{
"summary": {
"average": 4.9,
"total": 339,
"distribution": {
"1": 3,
"2": 0,
"3": 0,
"4": 8,
"5": 328
}
},
"reviews": [
{
"id": "987b458e-4a95-403e-84ba-8d3dd30b2018",
"author": "Christian Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIH1KOeLdzwR_gn5ta3SrGfQXJHSD_oiZo8LUZ9HsaYgDadMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-29T11:23:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Christian! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-07-01T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e022edaa-2b71-4bcd-a283-989c0c753f55",
"author": "Susan Govedare",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQVGkObFhqumzDDw7KFdyo8w0FGUvWS2q6LXg_jhANj-jvng=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have found the personnel professional, friendly and accommodating. I would recommend this business to friends and family.",
"date": "2026-06-23T15:45:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're glad our personnel were professional, friendly, and accommodating. We appreciate your recommendation, Susan!",
"replyDate": "2026-06-24T20:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e10a574f-0916-44e6-bd5b-0c49bb304aa9",
"author": "Jorge Echevarria",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9uFQgKKpBjvqH_Fl5H-RC6DBIcb_DcDQkGYjA-Gx2Ugv37Bpw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I always see Laura doing rounds, picking up trash and making sure everything is as it should be.\nKeeping it clean, safe and with a smile on their face!",
"date": "2026-05-18T23:06:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated, Jorge! Laura's dedication to cleanliness and safety makes our facility welcoming for everyone.",
"replyDate": "2026-06-08T20:47:18.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "e065e69d-fa15-411c-89e4-4e66f7e28b7c",
"author": "Reginald Clement",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVFfFo6NeRyjoBcAcS9b0X5M3MjlkAR-3Cz22u5V3QSHjKL5caqA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility!! Laura is the best!!!",
"date": "2026-04-27T18:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Reginald, we are utterly delighted to hear you love our facility! Laura truly is amazing and we'll share your kind words with her.",
"replyDate": "2026-05-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41566b1a-f3e2-42e4-8ff7-827c5409f224",
"author": "Victor Moreau",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRNUj_uUHRdBTBSPKo2Pz3ucLe6JHpmkDDGbsoB2ncYVbnApQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Forgot to include in my other post. Laura is fantastic too. She helped me out tremendously. Big shoutout to her!",
"date": "2026-02-28T18:08:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the shoutout! We're thrilled Laura provided tremendous help. Your positive feedback means everything to us.",
"replyDate": "2026-03-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ecf94ba-d0dc-4e99-a8ad-7fd43bd78f72",
"author": "Foxy senpai Roeske",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJKqggJmiDsim0bdqnwODa0SAa5yQINuT-bS2dVNN0kgkod9I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-23T20:02:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Foxy! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-02-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14f7b2a4-0fd3-4c53-b43e-b87dd9e3026a",
"author": "K V",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJ1_Yy3482SgNuQBPAuC5xP9ibE33-3DCV4BvhsCuATMxP7w9B=s64-c-rp-mo-br100",
"rating": 5,
"text": "EXCELENT! VERY COURTEOUS, HELPFULL AND PROFESSIONAL. HIGHLY RECOMMEND. THANK YOU AGAIN!",
"date": "2026-01-05T19:16:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your excellent experience! Thank you for recommending our professional team.",
"replyDate": "2026-01-08T20:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "29eafe2d-1972-42d8-93c3-683f6014fe23",
"author": "Michael T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLB0auizkBLOEXMQusY-HJhGPlf8mjvcZWrR4zoLKtMZrPLXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura has the best customer service. She’s friendly, professional, and always helpful.",
"date": "2026-01-03T23:47:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Laura provided excellent customer service. Her friendly and professional approach makes all the difference.",
"replyDate": "2026-01-08T20:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5cacbf98-4778-441d-8ae3-fff346419819",
"author": "William Boyd",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqYtHL-5dbI4mYLzuw4254YoKHukLAS-Z0tw7iqvqdKSOW4Wnwmw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ms. Laura is the bomb not only did she show 1 unit but multiples to get the most out of the space. Ok lets face it more bang for my bucks.I would recommend this place any day.\nThank you Ms. Laura",
"date": "2025-12-23T11:43:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, William! We appreciate your recommendation and are glad that Ms. Laura could assist you in finding the perfect storage unit.",
"replyDate": "2025-07-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1b201e0-a5a2-4e95-80b7-0494a9f91fc3",
"author": "Stan Ley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLL_gZk0zOMQHk_-cnld77nq0jJ4BB9CF-2aqld-f8vyfCbnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-29T21:12:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Stan! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-12-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac07cdbf-1830-4b1a-8173-3ebdb2693f6c",
"author": "Penny Endicott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZNDQep5mIfPgP18nSwjzWvYkJASvqwPLu9hORxmgp7LVkTU4c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura and her staff are always so polite and helpful! They answer the phone promptly and always provide excellent customer service!\n- Matt Ragan",
"date": "2025-11-08T19:57:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! Laura and her team work hard to provide excellent service. We're glad they're helpful and responsive!",
"replyDate": "2025-12-08T20:47:18.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43b3d468-4228-4514-8028-8df31ca717ae",
"author": "JAMES NOLETTE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFq49BR8-9L0xum7xPG-lXurW1BfLn7-o0CIVxc55abl6hqow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage was my provider for five years. During that time I moved units twice, adjusted storage size and updated my payment plans. The staff was helpful, friendly and professional with each change. My things remained safe, dry and climate controlled as promised. I highly recommend them.",
"date": "2025-11-05T15:45:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, James! Five years of trust means everything to us, and we're truly grateful for your loyalty. We're so glad our team was able to provide you with helpful, friendly, and professional service throughout all of your changes - from moving units twice to adjusting your storage size and updating your payment plans. It's wonderful to hear that your belongings remained safe, dry, and climate controlled as promised during your entire time with us. Your recommendation means so much to us, and we appreciate you taking the time to share your positive experience with Extra Space Storage.",
"replyDate": "2025-11-08T20:47:18.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ee8e5bc6-14ce-4ade-8e2b-a514f266faf8",
"author": "David Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjZTSw6VDR-VwlUEjlm6C-vMTR4BDLpI84hZlofeUBTEQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage is excellent I wouldn't go any other place except them. Especially Laura who works on site she is absolutely amazing to work with I've been with them for a couple years now and Laura goes out her way on her job. Every time that I'm there she's always on the grounds cleaning checking things out and she is always very helpful and responsive anytime that I need her Go see her she would definitely take care of you. I love being a customer at extra space storage and working with Laura thanks again guys.",
"date": "2025-11-04T17:46:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your kind words about Laura and our facility. We're thrilled you've had such a positive experience with us over the past couple of years. It's wonderful to hear how Laura goes out of her way in her job and that you've noticed her dedication to keeping the grounds clean and well-maintained. We're so pleased that she's been helpful and responsive whenever you've needed assistance. Laura truly is amazing to work with, and we're grateful to have team members like her who make such a positive impact on our customers' experience. We appreciate your loyalty as a customer at Extra Space Storage and thank you for taking the time to recognize Laura's outstanding service.",
"replyDate": "2025-11-08T20:47:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "48b490b6-b5df-4370-b923-63a0fd5ca9d0",
"author": "Tom Ware",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbb_XAjcRNGmToh9L4Qn7XamUCRj4K_tumZI5uIibaJ36YG05P=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-23T18:10:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tom, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-11-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3381b39-a96a-4f36-90ad-127fd9986c1b",
"author": "william delgado",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9qa7y5WkSQQBGASOMx28TIKLpZathOON5ZqVL5ExX4E0IrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best place for storage anywhere around!!\nGreat prices, Very Clean, Professional Staff.\nIf you need anything ask for Laura she's the best hands down!!!",
"date": "2025-09-30T20:28:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share! Thrilled you love our clean facility, great prices, and professional staff. Laura rocks!",
"replyDate": "2025-10-08T20:47:18.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "ad4b90e1-d692-4ba5-87af-282a6c54609f",
"author": "Billy Ray Vallar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpO3NAc1IoB1gxhkKflF7N0jfOfKvf50S51wED9mdBEDYzBbMu=s64-c-rp-mo-br100",
"rating": 5,
"text": "This storage (Extra Space Storage) is absolutely nice, clean, and friendly staff.",
"date": "2025-09-30T19:38:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you found our storage nice, clean, and our staff friendly!",
"replyDate": "2025-10-08T20:47:18.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b33b419a-e850-4d25-b9d0-e7dfe8746d2b",
"author": "Sarah Gilbert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXf4KilzGrRRxkRS12h_hGtS8vPRMfEekQvi3s3OnOufUHhvTgq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-29T18:09:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Sarah! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2025-10-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "feb4ff41-0dc7-467b-9bc0-236694ff7444",
"author": "lauren hull",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeRx6bMHByPV6RkZd4Q0cOwr2hLsrgdGGmsA_W_rhPWZAYaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-29T16:18:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Lauren! We're happy we could meet your self-storage needs.",
"replyDate": "2025-10-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f0d176a-4c53-44f5-a924-c23feb8bcc15",
"author": "SteelerfanMatt T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-vYbCXPgZvgrnPY-iIrIC6BrSrBsij7XIZOhp9xktjh0kQHuS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura made this process easy",
"date": "2025-08-13T16:28:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! So glad Laura made the process easy for you.",
"replyDate": "2025-09-08T20:47:18.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c470e5c9-7459-4d24-8761-dd34583a129f",
"author": "Will Pegram",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbX1_EP9yfXwAhhKHFZ-0yIlJFIhKBG0T_NZfM90EexCfRsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-08T20:01:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Will. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-08-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bd5450f-41a4-4bd5-b4fa-dc6333beda09",
"author": "Damani Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCQQwdnrosB6agGFbqnJwCMdmE5whmJCGGOFyW0RtxW0eRMb5B3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laura was awesome!",
"date": "2025-08-01T00:33:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Damani! We're glad Laura was awesome!",
"replyDate": "2025-08-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce58194b-36cb-4e52-a3d4-677308de73f2",
"author": "Lauren Hull",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRCxw0b3OmLrn7KXPUL6mzr9gubflM_W4tvxJNtPJ8mJcGzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place and staff. Laura was very helpful with everything",
"date": "2025-07-31T19:31:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that you had a nice experience at Extra Space Storage. Laura will be pleased to know she was helpful with everything.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48269345-e90f-412f-81ba-147e91034851",
"author": "Liliane Ernst",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUytGj1YcL31el5hRtQ4SJV63V6b93BBtfgMquQJgAM_CwxfFnt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura is great!",
"date": "2025-07-31T17:21:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Laura is great! Thank you for your positive feedback.",
"replyDate": "2025-08-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36edeb55-135c-447b-8164-6a921fec0686",
"author": "Robert Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgtLu0AnRBObstFZgZ6m0Sg-qCvan6QH859_VnjVphgRt0Wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was having an issue with my unit door and the woman working there, Laura, was very helpful!",
"date": "2025-07-31T16:42:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Robert. Thank you for sharing your experience with Laura at Extra Space Storage.",
"replyDate": "2025-08-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3554f4ad-21f4-44e8-9a20-1e0865513dcf",
"author": "L. Russell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHR6PnSqtPAQmQcwf8n620CcqugJ6AP5DRO1tFpVfs5vC-UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura is excellent! She made the rent-a-storage-space experience as great as it could be.",
"date": "2025-07-31T16:01:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Laura at Extra Space Storage. We appreciate your feedback.",
"replyDate": "2025-08-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af43cf49-4397-4f43-bf21-44f42d440d43",
"author": "Chad Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt9gY6SGToYbhyS3RxdyWUROzRULmq4ntzL3AxwrZqovtHww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura is amazing! Made the whole process fun and easy. Great personality and very knowledgeable. Wish I could give 10 stars just because of her.",
"date": "2025-07-21T13:52:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Chad. We are glad to hear that Christian made your experience enjoyable and easy.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "59cbf1ab-d449-4a39-847d-6d4f47a5db3c",
"author": "Danis Gibatdinov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7-IyE45pQBICXC6Sz6d-CoUjFsUXXTx-wQUSI9vP218E9-Cc=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love extra space storages , used them for business! Highly recommended",
"date": "2025-07-13T16:18:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you love Extra Space Storage for your business needs! Thanks for the recommendation.",
"replyDate": "2025-08-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a328f5a-d617-4160-b27b-5acf61816fe0",
"author": "Derek Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5UKR8_nUlJ6-9jIG3ke5YcM2NdoOBOl0FiTyAff0vQpnbzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store and Laura is great to deal with and always willing to help if she is able....Thanks",
"date": "2025-05-22T17:28:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Derek! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:19.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "911e509c-2152-418e-a1fa-8a752901de07",
"author": "Fredrick Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIytdJlxsHgYOoHa1cC4dbc2u_4XGF86z6OEVYjlew6w6iDEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-18T18:15:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Fredrick! Your feedback means a lot to our team.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "792ca037-f25f-4bad-bb64-e9bf4a17f022",
"author": "David Torres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI78cB39Hp2kOclCDrkZx1s1Q7rNm0HIL3Kmp7QpRL6WMs7dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jermaine was wonderful ! Very friendly And excellent customer service !",
"date": "2025-05-17T14:48:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. Jermaine's excellent customer service is truly appreciated.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2c8201e8-9acd-419e-b00c-0f56924f9abb",
"author": "Dillon Mills",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnXF60zB13b15A8DdXp2dMTjezM6a9UO6B8YuKVJ8i-5J7ETI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and courteous assistance! Helped resolve corporate billing issue in seconds!!!",
"date": "2025-05-03T01:02:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated, Dillon! We're ecstatic to hear that our team provided friendly and courteous assistance to resolve your billing issue. Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ab49bcd5-d170-4235-a533-84a51a89a464",
"author": "AuraBlue Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVX2s7FylnHMqZ6tw85geUvEPeYIUh65V7f1O-dE5denLZ1T1GY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Laura was amazing and super helpful!",
"date": "2025-05-02T20:36:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're pleased to hear about your great experience with Laura at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bbba2239-edde-4f38-a2e9-4ff6962c3b54",
"author": "R K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIofAygYa_2L7SUku63WTY0Zh5PLH6qRJVy1M1jDiUuAc61g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic people, great service.",
"date": "2025-04-21T14:17:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a fantastic experience with us. Thank you for your kind words!",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07336436-7fc9-4532-97e1-7060219ed247",
"author": "Ronald Brewer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHrYzbNHK-exTCzSz9k6HbNI58bu80xg10GWEtXzqyYun3Og=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great lady to work with !",
"date": "2025-03-11T20:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ronald! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "616406e8-c580-4194-94ef-ac960ff1a0fd",
"author": "Virginia lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhVLA7IcewqcjbdgmKIpc4h2g0QGwu3jB1SFNirp2nhk2kGu8W=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-13T20:58:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Daisy! We're happy we could meet your self-storage needs.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec985927-a213-48a7-b35c-2bcc19748504",
"author": "Willie Guerrero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV4aS25wRpIyVI9tpcEL7uGv-nqaOS4JXN8_XGbgyHaccvSTyM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-16T20:20:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Willie! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "525df424-0e64-4111-8fdb-fd33f5b99f51",
