{
"summary": {
"average": 5,
"total": 595,
"distribution": {
"1": 1,
"2": 1,
"3": 0,
"4": 6,
"5": 587
}
},
"reviews": [
{
"id": "29af0ec5-bd88-4176-b3a6-5b9e9c263048",
"author": "Willie Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQdY_P7bITeFvjezT4dBQPDiIkLYDUK6oV6a49PxDZCHoY9k1e=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-25T21:18:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Willie! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-06-26T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c082d8f1-5469-46c4-b6c3-d43b2bc54f6d",
"author": "jeremiah williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAKmU8bcLeXYVPTT0xO1WW5EGLDVysrBMPh9DSd77mdVmpdv8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake is awesome! Anytime you need a reliable storage come see him.",
"date": "2026-06-16T16:47:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! Drake is glad to be your go-to for reliable storage. We appreciate the kind words, Jeremiah!",
"replyDate": "2026-06-19T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ce1ace1-5654-48be-b19c-bdae1d825406",
"author": "michael youker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-D9NGWQFX-zd4kO6y6M02-SFczTANERyhwnZwk2C3iI-Znw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience with Drake and Patrice!",
"date": "2026-06-10T20:12:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have provided you with a wonderful experience. Thank you for your feedback Michael.",
"replyDate": "2026-06-12T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7455b65b-3d96-4a9e-aa6b-bd11938b630b",
"author": "basil gaspar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxFpwnB3TUsVjp8k07DU5KcD_6grzCR6gvrFvPzZSNhvVTM-dK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake and Patrice helped us into a new unit. Fantastic customer service, so appreciative their help in getting set up! Thank you Drake and Patrice!",
"date": "2026-06-10T20:11:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your fantastic experience with Drake and Patrice at Extra Space Storage! Thank you for sharing your feedback Basil.",
"replyDate": "2026-06-12T00:38:11.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "82696f75-9d1a-43b7-9eff-7ea1ff82be4d",
"author": "Rondell Resto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV6cZJ_v05knjuCv9liKhYIjpUavlcOxCwuL3fwIzuHKts8dY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Patrice made the entire storage rental process incredibly easy and stress-free. She was professional, friendly, and took the time to answer all of my questions. Her excellent customer service and positive attitude made the experience smooth from start to finish. If you're looking for someone who truly cares about helping customers, Patrice is the one to see. Thank you for making everything so simple and hassle-free!",
"date": "2026-06-09T15:16:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Patrice made your storage rental process stress-free with her excellent customer service and positive attitude. We truly appreciate you recognizing her dedication to helping customers and making everything simple and hassle-free. Thank you for sharing your positive experience with Patrice's exceptional service, Rondell.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dff4bc78-c779-48de-8f90-0bdadd4d4c79",
"author": "Teaghan Welch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbVBWg0S41W8pGf3ZIKWg3XLE_0lyXQb9LbKQHe_rtkVNgC-7B=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-03T14:52:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Teaghan! We are here for you if you need anything.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7efb2849-64ae-4970-bd02-47ac478e446d",
"author": "maria cardona",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDYGm5nurW8wXpE_UoVqX-VuANpxxYCM44hj57Ii-YTuAwCCpM=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T18:07:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Maria! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8dbaa09-a22f-4ef4-ac97-16f5c9662d6a",
"author": "Patrick Boatwright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV82RJG6eVmJ_y1CczbgIpaUU3sUg6tMUFFxezgX72zXx32REEL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic customer service great rates and the facility is super clean highly recommend",
"date": "2026-06-01T13:33:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about our customer service, rates, and clean facility means everything to us, Patrick!",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "d23e6f42-d575-4a08-b061-8f1cabd19310",
"author": "Tiger Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4io1fJmwquoID_NmJv008LylQV3-g0dBo-wdMQ8z36nZzVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-30T17:15:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tiger. Your rating means so much to us!",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb5efd8c-ffad-460e-b86d-21afa9ca7bf6",
"author": "LaVaun odom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZxlMJ70CYDX11tZPsUDfu83KBCaLSZImCrT3pgLg0aAGq9VphxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and Ms. Patrice the store Mgr was awesome. She was very helpful and understood all my questions. šš",
"date": "2026-05-30T13:59:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Lavaun. We are glad to hear you received great customer service and that Ms. Patrice was awesome, helpful, and took the time to address all of your questions. We appreciate your feedback and your business.
",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f1ae03a-4438-4930-955f-548f9b62b8d4",
"author": "gp74ms",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkmkiDPPWFJ3oAgJboUss4s_8PDKJqkWKmkmMLmw60HR0wGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice facility and Drake was very helpful getting me set up. Good experience.",
"date": "2026-05-29T23:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience! Thanks for highlighting Drake's helpful service and our facility.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bfea4a0-d1ce-4f2e-a727-a6f5c1dd1dad",
"author": "livvy k",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjir4oxkLo6Xo3lE761kqq43Rh49pFv8dSI3nNde2GCdQPAWWY=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was wonderful to have a storage unit here. It was always easy to access. I really loved the option on the app to open the gate with digital access.",
"date": "2026-05-29T22:14:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you loved the easy access and digital gate feature! Thanks for choosing Extra Space Storage Livvy.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "551a9d8a-9798-48a1-b2e5-7f9a1789c156",
"author": "Joy Stephenson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQthV1ZpB3ITyfJHkXtm10gOZ-QuaEOZQN18uUS3WOxf7ZJRCd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-27T20:21:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Joy! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96cc2f43-76d6-46ed-9946-08d195ddf857",
"author": "Joy Flannagan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtlZp6_e5rSXwbuDEp8u3MXIBxzWL0HQaL1TU-q8wUnJdQYKxvLQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This review is for Patrice. She is a treasure and I surely hope yall are paying her what she's worth.\n\nShe helped us out immensely during our move out. There were some complications with the process but she had great ideas on how to solve them, and helped manage things for us when we were out of state.\n\nThanks Patrice!!!",
"date": "2026-05-25T21:05:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about Patrice's exceptional help during your move. We'll share your kind words with her, Joy!",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ab2edd9-6d38-40d8-ab8c-831add074c54",
"author": "Brian Chunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHzY4IIeQAILBj_C3dhAcj9B9_CbVUruHoSx6bPjqX0XESVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was awesome! Extremely helpful and went the extra mile to get what I needed!",
"date": "2026-05-22T14:06:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Brian, we are excited to hear Drake went the extra mile! Thank you for recognizing his helpful service.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d08f881-1892-4067-a495-291859dccf77",
"author": "Jen Verharen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVY1gn5bz5Wg0QanUnNJKPCp2lHeT6XcLuFtQ2VRXLEfWA-ScFlSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this place! Clean, organized and easy to access. Totally recommend",
"date": "2026-05-21T21:04:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jen, for the kind words! We're glad you found our facility clean, organized, and accessible.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "fe37f98b-ffff-45b6-ae46-9a709ba245b1",
"author": "Darekcooler 15",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWn7CEVGsL0_VFIWwpFPbwP7Wb99mVJ3LLrrDSBQskfH491OM3p=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mr Drake up here is absolutely wonderful at everything he does. Great guy and very helpful!",
"date": "2026-05-21T18:26:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Mr Drake provided wonderful, helpful service! Thanks for recognizing his great work.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7301782b-f749-499c-96df-a73255061f4d",
"author": "Nathan Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWio3e2oAjCZCjpI4yXem0VL9_7R-2JJ2UJ-fGxZ3ov3pjgcZZBqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service and great location with reasonable price point!",
"date": "2026-05-11T15:22:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our service, location, and pricing great! Thanks for choosing Extra Space Storage Nathan.",
"replyDate": "2026-06-10T00:38:11.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "91323ba0-edb2-4208-85f6-829b8668f611",
"author": "Joie Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2lEfPIAkN2WvRkvCWYF3i1u3hICMEpn3v5pE3F-OWrUwBevM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy experience finding a storage unit. The manager took the time to show me options and help me decide which size and location was best for my needs.",
"date": "2026-05-09T19:51:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review Joie! We're thrilled our manager helped you find the perfect storage solution for your needs.",
"replyDate": "2026-05-10T00:38:11.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8231b27-7cd9-43f4-850c-7ed8de025b6f",
"author": "Shelly Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU8Ojs0ACycAUjZKLnALzjjCWRkQnzHOTWB13HeK0kPI5mG7P7Mw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-04-23T16:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Shelly! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-10T00:38:11.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8d26934-2446-4a9e-812f-071f31117aab",
"author": "M E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXG7O8S3L1ft3RzHyPZIBFubxgT1q07-LrclKfkE-CckZSOoZ10=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-04-18T17:08:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, M! Your feedback means a lot to our team.",
"replyDate": "2026-05-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a99d53b9-392d-4b62-8da6-7156959e6be7",
"author": "Theresa West",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU3xkYN0paZg--PnR0C1GYhmV_J2dvQlDD9JBIhSLpLnEnJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly!",
"date": "2026-04-18T17:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your friendly experience with Extra Space Storage. Thank you for your feedback, Theresa.",
"replyDate": "2026-05-10T00:38:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "148c76a0-37bc-4edd-a471-0a14794af630",
"author": "Kandice Winds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu3W97BEE5K5EasxXL1S0ljX6nKdjkyBItjZ7FGMva219hNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake is awesome!!! Patrice is also very helpful and knowledgeable",
"date": "2026-04-17T15:41:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear Drake is awesome! Thanks for sharing your great experience with us.",
"replyDate": "2025-08-10T00:38:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b13a641-4440-4a01-bc25-e2ed6a616df3",
"author": "Cindy Selian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNZjZfqmOOQTVgMIyPOOV5fKzAOb7bFe6BryXVy3m7ouRh__5U=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was excellent. She answered all my questions.She really knew what she was doing and helped me pick a unit That suits my needs and my budget. She was wonderful to work with. The units are clean well lit and very easy to access. I would definately recommend Extra Space Storage.",
"date": "2026-04-10T20:52:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Patrice and our clean, accessible units, Cindy!",
"replyDate": "2026-05-10T00:38:58.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "bfb1c12b-d009-412b-bd8b-5a0f0114c4ce",
"author": "Jenn Horner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8bXJclAwAoekK57UcqRtmIiZEQ1xmFj8cyty7YGFUVi_hQYBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The gentleman who assisted me in getting a climate controlled storage spot was professional and thorough in explaining the agreement. He also explained the insurance as well as his assistance with getting out of the gate.",
"date": "2026-03-25T23:55:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our team member's professionalism and thorough explanation of climate-controlled storage, agreement details, and insurance options. We appreciate your review, Jenn. ",
"replyDate": "2026-04-10T00:38:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a5462f81-43d7-45cf-874f-2f73f0a51879",
"author": "Zico Gray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4tiJwrvtrwn0Zb1SVvx9USGXDImwgCfmbaZ65_QL2vWzpgWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was awesome good guy will recommend",
"date": "2026-03-24T20:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Zico! Thrilled Drake provided awesome service. We'll share your recommendation with our team.",
"replyDate": "2026-04-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c14159cc-bbd4-417d-b29e-1cd8c7f0cd52",
"author": "Robert Sloan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXLKAvalnsvpu9391aPdBi9dw5Wpqs7Eu0I2Veq6CGN6Fx7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service is amazing!",
"date": "2026-03-17T21:06:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our amazing customer service! Thank you for choosing Extra Space Storage, Robert. ",
"replyDate": "2026-04-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57213db8-26a1-4ac1-9267-78b199d2e88d",
"author": "Donna Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKR-ROOAICaYLBPt2OTg5g5-VRmXyZOWYCm_cXsXjB5MyJE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient and Drake was very helpful and nice to work with.",
"date": "2026-03-14T21:07:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the positive feedback! We're pleased Drake provided helpful, convenient service. Your experience matters to us.",
"replyDate": "2026-04-10T00:38:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46ce3ac6-0dc0-4825-ab13-cb27f5df185e",
"author": "Justin Cerda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIprLMzmjUv3N8py5SLZUy-X4MxC1Ui4-OUvWihbIhM3iupQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The most helpful person on property. I have 9 units an heās has to cut 3 locks for us he jumps right on task and makes things happen. Very easy to deal with.",
"date": "2026-03-10T16:43:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our helpful team member! We appreciate your business, Justin.",
"replyDate": "2026-04-10T00:38:58.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "901a3498-9c88-4777-8532-b8a8d1c24c34",
"author": "Marie Spicer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvd3XNHFuHf6bc6qdYblN6m65dKm_cbCtrZ2BBN-1nJAWr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-26T17:07:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Marie! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eebc2705-98ad-42c2-8a82-58114bb53588",
"author": "Krystal Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrOhP6oi3NFFL-oO8tG63jkveIMGJLZt_Mt22FAfHZPbJAcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake is amazing!! He goes above and beyond, couldn't ask for more!",
"date": "2026-02-23T21:29:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear Drake goes above and beyond! Thank you for recognizing his amazing service.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f73c4b8d-55ba-4b51-9343-6cdc4a4283f0",
"author": "Joseph Moss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSa0aGEbDKRpfJDwmUQ2V-CXnusuIa8iS12ZU9izx6XHrYtg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-21T19:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joseph! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1694613-809d-44ef-9733-c621d0788843",
"author": "Marilyn Stephens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAf27yHn0QIRhuHhoKFlmwJ_s06qcInnKdA68lgTUFIp49ynqd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-21T05:10:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Marilyn! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e1ed0d5-5add-4cf2-b24f-43a3e6895147",
"author": "Jasmine Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoSJYXgCwhE1P-oOT4kUPgcdYuExQYooFzJRhBk4w6alDVXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy move in and very informative! Great customer service.",
"date": "2026-02-14T18:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your easy move-in experience and great customer service. Thank you for sharing your feedback!",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5bcd63e8-1b26-4d1c-9cb1-4aa1e7946adc",
"author": "Benjamin Gulder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbGF4V2DTbtX2J1yIDBP5aFy2KFFjH65cF6EuY2aB_vTiAE_Wi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly staff, extremely helpful and good facility access",
"date": "2026-02-12T18:44:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Benjamin! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:38:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "62bab26b-4050-4a61-b087-ec78f57d5598",
"author": "Adrian Miranda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqGWVR-khAiaqpIFMWXjuFyAJsNMhcGOVeQ0yVAsTemXwLoQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Patrice was amazing. Very helpful in assisting with everything we needed! Definitely will recommend this store for everyoneās storage needs!",
"date": "2026-02-10T18:04:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Patrice! Thank you for sharing your feedback.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91048041-c0df-4ada-9044-922d5831ee2f",
"author": "Anderson Ponciano",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMURxLF-SFYRULbSLu0vb5nGzIroNSTKeN-wEW2td2vStcRYDT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good",
"date": "2026-02-10T17:57:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you had a very good experience at Extra Space Storage. Thank you for sharing!",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "776a1957-6fea-42ee-99f3-c2db4e22ded3",
"author": "Caleb Willis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFim41gX7MnnWhQ5x1r12E4yOc0hPaXBUH_oRz4hlpuHRC_hrM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake and Patrice were nothing short of exceptional. From the moment I interacted with them, it was clear they genuinely care about doing things the right way and making the experience smooth, respectful, and stress-free. Their communication was clear, timely, and professional, but never cold. They struck that rare balance of being efficient while still being personable and easy to work with.",
"date": "2026-02-10T17:52:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Drake and Patrice. Their professional yet personable approach makes all the difference.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "75b26245-9484-4b9a-a492-c1cd92460626",
"author": "Jill K Swing",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEgm_jWDqMKKyysDKfEVkW8q6olHWXTn0pCj5RyZLSLkGNtEja=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-10T17:28:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jill! We are here for you if you need anything.",
"replyDate": "2026-03-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6846fe38-ba0b-49d2-87c1-a2d75036bb51",
"author": "William Aspinwall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLpKX9_Pu1sHtRXZEGEI3XP_CayqO2ozlusZHNuzTwJDWHnj95=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-27T19:19:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, William! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-02-10T00:38:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99ef0016-7870-499c-9c8b-eadcddbf4a3e",
"author": "wayne sanders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzDL0pr22oobTlVjqxFBnB0OCjKaPRpWcd2JpED9_8eFCfqQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent !! Super friendly had paperwork ready when I walked in fast and courteous service",
"date": "2026-01-13T22:02:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear you had excellent service! Your kind words about our friendly, fast team mean everything.",
"replyDate": "2026-02-10T00:39:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6791c401-7b31-4ada-946f-ed07eb4c6c52",
"author": "Ronald Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVWxP5Hr6HrokWDfTgkCBCOfYbyjS0yfJPvzsaK4VVj0Km=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was a grate help while we were there",
"date": "2026-01-13T16:34:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have provided you with great service. Thank you for your feedback!",
"replyDate": "2026-02-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5cfeda8-3931-48b5-98e7-f90d1b1d9782",
"author": "cole belcher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxKUB6pbs0eJRJaszcF2J7f5MfEF9bc3op5Td2ZMNICzqPDNM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-13T16:33:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cole! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-02-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ecf1fd7-1890-410e-8667-4dff547396b6",
"author": "Andrew Henderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJERg5cSuc-13RjbdpCL3UoOhC21cXJJ7Ax7sEDtzwAfLRd=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-01-13T16:24:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Andrew! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fbcf1c93-ae99-4143-8a6a-2a87a2ba011e",
"author": "Nick Mcmaster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB9jU7cTxLA6zstICvCzWZaBEbnpd12fMLArk1a1HKgxFseQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2026-01-08T16:32:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you appreciated our customer service! Your feedback means everything to us.",
"replyDate": "2026-01-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06e11918-2350-4052-a59b-c0936406960f",
"author": "Micah Littles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2gizgni4w9HyQDEjOj9HKg2MaTLe46W530ZueizN3V5rWzw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was great",
"date": "2026-01-08T15:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Drake provided great service! Your feedback helps us recognize our outstanding team members.",
"replyDate": "2026-01-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8bafe85-ec78-46a8-833c-f24f87fc934b",
"author": "Benjamin Horne8oqi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK170VTCUhuiU4rPm91wgvtPWglIwo0N8cZg2N1t8cReYCdDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was awesome to work with and deal with!!!!",
"date": "2026-01-07T22:24:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Drake at Extra Space Storage. Thank you for sharing!",
"replyDate": "2026-01-10T00:39:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f40ac4be-aab1-4e8d-a1cc-0e55c50ef940",
"author": "Brittani Nicol",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTEOv-jf0Xsr91UePrExFQkodTmDGegVhrFY-EB6-wjK0ILQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-31T18:23:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Brittani! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "678df013-6299-43d7-9552-00894e2bee93",
"author": "Phillip Weimorts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ33Cuzn5Zex6upVzpp_3NHsEbUhjpo1zA6_D5nQbnind7Khw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy process and a fair price for storage.",
"date": "2025-12-26T17:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear you found our storage process easy and fairly priced. Thanks for choosing Extra Space Storage!",
"replyDate": "2026-01-10T00:39:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a86e62c8-e782-407b-b315-79696c00e99b",
"author": "Bobbi Sessions",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKltIL62fcUR0lpkJsLN_Se05acYJYs5KAAIDZ2ff_bAO7Y1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-10T19:07:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bobbi. Your rating means so much to us!",
"replyDate": "2026-01-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "375ec4f7-79ba-4d03-a9f9-d4cc16905d69",
"author": "Jamarr Tobias",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcLiVk6I2Al2HP0IgFc8_fB4XYLeqiOKMf3F9G3CCZaxeum_s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-24T17:56:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Jamarr. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-12-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "529c63fd-71ce-4adf-9057-56401971eca6",
"author": "Tek Lie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA0BBmnvOZZCj4uZwNAY2v3fFyXsssrZtn-ROjHijvW-q6PTsT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staffs, easy registration",
"date": "2025-11-21T12:32:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with our friendly staff and easy registration process.",
"replyDate": "2025-12-10T00:39:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74641d9f-8959-4ca1-b911-62e42bc362cb",
"author": "Bernard Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJltgZ5eEjb-N0_tMfyBNPaHjZLUEqvs3NwY-fK9z22258CqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-11T14:54:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bernard, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-12-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e9ce0a8-d8e0-4262-918f-9da9e67c1f4d",
"author": "TyRael",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYVRi4NKR3iHFJ8N8kkU4lpXkqfS3WSqwzvx7l1rMY27Yrp8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-11T14:51:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Tyrael! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-12-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78e84c5c-fbc1-40f5-a634-77dda8e37bf8",
"author": "patrice delk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6kxKv1r8tOeKVie4PGcbr3N2TOl5V2RhruoC_V-CGmkhsFwsN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake made the process fast and easy.",
"date": "2025-11-08T15:06:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Drake! We're thrilled he made your storage experience smooth and hassle-free.",
"replyDate": "2025-10-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d7de3a3d-f011-4606-8e17-cf719aee6250",
"author": "Steve Shaffer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrC3O37iPNkNSSbxvLgv3jMQjX97Y2V4XG_qg9J4R9FZGNeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Securing a unit was easy and intuitive online.Once we arrived at our destination the process was very easy. The attendant, Drake, was very helpful. I will readily recommend Extra Spacre Storage to anyone looking for some secure storage.",
"date": "2025-11-03T17:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Steve! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-11-10T00:39:56.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5e1494cd-e53b-4696-a88f-dfcd4ff69836",
"author": "Donny",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNb32jbVZvsu3rLkuYKiSQ9LM284ljToJ4eEPt7Vp8P5GYvPE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was awesome. He helped me answered my questions and made me feel very welcome. I definitely appreciate him",
"date": "2025-10-30T16:22:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're thrilled Drake made you feel welcome and answered your questions.",
"replyDate": "2025-11-10T00:39:56.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "69f0dc2a-ed09-4f33-aaf3-4fc50451da94",
"author": "Lisa Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLDZJ0QPEtc7-R2YwFOfygtvI4WLXLyavRGTh05XY4T0aw2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake the property manager was unbelievably helpful\nI was in a hurry and he was patient with me and did an amazing job lisa w",
"date": "2025-10-30T10:27:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Drake provided amazing service and was patient during your visit, Lisa!",
"replyDate": "2025-11-10T00:39:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8efd714c-2cf2-4eb5-ae66-f992e0821827",
"author": "lisa fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4x4UY1eT2-qo-VgGUuMoTPf6Y8XMHWzFlt6aoFy-HVdX4SiQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful",
"date": "2025-10-29T19:28:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear you found our team helpful! Your feedback means everything to us.",
"replyDate": "2025-11-10T00:39:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "421b3401-ae73-4ddb-871d-a006b6bf1498",
"author": "Shawn Raulerson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-7hjMNnp-oHVCYxoEYXupKUA-1aEv6lQ74VUQ_BM2NWRwEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-28T15:09:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Shawn! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-11-10T00:39:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6dbfd89-8133-4488-938c-354521ce8a0a",
"author": "Alex Hall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqyPxZ2ifHOzLVkb_W-4VLwyWu6uugk4s7N_hMDQcaTmmsHUQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-10-28T09:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating, Alex. Please call us if you have any questions.",
"replyDate": "2025-11-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9af162f0-f629-4309-9437-f1f9eda51497",
"author": "Charles Boese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoA4KSQRJN30hpravnuZrhD-3eQDggZNuhfXaHNVQk1cVQGQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Every interaction Iāve had so far with Extra Space Storage has been positive and helpful. These folks are excellent. If I do need storage in the future, they would be my first choice. Super excellent folks!",
"date": "2025-10-23T18:44:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Charles! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:40:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c407fae2-62ab-4d1e-bbec-67e37fe05a8e",
"author": "Mark N",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXKEUAPJYCkVD7qHQ2pbwDvHYJAzeabT-bNAr-5B3_relwHp-1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-18T14:55:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Mark! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-11-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "13c3723a-387e-4157-8c46-3572b7a5924b",
"author": "Selena Sutton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXX3csQ2ogMiG_mnzYUus2h3KHrNVl-0-UpFiQ3u_t-NDZpeqRO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people great place",
"date": "2025-10-13T17:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you had such a positive experience with our team and facility!",
"replyDate": "2025-11-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73c6939e-fd23-40a9-a6e6-4d7b413485f9",
"author": "Richard D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg41QLhqfCa4CySHjHyoKWYK5xpWqchG0Ew8WqIJJ6gtzB6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have used Extra Space in a couple locations over the years with great results. Recently my wife and I had the pleasure to meet with Drake at the Aiken facility and toured the facility. As expected we were very pleased and Drake was extremely helpful with suggestions that fit our needs. He is very knowledgeable about the moving process and problems incurred with very large moving vans. You are in good hands with his guidance and recommendations.",
"date": "2025-10-09T17:23:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.",
"replyDate": "2025-10-10T00:40:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad16ef80-18e5-4e7a-bd19-29c069c9d9ec",
"author": "Clif McNeese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_5xQJ7TchsNi8R5gKIPah9cS8QxYfyaYI5T_txFlLTJE2VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I didnāt have my unit very long but it was a very pleasant experience. It was nice that someone was onsite to answer any questions.",
"date": "2025-10-02T22:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your pleasant experience! Thanks for appreciating our onsite support team.",
"replyDate": "2025-10-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fe88ae0-303b-46df-958e-05b205f08215",
"author": "Chris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKREASY-uRevD9szDXKFUPI9CqaulbKC6UtR_ooUdo4nOK1Ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolute great experience getting my storage unit. The guy was extremely professional and polite and went above and beyond to help me understand everything we discussed and got me the best price allowed. HIGHLY recommend this place if anyoneās looking for some extra space for storage !! Thanks again Drake !!",
"date": "2025-10-01T22:08:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Chris! So glad Drake provided great service and got you the best price. We appreciate your recommendation!",
"replyDate": "2025-10-10T00:40:25.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cd4852e6-4d15-477e-ab78-085227fe0eb4",
"author": "John",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuuJCu1StJmvMT2JyURvkg-MX5DMp4kG--barKlJDVBzl31Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place very polite and friendly.",
"date": "2025-09-30T19:04:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that you had a great experience at Extra Space Storage. Thank you for sharing your positive feedback, John!",
