{
"summary": {
"average": 4.9,
"total": 1000,
"distribution": {
"1": 17,
"2": 6,
"3": 7,
"4": 11,
"5": 959
}
},
"reviews": [
{
"id": "d1e118ce-7ef4-482c-8c3b-8d8124adfbfb",
"author": "Cynthia Figueroa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUns5FInCOQOFaJVbhIGw-sEQElroYlVcih9tao_6kOZ6R3kVaW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, very informative!",
"date": "2026-07-09T22:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1bbd8019-a3ca-452b-9b9c-9cd17bf7c5d6",
"author": "Grayson Mandell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN4wY-0EatMCS_IjA8v2swPf0nB3r9mxceyiD7pVnAL4X3IhmJAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee was extremely gracious and helpful 💛",
"date": "2026-07-09T21:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85853106-dd44-497f-8d80-e20ea584cf17",
"author": "Bailey Mcpherson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9AnY20wg_oA1VTaGQZyc8iogmNkS-nWkPdaOpSoDWtWkf-J4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee is amazing",
"date": "2026-07-09T17:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "43fc96e0-3fa2-474d-bcdf-208215fb8d93",
"author": "Logan Overbeek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ1VjJWsUYEMPuIVKcYD06QNiO_jP1Ca8dvxyjEqjpTFl_jZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee was very helpful! She offered us waters and helped us with things that had to be moved/thrown out!",
"date": "2026-07-09T16:01:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5a445360-eb99-4cff-8359-c43fa2c45c29",
"author": "gudzielak22",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLc7ADscULonVDr0p-2CEJB4_gRi7ZXzz6ySGzJUSVu-y6fYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-07-09T15:03:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Gudzielak22. We appreciate the rating, and are glad we could provide you with a positive experience!",
"replyDate": "2026-07-09T15:32:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b15a65ed-db27-4a87-bea2-b092039a27b1",
"author": "Jennifer Carvajal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvP6ddLdEHJvFUbNj1NvwZnLbNe2WEpr6EWpKFjfyMmgsr6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady at the front desk June 25th was very friendly and accommodating!\nI didn’t catch her name, but she was awesome!",
"date": "2026-07-07T23:53:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2ca18b4b-b6af-4171-ba2a-365c17ae362e",
"author": "Elena Bredicean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZqYlTYlMhkugrg62f_gyhSxjpD8ARaHPo3vieh0baW7Yt82cfyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was a pleasure meeting you. You are a very nice lady. You helped me out and made me understand everything. It was my first time ever renting the storage and you’re very helpful and very nice. Thank you so much. You’re wonderful. You guys need more people like this lady that works here. She was wonderful. You should make her a manager thank you so much for the wonderful Job you did helping me",
"date": "2026-07-07T21:11:32.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8cb9901-f90b-4e39-8b75-ef7393c0c8d5",
"author": "Looksmaxxer Hairy twinkle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNKeNk0NtXHqkExn4owP7xuvOdW1p5tr-4IWBiCeHlHEcAceo=s64-c-rp-mo-br100",
"rating": 5,
"text": "She was very nice, helpful, and sweet and she helped me walk through the storage unit and showed me where my unit was I had a very nice encounter with her I will definitely be telling my friends and family about this place. Thank you so much the Damaris you were wonderful.",
"date": "2026-07-07T21:09:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b5e92872-496c-4b8d-aec4-0fc7082df72d",
"author": "Chris James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX64DqK14ElyHZ5_xHMkXnqP9HwnT-0KD0e4USIXTOlDy2lBlW4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Moving cross country and this location helped with the move tremendously. D was very helpful and gave me a tour of the facility and recommend the best unit size for me",
"date": "2026-07-07T15:45:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa443546-aba2-4a03-92e8-4488d6f7d7d2",
"author": "Tyson Lersch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzyFGzCoawzPRE6HDRFfN9NY2fTyIU0JGEKEHzwzPFGwWKjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The worker at the desk was Very helpful",
"date": "2026-07-06T22:39:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "deb3ce75-bede-4c52-aa1a-384d43f5eeae",
"author": "MK",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiXtecAjo6w24sDQhPAjWj7f8ibpd0ZY-HP6gWvKaqZYdwEA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am at the Storage Star for the last two years, renewing my lease yet again and I have all the best things to express with much gratitude to Damaris and team. Thank you kindly for your patience and support",
"date": "2026-07-06T20:30:22.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bb452613-ff54-4a17-a994-412e816ba885",
"author": "Albert Jarrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh02shnZSoE3sgAdHk3AlxJKOUdufHvz-NmpL8Ec4fu6fE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee, wow such amazing customer service. Since the change over shes been nothing help. Caution and safety are very much a priority for her and we so greatly appreciate her attention to detail, even through a new change. Amazing hire. Staying at this unit just because of her service.",
"date": "2026-07-06T19:06:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1cc11801-9b29-4952-95a4-c9a0415634d0",
"author": "Barbara Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUF71Hu-mHzB5diVUeJS_vYC_NsWe-uLCkV_h0qbFDBo_Ts3z7Wqw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Normally a new team changes everything, however, Dee at the front desk was very helpful! She definitely made this experience smooth and stress free!",
"date": "2026-07-06T19:03:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "985f9043-1d9f-45ae-b3f2-5a8302c59125",
"author": "J'mme Love",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWETQjldmfNctDPap1qPQ3FFDf2UIJy2YT1hQD0ba_XxWkf-uonyA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Knowledgeable staff and clean facility. Shout out dee and the new management at 1300 n Ashland.",
"date": "2026-07-06T19:01:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f073ad4d-eabc-492d-9fb3-df3b2d9f61f3",
"author": "Rafiat Seriki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoqachvxrKquWVhD-Z__-ko40-0MO3wl0XnuLHB1Ug7lwj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-07-06T18:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Rafiat. Your feedback is highly appreciated. Thank you so much for the review!",
"replyDate": "2026-07-07T00:32:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a88e2550-af97-4d9a-a831-e1e84e87d827",
"author": "Marissa Alonzo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoru0gbrG1MWHd013o54k9NTUyYWKH_qJtLZBnekjuPLt_52dELg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Damaris was a very helpful individual. She is polite, professional, and welcoming. She will make sure your experience is smooth and amazing over all.",
"date": "2026-07-03T18:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35b74cce-9b68-4db6-8776-3caf5ca51fc4",
"author": "Sainty Vlogs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWECS0mYqLtTmcCfjkd2nbzwr72_gz4pmIa3ypu2JC2mMezgIM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee and Paul are amazing workers",
"date": "2026-06-30T17:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "db7a3b67-d776-4cfc-8f77-d84e3a2e4d3c",
"author": "Michael Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXXpLq0x5ngoNo2U1guhgzqg0CJm0qXdvoCEEShbZhCTHG-0rc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service",
"date": "2026-06-30T17:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "993d1699-bba8-4d8a-a805-425366dc9e0d",
"author": "Julie Larsen Gilling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG-Xvqvr0ys7ld8WUn50Kmwn_SB88B7p3gtbRODv-yXysWktYM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly staff, very kind and helpful, even gave me cold water on a very hot day. Highly recommend!",
"date": "2026-06-30T16:31:49.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b7d9578b-643b-4f03-9707-ffb1bb7cc3f0",
"author": "Devon Luce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN22isPhMtPu79lj7zZrQeTNGahV3KOmQbdnACB7iF-TbHzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience here - made the whole process super easy. Dee was such a sweetheart!",
"date": "2026-06-29T18:42:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience Devon! Thrilled Marisela provided amazing service and made your process smooth. We appreciate your recommendation!",
"replyDate": "2026-06-10T00:32:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "000f1268-886b-47c4-9c83-2ae1f42919a2",
"author": "Erin and Stephen Loughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2jsoVQ3i6KE_l_dfIGIXua1bPPrtEgu7Mzmb2vYTm6DIG8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-29T18:39:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Erin. Thank you so much for rating your experience with Storage Star so highly! ",
"replyDate": "2026-07-03T00:33:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a7b5884-3367-414f-994e-6bf69dcf59f7",
"author": "Deepthi Gajjela",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOBGqGhDNzUXKrhme9-N-Niv4-pELNeZp3h3e30QQKlIJ3XIZk=s64-c-rp-mo-br100",
"rating": 5,
"text": "D was so helpful!! Amazing customer service",
"date": "2026-06-29T17:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3988d05f-8dfa-4eed-afb4-706303f4df2d",
"author": "Steve Casteel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdepR_xBBVI3zeepvKiX8gsBB_mcVc5Igj0lptopZWkafxpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had a locker here for several years. The facility is clean and secure and the office staff are always ready to help and answer questions.",
"date": "2026-06-29T15:40:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Steve! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything! ",
"replyDate": "2023-07-10T00:33:08.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "16736b25-1a26-4685-b0e4-ae7e8df24b26",
"author": "Merari sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgX6EloD7OgBNqoTC9_cuBSmP4LhKb0PiIOykuFh-I8E8BoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-27T18:21:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Merari. We must have done something right to get such a good rating from you. We really appreciate you taking the time!",
"replyDate": "2026-07-03T00:33:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "179dff43-c8de-424c-a5c1-69d3bfdc5bac",
"author": "Prabha Ravi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHoxSlcr1Cnm6k_4fxo-Y4UDDtBT8Q4WRICLK_dEIunQox2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-27T16:29:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Prabha. We appreciate the rating, and are glad we could provide you with a positive experience!",
"replyDate": "2026-07-03T00:33:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3796c523-4d73-4847-a1e3-c13c6f67dfe7",
"author": "Merari Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImtMuWEkXciWgxYockosXeHECykQulL6PKwxo56iT6W-t9XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-27T15:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Merari. Your feedback is highly appreciated. Thank you so much for the review!",
"replyDate": "2026-07-03T00:33:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d83f5d36-fad7-4de0-9efa-d39e6156d0b5",
"author": "Yordin Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqQWCd-AEwgHqvt0lobe7tKomtxFX_3Fzdt3ZMcBYs6smfNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent staff service, very clean, excellent storage",
"date": "2026-06-27T15:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dd3fe752-5f65-49db-9aab-30c62f52adc2",
"author": "Scotty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_9iJZTO6gARfpoWQzfs0NuJh7g7K_AU8-YfPszV765-vzQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael is and was very kind, patient , and professional! Very welcoming!",
"date": "2026-06-27T15:08:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3c14836-a2dd-4cc4-ad9b-9c2434ca8af0",
"author": "Nolan Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVk5OktRFZNZ_UDDFPc0ejROhAAPcQfaCtIDBVp4NpoGsMBYdC1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience Dee helped out so much and was very good at her job! Made moving fun!",
"date": "2026-06-25T22:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f170feee-f2eb-48e7-ab46-3eb4fefa0686",
"author": "Brandon Poll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSD0CPP7-1UYLCBB5hMIpLv4jzukaLl1zfh2vNSR3zntCBQwgo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee was great! She was super helpful and showed me to my unit.",
"date": "2026-06-25T22:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "658acd3e-2d19-4839-8304-dd1b6aab78cd",
"author": "Adam Salutric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHoV2nBArrCpCez4nxA96-rJS0gn8_X0HK8T-bImmADwPtyVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great to work with!",
"date": "2026-06-25T21:47:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "44ef5f28-e71e-4c92-a267-e2ace8d71c8f",
"author": "Volodymyr Hamurak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlMI7G492tl9XdjbyWXhZejMq1Z-kVI1jAOw6KwoOT3635v9fo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lady at the front desk on June 25 was friendly and helpful with any questions. Give her a raise.",
"date": "2026-06-25T18:17:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c03c8fe-d83a-4400-97a4-6e9681fe98c7",
"author": "Matthew Williamson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnedoVgC8IztKYvSwNZd3oelBqR6YpAsKvNgRrn0dXCRIjBZY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was so kind and helpful! Highly recommend!",
"date": "2026-06-25T17:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c23cfe60-bdf5-4d09-b0a0-5a6a9d71ed2d",
"author": "Daniel Ilagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPqAjWVw8qi9pbqpGdWsp2AgQi8azPJq3fRzWm1-DvRbZMyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee at the front desk was very helpful",
"date": "2026-06-25T17:27:03.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed80eb5e-7696-4470-a98e-8d47ba413d4a",
"author": "Dam Bam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXWpEjqL5lzBfk0agi2qvO9PtcwH81R0UnPaxgIwihO3PW_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Damaris is very helpful",
"date": "2026-06-23T18:21:43.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c09f8be-4a26-4498-958c-ca95731f090f",
"author": "Richard Velasco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9w_duCSOH6avYZwQPh04EyW-6Dx8ZNjX1eMzjiBPyg7Jxf6i_pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "New Hispanic lady very helpful",
"date": "2026-06-23T18:20:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d43d6f79-8aa7-48a9-8d62-6f98286424db",
"author": "Kato Trix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdP6h5-dbczgmZ7RxdB6gNbmT9t2G7sL8cOfw8gwDg0Ie9zKrryg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-23T01:25:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kato. Thank you so much for rating your experience with Storage Star so highly! ",
"replyDate": "2026-06-26T00:33:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b012359-243a-4fd7-b354-8fe81d422bb6",
"author": "Imari Journey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEVfWVscqYxlqRNNfpbftI_91MpbhZLKV68HDcVmW2CvUEkn0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee @Storage stars Wicker park has great Customer service she helped me with my questions that I had.thank you Storage Stars!!!",
"date": "2026-06-23T01:00:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7f427b74-4d95-4e3e-b4e6-8164ddacf255",
"author": "Nicole Clare",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY3TahA_M1GQ1XvfI2HzRXvoIUxDxC4MxQQZ_prDCqkRRTrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just rented a new storage unit through Extra Storage last month before it transitioned to Storage Star. Dee was extremely friendly and helpful in helping me get the unit paid and helping me with everything and giving me the information on how to access my unit.\n\nSomeone else came in as she was helping my me and she promptly assisted them after. I personally feel she could use an extra pair of hands during this transition as it seems people are very confused about the change and need more time and help than usual. Thank you again for your wonderful service Dee!",
"date": "2026-06-22T22:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "06adfec4-fab1-476a-8228-0f2427b94c61",
"author": "Brady Bedeker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNORYX56t0VdHcfIwgu-6ZkjqYz86ehZ9XUMRvWIvshpXoDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee was amazing and had a great customer experience as very helpful in answering all of my questions.",
"date": "2026-06-22T20:50:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcc3c95c-3dd7-446f-9204-22076fde15fa",
"author": "Ria Neri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCfGtRmW0x5fJxKe_OOgdbZ4r-rwgNpReTjZHB79mn7SCy7XkU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee was great and helped with the transition from extra space storage",
"date": "2026-06-22T20:23:29.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "1ac2874b-272c-4bcc-9de1-776e259eafcb",
"author": "John McGowan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL64dhi2r0Qg6V4Q2SErGXqeUYtvLCPcQ1KNBFADntWUbXdww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-22T19:46:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, John. We must have done something right to get such a good rating from you. We really appreciate you taking the time!",
"replyDate": "2026-06-26T00:33:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62770d59-bc14-4eed-bac5-fbc4a21fda56",
"author": "James Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfcBokpGvxlEk4Y3RD-NGaYmV6vlmBnudY-n0OaKxevxCdFeAEAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer was very attentive and very helpful.",
"date": "2026-06-22T19:35:26.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2a7296d-244c-4fa1-80b3-8118111ffcd1",
"author": "Emmeline Dunckel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-kD3VmpLBJOgBBGZ92wIQRwq_v1G2dlrUEixWY0C6UHwlsJr0qA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-22T16:42:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Emmeline. We appreciate the rating, and are glad we could provide you with a positive experience!",
"replyDate": "2026-06-26T00:33:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd3df471-ab8f-47ef-8aec-18447772a75b",
"author": "timothy russell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdeFtLDwrkK1HTHh23A6oLPyPViG4T_1KSRqJAYanMR_1kTtNxQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful Service",
"date": "2026-06-22T16:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "384f68af-edd4-44ee-a48c-e4435cc1080e",
"author": "Andrew Watts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWQ-03Km5zki1Q8J_mUZ6EsEAWJ4y6JlYxMjZH5o-F084aDEvZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "D and Michael were great at accommodating our needs and very friendly. Highly recommended",
"date": "2026-06-20T20:17:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "445a7df5-fb98-44f9-8f75-cf103e0f0b84",
"author": "ayanah moor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0sxNNkHTE8oc0-uZ9OAUOf6HV1re7u08Ia_W8rSuKZIZMjLSi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dee was very helpful, courteous and professional. She is a valuable employee and I highly recommend her support for your storage needs and administrative expertise. Thank you Storage Star.",
"date": "2026-06-20T17:20:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fab62d28-ad4c-4c55-a55c-1e6b07427a58",
"author": "ILEEN LOZANO",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLqgrdGrlocSxcQmGy_1SI-tBIi86uWn89A6kT5w8GKsJ9_u3-=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first experience with this facility, and may I say that the overall cleanliness of the place was very inviting.\nDamaris helped me and her customer service was top tier (service with a smile). She went above and beyond and made sure i got the size and time frame i was looking for. Customer service like that is hard to come by. Definitely 10 out of 10\nThankful to be greeted by staff like her.\nI will be recommending this place to everyone.",
"date": "2026-06-16T22:55:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c3fb34a9-078a-41e8-8539-d7ec6a709943",
"author": "Danielle Bucella",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkpUJbpeutkwKz_zmOvyW_cBUeqcJHIOAscwctG8WvDDY2SsXp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage location! Conveniently located",
"date": "2026-06-16T22:36:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a59d330e-aa58-48ae-90d5-41b8be2d1a39",
"author": "Mario Avitia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzuKEsZOxSHWKSfa1ebkoipmIDQxpqDwntz_8vIoeTRZjoZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel was great, Explained everything in detail and we got the best price possible",
"date": "2026-06-16T18:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share, Mario! We're thrilled Angel provided detailed explanations and secured your best price.",
"replyDate": "2026-04-10T00:33:40.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "db779f5a-c29b-4c21-b1b3-9b9b2a390c24",
"author": "Joanna Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBjOhYQRW6FR-T2afKoq8dMOsSBwzZ36oB9AC1rt1VhJkSP0Uq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great walk through with Dee, clean facility! 10/10 for sure",
"date": "2026-06-15T19:20:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "31778a0f-7ff5-4853-9ae5-6758aebd594b",
"author": "Viraj",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZaxquU-U_1XS550CbRWtNZ3sd3xigoexoZ-ihLVDFEih7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael and Dee were great! Super friendly and helpful",
"date": "2026-06-13T16:44:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41a73b3b-85c1-46f3-9162-414322ed24db",
"author": "Sara Sanderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxVVFrvH5P9GxEntDRv5GrCZXgMYnxovWLQnKHVhoys20jFSET=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is so helpful!!!",
"date": "2026-06-13T16:37:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "753156be-3cc0-4aee-b3c0-9f46daef02e1",
"author": "Adam F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-SoCymGcgZ-wtdapcOJmJSjYCepEgH8CdwbCNWi3DR3qJqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-13T16:32:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "cd05c841-05c7-4d66-bf09-deffb3782f8d",
"author": "Lily Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0dz5XnsAF_itMBiARpSsUlSaHj7tosux8sOwVNuSJ7SAOigTh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-12T20:35:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "742d0e35-1acb-4d88-b5ed-e2332534cd1b",
"author": "Ana Sophia Arredondo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlusMPBSwoIa2qH2JMYXyv2xxmMR4ny_8_d-1vLOIkUGXBAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!!",
"date": "2026-06-12T20:35:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "99ebec2e-df8f-4c87-b1e5-418c32accdf6",
"author": "Emma Dougherty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXcT7vZraeXWjanBVRHVjvBlpN_3sDJXP_QxGroG-6pd9arw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Marisela were so helpful and accommodating. Would recommend using this storage facility!",
"date": "2026-06-09T17:56:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending us Emma! Jessica and Marisela will be thrilled to hear about your positive experience.",
"replyDate": "2026-06-10T00:33:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1904b966-861f-416a-bd49-82f2c1e05305",
"author": "Cameron Quackenbush",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW2jgDadGy3p7FGWW3F2w6bN60P0ekjnKcP2HlggPEayX_yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was great! Super helpful, got me the best price! Would recommend!!",
"date": "2026-06-06T16:46:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing Cameron! Thrilled Jessica provided excellent service and found you the best price. We appreciate your recommendation!",
"replyDate": "2026-06-10T00:33:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "11d7a5c6-5e41-4d15-ab2f-f2c57c7db1a5",
"author": "Ethan Flowers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVjs0nfVsv-12I68GDZduZORuwCQd_UeSnnJTTptcjyWw25Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was so helpful with the process of closing out the unit and getting all the little details worked out. Couldn't have done it without her!",
"date": "2026-06-06T16:12:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Jessica helped make closing out your unit smooth and easy. Thanks for your kind words, Ethan!",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8c58947-7793-48d2-ad51-b1199bd4ccd9",
"author": "Hannah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK--lEbnkx_9daxuzDKgbYgToaqMztsZqbjRatMWzVhHdNLXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place, great staff— shoutout to Jessica for her help!",
"date": "2026-06-06T16:05:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Hannah! We're thrilled Jessica provided great help. Your positive experience means everything to us!",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b89a35d5-eb5b-4cf2-b1b7-8e2a36775421",
"author": "Ava Childers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqQZrvnXD2MKmUqvq2FLywfdr_cIAOKEz5CNAssHQ-nFXrOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone at the front desk was very helpful and accommodating!",
"date": "2026-05-16T21:26:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear our team was helpful and accommodating for you. Thank you for your feedback, Ava.",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32723157-c67a-498f-bcbf-93a551179d95",
"author": "Isabella Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK2l0FX9BU_x-dnFX0HV6LJuHo5dUiI4i4PTMO6bG-I5BD6ydh=s64-c-rp-mo-br100",
"rating": 5,
"text": "girl working front desk and nice and helpful",
"date": "2026-05-16T19:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback about our helpful front desk team member, Isabella!",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73d6a191-c145-4e31-85ce-e04e176b4a35",
"author": "reed sell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLtYZSV1Q8K3DApDLuNUQzrw5uusQbvKnLFGqJysp5veaFKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-16T19:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Reed! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49269c4d-c4e6-4881-9081-ffe4f72d2989",
"author": "Amol Galande",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXATUyFbWh38xKVgXNDQUXTOYaKjaFak_W1iO88l6gJBrNAqyEJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Smooth experience !!",
"date": "2026-05-16T18:21:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear about your smooth experience! Thanks for choosing Extra Space Storage, Amol.",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c50c5df6-2d4b-4380-97d5-e8c08b4185dc",
"author": "Cameron Hitchcock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA3KugWIpBgXU4Pw6gyVY5F7MBeJWXAuK7uuhm-lwal3PSZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica at Extra Space Storage was amazing to work with today. She was super friendly, helpful, and made everything quick and easy from start to finish. She answered all my questions, explained everything clearly, and made the whole experience stress-free. You can tell she genuinely cares about helping customers. Really appreciate the great service — thanks again Jessica!",
"date": "2026-05-16T16:18:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Jessica made your experience stress-free and easy. Thanks for recognizing her helpful service, Cameron!",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1f804256-5896-4ccc-b541-bbc3df0dea54",
"author": "Mike Beutler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr0r7Ts5HsmVDkTnLvtwabZ3S9gTRiS6wVemHjwEDEkBRGZfzU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just moved out after renting here for almost 3 years. Every time I visited the facility, it was clean and safe, and the store managers were always helpful. Great experience and would rent from Extra Space again if ever needed.",
"date": "2026-05-13T18:19:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your loyalty and kind words about our clean, safe facility and helpful managers, Mike!",
"replyDate": "2026-06-10T00:34:02.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "202d7787-8fbc-47e1-bf1e-917e402f4d85",
"author": "Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeb8Xqd7O4T_EgrRaxZ0pKQLEEIaXSiNBDhqIfWju4QFsV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was great and super helpful!",
"date": "2026-05-08T15:46:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Scott, we greatly appreciate your feedback about Jessica! Thrilled she provided great, helpful service for your storage needs.",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7c4f9b6-ca3d-40e6-b6f0-35d9bb24d460",
"author": "Louie Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPPEz1XLVWTDW_ijzqUnO0BOiN_eK_5MqHQOjR4cAc5_coXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-02T18:36:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Louie. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f14a7f46-c9d9-4247-879b-5d1f2c766eb3",
"author": "Myra Austin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHrtfdd8bNv7n6V9VgNJMSh2E4kjHHsCuCUlmcZYFa_DWuCGp3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was very helpful and was very thorough with explaining how to access the space. She also helped me decide on which space would work best for me.",
"date": "2026-05-02T15:09:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Myra, we are honored to hear Marisela provided helpful, thorough service in explaining access and selecting your ideal space.",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "86164acc-006c-40c0-a564-ae13e88fa165",
"author": "Ja'Quory Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzo0aOEpBXx_YPHFLRcSnqXhgM-22yBuQ86k-GQHPTlNX4rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-01T19:56:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ja'quory! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3dfb6032-7c57-48ab-b830-1788f7219390",
"author": "JP Nosay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYc9xl705gVZbulEe_tsGhVvKeDwjnQiqKb2yqHXroEkMo-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela at Extra Space Storage was fantastic to work with. She was super helpful when one of my pieces turned out to be too big for the original unit—I was honestly expecting that to turn into a hassle, but she handled it immediately and got me into a larger unit without any friction.\n\nShe was efficient, knowledgeable, and got everything handled quickly so I could get in and out without losing momentum on my move. Exactly what you want in that situation.\n\nI would absolutely recommend working with her.",
"date": "2026-04-13T21:26:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting Marisela's excellent service, JP! We're thrilled she made your unit upgrade seamless and kept your move on track. It's wonderful to hear that what could have been a stressful situation with your piece being too large for the original unit was handled so smoothly and efficiently. Marisela's ability to quickly resolve the sizing issue and get you into a larger unit without any friction truly demonstrates the level of service we strive to provide. We're delighted that her knowledge and efficiency helped you maintain momentum during your move, and we greatly appreciate your recommendation of her exceptional work.",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aba16483-c37f-4be9-aaf4-1f862d1fee98",
"author": "Joseph Monahan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI09rSNzAMt4qwDtZQp8hRwCWHI7Igrn3bGEPmyT5Vu2Sc2Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was great! Great experience",
"date": "2026-04-11T14:30:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Jessica provided great service! Thanks for sharing your positive experience with us, Joseph.",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4982062b-c737-4bf6-8563-ecfc7a054681",
"author": "Brooke Espelien",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBw8ZNJcUzdZstQLZ5oNcfoAeL8YaNusg6zf6W5jtHHqO_s_eR=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff here is so nice! Angel is so kind and helpful! I moved my stuff in and out in a breeze",
"date": "2026-04-10T01:16:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Angel and our team! So glad your move went smoothly, Brooke.",
"replyDate": "2026-05-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "490d9810-2623-4f12-b55b-e2faaf08f3e5",
"author": "Heather Aubry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVffiDOiVtQHUtIRMznjZYrLeTQB1DG-lw25gfT_ZDFgS_VpnYJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great!",
"date": "2026-04-09T21:44:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great to hear you had a positive experience with Extra Space Storage! Thank you for your review, Heather.",
"replyDate": "2026-04-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f46ff771-35ed-4edb-90b8-c18150fd81ef",
"author": "eleena ahmed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQhc-uWs_pLDSSP6uk0k-Idq0rIZKrLrnnQ6-NVvIhvphIZg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Angel was very helpful and the facility is well staffed and maintained",
"date": "2026-04-09T21:43:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Angel's helpful service and our well-maintained facility. We appreciate your positive feedback, Eleena!",
"replyDate": "2026-04-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "715b9faa-ae9c-44d5-82f9-f389edc4373d",
"author": "Maheen Khan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVRm1s5RaZH_T-lwtcsMCvSSceeSK3NH0QhrIfC_LuBYrEyKZ1IA=s64-c-rp-mo-br100",
"rating": 5,
"text": "very easy to get my things!",
"date": "2026-04-09T21:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Maheen! We're glad accessing your belongings was so convenient for you.",
"replyDate": "2026-04-10T00:34:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c768fbe3-27a6-4a63-a945-6be693e500d5",
"author": "Sean Grim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHzm1UBXTMw1tq76QcB8o3PTDnIUMSw7a4K4TXj36Se9X2wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very friendly and kind!",
"date": "2026-04-08T21:15:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback Sean! Thank you for choosing Extra Space Storage.",
"replyDate": "2026-04-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "987aafc7-13a8-41d3-ae50-b7f5bd149764",
"author": "Jaron Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKodVZyW_5y2fTy0leXThj_ef6HTdeXMbk4207X6TOChi0PjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "staff here is very helpful, jessica helped me and made everything simple and easy. 10/10",
"date": "2026-04-08T19:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our team! Thank you for recognizing their respectful service.",
"replyDate": "2025-07-10T00:34:02.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99bda42c-52fe-4bad-906d-06990ab94edb",
"author": "Martyn Halash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEghQODtPPqvTimGT_nvDPjwseHUpqDVRv2JQYkZFbC9x9TJI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is great, Angel was great and very welcoming!",
"date": "2026-04-06T15:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Martyn, we are thrilled to hear Angel provided such welcoming service! Your kind words about our staff mean everything.",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "983202a7-a212-4dde-b4bb-d37fa6214955",
"author": "Nicole Koleas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNIgzBnoicLmPM0Wl_jWvCUFNVH-U3lKqWKFS6p4nq8jw-aDwn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-04T16:13:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Nicole! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "759c603d-739c-4ccb-85de-fa9370731ea3",
"author": "Brent J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvAvqcGzd3WwC9i721LFBbgiwhdcUyIE7Z6j8NMIZ8t1375O_JDQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean and they are always accommodating if you need to move to another unit",
"date": "2026-03-29T20:44:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience! Thank you, Brent, for noting our cleanliness and flexible accommodations.",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "458efc31-1f06-4ba1-a508-b38ac18ae7fd",
"author": "ROYS MOVING 1",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR1agGZDFUsM-_tQhW4GR2XGi8MhivLpDfXlI1eIuVYvdOZVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was the best. Had A situation at another location came over to her location and she resolved a quick fast and efficient.\n\nThanks There\nRoy",
"date": "2026-03-14T19:18:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are excited to hear that Marisela provided quick and efficient service. Thank you for sharing your experience with us.",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79215c2c-4452-48b0-aacc-970758ab78d6",
"author": "Damilare Bello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlobSwq6zfl5E2bEa2wwBm1ixvtfELNHI2zSKt7p5o9gzMp24=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela and Jessica are super cool and customer friendly…. Happy to be here",
"date": "2026-03-12T17:07:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Marisela and Jessica provided excellent customer service. Thanks for choosing Extra Space Storage, Damilare!",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cddd1e02-4116-48ad-8169-adcb881622ce",
"author": "Jim Burlak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVf8Y3Ousuz0ajt1Bbe1KUjv8Bcz4xhYtQRZwmI9OQjFD3ueYjqyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I live in the neighborhood and am always taken care of by the staff here. Jessica Diaz and Angel R!",
"date": "2026-03-12T16:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Jim! We're thrilled Jessica Diaz and Angel R provide excellent care.",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8fd9326-a260-4945-86a2-cea1be81c8ea",
"author": "Imran Burney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGIyZMe3KndEZ5ksBA2d3J5aLfXRUe7W1g3t4PiFOcxgGgf3ce=s64-c-rp-mo-br100",
"rating": 5,
"text": "First time using Extra Space Storage and Jessica made the experience super easy to follow and understand. The process was super quick and easy to understand.\n\nI would definitely recommend checking this location out if you’re looking for something quick and hassle-free and straight to the point!",
"date": "2026-03-11T22:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience, Imran. We’re glad Jessica made your first visit quick, easy, and hassle-free. We appreciate your recommendation and thank you for choosing Extra Space Storage.
