{
  "summary": {
    "average": 4.8,
    "total": 290,
    "distribution": {
      "1": 5,
      "2": 4,
      "3": 7,
      "4": 12,
      "5": 262
    }
  },
  "reviews": [
    {
      "id": "6cf812b2-2248-4823-9dd9-1d9c439f9171",
      "author": "Kirstin Mininni",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6X4b8xmIHNeHKFScuuOc5-qsR4Kmk4C0_7THTGIkH0oRQ9TE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Working with both Tammy in Biddeford and Chris in Arundel has been fantastic! Answering all questions and concerns and always making things easy!",
      "date": "2026-07-05T17:47:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your fantastic experience with Tammy and Chris! Thank you, Kirstin, for sharing your feedback.",
      "replyDate": "2026-07-06T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f2685d9e-7b3f-4112-afa2-497e2c24e3cc",
      "author": "Ann Funicello",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2RsZrioVK_wwSeceOtb-kK2Jq3I3dwG2d7gBYHUapW9_Jz5I=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The storage units are sturdy and easily accessible the staff is competent and helpful.  Would use them again",
      "date": "2026-07-03T00:53:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear about your positive experience with our storage units and staff. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:33:18.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3e98df0b-9f90-41e3-9cf7-546f3ca2b783",
      "author": "Paul",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKx5r_kLdNZz0-JyxEhrgLrnb7el92an2Jf5lnmWAPFaRtznA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful experience.   Unit was clean and ready for move in.  Facility has easy access.",
      "date": "2026-06-26T23:01:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with a clean unit and easy facility access means a lot to us, Paul. Thanks for sharing!",
      "replyDate": "2026-07-03T00:33:18.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "250dcb7e-0048-4656-8749-eb671d9129bf",
      "author": "Al Litton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUT7gYh-0iufV6MzCvDSAeJJdGXysJuQd0BzToDQy8iSLrjF0Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was thorough and easy to work with during the initial renting process!  Thanks",
      "date": "2026-06-17T23:42:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your feedback, Al! Great to hear Stan made the renting process thorough and easy for you.",
      "replyDate": "2026-06-19T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "71274771-ff7a-4493-8a81-f596bf4d5712",
      "author": "John Lytle",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-ag_Cneq-IFuJ2IoMBrpMMPqyNsl2ah8UXhyMx-GRiDGZHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I highly recommend this facility.  Stan is very courteous and helpful, and the storage units are great.   Really nice self-storage business.   I stored my daughters car in one of the 10'x20' units and am still storing some items in a 10'x10' unit.",
      "date": "2026-05-15T18:43:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "John, we are absolutely thrilled to hear you recommend our facility! Thanks for highlighting Stan's helpful service and our quality units.",
      "replyDate": "2026-06-10T00:33:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e0a98a8c-fafa-447e-8cbe-667cb74f4e25",
      "author": "Mark Doiron",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWKln4WmK4QLquV-NgKM6waqzs1ztR_-YLJBoTam2Sr5280wA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everything worked out well",
      "date": "2026-03-18T20:06:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Mark! We're glad everything worked out well for your storage needs.",
      "replyDate": "2026-04-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d01ed336-07c6-475a-a52a-2f59ef826a76",
      "author": "Kathy Hughes-Morris",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfiStzx3m9GizGracOqxOuGzs5xuAqfoRoBVoU2dVQHGGQ-bMv=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service at the storage center is absolutely top notch.  Stan has been so incredibly helpful, accommodating and extremely courteous. Best experience we’ve ever had for our storage needs.",
      "date": "2026-02-25T17:05:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting Stan's exceptional service! We're honored to provide your best storage experience yet, Kathy. Thank you for choosing Extra Space Storage. ",
      "replyDate": "2026-03-10T00:33:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "85e49e10-dfb3-4ce5-af95-05fc4e9ef27a",
      "author": "Seitveli Asanov",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTfRjsqIvy972Z9gV6wdCou4gSubAM61sDdTnamRSiC9GaUQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had an awesome experience. Stan was very friendly and helpful. Highly recommend this place.",
      "date": "2026-01-31T18:22:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your awesome experience at Extra Space Storage. Thank you for recommending us!",
      "replyDate": "2026-02-10T00:33:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e87c749a-6850-4487-8ebb-6ea1263d32b9",
      "author": "Jedda Dentata",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyHHaJyvtcSSvlOmzrs-z4cCWNKCUkmUsAm1jA94uo5HPRMA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan the Man is great! He was a joy to talk to and was super helpful in transitioning my account when I downsized. The facilities overall seem secure and clean. Pricing seems to be the best around, even after your initial price gets adjusted.",
      "date": "2026-01-21T17:14:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your kind words about Stan and our secure facilities. Thank you for choosing us during your downsizing transition!",
      "replyDate": "2026-02-10T00:33:18.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5b969134-6bed-416a-8722-375aee7a8712",
      "author": "Morgan Warner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI08fLJ31DtU9LwRLD-r6Ut7ynN_7A5Z3yLdZsKrw-VHb-6EQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Lovely front desk worker, great customer service, they can help you in any way needed.   Great storage space!! 10/10 recommend!",
      "date": "2026-01-15T20:48:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear about your great experience with our lovely front desk worker and excellent customer service. Thank you for recommending Extra Space Storage!",
      "replyDate": "2026-02-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e218c206-5509-4e71-8fa3-3b5bb2610296",
      "author": "laurinesbit",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLymqZl8qnppeQ0J2gv_AsqtMtHktGXDuXTBTbmmIDhcbXT=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan explained everything great",
      "date": "2026-01-14T18:54:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the feedback! We're delighted Stan provided clear explanations and made your experience great.",
      "replyDate": "2026-02-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9c923a37-20a3-4258-8a44-2db5c7dcaa98",
      "author": "Laurie Nesbit",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJR1OgNaiznZRSjL1hhW5Rs5VmeUiyy84jdSmgf0fpWIGGg7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan explained everything great",
      "date": "2026-01-14T18:54:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive feedback about Stan's clear explanations during your experience with us.",
      "replyDate": "2026-02-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59332b7f-a327-4895-a960-ab20c89da5a3",
      "author": "Pamela Lachance",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXExs-_VVG7e7eLrUf9PXOx-2d6vkUgnZyqNN0bEhGNpitVlpGD=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Both people I spoke with were great and very helpful.",
      "date": "2025-12-20T22:10:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We're delighted to hear that both people you spoke with were great and very helpful. Thank you for sharing your experience with us.",
      "replyDate": "2026-01-10T00:33:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "94b82b6e-5836-42b7-8d92-f39caffb6efe",
      "author": "marcy mignosa",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-3OKSj2cP5yhGu8tveDqZ-8YC0gOdBPwuWOIh2bNGMjgdu5nf=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Knowledgeable and efficient.   Starting from the first phone call to a visit at the location. Everyone was willing to help me and listened to my needs.",
      "date": "2025-12-18T12:16:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're thrilled our team listened to your needs and provided knowledgeable, efficient service from your first call through your visit.",
      "replyDate": "2026-01-10T00:33:18.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e1f04b47-1990-4885-b3db-1c40410b7c99",
      "author": "Jorge Michel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpXgld6brCR5oRrr06-cPdCc_Hrk2IYo3_FPnfnsq_2R5LyQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service!",
      "date": "2025-12-14T09:28:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're so glad to hear you received excellent service! Thank you for choosing Extra Space Storage, Jorge Michel.",
      "replyDate": "2026-01-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0a97e9ca-1ed0-4092-a743-111dc070e6d4",
      "author": "Garrett Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjUOBRXXHlkl5N-EggwUKQwwpO0t2Fku8kThXZO5IU702uyo0o=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stanley Szemela and Steve Cross have been wonderful representatives.  We can’t thank them enough.",
      "date": "2025-12-12T16:46:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear Stanley and Steve provided wonderful service. Thank you for recognizing their efforts, Garrett!",
      "replyDate": "2026-01-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1823fea-b4cc-47a5-b4a4-a32ff1e05a90",
      "author": "Greg Stuart",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEuNmxmrgZagD63sGmUTQ-S6Wk8CAPlbWuhoSMoyq8467fhbAX3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-11-24T23:03:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Greg. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2025-12-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "96afc6ba-2511-410a-be35-d2ebecc5bb72",
      "author": "J Bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwuiYs_WQ5_1ptICymPx3qGoYeln8tMlywrTD68DmDpjQo3w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I stored with them for 4 years, and I found the setup to be really straightforward. The online portal makes payments simple, and I appreciated how quick and easy access was whenever I needed it. It was a bit on the pricey side, but I’d be happy to rent from them again if I needed to.",
      "date": "2025-11-12T19:05:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We appreciate your loyalty over 4 years and are glad our straightforward setup and online portal made your experience smooth.",
      "replyDate": "2025-12-10T00:33:18.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "730d8f7b-3db1-4ae0-a227-e36ae5051820",
      "author": "Rob Hogan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbc3cWz-lbMvMlNvxXp2tm3GVWysHM0V6XF7mn1MZviDs5bwnB=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2025-11-01T18:16:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating, Rob. Please call us if you have any questions.",
      "replyDate": "2025-11-10T00:33:18.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "76c6ede2-44f0-41a5-a77d-7faf4a497192",
      "author": "Brandon Burch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8haD3UREl-5YgU03vswX-nSP0VB-uOBlg_4AWFioszABvyQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Stan is a wicked nice guy. Best customer service",
      "date": "2025-10-17T21:12:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Brandon! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2025-09-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8bde2fc6-7f55-4955-acce-cbc3730684d8",
      "author": "Philip Burke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj9Z1QGbh-se0e3qLviYowiWpklQ0kXjpcRUC5TwiICogG4g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Convenient, clean and friendly staff",
      "date": "2025-10-15T21:49:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're thrilled you found us convenient with clean facilities and friendly staff.",
      "replyDate": "2025-11-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "81af14bd-4402-47a8-b119-006546918add",
      "author": "Paula Marie Gallucci",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxbYxE9Pk9NyHvtfKR0oLPH_Se45TQmhq17nxtqkNrwOvYPY8E=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Stan was great! Very helpful and explained everything clearly. He insured that I understood how the unit locked properly. He even found something to cover the floor when we ran low on supplies. Highly recommended location. Clean and organized.",
      "date": "2025-10-15T15:17:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback about Stan's helpful service and clear explanations means everything! Thrilled you found our location clean and organized.",
      "replyDate": "2025-11-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e71f28c9-f8c2-44b3-94fe-32f8771c7bb6",
      "author": "James MacLean",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVVNam8JnrzeeGCi4tPu0vNqFwgsheHL7GiE8VAaOy20vi0g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-13T21:20:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, James! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-11-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4ceabfd7-a294-481a-bc79-0b72bd2fc97f",
      "author": "Sid Martinez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXusUs2hEN1CoGyGlEhmSlulwPytoHC5urkCB3kHwW-pOvXzBo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-13T13:52:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Sid! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
      "replyDate": "2025-11-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a98cb956-d13a-4d53-9f77-51cdf339df6c",
      "author": "Phil Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqVpP6inNjMt_mDvPQuTPQ69MgD7TpP7PLiajyp1rHt6bX-2th=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Clean facilities. Professional staff.",
      "date": "2025-09-30T15:18:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're pleased you found our facilities clean and staff professional.",
      "replyDate": "2025-10-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4e885819-6d6f-46f8-bc7f-8f77bb6986d5",
      "author": "Steve Liautaud",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJK0O0Vt5Jk7PPR5Q99PvZ9F8XELws0PL78_Jd5SC0hmZMjxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-29T20:07:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Steve! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-10-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cab7507a-ce51-4060-a2f0-d5e0f78beea1",
      "author": "Adam Batchelder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm-4UOweDAoV_04-NBp79N8f0PyP9nqFbpDSOM5AwntOPCiA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a great experience today with assistant store manager Stan Szemela who has been super helpful each time I have had a need in relation to my storage unit. My overall experience has been positive with Extra Space Storage as well",
      "date": "2025-09-27T19:21:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your great experience with Stan! So happy he's been helpful with your storage needs.",
      "replyDate": "2025-10-10T00:33:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3f777e0a-228b-43fc-984e-5fa6e83d579c",
      "author": "Ian Sheridan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUPM0tIbjX0XFWJadOyASOiCuF6AQsk0IHWUB78t0g6__AwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a good experience with Extra Space Storage.  Clean facility, responsive staff, no surprises.",
      "date": "2025-09-26T15:54:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your good experience! Thanks for noting our clean facility and responsive staff.",
      "replyDate": "2025-10-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "577bab42-ca17-4917-8a1d-0945ba3f1d66",
      "author": "Joe Kantauskis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3Gsg1MkpJTab5wFG0UIhF5fSuKzxb0Ly-DO65yOK641GRAg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience working with Stan in the Arundel Maine store.",
      "date": "2025-09-10T18:25:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Joe. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2024-07-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d9b122c-291a-460f-a1c2-e844698a21d9",
      "author": "Camilla Hajjar",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJew9NKxkjuoydUEUHvlslI-E2abSLTAYeCsDsc2nNAnl-YAbY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean and well maintained facilities.",
      "date": "2025-09-05T18:50:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your feedback! We're delighted our facilities meet your standards for cleanliness and maintenance.",
      "replyDate": "2025-09-10T00:33:19.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "070db83e-e903-4bdb-aa25-e6d935314aec",
      "author": "Sally Marder",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoN3v2VKFTDXAQtR381FaDb8kYBRJfwZlTh9lXRJE-qqG6fgYW=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "We worked with Extra Space Storage to find an appropriate temperature controlled storage unit for 6 months for our car.   We initially spoke with Stan who was knowledgeable and personable and found us the perfect brand new unit and gave us the information that we needed.  We signed a contract  today with Chris who also was very pleasant and completed our transaction.  Impressed with their clean and well built units and look forward to a smooth storage event for our car.",
      "date": "2025-09-04T19:19:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review! So glad Stan and Chris helped you find the perfect unit for your car storage needs.",
      "replyDate": "2025-09-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "39a66efe-08e4-4c4c-aa25-bbc8e74cc903",
      "author": "Joanne Sysun",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxYEu6KW2c7fQ8yEMhLQzzkrua1im3Q8IO9zV-c8cgxuL_vg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was very nice and provided excellent service today !",
      "date": "2025-08-30T15:15:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words about Stan! We're thrilled he provided excellent service.",
      "replyDate": "2025-09-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e20e68fa-5de7-4f83-9676-779408d95031",
      "author": "Jennifer Osborne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg-WDgRY77FhXB_m8kPV4lA4t7h_y7mFhg-0W3SGJ0T79qlw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-29T20:34:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jennifer! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-09-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "22460cf7-6381-40cf-beac-437279394127",
      "author": "Mark Israel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJylS2jHsbffXawE20A1zH8gox8Xm4Ov3KgUrFC9b1o_i4vuw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Knowledgeable and helpful. Well maintained and efficiently operated. Thank you Stan! You do a fantastic job.",