"replyDate": "2025-07-10T00:40:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df2e0466-8a2b-4c44-931a-b26ad2ab234d",
"author": "G D Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSZDwQ5WxqoKlDVkEOIxwJTTpIDPPt1xxO7nBbJyL_JKPiAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-27T16:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "G, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-10-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbfc79b2-813d-4cd1-bf70-7de44527c1d7",
"author": "scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB1vvRrC5CZUfHqJwmb6HK0PReEBLRo9HxZJVtMe5jU9d8dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "very secure place and easy to navigate, Drake Hazen was very, very helpful. Pleasant experience.",
"date": "2025-09-18T19:01:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review! Happy our secure facility and Drake's helpful service made your experience pleasant.",
"replyDate": "2025-10-10T00:40:25.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ce16a0a8-c99f-4662-862c-0f11f41b0aa2",
"author": "Apral Simpkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsykOSVTDw4ROqygQ0FK0MFcJ0KDmc1WYn1u1K2F87xtyFMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-08T18:02:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Apral. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-10-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a09d0285-7c7e-4f4a-8b42-e0dcf2c8e6ea",
"author": "John Sierra",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrpu5ZkriH_EbB2DYkE_uxlCB7sHfpKKzMbcHjTPOvDgkkQco=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice staff. Clean and safe facility.",
"date": "2025-09-03T19:17:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our staff and clean, safe facility!",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bd2ea040-9905-4a18-b9f5-358b17a22bd5",
"author": "Jeremy Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsWBnnPAbzkPp05VPjsj9W8YbL_HmdtSkDW0u4LqZg_o2Cwyo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service 5 star",
"date": "2025-09-01T17:36:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the great service feedback and 5-star rating, Jeremy! We appreciate your support.",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3f8c57d-8d39-4ffb-8f10-17ed3b54e87d",
"author": "Nick Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuRrbzp083CLrgcOPcrrHPi6RbS4tg6bGDg7-nUwDtpdzC_vA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-08-29T21:33:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nick! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e43d5bd-921e-4489-a3b8-d145f2f3910f",
"author": "Mick Harley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjgvmfG5AmqzMG7rD8vS-K4eb4w81Oc8fncIKAwlxGWENg2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I went to rent a storage and spoke to Drake . He was very helpful and professional and knowledgeable in helping me . I would recommend speaking to him and renting from him. I tried some other locations around Aiken. This was my pick. I would recommend",
"date": "2025-08-28T15:39:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for choosing us and for Drake's excellent service! Thanks for recommending our location.",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2e2cc3f-c52a-45ef-af9f-4189b52ba31c",
"author": "casie lowe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbxpxejBiLlOfnleYoUtJVyxKh-lwCawbnjxTqX9akuIYN1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-25T18:15:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Casie! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5985a4ba-d0b2-4a69-a7f2-0d858b07c3ce",
"author": "Brickman16bryson -_-",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6KYtegqUQ47tprOWyjfFDnr5MVpsot6cqsR7H7Q8WivFLKR0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-25T18:13:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Brickman16bryson! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62b702df-8f54-4f96-9340-f0cc60147d0d",
"author": "courtney bayne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAXAINTaN3OmBsB8xtg0l4ENpuCzwp01M4BL8FJwvDYEyvfOPt=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Got set up online was simple and easy. Unit was clean and is perfect for my needs.",
"date": "2025-08-25T13:53:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great feedback! So glad our online setup was simple and your clean unit meets your needs perfectly.",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5b54b6f2-7f4c-4a33-9e67-7fb85a9f504c",
"author": "Kim Melia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcUX0WYq-NxvHlVnY-hlvk_WbWa2nzM9OiIaftuhP-qUIM7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-17T21:26:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kim! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "162fc5a3-893b-49ff-ba13-818b446c2fbd",
"author": "Joshua Bergman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdiwGn_YSBvNQZHMUYDIqHDvX4RzlVnGPEdSgNTYnLUbrshA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was great",
"date": "2025-08-15T14:06:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Patrice provided great service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-09-10T00:40:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52c76277-e1e0-450e-9fe5-8655608ec2cc",
"author": "Vivian Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaGwP3Ib6M3E8rZ_Ux72HUPAoYQdd9jaOXKTjeQpafIZyIWKuR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly staff and very clean units once you arrive. Love the affordability , definitely will use again!",
"date": "2025-08-08T16:31:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our friendly staff and clean units, Vivian! We're thrilled you found us affordable and look forward to serving you again.",
"replyDate": "2025-08-10T00:40:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2a4c1247-5f2a-43a4-830b-60f60e010729",
"author": "Johan Language",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGVBjL41xvMvw2TnB2v2pf0-ZYetTLDR0Up9AlfXAz3BOXYQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly quick service!",
"date": "2025-07-28T15:34:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything! Thanks for highlighting our friendly, quick service.",
"replyDate": "2025-08-10T00:40:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9da70a47-0e19-4094-a6fc-a05a5b6be7b4",
"author": "Piere Boone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJq6Xgx_40ZbdLhdLtdbUOJmFTLNsyOh5UXwIYBYWR3fXFnRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms Patricia was a great help and kindly help me and the brothers from the church in good hands and made things quick and easy and was a great experience with her and appreciate her help thank you again thumbs up to you god bless",
"date": "2025-07-17T19:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Ms Patricia! Thank you for recognizing her kindness and help.",
"replyDate": "2025-08-10T00:40:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "6e990e6d-7be1-4543-a51b-c61e09f2cd0c",
"author": "Bob Leith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRWIlzDy4ZTI-hYYdhmcpG2Jprpw5y6quKr7winwvmVx-7-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an excellent experience. Drake was friendly and professional as was his assistant.",
"date": "2025-07-15T10:53:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience! Thank you for recognizing Drake and his assistant's friendly, professional service.",
"replyDate": "2025-08-10T00:40:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fb1dcb53-c01d-4186-a1bd-f56a33bd07d5",
"author": "Herbert Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6KzLnsUZvQwo5AZfoCkmE6vV5dZSra0Yef-_c8dI6DcSdyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-12T18:42:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Herbert! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45c13813-9f1b-48a2-ae3e-76163e8573a2",
"author": "Edward Snipes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP4R9QbKaobAiEYOO7P2s3rWSAQyxHjsZZfEgKq9oCc275kTyk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service and prices. Straight forward and hassle free. Recommend 100%",
"date": "2025-07-03T21:41:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your awesome experience with our customer service and prices, Edward! Thanks for the 100% recommendation!",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "10ce99e2-e7fc-4240-abe2-9610bb08ddd4",
"author": "Mason Griffin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3-Jp8l4Q_UfFK_SUnECefQNt9tN3zJWTFWXdfMGqEKyCxhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "excellent service no hassle and very attentive to all the units.",
"date": "2025-07-03T17:00:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience! Thanks for recognizing our attentive service and hassle-free approach.",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0eda204-db4b-44a9-92e4-17fd2af401ac",
"author": "Harold Conner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1x9q5ZvnGqf2Iy_5RNRcr0BNox_KW-gd53CLSeMYuZrvjl6GbvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T16:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Harold! We are grateful for customers like you. ",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49bc7155-6153-4149-bb85-a8b877251246",
"author": "Mary Rapp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvh0dgJ-hB6kQ9IAYkNnq_jD3GamaI5KqzJ2vHmxpdQfPuKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "RENTING FROM WAS QUICK, EASY AND RESONABLE . I WOILD RECIMMEND THEY TO ALL.",
"date": "2025-06-29T20:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear renting was quick, easy and reasonable! Thank you for recommending us to others.",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "567b0d2a-5c8b-4071-92b1-7d788dee5661",
"author": "Daniel Moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVgWYUBsdJmE0e_jSkBtHoygaoC7YY-EHoIpbzN-l3LuOBHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful customer service. Units were really nice and kept clean. Security systems in place provide comfort. They offer packaging and moving materials like boxes quilts tape etc.",
"date": "2025-06-28T14:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our customer service and storage units is greatly appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ab4f8135-64c6-4da1-883d-1ca389ce2509",
"author": "Caleb Heaton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9VJGGVcHNH5hyarmE-hVM75bBktK4XBgNsBBBZ7QZ4ShxDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2025-06-26T18:49:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Extra Space Storage!",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f85c7c82-22ed-43fa-9a22-cc2b6cc097fd",
"author": "poketiger",
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"rating": 5,
"text": "",
"date": "2025-06-25T18:34:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Poketiger! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6479c157-24f3-40bf-b202-9082774dadd7",
"author": "Trena Cheek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIP4nRlCr-pJF4x9UsZX44UWj9SY7ejcZEIBXgq7dun7iiABQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-24T18:32:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Trena! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5141e87-3221-437c-91c3-ba19699d6732",
"author": "Crystal Almond",
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"rating": 5,
"text": "Excellent customer service! Drake is very knowledgeable/helpful and provided all information needed regarding my situation!",
"date": "2025-06-18T15:11:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your excellent experience with Drake! Thanks for recognizing his knowledgeable and helpful service.",
"replyDate": "2025-07-10T00:40:44.000Z",
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"sentiment": "positive"
},
{
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"author": "C Bro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvi7_R5VSQbQ9o-vP1SUWVxE-HRORN3JFypWptLBgIdGYnVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great reliable customer service!!!",
"date": "2025-06-18T14:45:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with our reliable customer service team!",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8d65ac9-1de1-4260-9272-2a52e1ae0ae9",
"author": "Debra Lynn Dean",
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"rating": 5,
"text": "",
"date": "2025-06-18T14:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Debra, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Amy Oldenburg",
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"rating": 5,
"text": "Extra Space Storage on Whiskey Rd is one of the nicest storage facilities I have ever used. The grounds are safe, and the units are well kept, and clean. The staff is friendly, and so helpful. I highly recommend this facility to anyone in need of storage. š",
"date": "2025-06-17T16:11:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our safe grounds, clean units, and helpful staff. Thanks for recommending us!",
"replyDate": "2025-07-10T00:40:44.000Z",
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],
"sentiment": "positive"
},
{
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"author": "Cat M",
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"rating": 5,
"text": "",
"date": "2025-06-16T16:07:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Claudia! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c45e546b-c9c6-4738-83ac-02fe4cd80927",
"author": "Kelly H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXrfkUm9qE4NezykBPGysFXB9QiEP40Wv-4vdMoY-5s-MbDHlmT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-09T02:02:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Kelly! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "david proudfoot",
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"rating": 5,
"text": "",
"date": "2025-06-04T14:03:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, David. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-10T00:40:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2eea5e65-10a4-41d0-8ee1-d663912716c7",
"author": "Ashton Garner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdsaadzBLzEtop3CS6bE_XsfBKftUf0PPGH1sHJRx4BusK8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Couldnāt have asked for a more smooth & pleasant transaction. Mr. Hazen (manager) made things easy. Very helpful in assisting me & great costumer service. Highly recommend!!!",
"date": "2025-05-31T21:22:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your smooth experience! Thank you for recognizing Mr. Hazen's helpful assistance and great customer service.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "67ddc96f-1ccb-4081-9056-e9e6d5080f41",
"author": "Travis Gresham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3sWzggpNFP45a8afVxWctp4GTbTirQonZZ7l4JOnZMxo-IgUP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was great! & Very Professional.",
"date": "2025-05-31T21:02:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Drake's professionalism is greatly appreciated. Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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],
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},
{
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"author": "Bryce Garner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWHUoj7Yh_Cr-rgSPrY8k4c_lV-c0hnRDxJ7Z6floaUvxLqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager is great and so easy to work with! Great operation!",
"date": "2025-05-31T14:12:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear such wonderful feedback about our manager and operations. Thank you for recognizing our team's dedication to service excellence!",
"replyDate": "2025-07-10T00:40:49.000Z",
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],
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},
{
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"author": "Micah Delk",
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"rating": 5,
"text": "",
"date": "2025-05-30T13:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Micah! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dae86951-dd2b-4dce-b63a-1813ebb04f69",
"author": "The Knight",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVT2wiozTiAvvIuh879eAU6t0VUVvCw66Cg9xl57iDDnM6kayY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was very very nice and she did a wonderful job helping me set up everything to get a unit !",
"date": "2025-05-24T23:45:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Patrice. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59061afb-5d07-40ac-966b-1dbc636dfb5a",
"author": "Diana Thomas",
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"rating": 5,
"text": "It was easy renting the space. The staff especially Patrice was so friendly and helpful.",
"date": "2025-05-19T18:28:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience. Thank you for recognizing Patrice's friendly and helpful service.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "10e91157-40ec-43dd-b0e6-a001b015504e",
"author": "Ava Girard",
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"rating": 5,
"text": "Wonderful experience moving into my new unit. Friendly service & no issues getting into the unit. Was even quoted a rate for another, climate controlled unit on the spot. Highly recommend for anyone looking for a storage unit.",
"date": "2025-05-17T18:57:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear about your wonderful experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Nikia Bloome",
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"rating": 5,
"text": "Highly recommend! Renting my unit was very easy and professional.",
"date": "2025-05-17T14:48:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nikia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation. Give us a call at (803) 818-2398 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:40:49.000Z",
"tags": [
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],
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},
{
"id": "b65eca42-bd6b-4e58-9ac2-0ee88e8262da",
"author": "Logan Jamrosz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfoAOn_A0jXRkznDIxSntODA9gtO9IioRDx3yA0hRE5mu6wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-05T16:32:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Logan! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Rebecca",
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"rating": 5,
"text": "",
"date": "2025-05-03T16:27:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rebecca! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91576ade-eabb-4da2-84da-368eb42ea984",
"author": "Rebecca Lula",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKP1R2YyWUYG3NQKrnM6D73PvrK6oWQUMixFcc0NFWtFlnca9Z4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy",
"date": "2025-04-26T11:24:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. Your experience is truly appreciated.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "057246e9-c6aa-4b6d-92ea-bc2c990769ee",
"author": "Frank C.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVBtoQkiaOkBl5LWrKQxb26_1-K36uBIEMBKeXHjQoBZHZ0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well run. Clean, friendly, and efficient.",
"date": "2025-04-26T02:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have your positive feedback. It's great that you were met with a clean facility and friendly staff. Thank you for taking the time.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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"staff"
],
"sentiment": "positive"
},
{
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"author": "Peter Vermilyea",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGYqRfh70VJYPlA-Zs91v0SvkToW3q8XOe8K7FTxWqC9_J-bZT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great price, friendly staff, and easy to set up! Thankful that we can store our car securely indoors with you!",
"date": "2025-04-20T02:02:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We deeply cherish your positive feedback and are glad to hear you had a great experience storing your car with us.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
"staff",
"price",
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],
"sentiment": "positive"
},
{
"id": "99d32874-52bd-400b-a6e1-acb4bb8f4071",
"author": "Wes Snow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRKBPx0ei127uO4MiM3y7Gexp80CCp_E0ff0rVqk3D1xs8AljpXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-18T23:06:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Wes! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Derrick Vianueva",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUowiYJjSIaXt5ET0lArz96VHJh7jzObYyYHmTtqMj6mGOWjf2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-18T17:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Derrick! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Sarah Mayes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU368SfB0Fujy5Drc6lVEP0hCIMFlK6xA6YKWA9L71gqSYl1BVgww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Greg is awesome. Very knowledgeable and professional. Well done. I'm highly recommending him to everyone.",
"date": "2025-04-14T20:31:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Greg. We're utterly delighted to hear that he was knowledgeable and professional.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Darryl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdUL2ITf2u003NUdgkFCKlGNJZTjQ3l6fgJoznHd5UoOVdfVi1sQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Patrice was very knowledgeable regarding her job. Very attentive, caring, and professional. I appreciated her customer service skills.",
"date": "2025-04-03T21:29:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback. Patrice's knowledge and professionalism are truly appreciated.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
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"sentiment": "positive"
},
{
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"author": "sarah ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKppHw0puqCyb9RszHtpIBAawly_RFk4fEFb8WXBy_wnqQdjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, the lovely gentleman at the counter was super informative and showed me my unit. Would highly recommend to anyone.",
"date": "2025-03-28T20:44:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a great experience with our customer service!",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a50cf9c0-efdf-4a8e-9264-57ebad2a4635",
"author": "Randy Findley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3hNO66y8n_3OzL8NgiXkqAK80L2pb9tU5BHg-RtozDn3JeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was very informative and guided thru every step of the way. Very professional",
"date": "2025-03-22T18:10:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We deeply cherish your positive feedback about Drake's professionalism and guidance. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1dcee55e-56f8-4ea8-97d4-6edebc553d1e",
"author": "Johnny Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-Ai8QCwEpZ3sOTC5S7cQzkiTIMAjDKRq6GZxyhD0OwTs-Vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice is a veryawesome girl. Super friendly and helpful. I give her a great review. 100 stars!!!!",
"date": "2025-03-20T20:14:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Patrice! Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "35d4b47c-7bd9-40e4-a4c2-84122c3b8781",
"author": "Jeremy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3SKxCJLU3-4h6Pp5D6SdoOCpKeCBrRXGqImucxMyzJ8Lx1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-14T17:54:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jeremy. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5b305ef-ed43-4e55-81b3-65d9630a0389",
"author": "Addison Motter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyyDGNiqR6yHnRlamCD0NydUzjmGR-coYQbTJJjRXj28KL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic place!",
"date": "2025-03-14T17:45:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you had a fantastic experience at Extra Space Storage!",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41cecd13-ec07-4f55-9506-1f8646b6a4b0",
"author": "Lawrence Wiggins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyyuoKHpcer7_jhmUUV5IXYVC_Y_Wu7SXLF69nPb-45XtmTPdn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly crew!",
"date": "2025-03-14T17:12:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you found our crew very friendly!",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9675dae8-6138-4e39-9f0c-18be172b4c46",
"author": "Nila Wiggins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7OVuLwRanSsH1mlWiIDt2lJeG3Rt-FX-GyguM9EjiBg9EIjKl=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-14T17:12:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Nila! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd4f343b-030b-4a36-a385-0b3799b65dcb",
"author": "Michael Coombes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzfLISe96kC8-zy_-uFGLwb8hbP5_1qw9iYvYLD_1fBiUCjtmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice is helpful",
"date": "2025-03-14T16:23:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Patrice was helpful. Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "64ea02d0-6b09-4553-ba01-529b2d30ddb8",
"author": "Jeremiah Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLdfJSDdHsIgDJaBfwg45dr3D218Z5XkzRIBbivEhJEFeZkT9m=s64-c-rp-mo-br100",
"rating": 5,
"text": "patrice is helpful",
"date": "2025-03-14T16:22:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Patrice. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "11d6d6d7-f60a-4c83-9016-345cc3c65c2b",
"author": "Whitmire Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHuiTQBhC14gOmKVLrgR8n_2Ncuf_CphTFHV4ol1Y34mYeng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice is amazing",
"date": "2025-03-14T16:21:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Patrice is amazing. Thank you for your feedback.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d19f6fe3-b8c9-446d-b45a-3f6a5f33c225",
"author": "Reagan Wishert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT_DqW-PWjZhzVc3K1q7GR3O-_O4BEG1m20j3aPkY2PPT2zp5E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Assistant Manager, Drake, was so very helpful and kind in helping me pick out my first storage unit. He was very accommodating and made sure I got the best pricing possible. It was a quick and easy process and the units are super clean and safe!! I highly recommend this storage facility! Call Drake!!āļøāļøāļøāļøāļøāļøāļøāļøāļøāļøāļøāļøāļøāļø",
"date": "2025-03-10T13:14:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Drake is greatly appreciated! We're thrilled to hear that he was helpful, kind, and accommodating in assisting you with selecting your first storage unit. It's wonderful to know that Drake ensured you received the best pricing possible and that the process was quick and easy for you. We're also pleased that you found our units to be clean and safe. Thank you for your high recommendation and for choosing Extra Space Storage. We value your business and look forward to serving your storage needs.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "fa3b154e-763b-49f3-bbb9-d4f7788f8307",
"author": "Diana Plummer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ6paVNpv-gWrVMpYy2N8egnAEySRidkhPkmUC1NnDomtqoCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Assistant Manager Drake Hazen was outstanding. I booked my unit online, came into the office and was in and out within 5 minutes. Mr. Hazem also provided transportation back to my car at the front of the building.",
"date": "2025-02-22T17:22:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your outstanding experience with Assistant Manager Drake Hazen. Your feedback is incredibly valuable to us.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8986229f-dc99-406c-ab2d-eda0e8e324d9",
"author": "Connor Ivey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjjkB0oVJB0thpd0g8QO3QMwMVOOyiTzChCVzlZ2bZOg21Z9Jp=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-21T14:37:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Connor! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80ac920c-1330-417c-abfb-98b6d0a6c888",
"author": "Tammy Searson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJV2tFDIxKBVHwmy78Nk_a8nIzqORf6kRspkLSmj8LyL4pflA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone was very nice and helpful!",
"date": "2025-02-16T20:13:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us! We are excited to hear that everyone was very nice and helpful.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "147643ce-8065-4918-9bbb-e3541ac75285",
"author": "Sonya Chandler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTQUkTwcJJSjULPjJFEBGsKsttR3-6HJ85qeGss1FPL9O4iQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional staff in Aiken, South Carolina!!!",
"date": "2025-02-16T02:01:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your exceptional experience at our Aiken, South Carolina location! Thank you for sharing your positive feedback.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec8b149b-950f-4d94-a731-67238c3be094",
"author": "sherri Garz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxWvOEJ46DijJh8cJTeOmRpWzN4GSaF4l1sRjJc6D26ciJHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-14T03:56:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sherri! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d55b1d21-d166-4d0f-b8ce-38befc217eac",
"author": "sharon jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLI4Qej0NkGY62BH_5Tk4disc1ukfb3HVpnobvOB-lYHPEpCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice facility and helpful and friendly staff I would have a switch at each outside door to turn the hall lights on. Sometimes they are located at the end of the hall by the next hall making me walk down a dimly lit hall to the switch",
"date": "2025-02-13T22:31:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you for your feedback on the facility and staff. Your suggestion regarding the hall lights is duly noted.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f3839fad-b1e3-4d92-a622-1c21dd9eb33c",
"author": "robert valente",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmsKhULgDV6y-xqn9-w6-GrF1NlG3hVExZ_qUnMIR7ReBcYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-10T20:03:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Robert! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e7837b5-304d-4608-9dd5-57e634a9f9b8",
"author": "Kelsey Church",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVrhAFZIIqD2qGKUeErB97MriDqT32RVLfRZPiNqn5ES0eog=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a great experience here with Drake getting all signed up for my storage unit. Thank you so much! I really like this facility, itās clean, safe, and convenient. Iām also really grateful for the staff who helped me so much!",
"date": "2025-02-04T18:30:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Kelsey! We're glad to hear you had a great experience with Drake and that you find our facility clean, safe, and convenient.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1f4fbcc7-17da-4d30-b94a-b1f181583db6",
"author": "Jeremiah Otterbein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDkmlgKt91_IUiEFHFojKIUWJQoI0f44u6xTZKvmiAff0CCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility, really helpful staff.",
"date": "2025-01-31T23:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear you found our facility clean and our staff helpful. Thank you for your wonderful feedback.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a34ff4b9-0807-45ee-bcd7-d79d2af3b78a",
"author": "Jamal Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzztrzap7OCU8_60ZiilZRLEhK31-ZRFWhWZ6feUvNIBba3Kdd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was awesome when I need a unit , I was moving offices switching locations and she provided me excel customer service. Next time you need a storage unit contact her sheāll take care of you.",
"date": "2025-01-31T21:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience with Patrice at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "945a05e1-8577-45b1-8a3c-8b1d014a47b0",
"author": "Josh Bennett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWo_G9lXnCQNrz-fjceL5ItyN-166_FSSbRsPqhC42zXE0AsJQMYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding customer service!!!!",
"date": "2025-01-30T21:48:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-10T00:40:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30fdeb62-647c-4dae-8c90-d70353d9c84d",
"author": "Darlene Bellucci",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXN-uN9CQp_7Cb5CnZ7xJNA9m12D4sRlyxMIB_3u9rEdgGdjE=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is probably the best experience Iāve had with a storage facility at Extra Space Storage on Whiskey Rd. in Aiken from Management to the staff! I had some requests due to our relocation but not yet there permanently and everyone was happy to help and accommodating! Moving is stressful enough and especially relocating but everyone made it so much less stressful! Also, the entire facility is extremely clean and well kept.",
"date": "2025-01-29T17:40:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience at Extra Space Storage on Whiskey Rd. in Aiken! Thank you for sharing your feedback.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c79233fb-fc2d-4713-9608-d6945d13c526",
"author": "Katonna Cartier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOLTDikVt6jTxPTo8YbB9eIBQ_AkzithPFywck0aRNYHwHchI5=s64-c-rp-mo-br100",
"rating": 5,
"text": "The space was nice and the staff was kind. I'd recommend this place to anyone.\n\nOnly phone carrier that had service in the units, that I could observe, was Verizon. Keep that in mind if you're trying to go through your stuff and be on your phone or use Internet.",
"date": "2025-01-28T16:33:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear that you found the space nice and the staff kind. Thank you for recommending us!",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ee6afdc-16f4-4775-8a01-b79f42e69bc5",
