{
"summary": {
"average": 4.5,
"total": 164,
"distribution": {
"1": 12,
"2": 4,
"3": 5,
"4": 10,
"5": 133
}
},
"reviews": [
{
"id": "3ba73af9-d377-44f1-b3cf-ed975bf889fa",
"author": "Gary Fazenda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFx-bnzw_Tq0bXaTpUWFgUVivJyNWrlRyAkTZPpJxf0UerYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Plenty of space and prices are reasonable. Happy to be a customer",
"date": "2026-06-30T15:02:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Gary! Glad the space and pricing work for you. We're happy to have you as a customer!",
"replyDate": "2026-07-03T00:32:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "093698d6-71e6-4e62-82c2-19268807240c",
"author": "Madeline LaFleur",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUVqhXA4FGiUm3ZV5S03zZoZlyBFfdWDC-c6qeQ3b5QiUcDXrc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hope was awesome. Got everything I needed. Very helpful",
"date": "2026-06-27T14:55:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words, Madeline! Glad Hope provided everything you needed. We'll make sure she knows!",
"replyDate": "2026-07-03T00:32:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f6667d87-5ef4-41c7-a661-a6c46db0a748",
"author": "Yaliber Aguia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLbxrQTI6zyOsCTWzBoCAfJjKpPS6rU0blfl_iPKeL-TOGwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s very good and everyone is polite",
"date": "2026-06-26T19:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your kind words, Yaliber! Glad our team's politeness made a difference. See you next time!",
"replyDate": "2026-07-03T00:32:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8f96a5a5-42b5-4ac2-a96c-5ad3cb81456c",
"author": "Lucy Nolan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4V5cZkhCXtq-67K7nge30w5xUERmeAVMpYuHUhu5_TbCx7r4=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved working with extra space for my storage needs. I’ve found these prices super affordable! This takes a big weight off my shoulders, and I am grateful for that.\nThanks extra space. ❤️",
"date": "2026-06-26T18:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Extra Space lifted a weight off your shoulders, Lucy! Affordable storage that works for you is exactly what we aim for. ",
"replyDate": "2026-07-03T00:32:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "52bb5c93-38c0-4e42-8da6-ceeaa66dbfab",
"author": "Emma s",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_IovxRhlhG4HCW9q2aZ5TG2pPEtectGEahKw86MMrZ1LSTrY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love that this location is right next to my favorite Brazilian spot. I usually spend a while at my unit and grab a snack Nextdoor. Its usually pretty quiet here and I can peacefully go through my things.",
"date": "2026-06-26T17:42:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you enjoy the convenience of our location next to your favorite Brazilian spot. Thank you for sharing your positive experience with us, Emma!",
"replyDate": "2026-07-03T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f79f4a71-8342-4750-bc2a-2794218d0517",
"author": "Martin Pude",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu9CC7cjhyeIjABejOLBkJ6x5P2RdWjmxDU_LoDtQCM8F8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Happy with my experience at this ExtraSpace. The location is the closest to my house. No issues.",
"date": "2026-06-26T17:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback, Martin! Glad the location works well for you. Happy to have you with us at Extra Space Storage!",
"replyDate": "2026-07-03T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e3f9a5c-fd39-459f-902c-34d1fd6783b4",
"author": "tamika Flanagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIm2DvGC2NnWjTCIh-Cl5vTD0B8KN-Hwhsl-0Ul0UlnFYh7RWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-23T19:28:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tamika! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-06-26T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad01b0f1-0d3e-4a5f-aa74-84bdc0bf40f9",
"author": "Callye Murphy-Mancini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIf2rOFC5NwYhHKr2-2ZzSEJaXAQPF1OSFtQGNNIqy0uRjzvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "So kind, informative and friendly.",
"date": "2026-05-21T15:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you found our team kind, informative, and friendly. Thank you for your positive feedback, Callye!",
"replyDate": "2026-06-10T00:32:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b63852ac-33a6-4a1b-84d8-768113a89068",
"author": "Ian Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZqS9PzYZPny8sGfb6IaW25I3WteATbn2GaU_5MySxTwNaMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place! Extra clean! Hope in the office was amazing. Can’t recommend them enough!",
"date": "2026-04-14T21:53:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our clean facility and Hope's amazing service, Ian!",
"replyDate": "2026-05-10T00:32:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "eb75f132-51ae-4a47-ad90-835809697f68",
"author": "Chris Hooey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM1P8bPwcUrdTNUTsn0UmnuuQxHx__sbNUQMJvHud6J0v7dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was awesome. He made renting a unit very easy.",
"date": "2026-02-20T18:33:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Chris! We're glad he made your rental experience smooth and easy.",
"replyDate": "2026-03-10T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e94b0336-bfd8-4d8b-ab3b-086b012ca7f8",
"author": "Mary Dukes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZRh1uC-J1T1JezQ1bAala_UTusi2EpoUeD4PR5vYAVPI-bcPmmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are the best around town employee are amazing chris an kevin are the man",
"date": "2026-02-06T17:45:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you had a great experience with us, Mary. Thank you for your kind words about our employees.",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6976c525-a87a-4931-963e-645e86361395",
"author": "Raina Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkL149XqunF4TP7onlocxyAzgF6lNqTkgClcsvCWPgq-ydEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-06T17:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Raina! We are here for you if you need anything.",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "402525fd-1f51-49f1-8704-542854f9a37d",
"author": "Owen Fogg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx9aOQWSL_RzAqL3KrguB8Uz1DbFcbddWvGuALQvvcYCJ1tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris has been nothing but a huge help at difficult times! Has a positive attitude and always returns phone calls back! Great customer service!",
"date": "2026-02-06T16:08:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Owen! Chris is indeed a valuable member of our team. Thank you for sharing your experience with us.",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d531d7ac-0e5b-4127-82c5-99c96cccb1d8",
"author": "Tessa Champagne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO1uUQw3creeilZ-XZk7GkJDhzgA4YsyRKoF2Qovd087EPlaRq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience! Chris is amazing with working with you and I highly recommend",
"date": "2026-02-06T15:55:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear about your amazing experience with Chris at Extra Space Storage! Thank you for sharing your feedback, Tessa. ",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eda9574a-6036-4e9d-aa64-dc6685bf1dca",
"author": "Elyzza Blatchley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwP7O4Xy7IbdZ7ZsBIBFR7n8PdFoTZuaqzoZ_BRymKnGHn2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-03T17:55:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Elyzza! Your feedback means a lot to our team.",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "012b4d97-a647-4fae-8e41-394b6c130350",
"author": "Karen Varela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICwH0B4nHtWW11hzwmAd7mOsxGflyE0JvD3gfxDsm4CH-h1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-02T18:57:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Karen! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f200c1b-d792-47b3-82b2-3f3a00666702",
"author": "Denise Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDfciWr-YvlEejppKLQvNGdjK9n2qWnNPibN1lF3Wgv-cHLz4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Prompt, friendly service! The grounds are clean and the employees are awesome!",
"date": "2026-02-01T22:43:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our prompt, friendly service and clean grounds! Our awesome employees appreciate your kind words.",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a43a5312-a631-42a5-bc6b-59876f6392db",
"author": "Sergey VIkhrev",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwApk9_4EJsRsfmSIT8EgACkANrq57xM-vKiXd-ZAXPaDtdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "GREAT SERVICE. ALWAYS ON TOP OF EVERYTHING.",
"date": "2026-02-01T17:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our great service. Thank you for recognizing our commitment to staying on top of everything, Sergey.",
"replyDate": "2026-02-10T00:32:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea1a8f03-9284-45ba-bf16-4e0b92693b5d",
