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joseph!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (401) 433-7242 or stop by the facility! ",
"replyDate": "2023-07-10T00:40:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82b0f73a-6bce-4c39-8f30-7ae6ee38134a",
"author": "beverly romanelli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlAeWxg2aphEF8kEmoHwzwsYHWYGySvOJgSzUXErfqqCv_jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentlemen that run the place were very helpful and professional!! I am glad to have a place where I know my belongings will be safe.",
"date": "2025-02-18T23:35:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're glad to hear that our team was helpful and professional in ensuring the safety of your belongings. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5bad8055-a84d-43a2-8cc1-9134da04ce0f",
"author": "Michael Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfEZO2va-7mdxlbNKbVMSW6FaqybYZvsPDAg6cezxX4XU1Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a storage unit here was an easy process, thank to Brian. He showed us several different sized units and told of us of the features of each. He was super helpful in helping my girlfriend & I find the right unit that fit our needs and budget. Thank you.",
"date": "2025-02-08T02:03:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We deeply respect your experience with Brian and are glad he could assist you in finding the right storage unit.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22ed9170-bc6d-415c-87ba-896f5101ea4b",
"author": "Mike S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlL8jCMlc0juYgcozLOuJKF628oXxlwiai7fjGM0SFlru_rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is the absolute best. He takes care of his customers and is very professional. I have been dealing with him for years. Somebody give this man a raise.",
"date": "2025-02-05T15:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words about Brian. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "028da10c-7b7e-4ca8-9bcf-0543e043defc",
"author": "Kati Trem",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmiRMRGHiTH37C7-te0KPAZ7R_oZ3pBykP0LLfFulP-aUCb-CP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-02T18:09:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Kati! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75da0d6c-7c95-4125-a04a-0212e8e46f9d",
"author": "Brenda Lee Walsh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOC-xtuY5u8Tje5Ul-ARMGl2M7eK4NYkx3X7OyeDTFdMLCa2U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, super customer service, awesome spaces, nice people & reasonable prices. 5 stars from me. Great experience",
"date": "2025-01-24T18:06:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your great experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:12.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "3405f5a8-d1c0-4922-afbd-8ad18179dd54",
"author": "Douglas Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvco353y46uyIHk9KMHOerd4OEGrfI-2h9XCa4u3cWAuqru4B1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always helpful and friendly . Super customer service others should learn from them.",
"date": "2025-01-22T21:39:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words and are thrilled to hear about your positive experience with our customer service. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df69b67d-7177-430b-a765-de6e77fdcc6e",
"author": "Ruth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInozkBpAgTeFvBwbv7qjyZW2lLjBM-c840v1nlDQSuErS7Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-22T05:37:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ruth! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2942569-ce5a-4d23-a69b-e02351818460",
"author": "karen abramson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7RclbqYmMhr2ZACDP_N3MdmGNWnmQ9ZtNh4lcatP7JTOMrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to rent storage in Coventry. Office staff was very helpful.",
"date": "2025-01-17T22:08:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience with us. We're glad to hear that our Coventry location was helpful to you.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d21dbd5-4c92-4771-be18-a3d92010c349",
"author": "rolling thunder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7CDUk1F6tjFIJqgN_Pp1muZiK1737hyC5cWt8QdDysAwECHkD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service !!!\nPleasure to do business with.\nVery knowledgeable and attentive to my needs . This was my first experience but would definitely do business and refer friends and Neighbors . Brian was outstanding .",
"date": "2024-12-28T16:18:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your outstanding experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "528f3376-a8e1-40bf-8b67-f1e16fe6fe74",
"author": "Michael Martins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBUpjF-ozw3UDjhMnPKTZjR7rQa_lY0Pub_XzNjxM5VuxNtsY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent Service, Great Facility. Jay was amazing, super helpful and kind.",
"date": "2024-12-14T23:19:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your excellent experience at Extra Space Storage. Jay truly is amazing!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "efa13cfd-34c4-4079-8143-a279e8562d7e",
"author": "john silva",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuUh89gAPWrcVxRginzhfH74PNJxv8hQEaZ40ZKQ4TUYxR5yU=s64-c-rp-mo-br100",
"rating": 5,
"text": "The process could t have been more easy and prices are great local to me works great for me",
"date": "2024-12-13T19:17:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that the process was easy for you and that our prices work great for you. Thank you for the positive feedback!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "542f67a7-6ebe-40d2-bc95-f45986b7729e",
"author": "Christina Petrone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjuzgFZHq86st_1jz5KrRYYDTb2OINIHkcmqtFQgOGUmMHrA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-12-13T17:10:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Christina. Thank you for the positive rating. Please stop by the office if you have any questions.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1653862-77be-476f-8c47-6c080564854e",
"author": "Cory Patenaude",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCJGNauBNMIBHWkYpK3mDPVyUf4483K6hyd3MS64smT6o38g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-06T18:42:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Cory! We're happy we could meet your self-storage needs.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28e15e33-8e14-417a-933a-b0c164238001",
"author": "JOHN TOPPING",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDZrebVx6xq4m3NQy1DBW_pNBi5OGcvIOq9jvsGaN8RJjdoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a storage unit was very simple and quick. Brian provided excellent service in a very timely and efficient manner. He explained everything in detail and provided me with all the info I needed to access the unit. I highly recommend Extra Space Storage",
"date": "2024-11-22T17:18:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are thrilled to hear about your positive experience with Brian at Extra Space Storage.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "32fb7bb4-21cd-488f-ae1a-ca26f59460fa",
"author": "holly elkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG_pvlrTAEwHzJ9IkecBpJigXEJO5HrcCUWQG1yhPqKPcgVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice to work with. Prices are too high in my opinion. But otherwise good experience.",
"date": "2024-11-20T21:35:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience. We appreciate your feedback.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "95adb591-9fe8-4602-97c3-3360d20b1c5c",
"author": "Jessica Greer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmxrvaWvg8nvCnVsLiO2KlneXYmThwi1onw5_9vhO2WDTXOz3eQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone has been super helpful and so kind. Jay was awesome and so thorough! Highly recommend this place",
"date": "2024-11-09T15:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words, Jessica! Jay and the team are thrilled to have been of assistance. Thank you for recommending us!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95d3496f-cf19-44bd-9ea1-4261f88982ee",
"author": "Khloe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9vQ6_nAH4Woxdiphf4fb62PyIgp4H2072WDQU-g_V_80POvE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved the service here, the man who helped us was such a nice guy and helped a lot with the understanding of how it worked!!",
"date": "2024-11-09T15:39:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29b6cb64-b863-461d-bb6a-df9677bda0cb",
"author": "Daylan Boutte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyHjff2zM5C3dsLe1SCTyuUUFXZQidJZ2mcA7MMjYGmQBNaEA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I needed a storage during the process of buying a home in Coventry, RI. I picked Extra Space Storage because the close location and ease of entry. The facility was always clean and they provided wheel carts to help load your belongings. When I closed by rental the staff person was very nice and gave me some much appreciated local knowledge. Thank You and I will think of you guys if I need storage again.",
"date": "2024-11-05T19:18:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3f9f4446-25d6-498b-a322-8ab240fc2b96",
"author": "Joe Meyers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS9OqurheUwEe_8gE7wCAx4BJF5eb5ZGt1I_RkKE1UPNr05e_x=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best prices and availability around both RI and MA.\n\nFriendly and helpful customer service",
"date": "2024-10-30T22:51:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Joe! We are glad to hear you found our prices and availability to be the best around. We appreciate your kind words about our customer service.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bd268efc-9d1b-440d-b112-bf98ad49de8d",
"author": "Roy Pocknee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlPKx8Mo2tagW_VoiPuMTQCkpe4sPqDf97o_aEVklnE11VRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was a bit late this year reserving and they did not have a space available. Next day they called me back to say a space became available. Did everything over the phone. Great service Brian.",
"date": "2024-10-25T21:03:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (401) 433-7242 or stop by the facility! ",
"replyDate": "2024-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23a0f504-266a-4c93-b47f-fb235c686925",
"author": "Bill M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGyFBeNF-FtZSEdJfLTA5qdEHnmZUv143c-GCAsDqz_9Sk1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can't recommend Extra Space Storage highly enough! From start to finish, my experience has been nothing short of outstanding. Their facilities are meticulously maintained, and the level of cleanliness is remarkable. It’s clear they take pride in ensuring a safe and secure environment for all their customers’ belongings. The storage units themselves are spacious and well-designed, accommodating everything I needed to store without any hassle.\n\nThe customer service at Extra Space is unparalleled. The team is incredibly friendly, responsive, and always willing to go above and beyond to ensure I felt valued and comfortable. They provided expert advice on selecting the right unit size and even helped me with packing tips and strategies for maximizing space. I had questions about accessing my unit outside of typical hours, and the team was more than accommodating in explaining the process and making me feel reassured about the facility’s security measures.\n\nOne of the standout features is their modern technology. The climate-controlled units are a huge plus, ensuring that my items are protected from extreme temperatures and humidity. As someone storing delicate items, this was a major factor in choosing Extra Space. The online account management system is also user-friendly and incredibly convenient. I was able to manage my payments, check my balance, and update my details all from the comfort of my phone.\n\nAdditionally, Extra Space’s security is top-notch. The gated access and surveillance cameras gave me peace of mind knowing my belongings were safe. I’ve had bad experiences with other storage companies in the past, where security was a concern, but Extra Space truly prioritizes this, making it one of the safest storage options I’ve encountered.\n\nPricing is fair and transparent, with no hidden fees. They offer competitive rates, and the value you get is worth every penny. They even have flexible payment options, which made my experience even smoother. Moving can be stressful, but knowing that my possessions are in good hands allowed me to focus on other things.\n\nOverall, Extra Space Storage is a gem in the storage industry. Whether you’re moving, decluttering, or just need extra room, this is the place to go. With clean, secure, and well-maintained facilities, a friendly and knowledgeable staff, and a commitment to customer satisfaction, Extra Space truly exceeds expectations. Five stars all the way!",
"date": "2024-10-25T17:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are thrilled to hear about your outstanding experience at Extra Space Storage. We appreciate your feedback and are glad to know that our facilities, customer service, security, and pricing met your expectations. Your business means the world to us. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "90e85c59-7d6b-497d-ae59-5f514df66ea9",
"author": "GEORGE TRETHEWEY",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJveetIKUHQFrdjbjgu8Lh1f9e0AETtTT52_WoMCdsfpVhwGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Total great experience from customer service Cindy to Coventry site manage Brian. Professional, friendly and helpful. Thanks",
"date": "2024-10-17T21:08:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your great experience with our customer service and site manager. Thank you for taking the time to share your positive feedback, George Trethewey!",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78acb4ca-c7f6-4684-b887-eb86c16a62dd",
"author": "Nancy Boucher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPLhJNI4CSsOSWMkZvxZMlP4pV76qZVyZ10mnlUlDaCE4veA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill Madara was very professional . His calm manner and knowledge made the entire process easy. Thank you Bill for your help.",
"date": "2024-10-03T16:58:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have helped you, Nancy Boucher. Thank you for your kind words about Bill Madara's professionalism and knowledge.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c274a6a-efce-4e04-9a2b-b942debb6e8a",
"author": "Christine Pavao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmGf-0IZD18Gituv10sPiBBpN2o5R3gYyrYSFkvtRQ0IvTfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-27T14:08:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Christine! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7469a67-8a60-4547-a17b-26458bab1951",
"author": "Crystal Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnqunx08G2Wk1Xreuv1VLdX7r9mdI4tGx2LcbERQHgkCarUhRaLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phenomenal service! Never rented a unit before and the gentlemen in the office helped me every step of the way to make it an easy process! The unit was just the size I needed and all of my items were safe and secure. Would definitely go through them or recommend them to anyone!!!",
"date": "2024-09-26T20:08:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Crystal, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T00:41:25.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "b86101c8-d2a5-49cb-bafd-404eadb02f77",
"author": "cheryle pestana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLs4kRIPoPzq9vYvxCih41db1vgOCWdN2TuirDdY93EJv-agA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and informative. Brian is awesome !",
"date": "2024-09-12T21:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Brian was professional and informative. Thank you for your positive feedback, Cheryle!",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2f106dd-0319-41e5-900f-2c2a1e62c4e0",
"author": "Lisa Uva",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaKtrLnCdEOPbmVtu6j4_B_uqv4amyEcIBhSImEXzBj15Wuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-12T16:29:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lisa! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "232eb331-2c6d-41ab-80e8-94edd684baf2",
"author": "Barry Begos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTc2tR2jfHgdMNYXwMS1m9GsrWqazbL1QhqoAEnNqjYWU_3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communication, when price dropped next day after renting they went out of their way to help and get my rental fee dropped to match lower price.",
"date": "2024-09-12T14:14:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We're glad we could assist you with adjusting the rental fee to match the lower price.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "fb42d21e-602d-4530-a893-955cce1a3a79",
"author": "Patricia Giguere",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaaa1ckVjyrH7X0E_-v-Ase1GqsoVLTvAvlGrtFPKa07LPuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a storage space in a personal emergency on one of the worst days of my life! The personnel at Extra Space Storage were extremely helpful, kind and compassionate. The facility itself is secure, clean and well maintained. Management and staff are top notch and truly wonderful people. Thank You for all your understanding & helpfulness!",
"date": "2024-09-10T14:12:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad we could assist you during a difficult time. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c6880a99-4ad6-42ea-8376-a95373e9e291",
"author": "Elisha O'Mara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX1tQnJXctqhPNm9ICIBXo3iGGLutuEdE_nqJKzuSQoX5sPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, easy access, manager was great. Prices were reasonable compared to other companies I called. Would definitely use again.",
"date": "2024-09-06T17:44:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that you found our facility clean and easy to use. Our manager is always here to help. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "8c204532-4673-452f-ae57-af07387a3325",
"author": "Dawn Donnelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2ARP7Sgph-vYjK6yLh6DwAgqBm_1kaa3hTBRKIHKODM7CDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-31T19:43:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dawn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3b2663e-f542-473f-a441-40e789af6567",