"author": "Margarita Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJMo-ISICM-VaUUW-Vrx1HctsOR7rjG7PeZcoX_KP7MF1ntQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice smooth, courteous and polite from the very beginning until the end. I recommend 100% +",
"date": "2024-12-21T17:01:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us 100%! We appreciate your kind words.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "68d70c45-6d7b-4f35-a502-e958cd83e295",
"author": "Keyla Torrealba",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqOsQGKwQUcZB__8N3WQp9iY3CeeTK_Uq6CRTHNIJoxWrANQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather was wonderful! Very good stuff there.",
"date": "2024-12-14T18:21:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Heather was wonderful! We're elated to hear about your positive experience at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c12e65b2-990f-44de-8e0a-f9d6b0ad25e2",
"author": "Jay Sauerman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlJ_moqkPX7XOMqWKFMfqU7XGj6jaOSTfvw4E_HsTWrYHQ_ZwiRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful front desk. Great facility!",
"date": "2024-12-14T16:26:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our helpful front desk and great facility!",
"replyDate": "2025-07-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4be98435-c2dc-41ce-971b-a13ae71e325e",
"author": "Sheila Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_Yokcv9TxP602Lgw2NjCBqb4YT4eZ3eroerxbglLcrT585jU7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Emily was so helpful and professional",
"date": "2024-12-11T17:08:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Sheila! We're pleased to hear that Emily was helpful and professional.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d1827042-f408-4380-a035-a248787477dc",
"author": "Andrew Young",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXESku82MQlRC_ZwjW-6y__BxaYj_EKaHH4oAR2zUjUFTVTPn2rtg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I set up this storage space to help with a move from several states away, and store an extra vehicle. Laura took great care of me ensuring I could get in after office hours before making my 12 hour drive. The facility was clean, safe, secure and easy to access. I wouldn't hesitate to use this facility again. Thank you!",
"date": "2024-12-07T17:59:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "cde42a71-792e-4653-a93a-d1dad90c8c81",
"author": "thomas gilley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBcyeiS1Eb2GqYtkIl_Rt-SdSueukwYF7OzpDR6O1VuvSLrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura has been a great help with getting me set up. I am booking my third unit today!",
"date": "2024-11-21T22:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that Laura has been a great help to you. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "310306ab-76a6-4ae6-91c5-17daba6fef8b",
"author": "Mike Roff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCrM7rHYeGmtjyMUqZgGY-nTH9hpJyxhbnULwZv_Vs3xkuQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The experience was easy and very professional 👌",
"date": "2024-11-21T21:40:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your easy and professional experience with us! Thank you for letting us know.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6b6af71-f1e2-4fec-9b9f-1d1d7e1e983f",
"author": "Vicki Herman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD5uIMr2Ve4EJBkImmeVm4_SkBYemH83ABOMrUYM9Dsx4UiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a good experience the three months I used this storage. Laura was awesome, always professional with a great attitude. This Extra Space Storage is located on West Point Boulevard, Winston Salem, North Carolina.",
"date": "2024-11-11T20:35:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your positive experience at our Extra Space Storage location on West Point Boulevard in Winston Salem. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d099a02-4c97-4e07-8f77-c2926f9f84de",
"author": "Donaia Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkQK6kOJfb1ibYxtioYM4y4GRNwJ2TtKL8wZ6c0wAZlj0T7wRk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean environment!",
"date": "2024-10-23T23:56:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback on the cleanliness of our storage facility is greatly appreciated!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "415d47b7-3e1c-4022-a510-da3d02872110",
"author": "Sharonna Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzLK9M740Sg1a4loxOXDdh1zkt_rQ0RszI8TjbaYZo-E2_Pg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura was so amazing and helpful!!! She answered all my questions and really went above and beyond! She is the epitome of quality customer service!",
"date": "2024-10-16T14:37:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with exceptional customer service, Sharonna. Thank you for your kind words about Laura!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef869061-cc52-4af5-ae9c-87e1af25e0bb",
"author": "Angelo Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUos80OfBpj74H-aYdJ3cX0DrNZyCcGxiGdgF-MYW_irGzBXdi5=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I went to two locations in Winston-Salem and they were extremely helpful. I wish I remembered their names. Thanks for all your help.",
"date": "2024-10-14T03:29:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear you had a positive experience at our Winston-Salem locations. Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "857f8769-f096-4bc5-9c7c-b6d3a37d6747",
"author": "Corin Porter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAFf-kq24a4VuFox-lx4_ZoEpmqiVaMlf9Apo63-4rpbIEcZGY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Jermaine helped me set up a second rental after we filled up one unit. He was very friendly, informative, and personable. The units are clean, pest-free, and safe. We'll definitely continue using Extra Storage beyond our move for items that need long term storage. Highly recommend! To the powers that be: Jermaine deserves major praise. One of the best customer service experiences I've had in a long time!",
"date": "2024-10-09T18:29:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have provided you with excellent customer service, Corin! Thank you for your kind words about Jermaine.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "be98025e-f987-4102-9183-d89a07ca7e5c",
"author": "Tim Boehm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1-KeDawkzKMxeTXEZ79mA9MMU-LkVNU54STxlenugCzflzMif=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laura was great to work with; a true professional and one that has a true interest in the overall operation of the facility. We looked at a dozen locations but were most impressed with her and how she manages this site. We highly recommend working with her.",
"date": "2024-09-06T13:25:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Laura is greatly appreciated. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b46c7dba-47ea-40df-866c-1aac599885c4",
"author": "Vince Willis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGroAUBV8CW9JKW7M13oHqxfkIGgbmofHA3W6a5Vv6LViq52s=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great company to work with. Laura helped out every time I needed a question answered. Would recommend this place for all your storage needs.",
"date": "2024-08-30T14:58:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Vince Willis. We sincerely value your recommendation and are glad Laura could assist you with your storage needs.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f7c198e-32d6-4232-8f78-0f23b135a31b",
"author": "Zach Willis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEqL05jEzZ0WGoZTgyPNAu-5oXtY7jDnJlmThdozTSHtkWtw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I dealt with the manager up here recently on a project my company was doing she was very prompt and precise with her communication it was absolutely a pleasure to work with her I would gladly do business here again Thankyou for all the help.",
"date": "2024-08-30T14:08:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Zach Willis! Thank you for choosing Extra Space Storage for your project.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9a9f31af-b634-4216-9476-8e971948c7ff",
"author": "Michael Asbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoIalKbByaDLbXcwVewsNui9UF3m84j81iyRd2FVwObpxQAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was the nicest. She helped me get right into a new storage unit. The process was smooth and painless.",
"date": "2024-08-30T14:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Michael Asbell. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "368c1084-bf7b-42f7-a862-a9a47e6eb75d",
"author": "Kieran Connolly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfxudfssYrr0qfArFZdmNMJpehGFACH4Ue-2iLlIFE9o8vVmOOiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura was so great to work with and helped my wife and I to get the 2 storage units we desperately needed.\nGo see her if you need extra space like we did.",
"date": "2024-08-30T02:57:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that Laura was able to assist you with getting the storage units you needed. Thank you for taking the time to share your positive experience with us.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8446d22e-fd66-43b3-9d5e-226aa504e9c0",
"author": "Mauricio Isaza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgSQiQ7cECkR6bERMvPvZC4v0M8lRO7IqcXw_QGn0DGVdS_uAaUg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Here I found the best service, the person who attended me is called Laura was excellent in her management, she was agile, very diligent and in the face of problem solving it was very effective, I thank you, I recommend this extra Space Storage point at 3935 W Pt Blvd, Winston-Salem, NC 27103 you will find the solution, very grateful for the help",
"date": "2024-08-29T19:16:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words, Mauricio! We're pleased you found Laura's service excellent, agile, and diligent. It's wonderful knowing she could effectively solve any problems you encountered. We truly appreciate your recommendation and are delighted you found the solution you sought at our facility. Thank you for taking the time to share your experience with others!",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41cb7d0b-4224-433f-bb3b-4f6e0c27e076",
"author": "Casey Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1vQkt6QOz8hlcYZ_6KplxngpSxCU1bbNgvPbQQCitVWTYwSdC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love using this facility. Laura is always super nice and always helpful when we need it",
"date": "2024-08-19T21:08:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you love using our facility. Laura will be thrilled to hear your kind words.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0eefcaeb-00a9-44d5-aeb7-84365a8533d4",
"author": "Betsy Tompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlgWbM5kGRHdP753rCEYtytSqy60Ylp1ktGzb8EURmc0lWZA=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "The staff was very helpful and prompt with communications. The facilty was clean and I felt safe on my visits.",
"date": "2024-08-16T15:43:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Betsy! We are grateful to have you as a customer! ",
"replyDate": "2024-07-08T20:47:21.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "667e4d45-558c-45d4-b16e-1a00bb9c06d4",
"author": "mike Nyswonger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJy7N_p3rjn8Z283AwL-NgNyMNjJq1dDV6Ft9uHg7Gm95KHsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-09T16:37:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mike. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7333ca8a-bb5a-4752-9949-34695d5d091f",
"author": "Donna Raebel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU76b1viDmjDnOHWMgel1tNJqKXBKIWoCz3Ls2kCOm-UkpAP6hg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-08T19:41:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donna, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48e2eb5d-fe27-4de9-957a-d45afe7a6dcb",
"author": "Nancy Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLElXJqhbI89DEKU9-NcEbJRVEZ35AWxBkGvMrZGEmXa_nZug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-08T19:39:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Nancy. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd82d058-23bb-4110-8904-76db926d9629",
"author": "makayla jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsxIeBfiHIbVM9SxxWsVwoBSMcL6HiS3abVk_fLUnV7tDxkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-01T22:04:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Makayla. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "271d0960-2d13-42fe-ade5-74a80c43b84b",
"author": "Benjamin Wherryjohn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEIq8dZu-gCUIv7EI9TlfPL9NNNSbIQAJNVVwcaoGrX45sVMGV=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-29T11:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Benjamin! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ac017d1-7c98-418b-8049-ff4ab807c4f3",
"author": "Gene Pasquale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNrvp5qT4ZfJTdO2yZVskpxWz25uh1j8u53TNWmk9srXFbTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-18T18:42:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Gene! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (336) 728-6145 if you ever need any help with your rental. ",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4788dc79-3042-47ed-b4ee-3c821edb0052",
"author": "Kenny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItxwAZmNLSwbqgLORLDBIFdimv2NTD9qxI1VuMvLT8-Ml0VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-18T16:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kenny! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0dfb658a-8ebd-4cdd-a361-843fccb60f91",
"author": "Wheng Hiatt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIbBToY5t5ClGj6gTBhFT9lDbyV5x5uogMrdXOtOH_tud5JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Finally found the storage big enough to fit my car within our budget! Heather is nice and very helpful. Facility is clean and lots of space. 😍❤️❤️",
"date": "2024-07-18T14:32:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that you found the perfect storage for your car at our facility! Thank you for your kind words about Heather and our clean, spacious facility. We look forward to continuing to meet your storage needs.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ef7f4e29-fa06-40c9-8c9b-0edaac79ad61",
"author": "Yuriy Beznos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIA2qh1IVobfI_JFziloASk4FP1EoQQteUcaQUrar6e-tDhZRb3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-15T18:22:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Yuriy! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (336) 728-6145 if you ever need anything. ",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "241f98d0-6cf9-4a94-a769-a3bb1bea9f22",
"author": "Chris Elsaesser",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5dNWoc95ftv7h2notYtvd5V0VEFmWUxU3CMDX6pc2DgZd0kA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome professional atmosphere. Easy to find. Set up is perfect and convenient. Thank you so much!!",
"date": "2024-07-13T21:20:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words! We are thrilled to hear that you had a positive experience with us.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b3761de2-dabf-451f-a57f-06f16ba67006",
"author": "Russell Aronis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLO2l6ATc-PPDJb7lm5WXP8cUyyZnM_NLMbRPBGkHwopEpdDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to get in and out of. Great customer service.",
"date": "2024-07-12T21:42:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words. We're glad to hear that you found our facility easy to access and that you received great customer service.",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f88b04cf-fa1f-49e6-8fab-bfe22a2ca925",
"author": "Jeff Garrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHPWCt5-fp2Y5i3nJN0IZZwNunsa0DXQVxMOyCYiyHbwfmfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was great!! Spot is perfect for my rv I would absolutely recommend this facility, safe, and monitoring, all I can say is GREAT 👍",
"date": "2024-07-10T22:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jeff! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "276cb703-1feb-496c-9ea3-a76202375a4c",
"author": "Jaliyah Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJncnfH1XDjjv6-tiq3W_6QQQOLh5MfQP4yLuYUSdKCaqHHoA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Heather was very informative.",
"date": "2024-07-08T17:05:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your feedback. We're glad to hear that Heather was able to provide you with informative service. ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c5a5d10-5dc8-42f2-81d8-73dbe880567e",
"author": "Galvez Trinidad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJI4OPdR_6G3EN8BrQAI6jwOmZil4GTRUZK9dYbxz3ShmRcSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-06T18:22:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Galvez! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5d2c5a1-1726-4658-871d-b594c89bdf8d",
"author": "Anthony Greenbay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj1u2MeR6QvKL_CZac0IrIQfzaR3L61L6nxCEtS-EnqxqHD_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather was great!",
"date": "2024-07-03T18:19:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear Heather was great! Thank you for sharing your positive experience with us.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fbeed001-1dd2-45d1-8197-18e48959efd8",
"author": "Melissa Romaine",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgnpCFffBMvvqwG_KQpdjmDY8PfG-rljJ0JABDwCVm8uvPeQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rented a 10x30 from this facility for almost 3 years. Safe, clean and well kept, never had any issues.",
"date": "2024-07-01T20:12:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you had a positive experience renting a 10x30 unit from our facility for almost 3 years. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "a76acb6c-9e68-439b-b5ae-4c80bf132852",
"author": "Todd Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnkXQ0dD3YiadB659bsbRs8dcKlrjhxMJ20dNdLpaSFCIxwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-29T17:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Todd. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44949dd3-dad9-4f33-8189-ff273a2ba640",
"author": "Ryan Mihalko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfv9r1Q8-pixmCVgC2H6tvUHjnNkbQPrWY9Rt61u9x68qvsjdS=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather was terrific.\nThank you.",
"date": "2024-06-27T17:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Ryan. We're glad to hear that Heather provided terrific service.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45bffd26-4484-453c-b124-598215e7ac47",
"author": "Tabitha Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-z0GyTaiS7acegxFB9-0OSytPT5eAva-HTtijtgjSVbkuros=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a wonderful experience and the unit was clean",
"date": "2024-06-26T16:40:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Tabitha! We're privileged to hear that you had a wonderful experience and that the unit was clean.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3ba15c77-ab6b-4bd8-bfc0-3a802c9af256",
