{
  "summary": {
    "average": 4.9,
    "total": 350,
    "distribution": {
      "1": 1,
      "2": 2,
      "3": 6,
      "4": 12,
      "5": 329
    }
  },
  "reviews": [
    {
      "id": "07bab4f7-b200-464a-a3a1-56c31b37fe2b",
      "author": "Ana Magalhães",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTXa_ixR_PRPVY-Oq9MZmSyP1BZ2aAmdZyq2LPWe1VxBAYFw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience. Excellent customer service in the office!",
      "date": "2026-06-15T14:58:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Ana! Great to hear you had a great experience with our customer service team.",
      "replyDate": "2026-06-17T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b323f72f-292d-4a42-ad85-e3cd64804f70",
      "author": "moni tiff",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZybPLg6tof81xlcZHjqY5nKEXOptOR1y4sB937XtvoZu2Gw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience was Awesome. George did an amazing job. He did everything quick. He's very nice and professional. I will recommend Extra Space Storage to everyone.",
      "date": "2026-06-15T13:48:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing this, moni tiff! George's quick, professional service is exactly what we aim for. We appreciate the recommendation!",
      "replyDate": "2026-06-17T20:47:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a45000c5-78c8-4324-97b9-37b04ecc1183",
      "author": "John Borcky",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4HIq1Jp8CrLItu_yHl8S1MCa4x4iIMa64NnFMr95Po5xNHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-13T12:23:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi John, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2026-06-17T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b8d091ff-7cf5-4234-a5e1-641c0eb8809f",
      "author": "Stephen Tutino",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC9aG22tFRcvzY77uzAII8bWwsrfFZ1WlyO7gjT_XLuf10Sw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great thanks",
      "date": "2026-06-11T20:49:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with Extra Space Storage, Stephen!",
      "replyDate": "2026-06-17T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bbfaf534-fc6d-4cbc-9a9f-a7c5fa3d1c2b",
      "author": "Lisa Andrews",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTgazwiJkbBTuSJKvblImnEVbRluXBHBb6aXP_ocKogpRZBf38=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Marcus was extremely professional, knowledgeable, polite in helping us with our storage needs. He presented us with options that would work for us. Marcus was able to do this while transitioning/helping other customers with their needs. A+++++",
      "date": "2026-06-06T15:10:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback about Marcus! We're delighted he provided professional, knowledgeable service and found perfect storage options for you, Lisa.",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0f9ab761-2b9d-4eae-a1ad-d2dea67178b6",
      "author": "Joe Warrick",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWktyb_popUuzSEm_16H_bQR_qSZ65oSY73CYqrjONtaWCPtMMI=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "George was very professional and a positive attitude.  He helped me tremendously.  Regards Joe W.",
      "date": "2026-05-26T18:14:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear George's professional service and positive attitude helped you tremendously. Thank you for the kind words, Joe!",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1fe1175d-6e8e-426f-88b2-6cdadd419b88",
      "author": "Connor James",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU03xTh_XbLBzJ-YksL0_6__uawTlFpeZ8eKAgvCDeXOXHC9wo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice facility and fair pricing. George was extremely helpful with rental process and addressing questions.",
      "date": "2026-05-26T04:06:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting our fair pricing and George's helpful service during your rental process, Connor!",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3a0bf966-f93b-4339-9c33-f3c290fc1693",
      "author": "Ellie Priest",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoLt4nwQ5YEWGcL8vpTK7pYR0iTJrFRkhC4DzdGHwPfNurn4n2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-25T21:51:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Ellie! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1e1cce62-789f-4662-a6ea-44f8a2272d62",
      "author": "richard waters",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7NDRO1lia5_MtreBFPR5nrxtaAbkE-V0Y9vfPQngFdCvU9BjT=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "George is a pleasure to work with. He goes above and beyond to help the customer. Much appreciated.",
      "date": "2026-05-25T17:26:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive feedback about George. We're pleased he exceeded your expectations and provided exceptional service, Richard.",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5bc676fc-2e39-49ae-a7a1-41bae5db2da3",
      "author": "Alejandro Colon Cruz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBSiPNmlwAbjzk_OpEiNZz02yv--sKMNf6sDdIsKTLpcPCwhR8=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-23T17:08:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Alejandro! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cb352cec-5c13-43b5-97e7-0e2b5e982384",
      "author": "Jorden Robertson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_pay0ECNJujGWlwttAW-bB78ghLTy52OSQHTM4R16MwutuQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George at extra space was great! Easy to work with and everything was super smooth! Definitely recommend this business!",
      "date": "2026-05-23T13:24:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear that George made your experience smooth and easy! Thanks for recommending Extra Space Storage, Jorden!",
      "replyDate": "2026-06-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "12481b0c-837e-43f3-be04-387aba8560f1",
      "author": "Sara Lane",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfsuFNAAry4WkNYtmDYaQAEn2BXa1vT3b100nj8uNq4mu5oJMzng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer experience renting a unit.",
      "date": "2026-05-06T19:51:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Sara, thank you for your wonderful feedback about your unit rental experience with Extra Space Storage!",
      "replyDate": "2026-05-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "115d0715-c47e-406b-9e29-aaa449c15186",
      "author": "Mike Paul",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPHYpivIJxjs9s0HRUibDW3SqIQUGZOQUW_2BL25LwRq0anM3K=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was very friendly & helpful!",
      "date": "2026-05-01T19:16:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear George provided friendly and helpful service! Thanks for recognizing our team's efforts, Mike.",
      "replyDate": "2026-05-08T20:47:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "36061d7c-5803-4b6b-ba13-5b1ba4a5d7e7",
      "author": "Marvetta Graves",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIcBrovO4sEykwqccEqkoTBC-jz6L-10n-Nuvjx142DZPvmQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-18T20:06:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Marvetta! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2026-05-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "645994dd-3545-4271-a314-b3b58d469fb1",
      "author": "Danielle Hamilton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOpge6w0qIPs1Ujjek7d4CplWgi0evB3VF5f0dnraptuYMS6V8XQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was very helpful with helping me getting into my unit! He made the process smooth and easy!😌",
      "date": "2026-04-06T17:26:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear George made your move-in process smooth and easy! Thanks for the positive feedback Danielle.",
      "replyDate": "2026-04-08T20:47:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0ec72d67-86e2-4d8d-a479-aa6b256b6ba8",
      "author": "Keith Laufenberg",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfLAn1uT3k4_SQ5srziiw1HpFEtgFnw11zag3M6zte75B6Tw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The team was spot on professional! We were able to secure a unit within minutes. A pleasure to work with.",
      "date": "2026-03-31T21:20:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your smooth experience, Keith! Thanks for highlighting our team's professionalism and quick service.",
      "replyDate": "2026-04-08T20:47:17.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bd6d4a72-27ba-4edd-a7ff-9f3a71b6e226",
      "author": "Katherine Laufenberg",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG5vvQ0cDJaqOV9fSbF4DiVQgXrhs37RgCUn9EBNHrNcOS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience with George.  Quick, efficient, friendly, accommodating. Very satisfied.",
      "date": "2026-03-31T21:18:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for highlighting George's accommodating service! We're thrilled his friendly, efficient approach made your experience exceptional, Katherine.",
      "replyDate": "2026-04-08T20:47:17.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "92004cd9-2d61-4224-9678-d2bd5a1cba53",
      "author": "Christine Zavaleta",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWpNZqJXkjTyC3Vn8ox3k5T3lV3xqED9t9Mk38tGhOE38t31Kj=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Great place to store all your stuff when you don't have room. I used them for 5 years. Loved it",
      "date": "2026-03-28T20:59:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive rating, Christine! Your feedback means a lot to our team. ",
      "replyDate": "2025-08-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa19fe81-191c-4d0a-91ab-dfc2f68ba2fe",
      "author": "Lorne Stinnett",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIY-dE-_x6PxuT3yjZgMjg5juJTDOkT0VernSyIJXLl-3nOA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great place",
      "date": "2026-03-28T19:03:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for choosing us, Lorne! We're thrilled you had a great experience at Extra Space Storage.",
      "replyDate": "2026-04-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "96563745-574c-4a16-ae76-5630523d1626",
      "author": "brandon datz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZr8h5nmCQDlVeS7yuwCNsqPsVtwDLKYFnfNCF9mfCpHWc6g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George made my move in experience super easy and was able to answer any questions I had, highly suggest",
      "date": "2026-03-27T20:55:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear George made your move-in experience super easy! Thank you, Brandon, for the recommendation.",
      "replyDate": "2026-04-08T20:47:17.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b8d48274-b4f1-4e3e-978e-d8f52279e049",
      "author": "Diane Swain",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOBh_yedftCLYTYwRO9g1-ou90HWdnEhR20t6I4ErHVKVKMw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was very helpful 👏",
      "date": "2026-03-20T19:00:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear George provided helpful service. Thank you for sharing your positive experience with us, Diane. ",
      "replyDate": "2026-04-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "543308f8-a21d-4b43-9830-45722e0723cf",
      "author": "Thalia Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ35u9skbHqQbeA_ujlcG51dL1uVOmJIpT8XjrAtUaC1hVaGg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service, great prices and customer service is like no other. Anytime i need a storage i will always use Extra Space Storage. Highly recommend. 10/10. Thanks to George (employee) for making everything such a great experience.",
      "date": "2026-03-17T17:05:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your kind words about our service, prices, and George's exceptional help! We appreciate the review, Thalia. ",
      "replyDate": "2026-04-08T20:47:19.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "036c84a2-4b6e-4a6a-b517-610f55d5b16a",
      "author": "Tonya Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUAvqr5SuaeBq77v4LG-3CLVPL4MdD8zaXg7Kg9tubf4H5KpHC5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George Muriel was fantastic!  He explained various options and recommended the best unit for my needs.  Afterwards, he walked me through the entire process to access my unit, assuring that the code worked and my lock/key functioned as it was supposed to.  He was professional and friendly.",
      "date": "2026-03-05T21:07:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your positive experience with George Muriel at Extra Space Storage. Thank you for sharing your feedback!",
      "replyDate": "2026-03-08T20:47:19.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "def2ab95-c30b-4b4f-ad6a-e018247196a6",
      "author": "Pascual Bravo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC0GkGNkjkpw_SiedKAZBqpEVAJpUnB6FIZfHHfcPjyPBMVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-03-03T16:35:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Pascual, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2026-03-08T20:47:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "14dbdc36-9896-4046-962d-f34fbd367153",
      "author": "Sandra M Carr",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIA2B7Pb-Xe0dOgvOWmuCwCNjdXVWOi719xWVNRA7Cq9cjkeGfrA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George took care of me.\nHe was very helpful and I appreciated his kindness.",
      "date": "2026-03-02T20:37:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear that everything went well and that Shane was friendly and accommodating. Thank you for your feedback, Sandra M Carr.",
      "replyDate": "2025-07-08T20:47:19.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "325f6e13-68e5-41f7-ba58-ce91d0c0166b",
      "author": "George Erdakos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpkPOoOPvza7WiL6heEMmwIQ6zeY8DHJBUuTEYNR0hH4fbxg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2026-02-21T15:52:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your rating George! We work hard to keep our facility in tip-top shape for our customers. ",
      "replyDate": "2026-03-08T20:47:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ed27f3ff-90d3-4b3a-94e1-8f21ec891d2a",
      "author": "Sean Wolfe",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnqh7ILEDFiMzWPx8_6O69GaIGrGJyR3xegjPQybAZcnukXQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent Service!! They had the perfect setup for us. Thank you...",
      "date": "2026-02-10T19:15:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your excellent experience with us! Thank you for sharing.",
      "replyDate": "2026-03-08T20:47:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b1633f8d-1808-4f79-8b2d-50acc63450fc",
      "author": "Ral[h Trevino",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsDmXDvQdKxptSrkmmhOvTcL9r7yDXuuRTNkN_DCjfKZ3ksPQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was very quick, respectful & professional m in correcting a billing issue. Thank you so much",
      "date": "2026-02-10T16:02:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, Ral[h Trevino. We appreciate your feedback and are glad we could assist you promptly.",
      "replyDate": "2026-03-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3cbf6414-7497-43db-95a8-4c46c3a8f8c8",
      "author": "Dawn Clay",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpfdPA-HsNHPQCqbsx06iW2D2uI-uPcmwVKqrdRr9MTgrBfA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Nice storage place. Great customer service and easy access",
      "date": "2026-01-31T11:23:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely value your feedback about our storage place, customer service, and easy access. Thank you for choosing us, Dawn.",
      "replyDate": "2026-02-08T20:47:19.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "02d07027-6d0c-40fa-81c0-aaa5a86d6937",
      "author": "Nicole Melius",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSJAlP_uvV9G9Cz6xOkP1J2n9c-ODIcLiEgguPRHKUhi_F2g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "George was easy to communicate and work with. He was supper friendly and so easy to with. Units are very clean",
      "date": "2026-01-30T23:36:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Nicole! We are glad the cleanliness of our property met your expectations. Don't hesitate to stop by the office or contact us at (321) 325-4152 if you need anything.",
      "replyDate": "2023-07-08T20:47:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2388d54b-de55-48a7-98cd-ea09305991a6",
      "author": "Cindy Bottomley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzJpcEhCGLPI-o1oYxzwVTA-ZLmF75jmFD-h9pj3VB401enA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome service",
      "date": "2026-01-23T20:42:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear you found our service awesome! Your positive feedback means everything to us.",
      "replyDate": "2026-02-08T20:47:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "04483ac8-fb3d-4fb9-9692-31bcc1ca7262",
      "author": "Federico Mavrovich",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeaWGU96qfYzSCr10K0BbMhjuzx1zbOgFVgLpBISSFj2xO5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "If you are looking for a place to get all your storage needs resolved, definitely this is the place. After a year of renting here I can tell that without a shadow of a doubt. All the facility is well manteined, clean and the staff is always kind and ready to help. Thank you guys!",
      "date": "2026-01-23T00:24:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback means everything! Thank you for trusting us with your storage needs and recognizing our clean facility and helpful staff.",
      "replyDate": "2026-02-08T20:47:19.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "612c3172-a90b-42c6-9964-4500455cf012",
      "author": "Luis Lozano",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQbWI-jZogRh7CRuQazREYfGqYd7lyMx0kOdKi50-6LG7WJA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "JORGE was immensely helpful and patient. He answered every question with patience. Extra Space needs more people like Jorge in there front office.",
      "date": "2026-01-12T22:43:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear Jorge provided such helpful, patient service! We truly value team members like him.",
      "replyDate": "2026-02-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a6e7c8ed-efa7-45bf-9a8b-cf6845aeb523",
      "author": "Daniel Gonsalves",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiVb7pKRZGG4NrlL5dY1OUKx5tEVL9GsSC6N-T8kIrIt_3Bg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very helpful getting me my unit",
      "date": "2026-01-08T19:23:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're pleased you found our team helpful with your unit setup.",
      "replyDate": "2026-02-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7ee732af-474c-4597-8c1d-edc49ccb74d3",
      "author": "Paul Spencer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYotgGXAjnGc_XT8uHbJISAOTfmJ1REjNd9YWPJGB6A4TbVA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've been with this storage facility for over 8 years. They have fulfilled all of my expectations as a renter during the whole time I've been here. Everyone has always been friendly and willing to accommodate my needs when asked. Thank you to all of you with Extra Space Storage!",
      "date": "2025-12-30T17:11:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for eight years of loyalty, Paul! We're honored you've trusted us with your storage needs and appreciate your kind words.",
      "replyDate": "2026-01-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dafb18d2-55da-4359-b0df-bd3d7c64a8f2",
      "author": "Don Everhart",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNz2byBl7plvwxX6Go3VYt7id-R00PrtV6OO3Lr4_-mUyX5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-12-30T16:50:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Don! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2026-01-08T20:47:19.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50d55453-a1ec-48e8-9e68-3fb3d4e242d6",
      "author": "Donna Mendes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIUXGeu6-jaBbrW4FNJ8iN5chKV9c0Cfa_gNYsHxd9oPZU9g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have had unit for 10 yrs. Jaime is the manager. He is very professional, always calls you back. I think he is an asset to your business.",
      "date": "2025-12-17T15:52:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your 10-year experience with us! Jaime's professionalism truly makes a difference. Thank you for recognizing his dedication.",
      "replyDate": "2026-01-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3473d530-8cd7-499e-a03a-06ffe7b1067d",
      "author": "matt barton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuL_p_A3BTjx4CUO29d13PwvXRFtwbZ7YkEhnuCGv0xqTqh9E=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Such a great experience at this location. Staff was knowledgeable, took the time to show me the unit and explain the process. Extremely pleased with everything. Want to give a big thanks to everyone there! Highly recommend",
      "date": "2025-12-06T14:25:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear about your great experience! Thanks for recognizing our knowledgeable staff and recommending us.",
      "replyDate": "2025-12-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4f838e4c-b03a-4e35-a92e-b8a69ad957ee",
      "author": "Barry Dutton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWftoMhE1pIAZ6x0OgHeUTaYMyxsHv6E5cVqtB-jxqd7A4iwmYh_A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I use the annex facility On Richard Rd in Rockledge, managed bu the Huntington Rd. office. So far I have had only to see management twice, once on move in and recently to pay. Both managers that were in place were friendly and helpful. They have allowed me to pay in advance in order to secure my rate which is nice, as apparently all the storage facilities raise rates on you sometime after move in. I highly recommend this company and applaud their staff for helpfulness.\nGonna add to this. Just went to the office again, and met George the new manager. Great guy, friendly and helpful.  I highly recommend this place!",
      "date": "2025-12-05T00:01:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that you've had a positive experience with our staff at Extra Space Storage. It's wonderful to know that both managers you've interacted with were friendly and helpful. Thank you for recommending us and for your kind words about our staff's helpfulness. We strive to provide excellent service to all our customers. If you ever need anything or have any questions about your storage unit, please don't hesitate to reach out to us at (321) 325-4152.",
      "replyDate": "2025-07-08T20:47:19.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ade2d136-863b-44d8-adaf-bc678e245793",
      "author": "Neftali Bisbal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPeGQ96DMro8h6ZgwCZUmAGTS5xeQB4bcSxIjy46b6UPBwfg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Best store manager, the most friendly location, always looking out for their loyal customers. Thank you so much!",
      "date": "2025-12-02T00:14:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback and are thrilled to hear about your positive experience with our store manager, Irza A. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-08T20:47:19.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f0c32316-6ef6-4685-a55b-b6fea23d5dd3",
      "author": "Kenneth Koons",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ05a6x9JR7kc0PsBOzp_eCIb2ekmOD8k7kb3RP47hsGl4p5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "great clean space , friendly easy service. George was personable and helpful",
      "date": "2025-11-22T14:15:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear you had a great experience at Extra Space Storage. Thank you for your wonderful feedback.",
      "replyDate": "2025-12-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "57eef6e6-6ffc-49cc-ba7e-ae349f6065a3",
      "author": "Jonathan Partsch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-V86n3SxZi1XIqSfuzfJ22KjMKSCmPgEC0d-DlJYM_N8sjg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was amazingly helpful!\n\nWonderful clean place.",
      "date": "2025-11-20T20:24:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're thrilled George provided amazing help and you found our facility clean.",
      "replyDate": "2025-12-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "763fc26d-c8f5-4d48-bbc1-b7f5df04e1c4",
      "author": "Joyce Protelsch",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn5swiu0a63LdHOeSdGjQ4deIlKxPj9GbwMdNkw9aeCbxX5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was fantastic,  he got me all set up very quickly and efficiently and was very informative! Highly recommend Extra Space Storage!",
