{
"summary": {
"average": 4.9,
"total": 317,
"distribution": {
"1": 6,
"2": 0,
"3": 1,
"4": 8,
"5": 302
}
},
"reviews": [
{
"id": "98477442-03df-432d-b39d-84da781bf921",
"author": "Donatella Burnett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRlg6Qg00__GrdpaNpzhvE59GUcFS-BwbRqHqgy2eWPIaRmjGI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I called to see if they had a parking space for our RV that we’re bringing up here from Florida. Parking spaces in nice facilities are hard to find. I talked to a representative called Joe and he was super nice and so accommodating. Found one space very close to us on Harper’s road. I took it and committed to 6months which halved the monthly fee!!! Somebody even called me from the facility after I signed up to welcome me. Highly recommend!",
"date": "2026-06-20T13:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Joe and our team made your RV storage experience seamless. Welcome to Extra Space Storage, Donatella!",
"replyDate": "2026-06-24T20:47:20.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "31280218-863e-49e7-a234-46afe27e7b8f",
"author": "Jennifer Lindley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2PVgrDukdZkLIYKguebhnZjpT6zrNm-CjLIw-HU8VDfqoJ2Wz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike is absolutely the BEST we have ever dealt/worked with. He went above and beyond to help us with our rental. I will definitely be using this location for my next storage needs.",
"date": "2026-05-28T20:52:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Mike went above and beyond with your rental. Thank you for choosing Extra Space Storage, Jennifer!",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "07cc9107-9c1e-49a8-ae95-98ea69c72697",
"author": "Eheitzman Heitzman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxEz7wtVmJTUXt1OiBGZuahNX9r0IPed7-wVgc3orQs3xm1A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-05-13T19:31:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eheitzman! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06a16060-e4c1-4e9b-9375-cc05b7f0bd51",
"author": "Jacey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-GbaiLksY8Je68YZ8e4L9Pu3P4PyR7lESHM4Qt3prpR1gNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-12T20:33:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacey, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29673e51-939d-42d8-a1fe-15621b722a00",
"author": "Suzanne Kennedy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2OhpltwIcrHKAbGyf-B69M81z5v5ub-yQQRIgyKm-WaN4V5Uq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Quick, easy and affordable.",
"date": "2026-05-02T22:11:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our quick, easy, and affordable service. We appreciate your positive feedback, Suzanne!",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ff056262-0b85-4e06-b6af-975b140b8fcb",
"author": "pamela widgeon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVvKQ3iQGaKvU7dQKqjueNo47lrB46Q-LVK7cuWkUSeQmO65SxHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "He went ABOVE AND BEYOND for me.",
"date": "2026-04-02T19:02:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that our team went above and beyond for you, Pamela. Thank you immensely for sharing your experience with us.",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2011e7bd-3794-40f0-97c4-d90607e39b5f",
"author": "Kaila Stoneworth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiraUtEQgav1R8ADZoOOLP02Ht3W8w17ZQwcm_agL4ez5C1axXYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was amazing!! The service was fast, he got us in and out! And we laughed at the same time! Great work!!",
"date": "2026-03-30T21:17:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Kaila! Ulysses truly delivered fast service and made it enjoyable. We're thrilled you had such a positive experience!",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efbc780a-c59e-4f0b-a290-e3da7c2edc0a",
"author": "Tyler Rachel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOgiqgu3EkNPBFWKccvdMsakQ3mgRnWYCPekK-HHSTXB0TBE3M=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ulysses is a very patient and understanding manager, excellent service and helped me get my car stored quickly",
"date": "2026-03-30T18:21:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Tyler. We're glad Ulysses provided excellent service to you.",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03e7d8a8-15b5-44e6-9b66-7bf590e4d36d",
"author": "John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxhr4BgWAZ2WKItLlKP8ol6t-vD6ZjH2G3yv1IwlAyDpGKKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone here is so helpful and nice, I would highly recommend them",
"date": "2026-03-28T15:23:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, John. We're delighted you found our team helpful and nice. Your recommendation means everything to us.",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "81180526-0216-4339-8b25-4fffe83a52a8",
"author": "Kevin D.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ22d9BqBBUU259RYNLFREe8VIUOf3SPFpnvaFzh0Q1fh4JFPNpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick service, they don’t waste your time here. In short words this is the place you’re looking for.",
"date": "2026-03-24T19:26:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear you found our service quick and efficient. Thanks for choosing Extra Space Storage, Kevin. ",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "248e79a2-a8e3-4c60-9a70-eeefcccc069b",
"author": "Ryan Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxWL2Hh8wG9fsaW4JcfxrYVSGsoL2VFZyI6tS0OcA515VST_P4=s64-c-rp-mo-br100",
"rating": 5,
"text": "people were very nice and accommodating and made signing up quick and easy",
"date": "2026-03-17T18:08:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear our team made your signup quick and easy. Thank you for the positive feedback, Ryan. ",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3603a5c-377d-401a-bad5-b7569b4468bd",
"author": "Schuster Shandiin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX87X7A_aIequga6KqlXnAet5Uu3UP_H0y9VRX9YAkTT0IJQRVJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "10/10 experience great customer service",
"date": "2026-03-14T16:15:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your 10/10 experience and great customer service. Thank you for sharing your feedback, Schuster.",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0a7a4148-612b-41f1-9ca3-5d08a1ed27ea",
"author": "Jacob Fluker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCKhc4m9kpiMobdbFcFYDOgAjpgCmQZ1Vrk8i6ZkuzrpQHCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service",
"date": "2026-03-14T16:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated, Jacob. Thank you for the positive feedback on our service.",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee597810-d6d7-45a6-ad23-a5290cd7ddd9",
"author": "gabrielle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBa5KfRHPsPhE4c9rW34dtOIQfUDnATltwPorTephHO6ZXWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We’ve been here for about 2 years and the entire time we enjoyed our experience. Check in was easy and lots of space to load in/out. We saw Ulysses (manager) there a lot and he was always so kind and helpful. Made us feel welcomed and always had great conversations. Would recommend this place to anyone, 5 stars.",
"date": "2026-03-14T13:30:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the wonderful review, Gabrielle! We're thrilled you've enjoyed your experience with us. Ulysses will be delighted to hear your kind words.",
"replyDate": "2026-04-08T20:47:20.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c4450103-5ea9-4211-876e-070a22afb2e9",
"author": "Qiyan Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-0xwONKTqSKNimd9Wf0P__IoC29MIxE3M14JVhoDbKZ4ODRc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awsome experience over the phone and gave me a great deal I would definitely use them going foward",
"date": "2026-03-02T18:20:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your awesome experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3cb311eb-c0f5-486e-ad56-5c631d34b71c",
"author": "Sean Andino",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7odZdydprIe8S74S1ouS-mb5SIId2ybS4dlWkAr50gr_BIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Storage Place! Easy to get in and setup. The manager Ulysses was a big help!",
"date": "2026-02-20T16:14:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you found our setup process easy! Thanks for recognizing Ulysses' helpful service.",
"replyDate": "2026-03-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "00d5e873-1895-4b76-97e7-c96b3e536ca6",
"author": "Tamara Lang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCW0Gmqp82HG2a20nNWfNoDyVxse8OZXnMLSkupUvAucuStw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding Service from Ulysses Extra Storage:\nMy experience with Ulysses Extra Storage was nothing short of excellent, thanks to Ulysses himself. From start to finish, he was professional, attentive, and genuinely committed to providing top-tier service. The facility was exceptionally clean, secure, and easy to access, which immediately gave me peace of mind.",
"date": "2026-01-30T16:37:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your outstanding review! Thrilled Ulysses provided excellent service and you found our facility clean, secure, and accessible.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "413f4beb-795d-4c2c-a4bc-393e5a9ba547",
"author": "Joanne C. Friedenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-Y3Q0eGhEJWGopBIPmFXWR5SwHxOQP-CYHk0f0dgn7M0C0yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I never thought I would ever get the customer service from a self-service storage place until I encountered Ulysses. He addresses whatever concern I have right away. If I have billing question, he always has an answer. You dont get someone who will get back to you, or some chain of transfers. He has all the answers. We are all very lucky to have him manage the Harper's Rd location of Extra Space Storage.",
"date": "2026-01-29T04:01:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about Ulysses' exceptional service! His dedication to addressing concerns and billing questions makes all the difference.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "598ecaf4-596f-4d47-858e-6c556cdb8bc5",
"author": "Thomas Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfrjIB_b4sDn3WzyhS8O5UpjTHgntC3FXd-di1Ka5lVEj5-Chn=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is one of the best storages I've done business with thus far. The customer service i received from Ulysses was top notch and very considerate. He was mindful of what i was experiencing as a customer and thats important when doing business with people. I think his customer interaction skills are A1, I appreciate the consideration and acknowledging me as a customer! If you are looking for great customer service and good prices with storage check out this location.",
"date": "2026-01-21T22:44:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your excellent experience with Ulysses! It's wonderful to know that he was so considerate and mindful of your needs as a customer, as we believe that kind of personal attention is essential in building strong business relationships. We're thrilled that his customer interaction skills made such a positive impression on you and that you felt acknowledged and valued throughout your experience with us. Your recognition of both our customer service quality and competitive pricing means a great deal to us, and we're grateful that you would recommend our location to others seeking reliable storage solutions.",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3782742d-1c72-4a3d-9ed6-5dc7afd17c49",
"author": "Thatboy_ Flamez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbhGpfA5w5xichiORtuA5FCvjKFgkktvs3kw2RyNO38vs8voxU=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Storage Space has been fantastic especially doing business with Ulysses, he’s worked through all of my concerns in no time at all! He is always a massive help",
"date": "2026-01-20T22:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. We're glad Ulysses could assist you with your concerns. Thank you for sharing your experience with us!",
"replyDate": "2026-02-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91073779-32d4-4019-ba26-97a912ba52f4",
"author": "Dontrell Carpenter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKc7aWWKPcSCXMXFtpJwEz8zv5nrBS7U2AO6s9RFlfXxrMNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am new to using storage spaces and was grateful to run into Mr. Ulysses. He seemed like a man who honors his word and was no BS. I quickly found out that to be true. He was knowledgeable, honest, and a ball buster if you can take the heat haha. All jokes aside great experience.",
"date": "2026-01-03T17:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experience with Mr. Ulysses! His knowledge and honest approach make storage simple for newcomers.",
"replyDate": "2026-01-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8897667-7bde-4e3e-a0a8-6110809c9889",
"author": "Gregory Crowsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPQI9rePisG1T4e6rGLAP9m0AzmqFRI7bd1UMIyAKtANbcZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-15T22:17:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Gregory! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2026-01-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11c37d70-5d21-452e-975e-651e00969133",
"author": "Daniel Radigan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuDuThFXn-YoHY_rrXK6jXbwuylH4Lvj62WL0bznLurJlT5R8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was very helpful and helped me cut the lock outside of business hours. Highly recommend this extra space storage.",
"date": "2025-12-10T21:41:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Ulysses provided helpful service cutting your lock after hours. Your recommendation means everything to us!",
"replyDate": "2026-01-08T20:47:21.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d2d4457e-8fee-4a4d-9907-9aea258b5a68",
"author": "Sash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp-adKCACLXrmQb5Z9Bv5pCYm6FxbTEvwG5L4oFIqouYI6iLnYMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a storage unit today with you guys and the store manager Ulysses was absolutely amazing! I made a mistake and selected the wrong type of storage unit and he greeted me, and quickly rectified the problem. He was very knowledgeable and personable. He helped me a great deal I definitely will recommend this facility to others.",
"date": "2025-12-06T16:14:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience! Thrilled Ulysses provided excellent service and quickly resolved your storage unit issue. We appreciate your recommendation!",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "297a553f-602b-488d-b041-e0b4ca0b81b1",
"author": "Amanda Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpBozLG-RA1tfhCE2PGsTxapp5L38Zo49BXIPg0BC_8SiSj3l-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was fantastic; he went above and beyond on getting me into a smaller unit. 😊 thank you so much!",
"date": "2025-11-29T22:58:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Ulysses went above and beyond! Thanks for recognizing his fantastic service, Amanda.",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d5116a9-07b0-4d6d-b725-150f355c8bda",
"author": "Michael Heard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBN5j7z2IfUEPrG3R6RPb3-I247mZyaz6dzWQF0aC5nbAqfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The call center had an unusual internet issue but the site handled our issue we were having within literally 2 minutes.",
"date": "2025-11-21T17:22:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your patience with the call center issue. Glad our site team resolved everything quickly!",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9bbb25a-15e1-45ca-84ad-c291c861ad7c",
"author": "Samantha Seiser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoL8uopyOQTrSbW7GRunrSVX1nftKUR1mUw7S8Vv1lNf932w=s64-c-rp-mo-br100",
"rating": 5,
"text": "My bestfriend and I came in looking for storage unit options and we had an absolutely fantastic experience with this storage facility! From the moment we walked in, Kaitlin made everything incredibly easy and stress-free. The units are spotless, secure, and well-lit, and the entire property feels safe and well-maintained. Kaitlin went above and beyond to help us find the perfect size unit and answered all of our questions with genuine care. We couldn’t be happier with our choice—highly recommend to anyone looking for reliable, affordable, top-notch storage.",
"date": "2025-11-20T19:24:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your fantastic experience! Thrilled Kaitlin provided exceptional service and you found the perfect unit.",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "b2272e18-5286-4c63-9cad-32f33ad19757",
"author": "Savannah Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVBad-K3jlCa0Mk-OMkzEwRFcxMNVdrn7maPpL7nsMrg8T-23l=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the moment I walked in, I knew I was in good hands. Ulysses and Katelyn at Extra Space Storage treated me like family — they were patient, thorough, and truly went out of their way to help me through every aspect of my move-in. They explained everything clearly, made sure I got exactly what I needed, and checked in with me throughout the process. Customer service like this is rare these days. I’m extremely grateful and highly recommend this location to anyone needing storage.",
"date": "2025-11-18T22:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage! It's wonderful to know that Ulysses and Katelyn made such a lasting impression and that you felt welcomed from the moment you walked in. We take great pride in our team members who go above and beyond to ensure our customers feel like family, and it's clear that they have demonstrated the patience and thoroughness that we strive for in every interaction. Knowing that they were able to guide you through every aspect of your move-in process and ensure you got exactly what you needed means the world to us. Thank you immensely for taking the time to share your experience and for recommending our location to others!",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c544ccc-452a-47bf-95d7-8da094b64ece",
"author": "Nadine White-Shook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqAIX9I3G4lmsII4rANJzvVoOa8zuifQZWm4oSImSr8ySguE3uYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the pleasure of meeting Ulysses and Kaitlin. What a \"Dynamic Duo\", what a great team. Both effortlessly made me feel like family. We talked like family; they were polite, professional, and spoke kindly with me naturally. It was not a forced conversation. I rented with Extra Storage BECAUSE of them :o)",
"date": "2025-11-18T04:38:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Ulysses and Kaitlin made you feel like family! Their professionalism and kindness create the welcoming experience we strive for.",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "15678852-8c0a-4081-865f-5710c4605464",
"author": "Daelyn Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiD5mkS4a6Z-jkBNnJqPyxNtzAXAEq38-OGapeLNSuiigECA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-15T13:23:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Daelyn! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-12-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77f72e76-b5f5-4afb-9cdc-3ca78b83b9f6",
"author": "Damian Chapa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIShDkR4tXkqlkBhlSeZ-YrG7Nsi5QHp8bUFU3akA0nVZRZcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager is best I’ve seen! Really cares about his clients",
"date": "2025-11-01T23:21:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled our manager's care for clients shines through. Your kind words mean everything!",
"replyDate": "2025-11-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b36e0477-cb73-4cbb-95f9-bc997b07e941",
"author": "Norman Starks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzkI30rdkVrwR4maf_-WqRVdGCCJITCX0Vr85UkEU9MFE4SHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Extra Space Storage and especially Ulysses on Harper Road. I called with a issue this morning that was extremely important to me. He stated that he would contact me with a resolution. A couple hours later I got the results that I needed. Some people at other places tell you that they will assist you and don't. Not Ulysses, if you are looking for the right storage place. I highly recommend this location.",
"date": "2025-10-24T16:34:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Ulysses at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-11-08T20:47:21.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "a0de87f5-a228-494a-8f71-a2e528f3c978",
"author": "ETTA WASHINGTON",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHX5uU5tDEYM64sEhtookOZk46ZU3oGKsaM1LnjEh-YoY19A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Ulysses is an amazing person who goes out his way to make sure you have a good experience. The world needs more people like him.",
"date": "2025-10-08T12:07:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear Ulysses provided amazing service! Thank you for recognizing his dedication to creating positive experiences.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8642eedd-1ca8-4cee-aa28-8bb71404c58f",
"author": "Antonio McClenny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJGVIvGGCW8vHLGe_RDmfgTqavROGsfiHygAzHq_xm9B5MbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the best place to store all of your valuables, vehicles and all... I am 100% appreciative of the customer service. I've been a loyal customer for more than 8years. Thank you all as usual for all you do.",
"date": "2025-09-27T18:15:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your 8+ year loyalty! Thanks for trusting us with your valuables and vehicles.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "67e118de-4a52-4a20-bd59-65f977c70108",