      "date": "2025-08-08T17:01:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Mark. We're glad Stan was able to help! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:33:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dea95d74-77b4-49a8-ad4d-5af08466d39f",
      "author": "John King",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLknTGLEES39TUtEXf7TViYVBzJHoyde9Mo6hfV4XHO3z-nVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is a great storage facility. In moving into the space, I realized it was necessary to upgrade to a larger unit on the day of the move and Stan (Assistsnt Manager) was so helpful and accommodating - finding me the appropriate 10x30 unit size. Easy, clean and secure facilities.",
      "date": "2025-08-07T21:04:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience means so much! Stan sounds amazing - we're thrilled he helped with your upgrade and move smoothly.",
      "replyDate": "2025-08-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bb565332-5fb7-4c23-a4c8-33c756acd62a",
      "author": "steve lombardo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKppykYLlLe2z1W4gAsUFxxMfYVePZVejPiFQhRsqjAtry3vA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My unit was ready for immediate use when I arrived in the area. The unit was clean and the HVAC system was sufficiently keeping the unit cool in the warm weather. The rows between units are exceptionally wide allowing me to easily maneuver a 20-foot U-haul with car trailer.  The manager was able to quickly refund the provided padlock as I could supply my own. Overall a great experience until I can settle into my rental property.",
      "date": "2025-08-03T18:40:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your great experience! Thank you for taking the time to share your feedback. We're pleased that you found your unit ready for immediate use upon arrival and that it was clean. It's great to know that our HVAC system was effectively keeping your unit cool during the warm weather. We appreciate you noting the exceptionally wide rows between units, which made it easy for you to maneuver your 20-foot U-haul with car trailer. We're also glad our manager was able to quickly process the refund for the provided padlock since you had your own. Thank you for choosing our facility for your storage needs while you settle into your rental property.",
      "replyDate": "2025-08-10T00:33:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f90c95ed-a830-41cd-8da6-5ba818172598",
      "author": "dp dundonjr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdcTkQ0t82hNQrfDdT7pMT8PHPMLkr50K1UnDTg6G1qSF_1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-19T13:49:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dp, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
      "replyDate": "2025-08-10T00:33:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ed0505e4-42a6-4c39-a674-a3ba115c6a69",
      "author": "Sue Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYOntXPC0zGwpKHBYLUJkwd7pDXyUxTQoZzhSnBtwx4oajZ2TU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was amazing, he went thru all the details ensuring we had all the information.  He even had the locks boxes cut to make it easy to lock up our unit",
      "date": "2025-07-18T20:32:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about Stan's amazing service! Thanks for noting how he handled all the details and lock preparations.",
      "replyDate": "2025-08-10T00:33:19.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7b8c6cc2-b57e-4f86-bafe-5eb21eb20958",
      "author": "Paul Gammons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeyR_v24o5zUZNYvryf0T-m8lf0t4bK5z8Yz6i0qFtcNqY-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stanley was a great help. Prices were good and location is easy to get to",
      "date": "2025-07-18T20:32:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Stanley provided great help! Thanks for choosing Extra Space Storage, Paul.",
      "replyDate": "2025-08-10T00:33:21.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "63426508-0ff1-4840-8a49-6d30f0fe6d0d",
      "author": "Hal Hannaford",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfgmvTZAnflSS40YE4mjQqZzXtXqzieRVVqF8ytskp2EeNew=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-18T16:06:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Hal! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2025-08-10T00:33:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8303fef3-a616-43fa-8033-53098308e4ee",
      "author": "Jeff Hebel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgXU3b49AE7Qg7mt952e_XiXPn2qLhK3B25wBvW-8N_SVgUESrDg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This is my 2nd Extra Space Storage facility I have used, and I gotta say their customer service was just as good or better than the facility I used in Arizona. Sure it is just to great experiences but as of now I am sold on EXTRA SPACE STORAGE as a brand. They are fast, pleasant, clean,  and inexpensive. Highly recommend!",
      "date": "2025-07-09T10:43:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experiences at both facilities! Thanks for recommending Extra Space Storage, Jeff!",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "664fb948-8914-4217-9bce-535e96635c93",
      "author": "Lori Mathews",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWSkOYDzC5wVo93oEbkZ8ByWvlGYJgxqRmnBVV0v37u2ve2Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan Szemela was friendly and helpful.  He provided a prompt answer to my question.",
      "date": "2025-06-28T00:14:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your positive feedback. Thank you for sharing your experience with Stan Szemela at Extra Space Storage.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f8b92988-90ce-463a-92d8-be28dc03d963",
      "author": "harley lynn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJxF6yvDhNlZRKEWycIrnj1t68zeOIX2fwMWgWlv8ORe1w2EOV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I stored my things here for a month when I was moving between places. The space was clean and well kept. When I went to pick up my things, I realized I had lost my keys to the lock. Stan, who works there, was so kind and was able to help me get back into my unit. Even in the 90 degree heat, Stan was quick to help me out and check in on me later! No complaints at all, and I would come back again! Thank you, Stan!!",
      "date": "2025-06-23T17:39:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience! Stan sounds amazing and we're thrilled he helped you out in the heat.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b6ebd3ba-a85d-4c3d-9c6a-cba1f109cc55",
      "author": "Abbie Duquette",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwPF17y5vZJOxO5qwYRCL0ZVM-lh8O06afzAggSUljjBSLP70gnw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very easy and straightforward experience!",
      "date": "2025-06-02T23:02:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear your experience was easy and straightforward! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "413ebf94-508d-45f4-bb10-3a14630ca7a3",
      "author": "Stephen rex",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUIiM_Oj-SrUI_b-ciodr3CLcczqXSnMFH5AECE0-Oufwvxg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Just wanted to give a shout out to John at Extra Space Storage in Arundel. My son stored his vehicle there over the winter and John was wonderful to deal with!! If you are looking for storage in that area, John will do all he can to make your experience a good one!!",
      "date": "2025-05-30T12:35:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with John! His dedication to providing excellent service and vehicle storage solutions exemplifies our commitment to customer satisfaction.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8e966c72-9845-4380-8c4e-bed1d48f42ab",
      "author": "Roy Smoot",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUCd_DC0UxmemD-3R3GkMDn55zMrhqnxO1cssKWHvdkGQUOg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was incredibly helpful by answering many questions, showing patience, explaining details and confirming/correcting items told to us by a call center rep.  Very pleased to have met him and to become a client of his and Extra Space Storage.\n\nStan and John (manager) were wonderful as we worked through renewing our unit for our local church for the coming 2025-2026 year. Thank you for your professionalism and kindness.",
      "date": "2025-05-29T22:45:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Roy, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Stan was able to provide a positive experience! Don't hesitate to reach out at 888-STORAGE if you need anything! <br><br>",
      "replyDate": "2024-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ff508f11-1b57-4d5c-a41d-566bc2f9e437",
      "author": "Ivellies Melendez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiqR2Hr_Hb7pdusNoHcYfswskQ_wE_8Zz5Ce7FoMM3Uw2T2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-26T18:46:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ivellies,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2f3ea9f6-4149-4894-9df3-a71169bffcdb",
      "author": "elijah keedan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSqBjdwNeZai6Z6Xm1C9viBOdbIUja4b2P1Fv0CUSDjJU2xQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy process online, easy in person. The gentleman was very thorough and kind. The space was clean and had no odor and very safe. It was just enough space.",
      "date": "2025-05-26T17:41:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience! Thank you for highlighting our thorough service, clean facilities, and commitment to safety.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "346932fe-7430-47c3-a95f-7fadbbbf7ef6",
      "author": "TIm Berger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUTA8RBV5kgraABGVbhWCrgP04EagCGQBKYd-6p9VMIfNVYg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Everything was great, very professional.",
      "date": "2025-05-22T15:17:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for your rating, Tim. We are so happy we could meet your storage needs at Extra Space Storage.",
      "replyDate": "2023-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d93832d6-a3e1-4822-96d7-373455118687",
      "author": "Mason Mank",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcv72Xb1W6b3-3z4PJGWLaSbak5uDV9UuAgcLJvyW1IOUJYw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Arundel ME location is great. The manager there Stan is awesome and very knowledgeable. He answered all my questions prior to my renting and showed me a couple units based on my needs. Great local storage location.",
      "date": "2025-05-14T17:02:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Mason, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stan! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f5d664f-e03b-41b0-89eb-fa27f0a329c2",
      "author": "Marlena Maglieri",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBOTTjRNygq0bes9Y--9MM4P5QUCVo3Ut7oh9uC8IV4t0I6_8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-08T03:00:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Marlena! We're happy we could meet your self-storage needs.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e871b371-2a77-4336-8a16-8014ac2e872a",
      "author": "Rachel Costa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpopP-jyvSRQFtvebC3QmvNz-cDH5Seqq5BYalynMgq5mOWQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Marsha was super helpful and kind. Place is clean and well kept",
      "date": "2025-04-21T20:20:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8510da79-557b-4284-9dda-deb033f9ebe8",
      "author": "Beth T",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjvX6EaB10AF8RyhMYEj22kXaB5n2yQHaCs9AhfSvEsbeQXi6CIA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Stopped by the route 1 kennebunk location and was extremely pleased with the fast customer service and thorough information as I navigate looking at options. Awesome experience!",
      "date": "2025-04-21T20:07:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback on the fast customer service and thorough information provided at our Arundel location. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fdfbd0ee-f543-4473-93cf-4e0893f21d09",
      "author": "Dan Jantzen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDhWpRVb4DMp7AeV9tSa6hIMRB_oWciBPuzZg6IN_XBsJPCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’ve had a great experience with Extra Space Storage, particularly with Stan in Arundel!  He’s super helpful!",
      "date": "2025-03-23T19:22:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your positive feedback! We're glad to hear about your great experience with Stan at our Arundel location.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "40a1fcf3-85a5-43ac-80c9-748d6eccd4f8",
      "author": "Rich Manzi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT2_9KH7CcwTVddfoYkZCn7UJUmqDIGPNFrsGfrPtWK9RBgQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very easy check in and out. Very friendly and knowledgeable front office. Really a nice and well maintained facility. Would definitely store there again and recommend to friends or family.",
      "date": "2025-03-12T18:17:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad to hear you had a positive experience with us.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5cb92d62-fc8b-447c-ba39-d404012d7a40",
      "author": "Thomas Phillips",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI01WNgofbYFb8T3W3zU5oyzzFEIujUWvXCAZwYrHm_xMl65Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Stan was very helpful thank you",
      "date": "2025-03-12T14:38:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Thomas! We pride ourselves on having a friendly, accommodating staff and are so happy Stan was able to assist you! Please call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "65defb5a-ae83-40a1-ac1c-e87cf995fec0",
      "author": "Andrea Berry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKonrAygOWJf91-2U_w5B50XxidzxhW9JNDoqurSrF89TR7uQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space was great from start to finish! Steve and Stan were so accommodating and helpful. Highly recommend! ⭐️⭐️⭐️⭐️⭐️",
      "date": "2025-03-05T16:57:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear about your positive experience with Extra Space Storage! Thank you for taking the time to share your feedback.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "05680cac-b04e-4e43-8356-08d9d8c2ea23",
      "author": "Elizabeth Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjtoX1KHS_ffRQ_CXue5jEQ7Xd9N9phwNBuLePmd1ETn6TxhgS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The cleanest and nicest storage facility I’ve rented from. Well maintained, brightly lit, secure… and they do a good job with snow removal too. Booking the unit online was so easy, and moving out was straightforward too.  I highly recommend!!!",
      "date": "2025-03-03T22:58:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We are thrilled to hear about your positive experience at Extra Space Storage. We take pride in maintaining a clean, well-lit, and secure facility, and it's great to know that our efforts are appreciated. We're also glad to hear that our online booking process and move-out procedures were easy and straightforward for you. Your recommendation means a lot to us, and we're grateful for your support.",
      "replyDate": "2025-07-10T00:33:21.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7abc91fc-afb9-48d9-9cce-f0c341003f3c",
      "author": "Jared",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUsRFh1IyqBSsrvxNUP-avY74aMwI_TmZBjDQSzw1bGN-i2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great, helpful service. High ceiling units and convenient location. Couldn't ask for more.",
      "date": "2025-03-02T17:42:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Jared! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11d02b6a-cac2-4a10-8e73-ab9dad242466",
      "author": "Joe Ward",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL-NfpJQjnR5MeoEgNEno69QkxnwpS0MkAtel-hcSr8C015Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Friendly and helpful",
      "date": "2025-03-01T22:28:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Joe! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (207) 805-2885.",
      "replyDate": "2023-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8270ea08-076d-496a-b131-21398fe82f2c",
      "author": "Chad Mack",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtk9jSeABhCFYihvNbwA9OdAucb4JDgULR4jAFe8PGttyZ4kAV=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I only write reviews for when I feel it's worthy of praise.  First Stan at arundel extra space is great to work with. The units are super clean and secure and the ground there is very nice and secluded. Winter car storage here is the best option I found.",
      "date": "2025-03-01T18:25:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Chad! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ",
      "replyDate": "2023-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b6d592b-cfb0-489c-9d5b-7e1a6a988d40",
      "author": "Chris Gendron",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHvNMeZFSfDh5nuaw58ekSQ4svFNqtELwou_DiLAG_j1SeXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy to book online. I was greeted by Stan at the location and had a wonderful first experience when I arrived, very friendly and knowledgeable. He also covered all the required info I needed to know. I highly recommend the location in Arundel for your storing needs.",
      "date": "2025-02-23T21:38:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your positive feedback! We're delighted to hear about your wonderful first experience at our Arundel location. It's great to know that Stan provided such friendly and knowledgeable service, covering all the required information you needed. We deeply appreciate your recommendation of our Arundel location for storing needs and are glad that you found the online booking process very easy. Your satisfaction is important to us, and we're grateful for your support.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d7347796-152b-43e2-83e5-b1d45d105930",
      "author": "Austin Guernsey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSYDfJP6fX8H_vXyC9uNXu6ndVQBZStVJQjsTmEJjUuWQmJpic1Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Good service and clean units",
      "date": "2025-02-22T20:21:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to provide feedback. Good service and clean units are our top priorities at Extra Space Storage.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "06ba5abf-f2dc-42f8-947a-b211b01da5fd",
      "author": "Nelson Luna",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRsYyCT-Vd1OhaURs85Dh-BWMcUdRJovdcz6-J1mWMvYcAdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-10T19:18:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Nelson! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c8f988de-2496-4ec0-8665-423c1bdcc2fc",
      "author": "Veronica Price",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfyxEVVgHPFRSY2qxxzH0i_kNNJh9j2mkvzOJ-KW7OZrG4Q3bNug=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very clean and well maintained space along with wonderful service!",