"author": "Willa Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2MejwZb8KM-GbgUlHR0nseLOa0EZS7lqFzhVOSBY1XdCKaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T19:48:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Willa! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a723fb3c-95bc-4d6d-99d3-c7b00d5bf0b5",
"author": "Rhondra Willis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXczg-cLSNnB51pQkIpaBgXJ3D-Ev0OtCpmXCXcqIGUZdxq5DPW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-22T18:36:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Rhondra. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb1cdba1-d0ae-4d4d-bffd-59d66d335c1f",
"author": "Ella Molkenthin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOV18db3CEs0S67A9jhfiLT3FE98jUrkjEju4IUkN7jhF2AFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and organized, great help!",
"date": "2024-06-19T14:37:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback, Ella! Thank you for recognizing our efforts to keep our storage facility clean and organized.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "b0a307e8-557e-4209-a342-bb9b97db8452",
"author": "Caesar Oneil",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU383y78tAwlDNVZHC9YJvND3EUYFU2-nvzl9WKcH6n84xhSlqo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly service, clean area for parking, Heather is awesome",
"date": "2024-06-13T21:54:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you had a positive experience with us, Caesar! Heather will be delighted to hear your kind words. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f1d52422-f12c-4de6-9b27-fd4de6f65431",
"author": "fouljest",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWobuI1rn8ZpboiQE6xPGzobkMezDLlDrzmr8Z9BJJAHBFQipDT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "First time renter. Laura was fantastic. Great service, very concise, and very amiable.",
"date": "2024-06-12T15:57:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're thrilled to hear that Laura provided you with fantastic service. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1799c95-aba1-4874-ad9a-e25502beb600",
"author": "Nancy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsuFXc_5bd-xxdhyGFefOTjKLx39qvtATrHJw-voZXvERnLKYprQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-08T20:48:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nancy! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81c4b783-a592-41e8-a6af-2096aab3e886",
"author": "reginald pleasant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdjpAg4Bsaxr8j5UWf3JXxggSCDGdNkeoZQAiPN76I9cukTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from heather",
"date": "2024-06-03T15:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us. We are glad to hear that Heather provided you with great service.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5476e817-22f1-4775-acb3-aa60b1fa3bf7",
"author": "Dennard Drake",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLecuRbLC0FOOwglmgkhN1ZIFAb1i_EG1lcbyfFrcspndGDGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-31T18:52:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dennard! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40c931ac-f485-4019-95a5-15c8394fa772",
"author": "TJ Gilley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7O0DGihabDG_3P9lYLRIo1PNm6KZbFWkIZzrglrA7At_r_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather was a great help! Friendly and understanding of concerns and issues.",
"date": "2024-05-30T20:20:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words about Heather! We are utterly delighted to hear about your positive experience with us.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05914c40-b2a4-41bd-9871-567d7326808f",
"author": "Tim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAtFbo2zXfzba4ufs-JGGf1EZ5E9p1EX9itiW56Lm-svn8Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-30T18:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tim! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e4156d0-2b87-45ff-91df-6bee215d71d3",
"author": "William",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbW3AQY0S-xtO4knpvjerkRjQROx2fUE07VRPDrKOH0Ac06A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-30T14:10:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello William, thank you for your positive rating! Please stop by our office or call us at (336) 728-6145 if you have any questions.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b8f5c75-97d3-4600-87c8-6b7834988dba",
"author": "Gina Gibson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYLQYT7vUSdXm-5PRK2YC1pRTM0rXdRyWYGWvExdxEFxLv41Rh=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very helpful. Nice and clean!",
"date": "2024-05-27T15:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're overjoyed to hear that you found our facility helpful, nice, and clean!",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5c233eb9-c9d6-4d35-a9ba-eec843b28931",
"author": "Reedy Barfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJ-vfAMW5WXpOv1YFJ1h-S8DWfP4tdbSiqh8IlafivU13UxQM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-23T19:20:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Reedy! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fa33460-7150-45a3-ac08-3662d6e56983",
"author": "Kimberly Keil-Naji",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOm0W1rEpqT7ws0FpLOXa3ajk_mWxEpF7pz9i0SjwdNP3GOjY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful team of people that work hard to make sure each customer has a wonderful experience. Excellent follow up and I would recommend this storage facility to any one looking for a safe place to storage your treasures.",
"date": "2024-05-21T21:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your wonderful experience at our storage facility. Thank you for recommending us to others!",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4750ba17-cfae-4dbc-b1e8-f440418b5858",
"author": "Rafael Rivera Corrada",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxp1KUOJ33pAdrHkqx5jUYOBV3WGY43lQzBUkdU6Sp_hgJsA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-17T21:02:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Rafael. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "436d5936-6bd0-437c-8124-4d57629aed8c",
"author": "judy martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdLXiV662M-BHRlgRMTC8TTlcT2G4kGO26-s05FE_cwajuPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T17:43:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Judy! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb1230f6-fa0a-41b2-9bf8-c8f230dcc99d",
"author": "Nikolay Savov",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVOKIRKSxj3TGPadfPxhSxfiwvQqw2ItOZ7FAPhQHmW8Apsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-03T14:22:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Nikolay! Don't hesitate to reach out to us at (336) 728-6145 if you ever need any assistance. ",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77e50bde-5b51-46f0-a1c6-fa285b5d032a",
"author": "Daeonna Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxp8Irj82cmJXjrIAG57TgvYz2E43VPPp0AfE07jdTnwP9eA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-02T13:40:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daeonna, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a986a99-ed05-4fb1-a9dd-f7d3b408a14b",
"author": "V Simon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwcA19cDGn6UWPjmQZVSeaCfvB8hI0JtmPMCm8hg4jdek2lg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got to Extra space and met Heather! She showed me the space because the online visual is helpful but nothing like in person. I was given up front rates, no surprises. The space is clean as well as the property! Come see Heather guys and rent that extra space!",
"date": "2024-04-30T16:00:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, V! We're committed to providing excellent customer service and are thrilled Heather was helpful! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c9971593-dca9-464e-aa63-ab86bff27980",
"author": "Danny Tetzlaff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFUersVyes0EqApqzZofrUN0ic66Vj0nic29snpffZ2D8i3XY=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer for several years. The service has been excellent. If I have any questions or concerns, they have always answered me quickly. Very good place to secure your extra belongings. Heather took care of me last week - highly recommend Extra Space Storage!",
"date": "2024-04-29T14:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for being a loyal customer, Danny! We're committed to providing excellent customer service. Security is our top priority and we appreciate that you have trusted us with your belongings! We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage.
",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "3bbe29ea-1415-44d3-8371-3c37959c67fd",
"author": "Angela Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI16G9IJv0ZcrzgbFPXwKctr1gapEla1VDqDR9zxwPpwffcbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-25T19:44:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Angela! If you need any assistance the future feel free to stop by or call us at (336) 728-6145.",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ee7603d-acfe-465d-9777-793568eeb47b",
"author": "Nate Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_T5A5RXy61-r1EUP25SoTtxaM_E6kObe5bF_YW3S5noRr8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place",
"date": "2024-04-25T17:02:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nate! Don't hesitate to reach out if you need anything! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e17b782-5f55-4d15-b671-6866f20bcb73",
"author": "mark goddard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPyBCqqO6RM_rjPtybUVup8_GAplbffKeUbQvGXS2ZifEd4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather helped me today so much with troubles I was having with my unit. She went above and beyond to help me out. 10/10 customer service. Highly recommend using this location for your storage needs",
"date": "2024-04-19T21:16:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Mark! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.\r",
"replyDate": "2024-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bd7d70b-9eba-4a23-bd56-69ffdf493f88",
"author": "Jeff Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAkuqGQK72p9BGdR6DsjzI0wVgJ5C2wOne-PiItmrukSPBPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-18T14:44:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeff! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (336) 728-6145 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb5d20f5-3c99-494f-b42d-1faac4a992e1",
"author": "sandra carmichael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_K8jbagtzGjAyhHAwAwuOCj1MAYLJyigCCN72oHf2gWnj9w=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Denny assisted me with signing my lease today.",
"date": "2024-04-17T01:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sandra. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4660f6a2-df39-4dcc-80d8-ec06f889aeca",
"author": "Michele Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUe_FuL_TQ9BlZn4dNgyDClVtQpWABa42cQcuMT7MbfBCaMzO-J=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Facility is very well maintained, and the office staff are helpful and efficient. I've been very happy with my experience thus far.",
"date": "2024-04-09T16:57:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michele, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f631cc7c-13ea-4dfa-9afb-b73c54d08d1e",
"author": "Michael Varner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWcG3U9JK9He6z7qL06FpB_LJqugBna5KvOSLUYvjGrcPfow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-09T14:49:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Michael. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f23ce33-e045-49cb-8bad-c10a971d1c44",
"author": "JE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY8PghA1NytaI4Rde-rARVF6Xlm3E03vbatyYpzadvx64XQFUn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly",
"date": "2024-04-04T17:50:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Je! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6896289e-9469-4afd-88a3-2f89cdd712c0",
"author": "Amy Bruns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3P9p5vkrmKYAgJwvztkRQTPl_O-tnF1c9RqN9MqYQHMCgyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to sign up online and reserve. Heather the manager was easy to work with and very accommodating when we asked for a bigger parking space.",
"date": "2024-04-01T12:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amy, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "dac884eb-f9a5-4635-ba5b-c06bcaa9f811",
"author": "Dorothy Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrhWA53KJ38pLoq2cG7PlLzSqtfL0XBGuHV3ulosdSzUcczQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-29T21:48:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Dorothy! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40eda5cd-0384-4993-a6d7-93d664e37a9b",
"author": "Kenneth Harmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_OkjrwiFgI_I8e05yaZU3pKw_mBczcLT8syBM43UcE4_Af02o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place good service would use again",
"date": "2024-03-26T19:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, K. We're thrilled you had a positive experience at Extra Space Storage. We're here to help with anything else you might need at 888-storage!",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5390841-851f-4368-b84d-000fac69d237",
"author": "Anthony Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyS13gwTgtSSYG2J0hJx6VnTiFDysIyDZhgcPnJ6D13AJPKw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-26T18:37:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Anthony! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a092acab-4fd1-47b2-bd95-f6a2bde3b03b",
"author": "Stephanie Almaguer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7Pdwkz6OUaR6t0hoapWymWfzWjx9JYewNMbSvJErKXZ7_n3NM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-23T20:44:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Stephanie! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a9338cf-20a0-460c-b952-78942d216f9a",
"author": "Ethan Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcZEc08vhlsFcARTsFc9CpkUjdGp8VFvDf7oQh2vPbDOVPJOY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-16T20:53:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ethan! Call us at (336) 728-6145 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a51702fd-0424-4117-af3e-52b02570aff8",
"author": "Connie Hammond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCvtwStfz58o50Jmh8-5fZSYt0NfeofDMyyojidYAhfucMlRSHMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather is terrific! Great customer service. The facility is kept in good condition.",
"date": "2024-03-14T22:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Heather is great too! Thanks for the positive review, Connie. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e09e9d74-2a21-4277-b650-85c322e104fa",
"author": "adele casanova",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzYQII6wGbueAjM4ScTeGHeag7TZ3Y-1g6mXLrlhIQrmyK6jS-=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-14T18:12:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Adele! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f7c04124-45ae-479f-bb7a-e4a0954993c9",
"author": "Miles Neal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKkGNas4TyMI-d71MPPOlDM-9oa6OVqxpZmqR0tOjO4bh14Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-04T22:50:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Miles! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (336) 728-6145 if you ever need any help with your rental. ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72e793b9-644a-42ea-8661-fefbc160d67f",
"author": "Jayme Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkWgBVcbfLTensjuGhAf22lsPRS8L6Roi2ckzPvcd0hc6eXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-04T22:50:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jayme! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58cca4b5-9be8-4052-89f9-9acf484fb087",
"author": "Aaron crum",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR9kSTdz9d7IgFg0UTL3gCLg4QWHacse5laVx7gIC0zS3rhWOE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-24T20:57:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Aaron! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (336) 728-6145 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a22237bb-cb4d-46e9-831a-7d12d0e3df64",
"author": "Jerry Garver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNKe0gc1YHBeWrsCZ3Iiz1tRiRJumtzvmSz0_2x68_FRoMUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy rental process.",
"date": "2024-02-24T15:53:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jerry! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1ed3925-8dab-4715-b4a1-c648d67c1529",
"author": "GJR0720",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNlN2bn4QsaY3tHREOE_OtYJovJAGEF1jRbwLj3LJOeVK4UPj9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-13T16:01:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Gjr0720. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1b6c3be-d591-40b1-92b9-648b0c30ade7",
"author": "Norman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrBkQ5WQXs__KwhH2VXvzygMmdkWEiT7Aq01FW2v5KAGzEUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-12T21:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Norman. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a074ba1-95e6-4f35-a1f7-619f00d0d81a",
"author": "shane E",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFPRY_UDzvABWY0_beMCryONUkRHmjJxOUrL_hyzEH3LUY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast service and very helpful.",
"date": "2024-02-10T19:47:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shane. We're glad our team was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9b8dd18-032d-43d9-adfe-3918ce6a7bb4",
"author": "Ronald Brewer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJz5SNWxvdtIGz3TWtuyKIRvcy75xMx-7zqXC5QE8f2aViQhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-02T15:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ronald! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f36c452-9a95-45e2-ae4b-afd7065e54e3",
"author": "Luis Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUqbPe7oyOHxkrvmLtgSqeKK6MQ2WK1vckGM6GDfHIo4LoPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, Great people, worked for me and my family.",
"date": "2024-02-01T16:41:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Luis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59d36797-b06c-4180-bef6-b7f2ccc1d749",
"author": "D Camaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNNq-qd4oXtuYI2uzfmbUiurJuCEjNeP5nPz7dWok4ZaEMBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Heather is great. Best service around. Place is clean and well taken care of",
"date": "2024-01-31T20:59:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi D, thank you for your review! We're so happy to hear that your experience with Heather and the cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "bcd1ccb8-8f5a-400e-972e-1696d4076f7f",
"author": "Heather",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSw11vVEtV9UXCzxT6igAHNh1LteaVrKCz55xS0iLKQXtzQSjv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The employees are very nice here!",