"author": "BETATESTERBOB James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJy5TZmc5MrzwsVI58ekhnyNxtH7aWd5yn2tJOnp7uLSld=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience manager Ulysses was great nice friendly service",
"date": "2025-09-21T18:01:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So happy Ulysses provided great, friendly service. We appreciate your feedback!",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9a218a9-bba6-47e9-9170-360b87854a4d",
"author": "Kaden Richardso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuBVoMOn1A71jMUFPhAag_GRtxo_jpoRGtFbQY6009LFmWwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had absolutely amazing service from Ulysses, the manager at this location. Not only is he professional and helpful with storage needs, but he’s also one of the coolest guys you’ll ever meet. He truly goes above and beyond in every capacity. One time, my cat actually got stuck in a tree and Ulysses didn’t hesitate—he climbed right up and saved my little buddy. Talk about customer service that goes beyond expectations! If you’re looking for a storage place where the people genuinely care, this is the spot.",
"date": "2025-09-21T03:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled to hear about the amazing service you received from Ulysses, our manager at this location. It's wonderful to know that he not only meets your storage needs professionally but also goes above and beyond in every capacity. We're proud to have team members like Ulysses who truly care about our customers and their experiences. Your story about him helping rescue your cat from a tree is a perfect example of the exceptional customer service we strive to provide. We appreciate your kind words and recommendation, and we're glad you've found a storage place where people genuinely care.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2873315f-9bc6-4513-9c21-e6fa34a50047",
"author": "Lisa Saxton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDdXE1u5jJL2cSUK8UqAuzbft8nIprVOnaa69zm_t0OEO4Wt0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I cannot say enough good things about the manager Ulysses! Since he’s taken over management duties for Extra Space Storage he’s gone above and beyond to assist me every single time I’ve ever needed help with my unit. I’ve been a customer for over 9 years and have interacted with many different managers over the years. Ulysses is very customer focused unlike any other previous managers have been. He’s respectful, attentive to his customers needs, and makes himself readily available anytime his customers need help. I hope corporate is taking notice of the many positive improvements Ulysses has made since he took over managing this location. Extra Space Storage, you should have Ulysses train current and incoming managers and staff so they can all model his management practices. In much gratitude to you, Ulysses! ⭐️⭐️⭐️⭐️⭐️",
"date": "2025-09-19T20:13:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the amazing feedback about Ulysses! We're thrilled he's made such a positive impact on your experience.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e41690da-04fa-4742-aab5-366545e160ba",
"author": "Leo Oliveria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYn5Wym12PAu2iwzWv0c9Km3wyeTcA1mQZwoQtAdLysSoTzq0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses show phenomenal customer service. Extremely friendly and patient. Top notch service.",
"date": "2025-09-13T19:06:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for recognizing Ulysses' phenomenal customer service! We're thrilled he provided such friendly, patient support.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34243650-c92e-46f9-959e-78e7606a6987",
"author": "Louis-Martin Scraire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL77iuIpfmedG0fNd2u_p6-v2Ee6UXXN8hCfzzfebUh2s5PQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Déjà was great!",
"date": "2025-09-11T18:34:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Déjà provided great service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06d28435-8ee7-42fb-88e2-660d25117d00",
"author": "Angela Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdGrfx_ft55nm05bdMqlgx9K8DoIBX_5MRnEoVrmijH3y1cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing Staff/Manager,\nUlysses has been nothing but a great individual. He has been very helpful from the first day we rented our unit. Customer service has been outstanding. He has been very friendly and attentive to our needs. You can tell that he takes his job/ facility serious and wants to make sure the property is maintained and the units are secured and that makes me feel at ease to know that my belongings are in a good location. Thank you very much for your help.",
"date": "2025-09-10T14:48:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Ulysses' outstanding service! Thanks for recognizing his dedication to keeping your belongings secure and well-maintained.",
"replyDate": "2025-10-08T20:47:21.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1349599d-8acc-46a7-a270-145a3bf500aa",
"author": "Barbra Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVI2P-6J7heMBKP8JhQyzO8AlvVXdTR-UKzwkngFrI3qZgx5jk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses went above and beyond to find the best spot for our camper",
"date": "2025-09-09T14:24:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Ulysses went above and beyond to find the best spot for your camper!",
"replyDate": "2025-10-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0ee6f2b-fe99-4e0f-9c4b-41309b6c0bfa",
"author": "Celena Day",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDj5OcUX5vFYEvLshzPgp5YnI0I61AvrW5CL7iB3CUhw0HUppx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daeja is very informative, willingness to help, research answers and very professional. Her friendliness and smile is the best !",
"date": "2025-09-06T11:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about Daeja's informative help and professionalism. Her friendliness makes all the difference!",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d5c74b2-ea0f-4c8a-bb30-21c6fef6c0aa",
"author": "justin frame",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAa_WZs18HvPqg_054Fw4FV0G78DXnXyVkobOBPgP68yLIuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Worked with Daeja today at Extra Space and she helped me work out all my storage needs. Highly reccomend!!! 5 Star Service! Thank you!",
"date": "2025-09-04T22:22:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the 5-star review! So glad Daeja provided excellent service for your storage needs.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65f021ce-a8ac-4de1-a027-c8779001c4e2",
"author": "Ivy Dennis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXudPUcLaGfwkJENjby9GhTflOkw-Er4Ddp1YzKTud-Lw0Z7mbk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have nothing but good things to say about this storage unit location. Ulysses (and his entire staff) has been helpful with me from the beginning until present time. I’d highly recommend this place to all of my friends who are looking for a storage facility.",
"date": "2025-09-02T14:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Ulysses and our team! We're happy you'd recommend us to friends.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab98b097-d95f-4a33-9257-b3b06ec9f5b9",
"author": "Jasmine Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA7_vtvwhxeSRJ9R-PK5Kun1ZJPjwFHzAG2nAnqOrVwt5TMyY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an amazing experience with at Extra Storage! From the moment I walked in, Ulysses was welcoming and helpful. The atmosphere was warm and inviting, and I immediately felt at ease. The service was top-notch — efficient, friendly, and professional. He exceeded my expectations. It’s clear that they genuinely care about their customers and pay attention to every detail. I will definitely be coming back and recommending this place to all my friends and family. Highly recommend!",
"date": "2025-08-20T19:23:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your amazing experience at Extra Space Storage! Thank you for recommending us to your friends and family.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2cb76614-1d64-4951-b15b-a231acff3521",
"author": "A F",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6RdDubf-72e65Hptb4vWncLErwLnD5lk6yNzdLUDfsNZXCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ulysses was super helpful and made the process quick and easy.",
"date": "2025-08-16T22:22:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Ulysses made your storage process quick and easy! Thanks for sharing.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "929236f0-16df-4a20-acc9-f183e3db4328",
"author": "Veronica Swain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUgkxlEO5y5i0OIvjkp4Qrdcl-jPv8OMOmlrbqgeNnVuL8prQQQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was amazing! Super cool dude that cares !",
"date": "2025-08-14T18:03:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c9edd5e3-0108-4654-8879-b6d0fd46553f",
"author": "Christopher Mazzei",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgtg_9Pq7vDSX2cSbdsbPZyz3Rf5LawvUZv7TzRyH8cQ2F1zPVYA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ulysses was very helpful and welcoming. Location is clean and convenient.",
"date": "2025-08-11T10:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Ulysses! We're glad you found our location clean and convenient.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8f30172c-7bce-4bda-8bd8-df319c6a1679",
"author": "Nakisha Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7124UFqsBAsW8mzFfaa6_0loqNCwlx8rkbsuEkTXrxVkiM1Rk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I checked in today and had an issue with the storage unit door. Ulysses responded immediately—he came right over to look at the unit and got me transfered to a new one without any hassle. Was able to complete my move in safely. Overall move in took less than 15 min. He made the entire move-in process smooth, simple and quick. He also took the time to answer all my questions thoroughly. Great service—thanks, Ulysses!",
"date": "2025-08-01T20:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Ulysses made your move-in smooth and quick! Thanks for recognizing his great service.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "5c68a54e-73bd-467d-ad49-ad0ca88371df",
"author": "Parker Melon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHTT3KU5PzOQlgzNEH0HZMwSnC3kBG9TdP2g_c9ACnjJWyYqo8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff!! Ulysses helped me and my mom with our trailer we were there for 4 hrs struggling and he was coming up every now and then making sure we were alright and helping us out where he can. Had it parked here for 2 years it was kept in great condition and nothing ever happened to it. Highly Highly Highly recommend checking this place out if you're looking for somewhere to store your stuff or your trailer!!",
"date": "2025-08-01T20:15:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad Ulysses took great care of you and your trailer stayed in perfect condition for two years!",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c7f7e019-7a61-4ce2-966f-85cf8ac061d7",
"author": "Mackenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXY6vxTm_g8mR7XqR7Cx-9zVRbMnNb80Yvuu45rlJNnNRzIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place has been great so far, super straightforward and efficient. The guy who rented me my space, I don't remember his name offhand but he was from a different storage location just subbing that day or something.\n\nAnyway he couldn't have been nicer,. He did an awesome job and made me feel genuinely welcome.\n\nI would recommend this place for sure 😊.",
"date": "2025-08-01T16:38:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you had such a great experience! Thanks for recommending us and glad our team made you feel welcome 😊",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "28106900-5322-476c-ac28-c7e2fd7166a7",
"author": "Karina Sawyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOEVCXpC0bZ820sV8DhVSu2toc6ikTzGunkGrN_D2EbE5NJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We moved into this facility last month. We explained the type of unit needed and Ulysses took us straight to it. He was very professional and helpful; he defiantly knows his stuff . Our only regret is that we didn't make this move sooner.",
"date": "2025-07-22T03:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Ulysses! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3db7bd1f-575c-4dae-8e68-480421f18b6f",
"author": "Larry Maggi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4VNVDd701Ac9lR7Gx3NHhEg22PcgavarcdKO8n_EG-fBH0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Daeja was very friendly throughout the process and knowledgeable concerning space and pricing options. Very satisfied with my experience and storage location. Higjhly recommend",
"date": "2025-07-17T00:58:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Daeja was friendly and knowledgeable! Thanks for recommending us, Larry.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "024689c0-938b-4edd-b020-0aa8e1547648",
"author": "sonny butler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGkvaKuzQKpFJmCeulmix3tDc9lwZGucyo16gpLLUC2bfdzRVf=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed indoor car storage for one of my classic cars as I was planning on leaving my current storage facility.\nI met with Ulysses who was helpful, friendly and really wanted to find what I needed. He even got me some water.\nWe got in his golf cart and looked at several units. I found one that was better than I was hoping for. Clean, insulated, cinder block back wall, no openings to the outside and shaded most of the day by trees keeping it far cooler than what I currently had. They have an emergency number for after hours. It's close to home and they even supply a new lock and keys.\nUlysses answered all my questions, explained all the paperwork and got me taken care of. He obviously enjoys his work and believes in the company.\nThis is a nice facility made far better by a manager who enjoys building relationships with his tenants. I only wish I had moved sooner.",
"date": "2025-07-13T14:51:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Ulysses and our facility! It's wonderful to know that Ulysses was helpful, friendly, and took the time to find the perfect unit for your classic car. We're glad you found the indoor storage space to be clean, insulated, and cooler than your previous storage. Thank you for appreciating our emergency number service and the convenience of our location. We're proud to have team members like Ulysses who enjoy their work and build great relationships with our tenants. Thanks for choosing Extra Space Storage for your classic car, and we're thrilled to have you as our customer.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "50bc50df-242a-4264-aabb-28dc805d6476",
"author": "Anne Berry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxnk9EjNKt_J5l2KHFRbWVgfqev4CpewB06ac1LOAPEq4w0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "We would like to thank Ulysses for his incredible customer service and attention to detail. He has made great improvements to the storage facility and we are most grateful. Thank you.",
"date": "2025-07-07T22:50:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about the superb customer service provided by Mike. It's wonderful to know that he went above and beyond to assist you with your issue, making calls on your behalf and dedicating considerable time to find a solution. We truly appreciate you taking the time to share your positive experience with us, Anne!",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09bd3e25-49cb-4761-a2f3-94e3f305fdc1",
"author": "Grasie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu4abOLiLWP9eaJcnJPe_LF97SUTAinKUunYCYa037dF_HW7Kr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ulsses is great manager. He knows what he is talking about.",
"date": "2025-06-08T17:11:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear such positive feedback about Ulsses! His expertise and knowledge make him a valuable manager for our team.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9d40f62-387a-4742-8dc7-d4c292aaad85",
"author": "Annette Hardock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-PHfPFzp3TNZ_5b1M0Lo7CyDNjMKlNUblYewCHdiVtYXz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional. Very friendly and helpful.",
"date": "2025-06-06T16:38:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your exceptional experience. Your comments about our friendly and helpful service mean a lot to us.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d30f6b78-d3a1-410c-a18a-b84c9b176c07",
"author": "Iesha Revels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjkTk7FTOkGUESZqmcWuz_DIX5bNXPeC_K0VVOYwt22a2yZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve used a number of public storages due to being in the military. So, I must say Ulysses is the best there is! Very resourceful and helpful.",
"date": "2025-06-06T16:27:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Ulysses provided exceptional service! Thank you for highlighting his resourcefulness and helpfulness as a valued team member.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b1d061d7-4c82-4a6a-bbdd-885ea6334195",
"author": "virgie little",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZDGO1o1qNn54czDgzqlTVXomqXckeJDnCGGc9R9N6kXVo0WzV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses has a great spirit and was very helpful to us",
"date": "2025-06-05T16:02:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Ulysses' great spirit and helpful service. Thank you for recognizing our team member's dedication to our customers.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e9b8166-0976-4238-a2f8-a8f8e0646889",
"author": "Antonio Hutton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBWN1aLgMdeCh-URmLL7nsE_hFaVyYu7sqG8DGtOo_lfaGk0BulQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-05T15:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Antonio, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fea65a7e-9e4e-4740-aa42-c00266c9c2f9",
"author": "The Young Brothers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVM8WPj5i_Lsijwm3s8YymSE0U5V4p25Z_iHOdkwAGyvscJhYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with the manager Ulysses at Extra Space Storage.He was professional, friendly, and made the whole process smooth and easy. Excellent customer service — it’s clear he cares about his customers. A great addition to the team!",
"date": "2025-05-29T00:28:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience with Ulysses! His professionalism, friendliness and dedication to customer service exemplify our commitment to excellence.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e152e068-8a6d-4bbf-80b6-b8975e82a46e",
"author": "Tyler Stanislav",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEgErJGeCRmUwjpZbUkgMyjU9ZsT-BmtFoX4f8egi8BXUQ6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "They make it very simple, everything can be done on your phone, but any questions at all, Thomasine was very pleasant to talk to and made our checkout experience very easy.\nAccess to our unit was very easy and plenty of room to load and unload.",
"date": "2025-05-24T12:43:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Thomasine provided excellent service. Thank you for highlighting our easy phone-based process and convenient unit access.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "37c9d476-8d63-44fb-9869-8d20c95ba671",
"author": "Lisa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCAiIK1DWsbmrGJTBDZ1aV3UyHaRtnfggQc0gYqU5pdlD6U5Pd=s64-c-rp-mo-br100",
"rating": 5,
"text": "How could I forget. Monday was a horrible day for me on top of it pouring. I had to go to my storage unit which is a drive up unit & could not get in. My lock would not open for anything. As I’m cursing out life here comes this guy with an umbrella walking towards me in the pouring rain. As soon as he got close enough he introduced himself as Ulysses, the new site manager. He offered to cover me with his umbrella which is so polite of him. While he tried to open the lock he said he would have to come back with some wd40 & try to open the lock. He came back with the wd40 & worked his magic. The lock opened up like nothing. I get bad because he was getting wet. I love the fact though that he saw what was going on & took it upon himself to come to me & see if everything was ok. Most people would have not gotten wet like that for someone they don’t know. Great guy. He is appreciated.",
"date": "2025-05-23T00:22:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about Ulysses's exceptional service. His dedication to helping you in the rain with your lock demonstrates our commitment to customer care. It's heartening to know that Ulysses went above and beyond by offering his umbrella and persisting until he resolved the issue with your lock. We're proud to have team members like him who embody our values of helpfulness and problem-solving. Thank you for sharing this experience and recognizing Ulysses's efforts. We appreciate your kind words and are glad we could turn a challenging situation into a positive one.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "neutral"
},
{
"id": "256d1f64-f01d-4845-ac70-f1e0377a62e9",
"author": "Mr. Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2FPFY5xCSlLlj0dUkPouyFMtB1m_dIJ_HeGMMB3YxS6uirTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great facility!\nFront desk was very helpful\nClean units I recommend this storage company.",
"date": "2025-05-22T14:21:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for highlighting our helpful staff, clean units, and recommending Extra Space Storage. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e38ea2d4-0f6c-40dc-83eb-b52d64f4f003",
