{
"summary": {
"average": 4.9,
"total": 523,
"distribution": {
"1": 8,
"2": 0,
"3": 2,
"4": 16,
"5": 497
}
},
"reviews": [
{
"id": "126d7cc0-673d-4466-9cc0-662c5a5bc1e6",
"author": "Chelsea Fariss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQuqcg74k7zuu0Ik3uX79UMb1MUZoJXUTzU2Kr-Mg0wsL4s8Uy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy to get a unit, Todd was helpful!",
"date": "2026-06-29T15:48:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share this! Glad Todd made the process quick and easy for you, Chelsea.",
"replyDate": "2026-07-03T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a963c564-6296-49db-aee9-618e57f7f411",
"author": "Christine Rainer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwWgL33rCLXPKG7yYGRgc8e4GZ3LfabCdAD0fJoAGKjIzcog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Very knowledgeable and was able to get me into a unit quickly. Highly recommend",
"date": "2026-06-27T20:25:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Christine! Glad we got you into a unit quickly with knowledgeable service. We appreciate the recommendation!",
"replyDate": "2026-07-03T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eade7fca-0f4d-46d1-b6d6-ec19597bc435",
"author": "Maashu Cookiemonster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGFS2v4G1q48ZqxKFcvVBBtsvB3ryT6dSnyEnluOd3QNMj_4dR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd is awesome!",
"date": "2026-06-19T14:42:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Todd made such a great impression. We'll be sure to pass along your kind words, Maashu!",
"replyDate": "2026-06-26T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b782dc32-a5a9-4066-a5ab-45e40b31bd42",
"author": "Alejandra Salazar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxKBKhjzIFEg719atLDnhYQr3R0KH3wNxk7gb_2dxRXVy91eozgQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-17T17:03:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alejandra, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2026-06-19T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90256f69-4887-4105-9e4c-f8b9f900713e",
"author": "Megan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjPRP-Lv3ohWFsih_yt4z8Wh5nPDN3VYSM6r2JhSp2KZCU9OOI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service! Walked in and I was promptly helped, very kind and helpful!",
"date": "2026-06-10T17:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Megan, we are overjoyed to hear about your great experience! Thank you for recognizing our prompt, kind service.",
"replyDate": "2026-06-12T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "654da754-a967-4216-bc01-266fea6c4752",
"author": "Marlon Charity",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC0hN6lrjprPgkcyZmBiIrd69GJTTuBT0vDBM3oHgv8_dhYF4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Gentleman was very helpful and also he work with me and understand what I was coming from I'm going through a situation and he took the time out to understand where I was coming from he helped me save money God bless his heart",
"date": "2026-06-08T21:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear our team member understood your situation and helped you save money during a difficult time.",
"replyDate": "2026-06-10T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "84a3917c-aa21-4e3e-b19e-d878493486b1",
"author": "Santiago Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU29wkFPcmTGIoJKSoCUwPUdX2h_fo0NAG1j4fh5wiXY56OhY1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd,quintez great people out here",
"date": "2026-05-28T14:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Todd and Quintez provided great service to you, Santiago! Thank you for sharing your experience with us.",
"replyDate": "2026-06-10T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4e052db-d15a-4dc8-bad1-c9171fe5c1b9",
"author": "Bryan Mutter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCARF-U8vVWrWSmFgJuT2QFjoznR81TltWLZFB8V1Un_oPKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great!!! customer service",
"date": "2026-05-27T14:34:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bryan, we deeply cherish your feedback about our great customer service! Your positive experience means everything to us.",
"replyDate": "2026-06-10T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae68ace9-d708-4a05-966d-b55652d007ac",
"author": "Shannon Talley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpZl2-VO4yfe3T0Bt0l49PDi7f658nclj88e76YYWCryd4Ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-22T20:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Shannon! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-06-10T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cecb4b3-75a7-42b4-8e90-c7959adc6ae7",
"author": "Mary Catherine Raymond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfbn3n6a21N4hx8eNBLa3F9qSxQUI1IyX_Qx7eW54LWT_0CB5s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful and professional",
"date": "2026-05-21T18:23:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mary, for highlighting our team's helpful and professional service. We appreciate your positive feedback!",
"replyDate": "2026-06-10T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e83e417-bc97-46f5-ace9-1d02c116c321",
"author": "Green Family",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_rNLL6Qj8bgR1D34jG-y0SFsM-TuIwHXGZXvF5NS-ZiY5Yw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, well secured. The gentleman helping us Quintez H. was very informative, helpful & extremely nice. Thank you š",
"date": "2026-05-09T20:38:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience Green! Thank you for recognizing Quintez H.'s excellent service and our secure location.",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "144e2b31-9e51-4cec-a528-c1e78f0a7d02",
"author": "Jessica Khan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuUuGFDhfgfmcGkuQ66ktIKLA9slC-ZJGewDM8SPWGnprncBUqcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quintez was super helpful",
"date": "2026-05-09T18:31:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jessica, we are delighted to hear Quintez was super helpful! Thanks for recognizing our team's dedication to great service.",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6ee7a65-1a8f-45ca-8175-6360ee308fa4",
"author": "Victor Bashensky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLutIJh6RjhlDHHj9JWbwXLw2rmGTwXo_kY7WJ-ocpo2cwilA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best self storage in Midlothian, have had it off and on since 2005",
"date": "2026-05-06T21:20:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Victor, thanks for choosing us since 2005! Your loyalty and trust in our Midlothian location means everything to us.",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9876638d-1341-4846-92f1-2e49492025df",
"author": "kelly hoover",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ961YRfIRhcGCA86hTU7Z2s6tMDZULDmpToRLdlPaIXJaiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-04T18:21:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelly, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6121029a-13d0-4a33-a81c-09d9440be4b4",
"author": "Joe Kamer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS6etsRxafVY0-tIy1p61gGOkiOUVC1gtRVkq-gT-Djj-D=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd Close was very helpful in getting my leases on multiple units established and got me on my way quickly. He is always friendly and courteous in dealing with any issues. I would highly recommend this storage facility to anyone in need.",
"date": "2026-04-30T22:03:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Joe, for your wonderful feedback! Todd's helpfulness with multiple units and friendly service reflect our commitment to excellence.",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e31970d9-07a8-4ad3-859d-aadf4083e385",
"author": "Pow Poww",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMogDb4UHldQmH8tu5IQvIRjoqeTw552F2FzLxrH3hrRWUMQOZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was great and very helpful and informative",
"date": "2026-04-30T20:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Todd provided great, helpful, and informative service. Thank you for sharing your positive experience with us!",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f390b1c-c405-4bc4-ab1d-0ebdc6f78669",
"author": "Ben Zoghby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT749qR1_tdbMnXIpfpqdA3MrjK1V1wbdQyFl4Z8M0XtfKgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have excellent storage options, are moving company friendly, and even threw in a lock for free for my unit. Great security and amazing customer service",
"date": "2026-04-29T17:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience Ben! Thanks for highlighting our storage options, moving-friendly service, complimentary lock, security, and customer service.",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "95d919d2-207a-419b-9490-71324e651996",
"author": "Renee Dilligard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKECHlB0DMQ3jBBOOaRT3-l4H7NBkuS_zuazEIdW0vgGrUJSQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2026-04-28T21:07:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your rating means so much to us, Renee! Thank you for choosing Extra Space Storage. ",
"replyDate": "2026-05-10T01:28:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "008ba4dc-b13e-4457-903b-873f76d4c623",
"author": "Yaujara Zoueihed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJteZ4T6-HO6wpcfspowHEyV2AqVcXFb1WU11nTVHLckIUgRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-06T20:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Yaujara! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b779eeda-d761-4248-bd22-d5c88dfd2861",
"author": "Laura Floyd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsw4YcukoAN8dOu0mNDdVPu0KZR2GMI6xsDE9a0-iMR_g93Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-04T20:15:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Laura! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b2db26e-3010-4898-9dd8-54c76ccf5d95",
"author": "Braeden Logiodice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoOeCwg4CRQQJJIfZUo9PoIvfwwksninjxicAeksmD-ZBh_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-30T19:01:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Braeden! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae7c828c-a5c8-491d-ac6f-9c8643ed102b",
"author": "Silver Silcock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLq4rSSEDi1AXnjQOTPCVRaD9H_3nc4njCtwDN6plRCMOn9iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-30T16:04:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Silver. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1db6328-c852-4da4-9d31-c3d6ba8bd48e",
"author": "Marius Vilimas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwEYuovsNQLY1aJ7sWcqIhYLrC-L5ljnZZ3ZiMMFmDvJdQtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-30T13:51:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback, Marius!",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8b68f39-5ce6-40e0-b6bb-1e804e3e2153",
"author": "Daniela Zoueihed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyJCSbXrDE4Qd1KbFCr5xm94qhZ0iTm6vhtkEAoykrhJxCvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience, very good service, very pleased, thank you very much, excellent attention",
"date": "2026-03-27T20:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your wonderful experience and excellent service. Thank you for choosing Extra Space Storage, Daniela.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7743f3c0-0e56-4e68-9e5b-cc2a43dd1685",
"author": "Lamon Rock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViUr0A1W9Q1ETzRpOtlLxJfCDaI8BKMCu8qbaR_qeFFLkYA1O6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service is great, and the online setup was quick and easy.",
"date": "2026-03-26T17:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Lamon! We're delighted you found our customer service great and our online setup quick and easy.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aacb047d-8603-47a9-814b-46085d7ebd4a",
"author": "Wayne Gilbert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-SiQdZpJbRBuPA9pZwYt2c3yqObiWCE_Wow9ApDejNupDkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Clean facilities.",
"date": "2026-03-24T14:14:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about our customer service and clean facilities! Thank you for your review, Wayne. ",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "153da2d2-c309-49c0-80ad-4eeb2c59a2d3",
"author": "Dylan Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUrPJJwpC3ShDQlLKi5jywoqlheDtCcbiH0J3js60igxh-4_o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-24T14:02:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Dylan! We are here for you if you need anything.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a4ecb20-181a-4aa3-a50d-1df4b022bf51",
"author": "Kevin Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg8SxJdeijZUFt_cAKxT5YC2CP0fKssr_ZmdkEMqUlG-6pjdlT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-18T14:57:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-04-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89e35726-fc33-4aff-8732-e15118db12aa",
"author": "Becky Lynn Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP8BHNJy6yJevi64a3mjcbTcs5lZCWmZeq5N7onrLCPZN33lOs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good experience signing up for rental unit.",
"date": "2026-02-23T15:03:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your good experience signing up for a rental unit. Thank you for your feedback.",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfd5768b-2662-458b-803a-60936631572d",
"author": "m",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf97Urc--3A-oqlSlKagNHnuqz5FoQDl6eJh_rlw8rcdOI-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quintez Harrison (Assistant Store Manager) was a pleasure to work with and valued my experience moving into my storage unit. Outstanding customer service that helped my moving run smoothly as possible! Thank you for all of your hard work & dedication to the company.",
"date": "2026-02-19T18:30:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Quintez's outstanding customer service! We're delighted he made your move into your storage unit run smoothly. Feedback like yours means the world to our dedicated team members and us.",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2e7cb0e8-1f21-40fe-8d53-d025eb861dd7",
"author": "William Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZCTs4g87UMvOfLdgRdrZJzSHtk93woVV0yepVjhr923E5lQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quintez was extremely helpful and made the registration experience a pleasure! Great asset to have.",
"date": "2026-02-19T17:46:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback about Quintez! We're thrilled he made your registration experience so positive.",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d7aa2707-7b46-4137-bae3-1adca540ea72",
"author": "Michael Kinton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7nN-kJiTDC6BT8PWWymHeKh5XLTz7cjZY4VerHs0v_IFXDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-18T16:07:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Michael! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "517d6783-72d9-430d-8939-502ea9479b41",
"author": "B W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf7tWY5K-oQAIErcyxxCtOUzSrDAAd-cUbzk-pKOKrmeyM1g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and affordable. Todd is great.",
"date": "2026-02-16T22:14:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are glad to hear that Todd provided quick and affordable service.",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "dc5a2883-f653-4a27-b092-162cc133bb14",
"author": "Jeffery Close",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgVYSWPK8K7fXz3h0hoWDqZZQ8VctyPkJSE47lIQZrddp3CRWnLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My friend had a great experience! Thanks a million!",
"date": "2026-02-16T15:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is incredibly valuable. Thank you for sharing your friend's great experience at Extra Space Storage!",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9a48756-8706-4df5-8e7c-e406e263b55d",
"author": "Greers Renterprize",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHstamhIRQHnkzSo5nj7BeyHj2s951Rx7vMDWC6fB5lxMiUpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Very good people at the counter",
"date": "2026-02-10T20:18:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback. Thank you for sharing your experience with us.",
"replyDate": "2026-03-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4337b7ed-0dc4-401b-8024-06cfa278ceb1",
"author": "Adam Cheshier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmSkRxSo8y6EFCPfOOs7wVdfYswNtp0PeFUpgsGsfA43lVBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-09T17:29:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Adam! We are here for you if you need anything.",
"replyDate": "2026-02-10T01:28:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16a65b7b-7862-4f88-bb39-133329ae0dc7",
"author": "Valerie Doebler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCyhveMuHKdveTwa5YRwICdgzklLxP-WhPKP0Vd_0Mz3F60g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thoughtful, helpful, knowledgeable, whatās not to like Shannon walked me through the process and took me to my storage unit. She made a difficult job easier.",
"date": "2026-02-09T15:43:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Valerie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-10T01:28:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee8c8852-d68f-4c17-b46b-69fb1370846a",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjSFlHTMLawAjODRjIsKeKCXVlBo3JkbVB7Z8Q88Ov5quaqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was very helpful in helping me get a storage unit! Itās affordable and very convenient!!!",
"date": "2026-02-06T16:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Todd at Extra Space Storage! Thank you for the great rating, Chris. ",
"replyDate": "2026-02-10T01:28:16.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0b3ba7a9-02bf-4212-bb1c-e5925ffbe444",
"author": "MoldofDeath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRfj7L05WYOv1swyAyrxhTn8OslWTFY8qx2R4SC4PUU3rmYQMc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very affordable, employees were extremely helpful!!!\nWould recommend to anyone who ever needed a storage unit",
"date": "2026-02-06T15:53:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with our storage facility. Thank you for your kind words, MoldofDeath.",
"replyDate": "2026-02-10T01:28:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "fe2bc725-6db9-432c-b671-93e7b027a83f",
"author": "jonathan fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy5vRNzdwgSUUhNzQDM0LpV72vzORU8gj2o4udTJIpY9BWyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was so helpful with all my needs from both gentlemen at the front desk to the lady I spoke with that managed this location . I would recommend this facility great customer service. šš",
"date": "2026-02-01T05:44:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words. We are delighted to hear about your positive experience at Extra Space Storage.",
"replyDate": "2026-02-10T01:28:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f446d38c-268e-4b99-8542-d55901fc9205",
"author": "Ernest Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9YJ_K4vEboXsZDOboWPLcge6lpNnuOxTzDXzESEj5cotBhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-23T18:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ernest! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6daab45e-0823-4177-b472-e82deedda7e1",
"author": "Dylan Harket",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRkUAMETw_R079ZPkrBDGdn29I_u5hemb8utpWdpBsQzIBXzbB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2026-01-19T20:08:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our customer service! Your feedback helps us continue providing great experiences.",
"replyDate": "2026-02-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a0ca59f-a0d1-44dc-b1ff-f0fb813fdeab",
"author": "Joe IV",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB9pZ09v-FZtdmfpBI2F3LIgsi2AulAePpmZW6OT6C2w7AHyOV=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a very positive interaction with Todd, the manager. He was friendly and very helpful in solving a small problem that was not the facilities fault very quickly. This is the 5th or 6th unit I have rented here since 2015 or so.\nIt is under new ownership since my last rental and is as clean, accessible, and friendly as I remembered it being.",
"date": "2026-01-12T15:28:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Todd, our manager. Thank you for your continued support over the years!",
"replyDate": "2026-02-10T01:28:50.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "30104fbc-29bb-45a7-aab0-3559583e074b",
"author": "Jennifer Weeks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8ce00HP6rkjZRTSBz-JcWtOz_Re0rZX0aO11XSAJKyCkpToFr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-09T19:12:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jennifer! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbc982c6-f705-4323-959e-019f879e4063",
"author": "Shakeena Unique",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbiLqjOVHUjXUDwGTtnsai2knPz8f2yf9ZHP8HoXHFwVWhS5mZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Process was very fast. There was options to choose from this is my second unit with extra space storage. Todd and Will was very helpful I recommend extra space storage all the time",
"date": "2026-01-09T15:45:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing us twice! Glad Todd and Will made your process fast with great options.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "251e5e55-386f-4a3e-835c-dc2fad5d80ff",
"author": "Marissa Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVldt_EczmZfH2FeoceN7dAsq7b26dV4BFCvV7s1fjaLyn6UMEf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-26T22:13:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Marissa! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11cbcf35-f95a-4dfc-b80b-1fef4e1bd916",
"author": "King Marquel Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWsV8e17Oi669lPThfdFy9hAfZrgkLoi1E7wyLyhykXzyPDG5T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was excellent stayed past the time of closing to help me out!!",
"date": "2025-12-24T17:44:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience! Todd's dedication to help beyond closing time reflects our commitment to excellent service.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c194504-bbdc-4c3e-8581-92834498fedd",
"author": "Janeka Hairston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUE5rSLkJWW5NwkCy1H4NYC271kbef3QCTxZeHjXxeZT13GvJWpbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-12-24T08:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Janeka! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "181c2f8a-68a7-4fad-be1b-4664b4ea2898",
"author": "Jason Popp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKOr-8PFpPXIf-nb-chz2S08X-WaZb_EE-7hIjeLEyQoTkNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-22T15:10:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jason. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59ef2535-1229-4658-83e2-b2f1f0d70eb8",
"author": "Carrie Spease",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnzokEGFwRRVtLfDGxSpntmWWjsEkJTN4AYpxm2aLoA2wcqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quintez was very knowledgeable and helpful with getting us a unit. Great customer service.",
"date": "2025-12-20T19:41:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recognizing Quintez's knowledge and helpfulness. We're glad he provided great customer service for your unit needs.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed35dcc7-0147-4bdd-96bd-1a3cc5248739",
"author": "Martha Card",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfo_QPOBTedF-_qybHnVy-EpdEh71PaQGDkdhbEw7IpZGrKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.",
"date": "2025-12-19T16:54:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We appreciate your kind words about our customer service.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17cd3c35-bcd8-47cb-bdb2-191294e93c30",
"author": "Dawn Copland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcTZl8qREWyttinu3_ljWxdZ5yFGy5w5AlAxT_u_WIULvHqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy in, easy out - great staff!!",
"date": "2025-12-19T16:50:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad you feel good about storing with us. ",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ca790375-a045-44cd-9155-bacaa11aa6a8",
"author": "Marty McDaniels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITOeVExMxSSg4u4HQESiyxBIdIPCmT0SGMuMKZkQ0PZYUzzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store!",
"date": "2025-12-11T01:00:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We're glad you had a great storage experience with us.",
"replyDate": "2026-01-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "047dffa8-ced8-44ea-8c94-cd10cf06899d",
"author": "Bradley Ball",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRUzxEI7Q_oE0Ttctxzou3HabyiF7kBDqLvigKWq61xl8oyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Store manager is very helpful!",
"date": "2025-12-05T22:15:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything! Thrilled our store manager provided excellent service. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-12-10T01:28:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de00c785-1485-43d1-addd-1b0b8d1a5737",
"author": "John Vanis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9akYXFDiBNjt8c8XziBKow4HXFGbmrt8JFUF3pukNpPiauCdE=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend Quintez at Extra Space Storage Midlothian if youāre in of storage space. Canāt say enough great things - 5 stars.",
"date": "2025-11-25T22:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Quintez at Extra Space Storage Midlothian. Thank you for your recommendation!",
"replyDate": "2025-12-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81a17857-537f-46a0-b8a8-7797e8f732ed",
"author": "Stephanie Rynas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgVQ9NmoRggvy95isC76mhvrt5-DStQdfEUo-1dAMTKH_axw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility, nice people, efficient policies, and practices.",
"date": "2025-11-22T22:17:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you appreciate our clean facility and efficient practices. Thank you for the wonderful feedback!",
"replyDate": "2025-12-10T01:28:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "71a8408d-e8af-4cf6-8ad9-b882bc91230b",
"author": "Nigel Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7xKX4IwYWWi81Mgi8kF4Xd0pp6Udk1oZghEg7IcxhY9RI2gmo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-11-20T07:37:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nigel, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-12-10T01:28:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "284b79fc-4bcf-493e-927b-c02fbea5b79e",
"author": "Sheila Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6nlHndf2iAsUL8hg2janfiA5EzNH69HxdjobS_IPoyV1U=s64-c-rp-mo-br100",
"rating": 4,
"text": "Always pleasant and helpful service. Very clean. Only complaint is the rising rate. Started off cheap and became expensive fast.",
"date": "2025-11-19T15:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Sheila! Thank you for choosing Extra Space Storage and please let us know if you have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:28:50.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e1a41c06-40bd-48f7-ae52-5187a28e17dd",
"author": "ed Shay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLBITH0lfeMoAuy8pdG7UchFJh5xgdZ5iHg5B5tFWd1nQ-Fw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-19T14:53:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Ed! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a79a2cf7-aa42-43d1-8f76-21b4722921ee",
"author": "Lisa J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4ylEXMCtuLKUlCeak7nLk1MM3epDp1N1HlPTBc-ql3ZQKFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience with Quintez!",
"date": "2025-11-08T18:34:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your wonderful experience with Quintez! Thank you for sharing your positive feedback.",
"replyDate": "2025-11-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba7d52f6-8836-4741-89b5-54e3bb2a3f08",
"author": "Len Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGZgdfF-mA_VbKmjTFhDvSiMtOMqVql26HxUE8QJ-sKiAIzd4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Yodd did a great job.",
"date": "2025-10-31T18:56:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback. We're glad Yodd provided great service for your storage needs.",
"replyDate": "2025-11-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38aabf3f-373a-40e4-9501-59c84385bf7c",
"author": "Dylan Kinney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCXOF5JlpFXOseQK93koYuSp4ph0H5-tFcjSjLiNERt_T_dVox=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-10-20T18:07:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dylan, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-11-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5042f87b-f0be-4ff9-95ff-9f185cd9aab6",
"author": "Joey Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD9c-4KVlY8dK46G29RYSiCzJxlWAYhilXsxcofKAqJfUaEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience, i was in a time crunch and Todd helped me quickly and efficiently, nice safe and clean location convenient to midlothian",
"date": "2025-10-17T17:10:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're glad Todd helped you efficiently during your time crunch at our clean, convenient location.",
"replyDate": "2025-11-10T01:29:11.000Z",
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
"id": "dd99cc17-ed22-4287-b268-87a47fed8913",
"author": "Bruce Hunroe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDbBsp8RtShW94mXGQICH8cZ7wkkmW2ssgjR26SfVXDQBEJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful!",
"date": "2025-10-15T19:40:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our team helpful! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-11-10T01:29:11.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "bdda796d-490b-4b7c-b7a0-5dde601d8d0d",
"author": "David āCudaā Siefring",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7W7ZWftoWCOFtE1Opntf_P28cecXjyLufC8furWANqO5I9J3H=s64-c-rp-mo-br100",
"rating": 5,
"text": "15 out of 10 stars! I had a long week at work and Mo behind the counter was fantastic! Really patient, and definitely understanding š give that lady a raise!",
"date": "2025-10-04T16:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Mo was fantastic and patient! We'll make sure she knows about your kind words.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88f672ed-21a4-4d88-b14e-d47b4848039d",
"author": "Silver Shots",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWIGW-yBgJAE8WJmqgFlOsTBZO7oxFuke14dLCEp9DnZ-axupkMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "No issues. Would recommend",
"date": "2025-10-03T21:41:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you had no issues and would recommend us! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1d98070-75f2-4a49-b220-2f3190a4e8c8",
"author": "Darryl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaEiWjO635yfEzj8DrgUDketegTCBrou9Bxb65yZaT5_qGwjpO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and a great price",
"date": "2025-10-02T16:13:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback, Darryl! So glad you found us easy and affordable.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "64987890-6363-4922-a295-786b17da6e45",
"author": "Christopher Duane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlv9Iei0Oeu0LexKQWoftkGiZ7VLUK4STHHiQPfIlgBJrk790=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store!! Highly recommend!!",
"date": "2025-10-01T14:58:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you recommend us! Thanks for choosing Extra Space Storage for your storage needs!",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34e522b4-d7b8-4d54-a7d5-3f46941c72c4",
"author": "fill c",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiZifMN56inc4GRMf1hkxKG5t5iudRuIRfY6YYCTv7H_33LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-23T20:17:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Fill! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f676c0f-d14f-4fd2-9b22-e0803d5217ad",