      "date": "2025-02-05T16:44:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear that you found our storage space clean and well-maintained. Thank you for your positive feedback, Veronica!",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6d95d590-ded3-4c10-84f4-90b7ec4075de",
      "author": "Victoria Blow",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPqc1hj9Uw8vXz6tjU5Jv7EALRJueROBr429xOvsHpL47-UA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I recently had to transfer units and went into the Extra Space Storage main office. The gentleman who helped me was very kind and helpful. The process was fairly easy and fast. I do wish there were a way for me to transfer the unit myself on the app or online.",
      "date": "2025-02-01T16:49:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear about your positive experience at Extra Space Storage. Your feedback is appreciated, Victoria. ",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c5245f15-e447-4434-9908-e1521f53c4b7",
      "author": "Raymond Distasio",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWr_1SXdpGcKv-BfdzQNLxvaWlmhC9s_tEb-fYhDseN3rFgQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-18T21:27:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Raymond! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6d0be473-6fc7-425f-a1f1-88effcd3b50f",
      "author": "Scott Power",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPWK0DE16KfqdeoqwIguS1STZNk_E8EBA0TlhpmD7sb1bGmg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was great explained all the options l could have with the contract",
      "date": "2025-01-18T19:05:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear that Stan was able to explain all the options available to you with the contract. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b4898316-c6cc-4b8b-a522-d545dbc7dcf3",
      "author": "Cheryl Wells",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcgoLVLVyzlsx9SwkrPrb-2YdeD9HiyxfOEeuk1I67pFT8-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "From the start John greeted me in a friendly and professional manner. He was able to determine what the best deal would be for me as he guided me through the process. He talked about the various options for insurance and what it provided for. Overall, I had the best experience with John. I highly recommend John and Extra Space Storage.",
      "date": "2025-01-08T14:35:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for reaching out and sharing your feedback. We are delighted to hear about your positive experience with John at Extra Space Storage. It's wonderful to know that John greeted you in a friendly and professional manner, and that he was able to guide you through the process effectively. We're glad he was able to help you determine the best deal for your needs and explain the various insurance options available. We appreciate your high recommendation of John and Extra Space Storage, and we're thrilled that you had such a great experience with us.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c4a8c699-1665-4ec7-b0ce-60b1059f170d",
      "author": "Deborah Briggs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0P9wDynU0v8wdhEEqZ7MyV7Gov88xogQFW33C5coDWd-YEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and very efficient setup process for renting a unit at a very reasonable price.  The local site manager contacted me by phone immediately after everything was setup to make sure I had all my questions answered, gave me the gate code, and the local phone number.",
      "date": "2025-01-06T16:44:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your great experience with our customer service and efficient setup process. Thank you for sharing your feedback!",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e02c9cb8-0a21-4462-b4c0-f9ad808a89a6",
      "author": "Pamela Wilbur",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkoRk22izKnQ43zC5FK5gOYzhWWpUZlEBDmP-Ecqs8s3vIpI-5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is a great place to keep your belongings nice clean and safe place",
      "date": "2024-12-20T19:26:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear that you found our storage facility to be a nice, clean, and safe place. Thank you for sharing your experience.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c579b5e1-973e-4363-a2ac-209ba433891f",
      "author": "The Karma Ride",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOeMjMTbQcSOYWa4Ckl-CwZQVGCrk7B4DkJ5y1Fb1d2TAExliH=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "These folks called me to let me know my payment was late and to help me avoid a late fee. I truly appreciate this type of service.",
      "date": "2024-12-18T20:15:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for your positive feedback, Andre. We greatly appreciate your timely payment and are glad we could assist you.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3618cbda-02ae-4d1d-9291-1f9b6c47edc9",
      "author": "Richard Pattenaude",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFAAdm1Q0aEUDH1YHM43sZyYbS5puetGmKxKLr28ubzriWAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice people\nAlways clean\nGreat hours\nSecure",
      "date": "2024-12-17T18:29:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9333055f-6b45-42a2-bb94-b90a4b4b570d",
      "author": "Thaddeus Gabryszewski",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII_vJCIu-k0JNljD71ftml7Z9XKj9SrPNZfDSm0TBi66-_wg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent service! Super personable and a wonderful place to store stuff!\n\nWe just rented a conditioned space in addition to the outdoor storage. Great value in a well kept facility",
      "date": "2024-12-13T00:58:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Thaddeus! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility! ",
      "replyDate": "2024-07-10T00:33:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9df9231b-671e-450a-abbe-34d0bc5ee7f0",
      "author": "Suzanne Gulick",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0_-sfARlUiGyouZnvPXyv5hyMcQrA9i-7O15lj12l2OAjexg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean and accessible. Great staff!",
      "date": "2024-11-25T20:52:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that you found our storage facility clean and accessible. Thank you for your kind words!",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c62eb6b7-0342-43d6-a9f2-e447017f2c2d",
      "author": "senia olendo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiKuEObbJwvWo9sZAh_fN9_mi0LQ15aXPOks3uD7zilez3hfAU5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service great (STAN) is the one helping me & explaining. He really great you're lucky to have him on this company.  Thank you.",
      "date": "2024-11-12T01:38:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Stan is great too! Thanks for the positive review, Senia. If you need anything, do not hesitate to reach out to 888-storage. ",
      "replyDate": "2024-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ecad3c3f-f2ca-4c67-8216-e0a83a1b45cc",
      "author": "Karen Heerlein",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeCfg39IeCNk5BCsGHeHcW-rcWUSyHxW-sDTXOS6WxptThNw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-11-11T20:10:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Karen,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2025-07-10T00:33:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "64927e2b-4754-4cd0-b1a6-3e8dbeb2c7e9",
      "author": "Scott Too Hotty",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1L8oTg5ELElWkFgpWTnwqBwAc7nEvylVQhRRDF2NV2-sjbBeZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Went very smoothly very nice people to deal with very happy with the service",
      "date": "2024-11-01T14:30:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback. We deeply respect your satisfaction with our service.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4d2f20b9-f153-462f-9046-37beee885e04",
      "author": "Fred Weber",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_KytLXjRn5NG8V1i0gjkVee_nIcbQwnabIOSY9J7g_8MWZ2da=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "Corporate Extra Space Storage tried to raise the monthly rate only 9 months after a previous increase.  I called my local facility.  Stan said he would recommend no change to his district manager and call me back.  Within an hour, he called back to inform me that there would be no rate change.  Excellent customer service.  Corporate needs to make fewer smaller rate increases to earn the 5 star.",
      "date": "2024-10-28T21:23:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about the excellent customer service you received from Stan at our Extra Space Storage location. It's great to know that Stan was able to quickly address your concerns regarding the rate increase and successfully recommend no change to his district manager. We appreciate your feedback on our pricing strategy, and we'll take your suggestion about smaller, less frequent rate increases into consideration. Thank you for sharing your experience with us and for being a valued customer.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8f9c2432-298c-4f33-bb05-c93b513671b6",
      "author": "Debra Rondeau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvAOoYIoukH2xtPSACW30SrEGAkruWxk655g9LjPhZ6cdByw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-28T19:09:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Debra. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1878eec-89ae-46a2-9fe0-b8199f026f6e",
      "author": "Joe Rodrigues",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdcFYfLzmri7TC0fEwqRJ_eZes8KEXp2XF2YNDOsiOBaeoKg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My second time using the facilities and it’s been a wonderful experience. Good people. very helpful. It’s very convenient.",
      "date": "2024-10-23T19:32:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have provided you with a wonderful experience. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ba96fc10-7deb-4cc0-bf8b-d3e5eeab693e",
      "author": "Brian",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMoZKBn5gy2BCr-9_CxFH0gM8osuN69WWDGoYRVgoopUdhRA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I have used Extra Storage for years and have always found them to be professional, considerate and easy to deal with. I have never had an issue and would recommend them without reservation.",
      "date": "2024-10-18T12:59:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply respect your positive feedback, Brian. Thank you for recommending Extra Space Storage!",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "162d6748-b112-455b-bd95-be9be2fb65eb",
      "author": "Kevin S",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuyd7tv7vrLXcxBcqWLAvPFkqpbuHzJpgvkJW_Yh-rr1AR1g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Provided the competitive pricing and great service to my storage needs!",
      "date": "2024-10-14T23:09:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your positive feedback on our competitive pricing and great service! Thank you for sharing your experience, Kevin.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "25dc9f59-ceb3-4616-8dbf-991fd5c3b1fc",
      "author": "Patricia Greenberg",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPylXKC1J17WXuN894hB98IuCn5S9eKcNoCvDafpyBNTkpTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-10-06T15:25:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Patricia! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "db7f353f-23d6-4795-9468-3518a2bfd64c",
      "author": "Jared Rice",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpAzMHbKBPMURqnAoPW_N50d51GUa4Kor5c1-TjvPacZXFLk0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and Great location,  definitely recommend !",
      "date": "2024-10-03T14:39:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. Great to hear you had a positive experience with our service and location. Thank you for recommending us!",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7a65d333-1b6d-4a8d-a183-9b0450a68038",
      "author": "Michelle Caputo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNRV4YMjFTMIXnWXKBc1GAV3k_nHf3hUbT7YdjWIIWjfsLaV-1=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Set up our first new storage unit this week and it was fast and easy with Stan, who was an excellent help in deciding what we needed and getting us a great price. Thanks so much!",
      "date": "2024-09-27T00:58:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Stan is greatly appreciated! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "102e0416-691a-4466-82aa-317d128ddb4b",
      "author": "Ant Hs",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5e6tds53ENT2uuKRDR9Ev2KcX02wOvTg7rGnRA8KWABJeCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fantastic and friendly service. Good pricing and the whole process of booking a storage unit was so quick and easy. Thanks to Stan",
      "date": "2024-09-27T00:58:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear that you had a fantastic experience with us, Ant! Thank you for your kind words and for choosing Extra Space Storage.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de00ec84-ea29-4bbd-aa0c-a858d1c35bea",
      "author": "Jeff",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb19I36osNbtplZsvqyEn1F2_SJzweVb0q3QZ-TiDLm25IDw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "They where very professional,  explained everything well, look forward to storing my home.",
      "date": "2024-08-27T04:30:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jeff. We're glad our team was very professional to work with! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:03.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e0194e15-3266-465f-ac22-12ade6a9ae1a",
      "author": "Andrea Millhouse",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAyePL6U-ynOVKpXV7wOpBHjj4DknbG2hV5uHMul7hjcNDvA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-24T19:27:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Andrea! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d0c0d90e-5a1b-4df7-9ada-d8e97d8629eb",
      "author": "Barbara Beebe",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXExNMgYbs6jxQtA-J_tpyq_HQe6BIK6uv9zRA4iHBU0mn50_T5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Marsha at Life Storage is both kind and professional. She kept us up to date with an update to the unit, helped us solve access issues when we needed a new key after office hours and instilled confidence in the security and professionalism of this storage business. It was a great experience storing our car in the Biddeford Life Storage while our college student was away. Thank you!",
      "date": "2024-08-19T21:30:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have provided you with a great storage experience, Barbara. Thank you for sharing your positive feedback about Marsha at Extra Space Storage in Biddeford.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8c1a9f9f-0e0d-4612-ae66-ae57a159442a",
      "author": "Nicholas Fedder",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHquqhBsMxPpAuO3BhzNt_cAVwYCZwAeyJb1dNiiFnmjk7rg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service!\nWas quick and easy to set up a storage unit!\nWould totally recommend this company to anyone who needs storage or moving services!\nThank You :)",
      "date": "2024-07-16T21:32:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We are happy to hear that you had a great experience setting up your storage unit with us. If you ever need anything, feel free to reach out at (207) 805-2885.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "614cc5af-574b-449f-8571-34fd4fdca354",
      "author": "William Beerman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbxXSTYi4EObJXRGGs2GlmR-cD8omzu__L-_qU7GI6xyX4BA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had requested info and update when I called and went on line.",
      "date": "2024-07-11T15:23:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your interest in our services. Thank you for reaching out for information and updates.",
      "replyDate": "2025-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7df01f24-d8da-4976-8019-b1909329ddfe",
      "author": "scott leavitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1amm7grwI0X0xbFXQy2yXj5VSiEtg-DlaOK5cPPBnLLGyaw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-03T13:43:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Scott! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2024-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a4b760d5-37fb-486c-82b9-229e18ab8884",
      "author": "Becky Perkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5Y_RQaFrpqMbYb9umFfS-X6P7kuANq4_kGDlwViLQNT7p6g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-14T18:32:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Becky! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2024-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0475f090-10d9-4dcc-acc9-ee6cd42ab279",
      "author": "The Last Myrmidon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrG6iQuhdpJz2w0pCKk0qiCXnfFlsf_4LQ57InS400cJHXVM_q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "10/10 would recommend",
      "date": "2024-06-10T18:03:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We appreciate your recommendation and are glad to hear you had a great experience with us.",
      "replyDate": "2024-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "210e27d2-ff33-4e3f-877f-a053ed8607f1",
      "author": "Loretta Lee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxzkN17aYtB2m2a0MidCJ06myx81qWliELR7HE7BPu07Z2opQf=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was super and very detailed about how everything works at the Extra Space Storage!!",
      "date": "2024-06-06T01:40:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to hear that Stan provided detailed information about how everything works at Extra Space Storage! Thank you for choosing us for your storage needs.",
      "replyDate": "2024-07-10T00:34:03.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f6c6b2ed-5d06-428f-a710-a1d28ba96b7d",
      "author": "Jim Tinnirella",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdFR7IEcTSHUYRpZbIPCfrfwow-vQJmiWYe1pklKCzcfSMmg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Units are very clean. Staff is very friendly & helpful.\nVery accommodating.  Easy to work with.   I would highly recommend.",
      "date": "2024-06-03T19:07:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jim, thanks so much for your review! We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! <br><br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "701434d8-5c11-468c-a740-7ca1a36ac55d",
      "author": "theodore greenberg",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw2P7gntPaON3ifHy4WpwDNG5FnffRAXf-B_nvGl-Dh0m2FQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very professional and easy to do business with.Stan is an absolute joy to do business with & an asset to your company",
      "date": "2024-05-31T22:07:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Theodore! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "798759c6-d4bc-4ea7-a51b-c468dfdf1029",
