{
"summary": {
"average": 4.9,
"total": 331,
"distribution": {
"1": 4,
"2": 2,
"3": 3,
"4": 13,
"5": 309
}
},
"reviews": [
{
"id": "3c350d55-49e9-4884-9627-d17524d708ec",
"author": "Jessica Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLabqutO6mbb8h0zN4nbpq21atzQzzaO88ZlmtGfMsWYrllQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is extremely knowledgeable and helpful! He worked with me when I had forgotten to add my new card to automatic payments. No return charge or late fee was issued thanks to his understanding. The space is kept clean and dry. The gate is always in working order so you can be assured your belongings are in good hands. I would definitely recommend.",
"date": "2026-07-01T15:21:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience with Mike and our storage facility. Thank you for recommending us Jessica!",
"replyDate": "2026-07-03T01:28:24.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2677b608-f16c-4cb2-a68b-ea3ced198d6c",
"author": "Roderick Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKniddh35605kx0FScAwvrPasVmWluN2tU1in1QBeUlVSeVTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike's attitude, customer service was excellent..I would definitely recommend there service!!!!",
"date": "2026-06-29T15:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're glad Mike's attitude and customer service stood out. We appreciate the recommendation, Roderick!",
"replyDate": "2026-07-03T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e0d5e98-1503-4f44-acd3-9f86bfbe3e87",
"author": "David Drouillard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyOc82PRyAjQx6_jRghJQvQpvDwVI6YAjQfZp6or6aJCQrbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolute professionals. Really helped put a strategy together to consolidate both household and business goods from both in and out of state. Great management skills.",
"date": "2026-06-27T03:20:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, David! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bdbd6861-3ac7-4fd4-8b25-efe532dc25bf",
"author": "Hillbillyjeb 68",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKGgCtjp8k3V0z1-5Ll_LDf52LbXBrgEY3bVZ5lfs6koirtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-23T15:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Hillbillyjeb! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-06-26T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6512f964-d7b1-4a1f-8b5d-839359cb02cb",
"author": "Sarah Tomlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5hHLidC_dY-TSS7SSWM-iFtWccJXb8IVvKrEGueWNPVUO7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Highly recommend! From going online and booking a unit, to signing the agreement, everything was extremely easy. I even had to call customer service after booking, and they were extremely helpful. This was even done on a Saturday afternoon! Our unit at the Montpelier location was clean and very accessible. Love the ease of using their App!!",
"date": "2026-06-22T08:13:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear booking, customer service, and the app made your experience seamless. Thanks for recommending us, Sarah!",
"replyDate": "2026-06-26T01:28:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "26f3b9b4-d8ec-4784-a78c-0ba9f99c5441",
"author": "Sam Bentley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEQGyXEFVwyqSH6NmV7udjueZbDh8Mw4vTvyMqpvYdwqefGgj_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and T were awesome! Mike showed us around and made us feel at home. Made the whole experience super easy and made sure we got the best deal.",
"date": "2026-06-20T18:47:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Mike and T made your experience easy and got you the best deal. We'll share your kind words with them, Sam!",
"replyDate": "2026-06-26T01:28:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9ff85fb4-803c-4da7-b591-e92be6f451ad",
"author": "Kim West",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2GIaj7gThhNV0ick8kf5mJWa2LA5RF1lix3Uwtjy6yJKlOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely delightful. Our experience with Mike at the Glen Allen, VA was nothing short of exceptional! Mike was warm, professional, thorough and efficient: upon my arrival, I immediately knew that I’d need a larger unit. Mike was very accommodating and found a space in the same building, so my moving truck did not have to change locations. The unit, rate, policies and best practices were explained nicely as well! We are very happy customers!!",
"date": "2026-06-17T18:17:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kim, we deeply cherish your kind words about Mike! His warm, professional, and accommodating service at Glen Allen, VA truly reflects our team's commitment.",
"replyDate": "2026-06-19T01:28:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ec7a8f06-de8e-4857-a7d8-7e60b20cbdec",
"author": "Samantha Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII3jQORbljnaDdw_HogtF0pjtvQ5UymHw5pZId_P2T6UQxCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everybody knows how stressful moving is. I spoke with Mike Mitchell and he couldn’t have helped me more I needed four storage units and it was very complicated He took an incredible amount of time and couldn’t be nicer The place is wonderful and well kept up and I feel like everything will be safe Five star service Mike!! Thank you for everything",
"date": "2026-06-13T20:05:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Samantha, we are glad to hear Mike Mitchell made your move stress-free! Your kind words mean a lot. We'll be sure to share them with him.",
"replyDate": "2026-06-19T01:28:24.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "7dc6e169-b4e3-4cd2-ab78-999e4dde4a1e",
"author": "Victoria Parrish",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSituQk-7vG_K-pk0atDuIMr90QAB4BkKONpfPj2L4Jndf0PIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access and location. Space was clean and well lit.",
"date": "2026-06-12T15:32:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our access, location, and clean, well-lit space means a lot. Thanks, Victoria!",
"replyDate": "2026-06-19T01:28:24.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d6142686-1835-44c6-b4df-df77d090943d",
"author": "Jaime Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFiQnf33ljAkaznP8A4kCF64ElxVZCLVnxek8XLuBE7WAO4Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-11T00:34:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jaime. Your rating means so much to us!",
"replyDate": "2026-06-12T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7e0599c-0996-4ccc-a705-2f1d00e69bcd",
"author": "Barbi Sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzWuzY1-XJcHMhUsvLGAkr7k2w0tRNsLpAkHUiNhBUIuWFaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike is awesome! He drove out to the Montpelier location to meet us after a quick phone call, with zero notice, and showed us the available units. He was super knowledgeable of the do’s/don’ts of using the facility and answered all of our questions. I never felt rushed or hurried. We ended up going with a climate-controlled unit on Mountain Road and when I drove up for the first time, he came out to greet me and then took me to the unit and showed me how the locks work, where the carts are located to help with loading/unloading. Mike is the best! He really likes to help people and makes the storage rental process so easy.",
"date": "2026-06-10T19:29:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Barbi, thanks for sharing your experience with Mike at Extra Space Storage! We are glad to hear that he provided excellent service and made the rental process easy for you.",
"replyDate": "2026-06-12T01:28:24.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "79fbc0c9-b447-4f09-816e-b3a10bdaa2a5",
"author": "David Spina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf4XxAcUiZCTRtaxDP4R5sDr5EPNQhZRK4bLvg-MjyZ4PwT52x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike the manager was very helpful. Good amount of carts available to move belongings to the units. Units and buildings are clean.",
"date": "2026-06-05T21:20:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your feedback about Mike and our clean facilities. Happy our carts made your move easier, David!",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "85c31a86-167f-4e31-9f47-72f8e6b8cb9d",
"author": "Salmon Klindt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr0dTwhLTgBYhOMiCYgFdUHAqC_FRKWodPOjcFtOq_QUoRFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-29T16:46:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Salmon. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "524fc4ba-5333-4d77-aabc-51f5814cc341",
"author": "M M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1gpcPSvH-MTJnJNliefokxfdmmQ1YoLjjnoUzV6IO83m9MA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great experience! Especially from the gentleman by the name of Mike. Very helpful and very kind.",
"date": "2026-05-29T16:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review M! We're glad Mike provided such helpful and kind service during your visit.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "156d7a49-ca87-4528-8c13-46872269f09e",
"author": "Liz Godd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr9XNsE0v_kZfBE0gqye0uJmYXSOjKGiXSBiv6sFLzAN268w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I tore this facility with Mike Mitchell. Let me just first say this I have never seen a better attitude on anyone very outgoing and very attentive to my needs and what I was looking for very specific and had the answers. You didn't have to say oh well give me a minute. Let me check. You know he was on it and on point this is exactly what I look for when I am looking to do business with somebody New. I appreciate you guys. and I appreciate a clean facility. Good job.🙏",
"date": "2026-05-26T22:20:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Liz, we are delighted to hear about your positive experience with Mike Mitchell! Thank you for recognizing our clean facility and attentive service.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "9d86e844-77b6-4d8e-b26d-52ee40375bfb",
"author": "Lee T. (Lee)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWaKmnY8kWfoZd_A5NEmaXUJT0NNgdgDlAwOd9uas-7J8wbTwX=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was need of climate control storage unit , after researching a few places I found extra storage on 13104 mountain road in Glen Allen , Virginia so drove there , when I walked in it a gentleman name behind the counter and he greeted me and answered all of my questions , he was pleasent with a great attitude and helped me find a unit did all the paperwork within no time and I got the unit right away ! Mike was awesome from beginning to the end handling the process so I would highly recommend this location and ask for Mike you won't regret it !!\nThank you\nL . T .",
"date": "2026-05-19T15:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience at our Glen Allen location, Lee! Thank you for recommending us and mentioning Mike's excellent service.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3ecb44b-7b39-4ccb-b3ef-eddde782281d",
"author": "Jennifer Balut",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoaZCSjkJi62pYqwBpnhDAzvFIrpBEz9JY4oNMG8WS8OYSMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience with Extra Space Storage. The two men that run out local location were extremely helpful. The unit was easily accessible, clean and safe. Highly recommend!",
"date": "2026-05-16T21:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience! Our team takes pride in providing clean, safe, accessible units, Jennifer.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "67ecb39c-7884-4682-99f7-9567aab22816",
"author": "Grace M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJievvIXPZizXQjVJ2XIexUU7wto0xN7-vOk9ZuxmNcoVnQhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great costumer service from Mike and the company in general. Explained logistics and process very well and very friendly. Storage unit was more than enough size for all my house’s belongings.",
"date": "2026-05-11T17:42:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Grace. thank you immensely for highlighting Mike's excellent service! We're thrilled the storage unit perfectly accommodated your belongings and our process was clear.",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f493a362-5756-4c7c-b12a-5bae3ac44735",
"author": "Michael Fievet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6AbBZO04ATLLbJfPf_78YTrtTz_Tsage-j4g6eS6ALK4LfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-11T16:04:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Michael! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-06-10T01:28:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36c93528-0bf5-4994-a713-cdee29870d28",
"author": "Ronnie Gentry Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMvIc6gKQiDTmLMiTlV2xrg8NgvFjlh2FrPPfpSyAC5Kr1aUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best storage unit place to deal with! Mike was so wonderful and helpful! Highly recommend place to deal with!",
"date": "2026-05-09T19:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Mike provided wonderful, helpful service! Thank you for recommending our storage facility Ronnie.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "64dfdde3-011a-44ae-b676-0423662c1ac0",
"author": "Jim Palmiere",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCJqMhIsl753gFfaI23KD1LSziNDp5dUcH-RQ2rMqdn7KJhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike did a great job getting me set up with a site for my RV! He was very helpful and thorough. Thank you!",
"date": "2026-05-05T21:12:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jim, for your wonderful feedback! We're thrilled Mike provided helpful, thorough service for your RV storage setup.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e9c1187-c9ca-449d-b739-1823aa568378",
"author": "Emily Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQtxLxMbKFJNXzK92i5gG-cORTCkwH_phcg2cng7WxfAEmC3ML=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is great! Mike is super helpful and made sure we had everything we needed during move in and very personable. the space is clean and well lit and very secure.",
"date": "2026-04-29T21:02:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the wonderful review Emily! So glad Mike provided great service and you're happy with our clean, secure facility.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "eae38cb0-0b09-4c21-b40d-c8f0dac123ca",
"author": "Jeff Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUczre1mi1Bv3FdKXM_ZDPyk13hFh_kC1bn4UrjVXCBcTaD4aI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing place. Mike makes me smile every time I see him. He’s super vigilant in protecting our stuff. I never thought I would feel so good about a storage place. Really clean too. And prices are fair.",
"date": "2026-04-29T02:18:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jeff, we are utterly delighted to hear Mike makes you smile! Thanks for recognizing his vigilance and our clean facilities.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "6deb9be6-42b0-4946-a583-f14d6911a9ca",
"author": "K. Cirrus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCHHFcFBusMzHa9xo9VsU3kh_FSHyMKxvWnm_GF_u9mmoRG-qw=s64-c-rp-mo-br100",
"rating": 4,
"text": "It was a great sized unit and situation for us for the most part. The staff was good and management really was transparent, helpful, and supportive.",
"date": "2026-04-28T16:06:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our transparent management and supportive staff. We're glad the unit size worked well for your needs, K Cirrus.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bcf7498-b103-46f1-aab6-ce8c98609c80",
"author": "Thomas Matalavage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsPYplHXSNRFpccHKzS0JFHd3Y8K4htiHTIQN4q_a_EeKa1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility I used was secure, clean, and well lit; great for accessing outside of daylight hours. Mike and Daniel were able to answer my questions and made renting storage space easy, thank you!",
"date": "2026-04-24T19:21:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience Thomas! Glad Mike and Daniel made renting easy and you appreciate our secure facility.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7fd8ffec-c18c-4098-8dee-699737b20592",
"author": "Ryan Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGVaA_FHTccQ4EtvgbVtMzJ-UfFng21Dqh6kZFYgoOCQbysg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Mike ! He guided me and set up a plan to help me get my belongings into long term storage while moving across the country. Gave me a few options and helped get me the best price he could. Customer service was why I spent more money to come here than the competitor.",
"date": "2026-04-22T21:13:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ryan, for sharing your experience with Mike! We're thrilled that his guidance and customer service made your cross-country move smoother.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2cb5537d-08e7-42be-afd1-9ec9fef31447",
"author": "Nader Saleh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR93V1ccOq5msAR9zhWpNmymsVJWn73oK2L2BbNdMIgQCvh5z1=s64-c-rp-mo-br100",
"rating": 5,
"text": "’ve worked with several storage facilities over the years, but my experience with Simply Storage in Ashland has truly stood out. The facility is consistently clean, well-organized, and professionally managed—something that is critical for a business like ours that relies heavily on storage.\n\nWhat makes the biggest difference, however, is the leadership of Ms. Agi, the manager. She has gone above and beyond my expectations every single time. Her professionalism, responsiveness, and genuine commitment to helping her customers are exceptional. She consistently takes the extra step to ensure our needs are met, and that level of care is rare in today’s business environment.\n\nI’ve been with them for over two years without a single issue, and that consistency speaks volumes. Because of this outstanding experience—driven by Ms. Agi’s leadership—I am confident and excited to expand our relationship and rent additional storage space.\n\nHighly recommended for anyone looking for reliability, professionalism, and truly exceptional service.",
"date": "2026-04-21T07:58:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nader. We are glad to hear the facility has been clean, organized, and well managed, and that Ms. Agi has provided consistent and professional service throughout your experience.