      "date": "2025-11-20T15:16:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Joyce! George's efficient setup and informative service made your experience excellent. We're thrilled you recommend Extra Space Storage!",
      "replyDate": "2025-12-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7bdab81d-1f5d-4d1b-b4b7-e437be68e62a",
      "author": "Ryan Bishop",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLg2HS4wYgbCsMuijLIdHQJnjUx6bGbzSaFRaQCTnbU8TdOTg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George ( Jorge) not sure exact spelling but he was definitely more than helpful, kind, and very polite in assisting me with closing down my unit at the Huntington location in Rockledge. Definitely recommend if you need to store any extra belongings short term or long term this is the place to go. Move in was easy along with move out. Thanks so much and definitely will use this facility again for any of my extra space needs. Facility is very clean, secure, and well maintained!",
      "date": "2025-11-18T15:16:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for the kind words about George and our Huntington location! We're thrilled you found our facility clean, secure, and well-maintained.",
      "replyDate": "2025-12-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ce0aaff2-c0f2-4f48-a7d1-d9f9909797b8",
      "author": "Roger Hill",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQEA70QBzMVNyoR8U72m3bK5FjVH56yKpA8teiyqhcxD-acw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George Muriel was excellent! Professional and friendly. Can’t ask for more!",
      "date": "2025-11-15T14:54:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for highlighting George Muriel's excellent, professional, and friendly service! We're thrilled he exceeded your expectations.",
      "replyDate": "2025-12-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6690db16-5867-407f-ab05-69b763062490",
      "author": "Kenny Pruitt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7q7lBoLtizCrMkNy2r82kQfs-gjV6AOzVYDlbiIGWIv7JEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was big help with getting me moved into bigger unit, thanks much!!!",
      "date": "2025-11-11T17:10:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear George helped with your unit upgrade! Thanks for recognizing his excellent service.",
      "replyDate": "2025-12-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fbb0bf17-5285-44ee-aa3b-5b17031962b9",
      "author": "Andy Hartel",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmwwervTZRhZq3yw5HaAMv1AVRHa-2vENBIRAG9guAfF03-Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is very helpful and friendly.",
      "date": "2025-11-07T15:12:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful for your kind words about our helpful and friendly staff.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f94cbacb-ffcc-437e-bce9-56307d09a6ab",
      "author": "Linda Strange",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwwId_0U3o_xZsCaWPgUrIqrcLbdvB1sYBJ7KjsthJhJdl9g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space storage was really great about accommodating our storage needs. We only needed a space to park the trailer for a month and was told by other storage providers that it wasn’t possible. Not only did extra space storage help us out but couldn’t beat their price! It’s clean, safe and secure. Would highly recommend them for your storage needs.",
      "date": "2025-11-06T15:28:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear we accommodated your trailer storage needs! Thanks for recognizing our competitive pricing and secure facility.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "86f64343-b275-4fe2-8ad2-83fcef2d36bc",
      "author": "Zack Malone",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN17SZIyMC8DWnAdZXQK88r3YV8P6bxZtCDlhCUphnWbFjJw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The store manager, George was very professional and explained everything that I needed to know. I would definitely recommend this place.",
      "date": "2025-10-15T22:39:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with George's professional service and thorough explanations.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "108f8539-a059-44bb-9d0e-994ae047bb1e",
      "author": "Alex Rogers",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuV76614cDj0pMHCJOni9OCyBqGI46AH1LlFqTBeG-ANVb6nAi=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-12T18:22:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Alex! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ae7f8a2d-089c-4e1f-9daa-cc74a486194b",
      "author": "betsy roman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1co5nT2CheYVafx6RGa_6W82La9yxxZpDx2a_2l9_y7XMug=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-12T18:21:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Betsy! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7ff36dfe-640b-48f5-9b25-bbbbf911438a",
      "author": "Mike Bella",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoESGtfRXWFKefGp43nOxppN2iZJeYKOkVNGvVpsMEZgA2vQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great communication between employee and client! Extremely helpful and easy going! Definitely recommend to all friends and family!",
      "date": "2025-10-12T18:17:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting our great communication and helpful service! Your recommendation to friends and family means everything to us.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2a129ed8-e71b-42e3-8590-e4261d6ac305",
      "author": "michelle sipel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLPUJhNrqgwwEwN5YQNKfPrNxwgX_0Nicb80hGtquUeM_0LqJl=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George was a great help",
      "date": "2025-10-12T18:14:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! We're glad George provided great help with your storage needs.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4d93704a-7566-414f-8451-ad4f3feacad3",
      "author": "Chase Peloquin",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnJpnUQtnG6ulMyG6fGk0LHFPd17gM6Nue6iyQM-yQRWB5KA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-09T20:52:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Chase! If you ever need anything in the future feel free to stop by or call us.",
      "replyDate": "2025-11-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6214a89e-50de-4597-809d-9b8c5e9e6e68",
      "author": "Fableo Perez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4Gg3rzalCoeMK_TMSazmpJ3PnC4BMZZGdBSb-2y032Yu8ZEdb=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excellent customer service and attention, very professional in their work...",
      "date": "2025-10-07T16:54:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your comments on our professional service and excellent customer support.",
      "replyDate": "2025-10-08T20:47:21.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "98bdbd57-d3fc-4615-a2a2-cf8873d76c03",
      "author": "Heather McNamara",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBm-Ifi2tVzuiS6jrxRn9p3StZAIPwYK2AHKfJlifE-CotA5Dj=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Rented a storage unit for 1 month and it was a great experience",
      "date": "2025-10-06T16:20:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback! So glad your month with us was great. We appreciate you choosing Extra Space Storage!",
      "replyDate": "2025-10-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2ca9a6d3-b0d1-4288-b3b3-1496d0a98519",
      "author": "Newnham Fleming",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX6XAYfloqaFG583VcsyMvYhFSvFIMd2r85kNJYpkeYh6rzQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-02T20:06:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Newnham, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-10-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f497caf0-9d43-4baa-acff-c9b8e7179f7a",
      "author": "Tucker Go",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4YiTRPokBdU2nPYv5bibb5MmWD7nAVB0sfUN-QloSSX7ShQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had a pleasure of working with George today!! He had me in and out like a breeze. He even let me charge my phone and help me out by using his. Thank you soooo much!!!",
      "date": "2025-09-27T16:17:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about George! So glad he made your experience smooth and helped you out.",
      "replyDate": "2025-10-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c90394aa-b5cc-4ec8-ac6a-1806edc8430e",
      "author": "Skyler Pretto",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQ5XyzPxsiF8WL8Pq4kVkXYCgt54dWf2JUYGCup8QkhBxFXGGn=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Nice, clean facility. Friendly, helpful staff. Just an all-around great experience.",
      "date": "2025-09-22T12:43:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your great experience! Thanks for highlighting our clean facility and helpful staff.",
      "replyDate": "2025-10-08T20:47:21.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c81b50d-d303-4b39-9104-936fdc4fe4e0",
      "author": "C C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs2Ao_zWdDCO06CgORQhpIOwHCotBp4V4_rD-9eikbX-8EvA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-19T19:36:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, C! Thank you for being an Extra Space Storage customer. ",
      "replyDate": "2025-10-08T20:47:21.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "33e9ab18-509e-4db9-89e4-e09550e19739",
      "author": "Rex Carter",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvt2RxRIlrOrP4KYtmONISh-42wNY1jdLU7eLOONzmzd3xlg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-16T19:57:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Rex! We are here for you if you need anything.",
      "replyDate": "2025-10-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "521889b6-80dd-46fc-8140-1a16993dc220",
      "author": "Jay Spence",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5BKl8wtiZBf_qAz4mLIoOd_ilVHlwhn7Hho4QpD_FhpKbFg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great storage alwaya clean and competitive pricing",
      "date": "2025-09-09T20:55:56.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear you appreciate our clean facility and competitive pricing!",
      "replyDate": "2025-10-08T20:47:23.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e2069a5b-5652-4afa-abb7-3f1f8089cf21",
      "author": "Rodney Denton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy2Y4DQpbi3uL9_a7SO-3nbcqNJCApfZkLROskXyxF0YGo8tfR=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Easy to reserve, quiet, easy to load and unload all ground floor. Simple to close out when no longer needed.",
      "date": "2025-09-08T21:24:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your smooth experience! Thanks for highlighting our easy reservation, quiet environment, and convenient ground-floor access.",
      "replyDate": "2025-10-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c0055da7-4fd3-438d-8844-f0448e4e419f",
      "author": "Kirsten Procunier",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg-m3LveQEzspGdzGy88NNCyfHQrOTCzUKnn3MT2Wc1wtUSw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Came in today because we were having trouble with the lock we bought from them when we got our unit. George was very quick to give us a new lock and resolve the issue we were in and out in 3 mins. Amazing service thank you!",
      "date": "2025-09-08T17:19:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about George! So glad we could quickly resolve the lock issue and get you sorted in just 3 minutes.",
      "replyDate": "2025-10-08T20:47:23.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d4e0b3dd-db1f-4853-94d6-17ab0ceb8d1e",
      "author": "Lindsay Carol",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJObsARkxdrPrCGet70U-rp06zRfOWoivZdS_zXMuG4mi56Pw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "George at Extra Space Storage on Huntington Ln was super efficient and helpful in securing a storage unit lease for us. He explained the rental options, layout of the property, access methods, and was also very friendly and pleasant to speak to. The unit itself is also very clean and easily accessible. Would recommend.",
      "date": "2025-09-08T15:59:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear George provided excellent service! Thanks for recommending our clean, accessible units and helpful team.",
      "replyDate": "2025-10-08T20:47:23.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "69b8316d-d1da-4418-8f34-7ebed24ba91a",
      "author": "YANA OREKHOVA",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLexFitRkV4Yr3TB3wcYpT3CaYERcTD_n-A5jMJcIb9gPvrpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome location!!! Thank you!",
      "date": "2025-09-01T20:47:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear you loved our location! Thanks for choosing Extra Space Storage!",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b753aff5-a66f-4f7e-8664-dcc46e24cf74",
      "author": "Izabelle Green",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKyNZ0AUAUAixKGRX7RjIre9KX0JRZke4fEEXSiw8XPqNM4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff is always super friendly checking in and out was a breeze",
      "date": "2025-08-30T13:47:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear our friendly staff made checking in and out a breeze for you, Izabelle!",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "da33aa90-1806-468c-b985-26280ec7474d",
      "author": "Steve Brazelton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJjI8LV4la9FFIH7q7mewVBNP0CM_AhEj0BIfKwTuoNjKav4bb=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The personnel at this storage place a super helpful.",
      "date": "2025-08-22T22:59:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback means everything! So glad our team could help make your storage experience great.",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e0e5adaa-7e50-41d1-a09b-6bca95d88b49",
      "author": "Christy Carter",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWK2wpZczZ_DVZwbYa5gpUy2yCX995eDn7Df225R_wewJNmbIg2=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding service, George did a great job explaining everything and very helpful trying to get me into the right size storage.",
      "date": "2025-08-22T21:10:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback! So glad George provided outstanding service and helped find the perfect storage size for you.",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6269a2bc-fd6c-4029-9022-01560580dbec",
      "author": "Joseph Brutto",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjU8utQcYEw5n0a9mWmfpO4YQCkk9txsQh_JCcKRMhybtFVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great service",
      "date": "2025-08-22T14:33:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're thrilled you experienced great service with Extra Space Storage.",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "671f572c-34f7-4f0c-a138-1c8a50f0369e",
      "author": "Randy Elkin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaAQdF97Bbfivdt3JvElHssQsxq2lx8cfFE9X3KQ92jnBHiANU=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "George was very helpful and awesome. I've been having trouble finding somewhere that fit my needs but then I called George here In rockledge and he made it so easy and stress free while providing a great attitude. Cool guy. Nice place.",
      "date": "2025-08-21T18:46:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about George! So glad he made your storage search easy and stress-free.",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3188efd6-273c-438e-bb55-2e10f3404bd9",
      "author": "Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDZ46NzzE4MLwX_EJAizz4smHkny7IYbSIYOY_y4I1XD-AdI2B=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-21T14:09:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Thomas! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b94679e8-fb3f-436a-83b2-38b8a324b1ca",
      "author": "Jessica Eyring",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmdPdmRTmIUcsOlHKrElslmOk5hb-bQ2pj3-Y8YDGUTdkCsbxJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean and secure storage facility. Fair pricing and office personnel are friendly and easy to work with.",
      "date": "2025-08-18T13:49:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for highlighting our clean, secure facility and friendly team. Your experience means everything to us!",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "35f7ce7f-dc7b-43ee-8631-6443004a857d",
      "author": "Tianna Beecham",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0WSzMO32xs2GxQt_bYbgcWg4TG4ZcV75VN0VvQRuy16BaQ6mh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-16T13:52:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Tianna! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
      "replyDate": "2025-09-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a98eac80-d713-4f9a-84da-a0b7177f8129",
      "author": "Ronda Knudsen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_nnavBotLNOCRx27ncQDOZc_htEam-ASwL2HvdsLd1RxoIA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Come see George! Amazing customer service. Explained everything I needed to know. Nice facility.",
      "date": "2025-08-05T14:17:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear George provided amazing customer service! Thanks for highlighting our facility and team.",
      "replyDate": "2025-08-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "50a1071d-f723-46b6-af92-ee1c8a9bb1c4",
      "author": "Shirley Covert",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDBMPL2jG70MkcQmSV-f7tuaf0AX3DPUM-9Kn9iGzp8gZdoqNv=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "So far so Great!",
      "date": "2025-07-17T20:20:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear you're having a great experience with Extra Space Storage!",
      "replyDate": "2025-07-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d3845aec-bde3-43b3-aa5b-43eb080b2024",
      "author": "matthew staltare",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhxjYZ1VhWHW4sVkQzmPRWUesIdk16QOqaWgCNG1vhdJ1OTSXF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome gentleman to work with over the phone! Got everything we needed to get my space reserved in no time, I highly recommend using Extra Space",
      "date": "2025-07-15T17:26:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with our team! Thanks for recommending Extra Space Storage.",
      "replyDate": "2025-08-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7e880644-6133-470b-a537-2bc29dada5c4",
      "author": "Roi Tomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLa5x5KT0HhzZxWDuWMW0iju-VpmJ_-_0oqzobJx-WdlcZEI-U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane is the man. Made the process effortless!",
      "date": "2025-07-11T19:33:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Shane made your process effortless! Thanks for the great feedback, Roi.",
      "replyDate": "2025-08-08T20:47:23.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c933e5ef-8695-4973-a624-011af1049cf8",
      "author": "Diallo Simmons-Flowers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIX8eUbzblZUUQCDAcGHy4zZfjJZ050iBYl6SwluWEssKMRYJs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer Service speaks volumes. Saved me time and money. On time and very helpful. And Scott really went out of his way to help. Thanks again.",
      "date": "2025-07-03T16:49:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive review, Diallo! We are glad you had a great experience with Scott. We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2023-07-08T20:47:23.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "910d2585-b9cb-4871-8f5c-8f2c3f115a3c",
      "author": "Steve Shannon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBmr0O5YPR6iD62aZe72J5KI2rTJW_otn0Cn0-0pKf_g9K3ogI=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This is a convenient, secure location to store my camper. The management is very responsive and helpful!",
      "date": "2025-07-03T14:28:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear you find our location convenient and secure for your camper storage, Steve! Thanks for the kind words about our responsive management team.",
      "replyDate": "2025-07-08T20:47:23.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dba44fa1-8eca-4313-8c8c-eb61729cd2df",
      "author": "Liv B",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzJpAluupxlH4ogypFvDAq-QHPRhSBI11qBu2virMxE3dw6pVp=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-07-02T19:12:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Liv, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cee0cb33-14d6-4d56-b047-4054ce9e83fb",
      "author": "Fausto Palomera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImp3CJEDsu4c85ksOXiDCjbqMd7Lg0TLhet6D8egyw0wegHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane went above and beyond was extremely helpful and helped find the perfect size storage unit for our belongings. By far best customer service and facility in the area.",
      "date": "2025-06-26T18:09:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Shane went above and beyond! Thanks for recognizing our team's helpful customer service, Fausto.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4a742fa0-7e92-4bf8-a37a-5c918cbb8d8e",
      "author": "Edmund Palermo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCg1KlZ4BcyEQkGpivIqgg3nDEZlpBbF2N8aJI9NWDNdkjrFg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Swift, courteous, and knowledgeable front desk people. Great locker too!",
      "date": "2025-06-24T16:31:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with our swift, courteous, and knowledgeable front desk team!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9142170a-9a5e-41d2-82cc-89e95e020e9c",
      "author": "Cid Simoes",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNzg8-j-4JmhTDUNEuz8z-2PLGAr1A8e3YIjgi0SROymePVX6X=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you for helping me with everything,  everyone is very helpful and easy to talk with.",
      "date": "2025-06-24T16:01:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're overjoyed to hear that Susy was very helpful with your rental. Thank you for sharing your positive experience with us!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fe27bb7d-3428-4a1e-a3a5-5bc2e2ef3aaa",
      "author": "Dennis Gollehon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtDyge0USmvJ8VnBYaZP2iS1SX-elsxJ1AYuI0_V4hGSCcIos=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Quick, easy, efficient process. Units are clean and well managed.",
      "date": "2025-06-20T14:58:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your quick and efficient experience at Extra Space Storage. Thank you for taking the time to share your positive feedback.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "80d92fb5-4a4c-4725-aa41-1e18f95033c1",
      "author": "George Jansen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI90KjCj08s6t-uHUyPlGT5IUg0l1zinW31BGGArKq4EBQ8qA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane the manager was very friendly and helpful in assisting me in my move in",
      "date": "2025-06-19T18:45:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Shane provided such friendly and helpful service during your move-in, George!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0962fd93-acfa-42fa-b38c-e60a5928a838",
      "author": "Nichole Greco",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3lkzJgxooxSZ_C3QqrIbT96mjGX67UheH8uFvEKLSsVX1_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been at this facility for years now. Management and staff are great! They Made moving to a bigger unit a breeze. Highly recommend.",
      "date": "2025-06-08T17:44:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to have earned your trust over the years! Thank you for highlighting our excellent management and staff. Your recommendation means everything to us.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b0f5732a-5141-4e9c-b39f-cd422e6684ec",
      "author": "Ervin Mills",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcb0y21oHAZBx8s1zKkmJa8xwAnTTCCyBFANJTRG76XThHAKz1Bw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-06-03T14:12:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Ervin. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "53847b44-eff0-44cf-8270-d3c53031a739",
      "author": "Annette Teague",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJilAU0Xr-dF4rl1e9JO14EcJ3yjenPwYWS6lQ09qJkdRafCw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "People are very nice",
      "date": "2025-05-29T16:54:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear our team provided excellent service. Your positive feedback about our friendly staff means a lot to us.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8f86bf90-e929-405b-a194-dfef2d15fca7",
