{
"summary": {
"average": 4.9,
"total": 121,
"distribution": {
"1": 1,
"2": 1,
"3": 0,
"4": 9,
"5": 110
}
},
"reviews": [
{
"id": "69e1fc96-e649-4d66-a823-8f2b02677a50",
"author": "Anita Tabb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITW4VQQD4f5jkqBqKW5XWznmAXZty7vwQClcFW114wyOLB=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience setting up my new account with Lisa was awesome!!! She was very pleasant and kind throughout completing my application enough where I was comfortable with my decision to rent the unit. I asked alot of questions, and Lisa did a great job answering all my questions.",
"date": "2026-06-11T18:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Lisa provided awesome service! Her pleasant approach and thorough answers made your rental decision comfortable, Anita.",
"replyDate": "2026-06-12T01:30:19.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ebdb9951-b64e-4177-9a03-cfbf8815f4e2",
"author": "Carrie Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCg70dPEe2vkth7QiwEt49Zt41lL1NBeALIuvXDVvx0c6Q-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and efficient!",
"date": "2026-06-08T14:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback, Carrie! We're pleased you found our service helpful and efficient.",
"replyDate": "2026-06-10T01:30:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ee6447b-fd1c-40cd-9aab-5fd8921e4af1",
"author": "Wesley Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz-lwIJe3SfZcO_bfN55a45aq2JRgeDgsvFoJJIszdb1FafA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent and friendly service.",
"date": "2026-05-31T00:37:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Wesley. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2023-07-10T01:30:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6748040-2d89-4325-ad08-c4b8d3e294b9",
"author": "Robert Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmhEEOZ_m0Ci0moCdtmDQxJiFIlKnvXTkuT5A3sX8mPtK1tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wow! Boy am I happy a stumbled into this place. Accidentally actually. My wife and I had been shopping around for a place to store our newly acquired 28’ Jayco travel trailer. We had originally intended to go to another facility a bit further down the road but accidentally pulled into Extra Space Storage by mistake. Once we realized our mistake we started to pull out but my wife suggested inquiring here before leaving. I am so happy I did. Lisa was very accommodating and friendly as could be. Meeting her for the first time she made me feel very comfortable. Most facilities in the area were full and could not help us. Not this place. Lisa and I walked outside and she showed me the three available spaces to choose from. I knew this was the place and the rates were super reasonable compared to other places further down the road. I would recommend this place to anyone having storage needs and guarantee meeting Lisa will be a very satisfying pleasant experience. I look forward to working with these people in the years to come.",
"date": "2026-05-23T17:31:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your experience with Lisa and finding the perfect space for your Jayco trailer, Robert!",
"replyDate": "2026-06-10T01:30:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8616d548-3cbc-4bf2-9a07-28a6718081b9",
"author": "william williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgDblGF78yGvI87p4PjDQEEL7Bwb7mwTw4IU_CPlkPiPPeXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was awesome",
"date": "2026-05-15T22:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, William! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-06-10T01:30:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "75ce3a61-2725-4d27-9d65-ac567e4caf0f",
"author": "D P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXS3JkZz1i0YQ8db-6l4soLXhrDDZb4lE3iAAbOuChRdqqfReIo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I can't say enough good things about Lisa, the Manager. She is just the nicest person to work with. She helped me get a bigger unit at the last minute so all my stuff fit. Lisa explained everything clearly, & got us set up in the system quickly. I highly recommend Extra Space Storage!",
"date": "2026-04-13T17:48:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Lisa at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2026-05-10T01:30:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f4c9018d-2004-4e19-b42e-0787d4030a82",
"author": "Kirby Kernan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8hW_qiEUD5-uYFGykA3oZUH6wLMNe-gg78LReziO5rRiZXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall experience was exactly how I would expect a storage situation to be. Ms Lisa called me and talked to me about the unit- location, number, and asked if I had any concerns. During my storage time I got a few emails on updates.\nClosing out my unit for the seasonal period was easy. Will be back next fall. Thank you",
"date": "2026-04-04T23:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kirby. We’re glad Lisa and our team made your experience smooth and convenient. We look forward to assisting you again next fall.
",
"replyDate": "2026-04-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e06efde6-6b2f-450a-9949-8a3ac3f7d195",
"author": "Mike Eades",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLl2LQTqZy5zfwWU7mgDLkhfZGvdgxl9SPBzBTyMsAAY-3SjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-23T16:42:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mike. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-04-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d6e44a1-d6d5-4067-9df2-e93b28bf1bce",
"author": "Justin Baugh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoUwv9ogak3-lmwkJdp_kzc8FJVMsJcUH00Ob7B-cGvOeFvlE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-23T13:32:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Justin! We are grateful for customers like you. ",
"replyDate": "2026-04-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0510bc5-a0df-4e00-ad3a-82be6316f3db",
"author": "Terika Conaway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUCMy7Lmyv3oonwysdMfTdgysLVpfHcCJnkiPilnXYM0WIQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-21T15:08:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Terika! We're so glad we were able to meet your storage needs. ",
"replyDate": "2026-04-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94f401fa-d6f5-4aac-ac9d-d42bcdcb810a",
"author": "Christopher Clarke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQDroqxg2ZeB1PHHv0M3V1ImKhF58522lgnnLNJmHDuA29Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice person & got a good unit.",
"date": "2026-03-20T15:44:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about our team and unit makes our day! We appreciate you choosing Extra Space Storage, Christopher. ",
"replyDate": "2026-04-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0b8ecfc-2d59-4ec4-a37a-d4b5e38a2d83",
"author": "Joseph Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN5j9eLkGP2PvA44jnuS3HMffWOEj17AcY5wZb2bL0l5SmXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient, courteous, easy to use service with safe, accessible storage units. Great manager. Always helpful and friendly. Highly recommend.this location and personnel,",
"date": "2026-03-05T14:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Joseph. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T01:30:19.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "5cc96b4b-2cff-49e2-8496-9ba0281c605e",
"author": "Destiny Micklin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZjoG_iC3lWUSniXOfQzVVZ38-Qp1o6L9qBb8T89pqPZLS-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just rented a storage space from this location. The shed was clean and in good condition. The absolute best part about my experience is the property manager. Lisa is one of the nicest and kindest people. She’s extremely friendly and helpful and goes above and beyond to find the best solution available. She’s a lovely person and honestly one of the biggest reasons I selected this place. The unit is a decent price and easy to locate and access.",