"author": "Gabe Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ8_ZkwRw1VsWQb9MQN7C76xHHbmmrY0a75xXWUNdht68dDxy1=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-28T15:10:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Gabe! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15a0a1c9-f68b-48f5-8561-1bf0750b9b33",
"author": "Nicholas Gunter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXTIZV7T67ltZpUnO88det8np8CscYovDQ52SbJRr8ns3pXF0e5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-28T15:10:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Nicholas! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebe1a502-94fe-41f8-88d8-a2fc07049a63",
"author": "karin J",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpNfBtN776qFEQ5tH_27kEYVaPNYlMaDv6hVecrHtgO5M1IbAX=s64-c-rp-mo-br100",
"rating": 5,
"text": "The lot is built for a semi. Made a tough day a bit easier!",
"date": "2025-01-27T18:40:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that our lot made your tough day a bit easier! Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bdfadecb-df90-4b98-893d-ed6ba07ba2bd",
"author": "DeAndre Crandle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW34MhfuzjpsLSe2XRkCaZ1vkWjl1cv7ZgxHkOtDkoUMeaUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and accessible!!! Would've gave 10 stars but it'll only let me do 5 lol",
"date": "2025-01-27T16:59:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We're glad to hear you found our storage facility clean and accessible.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "cf877570-a229-4c6d-a7f1-fdbed97ebf34",
"author": "L.E.N.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3sa3SqLIxP5FJCegfKq93kpZvYNsiZYrdEwjTsfpDQcfGHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Customer service is off the chain. That goes for every employee I have encountered, behind the desk, as well as, over the phone. Gate hours are more than fair & they made it very convenient to access the unit assigned to me. Thank you again.",
"date": "2025-01-25T19:21:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We greatly appreciate your kind words about our customer service and convenient access to your unit.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8beb0838-b4a7-4fba-abd6-d0c8deff2214",
"author": "Linda rockhill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiTe3Lng6bVjvNbouCy26fpHF4Zmo90h_jiCsVQ-8cfZvvyxkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was awesome at Extra Space storage, he was so friendly and helpful. He even showed me right to my unit. Thank you Drake!",
"date": "2025-01-25T17:19:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Drake at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf689389-cf6c-4352-ae8f-d25043774b47",
"author": "Alban Avdyli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCtQqc7yrWbEhF5gKUQbJOEjdh1_klQUIb4z7qRYWq59TB3Lk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice and drake were great",
"date": "2025-01-23T18:42:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with Patrice and Drake at Extra Space Storage.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36a7f988-2acc-46a1-81ff-0f5859ac4e9b",
"author": "Vicki Williamson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQR9StBw-9tlJAg8sLxHjvZSCK6CcS1ZGibnWgHYDyw3p6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T21:20:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Vicki! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8dc53fc-f32e-4797-934f-30642b511dd7",
"author": "Ryan Kost",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIajrnea8KUbEIWLbPZba6Q6WVVM3tCiqa1b3qfABXKXh4KmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-13T17:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ryan. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95c3d114-fbb7-42a5-b85b-74a4e1481d53",
"author": "K Collins",
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"rating": 5,
"text": "Recently stopped into your facility to get things in order for an upcoming move. Was greeted at the door by Patrice, very professional, very helpful. We will be using your facility and referring you guys out.",
"date": "2025-01-11T17:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience at our facility. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "eab2218c-2639-4f88-8326-d9834f424051",
"author": "Alban Avdyli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnWkfFKOYXcsTx9mtr7pvSN-oy_DOxSym3jii_vA1d-1vfLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patrice was very helpful, very kind, thanks againš",
"date": "2025-01-07T17:15:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We appreciate your kind words about Patrice's helpfulness.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "9d7a395d-5f0f-4922-b87b-c5bce26fc457",
"author": "Diane Via",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX57XX1GYOcDjuzJa4A862sYp5cCXDrJ0cK1PPW_jaTWmPQetxPng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Service was prompt and efficient. Got a great unit. I highly recommended Extra Space Storage for all of your storage needs.",
"date": "2024-12-31T18:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear you had a positive experience with Extra Space Storage.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "18f4c097-2f75-44da-a174-71c34198d013",
"author": "Wanda Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVU6IDyvvYeJFYgOFzbiJiPQCRIWf5-F9DXSs3i6cGkwyhntuDJrg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Mj, The best property manger around. Merry Christmas",
"date": "2024-12-24T17:02:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that MJ is the best property manager around. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e28d44a2-e499-4e93-bfdf-c757d03cea31",
"author": "LaShonda Denton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWms-vxseMR9X_XOjtRE5NhCh9n9YIFnAuMVay-dExOFFpkfKs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mj did a wonderful job of making sure my move in was fast and simple and very professional.",
"date": "2024-12-24T16:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Mj provided you with a fast and professional move-in experience. Thank you for taking the time to share your feedback with us.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc7f4a1d-2735-4d25-9915-c9a3765525bd",
"author": "JAG AUTOWORKS LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4JMugCyD2uL8xBbhi4lAyy0SfihN2kWAo0nEAh88mDv9saQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-23T19:26:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Jag! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "936967b3-4688-4f74-aa53-287d1b778223",
"author": "Sarah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIbSV3JAf35E9ZutvgqtE1JzBft2oq0DXz9i4r-E94w4QYHEWO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "thank you Miss Kelly was amazing highly recommend",
"date": "2024-12-21T21:18:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We genuinely admire your kind words about Miss Kelly. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb39766b-6051-4987-a234-5e522edf1b01",
"author": "BigBankHeim Tv",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpqCX386afFSYrbTAoInR3CNWqBmzBWQmuY5ywsFdw6gCR38o=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-16T14:44:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Bigbankheim! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "63e54b26-67ff-4ddd-8514-e42cf638ffbe",
"author": "Gunnar DeSantis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFw8Blg2SGGNQ84UfFf6Vv8QS-nYZscu9dyQX5_YuRBYLz_rX8sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-12T19:40:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Gunnar! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-10T00:41:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa78b94e-c3a6-4226-8cde-790aa411c0c8",
"author": "Carly Spencer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgBCi1ML3XsBhZccJtKpCBCazJkB3PybtZvFohxVSpaKkmpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-07T19:44:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carly. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e8c53e5e-e854-4b31-b88f-79c3559d2139",
"author": "DARREN SINGLETON",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAXzHDKUwNhTv_9o8OWSBARDcA6kN7EfrWHKFFRVrVsrFUQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was awesome. He was very knowledgeable and help me secure a great unit.",
"date": "2024-12-03T15:57:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad Drake was able to assist you with securing a great unit.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "51916e4d-59d5-4579-8e72-4da818b41d06",
"author": "firstson 201",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKFF9AExqSqymRrX4khXIhQOYCfjqz8tW8BKn8lXInV8akC6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-19T15:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Firstson! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c71ca14-5150-4991-a647-00c7eb615dec",
"author": "John Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgzRLGP9AgS06jBBFwdnwP4Gte4rQyh7fDbSy0ymGhJchHyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-19T15:31:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, John! We are here for you if you need anything.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d1f6f787-e8ff-4551-b0c4-3af085d1111b",
"author": "Shauna Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiqrAP3OO3mc4P15SA6kAWU60PPBYLgaJq-aoEXajYkrTSTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The service was excellent and affordable princing",
"date": "2024-11-16T14:40:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive experience. We're glad to hear you found our service excellent and affordable.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3929c296-1e77-4776-9b62-4f966801a91c",
"author": "Erin Rousey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_lwaE5OYVqkPucJq4Mp-MkDzluqe6LosdVH8zWhckAxCtqRhD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was fantastic! He was so incredibly professional and helpful. The move-in was seemless! Canāt recommend this facility enough.",
"date": "2024-11-15T19:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad Drake provided you with fantastic service, Erin! Thank you for your feedback.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89c7919f-bc44-4b68-9395-2e42c181c3ae",
"author": "Amanda Curry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrsRDgn_8j_cHOVbHc7ExOZmezrAKwlq1X7shAVKhihk1sPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "In a stressful time drake was very helpful",
"date": "2024-11-09T19:00:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are glad Drake was very helpful. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23e9791c-2fc1-472e-8e24-feb693b9f827",
"author": "Karen Bessinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6mk4wYTXyNmH0Pj5UHiMTHJuiSqa4HaitkVjryLO-6XVPXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and prompt response time.",
"date": "2024-11-09T16:07:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with our prompt response time. Thank you for sharing your feedback!",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0d2c0fc0-6a19-464c-971c-aba3fa95e332",
"author": "DarVerne Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYTTGpZzp2oFnemzsAhOTdss0-D_VTp_N9W1JBq1k4GXR2UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jesse was EXCELLENT!!! He was such a BIG HELP!!! Great guy and friendly!!!",
"date": "2024-11-07T21:34:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience with Jesse! We appreciate your input.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2e6dc46-1b90-41f5-9738-c68168b85cb2",
"author": "Jennifer Laird",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHdBa7LDtrf5tIYp0qemj6j4o_MtWCSFPTAwc5Gl_F3ckc-XfY6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean friendly and professional! Pleasure doing business with you",
"date": "2024-11-06T00:41:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Clean, friendly, and professional service is what we aim for. Your feedback is incredibly valuable.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "54fec238-1e35-46c6-b6a4-6c53485b32e2",
"author": "jetzay velazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIy4VbcshlweuhgbWAI-Vv8SPvJZ4C0_7HNxKDB1-ti0BQbuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-01T18:40:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jetzay. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b24da318-bae6-46e0-8362-b76d111215e7",
"author": "Tiffany Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYOqFTqGC3pULXtNkLUyI8v0LJQxJQp7cT8A23lty3_Nt4Xhrf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake is the most helpful storage manager I've encountered to date. We even rented a second unit!!",
"date": "2024-10-31T21:32:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience with Drake at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2bc79e6-ca6f-4a0f-9bd2-2675ce888aa9",
"author": "Judie Hinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJQw15H4rW8217YK0DYVqu2VyBeuVgVvLEI525jlpnyfxhE9ia=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was very helpful",
"date": "2024-10-26T16:25:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Drake was very helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "358c1f72-d888-4869-9a77-201aaadc9f3a",
"author": "Jearlene Mosley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJiIwB1deS1EtsBypdPxXH0rjbI3ik2lkrtkLu1UyzBAtbaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience.",
"date": "2024-10-26T13:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We are glad to hear you had a great experience at Extra Space Storage.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9884c9e9-ae5a-4923-9f0f-c9272ab241fb",
"author": "Tina Pateracki",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVA17AKAe8g52mupN1k5siKGtERcOWL2F3ztfvIdXZUSV4jLwk1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The process of renting our unit couldn't have been easier. Stephanie was so helpful and made sure that we got the best pricing possible, then made sure that our unit met our needs as we moved into it. I highly recommend that you go see Stephanie for all of your storage needs.",
"date": "2024-10-26T02:58:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with Stephanie at Extra Space Storage. Thank you for recommending us for all your storage needs!",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cf1ed757-a878-441d-bdfa-90ec1c1b55c9",
"author": "Anthony Agresta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp9pKhXQPrfYTRJ8mOVTNpfD44wvQKM7meXckZ1xVRbdzRkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "well maintained and super clean facility. All of the associates are super friendly, helpful, and professional. Ask for Stephinie, she's the best!",
"date": "2024-10-25T16:25:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear you found our facility well-maintained and clean. Stephanie will be thrilled to hear your kind words.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "92f117e7-479c-440a-9ab9-d2fb6bd69a06",
"author": "Michael Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs7wkZRyh7ESb4U8y-WLxSS8AV3UgMHnUj-3GwcvxzxYF_hg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great service, and staff!\nDrake took excellent care of me, especially when I had to get a larger unit.\nYou canāt go wrong with Easy Space!",
"date": "2024-10-24T15:09:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to have provided you with great service and care during your storage unit upgrade. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "3b13a966-f4f9-4802-84db-0026d2212f76",
"author": "Leroy Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVnV2hMbytIcZ8ivZpk0hAUGXv9_nD2_6KDaf9X0MibBVS6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was very helpful and sweet and very informative and I had a great experience",
"date": "2024-10-22T14:48:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Laurel was helpful and sweet during your experience at our Extra Space Storage location. Thank you for sharing your positive feedback with us!",
"replyDate": "2024-07-10T00:41:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d22db0b3-d6f2-423e-8255-92ed5d8dfff5",
"author": "Tre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8p0dBol7cMftRaKtJ7XGewlG-xM8em_xeZycHdb3ewr3wzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-21T16:19:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Tre! Your feedback means a lot to our team.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "986d522b-455d-46ca-8842-31075d31ce25",
"author": "Bryan Bessinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt81m5s6TOM8pGqAu3XUHIh_qBwPl2lKOll3tdjkf3kMjmng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, great service",
"date": "2024-10-19T00:36:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback.",
"replyDate": "2025-07-10T00:41:42.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "223d9797-1f43-4b7c-9210-1f782281455e",
"author": "Wax and Beyond LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXLUFMfLL3Hfh-AjWDzGMNxpgYKIoWRE35CH2u78M8xLHcJIM0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly",
"date": "2024-10-18T14:55:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to provide feedback. We are glad to hear that you found our staff helpful and friendly.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a34849b0-8753-480e-a0ec-6dc3d95c4a20",
"author": "stefanie evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXg_lVri0m71PPcL_avgPNJQs54cZ5qv-LFcOmM2jREA87GsDjS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-10-14T21:14:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Stefanie! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "62b3f4dd-d153-4ffa-bccb-54dad0be3c76",
"author": "R&A B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKouCl77Q9G8CxkZEJpVAdBc1TNwW7Rn3pQqcvBRL8UC8L65A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best experience weāve ever had with a storage facility and we move every 3 years! Courteous, efficient, and very professional. Drake has been wonderful to deal with.",
"date": "2024-10-10T19:16:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback! We are elated to hear about your great experience with us.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9b1736f7-1ae1-4fb9-8f1b-7b91abdb988f",
"author": "Elizabeth Hutto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQBxP0NZOP96o9kz8Njuvc0GPLOkZdgZ9Vq9G0SBFRk7M_mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was very helpful",
"date": "2024-10-10T18:08:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Drake was very helpful. Thank you for your feedback.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1ee9d9b8-1cf2-466b-91d6-5f154a66b49f",
"author": "Ycedra Robinson (BossLadyRay)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUb2OsGQdQLlAq0T6ODZUGhcdV9G0iMZ_7GbZ-LMJA4gzi4EcZUtA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, super affordable Quick and easy process!! Greg was amazing. Great communication and also took the extra mile to text me the details in case I didn't make it before closing!! We appreciate the great customer service.",
"date": "2024-10-08T19:58:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are glad to hear you had a great experience with our customer service and found our storage solutions affordable and easy to use.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "7d38960f-d532-4850-baed-3a1ee41d36ee",
"author": "Shameka Staley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeq2cfDbKAosC0FS28r8cyxNtPWsH-gknitJJmqWsnVHO7dN0t=s64-c-rp-mo-br100",
"rating": 5,
"text": "Derek was awesome thank you a lot",
"date": "2024-10-02T18:48:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Derek was awesome. Thank you for your feedback!",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea3386b7-544e-4dcb-96c2-8e3f497f9504",
"author": "Kevin Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwnnUin_nqL3KN4LaTGR973N4jjdBUSdl7B4vHrpgBQ8BI327S=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-20T14:17:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kevin. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bc68552-18f9-404c-bce2-5a13fc0c2e9f",
"author": "Taryn Kyle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXP8PIsAgApZSiL6m2Y6J6e2JxFEWl0L2gbkLTaRvOIEm4bBEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Theyāre awesome and accommodating",
"date": "2024-09-20T14:06:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you found our services awesome and accommodating. Thank you for your positive feedback!",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9857fe5a-a08d-40b7-8410-77129db2cec3",
"author": "Derrick Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlBIx8LNSUXHpCCq2SOpSqb1yRulbROPX_LHkkfO8ckI3Ysw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-19T15:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Derrick! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49e3c1cd-1639-42c8-a11b-8afc32594f7c",
"author": "Jessie Blackwood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMb3P3NdDqLnX8BGCPD01xgjWh8QiGj6aIWffLZ3R3leNx4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was amazing and helped in every way she could . She has went above and beyond in a stressful time that Iām dealing with . Thanks Stephanie youāre amazing.",
"date": "2024-09-10T22:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Stephanie is greatly appreciated. Thank you for sharing your experience.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "90cbc5f3-c77b-48be-9f2d-c2e744225474",
"author": "Jessie Blackwood",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5sthsxxgwEb_BO4-vWb1GSuRg9iAnn78EXozxc7SD9y7l7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my 2nd time using Extra Space Storage . My 1st time was amazing and the gentleman was amazing. Today I got a unit for the 2nd time and spoke to Stephanie and she was amazing as well. She even stayed over to make sure that everything was accurate and that I was happy with my choice. The staff is always very nice and helpful in anyway they can be .",
"date": "2024-09-09T22:19:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Jessie Blackwood. We are thrilled to hear about your positive experiences with our staff at Extra Space Storage. It's great to know that both your first and second visits were amazing and that our team members, including Stephanie, provided excellent service. We appreciate you taking the time to share your thoughts about our helpful and friendly staff. Your satisfaction is our top priority, and we're glad we could meet your storage needs.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0af485ce-c965-47bb-a444-f951b5e5f54b",
"author": "Kelsie Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWuQBuGetBq9dbiaVMBVTPdxw7QKEQQ_L2mRd3UycQcIXzlYwui=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-07T19:49:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Kelsie! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c0edf15-7d03-41ed-a313-60c364727824",
"author": "Luis Cruz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnnmEANKTzFklb_9UdWmcQkIVepfnn4krq9wALLDI8cuUEww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-07T17:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Luis! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d40f9db-794e-4a0c-aad6-d165f0e2fc43",
"author": "Eli Juarez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlzIG6X5FqvDAq1G6fl4PmU-G9kNT1nJSam5O2cPZZmlVBFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-07T17:09:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Eli! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd5b7af5-6466-46c1-b0d2-02616cad2907",
"author": "Shane Murphy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf8WBziCXhAg627swH-Utc-9SsvXzheOICmeU3YleXD_uzhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-04T18:18:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Shane! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16d2e83d-ec60-46b9-816e-1e3f35f53ea0",
"author": "B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUIBdwvRDIgUE4YsOgAnZv8U1zLodOL61rW908xjdjmbZeNH_R=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience š",
"date": "2024-09-02T14:28:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you for sharing your great experience.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71299988-037e-495b-b598-cb591a54b0be",
"author": "Gary Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu8qgy5H6dNhn6zVgkN2ulD274DZuJtQ477yXgWCf6W7cM_ZDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had to unload a customer at storage unit. The manager at the place was very respectful also gave us water to drink. I definitely recommend using this place.",
"date": "2024-08-24T20:37:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We're glad to hear about your positive experience at Extra Space Storage. Thank you for recommending us!",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1246417-72f9-49d3-a834-f61380ff5c4b",
"author": "Cynta Vandygriff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfI5pnv0VHdMBHP84VGULm5PKEBq9m9xJuNFDsYW8NrAU0CbU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-23T14:34:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cynta. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cee2e65f-da83-46f6-ae50-75e31d6ad785",
"author": "Russell Baggins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNQFXxkYwDZ7QYrvvvq3APufN0QT1vr1SZlg7X-EuJAyHxzWo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie and her team were awesome! Great communications, customer service and helped me save money.",
"date": "2024-08-21T17:09:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience with Stephanie and her team. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a1178a0-5eda-47eb-bb1a-466ebf90d007",
"author": "Robert stampley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLD_OToagXVCDAdmwdCFX9HJfA-K88yKQt0ccZQ37HXQjw7CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff greeted me with the most pleasant of greetings and where eager to help with my needs. Staff where very noligable and had all the answers to my questions their training of the company seemed spot on. This was one of the easiest transactions I have ever had thank you for helping make life easy.",
"date": "2024-08-16T23:40:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Robert Stampley. We are glad to hear that our staff provided excellent service and made your experience easy.",
"replyDate": "2025-07-10T00:41:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "39abbd1e-0a61-4605-b36a-69e9591c4cd9",
"author": "Linda Strickland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZJxeTRK-iHZYuUrohTZ5uSVxF24nLlC3EdDg4brSrooZzhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super nice staff. Great service. I definitely recommend this business. And a special shout out to Stephanie-you do a great job!",
"date": "2024-08-12T21:36:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to provide feedback. We appreciate your kind words and are glad to hear about your positive experience with our staff.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a31fbb43-699e-4688-b988-7deaf9321c58",
"author": "Aisha Buchanan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK89NKWOCK-iNGeP1CQoUaOIVkYxeJ4v3dEpeMZSlkK-aQoiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Stephanie! She saved me a lot of money and secured a unit for me. Iād give more stars if I could",
"date": "2024-08-10T21:58:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We are glad Stephanie could assist you and save you money. Thank you for sharing.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "26d5fde9-87a2-4344-9c61-5176e0edbc10",
"author": "Renee Hiott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgeWWiLgkEgiSYfME_NoCk_HbnB_aPvDeE45PPdiBbr9jfny4D=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-10T18:06:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Renee! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14d3694a-c7ab-4f65-ae53-d31c33cd715d",
"author": "Anthony Fernandes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIg-3YVLkZ9zb7P7dM_9LrdubccUzWUJwmvXV1u_bvsVnQsmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie is awesome. I work for a moving company in Aiken and she is always helpful with her customers and she has helped our business.",
"date": "2024-08-10T02:31:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire Stephanie's helpfulness. Thank you for sharing your experience with us.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4ded1f3-7b45-407b-a27f-340c9f9475ca",
"author": "Patty Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGWAiCKPE51RILTThgvhysezdwLDhYPUp294S_WMKA9OhFfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was very nice and very very helpful thank you",
"date": "2024-08-09T22:13:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words, Patty Mitchell. Stephanie was very nice and helpful. Thank you.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6ec6a7e-6e71-403c-82a4-b2fed0c84c9c",
"author": "Nikki Peacock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJCpkLTO7YxR2OFCam8naiuvTJuLIWSE6ijwWjEWnC6dPddw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-09T17:49:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Nikki! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a313f90a-de01-49c4-a39b-cddfa2afadf7",
"author": "V. Danielle McBride",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAjb3_jCVha9s2B4c2nXRIHALmWuAmK4Neq9XNvNuzuBCvXyHU=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at Extra Space Storage is always kind, helpful and accommodating to the needs of our organization. We are grateful for their level of service and the security offered in storing with them.",
"date": "2024-08-09T16:31:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We deeply cherish your kind words about our staff and services. Thank you for storing with us!",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6534f68c-295e-4c95-94d0-32766c65779c",
"author": "Trish Beasley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVhpxxH_KdVDTnxIFzvtMA3QOlwDFddSgCRbmpX7p4yejS9tY=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel was very pleasant answering all my questions and sending out all my info on my storage.",
"date": "2024-08-05T15:18:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Laurel was very pleasant and helpful in answering all your questions and providing information on your storage. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "923a40a4-e9df-4a88-95bb-b41b9c96e86a",
"author": "B M",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUW3YnwhquEw5531FsrIb3Xf4bW_WPYS8p2I6vTPReum5Kz25E=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great place š",
"date": "2024-08-05T13:15:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you had a great experience at Extra Space Storage! Thank you for your feedback.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7aa459f-fcd1-458f-bd7d-c35a467e5d9c",
"author": "Carol Trayer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDib-Rt4rJZNYqP8UxTiuITzXq9RmkLXw0Yv6GzkQikQylAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such an amazing place the staff is so helpful they honestly make you feel right at home and they do help you and if you forget to lock your storage unit they give you a call to let you know I highly recommend",
"date": "2024-07-31T03:58:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are thrilled to hear that our staff made you feel at home and provided helpful service. Thank you for recommending us!",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "1d269937-574f-4c52-bf33-a577e2887d39",
"author": "Rebecca Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyqtd_ExCBp_0lZQSlhZgp4Ocs-lGIcsRpoPf0bV5CpMKRZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stefanie was very helpful, she was patient with me and answered all my questions\nShe was friendly and courteous. The units were clean. I would highly recommend,\nExtra space Storage, ask for Stefanie sheās willing to help you with all your storage needs!!",
"date": "2024-07-30T14:48:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending Extra Space Storage! We're excited to hear that Stefanie provided excellent service and that the units were clean.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "a0b28b05-090b-4980-b0d0-4317b8a9626c",
"author": "Debra Bawlick",
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"rating": 5,
"text": "Very helpful, friendly and efficient!",
"date": "2024-07-18T16:50:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is incredibly valuable to us. Thank you for your kind words!",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cef3e871-7cf0-4fbf-ae4c-612c857bae0f",
"author": "Scott Chase",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlioo0gh4G8N4qR3ZMVOoxfof9XM5wQl5HBTtqKA4HZmUHWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was very professional and helpful",
"date": "2024-07-17T14:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Scott. It's great to know Drake has been helpful and professional to work with! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c6c9ef80-be5c-45d5-9ea1-229aa641cd7a",
"author": "shaquille Tech-G*",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXqatkkcNRrz1O-1JoHDTT_AP_6YkMNRIzqcIijXvceeKdYdxz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-16T20:31:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Shaquille! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 818-2398 if you ever need any help with your rental. ",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7608aa7e-52e8-4bee-a6c7-aa5821fc47e0",
"author": "Chaneya Sampson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUcF__oTahITdd9cHvfcPvHXu-C9dvYSy2V4R4i-E8WdYB3h0J=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-12T16:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chaneya! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8c877d2-a154-4c41-afef-b2219cf3b4a5",
"author": "jeffrey fender",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD--Y5Cs1GwDih_zQ28A5WV4hlTH5BNRQt9vLwsj4Ixs2PTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Moving from out of state. Very pleasant and helpful. Would highly recommend !! Awesome people. They Go way above and beyond!!",