",
"replyDate": "2026-04-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fccbeb59-46c6-4aa0-b7c6-8b0fb3f97035",
"author": "Sarah Smerdell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzmi_cn8sNcgziQcRv5Mmlw6ZWi4bWSqMK40vCh_aQkpEnWgTq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2026-03-09T15:47:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our great customer service! We appreciate your positive feedback.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0f280d5-5b2d-4245-b7c0-2eaf514b9f1b",
"author": "Jay Sherman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwwi6VE13cJdQTxSBZqEpcFV424TbuJvdB837JnWZyUG2IRsIbOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-07T23:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jay! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0428b04-d69e-447f-ab64-fc94e79e3071",
"author": "Ellie Finneran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNoePpHi08BjrfmAd6W-1BSIyTbOwTf3XP2IMfH4HJvr9f51UDtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed a storage locker for a few months for some boxes while we are in between moves. We had a great experience here with Angel. He helped us figure out which size unit we needed and gave us a tour of the facility to determine which locker to choose. The facility is conveniently located and clean. Highly recommend this location. Thank you, Angel!",
"date": "2026-03-07T17:26:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback about Angel and our clean facility. It's wonderful to hear that Angel was able to help you figure out which size unit you needed and provided you with a thorough tour of the facility to help you choose the right unit for your needs. We're delighted that you found our facility conveniently located and clean during your storage while you were in between moves. Your recommendation of our location means a lot to us. Thank you, Ellie, for choosing us for your storage needs, and we're so glad Angel could make your experience a great one!",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "370bdea9-522a-4a60-9267-7776bd1d8be4",
"author": "Antonio Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULczhbzX6NGmd8SYnDF9il4bYtfu_1bpAR5OzfXzpONscc_o6_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela did a great job helping me with a last minute request transferring to a new unit when I found out I could not fit all my stuff in my current unit. She was kind and made the process seamless",
"date": "2026-03-07T15:50:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Marisela provided great assistance with your last-minute request. Thank you, Antonio, for sharing your experience with us.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f4c6aa9-a195-4d41-9491-8df616dc741b",
"author": "Ivan khmelivskyi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL35Bi_Okx1PRUrcF-HzwfzWN3g6-dnf1u9aEMQZ4GOs5L1EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-05T19:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ivan! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c7a7029-c3cf-4156-8504-62b6e5f60202",
"author": "D V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuVLmwPtZNKvicK6iD5RqwF3BFotOOptMVs3ZwaBu2NdAVFQka=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service!",
"date": "2026-02-25T22:25:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you had awesome service, Dina! Thanks for choosing Extra Space Storage.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e022e595-ba0e-471c-a741-c9ab14a6a87c",
"author": "Sophie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp9lM6AjixQL2v5zVJpY6F5CQOO5bE0GALpxIM0Xm6HA3wgpk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been using this storage facility for almost 4 months and am extremely pleased. They have amazing customer service, are friendly, helpful, and great to work with overall. Highly recommend!",
"date": "2026-02-24T16:07:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience over 4 months! Your recommendation means everything to us.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c74d1452-e78c-46a9-9b59-c046db466601",
"author": "Lily Hamstra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpbj64CRKkTslJxadf-eYeJRTT5sD-jn4GXREZ-i7NKmrC5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was very helpful! Clean space, easy to get same day storage.",
"date": "2026-02-21T20:13:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Marisela was helpful! Thanks for choosing our clean, convenient same-day storage solution.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "47a5ca3c-e019-4cb6-82b3-ac994513d523",
"author": "Nathan Giebel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKfV2zC-kghGggI9tjkMdSFBYC29nDs7fdszVZbqWbyVrLPv1L=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We stored some belongings here for a few years until we moved to a different neighborhood. We had a great experience! The facility is always clean, well lit, and climate controlled. The staff is friendly, professional, and accommodating. Really great location, too!",
"date": "2026-02-11T18:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience at Extra Space Storage. We appreciate your feedback!",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dac30fc4-5ba9-438f-92c5-a03a47989839",
"author": "Darius Barbus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQzW75scBGg6Uh8sFMrpIfQuobkebcNss61mroJDF3_0Gm1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica has been a big help with finding a suitable storage for me and my partner! Did order a wrong unit with double doors she helped me assist to a new and more convenient unit!!",
"date": "2026-02-11T18:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Jessica was able to assist you in finding a more suitable storage unit for you and your partner. Thank you for sharing your experience with us!",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ecff396-fc8c-451f-8f8e-a3e447472dd2",
"author": "Michelle Jacobsberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSvIHpF4B-xgfuZhtsvCI9v3tm3MsGoXZoMEhTrbAeGKyl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was exceptional at explaining where everything was, she was very through and amazing customer service!",
"date": "2026-02-11T18:05:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your exceptional experience with Jessica! Thank you for sharing.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b48fe844-8de3-47b9-9a83-448381a40788",
"author": "Aaron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUDFPAALDFg1gfaFbE_mPozNuSC3qskses0xiZutXetbxZCIKM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helped my mom store some things here prior to her move to New Zealand. The weekend was stressful but ExtraSpace made booking & unloading easy and convenient. Clean building, fast elevators, great pricing, & possibly the friendliest staff I've ever encountered! 10/10 recommend for short term or long term storage. Jessica & Marisela are the best!",
"date": "2026-02-10T17:34:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2026-03-10T00:34:25.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "b1bd5327-c383-4699-a6ab-397ca40d0ea5",
"author": "Matt King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiCUMME3OtR8cT0Ghr35L4m-piak0zm-akjPWwM0pgcu4uvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great place for temp storage, affordable and easily accessible. Jessica, angel, Marisela were very helpful and assisted me in replacing the lock to my unit and setting up my partners. Will continue to recommend this location for personal storage.",
"date": "2026-02-03T17:21:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear you found our storage affordable and accessible! Jessica, Angel, and Marisela appreciate your kind words about their helpful service.",
"replyDate": "2026-02-10T00:35:13.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cce96051-d94e-43ef-99f9-7a814ee174a9",
"author": "Chris L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1nt4NDiVD_bmMBo8McYo9ZFZtGEEBxNH112IVBs_jlfplgZytzw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage unit! Very clean, staff is helpful, easy in/out. Can’t ask for more.",
"date": "2026-01-10T20:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience! Clean units, helpful staff, and easy access matter most.",
"replyDate": "2026-02-10T00:35:13.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5facb265-3af2-41b7-8fa3-78403e9b2e31",
"author": "Mary Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMbvgjGjC8euo_ic_jPcRc31gbuShsfdwLNJOksgt-hsTZbtBZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is amazing and so helpful in getting into my storage unit, explaining everything to me clearly and making sure I know how to use these tools I have never used. Thank you again!",
"date": "2026-01-09T20:06:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jessica provided such clear explanations and helpful guidance with your storage unit setup!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9f30816-a303-43eb-a8b3-0864700df5f9",
"author": "edith Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0FP_3_vD-7rJ6e4wNhjPR1-a639a4ZwQwJaVewE2-G7aqnd4J4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Angel helped me and answered all of my questions. Great team there. Very happy. 😊",
"date": "2026-01-08T23:16:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Jessica and Angel provided excellent service and answered your questions, edith. Happy you're satisfied!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97bf9ba9-d373-42c4-aedb-aa82fbfd37d6",
"author": "Kyle Wienold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQsWZRnj0tX-h-bZbMqh6Kqg6CnTK5x4LwTpxobQx7PjuRkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy setup and great customer service, thanks again!",
"date": "2026-01-06T23:04:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our easy setup and customer service team!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca2d2ab6-935b-47f1-8cba-bda399b1aa52",
"author": "Barry Southerland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkzxfeGpO_20kP4yyG1EWN1ZmRyXaCf-Z5FWdd2iiou1MWig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful and resourceful",
"date": "2026-01-03T21:28:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our helpful and resourceful service. We appreciate your positive feedback!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "750b5c7b-3b9d-4f3d-886c-9839d3750583",
"author": "Adam Harms",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDbMohP1lBuCvAtBGUxRbalsR153ZjMF_zBqk1Z23qA3b8iw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy to find the right unit I needed and Angel was helpful and very friendly.",
"date": "2026-01-03T19:52:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you found the right unit easily and that Angel provided helpful, friendly service!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "049b9961-6636-4209-8194-168f6f7aba38",
"author": "Claymore Wade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJuqf0eZKpsZwx66x6AuuC7Enic5xzrGwyT1FfTILnMUpxnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela made this a quick and pain free process",
"date": "2026-01-02T21:44:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback! We're delighted Marisela made your experience quick and pain-free.",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fa2397e-faf5-4027-b9eb-555a33d4d58d",
"author": "Grant Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJtWh6cWGeTCQ-xj7V_0-FgJ-NhkUFC5lgNE2e7xzf2s7_kQsa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Marisela answered all my questions and was super friendly as we toured the facility. Excited to get back some space in our city condo and have easy access to our belongings when we need them! Thanks Marisela!",
"date": "2026-01-02T18:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled Marisela provided excellent service during your tour. Enjoy your extra space!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d330168d-7cd9-4ddd-890f-67af350b6452",
"author": "Kimberly Strickland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIubUx1yXxIEdWIumsmVo92_H-FaK0GYzYf3ms9s0gP6USRZJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My storage agent Jessica Diaz was amazing today. She covered every detail of how the process worked, made sure I was able to download the app and assisted me with enter and exiting the building safely. She strongly encouraged reading through the contract to keep down confusion in future billing cycles. Above all that she was extremely welcoming.",
"date": "2025-12-22T22:44:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about Jessica's exceptional service! Thank you for recognizing her thorough guidance and welcoming approach. It's wonderful to know that Jessica took the time to cover every detail of the process with you and ensured you were comfortable with all aspects of your storage experience. We're particularly pleased that she helped you successfully download and navigate the app, as well as assisted you with safely entering and exiting the building. Her emphasis on reviewing the contract to prevent any future billing confusion demonstrates her commitment to providing you with a smooth and transparent experience. Jessica's welcoming demeanor truly reflects the level of service we strive to provide to all our customers.",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7c20acf8-b8a0-4412-87a5-9e85b0a5f87f",
"author": "Jazmine Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlPolTjDNEKN8xgcl_obju6N5t8tP-XWnTrYYHWgyoZbr2kA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Found a clean storage that is easily accessible for me with lots of available storage options. Jessica was super helpful and understanding. I literally moved from multiple storages, and she was super patient with me given my situation. We found the best storage to fit my needs and I'm excited I decide to rent a storage at this location.",
"date": "2025-12-22T18:46:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing us! Thrilled Jessica provided excellent service during your move from multiple storages. Welcome!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9036dc33-7601-4bb6-b7bd-31103a8a05dc",
"author": "chris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0w6FS0tz-uC43i1G6dOwYd1FyLtJQzpxpNNlDwlB5WXSKRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, extremely quick!",
"date": "2025-12-19T17:32:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you experienced excellent and quick service with Extra Space Storage.",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff5b58de-8960-45fc-ac6d-d2e8d3b5a43c",
"author": "Akshat Jain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCnYtke7d-IKtgCX2YBScjHZhMxvGr8s7-N0NPI566Fnbb4nMmTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help, very easy process and clean units/floors. Thanks for making it so easy, Jessica!",
"date": "2025-12-19T17:32:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Jessica made your storage experience smooth! Thanks for noting our clean units and easy process.",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2ab020d8-4617-4aa9-a4ad-c1846ba5b13d",
"author": "Triecy Pooh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxz8TDLxSg6E-9dJTA1JZtgq5GdQBhGdTRmvYprdE-64UKyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-17T17:33:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Triecy! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02a4b687-3d6a-49dc-9a8e-40a1d3828a23",
"author": "Mike Schulz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP-pyw2RZefbyZDoNiubpTR4sAhhAjxHuSUYOllaNwZDJCRsE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service, modern facility, and awesome security. Can’t recommend this place enough!",
"date": "2025-12-12T18:34:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled you appreciated our customer service, modern facility, and security features.",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c36d0d7b-99d7-462a-9d4e-72e08a50a460",
"author": "Mark Drevdahl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJC0m44g0tDEUcqy087pC__rEDbdKNYaCFCAx6AH2lC0WawDkF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly service! Thank you!",
"date": "2025-12-11T19:57:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with our helpful and friendly service team!",
"replyDate": "2026-01-10T00:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29b00923-e377-43c4-9cfe-7a94cf2c7b81",
"author": "John Pohl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoJ4I08UZQF0RIpjaQscn2_NlJscTXEmerQsta8tkzChKgWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team was fantastic and provided great service",
"date": "2025-12-08T19:12:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear our team provided fantastic service! Thank you for your positive feedback.",
"replyDate": "2025-12-10T00:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5dd59b1-db7d-47b4-9518-6608fb26e056",
"author": "Kai Gustafson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUEBhgy8sYrZ6lOiClNM1GV2AYqiFlvFevQHE5h6lmDMnoVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage facility! Staff is great! Easy access garage is very nice!",
"date": "2025-12-08T18:42:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about our excellent facility, great staff, and easy access garage!",
"replyDate": "2025-12-10T00:35:13.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "188f0d27-e17c-4680-9685-bb375f18c1d4",
"author": "Marshall Oliver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLILhLNf7jzEFNTw_rRQrZqlHK8xXZmSkUH3abM-cQ3MQrqNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service, from Jessica Diaz",
"date": "2025-11-19T21:32:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Jessica Diaz's excellent customer service!",
"replyDate": "2025-12-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0abb9d24-5abf-4dbd-b633-3502b7fdf320",
"author": "Joseph Wiles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA-bElBd2D_y9VyecvGG8wlQ10UbrtZ1j4fu290UGo9vP5QQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phenomenal customer service and sterling facility - highly recommend!",
"date": "2025-11-08T17:06:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your phenomenal experience! Thank you for recommending our sterling facility and service.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6ce9c6a-9123-4a6d-8675-75c6704bc998",
"author": "Sara Oliphant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5CLRD2GbMhPbSzYbNJbRfOfzyeEC1qundnhufFUbLFivf7fyx=s64-c-rp-mo-br100",
"rating": 5,
"text": "The team is very helpful and runs a well managed storage facility. They ensure that every member of the community is well taken care of.",
"date": "2025-11-08T15:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback about our helpful team and well-managed facility. Thank you for recognizing our community care.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b038b92-53dc-4a80-8bf4-9f526c844a9c",
"author": "Mushy Dawg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJx37Maiy2mrV1p-VivqnaOuR49n3cbOoEJm4mS9CR6zVNkCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Angel were fantastic. They helped me find the perfect unit for my needs, gave me a tour of the facility so I could understand how everything works, and gave me a great deal on the price too. The building itself is modern and clean, easily accessible and plenty of nearby parking. My unit was spacious, clean, and exactly as promised. Very impressed with the customer service.",
"date": "2025-11-06T18:13:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jessica and Angel provided fantastic service! Thanks for recognizing our modern facility and great customer experience.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "49683404-c414-42cd-bd3e-8bbd6b44ea4a",
"author": "Frank Maza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIg0K3fJ_68I6fvhI3cx4F5W5y9-C5b_bgOGczF8kP081bzug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is the best! She was very helpful and pleasant to work with. Thank you for a great experience!",
"date": "2025-11-05T19:38:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Frank! We're grateful for your kind words about Jessica.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "232987d4-b3f1-4c6f-b315-c9c037663134",
"author": "joy Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfdrAbWF3ro23XOjI0_P2ZmYA9L7BGpFeUwwabfCnrMVy0kQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica made my experience at this location so easy and seamless! She’s has a great attitude and is really efficient!",
"date": "2025-11-05T19:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience with Jessica at our location. We deeply respect your feedback and are thrilled to hear about your seamless experience!",
"replyDate": "2025-07-10T00:35:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e0892a1-aedf-49ad-9b5c-4e6ee6492ba4",
"author": "Nerissa Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDgChlBhCjL-iJg5edsrnT38CgnBeq2pC_pDdwHMeOJ6gFn6M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Signing up was easy online and Jessica was very helpful and showed me to the unit. I have used Extra Space Storage twice now and it has always been very easy and quick to get a unit.",
"date": "2025-11-05T19:00:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Jessica and our team appreciate your continued trust in Extra Space Storage.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "626f0cd5-2217-42dd-91d4-5633c2ba0d7d",
"author": "Jourdan R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0-KzECKiPvL7CFF4wndZc6v67gJ-6ntCWZ7OSEky9tNrFq8o4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-05T18:22:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jourdan, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a500b09f-123c-4e8b-ab88-0347e4d82fbd",
"author": "Deidre Parris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeTpFK-_RA0ezGxcJZWZdMrTbRKy5Z73PnClAgWxCHglYEFtKL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The team at the Ashland Ave. location were great! I originally booked my unit via the national call center (which I wasn’t necessarily aware of) but when I went on site to ask a few more questions, the team gave me a more personalized assessment of my needs and easily upgraded the size of my unit.\n\nJessica was awesome at explaining the difference and getting me into a unit that better suited my needs. She even walked me through how I would access the building and my unit the day of my move. She even walked me through using my own personal lock!\n\nMy situation is very stressful at the moment, but I feel so much more at ease because of the customer service she provided.",
"date": "2025-10-28T22:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about Jessica's personalized service at our Ashland Ave. location. Her guidance made your stressful situation easier.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b70c2e36-da37-4f67-913b-a0a0586d0b36",
"author": "Henry Huelsman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFNEVn-XDlOLbBNNaK5-t_mo6DEqJUFHFXz1FM-6kNIDpCSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very helpful in helping me determine which unit and space I needed and walked me through the whole process.",
"date": "2025-10-22T18:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated! Jessica's helpful guidance made your unit selection process smooth and thorough.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "be476819-7b79-44cd-92ba-22328553b4ad",
"author": "Derek Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWciVCsPWWbYX44SviaP6G2naD-EDcbjCJHvv26gkfQCpc6eRqz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-10-21T16:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Derek! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db8c1d51-4f3b-4bfd-897f-e886d3ddf40a",
"author": "evan goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILsqMwIHwjnUjc3Zw0Hn1cQOoF2xUax2otYcMFaemftgW2hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica helped me and my five sons with finding the perfect place to store their stuff",
"date": "2025-10-18T18:25:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Jessica helped you and your five sons find perfect storage solutions.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b96f55f8-cc1c-4261-b1ef-8f0683aefb47",
"author": "Gary The snail",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy4cMyjPxFYwBKzI1ybUEj-MH0wHlwIJG0HaVXcObq9oQJncuv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Angel took great care of us",
"date": "2025-10-18T18:25:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Jessica and Angel provided excellent care. Thanks for sharing your positive experience!",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02e28961-3928-46cc-9b1e-3fb422ab2303",
"author": "Jeremy Klewin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiAjTx6clcuCac1MevucANHPLLmvJyuA4xEprTteJ0PBScUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility",
"date": "2025-10-18T18:24:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jeremy! We're thrilled you had a great experience at our facility.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5f06149-393f-459e-9118-4b02863bed87",
"author": "Phillip Yun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx89YbBUZS4tIHo2P0jqSjylSf0jiAjWaB9j-Tn2P3qGaAwKI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Straight forward, helpful front desk (Marisela), clean facilities, can back up a moving truck next to the gates, elevator access. Would recommend moving when their office hours are open (different from their access hours) as they walk you through the process.",
"date": "2025-10-18T14:56:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience! Thanks for highlighting Marisela's helpful service and our clean facilities with convenient truck access.",
"replyDate": "2025-11-10T00:35:15.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3f31c2b0-8992-4f68-83a3-d6f9db012086",
"author": "Nicole Korman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZrrtk06JMiWU9k9_EkaMDRpe_svo0odnEM15bqIt0tZwzHKAs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!",
"date": "2025-10-06T22:02:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback about our customer service! Your experience matters to us.",
"replyDate": "2025-10-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbdbd4bb-6ca7-4f08-b77b-6fe18d52ec6b",
"author": "Geoffrey Richey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQIOr06bwqgVogWfhsK8D1yWZKbnvlK5r1-LUOemYjk1luXZ88HA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was extremely helpful and explained our options clearly. Answered all questions and made the process easy",
"date": "2025-10-06T22:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad our team made the process easy and answered all your questions clearly.",
"replyDate": "2025-10-10T00:35:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d37a2ec-c2af-40a5-8ae9-65cd557f990b",
"author": "Tanner Slivka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpNAGc1urYHGrxrO2Vo4hNB9m5Hx2rtbxtbAH2OPzvPTi2IFI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-06T21:05:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Tanner! We're happy we could meet your self-storage needs.",
"replyDate": "2025-10-10T00:35:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ee55cdb-19d5-4d13-8bf5-44c827713c57",
"author": "Kimberly “KimKat” Wynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvYxOowH7gNdJsTRnrPcQLnmbDxXvNgR7T0rko6bzoTVEKEYCL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage is the perfect place to go to when you need to store anything. Jessica was helpful and explained all the pricing & is knowledgeable about any questions that I had. Jessica was very nice& hospitable. Great customer service is what you're going to get when you come to Extra Space Storage! I am happy w/the pricing and not expensive at all. Thanks Jessica😉!",
"date": "2025-09-19T20:35:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your wonderful review! We're thrilled to hear that Jessica provided you with excellent service and was able to explain everything clearly. It's great to know that she was helpful, knowledgeable, and answered all your questions. We're especially grateful that you're pleased with our pricing and find it reasonable. Your satisfaction is our top priority, and we're delighted that your experience at Extra Space Storage has been positive. Thank you again for choosing us for your storage needs!",
"replyDate": "2025-10-10T00:35:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "947dd227-357e-4c43-990a-cf687d852cd7",
"author": "danielle gaddis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX686FlofBzY2kuBny4q9T4g7QmgqeLaHKNfjiaDvqluvrHA4HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is amazing, very knowledgeable about the units the space extra knowledge regarding the furniture and what size space Jessica is extremely helpful. She is great and I feel so secure with having her around to assist me with any storage needs. Definitely a five star customer service experience and I will be referring any friends and familylooking for storage and request that they see Jessica",
"date": "2025-09-18T17:58:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Jessica provided such excellent service! Her knowledge and helpfulness clearly made your experience secure and positive.",
"replyDate": "2025-10-10T00:35:19.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "923bc7c4-cdf3-4761-a8e6-125601bd8eb3",
"author": "Mary Doctor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSH2KuZ-nhTP94zsJEvK-xH75JEb4LC-ePKE53o980vlW6t69l=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was so helpful and understanding. I’m glad I chose this location. Thanks Jessica and Marsalis!",
"date": "2025-09-17T22:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Jessica and Marsalis provided such helpful, understanding service! Thanks for choosing us.",
"replyDate": "2025-10-10T00:35:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6f0d29e-76f6-47fa-a0d9-80a9352cf69e",
"author": "Cordell Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV91ATarl9gH-3sjKEtgrsRGzWd-RjtqElaWO8OK-aPmAF0ZHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are amazing!!!!! I put God first then them second.",
"date": "2025-09-15T17:12:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Extra Space Storage. Thank you immensely for your feedback!",
"replyDate": "2025-10-10T00:35:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c18efca2-bcda-4dd8-9ca3-2fd140b3e898",
"author": "Dale Adriano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlZYjRMQJmJOLpq0j_Q7ScBqaT3e1vvy8nb2YUC03EvJAwTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marcella was great she helped me understand everything and helped me get a good price if you come here definitely ask for her",
"date": "2025-09-12T16:34:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Marcella helped you understand everything and get a good price. We'll share your kind words with her!",
"replyDate": "2025-10-10T00:35:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "47d8d04e-2053-4540-ae4f-24d94f84d597",
"author": "Stephanie Battista",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeXg_4lokJSeyJXUvUyna3uWDRvLP6XMpPofj8hF9DT-ALYKVQKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel made the transfer of my units seamless and was super nice! Thank you!",
"date": "2025-09-06T19:00:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Angel! We're thrilled the transfer went smoothly and you had a great experience.",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ac07a05-4964-4fd1-ac21-7f11ced3e5ab",
"author": "Sally McNamara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUZ_a80bQV9Ztlc1Zc_HTQo-XVB6eVhHiry6b7OtehNc3Opw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Another wonderful experience with Extra Space! I had a gap in leases and needed to put my stuff in storage for a little over a month. Super easy and convenient and the extended hours are a blessing. Everyone was very helpful and answered all questions. It felt very secure and had convenient carts in the loading zone.",
"date": "2025-09-02T15:18:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your wonderful experience with Extra Space Storage! Thank you for sharing your feedback.",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c9c4f682-6bc5-4f5a-b7bd-121f2fca0c78",
"author": "Emily O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9tABRKu7S2ZdWOqmPPHyASVym2YJ4cwJvgl6eFMCMwHPXlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have rented a unit here twice in between two different moves and have always had seamless experiences. Jessica & Maricela were super helpful with my latest move out when I had to coordinate a huge truck - highly recommend this location for cleanliness, great staff & safety!",
"date": "2025-09-02T08:41:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience at Extra Space Storage. We appreciate your feedback.",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "90afd1c5-4e3d-4211-a593-d8ee8efd151c",
"author": "Mihir Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHj27BvqGFnjE19H0byQcXInU4nniIT921lYEKh6mpuwSyVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The extra space storage team was extremely helpful. The unit is clean and the turnover for getting a unit and maintaining is fast!\n\nWould highly recommend",
"date": "2025-08-29T16:51:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad our team helped you and the unit met your needs. Appreciate the recommendation!",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a7a60900-6e73-426b-bb4a-42a31bd2033a",
"author": "Chaz Demerath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwu0ohIpjXt49JpV4mYjda6v_2ld3wl8FU0F2a6SmZtFK0loIl=s64-c-rp-mo-br100",
"rating": 5,
"text": "In and out! Jessica killed it. Was about to get setup and start using my storage unit within minutes! Exactly what I needed. Thank you!",
"date": "2025-08-25T21:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Jessica provided such quick, efficient service! Thanks for choosing Extra Space Storage!",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9be639b9-afad-4a3b-96ac-bde906a99606",
"author": "Anthony Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBv3ZuwxIKVCEAzQ2acy2AoSTWIhJyntjLzIB0aIeD-eI_vA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Nice, large units. Had luggage cart to move smoothly.",
"date": "2025-08-25T21:26:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you enjoyed the spacious units and convenient luggage cart for easy moving!",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7b30708-cf85-4126-ba38-fc68ced8c1fd",
"author": "William Duwe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXM3XkNHrikBLgs-2xBgjoGU-_AZZnn2NfTi2qx0zYKnH122_Zv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-25T21:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, William! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aabab5b4-5166-4eb9-95eb-9943f38d8ed2",
"author": "Paris Catura",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdhCGejBPt3HwETIQRqkN7PYrQGK4FeZyw8N6a4OWI0vlJOjN9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was super helpful showing us multiple spaces in order to help me and my roommates get the best space for us. Thank you Marisela!",
"date": "2025-08-25T15:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Marisela provided such helpful service finding the perfect space for you and your roommates!",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28236119-dd24-4e90-801e-b26d12db64a2",
"author": "Michael Rappa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0O47FjKUoAV0Jfs7T8oGm-82M6tVA7sSfzX0vS1GSpr3qpYF9Gg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a great experience at this Extra Space Storage location. Marisela, the store manager, was incredibly helpful from start to finish. She explained all the options clearly, answered every question I had, and made the whole process smooth and stress-free. It was clear she really cares about customer service and goes out of her way to make sure everything is handled the right way. The facility itself is clean and easy to access, but the service Marisela provided is what stood out the most. Highly recommend this location if you’re looking for storage in Chicago.",
"date": "2025-08-22T19:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your great experience! Marisela truly makes a difference with her helpful service.",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9ed8c4d2-1e5c-40e4-a1fa-9e4262d70394",
"author": "Ruben Solorzano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu5FBQKIO8TOzapH5YS3K47mQrvq8HACZgId0xikH2CT2tYrzu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good customer service",
"date": "2025-08-13T17:10:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words about our customer service. We're glad you had a great experience!",
"replyDate": "2025-09-10T00:35:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8939b4e4-6681-4879-ac7c-5fc705a3a227",
"author": "mea weybright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc7GQjVVw0_G6tgTeSB1gcy6H75ehngnXLrBa80fVnEXYfaLac=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela goes above and beyond and to assist with any of my questions, concerns or needs. I always feel very safe when stopping by and am relieved to see her and the rest of the staff's smiling faces when I come to my unit. For as long as I need storage, ExtraSpace Storage on Ashland will always have my business!",
"date": "2025-08-06T16:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Marisela and our team make you feel safe and welcome! Your loyalty means everything.",
"replyDate": "2025-08-10T00:35:19.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "74d445bf-9687-4297-9d6c-e6726b96aa8f",
"author": "Adam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzM3VUn5Y8x6SIQTtRveRQK6fqbcOXTyhmenfhlnUZZrT3iydH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was amazing! Super helpful!",
"date": "2025-07-25T19:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Jessica! We're thrilled she provided such helpful service.",
"replyDate": "2025-08-10T00:35:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a52fdcd5-1209-4bf7-9cc2-8510b1e636e0",
"author": "Tate Mazer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxMFmerLAhu3rvhSje3AQbQ3UIg7dpBCMnJ72WVIrRt76MEQRd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very helpful and transparent about showing the units and rates. Easy to get help right as I walked in. Thanks for the help!",
"date": "2025-07-25T16:46:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Jessica provided helpful, transparent service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-08-10T00:35:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7de02f33-2e2e-4558-99b4-2f3348ea59f5",
"author": "Graham Hawthorne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJI6M7B97OEqcmRQRpHnhjBSYREyhJJBtW29OY-86oo-40eKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best",
"date": "2025-07-19T22:05:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you think we're the best! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-08-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "742e4fed-f945-4a58-a433-592d7b248648",
"author": "Avery Cheatham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgNHchRU98I4NODG-MnorKbvCxvSpoWKeXzydW3jXJiXP6Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Still waiting on that bathroom code",
"date": "2025-07-19T22:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear from you! For assistance with the bathroom code, please contact us at (773) 598-5330.",
"replyDate": "2025-08-10T00:35:43.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fb3ad507-4d40-464b-a184-e20f16eabb38",
"author": "Daniel Zagal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGVmTUgKGOrz2WZQ5hCCRhq2Sfx37TwwEpGO1OcT2Zf_6M-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve stored my stuff here for years with zero issues. The place is clean, secure, and the staff is super helpful. Even when I lost my key, they made it easy. 10/10 would recommend.",
"date": "2025-07-12T17:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you've had such a great experience with us over the years, Daniel! Thanks for recommending us.",
"replyDate": "2025-08-10T00:35:43.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5b158482-9221-4a04-9f1c-e4552b46b3cc",
"author": "Imran Rahman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBpzPF86c_O2e5LZ91OQOqlDOcPNGgwvx2VgZftxT6dPfOu2uY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had a fantastic experience getting set up with our storage unit at Extra Space Storage, thanks to Jessica Diaz. From the moment we arrived, she was welcoming, patient, and incredibly knowledgeable. She took the time to walk us through all the available options, explained everything in detail, and made sure we felt confident and comfortable with our choice. Jessica’s professionalism and friendly demeanor turned what could have been a stressful process into a smooth and even enjoyable one. Her dedication to great customer service truly stood out. Highly recommend working with her if you’re considering storage here!",
"date": "2025-07-03T23:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your fantastic experience with Jessica! Her professionalism and dedication to great customer service truly make a difference. We're glad that Jessica was able to walk you through all the available options, explain everything in detail, and ensure you felt confident and comfortable with your choice. It's wonderful to know that her friendly demeanor helped turn what could have been a stressful process into a smooth and enjoyable one. Thank you for taking the time to share your positive feedback about Jessica and our storage facility.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "1a31e57c-2383-43ef-9dcc-8391bb99aaee",
"author": "Samuel Lopez (Sam)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGZ9GVD3WMCrzCUnTqz4Ey5o40PCn7MJG1DigEByp9Ku4ZFPiT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great, fast service and nice newly remodled facilities",
"date": "2025-06-24T22:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you enjoyed our fast service and newly remodeled facilities, Sam!",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6ed34ad-1b51-42a3-9350-965b494c87e7",
"author": "Demetrios Chronis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSpGRomTZ9GIQRspq69wVWqxK3URFUaHxciIYBv-xvtcLtBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica provided an excellent experience in getting the space rented quickly. Very professional and explained everything perfectly. Excellent service, all other businesses need Professionals like Jessica!!!!!",
"date": "2025-06-20T18:50:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jessica provided excellent service! Thank you for recognizing her professionalism and dedication.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "40a969da-3fbc-4a04-b92f-5393ebac0322",
"author": "Oyetola Lawal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItcyQyroPySgZw5hv_pvQXrmSrFB_08vRCdGlwhfte0HBxXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Indeed Such a wonderful customer service",
"date": "2025-06-20T15:29:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your wonderful experience with our customer service team!",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "25cca09f-d6f4-46c0-87bd-a2369ea0f156",
"author": "Melissa English",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZeTp42lTXik-Yo_L8Qq1kpUiJKPcLMrUM7NSo05S618F-4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was so helpful at the Division and Ashland. She worked with us to make sure we understood everything and got the right size space for our storage needs. Appreciate the customer service!",
"date": "2025-06-17T21:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Jessica provided excellent customer service at Division and Ashland! Thanks for recognizing her helpfulness.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "801cc9d1-f0be-479f-986d-06afc749b172",
"author": "Anne Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcUIv6gd8OgPJb-N_N1PgMZr1GMYKYgumClMeWm8utjXn0R4k=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is very helpful and easy to work with.",
"date": "2025-06-17T21:54:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our staff is helpful and easy to work with!",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "ce433e0a-c319-4637-9398-6bf5f242235c",
"author": "Maddie Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBnBEJsThJq7nzf7WU70UeGmpdufByfLZpvPgCLDxfQ7NnkkgE=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at this location were incredibly friendly, professional, and went out of their way to be accommodating. We only needed a short-term rental, but they treated us with the same level of care and attention as a long-term customer. They even generously provided us with a lock and key at no extra charge, which was a thoughtful gesture that really stood out. The facility was clean, well-maintained, and easy to access. Overall, a great experience!",
"date": "2025-06-14T17:45:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Thanks for highlighting our friendly staff and clean facility. We strive to provide excellent service to all our customers, whether they're with us for a short time or long-term. It's wonderful to know that our team's efforts to be accommodating and professional were appreciated. We're also glad you found our facility well-maintained and easy to access. Thank you for taking the time to share your feedback, and we hope you'll consider us again for any future storage needs.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
"cleanliness",
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"access",
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],
"sentiment": "positive"
},
{
"id": "19f19721-8f08-4f02-9f37-03bd87d9eb58",
"author": "Levon Sampson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL805QrjIBsw-eKCNAMqk7UzjixCGokCIz_OWX9I_8_6w0IQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-13T19:33:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Levon! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a014513-2810-4991-876b-1124ba7f4afa",
"author": "Vladimir Nozinic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKucvj1biDuacZX6bJV0QN8Rp6xBbiF3kBKjZzcOpXlDNMsyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and easily accessible storage warehouse. The staff is always very friendly and delightful. Had a small problem today that Marisela fixed within a minute. Delightful experience. Thanks!",
"date": "2025-06-12T19:38:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thanks for highlighting our clean facility and friendly staff. Marisela will be thrilled to know she helped!",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "97575e90-b86f-4fc4-bfde-b10a47be06ea",
"author": "Twon M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLh5rEOZDSdc9MFy74m-QM8RaMnJim0mBgfnCYVXV-KEb8YcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, quick and efficient",
"date": "2025-06-06T16:11:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great service experience. Thank you for recognizing our quick and efficient team.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45377561-4c98-489b-9ddf-1aee2291c9e5",
"author": "David rojo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEJINBrGGqwZUNHOAmZMMKpnIRh-Ud9AARHSrza25sMp1MKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-04T18:30:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, David. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a2f30e2-dff9-4af1-9c5e-6017396259b6",
"author": "Vince Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-xM0ERJhCq_NNESAuOBiVg33ziZrDdbR5Ky9xt2TIDOD1LA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I used this facility for the past 2 years and it was great. Very clean. Very friendly staff! Chastity and Marisela were great! Definitely recommend this location!",
"date": "2025-06-04T16:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for recognizing Chastity and Marisela's great service. We pride ourselves on cleanliness and friendly staff.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c51f41c6-3c50-4f28-a1f1-472938ff0398",
"author": "Thomas Riccio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV87YKhBX9XSIjTtGJJI8VYiZ_9g9SSPUO7qxE_Tj92aXQSX35X=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service. They turned a moving nightmare into solutions",
"date": "2025-05-28T22:09:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear we helped turn your moving nightmare into solutions. Your fantastic service feedback means everything to us.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32ff74fa-8cb4-4b0f-860c-4b9b69c9ce1b",
"author": "mitchell holtrop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKjYftOHYED_WN7bo8L4rrYQF127rv6LQMph2UBdQPPclDHNyu=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a great experience with this storage facility. The place is very clean, well-maintained, and I always feel comfortable leaving my things here. The staff is top notch—friendly, professional, and always willing to help. You can tell they care about keeping everything secure and running smoothly. Highly recommend!",
"date": "2025-05-27T17:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your exceptional experience. Your comments about our clean facility, professional staff, and secure environment mean everything to us.",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f8301499-d251-4b75-afcb-1b89a684318c",
"author": "Lori Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3PTCybJ2uzo_wI5iQl-vqwhPsYwXcQR3UyYrCiq62oKx58w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great to work.",
"date": "2025-05-24T19:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with us. Thank you for the positive feedback!",
"replyDate": "2025-07-10T00:35:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bd23c58-b03f-4430-8e96-4dd50b8e8e2b",
"author": "Zumi Riekse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMMzSzdZBpiTlHk-ffAZey_LGLbE7f_Tbrur-OCc4x5IU9Fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-23T16:41:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Zumi! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b021f248-6cfa-4219-9986-55ae987d31e8",
"author": "Kate",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv66jCR6mkB5LBmJkDBvsAaEx1LIM0kk4OzHN11axlEKNkIFE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-23T16:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kate, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b77ed60-14e6-40b4-aea7-e626531a0511",
"author": "SOLOSAM Management Team",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ9zMFyRn5UhmeIuhzApOmt7KbaiY3qIdCLueS4YL-Lyxoew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Words can't describe how efficient and helpful this team was. The moment I started looking at storage units at this facility I know I was in good hands originally I was going to pick a smaller unit, but angel recommended a larger one and not only. Did he save me time it also saved me a lot of money. Jessica and Marisela we're also extremely helpful in relaying any information I needed to know about renting a storage unit at extra space. Honestly, I would give all of these people extra raises if they worked for me because they are truly amazing individuals.",
"date": "2025-05-10T02:15:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your wonderful experience with our team at Extra Space Storage. Thank you for your kind words!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20c0e09a-e749-4919-b1d0-9366f470e603",
"author": "MZQNCLSSY",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTwQtKYn17vh3wjtPFPLrzpRGyJFvL4TctK_DCEd0dfFrxPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great space to rent. Everyone was very nice to me as I’ve never had to rent a storage unit before. They walked me through the process and showed me my unit. Definitely will recommend.",
"date": "2025-05-07T23:02:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience at Extra Space Storage. We're especially pleased that our team was able to guide you through the process of renting a storage unit for the first time, making it easy and comfortable for you. Our goal is to provide excellent customer service, and we're glad we could meet your expectations. Thank you for sharing your feedback and for recommending us to others!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56ea3af1-7899-4eea-a3a4-bf0247d1431a",
"author": "Norah Isabella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7g3BL0SHHG75uymK8HixnsId4fUZNp09wtT_WOag3NlEkNBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-05T15:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Norah! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50267766-03e0-4ee3-be45-40bfdc14322f",
"author": "Grace",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLi4o_EbzBFRtrqj6_19_5xSUCNZKzBmZ4bCgtGsrDi1sFY4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and assistance! Marisela was super helpful and kind, and the facility is very clean and secure. We had one snafu getting into the facility while the office was closed, but the customer service line and the local security officer were able to help, and we even received a call afterwards letting us know we’ll have no issues going forward. Definitely recommend!",
"date": "2025-04-29T15:24:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience at our Extra Space Storage location. Thank you for taking the time to share your positive feedback with us!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7fae2abb-c245-494e-8795-a28602a9eed7",
"author": "Lally Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQggj_6QFUG0HUvJDAkRBT96XCtViGc9YmpTdkvP3H9XBb0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel Rodriguez was fantastic! Super helpful :)",
"date": "2025-04-25T21:53:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled to hear that Angel Rodriguez was fantastic and super helpful.",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4bd2e0c3-508c-408e-9a15-d8eb1b872582",
"author": "Anne Marie Stifter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ09GdaIKNTM6nUfCr9yz62FCZq6JZ1GJiO3pB8W1l8bIvVRgs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel was super helpful! Answered all our questions",
"date": "2025-04-25T21:53:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Angel! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7390d8a1-9b7c-4f18-a378-369d858af422",
"author": "Suzana Bjelopetrovich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3-MncmdWjq-w-kgSU0Kk6e75cHBQ_7rTEDxQ8tQaevTitU4Hx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel was great and very helpful!",
"date": "2025-04-25T21:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Angel was great and very helpful!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93b2f206-4043-44c6-9ad6-40e5b9b96cde",
"author": "Dolo Team",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSQHqnfsw3TB1NMAuHBpJKV5lB2DpP2LyxEvee3x12hvFQfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel was of great help, highly recommend this storage unit. Very friendly service.",
"date": "2025-04-23T19:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Angel provided great help at Extra Space Storage. Thank you for recommending our storage unit!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c67cee2-e1d0-4ed7-a704-72868e655d93",
"author": "Beth Muldowney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKieNjGPx4mrRcNdPVCN3OG4wl3f17dpEpzKT_VEwngBkZHUQMC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel was so helpful as my husband and I worked through the details of what kind of unit to get! We had some user error issues getting the app set up and he was so patient while we worked through it. Love the convenience of this location and the friendliness of the staff!!",
"date": "2025-04-22T22:35:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Angel! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f22650c4-fd5d-4614-ba8e-53bb57304203",
"author": "GIORGIO DI SALVO",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL03BeyseWbd44Ngsz6-HLrhnERt9lRniTYUeaGX82GrJcP7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel Rodriguez is the best, very cordial, knowledgeable and helpful!",
"date": "2025-04-19T20:30:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Angel Rodriguez at Extra Space Storage. We're privileged to have team members like Angel who provide excellent service.",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2f12490-ab4e-42db-8405-e94112f61f25",
"author": "Zach Lathrop",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoRebb8mP_K3-zgi5RsR6l5929jbHBEB5IQSc9iB7QG4taCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was great to work with. Definitely recommend",
"date": "2025-04-15T21:58:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear that Daniel was great to work with.",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49c3f102-31f9-4a97-bd5f-fd012f672747",
"author": "Jorge Alfaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFkB-doDMqrCLQvhmluknvhUA9lc2-dlVPMjsuJfkWRbrVRb3Drw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Intro was clean. Outstanding customer service. Friendly environment very accommodating. I have a disability and they made sure that all possibilities were available for me. Great pricing looking forward to staying here for a long time",
"date": "2025-04-14T21:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided outstanding customer service and a friendly environment. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8c01361e-006a-4cb0-b329-86859a4c526f",
"author": "Dani van der Merwe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1Q6kPNN03X2gUYbcAS7UrqbRzFrP7JKFMWz88b9X1GUWodbfO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Angel was very helpful and responsive when providing me with my gate key number.",
"date": "2025-04-12T22:04:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dani, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with Jessica. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:35:55.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d00f688e-af4b-455c-9d4b-6cfe24dfbb99",
"author": "Christine Corrales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxqzu6DSvapJ14e3jSTScQl4gx44Ry8Y_hnoahcsvCdo6-NA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Nice employees and good parking lot. Safe and secure facility.",
"date": "2025-04-12T21:45:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that you found our employees nice and the parking lot good. Thank you for your feedback!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "8cd653e5-2b7a-477c-8bb1-83a6e1efc461",
"author": "Emily Volini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj57VgQkKjiccf1QV7yf-qlwrQmnFytK6J60xpXbpji-U6Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel was super helpful in explaining the rate changes and helped me lower my rental rate!",
"date": "2025-04-12T18:41:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Angel was super helpful in explaining the rate changes and helped you lower your rental rate!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5c1b8878-80aa-4e9b-9af2-64ee90b63ad2",
"author": "Lindsay Lane Studios LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIA15MdmhjRXtwPJhCtVxx-R6rnOrPYq7AHVNJXOqjHsRWbQk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "All staff members prioritized customer service and made points of honesty when our party was undecided. We appreciate Angel for taking us around of the scheduled free tour. We also thank Maricela for her expert insight on different Chicago locations. Lastly, we’re beyond happy with the cleanliness of the Ashland/Milwaukee location.",
"date": "2025-04-11T13:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience at Extra Space Storage with our staff members. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "74bb4c4b-bd91-4597-94f4-e7db44f6b798",
"author": "Holly Bueb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTe4tYeDQp2-RRPmP8UGT0T9Aq2CdK-TwiOahkPoq_KuFt1PgTkw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-04-08T21:03:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Holly! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ee5bd5a-2cc8-416c-96c0-ce802ef738fe",
"author": "Brenda Middleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPH73ofQMSKepwCashJwVLe_iV2i-5BW6L5LutZqM0yWUX81Ui=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Angel was excellent and extremely helpful!",
"date": "2025-04-07T15:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Angel at Extra Space Storage!",
"replyDate": "2025-07-10T00:35:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1f8382a2-359f-4cbc-9d9c-19c3b5446e79",
"author": "Ivan Nieves",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9iMhOc7xRmTAxQKDED4_0mdOOZiuYlq_abNgr4Pgrpet6PlAbaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Marisela was super helpful in helping me set everything up. Easy access and clean facilities.",
"date": "2025-04-05T18:20:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have assisted you, Ivan. Thank you for sharing your positive experience with Marisela at Extra Space Storage.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0623ee13-affd-45fc-885d-7ead801f4147",
"author": "Daniel Klimas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqvRsx-lJvHnUe7AIISjxdVK_CO_bLAwe5q3gJ1Y812vI2cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience with the staff at extrastorage. Helpful and pleasant",
"date": "2025-04-04T17:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback on your experience at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b9bef63-b465-4490-af5e-db0533192865",
"author": "Ranece Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6YCRaOzIk0aAp9axuoGXH_0JzVwjS_8nntF1HTUxw8zlPMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was magnificent. Angel immediately assisted me with my new unit and when I had an issue with my lock they immediately helped me replace it. The process was very swift. I highly recommend this storage place.",
"date": "2025-04-01T22:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "57361906-ea06-4a6d-8354-5bd5075f46d5",
"author": "Tanya Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz1PIt9u42RIfxOCoNVmDE5S2IEQh7U8tB_FXHLbOn9AobS5bm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, very pleasant, made the walkthrough experience very welcome and fast. The ladies at the front desk Jessica D, Marisela N. Were amazing and they showed me nothing but respect while I was there.\n\nOver all the unit is very clean and great rate I’m glad I found them, stop by and give them some items to store. 👌🏾👌🏾👌🏾",
"date": "2025-03-25T16:13:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words! We're thrilled to hear about your positive experience with our team and facility.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "7b344395-161a-4a59-b7b7-577868c97fe2",
"author": "N N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEGIJMTry7V-O2FXyWAoem9j-zCWB2e5U3Rih7pNiY04c3XQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage front office team Great help me with everything I needed",
"date": "2025-03-25T15:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with our front office team. Thank you for taking the time to share your feedback!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6fb049a-0857-4fb5-9f17-b62e69a11617",
"author": "John Stafford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiKGEulvHKyCwX-WFrGiHZHoa-HEs1CgFPkOtee7omVI8Pmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very helpful and nice",
"date": "2025-03-21T19:41:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, John! We're glad Jessica was able to assist you.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3fafbf5e-a5cc-4a01-b73a-93d6e037726a",
"author": "Clare O'Reilly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMUaBUMBBkh3b2p4e4Y1ybTP31-5NwOUx4zBdIJKKZHQx2wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience! Marisela was incredible and answered all my questions.",
"date": "2025-03-21T19:30:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your great experience with Marisela!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c32537fe-05c4-4ece-a878-2b2ea514439f",
"author": "justin dearmitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfUEPq8p1Yqjsc0PsD4DQirS__AYYT1-Di26YLvYfYunEC4R4=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great! Everything was so quick and easy! Angel was the best!",
"date": "2025-03-13T18:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience at Extra Space Storage! Thank you for sharing.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3775abd5-9c3e-4c60-89af-92338741147a",
"author": "Debbie Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdAOgc5b5OlSDbcQM_C_4Sjt-aYKOyC3-Uo-FlZW-GFVKJMOZZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks to Marcella for walking me through the whole rental process! Happy tohave storage so close to home!!",
"date": "2025-03-11T21:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have assisted you with the rental process. Thank you for taking the time to share your experience!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70f3c6bd-a00e-4e50-a181-6f49ae4f5cbe",
"author": "Oliver Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIduVKRuowXGddo7o8w7IMcazWDtG_XJOT-yV4XaYeedNHSBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel and staff were awesome and very polite.",
"date": "2025-03-08T23:25:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are excited to hear that Angel and staff were awesome and very polite. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc26a733-c0fc-4654-bb21-98128de26ad2",
"author": "Corin Gryparis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxtTYjqyvIwO4dFdKLN3g6mq35e8SQf7JXKUdn7SvskBfNqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela provided great customer service! She's helped us multiple times and always kindly clarified our questions",
"date": "2025-03-08T18:17:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Corin! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e550dd01-35cb-4e1e-896c-a2e8f8b1afde",
