{
"summary": {
"average": 4.9,
"total": 779,
"distribution": {
"1": 14,
"2": 6,
"3": 4,
"4": 20,
"5": 735
}
},
"reviews": [
{
"id": "26b4e1dd-7519-40a9-befa-91f91299053f",
"author": "Boss Chapo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwjln40Awpi9gKLqdjqteZenRGNhxUiYOxy6spWUFhKqje1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-08-01T05:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Boss. We must have done something right to get such a good rating from you. We really appreciate you taking the time!",
"replyDate": "2026-08-04T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6cc4f054-fa49-442d-9596-a5fc9e5a49cb",
"author": "Michelle Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3L1kzUOS8zSN4WKoL4BlVCFCVCpq1GmrTn-6lBnNdI3UdbN6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia is the best! Great customer service, highly recommend for your storage needs.",
"date": "2026-07-07T19:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michelle, thank you for the glowing review! We're thrilled Sylvia provided excellent service and truly appreciate your recommendation. We look forward to helping you again whenever you need storage.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8822c2c1-10f1-463a-bd73-441af971d3b8",
"author": "Laura Tribbett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyLjROsz7dajvIor5f-WIpqlubnI22uFnSUJma6F44tVRRhKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia made renting a unit so easy and seamless. She was so helpful in showing us the various unit options and discussing the Pros and Cons of each. A true professional!",
"date": "2026-07-07T19:39:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Laura, for the wonderful review. We're thrilled Sylvia made renting so easy and that her guidance on unit options and pros and cons was helpful. We appreciate your kind words and are here if you need anything else in the future.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "01a626cf-def9-427f-970c-e5b36758f449",
"author": "Mark Hochberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxrYhueJbdzx5kOAM9Es-XHF_mv--IQsL9oI_mdAOW1pJ2kSI9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia is the best. Very helpful accommodating all our needs.",
"date": "2026-07-06T22:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much, Mark! We’re thrilled Sylvia was so helpful and accommodating to all your needs. I’ll be sure to pass your kind words along to her. We appreciate your trust and look forward to helping you again.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a87a7c4-898e-4265-80a7-11b05e51ff13",
"author": "Janelle Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmxQ_FVdfxpeMXnSuItN7FJJ46yAf5L6lyW0FIbCeP4zNwdV8l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia was super friendly and helpful!!",
"date": "2026-07-06T22:37:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much, Janelle! We're thrilled to hear Sylvia was super friendly and helpful. We'll be sure to pass along your kind words to her. We appreciate your support and look forward to seeing you again.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f83b3097-fded-4983-b006-3aa99ca31190",
"author": "Andrew Kanel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHeS6fHchsNjiFczQTquHtAfELp72GIXICZozwEQIPaYPXvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff and clean facility",
"date": "2026-06-28T16:57:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Andrew. We appreciate your kind words about our staff and clean facility and will pass your praise along to the team. We look forward to serving you again.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4becd48e-2488-4f4f-8689-0d4bd093b686",
"author": "Juan Suarez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVM7tpbErlo5YuFurx9Y1l_AmfYywpKlAUTVNGH9HoW4SpChgG8CQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Earlybird moving and logistics company thanks you",
"date": "2026-06-27T20:29:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Juan, for the 5-star review and for choosing Earlybird Moving and Logistics. We're delighted you were pleased with our service. We appreciate your support and look forward to assisting you again whenever you need us. For future moves or questions, feel free to reach out.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0ed2d3c-1521-40b6-9dcf-d6a757c5e021",
"author": "Morgan Sinegal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwl6kFfCixs8nsqKOQ1qiEhsIznxsBbwykZh2Az07iv515yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia and Paul were amazing! They worked with my team to get a storage unit and were great to work with.",
"date": "2026-06-18T20:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Morgan, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-11-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b653710-8f98-48c4-bfdd-8165ede86fbb",
"author": "Denise Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW8iAVFkFmSN0IKx6GyfiQ_LwXB_WzIaTzmFIT1kpoWLRzoQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Sylvia and Paul were great! Thanks for the exceptional customer service.",
"date": "2026-06-18T20:10:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Denise! We're thrilled Sylvia and Paul provided exceptional service and appreciate you recognizing their efforts. We look forward to serving you again soon.",
"replyDate": "2026-07-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02a8595b-49ff-47ad-8d9a-656337371d53",
"author": "Iyanna Rajahna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcYuureoGPSJ-oTjmoihu8j4gMALxyo6gXmZ3amojaPKuPXs7b=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-10T19:07:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Iyanna. We appreciate your support and are thrilled you had a great experience with us. We look forward to welcoming you back soon. If you need anything, feel free to contact us.",
"replyDate": "2026-06-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7eaf1c7c-0877-40a3-bd71-2dd87be0dbd2",
"author": "Dahyana Hoagland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWth93I6vtUKblzOCTFdLMr0al1J24aBWCR0QQfNDFMMEW3gs8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lovely staff",
"date": "2026-06-05T19:56:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words! We're delighted our team made a great impression and will share your praise with them. We look forward to welcoming you back soon.",
"replyDate": "2026-06-11T14:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e36dccd-8621-4570-8701-4d9f970d1942",
"author": "Carrie Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdnfMBsCKkU2DGq_iV8kzpZJFx1rDVND0kKgeoJHMcq6FHlrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "D & Sylvia. Were amazing! Very helpful and excellent customer service service. Loved the experience!",
"date": "2026-06-04T23:04:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Carrie! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-08-11T14:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "532468a6-a077-469e-b7fc-cb8c18926b32",
"author": "NiFD (NiFD)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHMgiR37VekApvPZs0oihcL4Hftkso6d7Vj3JlKmAq5PH1e6wy=s64-c-rp-mo-br100",
"rating": 5,
"text": "D & Sylvia were absolutely amazing! They made this experience amazing! Everything you would ever want. Swift transaction, genuine conversations. Would recommend this storage space 110%",
"date": "2026-06-02T21:41:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for the glowing review! We're delighted D and Sylvia made the process swift and enjoyable for you. We truly appreciate your recommendation and are here if you need anything in the future.",
"replyDate": "2026-06-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "538e5e6e-3548-4acc-94f7-554bd003ff1f",
"author": "Big Scar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISETr9zXLMu7eJ6RBfQOe1tg3BIvBMEGjI5YiYYQgWe3AKpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a storage unit at this Chicago location since 2015, before it became Storage Star, even though I now live out of town in Tampa. I recently came into town to check on my items and wondered whether the property might feel different under new ownership, but it was the same clean, bright, friendly place I’ve come to expect over the years.\n\nBecause I signed up so long ago and was visiting from out of town, I had forgotten my unit number. Silvia at the front desk could not have been more helpful. Not only did she assist me right away, but she actually took the time to walk me up to my unit and help me find it. This was right after she had successfully handled the needs of multiple walk-in customers as I was coming into the office, which made her kindness and patience even more impressive.\n\nI had a great experience, and Silvia truly could not have been any nicer or more helpful. She put me at ease and made my trip in completely worthwhile... Thank you Silvia!",
"date": "2026-05-13T19:19:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being with us since 2015 and for continuing to trust us with your storage needs from Tampa! We’re so glad to hear the property still feels like the clean, friendly place you’ve always known.
Silvia will truly appreciate your kind words. We’re happy she was able to make your visit smooth and stress-free. Thanks again for taking the time to share your experience!",
"replyDate": "2026-06-11T14:07:27.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0ddcf151-fe67-4b33-a592-65f10065b2d1",
"author": "Chanise Sandridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhA-W0kS8oWZSplwVoPZonN3LIOuiTpFmCntcijkl6BbWohMoo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been storing my items here for almost 9 years I have never saw a manager from the office who is always cleaning and checking to make sure I’m ok anytime I come to my storage the new girl in the office Sylvia I believe or Silvia is so sweet and has this place smelling good an looking so clean. I hope she sees this her customer service is outstanding and I can finally feel my stuff is stored in a clean place.",
"date": "2026-05-10T00:03:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer for nearly 9 years! We truly appreciate your kind words and are so happy to hear Sylvia has made such a positive impact. She takes great pride in keeping the property clean and making customers feel welcome and cared for. We’ll be sure to share your feedback with her. Thanks again for choosing Storage Star!",
"replyDate": "2026-06-11T14:07:27.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3d116f54-3c07-483a-a907-f6a1f4c10014",
"author": "Adelia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJrmwAh0uz4ljFEdKJ22ZaDWXbpGEsN-AeP21fwlVytlJgKy5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service is fast and great",
"date": "2026-05-04T18:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for the five-star review! We are so pleased to hear that you experienced quick and excellent service.",
"replyDate": "2026-05-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d03acc3-055a-495c-b7b4-31aec276081b",
"author": "David Kohn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWe2vozGhcRx9PByDU3AsPf4gICCYtL4a30aSkfGnJmqoKjT48i=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia was terrific and provided outstanding customer service!",
"date": "2026-05-04T18:06:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating, David! We are so happy you had a great experience with Storage Star!",
"replyDate": "2026-06-11T14:07:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23debf23-3ab7-4921-a4ef-d90d92d290f7",
"author": "Dylon Hopp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMuVYLyWrD8sGYaky6__KGxQ_k2rAcyQYQ7hr82cdQaDnQmy91=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was awesome- Sylvia was very helpful and kind!",
"date": "2026-04-29T23:34:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you! We’re so glad Sylvia made your experience a great one. We’ll be sure to share this with her.",
"replyDate": "2026-05-11T14:07:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0939acbf-b3ce-4052-8c30-965da6d418d6",
"author": "Jill FitzSimons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIomvSPO5kejs96NAl8bZg61-eJIdFNGqkuUSQja2bNMT_WWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia was very helpful to my parents with their storage unit. Much appreciated!",
"date": "2026-04-28T18:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you! We’re glad Sylvia was able to help your parents. Really appreciate you sharing this.",
"replyDate": "2026-05-11T14:07:27.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ac5422ea-52b7-4286-83cf-04356642a2fd",
"author": "Jake Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmPiAiGNASrixWBoA_kBzxjiP1fzNuYVGQh2TFDafmm-lev_QRIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sylvia was very accommodating and courteous.",
"date": "2026-04-22T17:44:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for the five-star rating, Jake. Glad to hear that Sylvia was able to assist!",
"replyDate": "2026-05-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "913916c7-8b71-4d28-8c09-d940f92e650e",
"author": "Jeff Bellair",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn_xjGeB7QbHWdHahqRE73_xjAkvByfUBRVlMFbG68rx_2A8rL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Silvia was very helpful and friendly while walking me through the facility. She had answers for all my questions while getting setup. The unit was clean and easy to access. Well lit and good temperature. I hope the staff are provided with a dedicated break room space, they deserve it!!",
"date": "2026-04-21T21:06:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words! We’re so glad Silvia made your experience easy and welcoming. She’ll really appreciate the shoutout.
We’re happy to hear the unit met your expectations, and we love your note about our team. We couldn’t agree more 😊",
"replyDate": "2026-05-11T14:07:31.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e2dc5299-baf1-448b-9e2b-3cc0a3409530",
"author": "Davon Minnis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU48G6tfS0AqeZn_dMyKfE7XuHJVCysXA-y9GYddw9f0_nrdvtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nique is so easy to work with! She’s great at answering questions and she is awesome!",
"date": "2026-04-17T23:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wonderful to hear, Davon! We are so glad that Nique was able to assist you with all your storage inquiries. Thank you for leaving us five stars!",
"replyDate": "2026-05-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5bbec22c-e4b9-4a5e-8624-ccfc188ee03b",
"author": "Nayeli Arroyo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILAhIVNDg7ej6M6-iNn-niys4ZfZYZ36MI1ETGmVINsgOqqQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2026-03-18T14:33:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nayeli. We're so thrilled we have customers like you. ",
"replyDate": "2026-04-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b771c675-9276-47b1-b355-9d146b1016ed",
"author": "Bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbVvRVVnt3-He2aKaljDTT_PSHyPR5K5WA_QU7-e84GjdDFrM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-16T17:37:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Bryant! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-04-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b05b9ef-ea91-48a2-a0a9-81d9b3c14ca1",
"author": "John Khalifa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR60F17PjYVJgwGQXxSi5HWZ1f_H5z2apqV4GXFN6GK3qLNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very helpful and made the rental process easy",
"date": "2026-03-16T15:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We are glad to hear that our staff was helpful and made the rental process easy for you.",
"replyDate": "2026-04-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d578ef77-d5d6-40b2-9218-368840ac7dbc",
"author": "John Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImDZBm6nmnXq0MVU95jVsZlLuLLPB93ByoO10or4vdpIyRcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is very knowledgeable and answered all my questions",
"date": "2026-03-16T15:24:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that our staff was knowledgeable and helpful. Thank you for sharing your experience with us.",
"replyDate": "2026-04-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c22e5d55-6d1e-4f69-a9d8-a9923f9e329a",
"author": "James Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6S_mrTFTPU0UTnyYC1fzl-6T9JMT70T2BRVUCg1ZNRVhVtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing site and amazing staff. Made everything quick and easy",
"date": "2026-03-09T21:53:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, James! We're thrilled our site and staff made your experience quick and easy.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "864a6fe4-cf41-403b-9366-f398a4e68ae7",
"author": "Keith Ongeri",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIRi-4LT4OHj6jjb0w2LPRD9x0h4Isv8X68eJQ3jEaqwoWFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to access facility. Clean and secure. Devaughn helped get me set up in no time!",
"date": "2026-03-09T21:09:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything, Keith! Thrilled Devaughn provided excellent service, and you found our facility clean, secure, and accessible.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "aea1e9cb-a7d2-4c8d-943d-30a5324e61e0",
"author": "Chris Joyner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo_gQXU-S00G8TulwecYFAl2RuNKdIq7ULq3beM1yY8GNWuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place rent 10/10",
"date": "2026-03-04T01:50:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad you had a great experience with us.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81963007-f8cd-4d03-bfb6-18e261be3ffb",
"author": "Jonathan Hwang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9WJ4hTwjHaXJOVDB4TQzTzCFT91YH5CN_8PvSQtRHdkjVrmTM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this establishment! Great location and friendly staff! I was so impressed by Devaughn, who is the manager. He was so helpful and went above and beyond to help us. I highly recommend this business!!!",
"date": "2026-02-21T22:19:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Devaughn and our team appreciate your kind words about our location and service.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "132606f0-681b-4886-8b42-023f45d41828",
"author": "Bareun Park",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkybworiukL8MOY5GuWPbrNaTKm5A3qvIiudg80oB2p0SyJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Was in a tight situation and needed boxes and tape ASAP. Randomly chose this place with hope and met Devaughn. Im soooo lucky and glad I met him. He helped me so quickly and efficiently. I was in and out in 10mins. Made my day less stressful. Thank you Devaughn!!!",
"date": "2026-02-21T22:18:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Devaughn provided such efficient help with your boxes and tape! Glad we could reduce your stress.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0c599cb-90a8-49fd-ac69-6970297d35cb",
"author": "Shawn Walter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcnTabxs5RXqQfEDwtg8TtbRQlH05NYBFuN34mhpiXqu-v0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-20T17:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Shawn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ae293ff-c51c-4e0d-9708-cc4141f195e6",
"author": "Carlene Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9_7HZ9CHYiN8pX1U_HWLBU2JC9L5IPpuSpwPDPwqmbs2zfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I inquired about getting a space here. Devaughn was very helpful and explained the process really well.",
"date": "2026-02-16T20:37:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your positive experience with Devaughn. Thank you for your wonderful feedback.",
"replyDate": "2026-03-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02188ccd-5ad8-4c13-b8a5-27644b55a293",
"author": "ANGELA HARALSON",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGaluPg_vFCTk2N_-SLGW7KSQo-Rpw_0kDwDfEJAVPFJUPaas=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-18T05:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Angela! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-02-11T14:07:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1a39ac3-c4cb-451c-be77-b1aa02909461",
"author": "Loreal Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIospshmscUyC9Vl5kuNXvkIFFqprodpP9Omu_tIQb0lMOrNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best Extra space storage, I am grateful for the team here. They are extremely helpful!!",
"date": "2026-01-16T00:18:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2026-02-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbf3dcc0-5a1e-4529-8bcf-1223ccff7ec1",
"author": "Madison Nicole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUo1N0GWVFFMfH2WhD6AauQcQEhr0oB4uTfZvmvXE7AjTlCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to the team at this location, I have had my fair share of experiences with Extra Space storage, but this one is by far the best thus far. The process was efficient and the staff is extremely kind.",
"date": "2026-01-16T00:16:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with us, Madison! We're glad to hear that our team at Extra Space Storage provided you with efficient service and kindness.",
"replyDate": "2026-02-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3adc9b4a-673f-4d05-b730-f7182bc7b4ac",
"author": "Angie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaQTbFXuPwxY510IVwVH-z2_BAhfNcBI3PyUr5UwBCEuUorHI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Devaughn was pleasant to work with he answered all my questions and very knowledgeable.",
"date": "2026-01-15T20:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience with Devaughn!",
"replyDate": "2026-02-11T14:07:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b1881042-1249-4d4a-8a31-8ffb13cbf2df",
"author": "Tayana Vaughn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsf2u0K9ZVQnugUZEWbTwYC5RB643VBt_CaqpRW1GYHV3e3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-15T18:25:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "45560228-8d8c-4724-b19b-1ea137b7559d",
"author": "Ian Rusnak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZx7yLi5eK0ukBcncMrwty6XZelA5V0_wRUUt_1AZQasDW7MOc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service Devon was very friendly!",
"date": "2026-01-05T21:09:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "748f7fed-52a2-4997-91d6-4922e275e0d4",
"author": "Charnessa Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwG1Gcv9qiy2-aMG9waFg7mTVQK_GorO73W4YfRao-YFBCidiB=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is by far the MOST pleasant transactions I have EVER Experienced...\n\nPersonal is great! I learned more about why we get increases and no one has been rude in my leaving nor was I put out.\n\nIf I ever was to recommend a clean, workable, secure area I would definitely recommend this company...",
"date": "2025-12-18T19:19:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3082c938-c26a-4c7d-b28c-4535a6bbdd5d",
"author": "Ashley Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKBkTfJKa7fp8HtZfwsaq8YtOjIo9M48ByQIWTkL661Et_wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice did an excellent job with the service she provided for me. very professional with great customer service skills. I look forward to receiving an excellent experience when walking into Extra Space Storage.",
"date": "2025-12-16T19:06:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b55aa14-40ab-489f-8e2a-a29a7bc626f5",
"author": "Vane bello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1Q-HIFDddqdEj8HMeSbzV3qwp2V5GZteh3CcI-rOMK1eDR6pm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-16T18:51:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "80ff4ae6-b641-4a6b-b87d-808b236fc528",
"author": "Alaina Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqh_Q4E2WOOoZr_IWMrSLvVvqPd5zg2QT8aSOwEADLMQLZS-s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-16T18:41:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f1700534-1801-4af4-88fa-1e9759e7aa01",
"author": "antonio barnett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWABZBeNOZ7c1-SNuYBPjgcg9kHCxK6Tr_8hF-3fHtlYpCJ8Wo_IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-16T18:25:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "467ebeb3-e928-4805-b9a6-5d8316fc6537",
"author": "shaonte hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqoXh0iDZEXE7MDbG-VxXD9zUaaFlVhK5lMLCxgBQKQ7XodA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was very helpful great customer service stop by at 1242 w Washington",
"date": "2025-12-16T18:20:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35b2caef-c0e0-4ec9-a1fb-8bfd84f5ec79",
"author": "Jorda Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuVna_7y5hkLfX2fD_ckBBU0GjneGxKXjhZXHPx-bshkY2EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My buddy and i eented a storage unit and Devaughn helped us pick the right one and was very friendly. Thank you!",
"date": "2025-12-13T16:36:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1609eaf1-4694-488a-9bac-cbd03a0ac37a",
"author": "Dionisio Tabora",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh3eiV5XZk6DIaM4KrKyuDvQAR1Mtw1jcKpVl604Rz7dXNjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was extremely helpful and walked us through every part of the process including needing to upgrade because I picked the wrong size. Thank you Devaughn!",
"date": "2025-12-13T16:34:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4eb9f30c-0ecc-4f49-b676-eee0d41e1ae5",
"author": "Vladyslav Ponpa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0-VUqT5HUm_-OycAkCVfD5OITuNioa8ZUvkvjaGeT60Fu9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an excellent experience with this storage facility. The staff were friendly, professional, and always willing to help. The property is clean, secure, and well-maintained, and accessing my unit was always fast and convenient. Pricing is fair, and the entire process — from signing up to moving in — was smooth and stress-free.\n\nHighly recommend this place to anyone looking for safe and reliable storage!",
"date": "2025-12-05T18:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d685d940-5355-40a0-98f4-bf9fef91c519",
"author": "Casey Kniser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeJj4HQy8a_035KGog-XWDbp9ZSlNgSqNYe6Sop7S1bxkeJmOx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service at this location! Patrice and Devon are great to work with.",
"date": "2025-11-22T17:25:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4b278ecd-c8f7-4c62-8b2a-cde92f2e234e",
"author": "Amber Kniser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDnQ0oxeHYaJhx6PZcFj769UOw0lFGLIw19WS0ubIrlldxiXKv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devon and Patrice were so helpful when we were looking to transfer our units! We got a full tour and lots of laughs. Love it here - thank you!",
"date": "2025-11-22T17:21:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fafda1fa-5c25-4b62-9db8-8c5fbb34f1f6",
"author": "Julie Fleming",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgJlUd4PRT6-Qvc7QOL5tfyqeX7HZbi2dotDmVsIBlam8K6W17CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Like the location",
"date": "2025-11-22T01:25:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "74884ab8-b998-457d-b1ea-95ad7b0497b7",
"author": "Sharon Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyrpV549DGgcxJemeQ5OWua_zb6pygMCFXFpOhDCsgfEt7tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean property and they sell boxes.",
"date": "2025-11-22T01:22:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "47261d49-5a83-4cdb-b74c-5a0c949d3751",
"author": "King Reggie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGrc271Rl7irxsJkY1vk0TqCSyTD4rvfElXO1h8MHbQWcyMgli=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-21T17:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "faaa59ce-1ec8-4ac3-9957-1c42ec6fd2f9",
"author": "Barbara Yeung Lu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgGk57nsXNm2Ig2XNM60lHidOK76J6d7BC2m_LqYzkCkhcq8lC=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience working with Devaughn on getting a storage space. He was extremely helpful in answering all our questions and walking us through the process on how to access the space at any time. It was a very easy and smooth process.",
"date": "2025-11-01T18:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6683e588-45d5-4e5c-a35f-7804045ca0f7",
"author": "Kimmie Agustine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC9tgrvk01hMzVo8O0yZpEAXnRGgvvfY1ubekRUEypll0Cww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-28T18:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f16f3e8b-c982-4318-87cc-f5a4b3f4f390",
"author": "Kay N",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVlL_zffVhn-nQBQJmqOnZngfPcy2u7GtPysIriZED8TXQmjpY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-10-28T18:00:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1cf84ea0-463d-4f1d-9efd-ae2b67cb3f1f",
"author": "Frances",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFCLgtA2j5-FDDVzXQtXXp4qvM6-PL8NQiXrHkM7mTKsei1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2025-10-24T15:37:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "528af2a0-fdc1-444b-85ef-c0a1f864dba5",
"author": "Nicole H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxf_AwHA1whM_lToWtW8YCB5i8B-zvSu_3Sn5QuWEXeOTvvA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Love this place, very professional and extremely friendly, knowledgeable and helpful. DeVaughn and Patrice gave thee best service I’ve ever had at any business in the west loop!!!!!",
"date": "2025-10-22T17:12:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "552756df-5439-4221-963b-ac38fe02b91c",
"author": "Paulo C Fitness",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHmiJAdvlEI12PtaFOt7wX9ZMdkPTv1r-5gmRWWhreEyuF3zzs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient location and helpful staff.",
"date": "2025-10-03T17:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5ef74e96-08d8-45f8-a91d-44b4009871a9",
"author": "Chrisandra Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7TMiZ6ytBt0Pu41NCVcHbUHp5mY4m69H5yb1aV3BZPF4rAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-02T19:20:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6bfe8b84-3c4c-4fe2-84f7-0144c3785d4e",
"author": "Shashank Addagarla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0MdmCZ53MU5kRIebAbqaEV9oIaI0pLgA18JFr-fEH6ZxWsPsc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been a customer of this storage location for 2 years now; the facility is great: dry, cold, and protected behind several locks. The front office is extremely helpful as well; recently I came to check in on a unit and realized I couldn't get in because the latch was stuck. Devaughn was incredibly helpful in opening the unit up and coming up with a plan to get my storage items secured and moved into a different unit, while saving me a bit of money in the process. Just great service and very happy to keep my business here.",
"date": "2025-09-27T21:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e2328ff8-f90e-491f-81f2-4681041d0084",
"author": "Valerie Butler-Newbern",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKW2hn1WdRN_bxEuWveLCkNYnyWCAHj9SpiJrt5KlAdh75Zm-vkA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "DeVaughn is very helpful and always pleasant with me. He is a valuable asset!",
"date": "2025-09-27T16:19:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d745155-d4b4-4f4b-9658-b1bd4c2d2df5",
"author": "Melissa Davis",
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"rating": 5,
"text": "Great service and extremely helpful. The building is clean and safe.",
"date": "2025-09-23T20:03:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Patrick Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSsW50HiT6GbPWAd15p1Nz66wCIegcPD9oXDkHVUb__YaMBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-22T18:46:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
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"author": "stephanie miller",
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"rating": 5,
"text": "Great location, clean and safe facilities. Dependable Devaughn takes care of any issue I have had.",
"date": "2025-09-17T21:20:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "63f461a5-8e90-452e-a32f-35b25e96e173",
"author": "Gigi Ganzi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVq_QLeBj6FA64ZmqfQ5h5nNE-1SVgYsiq1PRMygeDIt6i-EXLq=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store manager today (name starts with D??) was super friendly and helpful. Will be asking for him when back.",
"date": "2025-09-17T05:09:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "940967ae-f9ba-48dc-a02f-73cd44ae4cdd",
"author": "Mikael Loudin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFXQjq0E4rUuHV_8Q44ni-Bt4TmBhAk9O3HEUjFL7SFqkLRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2025-08-28T16:26:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fab21e2c-1abe-4b14-ac57-ca549b4006df",
"author": "Sam Lauderdale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuNN9iDujJzO1wfbyvfR5blvP7YEEICoRm-wNI5TAfJyQbaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great support and easy access. Devaughn made things really easy.",
"date": "2025-08-27T19:35:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "d684f059-a5d5-4d4c-bec4-4a6659d4c99c",
"author": "Codi Merel",
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"rating": 5,
"text": "Amazing place and wonderful staff. Affordable prices in the heart of west loop",
"date": "2025-08-26T19:29:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "05bf6623-8583-4e07-ad53-f593ad1325b2",
"author": "Denisha Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2z2Jr__Dgz7Su-ZTayT08maeWw58FL67ijyonkyeEpJ_wnog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was great he helped me with all my needs!",
"date": "2025-08-25T19:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2da21848-6d54-42f1-9773-f28e0028473b",
"author": "Chanel G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnO2BA3xwW-uAO1tTezpAB_eYSoX5VplvLpKLxzzx21OTJhlNw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Can’t say enough about Devaughn Green and the high level of service at this location. This was my first time seeking out a storage unit and Devaughn was very kind, thorough and knowledgeable about the entire process. He also helped me think through what size unit would be the best fit for my needs. He’s definitely setting the bar high for any other location/company!\n\nWhat a pleasant experience and first impression. I highly recommend this location.",
"date": "2025-08-23T20:43:45.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "5b956c81-7c5d-4c2f-ab29-612c15161c27",
"author": "Boss Xpress",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSSNs4zLcCldPUC5cP5NCP-bEDXVs0_rIwasopUGJf5rY3Vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff and cleanly facility. Super easy to work with and highly recommend!",
"date": "2025-08-20T16:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "99367953-bc94-4986-9487-b8306b55043c",
"author": "Shorty Halfpint",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFh2Anp89E2E_oLw-w0g3zrEbEx-qCP2qbWXfBwABFiG3ab9jo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Green has great customer service and support he was very helpful with our move into our new unit.Very patient and reasonable person at Extra storage Space...",
"date": "2025-08-19T19:01:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "b9342f77-cae3-4081-a261-59b662b21103",
"author": "Quiantes Dunning",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID69h8SON9UR4QjQ49VGHNpuW2f-YsswxANnBg3GnMZS3Opw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-19T19:00:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0a6adb01-373e-451a-804a-1f6da14a7d2b",
"author": "Brandon Gongorek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuLnyaZ13Oq7REfL1tNBQQmM9QjKtSsgLOXxgvXATf4rlFNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-02T16:29:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "98d4e768-0509-42ba-8368-be041540207b",
"author": "Brianna Cameron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkdusfjp2IB8Vp_1RU7Jq58NSRG3jeLC7y9J3zCO0h7B4eC0Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn Green, the Store Manager really went above and beyond for my experience. As someone very unsure of how to navigate this experience, he was extremely patient, knowledgeable, understanding and kind. The response time was immediate and his ability to accommodate my situation was unmatched. From calling to arriving for my space, it was all easy and gave a great sense of relief. I am truly grateful for the exceptional customer service given. Thanks!",
"date": "2025-07-28T18:51:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "4543804d-643f-42d5-b83c-74a4c5be3010",
"author": "Robert Chacon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2jE3fo4odSrunHNvGWLTUkJjlaU5LpmyXYR14lFju3uBV7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was great! Very helpful and was able to find everything I needed.",
"date": "2025-07-21T22:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Devaughn was great and helpful! Thanks for choosing Extra Space Storage, Robert.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "9e9120d4-4bed-48d1-997d-25047f6664ad",
"author": "Jasmine Ammon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUSrT9R2xdnHzsyh6hVI58TSOP9Rr42NoLHc7w51BQYrbGpSnEhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was a great help and made it easy to secure a unit. Very knowledgeable and was able to answer all of our questions!",
"date": "2025-07-21T01:48:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Devaughn provided great help and made securing your unit easy! Thanks for the positive feedback.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7cbef24b-c047-4bd8-9d66-68be1b695949",
"author": "Robert Nye",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzMSoSJ62oADxTgW-5YSi6DN6oI-2ufm0cGQbF_gHZWijzhA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "5 stars because the staff is great and I’m sure this is in someway tied to them. That being said there’s a lot of hidden fees that are not clear prior to leasing and had I known I would not have used them.",
"date": "2025-07-12T14:06:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the 5-star rating, Robert! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (312) 442-2458.",
"replyDate": "2020-08-11T14:08:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9eb13e54-59d7-4c3b-8069-08e35b442f4e",
"author": "Ramish Mohammad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJO0H6X58wwSjkOT95FtNc63Dn9h7kZ_9IE2aUF9JhPsR6NfweH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-02T23:11:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Ramish. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36ea74a5-e210-4046-8385-b2d35fba0c74",
"author": "Joseph pfil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqGItyvRug3Ui8Ze_3B9dSzTJ7brBQNjQdBAqQp2R2LEnomQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great storage facility. The managers here work really hard to earn their positive reviews. The place is always clean, and the climate is usually well controlled. I have always enjoyed this location.",
"date": "2025-07-02T19:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you enjoy our clean facility and hardworking managers, Joseph! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a078bcf6-4986-41f8-86e9-9b92afd8ffc9",
"author": "Alvin Borromeo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIw0NjSIhrK9s3VKblkoelkkskj2IEJCHnkE8zjMBQBG2DBfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience. Nice location.",
"date": "2025-07-02T16:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your awesome experience! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f6c7c8e-04e4-4813-9e2d-ab9271a816da",
"author": "Ben Bernstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN498T7WUE1baY24c-uelxC6m1zwSMLSTlFhb_h-fwOkj_RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T17:23:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ben. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c80bdf77-221e-42c5-8964-d1dff527b92e",
"author": "Keenan Yoseph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUHCtSPCDRnr-hMyneEGgleyQOcO6N6C2QHDHBcNvGAnTkig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T16:46:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Keenan! We are grateful for customers like you. ",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34a0df19-641a-4f74-a656-473c9e1f00d4",
"author": "Virtuous Vintage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_vIVsMO6P0peoP4BAOZkGq8Zo-zEMWshcVUmv2Pf9T4jOHw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had a wonderful experience here , Devon and his staff are very professional, knowledgeable and cares about the customers.",
"date": "2025-06-27T21:45:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience, Virtuous! We are grateful for your kind words about Devon and the staff at Extra Space Storage.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce696f01-1be5-4c09-93bf-f49adabeaf73",
"author": "Santiago Navarro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnwo9h13ZRR4Gz5VWcfUP-ZvrDachoG9JGDJB4udPtz4GQPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was super helpful and the facilities are great.",
"date": "2025-06-27T19:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e8a1501-3dc0-41cb-acaa-23952ba68ed2",
"author": "Angela Zembrycki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYCvsc_v08Jqh2aDtDko_ByBN1dFViHRdcUUVmIoNOrQX4PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-26T21:03:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Angela. Your rating means so much to us!",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57436da4-77dc-4eff-833d-14929fe5b95d",
"author": "Evan Coudriet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuXLJYN1GHCl9ZWFxqjpkPWg8wHKixdV44fNCocuF6DAkkMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-23T22:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Evan. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ad0880e-70a4-4324-bc2d-a67986eeb28a",
"author": "Rayven Shalabi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUSAV36NUMC_YPnPT0ig28R8y646VsHda4IDZ4i6Eu27J6Yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional and friendly staff. Easy process. Great technology",
"date": "2025-06-19T20:26:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our professional and friendly staff and great technology!",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "c9c658b1-8e16-415c-b10f-fa86fbafb297",
"author": "Landen B.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAJgvCFVJIiJVhNuZ-Ok7YgM71J3kyziM4lLMSVf2uKPDhToIr=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff went above and beyond to help me find the right unit for my needs, offering thoughtful recommendations without any pressure. Pricing was fair and transparent—no hidden fees or surprise charges, just straightforward value for excellent service. It’s clear they genuinely care about their customers and take pride in what they do.",
"date": "2025-06-18T01:07:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your feedback regarding your positive experience with our staff and transparent pricing. Thank you for acknowledging our dedication to providing excellent service.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c0bba0d3-05b2-4e25-abf5-40faef73c0e1",