"date": "2025-12-30T22:14:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your wonderful experience! We're delighted to hear about your positive rental experience with us. Lisa truly goes above and beyond for our customers, and we're so pleased that her friendly and helpful approach made such a positive impression on you. It's wonderful to know that she was able to find the best solution available for your storage needs and that her kindness was one of the biggest reasons you selected our location. We're thrilled you're happy with your clean unit and the condition it was in, as well as our service. It's also great to hear that you found the unit to be reasonably priced and that the location and access work well for you. Thank you for choosing our storage facility!",
"replyDate": "2026-01-10T01:30:19.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "030d7712-0e04-4a9f-b793-91a7665393f0",
"author": "Christopher Lamarca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpmiT4R7iaxh_05d3RFcDP_L_TIqvUdfFt0pPdUm8i2UivI6kJTQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had a great experience at Extra Space. Facilities were very well kept and the Office Manager, Lisa, was super friendly and attentive to all my questions. I feel confident leaving my belongings here! Thank you!",
"date": "2025-12-26T16:49:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback about our well-kept facilities and Lisa's friendly service. We're thrilled you feel confident storing with us!",
"replyDate": "2026-01-10T01:30:19.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "bdd8b0c7-6842-4f86-a3a9-16d853c9e5b5",
"author": "Lisa Lech",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBavuRf2rXhhakFgfFkN8X9RCWtTdLORVwJpbUsoY3mTCVDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility was so convenient and the hours were so flexible. Lisa the manager was fantastic! She was so nice and accommodating! She was always there when we needed to ask her something or needed help!",
"date": "2025-12-02T01:00:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about our convenient facility and flexible hours. We're thrilled Lisa provided fantastic service!",
"replyDate": "2025-12-10T01:30:19.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b14802fc-9035-4682-82aa-615e587b8665",
"author": "Theresa Kimbrough",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBx0jWMDQVe2KF_Sr11UpkGxn7VSI8zSyNUolcyAdNlUItekA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-04T15:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Theresa! We're happy we could meet your self-storage needs.",
"replyDate": "2025-11-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1246a85-2502-4559-9571-78eede20b413",
"author": "Samiyah Jewell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrNxPmxCc74fccQnE79LGx_WWMV3nkm6e2i26MY-I1-Vsw8RY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-31T17:35:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Samiyah! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-11-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8b576b7-13d3-4b1f-a357-852eb8cb2c6c",
"author": "Beatrice Lane",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBrIa_MDhef5lQF2fVSHzLOchYLp_TbWfyFVEb6ZQxiwziY5Wn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-27T20:49:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Beatrice, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-11-10T01:30:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1e90f08-b7f0-4176-b5b5-0144aec226d2",
"author": "Julie Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsrqevimW0j7J0YBs7ych9e7ZVQQp-bM22qDeEOpDE5bZ9ZPo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great, friendly service! Thank you Lisa!",
"date": "2025-10-25T21:18:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your great experience! Lisa will be happy to know you appreciated her friendly service.",
"replyDate": "2025-11-10T01:30:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5e3e22b3-0bf3-4859-b8d3-4b19020e0ef4",
"author": "Carlos Strickland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLmOAXSf8ZkPQxrjEv4njrXCEDhPkd-v2y2fWmxVMX_SF8sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your boat and access the bay. I store here and leave the trailer year round. Then the boat can sit at the dock at the summer. Lisa is Great!!",
"date": "2025-10-05T22:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you are enjoying storing your boat with us. Thank you for sharing your positive experience!",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e9fe2151-326f-471e-8791-48bee4d54f2d",
"author": "Jessica Shipley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8XubgJ5VKN71JPug8HbCRT8stKJWyOY2gfSqxC5rnRyUWmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa, the store manager, is very knowledgeable and helpful!",
"date": "2025-10-05T22:43:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Lisa provided such knowledgeable and helpful service! Thanks for recognizing her excellent work.",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "590a37b2-4cdb-47b0-8c3b-cc40646fe0ef",
"author": "Wendy Witt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW-b1K7x3aRQ0HsZ90qGs6huNm_psOr54YPUXplrEMqaCJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was wonderful! So very helpful and kind with our situation. Thank you",
"date": "2025-10-03T18:02:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Lisa was wonderful and helpful with your situation. Thank you for sharing!",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95ec9a18-023b-4c88-96dc-7b2af6916397",
"author": "Barbara Sorey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5LOt3WGg5rtYqbw-3GeSU1Gu39nUZB9uv6LuPUu4gjoNKe-8z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was great to work with and so helpful!",
"date": "2025-09-30T19:27:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words about Lisa! So glad she provided helpful service.",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58772d9b-1e7e-4769-b63f-eca4b627c2e1",
"author": "Richard Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb9mP8EVaxW0EJMb8gkQ6GvXI2E3hPNMD-ueRDr6j-SDB2kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and great service",
"date": "2025-09-29T17:28:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you found our service easy and great! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ef5076f-631e-4d38-ad71-173d0971eb44",
"author": "Cynthia Burns-Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzL078Y2LfAvliicypIhmspaeO6KWwhmcTdfiizRYyQYOdQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and eaay to obtain storage unit online. Staff at storage was AWESOME! She was extremly helpful. I would recommand this storage to everyone.",
"date": "2025-09-28T16:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your quick online process and awesome staff experience! Thanks for recommending us.",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d24ba05b-c9a9-471f-82b4-f9f6b6afc3f5",
"author": "Terry Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZdJBhRy-K5Lb4jqYDgy5dvHT0LtDd3QQy2nYHTpNCxaLc4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve enjoyed this storage place been with them for a while and Lisa is the best!!!",
"date": "2025-09-26T14:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for staying with us! So happy Lisa takes great care of you. Your loyalty means everything!",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ab88766-23fe-4f71-9b14-0db6cad7e94e",
"author": "Karen Langevin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsznZggD9YQQsQYZRtqzg35UTNTtprr-Vtm_BNOFS2DQLKtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The 5x5 unit we rented was clean, dry, and ready for us to move our items inside. We setup a shelving unit to maximize use of our vertical space. Everything fit!",
"date": "2025-09-21T00:04:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad your 5x5 unit was clean and dry, and everything fit perfectly with your shelving setup!",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e92d6fc5-1671-458f-83a2-423053d804af",
