{
  "summary": {
    "average": 4.9,
    "total": 98,
    "distribution": {
      "1": 0,
      "2": 0,
      "3": 1,
      "4": 3,
      "5": 94
    }
  },
  "reviews": [
    {
      "id": "69a2c2b1-8473-44c4-80f4-e3b0a16e7764",
      "author": "Gabby Esposito",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbxYi3_-CKg6mU2jS-I5hwis54dFv8q4x7PNs-SpCWLt28PQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-07-29T22:07:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Gabby. Your feedback is highly appreciated. Thank you so much for the review!",
      "replyDate": "2026-08-05T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "80f70cb3-17a9-4830-8bc6-d73a7bca37cb",
      "author": "Hit Me Bout Some Money",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6pJud0KVZ9SIMRYeQo9AQx1n-9S0tQW44xeNJxKykRX4ubQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is the best she helped me get the best bang for my buck",
      "date": "2026-06-06T00:49:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are pleased to hear Kim provided excellent value! Thank you for recognizing her dedication to helping customers.",
      "replyDate": "2026-06-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "54916dfd-edcf-4853-8719-6d0235bad3fa",
      "author": "Saylor Phanrana",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ01E7Eshvw4fRGPma6fRKKmpEJyQP3lI4z_DfKiIpwBwXYA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-02T19:19:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Saylor. Your rating means so much to us!",
      "replyDate": "2026-06-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "39bef84b-e599-45e7-9e2e-fbb89dd4fdf3",
      "author": "Amy Hansen",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcE48LKTuIBQsmQ9w-v3BigtEKAibB8dK712wLlDfbnfOX=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "kim is by far one of the best people i know - she is so kind and considerate and loving. She is amazing",
      "date": "2026-06-02T01:08:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for highlighting Kim's kindness and consideration. We're delighted she provided such amazing service at Extra Space Storage, Amy.",
      "replyDate": "2026-06-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1c2a469e-726c-4bbd-b73d-e1025f1577aa",
      "author": "Carson McCune",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJloDf-Pwh83f1bbEM-SRv9VSDpT-UOikI9hDoqzRS3pnb31w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-06-01T17:52:06.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Carson! Please let us know if there's anything else we can do to assist you with your storage needs. ",
      "replyDate": "2026-04-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a491990e-272d-4217-bf8d-1d58e26e20d4",
      "author": "Sherrie Carter",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjng2R0qzZJMWfW-MfD_VMWCEQu6T6F9UiOYi5ZfHrKXOQpCFPSw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Love me some Kim, she is the best and really helps whatever the situation is. She definitely gives you hope...",
      "date": "2026-05-23T15:44:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you immensely for your kind words about Kim. We deeply respect your feedback, Sherrie.",
      "replyDate": "2026-06-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "dbfb7101-3bb6-457d-8523-90f29ecbfbc8",
      "author": "Mary Grace Reynolds",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyKEnItau6_gQuBWnbfb5keBAse3wdqtR9dkSRGzTVkP2aGJ_0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-12T17:10:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Mary! We are so glad we could provide you with a 5-star experience.",
      "replyDate": "2026-05-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9b68fe51-6445-4987-b882-1c54e526232e",
      "author": "Damika “mika”",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwN627LCRf4CfNWNYkd73ALd_cT1T71DIxODp66D0z2vt8NyF9RQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim was amazing and very helpful. She went the extra mile to guide me to the right storage locker",
      "date": "2026-05-11T16:50:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to share your experience Damika! We're delighted Kim provided amazing service and guided you perfectly.",
      "replyDate": "2026-05-19T18:54:24.000Z",
      "tags": [
        "staff",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "3e4ffd02-9034-4b66-8533-fcdbea736761",
      "author": "Wendy Acosta",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmBuRNcNICqiu7SZdei6QIp3Qy9lxXoycnAkXRgUTikLKJFqW5=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is really helpful and kind",
      "date": "2026-05-11T16:04:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback about Kim being helpful and kind means so much to us. We're grateful for your experience Wendy!",
      "replyDate": "2026-05-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "465c314c-c190-46df-a16c-91cc6361cbc8",
      "author": "Shanley Vega",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVQNnKX8tnqbUle_nk0z3vcQeCBy27ZuyT3NyKQnfpfSb-nvLP6w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-05-05T21:36:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a great experience, Shanley! If you need any assistance the future feel free to stop by or call us.",
      "replyDate": "2026-05-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "bc544327-d217-4924-82b0-2f00a5ffd931",
      "author": "Lara Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzkLTDvr061X7C_Vc_R4BlE5lnTuFK61yYHmsD4tebIA0h5XM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2026-04-02T15:02:10.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're happy you had a great experience, Lara! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
      "replyDate": "2026-04-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "054756f0-550b-4930-bbbc-4673c2de14b9",
      "author": "Ricky Harris",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwJRMFwIPJ4eZxfGIIX75HIWiCBNuSgAnTc9H5Pv_VhIHN5w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great customer service !!!!",