",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "de8b11db-ddd2-4f31-b83d-2d2de28a7968",
"author": "David Milliron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz0ZFN2o120kAeIqIQsok0PJLWEU7G5WJ99G_MaXZDRWCktxoP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dan and Mike are great to work with. I had a couple of spots there during my time and they made it easy every time. Highly recommend.",
"date": "2026-04-10T19:29:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Dan and Mike! We're glad they made your storage experience easy and seamless, David.",
"replyDate": "2026-05-10T01:29:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ceb32b0-98e6-4191-a63d-449ca1bc4a83",
"author": "Kristin Duncan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpmnEGjUTc5iU7mowj2iDJEBU6A-bzoAUU1j1OGaV1r-LA6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was super helpful today with all my questions!",
"date": "2026-04-02T16:12:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Kristin! We're thrilled that Daniel provided such helpful service with all your questions today.",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aede4a91-43fc-4949-9c34-83900a636800",
"author": "Eva Miglionico",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9nsqQ3OzkVgOFg3PeeSQlWx-l-3BNaiCL47DT9se4HCu3eCD0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service and the storage is spotless",
"date": "2026-04-01T11:50:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your excellent customer service experience and the spotless storage. Thank you for sharing your positive feedback, Eva. ",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4caeb6ca-c6a4-45f3-931d-586206e755e5",
"author": "Tiffany Kvarda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGjR0Mt8F1ToS3gXT_CLt18HnQ3ZozetQDhuB0xIpVFtglJMcT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was so helpful! He helped us get setup and answered all our questions. The unit was clean and exactly what we were looking for!",
"date": "2026-03-28T17:07:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Tiffany! We're glad Mike provided helpful service and you found the perfect clean unit.",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "de8c7924-0e22-4a46-a3bb-64a51fc2b8d3",
"author": "Matthew Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2RR24Ke-CutGa4own-Rvd-kaf3aK3VwTSxbvy930YkEVUTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always secure and clean. Daniel and Mike are great.",
"date": "2026-03-23T15:17:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our secure, clean facility. Daniel and Mike appreciate the recognition!",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "afc0f9f7-7079-4663-a31f-ded525852885",
"author": "Blake Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZGzkyv2FUBOAOjoINZobF6_0SgB5-aVyTDtM5b66WH9sBOgzb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike and Daniel were awesome, easy great guys to work with. Very helpful! I’ll recommend all my friends and family to these guys! Great easy service walked in and found me a unit that was perfect and in my price range. These guys better be getting paid good cause they deserve it!! Thanks guys.",
"date": "2026-03-21T17:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback, Blake! Mike and Daniel will be thrilled to hear your kind words about their helpful service.",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d3a53cc4-9615-4370-861c-9843e26c8c79",
"author": "Laura Domalik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmYJlefZmrDKmiGye2XuMCmHpsi3wdD6r6dQ_OcLd6IoobLnZGCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel and Mike were/ are fantastic!!! They have always been attentive and helpful. We have been customers for 15-20 years and have been pleased the whole time. The storage place is always clean and well maintained. The only blip for us has been the raising of rent. That’s not on Daniel so it’s still a 5 star for us. Thank you",
"date": "2026-03-21T16:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Laura! We're thrilled that Daniel and Mike provide excellent service. Appreciate your 15-20 years of loyalty!",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "83c99cd3-457a-4b23-a339-df030dab528a",
"author": "Chelsey Hoffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzgI_CiXT71EEVxCYc0Dk7dotxqZl0lYdC3hBm00f1djsNgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dan and Mike are great people and very easy to work with. Highly recommend this storage space.",
"date": "2026-03-21T16:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Dan and Mike provided excellent service! Thanks for recommending our storage facility, Chelsey. ",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f43e847e-192e-47f7-96e8-1f665e1fa129",
"author": "Lindsay Deales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM83oyYC5LBBZv-hilhy3Bz4-bKsm7qki0UWgRLXTGsJGFjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is the shit😎👍",
"date": "2026-03-19T20:33:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Daniel provided excellent service! Thanks, Lindsay, for sharing your positive experience with us.",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71e41bdb-0aab-4612-818b-978a9a97fc03",
"author": "Ceazer Morales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz89U_vO2FAD3ST9VPQfqs5eH6AFRV0oAhLv16SBlU5JvdXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel really helped us out, another worker from another store gave us a unit here but it was not preferably the one we wanted , daniel stayed after hours and found us a unit here that worked perfectly , it is easy to access , he was honest , its larger, and he made sure we were happy and we are very happy!",
"date": "2026-03-19T20:33:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Daniel stayed after hours to find you the perfect unit! Thank you for recognizing his dedication, Ceazer.",
"replyDate": "2026-04-10T01:29:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ed41d79a-cc8d-4839-8c3e-ad2441f54008",
"author": "Christopher Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8B2yyb8Q2XWamE4KxsQeQF0hrlepj-Qz_UdT27-WQEvSm7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was the best he helped me out and found us the perfect unit !",
"date": "2026-03-19T20:30:00.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "59909bf1-e817-4fee-93f1-366e2d562d78",
"author": "Breyona",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaBVrzFh2q_Ier40hHSuQ9cEB0Mzii01EAWuqcmet46mFXwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike customer service was amazing. He was accommodating and very knowledgeable about the units. I definitely recommend, my experience was a 10/10.",
"date": "2026-03-07T05:04:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Mike provided amazing customer service! Thanks for recommending us, Breyona.",
"replyDate": "2026-03-10T01:29:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "669ee36f-151b-4eee-99aa-0fe6b58b60dc",
"author": "Phillip Mulligan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR4SxG57bPs91Xb9Y_LRJhji5Y2woGj31VWrP_upxXDXNMyz4t=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome. Great to work with. Will definitely recommend them in the future.",
"date": "2026-02-11T17:04:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Mike. Thank you for letting us know.",
"replyDate": "2026-03-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f2e0844-c345-4099-ab03-2be4616ad99c",
"author": "Deborah Tierney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpoI5AHF1d1EqMTbgVkwCVWCxZx9MRq7tg6PLDjtd4OgHF_2Vu=s64-c-rp-mo-br100",
"rating": 5,
"text": "All of the folks I worked with were very nice and proffesional, however, like any storage unit, after several months, the price goes up and up for the same size, therefore, it was unaffordabe to continue the services.",
"date": "2026-02-07T18:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about our team! We understand pricing concerns and appreciate your honest feedback about affordability.",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7e38f064-97c2-4793-905c-8479b0fa7177",
"author": "Raquel Cotto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWRSqr5_sT7m9neHbzDmeMbYupPjqt5ZxhPO3S-zNns_cIdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Mike is a very professional. He made sure I had my locks and that I had a convenient storage place. I thank u for his professionalism.",
"date": "2026-02-06T22:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience, Raquel. We're glad to hear that Mr. Mike provided you with professional service and made sure you had a convenient storage space.",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6052793d-498f-4440-ad1c-6010e131a362",
"author": "Mark Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqFsxDeCCgoYkwB6jM14SGEfYlBhQhxyemujlePBDkVa6_6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Spoke with Mike at the site and he was awesome, answered all my questions and was very knowledgeable. Customer service skill are top notch. Very pleased with my whole experience.",
"date": "2026-02-06T22:04:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are elated to hear about your positive experience with Mike at our facility. Thank you for sharing, Mark!",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95dafbc9-f1ae-4baf-ac6b-b3bffd9968c7",
"author": "Kelsey Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8FKwStLWn7X46GqwrILItIB2mpwWJoQYQ5iH-JzwvxfYhJTUzfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-05T20:48:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kelsey! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98fa5a5a-1494-4140-9b46-d6ffb0885fcf",
"author": "Ijanae' Spencer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkm4UaFQ-jkU1uSFAWWSOu9ui9WYBj5NVWU8wTOR8KO7dqFEIJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-03T20:21:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ijanae'. Your rating means so much to us!",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5499440-6950-4e4b-a68c-6cbad1b27208",
"author": "Meg Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaI-AHhzGl6t_hCagDBYX8DpD0r3BgchGs1-SFW0i2jYAaMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-03T20:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Meg. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f68bfd98-7521-4d66-95ea-00bc2bcc4ad7",
"author": "A Hinton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbABRd68SHDG9H0xesNjO-jr_C_aeYFpp1pzJ5LU8ccNTYsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel has been helpful and courteous",
"date": "2026-01-31T14:34:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Daniel's helpful and courteous service. Thank you for choosing Extra Space Storage.",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ad46120-6170-4af4-8589-c0e96fcd64cf",
"author": "Hannah Montegomery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlp-vC6FADdEg0hN-uNt-ZoLYrl-ew84WLDKm39gjSnBFs828E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-30T18:28:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hannah! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4998e27f-c453-4243-bb18-bbc0c5df0f59",
"author": "Lilybell Quinones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb7JCCrEjTaHuzGlzdye0LMM8uGrQdJTPgbKMHtb3wi3WwkvI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-14T16:08:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Lilybell! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-02-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7678e2ff-a471-4da6-b951-61827a5d5d36",
"author": "Julia A.M. DuBois",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUV28ydgJ8BbUfTIyVQ7eEWkuQsuaSoMfuXT9Jyh9kQBNK9-u8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very nice and helpful",
"date": "2025-12-26T20:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Mike provided nice and helpful service! Your feedback means a lot.",
"replyDate": "2026-01-10T01:29:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "84f8ab53-881c-4938-be23-a9963dae846b",
"author": "Jason Pillow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEkICdXilDODAddJiXPcpA5kt8E_t1PvcjCuBSL1h4hr-FBQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to store stuff",
"date": "2025-12-24T20:02:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you found our facility great for storage needs!",
"replyDate": "2026-01-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb9e09f1-059b-48cc-bd1f-f0503ea6a66f",
"author": "Robert Swanson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4H3AwG9zeIVN8tQt5GS69HxzUNugSFPY7tFZCc6AFw1e4aA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy. People were a pleasure to work with. Would highly recommend!! Will be storing with them again.",
"date": "2025-12-20T19:37:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72ae6df9-f2e1-4d23-aa40-5f14c182ce05",
"author": "Rudy Ayala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQHWrapEy8jAlXGj8owfQrln1uQpB8Ivl5pMGCifv_72lliw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service by the staff. Very positive and helpful",
"date": "2025-12-12T22:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about our staff's helpful customer service.",
"replyDate": "2026-01-10T01:29:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4bfc3ed4-5053-4363-8a18-c13b3db06c77",
"author": "Gina Faulkner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTFCyMKiPeDO-jT0jEsukAJStoNMCRXKnqRjfXReX07ub63IKrGQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am very satisfied with my experience. Daniel and Mike are very informative and helpful. Wish I could give 10 stars",
"date": "2025-12-04T15:21:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your satisfaction! Daniel and Mike appreciate your kind words about their helpful service.",
"replyDate": "2025-12-10T01:29:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c88ff8d-f7de-407e-a166-a29940457303",
"author": "Christoff DuPlessis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7Wmw20eo5NlxW0f5SPQ9_NB_CQUWzfWoJ6ttkloVg9QjpkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel the manager was very helpful and regularly checked to make sure everything was still fine with my unit. Safe, secure and clean!",
"date": "2025-11-26T16:04:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Daniel was helpful and that your unit was safe, secure, and clean!",
"replyDate": "2025-12-10T01:29:39.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ddffbdab-64de-4844-97dc-f19b71e5873a",
"author": "Diane Tiller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzOGg9p1Wkda8RApuOkTOOzNkEPZs5OTlis-uvNy12Rwyodw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Very personable.",
"date": "2025-11-25T17:30:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback. Thank you for sharing your experience with us.",
"replyDate": "2025-12-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51afdc03-c7c4-491b-9795-af8027019423",
"author": "Matthew Tiller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1AMcpx1tonwxd7INsFZUY_2Tlz_CHbUVg5KQDEYMNMmbG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Ran into a problem and they were happy to help and did a great job. Amazing communication and a great team.",
"date": "2025-11-25T17:24:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback. We are thrilled to hear about your great experience with our team.",
"replyDate": "2025-12-10T01:29:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5346883e-a93d-44a2-b3dc-8b2c6b98f50a",
"author": "Gregory Vaitekunas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvz4KqCos4LqwvGLMZWKm82TTv-W8T_k7JyapGl7FXEFE0FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-22T19:31:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Gregory. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-12-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "341bac68-2a6c-4fa8-8161-619afb4ad782",
"author": "Jed Snead",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnc4bsrNN1J0G6nG9qCqfQAPtiJd1yCoWvSOi3J2jtJ2drUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Daniel is the man! Thanks for all your help over the past year. Would highly recommend!",
"date": "2025-11-19T15:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad Daniel provided great help this past year. We appreciate your recommendation!",
"replyDate": "2025-12-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70405186-2ca8-49e8-83c7-66d23d51d6af",
"author": "Jason Pillow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWqHTjAe4DFCknY6cB_EERc04qR48prIwkog_dgCMI-X2cVmma=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great guys Daniel, and Mike",
"date": "2025-11-18T18:59:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Daniel and Mike. Thank you immensely for your feedback.",
"replyDate": "2025-12-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3ab32fb-6faa-4b4a-9e7a-ad12d90729ee",
"author": "Surood Ameen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7XkM5Wx3MgBITwyocPsJ9gXL3YH-gf_o7V4fUt-iCxfGe_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel Daniel Daniel thank you so much for everything he is everything in this place if he is not here ill not do business",
"date": "2025-11-15T17:57:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the amazing review! Daniel will be thrilled to hear your kind words about his exceptional service.",
"replyDate": "2025-12-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "61351d75-11f4-4d43-a59b-4179401e52ff",
"author": "Steve DiNisio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLllL21KZ1k90Sv8xK6jMFA54k9wA_ZJWqbUIrBK8WqWEIRZg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility. Daniel (the manager) is great!",
"date": "2025-11-13T16:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you found our facility great! Daniel will be thrilled to know his service made a difference.",
"replyDate": "2025-12-10T01:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ad2e1f9-c081-4c43-bc72-acaa6e637858",
"author": "Richard Carrier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh7uWDpy77EkuVNgmZ4H_L0djtujZoQNViz_Y_5dwJdyHsCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Over the top",
"date": "2025-10-30T22:03:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled you had such an amazing experience with Extra Space Storage.",
"replyDate": "2025-11-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a56c999-cfbb-48c5-a728-cf4ca6534a38",
"author": "Alexis Shoop",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUq9jGfheD-GfqYjVRXkkDb1_CTGK-Yj4JGjGqTCInq_jVmPkjN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dan is the man!!",
"date": "2025-10-29T22:21:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Dan!",
"replyDate": "2025-11-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6eb9b709-d6dc-485a-a01e-0b0d7962d624",
"author": "Jon Loehr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiblddbj6hjXYt4SdMRq4v6CiX66uBqlGOdPgC4dcgbLKkCUUm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-29T22:18:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Jon! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-11-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5e02384-1c29-4001-b091-a4947bb88b4d",
"author": "Amanda Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJguBs0VWFumu3VdeDC10qb_Lh7ukDpWgzE8nWpJDnsrk7TDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-29T20:40:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Amanda! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-11-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad8c11b1-08c8-490e-a330-3f357bd4734c",
"author": "Brayden Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCvPb8alLA1z5ZWhMm_3OuRvl9ufIWiZv0eUQmh1hSOiuKNpQu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice guy who owns the place, been with them for a few years now and always a big help!",
"date": "2025-10-24T15:04:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your loyalty and kind words about our owner. Your continued trust means everything to us!",
"replyDate": "2025-11-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b549b728-fbb1-441e-8aa0-4d41bcb00209",
"author": "Richard Hiatt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhoEEeR70JKoM3zEkzTXgyHpIqEfmzKI6Xk5S_yhFF8j8Z3bCi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place wonderful people",
"date": "2025-10-23T15:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Richard, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f19443f1-586a-4469-9a50-a018057b1915",
"author": "Missy Whitten",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXtKzV3KzPfUHO--H7tP-qyfmKqYQOKmbFeoFH_RabzTYElQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel at Extra Space Storage on Mountain Road is the best! The facility is clean and safe. We are going to keep our unit here for the long haul!",
"date": "2025-10-10T19:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Daniel is great too! Thanks for the positive review, Missy. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T01:30:11.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "b2dc8a9b-1236-41e7-b1ce-0b816fb6e21a",
"author": "Greg Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxRn4rZCccDIRWXdhec4hMT_Mj5MxrOvO1LaWSm4bVOiZLyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean, secure and well maintained facility. The staff is very helpful and attentive with any needs. Pricing is very fair as compared to others. I highly recommend for any storage needs you may have.",
"date": "2025-10-08T21:26:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with our clean, secure facility and helpful staff. Thanks for recommending us!",
"replyDate": "2025-10-10T01:30:11.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "06567a10-df9e-49dd-9d45-441c0d12cddb",
"author": "Annette Sklar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPOGaCqZQ-UAkdlzgbi2foLpGxVRe6Dcp1HYJ97_46DfoBeDxHaw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place nice and clean. The staff is very friendly and helpful.",
"date": "2025-10-02T14:03:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Annette, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Call us at 888-storage if you have any questions or need assistance with your rental!
