{
"summary": {
"average": 4.9,
"total": 551,
"distribution": {
"1": 5,
"2": 2,
"3": 3,
"4": 21,
"5": 520
}
},
"reviews": [
{
"id": "aaddda30-ddde-448c-9735-ddf732f3e1b1",
"author": "Jason Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQHhWWhWNcAclgeqkln3oGx6GVJhftkBVmVY6iD0l6U16x0W5D=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-26T16:40:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Jason! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2026-07-01T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5083aecb-7355-4e1a-be74-90aa403ce6a6",
"author": "Rebekka Lasalle (Bekky)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeiIXU-kt-4Om3qZWZqpb7FTsdP7HBHEWreTOWIdkNkAhRMvKZzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you! Thank you! Thank you Mr. Eric Butterfield. I pulled into the Extra Space Storage complex with a flat tire. Stranded with my two daughters, he came out of the office and offered to help me! I am forever grateful š„¹ for the kindness. I will definitely pay it forward. Thank you for everything!!",
"date": "2026-06-25T00:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for sharing this! Mr. Butterfield's kindness reflects our values. So glad he could help you and your daughters, Rebekka.",
"replyDate": "2026-07-01T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eaa23220-1147-458e-b688-d5bfaf21424f",
"author": "Ricardo Lasalle Quiles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWcnHjXN4_ziYufe1TgEzNu_Ur24mgTKKVJ3F1tt_6r6NPZocHG=s64-c-rp-mo-br100",
"rating": 5,
"text": "āāāāā\n\nI want to give a huge thank you to Eric Butterfield, the store manager at Extra Space Storage. My wife was stranded with a flat tire while she was with our two daughters, and Eric didnāt hesitate to step in and help.\n\nHis kindness, professionalism, and willingness to help someone in need made a stressful situation so much easier for my family. He went above and beyond, expecting nothing in return, and that says a lot about the kind of person he is.\n\nPeople like Eric are rare, and businesses are fortunate to have employees like him. If youāre looking for a storage facility where youāre treated with genuine care and respect, I highly recommend Extra Space Storage. Thank you again, Eric, for your compassion and for taking care of my family. Weāll never forget your kindness.",
"date": "2026-06-25T00:24:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ricardo, for sharing your experience! Weāre incredibly proud to hear how Eric stepped in during such a stressful moment and made a real difference for your family. His kindness, professionalism, and willingness to go above and beyond truly reflect the values we strive to uphold every day. Weāll recognize Eric Butterfield for his outstanding care. We appreciate your recommendation and your trust in Extra Space Storage. If thereās ever anything more we can do for you, weāre always here to help!",
"replyDate": "2026-07-01T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6c889820-687a-4e52-94f6-5815307656cd",
"author": "Walter Norwood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEDaeHbcsWIOAsDHz5YY-EFelKmg4X1hXTkS7XUNAqljvjpoAB=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Rented two smaller units after some issues at another site. Eric was great!! Made the whole process seamless. Well managed.",
"date": "2026-06-24T23:08:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Eric made the process seamless, Walter. We'll share your kind words with him and the team!",
"replyDate": "2026-07-01T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0853d45-2c9d-4268-bb63-b2bacdc69114",
"author": "Mike",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFSR0rbc9-iRmIW_JNNMGMg5a40ebWcCejzG8o-oygFOVKH0Av=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store your items, very reasonable prices, and thanks for Eric for guiding me on how to use my storage unit!",
"date": "2026-06-20T18:57:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with us, Mike! We appreciate your feedback.",
"replyDate": "2026-06-24T20:47:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d05d4416-37d6-49fb-bd1d-9e9f335ef641",
"author": "Martha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyaZka3m5USzw8fMrPj50t3CuJT429lcpAHP1u-XkA8t6EkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful customer service!! Canāt recommend them enough! Staff is great. Units are safe and secure.",
"date": "2026-06-10T19:43:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage Martha.",
"replyDate": "2026-06-10T20:47:20.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e6d42b49-4d86-4076-af45-2dc1cab1967f",
"author": "Tommy Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxv5gwZ6REkFR15gMlBOX3zJ9GISJtiRu_zc1Bs6UsxF8Ggg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric helped set us up with a 10x10 storage unit and was very helpful. He asked questions to make sure our items would be applicable for this particular unit, thanks again !",
"date": "2026-06-09T20:26:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Eric helped you find the perfect 10x10 unit and asked the right questions, Tommy!",
"replyDate": "2026-06-10T20:47:20.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6c2d833c-7f1c-4bd7-ae5e-2142662b2194",
"author": "Peter Palanuk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUKqDFyUtMXqawV5zDyqEXiYGr6VSROnlvVFq2B3Oc3W6vDa_M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well maintained and laid out storage complex. I have never rented a storage space before, so Eric was very helpful and friendly in getting me set up!",
"date": "2026-05-18T14:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive feedback about our well-maintained facility and Eric's helpful service, Peter!",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "90f34afb-bf47-4759-856a-4e7ac5e8fffc",
"author": "Tonya Milling",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUFV9WObuRWOl6yWHLzx_5qIOgiDhnQz5VUjfEKA-nKRWQgf8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at Extra Space Storage. We ran into a few unexpected kinks on our end during our move, and Eric was incredibly helpful in working everything out smoothly. He was responsive, flexible, and made a stressful situation much easier. Really appreciated the excellent customer service. Highly recommend!",
"date": "2026-05-13T18:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Tonya, we greatly appreciate your positive feedback about Eric's exceptional service during your move. Delighted we made your experience smooth and stress-free!",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "d070b4bf-458a-4502-b883-49dc7aeb4a46",
"author": "Na'im Batel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5xWWZnUo16WDYRsYCr9DUjs7XUbzozqIFamSs1_clUqiU5kU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and kind!!!! Will continue to use their services",
"date": "2026-05-13T18:04:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words! Your continued trust means everything to us Na'im.",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34dfce78-ea88-4c23-baa7-a4c4e40a9b46",
"author": "Jason Garmon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSs06kSJHhRlQ2QyE5oMOMvfm_VfA6KtGrKVSinIS-H_KbVmod=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great unit. I liked the Bluetooth gate entry. Price (initially) was fare. Thatās why 4 and not 5 stars. Paid $120/mo from the start. Business as usual, then I get an email saying the following week my payments will jump to $235, causing me to rush and move out late at night to avoid that. I followed the app instructions for confirming move out and made sure to do all phases of move out confirmations through the app, in time before next billing cycle. Noticed two days later I was charged $230 for the following month, even though the app shows me as no longer having any units. I will say, to their credit, Eric, I believe, who answered when I called, quickly helped me reverse the charge and was nice about it. I would rent here again, but Iād want to be more clear on what my payment is and for how long before they can up the charges.",
"date": "2026-05-11T17:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jason, we deeply respect your feedback about pricing changes. Eric handled your billing concern well. Contact (804) 823-7440 for clearer payment terms.",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "0f5cd587-4d6f-41b2-8743-29c1850c7c28",
"author": "srw1098",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEmy7KbibBc74VwYOoENqOGqlJRQi8VLxf5wvmR1p48uhcpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was great explaining all the details. Would highly recommend Extra Space Storage for storage needs.",
"date": "2026-05-10T04:17:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us! We're delighted Eric provided excellent service explaining storage details.",
"replyDate": "2026-06-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6573e2f9-8372-4e7d-8280-130a7ddab0f9",
"author": "Aig Gtf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf0F7yThDZr34C8GMcUrj4h_n3bG8fs2wly_2wEyzDH2MdoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mr.Eric was the best help Iāve ever met he showed me everything and explained everything clear to me ! I highly recommend this place for anyone that needs to get space .",
"date": "2026-05-06T19:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Aig, thank you for highlighting Mr. Eric's excellent service! We're thrilled he explained everything clearly and made your experience outstanding.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a7abf0d-e8cd-49f6-bc86-0e77f0a26c63",
"author": "Rob Candelario",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIkFtgnAfJj4SC4qPZoSns-dDlyGVhlXlz5oj9I1ikGE0JHPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service by Eric on the phone was fantastic..! He answered every question I had. He was very polite with no pressure. I would recommend Extra Space Storage to everyone in need of Extra temporary stage..!\n\nThank you again Eric",
"date": "2026-05-05T21:20:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about Eric's fantastic customer service! Thank you for recommending Extra Space Storage, Rob.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6e2bdd2f-324e-4853-a714-e17b2f8beea8",
"author": "M.H Service group",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbSNjAyuZIxNZX3NId3tVW-eoNI5m2o2Or9jHAsDJKo3AEhA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an amazing experience at Extra Space Storage, all thanks to Erik! From the moment I walked in, he was professional, friendly, and extremely helpful. He took the time to explain all the options clearly and made sure I got exactly what I needed without any pressure.\n\nErik went above and beyond to make the whole process smooth and stress-free. The facility is clean, well-organized, and secure, which gave me great peace of mind.\n\nHighly recommend this location, especially if you get the chance to work with Erik. Outstanding customer service!",
"date": "2026-05-05T18:38:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, M. H! Weāre glad to hear Erik provided professional, friendly, and helpful service while making the process smooth and stress-free. Itās great to know you found the facility clean, organized, and secure. We appreciate your recommendation and your support!
",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bad2c04a-e998-4697-a362-6c69d486b19f",
"author": "Oley Olsen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_2wrinHLo8JdBPc2HudsdrO_X9bb9-kPj5FG8B8S5Mo__JA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guy at the front desk who helped me out today was awesome!",
"date": "2026-05-02T15:18:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review Oley! We're thrilled our front desk team provided awesome service. Your feedback means everything to us!",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f41dbc20-0d44-4655-b0e6-01e408e84539",
"author": "Brett Dickerson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWb-p9KGwrpR7w69knGE47xooWX2YsChKxyLseJzupyX6z1ZdP72w=s64-c-rp-mo-br100",
"rating": 5,
"text": "everything they said they were gonna do they did was very happy with their service.",
"date": "2026-04-29T18:35:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Brett! We're thrilled we delivered on our promises and made you happy.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0dec2d44-d96a-46ec-b931-982eee9fe5c9",
"author": "Christopher N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN7g9fzA2FOzn313Ft3HBYn8Ir2h53L67zpLM9cjUhDUcO3A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience here, I was helped in an efficient way that went above and beyond my expectations and the price even with the insurance was less than anything across town. 10/10 recommend",
"date": "2026-04-29T18:10:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience means everything to us Christopher! We're thrilled our efficient service and competitive pricing exceeded your expectations.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "825e10d1-d3d5-4f2d-9179-78956b2efaeb",
"author": "Cory Keeney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7xmTPTuDkhI-8kY_rskZck69DSEaQmx-F604bQdn04p00Ngnf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great conversation with Eric very nice facility.",
"date": "2026-04-24T00:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Cory, thanks for the kind words about Eric and our facility! We're delighted you had a great experience.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fe389d6-d75b-44ba-8813-df3e9791b11b",
"author": "Jeffrey Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZ64yhmTo1UiKa1FL0ALRnfkzagbd3LQXEPQpZOqFrzsngaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric is extremely helpful and courteous\nI highly recommend",
"date": "2026-04-17T21:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words about Eric! Thank you for recommending us, Jeffrey.",
"replyDate": "2026-05-08T20:47:20.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cbd89f18-b11a-4b8d-a392-59506c6e6e8e",
"author": "Kristopher Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtNM7iHLTDuEupPcDkVRU20AzrhuoilL-Na0ToMBWlzQUI1L2e3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding customer service!",
"date": "2026-04-17T21:32:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about our outstanding customer service! Your experience matters greatly to us, Kristopher.",
"replyDate": "2026-05-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de9f753a-ed46-4296-af50-cebca7fadad9",
"author": "Jesus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVavbC1XtK14tH_Biga0SJEbz_OCanqG8JZHjPFCizvta-Fts8Aw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Eric was really great person to work with. The process was easy.",
"date": "2026-04-01T21:57:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Eric at Extra Space Storage. We are grateful for your feedback, Jesus.",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1409f846-9d82-4a57-9b0b-edd1f01963b9",
"author": "Maggie Dinh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV7OS6dUFUsD1eg-Nm_j44vwcz95LZeS9Ay8r5pKPR9qP0lkBW1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and easy to rent! Got to the unit and it was clean and all ready to move in. In fact, itās actually one of the cleanest storage facilities that Iāve ever been to. Eric, the manager, met me at the unit to make sure everything was good to go. He is very friendly and made the whole experience that much more fantastic.",
"date": "2026-03-30T20:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic review, Maggie! We're thrilled Eric made your rental experience smooth and our facility exceeded your cleanliness expectations.",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "144c4fde-f022-4ab5-b1ae-ab4ae6edaae3",
"author": "Anna Cameron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWpUIhxR05V54AxU-viASzKAXN7wEbHjXiiSEuHzqbFVmL21A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, been a customer there for years. Highly recommend!!!",
"date": "2026-03-16T22:06:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your years of loyalty and recommendation! Your feedback about our customer service means everything, Anna. ",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f0895bc-3bf8-4e41-8453-0e1a542d3d7e",
"author": "Richard Rodney",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUa3ZQC16Ta3uYy3iyDtIvf-ItS2HyznfMQfMHuX91KlwqsNMo=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great facility at a convenient location. My goods were safe and protected for a long period. The staff and management were very helpful and friendly. They worked with me when medical issues and surgeries made it necessary to terminate early and I needed to get in after hours with some friends to vacate. A great bunch of folks! I highly recommend this facility!",
"date": "2026-03-16T14:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear about your positive experience! Thank you for recommending our facility and recognizing our helpful staff.",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "b9c327d3-5726-4e91-9f8b-60915fd32b29",
"author": "LazRentals",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXShNB2m3fj0-YJ_w7WriXeRMH7h-dDNmuHyafJ-gfcPLr7E_s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and very helpful",
"date": "2026-03-14T01:07:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything! Thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7b3cf4b-e866-408c-bd7a-e35d2886a853",
"author": "Emily Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQvAyo15zbATCb4Zkqn8V7y7fSBDZvMhiXL-hbdwW7zwG4WVsu=s64-c-rp-mo-br100",
"rating": 5,
"text": "PERFECT, Great customer service. very helpful",
"date": "2026-03-13T14:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your feedback, Emily! Thanks for recognizing our helpful customer service team.",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bc543843-8d07-47d7-aafe-49a7c97efa5e",
"author": "Reuben Maderazo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0y2laYNAx1JBi_4ivQG2EIEwvcM5IRgtLx-h9vqsDzhQuMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-10T21:16:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Reuben! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-04-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c60e0f6-292b-41bb-a698-9b67e36454ad",
"author": "karen wood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVF-5y_QMshLLofCtHkGN7MUz09cmpUnDYIx9wMiMVBfFcpA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was very attentive to what we needed to store our RV and went above and beyond to assist us. Would recommend him to anyone.",
"date": "2026-03-01T01:03:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Karen! We are thrilled to hear that Eric provided excellent service for your RV storage needs.",
"replyDate": "2026-03-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad5d25df-5fdd-41ba-964d-bea68f7e0970",
"author": "Bryan Castillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUx-17mpTc3X0IO0Lvz_nIsgIfGtMxc147fMae7c7hEcRLbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to get to the unit and super friendly staff. Eric is the best!! š",
"date": "2026-02-28T22:02:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you found our location convenient and Eric provided excellent service.",
"replyDate": "2026-03-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cb456854-a6f8-4689-8421-cf177768c118",
"author": "E R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqWRKRVRuovA4aINs15ZWxJvJ4fMdBOeYACBzu_h2MS6aQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've rented a unit for a little over a year & have had a great experience. I especially like being able to drive up to my unit & not having to deal with waiting for elevators or creepy long hallways like some of the other storage facilities..easy in & out saves me time. Always clean & tidy & management is friendly & helpful. 5 stars!",
"date": "2026-02-28T20:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback! Thrilled you enjoy the drive-up access and find our facility clean with friendly management.",
"replyDate": "2026-03-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "f5e31c5c-1721-48e2-a47a-3342486e392b",
"author": "B Herrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCcGdFvrD2VKdBc11sLGQeOiuOvZDAaWq896QDG22s913BLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience to sign up for a storage unit at the Parham Rd location. Mike was extremely helpful and professional in getting the unit set up for us. I highly recommend using Extra Space Storage. Thank you for your assistance!",
"date": "2026-02-27T17:30:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great review! We're glad Mike provided helpful, professional service at our Parham Rd location.",
"replyDate": "2026-03-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "19a6d402-747f-4145-be9d-848895349d54",
"author": "Sherrisse Shinaul",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHyFeZVEq4tcF-8EU6hWnm8GaefVxC9wtyKyTLKy6hRvVmaiCq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely the best experience I have had with storage facility. Eric was so patient with me, the facility was clean well lit and organized.",
"date": "2026-02-16T17:54:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated, Sherisse. We are overjoyed to hear about your excellent experience at Extra Space Storage. Thank you for sharing your thoughts with us.",
"replyDate": "2026-03-08T20:47:24.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "06cf59bc-8f8c-4ab0-80f5-70516f711170",
"author": "Pam Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0HQa3hHNJgz_1ke74-Jk5FQriYZK6HcU_Jc1UXDwcgMd3x5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place",
"date": "2026-02-08T18:44:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for choosing Extra Space Storage! We're excited to hear you had a great experience with us.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3601d995-4d59-45e8-84ff-4aff679fec13",
"author": "Tigre Fortune",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKNGc4tUmWgxLMMUgKFjenD7-pgqUEB_UU_F0jlskFoLTPPxLh=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy experience to get my new storage unit. Simple process. Eric was great!!!",
"date": "2026-02-03T23:22:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your easy experience! Thanks for highlighting Eric's great service and our simple process.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a00100e-8601-443f-bdc3-f8e89322dd72",
"author": "Mashal jan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8QKUdy3fKlCp7B_BmRqKUtL9Pn_HP8fZNf-IN1Cvh6J58fbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and friendly stuff",
"date": "2026-02-02T21:17:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our helpful and friendly staff! We're thrilled you had such a positive experience with us.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "84f612dd-43f6-4009-9681-5965ad094abf",
"author": "Crystal Forrester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUhmz6m1m1nhLvLWnvd5qNZ9vlbc1AdfmpwgO38BwLJxsaRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Only rented a week but so far so good with the customer service. Unit is actually smaller than what I wanted but thatās on me rather than them. I didnāt really get a good feel for it as I did everything online. Should have called to get a better feel for the space.",
"date": "2026-01-31T20:50:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you've had good customer service experience! Next time, feel free to call us for space guidance.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "3b0454d1-dde4-48db-b0a4-828df0d8a3ac",
"author": "A Hinton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbABRd68SHDG9H0xesNjO-jr_C_aeYFpp1pzJ5LU8ccNTYsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had to switch locations at Extra Space due to logistical reasons. Both Daniel at the Mountain Road location and Eric at the Parham location made it a smooth transition. Eric went out of his way to handle an issue yesterday. Thank you guys for the excellence and professionalism.",
"date": "2026-01-31T20:22:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience! Daniel and Eric's professionalism made your transition smooth. We appreciate your recognition of their excellence.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f5fb6c2-359a-4998-91b7-973a37afe16a",
"author": "emma bene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQEccMwfzklnBHKe7UBwnybm6C5v3T41ctetje5TlSrXgaxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was very helpful in signing up for storage unit",
"date": "2026-01-30T20:26:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the feedback! We're delighted Eric provided helpful service during your storage unit signup process.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9237c7f-2ab0-42c7-9076-bac19f815900",
"author": "Chanel Babe-Gina",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjaJ2SszHBZz2lFgYjclmER8-ZMR3aQOdZwuwCnGxo9VLJb8xrWw=s64-c-rp-mo-br100",
"rating": 5,
"text": "My 1st in person interaction and it was A+. On Monday, I talked to one staff member who was helpful and friendly. She gave me clear information for what I needed. The next day, I called the office and she had communicated everything to Eric. I went to the office and everything was handled seamlessly.",
"date": "2026-01-28T13:51:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback about our team's seamless communication and A+ service experience.",
"replyDate": "2026-02-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d378fdf-b319-460a-96c8-9052de59884e",
"author": "Teresa Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-hNri9rebtkDOQncmRlj-5f7vtjC9VUmYdBQ8myaa1Ju1Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and a safe place to storage your property",
"date": "2026-01-17T00:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you found us a great and safe place for storage!",
"replyDate": "2026-02-08T20:47:26.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "d31251cd-7324-4ab2-95a3-6cfdeb92df08",
"author": "John Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsrXW59O9MqBPXBlCzRJc1UvcKiNcL_X4dD5zSNLYs9ASLyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! I shopped around and landed here because of the customer interaction. Thank you",
"date": "2026-01-16T20:36:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear you had a great customer service experience with us! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6abb2546-45a7-4f33-9832-9e9a8ba0ca6a",
"author": "Sydney Welles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV01n9-e_pVgnxS55jwJDDwvXxGOPL1dFHyTJVvD1hbsUKbv-45=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-05T22:34:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Sydney! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2026-01-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54090984-f400-4b80-89b9-5e9a01baa903",
"author": "Adam Marks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpp89RkqYzY_ltgRljAcFihOZ8cndFhOTuCJ4mAZxTyCc2zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian did a great job really helped me and I'm thankful to have had him help me. I wanted to do an update on the help Brian did today Dec 23, 2025 I closed my unit with them everything went well and I was able to get rid of some stuff via the dumpster they have they are willing to take care of you and because of that I will be going back to them if I need to. Thank you again for all your help.",
"date": "2025-12-23T16:02:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback and are glad Brian was able to assist you. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad607136-e94f-4732-a968-b5d22ec06df6",
"author": "Hicham &Nassim Almine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYbzpdS41wEUEVBtoEEmBy5Zm4Cxh4UpX1WfuyLRCnsZBxgmKh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Got my third storage rental today and Eric was very processional on his assistance did arrange to set all my unites to one account also great customer service , and friendly .\nThank you Eric .",
"date": "2025-11-26T21:36:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are truly grateful for Eric's professional service and for choosing us for your third rental! It's wonderful to hear that Eric provided such excellent assistance in helping you arrange all your units under one account - we know how important it is to have everything organized and streamlined for our customers. We're delighted that you experienced great customer service and found Eric to be so friendly and professional throughout the process. Thank you for taking the time to recognize Eric's dedication, and we appreciate your continued trust in us for your storage needs.",
"replyDate": "2025-12-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "543e756f-4dbf-4971-befe-81e3e8511d49",
"author": "Ethan Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxlAmwF_QanxaOt9mS_R7zK7hOsBWuI5J9TU3-oibIhtfE2eg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great access, clean units, no doubt for security. Would absolutely recommend! Eric was excellent in customer service as well.",
"date": "2025-11-25T21:48:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-12-08T20:47:26.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "02d61850-a920-4a9d-aca3-22ca7214de04",
"author": "Destiny Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICQPHFJKDkNJj38uWcNyGIUXdGXOKooRTKorwS8w0zv00lxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have stored my stuff here for over a year and Eric is extremely helpful and kind. Would highly recommend.",
"date": "2025-11-18T22:59:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're thrilled Eric provided exceptional service. Your recommendation means everything.",
"replyDate": "2025-12-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33fb1f7f-08ee-49ac-9f02-6c1ef39bf2ab",
"author": "Zabihullah Zahedi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHQNC1rr4Jz7qUFv1_CkA-V0ioDB3aOAbjdAQgxCta9q1IMhk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-11-17T18:48:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Zabihullah! Your feedback means a lot to our team.",
"replyDate": "2025-12-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb0cc728-3d53-4f4d-be02-61f13233cf5b",
"author": "Catherine McIntosh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIulLWM7ZC2OAFzb7X7djdK2bUegQrA-o1X3y68hoC0F9PYMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer for quite some time now and would talk with Mr. Eric on the phone but met him like a week or two ago.\nWow!!!! What an extraordinary service we received from him. I came with my mom, sister and son to pick up the couch that I had in there and he was so extremely helpful and friendly. I love anyone who gives excellent customer service and if there was a 10 star rating, I would definitely give him 10*.\nThanks Mr. Eric for caring about the people you serve.\nRecommendation: Please give Mr. Eric a raise or bonus. Thanks.\n\nCatherine M.",
"date": "2025-10-30T21:40:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about Mr. Eric's extraordinary service! We are delighted to hear about the exceptional experience you and your family had. It's heartwarming to know that after being a customer for quite some time and speaking with Mr. Eric over the phone, your first in-person meeting exceeded your expectations so significantly. Your description of his helpful and friendly demeanor truly reflects the level of customer service we strive to provide. We are thrilled that you felt his service warranted a 10-star rating, and we deeply appreciate you taking the time to share such positive feedback about his caring approach.",