"author": "Allison Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKv6CMiVhAQ_QJ8QnOERvx2mEA15HkXmCxBnELfG5Tb48iDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-23T17:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Allison. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d70e5f2-c798-4a4e-a36c-49ebe2cf66c5",
"author": "James Mcclary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_2o41Ne1QrcC35D5h-TdYuo3Bvrn3o9IebyluwnFK2jKL9sxI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-23T13:56:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating James! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b9a5c8e-3289-4bc5-b1d3-28cacec895fb",
"author": "Megan Ashby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUL0AOGgoxnNabqL4KMVoq9ar0zwstHzQEFQMtKiq8RykxYCzo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional gentleman at the front desk who helped me inside to give a quote to clean (scrub) the floors.",
"date": "2025-09-21T21:43:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with our professional staff. Thank you for your feedback.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c9dfdcd0-b2f2-4520-97ef-36f174dd9907",
"author": "Eddie Fieldhouse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsPqTLTzP-8N-F51M9LHguMHJKV2tj0Fj4Zf1T3r281up_Ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an excellent experience at Extra Space Storage thanks to Assistant Store Manager Quintez Harrison. From the moment I arrived, Quintez went above and beyond to make sure I had everything I needed. He walked me through the process with professionalism and patience, set me up with the right lock, and made sure I felt completely comfortable with my storage unit. His friendly attitude and clear communication turned what could have been a stressful task into an easy and positive experience. Itās rare to meet someone who truly takes pride in helping customers, but Quintez absolutely does. If youāre considering storage, I highly recommend this locationāask for Quintez, heāll take great care of you!",
"date": "2025-09-20T21:35:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Quintez made your storage experience easy and positive. We appreciate you recommending our location!",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b6d0663a-da94-444f-96c1-98d82cd1db86",
"author": "Karen Quigley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm5QR8DCKxTAgB6T4j02_jtN0Psqh0b9Tq2hQpdVyJAK0ODQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-20T20:58:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Karen. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dafa84b0-4a07-4ce2-b192-eef500c30fc3",
"author": "Ryan Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtmfcSEG8Yo4tX3uRDpiqvyaw0wsoVBgT_px45A1fFwtHMzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-15T17:20:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Ryan! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecda3dc6-5cd5-4c17-91d9-9a64bdc5b9e6",
"author": "Schyler Landrum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi4E9aA2BYJF8Od5JjVChLRQTcNBbpMlxXn1atKm6vCMKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have personally dealt with Todd and both Quintez who both have done soooo much for me and my family when it comes to storage! I have spoken with Todd about small issues and he solved them that day and held his word and Quintez is a ROCKSTAR! Took me and my 4 year old on a tour of the units that I wanted to see and did everything in his power to make sure the experience and needs were met to highest standard! Highly recommend this specific extra space storage over all other locations!",
"date": "2025-09-13T16:05:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Todd and Quintez provided amazing service for your family! Thanks for recommending our location!",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "36f8826c-2acb-4d5c-995e-4cf744c9e3e9",
"author": "Mark Wolfe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuEDUEwgI0iRTiEndQLWPJS1yz9jjO3AYXMOi4hIGVJPcOl4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was very helpful. Everything went smoothly.",
"date": "2025-09-12T20:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Todd was helpful and everything went smoothly for you, Mark!",
"replyDate": "2025-10-10T01:29:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ee97c20-7749-45ec-a59f-a9dc47ad4567",
"author": "William Grahek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpI_0iRI3jG1KqA_bvsEsg4i32bCFDdMYTgpLsfeLOEtiG9_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Can't say enough good things about Todd at extra space storage. He is extremely helpful.",
"date": "2025-09-09T01:05:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your kind words about Todd! We're thrilled he provided such helpful service at Extra Space Storage.",
"replyDate": "2025-09-10T01:29:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9e46654-3379-4599-9cef-c824c6d07490",
"author": "Tahir James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCEnWlS3lP3JksEUvhTKlY3RJNybf9-mUpOIBBT7dvl4bIaFfI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd, Manager, has been a pleasure to work with every interaction has been consistently positive.",
"date": "2025-09-05T21:41:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you! So glad Todd has made every interaction positive. We appreciate your kind words about our team.",
"replyDate": "2025-09-10T01:30:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec752340-ca73-4cc1-9275-203dd88dd4cf",
"author": "Sam Alburn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8eT5ygTjGA_p2U8Um9_kHWklfNeRjGjN5d_QfMQss9BKr_0Km=s64-c-rp-mo-br100",
"rating": 5,
"text": "Special shoutout to the EXTRA STORAGE location off Huguenot in Richmond VA- they were a life saver for me honestly during a really difficult time (2024-2025) Life's been extremely difficult as I had to move from VA---> MN. They were kind, courteous, understanding and beyond patient and pretty affordable. I highly recommend them to anyone needing space to store any of their personal items, they're kept safe and you are their priority at Extra Storage Space. As my chapter has now come to an end I am very excited for everyone else who utilizes them in future!",
"date": "2025-08-26T13:50:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "aac5c5d8-20b3-4cf1-8ddf-33fd32afecb8",
"author": "Elizabeth Pedersen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj3FNld5pBOU_dt_lluu7fYFY866S4loE-UpvuO40rzZsGbfk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy set up\nStaff was really helpful!",
"date": "2025-08-18T21:39:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your easy setup! Thanks for recognizing our helpful staff.",
"replyDate": "2025-09-10T01:30:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1d6b8b9-2d90-4a76-af4c-1e038da875c4",
"author": "Sandi morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKopJ0VubWOr6kgOMcVLFNtu5rMsj6sZigkxEXjDOUGt2_n5Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Switching out to a larger unit at the end of the monthā it went seamlessly!",
"date": "2025-08-18T20:16:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share! So glad your unit switch went seamlessly. We appreciate you choosing Extra Space Storage!",
"replyDate": "2025-09-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec8f71d3-a25d-486f-9f13-51002f908a91",
"author": "Troy Patton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV36G7fw6x_CcbS0nZY1k9aN0dnMoWsYpUCF7Q4ZjzNmbdJ0AOg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful and informative, Shannon helped me at the front deak, got the app downloaded and set up, quickly! Highly recommended!",
"date": "2025-07-22T15:32:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Shannon provided such helpful service! Thanks for recommending us and for the kind words about our app setup.",
"replyDate": "2025-08-10T01:30:47.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "93e3bd4b-a54c-471a-b88b-5d693ac25ffc",
"author": "Jacquilyn Delp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI8-NfuD28T9EECps1V--kOGFBJHCHuJ_B36quPiqrQW_l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place! Clean, organized. Staff is soooo nice and helpful",
"date": "2025-06-27T19:55:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are thrilled to hear about your positive experience at Extra Space Storage.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "66f3780d-6478-4337-85dd-ed3dcbd1ec93",
"author": "Valerie Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhEKg4nqmddlc1LmzbhNF8Uh4lIsEbcDYS2GjCG87WHWRqDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-18T18:45:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Valerie, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df07dd15-7b3e-4242-bab2-b3ecb7c10dfd",
"author": "Kent Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLuvcMfw4eVjzyxpG6ThLtfDQYsXTNXxd8w6DXrDirLAh2Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-18T17:05:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Kent! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a3d97b3-3b3e-4def-9ab5-5997938637fa",
"author": "Matt H.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIldcvBzEqG1ljxBESM_am8S2eM5WKnQtMp6ICLdjC-1OBUrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff, weāve had a great experience at Extra Space. Thanks!",
"date": "2025-06-16T13:43:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with our helpful staff! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a67db80-a3b7-4a15-8564-843363510b98",
"author": "Tonya Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUUQo6TXad3p9MVZ-DQsb3iv6h4IZJffl6fASX6uKJd-GBUAmgog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-14T18:34:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Tonya! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48000591-3454-4939-9d3b-87f4a706e37a",
"author": "Jennifer Doll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjValQrAxQILDMiDIduVXQ82URiLU1GTEbsLmKqIEgBBYIv1nxjs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was great with setting up a new storage unit. Told us up front the one we had reserved the a/c was broken and wasn't sure if it was going to fixed by the time we needed it. Showed us another unit and was willimg to work with us with pricing.",
"date": "2025-06-14T16:21:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience setting up your storage unit! Thanks for appreciating our transparency and flexible pricing.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "59374cd0-c7d3-4420-9f87-80130a059c5c",
"author": "Ruben Alarcon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt4GdzBcJ3IbPjIn_MfRNRBkf9Dy6NuxjLSYYA9f7Agu7I5pUM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-06T17:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Ruben! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "012e255a-ffcc-4664-a5c5-da4bcc4e8f9f",
"author": "Andrew Welker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfLh3-79BzhRmJEykJElhw5PsGXJcn5I7W71uI2hy-9F_UwzdggA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Todd hooked me up with a great rate",
"date": "2025-06-06T16:18:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Todd provided excellent service and secured a great rate for your storage needs.",
"replyDate": "2025-07-10T01:30:47.000Z",
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],
"sentiment": "positive"
},
{
"id": "9670da00-5da3-470a-8df4-68b76a994b95",
"author": "Carl Vaughan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn_w_xQaIBKVe6Br_JMHPQoWgSfXGN3EI4gw4wqNR7w8B-LJOX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-02T21:46:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Carl. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6abe1b1e-bce6-4d85-a5d9-17b80e129163",
"author": "David Musick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVTJc4AlCWtx1W9QXG-ZGWj56LhKaMnStj2Al02xnkkYIgpEU-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was very and kind.",
"date": "2025-06-02T14:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Todd provided kind service. Thank you for recognizing our team member's commitment to excellent customer care.",
"replyDate": "2025-07-10T01:30:47.000Z",
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"sentiment": "positive"
},
{
"id": "5c3c6590-7937-4dbf-8b2e-50f3639ce438",
"author": "Margaret Schnetzka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo9pELuTa6ZcvYhEGsakLbsyoZamwLowgyz6mz4KIW9dnIvQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Employees were very friendly and the place was clean. Only wish they would have told me the units were on the second floor ahead of time.",
"date": "2025-05-30T16:27:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about our friendly staff and clean facility. Thank you for the feedback about unit locations - we strive to improve our communication.",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [
"cleanliness",
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],
"sentiment": "positive"
},
{
"id": "10e55a7c-1be0-4344-9b93-3d20afb708d2",
"author": "Jojo M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_b45OHoix-upE_WBmhcdFYs8On0fyqbdenNUxanymkRIV5Xjz=s64-c-rp-mo-br100",
"rating": 4,
"text": "Accidentally got 2 units online, but the gentleman at the front desk fixed it easily for me. Get front desk staff",
"date": "2025-05-28T19:04:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our front desk staff provided excellent service. Thank you for highlighting their helpful assistance in resolving your unit situation.",
"replyDate": "2025-07-10T01:30:47.000Z",
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],
"sentiment": "positive"
},
{
"id": "ceae8c19-c3e0-49a9-a96b-74fb6d552200",
"author": "Natikca Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPKFsbXCby2MOmOIWlEcdPXY8lv0WHDfMaFCRkrBrn3-swFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-23T15:37:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natikca, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T01:30:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31629401-6932-412a-9701-7697c5af657a",
"author": "Steve Winston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4p4HUNhhvqjKYp-q4RmV3XU2hZTw03MfanPG_FrbSkQSqSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Super helpful. Made me feel like all my belongings will be safe and secure. Thank you!",
"date": "2025-05-20T17:32:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience! Your trust in our security measures means everything to us.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [
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"price",
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],
"sentiment": "positive"
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{
"id": "c2d37bee-6f0e-4413-9a2e-98c677aa3f0e",
"author": "Heather Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLs8WUOywfi_HcwopkE5n1XtVvGP5k2FZRA-V3sQqD-aaRWqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Quintez, were so helpful. And this is the only place I would store my items.",
"date": "2025-05-15T21:01:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Todd and Quintez. We genuinely admire your trust in Extra Space Storage.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "b9c49497-4d16-4858-b495-21ba876b410b",
"author": "Yanitz Irizarry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfRLZJl0_t1paPDl5UYinJ8zWY4K9rNxGpVbQYlUpm3qZWdd0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff, easy process, clean bay. No issues, A++",
"date": "2025-05-15T16:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback! We're glad to hear you had a great experience with us.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Nigel Adams",
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"rating": 5,
"text": "Quintez was very kind and professional in helping me get a storage unit he answered all my questions and concerns. Will definitely use them again",
"date": "2025-05-15T14:42:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Nigel Adams. We're delighted to hear about your experience with Quintez at Extra Space Storage.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd980c69-58c4-4e8d-baf3-b207c937dfe8",
"author": "Julio Gonzalez",
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"rating": 5,
"text": "",
"date": "2025-05-14T21:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Julio! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "520702d6-a9fe-4343-b507-3f86d593a13e",
"author": "Pam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz9tyY0tClYLYrqq-d6zW1fhRg_bXzU9nGo66EB5XWzV6ITQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was helpful and friendly. I had a good experience.",
"date": "2025-05-13T23:09:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Shannon was helpful and friendly during your visit. Thank you for sharing your experience, Pam.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Clifford Temple",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOELLZfS5bxV_FMhWZ5Dqm2EOAVNmFZutmVdMTzvd0ed6SLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-09T20:38:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Clifford, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb978682-a849-4ec4-a2e9-7172176565a7",
"author": "Madison Linn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ9Af0yKZ0Qutn2-HP77fTBqEKDTW3yAaVY2KyLFYDV-JIxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-09T16:33:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Madison! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "735e5c66-4c99-4800-a02b-16a682de1277",
"author": "Rick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKY9CFq9sbQRsFahfWqMDM-XlXZCALqJR7KB7-PmGDpJ9GEw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy online booking. Called the location with a question. Quintos answered my call and my question in short order. This is my 3rd Extra Space rental. As always, the best. I will be going no other place. Thanks again all for taking care of my needs. .",
"date": "2025-05-09T11:28:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your loyalty and support, Rick. Thank you for choosing Extra Space Storage for the third time! We're thrilled to hear that Quintos was able to assist you promptly with your question and that our online booking process was easy for you. Your continued trust in our services means a great deal to us, and we're grateful for the opportunity to take care of your storage needs once again.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d718d9ab-d53a-453d-b3de-97c8cd95ae07",
"author": "MATTHYOU13",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_tbrSuvVlWeOjCC9PpGzhA7kVRx7b0igWyvjSVBMyK7za2G3x=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-08T15:56:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Matthyou13! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c67536a1-4109-48d3-a97e-be1a2de9c72a",
"author": "pharaoh breadon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVey1sYvXQFD_6Eqx_MVwpn6iZCBATK1aDeyJiLuxUhBe2foR0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-08T15:56:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Pharaoh! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ed19e22-aa52-4be5-bf69-376c906c249e",
"author": "Brady Carlton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTfQD56T-wgivuWF-sa113G1YFME_wl5hRfcY4oV_LIB82jp5BQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quintez was a great help! Thank you!",
"date": "2025-04-26T17:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Quintez was a great help! Thank you for sharing your experience with us, Brady Carlton.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c947d169-acfc-4d9c-a241-dc51a9e47780",
"author": "jessie ishee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_zbNsV4PjkvY9evhvhVJvK6nRYUTwRQb94R7AaB1d_ozA0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-22T19:27:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Jessie! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "252882e9-2cf0-4383-8a49-46aafa3b8bca",
"author": "Tovah Nunez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVekrklKnSMf2gjJLXOVYJ5_G9kKEeFSJ1b3OvagNJBKoNPcB_juA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!!",
"date": "2025-04-19T15:51:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a great experience! Thank you immensely.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e1a4709-5a67-4174-a7de-bc18fdaf5a12",
"author": "Justin Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc0jEpVqza3eSz-AukY1p3s6pW_KfofExv84Hs-VBmrKPdCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was an excellent help and very knowledgeable.",
"date": "2025-04-17T16:11:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. Todd appreciates your kind words and we are glad to hear he was able to assist you effectively.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54bb7f80-05d6-4e59-99b2-d9349826fa71",
"author": "Brandon Gurganus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHfj1eNCmEzOXxZpDdtB6nj46ovwHQFzVj-DjK4flxNBRO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got top services from Todd with excellent customer service and advice",
"date": "2025-04-17T16:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about the excellent customer service you received from Todd. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "144d2bcb-2207-4c3f-81cf-5bd5b9d5b797",
"author": "James Johnston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIE0-RQL8LxtLePcfcd4Nb7hgZeU2nkMm0ZofbVbgLSR2BlCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-17T15:47:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, James. Your rating means so much to us!",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4b28c1c-282e-4d5c-9a9e-e96f237c9046",
"author": "Greg Garman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXMA4hnRliUzs2I0h51tHdpu1JK9zGvbXA8sXP2fkOFY6CGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was great",
"date": "2025-04-15T14:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your feedback. Shannon's excellent service at Extra Space Storage is greatly appreciated.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd896fc4-4cd8-46ec-87a2-a9e57dda133e",
"author": "Javier Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1s5EoFstBtgfsxXug54dXasyfl2RaYNFIcecKe_YKOXQ_Dq0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-11T18:12:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Javier. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0262ca7-28d1-4f22-b890-be7c0b2afb69",
"author": "Jose Villegas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0V_EVnf_Wf1A56BSpBjhJBU9SD-rwQoWKE9nBEkA_KQ2H8qc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-10T20:25:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "946daa10-5e29-425e-a17c-a47c6694bb7d",
"author": "Maggie Bachand",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ9TSecUMBMycx9NtH2me69MMcwYDjAVmrssPFzpbILCRqoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very informative!",
"date": "2025-03-17T16:34:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is appreciated. Thank you for sharing.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "958b3b70-288d-4bc8-ad83-75df38b50d2f",
"author": "Quincy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL54jGXiVN4-zBvtpiqZWHiUlUw0c7SseRJHNVuBNiS0XmJ5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quintez was polite, helpful, and he answered all questions that I had. 5 stars!",
"date": "2025-03-15T21:06:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Quincy. We are glad to hear that Quintez was able to assist you effectively.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bdd62981-927c-48e1-ad24-0645a2b50589",
"author": "Michael Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8i98hVI0VPxRixMjKp8JvXCe4xDjEzTTNsywMMeGyU6Kc3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Own 4 units, staff is very friendly",
"date": "2025-03-15T21:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear you own 4 units with us and find our staff very friendly. Thank you for your review.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0379e767-5ac1-4db1-a9de-2272343dc73e",
"author": "Stuart Brumfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_L0uMBl6O-ly5d9ktqmQYu9Zb_zImsaPGr3o5HBEYZvCDEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-11T21:56:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Stuart! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acefdc34-82e9-456a-8e4f-4c8a00774058",
"author": "Patrick Lyda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJl-vm2m5B_iB_U3KzdUDqO3WbO6sEWvA0WD_9BdlFDCzikq78=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Amazing people!!! Great prices",
"date": "2025-03-10T19:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that you had a great experience with us! Thank you for your feedback.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6d45f869-fba6-4647-b0f9-f1373a40a2a3",
"author": "Herman Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ24plkLosTBk2F-DjKKdVliibTpbwUR14JomFqoRFVoeqGYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-25T17:57:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Herman! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d5a8eab-cf92-4665-bd45-e4e032716d55",
"author": "Diachelle Crawley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUp8h7HUIpyInYWVBpe7TrW4mqgSEyhidtb3cPHjo_hdv27uPjjvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent, quick, and helpful with managing a last minute move in",
"date": "2025-02-24T15:39:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your excellent experience with managing a last minute move in. Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77d624a1-3d83-4d0d-aa14-a0cbd33e7a7f",
"author": "Taylor Swiger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkBOSId9YHnZYvZSuToCAyQRnYLW4vluZW_9ejgoBGESZx8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was super friendly and helpful with getting us set up for a unit!",
"date": "2025-02-21T21:37:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback! Todd is always here to help.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "81097080-f3a6-41ee-a31b-795767450ebc",
"author": "Mandy Bloxsom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuiy0dh1ZHySZJaXGgfRfsZBuwxOq8ykh3wfS3sgOyxSR9ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-18T21:44:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mandy, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ecfa531-12a3-437a-bad8-14f74ce40ca7",
"author": "Michael Woodson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdvuLO7fbQAE92MMsKA3xw1i2YyMp0qX5paHDQ8zeTJbpYIO-V=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the initial phone (because Iām not the most internet savvy guy) things couldnāt have gone more smoothly. I caught Shannon when Iām sure they were about to close, and she acted as though it was her first call of the day and she helped with everything that I probably couldāve found on the internet but she was eager to help me out. I didnāt make it over there for a couple of days but Todd( again right at closing time) showed me around at some different options before closing and had exactly what I needed and the price was unbeatable. I signed up that evening and have been so pleased since that I have purchased 3 more units and cleaned up so much square footage in my house Iāve begun finishing a guest bedroom.\nThanks you two for all your help.\n\nSincerely,\n\nMichael Woodson",
"date": "2025-02-17T17:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your positive experience, Michael. We're glad Shannon and Todd could assist you efficiently.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "4cb24110-d554-42c2-beb7-3143c6c935a3",
"author": "Briana Hueston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2FOax6AN64_AQesHM3kp6ZHTeYD3yHyHAWIYDxvN4DepQdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a good experience here! Iāve been storing here for the last few years and I havenāt had any issues! Todd will take good care of you.",
"date": "2025-02-05T20:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Briana! We're glad to hear you've had a good experience storing with us. Todd will be happy to assist you further if needed.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e591ec10-802f-49a9-8bae-6a45999749ec",
"author": "glenda pollay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXql7Vsvo8anTlssLioC91iKOC8FjF0V271g5REJJ7rvfyEqiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-24T20:14:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Glenda, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d360b83a-ab14-4813-ac6a-d0ce3d32fe78",
"author": "Jalen Barker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuC4bU6FSAbUjwenb2Hw2z-RUAiBWgNXcB-GGnWXzEGzRc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-20T16:06:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jalen! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a6c1a08-c4bc-42a5-9f6f-17804f12add1",
"author": "Jacob McGrath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfy36sXux_qAsnN9us3eD1uHtdfuBI4SR1t4q0ChICVC1S7qV0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quintez and Todd are fantastic and amazing and the best thank youš",
"date": "2025-01-18T17:40:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Quintez and Todd provided fantastic service. Thank you! š",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55cd93d5-d20e-466f-b106-b8d102c70b44",
"author": "Danielle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRf3sLyNEwI_p60_tTxXmnyv1GKc7vCHvc9UQ_JMiS6YWV7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-17T18:06:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Danielle. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b901c87-5cfe-4b03-ae86-5e57a70d48a9",
"author": "Jamie McCall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv9-PVl0OaZy6zN3oUcOJgcS2H_uHkqKrjNFJp5msO4B2i2iWY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-17T05:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jamie. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d6686e9-6854-48bc-9ecd-d02b87c201b0",
"author": "Rosalie Hinke",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV32XnW5Mpjo4A2D1ps_2ENdnAJwEkdl_P0m16MdbcP0gNPwHRJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing!!! So helpful and easy!",
"date": "2025-01-10T19:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "137e3807-f6ec-4bbe-a297-f9cf10469fa6",
"author": "C A Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLssDSSYmdNfbYvqW3_h3DLS6IHLFmI5wl3md5UNY38QxGBug=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "He took good care of me. Like Shannon",
"date": "2025-01-10T16:54:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that you had a great experience with us. Thank you for sharing!",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f75c8d83-ffa5-4765-b55a-2c3504248246",
"author": "Jon Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW48jtuxxsZl946ZP5KhIsH25jsPm3Nk8KG2kku4ycTlhOFJdG4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-01-04T17:13:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jon. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78855fba-6bf7-421d-b795-be911316b5d6",
"author": "Matthew Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHbqCsZ9gXiLtlPW-7TalnL2sInY5f8vDVM9v2sAD6CxP5pByt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience - call-out to Todd for all of his help making the process smooth.",
"date": "2025-01-04T17:13:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience, Matthew. We greatly appreciate your positive feedback and are thrilled to hear that Todd was able to assist you smoothly.",
"replyDate": "2025-07-10T01:31:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52cb7787-1c88-45c3-9eae-004f61d256c8",
"author": "Jeannie Bland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6AMcf94bM-ocxMgUzX4dDPqkfjGQUuwF07GYyY8VHnu3Lkh2YCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-01-03T21:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jeannie! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc81068d-f688-4f7f-8a06-c81308299941",
"author": "darryl jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFsuf1tylo1iRs6Ge3lZFQ5YeDttCeC8nTB5GX7LqxH92j1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-31T18:49:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Darryl! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afc590e2-2d72-4aad-a108-e21911e7db9a",