"author": "Leah Catalano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTLagXtMFiksEDpyU_1g3iRpmOBZj3UvlNDlvDTw7EEruZQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was very helpful with my move in. She answered all my questions and gave me additional important information. Thanks!",
"date": "2025-03-01T22:05:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Marisela was very helpful with your move in. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d4b8a1f-297c-41b7-9d98-bbc74e35e814",
"author": "Jason Fried",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3qdUnXEtBa5RY25iJ--z8_bu2rimbc7TWh9aIXOYRbxX03mCv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-01T22:04:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jason! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcbd942e-d554-4e02-83ca-4d8e9abc7e7e",
"author": "B B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy23XVwhuIBw1cmFHyhf-Ipe_mLpQ808kezl7_llEgSVuhKUk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela is awesome! Super kind and professional!",
"date": "2025-02-24T22:55:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad to hear Marisela provided you with excellent service.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3011387c-c6a8-4879-9e62-a46f9c282f60",
"author": "Boris Yelyashov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVP8PdYCANpsRwMaCvq6D8L79b541yFlr6C3S7OCbcGR8MXsICzbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great folks to work with.",
"date": "2025-02-22T18:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience. Great to hear you had a positive experience with us!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cd3d265-46cf-405b-9fd4-cfb498081312",
"author": "Laura Tiemstra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrYl4m0k_Ik9p7mYviG9d5YDhV0qpFtxk3lFmWsD6OiVKeNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-15T17:37:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Laura! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ef09017-7568-485e-8d30-7a494422d484",
"author": "brandon keneipp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKigjdJ_2UKhv_gsAVBD3x3fopCsSV4X5t6PG3FgjqXhV8ZYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service was great and Marisela was very attentive.",
"date": "2025-02-10T20:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you had a great experience with Marisela. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04042b91-f9f0-46af-88b7-0068ce29b4a8",
"author": "Angelica Joy Trygar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQBvbZp6I4s825FRrDoGc6gku9s340-uOFd_RZWCWbleWuEgQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very organized love how it’s open 24/7",
"date": "2025-02-07T16:56:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad you find our storage facility organized and convenient with 24/7 access. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c1f392e1-a8ee-4df3-8c17-b95ad9a25ae2",
"author": "Ryan Drews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIoYBqZz-0SnDXpn_YzdzasNsCrbo82bbC0XnliqkWoFa_5rmciw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly staff. Clean facility. Garage access is through an alley at the back of the Jewel Osco parking lot.",
"date": "2025-02-06T00:14:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "be6eeb04-3728-4305-a779-ea8c6333958c",
"author": "Rodolfo Ortega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFi-AhPUfZWI-lOyTo9En-zCXQfdUL_lMJ3id2UZvcWFRIDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful .toke her time with me and was very patient with my wife .showed me the spaces and signed us up right away .over all a great experience compared to other places",
"date": "2025-02-05T19:42:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with us! Thank you for your feedback.",
"replyDate": "2025-07-10T00:36:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf8b5fa0-5eb2-4d79-bc1c-04eb9ae72919",
"author": "Marizol Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTfeZi8AJfMFiBt-oy0NM2n4w1iBlJ4V_Yj66MqfOP9NWEEmPB=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service provided was exceptional, with thorough and informative responses to all my inquiries and concerns about renting a storage unit. Angel was outstanding—friendly and well-informed about the available units. I would rate this experience a perfect 10 out of 10 and highly recommend this location.",
"date": "2025-01-28T22:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your exceptional experience with Angel at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "da175ecb-568a-4f79-a7c2-3906658332d9",
"author": "Vernon Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSOr3G1U1TNNtw229P_3LrF6yHtuZSrz8Rq_HipzDmHKFbUuxm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff at location 1300 N Milwaukee have exceptional support, and did everything possible to help me protect my belongings in a rough time",
"date": "2025-01-21T17:45:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about our staff at location 1300 N Milwaukee. We deeply cherish your feedback.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f703e39d-9dd5-4957-a3ae-2e138eb153cb",
"author": "Eric Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLA-n6hz0n2mCsnX_OF_NZ55Bm5B9b_BHWHKl5hS4rYjFRHjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel provided a great first impression and was very helpful with the process!",
"date": "2025-01-16T23:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Angel provided a great first impression and was very helpful with the process! Thank you for your feedback.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "14f0f14f-cdde-4b7e-b4c1-0b54be2b35fd",
"author": "Rosemary Ravelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxJDksmKmqKXYHPvhjnkFnL7ZL4IJshIG8FgRvLAmRk9wVNZTE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was amazing! So helpful and she found me the perfect unit! Thank you!",
"date": "2025-01-13T21:11:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Jessica was amazing and helpful in finding you the perfect unit. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b542407a-d67e-4d04-ac72-b6b826d23ed3",
"author": "Kali Crosby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwck0zg8SNZ0hJwwsDWvzfOwyVNn2GZT2RVQrAArvXfs3SMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Angel was such a huge help - patient and informative and answered every little question i could think of!! 10/10 customer service & a nice and well lit storage unit",
"date": "2025-01-06T20:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Angel and our storage unit. Thank you for your wonderful feedback!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15464d91-82f5-4734-882f-70fa660e10b6",
"author": "Jacob Kaufman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIIv9YzgF4wC2VCEup7ExBtyYxQ-_U3Yv0wcLxfAje4Rz_tQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience today on Ashland working with Angel who got us a great deal and answered all of our questions. Thanks again, Angel!!",
"date": "2025-01-06T20:22:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad Angel provided you with a great deal and answered all your questions. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "daf102d3-31ce-4dbd-843a-1fe43639ff3d",
"author": "Karen Woollen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa37zHTOQweDgvx0XK1pKksyo1VuBPTvm5UD5ATZe3ErEgyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We came to the Ashland Avenue (and Milwaukee Avenue), Chicago, Illinois facility office to inquire about renting a space. The Assistant Manager, Jessica was extremely helpful. She showed us the available units and explained the details about the various contract options and prices She answered all of our questions efficiently and politely. She is very friendly and excellent at her job. Her knowledge of Spanish was also helpful for us. We saw a very clean, orderly facility that is well managed. We feel very good about renting a storage unit there and will recommend this location to others.",
"date": "2025-01-05T19:59:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your experience. We are thrilled to hear about your positive experience at our Ashland Avenue location in Chicago. It's wonderful to know that Jessica, our Assistant Manager, was extremely helpful, friendly, and efficient in assisting you. We're glad she was able to show you the available units, explain the contract options and prices, and answer all your questions. We're also pleased that her knowledge of Spanish was beneficial for you. Our team works hard to maintain a clean, orderly, and well-managed facility, so it's great to hear that you noticed these efforts. Thank you for choosing our storage facility, and we truly appreciate your recommendation to others!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d1b7ae0f-2532-45bc-9472-d033c84d7223",
"author": "Midge Cheez Ripoli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGiCUOAmTOQTl8aM2rP2Q8YQGOydDbp2Kz5aJxXjlHPEOgJcQ0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people could not have been any nicer and made this an amazing experience. Jessica and Angel are amazing!",
"date": "2025-01-03T19:46:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your amazing experience with Jessica and Angel at Extra Space Storage. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31df554b-764e-4bf0-a352-7f4c41345448",
"author": "Delilah Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3msgzkQ8RQ7-4bx5IjE1HziMrljMPciaXe6n40SWkqmza8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and great staff - Angel was very helpful",
"date": "2024-12-19T18:03:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you had a great experience at Extra Space Storage. Thank you for your kind words about our location and staff.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "471e3d39-fd55-4eb6-8eb2-6714bb3b16b8",
"author": "Linette Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZn0lKRPQ-W2rz4XuVgiMtBItvpiqgOsN2AgjBnovzIk5Cxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had such a great experience here. Angel was so attentive to my needs and made me feel so welcomed. 10/10 would recommend.",
"date": "2024-12-18T04:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your great experience with Angel at Extra Space Storage. Thank you for your wonderful feedback!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b7c38c1a-6895-4060-9281-4173adbbee84",
"author": "Giovanni Velez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaaWigoEvFk6As3uWUEES5dzquO_N4tsjAqTkPDO3kXEtFHa0hrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! The representative, I believe his name was Angel, was very attentive to my concerns and answered all my questions. I definitely would recommend!",
"date": "2024-12-18T04:51:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear you had an excellent experience with Angel. Thank you for recommending us!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76b66582-7d73-45f4-bfe5-35bf07be734a",
"author": "Anthony",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFJ29s81f_uT4jSigUvMRXJkh_udaGIZS63V1Wsf1ECh8Bix8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a great experience at Extra Space Storage. Marisela has been incredibly helpful, professional, and kind throughout the process. Highly recommend for anyone needing storage!",
"date": "2024-12-17T20:15:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae372ca8-9439-4462-97e4-d4c5e964dda7",
"author": "Anthony Otero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpYC-pEzx71TnnoxJLdkQM0Ziwv46lGxYzgMbOfeVRslVewQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff and a great location!",
"date": "2024-12-17T18:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a great experience with our staff and location!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a19d5e6d-bbb1-4061-8ddf-ab682b5445ea",
"author": "Alyssa Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxuvAVoN5kQa0JYQef-WdRCauFs6WSWJHdSTuOANSlA9bL3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage place, definitely recommend. Angel was a great help.",
"date": "2024-12-17T18:45:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad to hear you had a great experience at Extra Space Storage.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5d86132-6127-470a-9fbb-ca76adac7402",
"author": "Sergio Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcAwwW8a0LgD-6LIIl-jKdsOevK2CCDIgcu0xUqypcreUTK7kq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angel at the front is great and shares a ton of information. Wicker park location is always clean! Would recommend this locations.",
"date": "2024-12-17T18:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Sergio! We're glad to hear Angel provided great service and that the Wicker Park location is always clean. We appreciate your feedback.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "7b4dee64-96d5-45d9-b47d-3c978d755d3f",
"author": "Andy Trebing",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhz2NwTyfEaIN1cAGoSEkTcs9oZpDnDooU_DWo8ZYqk16MP7jt7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff here was friendly and very helpful. The whole transaction was smooth. Angel, Marisella and Jessica all gave excellent custy service.",
"date": "2024-12-07T20:56:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad to hear that our staff provided excellent customer service. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "12de9e70-6b7a-437a-8442-20b396514621",
"author": "Ed Phelps",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXqzbPOWNNCYh-Jzdaeq1eYtIX5rYz1tudHaHK016Cvryhg_-a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Convenient spot, clean, well lit, and staff has been helpful in every interaction.Thanks, Maricela!",
"date": "2024-12-06T23:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "075947d4-b7a9-4806-a018-82df37c6a0fb",
"author": "Melissa Krchma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrM0iJWqGKKqKoQ9JIzfdwxzTx307gnkOYBMdsviohsUXzyiS3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to work with—great service, clean facility, easy to access",
"date": "2024-11-25T16:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with great service and a clean facility. Thank you for your review.",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "4d9cad61-3fa9-4a5f-a682-2c5608af1cfe",
"author": "Crystal Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEFGuzsLorKr3eUJyNzpvgLpOA3I4aFV-uKEC6ZLKmnVmcdWm9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-24T05:14:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Crystal. Your rating means so much to us!",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e314182-6fcb-40df-9128-e4c00b07ca7c",
"author": "Michael Mosher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcFIdUdj3aHUCY5uu8lI18NpOoeepHgaEA6ftMDmhVhqHfwEFDHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-22T20:29:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Michael! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:36:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aebc822b-044c-41d5-a47e-2193efc9a087",
"author": "d johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgwJ6aWQC-1ZlsnxzhX5n9guRrZQHDJ5gk01Po1TJAmvXvPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a good first time experience.At the 1300 n locations Thanks to the young lady’s that help me they were very helpful.will recommend to anyone looking to rent space.",
"date": "2024-11-22T20:07:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience at our 1300 N location. Thank you for recommending us!",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c7a13b0-1306-41b8-82e1-59a4ea4a2ea1",
"author": "Derrick Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWj3XNW3Yh9I85T2eMjJmosp-U9Zsy_A4e9aoWMVeR0Is70g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The customer service reps were friendly and all around awesome. Marisela, Lety and Jessica were a pleasure",
"date": "2024-11-15T21:18:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Marisela, Lety, and Jessica provided excellent customer service. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ecb391e6-0254-491b-b5fd-1ab70e860e2d",
"author": "Ben Balser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJByQBOalFfo6DMo4I_C3pe7xMb4TZBCGlzd8V5HyTsMkBhvXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica waa a great help in selecting a unit that for my needs. Facility is clean and comfortable, which is very appreciated. Thank you!",
"date": "2024-11-14T16:38:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with Jessica and our facility. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "f9be1fa9-67ab-49c1-949f-5df13bf27fd2",
"author": "Antwan Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFsT9U7mUJ2Xq0l3HxW4CvjG222bNuUGzHZainv5DuasTsXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Spaces are clean and staff is helpful. My items have been safe for years no theft no break-ins. 👌🏼",
"date": "2024-11-13T00:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "547098b7-6fb1-454a-8794-dbb98bb2f57c",
"author": "Donovan Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJaCTs7JHlBb7IiZvo_Yv6Ae9_rsVEOl6Qq66c8opjR3Iy5bqR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just popped into extra storage to ask some questions about a potential unit and the women up front, I believe their names were Patrice and Jessica were super helpful with great energy!!!",
"date": "2024-11-09T17:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that Patrice and Jessica were able to assist you with great energy.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d1e16ff-3eb3-45e6-9c15-8e2de3e2d677",
"author": "Cleber Titan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAH6NMM3ntyLPbJfQ0qIWUgMw-qeYTfP-SWHsrFy4uwi_5Cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela Navarrete",
"date": "2024-11-04T15:40:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear you had a positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3ef150c-1a71-463f-825e-5a9d03de505d",
"author": "Jorge Gallardo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeOd1DhEbgoQ_IqlpEXIq6ORKDj-zDqOAcfVKx0EfZhEd9Ow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Maricela was very helpful.",
"date": "2024-11-02T20:53:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Maricela was very helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c3970531-8c61-487c-a3a2-988f427567c1",
"author": "Juan Gallardo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLVlReOAt0B2BqTp2H08oDnA3fyl1ks9jIMTrl13FkGxImKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T20:53:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Juan. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90f65821-7f69-4d20-af7b-9e676f2866c6",
"author": "Chris Cooledge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsjSBU76sNH3LFdyQ1M_Uwc3olEJisMmPg7w8GOE3D3WdvsQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Terrific service at the 1300 N Ashland location. Very accommodating staff with quick service. I’d recommend. Specifically, Marsala and Patrice have been stellar at accommodating my move out. 5 stars!",
"date": "2024-10-17T14:43:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback! Thank you for recognizing our staff at the 1300 N Ashland location.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06ffa7d5-1dbd-4209-9389-aca470562de4",
"author": "Peter Bontekoe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICxQtxhas3V0nyXY6IEhExT3nKQJZSza96_cBgoo6v4ctUag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone in the office is very helpful, knowledgeable, and courteous.",
"date": "2024-10-15T19:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Peter Bontekoe. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8335b752-98fd-4b73-9406-db17fd839520",
"author": "Sergio Cervantes Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTRisssPXnw5q1IxJATqFUR9cJ853rQRxHrgMfOcWMzTy8JL0Q8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and clean",
"date": "2024-10-15T16:33:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our facility very friendly and clean. Thank you for the positive feedback.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c6db81d8-81bd-4dec-9a40-514099838d4b",
"author": "Eric Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjgU0534soTT0I4GihvY6C0LYBbWxerkMTE1dInaipYL_4IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would like to say Jessica was so helpful yesterday helping me get a storage unit, very professional. Excellent customer service. I truly enjoyed my encounter with her yesterday! Great job Jessica!",
"date": "2024-10-15T16:22:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Eric! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4cb5a2a5-d08a-4fc6-b5a0-2fb6bd2000e0",
"author": "Jonathan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL66ZQGfbqX7-Hu8OQYU7HR0o-Gp9bCGLkEBtBzwqfK3XW4jQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience and prices!",
"date": "2024-10-15T16:13:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4f9bc6d4-043d-46a3-9d90-1a38db0251e0",
"author": "Virginia Uriostegui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrPNSTdpja9DDRpE0tWAUMaXm7qdGkjtxVfK3c5CRf6Ih2RLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-15T15:00:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Virginia, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b0c88d7-ad8d-4fe1-8b38-0fd7af0b0bc5",
"author": "Davion Meredith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMYbj0AdEwfQueuw2rvmMvrXmGPfoZyn5JMeboz9K0uW4Agg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice, jessica & marisela were very professional",
"date": "2024-10-12T17:59:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Davion. We deeply respect your kind words about Patrice, Jessica, and Marisela.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "beadeaa3-f71f-44f5-b134-8a83be81e192",
"author": "Khadijah Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWhJxpzsROBC6cCFQ8B2q6y4It51dtfofUO0vz-wvKI54A2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service attendants was very nice and wholesome",
"date": "2024-10-12T17:52:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are thrilled to hear that you had a great experience with our customer service attendants. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b81955c1-4de8-4cfb-9e82-63631546bd3d",
"author": "Marquis Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTAwdsxXxt9flsDkjRiafT9Tbkg44mYDcgfKshFUbQTjufmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2024-10-12T17:50:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. Great customer service is our top priority at Extra Space Storage.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c65f681-5bf3-492f-bf19-e8307fb5c613",
"author": "Jordan Gold",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLaRFRqkUQkrBq5yXzTRJFihTfS21lqFiPm3Tq2po4YvZHvNL7QA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean facility, easy to access, great rates. Marisela was a delight!",
"date": "2024-10-12T17:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you immensely for your kind words, Jordan Gold.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1ba82404-3003-4fa4-b734-3c91ce18c5eb",
"author": "Nathaniel Zuniga",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfT_qWlZIgeWQgYe-0sHEfYzUBvJ12feijeS5ccJqUD6A8Phn1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-10T19:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Nathaniel! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:39:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "809c2976-3a03-4893-bdb9-0c701736909c",
"author": "Matthew Henties",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5ojRtJsD0h7HRWc6iBxWdFiSGTbnHqXfi0eo0IZ13_2CWig=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent move in. Great communication and problem solving.",
"date": "2024-10-08T22:39:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear about your excellent move in experience. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2217ec68-7f27-4351-80b3-8e45a08a241f",
"author": "Noel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFUK06xh1Zb3hDVPod1ayq1NObrGyNZNhR0AwOBEhnc3_bEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Marisela and Ivette showing me units and signing me up.",
"date": "2024-10-08T19:23:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re glad you chose Extra Space, Noel. We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2020-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a2268d2-6928-4378-9df4-fdf01cc8abdb",
"author": "Angelo Mercado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlz5nJBshTq2mXrYsNrjzdwHJDZMEtpdaqlNwJh6zS4lkibho=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is very friendly and helpful and storage is very clean. The staff ready to answer your question and help you right away",
"date": "2024-10-04T17:44:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Angelo! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your self-storage needs. Stop by the office if you need anything!",
"replyDate": "2021-07-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c00d1275-f3b6-4367-a96b-42d15cbcefe0",
"author": "Andre Thomas (PAYPAMAN)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfYKLOkKDY-hrNfZ7E-5c3_x5fLt0c37zdPKI8wQahebEdosnJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela Navarrete changed my life it’s rare that you find this level of service thank you",
"date": "2024-09-30T22:49:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words. We are thrilled to hear that Marisela provided exceptional service.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70dbb42d-7dea-4d0e-a2e9-ca8ddb22a3d3",
"author": "Madison Lang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRn1aMheB5u_OUJYzpFl1nveOvQbNKV2udCmmIPvyVu1yYkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-27T20:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Madison! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "523530be-b7e3-47e0-ac1f-4c638f7691d6",
"author": "Clifton Hinds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2gQ4t2hw0AqCwA3cOf8UbRS8qfxp975IpGUWgxOd2tYatBr8K=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently had a great experience with the staff at Extra Space Storage on 1300 N Ashland. They were friendly, knowledgeable, and really went above and beyond to help me find the right storage unit for my needs. The facility was clean and well-maintained, which gave me peace of mind. I appreciated their clear communication throughout the process. Overall, I highly recommend this location for anyone looking for storage solutions!",
"date": "2024-09-27T14:41:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Clifton! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ca349a6c-c9d1-4250-9472-7c3f953f7691",
"author": "Alex Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9mLrl4YwiCkmaW1BIKtcYowJV7wsCwZgBfczexn36G5KKYS90=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place is clean, secure. It’s nice to be able to drive into the loading area. Plus it’s a convenient location in a shopping center.",
"date": "2024-09-27T14:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you found our storage facility clean, secure, and conveniently located in a shopping center. Thank you for sharing your positive experience, Alex Torres.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "956fc50b-9a90-4cde-bb04-aa30dbddd04d",
"author": "Nabil Loudani",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIzMOFomhyKratJ0pR9Sz_gMks4IT4-g2PpknId3sDbU5Y9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very cleen and grat service",
"date": "2024-09-11T22:08:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad to hear you had a great experience with our clean facility and excellent service.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0237b4a4-30a8-4bc9-b85e-e50be204c3f6",
"author": "Mopar Jerry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH4CiTzgkkjuUHwoSHNkweUKZYAN8bUHnshK9UiqiRcEST=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean nice friendly service",
"date": "2024-09-11T22:07:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear you found our storage facility very clean with nice friendly service. Thank you for your feedback!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8d7412b7-978d-4c7f-8bb4-498bbc9cdfb6",
"author": "Jemiya Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDH2afB8ES-0bDa_fBZDGO1P1uUdyVG9CSlD3AVesZhcSBEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is Very patient , helpful , and understanding! Thanks girly!",
"date": "2024-09-07T14:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Jessica was patient, helpful, and understanding! Thank you for sharing your experience, Jemiya Gray.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "adeca10c-7cd4-461b-b492-fb58a270d9d3",
"author": "Ashley Whitlock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXD3gDVLxHJ3y0-p3obhHjExnqMj2dJqQj7nu__FmPj1gT7o1jz=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had a great experience at this storage facility, and I want to give a special shoutout to Jessica Diaz. She’s been incredibly helpful and attentive throughout my time here. Whether it was answering my questions or making sure everything was running smoothly, Jessica always went above and beyond. Her professionalism made the entire process stress-free. I highly recommend this facility, thanks in large part to the excellent service provided by Jessica.",
"date": "2024-09-04T18:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your great experience at our storage facility. Thank you for recognizing Jessica's exceptional service!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e9fc7a2-5d46-47ac-9db4-c91967a75c13",
"author": "HANK MORENO",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW12D1i0warC3wIZ8Sv0N0Z55vEU-TIQVKeqLs0072Iv8-UuNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Diaz made my dia perfect!",
"date": "2024-09-04T18:26:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Ms. Diaz made your day perfect!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a0053fc-9d4e-4f0e-8403-885b77293c4d",
"author": "David Corp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUknroyRbKsnC1YfvxV5vAm44cEOh5hciO42SF7D-HiBN5RQ_UT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service and helped ensure i got the right deal for pricing! Very clean and friendly staff",
"date": "2024-09-03T16:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your amazing experience with our customer service and pricing! Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "091ded74-83f4-4361-ba56-2ceb67ed5abe",
"author": "Claudia Del Toro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3ZLc731c4Q9QaNHslt62ryHe4HkiHS9QHyuqcFwx8P-iJZCHT=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had great experiences with the associates in this branch. They are very helpful specially Maricela, she answered all the questions.",
"date": "2024-08-31T17:48:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experiences with our associates, especially Maricela. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4f284a4e-67b2-4a70-ad34-fad25182d428",
"author": "Josh Weis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRbY_vp0z35qrOpErCCMzuKU2ERduQaG6JodGM0BjsGX0Hrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been with extraspace for several years and never had any issues! They always communicated with me and honestly their in and out policies are great and they have great temperature controlled units. Marisela was extremely helpful in particular on a number of things!",
"date": "2024-08-31T17:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback, Josh! We're glad to hear that you've had a great experience with our temperature-controlled units and our team member Marisela. Thank you for sharing your experience!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5429c674-ef13-410e-91a3-d13445c6c01c",
"author": "gustavo sosa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTCyY-pvxN8bUynzmmOJ-gvAx9cDBupXx47fJyrW8dMz0KPuIP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Maricela was extremely helpful !!!!",
"date": "2024-08-31T17:43:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Gustavo Sosa! We are glad to hear that Maricela was extremely helpful.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a75db1e5-aea5-407d-888a-99019ffa6cbb",
"author": "Nathan Conrad H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSzyEsyUlirOGdIhdMBM8UTxZ2c1FZ4gDy7ndGuQds6JDtYFk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Maricela go above and beyond to take care of their customers! I would highly recommend this ExtraSpace storage based on them alone. Great people to work and do business with.",
"date": "2024-08-30T20:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Jessica and Maricela is greatly appreciated. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "125d570c-2eba-4020-b55b-2df0928d060a",
"author": "Gordon Schultz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnGzvT7TlfvnFyna7aTbF6SmvguZppzLsVg3Qh6ApUSPUaPVGJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was amazing. She clearly explained everything to me effectively and made sure my move in process was super easy. Great experience here!",
"date": "2024-08-30T15:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Jessica's exceptional service is truly commendable. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f8b35db-bd20-4d8e-b3bf-df83ead2a89c",
"author": "Gabriel Braaten-Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQUb2rRAC0_UVQyq2qrTYsAW1NR4MwSf8CYH2IsyFoyAgwMh4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very helpful. She walked me through the process and answered all of my questions clearly. The storage space itself is nice and clean. Recommend!",
"date": "2024-08-29T19:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Gabriel Braaten-Lee! We're glad to hear that Jessica was helpful and that you found the storage space nice and clean. We appreciate your recommendation.",
"replyDate": "2025-07-10T00:40:16.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7077c842-9129-4a68-890f-00156e45964f",
"author": "SP",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJF3Okn8CuUOZOE7gwmAsvULhPJtkzOxtDFyrMBchWL8vlRBQI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very nice and helpful. I would highly recommend.",
"date": "2024-08-26T14:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, SP! We are thrilled to hear that Jessica was very nice and helpful. We appreciate your recommendation.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ccb31e7f-8af1-43a4-8ec3-e3bcd9478758",
"author": "Bob “mob boss” Moss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlS1aZTGZ9HEQ6xyu7jieb2cyfi1lfWEiYuLMzzia5Gazb9D_x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is awesome. She's incredibly efficient, and super helpful. First time I was in here, she had to handle a long line of some unfriendly folks and was still able to keep a friendly attitude while helping me. Incredibly informative, friendly, and made what is normally a nightmare for booking last minute storage space into an easy transaction. Thank you.",
"date": "2024-08-24T18:16:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience with Jessica. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2602132f-32e4-471d-a26a-009d60d210ee",
"author": "Mitchell Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHlzWvDKs8cRd97wyKVCM6oTtX7ZHGzjaV6ApD51ZSSjDMbQD4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people at extra space storage were so helpful and aware of my situation. I am thankful for the smooth move in they helped me with.",
"date": "2024-08-23T21:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage is greatly appreciated. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e856791d-41d4-4900-b3a4-7b047a47d4dc",
"author": "Samantha Ditore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-xpZMJEKa5T9PhGzMkjvZMrSN-2jami-tUztdHpFYWGgnYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was so great! Super patient with all of my questions and provided tons of extra info. She also had other customers during our interaction and handled it all with ease.",
"date": "2024-08-21T21:11:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Jessica is appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4b43400c-90c4-4717-a014-82a28d47a717",
"author": "PROTOTYPE AK47",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6zIG1vyuZj-4re--ZdmcXo1JDpA2udF7X9e_hUO6naD1duy3H5Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-20T22:35:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Prototype! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ac4124d-4dab-45a8-8a3d-6782cd5b607a",
"author": "Gisela Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8WZZPP8h6A8GpgHNZCiPYHmhJAqnLhVKioof6RTQ6h8hBpgc=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved the service I received from Merisela Navarrete. She explained everything step by step and recommended the most appropriate space for my needs. I highly recommend this place! Thank you!",
"date": "2024-08-14T16:01:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that Merisela Navarrete provided you with excellent service and helped you find the right storage space. We appreciate your recommendation!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0f602f94-b765-4135-8bec-b0f8f71fe4ac",
"author": "Felicia Vaxter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJApWwX1HQai4Stn40k7oUSA28NFQUAy7RzjOhXnC9FgC2gOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-31T11:46:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Felicia, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "00932e90-69b9-4ef8-839d-2c2e66f1d48a",
"author": "Sanjana Persis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR5emnxnNyS-AnO_zNLzZtkmucCKqCZRjzBB-5Ble4XOQ0nPRa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was really patient in showing us all the options we need\nWe really loved the service",
"date": "2024-07-30T17:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that Jessica was patient in showing you all the options you need. Thank you for sharing your positive experience.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3adc9060-396f-4378-a470-3a9504d0ea3b",
"author": "Lily D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJznWcOYMjYQuKsxmfFOgbhoYuVEfBmkhCgndVX8faZdPC_Nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, clean and multiple units to choose from. The manager Jessica was very professional and friendly. She helped me decide on a unit that was best suited for my needs. Highly recommend this location.",
"date": "2024-07-27T21:58:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Lily D! We're glad to hear you had a great experience at our Extra Space Storage location.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b1db3511-0a46-4b84-a7aa-acb99e5c135b",
"author": "Chris Spaulding",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnKsBEAfJIhxQNN9yAOMhjGx5BPHPuJYqfR__xm7OfKFwHSj_J8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cleanest site you’ll have the pleasure of storing your junk, very convenient location, and friendly staff. Joy made my check-out process easy and delightful!",
"date": "2024-07-27T21:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is appreciated. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "192ec0f1-51c7-4b4e-9217-d0fe825f2a23",
"author": "Ana Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh-qmfYse_F_m-LjF5ykBjJtTesttmTytveNludx1EJgMiQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joy was very helpful is assisting my brother and I searching and accessing our unit.",
"date": "2024-07-27T21:00:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Joy was very helpful in assisting you and your brother with your unit. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3674455d-7fd6-4c24-b7fe-698487b431e6",
"author": "Eduardo Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtdsLhkTQP-gm0w-PTthpm-ennDeUz4xg_io_WW4oAWxhchQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service. Front desk was very welcoming!",
"date": "2024-07-27T20:48:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8cf93a6-13a3-460a-9763-2ca9b4c166ae",
"author": "Andres Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOluTNqv7khr-XLg7B55hxEYdCVw5lOA5-TZ3DwzNZUdvVlg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-27T19:52:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Andres! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6527f6d5-b301-4631-b1a1-35a589dde5cc",
"author": "rashad Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhCtdiwXoKZERJ_hpiAqr8fV8_JcRh6xds3cAfYwJx6pBXqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Walked in and was inquiring about sizes and prices. Jessica was very pleasant to work with, very professional and informative. She walked me to view some spaces and was kind. Great customer service.",
"date": "2024-07-27T17:04:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Jessica. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ebef6b09-985a-4f37-9fa7-bfc68afc6640",
"author": "Randall Irwin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh74PjNC_nW8UrOcQ2jaU1QMOpnlpAlSKSv1L3_rkoc_pR3bJVbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service, they work with you, answer questions and make you feel like an individual not just a client. I may sound like a generated review, but it's true. Everyone is helpful especially Jessica.",
"date": "2024-07-26T22:40:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience with our customer service team, especially Jessica. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e933560d-f586-4399-a7b7-6b1c20c916ff",
"author": "Irene Punnoose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDIw-itH5hZ--ikAPI-Cyq0g8HavAwKAz2ZGkEHxS1G4S47Gw5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marcus was so easy to work with! Explained every step in detail. I’m very happy with the service :)",
"date": "2024-07-23T21:33:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Marcus provided excellent service. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ffcaac4-b11c-4b4c-84bf-4519cbaf18cf",
"author": "William Blumenthal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-3abt7zuq5pSNksO143Kz-i2hapFMLhP9v1hcD_JodaLVpQQu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Enjoy the experience! Very dependable storage for the right price!",
"date": "2024-07-16T22:15:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you had a great experience with our storage facility. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "72e91c2b-af2e-475c-97b9-d73c71c14145",
"author": "Katie Bigelow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUcTIqJWvKVR5RKnuF3s15i9n3_OUIFQSK-VCSSkos6BgtBNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela and Christopher were super helpful, we went in to see a couple of different unit sizes and they were super transparent about the differences between the walk in rates and online rates and how we could maximize savings. Facility itself feels safe, clean and is well lit! Got unit same day!",
"date": "2024-07-13T16:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear Marisela and Christopher were helpful and transparent about rates. It's great that you found our facility safe, clean, and well-lit. Thank you for choosing Extra Space Storage and sharing your positive experience!",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "02e4cde2-35e1-4252-9dbd-83ae50ff6b3a",
"author": "DeBrence McClain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF_vKD-XvQeZx26W6sQln0iJiAiLzyCg2GYFEZmgw94f_zfdJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2024-07-11T23:14:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you received excellent service. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6902294e-c74e-4463-a362-7245ce0b688e",
"author": "Gabriella Bonamici",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDx3PHFszHByx4OOLmF_zQpRidy3GhtjMbY9dOfDdyUgUrwQ4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-03T17:45:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a positive experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fb8648b-7bbb-4c95-9e62-fa091131cfa3",
"author": "Michaela Maday",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ9dbPdQlqrvFWax2AjyFiRezYPqcNKCivSNq_vIYZO12jS-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage space. I love the building staff as well. Mike + Markus have always been such a great help. They helped me get all set up with my unit and if I have any questions they are quick to respond and are very helpful. I enjoy my unit a lot and appreciate the staff here. Thank you Markus + Mike!",
"date": "2024-07-02T17:15:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michaela, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff",
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],
"sentiment": "positive"
},
{
"id": "23bed1f0-ee5f-467e-adf6-be0b16c4ccd0",
"author": "Victoria De Bella",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXt9RGqVERTIIovq8739DaUPR4SKUyYVM8gHdf8SoHQwNb2HnIY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went in to grab packing merchandise and assistant store manager, Jessica Diaz was very helpful and friendly. Thank you!",
"date": "2024-06-29T21:13:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words about our assistant store manager, Jessica Diaz. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4ac97fd6-da3b-4d87-b4a0-a5f57f79e653",
"author": "Matthew Roy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoqjdF2ovnnqpmCyTXKy2n91L2rJbqArizCUb9iKxNUp_mDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-27T17:26:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Matthew! We are grateful for customers like you. ",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bb38240-ef1a-4068-b24b-2bd4031b0a6d",
"author": "Nicholas Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3vPSpNfpQ5ziPhCbnVdotPYi6lXB5kFOs77uiVhqD1LW7ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-25T20:44:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear you had a positive experience with us. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2a18218-a44b-4bdb-b95d-24052db4f4b6",
"author": "Elio Padilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiP2a-XTvFgkxGo_xUECVR7SLzTFE7ie8FkasdPEwKHJD6S8o1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I absolutely recommend ExtraSpace Storage in Ashland Avenue. The building is always clean, easy access and I feel very secured while moving things in my storage. I specifically appreciate the friendly and professional help from Jessica at the customer desk!",
"date": "2024-06-20T17:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had a positive experience at ExtraSpace Storage on Ashland Avenue. Thank you for recommending us and for acknowledging Jessica's friendly and professional help. We appreciate your feedback!",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f1563c22-44c8-4e6c-b9c9-9cfe5232f6c1",
"author": "Benjamin Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPw3NgoROI-nHaRb_qLLQuaBBsVnyZGq81qh3-yzojkQDw6po7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and were able to work with me on the rate.",
"date": "2024-06-18T12:29:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Benjamin. We're honored to have been able to work with you on the rate.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "06fb80b6-ee07-4a0f-87b2-e94e140520e3",
"author": "eric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTYcPEfT2hDo9C0ez7YhSBqGnIGzw8xGH84Hb2rSUTxihKZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Front desk was helpful getting the unit reserved and worked with us to find the right unit for our needs - thanks!",
"date": "2024-06-15T19:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that our front desk was helpful in finding the right unit for your needs. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "487c1b2c-969c-4b37-b995-915a990b8048",
"author": "Michael Gies",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhoy7pl1el3au2c1xz-7PCcaK8h8w_KaJUHyR3rH2cNvVnYRI31Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-15T14:58:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michael! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ef535f3-0ce9-49d6-a145-da8ca096749f",
"author": "Dan Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7Qkh7p9RfFl9pDB8OAy_9CZ9SLBalmXeR0XOYFMuuckA0w9E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-07T17:55:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dan! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "680d1009-3301-455b-ae3c-944478f0ace0",
"author": "Sam LeBlanc",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9QXPd3lF-3nX2OGyXxPmJOfcU2OVHCOxf3NIITEg4teRyTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Marisela for helping us getting both units and making sure everything inside was cleaned up for us!",
"date": "2024-06-07T16:21:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Sam! We are thrilled to hear that Marisela provided excellent service in getting your units set up and cleaned. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f1405ea6-4e25-465e-b930-b6d34ff82bd1",
"author": "Hyonjoon Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG56RuieiLraHob1szjjzqsePBgRFreE9zWh1Q52GkbtJgNcKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-05T20:02:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating, Hyonjoon. We appreciate your feedback.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c43097fc-d4c9-43da-83a7-2a061110e992",
"author": "Nahome Haregot",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEbFucF_Re-svVbH278HER1huljM_mQ-6mhG5pJcMuGyXbdOk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great moving experience, Marisela and Jessica were very helpful!",
"date": "2024-05-21T17:27:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're glad to hear that Marisela and Jessica were able to provide you with a great moving experience. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6d6785e2-30d2-4ca2-87b4-99ee2eed7acb",
"author": "alexis dean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3GzAbXnTd_6CnxywnYW7pFsp76HCVxxT8TaCadrfb3nwlW8vylw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2024-05-20T14:58:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Great service! Thank you for taking the time to share your positive experience with us. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37fcf899-808c-47b3-b100-8a278f64641c",
"author": "Sharee Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3kTJKXazSaIzwI3ZJ-McA4Px65wH3_QnWOOutY43hsmJd-x0PvQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cleanest storage unit I have EVER seen. Like even smells nice, clean floors. Marisela was AMAZING!!! So very kind and helpful.",
"date": "2024-05-17T22:32:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words and are thrilled to hear about your positive experience with Marisela and our clean storage units. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "42668058-2a04-4717-9fef-d71ee32f1130",
"author": "Jack Galobich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkVtbswSO_9v1fNGxy2iRP1tvdyXyxCBQ8eVza_J-PVqVDFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is the best! Such a great help both her and the whole team.",
"date": "2024-05-16T18:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that Jessica and our team were able to provide you with great help.",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53f9362b-f5a5-4aca-a65e-5af32dfcb627",
"author": "Sam Harmelech",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXTHtjzkSiDI7wc5VEsOjW8CZTkDcqtYFzM3m3h9FbigA7og=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica was so helpful and easy to work with. She helped me get exactly what I needed for storage and found me a fair price and space. Highly recommend going here and working with Jessica!",
"date": "2024-05-10T16:28:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sam, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jessica! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "37d71072-d4f9-42bb-b6c4-3ac0e8d1d833",
"author": "MIchelle Hardesty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9qZ1Y7ATAxt21ndsucXuIQHmWghBD42T9zFpcaCfoPDx9wg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica, Daniel, Marisela were amazing. So helpful and really look out for their customers.",
"date": "2024-05-07T15:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Jessica, Daniel, Marisela are great too! Thanks for the positive review, Michelle. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T00:40:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "990adc85-8381-481e-a85b-aa101c57f8a6",
"author": "jampier _787",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsRZJ-SlqD9ZjhbVkKta6pEiHHnrnLSOOqtgS1k0Hn-ORER7PN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-06T15:22:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jampier! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff815e9f-f78b-4d83-9365-b7a4e4faf144",
"author": "Chantelie Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3vqFaR_cjk1iCdQPleH5UmmhtwtEX1fDfqM0UdP9cG1qwOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "excellent customer service",
"date": "2024-04-29T22:46:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chantelie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc6cc489-ef92-486d-8c50-b317cc5da8da",
"author": "Shelby Pollard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLSSm1BmXM6TWoHaOrAxezNn005NW8cPFXqmRL7c1v3q_Uayg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very helpful when we were in a really tough spot. Thank you!!",
"date": "2024-04-29T15:14:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shelby. We're glad Jessica was able to assist you during a difficult time. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c07d6322-c370-4325-9233-1d23f95f3c19",
"author": "Rocio Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5hizduUv4AFMOOI5TusIbNDvFAyzds5uuh11mSqsqS8JVow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-27T18:49:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rocio, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6e76545-103c-4c94-9418-9b4781b73de8",
"author": "Norberto Guerra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-FuNw3nUN3dl-zorHH9v_aM4ycqNuH6V3gOFkKcLXx7Btrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was awesome!!! Definitely 5 stars",
"date": "2024-04-27T18:48:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Norberto, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jessica! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4eeb1e98-ff16-4261-9cc6-cbe6190dc5b6",
"author": "Payton Murillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBA_onV_GzYyNmjqtj1eO48AtBfZ05SeQHX0c7KFp_mLEbSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was amazing and very helpful!",
"date": "2024-04-26T16:36:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Jessica is great too! Thanks for the positive review, Payton. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "944a66a0-1b83-4721-a751-2a7620e4965f",
"author": "William Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXe_Z02WjR9HG85zkveyI3-UTaDGcK1GIcWtL6_mhf2loqMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pure joy and ecstasy, there’s only love in this place",
"date": "2024-04-26T16:36:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, William. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7479ec50-dc3c-4c06-b94d-33da0a1b13ef",
"author": "Darryl Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxlYq6Ri99L70xpOPsOZD2fgO3OFS1v7-CZeTJpsWMvq8DxfheBQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica has great customer service, and a great smile! She helped me out with the proper sized unit. I appreciate her and the Extra Space team for a nice clean space and friendly environment!",
"date": "2024-04-25T21:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darryl, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jessica! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "48ef97d2-ad79-42e2-a872-c2021e5d1f45",
"author": "Kyle K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITTIc2-LVDNYUnV1vE4dNujLJ3gGVGV7iVbD9nIRUsoxEfaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela was well informed and provided me with all the information I needed!",
"date": "2024-04-24T21:08:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyle, thanks so much for your review! We are thrilled to hear your experience with Marisela was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1ff15e3-778e-473e-b696-0c0afffb75cb",
"author": "Danny Zahos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkQd3TXYWZ5pR3XABxWUVj_05kbuU9B1zGsDgx6KMM21Ze7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have used this location for a few years now and the service is always top notch. The facility is clean and well kept as well. 10/10 would recommend. Thanks to the staff for all the hospitality and positive energy!",
"date": "2024-04-11T16:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Danny, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "48c8b3f1-2b18-4f7f-8253-85d9ad9e7da2",
"author": "victor torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4OihV_UvslTpgqEV2FyU2ABjObXsSMqPkLUUz-m3yNmJRdvuxXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T22:35:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Victor. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5dba58b3-e789-49b3-b678-c69c85538b73",
"author": "Ronald Kaminsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuqPuTEXMj5IxPi5e5nTRQ8iGucSNUONgm5Gr_xfow0JyQwFGO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This Space is the best! I was so fortunate to be assisted by Jessica. She was totally amazing! Jessica showed me as many sizes as I needed to see and explained everything in a clear and concise manner. Besides showing me many spaces, she also took time to show me and verbally explain the best route to my belongings new home. Jessica was helpful, friendly, communicative and understanding. Thanks ESS for Jessica and beautiful, safe spot!",
"date": "2024-04-08T13:52:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ronald, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jessica! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1a3d0b56-6ee5-4f06-a5d8-cab5c44f2dbe",
"author": "Raul Macdaleon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXi6tX_UrsDiPc0l8EKQzgP8W1RrrHoGpoNMDJ-SiWHh_bWhdL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2024-03-31T00:50:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Raul. We are thrilled you had a great experience with Extra Space Storage. Please call (773) 598-5330 if you have any questions. ",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "547c7f3b-c8be-4c0e-a101-40aa06f7445a",
"author": "Kay Visuals",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7uBm-bjK26rYQi94CemS1LGGl7AoSAwjHFEEJjkaHTLz4NbE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Marisela at Extra Space Storage provided exceptional service, demonstrating a perfect blend of professionalism and warmth. Her dedication to addressing my storage needs with efficiency and care made the entire process seamless and enjoyable.",
"date": "2024-03-30T14:30:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Marisela at Extra Space Storage! Thank you for taking the time to share your feedback. Don’t hesitate to stop by the office if you need anything. ",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21ae09d6-2fea-4b3a-b8fc-87527497f2f4",
"author": "Tiwana Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0peOu9o7ENeTjGG0cxh5KyBSfWfqEgvochGDj5l_cygiVTw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-29T19:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Tiwana! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4dff61e-8481-407b-83ce-1b121349be7f",
"author": "Billy Griffis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr2Cxfe63CFxH0qOgW8rBwzjGYRjVULDEo3B_vuD_0DjpBMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-26T22:30:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Billy! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3c473ee-c934-4b6b-9234-6c8b5547ac06",
"author": "LenoraA Whiteside",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7ze73GaQlUDg1vXfS684N-YeEPCr2KFKuKYhANZ5a9GaXp6fkNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and bright! Staff was polite and professional. Thanks you all☺️",
"date": "2024-03-24T20:03:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lenora! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "91d7500d-961a-4d37-8374-2c9edd4b6aa1",
"author": "John Tate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCt0iYaXm3dYO_wfPvaDQLQCqTcCkKKJ51V1C5YfS1f5ixHTY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!",
"date": "2024-03-23T17:10:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1dc9be4-df18-48e6-95ed-5666d05a46e0",
"author": "David Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvaa7j2yJiMwS33UYnz-6kgDjLZ_RhSszjBikx_5zccbBYzFdD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place, clean timely",
"date": "2024-03-23T17:09:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e0b2e0eb-9e2f-459b-ac69-4671ac49bce0",
"author": "Josiah Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVViMPbiYbEY1KRRlGzEOkbJDfBybk41NspgJ4ZikrU-HEcXcjm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you! Sign up was easy and Marcus and team were very helpful!",
"date": "2024-03-16T16:16:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Josiah, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a887ff5-07a7-49fe-8749-6f8e9c86f679",
"author": "alvaro medrano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJgUdUiZLfbvV3wOLW15-A3O8zSxYta-xXDrGmmRW6qzpvkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Working with Marisela is always a pleasure. Thank you so much!",
"date": "2024-03-04T09:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We agree that Marisela is fantastic! Thanks for leaving a note to let them know you appreciate them, Alvaro! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03f0e21e-fc27-409c-b111-41f068a4c2b6",
"author": "Chosen One",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWItAurJF9D7oGZSy6EAnic6Y6OORBkKeLWSHwSIMjER4HQrrXH=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had problem with other storage places, from over charging me to not getting my order right. When I got to EXTRA STORAGE facility. I was greeted and treated amazing. They gave a few options on storage and monthly cost. They have good deals. And I like to give a special Thanks to Jessica 🙂 Keep up the good work.! Thanks again Extra Storage for all the help and my new found place to store my things.",
"date": "2024-02-29T21:22:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kenneth, thanks so much for your review! We are thrilled to hear your experience with Jessica was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5ccfe692-b573-4188-a399-2e02478e8172",
"author": "Nathan Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuziTcwmLNFJvO8Hee8Nnl5ioY34DIxuHwgNnGyUmQ1LH4CLUq=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Space Storage after moving from Minnesota was a pleasant one. Jessica was extremely helpful and professional. I am glad she was able to help out. 5 star service for sure.",
"date": "2024-02-29T18:56:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nathan, thanks so much for your review! We are thrilled to hear your experience with Jessica was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28f2eb39-ec03-4a85-a1a5-c5a89affe8c5",
"author": "Chicagorilla312",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX61ziYtEvcJdU-sgYqOm1Yn5BfnxKwWCsYHvaJaNq6RKxjFa60=s64-c-rp-mo-br100",
"rating": 5,
"text": "After dealing with an illegal eviction and having all of my personal items thrown out of my apartment I was more than stressed but luckily for me, Jessica at Extra Space Storage was able to help relieve some of my issues. She made the entire move process a quick and easy one. She was polite, courteous and extremely professional. I really appreciate the support and attentiveness provide by Extra Space Storage. 10 outta 10 recommend bring a friend!",
"date": "2024-02-29T18:27:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Chicagorilla312! We're so happy to hear Jessica was able to make your rental process quick and hassle-free! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3b1b89ae-f65e-4c83-8fbb-b2d2eed6c722",
"author": "Connor McKnight",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV75qwjAgzDYgUHvgNch3wAipUF0ZsbFj0YwVKZwD9Ha_7y_44=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T18:16:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Connor! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5c591d4-dbea-4672-af4f-51e3d537d5f4",
"author": "Rebecca Carvajal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOuzl7a8xqgKMahx2_gUPYexOd5b3LuTnujdwiG11vimrrIbs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T17:21:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Rebecca! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (773) 598-5330 if you ever need anything. ",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41cbf3fd-ab10-4490-a2f5-17191d856fd6",
"author": "sarah mcgibbon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLadjeorp30HoxOcf5UnIfHsX1g5m28Vucpeum-drtQRtoa9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was extremely patient and helpful!",
"date": "2024-02-28T21:42:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sarah. We're glad Jessica was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d63ed28b-ab86-4777-b5f2-ea4a4d354c6c",
"author": "Jannette Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWH2vtBrO9qARNxPuY6KPcOGcaeUrYt_yG5A21MIWdSrf5sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Their worker Jessica I believe her name was if not, my apologies! She was very helpful! Great customer service. Helped me with no problem!",
"date": "2024-02-28T16:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jannette, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jessica! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "355ea8d5-087e-4827-b678-b9ab0b4e5426",