"author": "karen raham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh36RxdUAZrX1mmPmRoF35jX5vwvUWp_SWYecCKTPm44q1vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was so very friendly and helpful. I really appreciated the time she took to help me with opening the storage unit and with the lock.",
"date": "2025-09-15T22:39:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Lisa was friendly and helpful to you. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "547f0a96-99f4-45ac-854f-80d8c42c694a",
"author": "Christopher Simmons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlpKUr7vXeYRN2zITjwbZWh8w8vl1wpmfPd8MzAoRxnHFQUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa is very helpful and I would recommend anyone to call this location for assistance with storage needs. We will definitely be coming back in the future if we need storage again.",
"date": "2025-09-09T00:49:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Lisa provided such helpful service! Thanks for recommending us and we look forward to serving you again.",
"replyDate": "2025-10-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f2450d4-f603-41e8-8757-18a86f4977f3",
"author": "Patricia Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDDduqKjYhGAdME72q6y0S1Fjr7XsYksCHTd2AXWHJTyxSTKf4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-19T15:08:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Patricia! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-09-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1dd0b63f-e3dd-46b2-bb0b-256a8367b641",
"author": "Marva Nickens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgyg1kX4d9QxbqbERMB3_uAwjRNaoOfu-5sHWaYSJDZ_weYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent. Lisa and Angie both were very knowledgeable and accommodating to my requests.",
"date": "2025-08-06T12:19:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about Lisa and Angie's excellent service and knowledge!",
"replyDate": "2025-08-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd2ede1d-3d22-4bbe-8f5b-e30fb9600568",
"author": "Carri Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0EGgQKaZgjRhg45Z1zvErBVcrNABTlW-g5hVXxh52TTuJ7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to do business with, professional and friendly. Thank you!",
"date": "2025-05-16T10:46:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have served you, Carri. Thank you for the positive feedback!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d001c22-91c9-4e60-a4ff-b74e8ae915e3",
"author": "Jennifer Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-fkUdZmnrQh9ColgJaSF15nuFPd0ywXBSgIYafVz_Ia7GZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa that manages the Whitestone Virginia facility is personable and helpful. Best customer service around!",
"date": "2025-05-09T16:48:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Lisa at our Whitestone Virginia facility! Thank you for sharing your experience.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "27a2e536-d1bc-4f66-99ee-37b714a6546f",
"author": "Ethan Knox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEMCTLndW85PnD7I3gUffYmIjxM36PtlN_9GRg8yO6lTR4mzr-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and easy and priced great! Super helpful",
"date": "2025-05-01T18:09:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your fast and easy experience with great pricing at Extra Space Storage! Thank you for your feedback.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "09e00664-da3c-44e2-ab5f-6b6a98d64784",
"author": "Tensley Clowser",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcU5fnrT0NATrSGQNa9JXxv6meOdbFmDFFvUfk-zjIda8Jnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is extremely helpful and cheerful! Everything was able to be done electronically versus other storage unit companies that make you go in person to sign everything. Easy to sign up, move in, and move out.",
"date": "2025-04-12T15:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad to hear you found our staff helpful and cheerful. We strive to make the process easy and convenient for our customers.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d1fc911-7f9f-4a5a-a2b8-ed0056705380",
"author": "Susan Tripp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCF3YZk7ltIok65GXg4Pt4oDNS3jacUyFHPic2pm3qv2G6vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean; communication was great.",
"date": "2025-03-20T16:06:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you found our storage facility very clean and that communication was great. Thank you for your feedback.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "69f2d211-9761-4146-961d-ef0bd247a04a",
"author": "BB Jessup",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDOOg9X9YaP6KcZ6QDOJI5gRls1Lsk3j2vTJKXosWxyVNzVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very pleased with my experience at Extra space storage.First and foremost, The Staff (Lisa) who works there is absolutely exceptional .The attendant Lisa always goes out of her way to ensure I have the best service possible provided and is always extremely helpful. The location is convenient, secure ,and clean and there is always an attendant on site which gives me peace of mind knowing my belongings are safe. I've Ben storing my things here with Extra Space for a year and no complaints thus far.",
"date": "2025-03-11T20:02:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback and are pleased to hear about your exceptional experience at Extra Space Storage. Thank you for sharing your thoughts with us.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "3ac45b05-6649-41e8-ab71-2ee22af17840",
"author": "Tanya Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKob6wnpSofVpZMDCGl6kvbVkDbvY0CUh8A1PVtPYQBHzyGjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-08T19:03:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Tanya! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcafdaf5-6b5f-45c8-a2c5-962e8cf8298f",
"author": "Lakesha Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1lSxPmStVoc5R5OGZa1O58Q0E_JMnF1pABpoj55G3jMU7-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was so helpful. She was very pleasant and broke everything down for me. She never missed a beat and answered all my questions and concerns.",
"date": "2025-02-15T17:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Lisa! We're delighted to hear that she was so helpful and answered all your questions.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c3797d9-55fe-4610-b64a-524281813bc8",
"author": "George Duane Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHnN1cUorZ2QeYwwlgph73lOOdxV8DRm_zUK9_cs5mMoIv-0eT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service , in and out‼️",
"date": "2025-01-31T23:02:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback! We're glad to hear you had a great experience with our service.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02bd0f51-c8f4-4a4c-8679-41833f38f490",
"author": "-E- West",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW8Hmyzwf01rMilOcko0eoD9EY-TItC-BJvp0JXG8JvXgiOhOR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We were in a tight spot with our recent move to the area. We needed a large storage space on short notice. Online booking was key for the very next day.\nWhen I got there, Lisa came out and greeted me and offered assistance with the included lock. She inspected the unit with me and we talked about the possibility of another as our new space is way smaller than expected.\nLisa gave us the run down local information which was greatly appreciated.\nShe helped us out more than she knows!!!",
"date": "2025-01-12T20:07:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have been able to assist you with your storage needs during your recent move to the area. We understand that relocating can be stressful, especially when you need storage on short notice. It's wonderful to hear that Lisa was able to provide you with such helpful service, from greeting you upon arrival to assisting with the lock and inspecting the unit with you. We're glad she could offer local information as well, as we know how valuable that can be when you're new to an area. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "60406275-1063-4700-8fb9-e0b2a15217ef",