"author": "Castor Pollux",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSzYUOm9ABjQ1IaZmQ1rpiqTZ8OR5s0QCLwx9xeSY49pG24bU=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed emergency storage space cause my Uncle just passed away who has a house out by Virginia Beach. After driving from NY to VA, my Mom was looking up storage spots near by and Extra Space popped up. Not sure if it was a lucky draw but this guy Ulysses who's the manager, was able to accommodate our last minute request. I am super grateful he looked out, and was surprised the price was reasonable with everything being so expensive nowadays. Place was clean and karts were available to wheel things in and out the door. We were able to get back to organizing the funeral services later this week without having to worry about this anymore.",
"date": "2025-05-22T12:28:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Ulysses provided excellent service during your difficult time. Your gratitude for the clean facility, reasonable pricing and available carts means a lot to us.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "39b3086b-52b6-435b-b2fd-5321ab8ae593",
"author": "Steven Bretsch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFVuCWuUFiA2ZYRk2HJJ5bqg1mzGpw_evp6MGyJQe2zHuzANDy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had an RV and a trailer parked there over the years. Got the job done. The workers are awesome and a step above other storage units I've worked with, especially Ulysses! He went above and beyond every time I had an issue come up even when they were my fault! Thanks!!!",
"date": "2025-05-19T15:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience, especially with Ulysses! His dedication to exceptional service reflects our commitment to going above and beyond for our customers.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c30023d8-d5d9-4965-8457-92452c9169e6",
"author": "Baron Plaza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQniOmtgvom2Rr_SSb1F1-ZcC7bTwFM642PLcSDFyLpzogSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The experience that i had at this place was absolutely phenomenal! The staff was very quick, knowledgeable, and very helpful. I would like to personally recognize your manager on site Ulysses; between his charisma, his extensive knowledge of his work, and ability to assess my needs as a customer, my overall experience was extremely positive that i will definitely be recommending this site to others.",
"date": "2025-05-15T13:53:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire the positive feedback you've shared about your experience with us, Baron Plaza. Thank you for recognizing our manager, Ulysses, for his exceptional service. Your recommendation means a lot to us!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cdc185de-3b53-4b82-a3fa-124a7358734d",
"author": "Amy Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0j5D5FPeq5w3K2nizYJdCSkKmti-MqSCCEjfsBXKqo-1jiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonder customer service provided by site manager Ulysses!",
"date": "2025-05-15T12:25:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about the wonderful customer service provided by Ulysses! Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ff9c47f-8be8-4eb4-91b6-d106bdc2f9f8",
"author": "Owo chicken sandwich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuRiVJSDHkQUEXFe6wQdU7sOHk-OoKz5Qd5xmq_0tprIfC7OUt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was very helpful and professional, even under the circumstances I came there with. He was able to help me out. So appreciative of him.",
"date": "2025-05-13T13:02:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Da! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c02eb362-fc4e-446f-a7a6-28ecff30f772",
"author": "Shari Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4bO-MyGGsUaoGTwB4otQisi-Y5ITOEFSdUWcx17Nd8qLQ4A=s64-c-rp-mo-br100",
"rating": 4,
"text": "We were having problems with entering our storage unit. We approached Ulysses, the newest site manager who quickly helped us with a solution. He also noticed that our light wasn’t working. We informed him that we have havent had a light since the move in a couple years ago, despite asking for a repair multiple times. He took it upon himself to go grab two bulbs and a ladder to change them out. Wow, what a difference being able to see your belongings make! The air on that wing wasn’t working either and he put in a ticket for repair that day. We very much appreciated his assistance today!",
"date": "2025-05-08T11:25:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about the positive experience you had with our site manager, Ulysses! Thank you for letting us know. It's wonderful to hear that Ulysses was able to quickly address your entry issues, replace the light bulbs in your unit, and submit a repair ticket for the air conditioning. We appreciate you taking the time to share this feedback, as it helps us recognize our team members who go above and beyond in their service. We're glad that Ulysses' assistance made such a difference in your storage experience.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c05348e6-9327-430a-972c-51bb7b78efb4",
"author": "Eric Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ4Y2PUr78Py8aXa6gqaWag6ofG_nBVHCtd-ZQcELCnANTK05d3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "You guys do and AMAZING job at your facility. This place is clean and all of my belongings have been well maintained while I have left them under your care. I can give you quite a few horror stories about storage facilities that I have used in the past. Not to mention the gentleman Ulysses that works with you guys. I believe he is a manager. He was extremely informant, pleasant and welcoming. You can tell he cares. Customer service is everything to me and he definitely provided that for me. This place gets a A++++++ from me.",
"date": "2025-04-28T16:58:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Eric! We strive to provide top-notch service and cleanliness at our facility. Our team, including Ulysses, is dedicated to ensuring your belongings are well-maintained and secure.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b9598e97-891c-4a8b-b1e4-d6b6aaf2a4a4",
"author": "shad lott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGYse3mPcjjeMXRaoQQ6C3WEM8dIeZL2RrqCzEeN86flXfQ98=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently had the pleasure of meeting Ulyssess, the new site manager at Extra Space Storage, and I couldn’t be more impressed. From the start, he was welcoming, professional, and extremely knowledgeable about the facility and services. Ulysses’s made the rental process smooth and easy, answering all my questions with patience and clear explanations.",
"date": "2025-04-28T16:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled to hear about your positive experience with Ulysses at Extra Space Storage. Your satisfaction is our top priority.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "adc2a745-8b54-42fc-b18d-fa2974673751",
"author": "Ross Adolphi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWudOyPuME-96RlUI9G-OgPKaA4z1mbLy2llWG0I1zCJY5CIhv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ulysses was dope. Great dude.\nUnit was fine, no issues. I use totes though so that usually helps prevent unforeseen circumstances.\n\nAnyway, manager was a total class act, and helped make the usually miserable moving process honestly not that bad.\n\nThanks",
"date": "2025-04-20T12:48:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience, Ross. We're glad Ulysses and the manager made your moving process easier.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "69a01cc5-a717-4fa9-aa73-4edc9ec572e7",
"author": "Tina Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7CWqpJA0m9WBGCe7v4pbr5FVuMwF2I1d-My2wyoCa1yL0Jkma3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ulysses was AWESOME!!! He knew what I needed right away. He got me in and out fast. He was very professional and very kind as I had my baby with me.",
"date": "2025-04-18T22:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Ulysses at Extra Space Storage. Thank you for sharing!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e4a9e43-6b5f-4125-add1-d0a51c9bf2b1",
"author": "Rebekah Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaW23dk69X93NdQl4BzMD7MGDvhcaWyDKOPxA3R_UgzckDbL0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was very helpful and showed me around and made sure my move in went smoothly.",
"date": "2025-04-15T18:26:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a74b47c4-629d-4e6e-9a20-93a4c135cd17",
"author": "Karen Bryan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUScz8xfJCAm6oiGFgf5bgw9iETW3ynwjlkSpev1h9giqJOlY=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience at this facility. Unit was very clean and Ulysses was so awesome and friendly!",
"date": "2025-04-05T10:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear about your great experience at our facility. Your review is appreciated.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "83810e01-793d-4fd3-87ec-0e3b3730a873",
"author": "Don Yi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3-lBB3Fc9bs7GsyRJQoIFNCVd8IcRZzRRvoxgksNfnbPbOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service,,Highly recommend",
"date": "2025-04-04T17:55:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that you had a great experience with Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f00ab913-1b81-4ba1-8a0b-91ecc6febb87",
"author": "Aidan Baker-Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoCzcaeEKRTHjnfYzPK15Pfwc59QThq3H1ouaR3ep3HQiADQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, Ulysses was very transparent and took care of us.",
"date": "2025-03-31T21:00:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Ulysses is greatly appreciated. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de608001-dc77-4fb1-977a-2f3f4ebfd563",
"author": "M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgpR-YDQlcopRD99jRFqXO02Cb05GRq57Rr4ghd5_EM0uenOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brittany is an asset to your company. I can honestly say she was the most professional, pleasant, and the most genuinely kind person I have met in a long time! Her drive for Excellence and customer satisfaction is evident through every part of the rental process. From inquiry to contact she is informative and accomidatiing. Thanks to Brittany for making my evening top knotch!\n\nUlysses, is as asset to the team. i appreciate his timely attention and care for meeting my needs. His follow through will surely serve your customers. Thanks again to Ulysses.",
"date": "2025-03-29T15:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi M, we appreciate you taking the time to share your experience with us! We agree Brittany is such an asset to our team! We're glad she was the most professional, pleasant, and the most genuinely kind person. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:47:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "892d3c0e-e841-438b-bd08-a90859a64971",
"author": "Esther Connors",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUtnytPy9Mx9PTp4PCtvo7gmiTUuPhTwoGebx1qE-SAPl79Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "So appreciate of Ulysses and his staff! I had a last minute change of plans and they were super understanding and accommodating! Great service and definitely recommend for your storage needs.",
"date": "2025-03-27T21:40:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Ulysses and the staff at Extra Space Storage. Thank you for recommending us for your storage needs!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a5794fd0-37ee-45f0-b522-c33b813cdb21",
"author": "Steven Bretsch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxwbAPlQM8NyYQgA_7tqqKL18ufCHp9muZETppCtZOaURlwA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-03-26T21:29:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Steven! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65587168-7269-4df4-ac38-b552185bf2b1",
"author": "Kiera Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiwJz8lfRDoXWx25ROMmpAtcGZ5KAOz73oQUwBcBaLzRG74w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service! As a first-time renter, I’m glad I chose this location. A special thank you to the staff for their exceptional customer service.Ulysses & Bruce are the best",
"date": "2025-03-13T17:31:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with excellent service. Thank you for your kind words about our staff.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "08e224ee-e9cc-46ad-8614-2c0ecbce2600",
"author": "James Stratton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP1nDKY_QNxtbTovTXvG7SFxInYGTxD-XDADm1wjF_FqsbWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant and easy experience. Bruce and the staff were great in showing me my spot to store my camper. I would definitely recommend this establishment",
"date": "2025-03-11T17:40:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your pleasant experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "94d717b2-23e2-454e-b79f-66718ff09b4b",
"author": "charles corona",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPVc4Bdp3qc5juamu0KgfEhI6kX-Nc2FylpN7pJp0YhrlAQvE=s64-c-rp-mo-br100",
"rating": 5,
"text": "The units are really nice in a good location and I’ve had good service here when it came to talking to staff the man I talked to Ulysses was helpful and answered all my questions",
"date": "2025-03-07T18:14:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you found our units nice and in a good location. Thank you for sharing your positive experience with us.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd070763-d964-42d8-af55-4665aa305511",
"author": "Ramon Vinas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDpmaxZrbR-x2_pOt8E7Wh3bImAU_A0NWkqrtVPg8PXW-GyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service and competitive pricing. 5 stars.",
"date": "2025-03-04T15:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We deeply respect your feedback on our customer service and pricing.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e052da42-c625-46e6-9712-7e6fa008eeb9",
"author": "Rebecca Maxwell Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbQq_B1gCEqaIzfnjh1okYa0U3DK5VwUMJYaPI57XIMxJd_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was wonderful to work with. He is very helpful and knowledgeable.",
"date": "2025-02-28T18:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback on Ulysses' assistance. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd9aa4eb-9a3f-4141-9736-48639a810bdd",
"author": "Leonard Newberry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS7Qm9w3IG5pbfYegZrUUVrCgme1eMToNIMvHKJN2vWsouwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was very pleasant and helpful and very clean facility. Appreciate his professionalism.",
"date": "2025-02-22T18:07:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Ulysses at our facility. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "768dd8f3-99f7-4732-a11c-e8171ca7b605",
"author": "Lindsey Cole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxhK6qQN7D-1S5FHDUOcSrDCQ0oS3MmaXYw-HlIcnLQQKgUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were always easy to deal with and helped us get the customer next to us to move their equipment when they double parked in our spot.",
"date": "2025-02-22T12:27:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with us. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6b48c478-e5ff-4bf8-92e6-c6737903ef71",
"author": "Richard Perks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5kqLpracIeXFDTYCTgneGxJNsfE9UHA4UEJY1uKR33gfP3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very positive experience today with Ulysses. Started an outdoor vehicle storage rental. Ulysses was super nice and very helpful getting us in and out quickly, ensuring we were fully satisfied with the experience.",
"date": "2025-02-17T23:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on your experience with Ulysses at Extra Space Storage. Thank you for choosing us for your outdoor vehicle storage needs.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "814bbcd9-0548-44d4-bb1d-9aed36d48df1",
"author": "m johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI0xBEfot4Ro9Zt17tNTwytIMjSv4CM7C8Ns2B9fQkudTf_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike’s service is top tier! Very organized, positive attitude and informative! Appreciate your service. Thanks, Again!",
"date": "2025-02-14T16:12:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for recognizing Mike's top-tier service.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e5337bca-50ca-47fa-8688-48395837f082",
"author": "Christian Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWkZw5_JH3I2n5vn9AXCsWBw7swdaP8koH-ZK2WCnKxMNV1e5DAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome and very helpful when I called.",
"date": "2025-02-12T19:15:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear Mike was helpful during your call.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4ad4db51-2966-42ad-934b-c2451cbd36a9",
"author": "Bill Kuryluk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSspNms5PwAMwE1rVo2VqwpIvoKSSQdGLaNRAcb4MfFB9aHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great showing me the property",
"date": "2025-02-12T16:17:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback. We are pleased to hear that Mike was great showing you the property.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6d0aaa9-d522-447c-8b07-387d0577266b",
"author": "Paul",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWx4nWB7o1YyzaMRKkyIjk5Am5iQZrnRjGdf8elinBH8Qhsn1E=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "If the RV boat parking was gravelled and not full of weeds I want to give it five stars",
"date": "2025-02-06T00:35:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear your feedback, Paul. We appreciate your suggestion regarding the RV boat parking. Thank you for sharing your thoughts with us.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c2803368-7c09-49ef-870a-38e0533fa8d8",
"author": "Lisa Walk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqJ2NlfB6aOERuTFKwxmTFhKH0fQ0Dpl3keACdNu-4jMEKHp8ToA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike the manager is fantastic! He answered all my questions. He was very informative about my questions. He is an excellent manager and I'm glad to have had a conversation with him today.",
"date": "2025-02-01T19:47:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Mike! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b64b7f94-abef-4cd5-b5bc-06137bc34390",
"author": "Caitlin Kane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE7i6MkgObzcKsuE8ufP-uavvcelsXsrS3pwfodHgaMDyIf8eakg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome",
"date": "2025-01-31T22:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. We're pleased to hear that Mike was awesome.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7b1cde7-f331-4009-9a82-433e6e1644c3",
"author": "TomM1200",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2SpMl8pesLD5jIiYNX0iZGR5mQ9rF_Q9Ni1eAFVMBLVTwTM-ypw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Worked with Mike for a last minute rental. He was very accommodating and very helpful. Great job.",
"date": "2025-01-31T18:11:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Mike is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23710358-f7eb-4ef0-940e-5d98240989e5",
"author": "Jazmin Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGxt6b_nIxhiTG6Fs-ZtzAuXyKCz12TMMH6Rtqaq_BU-BtXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Michael was awesome! And very helpful throughout the whole process ! Definitely would recommend to anyone trying to get a quick no hassle storage unit 🙂",
"date": "2025-01-29T17:19:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that Manager Michael was awesome and very helpful throughout the process! Thank you for recommending us.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "faaabb91-0d98-427a-866d-c0ed749008d1",
"author": "Metrikzz -",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX94264Lof50YEp6u0oK8OFXRr3fjqVkfqD2YGmlh6S9lGFsE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Worker Ulysses is very understanding and helpful around props to him!",
"date": "2025-01-28T19:33:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Worker Ulysses was very understanding and helpful. Thank you for sharing your experience!",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b92e4dcb-ee01-40bd-b9ff-4315e12c4ca2",
"author": "Douglas Maume",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhsh_pi21BYDs_pywbCJkgvX5Ts9BVG8JlorT2lLUWDwnkjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had been with Extra Space for I guess about a year. When the 1st rate hike came along, ES worked with us to bring our monthly rate back down. Unfortunately, when this recent rate increase came (and it is about a 60% increase), we just couldn’t afford to keep our RV there any longer. The storage facility on Harper’s Rd and Mike have been great! For us, we simply needed to find a better economical storage solution for our RV. Thanks Mike!",
"date": "2025-01-27T21:16:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Douglas! We're glad to hear about your excellent experience with Extra Space Storage in Va. Beach. Mike will be thrilled to know he was able to assist you promptly regarding the open window in your rig. We pride ourselves on providing attentive service and maintaining good communication with our customers. It's great to know that you and your wife have consistently had positive experiences with us. We appreciate your high recommendation and thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2025-07-08T20:47:25.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ce039555-46ef-4774-a515-3c1f6db66c39",
"author": "Anna Ensley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4vk51TTDgnISuAHesDrIeefmwrRB4EDHehJ8cOVweA725NQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael was great. He’s very good at customer service. Very polite and efficient.",
"date": "2025-01-16T21:27:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with Michael. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f1be51dd-847a-4775-8586-6d22ab9b4eb0",