"author": "James Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI049wBqcGljPqIAwZL6pEthE6u9PwekhQT7JFdooHh0OjUWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience. Staff was very informative and helpful!",
"date": "2024-08-30T18:17:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, James. We are glad to hear that Bill was informative and helpful.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bdd4a0c9-3ffc-4b67-9419-6f1e5770e650",
"author": "Kathy Garant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdW2t7sr_47gvwxEvdQzhdpSSVZ24l1sGBM-j0kv0iStNhRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T18:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Kathy! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9575b524-227b-4a4d-a716-8d83e4c44b6f",
"author": "David Mellor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvIPRxStTMooElc6ElzPqztFiopNhXanle7YVmOFMi14MzzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill made the entire transaction very quick and easy he was very helpful he’s an asset to the company",
"date": "2024-08-09T21:29:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback. We're glad to hear that Bill was able to make your experience quick and easy. We appreciate your kind words and look forward to serving you again in the future.",
"replyDate": "2024-07-10T00:41:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e261d355-2200-4bbd-bd18-f87dabdefa6e",
"author": "King Crowley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYoOHXNmXEL3pcmTnBq4pY6-St8-sY-vOkHOYzHLVEPE9PaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was extremly nice and helpful. Explained everything, told us our options and made sure we were comfortable with the unit we got",
"date": "2024-08-05T20:19:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Brian was extremely nice and helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e73f805-b543-4be7-afed-1f8730da8fd3",
"author": "Deb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKt8oWJezJ9jMH3d0sQleAUbRqcXZGlvGy4D755q2AFySLDQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Excellent customer service at the local office where my unit is located. Bill, went above and beyond to help straighten out an acct issue. He was great! They only down side to Extra Space Storage is the price. Very expensive. They reel you in with a low promo price, tell you the increases are minimal and not often but within the 1st 6 mos there was a 40% increase and just keeps going up!",
"date": "2024-08-02T14:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about the excellent customer service provided by Bill. We understand your concerns about the price increases and appreciate your feedback.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8bfa54e8-c0d8-402f-80cb-10f65bf3e165",
"author": "Paul Breault",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYxq4ga8fn7TzacVyKJIf6WJFRzAX6CmL0HGwwKB45vvhXGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to get started with exceptional help from Brian",
"date": "2024-07-23T16:59:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback on our service. Thank you for letting us know about your experience with Brian.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30fbf148-90b2-4d46-b973-4bd1f075fcb9",
"author": "Elizabeth Ann Brink",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnJC-H6beKI6S4ALwO_PZ_zmFqElP0VFtGuPJ5USbkwHITqQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very efficient and good value!",
"date": "2024-07-18T15:38:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is important to us. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ee487a97-76c1-48cf-bae3-a06879d78a79",
"author": "Steve Santilli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlLzNlTORoiVSSXtMdlY1riyX78ApYg7NOAR8MRh2gupillQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dealt with Brian and Bill. Both were friendly and easy to deal with. I had a great experience with that storage facility and will be back if needed. Facility was clean! The only thing I would change is the signs. The dark green blends in with the trees a bit too much. I actually drove past twice looking for it. But I would highly recommend because of the cleanliness and friendliness of the staff.",
"date": "2024-07-17T19:56:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for bringing this to our attention. We appreciate your feedback and will definitely look into improving our signage. We are glad to hear you had a great experience with Brian and Bill. We look forward to serving you again in the future.",
"replyDate": "2025-07-10T00:41:25.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "12256c11-f2cf-402b-b9e1-d7876808ccfb",
"author": "Robert Rock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPgaWgRaAVDMvVeAFTUiaT0qIPys0kmTkiQGtmEmH17jbtzSM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant experience from the start",
"date": "2024-07-17T19:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're happy to hear that you had a pleasant experience from the start. If you ever need anything, please don't hesitate to reach out to us at (401) 433-7242.",
"replyDate": "2024-07-10T00:41:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49f2ab24-2d8d-4cf1-9637-d021db90a003",
"author": "Coley P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKc87FKA8mOedaWjaNgNt34i8f2qt1XxUy_QJYOhKgMA3E1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and bill were awesome!!! Nice place!! Big units!!! These guys were pleasant and dealt with my indecisive self! Thank you again!",
"date": "2024-07-10T19:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the kind words, Coley! We're thrilled to hear that Brian and Bill provided excellent service and helped you with your storage needs. We appreciate your feedback and hope to continue exceeding your expectations in the future.",
"replyDate": "2025-07-10T00:41:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "cbf46dee-d4b2-4df4-afc9-006d82625342",
"author": "Bob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXP7kUcXdIv2KaUjMBgfaLO_Ur63vrNABsRDVZKs1k15ivLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service Promnt Courteous Representatives on the premises. Also Bryan very helpful with all my storage needs.",
"date": "2024-07-06T19:03:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're excited to hear that our team provided great customer service and that Bryan was able to help with all your storage needs. We appreciate your feedback!",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f42bb83a-2651-49f5-a0b5-6ec60e3569fc",
"author": "John Philpott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyvqop3YF1tNhrogPGRxaCfOz3z1ZI12d31DkDnjjE198Tbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The owner called me on a missed payment and waived my late fees after we got it situated. He also reversed a payment on the same day that I was moving out so I wouldn't have to pay for another months rent. Wonderful guy! On tigoue Ave! Extra space storage",
"date": "2024-06-24T18:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us at Extra Space Storage on Tiogue Ave! We are glad we could help with your missed payment and make your move-out process easier.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7c2aa913-2d4c-4b3c-a967-ae8c0308f062",
"author": "Richard Wittel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNXZ2HSrJ5mthLx-nZpldFHF4Ea3umbpaf-2lww925ijAGADvgKA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "6 stars if possible!!\nExcellent customer service and VERY helpful",
"date": "2024-06-21T16:42:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the 6-star review, Richard! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience with our customer service team.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b902ee6-fcd3-4762-947e-b19b556d3409",
"author": "Dawn A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjpYbyRqQ0NC30nI9FrMPhMIBsFL4s3n9601-4CbpUqAduW38=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-16T01:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dawn! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15e5be23-420a-4c92-9dbb-98025b61a16f",
"author": "Michael Fantacci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1IZTeQ_YiMGG3gte8ybQJcxCFvdFAeoM34A4OG9usLUq_g5av=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The guy Brian who runs the Coventry, RI location is an extremely professional employee and super helpful when needed.",
"date": "2024-06-14T01:48:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your wonderful feedback on Brian at our Coventry, RI location. We are thrilled to hear about your positive experience with him.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9509c267-eae6-4eb1-a6ec-07d884be9cb0",
"author": "chris northup",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmz_Ii__3uOw9Vzxc90nDfkKGX7KvH4ntXPM9JtBIz3-9l_vZK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Straight forward, easy and friendly.",
"date": "2024-06-08T00:05:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We are privileged to have provided you with a straightforward, easy, and friendly service.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "761c5c9b-9627-4b9f-811c-f7d0b0c43874",
"author": "zack chandler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsg1VYBRGFLsL2t_5K_EDMUQOpSJv3whfijpebDRKa1Scxsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "All I gotta say is wow !! The service Brian presented me with was outstanding!!! We need more people in this world like him !!! This is the reason why Extra space Storage will be recommended to everyone one I know and I will continue giving them my business for as long as I live in the state of Rhode Island!!!",
"date": "2024-06-07T16:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Brian at Extra Space Storage. Thank you for recommending us to others and for choosing us for your storage needs in Rhode Island. We appreciate your kind words and look forward to serving you in the future.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93d03594-d3cb-43cd-aa4c-95e5ad85b60e",
"author": "amy p",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY_XE_6sRfPmQh4bM4i9lqW_4u5fCcAI1Nbu0QWtDwYxx1FA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service. 👌 Very accommodating and reasonably priced!",
"date": "2024-05-24T14:14:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (401) 433-7242 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6bf15ec8-8e58-4bf1-b624-808fb88bf8c5",
"author": "LoniMarie Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLziBCP2cwdFUT0pRRPUzYJCc8zNbWacX1YVixcXqPlN3hlT8s=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super helpful. Incredibly friendly would absolutely recommend services here",
"date": "2024-05-07T19:18:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lonimarie. We're glad our team was able to help! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af24b8f1-3886-44ba-a6e2-dcf5cec8401e",
"author": "Dennis Grasso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFeL2186eFaosEb22Teypf-zKDntscRufKQeD9NmWjlXb40w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented various size units over the years and never had any complaints with the staff or units. While I no longer require any storage space, I will certainly return to Extra Space if needed in the future.",
"date": "2024-04-30T15:14:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Dennis! We are here to help with any future storage needs! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1889abd0-2d8d-4c06-8156-b280d7eb0ef6",
"author": "DJ TRIP Hennesy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiKqNyxaRGuMta0FkuAoYRwnmZpprOcPL7W40kcrPXa__6Q9ZR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to store your stuff everybody's friendly cameras everywhere my stuff was here for 2 years and it was safe.💯",
"date": "2024-04-29T19:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, DJ. Security is our top priority and we appreciate that you have trusted us with your belongings! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "25e92c38-510b-468c-b96b-e8a62bff9dac",
"author": "Jeanne Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN8vyc8FVpbML6ZvvNB6_e4QGLqbGcI-61iDPsS5z-BOdgkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage unit was super clean and the staff was exceptional as well.",
"date": "2024-04-20T11:39:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jeanne! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "552d9a2d-a460-4706-bd7a-4613168612f2",
"author": "diane angelone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImcOaMubn-ex_nF1QGNPK7RhYOnle9N-d3NA3O77clqbqUMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian for helping the move out process go smoothly. Will be reserving again in the Fall.",
"date": "2024-04-12T16:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Diane. We're happy to hear Brian was extremely helpful! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "445c53c9-3d15-482b-9b0d-fef20730cfcf",
"author": "Brandon Smithey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcyzD1w_acu6vDG-cMbS2JsaIcyXKneFtEiZ62oLyvRNh1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-02T14:56:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Brandon! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:41:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb1d141b-25f8-4e1f-9f1d-d39b8e029802",
"author": "Danielle Ascoli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKReQqp9z0In5CE-LoQ6o2isX7nZV4Oq7wvkrOHz6yjgyPhVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and the gentleman who called after to confirm was very personable and friendly.",
"date": "2024-03-26T14:42:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Danielle. We're glad our team was able to help! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "339d730f-b44c-4b92-ada7-6538f8a30c40",
"author": "GreyHart62",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_JXthd4O1dTHz7suE4ckB_c42Mjdd5Yurc0QpvF-YBFqRGtGm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Bill were very helpful and informative, great service! Facility is excellent, very clean and well kept. My only suggestion to the corporate office would be having overhead lights installed in the storage units.",
"date": "2024-03-25T00:29:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Bill were able to assist you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6a00cf04-b150-442c-8da0-80c3ffbb222c",
"author": "Ermanno Liberati",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2s8BHqAri-NN5B--wD-cxrt1Tz3tUwwoF9kL2o1lukJLdUOM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-05T11:59:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ermanno! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "071f1949-c1a7-4007-8e48-ebfdd85f1de8",
"author": "CHA C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICA13BiUooEqq4F_BqvLUbiIMnD7R3Q4QZPiQI2Zte5i0hUA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean units reasonable prices helpful curious office staff. Brian is the go to guy. I'm very happy.",
"date": "2024-03-03T15:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks Cha! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! We're delighted to hear Brian provided exceptional service. Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6b94a508-5976-4f81-aafc-aa3930e42db0",
"author": "Vicky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkKSW9NPukdK9yhkhIMyuAnFY-hYRSLbPCGRKENB9OPS1kqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brain tucker was amazing with the whole experience",
"date": "2024-02-28T15:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vicky, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 433-7242 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce6f2c69-071f-4615-9afd-7431c2e6dcfe",
"author": "Michelle Formiglio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-IpTdzuWPvZe5iqEZ8uG4KGgjIvrWftLxHp3zwcA7vRdFnPiekg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So far so good. I needed a smaller size last minute and the men up front helped me out. Friendly and efficient.",
"date": "2024-02-20T00:32:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Michelle! We're so happy to hear our manager was able to make your unit transfer process hassle-free! Give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "efa6291f-711c-4849-8ec4-67616d342912",
"author": "Manny Terra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk1kMUcWQVqc0Fj0W_DrEEe_YrfvKz7Nl_mk4310V57sdiiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service, will definitely recommend!",
"date": "2024-02-07T14:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Manny! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (401) 433-7242 or stop by the facility! ",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd70fd72-76a4-4183-a381-91e33374fd7d",
"author": "Russell J Lachance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4sjUqKM4WfPo1ni_hEBi--RgBCZ_Dk1Gry-XrLA4bl1d42Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was good to be back I’ve rented here before and was pleased to see the it is still spotless and secure",
"date": "2024-02-04T21:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Russell! Don't hesitate to reach out to us at (401) 433-7242 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:41:41.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "a3211c92-3103-41ee-930f-653ba6a4227b",
"author": "EJ On Thames",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqkimKCO6uFRELC8JSEtk_Nczw5aB06Q9P6IGC-jI15W-rNes=s64-c-rp-mo-br100",
"rating": 5,
"text": "the team was very nice and professional great experience",
"date": "2024-01-31T18:50:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ej. We're glad our team was kind and professional! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77d049bb-4d68-4b90-9ece-d6575e1b212b",
"author": "Robert St. Jean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU83vqRlhxY-w4b3STw_TtfLSa71FhvcuRkiNaCzIXwGWQXWs0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The application process was quick and easy. The monthly rental charge was quite reasonable for our temperature controlled storage unit. Plus, the unit itself was very clean.\nBottom line, I highly recommend ExtraStorage for safe storage of your personal possessions.",
"date": "2024-01-15T19:02:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 433-7242 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9ac5cd58-659c-4c8f-8324-4ff35e5a7e78",
"author": "Ang L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNnXHQvC5Tugn-_OPcO7JrzsuWVgHujOGCqlXTwnxvKo2spqb-=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve said it before I’ll say it again, these guys are efficient and pleasant to work with! I recently needed emergency storage of half my home and was able to secure an adequate unit in roughly ten minutes, painlessly. 10/10 recommend!",