"author": "Derek Nielsen (Derek Nielsen Photography)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWl50TFo9M7wuqW06svrPrj6UwmW4eIx10SW_WDTi4b5ZUuvI0uMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Desk help was amazing. Very friendly and informative. Way too many hidden fees...admin fee is garbage. It's us paying you to do your job. Corporate America at its best",
"date": "2024-02-19T20:12:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Derek, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "42a92dde-7119-4d7f-9a7f-174bfe6ee908",
"author": "Wilmer Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8NZmxFihAz7KslBryh2aDk9JXYEwGt1QOcBZSVBECpX3My8Pm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. I enjoy the staff very kind and helpful people",
"date": "2024-02-09T20:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Wilmer! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43adb767-e458-40f9-8a41-dca94c94d1fa",
"author": "Jeff Chenoweth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF1H85ozSKnB21y_b2AgqmCKU6p2ljo8XFdNlI-YjcyYZtSmd_Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are super friendly and helpful (Marycella and Jessica are rock stars!) and it’s a super clean, super secure facility.",
"date": "2024-02-09T20:03:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeff, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marycella and Jessica! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a7cc0724-80fd-4eed-bfac-114a8dcc60cd",
"author": "Matt Mcclay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfTnaMuU8gHua4wSjpVugr_XeiQOSg5dm_3sJDxxxOvjdnjcByGg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Clean! Load / unload lanes are not ideal.",
"date": "2024-01-30T14:51:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "db533794-1b4c-4f75-96c6-aa86321b2813",
"author": "Matthew Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrtD1EfINDqidIvcLVZRbsfPZ7jXmFrw_YcwM3EVt3VnaI9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Smooth move in. Mike was very helpful!",
"date": "2024-01-27T21:20:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matthew. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df3a4746-83f9-4f91-9d63-3832019fe1da",
"author": "Shelby Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj9p1jsD9APPNn3-GXISRZ_z0pgdbB8k01ejQajVNu4SVORQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to rent online! And a very clean space",
"date": "2024-01-27T21:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shelby, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a0c274c1-16a2-44b2-b88e-e9662b989614",
"author": "Curtis Bernard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJtkuXcAgmuJLsrAsmXPW09G587ckaBxBncqDp8y-d348Bn3M6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-13T18:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Curtis! We're happy we could meet your self-storage needs.",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d483cd68-ae07-47bb-ad67-86c2665c6d40",
"author": "Brenna Conroy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUllbLSByaElplRKXuJO7sSC3j3__5KuwhIUvtMqrIJzKDTXhre=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-13T18:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Brenna! If you need any assistance the future feel free to stop by or call us at (773) 598-5330. ",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa0ed28c-d4c8-4d92-967d-461c9272a8ef",
"author": "Jordan Radke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFod7xOBX3xX4noSGXi8AGnxT_qtRu63Ss1HrTBCGHGeo6LDmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, been with them several years and they are helpful when needing to transfer or upgrade units!",
"date": "2024-01-09T00:29:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jordan. Call us at (773) 598-5330 if you have any questions or need assistance with your rental!",
"replyDate": "2021-07-10T00:41:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44b73463-07d4-42f7-bb84-4ff5f580ab6a",
"author": "Bridget Slevin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWd1Ln0ycIWoFehC47Dvk3d2CxcXoF93JUTcSMMhQJS3iGmPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and his assistant manager were so easy to work with. I was able to get a quote, sign up for a storage space and get my keys in less than an hour. The facility is beautiful, clean and so convenient for city living! Highly recommend!",
"date": "2024-01-05T19:28:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave us a positive review, Bridget! We're thrilled to hear that Mike and his assistant manager provided you with excellent service and made the process quick and easy. We take pride in maintaining a beautiful and clean facility for our customers. If you ever need any assistance in the future, please don't hesitate to reach out to us at (773) 598-5330. Thank you for recommending Extra Space Storage!",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6868cc12-a3ea-4f7a-bcc6-9aa3c0d30692",
"author": "Grace Eagleton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPpabLYuAkJPvcge-cPUzoU6RnnjbR-WviEf-KIc5aifGYbr8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-02T18:19:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Grace! Please stop by our office or call us at (773) 598-5330 if you have any questions. ",
"replyDate": "2024-07-10T00:41:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebebaf88-cda0-4061-adde-c2b5822630b8",
"author": "Erick Quizhpilema",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLpKZ4kOxoYcFr7EJhJVsy4jayitL8CJVUH4nyNJ7bXHrnoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-30T17:32:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Erick! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2cc0f76-0130-4421-a8da-8cbfdfd809e3",
"author": "James Hay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzyXyZ0-lYXMov2EOak_wNfR2v0P19nx-remXPAr67B3f5cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend ExtaSpace, but specifically this location. Very clean, excellent staff. In particular, Mike was very helpful on move out. My billing cycle fell the day before I moved out, he was able to help me get a full refund. 10/10 would recommend",
"date": "2023-12-29T01:44:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r
",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "54559839-35d6-4425-bbc3-39eb50e23888",
"author": "Kristan Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZcapucWHWKVjCeVSSWlYvIx31BOE3Mm0EBJMuLTAM2CfP5slL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-18T16:25:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Kristan! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ef90a9e-42ca-40c1-923e-2a8b6e49f647",
"author": "Marlena Ascher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmJYQxia2LicGUN7Kpita1SZwpabKYEruOVVP-cu0eFT4KVg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fast, efficient, competent",
"date": "2023-12-09T16:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marlena, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f00e4a97-d4c4-476e-8fbc-d15ac0f754c3",
"author": "Susanne Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFF7CsEdMyDqkGSaa7WbdHuFgeirRb_PbRbdDgA6udYWD9Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I can't speak to storing anything in the space yet, but the initial sign up process was super easy and Mike was super friendly, informative, and pragmatic. Hope the rest of my experience is just as positive.",
"date": "2023-12-06T00:01:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susanne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23960457-143c-4535-af63-5ef6220ad43a",
"author": "Kathleen Lubinsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhsnBJAR_GSLSKWnSA2kQooqS3rk738TbSf__5QPFaSQB6Rgs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great. He explained everything clearly and was very pleasant. The units are well maintained and facility is clean",
"date": "2023-12-04T23:13:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kathleen, thank you for your review! We're so happy to hear that your experience with Mike and the cleanliness of the facility has been positive! We are available at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "89e011f2-1bfc-4e80-9b01-b977976ffc4b",
"author": "Graham Lubinsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8QlOO0RIX6OzvWoxUxBDe39jVhRtHgSAyYi3igIbE_Nqq4qfQKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was fantastic. Walked us through the entire process and was very informative and helpful.",
"date": "2023-12-04T23:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Graham! We're happy Mike was able to provide a smooth rental experience. We are available at 888-storage whenever you need us!",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39af05c2-c8f7-49d1-b3d0-13d781316672",
"author": "Mahwish Ahmed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnBhfUB_XzT_fEJpMGDkENtifIjMYPoiqBV-YahRfoSHUM6Q8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-29T18:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Mahwish! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (773) 598-5330 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e51bb8f-4917-451a-8152-716303285c3f",
"author": "Janki Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZULXjcQkIEbn6GOm6irzrx5gdPITs58XBzb599ynRWU7739k0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-11-29T18:44:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Janki! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecce7af3-fd73-4be6-bf22-ac604b962eea",
"author": "David Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhzjLVCeXSbNI7Hk4Sp5cZ5fceS6IVs5pZDsCOvjLNRHz7N2Gy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-29T16:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, David! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (773) 598-5330 if you ever need anything. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0abb9aac-5fc7-4f72-b2a6-57e71d856268",
"author": "Rachel L. Lauber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAqsx8YTzer0g8RCwl5Rpb41TA2kg5HvT90_wd0PrW32-NjC8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-29T16:49:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rachel! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "969a1949-4136-4e5a-ad65-36623a55fef5",
"author": "Preston Daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfBocjiEmZ_caBwuIrafoDe50uVx8K1u8BT13IbyyrxjfOFls=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christian was very helpful in getting us the best rate and unit!",
"date": "2023-11-18T16:58:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Preston, thank you for your review. We're glad Christian was very helpful in getting you the best rate and unit! Feel free to reach out any time at 888-storage. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "68de1433-786c-474b-a474-2d0ed59f8a7b",
"author": "Jessica Herrmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVurhvPl84rUWUV_YyVcAtTohvbLh2oldhfDUMPEwU8GIRZ4dGa=s64-c-rp-mo-br100",
"rating": 5,
"text": "really helpful staff and easy process. recommend annual prepay contracts to not deal with monthly charge changes",
"date": "2023-11-09T22:37:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jessica. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3ec18dbc-15c4-4877-8986-27d362b53c3c",
"author": "Markiian Podola",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVT0QJ0c6lQh6olGc39CfA7wWn8nMgnedDLB3oKagp63Nt6pm93=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christian and Co did great handling all the questions and favors I had to ask. Very patient and professional crew. Satisfied with the staff. Prices could've been cheaper nonetheless good experience overall.",
"date": "2023-11-04T19:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Markiian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christian! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "14d332ff-8c8f-463a-8eeb-b8f782a5bc31",
"author": "Alison Klotz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC63nsRh1BQOjvp-3txB4_nJf2KmSGlofYk4fPfZARBeH8N-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-03T20:11:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Alison! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66dfb2e6-2352-4664-8a33-15d3cc726267",
"author": "Rick Whelan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu0ayQ92HD69CozLyRbFU86fste77Jx0IYBl5is1NsKP6PTmRu=s64-c-rp-mo-br100",
"rating": 5,
"text": "So so helpful!!! They were able to help me get some of my monthly payment back and were a pleasure to work with ❤️",
"date": "2023-10-28T19:38:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rick! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a70bfdaf-2c03-43b9-8968-9ba296616835",
"author": "Bret McCauley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbBMA8K0xAcVClXNeeyEHjS_LzS2owuJJcWUCy6cbSdJogUwBC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christian really helped me out. Had a few pieces of furniture accidentally taken by another tenant and he was able to find them and store it in the office until I could come get it back. Really appreciate the extra work he and Mike did for me. Thanks guys",
"date": "2023-10-25T23:34:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bret. Thank you for the 5-star review! We're so happy Christian and Mike could help you with your storage needs. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you at 888-storage!",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "79d99ca0-8c2a-4619-a3b1-cddba43df072",
"author": "David Cornelius",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiZTrctzFh3J9PrljCqovH0jM1pQclyF4YpXjkbj8H2ePwpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helped me get an alternate unit in minutes. Great customer service!",
"date": "2023-10-25T21:12:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, David! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04a9301c-7044-4709-9cb3-095c6b47ed8c",
"author": "Norma Serna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6jZAw6OwWjR_rvqHLZaPZ3r32Ok3JPAY8j-jK8TMDBSuYJUI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was so helpful in getting me the perfect space for a great price in no time!",
"date": "2023-10-23T21:59:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Norma. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e3cc97db-2f43-4598-8cc1-1fa42048b30d",
"author": "Deborah Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY7XIicKwjG6roV0sJuNGX-CAj4j7cN-NeMA1oya27-xdzRGI8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Miss Jessica was excellent explaining the details of the storage. I was very pleased and happy with her service top flight Jessica",
"date": "2023-10-21T17:44:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Jessica is great too! Thanks for the positive review, Deborah. Please give us a call at 888-storage if anything comes up! ",
"replyDate": "2024-07-10T00:41:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d20eae2-699d-4f7b-a4e3-d47e5dc3b500",
"author": "Laura Levin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaqDsVldI8NbpBbOD8WlmHcLUzEIHiLSNUBGKBvfyqbibSBcOYSg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "I'm new but the people are great, after a few months I'll be able to give a better review!!",
"date": "2023-10-19T23:38:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Laura. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c30d33d2-511a-4950-8c69-9e60441fa0f8",
"author": "Alexandre Rothlisberger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr0ZGG0RAOhdca_wb6aTIWucaG7nCAkuIOA-xz9-1gMXV0BdQ8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Been using the storage here for a few years. Very helpful and friendly people. The facility is always very clean, well lit, and easy to access.",
"date": "2023-10-16T18:22:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Alexandre! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2ede43b3-cb80-46eb-bc3f-3b4ef4fab672",
"author": "Sarah Tanoury",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7N48icu4e6RkCUDqYLD1VY9zNbJ6Ql1BkzXrcB9Bkn9WCBIJY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed some storage for the last year - everyone I’ve worked with at Extra Space was helpful and easy to work with. Accessing my unit and moving in/out was SUPER easy, with an area to pull in your car and carts to minimize the number of trips. Highly recommend!",
"date": "2023-10-14T21:09:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fd38bdbc-2cb3-45c5-a62a-e68593e8ffe1",
"author": "Bob Heyne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnk6ebkHhuYN906_cTE23X9aY_ksx-OaTBDnrVTFTpJzg_VTM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and great management, highly accommodating and friendly.",
"date": "2023-10-14T16:14:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Bob! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed143d07-2aef-4a5d-a208-937e8dd2550c",
"author": "Matthew Pozo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV_T1LiwMhDeEHZY82ZDJrhkqGlC1YowoKKT2HxQnVNPacbBu0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Jessica are the absolute best.",
"date": "2023-10-11T17:05:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Matthew! We are here for you if you need anything.",
"replyDate": "2021-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e65e77f0-4c75-49c5-9045-85cfe57ff04f",
"author": "Eric Pogue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8Ull_GggWfVBz_-90A11sXtAfAjrV_b0d1VV45b0mPVBJ1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility, friendly and knowledgeable staff.",
"date": "2023-10-11T16:58:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Eric! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive. If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "57dd2b1e-1df2-4e9a-8629-db2e9ca0015b",
"author": "Katie Bangs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBXEDnj1zMKuJK_exjaZM0F4rKmPhk5z81A-RbahEyt5T0kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-07T15:27:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Katie, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "931f8011-b880-46ad-995d-a38875410587",
"author": "Joseph Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVvXNcsHSjA-EAxXO8W6dtWEa33tpZeVh18lfp1DnLyxH5og=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience working with Mike, who happens to be the site manager for there facility. He was upfront about the pricing and the particulars of the units I was considering; I felt confident that I was fully informed throughout the entire process. Aside from the transaction itself, we had a great conversation, while discussing the amenities/services that Extra Storage offers its tenants. I highly recommend storing here, if you need some extra space (no pun intended).",
"date": "2023-10-02T23:18:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joseph, thanks so much for recommending us. We are thrilled to hear your experience with Mike was great. We're glad he was upfront about the pricing and the particulars of the units you were considering. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "59aee472-bcca-40c8-9da3-ecce72a7fcbe",
"author": "David Yoe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoIqpYZqEFzBaExUFqOwVq0QTc9R1jVauCPwu8yslJjTUxPDs=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Michael is always an absolute pleasure to work with. He helped us come up with solutions that really work with our situation. Also, the rest of the staff year are courteous and helpful. We’ve used 2 other locations in the past, which are good, but this one is exceptional.",
"date": "2023-09-20T23:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2be94ee-3aea-4bc2-aafd-9cf731db2024",
"author": "Nick Novoa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOeg8_7FE2bNAr32XXBrIA3FXO77gT8_NEJ18uB56gK9vv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2023-09-19T23:18:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nick, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b787406-0530-45c0-9ac4-a5eae73cab96",
"author": "Amber Lamanna",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-b_-IJipUyDkkPI2f7SxLnhnuDp86CAYfkqEpQFi1sZQcHTDb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stored my stuff here for years. Always felt comfortable leaving my things here. Never worried.",
"date": "2023-09-19T20:27:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amber, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49186240-2cb9-4221-bc6b-43d33b56dd06",
"author": "Dave McGrath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC44tK_BQHGQx1ZOrbcmXdQhzrXkwiCDWJFr7-0VeCoSV9sC_F=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great at explaining the rental process and setting me up with a unit",
"date": "2023-09-13T23:29:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dave, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, informative staff, so we are thrilled to hear that you had such a positive experience renting with Mike. Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3fa8c0e-7902-4a8d-8413-70583f46ce9d",
"author": "Rachel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFDzKmabp59w_bz5oNRmiZG2l1JpZIGnXQHViXD1Nbjd2uViQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cristian was so helpful and accommodating. Could not recommend them more!",
"date": "2023-09-13T22:53:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Rachel! We pride ourselves on having a helpful, accommodating staff and are so happy Cristian was able to assist you! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22489a5c-82d6-4e8a-92d5-fe63f88a70bd",
"author": "Jeff Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTP3K9Hd8mKev2_-AXhAxMNAyfy97CXUKdXpKvR9ynri0JAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Christian is the man!",
"date": "2023-09-13T22:51:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jeff! We work hard to meet the expectations of our customers, and we're happy to hear Christian hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "670dc6e2-a421-42ba-82bf-d9b1b82d5baa",
"author": "Ashley Maylath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4izXtB2mFlxdsDmx1D3__-JHfk-ktVjneq_EU32N-0tBOyXOT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Perfect service. Super easy and very convenient storage. Would recommend to anyone!",
"date": "2023-09-09T15:32:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a111660-fdbb-4936-ac1b-8ae230061167",
"author": "Neville Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV70U3CZFIuuMl_-npoBjqjby9XdVy4bD_5eM5zW_Vrc6bUB0hS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used to have a space here but stopped as one does. I came back today and getting in was effortless!! Mike was a big help in that. Clean and easy storage space! Thanks!",
"date": "2023-08-30T21:23:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Neville, thank you for your review. We're glad Mike was able to help! We're so happy to hear that your experience with the cleanliness of the storage space has been positive! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a72832ed-9250-4288-ac1d-d8c2a538705a",
"author": "Tina Tiehen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7uYJ6AuvGD7T_0e6OXykHfjHLHC-fRAbscOozgyHI9htiIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "wonderful service from Mike! he was very informative and friendly and gave me a free drink <3",
"date": "2023-08-26T21:30:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "88fdbccb-d2e9-4a7e-9753-f6594880926c",
"author": "Bruno Davids",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKf4EQ4PmTO9RibRQwexoI7XEOOjP57h1L9fmSy4bfIYTQY3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T17:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Bruno! If you need any assistance the future feel free to stop by or call us at (773) 598-5330.",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c845685-63e2-4763-9b63-1987b63a6c11",
"author": "Jacob Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFstYU8gbIGiAgbDWG70h9rT0yZF1dVcSD9bXv8BKdmZAJww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Mike gave me a thorough rundown of the facilities and answered all my question quickly!",
"date": "2023-08-22T23:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacob, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T00:41:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5d681f7-dab1-4a7d-8dd8-4c6fae54981d",
"author": "Olivia Philip",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvmfiAbOx6JMy7_XXIqnFypI28EAefVUjnulVh20IwuLnPEiM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Even if I move I will continue to use this location for storage. I use this for work purposes so I receive a lot of packages and management/staff are always so helpful and place items in my unit safely. The communication and friendliness is unmatched.",
"date": "2023-08-14T17:59:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Olivia. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3b54463c-119c-4e12-b7ea-ab829a1b2194",
"author": "Marco C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLELxwM4ZYM_eCPO9Itv25Cx48OnYvuTh5BHOgnpWTYpzRsKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-09T11:42:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Marco! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93a0652f-fa33-4dd8-92f8-bde4042728b7",
"author": "Dorine Cullom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR_iJYsMvQKah9MTnPr5kBNij61x-t2sKKDVe5igedSvSJejy7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-05T19:20:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dorine. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83beb4fc-08a9-4093-9064-aac35d8ae402",
"author": "nina johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyTK_wYoWCdUu86bG3KZnZ4yyaw8AvnhJOuQQc5b_jKFPQPfrhyA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff were nice and friendly. They provided informative information and were extremely helpful. Office and storage area were both clean as well. I also like they’re security measures and the entire set up.",
"date": "2023-08-02T06:04:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nina. We're glad our team has been kind, friendly, and informative to work with! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a01dbe26-8384-4e4b-997c-6412a997ab29",
"author": "Erik Schurtz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwWyx34cLJPJBkF8BTcVjixnbMEL6fT9C2OAi0YOKuRZfDuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredibly professional and seamless experience. Definitely recommend this location for anyone looking for a storage unit in Chicago.",
"date": "2023-07-29T18:27:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Erik. We're glad our team has been professional and able to provide you with a seamless rental process! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f674bf25-dc71-42d5-8ded-da0f9640aadf",
"author": "Hannah Walsh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFTZHOg5l3OL2W7zqmaLcloTlkEJWuNtJndD5m7Vi5RThAcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My unit was extremely spacious and secure. The extra space employees went above and beyond when I needed assistance!",
"date": "2023-07-29T18:27:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Hannah! Providing renters with spacious and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4bda4f34-a664-4a10-b48e-9a4cda59930f",
"author": "Stephanie Contro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcFXAi_Y3VazGcdHkek9HaRv_lJqBMbdLcCtOJ4NfnKIyi_glb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been storing valuables with the Extra Storage Space in Milwaukee Avenue in Wicker Park, Chicago for over 3 years. Because of the wonderful experience I have had over the years, today I rented another space. The assistant manager, Jessica, was helpful, knowledgeable and most important, extremely pleasant to work with. She went above and beyond to help both my daughter and me. She is a great asset to the company.",
"date": "2023-07-27T22:00:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Stephanie! Don't hesitate to reach out to us at (773) 598-5330 if you ever need any assistance.",
"replyDate": "2021-07-10T00:41:51.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1c210043-2dd6-4e69-b878-c2c9c78cda3b",
"author": "Connor Keegan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKBoL8s3bQUNKVdvRZTmQjTMg9DavBQidfqLIBP0wUtvs3SJu8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic and helpful people! Beautiful and clean facility as well!",
"date": "2023-07-26T18:44:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Connor, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Please call 888-storage if you have any questions. ",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8e0037ab-400c-47b0-b9ba-be66476d80d5",
"author": "Clarissa Gradilla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_FR4AFvcOPPLwtcgMVEslVbQxaXAiWks58v95LDoJ8_Uka-p7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica was amazing helping with renting a storage space, she showed me the options, gave her recommendations and walked me through the process for an easy storage space use. She also helped me find my unit and navigate the storage facility. Mike was also very helpful, great team at Extra Storage Space! Would recommend!",
"date": "2023-07-21T15:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Jessica is great too! Thanks for the positive review, Clarissa. We're glad she showed you the options, gave her recommendations, and walked you through the process for easy storage space use. Feel free to stop by the office if you need anything! ",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d12c3cc-9ffc-4a18-baf4-88df58061d31",
"author": "Caity Isham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4R5jvYwkNDjvEtGJ31JjEjC1BNue436Ual12IbvqFVXWz52c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and shantal were both so helpful in answering all my questions. Place is super secure, well lit and clean!!!",
"date": "2023-07-11T20:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to share your feedback, Caity Isham. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and are here to help if any concerns come up in the future!",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4f8e474d-be66-427b-90b6-07cbe62d5cff",
"author": "Sydney Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaxHK8_wXaumzvRk3Z04fY2XAui2svN3B7YJayVSZCtnt_EA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica was the best! She was so incredibly helpful with all of the information expressed. She went the extra mile with any questions I needed answered and was very clear about all the terms regarding my unit!",
"date": "2023-07-11T19:34:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sydney, We are thrilled to hear that Jessica provided you with exceptional service and went above and beyond to assist you with all your questions and concerns. We appreciate your kind words about her helpfulness and clarity in explaining the terms of your storage unit. We want you to know that we are here to assist you with anything else that comes up at 888-storage! ",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9511046-9203-4053-83ac-a1ced25fa4de",
"author": "Angelina Gradilla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlpz26NyIBGvwZNIFnve7dLfn0fkUrt3HwYO1bka4_JoDskg=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you are looking for somewhere to store your stuff, do it here! The customer service is amazing, mike is super accommodating and explains every step of the process so you feel no stress through the entire process! Highly reccommend!",
"date": "2023-07-10T22:57:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Angelina, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental! ",
"replyDate": "2024-07-10T00:41:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c7a19ac8-2333-4d8f-8105-2ed27eb73899",
"author": "Kate Raftery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBgmY7Eb5F8vABZF101ZmcWXi8mX1QIoUFsoJak_qWI1OhseI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica was very friendly and helpful! Storage space was nicely organized and clean.",
"date": "2023-07-06T21:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kate! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! You can reach us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b0446e4d-93c4-4a57-afc2-0945c11b9393",
"author": "Bianca Urquia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGkDUQ0YGgiAPQIqUxboG2R9HlDPLUcqLzTtH95_kGXOVkTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-05T17:08:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Bianca! We are here for you if you need anything.",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82b1f74b-ddfc-4290-85fa-8fc6f793f59b",
"author": "Vincent Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_QSVqCSOSEgnYIFaUr3seMHwlO0kfVdP8V-ouBwTbd2yhBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are Very very kind, communicative and helpful not to mention always puts the customer first. I can tell customer service is definitely a priority here!",
"date": "2023-07-01T21:43:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vincent, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "496095f4-9050-4159-80a6-3ca90e188dfd",
"author": "Moises Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxqM98E3-8VpbIrFaa0IeHL7XsPD1e_sQmM7x_-W7yAmf9cD7j2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing costumer service! Special shout out to Jessica.",
"date": "2023-07-01T21:17:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Moises! We work hard to meet the expectations of our customers, and we're happy to hear Jessica hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2ae6b96e-de62-4c83-ba50-f6922b82b6b8",
"author": "Mike Condes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqdh1Z5xcsJbhWoLGYqzSXraR2KcfbKqc3J65ifIv72IBtamZg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica and Mike were both very helpful! Got me into the unit I needed with the best price available between different current promotions. They got me in and signed up in half as much time as I expected so that was nice too\nThe unit was clean and easy to get to with plenty of carts available and a nice indoor loading area.\nWould definitely recommend! Plenty of parking and good location for a large area of the city",
"date": "2023-07-01T19:56:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jessica and Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "b00db4bc-3e34-44e5-9e34-130f6e50c579",
"author": "Jessica Pacheco",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3CMRNAjTbqzTuXROgcP_-soNXEuUemCoDutmdTBcSusvdng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Jessica for being patient and so helpful!",
"date": "2023-06-27T18:35:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Jessica. If there is anything we can do for you, please let us know at 888-storage. ",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a3ce7aba-94c2-406e-ad21-7de37c938184",
"author": "Alfredo Servellon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoZcgMXdRT4QS3X7DxudYVnFuy5s4YZpAApnsc-GDfzuWPLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service at this facility management is always very helpful.",
"date": "2023-06-27T18:35:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Alfredo, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at customerservice@extraspace.com.
",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f57c6c0d-764c-430a-872f-73f2750e19f3",
"author": "Chelsea Cufaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTfJNHYeBVnE_E6rKR31XjWOdEorlr2zgzjcdI5JRDh86e07ic=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service!! Mike is exceptional. Great experience!",
"date": "2023-06-17T17:16:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chelsea. We're glad Mike has been great to work with! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8442aac5-791d-499d-be6d-cd6ac9a3e68a",
"author": "Kyle Miner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV94j5Wnp6ny2KLMZl0ta0EA9spqnlK9SrRdsVnIFty4NkT1Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had a unit at this extra storage (1300 Ashland Ave - Chicago) for two years. The staff is wonderful and always helpful with any issues that come up (and there really hasn’t been any). Would recommend this location if you’re looking for a unit.",
"date": "2023-06-16T15:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kyle! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "555f785f-38c6-41ab-b944-c37f6195906d",
"author": "Joey Teale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBedNfePJjUfYnO7hNSgLvaBmH5h_nZbZPKWju1icOy1Ilq0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome! Thanks for all your help",
"date": "2023-06-14T18:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joey. We're glad Mike has been helpful and awesome to work with! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aae0fa3f-45dd-47a9-ab80-f42ce568e948",
"author": "Mandy Carlson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK53Zvq-5d4yfQe-6Et2m28SsZomqbs44MbYlX8T08gp5J6Yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "So friendly & easy to secure a unit. The facilities are clean & security was walking around outside when I arrived. Overall great experience",
"date": "2023-06-09T22:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mandy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "12d9868b-0458-4cec-bf1a-57749d8b51d1",
"author": "Emily Slabe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkazHYJjozQ6r2HYuS4pyLQV1avy1KSO5QwBhJccdMjuvVqMef=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fabulous! Very accommodating!",
"date": "2023-06-08T17:50:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Emily, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc5c4858-ecab-4abf-abb7-b3dbb459dfba",
"author": "Greg Grose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpxp1kagIJywAUMpGIWIQE2AtcS53HyPll2v92j-MoyKi1uOUcLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just rented for personal use. Very helpful staff and support throughout process and feels quite clean. Would highly recommend.",
"date": "2023-06-07T22:01:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Greg! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cb92ba95-8688-4fcb-91a9-2cd60b9ed33f",
"author": "Kylie Carpenter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqUfj6qqi1QgUOuX0pTZ2rZxBbNw_02vmC1HQGhtDZzuJRG8Xi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, clean facility, and easy to unload/load with carts, garage parking, and elevator.",
"date": "2023-06-03T19:47:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kylie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "a35e8202-583b-4072-971c-01a7adefa634",
"author": "Alexander Pan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI3ze2n3bDj29n7--R_G-hpDWOM914zyEKXCCF1swx1H-SWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and experience!",
"date": "2023-06-03T17:31:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alexander!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57faa044-f7e6-41ee-87ab-dd169f27defc",
"author": "Juan P Miodowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv2iGdn2GZswtZH8kfkeGkCp8mZKSyu6O59JpwGBPznrzurA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place is excellent. Customer service from Jessica and Mike even better. I’d recommend this storage location to anyone",
"date": "2023-05-29T20:03:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Juan, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd811046-63ae-410f-887d-c474b1d62e85",
"author": "Aishat Olayanju",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7ULMdw6t-BB3PpLrRhQYTwqfr6LWHlFLI5lvjfZPIkjPU7Fxo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome",
"date": "2023-05-26T22:43:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aishat!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2d52312-9b25-4f5b-9829-2bda0a552df6",
"author": "Shannon Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ1wlNDYC24WDK3AqrLb88Y1HxkP4RnCLajQroqs05iLxeug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was great with helping me move-in. She’s really knowledgeable and helpful! I highly recommend this extra space storage location!",
"date": "2023-05-26T16:44:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shannon. We're glad Jessica has been knowledgeable and helpful to work with! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05ebb76a-f7ed-46e9-818f-070aaa894086",
"author": "Ava Verleger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA13ilNuYBzVBxbi4hmKUVtP9zZ8_DxZTtT3wl238gSZMClhgk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service from Jessica! She was very helpful, got me all set up in just 10 minutes.",
"date": "2023-05-22T19:09:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ava, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a07cb668-5dbe-49f5-b6c7-a8a1fc64aff7",
"author": "Marley Boswell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzJk0p4ACBRvfIXX3F6fvpX1FPYBt6hm9zbsx9z2AC3voUyWU6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jess is very helpful and kind! Waved fees and made sure everything went smoothly",
"date": "2023-05-19T21:53:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Marley, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great! Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "35952db2-8946-4e28-aa0a-d27ca0b2506f",
"author": "Devon Warner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNyfJGZH9TBjtm5t-vCq8hVy2CEf8hMAwV6Hz9Ua_zrXcIajj78A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-19T21:52:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Devon! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9f37ca1-c8a9-4b8a-aa1d-7abec797e098",
"author": "Nathan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmZP8oUe1_B1XKZACZ0Ack1F9T0loW-JbneWI35_XvJzJfYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was awesome and so helpful! Really appreciate all the direct and honest feedback. Made the process so much nicer!",
"date": "2023-05-18T18:16:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nathan! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "47910b4b-42e0-4fa7-8f02-d6c51dfb8f72",
"author": "namratha nataraj",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGt5JR_HxjO1ItwBUlUmHrGlpbhXZgDxinIjBOAnIzBCReTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-17T21:27:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Namratha, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cffbc3a-b6e7-498f-82f9-a765c87bbcad",
"author": "Samira AlAghbary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ_nagGO9s2eoKPw2J41ax3lOhlDguuMDfwN4KPxDYAfXdjsrO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great experience! The gentleman at the front desk was able to answer all my questions and assist me with an issue! 👏🏽",
"date": "2023-05-14T04:45:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samira, thanks so much for your review! We are thrilled to hear your experience was great. We're glad our employee was able to answer all your questions and assist you with an issue! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44f029f9-98e7-4423-8057-aa1e6a21c1d8",
"author": "John Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOOieqSDSOt-cAhxlakFRLz3zqxQ8N4bqbFN6Dye0mO94dGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was super nice and patient in helping me fill out my lease, explain the insurance plans, and even walk me to me to my unit the first time.",
"date": "2023-05-13T19:08:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, John! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e16b0a1d-dde3-459d-a84e-3d69f969303b",
"author": "Lauren Hermsen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwK90zYaggM0B4DDRcPdP3oKda9IkpZohZKnEL-YUrbCqp-1ga=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was wonderful!",
"date": "2023-05-11T22:40:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer, Lauren! If you ever need any help with your rental, come by the office or call us at 888-storage.
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26efb2b4-6382-4a45-97a6-c776ef45e321",
"author": "Kelsi Frank",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtqwZqDP4aE3dwmQ4gPVmvbZHM3arC5d-jNc4pNSQqljb6QzM9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service and helpful when moving units and payments!",
"date": "2023-05-10T21:28:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kelsi. We're glad our team was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85077f0d-e909-42c4-b930-2143c0275ad5",
"author": "John Bashak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxVxDoozU7QhqylzJHoqAB5_7_fmanzQtwJyUE0yoPgWKiJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is an absolute rockstar. Incredible customer service, always looking out for us, customers for life @ ESS Wicker Park.",
"date": "2023-05-10T21:10:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, John! We work hard to meet the expectations of our customers, and we're happy to hear Mike hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:41:57.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7880d09a-2e26-46ed-8bd2-28a0eb23ae15",
"author": "Megan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ9YuIM718eU3NjnOU7EmP1cO13t7PN4tASAWGjvhLU-xOlPTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was the most absolutely awesome person we’ve ever dealt with. Me and my boyfriend both work in customer service and throughly enjoyed our experience with him. He needs a raise, he got you customers for life",
"date": "2023-05-10T21:06:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Megan! It's wonderful to know Mike provided you with great customer service! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "66c611c9-f1b7-4649-9e1b-34f0169f603b",
"author": "Oscar Soto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3h4yP8mUu0Sih0hOCM2xkgqMgwhI-_pTkBzOOFOfNQhZgmSc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service !",
"date": "2023-05-10T17:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oscar!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed3a743c-64f6-4d7f-a54b-73522ec9be53",
"author": "Allan Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUUAeCJiFz5IPyH_IhuZRnF9GQKfMIJ7GJKQDkftcEtfsiw1vQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is always providing exceptional services highly recommend this location.",
"date": "2023-05-10T17:14:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Allan! We work hard to meet the expectations of our customers, and we're happy to hear Mike hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c20d236-894e-4aeb-ade5-4c6b6615e109",
"author": "jordan russell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkM6WdO-hPZoMv3Uxw-6E4g8UK0Osx11PonMA32pRtXqwZHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service",
"date": "2023-04-27T17:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78e0e8cd-2110-443f-9360-a4aae732c4d6",
"author": "Richard Hastings",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1Y0UFhkdlrc5luPSpNt9v6Zb9xQO8m7OK_81fC7L9jY6ECQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike solved all my problems and helped tremendously.",
"date": "2023-04-24T19:49:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Richard! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79ebf575-fe24-425f-b322-35333d09194e",
"author": "Mikey Manuel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsOvN8C689EAK5hDA0DgHjPP5Iel-PwUF57uT-peGDE6XaWNZm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Employee stayed past open hours to help with completing a transaction.",
"date": "2023-04-24T19:07:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mikey. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.\r
",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "88bc5d8e-4c9d-4b01-b4bc-33e2eba5397e",
"author": "Lauren Luecht",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2smwi4gKihIPuu_s-N55gey5qcE2sD40mzFExnqlxB73o=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is by far the best storage company & location I have ever used. Mike was SO friendly and helpful and explained everything I’ll need for my space. And the facility is easy to maneuver and super clean - excited to be their customer!",
"date": "2023-04-22T19:17:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ee7d1ac9-6297-426f-9c29-3e36924d990f",
"author": "Kevin McAvoy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA5MKny0p6C1ZsjH7NoRWjhmQqQVvM8pkrJxC_pvU1k51hk1oV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Definitely recommend. Mike is the the most helpful person I have ever experienced. Above and beyond in every aspect.",
"date": "2023-04-21T23:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "724ae23a-6eba-4314-96e9-1f152eeed8df",
"author": "Courtney Sisk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDJxxpn4pTKzS2f3geWRj5HQtb0A1j0QydBs06ggYZB9kWkUmK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-14T17:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Courtney! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8058725a-4e53-4af3-987c-9dcd7a7ed35b",
"author": "Evan Kapanga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXx0w93mlVZicEGzBJS_tU6YqQ9rHqKapD7koFyvvYhm_PbO-qOHA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jessica was very helpful and informative made the rental experience very pleasant",
"date": "2023-04-13T17:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Evan. Thank you for the review. We're so glad Jessica could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6470d04d-5de9-4060-8389-760a7c453678",
"author": "Jamie Runke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5kPUbP_xaYvB8J5x5mhwzIzWaMszVMniRN2xqCZXcENezUeIx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-12T23:22:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Jamie! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37ad63c1-5a30-4fda-999d-e8c706ee2f4c",
"author": "Fedgwick Steward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViAEOvCL-wepf-Nbnn3UaXhIWyE0v6QFHmvnjVlunPJ4bc0jE_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very helpful during my time with getting tape and boxes to move at Extra Space And Storage! She deserves a raise!",
"date": "2023-04-11T16:32:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Fedgwick. We're glad Jessica was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d1963e0-5616-4ac0-953f-eef0d81d0034",
"author": "Sasha Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXygHwYP6O6IxKN9tjCUIGxx9-4fiBtPOh109Llt3GI8CR-CE5I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is great ! Super convenient clean and secure! Been a customer for years :-)",
"date": "2023-04-08T21:08:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Sasha! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "3476a6fd-9042-4b7d-86ff-af95e29062f9",
"author": "Superior Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIogysevMj69J-YgZErY-IPIZ8_pLt5OHZ_KrksTiKt1b4WoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service!",
"date": "2023-04-08T19:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Superior! It's great to hear our team was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0723b015-02b3-4729-9a1a-793dc3048946",
"author": "Letty Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_z1NNFOZU1BsFN9gVnSzEx9zjYshvRYepdys5mDvvGF6UVA4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike provided amazing service!!! Wow",
"date": "2023-04-08T18:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Letty! We know our customers value great customer service so we are glad Mike was able to provide that! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6aa171c-8be1-4ff2-974e-dda9a699c5d4",
"author": "Gavin Meacham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIL5bA08zp4LJmq-mySC74ZzmxXeLOJccg4bmNqnxRy6zQ11w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful, really friendly, patient, gave candy to my 6 year old. Couldn't be happier so far! Jessica was the best.",
"date": "2023-04-07T17:53:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gavin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, patient staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d7b4988-efd2-4350-bf35-74691f1ead05",
"author": "James Romanek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuf2x4Bszl5AHHQn9HOnpAO62dCN_TOBge7SoLc-HRb1c3JGaJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T16:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating James! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9eb18d7-61ec-480f-a20b-c13374f5f573",
"author": "Gil Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqmQuAFKs-pn0jQwlacOM7nSprhBapi8Vz8I8-3EbetGGz_1E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-25T15:34:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1f01fab-83fe-4e92-a0e7-2ecd6e8429ee",
"author": "Ethan Kohring",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtCyXVPkE72mn4bMzkKB5MZIgkkjaRq011w4iPkHhb5_HAvGGv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-24T17:41:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Ethan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f6c3825-c527-449b-a678-5f450e7b6ec4",
"author": "Chris Ehrhart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjti8w-qFI8R19QKJafv2YA2hsaVyLb-vg6zWybWeJGWTPlxEh=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-22T21:18:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chris, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:42:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38c4de04-dd18-4799-b339-bc5958134e66",
"author": "Breanne Novak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU80rdkxsdgm1KAkcf3F350Gf8uag_x0zG-aXGj2mOED-2Ugqc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, very friendly, simple process!",
"date": "2023-03-17T19:45:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Breanne, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9451c2f4-84c1-4a6d-8764-880f4b20c7ed",
"author": "Lora Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtM3-2IRaIYinWhgXAMf1S_z0ghpwvkp6f9b5AHSdOy9rPDMuCAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very knowledgeable and courteous as she was showing us the facility and unit before we rented it, and helped us get exactly what we needed right then and there while at the facility. She made it so easy to set up.",
"date": "2023-03-16T21:03:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lora. It's great to know Jessica was knowledgeable and courteous to work with. Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9af22e3-ff6d-42a1-a436-b699547b8870",
"author": "Jed Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLozIIY1thJmVBnH9xYIFIK2mrFrgyuSO-uSy41lUi5Fhb7Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was extremely helpful. Quick and to the point when I had questions. Also, very willing to help out when it came to deciding dimensions and such. Great help.",
"date": "2023-03-16T21:03:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jed. We're glad Jessica has been efficient and extremely helpful! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "607172e3-ed9f-40d9-8c16-2369ff45a172",
"author": "grace miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL85V6VfQxdWGGeBIMGU0lDXo2dRbynBW1jE4039k8MNsIT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service!!!",
"date": "2023-03-15T17:05:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Grace!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e32b844-eab5-4e93-a49d-4ce32b65599c",
"author": "Jenn Desjardins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUgu5emJenfAaC1JQ3Dpf_f8MdGU1W_5My5GAhLPaPuHp5vyE1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike at Extra Space Storage in Wicker Park was SO pleasant to work with and very helpful! Thanks for a great experience!",
"date": "2023-03-15T15:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jenn. We're glad Mike has been pleasant and helpful! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1619f918-c9d6-4099-a79f-e3f6673fec71",
"author": "Carly Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0jf_hQa8gDtNr8gD7EvygjKLL2I5ZSa3Megg9sGyYYbplfrrV=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-14T19:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Carly! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85cdacc8-87fd-4554-9041-1d1459eec0e4",
"author": "Elias Berrios",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzziE-j_qekvMGgWZWw_0OUn2sY9eMUNdYYCHKdoMjxq1R_58=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T18:30:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elias, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60bef6ca-73c9-4396-8b79-18236dc2a280",
"author": "Michelle P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2wc_pVaEE_eTABYZqsV9CZPOs0Z4IfDOMs4EruTcEoEl7noH5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This facility is great! Very clean and well lit. Jessica helped me find a unit and she was wonderful!! Highly recommend renting at this facility!",
"date": "2023-03-09T23:57:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, your kind words are appreciated! We make it a priority to provide clean, well-lit facilities and are so glad to hear your experience reflects that. It's great to know Jessica could help. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "0f335a4c-6833-401a-9901-84486c7198d5",
"author": "Heidi Stauss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCutA3v9HQvpVSGqtqbHu348Ib3Ixdh5OmrVwvPrxSZqnV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and supportive staff",
"date": "2023-03-04T20:21:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heidi, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6b1d0ddb-39c0-45fa-8bb0-07445d1d79ea",
"author": "Nick schurer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGIrnuYaaBVp3X8pNDrypRcOv_qQGzE-b4WkQRYyyYick7wGqH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great, excited to be moving in",
"date": "2023-03-04T20:21:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nick! We work hard to meet the expectations of our customers, and we're happy to hear Mike hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7085c00c-e50d-426e-841f-7d2cbf4fb27a",
"author": "Michelle Montijo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoGdyHl1Cfxoe9mLHsKphiN9oLxLbbWY_XychfGbFKHu1K79s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff. Thank you Mike and Jessica.",
"date": "2023-03-01T21:59:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd681c95-0591-40cb-9b90-c33a62fd39f7",
"author": "Bernadette Harmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8jXsXvcaOg06XP-QQVGLyGgnEaCFcejY7sP9G0dWvgXwIeBud=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far, so good.",
"date": "2023-02-24T18:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bernadette! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53b531ef-c31f-4dff-b336-779583a514b6",
"author": "Nicole Russo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbjVPVO4J7WDhc3szsgf2aoZ3BmuaNyts7syA8YboEV7tPOeo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-23T22:46:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Nicole! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40bf1e92-78dc-404b-bc83-ba22dde52636",
"author": "Yuval Avrum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz_doZWAwPQacOr5jj0GAbTihT_cEoX00xVgEgXb4UJbAhvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-20T16:07:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Yuval. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d17727db-e8b3-4f0c-9e8f-8b5352f9455e",
"author": "Al Arends",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLRto5tN4v16ZG-WcQV1SjmmRPg_7EPnxcgQWFm6XwUc6JcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys are great and most accommodating to our requests.",
"date": "2023-02-18T15:22:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Al! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ef5010e-f279-4f06-8bba-dad745341613",
"author": "Alex Krakoski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLupkEyPuLX6r4MIg79idRaYqQR9eB6AAxDCtcNNNtqi1xJjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T15:19:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alex! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c99ba75-28c6-4c74-b376-0cd68109f622",
"author": "Sean McIntee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZNz_SzTJFRc-DtIX7qpkH2KnzJSlMZ1eEc25txHeS4J5xXIU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Mike are extremely helpful! They made this process super easy! Would not go with another storage place in Chicago!",
"date": "2023-02-18T15:02:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Sean! We're so happy to hear Jessica and Mike were able to make your rental process hassle free! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b18f79f4-996b-4ef4-8bc3-d731ceaeaa70",
"author": "Lisa Uechi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyOgloZYaWpkAD_T8vigg61_zPN_zMksZjsTZmAWPbybYLnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T10:27:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lisa, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae351edf-4a23-41e3-bfa8-b787db716aef",
"author": "Freddy Tsao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoBJKfr5lBVV38KFILBEJlc0HFO2T31L5ffIyRhIN5aj-jCjId=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-02-17T23:57:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Freddy! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dea75a61-7e7f-4c22-9ead-11364ad4334f",
"author": "Matt Treacy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPFGRqw9Oh7iJ1UhHkfv397nyP8ZlEvmBzhtTQ0GV1Ou3QyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was incredibly helpful and brightened by day. The process was easy, seamless, and smooth.\n\nIt was truly a pleasure dealing with Mike.",
"date": "2023-02-17T23:55:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Matt! We're so happy to hear Mike was able to make your rental process seamless! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "18b4b632-3f77-4ef0-bfaa-70e8d6612a5c",
"author": "Heidi Gilbertson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmxemQgNLjZYaFVZNI6FCIJMOW92NceHL8hzn3pKz9LEx0Aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented month to month storage unit while in between moves. Very easy to communicate with the manager as needed. Safe and clean facility. Will 100% use Extra Space Storage again in the future.",
"date": "2023-02-08T19:18:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Heidi! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6203a8fc-9246-442d-a841-30bc86a2b36d",
"author": "Austin Gilbertson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsf12MyCfGgI-cUA_1G9dCzaBfNtL29KlwzRKO_aRfP-akFqddBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Look no further, this is the best storage place!",
"date": "2023-02-08T19:16:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Austin! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d3f5c30-18e2-47e9-a68c-a65a87ad6860",
"author": "Nick S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFNq4dQmphtPMnWHySgJnz5BGomFWyu9zHCDZX5bjAGKNYoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-06T23:38:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Nick! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32d3a259-84f9-467c-9cc4-663043ee590d",
"author": "Matt Major",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4QEpL9N43DMfjhyzGxPYcfE1n5ldfEy-LO62vOiNVro5CAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-04T18:39:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matt! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a103cb8-6a2c-46f1-8cc2-2170653fc24c",
"author": "Dante Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlSQGK2UYT2URpAi-bJNTPccFdFt1cocqdzn95WKR4wK-Pwsrr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Jessica were awesome and helped me out while I was organizing my storage unit. they let me borrow some sicssors and a sharpie when I realized I had forgetten mine and were super polite and helpful all day. Best storage facility I’ve used in town! ❤️❤️",
"date": "2023-01-31T23:00:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dante. We're glad Mike and Jessica were awesome and as helpful as can be! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3be53f1-af63-4621-950f-3190ea4009c2",
"author": "OYINDA IDOWU",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqLkfLQhnupWkcV2Q1A0SBUeCyMuV4_WntF-oyEmh5UpNxrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-25T22:33:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Oyinda! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96475493-b88b-4434-ae30-b2ec508211f7",
"author": "Lauren Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrjmXUdTc1lYPicts54CToUtaieDtCrE4AWUUtr952EdDa2Ckr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was extremely helpful when it came to showing me my unit and all the information I needed! Highly recommend this location.",
"date": "2023-01-23T09:17:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, thank you for recommending us. We're glad Mike was able to help! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4cf0e7e5-d4b9-4c6f-b7b4-83b4601c23d0",
"author": "Jacob",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsrHXyR7KSfFcxYxiFSXK7sdOt8Q85vwPfr-eQpZ9rNiAm-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience working with Jessica! She is knowledgeable, informative, and helpful!\n\nIt has been wonderful to work with her in finding my storage needs. If you're looking for someone to guide you in your storage needs, reach out to Jessica at Extra Storage Space located at 1300 North Ashland Avenue. She'll get you were you need to go to protect and store your belongings!\n\n7/5 rating!",
"date": "2023-01-22T18:55:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bean. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are glad to hear that you had such a positive experience renting with Jessica! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. It's great to know she was able to provide that for you as well! We're always here to help at 888-storage if you have any questions or need assistance with your rental.