"author": "Darren Carver",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6eKmniPgLVSs1rBdqf68JpJhS8CdX5NRWAtBQA7V4r5M2-QMwHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just got a storage unit there online. Got a great deal. Was able to pull right up to the door and you know they had it shoveled out cuz I had interior locker. Very happy so far",
"date": "2026-01-31T22:17:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great deal and smooth move-in experience. Thanks for choosing Extra Space Storage!",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "808dc6de-833e-4b2b-8cc2-f8cfae4ea44c",
"author": "James Krol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNnU_lSuFAOuUgiJXWgfLToMeQO2VPQVV1AtbEkxV_NJDEGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-31T21:29:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0871c8a2-7514-4660-9fcb-9e5468a8c867",
"author": "Tylernap",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzpSJA7e0Ha5QHMC63G0FXGBNHC1NC3K2e6Y1PETY3YnNjZhjG=s64-c-rp-mo-br100",
"rating": 5,
"text": "been here for a few months now, the staff are very friendly and great people. would recommend this place!",
"date": "2026-01-31T18:29:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback and are glad to hear that you've had a great experience with our friendly staff. Thank you for sharing your experience!",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e300abe-db22-43f6-8b83-40c38bb40c96",
"author": "Shawn Marshall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8Q9UvReYoHEfoNuP-2jLYX6OCx_cifSMTPh6IMVaT6z1TBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-31T16:08:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Shawn! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ffca046-dea5-4395-a18e-8fb192ccf377",
"author": "Gavin Haskins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9YJa99kXAYc2tx48oLq8hJhmNzZIFlWpS2fa146TjjSJmCY5l=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very helpful in setting up a storage unit for me. I needed it for my Star Wars collection because my mother was gonna kick me out if I didn’t get them out of her house.",
"date": "2026-01-30T18:14:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review! Thrilled Kevin helped with your Star Wars collection storage needs. We're here for all your storage solutions!",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bca5f74-bb76-4735-b415-b28d9cba6c2e",
"author": "Gage Cuddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLowoOPCyY4J7_3XQmfchH15aDUnajZ-Cy8smck-2eiFHi2eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went there not to long ago and the staff was great! Was very helpful and gave me everything I needed! Will be back!",
"date": "2026-01-30T18:13:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our staff was helpful and provided everything you needed! Thanks for choosing Extra Space Storage!",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "53f83690-caa6-43cf-b650-e5750dbfca22",
"author": "Hogan Merrill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYs1xM3AfxWpEAw8S1kqavbYdhLsBAe8DqyPL9vbWnyBv8tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love storing my stuff here. Super chill guy works there",
"date": "2026-01-30T18:12:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback! We're glad you love storing with us and appreciate our team.",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99f81144-8e5e-421a-9ac8-52e2c8a34f3a",
"author": "Trey Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMTq_jPa9bmvSOraNCsOBtdaK_1I9YTXsGmwWXPCTzA5Fx8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-30T18:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Trey. Your rating means so much to us!",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "933c816f-c5d3-4dd5-9a01-9bb5c56ac1aa",
"author": "Ana Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVvIqf9R10o-IKN6JnvABaW5Wko-79dKRgctQ2VRxGfss9iA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good and clean place , very satisfied I recommend",
"date": "2026-01-10T21:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for recommending us! We're thrilled you found our facility clean and satisfying.",
"replyDate": "2026-02-10T00:33:10.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4fc5c20e-26aa-458d-bf74-056c264500be",
"author": "H. Hauer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9880oUNaC7wiqpoDUpAJOGXqPC0mkGIO_E_kG4oo4Emnw9w=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Excellent facility, mix of outdoor/sheltered/climate controlled units, dumpster on site, good security. A bit out of the way, but the tradeoff is worth it.",
"date": "2025-12-17T19:20:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about our facility's variety of units, security, and convenient dumpster access!",
"replyDate": "2026-01-10T00:33:10.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a3886c5a-98d7-44e4-aced-e9ce74d4ef44",
"author": "ANA Adventure & MORE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVccrWAj8APEYV65AmZm1zZNzkK0PVVkFhapmcXs2YVSwP1mZW4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-15T20:29:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Ana! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2026-01-10T00:33:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "347c6b54-f80e-45e8-b955-dfe9e62b1ba4",
"author": "michael Tarby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW5ZgyacBnfGB0Xxvrpq7jQwmvboGXRIwFJyK2wNawuYTZ7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional, and helpful",
"date": "2025-12-13T02:33:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means a lot! We're glad our team provided professional and helpful service.",
"replyDate": "2026-01-10T00:33:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2190ad54-f791-436b-91b8-e984f0f35d3d",
"author": "Luz White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQdpInNql1by_ToNLHcoP8QzeAHaEkgT9ThKBWWtskiaQ5ZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is always friendly and welcoming. The service is awesome, and communication is on\nPoint. Couldn’t ask for a better place to store my personal items that are dear to me.",
"date": "2025-11-24T19:53:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-12-10T00:33:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "19197890-33d3-4e81-b6a5-ec3d03646653",
"author": "Ken Royle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIu5pvqvOUKPZof3VNzZ24UwoeBO7UgFE_oA8_gbFHIky-pRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love extra storage 2350!!! Hope gave excellent customer service!!!!!",
"date": "2025-11-17T21:21:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear you love Extra Space Storage! Hope's excellent customer service makes all the difference.",
"replyDate": "2025-12-10T00:33:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e5597e8-3934-47e5-a0b0-5ecb607970e9",
"author": "Danielle Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ05VOHX4r4quzJy33qHaVipTJ_FRWjW0Vji6JL7Yj7BFtzIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility was very convenient for me and reasonably priced. It was well kept and the staff were absolutely wonderful.",
"date": "2025-11-05T22:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear you found our facility convenient, well-kept, and reasonably priced with wonderful staff!",
"replyDate": "2025-11-10T00:33:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "09ef3562-43a3-48af-aff8-8ab817f825b9",
"author": "Maritza Barboza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD8KSP2I5kfhAcQwBcrUuDb7ffk9F46hVndEfnfrPymGR41w=s64-c-rp-mo-br100",
"rating": 5,
"text": "II would recommend anybody to go with extra space storage they are very polite and nice excellent workers.....I had a very good experience with them very helpfull.....thank you guys fo your help and understanding.....excellent storage.i forgot to add the great workers starting with Kevin very helpfull and understanding young man.....and mtr Johnny also was helpfull to me....God bless you guys continue your good work.",
"date": "2025-10-27T16:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Maritza, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:33:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bbff2464-6df6-4e0c-b14a-fa64fdd6a741",
"author": "karen Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCgO8GUIMpQ-8NoLNKEJdQyz6ymhG2-0xXeXYa6rgYJPZpzOEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful when opened new storage unit. Place seems very secure and clean.",
"date": "2025-09-16T18:23:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad our team was helpful and you appreciate our secure, clean facility.",
"replyDate": "2025-10-10T00:33:10.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "0f035cde-6dc3-4307-b3b8-4c5e2add1585",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHmBoLdr52f5pILrX6J_cwYBn6ec9Fd-MPCXgpYCKWgIKsOQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful staff and prices are very reasonable",
"date": "2025-09-05T20:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our helpful staff and reasonable prices made your experience great!",
"replyDate": "2025-09-10T00:33:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c90c43c3-0098-403b-9558-31c45fe37c64",