"author": "Wendy Dauber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3xNZMUfWhvUZ3WOiypdTGFpuDdoGVWnQigDgr0krNZkaK6rqP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience! My husband and I needed a reliable storage facility and the staff member, Ulysses, was phenomenal!! He was so patient and displayed great service. Highly knowledgeable and recommended!",
"date": "2025-01-14T18:57:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your excellent experience with Ulysses at Extra Space Storage!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd020881-62fe-48a6-a7d6-17cae371c7a7",
"author": "Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKroOafHl-pY3hgLkCQBALvBNeiv2fCi3spuWHUMI14U_s6Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ulysses was very kind and helpful for me today. I realized I lost my key to my unit and he was able to safely help cut and replace it with a new VA one in a timely manner",
"date": "2025-01-14T15:55:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Williams. Ulysses is indeed a valuable member of our team. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a5eff2a5-0771-44db-81bd-be52bb3a5b9c",
"author": "Forbes Benjamin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfjxY0Ymea5k_IH26i_1bXqVL4UCvcfros6thQWUFuKcrQyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-07T13:26:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Forbes! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0185a9cc-e2ef-4295-ac7a-e7a72527d9b5",
"author": "David Passow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVj_Iaz3BNx6_Oxc34YlIWFbJruKl3anRD20FEWzDc6ttS7YYo=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was truly a most Pleasant experience. I relocated to a new unit and Michael was absolutely incredible in helping with a closer location at a very good price. He's very knowledgeable and has great communication skills. Very polite , and took his time to explain all details. Thank you David",
"date": "2025-01-02T15:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Michael is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "001ac9ad-483e-40c4-88d6-80300bc8519e",
"author": "Steve Cuevas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI50IxETiw1Cab6jNGU6uHpldaACcyZ-8pMSt5PgbBiDHrbqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Mike and the ExtraStorage team even through holidays.",
"date": "2024-12-30T18:25:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear you had a great experience with Mike and the Extra Space Storage team.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b08df7e5-8d43-4397-8596-d2fcbda9e0f5",
"author": "Nate Keith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIXimCMlXtg54JBKpDgEiwt1UJy4cG2H2ZOxzuDrYIAKU9LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike Mike Mike what GREAT CUSTOMER SERVICE",
"date": "2024-12-21T19:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great customer service experience with Mike, Nate Keith! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "004a24bb-6392-49b8-bd14-4d6bb21a6c22",
"author": "Anza Keith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_2qCVtE24fljkHVgCs9dXnnP7PZquqSoM5303aAaYGBxvjKrjLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike did an excellent job with out unit. He is very personable, caring and kind! Thank you Mike!! Go see Mike!!!",
"date": "2024-12-21T18:58:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Mike at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70b45f49-f56d-49e7-a264-ff926b2a2d43",
"author": "Enthusiasti3_TY",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLnM4ZhdfSsiDAmQI7Z3xgMY5CitMDusanH4avzgG5G6j1KW7i=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr Mike was the most helpful and nicest person I’ve ever encountered while using a storage facility! He went out of his way to help me store my RV in a prime location and gave me a ride back to my car located in the front! I highly recommend this location for any of your storage needs! - Tyler Mcdonnell",
"date": "2024-12-17T21:13:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Mr. Mike at our storage facility. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36627ae1-d4ec-42e0-88d9-553c3059a6b5",
"author": "Katie Poore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVJApJRQf4xfY-sNTQm4JHODMQ8SiswCtMGkVckuMvHJTsdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great! He was so friendly and helpful. His personality is what makes me definitely rent there.",
"date": "2024-12-13T01:03:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Mike was friendly and helpful during your visit. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2bbff05-89ad-4ec7-b228-f1d7d2d0fa4b",
"author": "Jeff Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKH6kfOZYYLK_wwByZQk7RpUPLiXLEriT-QbwwbBxP41aTZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-09T16:56:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Jeff! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ccec97e-eb0a-4145-9657-615311edbc19",
"author": "Kayla Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFZuZmvDsbyhervFOSsJJesOA8AfStjpHW6S2cit9Lk2Jjqfsh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike has been awesome to work with on our rental.\n\n- Network Integrity Systems",
"date": "2024-12-03T19:49:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback on working with Mike at Extra Space Storage. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ca90f419-0ce1-423e-90c9-5c63e3b73045",
"author": "Patty Poo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVDDerwy-qiAfDAWYx3zMrdr-eFWgSBOE0y3UlxEEKQHGgog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dealing with Mike at your Harper’s Road extra space was wonderful, he is an excellent asset to your company.",
"date": "2024-12-02T23:27:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Mike at our Harper’s Road location. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6a00bcb9-0e94-4349-b334-8c96819edd26",
"author": "J Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtfKRq2Ynr250AjdMu7qvMGoGyFq1_vOBVs9Zcnyfhh-q3ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Mike was very helpful!",
"date": "2024-11-27T17:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad Mike provided you with great customer service. Thank you for your positive feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05d619dd-9f1a-43c0-8c34-7d61f3d88feb",
"author": "james rothrock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpVRgx8Xn5CGkOm-4xFNTXiZ2o7U12JAM4UkrpsH_G-GcPx1ze_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike was a very helpful and made the process smooth.",
"date": "2024-11-25T17:08:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Mike at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36c29cc9-c98a-42c6-90c8-0f8284a16d14",
"author": "matt wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7TZmnYDsq_xpQ4HnQG2O8pLWVSkLWU7TRAnlGnfoaT6uJ4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mute Heard is a great manager! We have been coming here for years and hardly see the same person here or on the property. Property is kept well cleaned.",
"date": "2024-11-23T16:34:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you've had a great experience with our manager, Mute Heard! Thank you for your kind words.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4088ebfb-f0b1-456f-a8a0-f527673f6114",
"author": "Narricka Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQMtOESUdqdQE34pmrphqqTsiv5mZ23S9FbQrR4LXxFlGeqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is super amazing. This was the greatest customer experience I have ever had in my life. He took the time to educate me and put my fears at ease. Thank you Mike!!!",
"date": "2024-11-16T15:29:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We appreciate your kind words about Mike and are glad he could provide you with a great customer experience.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4aa059e7-0710-4ce7-9ef2-093b36610598",
"author": "John Herrmann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBXco0Ltqv5Au6HhdeezLq_hYiB2K4d_Jyg2hQ1_RCKaPE2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The great staff is always considerate and Helpful!\nA great location and nice units.",
"date": "2024-11-15T23:17:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear you found our staff considerate and helpful, and that you enjoyed our great location and nice units.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "09277183-415a-4ae5-99a4-b9e7376936fe",
"author": "Paul Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbzhMZDhNUq1BXHNEvnzHbq9-R1rl4U03UVIrO02UVR4ZyS2Xl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike was professional and very helpful in assisting me with my storage choices.",
"date": "2024-11-15T03:03:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Mike at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9501b18e-a9ff-4a8d-a503-772e0436d22a",
"author": "joe marts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV564S99qNX8C8VIsyv7Pv_U6hLs5Y3AB0pcM-OBQdV6UkzTHYX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-14T16:06:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joe! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5283b6cf-e729-48bd-8755-401ff6aee976",
"author": "Denise McPherson-Greely",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv-gI7-FIcb1sdvaEePoPcGDKZNeZve2mi8PJuh6bSl5YKjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-12T23:04:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Denise! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a915632-7017-4bb6-94ff-92a54e250e64",
"author": "Ian Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN4o3KDsPRNjXVgiFgk-1x4sNJvXobVWOqU8zS3WZUEzgOWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-09T18:31:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Ian! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0331428a-e244-43b7-982d-6992069b1d21",
"author": "Rudy Pompei",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV4lv028QgaKeqKBPvoMzjI0Zio7Ap7fBHdhKJexyI16eQlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome with helping me through payment details that i didnt understand and explaining the facility. Thanks again",
"date": "2024-11-02T22:07:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Rudy. Call us at (757) 383-9471 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "991228a8-6a90-4f5f-bc4e-d8202312c99c",
"author": "Christian Mazza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISgjsAL5EeOOghIY6bhYZom-N3qTGB1M1ZtbUxrDCInjZ-ZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Twas a good storage experience.",
"date": "2024-11-02T20:28:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear about your good storage experience. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b3ad26f-79ec-424f-8c8d-0ec96f163eb9",
"author": "Fred Morton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPaL_twetntkR9LcqUP1ATS3h5z9gwGKCYUruotVrXk7x5uRHD2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage on Harper's Rd in Virginia Beach met all of my storage needs. I appreciate the expert help and advice that Mike gave me throughout the time I rented space. Much appreciated 👏",
"date": "2024-11-02T15:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Fred. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:29.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "60f740a7-61f7-41f5-a97d-f5e3aa99ef7f",
"author": "Davaris Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkIQzrsPiH8KYyWzet0pUxXLzYKldvXyi8sfDeVo7EmBRVMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was super helpful!",
"date": "2024-11-01T18:16:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Mike was super helpful!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f3a608d7-aeea-4965-bdf4-56f6096328e1",
"author": "Stan Finchem",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdgkOx5zca2m07I59fi19Am7Egs4Zc87j7GjjZelp2_UWb3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been here for years— Wonderful experience, and great customer service! Highly recommend!",
"date": "2024-10-30T21:18:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We appreciate your loyalty and are glad to hear about your positive experience with us.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "37de3969-600a-4345-97af-73cca6dd1887",
"author": "Shortaje",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAtyRl59ZDcpJZuoYfo_MCh3o4YBKuFh0j1suE4-aTJTlvBsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike did a great job with helping me out! Thank you!",
"date": "2024-10-23T16:59:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, Shortaje! We're glad to hear that Mike was able to help you out.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fc9114c-b3ea-4978-8edc-fd62ca261dff",
"author": "Gabrielle Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTKP_YiOw_9_mS2WpOWcV7Gptk3eIY7NgZoH1yW0Z-WIwlBFY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was more than helpful with the reservation and making sure I had the right unit to fit my needs!",
"date": "2024-10-22T16:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on Mike's assistance is greatly appreciated!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "94babdd0-b304-404e-96b3-4beb6991f141",
"author": "Rickwallace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWduiA8dap_ACgLaJDHUFHzGAzZHiXtcJICPDCqDl8W2Jlp4H-K=s64-c-rp-mo-br100",
"rating": 5,
"text": "Making the reservation was very simple on-line. When I arrived my lock was waiting on me inside the unit. I encountered the gentleman at the front desk briefly and he was very nice and was able to help me out.",
"date": "2024-10-06T16:54:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, Rickwallace.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "ef9c8a90-2dd9-4c13-ac40-63b93b6587f7",
"author": "Nissa Vestal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEN2TIYtWOW0kdKOjzWESvgv3mvUjwoM69-vcwqKNmGpVcvxk=s64-c-rp-mo-br100",
"rating": 5,
"text": "I could not recommend this place enough. Mike was so helpful and friendly to us during an already stressful moving situation. The units were clean and well maintained and the facilities are safe and secure.",
"date": "2024-10-02T21:58:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are thrilled to hear about your positive experience with Mike and our facilities. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "20b65f94-957e-4014-81a7-6cf20d392fe2",
"author": "Amy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsKMGJ_dz7ekBsvdTjMMdga_X8XpJMH91qcCjsdTQywq_LUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I want to give a shout-out to Michael Heard, the manager. He was friendly, helpful and engaging. He told us about their specials, and made suggestions to us.",
"date": "2024-09-15T20:36:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with Michael Heard! Thank you for sharing.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89bd4278-382b-4073-ad4c-8425d36742dc",
"author": "David Lamb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhtkI5Y5P7IBwYuUDspM72tBWnSkmvGDTYgG9izW_7LZYY8Rk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-15T14:44:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating David! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d9a60c1-5e92-4f3b-8b1f-626a30fce7ea",
"author": "Taylor Smardon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWS03WmSB2oAwIzoMPRX12xG9GQuas4ol7dmESC5GFt1UenEI4iIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike, at Extra space storage was so helpful and attentive and took him no time at all to answer my needs!\nThank you Mike",
"date": "2024-09-13T17:02:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Mike at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45d4352d-f0ee-465c-be6c-3cb5e9dd6c6f",
"author": "LilyMay Hutton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHcMcTopxeIAUez5gl-Qc2EjHs71q2JAHHtGfX__8Mo2QE9963oQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was refreshing to see somebody like Mike. We had seen him on the property before but today he was changing the bulb by our unit. He cares for the people. Thanks Mike",
"date": "2024-09-10T22:01:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with Mike. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc8c7986-456c-4be8-ab3d-3f5d4aca157d",
"author": "Sara Smiley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUozGiAyQ07r-xwlZMgEGe9uVfKomz2yteGCnaQcqT8HelToPQ49w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "What a pleasent knowledge man Mike is. He cares for the property and campers like it was his own property. If you need storage of any kind, you need Mike! Thanks Mike!!",
"date": "2024-09-10T21:20:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Mike at Extra Space Storage. Thank you for sharing your feedback, Sara Smiley!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "454a3733-9e9d-479c-9fcb-6592561fc15a",
"author": "Lanny Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKHHXmtQhl8ZUU5k-RS_xgvNjULo78ZTAor77x0b6Vhi7Vg1zX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had a pleasant experience working with Mike. He knew the property and had the best solution for our needs. What a great experience. Highly recommend this manager and this site. Thank you.",
"date": "2024-09-10T21:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your pleasant experience with Mike. Thank you immensely for recommending our manager and site.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55e35fbe-7960-48d8-ba48-590090ed2f03",
"author": "Randy Boyce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoZDVb7UeinqCAGD4mJHvLmvpt5jP3kIYQNKm0ir2zpLUc4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-09T19:43:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Randy! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe6a27e2-b56f-4a36-ae32-959923f8727a",
"author": "Donna Boyce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1M4z-d4kLFYaGg_VFaDnG_gI45Y3OL31MVN3dhzeytKKl6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike Heard was so very easy to work with. He gave us our options and made the whole process so smooth and easy!!!",
"date": "2024-09-09T19:24:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience with Mike Heard. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b05e147-1f6c-45a9-a774-ba3702c01477",
"author": "Dorothy Mannix",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGQSE6BDqwJiAASq2hQbZzX1oo6donmvD3fXxlf2L2xPAqtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-07T21:16:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dorothy! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdee6827-8eaf-4958-bd42-600e63366a39",
"author": "Jamie Foy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr9JufK_idVSpTSjY7rcK8_ynbYRkbbcyVlb96-madRIv5yA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great",
"date": "2024-09-07T15:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Mike was great. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6b1c9b7-2d9a-427f-a242-193ca15fc0d7",
"author": "Daniel Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe4QGqtqUDvqUnmyaORrtGhEfs3cK2oKSxxoqu7HX7AoKGtvk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Helpful staff, Anthony was very respectful and professional. Great price and remote safe location",
"date": "2024-09-06T14:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Daniel Morris. We are thrilled to hear that Anthony was helpful and professional, and that you found our storage facility safe and reasonably priced. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "02f4674d-045e-444b-990c-e58f4175dcc7",
"author": "owain mckeel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRXqkKRgNLGQcQtSigJg9BsJrbOVwJkawX3Qk_WbYffHFIGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-05T22:28:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Owain! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fbd9ca93-49e8-4114-8321-353fb0761b23",
"author": "Lynn Brubaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbnKH7l3kchTwM7ICyNNP6eWu1e36BVH6Z1KNe-IMyLihfy0t7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Loved my service from Extra Space storage. I had a complaint and it was corrected quickly. My customer service person Mike was friendly, polite and is getting the property cleaned up both inside and out.",
"date": "2024-09-02T16:37:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Lynn ! Thanks for the positive review, it means a lot to our team. Please call (757) 383-9471 if you have any questions about your rental.",
"replyDate": "2023-07-08T20:47:30.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "35e86005-fdff-4269-bc8c-dc4ba39d1a02",
"author": "Felecia Walker-Clemons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKv2Q7crCaj3851t0ZPyve4yZFlCW-VhNkcsMBLK5D1AsQYsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike's customer service provided was informative, polite, and punctual.\nF. Clemons",
"date": "2024-08-30T20:38:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Mike provided informative, polite, and punctual customer service. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "938e4cda-a2e8-4862-a5b9-50157b5d83ad",
"author": "Miri Ashimi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2Gdpc1Dy6jmRFj_3qKUbYO6PKC20kbrTIaFj3m_K0Nrf0iA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is a dream! He is always effectively helpful. I have been in contact with him multiple times for payment inquiries, replacing locks, and gate services. Mike has been there every step of the way. He makes storing here a breeze!",
"date": "2024-08-30T20:32:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with Mike at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "f8d2451f-1e8d-4b6f-94b2-2ea891fad80c",
"author": "Joanne Friedenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpZNXvl6Ib2n5yp4emjRalGC_JVM8_l-TqUafsdYM5gykHDAYK1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been with Extra Space Storage for a few years now. I have seen several managers come and go. Michael Heard is by far the best. He is proactive in solving problems and going above and beyond to make the customer happy. His customer service skills are top notch and hard to find. I have more peace of mind keeping my belongings there knowing he’s in charge.",