      "date": "2026-03-05T18:08:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for highlighting our great customer service, Ricky! We appreciate your positive feedback and five-star rating.",
      "replyDate": "2026-03-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "07a4a67e-b912-41fb-afb4-0b01e778ae7f",
      "author": "Christian van Niekerk",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpdIXA9_xiUKa9fnnhsv03hVw_iMk8Maas4qD6IiYJFY-4Y1B-=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "",
      "date": "2025-11-12T10:41:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your rating means so much to us, Christian! Thank you for choosing Extra Space Storage. ",
      "replyDate": "2025-11-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9011efd8-4914-4633-8278-e4912e694fc6",
      "author": "Jenny Redden",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr7NbmEeffAJN9yx54DW9NE4SDBCSMoY3Y97AxXMLOE5lVwVd8rA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-10-01T21:28:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Jenny, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
      "replyDate": "2025-10-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e0dbbe5f-647c-4513-a6e3-b4aca35c75cb",
      "author": "Jody Gurtler",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcnHI9auys7-HYBnkiXFgwiZ3NvqbhdAxQsBpFL4elKlDbtA0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Kim is very helpful, professional!",
      "date": "2025-10-01T21:15:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are grateful to hear Kim provided helpful, professional service! Thanks for recognizing our team.",
      "replyDate": "2025-10-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "a3b3434e-bbd8-4ae0-b917-9f0c985a84a5",
      "author": "Taimika Baker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXhi2hgy0skmL9OA3KOm6IZjC1bXHOuOimWnjchibBvVPAS7zLYBg=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "It’s Ok I can’t Complain. The Staff is very Nice.",
      "date": "2025-09-08T00:10:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We greatly appreciate your feedback! Happy our staff made a positive impression on you.",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bce39fa7-d3c5-4918-ade5-1d5cc1d593bf",
      "author": "J. Hfield",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgFD506QEdlEj2DfG15VSTZ2Ecd4yeuzTQv9n_2J-Tv7czSA=s64-c-rp-mo-br100",
      "rating": 4,
      "text": "I'm loving it!!!!!",
      "date": "2025-09-06T22:37:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are excited to hear you're loving it! Thanks for choosing Extra Space Storage.",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fb642482-7a5e-4a0b-95fb-c18d6e915e81",
      "author": "Aubree Gray",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJs0QoA6nvGabY_jRJO3bka-BXGLOB1k370esBIWdQeXS8EPw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Easy and great storage",
      "date": "2025-09-06T17:42:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your review! So glad our storage solution was easy and great for you.",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aa466686-566a-4b14-82d4-bf98c57c8c15",
      "author": "Dan Freeman",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXke0kM_tG_LAsa5yqEPeIEKbpVT1fuxlztS7FAub3lvpCGeCc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Customer service rocks! Friendly, helpful, and understanding.",
      "date": "2025-09-06T15:47:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the kind words about our team! We're thrilled our customer service made your experience great.",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "db9cccd1-de49-489c-ae93-36cb46a06c3a",
      "author": "KimBerlina",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0c6ERx-qutv-SX5Inllng2Rb4QjKGljFe5qjL2_vyh-dkbQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-03T00:24:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Kimberlina. Call us if you have any questions or need assistance with your rental!",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "480e0844-d4e6-41fd-9076-0b0515f0d02c",
      "author": "FatBoii Skinny",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJJYc59yFt_pyGmrcGicnJ8syyzLrwgCqeHSKV09W9sTHL2w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great storage company to rent with. Good prices and the staff are friendly and helpful!",
      "date": "2025-09-02T00:23:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are overjoyed to hear you found our prices good and staff friendly and helpful!",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [
        "staff",
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2439eba9-acd5-4deb-bceb-4fe878a70726",
      "author": "Jessie Latham",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICcNQumST0ktuyrGGWF_maa1ewiMSukoYv6b6RbM3-zi84_A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-09-01T18:28:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Jessie! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "4a8af73c-55ed-4a18-bcc7-04f464f604e5",
      "author": "Aniecia Mccurry",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl8nXavDsKq9QlV6wzr8bLIomiPHQRyMCl1x9FrpxyuGOqeg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2025-08-20T17:55:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Aniecia, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
      "replyDate": "2025-09-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "59ab023e-3e71-4b9f-8662-0ceabeefe53f",
      "author": "Emily Webster",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBSVCGMfXYcHPacTq9zCi9q5xRpbnvi0zT3xaamz5eHaZOIg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Zach has been very helpful anytime I’ve had questions or needed something. He’s helped keep me informed on openings so I could downgrade rather than move out completely. He’s definitely keeping business going over there!!",
      "date": "2025-08-14T21:29:36.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're ecstatic to hear about your positive experience with Zach! Your feedback is incredibly valuable to us.",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "2845b42b-7efa-43fa-b01b-c953d215927b",