"author": "Ernie johnstone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_Y3_p61f59aM1LohPrQfCJlHA_jQhY47MxSvzgJTQ46SzWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for sending me that message. Very uplifting I appreciate it. Thank you very much.",
"date": "2025-08-08T21:26:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear our message was uplifting! Your appreciation means everything to us.",
"replyDate": "2025-08-10T00:33:20.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4be9a39e-98ca-4834-a231-c3e913cc9f00",
"author": "Holly Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIjE_l4f3OIqTWvy_5HMVjZQIBXK27GT4p6vDstbooKgBNGNqWMw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-06T22:44:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Holly! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "65ddf889-dbe0-477e-9989-fe5dd9229f45",
"author": "VaChaen Seymour",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqFVZ19DgLHTRIDlTZIzbsz5Ft9CWfwIR9nPs1FyYVsOulhOrXvw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-07-19T03:16:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vachaen, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc941a83-cd60-4fa2-855a-ab7e540505a1",
"author": "Louie Moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVhsgdmLfpNqkBPGOZkd5K2WmpUXW2zAw7AHtSPJ1v8oMdQ0M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hope was pleasant and informative, Kevin is always very helpful too.",
"date": "2025-07-03T19:52:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Hope and Kevin provided such excellent service! Thanks for recognizing our team.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6a50120d-985c-4c65-aaef-6506df00ec76",
"author": "Edward Boisvert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUqxdj7qNS2yjomW-JqhTFOcjvLmQHKno5vA_-AaNZtcZdaQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Hope and Nick are the best running the two spaces",
"date": "2025-06-27T18:21:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback on Hope and Nick's management of the spaces. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c53bfdbc-b8ce-44b2-8db3-50178c0d237c",
"author": "DavidLeeAnn Coughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ9Exnsq6XQ3M-6Y4Qak-kbebUrq641H-Tct1t0GeLvANvXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-27T18:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Davidleeann, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16567680-fe1c-4413-9263-e9cbc9e4eca9",
"author": "Kathryn “Katie” Skuse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqRF2V0dfnZE4axSav3Xxx7XV9WZD5WN6O-Ljqogoz5sciRbkIlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, all our items stayed secure and dry.",
"date": "2025-06-25T14:31:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear our facility kept your items secure and dry! Thanks for the kind words about our friendly service.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a862f2a5-6983-4a8d-a87e-4c0e56d27d74",
"author": "Andy Skrodzki",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwfG_xk7czlgIu9T75buQRWLtDcUGnan87WjlQAWPKZWUuQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-11T18:43:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Andy! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40473ff6-9160-4950-8ae1-7139b25433cf",
"author": "Jdm Tommy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLf8G-X4P5NkeGoPhHUr3Y6q7khuVRSKEEDxRetkm9aItV3bQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-06T14:24:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jdm. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b36ed5fe-a6ce-486d-8265-b031f8ddad95",
"author": "Henry LaFortune",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGnvN-fmLNf9lOC-fTupwr5sKTgM6wTnGdfQpTK1JvWTqoM4O7LQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've used this place multiple times in the past few years and it always amazes me on the professionalism of the staff",
"date": "2025-06-04T16:49:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about our staff's professionalism. Your continued trust in our storage solutions means everything to us.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "114a2bf9-46fe-4947-91a6-903d5ba0ba8c",
"author": "DP DP",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbh7JisCjfTdM0YwDOV9v0CD4YtykP_11-sAcv3QEbda0JfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Rented for one year with no issues. If the need arises I will use them again. Lastly, if the other exit gate was working that would be a home run!",
"date": "2025-05-17T20:33:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback. Thank you for choosing Extra Space Storage for your storage needs. Your comments have been noted.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "040bd77d-42f6-499f-a509-3092d8cd270d",
"author": "Scott Rodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnKA6K21cvhS9Wq2pLrenPsnvmIy52Wk0f8b3vGGhqPftiRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin does a great job. Many thanks!!",
"date": "2025-05-17T15:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words, Scott Rodman. Thank you for the positive feedback about Kevin's service at Extra Space Storage.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7c79143-3b0c-44a0-ac15-bea7938dc370",
"author": "Gregory Gebo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgWggb_v0jxNTbzgqIJWmnIKvvGs2zupdLQSf2S4pByBnaSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to access units, Clean facilities, and received prompt & professional service anytime we had a question.",
"date": "2025-05-05T16:01:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us, Gregory Gebo. We deeply respect your feedback and are glad to hear that you found our storage facilities easy to access and clean. ",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "1bc29300-feaa-4e31-afd6-132baaa14b6f",
"author": "L.A.T. C.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrglQtBrKddyL9KVUCOaBo2ZjqRsuxVbt_3s5v0Op2ejwRFV8Hxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-01T17:29:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi L.a.t., thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fbcc60e-2de2-4f58-a7d1-38096e53a195",
"author": "Crystal Landrie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcX7n9_VXK6wsP1pNWUIa9jOImWOAxk4pbWKNVRZYNjlptCE8I=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Rented online, everything was ready when I arrived. Clean storage unit. Only reason I didn’t give 5 stars is it is a HUGE pain to have to enter your code to leave the place. I understand entering, but leaving should just be automatic. Or get a badge system where you just scan a badge to get out so you can track this way.",
"date": "2025-04-26T20:36:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear your rental process was smooth and the storage unit was clean. Your feedback is invaluable to us. Thank you for sharing your concerns about the exit process, and we will take your comments into consideration.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "2edbb19e-3691-4ee1-8400-3c811a82d2ea",
"author": "B K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwb_g-4cxjKbO7iZeid8tbJudwmzWDX6xENoCgFkghc4kNRnz1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service at this location very caring and helpful!!! Great for long term storage without the worry!",
"date": "2025-04-23T19:58:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with great customer service and a worry-free long-term storage experience at our location. Thank you for your feedback!",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ddfd6d65-7102-43f3-a5a3-29b5625e3258",
"author": "Joshua Wentworth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWLAgHrlkBpoJP3MD6mEeosn4SLUe9hjvMUaER0dPXq6I7jSNL-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-23T01:29:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Joshua. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4ed135f-6526-49bb-8b92-865df1abcbe7",
"author": "Nathan William",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOPLit0PnjpYft11_AmSJp2bnW_MSAIJs_z7AEFj8MIDguOOjc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service, extraordinarily clean, very safe atmosphere. Highly recommend!",
"date": "2025-04-21T17:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your excellent experience at Extra Space Storage. Thank you for your feedback.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "3411a8f9-8a78-4aec-a77e-c37546dc7041",
"author": "Amanda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEm0J-JTEAEc-ILPD0-V9z6iQboEK45J7dri4PSyh2jsv84A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am very pleased with the care and attention Kevin gave when listening to what I needed. Answered all questions with direct answers, did not need to consult anyone. Very knowledgeable. I’d like to also acknowledge Ashley from the 2535 Boston Rd. Location for helping me look for the size and accommodations I was looking for, which put me in contact with Kevin. Overall great team.",
"date": "2025-04-16T19:07:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your positive experience with Kevin and the team at Extra Space Storage. We're delighted to hear that Kevin was attentive to your needs, provided direct answers to your questions, and demonstrated his knowledge. We also appreciate your acknowledging Ashley for her assistance in helping you find the right size and accommodations. It's wonderful to know that our team's efforts resulted in a great experience for you. We truly appreciate your kind words about our staff's dedication to customer service.",