"replyDate": "2025-11-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48d65e0f-868d-45ed-9533-40862530eef9",
"author": "Raphael Viegas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKssm9-vh6jyiPjWvWBVB5fzdWlgwDjDGQR0HSP6-STqGeruw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent units and top-notch customer service. Highly recommend!",
"date": "2025-10-28T02:10:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your recommendation! Your feedback about our units and customer service means everything to us.",
"replyDate": "2025-11-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6eb57cdd-4931-4c1d-9e84-6a8d998d5791",
"author": "Jeff Lowe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwsG-DDmLrTNoemhycEWpYXC7tkJN8JJl8WxcZuiwjCtj2xITARQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "David was amazing! A+ customer service!",
"date": "2025-10-27T22:31:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback about David's A+ customer service means everything to us! We're thrilled he provided amazing service.",
"replyDate": "2025-11-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2a2b7316-6433-4467-948e-6fa7ab1f8079",
"author": "Andre Terrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsoCRYLBvJLh4n2Nj-NnaXMNhBP7plCThonHNVgshIYMqPAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to open account. It took 10 minutes. Eric property manager met me at my unit and was weakyh of knowledge",
"date": "2025-10-25T14:50:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Andre! Glad account opening was quick and Eric provided knowledgeable service at your unit.",
"replyDate": "2025-11-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7436f4f-5d06-40ff-9d72-3d58f3575a82",
"author": "Tazhani Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIq43YVcf5QhvUqHAC99h4BoroG0BmUKVi8Q9fysww9egU_sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "LIFESAVER! 5 STARS!! Needed a unit last minute, I was acclimated quickly and professionally. Thank you",
"date": "2025-10-19T00:03:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us! We're glad we could help you out last minute.",
"replyDate": "2025-11-08T20:47:26.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6571daac-21d5-4171-af09-896b3620d787",
"author": "Cathi Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZVWZWyj05biPg6nkwm7lmPZ13mXL3UC1W_vwOKGNIk1Ja2tt3Kg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stored my stuff in 2 5x5 units at this location for several months. Felt confident that it was safe and secure. Staff was always kind and helpful.",
"date": "2025-09-13T18:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your trust in our storage units! Happy our staff kept your experience positive and secure.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "a909bdde-10b9-45fd-b43e-61e1a7b64d8d",
"author": "Joel Nolting",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIU5pemCduspL1vtiWDqJphxLYxhCfGUq49TVEqA23NMktQrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric is friendly and access is super convenient",
"date": "2025-09-13T17:25:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about Eric! We're excited to hear you find our access convenient.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f131d777-2902-43dd-b091-41005080f332",
"author": "Clifford Libron",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzAI7M2e5ZenAKd5IINZ_2x6InmBKv9w-Pfdt5Zjhg-vekmxE_=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-13T13:31:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Clifford! We are here for you if you need anything.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f4f97b0-7abb-4860-bbe6-1d97ce6f00ae",
"author": "Mary Kay Marchetti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJri76YmwSYE6haJ91bl66jec1Us-GI9ayxbi1HY61Z62gd_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Conveniently located. Convenient access to unit. The facility manager, Eric, was very responsive to questions and gave us a thorough orientation during our move-in!",
"date": "2025-09-11T11:53:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience! Thanks for highlighting Eric's responsiveness and thorough orientation.",
"replyDate": "2025-10-08T20:47:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "38db4676-e8bf-4829-83f5-372543df0509",
"author": "Lakeisha Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0mW1GmJ4mVFdfqBsf3pzyvQfBHU8jWKmWJDTlA7mk4YxLtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I appreciate this storage facility so much ! Specifically Eric , is the one whoās helped me out since iv been renting for a year ! Heās so kind & helpful! Highly highly recommend!",
"date": "2025-09-05T20:45:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Eric at Extra Space Storage is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-09-08T20:47:26.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bc5aae44-08a6-4a47-9e7e-d73811f4b78b",
"author": "Tyler Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdH-Ce79w4LTMOlPHIRgEYRwZoNXYMIOVgkcbx-QbfM17Iww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome storage spot, great assistance from the front office and would use again!",
"date": "2025-09-05T20:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Tyler! So happy you had a great experience with our storage and front office team!",
"replyDate": "2025-09-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f60a14e4-0608-4f28-ae85-2feec70edc45",
"author": "Greg Cowart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyvOXqWCwexoA1VX8BoyG1HedHcmtr15uhXxC8el5-McuAiqSx=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Eric was super friendly, kind and helpful. I don't like big corporate businesses and he helped us feel like a small local business. Well done. Greg",
"date": "2025-08-26T16:58:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share! So glad Eric made you feel at home. We appreciate you, Greg!",
"replyDate": "2025-09-08T20:47:26.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "15678710-0f76-47d3-a3df-1d72078a2c27",
"author": "RĆa mail",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXsSVnkCaAk0C_OCaKkgrWsvq7tB24BkF0TMns-vZCXYnxbmMSwIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very great experience! My belongings were secure and the workers are great and have great communication. āļø",
"date": "2025-08-22T18:08:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear your belongings were secure and our team provided great communication. Thanks for the stellar review!",
"replyDate": "2025-09-08T20:47:27.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "5e17a4f3-9a69-4de1-ad64-afcbeb22798d",
"author": "Arnie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWt0YMxUeB7EyF8W0imdeRX4G_PYP_so3AsaF8Ot0X0P8lV5na0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very smooth sailing i honestly did not have any problems/issues with setting up my account (the online directions/steps were pretty self-explanatory) with dealing with the storage unit throughout these couple of years, and with the service from Eric whether it be tiny mishaps or issues. Great job thank you!",
"date": "2025-08-20T16:59:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our setup process and Eric's service over the years, Arnie!",
"replyDate": "2025-09-08T20:47:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "babdb086-1208-40db-ae1a-450dbb7c0c31",
"author": "Hannah Livermon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUP_mFZoX0MS9yaezy0GGoelJ0XZ78Wh1gfvNpFyQRxck7_GPxd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-16T19:49:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hannah, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-09-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29f09a0a-99f3-468a-a50f-ee0f2f07da6d",
"author": "Zane Durham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyEaE_XVwpc21RVjnwnbbXwH5w8kAudHaUS2NFBe8qOyhIVH4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ericās assistance was very helpful",
"date": "2025-08-02T18:29:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Eric provided such helpful assistance! Thanks for sharing your positive experience with us.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "942349e1-28c5-4d35-8364-76c1512b6242",
"author": "ro hy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0P07W4KUbsvrjUiMQl_bl1PoPY2LQ1ceNBM2Rk0PnZVV8nQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Environment was clean and well maintained. The staff was always friendly and helpful.",
"date": "2025-08-01T14:00:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear you found our facility clean and well maintained! Thanks for recognizing our friendly staff.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4952455f-7391-4a80-9814-2e79edb65f3f",
"author": "Steve Daurora",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWkc82x4s_VWLWhFnn-t5AZ9a8dJGSzPVjJD0P96Ppqi-JHpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was super helpful to help me know my rental agreement and options",
"date": "2025-07-20T22:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Eric was super helpful with your rental agreement and options!",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8c634c5c-c2e0-482e-bdb6-5946cdc7f6c4",
"author": "Cory Holsomback",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOz02yGt6bCt7lpD9lPt81cetQefE6ySU3mToDBqDlrncRIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "These guys were the best! I would highly recommend getting a storage unit here! Very helpful and very clean place!",
"date": "2025-07-17T20:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you had such a great experience! Thank you for recommending us and for your kind words about our helpful team and clean facility!",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "54aa45eb-2a7f-4162-bed8-6182200cce59",
"author": "Eddison Nzete",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKKug-KERFUNK-PsmpQsuNTg0swDUsabkPm_eJkVwZiURW0nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I brought a 400lb medical equipment for storage,the reservation was seamless,price was one of the best,the manager was accommodating,listened to my dilemma of offloading and storing a 400lb equipment with interest , enthusiasm and even made suggestions.The facility went further to provide discount,trolley and best loading entrance with a ramp,the difficult offloading and storage succeeded ,I felt everything was working for me.I'll recommend this humble location for a great storage experience.",
"date": "2025-07-16T22:25:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your seamless reservation and great storage experience! Thanks for recommending our accommodating team and facility.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "488eb300-68fa-4297-8d92-b85cac8536fb",
"author": "MarkoftheJ44",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzV9-U5ld9-J4KmJAz6-2guyRZ56st6fIFFjetAvsZIqzC900=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was very friendly, come store your things here!",
"date": "2025-07-16T21:48:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Eric provided such friendly service! Thanks for recommending us to others.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1a217e23-7a06-458f-bf99-e40c5e1cd9d6",
"author": "Ivan Tu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzsonl3tFFN9pU0tz-_YwLG6ivKdBLjSWkYpDi3d17XcKT0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very welcoming, Eric was very friendly!",
"date": "2025-07-16T21:44:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Eric was friendly and welcoming! Thanks for choosing Extra Space Storage, Ivan.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6503bf21-a78b-4dae-a179-076fd50d58ca",
"author": "Christopher Harasty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhr6PWt6dwtRZp5DSj9TaeWfYhY7T42mj_c5mCvHspPBlY_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff is very helpful and friendly. They made sure I had everything I needed to store my items.",
"date": "2025-07-16T19:17:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that our staff was helpful and friendly. Thank you for your wonderful feedback.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "31425aa4-583c-47c9-8d6c-2e1bef2e0155",
"author": "Jessie Geotes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQOLl2DMqWtAWBLNO2G9J5NGvex43cHagt5A_aRR9RAn46LCZB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was amazing super helpful and friendly",
"date": "2025-07-09T17:31:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Eric was amazing, super helpful and friendly! Thanks for the great feedback.",
"replyDate": "2025-08-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd8bdef1-9899-4785-a3a4-2f1a1325e7e7",
"author": "Michael Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLs-kZBdNd3GwgsnwaFyqWYITD-_mpXgTN3gzhQQp6-_iZ-_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian at parham right is the best and his communication is great",
"date": "2025-07-03T17:45:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92ec3976-1356-4769-aded-a2bd19b011e1",
"author": "T White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKO0Trl66SRjk42JytAPvX2ciy0Y3w8-uRuSk5UNatZgQjDCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just want to say I received superb customer service and care from Brian. My storage is located at Parham Rd location and I had some questions. Brain handled things very well and made me feel like doing business with you all was well worth the money spent. Thanks again for your quality customer service and makin me feel like a valued customer!",
"date": "2025-06-30T20:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your superb experience with Brian at our Parham Rd location! Thank you for taking the time to share your feedback and for recognizing our quality customer service. We're glad that Brian was able to handle your questions effectively and make you feel valued as a customer. It's our goal to ensure that doing business with us is always worth your investment, and we're thrilled to know we've achieved that in your case. Your satisfaction is important to us, and we appreciate your trust in our services.",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bb68bc0b-ac81-4c93-b530-dc5cf417ef4e",
"author": "Danni āTomā Tom",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZrZwQq3GGqrJWQ96k3UDFhSEsJAO7tD8C2w2ggdyZv6LK9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome experience stellar customer service! Would definitely recommend.",
"date": "2025-06-28T23:56:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your awesome experience and stellar customer service! Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "845b2342-3700-470a-8875-e9fbad4400f2",
"author": "Taylor Henderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtrt_JbefKqjG8LNi-2DyC7HBN_92S_YY6Gq_ewJcxEnF04g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-28T14:35:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Taylor! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bf10f22-f316-4c43-a286-5eb25a398e21",
"author": "William Ferrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL31QyRawGncFmjnQ6qbnFffPiN_cw3baTdzpoWh8io-yPlWg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience. Eric was very professional and made me feel welcome. Definitely will be doing business with this facility in the future.",
"date": "2025-06-27T18:27:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are pleased to hear about your great experience with Eric. Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "90515320-cefa-4702-9b35-e7aa3363aaf8",
"author": "Mike Lester",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiZZV6gtViFNawq5N6mRerxVfbKzJPwvivq2URRL9vEzQRb2GT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great rate and no crazy hidden fees once you get to the checkout screen! Very simple process from beginning to end, will use again in the future!",
"date": "2025-06-27T14:29:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with our great rates and simple process. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "81c9a7f0-f9a9-41b3-8a24-ff335812b6a0",
"author": "Jende Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjn0kr6cRlmy5c30WJnOK1FWJVLJUAQY_NmKRbWyEZ-ulZf3KZAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff and well kept lot.",
"date": "2025-06-18T21:53:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our friendly staff and well-kept facility!",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec413baf-d12c-4922-8349-ee9b76e3531b",
"author": "Christopher Strattman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW1zBm_hLAmbqlxB_1F-QuXvLwL7IyyZgl30_RFkUqhEf3dpekHMQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Not much to rate when it comes to storage units. The only thing I can measure is the service I received from one of the managers. He was kind and helpful.\n\nDon't be like me & drive too fast or you'll miss the entrance!",
"date": "2025-06-13T21:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our manager! Thanks for the helpful entrance tip too.",
"replyDate": "2025-07-08T20:47:27.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e74bdbeb-e9e1-4f7e-ae13-51dd126f0b9f",
"author": "Maurice Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaGxYYhX8VxZC84CXCa90-TUqbY-h7E4QyiQIf-uO32eW5Nw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful guy in the office\nGreat job storage space",
"date": "2025-06-10T14:31:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our helpful office staff and storage space!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4705673-55f7-4dbf-a373-3d7408176d26",
"author": "Zo Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeFuzX5qw4Den5fd3p6OH9YHRnOBNrwo9Lqj37b8QpLfjITTp4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric is awesome!",
"date": "2025-05-05T20:29:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your feedback. We are glad to hear that Eric provided awesome service!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f57ea195-486a-458e-acfa-a4b3210b748e",
"author": "Felecia Jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJTy9nMnTMDMONbfDZ-QwLd5bygiIlCoQKA6R0hY7WHmdSQLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer focused service. Always personable, polite and patient. I would recommend Extra Space Storage Parham Road without hesitation.",
"date": "2025-05-03T21:34:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Felecia! We are thrilled to hear about your positive experience at Extra Space Storage Parham Road.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5f3ca5e1-1e7a-4f3f-908a-e5f244879b8d",
"author": "Sharon Ashworth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWENR6pwxVgru6LNa2wYCYyBWo3yMGAeWCGD3hm02FGAtWIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank YOUUUUUU, Brian F.! You are always kind, helpful and prompt getting back with me. I appreciate your assistance through my process of life changes. You make it so much easier!",
"date": "2025-05-03T15:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to have been able to assist you, Sharon! Thank you for your kind words and we're glad Brian was able to make your experience easier.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "48d79495-a6b6-48fb-8b2d-bb822df6650c",
"author": "jacob chastain",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0t9RqHxThbaHedNJdXaFT_5NYObhT4VO57_hHpzONjDdtAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-02T23:22:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Jacob! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08b3735c-ae96-465d-9c66-ad22d7c624a6",
"author": "Nette C",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBjQa6rq6dVtg8izkm9ZttFWAPUAqzmYXcYqx-9gcy5PPwKRuTDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian per usual was amazing in my move in process. This is my third time renting through him and itās always a pleasure.",
"date": "2025-04-30T19:33:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback and are thrilled to hear about your experience with Brian. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6decd5f5-3d2d-4d98-adad-987cf7469802",
"author": "Terry Milby",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViFo1cn-ArY1NZGKSeqUYtFSml2cMyf4rc7Ex0M1E2yEfY_8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "My space is convenient to gether to I've never hacad any issues and Bryan is always helpful when I have questions or call to pay my bill.",
"date": "2025-04-29T00:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Terry! Bryan and the team are always here to help.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6c4f28bf-c70e-4f41-b577-27b0fa02aad7",
"author": "Jazlyn Ayala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInLhIXkK65e366oJWGB_9xnXQS8UgdLtVKV_FooR01kyDWkw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Exceptional customer service! They helped me find the right fit and went above and beyond by calling other locations to make sure everything was set up before getting there. The space was much bigger than expected at an affordable price! Overall great experience!",
"date": "2025-04-24T22:12:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear about your exceptional customer service experience and the spacious storage unit you found at an affordable price. Thank you for sharing your positive experience!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e31e238a-8f1e-4982-99e5-2fe7ea0b3836",
"author": "Aaliyah London",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVpPMNe5JQ15WbRK-6ASyOHDe0umYYZhOuRPfn_AtG3VSyu7aE7gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love them! Had them for over a year as my storage facility. Great price and the manager was so nice and accommodating especially with my move out. He was very knowledgeable as well. Iād definitely use them again if I ever need a storage unit again. Thank you for being great!",
"date": "2025-04-18T16:56:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience with us! We appreciate your kind words and are glad you had a positive experience with our storage facility.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f791131d-9a72-4ceb-8a84-fece87414050",
"author": "k db",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgjZIlR1Z8FHGKkvlCCXAfKZLcpkPNbjFUiXcfvjKSjGmEMQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience here has been phenomenal. The storage agent, Brian, was responsible, kind and patient. The storage facilities are clean and safe. The location is convenient, near the intersection of Woodman and Parham. I highly recommend the ES facility at this location.",
"date": "2025-04-10T20:54:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback! We're glad to hear about your great experience at our Extra Space Storage location near Woodman and Parham.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "f993008a-7225-472a-8207-2cc42027cd7a",
"author": "Christopher Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7dOrHHcGLwZTFHgdSMA8x1Lr0Lbe03S7bq_qqgrW023WiwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-04T15:41:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Christopher, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "760b4af8-17e9-4fb8-ba51-b026124d76c2",
"author": "Kunique Billups",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaU0Lj9SUxgXgH7wPBywMo3FOrb3zHhUZS9MvKAco_SBkWgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome quick no hassle the guy in the office was very helpful",
"date": "2025-03-27T19:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with Extra Space Storage. We are absolutely thrilled to hear that our office staff was very helpful.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f6140469-d4f1-49e2-8a75-d48115c57980",
"author": "shaun woolridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHomvp8A4yzqvhl66gkz26UlfDx4quJWUJro6c9AA9sSGF4_sZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-27T16:32:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Shaun. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "862ed0c2-027b-4726-acee-69b5b7a5d908",
"author": "Bebo Atef",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNQeHe2CLYYTvHVOV9_X2BmLPOaIeFS3O-LcGEpGwwwW-c0hdk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good communication, helped us through out the process highly recommended them",
"date": "2025-03-24T16:18:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have helped you through the process. Thank you for your review.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1d1731c2-35d9-4a64-a735-39891d3c0888",
"author": "Kyle Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrbp-V3mLTfk4rKnFs1mrY1Om-deT9hIeyGF-ybukiZl4HBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great! Worked with Eric and I'm not use to things being quick, easy, and no hassle.",
"date": "2025-03-23T00:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us! We appreciate your feedback.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aea9eb88-2ce3-49fb-a962-db35b0ff9ea0",
"author": "Dakota Birchfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhuLeO0AB7EgnmBkhDWDN6WJ_COFwVDHr9MA3GrT_oNWpbuL81=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2025-03-17T20:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, Dakota Birchfield!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f777b148-3540-4106-aaa6-1eec070c4b6c",
"author": "Jalal Uddin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGBlzNeUSywu_X1ric_iB3bTGXuu-6nIYu7Gxmvw3qhPuhLlxL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service. Very helpful.",
"date": "2025-03-17T14:51:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is appreciated. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "56dd143a-f7bf-4801-a57c-651002bc7b56",
"author": "Amber Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7fpDnXpB7fJeFyy_PT7nk0OHXqw3jDHGMiwvXtj4FLpnCmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-15T21:43:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Amber! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "053fa3bc-a571-4633-8017-33de56b75061",
"author": "Shelley Dall",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7RcwZz04MCSydhqhnWBJrI12DCIayMtLeYx_7C5OYpKNxqUvI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian, in the office, is a very nice, awesome guy. Getting a storage unit online was easy and I got an email with easy instructions on how to access the unit. They provide (you buy online as part of the unit) a disc lock, but I had my own, so I returned the lock they provided and got the money back from that. I just moved to the area and everything was a very streamlined, easy process.",
"date": "2025-03-06T23:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're glad to hear about your positive experience with Brian and the easy process of getting a storage unit. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:29.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "d1357c02-d1c2-4a4c-94da-785cc89fad99",
"author": "Barry H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKVgfP4sWuAXu4L0fitRlXPjgHZbtDmlvOQfAmApK9DethEb5UZ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great associates and storage facility in addition to reasonable unit pricing. Highly recommend.",
"date": "2025-03-06T20:02:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear about your positive experience with our associates and storage facility. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "60f61a4c-a6e1-4d31-89c4-4ef310a41164",
"author": "Thomas Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEfg6IXB6SaNad51K0tjkVs4dvK1RynVw8d6BZa-nq4Tl9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage is not far from where I live.I've had a storage space there for awhile now.They keep this place very clean, and the people that work there are really nice,and professional. I can honestly say that if you need a place to store somethings this is the place.",
"date": "2025-02-28T00:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback! We're glad that our convenient location, cleanliness, and professional staff have made your storage experience a pleasant one. It's wonderful to know that you feel confident recommending our facility to others who may need storage solutions.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d5feb58e-4dc7-4c7f-9944-d56086a1b041",
"author": "Kevin Greba",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLko10aqRQu-DrRRabiqD03KlerhZ2R4y5jKJbuvmNJ2d9BuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and addressed issues quickly.",
"date": "2025-02-27T22:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Kevin! We're honored to have been able to address your issues quickly.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "74352c19-a5b6-464a-a2d8-2075cb473c49",
"author": "Adrian Bennett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU13kUloNoJCUejnuvFHlEeEqMAUqGzLywaA2DErRydl4Y2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kept my stuff there for a year and half. Great customer service. Good People. Thank you, Eric and Brian!!!",
"date": "2025-02-26T21:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're honored to have provided great customer service for your storage needs.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "067ba8c0-25a9-4ec9-b0c0-1c337f78f65f",
"author": "Mrs Mena",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkPtbHHxIlCwe8-JlEMrJekhh2N1mCQ6zjoSHiuAFSxxacQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-24T20:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mrs! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce85d126-7ce7-4eb3-baeb-b48b924953c8",
"author": "Chakeelia Freeman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3MPm2v1D_o0A4PGMzkOnjU2JSlNBgyJ-xLP_lfItQwLu8pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-22T21:04:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Chakeelia, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9efdfdc3-20c1-4e62-ac96-fcac23f3c731",
"author": "wayne moses",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrbWoBczOPcdhknobQB5qf1_d_AhD3Mv97uCo5GIpZvL8d9Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service!!! Thanks Brian.",
"date": "2025-02-14T18:01:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for recognizing our excellent customer service.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cfed7f1-f555-46c2-b7de-02dc11bacf27",
"author": "Heather Tepper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiqAzmTPJFa56i9q-IbCvC6I9Jl_gCHJgohuDU9FFmuEbd2PgB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian at the Parham Rd Location is a true asset to Extra Space! He handled my concerns quickly and with friendly professionalism! He made me feel comfortable and happy with choosing this facility! Thanks again Brian!",
"date": "2025-02-10T20:48:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Brian at the Parham Rd location!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "1044a619-ba12-457b-8ee6-6e9bfce017e0",
"author": "Nicole Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJ7sEO93-7QH9ONySd-N0IMdnYsmcV5uUZdZ1U7V7NDV55I6Y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bryan is the best. He is always available for questions. I recommend Extra Space Storage for your storage needs. Super helpful! Great locations.",
"date": "2025-02-05T19:12:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Bryan is greatly appreciated. Thank you for recommending Extra Space Storage for your storage needs.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96a2aeaa-bb11-4c07-8473-846206686f34",