",
"replyDate": "2023-07-10T01:30:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "cb38025a-0e4c-424f-8a69-1a38e613c3b8",
"author": "fakeaccount",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_hZoS-Tu4cRfTfqPLjyE9AIzrYFhLM3vbcFLcivfe9_HUUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-29T19:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Fakeaccount, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-10-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68e5a33b-a0bd-4945-a508-f19a039d991d",
"author": "Josh Gillespie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLttmu7OOYd9EfPmdrA2Bj97sAFjL902ahUl2PnnFjHjDglw-moA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Daniel is solid and so helpful, thank you!",
"date": "2025-09-27T18:18:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Daniel provided such helpful service! Thanks for the kind words, Josh.",
"replyDate": "2025-10-10T01:30:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3a48aadc-e3b5-417c-afef-1d79ab492b47",
"author": "Bill Newell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSApFZB7revNuOEix2jxvQMQqNZ5sPafXuulwYB0mO3hZnEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to rent on line and good customer service. Payments started and stopped as agreed. Solid customer experience",
"date": "2025-09-20T16:21:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback about our easy online rental and solid customer experience, Bill!",
"replyDate": "2025-10-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b8a3e25-1457-4c14-8177-fca32043f355",
"author": "Ernest Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV2ljFDjQ_zdgcNxidIB0hnRYNRt1kZhufkmRXDQcTuHwF3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was extremely polite and helpful. He took all the time in the world to answer my questions and he was knowledgeable about all of the storage unit process and I appreciate everything that he did.",
"date": "2025-09-17T18:08:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Daniel's helpful service and knowledge made your storage process smooth. We're grateful for your kind words.",
"replyDate": "2025-10-10T01:30:11.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "57d1741a-62c6-464f-a23a-45c9f07493d4",
"author": "Andy Thruston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9gi4Khy52lz9U9E1hk5eTFm6ErQ6iZjlYurOGDksjNMz-rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-14T01:26:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Andy! We are grateful for customers like you. ",
"replyDate": "2025-10-10T01:30:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d5ff9af-b2b3-4f0c-9b54-2115ceed28d4",
"author": "Deedee Travels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3tvTWm7vruuuie_jcECBucHNJmRt7AaENF5O13HTgQ4qWh_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra space storage is awesome! If your looking for reasonable rates and great customer service, give Daniel a call. He will make sure your taken care of.",
"date": "2025-09-04T13:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome review! So glad Daniel provided great service and reasonable rates. We appreciate you!",
"replyDate": "2025-09-10T01:30:11.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "879839b7-cf13-4999-a99b-dd031c61508d",
"author": "Laura Cobetto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcaSFZL8PEuzU5VfDSShrKU7fUP213y2tklsAvKePJXR27lp4f=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had a great experience renting a storage space for 2 years from this location. Staff are friendly and the place is very clean. There are always rolling carts available to help with getting things to the indoor units. This place was recommended to me by a friend and I recommend it now as well!",
"date": "2025-08-20T20:12:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Laura! We're thrilled to hear about your positive experience with us.",
"replyDate": "2025-09-10T01:30:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6225a3b0-fbf2-4498-a494-a4368f46b0e3",
"author": "Justin Ayres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLn_lqGiimGUKySZL6prupfXwmumGEwqOGNiQSuFNeR52CF7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service is excellent—always friendly, helpful, and ready to assist whenever needed. Truly reliable and supportive every step of the way!",
"date": "2025-08-14T16:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything! Thanks for recognizing our friendly, helpful team. We're here whenever you need us!",
"replyDate": "2025-09-10T01:30:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c04a82fd-0606-4bbf-96c5-fe7c187ff924",
"author": "William W.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhrBnmv8hePGynDSviKc2ZcAZeynU14U9ZNUXdBYbB1wWIqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-12T19:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, William! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-09-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8a49835-f00b-405b-816c-de3a85aae100",
"author": "Kid Gloves Moving",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5f8qp4PVTYCqL4_i5o49VkOmi_KVyBezevKJhyMQJzWWBAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is always pleasant to deal with and very responsive to any request.\n\nBeen here for several years and no plans to leave, especially if the same crew stays here!",
"date": "2025-08-09T15:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kid, thank you for your review. We're glad Daniel is always pleasant to deal with and very responsive to any request. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T01:30:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "b5a695db-1748-4520-ba12-500f286bdb66",
"author": "Jupiter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy1mCsmRqXfVwKvrSYyJ9GQvNO2RVbpBj8nYntU36n8OO6Dus=s64-c-rp-mo-br100",
"rating": 5,
"text": "I chose this based on location, but I'm so glad I did. The staff was very helpful and friendly, and having an indoor, climate controlled unit was extremely convenient for the summer.",
"date": "2025-08-09T02:43:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience! Thanks for choosing our location and glad our helpful staff and climate controlled units made your summer storage convenient.",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a06a0976-0eb5-443a-bad4-5d4249c45eff",
"author": "Gina Anselmo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJjx1s6xDYu784S-FODlwbVjFJA1hrPfijpUw9gVtjVyGN=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been renting from this company for awhile and every time I needed something or reached out, Daniel has gone above and beyond and been so quick to always respond and help. He has even come to my rescue after being locked out after showing up on the spur of the moment after traveling from far. He is the reason that I have decided to stay with this company after the previous company I was renting from sold the company off and it went corporate. He has always been so genuine and understanding. He is definitely an asset to Extra Space Storage!! I just pray he stays with the company as long as I do business with them!!…..🙏🙏🙏",
"date": "2025-08-04T21:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Daniel! So happy he's provided exceptional service and support when needed.",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "70b6c1ad-97f1-47cf-a79c-880a5020ecd7",
"author": "Virginia Turf & landscaping LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3fw3JaEOXSB9sw7K0NDlrDtbNePThWg6SiDwGkmqPz7oEERc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Costumer service is excellent .",
"date": "2025-08-04T21:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Virginia. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T01:30:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "35a6cb37-acf7-4e79-9cba-e82485958edb",
"author": "Carol Anne Chiamardas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhzzMOfP7tR6CXNlO75AcWTOtXQ8bCnHycWiMOWenOjG15=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean. Easy to get in and out of even with a horse trailer.",
"date": "2025-08-03T01:13:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! So glad our facility stays clean and works well for your horse trailer.",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "06b26df5-d473-4a65-bb92-0a6706cc874f",
"author": "Amy Kegley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs-s7FqmofqhnUAX2MPND4oP38qU3VAGYSTxa5miWDgEdfdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place has been a huge help in getting my stuff organized after my remodel. Daniel and all the staff have been very nice and helpful!!",
"date": "2025-07-29T20:46:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear Daniel and our team helped with your remodel storage needs, Amy!",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06dd2e7b-1107-477e-b6ab-ee1924b81489",
"author": "Clay Nuckols",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk4QfUx2UhKCF01VI7W8iorgfdNolovGtg8t2SUsOSi7WrEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-24T12:12:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Clay, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39efeb76-7707-4997-a337-b3edc9344ebf",
"author": "Samantha Cavanaugh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVP97HhuRB9_SEkpp2ahk_Nz-qM-5Ov3n-xpwbfYY3ZZ6HUgppoSw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The folks who work hard here work hard! Storage is probably not something most of us think of as a complicated business to run, but between renters and abandoned units and clean outs and keeping the property safe and orderly...It's a lot! Appreciate ESS!",
"date": "2025-07-18T21:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you appreciate the hard work our team puts in daily! Thank you for recognizing all that goes into running ESS. From managing renters and handling abandoned units to conducting clean-outs and maintaining the property's safety and orderliness, there's indeed a lot involved in our operations. Your acknowledgment of these efforts means a great deal to us and motivates our team to continue providing the best service possible.",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9a6bc721-669d-4b84-9b12-3da14f8af65f",
"author": "Rick Gabbert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDSbF8XgQLac9-3xY7Ks-TIS31AsCSxUFjVBEeUpW5q5RyAg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T21:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rick, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43800071-151e-41e4-b679-15bb423c0e48",
"author": "Natalie Erin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcDBOuJWfdiGuXNK_WxLXbLBhIg9EH5Uj8BCsTcKfyFVYGdyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T21:30:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Natalie! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5cf2c30-6e60-4fec-b620-b3aa2078c219",
"author": "Jessica Lineberry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQeArKqg5mo34w8zqegAAthtPxiThPlshenBkY4hiffBpvSt6Z=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-11T15:27:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jessica! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-08-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fdf9256-9b08-493b-b635-4b1a66298438",
"author": "Sanjay Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdcZzrRs8dkmRFva-rONOkdkfXEHd48IF9gZUYBAtzNT4HD9qv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Daniel, Monique and the rest of the staff have been extremely supportive! Daniel called me when had left a bag by the door. The staff and facilities are top notch! Also, the prices for the storage units are reasonably-priced! I highly-recommend Extra Space Storage!",
"date": "2025-07-09T03:41:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Daniel and Monique's excellent support! Thanks for recommending our facilities and reasonable pricing.",
"replyDate": "2025-07-10T01:30:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "af02298f-89d7-4007-8921-cfd41a819e5c",
"author": "Michelle Humphries",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRuy2f6fDujHnr2pO-fTIkfyI1V7ZJ0J_7jX3o9bRB_P14Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very responsive. Id definitely recommend this storage",
"date": "2025-07-04T21:52:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found us responsive! Thanks for recommending our storage services, Michelle.",
"replyDate": "2025-07-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8066e3bc-8a30-4e43-9c07-913aaabfb3da",
"author": "Mitch Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOqouQ-sQkb413n9_9Z1fCjLKfnGhd75FIXG4s5SNwwxHxNEzO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space was shockingly excellent. My past experiences with storage facilities have not been great. Daniel and his team were different. I would highly recommend dealing with them in the future!",
"date": "2025-06-15T18:57:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience with Daniel and the team! Thank you for recommending us, Mitch.",
"replyDate": "2025-07-10T01:30:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6ae24502-19b9-49c9-a79c-0ed6b752c187",
"author": "David Joynes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWwPqYtkiwy8Y2h9e6MkVlTrf-mD0-5u6FUPD8goMtNZAyEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We used a storage unit at the Oilville location for about 6 months. Great location and very easy to reserve online. Easy to close out too. Very good customer service from Daniel!",
"date": "2025-06-09T22:40:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for highlighting Daniel's excellent customer service and the convenience of our online reservation system.",
"replyDate": "2025-07-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc486c66-71c5-434a-accf-91e8fe3608cd",
"author": "Rakesh Nair",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4HSS7GZF_2KTsg5Z80S5S7atL4jxDpb4ehtuTv6YftffhUeI=s64-c-rp-mo-br100",
"rating": 5,
"text": "The employees were very welcoming and they explained the process very well.",
"date": "2025-05-17T01:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T01:30:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "439b8242-933d-4ff7-a197-3462d2f1d146",
"author": "Ronald Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0ebtWch6cOg5eZ-6iBkmaq1HOTbhrV8vF3LWA_nBNadZnHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service by monique",
"date": "2025-04-11T17:08:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback. Thank you for sharing your experience with Monique at Extra Space Storage.",
"replyDate": "2025-07-10T01:30:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db76aa98-2543-4476-98dd-f592758bfef7",
"author": "Rebecca Bradley (Becky)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs2aMs0iT1sowdlpQ7T9RzAGMaLccO5wZqwbG3EeAuj-0WkJE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-09T08:12:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rebecca, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f35a607-3365-487c-81e8-e2c2c80a4870",
"author": "Mainul Hasan Murad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmbjIbxsIvQ3q-ZkWqeCvsD8o0zCPyKAT79SiqyRFyk0l4_jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kira & Monique Are really Awesome. They took 20 minutes to done everything. Really Appreciated.",
"date": "2025-03-21T20:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We are grateful for your kind words about Kira & Monique.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4a7566f3-00da-48a5-9a1f-edbaa3229b84",
"author": "Md. Fazla Rabby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFcCqV1-KVMjO-LCB2aXY4w4XvoLTcOe3HOVMxpmoBjN1Vv7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a great experience with Monique. She is very polite and made easy everything for us to get everything . I will recommend her for in future to assist",
"date": "2025-03-21T20:28:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback and are thrilled to hear about your great experience with Monique. Thank you for recommending her for future assistance.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d603fadb-0509-4491-9648-2e9a6a63ca12",
"author": "Joe Pellegrino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnLLoJXhQeyS316-fxu0QxTUdz6jQJrRulpEoe6doDPxoywg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff. Very helpful. Would definitely recommend",
"date": "2025-03-14T14:25:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our staff friendly and helpful. Thank you for recommending us!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "177fc8fb-e8f1-4294-a543-872c8278f725",
"author": "Mikayla Reebenaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIhEGyxXP_OMy78MEgrYEmWbhstBoqzLLvtD5eX1TVHm2Q3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "david and monique are amazing the storage units are always taken care of and honestly super helpful",
"date": "2025-03-13T18:21:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback. David and Monique are amazing and we are glad to hear that the storage units are well taken care of and helpful.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d4fdceb-607f-48f1-84b7-54b971cb9be6",
"author": "Belynda Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp23W7ae9AbRUqzx4EWCfXqx8PKVPKRI8u7ZpGcLYFiASg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Daniel was very accommodating and very easy to work with",
"date": "2025-03-11T23:07:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Daniel was very accommodating and easy to work with. Thank you for reaching out.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "967e4c04-4d96-4d24-bd4e-93fd114dd914",
"author": "Shah Zeb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB1OMRWMcRV791fy4b8lAOe-OvuFlFdj5nmtWaZQpvA59oTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience,Daniel is very cooperative,,,,,",
"date": "2025-03-06T20:37:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your very good experience at Extra Space Storage. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "972bae3b-11d6-4f03-8759-b8629be64a42",
"author": "Tom Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKaMKVBxiKEHTMjoVKhWObQz87kA2nIfvs3_e4u3KfzqNTmtxk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean and safe place for storage. Great crew!",
"date": "2025-03-06T17:44:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you found our storage facility clean and safe. Thank you for taking the time to share your positive experience with us, Tom Hopkins!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "eee23229-9fba-448c-8a60-16a688adde77",
"author": "Jaime Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSG8kstKMfm0xVmLXmwpWIP8bYbF3ossBudskvbermV2Ng4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service!",
"date": "2025-03-05T17:13:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a good experience with our customer service!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d6e2224-b45d-411c-b4dd-eada991ab167",
"author": "Barbara Boatwright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqlhkUNx6jUGqYZ7n9abA37pNfbeIQ-On-iHwFqdSxxtnEMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Beautiful location,clean and great customer service",
"date": "2025-03-04T13:59:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback on our beautiful location, cleanliness, and great customer service. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "90d7ca70-a42e-4244-880e-1c5bda9c82c0",
"author": "Draylar Giles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHKxIc9NH19WRxtAl87pCd6EGDoP5RfJRGHY9zaKgutGxZ4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Monique and Kira were amazing thank you.",
"date": "2025-02-28T16:14:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have Monique and Kira on our team. Thank you for your kind words, Draylar Giles.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b509bec5-7288-4580-90a6-fd8b37751623",
"author": "Natasha Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxvwh46Aa9hCE_2hL2gWKIsmT4FdwhNCJaLhisykXbGuHPOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was extremely helpful. Our items stayed safe. The facility was very clean and well lit. I definitely recommend this storage facility.",
"date": "2024-12-18T21:17:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Daniel was extremely helpful and that your items stayed safe at our facility. Thank you for recommending us!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b05c6338-6b0d-4629-b066-b308e9ce7279",
"author": "Julie Rowland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNC3ye1TZgoKYArgfE4MFOFGamGSxoFngd10gv1Q76UFh23mNC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wow! Such a great experience with this storage facility! They are super polite, super responsive with communication. Daniel was a great knight in shining armor when I had an emergency at my unit. He came right over and fixed my issue quickly! I couldn't be happier with my experience here. Highly recommended! (And honestly, the location is perfect! Right off the highway and so close to the West End and 288. The place is immaculate and there is plenty of space to maneuver at least a 26' truck like I had.) Thanks, Y'all! You made my moving adventures go so much more smoothly!",
"date": "2024-12-16T15:39:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful review! We are thrilled to hear about your great experience at our storage facility. It's fantastic to know that you found our staff to be polite and responsive in their communication. We're especially pleased that Daniel could assist you with your emergency at your unit quickly. We strive to provide excellent customer service, so it's rewarding to hear that we met your expectations. We appreciate your kind words about our location being perfect and easily accessible from the highway, as well as your comments on the cleanliness of our facility and the ample space for maneuvering large trucks. Thank you for your recommendation, and we're glad we could help make your moving adventures go more smoothly!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "913c0884-dd38-44f7-bbff-7ad9793dabfe",
"author": "Alexander Mejia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmTv32HlSJ5_J2iNa3SoB4b-E6PpK6gCWb3TwLuK47YIp9Gg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-12-11T14:41:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Alexander! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "deaec524-c94e-4b7a-a918-36cab4f43fd8",
"author": "Gwen Box",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUBsIU_VRskaL3T85p9EpdJyYQSDJ_cXiGIGx6egp_UT67=s64-c-rp-mo-br100",
"rating": 5,
"text": "As a 10+ year customer at this location renting multiple spaces and units, I have been very pleased with the customer service provided in recent years under Daniel’s leadership. He keeps the place clean and responds quickly to any issues that arise (like frozen gates).",