"date": "2024-07-09T20:05:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jeffrey. We're glad our team was pleasant and helpful! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b56f202f-2e63-423a-a2c9-36ad4c0186e8",
"author": "Sean Mathieu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXVnd5qbAijtRiGmXDdbuEArZWcAd4ZJzQe-I0CByS8xTotwQb=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-09T16:41:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sean! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d072a200-3c8b-4ac7-a168-c7118701e26e",
"author": "joyce linker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImQIdyCplxr_KguIQOd1EKXxFhcz1tgZT4pT1iZRIzqKqHkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel and Stephanie in Aiken on Whiskey Road were very helpful to my husband and me. We need a short term storage space and Laurel helped us figure out exactly what we needed and got us into it. Highly recommend.",
"date": "2024-07-08T16:07:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are glad to hear that Laurel and Stephanie were able to help you find the perfect storage space. ",
"replyDate": "2024-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c45bd13-a98f-4d72-88f2-f00cb940cab7",
"author": "Joseph Fishel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9N3s_5kj4_LsUfzo0ZzPi74mlOcZwzbm1SpVIjoRe7fILEg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-06T14:37:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Joseph! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:42:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c67c2748-6822-4c07-906d-fad84c0ef28e",
"author": "Robert Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8EnhoFMOYYx1_uisoPNtuuv8YYuwRUQ6qJePIO2fmSj7b69ry=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was super helpful and had a great positive attitude",
"date": "2024-07-03T15:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Stephanie was super helpful and had a great positive attitude. Thank you for sharing your experience with us!",
"replyDate": "2024-07-10T00:42:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de938452-1ef9-42c5-ac61-041d2e927f43",
"author": "Cedric Sims",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyFM26uCvpiE-69KscmH82jnRF8_szTczh20F7XFV8fDau0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-02T18:38:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Cedric. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f1c0199-340f-40a6-bbd8-547e185e60ef",
"author": "Jaybo Fonseca (Gatlin's Squad)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXMhQxdhfjGnp3nSRuko7CSm69ZuCbQAzwnks3EA-4zeT3xHVl=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-02T03:16:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jaybo, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3a0346b-7d27-4e1f-80cb-5153cf228df9",
"author": "Jennifer Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWJ39NG42pD7qdQyhjVQZ-tc98jQJboJumfHeyYR1c_eBB5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was very friendly and helpful. The rental process was quick and simple. The units are clean and safe.",
"date": "2024-06-24T20:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with Laurel and our storage units. We're glad to hear that the rental process was quick and simple for you. We appreciate your feedback!",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "48035650-e5f4-47bd-b566-f294df18e3a0",
"author": "Yanielis GonzƔlez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyAxm1ilKHTAbD0UcbjkWWmRt4XgLKiFzL3xTG6koAcObMYFuD=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-24T20:08:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Yanielis, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bfade26-29f5-471c-8796-be410505b041",
"author": "D Law",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWl1UlO7GEMwMVgHc5a8XRKzsBYyZG7vnocRVEj9RBWmbLFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stefanie was very helpful and listened to what I needed/wanted",
"date": "2024-06-24T14:22:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, D! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "293488ab-c786-489d-bff4-aab7215d7e10",
"author": "James Halmstad",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGCBuxJc54DDvtT9Q6MWWsUlFXKzhEAiQTt71cCbKm2ZCVaT4j=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "All questions where answered quickly and professionally. Manager is very helpful and extremely knowledgeable",
"date": "2024-06-21T17:26:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello James, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2022-07-10T00:42:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb621c25-10c2-491e-8e65-e45e3237f32f",
"author": "Al Wise",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk-KHXhrBL-W4FmpQNVVSb23_Crb4k8tWG0jH-MLmCxGXnZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-18T16:47:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Al! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 818-2398 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bbffab9b-57d0-42ca-bad0-a6232b001c51",
"author": "Rusty Jennings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU9QGcNgiSpKvh6G_4_mZ-M307DPdexqDRnRgGuOvQ8yK4Ba3qt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer care by Stefanie at this location! Great rates and great customer service! A++",
"date": "2024-06-17T20:56:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to hear that you had an excellent experience with Stefanie at our location! Thank you for the A++ rating and for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "0ae95266-5782-4582-9d22-04bbf59ee9fa",
"author": "Brian Kleinbub",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBnXt5i88nRq5pl6fBAKDVQaST_KC3bwm0144YifP84kvjyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iāve run my business out of this location for 13 years now!!!\n\nI have had and continue to have a great experienceā¦. Super clean/ no pests/ friendly environment and great prices",
"date": "2024-06-16T19:42:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Brian! We work hard to keep our facilities safe and clean for our customers. Email us at customerservice@extraspace.com if you need anything!",
"replyDate": "2023-07-10T00:42:49.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "71cbdc6f-d4b7-43ec-917b-d4ae9cdf3a7c",
"author": "Brian Duncan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3oVrpOTWzIP6rWqxKVc4c95F-fbs1Cf2OcXZQrjWB6oqQXG961Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-15T20:30:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brian! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd9a1a93-4dca-49e9-a2a9-5a6ae3685899",
"author": "Jenny Browder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFapMp_zTSmBfOMqYGB1bscxBDH5HKZ28y1-MFie0uw9duXE_QQQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "These storage units are clean and I feel very safe leaving my stuff there. Stefani helped us choose a unit that was affordable and just the right size for our needs. She was so helpful and patient as we were making our decision. We checked other units and this one had the best rates. So glad we chose this place!",
"date": "2024-06-10T18:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are truly grateful for your positive feedback and are delighted to hear that Stefani was able to assist you in finding the perfect storage unit at an affordable rate. Thank you for choosing Extra Space Storage! Your business is important to us and we strive to provide our customers with the best possible experience.",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "14ebfa65-1248-491e-8859-b15bb18a5e1f",
"author": "Gracie Browder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3tdbNsY01QwfzKGKsbL8V89MYSKEMlzEp2OAutkIq_EkEOvRH=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved this place! It was so quick and easy! Stefani was a big help and was so friendly! Highly recommend this place!",
"date": "2024-06-10T17:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, Gracie! We are absolutely thrilled to hear that Stefani was able to assist you and make your experience quick and easy. We appreciate your recommendation!",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b49247c0-da7b-4256-9010-eec18281636a",
"author": "Frances Kemp",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7a7yAt0rF2LaIHz87zq48PeoxzYO76DAuZHSzZ2iHANR6w7Pb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Stefanie for a great move in experience. Everything is so clean and very well managed. I look forward to working with them.",
"date": "2024-06-08T21:42:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Frances. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "5c481f28-b784-4012-a5fb-a7e544b452a9",
"author": "Matthew Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLqlGNf27bGRo5PsPUmO125DBABETV9CRNacSefjGsBrXTOpEs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-01T15:34:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Matthew! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 818-2398 if you ever need anything. ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7f3d666-0057-4e51-a6e0-c8fbc0ae1290",
"author": "LaPorcha Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGGwp-bLsmAln39de-vEVY9tfZzUgXBP9f9fVYDSSXviHfr9u1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was amazing",
"date": "2024-05-27T19:37:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Laurel was amazing! Thank you for sharing your positive experience with us.",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ff57967-0d41-472f-b8d5-099da370a635",
"author": "Erik Justis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzAYtmAIfNmcGGLOIPdueqeouoWanuju6nkwjEvtY-HUTIIg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-24T17:38:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Erik! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41ef320a-4e14-4fc0-9433-09e9757aa6bf",
"author": "Walter Saenz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPif-jij2jzz1fdzuIEHHAURUrvSTY92RLKL0CxG3gexxbHA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-22T15:40:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Walter! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "087d0c20-2173-450c-8e13-367843608d60",
"author": "James Lunceford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9_VSpGsYQlwU5vpKQaXHLr5jkJO_oA9Gujw45zj_2GAf_HQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people , great service and great atmosphere š",
"date": "2024-05-21T15:31:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear that you had a great experience with us, James! Thank you for sharing your positive feedback. ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9a2b41c0-c6a6-4605-9a50-48b10bdfa888",
"author": "levi bianchi-rossi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR_ZNqiBJc_K2c-C7kZHkQAqx6Qc4e6zGrvonalTXqitEeZQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-21T14:07:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Levi! Please stop by our office or call us at (803) 818-2398 if you have any questions. ",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "474e74c3-90cb-4988-b0ea-86c8787579a0",
"author": "John Brown III",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfHO5qO9QKgttniqAtq7tIDV7DHERPXr_GEAwVHwmMrjuwCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michael contacted me immediately after I posted my inquiry. He was very professional and is good at what he does. The place was very clean.",
"date": "2024-05-20T21:52:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with Michael and our clean facility. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-10T00:42:49.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0036dcba-b23b-4993-b0b7-821c3adc2182",
"author": "Brianna Brinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgsCU8u0WLJleW0Iu_efoqlrPjn2zqm2YXG-3vba3AmuV_8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-16T21:56:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Brianna! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Wesley Buchanan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1l2F4ca0zAeLgki_VVyFr01bgwsxMlmS3YcQ8ItdChifLNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-16T13:45:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Wesley! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8c135929-2167-41ea-9837-fc85db35e5d3",
"author": "Mill House",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4Bjv82Bsgv-HEbloJ-gfmx3rSNOdvPZJUjZLnZ1coj1lC5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility. Outstanding customer service.",
"date": "2024-05-15T19:08:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that you had an excellent experience at our facility. Thank you for your kind words.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db0a2605-0662-4596-b117-3da84bd19715",
"author": "leptra 17 (lep)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUS78IVACo7H3K1fffgwxaB5o6NkHXtAE2gu36q3U0ojb6OagTC=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-15T18:45:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Leptra! Please stop by our office or call us at (803) 818-2398 if you have any questions. ",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85ebb534-8fbe-4970-85ac-9e5d3d010791",
"author": "Dre Black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0bAP8EgGSmq_SVu24xS8sFforb2dIBGju8Ldc--pvxJAIFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-15T16:06:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Dre! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93e3014d-1f32-46c4-aca2-fa9436a06e2f",
"author": "Tiffany Noell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_n4vG_XpjKCKrjvhnOC9ksWQcErOXhZ3N4Xr18--isJFlondD0A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel was so much help today! Great facility, very clean and great location.",
"date": "2024-05-14T20:49:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Laurel was able to assist you and that you found our facility clean and in a great location. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "da22a0d6-d52c-43b5-bdf2-880e5fb0393c",
"author": "Lee Atkinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyDVc1HBzNbaqLz2FbVY1JXeKAcGoqTOtb7DISha1uWeE07g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-10T20:06:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Lee! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fffeda4-894e-44e4-b50d-424da1e48ca9",
"author": "Shawn Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvEdBgUE5vhnERGjVgwH1PiCteXCkpOseBkx7SdiZfDp_CDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T15:11:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shawn. Your rating means so much to us!",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2f7530a-8055-4481-9b68-be8896db04e9",
"author": "Amanda W.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOzSaKBu2F5iH10NxtWubFEhjKm8kDsdjt3e6L-Ap-vdPjmXM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ms. Stefanie and Ms. Laurel were so helpful in getting us setup! What a safe, hometown feel!",
"date": "2024-05-07T15:51:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Amanda! We pride ourselves on having a friendly, accommodating staff and are so happy Ms. Stefanie and Ms. Laurel were able to assist you! Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "347724c7-acf3-4c8a-8bf2-2a642b361451",
"author": "Malcolm Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWT_kFCFUFEj8Fv_j0uJ6s12F7jozTPmuUdsOaYAbIpzBRmqhJ9=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T17:46:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Malcolm! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd3a6fa0-ddee-4bf7-9c83-f07fe03dcc78",
"author": "Michael Dasher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8FTU7PnSDcboaIVAhJHnBZCxCKOEpSRlElTXXGII9TxH5-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Steph was extremely helpful. I really appreciate the hospitality.",
"date": "2024-05-03T19:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're happy to hear that Steph was extremely helpful! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "270f7a6f-e5a1-41f7-b0e6-5c9910ab9d4e",
"author": "matt -",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgIjBA7Ogs9R01xnSljOv7XlxkAeofPCas48yW7HHRi0zYSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-02T14:35:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Matt! Don't hesitate to reach out to us at (803) 818-2398 if you ever need any assistance. ",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c63e80d3-6bd7-4c75-b857-2b6c20b957e1",
"author": "Blake Golden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6u6fAPkP6dfab5pHbWp-8UAFPcC93fzK7IogTmkUSdvkhYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-22T21:42:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Blake! If you need any assistance the future feel free to stop by or call us at (803) 818-2398.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b5f5e8e-0229-4934-9c65-7f5eca028eb5",
"author": "Madison Soltys",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLefxkBgCKbUSwAC7NM4Q5Eovw9zTrJTKWA0SFFcgl2ZnGpbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience at Extra Space Storage. The staff has been incredibly helpful. I highly recommend this storage facility!",
"date": "2024-04-20T18:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Madison! We're so happy to hear we have your recommendation! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "04d067b8-264d-4e2b-ba15-087bee818bfc",
"author": "Carlos B Nice",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUak3IVijLomi7sMisihK77q5T0uVvm6tnwXnLk0oqQf3T-NbzF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very Good Customer Service Stefanie Went Out Of Her Way With Great Service.",
"date": "2024-04-19T01:37:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Carlos! We're committed to providing excellent customer service. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7cc9a393-884a-4386-8afd-73c9f31aab7d",
"author": "Jay Bridges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZUm-16YQNK088F0yvJRr-MzuvK6RNB3tj8rW1KBrEIGPcbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-18T16:31:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jay! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 818-2398 if you ever need anything. ",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02490767-b1b0-448d-ab5e-836d4c00b00f",
"author": "David Friedman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9tN9QDUl0eewwrFJ95A_5QYa-X5GkLTND4-8B5tJlRWwGBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the start, Laurel could not have been more attentive or kind. Laurel was quick to return phone calls and always very helpful. The day of the move was quite hot and Stefanie was right there with water bottles and kind words. Thanks so much for help and kindness. Rita and Dave.",
"date": "2024-04-16T14:49:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "David, we are so happy to hear that Laurel could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility!
",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3195deef-1cb4-4331-866b-043d1e4a3a6f",
"author": "mya Lovett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSSitEb3K5DTPNxUPtGtm9mzXtwFKS3n41eD_2XYcLtwFLsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T19:09:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Mya! Please give us a call at (803) 818-2398 if you need further assistance with your storage needs.",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f8999394-5016-4d69-a3b0-5d2bd268983a",
"author": "Tomeka Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_agguRlojEpmtW4noePbNckEYfA-P-rLt5ZMnmuYio9JJiw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything is going great thanks.we are so happy it was very fast.",
"date": "2024-04-10T17:27:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Tomeka. We really appreciate you taking the time to share your experience with us. We're here to help with anything else you might need at 888-storage!
",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c906e5e9-fc85-4815-8e67-78acd48e0b50",
"author": "Nancy Conner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfG22kvj_eR8J_CwAYWET0iHqwSUt_hf0I27mNDaWd48z4G-4m=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel Wirtz, the Extra Space Storage facility manager at the Whiskey Road location in Aiken, SC is outstanding. She was so very helpful and efficient in solving my questions and needs and resolving everything long distance as I live in Georgia. I highly recommend Laurel at Extra Space Storage in Aiken.",
"date": "2024-04-10T15:36:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Nancy! We pride ourselves on having a friendly, accommodating staff and are so happy Laurel was able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:42:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a4c787b-6d09-472f-adf7-7ad4128384e7",
"author": "Warren Ford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJl8p8Be6xt7pVkAX5fVB0O9Lrz1hy5m3OyfyiI8LirD9P3Sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T15:09:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Warren. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07b0e4f0-25c3-4fa4-b45f-e955727f6a6e",
"author": "Tony Sainz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDuyVqYOe-t7vx5v_rTcww-OaXse3V02Q_f45V8nVdheII=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service clean facility The staff was competent and helpful",
"date": "2024-04-10T14:18:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tony, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "93b13817-4cf2-4196-9219-ff55d860aa88",
"author": "Gary Jordan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInLdO-YhuUkhZ_ns8vYeVBwo5XExS5P2mH6SlMqDn3uX-37w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-08T15:45:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Gary! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ee9b258-a857-4992-b3ff-004b826a4eff",
"author": "Katie Guerin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLikbejaIW5wQo6Rx7asiAg6ptoefGrJccx3q_E1hWHZcflxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are amazing me and my fiance are lock smiths and they helped us out with our little problem while we helped them out too. I do recommend them",
"date": "2024-04-08T14:36:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 818-2398 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "2fb31ee1-6767-4bb6-a6af-dc6540109d70",
"author": "Ruth Beck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVe-fAr2L_llZZsJrCSWA148FWZkXmMSEzBBnjlVIhUm--2lNl6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Love them they are great, thank you",
"date": "2024-04-06T14:55:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ruth! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3477367-0016-4581-9f94-62af4f08b8f4",
"author": "Bass head",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwoHtaCllw8ug14WRBh3tNQtu55q28YTa_iT8E9TFw-zbJgSWI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic customer service! Affordable and easy process! Highly recommend giving them your business.",
"date": "2024-04-06T01:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bass! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "48ef26a3-a3c9-4465-a4c6-271b569906a3",
"author": "Harry Harrell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIt-tbSeAX3y7kcRS4vBWTVJGkeFpGMsOt0cqysYfjo_vrM9dv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-04-04T19:21:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Harry. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49936d46-7120-4563-a1d8-c038f5e89e2c",
"author": "Lynn King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiXUGi3Jzf9kMDRyI2IkSW43R2bjC1VYKLzAgQuOfwSFXm6g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T15:31:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Lynn. Call us at (803) 818-2398 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6d36e88-c156-43dc-91ba-7c71fd6f1107",
"author": "Katie Gunter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUVTDxb0WtVf89XekgqR3KeENA3y_-jBIyEHGWxnj9WUtHKlFNYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-09T14:22:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Katie! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7356300f-ad54-4228-8954-7b68a9001d50",
"author": "AJ Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjsFKmHMqlIrIqrxzBTF87VqZSjNNDexi_ep9OjPoPCVQB5_VN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great pleasure speaking with Laurel who was wonderful helping me out with storage unit and fixing a problem that I made.",
"date": "2024-03-06T18:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Aj! We pride ourselves on having a friendly, accommodating staff and are so happy Laurel was able to assist you and get the issue situated! Please call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30078c0b-ccd4-467a-916e-fa791c9eb09c",
"author": "randall maples",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0ObxyScKw8JFufLsHxVdDG-Hx3MwjXt_rGFgZYCV7dupH-4NO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laure and Stefanie were helpful",
"date": "2024-03-05T02:45:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Randall. We're glad Laure and Stefanie were able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "58541993-f18f-413b-a43c-f5e905018b1a",
"author": "Cheryl Parrow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-deppazLnKtN1bVWTSL-ZpYlfY1aORVCOBv732C6sOh1pkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service Laurel was super helpful",
"date": "2024-03-05T02:24:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cheryl. We're happy to hear that Laurel was super helpful! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "693f107b-1d09-47bd-a579-dc468313cedb",
"author": "Blythe Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRCTxcLNFwoy7onIP2n5Hu2YXqFAMBbUJzglUWtsMMck6s_w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great staff and clean facility! Laurel has been the best!",
"date": "2024-03-05T02:24:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Laurel is great too! Thanks for the positive review, Blythe. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "883977ed-9d6e-4493-b492-e446beeb56de",
"author": "kyle conrad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYwLr6KRav5p5QvJDtyE1ZiVUrL-K8BaXfOh_y8rmVa82LIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-04T16:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kyle! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (803) 818-2398 if you ever need any help with your rental. ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a11610b4-9704-4c53-80ef-53b20182d9f8",
"author": "Paul Crenshaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4ciDzUI8ZgH1ytM9IpevKJ7gpgxB89i82k_z50bR-PlBBJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel and Stephanie were great! They had me set up with the storage unit in minutes and awesome customer service.\n\nThank you,\nPaul Crenshaw",
"date": "2024-03-04T15:26:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Laurel and Stephanie are great too! Thanks for the positive review, Paul. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe1e1ae4-10bb-4de7-99e9-41b76b783830",
"author": "Barbara Tarsoly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCl9Trt63SSo587rIH3ZKBn_qXu1jrezI1nM2YDzCK99bD4P4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always very clean, staff is very helpful.",
"date": "2024-03-02T21:47:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barbara, thank you for your review! We're so happy to hear that your experience with the service and cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "39e89288-48d3-4efa-9051-1cd564085913",
"author": "Chris Sekulic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVd_4JK6Q7NFPEViybdbdYFC8xdZn2OpHEXkuYsuk55W5TpGB8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-01T21:38:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a06fe93-0be6-4555-9375-e2e03a7b0175",
"author": "Sabrina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZdeBmKiyDKVPdGgvD10QHLSghZGgXrPswTm-KHQ9SRrcwspg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-01T16:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Sabrina! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 818-2398 if you ever need anything. ",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06c1ceb1-52a7-4366-816d-9e130eaa2dc1",
"author": "Nickie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUoEaVjH6plAlRaCdyT6o3vlblJdFHmsS9dVNpeQPLD9V7qCyOL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stephanie was friendly and very helpful.",
"date": "2024-03-01T16:08:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nickie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stephanie! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:42:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dbe60550-33a7-43d2-9e08-170e823a8ee6",
"author": "Happy Go Free",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUbry6ne7v1SXTc5pQAwIAGrBjrU54eCxsJdvWWuLefBKwYlEN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've been using Extra Space for a few months now and its been a great experience. The employees are always friendly when I see them.",
"date": "2024-02-14T15:59:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kraze. Thank you for the 5-star review! We're so happy we could help. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:42:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf0fb62c-7cfb-4f07-8d63-e5d0369f8eb8",
"author": "Jan Ilacqua",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLutv8aVZlp4lJuFaAVWEgtX71O96gKYnStrNm-ZXpL0iWY2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Convenient, adequate and reasonably priced.",
"date": "2024-02-10T21:09:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Jan! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "68272974-d907-49f1-bfd7-f0166bffe12a",
"author": "Winky Harrell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSkmC6XHQbcjgSZ9SneJ38cNwtJVV2fC0OXX9CWmvNse0b82SNog=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-10T19:57:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Winky. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f989aa6-3f70-439a-886b-12edbb302639",
"author": "Madison Sainz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhYhPoyT8n3Kc7UiTkD19J4UP_V-P969KqnOBBtk0zNbgSjA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very incredible experience, extremely professional!!",
"date": "2024-02-10T19:40:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Madison! It's wonderful to hear you had a positive experience with us and that our team was professional to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 818-2398 if anything comes up!",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1c5686ba-1814-4767-81f1-c9e7637ce48d",
"author": "Teresa Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSfjzoKFjTdKNExZKjm74OURY7t6YUgxWgOpuenvMHFXT6ZhEf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-10T18:54:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Teresa! We are grateful for customers like you. ",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acaab94d-7b91-4731-ae07-ddc0447f7646",
"author": "Devin Strickler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2zOww3bPulrzjPS2g28EoBH5ESBcfXYO-5_HtQvhYIFBaXpp7=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great facility, good staff, clean and easy to access!",
"date": "2024-02-10T17:20:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Devin! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "53266418-6ec5-4c07-b302-103f180ef190",
"author": "Tony Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYTQB0uoKwsLXXAnvrNtJM4yEdfh_8d3j8bfBUXlPk87PjRg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was super helpful",
"date": "2024-02-10T17:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tony. We're glad Laurel was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d0b1398-594c-4c41-8504-3d43c7003c6d",
"author": "Spencer Oglesby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjok4DjiYs0t_-V36Yx3XAfvtJRCBz8348xHjzrjXGSFZUIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stef was great help .couldn't have ask for better help .\nGreat person",
"date": "2024-02-10T14:56:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Spencer. We're glad Steph was a great help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f8d5b18-9421-4ca3-9527-5133bceb4dc2",
"author": "Cheri Arthun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeUYx7eIPf2NAAxSwAkUPut8I1fD8P4QLKPuNmqGdmpTOtBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel exceptionally helpful! She was able to advise me on my best unit and payment options. She made the process quick and simple, which was very much appreciated!",
"date": "2024-02-10T02:07:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cheri. We're happy to hear Laurel was an exceptional help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3425136f-d82c-4009-93b1-595c88e4d5df",
"author": "josh day",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaMRfvmtvVnVckPG1x5PVcTTGl3HFjmAnifmKnbE2NQuACNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people to work with very professional and made the entire process a breeze!",
"date": "2024-02-09T16:14:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Josh, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer! We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da1d79b8-8bef-4b76-b135-b80d225f934d",
"author": "Greg Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaubBrONUDRMjdkWsLTci8JZEf89xw2R3TVVjN7ezkQulLaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake was great to work wirh ,attentive,and personal. Piced the best in town ,and clean",
"date": "2024-02-05T19:03:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Greg, thanks so much for your review! We are thrilled to hear your experience with Drake was positive and are always here to help with your storage needs! Give us a call at (803) 818-2398 or stop by the office if you need anything!