      "author": "Marrisa Caborn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7jShrcpUnb6eXp8jNzQ54kNuNcw7mVSibqrPQRMr-CN0q6SprNg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Wonderful experience! I have used the Rockledge,  Florida Extra Space Storage facility for 2 years and had a very pleasant experience with the property management team. Shawn has been very helpful and has went above and beyond to make sure I have the space I need for my storage items and has made the experience affordable. I appreciate all the help and will continue to rent with extra space storage as long as I need  with confidence knowing my personal treasures are in good hands!!! Thank you !\nMarrisa C.",
      "date": "2025-05-29T00:10:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your wonderful experience! Thank you for highlighting Shawn's exceptional service and our team's dedication to protecting your personal treasures at our Rockledge facility.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f71fa4b8-9e86-4ba4-86a5-523d52a889f3",
      "author": "Thomas Dietrich",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbJ-2iwr5L0YXVPfXpSChstmXZq3QnFa4goEDM_VoKLhmb1g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-05-28T15:05:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Thomas! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "42fb42e9-772f-4c84-a45e-e7a6e86a22dc",
      "author": "Joseph England",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoM1y6yRYgCW9nfw6c9yrbnAoTyhw3WZH4Xz4WeOQ24RC6DA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely great Sean was incredibly helpful",
      "date": "2025-05-26T15:08:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Sean provided exceptional service. Your positive feedback means a lot to our team at Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b429bedd-f8fc-4fb0-80ba-2fd51bdd4d33",
      "author": "donna dawoud",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNgJFlLPRb8BiUmHnv_5TfYs7VhMEuz8WnyRuFsPm1faKcG8zuHw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Shane was super kind and helpful. The place is clean and temperature controlled. There are cameras all over the place so I feel very safe and confident using the storage. Thanks Shane for answering all my questions. Best storage experience and customer service!",
      "date": "2025-05-24T15:31:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear Shane provided excellent service! Your feedback about our clean facility, security cameras, and temperature control is greatly appreciated. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "67f00fcc-281e-4ba8-8436-4a2ce394b542",
      "author": "Marisa Betina Fabbro",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNFAqXHd8BeOCLeycnuY3983lOvUm-ncgCd6X5_xr-mUwXXA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Excelente como siempre, limpio, cuidado, seguro, y el manager siempre atento, amable y manteniendo todo en perfectas condiciones",
      "date": "2025-05-03T21:22:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We sincerely appreciate your positive experience at Extra Space Storage! Thank you for acknowledging our clean, safe, and well-maintained facilities, as well as our attentive and friendly manager. It's a pleasure to provide excellent service to customers like you.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "80f3cac8-f5cd-4b94-b09d-6b27cff484d5",
      "author": "Katelin Hagerty",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxlPMC4zQrlzJ4A00JjUnhK1vmzPNVLTXT_BsJ3xpAcz9Z_A=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This place is so clean and welcoming, and Shane made the rental experience really satisfying! I hope to keep storing here for a while. It’s just a great spot.",
      "date": "2025-05-03T20:16:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear you had a satisfying rental experience with Shane at our Extra Space Storage location. Thank you for storing with us!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "15a00d31-2019-4fe1-9bb7-e4314e433022",
      "author": "Michael Spinazzola sr",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWXmiFrK3B5T32oMkW93iYWDRuhEwBbwuA1hKEI-a9ZZYUAA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding service. Manager was very responsive and helpful.",
      "date": "2025-05-01T16:21:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your outstanding service experience. Thank you for sharing your feedback!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "88be1054-b88b-4f5a-823e-18a5a28a642e",
      "author": "Bj Jones",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLONk6uHr35k7nnd58M6RbN36Ff18ZLFR8fMzRv5KvYUoPcTA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane was great. Friendly and extremely helpful! Thank you Shane.",
      "date": "2025-05-01T14:50:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear that Shane was great and extremely helpful! Thank you for the positive feedback.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e9be09b5-7b70-4ea4-b1e3-3195b61365ee",
      "author": "J.J Tor",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXswStY_BNhsgIpfLCASEsTVI0WJc017LGVuxLHSVol7hgJzQWM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane was very helpful and professional.   Upon contacting him to clarify some questions he was fast to answer all of our questions and are satisfied with the response time.  I appreciate his positive attitude.  We continue to feel confident and secure with this storage facility.   Thank you Shane!!!!",
      "date": "2025-05-01T14:05:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that Irza was informative and helpful in getting you situated with your rental space. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-08T20:47:30.000Z",
      "tags": [
        "staff",
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f9fe3dcc-8f83-407f-a680-7c161b36fee8",
      "author": "Gene Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXd3CBxT10nFX1-uMdTlWkpi_WpwoohRnqHpaYiNUtRC4WBsSk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-04-30T00:26:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Gene, thank you for your positive rating!  Please stop by our office or call us if you have any questions.",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "46a89270-c1e7-4bb3-a2e7-3e5f7e9dfa29",
      "author": "Carolyn Sant Angelo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxPKYDzEmTqe9S8hzukTKe1p6VY6TZ8gX8opdm0lGwXeQUYBM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The customer service was outstanding! Both of the folks we talked to were pleasant, professional, and resourceful! The communication was timely and efficient and our TV will find a home away from home there. Well done Extra Space!",
      "date": "2025-04-29T20:35:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're thrilled to hear about your positive experience with our customer service team and our facility. We appreciate your feedback!",
      "replyDate": "2025-07-08T20:47:30.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "64c1a67d-614b-4721-afda-cbc3c29a27f8",
      "author": "Mike Spinazzola",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMHAbiGxyua1Xj6uun9X5T9VIL_fyi_UNszvuWfg14GqbGCg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding customer service. Personable and polite.  Made sure I could get in the gate using the passcode. Explained all the details.",
      "date": "2025-04-29T19:17:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a89aa50-f95c-40c2-9ca9-1d7bac3d817c",
      "author": "Stephen Brazelton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlG15Gj8P__VvASe03Ew-xKfVEG9RAgqwTFlwL_LPjuo59NLM2=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Shane was very helpful.  He showed us our spot and even helped me back the trailer in as a novice trailer driver.  It is always nice to find someone that goes above and beyond in their work.",
      "date": "2025-04-29T15:05:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your feedback is incredibly valuable. We appreciate your kind words about Shane's assistance.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d7644a1e-8444-4298-83d7-bdad09a68829",
      "author": "Marietta Braze",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxELrT72AjAaVYh5-oQq2MhW-g7elXb8w6fDyGeOpVxeNL_67z=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Satisfied with the customer service from Extra Space Storage, from searching online for types of storage and pricing to working with them in person. The hype is real, Shane was so informative and helpful, showing me what the local options looked like and walking me through reserving the space. Thanks so much!",
      "date": "2025-04-27T02:16:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience with Extra Space Storage. We appreciate your feedback and are delighted to hear that you were satisfied with our customer service, from your online search to your in-person interaction. It's wonderful to know that Shane was informative and helpful, guiding you through the process of exploring local options and reserving your storage space. We strive to provide excellent service to all our customers, and we're glad we could meet your expectations.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "512bef1b-d027-4de3-8f13-6497388c1046",
      "author": "Dave Carroll",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiaomGny-LFZgRWWpbAi-gXIwhBhN8bh6pbzTQnMkQICTDuA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome company with great people and very easy to work with…",
      "date": "2025-04-23T15:28:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, David Carroll! We are thrilled to hear about your positive experience with our team at Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cd03d7f4-eed2-4129-9146-0aee83a13c8a",
      "author": "Glen G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLysNWBCXKu8miTSJK0FCuLJplSAdGJ1Z59BwCb5iohhPyxtg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome customer service. Always willing to go above and beyond...",
      "date": "2025-04-23T15:04:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback. We're glad to hear about your great experience with our customer service.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8c34faf1-2c11-4b93-a99b-669e928257d6",
      "author": "Ralph Roughton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPcvahHLxuZ7ERyN68RadRmJRHhh9lWvUuHzt7paWaUet_3g=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very glad we found this Extra Storage in Rockledge, FL.   They are wonderful to work with ... the area is very clean.  The price is great. Our unit will hold our decorations and miscellaneous items for the rest of our lives.",
      "date": "2025-04-10T12:10:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear about your positive experience with Extra Space Storage in Rockledge, FL. Thanks for sharing your feedback!",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa9290c6-fa24-4965-902f-42599fcb1a45",
      "author": "K Blaze",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRyXsa-OGD04yXzOxY_uN0VK46s4MNcldMdqQM5xsyO940rg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great professional staff, customer service second to none.\nClean well kept establishment, great price & value.",
      "date": "2025-04-09T16:54:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for your positive feedback, K Blaze. We're pleased to hear about your great experience at our Extra Space Storage location. Your satisfaction is our priority.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1b92754a-7655-4aa7-834f-eac748f0c015",
      "author": "yesi lopez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU6ZOVKpXij_sBWORIaXpw7htxOAW1mc3t1sRlFRyIZFCMOW4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very good experience for the rent for the extra storage thank you so much",
      "date": "2025-04-07T20:29:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're glad you had a very good experience with the extra storage rental.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5234d8ee-4f32-4505-a437-1cb937019744",
      "author": "S Leibbrandt",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA93dZx2arnwG4kjTH4SfDrnFcLsk-A2qotgEXgBxRGOMS4Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We found Shaun’s storage location on the internet for our camper van. Our experience working from out of state was simple and he has been very helpful. We appreciate doing business with him.",
      "date": "2025-04-01T18:22:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience working with Shaun is greatly appreciated. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2cf1b947-5f6c-4de7-bd78-a3cd28c42604",
      "author": "Bobby Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtLxstXJKmhmEB-Lfx4ONSWxdeNZFHmIQJjYZVpMaja1JgZw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great service . Shane is an awesome manager . Great customer service",
      "date": "2025-03-26T14:17:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words, Bobby Brown! We are thrilled to hear about your positive experience with Shane and our service at Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "305774e4-2d2d-4674-ba15-6227b2f803ac",
      "author": "Scott Keaton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJwk8BXqFOxFI8qLxsjW_pecxg4pGj12PT9udujiFI5tfTnI4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Susy...did a great job. Quick fast efficient! Great service!",
      "date": "2025-03-19T15:29:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate your positive feedback! Thank you for sharing your experience with Susy at Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f9e8d120-e2d8-45af-8d02-74c92c5b4b32",
      "author": "Aaron Adams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsAGeEIOSTUQ7pLUqrP0Ken1QMpx5aJUrKq57aEVNXFTxwLA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing customer service. Rates are affordable and space is clean and easy to access. Wouldn't ever want to use a different storage company.",
      "date": "2025-03-18T19:00:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your experience with Extra Space Storage. We are thrilled to hear about your positive experience and satisfaction with our services.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "cleanliness",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c09179f8-4d2f-43c3-ae13-253c83542a7d",
      "author": "Jasmine C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVewO9aawDoVSEPJCPGvJTAsHBE97GJJvQZE3SftqHt6DpXrXs1zQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Have been using them for months and have had nothing but amazing customer service and ease of access to my storage.",
      "date": "2025-03-18T18:44:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback! We strive to provide excellent customer service and easy access to storage.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5f563ffd-72a9-45b1-bb5d-c67b28efe9fe",
      "author": "Matthew",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0XQzH2_qy22sSXm2nQNT98kiDlWWTXDAxpAwgDeeDuu5cNHg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-03-08T20:18:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Matthew! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2432b1e0-a2f5-4c05-a6e2-92c89e33575d",
      "author": "Stephen Bayne",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_5-4zVc54pLo3LlM_fCZUrR8heZbAF6FM_577qlWyuCPFo-C_=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "got stuff to store , this is a good place, clean and quiet , also affordable got a good deal on 5*10",
      "date": "2025-03-08T18:15:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Stephen, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
      "replyDate": "2023-07-08T20:47:32.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "328f44ae-9b2c-4187-8fa2-649776988dc3",
      "author": "Robin Lazorik",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOqxFmBVoRi3XbeBauuo0oOxDK9Hkl-L4HFiQurtuAXsZm3Ns=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane has been a great help when I needed a storage space for my rv. A family emergency came up and I needed a space close and fast. Shane was available when needed and got me set up and in within the day.",
      "date": "2025-03-04T16:37:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have been able to assist you with your storage needs. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "5469343e-6373-4c6f-b429-a73e3051c75a",
      "author": "Del Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-vq4cPOEXVfUX2TA25HsidJOpgsgFbgwoln2COoEeuADhLqCV=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Shane was amazing!!! Very knowledgeable, customer service was A-1 and he was extremely pleasant to work with!",
      "date": "2025-02-27T20:15:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience with Shane at Extra Space Storage! Thank you for sharing your feedback.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cd186336-d94e-4e6a-a5ff-407519073303",
      "author": "Robert Strickland",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8SIqLbwKXRQDDN2q-l1sE8zomHUDQ14FRBlRwH221jPAAwJ29=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-02-27T20:02:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Robert! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "df3c678e-d88c-4846-9dd7-364576f3ec2d",
      "author": "Slim Reaper",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwc6sYGgbfuF3QPN61KEJwTyUBnFDLW3CqgiX12njqi8UIpF7x=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience at extra space storage has been great. Everyone in management has been very helpful",
      "date": "2025-02-27T18:12:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We deeply cherish your kind words about Susy. Thank you for recognizing her positive attitude and professionalism.",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2a635cf1-8b45-4e04-93eb-8b05c3b31563",
      "author": "Christopher Grafton",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMaNjWbbwF8j2cDSy0QBqQQtz1FjGaOB58rcLJeC85llG2hcs=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been in my unit now since October and the management has been very helpful and their service is exceptional.",
      "date": "2025-02-27T17:00:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely value your positive feedback. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-07-08T20:47:32.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "73b83068-7698-4aeb-ad3c-4f350e7e75d0",
      "author": "ARKIA HALL",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdcH-zDppeNKb9h1WThSzAdwIzdLKjim-4tXVCBMNkOSFN1Wuj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The experience was great!!",
      "date": "2025-02-25T20:49:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience with us! We're glad to hear that you had a great experience at Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b3488ec-4b9b-4e9a-9d2c-ade63b588215",
      "author": "Nancy Peteja",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6O5LqSLWkX_LUDp5ENk9DZAR_xh2QlEQdLbQKmYUiFyp_RA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The staff is very friendly and helpful. I highly recommend. Thanks Shane!",
      "date": "2025-02-21T21:10:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are happy to hear that you found our staff friendly and helpful. Thank you for recommending us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "46d315b3-f673-4fcb-a505-862c802c62c9",
      "author": "JIm Pitts",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs64INw8eZ3h0Lf1_NM-C4KUXPsbfJZ6r7inx73uOTppH73Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane helped me out with downsizing my unit and was extremely helpful. Great experience with extra space as well as Shane.",
      "date": "2025-02-08T18:04:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback. We are glad Shane could assist you with downsizing your unit.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "833c1405-1792-4c69-b2c8-ffea4c20f84d",
      "author": "Lily C",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFlp9cMT_yrAwHIiA0NRRkI8Uzg-Ukoc5jUH2u5FSx6cas_SK4dw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane was professional and very nice. He was clear with my instructions with  everything and he detailed explained all my insurance coverage that I needed to know. My experience with Shane, was a pleasant one, so I would recommend this place!  They get 2 👍’s  up from me!",
      "date": "2025-01-31T15:47:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're privileged to have provided you with a pleasant experience, Lily C. Thank you for recommending us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7588e29d-6dca-437b-89a8-a2d6428b2e9c",
      "author": "David Harrison",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeHh1rHvv5FAibQScm2Jkm88tNb4CBnwuy4PwMPguITEPswA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always accommodating and very helpful. This is the only storage unit in Rockledge that I would use.",
      "date": "2025-01-30T22:07:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear that you found our storage unit accommodating and helpful. Thank you for choosing Extra Space Storage in Rockledge!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5552ee9b-24a7-4eeb-b34c-32764c06b76e",
      "author": "Robert Powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8rwoFl6HUQj9ulS6nQPfs9WdkaMoNXkLtLXQDKgzsOBht55WN=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "To be honest I was ready to take my business somewhere else just after 2 weeks. I was not digging my experience there at all. Shane Yandow reached out to me asking for a review. I told him I would … but he would not like it. He immediately wanted to know what was wrong and what he could do to make it right. After a short conversation he apologized for what happened and asked would I be willing to let him fix it. I agreed but had my doubts. To my surprise in less than 24 hours he had surpassed my expectations. Shane is a man of his word and got after this issue like he was killing snakes. Thank you sir for turning things around. You are a credit to Extra Space Storage and they should be grateful to have you on their team!\nThanks again\nRobert Powell",
      "date": "2025-01-30T21:07:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Shane is greatly appreciated. Thank you for sharing your feedback, Robert. ",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7dc1a497-4f29-41f2-9b45-842ce8cdb381",
      "author": "Jennifer Masse",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPoIoiD94Eu21lC9qWYvsdXfWmeJMknSXgGGO91xlwIc1vAw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very caring people who will try to work with you in a pinch.",
      "date": "2025-01-30T09:43:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are glad to hear that you found our team caring and willing to help in a pinch. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c850c580-e173-4376-bfd4-fe988249975f",
      "author": "JCBann !",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTWgGr8xIUsMmLwpskhEH4xlEVAMP5GDXvIiTo5C3Uh--KPA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space storage was quick and easy. You come in and are ready for a unit and you’ll have one in 10 minutes. Smooth process!",
      "date": "2025-01-28T18:33:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your quick and easy experience at Extra Space Storage! Thank you for sharing your positive feedback.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ab376657-9a42-47fa-82e9-f81355525118",
      "author": "Tricia Olsson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeMhXMuByrQnQZEiZgjhLKchdcV5ttjGNPWINRBZArHoC-sA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "I was assisted by the manager on 1/20/2025 at the ROCKLEDGE FL location on the monthly rent to keep the price lower instead of it being raised by $43 extra per month, they raised my monthly rent an extra $5 per month.",
      "date": "2025-01-21T16:20:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to have assisted you with your monthly rent at our ROCKLEDGE FL location. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e7bf094e-12cf-426d-8c69-1df2d3fd45cd",
      "author": "Aida Friedman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiYkXHx2YkT-6M9J1vyCp8J4qWG62lG6CRwwWeyp7-5ioPpQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-01-21T10:59:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Aida! We are so happy you had a great experience. If you ever need anything feel free to call.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "eab6a4e1-5e9d-4769-bf00-1c614a1637e0",
      "author": "Bill Shields",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR6pmu4FZ9qfo4vtCveFVnLCk71IgPQ8ELf4doPKJFBspWkw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The very BEST…!!!\nKnowledgable and helpful just what we need for an active storage space with a lot of shipments arriving.  They take care of their customers..!!!!\nBill\nBest customer service experience.",