      "author": "Jason Lindahl",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOhN9kSISiNTniamInLU_3TttjaiFmDgZ4WueLxxzgJDqnaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This facility was top notch. I purchased a unit though an auction and was assisted by Stan Szemela and my experience because of him was fantastic. A+++ Experience",
      "date": "2024-05-29T15:49:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear that your experience with Stan Szemela was fantastic. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3056c5eb-5b6d-4b4c-bed7-d9b46358f616",
      "author": "Mitchel Turner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz8rJRKfyFQ8Be0bmg08_crmLgFi0aRst0RopzSZp__nbKuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good people to work with reasonable pricing for units as well",
      "date": "2024-05-25T18:23:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
      "replyDate": "2023-07-10T00:34:14.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53526a04-62d2-42b2-b1c9-ef53d2c2f42a",
      "author": "Charlotte Stanley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxoF32sXRdzAqDMgdnNSCThNw51s-TnCp_3EdD7VYFNte7GdWA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very impressed w what Extra Space Storage offers. We currently have another storage unit in another location. I feel more confident leaving my things here at ESS.\n\nI also appreciate the time he spent w us. Very friendly & courteous,  that's important to me.\n\nPrices do compare w the other storage company, not bad at all.",
      "date": "2024-05-14T00:01:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that you are impressed with our offerings and feel confident storing your belongings with us. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "neutral"
    },
    {
      "id": "db7b2151-b41e-4f55-9999-f1637f325e8e",
      "author": "Thomas Leblanc",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKcStOBl6__4GWKPMgfJZVgkoWEEcoQc3poX2EDaKG6Nm9JA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "No problems\nNice employees",
      "date": "2024-05-06T18:42:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Thomas, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8cedeac3-3b4b-4bcd-b87c-c125902a547b",
      "author": "David Russell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVS5wj5b7YuNGrWqvkNrm8PXHrG4sI_nMHoq4od68KvqC4EvTNa=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-04-05T14:48:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, David! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7ae9f959-654a-4ac4-85c6-7e86b7ab99f3",
      "author": "Vinicius de Castro",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc6gfhXEQonaUkRlRFohjrFzkqO45YA1P1ObGZa4Z1jvBA5Oqs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice storage; close to my house. Stan was very helpful and attentive to my needs. Thank you!",
      "date": "2024-03-30T01:20:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Vinicius. We're glad Stan was helpful and attentive to work with! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "df518c1c-a5c9-414c-8da1-36e78bac6fbc",
      "author": "Leon Lindquist",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0baF5uXAKqY64izVylyJ-6J0UYuIi1hkUCzWqRVwtEtUxDA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan and John are do their job above and beyond the work. I can’t say enough!!!!\nThe units are unbelievable clean .",
      "date": "2024-03-25T18:08:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Leon, thanks so much for your review! We are thrilled to hear your experience with Stan and John was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0e0bb65e-4db1-490a-ad7e-9aa3b16841ae",
      "author": "Brighton Bischofberger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfRKxl2SOGlT3i2fe1Ej_hKEQAMAWujIFRuMK6-0SMzAx0dg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "John was super helpful and setting up a unit was so easy",
      "date": "2024-03-21T20:42:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Brighton. We're glad John was able to help! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "88679ece-3692-4e4a-9407-25f9f48ef2e1",
      "author": "keiren valentine",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbt-KZr1FHif4GWSbcLNoedkysWHQSJmkox5XMSI1hm5_N0Ig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been renting for about 3 months and have found services to be more than satisfactory. I called with a concern, and spoke with Stan, who was so kind and helpful, and it was a really good experience. Thank you Stan.",
      "date": "2024-03-13T14:07:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Keiren! It's wonderful to hear you had a positive experience with us and that Stan was kind and helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 805-2885 if anything comes up!",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cf124323-6249-43a7-927e-34a8a78a408a",
      "author": "Lisa Ballard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIIMT2uW0A6DFJep6nbFx4h1JZWX8_umK5a_rKAz0MtwU6ew=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We’ve had several units at Extra Space Storage while moving and they have worked out very well. Stan is very nice to work with and is also very helpful!",
      "date": "2024-03-11T16:38:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lisa. We're happy to hear that STan was very helpful! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "78f217f2-c0f9-4c40-a6ed-69853731d93d",
      "author": "Jennifer Armstrong",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJygjn6Uk6Y6pXoC-KKEhjJk3RQo5P4XHuzLGVyJ3e2Licfrw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I highly recommend this storage company!\nI have used this storage facility for many years, and recently expanded to an additional unit.  Stan could not have been more kind and helpful with the process! I feel safe and secure knowing my items are in good hands.",
      "date": "2024-03-02T15:18:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Jennifer! Security is our top priority and we appreciate that you have trusted us with your belongings! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2022-07-10T00:34:14.000Z",
      "tags": [
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a713c497-2803-41b5-9734-7cb9bf50626e",
      "author": "David Russell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC98-TUPELIImTqRdCIKPb02EfCzrjge1a9sISIDHX98FMAq4v=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Gentleman went out of his way to show me the unit I wanted.",
      "date": "2024-02-23T20:24:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility! ",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "48e79a2f-100f-4823-85ab-6ce70b0f8b6a",
      "author": "Heather Graham",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU22qjiRfZ5oRJMyhlgm-VwrLcCu5Rw6TrmW0-C3cluJ8UoCbw6=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Extra Storage in Arundel is a great place to store your items.  We had a climate controlled unit and it did the trick.  The place is well kept and well lit.  The only negative feedback, and I assume this is all storage space companies, is that they are allowed to increase the price whenever they feel like it.  By the time we left, the space was $300/month.",
      "date": "2024-02-10T20:15:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for renting with us in Extra Space Storage, Heather! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e449322a-7145-41da-b5b9-def359f6245c",
      "author": "Kyle Silva",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEBxRu2XPwQA1EdNsZ0SKAfOu6nNiJy-iU6Qu3QMu45CuHHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was very easy working with Extra Space Storage. Stan was great to work with!",
      "date": "2024-01-11T23:38:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Kyle! We work hard to meet the expectations of our customers, and we're happy to hear Stan hit the mark for you! Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3148db7e-dd6e-4be8-9393-5dd1f9ebbd7b",
      "author": "Cam Spicer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZcNik2pBgpn8-fGmZYABAgdOmpQxlzZ8e9ncqXgY3e4zk7UI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space in Arundel was an awesome renting experience. Units and the property are clean and safe. The staff was wonderful to work with. Stan and John were very helpful in accommodating my move out needs as they overlapped with a big snow storm. Highly recommend!",
      "date": "2024-01-10T19:42:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Cam! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Stan and John were very accommodating. As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8df66e3a-4735-49cd-a010-6fb9bda5f06f",
      "author": "siyad Ahmed",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDf6ou7SgrBVWfxmRwBDQFo_ROfTuiDCNuixiF7cIY3aiMDg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent customer services. Both over the phone and in person staff were so. Kind and helpful. They found me a storage unit when I needed most.  I would recommend 100%.",
      "date": "2023-12-31T17:36:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Siyad! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b1121eed-432f-4a0d-a8b1-04c1ec0242a7",
      "author": "LESLIE “MAXAMILLION” CRAINE",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRzdsHQtbxpcCp8S7_MTlWivrwVjU5LAbAz7AG_GyrUCQKed6Yjw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "FRIENDLY STAFF MAINTAINING A SAFE AND CLEAN STORAGE COMPLEX .",
      "date": "2023-12-27T04:15:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Leslie! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2024-07-10T00:34:14.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1cb2e60a-9451-45ed-85bf-820e531b6d90",
      "author": "Joan hull",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFQpbg7I34M5mTomLsKlvawCqM5xn_c4NVv1qGYxZY3TOClQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan is the man in Arundel!!\nIncredible service, lovely man.",
      "date": "2023-12-20T18:57:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Joan! We work hard to meet the expectations of our customers, and we're happy to hear Stan hit the mark for you! Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "de80ef5f-2861-4945-a49c-f317685d296b",
      "author": "Richard Steiger",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWBRfoOKY0KnELWamlG9oc0K-lLFgnnn_wK3UuTECoybiLonvx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Did all communications with them over the phone. Very professional and friendly Great to work with.",
      "date": "2023-12-18T17:35:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Richard, thank you for taking the time to leave your feedback! We pride ourselves on having a professional, friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to reach out any time at 888-storage.  <br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2992e48b-39a8-415a-8401-34b7369bf221",
      "author": "robert longacre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVmJ16HHZFdvTs3bVrNgaoHtbI6d_n2dLuUgQy2Zjsotb3dg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan has always been helpful, knowledgeable and very kind. He is a great employee at Extra Space.",
      "date": "2023-12-17T23:30:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Robert, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Stan was able to provide a positive experience! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3b735642-25cd-4902-a1da-8fd90ec2e91e",
      "author": "Jack Gundling",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1TxnYQ82DOjN2JmI7LFj5nNk7brMZQ9mDPnvcWAqHvatqkbq7Sw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The location is always easy to access and Stan is a pleasure to speak with. Great customer service!",
      "date": "2023-12-16T15:16:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jack, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  <br> ",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3cd1473a-51e9-4bfa-b820-9a3f21d57c77",
      "author": "Greg G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1PnsQbybWctlvK_T-w7VwFEW3LObCw4zUU8Y7vwzbL_0AEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have used Extra Space Storage for decades across many different name changes and they have always been great. Clean units, secure with easy access.",
      "date": "2023-12-15T00:34:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Greg! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7959329b-deea-4791-85bf-c3fb97900652",
      "author": "Alina Marchis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNxROaA8Ikg-0i4YGQPocDnAc5p_yDwPWvFB2JemeosR5bZwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great clean place!!! Super service!!!\nStan Szamela is awesome!!!",
      "date": "2023-12-13T22:07:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alina. We're glad Stan was awesome and great at keeping our property clean! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a51bfb61-e267-4ddc-967c-dad5502b49b8",
      "author": "maeryd cohen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPgsDjoleo_rD28IlVIu7KJR0NieUcFRcA4G_pHnr4mwXLDg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Excellent customer service - Stan is amazing and always caring and patient",
      "date": "2023-12-11T18:00:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Maeryd! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d111c641-edd8-4e80-9d09-8078b0c0218b",
      "author": "Sharon Cummins (kennebunks)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU44Tqf0PtWRDZwKj-mKuSRz6dG4iN-RWv2I_FtE7tty-R3PQWDA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This company offers a great location, great gate policies and excellent customer service!",
      "date": "2023-12-09T17:57:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kennebunks! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility! ",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "44599f89-59da-4f32-a6e0-d998a639a310",
      "author": "Angela Monk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4jtPZ_KAIqNxLBffcq1gGhlWAslgDNB6s2JUrDRmpLvXDf-TK=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I would recommend to anyone that needed storage. Very safe and clean fenced in area.",
      "date": "2023-12-07T14:41:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Angela! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "37170c73-a856-4e3a-a121-14ada61e21f2",
      "author": "Stuart Tacy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqcjL8vP9e4jiGHnAh_Kw7uwnWTwmFzpHqizdlm4tB-M4j_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience that made the rental process a breeze",
      "date": "2023-12-06T21:49:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stuart!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility!",
      "replyDate": "2023-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3ddaad4-1113-4613-9ded-6cf172f1d3f1",
      "author": "Samantha Norton (Sammy)",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOgUwnaCaR-G3gfzy6_8XKWMvUk52Gcyk_f735hU5PO7jr_6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service very good prices would share with friends and family",
      "date": "2023-12-02T01:32:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Samantha, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Feel free to reach out any time at 888-storage.",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dafe9581-ca5f-4897-9444-15deddf1198c",
      "author": "Gina bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm-6qqhb7pWQQF_DWjQo0dYvuj2A8C2Ow5aN5Q8y1Nv5mX_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-30T16:38:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gina! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4cb8d807-a1bd-4e91-9700-d153210fbbff",
      "author": "Ali",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXL6YU7Fbx8lWlFGCD7wiY3LpGhpIiofoxZHHBpW-jhX6Ipk_P_Qg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "John was very friendly, he helped us finish out our reservation & got us in the unit very quickly. Inside was clean and the grounds were tidy.",
      "date": "2023-11-21T17:07:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Ali. We are glad John was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7c12e624-65c2-430f-b7a9-18d6005f180c",
      "author": "Steve Herrick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpVpFCr61hSQ2ydPgR69REBPjYx-K79znxl70_dXN2nornKQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-18T16:55:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Steve!  Please give us a call at (207) 805-2885 if you need further assistance with your storage needs.",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "593f07a2-3c36-4239-8f03-06fc3e5aff75",
      "author": "Rolando Jimenez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSRE4-Tk529ba7tLpSiMT3HwCez-exKmBwVtz5o-gNIFiHeQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience with extra storage couldn't have been more pleasant. The process was quick and thorough. I will be sure to recommend them to everyone.",
      "date": "2023-11-15T18:33:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Rolando! We're so happy to hear we have your recommendation! If you ever need any help with your rental, come by the office or call us at 888-storage. <br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e120ea1e-3e3e-43b2-b45d-ae0994890657",
      "author": "Joe & Maria Wadlinger",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX34NGY2tiHt2t99H_Kwmsrc4IrWUqxY1MSO5iNCWNoywLVTQ79=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-11T18:20:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Joe,  thanks for leaving a 5-star rating! We're grateful to have you as a customer. Give us a call at 888-STORAGE if you need any future assistance.   ",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5fe71b10-03c4-49a6-a983-eaa69f32693a",
      "author": "Cliff Brackett",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3BAK8IIyABc8vC-rcFDL7yav-qxznugmfgNxhHCZF4bbMRA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fast and Easy!",
      "date": "2023-11-10T09:37:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Cliff, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br><br> ",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c3d636d-cfdb-4c2a-806d-4f7db9db8ee2",
      "author": "Diane Weitlauf",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-L37pfUMD0VNLH_j9H6JuQdiLTxQiO8lnGcct0k-5sTOPaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was very friendly and professional.  Felt that my unit was safe and secure.",
      "date": "2023-11-03T17:45:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Diane, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stan! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c20888a-e80a-4de1-8321-4ac75ee4c1a1",
      "author": "Susan Whitney",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI81SzqmgJFiteXuQYJYelp2lnIZTeJPETmB8PT459YnyD4vw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super helpful local staff!",
      "date": "2023-10-11T20:04:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Susan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-10T00:34:40.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "726e016b-9447-4399-bed4-b9b9d56a06ae",
