{
"summary": {
"average": 4.9,
"total": 679,
"distribution": {
"1": 9,
"2": 2,
"3": 3,
"4": 14,
"5": 651
}
},
"reviews": [
{
"id": "026a3f61-8932-4f02-94d4-b5d908bb4a70",
"author": "Austin Colbert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXF9PQrLNp1sfdV3oSXZIfaFJPsp5dE4uBvmTgfPfahAxP3Ese7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2026-06-08T18:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Austin, thank you for taking the time to share your positive experience with our service!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f299b397-c9fa-4cc6-80b1-3d773863d868",
"author": "Bonnie Carter",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJnjgvFXB_D8ktcnekkGoeXem54UNw5GNYMrtytmtijGxe6ZzZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was amazing and very helpful!",
"date": "2026-06-08T17:23:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're delighted Kim provided amazing, helpful service. Your experience matters to us greatly.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "50bc91a4-f3ee-496e-9503-7d185ce5fe24",
"author": "Kiley Kabbes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIybVONXqM4KzTEIjmkSJ5OVUCNMJNqPS6rUY0HwGp9_TIuqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-07T21:25:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kiley! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jonah Phifer",
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"rating": 5,
"text": "",
"date": "2026-05-29T22:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jonah. Your rating means so much to us!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Clifton Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2PBD2_L52dzGTD4VToqTkr13uiKwPb1NahjzHpUdmUDQI75_9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was a great help.",
"date": "2026-05-29T22:31:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Clifton, for your wonderful feedback! We're thrilled that Kim provided great help with your storage needs.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3871125-7a05-4394-9d66-4bbd6af2b688",
"author": "riley akers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKB3vFtMZ4NUT4q5nLuc75ArfapCvLNguEQSlJD2Ux3JT4Gog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and great customer service.",
"date": "2026-05-14T22:37:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Riley! We're delighted you had a great experience with our customer service team.",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59b3823f-85b1-4c1b-9500-9643c3ff6b19",
"author": "RAESHUN W",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWH-4Lrv5XT9uex4GjafPPC4J3f3FctKikAZ-5LTFjRQeDpwDt4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-13T19:50:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Raeshun. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90d5d0d5-bc25-4117-8450-1d83648b615f",
"author": "Li Yonghao",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXQiPxuBkAa2zzzYsqIqzCcYuoV2rmxKJe8lCjLo7bZpw9H1YE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-13T15:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Li! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-06-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b27ecafd-4d16-45ad-8067-77b9a42011a0",
"author": "james vogel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7m1M8nx_-aAvv39c5aB8qRL5tysBXBAwYuNCViKOCUhxhfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-04T02:22:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, James! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9268f704-8b6b-4c9e-a867-9a4cb387aa95",
"author": "Owen Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_5SHqD4BoR2z-4HpF_gNQEydJKIQxAGRCKV-IZz6NE6neQkip=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-03T23:40:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Owen! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a50e136f-3566-47ed-a8f7-d5ef1efbf075",
"author": "Cate Owens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHmK8x50lsSp205xy608w00WcHLfw0AuI6qyuN_A4jLGgzYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-03T21:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cate, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a8733f9-a4f9-400a-948a-9f953c364b17",
"author": "Mary Grace Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyKEnItau6_gQuBWnbfb5keBAse3wdqtR9dkSRGzTVkP2aGJ_0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-03T21:11:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Mary! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "87e41b62-51e8-4c9a-b7bb-34e6e2cc9ace",
"author": "Demond Reeves",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVSJb7XoHgzc_ofse1Pfz_PfiO0yU9j15Dhmz8b3Bt3kKGKjLM=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love the service of kim❤️",
"date": "2026-05-02T15:57:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you love Kim's service! Thank you for the kind words, Demond.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3508d8a0-becf-46ca-8075-90af38f31560",
"author": "Earl Erving",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbkIjkXzn050Yc_uTo9k3ekZFypBH71c5Q1fSobtDY0h7Nqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-02T15:56:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Earl! Your feedback means a lot to our team.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b90efe61-836d-4dcf-9350-e7fecf973106",
"author": "Zidan Ayoob",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNHo749_jArFvc6Bvg8r-6jKVfkQZMHcYV_LHTbeS0ixVNy9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was super nice and helpful :) awesome dude!",
"date": "2026-04-23T00:10:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Zidan! Chris will be thrilled to hear your kind words about his helpful service.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "99c1f0f3-ec0f-4353-b043-a8ebff84efec",
"author": "Fernanda Reikdal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK_skjldfsy9xmHVxfq7csDt6jpS6XqCCQvDUC0eC3eGhgoNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very helpful explaining all the details about my storage.",
"date": "2026-04-20T16:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear Chris provided helpful explanations about your storage details. Thanks for the positive feedback, Fernanda!",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "36f407a8-be67-4fa6-b609-2c964ddbd3dd",
"author": "Shanley Vega",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVQNnKX8tnqbUle_nk0z3vcQeCBy27ZuyT3NyKQnfpfSb-nvLP6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "It is pretty good, nothing bad",
"date": "2026-04-18T01:17:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Shanley, thank you for taking the time to share your positive experience with Extra Space Storage!",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3d165c7d-f7a9-460d-9f5a-500b130efcf3",
"author": "Hit Me Bout Some Money",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK6pJud0KVZ9SIMRYeQo9AQx1n-9S0tQW44xeNJxKykRX4ubQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is the best worker",
"date": "2026-04-18T00:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Kim provided excellent service! Thanks for recognizing our team member's dedication.",
"replyDate": "2026-05-08T20:47:19.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58867906-0871-4613-879d-d5d40c6a5875",
"author": "Markstar Gamer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVLP67XseGmAhdq4lNlcXOnZ5EYViKA21NU2IU1wrKoHYrT9qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best service ever from customer service. Especially Kim she’s the best!!",
"date": "2026-04-17T23:40:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear about your positive experience, Markstar! Kim and our team work hard to provide excellent service.",
"replyDate": "2026-05-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d1decf6-4622-4a4b-9bdb-475284e7dbdc",
"author": "Angela Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWa9bbOCszhX3eQnaK_dtaFZnPdHCnKhpuVoZPxqm-QepqLxvy6A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind and understanding very helpful",
"date": "2026-04-17T18:34:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback Angela! We're thrilled our team provided kind, understanding, and helpful service.",
"replyDate": "2026-05-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0db7d5d6-c752-4812-b629-f3d5e21a03dc",
"author": "Anthony Fitzgerald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMDBRwZfaXHrS2ym3CgcG5qQo3tElNDFyqSTe-nDzVuBwx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-15T19:41:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Anthony! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-05-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9062fae-75db-4f9c-98f4-e92c946106e6",
"author": "Carson McCune",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJloDf-Pwh83f1bbEM-SRv9VSDpT-UOikI9hDoqzRS3pnb31w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-04-12T21:09:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carson, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2026-05-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aa5cdd7a-2c82-4d03-8f27-1b0e7c7d1ffb",
"author": "John Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJeDhvlzU0zL1qUm8xu4GwCx2gIIX1f-m_RebPtCmv3IaPmpQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-28T18:35:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, John. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7b16e71d-8e7a-47b6-abb6-c31bc6538756",