"replyDate": "2025-07-10T00:33:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "be4344d6-8de2-42e0-b249-236bc9a12455",
"author": "Danny Cahill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcSHGNqVyiWoQs1TlqN8hbMQ_UFoWVlDC-916QypnwHGrJng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I moved a lot of stuff in there for 4 months during the winter so I didn't have to trip over things trying to get to the snowblower. Wish we actually had more snow days to make it worthwhile but a good overall experience the only thing I wish they had is a better asphalt driveway. They did an excellent job plowing so you can get into your unit a day or two after any snow storms.",
"date": "2025-04-15T18:54:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We appreciate your input about the asphalt driveway and are glad to hear you had a good overall experience with us. Thank you for reaching out.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d619d800-6742-420a-af6d-664c691b3637",
"author": "Marie Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwlalpPFNG6lt2UC2wjJFVydxtzKgmq5xoyGqVkNoTetqrtA0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was very help in finding me the right size storage and answer all the question I needed info for\nHighly Recommended this place",
"date": "2025-04-10T19:25:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Kevin was helpful in finding you the right storage size and answering all your questions. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45c17625-5282-4474-a738-ed10665f4596",
"author": "Carmen Vicente",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP9VtAh254CV0qqgGGJaQbPaekUGz86P2KUJu2QlYHYmaoQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to keep your car in storage in the winter. Secured place.",
"date": "2025-04-01T22:57:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "a409d3be-02d2-415d-9c5f-a549b6f28a40",
"author": "Maria Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsTFzKajnmREHpLKI-92tSbaC73hqMEfiyRv1dgqIspbBbZUT3=s64-c-rp-mo-br100",
"rating": 4,
"text": "I would definitely give this a 5 star.\nI always believe that there's room for improvement. They have amazing customer service and we've been storing there for 7+ years, Wilbraham, Ma. We have three storage spaces & if need more, it's where we'll go. Thank you.",
"date": "2025-03-31T22:35:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you've had a positive experience with us over the years. Thank you for your feedback!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e97b305-d5bc-4a10-af35-96c896a6d453",
"author": "John Ferrara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgcvD30UNNq7W5xA9TDbezJB364pYU5ySJ3R3gZlu5Rd_VuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was friendly and efficient. Answered any questions I had. Showed me the unit I was renting at my request so I knew I would have easy access. Nice transaction.",
"date": "2025-03-31T18:04:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, John Ferrara. We're overjoyed to hear about your positive experience at Extra Space Storage.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "dccd7888-6488-4f72-978b-437a54f25a7e",
"author": "Kenny Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUh_d1EZ1l2aWBdCgVqlwp8sxt5JjlwxWEWlJ5o5-sXuQpqKzo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin and Hope dis great covering what I needed.",
"date": "2025-03-27T15:38:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback. Kevin and Hope are glad to assist you with your needs at Extra Space Storage.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f868c0f7-92c4-43ee-90c1-15fd156068d9",
"author": "Simaris Velez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI812vt9BsdKUXvzyomH_3J7ZsB_AyyzdhRytTp3_ij4wP1gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Thank you Kevin for helping me get my storage unit and being patient while answering ALL my 21 questions lol.",
"date": "2025-03-26T20:11:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your great customer service experience with Kevin at Extra Space Storage. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77603d4e-95fb-4b5c-8c8c-0cbefed9634c",
"author": "Ava Matzouranis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbYL_PKkmckesARTk5FULbBQTqyswGY6gdXDdX_7HuTq9WJFEcuA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So easy to sign up. Was a huge help. Beyond thankful for the incredible team at this facility",
"date": "2025-03-21T17:54:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with our team at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2565878-1e6a-4e0f-b479-67267b0ef52b",
"author": "Jessica Peck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC-3jK2HCjy64tKFIkZJ5zScKy_W-_l-rq1Fu0jwfT_lIYAA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-03-18T15:35:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jessica. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f822122-c1e3-4fa3-98b6-07d742d76ac1",
"author": "Mary Beth Shirzadi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUH7qoJGMXH9BiGe7Sb2GEscePZQ63bCmQC2vavJFxYUTnIAQMYEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Place is easy to get to, clean and secure.\nHas gated entrance so I can go whenever I need to access my unit.",
"date": "2025-03-04T17:43:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear you find our storage facility easy to access, clean, and secure. Thank you for taking the time to share your experience.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "284d7608-2f7b-4e63-9869-72b8f32c0d24",
"author": "Petro M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG4QmLTh8Y9l6f1SClSehUjcta5zyGMMxcFPA6ckoQgXIqJA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Excellent company, very positive experience with them, the only issue was that they were raising the prices constantly without heads-up warning. If it were not for this issue I would definitely give a 5 star rating.",
"date": "2025-02-20T19:11:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We acknowledge your feedback regarding the price increases. Thank you for letting us know.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "77686633-6a21-4b34-b237-7040fdb505c8",
"author": "Allison Arthur",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHUlnlr0Qtbp6RN4FUtEy76QNNj9TjF2abtvivz0ninH5BKT1XPQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Love it . Very clean",
"date": "2025-01-27T22:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you love it and find our storage facility very clean. Thank you for your feedback!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "de0d1b30-97f6-450a-a2a7-0ddd8fe02b81",
"author": "corey brandt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0_IpkThuam_apZz5-dBqmx6vGGLD0skrI8XySxILqhPT9oQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to work with this company. Make sure you are clear on the contract. Rates will go up.",
"date": "2025-01-26T14:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with us. Thank you for your feedback.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "07348c19-9d78-4b82-917b-85567d0beacc",
"author": "Derrin Grimard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlRUMMNawaIMNqS29EiBTs8a9sAqq3_XDVdNuGXbEkxHPlTSk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very pleased with Extra Space… very clean and well kept.. Would use again if needed",
"date": "2025-01-02T21:02:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you found our storage facility clean and well-kept. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7a41f40c-c888-4854-bd62-605ddded00dd",
"author": "Joseph MacKenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxtc9_arLg_ly9NY6jHRtesH3oZdt0g1y1kGAgJIfASSkGddc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phenomenal experience. I had a storage unit in under 30 minutes that was ready to go and exactly what I was looking for. Excellent customer service. I would recommend them to anyone.",
"date": "2025-01-02T19:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear about your phenomenal experience with us. Thank you for sharing!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19f77624-cbb4-47c4-9ebe-47e4887a4de5",
"author": "Nancy Ryan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUeBlxScp0Zye0I8QPYd8COtg59B6p8tKrbMQyaQA9IIamij_Jdng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff very helpful and thorough!",
"date": "2024-12-17T22:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that our staff was very helpful and thorough! Thank you for your feedback.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a680e63e-f95e-4b41-82c6-e34fe36ceea1",
"author": "Darnell Gadson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIHr1dsB0vHWmOyyAeWXJJJl5VLE9HzUyVlk6KI44C-NCGgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-11-29T22:10:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Darnell! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "198e94ab-da44-4e60-a09f-848efea1145a",
"author": "A C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-9i9L6HBw0oAtZFF05He9rTngpNX9kivcBhvBegzOAVvruw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have 2 storage units with Extra space storage at2 different locations and they are a great company. I would highly recommend them to anyone.",