"date": "2024-01-15T15:04:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Angela! We're happy we were able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "0c99c725-ba8d-40f6-9e44-5c686faf190a",
"author": "donna venticinque,Goodhart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuaCCxo5KluGSepPGpvBoJHR6_HhPedALto8i2LkVpSwR2td9LNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-06T13:06:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Donna! Please stop by our office or call us at (401) 433-7242 if you have any questions. ",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b104e3f5-73e5-4560-aea0-f849b2e65fb0",
"author": "Matthew Negrotti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILZuThANIR90cfFvcReoBIBsATYUd3wE9uLpd5DXtfZrVKYg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-01-02T20:52:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Matthew! We're thrilled you chose us for your storage needs. ",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d521091-dbf8-4bd3-b078-c7457fca4363",
"author": "Richard Wolfendon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8WvuNl4x0CDrTONwkxLqanERRPS7lIlIecePibFldqRHE4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-31T15:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Richard! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d327258a-d534-43ea-9548-1c44dfc3b94f",
"author": "Mishelle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiKmne8InS6Kevg8fB41ZbCVfzogPeFLTUpYdTH6DFNJeKUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-23T15:19:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Mishelle! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:41:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c325d57-cfd0-4d15-81e0-650d47ae9885",
"author": "Sarah Swan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZJBUkAPOjLFSX6iXhAr-0Jeh7cf44Pa8e6xQ-xPZzyhj3iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean units, convenient hours and incredibly helpful staff... Thank you!",
"date": "2023-12-20T17:37:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Sarah! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8bf7f1c5-f73b-44e7-9364-071fb530934e",
"author": "marissa valfredo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBNbkUO_zfgr5jgZEsyyKLRJtp6MVwHSJiSrlMxyTH11Cqhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great guy great prices",
"date": "2023-12-12T15:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Marissa. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e8e70092-e32d-4ad4-aaae-b75fc99d34ca",
"author": "Victor Knox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTEL4QM-m0dmFNDCmyfjvW3RWCnw8EWD-OgA-e-V9qVUxaXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra space has all sizes of units to rent! Theres alot of space! The staff Brian and Bill are extremely friendly and they go the extra mile awnsering all the questions I asked with a friendly manner! Brian and Bill personally go around this massive facility keeping it extremely clean also making sure you feel comfortable an satisfied!\n\nYou guys are awesome!!! Keep up the great work!!!",
"date": "2023-12-10T21:12:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Victor. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and Bill. We want you to know that we are here to assist you with any further storage needs at 888-storage!",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8939c42f-5b20-4360-8685-415a97066af8",
"author": "Bea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS8WzAvuBwtNTF6-eIC5pouVUVLzzGbrjlxOYiT8I1IR_2OA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-28T01:04:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Bea! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (401) 433-7242 if you ever need anything. ",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0d0550b-7093-4665-a9e9-6ff0da83dbbd",
"author": "Billiejo Oxx",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0kUXrOutRRwQE3D46SKtN7bO7jZwWmKqLHBmb7VepuUvveX0d=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-11T15:17:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Billiejo! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6daf847c-48ed-450c-bade-3f00f2f0960e",
"author": "DeeZ NuttZ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMPSrX0ouwLU9loMIFqHs9_nwAD6aDbmuR-iXxDnzekXUwrrDEpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very polite and clean easy to set up thank you",
"date": "2023-11-10T23:54:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Deanna, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "98f0dee4-8aa2-4aa2-bd1b-0a46d0ad0217",
"author": "kerid park",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkG_7ZN2YM4QmZsJMKgRS9dV37dw-4U3oAzVXpMJ1Hc26WcBVZKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place, service is unmatched, units are clean, security is present so you can be sure your belongings are ina clean safe storage container or spot. I have had several units in this facility and all have been A1 i wont go anywhere else",
"date": "2023-11-08T15:53:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Derek! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "d7cc9bc1-6239-4aa2-86e7-be08070ab485",
"author": "Donald Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUySCtJmj5whCg_m2x6XeBc2N0KpLtoytq93PP2XRYUGpJfuiM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store stuff! Clean and easy access.",
"date": "2023-11-02T21:33:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donald, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "542db86d-d240-472b-9006-ac7705ddea4d",
"author": "Robert Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5901gtxT28YuYOXGpkbvx6ZZq53z91_1g5fxUU4U0CqJLsQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-10-24T11:30:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your rating, Robert. We are so happy we could meet your storage needs at Extra Space Storage. ",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d91dad4-5dc6-4dc5-9953-c9fecbd2ee97",
"author": "Roy Pocknee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm9IL7iP18OuPoCqvBjvhSFwwmy8lXQNeoTvQve4upXttl4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed somewhere to store vehicle for the winter. Excellent service, Bob took us to see first unit, but too short for vehicle, so showed us next size up. Returned to office and set up agreement. That simple and efficient.",
"date": "2023-10-22T16:28:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Roy! We're committed to providing excellent customer service. We're glad Bob took you to see the first unit and showed you the next size up. Please give us a call at 888-storage if anything comes up! ",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c43635eb-200f-48db-b5b8-22a94029939a",
"author": "Bethany Cipriano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX04-LuDHghAfseFV7Ylndqr3yB63g1XungZwunMIJl4zIkrnGi=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time renting a storage unit. The staff here are extremely kind and helpful, answering any and all questions. No rushing you through. I felt safe and comfortable going in and out to grab my belongings whenever needed. Also very clean and well maintained. I would highly recommend them and I would use them again for sure.",
"date": "2023-10-19T14:20:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bethany, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are thrilled you have felt safe renting at our property. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "53ce2864-e240-4b7f-8b15-154079891662",
"author": "Alysha Gouveia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0_iIjbgdZxqXvAheQbQKKdv8Qm-Es6jg8Sws9qht-FinwD76YTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice, and definitely makes you feel welcomed, customer service was wonderful, explained everything along with communication details. Would definitely recommend! :)",
"date": "2023-10-09T16:11:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alysha! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c1300f2d-a6a9-412c-b019-f28810f4c80b",
"author": "Jon Ohare",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_wyPRRjyOy1_K3UTF1YLj2u1hTaPFae_Hd-aYRC0d3XE5=s64-c-rp-mo-br100",
"rating": 5,
"text": "The rental process was straightforward and provided convenient access to my things close to Rte 95. Moving out was equally convenient and they pro-rated my last months rent to my desired move out date",
"date": "2023-09-26T17:12:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jon! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!
",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c8dc2e38-4c9b-4c04-9caf-67e8b95ae581",
"author": "Richard Crowley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfITe7KfhMx0XzEdy_KDOkY43hAKWAWT4np9ioehCzV3LEdmHS=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-09-26T14:48:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, thanks for leaving a rating! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:42:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d7d31af-3e41-47eb-b60a-2a8912b31107",
"author": "Tony Picone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSeLHr79TrGPvqzU04So6GDdRzE-HKb-IBbCsV3WNpumwKIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great transaction to rent some space. Handled over the phone with Bill, then received all the documents via email for electronic signature. Very simple and efficient.",
"date": "2023-09-20T23:25:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Bill! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cea94b0-f06a-48b0-9853-6282ee12ae59",
"author": "Brendan de Kenessey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm49RRkaq3GmtCZmfSdysxE32s_h6WThlNoRsxEZiSjXtjdjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and communication and clean unit, easy to move in.",
"date": "2023-09-08T18:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brendan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "326056d6-a0cb-430d-839a-fadbd3c8be9d",
"author": "Susan Coelho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiIykr1oiJ29eL9-4K8MCC4purycLsj4znjHfblc6GesTtTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Extra Space Storage. It was an easy process to rent. The climate control unit I got was clean and most important bug free. When I was done with my unit, I just let them know and they closed my account right away. No hassles or overselling.",
"date": "2023-09-07T12:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Susan! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2ff8e546-a1ab-4aef-a150-c9d2433d2fa0",
"author": "cajua montana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMpYX0l_bgxAst2SIdXt9Q80nN-lbRsX0kf8I40zPyvxOt9AYnbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have rented space from this business in the past. The facility is always clean and well lit. I would recommend a unit on the lower level. It's easier to access.",
"date": "2023-09-03T20:45:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Cajua! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "e8a8bdb8-ec9f-4f47-8ec4-266b5b188299",
"author": "Jill Kiefer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6UMBXRWL964p2uclKsfq1vJ_P-K0m-1zhAtWgXzeZ4UiAjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! They make it easy and convenient & great staff to work with!",
"date": "2023-08-24T16:26:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jill! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 433-7242 if anything comes up!",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1537107b-ecaf-4092-8d72-f5fded6fe45f",
"author": "Cheri Kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbV7Q9PkZ9gsrEM5ZJPe2Gxs12silqEKmtCk_9BkquhW10E0zu=s64-c-rp-mo-br100",
"rating": 4,
"text": "Bill was very helpful with getting me setup with a storage unit. He has excellent customer service and a great personality. I wasn’t aware the offices and storage facility were in separate locations, but it was convenient and right down the street. I could’ve used a map to find my unit though. It took me a bit of wandering inside the building and relocating my car, but it was easy to access and held much more than I’d expected which was a pleasant surprise. The process was pretty simple as a whole and I am happy with my experience.",
"date": "2023-08-13T20:20:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We understand that finding your unit may have been a bit challenging without a map, and we apologize for any inconvenience this may have caused. We will work on improving our signage to ensure a smoother experience for our customers. It's great to hear that our storage unit met your expectations and even held more than you had anticipated. We strive to provide ample space to accommodate all of our customers' storage needs. Thank you again for choosing Extra Space Storage. We value your business and are pleased to hear that you are happy with your overall experience. If you have any further questions or concerns, please don't hesitate to reach out to us at (401) 433-7242.",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "10002940-675d-46e3-bf87-baaeea2514cb",
"author": "Jon Goodreau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSg__aQVGipJ2cLFvtqRLUP3HTwyeDNJZMpRVTF5uo7O4IPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-12T18:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jon, thank you so much for the great rating! Stop by our office or give us a call at (401) 433-7242 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68281241-da0b-4fd0-82ae-ebdebca2a2a5",
"author": "Steve Proctor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ5z1uHcUFt4q-e0Qo1PXvop0RpFSI-naZ39voz1nDRvtMLvof=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with the gentleman at extra space storage. Very helpful. Would recommend using them. Once again great experience.",
"date": "2023-08-12T15:45:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steve, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 433-7242 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3684539b-d300-4468-99ba-04b08a918406",
"author": "Raymond Angell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURBQta2yHh0Lh-BHZ7avf5NKwKuPv635L9hx8et0GQx2YkGpvY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy and pleasant experience from start to finish. Clear explanations and pleasant representative to work with. Will recommend for people in Town for sure.",
"date": "2023-08-02T21:48:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Raymond, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation. Give us a call at (401) 433-7242 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "622f6457-36cd-4f57-9e6d-53a7a2e3b0d1",
"author": "Christina Darcy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5SSiBSVFY8Y1Z2-RHYpyM2ESt28OwbZDKQoahmwNOm7USjiOG=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Storage units are in the safest most secure location imaginable in Coventry. Super Friendly and helpful staff. 5 Star Storage Facility.",
"date": "2023-07-15T16:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Christina, we are so glad you trust Extra Space Storage with your belongings. Security is our top priority and we are so happy your experience reflects that. Call us at 888-storage if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-10T00:42:11.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "44056128-0d8a-47a2-93a0-264ae4df2928",
"author": "David Padula",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK-RxekYkMiKV8I4JrQUSD_lUN4ipZOZ17lr9kE6nExn-yyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the 2nd time I have rented a storage unit from this location and each time signing up for an unit online has been painlessly easy!! This time I signed up for the 24 hour access that they now offer and it has been a blessing as I can take my time bringing my stuff to my unit without having to worry if I am going to make it before a certain time. I have always found the lots to be clean, clear and units also clean. Their properties, units and office are always well maintained. When I closed out my first unit last year, it was a breeze to do online. It's also good to know, that Brian, who I have met at the office is always happy to help with any questions you may have. I highly recommend, especially if you can catch the specials they have, super money saver!!!",
"date": "2023-06-28T06:08:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "David, Thank you for taking the time to leave such a positive review of our Extra Space Storage facility! We are thrilled to hear that renting a storage unit from us has been painlessly easy for you, especially with our online sign-up process. We're glad that the 24-hour access option has been a blessing for you to have the flexibility in bringing your belongings at your own pace. We take pride in maintaining clean and well-maintained properties, units, and office spaces, so it's great to know that you've noticed and appreciated our efforts. We will make sure to pass on your kind words to Brian, who is always happy to assist our customers. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:11.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "69bebca1-2586-4c6a-ab20-1b37022e67dc",
"author": "Miles Alt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZev8kd2-Geekqd4cVG77k7qayaNYS_cjmTP4URa9QqqD9nw=s64-c-rp-mo-br100",
"rating": 4,
"text": "I rented the 5x10 storage unit and it's perfect for my needs they were very helpful and very courteous and hooked me right up and I thank them",
"date": "2023-06-27T13:31:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Miles! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:42:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ca21174-aa84-4527-91a8-123a91ac75cc",
"author": "Asyaina Beverley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqJERVLXgr0VyHNtLx5Fu6V2DfXD52dDq_VqGxzfyy6sLDr9Iv=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guy I spoke with was very pleasant and very helpful and you can tell that the help is very genuine",
"date": "2023-06-24T13:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Yaya. We're glad our team was pleasant and helpful! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93c0c0de-0013-4e95-aab0-dc16c9d01d04",
"author": "Dawn Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuKRGBnVtpmhAAeg16FKji-ZHeGEybSNhDT0I65n87_UNYaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely polite and helpful!",
"date": "2023-06-22T21:09:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you found our staff to be extremely polite and helpful. We pride ourselves on providing excellent customer service, and it's always rewarding to receive positive feedback. Please let us know if there is anything else we can assist you with. We appreciate your business!