      "author": "Natalie Royer-Loiselle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3MuMCf0jnqiQaSCBpRSQjAp70ntMllDIAp-ukT8cHwxH7NWb-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great staff in Arundel, Maine.  Very helpful!",
      "date": "2023-10-11T16:08:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Natalie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9bcd6807-5e3b-4a15-9f77-24126281a9a2",
      "author": "Geri Harvey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZq-Mjbdet_SU_qBKzIwcxQmRUprkH8k7xqcNblF1-Jm-NWw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan is awesome! So very helpful and kind.",
      "date": "2023-10-09T15:58:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Stan is great too! Thanks for the positive review, Geri. Don't hesitate to reach out at 888-STORAGE if you need anything! <br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "747d6804-39d4-4143-b8d5-6cba9e86a09d",
      "author": "Roy Smoot",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISM-SE_XtTBkBwwHm6zJzasoz1YCF9lNvoM_w-WWjCS_PtMQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan, Asst. Mgr, was great.  Patient, very informative, confirmed and addressed items told to us by his call center counterpart.  Truly listened to our questions and answered with real facts, while also giving examples of how he/they handle client issues and questions in the future by citing past examples.",
      "date": "2023-10-04T16:07:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Roy. We're glad Stan was able to help with the questions and concerns you had! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6dfe24b1-c87d-46fb-b563-6f012e32035e",
      "author": "David Moore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgy8DwmO7fheqHeyRGIWMwfhCj7jei5aywbY63YomlYkRGpg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The gentleman on duty , Stan, gave us great tour and was very helpful in setting up the account. Clean and new!",
      "date": "2023-10-03T00:43:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, David. Thank you for the review. We're so glad Stan could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "78d10c37-7a7c-4845-a21e-9a0f57719d70",
      "author": "Li La",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpMofjpOmEUAeIk2KA4NZGw-o-qsKJJNmEdvpWCTkBtvPkszT7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I can’t even BEGIN to share how well maintained this facility is. STAN at the front desk is absolutely incredible, kind and keeps the place in tip top shape. He even reached out to let me know that I had mistakenly left my unit locked incorrectly so he is on top of safety & security. Highly recommend!!",
      "date": "2023-10-02T16:11:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lindsey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stan! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b8c4d16-9ad7-4ed4-a4d6-db03097604ad",
      "author": "DAVID Hubert",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCks1_HmVcvQfMpJ8X3FfwW6uFtrJUKGpCxRBKmgSwsQyAtiXPHQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very easy to get set up. Very professionel people to deal with from the manager to the employees. Will highly recommend to all that I know.\nThanks for your help when I really needed it.",
      "date": "2023-09-28T22:13:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, David! We're so happy to hear our staff was able to make your rental process hassle-free! Give us a call at (207) 805-2885 if you need any future assistance.",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5e0e5ad1-fd29-460a-8e70-d13c56b00cfb",
      "author": "Mike D'Apice",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFpUlC6n8ksjPeKKM72sU22FKnBLB0xKkd3TTWVBYbJYPSuSc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan and John are the best!!!",
      "date": "2023-09-21T19:22:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Stan and John are great too! Thanks for the positive review, Mike. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "24030db0-142a-4a41-8092-fbcba2cb03af",
      "author": "Kacie Longacre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN3QXNhYrJDwQYYr1bV_jtr8tdTQDtbvwdVwO_FyHYfCElmw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-17T03:25:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Kacie. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6c61480a-d5b0-4ab3-9ee2-050656cae717",
      "author": "Monya Poitras",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK4mEvq-o3b59CvXzK85kIkLcbEJbpTDk5lXyyiJdtaYOfrg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The service is about 5 stars just the best and friendliest staff. Thank you",
      "date": "2023-09-08T18:24:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Monya. We're glad our team was friendly to work with! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "387201cb-193a-4263-87fa-7804bc6604f6",
      "author": "Ron Gagnon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGZtopBDhfZWNVuUgUaaHSx-N6Xm0K2fJEEmVTvTcpncLNcQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I found this unit to be very competitively price and VERY clean.",
      "date": "2023-09-08T13:58:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words Ron. We're always here to help with any of your storage needs at 888-storage. ",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "96a84880-55ae-4673-9e8d-7a72f83fdf76",
      "author": "joseph hilbert",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmrTa5rBXB6ercoN3XiHVOxia-OkmT_fmSOHa07Ha0wMXU4eEo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Storage space was clean when we purchased...renting month to month was a breeze and couldn't be happier with the price.",
      "date": "2023-09-04T21:28:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Joseph, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Give us a call at 888-STORAGE if you need any future assistance.",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1f08454e-4fbc-41ed-b70e-f0361ca4a900",
      "author": "Jana Bissonnette",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCuioVTXn2erq6sqkgWM9XQlrZ4WiOxww04c0chHlwmhIRYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent service! Staff is extremely kind and helpful! Stan was going above and beyond to assist me with the unit.",
      "date": "2023-09-04T15:25:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Jana! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "82994f7c-1ba8-4b8d-b1cb-93dacd9b3f69",
      "author": "Leo Moreau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzHd0OqJOuvtiiERwKcQuK05ZivlQShBRZzC3uPsRyl5Xdxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "John was most helpfull for my concern during what was a tremendously stressful day having to deal with some real trouble making people.  He is a real asset to your business your blessed to have him  and he should be comped and recognized for all he does . Don't let him get away from you!!!!!!",
      "date": "2023-09-02T01:39:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Leo. We're glad John was able to help! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3c46125c-e776-41b9-840a-4777b396eeaf",
      "author": "Frederic Trexler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWo4z0pWr8-6M8o6r6inj1d-FCssdF8PdTT3bjUmSedEnWr0TCr=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been with Extra Space Storage for several years now. They always satisfy my needs for a storage unit whether it is an outdoor parking space or an indoor, out of the weather, unit. I like the security provided by the onsite live-in manager, camera surveillance, and limited hours security access gate that customers can open if they need to get to their space.",
      "date": "2023-09-01T11:46:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Frederic! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 805-2885 if anything comes up!",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a8e664ad-594c-4599-a87d-72a0ddf5df94",
      "author": "Sally McQuade",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZB8ynlnjYYiQKzpTFQJDyBLTwpKNAi3Y-GkuUaDP5BDyVQ2PY8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have used Extra Space Storage over the years and the Arundel location has always been wonderful.  They make everything easy and are very friendly!",
      "date": "2023-08-30T19:44:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Sally. We're glad you feel good about storing at our Arundel location! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1abceb48-d314-419f-b4be-65bbffb0b929",
      "author": "Ron French",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkx0ZXiQp3i7zSwGtevQX7Vgz2ITvH2URTup61fGestZgz_KY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very responsive service manager who worked quickly to resolve my issue. His diligence makes me feel like I’m with the right storage company.",
      "date": "2023-08-30T19:30:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Ron. It's great to know our team was prompt and diligent to work with! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f98dbd9c-3af4-4abf-afc6-bdd557c97231",
      "author": "Kevin Martin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDMgYl8bagQ3OAE3Wp-goOPJeIOEf0xI6mOze9PQHepmJcng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-08-28T18:14:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kevin,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "063fb1e6-e19d-4ada-9524-5d0e7980ac39",
      "author": "Celeste Viger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhHCa-fbkuTPPyuomsBnrXYagaIwQBt_fKi9TYPagHhISfiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I lost the keys to the lock for my unit. Stan was extremely helpful in removing the old lock and getting me set up with a new one. Thanks, Stan!",
      "date": "2023-08-16T21:17:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Celeste, thank you for your review. We're glad Stan was extremely helpful in removing the old lock and got you set up with a new one. Please stop by the office if you need anything! ",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0b8bfc20-6319-42d4-aaf8-d4b7e2ab1d2b",
      "author": "Lesley Lebel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaXKsSLE5nwvQ90q93Jt-unRtIdJe0hWrINBe2qj3iuvyx=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service clean facility",
      "date": "2023-08-12T01:28:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lesley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:34:43.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cea5af6d-2dcb-4704-8876-8fd09d3e46de",
      "author": "Annie Ahern",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaNRD71u3TBj-oSA_xIT7u9VIjwE4RamCGgRiRIiOuliK5MatA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had storage units here of various sizes over the years, and am most pleased with current owners. Prices are high but comparable to other storage places nearby, and rental managers are kind and helpful. I have recently dealt with Stan who was very nice as well as fair…",
      "date": "2023-08-07T21:42:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Annie! We're so glad we were able to meet your storage needs and that Stan was friendly to work with. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b3a71cab-5765-4e6d-a36b-118135a5f7be",
      "author": "Traver Kennedy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj0dwTlXCqJrJWzf4tVj1ggs_D6-tBHTEbJFxJdHGGixye8Bw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been using this storage facility for more than 10 years. Always helpful and top quality. I’m grateful.",
      "date": "2023-08-04T15:38:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Traver. We're glad our team was able to help! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d281f528-0c6d-4895-b31d-5251596f359b",
      "author": "bijan oskouie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIHnq0pUtLJAB0ts0hBbCeAFzqvsG-4-JJIORxzDpCBifubA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service; great rates!",
      "date": "2023-08-01T14:13:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Bijan! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility! ",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "224855cd-fdd0-43c9-b2de-700e57104f19",
      "author": "Thomas Fitzgerald",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb5oO9SV23rAmIVQ6pWj0BUjksnp0SkzM6Y0HlXWHmxqAWr6A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Process is made simple. Clean facility and reasonably priced.",
      "date": "2023-07-30T00:05:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Thomas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eff6f0f9-3c35-4e1e-92e1-67552ee8c253",
      "author": "Peter Boudreau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyZjgx-OY95trxCRt67uwE0BjQPdFt57ddT7GktKYkDtlg2Q=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "My first contact with an associate went good. I was told the price of a 10×15 unit, and that the first month was free, but I was never told if I did not use the promo of the first month free I could have the unit for half the price each month. I was only told this the day I called to reserve the unit. Instead of $188/mo with the first month free. You could have it for $99/mo if you did not use the promo.",
      "date": "2023-07-23T23:35:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the great review, Peter! We do offer the First Month Rent Free for those who are only staying a couple of months and the web rate for those who are planning on staying longer than 2-3 months. If you ever need any help feel free to stop by or call us at (207) 805-2885. ",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "70a972f4-6b0b-4994-85c4-ac55d563d589",
      "author": "M D",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLNlO3lvV_U5uxLRHl_gT7rHbkpTo9NmfRdBmiL7b4syrWP90=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great Experience!! Stan helped me out and made this hassle free and explained the process thoroughly and couldn't ask for better customer service from Stan. So a great big thank you to Stan!!",
      "date": "2023-07-15T14:57:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Michael! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We want you to know that we are here to assist you with anything else that comes up at 888-storage! ",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4987d7fe-651a-4fde-b0cb-2021928ed5fc",
      "author": "Cheryl Peaslee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsOgeNMAEpN4jPcY18wuiWmt4y_e8ZNtRv6RwD9Or5MDNpOCnXXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "From the reservation online to completing it over the phone and ease of accessing the unit this was the easiest part of the entire move!",
      "date": "2023-07-15T01:00:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Cheryl! We're happy we were able to provide a smooth rental experience. If there's ever anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com or calling us at 888-storage. Our team is always happy to help! ",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6953a5c0-5697-4ef7-b7ca-05d079cfa0f5",
      "author": "Kelly Brooks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXd-by5PYdlUF4niVBpD8aH0ik3ZzM1KWwgrS9kvCs099HgHfE2Yg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Extra Space Storage is the only place I would use. The units are immaculate and they have the perfect size unit you will ever need. It is secured with a locked gate system so there is never a worry with your possessions. They have members on site and are knowledgeable and friendly. Their prices are worth the money. I have known people who have rented from other places and they have dealt with mold, moisture, and even rodents. If you need to store anything, don't think twice. Extra Space is the best around.",
      "date": "2023-07-12T18:17:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kelly, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please let us know if we can be of further assistance at 888-storage!",
      "replyDate": "2022-07-10T00:35:09.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ec75ecc9-429f-40c6-a24b-cf9ee4cca923",
      "author": "Karen McGlynn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYZSVEOw3OqCWKw1r5r_e9UjpEmlr-zzrsUIc8a4_L5-PFbkgj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was a great guy to deal with, friendly and explained everything to us including a tour of the facility!",
      "date": "2023-07-12T14:22:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Karen! We work hard to meet the expectations of our customers, and we're happy to hear Stan hit the mark for you! Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9a72908a-f224-423f-afab-2f69aa422018",
      "author": "Deborah Bloomer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyrSHlnMcgIKN8go8Ssolopu5s5xuhcOUYbcViXoUDwAFbFg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-10T21:30:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Deborah! We are grateful for customers like you. ",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "722ba2f4-2999-462b-a1c0-e096331db8de",
      "author": "Greg Hardy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCneSAUPs2BWpI7JvglaEwr1tUWNIbAQEfRhGsQkmG9syr-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Dealt with Stan who explained all the aspects of their storage facility very well. Thank you!",
      "date": "2023-07-10T16:00:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Greg. Thank you for the review. We're so glad Stan could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-10T00:35:09.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "49665e1e-3df0-4c3e-afc1-a69a1b9d2d7e",
      "author": "Aline Russotto",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpvzUAF1IMv_iAGdjInl1S4olpNZSZ01hKh8cURRVq72kIvg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan is remarkable! He made my experience so easy and seamless! Storage area was perfect and experience exceeded my expectations. Thank you!",
      "date": "2023-07-08T16:01:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave your feedback, Aline! We're so happy to hear Stan was able to make your rental process seamless! Give us a call at (207) 805-2885 if you need any future assistance.",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5bb5b5fb-0bce-4bf2-a357-2a81c360b5e7",
      "author": "Wendy DeLong",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWw5b4LShE0EuuK9kVRtO6Hfobaot75MI8u1IG0zDOT4tkIO08=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to get to, convenient location, clean unit",
      "date": "2023-06-21T19:18:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Wendy, your kind words are appreciated! We make it a priority to provide clean, convenient facilities and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d53504b0-e068-473a-9443-c526926fc39d",
      "author": "Cheryl Peaslee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9Qvo0bUGxtIhBTMg3omwXF512Xq_oyi31dWMvL5lSQhi8vw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-06-19T14:29:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating Cheryl! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "426c4353-34fc-4705-9d60-38190b633a89",
