{ "summary": { "average": 4.9, "total": 16, "distribution": { "1": 0, "2": 0, "3": 0, "4": 1, "5": 15 } }, "reviews": [ { "id": "7790d2a5-f5c4-45f1-86ff-a2587785e655", "author": "Bradley Hunt", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ6QpEcrx0d9GJ_vPdGKr4BSExOTlZh6cAFBFmDyUBE0Z1rR9kRw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2026-04-24T09:34:43.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Bradley, thanks for leaving a rating! We're happy to hear you had a great experience!", "replyDate": "2026-05-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "1ba76625-bfe1-4343-98a7-31717826347f", "author": "Carol Kephart", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKci2gKf0Fv1BpuecimiUhuZmb0jEZVrzJ24nPmDs3ldtYmJQ=s64-c-rp-mo-br100", "rating": 5, "text": "Always a pleasure to do business with.", "date": "2026-02-22T21:11:44.000Z", "verifiedTenant": false, "featured": false, "reply": "We're thrilled to hear you had a positive experience with Extra Space Storage. Thank you for sharing!", "replyDate": "2026-03-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "3d11095d-5b07-4883-a46c-9955cfcb3bc2", "author": "Susan Borneisen", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFKRB6AU6GZY1OVuTtzBaN8suz3XjMN9lFFEePI2fhEc6AciShCQ=s64-c-rp-mo-br100", "rating": 5, "text": "Great personal exsperience", "date": "2025-12-19T19:32:09.000Z", "verifiedTenant": false, "featured": false, "reply": "We're grateful for your positive experience at Extra Space Storage. Thank you for sharing!", "replyDate": "2026-01-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "7a6d23e3-7659-4d9f-b889-ddd835a8c7b3", "author": "Jerrad Johnson", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFLnSeiay5hLMtmLi9qAN3Sy8hzCTE9bZCRPUGpydhMo_RC06Y=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "Daniel stepped in and made right an issue that I had at another storage unit. And he was very responsive when it was time for me to move out. I was very pleased with his attitude. Thank you!", "date": "2025-10-07T04:07:30.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear Daniel made things right and was so responsive! Thank you for recognizing his great attitude.", "replyDate": "2025-10-10T01:30:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "0126de51-f791-409b-9d4d-cfb23b17fcea", "author": "Sherry Phillips", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLyHaYTl0Q0l0RfUp2IaobUtbb9jDrbGbKC9OZEsv7fc5U2w=s64-c-rp-mo-br100", "rating": 5, "text": "Used our storage unit for the first time today. No issues and everything was what we expected. Glad we found Extra Space. Positive experience!", "date": "2025-07-04T20:59:30.000Z", "verifiedTenant": false, "featured": false, "reply": "We are delighted to hear about your positive experience using our storage unit for the first time, Sherry!", "replyDate": "2025-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "4667dfd3-f1b1-40f1-97a1-fb028bf079f7", "author": "Pamela J Lewis", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCKnEv71KK6mVGLX3H1aVN82GYoTmOVwMvrTABux9PcWslS7X-=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2025-01-09T17:11:38.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks! We're so appreciative of your excellent rating, Pamela! We are here for you if you need anything.", "replyDate": "2025-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "0d6a83fe-5879-4a87-99fe-7efa31524c4d", "author": "Carol Blessing", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZXd5Ddy38qDSoi7rsHYF8-XVmMf9pjJv6pXZscUycfgwLjVNw=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "", "date": "2024-05-17T03:27:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Our team appreciates your rating, Carol. Thank you for being a loyal Extra Space Storage customer! ", "replyDate": "2024-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "e159b3c6-41ce-4fe6-9d77-4b5a04ace1e7", "author": "Teresa Morgan", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYLh1HuAyCrlalAvUEnQBAXgwjuKtWcbm2D4orfBB6IRnI-Q=s64-c-rp-mo-br100", "rating": 5, "text": "Great storage unit.", "date": "2024-03-06T17:37:00.000Z", "verifiedTenant": false, "featured": false, "reply": "Hi Teresa! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 752-8434 or stop by the facility! ", "replyDate": "2024-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "b2468f23-5145-49f3-950f-7fe0fe9cc099", "author": "Alexandria Butler", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU62dkNza6hVsMsXxVyTHc43oZ76nfDFtwrNHf8yYWpJca0W3Cq=s64-c-rp-mo-ba12-br100", "rating": 5, "text": "The staff was always friendly, courteous and willing to help. The facilities clean and spacious. Rented from them nearly a year and never had an issue. Will have my business again in the future!", "date": "2023-07-27T08:45:41.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you for the kind words, Alexandria. It's wonderful to know our team has been courteous, helpful, and great at keeping our property clean. Our team is here to serve you, so give us a call at (804) 752-8434 if you need any future assistance.