      "date": "2025-01-18T02:34:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Bill! We are thrilled to hear that you find our storage space helpful and knowledgeable.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3a786da3-602b-464f-9c1d-884fff94860d",
      "author": "Daniel Santana",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1166rMerJ7Nk-DhfTVVKwHEhVdsFHqXZIn1HJ-GOkN9E5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick, easy, and helpful. The place looks very clean and secure. Had a good experience with them. No issues",
      "date": "2025-01-15T20:01:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "71fee235-6dbd-4d0e-b19f-0f7c3d37d489",
      "author": "Tiffany Glessner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpgybLjEL4j7gHMet1GHjd2o3NNIPzbx5paJ6WMGeztmWyRg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Susy, is a wonderful person. She made move out a breeze and unit was clean, well secured and easily accessible. I highly recommend renting from here",
      "date": "2025-01-13T21:37:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Tiffany! We're thrilled to hear that Susy made your move out process smooth and that you found our unit clean, secure, and easily accessible. We appreciate your feedback.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "cleanliness",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7b1c46d5-c6fa-4074-84bf-2d36f08ddc05",
      "author": "Kelly J.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMKpxKdjyCUGbFCYSW9Glv4hRKIjhOJFpAOczHaQlc057Daw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Decent place to store your stuff there.",
      "date": "2025-01-11T01:48:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are elated to hear that you found our storage facility to be a decent place to store your belongings. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b86901e4-b5cf-4794-80db-254ffcfa3305",
      "author": "chuck mazon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwJKLwcro8baQt-cfxJSPCBOi2rDuoMrLgcjCJmh6ro3zxSw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Wonderful customer service from Steve when setting up account online over phone. He answered all my questions perfectly & there was no hassle. Shane at the facility was the same way. Didn’t even have to get out of my vehicle. He came right to us. Excellent customer service all the way around. Unit was clean & a cart was waiting to help with moving from truck to unit. Highly recommend. ~Cindy Mazon",
      "date": "2024-12-21T21:30:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear about your wonderful experience with our customer service team and facility staff. Thank you for recommending us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4823c1ab-80bf-43ef-af22-9951fcde5b9d",
      "author": "G&M Services Jan-Pro Franchisee",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlYQb0o31W2D_LiU6stc7uX4k59u02sD5C5nKLEVK3FGk3GA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I appreciate Suzy's assistance when need for my storage service. Thanks",
      "date": "2024-12-20T18:03:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your kind words about Suzy's assistance. Thank you for sharing your experience with us.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1a9d8194-a56d-44c4-bdf4-c006239226f9",
      "author": "Liz Dorian Calderón",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKngZ7BOAvGDGT0aDTb4bRe0Pg-3yKic5qGaeNvf6fO_ZV-aA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good service and nice people too!",
      "date": "2024-12-20T15:44:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! We're glad you had a positive experience with our service and team at Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "95fc85f3-b0bb-406a-8b0a-1cc61b22a238",
      "author": "Stonya Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_vqbo_HoxK6fIAoPhpUfRcnWxJz7f1UdlJn8-5sbTiW_xtw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space Storage is a great place to store your belongings! I've been a customer with them for a little over a year now and they are always kind, caring, and understanding when times get a little hard. Shane, the manager, is such a nice gentleman, willing to help in any way he can! Thank you for all you do for me, Extra Space Storage!",
      "date": "2024-12-19T20:14:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Shane at Extra Space Storage is greatly appreciated. Thank you for sharing your feedback! As always, give us a call at 888-storage if you need anything. <br>",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "05359966-5503-479f-adf4-89c03b24d374",
      "author": "William Holland",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxbNkNeebU68CToN_mrxn4GyzKoWJoTdjRzGymzzfMkP3Rjw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2024-12-05T16:43:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your positive rating, William! Don't hesitate to stop by the office if there's anything else we can do to assist you with your storage needs.  ",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f87e4621-01b2-4348-b9b1-30d1261583ec",
      "author": "Samantha van den Berg",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX60pZ4DuNmhFipgrb8JMiKotn75JU_gVTv_5wOQGDKuJhTG2M=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane was super friendly and knowledgeable and helped me choose the best option for my storage needs.",
      "date": "2024-11-30T15:48:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that Shane was able to assist you effectively. Thank you for your wonderful feedback.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2eb103c2-c032-4a19-839c-43236db7139c",
      "author": "Michel Gendron",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUJW2HDeX_aSMtVK9219Xugcy8rjbKRaFmkxOAu2jXsL9zcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very happy",
      "date": "2024-11-28T17:13:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear that you are very happy with Extra Space Storage. Thank you for sharing your experience.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7d6cc148-c905-4ac8-b0a7-a95409509f9e",
      "author": "L McAtee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2NVFIujph6SCITEcEpTzXbrSR9cqdeeY402BbwE_CO6Iexsw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super clean place, very knowledgeable & friendly staff.  All interactions have been quick & clearly explained.\n\nNever have had an issue with entering/exiting the unit. Gave us the choice of several sizes and locations and let us see the actual locations to see which would work best for us.\n\nHighly recommend",
      "date": "2024-11-23T15:04:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're elated to hear about your positive experience at Extra Space Storage. Thank you for choosing us and for recommending our services.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4187f42b-0ad9-4a31-9cb9-a802d7aae57b",
      "author": "James Dalton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYZqwGC5uuaB60CfneVFbZSA8lVLeaGO2YJHKHf97KHHn_SA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been using Storage for 40 years and I can honestly say I have found the best.\nFrom the moment I walked into there doors I was treated more like family than a customer even though it was time for the manager to leave he stuck around to help me that’s service",
      "date": "2024-11-19T15:35:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are absolutely thrilled to hear about your positive experience with us, James Dalton. Thank you for sharing your feedback!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a5ac3270-2154-4938-b295-4761049d6018",
      "author": "Steve U.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQQTBVbyNxkCJp6xEEtIwwNhv8VJeyLKV1Iznt5SkEF91FWg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space Storage is so lucky to have a manager as nice as Irza. She is truly a professional and dedicated to her job. I am also a business owner and I wish that I could find someone as friendly as Irza who also gets the job done with perfection. I give this 5 stars and will recommend them to others.",
      "date": "2024-11-17T20:52:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your positive experience with our manager, Irza. Thank you for recommending us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d2d806bb-e55a-4935-a01b-c80940b369b8",
      "author": "Banana",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-SB0ST8UP1ruF6hKxYdcYNdS7ul3j1f1_sF8p8UFKY-gJffpu9Q=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Very easy to set up a storage unit, would highly recommend to everyone! Shane was a pleasure to work with.",
      "date": "2024-11-17T16:35:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Hannah! We're glad to hear you had a great experience setting up your storage unit with us.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b560233a-a408-475e-99af-eb6c91c37f19",
      "author": "Anthony Simons",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNvPNHhCXVpPMVvZnNepbyRTqQaRoH9q0Q7lnu_hpzB8Qg6ww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I met Shane and he seems like a very awesome man, He explained everything to me, and everything has worked out the way he explained. Thank you very much, Shane. It’s a pleasure doing business with you. Once again, thank you very much.!!!!",
      "date": "2024-11-16T18:15:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience with Shane at Extra Space Storage. Thank you for taking the time to share your feedback!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "344c5972-20a8-43de-b308-f13da1b9f34e",
      "author": "Federico Mavrovich",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOa7q128ICyOYBCMcKDqb05QBDuya9pfJ35JjyRchprYOhedCh=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I got there with a need and they helped me and my business with the right solution. They didn't push me with the usual \"well, you know, this is not gonna last so you have to decide right now ant the price is this\". They were and are super friendly, kind and understandable. Everytime I see them they ask me if everything is OK. Best experience with a storage company so far!\nYou really deserve it!\nThank you!",
      "date": "2024-11-07T15:36:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We are glad we could provide the right solution for your business needs. Thank you for sharing your positive experience with us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c342b52-3b7b-438d-8424-e51e55d42ca2",
      "author": "James Becker",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYs9Us7cVvvr4_GCrXdZYDs6cbHWDEJ1Ympy_fAv6NWNVCHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very efficient initial system check in. The office staff was very responsive and friendly. The location is ideal for me and I'm very happy to have found this place!",
      "date": "2024-11-05T13:36:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear about your positive experience with our efficient check-in system and friendly staff. Thank you for sharing!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3dca20b7-8432-448e-8196-5292df3a9182",
      "author": "Paul Wildey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWq74QpwEx6dUdyrLQ8kZ4egwU_wraAV55e01fdr0_2VIF__Y57=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shane was great to deal with. Very customer oriented.",
      "date": "2024-10-30T15:41:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear that Shane was great to deal with. Thank you for reaching out.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6968e934-ffe1-43ee-addf-e301f07f03d1",
      "author": "Caroline Griffith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9dR2LPet1YtxG1AQiHWEL_cOFWH3zwdoqQY9M_SvITx9fsA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Shaine was so helpfull. He answered all of my questions and signing my lease was super easy and quick.",
      "date": "2024-10-26T20:45:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with Shaine at Extra Space Storage. We're grateful for your feedback.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fb03bbb2-a2f3-4f88-8b7d-fb832cae35ff",
      "author": "David Miller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSH-TiTpwJXESotwZXg9No_CyppreKayQ7EuxU9DdAQ8kcHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome storage rental facility,  TC and Shane went above and beyond to make it a great experience.  Thank you so much. From.\nVillage Flooring Plus",
      "date": "2024-10-22T15:02:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, David! We're glad TC and Shane provided you with a great experience.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa5b0779-c647-4048-916e-e748903f1b1b",
      "author": "Janie Ross",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy9jZMqJskrTSArwOsuUPZlcGH5EzZTKIsAE-z94Ha54c3ajhh=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very clean facility and great customer service and communication! Accessing my new unit was a very simple process that took just a few minutes.",
      "date": "2024-10-16T17:01:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear that you found our facility clean and our customer service great! Thank you for your positive feedback, Janie Ross.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f7d3f8ca-9bb3-4b80-b1fb-27dbff931610",
      "author": "Vicki Kurtz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRPCmkgRRJkNJcpQjAlCwJN9eF5MpFyfyaMmjMIV_mvApzRw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've have two storage units at Extra Space Storage in Rockledge, and I couldn't be more pleased with the experience. Susy has been absolutely wonderful to coordinate with. Every question I've had has been answered promptly, and the entire team has been consistently communicative. It's clear they care about their customers and go the extra mile to provide excellent service. Highly recommend this location for anyone needing storage solutions.",
      "date": "2024-10-14T16:08:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're utterly delighted to hear about your positive experience at Extra Space Storage in Rockledge. Susy and the entire team appreciate your kind words and are truly grateful for your recognition of their efforts. We strive to provide excellent customer service and prompt communication, so it's wonderful to know that we've met your expectations. Your recommendation means a lot to us, and we're honored that you've chosen us for your storage needs. Thank you for being a valued customer, and please don't hesitate to reach out if you need any further assistance with your two storage units.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "00b02d5c-48db-47bc-b051-3ba415c5d9b8",
      "author": "chris corneil",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKk3hC9DNBDyuoWvuLuKg7V4d7u9kkFV-bOWqPe5vaHxYYuRw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Susy was excellent, answered all my questions!",
      "date": "2024-10-12T14:15:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience with Susy is great to hear! Thank you for sharing your feedback.",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2d4fc411-9a87-4fca-9d13-b8e313bb641d",
      "author": "Edgar Daniels",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLjgNJOmLJsPSsYmfQdfYbOTXcdVOC0AS5osUn6ChnC0Hu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I would like to thank Suzy very much for helping me with the storage unit she got for me she was very polite and always smiling. God bless 🙌 her.",
      "date": "2024-10-03T19:52:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are utterly delighted to hear that Suzy provided excellent service to you. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "74fbd9b4-9eeb-4969-af4d-a17b36ac588b",
      "author": "Marvin Kemp",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAPmBiC_BJP1E-zbqbrwUyMJ1ijXVUeVf0grUidBqLOGAp9w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-27T14:43:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Marvin! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3a4fd9a5-d046-40f1-89c5-65a7aac7ce28",
      "author": "Boss Man",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgN3A3Q_rpRG_7xBvm3Ae-Zk0vMmtS3OXwXG60I77wlBjoFA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "7661-(Susy)Today was pretty hectic, I came in and repair the gates. Sun was very hot as usual, susy came out and offered me something to drink. I watch as customers came in and the way she handled situations is top notch. The guy mess up something with his move in and she helped him get everything straight. He was so happy and Thanked her repeatedly. That right there is A1 customer service, well done.",
      "date": "2024-09-23T19:45:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Boss, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Susy was able to provide a positive experience renting with us! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-08T20:47:33.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a0f942ad-450f-4149-a8ef-89fcd9fe90ac",
      "author": "Tara Bailey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8SPRzqVBLhWZ6W7vxTa-zbbW_NPKj9KAYAIYWUqMdJodz7-I5=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-23T02:20:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Tara. Your rating means so much to us!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e3be4ba3-ee95-47b8-8d6f-81e58285da7e",
      "author": "David Azbill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzv2S8GxkkpvN7QSgpD0KG1tHnnlceKeSvHfbcpMmbopwaFWTM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-21T23:09:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, David. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2025-07-08T20:47:33.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dc4cfeae-4669-4474-8bdd-4a75c2827490",
      "author": "Smoke Stacks",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8Mdf6f6i4P23A81PtyNXTnNEmURDm1rJCtvPzlxd7-OqyVQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Suzy was wonderful help ! Extra space storage sure knows how to pick their employees ;) Grounds were clean and everything as advertised .. Thank you again Suzy",
      "date": "2024-09-18T17:10:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're absolutely thrilled to hear that Suzy provided wonderful help! Thank you for sharing your experience.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9c3c4836-214b-4b0a-8f41-2dd41a8bc5fe",
      "author": "Rafeal Dunn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGwFtA9cKqeDijJbS-F4A6E-qg1GBtH9o-1kGwHh2_CG45tOQ=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "very helpful place,  not out to take your money.  Through out the hard times and things going on in life,  they have done there best to help out with pricing and extension to the best of their abilities.  I highly recommend this place",
      "date": "2024-09-09T20:02:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience and recommendation are greatly appreciated. Thank you for sharing your feedback!",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8e3d9dd5-3ba9-4c3e-aa79-39fe623c57ab",
      "author": "Tiffany Niblack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMzUEdz9nT5Is6U6zYT79GIDWiroyafQtlIYn4XCeSnNj2YQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza was EXCELLENT. Showed various units, explained everything well, and fast sign up process.",
      "date": "2024-08-27T20:39:34.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Tiffany! We are pleased to hear that Irza provided excellent service and made the sign-up process fast and easy.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "14f56100-3270-4b3a-bb06-376ad0054127",
      "author": "Darline Love",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt6cydai63HGrSdRKeWdt9547y5LGLAgKyU7sxy4e4AGGNFg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I like the storage, my stuff were well taken care of and the people at the front desk were very helpful and friendly employees.",
      "date": "2024-08-27T00:54:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that your stuff was well taken care of and that our employees were helpful and friendly. Thank you for sharing your experience.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ffc6f7ce-6e2b-4e9a-ba06-28171d21a768",
      "author": "Peter Dillon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_GfNDgXyJQNYlKOkRTxQyp_69imlp8PEz9SQUTVioUJWcqQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly & helpful staff.",
      "date": "2024-08-23T21:09:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback is greatly appreciated. Thank you for recognizing our friendly and helpful staff.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "17d917cc-a63a-4139-9af3-fe6ae11b44d8",
      "author": "jose rivera",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw7q31kL2Nv1S2Lpfb1KZmTZboHsMdEDrKONjhvwlGf3E83w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Susy, she kind & helpful with a positive attitude and able to help others",
      "date": "2024-08-23T16:15:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear that Susy was kind, helpful, and positive during your visit. Thank you for sharing your experience.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4fcddd32-579d-4be0-8f47-c20bcd2d2dfe",
      "author": "Joshua Houchens",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPWfyfw-FXSztmnOG5uHwh4FwG-phHidoa37P8LnGc5k5iEZwK=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-22T19:33:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Joshua! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fc9e8209-fa15-4ec3-a0b5-5a78754d5e19",
      "author": "Eric Perez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI31CIF1hU1jkTuzCQ2Zb1_77vQi91ZfxCPw-HwTx3x7QJCYi0N=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "The manager was very helpful and Nice\nShe explained everything in great detail,  she should us several units that would serve our needs! She was very professional and knowledgeable.\nShe made this experience great!",
      "date": "2024-08-20T14:56:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy to hear that the manager was helpful and professional. Thank you for sharing your experience with us!",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4148d2f7-2c70-4abb-9e6d-8b696bcf9423",
      "author": "Samantha Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8l2yvtM1KG2xu0CxaCGJSpH9_F_Wg0riEnjZZjs-P5I3T-bOf=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean space, great customer service!",
      "date": "2024-08-20T12:20:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your positive feedback, Samantha Brown! We're glad to hear you found our space clean and enjoyed our customer service.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b69d34d1-506f-4cb7-8670-46c010912946",
      "author": "Derrick Arana",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxF8EnhpWfFe405bX1hOH4wxIwIEGGbwhUH-YqdSJOE0uk5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice place, great customer service, I would recommend to anyone",
      "date": "2024-08-19T18:22:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your positive experience with us, Derrick. We appreciate your recommendation!",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "be0ae4ed-78d4-4311-a4c3-35a27b7a5d73",
      "author": "Dylan White",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbDdyRBSkKHabfAri5VASQy1kBn0HV_cht_zX7Hvec2cbWbP4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great experience renting a storage unit here.\n\nStaff is friendly, unit is very accessible, and grounds are kept clean.",
      "date": "2024-08-17T18:35:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're glad to hear you had a great experience renting a storage unit with us. Thank you for your feedback.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a32d0ea8-cb7a-4f64-9697-bf082dea9ae3",
      "author": "Phil Harmonic",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIp6ochcEpF7KVu5iIWsrHaot6DbWhDGnIqBN2-i88uhCP8Sg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was very fast and friendly.\nNice unit with very competitive pricing.",
      "date": "2024-08-17T17:09:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback. We're glad to hear you had a fast and friendly experience with competitive pricing.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5e30d8e0-9415-4938-8bb2-0ba0e48aa445",
      "author": "Eddie Chaput",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXv662obIo6UHEJdOKp1IiApgls5nVhs_x0sa-3PkZj1nSmLvGr=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Best storage facility I have ever used ! Always clean and well lit.  Irza is so helpful and friendly !",
      "date": "2024-08-16T14:06:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you Eddie! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-08T20:47:34.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1ceb9010-25af-4a77-b472-c3a40915224d",
      "author": "Gabriel Arguello",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhVkZoGqUSdS4vvmpSTtlwQz61h0imA0O1rKPvVQhSaUPkM4o=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and attentive customer service, they made sure to help us with any lock problems and gate issues!",