"author": "Thomas Quigley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVE0ddCEuCWRa3xilcYIDtKf3nf6tjaZdvKFqNCXwVkHy8vFDaKWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-16T22:39:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Thomas. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2310f79-f061-4d5a-86a2-f72aaadccd18",
"author": "Randy McDaniel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2D_CQ_NaYyXyeKybBm_rEO683xI69C_xrh2LCLsyz4IGPtpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Site manager Lisa has been extremely helpful and accommodating which led us to choose this extra space storage location. Other storage locations in this area are cheaper but Lisa worked with us while the cheaper location would not. Specifically Lisa had the space on the lot to allow us to drop a moving company trailer and allow us to unload over a 3 day period. I don't know what we would have done without her understanding and assistance.",
"date": "2024-12-05T23:54:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your positive experience with Lisa at Extra Space Storage. Your review is appreciated.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "74743002-79d6-4d72-a00d-70ef27e5a686",
"author": "Thomas Harlow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKj_zlsNwCHaqoi_34NjnvhU8YP7SCmpOLgNex0VWvU05ssoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-25T14:32:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Thomas! We are here for you if you need anything.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5265737e-2fd9-4308-a6e8-86e597b080ac",
"author": "Charles Segrist",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLtdHziULdNjOZBsq9g_D09DNOKa6ltqHEJKbxMM40fbfYng=s64-c-rp-mo-br100",
"rating": 4,
"text": "Lisa has very helpful and accommodating with our storage unit needs. Thank you Lisa!",
"date": "2024-11-18T23:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Lisa's helpfulness. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9ee386f-fbfd-403b-8a9f-390f86e3c323",
"author": "Steve Hayden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeg557bgFi_zLXTDwq4A-wfo96ZR52xUS8pMFGhCzrqoEoGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was extremely helpful, polite and professional. I couldn't have done the chosing of correct size unit for my need & wallet. Extremely pleased with your business.",
"date": "2024-11-16T14:55:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Lisa was able to assist you in choosing the correct size unit for your needs. Thank you for your wonderful feedback!",
"replyDate": "2024-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fb2355bc-1a3c-42e5-a0f0-c7fa28faf074",
"author": "DMA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwmbNw0TUGTEFxYOeoGL5blnJnahtAfmst8SPYrFGL9uahu1Y5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, efficient staff!",
"date": "2024-11-14T15:10:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. Thank you for sharing your experience with us!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3211d2a8-fcb1-4a67-ac9a-e7fc6bc94ea2",
"author": "Karin Ferguson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_DbmNPokDNjI7R9Qw6ZduS3NRLpbO9wFjqWivW3DXV2uCKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was an easy, experience from start to finish. Lisa did a great job explaining everything and we feel good about our safe space there. We will definitely tell others about our great experience.",
"date": "2024-10-30T22:26:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with a great experience at Extra Space Storage. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "842d9f5b-92b3-4f93-91b9-391c58d68cb0",
"author": "john earwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeK0QdgnOhMjey5Dl1ahxQkPJtN0KKGZCH99FSvLZzYsMWc-NB=s64-c-rp-mo-br100",
"rating": 5,
"text": "On-site manager (Lisa) was great to work with. Place was convenient and good for what we needed",
"date": "2024-10-29T21:29:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that Lisa was great to work with and that our storage facility was convenient for your needs. Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "452acc8a-6542-438d-89d9-c0f212430280",
"author": "kenhughh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIj7d2EIzI33oziPq5fLBrHZF2qZsbOMOAcP7RFnPetcaqEfBU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience overall, Lisa, the Store manager was incredibly helpful. She showed us the available units, and then gave us both the online sign up price and the sign up price with her. Very informative, and professional. Highly reccomend!",
"date": "2024-10-28T12:01:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your great experience with Lisa. Thank you for sharing!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0e9f577f-3abf-4d48-b6e1-e89eb6c33a05",
"author": "Vicki OKeefe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn1yeiqhRIdUiPAQS6hj2H_GCDyE0xYYGC8UoQNxu6tp4AKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We would highly recommend Extra Space storage in Kilmarnock. Lisa is a joy to work with. She is always smiling, helpful and bends over backwards to make sure you have what you need. We would definitely return if we needed storage in this area.",
"date": "2024-10-07T20:39:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience at Extra Space Storage in Kilmarnock. Lisa truly goes above and beyond to assist our customers. Thank you for sharing your feedback with us.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7c026016-85f1-4f53-ab05-4519271fd6dd",
"author": "Joey McComas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUqDjTDqncQpLOO3KAOZYyS1ohEn071gMroQK1IBKzy0LXng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa the caretaker was very helpful and accommodating throughout the time I used my storage space! Thanks so much!\n\nWill keep y’all in mind if I need extra storage again, and will refer people to you anyone asks\n\nJoey",
"date": "2024-08-31T21:38:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad to hear that Lisa was helpful and accommodating during your time with us. Thank you for considering us for your future storage needs and for referring others to us.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cfd0035b-2b74-4711-9434-f217037bde62",
"author": "Kathryn Andrews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyuqmDKSnsHmK_DHYVkx1gCqQ-AJSLAyLCNTXmEcYNZxOtiIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was awesome and so attentive and helpful!",
"date": "2024-08-16T17:15:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Lisa was awesome and so attentive and helpful!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "122b88a7-1c7d-4e21-a466-b3ed1edc168f",
"author": "The Roses",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfKXSxFeipapF7emSRi2WCJsG-idkifR3J9DFT6Infg8N0Xnpt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lisa, is so knowledgeable and is a great asset to extra space. She goes the EXTRA mile to help you with your storage needs.",
"date": "2024-07-30T09:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Lisa was able to assist you with your storage needs. Thank you immensely for your kind words!",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c746ca2-8e97-42cd-988d-afd1510cda7d",
"author": "Donna Sneed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW6UoSy9x4mJPAOmEcBv_6S1_4mhjOg3py8jYKS0afwWWv7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa did a great job of explaining my options and helping me to get set up with a rental, as well as providing swift, courteous help when I ran into a snag. She is a real asset to your business!!",
"date": "2024-07-27T02:53:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Donna! We're glad Lisa was able to assist you effectively.",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dc729935-dd61-4593-8417-6cdbf636f681",