"author": "Damon Tyson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU64DbVi2lFpbZNR_Gej1eCDbMDmf4Ogabx3kukSx8QDw2LN-XX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Come see Chris he will treat you like a king",
"date": "2026-03-23T15:34:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Chris treated you like a king! Thanks for recognizing his exceptional service Damon.",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b87b0b9c-ad80-4ae3-b569-c8cc8f9f4c76",
"author": "Shaiann Wright",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSybhQgN6J5aGVLTm9X-WW-GV_k0BzOdjzY_leXYXPNaML=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-14T19:24:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Shaiann! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9d02279-30f7-4393-9953-efa028cc933d",
"author": "Claudia Lennhoff",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZOucw-1S5ffv5XHTnFRjD17Xi23M3hhnwMB4aIg1zQoyQOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was wonderful and very helpful, and prices are reasonable!",
"date": "2026-03-14T16:56:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Kim provided wonderful, helpful service and you found our prices reasonable! Thank you for your positive feedback, Claudia.",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0e2f1f25-6d64-401a-8327-569f11631a76",
"author": "Karim Al-Juboory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtlWNmkv_uRpAw4YWX9AePZ5Wnc65JeB3xLJ7G8XE9uZjkiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-12T06:00:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Karim, we are so happy you had a 5-star experience with Extra Space Storage. Thank you for taking the time to leave us such a nice rating. ",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a5249e67-4495-4b41-84fb-7fc23eef02d4",
"author": "Gary Gonzini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAnKTN-nNCIjAhVzFnb_Ivy-v599wHIcGlJiS9pOSE1JSsNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, fair prices. Kim was a great help!",
"date": "2026-03-11T15:50:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your great experience with Kim and fair prices. Thank you for your feedback, Gary!",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a53a083e-87ac-47b7-aca4-9cc449e7db31",
"author": "Robert Estes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2V_Y5XvmJ6dmTgGUTshENrlI3fNwV0XjFh25uuHQQZKGnHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-08T20:49:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Robert! Call us if you have any questions or need assistance with your rental.",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cad41db5-694a-42a2-8fd7-209241250393",
"author": "barak adjibade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuIByuBBx-EXc1la8fdo54sguVaDhSl_x-jVWcHv0QT0QS8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good professional company strongly recommend! Kim was very helpful and friendly",
"date": "2026-03-08T19:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear your recommendation, Barak! Thanks for recognizing Kim's helpful and friendly service.",
"replyDate": "2026-04-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a342ad60-ccd7-4db4-a572-50028ec3921c",
"author": "Gerry H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgwQayyJWY2trjbzFAU8gWM7MBL8iWIyCM_AIOVp8qz4kupQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The attendant was very personable and took care of my needs.",
"date": "2026-03-02T23:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable, Gerry. We're thrilled our team provided excellent, personable service for you!",
"replyDate": "2026-03-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b4fd914-6c59-4849-b345-34f0f9f57b74",
"author": "Diamontay Newman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICPgnSiVXjoiBpVp0bmeoMYiThAISAuMy_mM4kEQLL0LfU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Associate Kim was very great I advice everyone to seek her customer service thank you so much Kim for helping me",
"date": "2026-02-21T23:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Kim provided great customer service! Thanks for recommending her helpful assistance.",
"replyDate": "2026-03-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2ae41b4c-81aa-4bd0-97e8-23c64e24a3c8",
"author": "Kellyanna Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzm9TXWalBSHpLvi62K3JgRuEEb2yryzsVkt8jc67DWCwpb_w-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing experience with Kim! She’s the best and super helpful. With store with her again",
"date": "2026-02-21T20:14:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your amazing experience with Kim! She truly is the best and we appreciate your kind words.",
"replyDate": "2026-03-08T20:47:21.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b66446fa-e7fa-47ce-9a1a-629725f588f3",
"author": "Chris Heater",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbvTgVyrxkPwT5om1eRK6hQZ7GxjsYf88poeIJao5b-3II99Aw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris has been fantastic to work with at this location! He assisted us in getting a good deal on a unit pretty quickly and hasn't made us feel silly for any questions we've had. Move in for the unit was about as easy as it could ever be which leads into how painless and stress free the whole process is. 100% recommend anyone needing a unit, regardless of size, to use this location. One of the best experiences from all storage facilities in the area we've ever had",
"date": "2026-01-17T00:10:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear that Chris has been fantastic to work with at our facility. It's wonderful to know that he was able to assist you in getting a good deal on a unit quickly and made you feel comfortable asking any questions you had. We're so pleased that the move-in process for your unit was as easy as it could be and that the whole experience has been painless and stress-free for you. Chris and our entire team work hard to make storage stress-free and easy for everyone, and your recommendation means the world to us. We're honored to be considered one of the best storage facility experiences you've had in the area!",
"replyDate": "2026-02-08T20:47:21.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7697e781-99c0-4e36-a5ca-a0152c1bace9",
"author": "Nyron Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHVBEXfpm_vDWrxdQ4Fkif1Rp1MgC1mHnht9ua1l1aK7uf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris and his team highly recommend",
"date": "2026-01-12T15:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're thrilled Chris and his team earned your recommendation. Your feedback means everything to us.",
"replyDate": "2026-02-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fb1631a-be40-4934-8a7b-8b62881c6814",
"author": "Jordan's cracked",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIn43mFu0wrSd2PndRuAVfBXiSZzsE1hvvZ3ycIVXED3_LPMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim helped me find the right storage unit for me",
"date": "2026-01-11T23:39:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Kim helped you find the right storage unit!",
"replyDate": "2026-02-08T20:47:21.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b58daaa3-1506-4676-8539-f29978390254",
"author": "Bobby Goodwin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAg6PATY_wHf8r6VcPg2avc7fRd70Dj-bIuOkF4xyoy1oHsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is freaking fantastic!!!!!!",
"date": "2026-01-10T21:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Kim provided fantastic service! Thank you for the amazing feedback, Bobby.",
"replyDate": "2026-02-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f16133fa-baeb-4141-a1dd-a0260a6688ea",
"author": "Skyler Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV0Y13GalGWO3mpM4UHuIld0HCWUqkoF3Ga-Q8m019GQdsxk_9e=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim was great",
"date": "2026-01-10T21:37:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Kim provided great service! Thank you for sharing your positive experience with us.",
"replyDate": "2026-02-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b1c33251-a4f8-4abe-a948-0682ea84a2ab",
"author": "Ian Wingler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-u51w7t-3BfBhInCNXqoSj-c-edsxSioiKrJdRAngbolYGDSV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was amazing",
"date": "2026-01-10T21:31:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful Kim provided excellent service! Thank you for recognizing our team's dedication to customer care.",
"replyDate": "2026-02-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bacb300-1c54-4a6d-92b0-33aab1f2c523",
"author": "Michelle Forbes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUsQNc8QGgDgAdb0vXg-pb2xixwSrgSnDvKLM02kcvMTTj5CuSY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-10T21:04:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Michelle! We're happy we could meet your self-storage needs.",
"replyDate": "2026-02-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfbce7bb-2230-46b7-9c93-3a60e62671e9",
"author": "brandon schuman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUz6IimSLQgOAHdaBdZki-nJ6HJGEw3_iVTOn85X7P0ktKBKOI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim wasVery helpful. Will be back.",
"date": "2026-01-09T17:06:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Kim! We're glad she provided helpful service and look forward to serving you again.",