      "date": "2024-08-05T19:27:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. Thank you for taking the time to share your experience with us. We are glad to hear that our customer service was helpful and attentive.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2557fb58-53ab-4c12-8375-b4e65fb9bf04",
      "author": "Charles Cooksey",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv80nuBO4_fvWdZ1LPQisHOUhnMQWl715J05XltYnzEtTG-b0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Outstanding, friendly, professional service, excellent price!",
      "date": "2024-07-26T15:52:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your outstanding review! Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4bd02d88-d181-493b-a6ed-31b9fa8c6b39",
      "author": "Kelly S",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBOvSdD5dISxM-ShYrxeIDgjslQdZUlpybsIi4B9J4Tgc9Xw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Just rented a unit. Online process was easy and informative. Received a lovely welcome call from the office, offering to answer any questions. So far it's been a great start.",
      "date": "2024-07-25T16:08:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're honored to have you as a customer, Kelly. Thank you for sharing your positive experience with us. We're glad to hear that you found our online rental process easy and informative. It's great to know that our welcome call was helpful in addressing any questions you might have had. We appreciate your feedback and are pleased that your experience with us has gotten off to a great start.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6097ce41-919b-4d6b-9ca5-08dcbc484d0b",
      "author": "Jeff Lockwood",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhjqaKMzSNB8n9ITCT2FTZ9l-Qx98TKD5Q_tdKW8Rjs7Hm-A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-16T16:39:31.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your 5-star rating and appreciate your feedback. Thank you for choosing Extra Space Storage.",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0b06f218-a7e0-4f73-8102-bdf13d6ab585",
      "author": "Adonnica Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnSqLtp1sUuIsgld6J5OP65lAWqtZnzDilbD-gRU6vx5QWbR3aVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Phenomenal customer service! Irza is professional, personal and kind. My storage space is clean, convenient location and affordable!  I refer this storage company with a smile! Thank you so much!!",
      "date": "2024-07-16T00:57:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated! We are pleased to hear that you had a phenomenal experience with our customer service and storage facilities. Thank you for referring us with a smile!",
      "replyDate": "2025-07-08T20:47:34.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "847fe9de-c1f7-4aa4-81d4-c3dde7c89af9",
      "author": "Beverly Chain",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2-gYxhl0POe0Re5Wm9u2PxNA2t19buoe0yTrNzNzokrFd0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy access, plenty of space between garages and staff are very friendly!",
      "date": "2024-07-02T15:43:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated! We're glad to hear that you found our facility easy to access with plenty of space. Our staff strives to provide excellent customer service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-08T20:47:34.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b240c69e-6d2d-40aa-86fe-63ac8f0e8393",
      "author": "Steven Schultz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURiYmsuuTP7wYo1xLQMh60bsRPhGHJve1X6pAYKEetW3HH-YeR=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Izra and Benjamin dad a great job helping me get into a good contract!",
      "date": "2024-07-01T22:11:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Steven! We pride ourselves on having a friendly, accommodating staff and are so happy Izra and Benjamin were able to assist you! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-08T20:47:34.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9e912407-3566-48ee-afae-6f856a642a07",
      "author": "Douglas Watson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdtzkou7rLt0w1ZBhuff7K40J8g7Urvy_p1c1LIPQjofqHUQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Susy was very helpfull with my move out",
      "date": "2024-07-01T17:22:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are ecstatic to hear that Susy was very helpful with your move-out. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3cdcb359-4cbc-4741-95a7-d5f978c86eae",
      "author": "B Drew",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBnfKaxBN7csLrqNgMBbPSGITeTLxWs29EBaNHQDekUEZhKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very friendly and courteous service",
      "date": "2024-06-24T16:05:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that you received very friendly and courteous service. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "92997ddc-204b-4b6e-b2f8-dd179dd3d795",
      "author": "Mindy Mangual",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkYNodg0706zFw2vV0nobKNcMYE8nyhJPjaG_U0RjwxH-WAsE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Facility manager (Irza) is extremely professional and customer oriented. Irza and her staff know the true meaning of customer service. I would highly recommend this facility to anyone looking for a place to store any belongings. The place is always very clean.",
      "date": "2024-06-18T14:19:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated! We are privileged to have Irza and her staff providing excellent customer service at our facility. Thank you for recommending us to others.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9dabb053-ec8a-4db4-a81a-d04426b8e87d",
      "author": "Sadiq Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa8Fxs2j-Wyx_G2wK4KEBAJOqHB4_SkiXmPvRHgvoWI0l-HQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-18T14:11:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks! We're so appreciative of your excellent rating, Sadiq! Don't hesitate to reach out to us at (321) 325-4152 if you ever need any assistance. ",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bbe5feae-5c89-4c4f-8bc7-07836ccc7899",
      "author": "Zoraida Torres",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwabxBhmNeJabIfw_PuD2XC9iw8JvFLMYdOQaxcQvYgp-j4fEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It was a great experience with Irza. She is very attentive and communicative. Explained all about the storage and the requirements. I'm planning to move in a couple of month and this area and this storage will perfectly fix to me. Irza is a great asset to your company.",
      "date": "2024-06-15T18:36:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the positive feedback, Zoraida! We're thrilled to hear that Irza provided you with great service. We look forward to helping you with your storage needs in the future.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "503e3e01-e74d-4640-b974-66a74eb77a57",
      "author": "maria collazo",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY4wLq58wGOK4MpiQbOYzpb8LSNRWCeajlgeo12wUTVsYkng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had the most great experience with extra storage space Irza Albelo  was very kind knowledgeable n gave me great customer service he took his time n was able to help me to the best  of his ability n I recommend them  to anyone very affordable as well  Thank you. Very happy customer!!!",
      "date": "2024-06-15T16:57:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Maria, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steve! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c14b261a-e213-442d-9f80-958b86446bf5",
      "author": "Jessica Garcia",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLOo5TuLsIPrPFPVqEFrcPAyH5T5XxiUee9qC6ikBjGyvDBEQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "First time looking for a storage unit. Irza is friendly and knowledgeable super easy to talk to. Recommend asking for her every time!",
      "date": "2024-06-15T14:43:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your kind words, Jessica! We're glad to hear that Irza provided you with excellent service. Thank you for recommending us!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9845b72-c109-40c7-a840-23a7436a7336",
      "author": "Elliot Bonilla",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk-xdsKSaC_EksX_t5s-LsOAPd842XYHL-maJuGqwc1kUkog=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza was extremely helpful, profesional and friendly. Superb customer service! Definitely the person to talk to when in need to rent some storage space.",
      "date": "2024-06-15T14:34:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that Irza provided you with superb customer service. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ef948fcb-8c08-4a3b-9eb0-1afaa668f0c8",
      "author": "Shun Polk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmF7HkHpmTkM9HXmD-ZImNiawHBU2UE7w6QnraxxEg15f990sryA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "5stars  I been at this storage facility for 11 years and now it’s extra space the managers and lady’s In the office are very awesome and helpful and nice and respectful if they are definitely there to help you .",
      "date": "2024-06-13T19:52:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are honored to have served you for 11 years at Extra Space Storage. Our team is dedicated to providing excellent service. We're happy we were able to provide a stress-free storage experience!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3abe715d-ac3c-420e-830d-4f0e907476e4",
      "author": "Dwayne Ellis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYeqY3FnNj5_CQJlPA5pHw-mmUo-d67lon1pdco0v8pkBaOw=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "Management and staff here are one of a kind. Irza and Susy are the absolute best to deal with. The place is well kept and looks great. Only problem I have is the company tries to raise your rate way too frequently. I’ve been there 4 years and moving at least one of my units out this month due to this problem.",
      "date": "2024-06-13T18:13:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Dwayne! We work hard to meet the expectations of our customers, and we're happy to hear Scott hit the mark for you! Don't hesitate to stop by the office or contact us at (321) 325-4152 if you need anything.",
      "replyDate": "2023-07-08T20:47:37.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "35ce7426-c465-447c-87c8-cc67f728ecaf",
      "author": "Elizabeth Shidemantle",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4HraV0q0uHi-u-Uif0qDGnlGy7vUsiD-eBHcNGK2mMyDaaMZ4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Fantastic Property management, and staff.\nHighly Recommended.",
      "date": "2024-06-06T15:52:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated! We are thrilled to hear that you had a fantastic experience with our property management and staff. Thank you for the recommendation!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "172855a4-d25c-4d49-87ce-0608f7d66168",
      "author": "didi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhD5QfCwtj5qltUgLT6jndhmZFwhvbo28DBg-nYg1JwH04XPU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space storage us am awesome facility.  Clean and bug free!! Susie is the absolute best!!!! Always smiling and friendly and a pleasure to get to know",
      "date": "2024-06-05T22:53:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive experience is greatly appreciated! Susie truly is the best, and we're thrilled to hear that you've had a great experience at our facility. Thank you for sharing!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "96021f52-4592-4f93-a30e-52d45ca1845a",
      "author": "Ascending Stargazer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEnZL4Ul1KB3HVJPQIO6Z7T0fuAmpCW4z1WPWI3NF56f_yN8XZQQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Irza and Susy are so kind, helpful and caring. They helped making this rental a smooth transition. I highly recommend them and happy I chose this location.",
      "date": "2024-06-04T16:31:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled to hear that Irza and Susy provided such excellent service during your rental process. Thank you for recommending our location!",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2f911b51-6e6e-47f5-8752-da6c61a5d354",
      "author": "Tammy Young",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJ4Nfogf7LvJQWefn3IOSC171ElFxPrgXe8jdmwpf2F7vJRQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-04T14:41:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Tammy! Don't hesitate to reach out if you need anything! ",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "75f19220-77f1-4131-84ef-de6c071189df",
      "author": "Elizabeth Sligh",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLftoN24Xps6RC9aHSQUrxzeN4umb8VNSk83HbKe62px3He6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza was very helpful",
      "date": "2024-05-28T18:44:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear that Irza was very helpful. Thank you for your wonderful feedback.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dce430f3-2031-441c-8e26-ebe7f19b18a0",
      "author": "Derek Santiago",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNhUbb0c4RXVM3M1OIE5Id9l42MLyzzdgePELjn6muXyZaDA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Honestly one of the cleanest storage facilities I've been to! Really nice, quick and efficient staff!",
      "date": "2024-05-22T15:14:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated! We strive to provide a clean and efficient storage experience for all our customers. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cbecf599-9bc8-4f80-9386-c5b2ecc17f83",
      "author": "CJ Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtOo8Z1JnQG3_0tA_0Hm3LzrTa-EQP-J1fEjjN46cDq0SFYei6=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everything clean and organized GREAT SERVICE thanks to the store manager Mrs Irza Albelo was amazing!!!",
      "date": "2024-05-18T18:11:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for sharing your positive experience with us! Mrs. Irza Albelo truly is amazing and we're glad to hear that you found our facility clean and organized.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a6d40134-2bdd-4b67-a01a-3f7844064003",
      "author": "Yakir Ehud",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGi-Tf8xoHHmShfHIIk5grUhw06YPKg4dw1d7bR_wZ1TPDMg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Go to Susy she is the best 🙏🙏🙏",
      "date": "2024-05-16T21:17:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for recommending Susy! We appreciate your positive feedback.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "567513a7-6c51-43fd-a80d-8f2d0c7b1468",
      "author": "Kwame Bonelli",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPpC6LVKKYAkcdJu7wCnANZEcYgDE0N2aN3e0jTBpZUxKVK8ff=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Irza customer service  was awesome",
      "date": "2024-05-16T20:04:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your review is appreciated. We're glad to hear that Irza provided awesome customer service. Thank you for choosing Extra Space Storage.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "af0a6e7f-f5fc-42e8-aea5-1f998d849d68",
      "author": "Gina Welds",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX02NSqcuaqsHYp38bEWCLL5kJSRuiZGPSFMCxxeY_X8z2NG9c6=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The facility is clean and safe. Management is very personable, and always makes a speedy response to any concerns on the parts of the tenants.",
      "date": "2024-05-10T22:56:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Gina! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're glad to hear you found our facility clean. Please call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-08T20:47:37.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6981d256-6783-460f-b5bf-58335583679a",
      "author": "play3d",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpzYKhxAS5DgPQL5HR0itfiE1uwZyi0Q3xIXoGB0UdTqezig=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-05-04T19:35:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Play3d! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e7bcfb17-f21c-4f2f-b57d-c163dbe459ff",
      "author": "Eddie Guilyard",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhtagLcf_9VYaB2DFTcpifX5ybC0T42yAXpvAc2VKkyeNelswV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience was a positive one at extra space, apparently there was some confusion at first with my unit but the manager on duty was more than professional and took care of the issue without hesitation I give them 5 stars for excellent customer service. I would rent a unit here again",
      "date": "2024-05-03T22:58:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Eddie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3d63ff29-662c-4c8a-9bec-501293ddcae2",
      "author": "William Ryder",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJiYauzoXEaXbfDIEUS0xIqsPLo70jSy6FuUfTgfxEN4UpCnE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My company leases four units here, two of which I signed up for today. Like before, the process was simple; the manager  even found away to save costs,  beyond their already low price! Super friendly, utterly professional!",
      "date": "2024-05-02T16:09:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "William, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Call us at 888-storage if you have any questions or need assistance with your rental!<br> ",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fd6f0660-a5d9-49d3-86af-273d4b9a79f8",
      "author": "Robert Zierden",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJF2eNdxo70UUg0Xa_eHiLp7R58YJ1KD6quPei7ndP2LofMw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Always love coming to this facility never have any problems and the staff is super friendly!!! Irza was super quick and helpful when i came to pay for a storage auction i won online.",
      "date": "2024-04-25T17:15:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the review, Robert! We're glad your experience with the auction process was positive. Don't hesitate to reach out if you need anything in the future! ",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9d5b4603-8fab-4ede-a986-d7a1c9bdb57c",
      "author": "Maxime Dabire",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdfcs9T5HLfAJQZTfhL2JBSh4XOf7EMSlH5S1ghjGQt4Tj=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have been well served by Irzy,, the store manager, for my storage usage at the facility in Rockledge. She and her assistant Suzy have been welcoming and nice to me when I need their service..",
      "date": "2024-04-25T16:18:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Maxime! We pride ourselves on having a friendly, accommodating staff and are so happy Suzy and Irza were able to assist you! You can reach us at 888-storage  if you need anything.<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "36907a47-2ace-4a96-9bc0-1645157d5817",
      "author": "Steven McMurtrie (Steven_UBC)",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9gQB8TOHUYlYfP9jTTd34VZjKVaERjKhsa25GMhnzzbfHHXIP=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Test- Rockledge Facility is always extra Clean. Jen and Susy do an excellent job. I even saw Susy on the side of US 1 picking up trash!",
      "date": "2024-04-24T19:33:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Steven! We pride ourselves on having a friendly, accommodating staff and are so happy Jen and Susy were able to assist you! If you have any questions, let us know at 888-storage.<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "82937ca9-8e09-4604-8847-12d4a87013b6",
      "author": "Rosangela Gonzalez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNtzf6UzxLE_dZkrGFvb4FZ1GBK1k2EuUo7-UobrvjlsS0KMc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza she is amazing. She always help and have the right answer. Everything clean and good. Thanks Irza",
      "date": "2024-04-22T18:08:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Irza is great too! Thanks for the positive review, Rosangela. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "774a0c2d-fccd-4790-a5a9-65c5ecccef26",
      "author": "Casebusters SportsCards",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8c8bharLRW8RD56O2N0ELFs0A1gnTJe17TtZ8Mro3P2mhZ1zf=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "AWESOME CUSTOMER SERVICE !!!!!!!!!!!!!!!!!",
      "date": "2024-04-18T21:50:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Casebusters! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "08f26b78-ffca-42ef-a89e-ba333cd3172e",
      "author": "Christina Bullard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8bSf8HUO9Y8OJt4RpjCohuotNrRZLutXIv7y6glJGHzyHng=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The help was outstanding and available.  when needed. The units were secure and I always felt safe while loading or unloading my storage . Thank you for the kindness while the difficult times of moving. Irza went about and beyond to help. I am grateful.",
      "date": "2024-04-08T11:01:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Christina! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please call us at 888-storage if you need anything.",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "01940580-1c66-4047-a58d-075df4c753c6",
      "author": "Duffymoon Hill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnqDNimE1mg-SE1jKvtf0-1fL4oSa3tBccGaaZsom8ZQH9L07XQw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean units and easy access! Nice people that help you no matter your needs ! Thanks",
      "date": "2024-04-04T21:36:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Duffymoon, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "00f44c5a-4dc5-4838-8cd1-7276a7d58815",
      "author": "Josh Barck",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS6xicV2z7FG_bckQHBWbMxcf9QeyFC9dSB1jcYjEnjqr-5g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome place great staff. Very friendly",
      "date": "2024-04-03T16:38:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Josh. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0d8389e9-4af2-47ce-8cd4-539259f9a127",
      "author": "Erik Roberts",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnRQXG-LPM-PWUUh1CCEbBqQeh9Q6XccKToG7s_1hs_wVCsTE=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irsa is Amazing with her Tenants! Always a pleasure having her around!!",
      "date": "2024-04-01T16:13:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Erik! We pride ourselves on having a friendly, accommodating staff and are so happy Irsa was able to assist you! Please call us at 888-storage whenever you need us.<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b9f4a3c9-3cb7-43fa-a4f7-46af456dc8c7",
      "author": "John Schill",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-XW5Bp-jKo1mqh23agL564f6_fanmXmL6IcDEs7AowYZhpw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice people easy to talk to and storage unit was clean and the perfect size for my equipment will use them again for sure",
      "date": "2024-04-01T11:06:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi John, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "44173a64-e2c7-466f-899f-48fb88d3f2fb",
      "author": "Eddie Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbg8Nf0ulU8cCsKsAw7C6pD6xOWAE4BmlZ07pA4zyG0gkCdA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Receptionist was extremely friendly. She explained everything in detail, was upfront about all of the different sizes and prices that they had to offer. Because of her, we rented on the spot. We'd planned to shop around, but chose to stay there!",
      "date": "2024-03-29T20:54:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Eddie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d39ed982-ba4d-4342-99ab-26a279850882",
      "author": "Dana Emanuel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6rdYj4lswsf0BUo28Fzm_vyYI3v3xveCdXEPya9iM76_W7-Y=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I love Extra Space Storage! I have had a storage unit with them now for over 6 years!! I now have 2 units with them. They have the BEST prices around and the customer always comes first! With the inflation costs of everything going up, they sent me a notice saying that the rates were going up. I went to the office and explained that the added cost would make things too difficult for me, and the sweet lady that works there in the office told me she would talk to management and that she would make sure the cost would go back to what it was. And SHE DID!!! They are very nice and truly take care of the customers!!! And the office & units are VERY CLEAN!! And I also notice, NO BUGS! They always have pest control to come in and spray. VERY GOOD COMPANY TO WORK WITH!!!! 💫✨🌸🤗🙌",