"date": "2024-01-31T18:42:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Iheartcake14! We are grateful for customers like you. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad78f875-573c-4c39-9382-fcecc22892a5",
"author": "Mary E. Collins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1CrCWSDFdC8IWstM4wyAiXa6mregSu9KqzLAX71i7USefaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent storage option / customer satisfaction is their top concern. Would recommend. M.Collins",
"date": "2024-01-29T02:05:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mary, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "be9f5abd-b63c-40ac-86eb-bedc06852d9c",
"author": "adrienne gillis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMKxO0vdiDTPy2c45onxPd3w6DpsH3chXQq9YqX55HF3-tuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-23T21:36:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Adrienne! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b3d8c7a-0fc4-4eae-893b-4dc430de9ff3",
"author": "Phillip Lamb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWe_PPmyU-PP_5sj3MHxI8V9wKTeda8PJIhnMwnMB38Qbam4brU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-20T15:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Phillip! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f8d4a65-a153-4b3a-ba8e-89fcd881c346",
"author": "Mike D",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi4-MAk0tdTR5FDLU9IootxaaA5lABNXbr2l_Rx5jlgv_bLV23=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy experience! Staff was very friendly.",
"date": "2024-01-16T16:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike! We're happy we were able to provide a smooth rental experience. We're here to help with anything else you might need at 888-storage!",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d743f23-671f-473e-8930-864ef20c547e",
"author": "Patrick Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj85MyQI4B6hPPRGmgf7LIWCkNhXTFxLaRh7rJJCmsUd79vQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-13T18:49:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Patrick! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (336) 728-6145 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2beb009c-5199-4d43-8d0f-4965abacbc14",
"author": "Lavonne Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5TSFtOO_N0sTB0X0WljeP-l_M63CmPYn_DCs-HFrZiF0o5xNf=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lady was very helpful and friendly i would recommend her for great customer service",
"date": "2024-01-06T17:34:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Lavonne! We're so happy to hear we have your recommendation! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07b05b6f-0e42-4be9-ba3a-a64608189470",
"author": "Ritchie Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXylT8xmQPTtIDPBxeNDn1x7-_y0_pzUqzPiuUtEzxPiQbCBu_D=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-21T20:46:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Ritchie. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a8dfbaf-172c-483b-8bc9-eeb857bc7313",
"author": "April Ragsdale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX6J30XbP3LdgS8XhC2XxMoRuV9_4W1uki_gJV7IucZJc4t8c=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-21T18:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, April. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8fdcc89-37f5-49bc-9758-8fffb21346f3",
"author": "Tashina Allison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVt-MjmuNIRBMsoPlFNSZ7IGmMK68ByFd8-nGQB8zoHAoTZxOqp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome people awesome service and easy solutions!!!",
"date": "2023-12-21T18:24:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tashina! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e016830-6d36-4f71-aaf8-c2adac102d7b",
"author": "Jon Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMeyWMiCLJhLQsB0KKkb_vxa38xJdkw6j3Wz59pDf1woacug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good service!",
"date": "2023-12-21T16:32:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jon! We're committed to providing excellent customer service. We're here to help with anything else you might need at 888-storage!",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef3e71b-3713-41d9-a380-1425898b949d",
"author": "crossroads",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9Dum_qS4MGEG7UrYrguZZoeke2M2b8ePsI3Q-1ar79TAAng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Heather",
"date": "2023-12-12T19:45:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Crossroads. Thank you for the review. We're so glad Heather could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc60b8cd-0ce6-4420-bd8d-2ee3b27adc85",
"author": "ASHLEY QUINONES",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaIYFZlvM740ig8Pf-Afqf3mBLN9BI1_ZUX1A3CUE2u2c9Dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and great employees!",
"date": "2023-12-05T18:43:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ashley! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a982211f-daf1-410a-9e5c-ff06df40b71c",
"author": "Bill Pierce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeGF39x4H1XuczBGg8ALjcQf9nzjAcCUhGRI_5TnXOcNuI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-04T19:32:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Bill! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21e718e4-c5e4-414c-aab7-1ba6b4a55813",
"author": "Renee Culler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmr2eLruMl61woWIcHgLc-uL7J7PTCFokgkKAx11lU6_Lu5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-03T21:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Renee! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33301de5-4267-4ee0-922b-220379663a3f",
"author": "Sarah Flippin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9pJ7-LbI48WtjmPhZuvuowF8YkHOvrwnOZqMjf1BnV3XzKLUvuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-03T16:54:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Sarah! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cf2a4d88-d068-457f-a079-8b7089ae043f",
"author": "Jaclyn Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlEbMXQzvufGew3nHlPWDIzbeDK1ssU2Xen1ojs3oOL2Sg_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and very attentive! Would recommend!",
"date": "2023-11-01T20:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jaclyn! We're committed to providing excellent customer service. Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "901987d4-c678-4a68-8358-fa6a474b7291",
"author": "Brittany Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYhvgm2PjSj6KBeWlCjpY-L0PJRnlSfrKeVla-k3t4_F33ox-v=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful Service. My first time getting a storage unit was so easy and quick with outstanding service.",
"date": "2023-10-31T19:45:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brittany! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "306086e3-ab14-4795-95cc-43148e7698b8",
"author": "Lucy Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXgyGUSo8WCbEir2DwIR2IXClM35V50CsA9gSnPyoln08a1qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-28T18:44:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lucy, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e7b1465-aa13-45d8-ba95-3b13da5571c3",
"author": "Terry Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnugzHQ5tEye-IAj6aohBPiaDDryvyJe_x8dmKe5P4fwitIXU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-25T15:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Terry. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35028a63-3c65-4547-8e39-a3ecf527a4c6",
"author": "Daniel M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8FcXaTw8_F68SZkvFJrg1x5MNNsrOazXA0KCqIspVIYccAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was great to work with. Storage unit spotless and overall a perfect experience. Thank you.\n\nApril was great as well!",
"date": "2023-09-25T12:13:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Daniel. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "09333adf-07f4-4ac3-8952-ab932ec2686d",
"author": "Amanda Mack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXDQ9CNPdCnP8RXLtWiC73Llnrp0HRfrdw7NSfz78X_uFjTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny is amazing!!! First of all he’s from JERSEY! Second, he was very kind, caring, and got me the best deal available! Absolutely recommend!!!",
"date": "2023-09-22T20:17:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amanda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Denny! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "ae08caf4-7ac3-41d3-8dda-fd54feac17f1",
"author": "Brian DePaulis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1hFw-4tcWQwx3IOKqVf5Bs-Sb77ixkxunMu-kmIBlr8olhyy1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was so helpful and so swift with hurrying up to get me the right pass code since I had the wrong number on the key and couldn’t get in contact with him but I even stayed after hours to help me for a little while longer. What a great guy great team aspect.",
"date": "2023-09-20T21:59:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brian. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "50eac311-1897-47b3-8173-39327ff649b2",
"author": "Marty Sparks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBAO_ZPZw16gDl5LF517ltL2uW5k2eWrObBCMAOlDDV60iSDIeKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was helpful with auction unit.",
"date": "2023-09-20T18:48:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marty. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8f2bec8-0293-40ca-9b8f-a58fba155ce2",
"author": "Elizabeth Vance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKA34VlRMA8KNIemieiIQxLCx98bcc8BYMuWl9lZgijWappYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Denny made renting and transferring units smooth and easy.",
"date": "2023-09-20T11:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Elizabeth, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "587510ec-01ce-4b22-8a11-fa7280cbe925",
"author": "J. Randy Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHdAgZ9eaAvjytMZD1DmwM4uuNGt5Jx37B1y5ZL7inQWUwStw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful in securing a 10x40 parking space for my RV today.",
"date": "2023-09-19T14:36:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "This is great feedback J., thank you! We love hearing that your RV storage experience has been positive and hope you know that we appreciate your business! Give us a call at 888-STORAGE if you need any future assistance.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a2fdf0e4-2d19-4c9c-9250-932accf2e550",
"author": "KN P1223",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLft8Z4kCB8st-ln4atmgQGggHwiycXiVnj9v9U5Vabex0ZDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was awesome to work with! He has exceptional customer service! If you are looking for a storage unit, come to Extra Space Storage and ask for Denny!",
"date": "2023-08-26T18:24:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kn. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fd45ccf-1b01-4472-b663-2284cce056ec",
"author": "Damon Gooch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmCuYxxKxjw7lVN3CjLUnu1NwvIMQOYYLSqxp9fOTeoXIvQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice units, with good service!!! Will definitely use them again.",
"date": "2023-08-19T19:16:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Damon, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "569970be-692b-4f9b-9b47-00b4d6d259b4",
"author": "Bruce Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIG9xCpTYhXp_dZqe0FC4CrIf9OUTZUkHAYX_25BntvDLUtQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-19T16:19:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bruce, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2710b11b-f618-49aa-ba9a-50cf91e0373e",
"author": "Pam Long",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZPU5qk4PL4uR49rBBLXHHs5hlRIlar6jDZH5c6JM-jn9yCg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Dennys was amazing and took care of me very well. Thank you",
"date": "2023-08-18T16:55:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pam, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "062c3b28-b259-414b-b7f3-36a5acc9eaf8",
"author": "Maurice Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO9Z8eLL65JCxK0rUjdevRHRUXaT19JOHZd2MskvUD-DdU7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny help me through my process. He kept it quick, simple, fast and easy. Great place to store for a move.",
"date": "2023-08-16T19:52:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Maurice! We're happy Denny was able to provide a smooth rental experience. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66ec6bac-d96b-442d-b53a-bc59a6043f0d",
"author": "EJ Clarke Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqAp1JnJVBws5LTZLKebpSQudjs4kBJrHyLILvWJBPnBH3RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was helpful today.",
"date": "2023-08-11T20:19:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Edwin. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c8fd4e7e-5f33-460e-ae1a-5dba8e4adbe2",
"author": "Kantrelle Grainger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKC7MfiL4_BRM1zMidaf8Yb3jwwZBNDBjiW57f4poXh-7RsqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful today.",
"date": "2023-08-05T15:42:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kantrelle, we appreciate you taking the time to share your experience with us! We agree, our manager Denny is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! ",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c159b1d5-1c0e-420f-98bf-c81da0491660",
"author": "Jo Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjURk6E4jP88YHckVn0kr_WfsffnQ9ifMm9QM6Qw5DuUnb685LEs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny is so great to work with and we really appreciate all his help! Clean and convenient facility!",
"date": "2023-08-04T20:04:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jo. We're glad Denny was great to work with and great at keeping our property clean! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "bbd3d284-a50f-489b-80fe-7c63541aadbd",
"author": "Jeff Fink",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIicQEsMreYP0qcBTJIy7hgnkicu0OS0-a-4Pji8aiWXJ8w6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny helped me out with switching parking spaces. Great to deal with. I highly recommend.",
"date": "2023-08-03T13:50:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jeff. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "af6113e1-04c5-408b-8880-fa5a48699c87",
"author": "4ever Pal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVOtSCcbKyNsKt5aVaQWOg98J66BOrCM1aOvKiEgoYofxO1_U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny helped me today with my unit in Spanish, which was very helpful.",
"date": "2023-07-29T21:01:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, 4ever. We're glad Denny was able to help you in Spanish! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c5ba58a5-989b-47c1-9b5a-bb25e0e6af29",
"author": "Cynthia Caldwell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4RwwfRPdjhIALIuKSieeASq5EODIy0awIlo1yPdRdd2DpEMY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful today with my rental.",
"date": "2023-07-26T16:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cynthia. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "90a3bcde-5265-4f9f-9345-1cdc2c55dee7",
"author": "Edgar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU-uiWK37R38KtivUZ4Ja8C-KtZLp5dzs5nhgeVHxNr1y62g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny helped me today with My rental. Great service from someone who was able to help in spanish.",
"date": "2023-07-24T14:44:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Edgar. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f626723-9ab2-4fc2-9f93-ac0da5d1b9db",
"author": "Elaine Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXy11mmfnYKSdniwpGVDApzoOp4eBeSzACkGERlpuHFql-wNLuA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-17T21:49:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Elaine! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e862de7-e90f-467c-a168-c3a64c0234ca",
"author": "Mike Worthen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA0P7e-Kny2Ig86KkLfi4NcUTh7b3205F0AoLUwgVpM69vhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service from Denny!",
"date": "2023-07-17T14:25:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mike. We are glad Denny was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e58cc8f-3ef3-4f50-9a0d-13d0b986e48f",
"author": "Mary Kornrumpf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpgxTV7c8opUdOBLYU_fIH5EGTScu26_TI-hSKfs3D0gTflg0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-15T18:28:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Mary! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08f126a0-e820-482c-abe6-95d89839dfdc",
"author": "Daeshana Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ2kzF5zg72JntCDSwQ8dmNgCaog-eTenPt3z31kd76IKjtXs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-14T19:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Daeshana. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f359a062-f2ac-49d4-ad4d-fbccc9051e31",
"author": "Pamela A. Luft",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK4gUctS8kK42xsdcBwHWwykwqFi6shJFZDjFw0GvwpQKwWLnm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-14T18:31:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Pamela! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c4be1d9-e589-4368-b364-3180ef474701",
"author": "Hernan Moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeaqAAS-TChp0UPQ9ud92SWtCCgJUVwMhGcOtp4pDz0VH2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-13T17:47:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Hernan. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fa04354-ed12-4ae4-8438-da20a477b35e",
"author": "Nichole Hayes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtXPuNAiAAlKLopXXl_06nXh4VEO1bTNsSHHEeT8WxJvNPS7hG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful in meeting our storage needs, quickly and efficiently.",
"date": "2023-07-10T21:56:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nichole, thank you for your review. We're glad Denny was able to help! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b8e41698-e8c8-4f36-b07f-3177a8b21e52",
"author": "Elsa Borges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWC69jT0XZw3DVjlNLskjYMS1kHz8Z0WhBv91bqBg3GJVGnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-10T19:35:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Elsa! We are grateful for customers like you. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "190b7173-a135-477d-bb59-440b7b78a9ff",
"author": "Chase Clary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1bz-IcZUmUfBZ9HTlaywQPOGUA2G6-8P5Fg85lUKFkPIHBUnzDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Prices. Great Customer Service. Great Experience.",
"date": "2023-07-10T17:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chase. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7a8ec0ec-8a09-4dd5-8c31-a8cf98d4a0a7",
"author": "layla afroozi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX_KBG4xul0p-6ws9fdV2Wd-3pM2oVYfDU2M9fsIReLaim6gxlP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place ! Great customer service !",
"date": "2023-07-10T16:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Layla! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us!