",
"replyDate": "2023-07-10T00:42:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ebb7512-f9de-44d8-b3e3-24e1bd32c0aa",
"author": "Jen S.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTFXGKHgENaIcrP2wpUEgkfj31k06Givftq4sCJw6BXcW3OBip=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian for your attention to service. I felt nothing but confidence once I arrived to check in that I made the right choice for a secure and accessible storage option for my family. Thank you!",
"date": "2023-06-19T22:35:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Jen! Providing renters with clean and secure facilities is our top priority. We're glad Brian was able to meet your storage needs. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3dd6bdf8-c99d-486f-910c-3d6121daba2a",
"author": "Emily Jennings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVhL8S4RZpjTi7KxnN14gXi-SMdi6snPfrKOmLA0SILa_vxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian helped us rent a unit today! He was extremely friendly and professional . Units are nice and clean. 10/10 would recommend!",
"date": "2023-06-17T17:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emily, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with Brian. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6467dbb3-1154-49d6-ad94-1adc99ab6589",
"author": "Kurt Jacobi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLp4B7l0JuVbawvr8vMyjrojJPT1jEXpOIL_OT7N1dUTxImCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentleman working at this specific location was a great help to me several times. Fabulous!",
"date": "2023-06-16T13:27:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kurt. We're glad our team was a great help! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13745c57-fdea-4f65-859e-8d40a002e17d",
"author": "Kimberly McGee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv9HKFXNU9zqN9gQ8DN8VfzWHjXWjDg-V1wJ8p-oKIjbU-XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility, pleasant & helpful staff and very upfront & clear about charges. No hiccups when we moved out (no unexpected charges or run around). Secure location. Would recommend to anyone.",
"date": "2023-06-03T16:18:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kimberly. We're glad our team was pleasant, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a4e7be18-13ff-4c9b-ba62-187a00d653f3",
"author": "Paola Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtI7PzUbXAXWy2LtknDzHM5FB14e-nefd6KHxYMaGIEpJDK8zzqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff!",
"date": "2023-05-24T17:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Paola. We're glad our team was able to help! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cad6d430-67de-4da7-914d-5ac7c4f595f2",
"author": "Moira Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtrz6xOJdjPtJLZgNzQ3e7mr1QvQajzN483yuzdjXUPS9DMOfSmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great units and very professional staff who are friendly and accommodating. They truly put the customer first!",
"date": "2023-05-22T20:46:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Moira! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41bc23b6-cf2b-4b65-af75-3d90b1d5bd28",
"author": "Surf Life513",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMFLuCtn9NtLCpSEQp2zjNFZNOz2XscKCONRifWfQk3yEOpLfR=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great place, but a little expensive for a really small storage that I was renting.",
"date": "2023-05-22T00:33:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Surf Life513. Thanks for the positive review, it means a lot to our team. We're glad we could meet your storage needs. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your rental rate further at 888-storage.",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c3147bb9-8498-4d87-9810-e790e355c787",
"author": "Abigail Link",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqesU2EvVwXORYq6vsG-aHXKKe7JADYlSIZMF5R9tTW22gbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super helpful and made it easy to find my unit and figure out how things worked!",
"date": "2023-05-20T02:13:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Abigail, Thank you so much for taking the time to write this wonderful review of Extra Space Storage. We are thrilled to hear that Brian's exceptional customer service made your experience with us a positive one. If you have any further storage needs, please don't hesitate to reach out to us at (401) 433-7242. ",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1bfad7f5-426a-4838-a0f0-c609597fb403",
"author": "Paul Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDUAP4tzFv40JJzCsee34ySEAnBLUH0pM872qWghXfwNjp6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "great service, sales rep very helpful. Brian Tucker was also very polite and answered any question I had. He is an asset to your company!",
"date": "2023-05-16T23:42:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Paul. We are glad Brian was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb26f831-6a73-40f7-977f-a64341292d4a",
"author": "Ryan Clifford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfiHK6RzboCokyVc68KceQQdRZrPMGBe05ps6W3Nc1HYUJSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-09T22:04:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ryan. Your rating means so much to us!",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb99888b-c505-4ab4-aa62-254c51d7c6ad",
"author": "AAA",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqHtom2zHLx1xsVxzZ1U45Bzu0fsOarNp3sAxDP0pJvZ8t9es=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-05T13:55:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aaa! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c31c18b1-c79b-4b88-82cd-3b93912faba5",
"author": "Michelle Sears",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJonEGI8HUzT8obtqxEFU_LhTo_ZbYcRxYEcnYVXQFPljy0CQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-04-26T14:40:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating, Michelle. Please call (401) 433-7242 if you have any questions.",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "304e1b16-4b4b-4103-b170-09ae2eba1808",
"author": "Lynne Lovstad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8odnNM6aXEbAfvR10gf3Vn0udNw0q26PI6h_BJhnA8LCtow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our experience with Extra Space Storage was very good! They are very helpful and accommodating. The storage unit was clean and safe! I’d definitely use them again as need be!",
"date": "2023-04-25T20:53:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lynne! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! We are happy to hear you found our property clean and secure. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8a292b76-74a7-4942-8fcf-1bc9fce5e9bf",
"author": "Jose Fajardo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWlfObvAXd6PL0NGvVop1YvQ-abt2VipxZKUsFjaXJY3499N0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage was very helpful when I was in need of a large unit (10 x 25) in order to quickly empty my house on which I had received an offer. Thank you Brian (Manager) and Bill (Assistant) for your help. Deacon Jose Fajardo (April 2023)",
"date": "2023-04-24T15:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jose! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Bill were able to assist you! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f046f805-5893-4cde-ad97-9d00f603c5fc",
"author": "Deb Vigeant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISdDtl_OZEZzI02WDu2fvnjJh5A0OlzQPoWJ2N6-ROTIMAaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful and friendly. I'd recommend this place. Thank you Brian",
"date": "2023-04-20T21:07:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Deb! We're so happy to hear Brian earned us your recommendation! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03d6beec-6207-4cb2-b4a7-d19295cf86b7",
"author": "Michael McGreevy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2aaEfCXxoK8TuWTGgFuebENUDm3vEN2sBG_SGnnmu7noXjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a larger unit after selling my house. After moving to another house I needed to downsize my unit and eventually didn’t need the smaller unit. During the whole process the gentleman at Extra Space Storage was exceptionally nice, friendly, professional and accommodating each step of the way. The Coventry location is very clean, well managed and gated. Would definitely use again if the need for storage arose. Thank you.",
"date": "2023-04-17T19:22:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad our manager was kind, professional, and could accommodate you to provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5de8152d-a211-4881-896e-e466db20b1c6",
"author": "William Singleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUFzumJD5QfPf4xXQUvwXKvOAPoe13rLghB4BRivST5orPKDtGuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-15T04:19:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f9ea8bd-cd9c-403d-a963-b4343414bf7f",
"author": "William Singleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJxQNFjuJ-leqqTZNYC5Z9YovHxI6SZSNDG1HIoyhvtPUBE_Ga=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Used their facility for three and a half years. Never any problems, clean, and great staff. They did raise my rental fee about three or four times though.",
"date": "2023-04-15T02:05:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "6a86e3b0-d548-4084-84f1-8cad4a99560f",
"author": "Shannon Joslin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBPRKyZtScHXaEYlonc5jLgr4eCNp0Q8a8jJ9EP3J3mTKn4w8N6A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian was very nice to talk to he showed us where the unit was reimbursed the charges for the lock right then & there Clean to",
"date": "2023-04-13T22:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Shannon. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:18.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "4a6f0b23-190c-44f1-bc66-53438f6f328d",
"author": "Bruce MacDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlUlSSYeO0Chv-fLoJcbEafI2yraDWqWy_oQWxqGzQSAA5KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "friendly and easy, helped me through a big move.",
"date": "2023-04-13T15:54:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bruce, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9430d44-887c-4f15-8354-6a2c75690644",
"author": "Brynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTQOapT_t1GkVTa1TnC9wek_HDavIXmh3BT7gdmWqZ5ncQ8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean storage units and great staff.",
"date": "2023-04-09T22:18:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brynn, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the storage units has been positive! We think our team is great too! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e22cec52-8206-4f87-ae90-c50a76561063",
"author": "Kathleen Melfi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBbnnBtC7NlAunL5Fs_eXDuD_Fe_vEDjhFU114YjcwGHM8aQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I went to this location for a storage locker expecting to pay an arm and a leg. I met Brian and he was SUPER friendly and polite and not pushy at all. He offered me services that I might need and told me if I needed something or not. He actually cared about my needs and shown me TOTAL respect. He explained to me that there was promotions and the best way to save money. Again showing he cared about ME. Brian went over the entire contract step by step and explained every question I had. You don't see that anymore. Ultimately this was the best retail experience I have had in years. I left feeling good and knowing I saved money and kept my dignity knowing my belongings absolutely safe and respected.\nBrian show me lockers and the one thing I didn't see was mice droppings like I seen at other storage places. That was a huge important determination for me to rent here.\nIf your looking for a storage facility this is the only one you should consider. A+ all the way",
"date": "2023-03-23T19:43:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Kathleen. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Our team is here to make sure you have a great experience while storing. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "9e37b6c8-aa52-49d4-bd48-420081628bc1",
"author": "Mildred Shelton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz9gj3w-pCQnXwricQ2xcHf-CBmHZGLuYl6hxb8VWSjNBvXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to rent a unit. Clean and convenient. Bill was a big help.",
"date": "2023-03-20T20:24:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mildred. We're glad Bill was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4703c960-9843-4fc3-bc67-bcc3b084ecdf",
"author": "Jade Daly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt5DwgQjj8ffBw5WCGC9M2ae5t6WdSquAI2i8hbzrk-D1NUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We checked out a lot of places prior to choosing Extra Space Storage. We were able to rent the space online without any issues. There was excellent communication from the company (emails, texts, phone call). The manager was very nice and showed us where our unit was. The facilities are clean and the prices are competitive. I was pleasantly surprised at how high the ceilings are.",
"date": "2023-03-18T21:40:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jade! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "dd7a3d9a-dc11-43cf-ba02-b14ce9e34aac",
"author": "Oluwa Odumosu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxJQyraHWxUocJif0np7jEC6AxIwZ3cYRIqVvXodHKYyCV2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great team at Extra Space Storage in Coventry. Brian was incredibly thorough and accommodating. He answered all my questions and made sure I had everything I needed to safely secure my belongings.",
"date": "2023-03-14T11:06:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Oluwa. We're glad Brian was incredibly thorough, and accommodating, and answered all your questions. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "9cafd165-ae6c-4987-ab9c-8ca1ff5ccda0",
"author": "Anna Bunch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4k_f_aJdL4Oq-Vh-8JIHzPNd3HkcoFycHbQUP4i27sRKYoA_uzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T20:11:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Anna! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87c30626-9b4a-4aef-8cef-84cfe5593410",
"author": "Amy Cardone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWd4fKFHZ5TJGxSsl3vOx1g_GeUVFgzc1oOCC-OGnVADlXoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-08T21:29:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Amy! We are so happy you had a great experience. If you ever need anything feel free to call us at (401) 433-7242.",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9a67cc8-b4d2-4159-9ffc-6011d9debb86",
"author": "Megan Mockler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUL1UVovllVBAZlCFOyk02MPXsLnB52McjrKN8NGMOnb514_uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "As soon as i walked in Brian was so welcoming and polite! I couldn’t find my unit since it was my first time checking it out and he said, “follow me it’s right around the corner!” it was a street over not far at all but the fact that he took the time to take me and show me where it was - now that is customer service! he was very thorough, kind and knowledgeable! i had a wonderful first impression!",
"date": "2023-03-08T00:29:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Megan! Thank you so much for the positive review. It's wonderful to know Brian has been polite, welcoming, and knowledgable to work with. Thank you for the such kind feedback. If you ever need anything don't hesitate to give us a call at (401) 433-7242 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b05080ba-8cbb-4146-8835-f068875b588c",
"author": "Heather O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbe0YwBr_PPjeVDb3UodUPZHkn6CoujWegWxiDhtFhuG8FxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Establishment is extremely clean and located in a fantastic place for me. Getting a storage unit online was simple and the office called the following day to\nTouch base with me, to see if I had any questions. Fantastic",
"date": "2023-03-06T16:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "efa7dd06-f46f-4318-9742-d546be64cae4",
"author": "Ann Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFRXQ9U1k3hZMq2YwSbBtCKaR0jvASOnMQsI_kwc_OtJa0gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent help and very easy to book unit. facility is clean and we had no problems with access to our stored goods",
"date": "2023-02-28T11:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ann, thank you for your review. We're glad our team was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need anything in the future!