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "fffa3862-384e-45eb-99f1-0eebe3e1c35c",
"author": "Jack Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJxcxrdNsALrsFaeR_NMyHHOjXM4skSi7eRerMzFjGFCzXAQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome storage facility, highly recommend.",
"date": "2024-01-25T16:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Jack! We're so happy to hear we have your recommendation! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a6d7de9-6b97-4d07-9113-5b931f2d93e5",
"author": "salingaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVOEJxLTxdiqr2NyDBuVeHzOoQiFdp41F3hACWIUFpE_kwHdOs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The team at Extra Space Storage made my 1400 mile move easy! As well as they were very helpful before, during an at the time of I initially utilized the storage space!",
"date": "2024-01-19T19:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Salingaro, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e96f4aa-4705-4162-824b-2919c9951b89",
"author": "Angeli Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI24__Ic82xfOuXaHsZ8ZHJldJFSdJfmM0VaZ5KoHTnU8-KkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage facility in Aiken!! Would certainly recommend using this storage",
"date": "2024-01-19T15:44:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Angeli! We work hard to meet the expectations of our customers, and we're happy to hear Aiken hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "428d22e0-a5c0-46db-a0c4-370d4c62c3b2",
"author": "Patricia Hoyte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3KUnOe82Qz25CEsDJpHsfzyCVYOSZGuHP2iNmITOF3YA1zqBO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-18T20:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Patricia, thank you so much for the great rating! Stop by our office or give us a call at (803) 818-2398 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af1ee31d-cf72-4184-96fd-431a19a1536d",
"author": "Will Whitcomb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHBvh75nuwSkPNUNhCuhz1yfod-Cohitzl0oNMp_dTRVv0Yw8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T19:54:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Will! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 818-2398.",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ae8695c-61a7-4c53-82c7-ac9f507b5e7e",
"author": "Monica Slade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8ZrJMioG6iGyZnnOLm3vrW3e0l-7Gu9hCUjdL6mKARTYV0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was awesome, very polite, and professional! He went above and beyond to make sure he answered any questions I had ! Thank you again !",
"date": "2024-01-12T17:04:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Monica. It's great to know John was awesome, polite, and professional to work with! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1262f576-12ba-4d85-9c38-67325b6772af",
"author": "Dwaun Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqHd85Pp9LV64JksNZeyG6_uRyktNb7-NmpUl2HzwtdqerHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-08T20:35:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Dwaun. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5348a26-4509-4e9d-b22b-52a2869ceb71",
"author": "Dan T. Cook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVFYygCsNG-RClMcw9zmIIQY9jgqYAqjx0jyP7kfjSeEX3JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage is super-convenient, clean and professional!\n\nAnd a big āThank youā to Laurel for making our storage unit exchange fast and easy.\n\nWe can recommend Extra Space to anyone looking for a storage unit!",
"date": "2024-01-05T12:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dan, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "364d602e-60a3-4741-919f-d38ee5d4ff9f",
"author": "Kristen Eagerton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXtQSyH4c-OyjTHHLke5o33MZU5U_7udAHAXOGU3pSPAneEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-30T16:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Kristen! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f661760d-d920-49eb-8dbc-3be2f9e7823c",
"author": "Aiken Patriot",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF60DVDOyKdl3EoWUkKRK584CXvYvfBWFVGYFv6vr0_sLeOdf-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Extra Space Storage team members for your responsiveness and understanding in handling our sudden need to move out. I have dealt with other storage providers in the past and when it came time to move out, our move was not handled with the care and professionalism I received from the team at Extra Space Storage. If I find there is a need for storage in the future, Extra Space Storage Is who I will call first.",
"date": "2023-12-29T16:45:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Aiken! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-07-10T00:43:06.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1c521e5e-b151-4349-9b19-de84cdd3b221",
"author": "Dale Guy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWeWJEpySfd9UhxjtkMvY7SpIYEeuoOTvFMygbhILl75rnIUQBn6Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My favorite storage place... excellent customer service and fast check in. Most of all I know my contents are safe.",
"date": "2023-12-24T00:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Dale. Security is our top priority and we appreciate that you have trusted us with your belongings! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "f0e031de-637f-4aec-bf8c-31507e8f4c4f",
"author": "Dani Banani",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8LWt2V9BNHJPB0Gvxy3ckpT18NIBcx15Wl0vL6OUYX8cWvaVO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-16T17:47:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Dani! Please stop by our office or call us at (803) 818-2398 if you have any questions. ",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0439887d-4812-42e0-852a-d8d931dc4b74",
"author": "Jamie Dyess",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVi5SGE3AzDjDYlXAY38pd_EEEvxTUDnzAOBX5AvCtUvlePlwcY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-16T17:47:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jamie! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "135ad1df-8165-41d4-86f9-a1a18e27ac56",
"author": "Frost",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU__XfernhTpf0RiDoriJlkXMcJwNX8DeoUMGS9d6zWvrN8XhnJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-16T16:09:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Frost! We are here for you if you need anything.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "029f03e4-785d-40ea-9dfa-1aeee05dbe9e",
"author": "David Gair",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtkvZB6KjKNlDFg6VE3yIA-u8xi2oDBTwj1FI6NXRAlzxL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Drake went above and beyond to make this rental process easy. Would definitely recommend if you need storage unit, Drake is the one to call.",
"date": "2023-12-15T12:09:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, David! We're so happy to hear Drake was able to make your rental process hassle-free! Give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49bb3dc3-28d2-4ceb-8eb8-f04e3fe4cd86",
"author": "Moses Padgett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyXHfrnrp49mpZQb7tHWV3agjlzH2AJOO5oYP5w-REX29WLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-11T19:58:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Moses! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29b25ae3-ce2c-4078-a530-25f9794875e5",
"author": "Cameron Fox",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsG5uynj97Bwc1EL5bMIOyO2ctDKYjMXXrPI_wLecQebPIL7GXqw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful crew!",
"date": "2023-12-11T16:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cameron. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2ad7480-ec06-457f-8064-d0c453ac0cb5",
"author": "Chavonne H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8NBTRkBE0GBy3aa1jlOM4r3QPIguD1_z4Zu37Dz7_ihfsMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was very helpful and kind!",
"date": "2023-12-05T18:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chavonne. We're happy to hear that Laurel was very helpful and kind! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33672310-e238-42c7-b27e-183062925dac",
"author": "Dana 2legit",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNJHevpziD-syuuZwXHykvSD3lwCj1NI8_cCxHnFtJmRkyLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice , well kept facility and quick rental process.",
"date": "2023-11-18T18:45:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dana, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09b200a1-5dce-4d2a-967c-c1618907cd0e",
"author": "Michael Foster",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaSsBn57PeaYK0xT7i_6AZQABuSBxcs4G2SRIw2PjDBQTSww=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service, safe and reliable place. Recommend to anyone.",
"date": "2023-11-18T16:38:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael! We're committed to providing excellent customer service. Security is our top priority and we appreciate that you have trusted us with your belongings! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "75a96e53-cad1-43a7-a082-bb3cb6f7c248",
"author": "Angel Cain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTtsrk8oqEW2_jxtAKSOgskxXhVF-F65Q47bhJF7tLqh7jTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-18T16:36:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Angel, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4f7e3c69-a28d-46c2-be22-4f876a07b3b5",
"author": "Don Givens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ8y-37EgEIux0EfLCNdkk3T8NrSz3dYRGM4_kZtOtGrEmsNR_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The service here is simply amazing. Heloed us with a moving emergency and were very fair. I wont use anyone elses stotage in Aiken!",
"date": "2023-11-18T14:08:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Don! We're committed to providing excellent customer service. Please give us a call at 888-storage if you need further assistance with your storage needs.
",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a655eeb4-5421-46a5-a35b-de917b21b1c3",
"author": "Drew McDougall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDLvlT4FMH2Cok_QpUXGxSFB9qNv6Y4ubAR1zTPlQN4q0HHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-17T22:10:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Drew! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae5e5ebd-d346-477d-8813-cf2a34be06f1",
"author": "The white dahlia.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBo7dlKcBLMC-BmVamiegBt3GtFi3V3JdbREAT4PMjRlGnMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-16T20:57:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, The! Please give us a call at (803) 818-2398 if you need further assistance with your storage needs.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0cf00ab-d806-42b9-bfd0-2d6d16f95ee5",
"author": "W Raisch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs9Co_Tj6wqSHJo0EP5Ky-66JHXYRpwbOpT8w6eACmVuFDq6rNcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake Hazen was great to work with.",
"date": "2023-11-14T18:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, W! We're so happy to hear our manager Drake was able to make your rental process hassle-free! Give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8d5fcc6-2b7d-4e0f-a139-81c84b3c3682",
"author": "Lara Mooney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB-RJSgEtqV2Lrk2SifvBMXvFLYLOC_XyqhL3-JsWPNzL2BAOkJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel Mauldin is very friendly and helpful. I was very pleased with my service",
"date": "2023-11-13T23:39:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lara. Thank you for the review. We're so glad Laurel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b215fed-f4bc-4867-8d2e-10c723ff62c3",
"author": "BB Cave",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrCO4-OKbtuK8c4Y6cIZYLY4Rcb003QHfG6vCvYFsQ5aWvGqtv=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and friendly staff, great experience will refer my friends!!!!!!!!!!!!",
"date": "2023-11-13T23:39:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Bb, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8db7fd10-6e72-40b6-9349-50ea9178a4ad",
"author": "Dis Appointed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMwM9iBJnfapuM3IiFB_X180hFxDWX2jVS0KwUAIRLj9RmLcwT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and easy.Straight forward and an excellent price. Thank you Drake.\nLaurel has also helped me accommodate moving company deliveries as well . Thank you all for your help.",
"date": "2023-11-13T22:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Guy! We're happy Drake was able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3e552dc0-59a1-42d0-8410-19ae4b336942",
"author": "Justin Watkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJYjWNhJOtizAd3kZ1N8XVk17ASil4wwHj1Qyp5y6MF49wGfmN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-10T20:04:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Justin! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:43:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2126db2-f8d1-4d55-977f-0bd2f2136d08",
"author": "John Chancey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKji1NhoNkjjPBnaHsIY6CKScvh3J_uAmE-a4n7b1HXm0KOcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Drake is the mab!",
"date": "2023-11-02T19:45:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, John. Thank you for the 5-star review! We're so happy Drake could help. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b16a0e31-fd33-44b2-9ffd-d4ad5902018d",
"author": "Shane Buford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKr1cDlWgm6bN5BTVGhZd1jcWGj-X3EkfZapLFdpuoxk-NTA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-10-26T21:18:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Shane! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.
",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5add4b9b-1095-4e99-95ef-bf5aceccc678",
"author": "Madeline Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDtrnxqMR-XlBHJpbV13xuNw5A_kVPNpLsMJdssBQOBVm73A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-21T15:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Madeline! If you need any assistance the future feel free to stop by or call us at (803) 818-2398.",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8a8cffd-893c-4aad-92db-4064abb71409",
"author": "Jeffrey Brock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeTyohH9PJTBSVq7Em-9Rp6mNxSZ9DYSNuVSlETNMA0ejviA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-18T17:33:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jeffrey! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (803) 818-2398 if you ever need anything. ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbd44105-54c2-4b48-b17b-06785ad61cff",
"author": "Angela Nicole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNlXn_Iy7TAVMbM_FAZkRMlFvmm2DrzVb0mCH6TA-zI5zBjOqJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-12T17:38:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Angela! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a1f9169-c49b-453e-a23d-7c3e9876f24e",
"author": "kari elam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRwVEbppeFh0ibtnW_Mfi32o_KvSkh14OLhsBS4L_SKfrHkg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-12T17:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kari, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b153d8b5-5742-43a3-a08a-51a35ec23b1c",
"author": "Larry Dooley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJahwlcdxE1E5s6yg05xxTFWU0pkiR5mChB3M3ZROWwMrOC-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Superb",
"date": "2023-10-12T16:13:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Larry. Thank you for the 5-star review! We're so happy we could help. If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f3da846-23a4-4266-8fef-b0ef8ceb5a34",
"author": "Johnny Mims",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ0y9DNJV6hRpZBx8rsCLDiyAQhRcqUmDJjoHllyslOq7haA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-10T14:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Johnny! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47207f84-81a5-4a65-a745-31c9f2d3212e",
"author": "Robert Wise",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGU8A5Y1a5MgDQr0JDKUfnVqwt0dAVmTrTiqGYdm54QjLJvqfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place and staff is amazing",
"date": "2023-10-06T17:56:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think our team is great too! Thanks for the positive review, Robert. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79500cf4-8248-4f66-b352-9a9f45a104b8",
"author": "Kelly Murray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFpuoqmc5FaZi90rxsQvRz73h9qUNFyRvaeha3cHS_laarFols=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This location was great to work with and made it very easy to set everything up long distance for our move.",
"date": "2023-09-30T16:49:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kelly! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything!",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a3ceec1-a626-4ab4-9042-b5ea7a45aa24",
"author": "Dawn Trotter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCc7q0ryeZUS2J-23UyCRtdBvX3EKxJFm1LX-q6mVSPmbrVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick and easy.. Very helpful",
"date": "2023-09-30T16:09:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dawn, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fbaeb774-ec22-4174-9a5b-8d888c3ac62a",
"author": "Wendy Buchanan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVtQlNRsnUYdpZYZ6f_JehIed1IFn5SLvaiQcionOAtGarHA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake was awesome to deal with. The online customer service super easy. Highly recommend so far.",
"date": "2023-09-30T13:33:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Wendy! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.\r",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a05f866b-90b1-4026-98c0-7f946f1c6d11",
"author": "gregory preston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1Vs5tDB4IQW9A2lne6rdrWHVCiPWWXO7O9FLB24Fndt2Rpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had great, quick, painless experience and sign up with John. Very polite answered all questions. And stayed on the line as I worked thru the process",
"date": "2023-09-29T16:37:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Gregory! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 818-2398 if anything comes up!",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b8100d7-601e-48e6-a41b-c42d0b3e6186",
"author": "Robert Rathburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMkXYDLsV6TZ2aPwPOH7ZW29dJbZrO7utZXNjkashOKkPhKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome",
"date": "2023-09-28T16:16:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Robert. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08f83b49-8593-49c0-b356-ebec0e26864c",
"author": "Marshall Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_E1DkTRxTidkJvBSBkBIAzbmJ7U3g_tEpb36MKcyCOhMKSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a pleasure coming here, Staff is super friendly and helpful!",
"date": "2023-09-21T15:23:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marshall. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17236d71-65f1-4b81-b20e-f094192c88e2",
"author": "TRAVIS MASON",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK616jNs9l_motCob7KxKwMNSTdVHRMOP1mLvnsjFYls2M8ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super convenient and really friendly!",
"date": "2023-09-14T18:44:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Travis. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "698bb6cf-b11f-439b-a1e9-dd296815a90c",
"author": "Kim Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNqz0lKwdL1DDVWU5L1Bf8bvvVlOQWx4qAwDl27zCxTTKs9Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-13T16:26:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kim. Call us at (803) 818-2398 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ee29140-546b-400b-83d4-48ff941fe44b",
"author": "Cheryl West",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXDxyx8blKZlPRWFV67z1JfCk70ZzaGcaL6MJpAyZ-4HB_O-MR=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Drake was Great! The process moving in was so simple and he took the time to explain everything and make sure we had the storage we need! Definitely recommended!!",
"date": "2023-09-04T16:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Cheryl! We're so happy to hear Drake was able to make your rental process simple! Give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4199cd8b-364e-41f1-9fae-bd1e0c0e7e4e",
"author": "Erica Finley-Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAq_TeO6ddi6AWT6l8zizYQq48ErDMa9mpTB9CpmXXYznRXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-01T15:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Erica! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42d11739-1862-4d00-b1c9-a76c2ef09f87",
"author": "Johnny Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1SSh1B4Splmp4RR7EmmpFYnW2C-mH4hT8YQgkvg81cmpCyBdYCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-01T15:53:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Johnny, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-10T00:43:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94c3d54c-a115-489f-929b-f0d242f48d15",
"author": "Lorna Parsons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVl8oA6U7bTHdF7OLwHGv8mfBFUgz5j2XdukCHEUpRMEPBSLVE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome service! Thank you so much for your time and assistance.",
"date": "2023-08-23T19:33:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lorna. Thank you for the 5-star review! We're so happy our team was helpful. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "47580c52-054f-4b68-92cc-72ac9022e006",
"author": "Richard Gillies",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwP5I-Q_AwciTUawKAMnb4koUlmjsgHsYhWlOVQEQNrs_VrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and secure location",
"date": "2023-08-21T21:48:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "3f1b3c21-4c47-4e29-8871-ca24da4cec21",
"author": "kiani castro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcWev7LBaQ9UXKHppPhM33plIwY_E9fp4OI93kfLFjGVSeSo0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Perfect service fast and friendly",
"date": "2023-08-16T18:51:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kiani. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8b884296-4398-4b53-a03a-f024305da903",
"author": "Tyler Kolb",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXC_wNCtAARm4rqrDU7hLLY467hgnYA37unwuQoJXVnDn-EzSgN=s64-c-rp-mo-br100",
"rating": 5,
"text": "The prices are awesome. The service is Much better and the units are Much more affordable and better built compared to B&H, which charged units over $230 a month for a 10x25.",
"date": "2023-08-15T17:33:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tyler, for the kind words! Here at Extra Space Storage, we are committed to being the most affordable, secure, and professional storage solution in your neighborhood. You can reach us at 888-storage if you need anything.",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "28b5eb64-ae21-409b-8b84-dfb9d68abfed",
"author": "Home for Good Dog Rescue",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXthjcaXW8oS7wGd_cnka28fWou45gZJCeCGfhNDdAxVO9c_Sfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to work with. Very helpful. Clean.",
"date": "2023-08-07T21:12:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Home, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "090050fa-013e-4515-810f-a8f1b78d5881",
"author": "Skylar Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJytzm388lC1uI79Q_luyqdPWFxllqQq3uOe62EQyOTTkjmUA5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and care about your things to make sure they donāt get stole really good I recommend.",
"date": "2023-08-05T19:51:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Skylar! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f36198b6-c2e2-4cd3-9bd3-95792a381545",
"author": "Brandy Smart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2wKdGNcItSJxH9MeA3FlpQC1k3TOq1HneTBZpPEwiJgSG2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T19:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Brandy! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fcdaf9b-6c45-4f11-bd38-cfb333104c2d",
"author": "Amy Oldenburg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNG9mCDwTPV-IMPH1fWUYAYT2sMW9OMfPV3ZyUv_t8ufC34xQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility is clean and well maintained. Laurel is very helpful, and kind. Will definitely use them for all of our storage needs. š",
"date": "2023-08-04T16:48:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are glad Laurel was kind and helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d0563dc6-a494-411f-8f84-b2d50385c6c6",
"author": "Jim Poage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3QxTxjq0hbOKCwBZybXVn49R8td4ko6EMyeMm5PnsLllNbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "All helpful with the customer's needs.",
"date": "2023-07-26T19:36:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, J. We're glad our team was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "165c8320-ba32-40b8-a2c9-97cd580bdaff",
"author": "DawnMarie Haines",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTb9PYVxistxoWw7SJVMinG0cv0rDnwX8d2f6Pseh2cnjEfFRD=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The day was saved! I needed boxes and a label ASAPā¦ and Extra Space Storage was there to provide what I needed! Being a customer of ESS has been wonderful. The updates come in my email and the payment system is quick and easy! Itās always clean & well kept. Thank you!!!",
"date": "2023-07-24T14:07:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dawnmarie! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "30c7d65c-bea9-441a-8c41-840e3dc60c20",
"author": "aylinn hentges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9af6v15uvSGY0zN9a10gNpXb5Lr0qP0_w4dHif4UHYSjUeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-21T21:27:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Aylinn. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9466761-512e-49f5-a1d9-dcfaa588adbc",
"author": "Aylinn Hentges",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKgjBB8UATBMBzdJMVoqmvhRxTc2RS5zL9b5Awbu7YYIErVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-21T21:23:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aylinn! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a1011c8d-84cd-4ee7-beac-36595bab97fb",
"author": "Kamie Mccollum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRYD0jrCdLWlvQR-CXQMFPpBEgCj3LkFK4fQ5pLHiW5BUmOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "really easy to apply and gave in depth details of storage room",
"date": "2023-07-21T20:46:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Kamie! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "60d0caa7-498a-482d-a818-d08b056e3f64",
"author": "Ann Stulak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL33WzdHTRZxIP0RhOORDWx-gtNMsZwbD4qIKNC6QXBfxBLRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel and John are the best! I have never rented a storage space before. They were very friendly and very accommodating taking their time to explain this process to me. You will not be disappointed, I promise you! Kudos to Laurel and John!",
"date": "2023-07-20T16:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ann! We pride ourselves on having a friendly, accommodating staff and are so happy Laurel and John were able to assist you! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "c636344e-6434-4db4-b72d-ec15b732001b",
"author": "Mark Harmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0CCvCf5dsfmFj5D8xiKYTTLU9QZjBeRuHC5cePXif1PAjvB9Vmg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice place. Front office always there to help amd always friendly. Easy to set up. Got a unit online and when i arrived the next day the lock amd everything was on my unit ready to go.",
"date": "2023-07-17T12:55:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mark. We're glad our team was kind and able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "ef663d12-f4b7-46ea-91b6-a052677600b6",
"author": "gammer lady",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSsRxa3kaM3aZpk2xK-sHupTXWTG9JG83xVdf8l-uDfy-5jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Can not tell you the lady at this facility always goes above and beyond to help out. She pulled a unit and held it for us. She even had a better plan then what my husband and I had. Thank you again for all your help.",
"date": "2023-07-11T20:28:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gammer, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2023-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc773b18-0a73-47a2-aca0-892675e19ba7",
"author": "Ben Shwab",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1MUTlROynsO50oMHbUeQEJBMoxtVSDORRCejAalB09uu9_bz_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and attention!",
"date": "2023-07-11T16:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Ben! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d19fcfe5-9fe3-441c-8806-d3c72ff2bf94",
"author": "Jonathan Gilliard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFCfVhpZsggVp25t4F4TH1zNUssJhHN0_6Yprzp6r_7Zp5sw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience with Drake, he was a big help and went above and beyond to help me get the perfect storage unit.",
"date": "2023-07-07T16:48:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jonathan. We're glad Drake went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff54b659-6214-4d6a-be9d-96a694bf6206",
"author": "Surette Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuxnysNHjovP4GAxfeN7cUcM5-eT4o2DiD8c-pQhZMLYxhQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ms. Laura was so amazing our situation was so stressful and she was the only one who reached out to us and made sure we were on the same page and we had a contact who showed they care. If I was to ever look for a storage room I would make sure she is the manager. I love that she keeps her word. Thank you so much",
"date": "2023-07-06T15:35:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sbempire8. We're glad Laura was amazing and able to take care of your storage needs! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df004d07-f638-4edf-9955-5c9e58ab9f41",
"author": "Taylor Wallace",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkfWL2xWg_BW6YKyZgYkyHimOsKxKYni-mzT8T1KSUtOH9x9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a pleasure and very accommodating!",
"date": "2023-07-06T14:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Taylor! We pride ourselves on having a pleasant, accommodating staff and are so happy they were able to assist you! Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:43:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e81e9554-d63d-4935-8921-8921f2ac8692",
"author": "Andrew Luce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhkv3_EzvHw9HhBXcwQ263e28_79GL9ATCuoXyGy0Ra26-6BaT=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic place to store! The staff is super helpful, the process is really easy to set up a storage space online and the staff and storage hours are very convenient. I have rented at other storage places and this Extra Space storage is a definite 10+. Highly recommend Extra Space Storage at 2675 Whiskey Rd, Aiken, SC!",
"date": "2023-07-01T20:36:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (803) 818-2398 or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ffe0331a-14d2-403e-ab1d-61bb2c99aea3",
"author": "Street Dunbar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeqAjxU69vMp5VV3Wbf2lDRsLhNEJH2ynPfw4m4nmXHast3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-28T22:49:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Street! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e5eb184-45c6-4222-82a2-9a57494423a6",
"author": "CYNDI",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnMknOl9PfH4rhhmJ-Aw6kAPr0vgsrYBVVWpaAXQBR2qmOKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind staff. The grounds are well kept.",
"date": "2023-06-16T17:47:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Cyndi! We love to hear that our customers are happy with Extra Space Storage. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7fec225a-91ac-427b-bb88-3304869b3deb",
"author": "Brandon Abbott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB9OCscp2AcjYya1ujGusZi5FQLhvsw63t34WRjlLZeTJ4TA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They did a great job helping us setup our storage unit and make sure we were taken care of the entire time we needed it.",
"date": "2023-06-15T16:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brandon. We're glad our team was able to take care of your storage needs! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cafd7767-86e6-49f6-8bab-d9cbb3fc8a8e",
"author": "Corruption",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXCWKw-lWM9qUwVYfZQbxu0PqaPtOpOk1S43HhFsoByj6UlHYs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great guy and good customer service",
"date": "2023-06-14T18:35:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Corruption!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55a03e12-38dd-43dd-b835-d4e3a4ec004f",
"author": "Kimari Satchell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhY2BaIYyxNvOliFtxwJJHW8ZwhQCBjOCf1hu2Pzsjx4zu0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-14T17:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kimari! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f66aaef4-d6e8-4b53-a8c4-eeb197232f32",