"date": "2024-08-29T15:41:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Joanne! We are pleased to hear that Michael has provided top-notch customer service.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6adbdc81-dd83-46eb-add4-a35db1772f69",
"author": "Susan Sloan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOc8L0LnDVGpj2ZQbN88PqvoL7-JnPdMl82ullhfMHuoINpgD0Wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael Heard was very Helpful!!! Thank you for your assistance!",
"date": "2024-08-28T14:25:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have been able to assist you, Susan Sloan. Thank you for your kind words about Michael Heard's helpfulness!",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "15c05120-e42b-4b01-87dd-a85c8a448fec",
"author": "Becca Starling",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzfhSeLqJDwITnoUywDNukdEYB3Dh71wog9X9cqdysjCy37A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike at Extra Space went above and beyond, if I could give ten stars I would! He walked me through every step of the process from navigating the website through explaining the details of the contract. His customer service is top tier and if he isn't the manager yet he definitely should be!",
"date": "2024-08-24T22:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Mike at Extra Space went above and beyond for you! Thank you for sharing your experience, Becca Starling.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "021285eb-beca-4a44-9e8d-5a6fc193f1b6",
"author": "Kevin Daisey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYopFfKjKjwf7H5yqXLlCWuMgecL9KnWUKw0nHmo7Gx0gR-_OaFQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. The online booking for the unit was super easy. Mike was really helpful and call me right away to cover everything about access and hours or operation. Thanks Mike! We moved stuff into our unit the same day. Highly recommended!",
"date": "2024-08-22T18:27:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Kevin! We're glad to hear you had a great experience with us.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "536469e1-fb56-40a9-b718-6f504a9a1f73",
"author": "dennis Dahlum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-jyx43AVmF-PcdWKf4o-3syv6CCzU6ACZZgempT4Vdp4eDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very helpful in finding a place for my dad’s RV last minute called me and said he had one really appreciate all the effort that he did for us.",
"date": "2024-08-21T15:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "21ef1bb7-968f-4eaa-8b97-578b1dfaf53f",
"author": "Taylor Houston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLne15J4wldVMhl9SlrAcULqIF-2b0FJdkD_-CEiHJSHaL12w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great and extremely helpful with a last minute reservation. Highly recommend him.",
"date": "2024-08-16T22:17:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Taylor. We greatly appreciate your positive review and are glad Mike was able to assist you.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "826cc14c-e48e-4b01-939c-270bd18efff1",
"author": "shelby lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDcsEuMX50Tblyaq_spZs-LDRpPyPLCefgYMYaIU4pb8C091E=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-16T16:04:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shelby! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2445b939-173a-403c-a931-d9ebd86fd577",
"author": "Liam Findley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeeRYQIIEUpWV94wWC6G3-2kNwkw9t85L8zNIwybycdOk5_WfR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easily done, walked in, gave my info, and did my business, very simple, great guy behind the desk!",
"date": "2024-08-12T22:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback, Liam Findley. Thank you for sharing your experience at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b2c4673-aac8-48a1-8def-2a73f649bf4a",
"author": "zachary mclane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWAKbXnFVaREt8kJU8iHflYhqo9D1fJuETfz_SlGh_zYd-UQwr=s64-c-rp-mo-br100",
"rating": 5,
"text": "So glad we were able to get in at this location. Mike was super helpful and was a real pro. I will definitely come back if I need to store anything else.",
"date": "2024-08-10T02:14:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback, Zachary! Mike will be pleased to hear your kind words.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da33e64f-102e-47e0-82e9-a12202ab4eeb",
"author": "Andrew Brewer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8JtPpqREjY_02_E02nBcQPBVf3_oosUlyT5324EHtF5XgWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I went to see Kadeem during my lunch break at work, and I walked in, told him what I needed, and I was getting back into my car twenty minutes later with a gate code and key to the lock on my newly acquired unit!! Like I said, I told him what I needed and for how long, which is really only about 10 days. He didn't try to over sell, he didn't try to make the most $$ he could. He treated me like a human being in need of a product and made the experience the best I have ever had with any individual in his field!!\n\nThanks Kadeem!!",
"date": "2024-08-09T10:12:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Andrew! We're glad Kadeem was able to assist you efficiently and effectively.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "3cd17cad-0944-488e-9ecc-c0fd75185bf1",
"author": "Mathieu Baron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVE5OzaIDsRy7XOeAEpx3yy8XD12z07HdIVZuwTcXAsBDhWWWU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-04T20:41:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mathieu! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7317bba8-9ac1-44a9-8def-e742e721a8cb",
"author": "Addison Whitney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_oQeHUePiCH3fXvpaxiQl7wxhmvXHUES2MO3aqHHOpuEE7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very helpful in upgrading my unit! he is very professional and polite",
"date": "2024-07-31T01:59:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Mike was very helpful in upgrading your unit! Thank you for your positive feedback.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b43c409-5bef-49e4-87d9-d726c47c2c36",
"author": "Tina Jacobs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJm0cjJjRKAmg90xfvkmR7g8jGQui-twUXr1VX_Fh_kQ43uBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was awesome! I rented online and wasn't able to access the site. He found my account for me right away and got me access!\n\nDefinitely would recommend!",
"date": "2024-07-30T23:50:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Mike was able to assist you promptly! Thank you for the recommendation, Tina Jacobs.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "111dab26-4b43-45c4-a2bb-b485da4bc88a",
"author": "Erik Sinor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdTdK4-dYegL7zpfbbVvcrBcSDh5-aBib9fofv1GVFSvLAZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and quick. Highly recommend. Access plans are very convenient.",
"date": "2024-07-30T23:21:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are glad to hear that you found our services helpful and convenient. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4f960a22-b0b3-4685-8b51-c8a7f3720b46",
"author": "Faber Schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJt-Ljk5F7-jW18OU3nLglpjUhsKg4GX1JSTcWuFRUyNA6GNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very helpful, quick and efficient!",
"date": "2024-07-30T19:47:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Faber! We're ecstatic to hear that Mike was helpful, quick, and efficient.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "40db6b0d-8598-4962-9b66-399c75b7dd9a",
"author": "Amanda Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdkMhHlrl9mJ2W1TD704ehaGeTHYenhZKkRt4jbRB1NCfMNYh9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience today! Quick and easy! Mike was helpful.",
"date": "2024-07-27T17:30:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Amanda Torres! Thank you for reaching out.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e17829f7-79e8-4e58-9c8b-246a93a4e251",
"author": "Niya C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC0bINK-JlRsFptoKV_pPjHcH1hz8rirQfhktf4aaIWtlynhi3Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is fantastic!!! Very funny too!! If you have any concerns he will find solutions. The BEST CUSTOMER SERVICE EVER ;)",
"date": "2024-07-26T15:46:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Mike is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7de79cf1-f3b8-4f62-b7b6-657c9b03c9f1",
"author": "Player Butler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKMpfe-yvIcQApv8_ZE7mKEN3HRfwwOCSSh0LAe3Ba7og5bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have my first and ‘new to me’ camper that I just started storing at the Harper’s Road location. I was having some difficulty ‘threading’ it into a parallel parking space up against one of the buildings. I called Mike in the office and he had me moved over to a more accessible space the same day! It was great to have someone on site to speak with and who could accurately describe where on the property I would be. Thank you Mike for your exceptional customer service and knowledgeable of the property!",
"date": "2024-07-24T20:47:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at our Harper's Road location! Thank you immensely for sharing your feedback.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "11413021-8d01-4901-ba03-96d18c988c56",
"author": "Julie Rae Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ71U860GwW4TsQicXFU2m-1JOFiBLsAKJtmvCCbl0s29fTSA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike was extremely helpful and great to work with. Worked out exactly what I needed and made sure that I was getting the best deal for my money. Superb customer service. Ask for Mike if you need help… you won’t be disappointed.",
"date": "2024-07-24T17:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Mike provided you with superb customer service. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "491fef1a-6416-4dbe-aa3d-3da90d1fc2d3",
"author": "Mickhail Hera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL1M8yYY9jRjD_Tunf2StN3QqJ9KepYjzVonLGlsP_RtMUnRIi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-23T22:11:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mickhail. Your rating means so much to us!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94bff808-6b50-461a-9fba-4f0b682e58fb",
"author": "Logan Camsky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8WCtlcOeBelX-9WbwPQSi2MHL88NadJ_ArAWP0hv_FduNxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike at Harpers road facility was very helpful and extremely thorough in assisting me throughout the entire rental process. Very patient and made sure all of my questions and concerns were addressed. No stone left unturned.",
"date": "2024-07-13T16:41:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your positive experience with Mike at our Harpers Road facility. We are thrilled to hear that he was helpful and thorough throughout the rental process. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6bc2cffb-763c-4ca1-a4bd-debaa3b8ad23",
"author": "K Lutz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpZOhq3w7N5usijfF3plf5He6eUjPKflpajcB7nphSfl0qa-s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. I highly recommend and will use them again with any future storage needs. Ask for Michael he went above and beyond, thank you again.",
"date": "2024-07-10T16:08:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with great customer service. Thank you for recommending us and we look forward to assisting you with any future storage needs.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "156e369d-0544-4417-ab33-03cabfdf200c",
"author": "Kai B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL_pMq6ALv5cr2EY0HZ_a05T8ipNroKrSrX2Ut2rtxP_dCdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike is exceptional!!!! I don't usually do reviews but my entire experience has been amazing! Very reasonable, understanding, and overall amazing!",
"date": "2024-07-03T21:28:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Kai! We're thrilled to hear that Mike provided exceptional service during your experience with us. We appreciate your feedback and look forward to serving you again in the future.",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "54846895-959d-4668-b82f-424e08f4afd0",
"author": "Tim Phenicie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpQOhT8y5WFd3gV09MPFd9nssznibDukXAw3yP7FDxrf4DyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience working with Mike! I was in a crunch to find a place to store my new camper and Mike went over a few options with me. We were able to find something that fit my needs and didn’t break my wallet. Highly recommend you reach out to him for any of your storage needs!",
"date": "2024-06-26T20:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. We're glad to hear that Mike was able to help you find the perfect storage solution for your new camper. Thank you for recommending us!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6e6bb37-ee33-40c1-a12b-213b18e203a7",
"author": "Anil Berk Kanik (FIT WORLD)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0rVdImanlTNhT4MFyH2wnrICXQZ3ZFrxDb7JRwx9RN-_ACMs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike gives the best customer service I have ever seen. He took care of all us, different parties within 5 minutes. He is professional, caring and funny. You have to go see this guy!",
"date": "2024-06-19T17:29:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Mike's exceptional customer service skills and are thrilled to hear about your positive experience with us. Thank you for taking the time to share your feedback!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2be2b122-1ec9-4077-8571-1b23617467f2",
"author": "Aristo Brit",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJaZGCZ2RoC7BXuhSQgZ4l2t-8hrM3YP0FbRdAfuEugIKC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was fantastic ensuring every aspect of my move was covered after an online reservation. He ensured the unit was both clean and secure. Mike placed me close to the gate for safety and easy access. He went above basic service to satisfy my needs. The process was timely and explained well. I was pleasantly surprised! Truly professional!😊",
"date": "2024-06-19T01:06:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Mike provided you with exceptional service and made sure your move went smoothly. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2b903cd2-dbab-4c4a-ab7d-03332bbe53b8",
"author": "Marco Di Florio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXv_uk3hvlefpahovCbkfwHqC5QCVrF7v9-v5tYpU0UNOPIOLAA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Michael, is a great reason for being in this facility. He's incredibly helpful...\nBesides the great affordable rates and secured locations. His customer sevice is detailed and not much is overlooked.\nHe has done quite a bit to assist us in accommodating our storage needs.",
"date": "2024-06-18T20:31:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Marco! We pride ourselves on having a friendly, accommodating staff and are so happy Brittany was able to assist you! We are happy to hear you found our property secure and affordable. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "00e3a771-3011-4fef-be38-e87620b7bfca",
"author": "Fish Mafia TIMES",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQ4BSquYr9wBKHSDSvzceHYeI7RMSyG2olhQVWK1RFt_IJIA8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience Mike helped me out and even suggested me some lots he thought would accommodate me better ! This place is perfect and at a great cost!!",
"date": "2024-06-08T21:55:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Mike was able to assist you and provide helpful suggestions. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7dffdca9-dfe5-4a56-8aaf-74d7ef0a82c3",
"author": "Frank Marchetti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXlOnJiAXp4yhwi42PVXv3eXV0Egb9e5v7lii7tqo5qH4APA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been using this storage since moving to VB over 2 years ago. I've used other storage companies in the past and this was our first use of Extra Space. They've been great to work with and keep the entire area clean and feeling taken care of and secure. All property managers I've worked with there so far have been friendly and professional. Most recently Mike has gone above and beyond in addressing some minor issues with my storage unit and staying in touch with me. I totally recommend them.",
"date": "2024-06-06T02:49:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage means a lot to us. We're glad to hear that Mike was able to address any issues with your storage unit. Thank you for recommending us!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1f35a82f-ac83-408c-99cf-84c868cbe5cf",
"author": "Jonathan Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2jWraljgRFC21jJ6ekniVP8JBqRYsQfsg8HfLgtszes0XxyWs=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had done my order online and when i went to the place, it was quick and easy. Mike helped me and i couldnt have asked for a smoother transaction. Thank you",
"date": "2024-06-05T20:26:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that your experience with us was quick and easy. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0158b8ce-2546-40bc-bd0e-07ba8e9a60e3",
"author": "Marcus D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXepcwJzQtvvDIojIxHc1Am9iwRg3X3kiOgkJwXHmnV4e0UTgI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike assisted me and was a great help. Very polite and fast.",
"date": "2024-06-05T14:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your kind words about Mike's assistance. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c0b66ef-cff7-4c64-b9df-cbb26fc6d62a",
"author": "Cartaze Films",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRL26rDGNJdUxwzouW4sTeVBvmpEjl-UisZR0jahsZ6cQh_t2Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is an amazing service at a decent price! Their relentless customer service needs to be studied by other companies. Mike was super nice and helpful and got me squared away within a 3 to 5 min phone call. 5 Stars!",
"date": "2024-06-04T22:33:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with our service! Thank you for the 5-star review. We appreciate your feedback and look forward to assisting you in the future.",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4e24fa0f-478e-4342-8359-3f4aeb59cd4f",
"author": "Bryan Higgins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt37PMtjy9VE0kHt2Ujc7-mc9sch_EVV9L3-V7LGStIYfbznk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike helped me lock in a space quickly over the phone. Very accommodating.",
"date": "2024-06-03T18:20:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Mike was able to help you quickly over the phone. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "410c3e67-1aa1-44fb-bb49-65c24bce95d4",
"author": "Dom2Face seven7cities",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeMzeTyoLE26alrLCSn9GHPEVTKg5t2QsLVWNl2ghFVEH0=s64-c-rp-mo-br100",
"rating": 5,
"text": "spoke with Mike about my account payments . he explained it very professionally and kindly. he helped me out and offered other rental options that I was not aware about. he was honest and helpful. thank you!",
"date": "2024-06-03T16:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear that Mike was able to assist you with your account payments and provide you with other rental options. We appreciate your feedback!",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "568798f2-6a68-4a74-83f5-77ff2a3648c6",
"author": "caroline black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ28Y75ynHLagdNEmZJYogBOXFjYOiNSPsqC1rIvX0d4g3eTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great",
"date": "2024-06-01T17:01:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Caroline! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "368f4830-7ec5-429e-8001-291dbde75803",
"author": "Melanie Ledbetter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-KmuEKfOqGekEK1d6qYGpU-emC6IMzl27-Apj6kksrRCIwKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-27T18:02:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Melanie! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e83b2df7-1868-4343-ae29-77fd935388aa",
"author": "Michelle Avila",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuCZEXOKvufvRSf3XkM0zcGNP9t3_rbLU6-ypzKmiEt3M3dV8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was very professional! Walked me through the application process and was super helpful with any questions I had. Would recommend everyone go see Mike!",
"date": "2024-05-22T14:09:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Mike! Thank you for sharing your feedback. We appreciate your recommendation and look forward to assisting you with any future storage needs.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5daa0f8a-6abb-41f3-bbea-9f8c24bfc4d2",
"author": "Wayne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7FTjcblpEhTRe4S_VtfCvSVS28aHXn0dzH1ekAHpnJJ9-bvk1=s64-c-rp-mo-br100",
"rating": 5,
"text": "When I initially came to the storage facility, there was no one here because they were transitioning to a new manager. I came out today and met the new manager Mike, and when I went to my unit to grab the lock to bring back to him because I thought I had a lock that I could exchange, I realized that they had different locks from the other extra space storage that I had used before. When I went back and told Mike he took care of me. Extremely happy with my experience.",
"date": "2024-05-20T21:51:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to learn that you have had a positive experience with our new manager, Mike. We appreciate your feedback and will continue to strive to provide our customers with the best possible service.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "86468a45-0df5-4e23-a013-3bdecf3d4493",