"date": "2024-12-03T19:30:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "f7f14f3e-8ffd-4a87-bcdf-a31b2e3e8f61",
"author": "Jeanne Canfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbZRje8cKgTpHQDgWxBwdBP1-rMSQGn-GN2gVSh_PL3lJ9rkzO=s64-c-rp-mo-br100",
"rating": 5,
"text": "I used Extra Space to store my things for a year between homes. Great location with easy access and convenient payment options. Management was very friendly and accommodating as well. Thank you!",
"date": "2024-12-03T16:32:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jeanne. We're glad to hear about your positive experience with our storage facility. It's great to know how accommodating and friendly our team has been. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ca3dd7c9-861b-418a-a7d5-d504a34d8b13",
"author": "Rebecca Colburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA_ZdnKyPxicPBgE-PCZKOIU-r4FVZBIzLsrUICRE0PX79bWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I stopped in to buy moving boxes. The lady working there was very helpful and friendly with a positive attitude. The facility is very clean and organized. What a pleasure to do business with Beverly.",
"date": "2024-10-30T01:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dfd4ef14-7abc-4b1b-8b1e-c55df2ea5cb7",
"author": "Beth Mathews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ-RzjTUAbEhOvU7SsXZCGIer850_xKubqs6YFF2VxhkLfyVeM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-10-14T15:03:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Beth, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9af82df-460f-4306-bc0d-a83c8a0bc500",
"author": "Todd Scheid",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUol06EVP2LL6Kz0P8bw6QPCX0aEunLaXGqv5XMHLp0Rzanhm8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-07T20:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Todd! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2777764e-85d3-4b1c-b2f5-5de50af2bbda",
"author": "Steven Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICSurKRmY4VFsi4__ztSyBYr7h7EdgFQNFuisRWVge5T20Vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-07T16:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Steven. Your rating means so much to us!",
"replyDate": "2025-07-10T01:31:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7539348f-6d15-4480-84cc-21e1a1909f65",
"author": "Shanda Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ95_U25UgwCtqrF6EmmiQLX6xCaOy1d1YagDr0nrx9KthqEw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-10-01T17:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shanda, thanks for leaving a rating! We're lucky to have customers like you. ",
"replyDate": "2025-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23969841-f04f-497a-b4b1-291d31f0b800",
"author": "Keith Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlgTx1XLCJ1WAZQa3-zXkvNj90PqPricNkKhKwvBCMxsYIkbX7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric provided great customer service very easy to communicate with.",
"date": "2024-09-27T19:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad to hear that Eric provided great customer service.",
"replyDate": "2025-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c711d36-696a-4898-a902-74fb126c7799",
"author": "Mike Morrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOg6RMyY2g6VSMOQos8jx4bvTIuYNJHuPzjsY8TOP8NOPdYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dan and the rest of the staff at this location are very easy to work with. Seamless experience. Thanks.",
"date": "2024-07-15T09:33:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Mike. We're glad to hear that Dan and the rest of the staff made your experience seamless. If you ever need anything, feel free to reach out to us at (804) 621-7068.",
"replyDate": "2025-07-10T01:31:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "051fcf17-1e94-4e4c-bd1c-dbc99cbeb502",
"author": "Brandon Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_gUapNcdqN9L-jmhhK-XB_fvACL1qiRncJJnxJ-Dm7s9j6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-08T20:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brandon! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "034bb33a-4eeb-40f4-8432-ce57c4f85db4",
"author": "Steve Markel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4DA5kpg1lrRUlfnrStCG30Ij7fGlwZLlKQivEwSTz-xqmpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-27T20:26:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Steve. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24e396be-a86f-4ff2-9d3a-c8ba0e2ad293",
"author": "Trenton Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS7ciQL4pvxGkb6HCmKX0Rk5oOnqoTWSHJCU6Q5m5Dsi9Z1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Extra Space Storage on Mountain Road. The climate controlled units are clean and easy to access. The storage is well located on Route 33 close to I-295. The manager was very helpful and did a great job. If you are looking for storage, I highly recommend Extra Space Storage off Mountain Road.",
"date": "2024-06-25T22:19:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for renting with us in Extra Space Storage, Trenton! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:31:20.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5240ad06-39df-4dd2-9f10-cbfd1b7f9681",
"author": "Nate Potter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXBreTmZXf2-4SP9R6d2jmHxhBWJr1vuWBppirgxKUVdJk_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient and great customer service.",
"date": "2024-06-19T13:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that you found our storage facility convenient and enjoyed our customer service. Thank you for taking the time to leave us a positive review!",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41369e1d-0f68-47e1-b43d-9d7289fe6c9f",
"author": "My5Luvs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2KZJ0P02QJiXOgkmZFomqS9B7ZifRRQ0uiuXutXakDtYgqKkx=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2024-06-14T15:03:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, My5luvs. Thank you for leaving a positive rating. We're so grateful to have customers like you. ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdabcc7e-a197-4dd7-952f-5fcc1cf15dc3",
"author": "Danielle Smitham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuNzNWRBGVzYZCtabUlrO9KI49F4Gu6HnWdjUHSgPLWz7eGCDtcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-10T15:07:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Danielle! We are grateful for customers like you. ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33e643a4-b5b4-4249-8a64-6513d886d5c5",
"author": "Bobby Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJByWfcbBOqUdjP_KMFu8Oe-BP4sbGnveRiagGVqAAAREyOmI5o=s64-c-rp-mo-br100",
"rating": 4,
"text": "Customer service was absolutely incredible! Knocked a star simply because the unit in Montpelier stank heavily of mold and mildew which made me very concerned about storing baby clothes.",
"date": "2024-06-06T20:24:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We regret to learn about the issue with the unit at Montpelier. Please contact us at (804) 621-7068 so we can address this concern promptly. Thank you for bringing this to our attention.",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "258934c5-2e5a-4882-a7d9-f21e465ee44b",
"author": "Rhonda Thrift",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt_fH-y41P0d6K_Su-cvPnUmLB-5WXY80A6slR7V3rECCpGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, bright, secure and easy to do business with!",
"date": "2024-06-06T16:38:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "36619ee3-f456-4b2f-8129-12be16226f16",
"author": "Dennis Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMpu9siaeRQWKzVjC3hT3PFQVGJRlC0bXUUzx-3UhLGW_ROnU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel reacted to my call about a large rate increase immediately. His quick action led to an almost immediate response that was in the customer’s favor. You need more employees like Daniel that provide excellent customer service. My interaction with the Glen Allen Mountain Road office has been nothing but positive and they are top notch in supporting the customer.",
"date": "2024-05-21T17:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dennis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "75a4d00e-756e-4daf-ab54-26a5895d4549",
"author": "Mike Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVxTHC1GYXBF0yzDOJRb-kstVlBT7yl6E0DC9n2JuDulleiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!",
"date": "2024-05-18T16:22:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that you had a great experience with our customer service! Thank you for the positive feedback.",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2aa93fa9-c07f-4942-977e-c01df02de819",
"author": "Kira Pfeifle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU4k-2CFGdNWAZ1tEPasuFYkM7guwzzrq5utzMY_Snw4fIm2WL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-16T20:18:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive review! We appreciate your feedback and are glad to hear you had a great experience with us.",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59bc380a-a5a5-477c-9630-7836b2652666",
"author": "ReTrySkating",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqijrcC3ovAoub9zU2LGYuR12CM8_a0DIWno8HkhIdstWBxRM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-14T17:01:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Retryskating! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0990e565-98ec-43ad-aaac-c7b12de649fe",
"author": "Tim Dioquino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1h637zg8n7YxHhFAAAzMc7VkK4Ztn0CPxV09NNgkMBI4liA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was exceptional in handling our organization's inbound storage needs from another state with short notice last year. His professionalism and knowledge along with his staff's are highly noted. Setting up our initial unit was a breeze and our recent expansion into the next size unit was an even easier process. Thank you Daniel for your time in facilitating all of our current and expanded storage requirements at your facility!",
"date": "2024-05-14T15:04:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience with Daniel and our team at Extra Space Storage. Thank you for choosing us for your storage needs! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b726141-f5c9-4582-9d35-844e4be1e9bb",
"author": "Jayme Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLi_V2iHWmh9XofaGqiTNIkWt4j5gexzrWU1-gQu9FMpwFGoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Easy to work with.",
"date": "2024-04-29T17:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jayme! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 621-7068 or stop by the facility! ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7a87533-a914-45cd-89a4-1ed216c7fce9",
"author": "Sumner Askin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-3gGMJqkp0nDWc6tgD5r9PiSsfMZKjqH4uu6A5h5nR7T8-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy peasy",
"date": "2024-04-10T19:19:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sumner! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 621-7068 or stop by the facility! ",
"replyDate": "2024-07-10T01:31:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e0df518-31d6-4e3b-9035-c7da03be2053",
"author": "Chris Healy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOD2HS16_eW8xX3ZNXMNI_63RmIUyQU7cMsmBWl7nq9Jws7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel at Extra Space does a great job keeping the facility secure and in great shape!",
"date": "2024-04-10T14:04:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris! Thank you so much for the positive review. We are glad Daniel has been able to keep up with our property. If you ever need anything don't hesitate to give us a call at (804) 621-7068 or stop by the facility! ",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "6a92b16d-d8c2-4a44-a022-3a33bc14ac5f",
"author": "Brian Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHvuQV-CVi59xEmE9ndPjPjVZcXi2ajEwh-bv-gERFGwUhI5k=s64-c-rp-mo-br100",
"rating": 4,
"text": "Overall I had a great experience with Extra Space Storage. The only downside is their rates went up a couple of times while I was using them, but they did work with me a bit on it. The staff was also very nice. I would recommend anyone who needs a storage unit to give them a try.",
"date": "2024-04-09T16:13:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brian! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 621-7068 if anything comes up!",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5ef6f860-141d-4ee1-94ca-75b78aa25a4a",
"author": "Peter Jennings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpHmBhIgElQBUzkAQea6r3kfsIf2Tl88_qI6CJawZAEMws6mBa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel at my location in Centerville /goochland area is great customer care , hands down a good experience",
"date": "2024-04-06T21:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Peter! We work hard to meet the expectations of our customers, and we're happy to hear Daniel hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec39176a-46b1-49ef-a722-2bb645a82d14",
"author": "Alec Gilmore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh1XqdZWKTgun19bEYwG3OY-PD_OuvHfX15dJGIvoOdLkWVRbt=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-04T18:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alec. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a812ed7f-f022-41ef-9d6c-470c1aa1a796",
"author": "Andrew D'Andrea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFga4bQm1hoyHMmpGbebHCoE6gldMwxRGzOlX2DYzt7y-W=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-04T17:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andrew! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de3b45ca-5e1d-4934-9b14-406d8a9b4885",
"author": "Sherry Pemberton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpq7dNe2fTnMgA1Bf6duMWBPcsfLEb9DtEL7Qj675PNnv4Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T15:14:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sherry! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9a10bd8-eb39-467c-8214-684889a425d2",
"author": "Emily Bucciarelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkQL7yLIlLqnaa2CuQSE1Pu4mZSb5AXdtkRnnEk8XgOgA5MoCw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-18T19:20:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Emily. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "643ab8e5-6557-4ae5-ba3c-9709503bf221",
"author": "Jacinta Bourret",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX049cuK5OCaHqBhgrjGZreBsVxM50pWb177vJnU75zjBen2DNN=s64-c-rp-mo-br100",
"rating": 4,
"text": "This would've been 5 stars if it wasn't for the huge price increase. It started out as a great deal until it basically doubled in price. Besides that, I'd recommend it. Safe place to store your belongings and good customer service.",
"date": "2024-02-14T15:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Olivia! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "2a2ffd63-d417-492d-9de7-b050bb153962",
"author": "Eric lokey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9UcKORJQacIAnj_QAO9CdLy_qb104sBZs7CRdByv9KvColQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-13T15:53:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Eric! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (804) 621-7068. ",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4eeafb2f-e406-4bf4-9956-baeb9061d42e",
"author": "TajLagrone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1uIsI5JOL3XY-2IQqnXRdK15gVudt1IAj2jy74JNDq27i4kM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you for everything !august is a great site manager!",
"date": "2023-12-02T20:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tajlagrone. Thank you for the 5-star review! We're so happy August was helpful. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51660929-eac3-4e47-a4ce-85b34655b210",
"author": "TL King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX48Xh2U7Kxl3kEXdXiqi0w_0W7VORFQiY-lqjzY2FUMuCtib40=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently had an issue with my account which was resolved very quickly. I was very pleased with their service.",
"date": "2023-10-01T13:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, TL! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "646ffbb6-b986-4eb3-8a3c-7310a1e802c0",
"author": "Katie Kwarta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1epXVpbQYam55bXG459oAulM3u6HlHpsoKSCM-45-KyBKvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is awesome! Kira and Daniel are absolutely amazing! They are quick to respond to you, they are super kind and easy to talk and have worked with me when I needed extra time to pay. The site is always clean. They were able to keep my low rate as long as they could and worked with me on price on several different occasions. The only reason I left this site was just because the rate got to be too high which is not a reflection on them. They are just the best all around!",
"date": "2023-09-29T20:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Kira and Daniel are great too! Thanks for the positive review, Katie. We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "1f288136-5481-4092-8c35-a5ccfed86bde",
"author": "OT",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdqv59TdmNaVgGu4xsQSG9_TNfAqZ4ztXP5uvwVb-bQZX7yQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel has been very professional and helpful.",
"date": "2023-09-28T00:25:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ot. We're glad Daniel was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef8d6adc-3999-4af2-9a57-368324b30e31",
"author": "Diamond R. Maxebong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocId2HUVSvhwBi3iwSK6v1ZtdEF42vObAsoPPQp7lHLZfGIV6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented a storage unit at this location for many years and Daniel has always been exceptional in his service: friendly, kind, courteous and always ready to help. I always feel safe when at this facility and very pleased with the clean environment. My storage experience could not have been better.",
"date": "2023-09-27T19:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Diamond! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility!",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "6064a0f3-3458-4c63-8eae-af95a8939ee6",
"author": "Jonathan Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLreW4mlhLS8z93loTnqjamlawukEhR0NH87Sz7EyXJMJEZUQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My company just rented a space at the Mountain Road location. The rates were excellent for the size and location of the unit. They even offer parking options. The staff was amazing. They walked me through every aspect of the process, answered all my questions, and had me out the door in no time. I recommend them to anyone looking for a storage solution! Thank you Kristie and Daniel!",
"date": "2023-09-26T17:54:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jonathan! We're pleased to hear you've had a positive experience throughout the rental process. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "23aff281-bc97-459d-b026-d907b8d948bc",
"author": "Diana Terry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5xLEiPAww7WXGYzmPgXnttCw84rbQc0UI-Bh8gZBJLL3okw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-26T16:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Diana. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99e1bf7b-be7c-4a30-9fc6-d1fc602f4c65",
"author": "Doug Box",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwoDRdNnqYSBF3rWQjyjXm6_fYqhhzKNrQfWohO9KsH7_eGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent location for our buses for our business. Office staff is always helpful and will do everything they can to make your rental experience pleasant. Daniel is the best!\n\nFacility is very clean and grounds kept up.",
"date": "2023-09-23T21:55:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Daniel is great too! Thanks for the positive review, Doug. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "be338c33-73f8-456c-a688-9ed177cad130",
"author": "Monica Barry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhnO5ccXIIe57BwLmNGugjLikP8-55pzoPbT5blWBUWLsHWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The process from start to finish has been great. We did not know when our exact move out would be and they have been very accommodating.",
"date": "2023-09-20T14:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Monica, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "054b4e83-64ea-4e44-b256-dbfd616ed270",
"author": "Agape",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRyXfCkU5akfvwTz-j0PbGj8_FthsvabbVi3G4KuWANrGQ0uNE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great , very convenient for myself and my family\n\nDefinitely will be using your company again",
"date": "2023-09-13T17:21:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Agape, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 621-7068 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:31:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5b972a3-9013-4e73-a130-3ccddf1e9b06",
"author": "debbie douglas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUG5-1o3tb1fowtskrgp88jtt8bXgTD0DuYpsjn3H5mV_kdkv9b=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-11T13:25:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Debbie! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63254c48-88a3-4b74-b3c5-f2fe96f79f0e",
"author": "Carter Blair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7_p68RVHL1B3PfKtMuP5MVXcK4yypR8mdjgVBrxO8hPCwLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "✅",
"date": "2023-09-11T02:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Carter, thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de07de8d-35f4-4f90-9e27-3ef28c4241d1",
"author": "Debbie Nurmi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSnuGnJJImZMEdG51cUj1nz_ETbEB7w0yE5KgSz7AJn6WPtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-10T17:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debbie, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f800483d-b562-40c5-8292-a4877e7bc35e",
"author": "Ginni Bartlett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWswa8_SbhwbtGf-vutP2dtR5gR3wjZDfbqPCtU6xm5zSspG4SW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-10T02:46:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Ginni! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a6d948d-d939-4fa7-90cd-50512d9cef94",