"author": "Shorty Cal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBuh0y4Wx7tpYL0otISSfAWVtqAuNIwvZ1-LwAToEuzMcQGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-29T17:51:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shorty! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a45cb3ff-b537-4126-83c3-46a9c4c1f034",
"author": "jon sal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNtq27DFTUdsL7gDZoG00T97b-KN__1eEKhLbzPQIgq_2OYxr7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly great service! No issues",
"date": "2025-05-26T23:12:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your friendly service experience. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "133e044b-2257-41ce-be5f-09d0fdd57a4c",
"author": "Sammy Kanan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRkfu9IahIsplrqRsOvIaFOFWt8K3lDBeYSfADWa00FJ5_Pn0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-26T17:09:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Sammy! Your feedback means a lot to our team.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c5305fc-9c6e-4116-ae0f-bb0ac22b3dc6",
"author": "Nate Burger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl1-3Y7_ax99bt2b91ycrmhHdparTgHZt0Z0uETHgSrMq2tYN_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-23T21:43:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Nate! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "167b1f8d-d3ac-44ac-a08d-3e32dc14583a",
"author": "Chloe T.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcrEu9hrE9u2MekhiKI6gPpNR8XWOAeLg1PvxlZdnIIEU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service nice and Devaughn explained everything in detail",
"date": "2025-05-21T22:31:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Devaughn and his detailed service approach. Your satisfaction means everything to us.",
"replyDate": "2025-08-11T14:08:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5670e8e5-7fe3-4955-a7e1-3c28a36ed8fc",
"author": "정성원",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdaK0KtLa7sUkPi2nn0xjClgjloJ88p1z1zkpJ-GkvEFKvKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good description",
"date": "2025-05-05T16:56:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "22575874-2739-480a-8eda-6db4798cea57",
"author": "mario garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK_cnqyquorbGT0LV4TUAM11HTcVDMR2puIa8nmBoCzwO12m1i=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good place to rent and clean facility",
"date": "2025-04-29T22:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b740e552-60af-4eb7-9234-91c4132d2348",
"author": "Dorothy Stapleton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8CFycGXRM1rn6JEXKik53fsHZektXmpYVTHKzFYgUA6_ZDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-29T21:00:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ede2455a-27d1-430a-bdb4-c593b7b9139f",
"author": "Dominiece Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVj-JGXzzUK3PwhDI79yhXRp8wJ3Qd5C8qBfK0bwg8_d9XGq3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is an awesome place to storage your belongings. Devaughn Green is a great manager, and is super professional.",
"date": "2025-04-29T18:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e2a1a025-a382-4cb8-826b-fd4a32ad3f0f",
"author": "Vestaen Balbuena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHG9FdMwZO9AAxKH5WT6x0BvI2ir_7LO8J_Wt-H-Bu7ImRzD8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-26T17:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "76f2cb8a-8f21-46fd-945e-3772d672dd35",
"author": "rodrigo calderon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXThntbZmPco2w6gPriWc1YvLySeZ1PeIlyDHerUnfd8xrg-BY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T17:28:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7d696544-3222-4027-9268-fb8cb86842f8",
"author": "Tanner Strohl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN51C0IJsrshaCk2qt_cgB8VeNPYlyah8Qa-QAXpkjrjSLGH0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-12T15:57:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e5738e18-33f9-41a7-9092-a8cc2dbb1893",
"author": "Bonnie H.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIZoFiHXsR_rQVTHemOTqjAl0lpIP5aSVidRGwRSF6aXFK3o4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn Green is amazing! He even carried my bags up for me because he noticed I needed the help. Great facility too!",
"date": "2025-04-08T22:47:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4aece106-f896-4fa6-b4b3-8f690d6f00e2",
"author": "Sara Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvDiQPXpKE4rcIGiM9EcRJzKmhn24Dw3xrcpxz9uDtP_CjbhUe=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys rule. They’ve accepted so many packages for me and are always so kind.\nDevaughn is an amazing manager and so kind! Highly recommend this storage facility!",
"date": "2025-04-08T16:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5392eb52-3365-4726-b928-88fb7b0ed736",
"author": "Henry Oyuela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVfSQw5nylRXADDiGHKEom7DBs8Bi0e_fFJ0U2Tg8dImff_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaugn was very attentive and helpful! Thank you for being helpful!",
"date": "2025-04-05T17:44:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51fbb4af-b45b-4cf2-aeee-2a6ac3b446e6",
"author": "JMJ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVZm5_Ga4OHzdHFGBE9dZrLAzIIqUbeQpxy2oyfvZQ1OswFjs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager was friendly and eager to assist me. I was impressed with her follow up skills, as she called when she said she would..thank you for your kindness!",
"date": "2025-04-01T19:03:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7bd4939d-c552-45a3-8a75-659ef0d83204",
"author": "Vincent Fenner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVquGz-3xqHU8Vta3S0wJ9aLBH0g_MibLrLr27tGBo7SOctbtop9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-29T20:37:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d0c3d98b-38f3-4e35-8823-7a7261c3e3c5",
"author": "jack osborne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpzZegC0PpxDkKcnK8bkFag3pslz2LtNNLFu45FGpyx1XFlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn is an amazing employee and super helpful person. Clean facility, easy access, and again Devaughn is an absolute gem of a person! Recommend if you live in the west loop",
"date": "2025-03-27T16:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4bc1c531-e05a-43bb-8a65-6f6f45c91961",
"author": "Donovan Gervasoni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBXbLXdC2lbKG-2OP7o8SVzyAK2vFaFVfS6XLBZxeHQgTQ1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was very helpful with getting setup and ready for move in.",
"date": "2025-03-27T15:53:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "59cc7862-3228-46e4-b07a-81c54e8acbf5",
"author": "Daliana Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZO3YZ4P3zH6qxgxy9i9zOAzOaXDL7BgTBw3EaJOIuLEkSqO31=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff! Love the service here!",
"date": "2025-03-26T18:30:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa970139-4d17-4df8-af0d-19a29b38ed59",
"author": "Mary D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJylaQmNfvvGdV0Mzek_jfsINy5RKaSwXDfinHFnOR7V2v6aA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The rating is for the personnel, not so much the company The facility is spotless, I dealt with the manager, DEVAUGHN GREEN who was smart, efficient, extremely helpful, and who went way beyond expectations to help a little old lady. It was truly no-hassles for me to rent a great spotless space in a well-run facility. Warning: Extra Space increased my rent significantly on the exact day I tried to extend my contract (over 30 days early), as in they doubled it. I found another unit but had to move all my stuff. This time I got a longer term. Beware!",
"date": "2025-03-24T22:48:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5b7576a3-02cb-4e40-a4e0-aed91c3e210f",
"author": "Sherry Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEVLvYBf9kyC6zdnkNlgiTd5Tr3FfhBT0OUTc7ssDVRjgCw2xFUA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you for Von for all of your help. He was efficient, professional and very friendly. I have been to several Extra Storage of the years and this one is top notch.",
"date": "2025-03-22T16:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7fe26cc6-d5aa-4de5-bad5-e6b3b2a952e7",
"author": "TRAVIS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWixlRYi3FwS__agYJIwBVxzwOa4qjYwW_UNnJ_pTeRavZxvRnFvQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice facility easy access",
"date": "2025-03-20T14:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "20da9b57-82c0-4942-bff8-34d3e55bbb5c",
"author": "Clayton Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm7Q1428pSp5ogNc-tg1ReKJV6Yb_doA6EhoZOdxcxyT3D9_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-19T16:29:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9fe32662-f367-401b-80b7-13fc76420d25",
"author": "Rachel Stover",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF2jSn1_EjlYpJBPCwIZ39RDnyZk0tLVkQSta7AnY8TNaJaTc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-26T20:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Rachel! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08143e3d-ba3b-4bbe-9231-940920f00e4d",
"author": "Kavita Renduchintala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnR4hnVCoWat12lTl8o4c_FwvZaiqXNdhGm6fQafaEklALxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space, clean, easy to book, easy to cancel!",
"date": "2025-02-25T22:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our clean and easy-to-book storage space. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3954d94c-8d7a-463b-bceb-de78e50fe81d",
"author": "Marco Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLLPB8D5qVlLP5lSJR3VwU367UHjhPuYVqLbNJPSeiDx8t9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-21T18:48:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marco, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e47fe206-5469-495d-ad45-f4d6b1cef867",
"author": "Krista Bray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlnt5eyZjRW5kIADN1w-mFdLmoHbRufMAerTIpWssfdWOgTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-18T20:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Krista! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fae86b8-2e3d-4bef-bd72-92fa13e16a17",
"author": "TWENTYFORTYEIGHT CHICAGO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQdVIONfX65MwLTSIlhredtst2iRwpeFiOzYEOeOH8W002vdd_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service here at this location, signup is always smooth and easy for me. Extra space is my go to to store all my needs.\n\nBrandon was a lot of help when signing up, made the process smooth and effortless.",
"date": "2025-02-12T20:53:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad to hear that signing up was smooth and easy for you at our location. We appreciate your business!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7e33932-52c7-4b71-8a45-666aa27f34db",
"author": "Derrick Sparks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKwjyXFrp-ZqYOVmjU28TiXvZhmO9uou1mG9a8_L-9nbN8IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient and great customer service",
"date": "2025-02-11T03:51:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our services is greatly appreciated. Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7a4abbf-d9d8-49ab-b003-b528704da27f",
"author": "OVERHEAT",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGFwb7uvJc-c9_cM9oURGJ4gvtBZVmf4lsOdCuql1DX3iFmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service here.",
"date": "2025-02-10T19:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the excellent feedback!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e30f6f2-b624-4700-87b4-93fb1e1b9a28",
"author": "Jessie Stevenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTmGWjeOMKe5kN7BnHvGPoOT6ZFe73V_Q_O-xeCwfuJti6e8v_=s64-c-rp-mo-br100",
"rating": 4,
"text": "I’ve recently used their services and had a great experience. Very helpful and patient staff who were able to help me find the proper storage sizes I needed.",
"date": "2025-02-08T19:23:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with our helpful staff. Thank you for sharing your feedback.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "745618cd-292a-462e-aec6-087b21274db3",
"author": "Maniya Chowdhary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVxWEE4HGfyOw4pe0KwpwpSsrL956Dwld0nfMzgunKc6pM-aKcCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-29T22:45:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Maniya, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27ced187-9d3e-40b4-95f6-4423676ddea9",
"author": "Wendell Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNN5MCo4JVBCHHT0LvbkguRZyIZSRwGajiruw02mxYj0WZAQ6sCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was helpful and friendly!",
"date": "2025-01-27T16:02:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have been helpful and friendly during your visit. Thank you for sharing your experience.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dac6c533-7c06-41c0-843f-8b7ea0e911ff",
"author": "Dan Pedraza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxmBBBkHe-V5cVrG0-GeIQp50BSHzVPlyxzxUr1PVFQS1h32Lk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Store Manager is great! Very kind and helpful.",
"date": "2025-01-18T20:12:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that the Store Manager was very kind and helpful. Thank you.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bfd15147-b0da-41a5-94fd-0edf9f47888d",
"author": "Matt Giese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL37AvDpbBdXzrbmktHTi83Pn1j6OVgIumGLItT5shAyF0Enw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn Green was spectacular to work with and very helpful with any needs I had. Always answered the phone and was extremely professional every time! Well done!",
"date": "2025-01-17T16:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Devaughn Green was spectacular to work with and very helpful. Thank you for sharing your experience with us!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82eb7944-04df-4d1f-94ab-13c30b8317b9",
"author": "Trevon Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9d-em9L4mLiwIwVCnpSuPuoEcEgE4f0HrtcZ1W_k3KAXyHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently utilized Extra Space Storage for my needs, and I couldn't be more pleased with the experience! From the moment I contacted them, their customer service was exceptional. The staff was friendly, knowledgeable, and eager to help with any questions I had.\nThe facility itself is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were safe. I appreciated the variety of unit sizes available, making it easy to find the perfect fit for my storage needs. Thank you for a fantastic experience!",
"date": "2025-01-12T02:05:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage is truly appreciated. Thank you for sharing your feedback! We're delighted that our customer service met your expectations and that you found our facility clean, well-maintained, and secure. Our team strives to provide a variety of unit sizes to accommodate different storage needs, so we're glad this was helpful for you. We value your business and look forward to continuing to serve you with excellence.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b177a8e4-1c28-4116-9006-fd81f272e1aa",
"author": "Matthias St. John",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWV6VWyZpFU0BidRpJK5dtQ6wkpPLroVUJu1OmA2X9bObDZ-BmF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn is the man!!!!!",
"date": "2025-01-11T16:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with excellent service. Thank you for your positive feedback!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "082a76ee-53ce-4fa0-9fa0-ca15898f226d",
"author": "Davio Pignotti",
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"rating": 5,
"text": "Super convenient location in west loop, easy access and schedule. All staff I interacted with were also very friendly and helpful. Would use again, but beware of frequent rent increases.",
"date": "2025-01-07T02:14:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us. We deeply respect your feedback and are glad to hear about your positive experience at our West Loop location.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "9a7e24f8-dc0e-4056-aed1-5411646f57fc",
"author": "David Martinez",
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"rating": 5,
"text": "",
"date": "2025-01-02T23:47:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, David! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3294e40e-37e3-4ff1-8059-3f4058e9a4d0",
"author": "Kenneth Lodge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0FHoz1Dn8tX2e5htAi1wmk91UwQJMHgeTOxB18iJIrzzrYmeVgA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-12-31T21:11:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your rating means so much to us, Kenneth! Thank you for choosing Extra Space Storage. ",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "772eb085-8d1f-46ba-bf31-068e9fc3af3d",
"author": "Steve Stewart",
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"rating": 5,
"text": "Brandon was knowledgeable, professional and answered all of my questions. I highly recommend this place for all your storage needs!",
"date": "2024-12-31T21:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Brandon. Thank you for recommending us for your storage needs!",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "6888ba98-f4e0-4693-95d5-cff6457f2a75",
"author": "Steven Oster",
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"rating": 4,
"text": "Davaughn, was very helpful and worked though some access issues",
"date": "2024-12-30T23:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We appreciate your review and are glad Davaughn was able to assist you with access issues.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Juanita Goodman",
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"rating": 5,
"text": "This place is really clean and spacious. I love how nice the staff is especially Devaughn. Devaughn goes above and beyond to insure quality service to the customers including myself. I wouldn’t choose another storage company.",
"date": "2024-12-30T22:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for recognizing Devaughn's exceptional service.",
"replyDate": "2025-08-11T14:08:09.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Tavia Buford",
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"rating": 5,
"text": "Devaughn Was An Absolute Doll today Helping Me!! He Deserves A Raise For His Hard Work And Professionalism!!!",
"date": "2024-12-28T22:22:03.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
"id": "c7d2928c-5112-4aea-bc34-0c2f7c2cccb9",
"author": "Michael Locascio",
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"rating": 5,
"text": "Super clean space with friendly staff and reasonable prices for storage. Devon and Brandon were very helpful with getting me started and I highly recommend this location!",
"date": "2024-12-27T19:08:56.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Tiara Oliphant",
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"rating": 4,
"text": "",
"date": "2024-12-20T19:52:16.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "",
"date": "2024-12-16T23:37:27.000Z",
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"sentiment": "positive"
},
{
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"rating": 5,
"text": "Devaughn was really attentive he answered all my questions and also gave me the best deal on my unit. I will definitely be sending others to this location.",
"date": "2024-12-07T05:31:18.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
"id": "459bbd85-8d56-4048-83c0-6c01511416cf",
"author": "Skytavia Carpenter",
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"rating": 5,
"text": "",
"date": "2024-12-06T21:27:37.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "0f753678-5607-4466-b68b-5205c540fc5e",
"author": "Daryce J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhELoPMrDz2fFxGn90ih1jaUhr70R20RXX7yBQSoxdPk0urbB_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and affordable. Devaughn is the absolute best, very respectful 🙏🏾.",
"date": "2024-12-05T21:29:32.000Z",
"verifiedTenant": false,
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},
{
"id": "0725048f-1ebb-412f-96e7-a835c62a914d",
"author": "demetrius mcgregor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoFP2ayH1be3NFbEBzBdhk8--QP4Bz2LJYZIJ86VTAvznsSsD2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-30T17:19:40.000Z",
"verifiedTenant": false,
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},
{
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"author": "Jamond Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4Im2HENkuv1l4WnfS_OcsmW8QYNcgqzYahqHWLSRsTfChgyPi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Devaughn was very knowledgeable, helpful, and patient with the whole moving into my unit process. The store is also nice and clean.",
"date": "2024-11-29T21:13:55.000Z",
"verifiedTenant": false,
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},
{
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"author": "Lashanda Harris",
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"rating": 5,
"text": "The facility is very clean! The staff here is amazing and very helpful.",
"date": "2024-11-29T16:06:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "d1c51fb5-2bca-40e9-96c0-0b0933b31af0",
"author": "Serena Fiierce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5AXHEnEwdInTpZiDwqgrQLYyBJjdPXVnPJwaEZhVjkUfIzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is clean, historical, and such a pleasure to store at. Thank you to the staff for always being great to all tenants.",
"date": "2024-11-23T20:04:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Sergio Macias",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr7D8vQ-cU5V_0aNSjz74bixVjo6XPqWBE0DqXkGJhRNOZzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon is always a dedicated employee who strives to make any process of having storage an easy and smooth one. Definitely recommend this location",
"date": "2024-11-23T20:02:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "f9eabb70-5b1b-431e-bcb4-022817ca25b9",
"author": "Raymond Parks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXA2xmILQ4dldcezfg1TRzJHWcnvI1CdzTS2b_shnoSc61RENKm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kyle helped so much. Very thankful",
"date": "2024-11-10T03:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "84a83587-8a97-4f8d-ba6a-efa70a9a08a3",
"author": "Nanecha Holmes",
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"rating": 5,
"text": "My experience here was nice I hardly ever ran into a problem with the staff or anyone else there. It was always a nice friendly warm welcoming experience for me.",
"date": "2024-11-01T12:23:33.000Z",
"verifiedTenant": false,
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},
{
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"author": "Sunny Lewis",
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"rating": 5,
"text": "",
"date": "2024-10-22T19:31:17.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Nicholas Roberson",
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"rating": 5,
"text": "",
"date": "2024-10-21T21:49:04.000Z",
"verifiedTenant": false,
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},
{
"id": "66913844-3a94-47a3-8d88-acdb3b9f3165",
"author": "M K",
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"rating": 5,
"text": "Great service",
"date": "2024-10-19T22:09:54.000Z",
"verifiedTenant": false,
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},
{
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"author": "ChangeDailyDailyChange Michael Muhammad",
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"rating": 5,
"text": "",
"date": "2024-10-15T22:27:21.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "36655b9a-fb21-40b8-9d12-e3d2149752c1",
"author": "Chaneka Townsend",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmzWBAOpO-QLameKTBhXDss5vi_Yvd9PgaOaVhy8y7-bOgEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-14T20:59:55.000Z",
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},
{
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"author": "Alyssa",
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"rating": 5,
"text": "Sergio was great at helping me switch sizing for the unit. Huge plus that the building is easy to navigate.",
"date": "2024-10-14T19:24:08.000Z",
"verifiedTenant": false,
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},
{
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"rating": 5,
"text": "",
"date": "2024-10-14T18:38:41.000Z",
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"sentiment": "positive"
},
{
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"author": "Joan Fiame",
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"rating": 5,
"text": "Rented another storage unit with Extra Space Storage in Fulton Market from Sergio and his Team! Professional and efficient service. Love working with the company and the Fulton Market Team who understands the needs of small and large businesses!",
"date": "2024-10-11T21:53:03.000Z",
"verifiedTenant": false,
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"tags": [
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"sentiment": "positive"
},
{
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"author": "Irene Logis",
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"rating": 5,
"text": "Amazing service by Brian! Really took the time to explain all the features and other stuff. Very clean facility, highly recommend!",
"date": "2024-10-11T16:19:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "1d6316c4-8507-40c6-b961-a1bb152bd3f8",
"author": "Sarah Sims",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_G--psDohQOsQO0v54xL8eIC1wHe2ALEyJGdOWn639-dkX10B=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!",
"date": "2024-10-10T16:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "36ddfd9b-72b8-4982-a7ed-8bc54c0fef83",
"author": "Numbed. Out.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCz4WLE77zH805ZYHswLRFUPi2ThOF27O2o6PLz0HGL-K1PlE2Vg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brandon is super chill! Give this guy a raise. Always smooth with him around.",
"date": "2024-09-25T19:33:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7068ac8d-3185-4862-bfc8-f622d6c0a038",
"author": "Ashley A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhUG7m-ZFRwcO2MueRtccWpEnTWPgpaIn2aIdVEPNKKUIR8l0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon and facility were great!",
"date": "2024-09-21T20:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "091f62e4-4140-4546-b45f-82bb270b02c6",
"author": "Melissa McChesney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRkLKZRv_d4zazBTwsSt_lxoYAl2Ugxyc_MmH5rOe-VTVgqnE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-21T18:55:22.000Z",
"verifiedTenant": false,
"featured": false,
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"sentiment": "positive"
},
{
"id": "f6971452-9583-403d-b463-968cb5aef467",
"author": "Nathan H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMSz3sIcQC7c3NhZ0DiAJp8h-3sfZrCaZwXtCqD-eQpVf2Uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-14T21:24:32.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "91b4618e-e406-40c8-a7cb-8b9523e0ada1",
"author": "Dennis Kesolitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVk0JDqH9V5-9oo2O0Plu9Ch9eEA70Q55FkQT6quyhl7zyhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-14T21:24:17.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "efe25d62-bcb6-4f6e-8168-91042325ea53",
"author": "Dana Farley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFnnyvIdUN8VhqjWE4yxYZaVhSr-56PN1NxqUDnQemnZiY9MA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy reservations process and signing of lease documents. Timothy Smith and Joseph McCarter were very nice, helpful and made the process enjoyable. The place is well lit, clean and easy to navigate.",
"date": "2024-09-14T18:42:18.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
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"author": "Jennifer Mulé",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0B57w0XQyrM_s_-WI-HLD4DKHG1XdpTYT6uvSAJAaJNxbeuPG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff and easy access in and out!",
"date": "2024-08-21T18:13:45.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
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"author": "Patricia Soo",
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"rating": 5,
"text": "Had a great experience storing items here. Everything was clean , secure, and easy to access.",
"date": "2024-08-14T22:58:26.000Z",
"verifiedTenant": false,
"featured": false,
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],
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},
{
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"author": "Rosa Mejia",
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"rating": 5,
"text": "",
"date": "2024-08-14T18:44:28.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "fd65f628-df7d-44d8-92e8-f182020284d5",
"author": "Elizabeth Riley",
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"rating": 5,
"text": "Mike is awesome!",
"date": "2024-08-13T21:18:12.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
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"author": "Eric Shepherd",
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"rating": 5,
"text": "Mike was fantastic and very helpful in helping me. I highly recommend this location.",
"date": "2024-08-13T15:15:41.000Z",
"verifiedTenant": false,
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],
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},
{
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"author": "Jonathan Abruzzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvRHpRs2BHjHEicF_ng8TangnOjN9rclMh4-IPbrzDAkjDiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is best. Super helpful",
"date": "2024-08-12T23:13:59.000Z",
"verifiedTenant": false,
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"tags": [
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],
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},
{
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"author": "Vidal G",
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"rating": 5,
"text": "Very clean always accessible and very nice staff",
"date": "2024-08-07T19:07:02.000Z",
"verifiedTenant": false,
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"tags": [
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],
"sentiment": "positive"
},
{
"id": "1f124398-b4c1-4234-ba32-0fa45142acfb",
"author": "Gabriel Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJyCRDCh01tksk2yQKba1IKYAEhHCuDD8T70EzsL2DPTb-L87LDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and service",
"date": "2024-08-06T23:42:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "34232685-2615-4962-81bc-e0766cff7af2",
"author": "Lance Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj3l6_JffD5G3vRrytSHPe22PNADjCAf0NShtz2u2vPo0jBb4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2024-08-06T18:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c980cf3c-a87b-4a80-9d48-8ad990964aff",
"author": "Nicole Dal Pozzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYlnzT9L3k_tKk3vOtRcat4AKHZxMw4T-oJYYNh6COHaGsFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike made everything so easy and was really nice! The place is clean and secure",
"date": "2024-08-03T20:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "824abe85-9841-4fb2-baf5-4016b23c5ccc",
"author": "Gage Hamill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMfNmQ1fuL0Y-7llFYJriwhfLt5-B87zHaugdc7gKXj1RM2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-26T16:15:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Gage. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b4bdc31-ed97-478d-8d04-b874bde853cd",
"author": "Branden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhFsAJbrp2uYMpAjvBbhZptQql01HhTo_dttXkdw4oxj4qJBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location & easy to work with!",
"date": "2024-07-25T21:24:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our location great and easy to work with!",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ff082bb-3c1e-494d-a109-1dacfed70817",
"author": "Vera Mehta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVaj6xyqDJPK6b9gi_c7fLRExGLqquIpDBUqKMDMIV4cBlY6FD=s64-c-rp-mo-br100",
"rating": 5,
"text": "The site manager was super kinda and the process was smooth. It was a great experience",
"date": "2024-07-24T20:12:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words, Vera. We're glad to hear that your experience was smooth and the site manager was helpful. Thank you for your feedback.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "78ff5e04-5045-4e41-9d83-0bb78c5df32e",
"author": "Brad Zelezny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdRXUlVpB-TJZcj52g98rZU_C-28PhAmx5Jqo87wp0WVjw4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2024-07-17T22:45:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the great review, Brad! We're excited to hear that you had a positive experience with our service.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b1fe3fe-6057-4ace-b550-84e258bd40e9",
"author": "Jamie Riddell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqpRpr-PNfeqHOqOEqaK4QtBW84RZlF-nFpKOPt-vEfqt6P5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, will use again!",
"date": "2024-07-15T19:27:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We look forward to serving you again in the future.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4bbf69f6-9e3a-46f2-a891-1719b9c94af7",
"author": "Alecia Zasiebida",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJ8PTHJdkuu1kHH9yXv2i19cpAj1pcpVDwhVTK5txa_uderwI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Management is great! Mike helped us get a good deal. Definitely recommend.",
"date": "2024-07-14T16:19:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Mike was able to help you get a good deal! Thank you for recommending us.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4bf3256f-8d27-4c91-8427-168a0eae1336",
"author": "Bekah Zeleny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsdJ0AkAd-3fhjITXMFHmn2SstWKxjP53tkzIZBB_gveaKlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great!",
"date": "2024-07-12T19:43:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Mike was great! Thank you for sharing your positive experience with us.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf30fa24-807a-4fdc-b58e-c237a5bf85ca",
"author": "Brittany Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi5LCKeWQ6MJhoZHo3ewEvzkmizzZvvfwlNV0MJDoMo0HSiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was so helpful! Showed us several options and really took the time to walk through everything. Highly recommend this facility!",
"date": "2024-07-06T16:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Brittany! Mike is a valuable member of our team and we're thrilled to hear that he provided you with excellent service. Thank you for recommending our facility!",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8eb6e793-b59d-407d-a2a7-5dd1a1e72f25",
"author": "Nick Sieger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9AEd1IS1gyVetrurfqytyMojXPckIJcr2vdN8V3sw9rwT3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, excellent service",
"date": "2024-07-06T16:02:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience at our facility. Thank you for taking the time to share your feedback.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0940091e-a243-4b5f-8727-66235d02a789",
"author": "Ann Marie McNabb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqr_pM4oiE-o1LpeWxKP2dhqfDdlYvKIIr0pSj-9pmv4IOQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility and customer service!",
"date": "2024-07-05T17:40:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are happy to hear that you had a great experience at our facility.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c9c6997-0007-4eef-84c8-a08db27b4561",
"author": "Bobby Byrne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ178ERI1TXifXP8ks2AFyXWdQayR5n1dwx0w-UYww7MTblqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is the best! Wouldn’t chose any other storage unit",
"date": "2024-07-03T17:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bobby, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ffb5662-0d50-440f-a870-b974cfbb137d",
"author": "Ron Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUib-hZXxc1VxN-CDb4fzYYOkRQBhoyfZ6zQg5HJBJAcTDEy4B8=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is convenient always clean. The staff is very helpful and courteous, always going the extra mile.",
"date": "2024-06-30T04:10:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Ron! Providing renters with clean and convenient facilities with helpful and courteous staff is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-08-11T14:08:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e85a82bc-1a4b-4816-a1ad-e9469a74b06b",
"author": "Meghan Hurley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHVsteudhkf93X_Nf9RdScnWO6OGduDHIjPHNjQDBajHbH2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-29T19:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Meghan! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7d7fab4-51c1-44bc-8df5-c2e94110d53b",
"author": "juan Varona valerio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoKuDZijZyez51KxFcMb93cPmsADvfSBF3i22v_gPSNsOZGrGk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-28T18:55:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive review! We're grateful for your feedback and glad to hear you had a great experience with us. ",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53ef7dab-20d9-47c1-a219-789fd25a3736",
"author": "Danny Pawelski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2drDL-TicYXKz6JURZPZiRC7YXeJFA69vY_cZIARq7MCAbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-25T21:19:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for the 5-star rating, Daniel. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "782db704-9fa0-45bd-ae83-cfceb9e1a688",
"author": "Kim Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7XzffwYF7JXqM19CAD58F_wbw0rtlNmWVHg_EauuesMxzVIgCAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T20:04:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your 5-star review! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8430486c-9153-4f46-b843-4a4b8367e78c",
"author": "Ana Arruda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYNi8nMfXV3O7utMVq3i2hODkFU_XYJRe-7zAycz1NamSB74M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place for storage! Totally recommend!",
"date": "2024-06-22T20:44:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that you had a great experience with us, Ana! Thank you for recommending Extra Space Storage.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2a83ca0-040c-40c4-a991-0f1efad6379c",
"author": "Johnn Doee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4GNUY1Ps57XX0X0m9lpc3yghTZ9j0VsS3YLs769xtO2rcEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-14T22:00:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Johnn! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43215618-5bc1-4e03-90fe-36cf0bec7664",
"author": "Tim Weyner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF7sta41TYWpggMUbmbGWxfwiuTtomINvFWwz1tmr7RMlHdsYK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful staff and clean facilities!",
"date": "2024-06-14T21:56:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, DJ! We're glad to hear that our staff was helpful and that you found our facilities clean. If you ever need anything, feel free to give us a call at (312) 929-2429.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8ca5c830-f2f9-4862-a298-0e9d46e144ed",
"author": "Patrick Tracey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu6XgYWZIYISoaAJTQQi1hCRHGEiHahIJG1eEpGMvJ_o2RBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and staff! Mike helped to secure my unit when I had an issue getting to my stuff.",
"date": "2024-06-03T22:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Mike was able to assist you with securing your unit. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-08-11T14:08:28.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bf9d5e67-6f5d-4187-a120-9e635f190eda",
"author": "Gabbie Werner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5MlqGzqeaM9eB6ju8D6BM5ExMpgm1WdHeJ10NbAdRLzybcBlX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly staff, accessible facility. Only suggestion would be including more Dollys!",
"date": "2024-06-03T19:13:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Gabbie! We will definitely take your suggestion into consideration and work on providing more Dollys for our customers.",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f9632d92-f963-4a2e-ac43-a94648e5af1c",
"author": "Divit Srivastava",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHbTkszsc-MZ7fjaG5IO_hj8AgLeHPyt2PbDte1c7OYCBKtg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super service, options and price!",
"date": "2024-05-21T23:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're glad to hear that you had a positive experience with our service, options, and pricing. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4cf704bf-58e2-4c30-910d-2d9a0a9eb540",
"author": "Mia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDhXBtFIRge_cJGsOQ7UAdbrUsEtHtNIhJkAOoV8UvdlKT2h8=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff were very helpful, Mike especially! He made sure I had everything I needed, showed me different size units, how to get to my unit and how to get to the dock for moving in. Very helpful and excellent customer service!!",
"date": "2024-05-18T18:11:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us! We are thrilled to hear that Mike provided excellent customer service and made sure you had everything you needed. We appreciate your feedback!",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5bb6ce57-ec48-4283-9679-7fe973c30028",
"author": "Mikhaela De Guzman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPnivz4zBiHKCVOlbloM5yPJVXww4FncBhjWBtTLTH2_rqi0KkHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "friendly staff!",
"date": "2024-05-14T21:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you found our staff friendly! Thank you for the positive feedback.",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6750b0a5-89cd-4b0a-986f-e8644e308ab6",
"author": "Zach Ciszon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRGofSmg4tKNlpxE_sEauI6xIHz_Sr58Ujo4IzOF05gATR72XT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-14T20:22:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Zach! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a16c13f-d0ec-4f70-94a9-89e391dbb604",
"author": "Cathy Estell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKp9sfZmC3cfHFjJQCyitusejFxe4gpCh6Ft6Mi2_pIer1-Gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience !",
"date": "2024-05-11T21:28:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cathy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a5b180a-9983-4724-9fdd-a8099ff67c23",
"author": "liz muir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM2-B6yYRn0rKC9v7-pXKXlpCSfbapXwHF8ZWM-ul5iDi1_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was knowledgeable and made the process incredible smooth.",