      "author": "Nancy Girard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIp70rSdK4wjOB_40QUZSz4l7BV0EinikhGot-8-04hB1Nl9w=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Great staff. Very clean establishment.",
      "date": "2023-06-10T02:02:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nancy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e54e2d3c-1e98-4168-be25-f6e6b0dc68f4",
      "author": "Debbie Siegel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvgoOV_vLUABfDRcFIyK0shEOwz6ecnfzvbMXwakVsnj0GDS4=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very easy to set up by phone and was a super nice attendant!!",
      "date": "2023-06-01T02:01:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent review, Debbie! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c60cbb7b-89b7-48dd-9187-8079f185ca5a",
      "author": "Katrina Welborn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcbzb1uRo3AUTK-znftQ3uD4AaND5dnvD9VYkEFkie0ZjcuY9l=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience! Quick and simple! Thanks John :)",
      "date": "2023-05-27T20:23:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Katrina! It's wonderful to hear you had a positive experience with us and that John was great to work with! Give us a call at (207) 805-2885 if anything comes up!",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "724337f1-ace7-481d-929b-3640d6939c60",
      "author": "John Biagioni",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC3vhc1ysNrzyffyLNqL8yiSnkb-xdzjAP5SHQTALRo5pozA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was a big help!",
      "date": "2023-05-13T16:29:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi John, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "683c5c8a-193d-4801-be73-77b5a83e3bbb",
      "author": "Lisett Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDKDtRZ-TZ1mSfoxc3xrqB1_YjGyS-NvTvlF94l_Ch3yPxL5xJxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great Experience!",
      "date": "2023-05-12T22:15:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Lisett! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (207) 805-2885 if anything comes up!",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "edaaf1f1-2177-4167-b7c9-5339bd143b2b",
      "author": "diane hutchins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZQ4pfoLqeJChL5z4W0MRtCLQNMgWC9do2fXe1tHvNU1da-V85=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The facility manager is helpful, courteous and professional.",
      "date": "2023-05-10T19:10:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Diane, Thank you for taking the time to leave your feedback! We pride ourselves on having a courteous, professional, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! <br><br>",
      "replyDate": "2023-07-10T00:35:09.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "86088a9a-0338-41ac-bda3-ea271a7daee4",
      "author": "Darrien Norton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK-rCnM_6YRLs82lD03bUp3Lf6j3JFaLBXRGjykE2DpNatBTuY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-07T20:38:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Darrien. Call us at (207) 805-2885 if you have any questions or need assistance with your rental! ",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d2552614-71e6-422f-8af9-2c68c679e65b",
      "author": "Rolando Palanca",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhtZxZrHlRtGw3s7d_APYY_bV6wPTcHFOBXacxExd7EpsXLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-05T18:52:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Rolando! Don't hesitate to reach out if you need anything!",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "08c808c9-287a-4f9a-86a2-9a9133d86aa8",
      "author": "Brian",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpGV7TDwY0ezUu962J5DTGfssBMBIIR5Pq51a-_2DHBW9Jdw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan makes soooo easy to gettin it done!!!!",
      "date": "2023-05-02T09:56:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Brian! We work hard to meet the expectations of our customers, and we're happy to hear Stan hit the mark for you! Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "84b3bf95-8d62-4177-aefd-66df451355c4",
      "author": "Jeremy Thiboutot",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSLVHsI3GY6gOY9naxupqvH37C9v3sABfEuNydLqSqqFJUfBM=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Stan in Arundel was a great help 👍🏻",
      "date": "2023-05-01T21:40:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jeremy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stan! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2e82f556-ce00-49db-b502-167363d94356",
      "author": "Angela Vaughn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIekNT39nvr-__gqLPvXWNk3kv1vPcaPY9spMB5tmIlZa9Zfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This is my first time renting a storage unit. Mr. Szemela was very kind and informative & told me everything I needed to know. I look forward to renting here for awhile.",
      "date": "2023-04-25T10:25:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Angela, thank you for your review. We're glad Mr. Szemela was very kind, and informative, and told you everything you needed to know. As always stop by the office or call us at 888-storage if you need anything. ",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "87936bfe-9894-4611-bd1d-04e5bf2eab83",
      "author": "Susan Marie",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuqnrL0XO3HxI1CNDFIF_WHp6GYTegDMOXA_nOffDdOQZ_NA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was so helpful. I couldn’t get my key to work in the lock. He came out to the unit to work with me until it opened.",
      "date": "2023-04-24T18:56:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Susan. Thank you for the review. We're so glad Stan could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d1add414-5e7e-4ccd-864c-fc3df1fe2a1f",
      "author": "Anne Cressey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsoVbY9Huj4QOs1CCxFA1HpWpYK8O0p8Iy1s5_1ZrSMs_Hz0w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The process of storing a car for the winter couldn't be much easier than it is with Extra Space Storage.  You can choose a unit, fill out the paperwork, and make payments online.  There's a wide variety of units to choose from, and the ones we have rented have been completely clean and in excellent condition when we moved in.  You don't have to lock in for a minimum amount of time, and when you're ready to move out you just notify them and then let them know after you've moved out.  The people on site are really friendly and helpful.  We'll continue to come back every year for winter storage and Extra Space will also be at the top of our list for any other times we need temporary storage.",
      "date": "2023-04-22T19:41:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Anne, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de2e7fc7-020c-4d6b-96b1-bf4690b51109",
      "author": "Kari",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXkuPM2FjVVqiCAO8heN149zTSHPVEyFifzqHy5F5oa44F=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan is always friendly and proficient",
      "date": "2023-04-19T16:36:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Kari. Thank you for the review. We're so glad Stan could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "860cf6bc-0a1a-44b0-9692-12c6743a1cb7",
      "author": "greg caruso",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWHQrJlU648BOqI3OarkTEwbgHqvVRq3UZWHsA4ZcOBVVVqg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-15T17:31:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Greg. Thank you for leaving us a rating! Your feedback means a lot to us! ",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b9336c43-bc4e-42ea-8d97-d75b51001c59",
      "author": "Laura Cobb",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvJJTitBEwWxInVgLxTR9QLJh3z6lBCsBilHHeattctI1MWEk=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Quick and easy rental procedure! Stan in the office was very pleasant and helpful. Unit is clean and has a high ceiling.",
      "date": "2023-04-15T14:39:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Laura, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stan! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "391102d8-932a-4ab3-ae43-1f7d8f2fa805",
      "author": "Tracie Aube",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWktf0W1lBigHEXIXrl5hlw2Y25WtgDqSz2vr-oWN0-beawpHlO=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Wonderful customer service, clean storage unit and property. Easy access.",
      "date": "2023-04-09T22:19:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tracie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8b153569-214d-4f10-8e7c-9531c93f1188",
      "author": "Sarah Foley",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnweuszxBtORKmLJ3_HjjCSmzKwudz4bbpjjoUrATAqi0oHVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice",
      "date": "2023-04-08T21:25:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sarah!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility! ",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0406fcf3-2fe7-433b-a1d1-bdc6ea3fe7b8",
      "author": "Amonda Jefferson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCiVVDRGuF7wSgdfQlj5Wscu6nW7SNzHxX39KPY6vc7Z1MXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Mr Stan was very kind and welcoming.",
      "date": "2023-04-07T17:47:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Amonda. We're glad Mr. Stan was kind and welcoming! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.<br>",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5c9c5618-cf34-415d-8c6f-ddb125f29fae",
      "author": "Joseph Harrington",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr_8tNuS58ULEUE9dXXhszosqv1qhl3-nD9u6_z1C2qoQtKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good experience  overall.",
      "date": "2023-03-29T21:19:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Joseph. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59bb6054-efba-4a14-bf0b-a1aa3d71a440",
      "author": "Tim Perkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiIsEdNmOsr0e6TVHZsiNQdZOKXbF19tD7iVIC8G22-YMxhQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Been here for almost 5 years with  no issues whatsoever along with great, friendly and knowledgeable staff!",
      "date": "2023-03-23T17:29:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tim. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "291d6c74-9967-437c-b314-94e622513f31",
      "author": "Shawn McCarthy Sr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwzgURbufB2djMnHVBNzvbL1iyCh-cxNomq_wJd5AfVpNrpg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy rentals from some very friendly staff. Highly recommended!",
      "date": "2023-03-02T21:43:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Shawn. We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "986ca0cd-5966-41dd-becc-8bcd3c782fc3",
      "author": "Kira Angelfyre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhXFxFDrduCLLKAv97oY39gTYqS4XfFS9YNjwO_fLQVQKdYg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-03-02T19:32:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Kira! We're happy we could meet your self-storage needs.",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93d45d76-5fb4-462a-906f-37b4ef1541dc",
      "author": "Andrew Wilbur",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9MAJkhD30BMFobCiGDw5TNoAnOic0u8ZQsGJ5hueOfW_Jiw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was very prompt on getting me into a unit and when I never received a notice of my bill being increased they helped me out.",
      "date": "2023-03-02T18:57:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Andrew. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:35:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "074813fd-380c-4e31-8bc3-c6bfc05f6e00",
      "author": "Thomas LaPierre",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPLEDvCDPqH-e_YAKLxjnszYCMD2cI6THvhjq29Ie6KaDNIQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was very helpful, giving me assistance two times, and I highly recommend extra space storage, facility is well run and clean!",
      "date": "2023-03-01T20:41:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Thomas, thank you for your review! We're so happy to hear that your experience with Stan and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "95cb8097-8c79-47aa-9517-71f9b8b5c757",
      "author": "Curtis Mildner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVaN2nTgqkfBCDEYV9xVjf5nVcPxEJE_gZxzlgFh254l4p-vG8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy to work with, friendly and efficient. Thanks Stan for you great customer service!",
      "date": "2023-02-28T23:31:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Curtis!Thank you so much for the positive review. It's wonderful to know Stan provided you with great customer service! If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility! ",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "409a3712-6ab0-4e0f-8b62-3c206cbafce6",
      "author": "Christina Butterfield",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6Bryei8Dzzw70pMOMiaTjvnyQgjchCOm1rHPJBCIqvh2VgQ=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2023-02-16T21:37:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the rating, Christina. We appreciate customers like you. Please let us know if you need anything.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ae5a6531-4391-415f-8720-5c3a5f9a4319",
      "author": "MJ Monroe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXchFUD19eXrGS177udQoT3CSqBem31n_qKpHlG3OWaEYWnw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Management is wonderful & quickly responds to any inquiries regarding storage units.",
      "date": "2023-02-08T16:37:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Mj. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "168916ac-7e44-421a-afb2-4ec9c6a14341",
      "author": "Tim Dunn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAkr_SI4lFDWiSD1kUUAZM7N6ll_2_Ckcoou4EfXg0C_2dXw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very Professional and polite easy to work with",
      "date": "2023-01-31T17:23:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for choosing Extra Space Storage, Tim. We're here to help if you have any questions or need assistance with your rental! Call us at (207) 805-2885 with any questions! ",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5ff65aba-b7df-435e-bdf7-3a81026085a4",
      "author": "Melissa Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjby5Z8grnhnDenX-lDvhIV_HQgPvcOz3Xaee5ZIHyEd2XRQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly staff. Been with them for years!",
      "date": "2023-01-31T16:20:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for being one of our long-term customers, Melissa! We're glad you chose Extra Space Storage. Reach out if you need anything, please.<br>",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8d24d20b-fd25-47e0-823f-6dd559fc5472",
      "author": "Kyra C.",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy2TmZiXTp-Z8zYTQzbwVlAGWecqPKwuh3PH8OrZlYb27ZDwSswA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-07T21:07:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Kyra! Don't hesitate to reach out to us at (207) 805-2885 if you  ever need any assistance. ",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2ba0480a-84ee-439d-8ef8-a12eab94218a",
      "author": "Rhonda Spearin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbnhHQ15diHTOewPzWG4dZrjcPgXVGx6SWYdDG4nKI6bHfYvbO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service but high price for the size of the unit",
      "date": "2023-01-03T16:00:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rhonda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1b4113e8-ff51-4ee2-8fec-48b885097608",
      "author": "Christine Raymond",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIn69cfvi52nCYE10vrkYWsJ3UbpP2U_36_U6fjjltr08d5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-12-29T11:10:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Christine! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e1329aae-e182-447c-af0b-c64679b4ce12",
      "author": "Brian Christopher",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG2NzifeqZrHK-cm-O_kbHZNAVGvQ7jS6cFP-FFBNH4MxVaw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I usually find something wrong about places I patronize, therefore, I often write a scathing review to warn others to avoid the place......\n\n......Having said that, I can write a POSITIVE review for Extra Space Storage of Arundel.  I have had NO issues with the location or manager and would gladly rent another unit at this location, if needed.\n\nFirst, I desperately needed a unit for my property, last minute.  Upon inquiring via email if a certain sized unit was available, management responded promptly that a unit is available.  This happened TWICE.  My second inquiry, in which I also desperately needed a particular unit, also last minute due to unplanned events, was responded to promptly by management, and they also had another of the exact type of unit that I needed.\n\nSecond, I was further satisfied with the rental process.  Management was helpful.  Upon registration, I gave my basic information and was able to set up an automatic payment (This is especially important to me as the USPS is unreliable to delivery bills to me and a person cant always remember when every bill is due).  To my satisfaction, the registration process and move in was able to be done THAT DAY, not having to wait to store my property.  And the facility easily charged my payment method every month, so that I never had to worry about a missed payment.\n\nThird, another aspect that I was very satisfied with, is the cleanliness of my unit(s).  My property = my life; therefore, I want it protected in a CLEAN environment.  I felt as though the units were clean at this facility.  In addition, as important to me is the security of my property.  This facility is a lighted, gate locked facility; I am pleased that the main gate is locked overnight and requires a code for entry.  As a result, I also felt that my property was safe at this facility.  Not only are the units clean, and the facility secure....it is also secluded, and it is in a good area-not a highly urbanized or commercial area, or an area where there are a lot of people, where I would worry about my property.  I like the secluded area the facility is in and I hope it stays that way.\n\nI have NO issue with storing my property at this facility; and would rent additional units in the future, if needed, at this facility,  before I looked at any other place.\n\nThe only negative I have is that my rates for two units, both the same, were different.  I was hoping both would be the same price, as obviously one is more money.  Unfortunately, the unit I had kept, its rates were raised $52.00 within a couple of months from when I first rented.  It is a steep price per month, in my opinion.  And I may have to close out another unit if price doesnt decrease, due to affordability.\n\nI strongly recommend this facility if you need CLEAN and SAFE storage for your property.  You'll get prompt help from management, an easy registration process with auto pay every month and an easy move in.  Don't waste time looking anywhere else.",