"author": "Rekesha Winston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNkGmAUVxr1pGUSRNognkF_0cunwPu2oUrbKhgfSYPJykUKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was excellent great personality helped me out a lot!!!!!",
"date": "2025-02-01T20:33:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear Brian provided excellent service and was able to help you out.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd070aad-49da-46f7-b856-7fd66255e907",
"author": "Amber Doucette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIoox3NQmoPnKYubgGpSRnEwn0L5iMR9k5eF7a3K-vBmmikLA=s64-c-rp-mo-br100",
"rating": 4,
"text": "Obtaining the unit online was super easy. Staff is extremely friendly and helpful. My only issue is the rent going up each year for really no particular reason. Would still highly recommend this storage facility.",
"date": "2025-01-30T23:34:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that obtaining the unit online was easy and that our staff was friendly and helpful. We take all feedback seriously, including your concern about rent increases. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f92cd5fc-179f-4bfc-969b-a6b2f90beaa8",
"author": "Vicki Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0WxO50NE09MJtTN7nKms2jQaoMdmkOqSvilXDVwprCCgZEiJq=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I needed a place to put my clutter when selling my home. Eric was kind to show us the storage units! Very polite, and helpful! The size unit i chose was perfect! The office was always quick to respond to any questions i had. And they spotted a problem with the lock and fixed it immediately, letting me know. I would use Extra Space Storage again if needed!",
"date": "2025-01-28T14:44:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Eric was able to assist you with finding the perfect storage unit. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "6b0d42a4-7627-4ea4-8427-7b111f3c32c0",
"author": "Kate Atwell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDRJHzeE60-ciiHhOwI38_36lAi_eLNWi3oLgazOvvGE04V0I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was able to do everything online and then was called to confirm - super convenient because I could not get there during business hours. Unit is a good price and location is convenient.",
"date": "2025-01-28T00:53:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage. We're glad to hear that our online process and follow-up call were convenient for you, especially since you couldn't visit during business hours. It's great to know that you found our unit pricing competitive and our location suitable for your needs. We appreciate your business and hope you continue to have a positive experience with us.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "093a9d83-fbd6-4df2-8397-328bf3fd6ffb",
"author": "Mikel James Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWIxutPEzOAakMbryyAdg5xHuLtZw7t7bzURhsYcYZnNvIfIJ485A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-24T04:01:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Mikel! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d01d26a1-85f5-4a9a-890c-4855a93e4f95",
"author": "Sunshine Lady",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX25yR-ZpU5eFWmGILp7C2MkhBTyWnMEaw2L5yOSVUlL6WsA_0=s64-c-rp-mo-br100",
"rating": 5,
"text": "The store manager Brian was very polite, thorough and helpful!",
"date": "2025-01-20T22:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with our store manager Brian is greatly appreciated!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a4d8421b-6895-4448-a80f-1a0aa7008e8b",
"author": "Roshon Casey-Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV8ue0kGspfbfHMQmRbHPtdf-7iETrIHVGnbx0JW17d_ZRsBFyz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience at the Parham Road location!",
"date": "2025-01-20T20:49:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b7f38b46-1653-4833-a463-0893c1f0c596",
"author": "Tom Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUbOkcanE9Js-D8vOrBy-t2YBKtkwEPd8QbqOX9gjH4_UvKoryp=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was an easy setup and my Jeep was safe and sound when I got back from deployment.",
"date": "2025-01-17T23:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Tom! We are delighted to hear that your setup was easy. If you have any questions or need assistance, feel free to reach out to us at (804) 823-7440.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "20f55790-b7e0-487d-a105-61ac53835950",
"author": "Garrett Hobbs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVf49mmOlxrPyTsqYEZpnqqS8f7crg6OSbnZkXnDl0loGI4iU2M=s64-c-rp-mo-br100",
"rating": 5,
"text": "Facility is clean and in good shape. Brian is great to work with",
"date": "2025-01-16T18:18:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our facility clean and in good shape. Brian will be pleased to receive your kind words.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3752ed89-770b-4c5f-b4e7-72d7d9f4e03b",
"author": "Tracy Lutton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3NSH1yJXTdrxCyhZVAs4qQfTtJtIXVJDsBiFgJ4fRammYvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-15T19:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Tracy! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9aaeb9e-651f-401a-a727-98b9dfa4479c",
"author": "Mac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVEXdJv0CpyKiYkPyOMv_coCAChlGd2MTcAl_0587bJfmstRtb=s64-c-rp-mo-br100",
"rating": 5,
"text": "I showed up the day after signing my rental agreement and realized I needed a climate controlled unit. Brian was nice enough to refund me and get me set up at a nearby sister property in 20 minutes! Super friendly, helpful, and painless, specially for a first-timer. Highly recommend :)",
"date": "2025-01-15T18:55:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We greatly appreciate your positive feedback and are glad we could assist you efficiently.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d7198a7-412d-41ef-9f98-022b36f0fcc5",
"author": "Stephen Berry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV17urL25JCQF5zdr0ukqFQhBKXeWjdnRNSc7tOvuRWTJI68g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sad to leave . Great service . Thanks Eric",
"date": "2025-01-11T18:01:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided great service. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a653dd34-937e-42a1-b0ac-b6198da35490",
"author": "Johnson Asare",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtCddEk1az9Mx5fRLQFsn609U5OQQjza_CB8EJrLIP5FYnLK8sfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was super helpful and easy to work with; made the process very easy and seamless. Got there, went through the application process, agreement and had a unit ready for me in less than 20 mins",
"date": "2025-01-10T03:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience with Brian at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "bae9d1a1-0a2d-463d-b18e-1272ec2e0e17",
"author": "blackmagicact1",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVD0MHpqm8B4KRWqJPZQzbcKUb-no5UzDZMFQ4aBCr9i84uKGaE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian at the Parham location in Henrico was professional courteous and well spoken. He went above and beyond to make sure he addressed my concerns which allowed me to say a happy renter.",
"date": "2025-01-09T20:21:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're glad to hear Brian provided you with excellent service at our Parham location in Henrico. Thank you for sharing your experience!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23953422-3e29-4e61-bd92-6a94808cd579",
"author": "Shelby Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9t2PNesAXhHw79QuB_fmuT6tDapv1Rgh2NGecKAMZNzIbqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian at Extra Space Storage located on Kings Acre Rd, Ashland, VA is the epitome of professionalism. He is extremely courteous, helpful, understanding, and responsive whenever I call with questions. I recently forgot my passcode to the gate and he helped me remember without jeopardizing my privacy.",
"date": "2025-01-04T16:52:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We are thrilled to hear about your experience with Brian at Extra Space Storage. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "50b0852f-b724-4739-9ae2-dfbeac55f1e8",
"author": "Alvin āJerryā Barton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuXzJLtO_cHFO8UpTqKoPJ-BjlPaePyRWGCnH_T_GjeFpKH9YWxg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I had a question regarding my account today, I called spoke with Bryan and in minutes this situation was handled flawlessly.",
"date": "2025-01-02T21:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear that Bryan was able to handle your account question flawlessly. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3e2d057-a5a4-43a6-ab6d-20da689764bb",
"author": "Jon Ganues",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqmJgqOiuYjQZlWi7SH8WklEG33lUfRxTUb9nx0d90U486u0E8LA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was great and explained everything to me clearly.",
"date": "2024-12-21T17:45:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback, Jon! We're glad Brian was able to assist you effectively.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "114891f2-b4eb-44aa-91e4-201b998f540c",
"author": "Mrs. Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9yYXynhRpIPugTaGFGsf7rYDVLrkx0qHSwKTk5dnQrudykLsa=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-12-19T23:50:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Ashley! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "634cddc0-0dd6-4ea9-a869-d6e45140844e",
"author": "Theresha Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhP60e5AitlACJW_gQuURKsWCdIsBrMXrIwEnuJUikHmYsqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was so helpful today. Thank you for taking the time to help me.",
"date": "2024-12-16T22:01:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback. Thank you for acknowledging Brian's helpfulness.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f834e527-b546-406c-98f8-0c0b3978b940",
"author": "david lam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhT0ypCfmfTHeKTIGFlUeI19_9RgceFbaKlm2vtqBmYEI7B5s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-14T05:16:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, David! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f8215c9-0f3c-4679-9620-428ecd2e3da3",
"author": "Lynn Ball",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNUoOnvNww_m0qoJUstrOT4BEI1zF10KwDPKj5rfRoTcfARB08=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super professional, kind, and easy to work with. Iām happy that my things are stored with Extra Space. Thanks so much for everything!!",
"date": "2024-12-13T15:53:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Extra Space Storage is greatly appreciated! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "db59d33d-6805-49f5-8fd0-83859cda0943",
"author": "Ash Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwyNEwW3M8GCFZahJTqxMV4jkqJXG4CMQPd6-9oYCMzUVFGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-06T21:59:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ash. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "101540b5-b23a-4487-964e-e150f4050e1a",
"author": "Dee Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQROYZWz9G9k_NBLE7jC8b6LlazFuEzgsGI5AuZyewgSpj8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-06T19:27:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Dee! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e2d2ac5-af60-4fa9-b621-6784291870c9",
"author": "Sherie Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmdEYj4gCzAgMJ6L3sctzofro5uMiDq9w4Ww954Sro6o1LGbrlsw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great management, very clean establishment. Very accessible units",
"date": "2024-12-05T23:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad to hear you found our management great, the establishment clean, and the units accessible.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "1e0050f5-055c-4f02-971d-3b28ce2fd4e7",
"author": "Kevin Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQJOq9WGqv14uPiUgMFJDe9uYypiKn5fux-NXBBDET2g-HLxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-23T22:12:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Kevin! We are here for you if you need anything.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1885ce1c-a6f7-4fbf-8444-df69659321fe",
"author": "Marc Mosby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa9jkEnzhxuAaR2Injva1H9e5ZDtgtkymY2LEA2uxtxKvHOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was wonderful! He handled my problem with no issues.",
"date": "2024-11-21T15:23:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Marc! We are glad Brian was wonderful to work with. Call us at (804) 823-7440 if you have any questions or need assistance with your rental. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4460d6ce-d5a5-4367-b5f8-f35db3ecd329",
"author": "Alok Chaudhary",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKD-ALni5pYSmkd0sXqWwb4yO8Y7U6uJMVIw5EKrIna00aK3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric is great to work with. He has been very helpful and thoughtful about my needs and made great suggestions. Highly recommend him and will know more about the storage experience as I store my car and stuff there soon.",
"date": "2024-11-19T22:55:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback about Eric's helpfulness. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99a48e29-62fd-43f2-a878-ff21d56c550e",
"author": "Black Swordsman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkAibx4vGlt4T0B8W8CTj0RcBYtvfpGDNlLLgFEYopKIQfOmkT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-19T17:16:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Black! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "325f282a-5df1-4c84-afc9-453562c0b022",
"author": "L. Whittle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm5K3xEKUSS-DIFT86xLRkUvCwtkvpFzeENPEZQkohgu21GmEG=s64-c-rp-mo-br100",
"rating": 5,
"text": "I came to the location because I needed information on rental spaces, and Brian was great! He helped me in the past at another location it was so nice to see him again.",
"date": "2024-11-09T21:09:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with Brian at our location. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90bcbaa5-f60f-4922-8397-c7382d534c41",
"author": "Aleta Ratliff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9uBZ_sWiPSlPNvsXhDzoXBTSwle8FJeaoOYveBjviefc0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manger was quick to see an error I had made when I filled out the application for a storage unit. He quickly called me to ask about my application as I accidentally had booked a parking spot instead of a storage unit. I so appreciated that he did that and I will gladly recommend Extra Space Storage to anyone looking to rent storage units..",
"date": "2024-11-08T23:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad our manager quickly noticed and corrected the error in your application. We appreciate your recommendation and strive to provide attentive service to all our customers at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "0332b5be-6985-4714-8da4-907954100989",
"author": "Samah Mohamed",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpO8AQ0QNeZkMSrAq3OOk2AS_1ec6fYnWsa1gb1LG0QE11u1GW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brian is great. Really helpful and knowledgeable. I appreciate extra storage space so much!",
"date": "2024-11-08T22:07:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience with Brian is greatly appreciated. Thank you for letting us know.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "66843bb5-e5f8-443c-b050-ef266103d621",
"author": "Julia Stankova",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvj8BQU3pOOJT9u5osxhLkDMadt5aZGgr315VgvcUgrDDoVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and easy. Eric was great!",
"date": "2024-11-08T15:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. It's wonderful to know Eric hit the mark for you. ",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6d56242-eabb-4e33-951c-ef6230324aeb",
"author": "Jackson Zoroya",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9R8Mblaz3Ii10rFMmohkYJSp5JfKuU-lPHWvFWoV435smag=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic! I just leased a unit with Extra Space Storage at the 2701 E Parham location. Remarkably personable and accommodating, not to mention affordable. If you want honest business and confidence with where you store belongings, I highly recommend.",
"date": "2024-11-06T17:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about your fantastic experience at Extra Space Storage. Thank you for sharing your positive feedback!",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "5305bb68-dc30-4a2d-bad1-971bdf3e711e",
"author": "Leetah Stanley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI6yQYRYK7KXweqXkkzaSEJz9sEK8dGXWVfBqQKFlhTdsWweI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! The gentleman who worked at the location where I rented a unit online was terrific about helping me\nget switched to another facility up the road so I could have the climate controlled unit I needed. He made what could have been a major annoyance just a minor blip.",
"date": "2024-11-06T00:03:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are glad our team was as helpful as can be. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fb313bf-9f15-4705-ac24-ba189d94d20c",
"author": "Brandi Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnkxZDZjKkbMA6g4UXkmqwyHeCU6PlWtw8ymbiSkF0eI_9-CQj4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-02T16:18:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Brandi! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-08T20:47:35.000Z",
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"sentiment": "positive"
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"date": "2024-10-29T01:41:46.000Z",
"verifiedTenant": false,
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"reply": "Hi, Carla. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-08T20:47:35.000Z",
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},
{
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"rating": 5,
"text": "Great experience online and in person! Really happy with the service!",
"date": "2024-10-28T16:17:19.000Z",
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"featured": false,
"reply": "We're grateful for your positive feedback! Thank you for sharing your experience with us.",
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"rating": 5,
"text": "Moving 3 times in less than a year was traumatic! Extra Space Storage made the experience easier to deal with. It's half way between where I moved from to where I am, now.\nThe grass is mowed and the area is very clean!",
"date": "2024-10-25T18:57:09.000Z",
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"reply": "We are honored to have made your moving experience easier. Thank you for choosing Extra Space Storage!",
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{
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"date": "2024-10-23T16:39:56.000Z",
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"reply": "Thanks! We're so appreciative of your excellent rating, Ahd! We are here for you if you need anything.",
"replyDate": "2025-07-08T20:47:35.000Z",
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"reply": "Thank you for the excellent rating, Shamicka! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:35.000Z",
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"reply": "Thanks! We're so appreciative of your excellent rating, Kevin! Don't hesitate to reach out to us if you ever need any assistance.",
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"date": "2024-10-09T16:33:13.000Z",
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"reply": "Hi Tierra, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-08T20:47:35.000Z",
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{
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"date": "2024-10-09T14:18:14.000Z",
"verifiedTenant": false,
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"reply": "Our team is so happy you had a great experience, Burton! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:35.000Z",
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{
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"date": "2024-10-05T14:28:51.000Z",
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"reply": "We appreciate you taking the time to leave a rating, Blakely! Your feedback means a lot to our team.",
"replyDate": "2025-07-08T20:47:35.000Z",
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"rating": 5,
"text": "Awesome to work with",
"date": "2024-10-03T16:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Mike Marino! We appreciate your input.",
"replyDate": "2025-07-08T20:47:35.000Z",
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"sentiment": "positive"
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{
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"date": "2024-10-02T20:22:29.000Z",
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"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Natasha! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-08T20:47:35.000Z",
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{
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"rating": 5,
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"date": "2024-10-02T16:57:34.000Z",
"verifiedTenant": false,
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"reply": "Hi Sakina, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:35.000Z",
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},
{
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"rating": 5,
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"date": "2024-09-30T13:40:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Rebeca! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:35.000Z",
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},
{
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"rating": 5,
"text": "",
"date": "2024-09-23T19:16:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lachelle! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:35.000Z",
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},
{
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"author": "Jessica Ruiz",
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"rating": 5,
"text": "",
"date": "2024-09-19T16:13:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jessica. Your rating means so much to us!",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Enrique Moreno",
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"rating": 5,
"text": "",
"date": "2024-09-18T18:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Enrique! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [],
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},
{
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"rating": 5,
"text": "Manager took care of a tricky situation-.Kudos!",
"date": "2024-09-13T15:10:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that the manager took care of a tricky situation. Thank you for sharing your positive experience with us!",
"replyDate": "2025-07-08T20:47:36.000Z",
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],
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},
{
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"rating": 5,
"text": "",
"date": "2024-09-09T21:06:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Thomas! We're happy we could meet your self-storage needs.",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jasmin",
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"rating": 5,
"text": "Joe has been an amazing help. He made this experience smooth and as stress free as possible. Heās a manager that truly cares about the customers in his store.",
"date": "2024-09-09T19:46:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Joe made your experience smooth and stress-free. Thank you for sharing your positive feedback, Jasmin!",
"replyDate": "2025-07-08T20:47:36.000Z",
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],
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},
{
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"author": "Teddy Meta",
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"rating": 5,
"text": "I want to say big thanks to Joe",
"date": "2024-09-09T18:19:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Teddy! We are happy to hear that Joe provided great service.",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [],
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},
{
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"text": "",
"date": "2024-09-09T18:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Johnny! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"rating": 5,
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"date": "2024-09-09T14:00:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amanda, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Crystal Hedrick",
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"date": "2024-09-07T17:41:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Crystal! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2025-07-08T20:47:36.000Z",
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},
{
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"date": "2024-09-07T16:17:26.000Z",
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"reply": "Wow, thank you for the great rating Mary! We are so happy you had a great experience with Extra Space Storage. ",
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},
{
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"date": "2024-09-07T16:16:33.000Z",
"verifiedTenant": false,
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"reply": "Thanks for the fantastic rating, Edward! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2025-07-08T20:47:36.000Z",
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{
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"date": "2024-09-06T19:01:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Marquise! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:36.000Z",
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{
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"rating": 5,
"text": "",
"date": "2024-09-06T18:32:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dl! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-08T20:47:36.000Z",
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},
{
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"author": "Tyler Cushionberry",
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"rating": 5,
"text": "Excellent staff on hand and very helpful",
"date": "2024-08-31T16:03:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We sincerely value your positive comments about our staff.",
"replyDate": "2025-07-08T20:47:36.000Z",
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},
{
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"author": "Sandra Weatherless",
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"rating": 5,
"text": "",
"date": "2024-08-29T20:16:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Sandra! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-08T20:47:36.000Z",
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},
{
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"rating": 5,
"text": "",
"date": "2024-08-28T15:25:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Richard! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:36.000Z",
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},
{
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"rating": 5,
"text": "Eric was awesome! great customer service!",
"date": "2024-08-27T01:23:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Eric provided great customer service!",
"replyDate": "2025-07-08T20:47:36.000Z",
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},
{
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"rating": 5,
"text": "Friendly, very helpful.",
"date": "2024-08-26T21:15:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are glad to hear that you found our staff friendly and helpful. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6812aebe-fbdc-428e-a338-e4dbd46a9f4e",
"author": "Shah_TDM Ali",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXccntyMcdGB-4Pw8OfS-6frsSUcOmjtI84mloAu_IsbNln3ho=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend this storage.",
"date": "2024-08-24T15:16:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shah_tdm. Your rating means so much to us!",
"replyDate": "2023-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "172755da-1368-48a0-9c91-0206a2b0b35d",
"author": "Yazmin White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiyzeWbxQ3TnaCP5503nJl0ZF2utJL6bltEirvgdAlvwz6ymnN=s64-c-rp-mo-br100",
"rating": 5,
"text": "10/10 I have no complaints and Eric has be the best very professional and understanding. I would rent again and again and again!!!!!",
"date": "2024-08-21T21:31:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your fantastic review! We're thrilled to hear that Eric provided excellent service and that you had a positive experience with us. It's great to know that you found Eric to be professional and understanding. ",
"replyDate": "2025-07-08T20:47:36.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "563c963a-caae-43fa-a303-b6b4be5f5772",
"author": "Kevin Smolen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUj72zY0crFrHXmIJN52Ht-V3BNppjLzZv0dLS5fRxKJjZIKbA6Mw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful!",
"date": "2024-08-21T20:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kevin! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (804) 823-7440 if you ever need any help with your rental. ",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b260a431-3a98-4f33-8fd7-ff8cd70c143a",
"author": "Jannie Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqne6j3teM6cajux45XRc_U_4mKyAbq3O-2TwV-H4tqTH3q4s=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service quick responsive and friendly",
"date": "2024-08-17T20:01:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided you with great service. Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ea2cf7a0-6b11-47c7-952c-44090e586555",
"author": "Carmen Snowden",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXIe7WtOamjNVGqqnw2GKWL4RDxWLueLVEQEaYUn1hsMesnkJVn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-17T15:53:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Carmen. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a56c33d8-90e8-45b1-a7bf-7c798bb65429",
"author": "David Robbins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUu8h_aGNas-Zj-QOvArWbfgpMDdfkhm47Z2-t05q-t3EfcAM5v=s64-c-rp-mo-br100",
"rating": 5,
"text": "Solid storage business.",
"date": "2024-08-12T19:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, David. We appreciate your perspective.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70d9103b-f6fd-44af-958a-09b2368acbcb",
"author": "Kisha Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6GKnGZRrH6nXiT37xbGzv3OtrTC0lBV4Fg-Kw2hzUVHxKGXLVXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-11T15:22:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kisha! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03f36823-a1ee-487b-bce9-9ddea9d9aa89",