",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "4356a908-7ee6-4291-944b-a2716af7c484",
"author": "Carolyn Barry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTtSYtTIUxhdjnFZIfi2tpbkfPB-iK1ubRanFPQlmvMj0QWqE3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-27T18:49:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Carolyn! Call us at (401) 433-7242 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44ae006c-53e2-430c-ae8d-5bf987c0dd29",
"author": "hailey leeming",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC9rgJEHcQj_PC5zDpMw9Fn2qDTuLQej4ZyFCfvLrgKcQDBkCdRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-27T14:59:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Hailey! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "311ce979-8fed-4ccf-9a77-0ca122e79de3",
"author": "Kevin L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZ9JfafOYC6wHWy6fh4FsP9LyuKGc9KJ5HtPbegSzCM_HZyV_jQQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Friendly staff,clean units and easily excessble.....Great monthly reminders.",
"date": "2023-02-25T05:20:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kevin! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8e1a173f-2761-4a69-b9d9-31d10746e43d",
"author": "Jeffrey Corey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBI0yusLiKfPYKIZXOSW5Hl64EM8xBX-9bPynwYIs_iLKIOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had zero issues with these guys. When it came time for me to move out, I had personal problems making it hard to get out by the last day for my payment period. I was charged for the next month’s fee. They worked with me right before closing on that final day and gave me a return, even though my unit was still occupied. They took my word in good faith and I was able to get the rest of my property after they had closed for the day. I would recommend them to anyone in need of longterm storage.",
"date": "2023-02-24T17:13:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jeffrey! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 433-7242 if anything comes up!",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "24661a45-cef0-48c7-9506-dce6099c88ba",
"author": "Suzanne Bourdeau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0gNvzkqS6byzpUjWoAIIQXS4i_AJO27EUh3MYHU9fEGux_5KV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian was so helpful! His expertise in storage units was fantastic!! Great customer service!!!!",
"date": "2023-02-22T23:42:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Suzanne. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "142476d3-6b15-4618-982a-f3844eafc089",
"author": "Stephen Skenyon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRKs3Whyug70ph15IiawqU6450XH7codT85aoCfr6Eil6Qpxnn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and great value.",
"date": "2023-02-21T00:25:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Stephen. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7039354a-f67a-4afb-838d-b5e557c57bf1",
"author": "John Falvey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJw2yQKeAYTbuH-l7loYZgGy3u4bBP-jnk-XCWuZA05p3hRiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "As I was going through a rough time in my life I had a need for a storage facility. Brian was very helpful. He went out of his way to be supportive and offered tips on packing and use of his very clean location. He made a big part of my difficult situation very easy. Thank you Brian",
"date": "2023-02-16T18:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, John! We pride ourselves on having a friendly, accommodating staff and are so happy Brian was able to assist you! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2a6b4d81-0a94-429e-b28a-0d477a46be9b",
"author": "Steven Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvcqC5ZgbJM3JWARwme2laGDyr6qnU_12078YvcrCD-r-P4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian made it very easy to get my storage unit. Quick and efficient process. Facility is clean with easy access. Highly recommend extra space storage if you are looking for more space.",
"date": "2023-02-14T14:59:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Steven! We're so happy to hear our manager was able to make your rental process quick and efficient! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:50.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "36f5bf21-e216-4a51-a16a-bd7a01caa43f",
"author": "Tarah Gallagher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7cb-tZfcXhoWvKOYW8e3ITq8Ae1LCfLOAcQlyxB80ZfXSgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Bill are fantastic! Super friendly, such an easy process and they even personally bring you down to your unit! Highly recommend!! Best price around!!",
"date": "2023-02-14T01:23:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tarah! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Bill were able to assist you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ffc5e2cc-60e9-43b9-afbb-8bc6078dacd8",
"author": "Asha Spivak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdebjyDc4u7jNb2F6ele85WFnS7m1AUmlV1nXNL0BpEEk33A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and storage! It is also cheaper to store here (particularly trailers) than other places in RI, if you are willing to drive a little farther.",
"date": "2023-02-01T22:12:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Asha. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "345b6327-74ea-45d7-8d62-6065d91219b1",
"author": "Angela Eder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGbSWP6u6VafCgf01JrHX_acnf6H7MRABJA3xXC_2CUDGhpdOn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Security, office on site, fenced property, indoor and outdoor units. Affordable",
"date": "2023-01-30T21:52:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Angela. Security is our top priority and we appreciate that you have trusted us with your belongings! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "295b2002-3146-4598-b879-efbfea4d000f",
"author": "Sheree Hebert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKF4x_dfF3ARE6E9diVJn35_SBobeR7kY08QQc52gkRRQE4MA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very happy with the storage facility. Very clean and temperature controlled. Would definitely recommend and will use again in the future.",
"date": "2023-01-30T20:32:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Sheree! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6aadd14a-74ce-47bd-8916-70f21e1b74f0",
"author": "Ellen Booth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcktoar01gaZVELXf8KoYlk779gN2k5UhG-_Jx2xM06JfbEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super friendly and helpful!! The place is clean and with dollies so moving stuff in is that much easier!! And very reasonably priced!! Highly recommend!!",
"date": "2023-01-28T18:50:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ellen. We're glad Brian was super friendly, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "52e5f2bb-2f9d-4e9c-bf5c-c9f9efc93462",
"author": "Derek van Lent",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHXMTBixcQLBKBKiq5MGf-47qUD86uEJa2xZstXpwwLYK4xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-27T16:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Derek. We appreciate your positive review. Please call (401) 433-7242 if you have any questions.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4ca65dd-8222-40ac-aacc-8b1f375847cf",
"author": "Dave K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHqXqEOsDmius7KUXWBPAc2-bWGg-PiMmzu8IMbEIwgyES6YYJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and easy to acquire, inexpensive but not low quality",
"date": "2023-01-26T15:56:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dave! We're happy we were able to provide a smooth rental experience. We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28bc9145-bfb1-4779-9421-3fa0eabb8435",
"author": "C. Per",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-gT10Mj6AEWi9_rnmx4s1PNVriFo-5-87JQimaWBtoYhUjF4-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very through with the check in and made sure that I understood everything with the storage unit, very friendly and helpful",
"date": "2023-01-26T03:43:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi C., thank you for your review. We're glad Brian was very thorough with the check-in, made sure that you understood everything, and was very friendly. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "65cfb78c-abe1-46ae-b47b-de777f4f02d5",
"author": "Alyssa Fagundes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7U19Q8zh51wjfLcDmNYcqI5WainC7jURChyuXPjh2plcw-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to do myself online and very responsive staff call to make sure I didn’t have any questions or need any help",
"date": "2023-01-20T16:37:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alyssa! We're happy we were able to provide a smooth rental experience with helpful staff. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7fce6df6-ee87-43d2-8ee3-65e5a58f3aa3",
"author": "Richard Sprague",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhBrpItjjsMz6YY52wblWQEq1zgYqm2veOpxrz8dMP1xMoVyqG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice clean unit friendly staff and easy access to my unit til 10pm !!",
"date": "2023-01-19T00:52:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "31acccdf-364d-4da8-b763-83965dbca4d3",
"author": "Roger Stafford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUT0DVRT0ZepdQDf8D6OmtIyX5V3bqAQLR_C4Uex7gV3ce5WTit=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice staff. Convenient location . Service was great.",
"date": "2023-01-17T20:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roger, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 433-7242 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0f2d6a6-7fd6-47dc-91c5-df784afad29a",
"author": "janice sprague",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVFLks-3NH6KwwvuJKE2jRgmJ9uCfaNPNnSWj1uWvQg8hFG-w6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They saved me so much agony to find plenty of spaces to choose from and right on time. I had to find a place quick because my rent had doubled where I was. Great service and selections.",
"date": "2023-01-15T01:07:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Janice! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "627d5cd6-ec69-4636-b0a6-f559643dab87",
"author": "Sheri Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsmn_PBjjKxbt_M1xMCN1lJ7S-MpTILDUXc7j6iHNKsT6TiOvp7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've had a storage unit here for 3 years. Started off as Prime Storage and then became extra space storage. The cost of the unit increased once in the 3 years I was there. The staff was very friendly and always willing to help. When I closed out the unit this week, I met with Bill who was very kind and allowed me a few extra days to retrieve a few last things. Easy entrance to the drive up unit and more than enough space in each of the isles to get two cars through and not have to keep moving cars around.",
"date": "2023-01-14T16:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sheri, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Bill! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5c4ca249-4ef9-47e5-8734-9801a8dafd6e",
"author": "S Z",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7HxGt8fN_O0bAZ-krAQuGaFJetqWRzEmLErKj5YJQdqN2ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Erica was nice and helpful.",
"date": "2023-01-11T17:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, C! We are glad you had a great experience with Erica. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8fc9f359-19e1-4921-961e-91daacec8c4a",
"author": "Dianne Hollis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK705aJcztocxGXe2IpCsXvVZnBevgFLv4NU300_fnzgrZroQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-16T20:57:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Dianne! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0f4d025-4168-4ddd-8fec-0141ee695229",
"author": "Crystal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIuDBdy_1Z4aIQTZhkofAVpaSqmUFa5H7cAhonNKfmtdt01w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian and Bill are very nice and helpful. The entire place is clean and very convenient. Thank you so much!!",
"date": "2022-12-11T22:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Crystal, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Brian reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6c6f8dc8-5cc0-47b0-9628-ecc6e9c690ab",
"author": "Joyce Esancy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQZQRpGgYtFnu3CyGpIikvMOx43yXEhjQs1q450awOSVSkOlzp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good and clean place to store your belongings for any amount of time!! Staff is very helpful.",
"date": "2022-12-03T04:03:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joyce, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5e14e721-d69d-41c0-95e2-f028cc44b001",
"author": "Andrew Sweet",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlSbGoRu8u-QbtdsGhCDvsF3RZNKt-5103gs-LbextUCpWmh9d=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility that housed my space was always well kept and clean. Easy access day or night.",
"date": "2022-11-28T20:47:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "79993b0e-7bfe-463e-9cfd-4fd280f93a5f",
"author": "Darlene Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4vf4ohihovfdt2xY30G6VWzKUz9JiTYf6izR_dIlxV_NI3BSZHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was very helpful. It was nice to be able to have our possessions securely locked with a code. We were able to change locker units with ease when we needed a larger unit. We would highly recommend Extra Space Storage for your storage needs.",
"date": "2022-11-28T15:16:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Darlene! We're so happy to hear we have your recommendation! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.",
"replyDate": "2023-07-10T00:43:03.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7884299b-a196-4968-91a0-e6d7b9b492ea",
"author": "Charles Carpenter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnDh2wbYvjG_mE7g2YNwFuN9Nx2KF6PGsFwe-uRAYIGJiYJns4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-28T14:31:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Charles! Stop by our office or give us a call at (401) 433-7242 if you need assistance or have any questions. ",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f799cee6-337c-4188-ae74-dad29dc9a4e1",
"author": "Bobby C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ43t-RfC_3uBewJXgVbw4uOzkNvXplQceGamazEGZtjUc4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-26T18:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Bobby. Call us at (401) 433-7242 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55fc5cb-6911-45ff-9984-21adec5e045c",
"author": "Mark Ledford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU-kZekPeiikMfpbDGAWI2loYI4YpYxn4_nDGrL6k9GBPZzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and kind, explained everything in detail",
"date": "2022-11-23T23:24:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review. We're glad our team was very professional, and kind, and explained everything in detail. Don’t hesitate to stop by the office if you need anything.
",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8473619-de99-439c-9750-566d0ddc1273",
"author": "John Livingston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjDl6LDczLo-lVPEM03daPOda72WZsspnHTpHCeutUYvEXwIsh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional staff and very accommodating. You can tell they're very experienced and they generally have a pretty good idea of how much space you need based on the information you give them. I worked with Brian at the Coventry, RI branch and he was great. I would definitely recommend Extra Space storage to anyone with temporary or long term storage needs.",
"date": "2022-11-21T18:34:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words Keith. If there is anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com. Our team would love to hear from you!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "117eb6d9-6f05-445c-ba70-30817ef16b7e",
"author": "SassyGal 86",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlG7-JlujJ6Wv62sCSRv5eh28EGiZy7-o3o166Jr-IGVJQiQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "good experience overall. Didn’t think the climate control was very “controlled”;\nHowever, convenient and easy!",
"date": "2022-11-17T03:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Sassygal! We are glad you had a great experience with us. We are always here to help at 888-storage!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1946aa28-c9a2-45e7-947a-cc4c439f73c5",
"author": "Gerard Perreault",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-GWYvdjFruyLUk3GPijfldJsYMqeepapYs4iPxwBzU_E3VdcD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy fast and painless",
"date": "2022-11-15T16:46:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gerard! We're happy we were able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "825fec37-7a4a-416a-9abf-11267f25efe4",
"author": "Sarah North",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2fLRrzA9RAr9TzPncUajaws0pJAdNlThNpndvglvsxU6gfnY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy reservation system, clear next steps, and very simple to access the unit on-site. 100% recommend.",
"date": "2022-11-14T14:35:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Sarah! We're so happy to hear we have your recommendation! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e1e21a7f-c29b-4d81-a912-76cf804d29ac",
"author": "chris parenty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHcKgOF231a_x2240TOTdyUUv8oaAHtRmVH5sKe0N_LN9EiUNTuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-02T17:29:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Chris! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47e29e37-a9da-49b5-80fd-56e058569ade",
"author": "Aidan Horan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqNsYGuWFHc6GC0l9yAZ5Ku_r_Ap1g5TV1N6EJM8Cg-twXGID_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill is very nice and helpful. The units are very clean and the building is very clean and up to date.",
"date": "2022-10-28T16:29:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Aidan. We're glad our manager was able to help! As always stop by the office or call us at 888-storage if you need anything. Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c984ce55-d044-46eb-a787-0c33a6cdd35a",
"author": "Barbara Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRIu2z4QKCuc_xNZsFqokEe6a8miEZ5zNFJ6mbkAz5xhEZ4dY5=s64-c-rp-mo-br100",
"rating": 5,
"text": "It has been a pleasure storing my belongings at Extra Space Storage. The place is clean the people are very nice and so easy to get to. If you have things to be stored This Is The Place. I wish to thank you for the great service and space I received 😊 💜 ❤️",
"date": "2022-10-19T15:21:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Barbara! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "dcd64c52-ded1-4cfb-8706-00f6ca19e9be",