"author": "Shiva Pillai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdBdLidHeFhZ-jgLCODOhMdLCP9ZM7D-R8ig22fB_gogPHEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel the manager was super friendly. Even though we were vacating he took time to explain. I would only choose extra space for my needs in future as well.",
"date": "2023-09-08T16:57:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shiva. We're thrilled to know Daniel was super friendly to work with! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0c8e99c-c587-4de1-b123-d1e6ba1f842d",
"author": "Sallie Noe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6NsczRBiA6X_q26cw__gxFeiJKpz_xihZnTt9kTt-2rw_VL0gGA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-08T00:17:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Sallie! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3dba821-9fc5-4aab-b427-defc44c30427",
"author": "Tyler Early",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi5yvoDRoVwAkm6kqpTdYHUcondq67W0SdmRGgjGAmTuw3nHQpxQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Daniel is always polite & respectful of all his customers! You are fortunate to have him represent your company!",
"date": "2023-09-07T22:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tyler, thank you for your review. We're glad Daniel is always polite and respectful of all his customers! Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "099d5a4d-e56f-4a46-a26d-ff47e8e91cdb",
"author": "Sue Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo1XDMsoYoYUe-kxGqAuYYcl6CaLtqBVV2gkW_cj2ng05Mpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-07T22:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sue! Please stop by our office or call us at (804) 621-7068 if you have any questions. ",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21ecb9ee-60b7-4c6b-b6b7-02b9943c95ce",
"author": "Natalie Erin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMlZrtLpWShbMwm0CU0rm4lQbBTnasTPgOjqH6O1U-l46B7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-07T20:35:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Natalie! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69b5682d-2293-453e-91d4-1de140e2b45e",
"author": "Deborah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcckipSxRv4NKpYgJt1-h5BUNfu2JLhqsieWFHf1j4ytIovQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have a camper stored at the Montpelier location. The staff there and at the Mountain Rd location have always been professional, courteous, friendly and willing to accommodate. I highly recommend these facilities managed by Daniel. He is the best!",
"date": "2023-09-07T20:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Deborah! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:31:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f26506db-e7af-4480-94c4-6f75dd12c268",
"author": "Tim Shepherd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6pSdc43C0iECQLskfiYr046tx6QJTgTmmKBFR9PkFM_zLhD9etQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always polite and efficient service from Daniel and others. Whether I am calling with questions or coming in person they friendly and helpful.",
"date": "2023-09-07T19:56:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tim. We're glad Daniel and the team were helpful and friendly to work with! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e525295-20f1-477a-804e-4a5022866fe1",
"author": "David Deeth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY-iVA8qXhVbwJ5rXgiyfKZ6LH13A6OM9iHi1qZjRIoBRbvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is the best at customer service. Facility is kept up very well and always clean.",
"date": "2023-09-07T19:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great that Daniel provided you with the best customer service! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bff1351f-13f7-444c-a2b8-078b95d7ef67",
"author": "Eric Kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSXaWYdxuNnKjksMZlQBIrwYTr6O6Sa-68iWTNZJ6XGgBRWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-07T19:06:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eric! We are here for you if you need anything.",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a90b1a7-6370-4509-926c-a31a18f6e259",
"author": "Tyler Crowley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyWBHf-OXTzFlqoWwNkGRHae2rB5v4FJowxDeRq3yZVVAmWWs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-07T15:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tyler! Stop by our office or give us a call at (804) 621-7068 if you need assistance or have any questions. ",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70598a99-058d-49a2-96fe-64932f0d53aa",
"author": "Mary Jane Haley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYBn-QndNoyXKENizuhPV327Yw9p20nB_d-EX6r8_GSozCSofj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean facility. Great Customer Service!\nJob well done! Thanks for all your help Daniel!",
"date": "2023-09-07T14:08:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mary! It's wonderful to know Daniel provided you with great customer service and a clean facility. Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.",
"replyDate": "2023-07-10T01:31:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "93482d4a-f6f3-43d0-b240-f15c76a63fa3",
"author": "Nataha Ambrogio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU390zhz7MxJgHJCjsNbmBTsTVJ0Zyfzeo9Z6PfDsc2iXicrA19=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been using this storage company for little over a year. It’s always clean. If you have an issue with anything they’re always quick to resolve.",
"date": "2023-09-07T00:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nataha, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a6d37960-24e2-4794-8a41-65b4f6a083b4",
"author": "Joshua Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBmu4gTD_nAALNPjJdTU7JXKmAqdxeuCTuhPQxWnlGa4EdIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Used this company faithfully for the last year.. was really kept up well and nice employees.. Dan is such an awesome person!! Would definitely recommend 👌",
"date": "2023-09-06T22:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joshua. We're glad Dan was great to work with! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73305a7d-96ce-49bc-94cc-a5d979fc39b2",
"author": "Charles Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgbk3UtU2mnJCkxk_dd6j_jv2SpMH4ad8xlDy0ay6fkPu4tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "very smooth transaction",
"date": "2023-08-12T22:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Charles! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:31:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3d9e876-accf-424d-8c8f-3b028e718f9e",
"author": "Jayson Walter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKp389VJQFZM1VhHN_NnUdL21yQXftbMTtSnRtWRBfDgsP31Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Extra Space Storage for helping me out in a pinch. Daniel got me in and taken care of very quickly. Very professional and courtesy.",
"date": "2023-08-01T11:37:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jayson, Thank you for taking the time to leave your review! We pride ourselves on having a quick, professional, and courteous staff, so we are thrilled to hear that you had such a positive experience renting with Daniel! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50eaa963-0d4b-4037-aec7-0840ad35da67",
"author": "Donald Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdljoM0azK4Ye4v6J_ElP0kzxP9Ma6fv_84oUJvkOtmd3q5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space was super easy to use and very convenient. My storage unit was clean when I arrived and they were very easy to communicate with. I highly recommend extra space storage!!",
"date": "2023-07-31T19:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donald, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 621-7068 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:31:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5eb8c416-fd3d-4bbb-b6b0-2c16dd7da7b0",
"author": "Andres Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8BizJgQ3SKH-4m8FcQKPvIWTT1nSBxzfTlLCRwID8Vld1pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was very helpful in answering questions and through in explaining the process and fees. I would recommend them to anyone looking to store their stuff in the Richmond area.",
"date": "2023-07-26T15:56:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Andres. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "71f9d591-c611-4b9c-bd25-a2985ebc7b8f",
"author": "Seth Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH7fbCDSXrBwbOcQmnpKueDRm0XtE-4ase5tE64nIYHcZpTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-01T13:35:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Seth! Stop by our office or give us a call at (804) 621-7068 if you need assistance or have any questions. ",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7e7ebb4-4a64-445c-8b39-678a8dd01669",
"author": "Mary Lou Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZg7wG_EuByXE24bq5fY6jq0jM4eRJz7EVZ8ezlhT-a3uKrlqo3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "My hat is off to Danny Korpal. From start to finish his service was top notch. When I first called in, I was a little concerned about how storing my valuables would work out. He walked me through the process and got me all set up. I now know I have a safe, clean, and secure place to store my things— and a caring detail oriented person overseeing my unit. Thank you so much for excellent service!",
"date": "2023-06-20T16:40:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mary. We're glad Danny was helpful with your rental process! We know our customers value clean and secure facilities so we do our best to provide that. We are happy to have you store with us. Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "17f736a3-5d45-4f59-bdd5-641ae452cc95",
"author": "Hollie Woodson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqfkc0wespJ9y-uH-yJ_JBk3bB6GY3QodhO8aMruIZ4d_nXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place! Excellent service! Have used 3 times, will use again!",
"date": "2023-06-15T17:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Hollie! We love to hear that our customers are happy with Extra Space Storage. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "938d36b7-aa3d-483c-9586-70877f568106",
"author": "Carson Box",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWEmI80mY89FQNlMELR--2udDqQa3DSoMv-c_sd--CMTqFHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel who runs our location is awesome! I’ve had 3 busses and a storage unit there for the last 8 years and never once had any issue that wasn’t fixed immediately. Running a small business out of a storage facility isn’t always the easiest but Daniel does what he can to help at all times.",
"date": "2023-05-19T16:51:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carson. We're glad Daniel has been as helpful as can be! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c310e23b-16ab-448b-89ff-a3a42bef70b4",
"author": "Larry Runyon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMEK4QjH_E-Txn4_xTJGlcg9XyPb9oq6dvoumH7bDW-6bWnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer for a long period. As situations have risen the staff has always been most hopeful in helping me with my needs. I have no reservations about recommending them to others.",
"date": "2023-05-19T11:52:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Larry. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "987938c0-890e-41c4-b0ed-18c4b889d037",
"author": "Slaughterbear",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmFzj5M2RK3frpv302pYKgxaQbUfYyPL2C5ixnwsva1-Mjyyk=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager is extremely nice and knowledgeable. They work with you on getting your items moved in and out. The only issue I had was a hill that was just a pain to get my small car out from. The hill however is not their fault and they have done everything they can do to insure it’s easy to use and safe. It’s gated, temperature controlled and has cameras.",
"date": "2023-05-18T15:09:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Slaughterbear, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5d28644c-b1a1-4190-b429-bf4b08080362",
"author": "Stephanie Herndon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtNQnnBkh6UyLCS_ac_uhWwY4iNFokuuE939Ro2sfUcVnwPVI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is amazing!!! He has always been incredibly helpful anytime I have an issue or need assistance! He made the rental process easy and is always so friendly whenever I call or go up there. The facility as a whole, including the units, is nice, clean and has everything you need to make your move seamless.",
"date": "2023-05-11T21:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stephanie. We're glad Daniel has been amazing and as helpful as can be! It's great to know you found our property clean. Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b6e7526c-c8f1-4e32-9e53-cddf59117a18",
"author": "Bryant Sumrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQN5IEm-hK2Oe4Eh4jAWkZQFAN9cw2Cv8P6AGymNruLfuIbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space was easy to set up. They were very attentive to any needs I had. They would even call me periodically to check and make sure my rental storage experience was going good.",
"date": "2023-05-11T20:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Bryant! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6000d68f-d997-4269-a044-4553b263f30e",
"author": "Luke Gergoudis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaJZtytX0RFfG4mwgLVz1pfRJtbLWqsX1OrTpVwLa2jU35og=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented at least 4 storage units over the past 10 years, and my experience at Extra Space in Montpelier has been the best of any. I feel confident that my property is safe and secure at this location. Access even late at night has never been an issue. There is a fire station across the street and a Hanover County Sheriff’s deputy usually nearby. Daniel (the manager) is responsive, attentive, detail-oriented, and efficient. Any request—no matter how small—has been dealt with on a same-day basis. He installed new roll-up doors on my unit prior to move in and helped keep my rental rate fair and competitive despite recent inflation. His communication and follow-through truly differentiate this location from others and remain my main reason for choosing this facility.",
"date": "2023-05-09T21:14:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Luke, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Daniel! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "4d9aa85d-6d50-479e-a608-f7a3122c8b74",
"author": "Nicole raine Holubik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPC23zup72bcBmsib6R5RErx4GsIuSQsKVk0TuRa4JGKK41g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had such a great experience with extra space! Everything was convenient and clean. Daniel gave amazing customer service as well. 10/10 would recommend!",
"date": "2023-05-03T18:05:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Nicole! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs and are glad Daniel was great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a1190d71-fba3-42b0-8a5d-0b305e572ef0",
"author": "Dylan Tate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTtiXBqwZdXvjVvM1S-QaBi6oumv11Q7OwKcKk0PKPZkQOMfnJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and as helpful as someone should be!!",
"date": "2023-05-02T19:21:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dylan. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7639922a-d87a-4fe8-b5d2-6439fd19cbac",
"author": "First name",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzErDnm0V91f6FPGgZRNM3mOw5ZM7LliFWLsJjK5e1QEuIpRE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-05-02T14:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76740c67-dac7-4346-a2e7-5f1a5079c839",
"author": "david Noll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiOpljdE4HtQIIaGG-ESPg6Ds12Ddm_gdz0Ivo6XfQ4qoDkJ1d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Daniel was extremely helpful and informative. Listened to our needs and concerns for storage and put us in a unit that was perfect.",
"date": "2023-04-27T17:29:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thanks so much for your review! We are thrilled to hear your experience was positive and are happy to know Daniel was helpful and informative! Give us a call at (804) 621-7068 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7cc8707e-9547-49cc-8d5d-9138d2864ad1",
"author": "Kevin Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjpuc5K1gPE3HRgIy1tgnESBEqNvdE_17rLQVM8-ofRTuRIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, super clean storage unit. It was very easy to start and end services. Overall great experience!",
"date": "2023-04-20T14:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kevin. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "be240131-d419-4f4f-82ec-61805e106671",
"author": "Bill Lanham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOeuMZIQIuIvXNBskbi3YPMTsPsGBh6LymbXqXbeZ0oFO-Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful in assisting us through the registration process. Highly recommend.",
"date": "2023-04-15T18:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bill. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "81a11bbf-d9cf-4714-bfd6-fabca131f4f7",
"author": "Mark Northam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuWZ8hnz7kPAlzsL7D4yXCmhP99VM6bWjLFjxWeb7DcIDHYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love it and the staff",
"date": "2023-04-13T13:25:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Mark. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "054f6311-758c-4046-80ae-1239fc2fd107",
"author": "S/V BlackSwan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZinlK_GP-FXPeAQRODwh9zbRfa6vvl1hetUymOisKdaHkig=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were extremely helpful!!",
"date": "2023-04-11T14:07:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, S/v! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "975676ac-9ae1-43e4-af9a-e845416e7408",
"author": "Dan Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDar9W0l9PFhSpDNDU5VkCJs88OP-0R9ZqtZFEZWqtrgi1gnKr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-08T20:01:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Dan! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "796a3347-a0c1-4e5d-a9de-57d5beae4bbc",
"author": "anthony kirk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-XRI4pqyo1wcjB2I6ubzNp3w1axmBkTPpM_MX_Lat0zG9VA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer care and always a big help",
"date": "2023-04-06T22:43:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Anthony! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.",
"replyDate": "2023-07-10T01:33:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d19a7049-5ca3-4bfd-944f-6b2d80c3a21f",
"author": "Kristin Flint",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsZpoEpOpjwfiiExHnT_YA7jabWjdGud4o3oBHIBNgqIa2nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Never had any issues, & easy move out procedure.",
"date": "2023-04-01T15:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 621-7068 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dde8b139-e339-407e-9cf0-1454e356f76d",
"author": "Jim O'Neill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsjxOT1yz9n8TwlurmK4AaMlMyii-hUYLKfqNsTyjSeyNWZw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very friendly staff. Easy to access unit.",
"date": "2023-04-01T13:13:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jim!Thank you so much for the positive review. We know our customers value accessible facilities and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (804) 621-7068 or stop by the facility! ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c7e65f21-a916-4e4e-9725-dab4ab14bd2a",
"author": "Ben Disharoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoISTAdaZ1nqwkOKfPgJQU5m_C3XKt127-Of8F-e0U1wxl1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve had a really good experience with extra space and dealing with Daniel at the location at Mountain Road and 295",
"date": "2023-03-30T21:26:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ben! It's great to know Daniel provided you with a good experience. Call us at (804) 621-7068 if you have any questions or need assistance with your rental. ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2d8d35d4-5ab0-4763-bcd8-9fe1e13c32e0",
"author": "Emmett “Eman” Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1ubOIFlhQyQkvTWIqzdo4qbILUyDMKByWP67-u6j4yie87EuBcw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-03-20T20:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Emmett! We're happy to hear you had a great experience! ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "715a5b63-2fef-4ac3-b1fc-443f7ab352c7",
"author": "Michael Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8m1BVVd0sOUnEgz8LGsDhulAW3lMX5bxa18VM2I0aNUyVig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kristie did an excellent job with my booking!!!",
"date": "2023-03-11T16:22:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thank you for your review. We're glad Kristie did an excellent job with your booking! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4bfe122f-5998-4c5b-a972-4975e1d2295c",
"author": "Kevin Adler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrQMzWMDMNxTNbvSOHaR82Kdac_23dqcyPFLpXn6d23lT92w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is amazing to work with!",
"date": "2023-03-11T15:19:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kevin. We're glad Daniel has been amazing to work with! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2c4cd9d-d09f-4845-9dc4-b5eccf092cee",
"author": "Patricia Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD7CHKeHf_eNa-RveSCr0539oe2L6kNjVk96YBDQCisIUOdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-08T20:23:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Patricia! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c06bb7b0-0174-4095-9ea5-1b6234e0dc57",
"author": "Ian Zimmerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYtBwQPBUP-tmwWVyTdO3k4IsowpPbMd0j15LBX0RAcTb8mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Safe place for storage.",
"date": "2023-03-06T14:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ian! We're committed to providing excellent customer service. Security is our top priority and we appreciate your trusting us with your belongings! As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "83d96a26-39a7-4066-890e-a70f08408565",