",
"replyDate": "2024-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3eac00c4-9adb-4c68-98c5-9f2382069c7f",
"author": "Archon Service",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUhR_FVOd8NvLn0eZSTNi_luKWD2ePq8piH85ik19Y5NMXnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed a storage solution, was given great options with fair prices. Staff was very helpful. I recommend Extra Space Storage.",
"date": "2023-06-27T14:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jerome. We're glad our team was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9a46ef16-c01b-4a8d-9d45-251d50e331de",
"author": "Tre Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu4yyZlmixBpHP_stHfHRqvf56eKlEn0K4to51TZbMoUi4Utx9NQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service and experience\nGrounds and unit was great 😊. Secure place to store belongings",
"date": "2023-06-23T17:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tre. We're glad our team provided you with great customer service and a secure facility! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "653ebeb5-ac5d-4412-9307-f080aa3f52ff",
"author": "Talia J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqCVdkcvZzb5F-9s97sssoiXB-SO8ZEviNU_hEj9pKKkH5aRo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful made the process simple and pain free\nTy for a great employee",
"date": "2023-06-16T22:10:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Talia. We're glad our team was able to help with your rental process! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4fa7ae15-1098-42e3-834e-ffa5e388c085",
"author": "Jessica Ferris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhnxixVdmP-463d-s6hhIzF6vOykwP5l3keQBEO3uvu824mS9RrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service! Denny was very knowledgeable and helpful!",
"date": "2023-06-16T20:38:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jessica, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Denny. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d07354d8-e707-4344-bb62-79cae7e9773d",
"author": "David Tetzlaff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfUdTUMwc89xTby7C7fPEvzoy0CFQQxm8cqDXhX4uEjS1ULA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful. Had lost key to our lock in unit. He was quick to verify our identity and remove the lock for us. Very friendly. Thank you.",
"date": "2023-06-16T14:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, David. We're glad Denny was friendly and able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b5348d1d-6dbe-4238-975f-05c11626fc12",
"author": "Michael Sparks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVf7EgEhn6jLX0Tz26ILSkNh-4Usc1rGsjXB08Mziq2eX-J8FVQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Seemed nice, gate worked well, looks clean and professional",
"date": "2023-06-15T12:32:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad our team was professional and great at keeping our property clean! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "aa3138a3-488f-468f-9754-8f8d63019443",
"author": "Tanaha Branch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZw59-kBuHBMmmnJD8auBVNyPp4q8NlTGe8mBAW_ZgcU6UPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-14T13:45:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tanaha! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "987845c0-4c39-4859-99fd-0eabeb60c801",
"author": "Bill Gibbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKy32DeiERidsf0gygfmhCfiG2EwMRORbjFTM6MFA-GjSY75A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful today with rental.",
"date": "2023-06-12T19:11:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bill. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9e1d420-dd57-4845-bddb-7b9769e244ae",
"author": "Chris Shen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHrtI5jFic08G4XLcPZii4g4w95C-nHJMlsdMBZ0gkv_wHWM0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Danny is great!",
"date": "2023-06-10T20:00:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad Danny has been great to work with! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a114f7a7-dd04-47f3-9a46-685921871f3e",
"author": "Korey Carlton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFmem2EM-EGOJVxF0clh_aQW1rLl3Rqu3SmeNc53DFplzBnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-09T21:43:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Korey! Don't hesitate to reach out to us at (336) 728-6145 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "408db257-ef55-4a42-9657-63543e87f71e",
"author": "DRA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8mKZp2DxmUJeCdEbue4GhV5EUsC5zmxYd9i2hhOeC6yIR760cTA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Got a new unit at this location. Denny was professional and saved me money and time. Never experienced this type service at a storage facility. I will definitely recommend this location. Thank you Denny.",
"date": "2023-06-05T16:04:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dra. We appreciate your review and kind words about Denny. We are thrilled you had a great experience with Extra Space Storage. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba151d5f-038b-428c-80d4-354807c78cb0",
"author": "Michelle Griffith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9GIezb6gbseAkzE7CGBpc6AWzIQmHOyzR2PQRkuLfXfgeU82N=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Denny was absolutely outstanding to work with. Extremely helpful and professional. Couldn't recommend them enough!",
"date": "2023-06-02T20:20:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with Denny. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d62d904-b14d-4d9d-b08d-a510263fb0b0",
"author": "Norman A Lemire",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDBSDwkE89FFQut8FBYO43hwKIClliSe5a0e2HQFIIrHMfFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Danny at your West point location.He was very informative of information I needed to know and I am very satisfied with everything he did. I look forward to working with him in the future. You have a great person in Danny Torres. Yours truly, Norman Lemire",
"date": "2023-05-29T20:21:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Norman, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Danny! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ea494d4-0c17-49f6-b6b7-40c9b9ebc2c0",
"author": "JesSal 1842",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfY2E8xhb-XlzfelwIJZVn1M_hVhLl4KY99WN707ROoSxtsVEP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, professional service. Provided everything we needed and answered all my questions. Move in was simple. Happy we ended up here for our storage needs.",
"date": "2023-05-27T23:11:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jessal! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "55799cb1-0d02-4b5e-8757-c04825a78437",
"author": "Christina Lovingood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTMPIt2fw1D1nAWZ0ijXFqlzEDv0Ns17rwynFz70oMJcEz7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny and Jimmy have been so helpful on several occasions. We appreciate the kind customer service!",
"date": "2023-05-27T18:03:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christina. We're glad Denny and Jimmy were helpful and kind to work with! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "96709a25-63ad-41b3-9e84-b1918269ba26",
"author": "morgan davenport",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU-jfDF2wtqLKSc-8VYDBOLkPRS-4WR8yFBl3xQPp5dSMF7ftTs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-26T21:03:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Morgan! If you ever need anything in the future feel free to stop by or call us at (336) 728-6145.",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c467f4e-6ab6-4d19-b0ac-ec1581b5b3ee",
"author": "Matthew Beam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlOptasUFug8VMUjpSg3hFal34JuJ0GIEcOwmcYZ5Rz-9E3B4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The manager, Denny Torres, is friendly and super helpful. He answered all questions and made sure all is great with the office we leased.",
"date": "2023-05-25T21:14:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matthew. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5065acc2-fc35-468c-80f3-89ecd35ef92d",
"author": "CJ Marin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKteEYe2syya69rUlQXq_rlyx6jGPQtQcbOGrMcywe_3gwPLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went there with my mom today to take care of a few things. Denny was very helpful.\nHe educated us on a few things about storage units and payment options.\nHe has been very prompt on calling back when needed.\nHe was very professional and friendly and took time with me and my mom.",
"date": "2023-05-25T19:33:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cj, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Denny! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "95b53f9f-3ce6-4c61-85ee-a7cc820e9f87",
"author": "Justine Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIh11KMtzrH8svgFTj4aAPsjcx-I09nB335Y6saoJNMHJysXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice, clean, safe, and secure space. The store manager is very friendly and helpful.",
"date": "2023-05-10T11:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Justine! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and are glad our team was friendly and helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "804408a3-8076-4835-a653-dae863c904e8",
"author": "JT Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1uXTxlW8XxJWmmcg9wqhgTiNo3vOtq44cCuKbLVHDPGHOswDf=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am, to say the least, an experienced storage user having paid for almost 10 years for a rental unit and others throughout my life. Let me tell you Mr. Denny Torres is the most professional and thoughtful storage unit manager I have ever met. He met my family's needs, concerns, and his assistance with their timeframe was nothing short of amazing. Thank you for all your help.",
"date": "2023-05-09T19:10:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jt! It's wonderful to hear you had a positive experience with us and that Denny has been professional and able to take care of your storage needs! We want you to know that we are here to assist you with any further storage needs! Give us a call at (336) 728-6145 if anything comes up!",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "737847de-aa62-4a75-868c-80f24c45635e",
"author": "Britkat",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR17ksCVvBxkjxG1fkwUzL8LlRvErrgGRPEOtRsFblc9XvQ5KD=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a storage unit today, and it was a positive experience. All of my questions were answered and Denny the manager was very professional. The facility is very clean and well kept and prices competitive too.",
"date": "2023-05-05T23:56:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Britkat, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are thrilled to know Denny was professional to work with. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "68300e7c-0811-4a3a-b116-183cc5f664a4",
"author": "Tia Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwoZLF_E0HDJRz6Uw27XuNwgQdjeUbO5ph8d183rZ5dbAi7FjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and great customer service! The manager James is awesome!! A+++++",
"date": "2023-04-20T23:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're so happy James could help. Thanks for noticing our teams hard work to keep the facility clean, Tia. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "92f78ed5-df0d-4db6-ac05-d6d6a6b12c13",
"author": "Mark Hill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSO_7YDTd6x2OOzQD0hrpKIUcsSNN7RX--mZXZTAwO_iuxGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility, great customer service",
"date": "2023-04-20T23:19:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.
",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "002e5c4f-4542-4ad5-8d59-67801f1a156e",
"author": "Mark Plymale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHDwLu-sC-np1A1ID1hlsb8eYf33oHgIGsVP9jxWXco3Lm4cQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your stuff. Great people to have your stuff around. Excellent staff. Everyone's super nice.",
"date": "2023-04-20T21:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mark. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0e5b4a68-fcb1-4cbb-8275-b51587f77233",
"author": "jada underwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOTnUEoQTUq6z_SFP0I1IuvwB-tJtGOMG7WNQiSoUQC8CtHB57=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-20T19:52:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jada, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space. ",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "186177d7-b4d3-4060-bd9b-41a797b401f9",
"author": "reecem37 !!!",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_GFegpzdow9KTEmDTDPvsnEkj7Z3QqPOJASp0ahcbcKpY1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jimmie is very pleasant and informed on all unit sizes and prices",
"date": "2023-04-19T18:16:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Reecem37. Thank you for the review. We're so glad Jimmie could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4562f43f-2145-46b3-8f3a-0bd05d48654d",
"author": "Chloe Keepers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAWbZudrE9e_P6A794peVjE6S2P-PLZwPBQfaRb0-ehCHb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2023-04-19T17:08:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chloe. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55db57d6-c96e-4d88-8492-4308c95827ef",
"author": "Lisa Westberry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzhciz4jI3-gYSGjOxgg-Yfzhe-XssKgksOQ4NcoK53Q0QYX6U=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "He answered all my questions so professionally. Answered the phone quickly. I think I spent maybe 5 to 8 minutes on the phone with him. Great place!!",
"date": "2023-04-19T16:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0adf0c16-249b-4877-8033-ab020e7777be",
"author": "Kelly McCormick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLz9zCRuckrpu7aRqJu_DbbFn2Qu8ywp7XSIxkmCDVhV5mSbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and follow up to ensure satisfaction with renting unit.",
"date": "2023-04-15T21:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelly!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c78d0747-a168-4598-9b00-aa6eee5565d1",
"author": "Katina S",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9juO8qH8e_0s_I6wflzzBxuqqiIG0ga5v9MDnUxM6Yak0sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "10/10 would recommend.\nWhen I got a storage unit I was unprepared and had no clue what I was doing. Denny and the members at Extra Space Storage helped me any way possible. I can be honest when I say, that they got me through a difficult time, and I could not be more thankful!\nNo hassle. Only help. They have been amazing.",
"date": "2023-04-11T15:32:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katina. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Denny. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bea2f6ca-ad6a-4ceb-88cb-6507601d32ea",
"author": "Kristi Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG7xPWiXgMokNL7qc4DybaEa3ZdLpIkGUVjEx_OzSI8H1I6bZF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was in a pitch I needed a storage building. And let me tell you I couldn't go wrong with this one. Denny Was very helpful. He explained everything very thorough. Quick and easy we had great conversation really super guy. The place is very neat clean. All I'm saying is is if you need a storage building Denny's the one and this is the place.",
"date": "2023-04-03T20:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kristi. We're glad Denny has been helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "b00c0c46-f272-4a6c-8457-53f5d1a134ac",
"author": "Darwin Grose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeI0dwJwnT9q2Md7TgI7N6ZC2p9ZcNZeVzMBxJeBZ0NTUvMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful with unit. I was also able to utilize the dumpster at site.",
"date": "2023-03-24T18:29:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Darwin. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "88a2847a-3dde-4132-9709-129b477f9ff2",
"author": "MKEvents Andcreations",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6LQ_3B24l8R0S4Y1pTZ0J2RfClwaHbOV1uOdPgPEdI50xij6M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was of Greta assistance with informing me of available upsize unit at site.",
"date": "2023-03-23T19:36:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mkevents. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec6b7377-876e-4c21-92a1-2ace39bb1089",
"author": "Robert Hisamoto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEHABrZu2PD-U-AJXm96ao-0oVXiwmV3oyzL_NIHH_LaQOag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Denny was a great help in arranging my storage needs. The storage facility is well maintained and I feel very confident of the security of my property being stored here.",
"date": "2023-03-20T14:21:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Robert. We're glad Denny was a great help and that you were met with a secure and well-kept facility! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c4dc3f98-3277-4c24-96b7-8fc2225e9e06",
"author": "Jason Hopkinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmtLRRCHRBN519i47M1HZWY9r4kBYg9_nGQcipi--8w7nmvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny has been very helpful.",
"date": "2023-03-18T21:26:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Denny! Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0c9530b-7890-4bb9-942c-a5156a9681dd",
"author": "Dreama Ufland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDL0qqdHnLWEuVOAtgqetTWqKq_6jlT5QWX01srB0ltZLT8QSl=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and Denny was very helpful !",
"date": "2023-03-18T20:36:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dreama. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1f5a762-6c94-43a3-9781-4ced7a6f2c7d",
"author": "oue191",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFYxmqV2HJQ9mBpejTMbbKnXIjE75QTkz5w-Si1oU5-SvPXQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "Clean grounds, storage units, office and rest rooms. They have a few unique unit sizes which I needed. Outstanding on-site service with a smile. Denny is professional, quick to respond to any questions and/or concerns and takes security seriously. He contacted me less than 12 hrs after I changed my lock to confirm it was owner action. Always asking if there is anything he can help with. Prices are at the upper end of average for the area but the place is run well in my experience. Worth a look.",
"date": "2023-03-14T22:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Oue191, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We’re glad to hear Denny provided you with the customer service you deserve! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f13390b8-c9d8-4057-88a8-21cb3024151f",
"author": "Sam Gunter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9S_UN7Zj-ELeFG2GBh-aIpyv460ib9pj5bVnzpnrsn6Z5RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful today",
"date": "2023-03-13T17:48:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sam, thank you for your review. We're glad Denny was able to help! As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7a90a582-1da3-4a0d-af76-8fbf99e925a5",
"author": "Kimberly Morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtJVks0asXDoX2sX5Q62HuBXri6Jg_ISvRchmqfAqeV1622LE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service and Denny is great!!!",
"date": "2023-03-13T15:26:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kimberly. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a64f63f3-2669-4437-ba97-a7de49fa22a6",
"author": "Howard Everhart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNggeU8h64uhgcAA8mlPVuVtD4tUCsp_eTDHILvl587GIYq9wr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-10T22:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Howard! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7ed24ee-d2b8-451f-b2ae-befdfa352c92",
"author": "McKenna Kimbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLjExtqTc_itKlNDXvETETzX6YopMyE4HdIsL03k1b95o7gWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was fantastic!! Excellent customer service! All the details about the facility were explained in detail. The entire site was very clean. Excellent choice for a storage facility!!!",
"date": "2023-03-06T17:36:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mckenna! We're happy Denny was able to provide a smooth rental experience. Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "34683029-6080-4640-abee-3e3088a6a93e",