"date": "2024-11-02T22:53:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We're glad to hear you're satisfied with our service.",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f32a981-850e-4ab6-9cc0-b979e0497f83",
"author": "Jay Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5LdeUpC0E5MRhcpMtYTJeXVUnBWoxbetWUDjdVzCywaqqdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "it's a safe and secure storage and they try really hard to keep their customers happy very good customer service",
"date": "2024-11-02T13:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that you find our storage safe and secure. Our team works hard to keep our customers happy. Thank you for your feedback!",
"replyDate": "2025-07-10T00:33:45.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "49cc338e-bbf9-43b8-8edb-b71c5bca9343",
"author": "Jim Liritzis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZ7zpwVrSDX97IK8naNbQiogb8rSmxPx-5W8H5llQViuGxyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-23T16:14:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jim! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b5f7a66-0783-4228-89c5-aaae1a9af490",
"author": "Cheryl O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe-ilyq-Q7pa-ocoWvKBy8l-7dyZMbXlJ_Flqi6KdPn13l7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a storage unit for over a year and had absolutely no issues. The staff, especially Silk, proved to not only be professional, they were also pleasant. My interactions with Silk were excellent. He is an extremely kind person who definitely went above and beyond when assisting me! Thank you so very much!!!",
"date": "2024-10-22T19:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Silk at Extra Space Storage! We are thrilled to hear about the excellent service you received.",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44af961f-fd70-4a71-96e4-4dbebaa7c3d3",
"author": "Skylar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSvhmJ3QCxdm6pGUq0Ougn1uTDnQ8vQsEo_zgp6K3pjg7ohp8N=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-19T15:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Skylar, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0d00df4-2dbb-43da-a5d0-fc470b85ff85",
"author": "Kenny V",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKseOAA1t6aCHI56jyO8BO2-ssa7V9_zuNAG-pVU_hKpwjjqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and great customer service",
"date": "2024-10-02T19:10:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your great experience and customer service. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c59db8d-f08a-4ba8-920f-ac163fe964b3",
"author": "S S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfImvCimDzrrNoNoKhF7fIdFk28ciXcIhmH2zRVDGDg_1Rtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was very easy to set up storage unit and when we wanted to downsize after a few months, was very easy to do so. Would recommend this facility to anyone looking for a clean safe place to store your items.",
"date": "2024-09-27T00:07:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear that setting up and downsizing your storage unit was easy for you. Thank you for recommending our facility!",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "e6d6e471-1de3-4f43-9155-d749e7283049",
"author": "Anthony Zeoli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhP18IusIaBogIDLQAIGf3GFWiJLupfd_jq4wD-ywO8z6c5TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Reserving a second storage unit went smoothly. I had to cancel the new unit three days later, because I didn't purchase the item for storage. That process went smoothly, also",
"date": "2024-08-19T15:08:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your positive feedback on reserving and canceling your storage unit. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a19806fe-b7aa-46b5-85d5-5099d0f2befb",
"author": "Matt Enzor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPCctsyZ9wNIW4XILJxzNiPA6w31krMC0w46p_BAr2c09OLhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kevin was great. Answered all my questions and even understanding about me moving out of the unit. Strongly recommend this company",
"date": "2024-08-15T15:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Kevin was great and answered all your questions. Thank you for your recommendation!",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83d07e21-251a-4a6d-a91c-3234be0dc830",
"author": "TheCar Fleet",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKM6bQSTM2z5ktJ4HWH3Z466T8fmPX7R9FR_ttCif21F3CWwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, highly recommended.",
"date": "2024-08-15T14:34:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you had a great experience with our service. Thank you for the recommendation!",
"replyDate": "2025-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27f472bb-ee53-49dd-a96b-ec44bf5e3ac5",
"author": "Peter St. Jacques",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocION6yI15cgl_C4zhS7KO3dBQaHQspwEWLLtzYidYmGXbL-HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Spencer was very helpful. He showed me all my options for size and features and was very patient with all my questions. Units were very clean, and I rented from him right then and there. Overall a great storage space rental experience.",
"date": "2024-07-08T20:51:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Spencer at our Extra Space Storage location. Thank you for choosing us for your storage needs!",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b78ff964-fdf2-4ea0-8928-27333d2c82b2",
"author": "Adrienne Weir",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgQ0uuDL8z0vHx9wHfsQBY4nZbhQFZzpgDqvKmvHoPeO07iI6UzA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Wonderful staff!",
"date": "2024-06-07T22:47:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Adrienne! We deeply respect your kind words about our staff.",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8224da91-6eba-457e-aef8-cc6cfbfb0b51",
"author": "Amarilis Pereira",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXafCIX-4HQ2NARFxOPPTPYE6Q6MprR-Sbp3aHpdlOYLN_M_g56Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-13T14:38:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Amarilis! Please stop by our office or call us at (413) 372-8766 if you have any questions. ",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53a26cb5-b5ac-4082-a4b9-b9060599116f",
"author": "Anna Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEiYXDr9d4E1fyahqwdHEoyxmjz-UIReTJEblMOuEi-9kNFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to rent a storage unit, as well as transfer to a new one. All aspects from beginning to end of rental were easily navigated.",
"date": "2024-04-23T17:35:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anna! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (413) 372-8766 or stop by the facility! ",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ab3fa6d-572d-4876-b17e-7d32ad2d01a4",
"author": "Marxan Pescetta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWETTDeEdOAaMNtw6BdWvBgVJQgNcuwm25REFVaJFM7E47l-QI=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have stored my Mustang with Extra Space for two years and it has been a good experience. The facility is clean, lighting is good. The part that was hard was, it was a little tight getting into the storage unit with a car, if you are given a unit in the middle. I am glad the mustang is a small car! Also, they give you a lock, that you pay $20 for, witch is great if you need one. I now have two. When I tired to drop it off in the office on site, there is never anyone there to give the lock back and get your $20 back! A little frustrating.",
"date": "2024-04-11T14:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Marxan! We are thrilled to hear your experience has been good. We pride ourselves on keeping our storage facility clean and well lit and are thrilled to hear your experience reflects that! If you need anything, do not hesitate to reach out to 888-storage. ",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "9fabe8db-1d1d-4429-9c42-171093d98ece",
"author": "Craig Savoie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITnr5flc4EGtwtPeVPJN9ksVroj3PLxq3vWLMyQJvo5ejn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Smooth and easy....",
"date": "2024-03-08T21:55:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Craig! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad8a217a-f486-4d1c-bd2a-4f30288c3b71",
"author": "IVAN Deplorable",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxCVQfj0aqFUqcyxmLui5JRaj5Tcus2xVii2XGfkXXDG334Swy=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Management is Awesome!\nFacility is very clean!\nShort term storage is Ideal here\nLong term storage not the best as the prices are not fixed and fluctuates a lot after 3 months of storage\nBut management is easy to work with at this facility",
"date": "2024-03-06T15:43:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ivan. We know our customers value clean facilities and helpful staff so we do our best to provide that! Our team is here to serve you, so give us a call at (413) 372-8766 if you need any future assistance.