"replyDate": "2026-02-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "67766d64-5135-417c-83a1-c6411ae7cb08",
"author": "O O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImXC3dYPw0ixEoKt_7CluZtyhgEWuzIJwroDlDSonjJBZ_vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was Awsome and very helpful in assisting me with the perfect storage unit, she made my storage experience very welcoming. She was very nice and easy to work with compared to other places I’ve been to.I recommend seeing her for all your storage needs😊",
"date": "2026-01-07T02:26:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Kim's awesome assistance! We're glad she made your storage experience welcoming and easy.",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cbe3917d-ec6e-41a7-8448-231e39dac243",
"author": "Angie Yamamoto",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGVu4aVxICu7rMMNUY4U_vTYZd7QdBnBxLz7YxBoj48U4y=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim Scott was very helpful and easy to work with. She answered all my questions with ease.",
"date": "2026-01-06T18:14:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Kim Scott. We're pleased she provided helpful service and answered your questions.",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "75f9b06c-9a5b-4268-8424-da88bc1bd225",
"author": "Izu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKeARgsYLWDAr1DZm_Qq2MU4u6q6WK7JLwmVyHAlglubA8A3Ks=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very helpful, and helped me get a cheaper storage unit!",
"date": "2025-12-16T20:09:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! Thrilled Kim helped you find a great deal on storage.",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a7fbaa35-3d8a-4420-8826-759178ee34c2",
"author": "Notasha Gavins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKagPzCAoH20eF38DnucI8659DW-P0A5jBGsu-LJzPf3tnRNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very professional and helpful. I really appreciate him. Keep up the awesome work",
"date": "2025-12-15T16:00:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your feedback about Chris's professional and helpful service. Thanks for recognizing his awesome work!",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "154fd194-5b86-4f19-acaf-1701cd85e5a9",
"author": "thankunext",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVamsPdslB6mbHQKJc2X5vA2EOg5C-OpxJMSBMukYv3wsp-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was so helpful! I asked him for help several times and he was so patient each time. Great service!",
"date": "2025-12-10T23:12:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Chris provided such patient, helpful service! Your positive feedback means everything to us.",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "52c234be-88b7-4095-91bf-c28411e4337c",
"author": "Becca Mathews",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL58d8Bs1TWskJOJLpIcP6QWK_Xj8Nc53x2Mwc_k44MExqN9A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was great!",
"date": "2025-12-09T23:27:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're delighted Kim provided great service. Your positive experience means everything to us.",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58db8820-39ac-4ced-a7a7-2a3204b9c8c5",
"author": "Tamaca Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1idRm7ajSsPSVquyAt1eZwrY8rKsn9aKX5fVAioqkrvExmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy and effortless 👍🏾",
"date": "2025-12-08T20:56:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to hear your storage experience was easy and effortless. Thanks for choosing Extra Space Storage!",
"replyDate": "2026-01-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8eacb02d-7b23-4c74-a5e6-05870f81c091",
"author": "bryana towns",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjcOv5WWQuL7_5cMzpuZdysXRBnZgzjfR6Cq4UXKWBHD4B9jpO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim Scott was very great and helpful. Super nice . The storage is also in a nice safe area.",
"date": "2025-12-06T20:46:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience with Kim Scott and our secure location.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "41b63b2d-a130-49e3-8dee-73a955b52b4c",
"author": "K C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBZRT0QEkncTx1XpK8W1uS6L9WGcYjCWjwPQq8BIKe_-BN1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is really nice person",
"date": "2025-12-06T18:05:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Kim provided such wonderful service! Thank you for recognizing her kindness and professionalism.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3db0bb83-a350-42a8-944f-f7d81527c18d",
"author": "Yanbo Li",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIl6mI3Voat_9XCFoaYKJ8We45R8jkiHxuL-acRhzD9gxZkZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim here is very nice and helpful!",
"date": "2025-12-06T17:18:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Kim provided such helpful service! Thank you for recognizing her efforts, Yanbo.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b189a537-131d-4a8d-9409-8e7b875da72a",
"author": "steven jones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI7-SIGn7ijV8_0y1rPI4BaHHpQXaFGSgMkNTfuH70kiW8Oqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Im having a very pleasurable experience with Extra Storage. The representative named Kim Scott was super helpful and kind as well. I know I'll always use Extra Storage for all of my storage needs.",
"date": "2025-12-05T17:42:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback about Kim Scott and your pleasurable experience with our storage services.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3d0eb0ad-097a-4c4b-b8de-dbaff54627ad",
"author": "Owen Doucette",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocId4vEQaSWVzzlG-0yGhdh02FvappOb-ZaNjaxaUwLfu_3Rcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I cannot speak highly enough about the team at extra space storage Kim and Jess. Their level of dedication and personalized customer service goes far beyond what you would ever expect from a storage facility.\nThe move-in process was smooth and professional, and Kim initially went out of her way to help me find reliable local workers when I was under pressure.\nHowever, the true measure of their exceptional service is this: because I am currently out of state, Kim and Jess are personally watching over my unit for me. This incredible act of trust and commitment shows they genuinely care about their customers and the security of their belongings. Knowing they are there to monitor things provides unbeatable peace of mind.If you are looking for a reliable, clean, and secure storage solution where the staff treats you like family, extra space is the only choice. Thank you, Kim and Jess!",
"date": "2025-11-25T00:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Owen! Kim and Jess truly go above and beyond. We're thrilled they provided exceptional service and peace of mind.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "7de2e73b-bf66-4655-967e-2cf18489451c",
"author": "Lyndze Decker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEgVrX1mGQ2rXN3fIVUFQ77u0NlLY00cUw2oaRkaSqD8nB5Onu=s64-c-rp-mo-br100",
"rating": 4,
"text": "Clean units & facility. Excellent customer service. When voicing my concern regarding my inability to afford the upcharge in rent, they were willing to work with me & offered me a lower rate. Grateful to have chosen to rent here rather than several of the other options.",
"date": "2025-11-22T16:15:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our clean facility and customer service team's willingness to work with you!",
"replyDate": "2025-08-08T20:47:22.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "be39ae21-c905-4084-823f-a63b0d869d44",
"author": "Teeya B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTWJ2JFNG0Nu_U28MR6rTkXFUI7emBJhPPp1AABFD2OiLzsPYs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim, is an excellent worker and very knowledgeable",
"date": "2025-11-18T21:47:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback about Kim's excellent work and knowledge. We're proud of our knowledgeable team.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9b78c84-0c82-47ed-91e4-e33898518a08",
"author": "Jaelyn Mcgraw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW2SJ1itiH-J9Joem7ZXCyxaTmiztAVccxvpmm3_9WcQP86Dfsa=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Kim S. while closing out my unit today :)",
"date": "2025-11-15T20:07:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jaelyn! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b5882e84-8ad5-4f0d-a95d-db915807fdee",
"author": "Pamela Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWkWsd_88ucv2_7yqqwZF72lGw2Xc8hHpRezXgguQQV5kQvYOI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim was very helpful, a great experience with her.",
"date": "2025-11-11T18:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about Kim's helpful service. Great to hear you had such a positive experience!",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9d3c9cb-d1a4-4623-a33e-2be9db0f58c5",
"author": "Amber Berkes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKaGz0Hs2MEVKLlWAmHZMe6dOImcDSslMG0ayYV0-GcUy4YMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is amazing! If you need storage this is the place to go!",