      "date": "2022-12-22T14:20:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Brian, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We are here to help with any future storage needs! Thanks for recommending Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  <br><br>",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f8bf3bb0-e477-4810-9c99-f27bff4e42e4",
      "author": "Chuck Hemenway",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImII2OqIkzHGBxoxV6AnAIwp1Wcc-2XRRgRiybVNAPLzpuOw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service and facilities",
      "date": "2022-12-02T16:25:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Chuck, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3febfb1f-8518-4eca-80a9-47066b259d85",
      "author": "John Ardell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdoYnJlBU5FNKuBw4wMAFt6_D3_A_bVROYajtf-mphNDZCcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "John @ Extra Space Storage  did a great job setting my account up, while dealing w/many calls and other customers",
      "date": "2022-10-31T22:01:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, John! We are glad you had a great experience with John. Call us at 888-storage whenever you need us.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c34a57b2-f315-44f1-b04a-aa5efb43b366",
      "author": "Samir Choudhry",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWp6ll4gebUQSd_NquWFglk_SdnYLxkpa_lgBdDbzCzZMOwxjCS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was wonderful! Showed me two separate options for a storage unit and provided me information about promotions going on.",
      "date": "2022-10-15T22:33:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Samir. Thank you for the review. We're so glad Stan could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8195f2eb-eb66-4c5e-aa40-af6ea75a2d19",
      "author": "Gary Scholefield",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfe7aTuYg_yU566foojTFZI-c043wGMLELrRMfz349HNO-YM8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was very nice……very nice and clean facility",
      "date": "2022-10-15T20:22:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Gary. We're thrilled you had a positive experience with Stan at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "03f55bc0-b5a9-4d0d-a49b-72ea33e05a00",
      "author": "Jason Kass",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBDL2GtKeS9WH4ks9b7aODpZKYRSPAb4LxDZVVKdaRb4ViiQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-10-12T19:11:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Jason! If you ever need anything in the future feel free to stop by or call us at (207) 805-2885.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "47b85132-8748-43e2-8f73-b5407639f727",
      "author": "Bob Letourneau",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbuPrM3LD8J_731XxVK39LtYsEuBCKgpIF0aQV17ioeTwRvg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "So far so good.  Easy to set up reservation of a unit.  Office was quick and prompt in returning request.\n\nNeeded to get a second unit on very short notice.  Office handled it quickly and efficiently.....",
      "date": "2022-10-06T12:02:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Bob! We're happy we were able to provide a smooth rental experience. As always stop by the office or call us on 888-storage if you need anything.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9c4fe079-5431-40be-ae3b-fb5b39badd5e",
      "author": "Deborah Gregorio-Cruz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT5offDEU3cr7aBoBMFiSoob-1veqYEK9H1nFr5mJHklefKg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "John the manager in Arundel, Maine has always been a pleasure to deal with over my time renting my unit these past 9 years. He is kind and understanding. He is always helpful and ready to assist with any questions or needs. I would highly recommend this location for your storage needs.",
      "date": "2022-10-04T04:16:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for being a loyal customer, Deborah! We pride ourselves on having a friendly, accommodating staff and are so happy John was able to assist you! We want you to know that we are here to assist you with any further storage needs at 888-storage.",
      "replyDate": "2023-07-10T00:35:38.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6161c7a4-84f7-4dc1-9c13-150ec25680c3",
      "author": "Cameron Bow",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf-pL8w1Rzj05BkEnSva_4afr7T6PZ5JUD78HYhAkMU9OS8CE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "John was very helpful, accommodating and pleasant to talk to. I would highly recommend this facility.",
      "date": "2022-09-22T21:00:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Cameron! We pride ourselves on having a friendly, accommodating staff and are so happy John was able to assist you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0f43dd02-5fa4-4161-8945-3be29d4f057c",
      "author": "Kurt Messenger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ16iaFu0ht_8_B4AdJwsERtwBTCmt4VnzLPagv45CWJi1q2w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The unit manager listened to my concern and resolved it perfectly and in a timely manner .",
      "date": "2022-09-16T15:20:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kurt! We're happy we were able to provide a positive rental experience. Feel free to swing by your local office for any further assistance!",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7fec68e6-8502-4bdc-9a74-c616a9b69675",
      "author": "Susan Ouellette",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpLqv0deOfO-B0jDK2LknEPvUi_k5V4TKjJvs17fgNZFvQuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-07T16:02:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Susan! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1281c5b9-5e57-4858-9536-57d18dbf3ff6",
      "author": "Patrick Shrader",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcOxqPcSfuvbunDm9japxasKV83HazoldJNQzbTtArTnnAFQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always an Easy facility to work with and very helpful. Units are always Clean.",
      "date": "2022-08-31T16:53:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Patrick, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ef3b474b-936f-4e67-88d7-2025928003a0",
      "author": "Don Purdy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYI3SEe94JJ3H05-Tv_fx-EQsNoswv7JtJnqnqZVVvpcBJjw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very friendly and helpful. Couldn't have been a more pleasant experience!",
      "date": "2022-08-26T20:29:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We strive to provide friendly and helpful service, Don! Thank you for the 5-star review!",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "89408897-11b4-4a13-9126-45b43a99b90c",
      "author": "Joyce Perley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFOY0bcSboHYZm0vN37dZvYT5t73Sao5MP9KPwEaR6iozF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space Storage was the perfect choice for me when I needed a place to store things while finding a new apartment. The staff was friendly and helpful, and the communication at any point was great!",
      "date": "2022-08-24T14:16:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Joyce. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (207) 805-2885.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c8071f5f-1180-4801-8f1a-ff96dbae179c",
      "author": "Kaycee Slick",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpXJOP_0R8hFpzW3oqtFHV8wlMs7tIxQIE4eo_x9tO_ravZA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-15T16:15:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Kaycee! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (207) 805-2885 if you ever need anything.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f23d6e9d-1a9d-4286-a755-a82b9f132f04",
      "author": "Marci Howard-Odnert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkNFsGI8r8ZeRBlqEy_2ksRO7XG_REsq7K10BSyrs4CYVCHw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-06T14:58:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Marci, thank you for your positive rating!  Please stop by our office or call us at (207) 805-2885 if you have any questions.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "995ccfd0-af07-4e01-9067-61676611e702",
      "author": "Alt Beats",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvYl8HrdUTqa-3HrUvB9lmQv-lj0dJKy4hou5XXtFKG3l-rg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The gentleman at the front desk was courteous, very helpful, and personally took us to the storage unit to make sure that everything was setup for us. Great customer service!",
      "date": "2022-08-05T02:41:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Alternative ! Thanks for the positive review, it means a lot to our team. Please call (207) 805-2885 if you have any questions about your rental.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "59778189-db5d-4bb3-8e05-f916fa1a7e3c",
      "author": "Tj Grenier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkBh-JAmtCfAA9Ik6wiRZ8nzEA6ejeAnJpET9LtUSAG8d9Og=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-18T23:28:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Tj! We're happy we could meet your self-storage needs.",
      "replyDate": "2023-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c65b2cc3-0f43-4c42-a4f8-c6691f43c3ce",
      "author": "Andrey Malayev",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpJiuZ74tckbdcrTw-IPKHW-GK7U9rkN1K76_J6llgVaWlLaq1=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It only took me several minutes to get registered and a space. Two thumbs up!!!",
      "date": "2022-06-27T17:06:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Andrey! We're happy we were able to provide a smooth rental experience. We are always available at 888-storage to help!",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4abb7240-29e1-4c52-bf1c-cdd1ed12500b",
      "author": "Courtney Luiggi",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEt72yvJA-fAxtRu4nJHsUwXsoW-D6Q_pADRvcwft_JBuuPg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Delightful...",
      "date": "2022-06-23T18:28:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Courtney!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (207) 805-2885 or stop by the facility!",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "27f03b4a-a94a-4595-8108-5b231108363b",
      "author": "Sean Norton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfenx6B6wm1c1ltz42RlYboRJ-Ij1zNBlskjXmjNTD8ZO1lg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extremely friendly and helpful",
      "date": "2022-05-30T22:44:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Sean. Thank you for the 5-star review! We're so happy we could help. Stop by our office if you need anything in the future!",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "741d49cc-bc67-4d1d-b493-6356dafe2210",
      "author": "Marie Gibbons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUFpgbIl8q5_0FBj3pE_WlvbAM1hJxJyOiqzxUfNVHGj6RhA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice place to Store your belongings. Very clean and friendly ,would use them again.",
      "date": "2022-05-30T19:35:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Marie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If you ever need anything, feel free to stop by!",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c4a62fbf-803a-4978-8069-99ca8983b24a",
      "author": "Daniel Hussey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSDFOzkNZOAaqEIYbNsW4sbadcJ7zw8TrJASU06_20YRON=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "ExtraSpace is exactly what we needed! The facility has easy access and the unit was spotless when we arrived.  We reserved online and received an access code prior to the day of moving. The web rate is better than others in the area. Highly recommend using them.",
      "date": "2022-05-29T16:10:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Daniel! We're happy we were able to provide a smooth rental experience. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e371fecd-1ccb-49b6-a3cc-928f8b9ddf89",
      "author": "Kendra Ross",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoqIQGmFZYcpEAuQLkJXnitpB7qXjW0ul6tOOoNKBsxG7NmTXO=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-05-29T00:45:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Kendra! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "48c81eb0-3493-4b2e-a632-55f6ccfe8705",
      "author": "Joanna Moran",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIEzJtKhTUmhwYgwkjXpNQU6_GD9pfS21FLcyEtj-FVYJTPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan was very helpful. He answered all my questions and got us started renting a 20' x 20'.",
      "date": "2022-05-25T21:40:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Joanna. We're glad Stan was able to help! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "03ee19b5-1eee-4b0d-80e6-7621a6957edd",
      "author": "Joe Hinkle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbQzUTPG52NsRfEeLduNxlRoSsPf2AfADMMUWxlYueWEokkqY7=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place for storage. Easy move in, easy move out. Clean, safe units. I had an issue where my lock was frozen and the manager immediately came down after hours to help me open up my unit. Store with confidence!",
      "date": "2022-05-22T05:58:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Joe! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If there is anything we can do for you, please let us know at 888-storage.",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "131dbb65-9349-4233-a043-d882e5019899",
      "author": "Craig Bergeron",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL16IgXojgDE3jsYRiuz3ltt2SIy_Qn9DYoUNBbIt40ihA60g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great facility,friendly and helpful employee on site...clean&neat....Reasonable monthly rental fee...",
      "date": "2022-05-18T18:58:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Craig, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!",
      "replyDate": "2022-07-10T00:35:48.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "544ac7e9-08d6-42e6-96a2-c28591e09ea3",
      "author": "David Walsh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7_yzgXsYY3tuRB3jXi8wzAD2x48V0bvvh4ArGkK23asI3zQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've had a great experience so far with Extra Space Storage. I rent in Arundel Maine in the summer and, Cape Coral, Florida in the winter. The people have been friendly and helpful, and since I use multiple locations the company has given me a month free when I move and come back. I store a boat and have felt comfortable it's safe and I can get it anytime I need it.",
      "date": "2022-05-16T14:57:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to share your feedback, David Walsh. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "30b8ad6d-a47c-4ac7-a0b2-b7cd84226e72",
      "author": "David Wayne",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvRmAiaL90RJ7SkmnAiSU0nmm9-XrIktmjPjeNuuA5dWc6Cw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-19T23:33:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello David, thank you for your positive rating!  Please stop by our office or call us at (207) 805-2885 if you have any questions.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b1d54f3-bc32-4a5b-ba4f-f205fbe51a9e",
      "author": "Bill Newport",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl_lf7rJl9I2Z8ag0N4F-_8pNhmfajmuEtKFFzh7BJ62lOSQoP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-12T15:05:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for leaving a positive rating, Bill! We are happy to hear about your positive experience with Extra Space Storage.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ea18d352-4abe-457c-bd19-41019143d899",
      "author": "Tony and Rose Antonellis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvkS248zn5AE2NXN_oo9m2A3AdE9dgG3YB9JCo9Hc8NfVQIN4=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-10T19:18:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tony And Rose, thanks for leaving a rating! We're grateful to have you as a customer.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6907e0cb-9d0b-4d2e-b4ca-c1e897221fe8",
      "author": "Rowan Sylverleaf",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVi5TjDr5LK30P0Ayfq_tcVxV7tScrppywTAmixGNFUSm8-pCfN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-04-08T17:25:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive rating, Rowan! Your feedback means a lot to our team.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a43fcacd-9dab-4c5a-b032-2024b5ca38f1",
      "author": "Becky Woodcock",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBzQmQSbKa8RrH2mxnKUROcA9NvLcWKJxv9piTkSCdq3byAg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience at Extra Space Storage Arundel was excellent. Moving across country with all of my belongings, I required a large, weatherproof unit, one that was accessible for an 18 wheel moving truck, secure & close to my new home…ESS Arundel checked all the boxes. Stan was fantastic at helping me out & always being available. I am finally all moved into my home but I would use this location again. Thank you!",
      "date": "2022-04-01T16:09:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Becky, thanks so much for your review! We are thrilled to hear your experience was excellent. We agree that Stan is fantastic! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a964818c-6b5c-461c-95f8-63159f0eb37b",
      "author": "Kyle L.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLflhKm_Dd1c692Ga-70ZO8HoOeSvrCBF8Gaf86OOA5p7q1_g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-26T13:46:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kyle! Stop by our office or give us a call at (207) 805-2885 if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1012384a-819a-4fe6-a039-30eb1b1fac1d",
      "author": "SS",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDgClMH6APvy_-_FqzOaG7JtFLUjnKhZ8FAxORBPIHIrU_yuXL=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "The representative was very friendly and knowledgeable about the property layout, pricing and the paperwork process. He listened to some specific needs I had and accommodated me.  The follow-up payment, messaging, and signing processes worked efficiently and were easy to understand and manage.  I recommend Extra Space Storage in Arundel, ME",
      "date": "2022-03-21T15:42:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your recommendation means so much to us! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Susan! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a8699a61-24d5-442d-b05e-c779b6e4d667",
      "author": "cecily Rich",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAJORLOIBrn9wJ_YPwKuLIxdiRDZfVtm3mf9FR40DGOddOazB3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The people are very friendly and helpful.\nI recommend this facility\nCR",