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f7c0942-69f8-43ac-8db5-f3aa2f936a5b",
"author": "Dominic Pernai",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWL8csT00kGO_MVjio5hxK2qq_hJ_doGzTr10VihZ6LEdocFmCLrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-22T00:15:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Dominic! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (773) 598-5330 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84c430d8-03c9-4ecb-ba40-f70c0b6f2a70",
"author": "Stefanie Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrHkNWXsAneTRrN2Kfhk28_Tzp_VdvUenWQnoeU0LV4AWJB2_3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience at Extra Space on Ashland. Mike (manager) was extremely helpful and polite. The facility is very clean and easily accessible.",
"date": "2023-01-13T23:47:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stefanie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4662fdb9-51d3-4986-acd4-5812f8c10e57",
"author": "Julia Klein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUGM5ay2It9nPZGjftt-J1WsY9ako2Zr37GX06kwFi1dwcqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was soooo helpful l! Above and beyond and my entire experience with Extra Space has been great- would recommend for sure!",
"date": "2023-01-10T22:45:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Alla! It's great that you have had a positive rental experience with us and that Mike has been very helpful. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d59ee474-dfa8-42a0-be9f-7b15f9174614",
"author": "Antoine Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3G6iEn0qOGFI4vUQN87LcZU3zLE4EDiWAJFRCw7hBsEqpLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was Great!!",
"date": "2023-01-09T23:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Antoine. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7923a974-15ae-4815-8394-3ef542b2e75e",
"author": "Johnny Au",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkoxEOKxSHSPA3HvZwbAZYtDWlB67e3ov9Ds5WtDmObYB3WQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful.",
"date": "2023-01-09T23:19:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star review, Johnny! We are grateful for customers like you. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbe7d5a2-6b42-47f2-bee2-eb51b203963c",
"author": "Katie Bell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgD1hlObN772LXYiC79JKQ3YfG8DqXPQxLPOC84HbceEn4RaJKVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to quickly and easily reserve my storage unit online. When I went into the facility to get a tour and receive my key, the staff was very helpful in explaining everything. The storage space itself is secure and climate controlled so I feel very comfortable storing my items here.",
"date": "2023-01-08T23:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Katie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or give us a call at 888-storage if there is anything we can do for you.",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e7ea5e39-9f31-4a23-98a3-c0c770865f4e",
"author": "Dan Uebelhor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu49Ol1fLzM2XfooljD-hqKeTcBdf0koCqHkscw0dIwrAnUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-07T18:15:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dan! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78207e90-cc63-41c5-b46b-728bcc8f37c5",
"author": "Talia Teplitzky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAyknUVqiriynIdKJ6ccOXPs-U3QMBPVwQmfz_JnvwtW-E2WI-hw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super easy to get a rental and Mike was so helpful!",
"date": "2023-01-07T17:55:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Talia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0788eec-6fb5-4944-8490-dbf0ba5487a4",
"author": "Eduardo J. Paz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFrSFiwXPiZAOb_qHzdRyuhHX8VyHZuLBSv4inMwH3jddY3-Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-06T20:27:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eduardo! Don't hesitate to reach out to us at (773) 598-5330 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3385a29-d091-42a4-96bb-7454bb1dc935",
"author": "Kelsie Kahl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvzy3oIcVHhIrN1B0B5cnf7j4g_bS1e3dKH1yxMmJErmn2fJnMNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-31T18:26:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kelsie! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3afaaab4-df1c-4faa-9214-0cf4ef9b3b19",
"author": "Emily Obradovich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQIkC3pYx-1mwnjpzgi5yEVcPIjZz5Z2zUXSrwM4ackQk_E0rQnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and his team are such a great help! Kind and efficient service. Highly recommend!",
"date": "2022-12-31T18:26:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emily, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:42:15.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d2ca4897-f18b-44d7-80e9-da9ed4c2881f",
"author": "AL Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmTqSP173x5MUS7Lob7WpP8D_bsihOG8xBCHLsG6F906F1mk8PyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-30T22:45:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Al, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "331b2e5c-85d9-4e37-8e51-1ffb74ea8586",
"author": "Chris Minette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrQffKc7lbmXB-qDROyEw84nokWXQymxBYnE4fqOZ8Frzzc6QH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good rates and great security. Mike the manager was extremely helpfully and accommodating.",
"date": "2022-12-30T17:10:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chris! We pride ourselves on having a helpful, accommodating staff and are so happy Mike was able to assist you! It's great to know you found our property secure. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "a9d4c4f0-afc6-48e8-993a-d4a44b18cfd3",
"author": "Angel Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdaEs6aqWqVMysVtAQyuPAJJ48m4-SXk_DnxN9dpkMhkS-Uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m a first time renter and never use a storage space.. Mikes so friendly and very accommodating. Show around the facility and very patient. Thanks Mike you’re the best",
"date": "2022-12-28T22:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Arjay! We pride ourselves on having a friendly, accommodating staff and are so happy Mike was able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d552701-fae6-45a0-8f12-99cca21aeae9",
"author": "Armando Cerezo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmfMWX9Mk6Ti5eWM4MXa_fgHUinGZUzku8kn4R6NXbeCLv6CI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm glad I decided to get an storage unit here. Jessica and Mike to great care of me. Very professional and very clean and safe space 👌",
"date": "2022-12-21T20:33:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Armando, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. It's wonderful to know Jessica and Mike were able to take care of your storage needs. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1d4e9cee-f7a0-43f4-b927-4a5089a11df8",
"author": "Heike Spahn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7upJqjw2Z8HKZkDJNjOyMQO_nfBrJEQ_MIpz7NrKfOw_0hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and clean space",
"date": "2022-12-20T23:07:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Heike! Providing renters with clean facilities with great customer service is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c888435b-4aa5-47d1-b3e6-0fda75a1681f",
"author": "Dalia Satas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzSKAK8EprUjASyJsQZaBJTRYfJzHXMZvNtae0xjK71fZveTYy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They have been so helpful for when we have deliveries. They have graciously carried all of our items down into the storage unit and safely placed them. Great spot!",
"date": "2022-12-20T22:49:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dalia. We know our customers value secure facilities and helpful staff so we do our best to provide that! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b2cee3ab-c130-4095-81e7-b0d943587e71",
"author": "Benjamin Stiegman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJx82AjbN_55KayRoYCZjLHzvBRmJBwdRjyRz3EVBq5w_y5qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-20T20:00:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Benjamin, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9096c62-a58b-4e1b-8a46-21c8840a028d",
"author": "Sadie Kapelinski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXA5LEbUScVibpRdB2lNQdtyPWTk5qfgo_jcHRE27aSu_5lc21uEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-20T20:00:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sadie! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ab4190e-0a5d-4176-b3a1-bcd28880e25b",
"author": "Kristen Pandy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIULix9wpv3Z59wAOq6ESZ16LgTTswVkC-LFewOqdRMjzt9sNY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Jessica are so great! They were very helpful and accommodating when we needed to switch units on move in day. The building is really nice, clean and secure. Definitely recommend!",
"date": "2022-12-17T20:06:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kristen. We're glad Mike and Jessica were helpful and that you found our property clean and secure! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "2bb351ac-081d-4eea-ab7a-6d783d21d7e3",
"author": "Alec Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLaBxu_J2D4oGJ3Z-EIhMn9wrMFzEY4WMQ-b9i6-hGdC6I0WU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage was awesome appreciate them helping keep my stuff safe while I looked for a place to stay!",
"date": "2022-12-17T18:57:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Alec! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "692fa306-96d2-4c43-b543-02c202b12da0",
"author": "Bryan Hackett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR6RSMXj7CdSkdcbXDIoexA38-WNtq0tpUxhLJ-yGgbtOlGwW9=s64-c-rp-mo-br100",
"rating": 5,
"text": "They Make it really easy to sign up",
"date": "2022-12-16T21:41:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Bryan. Thank you for your positive review! Please reach out to (773) 598-5330 if you ever need any assistance with your storage unit.",
"replyDate": "2021-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ee92943-1e7c-4c8f-b3ab-78b26e850b7a",
"author": "Liz Borges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5IGHHVz_Hh3UYiUJw038FLzY2Y3zcwob_x5_DaY0Ob5nsSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was amazing! Helped coordinate unloaded of a tall box truck and directed traffic. Really open to working with people and making things happen!",
"date": "2022-12-02T17:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Liz. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e8d94de-6198-4664-9bec-8ae74332766a",
"author": "Joey Lullo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_Gzg__5GIK4_rJ4Ckvj180k-Jo4ETUFcPmBpbiCaUCbjC1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome!",
"date": "2022-11-30T23:00:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Joey. Thank you for the review. We're so glad Mike could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68fcfb14-7e0a-41ae-a9dc-e6c3b9be6b5d",
"author": "Melinda Joseph",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUh8s-dpB58-FbblsVKXH2KJ83W4AyLvCAbK92o1I82gFFl8qia=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This facility is well run with great customer service. The facility manager Michael Burke is friendly and cares about the customers. There are always carts and there are 3 dock slips plus a loading driveway for access. Extra Space, please send this location their lunch!",
"date": "2022-11-30T18:59:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Melinda. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael. Please email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7b05c589-7c8b-4169-a341-33db8a84f843",
"author": "William Bragg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBZlvShRRm547off8cVJ0gRNMa6xtr3pWo-dkJzJ1TLU9ymsaF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great move in experience and friendly staff!",
"date": "2022-11-28T19:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, William, for the great rating! It's wonderful to hear you had a positive experience with us and that our team was friendly to work with! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2fab3057-fea4-4c94-8432-51248f5eea89",
"author": "Dani Valladares",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjMccwj0-89RGbtgj5MxCQzy8bgATyuIR_WcdFMuJFDat6Ifq5pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed a storage space for about a year between moves and Extra Space made everything so seamless. Facilities and equipment are well kept and clean. Mike is awesome. Would recommend!!",
"date": "2022-11-26T16:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dani! We're happy we were able to provide a smooth rental experience with a clean and well-kept facility. It's great to know Mike was awesome to work with. Feel free to swing by your local office or by calling us at 888-storage for any further assistance!
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ca36c8d0-50af-4ae4-933b-7934003eda45",
"author": "Kendall Boone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc2-t_maHYZiCqqa3xOljBsEfIH3ljgcT0K_7jEG7h5uGvnMcZ3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-23T20:29:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kendall. Call us at (773) 598-5330 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "924fabad-a62b-4a28-b780-07bf8d304ee3",
"author": "Oldsmobile Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc7KTE1xKxe7sI84Q-ROlzCf1rJwo1J1fnVf-A63DEi0zWYTv5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yet another 5 star review, what more do I even have to say.",
"date": "2022-11-17T01:15:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Oldsmobile, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cf75800-9951-48d4-982f-49ed6c4e596c",
"author": "Jeffrey Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKddtHU70ltWwB6jrlUEOJ5P_2frfvaIBkq-23T4xT2EuN_QA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica is the absolute best!",
"date": "2022-11-12T19:02:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jeffrey! We work hard to meet the expectations of our customers, and we're happy to hear Jessica hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f092be01-16a2-4c9b-9a56-6151a7dbfa3b",
"author": "Emily Malis Greathouse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsxxNMD4IalST_EOT1TQHJJUUpk1z6r4S6OmekNEAuPM1KkFBM=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility is great, not only is it nice and super safe, the staff is amazing. Mike at extra storage space is the absolute best. We had a crate we were moving out that was too big to fit in our car and he came outside in the cold with a saw from the back room and helped us break it down, no questions asked. Thank you, Mike! And we highly recommend Extra Space Storage!",
"date": "2022-11-11T23:08:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emily, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Your recommendation is the best compliment that we can receive! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:42:32.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4d8b1cbb-5ba3-48b4-8a4a-a5931cd72644",
"author": "Henrique Da Silva Passos Neto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLynxooax_4NmGwO4kY75in5TgiuUn0A_Fovtxdx1Sio-cd9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Fast process. Good rates",
"date": "2022-11-09T23:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Henrique! We're committed to providing excellent customer service. We are so happy you are satisfied with your rental rate! Stop by our office if you need anything in the future!
",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "07c7bdf4-81d8-4620-99a5-511f48c6a769",
"author": "Ryan Lawler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQwN3urxijHVjabQ41Y5NsWXs3lcXtQG2SCEPN4Fwb_7pojMRU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-07T15:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ryan! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 598-5330 if you ever need anything.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc85cbb2-a1b6-4302-b9bd-f89c4e4e38d0",
"author": "Jenna H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHM5B_6VGTO_gIczXGKi36kiwWzv2OE4_zANx53CgzSFn4mg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike is the best! Super helpful when you need it, and always is the most friendly. I wouldn’t trust anyone else with the safety of my belongings!",
"date": "2022-11-02T17:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Jenna! We're so happy to hear Mike was able to make your rental process hassle free! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "342b895e-789e-468b-a42e-b7b752d570c0",
"author": "Georgia Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV53Kvzpb5UgSYzLTmUdmlQqzzj5z38zR4cHwVbxzhW9mHgxqEq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome space, fantastic staff!",
"date": "2022-11-01T16:01:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Georgia!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility! ",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0fd0888e-096c-4558-92fc-bcbbeaf8fe12",
"author": "Stephanie Catoggio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-dBrxT0mQEVka2dvXCzT4FvDBwVF5fCxqqWnFsfRMyaDGFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike, Jessica and team were incredible to work with. Very helpful in getting me all set up with a safe and secure storage unit. 10/10 recommend!",
"date": "2022-10-29T20:21:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Stephanie! We know our customers value secure facilities and helpful staff so we do our best to provide that! We are glad Mike and Jessica hit the mark for you. Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7b1f45b7-851e-4fd0-b794-aaf0434d3f93",
"author": "Nick C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsxi-Kru8tvm3NcMFxwgPzi93txAPwv0Ut4TyMboKFrstY4Zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-29T19:09:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nicholas! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33293143-4745-4454-aa69-6110695a22e1",
"author": "Whyz Yttf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv4HEeB0V9ygBUGBVNZ7v-Zwal2kJoZMA1VSsHsz08F3s9n4I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place they helped me lot and great location as well price is good",
"date": "2022-10-29T18:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. It's great our team was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "50d7311c-6f30-49c3-8789-bfb4aaabf760",
"author": "Kristyn Romanowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKUWvdZr2flbJNTEFVPpsbi4fg_EycGctTT6PpsaTvOLON5vCD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Jessica were nothing short of amazing! 100/10 would recommend!",
"date": "2022-10-29T16:19:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kristyn! We work hard to meet the expectations of our customers, and we're happy to hear Mike and Jessica hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8bc0fe58-05fb-4540-8af8-038368f941f3",
"author": "megan hart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwF2nk2hLlEdR--dKAWStjST-9y35v8HldMuGeQKFnoY-NBmbU=s64-c-rp-mo-br100",
"rating": 5,
"text": "The employees were so helpful, so easy. 10/10",
"date": "2022-10-26T22:13:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Megan. We're glad our team was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3d1ebdc7-54aa-41ee-83be-4c74db48d342",
"author": "Stephanie Gaiss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5xny4SqtxFseeZf-r227llMvKkfHK84Yttvt91jHXf96V_AlX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you extra space for taking good care of my items for the last year and a half. I had great customer service throughout - especially Mike. Only complaint is that the price of my storage unit went up a few times, but otherwise no issues and would gladly trust storing my items here again.\nThanks!",
"date": "2022-10-24T21:21:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephanie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike. If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility! ",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "57b7bd3c-3ee9-4c9b-83b7-3e83d3efa9e2",
"author": "Jamie Leidelmeyer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKb9sEPdSWDTWfwy7QP8ZUeoVT41m_GvtWkrsUv_DQSLJo86XjYA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service and really good price!",
"date": "2022-10-24T16:22:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jamie. We're glad you feel good about your rental with us! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.
",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1e0eb675-d95a-44f1-bb39-d7579021eac7",
"author": "Rachel Aguiar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoVQ7bv48ENxYpdlDr1ijazLOcBiLQVZkKrD5D7AFtoQ5zIEQKHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location and the set-up process was seamless. I was able to check out available units, sign the agreement, and get access almost immediately.",
"date": "2022-10-22T15:03:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rachel! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "37c8d874-5816-4651-8021-5fa9ac7218ff",
"author": "Nicola M. Costello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgGgurFL45PHWQbGazTPSYcx_iKmU6cQ1uc01uLEIhvCtqFA5N=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-10-21T23:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nicola! Please stop by our office or call us at (773) 598-5330 if you have any questions. ",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1faf94cc-707f-496c-86eb-982f672e6d43",
"author": "Roxanna Markewycz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOlwILXNXLPmdfISPISAzVX8c9XEJmQivQOJR20uk4l0blhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-19T20:32:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roxanna, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b859870-7276-4ab9-ad51-7e26df5c4041",
"author": "SONIDOS Collective",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzOiAKwh_BWuA2kfOykJeAKrPJbXYVIWaG92pCZinsG8hy1opV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a pleasure to have Michael's assistance. Clean place, dock is great, very convenient location and helpful staff!",
"date": "2022-10-18T22:58:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Sonidos! Providing renters with clean and convenient facilities with helpful staff is our top priority. We're glad we were able to meet your storage needs and that Michael has been great to work with. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "29e3e900-98a7-48e8-8c04-e8753b04be01",
"author": "Crystal Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-6HIINmEkh4Y2GYh6VRfZbtpKLEgh4WyywrvLMbFTgx3S-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-08T23:04:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Crystal, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8316f66-eb76-4101-aa56-357d65a294f6",
"author": "Ashley McDowell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlGW_kn1QaICdTf_PeA05ybl3ThcaHtG3ua9EYiRIlJLvM2Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, secure & safe space for your things",
"date": "2022-10-08T21:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ashley! Providing renters with secure facilities and great customer service is our top priority. It's great to know your experience reflects that. Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "1a8aa42e-3806-4f78-a089-783f17774428",
"author": "Kirstie Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgqwUb0Tph3eHyxA1TlFz4vkqxsRkG-S8TaBR0P_TW8uRKuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2022-10-05T17:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kirstie! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7416895d-b29c-40ec-a0f2-0073bf3ebbab",
"author": "Makayla Gore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNXQ897X9m8wIFzdkr43qxnybcfCHqHLvV8w3qNkJdPmyPcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service,very friendly",
"date": "2022-10-05T17:32:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Makayla ! Thanks for the positive review, it means a lot to our team. Please call (773) 598-5330 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "66309fea-8b95-4670-af10-2f79982c4099",
"author": "Ross Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc9R8e0J4-vWgbUyYOF5EeGlq8_6-73L7PwfIDo_-FHQmwoJbpfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location, easy access, good prices, helpful staff",
"date": "2022-09-28T23:57:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Ross! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.",
"replyDate": "2023-07-10T00:42:34.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "95abd2cd-3038-4cbe-b325-391571ca2a2d",
"author": "Imari C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWLDgYaI5wO6-2JGcvr2UR5a_AprWmImQFh24tz0LVg0JjQIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at this location! Assistant manager, Jessica was informative and super helpful — putting me at ease for a first time storage renter. Glad I chose Extra Space over a few others I was weighing between.",
"date": "2022-09-27T18:47:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Imari, for the great rating! It's wonderful to hear you had a positive experience with us and that Jessica was informative and super helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e32b5e1d-08d2-41cd-96cd-47ca75bc101c",
"author": "Neil Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWe_z_0bCkwMzkyNm8CVQRyK9I0yYDYrfNbW7qJBHCJ3wfhTWth=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-26T21:17:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Neil! We are grateful for customers like you.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db52b87c-22e7-449e-9bed-d852da1e0a68",
"author": "David Lemmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHtwy9rWAbEkJl_vVSiBfGGf0fgbGIKmyrAwROGQXYArtmOeW9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy move-in, easy move out. Guy at the counter was super helpful. Good storage right in the city",
"date": "2022-09-24T21:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, David! We're happy we were able to provide a smooth rental experience. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3acca0dd-f36a-4189-afb8-fd4dd136a822",
"author": "Aisha Carey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz9JIqRnJfsv4F9tr20pGs6hMLxKhBYHLovHWGh3jEwmL9p0LM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding experience at this Wicker Park location! Mike, the property manager, is awesome! Getting moved in couldn’t have gone any smoother. I would recommend them to everyone.",
"date": "2022-09-18T15:56:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Aisha, for the perfect rating. It's wonderful to hear you had a positive experience with Mike and that he provided you with a smooth rental experience. Give us a call at (773) 598-5330 if anything comes up.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "82111476-20dd-43f0-85ed-765419dc7911",
"author": "Paul Tesdal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLryRrYCqNNTfNmhI0LaSzd7Ub7JX5LLHhhP06elPxVXsS5CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-17T16:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Paul. Your rating means so much to us!",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "208ad1b5-bde9-453c-b85a-23965f93816e",
"author": "Dave Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaawo6qRHcU2RHQVTOsQa_NCsLahuMsdfnr7pLWxhQmhFATA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice clean great staff KEEP that\nPeople come HERE",
"date": "2022-09-17T16:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dave, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to stop by the office if you need anything.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bed498f8-6f9a-4c3a-a14d-b34703eeff5c",
"author": "Sid Khondker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKJXBodb-6v3d9uoUPfBMvBu_D8uc9RSFeh4tHBczRvrHO5k4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-17T14:20:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sid! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fdc659ea-43ff-4bd5-ad00-0338d0600877",
"author": "nicole x skyler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHlNNtUxRp5pNhoWFRBt6l4RvcN_NYZ-Df7IkEwOUswbu7oY_D=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica was very kind and helpful! The unit I selected wasn’t clean so she moved me right into a new clean unit. The whole staff was wonderful and displayed great teamwork!",
"date": "2022-09-11T15:06:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review and feedback are greatly appreciated, Nicole. We're thrilled you had a positive experience with Jessica at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d3819ba7-8af5-40c5-9b04-f8a0a2445ce6",
"author": "Travis Dettman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjUU2NDHisgqUEb7Q0kCZoJtIno8Y2mkusD9l-PPsggxyaDHcy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Jessica were awesome at helping me get my moving boxes and made recommendations on other items I might need such as a mattress cover that I wouldn’t have thought of. Very clean facility and easy to get in and out of. Highly recommend!!",
"date": "2022-09-10T16:28:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Travis. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike and Jessica. Feel free to reach out at any time at 888-storage.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "50ac4d9c-4b95-4c44-872a-1d5562059dba",
"author": "McKenzie Fisk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXMrEtVSUkOuhcThLzO8UJg2GnAwP768DVquDdgnvDe9fGog=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this place. Loading dock, helpful employees (especially Mike), around a lot of people and restaurants so it’s convenient. they put packages in the unit FOR you if you send it to them. It’s the best since I live out of town but work a lot in Chicago.",
"date": "2022-09-09T21:15:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Mckenzie. We're committed to being your go-to stop for all your local storage needs! We're glad Mike and our team were helpful. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34499f51-3b31-4c10-bed9-b28b67904917",
"author": "Alex Grimmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa01okf0wUEloQkAJgLK43iTmO8cRmQui-Q5moYlDYdgb84w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly, always available and wonderful.",
"date": "2022-09-09T21:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alex, thank you for your review. We're glad our team is super friendly, always available, and wonderful. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29818d76-e219-4676-a526-7ba4699b3cc7",
"author": "Tori Vázquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAKywtg4eXbeXIoyH0N4qGvcA2U2OdMJXRY2WMP3kJFGCtiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-03T17:38:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tori! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "180b2f0f-f6c1-4d35-a1e2-f39e79979a5d",
"author": "KeanaMarie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU714uKAPASyGUZxGXdtYp2h8tpQxSTa_puYfMgLm1jGcjA6Wzi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-02T16:06:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Keanamarie! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 598-5330 if you ever need anything.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8217eb7e-7940-488f-a26d-eff3d3f63c37",
"author": "Divyank Singh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX8EeSqqmpCdeiLWj9KxjNEJkKvqF0bXWJqJJffNBs_8W_rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with a helpful staff. Jessica, the assistant manager, was very helpful and got me the unit I wanted.",
"date": "2022-08-27T20:55:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Divyank. We're thrilled you had a positive experience with Jessica at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11c6f673-6ab6-4c88-b975-ec37b5f6aff4",
"author": "Brett Usen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMmkJCHGy2nS0kJMpwfImI5P7ftZ5k5YzK9yMTDarJei8dLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic people and facility — highly recommended!",
"date": "2022-08-26T21:01:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Brett! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51b1c085-7a0d-425a-88b7-5c2ae586035f",
"author": "David Trujillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVxG_9kLACUYfFyZLOqwzkFve3e_kshNYUSDEAGdw5-IHR1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a good first time experience with extra space storage,thanks to the good help of jessica.i recommend this to everyone.",
"date": "2022-08-26T20:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, David, for the great rating! It's wonderful to hear you had a positive experience with Jessica and want you to know that we are here to assist you with any further storage needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41183f86-5d5c-49cf-8a3a-c3d2d8cf0e43",
"author": "Bright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhaxD1UuF6BoYTeevwm6G1iEjifY5SeejZ9UummmOHFzJaEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed storage while selling my condo. No issues for the couple of months I used this facility.",
"date": "2022-08-25T14:53:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bright, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility!",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa2cbf38-ea52-48ee-8fb3-39982b3a859c",
"author": "Dervin Fedalizo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOm3S-oOX9jcM-MG1GNXzKP0DEA4tZuzfTmT3-8doJE0fEJVQnBw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike is nice. He has given us good ideas and strategies in storing our personal stuff. He gives us discounts too",
"date": "2022-08-23T22:01:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, C. Thank you for the 5-star review! We're so happy Mike could help. As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4832e05e-0d34-47cf-a892-acdacf2e7f59",
"author": "Michael Artman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxNpnQ8SmHm73bwN1lB2vkBrb4R7yT63k0fsiYXHLOG9hF37EG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Mike for the assistance today.",
"date": "2022-08-23T22:01:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Michael, thank you for your positive rating! We're proud to serve our customers and are happy Mike could help. Please let us know if you need any assistance or have any questions at 888-storage.",
"replyDate": "2023-07-10T00:42:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59bd4191-1c39-4154-9ed8-3cd40b2426e9",
"author": "Sydney LaBoda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFJK30HZ34Hk45q5-cCUX6GBlLVJtsk_Ngm2eflEogtvdy9DZw5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful staff, the facility is so clean and smells good everywhere, and easy to navigate. The sign up went smoothly and the parking/unloading in the garages is great. Definitely recommend!",
"date": "2022-08-23T16:39:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Sydney! We know our customers value clean facilities and helpful staff so we do our best to provide that! Your recommendation means so much to us! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "46ca894f-2a74-402e-ac80-fd78d933a03d",
"author": "Jim Fessler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXW5CIj93hLB7AZKtXxi-CauV8_G0i5eIbogIXvuqikX7lN67_1CA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-22T17:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jim! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8e8c1f5-e950-42f2-96b5-4b87573d756a",
"author": "Alexander May",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnNfHTUwkyqiF270KAfQgELGHgkGU7lHVEkTVr0RU9ag9IZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience would use again for storage in the future.",
"date": "2022-08-20T20:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alexander, for the perfect rating! It's wonderful to hear you had a positive experience with us. Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "198ba13f-6fa4-4242-98d7-cac1a8b191a8",
"author": "Brad Pinsler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa1zIbpvyifOGzENDSmKV-z3Hj40VZx_2-Mr1rBPTScJuU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and efficient registration and unit is spotless. Excellent customer service!",
"date": "2022-08-16T21:00:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brad, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f8569ee1-9fbd-47c5-aa62-efcd7050d70b",
"author": "Arleen Irineo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWzjR_Y30m5IvSxnMCi4NOxDgqG1HYQMAAA5ppzQl-HUfnXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-16T20:42:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Arleen! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (773) 598-5330 if you ever need any help with your rental.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9aa8301-498f-4705-8f32-2cbf07a8a13a",
"author": "Patrick Olas",
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"rating": 5,
"text": "",
"date": "2022-08-16T20:21:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Patrick! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc9137a1-165b-4fa6-b840-3ce8bdac0191",
"author": "Lydia McGowan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOHbMNW5-jqg2_s7F-xF3FpZFvvGhBh15AvniqroFb8Ww_wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful!!",
"date": "2022-08-13T17:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lydia. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d8b1f6e-a43b-46f8-97ea-8b158015978f",
"author": "John & Taylor Pohl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJd8jhUlmSZuvDmE90JowxtYUphyQwmgnQ-xFADvViRQVSEFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-12T22:28:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, John! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 598-5330 if you ever need anything.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47c2b231-0119-470e-8d7b-29ffc7d2e15b",
"author": "Fletcher Drogos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7vCVluQYYrqS_p_k8vu7P42ypGRKaGEXPkZcmp8L6fYS0gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic all the way around!",
"date": "2022-08-12T20:49:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Fletcher! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90aeacfa-cbf9-4e04-bee4-a3fe4aae2bd0",
"author": "George Scharff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPhMr11PCnmNXWhyN4NvIAgQbVi6LMRZ1VW9a1XwLWQFS-1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jessica and Mike were very helpful!",
"date": "2022-08-08T20:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, George. We're glad Jessica and Mike were helpful! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "e6c20bef-e3b3-4a7d-9bf4-e1ae5acb573f",
"author": "Colette Afante",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTPk3u1fggo42fDx8Zhd-bg6tOPN12APcRzPA3loStk3b0uFdr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-03T22:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Colette, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f770ca25-5933-42c0-9372-8e71cfb0755e",
"author": "Vincent Perry",
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"rating": 5,
"text": "Easy and painless to get a unit and fill it up.",
"date": "2022-07-27T17:21:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Vincent. We're glad you found our rental process easy and painless! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57ca1a09-6ad1-406e-b73d-edc72694f969",
"author": "Jack Gerber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEJPb6WNB53ViYXYbMQ9UjhGEZKx4RH-Elm-YGALEsLG8o8E3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, very helpful staff!",
"date": "2022-07-23T19:00:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Jack. We're glad our team was great and able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "884a0bb5-a94f-4324-bda2-ab8b546da101",
"author": "Kyle Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0BoyMILm7vXLMGolowNvKpXYsYsfOdg7zNvonZ7mQjDd8R08-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! Our belongings were very secure and the process was easy.",
"date": "2022-07-23T17:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kyle! We work hard to provide our customers with secure facilities and an easy rental process so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "bf11802e-0e44-4de3-a3f3-6a564daf4997",
"author": "Ed Fitzharris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL04UoDVjTMNwXJkITbgav2Aedocd32pQMfelG9tKkYGz4n2g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good customer service, place is clean and secure.",
"date": "2022-07-23T17:24:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ed, for the great rating! We know how important keeping your belongings clean and safe are. Don't hesitate to reach out to us at 888-storage if you ever see something that doesn't meet your standard!",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "c4ca6742-e3bd-4c72-96bf-c28271376fcd",
"author": "Charles James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiL7RJsZZlrhtSrsXxRnUdj4VXJanGXZbnZ3_gqb5us0VR2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing Service and super helpful at the desk",
"date": "2022-07-23T16:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Charles, for the great rating! It's wonderful to hear you had a positive experience with us and that our team was super helpful. Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c89aad3-e614-4f06-8014-702c36907b47",
"author": "Callie Ezell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvTQRe_KGRJjCsmlMfnMS-ZUqavaitQHLoPYVl1ufCGiZlUH-5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great!!! So helpful!!",
"date": "2022-07-15T20:03:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Mike is great too! Thanks for the positive review, Callie. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "baede9a3-ccc9-4e1c-b683-8da855b735bd",
"author": "yasmine ibrahim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJZGvmXfAnbn2HBySXnk-Y9BZhyaX193IvqSajZAL6-38PPsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Would definitely recommend, the staff was very friendly and facility was very clean. Getting items in and out of my storage was extremely easy. This may be moving to Chicago very easy!",
"date": "2022-07-11T08:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Yasmine! Providing renters with clean facilities and friendly staff is our top priority. We're glad we were able to meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-10T00:42:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2947025d-3c3f-44c4-b237-e7e822fc348a",
"author": "Jennifer Armetta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeoOFt2YhwK6IDXiZLZUVqd5tu00yXHCil4B4wSMYAj1ddtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had a great experience!",
"date": "2022-07-07T16:20:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennifer, thanks so much for your review! We are thrilled to hear your experience was great. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c047ed16-ef36-4ea1-8661-8b94e91128f1",
"author": "Mackenzie Birck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAGiwPjfKNuT_Z5wpdsfgK_btyT_pu60BIQCaNTxwk0-epn6J2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-06T14:08:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mackenzie. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-10T00:42:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "988e87f6-2439-4d30-b7fd-3f879b4e842d",
"author": "Eliezer Hoyos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3U0vU9iL1aTn3NEyXXVzv7n1qBpV8vwKJKvGHD8B-pinNXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-01T14:42:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Eliezer! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51f27215-5d73-42ed-bd88-3c85bf879db6",
"author": "Kathryn Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdNXUhjowl71ZVJyjYdj6BkB-DqYM6lZOwAvrcAztApfcFpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy move in experience. Good sized unit. Mike was very helpful with any questions I had. I would highly recommend storing here!",
"date": "2022-06-27T17:10:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kathryn! We're happy Mike was able to provide a smooth rental experience and that he was able to answer all of your storage-related questions. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d52e126-feb9-457a-b0ad-b075f6ac5df8",
"author": "Taylor Weitlauf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEpsw4koadr5NGLXUW5Y_W95Ud6H86TQZ5-IFSV2wUHlIQdvc7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredible service. Very well designed process. Great overall.",
"date": "2022-06-23T00:44:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Taylor! We're committed to providing excellent customer service. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d39ebc31-3c71-488e-9260-deb45fb5076a",
"author": "Kasi Moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNBNdwY4lhk7USKfYibzxW34mHkiQpB3b8SRavozT98mbGu2k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-22T21:12:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cc2593f-7f75-4986-ab74-5cdace6d0c90",
"author": "Shannon Fey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6epMuaPUX4nu053Y_vq9S9IHawkp33nmK5HbfiFvuXuFWJSWy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and easy to navigate!",
"date": "2022-06-21T20:38:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Shannon. We're thrilled to know you found our team to be friendly and our property easy to navigate! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b7b3217-04c5-49ff-8f4a-a24f901abe08",
"author": "Tara Rutkowski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeiLsMnk-jGeub8SBgg25RmbuUJUoJ4nC3MaU0Gkc11vcmM6zv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to access. Garage access. Large space. Friendly staff. Very secure",
"date": "2022-06-20T18:53:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Tara! Providing renters with accessible and secure facilities with friendly staff is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "08b931bd-17e3-4c88-898f-d2a45fa2a2f0",
"author": "Josh Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRQI4pzSBH0F_GkaTOkaphrDDB1AQYbZS4k47UyssUwuF-tA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T18:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Josh. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e3e6ec2-3b02-401e-a598-73bb74937d81",
"author": "Mario Bucca",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeWo5t6wvTek-lsEzFiHQbhCP172LIsx8NfN9JOk0BQmsKTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T17:23:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mario, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ff84131-36ca-4891-ab9b-4668e1e7657e",
"author": "Scott Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjSvEZe5aB7wrF3JJ8vooeUfkKZi21LmEKpb4Oe_mkH1HTsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T16:01:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Scott. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6839a767-16d0-4ae1-8d7c-3880f2e1c174",
"author": "Andre Scherding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoSrVumXnZA1doq8Ytl2Kd3JqWMsDoNTjagq1aD7FW6amDOS4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-18T20:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Andre. Call us at (773) 598-5330 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66d9114a-24b3-495e-b392-2177b672d614",
"author": "Daniel Scherding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP6jahaVju29Nl_PghZJBU14WAvvZS3vtsJC07ujZM_-9ccA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-18T20:40:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Daniel! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19097244-7c34-402b-b5bb-e0310c7f0d88",
"author": "Sabrina Vollmer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMmzZBiybYxThiGhbBaMAU0bvdNxQt7ffeKjjywxiRLZrd16qt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best moving experience ever! Fast, easy and informative! Also so clean and safe!",
"date": "2022-06-14T22:34:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Sabrina! Providing renters with clean and secure facilities with an easy rental process is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "d606c2dc-7c2b-4794-abfb-90ffa0d2cb2d",
"author": "Patrick O'Neill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWccQjRWcm1IrQjKXMzRhCiPzdc3SAsTVBVCZXML2VgBBl0thv5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing experience and facility!",
"date": "2022-06-04T17:10:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Patrick. We're thrilled you had a positive experience at Extra Space Storage. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4173b1a-9b06-44f8-b155-1eca481cb9ac",
"author": "Travis Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmyd81_uAH-z3vmzDBdfD8yl4l9cH_AzWRkrdvzfqQQd4Mjvrl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff.",
"date": "2022-06-04T12:11:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Travis. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e790961-5c4e-409b-b8d8-53c84aaeecc9",
"author": "Jennifer Clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhLUdQu1miZ_APsqRfuMgdjkGlo84yWLVyJt7Z4YCq2WjJMWguFg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike I am a treasure! Give him a raise. Great, well-managed and clean facility.",
"date": "2022-05-31T16:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Jennifer! Providing renters with clean and well-kept facilities with helpful staff is our top priority. We're glad Mike was able to meet your storage needs. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "9b666b5b-d17f-4aa7-95ff-7e5124b73199",
"author": "Charles Parekh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmB4Dpuzy0pe0G-fabdinK3Rvy3TvUYcMgZVYH7O1BwQtE6t4sFw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-29T22:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Charles! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a4e3a24-d12e-41bd-9b95-0ff4bdeefe72",
"author": "Gianna Graziano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWysP6ki6KA_z8JIJ7wFl3sd2BoBFRZENHtxAGKdiEmX7FLOuM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-27T15:45:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Gianna! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 598-5330 if you ever need anything.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b601a415-5ce5-4768-a05a-f04e45a3d673",
"author": "allen king",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9yhi6ovYHQvlG1jyaEabg83BEcKQonOm3N07cQjL55nxCUfDa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super fast, super easy. Great location for my needs, and very simple process to register.",
"date": "2022-05-23T20:53:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Allen! We're happy we were able to provide a smooth rental experience. We are here to help! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e1900ff-87b3-4a24-afd0-9d743b9da154",
"author": "David Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQzxUoCz8FU6REB4wsNObUn84ewJIqoHKXuMGifOf4z1sxaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was incredibly helpful and got us in and out with our new unit in about 15 minutes.",
"date": "2022-05-21T15:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, David! We're so happy to hear Mike was helpful and able to make your rental process as quick as possible! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ca77ffb1-1818-410f-9664-f2d1aeacbbb2",
"author": "Lindsay Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQBRmmtIfPiOJsVpEa63VlXp5QSaUIZyVFZt2dDegponW6tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-21T15:20:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lindsay! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:42:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a28e5cd0-6714-4f37-8f94-3aae7812b96d",
"author": "TJ Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDNj2FF2-t1UE_nh5lx_DsAxVJkLKmPhd_6bjo2BkChu6Nl1Zn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I’ve used this location for a year now. The staff has been great and the price has been stable.",
"date": "2022-05-18T21:37:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kyle. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (773) 598-5330.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d0a99417-6833-4bc2-87f4-fa5d457baf7a",
"author": "Marcos Chagoya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgOrfTqGvL1vwGwnGlwdux5_-H8V-sccSLZEiJsNW0Dst0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-18T16:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Marcos. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1530b216-8fcb-4c04-8dfc-b9a8cd924855",
"author": "BoujeeArtist Chronicles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8aDdwZcK2AqUktTmH7ELH5E6Kwq_zrPCZLwBzE6nbe3OMpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always easy",
"date": "2022-05-15T14:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thanks for being a loyal customer, Tee!",
"replyDate": "2020-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f30a60c7-9472-46a7-a858-ce46bcb6b64f",
"author": "Maribel Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlGz4HesJCx3R_wP4gdNWFHP1Lk25X37a846M11NRWiX2VWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location on Ashland is the best! Super helpful and attentive. I'm in between moves and they have made renting with them a breeze!!",
"date": "2022-05-14T16:33:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the great review Maribel! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (773) 598-5330.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7b1b86a8-59db-4ded-a6f3-483d5235e38c",
"author": "James Bohrer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6n_ijdC_6GgexswOtzOwuEJlDQmiagYyDi6VMSgYbGnZWABaE=s64-c-rp-mo-br100",
"rating": 5,
"text": "10 minutes in and out, easy setup and staff was very helpful.",
"date": "2022-05-13T18:18:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, James. We're glad our team was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "02915481-5c11-42e4-9604-c8b516ed7205",
"author": "Kristen P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmbdkloy0lf9qJ0LVeVsxIqkV4N1tGenj-GQTHc5H3I58j-BN_=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been using this storage facility for the past three years and my experience has been nothing short of perfect. Only moving out because I had a change in employment which no longer requires a storage unit. The workers are fantastic and truly care about their customers. 10/10 service and i will miss this location and the people so much!!",
"date": "2022-05-12T23:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kristen! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for being a loyal Extra Space customer! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b60084b-6ddd-4ef4-87fb-1dd99db4d7da",
"author": "National VP ChapterSuccess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUcejVDIps-OYqZlKfJNalV-KVIuAnNBwzD0VyuoQsiAxOU7s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T19:50:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, National Vp! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5e348c1-fd24-47b9-b11c-21f89dd02dc2",
"author": "Mitek Bay Area",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGRHZ7Tsd6DBi_v4PZyQWEiNqcEhkg-coltRZqNYTStZy-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T16:10:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mitek Bay, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0cc253a2-4270-4b69-ac23-55e7be6b2f94",
"author": "Ashley Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm7WtahlhS-JTTwAXDLOEx6ZAGnFXX5ns9V5AlSLKEbsHWE4X3WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage location with multiple options and super friendly and helpful staff. Highly recommend!",
"date": "2022-04-19T22:54:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Ashley! We're so happy to hear we have your recommendation! Give us a call at 888-storage if you have any questions.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8643ba6f-dadb-4cac-ad9e-64b93793f1e0",
"author": "Gavin Wilkinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcCZpX6OSBBXEaI6ZAXKqIAiTOW4DuahsvzKmWe1YWgqaDjtIj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael Burke was the kindest human!",
"date": "2022-04-06T19:33:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gavin, thank you for your review. We're glad Michael Burke was kind. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e08a3a0-db37-4d84-bb48-2cbaf4c7756b",
"author": "Justina Pape",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt9LmyhbldTsEaebx-fJ7zlIvfoZvPPOU624eGZgeYtDfj9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-06T19:33:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Justina. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14779617-e964-4aee-831e-d811188c4293",
"author": "Nathan Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK__qvrdg3tNKuPGvrh9SbkhRU2bGlsPOkbocpx9Spvm1MNTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courteous, professional service, clean facility. Would use again for my storage needs.",
"date": "2022-04-05T18:26:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nathan! We know our customers value clean facilities and courteous and professional staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5cc29bfa-42ff-4239-9a1f-ca10c6bb284d",
"author": "Michelle Odom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxm6phkI-GXR42kN3qDaKBO9mETE09qzqRnLmx_03mdHDiq4v9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Got a little lost trying to find our unit but he immediately helped us find the way. Thank you!!",
"date": "2022-04-05T02:54:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome review, Michelle. We're glad our team was able to help guide you to your unit! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cee3f869-88ca-4601-b5b3-3290334779ef",
"author": "Maegan Steen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtJWVk2HuFk6l6wDrcoNmth0_SduWIeytzg8vbZl0q6SCF9Nue=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was incredible. We were in and out quickly and seamlessly. Highly recommend",
"date": "2022-04-04T20:39:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Maegan! We're so happy to hear Mike was able to make your rental process quick and seamless! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aedc7497-8305-40de-a4e5-20af41e7a72b",
"author": "Nathan Steen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKACj6DAKtBlPGcKo8luCoiny_HrarFmqqPO_ccgGGX10OnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, friendly, and efficient. We got a great unit within 10 minutes!",
"date": "2022-04-04T20:39:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nathan, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, efficient, and quick staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f0851a5-7d5d-4590-81c6-577468e0eb86",
"author": "Tyler Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeUm1KCEr4F3jqFhJ0UWRMOJL5E7DwdGF5WkDQprzin9zmAg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T19:48:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Tyler! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6a03ade-e181-4b63-8ad6-4cde226114df",
"author": "Tee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXm3EKnPciNIGFijbl-rFFRhb7Q2vCqrkGoKF74h38WP04oyGom=s64-c-rp-mo-br100",
"rating": 5,
"text": "Scheduled to look at units with Store Manager and she was very pleasant. Detail oriented about policies, amenities and excellent customer service. Facility is super clean.",
"date": "2022-04-02T00:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Troy! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please let us know if you have any questions.",
"replyDate": "2021-07-10T00:43:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4e65e710-a093-44d8-baa7-1526e5120a23",
"author": "Joseph Dunleavy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbCBa0l0NrHHPZyjdDtbapstSru-cF-g2uLZ02tbvN0GVQ3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T17:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Joseph. Your rating means so much to us!",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe101587-2b3f-4367-a2bd-fa3222fbfa9f",
"author": "Vincent Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEg02QOi9bfULP-ngAs7EmXXoO5hkz5ivlbKgkIHV9PDpQAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-21T15:10:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vincent! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:43:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eab21dd8-d865-4b54-b7e8-ec34bb41529d",
"author": "Riley Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzDpxAcjRP-rofRH_zEsbVG6KWToHZrOTLdkS9gAEejeX69Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! Quick Easy! Mike was super great to work with. 👍🏻👍🏻👍🏻👍🏻",