"author": "Dushunna Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjFMpC0Oj7QOAsFzN6qbqqf_QH-UfPORyK_n6T7ADR6Tys0tiunQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-28T17:22:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dushunna, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e6d936e-053c-432e-9d3f-71f9fdaeb25c",
"author": "Patrick McCreary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwR9cpujF_3pjqnjeMfNhD2PZvB5Ixg9p4mJ0JKIXPBHockNkh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-12-21T21:45:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Patrick! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0652d1e2-c3e6-478a-8b87-8dd96942d40f",
"author": "HotPlates& Sweetcakes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4aYPk5_RDIQFXubE9hcWpyfFC0At7YjaNlPJ2bNZq141Rk9c=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This Extra Space storage location is top notch! All employees Iāve dealt with have been vey professional and friendly š.\n\nWhen I had issues with the rate jumping up, the manger, Todd, was prompt to see what he could to do assist with me keeping my rate or getting it to be as close as possible and held true to his word! Iāll happily remain a customer of Extra Space storage for as long as I need storage services š.\n\nThanks Huguenot Extra Space Storage Team š!",
"date": "2024-12-21T21:19:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with top-notch service at our Huguenot location. Thank you for your kind words!",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f3e74535-5b3f-4edd-9bd3-be5b49835fb0",
"author": "Kenneth Tilghman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzKLRoVA524AoqIIvMFXmFO7ztfgXR38_6iVxf8rX7YWgYJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!!!! A++++++",
"date": "2024-12-19T16:06:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your excellent customer service experience! Thank you for the positive feedback.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "feef82ca-eb05-43b9-9fe3-0e3769f17f03",
"author": "Frank Cardella",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDlHtjXf2qaqadLVenyhMXWWwutp2i1VqydpP8fW5PL4Qw-PU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was super helpful and the whole process was fast and easy",
"date": "2024-12-18T22:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Todd at Extra Space Storage.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20796e64-9fe1-4732-bc17-8b92b5c92de2",
"author": "Charles Dimitris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLifuJMay4RIy57Th9wuDcvOPgbsA95aL7X2OmlaojtF8NlVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Anthony was very helpful and knowledgeable, and very pleasant to deal with. I highly recommend him and Extra Soace Storage",
"date": "2024-12-12T22:33:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Anthony at Extra Space Storage.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f8135308-a3bb-4844-9b8f-6efad3e05e4b",
"author": "Connor M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0MT5AeUwtGn0GfTJKL_4J0wCKAaIKeqD5haI3ncza6yw0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd, the manager, is fantastic and very accommodating! He makes a stressful time a delight!!",
"date": "2024-12-10T21:51:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have Todd on our team. Thank you for your positive feedback!",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b641655b-5bb0-4673-904d-727892b804c6",
"author": "Maria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOWSxf_Y7qU4Dzw3VemSf1EoYhL0PWZFxSuH2plLItmRHnhHms=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-10T21:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Maria! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc668459-eae8-41c3-bc65-82410d6c4e28",
"author": "Hunter McKinney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6DG7s5I_ZZsIdX7xOik5Ijo2iI6RVXmyihSP4qSQpCTK-Ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "I got a unit from there and worked with this gentleman named Anthony he was incredibly helpful polite and very informative tha as again š",
"date": "2024-11-21T15:27:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Anthony at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "023021ad-cba8-4694-b09a-08b8af829d7e",
"author": "Huong Truong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX2gd-1VrAf1fQ_Qac1e8weD7mj3Sr_vT4Lxb5UfVaQ3jxLdd5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was a great help. He showed me the storage unit and answered all my questions.",
"date": "2024-11-16T21:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Todd at Extra Space Storage. We are glad to hear that he was able to assist you with your storage needs.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a905636d-f6b4-496b-a1b0-a0cbde8a8db7",
"author": "Luke Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL1ltxKzKr6i1Aob8eV6lUOPZfJKoN5UzVzn_CgTx_WsaVMOY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "very helpful",
"date": "2024-11-13T17:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that you found our service very helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "336f3efa-e1ac-40da-a1c6-f43f58d41fff",
"author": "Austin Henderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7eM7DZraE8nw-6r4pxdsEpEkoUzD9-SYu1xBvsTvXUO0Psg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Alex have been so amazing towards helping me find the perfect size I need and that would help me with what I need! Theyāve been patient helpful and a high value of hospitality!!",
"date": "2024-11-08T20:12:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with Todd and Alex! We deeply cherish your kind words and are glad they could assist you in finding the perfect storage size.",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0ca6cf9a-bef1-45fc-9bad-6edb7dcebfb0",
"author": "Robert Holloway",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUucpr1u5urqh-ZSkV3vHw0RP7m3iTOjl3TAGxaxZwQAbKCg3ne=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-03T22:28:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Robert. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "972baf05-6b48-4a6b-8a0e-2f649c6617c3",
"author": "Ulferik Geirvaldr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQOus5_T16iLuZolIRtYMKAQqfISQyy44pB8TkyF9PGXZXwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was extremely helpful and expedient with my rental initiation!",
"date": "2024-10-22T15:51:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Todd was extremely helpful and expedient with your rental initiation!",
"replyDate": "2025-07-10T01:31:52.000Z",
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},
{
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"author": "Art Schwieder",
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"rating": 5,
"text": "",
"date": "2024-10-17T14:56:29.000Z",
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"featured": false,
"reply": "Hi Art, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T01:31:52.000Z",
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},
{
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"rating": 5,
"text": "Todd Close was great. He got me setup quickly and was extremely courteous. Plus I got the first month free!",
"date": "2024-10-04T13:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Todd Close provided great service and you received the first month free!",
"replyDate": "2025-07-10T01:31:52.000Z",
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},
{
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"author": "Christina Tayor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVe397VJpG8vtXAkJCyqOlZGJCqUUETwm-4HePGdZS4dQPwKt8_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very helpful and so very friendly. She made a stressful experience wonderful. Thankful for her great customer service!!",
"date": "2024-09-07T20:37:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear that Shannon provided you with great customer service. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T01:31:52.000Z",
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],
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},
{
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"author": "Emerson T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2GDDnGWo8EqASXzQ95hXI9O0NsqXICrtO0k-FLou3f0nFiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-07T18:31:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Emerson, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-07-10T01:31:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Heidi Boswell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLi8XxYQXwksYWl_5skS0ZwhUEOD3JsNE3qIhN8qEzHTGdi9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Nice and quick!",
"date": "2024-09-07T18:20:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bea87de2-9023-4514-b519-8e2c49909b97",
"author": "Sabrena Townes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1gmc2Ck86NKqfRD8lhFJEoqSwMebTqwANEx86OhQaivhVIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-07T17:05:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sabrena! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Cheryl Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ3m0DRZvHTgSxX4g-SO7OmKzcBrjcFiV3f9F2CUePMHNB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon at the desk was absolutely AMAZING! She took time to listen to what unit met my needs and made sure i understood everything. Exceptional job! I highly recommend this location.",
"date": "2024-09-07T14:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Shannon provided you with exceptional service! Thank you for your review.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6774585f-535e-415f-b707-ede1bd64751c",
"author": "Katherine Hambrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8EnfiLV7QQMr6QOERo-XTQtwzYc1cETFez_a9M8bXhGvHpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very accommodating and helpful in a situation where I had to change units for circumstances outside the companyās control. She took time to explain things thoroughly and was very friendly!",
"date": "2024-08-31T15:51:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Katherine! We're glad Shannon was able to assist you effectively.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "9077b4c1-7a7b-41ab-a12b-5e1cfd72540d",
"author": "Lucas Nugent",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLue_vI0qR3WQAgZK0OfMShWqVFofQUspLWdSn2N51fye_NKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Lilly is always professional and provides a great customer experience.",
"date": "2024-08-29T23:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lucas! We pride ourselves on having a friendly, accommodating staff and are so happy Ms. Lilly was able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T01:32:28.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Deshaun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYvC-zzMYMwxlPjuWQlkpLDGcpMeWX5WS0M13YlFCq2v3cPish=s64-c-rp-mo-br100",
"rating": 5,
"text": "I will say my visit to extra space was wonderful , they had a brilliant worker by the name of Shannon who was so helpful and considerate, and of course I will be continuing my business with them.",
"date": "2024-08-29T18:36:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback and are delighted to hear about your wonderful experience with Shannon at Extra Space Storage. Thank you for choosing us for your storage needs.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Amanda Hawkes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA6H5PbtvLt6W43aCkv9Sa47jspAZX3zEB1KXWlCXZe71nBgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T18:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amanda, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Lilyann Keen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFlrBGk4R-p4VxE33vnHIsvc3Eo5HQZNLc2_-TJIK7cycQxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T16:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Lilyann! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "stephanie herron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbuAiIlC1EjN10cKz_1CD6ET4zUzk6FZaT5uPg6245Isj6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T15:29:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Stephanie! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0cf858d2-8d1a-49ee-82db-fdad8fa0c19c",
"author": "Trevor Slaughter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-MrByYQhMMew3PRlhEVpvkYdoSgt3pvyjEJPCff01oU54NA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T15:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Trevor. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d60d1f9-158c-4049-a232-b010089f5e51",
"author": "Holly Lilly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqeFG9Pf3TBY6ffiNFiRRK6UhiRtqcNxSedNDFFlIcNz6TsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T15:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Holly! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65a1291f-7364-4e22-bed9-3212e3037183",
"author": "Enoch Moffett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdrooIiDxvmZWSQhCJr2G0SphodZdMgXx3Ier7qygXgf2ZrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T14:05:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Enoch! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8dad912d-f888-4e6a-b688-683c931616b3",
"author": "Rob Tait",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhuA-YQ_4g1TDq5uF8-m9YtzAA7nmKCOEVeTv-vainZseArxGR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very friendly, helpful and the reason that we chose Extra Space Storage over other temporary storage companies we looked into. Thanks!",
"date": "2024-08-21T05:38:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Rob Tait. We're thrilled to hear that Shannon provided excellent service.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e8ac515-95c9-4d5e-adc4-a774a53cb048",
"author": "Alma Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV16jN7Fak296rdmOzdMjGknS9u-8syQ4yafr9XEQcyoxZrPGDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I received excellent customer service! The team was friendly, responsive, and went above and beyond to meet my needs. I highly recommend them for their professionalism and dedication.",
"date": "2024-08-17T20:18:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your excellent customer service experience! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9fe26b05-8c65-4123-a32c-380d21f0194f",
"author": "Abass Kasim",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXe6nYFmcYlOw3gDlruPaZ6JVvcvPR8Uz-cSFmoWFKpu1C9PfiICw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-15T20:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Abass! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddb72765-91f0-4dbf-919b-36a3b07723b3",
"author": "Carrie Doolittle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGkGkEWK61hFUeKn5LqLyakxJ6jgWhWBQ-js-maFC9i6uO4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been with this business since Jan 2021 and have never had an issue. Todd and Shannon are always pleasant, attentive, available, and their customer service is impeccable. Always working to find the right units at the right price for the right dates and they handle changes in contracts clearly, smoothly, and efficiently. Most companies donāt do business was like this anymore. Highly recommend!!!",
"date": "2024-08-13T14:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Todd and Shannon at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ee3bf128-b144-4e74-a6d0-f998e28ee284",
"author": "Anaya Papaya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_g8Ly42qfSMUmFIn1m4CeUEKivcM2wCpbubq2KxoZxrvvdggY=s64-c-rp-mo-br100",
"rating": 5,
"text": "SHANNON & ARE TEAAA! Super helpful and patient. Really great people work here. Their prices are actually pretty decent as well ,if your in the area looking.",
"date": "2024-08-06T20:04:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Shannon & Are were super helpful and patient. Thank you for the positive feedback, Anaya Papaya!",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c7cbbe9e-dea2-4cce-95ec-28a0768c9d8f",
"author": "Grace Wilkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInb72_PtdccZ583364oqoaCULJ9xIWdjzFjzN8JTUsP6yh2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon is wonderful - she gives excellent customer service",
"date": "2024-08-03T15:46:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Shannon provided you with excellent customer service. Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb96f0b5-c415-4e85-8c0a-a536786104b9",
"author": "John Fuhrer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyDVXQnhCpWugDA4Tgl6_ivrtkvsDubIJ1TfJHdxUpNA513w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service provided by on site representative. This is the 2nd unit weāve leased - for the second time, an outstanding experience!",
"date": "2024-08-01T18:45:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a positive experience with our online registration process and customer service. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7456adbb-1afc-42a7-b654-deb5b2c385c3",
"author": "trey o",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXubvrt9YYMylc4fbK4jvCIR9Qlhw1gwkkFQU5BagDDDOVPCrPm1g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-01T12:25:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Trey! We are grateful for customers like you. ",
"replyDate": "2025-07-10T01:32:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eaba2d63-824b-48b8-a383-ac52e844656c",
"author": "Tom Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJpDuk6RsOoXYn20lyrDZbs2PTZNOAgFQo_GlEBNIF6KgtLiar=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Todd was wonderful. He made the experience of changing my storage data easy and enjoyable. Todd has a good team here.",
"date": "2024-07-26T14:58:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Todd and our team at Extra Space Storage. We appreciate your feedback!",
"replyDate": "2025-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48c53e09-8199-45ef-9986-d5b825928166",
"author": "Jacob Brankley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZUVg8X1-XWHbT-W20qeYNZImDl2JRFZWc4zR2VrXs3DhCEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-25T21:39:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Jacob! If you need any assistance the future feel free to stop by or call us at (804) 409-0143.",
"replyDate": "2025-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42b44219-11fc-442a-a3a9-1275e518bc95",
"author": "Hil P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6M9HDkx7CYIV2U7C3dP24V4CI_zELCdNJ3rf6tqFXTQN0qyE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "š¦Shannon is that get-it-done gurl! After experiencing several online glitches while trying to snag an amazing deal, I navigated through an hour-long wait on the customer service hotline, only to be told to head into the store. Gratefully, Shannon was there waiting with an answer. She found and secured the very last drive-up 10x5 unit available for just $20/month. Incredible #Hildeal! She is patient, caring, and prioritizes safety. Iāve found my long-term storage solution.",
"date": "2024-07-21T16:43:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're thrilled to hear that Shannon was able to assist you with securing a great deal on a storage unit, especially after encountering some online difficulties. Our team strives to provide excellent customer service, and it's wonderful to know that Shannon exemplified this with her patience, care, and attention to your needs. We're delighted that you've found a long-term storage solution with us. Thank you for choosing Extra Space Storage, and we look forward to continuing to meet your storage needs.",
"replyDate": "2025-07-10T01:33:22.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ee092647-7e8f-4b48-b84f-4c7f19ef9b7b",
"author": "Eric Wiseman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk3VUwGI2Og-oEsg9JHBQ8iwPMN0ggeP2o7y5whoLAiwXKH4B5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was extremely helpful at getting me another unit. Process was quick and easy!",
"date": "2024-07-18T18:16:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Shannon was able to assist you quickly and easily with getting another unit. Thank you for your positive feedback!",
"replyDate": "2025-07-10T01:33:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e86af0b3-38ea-4ce0-ad3a-8cd36d93b6b3",
"author": "Aditya Narayanan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiKEKzgjBxMd3Qk9ESRqT6jgDzZBbVWYG-n3vYX2CXcnhbQKaM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-13T17:52:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aditya! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cececa5-f111-48f2-bd89-6209b5fe54f8",
"author": "Dylan Yost",
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"rating": 5,
"text": "",
"date": "2024-07-09T21:16:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Dylan! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Local Creator",
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"rating": 5,
"text": "",
"date": "2024-07-08T20:24:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Local! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Nalija Roark-Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCVtnOEYHoU5PLkCxPLotyKL_qMPolBJiD5Xh8odTdx_s8ALxaYg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon made the entire process of renting a unit extremely easy. She was super thorough with her instructions. She showed me specifically how to get to my unit and made sure that I got a full explanation of all the charges included, the coverage of my insurance, and made me comfortable that all of my belongings would be protected and secure. She was really nice and just made the entire thing super easy and pleasant. Definitely would recommend!",
"date": "2024-07-02T20:11:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that Shannon made your experience with us easy and pleasant. Thank you for recommending us!",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Jada Smith",
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"rating": 5,
"text": "Really Great experience with both Todd and Shannon. Very friendly and helpful with the whole process!",
"date": "2024-07-01T19:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Jada! We greatly appreciate your kind words about Todd and Shannon. Let us know if there's anything else we can assist you with.",
"replyDate": "2024-07-10T01:33:22.000Z",
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{
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"author": "IQ Prototype",
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"rating": 5,
"text": "Shannon is the most direct and informative sales associate I met in a long time. Will do business again",
"date": "2024-07-01T18:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your positive experience with Shannon! Looking forward to doing business with you again.",
"replyDate": "2024-07-10T01:33:22.000Z",
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},
{
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"author": "Penelope Sanchez",
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"rating": 5,
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"date": "2024-06-26T18:43:27.000Z",
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"featured": false,
"reply": "Our team appreciates your rating, Penelope. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Divine Brown",
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"rating": 5,
"text": "",
"date": "2024-06-22T17:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Divine! We are grateful for customers like you. ",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Sydney Lartigue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK5MhdJEmsLmWxHS-mmqFKQ7PhVzSCAG5UgvbYBq4NzsJuCHw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility and even better customer service!",
"date": "2024-06-22T15:39:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73ecee72-a8b8-451c-abbb-ac3edee12196",
"author": "julie bell",
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"rating": 5,
"text": "Shannon was very friendly and helpful! She was thorough and took the time to show us several units so we could make the best decision. Highly recommend using this storage facility.",
"date": "2024-06-22T14:05:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Shannon provided you with friendly and helpful service. Thank you for recommending our storage facility!",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "639f99e2-4fdc-4147-95ab-47ed7f76474a",
"author": "Corey Robbins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRXQixH9tyEdrRXKF8yHR2k1by8LzHGUL2nJtiMvxfRm0Alw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very friendly, thorough and informative with our walkthrough;and the units are clean. Highly recommend storing your belongings here.",
"date": "2024-06-22T13:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Corey! We are glad to hear that Shannon provided excellent service during your walkthrough. We strive to keep our units clean and well-maintained for all our customers.",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Ed Shay",
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"rating": 5,
"text": "",
"date": "2024-06-19T16:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ed! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Sharon Aponte",
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"rating": 5,
"text": "Shannon was super helpful and patient getting me all set up during a stressful move!",
"date": "2024-06-11T22:29:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Sharon! We genuinely admire your kind words and are glad we could help during your move. If you ever need anything else, don't hesitate to reach out to us at (804) 409-0143.",
"replyDate": "2024-07-10T01:33:22.000Z",
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],
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},
{
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"author": "Danny Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXahf04P0Uo-o-rpw8sGHYEBrRmvvUfnsZ5wD1O4b0d_Dt8N1d6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very helpful with my application, explained everything and answered all my questions. Thanks Shannon.",
"date": "2024-06-07T13:37:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Danny. Shannon is a valuable member of our team and we are glad she was able to assist you with your application.",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d06d8592-f8dc-4df5-bcbd-3468edc2daf2",
"author": "Jackie Hallett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJILXVNTVrOI0vOiSTgW9pUubzCYnD51nEY8z4rhdZv5H41_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is friendly & efficient, they are great to work with.",
"date": "2024-06-05T20:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful to hear that our staff was friendly and efficient. Thank you for sharing your experience with us.",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "02b7fcda-9ccd-42f2-90aa-35765d556e68",
"author": "iris molina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJspwNt2_wtrk5gtsrkqMZYRC6ZB2h8OmNXNCJsTjj3C5jdXWy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-03T19:29:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Iris! We are grateful for customers like you. ",
"replyDate": "2024-07-10T01:33:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b576882-58cd-46de-a37e-6a91b2b250cb",
"author": "Javaun James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0tfAl8mk7zuc7TaU9hxPl4ocUosvH_CG4uQAUUL45l2cYtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-01T15:51:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Javaun! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 409-0143 if you ever need anything. ",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "497bed16-875d-4b37-bb9b-5d482cb787d9",
"author": "Deborah Nowicki",
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"rating": 5,
"text": "Every time I call, I get great customer service. I havenāt had an issue getting the space that I need. The storage spaces are clean.",
"date": "2024-06-01T14:25:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you have had a positive experience with our customer service and clean storage spaces. Thank you immensely for your feedback!",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "def9193a-9e09-4778-80a5-da4be3998dcc",
"author": "Charity Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA_R8pm-RQvVGhcqMiuWLxAlI7AQxYIySBkaOeJdMt0NsZt-tc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon is a super helpful kind well spoken representative of Extra Space Storage and made all details very clear to help me find the unit I need.",
"date": "2024-05-31T17:27:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words about Shannon! We're privileged to have her on our team. If you ever need anything, please don't hesitate to reach out at (804) 409-0143.",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "0b419254-596a-46df-bdeb-c45549dc0638",
"author": "Gwen Marie SFX",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZ6M39PcxhzakxH9V85OC6VV_gZ_hN-UPagoz9wZ3UNHlyocxz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-30T18:49:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Gwen! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (804) 409-0143. ",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1d761b7-f00a-4186-8f02-ae6d1374ba21",
"author": "Lowry Early",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnSZXBfONic-zTgKX4RjPi6SaFYCGj_A_D1wWU-8yb9pprmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was a pleasure to work with. Great place to store your treasures. I would highly recommend.",
"date": "2024-05-30T14:56:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Shannon provided you with a great experience at our storage facility. Thank you for recommending us!",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc9399d4-814f-4b27-bcee-73f3f02cd81c",
"author": "Ken Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEkHAuuonVRHSbQWeMhYhhmNmnXNtBdur2w61efOxjfLlgYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-29T15:48:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ken! If you ever need anything in the future feel free to stop by or call us at (804) 409-0143.",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "caccd53d-43fc-4b33-9caf-7a5d70019b53",
"author": "Math Clinical",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlZN56bYW67KbBvm_F4g36qp8MVhRvija7af8-b_O3S6B8Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-27T14:32:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Math! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c108667e-f906-45f3-a98a-a312970cd287",
"author": "Guy Fairbanks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJooOfZLVTQFKxCUj91II9X1XeKlM_9Ew9-6K928gR3ikB84A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was great - worked through the issues - extremely professional",
"date": "2024-05-16T14:23:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. Shannon is a valuable member of our team and we're thrilled to hear about your positive experience. If you have any further issues, please don't hesitate to contact us at (804) 409-0143.",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "179caeeb-73cb-4c4a-91b1-21e5a523aa84",
"author": "Gerberto Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUteJLVWYL5ywes9znz7H8HH40zM4CXiyl6X_0XM6eT5CYUv--s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon and her coworker are AMAZING! I was able to call in and they got me in to a spot I wanted right away! Thank you for the greatest customer service, also the facilities are always clean!",
"date": "2024-05-14T15:07:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Shannon and her coworker provided you with amazing customer service and that you found our facilities clean. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "eb93bc43-6f33-43e2-a6a3-4cb90a4f405f",
"author": "Andrea Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMbZ3R2xZn08PvSlIFHOyrXv7OCFgoJUu4BZYMHi2JVfcCdT4G=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-10T19:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Andrea! We are here for you if you need anything.",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4df82cd-50fb-4e87-9fe3-2d56ec8ca98e",
"author": "Edward Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaIGntZKYY3J8VLvMgdxvbwxDORGaeywQZDCbqSlvzuAwaLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I wanted to contact you to let you know that your Customer Associates named Todd and Shannon did a very good job of resolving an issue recently.They were attentive, efficient, courteous, and professional in dealing with this matter and should be recognized for their due diligence. Thank you, Edward Harris",