      "date": "2022-03-17T02:31:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cecily, thank you for recommending us. We're glad our team was very friendly and helpful. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6f76c9a6-5377-4349-b1c4-9b6b80b14f6b",
      "author": "Bryan Reed",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY7tH6cHKDZ8L3aLgTkEQUdWafPJBX3SCpmzqy9V_GV3bCmg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2022-03-11T19:51:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Bryan, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "91302249-0c1e-44f4-94af-4acc0152e5be",
      "author": "Del Maxwell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWceheJmzrzjOm78sUitPrfwVO4GmgwMGUSWm0KOQ9RZwaCo9g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy sign-up process and received a call back promptly to confirm all the details.",
      "date": "2022-02-08T01:05:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Del! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "747f5e0f-55f1-4b92-bddb-cb4ba16c2b50",
      "author": "Arlene L Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfIrdh6xNu6eOS3H4Vkd7s_aLutIgqSN0zvBjIqaPf-jv4Qxo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was my pleasure to use extra space storage in Arundel, ME for my personal items. The facility is clean and well cared for. The management as professional and most helpful.\n\nArlene L Smith",
      "date": "2022-02-05T14:57:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Arlene L, your kind words are appreciated! We make it a priority to provide clean, well-cared-for facilities and are so glad to hear your experience reflects that. We're glad our team is professional and most helpful. Stop by our office if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "010d4ec0-7bfa-4221-a54f-ca3fef052c52",
      "author": "Patrick McGlynn",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDbZ6U2zpydnjOUVwUYDTncigaG9X3rEhEOV9T1TVt7iejKQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-01T00:32:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Patrick! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6a19f676-992b-4e31-8fa6-7640952b77f9",
      "author": "Beecher Family",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKXM7MgFGKFfm0qNReSkJVRmJ-x6bpBWNLHHSjL5Zpd_OwbQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-09T17:13:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Beecher! We are so happy you had a great experience. If you ever need anything feel free to call us at (207) 805-2885.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6827e0f2-71b7-496d-bbf9-20173928d60d",
      "author": "D G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-SiegngUIGzrBr6FsmPWEhFBIOU-2SQp6-zicGtdCKvtiXg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean, well maintained and well managed. I was here for 4 years. Never a problem. Special thanks to John who was always helpful in solving problems. I was overseas, my credit card expired and he helped me find solutions. I always felt that someone was looking after my things.",
      "date": "2021-12-04T21:17:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for being a loyal customer, D! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with John reflects that! Please call us at (207) 805-2885 if you have any questions!",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7025ad9f-3fe3-4ef8-986a-5ec61cfd2dca",
      "author": "Thomas Nelson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYmpp3ZRbE3oT-9ouAIQDxPcQXLVHrZLFRfHSr0dMGU9rJJ9yT=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "No complaints about my experience with Extra Space Storage. I am moving out of my unit because I can no longer afford the monthly rent after a hefty increase in the monthly rent for my unit. I have had to find a more reasonably priced unit elsewhere.",
      "date": "2021-12-01T20:39:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Thomas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (207) 805-2885 or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4428e64d-a0ec-41ce-b02c-3d5e57faa31b",
      "author": "Andra Yanchenko",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPaY0dGw7SunRgUhR8K1tqKf1oZAVwoWb7GDc0p1y6zGjF6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-30T14:50:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Andra! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b438c111-511e-4f85-9589-58a5fb59f8c2",
      "author": "Michelle Byras",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjY66XEpFgjMo9jRmBjkv8gk9PhMtG7UFCvOgCQESKsDOgBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-17T20:16:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Michelle, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space.",
      "replyDate": "2022-07-10T00:36:16.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "08269473-007b-4d6c-9432-613b26df2305",
      "author": "nancy cormier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMKIz3VfxZyMaaRWpw6zioImyD2F3lSgGto_zI9W5umYG5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stanley couldn't be more helpful he was a wonderful person to give me direction and advice",
      "date": "2021-11-16T18:09:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Nancy. We're glad Stanley was able to help! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4dc52f0e-b6c4-4243-87ca-92149e7cca07",
      "author": "Sue Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_GpeOVM3UUwB3NVasu7b9Le0JF8A6WGpyg5-wKk4ASM2Vxrihlw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "It’s clean and well kept. I feel my stuff is safe and it’s always a good experience stopping in there.\nThe manager John is attentive, professional  and always aware of what is going on at his facility.",
      "date": "2021-11-12T22:57:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Sue, thank you for your review! We're so happy to hear that your experience with John and the cleanliness of the facility has been positive! If there is anything we can do for you, please let us know at 888-storage.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3ab3ba68-a1df-48fe-a64c-f3757f9eb6fc",
      "author": "Pete Mancini",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3qr-jZzHNTVPYaB_xwdMIZwuYMXAgk-uwsgk4vlaCr-fkmxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-10T23:56:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Pete! We're happy we could meet your self-storage needs.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e52e721e-ce31-461e-9c8f-cc2bbac4c8ae",
      "author": "Christine Doran",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUn7nCdDFiWM2vZLdSoVmRJaEiHo9zGk_sYB5XM8Z0CjQDPg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-05T20:36:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Christine! We are so happy you had a great experience with Extra Space.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1f99fe3-a72e-45f9-9304-04cb97666a78",
      "author": "RICK ARSENEAULT",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHa9QTkbPIqFx6AxY_EmA_vkX-8OO92iWeFjnsEIIdsLGlLg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly & experienced",
      "date": "2021-11-01T21:23:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Rick! We work hard to meet the expectations of our customers, and we're happy to hear our team was friendly and experienced! Thank you for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at (207) 805-2885 if you need anything.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6037a110-bf9b-497c-94d3-1f002ec18a5e",
      "author": "roger eddy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2l4K9ac2klhM8kzbLU3q6-Bm5SCiRGLosYUaCITOEUfU0ww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Convenient, courteous employee,",
      "date": "2021-11-01T16:48:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Roger! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "adacf8d7-0114-4f61-8482-b1b50bbea899",
      "author": "Jennifer Ballard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeMQEvDn-vmKI-DSjAUath3i1NJQvtDsSMPGqH1C00VHic=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I actually never leave reviews, but the owner/manager of the Arundel storage unit was so polite and helpful. He was very patient with me over the phone as I gathered the necessary paperwork for the contract. I was storing a vehicle so it is a bit more than typical.\n\nThe place is very large and secure. I felt completely safe storing items there. The service was much better than the typical storage place. You get the idea that it is more than just a storage place to the owner/manager.\n\nThanks again John for being so kind and keeping our stuff safe.",
      "date": "2021-10-29T18:13:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to share your feedback, Jennifer. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and that John was kind and helpful! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "39feda3d-55ab-4241-901a-6c0c921e4265",
      "author": "Annette Jackson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJttfFS9LqrSSU4jP0C1ID5Gak8OAY5vTajy7IrpmHgVvRKOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-16T19:41:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Annette! Don't hesitate to reach out to us at (207) 805-2885 if you  ever need any assistance.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "29cae374-2925-4911-a25f-292862dcdda1",
      "author": "alan bedard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa9RQua0UXhYJ7KL7-nLy7pQ_yNSg-kUvJPjXyp4pK7bU6XQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was very happy with all of the services I received at the Extra Space Storage facility in Arundel, Maine.  The staff was friendly and helpful, and the facility was clean and very accessible.  I would definitely recommend this storage facility.",
      "date": "2021-10-11T20:01:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for recommending us, Alan! We're committed to providing excellent customer service. We're glad our team was friendly and helpful. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Stop by our office if you need assistance or have any questions.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2db1e98e-15f7-400f-87ba-388d712ecb73",
      "author": "Denise Hirth",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp8YVCefcKTo5lhDYrzxuiNtpIXVvne2tfnn6Ughmjrdzuwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place to store your things",
      "date": "2021-10-11T15:18:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Denise. We're grateful to have you as a customer. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2119cea7-84a1-44e6-af35-7b0d97524307",
      "author": "Samantha McIntire",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQLKkP5ABC2EnkQLnLIK11q61039T0ZU1PjlCQwcIadI8zJQEI=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-07T02:08:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Samantha! We are here for you if you need anything.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3983ce37-4b03-4625-ab82-9f7250edf4e0",
      "author": "Victoria Sovetsky",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtZHP0bSGu4BeqkzCRdCR-korKr7DhkH-JlivLARRQFbnb4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-03T21:55:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Victoria. Your rating means so much to us!",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e57e4960-a57b-4bf6-8d46-bf5be5ffab42",
      "author": "Carol Bunnell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRGMBieM60XOK1DfAIEnsh-wmYdICacH0g0ENiWNJTMWSAj-tG=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-01T15:42:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Carol. Call us at (207) 805-2885 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e9cde87f-99b7-46a0-99c2-b021db7a821b",
      "author": "Jordan Wears",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6lqAj53XMkImRHhCrLiyto0MU0nE6KOyyZLnSB2nCYng0Og=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service/ Business to work with!",
      "date": "2021-09-30T19:15:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Jordan! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "649940c0-1552-40de-ab2d-94bbacf8745e",
      "author": "Lisa Lane",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHlrZQUScVQKAflXxP23hHj8yO5_L9N8tCB6XB62nDWT5HwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you very much to Stan! He helped greatly in helping me figure all things out and was very polite in the process. Thank you Stan!",
      "date": "2021-09-24T15:40:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Lisa. We're glad Stan was able to help! Our team is here to serve you, so give us a call at (207) 805-2885 if you need any future assistance.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c2677d86-2b16-44e3-9df4-c8665d5f8bcb",
      "author": "Brian Dunphe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2Ym5XL7PKslcUJenLRqPhmqUwUSMFgmNQeR5q8g6cZVQ5xg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-20T16:00:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Brian! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "af33a044-ebaa-47f4-922f-c32e57c7e59c",
      "author": "Joseph Wright",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID5sYgDU2l9BiB9YGGNJwGrL8u34Uh7QBIKN4L0gAAdI4r9w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-15T00:57:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Joseph! Don't hesitate to reach out to us at (207) 805-2885 if you  ever need any assistance.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d2acbc08-d49f-427e-85b5-bd1297b25ebc",
      "author": "Danie Connolly",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCVYO3jhcS8xu4X71OQAa5wZKsa_ap7i6Uhsl8yBdwJ6cxLw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-10T20:00:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Danie! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9eb02a73-0405-43a0-b3cd-b9adb47c36c3",
      "author": "Zachary Pratt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8wXZhReMHPPC6cYYRI7lhqCd2z4GC_sGtVQejUuDxxOap2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy Sign Up, Great customer service. This is the only place I know of you can sign up right from your computer or Phone.",
      "date": "2021-09-08T14:00:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Zachary! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-10T00:36:49.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3d50b2c-5d68-403e-bfec-552d7a7d7b69",
      "author": "Christina L Abdill-Cole",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB7JH3r8FM7WxkTzXAKmRswiTLsYjBtSeC9aEWOhrs6SnTNT0=s64-c-rp-mo-ba12-br100",
      "rating": 4,
      "text": "",
      "date": "2021-09-05T20:05:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Christina L. Please stop by the office if you need anything.",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "35f2d5b9-9d40-40fe-9aed-a3c3ff7c1297",
      "author": "Desneiges Cole",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQykG8oLJvRBDRplVRZ0UxF9cWWodFr1l-tFIRw9CHSmU33JAV2A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The Arundel location has amazing, fast service. They honor what they say and are very reliable. Highly recommend!",
      "date": "2021-08-28T14:28:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Desneiges. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e2a3470-e1fb-40f8-8888-513c4ed2c062",
      "author": "Patrick Petrosino",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKF8z_Aj8CXdPIb9946PEXzFtmIw_dQtSfUcvbWuIqyVRrZ4A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-28T02:18:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Patrick! Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8f331598-cc24-4552-b1f8-ba6f67afc047",
      "author": "Deborah McKew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs8bIt_vgQ8wUGAYUUXA58ffmH8cZRrmMYUxNjLiY0SjYBqIrt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service is great -- always friendly, always helpful.\nFacility is clean and easy access.",
      "date": "2021-08-27T16:30:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Deborah, thanks for leaving us your review! We strive to be the best storage solution for you by welcoming you with great customer service and a clean facility! We are glad you found our team to be friendly as can be and the property easy to access. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "06b217ac-0e37-4d11-92ab-863191a50e86",
      "author": "Einfach Steff",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDcB23_B8Y69no7EAiD7W4o2JMtlDk4Z9ZwYsZoWblv3IF6Wpp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-25T18:08:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Einfach! Please stop by our office or call us at (207) 805-2885 if you have any questions.",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8dfed6e8-a9eb-481e-bc0c-d10f5fde4cbc",
      "author": "Karen Brooks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgFXtthgpTzxi-lLQ7AoSDlBQQIQk3y9mJt7GRTIUq7g1pKUjw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-25T15:56:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Karen. We're glad we were able to assist you with your self-storage needs.",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "57955a7d-3175-4542-8f19-a6a520724dfa",
      "author": "Serena Lansing",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiBuu74ZTxT43Wc1Jl3HV4UdWo00nDH48W0sPlJFanbvN0S4wu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Stan couldn’t have been friendlier! He helped me with all my questions and made paying bills a little less dreadful.",
      "date": "2021-08-25T15:02:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Serena, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stan! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "81def1b1-2f15-41bd-93f1-141de7905931",
      "author": "Karen Novak",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJb5KCokrOK7fgiGdCKx6I3VCKLCV6Ez3rAqsAFiU__sw2ug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-08-22T19:35:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Karen. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "39888640-9141-4a43-a8d3-ad702e76e7ff",
      "author": "Marie Slade",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrBJAkeHuVCI2ifb5x-goTr7kCheGaUuCEvjmcK_yi5nR5wNQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean, they had great customer service and I would highly recommend",
      "date": "2021-08-18T19:26:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Mike. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5ea8fa90-c10f-4ee0-a222-a370a00b9260",
      "author": "Richard Drohan",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_tWTAnSb0M1LRpkta9mT9XJTS4s1uLFX9I3tsZ6nQlevB_Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Had a great experience renting a 10x10’ storage space. Staff was great, asking questions and making sure we got what we needed. They followed up with text and emails. Facilities are clean and very convenient. Highly recommend them!",
      "date": "2021-08-13T23:51:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Richard! We're pleased to hear you've had a positive experience throughout the rental process. If you ever need anything, feel free to stop by or give us a call at 888-storage.",
      "replyDate": "2022-07-10T00:37:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    }
  ]
}