"author": "Nicole Long",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVlsZCctggCQ97dSxJn5ISbOgjATD42PPucvYsIxmOksRhC_w=s64-c-rp-mo-br100",
"rating": 4,
"text": "Everything was great! Communication was always clear and kind, price was competitive, and the storage unit was clean and easily accessible. I do wish there was another dumpster on-site. Overall, my first storage rental experience set the bar pretty high. Will be back if I have a need in the future.",
"date": "2024-08-09T16:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated. We're glad to hear that communication, pricing, and cleanliness met your expectations. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "0599be49-0c75-49f2-aef7-f6693b03a70d",
"author": "Sean Mackenzie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKg4nLTd9LmxK3DxnD3GjBPgoyAEX3HLaVu_4b8kFyAcwR4iw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I just finished moving my things into my unit, and I am IMPRESSED!!\n\nThe location is very close to home, so itās very convenient. The facility is very clean and quiet, and my unit was spotless!!",
"date": "2024-08-07T16:13:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated! We're delighted to hear that you found our location convenient and that the facility met your expectations in terms of cleanliness and quietness. It's wonderful to know that your unit was spotless upon move-in. Thank you for choosing Extra Space Storage for your storage needs.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "7d8e2497-3d3d-4494-8a05-3c6c4472e9a7",
"author": "Nicole Peyton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEy83Vrs79VT5uqOpaXuj7dlDY4jsZKFIU-OJzhgSw5o6nGNr8QA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is amazing he explained all things needed he also guided me with the options and what better suited my needs . Greatest customer service over the phone warm and engaging and the same in person great person to have leading",
"date": "2024-07-27T18:10:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Nicole! Joe is truly an asset to our team.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31c25099-76d0-4531-b766-1a0fb8b7450f",
"author": "Ian Averette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrHi31hhkpadQslFj_wauPJuvJnd6AeHPKOAthxxwDgjR4Uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-27T16:17:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Ian. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "654a3900-0724-46ee-ac04-44cf28ebf7de",
"author": "Angelia Elkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJFpNiyMJ2a4ud02m5bXBaas1gA156FVDM0Uv1K8r97UtZiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-27T16:17:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Angelia. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2755faba-1694-47b4-af4f-384b39660b2b",
"author": "Charlie Rimkus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVp-bA93ch9aP5FCu1xNsXusBydJ0_3juBK9qFz-x8EMviXM7nM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-26T19:13:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Charlie! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e878b3f-8af9-44e2-8971-908331dc1f15",
"author": "Carolyn Suggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlHysPM__nEl-BDYtsEXdislOi48GvMsCqaDB9laGYH9Ay7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-26T14:06:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Carolyn. Call us at (804) 823-7440 if you have any questions or need assistance with your rental! ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "122aba1e-22a8-4fda-bd5b-fda3c4a8c864",
"author": "Hey Rose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJWZ6z3URORKOb0PySuwEY9IIi6nE78VuMSNPUy-N8QUelppGm4A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shout out to Joseph for helping me with my storage unit of my vehicle! Iām military and needed somewhere to store my vehicle while I go overseas. Very helpful and customer service was great",
"date": "2024-07-25T21:32:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Joseph provided great customer service in helping you store your vehicle while you're overseas. Our team strives to assist military personnel with their storage needs, and we're glad we could accommodate you. Thank you for your service and for sharing your positive experience with us! We appreciate your trust in our facility to keep your vehicle safe during your deployment.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "811a9296-70ee-4ac5-83b2-02e80ab5d7be",
"author": "Tatiana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXI1e1-7yt-fLpwevxQIeimf0U_VWmSPF6Hzts08Fqx0xCsNXeFzg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-07-25T13:52:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tatiana! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b8594c8-d969-4ea8-a3f6-0734814d79d7",
"author": "Brii Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLma-aEfZcRp4x8Dkzufy1ZL5XsN1vK67bQDpxERUAORqiUzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Definitely rent here if you need storage in the the Glen Allen area! The staff is so kind and beyond helpful I didnāt know customer service like this still existed!! 10/10",
"date": "2024-07-18T21:37:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with us. We are thrilled to hear that our staff was able to provide you with excellent customer service. We look forward to serving you again in the future.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "944bb6db-dc13-42c1-95c3-ba16f9df1d97",
"author": "Adam Shaia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUP4e53E1AAE_C9EFBGf1t1F10sKjLxwbi7fMuYZm_edOOPMs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Made it easy and simple",
"date": "2024-07-18T17:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that we made it easy and simple for you. Thank you for the positive feedback!",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3975fd72-920b-4470-859c-a670ae525592",
"author": "National Trumpista",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnv9awuSQ56Uy30I-UtDPwggC0Hi7J-4aConkwHL6FyG2g8Fc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-15T17:42:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, National! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (804) 823-7440 if you ever need any help with your rental. ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "650929e5-9b97-4dc9-ba34-233eabc80779",
"author": "abs1nth1um",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2DpyAQJZedlSm-W1gM2KRX1BpBZhz2OFi2xQ_sVu1hCM8kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-15T17:40:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Abs1nth1um! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "005c2d9a-9e94-48af-a538-7c94e6eab4b4",
"author": "Ford Carmack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUZUsztsH38JUya0RQ6JofIDdL7F8ubkx63ujRxfpE2SwWoCM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-12T17:26:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ford! Don't hesitate to reach out if you need anything! ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0b50bbe-58c7-45df-a4b8-67c7a909712a",
"author": "Yousif Kadily",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzP4oVBU4_Ht4YwBcC0SBRNUPNHKPZemAgpCv4c1HuhXntCwhH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing help from Joe! He was great and made the process easier.",
"date": "2024-07-12T16:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear that Joe was able to make the process easier for you. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "422464ea-0118-4fae-85b4-4890ac6cd8b4",
"author": "ABDUL DELOATCH",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4UxBVXfgIkBH--YGtTz5DFvVKvNh16zcYhaYjXu5HdFv73n7avw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-05T15:10:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Abdul. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "555380d9-1cf0-436a-8c61-01f79acddf5e",
"author": "Jennifer Barnett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzPU_U7dYl752CXZiM1eUP9xLX-c6ONbPmS_DoNDWcosdNivEt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to reserve, clean and secure.",
"date": "2024-07-03T00:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that you found our storage facility easy to reserve, clean, and secure. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "527ce315-ab4c-4da7-a24b-b1f821ce8396",
"author": "Alby Delgado",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVsTwsMdMVM4oeT0an5h2Cj1nIBF3kmnjJWp9hNUXcZycSKJqO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-29T13:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Alby! We are grateful for customers like you. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9ce3e95-fed8-49f2-9a78-caa5a2730688",
"author": "Daniel Eberth",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLawOZ4UY8G_cUGGTbfhg4jK1AXf--cJ6l_U2yjk8d03Kw4Ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast service and great price!!!!",
"date": "2024-06-28T21:27:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "2cafe4e2-cd05-41fc-8d55-b81a0e680c4c",
"author": "Debra Chiczewski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU8jP75pzoogPo5OgRJ8_365EAJVXcmTRejf-GWAR-3YX1NfwuC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, quick sign in and access to my storage unit. Very clean unit and surrounding area. Plenty of parking next to the unit. Very helpful and friendly managers. I would highly recommend Extra Space Storage.",
"date": "2024-06-27T17:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with our storage facility. We appreciate your recommendation and look forward to serving you again in the future.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "44c5753c-30ca-4e71-b23e-6871c525d93d",
"author": "peach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoiARvmw93PYNzGAkwlP584rP9mqBupQCFOVe8OthPCeHXeZiusQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-26T14:59:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Peach, thank you for your positive rating! Please stop by our office or call us at (804) 823-7440 if you have any questions.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8c4fa36-cb1b-4826-a5f6-eb75ba0cf6af",
"author": "Tee Reid",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJZDcFnrH2SK8JkbMQe4HfSy1402cibymq5RdHmngABXoCQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and reasonable prices",
"date": "2024-06-25T13:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a5b93323-5ea6-492a-9e93-b09973be57aa",
"author": "Frederick Lomax Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISCqcxn5yxK7W_gi16tT9y8Rt267SGyu7ZvqwOnNRiaPEwQw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Less than ten minutes to rent a unit and helped with outdoor storage in Ashland, VA.",
"date": "2024-06-22T14:57:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing Extra Space Storage! We're glad we could assist you with your outdoor storage needs in Ashland, VA. If you have any further questions or concerns, feel free to reach out to us at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78713ff5-1a87-42c9-a5fb-746159dc6e64",
"author": "Christopher Kendall",
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"rating": 5,
"text": "Had the opportunity to speak with Joe - amazing guy, helped me with my moving tremendously... highly recommend Extra Space and this facility!",
"date": "2024-06-20T15:05:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're glad Joe was able to assist you with your moving needs. We appreciate your recommendation of Extra Space Storage.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Lavinia Chong",
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"rating": 5,
"text": "Experience has been good. When I moved into the unit I was surprised to see that there was a new lock for me. Everything went smoothly.",
"date": "2024-06-19T20:51:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that your experience at Extra Space Storage has been good. Thank you for your positive feedback!",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "166ba4a0-ab46-45fa-8bc9-4ba499065cb1",
"author": "August Chiczewski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5jKi1-225JLTLBNey-8CyqL2KWSdUzhL-JrIcbYiPDU7-vhft_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-13T18:22:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi August, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b17c0f7-4401-40ed-b620-dbf62af7ae16",
"author": "Sheena Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1yCh4hMzcyXgE2BMXXAojhLbEKQ6Jdr_rX0SJ62w_NqDoeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-12T15:20:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Sheena! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Mary Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS3cB3YF1v8N2HRsr9YAl5h7TClabCEKmfB_-x4BLRU_Jmtg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful. Resolved my concern and answered my questions.",
"date": "2024-06-11T20:42:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mary, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "8db26132-3d49-4659-8277-d65bdaa9ae34",
"author": "L White",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnAsg_9QqjU7n2NSh1XDaVr9gkxzeBExU9PaHLwUEaBnsm5B6xrQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience so far with Extra Space Storage is beyond great so far. It was super easy to book online and do it contactless. I loved that most. However Eric is a great person to to talk to in person and I had the pleasure of meeting him on my move in day. He was kind and even offered to help me puck out a larger storage incase my movers couldn't get all my belongings in there. First time I had a storage unit manager be so diligent. Most importantly the rates are affordable the storages are nice and this was the perfect location for me.",
"date": "2024-06-11T15:40:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience with Extra Space Storage! We're glad to hear that booking online was easy and that Eric provided excellent customer service. Thank you for choosing us for your storage needs.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "d6d0a4b7-0a65-4afd-8e98-7be397bb733d",
"author": "Lynda Quarles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLxVHmk8B0OgX1dBmnKybIOswkRGFjsBycniFyHhZpUsKEUtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-08T21:22:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Lynda! If you need any assistance the future feel free to stop by or call us at (804) 823-7440. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f567ea7c-9dbe-433b-9482-c12bca0d25a7",
"author": "Hugh Jensen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL-Zx7BhIZqIk0SFADHdJNLKPkS6hwMyJupRBIzHB1UZgV2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alexis on the extra space hotline and Eric at the Richmond location were extremely helpful. We found a unit that fit our needs for the best price thanks to their help.",
"date": "2024-06-08T19:00:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Alexis and Eric at our Richmond location. We're glad we could help you find the perfect unit at the best price. If you need anything else, feel free to reach out to us at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "94c7b855-a2b2-46f0-838c-fa7fab77d4aa",
"author": "Daniel Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_TlAK1xG7R5cUN2pfcKOYpvEjUVABywnBO37n4KZD2zyFPGaO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick to respond and let me know everything I needed to access my unit.",
"date": "2024-06-08T18:43:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that you found our team quick to respond and helpful in getting you set up with everything you needed for your storage unit. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "22204de3-86a9-473f-a409-7ebf8fe56376",
"author": "Jeff Fuerte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYrvRJwyq3ux2ehWR12wTFdjbtspwmM5awkNw7iMH8afMXSvYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage facilities with friendly and over the top customer service. Would recommend to anyone looking to store large loads.",
"date": "2024-06-08T14:10:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive feedback, Jeff! We're glad to hear you had a great experience with our storage facilities and customer service. If you ever need anything, don't hesitate to reach out.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0c8aaa73-bc61-4583-ba1e-d343107d1f16",
"author": "Reginald Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLAHGZqQJ9MS0B81XYivs6vVtMCaM8mzHlva1_JJv-hKrIKQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very informative and helpful",
"date": "2024-06-08T13:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you for the positive feedback, Reginald. We're glad to hear that you found our team informative and helpful. If you have any more questions or need assistance, feel free to reach out to us at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eaca3f32-4304-42e0-bb30-acb82297e295",
"author": "Michael Denteh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7DnDCYeK_rGAXTV50AoGg8qt7tBTDj65sWYCRC6IPD37lhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-07T14:42:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Michael, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c3f767c-a66a-468a-894d-3fb7c90c924c",
"author": "Shems Dine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7tHHh2C7vG4c6akWhJS_BU9H2Vu0lA8nhsxsyqSWDoV-On6iT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T21:41:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shems! We work hard to meet the expectations of our customers, and we're happy to hear Allison hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2023-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fbab923-5035-45f0-ac1c-88b9af0be30d",
"author": "Darlene Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX73T34E0oXvOfv2yE6HY1QHgffbU_Jqyi12caJ-Os7UT-THEyM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always in returning my call if not available. Feel safe with my items there.Thank you",
"date": "2024-06-06T19:17:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback and are glad to hear that you feel safe with your items at our facility. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "f510b04a-05e5-4576-89d7-cc486125de2f",
"author": "Vinny1002",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUfHVWMUXSBXSfRKSjMDQBoUIuPf-IdVoJd9brIXAMDOgJqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-06T17:28:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Vinny1002! Call us at (804) 823-7440 if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b98650e-3905-4eac-8e3c-d838194861ac",
"author": "ASHLEY BOS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI31zsiub1-QmGNRIejGH3SrAFGB_9iLcS8w18jEjr1_wrHjQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-06-05T20:03:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ashley. We're so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f321ca5e-3d13-4654-8c58-a5805649c078",
"author": "Shawn Black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfrPongpniPdMf2rtLBsz2X3-5fdUkhunpFFOqvHCENnj0ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-05T15:39:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Shawn! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "27bb497b-80e2-4bc9-a0d2-60132b7f1917",
"author": "kelsey Simms",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqKAFyRV5i2IT8t_r1MSKqfz9xigcRxoh3TudCDeFwqMRbwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-03T20:38:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kelsey! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f8c0bab-7adb-4bc4-8ade-72dacc5ecdf3",
"author": "Tenika Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQzunYlJlZI8b5P5qwdC3OcCuRsDazGdjjpK7fStESy1VAue5B=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-06-01T18:01:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Tenika! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 823-7440 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8c4fcfd-bb14-4af0-8247-544bc5e833aa",
"author": "Dana Alee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQeTW1nZC8JCBHpSuF-iQ8lREBzbPqlhwz2129TRtFXGrc6ckUAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was exceptional with his customer service and understanding. He helped me out a great deal and made everything effortless.",
"date": "2024-05-31T13:22:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided exceptional customer service and made your experience effortless. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "bbfeeec8-0d89-41e8-8c01-f6eccd5ff763",
"author": "Jim Shannon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVshpzOBDhndKcsjVsOlcGbKJ-lXyjekcoPWJPIkAa-KGVWMQXL=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-30T18:59:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jim. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acd01639-2df9-43f9-92f9-c15832cfe041",
"author": "Roddeeka Lockett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNw8frroQYxF7D9fphPhxRmbiwp0J8YcjNiWPqWIxSy9fA-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-29T15:11:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Roddeeka! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddc5f193-19bc-43f0-b97e-3df82a3a0933",
"author": "Paulo Roldan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwu4DqHis4H_H1OE0f0pNkTIvvTDZknCaZ0gFtBUkAlVRXjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and very easy transition from other storage unit.",
"date": "2024-05-28T18:47:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Paulo. We're glad to hear that you had a great experience transitioning to our storage unit. If you ever need anything, feel free to reach out at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a27faf5-dfa2-4c20-b6b4-56776147f8ba",
"author": "Nick Stahl",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHywtpeNZULUuTfQKzlVmSmx7uUE3dpoa5GrsptB6sISeFoA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-25T14:39:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Nick, thank you for your positive rating! Please stop by our office or call us at (804) 823-7440 if you have any questions.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9227e81-25a8-4c2b-a4a1-26b1f130dd56",
"author": "Deimos James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHNFu-zbBrYRs8-HvIyQ8dGSwAjFH0kvK7R5J_m97DUo_p9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-24T21:31:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Elxia! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19c97cb1-e3e0-421b-ab37-46bba456fda9",
"author": "Joshua Barnett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUGrf_eWYgdXpvjSzBwTXN2dFr2OwpMqcbZnuQW7ISizj8Gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful, accommodating, professional staff and clean facilities! Thanks Eric!",
"date": "2024-05-24T14:30:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that you had a positive experience with our staff and facilities. Thank you for your kind words about Eric!",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "d42f5ad7-9ad4-46c1-8bda-44b48275fd03",
"author": "Jon Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQWvn_8R0DsBhincdFZfY6SXz53ouNgnkffqerTgNFhRHeyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-21T19:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your 5-star rating, Jon. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d19b053e-0cdb-43e3-9906-04a0070be261",
"author": "Isaac Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1jijl7Mrb7-peqcLkwfpPy4pz0o3bJpFlmsaAwUPGoqyfPa4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Huge help. Great service",
"date": "2024-05-20T17:09:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have been able to provide you with great service. Thank you for choosing Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f686a822-004b-4db5-86be-0e9a4ccc20cd",
"author": "Kirk Seither",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiX8H-mk8yjWqYJrUu2k0EZg3AEyouWb7Kqcrgqx0WEjdANjno=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-05-20T15:48:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Kirk. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4bec7bc0-28a0-4167-b2ea-219f4091b7dc",
"author": "Lazell Walters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYtaZ-nZUqB1BlGIP84wAGSnCZFVNUJKWiKwgwhXCuJ9vsVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-18T21:24:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Lazell. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6238c3a-0785-4c67-b53a-20fa34027676",
"author": "Andrew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1I2BcDkYA_0uTlVHmuqc5rINJZHM0eWGHLWSVkU7s1zivcXSpHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric helped me pick out a unit quick and easy!",
"date": "2024-05-18T20:40:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Eric was able to assist you quickly and easily! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5fd6b79-9b79-4745-ab07-442d815ee194",
"author": "Jake Godsell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdV9YxlY7DfaelH8ZkO5EcPbuPXumlBol1TIvi_QrFN3BLAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was an immense help in getting a storage unit. At other places itās always a hassle with too many forms, questions, and short time frames. Extra Space Storage is my new straightforward go to",
"date": "2024-05-18T14:20:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're glad to hear that Eric made your experience with us a positive one. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "645e3401-2fa9-488f-96de-630f741cab9e",
"author": "Adai Schandorf",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNNt2N-FrkYXLnSoz4LUaTUsh3XM90mE3wHZN2RzguvZY8Yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-09T18:29:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Adai! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "538feb50-c56d-4aa7-acc8-c364a2cf9a40",
"author": "Sathya Murrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKagU-EsqMuduu6Vqba8g1DfpwvrHwWGV-eIbHn9_xdCDcYfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe is amazing. Very helpful to me and getting my storage up to date.",
"date": "2024-05-09T15:17:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sathya. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dfc0ffd9-09be-4b13-9e91-0634cb1e759c",
"author": "Camille Royal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJojZwuqVUmSYGh020L7NHqN6CNpOpT3pGh5oFo7ymeZb80gw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and easy process. Wonderful customer service!",
"date": "2024-04-29T14:42:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear about your positive experience, Camille! Thank you for choosing Extra Space Storage. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19d7bd64-da39-41eb-b646-90838b04e8b3",
"author": "Jason LaFerrera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAmNwHMFqt6kUp2KIrA5W4RmPIgQcZfGmh9azigEILC1H9DdiU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was great on the phone.",
"date": "2024-04-27T19:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Eric is great too! Thanks for the positive review, Jason. Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e32fd5e0-2cbe-4efb-8526-e1387a640740",
"author": "Greg Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtuEtlkqeiwxEw2d6Qgj43jOZEU4FlYoUwnLosC-AvTO7yUxqAnQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly, professional, helpful, quick response",
"date": "2024-04-20T14:51:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Greg! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05859c09-d622-4baa-944a-36d08e5e1038",
"author": "Ashlyn Price",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYZzA-Pvx8hy29SkQffCNqqNfP9QNcBOxUmlwtGl6WonaSuLccKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-16T15:23:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ashlyn! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "23cc2268-52e8-41f0-baed-c8135138dabf",
"author": "Paige Simulcik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVXSqwLhIiVKk6uK3Kp5duVv4C-Kz8K21F-fbmalHjjyWvT51o=s64-c-rp-mo-br100",
"rating": 4,
"text": "Rented unit for just under a year. They painted and are currently updating the roof on all the units at this location, only docked them a star because the entrance gate was out of service for the entire length of my lease and never fixed which I felt should have been resulted in a lower rate as the lot was not secured as advertised.",
"date": "2024-04-15T19:49:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Paige! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "80086f23-19c0-48d7-bf47-03e4751bd76b",
"author": "Brittany Gerloff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVWddC6XR_MTJiwZgZ1Q0wG-ermiCXfniitWkRp3a13csDnV5o7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-12T18:37:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brittany! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 823-7440 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3f07f1f3-b7e4-41f7-8802-44b5b31879c7",
"author": "Chena Farmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdeZVg1zPf7TzRCefric5XSTSYKOxYPA9pRoUIJX35eSRNzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-06T16:28:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Chena! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10414fb7-f27d-49fa-9bc2-7902551e6bd1",
"author": "Matitza Humberson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsf2kXwRC8hqIF81Wun5QJVErw4x3YVfcW5frtqdwFNK05Bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-28T20:51:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Matitza! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82b3842e-4017-40df-b4bb-2b898b000bc1",
"author": "Kali MADness",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUwoVZoshY1RG1YcvRm_yXXsU9FfTPO-FQBcQVo6eGcs3u5ZkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was excellent. Eric & the team were super helpful & responsive to any questions I had. I had to move within a month and they made the process very easy. Thank you!",
"date": "2024-03-27T16:33:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kali! We're happy Eric was able to provide a smooth rental experience. Please stop by our office or give us a call at 888-storage at any time if you need help or have any questions.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d7b8479b-e5e8-4f5a-a20a-bee36a271c9a",
"author": "Aston Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUmzokC4UUe1VkaZ9lq-TIq5ktsHz5NioeoCYqzAa2QRLl8V9Ii=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-25T20:14:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Aston! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc0f5f3b-042c-4b02-9bb8-90d697a538f6",
"author": "Richard Allbright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaH13jiOQRNka2BUtrkmI5CwzG2bXgMVPAhmijYllk0wCClw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T15:09:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Richard! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "921c7b73-4a20-4afb-afe2-8cb54359a137",
"author": "Trace Pittman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVHyqFoIl94VASRHK082v-qBzGODgpmLy5B427LS6-YNXkES2U=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-14T22:01:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Trace! If you need any assistance the future feel free to stop by or call us at (804) 823-7440. ",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6747b4cc-5531-4dda-9aab-1adfbda72f09",