"date": "2025-11-10T14:28:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! So glad Kim provided amazing service for your storage needs.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d747d0b9-f010-408e-a7d9-7edc241801e2",
"author": "Anthony Glenn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU6ciUcVl7kAmUHMLMAxkOal8-EjE2SlhUMMl-m0FuzXUjubH4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is a very very nice person she is great when it comes to customer service",
"date": "2025-11-10T01:11:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your kind words about Kim's excellent customer service. We're pleased her friendly approach made your experience great.",
"replyDate": "2025-12-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4880f57f-c431-4c63-965a-b6c56a2a37bd",
"author": "Al Dunn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKhmEXsnjMM2z2jSfc_pOQ78neWWVVmxwIxwmGm8HU8KtY5VK3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very Helpful Great Service Kim",
"date": "2025-11-06T19:08:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're glad Kim provided helpful, great service.",
"replyDate": "2025-11-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de7b6347-dd8e-48cc-94fb-fd51e8898bb2",
"author": "Hannah Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTjkRb00mx4VOwgcfbTDXlFYy7Ddb9f6eWRGGthJPpg10UVPhc=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a storage unit in a pinch, and Brian was very helpful in getting me set up with one! Just wanted to shout out this location for their prompt service.",
"date": "2025-11-05T20:35:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Hannah! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13cd5f42-75c4-446b-9222-d0802ac8932d",
"author": "Aparupa Bhattacharya",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3zKR1vzG1EaKIVoqxaTMs4OfyYDQaHsvL0tLkrIByQBfnyc9C=s64-c-rp-mo-br100",
"rating": 5,
"text": "We had such a good experience renting with Extra Space Storage! Appreciated the sizes of units, value they provided and how easy they made it for us to rent. A big thanks to Kim Scott for some exceptional service when I had a question on our account!",
"date": "2025-11-05T17:40:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! Thrilled you enjoyed our unit sizes and value. We'll share your kind words with Kim Scott!",
"replyDate": "2025-11-08T20:47:22.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "58e3c723-9d6b-4d36-8ab1-2f5e7e80b277",
"author": "Mcmarion Martin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpNnh7bhXEXtDhFA4SSM8igFFEE9qKjTcVJAp2xd5FIdPurw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-10-30T19:49:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating, Mcmarion . Please let us know if you have any questions about your rental. ",
"replyDate": "2025-11-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ad7bf1ab-e854-4a34-85e7-27d56d4f57de",
"author": "Ebonni Akins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtUhI9TlyC-c9y_yrKD1dsDjNXzLZ74GRUs21fkLKTKaBIY-wA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Customer Service!!!!",
"date": "2025-10-24T18:54:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your great customer service experience with us!",
"replyDate": "2025-11-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52ef6b89-4c92-420d-b6c9-180571428df3",
"author": "Hemant Chauhan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJadBrUU4KOek4loeGszE1_Esh9OEkmdfk3k0Mk9Qp55DhtNg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great people on the site very helpful",
"date": "2025-10-11T02:49:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Hemant! If you need any assistance the future feel free to stop by or call us at (217) 403-9443.",
"replyDate": "2024-07-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8f8c2521-811b-497f-a13c-dd686653134c",
"author": "Anna Hills",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4pbe1EQr1ctyL7GbKsbilbkGazP7FOZYsrgmiJNMlG4EJrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim gives the best customer service! She’s always so friendly, helpful, and makes everything super easy. I highly recommend Extra Space Storage to all my family and friends because of the great experience she provides. Kim really goes above and beyond — I tell everyone about her and bring in new customers all the time!",
"date": "2025-10-09T14:28:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about Kim's exceptional service! Her friendly, helpful approach makes all the difference. Thanks for recommending us!",
"replyDate": "2025-11-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a121878-e825-436f-b000-9d641d8efce5",
"author": "Amy Hansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcE48LKTuIBQsmQ9w-v3BigtEKAibB8dK712wLlDfbnfOX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim is the bestest ever!",
"date": "2025-10-08T21:56:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about Kim! We're glad she provided excellent service.",
"replyDate": "2025-11-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd6b0a79-4ac0-4425-a067-f5c0bd0b6d19",
"author": "Steve Lalich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiZXXrSCSUpbWNk-TRKucQ_mkuzO8VUqedqf89GgUxLzltjw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris did an outstanding job getting me set up!",
"date": "2025-10-07T16:40:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! We're thrilled Chris provided outstanding service setting you up. We appreciate your business!",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "841ffe12-e95e-491a-bf11-c7fe4c782ba7",
"author": "Paul Huynh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkbe1q7IDjD79kcQyv1p9-Xzlw5nfavklnQKm4chVLBANcpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "He very nice and helpful, high recommended!",
"date": "2025-10-06T16:07:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Paul! So glad we could help. Your recommendation means everything to us!",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6adc5360-1300-42fe-8de0-b5db6b195377",
"author": "MICHAEL THOMPSON",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnjTa71CI3tEf7A_KeKNGPvqYA9RKu91eSDE_TJWoVv0qVH4Do=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks for your detailed and kind customer service!",
"date": "2025-10-03T15:20:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're so glad our team provided detailed, kind service.",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5f1df8f6-d373-4b21-8251-b2aa460b11bb",
"author": "Debra Wenrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA42oHsnwmfPnT_w7bEO83tSyblX8j8g4BNx30eBMs1dNlwQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They have been very nice with us switching storages.",
"date": "2025-10-02T22:34:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! We're glad we could help with your storage switch smoothly.",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41bf33d6-b04c-469d-85fd-99182fd76bd4",
"author": "jredmon09",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMbr7mbeUnXgMI1n6iTPGRe6dgS_yRGv6PtblZq1qFEN4yfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris at Extra Space Storage was great! He was very professional, a good listener and displayed very good customer service.\n\nI wanted to rent a space from him even though they didn't have what I was looking for. I will definitely recommend that people call Chris if they are looking for storage space. This was my first time ever meeting him. I have a background in business so I value great customer service.\n\nRegards,\nJoe Redmon",
"date": "2025-10-02T21:51:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear about Chris's excellent service! Thanks for recognizing his professionalism and customer care, Joe.",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "daf50fcf-c1e7-4ee1-9c7e-8c48df031de1",
"author": "Tiara Forward",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHJbs8xD5U-TclEOcCvGxclg6tGWQsWE-6Z7XkB_hhJflU3Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Chris for the advice. Very professional and kind.",
"date": "2025-10-01T21:29:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear Chris provided professional and kind advice! Thanks for the positive feedback.",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f04c324-fcd9-4c9a-8c5e-4f7e994503cc",
"author": "Michael Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK__0CnbsfP9X36cAuT8RkE3zkMIcnO7hqjuICDtnIdDZnazA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I worked with Chris who was super attentive. The process from start to finish was extremely easy and the storage unit was clean and ready for use.\n\nI highly recommend especially with all the advancements such as online payment and online reservation.",
"date": "2025-10-01T17:30:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are utterly delighted to hear Chris provided super attentive service! Thanks for recommending our clean units and easy process.",
"replyDate": "2025-10-08T20:47:22.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c0013f52-8f05-48c7-a618-65a095a16772",
"author": "Gina Matias",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1OdhfivW3IUaEpqy_pDaEi_3oLPs9wqvgcRKR6dPpcH1Zjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Seamless over the phone rental process, done in less than 15 minutes.",
"date": "2025-09-08T18:15:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your seamless rental experience! Quick 15-minute phone process makes storage easy.",