"author": "Mychal Ward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGnWQ4qmdopDcFI8AV2ccv1bA1Xi-PWlwOaeQrN_4AA6-NUn5F=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-26T20:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Michael! We are grateful for customers like you. ",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef71ca4-bbc9-4493-bd8e-81f9ddba236d",
"author": "Scott Cooper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKmolyBxCjTAuYfx08jcUsGJWgzK6jQv3nDQLaHkTmgwjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-13T16:58:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Scott! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-10T01:30:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28e5930d-e0cd-4183-b721-17d3351889c7",
"author": "Sarah Pham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlirBU3zxuem2SHoFlB5rzbP8RuFkd4XsUE0WkbWLwrz5aDr4=s64-c-rp-mo-br100",
"rating": 5,
"text": "The woman I spoke with on the phone was very helpful and she was so very kind. She was understanding of my situation and helped me with her compassion. Use this storage space because they are empathetic about life and are willing to help you!",
"date": "2024-06-22T16:15:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words and are thrilled to hear about your positive experience with our team. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T01:30:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f9470477-a33a-4769-a274-2afcf38a710f",
"author": "Joe Tallman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI26gG2cho0h4RfSFNDpHZXRKgWsGjfutTiYVMlPXTayQW4KQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-26T00:09:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a positive experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f214ce0-540d-47a3-939b-210fb8fa8f23",
"author": "Nathalie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWw5_Up0llNhUnQm1rzofb8mkYWV8p-IGirrthRati8q3jbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lisa is the best :)",
"date": "2024-05-20T15:49:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! Lisa is indeed the best. We appreciate your feedback.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eed7ee47-3b53-4665-8ac8-8c61a9379a61",
"author": "Cheryl Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmkytvTMsExU0F7t3__DUy1Pmf08Nx_y-lauUp7QSkezJ4gHiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was very happy selecting Extra Space Storage for my home move. I need some temporary space and when I arrived, Lisa, the store manager, was awesome, as I had some online problems trying to sign my contract . She was very helpful getting my account in order. Lisa is friendly, helpful, enthusiastic and very customer oriented. My unit had been swept out and was very clean and ready to go. I highly recommend Extra Space Storage and Lisa to meet your storage needs!",
"date": "2024-05-20T14:07:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with Lisa and our team at Extra Space Storage. We strive to provide our customers with the best possible service, and we are happy that you were able to find a clean and secure unit that met your needs. We look forward to serving you again in the future.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "de10e6ad-ebca-4b4f-8fc5-048215550643",
"author": "Andy Anders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiWaLqEYj5v6a8I349bXlxLnTLqXfUIykUB41jquMM7R0NyQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Firstly, the staff is very polite and helpful. Secondly, the location and access was easy even with a trailer. A big thank you to the employees doing the work they do. Research prices increasing with the corporate storage companies.",
"date": "2024-05-17T18:57:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that our staff was polite and helpful, and that you found the location and access easy. We appreciate your feedback and will take your pricing concerns into consideration. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "1a4f4af6-c0c6-4fad-9663-e0bdad59abcc",
"author": "Russell Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvWpTiMQwt-gw9wCKM8BQksqvdRT6BKwYBZcy6Mjya8NQLz1kC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always clean and free of insects",
"date": "2024-04-30T15:20:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Russell, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f0abc78c-b813-4c01-8384-9a885d900adb",
"author": "Danielle Geiger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWe_a5WUwMBCw90wrGG0jQCnOBNglarAdI8DFeCk57KGlU4J_o=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff was very helpful with anything we needed, especially during the process of changing ownership. It was a very smooth check out process and they even called us a few days later to let us know that everything has been processed and the move out date was changed since we finished about a week early.",
"date": "2024-04-11T10:35:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Danielle. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 818-4051 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "26837b87-05ac-46a1-b574-ef2570b40e99",
"author": "John Kruger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIF2oIHCiy7PlQ6nd3FODwzHH_Av2kp0hqYdCkb4Npd9g9MNQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "This location had availability and Lisa was extremely accommodating with help, answering questions and pleasant to talk to. Great attitude and personality. Looking forward to getting stuff in the unit.\nThanks",
"date": "2024-03-25T19:53:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, John! We pride ourselves on having a friendly, accommodating staff and are so happy Lisa was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48f93ac2-5313-4d04-b204-6f4ea39f5b80",
"author": "Yuli Nieto",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPH8HkIEG1BVkYZIVXhQLoQelkO8UkWHiK4dnE3fIhB9UsupiCWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very very nice staff, and inlobe the location very accessible",
"date": "2024-03-08T17:28:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yuli! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 818-4051 or stop by the facility! ",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1721e761-b5ea-4daa-82c0-2595ac5f1567",
"author": "Johana Huffstetler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7qu0ZnwZukp9Sd61ZE270qoOm_I_DmVOLffK8bqevu_jUOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shawna is always friendly and always ready to help customers … thank you for all you do",
"date": "2024-02-29T21:51:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Johana. We're glad Shawna has been friendly and helpful! Our team is here to serve you, so give us a call at (804) 818-4051 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d5120111-939b-4ce6-b4f6-8569ff680ff6",
"author": "Kim Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYEuE3EGT0TK7191tTjY4NLcYrab4ZfVbqfsmm9SfR5U3OIn4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-27T18:39:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kim! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 818-4051 if you ever need anything. ",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6657bf9b-6c20-4610-9328-5e28aa24990e",
"author": "maureen Gleason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzKF2TjrMDyNk6P4JMCH-iqDS6yYP9raeD6xzRzD1AXqDfgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just recently moved to the area & was in need of a storage unit. Lisa was such a big help in obtaining the unit plus securing the financial part. She went out of her way to give me a lock, show me the\nunit, plus help me prepare for my POD delivery along with a person to help unload it.\nShe was wonderful!",
"date": "2024-02-24T20:35:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Maureen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lisa! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "26aa5bb3-4e41-433d-a306-46f0f07b96d3",
"author": "C P-B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbxhY1gPLxXfMwMMMXqtHH-0B0EHPYYxCkifBgoAWTA4JHkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had a great experience with Extra Space Storage and highly recommend them! Lisa was wonderful to work with, and when she was not there it was easy to reach someone at their main number if I had a question.",