"date": "2024-05-11T16:33:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Liz! We're so happy to hear Mike was able to make your rental process hassle-free! Give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12425cb3-d47b-46e0-a618-c7a828159155",
"author": "Tori Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa5g20te6Mg9qAHSiu4TMtskRJmAG9AUjbNPte0nGJYxuSqiTK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-10T21:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Tori! We are here for you if you need anything.",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49730630-d8ba-454b-8cd7-a50f48d40856",
"author": "Joseph St Amant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrld75F7f82Usma_KLd2BTPEzE6DtplzzmOeSQhGR29vrGllde=s64-c-rp-mo-br100",
"rating": 5,
"text": "Biggest reason for five stars is Mike, who was incredibly helpful on my first time there. Showed me around, helped with passcode, padlock, etc. The drive-in makes things super easy. Quick and simple to book online.",
"date": "2024-05-05T15:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joseph. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8f5456b-3ee2-435e-acba-ef69c29de418",
"author": "Shevaz Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4UgI8BCxWOLJAXV1BUKgUAaf_qrhyEGWRwdWyVOKBwH1m9dWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and the team have been very pleasant to work with. Helpful and informative. The storage facility is clean and feels safe. Very convenient if you live in the area. I would recommend.",
"date": "2024-05-04T20:26:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shevaz, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "5d24916d-9267-41ba-b4ac-8c522df8b81a",
"author": "Anthony Eddings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpXNF3Zd8uToQLwzR2aaJgb1wPOfsqi2-WI-Uqfmcm_pNWVrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was excellent. Really helpful, really cool. What I thought would be a long process got done smooth and easy. Thanks a lot, man! Two thumbs up!\n\nUnits are tip-top, too. You wanna go here if you are in the area.",
"date": "2024-04-19T18:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b632fd69-5294-4a4b-8ea2-52c031eb1338",
"author": "Money Motivate",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYBO9wfUEeMOmfPNqichTgxjTnRqQ4qbC7EBgbsJKw83jMzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "MIKE WAS THE BEST EVER , GOOD COMMUNICATION, & VERY POLITE",
"date": "2024-04-19T18:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Money, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1232cb55-c58b-4748-b558-e7e3abef2ae3",
"author": "Annika Echols (anni)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJcKWsTDacRRTEI_FIla1GwWgOyVn0ir2c5uNZZ5JltPdxUfG6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is the best! Very helpful and kind. Great customer service",
"date": "2024-04-16T21:30:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Mike is great too! Thanks for the positive review, Annika. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "619fd718-962f-474e-be3a-e372ae20f1da",
"author": "Piper Earnshaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs_vs6cYSRdCcXfOIv3Q9Y8qaWoie4CIg_WIPR_Nqqzca41DqK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very helpful in showing me the unit and gave me the run down on how they operate.",
"date": "2024-04-16T20:30:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Piper. We're happy to hear that Mike was very helpful! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55283eac-b97e-486a-afc5-1f3166a93d98",
"author": "Miranda Luna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0ArPB6gkv0OJ1en8zFkwEpJrmD_LUcVXukF3_McnWd-STcc0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location! & the staff is always super friendly & willing to help with any concerns!",
"date": "2024-04-16T19:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Miranda! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "020c4756-f396-4724-8907-233bd39dd831",
"author": "Upesh Patil",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRDuGjd8U_ChitUDtD_0xrx-yEmEaJG3laTjYmioEY2tIsww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T22:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Upesh! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0600d8d9-ffcf-4e7c-a04e-ff323ed8572a",
"author": "C. Gutierrez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6o4PznbXWKxfwWM8XtDknV5uMZnyzEgcWDHPtYzrGAoWHSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is awesome! Whole facility is great. Super clean. Super easy to use and sign up. Great prices too",
"date": "2024-04-09T14:58:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi C., Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c6911cbc-5aaa-421a-aa05-9209459cd756",
"author": "Colin Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJw24dGVHdE-GFSXzqcFKDMTXz_3nXsfLCuACJJOjvY4NPjcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-06T17:27:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Colin! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75b73c90-2553-4d1f-9ebc-f2a3fb3750f5",
"author": "Megan Sheppard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCwB2KJC6msgSRQltC__dDPcCo9YgXqQZC_lj3p04_hUWrXTs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-03T21:32:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Megan. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af998322-57e4-4cbc-b116-d39d15867bde",
"author": "Kenneth Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgvXX0p7Yj2GGBPIUtjp1SMANPStqWN-19UD0lensLaEZKkLy0=s64-c-rp-mo-br100",
"rating": 4,
"text": "Front desk person Mike was very helpful and informative about the rules, policies, and other details of storage and expectations.",
"date": "2024-04-01T19:30:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kenneth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-08-11T14:08:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a066b722-b8b0-4561-9fb5-5c3a5e40dda1",
"author": "Veronica Wills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKefMpozEqqMUnUMYzSjBE94Y226ZltYpt4vaVfNknu5pjeuKE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was literally the best! He did such a nice thorough job helping me and answering all questions",
"date": "2024-03-30T21:08:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c5e0b1e4-b1ae-4468-9ff5-c414d9cafd30",
"author": "Alexander Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9_oai6pJBRPI41d7YylgqVCLQVC8OXZISXX4JVplECVVc9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this location!! Mile and Brandon are amazing and very friendly and informative. Always a pleasure to see them there! Also, this location is very clean!!!!!!",
"date": "2024-03-26T20:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d099fd99-496b-4413-9cb3-bb6988eb0125",
"author": "Sydney Graybeal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIadYigOdRsplVDCYzkmVw7EfjkWYdDUpbI6NFwv0hWOIGruQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great quick experience",
"date": "2024-03-25T19:17:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0bb44193-7538-4927-a620-259acbacb35b",
"author": "AI Real Estate Strategist",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlJGsKvY6zAeW54IB34Eou9niWLl05d-FDKasEx-X6aeHeveJi-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing location in West Loop, clean facilities, easy access, wonderful customer service!",
"date": "2024-03-23T18:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "24b6cdbf-1ece-418b-a409-8fe282097878",
"author": "Carrie Nanning",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoaAFCfzD1YulaCJ9PGq6n2mqOObzV3akwF0eAdNfpzuemMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-03T00:11:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ff68f3cd-5982-41f4-93bf-e2770bb5aa92",
"author": "ComposingX Capturing Life",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSoCfjV-CkO8Lag4vluu-hMS0uv4311VEIbT1WihS-isLbqRs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marvelous!",
"date": "2024-03-01T00:33:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "58c247f6-3a8d-4879-a6ba-fc86d6c18934",
"author": "Alyssa Mucha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZYA8d9ppa2xIQb-Ow2WmW0MQCW8TjmMHwKSQAm1yrQdG2P2lA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T21:45:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6a73d80e-b428-4e0e-a1b3-79a26a31e694",
"author": "Dee Ingram",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZO4Xp6Nk7FNLOHc87cX2cjx4UVqBk0jHq2KN-i2V1y6kmlMEm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, very pleased with how attentive staff was to my questions and concerns. Highly recommend.",
"date": "2024-02-29T21:41:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09467d85-8eed-4f6e-95bf-b49fca785e3e",
"author": "Alisar Mustafa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwUnGS5aXv7vduGqRl_rxM0zS0r0SS7m11k0imrwgHcY4qbQKH=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service staff was fantastic and handled my inquiries very professionally",
"date": "2024-02-29T20:59:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "249c804d-b791-44ea-ade0-7a71cc5eebc4",
"author": "Krystal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ0QK7n24lgFVh7LvmS4zSCx3jrn798bR3WL39ePfwcDS458Y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful facility!",
"date": "2024-02-29T20:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bb834d78-1658-4988-a349-fae2eedce9e8",
"author": "Marty Soole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdxZMNot-EUC_3z5VFjFXtNUcQhQj-xldN6pLxAO3Q9lNV2DJQLA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff. Brandon went above and beyond to help!",
"date": "2024-02-29T20:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "be54912e-6053-47ee-b567-227e3072196d",
"author": "Michelle McGrogan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoDem-9v1YB428t7C7o00ko-4WwalQ_qgiynP2NmO01T8Ocg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was very helpful and made the leasing process very efficient and easy. Thank you for the excellent service!",
"date": "2024-02-17T23:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54760d04-0fce-4a55-b4b8-9d6afd994b7b",
"author": "Colin Finn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEKYE2rUgmW3jt2MzazJfJxu6i80XF0lQIL2jM14HH_1obzAmZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-02T18:34:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7000f0c5-2b7d-4452-86db-f5fd325a7eba",
"author": "Kelly Jarvis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnbQ57EKB3CE5Pfj2p6VdsHKAt4sbsnAMsFoxuKrJlq1EM9jhY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really like this place. Great space and friendly staff.",
"date": "2024-01-30T17:50:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff5e09bf-45f1-49a0-9e6d-b8eecaaa0fd8",
"author": "Daniel Grahf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsQYG60_ss5Zob3jksGMugu7YxQF4KJAsZtP89_S4g6737YQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, straight forward to rent, and quite helpful.",
"date": "2024-01-22T23:56:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bf591a38-dc72-4c39-9098-df7c0bb927e0",
"author": "Holly Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY8RX2nGCCB4X4BVgT1vwwJly5UcRf1snuLEWfE6tWzhVe6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting a storage unit was made so easy. We toured units, were given payment options (in person vs. online) so we were able to make the best decision for us, and were in and out very quickly. Thank you!",
"date": "2024-01-22T19:55:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bd2e33d1-1e45-4e35-8a26-b2e069c2905e",
"author": "chase williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcqUL9hvi1_gXj_lkiTTBvReE2MQmA9z-rXUTDxNJZqo3G=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-15T17:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "83f270d6-596e-4660-86cb-077736204d43",
"author": "Bhargavi Munukutla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5X-oPXyhxQlpDS8_ymF2MwZYSr6LQyZojeA5M-_doo_QWUkINmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-15T17:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "22666e6b-710c-4f7b-86ae-e14ef0bb745a",
"author": "luis gon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzFh33tYRAZI25KqCL2j6tEKxDQO00QkEAaVJ7daZiTQ4Rqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-05T22:57:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ec4bb5ad-8d21-46d2-a8c3-46eae0571f4b",
"author": "jo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3cdKnpxb_ITeASBszQWsbMqDICgo1YG5-nAVhA-uVklKnaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, staff is always tentative and helpful!",
"date": "2023-12-30T19:16:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jo! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6978e1a9-6497-4fee-87d1-0391e28cfb34",
"author": "Latisha Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsNchP9rLnT3h6Hbl9e3e-inQ4UgH8ksoj7YZC_aZVWG5Xpjua=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sergio has an excellent and amazing customer service very helpful and the property is nice and clean.",
"date": "2023-12-22T16:59:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Latisha. We are glad Sergio was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "aa167439-7fa6-4653-94d7-6203272f2481",
"author": "JJ",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAidAgmazvV3PaTtJZ1DYt9wes-CxijHwD65WVPid_qLkXiLnp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best communication team",
"date": "2023-12-19T20:37:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Thejbandera5, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0210d9b-a360-405a-8d8f-be7317ef2899",
"author": "Roy Ballesteros",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGeg6u5-bWyDWZywTFcOeGulllLoi7y77D2fAA2FW3qHjr0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Staff lead by great management overall had a great experience here when I was trying to decide which storage place best worked for my needs!",
"date": "2023-12-15T17:56:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e9ae6e2-82bd-435d-a2ed-a25fe0538b4c",
"author": "Ethan Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMvedrl6VBzl4sEn6OkpjP0ra4pPTpXj7ww--V8l1UcSmXLt7Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-15T17:46:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ethan! Please stop by our office or call us at (312) 929-2429 if you have any questions. ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52d7f3d3-cdc1-49c7-afd4-5aa495f97fe8",
"author": "Natalie Beattie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6myLSDGtFwjWFnOj32_T8ecdBJZWSaEuEPGrjT21EI_DyLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space and incredibly helpful staff. Brandon was a big help and made my visit a lot easier!",
"date": "2023-11-30T19:42:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Natalie. We're glad our manager Brandon was able to help! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "42e53459-41f5-4708-a189-94ce7e9eea1f",
"author": "Matt Marque",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmr-cAHiKk0nrCDmCDhHVh1aHiwT4FtA33EL0iYq8_gwh0Au8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was great and super nice.",
"date": "2023-11-29T23:04:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Matt. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47ae37dd-73df-43c4-a6ba-5132858571f9",
"author": "Qyra Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYd7GnfWhV7-XynP67W0x4ysHN6AmIAC3Sda15x22FCFaC0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Love It Already... Great Help & Customer Service",
"date": "2023-11-08T19:26:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Qyra! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please email us at customerservice@extraspace.com if you need anything! ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30d562a5-f2d5-48c6-b59b-2640d7591a49",
"author": "David P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4vTYo4AKbtlvYjBKexqkV1gJhkcn1738GRCLfFxx6LtiZkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was efficient and friendly",
"date": "2023-11-07T00:00:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the review. We're so glad Brandon could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "189b21df-4528-4b71-bd26-ace8b0251c63",
"author": "Elizabeth Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuiPC4yC1fYMQIY3tF8fcmJRMmFnA8rj25mjoiohxNtt4QAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was amazing, he helped us very quickly! We were in and out in less than 10 minutes with a storage unit :)",
"date": "2023-11-06T23:17:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elizabeth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brandon! Please stop by the office or give us a call at 888-storage if you need anything. ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f582f761-14f9-4c48-829d-09d5b5774ff2",
"author": "Meagan Womack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWd_cdyW-Iur5tVxS5bWJKF9SoLrrR0D8J0qN3bOutukQ7vQTbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Initially I was disappointed that my unit was gone. My own fault for not reserving in time but Brandon gave me options that made sense for my move. He was so savvy.",
"date": "2023-10-28T19:30:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Meagan. We're glad Brandon was able to help and give you other options! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "153b4ad0-4c0f-4d5f-9d65-5e352addc5b7",
"author": "Mike G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAj7Mz2JOS6cirUrbQ9N84Odmt1mnVPOa1xA-fZBdqHWSxFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very simple easy process.",
"date": "2023-10-28T16:37:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Mike, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a42d08f8-b4d7-4566-960d-3b2a356e7d8d",
"author": "Natalie Beattie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhWAMtLp4i_7XWbqJL5NczykdEC3pjRU1pJt5Sr3NplClR7Cwx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space, friendly and helpful staff — they go above and beyond! Highly recommend this location!",
"date": "2023-10-25T19:16:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Natalie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a16af167-9de8-4f44-a2f6-d419a60356f6",
"author": "Alexis Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXFDuQSpvCSK3grtD-a41oZyIs3MwFY3ub4aB3whbxeJO_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-25T15:39:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alexis! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dce93929-a165-4ce9-801b-9208cfe29072",
"author": "Siena Y Malcolm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSVcWxAEcKU2mr4hdkH5nSOzSEkNYK70kjjBckaN_8dijMeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-13T20:42:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Yemaya! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (312) 929-2429 if you ever need any help with your rental. ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0062b81c-7aa0-4474-8f6f-2b919bf2f802",
"author": "R J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEB7AG2omu36D1jQBY8vbn90AzMO_CiBqCftUIEwEIpLDwFdUv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brandon was great and easy to work with to get things started with the rental space.",
"date": "2023-10-02T22:46:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Brandon is great too! Thanks for the positive review, R. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20ae3d41-478f-4afc-a431-e27ec885bc66",
"author": "Lacey Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQnUYkaU8kpcc0Y4uYrUMci2U4DhAAgWQcKSZvBwYOZjsqd97o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service at this location!",
"date": "2023-09-22T19:47:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lacey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "586521e5-fe54-4a08-9c69-47f0f8062ff0",
"author": "Jocelyn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKhW1I0qF0Fgm3CEPg7RmocW7Vicx-hxMIjNwulOTNv88HpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is very clean and very friendly. Highly recommend coming here and trusting them to protect your items. I love renting with this facility so far the best!",
"date": "2023-09-19T14:52:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jocelyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2024-08-11T14:09:17.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "97976131-960e-4ea7-9b3b-6f90406415a6",
"author": "The West Loop 569 Bark Park",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7jxxfBjQfKK3WYohpfImaMj2sqEuMkqtWpcdBumFrY5BCEElS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sergio is beyond helpful for our needs. As a nonprofit, we are constantly requiring services in and out of the storage unit. ESS is there when we need them most!",
"date": "2023-09-15T21:17:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a4f9cda-acc9-4b7e-8f04-99619351c9ba",
"author": "Jon Michael Zasiebida",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpbL7DAX_DlaLNU0Go10iDdGQBKovHJcsRpH9C--vD2vFw9IHGiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been renting space and spaces from them over the last 4 years. They have been very reliable - even when I had an issue pop up in the past. Their staff is always helpful staff and overall well-managed.",
"date": "2023-09-13T16:12:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4aad716-52fd-43ac-8841-e033a3c0a53b",
"author": "Nishen Vartabedian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKMgaNVzcXEp_fRmjQI7v4-Mu2GSJ8Y6QblOLXuWJlGP1CcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience!!! The facility Manager was a rockstar!",
"date": "2023-09-07T18:00:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4ba97165-b0db-4366-94d0-2ab8c68b138c",
"author": "Carmen Mabins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFpsMlcEjB0UCVagmCVrY8MM1vXMrKNMyr-tZh5oDWWECV3Hj1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Sergio was extremely nice and made my visit very pleasant. I hadn't been to my unit in awhile and helped with any questions I had while smiling. I appreciate the service that was provided!",
"date": "2023-09-01T17:13:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "50b85c34-8b0e-4e26-bd52-746a22e79af9",
"author": "MICHELLE PRADO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9He5W3n3ve2_mACuB2-JvufIFqCUr937cgwOGJ6mFCwzONYXi3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-29T01:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "911810c8-24f1-4abe-87e4-612ca1e273fe",
"author": "Gloria Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8KkWEm93PrfOOG40-cPEvlqtdq2vubqquv2QrtaVYzta0pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-28T16:19:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "69929f8b-fba4-4e6b-892a-fe572fdf6af2",
"author": "Kameron Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnJRjLoGdh8ubKfyo4ffZKXyb55CDwTj6WNeITRmou5Jdatw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amber has great customer service and is very nice.",
"date": "2023-08-26T18:26:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a2973bf6-5768-4324-94b6-a7a62dc089a6",
"author": "Josue Silva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiZhJmtR0QAW9c7eZMFZNLRg0YzPiCfwWiXCHCrHhOe8CoHpxS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience",
"date": "2023-08-25T21:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a06b4acd-d001-4403-b444-66141560546b",
"author": "Eugene Vortes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGZeWaJba7vH2MHAOiAOpz_Oy6afh4uTKf1jB18_gPA2U9H6QE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alician was helpful and made the process easy.",
"date": "2023-08-15T21:40:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3efc577-c2ef-4543-83b5-371b38d885c5",
"author": "Andrew Challenger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFdARWKeAVXkupXB-1AhH00WvyprhZds27l8hAU_3nUNC8djqI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage space. Clean. Easy access. They let you get out out of your space when you’re done without any hassle. The store manager Sergio is very helpful.",
"date": "2023-08-03T23:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "cf8fe500-2890-44d1-ac14-e71785e8ab9a",
"author": "Sedrick Chappell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7mnmFs36L9sjztDEdaNKMZvxMlJ_N-gVie0ENoh6aLSzw8p_t=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Great Team!\nGood Service 👍",
"date": "2023-07-30T19:46:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fec47864-d24a-4163-adf1-8dc315f71864",
"author": "Maya Tersigni",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSNCWGfj5R1cAY2xJLwSafj0uzJheZ7kDR78SPSDXnpUAS5aY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-27T20:58:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "20e4c7de-b3ce-4799-a655-02b987aeb0d9",
"author": "O'laysia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVruoRlCpoB-smn-YzKDUKKe9VsJkJoifhDcydql7EetbTL90ys=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-21T01:21:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "531278dd-75b8-4743-956b-6647634eab1f",
"author": "james cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOczxd10QUo4LGUFqUy4Ft9m0pVQgz8dhEobho9pKNMpS1lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Quick easy and secure.",
"date": "2023-07-12T19:55:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "71479ecd-8a8f-4312-8f9f-24ae280fe7c7",
"author": "Carly Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaVs4PDUlds_pAgaGoBTNx5q5uoEVuQcsMyYHNpQ4kP4RvCSDn=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been using a storage unit here for almost a year and the staff is always super helpful and the halls are always clean. Very convenient location too.",
"date": "2023-07-08T15:26:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "546d5b62-1faf-4b4f-92b2-087275566816",
"author": "Benjie Fraser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhTflqoNV0U5otaPuPUegFtfnin6PSL4NlBiU6XZcREAd5Rvan=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-07T22:04:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "186a1071-871a-4fe8-8fdd-0759979bd751",
"author": "Salma Montilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-VJRIrnxhIDTNmkIo0I-13PQwfYAWrVjRsfRS-ATlNaGDZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-07T15:02:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "295cccbf-af05-44b7-ac83-91906be39dbd",
"author": "Diana Areli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwSnEhv3jDfLI629AfIFWlX1GoxrUA6_Ew7O4lkm0G6YWissF5=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best customer service experience with Sergio, I would highly recommend!",
"date": "2023-07-02T07:16:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9fe20b2a-a691-46ed-908f-1ab141fcecde",
"author": "Tony Tha God",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW--5q9CXroA-Tf6PZpuPDx9pyM0FBujXZGefd4VbociMShaJ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-30T19:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1edb35f4-828a-48ed-9b7f-61291557f3ce",
"author": "Shawn Lewis Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqwVUkXvmCKiBSwGf32QZaD1Aq8EyMKKstPGQMHhKDfCDYyKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-27T17:03:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "40e5eb5b-7e1c-47ed-a1f0-d4f9def384ef",
"author": "S. Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJneaijtP9xvWaYI7vyxb9pEpXy_wP0mi42C7zR5XzxYxoZDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service reps there. I believe their names were Sergio and Alison. Thanks for the help and guidance you provided.",
"date": "2023-06-27T16:56:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Reshaun. We're glad our managers Sergio and Alison were able to help! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "921b1dfb-c7e9-493f-9eca-84869491d320",
"author": "Queenie Mcneil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW94gYgzQKzWWLz2zBT1JtUXmu-HkjwFucL3AO6rfeKKivrKmig=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-27T16:39:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Queenie! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52606d73-47c6-42cf-bbb0-eb01abbb6d30",
"author": "Daniel Toby Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK18YfjR8At_NgWSs4xsZ3sj71sXNMBPA5Vy8bSffob1Iufg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and speedy service. Very happy with my unit",
"date": "2023-06-22T19:18:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Daniel, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1784befd-9483-44bb-af3a-849662c06329",
"author": "giovanni rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKHtoa8F41gMDrJpb4uxZqOQbfPmMsq-3_JunrHHTXMsoF-5o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-21T23:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Giovanni! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (312) 929-2429 if you ever need any help with your rental. ",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc7874e5-0314-46c2-a133-67e4dbbf7d02",
"author": "Keenan Yoseph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILBxqpSiKZD65O2ZnK79RC7hOwj36NERJZbP-peiOIWhDK_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sergio helped me sign up for a storage unit over the phone. He was incredibly kind and easy to work with. The process to get signed up is easy and overall a great experience to work with them",
"date": "2023-06-20T18:25:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Keenan, thank you so much for your kind words. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13fd2ba3-a533-4de6-81cd-d8d0b47ddb1f",
"author": "Tysheanna Troupe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5ioVTB_ZiJQL3sPlxAzGRQ8IoDLtbhBp8uTwn1QfeUt827A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sergio was great. Very welcoming",
"date": "2023-06-13T16:17:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tysheanna! We work hard to meet the expectations of our customers, and we're happy to hear Sergio hit the mark for you! Don't hesitate to stop by the office or contact us at (312) 929-2429 if you need anything.",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4f36d87-300a-477c-b21f-693a9047bdd2",
"author": "Yadi Alarcon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTIl-hM2sn5N8JQH4uBV4iitnRly-NiEI6Zknzvt0W6_l_uUbB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sergio's exceptional service, coupled with the outstanding quality of the storage space makes this one of the best storage locations I’ve had to deal with. The storage unit facility itself is organized and well-managed. The cleanliness and tidiness of the premises are a testament to Sergio's dedication and commitment to maintaining a high standard. The ease of access, well-lit corridors, further enhanced the convenience of using the storage unit. Thank you!",
"date": "2023-06-12T16:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Yadi. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sergio. Thanks for letting us know the team is keeping the facility at a high standard of cleanliness! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "45a4167f-39f1-4aed-9c0b-dd537515d2af",
"author": "Brian Loschiavo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd3ZahP3OGItAZDXxf9mB7CT-vNQDdC1DXoTer5SxLlmcbRGEG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-09T03:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brian! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "992e0164-a6c4-482a-ab59-5de1630d62dd",
"author": "Brian & Daniel Loschiavo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0QmLkm3soGoqETMWlV9GmsJ1sgZcwMqhNdhsDSXPQMbLQmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-09T03:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Daniel! Don't hesitate to reach out to us at (312) 929-2429 if you ever need any assistance. ",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b93c7846-c31c-4a2a-92a2-96965647a86b",
"author": "James Redmond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQqsRLfpIgj046SkY8DGioN0kQPVEs0tU0_xyHVJdXtIY5caUz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great Location. Very secure and accommodating facility.",
"date": "2023-06-02T23:01:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Jimi! We love to hear that our customers are happy with Extra Space Storage. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c12c8c78-6eea-460d-bca4-c52e8c10e972",
"author": "Jesse Spencer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4aA2EsQ0FPRoXm45QJxiFW0Ksj4zdYa7B35ycvrb3Db-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-25T21:14:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jesse! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e618fa4a-183e-41af-a498-321ca204043c",
"author": "Nayeli Olivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIO0R1DmdBCa_IdoF4Ipve2UV7pDMNKaz-6bH6bvOae3jFUxxk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Guest service, is so nice. We love the help. Amazing.",
"date": "2023-05-23T15:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Nayeli! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ced2d5f9-e2f3-42d4-b125-706451156b74",
"author": "Ian B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJASm-04oDpME228AOkiU6nKmJWzCa6SDUhlfWZnutZVtrb6U=s64-c-rp-mo-br100",
"rating": 5,
"text": "On the afternoon of March 3rd, we visited the 1242 W Washington facility and had a pleasure of working with Sergio Macias. He is the Assistant Manager at this location and I can tell he is very passionate about his job, very knowledgeable, servicing the facility well, and most importantly providing excellent customer service. Me and my wife had a lot of inquiries and he was able to explained and respond in detail all of our questions. We appreciate his professionalism, enthusiasm, and hard work. It made the whole transaction quite easy. Thanks for what you do Sergio!",
"date": "2023-05-09T22:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ian. We're glad Sergio has been knowledgeable and customer service oriented! We are happy to have you store with us. Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "14de9ac0-bb76-4a12-b28d-c82fd6bcf0f7",
"author": "afsah ahmed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ4lk23Qq_-13qDq1ihrCmTg0j7ujZ2kh8ZJbanz36ywpUwbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-05T18:25:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Afsah! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cf2c9da-e809-41a7-94b3-a05997cdb01d",
"author": "Jamie Laverghetta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeSCtvq9aXaK7uIALG3msqHgpMmb3cZXgeXrp1FWV3TsclkOG_=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "It's always clean and easily accessible via public transit. The employees are friendly and very helpful. My one complaint would be that the smaller units are on the second floor, which is only accessible via a single staircase, so if you have a handicap or heavy items, that is something to be aware of. It's also worth noting that the smaller units are also stacked one on top of the other in pairs of two, so if you have an upper unit, it can be somewhat difficult to reach the back of the unit unless you are light and have enough upper body strength to scrumble inside.",
"date": "2023-05-04T21:29:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the great review, Jamie! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (312) 929-2429. Thank you for choosing Extra Space Storage. ",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a3ae6e37-e84e-4b03-aab9-789f62069aca",
"author": "Kamora Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh0-PSx_BdQsDCfYHpWsMZEZZeu09NB45Dgj1FRIWg6ExBqX37=s64-c-rp-mo-br100",
"rating": 5,
"text": "The workers were extremely nice and helpful. :) I didn’t have any issues at all getting into or out of the building.",
"date": "2023-05-02T17:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Kamora. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66135330-2844-496a-b3a7-653de6884f55",
"author": "Rahul omar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPuhJqoCExEGbaM1dUga4D38j4EiYPrAzLXT-cXHRvorpBmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was good experience with the reception and got clear understanding as to who am I dealing with!",
"date": "2023-05-01T22:16:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ackchat. Thank you for leaving us a rating! Your feedback means a lot to us! Please stop by the office or contact us at 888-storage if you have any questions!",
"replyDate": "2023-08-11T14:09:33.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "44f5514d-b698-4bec-84be-54995f2a6651",
"author": "isabelle_1031",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWn_R9hZv17s8mj08RYokcUQO_AnltZ6GbFf_SqTGVD-530hWPb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service so friendly!",
"date": "2023-05-01T19:35:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Isabelle_1031! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c467a59-7ce6-4597-bf08-5aee0cd0fb9a",
"author": "Aj Shambery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeuztlygnXMQcITtdyi3D-R7Xlu7vefsgmpgqa8cd4-4sxXSU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service",
"date": "2023-04-28T22:38:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Aj! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ab5e0f6-60bf-4bb6-809c-0a4dc56b98cb",
"author": "Gang Lham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv9Q4BoPSeg3tw8rSMzY13vGzkfYpb2k8KsFNFo6pkhDJ5og=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good and fast service",
"date": "2023-04-26T22:08:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gang!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e96cf171-58ea-4594-bb3d-1b69cadac373",
"author": "Antonio Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6ERJoJrJRFmOiZUJrVRf1kjBD6rB5RhYvvQZbWPhTQc45mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-26T21:24:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Antonio! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e37b92d-3e7d-4024-a549-918f9c14faa2",
"author": "Kana Ng",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEoOksRsznNymhxB_dUdv7ITMxWSFxTayOKXhIDlWSjj3Qpxo=s64-c-rp-mo-br100",
"rating": 5,
"text": "So friendly. So helpful. So accommodating. Thank you!",
"date": "2023-04-22T18:31:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kana, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c097fa13-68bb-41d0-9255-ecba86422af5",
"author": "Ellen Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-4RknMpuPphHIyMlh6Iw-z7Bjlof-txn8jl-lPtuZSa_5VA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was so helpful. Great customer service! Moving in and out of a storage unit can be so stressful, and he went above and beyond to help. Thanks so much!",
"date": "2023-04-22T18:27:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Ellen. We're thrilled to hear Matt was able to help make your rental experience a little easier! We are happy to have you store with us. Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2022-08-11T14:09:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c69048bb-23ee-48b0-9588-023eb94537be",
"author": "carolyn Casanova",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU55yWydWQyooaPu0I0Uf1Z8jdZAXa1hCkPW6o5BOqyxg_eVV-4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety was phenomenal! She was patient and kind throughout the whole process. She was also extremely thorough and it was incredibly appreciated! Great facility and A++ service!",
"date": "2023-04-18T16:33:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carolyn. We're happy to hear Lety was phenomenal, patient, and kind throughout your rental process! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a20928ea-c8dd-46e5-a373-20fc74ee048e",
"author": "Nathan Binkley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaPJ_5-XPV4NDQ-hAgymYoZ-sODCgEbTWv0Ejql532AzrxhT0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "You need storage? Looking around the city, not sure what to do, where to go, how much to pay? STOP looking and just make the decision to go to Extra. If you can, swing by to see Rakeya, not only will she help you rent a storage locker, she'll also brighten your day. I stopped by the West Loop location and was lucky enough to have her sitting behind the desk when I walked in (her normal store location is on Harrison). Not only was she incredibly knowledgeable about all of the ins and out of the storage process, paperwork, lease, etc, she's a 10/10 on the friendly scale and was extremely polite and legit fun to chat with! The facility was also super clean, perfect temp and very secure. 10/10 for Rakeya and Extra!",
"date": "2023-04-14T19:40:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nathan! We work hard to meet the expectations of our customers, and we're happy to hear Rakeya hit the mark for you! We think she is great too! It's wonderful to know you found our property clean and secure. Thank you for choosing to store with us. Don't hesitate to stop by the office or contact us at (312) 929-2429 if you need anything.",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9d00d187-e584-45ce-a583-a4207f540f53",
"author": "Chris laudont",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMkxgoOpTJwnqHvaXp9HhpYr3rIBkWkqkH7YIztzH4IqquEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-12T21:27:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Chris. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d15bf109-41f0-45cc-90ff-4054913c2298",
"author": "Anand Naib",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4P-QqA9cQtq12fPy1vnOURJMJ_avVuuTLWqPhKYARHbWPtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-12T15:48:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Anand! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d88e7e77-a70b-4808-87a6-434f663b6ac2",
"author": "Sanjana Pandit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkQXPJOrYH9oCxy4LnZLslZ0AereIQ-z13-Su70e8403BiWr96=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leti and Sergio were the most helpful people at the front desk! They were incredibly patient and kind. Highly recommend this storage unit location because of the amazing customer service",
"date": "2023-04-04T15:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sanjana. We're glad Leti and Sergio were able to help! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a35a4ff-09fd-49f8-aaf7-a5d844176f81",
"author": "Tomara Dickerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCdkW7w5SSM6UUm2MVHt29ZAaf045qWEYIft3KSOsARTCVXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice place. Always clean. The staff is always very nice and helpful",
"date": "2023-03-16T06:12:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tomara! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dfb5d85d-d7c3-47e7-aeab-bcc68033bfae",
"author": "Demei Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgx06AS3JChniAfnp0wgK9a9H6_XpygdU6PTVHcdxpyDpaIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and convenient!",
"date": "2023-03-08T20:12:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Demei! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2222d88-964a-41ed-bd74-34d66074beea",
"author": "Angie Brumfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINp3Q7a5RZ2CiqUsJASe8NAnIWv9JjQVaY6qxwmJJYM2V_sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hi I love extra space storage the front desk people are always nice.I always get a call reminding me of my up coming payment so I want get a late fee.\nToday Sergio Macias was sooooo helpful and understanding.making sure I was ok and didn’t have any issues or concerns about anything.thanks",
"date": "2023-03-03T17:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Angie. It's great to know Sergio has been helpful and understanding! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.