"date": "2022-03-08T21:57:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Riley! We're glad Mike was super great to work with. Please call us at (773) 598-5330 if you have any questions!",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef61ade5-ddd2-471f-a0db-5525d61389ef",
"author": "Jay Cupp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIukFHihAJz3Cu77xaD8wnm5ttGvN6snPyFdoz9uNhDrR4Fmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kiara was so helpful! Extra space has been fantastic from a customer service perspective - couldn’t ask for more.",
"date": "2022-03-05T21:19:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Jay. We're glad Kiara was able to provide you with the service you deserve and that you have found her to be very helpful! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b878da8d-ba7c-4ab0-9aed-d1ca9f0bffef",
"author": "Nick Yambo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJtTsPTln4K2KB2mP6ZzCQKIkKhYNiOP5ot_ai6sy3vDN_UvKq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-03T01:38:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nick, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a92e1b39-5076-4c7f-ae36-3a680ea263c1",
"author": "lisa krause",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjomT2tHlERJxlmbznCrB9uzvR8_wxEINIuZqoCfrBwKraSKI9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-26T19:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Lisa! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e135303d-6fcc-401a-9159-f5fbb63e2b94",
"author": "Gina Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuyzJlGuTA2vrFyWV1gpcOp12gH1uLyS2XeHcLRzlVXMa1pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was great! Renting a space easy & painless:)",
"date": "2022-02-19T16:48:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Gina! We are glad you had a great experience with Michael. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "155e982f-e366-45b8-a5cd-e54912d424d1",
"author": "Sunit Jain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4F7bo3_8lbVqQ2WESo2mzM5nOnhstovvozByQyllgMi62IStB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael Burke was awesome, friendly, and provided great customer service.",
"date": "2022-02-15T03:57:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, S. Thank you for the review. We're so glad Michael could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee620e93-1f1b-4d88-a198-006c13bfb067",
"author": "Seema Jain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUlzGQLz-XkkbTsXxaMeH45as7GXzgkxB5MqaI8Ko5T9X-oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael Burke is professional and friendly. Great customer service skills. I would recommend his facility very highly.",
"date": "2022-02-15T00:10:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Seema, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b04cd05-ab85-4c62-8ff3-7a78e7b7efd8",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7WcDO_9GCCyWzTt53w8jpAv2N-1qKbRdQrKN3GHgQGXv_2E_6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility and elevators. Michael was super helpful",
"date": "2022-02-12T23:48:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad Michael was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f62ba386-ff1d-4394-a516-b91f3fa35900",
"author": "David Naidoff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJktPdag8mZYHEFUxZEjMJxN2NvMXsINXhRQGOu5S-anbWrqMj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T23:47:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating David! We are so happy you had a great experience. If you ever need anything feel free to call us at (773) 598-5330.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e460a664-3ca4-4c9c-8112-d0dfb287ce38",
"author": "Kevin Thonkulpitak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuSsuYx79tqglMzSsyR9q77dSoRRp7XADRaJWyZqAdo8jH9LY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-12T00:24:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kevin! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f5536c3-ea4e-49a7-bfc8-d9d6534640f8",
"author": "Tom Riordan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFUojhkDqprBiV4Wv-JcQDHjhOt5nqAQEoA4CdzZr1_fmcgVTHEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-11T22:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Tom! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67bcad92-6211-491e-84d5-e90ec15d7021",
"author": "Konrad K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxFAOU15ndzu-jBnRwkw0NV4DLTVT2AOqS4ZQPaIGpWHO2nQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael was a great help. Got me in and out in a jiffy!",
"date": "2022-01-27T00:02:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Konrad. We are glad Michael was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4103b403-4b65-44e2-89c7-a63c9648d0cd",
"author": "Noelle Africh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZCkOt8DSVTcKa9XSHpJbMoHXcSJMA2ZBTKMwNOSFXQNn6HA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience!!! Fast and very informative exactly what I needed!!!",
"date": "2022-01-25T17:26:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Noelle, thanks so much for your review! We are thrilled to hear your experience was wonderful. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a977bdba-8467-49f9-bf5e-84b85bfbdb9c",
"author": "Erin Raymer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrYAClFOvH5RQWge5AbXusm33PbBPghQpjSZw0SR4P4x7euw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service here is outstanding, I have several units and am very impressed with not only the staff but the cleanliness of the property. Highly recommend.",
"date": "2022-01-24T22:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Erin! We are so happy you had a great experience. If you ever need anything feel free to call us at (773) 598-5330.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "247ff50f-8c74-4988-b9a8-97e38f040a50",
"author": "M. WileY",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVo8XkiQAx2WjM6RrU1DzCxnjeo9TvEHbUbKhwr8LVaRnz2jRIzeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kiara was amazing. In and out with exactly what I needed. She went above and beyond! This is how customer service should be.",
"date": "2022-01-24T17:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, M.. We're glad Kiara went above and beyond! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "128517ab-30e6-408b-a672-9cb6fab2439c",
"author": "Raleigh Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEcsN09lnvCVvjyt4alPkrwgReHf9uY6XYoxVkZ-002W9MDqe7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T20:03:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Raleigh. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60325b7f-2711-4326-9a25-b16fd75f00a0",
"author": "Fred. E_B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6nRyAdvaZHqDyNcvvlOjGQubsrbfxp4CkIYE50ypkix2za3XUcw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The entire process was quick and easy",
"date": "2022-01-15T18:31:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Fred.! We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd2a557c-4645-45d8-94a7-5e40ac00d7aa",
"author": "Sean Sullivan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpZL9OrS3ucFnyLqkHqtXwzXM6feL_pqH_lV5-AgGci0I9pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facilities, friendly staff and good hours. Only thing on my wish list for this facility is a dumpster for boxes and things like that.",
"date": "2022-01-15T17:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for letting us help with your storage needs, Sean! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (773) 598-5330 if you need anything!",
"replyDate": "2019-07-10T00:43:11.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8ba0f602-0ebc-4b95-9655-f0895ea2ba21",
"author": "Dimitar Zahariev",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjG091OP2j76rgrWTBlLG0fRn9O2k5azFyvYmBtAEC41hHfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very affordable and nice space , Ciera was very nice and helpful!",
"date": "2022-01-14T17:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're glad Ciera was very nice and helpful! Thanks for your kind words Dimitar. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T00:43:11.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4404ea17-4e2d-4e0e-82de-3fc9067199c7",
"author": "Justin Shukas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfyVNtN4ZNGOgIqhkkqEtu4AO9Eyxh_hNORIxtQa14CMa10Ro2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-10T20:43:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Justin. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef843137-d428-4f94-8fb4-a6bc324413c0",
"author": "William Siegelin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL83ORlefsXXobkopiqU96APOjX6ehpqSZSOyh8dhN91rB_8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and with this location. Always helpful and no hassle.",
"date": "2022-01-08T16:53:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (773) 598-5330 or stop by the facility!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49dbc361-3a22-4903-862b-a68c95cedc92",
"author": "Donnie Rion",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCn3LDtJjgMfY8vo5dPLIwvcnMSQW_9dGPa5qoYxij0PvW_KYF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Compared to similar storage facilities in the area, the prices here are fantastic and definitely drew me in. The storage unit was clean, and the facility itself was clean and organized. Rob and Mike were both friendly and helpful and got me set up and on my way very quickly.",
"date": "2021-12-29T19:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Donnie, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Rob, Mike, and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-07-10T00:43:21.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "678dcd31-90b1-4fa2-b891-771711f3375c",
"author": "Trey Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoGjTwD8TXR4eIWOmk0wFQXF-B9W2hIfyeVfrSzdVIgN55ffrT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-29T17:16:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Trey! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "56fe22f1-6114-4246-b8a2-0609724f4248",
"author": "Keith Dorrow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhvjFmgqqcn_PM-JqQqnfyOyMqgyvrgct0tyaWiWriuzrlVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-20T23:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Keith! If you ever need anything in the future feel free to stop by or call us at (773) 598-5330.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfc9ddba-ff7b-4748-aab5-3f9a4616927a",
"author": "Glenis Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL14qAqD5qfw0n2F8Nks0UNWRXaL-HeGzfud32OXJby5nR3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kiara was amazing, quick easy process, very helpful and professional.",
"date": "2021-12-20T21:58:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Glenis. We are glad Kiara was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b0c9ea3-9cca-481f-a1fa-5b33b771576b",
"author": "Amy liss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIE4mm9Bi5Lb_uHdP1J8C75bypZtWGR-60PjII84v9cpaS0uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-18T22:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amy, thank you so much for the great rating! Stop by our office or give us a call at (773) 598-5330 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d9ce020-2b68-44fa-9f63-0d8b134534f0",
"author": "michael jay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX6cNJdGg_FZd-e9Wl-97y7sdp1P3o2FAIqxpsdIuoUCVwKlT1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome storage in the city! So awesome I just got a second spot. Clean building with a lot of unloading space and great carts for renters use.",
"date": "2021-12-18T18:48:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Michael. Thank you for the 5-star review! We're so happy we could help. Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "8adc2edc-c573-4545-a5bb-39a0c4726d03",
"author": "TC Conti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4dolss6XWeo-7dKsNJEtlzP2p-3uEQVHdX2cBh9E-Qp-asu81=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike the site manager was incredibly helpful in getting checked in to the unit and the online rental process was quick and easy. Great location, great unit and climate controlled!",
"date": "2021-12-18T00:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thomas. We are glad Mike was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "505c09ad-a83d-478b-8106-e409c3aecee3",
"author": "Pauline Pang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw2buIZ2lLx8pBWgb_JZUFo8C2LxlyvuQxcoXz_NxGb6oD9uI=s64-c-rp-mo-br100",
"rating": 5,
"text": "love this space, neat as a pin & nice and bright, especially if you're lucky enough to get a unit on the wall that faces the wicker park commons parking lot--natural light in a storage space, whaaat? michael is super friendly and helpful, all around a great experience!",
"date": "2021-12-11T17:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Pauline! We work hard to meet the expectations of our customers, and we're happy to hear Michael hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4556ef86-a8d9-4239-b1e4-93473f4a24dd",
"author": "Heather Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2MY3WPZn8bdSrypHhMN3ZurBCY2Y3wn2Q2i1Od03x98Jhjq1H=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-04T17:04:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Heather! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04cf0c0d-fb80-4bd6-9fcd-09151be4dfea",
"author": "Matthew Morningstar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUP5OaaksSZR0kdtNfeyW9VooSfy8N4V787GD2tsVYPTphus1wV=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve used several different storage spaces over the years, and this has been the best for us. It’s really easy to move our things in and out whenever we need to. It’s clean, safe, and Mike (the site manager) really cares how customers feel about using the space. I’d highly recommend Extra Space Storage.",
"date": "2021-11-27T03:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Matthew! Providing renters with clean and secure facilities is our top priority. We're glad Mike was able to meet your storage needs. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "328c3532-188e-4bd3-a126-b3741b80ed97",
"author": "Miles Darcy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7dxuUieXeABFv3upsi_oq_NXb4JRn9iinceU4NiqXFEam6A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service and helpful advice from Mike in the main office. the units are great! Conveniently located off the Blue Line, and the units are temp controlled. Amazing price for a clean, organized space that can fit a lot of stuff!\n\nDefinitely recommend if you need storage and are in Wicker Park.",
"date": "2021-11-26T19:01:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dorsey! We work hard to meet the expectations of our customers, and we're happy to hear Mike hit the mark for you! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "c265fdd1-14ef-4d85-b229-25b0ebe2fa88",
"author": "Mark Flubacker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5vy1VT7rmnkAO8sPXXwyf7VlUOcXBE98_m9ZJ4o-3yKvkhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-22T21:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mark. Your rating means so much to us!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b790baae-c145-46b6-90f8-4d62fb6f2088",
"author": "Marc Maybaum",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX99GUhRNRHcvO1LxveQGTPi2xyi5oIqx3oxUmOftMnLJ2L_VT4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-20T19:45:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marc! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f4f7e14-2992-426a-9a43-9e79420d6c95",
"author": "Sandra Sasidharan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-jln04ry9WWFt3CoDojGMjBxyhahUN3mXnBXihK3-EJI8_6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, affordable price options, clean storage spaces with great lighting and directions inside! Felt safe storing our stuff with Extra Space Storage and also be able to come any time of the day as needed. Recommend it to anyone looking for a good storage space in the city!",
"date": "2021-11-20T19:06:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Sandra! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We really appreciate the recommendation as well as the 5-star review! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "67cde6b5-7bc8-4ddf-8dfd-ee09cb01d601",
"author": "Juan Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsYbeHf3XM1dY5lyI2yDTLkS8SW2WlS05ndBosRV8s4QD7wQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The place was nice and the customer service was great i will be recommending this place because of the great customer service. Thank you for all your help Kiara!!",
"date": "2021-11-18T23:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Juan. We're glad Kiara was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61ff5eae-1417-410e-8cad-4a848c0fb592",
"author": "Daniel Bracke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4lc7IgmcXRfcdrKeSMSfdF0xQwsKFCJwdtF1Z3UJ4hq0yUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Kiara walked me through the units and explained everything",
"date": "2021-11-18T19:55:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Daniel. Thank you for the review. We're so glad Kiara could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9afcf12f-b6ce-4279-ae36-387048c282c2",
"author": "Quinn Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxCkjcRYZCMkjcmb--9Qw4SxKgGFhpVIyNbK_u2_36liN0oQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-13T15:27:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Quinn, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-10T00:43:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6273565-94a8-4383-b1a6-826a9d5d10a4",
"author": "Sarah Kessler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzNY70JHeH1l2PvC8BCw3GW1YVdBSEXiF0j5y4D3f4f5wauC8s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and the other team members at this location were extremely helpful when I arrived to pick up some furniture. They brought out tools to help me disassemble my table so it would fit in my car and got creative to help me find a place to store extra screws during my commute. The facility was clean, spacious, and each floor is secured by a keycode on the elevator, which provides extra peace of mind. Thank you, Mike and team!",
"date": "2021-11-06T17:36:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! Our team is dedicated to making sure your experience is great. Send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "aeb80805-7332-4398-a98a-7b17350a94bc",
"author": "kinsey mccardel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSRSPQ9rZdKPX-bmwzJ-YY4vmbYf9JJdwg6MvMQsG0Ann2yvXbdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This has hands down been the best experience I’ve had using a storage facility. The space is clean, well lit and overall the unit are nice. Hands down the best customer service too- always willing to help via email or phone (thank you Mike). Would highly recommend to anyone in Chicago wicker park area!",
"date": "2021-11-03T18:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kinsey, thanks so much for your review! We are thrilled to hear your experience was the best. We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "bcefbd6f-8956-423c-a0ad-68b47c7c1898",
"author": "Jessica Hsinchieh Li Kamps",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8kGsksTF4fGat-JTLgMl0Y2hYnJBDjHg26cl3eR6kGRqTz1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-01T16:46:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jessica Hsinchieh Li! We're happy to hear you had a great experience.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8b7c141-f671-436a-a9ad-bc856bd77d41",
"author": "Jordan Kamps",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAA_i-ArmNPZaJHJd9WC-Bh3o1RniXJq9I-7JvnEwWbNBXpUs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-11-01T16:46:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e3a6c84-9095-492d-82ae-b76a3b128ace",
"author": "Michelle Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcfyX6SraN0mvilYk2sZnQNCxj_zFvHrZsbN3PIoRnx8XXzdSR=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-29T21:21:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Michelle. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23e7f890-6398-48b2-98dc-79f4d5f8054b",
"author": "chburt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHsFSuvElc9oKrjcvm7RBJEuukjKjFFK3_P5-yAu6f8H9LJpba=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place couldn’t be nicer. By far the best storage I’ve used in the city. Michael at the main office couldn’t be more accommodating or helpful- the best. Been here 2 yrs and couldn’t recommend this place more highly.",
"date": "2021-10-23T22:25:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chburt, we are so happy to hear that Michael could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "745a8440-dc82-4d40-b02e-e724fe1d4342",
"author": "Arun Cherian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLkGNpu2SU9pOTAyjvwdaks27Mdf2lWaw1rT1H0qo_eTZ3cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super helpful. Had a really good experience at this location.",
"date": "2021-10-23T21:30:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Arun. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3b6124a8-9a28-4245-b937-0def5b216155",
"author": "Christina Kappil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAv_UgyAi5KWFgdKv9iRijfiisD8iD8MByKDGznrpxaCNXDV_Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-18T19:12:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Christina! Don't hesitate to reach out to us at (773) 598-5330 if you ever need any assistance.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ce64c96-3ab4-400a-9683-ae3e182195d6",
"author": "Nicholas Haubach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDtL_IFdT13-x_7ISMeSsH81xQ6qejA-Vxxs5klEKs0zRs6IffXg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-15T01:09:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Nick! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdf7a0a3-5e6e-46d6-bc06-3b67093c6eac",
"author": "Leah Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSZCH9txhub5lMUi3qzD-B_geetSQ3WogBiDlxNdvzEP2euA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-11T17:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Leah. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17341c2b-e6fc-4059-9ec5-0a8b02b9009c",
"author": "Kevin James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLx5wV1XPkqY01RB3t-pGRKYd0AVjI6Sax0-gmFuvBe-ACXFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-09T19:48:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kevin! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d3f58ff-2fac-4d47-b39b-5b5f5cb85432",
"author": "Beth Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4nC3ZdW-H4-NN3rmseVbhLqqhKidEHOLjGB9r3vjKE-LFWwx8lA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Secure, clean, and Mike is super nice and informative!",
"date": "2021-10-06T22:08:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Beth! Providing renters with clean and secure facilities is our top priority. We're glad Mike was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "515e792f-8e71-4773-96b2-31e78a8de085",
"author": "Leslie Castromayor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKXMXYeFLkuHzXeHRrtzo1csMoZvMl7FCfIj0l1xkqmJOowg0cdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-05T20:53:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Leslie! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e998877b-673b-4863-a27e-6d4deaf65281",
"author": "Kris Boulahanis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6Ufrogv3oNERNpWMmps9R_8mPt8E2vN4WJGHiJwBMnMg7Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Upgraded three times and stayed for 3 plus years",
"date": "2021-09-29T19:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kris! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "829274c4-4dd1-4825-8bcf-2f597f70c3cb",
"author": "Steve Wooten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4FXF9Kn_eppDUq4Qy7p0XO6_Q-SSlUcMhrxmQ2zvnPTd3yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good place and really really clean well Taken care of makes you feel safe when entering and the people are really friendly and helpful when ever you need them so if you need a storage come to here EXTRASPACE",
"date": "2021-09-27T14:57:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steve, your kind words are appreciated! We make it a priority to provide clean, well taken care of, and safe facilities and are so glad to hear your experience reflects that. We're glad our team was really friendly and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a775925c-363f-42ab-a6ce-19c40c4cefd1",
"author": "Trace Dowling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr7tQ9MiwOH1g5NXpG5albNVbq609gMG61_tDlz_6cqg4ebqsz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-14T18:52:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Trace! Don't hesitate to reach out to us at (773) 598-5330 if you ever need any assistance.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5c7216d-056d-4fba-8ff2-de9854c4d1fd",
"author": "Cheryl Strickland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh4MIPXFHfAX8K9GfRk4VlSDhZGp25GEDL4RnIRHRHLqD-H89R=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is amazing. The facility is clean looks new.",
"date": "2021-09-13T22:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cheryl, thank you for your review! We're so happy to hear that your experience with Mike and the cleanliness of the facility has been positive! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "db48022c-dbd1-4e63-8be8-8bcd92dacab2",
"author": "Anna Parfitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKraNmS9zCmvxYDwFTExQGR80Jj5ijGuiyzIi14r04v2LIXBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-08T15:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Anna! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (773) 598-5330 if you ever need anything.",
"replyDate": "2022-07-10T00:43:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40d726a2-d2dd-44a4-af2f-b23e7e4acda5",
"author": "Alexus Cintron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSx88ko-4cCRIdWGiD3YZX6URyQAhHXA1Q-ZFGAYU42CPcIZHU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Visited this location for first time. Had a great experience getting a storage unit, Kiara was very insightful, helpful, kind and professional. I would definitely recommend this location thanks to her hospitality.",
"date": "2021-09-02T02:49:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "be606879-6280-450e-a952-2986dd0ee74a",
"author": "Caroline Carbray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPFUpY9rchvhvhHVtT3iQJO8VAMmWfg3eJRTEtMk1vrkPCMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-28T16:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Caroline! We are so happy you had a great experience. If you ever need anything feel free to call us at (773) 598-5330.",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcae7009-f369-4c65-90e3-6c21f3fbb3a0",
"author": "Gavin O'Broin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrBgfFYMIKC5oeZh24yv9TSvoHrWDpfGNP74vXDjtSZ6RfZchw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-27T16:56:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Gavin! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bb44384-6525-4878-9439-7aabd9ea55e2",
"author": "Brittany King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVIesxDk4LPHziTc8nq5CIhguI_BEp8-tud8PU0KZNPcFhQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storing here is great! Awesome professional staff, shout out to Mike! Clean facility and easy, secure double pin entry! If you ever need to store any items, rent a unit here!",
"date": "2021-08-24T19:23:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Brittany! Your feedback means a lot to our team. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "c9c1c97c-64bf-4f68-9486-076add9b387d",
"author": "Katelyn Henslin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNAVdqgIQucYj7jIR6SLqlPB1I7NA5jRRAa2x2G72g8sF0cAP8_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was having trouble on the website so I called and they got me booked right away! Super helpful and great location",
"date": "2021-08-11T20:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Katelyn. Thank you for the 5-star review! We're so happy we could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51fc5abf-416c-47a4-b8c2-1290aec3ac5c",
"author": "Chris Griffith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv0TJgKdPDDTfMyJhW-0tdbSuOcu5pRXQzhJJXdNQfWNjbcRo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne helped me when I was in and she was so kind and informative! She set us up with exactly what we needed!",
"date": "2021-08-10T21:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thank you for your review. We're glad Yvonne helped you, was so kind, and informative! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab0cce2a-5c70-4ffd-9aa5-71abcf095802",
"author": "Spencer Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxYoxi0DccCh9QSfNgsDpYoHYoW-jp59VJNsxBGqFc5deUEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Evon were so helpful in making our move a smooth and painless experience. Turn-key storage was ideal for a quick and easy move. Staff is extremely accommodating and helpful.",
"date": "2021-08-03T20:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Spencer, we are so happy to hear that Mike and Evon could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82fa3780-3605-42de-a703-21df219ab335",
"author": "Anish Chandak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSP8hdwf9juu0obYBfYek2nOia5VGvv5w_6vmbhWBA1Zv3fzPQgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "INCREDIBLE customer service! Yvonne was very welcoming and accommodating; made me feel comfortable and confident with my storage unit selection.\n\nHighly recommend!!",
"date": "2021-07-23T16:01:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Anish! We're committed to providing excellent customer service. We're glad Yvonne was very welcoming, accommodating, and made you feel comfortable. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "88740025-d3aa-4c8c-a176-5c9655c538dc",
"author": "Kristofer Trujillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwu5BOj14eMnt0cfw8SFduG7xohZR4M8zsLWEKV3NfwDZ6uTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-21T19:28:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Kristofer! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "605449d3-0c1d-4dbc-baf8-f0976d231baa",
"author": "Hugo Forte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpp_CkbYB438to03Wjw2AIYqRahg0Tv8oFp7w9M3T6BiFlAzjcjw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-07-11T16:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Hugo. Call us at (773) 598-5330 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "edc20037-d44f-4537-afe0-ec4363b2904c",
"author": "Emily Harkins-Widen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0wdSgqdHdQ1H-28I4CtwQ7k_-cXYpua_tBSkYknyqNZZE-nFr2A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place! Easy access, clean, and friendly staff. We would use it again if needed.",
"date": "2021-07-08T22:19:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Emily, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b9625822-94ab-486a-8904-bc627dd224cd",
"author": "Liz Stovall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn68l3W3PvGJ5JVs6eCjOIcojzE9Ob_aSBy2dPxHNkaO2jsSB4=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great! Very clean, 24 hour access. Staff is great - easy company to work with.",
"date": "2021-07-02T22:25:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Liz, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-10T00:43:50.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d2b309e6-ec80-432d-aea7-56b5ec77416b",
"author": "Nicky Ray Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG33K9DeBqSn_Znz_ia3t9TI1rmzNPZZXkoLEGPlgWjWmym26n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike set me up right quick with a nice spot for my stuff.",
"date": "2021-06-27T05:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Nick. We are thrilled you had a great experience with Mike! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5f935ba-723b-4d86-883c-4d70baa92c4c",
"author": "Carley Yelyashov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCIx7j14J8uBAmBKXiV8N4U5-hr9MmGcS9XL4ZfXf3OY9VGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is the best! Very helpful",
"date": "2021-06-26T20:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carley. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe4d3a10-b5a9-40b9-ada9-a5b7f78ba822",
"author": "Marc Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXm9RTO2WmWvB50WsxJ3kCg9Z6HRuDO-XD2dIZ1u8K4TnffWBqs=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was so easy to accomplish the renting. Contactless too. Don’t know if this is a new service or not. I spoke Robert who could not have been more friendly and efficient. The contract was drawn up, reviewed and signed electronically within 15 minutes. Just as promised, my locker was waiting for me with my name on it and a wickedly secure special key 🔑 with two spares. Robert even gave me well written directions to get to my locker as I stepped off the elevator. In a world 🌎 where I am often disappointed with promises not kept and other issues - this was so easy. Really easy. Highly recommended!",
"date": "2021-06-26T17:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Marc! We're pleased to hear you've had a positive experience throughout the self-strorage rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "neutral"
},
{
"id": "058b88c6-d1b2-407d-97a5-a801912d8fba",
"author": "C N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4lgUVNHecaGU_JXAwlah57jOUg_u1xK4SXNEGDWIeRyAQnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-26T17:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, C! If you need any assistance the future feel free to stop by or call us at (773) 598-5330.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eec09d88-1b75-44b4-a1ff-9e6cf1fbcd5c",
"author": "Eric Graves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpR9YyFd0SuAod063UeYOvZxUsQ7o57AEjnRUD051NeVUPng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and organized storage staff member very friendly and helpful",
"date": "2021-06-26T15:46:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "aa4846cc-64fc-41a4-80df-5207db50c4b6",
"author": "Chuckita Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXiCQLMPeaisdr0qNfsVFt_GIA014CnMebMKniKf55SKznPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Evan was so sweet ! This was my first time using any storage place and she helped me with everything and was very patient . The storage place is so clean",
"date": "2021-06-25T18:01:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chuckita, thank you for your review! We're so happy to hear that your experience with Evan and the cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "683353ad-6f46-49ae-acf3-07bff5428ce4",
"author": "Mackenzie Gruver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHDGuy0P1awqEsU9DcCWOfe243B8EbJ_H_ZRh9VNJb_j7jig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was incredibly helpful in finding my unit and giving me directions for future visits!",
"date": "2021-06-24T19:04:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mackenzie. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2ec50d5-5161-4f9e-857c-77f97f0d2f30",
"author": "j renee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyhrynEn60aUJSGiGA08cXoQ_h3j6MxUTaBH4c5KA9m9QCC0t9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-22T20:03:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, J! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2021-07-10T00:43:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5911822-1ea4-43da-ba4e-30081a1469c5",
"author": "Martha Hogue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIauW-czr6AQXOJ4T2iq3WU5zgUJIN3_lVs7K79Ari_2e8bVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was a big help to us, showed us around and was very friendly. Would definitely recommend",
"date": "2021-06-19T19:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Martha! We're glad Mike was helpful and friendly. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ccfbc3e0-7458-4558-ba16-428d37f473f0",
"author": "Ally Markel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOSR66GE_Gbp3-TcaEe1l-bM7-uoIdallN32SZpMs-aGMv_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-19T15:12:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ally, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33832423-5bd9-40c0-9a65-6f4d6f35ef80",
"author": "NICZKA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX523XY21Pdl8TBr330yLvgEzj0ho8sbobbZN4nj5oEAHBju5P6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy and clean, nice staff!",
"date": "2021-06-16T22:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3b74d794-9a02-44bb-9052-4fac20fe5f79",
"author": "Edward Walaszewski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9BO2HmQB9GvWHx2TXqTuSHbvJBQ_dTbpE6y0I_i-ZwOHldrIb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience from start to finish. We’re actually still renting our unit while out of state!",
"date": "2021-06-16T22:45:37.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "debf61f7-f39e-4496-9c6a-2794ff7d996b",
"author": "Ross Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVe3KnfcbZzlz62N0QIBZ8L6L1GEpKks7C4WclsaO6hegHZoFiB=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve needed extra storage for a minute, and this extra space location opened right where I needed it. Yvonne was extremely helpful when I set up my account, she showed me a whole array of different spaces in different sizes and prices. The facility is super clean and well climate controlled. It also feels well secured and safe. The staff has been helpful when I’ve needed help, highly recommended!",
"date": "2021-06-16T12:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for recommending Extra Space Storage, Ross! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything. We're glad we were able to meet your storage needs!",
"replyDate": "2020-07-10T00:43:54.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c32563b4-d61d-41cc-80cd-2acf8790bc92",
"author": "Jack Mast",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI0EiGGZq5HYOjHiP4278SI957mdRmGQtbLY5nv4-NqJILRvL4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-15T23:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jack! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3425481-9dfb-4f04-8139-fd37eb73ee37",
"author": "Joe Browning",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8stMkUxcKauWx8GACqo6NTpElN-Y3OcdhfVkWyM3aE0ZLTWd0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-06-14T19:13:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Joe! We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7af2df70-140f-4dc0-a602-2129781bde0d",
"author": "Douglas Garofalo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr39scP5CJ1hT-TzhXqukmgIWAAB2XiRPg-2Gi5KowfbMRI1Sf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-12T17:58:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Douglas. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d78fe3f6-b8f5-4dc2-9ae9-c1471fb1aa0b",
"author": "Colm O'Broin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOO97Pfj6bg49QoJb72zA82t1WPfNQ7mWUwpmRwvKd6WfK8sk=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-06-02T16:03:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, Colm! We are happy to hear about your positive experience with Extra Space Storage.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c453bd7-c85b-4697-bea8-c978057e6e0f",
"author": "Nicci Welgemoed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGrazNDT6_OlZHjxfsX15sf7guooAfKPC4qXOIJP0DQ2kQBsU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-06-01T10:00:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nicci! We're so glad we were able to meet your storage needs.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed9f5ca9-86ee-4c8c-9345-d77eb585cb16",
"author": "Stephanie Gaiss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDY0YkHF2xFlnaUut1pcImAW9dB-_ODmgSvbTDID4LX0odAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great!!",
"date": "2021-05-29T20:23:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Mike is great too! Thanks for the positive review, Stephanie. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc871de9-a46a-4dbb-acd4-45fa910aeac7",
"author": "Julie Frank",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0DdTCztscqQCDpp4Mf_y0IHjHKmy66wjOy_kyIzl99BsOrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very helpful!! Great service.",
"date": "2021-05-26T22:25:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Julie. We are thrilled you had a great experience with Mike! If there is something we can do to help, please give us a call or email customerservice@extraspace.com.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c01fb99-d6c9-446f-b854-d082873e7eb7",
"author": "Joseph Bonkoski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfuWxo0GU6WPAGRop7x5BjYIsMo8_61Pty65ARqb8w9MWWB2Oczw=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have always provided me with efficient and friendly service, even through the somewhat odd requests I have made at times. Mike in particular is great.",
"date": "2021-05-26T21:27:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Joseph! We're so happy you had a positive experience with Mike! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56347763-56bd-4db0-ba7f-0ccf026568d0",
"author": "J.C Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV28XLlmUAK3XCD0T1eXDqnHIcJ5YthrY69GZUL6TDHjVx4H2hX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-05-22T22:29:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, J.c. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "andre hobbs",
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"rating": 5,
"text": "Yvonne was a great help. Very personable.",
"date": "2021-05-22T22:24:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Andre. We're glad Yvonne was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29373b48-633c-4092-962d-ae9dfec2fab7",
"author": "Amy Bilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBJvGgUvsliGW1sXFLXnjq4IiZVRMCZ7KJ9IdrpV95NZaNJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage facilities are of a good size, very clean, and easy to get in and out of. Everyone I have met at the front desk is also very nice and helpful.",
"date": "2021-05-22T21:57:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0ea5659b-867c-4b81-868d-66f5a57a3bf4",
"author": "Paige Langston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK667ke3za8mY7wGgYKa_UM-Yjnz92dC9WHgz3sb1nOXvBN3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-18T23:12:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Paige! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76ee587c-ba32-4704-956f-b4c09638b2bc",
"author": "David Lewandowski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPmnBWUu82xFyFMPVZB1_ZFKoQsYPglqUFkIgeKkA5eMYGAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was incredibly helpful and a super upbeat guy, it’s great to interact with someone who clearly cares about and gives full effort in his job. Pricing was very fair and competitive, faculty is top notch.",
"date": "2021-05-18T02:49:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "David, thank you for the 5-star review! We are so glad you are satisfied with your experience with Mike and your rental rate! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e025cfe6-3978-4f98-b0a5-461e22200159",
"author": "Chandler Tetreault",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAxktzvfUsQhViPJgfOomg1xzQ1n5KUamc4Kf8o-oaUt_k0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Mike was so helpful and informed",
"date": "2021-05-17T20:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate you taking the time to share your experience with us, Chandler. We are thrilled you had a great experience with Mike! Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2021-07-10T00:43:54.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Anna W",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyhw4rQdGihP0HI9CAI7PYlRByZDtT3oPe_WFd1Zz3hnVXSAUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-17T18:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Emma Day",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMqG41t5-gXX9A6Kx7vftg71JE9Ybo_lXeoc3rGcGj6ctdXxwV=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-15T18:15:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Emma. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "296f6074-8dd3-4c24-82f3-1a8b1757e85d",
"author": "Moses Akande",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPW-KHWwWJkh8Uv-LEC5fjGT_YixCVm7fzJEXe6i4X6BHSHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-05-14T22:42:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Moses! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb426f3b-3855-4a6c-bbbc-45ef372af340",
"author": "Desire Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQpgAL75wiOrTFs9gsOucmYEZY3kskBbWQVmjfz-rrf2cm9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonder experience I love coming here! Mike & Yvonne are amazing!",
"date": "2021-05-11T18:44:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Desire. We really appreciate you taking the time to share your experience with us. We think Mike and Yvonne are great too! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1912c0ef-441e-471f-889e-59b09635bb6f",
"author": "Alan Mellovitz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTMO4qfiu6u1BD97VS73TKK9q1NzN2uLpQmh55u8L0eEvF4pzI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-08T21:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Alan! We're so glad we were able to meet your storage needs.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aed84de5-cf7e-42fe-a8f5-60eaa1658d3e",
"author": "maximillian ortega",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISHSvlxzz7qG_RbDNh3G_T06jCW4BQbxARyW2CzIb0b9aJ5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-07T16:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Maximillian! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a1ff55c-917c-4d56-9408-df26ce244106",
"author": "Kinly Freas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3ah9zRqruZ9OkVmuyH0e9lJNNaTQxoIEvxgnoTy041xEdVj0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-05-05T03:40:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Peak! Thank you for being an Extra Space Storage customer.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e775b3be-b8ae-479f-9eae-caed549541f0",
"author": "Trista Mausolf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqWs0Phazz2U3FIzxPNRYkOEBNOgCbeWw-DzPNQMzbdz9Ds2UPFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike in the office is super helpful!",
"date": "2021-05-04T19:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Trista, thank you for your review. We're glad Mike was able to help! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fb502422-0f1e-4009-be5b-4d6b1d614d34",
"author": "Chumleigh Wills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKga07ygim9WQShgFuXzc5GHlVJz3hfLLRr7syCyrdwXD9vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great site with easy accessibility making drop off and pick up of items a breeze.",
"date": "2021-05-03T14:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Chumleigh. We're committed to being your go-to stop for all your local storage needs! Stop by our office if you need assistance or have any questions.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "002a23ad-a917-442e-8b5e-d997abd6df4b",
"author": "Samantha Scimeca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS_BwqI738-36JgWtZFHs1NookQttfpEX18W3Tpb6jIAd3CbNjcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Give them a call if you have any questions, their customer service is excellent! Before I was even able to get on an online chat about questions I received a phone call from Yvonne. She helped answer all of my questions and made me very confident in my choice to rent a space here. Thanks so much!",
"date": "2021-05-01T21:11:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Samantha! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (773) 598-5330 if you need any future assistance with your storage unit.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48cffe6f-d993-4169-9a0a-3540190f0928",
"author": "Nicole Tenerowicz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdbz0yGftO_GeWfs6XoFmRjU3CWzmKVOs0ecKuZsrh-XhhCU9DqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-05-01T19:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Nicole! We are here for you if you need anything.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "988d5b0f-0982-47a1-aa53-c58fe8194de2",
"author": "Laura Franco",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgb7tJsjy1rpoxSjBGTfGK7_OYiaVa9IVUYyxQ-aV0RiajTx5Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-30T15:21:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Laura! Stop by our office or give us a call at (773) 598-5330 if you need assistance or have any questions.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c562060-a264-42ce-928d-1684674a98b4",
"author": "April McLain Dever",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7dBMV3HmDvP85DuTffYe-polovH9IchPDyT1XlR0A_S-e61kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful Customer Service. Thank you!!",
"date": "2021-04-24T18:08:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, April! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92dac6f5-86e6-436b-85a1-b3173e46d96f",
"author": "Noelle Trainor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMFsbRmEGXcCVNw0_KcxpkhfKjHsTgoW25vfWJUJ-_Fgtt-elZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-24T15:46:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Noelle. Your rating means so much to us!",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76b917e2-456a-4260-bdbd-52d7e20e8e55",
"author": "Ashley B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5DApG0KZ0oL0_9Li4Qs2qL9jhFGLlI2iQvOHKS5QsOFqybQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-23T19:43:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ashley! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6665f416-7502-4303-89c2-c7893db91c3b",
"author": "Robert Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSzrWXd6HtALtiatrFM6ne19seqSlKCamSwBTNr9s-ORzdQQS3QA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff. Clean facility. Easily accessable.",
"date": "2021-04-22T01:20:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "61534d85-4806-49da-9667-8bbed7c2d1e7",
"author": "Kyle Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5A-yWJwHTah8OfFabs4Aq0j8QFCLNi6EyhRT9BdxiQJm65A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-21T22:35:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kyle! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6094b06e-c7ff-47a3-9c22-5e87e135666d",
"author": "mia hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCiLx_8KRMBwUri2MUr9x0mfkodVf3ETkeGZzvSo7MaDRLow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-19T22:21:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mia. We're glad we were able to assist you with your storage needs.",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9179c45-7ceb-42a6-916d-bd29ae33da19",
"author": "Kat Pauli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_w35rsOoKPxcXV2PnXeN70p9i8cmJKuqBxrYKYs5xPB9cvywExQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-17T17:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kat. Your rating means so much to us!",
"replyDate": "2021-07-10T00:44:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89f366ea-503f-4765-b896-1ff35c19bd60",
"author": "Rosalina Mota",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFG2xk7UIcJwHthfCdscDwyFzY2h9_edymssHdxJ81roWSvYfp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-04-12T22:44:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Rosalina! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b3b425a-dff8-4c5a-b32c-68afa080b032",
"author": "Rob Clipper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyzrNAnB0MC81zuIVev4gsAn1Aa6XzmN0x4yqkh7g4YFFWybDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience reserving",
"date": "2021-04-10T15:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Rob. We are thrilled you had a great experience with Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7dd3615-c7c8-48d1-8192-92c4395b558f",
"author": "Shane Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY0EAMqfmi1GdPn9alpK3_p0Fj1j6IAatMCtDVwPT8yfInPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-04-06T20:13:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Shane! Stop by our office or give us a call at (773) 598-5330 if you need assistance or have any questions.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f32d8649-42e4-4414-b5c2-6a676feb2b05",
"author": "Caitlin Costello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-o9Vh0Acp90O47Uh4NiUnPo3BlRCWRUg3Zxvd27Q6ItbMwuaG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne was very kind and knowledgeable! Great customer service. Very clean facility too!",
"date": "2021-04-01T22:43:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Caitlin, thank you for your review. We're glad Yvonne was very kind and knowledgeable! We're committed to providing excellent customer service and clean facilities. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b0178d8f-49cc-4576-a395-1d19ab411800",
"author": "Janelle Dennis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYADEGgSqhl_INEG83QCtnYXKPykyq2mgvlEZ2dOGuzym0BJVGJA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location and easy in and out with lots of carts, clean and fair prices.",
"date": "2021-03-27T14:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Janelle, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c6aed7f7-0320-40a4-abd2-dcc74965472f",
"author": "Jordan Eguia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPCZfvX9cCsWmd_qx0vZy8JUSngEwlXm2yD7fuIdJFYZdl8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "All 3 of the employees (Mike,Leqinda & Yvonne Sorry I’m bad with names 😭) we’re extremely helpful! Every single time I need something regarding my problem they give me the correct information, and solution! I would recommend this place to anyone whom needs help with not only storage, but also equipment. Very clean too which is NEEDED nowadays. Thank you!",
"date": "2021-03-27T02:44:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan, thank you for your review. We're glad Mike, Leqinda, and Yvonne were able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "neutral"
},
{
"id": "54e5fa10-6260-44a8-b2ae-2ec537119dc9",
"author": "Robert Ramon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGO5vCFofh9jh2S01bbRP68BoaydT7QbrXMmqUvbxofvm7KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-24T20:01:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Robert. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "181f70ea-4b11-4bf4-8854-a022806359b1",
"author": "Michelle Hearne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrjSV0bozTWlTRCRK16s0Hd9wOwXchgHbEdrTDheKtAV2wBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy awesome staff!",
"date": "2021-03-23T18:07:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michelle! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd571004-a4ed-4c65-aa82-0ec22d9941f6",
"author": "Mustafa Maqbool",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHG-xW_FpcSLAXRFgtViBE9RsdOK1Xqx2f0iZbqJ46RM0ACXfR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Exceptional customer service. Awesome!!",
"date": "2021-03-22T22:41:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mustafa, thank you for the rating! We're happy to hear you had a great experience. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7c6a898-e67a-408d-81ad-a46d75edc9e1",
"author": "Adam Bartosic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXROVd8Mt_Yge6rRtXP-3hvm29HTGq8vnLvZJjQ6ynyNQvyArW1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-20T15:48:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Adam. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4785458-4640-41dd-870a-90adf7327867",
"author": "Justin Hajec",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJemm1jET6VDFK_qoo1NmbJL-i0n9WqYWsPQdNWia9NYYMDYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-17T00:00:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Justin. Your rating means so much to us!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f757d88-a7b8-4895-ab4c-e5abc88c0e44",
"author": "Fallon F",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeeECkwAL6FGm0Bsc-XKzZJF7Fmee_DVbvLEAv6hCOAejM6z_-Ig=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "My experience with extra space storage has been relatively easy. I ended up doing a rapid rental online and was called the very next morning by Mike. He took me to my rental and when I noticed it had a pillar in the middle of the room he was able to switch me to another space.",
"date": "2021-03-16T22:36:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Fallon, we are so happy to hear that Mike could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4071970-5715-4e9f-97ec-71ae56873318",
"author": "Jide Oluyedun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-CguB5WqZZPJdCuBls9hPpiSC8WxBfT5Ku51KZZO1Ab3G=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2021-03-16T20:17:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jide, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "877952d3-e77e-4f86-a420-4b925baf4c94",
"author": "Vasili Karas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu4EQ9pxmTgtrGD8Aa3dDCoOfoRHS9ei6dKBjM75R_TbupOPOo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-13T18:37:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vasili! Don't hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "845e01cd-b034-49c8-b7e9-910bdffe17ec",
"author": "Adrian Pellen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiRb6hrsmk8lF4fkB7fKFraLfPgShqGpewUtWX3KGh47T5aLI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-13T17:03:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Adrian! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6257670-b56a-46d9-8874-760536c6c2e1",
"author": "Antonella Morales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnImr7mTTTryVuLJwXtj7pjIUDuhvTRyUYthK0tAX4fEIddA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-13T15:30:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Antonella, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac17654d-8e9b-4c69-a479-2379c7174050",
"author": "Rodion Nikitin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy7NLaQFHBzzUBXwPJV8KBQ1gCUu6hD76cRmzGqZaxHWPYskys=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-08T20:06:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fa18794-7577-48cc-a30f-ee6ed305ba0b",
"author": "Chris Pine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-W2iy9lKZt50Y9CLm-CCBqg9zcMf0uGDl8fauaoqwxUfbkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-06T20:19:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Chris! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15c11be4-275c-4e8d-b416-40199df922d7",
"author": "Samuel Sharp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHhmDneYzjeF0BWju4vFtltLNTc29SXVCcMP-7gv9FUzo6kBLi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-03-06T17:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Samuel! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c2d0e72-139d-4582-83de-ba9c306005d7",
"author": "Christine Graham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtP8V0AHDRkXje28L-nspe8osbhO_KWjyrAg6B3PsyVGFnepA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and efficient",
"date": "2021-03-04T21:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Christine! Thank you for choosing Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2021-07-10T00:44:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd540f3b-2295-4939-9fb4-5a3446def534",
"author": "Connor Rohrman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCY0Ej3FLsg0BeXZY_GEN-Qu0c8vq2M-b1BJwYit62LR7LIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility. Friendly, knowledgable staff.",
"date": "2021-03-04T15:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Connor, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call if you have any questions!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "da67c0fd-e66b-4489-9a80-7ac419905688",
"author": "Susie Pesa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCYa5LI0_QL-e0aJYbsKEfXJSGNOJSSNPXCnTuSld0lYF7eQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-24T14:37:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Susie! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6070dd30-602f-4434-8553-7960c02b37ad",