"replyDate": "2025-10-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cbc5009-9528-480d-9b43-52c427334eb0",
"author": "mountain humerly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLN962X4D6dHe-eeYF_vNPzhlKzinAyTC2kHGp8o97-Xmcapg=s64-c-rp-mo-br100",
"rating": 5,
"text": "good assistance",
"date": "2025-09-04T19:21:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to hear about your good assistance. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e27902c-3f9d-49d3-bec7-f1faf9a0d847",
"author": "violet evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlVKLuvbHLyvE7oxcRg95AlDeeyfmyBRFEYoq5u4HYy7OsPJwX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage help with my needs for storage they are kind, helpful and nice",
"date": "2025-09-03T18:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad we could help with your storage needs and appreciate you noting our helpful team.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "791341a1-bbbc-48a5-9a23-41eb0e4c34c7",
"author": "Tamia Mcgill",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVu4hgw5deGvesy00g4hmAAGxiTRQSTmwGeSl8AAtGU3jLuEdph=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-01T18:56:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tamia, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f78e4711-0503-448b-89bc-f3d9c4970a9e",
"author": "Davis Parks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX116ANjUtcK82q6Paz10f5IhG3P5xXCfpcPs2_agMQS8b_3Yj2=s64-c-rp-mo-br100",
"rating": 5,
"text": "With the caveat that (like all storage units) rates dramatically increase after 3 or 4 months, this is a great experience. If you only need storage for a quarter, then these units are well priced (best in the area from what I saw) with excellent customer service. The customer service is really top notch and made the experience well worth it",
"date": "2025-08-27T17:05:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are privileged to hear about your great experience! Thanks for recognizing our top notch customer service and competitive pricing.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "a5ce5aa6-bfa0-4b1b-a491-f1e174f54d68",
"author": "A. B.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY28pSBm0nqZ3tEtUGdNUIevwpDxzeHyfDTtIEj8IKdGl37A=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "No problem. Rental rates can fluctuate dramatically depending on when you rent. After the initial 3 months payment, the following monthly rate jumps to higher, regular rate.",
"date": "2025-08-16T23:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi A., Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "274a8957-7294-4f0b-9058-9f9c82d9f56b",
"author": "Keiona Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3zHPBBeb5uCwcveUEhOmvRLUuRwIZfAEaifMudLyU90xN6gcq=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The guy with the long blonde hair was very helpful I forgot his name. And his customer service was really good. I recommend working with him.",
"date": "2025-08-13T00:38:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear about your great experience! We'll pass along your kind words about our team member's helpful service.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eda392d3-fd4b-459d-be3a-66e4fa813dbc",
"author": "Teiona Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJj7Fr3twLB9W5QRl7JhW3GU61g4SGKVRG-jBwEKnqYDQMlFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful and professional service received. Would highly recommend!!",
"date": "2025-08-13T00:26:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the recommendation! We're happy our team provided helpful and professional service.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "20c602a8-aff0-448a-91b1-a014b72e70ec",
"author": "Edgar bucio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIQ0-gSltKSmz1iYh3IlpiCUz3Qt60AFMEsUgs_pBymDOFCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-12T00:25:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Edgar! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4af641a4-eea6-42f4-ad06-bb6d89f8dcb4",
"author": "José gerardo Ferreyra garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLbSySIOGK4rTCIIm0zLU76SPzDCMgRhctBjTgd9AFwigiP9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-08-12T00:25:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, José! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c040bb24-138f-4867-b620-df55b1ddbf67",
"author": "Brian B. Monson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVPBDypSBPyo9bkwv_J8UQjIsOUYgHi6Haiunj93sx9PJKl5s3Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was really amazing when working with our situation. He was understanding and flexible and willing to work with the complicated timeline that worked for us.",
"date": "2025-08-11T11:38:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Zach was amazing and understanding with your complicated timeline. Thanks for sharing!",
"replyDate": "2025-09-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a51d4eb3-a954-4de6-998d-983efcc01750",
"author": "bob vargas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIGDSZda4kwZclD6bJ18TSW3AA1lV02VNkZIjb76f7xSxEA7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and deals. No hassle and quick.",
"date": "2025-08-07T22:57:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words about our customer service and deals! We're glad your experience was quick and hassle-free.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f8345693-5b7b-4560-928d-8f3220f41222",
"author": "alberto morales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKiO_-ACTrFwIPK1ZK7Q3lAZBWHkj2GRUBa6Swrpj-3sX6Gg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-19T17:06:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alberto, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0798591-2951-449e-b70c-3d7da9ff7d0c",
"author": "Luna con",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVDcb2Fh-QclZNi97YVpdJU5yTpByVdEellzw2PiYeH1N5mKss=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-18T00:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Luna! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "42128326-d9ea-430c-8b88-2104d5a3dd3f",
"author": "Wilt Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX47MvbSGWmHh2wztC2mIlcpAKj49wvJADgN9yFAYAd2sad9Zkr=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-17T14:47:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wilt, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1576937-0653-4d4b-a50e-e7203be4c890",
"author": "Kathy Stitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocINITNgzeuB4U8XiOM-3Hq6OgDFGXAHrOnrHUAcY-DDzUNd1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-14T22:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kathy. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d167b6c0-74c2-4681-949c-6aa59618270e",
"author": "Chen Zeng",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHGpsEbwq5rqKFsfPvQ5TiGsXwXVAm_II-pP6fF68iOlArSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-12T19:40:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Chen! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "168e006b-607b-4eab-a3ee-ce99db4703fc",
"author": "Jason Roberts",
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"rating": 5,
"text": "Thank you Brian I appreciate all your help for today sure a outstanding facility, hope to do business again!",
"date": "2025-07-11T21:45:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Brian and our facility! Thank you for your business, Jason.",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
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"author": "oscar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKdsEX7L7m3kIlMoHceyiVtq8tozJLh8Pk7GtVidALkuBQfiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-10T21:37:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Oscar. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-08-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Harley Miller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLkNW12MvTtGqBdOHZ6bMi8hLP7KsBasJQqXj_irzKeYGEk_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T15:23:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Harley! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:23.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a8b6ee5-c08b-4e46-bdf1-a9af7a1f1611",
"author": "Jackie Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbVN3Vib5-gCZeUwB1OvKiBhxXlySWNSipLqJmJ_f3zGeAWvY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-25T15:43:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jackie! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ca87dbd-fc92-4c52-8224-858d8c0fee79",
"author": "Aduwb H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmROhrnOe1eTg9MKxFrPrL_8vlyzw556gOZHObfMlaiwX2Pg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-25T15:12:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aduwb, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Nick Walters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8bhkswhyr50aqoAgkeA2iP0IDJqZwLhDmR8-PK81EISjkNw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy and convenient location. Safe, clean and meets all needs. Brian is great to work with and goes above and beyond for his customers. Highly recommended!",