", "replyDate": "2024-07-10T01:30:18.000Z", "tags": [ "cleanliness", "staff" ], "sentiment": "positive" }, { "id": "fb1b2dc4-db8a-4966-a496-020e23dc0dac", "author": "Ruth Thompson", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtPvi0TEJLlEMTgL2W9qGeJyljHP_L6DfNOt53KF0ClDwEnA=s64-c-rp-mo-br100", "rating": 5, "text": "", "date": "2023-06-23T22:39:31.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you, Ruth. Your rating means so much to us!", "replyDate": "2023-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "7bb7492b-93d1-4cb6-abe1-dd8e17afb5eb", "author": "Priscilla Berry", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEdg3TFjxEm4KhR5FwrLgXFq-BNRU3NHaRv-85BTKHYkR0vE85=s64-c-rp-mo-br100", "rating": 4, "text": "I found it easy to arrange for a new unit, possibly because I already had one unit. The unit was full of water (on the floor) when I moved in (it was a rainy evening). I called the office the next day, and each time I have visited when it was raining, the floor was dry. Thank you for such speedy service.", "date": "2022-12-12T22:36:27.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks for the feedback, Priscilla! We work hard to protect our customers' belongings, and we're happy to hear our team was able to fix this issue for you. Please stop by the office or give us a call at 888-storage if there is anything we can do for you.", "replyDate": "2023-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "0c3b663b-f850-4572-b949-77f286531b88", "author": "sasha gay-overstreet", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZL600793r6vpfqN6OyB-LvRQHysMc6J-6kNd_32xoCc2iLQ=s64-c-rp-mo-br100", "rating": 5, "text": "Quick and easy!", "date": "2022-06-11T16:10:50.000Z", "verifiedTenant": false, "featured": false, "reply": "Hello, Sasha. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (804) 752-8434.", "replyDate": "2022-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "c310b081-a15a-48f1-925b-a73ccd14cc31", "author": "janet roberts", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVypb9DCDcFQXL-kPt9TsCpdO976LJGjnSr3t5IlgnsNyZ5bnRH=s64-c-rp-mo-br100", "rating": 5, "text": "Quick and easy online rental and received a call from the manager within minutes of renting with instructions . Easy and secure access.", "date": "2021-11-23T00:44:26.000Z", "verifiedTenant": false, "featured": false, "reply": "Janet, thank you so much for the awesome review! We are so happy to hear that we could provide a smooth online rental experience. Thank you so much for choosing Extra Space Storage! Stop by our office or give us a call at 888-storage if you need anything in the future!", "replyDate": "2022-07-10T01:30:18.000Z", "tags": [ "staff", "access", "security" ], "sentiment": "positive" }, { "id": "63024f8e-fb22-44b2-b5de-a2b934fff77a", "author": "Julie Renee", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYwG2l_H71ddMXsESpOhitDmTv8eGdA_KkoCuYjHQfbEWLRQ=s64-c-rp-mo-br100", "rating": 5, "text": "Close to home, and inexpensive. Wish I would have went with a bigger space.(My fault)", "date": "2021-11-09T02:13:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Our team appreciates your rating, Julie. We're grateful to have you as a customer. Please stop by the office or reach out to us at 888-storage if you have any questions!", "replyDate": "2022-07-10T01:30:18.000Z", "tags": [], "sentiment": "positive" }, { "id": "7ad881fe-e8bf-4e94-915b-2b1f9d022852", "author": "Jeanean Duke", "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILgAWu0MqPGjFrNQCMJEZMSXYhgM2INvQT4_4yb5oqeOH7iQ=s64-c-rp-mo-br100", "rating": 5, "text": "My experience with Dan and David has been exceptional and over-the-top! They have always taken my calls, fulfilled my requests, and jumped to my aid immediately when the spring in my door malfunctioned..... and they have marvelous, friendly attitudes. They are true assets to Extra Space Storage! Kudos to both of them !\n\nSincerely. Jeanean Duke", "date": "2021-08-20T01:40:01.000Z", "verifiedTenant": false, "featured": false, "reply": "Thanks, Jeanean! We're so happy you had a positive experience with Dan and David at our Montpelier, VA Extra Space Storage. If you have any questions please call us at 888-storage!", "replyDate": "2022-07-10T01:30:18.000Z", "tags": [ "staff" ], "sentiment": "positive" }, { "id": "fd2382c2-d66e-491d-bfeb-9d5b2def92d7", "author": "Kimary Bourret", "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwKyiw444sMo_NHqj7mBStomgIDJvHr0Dq0pNKzcYnih_r6BP-=s64-c-rp-mo-br100", "rating": 5, "text": "My experience with Extra Space Storage has been unique. We needed to move our possessions quickly. Everything went so smoothly from the start. Knowing our situation, their customer service and compassion has been exceptional. I know I will continue to be treated with kindness until everything is moved to my new home. The facility itself is very clean, spacious and comforting. Knowing all my belongings are safe gives me piece of mind. Sadly, I do not remember the gentleman’s name who has been assisting me but he knows who he is and I hope he is acknowledged for his customer care! I appreciate him very much!!!\nThank you!", "date": "2021-08-08T22:46:40.000Z", "verifiedTenant": false, "featured": false, "reply": "Thank you so much for taking the time to leave your kind words, Kimary. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We are so happy to hear that we could accommodate you and provide a smooth rental experience. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please stop by the office or reach out to us at 888-storage if you have any questions!", "replyDate": "2022-07-10T01:30:18.000Z", "tags": [ "cleanliness", "access", "security" ], "sentiment": "positive" } ] }