      "date": "2024-03-25T19:48:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're pleased you feel good about your rental and appreciate your business! Thanks for your kind words! We're so happy to hear that your experience with our staff and the cleanliness of the facility has been positive as well. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34abd6a4-170d-442d-ba21-773b8643f2c4",
      "author": "AJ G",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhzZg3cQfNiVe6jGY1I82RGoxP42I1lkI1_4B8w_faqAR5irgN=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This is now the 2nd time I am writing a review for Extra Space Storage in Rockledge. My 1st time was for the manager Scott. Fantastic customer service! Now I am submitting a review again; for Jose Pulido. Another wonderful experience! I was having difficulty with charges for my unit. He was professional and 100 million percent helpful. He even followed up with an unexpected additional positive update by calling me the same day. Whoever is choosing the employees for this facility /company, you are also doing a great job. Thanks so much !! Arlene G.",
      "date": "2024-03-23T20:25:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Arlene! We pride ourselves on having a friendly, accommodating staff and are so happy Scott was able to assist you! Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-08T20:47:38.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3de2d48d-f6b6-46e5-9bf2-9a826ab8d4c7",
      "author": "Jaymee Weinreich",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1zz5157QXxTwR-JhTX9m37kFnulJ4kTaMZ8vgvgAgkNPz-XNb=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "The storage building was clean and also in a good location meaning that it was safe. The only thing we didn't like is that the space was advertised for $156, but when we signed up we were told that was only for two months then it went up to about $269. Another tricky company that changes price once you are lured in. Still though, it was a nice storage unit.",
      "date": "2024-03-19T11:51:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jaymee! Thank you so much for the positive review. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.<br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness",
        "price",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ac2da0c3-a925-4543-93cd-a6430d48b0bc",
      "author": "Roy Collins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwWsaYDq2J8ThTVgnhFikIIcMsDl6Ht60K1xzHkYTCRn2k5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I've been there going on 3 months and I love it there she is awesome, friendly and the place is clean and secure I definitely recommend this storage place for long or short term you'll be very happy l know l am 😀",
      "date": "2024-03-18T21:46:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Roy, thank you for your review! We pride ourselves on keeping our storage facility clean, secure, and organized while providing the highest level of customer service, and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. <br><br>",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fd9e7910-5706-43c8-924c-ee363e35289b",
      "author": "ricky royster",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5bJju28rOHji7V5I0cxPrGj4afM-Y6JP-7KsS1fRguz5HHHTn=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-18T19:43:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Ricky! If you need any assistance the future feel free to stop by or call us at (321) 325-4152.",
      "replyDate": "2024-07-08T20:47:38.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6a6e7561-3c41-445e-af77-b8c0e3fbc33b",
      "author": "Erica Dufrane",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSpAsJBnQn-QxtJ61fyWz-P_SDbAfJNJ0c4WF-tHOg9AczwQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice place but numbers and doors are hard to find",
      "date": "2024-03-17T16:19:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Erica! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're always here to help with any of your storage needs at 888-storage.",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "85767a7e-8c59-4129-a210-aba13a0b3dc7",
      "author": "Ian Balzer",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWUz77hzwtwYSdIPZIGV_sR6xxyTQ6_F7ccUNrow20YbAK848B=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great experience!",
      "date": "2024-03-14T20:48:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ian, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6a48b9f7-1631-4f96-9ec4-4622d6f62334",
      "author": "marta garciatorres",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQh8gGRyA9xkdXitJbxLa6DfaRzJQ78_JEHyYhCKxbR-KfYfq3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza Albelo, is very helpful, I’m very happy, being a customer with xtra storage !!",
      "date": "2024-03-11T20:31:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Marta. We're happy to hear that Irza was very helpful! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "04acf7ee-cd3f-4fd0-afcd-25a92a063bbe",
      "author": "Corey russell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOdnmQlJbylvrB8KAy9ERdcYKQuaWYKbGqAVbYezYH4RgXT2I=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-08T19:29:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Corey! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (321) 325-4152 if you ever need anything. ",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3b63db33-5e55-49ab-8b22-95acad4d8fb0",
      "author": "Kenneth Knight",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIb0pCwEVUDToyYuO3KH_HQDW0LMe3y_rR6FjYgld9EXxUQWw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Irza and Susy are awesome!!! Very helpful and friendly. I have never had any issues here. I have a spot for my camper and a storage unit. Convenient times and gated location with key pad.",
      "date": "2024-03-08T18:52:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Kenneth. We're glad Irza and Susy were helpful and friendly to work with! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a3ae4e0b-909d-4a48-9430-9ced3c790562",
      "author": "Angela Ganger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTfM75VN6rTSlKFnobjKUdPaIG_b72hy_VyaQ5ug9y1NPGNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very easy to book online and access my unit without even talking to anyone. I made a mistake in my booking and the lovely ladies in the office were very friendly and helped me get everything straightened out for me!",
      "date": "2024-03-04T19:38:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Angela, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. <br><br> ",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a315d66f-7c9f-4b96-b67e-e047468fda7f",
      "author": "Tim Coffey",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf2OKQ7SalKG3tAwE6PvSKioKKU4UVdaThAYQw74elJ89buw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza, was so unbelievably helpful, professional, and courteous quick. I got my unit set up from phone call to out the door in under an hour, fantastic. Thank you so much Tim Coffey of  Doors,By Tim LLC.",
      "date": "2024-03-03T17:24:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Tim, we are so happy to hear that Irza could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage whenever you need us.<br> ",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b05fb75e-d3af-40be-bdc0-4ad68ab6a8fd",
      "author": "Jorge G. Alicea",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeVNLCpw41WnIjM7qoiQx-BnXW5oA0Wi0VAtS11__DxMuSgw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Awesome staff Irza is amazing going the extra mile to help. Thank you.",
      "date": "2024-03-01T20:27:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Jorge. We're glad Irza was able to help! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f7febb98-3bee-4d0b-8af3-7465af5d2f35",
      "author": "Flora Cruz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwutJXktFfdYjB7T8IHCHQtZbXzrdifxA4CtcbrTCrCheJqg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza has been very helpful & professional as a manager in Rockledge. She sets a great example to the other staff showing respect to the customers by phone or in person. Keep up the good work👍",
      "date": "2024-02-27T16:52:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Flora. We're happy to hear that Irza has been very helpful and professional! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ad24bf98-5070-439f-b2ae-749377d0488c",
      "author": "Mark Hutchins",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhJujQMlXgloMBWvTa9rfjkp0KOn-8osMvmVRUS845nfHu8kBq=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I have from the first phone contact, been very pleased with my experience with Extra Space Storage in Rockledge, FL!\nManager Irza Albelo demonstrates a high level of professionalism that is rare in this day in age. She has made my move in easy and stress free which is greatly appreciated.\nI recommend calling and speaking with Irza should you have need of excellent service in your storage needs.\nThank you to Irza and Extra Space Storage Rockledge,FL !",
      "date": "2024-02-24T01:59:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled to hear about your positive experience with us, Mark! Thank you for choosing Extra Space Storage in Rockledge, FL. We appreciate your kind words and recommendation. If you ever need anything, don't hesitate to reach out to us at (321) 325-4152.",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "035c8e60-0ef7-4e80-8c4d-1810364662e7",
      "author": "Ed Patterson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFbn0rAiKRDwe3GdAKe5GGywZRYh013QN6XlY4xMQraoorrQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Absolutely the best Irza went beyond my hopes in resolving a concern.",
      "date": "2024-02-23T17:45:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ed, thanks so much for your review! We are thrilled to hear your experience with Irza was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7bd0ddd5-9fb1-4b73-b9d0-44bec630eed3",
      "author": "Cris Ramos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVY38u5i4prNzIpcK4UblprG73zsQC-3GvGnSaVGI7ouVLXyI-U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza is one the best managers in Extra Space Storage, all the managers are very friendly and helpful.  Very clean and nice place!!",
      "date": "2024-02-22T23:49:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Cris, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Irza! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "06859121-b456-4594-9d2f-3ea802ea56bb",
      "author": "Luis Cordero",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaohNCIDPingUJETCpNKCz4vTZ4FAwuOrWUXKqWrE3Om7c_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff is very professional and kind. The grounds were always kept clean and I never had one issue in six years. Thanks so much.",
      "date": "2024-02-22T22:07:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Luis, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.<br><br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "410ff3dc-9da0-4079-9376-95497ee9f266",
      "author": "Crystal Kleinhenz",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlHl-SI9exzMiKu6k3AnTGkvH1wcm29xA4uIk00TF2q82B7g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The manager and staff are very friendly and helpful.  The units are clean and affordable. Easy rental process. 😎",
      "date": "2024-02-21T15:41:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Crystal, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.<br>",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3f2611a9-e6db-43e9-8f35-2e539d6da3d6",
      "author": "Fresh Tafari",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhVUYHq9yv4_mOnRTJMfC6wCE8RpUv57-nAR4ozfO78y_ONA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-15T22:41:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Fresh! We are grateful for customers like you. ",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bbc3026d-7343-404a-8f1a-fd31ee45dd6b",
      "author": "Laura Lucarelli",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIunwYMzgHXvaiO1bb-igFt5RLE1-LbcOnlCeDoG4DtSYDmuA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Irza and Scott are amazing. We had a family emergency and they jumped in and helped us out. Took the stress off our shoulders so we could focus on our family. Thank you for all help!!!",
      "date": "2024-02-15T22:37:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Laura! We pride ourselves on having a friendly, accommodating staff and are so happy Irza and Scott were able to assist you! You can reach us at 888-storage  if you need anything.",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "af3d7430-5696-4b56-b493-f40e81a86e84",
      "author": "Emily Nobles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKfm4Tzx3fne4VCCeDH-5xNsdOWa8eFWe_NYmairidUJhIwSqa=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean facilities, easy to communicate, easy to start new lease, people are kind",
      "date": "2024-02-12T20:11:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Emily! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "ff218177-6d0f-4256-83d6-461713a59bbc",
      "author": "catherine parks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWubxYk8klvQtlegUlPCLLFwnNPymd2mut_t3MCvquUAFDp3UM-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I definitely recommend Extra Space Storage they are cheap and well worth being with them they unstand when your trying to make payments and there stuff isn't taking any payments then go into the office of your Storage unit and they will do everything in there power to get it working again. They are all polite and very welcoming and very friendly there I loved having my stuff stored there I am just glad that I found a home and was able to get my Storage unit cleaned out.",
      "date": "2024-02-03T19:00:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Catherine! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything!",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "65c253cd-1843-44be-a793-13ddc6adbddd",
      "author": "Fabricio Campos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSX8p2e0Zh-isNgZso0adyykYTDIMVWGHDbDNU7SBaWCU7UQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I’m very happy action and rental with Irza albedo I’m appreciate you taking care of me ty",
      "date": "2024-02-01T20:34:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Fabricio! We pride ourselves on having a friendly, accommodating staff and are so happy Irza was able to assist you! Please stop by the office or call 888-storage if you need anything.",
      "replyDate": "2024-07-08T20:47:39.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b5faffa8-65c5-4d7a-9390-9891a1e1acaf",
      "author": "Jan Ge",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNrDScwC2r0wW746PjRbtIGg8q0Sepv-J-v3x5B5UWYHOncQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space storage is the best storage facility in the area. They have the kindest hardworking staff you can meet. Irza goes above and beyond to meet your needs. She works with you to get exactly the right size unit you are looking for. She really cares about the client.",
      "date": "2024-01-29T16:37:35.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Janet! We work hard to meet the expectations of our customers, and we're happy to hear Scott hit the mark for you! If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility.",
      "replyDate": "2023-07-08T20:47:39.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1f123c2b-6aa5-41dc-adc9-e0a318794301",
      "author": "A#1",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxsfnTcQ9Aqc577po51M6SRDLwnCZms13MvK_WiS0WkAZR986NaA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "All customer service representatives were eager to help and very knowledgeable.",
      "date": "2024-01-27T13:25:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi A#1, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br><br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d40d8fa2-5995-4038-9390-fdeed179e841",
      "author": "Damien Ffrench",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN1TwS6bH_ZuIuOWPaVj7QGWb92GdyTu2kRoy9yrnX7y4Bxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The bathroom  is always clean i always feel welcome  when i ever im here and they bill on time",
      "date": "2024-01-25T22:19:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Damien, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9cc655bc-55fa-4555-a23e-9db16e15905f",
      "author": "Kathy Odom",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3YFpxNpXnieNVd6-MVcM1hwHImKFMRFshdS_NZjg4TPWiaSjR=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice staff, very helpful and clean facility.",
      "date": "2024-01-24T20:57:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Kathy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or call 888-storage if you need anything.<br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "61d74a6f-d0ee-455d-9805-6785f7534e11",
      "author": "Richard Mendez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVTi1Milr-iTg5B3EkLi1rgpodToCtDBraCBJzjB_vdqpm9w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Professional staff, friendly and helpful. Very clean and well maintained facility!",
      "date": "2024-01-16T16:46:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Richard, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "873723e7-2c1f-40f4-8fc5-f6e577a4e5be",
      "author": "Chelsea Marconi",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5847rYo-2Ogl3uqPTqLjgC7kJwuE84Gv8aSYiSx0kHllfe-Yb=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Those 2 ladies are AMAZING, I am dealing with the loss of my mother and storage and everything and down to Erin from Cocoa to Izra and her helper at Rockledge, BEST service I have ever experienced!! Made these trying times sooo much easier!!",
      "date": "2024-01-08T15:47:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think our team is great too! Thanks for the positive review, Chelsea. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0491fcae-8dab-4683-8cd6-1755277996f9",
      "author": "Scotty W.A.D. Bernier",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkcGT__T42fEAXKCAeC9OzdkMqxx19fJ5E5eKQ4PPZwo5Rg14=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Clean, safe & secure in Rockledge Fl. Our site manager Irza is great. With a particular attention to detail and in a world thats lacks customer service , you wont find that here! Class act operation that exceeds all expectations",
      "date": "2023-12-20T00:36:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review, Scotty! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  <br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4b69e146-6f0f-4126-84ee-2e2982ac741c",
      "author": "Leelee Hennis",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg2NmqqcggCdF_sap8d4VXJJTGPPENN7AMVJOhWXVbTAJPTA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service above and beyond! So happy I chose this storage facility.",
      "date": "2023-10-29T01:15:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Leelee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "93fafbc8-0fb0-413d-99ca-12c41decc237",
      "author": "Raymond Read",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8b3wKynSevG9NI7d2RrbCG3wqbsGnwY5cYbLyvVTdNiFbqdU=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Held an interior unit for a little over a year. Staff were always friendly. Unit and surrounding area were always clean.  Never had any issues with critters nor moisture.  I would have no issue renting here again if I were to need the space in the future.",
      "date": "2023-10-27T07:24:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Raymond, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please call us at 888-storage if you need anything!",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "394ccd66-2f4e-47a7-8dae-cddf98e1dcf1",
      "author": "Jolene",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_mgTKp2oI1OP9bbu4j7FvFDTESC27urbBwI97BdfTCVW9QzM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "It is a well maintained storage facility with different options for storage needs. Friendly staff.",
      "date": "2023-10-26T21:29:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jolene, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e6db28db-5514-430c-b5cb-cc8fe7c9bf2a",
      "author": "Petra Kurz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZxcl7g3wb7piY8rpT5-1ODth_s4Gdtn4fRkjrXASLDAJCxgDpHQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott was very  informative. Facility is very nice and they answered all our questions.",
      "date": "2023-10-04T19:51:27.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Petra. Thank you for the review. We're so glad Scott could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bcb85f64-028c-414b-ac39-bde564e7b00e",
      "author": "Robert Heinly",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVm3yQs_MQjNk0bdix77Af0tCCkZDYTd5apxlzJbgv2QsKr2hvB=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Friendly staff, very helpful. Took care of everything I needed for setting up.",
      "date": "2023-10-02T16:07:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Robert! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything!",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6a9810b3-9f85-4f63-918a-220fec91ab27",
      "author": "Ami O'Brien",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSwLrlmWMtTGscAAQwK1alpZyqtdapnk3dtJ3Pvm3MtpMlSzVsXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-30T18:30:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Ami! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (321) 325-4152. ",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "880933a7-db49-4d26-b48a-d95bb74c10bc",
      "author": "BS",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWORM8uBAgLzc6boFGh_BrDB-kPiiUbmP-Qap_J-pU0FJ5_jCQjFg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott and his team did a fantastic job. Polite, professional and high quality.\nThank you.",
      "date": "2023-09-29T16:29:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words and positive feedback! We're thrilled to hear that Scott and our team provided you with excellent service. We appreciate your business and look forward to serving you again in the future.",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b56d1a14-d346-47a0-a639-dbf246eee7f0",
      "author": "STEPH HARDY",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5Ckw12F3wYoepfZ930TLtGDFXq1tDSxj-g4KUkQx4eqr1Fwq3=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Everyone was professional and caring. I always enjoy my experience with Extra Space.",
      "date": "2023-09-14T17:45:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Stepheni. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e5f36766-abdf-41ad-8665-f617f3d750f2",
      "author": "Christian A Zuniga",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9BoUg8WPIHOsPV1O5eqJXmDkYZfZim9IWJPojup4AhqN89nuv=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Fair, clean and accommodating.\nScott was great!",
      "date": "2023-09-09T16:14:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christian, thank you for your review! We're so happy to hear that your experience with Scott and the cleanliness of the facility has been positive! Please stop by the office or call 888-storage if you need anything.<br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "11e1d7ac-0e09-454e-917a-c13aa7dd3523",
      "author": "Berta Jack",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqW-r5p32R2IRG6UOQWW5cTDZ-3n0f-vpnv92zvO9K9iaKVg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Renting a unit couldn’t have been any easier!  Scott was very helpful and made the whole process go smooth. He showed us the units and helped us choose the right one for us. The units and facilities were clean and well maintained. I would recommend this storage facility to my friends and family.",
      "date": "2023-09-07T13:56:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Berta, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "97f6aca0-3a27-4b26-b812-a4ebd61cafb6",
      "author": "Richard Wright",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbB7s3rNLbXyde01kl9fyo0Qv0rGrP_CcbMSdgftlUEsoi8tY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was absolutely phenomenal! He went above & beyond for customer service! We will highly recommend Scott to anyone who has storage needs! Thank you so much!",
      "date": "2023-09-06T17:27:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Richard! We pride ourselves on having a friendly, accommodating staff and are so happy Scott was able to assist you! You can reach us at 888-storage if you need anything.",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "eb6671f7-0329-4795-bd0a-ff5675ff042f",