"date": "2025-06-24T00:53:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience! Thank you for highlighting our convenient location and Brian's exceptional service.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "946d2fe8-8ada-4d2d-bf62-4e98edf38b5d",
"author": "alex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUhjiLPsMeL-aKXxzfAi2eM_bGn0-CzZyT1FZdfC3pFefzsmlc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian",
"date": "2025-06-23T16:52:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear from you! We'll make sure Brian knows about your kind words.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bd6ed73f-fa31-4db4-b96f-efd1c4ef1507",
"author": "Eddie",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKK7pdDc55gRmEB3I2Sfu7Grvd0eOJmXFCL8Nab7dXkg6CmZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Bryan and Alia",
"date": "2025-06-14T20:42:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Bryan and Alia provided great service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "384be476-4ba1-432d-a98d-a21339fa00f9",
"author": "D D",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIEKNhK1aLvIRaz7EdeETNDHDjjiXRSoXQ6xUOy-h_3T2aLNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian helped me out. Great guy, nice space.",
"date": "2025-06-14T20:14:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Brian provided great service! Thanks for choosing our storage space, Dean.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "david reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvLdbat8UR2ebBhZfs7c9oKm-jK6adPJkAoC7DpCGEhm1IUIQa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-11T21:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, David! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd221acb-cfc3-4e27-8e70-8cc97a6e8480",
"author": "James BIVENS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvUeTFu-azWkJdLp2wITAL_XzWKlsYsnyMBCI8NNqLUwdbLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-11T15:23:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, James! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ff9662b-d1f2-4111-9667-f98c788394d3",
"author": "Zyh Parker",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXY-tUEI9OlGZdKNZzO6lC88crAJ-2Ya8dfdQdW2SCOQPzIeh50AA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-27T21:52:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Zyh! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc7e14fa-786e-400c-ba73-5a328a36a5f8",
"author": "Norma Chaidez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlzeipuHkwwUOFUSMaHZAPrN2EuGZJp21nQPWU41mjdpZ-zA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer services.",
"date": "2025-05-08T22:43:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that you had a great experience with our customer service. Thank you for the feedback!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fea8ab51-4e77-4c76-a03d-649bcc7a362a",
"author": "Loretta Morgan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEadF6eDWPcadxBlZzAPlhSuWCgLDFDxbocbQfB7zLKhxTcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-08T17:55:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Loretta! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "40723438-860c-4e52-9edb-79cb0c396607",
"author": "Jaren Chua",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWm2sG__Djb0Ee4p2T0AtqHuXqcWU7PkC9LEHEDw8r3X6Ka5LCHiA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-07T23:18:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jaren, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "92e267f0-9525-4603-ae6b-fbc7b0aaa979",
"author": "Yibo Hou",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUea8cXqK5a-zE1V5_CamYpivfbeWCUhGoQ33om2_iDxNK9ho5Kxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-07T23:17:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Yibo! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "085d3be6-bd63-40e3-8eb9-2cf432c467df",
"author": "Megan Kreiger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQ3igFm3_4bagHXjPWj2NgGVNHFamUSY0guhpvT5i0slgo8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-07T21:58:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Megan! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d19e76c5-86eb-43cc-b0c5-412eb50b2842",
"author": "Tim P",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCMigPpH4C62yfLvj15sUwoH_jcO1JKRj6bwMqZRPHZI1p904=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service. Prompt response,\nFriendly mgt. clean unit. Golf cart escort",
"date": "2025-05-05T15:08:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We are pleased to hear about your fantastic experience with our prompt and friendly service, clean units, and golf cart escort.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "059c4064-e0ac-44d7-8a17-dd0d269b69c2",
"author": "Toni Buchanan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF5xm05u-loM_eyHOiSLsL127PCDSOQPnlxaL4408qqKSTPdOP=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Tarrion is the best and very helpful",
"date": "2025-05-03T16:23:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Tarrion was very helpful. Thank you for sharing your positive experience with us, Toni Buchanan!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c0843046-4dd4-4428-9916-8e3058f64be2",
"author": "Amanda Fults",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjth3BG3iJkEWw1fU6lRXthH9p_EB6sheoYxMVuPcv3y8XNg=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was the best experience I have had with a company in a long time. Brian was super helpful, understanding and answered all my questions. Definitely made the right choice picking this locations.",
"date": "2025-05-01T16:55:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your positive experience with us. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1fe2d11f-d26e-441c-8a74-f25ce8be6a91",
"author": "ckdk55",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhajsLPf9_h-r3e-KdYVaPJPf5ROR-C8Ajp2lqRTMLFwMbNrRO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T19:31:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Ckdk55! We are here for you if you need anything.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30dfe556-724d-4ade-b42d-2e1ca4222194",
"author": "Siwoong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK88xatRtitel1-SAMl3-zL5WHn5ouf37xSBEWLFcTA4IioCzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T19:15:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Siwoong! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bee5962-f26c-4d2b-95cf-e1ada8f6dfab",
"author": "milly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpO2PxxJRe0aLjiny9ggvaBORp-J7v-Tb6R0jZCgTIvhdP0Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-25T17:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Milly. Your rating means so much to us!",
"replyDate": "2025-07-08T20:47:24.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75085ea3-526f-4dd1-a50c-ae38711543e5",
"author": "Mike Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmQnDlsPwiNWWSQy1wQ1ielP7itOxGRNubf1WhWl7Q1_V4rg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-15T22:48:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Mike. Call us if you have any questions or need assistance with your rental!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f421424d-145b-4ce9-b3b5-18be96fe9596",
"author": "Kaylee Mabry",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWXVTvFgeQVaPlpso5j08Z4Ann4LTlxUR7AfipqHMFme3nPUdSI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Alea was great and very attentive !",
"date": "2025-04-08T22:02:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Kaylee! We're pleased to hear that Alea was great and very attentive.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bea4e544-3a68-4ff8-93be-a4bb5c90be72",
"author": "deanna vaughn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ5HdQ3GleGfgWIr7EyrEw5uKNf-eTcFd6JyJQzTZ_k53_WFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks soon much BRIAN You were the best.",
"date": "2025-04-07T20:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have provided you with the best service, Deanna. Thank you for your kind words!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5e69dda6-cc49-448a-89fa-9fa64f47a6ef",
"author": "Vincent Wirawan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEcVEUmZixVsC-DDJproGHxV3j4m7SbFLmsQZHHAVHsCs0fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-04T22:18:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vincent, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "82ae314d-56d9-4e35-8cb2-738358794d66",
"author": "Laquita Winfrey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjTLDJByVM8gV9El0Ozjhs_sMkCyWEOqo_6XjzyjUT1ia8bEU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-02T15:31:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Laquita! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ffe305c0-c5c3-4afe-9a42-2dfe0adca07f",
"author": "Mary L",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAGdA2RVdWN3nOwHECV1Z74j1SR1kegtO_aTWlQBcMre4cOsd0fA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "We had an emergency (moving van overflow), and urgently needed short term storage for a small amount of furniture and boxes. Extra Space saved us. Not only were they close by, and friendly, and even affordable, they actually tried to help us by giving us first month free. I met with Alia, and she was truly the light of my day. She was so full of good will, intelligent, and just plain nice, that I was kind of sorry to be moving away. They had a unit available in fifteen minutes! I highly recommend this place.",