"author": "Monica Edouard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3SECjK3OlRMWZCLOmRQHVFLkv2T7jr0gBTZ_VB7UdAb45ExxPzg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike is outstanding",
"date": "2024-05-15T15:09:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Mike provided outstanding service. Thank you for sharing your experience with us.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "222d215f-bd82-4f6e-8239-057c40f35898",
"author": "Robert Aldridge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLInfi05b4AzxiUL7kMxI2JXNHVSBDT8V4iq-QriTMQJFj31Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was helpful on explaining everything on the contract to get ready to move in. I am renting an outdoor spot for my camper. I also have to say the customer service on line was very helpful in the renting process.",
"date": "2024-05-08T21:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback, Robert! We're glad Mike was able to assist you with your storage needs and that our online customer service was helpful as well. Thank you for choosing Extra Space Storage. Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "88424f3c-1d96-4594-86af-a228d163d7c1",
"author": "Eric Pavelko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTd6q8Fjb1vxO7NHGGYm4xERRKugwElRaq-5pHtYtDLP7-hkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mike was very helpful in problem solving to help meet our needs. Dedicated to the company and knowledgeable.\n\nThanks!",
"date": "2024-05-01T21:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric, thank you for your review. We're glad Mike was able to help! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e747961b-8122-4c9d-8cd3-b526f0bc0357",
"author": "Prince Peah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnu6KdC6tcZMzDfx5ZIhQ4x2KPVVlt-7erqLhA_qbBoVsfMIEz_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience has been great and glad with the overall cleanliness. I feel my properties are in good hands as safety of the property is taken seriously. I’m thankful to Mike who to who made I understood all I needed to and took his time to show me around. He had every answer to questions and led me through the process.",
"date": "2024-04-25T01:49:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Prince! It's wonderful to hear you had a positive experience with us and are glad Mike was a great help. We want you to know that we are here to assist you with any further storage needs! Give us a call at (757) 383-9471 if anything comes up!",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "5ef6f576-2eb0-4d38-9148-4ef6647093f7",
"author": "Lenny Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc4VV2DysH32lcwr4aKRKRI3St1XKxwb9rAGrX6NWumzMvfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Mallory at Extra Space Storage was patient, courteous, and professional. I was at easy and comfortable during my phone conversation with her.",
"date": "2024-04-24T20:28:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lenny. We're glad Mallory was patient, courteous, and professional to work with! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49d0b9b4-7299-4cb2-a1c1-2e6cb5a86667",
"author": "Gary Huffman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4faa8LGfCsiw5EmNpRT-TQMu922IVmf06oK-lHS6MDSJT_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-21T21:26:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gary, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72cc16ae-62d4-47d6-89c3-33160a6ceeda",
"author": "Luciana Fahl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPUAl1jmOs5hULRNwe3oPU64gDYSmTvOrxrdaFWZWogJ7i7cLckw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Mike for your help, he was great, very helpful.",
"date": "2024-04-16T00:41:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Luciana. We're glad Mike was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f359f6b9-411f-4b5d-b1eb-121de3ad5407",
"author": "Garrett Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMlfSUM7AhPIi3HjAosRbbwpKQxAgTU84OrUi5hCAHyU0-1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great to work with",
"date": "2024-04-03T20:16:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Garrett. We appreciate your feedback and review. Please let us know if we can be of further assistance. ",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "526f9e79-cfec-46d9-9fac-45431dfafbc4",
"author": "Bambini Glizzy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWV8O7Zmjp6MqeFAnNJEKmasd9lRmbGVSv9Lb5jHeTKFBgjfi4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-03T16:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Bambini! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "146354ea-b8cc-485b-92ea-146904480805",
"author": "Author Candace Phillips-Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqoLoBsd3J6A_A4hzupz2WCLk_OZQzgTLq8veijXRm3rfMRLrB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The best storage areas in the seven cities! Love the agent named Mike. He is very friendly and respectful in all areas. May I also add he has a great deal of professionalism. Very pleased with Extra Space Storage!",
"date": "2024-04-03T14:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Author, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mike! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f170b090-ad3d-4fd7-876d-0351b628c73a",
"author": "Melia Danielson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0EYzAfLDLUxCUrTmE32qshMaNT7F-ArxuaOYI-u_enX3wYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had booked a unit and a week later was able to schedule a direct move and no longer needed the space. I spoke to several people at the call center to cancel, and the unit was never canceled. I finally reached Mike, the manager at the facility, who followed up and resolved the issue immediately. He was friendly and professional!",
"date": "2024-03-18T15:23:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Melia, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience with Mike. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "04b90fbb-c9b8-49c5-953d-64b555fca71c",
"author": "Kevin Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq3EmH3BpWjxFP6Fv6hnkC8nzC1bQIg0Xx5hcx9nmUdUzRnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2024-02-20T19:27:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (757) 383-9471 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "192ad5a4-8926-4fa6-be42-83dbb2bb70e2",
"author": "Ken Hamilton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWePmVGWOAGDNlufiJSz7iaA7g0O6zxjsBemDOqZeLmI9JyCIMd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Convenient and very helpful onsite staff",
"date": "2024-02-15T16:51:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ken. We're glad our team was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e319a5c-b165-42cf-9c33-ff3917aef324",
"author": "Greg Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaFXOtyW7j7E_Bez-AzOcIasIAgf1-bioRbQua5V9g_41yk5b5Hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "2023 was a true battle for me in life and having to put all my stuff in storage and move back in with family I was constantly worried about losing my stuff but Mrs. Brittany is an angel. She has truly given me a piece of mind over my belongings all year and not once did she make me feel worried she is extremely amazing and has worked with me time af time with no quarrels. I truely appreciate her she deserves a raise!",
"date": "2024-02-01T19:42:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Greg. We're glad Brittany was an angel to work with! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "4a08257b-6d94-4d83-be5c-0d166d7e5592",
"author": "Ken",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX7tH3f0ir_jEVgGgvwbFnvcj9gqnRaRP2JTml71Ptzr-nqhUh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Even though there are many options in the area, I always come back to Extra Space Storage on Harper's Rd for the personal service and cleanliness of this location. Thanks for all you do Brittany!",
"date": "2024-01-25T17:49:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Louis, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's great that Brittany could help. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e80f6c2d-3872-40f5-ae86-8f92f430bfd1",
"author": "dominic ocampo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMkTI4P_AbGy9ptdJZ6-ElzxyoPo1Gg3GFTCNBETw5QmJIzi4=s64-c-rp-mo-br100",
"rating": 5,
"text": "this location and its units are very well maintained. Brittany, who is one of the managers here, is the friendliest person i’ve met at any location, no matter the issue she will always take care of it in a timely manner where as other places would just say “too bad”. i highly recommend renting a space here",
"date": "2024-01-24T23:27:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dominic! Thank you so much for the positive review. It's wonderful to know Brittany was friendly and that you found our property well-kept. If you ever need anything don't hesitate to give us a call at (757) 383-9471 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a19e4e5f-0748-4f2f-a2a4-9cfc1f2d8089",
"author": "Johnny Bradley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEK5cG0mlBrRtKe48faEPrH6G6ABzg9ZMC4YMHs-isvRB8vw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Very friendly and helpful. First spot i was given was not acceptable but they worked hard to find a spot that worked well for my camper.",
"date": "2024-01-09T20:46:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Johnny. We're glad our team was friendly and helpful! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c05fd56a-5383-4db4-88b6-5c3ddcbe930e",
"author": "Jose Zulaica",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3P4B_IiJZUfWuC_TcTsEG5Y3677_conZcveFrAg5fgVwiAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was very friendly and extremely helpful. She helped explain all the steps and instructions very clearly. Overall very good service and units are kept extremely clean and up to date.",
"date": "2023-12-14T23:04:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! It's great that you were met with a clean facility. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f6f80cb9-b78a-412f-9f92-14e77a460512",
"author": "Kalila Showell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICBDyjHk7DF-mzc3A07WXpf8OXAvGLfcJLwSTX_Ejc6hTEbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Store Manager Brittany was fast, understanding, and efficient with resolving any concerns I had. Thank you Brittany!",
"date": "2023-12-14T16:28:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kalila. We're glad Brittany has been quick and understanding of your needs! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "835fc93c-ae05-4e21-be1d-4758628ed411",
"author": "James Turner-Youker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJod6ADmRldszRm2knBeJT7FAFZgLuMRwSDDE04L7nHr8jcHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brittny was very helpful and made the process easy and quick.",
"date": "2023-12-06T16:16:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, James. We're glad Brittany was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57461642-a1a0-4866-802e-b2357359ba21",
"author": "Alayna Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7XBZ3JQYptqTIVaprRY2Bf1TsxhbkXXdm9qzTXaG_Xj2SlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility it's amazing! It was very simple and easy to get a unit. When I received my unit it was very clean as well as the facility. Brittany is awesome! She is always going above and beyond.",
"date": "2023-12-01T17:27:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Brittany is great too! Thanks for the positive review, Alayna. We are so happy to hear that we could accommodate you and provide a smooth rental experience. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "27678bca-bb1b-4d7e-860e-7a165d40281a",
"author": "Marcus Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFY7c0US1sv0MDxBbRd0CjrVZPikpPNfMn69sZynOQW5DqVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a wonderful place to keep your belongings at have nothing but great things to say about them they're always willing to go above and beyond to meet your needs. The storage facility is kept very clean and well maintained.",
"date": "2023-11-24T18:48:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marcus, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e23b0c03-43c7-4ff0-a12d-32bcaef82583",
"author": "Skip B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwC-RMuPOZ61KwyItMCP343Jv77XIn0s5Wihhpe5KsoEt8Zw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Jack was super helpful at the location we are at! Britney was also a huge help getting my move out complete and the monthly receipts for the time we had a storage unit!",
"date": "2023-11-18T23:00:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Skip. We're glad Jack could help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e341ca24-ed1b-47ea-b932-0e846d8eed52",
"author": "James Brisendine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDz1J0Cf9LjbGBYaJEuaq94pB7-RomDq-HgT4LaYE0-DKh-Q=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-11-17T10:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for leaving a positive rating, James! We are happy to hear about your positive experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db5b1c80-59b3-4794-b21f-29fc8b77bd08",
"author": "brandon wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFAHCyPu9Ya_hIVtv0xsp91MlRoH41TM3OLd5-tKz3eFt1luetzg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Very friendly staff and reasonable prices. Not 5 stars because of visible spelly sticky traps outside of climate controlled units with dead mice and snakes decomposing on them.",
"date": "2023-11-08T22:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the great review Brandon! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (757) 383-9471. ",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "017c3399-dbf6-4e6c-8131-d9560a6b3371",
"author": "Patricia Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJymju8uCBJzv9nygZICZdjksycNBDIzX7jbm-Yg6CYN11vEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had such an amazing experience dealing with extra Space storage. Especially with the kind assistance of Brittny Strickland. The store manager. Such a smooth ride storing my valuables at this place..",
"date": "2023-10-07T17:38:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Patricia, we are so happy to hear that Brittny was kind and provided you with a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "227b8d0f-acf9-40d4-8cc4-a29fb734b387",
"author": "Colette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnMhAj_bUfGJFaf03L76_2SIdl4LtqKKTKaTF_lGo7UEZBB1-d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brittany was friendly and happily assisted me. Great customer service!",
"date": "2023-08-14T19:55:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Colette. Thank you for the review. We're so glad Brittany could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "756c74a2-66c9-4adc-9d67-5e563332747d",
"author": "G. Stofko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnnlMBMa1YdDlkVgF-A9Ywms9KatISBXPyAbyQ9I1-hmpRnwyd=s64-c-rp-mo-br100",
"rating": 4,
"text": "Brittany (The Manager) is amazing, she cares a lot about her customers and tries to make sure that the site is in good condition and helps people like me save money. The rent for one of the places is actually quite reasonable.",
"date": "2023-08-02T18:40:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, G.! We work hard to meet the expectations of our customers, and we're happy to hear Brittany hit the mark for you! Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2024-07-08T20:47:38.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "18b1f557-f641-4c6a-b10a-7a07ae51887e",
"author": "Gage Bass",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC5xGrxvuPXUam_zGHqZkMXklAxdt7FI58vsRnquu1AXZg-5Lk=s64-c-rp-mo-br100",
"rating": 5,
"text": "ExtraSpace Storage is a great place to store various items. The facility has always been up kept, and very clean. The store manager, Brittny, is more than welcoming. If any help is needed, she’s great. Highly recommended!",
"date": "2023-04-29T18:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gage, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are happy to hear how helpful and welcoming Birttny has been. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bd8e8f52-0333-4ed4-8438-f0a067516f57",
"author": "Chad Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbRXMDZO4dGzqiyWRba4o-Mn-YcgTGeIO78-qDVmnUJUyRQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "One of the cleanest facilities i’ve been to!! Brittany is one of the best managers i’ve dealt with, helpful is an understatement!",
"date": "2023-04-29T18:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chad. We're happy to hear Brittany has been helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c31cc3fa-5e44-4952-a903-564c5f60f07c",
"author": "Sage Brewer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4raFYs43EiADOK5ylBk257NaN92I663_KVgDu9ksoT_g7RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is good shape pretty clean, and the customer service was really good nice woman I definitely recommend!",
"date": "2023-04-29T18:15:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sage! Thank you so much for the positive review. We know our customers value clean facilities and great customer service so we do our best to provide that! If you ever need anything don't hesitate to call us at (757) 383-9471 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "fb732d93-ec5f-4c94-8d0e-0ae41b274f93",
"author": "Nicholas Baker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB9zW33jzRDDTyBM60VMXUex3ALXro1aynReVHdZ8BVgrrCZEC=s64-c-rp-mo-br100",
"rating": 5,
"text": "First glance the building look good. Great options on what building and extremely helpful service.",
"date": "2023-04-29T17:31:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Nicholas. We're glad our team was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2260a273-705f-4186-b8f6-8cc2727e1305",
"author": "Sean Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuv0-yglQWcRvIs7j-1xE7Ve8mkmOVWRDjmAhHNVamHd4ipw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came to extra space to perform some work and dealt with brittny she’s was Phenomenal to work with!",
"date": "2023-04-28T17:50:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Sean! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "feb68f90-3b4c-4042-afa3-22b70156d329",
"author": "Romello Cox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9LP9UGAuFzUmpzgV80dJGx_ONe5FSxNSO0tfAs0tZFuUUUODKAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Edith was very helpful with leasing my unit\n\nEdit 28APR2023\nI used extra space to have a safe place to store my belongings while deploying and it served its purpose well",
"date": "2023-04-28T17:04:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Romello. We're thrilled to know Edith was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4063ed77-dcef-43af-91c4-975bd267572e",
"author": "Slay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9MAPMCUaOtWlct5Ul-GKEKHsaRI5KiuNIxsx4Ty1r0JGBpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Came here to extra space storage and was met with a positive attitude and great customer service from brittny, the facility was clean and well organized. 10 out of 10 would recommend.",
"date": "2023-04-28T17:04:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Slay! Providing renters with clean and organized facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "241ffafd-cc83-483c-b81f-e8459b23027f",
"author": "Frank Villegas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdsRfkwbVTf2GIWN9gnyIwnsvl7MRUJVsiluuE-SjxmUaFDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service.\nClean facility.\nSpacious storage lockers",
"date": "2023-04-27T20:12:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Frank! Providing renters with clean and spacious facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "ea8171ca-6d8e-4e76-bd17-00dd68f3a663",
"author": "Arthur Bautista",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzPF2hGA5si4YUEfZOf63jnz95rH0JoVS9QtdSxYrjst3xHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "great helping and just wat i need",
"date": "2023-04-26T22:56:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Arthur, thank you for your review. We're glad our team was able to help! Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3049420-9571-4621-96a2-2acb08e122e0",
"author": "Danielle VanWormer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbPNGhaHRVLOUukbYD986QrjxZ9Shp2aaMG469VBnw5rk_8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s been many years since we needed a storage unit and I was truly shocked at the ease of Extra Space Storage’s process!! I secured the unit online, we were almost immediately given our entry information, showed up and the lock was on the door all ready for us to go!!! As I have gone back weekly they leave green stickers on the lock which lets me know they are actively checking and making sure our unit stays secure. We feel great about the storage company we chose and have/will continue to recommend to our friends and family!!",
"date": "2023-04-20T14:10:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic reviews, Danielle. We pride ourselves on providing the easiest storage experience in the industry and are glad to hear that we could provide that to you! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7b1229e0-3052-4b20-afc5-ce3741f7c1f6",
"author": "Marty R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLc_LSCJdjmf3Eit1DDvoLm0qG5aMutAUGu5nvgKc7aqZ4l3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-04T23:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marty! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39f2efc6-28d5-42f9-9985-5df10104e116",