"author": "NCAA Da Label",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBnPm_HWfRlqPikGHz93Rw7cV8zJ4BCCcpL_PTcM4icBE4wBI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-13T18:38:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Ncaa! Don't hesitate to reach out to us at (803) 818-2398 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8f55540-f142-4e6a-b3e7-38f68e1ee8fa",
"author": "Jack Halsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoYVDiftELmV-9-zrcPtoBPsTTFeZUfCnGbhNscUI4NlXE2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage.. Great folks.. super easy to work with.",
"date": "2023-06-12T13:21:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jack, thank you for the positive review. We are happy to hear you are enjoying your storage unit! We think our team is great too! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a46389bf-9b4b-45ac-ae9a-6a3ad4c72c79",
"author": "Andrew Kail",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4YZ94F23kyQ0M69Jf91kIWeCUnE-v5TyMER-fzlb6kP2sPwE3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility was great and people were very friendly. They've kept it clean and up to date.",
"date": "2023-06-10T15:46:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Andrew. We know our customers value clean facilities and friendly staff so we do our best to provide that! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "49ae66d8-7a08-4b8e-a5fc-8449b2960b4b",
"author": "Malia Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKG35GwCAv5NnKWVR_GiZdpitRJj-FsyCSG-ye0WD-gd6-O7m2=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have had an amazing experience with the Aiken office getting set up long distance ahead of time with a complicated situation. They have gone above and beyond for my son and I! Best customer service experience. And we are a military family of over 35 years and have dealt with many storage units. Can not recommend them enough. Thank you Laurel and staff for all your great service!",
"date": "2023-06-06T18:15:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Malia! It's wonderful to hear you had a positive experience with us and that our team has gone above and beyond to meet your storage needs! Your recommendation means the world to us. Give us a call at (803) 818-2398 if anything comes up!",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "9f4cab90-6efc-4ae1-851f-caca94d80827",
"author": "James LaClair",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWR1V79EAUrtQDn7bxqc0hbfRRXQIfp-NFnVKUP-H9hieBkG-09=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We have rented 2 units from Extra Space. We started with a unit for our household belongings during our remodeling then added a second unit for a vehicle as the need arose. The facility is clean, the staff is knowledgeable, helpful, friendly and courteous. We would certainly rent here again.",
"date": "2023-06-06T11:49:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable, courteous, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! We are happy to know you found our property clean. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d76fa61d-63d3-47cb-8baf-23e445147545",
"author": "Jada Walker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8pBLxSwpJ29ZGH6IfmRH0BQvctxDkQVwDffpI_prAxxOuz8vW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Site manager Laurel SUPER nice and helpful",
"date": "2023-05-25T14:43:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jada. We're glad Laurel was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c41ca3c7-caac-4667-a252-e300212475b3",
"author": "Trent Betts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ-rEMEWNBOuNu3dKi433vAP32NntNWONRaZdMAPEeunZmGYk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-22T14:52:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Trent. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06ee8753-4cff-4ade-83e8-8441f5eda356",
"author": "Bryan Hedden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIw-rSX1dnjqqZimdm4gCpguKNHnjRZFcB8gPRS8PTSYvp0hw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-20T19:27:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Bryan! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc747c6b-ce65-4f37-b5b9-391804390e6a",
"author": "Clinton Fowler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhryj75HOsS7qL-6fKwiDHtB264fXncBULObBKUTlt_2vcS3M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Offered us water right when they saw us. I love that.",
"date": "2023-05-15T20:09:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Clinton!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e3b4cf7-2e76-47af-9215-19042eb9ec99",
"author": "Dakota Backes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN1F8t-UQoK6KOgsNSR-fyJK5UACn-fLH8cMrPVlW4Ur4umA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I dealt with Mr.Johnny and he was excellent definitely would recommend this place",
"date": "2023-05-06T19:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dakota. We're glad Johnny was great to work with! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "dd008dbd-b3a1-4c49-b388-4243002d5915",
"author": "Samantha Morse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXtE1Pd5FdL6qVp0E5KkAreMU28HCS5DIbjc5Aak1jjnogq3bl1=s64-c-rp-mo-br100",
"rating": 5,
"text": "excellent service, thank you Laurel!",
"date": "2023-05-04T18:12:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Samantha. We're glad Laurel provided you with excellent service! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4dbe9599-8ecd-47cc-aecf-19b20f763a5a",
"author": "cenlund",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1d_A-pcQmJGTXqutUUwqD_eLNliR7VxOSZIWfo84XRTbZXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-03T15:58:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Cenlund. Your rating means so much to us!",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "378e55b8-a7f4-4d1f-8f40-2caaa146532f",
"author": "Teryn Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzZ6wnvHGoIX2R-VvGUwAD4-Lx2S1EZURNRGzJ4awKMR7TJg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-03T13:50:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Teryn. Call us at (803) 818-2398 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4943a442-10c3-4cbe-8d00-0fec595ae21b",
"author": "Gucci Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0K-GWh9PbeUSYT40b7aTr6w3v4rGFHp-YMVrXo1KuChkFNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-02T19:20:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gucci! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:43:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3cb83d5b-e125-4528-8138-b66bd908437b",
"author": "T.E. Bush",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpnpyMBGo2fDkX5oGBTesG88QIQfObjtalEZ6E6E9TT4BMGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really appreciate how professional and courteous the staff is. If you need a top notch place to store your goods, this is it!!!",
"date": "2023-04-23T16:41:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, T.e.. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "3d9b0cc8-1bbf-4cd2-bd50-e595842ee9ad",
"author": "Halie Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjug792Vb3F3-V4GnXTXlUs9sd7sn21YwJVxDkefcg_2Ps0ML7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was SUPER sweet and helped me get the right unit i needed, made the whole process easy.",
"date": "2023-04-22T17:59:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Halie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Laurel! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03311ed0-aa2b-4638-80db-cdabb33680bc",
"author": "Mackinley Minor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIRc5Yv-b-NK2qbFVErnNr7djeagIv46JKgw43AyTQUmP2f8fn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such an easy experience and nice people!",
"date": "2023-04-20T20:41:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mackinley! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5dc8c343-b262-46af-bca7-2aa239e8ac71",
"author": "Jonathon Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMr3JM4-biieA-yVFEGryLdJgT78xjZ-eVOkKaHNsQicdgvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and easy to work with",
"date": "2023-04-20T17:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jonathon! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23d7accd-018f-4c4a-83d2-42627c499314",
"author": "Tiffany Thornburg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIALno3dMXmFktWYrpK-nz-g6iIYF-F5ysbLSQjB8xUHN_ZlQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very easy to rent my unit online.",
"date": "2023-04-20T17:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tiffany! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acf83281-514b-43b0-867a-3a3f7d8577e4",
"author": "Stacy Hooker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrcPe4-LAIOzCo82tTPAffmVs1lHkSvrzyYbfZoba2efO-bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was very helpful and knowledgeable.",
"date": "2023-04-16T00:50:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stacy, thank you for your review. We're glad John was very helpful and knowledgeable. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74f48dc7-93d4-4160-9959-2feb7bc7edec",
"author": "Sherry Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0tMV-10mZwZ0rOCCNFr0TPm35uZCPpI5rcCGMV4u7yfhL8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-15T22:36:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Sherry! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b052827d-d541-41bd-82e7-db1f93b4b0e1",
"author": "beverly morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjIque26jUelyAnjWJ5BE7VxeScnSeiRl4yQYv0VGrODXv=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a situation with my unit and the staff went above and beyond to make it right. I am extremely appreciative of their actions! Both john and the young lady that works there put customer service first! Thank you very much.",
"date": "2023-04-15T22:23:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Beverly! We work hard to meet the expectations of our customers, and we're happy to hear John and the team hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0f3e3a59-8e14-4cee-ad6d-46e557c7225e",
"author": "Katie Holcombe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmHRCyY_S_2M2m41J4DS0ETtFd7DZ5VA8kmYLg1jbwpaN7zpo=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had the privilege of speaking with Mr. Whitaker, he was super nice and respectful! Amazing customer service!",
"date": "2023-04-15T20:24:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Katie! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6ff7d69-2623-4407-b897-f0691abc774a",
"author": "Emily Whitaker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmpBqBT2kowI66UTp6iiDARTqzOtKi9z1eqXJkcMCLi64Py1GO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-15T20:10:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Emily! We are here for you if you need anything.",
"replyDate": "2022-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b81caffa-18ea-4bda-adf3-1dff892d9c2f",
"author": "Lori McGowan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEvt2ajHd7-a7RYPOMhyih3sJ_CmrH4xFNNV4O5xxBrV9UJA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-13T14:49:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Lori. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ab50203-143b-45ea-974f-4e3342883c94",
"author": "Billy Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdrxwdw3s2-w1SwQL0YtBMYNNjSWChiWbYs_8C0qJUVnYz62j8=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-04-11T18:20:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Billy! Thank you for choosing Extra Space Storage and please let us know if you have any questions. ",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f580302-8f87-4156-af18-697bb38129d5",
"author": "Jennifer Daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvd64FueIEboE_K7MFhlso9MD6aB138nyHHWhnut_uAfnxnQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-08T15:02:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa8c8ec8-1d67-4237-b76f-f5d85a9a9400",
"author": "Brad Reinhart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIE4wMmbbfY1P5HI38MCik1-NA0Jr1JMFlbZsE5g7zH9LrKAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-06T14:59:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brad! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d37e71cb-e88b-4a01-9d78-fc473283873d",
"author": "Jill Dail",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBVP5h-W0l_e3ucxUIWNUSGNQFYc7RE5Etx1sVfXJjaGATCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-06T14:15:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Jill! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a24d4ff-311f-47ae-9f54-f0e540d30919",
"author": "Mike Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFfXHt3qH34p2VhlQq6suu5Ywy13tmfhd3WW6ufNHrGcyylg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. Easy to work with and very accommodating.",
"date": "2023-04-04T17:28:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01516015-21c4-4d61-8603-aa452d3e7372",
"author": "James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLih00gdUX8i1Z3dExlzwmUGfnfihacK7OM7mhDRyPJ54jA8g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very professional and quick",
"date": "2023-04-04T13:42:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, thank you for your review. We're glad our team was very professional and quick. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "86303b1a-7480-44cc-8d3f-661f9a65e162",
"author": "dorothy holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGtgTGMmZgXetga1MIXKO5MsH-VsU90mUfC3fij-e0RggsTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Professional and helpful Drake I can not THANK YOU enough.",
"date": "2023-04-01T21:31:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dorothy!Thank you so much for the positive review. It's wonderful to know Drake has been professional and helpful. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd04238a-6a64-4a99-88f9-f725993b1294",
"author": "Zack Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3wAPu37rVKjVYKELcmACNfNwUOYnynvXuNcY2WFf66ba-quJ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff were very friendly and accommodating. I was very impressed with how closet they monitored the storage units and who was coming and going from the facilities. 10/10",
"date": "2023-03-26T22:08:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Zack. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "043892ea-c604-4bfd-a4f9-f0f7b12add5e",
"author": "Bill Molidor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN73Wn-48NjGZy9mqbMfLRccEWPqIsJ9iJnL0m6L6BQIYkvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience. Did everything online in less than 15 minutes. Best rates in the area. I highly recommend.",
"date": "2023-03-21T18:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, thanks so much for recommending us. We are thrilled to hear your experience was great. We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-07-10T00:44:08.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "692fa62d-06f6-4398-b540-43e49bdb8b53",
"author": "Jordan Strickler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLexWuVuVY8nd4y8JMwBo3dNYTgm3Tan-HhX2nwc9qtpUckqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-17T16:10:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Jordan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "790cc7e4-0498-4b6e-9171-e96ad6964e6f",
"author": "woodamanda13",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH9Gfgvw1JK9XoqFZfD1EhrUvZMmB0_lv2Oqnpm5FTPHmoTi4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-17T14:53:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Woodamanda13, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9322f0a3-3133-4c44-92af-adfe1dce2278",
"author": "Charles Samuels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6rLZnreTUkGl4lWm2rXk6n98ZkDB_n0PzjBKPJxRrs2Q3yw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-03-15T20:31:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Charles! We are grateful to have you as a customer! ",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a60cd0a-1ae2-46a6-983d-273abfb6f0ef",
"author": "chris morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkDba4ckvrb6bcT93zClqfKTJtqT-RtfMh2zu832tw8S_ynQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-15T15:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Chris! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "364f7713-1699-4d0e-bc33-b383206d0796",
"author": "Stacy Carnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUlW5Zc13grWKBcdicgO92SFwDTiipmySqWsvoDj8ZqBTyUZoM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space Storage is awesome and they make using their facility easy. Paul and Drake have been\nHelpful answering any questions that I have had. I highly recommend them whether you rent space in on Richland Avenue or on whiskey Road.",
"date": "2023-03-14T15:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stacy. We're glad Paul and Drake were able to help answer your questions! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f95b80f4-cc88-42ea-ae04-995c0a039faa",
"author": "Catherine Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInDyEF1YX2pPFg-MTc2xV815jmj0fJPm-ol4Gc0a69-2rNow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-13T15:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Catherine! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7be4bad1-45fa-466f-b030-02ffca047c72",
"author": "Jonathan Lawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1Du0hQyubtKtIUKys4eDu6pMlgnWJSUHNuCGKQQUPfRbeQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with great people!!",
"date": "2023-03-12T20:19:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jonathan. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4ad0e9d-9585-4587-a7f1-c4d4375ece7a",
"author": "Cassie Riley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV75sFh-7OEthAPLey5_B3mVQmlVjAWPVrFq1zfHaMi9PbB_EfdCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T21:22:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Cassie! Don't hesitate to reach out to us at (803) 818-2398 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d86fc572-55e8-46cb-895c-199e584aa1d9",
"author": "Ryan Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJYIj8uccCJEpluMtzzH5N_-VCEh8EFGagbYp-6q7_YiS3x9aZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T17:34:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ryan, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a65e985-a900-47c2-b5b5-8198d9a816c2",
"author": "Matthew Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBCCfzt3ayHO5sO7_5OVPpU4SyHWqoQ0kXKPs9gQWfdZGJyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T17:05:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Matthew! If you need any assistance the future feel free to stop by or call us at (803) 818-2398.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c8f5b4b-3a90-4b53-b118-8775591529d0",
"author": "Pam Lord",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVzcC3yioTdoPgoiuZj4xCK4OGsQL5qT3yZq1S8rb4ZpjViA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was great to work with",
"date": "2023-03-06T23:17:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Pam. Thank you for the review. We're so glad Laurel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9f662c6-23fc-4e62-9f46-61fdea9d0ffa",
"author": "Trynatee Douse",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWP-qi1Jo1W0DZ-XoGwFFFR9P00bbABXdMF62Z3LDAdzP5fpFyz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-28T15:30:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Trynatee! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 818-2398 if you ever need anything.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ffcbaae7-46ef-40d6-8380-1b5cb917e127",
"author": "M. Dunnagan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWZpE7EgkawjimqAWjfB-0twoDl5kK-Cr5uhiQmsJHG4fXcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and great to work with. Will use again if needed.",
"date": "2023-02-24T20:00:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, M.. It's great to hear our team was able to provide you with the customer service you deserve! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "157b113d-0d1f-47fe-93de-16e30f5b36ea",
"author": "Teresa H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI67ZjY44hTwQzUZwJ-27ZBT2du89uaz5jz4VzuItARkQrcPw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service. John is very helpful. Units are clean and easily accessible",
"date": "2023-02-23T21:28:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Teresa. Thank you for the review. We're so glad John could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b1c50894-8547-4365-8054-79e7d85fe2fa",
"author": "David Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKLk2LfDis1HjlwrjsjNyLDOfM09BppqTc5Xd1VwtAbuRhgQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel Wirtz was super helpful and nice.",
"date": "2023-02-20T19:11:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, David! We are glad you had a great experience with Laurel. Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd3c4437-e7a6-42ec-9f1e-3bf5a4cc873f",
"author": "Mario Henriquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK79e3UrMm-rTNYYyMHFVzbikmNtFoF3kEVwB1wwj6fM7bzLhe=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-20T15:49:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Mario! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (803) 818-2398. ",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2375c0af-e854-4869-92a7-84826eb0fc2d",
"author": "marquita Atterberry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUj4r3AQ56IjmwlOOS00VSZhFVPoO6JC8jeoMo_he8yAJq-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T20:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Marquita! If you ever need anything in the future feel free to stop by or call us at (803) 818-2398.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "04dd35dc-1687-4800-a2d1-6ecb29abd6e4",
"author": "JohnSlays",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjULCivLcR8mYq-9EkYRfzAZLeFUU-VV2n_p2_cOsuwQ83z0u8s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-18T19:39:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Johnslays, thank you so much for the great rating! Stop by our office or give us a call at (803) 818-2398 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0e5c50d-2846-4883-9938-a51ca4ed00b3",
"author": "Andrea Phillip",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4iexmf8MzY8lSKFJg2UCp7jYpvadr1Bmg0WQa5KVOhwhWEme0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service would definitely use again if needed..thank you!",
"date": "2023-02-17T20:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andrea!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab5423c8-18ee-41e6-b71a-1114f12d86ff",
"author": "frog113083",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvpEa6UO0L-vIBssOYU8HVnyPdezvLqaTMcik-cKcBV2iltVc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-15T18:13:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Frog113083! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 818-2398.",
"replyDate": "2023-07-10T00:44:25.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cef258bb-beea-4a38-9c48-0fa43a2935b3",
"author": "Jasmine Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-FBd4aRiwW1RVcfvJGPB5m3InE7TOTi8B_Bt6s5Xef-VYA_ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wow, great business love the service",
"date": "2023-02-10T16:24:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jasmine! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (803) 818-2398.",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2721fe5a-035d-4e9e-976b-6f78be81beba",
"author": "Victoria Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcP6JWx5G5rY9yHyscIVrRUh-Onl7ySu6J0qYbVmQP3YKdOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-09T21:59:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Victoria! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea83bc20-aa6f-4bfe-841c-ffe752403c97",
"author": "Benjamin Broome",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnakNnPALZUVPs_zXzNPi_rBbFdnbi5N0-pp4o-b1SKJhG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are friendly and helpful. Especially Mrs. Laurel. I recommend ExtraSpace above all the other options in the Aiken area.",
"date": "2023-02-06T21:49:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Benjamin! We're so happy to hear Mrs. Laurel earned us your recommendation! As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6651fb1f-e450-461b-9d36-27f2e302ff71",
"author": "Renea Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUug4B653IOc34gpKY893RDwWCY4b6sCdP5tMMpVaQ05CHyp1kz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "John and Laurel are awesome! They were really on point with helping me with my situations, due to living out of town. Thank yoy guys and Extra Space so much, you go above and beyond. Appreciate itš",
"date": "2023-01-28T15:30:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Renea, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with John and Laurel! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "57b1685d-ac61-468c-8ba7-2008ae06044b",
"author": "Richard Ryals",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQVGDzPnR7aEuhogeEELAFxNe15MuxU51U4N8oSxkq-Gi69g=s64-c-rp-mo-br100",
"rating": 5,
"text": "John.C. Gave good service",
"date": "2023-01-27T17:29:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Richard! We work hard to meet the expectations of our customers, and we're happy to hear John hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a98eee9-d178-4eb6-a9d6-48697d91dd75",
"author": "denise zhou",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLy3t_aXIbpbgaJR-ii9Qcu9jIBkWtJjDPIsPbjiWqBaevLAA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-26T22:21:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Denise! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 818-2398 if you ever need any help with your rental. ",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2d10df4-ceba-4912-95e0-cdee35a24424",
"author": "Nick Mich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcWg2j2NcKxeQHtSa_BIAZJ_3iS-jHaTWv0gAu2MBxe94ewg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-26T16:12:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nick! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5bfeaf3-4b80-48f2-8300-121ab8873542",
"author": "Sonic Speed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkxcRXHWa-by6Fv9EOHHtDUK5D_k02DS638cvoRNKg-D8ASA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-24T20:47:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sonic! Don't hesitate to reach out to us at (803) 818-2398 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8488b7a0-b21a-4a4d-83c8-6283c6597ca4",
"author": "Fabanwo Transport",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnqTgtErztgnbgjZvasfe19WLjxaFHuttkEvrN-4PgUkCJM8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lots of smiles great location. We will be back. Thanks again.",
"date": "2023-01-20T18:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Fabanwo! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e4c8f61-5734-448f-b5dc-24c9fc67b18f",
"author": "Cindy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWgfGcZLgnnQ7ZjZRwSBK_0I8MQsWxDcBIEHZ6MBIwmeIqQPAyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Polite and helpful staff. Very informative regarding alternative pricing and storage unit selection. Highly recommend. 11-2021",
"date": "2023-01-20T16:44:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are so happy you had a great experience with us, Cindy! We work very hard to provide a positive experience for all our customers. If you ever need anything feel free to stop by the facility or give us a call at (803) 818-2398.",
"replyDate": "2022-07-10T00:44:51.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1147fe7b-fafc-4e88-bcc8-9c45e5673032",
"author": "Heart of Compassion",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3nWqLZ1NEqe2p31rHLEb2wTO3GtKPPvhtNtzGJZGdoToNwL-C=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and great team.",
"date": "2023-01-20T14:33:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Heart! We love to hear that our customers are happy with Extra Space. Give us a call at 888-storage or stop by the office if you need anything!
",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "054466e7-4edf-4647-96d6-4f633789240f",
"author": "Cartea Thurmond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKXidQkjXrbbVOcQCNwEwjkLrDqJwcO52f1QUFtG1vo_NguCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are the best š š š",
"date": "2023-01-19T14:56:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cartea. Thank you for the 5-star review! We're so happy we could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a2c1345-56da-4cb4-ac23-99e192cbeac5",
"author": "Yolanda Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5rfMpy3o66dnrtozp5gAXKUcBEhUcKQ-kMlJ2TNF33fLH5DMv=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very Friendly and Knowledgeable employees! My experience with them was the best! I highly recommend.",
"date": "2023-01-18T17:46:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Yolanda! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d1cecb92-4870-4152-a8d4-aa9fdfe7d69b",
"author": "michael new",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw9vVUWECyorgOKvPfFAfrTLIlezyxg6K7PWxqDgI6CQ8reg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-17T15:39:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Michael! Don't hesitate to reach out to us at (803) 818-2398 if you ever need any assistance. ",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6052c514-95d4-4fe1-b0e0-8810a7a94d01",
"author": "Shirley Piniak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5zrAu9mS1Bbl77XPN35I5H0h6K0M-w-b9OMPOAsNvGNDPxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "A very clean and nice facility that is close for us to store ours items. Lauren is extremely friendly and helpful with our needs.",
"date": "2023-01-11T17:07:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shirley, thank you for your review! We're so happy to hear that your experience with Lauren and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.
",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4efdae35-d671-4b2c-9b87-d40d52583b45",
"author": "chip bonner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6enc3ahJL1t52zHy20MaoIz4J1Abqy7BhETUDmemkrbYL10M=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-07T21:58:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "dac97ba1-d966-4056-9ae4-92d04827d6d9",
"author": "Tom Todorovic",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK9UmrBQUjYrtvfLYiVW361KraE9yTFJJyNJSpQBhgK1C8pkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, beautifuly maintained, competitive pricing.",
"date": "2023-01-07T18:54:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tom! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d1915de7-595a-4147-aa82-47f67a86ca7a",
"author": "Cole Wilde",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZ1-7JxJJ7HIc0esByGfuqFERpbzZGRngKZ75h7wQK5byjJ8jP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-21T19:53:50.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "fea9f093-673a-4aa1-8361-6f9d6242c56d",
"author": "Franklin Driver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_c2pJ_-fR_ocJgBVvYjx6E3nv5343ClwrY0saYO5GPayv=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-21T19:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Franklin, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "def9c773-ebaa-49e8-9d26-562387cda9f1",
"author": "Sarah Rosier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIrTgnhp9n8nFya4_VcD7LFioiVnJXoBj7Hvnsr0bzAqWN2K0=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was really helpful with everything I needed! Thankful for the great customer service!",
"date": "2022-12-21T18:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sarah. We are glad John was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T00:44:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ea339a0-ce99-4d1f-9be2-acedddfe7d86",
"author": "Cody Haibach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJp6ChMX41_2YEN-0kLXxzyp6OWGkoHQN3qurn5PCC8WFbbDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "John was very thorough and informative! Made everything so simple! Would recommend again and again!",
"date": "2022-12-20T18:52:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cody. Thank you for the review. We're so glad John could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e11b3e49-faea-4b73-b57b-e0184d703716",
"author": "Fred wyman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ7twYD8dk9DBJU1wjwYMqaJ2kti3FWbCJCHLkR0Rot4JEBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks John fir all your help!",
"date": "2022-12-20T18:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Fredy. Thank you for the review. We're so glad John could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d748c6f2-c4ee-4681-9a58-90d3f14856c4",
"author": "Jeremy Hepler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeWsByXAMyFUXDFx3YktYYt6l6bWq0Ez8wxjaaJGLE1xBKyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place Laurel was extremely helpful",
"date": "2022-12-19T23:38:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeremy! Thank you so much for the positive review. We are glad Laurel was extremely helpful. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility! ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1896734-a83c-4f85-b128-85c6e19ef863",
"author": "Michael W Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLXehmkbaNXsZ3mBE038Z15g7oNw9Ae0eSg8Md66ZqQ8d7FYWc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was a great help",
"date": "2022-12-19T23:35:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Laurel was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.