",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2df90b23-fad8-4e53-9a46-f279aa35e8d7",
"author": "Dan bertok",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4fMci_v3nx_J0s4eqcs4xDazhpiXcJkhy80jM8RphmekNAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-02T21:28:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Dan! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (312) 929-2429 if you ever need any help with your rental. ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ee3cda8-ede0-40b8-a37e-434af8d45516",
"author": "Brennan Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJx4kHs-Bt0hM0xYsbeGvZoi2CToKwXrJ98wWQOTCOtjimTiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is by far the best experience I’ve had using any storage unit location. Affordable rates and easy access. Letty at the front desk was extremely kind and very helpful!",
"date": "2023-03-01T20:33:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brennan. Thank you for letting us know what a great job Letty is doing! We're so glad we could meet your budget and storage needs. Let us know if you need anything else at 888-storage.",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "526f0d17-77c5-4fab-af53-6444a4109e44",
"author": "Shannon Simsz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ8IrzwC-0-T7XU2qCcczEtLKj9f8g9yIYXD-XVuLHJtlmJBf5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-02-28T19:55:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Shannon! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (312) 929-2429 if you ever need anything.",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81f35e92-d4fc-4864-8ce5-40b3affdbc1c",
"author": "Emily deKanter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrYl3JGfU_tz8iixUUL0EvIYH0n-SWTYyREc0T-bl3XN5t3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Office team is the best!",
"date": "2023-02-28T18:23:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emily!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36e04891-5eb2-4ab7-bdb6-e7274b867c13",
"author": "Elias Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgRbspBds6GSGD-KOLM7hJD5akxwhIHLflNR_1o7Iur1BTMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "By far the best storage facility I’ve been to. As a medical device rep we use our unit to store all types of medical equipment as well as get all of our restock inventory shipped here. The front desk staff are super friendly and organized and always have our packages staged for pick up whenever we drop by. The unit is super secure but also very easy to get in and out of in a timely manner. Would highly recommend!",
"date": "2023-02-21T19:48:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elias! Thank you so much for the positive review. It's wonderful to know our team has been super friendly and that you found our property secure and organized. We are happy to have you store with us. If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ff459ac3-9dab-4c63-9700-847db707c4b9",
"author": "Jordan Mikols",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLJM8XXzwQ98afWviW0t77Hn0UNkJrg4MKBvaXJ6F-luLibmE9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store - easy to work with - I found a good deal too",
"date": "2023-02-20T17:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Jordan. We're committed to being your go-to stop for all your local storage needs! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-08-11T14:09:58.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5425e64c-d155-4989-a4c3-c833209bf100",
"author": "Miranda Donahue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJI49G1ZEIK41sG1V_siMTYXRdMYberkPpX0kEsooigmczmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-10T17:33:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Miranda! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "654a8071-3438-4e86-8494-385413ae02e8",
"author": "Dennis Connolly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJumKHENBXnMW7G0aBOx1cP3XM4oa69Dc5k4_OXjJmGF9btiQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility in a great location.",
"date": "2023-02-10T17:31:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Dennis! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a898cfb-7518-482b-88db-c8e8d1417633",
"author": "David Landeta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXG2YrqonLhnQg_j1D0zgrlY4G1XLDbut5I66MyBTkWNrvF2c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help and clean.\nArea nice and super family.",
"date": "2023-02-07T23:23:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a11e62d6-9110-4190-9bd9-6706b1421230",
"author": "Ravi D'Souza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwBfyEn6yrGTpTO3mzpdLAoV28jWVdZ1yq_MUMdXX6BZGs7eK_Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just signed up to use a storage unit and it was a very easy and seamless process...especially working with Letty, who was super friendly and answered all of my dumb questions! They also have a great online portal to see your payment history and such.",
"date": "2023-02-03T22:43:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ravi! We're so happy to hear Letty was able to make your rental process seamless! Give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c99bfde5-f628-41f0-b048-cddbc0b53a1e",
"author": "Brockington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvG_0rkFh58R836G1zUjN3P7YSI2N6h0egFZghCBIl6SrpPeI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service is excellent and is the primary reason I continue to rent from Extra Space as opposed to other companies that offer competitive pricing.",
"date": "2023-02-03T20:06:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brockington! Thank you so much for the positive review. We are glad our team provided you with great service! If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "85e80622-5c71-42db-a82e-164ab069b4f1",
"author": "Kyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpvmJ_vGkXJXK-wFa7pKvUWLEUBYc8JzE4m01bLvnhKgjRaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everyone was very helpful, super clean facility.",
"date": "2023-02-02T18:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyle! Thank you so much for the positive review. We know our customers value clean facilities and helpful staff so we do our best to provide that! If you ever need anything don't hesitate to call us at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8f3ef2a4-a8dd-4c3c-a794-10d674e1080e",
"author": "James Rodgers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJRowwe_Fx9WI-iAGJHQfYrSi9wPvXKHQM9azOSgA_JNiNQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-01T00:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating James! We are grateful for customers like you. ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "328f9ec2-d4f9-4279-96a4-71c2eecfc741",
"author": "Nabiil Mahamed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfjASzz7WS8kk_ehoVMDtGIT6Vw3nRX7qxRSzIacMsglRd0ZM1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice job",
"date": "2023-01-31T23:40:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nabiil! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57aaccae-d765-4c67-a6c8-a407e0508975",
"author": "Alejandra Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsHMvF6NLxRE7c5GAeMBVAFhuJU0825sSExtAvmRLV2lR6Kgny=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good customer service!",
"date": "2023-01-31T18:19:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alejandra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!
",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "468df9ad-325a-442c-bf3b-cdaa4c64acf0",
"author": "Evan Bolts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6ByFOwVabEfXjF6Udzz_kbPWe615z1Gn6ReErD2FgYSpkBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage locker in the city! Extremely friendly and willing to accept deliveries",
"date": "2023-01-31T17:36:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Evan! Thank you so much for the positive review. We are glad we were able to meet your storage needs. If you ever need anything don't hesitate to call us at (312) 929-2429 or stop by the facility! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8dc03a51-0f09-4521-9204-e24a7be9763a",
"author": "A K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcYNkti98iV8k3AOyjNwbzxA0Tbt3ZM9ZMdScy4OxpYi5bCZYJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-23T20:14:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, A! Don't hesitate to reach out to us at (312) 929-2429 if you ever need any assistance. ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c086df6-2854-40e2-8a35-a62c78ed61a8",
"author": "Cameron Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIV1415V_DuqjEtAyEtWdz57GTTmOS4Bw1MpnGgF3AVhGf2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leticia is very helpful and nice. Great spaces available. Highly accommodating units and clean space.",
"date": "2023-01-16T18:05:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cameron, thank you for recommending us. we're glad Leticia is very helpful and nice. We are happy to hear you are enjoying your storage unit! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "eca33e9e-f41c-46b0-a499-4c8c5bd07188",
"author": "Jodi Sniegocki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSnkyugL3v7FL91zM2nvispjTDwifcJCizlAPE0y2M5trxGwyI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-16T01:16:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jodi! Don't hesitate to reach out to us at (312) 929-2429 if you ever need any assistance. ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcf3ffb1-bcb1-4f86-b66d-f5b764116a99",
"author": "Christine McPherson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaQ1wVslHCVA_sIxxf--IuznuqxOkdyrutr_mFV_P1djRJ9TeAHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I walked in to check it out & actually look at how big the spaces are. They were super helpful!",
"date": "2023-01-14T19:38:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Christine! Providing renters with spacious facilities with helpful staff is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3fdd1802-dfee-41b9-a42d-613525cc9d2a",
"author": "Shayan Sartipi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVdu4apr8wQMYV0VoQ3JqVUgbuRQlAPwaD_K_Pmt3eIKRVX1Qt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy sign up and process. Very clean and conditioned space. Lety, one of the staff who was there, extremely kind and helpful.",
"date": "2023-01-11T19:44:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shayan! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team is extremely kind and helpful. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-08-11T14:10:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "328e6f52-4cb9-4f19-81ef-f520c3751fe6",
"author": "Victor Ovalle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9PVA0iGL04rPIIXSvwipOMOlyKKzxN9xzzH5Wrjo9-hGeyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-31T16:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Victor! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ccd91ca-6c41-49a3-a56d-eb1daab950a5",
"author": "Rosemary Bosque-Ovalle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7Gntgb0G-xrjGh_cyEWxiJaMeMmldxp5VOijRr-uqxx8_6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-31T15:54:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rosemary, thank you for your positive rating! Please stop by our office or call us at (312) 929-2429 if you have any questions.",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "951471b0-d3f5-4cc6-b1e8-dec517b39317",
"author": "Ken Chen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYUh9fqDz2p-YMhFfpo5vlLt5snwbS3KtZz2YH9cul0AUpHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional, friendly",
"date": "2022-12-30T17:10:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ken, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "88b50e85-86f2-42c7-8be9-3ef074f32b46",
"author": "Frrr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR53BTkWhDbnpbt31Dyv_oDe36Rnwtc70GMLPFBJoNizappQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Leticia was very helpful. Property is clean, well lit, and easy to navigate.",
"date": "2022-12-28T21:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frrr, your kind words are appreciated! We make it a priority to provide clean, well-lit facilities with helpful staff and are so glad to hear your experience reflects that. It's great to know Leticia hit the mark for you. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-08-11T14:10:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "445b39bc-be4a-404c-94ca-f9c70a54321a",
"author": "Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeYWrK2lfx8KhDZ4HqAPEjb3FJatVRjC6Vtm4Rl_GEOx2JGPay=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leticia was extremely kind and helpful throughout the entire registration process. Place is very clean and feels very safe.",
"date": "2022-12-28T19:39:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "ac52382c-7ead-4ccd-b830-091cd1bcb9e0",
"author": "Ashley Freeland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBgjJFm6jgor1G7T1mGflHt-XM5otZWea_fCtYe3tOtGgLoA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and convenient location.",
"date": "2022-12-28T19:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed1305e2-fdd2-4490-ad89-8cdb8128202d",
"author": "J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRgdbtNLmMkmnRB2lcnBYnxRKYkt_LDLfFC-WHFcF-0rNHSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-17T18:41:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7096c2fe-3e1e-4a5f-b1af-b98e2ab4cfa6",
"author": "Mariah Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7bLeH_tVGkfdvpOmjlYNdINSBHXQEJgCy2B7xEI1DHnIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-13T23:29:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f2707c79-2c2a-4da8-98de-85161f56f70d",
"author": "Ramona Pierce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuIC2dDnlSmArJBkOJoj3lOvU4TBUZ3DdgCQmuFlubpls1kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-13T21:16:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "14506c54-89dd-4b0b-9674-dc8890944464",
"author": "Martel Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSkmSKCsgsu8w0LKk-pID5jCuAFvEdZumVE64aoVN9UXXObg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-10T19:57:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e418b741-38fc-4973-ac41-7c1db63b3c78",
"author": "Daniela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkcpe35_wnE52zMN85tT1v-IFVuoEw6___NmhCi8LUS1N8dQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-07T16:24:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cb08d506-a560-48a8-b5b0-70232439d54f",
"author": "VioletPotter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFHn8_1zbkyC6llG8WCswsZrzv3eosOHBMQntpa_kSvG46LM-K=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super helpful and friendly people work here! It’s too bad this is the exception these days. Keep up the excellent customer service! That will be the thing that sticks in the mind of yiur customers and create referral business. Thank you!!",
"date": "2022-12-03T19:09:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6ac13038-b14a-424a-a1b0-cb84573fb365",
"author": "David Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhdp_JyPy30G4uM4ADKlVrUQbMqCk63vi_5z8Znz6OEdh4IlON=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-30T19:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e4ea2ad1-0b9a-405f-b4b9-26eb0a0f7282",
"author": "Luxury CarGirl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdq3L-Ry0iTwTrhpxmaIwpjK15O6DQ3abydB33cLFhm6AUCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely great facility. Easy loading/unloading/parking. Great staff with a wonderful attitude.",
"date": "2022-11-18T22:27:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "51e73474-b117-4755-98e5-c37121e03e2b",
"author": "Greg Riggle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxP_FjH5wZd6cipbjQ1fmOIH8ueKcUWJx2UAHV941I98XmTyI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-15T18:53:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a028e421-a8f5-4c68-b5a6-1a2df87a8316",
"author": "Brad Clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr48hmzcFwK_1hgtTG8HWDh0e-86YsOSt6fLnWnNrP9Il6DH7J=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Tony for your help!",
"date": "2022-11-14T19:27:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0f5cf6f4-8abd-496a-9d17-3b8de19aa345",
"author": "Willie Lane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7zchS5sWLdwjsEvH94CDmRcjIC5viIRr4qfDL4-vDeH1tzlRc4A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-11T22:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "40f780d1-ea26-486b-87bd-b5c292576a00",
"author": "Connor Foy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZPgzeevhL1M1GrutREwfj_e0-2EN7PFgxkw0Fy_izGy4qFi3k=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is incredibly helpful! Very clean",
"date": "2022-11-11T21:21:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "09a20278-9daf-48f0-b44b-459952040aec",
"author": "Alberto Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwtcluJq0TLhkWctjKoYGluuCh43Duclke5NmhF8wvlE_flFS4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Miss Lety was very kind",
"date": "2022-11-11T16:42:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cc3bfbb1-923d-4d65-8fe9-42b561fd3ddd",
"author": "Jerome Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIMawcrti9y8Ty7J2aCqX-UuMR7ZKQoXGEKrJnlox-kuhegIfS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-10T20:11:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a3d7cc53-ddd1-4800-8bd2-4bfe2e1f8103",
"author": "Vinny Zygmuntowicz",
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"rating": 5,
"text": "Great service and clean facility!",
"date": "2022-11-09T18:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "080b17da-c8d1-4b44-a8fa-65b4de877f32",
"author": "George Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjoj_DIMNSZ5xqCIR_bwrEApKbXwFwTwM3brtYH4uTMbnmJqhOiA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "People in the front desk ... Helped a lot . I'm keeping my stuff with you .",
"date": "2022-10-31T23:38:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9fb113e8-83a9-433a-81dc-185d2c04ab4e",
"author": "alejandro delgado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9WDfpkPRL2GZi04rHye3bBBwbtLe07Lk-NV-WZu9MuPvjXIs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from letty , thank you so much",
"date": "2022-10-29T22:10:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fb8663a1-0f26-4d98-aeaa-073f52189c5a",
"author": "Mane Wha7",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwL25lRQABQUECp-0ZdzSrNo4L5y9eW4p73SXfPwm1o1p1eAZ4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety was so helpful. Would recommend anyone to use in the future.",
"date": "2022-10-29T19:23:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89404688-360a-4f4b-b11d-750b48cce97a",
"author": "Jimmy Cleveland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtqpTRMjAi18r_1TNvYSOR6SHPr5Ebb-S3dln0srlgPA4pcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety has Great customer service thanks for your help",
"date": "2022-10-28T23:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c8fe905a-9091-4afa-a415-87f1f6141874",
"author": "Anthony Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsicnc6XVY9XzNfPrRVC-q9OqWDWcWjrLtDc3UCbQj2O3qpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was a great help and he went above and beyond to make sure we got what was needed.",
"date": "2022-10-28T21:09:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2c17e158-ee63-4d6f-a09f-097f29552b41",
"author": "Marcus Gosha",
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"rating": 5,
"text": "",
"date": "2022-10-26T19:00:47.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "dd418fe7-1704-4bcd-bbdd-4dfd4282dc68",
"author": "Franklin Hharden",
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"rating": 5,
"text": "Great customer service.",
"date": "2022-10-26T18:45:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "16f8278e-20fe-4d5a-843f-9f96928e3493",
"author": "Conor Williams",
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"rating": 5,
"text": "",
"date": "2022-10-26T18:32:21.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "d97b0db2-a817-404a-b981-189a707dc70b",
"author": "Keysha T.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1jmM68T0RsBHNtxn8ObDbwoc-738UmX2pxiaYTIseC7opSVnS6A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy and efficient services. Great customer service. Fees were explained to avoid surprises.",
"date": "2022-10-13T15:27:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e78192ae-2f7a-4168-b334-372b54b6da14",
"author": "Anthony Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJMg8DqPzqEVHm1dmj1UdCr9zWUE1mSfJ9JAMDWkWtZLGv7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful",
"date": "2022-10-05T17:59:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "929aa730-38d7-4cbe-ad0f-32d97e9338b1",
"author": "Shevaz Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG2Bo3lBTcRxsVm8b7Ewg5aQTyt2N7JIz8yZ2ZeJnAOo4qWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and great service! David helped me. Quick and to the point. Explained everything to me, showed me my unit i was out less than 15-20 minutes .",
"date": "2022-09-21T21:49:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "621e5cce-327b-4cd9-bb4e-eb4d225827ff",
"author": "Brooke Whoolery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWulZ26e8zYwDMSLybFNZG8N1UdmdbLehC1C7XzriFcEhYG9NPi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "An absolutely amazing experience thus far. Special shout out to David for his help with access to my unit. Highly, highly recommend!!",
"date": "2022-09-16T17:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "6c986ad0-a2bb-4834-8812-39b3034012fa",
"author": "Adam Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRpKtuuzsZBToPA_l_lQlb6AfBnMq7ZrhDMNf3wgmwlmVr3pGS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-14T21:32:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fc59c25a-916a-463f-91c0-5f20005be398",
"author": "Weaver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpGSkjB3EJ4nqaVFf00LJ0LNnz2lJ7Ab7AxtdKrYJodDs9tbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "One of the best units in the area. David is always on top of things.",
"date": "2022-09-14T17:17:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8168eaf6-4221-4fb8-a787-1e845ff26428",
"author": "John Gnatek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLlSBlYomXJEsqZCjkNC6cJsFcrmKna2aneJclg_DfiCClKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was an awesome guy great to work with very friendly. An also very informative. I would ask for David if you go here to this place.",
"date": "2022-09-13T16:46:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1bb5db50-a1e6-4f91-af3f-48a1649e5968",
"author": "Leigh Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1ZiITp2RnJ-13GYsKcforC6XoSl4S9WDjkaUxyTui8prYk3c=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was VERY helpful even in the last few minutes that I walked in. I plan to come back :)",
"date": "2022-09-08T22:58:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2279d052-28a6-44a5-99a9-2ba10d174c67",
"author": "De' Asia Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbdufYS88DSheMLxKyQKrZwDpCtltTutpHSTENnwned6ifpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This company is one of the most professional companies and group of employees that I have ever worked with. Hands down! I’ve had nothing short of an awesome experience with them! I needed a quick and easy way to store my things when leaving my college dorm, LAST MINUTE! Nothing less than pure politeness on the phone and in person, very understanding, professional and the reminders of payments along with the easy payment methods is enough, alone, to make me come back! I can’t even thank this company enough for the amazingly and conveniently reasonable prices, especially during the pressing time in which I needed the storage! I will definitely be back and I highly recommend this company, whichever location! Try this company out, you won’t be sorry!",
"date": "2022-09-06T12:37:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "99d29fcb-b5cd-4cc8-8f16-0297a528e189",
"author": "Alicia Rufino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVchPc0nXQ7Lyl7fD2EXVlNwAYMuvl3DpdYYKb_7YGH0FYR1Gjz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service!",
"date": "2022-09-05T15:16:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "40dbfa1d-b354-47c3-b350-b0b3b632b747",
"author": "Elizabeth Rufino",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWd5yrT32Su9D_EEWzLgDuusw2yI8CVy7XI0Fh7_c5nJNNqlH-C=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-05T15:16:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "56b439f4-e81b-448e-9f52-6a42dc9c513a",
"author": "Silky Silhouette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJS7CkpXTdEUXyXjY9uwj0KbbmpZJI0d6My8HBzgB0Hcxe6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is clean and the staff is awesome and timely. I took my time picking this place and David is the best! He’s always around or near by with some assistance and keeping the place clean! Way to go Extra Space Storage. - I rarely write a review!",
"date": "2022-09-01T22:06:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "144342c4-6f26-4348-92d4-fceb7772a93d",
"author": "God Moula Drizzy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpZiYnYUkoSByQmItOOigZimIG1u-t-syBiIF32PvQU0LOjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Store manager David is the best! He helped me with all of my questions and help me understand the lease and rental process.",
"date": "2022-08-24T17:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "19634c5a-1c2e-4e70-8079-b967d7d0ad58",
"author": "Cole Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcNpWtFIZqDEl_sOW8cBxMW9ZLBt74oHZjoTbU9CldZEjFSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place has been amazing every time I’ve been in. David is extremely helpful and never has a problem whenever we need help. 5/5",
"date": "2022-08-23T18:23:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73ea865c-50c8-4de0-96b9-5add2fd22f22",
"author": "Lois Kimbrough",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWLM2mYC2yM6yEvvcfU4TO9CUyAmwCxZcXGTP-AK4XQemu6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "David the store manager was extremely professional and patient. He took time to explain everything it me even told me about prepaying my unit up to 48 months. David will be the reason I recommend Extra Space Storage to family and friends.",
"date": "2022-08-21T14:19:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e907a0a-f3b0-4270-94c0-92ae38be9e36",
"author": "Jose Luis Garcia Palomar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVn7sDf4_I3WjLrab4JD--DFKWLjGH3P3RtuJTXkxd3O65uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always very clean place, very healthful employees highly recommended",
"date": "2022-08-19T15:58:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0f0d3a46-ca04-4026-b055-e6bdeaeb9ae7",
"author": "Jeremy Joanet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkIQQ8J9rOsLB_q0CdUCw-StArf01ai1yO1cp4i86ySu5K7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient loading dock, great facility, David was very helpful.",
"date": "2022-08-18T21:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da196af7-f597-4f80-987e-e246d71b509b",
"author": "Anna Dv",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAw8aWAyPowkP2H18Us9nwuHd2Qs1OBz2U7K3JATwJ5APOjw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service .. David have the time. To help me. Thanks David for make the Diferent you service..",
"date": "2022-08-16T19:45:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "25fea1e8-0d48-4d98-8839-1415ab1b13b7",
"author": "M P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeMCHUHP4QHfKaNeMr5mLqn8HzOx0Khf5rqSUUBKqBiriSF14-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location, very convinient access.\nDavid was great and helped me with all my queries.",
"date": "2022-08-16T13:32:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "d550bc99-c98d-4a75-8076-868cd6ed7557",
"author": "Qing Li",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLDgZZ-hVzAOMOGfE5-BYsTtR61-LxrDfvWaKYD-NwUp-jJ0AP9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating and friendly staff...great to work with!",
"date": "2022-08-11T18:16:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a33ced13-1e97-4d1c-b122-46d526d3fd46",
"author": "Robert Lockhart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_rlLYBUHO3TCWOzTohnDxlhY0t0y_T5wWBLDkuGJlEitNTwbC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice customer service on point my balance and explain my step of keeping my unit.",
"date": "2022-08-10T17:46:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c1f4f606-d17d-46be-9651-d1dbfe6b6696",
"author": "Carmen Echevarria",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQKT2vcalBwYvFrWDJZAAjAFYKI0VIVLAv_x0oU9_bal6Fxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "David is AWESOME! Went above and beyond during the entire process. - knowledgeable, friendly, great customer service skills. Even walked over to my storage unit to make sure I located it and didn't need anything else.",
"date": "2022-08-04T23:33:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "467cb553-d48f-4136-a988-e1e4ce5d2b17",
"author": "Aaron J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEkjoX6Ur_64-mOmfZpkqYH6OcBAW7Pdgji3ihS6THKNuy5H0V=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice friendly service. Very clean facility. Great location that is easily accessible to public transportation.",
"date": "2022-08-03T16:28:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "41d23893-746f-4c71-a2fa-65ce1353929b",
"author": "Debbie Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWORg0wWalUhXX-6S-ihQiuaKgLiaaU8mYPFtkkb7VTGJFcghar=s64-c-rp-mo-br100",
"rating": 5,
"text": "The set up process over the phone was seamless and very professional!",
"date": "2022-07-30T18:47:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "275ffeae-7a86-4fc8-9685-8da89dfffef9",
"author": "Delores Esters",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSXTfypWl6HYZsDOAHbg8JV4h_tM7pUEdyv8eWnLY5G-HPhrzi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-27T22:23:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e556da48-2523-4b4e-82a6-25712ec794af",
"author": "Willie Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWX85HOmf2eSzd0QRUyRylZ0X8k1F_3a6K4fzg0oRhGrp3G87H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing. I was thoroughly impressed with the customer service,I felt secure with leaving personal items and family memorabilia and have nothing but kind words for the staff there at the office.Thumbs up!",
"date": "2022-07-27T20:43:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Willie. We're thrilled you had a positive experience at Extra Space Storage. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "91e43200-a57e-4be6-afe4-7b7acfb7c13b",
"author": "Jason R Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIEITzPXgegZcOnx56hwWa8yFsrJzwXuAkVp6JxstJsesBtBrjfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent",
"date": "2022-07-27T17:34:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6b6880de-6660-46d5-8230-ae5bd81fa796",
"author": "Jennifer Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj5vDIrSl6M0Jfdr4pzCrjBwKXrvuTtQKhXOhUyiQE2-ogM2c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and helpful staff. Quick and professional with any administrative issues.",
"date": "2022-07-24T20:41:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4817a63-7bb4-4bba-ba0c-eb62c2202fd7",
"author": "Alexandra Blackburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLphoWnhjMj9Gfvq8RD7YYf04Fkhmj5NdUHiI3KhPc4Y7HQhNo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Arlene at the front desk was super nice + helpful today!",
"date": "2022-07-22T18:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "814bdfa1-6037-4a95-bebd-7f7641abf711",
"author": "Nayeli Ehrenberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2mGmsoFX-HkzMf0QVE_Lft2DG5dlM95w7rIDDANQjMWvgLCI=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is awesome! Arleen has great customer service,very professional, very informative. Was greeted immediately on the walk in. I recommend this place.",
"date": "2022-07-22T15:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74c59d85-6914-493d-8d27-c885a459daf5",
"author": "Conejita Solita",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2aHGg8SGRnEHhmqfKRIvNePSX3tmTbWfH8kzbRqED1MZhBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-07T23:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5ecbf9b2-2c57-428e-bcb5-a65d8eb7e8b3",
"author": "Darius Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3KzZOYh7_Q_shkIolCb77HH0oC3SVrt4CUUFntNXSK4kigXU=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is probably one of the best storage facilities I’ve utilized in Chicago. It’s extremely clean at all times, the staff is incredible, and they go out of their way to help however they can. They take the time to get to know their clients, so it’s always good stopping by there and chatting as well. 10 out of 10",
"date": "2022-07-07T20:35:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "adda21b8-78ff-48a4-a8b6-62be477cceab",
"author": "Grant O",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8B3EbkhBcCAEmqx_DDpJeExHiY5tajSH94o_kRoPLpSxVHCNd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, safe and convenient. Staff is helpful and knowledgeable.",
"date": "2022-07-06T23:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "13939a00-bd73-41b0-9f2a-6bfcec5cc398",
"author": "Sam Pizzo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-H_qNQRnnaKed4J6O4mwSWjjgUKFeliQ9nXxVVhv8G7FMUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-01T16:24:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d2958f67-d561-4256-b07e-01a1fc6e2a47",
"author": "Corey Gilkey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDJA_C9SlDpZxxiWlzbvkzsxzj_D0wlzHpxksymKXTF2UnAxZO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety is the best, amazing customer service, safe and reliable🥇",
"date": "2022-06-28T21:43:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "839a8a3b-36c5-4610-86f2-9b36af920e64",
"author": "Krzysztof",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoirozkbgWaXYYHZstXcCk-X-voQfbn_BYEpF2bEPGaiiwGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.",
"date": "2022-06-28T21:01:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "24a9d837-302e-4a6c-9621-2d3e44e2d74a",
"author": "Jakieyah Swayzer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIit_G_QcMpVa4U4Fjybtj9Y_tIOesOxowwo85Kbcznpje_8gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, very patient and is willing to go the extra mile to keep customer satisfied, Thanks David!",
"date": "2022-06-27T22:25:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dee1c853-ecf2-4de4-a70d-260cc44b5bef",
"author": "Francisco Mohoric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1HU-sL2YDjyX7Xgpsn3AkeP-RMXKcbs7DNVXaMEjyXEAvLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-27T20:33:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Francisco! We are grateful for customers like you.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ecd1e2f-a0c6-45a6-b625-5800ae756738",
"author": "Kimberly K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlqnxQ8m6kACZH5KTu9sHr3D-eCeOGPsuCVtYx64NAhlu9-Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is very clean. It’s easily accessible despite being in the middle of the city. The management/ staff are professional and responsive. I’d highly recommend. Just be aware that monthly rates can increase significantly. We had our unit for two years since mid 2020 and the rate tripled. A lot of costs have increased during the pandemic, so I still wouldn’t rate lower than five stars, but it’s something I would want to know if I were considering renting here.",
"date": "2022-06-26T17:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer, Kimberly! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "53be5263-74d7-4bfe-9b29-ec062abdc7bf",
"author": "Liyah Thao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOX06Vrv05uhU1FIRdYYLUSqljS1UeUxnolyZBxnrNv-r0sZCcZw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "David provided us with wonderful, friendly service. He gave us all the options available and was very thorough. We loved working with him!\n\nThe units and facility are very clean. Look forward to having this extra space in our 4x10!",
"date": "2022-06-25T15:58:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Mailia! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with David reflects that! Please call us at (312) 929-2429 if you have any questions!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "13e4dcf6-d29d-4285-a3ce-7a8516d3b742",
"author": "Jin lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU5ryTRcv1HSHMqOM3igAJnseSJK4cFxe05uGYTTs1OBJY-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-22T15:12:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jin. Call us at (312) 929-2429 if you have any questions or need assistance with your rental!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f972f912-8901-48af-a0e5-bf138ffcb0a5",
"author": "Miatta Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxTda26F0GbjsAsqBLDgXLVU97xc0F-NdKcA-IIjkVfIXutHjh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-13T22:07:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Miatta! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d12e1776-424d-4da6-8f56-2797bb3de905",
"author": "Caleb X",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWavmejIFiI5F9AwpzF-_B0WD82_CcB85OCgYq3tQKKvIbeEmrG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and professional",
"date": "2022-06-06T18:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Caleb. Thank you for the 5-star review! We're so happy we could help. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d5166f7-8e1b-4e15-a6b1-bf2c3e093d88",
"author": "Tyrese Pryor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_eJNoG3nkqhbcjHXkt7vswb7Q4LtD5L6Ic41ZeuTzZTMzjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very smooth process of starting my rental at Extra Space and very easy process of ending my rental. I forgot the persons name of who helped me but he was very professional and very helpful.",