"date": "2024-02-13T00:07:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating C! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 818-4051.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d4155ee-3063-492b-996c-c8aa5e097b45",
"author": "Pamela D Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSG67jY66DCxrepzg15TeuNLCAouGzgkWpMz2VYxAOogji-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I found this place very good for items that don’t need to been in a climate controlled environment, u can get insurance and a lock if needed. The store manager Lisa Welsh was very friendly and helpful. Thank u",
"date": "2024-01-29T23:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Pamela! We pride ourselves on having a friendly, helpful staff and are so happy Lisa was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "03c0107f-baf5-4d78-8643-5293d0923ce0",
"author": "Jamaal Gatlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbnoNU4oMBXTii0FyBPsEVRYTJ6PFotPwTEfilxJbmIsoHNhhUzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Haven't had any problems for the last 24 months.",
"date": "2024-01-27T15:31:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jamaal! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 818-4051 or stop by the facility! ",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5681760b-a176-42ec-a0bb-ad7c949194c7",
"author": "Grant Kitahata",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUk-dn46Pv6zaCR1-bpNADF2vh3zHatpAyWNRMeghDRVQG30mSM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy service. No problems getting access at any time needed. Easy move in and move out!",
"date": "2024-01-06T15:37:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Grant! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0da4020b-9f41-4271-9fb9-9f1c47fe04cb",
"author": "Randall Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX-4mhCiiuPJCiHg_TGWdMSXb6slfUnTxt4HvpXavxMaqkFQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amanda Lambert was very helpful. Process was easy and straightforward",
"date": "2023-12-15T14:55:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Randall. We're glad Amanda was able to help! Our team is here to serve you, so give us a call at (804) 818-4051 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d426a87-1b69-4248-889a-a9a6d35071b4",
"author": "N S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfIhOmtriI8tt6OCO3LHgTC7IKi8A3Zdl3TXSd8-NPyOqVJGYZ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Out of all the issues I have with other billing companies, I never have issues, especially billing issues with extra space storage!",
"date": "2023-12-12T01:08:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Nathan! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 818-4051 if you need anything.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a25eb536-1c33-4eae-b730-3bb1a206b00a",
"author": "Christine Lamb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIieazXCoApgO5DZY7MG5mc17ZIYidoiCmeIWsMbulLaVwVKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amanda was great! Helpful and organized.\nThank you!",
"date": "2023-12-08T19:47:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christine. It's great to know Amanda was helpful and organized. Our team is here to serve you, so give us a call at (804) 818-4051 if you need any future assistance.
",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b75bc81-dbc1-4894-b5c1-eee072e3e99d",
"author": "Icon Gone Solo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTkeQSqPDo2l7relt5zVQlQ82YIMBLSJlxSF51zpmPKPcliug=s64-c-rp-mo-br100",
"rating": 5,
"text": "The experience here was amazing and efficient. Shawna got us in quick with a unit, explained everything very clearly, and got our request handled swiftly. Definitely recommend this storage center.",
"date": "2023-12-07T22:03:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Icon! It's wonderful to hear you had a positive experience with us and that Shawna was quick to help. We want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 818-4051 if anything comes up!",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3a6b4d0-96ad-4c0f-96c6-8b6f8740928b",
"author": "givonnie reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5hfQKYK6iTtvGo3_-wTrrWnVUkBAClDuenO5PXQBgJ3qfoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amanda was absolutely great. I love her so much she made the experience great and this is my first time having a rental storage .",
"date": "2023-12-07T22:02:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Givonnie! We work hard to meet the expectations of our customers, and we're happy to hear Amanda hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 818-4051 if you need anything.",
"replyDate": "2024-07-10T01:31:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e338fda1-363b-4eee-bbd1-86f7afb8e877",
"author": "Darnella Beale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZb1GsbtrZCnvnRrpEEOAxSgot1V6vUfvPbyBF9t8n-bdcYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amanda and Shawna are dope the services are awesome",
"date": "2023-11-27T20:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Darnella! We pride ourselves on having a friendly, accommodating staff and are so happy Amanda and Shawna were able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fea47497-9a7b-459a-ad7b-b178c6eb607e",
"author": "Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTv_AG0geTuEHVNGWs94QhR53h-LvmV-QcRjlEOFjVvaGUsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa makes it a great experience! Best local storage option",
"date": "2023-11-27T19:20:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Russell. Thank you for the review. We're so glad Lisa could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81f9441b-5d4a-43fe-9833-f3eca1c9e508",
"author": "michael schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIa6ca1Cz1FPYYk-9_G6UBZlhG-fmphC9aP_vyP4YvEKcgYdw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful!",
"date": "2023-11-13T17:35:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6feea4e2-48aa-4c88-ad11-ae2c7e635509",
"author": "Clarissa Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxnL2LQQ9Td50G79MOLxR8X34nvxx_2ka56hcxioM6oNHJgN4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-27T19:51:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Clarissa, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d75c9cf3-ac9d-4df2-847c-6dedd142e69f",
"author": "Charlie Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXchpcK_GOGHaYoGLfeQeMt46wTBLTz1htlZXmXp4z7aekl8Sl_WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service. This is a great little storage facility! I highly recommend!",
"date": "2023-10-24T18:49:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charlie!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (804) 818-4051 or stop by the facility! ",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae36067b-7786-447f-b974-868411ad98a3",
"author": "Tania Caruso",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISEVz7GnWQTk0I8DjX6xZFsSTeG4SQpoeovXFPOB8DDd2FTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great information. Amazing customers service from miss Lisa.",
"date": "2023-10-23T17:30:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tania! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "38e4bf2e-ddef-4fad-9c30-76ce8092a991",
"author": "Scott Mapes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILVAMfE7T2uyfCL8sPhvEnSzPvRU0b6P_LKOKFsb6RcaCtVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa is super nice. Very helpful.\n\nHelped with open air boat storage and then made a storage locker rental really easy. Don't think we were on the phone for 5 minutes.\n\nNeeded to do a climate controlled locker in Cincinnati and it was a complete \"Charlie Foxtrot.\"",
"date": "2023-10-22T21:25:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, thank you for your review. We're glad Lisa is super nice and very helpful. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "28509dd0-9701-4b5f-afab-9d806e2e7088",