      "author": "James Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKePRMiXh2gSBuCmb5aoxyp8v-kkjPlBdO4sXzQTecadtUjwYa=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2023-09-02T21:37:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a positive rating, James. We're happy you trust Extra Space Storage with your belongings! ",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7168f41b-d572-42ef-a9d1-cca3c62197b3",
      "author": "Germaury Banks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIs7PSmS-hppQWeYzYbelpvb_Osu49Vfwc7P5j9IVX3VdYlboV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was very helpful and very fast with helping get everything settle",
      "date": "2023-07-28T16:18:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, G3. We're glad Scott was helpful and efficient to work with! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "db58cdf5-a366-43d4-b5c3-a03252dffb51",
      "author": "Rick Ninko",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgZpR_s3Vzyv26GS_NE0wJUs5yfJJRdq0uZ3VSQGBCH_V4r-MC=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Only needed a short term rental. The manager was most helpful and understanding. Got a great deal. The manager went above and beyond to accommodate my needs.",
      "date": "2023-07-21T19:26:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Rick. It's wonderful to know our team was helpful, understanding, and accommodating to work with! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2024-07-08T20:47:41.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e45bbccb-c75b-4610-aa8c-2f85ef0bd71f",
      "author": "Carol Wilkes",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT5qfGdFVXr5JkQNc6vitdTIZGyK1BqoUeSrFqSFf8E1njBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "A few months ago, I was moving out of the area because of a family situation and I needed a storage space quickly and discreetly. The storage area was large and very clean and well kept. The manager Scott was so extremely helpful and kind as was another employee Jerrid.\nScott went above and behind when he even let me leave my car in the parking lot over night when it broke down and let me borrow some tools when I needed them.\nThank you so much for the best and most helpful service ever! I appreciate all that you did for me!",
      "date": "2023-07-19T18:18:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Carol, Thank you for choosing Extra Space Storage for your storage needs and for taking the time to write such a positive review! We are thrilled to hear that our facility and staff exceeded your expectations. We deeply appreciate your kind words about Scott and Jerrid. Providing exceptional customer service is always our priority, and we are glad they were able to assist you during your time with us. If you ever require storage space or any other assistance in the future, please do not hesitate to reach out to us at (321) 325-4152. We are here to help!",
      "replyDate": "2024-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0ec04238-fd5d-477f-af44-5473b339d222",
      "author": "Rudolph Caesar",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYx9Vmut5ANUwBa7ZW7g2uRGYHgVLdkDbvrg4Q2CeO281wxw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-13T15:54:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Rudolph! We are grateful for customers like you. ",
      "replyDate": "2024-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9f3ef03b-c10a-4f32-ba7a-af030ddc8208",
      "author": "Deborah Millhouse",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKWooRRhW4lrDpX_-waRyESMT1doG3lP8polGAbbT2ux0ad1VF=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "If you are looking or are in need of a storage facility,  look no further!! Extra Space in Rockledge is THE BEST!\nWith Scott there, you will feel as though you are family.  Scott is the BEST!!! I would rather not have to use a storage space, having to have one, knowing Scott is there, takes a HUGE weight off of my shoulders and mind.",
      "date": "2023-07-04T04:16:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Deborah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0b91e4ce-8b42-4429-92ca-2835d5612e00",
      "author": "Deborah Sickmueller",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKj7GwRxCFa5pjApLtgcq9wMR3eH3lZVqY8Cge63mhRI7nuDw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was a great help finding us what we needed, going thru the protocol and contract. Very professional.",
      "date": "2023-06-30T00:12:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Deborah! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. ",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e2112735-354a-4ce9-a64b-f3f1a94f2235",
      "author": "Michelle Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbc20X-8NBBA9jZOb_cxqn7F5-kVCECHcY3xrYr-M0P7jNqn0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott at extra space storage is an angel. His customer service is top notch and it continues to be a pleasure working with him. He gives me a peace of mind in these tough times and we all need that. Thank you for keeping our stuff safe. Highly recommend using this company to store your stuff.",
      "date": "2023-06-29T17:16:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Michelle. We're glad Scott provided you with the customer service you deserve! Your recommendation means so much to us. Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bf09196a-0e9a-43c4-ab41-f3ef52610e7f",
      "author": "nettie green",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9rPTw5Su9ZqmSN0o1TPtvaLHY6dkEoOT6z62mEjUWmqXT2Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra space storage is excellent. Scott is amazing. I would definitely recommend this facility for any rental needs you may have",
      "date": "2023-06-26T15:29:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nettie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "229f2852-4943-4774-9348-f2c8a532ec1a",
      "author": "Adriana Marie",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWz3ZajtOJ_GZGyaz9E5mg6WKTpV-R6s1GFgstf3Gmbydg2Jz_T=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I am thankful for Scott! I reserved my unit online and wrote in the description what I was putting in the unit and he called me immediately to ensure I was reserving the size. After discussing it Scott was able to upgrade me to the right size! The location is very clean and prices are reasonable. Again thank you Scott for helping me out!",
      "date": "2023-06-22T15:37:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Adriana! Providing renters with clean and reasonably priced facilities is our top priority. We're glad we were able to meet your storage needs and that Scott was a great help. Our team is here to help, as always, give us a call at 888-storage if anything comes up. <br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c5f72106-4a77-459a-97b4-34b21e6f3cc5",
      "author": "Dora Hunter",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAdY5FWs3oMMrp03V9XwtlHOtxbzq13spllUD28QcAkgkhZA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "My experience was great. Easy move in and out. When I had questions there was someone to talk to and they helped me out. I will use this facility again if I ever need to store my belongings again. Thank you for a great experience.",
      "date": "2023-06-21T16:43:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Dora! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (321) 325-4152 if anything comes up!",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1725edc5-99a8-47e7-b983-f351b01f317a",
      "author": "Jen Matney",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4cOLrH7v_Js6tcoYPGh4IcvIUm0GrEqc9ZlHj958thjnTGvd0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Super clean, secure and excellent customer service!",
      "date": "2023-06-08T18:39:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Jen! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! <br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93612929-144b-4cd4-8247-c69f8210772e",
      "author": "Jacinda Derby",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeaIihxKE22UxFrtCtKxQOY0g1Yv9HzGEm1Z9ISXF3J5dA7tAJRw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott is absolutely fabulous at this location! Had such a great experience, I recommended to my boyfriend’s employer and they rented an extra large unit and paid for the whole year up front!  😊",
      "date": "2023-05-27T20:10:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Jacinda! We work hard to meet the expectations of our customers, and we're happy to hear Scott hit the mark for you! Don't hesitate to stop by the office or contact us at (321) 325-4152 if you need anything.",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7af17df8-45e0-4fc8-9a67-f727c0e9e5ee",
      "author": "Tonya Bandy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXU-EVI-hkNcFgpoMo66hcLkqdnjqkaZuApJTCV3de0fgp7-kLZ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-27T17:18:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Tonya! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7c31a3a0-8da1-4216-a8ee-50d0beea8d3d",
      "author": "Linda Lewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFyp2E885OFPV5SsdoHWZVP91fZkyd3c_1oTVO12kBkzmmQG4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-05-18T21:01:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Linda. Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0918c8ee-05d2-4c67-b7c1-01c2545d9543",
      "author": "Lori",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvkwAXbygMjNvS7GSO0zkRhi04a9GPerwTO_gAvluDeGmrEw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott is amazing and is truly there to help his customers.. he goes above and beyond to keep his clients.. would definitely recommend if your looking for a clean, respectable place to store your items. This was the 3rd time I used and will just them again if needed",
      "date": "2023-04-29T22:22:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to leave a positive rating, Lori! Your feedback means a lot to our team.",
      "replyDate": "2022-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "255736ff-31a2-484e-8f11-7e6c9660dfd2",
      "author": "Lakietha Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWOA4Lvvr1lWEqmTbkpcnLrK4V_V1CDas5lOM3DNxMhgHiXctYPOw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-04-27T21:51:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lakietha! We're happy you trust Extra Space Storage for your storage needs. ",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "af928131-4802-4b25-9089-95bfe4c554a0",
      "author": "Tanya Gray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJnzM3DyI_DBNfXetnCSpxbjATI0nGyNtjhTRygHQL2MziEA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The front desk attendant was so helpful and so supportive of my situation. He took care of everything very carefully and quickly.",
      "date": "2023-04-22T19:52:30.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tanya, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "94ae223f-55af-44a1-852c-613fca552c36",
      "author": "Alex Carr",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtcy0I96TNEjgBAWeB-wvGYuI_ja0938qRw3L4-q5vjEOGHoGO=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Jerrid is the best employee ever he found and returned my phone and didn't ask for anything in return",
      "date": "2023-04-16T18:31:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Alex. Thank you for the review. We're so glad Jerrid could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "cae84cfa-5a35-4396-b252-4316609b80bd",
      "author": "J. W.",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIplY4ArNkud-RHmzIDptxvRdRfT0JdUqHihTTRHTMNSCX=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I used ExtraSpace in Rockledge FL for my things while waiting to move into my new home. I had moved out of my apartment because they wanted to charge me way too much to extend my lease. I never worried about my items in storage while I was states away. The move-in and move-out process was so smooth and easy. My stored items were clean and safe. In fact, I'd previously used storage facilities in Washington DC and my stuff smelled weird. My stuff had NO SMELL after being in ExtraSpace, so I highly recommend. The staff were also incredibly helpful, kind, and always happy to help. I felt very taken care of.",
      "date": "2023-03-05T15:33:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, J. We really appreciate you taking the time to share your experience with us. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We hope to work with you again if you need storage in the future, and are always here to help at 888-storage!",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1650bb26-924b-4e70-aa7e-9cf13385b673",
      "author": "Shameria Wilson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyBb6ssZrb-eFNBA9SCAMLM9j62547ZId7QAAqmGqzyFJ6gQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Process was extremely quick and easy, thanks to Scott. He was a great help!",
      "date": "2023-02-25T15:10:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Shameria. We're glad Scott was able to help! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "46bea246-bb38-4d57-82e2-26d9c18074c8",
      "author": "Ranada Sims",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbJX5YrZmtJJUNK_Uf5Ru1SN436FcyAxMuEnxM0na3GOkq79lVkg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very kind and helpful staff!",
      "date": "2023-02-21T21:13:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ranada, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "53d25c38-3239-48d6-90e1-607f4c84ccc6",
      "author": "J Brown",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0iJdp8NlK1wwkgW2eJUZlEyGnM68-L0ARy7bomkh7DQ7kX-wg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2023-02-11T01:37:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, J. We're glad we were able to assist you with your storage needs. ",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ec744716-6817-424a-adb4-879832a534a7",
      "author": "Ruth Jenkins",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyY8Y7XLTr04xK4EwW2-9mPLVj76nKO1nH6oQsCmo2SPFsTA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great facility and top notch service! We have rented a couple of different size units over the last 8 years. We have never had any problems with water, or any other damage. The property is kept clean and has good lighting. Give Scott at call and he’ll answer all your questions and find the right unit for you!",
      "date": "2023-02-03T23:40:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ruth, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e6e51a3c-2353-40f4-a1e1-166853fbd25f",
      "author": "Rise Walter",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU90CSg9h3-ObBSPdLM2DexsKVgLtslM9x-IHp68Jty3up8-lzC=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So happy to have changed our storage unit to Extra Space Storage. Very reasonably priced, super clean facility, always a cart close by. The manager at the Rockledge location, Scott, is extremely helpful, very knowledgeable and asked really good questions that helped us decide on the unit that would work best for us. All around 5 stars.",
      "date": "2023-02-03T17:53:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rise, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1d17d442-fc4b-4235-bc64-df45b6748beb",
      "author": "Gator Keen",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWS3WRCTMGxCPdogDzIfUAWnDwQDSImz2cBQE8CCmRZOwNE4P9=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great customer service.  Fast and easy to get my unit. And it was just the space I needed.",
      "date": "2023-01-23T17:26:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Gator! We're happy we were able to provide a smooth rental experience. Email us at customerservice@extraspace.com if you need anything!",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2cb1f617-668f-4ead-a529-9f209437da28",
      "author": "Keith Newman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICU76PEhUaJS_t4-CvLxEBizAcHwSGSIc8-cvVhu-bfv4nRbRo=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The process to rent out a space was really easy. Scott was very helpful.",
      "date": "2023-01-18T20:02:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Keith! We're happy Scott was able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "558f2c16-45a6-48e4-868e-5685da8cf053",
      "author": "Susan Goodman-Keating",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn6sEVX6XdJaaDOajr6NNu11s6FL4bvh_MnXDr0tLTjVrNwA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott provides excellent customer service and always makes sure his customers are helped and satisfied with storage needs",
      "date": "2023-01-16T21:34:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Susan. We're thrilled you had a positive experience with Scott! If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility.",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bfdbb315-2598-4be4-b40b-c387947ea5cf",
      "author": "CVPUB",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkJqeLeDV_pXEc2zXgC17ssB5kQLj5gEgVL_-RykKB9aO4vdqP=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "On site staff are prompt and helpful. Pricing is competitive. They have online website account support for payment and more. Registration was  professional and clear to understand.",
      "date": "2023-01-06T06:59:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1b44af7a-b24a-4c1a-b911-c5901b9a6642",
      "author": "Leonard Jack Byrd",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV64d2jdR0EGWct32zRJ5uyxe_NfpVHxv445RXAtarnnjGWQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "When I walked into the office I met Scott. I told him what size I might need. He looked at his inventory then took me out to see several available sizes that I was interested in.After looking at them a couple of times I made my decision.Everything was clean and neat. We then went inside where he throughly explained the contract.  Scott was really professional and great to work  with. He's definitely an asset to the company. Thanks Scott",
      "date": "2022-12-30T21:40:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jack, thank you for your review. We're glad Scott took you out to see several available sizes that you were interested in. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office if you need anything in the future! <br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "67a3c540-3a01-4083-afe3-3e350cd3e4f6",
      "author": "Isaiah Clewis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVCMYcyV37YPc7Ln1aTSs4PKpIHdlrUPO_dwa-Ee8SRvPPtqqV=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice, Scott got me exactly what I needed, and explained everything in detail. Very professional.",
      "date": "2022-12-30T11:34:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Scoot_bmx. We're glad Scott was professional and could help! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bce9a945-b0e4-4929-a4c6-a6f279817f5d",
      "author": "Crime and Lore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyobK98StpEiRdGQHecxVCKJNwLT0ialqfVSdv73vL_-nsHGfM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Straight forward pricing and very helpful staff. I was able to get a unit and start moving things in with in the hour of calling. Highly recommend!",
      "date": "2022-12-27T19:55:33.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Tara! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "93b16a98-80f7-443f-a6b2-ac4c6a1f119c",
      "author": "d g",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv4uBcAhYTR2YauqXjiKHvDUGds9i4_yUSu7H4PLYkeoFLaA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-12-26T19:03:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello D, thank you for your positive rating!  Please stop by our office or call us at (321) 325-4152 if you have any questions.",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa5063a4-1cf0-4ed4-9a73-5e9eb035b808",
      "author": "Gwen Noack",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJJ4rRoUuaBhyRUwwR0vnlcokn111v8IRq-Iz4fLhaln_1JxHQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott in Rockledge was super helpful in getting my unit set up before the holidays. He did what he said he was going to do proficiently & professionally. The unit is dry-walled in, not just steel walled. I'm glad I gave them a call.",
      "date": "2022-12-21T22:28:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Gwen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Please stop by the office or contact us at 888-storage if you have any questions! <br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "eb59742e-84ef-4aa5-b7d0-1c4761e609a2",
      "author": "Mixsan Valdez",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1x0OTIvYUNb1VozyfjcWdo0mLwkoeU-agAQ8g17F-t1prVw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-12-20T05:06:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Mixsan! We are grateful for customers like you. ",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b92e56e6-b036-4ed4-89ab-4bb36366af7e",
      "author": "Emz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpOKVYMsygoa2uJjNta6nt8JU_Na311A21f7q_IvtfrVT6pKZIcw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Reviewing Extra Space Storage in Rockledge....\nSuper easy online process to set up, pay 20 bucks and they'll have a lock ready for you when you get there! No need to wait for the office to be open.\nAccess to the units closes at 10 PM which kinda sucks but the height of the units make up for it! I'm not sure how tall this thing is but it's gotta be like 15'. Way taller than any of the competitors at Comparative or better rates.\nDefinitely recommend. 😀",
      "date": "2022-12-07T00:55:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Em! If you ever need anything don't hesitate to give us a call at 888-storage or stop by the facility! <br><br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "price",
        "access",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b4d6c0a5-824c-4660-a9d6-beec9ab53630",
      "author": "Rick Naismith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTNoqzNz8uAr7VGrnZ_vTLcfDpJq2BOzydgjq_6DCJpFAoNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Good people, clean and secure storage. Thanks",
      "date": "2022-12-03T18:07:03.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Rick, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!<br>",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f60da434-c3b3-4ade-a358-fa749662aa86",
      "author": "Raphael Nieves",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlMrDFTceq4fLPIoM3BorcYqfD15B-DQ5AHsvz9bv5zFaIgQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott, was both very helpful and Friendly. He made sure everything was good to go on the lease and even took the time to show me to the unit. Knowledgeable and considerate service was much appreciated.",
      "date": "2022-11-30T22:42:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Raphael! We pride ourselves on having a friendly, accommodating staff and are so happy Scott was able to assist you! Let us know if you have questions at 888-storage.",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1172dd6e-7339-4f11-b00c-3ef29154550c",
      "author": "mike mcgee",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1fuEHeiD3vOG7zKSqgkfw7GmzTsGwFupsyGOd4TnIkRUNW4E3=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott really goes above and beyond when it comes to customer service. Every thing from start to finish was easy and convenient.",
      "date": "2022-11-30T17:21:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9c72004c-8493-4580-9f14-eaa30df2c36b",
      "author": "Dennis Neterer",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPTU-CjhMAMbjQIBHFGyjJ9jQFAXD6kJ2dg6PEw8eiEbcycQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Nice facility conveniently located with easy access. The manager is awesome to work with; great customer service!",
      "date": "2022-10-27T14:12:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Dennis. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2023-07-08T20:47:44.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9b75176-9b57-4b29-93e6-4d9b6bc73fa3",
      "author": "Joshua Watson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX53mVdOkxqXK4yEHY99sm1brrkRGtnuqNuFDXLHA0I2xwmyPED=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very accommodating and a nice facility. Staff is friendly and professional.",
      "date": "2022-10-20T01:40:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Joshua! We pride ourselves on having a friendly, professional, and accommodating staff and are so happy they were able to assist you! Don’t hesitate to stop by the office if you need anything. ",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "0e9d2299-a5e8-465d-8424-6bc008e36b17",