",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae01f484-37a9-48fc-8356-a79d5c6dac33",
"author": "Eoin Dinir",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhVPXgb7XqIXbjrpOsKu21edReNY6NxtOaHzv7mHNvIaumKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel is always a pleasure to work with",
"date": "2022-12-19T17:45:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Eoin. We are glad Laurel was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77f9d83f-a34f-4a67-bebc-5c9cd71d818b",
"author": "Deborah Wheeler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWsFkP8LZxR_9UU3-DrlohmC_HUVY_edl5T_Py-yBOnG0WsWDcS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel is always so kind and keeps her property spotless.",
"date": "2022-12-19T17:41:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "6f406db2-6b2c-45b2-bceb-8b49b067051f",
"author": "N Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfDw0G6miz_rWwjW2BKUi06qjbQSSLDG5f3L9_nDh3CmiUsQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel is very friendly, understanding and helpful! I recommend using their services at any time. Thanks for the pleasant experience and all of your help ā¼ļø",
"date": "2022-12-16T22:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi N, thank you for recommending us. We're glad Laurel is very friendly, understanding, and helpful! We are thrilled to hear your experience was pleasant. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2625d1f8-591b-44b5-a7c4-93354b710a27",
"author": "Christy Sparks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnFRSYvAGRQjxHmjFSsXzob76Emq_Fi4cMkLAqzuc1qxb72Y5I=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-15T15:24:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Christy! We are grateful for customers like you. ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e3e0b92-4366-4707-b1ac-01e9e4c3f945",
"author": "Tori Holcombe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxC_ZHG8B0EMNT_n035jp-U3GOFazja6N0s3NixJhXwM4d=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iām relocating to the area & Mr. Whitaker was very knowledgeable & helped me with everything I needed! 10/10 excellent communication skills!",
"date": "2022-12-13T17:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tori. We're thrilled you had a positive experience with Mr. Whitaker at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e2386b6-5b69-438e-b36c-a9c1efe7c701",
"author": "Vance",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJNsMyaJHD1dEAo1shDTa2lBThz9SuyFbc4pYdTqZMB6RWnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came to this storage facility to do some electrical work, and I left intending to come back for a storage unit. This place is clean, well taken care of, and the manager Laurel and her assistant John is absolutely fantastic to deal with and work with.",
"date": "2022-12-05T21:45:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vance, Your review is appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great to know Laurel was absolutely fantastic to work with. We're grateful for your rating, Vance. Call us at (888) 786-7243 if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a165db9f-2d96-4ff1-9d98-617c79521806",
"author": "Mike King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEt3Og_bpjpDUZkobmOe9lH3vQfxUnzT4rW2OlBv1iIu4j1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-19T19:29:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mike. Call us at (803) 818-2398 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd55d5e5-5399-47bf-a2e6-51545218a29d",
"author": "Christian Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD3robWvJVReZvfjOMJ-VToOorTCGiQri6vjLRNlv0zmw2rMI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility with affordable prices and the manager is very knowledgeable!!!!!",
"date": "2022-11-19T17:32:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4eb030ec-6efa-4f45-a187-0679ea841130",
"author": "theresa bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLID1JTqQ6O_rHavqrfT7_5IZmUd96xpbbwB9dnIGdGwK-DpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-03T21:11:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Theresa! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4eb51f7d-e11c-44e7-a194-555f6206a981",
"author": "Ken Best",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfAyz4mKXy0tRcu4pPkG-_f5Bl43OIq9BIXClLuQyPL-Wlgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-22T21:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ken! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c7c6ea40-7b6f-49a2-98e1-98057be4cb1a",
"author": "Beverly Crosby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMxVkg6eFBsJLy0q1sVHQAEEO-jL_2gY5MuN7LrOzIFpuTzI0=s64-c-rp-mo-br100",
"rating": 5,
"text": "John Whitaker is friendly and professional. He is an asset to your Company. I would definitely work with him anytime.",
"date": "2022-10-19T13:42:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Beverly, we appreciate you taking the time to share your experience with us! We agree, John is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!āÆ ",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0b6f0b83-df85-436b-b824-0b5801daf3b3",
"author": "Christian Adinig",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNjIL5djuHnr06auGi4JR-ttRN5KnH2m1-1aMwJuaiHxiUwapDfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "laurel was the most amazing help over the phone helping me get the unit and all the paperwork done remotely. Saved me the hassel of driving 3 hrs to do paperwork",
"date": "2022-10-14T21:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Christian. We're glad Laurel was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3b7879b-56ba-434d-800a-cdc9fe8da3a4",
"author": "Michael Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmUJ9djqm2UASi3Bs-xuanwrvJqVUySDFvUaI4ojG6dSjiwGU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-13T18:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael. We're glad we were able to assist you with your storage needs.",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a3c6c950-a682-4be7-98f7-82e7b5298378",
"author": "Alexis Peavy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVF5ZgVrfwXGY4GPnuQikZ1BOPqY8nI8srA1C-0fHUHIH6uPT1l=s64-c-rp-mo-br100",
"rating": 5,
"text": "N/A",
"date": "2022-10-13T15:39:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alexis!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9290d626-2f0b-49c3-b0a5-3f25433a7c4d",
"author": "Kelsey Oneal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmhWYFJPgLY60qtrPUvseqzDvbIHzraf66ztpw1uap-3ieoB4y=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-13T15:34:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kelsey! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5629da92-b7d6-498a-bde3-10811af9fded",
"author": "Ashley Strawbridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIAshrq3BzOYsZgH_-iAXRhd_XZIcpF4e5h3pO6o1P5rkXQXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-10T19:38:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ashley, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2023-07-10T00:45:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f55fd22a-8ea0-4b52-8eb9-a7336fee1369",
"author": "Stuart Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJL7sTSf1iFuPaH3OpaTH_03BGMbwB-p5Rsd9JaMIWD9txm6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facility, clean and organized. The people were very friendly and helpful. Definitely recommend!",
"date": "2022-10-07T21:29:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Stuart! Providing renters with clean and organized facilities with friendly and helpful staff is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "18b66938-4149-4937-9304-d910eef54748",
"author": "renee whicher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvFXtYlJFV5Gkk6T9KXWJ5AxVmrVc0wMls8PxPgO-5GYiQb2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean storage facility and the staff, Laurel and John were amazing, polite, and extreamly helpful!!",
"date": "2022-10-01T17:22:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Renee, thank you for your review! We're so happy to hear that your experience with Laurel, John and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e0e5b468-52b7-49e9-9ee8-1bac5ef765c3",
"author": "Gotta NameMyselfSomething",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-iK5Ch4X1b7vUvY0sfre3r24Uk1asAlGdan5msgK5x60z0ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-29T21:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Gotta! We are grateful for customers like you.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c8ae9e7-8b56-4147-963b-9909ddc1f679",
"author": "Hayley Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV9aFlCRdcGhQGD2SyndEF6d_V5YpfxniA6RELO5GaIIIRXQ6SP=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! John is very nice and helpful.",
"date": "2022-09-22T17:14:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hayley. We're glad John was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7d7395db-a7c1-44b7-a56a-27ea181f7a08",
"author": "Rebecca Rogan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfVcQoGTp9aKpv9LEiZ6j1Db7zHYVVmSG8sPkfPfF-YIAu6HZa=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful, easy experience! Friendly staff who have helped me save money on several units. Highly recommend!",
"date": "2022-09-19T20:10:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Rebecca! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7cb1556-0bc3-4d52-bbaa-fab8e789895f",
"author": "Tristan Hurley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxyqjJG-jq-UeSY_LySnqNTj4pm_in0pOdgnbdGqcv6sSAOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience at Extra Space! The units are clean. The property is clean. The staff is super helpful and accommodating! Iād go back if I needed another storage unit.",
"date": "2022-09-15T19:36:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tristan, thanks so much for your review! We are thrilled to hear your experience was great. We know that our customers value clean facilities and helpful, accommodating staff, so we do our best to ensure we can provide that! Stop by our office if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bb095dd9-980e-43c4-8cd6-8b02c3ac6666",
"author": "Scott Mosley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEAmhrWbLyR8fslZ7vurBaQz-wDCbraSR8pXEaaWyCTRBwKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great clean storage!",
"date": "2022-09-07T18:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Scott! We are glad the cleanliness of our property met your expectations. Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7578922d-32fb-4e01-83a9-586a27d13346",
"author": "Inez Pirko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUneHNxedyfCfcydU6MZa1vLqhLGg5ybbFYTXqLWUb472i5Az4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-05T19:24:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Inez! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 818-2398 if you ever need any help with your rental.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a89d9fe1-2627-48b2-9694-29e3c7071f8f",
"author": "Cindy Gooch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2QxWecqAlU1AY9l4WT8vW_tt06T7vyTQ_uuGtK7XC6ImoL7l9=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-09-05T14:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Cindy! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9e31369-27d2-4a32-9bc8-849d5b33c64c",
"author": "Evan New",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9wbJv7hHfELfOAY1kI4EzusyECVvG3jZpChP66YjAyFtuwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-03T16:34:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Evan! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 818-2398 if you ever need anything.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b5eb6ea-c3cc-4718-bd20-79d2036ee835",
"author": "Beth Duffy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAcda6ljxzPZWF-3P3jrJ-RprMZVM3nvzSlK7i-df6n5-aPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were fantastic! Always helped us out and friendliest people ever!",
"date": "2022-09-03T13:56:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Beth!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29a5608c-6db3-43ef-b567-3f12c0929295",
"author": "Grace Duffy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBlcamS8zfxZvg-KlT02CfWLWQLAL9GrUUFeB-dIi8vJzc9A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Asked if we needed help, super sweet, and very communicative!",
"date": "2022-09-03T13:53:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Grace ! Thanks for the positive review, it means a lot to our team. Please call (803) 818-2398 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "12b9614d-7e45-41a2-8884-7370717c4e4b",
"author": "Terrance Morris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyFk2zAKREYJg09RnlgAY9ZFs1MDFsXBzAsZT67xShSPydjQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-31T15:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Terrance, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fb6b75b6-e125-4975-98ac-0b10cbea8500",
"author": "Dustin Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpOEg2B3GUesifOSG8dqA8d9GQuF0QMfkhAMhZqbfE8qf_Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-27T13:53:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Dustin! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "348a9125-8197-457b-9c14-c7a26dd5d02d",
"author": "Elaina Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEZRzktPbCACRE3nr9bFYU97eNlSSW_QAIlRE3vSbpo4DXLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was in need of a storage unit ASAP and called the number and the customer service rep on the phone was very knowledgeable and reserved a space for me right away and told me just to go in and I can look at it. right after hanging up I received another call and it was the actual storage unit to set up a time to go in and do three finalization of the paperwork. which was awesome that they follow up so quick. everyone I encountered was really nice and definitely does deserve some recognition. the way everything is now you don't get great customer service anymore, so I would have to give 5*******",
"date": "2022-08-26T17:16:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Elaina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3cef8d7f-3b61-4ddc-8e22-8482961ae707",
"author": "David Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHbjObenf3MSs4SFnYLPAexN-hjtj3wGEF8CvjPquRbJuM9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff are great - always ready with solutions rather than barriers. The facility is always clean and tidy. I highly recommend this facility if you need storage space in Aiken SC",
"date": "2022-08-20T16:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, thank you for your recommendation! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We are always available at 888-storage to help.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0a16d07b-ddc7-48a8-8db5-67f124dd4b96",
"author": "Terry Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWy4MBXP2X8vPtSI-14FQSo5T6fY8zQoR_s2BKo8ZBhX3E70YPS=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-19T15:15:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Terry! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (803) 818-2398 if you ever need any help with your rental.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b92a9c75-d51b-40dd-9b36-81827f83e9be",
"author": "Kensha Staley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsAnHMwWnIduDIe-e4xo17G9NX-fLkUPwz2WeAS-IFDZvbOx6m=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-13T14:25:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, K&d! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a23978f6-5c38-48d7-916e-d754383b5bbd",
"author": "Stacie Heath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWB3N1Mln9fcfXc2umPNQZ6kNB_4DA6Sc4lEPGWTfZkuILYJGeq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-13T14:17:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Stacie! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 818-2398 if you ever need anything.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "adf02f0d-09a2-45d4-ba2d-92ffd683f65a",
"author": "Angela Boyette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKiZqA5uTftEeQCZrGNcoy-UWuEHWHHa9v4Drz-j93IfrMDw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was above and beyond helpfulā¦would give more than 5 stars if we could!!!",
"date": "2022-08-12T14:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angela, thank you for your review. We're glad Laurel was above and beyond helpful. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-10T00:45:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da2a56f1-1896-4116-b8b7-3a86c8998c91",
"author": "Aaron Troutman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK19M9vmaIOLTdt4QdultyeJXWOT5jSPScBBdoWMhm2kcMzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-07T23:47:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Aaron, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8e1f3e4-1c38-49df-ba48-b8b97bd43033",
"author": "Jay Holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2-0eUuUavEUFFR_Zj0LmKNUZeosKOnoSjpMP33XV1Pm2in4Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Gave us water in the heat great people",
"date": "2022-08-06T15:52:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a330fc6c-545a-4e09-8d85-4b27bab7005c",
"author": "Mr. Eagle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWYrp5XOnvdbyCqzHB7JhbtLKUw13Anm7jNdNxH-oojQr9bZcF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lovely staff, they even stopped by to give us water.",
"date": "2022-08-06T15:52:05.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71f3712c-6afc-4e87-92ea-f49dba34bc0d",
"author": "tommy lombardo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZSj65qcdheUmv9-99MHdvmRbbNZYoG9xTSW1mOP6nYU26VA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with great staff",
"date": "2022-08-04T19:30:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Tommy ! Thanks for the positive review, it means a lot to our team. Please call (803) 818-2398 if you have any questions about your rental.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5af9853e-2def-4dda-a4ee-9a5725552913",
"author": "Shauna Cotton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoyQxcKeHECIRb_C83mldI0IA6IpRx8okGTXXXe7D7WfDK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, quick and efficient, smiles all around.. recommend for all storage services",
"date": "2022-08-03T15:27:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Shauna! We're so happy to hear we have your recommendation! Call us at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e2d7852-6b89-4711-b22b-96ee52281a12",
"author": "Aesthetic Vizion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8lFTlBsUDrY8rTR-idV8CoIq20-nunaaLWP7ApPyE3fAcrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-03T14:43:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Aesthetic. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cc8ebd9b-1f54-4569-bc8a-c06d14b6464a",
"author": "Taylor Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxK1Zs2a47Tgf7yHlfeRuhG1snHFDkQ5w7WeSim3UTKltWN0fF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-08-01T15:40:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Taylor, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d4319e42-0e59-4aaa-94ac-619055174cb5",
"author": "K Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNnMLGbOihSYCCPzuRNljW_tSBc3xsx03s-YrkIGGakdhkKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Friendly environment, the front desk lady was very nice and she help me find a great deal ā¦I would recommend this place to anyone!",
"date": "2022-07-28T20:24:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Sakwan! We're so happy to hear we have your recommendation! Let us know if we canāÆdo anything else to help at 888-storage.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b8389572-7db0-4800-84fb-6b1a937365e3",
"author": "Marcus Bostick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9aaC6DD6HKC49Z9QJOBSEyHxv7NRJsaR7EjDBzlh731DJpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-28T15:41:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Marcus! If you need any assistance the future feel free to stop by or call us at (803) 818-2398.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd4d9ddc-36bc-4cd1-be7a-bb3cca13b941",
"author": "Brian Creasap",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbkHuNu7zavGzFfaI0qmH9PEVJqCU4tQkAhv0WdrQGmhhMwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-20T17:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brian! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 818-2398 if you ever need anything.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "217bb57b-165c-414c-a08e-3c00717fc901",
"author": "Jeremy Stevenson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMN4HvmBUI3fIc2R1GaIihpE2iut0HFf23gUHuyQq4UoxDRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always delightful management",
"date": "2022-07-20T14:47:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jeremy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "36f4c13c-7210-4414-9146-04be278759be",
"author": "Chelsea Cameron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUivVlgBxzxLo0qPqcHehupXTmCJgFTnFx6xHR-mKhw2Nz2Uzk1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was such a great help when we called and tried to get some information on a storage unit when trying to move.",
"date": "2022-07-19T00:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Chelsea. Thank you for the 5-star review! We're so happy Laurel could help. If you ever need anything, feel free to stop by!",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a083290-ae17-44d1-8cf2-aecaef82d38f",
"author": "Kristie Lyon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIgfopUvXOCIeDlxH_q_fPCsaCWdmJnQwGvik_yJUKAzPcAUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel is such a sweet lady and very understanding!",
"date": "2022-07-16T19:54:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristie, thank you for your review. We're glad Laurel is such a sweet lady and very understanding! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0462c64-ed69-428a-82f8-9ea421307545",
"author": "Megan Shell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9NSbvYtxxMcgPcXr3b9GKQKUsCCg77Ile_S30OfNKHU6IUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-16T14:35:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Megan! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68bc1e3a-6719-47f9-95a8-5715f11aa014",
"author": "Sativa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPXoEHXSlyPWD5JnbcpskwE24UNX6wEhSYWFGsoA4m3bczPQ3c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel in the office is very nice and helpful šš»",
"date": "2022-07-08T19:18:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Sativa. We're glad Laurel was nice and able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2de21de-bbdc-401f-a133-094fed0224ed",
"author": "Justin H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU53k69oiR0i3swZkb5cdOXbWIfVfzuxpJ-3iR9Xq8exwQG-1JJbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very clean and very friendly",
"date": "2022-07-08T18:00:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Justin! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:10.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e0a6a28f-2537-45d6-b441-6cbd0127ec45",
"author": "Joxuany Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzWaOo6aPfu0Es2kI0_wVX96YwLmqdrWVvY4L0KjyjJisXrz4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location. Great service!",
"date": "2022-07-08T17:59:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Joxuany! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b994f49e-ef75-4e5c-91eb-09c5fc0da12a",
"author": "Aiken Luxury Rentals Aiken SC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWk2PWHl6CxyHHw5CBfWZfV7gBxP6KCtrEFZLvKHQ9hS7KsiJ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-05T18:43:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Aiken Luxury Rentals Aiken. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-10T00:46:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68842780-cd58-4e07-b306-aef9011ed05f",
"author": "CathieJo Jacobson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaN3bU4819X81ybhFecXQVi2ffH7yQkw97U63XxSFRBW1qBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I haven't visited the site yet, however, my online and telephone experience has been fantastic. Laurel was friendly, professional, knowledgeable, and informative. The rental process was thorough, smooth, and easy. Based on my experience so far, I feel confident that Extra Space Storage in Aiken, SC will be a safe environment for our storage needs.",
"date": "2022-07-02T11:47:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review. It means a lot to our team, Cathiejo. We're glad Laurel was able to help! Thank you for going above and beyond as our customer to share this with us! We look forward to doing the same for you, so please let us know if you need anything at 888-storage!",
"replyDate": "2022-07-10T00:46:10.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e3d2c4f8-cc0c-4b54-a6ce-3a27aaafc5b1",
"author": "Darrell Curenton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGuK02iZNJokclzEPuHwBmmW5il8gBxzDUO6-lGLzqVtqTTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was very prompt and professional. Very helpful.",
"date": "2022-06-29T17:03:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darrell, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Laurel! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d5b68f98-5cf6-42bc-9ead-c903d159ad24",
"author": "Jose Gordils",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdgNJjgGwi1X_6NMH8zD9nR8lV5UZ459p0o84SfOfpaoO0ZW4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T17:01:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jose, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecb19f9e-357e-4799-a35c-32c93a39237e",
"author": "Keya Hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiGIkP75ctDYhs9X4yJW8iOV5Bl5CDXr7N5u75EUKfhD-_c20mdw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-22T11:51:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Keya. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e4d7fb5-60c9-4ca3-b461-e87f8e5036ec",
"author": "Michele Lennon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_0Axhl4T9f-BQNRLunWogtQLuX0sFOrcBTIL6gFrs6sNNXVp1=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T21:27:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Michele. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "827b015f-0aff-4b42-8bcc-9b9fdc9a1f12",
"author": "Raveen Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHefOO7B47XS9FSSJ_eE4s7PhYYA4-mU38xJBE5aq8ntIkTxhU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-20T14:51:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Raveen! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "548542e5-a09c-47a4-9911-95a15f9724f5",
"author": "tyler kelley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAwUJDRb_X7dueCrAR8EEUi0sSqrTgjVgO0JHIV-spj8tS39s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel and John helped me find and get to the problems on site effectively and helped with the service appointment professionally",
"date": "2022-06-20T14:49:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Better! We pride ourselves on having a friendly, accommodating staff and are so happy Laurel and John were able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ecd75a31-5f09-4b91-a7b1-05a285ab0181",
"author": "Kaitlin Rasar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZBV73oEWnJNAG2Q1o4EGwzkRyKkSPw1p2TS-JTmtPKzCx=s64-c-rp-mo-br100",
"rating": 5,
"text": "I lost the keys to my lock and they cut it for me at no charge and I bought a new one! Very nice people!!",
"date": "2022-06-18T18:59:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kaitlin. We're glad we were able to assist you with your storage needs. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "c5697130-17f3-4b5a-bd00-03b5fd0ad12e",
"author": "Richard Keehn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkMtohYKGDEvHHNYt15UaaXbELZBw9jI38DKP8UvXpE-drUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel Wirtz the store manager is very efficient and a pleasure to be around. She went way out of her way to help with my losing my keys. She knew exactly what to do is very Professional. Solved my issue with her whole heart. Thanks for everything so far. Thanks, Laurel Wirtz. Extra Space Storage has a Jem.",
"date": "2022-06-11T15:22:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Laurel! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9cf61bc-840f-436c-bf4f-e82814fd2172",
"author": "Kenny Rosier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeVNL0DmtVwm3hOw3STnl_mg_W2my3M000RJtQY7FEfHAKcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-09T16:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kenny! Stop by our office or give us a call at (803) 818-2398 if you need assistance or have any questions.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d5b6779-8f6d-4dc5-9dc6-8174e5d7c0a4",
"author": "Dave Byars",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXl_mO_6TE4yS_hjwtWOATFr8xfg1lcdwsrUF_FJJxkecvWBQg6Qg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-08T22:16:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Dave. Call us at (803) 818-2398 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eb8cdbcf-4c75-4adf-92cc-9870e0be1751",
"author": "Sid Byars",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLK4nl3Rz-KdJJ8wKRfpYZVl4Qn93VCnIBboFRmARi48Rk4cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-08T20:45:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sid. Your rating means so much to us!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd465e87-0639-4d4d-81ad-2d5ebba13dca",
"author": "Kai Jade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2YaHt6sNuWWXvr0E5nOAh4dckVGrAe3mV45WgypRhoPvf5u6Vrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-06T16:25:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kimberly! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "983a3396-3e12-4abc-a809-75efad778b56",
"author": "April Brooke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxzKt2-xkLZzwS_Icb3EHMBD1ss0RGwLpnkXGqAz_H1Ozz2w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Iām a young mom of two who desperately needed a place for our things. I called and they had me a building with the first month free the same day I inquired! Such nice people!",
"date": "2022-06-01T01:53:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, April, for the great rating! It's wonderful to hear you had a positive experience with us and that our team was very accommodating. We want you to know that we are here to assist you with any further storage needs! Give us a call at (803) 818-2398 if anything comes up!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf47047d-89d9-405b-af8d-e719733d8718",
"author": "Thea Pirko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJ6_fcbgTAE6V_NWq8CKPUEigqUlz0JeFQt5Pudx-HW3-j1rO6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T18:52:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Thea! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (803) 818-2398 if you ever need anything.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21fe4ef8-d1dd-44ba-b936-1aad3ec232b4",
"author": "Jeni-Kate",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpyV-9S0-hxJY9qnRaasYFfaaCNA373zO3WI9LdqH1cYkjBuyz=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-18T19:29:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jenikate. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "39dc1d84-4573-4992-b220-b3d12cbc72bd",
"author": "Maureen Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBzlQONCJPuL0y1TmLJx2gtf_9igSn-jjOZG1Um4WUFUVpEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas was very professional and knowledgeable. He answered all my questions.",
"date": "2022-05-16T22:12:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Maureen. Thank you for the 5-star review! We're so happy Lukas could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5b84a333-63f9-4086-ae95-ed2c9a051564",
"author": "Matt Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKh4sXz4ymXsEaDBpLDXNSo4UHF6S3L1_pBLkHbQq6q6Hh3Lg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Met with Laurel, she was fantastic. She answered all my questions and was very professional. The place was also clean and secure.",
"date": "2022-05-16T21:49:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Matt. Thank you for the 5-star review! We're so happy Laurel could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "4df507fd-12bc-44ab-ac50-eb0a281df25e",
"author": "Sean Bill",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWvAbemXR3sKUIEc8k80v_5aI68tg61sJmF3F_HIsHuto66Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-14T16:46:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sean, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32878024-8196-4413-8c7c-61b21146ed70",
"author": "Alan Bard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXluv6Bgfv1flvBaqz8seMUe-jKfF1UijaeFwXnjTRQrMbQ2zVL=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-12T13:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Alan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d51b949-3ede-4016-80a5-e831e8b9c752",
"author": "David Jesson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJes5L_3fZ_TgsCsBzelZOgrOscas7n-N2Tsi_x4vq9MT41VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy sign up! Laurel was extremely helpful and her customer service was top notch.",
"date": "2022-05-11T17:37:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the review. We're so glad Laurel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f080e4da-99de-49a1-920c-472b7b8b27c6",
"author": "Sonesta Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkWg6t-7OdacBd-vbtJ45E5-wRTh6qEggdWOoOhb-Bx3Zlow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean, affordable facility. Pleasant staff. Will definitely use again!!",
"date": "2022-05-11T13:07:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sonesta, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and pleasant staff, so we do our best to make sure we are able to provide that! At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. If you ever need anything, feel free to stop by.",
"replyDate": "2022-07-10T00:46:16.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "539c35cf-1886-46c3-87d6-e6643fd8ec02",
"author": "Long Way",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-A6vhD9JUEJpaDQktHtE1CdbMQuiz-oyCl6DeyYEviHYxVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-07T21:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Long. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b47f95f6-28f1-4294-9947-1fac4811f354",
"author": "Art Amaral",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFFoRLc3kQCn7-vIg7UmmauAQA0-YaWor197e9KPdg21K2tAmW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laurel is very friendly and was certainly helpful in explaining all the āins and outsā of renting a space.",
"date": "2022-05-06T22:08:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Art. We're glad Laurel was friendly and helpful! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea58d9b7-ab04-4a9f-a1ed-9eb128717841",
"author": "Your New Favorite Person",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW49iOy7GCMrA2LcUUjpul0GkSBVD6LXM3I0pUTEEqQj7D971E=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The units are super nice. The staff is amazing. If I still lived around there, I'd probably swing by at lunchtime and say, \"oh hey, sup\" then see if we could hang and maybe BBQ or something. I'd probably get a pool if they swim and say, \"yo, ya'll like pools?\" Who knows though, they may not eat BBQ or swim. Regardless, good place.Great manager. I hope corporate realizes she's the reason people stay.",