"author": "Torrence Givan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3G3Wf_AJFtqaUmbdjGOCWYYe24JoO1NsrlUlpjcDl0Dw23w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-15T19:51:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Torrence! Don't hesitate to reach out to us at (773) 598-5330 if you ever need any assistance.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1552ac95-a257-4e7e-9465-c73c6f9d2a27",
"author": "Macy Brusich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE6qlV1pXOTxnxx8vV9-TnGUMpXJ7mkve33cHfF2CVGdiW7yYF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-14T14:36:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Macy, thanks for leaving a rating! We’re happy to hear you had a great experience!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fefe8e1d-98ff-4fec-a19c-25b560810ed4",
"author": "Thor Morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqwFkBsaZEO4hOqDmVUgKKOMX0azzCvqgrvQAFWjDOQBMCjl-ULg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael was amazing on our tour of the facility -which was clean and secure - and made everything so easy for us. Highly recommend this site for storage needs. Great staff and great building.",
"date": "2021-02-13T00:28:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Thor! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your self-storage needs. Let us know if you ever need any assistance with your storage unit!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ff6a2453-03eb-4c67-9ede-a7973e9dd2b8",
"author": "Kara Shively",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQrtg6zIsNGocYx2vZjtEqQNSogkR0nlzcJTVG5oSBYLO0dROx=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went in to check out the units and get more information. Mike was super nice, accommodating and never tried to upsell. It was a great experience!",
"date": "2021-02-10T23:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kara! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self storage solution!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df6721e1-60df-4604-8343-7bd3b5c09b1b",
"author": "Eleni S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqmR-CrNoGaz9Uz3XnYkRdWDi1lOwCgmU-g9tOUt3HwIM6CBqC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to use. The staff there was extremely helpful in my move in and move out process. When my movers were trying to claim they had to use stairs and the distance was long, the staff went above and beyond in attesting to how this was false and provided photos. Would recommend and use again.",
"date": "2021-02-09T21:50:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eleni, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b173927b-893e-4a63-a0f8-ab813306b714",
"author": "Benjamin Heilbrunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuATdXA8p-Awsx0w7JELDhSblV2ncO3Rva8SIiDtxsRwg9nA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-08T20:08:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re happy you had a great experience, Benjamin! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cec280e-b186-4e9e-baac-435b5c08fde1",
"author": "Peter Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO0ujPLvocokwiPvFx-1Q8zXemcyGBqHFPcU1tJ6mdDcH2u24M5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Yvonne did an awesome job of explaining things and helping to find the right unit. The building is convenient with 3 entrances. It is clean and organized.",
"date": "2021-02-07T00:28:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Peter! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your self-storage needs. We're thrilled to hear we were able to provide that for you! Let us know if you ever need any assistance.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e6a02463-20e3-48ec-a84e-202c8562f397",
"author": "Lori Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFuOejM_Z3zDxtkjmuZ0P7B4c3o_3t7rmqsdUoRLsdOqhDSISK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-05T22:32:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lori. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "027c434f-e739-4c7d-aac3-4958009cc4b5",
"author": "Ayumi Masubuchi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0S7VpDFtBMHvKQWIyQJrQBmvujGaiC3kShj0gxL9vZwgOaEFZFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-02-05T22:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ayumi! We’re so glad we were able to meet your storage needs.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab6eb6f4-9657-4482-8ae3-aeaad608ee2a",
"author": "Michael Costa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfFGbuX9wLrDzvBRpsVflhc9hHrC2U1eZ-GEtSugaKnIazSKhs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Simple, easy, clean",
"date": "2021-01-23T20:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Michael. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2019-07-10T00:44:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "30438b6f-d80a-466e-8118-3820c4b44c4d",
"author": "J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl7Y9yBgIN3vLroQa2SqhvQnSSjG_2ON0Pb_nKsmz5x6H12CHMIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-23T17:07:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, J! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4da99bfb-309b-441c-8a0c-425e4122889a",
"author": "Blackhawk Residence",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIB8OlyOegD19FxMHPZLntIlgNiaS04QA9wuk4PtI8PtLR4MQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience ! Very helpful and friendly!",
"date": "2021-01-23T16:03:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Blackhawk! We're pleased to hear you've had a positive experience throughout the self-storage rental process. Stop by our office if you need anything in the future!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00ee4c51-76f6-4b32-910c-e86a65944f28",
"author": "Gale Ahrens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMdCv_vWsq9N-wp5Dxtmr8szTVgxw_on5kUFdDNCr5pk3ZDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great safe, clean, climate controlled storage, variety of space sizes, easy drive in access, friendly and always very helpful staff, good deals. All around a great place to store your extra stuff.",
"date": "2021-01-18T21:58:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Gale! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "265fd0ab-9737-4dd2-bec4-0fd36fb4b17e",
"author": "Grant Bruce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTNOLlQEQ7ccsu3eiy54rTAWXjdKWc3ojzKNy0w7hQWERQ8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-16T21:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Grant! Stop by our office or give us a call at (773) 598-5330 if you need assistance or have any questions about your storage unit.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59354b62-c92a-4102-979e-b194e68a0d07",
"author": "C O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2cRbnIvhQ3RTP_L6ci8mgvri5SpshpIhy90kE4z3O6ey_vQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne and Michale are superstars. They helped turn what was a tedious and frustrating process of finding the perfect storage location that suits all of my business needs into a swift, and efficient one. Upon walking into the store I was warmly greeted by Yvonne. After a short discussion of what I needed, she took care of everything, took time and showed me all the amenities they offered, and showed me several units until I was satisfied with the one I chose. I returned two days later to retrieve a receipt right before closing and Michael remembered who I was by name and quickly took care of me. Of the 8 previous storage locations I’ve viewed previous, this is by far the furthest, but also by far the best. Worth it! I would definitely recommend. Thank you guys for being awesome!\n\n- Chris",
"date": "2021-01-16T01:28:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi C, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a storage unit with us! Please give us a call or stop by the office if you ever have any questions.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a821df5-44c4-4665-a29e-dc6575d02bdf",
"author": "thomas petersen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKooJ4Ez9S9ja0yliQnvR9DS0BBrVcB1aLHOZmjuKhNJU2hDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-13T23:12:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Thomas. Your rating means so much to us!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4580781-4779-4883-b543-662543b1c215",
"author": "Joanna Shea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW56AApK4tLVOnwwFZI3-ebYi_C4eKCS5YP6wM1mqdGuHc1wbqx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-12T20:14:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joanna! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89af8311-0082-4143-8bea-71648ee4bad2",
"author": "Karen Wackerbarth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiBC6JXWMF9rHr2jvUbYloYAW98AyYGI1n_30nVZWwYZOFYbID=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-11T22:13:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Karen, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2021-07-10T00:44:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b3cb6ab-c9af-4cbb-971f-a21264bd7513",
"author": "David Pequeno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVf1rqhVMQQWofseQs2UttXDgTgR2DTnRxMi9J_KY_tZS9jykfo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used the storage locker for over a year.\n\nStaff was always very friendly and helpful.\n\nFor being in Chicago the location is very easy to get to and the garage makes it easy to park car in and out for moving.\n\nThe alley to get into the garage is narrow, but most of the time is pretty accessible.\n\nThe storage units were pretty clean and my stuff was secure.",
"date": "2021-01-08T22:14:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage! Please don't hesitate to reach out if you need need self storage again in the future!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "03e74e66-e24f-48a6-addc-d044a959dc43",
"author": "Thierry Meissonnier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdMh06201qApIo9E2raNl3pq2yBL-Sw6U0C_9ffVCvmbm7zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-01-05T00:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Thierry! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3aa8586d-8e31-4672-a1bc-b434a14cd422",
"author": "Grace Bouchard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDJ8elxArOmO_ED1TvvU9nje6yJetR8gl963SC0zO7sHDkukB3=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-12-31T19:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Grace! Stop by our office or give us a call at (773) 598-5330 if you need assistance or have any questions.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbc274dd-e950-4ec6-9b0d-8fb8b258497f",
"author": "Sougandh Kalluri",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJzTNi72Gcqpjs0EvnE8ecPuRo8RG3KiHbe9vxPqVsc-Swlcny3w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-12-30T18:23:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Sougandh. Thank you for leaving us a rating! Your feedback means a lot to us! Please let us know if you need any assistance with your storage unit.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7339cc3-cc5a-44c9-bd25-b2007b14661b",
"author": "arturo valenzuela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDfFdlnNEnxBhNeD4GaB8b3Orb0Rgvjw9uD0cYq878Y2HTYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-21T08:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Arturo. Thank you for the rating! We're happy you had a great experience at Extra Space Storage.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1faaa0a-f1a0-4e51-bfa4-5a957e2f8884",
"author": "Shane Petyko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJzpSnsZnf7fDR6wDPzTKhyscY9a0qBdEvDA8dU_nczoH-5hLy1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a wonderful place. Yvonne was amazing and knows her stuff!! I’m so excited to be working with them. !! Highly recommended!!!",
"date": "2020-12-19T19:14:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shaun, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if you have any questions about our self-storage facility.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55207272-c0c3-44ef-a422-ec467278f38e",
"author": "becca aronson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAWHWj2egElzmbgq_vSr4jYopp3A2T-_dPnUEBnQyDJuVK4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-19T19:05:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Becca. We’re glad we were able to assist you with your storage needs.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd138474-e3bf-4080-b645-a429fcab524d",
"author": "Tess Abraham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKds5QhtM_ukkF1LQA-epmCrgETf0zkRisX5wrEVQcI_K-CTic=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-19T18:46:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tess, thank you so much for the great rating! Stop by our office or give us a call at (773) 598-5330 at any time if you need assistance or have any questions.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "004a3356-ef44-4110-b1f8-153b7a24fc2f",
"author": "Reggie Thurston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKphgQTKrD8c-u9wyhNeG4Bepzx-LGcfACTUmFNUFVcBDK64A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-19T18:17:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Reggie! Please let us know if there’s anything else we can do to assist you with your storage needs.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d8d5155-3219-4def-b73f-5c537895babd",
"author": "Julie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtpaxo_jqMebk1G_nJcfhihEP820MqeEpMupfunG2i4ryU8OkGBA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, easy to use. Awesome when we needed some extra storage. Would recommend. Staff was great and easy to work with.",
"date": "2020-12-19T17:28:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Julie! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7836401e-74b5-4ddc-bb22-df2e82276adc",
"author": "Kevin Ori",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvIXQbIYjwsrkVHPXo0IBR3qaCQu0dTLa1N1MDHaJvcUnpTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people at ExtraSpace made this proceed stress free and easy",
"date": "2020-12-16T20:32:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Kevin! We're so happy to hear our staff was able to make your rental process hassle-free! Give us a call at (773) 598-5330 if you need any future assistance with your storage unit.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a55877da-23f5-4cac-925c-bcb8913b688c",
"author": "Ian Joos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_xdCr1yQ9ubkQptijyHej6G3WUcWVmq-Lv0Xpt-qFfwRN_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely well kept storage facility very accessible from the highway. Was reluctant to use storage space for an extended period of time but Mike and team have been so accommodating and made things so convenient that I’ll probably keep after I move into my next place.",
"date": "2020-12-13T07:23:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ian! We're so happy you had a positive experience with Extra Space Storage! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "b50d2499-35ad-495f-ba92-dddfe089bd26",
"author": "Ethan Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2fTbC-Mk9N1NT_xFmINNKNRXwe_Ced3QSBZofdl53_XWaUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was excellent! Fantastic customer service and made it super easy for me to book and find my unit. Was worried it would be tricky and it was seamless!",
"date": "2020-12-10T22:19:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ethan! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your self storage needs. We're thrilled to hear we were able to provide that for you!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93298acd-f50e-4e34-9f80-423d2953c731",
"author": "Pablo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjFCKH1cO4ChMrtgyqLdUSxJyt129Mi3hiSJRE4Oh72FgPK-AH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-12-08T04:19:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pablo! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d7395ed-5b32-4477-9823-163aae98c746",
"author": "RS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB_McpHtrsLuV0rHtcA0a12YiJqyQqgE_XHCHu2SHfigjn6yYK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff, very clean and climate controlled building. Top off this 5 star review with the pleasant music playing in the building. Tip top storage facility!",
"date": "2020-12-07T21:52:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Oreos. We appreciate your positive review! Please call (773) 598-5330 if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dd293e7c-3195-4dfa-b990-ac6ecc2f57e1",
"author": "Lyle Harlow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKICD137XUvwfv03ik3MHdmYnlJkae8sk8tM1XaeQc5y6FnI-i=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great price, totally easy online sign-up. Immaculate facility. Even included the lock!",
"date": "2020-12-02T23:58:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lyle. We appreciate your 5-star review! Please stop by the office if you need anything with your storage unit!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "59cf3d64-45c6-4aa3-be2f-e0221d7a619c",
"author": "DJ Frojo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSLEPvTW-43LRiC3VdRdzP3rSGCUHkfQXNJA3EM9QP_NHN6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-12-01T17:30:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dj, thank you for the positive feedback! We are so happy your experience renting a storage unit with us gets a five-star rating!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0569f1e5-18e1-4f4a-910a-90fc6c1e7db8",
"author": "Steve Ropers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWRLvdwmto-kFREXsWLNctMZmKCVbkQOK5qv_VkTUpZZzpVZmS5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike was quite helpful in finding an appropriate storage unit for my needs. Friendly, knowledgeable, helpful. Would absolutely recommend Extra Space Storage!",
"date": "2020-11-27T16:24:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Steve! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self storage solution!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d2fc428c-533b-4832-82c4-30af42af1289",
"author": "Brian Hickey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7QYR4ZOqhOhTav1PPOnyGXYrsyxJAHcwaa3iirWiN4ocnrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-22T06:01:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brian, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4210fe8a-fb68-446e-8bd4-efb69be7a63c",
"author": "Daniel Fitzpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOsSOF6p2IMm0zprnUEf5bLx5BNjCvHoAtYAw8DskZOksu1EuY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-21T21:31:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Daniel. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2021-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70a986da-59cc-4f60-a0c8-86fefce57ea0",
"author": "Taylor Jon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLP_wDYtOB5uONy-BecePN2zIPKW_SfUibTWRxIUKEY3UNQIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-21T00:05:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Taylor! We are grateful for customers like you.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "906b3f3f-2e3e-4b28-b40f-7e305325e241",
"author": "Jerome Patrick Shannon II",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFGOIBdrF4gUBahRlemmx5XuXCZxSRt0Fpd1iTR3zgdDvXkL1RmQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice spaces, great staff. Super clean and fresh. Enclosed loading area which is great and warm for winter. Also the elevators are long enough to fit an 8ft sofa and multiple carts.",
"date": "2020-11-14T17:37:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jerome Patrick Shannon. Thank you for your positive review! Please reach out to (773) 598-5330 if you ever need any assistance with your storage unit.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "489864e5-c9f5-4778-af03-ba3a6536a2aa",
"author": "Carol Menner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5eWF7GY1D_WQu_Nbxbn-guaQPSomcFnrjT5TT2oMoA85CZQc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-07T16:37:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Carol! We’re grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b208628-ec01-4727-bc50-53d730a73ebc",
"author": "Eric Saddle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOxG9Bmgp67fKbyCEvI-VgQAT-8-bAGcem35IYwiKpVgjkvnI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-06T23:28:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Eric! We’re here for you if you need anything.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "676c18c1-e04e-4b0c-8d90-90e669d3b177",
"author": "Kevin Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQDFhYZYy9EbhvZ6ZTSJEJKutvSM9lKwrqEx_PDxxJu3_5VA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-11-06T21:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Kevin. Call us at (773) 598-5330 if you have any questions or need assistance with your storage unit!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2998b3d-2882-4b53-ade3-0549a54369ef",
"author": "Anna Duffy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7piFX1BtO9FgkJIDzVcRL2vkTPYsEhc2Ujdv1ppuWF3Dd7W8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-11-06T19:16:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Anna. Call us at (773) 598-5330 if you have any questions or need assistance with your rental storage unit!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eceb8691-a8ef-4f97-93c8-dd976425bfd6",
"author": "Grace Gavilanes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzt1wquvpJr6WSefuUxKDGKpopAxXo9juRjFOUwkbJlTCpp0agBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-30T20:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Grace! We’re here for you if you need anything with your storage unit.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94f3ba7c-8664-452d-94d4-83ccce42be35",
"author": "Robert ONeill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIzpDIjjtu_2J_XlRX9__YggvHOc_jErsOTHK5DgPWJZPDs90=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy as pie to get set up, very friendly.",
"date": "2020-10-27T21:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robert! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage unit needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43ca3420-2cc6-4e69-8928-edaafa01a066",
"author": "Robert Prouty",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAZqdD7KG4CvLW4WOPw-Ec79v0JcD7jBGcWdYhVM_wfBcP9PDMBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space Storage is a clean facility and the process to sign up was fast and simple! The pricing was also reasonable.",
"date": "2020-10-26T15:31:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Robert! We pride ourselves on keeping our self storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please let us know if you ever need any assistance in the future.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "69bae0aa-2610-408b-b55b-63812ca785ba",
"author": "James Clough",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5CyYwCr_4xi-VKFEIpbTjpqIB8ocsS96kGbNhA7985Tqqkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great help. Very clean and convenient!",
"date": "2020-10-24T21:16:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "James, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:45:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "30ddeac4-8778-4317-a278-41dec2135cda",
"author": "Stephen Villacorta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi0p81oG1WmnSUhp_wPMJyR6AMid-40g4KgUkuCg3oCsqHZ7M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service has always been excellent and canceling our service when we moved was super easy.",
"date": "2020-10-24T17:32:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Stephen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We hope you'll consider renting a storage unit with us again in the future!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "874c648f-6909-4d6e-b04d-09740c399326",
"author": "Andrew Villacorta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-3VR0KQ0VnE7c1MM74D4K0FETPWSYjQ3dGeltet4dT7scug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-24T17:32:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Andrew, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4055493-4ac2-42d2-9c85-211741d445d5",
"author": "flipsider87gnx",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2LfR6_FZsaaRaph6Egl9u8s8c4akhkWyYQ8t55rJaEqfulbM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Evon and Mike were great, exceeded my expectations. Glad to do business here.",
"date": "2020-10-22T01:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Flipsider87gnx! We're so happy to hear our team was able to make your self storage rental process hassle free! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ce6beba-21fd-4c33-a507-d125b8a9571d",
"author": "Claire Kenny",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrU8176_EANDS_uUwoRtTcQYhPfbqBN3PfgWRVBx45ga4L1pw8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean space- and everyone that works here is friendly and incredibly helpful. could not recommend enough",
"date": "2020-10-21T15:43:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Claire! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage unit needs.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "aa95342d-bf5a-4b7d-9980-62381381b99a",
"author": "Clint Hewetson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEC7ujqSSS4bPVtOm9Dp6zIYyVtaVWpf7q5z9WIlqUIvqNaXM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!!",
"date": "2020-10-19T19:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Clint! We're committed to providing excellent customer service. Thank you for choosing Extra Space for your self-storage needs.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9df75ae6-c055-4577-8279-e4fece60ab81",
"author": "Derek Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmu6Bf2zoxKno9jqFIVcVA06PUeQS14bYhmFGE_jCrjW2-VeU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-15T16:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Derek. We’re glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "185ec930-0b38-4f3e-bb22-3b2e6b3486c8",
"author": "John Michael Getz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp-c8W7cb2Znyg8VwyBwnazPAD3MhkdrMpudBw3ttY35Tx4z_t=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean facility, safe, secure, everything you’d want from a storage unit. Mike helped me today and was especially helpful.\n\nI used to rent at uhaul, they are overpriced and never have helpful staff. Save yourself the trouble, don’t rent at uhaul, rent at any extra space facility instead.",
"date": "2020-10-14T17:35:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional self storage solution in your neighborhood. Thanks for being a loyal customer, John Michael! Stop by the office if you need anything!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "777f0407-01ee-4e09-8a55-918c34e1a07d",
"author": "J B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz-AG9YQk5mMke8ACNXFlRT-_-DEyWGv55PjTxh2a61_x7Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Smooth & seamless onboarding",
"date": "2020-10-13T23:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Justin! We know convenience is important when selecting a self storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer! Don't hesitate to reach out whenever you need something!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "660c73e0-6ec1-4719-9437-ed3f043d9e84",
"author": "Lindsey Baise",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGIsr_XSFzHbdqmAuFw1UO1QAyuIqCd2geYZgHo45mqh8_TQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-13T19:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving us a review, Lindsey. We’d love to hear more about your storage unit rental experience at Extra Space Storage. If you have any additional feedback about our storage facility in Chicago please contact us at (773) 598-5330.",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8dda6d57-388e-4c8e-aded-3eacb3b77c41",
"author": "Conner Osborne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-l0iQ4PLGsDRfTnT8qlsRRLfdQgK-UXWfRBiY2dHxvRdmC_c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-13T18:51:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage as your self storage solution in Chicago, Conner. We're here to help if you have any questions or need assistance with your storage unit rental! Call us at (773) 598-5330 with any questions!",
"replyDate": "2021-07-10T00:45:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e070d019-50ad-4203-a928-c2169e420f4c",
"author": "Sean McMahon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBYANzYDHjt4dqV4P3aNfQnEimmz_gNjynDZN__2TjO43nAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-10-09T18:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sean! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d16ccb6-1eaf-43db-83ef-5233ca5e95ff",
"author": "Lauren Zachok",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJiJMbNWTJlLQuphEJn4kCKr98CN2RNt5UBk1LZ0zy6zrX8EM=s64-c-rp-mo-br100",
"rating": 5,
"text": "This Extra Space Storage should get more than 5 stars. The team is super responsive and goes above and beyond. My car wouldn’t start when I went to leave, and Mike was able to help me get it started. He didn’t have to go that extra mile, but he did. Thank you!!!",
"date": "2020-10-04T22:56:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lauren, we appreciate you taking the time to share your experience with us! We agree, Mike is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to serving you again in the future!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2fb1713-fed3-40a9-a750-ff9e80ef244f",
"author": "Melody Foley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZNt1jiTCQ-O2z3I8t86MB1tRBN3HOszds2IBxmwS72zc26zuTUA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-10-01T23:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Melody! Please let us know if there’s anything else we can do to assist you with your storage needs.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bc5cf22-b312-472f-a731-6d629b8fb991",
"author": "andy menzer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2zHCNJMml4eOfB9tLwb2lp4a4UCsv9hZVf6hCBItfq7cVBE0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-30T15:20:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Andy. Call us at (773) 598-5330 if you have any questions or need assistance with your self storage rental!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5be826f-3720-4347-977f-273be17a6bf4",
"author": "Mark Nguyen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ5jh9GPFqkaEyF8qWhIn16uMNqt3EjgdK5nVu7qYIQhZzgrE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-26T18:57:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Mark! We’re here for you if you need anything.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c43447aa-2be1-415f-8042-5b3d9b28b8a0",
"author": "Pam Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLzTgs1AV7Ou5ZbYBrQCgCehvM8L5ro8BYIfRfe2L8SD70Ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service!",
"date": "2020-09-25T21:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Pam! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e2badd8-cbf7-4188-9e65-11d6cb86a0aa",
"author": "Matthew Logan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxpEBp69AIw-QVYCtJkFmq0bfiW_33swzKWuIBhphYHq4R2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "They’ve thought through the process and made it very simple and easy.",
"date": "2020-09-23T21:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Matthew! It's wonderful to hear you had a positive experience renting a storage unit with us and want you to know that we are here to assist you with any additional self storage needs! Give our storage facility a call at (773) 598-5330 if anything comes up!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a4271af-5ee7-4889-9e7b-ca7073f6f157",
"author": "kasdfkka sdfkgsdfkgnm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICFJazQGpqf1NytEKMOZlaHOlgbxspcXs9hjRkbxIHUjPQZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-19T21:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kasdfkka. Your rating means so much to us!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2079c9a0-8c2e-41d2-ae17-a7165d4b2594",
"author": "Diane Ortilano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKysTaus1--h9TJ42kq7KW5yeKGgKPOdlWWTgf7SBQJgrXTBLY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-19T20:19:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Diane! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "341be05a-e8b2-47f2-8ab0-554c61996930",
"author": "Caesar Armenta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTjCt_9L5QAn0R1nPVt5zbPoqmN-Fdd53xc1z4aRe8vAQ9AQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-18T14:16:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Caesar! We’re grateful to have customers like you. Please let us know if you need any assistance or have any questions about your self storage unit.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04b2358a-0b6d-4c7b-9627-8d85cce3f032",
"author": "C F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxHMgZ03gCdPWlDXj0fRwSqCFV8imlHkw5lONbEF0tmtG1oAc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, friendly staff and affordable rates!",
"date": "2020-09-16T04:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you C! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5679f74d-6431-4075-b42e-12b9bf7b7f82",
"author": "Luvsick Plus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbVZGEjt5mBBbKcYlU6GZKN7qylgpyt5SV_UXHZI_BXNC-IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-14T22:24:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Britteny! We’re so glad we were able to meet your storage needs.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbf1e736-e718-469b-a3a0-7f3466051c82",
"author": "Marilyn McDermottt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYTMun-NWi0R31h9wkKYmiT7lo0FfpmtRLoMo6vt7_ZzCFQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, bright, feels safe. Nice large enclosed garage space to pull car inside to load/unload. Carts available right inside. Friendly and helpful.\nBook online on website for best mo. price",
"date": "2020-09-11T18:20:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marilyn, your kind words are appreciated! We make it a priority to provide clean, well-maintained storage facilities and are so glad to hear your storage unit rental experience reflects that. Thank you for choosing us as your self storage solution and trusting our secure storage facility with your belongings! Give us a call if you need any assistance in the future.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "657c39bc-9c39-455e-b6f6-3203dce8e738",
"author": "David Charles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOLPSQxCxQXmz1xnvA7IR3kMCpqaFZs1CDrIkj6wka5SynqmIH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super polite, on the ball and made this process very easy. Everything was touchless and the contract took a few minutes. Locker was clean and ready for me when I arrived.",
"date": "2020-09-09T21:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, David! We're so happy to hear Mike was able to make your storage unit rental process hassle free! Give our storage facility a call at (773) 598-5330 if you need any future assistance or additional self storage.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7dcc940e-7c31-4b2b-96cc-354e724d18d9",
"author": "Monica Newman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUckgGYLy41URtw-xA7xF15z7-B1d0Byp6bAe70xM_PliXYZoRbCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly customer service. Helped find me the lowest rate and answered all my questions.",
"date": "2020-09-08T00:09:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Monica! Our team at Extra Space Storage strives to provide the best storage advice when selecting the right size storage unit for your budget and needs. We're thrilled to hear we were able to provide that for you! Give our storage facility a call if you have any questions about your storage unit rental or need additional self storage.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "259b0e46-4e3f-470f-ab49-5d2fd7e6ff63",
"author": "Hope P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXAIw-o9U0TxbvXoCB1oGOqbqlXCBPao-h5iS148ngGLPDFk0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-04T17:56:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re happy you had a great experience at our self storage facility, Hope! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "163575d1-6d22-4abd-be96-e946855a1514",
"author": "Joe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTQ_bUj1lYGIr-TBH2J4sM34rPq4Y4TovDnRfl3Sm48aZTDY184Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-09-02T21:03:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Joe! We're glad you chose Extra Space Storage as your self storage solution. Stop by the storage facility office if you have any questions about your storage unit or need any assistance!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa68aab5-a9ab-4401-974f-59a1bb4f1029",
"author": "Jon Thomulka",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEELTN5-H425QtBi092y5853FZgGgFr-NAycP-ZFJIgbWAdgkJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful. Very nice. Polite, patient, and thorough. Made as easily as possible. Appreciate the customer service.",
"date": "2020-08-31T21:00:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jon, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your self storage needs. Please let us know if you need anything.",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9a588d75-d697-45bb-9884-00b08393cdbc",
"author": "Brandon Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbKv63U6uOQItQU5xQou3xR8rC95zYdlPjPF9zrtHWdDjdiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-26T21:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2021-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7e4731e-7e1e-4b8a-8604-d5c9258d0cd0",
"author": "Alex Grimmer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFcM554f57WB_Cv5nSjYhc1AMEqCusjd0LmSYqpqKow0ELc2_b=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-26T19:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Alex. We’re glad we were able to meet all of your self-storage needs.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac9c2256-8ccd-4535-9a62-c2b612b847cd",
"author": "Sean Drout",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrQ0piC26SXz5ZD3t2K0FpPIVNu8TTZJw43aqPsel6F35xz54G=s64-c-rp-mo-br100",
"rating": 5,
"text": "very friendly, very helpful, would recommend",
"date": "2020-08-25T21:36:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Sean. We're committed to being your go-to stop for all your local storage unit needs! Please stop by or give us a call if we can help you with anything!",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b9afb446-66b9-4573-85a7-813c023e93ae",
"author": "Molly Louthan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0mLKo-PRMvPjqrwPcNozMnODWoEEL_2X4MM5aRrFELELaHapp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-24T22:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, M! We’re grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "edd154ef-0cbf-4db2-a9fc-3260d23a9099",
"author": "Katherine Marren",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHBKFfh07JW02hbizN5uiMjyXu3Cl6MxXM3__r9MlAMuJDfuk_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-22T21:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Katherine! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "547ca645-ab3f-4416-aa2c-2331bffd6840",
"author": "Brendan Schoenman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUl5wd7wsQRzXey6sOe-M3RH1KyUAHxb5k5Ns3AHpPF_8Zfvghn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place has saved my life for the last 3 years. The office staff is always so friendly and ready to help whenever they can. The facility is always being updated and cleaned.\n\n10/10 recommend to anyone in need of storage.",
"date": "2020-08-22T19:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brendan! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a96ac707-52da-439d-a297-ccf8057ed001",
"author": "Liesl Fortier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRO1J0ko36aPicuTeG7lzDU_cgc3UlSvOk-nyCvrHg7YGt0gEVCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean & secure facility, enclosed, 3-stall, drive-in loading garage with carts provided and friendly, helpful staff who are committed to getting you the best rate/contract based on your storage needs!",
"date": "2020-08-22T17:56:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Elizabeth! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage unit needs.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c5d01279-59d4-4749-a81e-ffee8fd2a893",
"author": "Jeffery Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOnybhwWlDuMuhIZ4on_6YbFGoQzD3Lpxtbu4in5gY7d84qC3ViQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The storage facility is pretty clean.\nA parking lot is attached to the building if needed and they have a garage if you are unloading your vehicle.\nThe staff is friendly and helpful and the price I paid for a storage locker was reasonable.",
"date": "2020-08-22T15:34:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Jeffery! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Stop by the office if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3179d3fc-77df-463a-85e5-03fc6b8af6ed",
"author": "Aarin Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJviVNVsRto9Un1NtkukSOTJzQ6GiWiltzagl-HEUhlRmAD4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-10T18:14:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Aarin! We are so glad you trust Extra Space with your belongings. If you need any assistance with your storage unit in the future please do not hesitate to reach out at (773) 598-5330.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17ed5e64-8b7c-414e-9433-5cf8153f9fde",
"author": "Abby Wolff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiRezmdbirR4AUvv40hHDX0_naVeEDirmSerkD9UtEjsaqlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-10T15:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Abby! We are grateful for customers like you. Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54dd7ce5-942a-4d36-b7a9-14daefc00a97",
"author": "Cory Benedict",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY4rwhaAWAXd14pK8EKZ4uFwCWTWeWDx34Vc9GGJlYVDVvtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-08T17:28:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "hank you for the 5 - star rating Cory! We are so happy you had a great experience. If you ever need anything feel free to call us at (773) 598-5330.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "430e735f-745c-4226-b95f-e8bfcb4da706",
"author": "Scott Elders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHS4pwjXpgYe5zQFrnSE3M1623XAQG_66rwIQqqATnmwoaGg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-08-04T14:14:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Scott! We're glad you chose Extra Space Storage. Stop by the office if you need anything! We're always here to make your self storage experience as easy and hassle-free as possible!",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5c14f72-81a8-4cdd-9b1b-c9a85c6976cc",
"author": "Michelle Merry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5dBsbtcVmT3WdhY_r3lJsxWB8am5oS6BaAabvPZLVnQomAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-04T13:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Michelle! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf613926-6a0f-42a6-9a86-de22170d1984",
"author": "Janelle Santarpio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo4-LY-O0vwKMQa6iCD_AsUC-nwA_016aQreVhd7v61dC92QU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience with Extra Space Storage! Efficient, knowledgeable and a delight to work with.",
"date": "2020-08-03T16:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Janelle. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. Please let us know if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68f764ef-2de1-44d6-977d-1e57721af2f6",
"author": "Joseph Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV48ItaRNXjZ4h8DedabOzS4d-JA5LkaPTzqDJUkDcyhlUEqpU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-08-03T14:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thomas! We’re so glad we were able to meet your self-storage needs. Please let us know if you have any questions.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e6dabff-1621-4b42-b3b5-18bad318863c",
"author": "Charlie Yokom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM0iK0QhHPtlc1heh09ONzEs8gh0rQ1teuU5nJ2WhTT7a1Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-31T19:18:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Charlie! Thanks for leaving us a rating. Please let us know if you have additional self storage needs.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebfe1c6e-2339-465a-9919-3fb38d598ec9",
"author": "Snigdha Banda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViHUXMuxHKXafS0ESXkb9jOYPxNr1apns_vufMulLI6Sbx8lTP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike was super helpful and made it easy to move in!",
"date": "2020-07-31T18:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Snigdha. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything you need with your storage unit.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fca712a7-7d4d-4c0e-9dbf-12f14f1f8e37",
"author": "Marcus Rickey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR_EIOeDGUB5sUNZM797FzLFNUk2pT93M6r_DkfxWXDnw9bA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy move in experience",
"date": "2020-07-31T18:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Marcus. Thanks for the positive feedback. We're so happy we have customers like you. Please call (773) 598-5330 if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5891556a-089d-44c1-b6d6-7d67e0a487b7",
"author": "Marina Lopez Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPYJ8MwLxGfUEJ9274lVy7Uq2o7NixMRwtJTHl1W4Vsfdssg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-31T17:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Marina Lopez! Please let us know if there’s anything else we can do to assist you with your self-storage needs.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a46d989-0ec2-40b7-a930-872022f485bc",
"author": "Morgan Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPerQv-GT8SJFe2PxXDZzgsT8PkAHcV9tGrb6h2kpBVbM06sr0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome and flexible service from this facility! Would definitely recommend!",
"date": "2020-07-31T17:25:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Morgan! We are so glad you trust Extra Space with your belongings. If you need any assistance with your storage unit in the future please do not hesitate to reach out at (773) 598-5330.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a83a7fe-135f-415c-a61b-a4036070a2b0",
"author": "AJ Shah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5nIRkrCiS8bxkqHH3j3mapZykkNQ_UAEx4f4OiDKtBDsMTjVy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-27T20:36:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aj, thanks for leaving a 5-star rating! We’re grateful to have you as a customer.",
"replyDate": "2021-07-10T00:46:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "657fead5-7f7d-4a25-add9-6891d0d51ce9",
"author": "Kelsey Sopchyk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCVAjKAWGEkUUbuNOzvVXl-fNtLIwx8t7xZ4gX7C_zRRCggS4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-27T18:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Kelsey! We’re happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c2b8d43-18bd-4273-9a41-586a63458839",
"author": "Rachael Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKebskIV1fhPxThjPtZqyXD74OD-JMeBYgCxU0Vi9gjTuZmw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean facility and helpful staff!",
"date": "2020-07-27T17:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rachael, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please let us know if there is anything else we can do to assist with your storage unit needs.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fa9d3435-a1f4-4014-a558-84c39b9565ad",
"author": "gretchen schulfer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXn4OtDesIKjUl80eJ_EL02nt6KHYs3LpnDP585ch9AXzbIPEa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-25T21:54:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Gretchen. Your rating means so much to us!",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65e27224-f125-4f5c-bd3a-0d5384ad1d8e",
"author": "Tara Fallon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQjwWCqZsHgE0D_1rHd7Hkj5HXIbMJAlQyX7UAqDwCwc6d4PVf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-25T17:50:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Tara! Stop by our office or give us a call at (773) 598-5330 if you need assistance or have any questions.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48543380-48c3-4545-a997-1e26c01cedcd",
"author": "Chase Alford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsoBDFtG6BKCRHPZ2jjCzLsY6SeEFvYz8xLrsjtwDNkp-RWNKO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-25T16:50:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We’re so appreciative of your excellent rating, Chase! We’re here for you if you need anything.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45040ecd-b059-4192-a553-e8c734d85d41",
"author": "Jon Urban",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaaHGEwlCglVyGr3QWDyZljsIN0YFXjf7tlu32bpMiNBdvIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-25T14:09:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Jon. Call us at (773) 598-5330 if you have any questions or need assistance with your rental!",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7c5024e-ff97-48ea-8487-dd1feae56b34",
"author": "Meagan Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUycIg0ObxHbiRVYcI6qPWSl7-f30Qg-rsYP-2fFj3yyyjWgDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing! Mike at the front desk was very helpful. Facility was clean, well lit and felt very safe. Prices were also great for being in a good part of town. Would highly recommend!",
"date": "2020-07-22T19:30:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to share your feedback, Meagan! We know that your items are important to you, so we make it a priority to provide a safe, clean, and secure self storage experience. We are thrilled you have felt safe renting at our property and are here to help if any concerns come up!",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "31638219-561a-4916-9a1f-232c1c925d00",
"author": "Katherine Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-y9tVit3_khHn_ysDUCWMTylYDwGuQbGBVbt1muSMOiOYXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy, efficient and clean! Customer service was great as well!",
"date": "2020-07-22T18:23:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Katherine! We pride ourselves on keeping our self storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We've implemented several new procedures to ensure both customers and employees are kept safe during the COVID-19 pandemic. Don't hesitate to reach out to the team if you have any questions or concerns about the cleanliness of the facility.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "288ed133-359f-47f7-b8f0-625775b08c66",
"author": "Dorothy Lowell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYM1dugFApKzqewSN_DIA9O5LtV6fUjA75QnBxcRxsVZml5sk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful staff. This was my first storage unit. The staff helped me get the correct size for my needs. They were also very patient with my date changes. Great experience. Would absolutely recommend.",
"date": "2020-07-20T22:09:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dorothy! We're so happy you had a positive experience renting a storage unit with Extra Space Storage. Please let us know if you need any assistance in the future.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "506c21c6-942f-44fc-993f-fd07893f3c77",
"author": "Alex Mendralla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCywd_L9MUaoS1kZfW6Tt-59g8k91yexwJqActrkHjqwL-GQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy process of signing up and finalizing details via phone. Rob the Manager and his assistant were both very helpful and easy to work with throughout the whole process. Facility itself is clean and provides everything needed. Even better: loading bay, elevator, and unit are completely independently accessed so it's very easy to maintain social distancing and safety protocols. Pricing is fair and Rob/Mike helped guide me through the best and most cost-effective fit for my needs.",
"date": "2020-07-20T21:15:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alex. We are glad Rob and Mike were able to provide exceptional customer service as quickly as possible and that our facility met your storage unit needs. Please stop by the office or give us a call if there is anything else we can do for you.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "934075e1-cb9c-461f-8ef9-f89fb3021ba2",
"author": "Molly Sandeep",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZhbukQwhQWjLXZ6qrDBRtuyi5_6EgztTN8viDoRIliDfDwhrM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-18T22:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Molly! Don’t hesitate to reach out if you need anything!",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d50286ad-5bda-44a9-bece-9f5a82f9d32d",
"author": "Harrison Mann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5mzND8G3TZq-Pw7rk-UNXojvpGqzMiY7mczwRQjj18OgwyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-18T22:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Harrison, thanks for leaving a rating! We’re happy to hear you had a great experience!",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bcedf321-a398-4b7c-84d5-1838bfc36081",
"author": "Mike Neville",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVS0lmXe-BbcBu8JDQhMy7ioQxh5XtMocAiTwKW2cbS9T99lBZ-ZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-18T22:19:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Mike! If you need any assistance the future feel free to stop by or call us at (773) 598-5330.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8322d05-a38e-4f08-8840-6c6f41bdc98b",
"author": "Jason Miley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_C-424tzW9BZdc3-fvcf1tX4-v65a3qTArZU_mfEVP2D_vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-18T22:08:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Jason! Your feedback means a lot to our team.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c72e394-5bbc-411f-8066-a09f98e1a460",
"author": "Josh Marder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9epy-0d5i4LMn5jRbc-emPai2iv5FK3ceazz5_f88coLlPEI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-18T22:03:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Josh! We’re happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66405a9e-6987-4372-9969-0c63111c6551",
"author": "Joyce Reliford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtrqUsy_temAYpF_4Mml61MeB0CIQY1bUyN_J8R0a0EjGiNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend location if you extra space. Very warm, I will be back for my storage needs.",
"date": "2020-07-18T20:19:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Joyce. We appreciate your positive review! Please call (773) 598-5330 if you have any questions about your storage unit.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2380eb8-afe8-4473-b141-d8a1a69ea616",
"author": "Conrad Devin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCuvkZFUWFf_vEW1-6MTb4TmYMCMCxYMVhaTZeIK0saCfGm1MM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-17T16:07:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Conrad, thanks for leaving a 5-star rating! We’re grateful to have you as a customer.",
"replyDate": "2021-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f3cf52d-71f9-4fce-a854-dcbaabcb8075",
"author": "Aaron Bilton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJia-krn7rsqmWj_zoOcrTw7kDU_ZWcJFMGU0FJ0XJ-rTyOYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-07-09T21:25:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Aaron, thank you for your positive rating! Please stop by our office or call us at (773) 598-5330 if you have any questions.",
"replyDate": "2020-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a298aefc-e392-4e57-9efa-6fb20c66402c",
"author": "Kaela Carey Cifonelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfLIm05MUPHaWr39l6PqYO60FxOl3RFq0y4DfKvVkcFZsNnwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Quick and easy to set up over the phone and pleasant folks to speak with.",
"date": "2020-07-06T21:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kaela Carey, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage.",
"replyDate": "2020-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3d7877a-4235-41c0-989f-7529afae282e",
"author": "Pat Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUU_cNbGXXQurC7XpFm-UDrQE58tE3sNE4n_ncbt1gSvZ-sV-hW_A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-06-28T23:19:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Pat! Please let us know if there’s anything else we can do to assist you with your self-storage needs.",
"replyDate": "2020-07-10T00:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ac53781-3c54-406f-8835-fd0c732af7a8",
"author": "Mike Lilly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCvivRfJR2lWMqAr8owwmtdCXfPTxIPqr0mdiMA4_9rDhjy8jylw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-27T18:33:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re thrilled you had a 5-star experience at Extra Space Storage, Mike! Stop by our office or give us a call at (773) 598-5330 if you need assistance or have any questions.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26e2a464-55d3-4441-966a-4863106341c2",
"author": "Alison D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVS3U9npwPHWaF2nB7P7aKmpiBBS3d2Y7IBnJUkXqYJ4rfuTd0L=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, helpful service, and easy to access facility... happy we went with this location",
"date": "2020-06-26T17:18:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Alison! We think our team is great too! Please stop by our office if you need anything with your storage unit.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "635ee96e-f520-4f14-b1c9-104394c5cebd",
"author": "Dustin McAdams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSEvLeRbaofkdeskAfgJTIAVe_NZhGPyqQYeyjIlPog_6ZDIX5pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely easy process. Great storage facility.",
"date": "2020-06-25T19:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Dustin. We appreciate your positive review. Please call (773) 598-5330 if you have any questions about your storage unit.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4fc7462-b934-4b67-a4e6-2821289ce811",
"author": "JC Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsdOatcIJbtK9Le2lkysQnaDQ2pDASK5D4NlsWeVg3evFjlwuL=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility was clean, secured and the customer service was great. Mike helped a great deal answering my questions and concerns. Explained the procedures everyone takes for entering and exiting. For the price, it’s a great deal for the size. Temperature was perfect in there to not need to worry about my stored items. Thanks Mike.\nWould definitely recommend.",
"date": "2020-06-25T06:16:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jc! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "435523c2-4b6e-41d7-96fc-cbccad1527c1",
"author": "evolution virtual",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVbDYBrsavb_wjVft0AxvPIW80Ui2-e30TX4Q4W737PIJ3Um0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just went through the leasing process with Mike, he was very friendly and helpful. Looking forward to renting a storage unit from Extra Space Storage!",
"date": "2020-06-24T18:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Evolution Virtual! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (773) 598-5330 if anything comes up!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "883d6b20-d3c6-496f-baf3-e499e04e5000",
"author": "Bee Vee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0QeouHlUlzXz5cWu60AjCmlDH7WwU8DjN8tks015dN7Q0sYg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "It is super convenient and very clean. The units are well-maintained. However, I have been there LESS THAN a year and I have had TWO RATE INCREASES. You move in on a special and that special is only good for about 3-4 months. Again, super clean and convenient...but the prices left a lot to be desired. Because of the continuous rate increases, I may be looking elsewhere.",