      "author": "Sajjad Almuhanna",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEgFtBBVQ6SjCBoDeDwN1V6hSwrW4UCW0AVWp7sr1tAhjwWUPi=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Timely responses\nEasy move in process",
      "date": "2025-08-14T20:51:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback about our timely responses and easy move in process!",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c53a6483-cf3b-49fa-95a1-2f2c860ca3ae",
      "author": "Lori Francis",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLx5iuqljPKQsd6rgJrRueizxE3y0rpmur2FgKDE5IV4nSJrMvUQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Reserved a unit online , stopped to finalize contract.  Zac district manager was awesome to work with, he explained all the options for our needs.  I highly recommend Zac and this location.  Zac was professional and courteous!!!",
      "date": "2025-07-09T10:35:26.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are delighted to hear about your positive experience with Zac! Thanks for recommending our location and team.",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "e9e9fdf3-4225-4527-91c7-5beb4f1b03a2",
      "author": "MagnanimousMetalDetecting",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnHy605PZAA4X3Zoyl94rfExLNEYGzPygd3YX4xMW5zGIKbQ=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great experience.  Storage manager is great.  Easy to work with, and a big help overall.",
      "date": "2025-03-31T17:18:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're delighted to hear about your great experience with our storage manager. Thank you for sharing your feedback.",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "84df667d-57bd-4ef5-bf7b-09ccf5dba28f",
      "author": "Amanda Webb",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXztFkfQMqT2WYDhcKVmqNI4Yeaqoo0E4K-9nLbz8v6qUOpTy0rw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2025-03-01T15:19:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thanks for the excellent rating Amanda! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "407bd15e-ff56-41e9-9133-f6b60ca885f7",
      "author": "Austin Sanchez",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNkwUXFvOFo8WXc-92JLgP1UyeNf9WPp-Haic-WO2P40VNQWc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-09-21T21:38:04.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Austin! Don't hesitate to reach out if you need anything!",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "afd77897-b3ac-422e-9962-6f84e2fe7022",
      "author": "Faith Llewellyn",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIF9luYwpNuTvhmcqQiLivjaOePLZBHDgQwsXC4TOPleOmuXzt=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Brian was very welcoming and professional. Made getting the storage unit much easier than expected. Thank you!",
      "date": "2024-09-21T18:46:32.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your wonderful feedback, Faith! We're glad Brian could assist you smoothly.",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f8909510-e44b-4abf-bb22-6315fc797693",
      "author": "师嘉敏",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6rd_1pzYKOIde3SSb82dqptIEqZgFaPGdIpRctjIMVNicNQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian！",
      "date": "2024-08-30T17:12:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We genuinely admire your feedback. Thank you for choosing Extra Space Storage!",
      "replyDate": "2025-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "503933c3-671f-43da-950b-2fd80baf35ab",
      "author": "Carol Salo",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRsT8T8Kr3GUuzWlRgIXhRzqqKKFNFoa2WPykt3yHoNey7-HI=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-08-10T00:54:51.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Carol! We're so glad we were able to meet your storage needs. ",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "004266a6-a41e-4540-bdfc-9bf4a1019a21",
      "author": "Alyse Deller",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdiiIFXOz4fxiAqdWIOwXLWa_ITIZ8TL79Gxcu_vYgYFKY0FN0=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "So helpful! Brian was there for me from start to finish",
      "date": "2024-08-09T19:09:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Your positive feedback on Brian's assistance is greatly appreciated. Thank you for choosing Extra Space Storage!",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "8412249d-15b3-4103-b84e-71107e1129c8",
      "author": "Yhara Boxley",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlguIM-nAbVvncbiZ2d1I5x87s8Nf3SbdadcYt2vJ_ZIc_lw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian and Daniel",
      "date": "2024-07-26T21:27:21.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for taking the time to provide feedback. We're elated to hear that Brian and Daniel were able to assist you.",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "962b63be-0a91-49e1-a773-cc6c1c89fd1b",
      "author": "Jeannie Neese",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvFSyNzOtz8HJlq_xSTfzHL6HGXtn038YuX1g5irr03Ng4pU4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-07-26T21:24:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, Jeannie. We're glad we were able to assist you with your self-storage needs. ",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "9fabfa59-bd77-4098-bb1d-e5d13815e3d9",
      "author": "Kelly Jo Anderson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVauNbNivSm_dFBt5XWOrSGE0NDpI8yva1cQq4mM4Kbei8jVh48XQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian and Daniel for all your help. You guys provide excellent customer service, and it is greatly appreciated.",
      "date": "2024-07-26T21:22:40.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're pleased to hear that Brian and Daniel provided excellent customer service. Thank you for your feedback, Kelly Jo Anderson.",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [
        "access"
      ],
      "sentiment": "positive"
    },
    {
      "id": "4ad86b56-33e3-4607-80db-925ebcb36c17",