"date": "2022-06-02T11:11:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tyrese! We're happy we were able to provide a smooth rental experience. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b0b57ca9-eb24-46d1-8b09-66abd730a0a4",
"author": "Kimberly Lindor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJmoVYDHSN1G2kZLlfJKS53WzU3r6UEuDr1A8zprg40bSKCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was the absolute best! He greeted us with a pleasant smile and the willingness to help. He went beyond the extra mile to make sure the storage space worked, and that we were onboarded properly. Stellar customer service!",
"date": "2022-05-31T22:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for the great review! It means a lot to our team, Kimberly. We're so happy David could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40f0e5f5-7ec9-4e75-8981-2d047cbca7eb",
"author": "D M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoh7Zvl_1NinzZcy064vibRUmrTlY2kdAJmxwHpTGuAMFqpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety was extremely helpful during my stressful move, I recommend this location excellent customer service!",
"date": "2022-05-17T15:44:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, D. We're glad Lety was able to help make your move a little less stressful! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c95fc2ca-99ef-41e0-83ae-c259490f782d",
"author": "kiana scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXp4VwcFxjtuu4SiwD8xerleTo0DmX3GhWKHNJrxrbJgX0fgkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-17T03:06:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kiana, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f67bd57-12df-460d-8575-0067acdbd1d0",
"author": "serra ulusoy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9dYWDoLzwQlEQfJpZkbEerrsu9m7jryhgO0S5McEfnh-RYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-16T19:29:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Serra. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cddb0ca-cb19-467a-adae-27486496373c",
"author": "Laura S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0DwQq5xEJenu9tbRGm59ucxj0ArNmUymBB_w0_Mn5Hm6dOMM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-14T14:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating L! We are grateful for customers like you.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5bdcbc6-f8fe-4bc7-9d36-eb8f04f0037c",
"author": "Chris Criscuoli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEn9o6qHMzu-4Dtk9hi_XXcS1WiO08fGYbG7Cby-KrAy5PIQu0lA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I called over the phone to reserve a unit. I’m sorry I can’t remember the helpful woman that helped me i think her name was Leti. She was very thorough and answered questions i didn’t even think to ask her about",
"date": "2022-05-11T20:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thanks so much for your review! We are thrilled to hear your experience with Leti was positive and are always here to help with your storage needs! Give us a call at (312) 929-2429 or stop by the office if you need anything!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d82b2fde-a53a-4ad1-a87f-784f1df68647",
"author": "Lola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVXX98Ppg_3l9IDOyYcIpgFG_fY1FCYBcjNbBeYkXLrTLEl6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-10T20:51:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lola! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7fe40773-2bc4-4d49-846b-a21fca186372",
"author": "Mercy spencer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgc87mf9v9kMDjg3KnxdbkRC9UXyI7dhf31rafN3rxIP8yzQ0t=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-04T23:20:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Mercy! If you ever need anything in the future feel free to stop by or call us at (312) 929-2429.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbfa21eb-24d9-4a3c-9764-9ad3e2ecfc7f",
"author": "janet mcknight",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYMLHjZyvxF3mZX1oFu2b9L_z48OjtyubzP079AJhcnIvQCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-02T21:31:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Janet, thank you so much for the great rating! Stop by our office or give us a call at (312) 929-2429 at any time if you need assistance or have any questions.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "212cd562-c297-417b-82fd-be035b38f7a5",
"author": "RUNAKO ATHLETICS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRjbL1F-gCkE43gtGQd4dozZGzyUQqrJI9nfRip6-E9-YySv8=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store manager Lety had great customer service and was extremely informative on the process and how everything operates. She was very pleasant and gave me an awesome experience. I highly recommend, thank you!",
"date": "2022-04-27T20:56:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Runako, Thank you for taking the time to leave your review! We pride ourselves on having a customer-oriented, informative, and pleasant staff, so we are thrilled to hear that you had such a positive experience renting with Lety! Thank you for your kind words. Your recommendation means so much to us. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "813fc555-65df-4b15-9aa1-8b6798f05e9e",
"author": "Zach Horwitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0bnEFAh_r1TR9VnDQHmH7Drwwe0TEFJEqtKx0xlqC4q1FLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Highly recommend using this location",
"date": "2022-04-25T17:43:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zach, Thank you for taking the time to leave your review! It's great to hear our team was able to provide you with the customer service you deserve! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "398dcbf3-8bef-4f66-a3cb-11da9f721fad",
"author": "Maurelle Crispine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5jaPWZeMQuJHJugfjit3Pl35rn3twsk1M3xnZR-WRWDkydFzt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T18:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Maurelle. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3191dcb2-4f30-4b74-9f05-d00e759c013e",
"author": "Joni Friedkin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ45Yxthd8DmamFNq3_7ZwjRysXx0_jSeGlB0bO9con_m3Sr8VUw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T16:55:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joni! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-08-11T14:10:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b15bd232-81f8-4602-98ed-e5b332d0743a",
"author": "Joni Friedkin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGAW_BpT1StQApAoCFNo_HkHZRwc2J0xshZbb2GIwNd27OPo7CTw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service! Clean, bright, and accessible during a wide range of hours! David was very helpful!",
"date": "2022-04-16T16:01:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3fca4b1b-9e40-4f54-b2d7-40c2c1332f9a",
"author": "Montel Russell Sr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd3KBsjnq9HNVwW7P7PHjhfzz2a8OcDgJJwL4yGhjpzxqtG2lK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "David was very professional and hands on during the process I'm glad he took the time out to help me!",
"date": "2022-04-16T14:47:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35a29ad1-308b-499f-bad5-4f39a66ac209",
"author": "World Time",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEzC5KFyZLVwxyz7UqSUoJ7URekQ3rSjzKXjtg8mXnOJSJuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-15T18:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3694945d-ad02-40e7-9ad3-3b1da1de553e",
"author": "Bernard Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQOXvsYGtLEL0M166ZN24LBQbORq8FeaSHQ8z6PA2B9vTy0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-15T14:35:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c038df58-563f-4e49-b9b9-ee6a5dccd929",
"author": "Andrew",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJerrsUGDv7CDZ5cWl5q8qmgbDIHKYXkGIm8xBKGnjKGJJ-UA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "David provided Wonderful customer service at my move in! Very satisfied.",
"date": "2022-04-14T18:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "64ad44a4-fbe1-4c9d-b256-7bae9c677299",
"author": "Paula Cavens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOcHBk7ZK02ySTw56aaNVHtnPaHYaWEnwIhTZyKI7fLS4yWEaikw=s64-c-rp-mo-br100",
"rating": 5,
"text": "David, one of the managers at Washington site has been exceptionally helpful and knowledgeable. I feel very confident choosing this site.",
"date": "2022-04-07T23:04:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bb564c35-0864-4753-a1fc-26b1661b7f9f",
"author": "Jazzmine Meadows",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe1fYxJmFBVSQ9kpavXsY1l7E7MCTTuHLS2BEFGskEJH6eOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leticia was such a great help! She was very nice and professional!",
"date": "2022-04-06T20:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48d29936-3307-4704-b258-9cf3ac289035",
"author": "Vincent Money",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyQ3dQZ9Qe-Ubn271tPXQOxgWm1C5aKmOhbW12FuDlY_pWYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T16:26:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d63f945d-3362-4eeb-a2ce-386c3600af41",
"author": "Charlie Heald Norman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKt5j6ezxORo8Fz0Kz9ZHNxt6Bg62i22JMbLzkLplCbuy__A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everybody was very kind and helpful- they were able to help with everything I needed very promptly- my favorite storage place!",
"date": "2022-03-25T18:08:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f3d0473-7be9-47d5-bca6-e9f4e91d516f",
"author": "Juan Luviano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXPqKPLgJoJxPpQ-xx974ROGw8yuO3trM7mGsLiAiaS18nQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-23T15:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8759e21a-8e1f-47b5-8609-7657d80b73f3",
"author": "Jacob Sembrano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU8255STtwAeWOVi6xBDvs2m5hQNjEvhD8jsvqTHL-O87SHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very fast and responsive service. Great comunication. All around positive experience working with Extra Space.",
"date": "2022-03-18T20:12:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f0244717-fc94-416b-8f7e-1c42a71ca27f",
"author": "Sean McIntyre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_mau96m-oJZ1MiYxo3Upmkk9WbtFgLQMMuH6INptysaZtDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-08T20:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b1177207-8572-4d26-8220-e75b5465e617",
"author": "Taylor Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLHvV3_3fSZtj0JcqGlWqMhfCt4TyKQccXzCwYN1yIn3Dv_AYDXA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-08T18:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
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"rating": 5,
"text": "Great customer service! Very quick and helpful. Highly recommend using this location.",
"date": "2022-03-08T18:03:47.000Z",
"verifiedTenant": false,
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"tags": [
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],
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},
{
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"author": "Jarvis Nichols",
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"rating": 5,
"text": "",
"date": "2022-03-04T15:36:12.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Larry Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeLUbuzekC0fl5bOcXFA3tV14Dpj2dcZZEBq_yLoVhxhLmY-Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-03T19:26:54.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "07bbd50b-e717-468d-981d-96dc004fcdd0",
"author": "Alonzo Williams",
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"rating": 5,
"text": "",
"date": "2022-03-03T17:36:23.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Alex Torre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKS8j0I3HFVvLeyZfpTbF_dlDZ9z_abySlfgg140eqws9uNuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-02T19:30:36.000Z",
"verifiedTenant": false,
"featured": false,
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"sentiment": "positive"
},
{
"id": "50cb7ff5-7f0d-4293-a46a-6295fa243254",
"author": "Elizabeth Arnold clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ7NvMu36UMo1xsnFVSxJ6z_fgYvmKK0yj7GdZ9W0DNj7MIHu8Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-01T22:15:22.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "5c847c34-1d8f-45e3-98bf-f577a675be34",
"author": "Vale Sanchez",
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"rating": 5,
"text": "",
"date": "2022-03-01T16:49:57.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "d4a2ebbc-bd0b-4c95-b07e-ecef5620e90d",
"author": "Tony Capriglione",
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"rating": 5,
"text": "",
"date": "2022-03-01T03:07:14.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "cad611fc-55c9-4bdb-9357-1926f772a0f0",
"author": "Shaneetha Ingram",
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"rating": 5,
"text": "",
"date": "2022-02-26T18:29:11.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "7ef7ba83-3deb-4d52-aedd-8b9d304dd130",
"author": "Sheena H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIGbKE7QE8UuEU0eFKMH6OAFdNuvH9XC1k6NOL_-cfHl97oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leticia was so nice patient and helpful",
"date": "2022-02-18T21:03:35.000Z",
"verifiedTenant": false,
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"tags": [
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],
"sentiment": "positive"
},
{
"id": "4b99a32b-cbc3-451d-895c-f1afc3c7d290",
"author": "Wesley Healy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgiR3EE_lbY7YZ7oUWzNnfwCZ1QdDQjo2rsAhT4ZehRGZICQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-18T17:17:29.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "6bbf0e45-255e-4baf-84c9-fd8f623b294a",
"author": "Alan Wilms",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrk7C9ujQz4dADn_ET8GPfKI3dirEeW_D1hFkVA3r4SJeAT4XZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was super helpful in showing us around!",
"date": "2022-02-12T22:13:10.000Z",
"verifiedTenant": false,
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"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74db9bc1-8acc-485b-ac7b-4a62dd14c668",
"author": "Leek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWTDxFnomFYOjM5h-HXHurRCA-zrpGjBy-YMO7cCM3w7TNUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good clean space, great staff! Matt always goes the extra mile, and Laurie has been very kind too. I've been very pleased. I'd definitely recommend Extra Space on Washington Blvd. in the West Loop.",
"date": "2022-02-11T22:07:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "deda806f-01d9-4993-b5ac-2843164f98c1",
"author": "Dan Nieves",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx_AFoqm8f208uCe3wugoh5kM_KasdZFvxRyc-s1bAxi_ctNtz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, easy access, very kind staff!",
"date": "2022-02-11T21:39:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "c4dd9a45-4439-4a71-99ec-9b23c60ade9a",
"author": "meghan young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiGAj5pG3A4uE6Por5ZgEaAzo50gfScZIG1CCk4Ut8RIQ9N_kM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came in and got just what I needed for the price I wanted. Lity was super nice, answered all my questions and got my signed up quick. Thank You!",
"date": "2022-02-07T20:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a8df146e-ce10-4fc0-bd56-b17bd838d705",
"author": "Son Nguyen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtUSDvmCvOYDC5hMFWGRxlkdyx3iWuZ6xTcvLDfOpSh-cF6pA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Matt provided excellent service! Happy, energetic, friendly guy.",
"date": "2022-02-02T21:54:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21b1f953-caba-4b8e-a91c-3d385063551f",
"author": "C Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIoULf3PUqsSMnjarcM6J7o-e2x_Ij721jXgEik1uhctRrq0vK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Listen… the Storage industry has not been so ethical in many ways!\n\nHowever, I sincerely do recommend this specific Extra Space Storage location for their A+ Customer Service! It does not just stop with the warm phone greeting or the super clean areas throughout the entire Facility! Lety, Matt and even Armondo have been extremely accommodating and very professional in all actions and communications that goes beyond 1st Month Rent payment.\n\nEven during these very trying times as we all are experiencing an ongoing World Pandemic. They listen and act as Human Beings; for this I am forever so thankful and so grateful!",
"date": "2022-02-01T18:01:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
"id": "aedc51fd-da69-4889-8787-92c33d4ae804",
"author": "Juan Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUWW4EX6PDTnEQADtEo5sGqHOGX1tKd1eDb1LhvlMuj7gj3w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lety is very professional and helpful. She keeps the place clean and smelling very good. I recommend this site to all.",
"date": "2022-02-01T16:32:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "885844c7-e714-487f-a5df-36c41a11e858",
"author": "George Demerakos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrjNEs2Y3BnikdGHr4gECwjtf090G-NccPmv5fY0VIvnmBKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came in to extra space storage Matt was absolutely wonderful he have to do all my needs I recommend extra space storage to anybody that’s looking for any storage needs",
"date": "2022-01-18T18:50:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d4e0f75e-cad6-430d-ba66-bbeb0e3a0c80",
"author": "Joshua Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKSgoJsvnoO1cp9VTTA62y6DpBjKYU_FyAwakzF21MPbS_I6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-17T17:47:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9003bd42-14dc-4a3e-a3da-e55a8941a65f",
"author": "Alexander Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIqnyRbkc7Lo2JLuhbkSDzqjbHijDqwdH6FZuYKiu9y4Mpp2ks=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-17T17:47:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e9919005-857f-44d3-976f-f4028d185d7f",
"author": "Jamie Cahill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrbJzx2H-pOVrIiLMI1GokFF4UBSgpK5GDjOwVngEhNKsoW8IRtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The site manager, Leti, is such a pleasure to work with. She is always quick to respond and handle any questions or issues I have. I highly recommend this Extra Storage site as the staff are always so kind and helpful.",
"date": "2022-01-13T17:39:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "467f2dff-dc8f-4065-a3da-7689d96f0276",
"author": "Eric Tavarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLShrtuQ_Rdt4bI5_wKMpxTzd9xhAdxdFwsT7j3q2jWdd3hZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service.",
"date": "2022-01-11T22:02:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7c9a7779-a74f-470d-b09d-dea5708af4da",
"author": "Daniel Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcqJDCuErz1Ax4RKNlkPNxdwgv-SPtoykUilo6GTkPwAypVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recently moved up to Chicago for work and ended up in an apartment with less storage space. Walked in one day to the closest Extra Space Storage near me to sort out the storage situation when I met Armando at the front desk. After a quick discussion and tour, he was able to set me up with a great 5x5 storage unit perfect for all of my holiday supplies and off-season clothing. Process was very easy and the subsequent account creation, etc. took very little time. Thank you Armando!",
"date": "2022-01-04T16:07:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0894b2c8-92be-42ff-807d-ae37163b1c93",
"author": "Brigitte Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUypWziOmCrkOedkTEv3dNVwiaTYr7GpIAmIIkHEv6RaVo78H5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Letti and her new trainee sorry, I forgot his name :/, were very helpful and accommodating. They made my transfer from one unit to another unit a very good experience. Two thumbs up!!",
"date": "2022-01-03T21:59:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e96e1da-9f38-4a00-b76c-06af3ce911cb",
"author": "Sam Rosen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9vnwVWnbOQ6z3VIZz2eva9VQWqe6K0QmlFcFVy6GShWz_k1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great buying experience. Tom is awesome!",
"date": "2021-12-11T19:14:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "3d897789-d158-44a3-a5a8-74dde88c170d",
"author": "Melinda Rosen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXs8V4NoucCm8sQ7i32QEGXw8eiX8JA2cL21BUrHDeTjX1DkIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-11T19:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8799828c-33ef-4a2f-8b72-7a52e0bc3b64",
"author": "Spence B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlJaTMeqludszLe4MNYxG7XwWqF4FPOFkt0mcuy48Q4qADvKYC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-09T17:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "2d9bd0a4-0415-4cec-9720-f6b428c4c703",
"author": "Antonia Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKIgfhLjeRhpQyjuje2RQXzAdnai8OnwjP2v-qFBXyfgIrOjHUcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-30T19:33:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1448b000-bfd7-4563-9bf1-3d258647c340",
"author": "Tim F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0KnAeA0B2joJAD81xkW9s-VL_RlAG4uQpHHs2Rf1D-GSOsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great personal service.",
"date": "2021-11-30T19:17:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "54e199b0-6a2b-4666-923f-2a7cf0db5ec9",
"author": "Serra Ozgunes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr2LQginilepcPH6hWTfO5Qvz2BHnySJB2CXhUDWGn4fipvRE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service here! Armando who took care of me went above and beyond. He was very knowledgeable about my questions and concerns and to help me go up the stairs and carry my stuff to my unit. He was very friendly and honest about the terms/conditions and prices. The facility is very clean and well organized. They are also very trust worthy. I definitely recommend their customer service at this location facility.",
"date": "2021-11-27T17:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "17b2caaf-c683-49d2-b07e-5d345cde5b9b",
"author": "Raed Rahim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI20rjZsCG9zaquvWuPuLFLh-SxsEFqFREVHPtqxDGsnVimyPE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-24T16:33:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6bf695c7-6b24-44d3-807f-533f9ee75bf9",
"author": "Laurentio Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1SzMHyYHBrBp_vfRgrWda8lNFv6hrMoUdXdoVQb1iSbpiKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-23T23:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "da561804-60c8-45b7-b436-7f8dbb61f024",
"author": "Michael Willis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXvHLnETKduY7W5k6mdcC6gcS99g4Uv_1fegJQ1ttl0P_mlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-17T18:13:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b3b7bd89-4830-4b2d-9249-9a000d43f31c",
"author": "Nancy Newman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC_hpwU9XVuEQjukSrMRHkF6mkHeIMHFoAwpJLqAkkdrJXXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-11-06T21:28:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c7c5305e-4d73-4f75-a82a-279ce000f99f",
"author": "Leonardo Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjHa_qCUrqbQ7UGXcMuz1rBFnMBFJ3TywNaQih7rvNdT_f3PeF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Well pleased with the service here! Armando & Letty who took care of me were very knowledgeable about my questions and concerns and helpful to help me choose the right unit size! They were very friendly and honest about the terms/conditions and prices. I definitely recommend their customer service at this location facility.",
"date": "2021-11-06T21:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "34965ede-1a50-4f96-8a9d-eec242061cdb",
"author": "Valentina Fittipaldi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWClItAMMhzaaxh5czs8sM8wZMuKHh11X8s-XrQphb2RLywPE4DYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-05T14:56:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7eab4c06-35b3-4c05-9a76-e51beb54e685",
"author": "Antonia Asimis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLTbFmRx5862AJVFh53ZGIFKzrSTavTA5IZ5znl67_jrA1Gexp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Leticia Flores was absolutely wonderful. We were promptly greeted, explained how it all works, she showed us the space and checked us out within a half hour. Super happy with my experience. Thank you Leticia!",
"date": "2021-11-05T01:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
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{
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"author": "Benito Brito",
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"rating": 5,
"text": "",
"date": "2021-10-30T21:49:41.000Z",
"verifiedTenant": false,
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},
{
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"author": "Reene Reyes",
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"rating": 5,
"text": "Armando was very helpful this was my first time coming here awesome customer service",
"date": "2021-10-30T21:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "30d32913-83bd-41a0-8957-d2d531d904ec",
"author": "Neal Sáles-Griffin (nealsales)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl3n9yqPA0QDSigyxIIpXZBOPw_DAC4myb8uzUSrVQdhS7UGx9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-30T20:54:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "8ec83e3b-b204-484c-a825-f0699a9c8b8d",
"author": "Dan Ayres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgcXP025a8FBz84DSRyehjCz0MuuDmrlI7Byj82Qa1M6QyqMcGTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really great customer service at this location. I’ve been a customer here for over three years and every time I need something, they are very responsive and helpful.",
"date": "2021-10-30T18:07:28.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
"id": "8fd8ec63-7ec5-404a-81c0-8fb7b7b5cbfb",
"author": "CJ Koman",
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"rating": 5,
"text": "Thanks to Armando for assisting with confirming my account and helping layout the prepayment options!!! Much appreciated...!",
"date": "2021-10-30T14:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0a196ef2-de0e-4986-981b-f320945255dc",
"author": "Cailin Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ZpsGJx424773lmArr4qhVcNG3_WiyH4hLZ-AsqRHbnWDNsey=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-29T22:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a62716f5-a189-4140-aec5-bbc824120c75",
"author": "Tyrus Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUx0JSwItMLvl8jZLFM1yDQwsgUKbKdwWFhNCaVaiZL1ANvy7Kp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So far so good! Lety was very nice !",
"date": "2021-10-29T20:08:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "d610ff54-7bcd-4e86-a074-ff0f1f898c87",
"author": "Marshall Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFXCwdrWSQjUQaf5dDq2taqzCGaMjVSFWq1r5hZ0NMeEZPrqPV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Letti and Armando are great!!! Give these two raises!!!",
"date": "2021-10-28T16:58:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Letti and Armando are great too! Thanks for the positive review, Marshall. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ab2f998-3872-4e03-8bf2-d6739565ba64",
"author": "Grace C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLHK-7tkebHcZB-7Cxq4T1lEWdQzSkZ1o3VL524wceiEoKug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-14T17:25:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Grace! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5527cdc-97a3-422c-9c38-07072e5c5716",
"author": "Bailey Shelton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8i6PQKQaqkd7CoAiTpPRVUUvDqb4veshgMtN2pQcjx4iBvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety assisted me over the phone and got me a unit as close to my moms as was available! Fast friendly service! Thanks!",
"date": "2021-10-13T15:36:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bailey, thank you for your review. We're glad Lety assisted you over the phone and got you a unit as close to your mom's that was available! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f5e2dff4-53ef-4a6e-9ed1-5038802365d0",
"author": "JR Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqX5El28Dgm2Cvzgb94ziSg-7Rwxz9GIvmyHzr5WGXBoQqmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-13T14:46:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, James. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c184ce3-bee0-44c8-a879-173490aea047",
"author": "Mike Mayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD-qZXewBXqV_RZnopZC_K5vJYUJOg8mP871zFeM9ZpJs5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-12T22:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mike! We are grateful for customers like you.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34d129d5-d2ba-4bb5-9597-a8155c6a07fa",
"author": "Hayley Blattner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMEIxkK-tpHI1qtpojQXGakLeR6xOJDCMIi-I0STAVlVgfoA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Letti was so helpful and genuinely kind.",
"date": "2021-10-08T20:59:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Hayley. Thank you for the review. We're so glad Letti could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "612c558d-4a58-426a-a31f-7e8a4b03f6c5",
"author": "Amer Siddiqui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo4b6_NAKdc_ul2lKkJ-eUgjdv-_0B7mJQxBD8lALskij23g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-05T21:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Amer! We're glad we were able to meet your storage needs. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e5d7b3a-e335-421c-849e-159b8239452e",
"author": "Raymond Townsend",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHvI_8dUnYwVMH1qR4DpHer5pAvEvA31a-W_mHcFic_o2dWk8o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-05T20:11:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Raymond! We are here for you if you need anything.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa8b2482-85d6-4b3f-9462-7256a3d30c14",
"author": "Karen Bronzell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkBVtV9_LqKRvNNFbaXCtKQL4Xb3sAbge9HWyBcztk_yRVHwdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-28T17:20:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Karen! Stop by our office or give us a call at (312) 929-2429 if you need assistance or have any questions.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6e5b9a7-6de8-41ef-a7c7-f1cf847f31ef",
"author": "Sabrina Gates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYjTtsDOfXxM8GUrLhjNhkd-sMiNMTCln39FHEAlURHQypzak=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-25T21:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Sabrina. Call us at (312) 929-2429 if you have any questions or need assistance with your rental!",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15a33efe-f2ae-4d66-868b-3eb82915c1f0",
"author": "Demeta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_sCoukoW0WImSOQEHkYed2T0UkSQRp784-FIcTahlZqev2CM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Leticia gave great customer service, and made sure that all questions that I had were answered. Quick response as well!",
"date": "2021-09-20T18:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Demeta. Thank you for the review. We're so glad Leticia could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0ef1cf9-cf88-481e-8233-031d5badbce2",
"author": "Stanley Tetteh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcRcuc89zdhxK_R3JA14JZ5uqbsKEHgOLo9a-fVb1gQPnA07I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-17T17:40:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Stanley! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7b2e728-d54e-461a-8aa3-ddf93aa6ce21",
"author": "Wes Dearborn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkP6UX_I34VJioyW1U6J06xshJel597rN5UqSbROFMMX5gKlLE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-14T20:04:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Wes! Don't hesitate to reach out to us at (312) 929-2429 if you ever need any assistance.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ababbd39-7f82-42b0-bd23-6d43cafee833",
"author": "Geoffrey Mcknight",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFJZmcbZudWL8n3v8Zcz8ajIOU0ZCtz-jxlkIEZ6h1CWpwjSV7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Leticia always makes my experience very pleasant. She's great.",
"date": "2021-09-14T18:42:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Geoffrey. We're glad Leticia always makes your experience very pleasant. Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2634bd5-2a26-4f2e-b7b0-0d0a3fc55237",
"author": "nunlikeme Patron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4JElqDonMrLh7DENMET05H7YrCk37e0f9xEz0xRwLw9QjTjSjnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location, friendly staff",
"date": "2021-09-14T13:21:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nunlikeme, thank you for your review. We're glad our team was friendly. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f63bb5b6-6960-48a0-9049-d488fcf2b6be",
"author": "Ibe Ly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV53vJk6CmsJZiI1Wjw5vzKi3DBS1eNNuftqoRISi3YIFYq91_U=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-01T22:33:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ibe, thank you for your positive rating! Please stop by our office or call us at (312) 929-2429 if you have any questions.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94f20a64-0a79-402d-8d4a-d933e0f3ff7f",
"author": "Lucky Company",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsdqEhSfFSrh5taAtcfrZXYyB3Omi2TWdrSQ8saCE_Fa5aLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-01T15:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tony! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed6035f8-99ea-4973-a0bd-d658bf8eaad9",
"author": "Mahak Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJDpjOMJ-50BcrXyNvZnnTQ60Wd1m9YIuhlk46rb7RT4O644VBxg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-08-21T09:12:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mahak. We're grateful to have you as a customer.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d2ffab6-969b-467b-a959-305ae7a5bbfe",
"author": "Ayan Pradhan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVhWHI6IlgcBtBI8QqzBKtu8q7C1a5S6iPj0zCIQUMxReWmsY=s64-c-rp-mo-br100",
"rating": 4,
"text": "Had an amazing experience with extra space storage!",
"date": "2021-08-13T20:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Ayan. We really appreciate you taking the time to share your experience with us.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "778dca60-5f22-4ae4-8268-6237358f1485",
"author": "sahil moudgill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZyBT_u9hRZxXxoZayx8gDmJA-UTlKQCo2UfI0RW07nvsSeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Secure and safe place to hold your stuff.",
"date": "2021-08-13T20:14:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sahil. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.",
"replyDate": "2022-08-11T14:11:43.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "8d5b9659-8d50-4517-a243-117469445df2",
"author": "MC Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLdtXvY_IdMklfF9tq4gV7O9gBT8atbvjToRjQWC6HrRBobA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility was not what I expected -it was so much better than your usual storage space! Not only do they have friendly, helpful, and very responsive staff, the facility has great accessible hours, helpful equipment, garage space, and loading area to help you move your belongings in and out of the space. And the facility is SUPER clean and very secure. It was also quite reasonably priced with excellent staff who really care about accommodating your needs. I will definitely be using this particular facility in the future and I’ll be recommending them to all my friends!",
"date": "2021-08-12T03:56:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mc, thank you for taking the time to share your experience with us. Your recommendations mean the world to us! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words are appreciated. If there is anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com. Our team would love to hear from you!",
"replyDate": "2022-08-11T14:11:53.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a57248ca-9342-4666-b2b8-ec0e3346f018",
"author": "Matthew Lilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrekELY9dNctuNzictr0cbqK70rHAwD0U8yp9U9V2_xYupPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-11T21:27:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matthew, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0498a5e4-230d-4a24-83b8-345faabe7390",
"author": "Danger Mauz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmHTmGBzPAPPfkoQt4eKFuZt2M3Qf-S6SI4xUJD5ydub94hM14Zg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-08-11T17:42:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Danger. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "922dfafe-7b78-44fa-9c63-3adff70a57e8",
"author": "Will Mahar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrqrqawYbNaOtkllMWWzWNhMq7-bnWagCfPEk99sC-uFhUsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-05T16:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Will. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a7ad41e-3175-4135-bfe9-04463698b8d1",
"author": "Chase Langston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZWS52uhHcnl0md0o-vEjxEMv5fwsB4pzYBaMer4eTgBQ1b4OO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety was amazing and a large help to me I appreciate her service.",
"date": "2021-08-05T16:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chase. We're glad Lety was able to help! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2022-08-11T14:11:53.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1dbc8741-0b2f-46cb-a0ca-ffc2e479b491",
"author": "John Spence",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDiiiJr-rnnBTc5bUul47TMR-oHBjUC6UqmQF2bdmZ6GAlEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-05T14:46:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a05f22b6-a07d-4d07-a63c-b55b1444399e",