"author": "Jill Satterwhite",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKeiiF0ppqCSfw3o6jIDqIpZtLvxN4UAzMLpiY4BsAoNucB8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-08T17:37:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jill, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "35b0b3a6-609c-4d38-b914-a0bf38786c1a",
"author": "Donna Duffield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6h4h7eaosTysRL_s1b2c-bi0jmTrVJWBS8ES4CHziR-n28Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-07T18:13:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Donna! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d8c96b6-0ed8-4347-bc21-26cc5a00cea4",
"author": "Kayla Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJh-4I8jmGPj71GGy1Gp7SuMo4ExWrhfFbatCR_wMkX2FPfA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was super helpful!",
"date": "2024-03-07T16:25:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kayla. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "63a145f9-e55f-4f72-af1f-52e86b019d05",
"author": "Ghost Rider",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzwhjtC4EyWvv2jTCVyZIMT5CEJgf3odf4XrQVF1CtihmIkKlK6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-05T17:53:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, E! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b815fb1c-a298-4ba9-b77e-8a65fc8511c3",
"author": "Tamika Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBD2o67l7nsBTz75NSTkaSbnTzV7lQcN84wEvboM2fd5joJ756Gw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved starting process... Can't wait to meet everyone",
"date": "2024-03-04T15:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tamika!Thank you so much for the positive review. We are glad you chose Extra Space for your local storage provider! If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c05b7429-991a-448e-866a-e21ed35630e3",
"author": "Natalie Hunt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF4ZxGsc8mHIC9zojtoQo9E56UDbF3b4w-ujH7ecuOuC-LCk7F=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just opened a storage unit and Eric was very helpful in helping me get set up. He called me to asked questions about what I was looking for and held a unit for me for a couple days. I am very pleased with how Extra Space Storage operates.",
"date": "2024-03-01T20:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Natalie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eric! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7625ef56-4fe0-458a-ab69-7ceeb7a6610a",
"author": "Kelsey Rae Thurston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGWObAF0zewKylxJwMOQGhPDuYFeS_SrB0jWua43KNnQOmfUXx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-01T20:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kelsey! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 823-7440 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:43.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc8d188d-e8ca-4a9b-84d4-1fbe1273230c",
"author": "Timothy Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvKy9SP8tjlFMU-5lsF4AkhEfLQcK9HOl2w5-8nOqr7Nnc0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-01T18:28:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Timothy! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9f58517-ad52-476b-b186-49e4280ca496",
"author": "alan anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHzV8ZkBJvPYv0licELn7qZ_VCQSegRJCSaCmme9Zff9cGiUtizw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "E-Z rental process....great facility!!!!",
"date": "2024-03-01T15:10:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alan! We're happy we were able to provide an easy rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53d43924-82e7-4e3d-8f3e-05ed3483190b",
"author": "Evie Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlkqtaiJCkHH-laJqDTj_rBmz3NyRY7IhQP9YpuaWMKApLZKk=s64-c-rp-mo-br100",
"rating": 5,
"text": "So professional and accommodating. Joe is the best hands down.",
"date": "2024-02-29T21:35:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Evie! We pride ourselves on having a friendly, accommodating staff and are so happy Joe was able to assist you! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c1a4aecc-d04a-406b-a05e-7c5d2c68c60f",
"author": "Clean Pastures LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUXbXVufAnmDq2z044wAdRFHcIIU4hGa65NaPOHbi9ct2YvH2EY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Excited to partner with the Extra Space team!",
"date": "2024-02-29T16:08:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Clean! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "148a2758-f8a1-4395-b82f-56ede6e8c566",
"author": "Brent Cason",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6kcpmFH39LDSVmdsBTtQ2Uja-99LoNt_Wf4PZynayg3n77w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and great access",
"date": "2024-02-29T15:34:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brent. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ec40679a-72f8-4c91-ba06-8caa1053de66",
"author": "Christopher Petros",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpL15xECMN16poC0Stv1F3FtNq0NUq4yGcEjSle0V5Xn2iyqE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The online rental process was quick and easy. Access to the unit is simple, and the facility is very clean. You can tell it is well managed and taken care of. Excellent experience!",
"date": "2024-02-24T20:26:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Christopher, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Donāt hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "7c718e56-7366-49fd-abce-a688f36e1ab7",
"author": "Andrew Pollard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1YOLeaGyA1AEmMSgdRJuXK6tuQfsqn_A4igSuCWk60jyUpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great to work with!",
"date": "2024-02-19T14:42:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Andrew. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d737d8b9-93f6-4c81-91b2-5daacc763cf9",
"author": "Emily Bucciarelli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkQL7yLIlLqnaa2CuQSE1Pu4mZSb5AXdtkRnnEk8XgOgA5MoCw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-18T19:19:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Emily! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5becc54e-1c21-4d38-8788-6de348a59210",
"author": "Elizabeth Yount",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2s_goBby-fgW8RYykFK5VvjjTlN5CnNPXyuBH50WMrFpuUQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-07T20:09:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Elizabeth! We are grateful for customers like you. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d45d2464-33fa-4a2c-b192-151edb19c13a",
"author": "Jimmy Asimacopoulos",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUG0qE-W5e_5lF-BZ8TpkohLKvdqeEyTbd4aRkuhWXvgZCUg24=s64-c-rp-mo-br100",
"rating": 5,
"text": "The most friendly people you will meet and help you every time you contact them. Amazing experience with them.",
"date": "2024-02-02T16:20:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jimmy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4090e5c7-6cbd-4d2c-8a98-650149944eda",
"author": "Anne Jensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWknhLKBGD69c_INUZRrQEWPxsRZzBiB72IdG4KQDqwEv6_lYCz=s64-c-rp-mo-br100",
"rating": 5,
"text": "My initial contact was with Katina. Excellent support and knowledge. Very professional yet friendly. Thinking about contacting for more storage.",
"date": "2024-01-31T03:42:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Anne! We pride ourselves on having a friendly, accommodating staff and are so happy Katina was able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13b51f6f-efb9-4ceb-8fa5-9c6a5bb6bbd4",
"author": "Tyler Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5NnqWzLV-qowDzv0mi79B2f-GhLg1F9ImPeMMTkAj0LwIoA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and straight-forward. Follow-up call was pleasant and helpful. Would definitely recommend.",
"date": "2024-01-29T17:16:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Tyler! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.\r",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9d44a1d2-994d-40b4-a3d8-e1cc0593a951",
"author": "Nancy Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS9JJP1D4U19kRI-HJ6Declc8ymM4uqly08FIgi1kDoJjQveM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe in the office is the best!",
"date": "2024-01-27T18:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Nancy! Stop by our office or give us a call at (804) 823-7440 if you need assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa30eedc-67c1-4a16-9d83-b66564a0704c",
"author": "Miles Tucson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVB1p54Yq05fFD3PpsereSN4SeUAyFNLqULvKjNeaV4ZSIWm6HiPQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-01-22T15:12:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Miles! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (804) 823-7440. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4d67f85-64ab-4658-b34c-29e654ed794d",
"author": "L P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAeqAzng-kRh31mpZVMN3Req2Zp3-Ldio5Y6ca-rQa1vK8eYs=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far so good! Joe was very attentive and informative. Answered questions and made me feel at ease with the process. I look forward to utilizing their services.",
"date": "2024-01-12T22:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, L. We're glad Joe was attentive and informative! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "88f8c630-bef5-4930-8c05-0de7c30d11e6",
"author": "Dreia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrE7JTTkvzSbpxL-J3PKwIsmNvK1kqRXS6SY7pTeY-AUTsQHyK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-12T21:14:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dreia, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e18ad813-8803-443e-a228-4dc78ee77718",
"author": "Philip Dorr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNhIqYwa2mjcHvUvgg-0t7e21xsZVRzfUwhEIu9tCgGvZixpD-=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was an awesome place! Great service! Just what we were looking for!\n\nOne of the only places that had Half height Unit, which was all we needed, and for the price it was fantastic!",
"date": "2024-01-08T18:03:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Philip, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:45.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c4f8b87d-37ed-45a2-b68c-506254331d16",
"author": "Marcia Prince",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV81JAxpDxvt-ee6Y7xzpGK7-6nOcum2uZSKyWX2zRtjtOgvEPU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience was great. Customer Service was awesome!!!Highly appreciated. Thank you again.",
"date": "2023-12-30T20:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marcia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:45.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "13fdaaf9-f04b-4b99-b35b-b9a9209e0931",
"author": "Tricia Snead",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqC031OVShrO4EYrah6c8krdlmeb_wxWeBTV0FKuLCEKZTD5E=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly helpful staff",
"date": "2023-12-26T22:08:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tricia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! If you have any questions, let us know at customerservice@extraspace.com.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "323410d2-3379-48da-b246-4a4260a68487",
"author": "Charles Stokes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLS3FmcpSnuYd8wxl2CAqeY3AOZGf4noudaCsPdsxGHe2GqEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-19T18:21:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Charles! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "21cabd13-c9e9-45a3-af1b-995238c338fe",
"author": "michele jett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBDn4kqQPh987VrZBVnwTqAYXUwLW2KNyTtQhhHeHp0j52eA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-13T17:03:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Michele! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31f2a43c-1493-44d4-91b0-cb424effcf91",
"author": "Linda Bunce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1l3hc-DP1sQeNdpFbcuUNNVh6GY7ukeqLX4uytgpJR6Xt3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely helpful! Walked me thru the entire process in very little time. Both Joe and Eric were very pleasant and professional! We enjoyed having our unit at Extra Space Storage. Great place to rent and great people to work with!!!",
"date": "2023-12-07T19:31:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Linda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joe and Eric! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d4b341e7-1a38-4d97-835c-19e4d4e59552",
"author": "Nicole Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgxHdh2Tb6sXbnJhGY77FgFS2Zkirf7QILjgf9y3BMiSgGzqc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quik and great service!!",
"date": "2023-12-07T15:39:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Nicole. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e711b286-9c66-4f65-b055-51b259727067",
"author": "Alexandra Ungerleider",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXAgf1SttWxjfx27Y3wdvp5uomCb0f6M1sZho1rwCZrtI3OQtKmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-04T16:23:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Alexandra. Your rating means so much to us!",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a07ef7bb-14b7-47c7-8527-e9f77c1647eb",
"author": "Jose Portillo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeJf160JZqbZ7LLpQCKRHZhIInIwPW9MI0aaxCIb3DhF9Br0VX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excelent service\n8 year",
"date": "2023-12-02T17:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jose! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fd7ab27-6148-4312-9fd2-c7e3d68679ae",
"author": "Harold Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1LFtvkqV90oK2eJegFS5HWsejex1tp9OQHCUthvlXGgCWvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Consistently great customer service.",
"date": "2023-12-02T15:36:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Harold. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "785fabf5-eb62-4ea4-ace7-14583f370f70",
"author": "Zhuleeya Haidari",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocItBP5ik-grUfd66xfuM5ZN3K9piY-QPMkQ4G8duFY3lL14oA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-01T22:53:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Zhuleeya. Call us at (804) 823-7440 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd786486-d7a2-4c3f-ae15-27e91f85367e",
"author": "Jawad Muhammadi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNwZdl-To534YLlWfWttarPnSwcr071Rr9NffqJKH8pa3_FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-01T22:52:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jawad! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7498af09-106f-40d9-ba15-b61635b0931c",
"author": "Brian Reinartz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIsSNvpeq1K-NF7GSs3PrrGrwFYIDCi9rPECgSW4LKW5wp_uw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-01T16:01:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Brian! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (804) 823-7440 if you ever need any help with your rental. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a1fc499-121f-43dc-aff7-37b3888e9417",
"author": "VANESSA ARCHIE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnHBTw1csOpjJiMv2lrFLoSvhjpNf8bw9Eut8fU6eT_sK0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-30T21:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Vanessa! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (804) 823-7440 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "84e928fd-10ae-468b-a323-aaf7988f45e4",
"author": "Larry Wagner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKwONgvyxu0pOrT9GKIIQOhkqx3coNFbg3q_PYZsm-IvnekeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The rental process online good for the most part other than the final step. Computer have anger issues like every one else. The following morning the office manager handled the issue and didnāt give up until completion. Amazing service.",
"date": "2023-11-30T17:18:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Larry, we are so happy to hear that our site manager could accommodate you and fix the issue to provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are available at 888-storage whenever you need us.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f2ba1501-db9d-4f87-b422-6a7946de81c2",
"author": "Y P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJs7tvkn3klZ8_ZZ_M33hoSaDyc-vy_LNH2uak7ff2n7WKCw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2023-11-29T20:49:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Y. We're so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec419f3a-18c8-43d1-bdd2-f47b3537ea01",
"author": "Katie Kwarta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1epXVpbQYam55bXG459oAulM3u6HlHpsoKSCM-45-KyBKvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility is great to work with! They are always so friendly and helpful and always willing to work with you. The place is always clean and easy to get to our unit!",
"date": "2023-11-29T20:14:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Katie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. We are available at 888-storage whenever you need us!",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c0b4c765-355e-40a4-b10b-9c52759ce190",
"author": "Miranda Lynn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW8s_-CnMjcnlq0e9-TlTP33gW-YoD1m2qzNRzqGM5DYTJKYSaU=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-11-29T18:57:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate the rating, Miranda. We're happy we could meet your storage needs. ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0dd76e3-0ec0-459c-8033-baab9d17278d",
"author": "Anthony Frisina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7ndVyT9SADizaoMjniVFWQakPflSoSHYKNwR7qj59XFPO5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience with a kinds and understanding manager and employee. They helped me get everything straight and accepted partial payment because I've been low on money.and helped me change my date to better line up with my pay day so I can remain out of delinquency.",
"date": "2023-11-27T15:14:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anthony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cd86abb-0d76-43e1-afe9-28dffd4da500",
"author": "Holly S Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVji7Ncx_Lx-vDs72aTFUg70nG1s1xSAxv6KsaNerZ3G4Ntk_0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-11-17T15:39:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Holly! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a9017cef-33bc-4cd1-9216-1b240ab71e9f",
"author": "Dontae banks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYhA1R72qcYqrcAw4fx47qJH-oEnzX0IHA0BtL_Qhydnvumg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-16T21:55:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Dontae! Please give us a call at (804) 823-7440 if you need further assistance with your storage needs.",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c6569cc-97cd-4d1e-bfba-b304056f5659",
"author": "Jan Powell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXikWhJhOzxmrdP_TITetageN7SlwY3r3tcTXUrl6lD-WN3Zcc7LA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-11-13T21:27:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Jan! If you ever need anything in the future feel free to stop by or call us at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "df663bf5-3e81-4269-8e8b-a47fdc755b65",
"author": "Skye Wagoner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVk36VrnG5cvlAhzNvScMkLmxf_F9ShRsFy6HDoF19SjQhqmmp9qw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe Hart from Extra Space Storage went above and beyond to accommodate my reservation request. He is the guy that will make sure that whatever circumstances you are trying to overcome or if youāre in a tight spot trying to get storage quickly, the job will get done. Donāt look any farther than Extra Space Storage with Joe for any storage needs.",
"date": "2023-11-13T01:11:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Skye, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joe! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c7fa0ac-b681-414d-a8c7-e57145586724",
"author": "John Venaglia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzdY2JKCscmHtFVXzcNvhn0g-3zPN0X1DVSqe_KAiIXRaHHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-07T17:36:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ",
"replyDate": "2023-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c52529a-dd0d-4dc2-943d-6f3624b46fd3",
"author": "Scott Krone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa2ZzwSGXqZBQob4HLagcrHB-xxfNAs8gcOlvQf5LI82m-AbU=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super easy.",
"date": "2023-11-02T19:01:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Scott! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (804) 823-7440. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e500135b-110f-4075-adc3-4ab7f76ac33f",
"author": "Elana Rod",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKZ6acEyYOYtuY7P0_De8CM5PomzKVm14_sfJqqBBtUOc7BqQB=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful!! Kind, knowledgeable, fair priced, was a great experience.",
"date": "2023-10-30T14:33:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Elana. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "98cc9f06-ec4a-4c9e-9bdd-b5ffbf0faec8",
"author": "Ronald Timmons",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbIC3ssb4xrR5PbAPcN0wIf9VX45gzo8VF1qnHOrf-8TJTo07y=s64-c-rp-mo-br100",
"rating": 5,
"text": "Eric was very helpful in closing out my storage account.",
"date": "2023-10-18T18:39:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ronald. We're glad Eric was able to help when closing out your storage account! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2b795fd9-3621-4b77-8d33-ee5fb2f64e07",
"author": "Matt Jernigan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImllC1LidZ7dKCKwUHAhFtD6sY4z3GwH4r8krdqysPkJsQag=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-13T01:26:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Matt! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e0726d5-88a4-4cfa-80e5-49402656a33a",
"author": "Tifney Mercado (Tiff)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWslKrF6pN-k-5Df5RhUqv8XDTbVwZ-KZdhYHslkZnhuc2ovMT8Iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was knowledgeable, friendly and prompt with handling my inquiries. Thank you!",
"date": "2023-10-12T14:29:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Tifney. Thank you for the review. We're so glad Joe could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef550a0b-cd7a-4577-b4fc-b79192620587",
"author": "Dana Aderholdt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlNkuHCTUMxih9f0kPnd5MC5Rz7z8N8ysGctLio2jnGp5SSBl-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice staff, very kind",
"date": "2023-10-12T14:11:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Dana. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9315faa4-8011-4501-a23e-0740d402df10",
"author": "Medhat Imanberli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpxVB6_Z9F1OWLfIXnFWZR9lpuHUmgnuA4Hm3ppENR7yJs9MaG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-03T20:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Medhat. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "974565a5-cfe2-40b6-ba24-6364e9542082",
"author": "Billy Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3Ck_3cyVh5mhegr23b90w2dyHP5FRyA1XlaNxxqN0zrk6xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-10-02T15:59:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Billy! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f3ebb15-0296-4599-86dc-640dab072981",
"author": "Vicki Meehan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtHXBEGQAmwvzmJ0kTOebDb9fkrvCjnlvk6r2QaHxKBtxGwPd-=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was awesome, lovely experience!! Highly recommended",
"date": "2023-10-02T14:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Vicki. Thank you for the 5-star review! We're so happy Joe could help. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility! ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "81149ecc-b792-4beb-9e51-88d8663a3b3a",
"author": "Keisha Fields",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlyhZ2vUxKsctiZgrXCObjcRL2yQnzxD7Ekot71M1ZdUhb6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Bre was great and very helpful! Thanks bre",
"date": "2023-09-30T21:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Keisha. We are thrilled Bre was great and very helpful! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "999832cd-4079-4016-bccc-3bc75f59477c",
"author": "Doug B",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5SzlNuJ9lDOi1dUonFuL_lncc8H5givBMcoJ94misZY9P7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brey was very helpful and after the day I was having with another company, it was nice to know someone cared about good customer service.",
"date": "2023-09-30T20:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Doug. Thank you for the review. We're so glad Brey could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff1d3f17-f002-47e8-b510-39911d885158",
"author": "Scott Gillespie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3Lmtv1EBPOzjlEqt_g0VbIQ5sgGfBvQrZWWmIJuCKM__V_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-29T17:10:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Scott, thank you for your positive rating! Please stop by our office or call us at (804) 823-7440 if you have any questions.",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a048ef9-d08d-4209-935e-56998ec669b3",
"author": "Traci Hewson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZ4UBp_N38hvtcj0PDiZkWT6R5-jBRTdZU-mwLJSAmm_x9FVSm=s64-c-rp-mo-br100",
"rating": 4,
"text": "My experience was good until I tried to set and use the lock provided. I'm glad the lock was free with the storage rental, but you have to use a key, which was hard to manage, especially for someone with arthritis in their hands. But also make up a four number combination to lock and open the unit. Why not have a one or the other, key or combo. Make life a bit easier for us physically challenged persons",
"date": "2023-09-29T15:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Traci, we're sorry to hear you had trouble using our locks. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "9f3f5ec5-63f1-4583-a682-d4830f11395f",
"author": "green bean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3t2U60WVhZZ_jLUJ_-LSa4cxzBdnonWE1Zpzt7p6oPizcig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-28T13:49:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Green! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "860ce54a-d365-4967-a95e-c49b59789306",
"author": "Ty Mezaache",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQvI4dvsz4j2W1IH5cmkhTrO5E9o38nUOYHwhVh04hzWUmQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-27T20:57:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ty. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d11ee113-6572-4572-ac5e-41ee6e1a4b83",
"author": "Danielle Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzbdFhH1KxweRkPC5_RCqy0Gy56Q4ZT_RSY2gjqPXhbwjPo2k=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great experience!Alison was very helpful",
"date": "2023-09-27T20:15:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Danielle. Thank you for the review. We're so glad that Alison provided a great experience for you. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:47.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "61958715-9e39-4c16-8dc0-85dfb32eb516",
"author": "Kristin Arnoldi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUij88CKCuI_d-6QSaadrjLvHUYYqzUm88j3Nl6oq-i-vCw9NmfMg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They made the rental process very easy!",
"date": "2023-09-25T15:57:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kristin, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:47.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "123bad02-153e-4b87-aa0c-f1a4e4e3fa9e",
"author": "Chanel Herrmann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKj43WIG6D86mkqJEIEJ8C2ALToG2C9RwN4VFPAN1LVh2WtcA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-22T17:02:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Chanel! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d29e2fe-a0f4-48d4-aacb-957952b8630c",
"author": "Jason Yeary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDy28oKe1Uag1cU_S2TL4-LL1RXuomPl5P6j2xW3-pSkDihU8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-22T16:00:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Sophia. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8888daeb-e91d-433d-bdf1-beddbb5a8b6c",
"author": "Landsnes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXFXabtfpqXO2JZJA6u7BETXi-7tSxpx_5XvTeyVBFiM4iN_NTn=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very knowledgeable and helpful. Highly recommend!",
"date": "2023-09-20T21:11:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Landsnes, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joe! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f147e211-491d-4caf-b12d-975a96a8fe3c",
"author": "Larry Long",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ8Qbv8Z7BWYFxiUVhzhZCKyD3puUcckgqBo1gIki9wkIiEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-20T15:07:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Larry. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "33b9a176-3360-41a1-b0f8-78fa9641947c",
"author": "Kimberly Burrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDZFpqfOCWbj3u5WNXdaeLB1r-XtE9VMJZHRyUFCaGrWCOOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was incredibly helpful and informative about our rental unit needs!",
"date": "2023-09-16T17:13:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kimberly. We're glad Joe was able to help! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1d39785-0e45-4013-bc6d-77167f8dd174",
"author": "Ramon Paz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXm9dy_ro6FmWq3-g0uDEjGkFlFGe7SyI7uI5P9huzku1kObl_8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-15T18:55:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ramon. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acc26a21-63f3-4815-8522-fb64bc3c4983",
"author": "Andria Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhxwLD2Jb3WYoTOwzNnbWlBTikk2ixGkNwBURKhL9JVYaLFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-15T15:07:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Andria! Please stop by our office or call us at (804) 823-7440 if you have any questions. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fb43220-8bbd-4e89-9519-90f9ddb1afa7",
"author": "Chuck Bragg",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFXdhV3BEvfXlyOgyDgCUIuECcX74D_NuEGLgK76dRWui7zw=s64-c-rp-mo-br100",
"rating": 4,
"text": "I needed an adjustments to best serve my business needs They accommodated me immediately. Thanks to Joe at this location.",