      "author": "A8 _illusionz",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXt7GtZAbMxNYXBcfV91ohSXdKnRyu7bdILGHcHFxvUouUOg_rY=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian for the great experience!!!",
      "date": "2024-07-20T20:25:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the great experience, A8 _illusionz!",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6d4c9f56-cbff-4b3a-a088-fb10de03da64",
      "author": "Jesse Day",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrojMv4VoOpL8zjuVK_fz5GeUXy3l9jQMAD66ZlQJbleNTiVGh=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-27T20:33:15.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Jesse, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "81219909-98ac-41bd-ba48-bf80dc512a72",
      "author": "Bobbi Bone",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyweM74QZFcJLCIlFBhlWrEBJ72DM9bZEptosnWf3VTXeU2sFc=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "",
      "date": "2024-06-18T15:42:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Bobbi. Call us at (217) 993-9066 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2c14ba9c-0dd0-4561-b980-bb42b317f67f",
      "author": "Xuanyi Lu",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa4SeCE2aaOajEP_80oeN_Hf2iZvhnpFK4dfn1VjZ0YqoLrg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "good experience, very patient, very nice",
      "date": "2024-05-13T21:32:43.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're excited to hear about your good experience and appreciate your kind words. Thank you for taking the time to share your feedback.",
      "replyDate": "2024-08-19T18:54:24.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c9313a45-a865-4aa5-9fdc-c11475c31e1b",
      "author": "Ywan Wanlixander",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvXK2P6mxVGnWm0QwKAKfOT-IKr1z3ynvvHLzjwdJO1blGgw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Brian is very patient to help me sign the document and moving in",
      "date": "2024-05-09T15:43:47.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Ywan. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0ed793b8-8ca9-463b-a820-7eb902892a07",
      "author": "Dean Ji",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlbx7Kv3jKnBOpaK-R5nudhoX9MazKhoN3nX-VgAm8z_8VnJM=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian, a lot of help with moving in!",
      "date": "2024-05-08T18:24:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Dean. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "546ee60c-8d86-40d9-b15e-892d95ee89dd",
      "author": "Luke Elston",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICSP7c5gCZQAbjMK3UvW_PZnZwLoeWpVJ_Sw0SQf7bf-VEKA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Quick and easy!",
      "date": "2024-04-29T21:22:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Luke! We're happy we were able to provide a smooth rental experience. Please stop by the office or call 888-storage if you need anything.",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c4a24f95-9f81-4ec0-ab0c-92532e40118a",
      "author": "Joe Szeszycki",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMCYfCn2_umVxo6dvKy73ff-Up1vS3R8wwE032i7NN85vf=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and quick service",
      "date": "2024-04-29T21:20:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Joe! We're happy we were able to provide a smooth rental experience. We're always here to help if you need us, feel free to reach out at 888-storage!",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "17ab6050-c9c1-4a1f-9d3b-0ea82afd5176",
      "author": "Moya Moore",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmfeL5xRIOCwvQ_q4BIOwkOKA8Smxg6ecxBX6iV7ZokrSa4mbK=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-29T22:53:50.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Moya! Don't hesitate to reach out if you need anything! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0ef2a4f4-16bb-4238-b127-7391aca8c930",
      "author": "Steve Zahos",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9K6rBn5nEwa0BojIRICMzaOsLwd_DJlutkXflEaOLTT2L5A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-03-15T19:37:09.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the great rating Steve! We are so happy you had a great experience with Extra Space Storage. ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f5e55024-9497-4492-9299-3ef1ff42e157",
      "author": "kavitha raman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvUCV2Q3CEXA77bZrgpvC65pg-s3JjMX3x4p3jbSghaCoEEg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Excellent .Brian did an awesome job",
      "date": "2024-02-05T17:40:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Kavitha. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 993-9066 if you need any future assistance.<br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c03f886d-ffc5-4b94-a357-9548f557c16c",
      "author": "Bundles Joy",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJsZBidUP_5a561eraBCOBxE13DkKMiZ_JqU6Gb9NkvhMz9ew=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2024-02-03T21:10:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, Bundles! Thank you for being a loyal Extra Space Storage customer! ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "caf94717-07d6-4119-8db4-600f9e4eae62",
      "author": "Bryan Medler",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQFwaEi4nihPkIEEjrGrd4RbBqKx__TGpx6_4pVOhtNlAj1w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian Richard great customer service",
      "date": "2024-01-18T15:32:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the awesome review, Bryan! We work hard to meet the expectations of our customers, and we're happy to hear Brian hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 993-9066 if you need anything.",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7f5fe2bb-7021-4bd2-96e5-e0e830e6d928",
      "author": "Michael",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKk8VKQWfS0PKnHXZyNMI_Ds43NhO0A37JS8ZVsx7V_agXqiw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very helpful and accommodating",