"author": "S Fuentes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULOtKiTKANi2qIzr_vEedirtjmW4qmbwX5J2Hf8CnMwykUovy70Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed a storage unit at a great price and Extra Space storage delivered. Brian was thorough, informative, kind, compassionate, and professional; answers were given to questions I didn't know i had. Going thru a difficult time in my life and trying to manage all the complexities of death is hard enough. However, Brian not only provided great customer service, but he was kind and compassionate. He didn't have to be so kind as this was a business transaction. He didn't have to go the EXTRA mile, but he did. He helped ease some of my burdens by assisting me in my storage needs. . Thank you for making the pain I felt in my personal life sting a bit less. Also... BILL is pretty awesome too!",
"date": "2022-10-17T21:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi S. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com or calling at 888-storage!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5e8c51f4-306e-4442-8784-10b1e8c21f5b",
"author": "Alan “AB” Barker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXm9w3ZOm119H8dHGIYAvV24PzLoTFWkjFkt8Cvj7FUjpP9vIln=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-10-14T17:29:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alan, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2b902b0-c785-4061-9718-7db27758e42b",
"author": "John Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXatiDEAi2nVlJnHdJkfxPQ8RaM1pRu0TrtQaqK8ZGnytfIOco=s64-c-rp-mo-br100",
"rating": 5,
"text": "First class!\n\nHighly recommend!",
"date": "2022-10-13T16:03:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, John! We're so happy to hear we have your recommendation! Don't hesitate to contact us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29838b50-5c5f-453c-bb09-ebe4321ddf3b",
"author": "Krishna Martur",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7I-UKZsrdaxNSvQO-fgEUfN39MP7vDrksywH6B6NUonsz7kj3vw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-10-11T03:50:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Krishna, thanks for leaving a rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1786e5c3-c439-4497-9e54-8fbe5f25fe96",
"author": "Stephen Borge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoBuv8C0q4I3qAC-WQuiPAsADlp_P5c2SD4384CNkW_fMQnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with great service! Bill was very helpful",
"date": "2022-10-08T22:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Stephen. We're glad Bill was able to assist you with your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d4f4403-ea29-4d39-877e-68f15aed2d8c",
"author": "Andrew Dana",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL62uIxgXTRNJl_bI0f7IxBoaMwYB1X07YgeUnpkRtHhnKw1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, clean and well kept property. Management is very helpful.",
"date": "2022-10-05T19:05:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "27371cc2-8a5c-4188-879f-66a916f76a93",
"author": "Sandy Hamlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbVH894OnuE0Jpe_2i2xMj5vFq_8HCtK0rVwjaySoPr1jjVGNG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill was great and courtesy!!!thanks Bill",
"date": "2022-10-03T19:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sandy. We're thrilled you had a positive experience with Bill at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1334cd1-5395-42b1-8547-85b06534cce1",
"author": "Linda Adams-Blais",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQfrGPEhlMrn11oBPYr5MQXspMVQ6A9nfbFVBErlk0T3ZO0oU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-30T18:00:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Linda! We are grateful for customers like you.",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef4fb9a5-7d7b-4fee-b6b4-1f8ab6371ed1",
"author": "Joanne Newton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1TAVMYsRYnJjqm0WML8cLbFa_Zhv0lxBcxuqE-ejOpevXUoeb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and helpful staff. Nice clean place.",
"date": "2022-09-29T19:04:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joanne, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Call us at 888-storage whenever you need us!",
"replyDate": "2023-07-10T00:43:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c6404d47-fea5-4bf0-b92a-bc02c4145695",
"author": "ray luz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXo13mFbuQw046dnRuKaSQ__7t87Dm8uURX4mWOg8dnb3rBkhP8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best thing I ever did prior to moving. 22 years of stuff adds up. I got 1 10x10 and then needed another one. Extra Space Storage was very reasonable and convenient to access. After our move I was able to pick away at the units. Highly recommend Extra Space Storage.",
"date": "2022-09-24T18:12:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Ray! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "29e30263-fe09-425d-8b7d-5175e667c138",
"author": "Jeannie Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhxmKb2BVzac-sXZYDLy1UyJ6-e4kIDAGTE2peutGR3tXlX1k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely helpful with giving all information needed. Brian was great. Good prices also",
"date": "2022-09-22T15:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Jeannie! We are glad you had a great experience with Brian. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "27a1f1d3-1f86-44c0-8f74-337bc5a4e7a9",
"author": "Kendra Lavoie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhZ8hMUV8E1sDrYphW_wrPnG095G_GFCx8UqGWGTkiAwxAiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-22T00:37:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kendra! Please stop by our office or call us at (401) 433-7242 if you have any questions.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ef57997-d46d-4c4d-8277-8d3fd63a8068",
"author": "Chase Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUPKhgPKj1x5VyX6L2frc9_wjj9ZB00fIC673OdTayD9tTbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Extra Space. Staff are very kind and considerate.",
"date": "2022-09-21T21:56:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Chase ! Thanks for the positive review, it means a lot to our team. Please call (401) 433-7242 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1d41144-82d2-4f11-b53f-1c20e82d04dd",
"author": "Mario AGJr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU39PH2nAmxUKQDLEWOvI5DMmCkHd0GHP7BtIRLwOfyDmElR90z=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-09-21T15:27:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mario. We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c50bcaf7-0aa7-4efb-822a-4c0d5223f37a",
"author": "Jacqulyn Coates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtzOY-vffJ2-v3OwBM4e6PdF8e_em9ejGTCdT4dVqQE6CcuRcaSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So far so good. Brian, (who I had to call about the gate code) was wonderful walked me throughthe whole experience. I love how they had the lock opened and ready for me. And the person who took my reservation was clearly putting in the effort!",
"date": "2022-09-21T12:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacqulyn, thanks so much for your review! We are thrilled to hear your experience with Brian was wonderful and are always here to help with your storage needs! Give us a call at (401) 433-7242 or stop by the office if you need anything!",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d257d0bb-b60a-4270-b6d0-43b9d7569c65",
"author": "Susan Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHHr7Jk6tBzs6fbwwKV1yJg9QuwTub47u6nraU-e2s-M9gUCo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing experience with Extra Stiragr in Coventry. As soon as I selected the unit online, I received a call to thank me and walk me through the process. When I went to the office they brought me over to the unit and showed me how everything worked. It has been easy to get in and out when I need to and the auto pay makes it easy to take care of my bill monthly. Cannot say enough good things about the personal service I have received here. Recommend to everyone!!",
"date": "2022-09-07T14:02:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susan, thanks so much for your kind words! We are thrilled to hear your experience was amazing and are always here to help with your storage needs! We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5397507a-2132-482c-a899-39d689bc47e2",
"author": "Michael Kowal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfSdyZ9DbxALFSyu89fbxBhej3pxwPnfLp55s-l9mtyIxaBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff! Storage area was clean!",
"date": "2022-08-23T17:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Michael! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "06b50201-dddf-4235-b996-af0f1c763316",
"author": "luanne marcotte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjSMjDVplcLPPxlW83Gp3MuLzU65Pp1imW3v7aoijS-t3psg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with the agent that helped me apply for storage unit.\nHe helped me make the best decision on the size I needed and made sure I completely understood their service.",
"date": "2022-08-21T16:56:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Luanne! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e8a62825-eec1-494b-b12b-be690e4e63ec",
"author": "Agnes Lopes da Silva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUa9byWKwlepSTIsxpOB5AMgddvvS8ADYB5UhDBOB5syO5EcQZCcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill and Brian have made the process very easy and painless. I am moving cross country and renting a unit with them was a very simple process. They are very knowledgeable and are definitely experts in their field.",
"date": "2022-08-18T16:07:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Agnes! We're so happy to hear Bill and Brian were able to make your rental process easy! Give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8a92b5ed-d2a2-4d5c-acfb-71de731a5757",
"author": "Maire Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHoAfNR5iK5opd_CmrAoDac_PuDky0iQCWlqkFFiekBQG-vQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "No problems. Had enough room. Management was polite and professional. Thanks.",
"date": "2022-08-17T17:27:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Maire ! Thanks for the positive review, it means a lot to our team. Please call (401) 433-7242 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "646e5ecf-162c-4e16-891c-a1c3b7fee1ff",
"author": "Cam Hubbard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLojWi6fb_qYrI7eKJlWIHOjDpfc-kPQiVEPO4bP-UFnD8rvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic experience with ExtraSpace Storage! They are extremely helpful. Guided me through the process with extreme ease. Storage units are clean and secure. Got a great deal on a one month rental, including a free lock. I would recommend you check them out!",
"date": "2022-08-16T14:21:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Cam! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "d0915292-010e-4a7e-8599-19c5a98029ee",
"author": "Ryan Gierhart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS3PZjTwbneqijNUai_tH5PMp-_hiutwafFbzfPL_I8fTqYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-08T18:40:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ryan! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c366b056-768a-4422-81de-622416ac8de5",
"author": "Levi Leland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_D1PkqVlCxg66MvsiI1awvRFz9zKixVgLbaTts8PpB0nMfuobrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was extremely helpful! This is our go-to place when we need storage. Highly recommend!",
"date": "2022-07-29T10:42:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Levi, thank you for recommending us. We're glad Brian was extremely helpful! We're committed to being your go-to stop for all your local storage needs! Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8562a305-8557-4a3c-8200-27aad40d67bf",
"author": "Bernadette Deutsch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3nMG3Vui3A2AJRmP0ImYuO0Op4U7qAZp3RCAOSFyXpafy6Mpm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, helpful staff. Always very clean",
"date": "2022-07-28T19:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bernadette! We're committed to providing excellent customer service. If you ever need anything, feel free to stop by!",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cfc3ef0e-129c-45ab-af9d-7c43635544d2",
"author": "Raff J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmVyvT5n5J9EZgPDkyKSFVtyVPTA33fdDAC-UKci927OZ7UUoH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and communication in terms of pricing, etc. Storage space was exactly what was needed and perfect climate control. Highly recommend to anyone who’s needing short or long term storage. Bill and his colleague were both extremely helpful and friendly.",
"date": "2022-07-25T16:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Raff! We're committed to providing excellent customer service. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. We're glad Bill and his colleague were both extremely helpful and friendly. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7603a421-f8a5-4263-8718-d97303d6823c",
"author": "Ronald Howes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu1wHBJL68QdGzPGIItsxYjAcswQnEz6iEqCvNfbnDCPPSfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to access my unit whenever I needed to. The unit was clean when I moved my stuff into the unit. They were available whenever I needed to talk to them.",
"date": "2022-07-22T16:15:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Ronald! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-10T00:43:38.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "65c16816-71cc-4e54-b8df-868286117153",
"author": "Leah DeCesare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGvTRNJFc3aMx9ojTDhS1w1q5G7f-y9Kc8Zs1XY3IrOzPSCcT2=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly, accommodating service. Made everything very easy.\nThey also had some of the sharpest prices.",
"date": "2022-07-19T01:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Leah! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "326c20ed-8ad5-4e41-8b67-eef9dca06f07",
"author": "David Colacone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEL5Zu18jfvX92vTCbGC0hsMe1-Xn37LOx7FmAnOCpbaiXyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2022-07-18T18:31:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, David. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c1726dd-604e-408b-96d6-7ab1de2630eb",
"author": "Jennifer Ness",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8OHQ-cM0ARsOrhRGPSaXP7HcPgzy31gLctwoSz81stquG1IcCoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-16T15:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jennifer, thank you for your positive rating! Please stop by our office or call us at (401) 433-7242 if you have any questions.",
"replyDate": "2023-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b559dc19-4825-4e23-8801-15861d54706a",
"author": "Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCbAXpInT86uOnVF0Pcdqux4mu0gES620b3CkEV195v-AOC51F=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-13T18:37:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Richard! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "541dbf91-31f4-4731-a8d2-9094440482d8",
"author": "michaela cranston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9obzeZtAImRnAcjg1Mg3voP0OSif5Y4kC1BTmDbNtNhQpNmBNMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-02T17:32:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Michaela! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b69987d8-32d9-4667-be3b-981186b090cc",
"author": "Tina Umscheid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQn8C4hmA9GP36Qn9t5gdJxCDbHX90Uk3W9t9GM5xcxOFxN1cF0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T16:52:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Tina. Call us at (401) 433-7242 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b799c2ef-a5b7-49c5-86ac-3872c8c9753a",
"author": "Orlando Ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_0Kx9cHVdEQFxMLgzeUoMl6H7JOEKBMKkeDoXfErSfozEOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2022-06-18T23:35:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Orlando! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93fa71e2-d601-4ea1-822e-1475c0336886",
"author": "Tina Thornton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCPttUwa4urF0vQHjPv8k7qPvbh0MIy7NAM09yyz48eScrSg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place, staff is helpful!!",
"date": "2022-06-18T15:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tina. Thank you for the 5-star review! We're so happy we could help. If you ever need anything, feel free to stop by!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a4907123-a0f3-4106-a4dc-6070f205fcb7",
"author": "Michael Ranucci",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBoOLo-F088lTJiu7E9yV9RBF__6tSxdEQLroA6A5BOj3EtPU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill Madara assistant store manager at extra space storage 1185 Tioga Ave. Coventry Rhode Island greeted me today and made me feel very welcome and safe he brought me through the process in 15 minutes I had a storage unit and the keys and all the documents with insurance in my hand and he was also able to give me first month free I walked away for $50 down today and 125 a month for a storage unit that is Climate controlled and the facility is super clean thank you again Bill for making this experience a great one Michael Ranucci☮️",
"date": "2022-06-18T14:23:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Michael! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Bill reflects that! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "023d27df-9099-498a-96ac-724350f8a92a",
"author": "Jesse LeRoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2zXFMoISXW8aR_sJ67y8-br6C71Eq9Te6GMh6setSJXlV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill was super helpful and quick with the rental process!",
"date": "2022-06-11T17:09:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Jesse. We're glad Bill was helpful and able to provide you with a quick rental experience! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "874f4fe2-0e25-48df-bbb7-4bf04853f9dc",
"author": "Matt Herard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrorGyXahC_qCa_MFUnRHTUCiqqCr6D_zLZMJzNbe6SarU5g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-11T00:10:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matt! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6233567f-ae4b-4620-8996-d359c8c851fd",
"author": "Melissa Slater",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItfsWY9uW2_4R2wlPlrBZRLl15wY3XS8ujG2xr-xR_KOyu=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-06-10T17:46:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Melissa! Don't hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f34f00c-7a7b-41fa-a01c-4e8936c6d80b",
"author": "Jason Cournoyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8NlXHsOSjcb--xPhJmqH3fC8FpiOfh_q45j6GI4fSNpt7VZ8k=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented at the Plainfield Pike, Johnston, RI, location since last summer and have been very pleased with the facility and the service received by Jay the manager. In need of a smaller space with a lower cost, I was able to find another unit at the Coventry location, which is closer to my home. Brian, the manager there, was very receptive to my needs and has provided great service so far. I appreciate his allowing me to move in a day early, which saved me time and potential headaches. It allowed me to cut my transfer down to a couple of hours. I would certainly recommend either location, and the company, for storage needs.",