",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "934dd7f4-976b-4c50-94c9-d8849a55bb87",
"author": "Candy LaRiviere",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvOPJdD2lHJrqLIIGCBJVEp7d0K9bBYM0hDfRdCUuXjr2Lb6QIrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage unit was large, clean and easy to access. No complaints.",
"date": "2024-03-05T21:22:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Candy! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:33:49.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "76466889-2f97-4f2f-9738-f43a6fdfdce7",
"author": "Ruth Boden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcIn9qOtuuK8gWmWShAvQ1E0ZVkheni5K-Qx9PIk1N9Lud-51q7A=s64-c-rp-mo-br100",
"rating": 4,
"text": "Easy access and great hours. However was very disappointed that in the 13 months I rented they increased the monthly rent twice.",
"date": "2024-03-05T20:39:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ruth, your kind words are appreciated! We make it a priority to provide accessible facilities and are so glad to hear your experience reflects that. We appreciate your feedback regarding our rates. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4e419873-2b22-4e9f-b6f3-b7ac3185cdba",
"author": "Prez Cope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaSBTVYL1UgVqiHS6FRBramLXAqve0AfFt-y0TmtGNtT09=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service",
"date": "2024-02-25T17:04:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Prez! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e83e6a3d-7854-4285-974b-30bc296b5a6a",
"author": "Edward Burgess",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBU8Px8NDscaRulbwBpz9ZW-o7z1U5BNQsMdUQehK3QEafkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean spaces, great people, no hassles! I would rent from ExtraSpace again.",
"date": "2024-02-12T17:25:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Edward, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "aba2c0c7-e3ce-4c39-a129-6365505968bc",
"author": "Robert Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeXNuXAZGXfMkKl7PLQO1utUtk03PfylOXNWEOYcavjIeVvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good experience, quick and easy! Clean units, and great upfront service. 👍 Thanks",
"date": "2023-11-19T19:21:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (413) 372-8766 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "30a7e2d1-31c4-443c-98ce-0f0528f4c0f5",
"author": "Renee St.Jacques",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLysVU5WQ6RLToqCU8qh5IxEfDDY-bLDOb4pq4aPmiAB-QcRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-18T21:43:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Renee! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b82f2c6a-3313-4c3a-b6a0-8df8aef98667",
"author": "Leslie Keller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnCOR2gBlXnsrZQA6t14nVZvKb5NRv5cBtD1s38XUiLYxqRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-17T22:08:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Leslie! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5218a945-1e53-473a-ac47-08a3714697a7",
"author": "Hannah Tsutsumi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH-hq5FSHSzEPKqLy9IWa10KRpqLgzTvz9gpElcMfYo53PqM3tvg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "10/10 Charles gave us a great tour of facilities! Found the perfect storage container",
"date": "2023-11-14T19:06:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Hannah! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs. We're thrilled to hear Charles was able to provide that for you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d095e0f7-0136-43df-8164-2eb1ce9cc326",
"author": "AGUADILLA LOVE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqnfuToB6pVd24bjAI774Jx990moRFasfc0dwIMVIJazEU38jV=s64-c-rp-mo-br100",
"rating": 5,
"text": "REALLY GOOD SERVICE AND GOOD PRICES",
"date": "2023-11-11T17:05:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aguadilla, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (413) 372-8766 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5960cc0d-2dc6-4d52-83aa-3a2644d770db",
"author": "Charlie Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI06HQ9vHtjg1hHEyvvoNoAUrIQ9bVdX2awkFCNOWrPEpaD7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service",
"date": "2023-10-20T16:58:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Charlie! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d7282a7-c484-4168-894c-f464d03ab9aa",
"author": "Yahaira Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVaM8m7FLbWmHto2uA2SnQ2ODhg0KlLDfBQGEcnvmBcLLvh6bA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good customer service, very clean and space full storages. We had a very good service with Charles. Very happy! 😊",
"date": "2023-10-03T18:18:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yahaira, thanks so much for your review! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4e6b450e-55df-4fde-925c-9af8cb80db4a",
"author": "Nay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBUkx-UzyzXwz39hzXD_jwBNV1UPV8PBmI7JdFjOTkBTWTI6cGnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful great experience",
"date": "2023-08-31T16:08:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nay! It's wonderful to hear you had a positive experience with us and that our team was helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (413) 372-8766 if anything comes up!",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8867dfdd-ad86-4908-a1d0-88e34bff68a8",
"author": "Sara Kidd",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkbEsufqzl4eRMOKp1oGSStzUURjUY4HYdSc4ejLd1WyOl=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-08-23T01:45:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Sara! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (413) 372-8766 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:34:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc348519-7d39-48cf-be0d-dc56a314f678",
"author": "Sierra Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUd9Xw0rdUYCfQxZQFUtfsJaTsrMvvLBbNFe05uJU2sdGFkRNgNDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve rented here for at least six years I had two separate units. I upgraded to a larger unit. While this storage facility has been acquired twice, any and everyone who’s worked here that I’ve dealt with has been extremely courteous and sweet and if I ever have any storage needs again I would definitely look towards extra space storage.",
"date": "2023-06-10T03:26:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sierra! It's wonderful to hear you had a positive experience renting with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (413) 372-8766 if anything comes up!",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "576d609f-2ba4-49a5-94f1-fdf7b1926c1f",
"author": "Shelly Gore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoKA6iu0nyln_LijVULlPcLVvSfgrzgXpb_VuqtLclq-jt_H_z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff, 24/7 gated key pad entry, clean units with wide entries. Highly recommended company for all your storage needs.",
"date": "2023-06-05T10:32:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shelly, thank you for taking the time to share your experience with us. We know that our customers value clean units and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2023-07-10T00:34:05.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3969764f-2473-4832-8509-091729c00356",
"author": "Minerva Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFLF2--pG6df6tnu7hjHg2CQvje0eWuRodAAfa7czNnxZ-rab7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent online registration..good promotion.. private place ...I already used twice.. very clean",
"date": "2023-05-30T00:48:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so excited to have you back at Extra Space Storage, Minerva. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything. ",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "dcd3cbf6-2cbe-4654-8bf2-6a4062bfba62",
"author": "Suzanne Croteau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJP_fGy_-eekSPNW8e50P1w6Pgddvs_BxAriG-g8-ETU4PGmA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Everything was good reserving it online except being forced to buy a lock through the extra space storage. There was no option not to now I have two locks",