      "date": "2024-01-17T16:13:55.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Michael. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "f4f5b5b9-f69e-47da-ad5c-df641d6b998e",
      "author": "Credo Okeke",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKNk774khghEDbhYLg4aHky9OWejWzadFKyv4tPBWJDkCLLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian for the amusing service and help",
      "date": "2024-01-15T16:26:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Credo! We pride ourselves on having a friendly, helpful staff and are so happy Brian was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2463495d-ae7d-4ce4-849f-a3b41d50de49",
      "author": "Tammy Kopplin",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1gVIWWYA5IUfz6B5GsxPMAbMi5UB1a1EsUbe10N554lqacnpwZw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Just walked through the steps to open a storage unit and my experience was great thanks to Anita who helped me with the phone process of signing everything.",
      "date": "2023-12-20T21:04:24.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Tammy, thanks so much for your review! We are thrilled to hear your experience with Anita was positive and are always here to help with your storage needs! Give us a call at (217) 993-9066 or stop by the office if you need anything!<br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "7fae41de-2b9c-42a4-8714-1bf4a0efa770",
      "author": "Travis Hanshaw",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEQjryP6WXtgwQ07m6K1Mn47KVOUFVNHaQIVUz8Y-HGhkv-Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great Service! Went above and beyond helping me.",
      "date": "2023-12-05T18:03:49.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Travis! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. <br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fa0c9dc5-71f4-4242-a1a5-110203d6c5c6",
      "author": "Meang Demon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9UDEDdHwwZGXhB4So4vkzu7fV1NNw9i1ceyjZmF1xIznt1TKf=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-11-17T15:37:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Meang!  Please give us a call at (217) 993-9066 if you need further assistance with your storage needs.",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "0dfd5d61-2247-42f8-9a3d-c9592f1808c4",
      "author": "Erica Johnson",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLdbfpZyuMM8KBFGu38kzXnllcG8JgKNz90lewCibBzwfo6Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian and Richard always giving great service!",
      "date": "2023-11-07T17:49:37.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Erica! We pride ourselves on having a friendly, accommodating staff and are so happy Brian and Richard were able to assist you! We are available at 888-storage whenever you need us.",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "fde4051f-1b1b-4ae5-855e-90eea4e5c248",
      "author": "Shenghui Yang",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWY51BQXu-soSzKMd2GN_BBPhBz67IsI7n-n0Shg1_OijWXhK1-=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thank you Brian!",
      "date": "2023-11-06T23:26:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Shenghui. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 993-9066 if you need any future assistance.<br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1664e66b-a813-47b8-8238-7b7ce992589c",
      "author": "riley akers",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB3vFtMZ4NUT4q5nLuc75ArfapCvLNguEQSlJD2Ux3JT4Gog=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-10-28T16:17:05.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Riley! Stop by our office or give us a call at (217) 993-9066 if you need assistance or have any questions. ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "552ea24f-87b2-4811-9ce7-5a4d480cdd96",
      "author": "Brendon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsBDFJ8GLdAcQ9SX2NdtFMqAu4SnAMIx9BuO-6TnLQ5abTyg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-10-28T16:15:42.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Brendon. Your rating means so much to us!",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c8a9cdf2-084d-4181-9ece-681dd988867f",
      "author": "Brenden McClellan",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4R30_MlqwvmN8iWVU6nA-894tJIE_wFXFbIq6GUZWgXbNjD5T=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-10-28T16:14:16.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Brenden. Call us at (217) 993-9066 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6b6535bd-ba8c-4397-b72c-85bed1387539",
      "author": "Charisse Campbell",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6XYukZX79_swuzuosEKFyuFmvr92X_RILlJkHVw718TuE5Pe6Qg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-21T21:44:52.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the fantastic rating, Charisse. We are glad we were able to meet all of your self-storage needs.",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d5ba4642-7713-4698-88e2-511dea5ae451",
      "author": "Sean Timothy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqLpeqIXL0n-bcXiXM9DMftqaHYhmfcqXvtZLZdBlTyIQJ1A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-16T22:11:14.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your 5-star review, Sean. We are happy you had a great experience. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "afc74282-e789-4c4f-ba4a-d03a19804799",
      "author": "Shashu Viswa",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8y_T7mFodxsm899WtBjLC0Q0PcI_WiQ4fqw3V9w9WP6_N8A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Great and fast service and it's well priced!",
      "date": "2023-09-14T16:08:07.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Shashu. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "44007d26-66f8-41ee-a8f2-137f12aca2a0",
      "author": "Rebecca Hill",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuvmGGEvNlHBD_RD3mdRnAAj7LaNmJBrJ6u_L2v4_7zUV-fWXF=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Love how easy they made the process and felt secure storing my whole life there!",