"author": "Katherine Devine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDgQ4QvBkvDyQak4McxQ4PLkBGSQ0UgolenLvw4_wCWrLGfEAp=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had recently been storing my things @ the Montpilier, Va location for about a year. Originally setting up unit I spoke with Daniel & despite my need for a unit being a bit last minute he was super accomodating and made sure I was able to have a place to put my things while I figured out where I was moving to. Anytime we had communication during the year between Kristy & Daniel it was always pleasant, professional & outstanding as far as customer service goes. Daniel even remembered at one point that my puppy had been sick & had ongoing treatment and asked after her health. They really care about the people they service & it shows! You couldn't encounter a better bunch of folks, really. I'm sad even, that I'm no longer living close enough to continue using the service but no matter where I end up, I will always recommend to the people in their service area to feel at ease storing their belongings here. There's no other best choice, choose Extra Space Storage if you're in this area!!\n\n*Thank you again Daniel & Kristy for everything! You both have been so wonderful & I wish you both such bountiful & successful futures(no matter what you do)!!💜",
"date": "2023-03-04T14:34:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Katherine. We're glad Kristy and Daniel both have been accommodating, pleasant, and professional to work with. We think they are great too! Thank you for choosing to store with us. Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "683d5d35-2f00-43f4-a2dd-dee71935c28f",
"author": "David Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiPoGMBGhuhRxYFeCXsMFNTfJC7Ek6N2JoMLp-M_rHxQUBBsGD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have been with Extra Space Storage for sometime and I find the customer service and care they give is of exceptional value. They make you feel like family and work with you in all situations\n\nThank you Extra Space Oilville and especially Daniel for always going above and beyond\n\nDavid and Nancy.",
"date": "2023-03-01T16:44:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, David! We pride ourselves on having a friendly, accommodating staff and are so happy Daniel was able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "faee7c21-726c-42ee-9a9d-1e6f0c6a75c2",
"author": "Billy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX75MEb2SgMpGrLSja1PGLDwnRrfxPqXhyR3l6jjQIn_dt0UUNE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience all around. Thanks Daniel!",
"date": "2023-02-26T21:29:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Billy. Thank you for the review. We're so glad Daniel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fae48c00-3cb2-4837-afcb-b717d572cf96",
"author": "Denise Mueller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwYP-nydOeMHvbP2ZqXjJxV5KSkQVWuZLsHpujYC5Qs6DUjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Process was quick and easy for my first storage unit. Daniel and Kristie were very helpful in providing details including insurance. Very clean units and great access to space. Locks can be purchased at a reasonable price. Carts are available to move your items which is helpful. Exceptional customer service. Would highly recommend.",
"date": "2023-02-25T18:56:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Denise. We're glad Daniel and Kristie were helpful and great at keeping our property clean! Thank you for trusting us with your valued items. Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a53403e8-b491-4a3c-87f1-57b78263e976",
"author": "Lauren Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKOI23PgjoQJ40ImWcL2oIL6CR8y-snBH6xp9eVyKIihyLkw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I checked out extra space storage today and finally got the storage unit I needed. The rates were awesome and I like how I could lock it in by paying a few months in advance! Danny and Kristie in the front office were extremely helpful and informative and made the experience very pleasant, and were super patient with my fussy toddler as we got our unit set up. 10/10 recommend.",
"date": "2023-02-25T17:19:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lauren, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're glad Danny and Kristie were extremely helpful, and informative, and made the experience very pleasant. Thanks for recommending Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "ca86b112-fda3-4026-8eef-8032faa0ff35",
"author": "Robert Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKshIgy_O_CnDTFJrv8Iob5rCiE15OrZ6l8PF-NmsynuaLL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-24T17:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Robert, we are so happy you had a 5-star experience with Extra Space. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ba51e43-b74f-4393-b007-408a00ac784f",
"author": "chris hamons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP045aRJxxxk92USSu7GNFBU_xC6rttVL8HfJIekW8kgT_6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just rented the 10x25 drive up. Great design allows me to back the truck into my unit and then unload it out of the weather. Very satisfied with my unit",
"date": "2023-02-22T14:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 621-7068 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "979f54b3-d7b8-4342-ba3d-d2a3e7fb4468",
"author": "Enlightened Exceptionalism",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6LKRlViBpIwZzIUEySH20KFRoTcFE7gZRU1nOmgoLWPQscOYM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service - Jack and Daniel are very personable and professional. The process is as expected.",
"date": "2023-02-21T18:39:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Enlightened. We are glad Jack and Daniel were able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1921149f-b289-434b-a1cb-fdd44ce5f71c",
"author": "Jane Mallory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLayMeK_i8j1FKLNmw8luAauNZNXnOiV9kqCDjyaonfBYq5Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kristie was awesome and very professional",
"date": "2023-02-08T20:51:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Jane! We are glad you had a great experience with Kristie. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "390dfd37-3108-4a36-a5a8-a85e2373388b",
"author": "Bill Foley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2sGKeXs9N-_YQOaqmIMXXkdZbom8GiafS8p-0IDcMLN5ssw=s64-c-rp-mo-br100",
"rating": 5,
"text": "3rd time using Extra Space in Glen Allen Va. and has always been a great experience; professional and responsive. Will continue to use in the future",
"date": "2023-02-08T10:23:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so excited to have you back at Extra Space Storage, Bill. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything.",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "342b62ba-9fb8-47fd-98d3-73d39d6941f3",
"author": "Rick Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyflEzFeYZ--gR3o2vMONF2DBTnDLWhwb9HqsZ5eV14Y6r2vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kristie & Daniel are great. Facilities are save, clean & accessible. Highly recommend.",
"date": "2023-02-06T23:03:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Rick! Providing renters with clean and secure facilities is our top priority. We're glad Kristie and Daniel were able to meet your storage needs. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "ed79e7a7-a60f-450b-909e-c488c659b6a2",
"author": "Jessica Knapp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAFKCNH6WAI-wSyC1TYfkIL_O44UJYeV1piBs5_vneYI9ONfY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kristie was very helpful during my rental process and made it very easy start to finish!",
"date": "2023-02-04T22:50:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Jessica! We're so happy to hear Kristie was able to help with your rental process! Give us a call at (804) 621-7068 if you need any future assistance.",
"replyDate": "2023-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "503674ec-0881-4b28-9961-d67eb441d13e",
"author": "Callie S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRyEFsOfB8OxQ6lZfVNVrxGJ6wvi6XF026LjBXrsHVnS7VZEW_PA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far, so good! They’ve made some improvements on the grounds since taking it over. The staff is always really nice and helpful. I spoke with Kristy today and she provided excellent customer service.",
"date": "2023-02-03T22:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Callie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kristy! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dac1a711-501f-4cb7-8c10-53f249691faa",
"author": "Julian Boulware",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLFlo8KRhKPatn6cueZMu4eVly_WcshoswkLYpZgM8UN7MonIa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-31T19:48:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Julian, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf5ac823-cbe3-4c6b-ae92-80be2ded4c6c",
"author": "Garrett Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLXON7aak_L7BUs9TLT8-N66eqoSO4WhlzQtMpewk7YtFSWWM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel and Kristie were great to work with. They found the perfect size unit for my needs",
"date": "2023-01-31T18:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Garrett! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Reach out if you need anything, please.",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee33583b-4f78-4e18-9dd2-47eb8625e926",
"author": "LB O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS_mlmxchJjWWhknaZCL19RxZrqkUImcCzm1cagLQVrsWL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is the Absolute Best !! I have had the opportunity to work with him on my storage needs for a few years and he is always there to help - even on the small issues. He is a such a Bonus to this facility and I look forward to them providing for my storage needs for years to come. Thanks for all that you do !!\n\nLisa Overton - Realtor - Oakstone Properties\nFull Service Real Estate",
"date": "2023-01-30T23:54:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the awesome review, Lb. We're glad Daniel has made himself available to help! We value you as a customer and are happy to have you store with us! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.",
"replyDate": "2022-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8b12aca-6281-41a3-97fc-267f911595e1",
"author": "Connor Overton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG_XGllcNd37ZvVCOZoHgdglmC-xkfW-FSsAGg7UUH1edTKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-30T22:15:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Connor. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a25d1af4-cb0a-4290-9c18-58ecc207d331",
"author": "Paul Drzewiecki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBE3urQdyRS0A5mmYG5JV5y_5DM8GWLOa4k4zFuOC96N8gIsJU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-27T19:26:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Paul. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d18cc03-3f39-49f6-85a0-f69a278c27e5",
"author": "Nikki R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkBet462GG7RHHwpUQXbwLwrw194vNZMvf63JNYNYRjmbpwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We rented a unit with an intention of only staying one month, but holidays, sickness, and life prevented that from happening. The amazing staff here went above and beyond to help us out when we weren’t able to get moved out in time and I can’t say enough good things about them, from the staff onsite, to the manger of the facility (Daniel) to the district manager. They are all so kind and really helped us out. Sometimes life is hard and you never know what someone is going through and when you are kind to each other, it makes it a little bit easier. I’m very grateful. Thank you again!",
"date": "2023-01-16T15:47:38.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "191b4a27-670d-4490-a0d7-b0f1ad71ab33",
"author": "Annie Laurie McDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgmRYxsw2Dp7UhhcxAMSZeH34pFwQ8Cvikca_8lY00Ou0GDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and easy to work with!",
"date": "2023-01-14T21:10:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Annie. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.\r
",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fced46d9-3726-4b89-9579-08d0aaacdc56",
"author": "Nancy Booth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLssf0mKt_5IKfwDOB0HfLqxEKsJYxcs9zvaYW-76KCR0uAhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and climate controlled. You can get into your unit anytime 7 days a week.",
"date": "2023-01-14T18:33:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nancy! Providing renters with clean and climate-controlled facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c9b3eee8-9902-4ab9-9f4f-7fe2ef6381e0",
"author": "Jill Eades",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnjhx8XrRin54XNAgaf-BLF5VEB0KfYM9d7usRqsZdGp7rJZ4J=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very smooth process! Happy with the condition of the buildings and units. Thank you!",
"date": "2023-01-09T23:02:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jill! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fa79485-a452-41cf-b07a-c950b47c5479",
"author": "Dominic Baah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK7xmu_zyzBw80Agcr77ve3vYZnMCoFyLFuTaWQrVLVsnp-Ui9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and conversation.",
"date": "2023-01-09T17:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dominic. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eef4b603-e005-4003-970f-cd56f86e0e56",
"author": "Jason Plank",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-0dK0qFgVdEQpl0uhkHfV_frPapYiRfHRV9h0ar9iFt_yQd0CJg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Facility itself is very nice. Staff has always been helpful. I had been storing my camper there for many years. New owners kept raising the rates. A new facility opened up down the road and I'm able to store there for considerably less. The manager of ESS wasn't able to match the price so I took my business down the road.",
"date": "2022-12-14T20:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "be384503-f20d-48d0-ad32-0aba84522ec3",
"author": "Michele Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNagKDLEk0MNSpGtXK8W-zLf5Ier_h2kGIYkMhhS5R3ZXh5nRwEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy access and helpful personnel",
"date": "2022-12-08T20:54:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Michele! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f06324d2-57cd-4659-92ff-6ed6c10c559c",
"author": "Rita Cave",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaFKt2JJ8Av--t47c5koBHyurkxjYEc4fmSe8ZN8lMxKubqPwU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-05T22:12:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rita! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef0a410-fbb3-4563-8d32-2717174d2b8d",
"author": "Zachary Andrew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVRY5Y0NIp-4bYohGmHD9ZwUKRfwGwxus36VyBHIaMe1nUDPfRgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Management & Staff! Well kept units and good location!!",
"date": "2022-12-01T00:25:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star review, Zachary! We are grateful for customers like you and are glad we could provide you with a clean and convenient storage solution. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45485dda-1599-4392-a477-66a69f011661",
"author": "Cheryl Timberlake",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUceGYSCbqZJZ1ZkxDn412c6zvQSkYdiGywDLXvqPAvUd2gIzFG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-30T14:46:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "87b23e3f-118e-4694-a7c6-233674dda96a",
"author": "Nancy LeFevre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlh1Qi8sHyvUok1TYmKwzxpnkiAcXvnEFVoCxbkmvaqWROO5euxw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Prices have gone up dramatically. Several times in one year to boot.",
"date": "2022-11-26T19:51:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is very important to our team, Nancy. We're sorry to hear you're unhappy with your rental rate. We'd love the chance to resolve your concerns. Please call us at 888-storage.",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a96d104e-aee1-4036-8a7f-9e774f2b6e1a",
"author": "King George Gutters",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRLzMn_JA046yELsDlzFMptk1HUGXxYr4mLaUo05XRy-ye07KU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is extra amazing when it comes to customer service, diligence, and exemplary storage options! The gentleman at the front desk was eager to help me and gave me all the information I needed to enjoy my new storage room! I will be recommending this facility to friends, family, and clients.",
"date": "2022-11-25T16:19:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi King! Thank you so much for the positive review. It's great to know our team was as helpful as can be. If you ever need anything don't hesitate to give us a call at (804) 621-7068 or stop by the facility! ",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c3efa8c-f184-450a-b6f9-36a718e1f84c",
"author": "Breanna Degroat",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKEKygWuEikDwNdUgetgrXxXKyftlY7wLheKAC9k5615Vc6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-24T20:42:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Breanna! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3b44ca7-c863-4058-875e-2f0f5b9585ac",
"author": "Nancy Disharoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL62E8wkwdCZ-h3hJCCARKmjbAC_erwCEp7a89uvLCW97Sf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel and his team provided great information and prompt service. We were very impressed!",
"date": "2022-10-22T21:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nancy. We're glad Daniel and the team were informative and prompt to work with! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c3d6821-cf2c-4bfe-9af4-5c6896b389a6",
"author": "Calundra Pendergrass",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFJcOXHM8IyZcZpYxEHkY3ATej1nm1JWv7umH-qvbVlv1uug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Knowledgeable staff and very courteous. Took no time at all would definitely recommend to anyone looking for a great storage facility!",
"date": "2022-10-21T20:30:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Calundra! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.\r",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b2ba956-48c2-448c-9a28-cc4c81e242bd",
"author": "Heather Deaver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC3ISKB2jv3P5Z63VQ-Yzc9GGwBNOPQoAaBpdpyitZ461Zrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Walk thru and explanations of units and needs. Great customer service",
"date": "2022-10-06T14:05:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Heather! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86fb5263-158f-43e2-afce-726aa4fee80d",
"author": "stephanie ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXel1l6z2_LdPlnInQSBNbrxheKYPf_86KmZbQZHIBgy-F_wLzMwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-16T17:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Stephanie! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f1eb053-f3ef-4cf7-9db2-c9bac3c37e2e",
"author": "Scott Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4dRURm6Nid-c0B2s968OkIuDrMbNkxX-aSE3illolBH51=s64-c-rp-mo-br100",
"rating": 5,
"text": "What really makes this location stand out is the phenomenal customer service provided by the Manager, Daniel Korpal. He consistently goes above and beyond from the day you rent a unit/space until the day you no longer need it.",
"date": "2022-09-14T19:15:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Scott. We're happy to hear Daniel went above and beyond to provide you with a positive experience! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da175ff0-2c94-4589-a4af-26721d579010",
"author": "Josephine Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEd0rRiULHKeQ8yCAE-TmCR6vXf63xSNLAYZSqPVFbx9369Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-13T16:49:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Josephine, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad2a3072-8dcf-444b-971a-9710293179f9",
"author": "Laura Louria (Laura L.)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2TaVThk-0KlT6bulnYwUSu7i4aM87jtPYkCphZk2o0iA5Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience at this storage facility. The manager, Daniel, was so helpful to us throughout our rental time. We are grateful he was there to look out for us!",
"date": "2022-09-11T21:31:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laura, thank you for your review! We're so happy to hear that your experience with Daniel and the cleanliness of the facility has been positive! As always, we are here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96b3c655-a27b-4d19-884b-bb3ecd1da00c",
"author": "Dian McConnel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnI7nYJZEfk7ddJDsV4EQ_f9ikfh_qNfZnHbpxfYhlxEqYWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel at Extra Space Storage on Mountain Road in Glen Allen, Virginia always provides excellent customer service. Does a great job of addressing any concerns l have. Always takes time to listen!",
"date": "2022-09-07T22:07:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dian! We pride ourselves on having a friendly, accommodating staff and are so happy Daniel was able to assist you! Feel free to call us if you need anything.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3b5001d-2d03-4b1d-bb34-d407d156c327",
"author": "joe pellegrino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwwxtSIxOeiYBH-LifuiHYll6wN3sMGLuc7hddXEgvXkXL-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is great. Very helpful. Reasonably priced",
"date": "2022-09-07T20:07:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Joe. Thank you for the review. We're so glad Daniel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0a4d79d7-6598-4ff4-a8e7-618aca4d9eb1",
"author": "C Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs9PrWhJXVfyg1mdFCNHaPJnmBZHAzhTVIS9JfQizs2ynoL9Q3fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was extremely helpful in keeping me updated from move-in to move out. He called me when a better spot opened up and I was able to move my boat to a better access. Highly recommend them.",