"date": "2024-05-03T03:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Edward. We are glad we were able to meet all of your self-storage needs and that Eddie was efficient, courteous, and professional to work with. Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
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"price"
],
"sentiment": "positive"
},
{
"id": "eed293f0-4e8f-4a29-87cc-861e2a2f4822",
"author": "Grace Angelica",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMYwEu2Imxd1gPxL3FdJJAXpExAC3MUiiR-V7-MsyLkVAgkz5Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-01T14:27:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Grace. Your rating means so much to us!",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c75814a-40e6-46d7-bc31-b5ba541216d0",
"author": "Lindsay Force",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXneHE93HSjs2O3r_EkToyL11wPRVWXnTlxE_0TaoTVO6Rn5OZlOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was super helpful and informative. She walked me through the process and gave me accurate directions on how to access the space. Great experience thus far!",
"date": "2024-04-27T19:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lindsay! We're happy we were able to provide a smooth rental experience and that Shannon was as helpful as can be. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "e770b755-9a5c-4f37-ad12-67b1f9313141",
"author": "Arielle Ragals",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPkrPWJhFN_rjmIJIUk80sp6UAZnY_rq-8qpVRZpk1KDeTDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-26T13:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Arielle! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f89a4876-9f9e-417c-b3ce-dbc0fc7bcb5f",
"author": "Kristi Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLtaHbWRm6UutZ3lj4U5Q_oPNAJJwl7JsQ9tZnd3f_MRckKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Shannon have been phenomenal throughout a very stressful move. I have had four units and would recommend to everyone!!",
"date": "2024-04-25T14:45:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kristi. We're glad Todd and Shannon have been phenomenal to work with! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b97e9089-28bc-467b-8f97-d69056315340",
"author": "Dan Hermes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9Lzx_K07k7JivECj2kSfWLjPxSTIdpvfqZfy_aefhaA1I0N-n8w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Shannon was very helpful",
"date": "2024-04-22T17:37:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dan. We're happy to hear that Shannon was very helpful! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b5d355ec-8966-4ec9-896a-ec86e573d434",
"author": "Stephani Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmcE998E56BV06SnwglapBfvyICP008kWVQnKwB8d64bJjB45-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-17T20:57:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Stephani! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (804) 409-0143 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7af51d2-d88a-434b-9c93-29b47af01dda",
"author": "David Majano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsSfZM5jq_z7VPr4wVrxEbdEJqMAsg4k16HAOu8CTytDnN25I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-16T16:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, David! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 409-0143 if you ever need anything. ",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83181553-7dce-4fc1-88af-85cd76336575",
"author": "Scottie Gates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCH1neRFXAtvTR-zID_hpdR7uroWn7YDy-5Cq728gauCUdL7h_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and helpful! Took extra time to make sure we got what we needed",
"date": "2024-04-12T21:09:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Scottie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "546fece5-9d74-4f6d-9168-c3bfd7b0a2db",
"author": "Kirk Wineland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeC6bjstXMfgdOkhAcWQOPTEV6l30TM1Dkwo4eAry17p45SKTP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very helpful and stayed on the problem until it was solved !",
"date": "2024-04-04T21:53:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kirk. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9011cb6-74dc-4b11-9361-797ca5a58fd1",
"author": "joy vergara",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf3Zqbr2n2eP0S1uZ8tY7inHgB1kfyoTFm5ql5vE_l-j5VJqU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very pleasant & efficient with the sign up process!",
"date": "2024-04-02T23:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db9642e2-0fcf-4d7a-bbac-c07e4f1aa0dc",
"author": "Renee Bullano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwhSwjTMSe9fJsQSdA8wUmFot8oOmoD0FhFMAOpt2GmbHNf1xu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer phone service!!",
"date": "2024-03-26T21:24:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Renee! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5bac2674-4477-4111-a031-ddd1bb8cb8fa",
"author": "Danielle F",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGhZNawlPg1ehF0rrQPKE0vndwnK7H_KDNUt9vARxN3l3VSZqhkA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Iāve been using Extra Space storage for years. I appreciate the reasonable pricing, online payment system, convenient location, climate controlled units, and good security system. The staff have always been very pleasant every time Iāve needed to speak to them. Today, however, the team really stepped up after I noticed there had been a leak in my unit and some items had minor water damage. As soon as I raised the issue, Todd and Shannon jumped into action ā asking more details about about the issue and offering to find me a new unit that I could move into right away. I agreed to a new unit, which happened to be located in a more convenient location in the compound and was actually a bit cheaper. They gave me 24 hours to move but I had some free time and did it right away. I really appreciated how quickly they were able to rectify the issue. Excellent customer service!",
"date": "2024-03-26T19:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with our team at Extra Space Storage. Thank you for sharing your feedback, Danielle. We are glad we could quickly address the issue with your unit and provide you with a new, more convenient space. If you ever need anything in the future, please don't hesitate to reach out to us at (804) 409-0143.",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d3b209aa-37ba-4b19-a9c3-f8143a2c73ce",
"author": "Knekesha Crute",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX9LjdUwDIyNVLjXU6DXpJZw9Ho9WfHzhDRdqwIUHP52d5Z0JZcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer for almost a year now. I initially reserved my unit online but now I handle all my business on-site. The office staff is awesome. Shannon and Todd have been a pleasure to work with. They both are super friendly and courteous. I've used other locations and other companies but they have been by far the best staff I have encountered. I appreciate their customer service and personal touch.",
"date": "2024-03-23T20:06:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with our staff at Extra Space Storage. Thank you for choosing us for your storage needs. If you ever need assistance in the future, please don't hesitate to reach out to us at (804) 409-0143.",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7e88fd67-bee9-4aba-b799-c4148846ea03",
"author": "jules ross",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgYx6Y9FbQoXbbTPNpFcKdmVAqug6fqUhZxh2vcCRb6eWlOIWZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T14:29:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jules! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8199ff1c-8fea-4df0-a5c4-5fbecfa565ed",
"author": "Barbara Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmP8IVUGqm0N0zU3wK9R0rMq83jl-vFnuzUayJ0B0pDd_iig=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had to change my units down to one unit. Todd was very helpful with me getting all this taken care of. He made sure I was able to get a refund and he did more than I expected. Thank you everyone who helped me with this matter.",
"date": "2024-03-16T17:04:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Barbara. We're glad Todd was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "59f32e31-09c3-42c5-a82a-d58235a8fdfe",
"author": "Savanna Stanford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0xPEbnMe_-XI9VFMvAW6A7GAI3Cw8a6uef2bnjxXrQIa-yVMYxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2024-03-08T19:45:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Savanna! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "902ab533-a685-4f7b-8b4a-15d9ab5df4a8",
"author": "Renee Mayes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuoFmco4JBQLy6pveScVOsNUnzJEjeKaKTGvIqhRCI-4g49Wpi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Canāt say enough good things about the customer service at this facility. Todd and Shannon are a breathe of fresh air and you can tell not only do they take pride in their work but they truly enjoy working with people. Never had an unpleasant experience with either of them. Itās a rare experience this day and time.",
"date": "2024-03-08T19:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Renee. We're glad Todd and Shannon provided you with great customer service! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4cd49312-a87a-40bc-b160-247b9d72a23d",
"author": "Mellie Randall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1Clyx_yOBLvKHkvMJmCi5bnp6njd8xXRd9y3-OKy55dKs4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon provided prompt and courteous service and I was able to rent a unit immediately.",
"date": "2024-03-04T23:10:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mellie! We work hard to meet the expectations of our customers, and we're happy to hear Shannon hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bc4a06e7-58c7-4bba-9480-c1c68d831093",
"author": "Russell Mountcastle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJavz47eFzfeujFqCuYu9NReJDEhRKHh8GguuIdRrnH1YCX5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-26T17:20:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Russell! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82f416c8-9508-4014-a8bc-1541a8580511",
"author": "Austin Family",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3zqN34AAUQgI3EJazX4n4VeJ5Vmv97ty7kLVyIBCjBp65DI4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience using this facility. Clean, efficient, and staff were helpful!",
"date": "2024-02-25T22:40:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Austin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c6b3e7f6-6b74-46ad-89d7-9c92da50e42f",
"author": "Scott Yancey (CrimsonKnightYancey)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSGowoGgAUM093TWQOMmG7Zyh8DzuhT3zX_tRqFKcx_YRi2udR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and on top of it all. Awesome.",
"date": "2024-02-23T22:20:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4fc29b3-ab55-4b69-bb8c-2d642f1bd3f1",
"author": "Roger Rimbey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDKT88t9AsNccuPd-rGYlicvShZJ3JogfRkDSzsEiZGMKq_hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome staff. They deserve raises",
"date": "2024-02-23T18:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Roger! Thank you so much for the positive review. We are glad our team was great to work with. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "155d18ed-47eb-4016-8a7c-1c51a6dfb8f7",
"author": "David Diggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvIzaiyM0BqxR20jWqhkgcy93I6dgTIUBNWafD4KoNm8Agkugqlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-23T15:08:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, David! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 409-0143 if you ever need anything. ",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "074fee7b-67a0-4996-b54a-81389f29cbc1",
"author": "Drew Holswade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQIUngt6YlqM--bgUlwseB9GbEsoUnJC7Fm-LrR9DHn4Rltg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon Lilly has been very helpful. Very friendly, sweet and kind since I have been renting storage units with Extra Space....",
"date": "2024-02-22T20:06:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Drew. We're happy to hear that Shannon was very helpful! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "abfcc225-528f-4366-8873-f997282c81ec",
"author": "amy geatz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX8jU0BRmcuFJoqGXQY8A6pMbetuggO9Lm40960l9gnGuar14=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Shannon were very friendly and helpful. They answered my questions and resolved my issue quickly and efficiently.",
"date": "2024-02-20T19:35:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Todd and Shannon! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8515299-130a-46b7-a939-b79e49098818",
"author": "Charles Newton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDULs124BfcoLjhIZ_nZ6lUUPmWt4NB-ZBUxGnrg4fsErXljY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Operation and Staff.",
"date": "2024-02-15T15:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charles! Thank you so much for the positive review. We are happy to have you store with us. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8f2d3a6-2e07-46df-8b87-b0b7a8b75bab",
"author": "Channon Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEBsmeYZyYNBcdSJe8rtjbStLXNt6g_vqSk0bZl1gyLH-O9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was amazing with helping me out",
"date": "2024-02-05T17:39:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Channon. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad37732f-0e10-4c1b-bef0-195af8eafc82",
"author": "Anja R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_w9VZWrQpZj5TlHWUwPiiyhiLK-ngMthzhY4l72Q9y2SRzJtc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon is super helpful and they keep me up to date on what I need to know about my unit.",
"date": "2024-01-30T18:41:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Anja. We're glad Shannon was helpful! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d73abf2-6334-4523-9d45-be8e0bfc35ab",
"author": "Monica Ochoa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9g9Sdi4PoO-fKMXbr9INMzN_BEgDlLZUs04DkXViKX-XmvnK7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, service. Very helpful, No hassle. Easy peazieee :) Definitely Recommend :)",
"date": "2024-01-29T22:00:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Monica! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.\r",
"replyDate": "2024-07-10T01:33:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ca38f3b8-518f-4c21-9839-e101d24a3cd0",
"author": "Braxton Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQJxtapfU5nkAvSDRLJeBE0JdxMwYdOcnvnM3EOylJ5ooRz1GMhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Janet and Todd were extremely professional and helpful with transferring to a new unit. Done in minutes!",
"date": "2024-01-27T16:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brack. We're glad Janet and Todd were professional and helpful with your unit transfer! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6edaf35-d45b-4aa2-bc3f-fd29f8f7c9a5",
"author": "Danielle Greer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ8s9OTOLD1Vjbp5K3r86zHobP2CoIQrB1tWWd71g0uZvAWw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service. Would recommend them to others.",
"date": "2024-01-26T05:31:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Danielle! We're committed to providing excellent customer service. We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88f0caf0-c8d3-43d6-bef3-886ed1c6e0d2",
"author": "Chavonte Gillus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN2IGZ4AOXzRD99gA7yB2nPWNUnrHfq7abAYuwVTyA3oGmVb24CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space def came though and saved the day.. Shannon is AMAZING. Her outstanding customer service really made this process soooo much smoother for us.Thank you for being great.",
"date": "2024-01-22T23:23:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Shannon is great too! Thanks for the positive review, Chavonte. We're committed to providing excellent customer service. We're happy we were able to provide a smooth rental experience. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0a42cf9-9bca-496c-bba7-b58b6b8e545b",
"author": "mstrswmr mstrswmr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpI6UJnaa59tdfbIqAGeBbkK3pB-BFNf5Sy8x0mIfN5tHU3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "We went in intending to compare prices and we very happy with everythig and signed up on the spot. So far, completely satisfied!",
"date": "2024-01-19T21:28:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mstrswmr. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1fc6d0e0-f41a-4ccf-acaa-d091025e6983",
"author": "Mark Paniccia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBV2Qij-ObVqg-cT8H_suKHYbUZF7QAnreLeMKbJorDUGGTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to do business with. Leased a unit at a great price in less than 30 minutes.",
"date": "2024-01-16T16:55:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "59020d74-0a24-4b5c-9958-065b5f07aa4d",
"author": "Steve Larue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4fZvDMibDbXcpmbnz65zWEKXrdCOjpzuQeGQKAv5R5QTIgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We went in, not knowing what to expect, and the staff was great, the prices were great, and the facility was great. Was very pleased with the whole experience.",
"date": "2024-01-15T21:54:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Steve! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 409-0143 if anything comes up!",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "daf1cd4f-12c9-4959-847c-2531c7d8ecc3",
"author": "Ruben G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXigDeyCbHVieoeHZF9yt4fy5DIrYznDrIyMK25S2n1XUHHZwSX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iāve been using this location for a while now. Their facility is very well set up. Shannon and the team have been great throughout. I recently needed to move units on short notice. They helped me find one that worked for my needs, and got me moved in very quickly and efficiently.",
"date": "2024-01-13T22:29:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ruben, we are so happy to hear that Shannon could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfe6f614-32dd-4efb-a05d-5bc5a1ec1bf6",
"author": "Shelia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkawBi633yN3iGANjr8Vx1S2pBe0D9bkp94EdxV8Y7A10EPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ten stars access to your company",
"date": "2024-01-12T21:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shelia! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fe5cbd02-1320-433b-8201-59d77d496331",
"author": "mike young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVo-ZzXEo_75QVXyt37BFpb2hVmBAsnvJjwqT3FjRhs_MBohA9h=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon went above and beyond to help get me in a storage unit, that day.",
"date": "2024-01-11T22:29:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mike! We work hard to meet the expectations of our customers, and we're happy to hear Shannon hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83d0b27b-4b02-4df0-8729-59589d21801f",
"author": "kyle rachau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8du01HMZmnDWiEJ5mOo31WO5bZB7b_H39w3kedI5iQmMe2k1z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Made everything seamless",
"date": "2024-01-09T20:27:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyle! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b55a01df-e722-4e07-8d60-2beb74cf1225",
"author": "shelly donald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCCV68PLDb-d2wK7BI6M0bMXmXVYCfql_Nkcw5pk2zy6w-iw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Scheduled a reservation for a unit online late at night and Shannon called to confirm first thing the next morning. I've never used a storage unit and Shannon took tike to explain everything and made sure I had everything I needed as well. Great team member! Look foward to using this service.",
"date": "2024-01-08T15:33:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shelly, thank you for your review. We're glad Shannon took the time to explain everything and made sure you had everything you needed as well. Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "081c4c7a-86fa-45aa-8092-483a91f6ac3a",
"author": "Dan Hermes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWro5v1qyqNU-a_d6X4PjDZQAEioH92O_g7SZQj_GI2OnoAgj9Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was great to work with.",
"date": "2024-01-04T18:15:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dan. We are glad our manager Shannonwas able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9387176e-7676-4e48-b076-a482e4696170",
"author": "Rebecca Harik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrqFvBnzhDaPTz5nK2-mpnc6o6kIDLvLtvTiBABRstAbHEEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-04T17:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Rebecca! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1dea33e3-22fb-4551-8116-4c8c7b29abba",
"author": "Gale Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2tntbhLw2p5c4OgZ2EMQJYUPz3QSmz7QdoOn8_aeR2X8NfhjEMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I used Extra Space Storage more than 20 years ago. Needed a rental again January 1st. They still are providing a clean, well maintained facility. Shanon helped me with a challenge using the door handle. I appreciated her attentiveness. Overall, with so many storage facilities to chose from, Extra Space Storage was the best choice. Why? Online rental, convenient location and great prices!",
"date": "2024-01-04T02:26:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive review, Gale! We're glad to hear that you had a great experience with Extra Space Storage. We strive to provide clean and well-maintained facilities, and we're happy that Shanon was able to assist you with any challenges you faced. We appreciate your business and look forward to serving you again in the future. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "0718f0d7-cc50-4bb7-a4b1-0869cea6aa15",
"author": "Annabel Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1ppFSYWmW1QHOOiDBCiTmxlBha2LSPh5ungWstj-plQx-Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Could not be an easier process. Opened the unit in a few minutes and was in. Staff super friendly. Clean unit and carts always around to move my stuff.",
"date": "2023-12-28T19:09:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Annabel, your kind words are appreciated! We make it a priority to provide clean, well-equipped facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1014d133-d1ef-4439-ab18-f4099f58204c",
"author": "Mary Anne Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAXpcIxzFEAkYk4dFZk-6rYzxEu1ZMRIbgZnSKLHnC3uS1ir2TvA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service. Went over different sizes and Shannon and Angel were so helpful and friendly. We closed one storage to open another. Went smooth. Thank you ladies. Much luvš¤©š",
"date": "2023-12-19T23:17:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mary. We're glad Shannon and Angel were helpful and friendly to work with! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "27c70bc2-2835-4a9b-9e04-c8a2b5645be7",
"author": "LaTia Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYlUkxmBqtDVWnKz_N5i4XMTakSnFvkv5xsxgOX1kDpZaQtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon Lilly was very prompt and efficient. She also helped me size on a storage unit. Highly recommend asking her if you need help choosing what works best.",
"date": "2023-12-18T17:10:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Latia, thank you for your review. We're glad Shannon Lilly was very prompt and efficient and helped you size a storage unit. Give us a call at 888-STORAGE if you need any future assistance. ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9f095e6-8b25-4c14-bf39-587f6c37a5d5",
"author": "Joshua Holder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7yfe4FTAPSd-mSpT45v67iBJuLEHUadKEyt_2ZUmg3WTwaPVtEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-12-16T19:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Joshua! Please stop by our office or call us at (804) 409-0143 if you have any questions. ",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3f9cd8b-3e3d-4a6e-8218-ab1a0c8d79cc",
"author": "Blake Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3yzz4PKifuT33ewCQZRMGoFMbNH50lnqodEp8ZUqNsOVM9FBH=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-12T21:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Blake! We are here for you if you need anything.",
"replyDate": "2024-07-10T01:33:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c750d27c-7a0c-45f9-b3b5-ff4995567035",
"author": "Cynthia Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvLf1CIjMh8fuMqRDNnQwjOLwA3R7Y7gCteKrPd_Nc0EQbylYb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-12-12T14:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Cynthia! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9434fcfb-5d26-4c66-aaba-43e2f58c5002",
"author": "Missie Thacker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcR-HaYddU29npixKqDa4e90ObTiJSyry3KiybkPqm5FvHSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was easy to work with. Answered all my questions and got me into a larger unit with in a few minutes. Thank you Shannon for your help today!!!",
"date": "2023-12-09T18:04:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Missie. We're glad Shannon was easy to work with! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14f75c0e-2d45-4f85-9854-dda2d9b60709",
"author": "Skyllar S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIBVg6f6Y_0jxlrKm9nGJbZmgUHoQi843Y0QdpjsBSznflhGYF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was a huge help!",
"date": "2023-12-05T19:57:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Skyllar. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d10f7a94-daa5-46e9-8be2-0b23090cfb01",
"author": "Brenda Maysonet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1Vrov6q1Fei9fLllQxPNA0mT7rjUfATniGceKEeFFX313=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was great. Help me thru the process of renting, answering all my questions with the up most professionalism and patience.",
"date": "2023-12-01T19:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Todd is great too! Thanks for the positive review, Brenda. We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "623b8bf1-87d9-43e7-b924-5a18d8a90db8",
"author": "Lily Leonard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXyGvi0500VFfCfsGmsJy8I7iBPVHDOLVvzDXiHZKfQUWzjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service Shannon was excellent. Not happy about price increases but she was great therefore we will keep using the space for now.",
"date": "2023-11-22T18:32:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lily, thanks so much for your review! We are thrilled to hear your experience with Shannon was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f08da4b4-06a3-412c-8472-3da7309ceb8a",
"author": "Charles McGee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVctHI6iaYOctKdZSHyCQ-egmeh0r0zFoor0ZjJUQE-J9-er-T=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and knowledgable",
"date": "2023-11-20T17:54:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charles, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "10f05ca5-428e-41db-a418-1b9b9fe8e898",
"author": "Zach Guion",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs_hezhgUSRFzLymE6r2tRqQ3s0rupHWbPO4loDnOs4fsdqjmG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-18T15:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Zach. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c0eff82-8f87-4d98-a86e-2279b44e84cf",
"author": "Keisha Sounds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYSIj1kbw89KK-lUVjE9YxzcdmBoW5C7Z3WZrdQM4u7BsTnSpP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service. I was able to save money from switching to Extra Space. I use the Extra Space storage on Huguenot road. The manager worked with me to find the best option so I can pay the least amount of money by advocating my needs to the district manager! Now, thatās great customer service!",
"date": "2023-11-17T22:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive review, Keisha! We're thrilled to hear that you had a great experience with our Extra Space Storage on Huguenot Road. Our team is always dedicated to providing excellent customer service and finding the best options for our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us at (804) 409-0143.",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89061c70-85ce-48f3-abe7-b59f3a33b9eb",
"author": "Mike Holle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbM7nywmjJ96ViqzFwCfM51KeOFZjA9x3xkQcs7Vu5BRaz_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ask for Shannon, she did a great job. Very helpful.",
"date": "2023-11-17T21:18:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8bd097ac-e659-414f-aaf9-03955b96c923",
"author": "Patricia Ramsay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnVCFWhFvT39CPCRj9mXLyMJ1cXS6sDZ1wPIg9PlVbQCeRY_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was awesome! She helped me thoroughly with closing out my account and was very sweet and kind throughout the process!",
"date": "2023-11-16T21:25:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Shannon is great too! Thanks for the positive review, Patricia. We pride ourselves on having a helpful and friendly staff. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd832118-dfc3-4a81-8958-115efb646bf7",
"author": "Mary A. Bell, Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaNenm445zhedvshDnQx2aazmdRUyoSylBORxfe-r7nYTdKQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can't speak enough about Shannon. She assisted me with my transfer and I am extremely satisfied...price wise and her professionalism and friendliness. She made me feel at home and welcomed āŗ. Shannon is the employee for Extra Space Storage who is a fantastic representative. Thanks...Shannon",
"date": "2023-11-14T20:19:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mary, thanks so much for your review! We are thrilled to hear your experience with Shannon was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b7c1e46f-39b5-4986-96a1-3fb164ba590e",
"author": "heaven leigh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRkYyFLFgnuoT_shvPiXPF2KRjVSk1k48RO1_MBtg2mQSpVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience friendly people and helpful",
"date": "2023-11-10T16:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heaven, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d8e930c-0d4d-48f2-8b26-752813deca2f",
"author": "LaRhonda Burford",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr-erLud4EiSprt6ggNYW_SnCd8bnN7qsP5KO9alDODDEw809n=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love Shannon, very sweet and helped me outš",
"date": "2023-11-09T20:45:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Larhonda! We pride ourselves on having a friendly, accommodating staff and are so happy Shannon was able to assist you! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a1b2e17-4036-4f9a-8c45-f1cfac00da90",
"author": "Sam d",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4UoqhNV17kX3kmFa2QxG8ABSRI8R_WLkd2hzxVd4_Cfh1_io=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was amazing with helping me understand more information about the facility I didnāt know! 5 stars for amazing service and assistance!!",
"date": "2023-11-02T23:43:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sam. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d92248ba-469c-4e05-971a-06c5b3437cb0",
"author": "Autumn Costello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC9LKpgUroqA2FWT_AuHcX93dqFnQ0l1biC8j82Kma1EeTpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have had a unit with this Huguenot Rd location for over a year and previously a client at the Otterdale Rd & 60 location.\nThe management and staff at the Huguenot Rd location have always been super friendly and accommodating.\nWe value our items and feel very safe and confident using the units here .\nIt's well lit and during office hours a restroom is available.",