"date": "2025-04-01T14:14:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have been able to assist you in your time of need. Thank you for your positive feedback! We're glad that Alia was able to provide such excellent service and that we could offer a solution so quickly. It's always our goal to be helpful and accommodating, especially during urgent situations. We appreciate your recommendation and hope your move went smoothly.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [
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"price"
],
"sentiment": "positive"
},
{
"id": "4fd35362-7c90-4046-a3a3-67462cbcd5ea",
"author": "felipe zabala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlID8Q5HOiJ50vsUFE3TG9KMN9zRmX8CrEvwBbzz-TTE332g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-26T18:40:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Felipe! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "70190e23-c873-4ab9-9f83-c1b8605529b8",
"author": "Glenna Tharp",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKIOlRfmzhwdpFQ9ImJ5Vesp-KecAWPYt7HyhlCnGQeZ6maw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank You for your Extra Great Help Brian, Outstanding Service!",
"date": "2025-03-19T15:25:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Glenna! We deeply cherish your kind words and are thrilled to hear about the outstanding service you received from Brian at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jeanpy Matunga",
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"rating": 5,
"text": "Thank you brian",
"date": "2025-03-19T14:16:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
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"rating": 5,
"text": "Alea was very friendly and professional. They made the experience very simple and quick. Honestly, some of the best customer service I’ve had in recent memory. Would highly recommend renting from Extra Space Storage.",
"date": "2025-03-15T19:22:22.000Z",
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"reply": "We're elated to hear about your positive experience with Alea at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
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"rating": 5,
"text": "Zack was very helpful in opening our storage unit",
"date": "2025-03-14T23:55:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Zack was very helpful in opening your storage unit. Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:26.000Z",
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"date": "2025-03-14T17:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Ryan. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"rating": 5,
"text": "Brian is the man helped us with everything we needed",
"date": "2025-03-14T17:35:27.000Z",
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"featured": false,
"reply": "Thank you for sharing your positive experience with Brian at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"rating": 5,
"text": "Thank you Brian for making the rental experience easy as can be",
"date": "2025-03-14T17:35:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Wyatt! We're delighted to hear that Brian made your rental experience easy.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"rating": 5,
"text": "Quick and fast dealing!",
"date": "2025-03-13T23:05:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"date": "2025-03-10T17:24:53.000Z",
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"reply": "Thank you for the 5-star rating Matthew! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"rating": 5,
"text": "Brian at Extra Space is always very friendly, helpful and a lot of positive energy.",
"date": "2025-03-07T16:40:19.000Z",
"verifiedTenant": false,
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"reply": "Thank you for taking the time to share your positive experience with Brian at Extra Space Storage. We appreciate your kind words and are glad to hear about the positive energy he brings.",
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{
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"rating": 5,
"text": "First and foremost I have to say that every single time I call extra space storage on Kenyon road in Champaign Brian(Hopefully I got his name correct) is always very nice and professional. My payment was a week late and Brian waved my late fees. I’ve been with them for over a year and I’m very grateful for their professionalism. If you’re looking for a storage facility extra space storage is the way to go!!!",
"date": "2025-03-07T16:26:32.000Z",
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"featured": false,
"reply": "Thank you for sharing your positive experience with Brian at Extra Space Storage on Kenyon Road in Champaign. We deeply cherish your feedback and are glad to hear about the professionalism you received.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"author": "Clinton Bryant",
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"rating": 5,
"text": "",
"date": "2025-03-03T23:25:11.000Z",
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"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Clinton! We are here for you if you need anything.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"author": "Andrew Varner",
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"rating": 5,
"text": "These guys are great. Thanks Zac and Alea!!!!",
"date": "2025-03-03T21:28:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. Thank you for reaching out.",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
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"author": "Terri Haines",
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"rating": 5,
"text": "We have rented from Extra Space for quite some time and have been pleased with their customer service. When we moved to Tennessee it was time to empty our unit and Brian was very helpful with all of the details.",
"date": "2025-02-25T13:29:17.000Z",
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"reply": "Your review is appreciated. We're glad to hear you had a positive experience with Brian at Extra Space Storage. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"rating": 5,
"text": "Brian has been very helpful with moving in and out. I would highly suggest renting from Extra Space Storage.",
"date": "2025-02-24T20:04:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We deeply cherish your feedback and are glad to hear Brian was helpful during your move.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"author": "Leslie German",
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"rating": 5,
"text": "Brian was extrehelpful.",
"date": "2025-02-20T20:25:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Leslie. We're glad Brian was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.",
"replyDate": "2025-07-08T20:47:26.000Z",
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"sentiment": "positive"
},
{
"id": "a8488791-dd82-4348-b081-31ae30c702d3",
"author": "Kenny Bilger",
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"rating": 5,
"text": "",
"date": "2025-02-18T23:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kenny! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
"id": "3668ce39-0dac-4970-a5cc-ce49d6839aff",
"author": "Robert Deedrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKi0fWYUkGyqQ_L1kZKAQ7UhjAx5O0RDOr_-q0pIwLueZzEAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "easy transaction! Brian was very helpful",
"date": "2025-02-14T20:58:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your positive feedback! We genuinely admire your easy transaction experience with Brian.",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"author": "Ben “Ben10” g",
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"rating": 5,
"text": "Thank you alea for your help.",
"date": "2025-02-12T23:22:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear about your positive experience, Ben \"Ben10\" G! Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
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"author": "Scott Wylie",
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"rating": 5,
"text": "",
"date": "2025-02-10T16:50:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Scott! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
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"author": "Michael Herring Jr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJiL37AKROuJW1qvqi54dHraYBbdhEo7hK_H5t46wbUl4SAJKZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Both was very helpful ☺️",
"date": "2025-02-10T16:10:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that both of our staff members were very helpful. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:26.000Z",
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{
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"author": "Jake Beccue",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBYqCgFHJ962gqscvSNd2qf1UoMZsbG9Y5ALRPXyTMkCt-4g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian has been excellent. He’s helped out at the drop of hat. It’s also a great facility.",
"date": "2025-02-07T21:40:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. We are glad to hear that Brian has been excellent in assisting you. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
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},
{