"date": "2023-09-14T15:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Chuck! We pride ourselves on having a friendly, accommodating staff and are so happy Joe was able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5dbe986-aa70-4e96-ad71-7cc767250b2e",
"author": "Peter Anholzer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUK-om4-asblTGdbtRgucizncAA_gf_MHZ7hU7LTQchgvzuknc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-14T15:25:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Peter! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8b5f43de-996e-48b3-ab26-ae047b8de23f",
"author": "Kristin Briggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWd1yjhdcFejiMEzU6aky-NAs7Ho_iv57yWS8l0R1oGJ1rbdSo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best storage unit and customer service ever! Highly recommend.",
"date": "2023-09-08T15:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kristin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation. Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ba0bc4eb-832b-4fa6-b4ed-0b30cba9955a",
"author": "Leon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT0h_vIadmlDrOXDvNkscI5FTMITLsJNjz8apiapaiZt0oJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Young lady was very professional. Ms Brey",
"date": "2023-09-08T01:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Leon! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0109703e-f547-4de4-9fe7-1fb96a67771e",
"author": "TanzieeB",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRM-Av_2m5ZIUxU9t0RdkZAwoGqaH_VgzVYTvqth5iUiirqtz_iw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I rented a 5x10 unit that was not temperature controller. When I arrived, the unit was cleaned with my purchased lock inside. Although I had a small issue with my first rep having the door locked when I got there (extended lunch maybe?) everyone I worked with was great. Will definitely use Extra Space again in the future.",
"date": "2023-09-07T20:12:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Tanzieeb! We want you to know that we are here to assist you with anything else that comes up at 888-storage.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "4d8e88c1-a5ab-48e1-ac58-0676623447b8",
"author": "Juan Carlos Arce",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqgxvGcprtksrEohcw_DRxBZCZrOKxR14XyIabQkSjYehKRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-07T19:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Juan. Your rating means so much to us!",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75e491e6-4f53-4308-958a-bc30fc0b594b",
"author": "albditter alb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqRnxTIUgzcQtPVcP-PBR7lkCP4Ni1sr5itjHSEReCJJG4eg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-09-07T19:09:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Albditter! Stop by our office or give us a call at (804) 823-7440 if you need assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cafa1d53-bfda-41c0-bb1c-d3ba1079738e",
"author": "Anna LCSW",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUOfRd-nWPJsdA0ftLH7uiISzpQAmTch1PsbWgd8GTNVOb9LKc=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-09-02T17:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your rating means so much to us, Anna! Thank you for choosing Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1e659786-9b72-4e10-9da6-7fa3e3917aba",
"author": "laura osberger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDzJVoOH-sf3HNqWeglB1_TtOflYO4p0RnzCxsHVX2Zj9IBg=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was very easy!",
"date": "2023-09-02T13:08:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Laura! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5b54d30-d56e-4028-b431-6d22de124195",
"author": "Michaela Matthews",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPi8UFDRdc7DHyldbwvs3d-k7wlhqTwtpIaPdy6LEHTYUcH7PW=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-01T21:18:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Michaela. Call us at (804) 823-7440 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d5ee3282-da8d-465b-afbf-1a0034d14d8f",
"author": "Merilyn Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX1gYjMGpWZb9eKi4cMkY1y1ACipy_19KkESTyBQZ5rdo9L46Zi=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Changed 3x and every time they was awesome with the move NO SAT BACKS!!!!!",
"date": "2023-08-31T15:51:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Merilyn. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a001cf5-1090-4443-b324-35dfa9ffa411",
"author": "Kyu Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJswxUB2eGqCyQv6cBpHYZnm0uupHNfIvYC2wouSc8DLCr_GXZ5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-25T21:24:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Q, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdf90716-a9e8-40b7-bfea-9d3f5de06906",
"author": "emerson linden",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqr0IhT9BO_m-qtbfzIGyGysniR8p5ukBZY_CXWg4on0igrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-25T18:32:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Emerson! If you need any assistance the future feel free to stop by or call us at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "edb05500-6371-4f70-8eda-7d390c9ebfe3",
"author": "Brandi G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBuRVs4yxVnWKWNrhcJpkVTB9p-0PM-K3JszzjBaRvLy2OIKyI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-25T17:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Brandi! Don't hesitate to reach out to us at (804) 823-7440 if you ever need any assistance. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0d481e0-6f5d-4314-8c3a-84de20cbe52d",
"author": "Amber Perry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjLNIrOOctw1DlJfmOdwHhwadScGXYCHszmF7HoD6k8lCceA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The gentleman at the East Parham Location Joe was so helpful in trying to help me find the right size when I was getting ready to rent it. He made me feel relaxed about the whole thing. His positive attitude, polite attitude and his patience is what's needed in all aspects of customer...",
"date": "2023-08-14T22:02:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Amber. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joe. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "8ed06eba-0c78-4f76-ab77-e5637e9c76f8",
"author": "Marshall Dalton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4TyaKZrEnYDdgppwavavGssBWKZ0N6fF3wQIJ-5dJsc9UKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything went very well and was easy joe was a big help",
"date": "2023-08-10T21:47:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Marshall. We're glad Joe was able to help! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a14d9ee2-c450-4f9d-8d4a-a68017aa6a1c",
"author": "Sharon Daniel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlln1Hct_FG22aWNGLy8CneVyQlgavj6zURbAM0tnW847Ikhkp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brey @2701 E Parham Rd was more than helpful with my 1st experience with Extra Space Storage in getting into my unit. Eventhough I did everything online she assisted me on how to review and get my information from the app. She was even kind enough to print out the lease agreement since I was in the office. She was pleasant and knowledgeable which is needed in most establishments.",
"date": "2023-08-09T14:34:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sharon, Thank you for taking the time to leave your feedback! We pride ourselves on having a pleasant, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brey at our Richmond location. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "4402c0d2-4ebe-4f19-aeb7-42217cb1e522",
"author": "sami D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAn3DDGpRiSect3-_H61U7hnpc5r__DgeSo29Dj2439bR1dg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Brey has a very good personality and she did a great job explaining everything for me!",
"date": "2023-08-07T14:53:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sami. Thank you for the review. We're so glad Brey could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10a1902c-59ff-4861-896a-7916165addf6",
"author": "LTanya BostickBrandon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_kJY8GDEbq3G5ZwGYxos9LxRZqeRD1ijArYL9RSuUc4-bww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T17:33:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Ltanya, thank you so much for the great rating! Stop by our office or give us a call at (804) 823-7440 at any time if you need assistance or have any questions.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe478d55-49a7-4daf-ad82-9ae7418c38de",
"author": "Sherry Minks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVSlwcRdF9vzwNS6rHYw28a2q6ozTDebio-K1ra2Pxtz6rM34x=s64-c-rp-mo-br100",
"rating": 5,
"text": "Have rented here a few times and itās in a great location! Staff are always friendly and helpful. Units are very clean and nice",
"date": "2023-08-04T14:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sherry. We're glad our team has been friendly, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ee9a26b7-2722-4b79-88bf-834bee47076b",
"author": "Rhianna T",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLoF0IfT769d5YNuX--z8zwxeLRajYlQKisu7yGy9W5kXQ_SA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-31T19:09:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Rhianna! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 823-7440.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc649d7c-f459-483f-baa0-7a5ecc34950a",
"author": "Kay Price",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrcWB9-YzOCYiVQ-3cK8WFrpRoTi-5Ornr-L1grV6_mz2z-s4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-07-31T18:49:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kay! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54462705-21ba-4a52-b5e1-da696dbf6712",
"author": "Arlene G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWbX1tf6kEP6URQxOSXhGSvM9k35atbFj_lpcO4wrdxUsZ_Lmk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-29T22:08:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Arlene! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "15e975db-1d46-422e-8f3f-d928a855ef60",
"author": "Daniel Smolen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI1ie5n5SzxytnmZeQretAp2ckUyjGgxRP6_z2GHC_vkk5x3Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thanks for your help!",
"date": "2023-07-28T15:10:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Daniel. We're glad our team was able to help! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cbe3e372-5c71-4677-b255-2c07feb2c3b6",
"author": "Kimm Marrin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv3_i7xrXEW_l0PQsD5DB-S0Vm8qzqE8UUrXY7DmMUTjbvOQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy rental process online, found me a great place and low price. Area was nice and units were clean and nice.",
"date": "2023-07-28T00:02:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kimm! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the units has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "1df852ba-edb9-4027-99dc-61bea259a44c",
"author": "Scott L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTN5Hz5QRkuUJJQfdcUKJIB3naDKaXBbR--luEFjFG9WiXcmc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was excellent! Super helpful",
"date": "2023-07-24T14:27:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Scott! We are glad you had a great experience with Joe. Call us at 888-storage whenever you need us.",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "48deca34-f8a1-44b6-9e62-625988235951",
"author": "Michele āCheleā Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVbRG80wWT2WzYaHS0TwgDvweQYkTvjZw1gThn2CoXJr_eyl91M=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Attentive, courteous, takes time to help get you taken care of even if it was with another company. Helped and resolved my storage issue. It was a pleasure working with Joe",
"date": "2023-07-19T20:55:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michele, Thank you for taking the time to leave your review! We pride ourselves on having a courteous, attentive staff, so we are thrilled to hear that you had such a positive experience renting with Joe. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e7b836b5-9660-4270-8e89-67250d12cadc",
"author": "Brian Eggleston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfqfWqX0BS2JFp91QiXW6FOj0vEFloUKRj2j010OnAhTaWDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-18T04:03:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Brian. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3961e1c4-7607-4177-8001-ebd7e8120bd1",
"author": "Antoinette Ferrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfjfUWQ83jeqcDP0pclsWCn3s8ikY6-JOkpi1DS49zdOczfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-17T14:14:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Antoinette! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "404160eb-5ba2-4216-ac2a-771ad94ee37f",
"author": "IRVIN ONEIL",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdcy5QHJFUyi227NjoKBbgXA10VOSQMl3UhWdVdkaRKB2FuxjRpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-13T14:23:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Irvin. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d30e1b4-5d16-432a-bd45-9be574c49d63",
"author": "Dan Walter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrVGzHUJH0-CMF4fE47g9blFFyihW4UypGf6_hGIqWGW1h8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-09T22:56:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Dan! We are grateful for customers like you. ",
"replyDate": "2024-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a0ac8d2-ead9-4482-af57-e663d821514a",
"author": "Janet Dawson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoLkYSHuHPyzXYMViqSd5jiRw5QcZHh1sUteOrRn0BPK4A5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-06T20:31:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Janet! Stop by our office or give us a call at (804) 823-7440 if you need assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2e485d0c-af21-4446-87a9-626a70a83998",
"author": "Veronica Chapman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFcFHCvIuOrZbUciNG0713WjoNVg080ImOVw5TFwHeLSq94wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-05T18:12:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Veronica. Your rating means so much to us!",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d751ced9-9a12-4950-bac7-079812e04fc6",
"author": "Joseph Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeEa6k7uoBX_DTzPHGFyAK_2BqTxjVnDyfoJzsdJUEb8wpLA=s64-c-rp-mo-br100",
"rating": 5,
"text": "She was very professional.",
"date": "2023-07-01T15:25:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Joseph! We're so happy you had a positive experience with Extra Space Storage. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3f957ffb-3758-4a16-a7ea-95e7f18dbd87",
"author": "O'Taste and See Catering",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYk6STrGgdvTfR8TYKCovNUrnD7Q23scT90bXmlZ1y_SMfCs4=s64-c-rp-mo-br100",
"rating": 5,
"text": "From the time I walked into the office I received exceptional service from Bree she was most accommodating after I realize the unit I originally thought would work and had to get a larger one she pleasantly smiled and made it work for me.",
"date": "2023-06-30T21:53:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Vanessa. We're glad Bree was very accommodating to work with! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b0cce59-8939-4a64-bcf0-14e975739545",
"author": "Brenda Nava",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVq6QXcAqgjTeuI03ZR2BxcvyCHyLG6Nls_XjQHCaX15sEo0Cvc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-29T18:52:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Brenda. Call us at (804) 823-7440 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bccb7b0d-6bd4-40a3-bae2-c36cfdc8ac8d",
"author": "M Atkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJaMzv1lk6bwDQyMsa6Epy2wSIvwjVc16qSkyN2YGF7L1G1FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So easy to sign up here and get my unit set up. The monthly rate is reasonable. The manager is extremely helpful and kind.",
"date": "2023-06-28T14:26:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, M! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "800d78eb-484e-496a-9132-9c291565ad9d",
"author": "Major League Hauling",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWoI6DV3zGmUfjf7sLHZfAuFq2CLVA37upJTw70lhwicA0Jp3U=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-26T13:58:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Major! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fbdb9ab-ce97-4dea-ba92-16d3b95c0d26",
"author": "Matt Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO4GHu-LaV0bMlVbHJzvpdRF4oq_RrL-kZZl4BHPAl6EArsYUe=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was great! Thank you for the help setting me up!",
"date": "2023-06-22T21:21:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Matt. We're glad our manager Joe was able to help! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ccf294d-5039-4cb6-9973-ac428857aa7f",
"author": "Ks Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMKqKM8vClSuRZrCccK7_1KUm6xqb5a1AJIJPHZnWg6bTWSQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-10T21:20:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ks! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfeb0b8c-c39c-4d43-9b4d-acea4b92090b",
"author": "Gail Godfrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXj9UrgWdViI_CLVg5vH6rPQbX7rV1zRFWp-qhSZeDFRfmvKQdiQg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Joe was absolutely terrific! He handled my situation with speed and professionalism! I will definitely be a return customer!",
"date": "2023-06-10T21:18:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gail, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "196e6469-5327-43fc-abcc-27d42fc91f3f",
"author": "Dennis Lees",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXh72HhnVUR9Xi9uvXmYFpS1CRxbqzxyBz4vpkKtQro6x2xKZXIaw=s64-c-rp-mo-br100",
"rating": 4,
"text": "This score is a combination of five stars for the site managers professional handling of an important issue, handling a complicated reshuffle in minutes over the phone, and three stars for the defunct front gate passcode security, a fix the owners of the facility might consider prioritizing.",
"date": "2023-06-10T18:35:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dennis. We're glad our team was professional to work with! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "7d8f100b-1c55-40e8-92ce-c425581f805f",
"author": "James Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIs9KcSua-AG3NnZN1Et53EqMknsH9nxag3rQF7sNovAWm5ZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-10T17:12:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, James! Don't hesitate to reach out to us at (804) 823-7440 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3e0500b3-f1d5-4709-a341-43514a044825",
"author": "Wayne Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs-sFsA5Cv-ihBXyUZ_wrFmxTm8Yd8ddDADoTLOLMPAhJL1g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-09T22:22:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Wayne! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae661870-83ef-4965-8bbb-ef35355ab9c6",
"author": "Sam .Kusin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISw8d3JDxD68uD3DLdDKlUHvuMgqlqGTgTOzGLgLILMpXGwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was super helpful in explaining the options and getting us into a unit!",
"date": "2023-06-07T22:06:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Sam. We're glad Joe was able to help with your rental process! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9e34db40-9049-4d55-8402-ecf558c324d3",
"author": "Sherry Burnett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmtJR0TNnUMhfUqlQMlG_ZFGrrttKbRfkKwNVTms-LjxijTw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff was great super helpful and friendly",
"date": "2023-06-02T15:50:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sherry! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Donāt hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9fb71971-d1e6-49ba-a805-5d6cbc5eaf87",
"author": "Ian Kitchens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFBaUhab-x9c_5pLu6vrpTSrcwpjC7qaXfrVfb2j-47lE4FZM6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-01T21:49:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ian! If you ever need anything in the future feel free to stop by or call us at (804) 823-7440.",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e69798e4-12cb-4600-8067-e7c82a2e8330",
"author": "Indigo Pursue (Indigo3rdeyeProductions)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVai5GBqSsczzvnaokTqwpxirGoYfeSQ-ndGchjQEj9SU4HKltN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstandingly amazing super friendly and very polite!!š",
"date": "2023-06-01T19:41:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Indigo. We're glad our team has been super friendly and polite! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03f32f35-d796-4807-ae7e-f8b1d28e5f90",
"author": "margaret Trail",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXnlbvKUgj9b7bjWAkftuiPAlOMCoYDw5ry6C9m03mVztkD_4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-31T22:33:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Margaret, thank you so much for the great rating! Stop by our office or give us a call at (804) 823-7440 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af09e930-db7f-4741-a02a-6405bf8d94b6",
"author": "Victoria Roy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2dBmOtGu9x1JRtsWB8xr-YK7TmlF1sI9mtlwyOF9CuByY_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-31T21:28:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Victoria! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 823-7440.",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "83ed0c05-9378-491a-b0cd-0af3275b9224",
"author": "William H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6ZBDwfg1wqOdOeCssPJoSLnnWmImQJ1pf7Gw3PNAmH9XenQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Jose was super helpful.",
"date": "2023-05-30T16:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Bill, thank you for your review. We're glad Jose was able to help! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e8acef8-c49d-4da1-82bd-98ef7fa7252c",
"author": "Dheivanai",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzhcg9RS4zxTkBc-LRXh55sKxPADcCaXVydnI8oFGIPDXBIaM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-26T16:36:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dheiva! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8a335070-95eb-4c1a-b019-f35d808c2b9b",
"author": "Reem Al-Safi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXG8_UAnHxh6UaiTV6_hI2kiKigM6r8Pib2Hb2re8wYAx8WclBUGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-26T16:09:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Reem! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4277109a-f69c-4439-8de0-2b4c2588ed2d",
"author": "Janerro Taylor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9CNBWzV5vxjO3NQA5CmNn9gjUtmX2P6f1detkU0NlY35sjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-25T20:33:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Janerro. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "357309b4-58a0-4f93-a760-5efb3b113a38",
"author": "A.M.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJk4i5uWcGfxw9-v_pNOWwdAaklUvZviQBNCCNTWBGATbWNuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-24T14:04:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alexis! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eab2abd1-05a8-409e-9b22-ba6cf4448ffd",
"author": "Kayla Fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLySkp4F_YX4lWVhjZ9oKYGmdcsGbChtpZC1fzEczm09vy3sQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Joe was very helpful in switching units and answering questions. I would definitely recommend Extra Storage for your moving and storing needs.",
"date": "2023-05-11T14:41:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kayla, thank you for recommending us. We're glad Joe was very helpful in switching units and answering questions. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "54adbd14-1adb-4543-92ca-3457710c12c2",
"author": "Kendra",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINt8wT7nPGurPYiXvKBv9mN0yUg7SwAbXPDtwne7EyxYOjxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always excellent customer service!",
"date": "2023-05-10T19:17:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kendra!Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f5677cf-15dc-4acf-a215-897d144f8baf",
"author": "Nathan Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEB0dL0WDqHNfcocNefewI4UYy5_0L5jiozuaysJ55s8fzVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-09T21:34:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Nathan! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95477f97-c9b3-4d7d-95d8-bfb1b56c8b56",
"author": "Eric Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXImrS0PMqFCEHUiGPd6_8zrKNW_HT7tjq0Y0Hdu4BsJo-NTjkHCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-05-08T18:37:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Eric! We are here for you if you need anything.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2e5e556-8c4c-4c38-8945-79a68e7627df",
"author": "Andrea Goodman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGhS1ww0rqiyXoXPYWNQZOK3ZWMW1D1AAwVOP-w42oGQ8YuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-03T14:38:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Andrea. Call us at (804) 823-7440 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "311e6f58-1ccb-47fd-a330-61257d5563cb",
"author": "Richard Kelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5mIYnkCuYHq7aYJMnNGqtH6OeZ5kp9bdR8IiAvzfhnXtYrJfx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-03T14:38:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Richard! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc1b0eb4-d61e-4046-8b36-8f2ac1ba4fd9",
"author": "Jennifer Pugliese",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN2xHsCxMgZNBO6ckIEqGwawNPYZclMuu1Pf_nIB57lCW_Rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Simple and easy. Actually got a live person on the phone immediately. Suggested the size for me and followed up with lease to sign.",
"date": "2023-04-28T21:28:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jennifer! We're happy we were able to provide a smooth rental experience. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "750a71d9-e263-472a-af50-35d4be1b13bb",
"author": "Alex L",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLafpTWZWZzK4bJkx_1hhl1Ibbed9to5oAy1kCHeFBZUPoOnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-28T20:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Alexandria! If you need any assistance the future feel free to stop by or call us at (804) 823-7440.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e5c5ace-44db-4c9f-bb17-e206c3d6f08f",
"author": "Emoni Coleman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLijnQmqxpqJfueS-pLx82BVCZnYDU1VwVLWZloxooTYJC5Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-28T19:53:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Emoni! Your feedback means a lot to our team.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f91fe215-abb0-4bd0-ba3b-6fca2bd02a51",
"author": "Awmmboy Official",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_m1txuQg7pYBlbhbSh2hKmWJtmlm-g8O7RUdtgmtJArDm75s=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-24T18:07:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Awmmboy! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d465a68c-6916-42b0-8af3-4eaeb3e46660",
"author": "jay harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwltolCXjJGwlyRc5lKPTqd-9YTDDsPHPdBU14rnctSajf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2023-04-21T15:36:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "646dbe26-ba2e-46e4-bb86-a72f4dc44cf9",
"author": "Kesha Oates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKGOFY1L7nv9hWZ_hmXuYcLepOrNCRMKV0yvtSWlYOInUvJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-17T19:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Kesha! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 823-7440.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3c388c1-4f07-4d8f-9f5a-be25bec54547",
"author": "Truth Seeker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILJYpPke-yexBoEU1dRM-py2NqHvj9SyspoInyWxCfx3mwGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-14T15:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Truth! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0a69952-5770-438b-b993-382165d96c7b",
"author": "Michael Stewart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV-D33SBwCZUqm6m7Mizhu6OB-Xkb5I_uv6stTVfov3bFk5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-14T14:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Michael. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "19b267ed-292a-4443-80da-bb0f1fc77199",
"author": "Ryan Burns",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWdxs25aedJdo2Qv4uVjdABuY6IM2tnYoPrBzE4arPzTXbZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome help fast service. thank you",
"date": "2023-04-12T15:45:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ryan. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3593f029-8c87-4296-b0bf-ee771e49120b",
"author": "Conjured by A.J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnxUIvRC-5bAo8Sov5CKaNbUiW-uGjVZFVcRcCd7qjGKKIEQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and professional! Thank you!",
"date": "2023-04-12T15:45:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Conjured by A.J! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "add18aa5-c236-4ef5-87a4-f2a6525b8087",
"author": "Katrina B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcqPj4CsnBREZHwsYeGflabUjOHujRkgAA8oGRs8ER3QhMEAjr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-10T17:23:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4da248e1-74d8-44af-b0fc-28250726125a",
"author": "David Cerritos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK07PVfEnk3rOYeIsZwmeOzO8tf42aBmEgJ5Mpno4A7ix35PQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "It's a great place to keep your stuff.",
"date": "2023-04-09T01:34:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, David. We're committed to being your go-to stop for all your local storage needs! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0062b14d-1de4-47de-b6a2-0546c0746878",
"author": "Simone Hunt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBTth2j0Ielbs1Wd-ojibTXPP5b4evvEeo53WhBT1BMGClIw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-04-08T13:46:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Simone. We're grateful to have you as a customer. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70fb838a-1dc2-45fb-9f57-bb7d68944159",
"author": "Rodney Layne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVztROpv9CJGKTfnY6pTULulioXsj_NO18u3dfQBm07o2cE5sQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Efficient and informative",
"date": "2023-04-06T22:54:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rodney. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ab45080e-178a-47c8-9cfe-27db97dbc83b",