"author": "Joshua Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcSPnGrE7pemFVZCvlIN1wodUIrGGp0gOAcp1BLaFZtxzF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-07T17:06:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Joshua! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aebdb380-98eb-4e44-961f-f114d734eedf",
"author": "Bobby Duffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnOzBx_xVm_nfwVktn3AgSMA1GvjKtj3X-nLP-jirnYR4l0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager of the Kilmarnock, VA location is awesome! Very helpful with move ins and move outs! Thank you so much",
"date": "2023-10-07T11:55:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bobby, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 818-4051 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e96c0fc-eef6-44cb-a6ff-e06ef2df9f0c",
"author": "Caroline Caudill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhMUUV8mKBO8boVXmKGvR9soXemoNu0-_WaJ7cd2mtvpBMkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa couldn’t have been more friendly and accommodating.",
"date": "2023-09-24T18:50:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Caroline. Thank you for the review. We're so glad Lisa could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72a4376a-6b79-4b0e-8baa-c84f34e5a4bb",
"author": "Kristen Sprinkle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvru4D8SIFLSTWX7lqE5dMbQ4SsypXrDxdTP5OF3lGgdyAnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa Welsh was so helpful in my needs…",
"date": "2023-09-12T22:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Kristen. We're happy to hear Lisa was able to help! Our team is here to serve you, so give us a call at (804) 818-4051 if you need any future assistance.",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "942f654a-2dc0-4614-a6a7-531bec679e10",
"author": "D Lindsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsysrrv7WunYX1sNOTtLLcXbBLhdK4nQzkWIdNirV7KjTdSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was very knowledgeable and helpful explaining the rules and availability of the storage unit.",
"date": "2023-08-31T18:08:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi D, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lisa. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aff0dd94-0da9-44cd-9fdb-5a1056e5ff84",
"author": "Charles Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXef53IXdTsvVQSAClkTyuL29vMfBG9GBBfM1ewm3uSZuj5_WA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic storage facility. Clean units. Very helpful staff. Highly recommend",
"date": "2023-07-20T16:07:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charles! Thank you so much for the positive review. We know our customers value clean facilities and helpful staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (804) 818-4051 or stop by the facility! ",
"replyDate": "2024-07-10T01:31:12.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6f295306-f5b6-4337-a280-461cb3f9c4f6",
"author": "Ashley Miles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQujKmRjDFlZiB4cOcCZX1HfSpCEGG2p3QldMAWi_gur7KIg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The people here are so nice and incredibly helpful!",
"date": "2023-06-26T20:52:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 818-4051 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51607e69-c0b2-43c3-97bc-782c62a242a3",
"author": "Captain Courageous",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-1LrNhOpckjwV-5A2r8DldkAciVRhXClgrmvEr5mShLTQSQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Had a couple units at extra space Storage in Whitestone VA. A great small yard with very personalized service. Lisa many times would come out and say hello always remembered my name and asked if everything was ok and if she could do anything\nto make my experience better. Lisa always gave a very personal feel to the place and made it one of the nicest storage facilities I've used. Thanks. Mike I",
"date": "2023-06-20T01:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Captain, we appreciate you taking the time to share your experience with us! We agree, Lisa is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com. ",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "97f64971-7c19-4367-9fe7-7cc1363c2e31",
"author": "Lucas Nunnally",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0GvrQNI4IN54KQF_CKrJbsG3VUtsVh8gzK9A-1LDPzz2lEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience",
"date": "2023-06-11T20:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lucas. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "524645ba-6c2a-4bae-a418-fce630742ed3",
"author": "Wayne Collier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFFb6xxz-yfTZg1O1U99wWUn9rNtwXmWLnO4Mk2G53Kn7UUQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-06-08T13:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Wayne. Please stop by the office if you have any questions. ",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ae64eae-7a47-4bb3-83a3-8b0e35a83c52",
"author": "Bryce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8ZqAYEcF5bRmtQRlF9XASInpHyer3wU3EJ7k_Pj_ans6SKQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-05-08T19:17:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Bryce! We're thrilled you chose us for your storage needs. ",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "744e9e2d-f1ba-4050-8916-1aca685876e6",
"author": "Barbara Thombley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEmixxjDmX5qVnpli5rgBp6YGT6Molt-l8fBZzvnybG9d4hbxv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-13T19:38:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Barbara. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fb32c1e-d1ca-4f25-a994-d3abfb12e27a",
"author": "Cate E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu-iQrsGFCwnUw9f70Ei7io6wfPloa3SPU1SUX0LT-iTouswoB=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with the extra space people have been uniformly positive. Amanda was super patient with me. Lisa was very attentive and willing to take time over things that I didn't understand.",
"date": "2023-04-11T21:43:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cate, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Amanda! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T01:31:12.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92fd689c-30b6-4bb8-a2fa-3451d7b7cf36",
"author": "Robert Tyers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKI95i3n73RZ7xMJQBMzon_fTajurWiSU1FEAwz0kyRtiYfuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The whole experience was awesome. Also when I called up to cancel because I didn’t need it there was no problem and that lady was a big big help and if I ever need assistance in the near future, I will use this place. Awesome people.",
"date": "2023-04-04T20:02:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 818-4051 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "76b73940-9c3f-47a5-bab2-378c11b3650b",
"author": "Jamie Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAR2pAJ68J5PAu8-sKl5JXvRA3sI73IIYz9dK_fmTIBuXJ5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-30T20:25:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8e200fa-5236-4bc0-987a-5582d3db1197",
"author": "Kristen Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW069MiqTLNSq9nni7YJjJAOdS4TlgDTGp74Fyjx3rzIUimRvktWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience and so helpful! I would recommend anyone getting storage here because they are so easy to work with and so nice!",
"date": "2023-03-13T17:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristen, thanks so much for recommending us. We are thrilled to hear your experience was wonderful. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d937927-0dd3-4a8e-a0ff-8d9bfb05136a",
"author": "Chloe Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjI7nVjmPSoulU6_o5x8OrwIaDPxn5lgAPONpyE0ELPQHRi2Ho=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lisa was great with communication and with helping us through out the whole time.",