"author": "Cristiano Felicio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL77CO5f8fgyYiXmZcIH4t65ltxHVZ5GXP8XLTsP9Fm1eyJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was incredibly friendly and helpful. Explained everything to me, to the little details. Showed me everything I wanted to see, had answer to all the questions. Overall great!!",
"date": "2021-08-05T02:21:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Cristiano! We love to hear that our customers are happy with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3d989174-770d-4767-9c72-4868081efc65",
"author": "Jimmy Roznowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeggk7HmiIrAzIamSt9QOukG9spFq1EekeMAJ6xWmHZuf0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Staff was very helpful with the move in process. Thank you!",
"date": "2021-08-03T22:25:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (312) 929-2429 or stop by the facility!",
"replyDate": "2022-08-11T14:11:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c5078d4-2606-46b6-be92-bd7804546df9",
"author": "Christina Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAwLQZ0rUi8P-uGVg-HO8mXq7N4YMbIw45-wc2STi5qq2O7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-26T19:49:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Christina! We are grateful for customers like you.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "365f8810-fe34-4a3d-b2d8-2078572d1512",
"author": "Hector Salcedo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_ijFge6bFnj3m7WTg_x8sk7vBjL05_XvU3LSpnbo1uINmDpG8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-20T14:49:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Hector! We're so glad we were able to meet your storage needs.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6222d92-3c92-46ca-9692-cfaec7dab24b",
"author": "Antonio davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwiHzpBuG19f4wPbj5bIrf7lro52mRwiGpEnRkAgFuDSAt-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-17T17:07:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Antonio. Call us at (312) 929-2429 if you have any questions or need assistance with your rental!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed56b040-8455-465d-ac6a-8a78c786fab9",
"author": "K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgCUGfgqDyXgQbAN0qb-m_Qru38O4cwXzSPpMskwKsFAxqaBX9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Latisia was so helpful. Good parking situation. Fair pricing, highly recommend!",
"date": "2021-07-15T20:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kayla. We're glad Latisia was able to help! Our team is here to serve you, so give us a call at (312) 929-2429 if you need any future assistance.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6d41af1c-87c7-404e-91de-9ca74b6597f5",
"author": "Regina Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGVGWzUvKMIz260dYibh5kiKKMDKYcUSK8tHskGIKy2grAKknc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love the customer service the building is nice clean and very Brite love it",
"date": "2021-07-15T15:10:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Regina! We're committed to providing excellent customer service. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bcfa2754-c494-4eaa-b7de-412d88257a0c",
"author": "Timothy Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr7rZH0ovWaRFsXUVZslXtnadwMZ1dsSCWYB7j3OwrTUZEqp5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Leticia and staff are awesome. Wonderful and friendly atmosphere. They go above and beyond to help. Thanks Leticia and Extra Space Storage!",
"date": "2021-07-09T22:20:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Timothy! We are glad you had a great experience with Leticia. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d64ad605-25ee-4be9-a15f-75ad20403848",
"author": "Lisa M Wrightsell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa6w6CkAbVFtIa0kz2xvVijeSb9f3sMXJaENnG2JKjHRiKqg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lety was amazing. We had two storage units and reduced it to one. She made sure our moving out process was smooth! Thanks again Lety!!",
"date": "2021-07-06T16:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lisa. Thank you for the review. We're so glad Lety could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bef5a015-3dbe-4026-afeb-97c006d6e314",
"author": "Jonny Simpson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO0DhRS9ceHGvxA_89X1QAVf9xPPVJPMWuvYIX0ivDb6BAew=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-25T22:19:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jonny! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9569d3a-3cbd-4601-8f5c-ddba8a713d1a",
"author": "Ivan K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKgcascHnYSFhSYo9bOSbeVYHiQyHZW-qzVC62fNQhaSIZgekk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very neat and clean facility, Leticia at the front desk was extremely helpful and attentive.\n\nTheir store section also sells things you might need during your move, it’s always useful because I tend to pack scissors and tape before I realize I wasn’t done using them!!\n\nWill be coming back here for all my future storage needs for sure!!",
"date": "2021-06-24T22:58:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ivan, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Leticia reflects that! We are here to help with any future storage needs! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b59bd941-81aa-4b02-a39f-53190c2a551f",
"author": "Precious One Designs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC4zd2fX2YQolUjA3ucaudtxtfcXvaWrioFhDdWDDzlHCKjv0q0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-09T04:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Precious One, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ff5d58a-a555-4407-8684-78fae3790c3b",
"author": "Dorothy Vu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxdHHVy-NAenLOiAjBgCnu5XvBgU3bdOxpb46HcVOva7fjHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice customer service! Leticia was very kind and patient in answering my questions.",
"date": "2021-06-08T17:51:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dorothy. Thank you for the review. We're so glad Leticia could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c114e26a-0b95-4839-94dd-0b6990eeb377",
"author": "Joseph Zaccaria",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwHEKot94b19V5BqUWSGUwVNKPMr7bM2oMjlGbQ77S9zI7SA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-07T16:51:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Joseph! We are grateful for customers like you.",
"replyDate": "2021-08-11T14:11:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83147f17-6dbe-4e43-84b2-d210ef84624c",
"author": "Hytham Rifai",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWj2xv_W60kX-NEp2m9Loga9Ye-AAC4ynShre7slCzZrMhc3xyZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-05T19:20:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "afe70794-49cf-45b6-82fd-e5e2527c853a",
"author": "Kelsey Donoghue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8SJRTXxmjTaAt_GUAc8LggpmNa6ckuPf4TiZG2bAvR_herg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The overall experience was great. Leticia took the time to help me through the rental process and make sure that I chose the right unit for me.",
"date": "2021-06-05T19:09:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fcad9458-8b60-443b-8a59-09386d13c398",
"author": "Frankie G Llangari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0_xMC7ZATJHr6gkcgXCtX6VMnlHJ9JLctIH3mvF4nFHB2Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have really clean windows!\nOmg",
"date": "2021-06-05T15:27:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6051ea50-d5dc-460c-b6bf-5909fbca2fd7",
"author": "Jeremy Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJMaoc9tkM7O3wNWZuLpPlmjd6ks6Awwc0Pr9wwgSAANhEGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lety was super professional and fantastic.",
"date": "2021-06-02T21:01:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9ab75b5-aec0-479f-9332-f7276dbc7124",
"author": "Dominic Corsello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkKSb9NxzWjGefTqDjM9-51o1UnrokhOy1E6Fcx4xxDuvVo7Te=s64-c-rp-mo-br100",
"rating": 5,
"text": "Top notch customer service!",
"date": "2021-05-27T20:19:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "26602a39-f8a1-42d2-af2a-2d6c75695b6d",
"author": "Kim McBride",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISQtlPKIVbSaC8r2vv-8UkB83PqDVUgMoi0laseEGbH9JPyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great so far. Signing up was easy. Customer service has been great. Move in was easy. Parking is easy.",
"date": "2021-05-26T22:35:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "46241ea0-d002-4565-9e31-b682f7987061",
"author": "Jory Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQTkU8ez4bcvHjteITkETDtOBUwFRmmlM3IsD_GdGzo5bxkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help from both Kevin and Lety getting everything setup and situated!",
"date": "2021-05-21T18:27:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "04a05383-794d-4458-b677-27cfa2914989",
"author": "Stephen Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaDuPJkRgGPSxVNdMo9nWD1A5B0TaibfZxHfBW88sUc3QDkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-12T18:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0bf40deb-bc60-4b16-928c-f0d9b29ad4c1",
"author": "Steve Ropers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWRLvdwmto-kFREXsWLNctMZmKCVbkQOK5qv_VkTUpZZzpVZmS5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-04-27T15:07:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "555593f2-4745-47a6-8890-d108656a5baf",
"author": "Jasmine Carpenter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWC2anKFqbcNiRW0H1fLwd68pKcF3Wytp7s-N-MsKRlwf_NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Lety for the amazing customer service. This storage space is well ran!!",
"date": "2021-04-14T21:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a050ee46-1e3c-4b04-a4ac-491707bde902",
"author": "Andre Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUY5N9d546gYnSxT6UmesidaxoOJ1odHSbIwu8iIyywCHgBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-14T17:36:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "939cf23e-31c0-4bdb-866e-c2cdc4b53078",
"author": "Jacqueline Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo5Px6JX2f2tVxvKkOhn3PqIH_C2w6XdwGbywWX2gLjMzaSMTr3g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-04-10T16:11:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f2ae7c98-26da-417f-bcc0-64245ad38f40",
"author": "mary gentry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNfaa5H1YJvUGDCdJ_w4uuhuxfG4a9EKarc-dMuDYBiwl5DexC6w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The place was always nice and clean. The people worked there is very friendly and professional.",
"date": "2021-03-25T19:48:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "af626c56-1bce-4ac1-95c8-9cace05b8c54",
"author": "Jerry Volk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx1kKZcCM0ZzWDNJQstrLXwV7MI27BkVlZj1JcCV13Cp7hyg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-03-24T01:48:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "918cced1-7d26-4e82-ad6b-b5621ca42142",
"author": "Ann Paton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSsxN0EjM3zDS490PHgAXe5uoY5L9jvQ-9nMZFpCyb2tFtHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-20T20:22:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c004d48d-9064-4cfe-b66c-c82be477ec8e",
"author": "Jesse Nocon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu41nQiY5QpDv7HUBB_2OMUZa-XtGRPZyPaGqgSEyeJo8hT33c=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "First class service from rep Kevin L. in the West Loop, Chicago. Got a 5x11 storage space, facility was clean, well lit, ample parking and the initial sign up only took 10 min.",
"date": "2021-03-12T17:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "68b790ed-f43c-40d3-b928-af994bc16978",
"author": "Roz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEnLuQ9YGpXfdoKTR47h2l-63-hrb_Hmjtj8Y_eSBzuz-meoI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an excellent experience with this Extra Space Storage location! Kevin is an incredibly helpful and friendly onsite manager - always willing to help and answer questions. The facility is always clean, brightly lit, and safe. Lots of size options for storage units!",
"date": "2021-02-25T23:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "263990e6-0636-45c6-8b83-785432d9f643",
"author": "Vannesa Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0SPTQHfPOaP1a1TY_6SCfRpfUg-4xLDaIGyi-DHpqdjQ14w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-20T19:48:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5ac4fda8-9075-40ab-85ce-f006f53ffb46",
"author": "Daniel Nguyen",
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"rating": 5,
"text": "Brandon goes above and beyond. Hard worker and super friendly!",
"date": "2021-02-10T17:39:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "ClassicHipHop Lives",
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"rating": 5,
"text": "Had a unit with this location for 5+ years. Great service always. Great staff. Definitely would recommend!",
"date": "2021-02-06T16:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "a19ed1d1-7f76-4050-9cb2-a00a9054f1f7",
"author": "Michael Boschmann",
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"rating": 5,
"text": "Timothy was fantastic and made the process of finding the perfect space for us in a matter of minutes.\nThx!",
"date": "2021-01-30T16:25:58.000Z",
"verifiedTenant": false,
"featured": false,
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"sentiment": "positive"
},
{
"id": "894fd5ca-5473-4c0e-b804-cf64277b1d56",
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"rating": 5,
"text": "Brandon was very helpful and on point and professional. His hand of advice was necessary and all that I needed. The site is clean and affordable. HIGHLY RECOMMEND. Thank You Brandon for all you’ve done!",
"date": "2021-01-30T16:09:08.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Ryan Booth",
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"rating": 5,
"text": "Very easy and straightforward process. Was able to view a few options, rent a unit, and e sign contracts in under 20 mins. Kevin L was super helpful.",
"date": "2021-01-29T20:51:32.000Z",
"verifiedTenant": false,
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],
"sentiment": "positive"
},
{
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"author": "cz",
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"rating": 5,
"text": "",
"date": "2021-01-27T23:11:33.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
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"author": "Aastha Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYMq1_k5zAew9BADbs0f5Hab_wW383068dDexpEGcySoDJpxzEaw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-01-16T23:30:32.000Z",
"verifiedTenant": false,
"featured": false,
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"sentiment": "positive"
},
{
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"author": "Ground pounder 99#",
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"rating": 5,
"text": "",
"date": "2021-01-16T20:28:22.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "7b80fa87-a2a6-46f4-85ff-0209f822a199",
"author": "DDC UPFOREVER",
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"rating": 5,
"text": "2nd time renting a storage at this great location, the representative & management provides great customer service.",
"date": "2021-01-11T21:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dc8592d6-ee03-464f-a152-772f8c302a25",
"author": "Tshilumba Ngandu",
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"rating": 4,
"text": "",
"date": "2021-01-04T17:55:23.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "9038a034-9d03-4ed7-9034-6728e829a6bf",
"author": "Parth Rao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzjvQex_NN8VUfHPLJSxg3tlzTizlMoIQjukdiaB_DPoTY_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage space at very reasonable and affordable rate. Service is excellent as well.",
"date": "2021-01-02T22:25:19.000Z",
"verifiedTenant": false,
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"tags": [
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],
"sentiment": "positive"
},
{
"id": "e8bf2da9-b1ca-4420-96e5-552f5a1ac7ba",
"author": "Lauren McGrady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoaCAn4vLu1G00KKj6F7ARI0r7FwwdTC6-xICV4iCV4rJ3qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Setting up a storage unit was a super easy process, Kevin was really helpful. We were in and out of there within 15 minutes. Thanks, Kevin!",
"date": "2020-12-04T19:12:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "070d860e-9930-46a5-9490-3f43c79b1a23",
"author": "Zaynab B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6LejOkTy1qg7Xi6YTBjZRM6DiGd-rUUG2KDVl1uIryvb2bjoF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-17T19:59:37.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "44dc0208-bc5a-4057-8fb7-b57cc4aa7d98",
"author": "Matthew Baron",
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"rating": 5,
"text": "Great people who work here",
"date": "2020-10-10T21:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dc35a835-ce2f-4665-bf26-3db353dad202",
"author": "Stephanie Hodges",
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"rating": 5,
"text": "",
"date": "2020-10-03T18:33:20.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "6e727117-af7a-4d04-baa3-5f9817bd3b66",
"author": "Latoya White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkEBib6Jv7eGO0MY3U1DDuNGdbVAztK7Ub4-AhZj3jbO7M-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-23T21:06:09.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "b2ee6c5f-a257-4ea3-9793-972012a1dd81",
"author": "Annie K",
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"rating": 5,
"text": "",
"date": "2020-09-23T18:53:16.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "9f15b7c1-ae96-4ad0-b060-83d85212a9f2",
"author": "Andrea Frigo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZYXLEDnQ_BDtaEoLfs68JVSohKr7zoG7g_NhjfVT20_LcPw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-09-23T16:36:22.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "8a50e76e-b0f5-413c-bd8f-14b69cc835f0",
"author": "Julio Pizarro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiY69ERoGw1MSTKdC1zxzhfuO6TVBFjbJmTLgdaWq1cGNjsg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Staff was always reliable, friendly and very professional. Thanks to all of you.",
"date": "2020-09-22T11:08:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "45ad37c5-2a7f-41b0-834e-9a815e561e44",
"author": "Ji Park",
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"rating": 5,
"text": "",
"date": "2020-09-22T01:34:27.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "4d82366e-e74b-459d-982f-d80caa5e05ac",
"author": "Alex Camacho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnPlLImhwxWN6o0BYqjF0nNQQt7Rc9VXBP_cwSEeFTHOdHZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and informative! Answered all of our questions",
"date": "2020-09-15T21:08:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f1760cd0-e6a9-4a5a-89e8-c7cd95388548",
"author": "Araima Caballero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA4OVmtR5lvBOu9YTkF0KVi4T7V4sbu4P6xbWFaU5Ob46Ii7ah=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-15T14:47:06.000Z",
"verifiedTenant": false,
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"tags": [],
"sentiment": "positive"
},
{
"id": "59e0439b-bcd1-4232-b602-48f3957dc699",
"author": "Courtney Pentimalli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbFY-48d5aN6jk3fIKiZRM1OYt77x9Nbta5hBn62nxoKu99hQ3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tim is the best and so helpful! I have had a unit here for nearly five years now. They are wonderful. Best service, and secure and safe storage!",
"date": "2020-09-10T20:58:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "30b933b6-40fb-4b7c-9365-1d8e921fcb85",
"author": "jason white",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRCCzNMlVxkaAEeO0RFbs00XpRXv4yNVpi_NLfCEbGCcyyxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best storage facility I’ve ever signed up for. The staff is super helpful and extra friendly to work with. Timothy, the store manager has gone out of his way to help me out for a few things and I’m always happy to work with him.",
"date": "2020-09-09T22:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "e7c16353-7514-4b4d-b4d5-0135dac4a44e",
"author": "Cheryl Thorne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUk5ZsBPyv_OkokPT2gx_MpfhVPfxNK6RqqDmYU61IxgUnoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Signing up for storage at this location was super quick and easy! Space was exactly what I was looking for.",
"date": "2020-09-08T01:48:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4baa2df1-d16f-483f-a322-657eecf20170",
"author": "dashay Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3XDd_-pt4nXvC9OXPIBRTqfzO6WLujw8p9TaZti-VVfcrXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-04T16:16:53.000Z",
"verifiedTenant": false,
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"sentiment": "positive"
},
{
"id": "b4a259f2-7b97-49f8-84d1-01449c7b2c51",
"author": "Nick Penrose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwK5z0gOIaqC-48Wb6C46T__TXOmZxnMY8onu2JtG-YZln2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this place, amazing customer service. Tim was super helpful!",
"date": "2020-09-04T02:21:18.000Z",
"verifiedTenant": false,
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"tags": [
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],
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},
{
"id": "18c2e568-64ac-4220-bb34-4b919a4cfb22",
"author": "Jennifer Houston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI62LUiiAKF7rTGgV3NKmf4_zRc7-LahcQujc_CGogmye_qdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience from start to finish. Great place, great staff!",
"date": "2020-08-20T00:49:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "7ef08eb6-e499-4aec-8c4e-fb091f37e64c",
"author": "Nikhil Shekar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTxI_RFkvIrh3JVkuKhDz67q0Wiip-sB0D4RetVD6BtY_Y6A-P=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-28T15:18:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5f766203-d21b-426c-ae83-f1fb2dd88896",
"author": "Austin McMullen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGWzyiG0F9EOl3xSORezXezUiNFzROoh83yPRYOeJK94hEpJrz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent experience - very simple and fast to set-up, offerings for all your needs (insurance, locks, storage boxes), good hours for both storage and on-site staff, clean, awesome temperature control, and very secure! Tim was helpful, welcoming, and knowledgable as well",
"date": "2020-07-05T20:42:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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"access",
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],
"sentiment": "positive"
},
{
"id": "c30cbd12-0c77-4a5a-8160-bbcbc74bd032",
"author": "Louie Vasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_mrXb1w1cmIHxi4Qcc1V1glSiIII7jz52rrD-GwhSP5KN8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick easy rental. Clean storage facility and easy to access. Recommend for storage needs.",
"date": "2020-07-01T19:39:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "5e5e7e32-d781-4803-9cec-d93f31b15311",
"author": "Ron2nd2none Horticulture",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYj_m7guAlfHFwWlR4ODGWpD-zTfQaXEHXIIIFMktbZ1XG1UKt=s64-c-rp-mo-br100",
"rating": 5,
"text": "THE BEST CUSTOMER SERVICE IMAGINABLE PRECISE AND EXPLANATIVE UBER PATIENT THX SO MUCH Tim SO SO COURTEOUS",
"date": "2020-06-30T18:33:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "6dbb251d-a8ad-441d-b4e7-455795183df6",
"author": "Kali Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAS8XsgZNzdQ44kr98EF7iimNcQmjdPmVd2nzx5ak7SAPSPJTz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-05-28T17:08:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "736c3f3a-9368-4bac-a66b-baaee81b454f",
"author": "Timothy Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUvTFNJhNEfm7cMnmaGajESxLCcny9OXo9phUUIlUZO3mu5DiH=s64-c-rp-mo-br100",
"rating": 5,
"text": "👍🏽",
"date": "2020-04-20T22:19:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "961e5234-fe2e-4e20-9c35-242b77345a52",
"author": "Tolu Ijidakinro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdPZAHQ5q5qutIfFu8EGvGaRL92nALqoZMV1IGr4u4WuDhYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff, Tim was super helpful during rental process. Highly recommend.",
"date": "2020-03-20T23:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3cca6fcd-fccb-4674-8f09-da6f63074c84",
"author": "Adit Chakravarty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL621_mUcxcUM59mBjNVAX1ghaP9-ryc7aPEOkkB7i6l57XVOwH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chanel\nGreat employee\nReally helpfu",
"date": "2020-03-16T21:54:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "65bab402-ac4c-4422-bf07-74f7636b9b3f",
"author": "mikaylah morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtPuCk_v3n00GsSOL-HlGq4OTGIOvgOVtPaBkJCGRYgvxYmC3T=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-12T21:35:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b058e2b9-6345-4127-899a-6373d6493b52",
"author": "Shatoia Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpUBGyWodMR4VHt5EWhNjlo-7-xHFIJZscyR-QB9ROttfMZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-12T17:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f4ab1f82-78ff-47ee-bbba-fd9f4e6118f3",
"author": "Jerry Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfyNLZ45sldvInzzN0bnpwnjsX2YPpzbwe5kV1c2z4d5E9Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space has everything I needed to protect my items when moving although I did not use them for storage the young lady was very helpful she even help me carry my boxes to my car",
"date": "2020-03-12T05:19:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2477c6e1-76f0-4b7a-8d3b-dee8727fc07a",
"author": "Charday Wilkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqyz4f4aU-1y9uukISDJeFrkoOXAgBX_Wl6lMqVwAzVssWSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chanell was very great and helpful.",
"date": "2020-03-03T19:26:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99db5745-58e8-4e78-8dff-ac2f0141da63",
"author": "Angela Brumfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoo1RfOWlAb7p0STA0w3Z1RyLmMCBCVpb5nQ3jIcKEafw8Ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space has always been helpful and clean environment.friendly people.",
"date": "2020-03-03T17:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "700c4007-24d0-4822-8507-8f9f4cc18e90",
"author": "DNAMOVERS LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ7WDYxJSYFm0oqcXuwQPWJS0mFzjdTUdKl-3Yvy3Or008LZLY=s64-c-rp-mo-br100",
"rating": 5,
"text": "D.N.A MOVERS EXCELLENT EMPLOYEE'S & CUSTOMER SERVICE",
"date": "2020-02-27T21:02:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5615c8fa-beaf-486c-8af1-1627bd274da7",
"author": "Marshay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeSsljj1TXiP_FSXSwmH2eFPMT7_2C1gRHAg4oIie4tJDK4Q8u=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chiqiuta & Tony I really appreciate your wonderful customer service. You two truly care about your customers and have very pleasant personalities. Thank you both and I can not say Thank you enough.",
"date": "2020-02-26T18:55:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "3f24740e-7882-4712-9341-196c05760603",
"author": "Queen Chinaa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSJ8k7hLgdpYycfa07T8d1KyITY2Nib60fia1vt2ijWUBACmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you For Keeping My Storage for some months i really appreciate it.",
"date": "2020-02-24T23:36:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0782f190-09db-4b1f-9374-2db21fc5aa95",
"author": "Lisa Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfrODQX5BJDeV_lpQtSBLuir0d3Te2dLGSCCSbUYG8rmgwee5m=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Most Thoughtful , Helpful , Team I've Ever Had the Pleasure Of Working with ,,\nThank You for Your Extra Specially Tailored Care And Consideration Chiquita And Tony 🌺🍃",
"date": "2020-02-24T19:49:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba8ac7a8-211c-4e98-a85f-5fa21b960a23",
"author": "Jemal Swoboda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpLcffK1ZbQwzGxeIThiFXyTxBTaxIHeKz9dbrDwGnd_lWkgVK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great, centrally-located facility. Awesome and supportive staff. Because of the great experience when I moved out, I sought out another Extra Space Storage facility.",
"date": "2020-02-21T20:18:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3595973a-5935-404c-aa05-7d6a3abbd0d9",
"author": "Belenda Love",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB-bz0V4Xezggip0EDy5zQDAgJS7XUlz5rTuXqqIHX4y-rEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the urgency to use the bathroom stopped in the first place I saw. The works were kind enough to let me in. They are genuinely friendly people.",
"date": "2020-01-31T17:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6a0e18db-6b6b-4f2e-b1f3-25d6f5e045c7",
"author": "floof mallow (千年)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIzm6b71Lqdk4CVbr2NWwwLmAo7oHwESKc1rym2QJYJk_42Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tim is very helpful and friendly. Great price and the most clean storage i have seen!",
"date": "2020-01-29T18:36:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b69e1c6a-aa90-4a12-a7b5-86e29b5b5c0b",
"author": "Andrea/Andy McDermott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdrYHaQQ8JW_krH5yGQtHVh1k20bxmQZVonHTjVoa3WxBZDOT1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tim was very helpful and informative. Renting a storage spot was very easy.",
"date": "2020-01-28T19:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7186a497-a71c-42c3-87f5-7a510387b859",
"author": "Richard (Richie Rich)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPfIw4CyxLQdcZpcaJuSoL5RPNDyJif3Y-bd6L_vbeta0k6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-25T22:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f9c1dd62-4c0b-47c5-acee-e76fa6107288",
"author": "Mike Windish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ9IfblgZuXiW6YzNH9VYS-7Btmd2eiOmT1maf74kqOhIzZAOkNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tim and Chiquita are both very nice and a pleasure to deal with. They're always eager to answer any questions that I have. The facility is always clean thanks to their dedication. I see them often cleaning the common areas and hallways around the units.",
"date": "2020-01-23T03:14:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "b460dbe8-dcd7-469b-9620-8acf7e34f7db",
"author": "Brenda Mercer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa7sIwCoEUN5__Nij3ByXcYgJ4wN13XWjC5gccYmcir9sm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and well lit, very friendly staff.",
"date": "2020-01-11T19:45:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "76609d00-c951-4e79-98a9-c54ef9ad9dce",
"author": "Sophie Huterstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFXqItlrRPm6-FtLNOUJfzpprX3sgihlkm1cVmSNqxIqazhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-09T21:18:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7744d620-7a7c-4961-b180-1d1f012dbfe7",
"author": "Patricia Lard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRDKJbxtUYXhV6gMCNlJewftCs1TJHya-PU_6zXhZ3T-Q-krma=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-02T21:19:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "44e859dd-02aa-405b-8830-4980eff80ae3",
"author": "Ashley S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR5R327EZqG_hCjCsg6r9wJELU8MtT0WZSnRothzmlXQcxgyBJXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been renting here for 3 years and just opened up a second unit (personal versus for work). The manager was very helpful and super responsive. (I believe his name was Tim.)\nIt’s nice to know someone like him is on site for deliveries and questions!",
"date": "2019-12-30T00:50:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c4cdf77-7e72-4c58-85a3-130f20ec5c34",
"author": "Erica Zarate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY6UkSosIAvuoMJLVJq47nf_0R3zlSM9esFYracn0iWyKBrXFYLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tim was incredibly helpful, professional, and polite. Moves are always stressful, but Tim made my experience a lot easier. I am glad I chose Extra Space Storage as my facility. The music is a nice touch guys! Keep up the great work!",
"date": "2019-11-23T00:53:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6196333-b1de-4dee-bfbb-752c11c9169a",
"author": "David Taube",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLkkEm5GPJ0uIeOoFG0cbaOSraw6FuvMFgpJpnGNI2mYKWjR0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-18T21:47:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ce501813-be3f-44f1-b44c-d5c1d8ab55bb",
"author": "Angelo Dunlao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyxc5im0QIAfz-bUMeQbjCZ1fJVOYl0NdIpMoUMzFH9WJ_Vh4z7g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff always treated me well and made me feel very important. If my card was not working for payment or I needed something done on my storage, they prioritize me always!",
"date": "2019-11-17T02:53:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "40d585b5-c424-48cc-bc06-533e916bfff9",
"author": "DANNY ANDRICH",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEHx8ZTtSvecwNALoIxSgn6vIqhnSETTvVMW80Eri6jkyeKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tim was great and helpful.",
"date": "2019-11-16T19:19:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb5f0876-361b-41e9-827a-ef9b26eaa935",
"author": "Candie Graham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO_lWfzlknmHp0iQ88XnfpLpuFjWUENostDIsNBwizIxYP7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had a storage unit at this location for 2+ years and it has been a good experience. The staff is friendly and helpful. The facility has always been clean and well maintained. This is not an easy task, since people move out and either leave stuff behind or dump a big pile in the loading area. We were recently in our unit and noticed some water on one of our bins. Since we have a top floor unit, I assumed a roof leak. I called Tim and he had the roof leak addressed within a few days. Shortly thereafter, it turned cold outside and we noticed the HVAC system was blowing cold air in the 3rd floor corridors. I called Tim, mentioned the issue, he thanked me for the call and had the issue resolved within a few days. This is how customer service should be. Thanks Tim.",
"date": "2019-11-16T16:49:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dc60a129-105d-48ce-892d-ea64dd36c621",
"author": "Nick Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEsVwVmPjJFfcpN9jKpRuo7py573nUNcNGYWw0hpzLpgC5wg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service was polite, efficient, affordable and simple. Highly recommend.",
"date": "2019-11-15T21:47:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "94c7cd76-668d-4cef-9893-fa044ba2cc43",
"author": "Ian Flynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDJ2scWPZVIQPYqZcryUWPYueyRTWTRXRgA8V7ugtIQxjbwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Solid storage unit space. Always clean and safe.",
"date": "2019-11-07T20:22:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "3f35a778-accc-4bee-b832-f8f879fa603b",
"author": "Jaime Tapias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCPzxHw58eXB6ashqIUUh64XOtynE1FkQiLHrlsjvdkrsX2b3u=s64-c-rp-mo-br100",
"rating": 5,
"text": "rented a unit for over 2 years. never had a problem with the location or the content inside. special shout out to Tim: Great service! always available and willing to help! 5 starts//2 two thumb ups//10 out of 10",
"date": "2019-10-18T16:39:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "726ed38a-bb51-4050-b22e-c584c0bb4516",
"author": "Annjill “AJ” Transfiguracion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJblLRYtUTohs5uHeG_MDM580mKbNvPCvpKcOy7zKhsw0SeBqc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tim is awesome! Great customer service, knowledgeable, and professional. I looked at three other storage places and felt most comfortable with this location.",
"date": "2019-10-16T03:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "428a80f0-2ce9-47d1-9cf0-e7369348ee84",
"author": "David Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISIyiQKUjQeYgEUXPRLQF47aWKzCjvdOtLQ111cgjFW9No7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-14T21:25:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a584294f-7dc6-437b-8ba9-55c3007ac4e2",
"author": "M PF",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf2v9_2mr4JM7LiQvk8psSoVhhdnCO59ewykMFEVJvV_K1jA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Top of the line storage facility. Staff (Rick), helped to be with boxes and made my experience fantastic. Well done.",
"date": "2019-10-09T20:33:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a004644f-1fcb-47cc-add4-54ba2bb97964",
"author": "Pike Faber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUugdQOHajeO0O9P2IqIWfbX9TEbKKIyAurxN5N3i1Q8zuqMjTg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-10-07T17:10:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "af1620e0-3c4e-46d7-ba61-28af2a47ac63",
"author": "Rachel Kanan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgwZck_86diFQJS2vWsqhXzflhJruVjpvyD7qtObdCbk_e=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-26T17:27:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0fed0eab-4323-40ee-a410-e41541c56760",
"author": "Niccole Mccarter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaFEPluyhfW4_RHeF1OAOHk08WfH-CqmojiJYuY9n1ljKTaa8v2A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-09-15T23:50:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4672194d-3ae3-4045-94de-9c7a79d353f3",
"author": "Don Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkM2AHKqxfVEtLJUfEnaOXcVMwSNefKjrYE3APvgSgPvngLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was great and very helpful",
"date": "2019-09-14T17:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bec96b68-6975-4932-9f96-bc9891b3c589",