"author": "jonathan williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRXgurzhGFglF9uVrcXsNama3pY1ugVA03DZ4rlLLswNrX_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reason for the 5 stars the manager Brittny at the Harper’s road location is awesome and very very nice and helpful.",
"date": "2023-03-20T20:02:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jonathan. We're glad Brittny was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2f8a8d5-89d7-4011-87cd-efff7d68e53f",
"author": "Breanne Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxgwiOHq13HcDShiu1k7FNRCEdou2czTNloJVu9dRfwX7m0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a member with Extra Space Storage since 2019 and have had nothing but the best experience with them!",
"date": "2023-02-10T19:36:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Breanne! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (757) 383-9471 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd9e4805-0516-4bec-988c-c13db68a5fab",
"author": "Jeff Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHypbmhDmb7b-3NJYS2V85LnpG4KgVoiinxa-OGCnHkwX5JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just want to say everything worked out great the younger girl at the desk I think Brittany super helpful and got what I needed and kind customer service wish more people were the same… thanks again",
"date": "2023-02-10T19:12:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jeff. We're glad Brittany could help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e5408eff-e386-4c33-8322-e6c4f6fa292a",
"author": "C Ed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3JZAoUU1Jc6TH_Ym33AJH01UFSKAHupAtkYQCSSWjnx6WCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The new manager is extremely helpful. She was able to solve my problem very easily.",
"date": "2023-02-03T21:08:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, C. We're glad our team was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d7199e3-3174-4077-bb28-35d313a79016",
"author": "R S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVH3Y-5H-CnVEsfzpM3WOquOWtjZhFkAldRwlNvKl64Iz_UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and friendly staff! Britney rocks!",
"date": "2023-02-02T23:03:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ryan. We're thrilled you had a positive experience renting with Britney. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55b2b835-6230-40b3-b99d-5435aa75a3d0",
"author": "Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGXCfS3MzjqPpv068kVO4KD91COv3hu1enBoaE9qhMzsSYRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far this company has had a very helpful customer service team. Efficient setup and explanation of their services",
"date": "2023-01-20T17:03:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tyler. We're glad our team has been helpful and customer service oriented! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c36d77d0-a44d-405a-b004-f006396e3822",
"author": "Kenny Joe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3t7OOew8c_czXK4D7sIdSiLZRkQVHzzuXvRtIusAB9iR03g=s64-c-rp-mo-br100",
"rating": 5,
"text": "1533 harper st\nWent there today the gentleman was so helpful very knowledgeable of his job , polite and sold me a spot I'd like to say he Is manager material, never met anyone to go above and beyond to fulfill the needs of a customer, can a district manager call me , this guy working is class A #1 thanks so much",
"date": "2023-01-19T19:48:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kenny! We work hard to meet the expectations of our customers, and we're happy to hear our manager was knowledgeable, and helpful! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c54b1fbe-e874-4175-83dc-05ce8b30bdc0",
"author": "Rahsaan Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0mmblzK7v9whlPO9AXHSsCAGObPJKChp-H1Ea8G5A0CWlJxuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall great storage facility it just sucks that the gate doesn’t open when you exit on a motorcycle other than that it’s perfect",
"date": "2023-01-13T03:51:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rahsaan. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "822cb11f-e102-481a-827f-8c2d72c6e50a",
"author": "Suzanne Welborn (Dr. Welborn)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCcuU3UEapaV7JJTMKq0F96h-XT7XLNCIaOK4aZqjDTiGLWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith is the local store manager at Harpers Rd. She assisted our family with moving to a unit that worked better for us. Very helpful and quite knowledgeable on all of our storage needs. Thank you Extra Space Storage for your business.",
"date": "2022-09-29T20:57:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Suzanne! We pride ourselves on having a friendly, accommodating staff and are so happy Edith was able to assist you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db54560a-c31a-4ed8-9a89-57ae670a1076",
"author": "Stuart Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2U1eJx7iH9o4uUxoti9I4CqeDuHybVQxdlnpdjsvwGnkIew=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was very helpful and made this a good experience",
"date": "2022-09-29T19:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the review, Stuart! We're so thrilled you have had a positive experience with Extra Space Storage. Call us at 888-storage whenever you need us!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fde0de8c-0f21-433d-8093-65c6cabce3af",
"author": "Victoria Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK04dZTe1PvC9SKveXP5fR1yqtZ348x7q8GkNqDxacLF_0mXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith was the employee that helped me. She was very helpful, friendly, and knew the answers to everything I asked.",
"date": "2022-09-26T17:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Victoria. Thank you for the review. We're so glad Edith could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e368de5e-eb3d-453c-951a-a350eddfec94",
"author": "Austin Heinen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5MKm88VSOKP35lX_yq27CjHhHuWmy4sjJebRUF0YfTzmy4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice employees",
"date": "2022-09-15T19:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Austin, thank you for your review. We're glad our team was nice. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cab88759-2951-4cd9-9daf-cabdf4271c29",
"author": "Hollis Caison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXa35lEcKL8z5KDTnIfACRHHbEay7KzhVFLF2zASLQQvx5m9Rc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and reasonable place to store your stuff",
"date": "2022-09-12T22:44:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Hollis. We're committed to being your go-to stop for all your local storage needs! Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bd9f137f-7a88-4b3c-a98e-742eadf2cd71",
"author": "DJ soundmello",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwgob_bf_7aOMaDRlfoU1yAeXv7GiJ___aK0ZNKNgLvJ2xfa5D=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2022-09-10T15:42:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dj! We're committed to providing excellent customer service. Feel free to reach out at any time at 888-storage!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "997d84fc-a469-4956-a432-29df5476445e",
"author": "Chester Eichenlaub",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX10dYH3EzgeYDFqESMYUWz94DTkhGT_NlBLN4p1JtwPgJAKFo8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-04T22:03:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Chester! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (757) 383-9471 if you ever need anything.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0eed0ea9-799b-429c-b826-30f0cea97966",
"author": "John Carlo Aseron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHVIm77VnqYmLFpCjsyQFA3pg8DyQ8Yq20GvdaYmZktrEuAw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-09-02T18:50:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, John. We're so thrilled you had a positive experience at Extra Space Storage.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad8ca281-3832-493b-8002-c0c1d7fbc974",
"author": "Charlie Thornton III",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1uqDrm9rIusqnbDHTVql31xPBQC-De4FIYNKU8V4K_B2nYT1ICA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always good to have a great place to store your things, and feel safe about doing so. It's hands down the best storage company period.",
"date": "2022-09-01T22:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Charlie ! Thanks for the positive review, it means a lot to our team. Please call (757) 383-9471 if you have any questions about your rental.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "3b2dc1e0-e439-4433-9855-0f2edecd3c1c",
"author": "Misty Grindle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-D3-1UEgAkERhIsLOav5axf9wgJ224uo3rVccRYMHWTG-=s64-c-rp-mo-br100",
"rating": 5,
"text": "The best storage facility around...very clean!! The lady that helped me was Edith, and she is amazing... Would most definitely recommend to anybody!!!",
"date": "2022-08-24T11:54:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Misty! We're glad Edith was amazing! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "2dc43397-9204-45eb-b83a-46df2bdbfd8e",
"author": "Deanna Pitts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_pZ40MClZi4ribYgYeKSLRQ5oPDC2LDnAGghIrNJCK_Oxnu8Ixw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-22T17:43:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Deanna. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ff35146-3888-49db-9304-ba237e536a6f",
"author": "Tamara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcjK5fi1zEYB68xv07fAYIcm2zjpNxPL0Jtq_RaXdxlSfSnxef=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady behind the counter named Edith, was amazing!! Great customer service!!",
"date": "2022-08-16T19:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tamara. Thank you for the review. We're so glad Edith could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49fc2211-ee88-470a-9ef7-65c285561b6a",
"author": "Mike Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEwFkSHgDhQ65z65aVh4N_kBBecCsacko8XqxNjRvjeuS69xo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith was great to work with.",
"date": "2022-08-05T21:45:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mike! We are glad you had a great experience with Edith. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "360e34f3-3089-40fa-97f8-8adf9cd609bb",
"author": "Bruce Salzman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAM9CPxU4Enisn3maVMVJg9-sBpEB2pDvcViLt0vPUrnY3yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-03T16:26:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Bruce. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "061db872-9cfa-4f8a-90ed-e887b6d53ad0",
"author": "Caleb D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIwWFgntaopfrkal1bIbMCg7IqV_A4_9MF2GKAHvnwrqyOmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place has a very friendly staff and was easy to get started and set up. Highly recommend if they have space available.\nUPDATE: had to reserve another space here. Edith is still as friendly as ever and made my experience painless. Thanks for making it easy every time.",
"date": "2022-08-01T21:17:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Cjdguy! We're glad Edith was friendly. We're so happy to hear we have your recommendation! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d5a29ef5-f624-4eac-a943-0ade36ec4f52",
"author": "Joc K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuWmyEfy-LcUJyZrW82A28ywVo6XSWkF_9HU8Vk05vJYEHrQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Edith was friendly, professional, and prompt. The office was booming with calls and activity, but she took the time to get me set up, answer all my questions, and gave excellent directions to boot! I appreciate her hard work and look forward to working with her as we utilize the storage unit!",
"date": "2022-08-01T15:15:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joc, thank you for your review. We're glad Edith was friendly, professional, and prompt. Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2fad5ae3-6c87-4adb-bf2e-8ac7c3cd4578",
"author": "Annemarie Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQeVZsBu4Iv6Pu8LR9aVd31BUpV8uoqE-vcmWGXrcGcxViSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-01T13:41:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Annemarie, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40a2ddec-0604-4a09-858c-b61b5385bea0",
"author": "Hotshot DIY",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh3jeKvmIw12inwXDfxS-Ow59UbNNo5RNkKxfV0337tI7yeio=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff and quick service!",
"date": "2022-07-29T16:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hotshot! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ffcf0f18-bbf1-4607-b2b3-1e7d8d0f4a44",
"author": "Susan Harwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFP_goK4HYTBT9zrAKtoFbSnY-Lic22EwCrEDNgSQtv9dl1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith and the staff are great they keep the common areas clean and free from debris, safe and secure.",
"date": "2022-07-29T15:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Susan, thank you for your review! We're so happy to hear that your experience with Edith and the cleanliness of the facility has been positive! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "44505625-1fd5-4c3d-bb4e-a3aa0f53181d",
"author": "Tiffany Salter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtz6nfpkYAswDrn-hCUnctt5KEC2cDnupLrEyA8t5NoKiytg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith Johnson is one of the best employees that I have ever met in my life she has fantastic customer service she is extremely sweet and goes above and beyond her job duties. She has a fresh breath of air and a blessing and I am grateful that I chose the storage unit place to be able to have met her in my life.",
"date": "2022-07-28T13:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Edith Johnson is great too! Thanks for the positive review, Tiffany. We're glad she has fantastic customer service, is extremely sweet, and goes above and beyond her job duties. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f29fcd63-dd96-45ca-89bb-34ebf07ab02a",
"author": "matthew burdick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpPp6OEILgwiiAN559Q6E82Q6vV6L8nJWV8lvZ2TQE3psgBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-23T17:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Matthew. Call us at (757) 383-9471 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a84434fa-c55d-4536-96a2-42e8a3dce36e",
"author": "justin sarach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwDGR-0uJRU1qa8omQX2SsciEvTwLFplIaHJlOv9oGNHPJubGz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith was fantastic made the whole process fun and enjoyable I feel safe keeping my stuff on her lot",
"date": "2022-07-21T22:14:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Justin! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "37d27678-3311-4243-9394-b0cf53ee84ff",
"author": "Calvin Garman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAKS2ojtgOJBzp8cUgj8vt7L-nSbAIagVx7JgwF7oKVvyl5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-21T14:28:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Calvin! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (757) 383-9471 if you ever need anything.",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dccf7df3-24d1-412c-b8be-81f8a767336f",
"author": "David Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0k9HnkLNCUpxSrcXfA6mSW3dVhTKu70jfxkYH6eiUtzRYig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith is always in a great mood and helpful",
"date": "2022-07-18T20:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the 5-star review! We're so happy Edith could help. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b5d1ce8-9252-49ea-a374-564b8e6ebe86",
"author": "Tavris Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGj2Bnd3cyZBrRSmzaMYZ3MJmxkoUsCbDjtn6r6RwhlT5XDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service! Timely responses. I am very pleased with the operation and staff!",
"date": "2022-07-11T19:56:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tavris. Thank you for the 5-star review! We're so happy we could help. We are always available at 888-storage to help!",
"replyDate": "2023-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d2cd6fe7-004c-4345-887d-7600c351674e",
"author": "Brock Larson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUUP5U8JEDMj1S8jxHCGdrY2S54kSMCheVjJame8z5NBd-Kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is nice but what’s makes it better is the staff. Edith always goes above and beyond to help me. I would strongly recommend them to anyone.",
"date": "2022-07-11T16:57:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Brock. Thank you for the review. We're so glad Edith could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "261396a1-8e22-4083-88ee-de4fc6eaf97c",
"author": "Mark Quigley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ1MGoCSm3Cg-0AWJvu1QDsPJsUgaq_dodJ4mTpyo88BaE_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Carol was so very kind and happy. She made the process easy and pleasant!",
"date": "2022-06-03T17:46:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, Thank you for taking the time to leave your review! We pride ourselves on having a kind, happy, and pleasant staff, so we are thrilled to hear that you had such a positive experience with Carol! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc4f09d1-c6a7-4efe-9e37-2380e3df9a98",
"author": "Bwtchd The Crazy Homemaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0dMXrW1NsFLcEMzZDIk8UCVt6zgL4fLqQBzAfLnvH8HikznLY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Carol was super helpful even stayed and didn't take her lunch break so I could get a space for my car!",
"date": "2022-05-26T14:20:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Bwtchd The Crazy. We're glad Carol was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "734ea998-554c-4a9d-8ef9-03f40c09b3cf",
"author": "steven qualls",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9tuMw7zeR72FioCq3JjeWJu2CKvM8x6r1UyOqu_gR3LfOZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-26T00:11:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Steven! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1dbb8f9-6c99-4924-bee4-1f523ff75923",
"author": "Monica Simons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTl62gL6_vYMnI4XptWszYYMf7GC9ZM_cW0_odQ8iTUv45Lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is clean, maintained and well managed. The staff is pleasant and provides excellent service.",
"date": "2022-05-24T21:37:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Monica! We work hard to provide our customers with clean and well-maintained facilities with pleasant and customer-oriented staff so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e0a18f1b-ab6d-4406-9432-6ccd26b85bb8",
"author": "Dontrell Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUaqbRkx-adEzSgxD1NDq2kRTmNidpHSpjvzD8DSbiRWpJCEOAfYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have a storage unit & a parking space for my toy hauler. I really enjoy this storage. Carol & Edith gives great customer service. The entire storage area is clean & well maintained. I will most definitely recommend to others.",
"date": "2022-05-20T17:55:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Dontrell! Providing renters with clean and well-kept facilities with customer-oriented staff is our top priority. We're glad Carol and Edith hit the mark for you. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "105d9738-a2ce-4046-bfaf-d06f735c1cac",
"author": "Mary Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwBGEnMBYAHUreiFjeQHzdM_i9JJmE5QXHlTxH7v1iq5pXNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I appreciate the friendliness and prompt response I received from Carol. It was a pleasure speaking with her and will refer any friends looking for storage to this Company",
"date": "2022-05-18T18:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mary. Thank you for the 5-star review! We're so happy Carol could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "1704025f-243d-440c-8e69-dfff45b0fa07",
"author": "Lisa Fuller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJT2V-6ZYjzPoJQL8BVo0_M5XO5J4vronR6_16u-hmJF0E9Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-17T22:00:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lisa. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c28bc121-42a3-45db-85c5-e01f3ab443c7",
"author": "Danielle Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUN-Ouzb9eAj9ROS40b5Quetj5xTiux87YObKLkpK2tZd7SOARDg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Office staff is amazing! knowledgeable of all units and what size would meet my needs. would recommend to anyone",
"date": "2022-05-17T18:49:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Danielle! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f8ace4c-1c8f-4ad7-8489-c4bb5fd1a802",
"author": "Crystal Shields",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRwV_df55hV2EyXAwCWWejSeN3Qv3uQ4DjopFnHlYUMHsupQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I didn’t realize until yesterday how difficult it was to find an RV storage space. I called Extra space storage after calling several other storage companies with no luck. The gentleman from the sales team found an available spot right down the street from me. About a half hour later Carol called me from the Harpers road location and made the rest of this ordeal very easy. The viewing and lease signing was a breeze with no hidden costs. They saved me a lot of trouble.",
"date": "2022-05-10T10:18:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Crystal! We're so happy to hear Carol was able to make your rental process a breeze! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ea8f96b9-6dfe-4a62-9f6d-35779bc1ad6b",