"date": "2023-05-24T17:52:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Suzanne! We're happy we were able to provide a smooth online rental experience. We would love to help with returning the lock. Will you please call us at 888-storage?",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "aab2b09d-ba32-4fd8-b0f4-1e368f220e2b",
"author": "Matthew S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlpJHXl97p-Q09Ld2B3kwBiy6f-Xf4O6KvTLwB7PGP1Hmacw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-22T16:06:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "M, thank you so much for the great rating! Stop by our office or give us a call at (413) 372-8766 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be7ff1da-d4bf-4cf9-a7e8-b085b7818bd1",
"author": "Michael Houle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0CdlxDpO0vYrl5rkkcrOHTr6G0cJs8i6IkRlE8eKGqfEgJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff, great prices, worth storage better then life storage in public storage",
"date": "2023-05-19T20:32:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (413) 372-8766 or stop by the facility! ",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4e8a031a-eb61-485f-8b44-267bc5ccb69d",
"author": "Jahnny Otero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTv5R5ZmytCMqGcCVtzL5_-yVV5OitR4ppxylcAwaa2FbikSQAVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The best, if in the future I need a storage I call them again. I want to share this, my husband called the moving company to set a day to pickup our stuff,they miss understand my husband about the date so they when yesterday and pickup everything. They notice my storage unit was open and they call me and sent a text message asking if was me.I dont even know that the moving company was there getting my stuff.. Thanks to them now I know my stuff are in the way to florida.. They are very responsible and professionals.",
"date": "2023-05-06T16:59:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jahnny. We're glad our team has been professional and responsible to work with! Our team is here to serve you, so give us a call at (413) 372-8766 if you need any future assistance.
",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bddeee75-852e-4f27-8910-be4cc3ebfbee",
"author": "Michael Grieshaber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIR7LkUAqg3LhMHLvsarhXmuK07ZBHf-IQOy1mclzNdarjO35Mcw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have had a unit at this facility for work for two years before moving to another extra space facility closer to my residents. The staff were always prompt in alerting me to any deliveries and dropping them off inside my facility, saving me from having to run out and to it myself. The two gates made for quick entrances and exits to and from the facility instead of having to wait for one large gate as it is in some other facilities. Snow was always promptly removed and the facility was kept clean. I do wish the lights in the climate controlled storage gave a little more time on the timer before they shut off though.",
"date": "2023-04-28T15:51:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! We're glad Silk, is very professional and courteous. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e20ae3c4-30a8-4c80-85f9-ca4f7b0b2f02",
"author": "Donna Leto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGUizJ5MDg_UaMxvmkkd-Aq5ek4ZEjB2T6IKXjFn5HsZ_fQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-22T17:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Donna! We are so happy you had a great experience. If you ever need anything feel free to call us at (413) 372-8766.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2cc116df-5e40-49b2-aba8-c6cc6e191a21",
"author": "Maria Maldonado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwwIqU_uYuH9G6chLTkBYtY8vnvaDeRN5i8PRVPWgoTQt3IncT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-20T16:12:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Maria! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "553c1be4-b037-4e68-97fa-4583a6c14109",
"author": "Lisa Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCN8OeqhAaGMIshqWBnOmt4FQ_st3YWVy7tM7rU6DnUaDeZ1cXUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store! Very large unit, staff was more than professional and accommodating to billing and service. Will use again in future if storage is needed- THANK YOU!!!",
"date": "2023-04-20T14:00:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Lisa! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We look forward to working with you again in the future. Give us a call at 888-storage anytime.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5563268e-0015-43f7-ab05-00e8f7eb5c35",
"author": "Wendy Newton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2g5fFclfqKiuztB9bAloDwM7lE2OkNdXUnoFOZAYEhTLVhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-10T02:38:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Wendy. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8755048-5969-4ced-8b0c-a0d85361a4a3",
"author": "Anabela Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1e-qr1mYyWGh4l1Z4ZyA6FARS7OUd5HRcOZmXknhAG60mMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and helpful staff. Downgraded from 2 units to 1 with no problems",
"date": "2023-03-11T02:58:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Anabela! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (413) 372-8766 if you need anything.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ce62523a-96a9-4ebd-99a6-1c4ee5c991c2",
"author": "Kevin Salmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXW-fj87Nzs-peMuG0o1ql6UJlBH9Na4mfu_wi3Tw7nEYuHXUhLEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-10T20:48:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kevin! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5dc5789-2954-48d5-82b8-d69a0ede1f50",
"author": "Eric Marchacos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLx1DX-XwIhmlirHuyxq_j2v4aR14_AOGxa_iBb1A1_XWSEuQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-02-10T20:34:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric, thanks for leaving a rating! We're grateful to have you as a customer. ",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "249ce760-32ba-4a7f-ba30-e283358c2656",
"author": "Marxan E. Pescetta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk3d5eNT4hU7_ZJsKhg39qkyMLpUYzij7e7jJ1aL8iq0-YRIM=s64-c-rp-mo-br100",
"rating": 4,
"text": "Place is very close to my home, clean easy to access. I have had no issues with getting in and out of my storage facility. I was a little disappointed on the $68 increase. But, like everything else in the world prices go up. You should make a change on your website. It looks like your old prices are still there though.",
"date": "2023-02-01T20:29:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marxan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "3aacac4c-d67d-4282-8cf8-ea36491465b3",
"author": "Kay Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeL8A_FPhC-JMFNLAiuPdxvNWCs_ubGjTUAlrTrv3Ts-8h89gAQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean facility with a kind staff..this is definitely a good spot to store your belongings.",
"date": "2023-01-30T14:45:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kayleigh, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0d1331ab-4202-4ebc-b8da-229b72474416",
"author": "Cheryl Osbourne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1QAI2RXsXdq6bGUXKYbz0m7P7Z2iVxAlmuUZCDhx7MHL0RjJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Leslie who work at Extra Space Storage was\ngood experience. She explained to me all that I needed to kw before I rented..I'll go back there in the future.",
"date": "2023-01-18T16:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cheryl. We're thrilled you had a positive experience with Leslie at Extra Space Storage. We hope to work with you again if you need storage in the future, and are always here to help at 888-storage!",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b3270ac-7a39-4f76-950c-92d363bc432d",