"author": "ELAINE SCALES",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEkHBRG16dE8moTixhjMdZhQQB6n7z8_j9cvM0OeZSvk8xNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My name is Denise and i rent one of the office spaces here and the on-site staff are incredible… they go above and beyond to make sure everything is in order. If you every need anything they are prompt and accurate. They even created me a sign for my office space so my clients can locate me easier.",
"date": "2023-02-23T18:39:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elaine. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Denise. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8db05fa5-e777-4b32-bd01-d28889921dca",
"author": "Daphney Flowers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLNKYCy0uYVuzxPamdzcmNlew7WJ4qkF50D1Rr0fvSG___Lz7JUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was awesome!!! He was very helpful and walked me through the entire process! The facility was also nice and clean!!! Definitely glad I found this place!!!",
"date": "2023-02-18T18:10:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Daphney. We're glad Denny was awesome and able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c5043d35-2f0f-481a-a1cd-3f6716359563",
"author": "Keith Tisdale",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzzoFZ3xdC0f0ilFRpZ6Z3cfrS4uOSQfCCpQtofCTCCWneibn2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice to meet someone from up north in NC. Awesome convo and service.",
"date": "2023-02-13T22:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Keith. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee75239b-5d75-46cd-9410-f7ce7edbd6a0",
"author": "Wolfie Star",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC8HYtlNtu6Cf28rGfVd1Qjj_hjNiSWwPpNYfhRA2x3S8CiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was very helpful and provided assistance with unit",
"date": "2023-02-13T21:25:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Wolfie. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "340ae449-2715-4768-9202-281450fb1baa",
"author": "C R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKw8JmTjzKZsLgUX_ecu5bIfVptF9pDIGtHczdIdyuHKQ0sYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny was awesome and very helpful.",
"date": "2023-02-13T20:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Chris. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8538254-0917-49d3-ba64-bdf94065fc09",
"author": "Don Galloway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLItPD4ETwqdODFGZwjzUz8GMS5cG6o0ng2yhsU1Wrv1RN5Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience at this place!!!",
"date": "2023-02-10T18:53:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Don, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f5c9145-9542-4179-aab5-d4e01cd0b33f",
"author": "Lance “D-Max” Starling",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2cX_gK1FIz1zGBqB1NxsufW30hEMtYUBzXqsJkUO-lput-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and a great Staff on hand. Denny is great to work with and helps out more than any other person that has been here.",
"date": "2023-02-09T19:05:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lance. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "271e0ac2-1db5-4a49-bfbe-22d5dc9db248",
"author": "Matt Nunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYDSsipM0QK39EFe3WGj0gWCi1uJqs1uldo-mnalrJ3ABfrw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Just wanted to say thanks to Denny and all the staff at Extra Space Storage for their excellent customer service. The facilities were great, the pricing was extremely reasonable for the units, and the customer service was top notch. I would highly recommend the company and their staff to others.",
"date": "2023-02-06T20:01:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Matt, we are so happy to hear that Denny could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2023-07-08T20:47:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "80ebcc9e-0664-4519-a4ba-88f19f219ed0",
"author": "Ceasar Walthour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXa66VWFK6Zc4FTRwXI2UMLgperEdrz3f2oMm33dBLMtkQvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira did a great job, great experience with the entire staff at West Point Dive location in Winston Salem NC",
"date": "2023-02-05T13:24:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ceasar, thank you for your review. We're glad Ira did a great job. We are thrilled to hear your experience was great. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6ee07ad-c998-4d6b-bfa3-df82b45328c9",
"author": "Michael Bastian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG6Rwxp6WPJ6UofJ6DfPL1a7kAz4r8Jr87EPC5Y33HqP5EQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-30T22:32:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Michael! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f9642e42-40a3-495f-9c43-0b506e3cb879",
"author": "Alice May",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_Nspnrkiz8hP5UqIbT4nKDofHpEIIjwzNqUzcvHtlyuys-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-30T22:15:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Alice. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce9e8b82-7cc4-4d09-b217-32ca7a186bc2",
"author": "Lady Di",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1rfEwp0cO_8pGcsJnBux1NsW8XkfGWQdXg9BKqlVv1Cw23A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2023-01-30T21:29:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Diana! We're committed to providing excellent customer service. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69df5f02-932b-472a-bffc-255186390570",
"author": "Greg Cates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAxMgHKJP9QlF_gHpkEbf2pS8UQ3agyQnbX780Q7IwKZBULw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-30T17:48:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "159c8b7e-da7d-42c9-91da-e1711ef8cc1c",
"author": "Brenda Galloway",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ2W2cXDSADLqZIrUykIsVXht6fPx4LLLXEBEg8xbTqr1g_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-30T17:25:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brenda, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16a529e0-b402-4cd5-b023-8246a4b2cf8a",
"author": "Cary Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqtZIwsvqmisnDEDk8DGMe-jz8lqFqqpslGjyYcUhOB6COlx1v=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-29T00:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Cary. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2631179f-613d-4d71-913e-1bb4c966f92d",
"author": "Lovoy Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX21femZVp59Xcx-ZhRPWD-mtFPo6ue3XwuPbesHYoNs5IYFUKe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! They will take care of you!",
"date": "2023-01-18T22:57:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lovoy. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aad1b6e2-82e8-4662-97f2-d3b3fbb4f56f",
"author": "Virginia Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_pP6wVvoVJh2KMw-aiZZ8bkwiylv1LE2iYkVP8LKlnV9DYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2023-01-04T18:27:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Virginia! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0443891c-e3d4-4c4c-b3e2-ef48e135ae3b",
"author": "AM Tamimi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4u5CaB7mz-fFUBjF2Fg-zfp4xMm7vMWoO-vrP4n8OIsI4iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We rented a unit for our son who’s in college and have had such a great experience!! Service has always been friendly, prompt and very helpful. Highly recommend!",
"date": "2023-01-03T20:01:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Am! We're so happy to hear we have your recommendation! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "633725d4-7f86-4bc0-8d4a-19cf04610df2",
"author": "Christina T",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWM8hphdgyTQzOSfPNpPXMHXoZVTIsT7I_IFQU1AOzZjFulusBRPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is amazing at fixing any issues that I’ve had, the units are at a great price and I wouldn’t choose anywhere else! Thank you :)",
"date": "2022-12-31T17:32:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8dcfbea7-c37a-4949-81a6-fc694daaabee",
"author": "Stephanie McCullers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaCl4W8BvLoSbiM9JM5THqhKVGffCAecJLpfxpV0PLNLldhLom=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-29T12:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Stephanie, thank you for your positive rating! Please stop by our office or call us at (336) 728-6145 if you have any questions.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e408f78-c938-4fd4-a41f-060cbd6dad08",
"author": "Nancy Shawcross",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj5Ws8azw-LxO0_huwc0BFo2tttKXWlMRucWMlKWNAFcx_ws8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Denny for GREAT customer service!",
"date": "2022-12-12T16:59:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Nancy. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1a034c4-0d8c-4c0a-a27b-c86fe6cc7b78",
"author": "Tonya Sheffield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUefDGSdK9itEQ-tCkXWhivThdJm94PjXmrB2tXctHtUqM1hjVS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-10T19:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Tonya! We are grateful for customers like you. ",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "20036d09-3138-45c1-bf9f-bb2830010a79",
"author": "Terry Caldwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8LE3HwgOEzGKlTIDCc16Q2uhXGCH6Xygxn0uO8snOKix-fA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-06T23:45:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Terry! If you ever need anything in the future feel free to stop by or call us at (336) 728-6145.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f1c6b55-e82a-4287-8ec8-987b64aa6040",
"author": "Jasina Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKe4QM5Bu7S2ZuJcbFNhLWuugzJ86RMJr_DDrpqdnSpL3cyuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer Service!!",
"date": "2022-11-28T18:30:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jasina! We're committed to providing excellent customer service. Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af4f4d27-e844-4caa-863c-89430fed32e0",
"author": "Iris A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW66wgyQ-LK-opY-nW5p_i2Wp99qw0w6Vy8166rdPiCyxTo3fc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny at front desk is awesome. Very dedicated and attentive! 10/10 recommended!!!!",
"date": "2022-11-28T16:00:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Iris. Thank you for the review. We're so glad Denny could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45d732b2-9c5e-4bed-8895-e26ba5a21d11",
"author": "Dawn Tooley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDyKf1QaFQ3IIfthrWCJFNZ7brg_OwO4tNokuF8ZhkkjXrZCxn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Denny and James really helped me out! I had a unit but needed to upsize. They helped me make the best decision and were extremely professional. Highly recommend.",
"date": "2022-11-21T19:31:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Dawn! We pride ourselves on having a friendly, accommodating staff and are so happy Denny and James were able to assist you! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "77ed4094-40a5-488b-afa7-efd3bb22ca95",
"author": "Lance Cummins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkmdpg7KZuXh7dZjJ2bjuZ7sPQPoBYXexdBXfV6XDlgn2dV3Kh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Management is awesome and easy to work with!",
"date": "2022-11-11T22:27:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lance. It's great to hear our team has been awesome and easy to work with! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc31bbbf-502d-4776-be92-d5d560711a50",
"author": "Darla Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIMQk6gjuU_FrF9iT3FWWCYT3d0Day9Vab37RivfzWi_8G-Wnr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our unit was found not properly locked and the office called us to let us know. We were so very grateful. They have been super staff. This the second time we have used them and they are terrific.",
"date": "2022-10-31T21:06:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Darla. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:47:33.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "03160471-ea79-4203-b2ae-473a2d6a3025",
"author": "Emily Wilkes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPNWsxqDymD4uprpNc7ZcoI5RSc35wcQu5ysDir3BX13qnrAJR=s64-c-rp-mo-br100",
"rating": 5,
"text": "We really enjoy the cleanliness, accessibility, and friendliness of the staff at Extra Space Storage. Denny and Ira are quick to say hello, and continuously check on the property without being overbearing.\nThank you for the facility!",
"date": "2022-10-31T12:00:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Emily, for the great rating! It's wonderful to hear you had a positive experience with us and that Denny and Ira have been friendly, welcoming, and great at keeping our property in clean condition. We are happy to know you found our property to be accessible. Give us a call at (336) 728-6145 if anything comes up!",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "91c8cf7a-a763-479d-bad7-212cfe49908f",
"author": "Matthew Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1bwW0miwji-5isT-cg3cHpIyjUGS1l1pXmF3F202UhHMq9TOE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Denny, first class customer service. Super helpful",
"date": "2022-10-28T21:03:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matthew. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96cd5c7e-5070-4618-8c95-ad015ea5e49e",
"author": "Tony Ufland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUs161YiiOW3kBt5E53H5x7xw8sIMBdwjhCo1-Hu-x69NePQ3cflw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to get set up and competitive prices. Spoke to the on-site manager and easy to do business with and customer friendly!",
"date": "2022-10-27T19:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tony! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (336) 728-6145.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9df113ec-f31c-4ddd-b0ae-c86f09ef230f",
"author": "Benjamin Steinkamp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCbfzUQaLnbMvu3Ub-rAoUqfJWKfPifl1GQwNqDmrsPz2l-eDw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Went to check out a spot. Talked to Ira who was tremendously helpful. Definitely getting a spot. Thanks for your time",
"date": "2022-10-25T17:17:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Benjamin. We're glad Ira was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a22dd6d-7517-4cb5-a680-a3ccf0dcfb83",
"author": "Kendra Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoI-oqdY-yUjqBl1DNP_UydmfLYAQkSOat4XZytqX67RgEh9Xpow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really impressed by this place. I really like the way they had spaces available for small businesses. I'm interested in getting one soon",
"date": "2022-10-22T15:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kendra!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1cd91b58-7e2c-4ddf-be3d-026af56c2b99",
"author": "Dallas Eccles Jr.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq8f2I9r58-1GomqJe3ys9gNMqwYWT5FVT7_NLFbKA4dfrrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-17T20:07:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Dallas! Your feedback means a lot to our team.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d3475731-ebb1-43f0-b135-2b05858465b3",
"author": "Melissa Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa5tqyJ8i_gM15alJnnDV7Xz0vtboAtlWYH6ZK9v8DTZJdPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2022-10-15T22:54:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a great experience with Extra Space Storage, Melissa. Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8404db8-0a30-4fd5-99ee-02f17e49dfbd",
"author": "Lyn Gibbs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXPdEZxUEO76WXUgw9kcjKDRBvGcrI7lPU-oJ92KotY0ks_enYH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Ira was awesome! He helped me the whole time we had storage at this location. Thank you again!",
"date": "2022-10-14T17:13:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Lyn! We're so happy to hear Mr. Ira was able to make your rental process hassle free! Give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07fb8ab8-e362-498b-ad3e-8f023910eccd",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU56YUAaSqg5J4UQT8lugSDztdEmW4uSjD_vjYN5ox8uqGHvxNC1Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ira was awesome advising me about specials of which I took advantage of. Thanks ira!\nAlso, ira is very professional and cordial",
"date": "2022-10-07T16:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cjf, Thank you for taking the time to leave your review! We pride ourselves on having a professional, cordial staff, so we are thrilled to hear that you had such a positive experience renting with Ira! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d56ac9af-d267-49b6-88e3-b9b5622ba74a",
"author": "Marie Witherspoon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfIbnY7avSq2RdjKoD3MzyvuUazit1i_NIsPJowwCZuKpGzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent!",
"date": "2022-10-07T13:41:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marie, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility!",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26eb1b43-485b-46c3-a28a-5bf4abd8444a",
"author": "Winter Branch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ69Q7Cl6Kf1oTo7iUm3aqgpzQ9Umcdg5j3v-ElA6tOvxWFZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-04T00:41:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Winter, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility!",
"replyDate": "2022-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e5fc95d-072f-4fbb-a6e1-93b377d3e0f7",
"author": "BossMan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm8rV_xmtv4ASiEe51oTvieEu-L-UmW79u_KAHc10S8slNyA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've seen change of MGMT 3 times in the 12 years that I've been a patron of this facility. Each time, it takes a while to iron out the issues from one system to the other. The 2 site mgrs Frank and Ira, have been really helpful with the transition and have gone above and beyond to help me. Their customer service has been greatly appreciated.",
"date": "2022-09-30T21:30:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi BossMan. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Frank and Ira! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f8701cf2-ae7b-43cb-a436-6159dd92f222",
"author": "Kevin Satornino Sr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKPR_wR1xDW2E4S0AHa8sSz1ZAzarppZ538r3V7yn3aNHhvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had multiple storage units in this location and Ira and Denny are the best always there to answer your questions always help you out, we need a new unit 12x 40 IRA and you're putting us on the list you guys are the best thank you",
"date": "2022-09-30T16:04:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kevin. We're glad Denny was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aeafd79b-529c-46d3-8551-5f03e6ba9ce0",
"author": "Lisa Bolden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJQ0KoKu0srfdjuOTL7O-OYB-5WOO6Vh4ErrqgOAA7cR_YYQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira is the best!!! Anything you need he is right there for you!! 💯💯💯",
"date": "2022-09-27T16:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Lisa! We are glad you had a great experience with Ira. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c83d9a07-0d1b-4871-b426-44c798ce9aa8",
"author": "Chris Putnam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9fJVFa5l2kOD8LrzULNcPA9N12HgJiHI7WeNu-eaU-LKjnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick, easy, and had everything we need! Ira was extremely helpful and even drove me around on the golf cart to check out the unit! Highly recommend",
"date": "2022-09-26T21:30:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Chris! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce831c69-7368-4878-b1ea-a09e931b5a39",
"author": "Donna Cain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7BRg5M8-E2GT_oQ89EjOpdUByLKxPXKNeBWnKr5qT9r9aTJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s was great! Looking forward to a long time rental. Kiosk will be very convenient.",
"date": "2022-09-14T15:48:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Donna! We're happy we were able to provide a smooth rental experience and look forward to working with you long term as well! We are happy to help with any storage needs at 888-storage.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d751fb7c-8265-4915-bdc7-097688941ddc",