"date": "2022-06-04T01:59:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jason, for the perfect rating! It's wonderful to hear you had a positive experience with us and that Jay and Brian have been accommodating and able to meet your storage needs. Your business is appreciated, Jason. We want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 433-7242 if anything comes up!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6644069e-bcf3-4415-b35b-5b296c1955fc",
"author": "Adam Millstine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2t1kYCiA_M67bAjvnBmQKDBEtIC0Nm2FcJmzspO3l0xsRccBH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, easy to use and friendly staff would recommend",
"date": "2022-05-26T14:01:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Adam, thank you for recommending us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! If you ever need anything, feel free to stop by.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "09a1efba-9cfc-476c-850c-0a7becbd914b",
"author": "Katie Dulude",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ98GGT129UNC47fbhb9OCR59nhUwTaYiloEK4Y_Uxv7_V90A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill (office manager) has been awesome to work with! I rented a medium size storage unit last year which he helped facilitate and then again, when I down graded. Wonderful & super friendly! The Coventry location is kept very clean and I always feel super safe (single women). Totally recommend!",
"date": "2022-05-20T14:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Katie! Providing renters with clean and secure facilities is our top priority. Thank you for trusting us with your valued belongings. We're glad we were able to meet your storage needs. It's wonderful to know Bill was awesome, wonderful, and super friendly. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "31ff1ca0-ec77-4762-a8b2-adcf1f5f8e65",
"author": "Adam Cudworth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7G19FL7LgegrB93SLSDnj90_WKiTc9669118jrWFVFHU0eA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful answering service after hours walked me through everything I had questions about. Facilities are in great shape. Everyone I have spoken to in the actual office has been very nice. Held a reservation for a few days as I was deciding what would work best.\nThese guys are great 👍",
"date": "2022-05-18T16:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Adam! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please call us at (401) 433-7242 if you have any questions!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ee6b015e-9dc6-4d1e-a0ea-968900c37107",
"author": "Karen Stone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKboyWzQNAO2bvZeQZgXy9C0LywTbMY2JQhi8bCN1-Ja4kShA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bill was so helpful!! He helped me get a storage unit lined up as I was rolling into town. Incredible, friendly customer service. Highly recommend!",
"date": "2022-05-16T15:27:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Karen. Thank you for the 5-star review! We're so happy Bill could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "812b9895-5f5f-4c4e-b168-3547f3968e5a",
"author": "Serena Allan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAt3sR9fWBU5tekYfoAoj9DxRoQuWhM2_2gXO4YaCNIaLjrv_aPQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic people, check in clear, clean storage",
"date": "2022-05-14T15:58:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Serena, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "d803ad2a-d2dd-46a1-a40a-9c3a4e9fb88f",
"author": "Sarah Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI074ebcfpsI2QjmYXcJbmM1IN5eQCWaSWWxpS8j47gnc5iKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-09T22:07:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Sarah. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2501929a-cfca-4ef4-9729-f3162dd28cd1",
"author": "Scott Beecher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMlxPlJNJbp5g71LKA3wDCheoL4EBrkeeqErb7lgAgpYKIBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m a first time self-storage user and Brian and Bill that manage this facility took the time to explain everything and patiently show me how it works. Great service and experience - definitely recommend them!",
"date": "2022-05-05T16:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, thank you for recommending us. We're glad Brian and Bill took the time to explain everything and patiently show you how it works. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:43:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe761988-451e-446d-b22f-2fb56c6430ff",
"author": "Kelly Furtado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhqBTd1rQDj63aUuXN1iMCpcFEpOijlB6OETvCLwtPH2jytA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The most helpful, friendly and efficient service. Bill and Brian were both extremely helpful.",
"date": "2022-05-02T12:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kelly! We pride ourselves on having a friendly, accommodating staff and are so happy Bill and Brian were able to assist you! We are always here to help with your storage needs.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db83d529-462d-4132-94c6-ddfab23850ec",
"author": "Bill coyle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVJwe-PlvNEZJwoIEeQ9T2s1_dvDamlw2UmE8twosMG4SuMRmH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Bill was great, explained everything perfectly and helped us get the exact unit that we needed.",
"date": "2022-05-01T14:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bill. Thank you for the review. We're so glad Bill could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e87a283-726c-4909-8c15-069e6fcdab72",
"author": "Debra Marble",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmnBBZsqxpnmrIuwiWu2oxm1VGzl7Hof__tVa_qXS4j6J4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Went in person today to rent a unit...first time ever. What a great place. First of all, Brian and Bill are so nice. Second...the place is immaculate. I felt really good about storing our stuff in such a well maintained facility. Finally, the security to get in the building and the security on our unit really help to make us feel secure. There was even a special \"in person\" rate on the unit we wanted. All in all it was a great experience! I highly recommend!",
"date": "2022-05-01T01:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending us, Debra. We're committed to being your go-to stop for all your local storage needs! We're glad Brian and Bill are so nice. We prioritize providing secure and well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or give us a call at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f116508e-daa7-4ad6-8cc8-67a028050d16",
"author": "Deanna Devonis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzVt64ZH0vXbv-y_UaoBEuraWoFNkxCQqSi2zSxapFvktunYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-27T17:34:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Deanna. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35381664-45a6-4674-ac9b-16cd8cc84a21",
"author": "Amy Parkinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlvVrAAFyuM64tJmSOvJbeXMYwtsDt1ToZc2tviCkfEQrIzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T21:07:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Amy! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b19c8c9b-4f82-4974-aa13-e674bdd1db78",
"author": "W M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtFiDOaJ9nXqAcMSb5OZfQKzYnEQqfU_rakF46uYhKG_yRh2Dq=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you can enjoy anything like renting storage space, you can enjoy it here at Extra Space Storage 👍 Brian and Bill bring storage to a new high tech level, from the quiet sophisticated office, to the high security like Fort Knox gate and the well kept storage unit I was assigned I can't say enough or maybe I have 😁 yes folks your good's will be safe at this top level Storage company,a long way from the days of renting out the back room of Cousin Brown's old cow barn on the back forty 👍🙂✌️",
"date": "2022-04-21T23:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Walter. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and Bill! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c5a8482e-0a6a-4f9b-965c-86baab04478e",
"author": "Chris C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyDadJxhkEEQvdQSrR2_Zty8GJ6UiFRMTKB9zFHbw1m1fSFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent staff. Friendly and easy to work with. Storage facility is clean, organized, and secure.",
"date": "2022-04-20T22:01:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Chris! We work hard to keep our facilities safe and clean for our customers. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b187e48a-bf6f-456d-a812-45789fa33b0f",
"author": "Jessica St. Angelo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM-KZ0KFNCJusYHG9gVhce8GRucbski51qw8P5YkhnuOKTpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T20:53:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jessica St., thank you for your positive rating! Please stop by our office or call us at (401) 433-7242 if you have any questions.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "904b4108-8f34-4cea-87f7-61d11480cc80",
"author": "Lisa Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8t0z26Aaq1eoht1XVOrn5BhRp-dpgh2TFCOPA0DebEpGGiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-12T17:04:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lisa, thanks for leaving a rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e93de65-452c-4537-8f31-743b62784480",
"author": "Emily Loomis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIMGdjT9oEzhD9Gb1GNhcJz88ntdhm6ET7r-eXJEdeR5tDWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very polite, helpful, and kind. Absolutely would use their services again.",
"date": "2022-04-10T22:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Emily! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2f0da06-91b7-430b-a774-db1c49a5d79d",
"author": "Hailey Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZ9_O4wxKczELM-MwwFoGVKOUXSjfbTTymXZjeT6mqCsB3sn-oSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian and Bill both went out of their way to ensure my experience was quick and smooth. I booked online and brian called me as soon as I finished booking to ensure I had the information i needed. Once I arrived both men greeted us with smiles and kindness. Explaining everything we needed to know and even showed us exactly where the unit was, as well as cutting the packing of my lock so I could use it right away. I thank you both for the great customer service and will recommend extra space storage to everyone!",
"date": "2022-04-09T18:33:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hailey, thank you for your review. We're glad Brian and Bill both went out of their way to ensure your experience was quick and smooth. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "e6f88b42-f679-4d91-b978-57dceed21590",
"author": "Melissa Pierce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5u5djrHiVH_nJXGcxXdtxkBSSSzOsudrVtUBn1A1DAhWHhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-08T09:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Melissa! Your feedback means a lot to our team.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8e94c10-a106-4c51-ad16-97b39ebed955",
"author": "stephan harness",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5b4VuobyPtPis76a3Mokk5CC-XVypf-9r7NjW0Z8u3lnKh9_Lwg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I used them for temporary storage while moving. At the time, there was a special where the first month of storage was free, just pay admin costs. The staff were very friendly, and I always felt that they were being honest and open with me about the operation (very important to me l, as I have never rented storage before). I ended up being out of here by the end of month one, and I only ended up paying $36! I highly recommend this place, especially the wonderful staff!",
"date": "2022-04-06T01:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephan, thank you for your kind words. We're glad our team was very friendly, honest, and open with you. Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4a0148a8-97c8-4dc8-95ed-15438f5f93ee",
"author": "Kristen Edmondson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Z8A_A_41W7lwgyA4zX7Ug5lj5IHXI58Tm4-1p-FsGOR8Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-30T02:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kristen! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b20d5be-59d8-4aba-8847-73c2db32c827",
"author": "Dennis Mendes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdiuB1sZ8JUBPWTm96gpNHvUxUx_2RDB9DNrs1FSnzreaD059a=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. We’ve stored our camper at other places but this place made us feel comfortable, patiently answered ALL my wife’s questions and were great to work with. I can’t say enough positive things about our experience here.",
"date": "2022-03-26T22:52:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dennis, Thank you for your great review. We are glad to hear you found our team to be patient, informative, and able to make you feel comfortable with storing with us. We are here to help! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "cacda47a-9113-4990-96ab-948c143f657c",
"author": "Vickilyn Crawford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkqX-6mDfoejpllqlcmE7_Wvo0RKM5WRAvq4FVpZofKpUy6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and awesome!! Amanda was a pleasure to deal with... she made everything easy from beginning to end!!",
"date": "2022-03-26T19:35:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Vickilyn! We're so happy to hear Amanda was able to make your rental process easy! Give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "787d7598-d656-4172-9fb0-ffd8737f123d",
"author": "Amanda Caldarone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvNFu1aNgq3AikHz9MaDuzAynr_DSzNucoNVBUn2X9DZ1ViQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "All of the staff is super friendly and helpful. They made the chaos of moving as easy as possible. Brian and Bill are very knowledgeable and sharp- ready to help with whatever you need!",
"date": "2022-03-18T14:12:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amanda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and Bill! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "356addb5-ba63-4890-a628-54e7fd960b0d",
"author": "Mark Rochefort",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSYZuyd1ntcSp8QRsH-XajBmGPnMIzutW6kJSHM_TV6SPzfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-03T19:24:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mark! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42cede8d-d8f4-4e6d-824c-69651930261e",
"author": "Holly Barchie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwgv7o_vWWIronSacy0pgZXBZbwV-XSEngCBuFQa6H1inFKV97WA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-01T18:39:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Holly! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f43fe3a-cd70-4468-b41a-e9b0c4010999",
"author": "Sarah Maguire",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUA0Vky01zT5UFhAFD8o3F4GJUZmSFQMQ5i1w66iBZR2E0wso=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager, I think his name is Brian, suuuuuuper nice guy! Very helpful. Had to help me bring some things to my unit for the first time because the boxes I bought were too big for my car! Brought me over to my new unit and offered to help with any heavy things and made sure all my questions were answered before leaving me. Giving him 👍👍😃",
"date": "2022-02-25T14:32:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah, thanks so much for your review! We are thrilled to hear your experience with Brian was positive and are always here to help with your storage needs! Give us a call at (401) 433-7242 or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a3b137f-06b9-4496-9734-e81a40051e70",
"author": "Jonathan Poulton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULUxWYkSWvSfNbVkoIcBZ0M3ulMaFx_jF4TmzKxtHFwVYXnnbz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I recommend extra space storage Coventry Rd.\n5 start.\nVery clean units.\nThe manager is there every time I need help with eneything.\nA great extra space storage",
"date": "2022-02-25T02:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jonathan! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bce86713-dba0-43f8-9560-59473cac2e79",
"author": "Jay Marrero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8ENSX56c8GncXpKDXM5hEZm-gRlpbsf3a63aZyqAk6jMr_ARe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, very friendly and always willing to help.",
"date": "2022-02-13T18:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jay! We're committed to providing excellent customer service. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9fcc9ebe-139c-490e-bb53-90ab50b256cc",
"author": "Zak Grimshaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxt8zq4F_OBmgE2sNuHeYyZmuBdlqhnfBtFg0Mfu9rHewqgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are amazing very polite and helpful. They will answere any question or concern you might have about storage and what's best for your needs. The storage facility is actually in a very nice and safe area.",
"date": "2022-02-11T11:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Zak! Providing renters with friendly customer service and secure facilities are our top priorities. We're glad we were able to meet your storage needs. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8d8b590d-cac7-4923-9acb-c655b973fe52",
"author": "Thom Whipple",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvKNJKG2pAXyCtQ57XmCtNUjNlg0oDA0sTLfVSy1KzTZ2FyA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ckean, professional, well maintained and managed",
"date": "2022-02-10T22:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Thom, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8ef525d-9938-43d3-aa66-298a08f0d34c",
"author": "nobody important",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSWb-caHjWXlw4rxyMlDHEGVYjrTPtqtoQoJys7mQXY08jnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-06T00:17:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nobody! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "730816d3-85c1-4859-a399-1cbfdc9c02af",
"author": "Mike Perras",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwwf13FopJV7TePCeOzGc9wbtsjfIqvEB1H6wyeNp9h_RNZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-23T18:40:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mike. Call us at (401) 433-7242 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "748e95f9-c7d9-4d09-b9de-60613690f895",
"author": "gregory sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAb7iNb6VZYN26WEWiM5RzcyIO-Kfa7L0z-GFgSqoy5jBFVM7oRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-22T19:06:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gregory! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cda3c9bb-551f-4252-af2c-531328c6f2ec",