"date": "2022-08-28T16:04:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, C. We're thrilled you had a positive experience with Daniel at Extra Space Storage. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2c498f26-bfcb-4ddf-9d07-b1a98200c6f6",
"author": "Joan Trentadue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3OiK60QWOm1nf9UBJWfadLPTnfSaE6bmB3tO8l-dpl3jjXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is great to work with. He is very helpful.",
"date": "2022-08-27T17:35:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Joan. Thank you for the review. We're so glad Daniel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee035153-7824-4dea-affe-f4fa564703ef",
"author": "Mark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU0p2_qSnJ9Kzs5pz6xm5uWP6_Slt7wuQgLAssHswWjku9ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a well run facility and the location management goes above and beyond to help their customers. They even helped me move my furniture from one unit to another when I changed to a smaller unit. It’s really nice to see a business that is so customer focused.",
"date": "2022-08-25T20:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review. We're glad our team goes above and beyond to help their customers. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55cce483-8e43-4674-adb8-67efee5b9f9d",
"author": "Barbara Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVIIedhW__-LerVkoI9reocr0hYEC7UEoyLfPoHssQ-ToJ8P1n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and pleasant experience! Highly recommended!",
"date": "2022-08-22T16:48:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barbara, thanks so much for recommending us. We are thrilled to hear your experience was very easy and pleasant. Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40af0d75-4032-40c6-9079-97c2269a530f",
"author": "Janie Lee Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKewR6MNJVpHRsUJKQlmpiXZ0tYFHSNVbMyjwgdg0ARRnxp2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and secure facility. Super friendly and helpful staff!",
"date": "2022-08-13T19:45:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1327b1b5-54f9-4b82-922f-7718cfc9b499",
"author": "Christian Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCm-jFK01i6XtQWDJpaMLGSMbk_GNAypADBhgwYLilyMIMLDy6=s64-c-rp-mo-br100",
"rating": 5,
"text": "There aren’t enough words to express how much of a blessing Daniel has been to my mother over the span of three years. We finally closed out our parking slip and brought the family trailer home after trying to sale it. Daniel went above and beyond during that process. If you need a storage, this is the place to come if you want to be treated like a person and not a dollar amount. Thanks again!!!",
"date": "2022-08-09T21:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Christian. We are glad we were able to meet all of your self-storage needs and that Daniel has been a big help! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "2cb72284-9f56-4190-840a-c92e94f76767",
"author": "John Maurer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVpZ2o3Qze-Ed0BgPQ0H4k4f_DyNPmoOnOn_TX7xHKZPXQL-UC=s64-c-rp-mo-br100",
"rating": 4,
"text": "Daniel the manager was great to deal with. Corporate raised my rate almost 90%...so I switched away.",
"date": "2022-08-09T00:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for the review. We are happy to hear you had great service from Daniel. Please call us with any concerns you may have at 888-storage. We always want to help in any way we can.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0ccb90d7-064a-4dae-868d-d4afa79dc7b0",
"author": "Lisa Potochniak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWPu_d5Vv2lCOzaaMsDcyFJgMN6wCBD7l9iFFCmjTcgvjd3kwlTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am a long-term customer in Montpelier, VA 23192. I have had excellent service! Daniel, the manager, has been more than accommodating. The facility is clean and secure.",
"date": "2022-08-03T18:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Lisa! Providing renters with clean and secure facilities is our top priority. We're glad Daniel was able to meet your storage needs. Feel free to reach out at any time at 888-storage.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7ac61ec3-dcb6-4604-b5cf-c0c3f6c956ad",
"author": "Mavis Manns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrfw9MQZ_OfvMyU5U9oTZv5jSEtNTtp97gpjptsPFgop7rfEL7Ww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was super clueless about anything storage… but I remember when I made my first phone call to this place and Daniel picked up he was super helpful and made it to easy to decide which storage place I want to store our RV and our household items… he was always available to help with my most basic questions and the place is clean and proficient. Thanks Daniel and your team for making my first storage experience less stressful and more easy and enjoyable.",
"date": "2022-07-25T12:20:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mavis. We appreciate your feedback on Daniel and review of our Glen Allen, Virginia Extra Space Storage location. Please let us know if we can be of further assistance call us at 888-storage!",
"replyDate": "2022-07-10T01:35:14.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5bf279e6-18c8-41fb-9755-31fcee676511",
"author": "Aasha Manns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqxk9PPVdnB1wkwf3M9xvYVP3ab6SJ2ZS5YE4mOdJ5tKSSAhHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Probably one of the best storage spaces around thanks to Daniel and his excellent service and care for his customers. My family and I were looking everywhere for an affordable place to store and Daniel was a huge help. He called around for us, and truly had our best interest at heart even when we were looking at storing in other locations. At the end of the day we got a great space at his location and couldn’t be happier. Thank you so much! 🙏🏾",
"date": "2022-07-24T14:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Aasha. We're committed to being your go-to stop for all your local storage needs! We're committed to providing excellent customer service. We're glad Daniel was a huge help, called around for you, and truly had your best interest at heart. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c77dc796-2a17-4a83-9a40-f5e45d7354a1",
"author": "Claude Arthur",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ67qMbpWI8clh7YnAEMa5kw7L-P_469Gk2nBIcj6241qu0yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-22T16:58:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Claude, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e5ce94e-095b-4f62-822b-7cb053ebca6d",
"author": "Jean Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRSJxsRwbaJcWU693D4H29BUdG5ayHQqH6TF-jildQLLKaXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love the staff here! They are so friendly and extremely helpful! All of my questions were answered and everything was explained to me!\nI will definitely recommend Extra Space Storage to all of my friends!",
"date": "2022-07-11T03:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jean! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2023-07-10T01:35:14.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eaaa9ec9-b9a8-4147-a29b-e2b0486e068e",
"author": "Christine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbItBd5LgOTpEov57zr-eqQ3Qm9B0Faj1c8ha25d-DfYBdyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and well lit. Excellent customer service from staff. Highly recommend.",
"date": "2022-07-08T18:12:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Christine! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2518a39c-4e34-46f7-b71d-9f031adb56e9",
"author": "Jason Maze",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_hf9przpMl3OxGgx_5-wr4NBArCcxGcR9gjFek0ANkxMAQvgOsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-07T16:46:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jason. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29a2fbff-ca65-4416-bc20-b1b593dd22d5",
"author": "Jennifer Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVKKPJmO29YKJQHmNjG4Ph3bSWiCStjPL7bv-52F6T_rnM-Q5aL=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve had a great experience working with the staff and enjoying safe and clean storage spaces. We have used multiple size/style of storage spaces at this location. We found it to be a very friendly and simple process to make changes as our storage needs changed.",
"date": "2022-07-02T18:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jennifer! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a36520bb-f07d-4a7f-8cb1-53bbddc56286",
"author": "Tyler Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_CVEwMY0bmGM-mXk0yhcsWt8jvyJtuFaJW_DvRNqfDdsUuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I will say for my first time using storage I was nervous about it, but it was easy process to move in and out. The place was always clean! They were super friendly! Great service!",
"date": "2022-06-30T14:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tyler, thank you for taking the time to share your experience with us. We're happy we were able to provide a smooth rental experience. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c42426b5-93e2-4420-82a5-97d25b2bcfa3",
"author": "Denise Carpenter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrVte4l9N5bhDxtWclrNqL-b96MUk5SIG54hsRiObYzHzYWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, fast, easy, & convenient!",
"date": "2022-06-24T17:26:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Denise! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "878c721d-8c1f-48db-9436-3caf7d7c56ee",
"author": "Corey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWju6WQsrwG9esKI5LoIyJuqKBbsLWXxuoEcysYDl1u8BdHOJ9Gw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-23T19:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Corey! We are grateful for customers like you.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9c23797-7d27-434d-80cf-49fe1b67dbe2",
"author": "Andrew Vaughan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCbcIQ1v6GFP0yvhA8mLkIK1SYcAXgiHJ0ULJZn5VH_0Dpaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-21T14:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Andrew. Call us at (804) 621-7068 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d59d22b-0667-4704-a016-89f3b03c73fd",
"author": "Sandy Barnard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3phMG-snl3pRSbD7NDVgy46jSJfZpv936K5WsWutueHFXJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We Had a space there for approximately four years. It is well-maintained and secure. They were never any problems",
"date": "2022-06-08T16:57:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Sandy! We prioritize providing secure and well-maintained facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b27d17eb-f152-4995-8ecd-130e6ab6818c",
"author": "Lynne Mcafee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZmoFGlc7cNOczoHc_gvBhlnazDSRXCpNnnoXep6SXJzpsWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "What makes this place so great is Daniel who is the manager at this location\nWhat customer service he gives you\nGreat personality\nSuch a nice clean place as well",
"date": "2022-06-06T13:17:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lynne. We're thrilled you had a positive experience with Daniel at Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "aece80a5-b73c-4f5e-abe7-134865283aa5",
"author": "Julia Girard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEgsiIWz9Rp-VZnBF5r2Zv0-l8162xh6BEw4SoZa1oq1OTZM4tRQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Reserving a Unit was quick and easy, move-in and security was well explained and we had no issues during our rental. The facility was clean, well-maintained, and we very much appreciated the dollys/carts provided for our convenience! My only complaint was confusion about where the Office was and the hours of availability during our move-out. Luckily we were able to complete that process virtually instead.",
"date": "2022-06-01T15:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Julia! We're happy we were able to provide a smooth rental experience. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3fe1b416-31f1-499b-9d33-80d6604779d8",
"author": "Jonathan Baum",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxbdzVCVTKcQOMKuok3clTC5l-q0Pj53lMV7nDjOPpUlQF_04x=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T16:49:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jonathan! If you need any assistance the future feel free to stop by or call us at (804) 621-7068.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64d591fe-e2ec-4554-8112-edcc09efb8ba",
"author": "sophia childress",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQma06a1wFWtIRSbdQpz9dZ693s5NQsdMsORp4mQNkgYimxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was great! Was able to accommodate all of my needs. Great pricing! Easy access to the interstate. Would recommend Extra Space Storage to anyone that has this need.",
"date": "2022-05-23T23:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sophia! We're happy Daniel was able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "f3d5a566-68db-4b0f-a391-528bc135f44b",
"author": "Sharon Stauffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_sNL1Vuv_SIN9Z4VsF13_WcNY5HzUapwHEDuOlf3JdAlOfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "They came through in a pinch. Last minute needed a storage room and was able to do everything online. Got a phone call from the site manager to make sure everything was OK and a way to contact them if needed. Would highly recommend.",
"date": "2022-05-16T20:12:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Sharon! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d257f1c-1aad-43ae-ab17-6180de7c6826",
"author": "Jill Sims",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhOM1-CU5U8gg4YLdFTYODjwcHYOJUAFkwbjxHLITn_m99Pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place to store stuff!!! Clean and well managed!! Daniel is always helpful and kind",
"date": "2022-05-13T17:47:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jill, your kind review is appreciated! We make it a priority to provide clean, well-managed facilities with helpful and kind staff and are so glad to hear your experience with Daniel reflects that. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f4083456-5ec1-4e22-86c9-aa359dab93ac",
"author": "Angel Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPUwScXhM1yhV6cNAYxUZ9UuKKlXb023ek6DriO19qlCpsvfKS=s64-c-rp-mo-br100",
"rating": 5,
"text": "I LOVE THIS place!!!\n\nHaving a recreational vehicle to store safely (even outside) is hard to find. Extra Storage had multiple areas for me to pick from and priced so reasonably, I couldn't pass them up! They are conveniently located and I can't say enough nice things about the staff at the Glen Allen location!! So personable and very professional and accommodating to any of my storage needs! This location exceeds the limits for their clients!! I would highly recommend the Glen Allen location for any of your storage (indoor & Outdoor) needs.",
"date": "2022-05-11T15:53:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to share your feedback, Angel Williams. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "d5a91182-8103-43c8-b50d-7240f8ce04fc",
"author": "L Gore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVN3-wem2r9iVRuhXOn844B5pCq2e-RyA0KyJ6nRFL4jA3_Eyg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This will be the 2nd time during house builds that I have used the facility. Daniel, the manager, is top notch and goes above and beyond. Our move this time would not have worked without Daniel’s help. We are grateful.",
"date": "2022-05-07T16:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review. It means a lot to our team, L. We're thrilled you had a positive experience with Daniel at Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b1182188-b793-4e8a-a9c0-562cec590e67",
"author": "Eric Mungo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCLlXTGIWErl84jwwgleMFBXf0XUO5S7zoGtskRoAvZYmVkXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel did a very good job helping us find the perfect storage space for our needs. He took the time to show us units of multiple sizes and units with and without climate control. He was just an overall friendly guy. His A+ service reassured me that I picked the right place to rent storage space from. Thanks!",
"date": "2022-05-04T19:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi No Satoshi, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Daniel. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab75921b-93d3-4d99-a1c3-5b3a17574079",
"author": "Amy Cauthorne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZPCjJyblHfgYmMDK1xPmSV0eBangFciq73mCOo-UL6BaGwf9i=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T16:31:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Amy! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T01:35:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c03464f6-65ea-4c9c-9115-b969c82b6f8a",
"author": "Sylvester Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNMli7n6Ws3jzDIB1V2Ia2sfkdtjQ9RI6DkYUpRoui2ktkoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T18:22:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Sylvester, thank you for your positive rating! Please stop by our office or call us at (804) 621-7068 if you have any questions.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b602540-be4b-465d-ae24-3c97ff0496e4",
"author": "George McCloud",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNeLk9jVOoxx_TOjGoOiecl51CnnvO0Wz-zAsbA1s68kZj8KuI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and storage facility. Daniel was awesome, helping me get a unit at their facility for the best price I would definitely recommend if you need storage space.",
"date": "2022-04-18T17:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello George. Thank you for the review. We're so glad Daniel could meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d9639877-a720-460a-a65f-1b99a7df8d74",
"author": "Emma Meade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLP6_Ffb_fqSfTtcrNjEXHgWKVgB1k68JAIUBRYNjBz4b2d_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel has been a huge help to our family finding affordable storage solutions! We moved to a bigger storage unit at a great rate with no problem!",
"date": "2022-04-09T18:18:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks so much for the positive review, Emma. We are glad Daniel was a huge help in finding a budget-friendly storage solution for you and your family. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "073b77d6-002d-4f06-8e19-f38ab0d4ca89",
"author": "Cary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBLcke4Y1Bi3aPnPSJ-Gorkh2i4dKmzMw7125vUM7h7GmjHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I run a small business where storage is a necessity for bulk items. The staff here is amazing. I've only been a customer for 6 months now, but don't plan on leaving.",
"date": "2022-04-08T19:04:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Cary ! Thanks for the positive review, it means a lot to our team. Please call (804) 621-7068 if you have any questions about your rental.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1adae83e-4c1d-48eb-9853-04fe38d21533",
"author": "Andrew Burton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJK96TsuXA6lTMM25rqWuH79U8--lvdvBbvdmGNiOYyfXQpyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-07T01:59:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andrew! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ac5a7c7-96bd-4b53-ab69-cbf8e3f5f225",
"author": "JB Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWtF4AnriefLqZM44vFZKOBgq-wVD6bnH6BtKIEjeBduaxppoo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Climate control!!",
"date": "2022-04-05T00:11:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jb, for such a great rating! It's wonderful to hear you had a positive experience with us and that you are enjoying our climate-controll feature. We want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 621-7068 if anything comes up!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82ed03f5-4998-451b-b76d-c8daf015f20e",
"author": "Alison Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnskIAWc_otFSdIrGljyhY2kVKOqz7YZl8JGOrgezqKW2lyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dan is one of the best people I have dealt with in a long time that works in customer relations. It's is never a headache when dealing with him he is kind ,compassionate , informative, he remembers his customers by name ,he is honest ,and sufficient. If I had to rent another space again in the area I would not hesitate to call Dan. Thank you Dan for making the entire experience from beginning ,to making payments, all the way to moving my stuff out a piece of cake!!",
"date": "2022-03-31T16:28:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alison, thanks so much for your review! We are thrilled to hear your experience with Dan was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (804) 621-7068 or stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "09d6831f-c746-435c-8220-ff6dae4d043f",
"author": "Leane B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3Pd9JbGjN4phjH001_h-6EMTgrVVvt-cunhAIZczHJ3_YCdye7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first time having a storage unit and it's been a great experience. I don't normally leave reviews but I'm just so blown away at the awesome service I've received - especially from Daniel. He made the process so easy and clear. My stuff is safe and I never have to worry about a thing.",
"date": "2022-03-19T15:21:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leane, thanks so much for your review! We are thrilled to hear your experience was great. We're committed to providing excellent customer service. We're glad Daniel made the process so easy and clear. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "ac91c465-67e8-4e93-8be6-163fc9cf93c8",
"author": "Faye Reidelbach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5uLga4amB4ZvBWFidHWQMIaWUuXq5FMjHGhL5jIu6HLbnsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-16T14:02:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Faye! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c64ccd6e-ecf7-4407-a075-b318562001df",
"author": "Jay Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7RN0PQBzXTOilMuwKJQNj-q0Ou14tCZhC_tpoD8i5UXlFtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-28T02:11:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jay! We are grateful for customers like you.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fcb45be4-aaec-48e5-b3ee-99189847fa78",