"author": "D C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiqCwfqTBjX2D1iQRnFXFa3cTrqUoCnjnhs2mdXnBr-ZndlA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clean location. Easy to find. Friendly staff made the sign up process go by quickly and smoothly",
"date": "2022-09-10T15:56:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, D! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "7cfe5af8-3459-4290-9e88-095ac0fb318e",
"author": "Evaristo Guerrero",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcqcAiGYiJ3Sk-sYnle-NbbgqhGSEIIq82euQHsOSwonY0_rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, clean, good rates for new rental. Highly recommend",
"date": "2022-09-07T13:58:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Evaristo! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "b5d7d73d-9592-4bd5-9435-08e9a0ce896f",
"author": "tony nicholsion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLF8C5dOr34KshG2CKZMcRgUJrazYOpQSeTfevVIbHMY_Vc4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira did an outstanding job!!!!",
"date": "2022-08-30T16:29:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Tony. We're committed to being your go-to stop for all your local storage needs! We're glad Ira was tremendously hopeful. If you ever need anything, feel free to stop by.",
"replyDate": "2022-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82f1e364-5cb0-4234-ae78-62aa463e8004",
"author": "Casual Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzRifswbocEmoR53VZp9eazSsHqffPcEk9fBlkxQlTZ4sRAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great access to storage ! First month was free which was very convenient. Good customer service!",
"date": "2022-08-30T15:44:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Casual! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "7887de8d-4bff-46d2-aed5-1f1636e92ddf",
"author": "Abby Bridges",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyTMy932HfarzFNcHkF-M3HO1krMOtgvqvVRWbGucT0LWXIY-nfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-27T14:57:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Abby! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a5b787d-0a14-4c08-b1b7-ee42677523c9",
"author": "Josh Leo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJNsn_kzz-M9zwNCV7HdAXxkLaPAKdAD3-4XEdO3KLnaV1-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Very clean and easily accessible!",
"date": "2022-08-22T21:39:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joshua! We're committed to providing excellent customer service. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Don’t hesitate to stop by the office if you need anything.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d112239a-539b-40f9-b633-35a361eba7d2",
"author": "Talitha Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfpYc62VKMcEOyoUCeEoPEW-Ay3qhUCfIUbW564xbjpL9nvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a pleasure being here. The staff was welcoming and very helpful ! I also enjoyed how the communication was between us. Overall great experience!",
"date": "2022-08-18T20:55:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Talitha. Thank you for the review. We're so glad our team was welcoming and very helpful. We are thrilled to hear your experience was great. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8547bb4c-a2cf-4c81-9586-5447eea7a3c0",
"author": "Dawn Parks Proctor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6XgO2HG8XyvOaB7J_rw1Ch1cqxhUNHVDwyTFkF2VrlNGjgg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ira was very nice and very helpful for us.",
"date": "2022-08-16T17:36:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dawn. We're glad Ira was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a21908e9-4514-406e-b831-06a83ecdc9e1",
"author": "Frank Walsh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoPmpVxmXGTE4bUGYyzjm3CjuLmtX9fC-u4EAHDeZyLJoEEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira was a pleasure to work with. Helped show me all the boat spots available!",
"date": "2022-08-15T16:45:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Frank. Thank you for the review. We're so glad Ira could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbd25d24-b0e4-4975-a6c0-c46becbd6a05",
"author": "Jada Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXazAXc3Y8-m9KGz3gDakm7SgMqgGIf4BlNfJSTd3wM_DMXXp6k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-08T20:15:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Jp! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (336) 728-6145.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c705fb9-4d8f-4332-81d8-892d5ac694dc",
"author": "Darla Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVryZd32YS4DcsY01ipdk2BBH3Xh6ddCtzCRRnXozwVOJrHT7iHdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys are great we have used them several times. Clean and great customer service.",
"date": "2022-08-08T16:15:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Darla. We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "28d14c99-2e55-4ed5-bd87-cd709f2b559e",
"author": "Mary Bumgarner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQdbr23D00UOSeVVTzdAysi7ggXiZAxEsCv6WqWpKSUfx8iA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Paid in advance to avoid price increase. Ira helped me understand the pricing",
"date": "2022-08-06T19:43:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mary. We're glad Ira was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5a6ed1fd-0f95-4faa-8974-a6ef0c2d24a4",
"author": "C W",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtkIY2GdNbikoIZkFLeyFGeLjqchtuM3xxM2w7fXKyom_qxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve been to many storage places In the triad and this location is by far the best I’ve encountered, nothing but great experiences since day one, the associate Mr IRA is very friendly, knowledgeable and patient. I definitely recommend this location to anyone seeking a storage unit!!!",
"date": "2022-08-06T13:08:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi C, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mr. Ira! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eeed5a03-b649-4490-9135-b0568abbaebf",
"author": "John Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwgKpJSaTtBhiolV7bxxKgS0b8Mr86b6MfjPQ5j4z7mD3Rvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Overall, for five years, a positive experience!",
"date": "2022-07-21T00:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks so much for your review! We are thrilled to hear your experience was positive. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0bd34b91-cc99-4b70-ad51-17f0d0bd7b01",
"author": "El gigante Euu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNyK6VEqtFIw2OPuksEnJ5WSQCLXxlStBFWUG5xnvGSGRG_K4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks Irá",
"date": "2022-07-11T16:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, El Gigante. Thank you for the review. We're so glad Irá could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c20d2977-9c28-441d-9f78-de70ed4c82e1",
"author": "Heather Sechrest",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiUCauViTWfOBd-ZHGkiyPw08SyydL9HoVWTvcSFhqr1tffg=s64-c-rp-mo-br100",
"rating": 5,
"text": "First time using a storage facility. Ira let us look at the storage unit and helped us determine what size was best. Ira was very friendly and helpful. Quick and easy service!",
"date": "2022-06-21T22:11:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Heather! We're happy Ira were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5c2ec565-8f5f-47bd-9b34-30ec3ad2ff75",
"author": "Matthew Craig",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJonpJ3O7sRJXuCgBFF8lda7R1prgy8Sl7Z2ig8LO7906qd=s64-c-rp-mo-br100",
"rating": 5,
"text": "I can’t say enough good things about this facility. The staff is top notch and very friendly. The site is very safe and secure. I would highly recommend using this facility.",
"date": "2022-06-17T13:46:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Matthew! Providing renters with safe and secure facilities with friendly staff is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6078b14f-d6e0-48ca-ba26-04ceb6aa206b",
"author": "Nick Amber Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdv0KRmtWA-qfTbsTb_wd8BltlftGHvKmSrajlV3X-tfjCz-4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our first experience purchasing a storage unit was simple and easy, and Ira was a great help.",
"date": "2022-06-14T21:43:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nick Amber! We're happy Ira was able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1aba7709-5d40-4260-84df-d9bd3fdef8ab",
"author": "Quadear Lamour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4K3eI-EexAsEuQQOVxT5R1_8vlQ0tllMPK3yOPxJvHEaV5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2022-05-25T15:53:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Quadear!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility!",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73e2c20d-47a6-42da-a134-22de20c753a8",
"author": "Jillian Jack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3gmnc3gKdrOuGBC58XQRGPniQTH32Wt8qDscqhDalygi66w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service recieved. Will recommend always",
"date": "2022-05-20T14:29:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jillian! It's great to hear our team was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4cdf128-6913-4214-9b93-1fa7a1b39372",
"author": "Bouncing Bonanza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL63sVYoufBHo8RiHtoeIzqKuCQYNatLl59iwoQs-svnqyZEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "IRA was very helpful with showing me office space and a storage unit. I was able to sign up and move in that day.",
"date": "2022-05-16T16:09:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bouncing. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a32e7c2f-15a1-45cb-9206-8b590b47023a",
"author": "Tracey Pugh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoMTXdKP8gIx8DfypiXzaPlW6aWWLHw7sfNNoBO5gK3E85Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super nice management. Ira Jacobs helped me get the unit I needed with a discount.",
"date": "2022-05-14T17:25:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tracey! We work hard to meet the expectations of our customers, and we're happy to hear Ira hit the mark for you! Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d90bc71e-72bc-4b0a-ab4f-048e874db2c5",
"author": "JD Paschal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1_xuiZIw4BHViV6IWGAxx3haK4pqGYIWLDzq5B86rmOSSvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira is very knowledgeable about the business and can guide you through your storage needs.",
"date": "2022-05-14T17:23:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Jd. We're thrilled to know Ira was very knowledgeable when helping you! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8037bdd5-f837-4885-8f44-e0c8078c9f03",
"author": "Dark Storm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6DowI3OLAWJLB7vN6JzMr4N5MTXb51qBtnq-ptnVVaSxDDP4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff was really helpful. I was able to rent a parking spot and a temperature controlled unit. The Unit was clean, and odor free. Thanks for the wonderful service.",
"date": "2022-05-10T22:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dark! We know our customers value clean and odor-free facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.",
"replyDate": "2022-07-08T20:47:38.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f552b727-ade0-4069-9fdd-6b07c742bb75",
"author": "Mi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBHiJNN5-6baylWQeg0qEzoFr70K9heAE4p6PX_2ApD3S2Jn_cWQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-05-07T18:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mi, thanks for leaving a rating! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6291def0-ec5b-4357-915c-c51d2af52e38",
"author": "Ellie Proffitt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDfeGEtXwGBacPp8bjsjJD0RVYmR8J40b8OpWlqVIatr4G0L4q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love extra space! They are so helpful with my storage needs.",
"date": "2022-05-06T16:09:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Ellie. We're glad our team was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fa5526f5-ff0f-4196-af77-a1c98650a631",
"author": "Matt Bartell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7UOwAhazwh34HFfaNNzWfZFLPZN_ckGWz6Mzdh67tRKMJzec=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s is great to work with!",
"date": "2022-04-23T15:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Matt ! Thanks for the positive review, it means a lot to our team. Please call (336) 728-6145 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4d95eb3-20b4-4cb9-8fa3-6ef23e807435",
"author": "Erick Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT80ArbgvyXMPyfSc7tcr5CDD-a8yv04D614kNqY3ouFJGDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy sign up process and great location!!",
"date": "2022-04-23T14:39:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Erick!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d9c5e53-5804-4fea-8ce6-5abcff36362b",
"author": "Zhane Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgr3d0DJE4eVqurJOmG_YYwW6pZgFJTh8XpeQnQQ5wDk-43Q=s64-c-rp-mo-br100",
"rating": 4,
"text": "Ira very helpful with my move in thank you extra space storage",
"date": "2022-04-18T20:05:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Zhane! We are glad you had a great experience with Ira. We are always available at 888-storage to help!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "608454d1-6133-4890-b960-48d26690321b",
"author": "Alejandra de landa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPOp9C8Yi6evGzx2IvLQlCAd8G9wbOsfRVoQ4HGZ1PobKSXIc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best service. Jacob is great.",
"date": "2022-04-18T19:31:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Alejandra De. Thank you for the 5-star review! We're so happy Jacob could help. Please call (336) 728-6145 if you need anything!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5db87895-7728-4f1d-aa04-cfb98eec73c7",
"author": "Alan Swaim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNp9VY6RaoHd4gxuH3C25RoxR-uuwFTJR9_9eBHj3embpTgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been renting for over 3 years. I like extra space storage. I would recommend to anyone. Friendly staff.",
"date": "2022-04-16T18:05:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alan, for the great rating! It's wonderful to hear you had a positive experience with us and appreciate your loyalty. We want you to know that we are here to assist you with any further storage needs! Give us a call at (336) 728-6145 if anything comes up!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "82c562d7-1200-4f1b-9725-fe65886ce429",
"author": "Troy Trinkle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzxQi8iHWqDAcPKCrloeLofgkDR9rsL_KJtBUgU45lnRZIJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "very easy to work with",
"date": "2022-04-16T15:51:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Troy! We're so happy to hear we were able to provide you with an easy rental process! Give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf53d6bd-cf45-4bba-b0b1-8abb93aefbbc",
"author": "Derek Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYPinhcbJ4gxtTqc5NnfWT5o5nUgePqep424_czFNwgeSFEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service",
"date": "2022-04-16T14:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Derek! It's great to hear our team was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22af3102-01ca-4918-b162-bdd619db4b03",
"author": "Mircea Radu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHMgZN1dpO54FVJq3p-dPp_MCWwvzGg7ZmbYpEed1Q5Ubb2WE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service Mr Ira took care of our needs. Thank you",
"date": "2022-04-11T14:18:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mircea. Thank you for the review. We're so glad Mr. Ira could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2269a12f-2741-45a3-9c3c-acf3122e275c",
"author": "John Price",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9vDfnU6OcuWGvqPWxug8IlLDl4gUyu4Wtg9p3Lazk7ck8JQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T15:55:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, John. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b9bf6d3-73b4-41e4-8538-16d393682c5d",
"author": "Laura McCalmant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeHcGQKKDf0qbzuyYxwCvMLcCqDSE3Y3hU8Cc5BXed-fAwwuq-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome management!!! Thanks for all the help! B",
"date": "2022-03-30T19:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laura!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (336) 728-6145 or stop by the facility!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c24e548-2a30-4562-85ce-378c16f33d3f",
"author": "Jordan Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXD5Hk-OVib7z_CE0yhNdl9bh-FvZoRVmhZIG9kW9sWIbm5A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-28T16:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jordan! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d6a865e-4654-45eb-999b-7bf8a6e466ae",
"author": "Pat Tapia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGX2XI6lELosmAf-Z-ehGcY6RsU1eVDDGfsPQsCtMq9TQ6XA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-26T23:53:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Pat, thank you for leaving a rating. We would love the chance to make things right. Feel free to call us at 888-storage to provide more details.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7612ade-e6a1-4277-8f08-8ef9f8e2c285",
"author": "gary jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITP0nwi8Fv68-Jq7EuqZETswJ0vlhj5Hih1pIaYDx6vhoIJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2022-03-17T20:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Gary ! Thanks for the positive review, it means a lot to our team. Please call (336) 728-6145 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b151196-9976-43b2-9f11-75a8682f4ceb",
"author": "Adriana Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGZyutwpgsiSzavZfbleKEuOxB_I4NQBFx5L5MI4Ir7oq9MA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience!!!",
"date": "2022-03-17T20:19:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Adriana ! Thanks for the positive review, it means a lot to our team. Please call (336) 728-6145 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "455eb195-cc70-47ab-9c9e-53a7db868f3f",
"author": "Cindel Krantz",
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"rating": 5,
"text": "They were very helpful and quick to assist when a minor confusion occured. We rented through the website due to a move and were a little confused when first arriving but the employees were very compassionate and helpful during the entire process.",
"date": "2022-03-16T18:20:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cindel, thank you for your review. We're glad our team was very helpful and quick to assist when a minor confusion occurred. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [
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],
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},
{
"id": "36f9e10e-c915-47b1-b6a4-876b1c77367a",
"author": "Carol Jowers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnfgl9iw7RAXcQnq2ng_uERtp__YKw04QX3WLudZJhF6hr87Purg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I want to say moving is not always easy, but when we came to Extra Storage The manger Ira was not just a worker he was more a family member. I thank you making our lives better and easy. The customer service was wonderful!! Thank you so much",
"date": "2022-03-07T16:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carol, thank you for your review. We're glad Ira was more a family member. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "258a1b44-278e-471d-b543-14dcf0bfae69",
"author": "Patricia Ramsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTB2FkZNKljR1OJC85gWVb1E-UocoMWBFu4_khpmWLPTUkMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and courteous service.",
"date": "2022-03-05T14:43:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Patricia! We're committed to providing excellent customer service. We are always available at 888-storage to help!",
"replyDate": "2022-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3cd1ad03-b2cb-4bb5-9714-6b6131ac44cd",
"author": "Anthony Spagnola",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBRP237FVTlCKtWFBf-f-_-PMfwTRVH3DgQLPKinlWzJeNJMVdjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira helped us out with a new spot for our RV. Got a good rate for the size we have too.",