"author": "Quinn tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNaK3aR8cytlwCeYdA2vMiah2KMDrtXjpupfqVUqbOfVRTmQucyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place, was very clean.. Worked with Brian in Coventry, very helpful.",
"date": "2022-01-20T17:25:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Quinn, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Brian is very helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bb475ee4-a709-4c08-947c-46b9e1987e2f",
"author": "Christopher Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRMswJIhDKSoLQt3K9K9KkbgRECOQwNh4AfCt4vkwxNOXHT4wp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-17T10:20:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Christopher! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28c0eded-fbf4-4c8d-9c2a-2b4d58b12abd",
"author": "Brittany Demarais",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJccRz4EslahpngiebOKE41WiPMkPaE3lLk1HwJTaUTyHaYpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super helpful! I rented my unit online and I went to the storage facility for the first time today. I went into the office and asked him for help letting me know where my unit was expecting him to just give directions, but he got in his car and drove me and then walked me directly to my unit!! Super helpful and knowledgeable. Thank you so much!",
"date": "2022-01-06T20:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brittany. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56be1c41-3df1-4563-afec-a7d6715ddaf2",
"author": "Peter Zalcmanis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjIXkb9CaK_BZk8Mih7tf2-dNy1BlHf9Td41QNOjbzavYhvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-06T17:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Peter! Please stop by our office or call us at (401) 433-7242 if you have any questions.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd39d256-3c00-4d22-841c-df8e4a8d77b6",
"author": "Sarah Antczak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXfN_Eb7rU6nNK9SnBtGYVNzVzBjCRTiKJF8laTDY91QgERgr7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-04T18:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Sarah! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52160d59-37e2-4e2a-98f7-8b21c9fbcf40",
"author": "Lindsey Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW23ihgbkAGl-O9eaoStam8wMO7sHwqzZNaSsifv5PTzk2jk1h=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage building was clean and well kept. It has many security features so I feel good leaving my things there. When I needed help I called the office and they were so friendly and helpful! They made the whole process super easy. 10/10 would recommend",
"date": "2021-12-22T19:05:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lindsey, your recommendation is appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad our team was so friendly, helpful, and made the whole process super easy. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e4f8e6d1-0164-4f73-bdd9-a74b1eee7c6f",
"author": "Stephanie McGinity",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdmJP_OknoOYVIdwkZa5zrfEgfpYHskvvDPs5kTPchnHMTLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had the pleasure of working with ExtraSpace for almost 6 months now. They are very attentive and the website is easily accessible 24/7. The space is very neat and presentable inside and out. Not to mention the prices are affordable! I would highly recommend their storage units to anyone looking for local and dependable.",
"date": "2021-12-21T18:40:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephanie, thank you for your review. We're glad our team was very attentive. We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5381ed4f-59c2-4066-b7be-5db2efa67d78",
"author": "google account",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIq_BmWAuADhBXt1RzZvdw774oDydVw2Q7XImjrLxB6jwNO=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are very proud and prompt to help you efficiently\nThey're very nice and down to earth people\nThey send you emails and even call you when you missed your payment the next day , very helpful\njust really great because I actually totally forgot about it because of Christmas I got all wrapped up and busy, it was such a huge help",
"date": "2021-12-21T16:02:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Google, thank you for your review. We're glad our team was very proud and prompt to help you efficiently, very nice, and down to earth. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ebadee24-7067-442b-b670-e75855f4c0e0",
"author": "Brenda Cunningham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyzwQTVmyVP2lbIRJ2Mx9kQjGr5RppAqnn20lcSdPYuGiHlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful in helping me decide what unit I would need. Reminded me about paying my bill. Very polite, kind and personable. This was my first time renting a storage unit and the staff made it easy with no issue. A great experience.",
"date": "2021-12-21T15:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brenda, thank you for your review. We're glad our team helped you decide what unit you would need, reminded you about paying your bill, and was very polite. We are thrilled to hear your experience was great. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec642ba8-b2a9-4c77-938b-7932e5c3e7da",
"author": "Nicholas loverdi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7QHnH6wG_FE-ud3smiDkNBMQhU4I3eJWziQVKGUHM22oB0w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-11-19T00:23:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nicholas! Call us at (401) 433-7242 if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-10T00:45:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c49c81f-be95-4952-a4b0-2420e35d75c7",
"author": "Brad Moreau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkKuPwzkCJDD8cdYxJN8Vzenhpashj08mysdB0n3PdjCW2Ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-06T16:54:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Brad! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8697fb29-c9c9-45aa-bc8d-62acfdc7c203",
"author": "Linda Eidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLaYfAwrNRy_WOIibydJoqUb3L6aUv8EtNCOuKdJ4U9Cb4ztMv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian made the whole process quick and easy. He is very knowledgeable and helpful.\nThere is also another gentleman which his name I can not remember , but he was also great. He went out of his way to help me with the door.\nI recommended this place, very clean and has a great staff.",
"date": "2021-10-29T09:24:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Linda! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Brian reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 433-7242 if you need anything.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "504d75c1-20e3-4fd6-92d5-8cfd9dbf7c47",
"author": "Darcie Langlais",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgSctzVap78RXcAc7aDsz6A_Fbpy7pajzkmXdYu8eadzBFrg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-10-21T02:02:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Darcie. Please contact us at (401) 433-7242 if you have any questions.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c421217f-8d00-4c93-bbb1-0e3b2e69bd91",
"author": "Matt Stokes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdeJvKbRsxO-Fsk9P9MA59P41-6dK47wPyCisgrMkmFSfPQA4t=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian was friendly and straightforward; leasing a space there couldn't have been easier. Facility appears well-maintained and secure.",
"date": "2021-10-19T21:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Matt. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "aac7fa86-d0eb-4859-bd68-cbd099f203c0",
"author": "brian mosier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAGoTgOZ6fGJLfn_rhRYuv2_GE8JxXgkvr_kQFgtPPqrOyzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-17T00:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Brian! Don't hesitate to reach out to us at (401) 433-7242 if you ever need any assistance.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8d69317-3bce-46cf-be70-9d648b6b6df7",
"author": "Gina Cardillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWp1Ar_gMVT46vCgYiiClt7XBjdQGiTCg5emkCTOJqbYomM7JuO=s64-c-rp-mo-br100",
"rating": 5,
"text": "I live in California but was looking for a storage facility in RI to store some items from my childhood home. I checked a few different places but knew I found \"the one\" after speaking with Lori and Brian. Both of them answered my (many) questions and took the time to explain the different options I could consider. I reserved a unit remotely and hoped everything would fall into place when I returned to RI to move my items.\n\nWhen I got to town and finally had a chance to visit the facility, I was impressed by the security, cleanliness, and overall operation. I had a chance to meet Lori and Brian, and both were just as amazingly helpful in person as they were on the phone!\n\nIf you're looking for a storage facility, look no further! Take it from me, this is the best one around!",
"date": "2021-10-15T02:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ms. Cardillo. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lori and Brian! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "cda6eea9-4bf8-4052-8c3d-c5a5942056d7",
"author": "Hannah Sacilowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWihIvvLLfzUN5ZonysAV1NoGuQ3R5S45r7quVRIKpgIDeSe8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage was so personable, kind and helpful during my whole experience with purchasing a storage unit and even helped me pick the perfect unit because we were unsure of what size would be right for us. We got a climate controlled unit for 200 which is super super reasonable couldn’t have asked for a better deal and great service on top of it. I 100% recommend Extra Space storage in Coventry for anyone looking for great rates and amazing customer service.",
"date": "2021-10-14T17:08:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words Hannah. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "53b32c61-2132-4819-b751-5181efdcbcb7",
"author": "Nancy Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMK_PMkvkmnnGVb8WMMJ2lLTBov8rYtwtH3DrHflNN7PvrkQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very nice people easy to talk to and very helpful. Prices are affordable, nice facilities.",
"date": "2021-10-13T20:57:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Nancy! We are glad you had a great experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e91e5fce-f923-4149-a456-00c3d2bf2e37",
"author": "Jen L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXICVIyR_oCWqJEQ00gjFif4ueoCxOLx4InQf0lYQ08JlZ1wl2m=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-07T01:06:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jen! We are here for you if you need anything.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7114355-1faf-43d3-a0fa-47b9ee92fe7d",
"author": "Ryan Hurt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAOdZ-gsJc0PQEtoq9KpBCUDSi822o2gwg7K4k0q5T_XtF_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-27T13:39:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Ryan. Call us at (401) 433-7242 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7072529c-3859-40a5-b142-58b2446b4aa4",
"author": "Sean Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCh1TIDPyv8LqGi59P36LLGkeXyU06SDh_PE-dM82bimeIeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-23T21:28:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sean! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfe135be-9eff-4126-bff0-2872d46f1422",
"author": "Christian Tamez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQuzNsXg9e3spG_T4nYm7vDKcXtmxXgsOJLMBvr_qcqGJu8K4G=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was very easy to rent my own unit online, the staff in the office were very helpful in assisting me in getting my lock and making sure I knew how to navigate the system. Great storage facility",
"date": "2021-09-17T22:25:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review, Christian. We're so glad you had a positive experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5635eb46-846d-4b41-bf9b-e7f4a0e30036",
"author": "Deborah Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoe0ybxPgTltYNqDALiNiSw1_k7yCClrJPKGfuUQPLofD6Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-10T00:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Deborah! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ca1ea12-6d33-4afb-9eb7-af1c91991ad0",
"author": "Shannon Granger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISBJBxwli4d7TWaRRQFbC5fnmJyiO3EZOXjF1NeXTK94QTTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lori-Ann was very helpful when I was looking for a new storage unit, she showed me 2 different sizes to compare. The place was very neat and clean.",
"date": "2021-09-08T23:55:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shannon. We're glad Lori-Ann was able to help! Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c68fc1bf-f082-4cd5-bec8-e7a4f6b210ad",
"author": "Henry Tedeschi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-ujxC2sKHE8Ws9TIytt1uvdrlbF0q5pg63bfduO4shYk4Pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great multispace facility. Neat and well kept. Minor issues with gate codes were handled quickly and thoroughly. Very professional operation. Highly recommended.",
"date": "2021-08-29T22:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Henry, thank you for your review! It's so great to hear you found our property neat and well-maintained. We are sorry to hear you had troubles with our gate but are glad it was rectified promptly. Stop by our office or give us a call at 888-storage if you need anything in the future!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3207daff-637b-4276-a34f-90fb7c906e67",
"author": "Susan Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2lOW0-PbHRgqaW-wGSEsX7I-NZ7AWJ5xlo2Zuv4-FqN2KhQc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful management; my small climate controlled space is very nice.",
"date": "2021-08-25T13:46:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Susan! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f190462-6465-4374-8066-6b1495fa2f96",
"author": "Jaymie Gallup",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhk-OELNiXWmy1vITrnpWMn1NzeoQrP-EkZzX7U_JywZtfOxOUuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-21T18:42:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Jaymie! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75108ff7-9419-461c-9670-bab1e3c09eca",
"author": "JT III",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULryZIbGKglT8lOC0Ks5kt4ISp2Ao6vnrn2gkcGL85ysWj3opy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-20T21:01:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jt! Please stop by our office or call us at (401) 433-7242 if you have any questions.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b375646a-48d2-432c-b160-2978d171e183",
"author": "Rebecca R.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUblPUgaA3QdY-VVM0pyCAvdySOrGUavGNVhfwq-vKWWjwbbzJr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lori was fantastic!",
"date": "2021-08-18T19:00:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Rebecca, Thank you for the 5-star review. We're so happy you had a great experience with Lori at our Coventry, Rhode Island Extra Space Storage.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4a2adde-caf1-4990-bc56-1ae78021564c",
"author": "Amped Up Concert Productions",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbmGQYi97aQsouSPEvAQ5BY0WJN39KfoNAwAZikMhlnGu-Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-18T18:14:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Amped Up Concert! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T00:45:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b350dce8-e3af-4762-ba92-76592b665319",
"author": "Lizette Bouris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFhrP0KEZqXaHFf25zs464ztX8zpgsYjap-2IV-SFuiuOqzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice place. It's very clean and the employees are extremely friendly and helpful. I definitely made the right choice picking this self storage facility. I will recommend them to my friends.",
"date": "2021-08-18T12:56:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Lizette. We're so happy you had a great experience with Extra Space Storage. Please call us if you have any questions at 888-storage!",
"replyDate": "2022-07-10T00:46:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2637b59e-6a77-4f98-b180-b04b273161da",
"author": "Maverick's Alt (Mav)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-QaD4t2aDDpY7mLuKAuMs4KcpbxxH7mH1ujuCtSNF0XM7X0hHwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful and very friendly and down to earth. Excellent service, I rate this 5 stars",
"date": "2021-08-14T15:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Xcentral, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. A helpful and friendly team is what we strive to have to provide you with a positive experience. We appreciate your kind words! Let us know if you need any future assistance by stopping by the office or calling us at 888-STORAGE!",
"replyDate": "2022-07-10T00:46:11.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b7ce9ff4-d1b6-42a2-876e-5ab5770863dd",
"author": "Olivia Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLq3XDdgxpB6kE6gaA6OfWDiQYGmQsXuIYeupUyQE1-8VV7Dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We used this facility for 10 months. We enjoyed the temp control and the 24hr access. Manager Brian and Lori were so helpful in assisting with our move out! Brian even came in an hour earlier to support our moving schedule! He processed all the paperwork before we even finished moving out. I highly recommend using this facility!",
"date": "2021-08-14T14:36:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Olivia. We're glad Brian was of great help and accomodating towards your move-in schedule! We are glad you found our climate-controlled units useful as well as the 24hr access. Our team is here to serve you, so give us a call at (401) 433-7242 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:11.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3e900160-bd10-4b8d-8e05-8bbcce07923a",
"author": "Carmen Ducharme",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwXG0He4CnTLfFl6BuoIahXMlAIp9LdqjZTi0tLC5h5qIwYA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "David and his wonderful partner at desk whos name is escaping me right now are very kind and nice to talk to people !",
"date": "2021-08-10T04:37:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Carmen! We are glad you had a great experience with David. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0d85de0-b189-4489-8c29-2be6f428927f",
"author": "Kenneth Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgVAzcNV2mlcjCFABqlANC6ZFuXeuqgRplnv27AkJ-WucOkCLd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-29T15:41:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kenneth! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:11.000Z",
"tags": [],
"sentiment": "positive"
}
]
}