"date": "2022-05-03T08:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nicholas, thank you for your review. We are happy to hear you are enjoying your storage unit! We think our team is great too! Please reach out to our office at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f53cc98b-88b1-4d11-b8db-b1ff14d33d4c",
"author": "Ed Reddington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICJkunR8lPWY5zNmbVTZLVuo6NksbxcWYvTwycwMXYnsc-bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Prompt, courteous service. Had the unit available I needed and it is clean and ready for my belongings. Very happy with the service and experience.",
"date": "2022-04-25T16:54:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ed, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. Reach out to us at 888-storage whenever you need us!",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e6f610e8-6a68-4ea6-b12a-037103d1e4b2",
"author": "Jacinda James",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnPG0tW3bFnrh8xTyECbAEPLp4tjkwmQOqRRdHINo5dQ83Ysee=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy to reserve online. Friendly, helpful staff",
"date": "2022-04-23T13:38:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jacinda!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "86d2557b-28e9-4106-b877-5766c85f5219",
"author": "Julie Allison-Goodell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYKk_e_mWKwBlKmST-aEKO64-cGFkQ_Ytip_jVG4hpWbnqBpWKOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T20:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Julie! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e7eaf8cc-964f-437a-a9bb-9b99004665cc",
"author": "Joe Darden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcYro0-2VSL2Jxe5lAbBYduXyZzdPDteT_eggSSuoChFL2eZ0FrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T19:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Joe! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8e8d257-49cc-40b9-bcd1-5e38859f6ca5",
"author": "Tanner Tucker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGRrJkXGSObY44tYweOXJy7RqBxyEHNgwVtZ58sl7Qiof4Ag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-19T15:38:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tanner. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c111ce69-8f65-41a9-840e-e56d08fd907e",
"author": "pam pemberton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPR8u0GTl5XCtu7rM-X6dU-osdRpxQtfgkCz8Uj4ZTrIZQUoYM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am relocating from California to Aiken South Carolina and needed a storage for my household belongings.\nI contacted Extra Space storage and was given all of the information I needed over the phone.\nMy move was scheduled for about 45 days and Lucas called me back to follow up on availability.\nI rented my unit today and I am very impressed with the friendliness and attention Lucas gave me to complete my move.",
"date": "2022-04-16T17:28:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Pam! We aim for friendly and helpful staff and are so glad to hear that was your experience with Lucas! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52ae9941-ea7f-4f3d-a9d4-b64f52c66e98",
"author": "Kin kade",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZFXoqu2UEf2R3NXBqHLq-RQqX8H_pCDN1MnRei9ZflHWRfiij=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T14:58:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kin! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83b5a9ae-e369-4362-a8fe-e9d4aa14efaa",
"author": "April Seabrook",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjJurNLmqPc2V-bHjCYr_BObDI5SDuFRO2CEj-Rfu-0g-Fh9eAog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent!",
"date": "2022-04-16T13:57:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, April. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (803) 818-2398.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ff25b3f-ca69-4c58-b1e8-80947d5984f1",
"author": "razmic gregorian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoNGNljsVwAagW8QbDYfP7R9x6mXnC1ExebwVtMJfMeipSdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kind courteous professional",
"date": "2022-04-05T16:39:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Razmic!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22cf293d-58fc-4c45-8591-bbf57cacc511",
"author": "Dakota Warden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJQgSSnVlQn8ua-jU16_N4HwE4A_cZOdWvFbhsUfVZNNetvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-15T14:38:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dakota. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a6a1050-0425-4358-95ba-a29bfcfe68f7",
"author": "Marshall Bozard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1Oz7bzTzKF37chH-pJul9DXnEI9oqewPtjJIkKx4nybAa3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-11T16:25:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marshall! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa98fefe-201f-494a-8aa6-15c14bc52dde",
"author": "stephen herring",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLKA-q8t2e06qMdzX2xepPpOh4Zb18ZX5cRjZowZTFWjDFdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-11T16:21:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Stephen, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "834f59a9-fc35-4793-ba95-d885fde4cf2e",
"author": "Huong Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoX14L6MztQoM7r9qfRPhZpibpsNbmcwX1VSk3Y0IbV_K1hQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-11T16:14:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Huong! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64dfa7d2-09ea-447a-8ade-42e5fdb94feb",
"author": "Chris Magrogan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVxFao-TQKD0H6_wr_EgAZ0nENQC87WbP8h3jE6Li-rZfeh_FG6=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very polite management and very helpful throughout our entire moving process. I highly recommend this location over all the rest. Weāve used several locations and companies over the years and this one has been the best by far!",
"date": "2022-03-10T15:53:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chris, Thank you for taking the time to leave your review! We pride ourselves on having a polite, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Your kind words are greatly appreciated. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fe29156f-aa1e-4ee1-bb0e-c7a62d3b6766",
"author": "Michelle Leonard-Magrogan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFTSBabVgUymT8HRAeYQoCHc9yiAG_T61VbqUSmpVpHzqfaGmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-10T15:47:12.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "48a6a41a-59a5-4a25-babd-3b3c965ec5ac",
"author": "Darian Mcclelland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxN1Vtiw4yxKNVLbAD8W8D5xSgR0KxX48JoEEnzD0tGyu3Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Friendly employees",
"date": "2022-03-10T15:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your excellent rating, Darian. It's great to hear our team was able to provide you with the customer service you deserve! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b844c4a8-e789-4b8c-985e-fca710f771ed",
"author": "Darren Bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqKwMB_QWyiV62XgxkMFgG0a03DQFWNq0C_xb83fSYrkVq2hM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-07T00:19:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Darren, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:33.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a4a8f68-06b3-4820-9be4-ccfef38ad534",
"author": "Donna Guthrie-Joyce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0AbgYMki4z0s7Hq6T0M3httMqM-NbbfNojiIU7yS5TQlIM08=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T16:21:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Donna. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb499208-5392-4503-b107-d168d30620c9",
"author": "Richard Ditillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu7Q4c0YpcNwULhsNnDnObhWMUIiMymWwdxCT2TkNRNHQJGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T14:28:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Richard. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99c41513-9288-4d9a-b006-348b681fcbc3",
"author": "Brenna Hadden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvy51tOQbxASNO7MABQ-EC3OEOvabs8j7f_OrWOhFP6t8RubrP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-04T19:49:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Brenna, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41e24fae-c5fa-4372-8000-732f3692b921",
"author": "Jennifer Forte",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7v876s_nSp_wTwSTX4cR9MgOl_2y9bf5RWRTvUAzudqT5Mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good communication to renters from staff.",
"date": "2022-03-03T15:08:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jennifer! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4a4a59aa-cfaa-4e45-b462-823aadfd2d56",
"author": "Erin Pournaras",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVG0xF46u5ps1gZekn6VohehLR4MPvDSUMwHiPOAogWfGiEQPq=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-01T19:42:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Erin! We are grateful for customers like you.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2c76301-301f-43bd-a91d-b0c571698460",
"author": "Zac Holford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkRDyXKX-CVNlQr8hoh7qElzG-Pebd9BtT8oTzSlLMEY4QDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service. Super informative and helpful at front desk. Super clean units. No rats or mice. Secure. High standards.",
"date": "2022-02-26T19:16:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Zac! We work hard to keep our facilities safe and clean for our customers. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "d17d633d-e17f-4a1c-91ae-1cad60f9d0cb",
"author": "Reginald Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr-iD51yVKV1lddL-cjaHtnrr2b4oQsx5HiASfibybPzsc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-22T21:05:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Reginald! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6175146-4312-49c3-999a-88f1e6f2a3b8",
"author": "Tina Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSoqGKwtQOTlICqxRhQ2DkNrza-ATmdodeMP5_akUngcqrqWfy=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-02-22T19:35:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Lemar! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a369bce3-011d-4613-910f-ac59a18ae08e",
"author": "Mario Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdIYwNp4ws6JFAy7YTUerJQHnfaC6BrcV9cA4m_4_S2NhAwBRU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-15T18:30:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Imt! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c406286-666b-4ab8-8bfd-647c03295cdb",
"author": "el flaco izquierdo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQr9y19sxg3gQRwv8Z7Rw4Psvqjy5287ypfYVKpRUEC8Cu27dz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-15T18:28:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, El Flaco! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d0da964-a4ff-450b-b450-7d15cb7be857",
"author": "Heather Colon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ60qgGH7fN3rUJ4P-iLooyeq_sslePjg-oovHOpEBdRQryUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely amazing customer service! Hands down the best storage place I've ever dealt with.",
"date": "2022-02-12T18:25:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Heather!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (803) 818-2398 or stop by the facility!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "463bff7a-cd4b-4e5b-bf72-502f23263219",
"author": "iMxCLOUDx",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRPyJBBwWEelJAes5rR1v1RyEPtXTf72uoqjoeJlhBlDh-fkSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and trustworthy",
"date": "2022-02-08T20:46:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Mayan! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0990d1f1-1f1d-4874-a882-f90f7685b417",
"author": "Logan Starnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoQAUnNTsSeRB24WlE2bs6oXEcl_j5GuaAHsVm7Rg3swCKhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place, super affordable, and very clean. This place is very well lighted and I will always use extra Extra space storage!!",
"date": "2022-02-08T20:45:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the review, Logan! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "fea3ae8b-09a2-4f13-ae03-102448814e6e",
"author": "Cathy Obee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUw2nYRzqF7Vk_F9g3uei7ZmXwDPYu_OPCcak5BUpQDh8jWFPpf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience! Very helpful.",
"date": "2022-02-01T13:36:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Cathy ! Thanks for the positive review, it means a lot to our team. Please call (803) 818-2398 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "79568ab7-c0d0-4227-b6d1-6803bdc6e0fd",
"author": "Kierstin Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSNzX32EuyVAXFrN0V8pp36Qaw-qA960ca6cRhsISKnvmBHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-28T20:47:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kierstin, thank you for your positive rating! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "beeae686-7c8b-45e9-bfcb-371d44be5327",
"author": "Kris Morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNklT1P2fkBSNRRo6tAjMx1xTnntfl7NUx0g11tdVWmWV3MNZa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-28T18:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kris! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29fe37d3-ef7d-4bc8-9f9e-b54376006fed",
"author": "Celeste S",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHgDUlw_gdPyqqAc2uiF3PqNPy9-XGkroRRUSm2HPwxrtU0bN0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-22T15:38:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Celeste. Call us at (803) 818-2398 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa458ec5-87d2-4a28-9f02-39fea178e8e7",
"author": "Karen Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAvM1U_bVEIPNvwZ2qnKLq3DG7kkig8ri4NPlOUW5rwN2Ayg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-21T20:40:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Karen! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f9523d4-c082-4e68-9009-893ef654996a",
"author": "Marzie Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYJCCu_WKLIjN7FcICnKTQWRD6FCKcdJRTr3AQaGATRVAS=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T17:59:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Marzie! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a31b62e-d6f4-4aac-9393-0a6777318b44",
"author": "Jakob Lyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3KzmLCu7tyafsiaU3a2bd_FaSWv-jMe_aSi_l5qXEyIQ4FQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff are very friendly and helpful. They're always willing to lend a helping hand. Even today, a staff member rode by, made she we were not having any issues while we were at our unit and even helped us lift a box we were struggling with.",
"date": "2022-01-15T16:23:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jakob, thank you for your review. We're glad our team was very friendly, helpful, and always willing to lend a helping hand. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-10T00:46:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "24fbbcb4-6d41-4b67-8918-2a929edc3940",
"author": "Hugh Luke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1mppYZvQuM4-vhp7EvvDCknGZ5CVqUd4AyjKctKSzwbS0EQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T15:57:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Hugh! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cac5d719-3694-4f12-be34-787f27e0d6f3",
"author": "Jason Neely",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTW6mdfwz3xQEBWROSaLvxaJ6Q0fZo3Qb4CuAV-tyJUimvFRuc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T15:55:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jason. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7268510-c40b-46c2-8c36-ce6c1e2d4d54",
"author": "Erica Pendergrass",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHZyY35x18T0HP9oK7dd8wgvhMXodqihcM9-6mPGKf1sypHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-15T15:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Erica! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85e6a05f-1321-44b4-a735-2bac33668318",
"author": "Collette Ball",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEM4cmkpvcPcypqwOZquUL3x0l7JcJTvTwxXoCZ2Agbakj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and friendly staff! I love the location and the options available for storing your personal belongings.",
"date": "2022-01-03T23:10:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Collette, thank you so much for the amazing review! We are so happy to hear our team was friendly and able to provide you with the customer service you deserve! Our team is here to help answer any questions about your rental. Don't hesitate to reach out at 888-storage if you need anything!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3e6cb51e-ea4a-4eb5-8d8d-411735b50a18",
"author": "Erick Ortega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIQ8b_6wmwItbog40DV9_3omY-toTiCiUn6yInKo7Pu655sxs4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Lukas Rollins was a great help.",
"date": "2021-12-30T03:52:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Erick. Thank you for the review. We're so glad Lukas could meet your storage needs. If there is anything we can do for you, please let us know at 888-storage!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e32668ae-8bd8-4295-a464-2ac308afc0e1",
"author": "Tierrah Frederique",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuXcq5PGeYz7pWrtknLMiewt4BCNCCTpQmuqKQy96JDKUsAars=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and Safe. One of the best storage units!!",
"date": "2021-12-18T22:30:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tierrah, thank you so much for the excellent review! We are glad you found our property secure and clean. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "f4a155b6-50d9-4fd5-9fc8-a08224ebc995",
"author": "Robbie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHK11BPi2I1oWQjRoG5Fq0objclpC4GXki0wXEET4LRc7GsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-14T18:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Robbie! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e95be02b-1155-4371-80ad-0966a813d52c",
"author": "Lenny G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyLHTgH8qMPgD868I_Z7B438y0D3dJX4CIyVtrIU-NLC7DAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was very helpful",
"date": "2021-12-06T20:10:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Lenny. Thank you for the review. We're so glad Laurel could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1692605c-8c3d-4f0e-a670-01a2aaea5957",
"author": "Rakeem Mosley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZyOR4KjhLWJd6foEMtEGBDMr4hXJ_aTUcnW9C-ns0XA3hiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They really help out get a storage unit if u need it",
"date": "2021-11-06T20:15:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Rakeem ! Thanks for the positive review, it means a lot to our team. Please call (803) 818-2398 if you have any questions about your rental.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8ac34137-2c1e-4783-9d73-5b310575175e",
"author": "Demetrius Frierson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLbHpR9GWBDfiSxyAwjKKUlqyiYRjNcNIMVdjdcqMvn-Adig=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service experience! Had a slight communication problem on my end and Laurel was more than patient with me!",
"date": "2021-10-29T21:19:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Demetrius! We're glad Laurel was very patient. Please call us at (803) 818-2398 if you have any questions!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28accef3-d27f-49ca-a5bb-87430c24d4ef",
"author": "JKS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISc7lq-bmqjmNt12C6bDtz-F2yZn4w93pS17iNsx-q9gcVDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was excellent! She found me what I needed and made the changes on the spot. I recommend Extra Space storage off Whiskey Rd to anyone in a hurry. She is very pleasant and easy to talk too!",
"date": "2021-10-26T18:39:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, John. Thank you for the review. We're so glad Laurel could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "493427a9-8669-4293-b35b-12836960e660",
"author": "lynn catanzaro",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsTcgMDMEmeuJqTtkWmmJDLGzcQGiDqzdctuF51te0ni9NoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laurel was awesome! I had lots of questions about storage and price and she showed me several units and answered all my questions. My husband wants me to shop around but I'm going back to Laurels store!",
"date": "2021-10-23T13:28:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Lynn! We work hard to meet the expectations of our customers, and we're happy to hear Laurel hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4dd1f9a8-5388-4956-a541-e89545eb96c5",
"author": "James Dahlstrom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbzVIEdM_AYAyLBAMAES7vTW_HLDI6E5lvTPJcOZ0AIA21Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a client at this location for many years. After the changeover to Extra Space Storage an issue arose with my auto pay bank account and with Laurel's help it was handily resolved. Thank you for proactive management.",
"date": "2021-10-20T21:50:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, James. Thank you for the 5-star review! We're so happy Laurel could help. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9ecfb1e5-743c-40b2-9a87-fdbc068351fe",
"author": "Delores Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo2Ymud2mek8ifUDEi3_8vOYVmrOUFla1cpin9vHRtHL8wGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-14T20:37:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Delores! We are so happy you had a great experience. If you ever need anything feel free to call us at (803) 818-2398.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "45fccaea-a290-4d1e-a7d6-c730785a3d37",
"author": "Jenny Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsIAM-1fYApWQMKJ1qHX2fnH1WTYDefYxwRVvsXuZwBcKW0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love the new staff at Extra Space! Laurel the manager is great and always willing to help! Would definitely recommend for your storage needs!",
"date": "2021-10-13T18:32:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jenny. We're glad Laurel was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ed5be06f-c42f-4da1-b2cc-85c4ba539d53",
"author": "Laurie Gaudreau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhaa3bBeQxDea35wvi5K_Bj_mA_NLwcVNgsc2r91CTGvCATA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very happy with this storage facility. Staff is very professional and helpful. They go above and beyond to accommodate special needs and requests, all have been very kind. Strongly recommend.",
"date": "2021-10-13T14:14:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Laurie! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "708c7b07-3b93-4ed5-9cd0-76a2b65466fe",
"author": "Kelly Crouch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa6h5H9aAsatD_8zWoXZAIMYfLmaUOAbVzxhTSUcjrWwT5dg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Storage has been such a great experience for my moving and storage needs. Laurel has gone above and beyond with all of my needs and I would certainly recommend them to everyone!",
"date": "2021-10-11T21:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kelly. Thank you for the recommendation! We're so happy Laurel could help. Please let us know if you need anything by emailing us at customerservice@extraspace.com!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0b057ff5-4e6e-47c2-bae8-0025c2a4ed55",
"author": "Ashley Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlirmvlof2I_3eX4NfdEhXa1sT3WPYV3FTRfAgvtQmQmUlco2h=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great new management and team! Excellent customer service and always available. Units are clean and should there be an issue, the manager is quick to fix. Highly recommend this storage facility.",
"date": "2021-09-24T18:16:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Ashley! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "89c3f464-e610-44af-98f9-f6ce6749c6e0",
"author": "M Benjamin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZujEHFL3nd287KGBbyTtTsUeREBpfwqz2ue5T5wFe8AbyVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "From the moment you enter the office Laurel greets you with a smile and is willing to do whatever she can to ensure you have a positive interaction. My business just rented a 4th unit from them and she made it very easy. Anytime we have a question or need help Laurel is there. Thank you for making our experience pleasurable.\n-Hayes Industrial Solutions Inc.",
"date": "2021-09-16T15:29:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi M, thanks so much for your review! We are thrilled to hear your experience with Laurel was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (803) 818-2398 or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:39.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fde00ca8-6a3f-48c0-a9c0-6958b8b6fc68",
"author": "Karrah āDee Dee Eatsā Savage",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWi_5QpYxU0sTnCXMkVU3RANeRndmEicrC4iDzy7mujZqSrqX45g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-09-07T21:21:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Karrah! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0c73833e-317b-4c45-a8e4-dada863c2f02",
"author": "Robert Bett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkbTcq880QR8KZ6Rcas1ghN2CeY37LM93T7OzehNBuggtAZg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2021-08-30T00:26:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks for leaving a rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f630e86e-bcb8-4e1e-bc55-d0f581c39551",
"author": "Debbie Fadde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsD_GuoizTbFKmziPIpFbIiUnf9iKZLVObN4FuVQeNS61d=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I have never encountered a more dedicated, caring and concerned professional than Laurel at Extra Space Storage. She added sunshine to what a started as very dreary day\nIf you are interested in storing items at a facility that has very caring employees I highly recommend Extra Space Storage on Whiskey Road in Aiken, SC",
"date": "2021-08-29T00:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Debbie! We really appreciate you taking the time to share your experience with us. Give us a call at 888-storage or stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9c646884-5bb2-439e-a2da-bb65bcc82e46",
"author": "Jerad Jeffries",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn8_MJCIVLCFHWRo4WlG0yHTrRGSrkQ-cytdpNUPAQOLy9VFDI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-25T16:36:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jerad! Please stop by our office or call us at (803) 818-2398 if you have any questions.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2a7545e-e1f1-4ba7-86c9-367bfad08224",
"author": "Shekinah Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVh2JXE284-rQgvCXH8TA3mo2wcXAnqUZUtl0URlNoYpKw5NiAd=s64-c-rp-mo-br100",
"rating": 5,
"text": "I am so glad that I found Extra Space Storage! Tabitha has been nothing but helpful she literally walk in the hot sun to make sure all was well with my unit because the golf cart was down and she didnāt want me to walk ā¦. Talking about dedication. She asked and understood my needs and exceeded my expectation., wonderful Store Manager. Thanks Extra Space Storage for a great experience\n\nThank you so much Tabitha!!",
"date": "2021-07-30T14:15:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shekinah. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tabitha! We're always here to help at 888-storage if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "005ae45e-ce4f-4844-82b3-b44b3b3656e6",
"author": "Kenyatta Holley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkSE6ECo7RiwyD1mJVXMg8TXVXkc1EG8blDDgVJxfZhD4N9geZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Iām moving soon and needed to put some stuff in a storage , I saw the bright green sign on the side of the road decided to stop in and the Store Manager , Tabitha was there she was helping another customer at the time but quickly finished with them and helped me . I wanted to see what area my things would be stored , cause Iām very particular, needless to say I walked out of there with a10x20 clean unit. She was pleasant sweet and willing to help. The service and building is worth it. I recommend this place and this service to everyone .",
"date": "2021-07-29T17:57:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Kenyatta! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Tabitha reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (803) 818-2398 if you need anything.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "60db4f87-d69a-456d-a5e2-10ef8ca4a664",
"author": "Charity Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0SWqJ4nR5B1vaEUAtyHP8djidfnZAbmdlWmwpje65PpLgRC5u=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had some questions and doubts, but Tabitha was very helpful with making sure I understood the process and what I was getting myself into. Wonderful customer service skills!",
"date": "2021-07-29T01:15:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Charity. We're glad Tabitha was able to help! Our team is here to serve you, so give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a0745517-37fc-477c-9aeb-6abf8562a0ec",
"author": "Rasheeda Bryant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVv4t1jLomjkVZRunAFy2DQtIWELyF98eOUHs3kRfslndTBK9ho=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha, really showed her value for the company with her great customer service skills she was always willing to answers any question that I have and ensure me that sheās always there to assist with my needs !",
"date": "2021-07-28T21:58:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Pbf, we are so happy to hear that Tabitha could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "01809fa3-9405-417e-80ef-97a787892b80",
"author": "Fallon Washington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKW9XP3cCDU65HvyTMs3UdZx3hawKTjjt76fXXpOZ5C1vluKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha, helped with everything. Great customer service, hassle-free honey! Highly recommended!",
"date": "2021-07-28T21:49:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Fallon! We're so happy to hear Tabitha was able to make your rental process hassle-free! Give us a call at (803) 818-2398 if you need any future assistance.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df3db3ac-8adc-415c-8168-49f8ff2820e7",
"author": "Kennisha Terry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFSX2_ymTGT7ZZYLpt7wqXC5a_VUA_CXyaVO3vcPw7XwWhSHE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went to get a quote on a unit and I has no clue which was the best option for me. After speaking with Tabitha, I was able to decide on one. She was very welcoming and knowledgeable. She was able to get me in and out as needed. The units were reasonably price for the sizes.",
"date": "2021-07-28T21:42:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kennisha. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tabitha! Let us know if we canāÆdo anything else to help at 888-storage.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8733f8ea-2030-47a8-a4b1-0c1cedb63f6a",
"author": "Marissa Sweat Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMh37NkaLii9iIVghpYK6fcnUP3NK26Rc9vFbpvoiAuKeFFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha was the absolute best. Sheās very professional from talking to her on the phone until actually meeting her in person. She answered all of my questions and concerns being this is my first time ever using a storage unit. She reassured me that if I was going to need a storage this would be the best place. I love her customer service and professionalism.",
"date": "2021-07-28T21:33:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marissa. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tabitha! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b235716-ec18-4323-8da0-83b00b2c74fc",
"author": "Trey Da Truth7",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZWD4K46L54TyE-oD4uW_dM6LsCHeY0zh52AJiHF5sVZHU-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha did a great job helping us",
"date": "2021-07-28T21:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Trey Da. Thank you for the review. We're so glad Tabitha could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6412c914-2902-4cb7-b675-9065610298c3",
"author": "Tiffany Glover",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVr3LkmhdTF1BT0uYLdGwz_ilSBUa9xom1cWVevtXtYOk_De-UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha is highly informative. She asked appropriate probing questions to assist with leasing a unit to fit my needs. She answered the multitude of questions I had with grace and accuracy. If I thought my experience couldn't get any better she proved me wrong by affording me the luxury of an easily accessible unit. Ms. Robinson is the epitome of top tier customer service. I don't know what I would've done without her. All of my future recommendations will be strictly for her service ONLY!!! She's very much a BOMB asset for continuous clientele.",
"date": "2021-07-28T20:43:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tiffany. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tabitha. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "92f21962-3ce4-40bc-a276-a3a70b076076",
"author": "Dorissa Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyCC-9_UIM_vVQrGjE5qYW2O3dkFV1DoBwpNs-Pjikj2DlZzJV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha, really take the time to address any questions or concerns. She has such a positive attitude!!! Would definitely recommend getting a unit from here!!",
"date": "2021-07-28T20:31:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Dorissa. Thank you for the review. We're so glad Tabitha could meet your storage needs. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eb9a28c5-1592-49e9-919a-ad7b2ee98c3e",
"author": "Monica Murray, MBA, PMP",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW40fL_uiVEFGIwl1pn1tX_k_A5Il8sM94_HEEF9oqE0BjeyIG7rA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tabitha is so helpful. She answered all of my questions thoroughly and took care of me from beginning to end. Sometimes I can be a bit difficult, but she is patient enough to deal and get the job done. Now, when my clients move, I tell them to call and ask for Tabitha. Service like hers is far and few between. I'm grateful that people like her still exist in the world!",
"date": "2021-07-28T20:31:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Monica, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure, and friendly storage solution in your neighborhood. We are thrilled to hear that Tabitha was able to meet your storage needs. We are grateful to have you as a customer and are here to help at 888-storage whenever you need us!",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a1d8f35a-3730-4c59-90dc-3d576761166e",
"author": "Michael Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDi8C-OMS00O8boq1XPRJ_3vBcfWIwWp-2Fjiw2BkF7xryWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tabitha, is hands down the best in the business. Great customer service and very helpful.",
"date": "2021-07-28T20:29:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Michael. Thank you for the review. We're so glad Tabitha could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-10T00:46:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}