      "date": "2023-09-14T15:08:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your kind words, Rebecca. Security is our top priority and we appreciate that you have trusted us with your belongings! If you have any questions, let us know at 888-storage.",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "bdced4cf-94af-4981-b844-547b07c88966",
      "author": "dave smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpsqIvzWMxWKDsMznLATlpekRwebC6UnNF0PmvJo8IXH23Yw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Richard, the manager of the Bondville Extra Space Storage location, and his assistant, Brian are excellent! I was having a problem with my storage unit door and they were on site within minutes to address the issue and provided me with a different unit on the spot. Excellent customer service!!",
      "date": "2023-09-07T21:26:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Dave, we are so happy to hear that Richard and Brian could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.<br> ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "66719a5f-968c-466c-8408-222b50bfcc48",
      "author": "MichaeL Hastings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDccw1YRKAXzJYR6QXeRgZpguWID2Otc34XseDXs1I2ilwqg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-09-05T17:53:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Hastingstattoo. Call us at (217) 993-9066 if you have any questions or need assistance with your rental! ",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "14432d20-8577-4b1e-aefb-687dfb3c0892",
      "author": "Nancee Hartman",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJI7X1I5JeQd9UyDW2thWmsZqAGHiYb7O7J-vC4-r_hiyrx9Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very knowledgeable staff. They went above and beyond to help me get moved in.Thanks",
      "date": "2023-09-04T16:36:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Nancee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 993-9066 or stop by the office if you need anything!<br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "c817c41e-fe18-4292-a2ea-5c165513bc39",
      "author": "David Kettlestrings",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_mu5SMg0n_dEocXba9WXyk669xXHJ5wLWFUPtQsTW7rEgTw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Thanks Brian and Richard! Been using this place for a few years and they have always been great!",
      "date": "2023-09-01T16:53:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian and RIchard! If you need anything, do not hesitate to reach out at 888-storage. <br>",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b21976f7-7e8e-450e-97bf-fed3e0a48461",
      "author": "Yanyi Wang",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs47MkCrs3CN_ehhke1lpel2VPpcqm5lUElR-DX3CMliDiR-4=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Richard is a really responsible manager! Love to talk with him.",
      "date": "2023-08-26T20:00:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello, Yanyi. Thank you for the review. We're so glad Richard could meet your storage needs. Please stop by the office if you need anything!",
      "replyDate": "2024-08-19T18:54:25.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "b17a2989-ea3c-4540-a4c3-a0729a60108c",
      "author": "Corey Solomon",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqS10yQwp09veEOMsWFF0AtjMBHjRa-7lt3bkX_W_N7CmKjQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-07-18T16:09:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Corey, thank you so much for the great rating! Stop by our office or give us a call at (217) 993-9066 at any time if you need assistance or have any questions.",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "63eb490a-7fdb-43ee-a945-abcb7981ca7c",
      "author": "jeffrey cox",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3QyGjz4StBPLwQOrPgtTvvEiczhnkjn1UFCfwRvrSYqFBHsfN=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Great place to be able to store stuff. The prices are not to bad and you for the most part never have to worry about break ins or anything like that while using this place.",
      "date": "2023-04-24T12:33:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you, Jeffrey. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [
        "price",
        "security"
      ],
      "sentiment": "neutral"
    },
    {
      "id": "0100f3be-abe6-4e10-8583-0cf3791012e7",
      "author": "Carol Timothy",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfws4xES2F2bwwiplY1TfuLxxsm6O0fbwn-JwlVPayoJf1FA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "We were welcomed warmly and got right down to business.  We were shown a space first and decided it was not quite right for our needs.  The second space was climate controlled and was perfect.  It was only a couple miles down the road and had an inside entrance.  The price was good, too.  Couldn't be more satisfied.  Highly recommend Extra Space Storage.\nCarol Timothy",
      "date": "2023-03-02T01:40:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the kind words, Gerald. It's great to know our team was welcoming and that you found our property climate-controlled. We are happy to have you store with us. Our team is here to serve you, so give us a call at (217) 993-9066 if you need any future assistance.<br>",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "5777a225-5b48-4084-af36-a348fbc6b892",
      "author": "Dawn Neal",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNuQhAtzs1CpuvzVNyGA-Jd4MJBaF8KlmBV5nSnkagO4EU1Q=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2023-01-18T11:55:01.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dawn! If you need any assistance the future feel free to stop by or call us at (217) 993-9066.",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f216c6b7-0741-4734-9c31-7c93fcd7e80b",
      "author": "ACE_eatmyrath 2",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH-OC2luZBapXLkD56O6poMxELBduRuAmjFTK353q5kreViZI=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Very nice and well maintained business",