"date": "2023-11-02T16:56:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Autumn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "9c9f03c2-bc55-4af7-8ef7-62940be8bc13",
"author": "Anglette Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4aaRJH9WKHtCh-Fcwbi4qNVPxOb-DJMuOVdmXdPEDGUPW3kQL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff and great service. I especially enjoyed working with the associate Shannon. I will be using this service in the future as well.",
"date": "2023-10-26T19:02:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Anglette! We pride ourselves on having a friendly, accommodating staff and are so happy Shannon was able to assist you! If you ever need any help with your rental, come by the office or call us at 800-800-3456.",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cd380e3-b03c-44fb-a432-0ba202d09c8b",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqpIVsSKA7CRi6-rM-P4Hdqnu4DK8ySQ7K3NzrVaGnHAuDEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had storage need changes and wanted to move to a smaller unit. We had several plan changes involving possible overlap of use of storage units. Todd and Shannon were extremely helpful in making suggestions, helping us finalize our schedules, aligning our accounts, and going beyond what they probably had to do to accomodate us. Last minute modifications and plans were responded to smoothly and with help and attention. We ended up completing the transfer ahead of schedule and they adapted the facility services to our needs.\n\nThe equipment needed for our change was readily available and the process went faster and smoother than we could have hoped.\n\nMany thanks to Todd and Shannon for their focused attention and making the Extra Space Storage system work for us.",
"date": "2023-10-26T15:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage! Our team really appreciates this thoughtful review, Chris. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Todd and Shannon. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad9f56c5-e747-4262-a7a7-22010ec421f7",
"author": "Lycan Bloodborn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOYRRXIzAnZmY0xOtbBIacpVGpja2Fvq6dkS_fVo5Z1jivxoxG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was quick to follow up my online reservation, even after hrs. He answered all my questions well, and helped me finalize the process.",
"date": "2023-10-24T14:18:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lycan. We are glad Todd was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fb2d136-361c-40cd-bffa-2ca408dbe55a",
"author": "Runda Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXv79qQgvOcgVgSVV2e6mzLvdY30rVgClzXlexhUPAUtDacg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service from Shannon and Todd!! Clean facilities, great place to store!!",
"date": "2023-10-20T17:09:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Runda, thank you for your review! We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c6085a02-11a8-4396-bf56-8c88cc158538",
"author": "Jane Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnT6SZUklrUV4EQjRw_pW_dtHo3BcxGlqbrq24KhexQ22Y_w=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-10-17T17:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating, Jane. Please call (804) 409-0143 if you have any questions. ",
"replyDate": "2024-07-10T01:34:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce09b55f-020c-4db9-8258-decf98e84c33",
"author": "cj maxwell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHiHIR6FSCENR66YXTUsI9JFUCGe2elqm7FlN-E07G8FqpmV3NWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience Todd is great!",
"date": "2023-10-17T16:41:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Todd is great too! Thanks for the positive review, Cj. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d07b5241-2a70-4ac4-adb5-05be9968a53d",
"author": "Chan Mohney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7aCelmx1k2kGZTv3xjheVLkoLVqNT1HlTdy19DVFUtOx_Zw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Prompt service. Very courteous. Thanks.",
"date": "2023-10-17T15:30:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Chan. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "869af983-b25b-470c-a615-55034387528f",
"author": "Patrick VanLandingham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW95Zfh9sMlnerFgQ5rwh-oq72m0qYSpHShwXYt-UkHMwTPAygv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service at the store level!",
"date": "2023-10-16T18:57:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Patrick! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3328494-1424-40fc-a596-eb43082a8412",
"author": "Charles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu5Yfr7qvKjF0UpfPL6wQ3IuiwYtAi_BFED-IHx3htUfEEKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-15T00:53:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Charles! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 409-0143 if you ever need anything. ",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4be522c3-9ade-44f5-a2b3-add5cd45f1da",
"author": "slater dunbar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrB7i12KF5EcM_QqeYh21IItFSnxMAKKc4uzwHa6A76z1lsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-13T14:14:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Slater! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab3bf237-a4c1-45f7-be73-3fc2fe6177d1",
"author": "Jennifer Bowyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW310noEjwIt11_Y9X5Mpp2feTlo0W_3hMbl7hTbp2Cg9J9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra helpful, extra nice!!",
"date": "2023-10-09T14:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jennifer! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "21b8b495-6f5d-46ad-b480-8239c0390db9",
"author": "pat bia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2bs9Fy10SMkcjVG5jWkfJGyYk2zOEvbBrgBzRcatNIYIDx-s=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, convenient and climate controlled. I feel satisfied with my choice. The unit was swept out and clean. I feel secure leaving my items here.\n\nI have worked with numerous Extra Space Storage people, all very helpful. Today Shannon was my hero.",
"date": "2023-10-07T14:07:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Pat! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-10T01:34:33.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "30c584c6-127a-4cc5-8f28-6b740aaeaf19",
"author": "Lindsey Maiden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgX0sF38y5AiIE6Mg3O7T9FJCPjXd1Htw_jYxqle3i_gtOOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon went above and beyond to help me!!!",
"date": "2023-10-05T16:28:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lindsey. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6846700f-0014-44ab-bbe1-cdcfdc572c2f",
"author": "Shari Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLOh_grgIa4lGXsLX61Hp6rLpESZeXDQKeY-6lUFe49-jbcSFbAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at Extra Space Storage on Huguenot Road in Midlothian is so friendly and helpful! We have had one unit at this facility since August 2022 and just added another small unit this week. Todd was very helpful and made the process so easy without having to come in. The facility is gated & is very clean inside as well as the grounds. We highly recommend this storage facility, and they also offer specials on their rates.",
"date": "2023-09-29T16:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Shari! We're so happy to hear Todd was able to make your rental process hassle-free! We know that our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! Give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "d5f9a1ab-1015-445a-b5e9-a27efc833b88",
"author": "Edmund Pruett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSVKBVroj3qAhDr-cyYRPAKCX7-m2JKvsJWTabNt2CjuivSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast courteous and detailed service from Shannon Thank you",
"date": "2023-09-22T16:37:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Edmund. We are glad Shannon was able to provide exceptional customer service as quickly as possible. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "812ca87f-5190-47a4-8663-e5d2680e566e",
"author": "Whitney Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYzOBDJbCilJxSFb-017GUISBkYdyecVQ-_YwSI8QqMWalF1-w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Moving and storage is never fun, but the person you interact with to finalize the details matters. Shannon was polite, knowledgeable and quick. I appreciate her help in the process of reserving a storage unit!",
"date": "2023-09-19T14:34:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Whitney, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "32d74cbf-9562-4646-ba85-94d723d80089",
"author": "Heather Holley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJR7PjOUUxvV4cuLrzHBIZp2MoFq3yqu9-Lgry87hAHRdo9Mw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was very helping accommodating my rental needs and making sure I had great service.\nGreat place to store your items.",
"date": "2023-09-16T15:09:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c002b2dd-656a-467e-9f56-9644732f0da8",
"author": "Robin Haymaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJU97FbYMWprw5k1CGo4F9g6yejlhHyvUbHeJ8rfdPm9QrrAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-09T17:19:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robin, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "494f9b3c-27be-4f2d-989f-98bd1b3a3ca8",
"author": "Bryan Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRzIDO2J2fsthPE251qIC_JjFxJkXFXm5jhNku_f6pY0jeeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-09T13:21:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Bryan! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c200f08-e5c4-45f7-94a1-bb8ceafcde07",
"author": "Gabrielle Mizell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4VeIV5BDWnPhcjsl0RI2ZkheYvQuYVmt74_9jVYd0Q03sRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-04T17:02:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Gabrielle! Please stop by our office or call us at (804) 409-0143 if you have any questions. ",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf7eb933-3c31-4bfe-a661-270e9c396e95",
"author": "Monica Rumsey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3v_qegDV7MlJ28W0WtEv5JlJRgJuh5m7xE58KNAfu6R8nUkc=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Extra Space Storage on Huguenot Road appears to be very well managed, clean, and convenient to use. The staff, Todd Close and Shannon Lilly, made everything so easy to arrange for my move-in and are very helpful with anything that has come up.\nMy only concern is, as they explained to me, that the a/c unit in my area has been malfunctioning so thatās why they have buckets in the access hallway to catch water dripping from the a/c unit in the ceiling. And of course that also means the warmish temperature in my area makes things a bit uncomfortable. Hope this will be fixed soon!",
"date": "2023-09-04T14:22:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Monica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lily! Donāt hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "2deb0f81-a963-49a8-8884-31b174f4477b",
"author": "Janeen Shumate",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLABZ7pTn4ZYZIEeTsyrjlFjRhWMntL8dHUIuF2IXhMQ-HIkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was handled in a professional manner. They made everything simple and quick. All questions were answered in easy to understand terms and I would highly recommend them for all your storage needs.",
"date": "2023-08-31T21:19:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Janeen! We're so happy to hear our team was able to make your rental process simple and quick! Give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d8040834-ad92-46fa-bdbe-efa3e417808a",
"author": "Diane Silva",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNVkVtMTUlOYxM3Bdd3gDdGyeJ5aQuvv_zrn1ZwRH5xws0Hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, extremely clean",
"date": "2023-08-26T14:06:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Diane, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8e9c7ecc-c4f8-4200-9e13-1908f747254b",
"author": "C V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrG4KRtpe7rMHT_lBKcmsibrpdfVEdzxOxXOn4l1b6M7i2ruTF3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great team. Neat and Tom.",
"date": "2023-08-18T21:59:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Celal! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53881dd2-574c-4a2d-856e-4ac2d70471b1",
"author": "Acewall Scholars",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTAqpwIxYzq9QZVawBlrxJoS5Hr9Sx58-dSi5nR29cnBLCwcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. I was able to save money from switching to Extra Space.",
"date": "2023-08-15T15:51:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Acewall! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:34:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3742f9d-212e-4873-85f5-4a912dcffc6c",
"author": "Douglas S Ewalt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4xWfpePFmS1ivR7qPSrVhEPXTO3GF_2e3--ZXZCvdiNUSAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eddie was very easy to work with, and answered all of my questions.",
"date": "2023-08-06T11:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Douglas. We're glad Eddie was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f83fce4-5301-4332-8b60-3fd11d437774",
"author": "Shaun Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXN9fKO24i5NKXhVs2DSvBNfK1YORokJ8o8C4W1VJIrJzUE2_M=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T15:46:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shaun! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05f1b71f-ab21-42ba-89d4-81329c216aa0",
"author": "Mac Willis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMuy32VFnEMkbLebYLWUkUftmGhSjPplAYmMu413-cDc9s6A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility is good but what keeps my business for over 6 years has been the Management specifically. Eddie and the rest of the staff are absolutely great. Recommended.",
"date": "2023-08-02T21:18:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Mac. We're glad our team is always so kind and professional to you. We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We think Shannon and Todd are great too! Please call (804) 409-0143 if you have any questions. ",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34c0d58c-2d45-4912-a8ea-465034397a88",
"author": "Caleb Wiley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEmTgpMfro9X3jVWEyQ6X6UPQP1goNliARPZNNjAwwhtz_jccP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-31T11:47:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your rating, Caleb. We are so happy we could meet your storage needs at Extra Space Storage.",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "183a4ec8-9d36-46c8-a08a-236db16bc637",
"author": "Suzy Albus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsHI-Zb9mQzSycGSO8z84rnDQA3vJC5iIJsHiavj_EWoeebQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eddie was awesome! VERY helpful!",
"date": "2023-07-29T15:47:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Suzy. Thank you for the 5-star review! We're so happy Eddie could help. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e9d43a4-9975-448a-ad12-10411b25373e",
"author": "Becca Hornick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpp7XlG1grjMgZv_x17z_VIL06WGK3L1HcJVWgAzeK2bsShpNYkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience here. Renting a unit was super easy. Eddie was super professional, easy to work with & walked me through everything I needed. Overall pleased & happy to be storing things here.",
"date": "2023-07-28T21:14:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rebecca! It's wonderful to hear you had a positive experience with us and are glad Eddie was professional and easy to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 409-0143 if anything comes up!",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2c21864-4b28-4d8b-b353-b0e58d08b130",
"author": "Marc Schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkg7BLsX5TNu4vTNBWOl6_P-MY4Pf55QULG94fVcyIqkUrDg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Eddie at Huguenot location was very helpful in addressing all of my needs & helped me identify the most economical options to meet my requirements",
"date": "2023-07-25T15:06:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marc. We're glad Eddie was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dcca4c45-2569-4428-b966-0aa0bc7194e9",
"author": "Joyce Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWr816I5dp-7p5y9hQtwluvmZVK3y8lRcWIQiNvONt7w5VZOCmkdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving is always stressful but Extra Space was so great. Eddie was so nice and explained everything perfectly!",
"date": "2023-07-19T16:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Joyce! We work hard to meet the expectations of our customers, and we're happy to hear Eddie hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88d79d89-9a88-46f2-94af-3d18e938240c",
"author": "Sheila Hite",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnwtO3-eTkBnQ0B45qI-O8YptGgzOy2vX-x2NEGdwjCNUVlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for the quick and simple transaction. Much appreciated",
"date": "2023-07-17T15:29:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sheila! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2024-07-10T01:34:36.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "d9c4962f-b768-4008-9777-543465ba1b75",
"author": "Janet Dawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoLkYSHuHPyzXYMViqSd5jiRw5QcZHh1sUteOrRn0BPK4A5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-06T20:30:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Janet! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7bf2d0a0-1b35-4620-9b74-923ac05b4109",
"author": "Hannah Burden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLe4rPEtl3sKzgxMLQ_JzFZMFjzzHuhodCVvBH4u_Q3sIoHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-17T16:50:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Hannah! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (804) 409-0143 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63a0c803-c6e4-4074-ad11-abedb095ddea",
"author": "Osman Oliva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWEdnNBLBcsTd6JxBTNyhak9AdZ9wIHhNoab8n1bxjMSza4Zc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff and clean premises",
"date": "2023-06-17T16:06:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Osman!Thank you so much for the positive review. We know our customers value clean facilities and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "75e60237-e8fc-42f8-8b72-c73fc59c2cf1",
"author": "Kacky Floyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqjZDpTqtn5W4BsQejX_8BcojBZ_IppD3hJ-Jyitk0qWNgU7fv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome! Great service and prices!",
"date": "2023-06-16T18:08:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kacky! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e7a5bb12-42cf-44b5-8f92-f2b03ac29643",
"author": "Ashley Stovall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6eikYeMDzL5A-uRAWrrWW7VR56nvXqtnCuj-NarRdrbWIjg29=s64-c-rp-mo-br100",
"rating": 4,
"text": "I spoke with Shannon over the phone and she provided great service! She helped me troubleshoot my reservation, answered all my questions, and followed up with me in a timely manner! Super impressed with the client service. I could not have asked for a better booking experience.",
"date": "2023-06-16T13:47:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ashley. We're glad Shannon was as helpful as can be! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09195252-8012-4b48-9f59-d124329270f5",
"author": "Jon Deakins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHpIxRu6eKUk-gEVOynXPEijMfdEsB3zP-vHAl2jgjdtERtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-12T15:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jon! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2533212f-9ddc-40cb-9fbe-ed5236e97ec4",
"author": "Tonya Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJejXYEAyCn7Of6adgPEhEE2nGK9Tba-nXGVkQSpolkuBp2hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon is wonderful to work with. She not took the time to listen to my issue she made sure it was completely resolved and approved before our call ended.",
"date": "2023-06-10T15:29:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tonya. We're happy to know Shannon was wonderful to work with! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c399a136-0e90-417e-be13-3b77190d70cb",
"author": "Michael Kasko",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9ohoN-hGUQM-fnyv5w-Spf05rS6Pgx_e2o3n-HGwvnyvyPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was excellent! Iāve dealt with her on several occasions, and have always found her to be courteous, professional, and very competent. After hearing horror stories from friends about other storage companies, my dealings with Shannon give me confidence that I wonāt have the same kind of experience!",
"date": "2023-06-07T20:39:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Shannon has been excellent to work with! We are happy to have you store with us. Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4a87a942-053b-4290-a6d5-f7440720713d",
"author": "Michael Messina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJKz55LlO9NxbqZQ79DVL0T6CJmeQy2KTt8rKviXtB_sNlYg=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-06-05T16:52:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating, Michael. Stop by the office if you need anything!",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16d6edcb-0b5b-4c61-9719-58dbd423a55f",
"author": "David D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUr0et-2e6s8sV8bHs5RReMd3rjgDoqmzv_RRAMw0FKNUpF_ja7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-05T16:51:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, D! Don't hesitate to reach out to us at (804) 409-0143 if you ever need any assistance. ",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a83a231c-bbf9-4d4f-a578-a10bed6fa42d",
"author": "All things Ms. Meka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR6XZ5IE4MujaxZH-k6JnJQ5HJ23-NlDp7izVbiRHmvTS2Yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hunnni let me tell you Shannon is the Lady!! She helped me out every time I came in or called there! She gave me several courtesy calls when I was behind in my payments making sure I knew the last day before auction took place lucky with her consistent reminder I was able to make my payment and as of now Iām caught up. I have 2 big units there! Can you imagine!!!",
"date": "2023-06-02T21:05:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, All. We're happy to know Shannon has been courteous and as helpful as can be! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:34:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e877a94-88bf-4875-9f6e-6869620bc4aa",
"author": "terra thornton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSK1ENFb41GPang8b_VMfri-sHAw5_bjFaLgPBP9qUX8sukbfI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-01T21:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Terra! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5fe6f972-76d6-4440-a6a7-b2c6c95650c1",
"author": "Andrew Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT8Uaf0gb9JUVyX_TA78IW_9Kp_HVc_hew8qtVNFwhvGmVTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! I recommend this storage facility.",
"date": "2023-05-31T21:07:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Andrew! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 409-0143 if anything comes up!",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "424f4672-f560-4b7a-94b8-a27f9acf1f4d",
"author": "Jennifer Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnnBIb1mKl8OAyOiGcXY4PQNTshGpSRvq_CToNQBVTxkbcVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful! Awesome experience.",
"date": "2023-05-31T21:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennifer, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1073142c-3864-4f22-a6df-bbc7041050fa",
"author": "angela r",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXva3MVshrc72kggpQdDAFkaRWdezsYDnK6WzMCqjRcpzEtOKCL4A=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Office staff nice & knowledgeable. Just not sure about all the commotion & loud music outside storage\nThen the weed smells throughout the unit isles. Hope it's not a common thing.",
"date": "2023-05-29T03:17:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angela, thank you for your review. We're glad our team was nice and knowledgeable. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the commotion, loud music, and smell. In the meantime, give us a call at (804) 409-0143 if you need anything.",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1f324bae-fcb3-4d26-b9c0-4ce924338dc0",
"author": "Ron Nash",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBIRWxNkfYmarijrkVhi87Hq6qPybOjH45r1sJZqgXn6weYJakmg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-05-26T21:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ron. Thanks for the positive rating. We are happy you had a great experience with Extra Space Storage. Please call (804) 409-0143 if you have any questions about your rental. ",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3971a6d6-0a96-44cb-bd7d-3c504cac6d5a",
"author": "Tayron L Stepney Sr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNZeFCXe9KhI7QDXcLKQmPbPkPs8-5osNbFq9jZaLWlbyw7NJC=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon is the best!!! I was worried that changing units would be a hassle, but she was amazing at proving me wrong...the process was seamless and took 5 minutes...anybody in their right mind would go see Shannon and be just as impressed as I was",
"date": "2023-05-26T18:10:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tayron L Stepney! We are thrilled to know Shannon hit the mark for you. Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abf5e1fe-80e3-4c8d-b326-32cac393df9c",
"author": "Jason Sigler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGbjJO1iZ3UZ9ZJ2TFaudS6cuO5UW814XRL10WCrAntzhNdqmQRA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Space is extra simple! The app makes managing your space a breeze and the facilities themselves are clean and well-kept. If you need space, get Extra Space!",
"date": "2023-05-23T13:53:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jason, we are so happy to hear that we could accommodate you and provide a smooth reservation experience. Thank you so much for choosing Extra Space Storage! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "04429441-24ec-4ffb-9b67-effdcdf4d454",
"author": "Janiece Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9-6yAw_wy4l3YR2CTiwmqDTGoW2HW1q5uBpfk-UDIZ-FzSw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Shannon were great! Very helpful.",
"date": "2023-05-16T20:53:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Janiece, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Todd and Shannon! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a49c3746-daf5-4004-9430-ff2ae0c6516a",
"author": "The wave Family",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjtDSRTWqQEEISqrSFDxXSmLPSz2SBMu5W-cXhwwi5-zxwO5mp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-12T20:27:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, The. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "691300ea-073e-4472-a144-28c32be34c14",
"author": "James Pena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5RY-HwHH2BAelzYXC6u2p4CEKllgYavUpm1gSOnOb8aXt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome prices, amazing service",
"date": "2023-05-10T17:29:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "98cc3efe-8eef-4876-b0e2-067191905426",
"author": "Veronica Grimes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEdel61M2uZa8K9lbWAy1NXfxZggNt-bOAAU52ONI74QbK-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first time obtaining a storage unit and I can definitely say I picked a great facility (ExtraSpace Storage). Shannonās customer service was superb!!! She was extremely thorough and knowledgeable in going over all aspects of obtaining the storage unit (even showing us a couple of the units). My husband and I was more than pleased.",
"date": "2023-05-08T22:09:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Veronica. We are glad Shannon was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "066a1cfc-21ce-40a8-a1b0-8a0b67893c95",
"author": "Linda Fielding",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoFY7p2OejsuLGUulDc-rs8ok_2bX3v504BaUydoFAfjbO0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very positive experience with Shannon and the location manager during a stressful moving day. Due to needing to rent a number of units at once, Shannon spent over an hour assisting me, trying to give me the best possible end resultāand succeeded!! Thank you both for your patience, generosity and excellent customer service!!",
"date": "2023-05-08T18:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Linda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56a2f7de-4715-4251-88b3-de4964e54fb4",
"author": "DeBoard Kathryn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjeheAiWfQYCfYZGmuVMBT2sIwnWImIhtEzULai_3cak7imQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great prices, climate controlled, clean, secure. Helpful, quick service by Shannon and Todd!",
"date": "2023-05-07T12:30:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Deboard! We pride ourselves on having a friendly, accommodating staff and are so happy Shannon and Todd were able to assist you! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "65c63dbf-5217-4b39-a23c-5020bb3e733d",
"author": "Barry Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFXVo2Tsqnkv39vnXnVbsuBJz07N-sQlis79OTXhA74gxK1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sharon, help me all the way through the process. Very easy and fast and she was so nice. If I have to rental place again I will choose this place",
"date": "2023-05-06T16:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Barry. We're glad Sharon could help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "deee07f1-be69-4aef-9d69-bbfce41bb386",
"author": "Eve Charity B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLub4uZeK3vhiE5cJlYnNdi9twV3pepiXIMoky8qHhc6QWaU358=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service - Shannon was incredibly quick and knowledgeable!",
"date": "2023-04-27T21:01:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Eve. We're glad Shannon has been quick and knowledgeable! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bead580e-ee61-45d4-a28c-d98e28ca102e",
"author": "Seth Minugh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1cQ-UQqyrQq-ggALK5ck-bK3zG4MkkDLQYWwxkDLYdbQKcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon Lilly was very helpful at the 1622 Huguenot Road, 23113 Location. She answered the phone right before closing to assist us with a few questions which all were answered in great detail. We were just getting off work and Shannon kept the store open late to give us time to stop by and show us the unit we were interested in and when we decided to get the unit, she stayed to finish the entire lease with us and made sure to explain everything to us throughout the process and continued to answer all our questions with satisfying answers.",
"date": "2023-04-24T22:05:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Seth. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, accommodating staff and are so happy Shannon was able to assist you! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c33dd2db-450f-42fa-b792-6cbe20574b39",
"author": "Frank",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKdZhBRNAx1Pedw8kjD_p1YELINZkFRTUrCUV5SmDT9gwkLUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpfulā¦. Easy transaction.\nWill definitely be using the facility again.",
"date": "2023-04-24T16:27:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frank, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by our office if you need anything in the future!