      "author": "William Bowers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNXkWNfL84RNx_pwojZWg7HlAzPWepiEAy8j_knRQdrO6Nww=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-28T16:05:12.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating William! We are grateful for customers like you.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "3d7918f9-ce14-40f5-9e20-77a93cd77beb",
      "author": "C wilk",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5G7OC8nhI92IWhnVHkykyyps0wrDUOhMh8t-IutAM3K0C5Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-22T21:03:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, C. Your rating means so much to us!",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "8629663c-b22a-487a-83e6-3eac2e18458e",
      "author": "Christina MacDonald",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_f46ROmq7UN46_o_SeYngOL8Qml-PEVxBimKPZvP6cYCk2g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So quick and easy to use. Did everything online and then received texts with further instructions. Highly recommend! Thank you!",
      "date": "2022-09-17T16:09:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind remarks, Christina! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dafd85ae-4b81-4001-bce1-d6c1311ab1b5",
      "author": "Keith Nelson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVJXUahZeqZ4Zb_zuGxc0ftcEpb3fLISYEkuieJNx5KoSJ4A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-09-08T16:04:45.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Keith, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f4698e51-19fa-4407-8dd1-7dbaf6e01d14",
      "author": "james Thomas",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3OXkJOkq5_O9OIlua86uXE4LR04Ym38Oaue0bw1VKLF-gE4wy=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2022-08-09T20:01:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the great review, James! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (321) 325-4152.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7cbad19d-a9ed-400f-bbc9-655e252b7675",
      "author": "Laurie Boyd",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0QinGYuODmShW_KXzmhn_P0augefjMJdvDz72ZaZoe6mC1A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "My experience with extra space storage was most pleasant. The staff was kind and helpful. If in the future I need storage space I would definitely come back to Extra Space Storage!",
      "date": "2022-08-05T20:45:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the great rating, Laurie. We're glad our team was kind and able to help! Our team is here to serve you, so give us a call at (321) 325-4152 if you need any future assistance.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1ecd9246-b7c5-4698-99af-df86732218e8",
      "author": "jersee Wickham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLl0onQthniAqvBdPIWNa7OCru-7zRvZIdqslrtFsO7TBBSMQ0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Scott was amazing again took care of my needs and worked to get me unit I need",
      "date": "2022-08-01T17:09:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Scott is great too! Thanks for the positive review, Jersee. We're glad he took care of your needs and worked to get you the unit you need. Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "52eb8560-8465-476d-b641-2c43cd8cbf17",
      "author": "Allan Neal",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcp5WosLwJFhT2SPne6xDqNxGgwvK_QWwI6lKhviRrumx5uRDS=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Manager there is a rockstar.",
      "date": "2022-07-21T19:07:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Allan. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (321) 325-4152.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a39c1410-6656-4c8e-9128-b67151f3a36f",
      "author": "James Doane",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3bEmWQ_h1XDa-eSlndFkOBmutEpqo2xxeHKV1i_WM2JmVsw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I was impressed with the customer service! Scott went out of his way to ensure that moving my household items into the storage unit went smoothly and without a hitch. He showed up early and helped me coordinate with the moving company and truck driver. It relieved me of a lot of stress! George is very friendly, was knowledgeable and helpful when I inquired about a storage unit. I felt in good hands. Highly recommended.",
      "date": "2022-07-19T14:20:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi James. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7acf497c-017c-4bc9-8f88-e1edfb61066b",
      "author": "Edythe Leigh",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxIML7hoHbdgSoV5k-ELcXxktPUstB2dZKI3r_iIkkNJWxg_ht=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-13T16:02:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Edythe! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e4cf9375-769e-4bb8-9d9d-eb2de34aff3f",
      "author": "Evan Brigman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsytheGq5FRI0JYaXRhvSVMJsHjRW0ONwPJZblR6PzKem2HQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "I used Extra space storage while I was moving locally. I registered on the phone and spent 15 mins with a very helpful nice lady (forgot her name but awesome) she got me a unit within 5 mins of my new house, and a free lock. They were fast and seamless. I did not meet an employee because I didn’t have to, they just gave me the unit address, unit number, and I was in my way. They were awesome. Scott at the local facility was helpful in turning in my unit which again was really easy. With all the stress of moving, extra space storage did not add to it. I would recommend extra space storage to anyone.",
      "date": "2022-07-13T10:55:58.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you so much for your kind words, Evan. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "18938a6d-01e7-4152-8691-7029aa4c0e80",
      "author": "Nicholas Moylan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSBAOonJvP9iH0-AfgupioR5AF86_T42LFFFhVaK4UXjFl2x2H=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott was extremely helpful and made the entire process very easy. Most of my experiences are with companies trying to up sell and increase the costs for the services, but he listened to what I was needing and made it work out for my situation. I appreciate when people try to do the right thing and he did that for me!",
      "date": "2022-07-11T20:49:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nicholas. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
      "replyDate": "2023-07-08T20:47:47.000Z",
      "tags": [
        "staff",
        "price",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2c44483b-509a-4a03-bac8-4d12f8018a49",
      "author": "debi427b",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWI_t-30iW4-QHeU0Ll74_9aQZH6EtfXjskOafvi_o5gQ3rF26S=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very satisfied with the whole process of reserving a storage site, helpful customer service, and affordable pricing. Thank you!",
      "date": "2022-06-25T19:44:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Debi427b! We're happy we were able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental.",
      "replyDate": "2022-07-08T20:47:47.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "242d9145-932e-4141-9b5a-bcc4730a9412",
      "author": "Ricardo Pena",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7Y7Qq1hsonV-mjEt16hAG_Zi2RcBttEdLSxaVfualc4e4AQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-11T14:55:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a 5-star rating, Ricardo! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
      "replyDate": "2022-07-08T20:47:47.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b3d7fd00-5d62-4dec-a9b3-f0ea492f749d",
      "author": "David Harrison",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXE1AuweSclL1MG9xS30X20-q6C-Mzwnd9ZCgJglM66EFk2o5Ib=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott is friendly and really takes care of the property. I’ve talked with him off and on for a few months regarding a storage unit and chose to go back solely because of him. Thanks, Scott!",
      "date": "2022-04-17T17:50:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, thanks so much for your review! We are thrilled to hear your experience with Scott was positive and are always here to help with your storage needs! Give us a call at (321) 325-4152 or stop by the office if you need anything!",
      "replyDate": "2022-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "32be0e96-fc86-470d-9c3d-63e6befdfcd1",
      "author": "bryan wallace",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4sf7aAo_OVigfjwgEO1ClS57fUYJQCq4UQVztWA7Ba-qetQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The guys in the office are great! Scott is very nice guy! He is helpful and understanding! Thank you so much! Unit 51!",
      "date": "2022-03-13T21:11:19.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Bryan. Thank you for the 5-star review! We're so happy we could help. Our team is grateful for your business! Give us a call at 888-storage whenever you need us.",
      "replyDate": "2022-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "495cfde6-ed22-47d9-8d12-7d4bd22ee0c5",
      "author": "Catherine Williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYtA3O4SREa7O9xuhznQuxAK59a25fYjO0nU1fkftv2amzOFjQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Scott for helping me and being Professional and knowledgeable with the company’s policy  & procedures. I’m glad to be doing business with your company during this time. Awesome job!!!!!",
      "date": "2022-02-16T18:02:08.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Catherine, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "fa1be95f-f275-448f-a045-982c0bf2b3c9",
      "author": "Howard Stocks",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-vEAQyM_W1MbXQlNQHjqcd4OyidC-ptTnvURQS5Cd93a4wEab=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Scott and Tommy were very helpful in helping me to pick the unit that would fit my needs\nReally great people and company to do business with.",
      "date": "2022-02-11T23:26:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Howard! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Scott adn Tommy were able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:47.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e384f35b-1c52-41e9-bde2-d526ad35f2f2",
      "author": "Lady Sr O'leary",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKHx9MvywMmrjltyAistoUSSJR0BRistEAMjIq0upAZu_YI6wc=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "I had a bad accident me many years ago and left me with a brain injury and Scott has helped me out tremendously. Scott deserves 5 stars but the reason I'm getting four stars with because I constantly getting harassed by  guy that works there, name to Tommy he has made and said horrible things about me follow me around taking pictures personal Vendetta you may call it but with all that said that's just one person..but the company itself and Scott are great!!!storage units well kept and protected",
      "date": "2022-02-09T06:36:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Lady, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott and Tommy! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d0330600-0417-4f4e-87ea-9bf5970d5c28",
      "author": "Ffrench -_-",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7dmsXCxqIbfJpFE-nX3I2kv2tC9Xg4Xy3l_4CLoAFR0zFFg4x=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-29T22:22:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Ffrench! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "311e7449-017b-4879-baec-786bba3a1e64",
      "author": "Mo Ma",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKo-63be2u1VxiocjGWFuPO7Cz7qxMW2GHpoJ7nbms4I_4t1J6=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-29T21:41:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Mo. We're glad we were able to assist you with your storage needs.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "419344f0-6dd0-41c6-9a7b-dda69d82ddcb",
      "author": "Patrick Peoples",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLlK4oNXdLnGg38PMcUtmU0GOXwkFkOTSdzsXhsGqndDPF0Cw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-18T00:09:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Patrick! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c2c5b385-5934-4d6a-b172-c9859e195787",
      "author": "Angel Santiago Zapata",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAMDwhLpp1p9EBUnSZMZiuZI3Kp8FDJvL5CeAAYRlYxr57NQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great location. Secure and well illuminated with concrete lots. Great people. Always serviceable and courteous. Great storage place overall. Can't beat it.",
      "date": "2021-12-31T00:15:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Angel Santiago. We are thrilled you had a great experience with our Rockledge Extra Space Storage. Please call (321) 325-4152 if you have any questions.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "1aeed6cf-68ed-4a6f-85a0-5eaeae43d079",
      "author": "Mark Amos",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpfTL8J5vOJXZ6top0YhEeP_VnMaByIVC-xhPLFhRCeGBZ9MtbUg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Extra Space Storage has been awesome to deal with we have used them for our last 3 moves and storage. Scott us friendly professional and very personable thanks Mark & Cherry",
      "date": "2021-12-30T02:28:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Mark! We think our team is great too! Please stop by our office if you need anything or call us at 888-storage!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f4a3dae5-863f-443b-808e-146bd7061ff6",
      "author": "Ruth Hooper",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTvCvye0LCMVl-dxYoZwGQ6nEY-4m8l3mBc61LcmNafC04_w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Extra Space has been a pleasure to do business with, especially with Scott from the Rockledge, FL facility. We were  going to move out on December 1, 2021, but I got sick with Covid and couldn’t. Scott was kind enough to make arrangements for us to stay another month, which we greatly appreciated! Thank you Scott and Extra Space for going above and beyond!",
      "date": "2021-12-28T20:17:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ruth, thank you for your review. We're glad Scott was kind enough to make arrangements for you to stay another month and went above and beyond! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5a411563-e233-46b8-a2d4-60bd78070ec4",
      "author": "Janice Warrington",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItuwG7GyJAWmaIRaYfru5cbOAm8G_lIfPzivsAfhRFmqp7uA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Manager Scott was helpful in every way as I downsized my unit, from paperwork to providing a cart to move my stuff! I highly recommend Extra Space storage.",
      "date": "2021-12-22T05:35:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Janice, we appreciate your great rating. We are so happy to hear Scott was helpful in processing your unit transfer. Your recommendation means so much to us! Please give us a call at 888-storage if anything comes up!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a1c35267-586a-41e1-8f52-2143a8fbcfbd",
      "author": "Will Newman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyIYHS_tOkZEQVbjc4bv-VXSNLrFG4AeW68bq6csCLAcuu8g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service and amazing price that will more than fulfill my storage needs. Thank you",
      "date": "2021-12-14T18:54:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Will, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7c4545cc-2fad-40c1-b462-4e0a2de6bc53",
      "author": "Tamara Ballou",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3mXipisHU_YA1xTALrKr7Wa4KbHQ_MlBPY_mQTNV5_01ce6to=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent prices and customer service.  Thanks Tommy!",
      "date": "2021-12-02T21:21:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Tamara, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "04774004-0af5-4f49-8739-398589fc9e92",
      "author": "Alan Almonte",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFkURaBAt6H2lTQXwpAVpOMkC6Y-MVXLYLjm8Om1s4BvjxNA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-11T19:56:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Alan! Please let us know if there's anything else we can do to assist you with your storage needs.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4c89c579-a9c2-4e8a-a678-f2e24708bd23",
      "author": "Traci Hunter",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmaLE6LugpzD_axxcBcAvhMx4krtbsqNDXoyH_ZV7BaPX8w4H_UQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-11-09T00:19:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Traci! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0e68ba60-4771-4e4a-8def-30cb296caea1",
      "author": "Dan Jordan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3ba72-n0c3FCCkykiDOSzDp2nCCaFPKsRPo5IA0ti6SJN7HMX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-10-29T20:54:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Dan! We're happy to hear you had a great experience.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa125bc5-9e70-4d42-87a6-807514a8647a",
      "author": "Maple Valley Sharpening",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHhM3YHdYxC8MQCUyiHjR0mnLG-2lxR1miGTjxJc6l_sBMGKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The New Manager and the Old Manager was on duty when I came buy and they both was very polite and Friendly!! I would recommend this storage place to anyone that is looking for extra storage!!",
      "date": "2021-10-29T19:12:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words, Maple Valley! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (321) 325-4152 if you need anything.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e3b79ccf-9890-4b72-85e4-9b5f327ceaff",
      "author": "Jim Sherrod",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLC_WY1HUr9OlWTgZWPrPsSNs4qnlBM0IHZvvan7CkmVMtmsY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Staff was very helpful getting me in the size unit I needed at a very affordable price.",
      "date": "2021-10-18T20:14:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jim, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34f83c25-b6c8-44ea-af77-c772a4c1ddf9",
      "author": "Robert Minchello",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnU3sAmm3kOATS9sd4GxPm2U1oixejS7oueu60qTzf6-ekUw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I just moved to Florida from Massachusetts on Monday and rented a unit at ExtraSpace Storage. It was a great experience and Scott Doherty made it go smoothly. When my moving truck came to deliver my stuff Scott had to take time to unlock a special gate to let the delivery truck in, he was very cooperative and pleasant. Scott seems to go above and beyond his duty. I would recommend ExtraSpace to anyone.",
      "date": "2021-10-17T13:49:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Robert. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "05c982d8-48a3-40af-bb5e-091e349adc26",
      "author": "Viera Central Alex",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVh-qeFsanfm4YNZos3aa-fi9XJF-_EOXQudnPUp72NG3j27Vk5=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Manager Scott is a great person and works with his customers.  I've been in an issue with my finances and he helped me through some issues. BRAD BENINGER Brevard Lawns Reloaded",
      "date": "2021-10-14T15:59:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Alex! We're committed to providing excellent customer service and are glad Scott could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "7f2056f5-7fee-45ff-aafa-19ad89dcfdc8",
      "author": "Felicia C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsKdorbisCyX7Nqi0Fu0p3PnnRZV2aTV7rkQPWcSXoMWD3og=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2021-10-08T18:03:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We appreciate you taking the time to leave a rating, Felicia! Don't hesitate to stop by the office if you need anything.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c0957af9-7377-4701-bb33-c4dc3d0de5f2",
      "author": "Nez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAighT97a5XolpF4VtrXvOsMXqYEy3UEYV-P38v4Pb9Gzz1-Qu=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-27T21:34:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Diy. Call us at (321) 325-4152 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c4d1be13-db43-4a66-98be-88d27d971587",
      "author": "Tammie Kovach",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIN3hA4IWIXRNXppsQ16OU0ovCGTn4_ptglv3gBmU5-SZpPXA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy experience! Scott is great -- knowledgeable, friendly, patient, & efficient! It was so easy-peasy! Lots of options & flexibility. Highly recommend!",
      "date": "2021-09-27T20:10:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tammie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e7f26920-1264-4b59-95d9-66eb5c8f6d29",
      "author": "DAndrea Stover",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYC_Ou__AzfoI73C2D85yFN6f_c85PyiephtbhYHsMPB-hhg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Amazing customer service. Scott was so helpful and made sure that I was taken care of. Highly recommend!!",
      "date": "2021-09-27T17:47:02.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for taking the time to leave us a review, Dandrea! We are so glad Scott could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "27027f07-59df-475a-93a3-e3476aa2f6e4",
      "author": "Jacarie Seymore",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb63SwxEEJBOEvXXW1azJvYnKSuKA0cbLRDpICNsEa6BcprQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-21T14:40:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jacarie! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2e2c606c-d04b-4a25-bb3c-98fb1f0407c8",
      "author": "Chandra Hagans",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6cDfuB_NNAN1hssYEfxpNAx8_mnIVw30CYmoNF2IxL0aG0A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I love scott he was so nice and friendly and answered all my questions showed me where my storage was i appreciate him i will definitely refer others to him",
      "date": "2021-09-10T20:37:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great review, Chandra! We're glad Scott was so nice, friendly, and answered all your questions. Please call us at (321) 325-4152 if you have any questions!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff",
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "34032417-3932-4cb3-9e3a-4e8bd5b7d83c",
      "author": "Christy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5P4jCiKPGh3ljiSVjjEN3bh1V52CWNN0G9GVS5hZYTlQ93g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "great staff , incredibly helpful and kind",
      "date": "2021-09-08T09:42:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Christy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (321) 325-4152 or stop by the facility!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "de8e4527-b145-460a-ab62-2f156ecdcf5f",
      "author": "carson powell",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKZNBKK4eAQDnBeoau6_tr7l9ls-Fs30tPFO7ZD1HsR3LW1g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-08T09:30:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Carson! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (321) 325-4152 if you ever need anything.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fb747451-e678-4e82-94b8-5f640e911d96",
      "author": "Anthony Little",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd0NgG4P8P-YmFz2rBD99G5jYPQNtREekSGxMHLCFCEKCvTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "The staff is very knowledgeable and friendly. The rental was easy and had a great promotional price. Scott and Anthony have great customer service skills.\n\nMelanie & Anthony",
      "date": "2021-09-08T01:00:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Anthony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott and Anthony! Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d1b652f1-beeb-4f4f-aae7-3c019777a48f",
      "author": "Marcus Sheppard",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz_7ojeKZg2YlC4v8QGY4W5cldBqH3DQ3_nzwHSH1-orS5hA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "This place is clean, safe, and up to standards, and the added bonus was Rene who is one of the managers is super nice, fast , and reliable",
      "date": "2021-08-13T12:16:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Marcus, we appreciate you sharing this with us! Give us a call at 888-STORAGE or stop by the office if you ever need anything, please.",
      "replyDate": "2022-07-08T20:47:48.000Z",
      "tags": [
        "cleanliness",
        "staff",
        "security"
      ],
      "sentiment": "positive"
    }
  ]
}