"author": "Michael & Anne-Marie Conrad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-WLLU6wbRWyaCwj6XFolZRIuGsnCArJzpUJVR0ESiwY-DzsTF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving in went smoothly back in July. Indoor 10x10 unit was clean ready. Staff was very helpful every time I needed help or had questions. I spoke to or needed their help about 7 time over the six months I was there. I am very pleased with the experience and will use them again I’d the need arises. I recommend Extraspace to anyone needed some extra storage space",
"date": "2023-01-12T22:15:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "af6a3602-eeca-4ff6-b4ba-28738df7df1f",
"author": "ADILSON COSTA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwFfzmiNQBBkOji1ISEtqT6Zgo2PzvCsl50xG9HcPh5LcmUC4qKw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great",
"date": "2023-01-09T08:24:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "6b965efa-c96c-47c1-a2f5-57a2abad4a01",
"author": "Juan Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv_w1rqqv6ulK3GHKxut5nN5IBkVGul5YPtFdfq7btw3fZBO4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-23T16:51:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Juan, thank you so much for the great rating! Stop by our office or give us a call at (413) 372-8766 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:34:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ae4da00-61b6-4274-bf0c-19ec4787d2ce",
"author": "Ashley Chartier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgFDbTW1MR0yMiWjMK6zGLb_Vlfi68dySu1NEqpCSCa1DJtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Be grateful for all the small things and I’m truly grateful for your service and a clean and professional place. We’re you know they are always watching makes me feel at ease.",
"date": "2022-11-03T00:55:35.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8d7e1af7-4d7f-4a0e-a48d-df46954f4537",
"author": "bertrand bickel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGVQJTLk9b2nx6-zJEwdbbL7RnHgh-sdBJHs4L-0Wob84-fA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Nice, clean facility, secure, friendly knowledgeable staff",
"date": "2022-10-21T19:04:41.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "92a76d36-b6dc-4ef7-baf6-da008b51b9eb",
"author": "Lori Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8E7r9Cg1go4OwHiKQJddFpJREdBB8P-3QgWcZt2zmtddSbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very clean and very bright",
"date": "2022-09-10T22:05:47.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "ac9ef6bb-0495-40af-ae9f-519e36388d89",
"author": "Braidy Zavisza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZVSpT06D-nM2pfcIpPofY_itSY6m3O6AHWvx_z_-6FHAM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-25T22:03:31.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "edbfd205-f4d8-4b7c-adb2-642433443c48",
"author": "David Goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpb0vcOU-tdG0QvONr-X9HbvdKDq3m3OfA0UD-0t45dFiweQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "the facility's are first rate, clean, tight, dry. well secured. easy access.",
"date": "2022-07-24T17:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "083831ab-5788-4fb9-a616-b1dbae4a2ccc",
"author": "David Rowe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB18NL5nYy9UukRruipMbMR0cF6u6OZkqKX4vzEsdLhRCNJR68=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-05-29T14:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b04c12cb-2bc5-40c2-a8c2-bc0e42336e4a",
"author": "Jessica Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2BSgKemw9IqAqTxtjxdodWagEHmIZ0Cnj7QaEwRfgGlwOYIo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-11T00:04:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "c28037f6-640f-4f03-b147-44eff2ba0026",
"author": "Garfield Petgrave",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1rJHsmc5nV54mVEHgE-yfj-PU5qeYkjkjP0e07st0bGzl1A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-06T18:27:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fc5d1444-7758-4a26-b70f-032f5f313585",
"author": "Peter Joandes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXRSA94C0y27C1i5aT1Ri7z9cG3xruQPmZXN3i0m_itTykZybzF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-10T21:39:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "99e98ed1-b991-4d22-9354-16554e646fa0",
"author": "Mark Freniere",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3CFca7Tc8oDwJc1pBK1Tmjdau3C89MLDfkhyekqbxl9OnEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-25T21:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "e0c51981-a867-4477-9a3b-1c039d060b46",
"author": "Luis Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXsrwmTXObrFcUKa_w05ZTYUkusoBwvmSNt8DBSU9ca4Txw-Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-12-22T21:27:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "789f0e11-7465-4b19-bd3f-55dbce698d00",
"author": "Ryan Diederich",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7cuGPZBDkJs7IbfCV8diWkVYqcpKzHFzUwoEhbx8heqvb6eUm4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful setting up my rental over the phone. Unit was clean instructions were clear",
"date": "2021-12-16T23:05:48.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4bc14953-3b01-494d-80b0-ba7106010678",
"author": "Peter Zalcmanis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjIXkb9CaK_BZk8Mih7tf2-dNy1BlHf9Td41QNOjbzavYhvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ben is great and clean property",
"date": "2021-12-04T17:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "e99b4c4a-fa84-43ee-8f1d-d1be34bcaa18",
"author": "Lorraine Hedger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj1BHeoRrL-Vt-vV1Q00mfkTIigmPm906RPTwuQSeQ5j_tyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-04T15:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "ea469afc-7df5-4572-b666-37b6abf7c6b8",
"author": "Ricardo Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7cSQ6Tkeup53pKyQLs6bx39oM1_ZrqYAcHuW_ugI7GCKt7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-02T19:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bd2af79b-b122-407d-8a67-1af89e8dd548",
"author": "Darlene Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILEue0e87aZkY5ZYjhkEWoBsRiYXZI9hQuFSiwFmlJJNDRPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place",
"date": "2021-12-02T18:32:08.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "56e9a331-63d9-471e-a797-e290b360a3e5",
"author": "Haydee Lugo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtTGNDCdi2rxEbp8H5t3HgmuTDTcf2cGOhtl4tPUYHlHjuXOU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been here for years love it",
"date": "2021-12-02T15:25:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "caab8e4d-d8f0-4919-a13f-f0b5ca1f1065",
"author": "elin duffy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4hpfconEvNzyr8ep3pZjTDk2EXM1VSqDmtx93b20_pbnPk8Cf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I can only rate the bathrooms as being really clean except when travellers are trashing it. But we are in a hurry, I know! Pls thank the people that try their best to keep them clean... it's a nice thing.",
"date": "2021-10-19T02:09:09.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "977301ea-f5a6-4cde-8e3b-d6101fce4c25",
"author": "Ana Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt0tas5peH50pOTM9accoB2-oEcinickCSWI173p7R4qWAgw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very good and clean, secured",
"date": "2021-10-05T02:28:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "0f443433-f6a9-4917-8d2b-568060c9fe8f",
"author": "John Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFV7K8WtzmDpdU96y0S_SzEM4TBwrxjTzqOG6lA6i90cxLbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Safe clean secure. Everything you are looking for in storage.",
"date": "2021-09-12T15:02:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are so happy to hear you had a positive experience with our team & are pleased with the condition of our facility. We take great pride in providing an excellent tenant experience. Thanks for taking the time to leave us this review!",
"replyDate": "2022-07-10T00:34:42.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
}
]
}