",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ae577aa8-23c6-47a8-9110-fa79dc732012",
"author": "Patricia Miranda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY8GszFrfm-AE5275yPJ8mdwzgg3ygmCCXkh23dPTKrrkFow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly staff.\nShannon was very thorough and pleasant!",
"date": "2023-04-23T18:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Patricia. Thank you for the review. We're so glad Shannon could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "145eeea5-b622-4e13-b123-ea087376bb2f",
"author": "Marc Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_0mYNEnSN111GVk6hNMjab5Ejo-fctV2Yv5-UgHPm_WTa1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-21T15:46:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Marc! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10cdc6f6-6b9e-41d1-a888-40ef1e022f25",
"author": "Stacey White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpx0OUUD44HWJkMEDR8GyBO6JbkspTyMez__bH3ToQM0TNhWWc9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was awesome! Quick and easy process.",
"date": "2023-04-15T13:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Stacey! We're so happy to hear Shannon was able to make your rental process quick and easy! Give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2023-07-10T01:35:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "080c3cf1-bda4-4db9-8e75-8cbcfd6b86b1",
"author": "Holly S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0OXcJS4TwP50-9Fm2jxYTrfEaPdQqNTlVEE5_HLK3RQmc3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I received excellent customer from the lady who worked with me on the rental. Very friendly and knowledgeable.",
"date": "2023-04-14T19:58:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Holly, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79e4d8f1-0675-4bdf-9ed9-e90810b74763",
"author": "John Ferrara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJButF7czmL3PMBpNSHMG4ocED199LnpBx6IsOyvZKjObIb_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-13T21:06:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John, thank you for your positive rating! Please stop by our office or call us at (804) 409-0143 if you have any questions.",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30e0a0cd-f208-4cdf-aeb2-d6bc22e9ec88",
"author": "LaKeisha Bingham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7IJoi8Pmx7BGqvAV7ng5kG6mMylzg5GSHfqst2-iaVbYUpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer article was great. Todd was extremely helpful and friendly.",
"date": "2023-04-11T20:39:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lakeisha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Todd! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d461fdf3-7998-4682-b543-1ca8cc21f4cc",
"author": "Sally Kwapisz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIne9SDmGIJ20rVGEQuo4l9TcyPYj8Ob0gsXNu5uOvTgF--ZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "These folks, Shannon especially, were great! Thanks so much!",
"date": "2023-04-08T16:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sally, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "050086eb-b52c-4835-bc7e-c7f7835ce0a8",
"author": "Kenna Payne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZBsG58nApevSdCHIDtBOQRGlxwGoVAj3kLEu0vpBv7p4Sfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pleasant, straight forward. Shannon answered all my questions.",
"date": "2023-04-06T17:35:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kenna. Thank you for the review. We're so glad Shannon could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70aeefdf-4e0f-4e11-8f76-56659489793c",
"author": "Baby Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIvMYed3ZB9blNPLTh0e4zl-z8hqD2flTR_Zedu3BthXtENQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was friendly and knowledgeable in helping me determine what size storage unit I needed.",
"date": "2023-04-05T01:55:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Baby, thank you for your review. We're glad Shannon was friendly and knowledgeable. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d818853-a7fd-425e-9955-fdd376f2ddc7",
"author": "glenn jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIv-R9WUkUXIZkMCW5kwBm7Bo8JmWNng9WiYf7QlYWHAKsFaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!!!",
"date": "2023-04-04T20:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Glenn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4bcad44-21dd-4e1b-a496-2f34552e1ff3",
"author": "John Delia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkTzihsZTltzJi5Y-ngYtN_EbdJ678N4XpNrkF29jjKVwxZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T13:53:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello John, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04021314-6781-48ec-8a07-35b11837a400",
"author": "Lura Kirby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy-9gjG7GXVAQo1PfHz_9yIEGawsuiiVQ4WEIKXVTaZJ0kOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and facilities always look great!",
"date": "2023-03-28T22:22:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lura!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility! ",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7108d3f-37a9-4975-9443-0299347432d2",
"author": "Blake Richards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrtOwBDS9TD8OvuN9DWK-MYIX7GQDbqXdkfOxIL6iwsJRAhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was great and easy to work with I enjoyed the customer service",
"date": "2023-03-28T22:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Blake! We work hard to meet the expectations of our customers, and we're happy to hear Shannon hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "719dd625-a7d7-4a8b-858d-d2367bce22b3",
"author": "Tacarra Wyatt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOKV33bgkegESfuUO0bEIzdceD8Q7BZxVUJvmkVC7FPs-jhc68bQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon did a great job and showed much concern about making sure I had the best storage for all my stuff.",
"date": "2023-03-28T21:57:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tacarra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1feb179e-92c3-4b85-9224-759de683e142",
"author": "Jessica Upchurch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJq7dJr6DqpqNKg3Tb3wecfhowql4eQJvsIAFxqZKrX4Xgww=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a question/misunderstanding with my contract and called in and talked with Shannon. She was awesome. She went through the details of my contract and made sure she ironed everything out. I feel much better after talking with her. I have had a good experience at this storage facility so far.",
"date": "2023-03-16T22:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jessica. We're glad Shannon was able to help you with your storage-related questions! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c6caa105-913a-468e-947b-42c8b8c6d164",
"author": "Amy Lucy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW96y31gOqqk2O-NrY6UufW5NsWSPzjyLbhjYICYQhvxqzruaX0xQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-16T17:14:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Amy, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02471983-47cc-4544-8d8b-ea917a10bd70",
"author": "Erin P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUD25EyWc1SKICCQxzZ0N67Re35Z1naktcmaw3TciAN4nym6vBE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-13T18:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Erin! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36dda9e3-f06b-401e-bb0d-d893775e0934",
"author": "Andrew Dodson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZQvocQE4oR44Ytmm5d8sjgARXjonSQ-8AaZCnmaNbdAcgwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience! Site staff are very friendly and were helpful in identifying the best fit for my storage needs. Would definitely recommend for anyone looking for storage in the area.",
"date": "2023-03-13T15:06:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Andrew! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf372d23-2857-4cbf-9dbe-54881608458e",
"author": "LILI BRAGA",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCv9QgV4DkZN7CexxyMRsUnnGRriCcz4FI8rjQCS3YsxtR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful.",
"date": "2023-03-04T20:54:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lili, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73c9cd72-4fc0-4873-89e3-35a1ef97b50e",
"author": "Samuel Taylor, Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2A0UI755WhwCCpxZV9zJpegP0R57C-FfwSofE63oFW9S7Kg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facilities are very good, well-equipped and clean. The staff are all kind and knowledgeable. In particular, Shannon Lilly does a fantastic job. She goes above and beyond to provide the best customer service and experience possible. I am very happy with the service that I have received.",
"date": "2023-03-02T00:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Samuel. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bd02af11-74a2-44a4-a6b6-f7825f38ef36",
"author": "clavince1",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcFU61nCyGFxZD5sBLnO1717nt9OVZZWLpYorxbczoHwZHhow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy! Customer service was fantastic and super knowledgeable! Thank you!",
"date": "2023-02-28T17:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Clavince1! We're committed to providing excellent customer service. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "036b3883-04e7-42be-bf90-d5849e44c812",
"author": "Joey Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHObhJOldJ6zuVJaQ1f2i_A8M2Fl4pIXWWIKCjgupN6VWGp3sL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly customer service.",
"date": "2023-02-28T14:40:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joey! We're committed to providing excellent customer service. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4e96c2a2-70c3-4e68-9eb6-7b9c80b061c3",
"author": "Darkangel Daylon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZ99W-ywSz0joBJWydxX0GRRInxo8FTXF49WhsobubLkchKrk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick, to the point, easy, accomodating",
"date": "2023-02-27T19:53:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Darkangel! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff37b6b3-1115-44a6-a53c-8215d4b214e9",
"author": "josh logan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUc_5eLdBxAHHGLqOZ7rB02u5LY7rnbqdB3U3eVQ9tXzClv8tK8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your stuff! Todd and Shannon are very professional and courteous. I would recommend to anyone!",
"date": "2023-02-25T22:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Josh. It's great to know Todd and Shannon were professional and courteous! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "edf1476e-3110-4027-8509-f6a67c15e8fe",
"author": "Vincent Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE9f-IerIkZth1ypvVx1Cj4D6tqQlyMxEnFrs1wd3Gm7rc_TcVyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "If you are in need of storage space, I canāt imagine you having a better experience than you will hear at this Extra Space Storage facility. I was there for the better part of two years, even went through a management/ownership change, and the service was always impeccable! Iāve never had a cross word spoken to me. Even when I took my payment off of auto pay and ālifeā made me forget to pay on time, it was always a friendly reminder phone call. I felt bad about them having to put the extra locks on my unit because I knew that Iād never do them dirty and take my stuff without paying.\n\nAll in all I would give them 10 stars if it were possible! Thank you to all at this location.",
"date": "2023-02-19T16:13:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Vincent! We hope to work with you again if you need storage in the future, and are always here to help at 888-storage.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "neutral"
},
{
"id": "e0c7919d-471c-45f7-8966-288638cb1fe4",
"author": "natasha parham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX89qIatqF5ys7dg7OBQMk6mMYAGUO-l4Sy5hbX-blW-6skoZo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon has excellent customer service and she is a big help. Always pleasant when I call. She deserves a raise.",
"date": "2023-02-16T17:58:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Natasha. We're thrilled you had a positive experience renting with Shannon at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb8d5921-ad45-4846-b1bd-8bf79f951943",
"author": "LeeAnn Hubbs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzyArY2_J3YlD7slxOnXPiTTdzNkaIvTLSXxTCl4cFnlNQKxTm=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rental fee went up $35/month after only 4 months. Disappointing to say the least but Iāve had this happen before at other places so it must be common to just change the rates whenever they want.\n\nUpdate: The store manager, Todd reached out and helped get this increase brought down. Thanks for the help as well, Shannon.\n2āļø to 5āļø",
"date": "2023-02-13T16:33:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Leeann, thank you for your review. We're glad Todd reached out and helped get this increase brought down as well as Shannon. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f1180a76-2d82-47f0-90c7-091b0218e82c",
"author": "rashaun goode",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjfWHC5cfXjpb6TWH3qneZp30O80kZ76rTmZgR-iFTJi8OAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-08T15:23:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rashaun! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ede43020-26ea-46c9-b658-5ab8bbcbe38b",
"author": "Tim Brownson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHiNTjopaxl5P7vR-LR0hHS7n3AmENE1uahXTE7kb_OMN5vw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick to get us setup and answered my questions completely.",
"date": "2023-02-07T19:43:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Tim! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9a4d826-9724-4f0b-8485-e91da73c0485",
"author": "mildred livesay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-99t0IXuyzRnqFsYmLPDFr3pKuPnRdQPdVMzf_oc8cCPSAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came to Extra Space on Huguenot Rd. just to inquire about a small 5x5 space I may need in the near future. Shannon was very professional, she showed me several sized units to compare against the 5x5. She asked many necessary questions about my storage needs. She seemed very knowledgeable, she even showed me some packing supplies in case I needed any. The prices were decent compared to what I've seen out and about. I didn't obtain a unit today, but she asked me if I would mind completing this survey, and I must say when I do need the space, I will definitely return to this location and rent from Shannon. Exceptional customer service, property was neat and clean, knowledgeable staff. Thanks again Shannon!!",
"date": "2023-02-06T22:07:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mildred. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b0a17581-6ff4-4471-b1b5-3578ceee8c38",
"author": "Everett Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9mzcnK10zJk87IgFcQaqlX545scYCMcqw9NY766O8svPmHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always professional kind assistnce by the staff at Extra Storage. Have never had any ossue at all during my time with Xtra Storage",
"date": "2023-01-31T22:05:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Everett, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "727f803a-00a8-4a77-a17a-4d27d1a8c06d",
"author": "Ron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPm1Bs6eLjXVkWAJV_yEyqVczbLWp9rIFqy6l3bw74e0X9Cg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-21T12:28:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Ron! We're happy we could meet your self-storage needs.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84f09fbc-08a2-4ed1-bcc7-3c4b7509a769",
"author": "Virginia Genao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGzHGCXphRYnkD9q-Jxlc4qQLDLEwjJjpjt29bGxSjM2G0xSh1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, they answered all our questions and offered us alternatives that would suit our needs. Thanks Shannon for all your help.",
"date": "2023-01-19T00:53:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Virginia. We're thrilled you had a positive experience with Shannon at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86ad2c1f-b7a0-44df-94dc-a4698a8904f5",
"author": "Chef Zee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdJ9ScKzMDdxJP1cpsjhO9r6YT2K07e-9Txxy5FomAkntf3a5v8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good Service been with the company for two years hasnāt had any problems with the unit. Everything is been clean.",
"date": "2023-01-15T02:33:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Night, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b9a93e72-9917-4952-8219-e3733cacd8d1",
"author": "Mike Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzbI9OoAbtl9palOLwdukesWRYIWBmRdO03GBXT8rOThjb1Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Would have been 4 Stars for a misleading website. Shannon's customer service skills went that extra mile to ensure I comfortably booked a unit to store my mother's estate. Thank you so much.",
"date": "2023-01-10T16:34:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike. We are glad Shannon was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a09113c8-e7f7-4dd0-9d9f-78b67375b9a5",
"author": "Kelly Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvvDBonRnLrzriUvtEiT-j8OXkgzQe9qF4Op6FnEluzdRh7xs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great experience for customer service! Shannon was so helpful.\nThank you!",
"date": "2023-01-05T17:53:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Capt., thanks so much for your review! We are thrilled to hear your experience was great. We're glad Shannon was so helpful. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "101d4d81-fdbc-4123-8c8a-40398965e04e",
"author": "Kevin Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-F4In-jKwWBkiIQC0Lrsj4ulVP2YyYn-_zfmqiEwJWG73RCs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2022-12-20T18:06:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kevin! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e33ab9e0-d1d9-491f-bd00-7a36505982f1",
"author": "Cristian Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaOyBIjcJxVRYSpCcdpIFL6cxnZD8V2kjjcnoHvyIZPgPXEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-17T17:31:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Cristian! We are grateful for customers like you. ",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a30cc92-3389-4638-b66a-f2ffc6be5f9c",
"author": "Andre' Marville",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZR1LEeTtBVpM0VV-Dm9E1Fypf0oyN3DjcJ7lUX8M3uKB1hAOSkA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-08T02:14:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Andre'! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 409-0143.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f99c333-e986-422c-947f-5e4e33f65842",
"author": "N'Kyrah White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUadcb6U9CQjUGux_sVjWeFAZIkYQnFjUUH4b-X-s4bG-1uA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was AMAZING!! Very welcoming, explained everything in detail, and a great sense of humor! I donāt think Iāve ever met a nicer person in customer service. :)",
"date": "2022-12-07T18:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi N'kyrah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fe5f8d3-70e2-44d9-b405-bafa10cf0bce",
"author": "Fly Fye",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVago5i6Uq7RFsWvHH7G3L6kFxvwn_gwwAMQmIesa6mvPXPcNGY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon and Todd were very friendly, and helpful",
"date": "2022-12-06T21:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Fly! We are thrilled to know Shannon and Todd were friendly and helpful. Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b57df092-c4de-4bc8-b864-f41618de80c4",
"author": "Phil Steinhoff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaweWOvEkz0IcDLulG60uYWMY0JdUqONx1QfCf6qOELtRzUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon and Todd were extremely helpful getting me Set up quickly for move in!",
"date": "2022-12-06T18:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Phil, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon and Todd! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T01:35:13.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9e9963f-9a6b-4d74-91d9-2e558df37626",
"author": "Marcus Norman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmsbkGfl5knbPQ1eIhgmuP1D91_XoMvJQV347UCybZds8DgdK3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding experience",
"date": "2022-12-05T22:15:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marcus. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "388727ca-ae4f-4336-a4b5-871292ec645f",
"author": "Hannah Bloom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV67u3OWIy0Zo4TRiRvue0XYiZFuhFVbf7QHWz7esOyWS23r0sT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was reasonably priced and the location was well laid out so it was easy to navigate",
"date": "2022-12-05T22:13:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Hannah! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at customerservice@extraspace.com.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "8385c92e-1986-4322-8ecf-46b3ff9a943d",
"author": "Marsha Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh4nagGubKkrQFmrl0EKeulth2_bCKWWSm1-u7kjufVZtdZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-05T21:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marsha! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d104f3d5-8e05-4340-9831-d75b2072528e",
"author": "Joshua Magill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXW-uBrndKKonda4uTUVbH9WvnG5NA5qy9IF_joXGa9TgzBMi7d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good location! Very nice staff always willing to work with you with whatever you need! I appreciate employees like Shannon who care about their customers. Definitely recommend!",
"date": "2022-12-01T21:09:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Joshua. Thank you for the recommendation. We're so glad Shannon could meet your storage needs. We're always here to help with any of your storage needs at customerservice@extraspace.com.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a4dc82a3-2c54-4474-aa7b-6cad6e26618d",
"author": "William Randolph",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0pGazeGPGO3Gwfo2KQ1Vz0RUV5RHhFO4ET3EnoEgBlNHOMA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was very complete with explaining the details of the rental of the storage unit.",
"date": "2022-12-01T17:55:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, William. Thank you for the review. We're so glad Shannon could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "085c7744-647b-4535-ae10-c4e683ea1f4c",
"author": "Erik Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7eQf-fdAGJi8P139nKeLBzbMY_YQkFXIosi0dlVoWFk7ziO0_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was a great help in getting us an appropriate space even though it was the end of the day. Great customer service.",
"date": "2022-11-30T21:57:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Erik. We're thrilled you had a positive experience with Shannon at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "83aaca84-7bdb-4563-8ce7-1f58f4c5a80f",
"author": "Tonya Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwPSZ2hlKALGNiMQbw0VIk1krz8o6pJCNPIBVgtAKoS-Q3pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-29T18:00:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tonya, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d33219c-6c86-4c0e-b86f-995cc9e69f64",
"author": "James Embrey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvOg6NQACVABNXByGsKi3X8yNSZ3FjIzYoPR9pJJxG50Gaww=s64-c-rp-mo-br100",
"rating": 5,
"text": "MS. Lilly was very helpful and provided excellent customer service. She was very accomdating and helpful us obtain an appropriate size storage space. Ms Lilly answered our questions easily and made the process very simple to complete.",
"date": "2022-11-28T16:26:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, James! We work hard to meet the expectations of our customers, and we're happy to hear Ms. Lilly was helpful and accommodating when helping you find the best unit for your storage needs. If you have any questions, let us know at 888-storage.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e90861c0-7971-49a9-a17c-b4259d914fd9",
"author": "Susan Beasecker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOgwjI2izI_QVszhBxYgYaArP5KpP95MVkmvkIosj35Zqb_OSU=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage facility was great, it is well lighted, clean, had good climate controls, and flatbeds are always available. The storage unit door worked very easily. And the office staff are always very nice and really helpful! I am so glad I chose this location!",
"date": "2022-11-27T19:05:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you Susan! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! If there is anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com. Our team would love to hear from you!",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "aba79f72-9b0d-4d56-8705-f86f396b55b4",
"author": "Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLysBt9HiWh3jXDpc6fh-dle-F21YQ5-l-mOFMcIuF3YJ0qsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff, great space",
"date": "2022-11-26T18:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dean. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "52859441-fc36-4631-a7e1-c29a6d824fb7",
"author": "Floyd Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcwkThZ9KeOvUgcupn1QLZ9YQjXYGrJtulPO_wuFpBMBbL-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer service",
"date": "2022-11-26T18:18:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Floyd. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1df4c92-a409-4171-b131-22399e7c58a0",
"author": "Ferron Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO_FCSL9xvCDvrnl56oA7UqszrkiNL7XlucMxqGRnULtOI6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "While visiting family I stopped into Extra Space concerning a unit rate increase. I spoke with Shannon, she was very attentive while explained the situation. She was very knowledgeable patient, and was extremely empathetic about the situation. She let me know there was no promises, but she would take a look and follow up with me in the next few days, even though this wasnāt the location my unit was in. Fast forward to today, she gave me a follow up call and discussed with me everything in detail about my account, and what she may be able to do for me to help. Even though the outcome doesnāt reside at her level, I wanted to thank her for going out of her way with all of the help, time, and detail while examining my situation. Shannon youāre a rockstar!!!!! Thanks again.",
"date": "2022-11-19T17:58:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ferron, Thank you for taking the time to leave your review! We pride ourselves on having a patient, knowledgeable, and attentive staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! We appreciate your kind feedback. Call us at 888-storage if there is anything else we can do to assist you!