"author": "Sheree Melton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI5GVZQGKWevG27JoRsaJvZGwI6eu2pelBVe34hLZhciRbNqd_=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-03-31T17:03:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Sheree! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94104072-8b54-499d-9dc0-9a3b12ffa82f",
"author": "Alfie Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-Af2wI9vPww5zZ7bM0gFDSazFWTtKNwWa5rkBudAqjytZmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T18:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Alfie! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8e00fec-e4af-4aed-a5ee-c124adb80b1e",
"author": "Everlasting Spirit International Ministries",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUIcWpT3ROQbnUloZfKbF67xbV4Jrof7TFLI5VK6RKeGEe_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-29T15:45:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "493c99ec-c801-46ec-9f8f-85802f6e7fe2",
"author": "Emanuel Fittipaldi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4w-Z3e1J508jXizlEWJU-wpAKiLFu5o9xsg2P1BhU69IOG2o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mrs Bry was very nice and answers me all questions. Thank you for your assistance!!",
"date": "2023-03-24T20:34:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Falcon. We're glad Bry was nice and able to answer your storage-related questions! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d04da8c-7ed4-4e03-8987-1c0c25ec2e1e",
"author": "Bernardine Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI4ynwcJzcnmnIbv2UqukCYWW7Y9KSa_zM4EWQIjz06ZaWpeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-17T14:30:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Bernardine. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2606acd5-c272-4f56-add6-78ab6d72f0fc",
"author": "Sandra Smolen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6CexneYFYklg1JYJBklyht-LlGiXuysw7aK2QBHBK3oB9KJNzeA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented online it was very easy and had no issues. I needed extra storage during the move and was able to get it very quickly and did not slow down our move. Would highly recommend!!",
"date": "2023-03-16T16:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sandra! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (804) 823-7440.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee11648d-f1c6-4e39-aa36-ef0af8b7fbd8",
"author": "Curtis Grant",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuZCHDlIN6O0Cp7L1tnwxJbWOdWMonyDW-xQLofADFLKcyWes=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T16:42:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Curtis. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07c3d4e4-aaa6-4081-b3c4-897fddeee465",
"author": "montel marable",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLbjqU78sl00Sa86cL8PJglsbk-KgrehG1I1d2BNyZvqbQtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T16:41:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Montel! We are grateful for customers like you. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae298fc1-e455-4a64-afdf-5da2a5691f03",
"author": "Treyvon Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvjCLI8T2AbCumEkPBJcZ-rcyf36IYdSVVe2DN7KsMAs10KAvj=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T16:41:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Treyvon! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d527e23-b9a5-45d2-b7bf-fb4c1674fde3",
"author": "Marguerite Quarles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqkN3ItiPKMI5KhUHgFv2wDGnPBTaKjkxPODiQxRV0-3gSKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The facility was very clean and the staff was very friendly and helpful. I will recommend this facility to everyone.",
"date": "2023-03-09T20:48:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Marguerite, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ab66b657-014a-4fbf-8a17-abb71aad5d74",
"author": "Tammi Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZoaGkmjRRlasc0qZsOxyS5sEX1tasVIn_E6Nmh7Yg9upyDtka=s64-c-rp-mo-br100",
"rating": 5,
"text": "Allison.. she is a very helpful person and she's nice and a joy to talk to. She knows her job and everything that comes with it. She a great access to Extra Storage !",
"date": "2023-03-08T19:04:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tammi. We're thrilled you had a positive experience renting with Allison at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a3c150f4-4be3-4639-965c-26fb1a042262",
"author": "Victoria Abad",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVJXQRByZAUniKr8DtVq-ZrnWP5fWWENF8AEXBBC3Br1PM7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-03T16:27:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Victoria, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "50184b79-9155-4ed6-a65d-3668d932dcf1",
"author": "Jenn Mustian",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMFm2qmvzsMwWtA89hQP732TyzH_zDXNMeKaYjPU4s73mfp62g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hi, I just wanted to say how friendly , and helpful the young lady at the counter was and helped me . Thank you again !!!",
"date": "2023-03-02T22:41:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jenn. We're thrilled you had a positive experience at Extra Space Storage. Let us know if you have questions at customerservice@extraspace.com.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51eb5e33-9a80-4b67-ac4e-517508c4f8a0",
"author": "Gregory E. Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOKDLbMYjepVueLtmzkY3yrPAoMv13BSR52smjuKJQj6AUXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brey (the young lady at the desk)was a big help on my application..She is very knowledgeable and I'm shure a great asset to your company.\nAnd also very kind and courtesy, which is rare nowadays.\nWe need more people like her in today's complicated times!!\nSincerely,\nGreg Evans (New client)",
"date": "2023-03-02T21:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Gregory! We pride ourselves on having a friendly, accommodating staff and are so happy Brey was able to assist you. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "aa723528-f83d-4180-b05b-3ba5755c3101",
"author": "Tiquan Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjJUdGcXm3itgupaiYDe6y_vDCDnz5fuS3l_ymwuvxSngFn1AF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Customer service is pretty solid. Call center got my account set up and did it wrong but the actual location was able to get it fixed for me with no issue",
"date": "2023-03-01T15:08:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tiquan! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "77a95735-bfaf-4822-af02-d1e5ae9b471c",
"author": "Abigail Leigers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3SNgcnnZ0hvRFqGXRhhQxGW8JiB5h8bB4st_QGtm8pKV86zE7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-27T21:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Abigail! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (804) 823-7440 if you ever need any help with your rental. ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72656176-800e-45c5-b4cc-2946529ff362",
"author": "eber aldana",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVc7KMdNTKJXdNa6l9uwAlVOEHDDVJJrx1pdvnMDfZSF6STCT-k=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-25T18:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Eber! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (804) 823-7440 if you ever need anything.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "211b5442-544b-4279-a143-5e1193f9eba3",
"author": "tasia edmonds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLt55SPS6sMopwrMa2X793JoRh0o8K9rWLpiFFLxmRWfq2IaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-25T15:24:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Tasia! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb905b0a-043b-4446-badb-5f2160a7675a",
"author": "Annette Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkKDvWn7i00E_6rx1V1p_6V2P-xSnsOxmJOldzXvrSYvUhnOo45A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They watched over my vehicle while it was there. Appreciate them going the extra mile to refit my car cover when it got windy and rainy. Thanks team",
"date": "2023-02-23T17:14:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Annette. Thank you for the 5-star review! We're so happy we could keep your car safe! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "396ce7e5-3187-4ad0-ac30-c3c03a201534",
"author": "Gregory Paxson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHJ7cE6CN8LBr50hMU413aUdGkG-WmlANvaVXNQqzuNBay3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2023-02-22T23:52:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gregory! We're committed to providing excellent customer service. We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96467f81-3031-46ce-89be-2715bf252bfe",
"author": "Casie Robinette",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKLdY3u2Esk5uuAFb7uOSsT2dVIPuHk9r6l-KRO_n6MBD_K8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and quick process. Highly reccomend this place! Very friendly too.",
"date": "2023-02-22T22:30:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Casie! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d78f2d5f-2ddb-4dd7-b340-e9fbc28d165d",
"author": "Angela Ramey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqSAodNNrH6KagAcAL9RY0HTSorVhVWbQQs7AloW2oAMtBQ_-8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Convenient and easy to access. Good value for the money. The staff is courteous, incompetent!",
"date": "2023-02-17T17:15:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Angela! Providing renters with convenient and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "bcb432e3-276a-49cf-b77f-7025cf7fca72",
"author": "Rick Serge",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfGxgPePQNyUqcQRm3ZD1ZzayIbp6NxXhdsaU-mlDB5n0tHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-12T21:49:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Rick! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95c78a6f-a558-4b8e-a70b-27264e0a1ed4",
"author": "Martin Neeper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHqGnXX8lrA4WeMcNrq08TJH378MLy2iVjtj5Ujsb-QpZquQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alexis was great, very helpful and great customer service",
"date": "2023-02-11T16:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Martin! We work hard to meet the expectations of our customers, and we're happy to hear Alexis hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eaa09912-6b6c-4108-b243-c12b7292e775",
"author": "Stu Cope",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLwagGNRyYTKNL2t1Dd-mqwEcMz-vDT6tISjtG6UmGuojR4Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was a good experience. Alison really helped me with any issues concerning the Storage setup.",
"date": "2023-02-04T18:41:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Stu! It's wonderful to hear you had a positive experience with Alison and want you to know that we are here to assist you with any further storage needs! Give us a call at (804) 823-7440 if anything comes up!",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5d9fb65-7f84-49b4-8dea-5b6e37a0f47f",
"author": "Dave Vaught",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK066AvPG9btROv1wAeX2QQEk1xdU0s2H4xo36w5yfCBpWEwA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and the staff was pleasant to deal with ... highly recommended",
"date": "2023-01-31T19:22:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Dave, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!\r
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b611b6b3-903c-4e8c-84af-6e28c9c83ad1",
"author": "Brooke Niederbuhl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJFqCTk3NRoDiIuWuruFemERJT4cbujfoZk07sG4SZ60BtfP0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-31T19:17:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brooke, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a0555c01-e3f6-4b57-ad6c-094fa25e8a3a",
"author": "Wray Palmore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJzASlLU3vtmO2fBixUhFahYSp-MSZyUWwR8r389-nLsXHmGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Dealing with extra storage has been a pleasure and everything works seamlessly",
"date": "2023-01-30T14:43:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Wray! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a6fe20ef-0f25-4892-8a92-d52743434850",
"author": "Issa Moussa",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo9p00IjB54NZ__VRlzIbm2le7NhskNZyIFqJXGO6xDb3L5Ew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alison was really professional and helpful. I really appreciate her help",
"date": "2023-01-16T16:15:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Issa! We're so happy to hear Alison was able to make your rental process hassle free! Give us a call at (804) 823-7440 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "59c18ab1-7fef-4d59-a369-016faf25b2a0",
"author": "Nicole Diamond",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0DgoQxbkeOMQuSU5uUMKr9LNzc0YtNmhfqBZCBkgSEXzwXlJj=s64-c-rp-mo-br100",
"rating": 5,
"text": "What a great experience with Alison. Very smooth process. They offered a great location with the space I needed. Alison was very attentive and followed up quickly and purposely. Come over to Extra Space Storage for your storage needs.",
"date": "2023-01-06T21:13:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Nicole. It's wonderful to know you had a smooth rental process with us and that Alison was attentive and helpful. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5bed80eb-8e3c-46fc-8810-dcb2d8a26e7b",
"author": "C Waters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcxS14MEgMX0Qu9QYvz_ffDZC3b7sh66bDYIrrjz6CmbOZgg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great experience. Prompt response and assistance with the rental of the storage unit.",
"date": "2023-01-01T05:28:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "C, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cab528aa-3778-4949-be62-deda4fc8e28a",
"author": "Lucas Reddinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKxahJ73TgtQJcvbd1_-lDHl7z7WOBaSF0c0Ft3YSH4gDGsXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was very helpful. Great storage",
"date": "2022-12-30T18:19:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Lucas. We're glad Alyssa was able to help! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d777e5bd-ea5a-4121-af0c-4ac81226617e",
"author": "Sherita Banks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJyLfOs4re8OhPG2G3-Ytb0wRP5dBmtAGlxghVeullgsPzEYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-30T15:27:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Sherita! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (804) 823-7440. ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9b323ccd-cf02-4bf9-a6ca-0a304d48bce0",
"author": "Quamesha Ross",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkAnMSIYKue3zlb3b3zdbZTca1THNynowQHmY0DiLDQgo7nw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-29T17:28:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Quamesha! If you ever need anything in the future feel free to stop by or call us at (804) 823-7440.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aca9182b-6133-4a18-86f8-7d2c4abccf06",
"author": "Brady Travers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFiaISnvUnQXFsnUVPnD5vpOk-pO6cpQTt1GMFFUBEJp0ykQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alison and Alyssa were great and super helpful with initial set up and switching units",
"date": "2022-12-21T17:26:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brady, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alison and Alyssa! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fcbc38bd-c0f6-4d14-a2c1-b370bb718b9c",
"author": "TyNeshaa Nicolee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPijoYNZQ9Ow0Zwl_sZlBwQElvbyKB1QvetqQC3h0LA130QlSj=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-12-15T21:35:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tyneshaa, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31e4678d-c0db-4a18-8069-951f81d70498",
"author": "Mae Atkinson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX5DxG4k3moKWZ7G2AxXWNTKNHcqsSIHsvS9rcuarRiydT-ppuY=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Space was excellent! I had all my questions answered with experienced employees and well trained professionals. Thank you so much, thatās exactly what I was looking for.",
"date": "2022-12-13T18:34:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mae! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any question.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71449f3b-36f3-4348-898f-4e3f2972d0ea",
"author": "Kimberly Smothers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoVJKm6MnOWpqnKrhmel6c1mcZ_u5hRr6cMdVb7NvHUjvX0Rus=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alison was very professional and pleasant. She explained in full detail about the storage unit. I was very pleased with her customer service.",
"date": "2022-12-04T22:37:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kimberly, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alison!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8fd26e9f-b95a-4937-a0ad-a1d384a707f5",
"author": "Sabrina Plummer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt1KF8ZW1uLmHi3dtyAIXh1Y8_5VXTj4Oa8PlWmdWcuXA0bg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great customer service. But over priced for the small units.",
"date": "2022-12-01T11:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sabrina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (804) 823-7440 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "51e64c1e-f130-4ecf-b447-703101c199ce",
"author": "Suzanne Zimmerman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKILItWq9SCC-3vE88PLjQC1sHRsnD5eTiFBTIu3T9Ky39_Iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Has to change to a bigger unit, and the ladies in the office were very helpful and accommodating!",
"date": "2022-11-28T19:24:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Suzanne. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bcfaeea2-27a4-4430-aed6-8c2effc8ab39",
"author": "Casey Conigliaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXKSoZLyfJc_BBATd0gAwrxMATCJd4NwDh16KFe3id0jD-2RExC=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was kind and helpful",
"date": "2022-11-21T20:26:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Casey! We are glad you had a great experience with Alyssa. Call us at 888-storage whenever you need us!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0ab3f7b4-6fad-4f87-b008-3b21e2538c16",
"author": "Ronald Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIExriKfFqUBq8JPhxKXDmI7uw9NFa6yOLR7I_TIJwUzTTMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were great",
"date": "2022-11-18T22:25:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ronald!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cda672e9-98eb-4593-97fa-5f5382d4468f",
"author": "Heidi Karweik",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKHg2Q0tYsfeTXQzget8DBcezhL3sbs81g3JNYgYihH-dtKfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-18T18:14:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Heidi. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "228e409b-15e2-4027-91e4-6de9f124f100",
"author": "Peter James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-1jaAYHMtXW0T37If_MCnEum-rIVxs0KMpOCfDLTnqbxR=s64-c-rp-mo-br100",
"rating": 5,
"text": "Hello my name is Clinton Frazer I came to Extra space storage and was greeted by two very welcoming and very helpful Managers Alyssa and Alison. They were tentative to my storage needs. I'm very happy to have come here Thankyou Alyssa , Alison and Extra Space storage.",
"date": "2022-11-18T17:38:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Peter!Thank you so much for the positive review. It's wonderful to know Alyssa and Alison have been helpful, welcoming, and able to take care of your storage needs. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff229f62-6fb4-4b35-9659-bc4c15b6d6a3",
"author": "Chris Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKj6oKEEhxZxnMpJQgD0aclIC-H1K-rgRMe3Yo0NoDFg8Pug=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-14T18:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Chris, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c47e815-8611-4d25-be9c-e94530193cc3",
"author": "Jerome Goode",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY4p9Qu3oGzOqZJfe6p87R2M0bWkmf1N2-lQLtYJZor7bYhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service and professionalism. This is my second time renting units from this facility each time. It's a great experience",
"date": "2022-11-04T20:58:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jerome. We're glad our team was professional and customer service oriented! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "af58f223-499b-4b4a-971e-6e2e21ce6427",
"author": "Kahlil Saunders",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC6MNuG7buFaqqQuhkLpoczd-aLMH1fIXPR2V6NjfYuQzdaA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Alyssa was fantastic, took care of all my needs, she's was polite when answering questions and me with outstanding customer service......cudos alyssa",
"date": "2022-10-26T20:02:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for taking the time to leave us a review, Kahlil! We are so glad Alyssa could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9e70cc3-ac44-4cea-936f-ccfcd2ec0dab",
"author": "Faithh Essence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlAJNtSgWytc_vIOwpJx__Q9M80UyoK5FByMFHCJbvUVGBHnKi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was very great to me. I been here for month and services was great. Thank yāallš highly recommend!",
"date": "2022-10-26T15:03:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Faithh! We're glad Alyssa was great. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f2235d8d-e81d-4d05-bfff-9bfef050c5ca",
"author": "James Rollins Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMijfCRole_aNsHW8VxP25voOD2cgvmbtuByhduNGw_P1KWQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Everyone was so pleasant to deal with, and extremely helpful.",
"date": "2022-10-21T21:44:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b92fdbad-5a10-40b0-a9ca-bffacfb1a396",
"author": "Shawanda Eldridge",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3l3ePD9iTL-Q88Xk0I4fQYKt116-LXdL1BRu7rfqd63wUw9ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Office smelt and looked very clean. Had the chance to deal with two lovely ladies at office desk!!. Great customer service and was able to answer all questions!! Definitely recommend this location.",
"date": "2022-10-21T16:38:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Shawanda! We know our customers value clean facilities and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "91517f68-5f8b-4f26-8c6a-6f58be026770",
"author": "Teresa Marie Silverman Schmidt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC38WY0a6BYw3OSYeECgO7n5REoNlZTTyQu-SkvfGW3TJyjUkz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful staff who made the move-in seamless.",
"date": "2022-10-21T16:37:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Teresa. We're glad our team was very helpful! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c30047b1-f100-4969-b7e2-f7b98b54a2fd",
"author": "eric sly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYf6g74_vPrOzZZ9_FVRLlIJ4jxJWUCkgEMUfw94Xixkg_xw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Quick and easy",
"date": "2022-10-21T14:33:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Eric. We're glad you found our rental process quick and easy! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6664968a-c539-40cc-b83f-d4f2c129dc09",
"author": "Tony Gresham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXxWZew7WmRZc3Pw3ynSULUYj47dC2BbdUOVvxMcV9H19Iwdo0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent service",
"date": "2022-10-21T04:16:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tony!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility! ",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c4c648a-3ac7-4eb2-9432-555b9d786bbc",
"author": "Shelley Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwZWqsfrNE4xNo3tN_GsAlM2841rEXZPhRL5SK7uR9sLuIz0Qzgw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-10T14:13:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Shelley! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a35b528-f166-4bbe-8b05-fb748e797567",
"author": "Lorre Morneau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKOdCqv3_C0P_koFf212YCIcU15aJ7h7sYu4RECkiE2UFxH8A=s64-c-rp-mo-br100",
"rating": 4,
"text": "Very nice and worked well with us to accommodate our needs.",
"date": "2022-10-08T20:02:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lorre! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Feel free to swing by your local office for any further assistance.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5fc184e-fd10-4c86-9c53-f3fd9f4ca82f",
"author": "Mladen Smitran",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUyixM7odWIO5tQQYfugVTtiYHtTrpcFlqVMSA_BHA0MrM_4A8i=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa and Allison were very helpful at the front desk. Highly recommend!",
"date": "2022-10-03T14:59:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mladen. It's wonderful to know Alyssa and Allison were very helpful! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9a04336a-c262-4eb6-919f-1ea47ea7a02a",
"author": "Richard Greene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0E4LQ-pLe1XNakf1x_CwMG-wnatnGdCqSlB1CbI8Rzjvglw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa and Alison were very professional and helpful with my check in. Kind, joyful, respectful, and caring are just some of the many qualities they posses. Thank you all for the extra help and care. Definitely a high recommendation.",
"date": "2022-09-30T16:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Richard. We're glad Alyssa and Alison were very professional and helpful! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1e572192-c1cf-4f40-b2fa-53eb73dd9106",
"author": "M B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV1PqRSw92f3PG_A7R8aFk3Jtqu779TkqHYXGk36hFgmEtFh6aK=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful in every step of the way. I would highly recommend this storage facility, employees are nice, respectful and very helpful.",
"date": "2022-09-28T13:54:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi M, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, respectful, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2e9460b6-23bb-40d9-8690-b646287244ae",
"author": "Chris Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPbwoIQU1Q_MLsWhxyWHd5ou5Rxj1VDdg5SdtEkb4fN5FxEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy friendly booking experience, able to plan it out a few weeks in advance",
"date": "2022-09-27T15:14:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chris! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5d0fac22-fe1e-4f7c-b7f7-9ae740d1fa00",
"author": "Jasmine Weathers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5G_fO8cmGsMU5jlWs8JAGt6p6fgqlZRTmnQCRax5vk2OB04I4bw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was so lovely and helpful. She answered every question I had and was so time efficient!",
"date": "2022-09-22T18:23:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jasmine, Thank you for taking the time to leave your review! We pride ourselves on having a lovely, helpful, and efficient staff, so we are thrilled to hear that you had such a positive experience renting with Alyssa! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aac60147-77ee-4ba6-84dc-5ae7a516b158",
"author": "Kevin Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiiVn2stBn56aJ6S75uNG8yh8trq3p4Q3xPEC58nd9JJ8FZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I talked to two employees, Alissa and Heather and both of them were great! They were courteous, professional and most importantly, patient. I had a lot of questions and they were very accommodating.",
"date": "2022-09-17T13:31:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kevin! We pride ourselves on having a friendly, accommodating staff and are so happy Alissa and Heather were able to assist you! Feel free to call us if you need anything.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f7b9fefa-676b-43d0-8bc3-1a18148121ed",
"author": "nn2chance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAMUG1NCLGl0q5uIJSIUKR37LyTCwIIMCM5zv1hfzINxrhuHT5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service. A pleasant experience.",
"date": "2022-09-14T17:14:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, N0YC31! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53a57282-cf5f-4804-9ad9-afbd363f1a7f",
"author": "Mr. King",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBysR4v0fpbMaj8DdvFge3IpaLrGQXSwPBUh7BhLlbdpVmKA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was the best,very patient, understanding and very helpful. I would recommend this Extra Space Storage for any and everyone. 5Stars Easily....",
"date": "2022-09-10T02:20:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Alyssa is great too! Thanks for recommending us, Mr. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce70f728-fc06-4fc0-a0d7-9887f1b4a833",
"author": "barry nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfDcTfB70iEOQ8nlbvUyahGACUZy2vOPmwTdNxogWwv-imkuE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was absolutely amazing .. best service ever..",
"date": "2022-09-07T18:21:04.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "445ab465-6d0a-4562-9f5a-c2fbd81e1dbc",
"author": "Jayla Nichols",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXeWXTD9yOJ26HixRtpNboYOWzXHCD8lhQMeLOHtNJbRbRyhBfM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to do business with, Alyssa was amazing!š",
"date": "2022-09-07T18:15:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "f845e5c7-4f59-4b41-9fb7-9b1c4e4da299",
"author": "Leslie Custalow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpeujB6Z57ddS9D487-eHMO91HxJ34y7tkBIePyLKAX-i3SA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was wonderful to work with!",
"date": "2022-09-01T21:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "55124247-93c0-4661-968a-669df3fad7a3",
"author": "andre tatem",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnWhK1V0jORw6oPshNpiKsRl4ma8w-HerQvRhaxjXzWAtbuTrZyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cool place!!!!with plenty space!!!!!",
"date": "2022-08-31T21:19:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andre!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e74314ee-3691-4f53-9bba-d8496e83c22f",
"author": "yolanda jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNDGaUhSMNS4O0g2P9BzR36s2FbUwV-5nZTFO6Wzeijc04IQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service is amazing. I thought this location is the best.",
"date": "2022-08-31T20:54:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Yolanda!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10535638-4e56-4821-9f03-1d71a89466c6",
"author": "Emrah Aslan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0ly5bzrByRxmbGldymp5BkSBwAt_GUPaHddOoMVks68mq0nmq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice people they are so kind thank you for smile us",