"date": "2022-03-04T22:08:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Anthony. We're glad Ira was able to help you with your new RV spot! We are happy to hear you feel good about your rental rate. Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "79ce62a7-b078-4881-8932-066d117f1fd0",
"author": "Michael R. Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmKOS48TUvus7XthavQf8-FVOvG3j-FYlRjcXhVzSbRcnHGVo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira is so friendly and been helping us with start of our storage here even we are Deaf married couple thank you! Tami Jo",
"date": "2022-03-04T20:49:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thank you for your review! We are happy to hear Ira has been friendly and helpful. We are here to help! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf400fc1-c022-4a76-b364-44585f3ba233",
"author": "Michael Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKjX4ZFebv7OaZrs1HyGWwbLtb5mJO28agYoDrBdMkmxdunQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira is so friendly and been helpful to us as we are Deaf couple thank you for your great helpful to set up storage for us!",
"date": "2022-03-04T20:44:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thanks so much for the great rating. We are stoked to hear Ira has been helpful and friendly to you and your spouse. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc93ded0-5d6c-426c-b818-ce265c2be3ed",
"author": "denise canty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1-bXVPlTOHegsSF1K1U5BJOPwsEV5ZbefK-oRIlcpEN-Z5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager Ira Jacobs was very helpful and professional. I would recommend this company to everyone.",
"date": "2022-03-04T15:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Denise. We're glad Ira was professional and able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4089d3eb-b5a4-4f3f-92e9-c7402442e669",
"author": "Rémona Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYMrj4Juo-4_kJFGWbYCbrHqk3l9np88zYivgn9LVIQQPPgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and personal service",
"date": "2022-02-28T21:36:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rémona! We're committed to providing excellent customer service. Reach out to us at 888-storage whenever you need us!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d087573-b73c-49a4-bf5c-0463768431c1",
"author": "Thomas McKim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ35asM2Y_eu3cCesck1HPKmUIu_rSxDeMut7bYZ0LbtPW-cw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira was very helpful with the move in process. Very personable and efficient. Very responsive while showing possible storage locations for my RV. Got things squared away administratively quickly and painlessly!",
"date": "2022-02-28T17:47:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thomas! We're happy Ira was able to provide a smooth experience when finding a location for your RV! Please let us know if you need anything by emailing us at customerservice@extraspace.com.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e10399f9-6848-418d-9291-7cc0da956d4e",
"author": "Buffie Wiles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9yC--HItPqWj0Le4-1RwlR2xl9kGm0OLP4ny-R_NiMEOnqqs=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is very nice. Very helpful in the office.",
"date": "2022-02-24T16:03:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Buffie, thank you for taking the time to share your experience with us. We know that our customers value nice facilities and helpful staff, so we do our best to make sure we are able to provide that! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11b3fa57-b2a9-469f-9d93-dd194fdc2768",
"author": "Ileana Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMH7HKRfYES_91f9zRO8yzclW_qksPIAwMEwIzhT_Bblmn5wlcAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira Jacobs good service and very friendly",
"date": "2022-02-22T17:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Ileana! We are glad you had a good experience with Ira. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "1a0d372f-93b8-46d8-889b-b45ef9cebbeb",
"author": "Matt Bolick",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7I2TQonh6Gnud_uM5zoA7hl77yJxBh1AkCNl5XNYDTyLd4Qk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great access in a brand new facility. Really convenient place to park an RV.",
"date": "2022-02-21T22:09:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing Extra Space for storing your RV, Matt. We are so glad to hear that you've had a positive experience. Reach out to us at 888-storage whenever you need us!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "d103132d-5b2f-4cd3-bb6d-313f1924af6f",
"author": "Bold Believer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDhbmuB_3xeQllm8cctP5AFB-z3KSRX5-XBMxzCSl3nzXG_HE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very welcoming and professional",
"date": "2022-02-15T17:24:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Bryan! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b6f63819-bdaf-422b-8d94-25bf7e19897e",
"author": "Jacob Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPK9MYpdCsLaVJQsWEHsMDQ7huXTkcKObeB6n0IdeKTI4G1bo4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira was very helpful and friendly, wonderful experience.",
"date": "2022-02-14T19:11:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jacob. Thank you for the 5-star review! We're so happy Ira could help. Please let us know if we can be of further assistance at 888-storage!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "57f41b1c-2212-403b-b6bd-253bbf3c3106",
"author": "Katlynn Lund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOlOLmEoakvWNzBE7P-xbZD__Ymd1WdcK3fNTttcQz0v2lPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ira was super helpful in getting our unit set up. Plenty of space for our things and climate controlled.",
"date": "2022-02-14T19:10:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Katlynn. Thank you for the review. We're so glad Ira could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91ebf059-bab3-4e41-92b1-6029ba0baa3a",
"author": "Paula Wilkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiwhFDKXk-bFqYfs6-vACto_RJr-aIXznXyJaL7z-wSQCVAaki=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-01-14T07:42:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Paula! Your feedback means a lot to our team.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9acfef9a-fb61-46ff-b544-e37c04804d50",
"author": "Patrick Roberson (Rob)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFISCklpD5qrWt1LrhYZfF1WGFp3BcY6TxOfk4Z3g7glynPCZc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T01:12:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Patrick Roberson, thank you for your positive rating! Please stop by our office or call us at (336) 728-6145 if you have any questions.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54b2d2c0-84dc-458d-9fe9-43ee5cbf8fe1",
"author": "Danny Tetzlaff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsI2Q_osP4x0C8tFtJQyBdBM41JDSXnxlZrGhTYsbVsvIyYp0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything went well. The paperwork and move-in experience was very efficient. The manager on-site was great to work with. He offered a couple of options that made the experience even better! Well done.",
"date": "2021-12-17T03:02:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Danny. We are glad our team was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3c3e0499-de2c-4343-8bcb-e01c8db7d513",
"author": "Harold Fernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZfSc-eiKF2adlcEQUHzpIN8vrL7FSoyF2f2e_CtZ-8-gswQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-22T20:00:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Harold! If you need any assistance the future feel free to stop by or call us at (336) 728-6145.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2d533fd-3a44-4eb0-ad02-fddf2333db5b",
"author": "Hope R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjnkTaVl45FCDakSDxt0qdPAIEfXK_K5iIYkKqwhLmpQ_iZsY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-22T19:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Hope! We are here for you if you need anything.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4f8d971-9aa2-410c-94b4-7d654286831e",
"author": "Nicholas Fernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsRWKfydSqP0-TMe6oFAh3YthMl0mp-C3HJTf8-JZiOC9v0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-21T00:51:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Nicholas. Your rating means so much to us!",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa5ed16d-de4d-4870-8dcc-16a5081a4e7b",
"author": "Jeff Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcvjliRq5zeKeK05711wtQ6i8K32J2nAu4w0ygh0h5WsM4eQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had cars stored at this location or the West Clemmonsville Road location for several years now. The facilities are conveniently located and appear to be clean and secure. I prefer the West Point location because its a little more off the beaten path. Just met Frank, the new manager, today and he was super helpful with questions I had regarding the new owners and my rental agreement and rates. I've always had a good relationship with the folks that work here and I feel like the value is here for the price and peace of mind I have knowing my property is secure while stored here. Thank you!",
"date": "2021-11-16T16:48:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeff! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Providing renters with clean and secure facilities is our top priority. We're glad Frank was super helpful with the questions you had. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "1a2e0a95-5c9d-4167-bed9-e24bd46165af",
"author": "Jim Norton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-a4AoLnCwLAo6og8i4tG-6RJa3UbGC9xcHZsvMry1wZ3egA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-11-15T20:50:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Jim! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (336) 728-6145 if you ever need any help with your rental.",
"replyDate": "2022-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17695884-fab2-40d3-9c45-230351ad9e3b",
"author": "Chris Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHhTHzJyk_mGQ4Ft4Vfhb9ofWavM3ad5QCIjWDsVy862gSvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "We needed help determining what size unit to rent when we make our move to NC. Called the number for an extra space location and talked to Frank. He was very helpful in helping us figure out what size unit we were going to need and the cost. It was nice talking to such a helpful person.",
"date": "2021-11-14T19:42:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review and feedback, Chris! We work hard to meet the expectations of our customers, and we're happy to hear Frank hit the mark for you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "98212c69-0fa5-49d8-b998-5dddd091b97f",
"author": "Jay Jay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXwafBI8qm0LGPK27uoKaLCu2gR6sdRVDjvZr8CXWLXDNKaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Top tier service!!!! I have been looking to put a couple of items in storage while in preparation for purchasing a home. This facility met all my needs and Ebony I believe her name was extremely knowledgeable and very helpful in making sure all my needs were met!!! Will only be using this facility for all my storage needs from now on!!",
"date": "2021-10-03T21:01:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ebony! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "401aa29c-8b54-47e5-b541-9ec98e2a9db1",
"author": "Nell McLamb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWubqtHAgwG3ZsQ4_Z-IGfUrl3dxgIikM7dJKwB_TOXXyiXt1IqJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was looking for potential storage space and an employee by the name of Ebony was very helpful. As my family decided not to do home renovations at this time due to COVID, we will be needing services in the future. We will definitely reach out to her for assistance once we decide to complete our project. Appreciated her willingness to help!",
"date": "2021-09-30T18:10:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nell, thanks so much for your review! We are thrilled to hear your experience with Ebony was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "622f93ce-8662-4603-855f-f3aa3b6ffa18",
"author": "DEANNA LARK",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlkACh7gkp3CCh-MzJ5iu-pRSWfczSFZRxKBFBRSKbTF0n4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Thanks to their team member Ebony! Great experience.",
"date": "2021-09-30T18:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Deanna! We are glad you had a great experience with Ebony. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbb9cc68-c914-4366-9e0f-258fcd02422f",
"author": "B K7NG",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyq4q7R9bS_5wn1izlfBQpKlXHo-jlgoe1qwZzi2udJjyEVvHz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Recently moved to N.C. For a new job and has to relocate my family…. Ebony was a big help and got me what I needed…",
"date": "2021-09-29T19:00:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, B. We're glad Ebony was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2180c3f-4007-477c-949a-69cf5e7261a0",
"author": "Royal Horton5",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqOokqZCYvEKqZjo_YQPL7xINbPWcN2s3LSBP7pYqrRbreuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service experience we've ever had. Ebony answered all of our questions and concerns. Not, only that she made us feel very welcomed!!!",
"date": "2021-09-28T17:46:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Royal! We're glad Ebony answered all your questions and made you feel very welcomed. Please call us at (336) 728-6145 if you have any questions!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f038cbdc-41fc-49de-9bb3-15939182cf7d",
"author": "Kimberly Childs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwX9LjCG7RVDd1ZvUKLwzyxDmcpbktZSjpAa-KBTmvsKzae2I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent & knowledgeable staff. Ebony was very professional! Would definitely recommend family and friends to do business here.",
"date": "2021-09-28T16:30:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kemeisha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ebony! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "01a73992-6e51-4891-ac4b-b091b13cfab7",
"author": "Sharlene Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVkaCUJqRgHmv4OxJrtf9TmPIw7ZFwQNGcIq6Eti0EGoR5f_Ezz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Employee was very nice. Made me aware of all the specials and what type of unit’s where available. Keep up the good work. And it was very clean also",
"date": "2021-09-28T16:23:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sharlene, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "54110b75-20eb-45f8-8238-e49b7ce27958",
"author": "J Savv",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIi74e381sjfs7dLVeHvlTacq4eR5Etc1ny4hJuijyrvXjuis4=s64-c-rp-mo-br100",
"rating": 5,
"text": "awesome management & staff, also a great area! i highly recommended this storage company.",
"date": "2021-08-20T22:43:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, J! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future or let us know if you need anything at 888-storage.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f081f129-efee-4e88-9b18-755597d27df8",
"author": "Malik Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjcGVF4BJkgZDVkL3kCpdjJmQwsr8zhqGhkW1x7zfdyG3FwZU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-20T16:20:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Malik. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4f5f836-105f-484d-b780-8d87c7a03a6d",
"author": "Jen Hajtovik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNI9HkUaUzT8nL4gaakwynGnwxLUQRoVp8AlF0azhxOp2N3bieZw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This place is great! Clean, smells good no bugs in sight. This lady I worked with was very nice and informative. I believe her name was Ebony. Highly recommend if you need some extra storage.",
"date": "2021-07-28T13:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jen! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (336) 728-6145 if you need anything.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "341c4a04-3350-48f0-bda9-1a12b540a9d5",
"author": "Tamika Quick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISthhMgRB17ag3ADsaiWh7H4YbVCFj4T80rRPsVOheVDR73w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented a storage unit from you all and I was very pleased with my experience from start to end and Ms. Ebony was great! She was nice and polite and went above and beyond to help with all my needs. I will definitely use you all again and want to say Thank you again Ms. Ebony!!",
"date": "2021-07-27T19:53:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tamika, thanks so much for your review! We are thrilled to hear your experience with Ms. Ebony was positive and are always here to help with your storage needs! Give us a call at (336) 728-6145 or stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aeaa02aa-0456-4eee-80d9-4c6d36c6f88b",
"author": "OGish By OG Cedes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuJvKWfP2HN3RsxfmECdPX1UCKQaQGaOoiMWcfMKS0_E_HSTM2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ebony was very pleasant and helpful! She made everything easy.",
"date": "2021-07-27T19:26:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Ogish By Og. Thank you for the review. We're so glad Ebony could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7f8691c6-3f24-4271-a3a1-40830ed9e970",
"author": "Dion McLamb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzxPP1oSUzYX1A-ABvorn1SB2v1ItBbM63M3rCBEdrQWL6od4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had came with intentions of rent a space because I was selling a house. Talked to Ebony and she was very knowledgeable and helpful in trying to find something for my needs. Unfortunately we did not need to rent a unit but just wanted to share the experience that I had with this wonderful staff. She has even tried to assist me with finding storage in my area for some future needs. Excellent customer service and went way beyond what was expected.",
"date": "2021-07-27T17:29:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dion, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ebony! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73fe39a0-afbf-44da-8672-bbb8988fe088",
"author": "Big Daddy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsDJO2u-jrbPJNRBLgcmxiH9Ne6CE-8mRFe2tKkflXKpTKsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ebony… ROCKS…She was very knowledgeable and answered all of my questions .",
"date": "2021-07-27T17:04:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Big! We're glad Ebony was very knowledgeable and answered all your questions. Please call us at (336) 728-6145 if you have any questions!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ee10f0f-82f6-4f5e-b1ae-795d4ad1dd9a",
"author": "shakira jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtoGux3seXluECCOw_ZybBiFSIpNHIQDat6AlrQgYlgo75=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ebony was very helpful. She showed great customer service. She explained everything and made sure we understood. I felt comfortable leaving my belongings there.",
"date": "2021-07-27T16:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shakira. We're glad Ebony was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e949e1c-2766-4f0b-9bb4-366f0bffe796",
"author": "Andrew Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIpgyncMr6gAHiVE7qER6GNOuGLD-nLRFpVa1WWwLzBsvcPAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ebony is very helpful and understanding. She was able to help me with the storage space that best fit my needs and wants.",
"date": "2021-07-27T03:23:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Andrew. Thank you for the review. We're so glad Ebony could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb5dc26b-eeec-4e11-a766-87d080e0aa17",
"author": "Jasmine Rivera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfapom7GX5EZTRP29TKQluPBNEj-W37ME8-DHMDQUehg8qEKR2=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ebony was extremely helpful and friendly",
"date": "2021-07-26T17:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jasmine. We're glad Ebony was able to help! Our team is here to serve you, so give us a call at (336) 728-6145 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4d37ff9-f64a-4d59-ad7d-ee9298e3240e",
"author": "David Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgjOVGHdLuP0aaPnz-XfTuLlZQ9pWC49aKHrdi_aGpqiOUPw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-07-26T16:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating David! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
}
]
}