"author": "hbraxton9983",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY-IrtDWADHjVYgtwv43okhftDLWFILi1NLbsvgDI2Q1SBYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and seems very clean!",
"date": "2019-09-04T15:46:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "36eadcdd-76b5-4407-9d52-511fa7e19772",
"author": "Vanessa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlpG80OmJoufB3oHxA2-7rmIfHwHgy3gZPHfuIcbsn7mnAtemy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-31T18:25:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7833707c-1108-436f-a1aa-599e4c071288",
"author": "Kate Borris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTPvZo7HdX0pD5hXsOn9tykAUH-V5vOQRUvFDAe_cj_Itz0KU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-27T23:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e8e2466f-1caa-46bb-a323-3f90debce484",
"author": "Shondra Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVly7lBhNkCDzxqcRfbPKQRX2R_7T-z3gwnp7DsGC2ut3aktOxs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient location, very helpful and friendly staff, especially Joseph. Highly recommended",
"date": "2019-08-24T16:35:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "27b68e43-df37-4d8e-8f24-2e8ddde010e4",
"author": "Philipe Diao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX5WnroIBMLYF6WoqX2gnzXdsvy39S2CNA92z0UOjpfwp9zLvj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joseph McCarter (over 1242 W Washington - in Chicago) was super friendly and helpful, showing me around the different unit sizes before I made a decision - Also walking me through the contract making it easy and painless.",
"date": "2019-08-20T15:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "197e32fe-b13f-4a40-b2ee-f72b94d9f4a3",
"author": "Farah Sadiq",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUccGA1Q_Q4b2K7hIdIJExp6MylkyBLxSeWLI5h1F8_3BY_HmG8EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-14T17:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a89eeacc-0da9-44b2-bedf-202b614011b6",
"author": "Eric Cribbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-tC6tVFG9g6mJPHKSxy8VjAl_uXHIEl5uFlARkuwR6KQhLg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Well kept nice manager",
"date": "2019-08-13T23:08:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f18f46a-e530-41fc-952d-c8ab5457e115",
"author": "Erica Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5z8ywCB0lWISukj9M9hwP8gh9XARBb625Z13HEiIwtMy-Yae6=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the first time I have rented a storage unit that is easy to access, along with a friendly and helpful staff.",
"date": "2019-08-09T22:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5e8f38ae-998f-4ea8-ae1b-0fc4f9eccdef",
"author": "Vincent Gnoffo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPgqlIuqSkjwXenFvSEs-caEZj2BMyHWORS0Pm4loORLX5EyTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-05T16:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a354969c-623b-4657-9969-90a6af69e668",
"author": "Matthew DeSpirt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC2V2JKOvVvLt-KfJ7bdx41KK6JqHqgKsts1AM6T7fgyskhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-07-30T17:49:13.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c28ada22-5323-4a7f-9a8e-3b5c1b857977",
"author": "Geoffrey Vance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICdtolgqlO3WceJ9JrD3kLaUEwLCZ8F2DVjzs1AqAovCHC4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was super helpful in signing up, explaining the process and getting us on our way. Fast. Easy. All around great experience.",
"date": "2019-07-13T16:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Geoffrey, we're glad Kevin was able to help and explained the process. We really appreciate you taking the time to share your experience with us. Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2924fda7-c12e-4fd3-a397-38a0a40b51a5",
"author": "La “Big Slim One” Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnlt8pXT4kBbMuvmU4Lcz8c4_LF1zGVQjTQ3B6ebf9moofcGz1=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2019-07-01T03:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Larry. We're here to help if you have any questions or need assistance with your rental! Call us at (312) 929-2429 with any questions!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2e60872-c813-4b13-a133-6587434013c8",
"author": "Ha Yeoun Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0hcpvdclnkVgOcr5lyGOvgXK2LpJLY5HrKGdX7joTPZHtidw3=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-06-25T18:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks River! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a37ba794-fa4e-40f4-adda-000b8d1238f5",
"author": "Michael Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmQhmahMql9BhwVDbjF3wh76bqpvzyfg4X8rrDzzEIEIgQVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well kept place. And Neenah was awesome and very knowledgeable answered all of my questions and ease my concerns.",
"date": "2019-06-21T19:20:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad Neenah answered all of your questions and eased your concerns. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a5d07637-b2e7-4844-b434-5fe78ee782ec",
"author": "Roberto Andaya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXmKXgCy2wjUdEsJ5_ICO9WvH_SxQfzRTPCcNwR4rgTKX4cAJ0xA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The people were very nice and reasonable with me. The storage system is standard and you get access from 6AM-10PM.",
"date": "2019-05-24T17:15:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Roberto!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "91c8d012-a67c-41a8-8129-accadef583b4",
"author": "Parineetha Viswanathan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMNPSAYh63_hbx5xPoSnxUSPwGPI5LidIsItHO1W-4Za877lj9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-20T17:54:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Parineetha, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fea9205-c5a5-4594-849b-b55bb2217a6a",
"author": "Bryant Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL91nK2nmbapXK3woP2PcsU8-5ozVpA57ymaixYBY9kJFg_5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin is the best",
"date": "2019-05-17T23:46:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bryant, thank you for your review. We're glad Kevin was able to help! Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8e3fdde-26ea-4eb5-af0a-51a7fa79e9ce",
"author": "Jonathan Gutierrez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhGzhQCZhH6pJ9zk8-cr_ugR7hcvb6FaisKu7e8E_E2nmipw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to use loading bay. Able to back 16’ truck in with ease. Manager Steve was very friendly and helpful.",
"date": "2019-05-17T20:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jonathan, we're glad Steve was able to help! We pride ourselves on having a helpful and friendly staff. Stop by the office if you need anything.",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55e46a9b-d501-421a-a5e4-f5638287fb0e",
"author": "Bryan Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcbbkV1NZh9bn7TjueEKt1n6FODcRr941x6OzwxrYEI6WQU3Y4ew=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-13T22:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Bryan! Thanks for leaving us a rating. Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b69cd8ab-8a7e-409e-b829-73b6d9f663f6",
"author": "Cassandra Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9HnBv9mTs7IWi864ClhwV9eNuyzhuWWNckwy92LObRDHt7dI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kevin is very nice and accommodating to his customers. Very helpful as well and should be promoted because he makes the company look good.",
"date": "2019-05-13T21:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cassandra Morales, thank you for your feedback. We're glad Kevin was able to help accommodate you! Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "15ccb155-f62c-4da9-ad17-0b3a76eb039a",
"author": "heyselina_",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcaZljNvLbRYAtR825NeZBXot9f-LgEk-UVktPpFY3oGRZFjNN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-05-11T20:05:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Selina0422! Thanks for leaving us a rating. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b2dd152-7df5-40cc-b2c4-b96374d1bd9b",
"author": "Jessica Cevallos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsE41NjD5G4PMnZYJlvvTsuf8Cp1QERHFP3P0-5QImmzByTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my second time renting at this Extra Space Storage location. I’ve always had a good experience. Tatiana helped me this time around. Super kind and great person! She went through the paperwork thoroughly and answered any questions that I had. The facilities are clean and the prices are great!",
"date": "2019-05-10T00:33:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Jessica. We really appreciate you taking the time to share your experience with us. We're glad Tatiana went through the paperwork thoroughly and answered any questions you had. We're so glad to hear that you are happy with your experience with the prices and cleanliness of the facility. Stop by the office if you need anything.",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "f41a07b1-01bb-4c3c-aa68-c47d08c396f0",
"author": "Kentaro Masuda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRN6WBGyz36q8TzY76XikNfelKKAEtH7u5KUPsflz6cJeFug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-05-08T18:01:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Kentaro! We're glad we were able to meet your storage needs. Stop by the office if you need anything.",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "811dc43d-b222-410a-876f-b2bf5529d3a5",
"author": "Aaron Glass",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz2qgN7eXDpwupLdgDIvzqK-_lKGYEWgFXcDUKWgjZjn2uow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage for a great price! I used this location for about 8 months while selling a condo/moving and it was extremely easy to move items in and out whenever I needed. Indoor garage (and side dock) are extremely convenient. Even after I moved everything out, you couldn't tell anything had been in storage (everything clean and didn't have \"storage\" smell). I would definitely use them again if needed.",
"date": "2019-05-06T14:59:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Aaron! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're so glad to hear that you are happy with your experience with the cleanliness of the facility. Thank you for being a loyal customer!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "95778595-ac11-4794-b2e7-e3a3b6ec4f4d",
"author": "Andrew Finemore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdlKrihfLs8YGckCVC_cv5up-BIr0CrxC19cAWA2GWdbaPaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility condition",
"date": "2019-04-30T22:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Andrew!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff3c8321-d47e-4ba5-838f-117639850704",
"author": "Aditya Ramaswamy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTi9c6agVSberalGQbgwTJWrEZRS0TQ0DiVMnP3mYv10wo0pLj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-30T17:05:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Aditya! Thanks for leaving us a rating. Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b59ba701-eef9-4806-b91b-486a19df009d",
"author": "Jeff Goff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQcpi9NKurMhS0TulQquqVwGet1bSCdmy2VzKZsniHGmPi5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin very helpful setting up storage from afar",
"date": "2019-04-29T22:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeff, thank you for your review. We're glad Kevin was able to help! Don't hesitate to reach out if you need anything!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8e34da59-7f7a-4973-84b0-2e82f4103899",
"author": "Corey Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbTVXybBLV72dQTNwp1M-4FWq_1h43oCR7Kak4x1xrgxZrajxh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was extremely helpful and friendly. The whole process was very professional, the storage units are clean, and the loading docks are conveniently located. Pro-tip: bring your own padlocks!! (Or be prepared to pay $18 on site)",
"date": "2019-04-26T22:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Corey, we're glad Kevin was able to help! We pride ourselves on having a helpful and friendly staff. We're so glad to hear that you are happy with your experience with the cleanliness of the facility. We appreciate you taking the time to provide your feedback.",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "897b8948-b0d2-4c1d-8568-2ba4b7a7e540",
"author": "Rosie Cortez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcRQkNypAzMs061cX_Kox-2akz8zuBKQfUlYyy_52us5tsAMM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-14T20:05:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Rosie! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2019-08-11T14:13:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "983066c1-39fc-461f-8273-483ed5185df7",
"author": "Samantha Barich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrrJF3Inlm9LhApeoNt2EE15LBXeE7JigjIgrfrDi4FxqvG_TsHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very helpful. Clean space, competitively priced. Overall smooth, easy process!",
"date": "2019-04-08T23:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sam, we're glad Kevin was able to help! We're so glad to hear that you are happy with your experience with
the cleanliness of the facility. We are so happy to hear that we could provide you a smooth, easy process. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f8bef62e-0f28-495f-90f0-2c4510eb2838",
"author": "Lauren C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn3b10Up5eyh5nD0pMcoUVzJFoSIi8FUOdkAvmmV9WohZfkf-ZMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve been renting at this location for over 2 years. Well maintained and great staff.",
"date": "2019-04-07T01:35:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a helpful and friendly staff. Thank you for being a loyal customer!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4846c7b4-c8e7-4da4-bf53-98c8ef6cad2e",
"author": "LAYLA MADI",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgrACY2n8lE5DMNJBPxup6ZWHRn_YhhOdFT3vdVaa9kB2h_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was super thorough and very helpful! The facility is really clean and setup very efficiently for moving things in. So far I am very happy I chose this place!\nLayla",
"date": "2019-04-01T19:11:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Layla! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Kevin and the rest of our team are happy to help, so let us know if you have any questions.",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6d4c3835-3e9c-424b-9bcc-a8b7bebb1d22",
"author": "Sargon Odisho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfQjzjVTc_vdWLP4KK4y1uUKaR9T6Lhv1ty7J46AyXmP4gNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-04-01T18:52:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Sargon! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fcfe59bc-1edd-4b8c-8a4c-76ce6bd3ec44",
"author": "Remon Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH57XVzo1cGIvndio4O3NsdHvPSdhlZxxARxBBbU7cMA3Cmzvu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tatianna was a great help, she really understood my needs & left me feeling like I a made a great choice. The facility was really clean as well. I totally recommend coming here if you have a need for storage.",
"date": "2019-03-30T16:14:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending Extra Space Storage, Remon. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Call us at (312) 929-2429 with any questions.",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "e301ea88-92ba-4173-ac91-9ebdf7ece793",
"author": "Frances Vance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdLtMBrwiFd1KcUEoXgpfJKkxXkRvVvK5Vd0J6Pw2ortnlAO5qMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Quick and easy! Kevin was excellent. We have multiple units and are happy with service.",
"date": "2019-03-29T21:08:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Frances! We're committed to providing excellent customer service. We're glad Kevin was able to help and happy to hear you are happy with our service. Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d904e903-58eb-47fe-95f1-a72c0c191a44",
"author": "Eric Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU3sopSK8Dt8Z_I1Bs7iKifZrfHjY7RtNn3b9H12LTumR-_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great loading bay. Made move really easy. Steve was extremely helpful with information on area.",
"date": "2019-03-29T20:45:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Eric! We're glad you enjoy our loading dock. We are so happy to hear that we could accommodate you and provide a smooth rental experience. We're glad Steve was able to help with information about the area. Don't hesitate to reach out if you need anything!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7bf4a689-562c-43fb-848d-dd4f88c81be2",
"author": "Karine Muradyan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIv9IT7jV8J-rdBOanNLUKW_p6lczGFf-yKf8RNhm36F0FWQ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service. Great people to deal with. Ask for Steve. He’s amazing!",
"date": "2019-03-29T20:38:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sergey! We're committed to providing excellent customer service. We're glad Steve was able to help. Let us know if we can do anything to assist you!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a0acb62d-7c58-43b3-bacb-c83bc2aacc09",
"author": "Daugherty Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIed9x5-bRTArXn5pL-otunqI4AdHqfvzXZfTUD-nrEOoyGGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really easy sign up process. Great introduction to the space from manager Kevin. Really clean space, easy to access.",
"date": "2019-03-27T18:17:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Daugherty! We're pleased to hear you've had a positive experience throughout the rental process. We're glad Kevin was able to help. Stop by our office if you need anything in the future!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c349a5b8-821c-4ced-8ea0-ff41e5facc23",
"author": "Darshil Hirpara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4bknLHP0N4k6-O1XdlntiKvoTHm_e-WB92MwokaxSbpqDi5loiA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-03-16T22:22:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Darshil! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2639bc4-0614-4a0d-a7ba-ce5b507ac65c",
"author": "M Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEfv3F2-jmJqia9c2nt0bZ42WPB3JhftD3U04xPMYJC2iIStU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and even better prices!!! I highly recommend using this place for storage needs. Kevin, the manager, is awesome and knows his stuff. I thought I’d have to go really far out to get these prices! Units are large and space is clean.",
"date": "2019-03-15T23:24:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Mike. We really appreciate you taking the time to share your experience with us! Please let us know if you need any future assistance!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "531568b8-10ab-4a0e-8dce-ec7a4837f713",
"author": "Johnny Good for nothing",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV2VNQzXxJrN0w2kPCl4XGUKVdjfAOUSO3fMbk72NcHa302g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great location. Kevin keeps the place clean and always has a positive attitude. I would recomend to anyone looking for storage in the neighborhood.",
"date": "2019-03-14T21:47:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, we're glad our team was able to help! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Your recommendation to friends and family is the best compliment that we can receive! Stop by the office if you need anything.",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2a74fadd-42ad-4dbe-aa84-84c6b3219004",
"author": "LARRY HAWKINS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXZZsTn39PI_8k-cC4Gg5Lo6djvYRTgSt1As4dT-OQ1HyXXZk2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-03-12T09:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Lawless! Thanks for leaving us a rating. Stop by the office if you need anything in the future!",
"replyDate": "2019-08-11T14:13:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc2eec63-0085-4032-b2b6-2122f12688ed",
"author": "Carla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX18ovs0OrLpsUt8f8qG4ZDAA45IFblxIzIxoFaNZXBnqTfizBH2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was extremely helpful and knowledgeable of the available storage units. Although I had chosen a unit online he helped find us an even better one.",
"date": "2019-02-23T23:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2990889f-494e-4452-955f-363c1c623bbd",
"author": "Julia Lobdell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK9z7qVfl27L2_ZtdpJVEmTjY0cB7Hw5aziduH3Ri6-p-Xn-Hf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff and a clean environment! Fits all my storage needs",
"date": "2019-02-21T17:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "994b9b9c-56d1-4c3c-b766-ed309b30e9c0",
"author": "Rachel Zen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILssSrNeO3O3eGA4Ftrjqryk9m72wZj8cm0y3U45mxrgNZ5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-02-20T15:22:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4651ec5d-2c72-4685-8b26-ce02acc70059",
"author": "Kevin Chen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0kezaFXSeIPVURM_RC3TBC46G2Df-gahPzu_0xFcF-sfeqJsL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-02-16T19:17:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "740d7569-6490-4cf2-98ba-f576d3ed1338",
"author": "Collin Carlucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8bLU35kNI6rcvMyuraHuICVVG9FBdYhrfjRG0jMvn3TYtZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-02-06T16:25:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "354f94a4-bea9-4efd-8bef-7ee4c49b83d0",
"author": "John Pozo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQHTlpBqXskvplk1Do_8Q5K5nz_XjweGUUI23ZBvq_dMa4H_VFhQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff very quick to help. Clean facility",
"date": "2019-02-05T03:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "71510b0e-2b8f-4353-a55b-b8d20fd32f7a",
"author": "Wendy Sutherland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLWMN5c5udGJ-70-DzKrSBizkye1eZof9qc-RbDKfpgGjsYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne is a wonderful girl. She’s extremely helpful and made getting setup with Extra Space Storage a breeze. Will be a long time customer because of her!",
"date": "2019-01-26T18:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4689cda4-20fd-42b3-a4c6-499d973bc6e4",
"author": "Jena Van Beek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3J3d8BXOPUkiCW5TxNwEzboCtVH8aXxvg2bXXkWyEdYHX7vncpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great experience renting my first storage unit. Building is super clean, well lit, and the are carts available to lug things back and forth. The price is very competitive as well!",
"date": "2019-01-24T19:27:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "17aed5ee-8cb4-4584-bd67-5ed9b50ff894",
"author": "elsie benitez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwht9tDhIafxf3Z5bwtCmvWFLmjUbTnNUJm1eMItfmBuWkP_lP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin has been very helpful, I’m completely satisfied with the service and all phone call follow ups from him! Definitely recommend this company if you are in need of any extra & affordable space!",
"date": "2019-01-23T18:51:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fd4f6b9b-4897-4a32-8fbe-fa7713088fbc",
"author": "Chase Dudley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtbn-2gcBXkv93tH-uLh7wBUelA97XmZle5XYCYlumuwwlchK6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin, the store manager, at ExtraSpace was great! He professionally assisted me to accommodate my needs for a recent visit to my storage unit. Very helpful!",
"date": "2019-01-16T14:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "98fcef6e-281e-4098-a698-bb394edfbec6",
"author": "Kevin R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEvjkxZSH_4LDiv2wreiC9xo48ikMDfjRpPzIkDyYlmcrsUw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome experience @ this location. Booked online and the store reached out to me within minutes. Signing paperwork was a breeze. Price was as advertised. Special shout out to Vincent who made the process so simple! Get this man a raise!",
"date": "2018-12-22T20:47:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6cad41a8-5bd0-4f66-8aea-efa75044af47",
"author": "Adrienne Snipes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmSmVYHjbrd-yN15umqWlV8odu9kTEEcx8EeeiSC6c7J4xzrwP7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Last Monday morning for some reason, there was a power outage at extraspace. Kevin L. was nice, kind, and courteous enough to take me in the darkened basement with his phone flashlight to acquire work equipment for the day. saving me from a day off. Then upon leaving in a rush i lost my keys. I called later to ask about the keys and yes, you guessed it. Kevin had found my keys just outside the location. Thank you Kevin.",
"date": "2018-11-30T14:58:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "718d1983-a472-48ee-b5f9-cfe3aa1b73f7",
"author": "Joseph Belice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvuUAq2zcYIJT7mxFw0ey92ZSyHfZvdgrMFR9MleLu3DKyBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin is a great guy to deal with facility very clean highly recomend",
"date": "2018-10-25T20:17:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "0e54f48f-5a85-4a03-acfe-1b7e11719934",
"author": "Nicole Walkowiak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXebDJZ4nOVRYB11gc2YMJNI-ACDNsTSk9rPbkG64xPSCSVzg_C5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin is the best! What a great help! Very pleased!",
"date": "2018-10-25T01:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "be338ede-c757-4bea-a2f9-56d16c7032ce",
"author": "matthew countryman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDAQlkOzNeYDwh8wBhutCDOSD8WzL7_PUX-LN1-y-wmvfXIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The wife n I were very impressed with location.",
"date": "2018-10-25T01:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "41651f2f-e421-4870-b374-c4700b69b03c",
"author": "Benjamin Christianson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR7iHZgcBjf499ln_7ZdTZVd6e_0dWG5TD-AujHe65GHIJwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place was great, but mostly I just came here to comment on Areatha's excellent customer service. She was always very bright and cheery and quick to answer questions about a storage unit I was looking into. Having worked in customer service before, I know the difference between a fake smile and real sincerity, and I know to appreciate it when I see it. I'm not certain I'll be able to rent here, but I know if I do, my property will be in good hands.",
"date": "2018-09-19T21:49:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fa95cfa7-5579-4d5c-921a-ef6a34b5419c",
"author": "Lilly Ortiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPsej6UYiqq-iU9w4Q8zoYRA07wcOjXSjeTP7_yH9E8_4HbXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, staff are amazing. I highly recommend this storage place.",
"date": "2018-09-19T20:52:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "9b4efcfb-b1bf-4860-819c-13bf012934dd",
"author": "Damian Wiseman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw5f7zo0BzW6OxeEsmb02_AcKQsgsniMfmLTlAP7pXIBiTGHbV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was still there 10 months later!",
"date": "2018-08-31T18:54:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7b0cb23d-3774-4214-bb0e-ece3297e40cf",
"author": "Travis Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz2JZoz4SVAEwcrgeGbXb9Lqki0-Vyth28kKg734HXBVJLUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very personable and friendly when I showed up. Asked if I needed help and was very nice!",
"date": "2018-08-31T17:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4de863a7-aea3-43b6-bc1e-9d782c87f47f",
"author": "Ethan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJJGDAPoEJvsZtMv7XzlajDy-Ttz5LzQFfi10A3_cd8StrgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin L was super helpful and hooked me up with a mad deal! 5/5 do recommend",
"date": "2018-08-24T21:24:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "74dc7612-cd0b-4e66-a1d7-d7d6ef81dfe9",
"author": "Adam Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxOt3NKVcZnas-LOL5C1TH9-KQWcQQr2_iPOjJgEyI4lIwGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin Laskowski is EXTREMELY helpful and very attentive. Anything you need y’all to him. This place is great. Always a good experience!",
"date": "2018-08-17T14:58:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7944b05-a9e3-449f-8794-d12290007e34",
"author": "mikk avila",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_xHqTAlsf67_tAuOzBguIF9nxynJhaocuaIjy6y0o39C2Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used this particular facility a couple times in the last five years and each time I come back I’m even more impressed than the last. Not only because of the temperature controlled space and the cleanliness of the place, but also the great customer service that’s provided. Thanks to Kevin Laskowski and the rest of the team for the excellent service provided, made us feel welcomed and shared a great deal of information with us.",
"date": "2018-08-06T15:15:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "b4665c42-0304-4d1b-abec-589bf7167d15",
"author": "kishia johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlA8MBqX3gfOve-HrtZqZ3qirIH718rkTsylqiJBHyk06pF6PG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very polite and very helpful. I would recommend this location to anyone looking for a storage facility !!😁",
"date": "2018-08-04T17:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f74588d3-03a7-4621-8809-35d99bd7ccde",
"author": "Omar Hmayssi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoHpiVwlFLlTG_DjKr7c87x2ryItyAK4FVvcZHSQ2gABx_XtF7dw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kevin is super helpful and the storage facility is secure and very well maintained. I have greatly enjoyed working with them and have found that the service quality and support offered is second to none.",
"date": "2018-07-31T21:54:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "8e66952f-44fc-4e5a-b51f-ec08306271b0",
"author": "T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtEjP9hB2C_Gwe8ihBuqzJVywNDs9O5rpRgyRGjSVoOOKkB4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service from Kevin, both beforehand by email and on the day at the storage facility. Easy process to get the lease signed and get a locker. Plenty of packing supplies available on site.",
"date": "2018-07-19T20:29:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "026fbb2a-9acc-47cd-8e5f-96749af779fe",
"author": "Jon Swedo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxnKrItJ8ejfVsjd_p00EzGXBg9RhS7gppcaXZS5kP401Tgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location. Easy access.",
"date": "2018-06-20T17:42:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "2ec881e8-98df-4ccb-91d5-df35cc8a014d",
"author": "Colin Egglesfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJVSmZ1opYh6Zh60w7R3t3uvHr_omf56OOAS08lE7YUYR-30Cf=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great and Will, the general manager, was incredibly helpful and got me an amazing deal on the space I wanted. I’ve rented from other places in the past and this facility is the cleanest and most accommodating of them all. I’d recommend this place to anyone. 5 stars",
"date": "2018-06-01T15:00:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "eceb1f1e-615b-4257-a781-7299d6700f90",
"author": "Maria Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaFGChIlXTd5GCVYLV3upa4YUFJqLkPln6OL3-h5KalTtYxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend Extra Space Storage location 1242 W Washington. My family has used Extra Space for our storage needs for many years. However, this location has been by far the best one. Starting with the manager Will, he was very professional, knowledgeable and welcoming. He gave us a tour of the facility, patiently walked us through our options and efficiently signed us up for a unit. The facility is clean and well managed. I look forward to storing at this location for many years.",
"date": "2018-05-30T00:46:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ccf11bd9-3e9c-4fce-9efe-9a840a38910d",
"author": "D Dungill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlle5zvb502vIblVCuYHUXfaCZ9OPJfpzsxKd4-0zCnZSlNTrS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Found this location online. Was so glad to see that it was open on the holiday. Will was very informative and friendly. He answered all my questions. Gave me many helpful tips like prorate if needed. The faculty is clean and temperature controlled. I would definitely recommend this location.",
"date": "2018-05-28T15:19:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e4dd4350-3837-4fc2-a737-b922fab7bc7c",
"author": "Rob Cardenas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBCkcvpoa6-MjBzsE7jMzMocmkWpGBBuf2lWYDVqegZ49aV_Km=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-23T16:27:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "22c3568c-e5d3-4eac-b392-148d0795449c",
"author": "Josh Hare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX31hb80TbEQ1Ieo29_jSFZ5qI-PP7mLDhAaSg5CEn-fKscZ10=s64-c-rp-mo-br100",
"rating": 5,
"text": "Will on the Management Team is excellent to work with on securing space and coordinating relocation. He handled ending my contract at my previous space for a seamless transition.",
"date": "2018-05-22T16:55:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9009a373-1e2b-4607-b031-a9c01162b8f4",
"author": "Tom Kilmer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV20WoPvoLfrwCEN6N7Q3v1yAm2Nq9mAQJHylTP2tOuIEwUJc0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Will was great. Super helpful and courteous. Building was very clean. I was really impressed with everything and would recommend to anyone.",
"date": "2018-05-19T18:31:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f9c80f3a-172e-40da-a1a0-6246a930b506",
"author": "Brittney Bittner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR02YG1cE2xPgu4sRFmjdCytwXWbVB_DOLutoPUrWycpFcL3Qw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had no idea this would be such an easy process! The staff and facility are awesome.",
"date": "2018-05-18T14:56:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b6e3b89f-96eb-4dae-8320-3cb3a99f515e",
"author": "Megan Rozell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqayBVUWca7qj45h14DoPhojui79S0-yCvk1Po0aZXJNh-8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff. Made signing up for a unit extremely simple!",
"date": "2018-05-03T22:24:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8da1e855-e114-46cd-b85a-f11d4e7e0b97",
"author": "Ronald Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxKECMsNuWhPd_YjTDY0V-oGuBjKsXjOIj1Zrm5ruE39kysg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-05-01T20:07:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4c8255a6-11f7-46bd-9a01-ddc52f20dbfb",
"author": "Ricky LaRock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoAdYYvTI0hPBGruZ7-Oh64u-9sRlIQ9Xx-tscBcp9FP3CTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location of extra space storage is Great! The units and area around them are clean and don’t smell like a moldy basement. The managment staff is super cool, they were able to help me figure out everything I needed to move my stuff in and out. This extra space storage has been the best experience I have had with storage companys. If you ask for Will he is always super friendly and attentive, he helped me with all my stuff. He is the best. If you want a great storage place with reasonable pricing this is the spot.",
"date": "2018-04-30T21:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "306c1a18-2ee8-4a22-8d35-21fd0b61fe02",
"author": "Bryan H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGlZBrxpcSYO6ePyOHnYGVu3HLjJ9YENhopGUoag1h0SvHscfP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-04-28T18:53:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "732d2a17-bcd4-4a5c-a566-3fbbcca17f6d",
"author": "Anne Ehrhart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB1fwV0jDat4YrNA5VKJazm-7KZtdeYuPp_yu067AO9ttd5ZWZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and easy set-up.",
"date": "2018-04-21T16:31:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0b78922f-aede-44cd-bc44-5e1993c82b3e",
"author": "Tommy Werner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI02dT8R8q7NObLIgZxChJtS8DgTMpM1vZQOrmlXXkG_vrCY6c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-04-12T21:45:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "058b76ce-a67d-4287-a251-343828d2f7db",
"author": "Richly Poor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUASVOw94pwZx40nGjOQAShCc7fP0LLBZAodr_nJ_ph8ZQwbRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This Extra Space Storage is a convenient location near the loop. They offer FREE parking and also a loading dock for moving trucks. Will (the manager) is very knowledgeable on all aspects, friendly and helpful. This location is clean, well lit and secure.",
"date": "2018-04-11T15:16:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "14d876a7-5b2e-4773-a3f7-202e751d246b",
"author": "Brian Ruhle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUulYQL2I_W5Ab7vz-f6X_b7CK5KEAexeYoVRDbI7i0aOCSJ3Dy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eager to help - willing to hold a unit for me to look at the next day. Nice facility.",
"date": "2018-03-30T14:50:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e76d326e-acf6-4c4f-947a-2a1bee563714",
"author": "Tom Bahnick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8Cqs5ZGSA0u-vlLHPCZ5QE6jQA8PqovTpSBNNXFu8EoJkaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2018-03-05T15:44:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b0516d03-d6ff-4357-aea3-031211b9b6b5",
"author": "Jake Beard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAGxBQ1UddVIVKWklfhGC5h3fKFtYmSAOfbkx5LyH0VkqXG78=s64-c-rp-mo-br100",