",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "859ec6b8-f9ed-4a14-85d0-faaa2902e4e5",
"author": "Bill Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXISCCDkONz1AjzpLWj5L3vuuB2EVfuVHJ3CcTxlAZf1oLhtYey=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was extremely helpful, communicating well, friendly and knowledgeable! She helped my husband and I secure a unit large enough to house a couple of Airbnb units that we are temporarily housing. Based on our interaction with her, we would definitely recommend working with her again.",
"date": "2022-11-17T20:52:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, thank you for your review. We're glad Shannon was extremely helpful, communicated well, and was friendly. Thanks for recommending Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6b4b7053-b7c1-45bd-b1bb-6e5c193261de",
"author": "Craig Bruckelmyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ6u4gNYvmKKm8lX4PB-Kh2KhWVs1TznNOinIpujvFbv03MQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-11-17T14:15:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Craig. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f88ca4a0-52b0-408a-8a5b-50c83dc911b2",
"author": "Kimberly Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX3qmUn60NjmE7BMLwFfSyXm1o2tOMhfaHvsVrRn40xrakfDn5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-14T17:42:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kimberly, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa0fd1ff-9342-475f-9233-eac1f1f46bd4",
"author": "Jose Aleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGsyd_-Ih1uNufXSyn-okjLSvk0rZ6y_hza0pZuKeOzy2x0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very helpful, gave me detailed information on lease agreement and was very polite. I appreciate her kindness.",
"date": "2022-11-10T17:16:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jose. We're glad Shannon has been kind, polite, and helpful! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "70921199-9e72-4e08-974e-38fa8fdcdcbb",
"author": "Skip Kilpatrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQhLMhyCR0bOaQzp_57hcez9HrKYLQZBahqJeFa0B83n6eZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very knowledgeable and pleasant to work with!",
"date": "2022-11-10T15:42:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Skip. We're glad Shannon was knowledgeable and pleasant to work with! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "15e0c2c8-6338-492d-b3d6-bc84206c5d59",
"author": "Tia Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJToXwbWoKErQqUE4gE-wl9PAWQvdUGLZTH3ciTZbWe2UFOMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-07T15:21:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tia! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (804) 409-0143 if you ever need anything.",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aaf66fb9-87a2-4acc-840c-55b9019168ec",
"author": "Theresa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXb-G8qwxzoByvNs80mNLalvv9_9l3V_H6PL3HRTcxChWAvAlMv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was extremely help, she answered my questions and offered me products to help my storage experience to be less stressful.",
"date": "2022-11-04T15:02:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Theresa, thank you for your review. We're glad Shannon was extremely helpful, answered your questions, and offered you products to help your storage experience to be less stressful. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T01:35:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f994d41c-8721-4a34-a633-8fdee6b2880a",
"author": "Paul Akong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrK4oOzbt287rmr6olMzgmNJk2jWCOgdAmy-WtyGry3DwU4yd6JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-30T19:48:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Paul! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (804) 409-0143. ",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e23517c1-ca93-4188-b381-079d0036ccb3",
"author": "Cheryl DeVine-Holick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsqN5QPZaDnjU8zdVAx7rYDeA2ciQUuGsijeTHNi6E_j9W6T37=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady helping me was very pleasant and helpful.",
"date": "2022-10-28T11:19:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cheryl. We're glad our team was pleasant and helpful! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bc83d9fe-0b37-4afa-99c5-cfcd68262216",
"author": "Jennifer Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJyJRYRvAR8xn2ri8JwO840Ai1SLqm5J5I9BHEWQj8TV1kvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was extremely helpful and knowledgeable. She was able to assess my needs and what would fit just through me explaining what furniture I had. Also to comfort me she offered several alternatives in case it didnāt all fit in the storage lockerā¦ā¦.sheās good at what she does because it all fit perfectly!!!!",
"date": "2022-10-27T21:55:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jennifer, thank you for your kind words. We're glad Shannon was extremely helpful, knowledgeable, and able to assess your needs. Please stop by the office or give us a call at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:35:53.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "65a42de4-dcb1-4d2d-b69d-3271b39635e5",
"author": "Landon Heath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8Y71N7tvykx_cV4Fdaz9r4g0M5fXoVthk2qo01uQvUaqTDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleasant experience. Shannon was able to answer all my questions quickly and efficiently.",
"date": "2022-10-27T14:45:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Landon. We're thrilled you had a positive experience with Shannon at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a26e45c5-4090-4aeb-850a-c4c2cc94a124",
"author": "Gary Black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6S9ok7cxw7VcmXcwMHvt9Gom-kcFf0HzeoXuAwoREBFe9_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2022-10-25T18:47:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Gary. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (804) 409-0143. ",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b16412fe-bf27-47d9-819b-dbb7ba706005",
"author": "J. Re",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMmNVllcIs1RUXWBoTSyQaYbeudwOYvXmx1x-8MjooCv-Aqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was professional and kind making the whole experience easy and seamless! Very grateful to her for making my first experience with renting a storage unit smooth! Thank you Shannon!",
"date": "2022-10-23T03:39:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, J.. We're glad Shannon was professional, kind, and able to provide you with a seamless rental experience! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.
",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f03c4fb-f4d3-472f-a82e-20e2d77598a6",
"author": "Ellen Wittig",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX55W-0ah07D6Ckb_cuqdQ9z5UuYKgPN116tQSW2t51YXUtWEb2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-14T22:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ellen, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2c8ca96-bbf7-45f1-8996-ae72f3558f74",
"author": "Dian Seebo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxcchd7eTP7eD0ubeI4z12I1zYDKB0moaCuygMLt6tW3i2Jw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Customer service was very helpful with the many questions I had, since this was my first experience renting a storage unit. I would definitely recommend this facility.",
"date": "2022-10-13T18:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Dian! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "94bcf018-16f1-40b7-9e2a-20f058333375",
"author": "Jonathan Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQZkOgyike_Q63DpA9h2Ngi0gD_FGjc6oCPs2RP7811QYiHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very helpful and provided a wonderful experience. Highly recommend working with her!",
"date": "2022-10-10T17:08:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jonathan, thank you for recommending us. We're glad Shannon was very helpful and provided a wonderful experience. Feel free to stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6d0512a-22b4-4c6d-b108-8b3ed20f3a4a",
"author": "Jalee Long",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQhSFJN87OYeA_yUXFjhYfHYgLWfylHnoEfh9mJLhEMN7NWvLOXQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage !",
"date": "2022-10-08T18:24:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Jalee! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccd64d69-99a9-4fc0-b74d-4f8cebd1b4a1",
"author": "Kimberly Courtney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZa66UvsDIGj570G0UweSQbHh8NLYg49XtV6vKAJFx2-9fRpk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was the BEST!! If thereās one thing I love thatās good customer service and she has all of it. I appreciate her attention and explanations of their products and prices. Thank you Shannon for making a dreaded process doable and satisfyingly quick!!!",
"date": "2022-10-08T14:27:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, thanks so much for your review! We are thrilled to hear your experience with Shannon was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "177e09c9-69bd-4494-8cc0-be5102055718",
"author": "nolan jez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImR6KJK6IwBB5ju4nAziKYzUrc7h6wn7AWp3X4CbtXTEwltw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was amazing! Got me in my new unit in under 10 minutes and helped me get best rate in town!",
"date": "2022-10-06T17:11:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Nolan! We are glad you had a great experience with Shannon. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c0475ec5-3861-4285-8fc8-5fa0ae9eaeaf",
"author": "Lorenzo Tuppince",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzAzEU75BWgcIXrwwXZur2XYpvAAJbwiz56YiuYhp4Yi29aOqb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great staff to work with. Iām a local small business that utilizes extra space to store and accept my shipments. This is a lifesaver thanks to the staff Iām fully confident that my packages are safe.",
"date": "2022-09-30T23:23:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Lorenzo. Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us on 888-storage if you need anything.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bb11ec37-f519-447b-ac5d-ce1b114d32ac",
"author": "Stephen Eze",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw5HGOCXLMt7oS9Nnto7IyQ5_rfn4ByxPHqI5MLtQPomRKZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-30T21:09:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Stephen. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db2e769f-ec1c-4136-b731-5754869641bc",
"author": "Kareem Mir",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbQQhQ30NZovWduIMyGsesbcOqL2kYaZIYYr5_YIz6-ZODVd6p=s64-c-rp-mo-br100",
"rating": 5,
"text": "This āExtra Space Storageā location is amazing! The manager āShannonā is extremely knowledgeable and knows how to give excellent customer service. I strongly recommend this particular storage facility location to everyone.",
"date": "2022-09-30T14:03:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kareem, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93a5b8df-21f9-4f4d-8d4b-ee7d5384ae44",
"author": "Abbey Lunden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUS1B3FLfeR2Liy1KJTUBA7kRxJuADoBQc4HwpVNVUrlRQyBUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon is an absolute super star at her job! She went above and beyond to help me with questions about the unit and resolved my concerns with her efficiency, professionalism and great attitude. Extra Space-Huguenot gives five star treatment!",
"date": "2022-09-30T00:24:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Shannon is great too! Thanks for the positive review, Abbey. We're glad she went above and beyond to help you with questions about the unit and resolved your concerns with her efficiency, professionalism, and great attitude. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a44ceb2-35f4-41bd-a9e8-9eb9d74ca979",
"author": "Anthony Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSMe6VH-MNG8T6Aj6ZHb3-7ycx8CDLx0RTm5K7-u1KrXj-iths=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was a great help to me! I had a question that I needed answer and she went above and beyond in rectifying the issues! So glad to have chosen this Extra Space Storage and so blessed to have worked with Shannon!",
"date": "2022-09-22T16:48:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Anthony. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "370b075d-3723-4210-a13b-c19a8715af23",
"author": "Earl Estes love",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsQcjBLvlqASz5UvrFHVb4AG-go9UIVS6Zyjgty3vkmLfEIu4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent support fr Shannon",
"date": "2022-09-09T16:23:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Earl ! Thanks for the positive review, it means a lot to our team. Please call (804) 409-0143 if you have any questions about your rental.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1186f8fe-e511-47ff-a76e-f043c8be08b2",
"author": "Andrew Kavanaugh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5eljv-0OjPP2v1drUWpQdB4lDQ8epwNWWq_8BrD_r0VNsKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd and Shannon are nothing short of organized, professional, friendly and accommodating. The facility is clean and the service is prompt. Best storage experience I have had to date.",
"date": "2022-09-09T02:20:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Andrew. We are glad Todd and Shannon were able to meet all of your self-storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T01:35:53.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "384e766e-3453-462a-9e6d-60b6c8f7f816",
"author": "Ruie Su",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ63VaxM6uYR4VmcyBtObYhmKXwfR6SaGjS_wTUAqrW_51f_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-06T16:41:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Ruie! We're happy we could meet your self-storage needs.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b377f1a8-4061-4bb7-b437-6a91dcd5d047",
"author": "Shira G.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBQsRQ_mPVoMTkXNwU8mwf6wmHBkQ0EBI1n0ooHcYkFMeA8u_z8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick online rental and Shannon in the office was very helpful!",
"date": "2022-08-24T03:50:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shira. We're glad Shannon was able to help! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa6397a5-46a0-43b9-aa08-d0ea60caa7ba",
"author": "Megan DeWitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHrftovYPfZv4LF_r7_K6wBDev4_qXrpVBH7DD_HfNxrggsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy simple rental process.",
"date": "2022-08-01T14:48:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Megan! We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f498550d-7687-40b2-a54b-f3d510b5e8db",
"author": "Travis Lawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh29Llbf-R1zFx9mYtXHCSItKfCzDgRvHrB1OirnNR2n9f8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alicia exemplified customer service and went above and beyond after hours to help me with an issue",
"date": "2022-07-29T03:40:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Travis! We work hard to meet the expectations of our customers, and we're happy to hear Alicia hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "2e1a3c38-837a-4ae4-8d2c-5b35baaf4c2d",
"author": "Emely Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFC9hk7Bvdd4IT7NcD7n6IW-rKnSFcw2hyxA3_wPV7-KbFHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-28T20:34:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, M! Your feedback means a lot to our team.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55e5fe0b-d4e0-4653-aa2b-def4995ef2ac",
"author": "Art Recovery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY6iwetxo2cOGdbIs9owQ1foracYhF-GvM9SRkoFRfm4DKBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-28T17:06:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Art! If you need any assistance the future feel free to stop by or call us at (804) 409-0143.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43303415-0602-499d-b648-8d7a371386e4",
"author": "Tabitha Benjamin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ85eqdQVGC6S8y2a04fquxlMqZ_xDpTXtOw9E11l3xInFCu-L=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-27T17:19:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tabitha, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3461b33e-a8e4-450a-9932-47a265538264",
"author": "Paige Lawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInA18GW5aRofwf_t1-BESby15z3Jkk30PMUtO45Y8RDw8KEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-27T14:46:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Paige! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "480102d3-f69c-4d51-8dcd-78fbda7769f5",
"author": "Regina Bias",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXosKx6pAju8Zxs1MN9We1U3okSl16yfNNA6sFViHE7EgirPXlC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hannah was amazing and helpful",
"date": "2022-07-16T17:35:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Regina. We're glad Hannah was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2023-07-10T01:35:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "481a96d7-2a83-498d-b0e8-6c1c08872b81",
"author": "Jasmine O'Leary-Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZVVt89fWgKmJimlIEcoQCnO4kq_3EETz4JwwV1sy50kdPpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-01T15:37:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53db5ac6-d1ed-4011-aedf-5a78680f9c52",
"author": "Chris Cabaniss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFbJNIROSVHicmqCLgtEFIIbrSVr1cRqhiVP8WexWFyh1oaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T16:44:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e025ca3b-e5d9-49e0-8333-d21202043901",
"author": "Lisa Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOIos4z1PX4HlQjjy0mJGpMV6EzxXZI-yglqC09A5fuWBDiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-25T17:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lisa. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65a616eb-e04b-4ec6-8509-0348e931826e",
"author": "Nichole Fletcher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNpADO1-HX7d-bJF1b7ncBvMBNNU8jOacE5sJM-71XbdTJJFE=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was great, ordered my space online same day. I showed up and my locker was tagged with my name and lock was inside unit waiting on me upon arrival. Locker was reasonable monthly rate and Iām very pleased.",
"date": "2022-06-22T16:05:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Nichole. Thank you for the 5-star review! We're so happy we could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "4d74fec1-45cc-4cba-b207-fa635488cde1",
"author": "Laurel3 Lobby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWpN-fB1J1r9kgWPT2cqzVJCrMxbc7BYgNlHa_CRtoStsXxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-21T15:20:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Laurel3. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e2e7273-2058-42eb-92a4-365ae60793a7",
"author": "Nathan Hawkes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiIipKTvWdlsJpV4J3T96L5YZCUZN_6MB2gDgS-d3JyS8oQ51ZAA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and easy and I appreciated the time Todd took to show me around the complex! Very informative of what options I had and best rates!",
"date": "2022-06-21T13:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nate! We're happy we were able to provide a smooth rental experience. We're glad Todd took to show you around the complex and was very informative of what options you had. Donāt hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "e1302944-3b5d-4e20-bd7c-3e769bef52d6",
"author": "Super Golden crisp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv4rJszNhWQ1F8Ilu4dq4Ja_SBDKnJyTs9maSY7-Fispcqc7LTTA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome Awesome Awesome service Todd is great!",
"date": "2022-06-18T17:15:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Super Golden crisp. Thank you for the review. We're so glad Todd could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe9b3a2d-bac5-4d91-846f-e8df30c78d26",
"author": "Andrew G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWioPm9dVaCbwUnZB6-zHQ9EGv7TfLkSl8HK6ILIhB6lgvyQ2jb7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-08T20:38:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, A. Your rating means so much to us!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fe36953-478a-46d5-bd14-99831e52c1e0",
"author": "Charles Michalec",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA4UkLbPI7bT3Axq4QdpmKG8zOAbU9aOUUjhm2RUyDNfZIGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-03T20:35:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Charles! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b239ba2-8fa2-4a5b-b13c-276a6b5a10e3",
"author": "Lucas Ferrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLayLiEgM5VMDcyPw83lzDX5P5wIdmG4rFQ3lJDakJ4W7iC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly service, great rate.",
"date": "2022-06-02T19:41:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Lucas, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "51eaae6e-4cf6-4a01-8114-7a4517752a44",
"author": "Victoria Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlNqdKl0aDLSmWhE9_UcT0kYqG0xUNsFGPT24cGxrGiIcOHSTZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love the facility, clean building& friendly staff!",
"date": "2022-06-01T14:59:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Victoria, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:35:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "389b0202-1034-432c-ba5f-7ed9d96c3e4f",
"author": "Michelle Curtis-Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL56aXRyzXcMs4Cvh2nglVJ-u9VrOn5zoYEJ4Cr0F2cgD7AKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was excellent. She was very informative about the fees and storage units. Excellent customer service!",
"date": "2022-05-30T15:12:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Michelle! We're happy Shannon was able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "35c5a52f-018e-4dd3-8ee7-694057655e5f",
"author": "firyred 68",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8GSZoBTKpKdlT77xbR8MBb5QkrD6T9xmCF5KbfeYZQS9_KII=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was very helpful and patient as I asked her multiple questions. Truly appreciated her going above and beyond!",
"date": "2022-05-26T21:52:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Firyred! We work hard to meet the expectations of our customers, and we're happy to hear Shannon hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "73772c36-45b1-466d-a16b-a69758ce8a41",
"author": "Rob Hancock",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYvclqZtMaKpJeikUwxYLKBdFfh7fSK7vbnxhx1jLJ3AfvycjE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-24T16:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rob! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ffa51488-01c8-4b79-9819-4a574abba89f",
"author": "MBK1997 Part 2",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNRhWQhdm9N1eTORpaTyR0AUJe1GfKm9AD2Y2jJLe4QmPJf2VdWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-19T18:44:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mbk1997 Part, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ffeb194-113b-4c4f-9fe2-ec35710d4171",
"author": "Margaret Schaeffer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpNBv4H1tIaRLZw5Mbbv07EPfQnACGNhi4QEJhEqBaUw-HJHc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy setup, very reasonable cost, great professional welcoming service from Shannon!",
"date": "2022-05-19T16:55:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Margaret! We are glad you had a great experience with Shannon. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "781e7f89-f1c6-44bb-adbf-27ac8185961b",
"author": "Chick-fil-A Talent",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn0LhphkQnwkzlr2gFrXxMzM8XwPBKrqqzXhT_BqwSo5kvLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-11T16:45:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Chick-fil-a. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29f26198-41ee-4dc2-820c-e92eef548203",
"author": "Sheila E Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK507UNOAJq1DirV2QtYq9lej6S9WfqvcEvVfc3L2pcfAYXew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Re Rented storage space today. Customer Service was very professional. Shannon was. awesome... great personality",
"date": "2022-05-09T22:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sheila E! We're committed to providing excellent customer service. We think Shannon is great too! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "165f1f6d-8c03-4ec7-a72c-6aedca73fe73",
"author": "Benae Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIq_3yzuPtysQJ1XmLTiVnMCb0ObgSXRzz4rhzNmxFwD2WS0pyZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T20:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Benae, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6aa60a2-6343-42a2-9393-63a25c7a16f3",
"author": "Rudolph Randall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdThn4xDKSKEVogv9LZ6Cdewq2eOrrNPUILNE91knASPSm6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with this company today. It was a great experience because of their team member Shannon.\nI came in and shared my need. Shannon was extremely helpful and professional. She also offered assistance for future needs because I am a corporate customer.\nThanks Shannon for you help today!\nRudy",
"date": "2022-05-06T22:23:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rudolph, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32ef78c1-ae05-4604-b709-66a921fee230",
"author": "Madison Gallahan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIenAQSWzyzXNCp9tw0Ub98efO0mGqQPPDNB7TDAHvNqEzVpml=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Shannon was AWESOME!!! She made the process so easy and quick and she had amazing customer service. I definitely recommend!! 10/10!!!",
"date": "2022-05-06T20:55:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Madison! We're so happy to hear Shannon was able to make your rental process easy and quick! Give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23349a2c-ff3b-43ce-9a4d-7d4435a52873",
"author": "Rilwan Akinola",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC2zNsIF1y5TKAtCVjxt5sRyY1FLXh3vReYoEHIbMigWFO0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T17:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rilwan! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e9d1f12-c980-474d-815d-ec719efe0fcc",
"author": "Derek Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5YUFlpIAETBeLhOPWUz9cwxIHfXN0idy1aM-q3HdfQmB4tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and efficient. I had to be at work by noon so Shannon streamlined the whole process for me.",
"date": "2022-04-30T16:02:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Derek! We're happy Shannon was able to provide a smooth rental experience. Give us a call if you have any questions!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d20016a7-0cc1-4e05-9933-913c73c03291",
"author": "Rick Fisk",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYcmSn51tDhWaIYhDv5XILIphgXYrYMtC66pVk6ry_i1gPIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility. Very clean. Staff very responsive. 5 stars.",
"date": "2022-04-27T23:28:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rick, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "812e5737-94c4-4413-9241-782fa7d6ffcc",
"author": "JIM MUNCIE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHHhuLd7bLU9zDNafjrBOoJJqMi03Znsl8jryu6ZHX4HnOGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-27T14:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jim! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "251ea5a8-699b-406a-ace2-b474b4922b0c",
"author": "Mae Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2aNaiAY7lkc94Xtp8YLSlWJI-snMOzVresZ5Mh1stKGSm05HhaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T19:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mae. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e436bab5-090b-4a61-99a4-572f44ade16b",
"author": "Patryk Czescik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5qehaeEKyyDowjMt_13-Zex8T2T23KlA4l2Oc7hY5lUqL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-21T16:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Patryk! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d5df68a-ae45-42f3-8fb8-27329ca4d9c8",
"author": "Kerry Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv5BETua_SxOZVlGYIFz3WnE-s63gVPwm5Jq3Dw0DUAFJG2fFX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-20T14:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kerry, thank you for your positive rating! Please stop by our office or call us at (804) 409-0143 if you have any questions.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ea956f7-33a5-49e9-8457-f06fa5cd53a3",