      "date": "2022-11-17T17:40:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Ace_eatmyrath, your kind words are appreciated! We make it a priority to provide well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future! ",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "cf26146e-81f4-462a-9d24-82c113efb227",
      "author": "Erik Spitzner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk94MYij3EqV0K1LwGyU1lyStQBabzSRecoz_JMRiOwF21NQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Was able to setup everything online and just show up, my lock was already there.  Moving out was also done online, process could not have been smoother.  Storage spot was clean and dry at all times.",
      "date": "2022-10-25T23:06:23.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi Erik, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if you have questions at 888-storage!",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "9a1f316e-abc6-4f2b-95c4-11c9f2ec6f4c",
      "author": "Karen Walker",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGuVvj6XOu0jsOv11i49TmbzY_7rMCkpYX-xZAeEtgOTv5mvo=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Thanks to Brian and the team at Extra Space Storage. He was quick and responsive and got me right into a clean and secure unit after having a disaster of an experience at a different storage location.",
      "date": "2022-09-27T13:51:25.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for your feedback, Karen! Providing renters with clean and secure facilities is our top priority. We're glad Brian and the team were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
      "replyDate": "2023-08-19T18:54:25.000Z",
      "tags": [
        "cleanliness",
        "security"
      ],
      "sentiment": "positive"
    },
    {
      "id": "dc43d9e2-6911-498f-91c1-3622bf54815e",
      "author": "LINGXI SUN",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXB9shuLYY4oTOaj7CjERLdKsjMJ0zG__etBM2rCmKeBTAbbKk=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-17T23:48:59.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks, Lingxi! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (217) 993-9066 if you ever need anything.",
      "replyDate": "2022-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "14b6eb46-ab1c-4c36-aa89-0ca32681cb91",
      "author": "chaiwa chende",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_ohWwXnSXIxR8lxWU7LBHtYWvIUV2jtQmczboyL8Gqcew16dDrQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-11T17:44:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Chaiwa, thank you for your positive rating!  Please stop by our office or call us at (217) 993-9066 if you have any questions.",
      "replyDate": "2022-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "6960ea5d-ed2b-4ab5-9200-74e1e29e57b7",
      "author": "Move Eaze",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKbIGEC9pmThWAsqKZt8dbPYJh1B1cXYG8YkL2EKugqtDEBA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-11T17:42:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Move! We're so glad we were able to meet your storage needs.",
      "replyDate": "2022-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "312cf0fe-1d5f-485b-89a7-adaaa28e7b9d",
      "author": "David McAllester",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJkCW4hDFOAqKmFo7tlppK39uQvbkp_yN-Zr1ZiEwuWMvqAjuJ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-08-04T23:09:53.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team appreciates your rating, David. Thank you for being a loyal Extra Space Storage customer!",
      "replyDate": "2022-08-19T18:54:25.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "43c61232-7d3b-4bc8-9828-d876474dece9",
      "author": "Mike Sult",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSUJaVBAPbpTBB7cEiGT9N3CXE96vUSNSVt0Tm6E8ts0-7Kw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-29T15:04:39.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hello Mike, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "aff6dbf2-50d3-47e1-8f46-9d9b5fdb8161",
      "author": "Joshua Kendall",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU4K9ybDv4lSzuHr_Uz1gOCeznP6hpgluHEMgjbywdRV7hwg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-26T15:37:18.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for leaving a 5-star rating, Joshua! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e5b5bf1d-3aa5-4bed-87ca-28c596737280",
      "author": "Liu Di",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMvUfyKjMOIm5UYtdOg3I_u90C6k4lw7qsymjBraqMFaDHgqYE=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Amazing stuff and affordable prices, highly recommended",
      "date": "2022-07-25T17:13:38.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thank you for recommending us, Liu. Please stop by the office or give us a call at 888-STORAGE.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [
        "price"
      ],
      "sentiment": "positive"
    },
    {
      "id": "d9556a14-b604-419f-9dde-e607b3141781",
      "author": "S C",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKClNOW5O8SEJBtHhTk4fga2zDmTr1H5gE2MJCaBoGZA8GvLQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-22T18:21:28.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is grateful for your rating, S! Please stop by our office or call us at (217) 993-9066 if you have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "87a93d50-c5f1-4a06-bfc7-0f8591bd2d33",
      "author": "Deanna Gustafson",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1yIRbuTG1LHeE3TqR98utBGXM_XRJMMSAuKA-V_yaMdXJ-7A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-22T17:07:48.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Deanna! Stop by our office or give us a call at (217) 993-9066 if you need assistance or have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "e946734a-848c-403f-86c2-605480c08faa",
      "author": "Tianna McCune",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4nssfN7hbc9XWc6ZuQisUg03zLPj9-RoBQwekDzC8y7pX3A=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-07-01T16:18:17.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We're grateful for your rating, Tianna. Call us at (217) 993-9066 if you have any questions or need assistance with your rental!",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "f501e6b6-25d9-4a86-95c7-409ac8937101",