"author": "Jacob Saxton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK28gtu1h1arFO-Q752BwJbG42hMlYOjg8DxeESTmNoeNoEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The ladies extra space storage on harpers Road in Virginia Beach were very helpful and friendly. Definitely recommend",
"date": "2022-05-06T21:55:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jacob! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e1f9c21-172b-46a0-99bc-273f86cd6b2c",
"author": "Jonathan Bethea",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGTkkbAoMpzXrM40Yv5bvmP_Rbn73iNv1SeRa0lCDlE9CVOGlb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Carol went above and beybeyond to accommodate me and my needs as a customer. A++++++",
"date": "2022-04-28T18:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Jonathan. We're glad Carol went above and beyond to accommodate your storage needs! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "424ab5c0-af0d-4528-b92a-c31a2bf39317",
"author": "Spencer Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHHPXYiTfyobiALBypPkfRriUqaKh3akloGVnolbq1mXubjz4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith is amazing and deserves a raise",
"date": "2022-04-28T17:00:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Spencer! We work hard to meet the expectations of our customers, and we're happy to hear Edith hit the mark for you! Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fb8677f-4384-4901-a426-984d38c4333d",
"author": "charis Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5fgEkgBFGpMAmyBW0gbitoKT5k01JU2HmW9Ov0Qr5RFvtGc6D=s64-c-rp-mo-br100",
"rating": 5,
"text": "The Customwr Service Carol B, provided was exceptional. She was very knowledgeable and informative. Very nice Lady overall. The unit was very clean and so was the office.",
"date": "2022-04-26T18:57:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charis, Thank you for taking the time to leave your review! We pride ourselves on having an informative, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We are glad the cleanliness of our property met your expectations. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5a875805-f3ad-470c-9f23-458f3273689f",
"author": "Jammie Stauffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP4SkP2jbiL3DKqw5ybEP38tDEoqGJuNvE-Ciqd5a-L2jqoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-25T15:45:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jammie, thank you for your positive rating! Please stop by our office or call us at (757) 383-9471 if you have any questions.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7beee2b-9ee3-476d-a7c1-65468c244452",
"author": "Paramount Tree Services",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXSpcurTIsYGe-7g6oM40gKVOcHtmdKHb1Zdb-YTlfn-uTH7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful to work with very safe and secure place very reasonable cost it was perfect for our temporary job. Thank you everyone.",
"date": "2022-04-22T14:15:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Paramount Tree. Security is our top priority and we appreciate that you have trusted us with your belongings! We are so glad you are satisfied with your rental rate! Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "71979f91-f3be-489a-8d66-4da947c2ed21",
"author": "Nancy Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzhyFztm87YY1d1lr_DDKdi1tOFO1XK4HYwc0n9pNnNo5iAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at the Harpers location have always be kind, efficient, and helpful. Grounds are clean and well maintained.",
"date": "2022-04-20T15:53:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nancy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're always here to help at 888-storage.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "57c0cead-d75a-49a4-af9f-e7ccf8ada7fe",
"author": "Jaylynn Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7iTG8k5T853_1zsqjLYFyVvRtR8JuQutEITEgdKZXFNcgQjN6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-30T02:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jaylynn! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "845a2b60-fb80-43a6-84c6-6d191b11a14e",
"author": "David Brandt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjpPLwgei2A_SbCGINz-DpIRK9EjfFNcAc9KvVQNEi5D-_dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful folks. Carol was an absolute pleasure to work with.",
"date": "2022-03-25T19:50:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, Thank you for taking the time to leave your review! We pride ourselves on having a pleasant, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Carol! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d0462308-2166-46c2-a07d-9a479b6c31da",
"author": "Andrew Varish",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIFw3NlfhuGaOnrWf9IWxUSRcip67VX13DOO3Li7AUMBHJAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-25T15:06:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Andrew! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e1c2ba1-c677-4665-a043-f5378bff5bda",
"author": "Chaos Rising",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1DSt936OAzaecuKS4a4EMm7CW8fdjP7S8E_-ILrZC9y2pDKZx=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great staff.",
"date": "2022-03-25T03:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Rudolf ! Thanks for the positive review, it means a lot to our team. Please call (757) 383-9471 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "328a410f-9bf2-4ad7-8a9f-47ba1804c593",
"author": "Jennifer Baldwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7kr7Yf3f6UM9dA6AfT21YIJgsmtbeuctw5I4P8rtFtEj7eQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-24T17:09:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Jennifer! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9770a3d6-e6f5-4287-b9f1-67f033326fee",
"author": "Lynn Dzendzel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBatLhBWzkNrvsiyEM9NvOXb-JIBEmi-gUvYXIVvnHEpssHDbu3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love ESS!",
"date": "2022-03-23T23:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Lynn ! Thanks for the positive review, it means a lot to our team. Please call (757) 383-9471 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5163815b-7a2e-46bb-985d-aad8f06eff13",
"author": "anthony saraceno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs999NZQv2NxEppObO5RTiSZ-qUgrhAN0XJ_YwLNpjSmy8QLc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-22T17:11:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Anthony! Please stop by our office or call us at (757) 383-9471 if you have any questions.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe708093-9c3c-4a08-8bba-52eef50796c3",
"author": "Charles Grudenich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnLiOPh8TCLmbExmw2RRYuxqv74ZWbkgf43KsqoX3cR7MrIg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff has been friendly and very helpful at all times",
"date": "2022-03-21T18:11:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Charles! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a42ac799-51f7-47e5-a3e9-d7e7d0868a1f",
"author": "Sarah Wohlers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlwZIgbzUApRJyxpSRHhwqZDYFJpXVGBjrLUeu2EOus45WYkH9=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just got a space today. I had tried several places and everyone seemed filled up for rv/camper parking. Carol was the absolute best. She not only let me check out the possible spaces, but she also helped me park!! Glad to have found this option!",
"date": "2022-03-19T21:10:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sarah, we are so happy to hear that Carol could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "60dd1a6a-bb98-4a8d-b9a0-7dee905fe03c",
"author": "John Zirkle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL62UQKclW-d94TEPICLDTr_-ML-v8Vy6eRxzexQ1kST8-CbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Carol was so gracious and kind. Answered all our questions. Showed us the unit. Made us feel very comfortable renting from her.",
"date": "2022-03-19T20:53:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! We're happy Carol was able to provide a great rental experience. Please let us know if you need anything by emailing us at customerservice@extraspace.com!",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4124ada5-aa8f-472a-94d0-5af2667d335c",
"author": "Jason Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJCCmaWEHw6p_k89EBOU8rgflCWEFv7sv9LcauqOYeQi5gRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Edith did a great job of communicating the various policies of the unit. Getting registered and set up was a breeze.",
"date": "2022-02-17T19:43:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jason. Thank you for the review. We're so glad Edith could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "000aec05-1d92-4057-803c-860aa37278cc",
"author": "John Oldham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu77bqt3Sh-_co_dIyILsBvJMLBfcXQy1WeJTP8nuUCva_UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-29T18:06:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, John! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "492b1bec-71e9-4dc6-b674-04b95914c4ea",
"author": "Reuben Artis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKREPhAlVQfPV-MGBEpI04WVstrGCysLQmNdjnRC5FNugxOeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-25T21:00:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Reuben! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e916784d-3dbd-4e85-b299-0b2a67a20b6a",
"author": "Kendrick McKay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuuJSW9beAhughC8arJ57Z_5N4nEzSLNU_4vKQgck0RseyUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service is always great! I would recommend Extra storage to anyone. Thank you!",
"date": "2022-01-15T21:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Kendrick! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 383-9471 if you need anything.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10ba1193-1a4c-40fc-a2a2-97dca0a8b37e",
"author": "Rick Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr76itGiy6IXVs-kQG4oP2dCoWwPK1pRkxtOe3gI3ONmwWtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-31T18:17:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Rick. Call us at (757) 383-9471 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d93bd5c-d823-43b7-ad89-912b18be6c3e",
"author": "Pam Purdy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISu7Jac3PAiEs5WFDIlnmQhHER7HFwZ1PZnts0IXTKeZyLXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-31T15:36:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pam! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ff61b98-4e74-414d-b6af-c06c5dd3ba46",
"author": "Tavris Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK9wLFZVz6TO80RnxaLrNGesePKcwdRn3gmQPMKbQBXGQuOWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service! Appreciate the ladies at this location. Happy New Year!",
"date": "2021-12-29T16:16:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Tavris ! Thanks for the positive review, it means a lot to our team. Please call (757) 383-9471 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "12dfe376-fc2a-45a8-a746-68b61ced12fd",
"author": "Melissa Manfredi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5MaEDoPGBpwE2EtJJrR8qO2BFd5AJof-DdN3h_srhhuk0lfXC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-25T01:53:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Melissa! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c8d0e65f-e956-4e39-9264-a8c32a6d551a",
"author": "april clayton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW523E37Xe1bJ3jJ-dXVfNFEhFdymlot-JxPmaG92o-PfOTPqS8iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience!!",
"date": "2021-12-18T09:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi April, thanks so much for your review! We are thrilled to hear your experience was great. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2719ad4c-61ae-4f15-bbc3-a2c710d83b07",
"author": "Michelle Brumsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJ9DinX8X4ZHjtARSw1VKa8VZuaWY-A8RDVFUYo396gyre_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was phenomenal In helping me I would recommend this service and her to anyone and everyone",
"date": "2021-12-09T15:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words and recommendation, Michelle. We're glad our manager was able to help! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "444444c5-d9ec-4051-bdd3-ecca806044c2",
"author": "Joshua Busby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHsXDApswrQ09N4Cf637Bo0VSdFUTnBgEGhjvyRS_sgI9O1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've used these guys for over a year. Wonderful experience!!\nThe ladies in the office are always happy, smiling and Extremely helpful.\nIf you've forgotten anything packing wise, they have it all on sight.",
"date": "2021-12-08T00:49:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joshua, thank you for leaving us a review! We are so happy to hear your experience with our team has been a positive one and that they have been cheerful and helpful. We are thrilled to hear we helped eliminate stress from your moving process with our merchandise. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fcdd7baa-45a8-4071-8599-f0622bdc8d80",
"author": "Jason Enterline",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNk9IAeiNH1UrBLPvybkhE1ARFmNQNP-EnOGTSu3NsEtwQQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy, convenient access, friendly staff, no issues with security or access.",
"date": "2021-12-07T15:47:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings and are committed to being the most convenient, secure, and friendly storage solution in your neighborhood. Thanks for being a loyal customer, Jason! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1670048f-7e13-40c3-a54d-e89118d60a21",
"author": "Zach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIownfKAkM5XNMFW4bjegMsP5Pa9ThS2ik5sQAOQOAFGi8oYw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The indoor storage units are nice, the staff is friendly, but the exterior parking is just gravel and gets very muddy. Talked to them about this but seems to be no plan to fix.",
"date": "2021-12-01T04:29:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Zach!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (757) 383-9471 or stop by the facility!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "793fbe0e-c5f7-4910-833d-c333defacc91",
"author": "El Woodall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFHiKibgczGTtCRLpuIeRo_OKIXzQJVqFE08mzO2bDn4F3n-c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-28T23:23:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, El! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01698f6d-dfd3-4c3b-a7c4-ca2e2a17b0f5",
"author": "John Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUy1F2Try8Kz09xzRX1w0wrKGw0f-mgZF_3BwY17XW-RBR5g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location with excellent staff support. The hardest part of owning a camper is finding storage. Extra Space Storage was able to network with their many locations to find the perfect spot within my budget.",
"date": "2021-11-21T01:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks so much for the awesome review! We strive to accommodate all of our customers and are glad our team was able to get you into a space just right for your budget! Thank you for your kind words about our staff! We value you as a customer and are here to answer any of your storage questions. Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c336e70-37d2-46a3-8abb-cf1ea33ffc66",
"author": "Nancy Mcmanuels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbcpDrWkMhnQTz4eK0WAugL5ApImslhM2Wp2KiEy7QkuIXEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The folks in the office were always very helpful and friendly. Access to our space was easy and always available when we needed it. I would rent space from here again.",
"date": "2021-11-18T03:38:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nancy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (757) 383-9471 or stop by the facility!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "fb155bd0-c929-4214-bad0-fd1dfb2b552b",
"author": "Robin Moore Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGqibJSbpbK5QaPayR2Uxe48BsF6VhtjebTSrCvuHHD7daQ6c=s64-c-rp-mo-br100",
"rating": 5,
"text": "My time with extra space storage was good and they were very helpful",
"date": "2021-11-13T23:54:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robin. We're thrilled you had a positive experience at Extra Space Storage. Feel free to reach out at any time at 888-storage!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44b6e584-ac88-49ec-bddd-4889105fd4e6",
"author": "Frederick Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhwc8lr4qOTnVN9xFqFWnQB06EHFge2HyrxtOEe2QwCYC5sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-12T17:02:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frederick, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c52038b-d3de-4e23-a152-c6349231a600",
"author": "Colleen Dunning",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjFHAtMnoJg2CYESmCRWUbZ_fI_mI5-sg3X109mgn-zT3MlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the third time we have rented a storage unit at Extra Space on Harpers. We can’t say enough about them! Edith and Carol are so helpful in the front office, the units are immaculate and the climate control ALWAYS works. We can’t say the same for storage we’ve rented elsewhere! If we could nominate, they’d be the Best at the Beach!",
"date": "2021-11-05T21:17:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Colleen, thank you for your review. We're glad Edith and Carol are so helpful. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2f0a991d-e8e8-4514-a4b7-cfc5d8c5daf4",
"author": "Beau Oleson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLc8lpFfwHXawiz-nftS-lOBUHJp3_JkVI2oaTv3dD8McLHBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Oh my goodness, let’s start with the two lovely ladies up front, they are the most pleasant ladies there are. They helped me find a unit a few months ago and I feel obligated to go in the office and talk about how I’ve been and they’ve been and they always make my day. The storage itself has convenient access and is well kept! Highly recommend this location!",
"date": "2021-11-05T13:23:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Beau, thank you for recommending us. We're glad our team was pleasant and helped you find a unit a few months ago. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "5e7aeadb-3172-43bb-803d-be0ceaefb1b7",
"author": "Mary Downs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKihqOrUEf957SiBcO3MODSOZ2xk5kRN5_tHOxLB8c2qPzutw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-10-28T14:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mary! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0969f38-c098-4d60-a383-8d2ff475c90c",
"author": "Wendell Steele",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxEjgmOhyw2Bw--dOhwzrpBVxDz3GSx0AxVjLqRGMJa486hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very pleased with the company thus far.",
"date": "2021-09-27T19:36:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Wendell! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b50853ff-6438-4977-8274-0a1f369416dc",
"author": "Emma Micks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW53bIA1KUEi7u_dhC_RXh6uS1thpLm5ZPiStPWZs3xgvGh20sX=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you for your honesty and helping us with a unit.",
"date": "2021-09-01T22:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Emma ! Thanks for the positive review, it means a lot to our team. Please call (757) 383-9471 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccf58c58-cad5-4fcb-9580-3b22a0f9b265",
"author": "Greedy Girls Catering",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkiYh4NSYBrqh6dps4uDhK5ic26etYi-1Tvu3UD3K_XoP9Uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Carol's customer service is top notch. She had me all together and moved within 2 hrs of talking to her.. def impressed with the service there",
"date": "2021-08-31T17:56:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b75bbc2a-c5cd-4723-98e2-dd6d5e997661",
"author": "jay Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3Z6ruqSqKdfMqo4SqnvITsBCl5iVxBUzjNV6YCtied5OIVqoeJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place to rent a unit....Employees are great...",
"date": "2021-08-24T18:46:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Jay, thanks so much for the 5 stars! Give us a call if you need anything, please.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5256d463-16a4-413a-a862-e689cd6c3124",
"author": "Bill Board",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvQd0Tl4D5lr_N-PR8fCikUANSMzHl8eb-3E9uP7HgYZth7h98=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is great and always helpful…",
"date": "2021-08-19T21:30:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, thank you for the 5-star review!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1fa715e-046b-4e80-9ae5-bc7064d683c8",
"author": "Carmen Thompkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUD-wizcHxeMmhhIULu9e3WPliQUh-XuHatLwrQX701TVpXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Edith is so helpful with storage and is always so happy when I go into the office",
"date": "2021-08-08T23:40:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carmen. We're glad Edith was able to help! Our team is here to serve you, so give us a call at (757) 383-9471 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95fc2fe1-f260-4cf7-9c56-e9748d4c22f1",
"author": "Tatiana Pitts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1V9EJj1tdvv5jTz3WkfGOMDTHXysqZLY8wO7F20btpTPpXw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The staff at this location was so knowledgeable and nice when I called any asked about pricing! I will definitely be bringing my business to this location and telling everyone!",
"date": "2021-08-08T17:34:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tatiana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
}
]
}