"date": "2022-08-26T03:06:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Emrah ! Thanks for the positive review, it means a lot to our team. Please call (804) 823-7440 if you have any questions about your rental.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "205bf08e-ff79-45da-8466-8e9c7970d6cc",
"author": "Michaelmike One",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWANpZkJT0MQcg560N-JNf0IpowtV1CNhzHIgALplbNw4o2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-19T20:37:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Michaelmike. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "88d8f6f0-8abf-4606-9fe4-34f1c71b70cd",
"author": "Paul Rodgers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVEjxx_XBlhZbEfCagEHhKH3I2No5AV3EE4_L_Oi_20g_hE0Iwqeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "we are so happy to give 1000% to extra storage alyssa we recommend her to be a top leader. Her character is exellent.",
"date": "2022-08-16T15:26:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Paul! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3dd4bc32-c00e-451e-8b0b-43e8a44d4278",
"author": "Robert Compton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZzTOmYu6InmlIIFbyVodd3sXuQJ569oQmfvEkMACaSPDF3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-15T16:25:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks so much, Robert! Reach out if you need us, please.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c8e001f-2677-4280-a241-77a95af5a47a",
"author": "Josephine Hopkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEd0rRiULHKeQ8yCAE-TmCR6vXf63xSNLAYZSqPVFbx9369Jw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa in Richmond was very helpful.",
"date": "2022-08-11T15:48:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Josephine, thank you for the 5-star review! We are happy to hear that Alyssa was helpful. Reach out if you need anything, please.",
"replyDate": "2023-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ec218790-46e9-4105-88de-fc469ced0c9e",
"author": "Brandon Bankert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTUJ9VUfy6K55wGUlZWKZSRvb3Fsu2Bt7zyzC0ydPN7qKz7Y1z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service.",
"date": "2022-08-05T16:32:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brandon, thank you! Customer service is our number one priority. Give us a call if you need anything, please.",
"replyDate": "2023-07-08T20:48:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b66f286-abe9-4225-8776-e1bdea0606b8",
"author": "Patrick W. Bland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSRwqeJ31WvggXD3hAxiYdSmoXQK7LTpFZcjXBpo2l0m9fI3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-27T15:40:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "eb6f650d-e3f6-4b00-b3d4-a8e580d98732",
"author": "Lenora",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVZoIyyecZXuXE41pE6a_2O3bl5adjcgOdUBn3YHMQbtSsGFyFVg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The customer service is great!",
"date": "2022-07-27T08:30:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "72173b79-9f47-449e-9e6c-66295d8046c1",
"author": "Chris Joiner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPBCmtKUDgHOyviehMD_nPobpC5cVWJf2mbmWkwzSVD4wpc38=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-26T22:01:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "89141e8c-f2e1-413e-a1d1-a1381f18b008",
"author": "Chris Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLT7J_WIvPwOdX5UD1wOVMMF1zKJBVmj6B8kXu30dTdDT1JhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-26T21:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "51acb9e1-5399-4417-9527-b84236c33103",
"author": "LaShawn Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_T8J8525v4Y1SULGmqqEUsEgazUwBGXNUSxfph-NFBJCBVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick, no hassle, efficient service",
"date": "2022-07-22T19:32:01.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "613a8cce-9c11-4c5b-affe-a4f65c469290",
"author": "sam ork",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQ7U3qewgubSyvpA4N6Q9RvlL1vq2AyAJR8qHgdYWMNMb_JC0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alyssa was very helpful.",
"date": "2022-07-22T18:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "16123c28-88c3-4c4d-938e-3ca6d283a645",
"author": "Brian Wiggins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVMSg6dzlueK-dxZTa3nbuE5EaeM5_z9AAQoTK-GddDa_Vhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-22T16:01:07.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "acf04271-d5b7-4445-aff2-d24c52358e93",
"author": "Nannerl Sal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWv8nUNqTjMYqPkyVTbMZ6l7OuJ84tCzgzAEF0s37xixw0uAKc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good experience with this branch of Extra Space Storage. We found an inexpensive available unit online and drove up to see it. The manager, Brandon, was very helpful and courteous. We got to see the unit, liked it, and rented it. The renting process was much easier than carrying those heavy boxes that we had to put in the unit. ;)",
"date": "2022-07-20T23:23:46.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3617c10f-28fd-4c8d-b310-d35ed38155fe",
"author": "Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWALQ7zkYdv-nTS4qr3smPf_7BS-x1F7th7VYPz-82KVxSG6lE=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was my first time ever renting out a storage unit. I just wanna give a huge thank you to joseph and bri for all the help. This process was so confusing and they really helped me with everything so thank you!",
"date": "2022-07-20T21:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "56ebbae5-79ea-48a4-95fc-50be62b7261c",
"author": "Alec Carr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3EuZGIIUJu3fmP3gnGYsQbKbA3PxT9A3jU39Lk0cgIRvMsLin=s64-c-rp-mo-br100",
"rating": 5,
"text": "Ashley was a big help with transferring storage units. The process was easy and simple. Second time using this facility and if I ever need to again, Iāll definitely use them a third time.",
"date": "2022-07-12T15:43:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "94142e80-7f34-4479-94e7-d2c631d0f8b8",
"author": "Godwin Asuelimen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUVlRkt1Hrsx4dPjDCkXiZKVk5sSfto75yVNKWEYdmp5esRJtjy=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is the first time I have used a storage unit and the process couldnāt have been more seamless, from the initial call to setup, I had zero complaints. I will recommend this facility to anyone I know in a heartbeat.",
"date": "2022-06-30T23:45:45.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "a54d556b-1c5a-4337-b77d-aa791a10b42a",
"author": "Teressa Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXwQoQN4MNqKLX6e7gMTFNHHvMxZSqXXeidFtHuk5LvM4yrsPVUyw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am new renting here and i have had a wonderful experience so far. Alyssa has been such a help. Thanks so much",
"date": "2022-06-30T16:33:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "00e7a384-cdc3-4659-94b2-d1e1bf1e49f9",
"author": "Angelia M Kersey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX1Pa_RyKVTszil93vDcynvyXahHV_i_eQvxQ-cMy51DnHHG4pgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Accommodations were excellent and staff was extremely helpful. Also, very easy to get a unit and upgrade if you need.",
"date": "2022-06-24T20:42:16.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "410f56a2-2553-4669-a79b-70b350c2adbd",
"author": "Andrew Lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdydW1efEajrjPUV2oxyN0AHnU-cwN5eq0WZHGdC17qBF38A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-24T14:26:39.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "bdef8a14-3df1-4674-ab0c-1929bddb4ed7",
"author": "Christie Wolfe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVonQKbswOJEDGe7fEyGrJ0squ1yUyu5dDDVFecxZGJzDyjFUVI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Alyssa was extremely helpful.",
"date": "2022-06-20T19:50:44.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f67e9969-c365-4568-bce3-a51480f57cb1",
"author": "Benton Joyce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVW2y0fdp3zRbzulECMd5-Xc2lgtzUKrFE_er3emDFwos-BCkqX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2022-06-13T21:12:10.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "5bd81d1a-6921-403b-b7bc-e4cac7fc7bd5",
"author": "Paige Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFoxSiFKgNficOAvA7I3llBQe2rC-vJaYwUubNA28C5jL5GA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service! Made my moving out process simple, quick and easy!!",
"date": "2022-06-09T20:55:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Paige!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:06.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98c2989f-5a58-49d4-9d82-ef677d1709eb",
"author": "The Lion Of Judah",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_OOyvDHlSmU_I4U8BjqKyS2gUAOsB8qbo-oFHIVICdas1-_R-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Been with them for a long time, good customer service, easy to talk to them. I am grateful.ššÆ",
"date": "2022-06-06T23:20:55.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9ceb8c17-9063-4182-99be-e0ed3898d78b",
"author": "Tiffany Stevens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWohvm7S2nU9mHuJHB10A_gW3iz2wRjxKOVArV_IpWHI1YQD2em=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "This is a conveniently located storage facility in the Atlee/Elmont/Virginia Center Commons area. It was bought by Extra Space Storage over the last year. It is maintained by staff on a regular basis, but they are not always on site. There is space to rent for storage of boats, motorcycles, RVs, and delivery trucks, etc., as well. The previous owners had a resident turtle that wandered the grounds. I haven't seen him in a long while. He may have been re-homed when the new company bought the units. The units are not air conditioned, but drive up and unload is a major plus for most people. There are lights that can be used by pulling on a drawstring in all units. Also, all units are behind a gated and fenced enclosure.",
"date": "2022-06-03T15:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "88555159-4d42-40d2-8a57-73a0f95b0843",
"author": "Jeff Fletcher (autofletch)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqKVZW-HWIkKtrNNWLTbSKPa97lOS5NVh422SBGiyXkZRgVY0W=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-02T15:25:59.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "b7927a59-1aeb-4561-8cd5-f115cffa1db7",
"author": "Robert Lindsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiYMhRQ12-OogG_fIAD-VPdDU-qW2cvyyuf1TFTzhiOPEdQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-01T19:46:21.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "618e8ae0-30a2-45a5-9a86-2a5a0acf0e52",
"author": "Howard Peace",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-VExyeiH_D7189eOxrmwN93la2orvKHqqbvdAth_hc6xwxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-13T20:36:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Howard! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0296ec7e-ea5c-40fb-9473-aefea0ca2b8e",
"author": "Mark Reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMtGot9v4jLrA111CJOTxGrLs9AkaCsLzAtjvdsEmikJ5Gmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very quick and knowledgeable. Definitely recommend",
"date": "2022-05-07T17:12:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for recommending us. We're glad our team was very quick and knowledgeable. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d3936cbe-dcf3-4628-b5ef-74c494f0acd2",
"author": "07GTMELT DOWN",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0nEJc8z9yYntfm7RhWIp7aYfeBAy2iDmhlBFPiaPeKlEjuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The ladies at the the front desk is always helpful. They are always esant a d east to talk to",
"date": "2022-05-01T11:51:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, 07gtmelt. Thank you for the 5-star review! We're so happy we could help. We are always available at 888-storage to help!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "65b2326b-f1a8-4703-8ed7-b5e0aad644e6",
"author": "Jess Wellard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEVKAD-E5JIEqpIhw_1bwqGNtCENrcnmejzDhlBrjtDu67Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T21:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jess! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7f1c16a5-5c90-4ba0-9b5c-77bddd96705d",
"author": "Austin Fannin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZDhIDMyjqffRRMTUUace5jonCyOP8Ahhyu1RESji4i_3Jnhc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-29T18:40:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Austin! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6214bec8-72d9-4262-82cb-b5b34d7d3a26",
"author": "Derek Anderson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLzWEXpsGDd9-GYh0gg71R4HNEFTSmG5oTnZCGVZ9bzu40AA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-23T16:12:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Derek! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1c9528b-fe51-4cd7-95c0-a9781117afa8",
"author": "Richard Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLIkj3acJ_4242m6q2b1xUqsT0w6voVvl_mis9faQjsIVzO_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience renting from them. Lady answering the phone was helpful in finding me a climate controlled unit of the size I needed.",
"date": "2022-04-22T19:03:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Richard!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ac05ffe3-9567-4574-895d-4a5dead17233",
"author": "TonyBlack 7",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-9fovY0-84IGn38ciap3-6hDqlFo1TOReWF-NCLwlCGUFAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-21T19:58:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being a loyal customer, Tonyblack! We're glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e06d39ad-f88e-4bc9-a226-2311a5422219",
"author": "eric common",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpbQyxH8-h1rtCmJXn27YLFF-yHmUl3w404VAkGvqENto6Bg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2022-04-21T11:46:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eric!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f3305ff-628f-4559-b5e5-759bc9d0dc75",
"author": "paola Campuzano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGnUO871j7WuZ0Q_oyiOUH5nJZqg1nGPC_A2FBwU3p6fQGtA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy and fast service",
"date": "2022-04-14T17:32:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Paola ! Thanks for the positive review, it means a lot to our team. Please call (804) 823-7440 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "706dd5ba-0f2d-414f-b1a3-20ca944f865e",
"author": "Grant Hellenga",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhqxsqEkCppv7odw6H36DZOULc7FFO0MxZRWYtt1iFncAsIBjc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Always clean and professionally maintained",
"date": "2022-04-11T16:46:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Grant, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5f949d8f-6112-4b0d-907a-0e617c6c9527",
"author": "RVA Vapes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsY25vefAdxAUfMbpQSjpWfETY7up_YxlneVLQb8zQIuTfEIhI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-11T16:45:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rva, thanks for leaving a rating! We're grateful to have you as a customer.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fd7ebf4a-135f-47ff-8852-0ec731ee8f43",
"author": "Tomeka Nixon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcVjrthLlcDJ228gtHA3WTnH3AQI3Xkuj-8Bxl2Q97EMrCnSuO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T20:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Tomeka! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jen Acura",
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"date": "2022-03-26T20:56:58.000Z",
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},
{
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"author": "Michelle Drake",
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"date": "2022-03-26T18:40:30.000Z",
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"sentiment": "positive"
},
{
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"author": "anitra johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbwQr4CF0H7shlYIVeHsnDRxyUMkESp1L78_3FDt3TlEKhJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-23T18:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Anitra. Call us at (804) 823-7440 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b987ad86-5efa-4bac-a7a0-3c274455cc85",
"author": "Jill Whittaker",
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"rating": 5,
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"date": "2022-03-18T20:16:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jill, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "837b3e99-6d31-4714-8171-8c29c471b64d",
"author": "Holly Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw6QAftk3xRvQki4H7L1NTQUaEK3YksKqN6VkdNaVB4yffPWc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-09T18:28:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Holly. Call us at (804) 823-7440 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0d43ad60-4c61-4d4a-94e6-744ef14a1c93",
"author": "Katrina H",
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"rating": 5,
"text": "",
"date": "2022-03-06T03:10:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Katrina. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jared Henschel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpzpoJDMsT0_tHx9LibC9RoiUTSwf6vVC8loZbAvv7RAl3Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-05T19:54:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jared. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a988aea8-82b0-48c2-8dd2-d65ff77b8980",
"author": "Martlyn Mancion",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeWP1mPVAzwIj1pjMeUL-mYh2oTVQfHiDh8yRnqEoM0JpS2A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome",
"date": "2022-03-02T16:38:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Martlyn ! Thanks for the positive review, it means a lot to our team. Please call (804) 823-7440 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Shanna H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMKEOzTltRrAgGDT6pS28cT1huizdDIqqiZN4PooL__o2Obg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-03-02T12:41:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Shanna, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "667bae26-e8fb-4c61-903c-570073383dc1",
"author": "Sharon Brown",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5ePcOPmeZciTrr2hmGYyEYFB6oOzl3VHNENzZ-kD_hoIvIQ=s64-c-rp-mo-br100",
"rating": 5,
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"date": "2022-02-28T00:17:25.000Z",
"verifiedTenant": false,
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"reply": "Wow, thank you for the 5-star rating Sharon! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f936107-2fcd-4a10-8db4-d7552b2eae4f",
"author": "Thomas Knapstein",
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"rating": 5,
"text": "",
"date": "2022-02-19T16:59:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thomas! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07075150-f328-40ad-a4d0-38703e3cb9b5",
"author": "Will",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL1FYGdhV-BcyXN9I3hF_ZvW10wGGQ9UmdmPpiIyKo3eG9rg=s64-c-rp-mo-br100",
"rating": 5,
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"date": "2022-02-08T21:50:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Will! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c98f8744-f17f-4798-88ed-6edae0e1f869",
"author": "Tony Presgraves",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVyJooP-_e5BGQBrh0hD2exWVnc9fRoUGzwk3Q-LNcvQt75hpraMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-03T21:50:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tony. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93cc934d-45ba-4603-8646-c4ad14f90166",
"author": "Kimberly Khadasha Barakhyahu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcqN9PCDChD6AAt76aOUMhttJ1x3o3lXdiEfJJYkBAsN4c7totxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Matt was awesome, very helpful and consistent customer service..",
"date": "2022-02-03T20:25:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Kimberly. Thank you for the 5-star review! We're so happy Matt could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-08T20:48:09.000Z",
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],
"sentiment": "positive"
},
{
"id": "5b7df7cf-c811-4940-a6ee-4bbb32964428",
"author": "Jesse Black",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvQbU9bheeC6A2HUjJyW1Sl-sErprnkPMX_R4unW1Q7cxJxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "This location is willing to got the extra mile to accommodate my needs. Thanks, Will use this location and kings acres location in the future.",
"date": "2022-01-26T17:11:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jesse, thank you for your review. We're glad our team is willing to go the extra mile to accommodate your needs. We are here to help with any future storage needs! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49513ba7-d35d-4585-ab41-82bf739fc1d7",
"author": "Kelly Anne",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9n4s2QqVg-rCRZxfUXljN6IK3_rKztFJFkgBDs22KzmPuSQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-18T14:29:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kelly! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d4a0b4e-80ab-498e-8f95-ccef93caf43c",
"author": "Lane Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUwO8PRfoPFNVUxs15P4UIdBtGFOCJxoLuCG112bJbUX-HRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to get too and easy access. Great customer service in the office. Always helpful and polite. Willing to answer questions and help in anyway",
"date": "2022-01-13T21:13:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lane! We're committed to providing excellent customer service. We're glad our team is always helpful, polite, and willing to answer questions. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:09.000Z",
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],
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},
{
"id": "0264dd51-9b6b-4f55-a1d7-e9bc0e0689eb",
"author": "Omar Dedde",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSYFu0kG16wZ92EtKX5BUf1RXDqe3LuiysT_5OTNGzU3krhg=s64-c-rp-mo-br100",
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"text": "",
"date": "2022-01-08T20:49:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Omar! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "49935ad0-4883-42db-9976-9c6ffbd9f6ce",
"author": "Adam Yancey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIRC753zatbJhbJ1_ppSDzU_Yd1WDT5AGbpSFMyrqQyKJHzPw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Rental process online was very easy.",
"date": "2021-12-17T15:03:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Adam! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jonathan Samuel",
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"rating": 5,
"text": "",
"date": "2021-12-16T22:21:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jonathan, thank you so much for the great rating! Stop by our office or give us a call at (804) 823-7440 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b62a2996-6edc-410c-87b7-7cc8eaf31ba8",
"author": "Tim Wilke",
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"rating": 5,
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"date": "2021-12-16T19:29:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Tim! We are so happy you had a great experience. If you ever need anything feel free to call us at (804) 823-7440.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Gina Colson-Breland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzILEmEo4_XNOhipKzakGmR2iP_d2G-u94ltzxSQoZjQCrVg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2021-12-06T19:35:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Gina! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91d80e29-f18b-42c9-966a-9d05465cd991",
"author": "Steven Lagow",
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"rating": 5,
"text": "",
"date": "2021-11-26T17:44:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Steven! Please give us a call at 888-storage if you need further assistance with your storage needs.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3c78d89-3816-4b3f-addd-1eabe57e4358",
"author": "Michaela Foley",
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"rating": 5,
"text": "I had a storage unit for almost a year. All of my belongings stayed free from any damages! Excellent customer service and great space.",
"date": "2021-11-22T18:41:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michaela! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "David Lubinski",
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"rating": 5,
"text": "",
"date": "2021-11-22T17:40:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating David! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:09.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "16c3e977-716d-45d2-bdff-8ba798690e3d",
"author": "Trina Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjBk9k6gFLR2xzclO18VdGYWPbJ0gPLho0X5I0bT20FVHtHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with these guys! The staff is very nice and helpful. I would definitely recommend them if you need to rent a storage unit. :)",
"date": "2021-11-08T14:44:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Trina! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "a280b2ff-2516-40a3-971c-ad039efa77ae",
"author": "Lynda D. Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXUSXGA701VU4rwfpOALSHBJFYtylzW39yHtvascWXOCl9bG1re=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have always had great experiences with this property. Matt is very nice and helpful. I downsized my unit and he (Matt) helped us with the transition. I recommend the management team here.",
"date": "2021-11-06T19:34:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lynda D.. We're glad Matt was very nice and helpful! Our team is here to serve you, so give us a call at (804) 823-7440 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Pam Bosetti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpO09XZSIQPVje9VmFQHou3KlYgWybgHQMJWRn3MJi8mwg4w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Unit worked out great. Customer service is friendly and responsive!",
"date": "2021-10-25T20:36:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Pam!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "dd188456-3d1a-485a-a266-f160e522635d",
"author": "Tammy Babbs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLl1LBIIBKB1QIWPfL9qNKiqEkvrIErZ_6WTe-u1b7wTUyv9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was fantastic. The phone team who helped me initially, David and Daniel, were great!\nMatt, the gentleman who helped me in person was super nice, knowledgeable, and very helpful. I enthusiastically recommend extra storage to anyone needing āextra storageā!!!!",
"date": "2021-10-23T15:20:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Tammy! We work hard to meet the expectations of our customers, and we're happy to hear David and Daniel provided a great experience! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "ec823bbe-8a43-4005-b4dd-d73a0defee0b",
"author": "Haden Cluno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmbdTqVI4jBUBTYNLuYVf6bWXywB5fvVlEsy1LI1HBWn4bAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful and the storage was excellent!",
"date": "2021-10-22T16:14:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Haden!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "65b11626-6882-4b82-b508-720b83dc358e",
"author": "A. Cesar Nogueira",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBj5fBWNRl6okKg-QbGZzlF5-YtBK_kPN_D_EyNGKSvlgTYg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Iāve been using this storage facility for many years, under different managements and it always worked well. The location has easy access, but needs maintenance (to be fair, has needed it for a while). With the last change of hands, prices went up quite a bit, especially in what parking spots are concerned. āRemoteā management (despite being done from a nearby, different facility) was courteous and efficient, though.",
"date": "2021-10-12T15:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi A. Cesar!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (804) 823-7440 or stop by the facility!",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "43becdd8-d537-49e7-82d6-8a95a3a4016b",
"author": "carlos lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXw9_yjQyuomKZlGpfSTxiQlKKnt7DRDgPrWo-GWIgMYPAbLZdF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-23T19:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Carlos. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d0abf2a-84d1-45b7-b8b8-b4403aa3a551",
"author": "Harolyn Redmond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLw1JgoaRIbJMC7Gqy3VzUIT2grkMnEfJqj-tWhrCawDdsZHA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My experience with the staff was excellent. He was patient and explained the difference sizes that they had and took me to several units to see which one would best suit my needs. it was a very nice experience.",
"date": "2021-08-23T16:27:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Harolyn. We are happy you had a great experience at our Richmond location. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "25b214ac-4bfc-42b9-98ab-994c261b9118",
"author": "Michelle McLaughlin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUR6-Mm1RHuwOVZrd2C2E4K2KdJfnu5t-T8-QtJpLGcy23Kt8rN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful when selecting my new storage space. Brian also helped me move my items from one storage space to the other one. He went above beyond to make sure my experience was good. I also got a free month out of it. I appreciate everything they have done for me.",
"date": "2021-08-20T00:08:30.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "ee8af7ee-0145-4b7b-b323-6365a22708a6",
"author": "Talor Sessions",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzf7UJU5JUVLX9kMuy2PaHn1ps5T8pBNNMbwTz8N5xVYYTTg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Angelica was great and helped me set up my storage unit so quick and easy! If you need somewhere to store your stuff this is the place to go. Great customer service and such a sweetheart.",
"date": "2021-07-16T18:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Talor. We are glad Angelica was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de40401f-9ea0-4de9-a5a9-050964231759",
"author": "William Sinyard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHxmvdgv_Ie2B2dwddPE7Cy0l1CRZSDSziUOgh7yrN8uKDFio=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage always helps me with everything that I need! The staff is extremely courteous and polite and I would highly recommend it to anybody. I have dealt with many storage facilities and this is by far the best one!",
"date": "2021-07-15T19:11:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, William! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 823-7440 if you need anything.",
"replyDate": "2022-07-08T20:48:10.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
}
]
}