      "author": "Stan Lamaster",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLl4e3lAJl9iEqWtCSmI1ctjsdBJBbZidh0O_NpNmHvDwl9g=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-06-11T03:57:00.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the excellent rating, Stan! Don't hesitate to reach out if you need anything!",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "a549b47a-c2df-4baf-9121-83e80a59e808",
      "author": "melissa williams",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmo8eSNrF3L3kk2jZBM6d40gS9IW0gSRGu8Ka2kmS2A5hpQw=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "Richard and Brian are amazing😊",
      "date": "2022-04-14T14:49:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "We think Richard and Brian are great too! Thanks for the positive review, Melissa. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "2fca9286-b234-4178-b1ff-b4e1e290de53",
      "author": "Star M Wagner",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG-cGBRsYNtG6E3dpeGZYsTdufkzBbEknSd6upGnbnZifLMaX3qA=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Brian & Richard were so amazing helping me with an extremely crazy, hectic and stressful day today! Moving is not fun and having gentlemen that help you a little extra really mean a lot! Thanks so much!",
      "date": "2022-04-05T04:41:54.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the review, Marilee! We pride ourselves on having a friendly, accommodating staff, and are so happy Brian and Richard were able to assist you! Give us a call at 888-storage if you have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "242cd980-cbe9-4465-b636-df269ac1a1b3",
      "author": "Gretchen Smith",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVfVIbFLxdoh_Y24AfNThnHyuPhjC3WS5ekXYlMu2HfPDEHA=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-02-18T16:18:22.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5-star rating Gretchen! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "1b059d28-5d0d-42f0-a488-21fa07c97ad3",
      "author": "Aaron Werner",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU3YQrCClpe0Puq3_mClBv3PE_McSHa-SvRU_S_ROCdnLp4QQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2022-01-14T20:18:57.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the positive rating Aaron! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 993-9066.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "b86ed332-b95e-4634-878b-b37fff885d33",
      "author": "Jack Zvonar",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiEdzjFcq_Ts6UofMJKqH4VS1Yl4Auwp0wWpl7gM0omoOYFQ=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-27T19:17:41.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Our team is so happy you had a 5-star experience, Jack! If you ever need anything in the future feel free to stop by or call us at (217) 993-9066.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "ce7311e1-f92b-4077-8a5b-39607dbfdb93",
      "author": "Andrew Dodge",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxXKcFkjyLaT5Zj2AitTgc-kMkAK09JI6QAyo0q3KoVZdWcg=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-17T20:44:29.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Andrew, thank you so much for the great rating! Stop by our office or give us a call at (217) 993-9066 at any time if you need assistance or have any questions.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "d95a6511-81cf-4353-879e-08d707ca599b",
      "author": "Terri Benton",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLcGPNLUO9tblaTkvw_Ik8tU-wTuxyMEhIhNI5Hys-vspt-w=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-12-11T17:33:44.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thank you for the 5 - star rating Terri! We are so happy you had a great experience. If you ever need anything feel free to call us at (217) 993-9066.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "27f761ca-e380-4fa7-871c-6e5e7d41779d",
      "author": "Kenneth Kiger",
      "avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhDzttzM40cz2rEbUj3HRuEyPZG8NN9tesRO5_lURXDR5mr5U=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "I had deliver a Refrigerator there and actually it's a pretty nice place.",
      "date": "2021-12-01T23:11:20.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for the review, Kenneth! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "c296b097-41c0-42aa-82b6-6b020d082f04",
      "author": "Kelly Diel",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLqFU1eZSc19hSBnjWs4Gio_JQ1NULxtV22PHWEgXnTDymW1xbOw=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "This is not storage facility! It is Harmon excavating",
      "date": "2021-11-21T19:44:46.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Thanks for sharing your positive experience, Kelly. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    },
    {
      "id": "822a6248-8cb0-4596-940f-2bcebf5d88c3",
      "author": "Leslie Dixon",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPVWUXa3NTBtZXM4-W7i8BGiiC82caGQW_1Qby3Ujp71N87ivg=s64-c-rp-mo-ba12-br100",
      "rating": 5,
      "text": "Amazing staff! Willing to work with you on anything!",
      "date": "2021-10-07T12:33:11.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Hi, Leslie ! Thanks for the positive review, it means a lot to our team. Please call (217) 993-9066 if you have any questions about your rental.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [
        "staff"
      ],
      "sentiment": "positive"
    },
    {
      "id": "6fae6a51-3a75-4175-a7a0-e0037efdec32",
      "author": "debbie charles",
      "avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXafV4Gfu8lqnUW5SYJkHVIrcYdiympHmylfouxfugvgeXT7Kc=s64-c-rp-mo-br100",
      "rating": 5,
      "text": "",
      "date": "2021-09-24T16:43:13.000Z",
      "verifiedTenant": false,
      "featured": false,
      "reply": "Wow, thank you for the 5-star rating Debbie! We are grateful for customers like you.",
      "replyDate": "2022-08-19T18:54:26.000Z",
      "tags": [],
      "sentiment": "positive"
    }
  ]
}