"rating": 5,
"text": "Will is the best. Appreciated all his help!",
"date": "2018-02-27T20:37:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "5c7ec0b3-da75-42be-bc8a-146085b3f864",
"author": "Jason Prieto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ2Vp1x5k7QaB0KSya_t4nBK70uDkNEQUVHn7L9WZtlCdssw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place. I have used them twice and very friendly and easy to work with.",
"date": "2018-02-17T15:46:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "afb112f9-e0e0-41de-aa6c-cb76e63b4f41",
"author": "Mariah Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGkO0ptyWW84NOlKa1sugPFJcguY7ZOsh41JzahY5AQZNsNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Will was an amazing customer service agent great help!",
"date": "2018-02-12T19:14:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f868572f-3709-45c0-8b22-0b6e7138dad0",
"author": "jorge lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1f7D5Z9zwFPXSomzwEHKXtTGs-vFn8NtbYjj0VXNdjqPX9-9n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Will and Phil are amazing ppl here at extra Storage. Always at your services and always willing to help when needed. Amazing crew and storage is always super clean.",
"date": "2018-02-07T20:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "58548d4d-8da8-4026-98a5-340f611e7680",
"author": "Nick Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn262Lqu63Q1SD3FBxwjwsUobW0tbz2ZEPFlnnz_ftf5YYnQIc=s64-c-rp-mo-br100",
"rating": 5,
"text": "My company uses this facility multiple times a day. Couldn't be happier with the service received from the associates that work at this location, very knowledgeable, helpful and always willing to lend a hand when needed. Will and Phil are great!",
"date": "2018-02-06T20:23:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bad3c643-0b61-4627-8da0-b51bfb362fc5",
"author": "Kevin Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVPcweTNeagS_6RmpCkRHmIlUbt72O27Lovo5lfdJYBzGijg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Best prices I’ve seen so far",
"date": "2018-01-26T18:32:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a4366945-6b14-470f-80b3-15ff7863546d",
"author": "Whitney Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhziDQbF_creBJkq-El_6mjUEY_J3-SSvTm-5CBLff_14jex4_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I absolutely love this Extra Space Storage location!!!!\n\nCustomer Service📞🖥🛎🚻\nPhil and Will are extremely professional, friendly, knowledgable, helpful, and caring!!! I am very big on customer service, and they simply out did themselves!!!! 🙌💪☝👏👌👍\n\nRates💲\nAt the standard rate, you can get one month free. If your looking for a deal, look on their website! You cannot combine the free months rent and online discount, it's either or.\n\nStorage space and accessibility🚚🚐🚗\nI use a 10x10 storage unit, it was very clean, good ventilation, very convenient to get to, and feels safe. You can drive in until 10:00pm, they have to update their board with accessibility time.\n\nLock policy🔓\nThis location allows you to use your own disk lock ( standard lock sold at all storages) instead of an inserted lock that you cannot use anywhere else!\n\nDesign🏢🛋\nI believe Extra Space Storage designs it's various locations to fit the neighborhood in which it serves. This location has a sophisticated urban feel! White brick wall, high loft ceiling, great lighting, drive in accessibility. I love it!!!\n\nConvenience\nHas a restroom!🚽\n\nOverall this location is awesome!!!👏👏👏 Keep up the great work guys!!!",
"date": "2018-01-26T09:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "4527e222-037d-4cb2-94cf-0f6452174836",
"author": "John Spence",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhJaf1yqbYjz5XA-NXByM2BaAyIn6ZPNTFbTRJnWFOFhQ3gA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility.",
"date": "2017-12-15T18:12:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b7c99fae-9980-496b-ab41-0c53afbf8bd9",
"author": "Bianca Pucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXXwJFNxY_0DntnCN19OzawR0WeBghvhFHiZm0J-moAAShvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2017-11-10T16:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0ca0fe5e-acb1-4103-a44f-f1e1eef35682",
"author": "Dimeetry Tate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgMx4D8TZEgUKPJXHFmASn_QBS92vlkB97rqUFQiNqcipKI7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "My Experience with Will. P was excellent the best I have had since storing with Extra Space. I will continue to Store Here and will also recommend anyone I know to come to the Washington (West Loop) Location And work With Will. P . Keep it up Extra Storing this Gentleman has great customer service.",
"date": "2017-11-07T16:35:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "0d8f6a8d-55d2-4149-87e7-34173ca1812c",
"author": "Chris McKeever",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxpE42JjxdHLYAUDl-kMmcwfTzJ7ZBoI1k_N9j2qII9NN1WqtKGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "William was extremely helpful. The storage unit is in great condition. Facility is super clean, great location.",
"date": "2017-10-30T16:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "50c85037-5fc5-405c-bd31-09e565023221",
"author": "Alana Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHHH43C9TxW9aIzQe0-Uh-uoFXNdp0sWtCHBob86WLUvAjliM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I just set up my space with Will.\n\nI chose this location based on the reviews, and I was not disappointed.\n\nWill was so polite, professional and positive that I have renewed faith in great customer service.\n\nAlso - the facilities are better than expected, which is another +",
"date": "2017-07-25T21:45:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "2803c175-4922-481a-960f-7d949c23ef52",
"author": "Brit Scales",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_bI8yHe2tYSZhky6b0ISSJIc-gWSZzRTYyiFAylwnxq5Un9J0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really loved the cleanliness, convenience, and pricing of this storage facility. Ketora was extremely knowledgeable, personable, efficient, and genuine with her service. Had a great experience with the company.",
"date": "2017-06-30T03:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5dd91d8c-21f9-47a6-8bed-866ee6495d52",
"author": "Michael Millman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYMTgQ07Ln9D0_xDSNyrH7iajOI_y5JuBbMY8PqmrVnwkcSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Katura was very pleasant to work with. I had a complication with my reservation which Katura quickly assisted me with. I will be sure to recommend this company and this location in the future!",
"date": "2017-06-21T15:14:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ba778e1d-1d8a-4e7e-b767-1df333160db0",
"author": "Fred Stein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwJaBeJ-CodwgbK3kSSrD6WqWWZY6H0a3gdfTS21fEcvJxAieg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Darien was friendly, very efficient and competent and a pleasure to do business with. She made my Extra Space experience very pleasant. Thanks, Darien",
"date": "2017-06-20T19:56:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2fbd099-ddc5-4a8b-b6dc-5f6c4d77a8a2",
"author": "Benjamin Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQmVtppKe5ukYch13gtxIMTfabRYPvsOEgN9Ib8gj2kkMDJUMYHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ketora from this location was extremely helpful. I did not follow protocol on my checkout and I apologize for that. She understood that people have varying schedules and appreciate the apology and helped me take care of things. I would recommend Extra Space without question and working with this location, in particular, was a great experience.",
"date": "2017-06-14T19:03:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f9a322e5-2519-451a-8ecc-2ba69e45b2d9",
"author": "Melissa Tran",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEYxpjQmcBIFrONCmLBBp6DrQki1lwvYm-Oor9GkIBpkLo4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first time at Extra Space Storage. Ketora has been exceptional with everything. She was on top of everything and catered to what I needed. Excellent customer service.",
"date": "2017-06-12T20:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
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"author": "Molly Murray",
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"rating": 5,
"text": "Ketora, the store manager, is great! She is courteous, professional and friendly and helped my move go smoothly.",
"date": "2017-06-08T19:16:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Ezra Becker",
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"rating": 5,
"text": "I was delighted by the level of service provided by Ketora, the facility manager. She was professional, polite, upbeat and just a pleasure to work with. I also found the facility itself to be clean, well-lit and temperate. It's always great to find customer service done right--Extra Space Storage at 1242 West Washington has figured it out.",
"date": "2017-06-06T00:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Candace Hunter",
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"rating": 5,
"text": "Clean, controlled and greeted by an angel of a customer service agent by the name of Ketora Hudson!",
"date": "2017-05-16T16:57:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
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"author": "Grace Chen",
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"rating": 5,
"text": "This place is clean and service was spectacular. Ketora, the manager, was ultra quick to respond, friendly and helpful. I really appreciated her help. I will rent storage space from this place again.",
"date": "2017-05-16T16:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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"sentiment": "positive"
},
{
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"author": "Joshua Yeung",
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"rating": 4,
"text": "perfect location when I live down the street, but as any storage facility, they increase rates.",
"date": "2017-05-09T14:43:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Matt Singley",
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"rating": 5,
"text": "Convenient",
"date": "2017-05-06T13:51:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7f8328b4-2795-4530-b197-1694d096f191",
"author": "Juan Estrada",
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"rating": 5,
"text": "I highly recommend this facility. The store manager ketora hudson was extremely helpful and accomodating. I will certainly use this facility in the future.",
"date": "2017-04-29T21:46:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "David Hartwell",
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"rating": 5,
"text": "Ketora was awesome and very helpful. She helped me select the unit size I needed and was very friendly and professional. Honestly, I've never been to a storage facility that has service this good. A++",
"date": "2017-04-29T20:09:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "d817d947-0f32-4a5b-bc2d-f83d053c694a",
"author": "Jonathan Herbert",
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"rating": 5,
"text": "Fantastic customer service! Both staff members were extremely helpful and were a pleasure to deal with.",
"date": "2017-04-28T15:06:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "3e8a890a-045e-494a-9c08-78942e0dd7a4",
"author": "Rudy Minasian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzfOMEcTHinCGcUj4429GkUlmuYj7WNymTqRc6AXnhkTjNBiSRmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ketora is the BEST! Extremely helpful and accommodating and the facility is very well maintained. Highly recommended!",
"date": "2017-04-27T17:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1ef7d9d-091f-4d71-a781-6789327ba836",
"author": "Matt Plumb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjOmu1XbaRt70xa2XGmu4XUpSFORUSHY_GwEaMxLrTkGoL2_3u8g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facilities and extremely helpful staff!",
"date": "2017-04-25T21:38:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "463aae61-5cd5-45a3-8982-83669803abc4",
"author": "Reena Sood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKm9Rx2iL4jUwSaR9Z70lcqKFMwRkhU3mjjaMa9-_n9CBcYBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had to use a number of storage facilities and this Extra Space Storage is by far the best one I have used. Ketora is extremely helpful, thoughtful and she provided valuable information and time to help us make the most informed decisions. I would definitely recommend this location!",
"date": "2017-04-06T17:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2aed8766-c697-46dd-b739-d4300ee024e1",
"author": "Grace Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRWUjDwtR0566QoXYeM8-p__5PkJ57OhEBg6rGm8Ac3cLi5o5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ketora Hudson and Adrienne GodBold have been amazing to work with during these past few months I was storing my items. Transitioning living spaces can be a stressful situation regardless how joyous the occasion and their bright personalities and excellent customer service has made this stressful transition pleasant and enjoyable. They helped me find solutions to my storage problems, all the while with joy in their hearts and with smiles on their faces. I highly recommend using ExtraSpace Storage on Washington so you too can have the opportunity to work with these lovely ladies.",
"date": "2017-02-28T18:45:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "40cf10d5-ce64-4605-9d33-f518a7b1ff1f",
"author": "Kareem Abdul-Jabbar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHrHkBN4yOprrUk6zn7hpkFtfRxQMBmcy1QHcBlhmqgXriMIBE=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to thank The manager, Ketora Hudson for helping me get the proper storage for my belongings. She performs her work with firmness yet very professional. Glad to be an EXTRA STORAGE CUSTOMER!",
"date": "2017-02-28T17:53:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
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],
"sentiment": "positive"
},
{
"id": "d7a76d2a-cbc5-487f-a066-65b09ba8ee06",
"author": "Alyssa Burnam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGku6SLn0X29RfPnvd4uGIurGy5hmYrL6I1kWOq4X5Fn8oqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great experience! I was stressed about moving but Ketora made everything so easy! The moving truck is great. Would highly recommend this location and extra space storage to anyone who needs it!",
"date": "2017-01-31T02:07:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "82298f82-0c2d-4277-88e6-a4e6b341722d",
"author": "Melinda Burden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsDxFRTkbwSxFuI8816x6nXMJjn3Cv3DtL1eGuYOE3W6l59I0=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had a great experience with Extra Space Storage in the West Loop. The staff is super friendly and helpful. I highly recommend them for your storage needs.",
"date": "2017-01-29T23:12:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad57d115-deec-4abf-aa9d-d8743efb3302",
"author": "Amish Mittal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEj8X8tqgXKmpwICifi4xvTgTvIUulKuzV8NnPyEbOkUGfaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extremely professional and helpful. There's a truck that you can use to move stuff which is super convenient and it's free. Ketora, the store manager was super helpful and made an exception to let us use the truck on a Sunday.",
"date": "2017-01-29T18:03:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3bb686bb-5674-40b0-b709-e996848f0425",
"author": "Jonah Love",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIICrsogZgt89bVxGnVdfSZX5FJciTuhVGscHlcY_1EuJASYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ketora at the front desk was courteous and very professional. I highly recommend using this location",
"date": "2017-01-28T17:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92c7b4a0-86de-4be4-8ae7-0b3722859450",
"author": "TANG CHEN",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWvs19n8WeVpNmyXo9cdWd6_6DXlly2dDXJiA2BR73vFKRKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience is always a great.im greeted with smiles and great services by both Ketora and Adrienne. Wonderful girls i recommend this location to everyone!",
"date": "2017-01-27T17:25:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ff2b86db-66e6-41ca-94f5-a7aa8c46e2d7",
"author": "Amy Elizabeth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHR-odstyeVZYVHj7v0SZFnSaEprxzrw3k-xw74GXZJg-421EI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager helped us out so much and is super knowledgeable! She asnswered all of our questions. We needed extra space as we get ready to show our condo and move. Thanks so much sweetie!",
"date": "2017-01-23T20:42:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6a606c43-b111-4c73-a9ec-4a6f35b6a2dc",
"author": "Adam Greenebaum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTjdk1lX0uwMDy_MzkeOIhuRnkBg0rmiTABtiW4yo7DrrzXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ketora was amazing! She called to confirm and let us know about timing, was quick with our paperwork, explained everything thoroughly, and was an overall pleasure to work with!",
"date": "2016-12-31T18:18:24.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "34d95050-8991-46b5-ad31-4c8cbd658808",
"author": "Vanessa Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_qzJrKSVnRYceRb3Q2AQVhJV2v5XQil2K1HkwTPhjiRdlDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience at this Extra Space location! I've never had a storage unit so I was completely clueless about the whole process. I went in only knowing what I needed to store, Adrienne Goldbold was extremely helpful and informative with getting me started! Although I didn't actually set up anything with Adrienne on my first visit, she gave me enough information etc so that I was ready when I went to move in. On move on day I was happily greeted by the manager Ketora, who too, was very helpful. She made sure I understood everything and I'm positive she told me everything I needed to know. I would def recommend this location to others, especially as long as Adrienne and Ketora are a part of the staff crew. Oh, added points, the use of the van was a LIFESAVER!!!!!!!",
"date": "2016-12-01T00:54:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5531e8ba-a716-4a6d-a5fd-0458bd1c3405",
"author": "Jason Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbay-wedzvJEwD2iftNV27OsdQkQ4KZaxkp4Epo1fiLl8XRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2016-11-15T20:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "74995cd6-b1a0-4111-8b77-9bdc61738d82",
"author": "KickballGives ToPeru",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK503Jvm_wpFeEmCLVypV6qs6X_QB5-suscdJvQoy0g5MnCAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2016-10-25T15:59:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ab0a4fd2-9ca0-477c-8f49-3e88ce3a313a",
"author": "Dewon Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAfxz0QZcpTl_a2BNdLqMKWFB9i95MNa7bPeT9Co4hx43EMFwB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Worker are cool and down to earth",
"date": "2016-09-06T17:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "afddb678-a020-4dd1-b27b-65732f4c14f2",
"author": "Ruchir Kadakia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf0hd-LwUrByHuwu9yZBEMuo51ZsQYoqqJ-fI9VbSWCP6ZqOYxlg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ketora is awesome.....I live two blocks away and had to move asap. Within 24hrs my issues went away. Furniture is sitting happy in storage. Thanks!",
"date": "2016-08-21T13:12:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1f36309f-585b-4ef1-917a-3db4c223ad04",
"author": "MINA BUKER",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUrO8z8OUwZELP2Op02q2cna_qInsJXnKSVbr3OdYQX44Xb-6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, great location. Ketora Huclson was really helpfull and kind. Very satisfied!",
"date": "2016-08-15T19:20:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58fff795-d636-47f5-8ca2-985469b73010",
"author": "Orlando Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi4z3vaLxg7nUIRidXRwi2eZ1hJEsLnsFg-vOU9_vpIuDnB4NTjg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2016-07-29T10:03:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "89ed9c61-f224-4004-9c78-5e4f3f229bbf",
"author": "Violet Ritchie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9mLnZYsnv24wa3oN1q4hG7PZSzxB1RLjKB812tXZY3TgB_A89=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The service and facility are great!",
"date": "2016-06-20T22:22:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5b986569-9359-4738-9bb8-9e2b04935d28",
"author": "carol",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2zVIlSNv2eSxI7vOJcaNnZFi8N3Hms5PoSx2VBirqj_GutzwH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, clean, safe storage locker . Managers professional, & fair Clean toilets too ! I highly recommend this location and franchise.",
"date": "2016-06-11T14:29:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a592333d-be2d-4bac-b31a-0b9315da5584",
"author": "Amanda Blitman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1xgIV5LRTncaTFteImlNyzpLQzO1BWaZelIxbewR9iINA6ec=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving in to extra space storage was a pleasant experience! It was easy to use their truck to move out of the old storage unit into the new one. The truck fit over 100 boxes that needed to be moved. Adam was very helpful and friendly. The facility was clean and in a good location. The Pierce's approve of this great storage location!",
"date": "2016-05-25T01:26:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "722b033e-3859-4364-861c-a441344bfb3c",
"author": "Jesse B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZd1aztNWVdV_tzPtU13hD5iWpPjAKCGLZo7-dFaiskZozSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience everytime.. Very helpful... Highly recommended",
"date": "2016-05-24T21:16:56.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "effac031-d163-41f9-9aca-786e2774e5db",
"author": "Sandra Dudley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiiADtsZhuJBsxNFSP993vMKVtzbBr6_mqhfLRhANEPwoAFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience with Extra Space Storage. We called at least four times prior to moving in our stuff with questions and Adam was always very helpful! The facility is very clean and very easy to load your stuff in and out!",
"date": "2016-05-19T20:49:23.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "caf8b89d-9e3c-46bc-830e-2f7555c97968",
"author": "Mitchy McGhan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPn3Pgw7_qJypnJyTD5tF0x92aTd7ZLTjtt4vKFStUbFd12WyGCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Asanas vwry helpful and very polite. It was really great overall!",
"date": "2016-05-14T22:25:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab593af4-5177-4a90-8e97-912728cfc1cd",
"author": "George Elrod Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZcIIVFanVDuTeQICpUD0WtjX6EYX4yfhOH5n9AhmBSpC_EeSf4A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Adam has excellent people skills, as evidenced by his business acumen. He is very thorough in explaining the services offered, and he does it in a very business like manner.",
"date": "2016-05-14T16:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "40692a0d-bebf-45b0-bb10-1767e95a12c0",
"author": "Norman Baldwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTNALgfrYAVt8SYuh_YPTSbX_idUcKMhRU1QsRbSyxu79F8wGr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was a great help! The facility is well lit, and very clean. The indoor parking to unload is a major plus as well.",
"date": "2016-05-12T18:49:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d75ec848-501d-4e1f-b66f-8bdff0c620ea",
"author": "Joseph Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfUCK54hWwc6sU3wZtX8TEhYQRXHpXyVRdaadQLLFDKnt8OkXO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was great! Maybe works too hard, buuuuut im looking forward to seeing him around this facility",
"date": "2016-05-11T19:17:19.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "846125cb-7d4d-4a44-bf85-e02e9265b3db",
"author": "Kate Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWi1y2Z_doH0FSaPzbMUIkZicsjBEfkYc1cIZVZH79gsrIawx87=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2016-03-16T17:23:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e3274a4b-fc8d-41a0-b25d-52cd83fa8c5f",
"author": "Liz Templin Herr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcfA_G46GoCSUQYXsB5SKkCODqtOmYu0BV79TpcSpT8vjrAGLw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2016-02-11T19:54:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "7e821f10-24c5-4b5d-937b-ca0837dc931d",
"author": "Annabelle Concha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyZkEEo1wjPJ4RJO8aqTPXbUis2U7yFB7ECCs0WDH0zjlpJWQl=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2016-02-11T19:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f1e54e6a-d0aa-4b40-92d2-3a89776fcfc1",
"author": "dian sourelis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYCLJ8YZBvsgBgXy3rPn2IU4Zo8IBei8ek4TrYAHN8djGE_Ise=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is a great facility. Super clean, very safe, such helpful staff. From the manager down, everyone is helpful, courteous and ready to help. Best place I have ever rented at.",
"date": "2015-12-23T20:16:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "80c79f3f-e6be-4941-9f42-73f6971c194e",
"author": "Charles Carlstrom Solberg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWanosVn5o6E9J9OLhfcj-8TOqwZmaMkZKY2cJfG2rLiosRGkJcyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2015-11-21T17:43:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "4cfc5d72-c7f4-4cc1-8884-a409c58839cc",
"author": "Victoria Violante",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPqCleZrFRwYWMVijV0kAM0Jf2steYG-pDiM20weLNE5Wnfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Having an extensive amount of experience with storage facilities, I know that this facility is well managed. I currently rent 2 units there. It's new, clean, easily accessible, feels safe, well lit, has garbage cans (some storage facilities don't) AND they have a restroom to use after hours, which is also rare in most facilities. The carts are new, the key pad systems work well, the complimentary moving truck is new and nice!\nThe only thing I wish was different was the price. It's higher than the same size unit I have way up north in Lakeview. If it was closer in price, I would transfer all of my storage needs to this facility, which is three 10x30 units!\nI'm very satisfied with my experience at this particular storage facility.\nUPDATE NOV 13 2015\nI've been disappointed since their manager, Angela, left this location. Her replacement isn't as friendly and accommodating. AND the only garbage can has been removed! It isn't acceptable to me that this type of facility would not have a place to throw out trash. If their reasoning is abuse of large items being thrown into the can, they can watch the surveillance camera and speak directly to the abuser. Don't make it inconvenient for everyone else.\nAnd the cost continues to go up too frequently! I'm at around $350 per month now for a single large unit. It's too much!",
"date": "2015-11-13T18:03:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "neutral"
},
{
"id": "facfdfe0-e2cb-4cdb-8c04-36aa94e627b7",
"author": "Jamie Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkf_CqxKFCPt8_xbi1yJ32_Jn45J4GU4hTQxEI27yKawzR_BCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were planning a move and I needed to \"de-clutter\" my home in order to stage it for sale. I needed a storage space to put about 70% of our belongings. I met with Christine Mata and I was really pleased. She gave me a tour of the facility and showed me the storage room sizes I had inquired about. I signed up that day.\n\nA few days later I realized that the space was not going to be nearly enough. I was worried -- would I need a 2nd space??? It sounded expensive. Low and behold, she showed me a few more options and then transferred my account to the larger size. I caught this size issue early enough so I didn't have to move much from the initial space.\n\nThe few times I visited I dealt with Christine and two other associates. They were all very friendly and helpful -- even at 5:45pm on a Friday night when they were near closing time.\n\nThe loading dock on the side of the building is quick and convenient. You type in your code and unit # and you're good to go. I did a lot on Sunday mornings and it was pretty quiet.\n\nI recommend this place. It feels secure and it's well managed.",
"date": "2015-10-30T21:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e582d093-a42e-45eb-9b12-7cb04237eda9",
"author": "Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsL70k02zVpGwUtnI8nydGw2GiR0IpKjxdc71Ex-vDcqM6oErB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Seamless process. Great experience.",
"date": "2015-09-29T18:35:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e84db469-952f-46f0-9ede-a28e503b9610",
"author": "Andrew Benz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsDGOYCF1WUllJjkIrIDgQ7IQGt_3fsd4XpFPC0R-nf80dRY5L=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is My first time renting a storage space... I went on line, compared the different facilities in my area in terms of spaces available, pricing, distance, climate control, cleanliness and service. After filling out the easy online application, I received a call within minutes from Christine and I was off to go view the last 10x20 storage room that they had available for rent.\n\nAfter arriving and sharing a couple laughs, Christine walked me through the painless process and showed me the space. I rented it on the spot with no worries. Great service, super clean facility and they even have a van that you can use if you make an appointment for availability and use to move your valuables.\n\nI was lucky that I acted fast too... as we were filling out the paperwork, a couple walked through the door wanting to rent that 10x20 space. Glad I acted quickly and I really appreciate Christine's excellent service. Moving is stressful and difficult at the best of times... I am very glad that Christine made getting the storage room a stress-free process! Thank you Christine!! Now I have to get cracking on packing! Hope this helps.\n\nFull disclosure: I had never met Christine nor do I have anything to do with Extra Space Storage. Just a first time customer.",
"date": "2015-09-27T20:59:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c08b8d7c-64f9-4036-be9b-64bcd8c593be",
"author": "Zhi Yang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo6X6TGIUJHI1ht5WfG8rh-dBnX117El-uqQROgxkkEKzZHSFY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is my first time looking for a storage unit and we had no experiences before. I have been to three locations before and found this one with the best review and location on yelp. After I came to check by myself, I ended up with reserving a 5x8 storage unit for three months with first-month free and free truck to move in. Christine was super helpful and nice to show me the place around. The place is really new, clean, easy to store (two doors and several elevators), safe and temperature controlled. They also sell package tools to cover the mattress and furniture. In terms of location, it is very close to downtown and UIC where I go to school. You also find the time very flexible to store your things at almost any time. I will highly recommend it to my friends in the future.",
"date": "2015-06-09T20:07:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0c9dbe49-fad0-4c8b-85f8-0e69ec913c34",
"author": "Jake Fiorino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3wKAa6nNKwGkwIgdalM_sGYApcKLtzcYh7-FYHJ4YhYMlPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angela was great. I was moving here from out of state and got delayed due to weather - I called her up and she made accommodations to get me access to my unit after hours, and the facility itself is very clean and accessible (with 2 indoor loading areas, great for my winter move). She made the whole process easy - I would recommend this facility and staff to anyone with storage needs in the area.",
"date": "2015-02-27T21:59:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8d5cc8c7-b64a-4105-992f-da7b78566454",
"author": "Will Scar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAprdN3RZwMZNWQv2Tu644uHd7fUa91lVo2QwYbH6i9htNBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been an Extra Space customer now for a little over a year at the Chicago, Washington Blvd. location and I can say that it is the cleanest (the place is spotless) and most convenient storage facility I have ever used in my 20 years living in the City. Angie is a superstar and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I did a lot of price comparison and review research online. Due to the outstanding customer service this was the only place I decided to visit and the rate is fantastic - I now have 2 units. Best part: indoor parking is literally steps from climate controlled storage units - no hassle access, which is so rare to find in the City - love it!",
"date": "2014-12-10T18:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "d0e2b89b-1974-4a67-830c-2a3aa95fa6a3",
"author": "Jonathan Mayo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdLIfcoFWe5EHu1TY06wK5M2hx1Zb4XYidFmX75W7p4y5O3LOQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2014-10-30T15:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5f287b11-3ba5-42cc-bfb4-02c1ee1f65f6",
"author": "Matt Weirich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj4k4bQ5x-poUL5k4G001pjCLuzO3caRpyqOxmC8Vyp-s3N-ze=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Courteous and polite staff, clean and secure storage! Great value, great space, and great people.",
"date": "2014-09-01T21:49:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "a800a1dc-315f-4610-995c-adc1b3b62c5e",
"author": "L. Morales",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcNix8hkAKSPSAXVTfeGo-AJxZzmViqITEmHTBSFPwvQuBakkYMQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The best. Hands down. We got a deal when called customer service to make a reservation. And then we got a free upgrade when the location was going to do some pipe work near our unit. The manager of this location made us feel like our storage was hee top priority. They are super friendly, made small talk with us which most places just want you to sign the dotted line and leave the office. I would definitely use them for any future storage needs.",
"date": "2014-08-26T14:19:27.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "33ed6793-e80c-4e82-b80d-9ec1c105572c",
"author": "Kate Mikes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL_n1uKroSZ6oKYGXy7169ie_1a_onINvDGzp8-UOZcGQIqGc=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had a storage unit here for about 6 months. Angie made the rental process a breeze and even matched the on-line discount that was being offered. The move-in process was as smooth as possible with the free use of their moving van and the plentiful moving carts they provide. The facility is clean and secure and always easily accessible.\nHighly recommended!",
"date": "2014-08-14T15:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "8131d651-8a78-4953-aa9b-b4c1d471d30f",
"author": "Erik Froid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuW8TBRGcv_M3KFy_uF8pkEnQ7XOBKKzupJlqKFgBZ4DzB5Ak=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and very clean facility. I recommend to everyone.",
"date": "2014-07-26T20:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ef45913a-0fbc-4ba3-b553-0cc156b78d64",
"author": "Drina Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoeIMp1LQD_xZZKj0eQhZwtDLZSk46oc3SNcUHUySvgIO8bU0T1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility is accommodating and the staff was great. They addressed all my concerns and needs.",
"date": "2014-06-17T17:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99832495-a401-4af8-9695-a1944ae728bb",
"author": "Natasha Paris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnjsV_SecDf9_iBFJJKT7MiAwA5zSnvNQI5YFAhqFHbnE8CHRn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing!! The storage unit itself was large and very affordable! Plus they have a great promo running about first month free and they even lent us a moving van for free!! Extremely helpful and friendly staff, along with a very clean facility. Very happy with my choice to use Extra Space Storage.",
"date": "2014-05-09T21:19:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "59d166b0-4a1c-4929-ba04-33b69e741881",
"author": "Rhett A Cunningham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3IRO4WyYmjx1QkSLiwI2K7-YUdNuz_Q4ZkU8Iciesb8b2qLht=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Staff was soo helpful! Amazing promos...quick and easy...In and out...no problem. Air conditioned in summer was a blessing & free moving carts...In addition to all that...They have a free cargo van to use for 1st timers! I will be referring all my friends.",
"date": "2014-05-08T22:10:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ec8a8ac-3c0d-45f9-8a96-13dabd2ccf6f",
"author": "Patrick Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI04JK90V25913FZWWoEeBkYyboxn0l2xg-QZw-nc8P5CZ0rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is by far the best storage facility I've ever used in Chicago. Optional garage parking and free street parking allows fast/easy access. The interior is well built and meticulously maintained. The customer service and staff are phenomenal. I would strongly recommend this storage facility. A++",
"date": "2014-04-01T00:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "deba1526-9b11-4c9a-a1f9-26f62567be3b",
"author": "Christoph St.John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsCd_yOnfmT3fye5uTCom43RwbwcSoXKLtOsS0e7Pv4iuZvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went into this location last week to get some information and check out the facility. The facility was really clean and the staff was extremely helpful. Most of the other storage facilities I've been to the staff doesn't seem like they want to help you or they're not even around to answer question. So Extra Space Storage is definitely a place I would recommend!!!",
"date": "2014-02-28T19:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
}
]
}