"date": "2023-03-06T20:19:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Lisa is great too! Thanks for the positive review, Chloe. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aece41d9-5324-4eae-a1f7-26725323f803",
"author": "Jeff Vail",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVl0j5ZdPEGyXmjL96b6sX_plj8651Ox-Wo1eLi4TBotoA8srw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Helped me out of a tough spot. Quick, friendly service definitely recommend.",
"date": "2023-01-21T17:38:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeff! Thank you so much for the positive review. We are glad our team provided you with great service! If you ever need anything don't hesitate to give us a call at (804) 818-4051 or stop by the facility! ",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf2bc814-efe2-4bc6-a8f5-355728f956e1",
"author": "Mary Posey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrHiEAld4mGfZE0uODHMb3GRhrmbMfgMGexSONw0C__ZwuMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very satisfied with my first storage experience!",
"date": "2023-01-12T13:00:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mary! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57e7b9f7-f2a9-4ecb-a4e4-c4a5a87cebae",
"author": "Topanga Bottlemy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJIskz78CRS-y7lJTnXre7sIL1OhFfmB1flQ8mtRPz-xVhRnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-24T19:27:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Topanga, thank you for your positive rating! Please stop by our office or call us at (804) 818-4051 if you have any questions.",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "972d6b63-5ac8-4b7a-a32f-aab23d00beac",
"author": "Wellnesscoachingandbeyond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ78IRetvOF9tGB9NEcjwFQMNAMsBQrc8Nxcmw__eDk_a1SEQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service...I am pleased with my experience.",
"date": "2022-10-18T19:00:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wellnesscoachingandbeyond! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (804) 818-4051.",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a79a3a6d-6026-4892-91b1-ae83f6bfd205",
"author": "Connie Fullerton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUN2GORqCvdJW9kwV_3qK3vTISQdNOHfEhMtLcJhnQnB4gBNzw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Customer service what's great. Couldn't ask for better.",
"date": "2022-09-28T18:16:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a great experience with Extra Space Storage, Connie. Thank you for choosing to rent with us! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0cbf1475-90e2-4a2d-b4eb-501e382d7059",
"author": "Kaye Kaetzel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuzZSpAnlCrlacf57Ww2Y1Q7IXQ7CWW_rUUodLb0M4GG4_EA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wow! Lisa is amazing!! She provided professional and yet personable service throughout our several exchanges. She kept in constant communication with me throughout the entire process and did all she could to satisfy our needs. Her commitment goes beyond high-quality customer service. She really cares! Thanks to Lisa for making it effortless. We greatly appreciate her guidance and support. Many thanks!!",
"date": "2022-08-27T23:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kaye. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lisa. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2023-07-10T01:31:23.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "c02fc4ba-41ba-4d93-bd86-c13e943ee1d3",
"author": "Jessica Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFqD1U8ziHQJBsVELepUhpnOCkXjKsIPZyS4Tb1ub46r32qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T22:05:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jessica. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92a70448-4c57-4ee2-9ab7-6261f664d4e4",
"author": "Sophia G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2VI5MzTay9t6ctgladK9VWP4U3U5YlKRV82Uo0We2WtWG1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional service today !",
"date": "2022-05-19T19:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sophia. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (804) 818-4051.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d430bb45-91fd-4bb2-b0c8-9647f8991b2f",
"author": "Janet Delfico",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIK_Zq5vRnQCBU0SYwjExGVFJNAESoGL7FKyOTH8l2QBGebJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T15:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Janet! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 818-4051.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb021191-d5c5-4697-b5e7-e96a7cc3f110",
"author": "Melissa Horton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxc7TX6myqZ-pbKkyNeS83i3BvHT9B3JPZK_7_atrbAJQiGsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the welcome call the day we booked to the day we left we had a friendly, personal experience! Lisa is great!",
"date": "2022-02-10T19:16:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Melissa, thanks so much for your review! We are thrilled to hear your experience was friendly and personal. We think Lisa is great too! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3929cfbc-293a-4157-a9ae-3aaece504a54",
"author": "Brian Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkJof12pfdnQy9hgk2NPHC-fo-3LcaEIrDkhr4smEpRLCpyg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T16:55:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brian! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4986a7d5-f462-4614-9268-8c3db08e4936",
"author": "David Conlan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNe5T3BfzbWoWvD2kCzu-zZ2tI_NO3ZXB7ofPHQEn6pQJk3Y43YA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Lisa (manager) is so accommodating! A pleasure to work with!",
"date": "2022-01-23T17:07:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thank you for your review. We're glad Lisa is so accommodating and a pleasure to work with! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba678734-c400-4d95-bad5-464561be8d46",
"author": "Tasha Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIbvHld7wsTEE1bEJrkpqbpehn4VJvCzDOkR-g5F2VkZ4WgGc=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-12-17T23:44:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a great experience with Extra Space Storage, Tasha. Our team appreciates you!",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4d2fcd8-afa2-4716-bb28-2189230e31fe",
"author": "Juice Juice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzQ707aNolJ8-f5E2CAzElPD3xJlNxWrILl0crKutT6be6yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-05T00:03:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Juice! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af60e693-094f-4e01-8e0d-b1171ba23a73",
"author": "Brent Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsPzhaRKbcC__645o-0j3n__thONfYzXNbZMvxPrL5DLC6KA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-11-13T15:57:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brent. We're so thrilled we have customers like you.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2970101e-8f61-4dcc-adc7-4c86afec94cf",
"author": "Jacob Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUDDPEv0NGhDtcu6GhFfyOdqN-3MgW_6mdabqN9QqLkfVr0WQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-11T02:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jacob! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T01:31:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5c22f71-0d72-49af-8e6a-86b6f067fb47",
"author": "Pink Rae",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK859Qikp-y6RxlXwWgsR5_O0zFbXK-wgoGBmk9pOn4vNb3cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-09-07T15:55:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Pink! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (804) 818-4051 if you ever need anything.",
"replyDate": "2022-07-10T01:31:25.000Z",
"tags": [],
"sentiment": "positive"
}
]
}