"date": "2020-06-24T00:01:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re sorry to hear this, Bee. We understand the importance of offering a top-notch self storage solution at an affordable price and will use your feedback to assess our pricing in the future. We're so happy to hear that your experience with the quality and cleanliness of the storage facility has been positive!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "c9b90e21-0b17-4aec-993a-5289e58232c5",
"author": "Alex Weiss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbMlN-aKca-pOq7WeEYF6fio-wNeu0mv1Z-_a0Rk-F_QmBzy2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-23T15:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Alex. Call us at (773) 598-5330 if you have any questions or need assistance with your rental!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5e6da21-913c-4d18-848e-8c593c2f90cc",
"author": "Carla Chavarria",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsKZoMxRvRjQVpMPbNE-1hCXTwK53oFhtxQOt2WVNcJM-NYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-23T01:57:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Carla! Don’t hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98a992a4-d4a6-496f-84cb-53ddd409d930",
"author": "Steven Birch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPRyFdP23nbLcdS5ytEdycEw4e6blWNO88VkG0b0ZT8Us2pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-15T17:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "hank you for the 5 - star rating Steven! We are so happy you had a great experience. If you ever need anything feel free to call us at (773) 598-5330.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "362e5fcf-7dd2-459c-9ae1-2cdeee5cb49f",
"author": "Joey Carson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHjdScxnkbRqXTd1Lm_LS9En41bD0a0dHrfIl5Zxa6Quxw8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-06-02T19:12:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joey, thank you for your positive rating! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions about your storage unit.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6357e12-e111-47a9-8201-58297f40dd83",
"author": "Fredrik Tolin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVw6txq7LsnxPB7c3itBAzGIlc-VzoIb1DVA_R7k2ktzmB4YYeX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super easy to set up. Facility is really clean.",
"date": "2020-05-31T02:33:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Fredrik, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "20947b2c-5991-4b1e-a229-f611c1e1c7ba",
"author": "Blake Correll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWrY9xT5SEyLxNNRl_6bWjjNuEecRNITdFyq66RVX5RmSnZ8x3xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Set was easy!",
"date": "2020-05-28T17:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Blake! We are grateful to have you as a customer!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "091ab2a3-af1b-4c3f-a0a1-897473b18f90",
"author": "Zach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrgk3raMP-ze-7j0MYMdJ4zZR1o9b-9CAPYrdwvtcebCgTo7pQIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Incredibly helpful staff. Walked me through everything over the phone in about ten minutes and I was all set!",
"date": "2020-05-20T16:49:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Zach! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We’re glad you chose Extra Space!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8eff2f75-c9aa-4e6c-af76-a54533b9723b",
"author": "Troy Fankhanel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRj_zH3WkzgWEwOG9b5bxbTsF2IJ2iYTbqgMU_hk-PEla4Zwmn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience with friendly staff and easy to set up and move out of storage! Thanks!",
"date": "2020-04-27T16:20:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Troy. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45fea637-8b1a-4eb4-9bae-6cdbbec141d8",
"author": "Jungyun Koh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxTdAMvM8VDr06ZavkbkUUKr7iz3SHxWjw57Z5qfKnGDujTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-26T19:29:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re grateful for your rating, Justlikeferrari. Call us at 888-STORAGE if you have any questions or need assistance with your rental!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e915e300-2aa5-4d45-8dca-f94b6ea6b06a",
"author": "Dee Inks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEkDrW0inGpVz7spvpj7TMzfac9_hgnr1s7Z4_YTESxFEEC4AZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Ron for all his help setting us up with a unit from out of state and being so helpful upon our arrival. The facilities were very clean, extremely secure and easy to navigate. Highly recommend!!",
"date": "2020-03-23T15:49:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Dee! We're so happy to hear Ron was able to make your rental process hassle-free. We take pride in keeping our facilities extremely clean and secure so thank you for noticing! We are happy to help, so let us know if you need anything!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "16112e60-ec7c-49d9-88ca-781081e1f378",
"author": "Nathan Hodges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_TKmKw89NXAZ-RRlvZ1XI2qmrQ5OdDp0OXGqmjPOrcGv2tQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-18T16:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Nathan! We are grateful for customers like you.",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "614a0e89-da04-44fd-b671-73c3624b200f",
"author": "Carol Marr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqgsCQerCVixadw6P9M5VL2kTmzI9CsDxM53iD4ufHDj8uslW3=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-03-16T20:04:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Carol Marr. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fa7607e-eb0e-4de6-8227-a6dec7486e6d",
"author": "CJ Matone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLixLgsiZ4d6r4zRs7YDlUl8a4lg6nnjSvQP106gvWkoZ0BOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome storage facility! Staff was so helpful!",
"date": "2020-03-14T15:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Chicago, CJ. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-07-10T00:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "613f64e5-9923-4c10-916f-6bc82780ea99",
"author": "Justin Kistler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0ic9jcyomxETdHgCnmAS0DtbFyPO-PD2TlH8H044XQ7tFW3-KaQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great people, excellent experience. Looking forward to safeguarding my belongings.",
"date": "2020-03-14T15:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Justin, we love hearing your feedback and are thrilled to know you are enjoying your experience with us. We look forward to serving you again in the future!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "f317124b-f66e-4c6f-a33e-b1306a5210e1",
"author": "Suzanne Belinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqOdk_1XaYqOerQh90cl8fWJ1RMGlXEJwEgIkU6FRIPn1Lpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is an excellent place if you need extra space. It’s clean, the staff are friendly with a fantastic sense of humor. I would recommend this place without reservation.",
"date": "2020-03-13T22:31:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Suzanne, your recommendation to friends and family is the best compliment that we can receive! Thanks for renting with us in Chicago.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "31a3092c-2960-4bf0-95aa-8021b3fd5921",
"author": "Diana Lazquano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt6-hyoi4I8gz4lfnZNGezJoXRdMbynZpIgYTML4NHIL8Vow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-13T16:05:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Diana! We are grateful for customers like you.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d566bfc-5e16-4986-a9f2-39173a0a8cee",
"author": "Lindsey Laufersweiler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWY3E-f2kbdmdjHOvQvN6zYM9npk7ehHl2eOdDi6nBCGzC1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Safe, clean, responsive staff. They stick with quoted pricing so don’t try to negotiate 😊",
"date": "2020-03-13T15:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Lindsey! Providing renters with clean and secure facilities is our top priority. We really appreciate your business and are here to help if you need anything!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "fd585576-56ea-4925-a704-de6382b94633",
"author": "Ryan Tibbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4OMS2_gSz6yBDWiJpAnSeEi6WPUgOPLLgld3Hvqbn-vfOHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-10T22:42:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Ryan! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba2f3496-be71-4663-8451-b9f9f0683f51",
"author": "Chelsea Allison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxw2bhiXjKNBEN9EfimXvobU2J2QTT6VAGLcdVMt7_InMBpu1D=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-10T21:27:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Chelsea. We're here to help if you have any questions or need assistance with your rental! Call us at (773) 598-5330 with any questions!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2ac909a-753a-49a3-8df4-f9cfc734098b",
"author": "matt vance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ2K7e2XppJuBkmPav6DIVUJ3VzarNELDhL6EGNLKjDcaiPP5B=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good stuff. I don't review many places and this is one I'm happy to give 5 stars. Facilitaties are clean, easy to navigate and pricing is great. More than that, the service is impeccable. Very friendly and helpful. Definitely recommend for short or long term storage needs.",
"date": "2020-03-09T20:33:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "22d90702-7684-40f7-982e-9acdfeff5e7d",
"author": "Sophie Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaMw5nVdwstOp1jyy-ZMVy75Ty67jDtp7fZpTkH_EyN1kf1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-07T16:09:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sophie, thank you for the positive feedback! Welcome to Extra Space Storage!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6a80931-3402-44e2-b0fa-f6b843d3f222",
"author": "Thomas Wellvang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFKfdne3073SlZqShO78PYLptP4gyXLNiBfrmAN9sTv0tyO1s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient neighborhood storage option, clean facilities, great service",
"date": "2020-03-06T23:27:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "It's great to hear from you, Thomas! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b1923cd6-1bd2-4756-b8c6-59ed33b97c90",
"author": "Sima Powers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXz4wC-oT_AL5iCktkGt1Elf39HOSDamiTbNNMa40hDeVlwS1DL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-03-06T20:49:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Sima! We're glad we were able to meet your storage needs.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d91ccf1-bf6a-403b-b2f5-b3f29f67fec7",
"author": "Steve Sesterhenn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpaw4R64WjUGOIVdkimmDZ_iklhso83DLY2_ix3t9vAzGwDzOToQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just signed up for a storage locker. First class customer service from the two guys managing the place. Very clean facility. Excellent security with a code pad to get into the building and another on the elevator get to your floor. Highly recommended. let's see if it sticks!",
"date": "2020-03-03T01:58:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Steve! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "0021914a-46f7-424c-b47b-be322e74d688",
"author": "Majid Khan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2P3r-F9vtO_0aSw0FFuFYMTsK21ZASkFot3VRRcaz2iCMLInh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had a few bumps but staff made everything right. Manager Rob is what a manager should be. Thanks guys.",
"date": "2020-02-29T18:31:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Majid, thank you for your review. We're glad our team made everything right. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "62379012-ae63-4c9b-9397-d469069a8c78",
"author": "bobby eubanks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZslYd6sdmf1nQD9NheYTU4pYp63MN1pwPkF39RywXuuFL948=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-28T22:07:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Bobby! We're glad we were able to meet your storage needs.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c87895e-7a0d-435f-bbfd-9a0363032e5b",
"author": "Frank Nicodem",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnVhOUJYhIhnR7cDVIGJ8C90wC9zkxFUAl946MQw7NJI_MYQfD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful and professional staff, super clean and easily accessible facilities.",
"date": "2020-02-24T19:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Frank! We pride ourselves on having a helpful, professional staff and are thrilled to hear your experience reflects that. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b951d50e-d8e1-40ba-a083-50d1363600cf",
"author": "Harsha Murthy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiWtOTUc7ngG9obqeCw7grkgwwFUFrfAdL6I0tmQ-JvE41Zfs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-22T18:02:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Harsha! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f102303-bf0b-43cc-855a-3a75579c8822",
"author": "Nimesh Patel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEl8cwhQIRKo_ZF4yyAkmIkK2ZbN0ZvM7_FXZ6H1jLaT_WFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility, super clean, sign up process was quick and efficient. Staff is excellent. Didn’t ever think I would enjoy a storage space experience and write a review.",
"date": "2020-02-21T22:42:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Nimesh, thank you for taking the time to share your experience with us! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1d420a46-ad2b-4b03-8b41-7e4bc00471c6",
"author": "Lex Sonne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUobDNXkdLiIRvP6rKnyIlR5Yzci_mueTODfw9ReGUHoSdITvAp=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guys are beyond friendly and knowledgeable regarding price and dimensions on all their units. I recommend this location highly!",
"date": "2020-02-21T21:31:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lex, we pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We really appreciate the recommendation as well as the 5-star review.",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "af075b17-bef5-450e-85c8-dbfadd881088",
"author": "Shaunna McC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAoiR1oi5_FncBTDPnbJLQZFSY9sh91GTXYvd_xooe69wb2A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike is always super helpful. No matter what my needs are he’s always got an answer and a helping hand. Not only are the prices and the location here great, but the hospitality is unmatched. Thanks, Mike!",
"date": "2020-02-17T23:48:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shaunna, we're glad Mike was able to help! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "aee98b95-ab4b-40f2-903e-bf009fe07fbc",
"author": "Melanie Takaki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1ntZ_4RQTO1UOiKPOic8irI_w_KwWYYtw29ZE52zgkLdvRjX96w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had several storage units throughout the years but Extra Space Storage is by far the best. It is always so clean, even during peak hours while there a lot of people. The staff is always so friendly and helpful. We came in to see options for upgrading to a bigger unit, Mike and Rob were beyond helpful showing us several units and running through all our options price wise. So happy we chose Extra Space Storge.",
"date": "2020-02-14T18:49:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We’re glad you chose Extra Space, Melanie! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Thanks for letting us help with your storage needs!",
"replyDate": "2020-07-10T00:47:42.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3b4bb3b6-4904-4a93-b58e-c4055983fb13",
"author": "Nicholas Chrysanthopoulos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpw4KlLQGKJv8gBNve5b_dqkrrn_TfJ6KCs_uesm9VxRVdgkuV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Honestly was so impressed with the customer service and how clean their facility is!!!!",
"date": "2020-02-11T19:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "A Google User, we pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7f9c08fa-8734-4592-bb5c-0d756594da6d",
"author": "Gabriela Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPHTRn-dCgGZxo5THN0WpOkceebZ-YWcL3gfUz6YHfCqrzRjVW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-02-11T18:45:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "A Google User, thank you for the 5-star rating!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86994769-139b-486e-9128-67ad1232e721",
"author": "Lindsay Hawxhurst",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5kg7D-U45KSzVpBJUYkjObYmbRPaokXGpjDCmL62e7zKbgpMroA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Really nice front desk staff! Made the process painless.",
"date": "2020-02-08T19:11:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lindsay! We're happy to hear our team provided a smooth rental experience! Give us a call at (773) 598-5330 if you need anything in the future.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2870e926-fdb4-4ad2-a4bf-134685817247",
"author": "Krystina Bianchi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF5FkJ7NBhyU0LWDXUO8pwjKK584poLUD-wMDfq1pZsQeD8kbP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rob and Mike were the best! We found the perfect unit and they made the registration process quick and easy. Very accommodating and would highly recommend if you are in need of extra storage!",
"date": "2020-02-01T18:22:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Krystina. We're glad Rob and Mike were the best found the perfect unit and made the registration process quick and easy. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6edc705a-679d-442c-80fc-3a9486ecda19",
"author": "Ben Cihlar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ-Rv8WN4iPCZARh5jdjpr49Ei9hTq2IkYd74ru2SoG20_Og=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-31T22:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ben! We're glad you had a positive experience storing your belongings at Extra Space Storage!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b24b220-5256-476b-b5e6-3d12b15694bf",
"author": "Brian H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO--8MlSKAAz6l5hf9rdnr8DC2eSeuSGtTjxewt_CiOd_atA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good facility. Cleaner than any other storage places I’ve used. Mike was very helpful. Rates are pretty standard.",
"date": "2020-01-31T22:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brian, thanks for the kind words! We're so glad to hear Mike provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "48fb9658-0098-4c83-b1c9-53aa2bfa4fd7",
"author": "Christopher Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrpejyoeKjlag-md6KHOMJPSaAaZP7oUpIY_kZcr5q5qh-GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-31T21:39:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Malcolm! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd4e3621-a3b8-42c6-8123-58d53990fa1e",
"author": "Dave K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIe0dFzzL52xB6TDOtP9PPJK_LAzaGXBfOqfM1T37z_acUbOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-31T21:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Dave! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "715ec772-1330-41cb-a423-a5addfd6c109",
"author": "Tara Pease",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8cJiOfdEsMkXWUv6rIB80LsqnAEgPtc6hXRpcsrJojl_QL6H1wg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2020-01-26T17:24:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Earning a 5-star rating from you means a lot to us, Tara! Thanks for letting us help with your storage needs!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43862865-cf91-4024-95db-6d6f4775e9df",
"author": "Kasey Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjbIZBHE6VhRSBUbWQrsbjdFUQBpPER6y9xmnpMDA-P7L6BA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-25T21:23:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Kasey! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff62f873-1df8-407a-be50-5c3ed1b9da83",
"author": "Alana Hohenstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQfhhEzCgCWe6VGhE7sN_jNcCCna7wuLXrxSeO5Y3YecBCwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-25T20:05:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Alana! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "357a591e-da8b-4afe-b416-49f04f9b53d8",
"author": "Zack Sheppard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeIxXUNdOVaHuHvz_BiTk83QZ050bFirZsnIoaM9l_c1YmJL8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fast and very helpful service here.",
"date": "2020-01-25T18:07:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zack, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (773) 598-5330 or stop by the office if you need anything!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eaf2f841-e110-496e-94a7-2dc1d5fa9db0",
"author": "Leslie Culp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzdgBJSR_57x5UYVXkz14qXtnyCqcS_hNsR6XvzPegLfrjo5F4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-25T15:31:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Leslie. We're here to help if you have any questions or need assistance with your rental! Call us at (773) 598-5330 with any questions!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd2d3f89-5c72-4415-a063-805114ab6fa7",
"author": "Tyler Piasecki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBlN6jT1WeoRbgPeCWMmDCvQVgWqR4lb4wgWUQBTKDWcJGLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-18T17:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tyler! We're glad you had a positive experience storing your belongings at Extra Space Storage!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85a4413f-ebc4-485b-b113-115387b71961",
"author": "catherine young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJltPWmvRkNPLj22KWB4AzC0ThvUQ43s8wl7gtAm4OvoBPWxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2020-01-18T16:50:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Catherine, thank you for leaving us a 5-star rating! We appreciate your business and are here to help if you need any future assistance!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a964553-bc74-47af-bdc2-2928bdde8609",
"author": "Erin Delawalla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoRz6kv8XIhbu2F4y11IkuwxegQSsosRsmCJOaXqtmPzSccfuYsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2020-01-16T15:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback Erin, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6026f63-3eae-42da-91a1-38f19d118aea",
"author": "H torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM4hivZOzkrwH4sZxhHj6OfSjVh_0eu3C084ryELV5Kl9xaWPY=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2020-01-13T22:39:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Lala! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb9870ee-24af-4bd2-87b1-48f67e9cc4f3",
"author": "Lakesha Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx5zRR51_eBtB2X8IW2LuIYkYgEZNmd4OAtyv4L07xrcc-EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is a stressful and tedious experience, however, renting units with Extra Storage Space made the process more seamless for me. I worked several times with the Store Manager, Rob Trapanick, who is fantastic! Not only is his customer service skills superb, he was very accommodating and help me navigate through the process of renting units. I highly recommend this place. Ask for Rob!",
"date": "2020-01-13T17:12:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lakesha, thank you for this review! We understand how stressful moving can be and that's why our team is dedicated to making your move-in process as smooth and convenient as possible. We aim to provide the highest level of customer service and are thrilled to hear your experience with Rob reflects that! Your recommendation means a lot to us! Please let us know if there is anything more we can do to assist you.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2969957a-b423-4174-ba1b-a3991064b61a",
"author": "Cynthia Gill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcx9taMEMInqJy0iKSdWc5Qp6x1ju0CnMzlnfC2isQUPxs7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy, very clean, staff A+!",
"date": "2020-01-08T18:22:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cynthia, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything.",
"replyDate": "2020-07-10T00:47:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "3aa020ee-5ae5-49cf-91b1-e0cb671c53b5",
"author": "--",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFMMv5uWQfznPP3fdnFQCL-bjEyBVlzEE8B_mgR_dsG2Lgkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jasmine and her manager were absolutely fantastic. I dealt moe personally with Jasmine, who was personable, professional, and efficient. The facility is clean and well-managed, and the staff clearly knows their stuff and looks out for you. Excellent experience.",
"date": "2019-12-30T23:01:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Artem, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Jasmine and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8c93ce1b-7073-4914-ab7a-4f3307a4ef57",
"author": "Laura Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNYfnBYTIr8HE_dOxpOyx-sd3vtEv81QCvS2vTJNNqR9ZvMrxV=s64-c-rp-mo-br100",
"rating": 5,
"text": "I used this storage facility for over a year. It’s fantastic. Great customer service, ALWAYS clean and easily accessible! For those of us that hate moving..moving in and out of the facility is painless and quick! If I ever have to store something again...this will definitely be my spot!",
"date": "2019-12-16T16:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your kind words mean a lot to us, Laura! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad we could provide a convenient solution to your storage needs! Please let us know if you have any future storage needs!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "62fbfbd6-7514-4247-898f-25daa7214815",
"author": "ALEXANDER BARRETO",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdTXFSD0dDdk7A7G2Eiv_1vuJnNNVxdj2VVQ2wNcpQaoFFrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Top notch everything. I just closed my account because I moved out of the area. Everything about this place was exceptional! Super clean all the time, the friendliest help, and reasonable pricing.",
"date": "2019-12-15T02:19:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Alexander! We strive to provide quality service from the beginning of your rental to your move out. We’re glad to know you experienced that with us! Please let us know if you have any future storage needs!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "548b7f49-1f62-4742-b1b0-c87888a8614a",
"author": "Amanda Davidoff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2xxHhoO3ysOXOZ-8wZvRdsNRNhUit8Wi1AWa7uvaEtVQmFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility and management - very easy to get set up and access unit!",
"date": "2019-12-12T21:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback Amanda, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "bf999d71-6ac4-45db-b15b-dd9d856a3104",
"author": "Kara Cooke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKKsoTQExAIS55FfWiYCNMaxZ4ROMRHi1ZGtmWiS1lyH_UdRueWQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Pre-move in experience was great speaking with the manager and getting the unit set up, however the day of moving so many things went wrong with the move and I was hoping the storage unit experience would go smoothly. It unfortunately did not. I was at the location for an extremely long time trying to change units and figure out a reasonable price for said unit. Come to find out the man working that day had never been at that location prior to that day. Thankfully Robert Trapanick the site manager called and was able to clear everything up in regards to the unit and was able to give me the price that was listed on the website for that unit size. The prices listed online are pretty good for the units just something to note there an administrative fee of $24 and you need to buy the lock from them which is around $16 so factor that in to the final price. Overall was a pretty terrible move in but the manager had probably the best customer service I have experienced in awhile so I am very grateful for him coming in and clearing everything up.",
"date": "2019-12-05T23:06:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to provide your feedback, Kara. We're sorry to hear about the difficulties you experienced during your move, but are so happy our manager was able to help solve any issues. Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "neutral"
},
{
"id": "54f9a319-73b4-49c4-9e3b-6b24c90bde83",
"author": "David Leonardis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyTGPYHgFw4PrQq7Zc7Zoby3arzCDHF16K4I0LECLV5eZMpK4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The one really cool thing I liked about Rob besides hello professional he was is that when he gave me the keys to the locker there were three of them and I thought that was a really nice touch.",
"date": "2019-12-05T21:13:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "David, thank you for taking the time to leave your feedback! As a company, we are committed to providing exceptional customer service at a professionally managed facility. Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c128eea8-ca6e-4476-923f-bb7fe5b9ab17",
"author": "Kevin Fair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZtSLVmUiuhM6rcVTrUbcmdugS4nO-lWCo63JhW8Kfhb-RKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! First time getting a storage unit and Rob Trapanick was extremely helpful.",
"date": "2019-12-05T16:29:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Kevin! Hearing that you had a positive experience renting with Rob is the best thing we could hope for! Don't hesitate to reach out if you need any future assistance.",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23d28b12-8bb5-4a50-87cd-7d016df48fa4",
"author": "Bee Gelisan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxk661Qu2JwzQt0dXsQs7njGiqA0imbfboF2Gd2GxSrwV3LA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean Facility. Easy to get a unit. Robert was very accommodating.",
"date": "2019-12-04T16:29:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bee, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3dddd942-3705-434e-b349-a22758c1cf4e",
"author": "Christopher Yoo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJ0KrDtIE97dwKC6i39Wfw8ehimOxINzeoiASGxPR0uFxa3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-30T20:10:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Christopher. We're here to help if you have any questions or need assistance with your rental! Call us at (773) 598-5330 with any questions!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9364b88d-64fe-411b-811a-745728a99f21",
"author": "Mark and Julie Lieb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvzxjtrIj8PA6QnqSn5gTKGEtB6eZ6rp3_oCqUrqg-QTVaR3PlPA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Courteous, knowledgeable on-site management. Very clean secure facility.",
"date": "2019-11-18T21:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for letting us help with your storage needs, Mark! We're so glad we could provide a clean and secure space for your belongings. Let us know if we can answer any questions about your rental!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1bdbfb67-ce0f-46ac-b2ff-0f325ecfd3b2",
"author": "Mark Gillam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbH6QJZ7OVXqkC7GENiQSHqw3KtkL9UALfogoMx91ii5bhwmRUUw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Well lit, secure, and very clean.\nStaff is polite and helps with issues promptly. Rental and return process is easy and straightforward.\nBest storage in the area. Would use again.",
"date": "2019-11-18T17:35:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is appreciated, Mark! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. We are thrilled to hear your experience with our team was positive and are here to help if you need any future assistance!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3a2b5dc3-1c7d-4788-a9ae-fb6d6dbe0099",
"author": "Marjoria Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcrDu4iTkFvmtqA3vcJgotZtE0OoHzPCfO2G4aUUjnqrDpVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice space, convenient location, very clean!",
"date": "2019-11-15T00:47:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Marjoria! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thank you for being a loyal customer!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "59a69a72-764e-4c49-a274-0282635f7c22",
"author": "Johnathan Shelton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdFOZuicerN6XOsv6bmZI495Uiy0SrgUO_gsKqcaQ0qKjh4R8J=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Process was easy and the person assisting me (Yvonne) was very courteous and helpful. The storage space is clean, secure, and well controlled. Overall a great option. The only issue is that they make you purchase insurance on your valuables. The cost isn't significant and I totally understand why they do this but this was not made clear on the online offer. Just an additional cost I wasn't expecting upfront.",
"date": "2019-11-13T15:05:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Johnathan. We are happy to hear your rental process was easy. We're glad Yvonne was able to help. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "9864c156-f5dc-4f25-b151-0459f2aa4c15",
"author": "Stephanie Shear",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRW892aNTrJRmOWFg1RNV7gsw0pGv4PLv3X5sh859p4sbejnY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly staff and clean space. The music in the hallways is a bonus and treat when you are organizing/cleaning out your unit.",
"date": "2019-11-12T14:50:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephanie, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ebf13aff-03e9-461b-91b1-12cd8f9d72b1",
"author": "Ronnie Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX79gumrNu8_m5saaTvelm8Rpt7epT9JQOSo3ZbOnBt8jLQv1Zp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-08T23:32:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ronnie, we're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78b80a50-3321-4a41-957d-93541167087d",
"author": "Kamarin Barclay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh7avC3G6ygUDqXS6ezd7UIC81Yls0AKAqtasaG8vkOJop4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ivonne and Ron were amazing! So helpful, trustworthy, and personable. Made me feel very comfortable and answered all of my questions. Great unit!",
"date": "2019-11-06T16:11:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kamarin, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Let us know if we can do anything else to assist you!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "86cb4166-8c15-4df8-b85a-2bd9c0cda50d",
"author": "Brian Kolasa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJNznd9dZ58VKB9xDBEbfjuXfuuZeDjFu7vNrodwzBWuqHcaBa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly staff. Super clean storage building and individual unit. Easily accessible and safe. Definitely recommend.",
"date": "2019-11-06T01:56:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Brian! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b852cfa6-d3f4-4554-9001-e742d5585a3e",
"author": "Vital Host",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm-v947glFOME2lXNeFk-yP2ODrw6jvZz3-9LNMqlrdIOKkw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing quick service Very clean",
"date": "2019-11-04T20:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Walter! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "19ab169b-9678-4764-bf38-81b31eb28d5a",
"author": "Jimmy S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRhXt0tS8_MpsNIzyIM403HXq2a35GFdw1pcN_iNrtqloX2vHp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean and safe facility. Yvonne was great and helped get me sorted. Best in the area.",
"date": "2019-11-02T21:26:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is appreciated, Jimmy! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. We are thrilled to hear your experience with Yvonne was positive and are here to help if you need any future assistance!",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "3550ecaf-8513-49a0-ae61-dde63ebcfd56",
"author": "Marianna Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaHH6M3suskk0h0Dga7obdHWqLts4pkNi-IHMyBBPYtrtZ0Q9N=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne is super helpful and friendly. Great experience.",
"date": "2019-11-02T16:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Marianna. We are so happy to hear you’ve had a great experience renting with Yvonne! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:48:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34e6164f-1647-4227-9557-45aef6b5c89f",
"author": "Colin Barrett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMToiYuu-rZfmlkvMFok_ywEakLpjEOl-lp4EKp1P3X94eKxjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne is super helpful and quick to fix any scenario you can think of. The manager is also friendly and professional. Glad to know this crew!",
"date": "2019-11-01T22:36:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Colin. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Yvonne! Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "30c2901c-aa99-478f-904a-88400583e336",
"author": "Luz Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS-hCxQ4UqHmwFxL7R3Z7xgrsSFzKz6vCViqLQ7_S7_y527Ksc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne is a very friendly person. She help me and my husband get the right storage for all our stuff. She even help us pick out boxes and protection for our sofa and mattress. Thank you Yvonne",
"date": "2019-11-01T04:22:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Luz! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad Yvonne was able to help you and your husband get the right storage for all your stuff. Don't hesitate to reach out if you need anything!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f0b06227-2df0-411a-8a1a-9da6ebc673db",
"author": "Andy Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSYsv49zX_OFNnxIkcHWS2J2AFTxAj_j8IJlfGGZypiPgRsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-11-01T04:05:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Annie! We're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2eafd46b-a979-45e1-9c0a-54ffbb3d70db",
"author": "David Rucinski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjdEqRzkMqbHBn7d4KRBRsCpzMBTjHIDoUhqNreqsoaE1axA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Yvonne and Danny have been great in helping me with everything. From helping me decide what space is right for me to moving into different units as my needs change. Thanks guys!!",
"date": "2019-10-30T22:48:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, David! We're thrilled Yvonne and Danny were able to find a solution to your storage needs! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51de82ec-c285-43ad-a43b-0bb623bd7eb0",
"author": "Jonathan Biskup",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCz5-VUtNSLEHxDSpDCTB9Qpt7531osUZpPyXcjPPtqsoUZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love the accessibility. And the music.",
"date": "2019-10-30T19:11:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jonathan, thanks for choosing Extra Space Storage! We know that it's important to have access to your items when you need them, we are thrilled we were able to provide you with convenient entry to your unit! Don't hesitate to reach out if you need anything.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "097cba58-ebf3-4c7a-81e0-70c01ce55028",
"author": "Barbara Correll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrm92j2wekMbMmQ1eVy7fsEbK2llbpX6R46st38m3NZAzw3fsI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, super clean and. Very nice storage facility!",
"date": "2019-10-30T19:05:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Barbara. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if you need any future assistance.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f1f11733-245c-4404-99d4-b49dd13bf7ff",
"author": "Charles Yokom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDDK6w8L0WtgEiKhKx8HIfCsMwS-D9MQAcAFfoOUthZL3Btw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and helpful staff!! Great all around experience!",
"date": "2019-10-30T18:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Charles! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Thanks for letting us help with your storage needs!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54a05d2a-d11b-4a20-9eca-552189a1f02e",
"author": "Tyler Hood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcLkglcJA_iuuRtVEjS_7EVl9XQiOWzGxv8sq3hEx4khUakA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This branch is run very well. Friendly and helpful staff, with VERY clean conditions. Always able to help me when I need it. Lighting is great and parking is good.",
"date": "2019-10-29T15:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Chicago, Tyler! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (773) 598-5330 or stop by the office if you need anything!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "94a8623a-c9d7-4bbb-978f-05eb2d0845c6",
"author": "Scott Wentworth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxkAQFxXYk3uGtm98KQgQLkEFhYqnRXaEgtcV3ZX38RAFDVv4-=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service was fantastic. Yvonne is very friendly did a great job of explaining all of the pricing and sizing options. The facility has been recently ungraded and is very nice and secure.",
"date": "2019-10-27T17:46:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Scott! We're committed to providing excellent customer service. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad Yvonne explained all of the pricing and sizing options. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "cb9e2eaf-cbaf-4d0d-8c98-a39f2bf0e73e",
"author": "Jenna Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIHptp3B6GMc_oGeZ2pS8dUoyc7zOfpvTHkUhEeJ95FXnNBA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility is clean, secure and Yvonne was incredibly easy to work with! I highly recommend storing your things here!",
"date": "2019-10-22T00:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your kind words are appreciated, Jenna! Thank you for recommending us to your friends and family! Don't hesitate to stop by the office or contact us at (773) 598-5330 if you need anything.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "84ecd619-3657-45ed-9fb1-fb59a44c4b10",
"author": "Nikki M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_2IRSj-m282kMZOGHhKKh_41aWFO_PNm5nPyaNFvw8gBHTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The cleanest storage I’ve ever been to!",
"date": "2019-10-16T20:26:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Nikki. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ca534a0f-f169-48ff-ad86-f0dc20674819",
"author": "Saraswati Thapa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUb9nUO1WPvMADEnGZpZn8zSmDw5Y8RacKFluxOL7XLOwip1Gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-16T16:49:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Sairam! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "611b5504-decf-4edd-9fca-195800d2e6aa",
"author": "Saagar Chekka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILbOQ713eKESrA-X_gm86m0XI8ieWnX8lnTxgrWZ3-uT9pew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely friendly and helpful staff. Easy to work with",
"date": "2019-10-14T20:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Saagar. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06f3e739-64e0-43ea-8efc-3dfb1edda105",
"author": "Jeanah Park",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ-VExvLrxEk5hIWA55g150uSyOSGkRGmI29Jm4ToVAeVDkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, secure, very clean and well maintained spaces. Location is convenient with clean garage and helpful carts and dollies for moving. Yvonne who works the front desk and manages the place is the best!",
"date": "2019-10-13T19:43:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Welcome to Extra Space Storage, Jeanah!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b1fc3709-603c-4d11-a4d4-980a550cb491",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpDIWZRYVh3dR1ZVAIzj28dWXVc7Qxx3NPq30jFil1uZnINXPB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stellar service. Yvonne was great, spot on. Perfect location for me. This whole daunting task of having to store my not so valuable, valuables was made much less painless than previous experiences. Cats pajamas!",
"date": "2019-10-12T22:35:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chris, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. We really appreciate your business and are here to help if you need anything!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b04d6cc-73b5-4314-ba02-2ad3b4acc578",
"author": "Jerry McNicholas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3ZHEJgGUth-xR_9UFoTYCaS8Pw1-g6O0ipkdvDmzFbgIliA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Yvonne slayed it!",
"date": "2019-10-12T14:51:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage, Jerry! We are thrilled to hear you are happy with the service you received from Yvonne! Give us a call at (773) 598-5330 or stop by our office if you need any future assistance!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a2d8274-0471-4f26-ae88-322743723705",
"author": "Christopher Lovas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrp8g2ZSTHEsPoJPWWgvx4_vz5Z9Dn2Nw4mBIYJ5oeUayASkg1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-12T00:02:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, The! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7223fa41-726e-4a6a-9217-3ff3264a4787",
"author": "Todd Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOLyRlmyY57E19fYEc1z-DWpdv21MIbiAwJiIN3Ia78vl6AZmy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-08T19:09:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd, we're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8787c6c8-74c2-4a94-9c5a-92e88de1b4ce",
"author": "Haley Marceau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUua09omlOGLCZsH7KsA9IMWy0XPIp9TT85t2kZYsuzW3pajDJ_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Some of the best customer service I have ever received. Yvonne, thank you for all your help!",
"date": "2019-10-05T16:48:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Haley. We're committed to providing excellent service and we're glad you had a positive experience renting with Yvonne! Give us a call at (773) 598-5330 or stop by the office if you need anything.",
"replyDate": "2020-07-10T00:49:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9ef65ea-9cc4-4d9c-be03-20246dc1f4c9",
"author": "Trista Dahleen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0YnU8Bxu8YC6YgySFtFwE7UapU0V-CrY1mQ-S9pwDq-4YbK7C=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Yvonne is best and needs a raise. She is extremely nice, has a smile and provides excellent customer service. I love come back here just talk Yvonne!",
"date": "2019-10-05T02:04:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Trista, we appreciate you taking the time to share your experience with us! We agree Yvonne is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76212fd2-affb-49d1-8b79-88d2a3809621",
"author": "Okodwela NFP",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXetd3zRZNE85NuzLftKSG-zFQnycjHCGmtizT32DBLwQVvP15c=s64-c-rp-mo-br100",
"rating": 5,
"text": "So thankful for Yvonne at this location! I had a weeks notice to move my entire life into a unit and Yvonne spent time with me going over different unit sizes and helping me choose the right one. She was extremely professional, kind, welcoming, and made the process so much smoother! When I returned to move in, she remembered me and had a huge smile on her face. When I called prior to coming in, Danny was also extremely patient and helpful over the phone. The faculty is extremely clean with easy in and out access. Plenty of dolly carts to use! Have a Parking lot is also very helpful! Thanks again to Yvonne and Danny for providing such a great experience.",
"date": "2019-10-04T23:17:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Okodwela, we're glad Yvonne went over different unit sizes and helped you choose the right one. We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. We're glad Danny was able to help. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Let us know if we can do anything to assist you!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "09a4705d-05f5-4d1e-8f84-21eea4b923e2",
"author": "darryldavis89",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsYD1mivrXZUfFtvZKoZ76FtFhE8IUqQYkdsxTcGywZxdVvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-10-04T23:03:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage Darryldavis89. We're here to help if you have any questions or need assistance with your rental! Call us at (773) 598-5330 with any questions!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fe423fe-ee70-4d6a-b22b-f79288d2e2ca",
"author": "Chyna Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmchZQWP-UHZeShcfEOD4vRkTAzrhZpYWfNCxscxLIrTM2tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne was very helpful and friendly. She was very informative about the space and size of units. Made my first experience with storage very pleasant.",
"date": "2019-10-04T21:35:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Chyna! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We're glad Yvonne made your first experience with storage very pleasant.Stop by the office if you need anything.",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d9a80fc-552f-416c-8ffd-c56e98737728",
"author": "Olivia Liggett-Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDa_JXXMzPPh4hzrF84HIkKGir_cIbXuyNWtXcNDsHGV9NZBYr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great spot for storage if you live in Wicker Park. Nice huge garage to load in. This was important when its pouring and you dont want your electronics getting wet. Brand new facility. Great monthly rates too!",
"date": "2019-10-04T19:35:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Shadow!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "212a6e59-5475-446f-ad51-6d7ea195eee8",
"author": "Gordon Boomstra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQrPDNbcAVTxHZapF7D0ROdbmpGGDZO0gKc9dvDXkxEYVUt10=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast & friendly service",
"date": "2019-10-04T17:57:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Gordon! We are thrilled we were able to provide you fast and friendly service throughout your rental process! Stop by the office if you need anything!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a7263418-52de-468b-b6e8-80d29a9c4bae",
"author": "Anthony H. Nguyen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMriVNvM0skGsWNPX9148MLWW7_iraUKySwFR8XwjHBs6ZkGMU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent location for our needs. Lots of parking and easy access to the facility. Clean and bright. Yvonne was very helpful in getting us set up quickly. We popped in with our reservation same day and were done within 30 minutes (includes checking out some of the units). If you need storage living in Wicker Park/ Bucktown (and who doesn’t?) stop by this location and have Yvonne get you squared away.",
"date": "2019-10-02T22:31:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Welcome to Extra Space Storage, Anthony! We are committed to being the most convenient, secure and professional storage solution in your neighborhood. Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bbcbfc57-66f1-4a06-a098-7607dddbbfc8",
"author": "Gregory Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAljbxLtUQOzwCWRztvXWIUqDr8NXr86SHqzHm5r_oGLxauyOB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne was awesome. Very accommodating and made sure I was well informed on the storage rental process. The facility is amazing as well.",
"date": "2019-10-02T22:01:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Gregory, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Call us at (773) 598-5330 with any questions!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6660fb9-7609-42e2-9af3-205c45899f66",
"author": "J G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8qTemeZO4B5YPlGFjCJXiL02dQBTg2umcbixm9tOUgb4T6KC9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your belongings! Safe and secure, clean, appropriately priced. Friendly and courteous staff also very helpful.",
"date": "2019-10-02T18:18:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Josiah! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at (773) 598-5330 with any questions!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "50964cda-f0c2-4417-ab05-7bd6d9cdb696",
"author": "KIDDIELAND PIÑATAS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnQh5equLuDPeCO0lXYmsHyWiTVXx3_1VOaSKUymHChScRtxvKrQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Is clean and they always helpful if I need anything",
"date": "2019-09-29T22:29:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "That's great to hear, Kiddieland Pinatas. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Let us know if we can do anything else to assist with your storage needs!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "62b30051-f535-4f98-8dee-de610573259c",
"author": "Joel Saeedi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7XrqyG8BmSzb01mro7flGjNqAEYie3s9EbvkSuiFCbhuukA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-09-28T16:36:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Joel, we're glad you chose Extra Space Storage. Stop by the office if you need anything!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23002f0e-3cb5-4c32-975d-9c86f1367967",
"author": "Tina Kluber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV60D48Y7dsCvSQKce_YwpaoRYFpiQmZckm7QssrlW_VTgoQ_cc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Danny was so great! Super helpful, answered all my questions, and walked me through everything from start to finish. Highly recommend this facility!",
"date": "2019-09-26T22:56:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christina! We're glad Danny was able to help walk you through everything from start to finish! Your recommendation means the world to us! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3aa6f2f-d73b-44b6-8b75-2f2ce7e46e0f",
"author": "Meghan Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAESZi4vqY_sS082QmOyU9kfB7k2Yek9cxrRuGolODIi79rFBQUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne was so friendly and helpful! Thank you so much for your amazing service!",
"date": "2019-09-22T15:26:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space, Meghan. We're glad Yvonne was able to help with your storage needs! Our team is here to serve you, so give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d6e0b256-00ff-41dc-aa0c-f2070abea947",
"author": "Noria Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuSc61ZtAU4Vn9dX6rt4fLyvaGgCaQMeXblj5lTgE4pE-m39xV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2019-09-21T17:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're proud to serve customers like you, Noria! Thanks for leaving us a rating.",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9e99673-8c86-4b81-87a4-ed7993c8a4e0",
"author": "Scott Goldberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMUjzNdRLM2U63bbilkSU5HeeUCs3xtKy0TUxkdB0zjZZsmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent staff!!! Right from the start they were helpful, accommodating and professional. Danny and Yvonne are amazing and extremely patient with me as I had to move three people's worth of belongings last minute. I will be using them for any and all storage purposes, both personal and business related. Five stars all day.",
"date": "2019-09-16T18:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Scott, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Give us a call at (773) 598-5330 if you need any future assistance.",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41e80d5c-550e-4b7c-8356-2ba98bf49414",
"author": "Sharessa Dotson (Vigne)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2U2KbfX2hFcvTNmP9H-DPQMdCAuQ9XCUrz9swiHp68VGfCoU7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location. Very nice and courteous staff. The storage facility is newly renovated, clean, safe, and secure.\nThank you all for the help.",
"date": "2019-09-07T02:35:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback Ms. Vigne, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5b4514ad-5d4d-485a-a9e0-1e1f6283d1de",
"author": "Jensine Fitzgibbons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1ktChCpyqDYcp_UJbfqEMVovnKL1BbzMIzc9zMAvM-sHTOQz1=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facilities are clean and the staff is very friendly! Yvonne was very helpful with finding the right sized unit for us. It’s in a convenient location with easy parking.",
"date": "2019-09-06T21:58:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jensine, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "186f740e-0579-4ec3-9bc0-2f7227516f44",
"author": "Chase McGrath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRc-e9MaRjIcsahKIaQHqT89peA9Gyivy7QgijJ-dwLMBAcDXDoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and reasonable rates! Would recommend if you live in Bucktown / Wicker Park and need a storage unit.",
"date": "2019-09-02T00:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chase, your recommendation means the world to us! We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Call us at (773) 598-5330 with any questions.",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "95eeea0b-8391-49b2-be47-e5a5558068c4",
"author": "Alex Corral",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXMR4RbotLHwzffSM5FoiB0f5TVjzehc5ul9JCZR02n9ir-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best storage facility I have been to, Danny was super helpful and got us in to our unit with 5 mins - great experience!",
"date": "2019-08-31T17:37:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Alex, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Danny and the rest of our team are happy to help, so let us know if you have any questions!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "be7e9e3d-4b3d-4659-8bfd-236d8aa41271",
"author": "Daniel Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEXCJPHkKcEUq4uiRXOrAy6D5frb07lCza8tDF2zF5ZZHktw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2019-08-31T03:19:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We really appreciate the 5-star rating, Danny! Thank you for choosing Extra Space for your storage needs. Let us know if we can do anything else for you!",
"replyDate": "2020-07-10T00:49:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7ea5d6c-09e1-404c-8018-2aa26f857f4b",
"author": "Nicholas Strzelecki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLntMOFGcaDB6JJJLJcJfxmJPUHB4XbLCgq-TMjinZIL6ErEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice facility—Yvonne was very helpful in showing the unit to make sure it was adequate size for my stuff before we set everything up!",
"date": "2019-08-30T20:23:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nicholas. We're glad Yvonne was able to help show you the unit. Let us know if we can do anything to assist you!",
"replyDate": "2020-07-10T00:49:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76cc2679-1d6a-451d-9783-b81db075d698",
"author": "Elim Shanko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRD7KYUpHP9PevzxWTkHT_u90mv8RDREKUh9jj2l-MaU1noE2PhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Yvonne was very sweet and professional. She had a long line of customers and took her time to make sure I was receiving the best service and price possible! Definitely sticking with this location!!",
"date": "2019-08-30T18:33:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Elim. We pride ourselves on having a professional staff and are thrilled to hear your experience with Yvonne reflects that. Thank you for being a loyal customer!",
"replyDate": "2020-07-10T00:49:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
}
]
}