"author": "Mary B Secours",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMJ1TbLmSKx3CFWLSg0SlFwjuET4CrnSZUHtXpC96efK8VMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel was so helpful with my rental!! Excellent follow up and follow thru!! Very professional and exceptional attention to details I am very happy with my rental experience!!",
"date": "2022-02-27T01:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mary B, thank you for your review. We're glad Daniel was so helpful with your rental, very professional, and had exceptional attention to detail. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35b5d4f3-1bdd-49b4-af4e-e6852f860a3b",
"author": "Jenna Ham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAy5LZHSLZ6eEJNr9NXl9Bb4ABYY9G9dyre9YxKiVxd5xj6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dan was extremely helpful and professional during our move in at the Glen Allen location. We had an issue (completely unrelated to him) & he solved it quickly & easily for us!",
"date": "2022-02-19T19:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jenna, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Dan! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb3fca52-b8d6-4eb7-9c39-24991c114c06",
"author": "Matt Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHttON-jL7GMt4q2T8mL0QKNituiwc8ko9Wgg9fVw4H436XQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a fantastic location. It is always clean and organized. Daniel is very helpful and is wonderful to deal with.",
"date": "2022-02-18T22:02:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, Your kind words are appreciated! We make it a priority to provide clean, well-organized facilities and are so glad to hear your experience reflects that. It's great to hear Daniel was very helpful and wonderful to work with. We are here to help! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "360d4ff2-1bec-4e22-8749-f25594a81d9e",
"author": "Dwayne Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu-SnNQedCC219tDck5g_42shhMK78xZGMIQgP-3_2d-e1HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-17T16:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Dwayne, thank you for your positive rating! Please stop by our office or call us at (804) 621-7068 if you have any questions.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9546e492-e877-4822-bd50-0aa17e322a48",
"author": "Salvador Guevara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjJaouE2fC7NgrSiktyNosrU0PXX00VPgXPgMQo-pMm8RiX9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean storage, well maintained and office staff is very helpful, patient, courteous. They work with you to find a space that will meet your needs at a fair price.",
"date": "2022-02-11T23:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Salvador, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c8c386d7-0a45-40f2-acf0-bc1017a7ed88",
"author": "Theresa Bell Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5itnOCB8gX4_M3dNT1RCAXJ_MVT-DQJZ_lR0JNpq8Zxb4B225=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel is an excellent communicator, fantastic Customer Service and knows what he’s doing. Thank you! Made moving so much easier!\nStorage facility was always clean, and well maintained.",
"date": "2022-02-04T17:25:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Theresa Bell, thank you for your review. We're glad Daniel is an excellent communicator and made moving so much easier! We're committed to providing excellent customer service. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "691dd021-1549-41d3-afee-df24310b77d4",
"author": "Amy Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkPqNNXR8yfi1-6b4k8utxPXurJmNCpz3pubQsM30pqqJP3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful and accommodating! Would definitely recommend and use again.",
"date": "2022-02-02T15:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review and recommendation, Amy! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4be1b3aa-1f39-4095-a1a2-2ca595fc9bd2",
"author": "Samantha Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXSQYuBAMcdJn_E9NsM-Y6yAHVElVqMvh0cu5jZsdU1lA8kQI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was contacted within minutes of signing up with a personal call to welcome me and assure that all my storage needs were met. David was accommodating and informative, and went out of his way to make sure the process went as smoothly as possible. Grade A customer service, I’ll be sure to recommend these guys in the future.",
"date": "2022-01-23T00:59:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samantha. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with David. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7737d7a-c9f3-4d69-9802-a3acb95039aa",
"author": "Margaret Maino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZDoUdvmM393k0uOhpDRv4uwoZC_2mjl8Cn2z0EywjJZSBgg=s64-c-rp-mo-br100",
"rating": 4,
"text": "I had a wonderful experience. My son was moving and he had rented a pod but as the moving progressed he found he did not have enough space in the pod. So I called Extra Space Storage at 2:30 in the afternoon and I was signed up immediately. The gentleman was so nice and efficient . I was so frantic about helping my son and Extra Space made everything so simple even helping me sign up over the phone. Thank you",
"date": "2022-01-16T02:01:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review of our Glen Allen location, Margaret! We work hard to keep our facilities safe and clean for our customers.",
"replyDate": "2022-07-10T01:36:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "592519b5-68e8-477c-a2b5-1ab8f96a20e6",
"author": "Fran Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhCwxgALgkB3Sy8yvPA6QGBxW2CJqZ4bfr9PieeDVhYYo8LZIE=s64-c-rp-mo-br100",
"rating": 4,
"text": "Yes, the space was easily accessible, clean, and secure, but I have especially appreciated the assistance of the staff. My mother passed at the beginning of the pandemic, and everyone at the facility has helped me safeguard her special items while I, myself, have been a continent's breadth away.",
"date": "2021-12-18T22:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review. It means a lot to our team, F! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "db1b2556-db30-471d-9aeb-573aca15e5e8",
"author": "Shawn Kwarta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV27AMUtkPJ-m8PF_GfelRv1KOXNDBzlSV5QFUDQZ-cSycPRPc3=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at this location, David and Daniel, are friendly, helpful, and overall made renting a storage unit a hassle-free process. The climate controlled storage unit area is also very convenient. 5/5 would recommend this location.",
"date": "2021-11-24T18:26:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Shawn! We're glad David and Daniel were friendly and helpful. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bdcdd2aa-ead6-4c94-a9eb-5c0ef2e970ef",
"author": "Lamont Dorsey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcnsK9Zg2JBA7h30bVnMc0gKusx_wGB7ADu7Wn02v6Pc1GP1Uc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-22T18:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lamont! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a535017-f295-43ed-8e53-efddee2e918c",
"author": "Stephen Uchmanowicz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW3fzdffgDRJNtW10B7iGao0oQFwhIa1cEq8efwveznTTz1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful during a difficult time!",
"date": "2021-11-13T15:54:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephen, thank you for your review. We're glad our team was able to help! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c267b1d3-6de8-44a2-89d7-f7ff9bd160cf",
"author": "William Koehler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhWPzWEafgkbGNmEOOmTkQi5SCMJnoZRCCi8EJaGKyhy9MCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Attic at the Glen Allen Mountain road location has been excellent. The premises are neat and orderly. If any assistance is needed the manager -Daniel Korpel- makes sure I'm taken care of. Daniel is always pleasant and mannerly.\n\nBill Koehler",
"date": "2021-11-11T19:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi William, thanks so much for your review! We are thrilled to hear your experience has been excellent. We're glad Daniel Korpel makes sure you're taken care of, is always pleasant, and is mannerly. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8eafd460-668c-42ab-9f2c-4d4fbbb5e57c",
"author": "Sarah-Jane Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiEL3ZI0syLNJ7h3KCXOgp2hRHM79ApKkwHAyM2gf9seQM1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phenomenal staff , clean units unbelievable .",
"date": "2021-11-05T14:22:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sarah-jane, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "747d84f4-99ca-4a1d-93ff-b5af8b42105d",
"author": "Moosehead Hills Cabins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXu1TEwDA-GIVqvbcuzgro_6tS48-htJKEK4PPuuyEe8cMqGoz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dan and David were both so helpful in getting us set up with our RV storage. They walked us through the contract and made sure everything fit our needs. We have done business with them before and will again!",
"date": "2021-10-29T14:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Moosehead Hills. We're glad Dan and David were able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c47d0b71-2eb3-4095-9286-2bc05493ed89",
"author": "Kevin Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMSvKimU_VtF5V7IwrdNj3WN9xWmAX1lOxHS_M4hDhpCcBQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is a stressful thing all on its own, you don’t need additional stress with the storage of your belongings. Extra Space Storage on Staples Mill Rd made it as easy as it could be! The staff was very efficient and courteous. They speak to me by name when I’m there. If you have need for storage, I highly recommend this location!",
"date": "2021-10-14T19:23:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We appreciate you taking the time to share your experience with us, Kevin! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21850f5d-1487-4153-a27e-24f30ca212c0",
"author": "Sara Conner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiKjETaY8-0KZOkth6Sig6HVEJjKJN99NEvrR95KrAsd2c-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-09T19:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sara! We are grateful for customers like you.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73b8daee-1961-424c-99a8-d46c03cb75ad",
"author": "Mtnvibes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdiKX6lDUwztCkZkr2aaz5Co8JiU8fPJtKbtE6Jy_AQU5da6M=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Site manager is there often and very friendly and helpful. The location is great and safe. Storage units and areas clean. Well kept area. Great prices.",
"date": "2021-10-06T21:48:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Chris! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "4df680fe-52b2-4fbc-9068-8c3282082767",
"author": "Adeildo Guerra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRQ2wwwvmQ8OYa_ZERHjpoR02WRitTRDOx6jnTQLhsw_kP-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-05T17:50:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Adeildo! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1421f9bb-cf77-4e53-b966-5ebc7fd979d3",
"author": "Parisa Najimi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmaitnrpjB6AJnPUvXKIBv-7n6UBMB9qpgGZkJgnCGWVFOglkg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful staff and very organized. David was so helpful and explained everything in order to me.",
"date": "2021-10-01T22:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Parisa. We're glad David was able to help! Our team is here to serve you, so give us a call at (804) 621-7068 if you need any future assistance.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6c41b56b-be58-4d6f-9122-90fa9b1f4dc2",
"author": "Eddie Babcock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhXnNn_zE1LHE6wqg_yPOF4G26Ae_twqkYeOdsowZirRgBQZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "David and Daniel really went to bat and helped us find a solution for our short-term storage needs.\nI highly recommend them for your storage needs.",
"date": "2021-10-01T20:41:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Eddie! We are so glad David and Daniel could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c3f96ec-3d18-477a-989f-457c1a34e9ef",
"author": "Helen Hess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2srDBVXWxT4ea0M2TB6zAa8K3l9Mg0HayF8NBpg3gj6KFXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-17T00:20:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Helen! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "248a9287-c090-4a3d-86c7-194957852663",
"author": "Ken Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6Q5i8ssFOgduPEwaerg6Ca1aDl5ROZGqWmAWN38NaBG0y1Cqq=s64-c-rp-mo-br100",
"rating": 5,
"text": "A very friendly and efficiently run Storage Facility.",
"date": "2021-09-13T21:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Ken! We are glad you had a great experience with us. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a7f18fd8-b933-4244-a5f6-0cda66277faa",
"author": "Nancy Maritato",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMGTUboeSDh3UhlAJeW_xoZ6a11JJaJco27tXBG1-f_yfYfyI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-11T19:25:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Nancy! Don't hesitate to reach out to us at (804) 621-7068 if you ever need any assistance.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53b67175-88bc-4e47-9337-563705fd95f9",
"author": "Crinkle Cut Porch Junkies",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3DIzUE7vHUoyLQOG7idfM-RqDzdk4oaCk6okl-5C3KVwWDM8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel and his staff are always friendly and knowledgeable.",
"date": "2021-08-29T16:15:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Crinkle Cut Porch, Thank you for taking the time to leave your rating! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Daniel and the team! Stop by our office or give us a call at 888-storage if you need anything in the future!",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b3d78c4-67f5-4ec6-bf9b-ddcbeac8e7cb",
"author": "Jon Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrNlzrQwrOmnIjeveM8rT61Ovlgbq28q4A_qc8BfTKVO6nnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel and david always go above and beyond my expectations definitely as chill as can be these are the two guys that you want in your office",
"date": "2021-08-26T15:26:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jon! We are thrilled to hear that Daniel and David take the extra step to make sure you had a great experience! Please stop by the office if you need anything or give us a call at 888-storage.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70e0cc4f-7755-4314-81d4-7e9425d7aedb",
"author": "scourgeclaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz9-WUz20R8c9p3MRxeq2OhZP6CD8C-AnzYe3mH4E2fohIQig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage services. They got me in short notice during the peak of covid craziness and I never had any issues for the year that I needed storage space. I highly recommend to anyone needing storage.",
"date": "2021-08-25T20:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Scourgeclaw! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 621-7068 if you need anything.",
"replyDate": "2022-07-10T01:37:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b57b5ca-2be1-4d16-bd91-8ea08aaf5066",
"author": "Jacquelyn Linn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-hou2qmo1h09haxLZjkmXR1ZKUoZWs-gTgTdJ2GEvcqZcyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always awesome customer service from the GM(Daniel) and also David! These two are very serious about their business and customers needs. Very refreshing! I thank them for their hard work and dedication they give daily. I will gladly continue doing business with Extra Space.",
"date": "2021-08-24T14:54:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Jacquelyn! We're so happy to hear David and Daniel was able to make your rental process hassle free! Give us a call at (804) 621-7068 if you need any future assistance.",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c753c93c-1ebe-4712-9d2c-94f7b9ae4fb1",
"author": "Mandy Zhou",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfQzB7QjXIMRc237BT-b55WOg_Bagnai2Y6MapcKU9AZMloYfA1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice storage place with temperature control and amazing service! Daniel and David are the best!! Overall great experience definitely recommend",
"date": "2021-08-23T20:44:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Mandy! We're so thrilled you have had a positive experience with Daniel and David at our Glen Allen Extra Space Storage. Please don't hesitate to reach out if you need anything.",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e914e6ff-9017-48a1-a4d8-1f0c4e868f6c",
"author": "Roy Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-MvVOiAMWl9Pubdpl1_caVvXEY6FpBUKMHi-k1KzOIslOJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guys at extra storage space were unbelievably friendly and Helpful is . They advised us on what size unit we needed\nand what boxes were available for us , They also had the tape we needed for tape and boxes. The unit was very clean and in a climate control room . I would recommend these units to anyone who needs a storage unit.",
"date": "2021-08-22T16:15:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Roy. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions by calling 888-storage!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "47155ec7-b2ca-41ba-a75a-caf1d70273d6",
"author": "Josh Kegley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj1BoutiSLMHh3q8cerctIDU4bybp-2RyiG6hP1F7oePYaAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone is so nice there. They really look out for me and my stuff.",
"date": "2021-08-21T03:44:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Josh! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! We're always here to help at 888-storage.",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ace1b849-46c7-4b5d-9f63-d9d0e5f3ef95",
"author": "Jesse Keys",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvCr3sfFY43ds_7AxtyjrGP_q4NFECraI4qay9mLOP0-r68g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic team . Very clean and convenient location!!! A++ even has the space to store our vehicles",
"date": "2021-08-19T14:40:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jesse! We think our team is great too! Please stop by our office if you need anything by calling 888-storage!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "41b417dd-f623-46f4-bf11-6ada6baceb41",
"author": "Benjamin Worden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg1TGO0zkxSskrqjwFZyRiQD-WLBwG6gNay5LMXmJXyPQ3Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-17T20:38:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Benjamin, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47e50e6a-5684-4aa5-acac-bdd1b980815e",
"author": "Neona James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg_64iTNZOYeuttsGe1EvyV2YwqXG7HIqx7sgWTLRt3Alzl2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been using this storage unit for over a year and a half now. I have been quite pleased with the customer service and support from the two gentlemen that work in the office. I definitely will be continuing my rental units at this location.",
"date": "2021-08-14T15:10:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Neona, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to keep providing positive experiences. It's great to hear our local staff has been pleasant to deal with. Thank you for recognizing them! If there is anything we can do for you in the meantime, we are here to help and can be reached at (804) 621-7068.",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5216a436-c491-4e90-9d6e-cb43e2370a2f",
"author": "Helena Renee Christensen Pillow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXol9cGrQ0rHah9tAEGGyvfLsaUwnw7jMfLELP4sHIokvc8bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "David and Daniel were awesome helping me solve my storage needs.\n\nVery personable, informative!!",
"date": "2021-08-13T19:19:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Helena, we are the storage experts and are so happy to hear that David and Daniel were there to assist you. Thanks for choosing us as your local storage provider and for the 5-star review!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7981640f-2b28-4bf1-a780-84c71280ceb6",
"author": "Andrew Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbXMxWuNvAfBdurW7vDmKpFj43C35UkDiKVz_nHg3UZ3qNnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-08-13T16:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Andrew. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de5b38c0-fe7c-4fbf-90d7-45d5a2eba584",
"author": "Mason Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrmMZXmXT05wgI3A5VaPehtGwLEZ5_gCw5EA-zYQLRh5vzxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daniel and David have always been accommodating to our business needs.",
"date": "2021-08-13T15:22:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mason, thank you for the 5-star review! We are always happy to help.",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74938771-716c-4047-870f-e3226c6e77c5",
"author": "Mike Damrath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNfb7fCM1N2-qO_dPlGpem_lSl2fVzIaRHYwv3BuZwXmpFcnFf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. The team was always there to answer questions, even when closing our account. The storage unit was clean, air conditioned, and dry, with ample carts always available. We also took advantage of their free short-term truck for moving a few extra things into storage. I could not recommend highly enough.",
"date": "2021-07-31T20:23:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "068872ff-90ca-42ad-aa17-c62f2b641ff3",
"author": "jason bateman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqUVyhy52Y3f2za4lChPEcLD2tFdKs8LhskdQXNWNtOS3w2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Daniel always took care of me at the Mountain Road location. The units were always nice and clean and very accessible. Will do business again in the future!",
"date": "2021-07-31T16:08:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Jason! We are so glad Daniel could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:38:19.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
}
]
}