"author": "Chris S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyAzosZDV7H3Fmywg40r0sLLiyhzZG2_ZBRgZV9T5S_dvI4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great call center and also incredible in person experience. Quick and helpful. Got me a great price on a solid looking unit. Thanks extra space storage team you guys are doing great!",
"date": "2022-04-18T15:16:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! We're happy we were able to provide a smooth rental experience. Our team is grateful for your business! Give us a call at 888-storage whenever you need us.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c9456146-f632-43fe-af39-298bac3a66e5",
"author": "Theonya cole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP6qFcYwadLlr3aM57PFyRH1jiIFt4MxrhMJ083LR_BL3xR27C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was amazing abs very informative",
"date": "2022-04-05T20:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Theonya. Thank you for the review. We're so glad Shannon could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35d6ac12-b925-477b-bda9-81f8defa4be5",
"author": "Kaylyn Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoJ_zLjvvWWY-QlInSD7ksJ9NFYDUC56zB8A2D9Lm23JjCDcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-04T16:50:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kaylyn! We are grateful for customers like you.",
"replyDate": "2022-07-10T01:36:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d6accdc8-7bc1-4b73-8fd0-2ac2c3dc1c87",
"author": "Chris Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLu8OQtdFBgwG0a2oLrIqnXHyf-inwgFfVDtd-ZEI_DLOGfgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location has amazing service and pricing. I will continue to do business with them. Thank you for everything! You all rock!",
"date": "2022-03-31T22:58:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Chris, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a81882b7-dc81-487e-8784-23822bc7188e",
"author": "Sarah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw9zNrUNx1tzW0n9hioa7vsnlEHqyb8HsKGwILtTRAXZfKKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-31T14:02:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Shorteegirl3. Call us at (804) 409-0143 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a99e8e4-74a7-4c3b-9215-2b1488dd3c12",
"author": "Ingrid Cheagle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4H67TCvYyUA3M4bOyzL9ZVjTzvMihXDp0C1jW5bSQBAuo-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service. Extremely helpful when making a payment for my unit. Highly recommend.",
"date": "2022-03-25T15:22:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review, Ingrid. We're glad our team was able to help and wonderful to work with! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7a2a99a-b900-4eef-9138-3fe3f363b579",
"author": "Mia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWRqVhZnZmIgH1Vqx7xqMQIq2KQR996E5KqmeR5bnyZrvr6E65=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful in setting up my storage. Great customer service.",
"date": "2022-03-25T15:20:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Mia. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "49a621c9-11dd-4924-a6b5-ca09b9315970",
"author": "jtruz821",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyJ_puEPgctULKqtNU35Cdl91PhB6zNZO4lPNK6KWXT9qloNwFUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-24T21:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jtruz821! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a51db22-443b-4301-ba9f-634d7569bd36",
"author": "Kyu Han Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAeu-N52ctK9A6_JGD-Cb5cxjNukrTeN_CgB-yNWSYEAkdlWRymA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service and the folks who work here are amazing!",
"date": "2022-03-21T18:23:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kyu! We pride ourselves on having a friendly, accommodating staff, and are so happy they were able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0869683e-8b90-4268-bb56-bc7e839c2f9b",
"author": "Timothy Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFFeVOHtP4lmdTnuDZijBbKCOEBP6zmSnoBuk28lXYB249LA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-14T14:56:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Timothy! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a5c04d1-cf37-40d7-acd0-e0ee11fd89ff",
"author": "Brittany Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTKbNRxJSkDwxvVr3oQYmrX32kukXC2sfd3Xg1qlcJm18b0WB0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-11T20:22:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Brittany! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3375f53e-7851-4a60-b8bf-39c68a47ec97",
"author": "Nikki Jack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKETsxFBVy2BLs7RB8mQYL7HWdcLJD4khpeFTaKdHDp1473Xg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean units with an affordable price. Office personnel is very knowledgeable and accommodating.",
"date": "2022-03-10T21:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nikki, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "367d0692-02ff-4000-86b1-d7dedf1e5a8d",
"author": "Amy Elkhadrami",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXz0pVkBv0Zx8yk4sq3OTSQTcMPAZyh7Z-FTEtjmw1kOngANnGkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-07T18:43:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Amy. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "416b9041-37c4-44b7-be44-edad2bc9d1ae",
"author": "Ashley Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOcd97qWQGJ3PksJdLj_tEAJ_8GFTrC12g1fHKxY6RuFYZIRll=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly & knowledgeable staff. Shannon in particular was very helpful. Spacious & very clean storage at affordable pricing. š A+ Service",
"date": "2022-02-26T16:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5beaa99b-e9a5-4bea-9c65-5289d5ae9e05",
"author": "Devan Donaldson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-o_4sJVzaBBYDUOaLRNrOEvdbvRpLQcyAEVV0JTc8x_KrzJ81=s64-c-rp-mo-br100",
"rating": 5,
"text": "Todd was very helpful and easy to understand. I would recommend using this Extra Space Storage location for your storage needs!",
"date": "2022-02-25T19:01:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Devan. We're glad Todd was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c40e24b-dec3-4216-bc2b-0810ac79ba3b",
"author": "Gordon Pohlman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnRti3M_EJrYuzyOXWrCdPlI9wxiilbnQSVLGXaPKIu8zVFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome every time I need something!",
"date": "2022-02-23T19:49:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gordon!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 409-0143 or stop by the facility!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "099d5071-248d-4609-9de4-671665bcca38",
"author": "stede barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkNF1JYvfnQTYeXJ8zphlFENv8jAB2TKUO1wIRBwCG8HoywQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-22T11:44:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Stede! We are grateful for customers like you.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24a6bbdc-ce30-43dc-a9b2-cc0fe283a8ee",
"author": "Katie Attanasio",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2aatIwFjgNJepsHHKs5oqFaz70g17k6MxL86-SYsQ6nHrCQk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent!!",
"date": "2022-02-12T21:48:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Katie. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (804) 409-0143.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a976ba35-0714-4a2a-85a4-254800158252",
"author": "Justin Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK45Vz4BYHsfBQLC5r4nazyNtIjVcMeZweigCD0sTLLrKoOXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and a very clean facility. I recommend next time you need storage to choose this company.",
"date": "2022-02-12T02:11:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Justin! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "928af47a-05ae-4d01-b78b-dbc5559706d9",
"author": "Bobby Halsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbdfxWPg1b7FfrYDsvzN2HdkjjJPdMPaBZza-I7Bb6gOnIuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-11T22:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Bobby, thank you for your positive rating! Please stop by our office or call us at (804) 409-0143 if you have any questions.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d94d3b08-8b4c-46ef-b95c-4c13059905b2",
"author": "M. S. H.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUrPfHM6f7p4By4HLZ4PAJ2J6XuJlNubj0NDXMG8hVvl2u4gjudA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-10T19:42:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, M! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8492e4da-c07d-4007-b933-9e2b0c9be47f",
"author": "Mrmagiktime",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVeX4GNKUdi14ZoYlS2F0rdQA3daGvaAuwwjgUwxgZ09Zclzs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-26T17:29:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Mrmagiktime! We are grateful for customers like you.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9518d376-92f8-4ba9-99ee-49985297e01c",
"author": "Fred Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ41nFErosCjfcjcd35bhsJ7rcN2UPrwc4HlzgI0iUzrw6Qlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience with this facility. Shannon was very helpful and provided me with some helpful tips. I will definitely do business here again.",
"date": "2022-01-15T21:59:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Fred. We're glad Shannon was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8c6c9d5-2123-4e79-b0db-19059b687ac8",
"author": "Sylvia Ogden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpwdENeoxMvywGdZdTMb-RTjLN-PzXLB8m4023HJVQ1QTrOqE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lovely people- nice and clean",
"date": "2022-01-08T20:01:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sylvia, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call if you have any questions!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4411e9fa-a3e7-480e-935c-40a1d1a479cb",
"author": "Kristin Buyalos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvS7ZRZyFiFIV8AZmaIOJ_NLJtWHB2_I7ZKxV8-zij8RXa07o6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-01T01:46:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kristin. Call us at (804) 409-0143 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3db6949-1410-4cfb-95ae-ecf1d223dceb",
"author": "Keri Buyalos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGGsFm5UZHVFS55vElusewyzU3PfkdwoiU2oNHH2DNYrMf-w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It is a very clean and affordable unit!",
"date": "2021-12-31T23:31:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Keri! We pride ourselves on keeping our storage facility clean, organized, and fairly priced and are thrilled to hear your experience reflects that! Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "1c8c3bd8-e014-4895-9159-c9176ea620aa",
"author": "Branisha Meekins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7_-LBhQZoZnxBESc1PuDxR5VZIFjWUZqHA1aiXeZp1n9p22k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-31T22:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Branisha! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce6e72b5-8eca-4bfe-b305-8debd952a52e",
"author": "Janice Tucciarone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsL-3beAe8tnCpisff87uv5fA061o9_-eCGiVPbDZql-FA5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather was super responsive and delivered wonderful customer service.",
"date": "2021-12-30T22:36:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Janice, Thanks you for your positive feedback about your experience at our Midlothian location. Our team is proud to serve you and your storage needs. Please let us know if you need anything.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7705668-0ce0-406c-be3b-0c77b255ae7a",
"author": "Deborah Childs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5Paef0z0aqst-j9NTtAox0tuWGdEB-N7-6YrPafmN9kB3czE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have used Extra Space Storage for years and never had a single problem. I always feel safe there. Itās well-lit and clean, and the staff is super helpful. In fact, I just called today with a question, and Heather fixed me right up! Thanks for being a great place to store my extra stuff!!",
"date": "2021-12-30T21:29:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Deborah. We are happy you had a great experience with our MIdlothian location. Please let us know if you need any assistance or have any questions by calling 888-storage!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "51a799d0-c198-4067-a86c-3b3fd7648bf3",
"author": "Paris Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcEhFOQAUXE4MWqDFIrkj8FDJOlMjk_qGkxAFyRU8i7RhAZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-11T22:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Paris! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 409-0143.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55f6586e-e207-426e-919d-61da8f93e29d",
"author": "Blake Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxAqTgnLJRYPXWvzufrVbBfZbk3gPeO2mCaQRPDbSPh0rpnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-08T22:14:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Blake! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91738b90-dc98-4f54-ae4e-26907df4897e",
"author": "Matt Cheadle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1A_8p-oJ9pHSstZstW8UiWN8PaeNo_CzHBCU1io2z9IhNWTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephen helped us tremendously with a concern about our rent. All things were explained and we left being a happy customer. Been storing here for over 4 months now and have been very pleased.",
"date": "2021-12-04T14:20:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thank you for your review. We're glad Stephen helped you tremendously with a concern about your rent, and all things were explained. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f7f805e-b66e-45f0-a907-0bbd0a461f64",
"author": "Abisoye A. Adewunmi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtI6wVJu0_RuTB4N97U-7brZo4xR50RPgwb2yVeFNxrVco6w=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-12-03T11:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Adetokunbo. We're grateful to have you as a customer.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98587a73-6038-48e5-8283-14b835e04046",
"author": "Terrance Horton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8Wh3x5489lgLnkuIguEdr5NnJSCVHSb82YLpy44W5wz4h4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dave was very helpful and offered a great customer service experience!",
"date": "2021-11-27T14:21:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Terrance. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3970b72-9776-471c-8aa7-b327bf445a2b",
"author": "Jo Ann Cubbage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_HlFULq2zgfEa0t1wP2dddT10VcF0BWhhwrUqJkK5RAs6pA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was treated very well.",
"date": "2021-11-24T21:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Joan! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b89301d-d937-44fe-a602-0819d4157918",
"author": "Ginger Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLApoUa0p0rIiMRQGEHvcxvwGdagjbvOdW7iCBJbjSJ7RjjPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and great to work with!",
"date": "2021-11-22T17:37:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Ginger! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cd08ee64-c8c8-4d06-b740-58a1f49c61a1",
"author": "Pam Seay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHCcsu5CIQ1bGB3fc6kHG8ThFXdGJ4-wgrSAKFfzGtOiw7jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been a customer for many years. Great customer service and love that there is always a close place to park with an overhang. I never have to worry about my stuff getting wet when accessing my unit in the rain. Additionally there are always carts to use for my convenience and the building is very clean. Great place!",
"date": "2021-11-21T11:55:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Pam! We're committed to providing excellent customer service. We know convenience and cleanliness are important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "4230b157-6053-4875-a1d2-a8fa19f313eb",
"author": "Tom O'Donnell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQhSr5JkxnAeS8nnC7gsTRklVACjMOWB-OxFDhUMGyHZgGMMxr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-21T00:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tom. Your rating means so much to us!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef62031d-ae09-4215-a861-00a118350f80",
"author": "Kerri Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNOwR3URxzZ54RmuXPOqUeYf8nHFaWY-_-5g6um0eGav7WQBs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Responded to concerns in quick manner and Dave did his best to assist us. Thanks",
"date": "2021-11-20T20:55:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Kerri! We are so glad Dave could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08567042-dcdc-4685-bf0e-3c4fbf1f60ee",
"author": "Cheryl Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLthx3VyPuYe6hkvChnaFdruijOy57ZMXFBgIkwhOXe1sj9Jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "David is the BEST manager!! If you want good professional, quick, fast, good customer service. I highly requirement him. #GoDavid #PrimeStorage",
"date": "2021-11-20T20:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cheryl. We are glad David was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c54e84a-0f2e-4c4f-9560-5ca9ff301b81",
"author": "Elizabeth Harrel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYl6S6FWJa8DXJF48R_cfwOrNXaV7GesTBn_uKPhENc2pYQ4Ju2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well mannered, answered questions and concerns, overall very helpful!",
"date": "2021-11-18T23:27:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Elizabeth ! Thanks for the positive review, it means a lot to our team. Please call (804) 409-0143 if you have any questions about your rental.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c490200f-ef9a-4a0a-a0de-edc04a6bc561",
"author": "Sharita Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzVGCCYLWxda-amG2dcTLlrDkNhfwRZvs5GFMvf63pKBbGTRkG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-18T23:15:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sharita! Don't hesitate to reach out to us at (804) 409-0143 if you ever need any assistance.",
"replyDate": "2022-07-10T01:36:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7a368f9-3f82-4c0c-9e63-5d366fad9451",
"author": "Raymond Fishe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiWSn8Mp3SBIoLYIbnMxXZaWTa1vIxuRDeIW235WBKXkywLTY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tanise was really helpful. She knew how to focus on just the storage int we needed. A nice experience overall.",
"date": "2021-10-21T18:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Raymond. We're glad Tanise was able to help! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44536cb4-edf6-4e4b-b9a8-9dcfa4fd7d71",
"author": "Shirley Holloway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1OYGMxJfTiEt5ItWDKiuxsyvEbWzmnP8y75bOcl6o35Mi1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have used this facility for years and am continually impressed by their professionalism as well as the upkeep and cleanliness of the storage area and units themselves. Will and Tanise are great!",
"date": "2021-10-21T18:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shirley, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Will and Tanise reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5776d13e-df81-4241-baf6-b7c17ca2b906",
"author": "Janet Palmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbDOTBQS11EEW3OEim6_gqMHyIoeLKIGKO1IirHJaZCQ4M3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-19T21:40:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Janet! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7e47740-ba50-459b-a396-b60175220629",
"author": "forest konwerski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4-6oUO7iLOY_O3PociMM3N4Sf5rVkSARIwt5U1k-dU1GIq8WJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-16T01:57:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Forest! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (804) 409-0143 if you ever need any help with your rental.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c825e372-528e-4413-9e32-ba36e935671d",
"author": "GridironGoose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfG9aYKKWmVbvOzqQgMWDHD3Bk9nm91XjzRW_WvZDCo7YmuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-15T20:10:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Gridirongoose! Don't hesitate to reach out to us at (804) 409-0143 if you ever need any assistance.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7aaa5dd0-60b5-438f-a6b7-ea4d9f93b0b9",
"author": "Ben Dalton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn3DK6zOElPV48f6z5R-J0xMpObX1q4luIkMu-CF1xQeaTBAWC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean facility with very friendly staff. The manager, Tanise, made the whole process extremely easy. Great rates, too!",
"date": "2021-10-14T20:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Ben! We're so happy to hear Tanise was able to make your rental process easy! Give us a call at (804) 409-0143 if you need any future assistance.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "501e4055-0ae3-4a69-91db-31490f47e0e3",
"author": "Enner Batres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn3UVPbW63F4qb13HzRh8c94ymLggRfx7t4V7BTY3aCV2uAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-14T18:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Enner. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e26d21b6-0b58-4637-a455-7ec77d51cd88",
"author": "Shannon iddings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZCvsBO_mKa31iLbT7vgEkXAdean_gR7E0s24vaFPAeuDNJ7vbEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing service. I strongly recommend",
"date": "2021-10-01T17:28:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Shannon! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba6472e1-58a5-4dfa-9474-5ac4b52696cf",
"author": "Evelyn Woodward-Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmiKPD1i-EBBFts8hCiCQsUGeV0C6qPQp4Acj_gnfbau6oHxLpIA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The young lady who checked me in and gave me all the information was one of the most pleasant people I have ever met behind the counter. The place was always clean and spotless. It even smelled good.",
"date": "2021-10-01T02:45:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Evelyn, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ada073d9-c9ec-4a80-a2b5-78dcd9ec9672",
"author": "Kathy Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKS5OKOaIxqZ-YHcNhg9El17rmpb8-UdldNll5HagKgBCnliw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at the Huguenot Rd Extra Space Storage facility have been awesome to work with and extremely accommodating. I appreciate all their help with my temporary storage needs while I was looking for another home to buy.",
"date": "2021-09-14T00:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kathy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a83d5c81-ff1a-40bd-ad83-5c327a26a7f8",
"author": "Reuben Dean-Young",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPOrqYxEBbxEQB4GF0Y0CP6DmoZg9Iwc85eFFTthcrGjRisA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great clean facility, plenty of small and big carts for moving stuff from your vehicle to storage units, and helpful courteous staff!",
"date": "2021-09-13T14:45:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Reuben, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "aca0d3d9-434c-44d8-8092-ea30dcbf981c",
"author": "Sarkis Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJX0skwX2BbJvYtVZJWnzljs0tgR8FN9M5SM8hcv_0Xv71tTw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-08T03:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Sarkis! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0956f00d-7507-454f-8524-4a4254d056a9",
"author": "CupsOF CoffeeCOC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKe-z9Rr51rtsPJf-WO-P6S823DiK5fbXIVeZdhZ2As6UU1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely love the staff very helpful!!",
"date": "2021-08-26T17:13:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cupsof, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 409-0143 or stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96b88518-095e-4455-bb99-70ee32195b97",
"author": "David Adler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1252_6Fa68x93nfLhW1ETfst1EsioFo9kYgi0t0OqRRPP_vpK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-16T20:47:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9e87ae2-36a7-4a0b-b7e6-3dea0fa5d7bc",
"author": "Proctor Trivette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJysKRHw4IoWxEHBTdhMCXQHPqnCnJICiGeouyAwevQB-Le2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is helpful and friendly. Easy access to units and plenty of carts to use. Would recommend for anyone looking for a storage unit.",
"date": "2021-08-14T16:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Proctor! We appreciate you recommending us to your friends and family, it means the world to us! We are so happy to hear our team was helpful, friendly and made your move-in as simple as could be with our moving carts. Don't hesitate to stop by the office or contact us at (804) 409-0143 if you need anything.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f05719f1-5acf-4ffe-814a-93b23d5d4aa5",
"author": "Harry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgJ-tTxpp2jCUK8DJCBtq_SJ2cMHUuLab0p0sQwreNuVn1zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "A shout-out to William and Tanise for going āall-outā to ease our move to Virginia. Part skill, part psychology, they quickly and seamlessly checked us into our first, and later, our second units. New to the area, they added a host of other essential information we required. From where to eat to dealing with the State of Virginia. In effect, they became our first new friends, giving us a lift that we had made the right decision in moving here. Because of them, our first choice in storage needs, wherever we go, will be Extra Space Storage.",
"date": "2021-08-12T16:56:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Harry. Thanks for the positive feedback on William and Tanise at our Midlothian, Virginia Extra Space Storage location. We're so happy we have customers or friends like you. Please call (804) 409-0143 if you have any questions.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "78f81407-0780-4636-a2b9-0d7d245e0331",
"author": "RPDO Ortho",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYvVBctG3pyVKh_cyfbNNsLo01IIonKETW_neu189T-2Defw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-11T16:44:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Rpdo. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a2a440f-2cdf-4192-bf84-784507b0dbe2",
"author": "Lester Dunlap",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIFWoh3Rp3h5PZe-R6p7GPNRkIO6rlrB35kvykcoQQfyt0xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage by happenstance, recently replaced my previous storage facility. Staff remains prompt and professional.",
"date": "2021-08-04T20:33:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Lester! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b11c3b3-c4f9-441b-9d20-993d79f4cbb7",
"author": "rashid branch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXql60rFutleungkRSmhQi_Z4nCky5701Scg_irWf22L0J7dnDu7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-04T19:13:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Rashid. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:36:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f2490d1-10b7-43d2-adfd-d977180d1baa",
"author": "maha hijazi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPskPDN2tMUx7x4jD1Emd9XwFbMCLPF7b21UA-NIL6XAyxOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-31T14:56:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Maha, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T01:37:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff2b68ab-9751-4bf9-8225-c44ffd00de71",
"author": "Julienne W",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuPjKn_tfhAmj0iWbnZcXDbXr1qFh_G9qq8TazmwF54YjDbRvscQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-07-26T20:42:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Julienne, thank you for the rating! We're happy to hear you had a great experience.",
"replyDate": "2022-07-10T01:37:02.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50b5e2ca-0656-4f2a-be0b-501933b08f44",
"author": "Deborah Woodbury",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInmwxKxxk7NYDRMqP5e8WuT1JqJ4W8JMtysrRR9IgOOrABsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-25T01:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Deborah! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T01:37:02.000Z",
"tags": [],
"sentiment": "positive"
}
]
}