"id": "ced619e2-0a4c-4d30-a411-f5bcf1016b4b",
"author": "Juan Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9Zapa7qZ1syZlNXPha6dIdmJ_8E_uO6tz75E-y86qZiIkFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian",
"date": "2025-02-07T20:21:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to have provided you with excellent service, Juan Herrera. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
"id": "1a97e1da-2efa-41f8-afa6-764e8883e392",
"author": "Gina Cotton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJHa5c_qUYeOpUF6ArZfDMRUk3r4uL27HQVmX50zVs9fBzJdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-07T20:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Gina! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
"id": "9b564397-2e6b-4ef8-b13e-27ff05cf0a10",
"author": "Reuben Allison",
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"rating": 5,
"text": "Awesome service",
"date": "2025-02-05T17:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had an awesome experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "406fbb71-08c9-4f58-94c4-6cf0c461ef79",
"author": "Verna Neely",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEt4jHGOr41JQWUTDCdF9XwM_GnAnTSGaSUdVl1QkV0aZM-w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-05T16:36:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Verna. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Andreanna Gatson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmG9H4sEtagwkMOe396bMGd7j9idFJShw4yg1TFFyKnMc9lV4=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-31T20:47:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andreanna! We're so glad we were able to meet your storage needs. ",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
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},
{
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"author": "Jennifer Shelby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL5jCCgdnrwqFoRee3kvlxIM-LZffAqtI86f1q3o1ysYxXSyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was great to talk to! Very informative!",
"date": "2025-01-28T19:40:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that Brian was very informative during your visit. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
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"author": "Michael Leischner",
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"rating": 5,
"text": "Thank you Brian",
"date": "2025-01-28T19:05:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback, Michael Leischner.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Amanda Marry",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbGyeciuPk7en9bG5-cqQoTmp9g0Vat8OjxMuVxb7psf8e8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-28T19:00:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Amanda, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2025-07-08T20:47:26.000Z",
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},
{
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"author": "Jordan Moore",
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"rating": 5,
"text": "",
"date": "2025-01-28T18:56:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jordan! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "thomas snook",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnDqXbsLdAsAAVdkRK7SFZxr4j2DHSm6KRD0QrhRBtAbMPww=s64-c-rp-mo-br100",
"rating": 5,
"text": "five STARS BEST SERVICE MORE OUTSTANDING THAN A FARMER OUTSTANDING IN HIS FIELD",
"date": "2025-01-28T18:00:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your outstanding experience at Extra Space Storage. Thank you for your wonderful feedback!",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
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},
{
"id": "e5c9bdc5-2a7c-4977-89c7-93c2aa419fd0",
"author": "Todd Sean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsD8H39_FcSLAakZOyH3wZrAtvqLMc0Ypg_8KCK12eB-_0wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-27T23:34:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Todd! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out.",
"replyDate": "2025-07-08T20:47:26.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6bb6dd8-7502-455e-bc04-62076e19435e",
"author": "David Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHEzG29Y7_bkxbK_3TOQ3gq-vvEb-wgrM5ooyGv86PAPRq7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian and Alea. The unit was spotless and the customer service was fantastic!",
"date": "2025-01-27T17:56:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your fantastic experience at Extra Space Storage. Thank you for your kind words, David Lopez!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4c1c909a-6400-4273-b152-6ca89b1ddd11",
"author": "Ethan Rome Dance",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiLbi-7ZWoVPYtZeXPaSr-2ek3iTHj5Q4on8mD-WnR3N9w0cggfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-27T17:13:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Ethan! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05c94b71-366f-47af-9d27-99baf91ec42c",
"author": "Victor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWrSeQKz_csOToT3t7xAXGJLYN_R5HbsbmoHPuWPEibt-mGDmwm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding service from Zach & Brian, clean unit, worked with me for the best price, recommend to all",
"date": "2025-01-25T23:09:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Victor. Thank you for recommending Extra Space Storage.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "d8bac143-dee5-43c1-b330-f93d62e8fd14",
"author": "joseph hashbarger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVn9Y-f7Ik-wX0HJpGCEQjIOpPTzvvPRTlxvRVHa5l48voObtYe=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have great things to say. Came down rented a space . The company guy was helpful and very nice . Great experience",
"date": "2025-01-24T17:40:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76b002af-e58d-4a80-8fe8-bde989b59b89",
"author": "Regina Hobbs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0lXVjjTq1q9fzblz3c1LzofuHH9lEsfM2khEpGpHGhmm9nI4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T21:27:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Regina, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d96442f6-ac59-42dc-80bf-f0a3ca84bbbb",
"author": "Kalib Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLb_ZADz7Axs6JjYNWfkghf4YR3FhFZppzHXaOnrKvDJa8KHw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-18T18:32:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Kalib! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c96ec3a-03c6-4c24-818a-17c2adf83328",
"author": "Lenea Douglas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7fpBRomOqldmT6Ys6T_NUJUsoT-Q03E3QGUxbdNrzx4ZTwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place clean nice customer service",
"date": "2025-01-17T19:39:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with us. We sincerely value your feedback.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "677bca49-545a-4c6e-9834-0be08e5155e9",
"author": "King Moe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocILCuBe_XIqsYfAySJLXvHmBZv-7H1lG7o6ZITBvnXWvjTzIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great spacing thank you Brian",
"date": "2025-01-17T18:23:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that you found our spacing great, King Moe. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4872ba7-0891-4fae-9a1f-dd5e09e335ba",
"author": "Calbert Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7nP_t51T2ojk9iVRMAOcg3pVcudDUfPYEivnWO4un8YX8aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank You Brian!",
"date": "2025-01-17T17:09:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "950133f3-0736-40ab-ba0b-cb24552dcdd1",
"author": "Natasha lewis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzHsYuK7qX9G-qu_yQQDptj9EzHfW_88S4wRuWz5ILHTPZigkeHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a customer for a couple of months but I can say that I'm pleased with the service and the secured of the units and overall I have had experience wonderful customer service!!",
"date": "2025-01-16T23:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you have had a wonderful experience with our service and secured units. Thank you for taking the time to share your feedback, Natasha!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2aa7a7d2-abe8-41e6-811e-bac2d90dd189",
"author": "Nae Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7Ege4lcxi6WCzlKw78HWQbMqXnVMyMhlavKyhZgYxFOGqCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-16T22:52:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Nae. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc517fce-56f5-42b7-a9d9-d34442d5ccdd",
"author": "Wenda Weatherspoon-Townsend",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJFHpr0rsgKtqOLsXTduVYp8PUfboAS6i1wCyqX1b-QIxPwPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian for letting me know Bout the lock on my unit.",
"date": "2025-01-16T22:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your concerns. We appreciate your feedback.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "89fac654-b9a7-4d3c-8f0a-f4fea15ed174",
"author": "Yijie Zhang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocII5tEigEwLKmfzTUHgqoRrEX1100Fcj6OKW1ge5H6G3imPfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-16T22:33:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Yijie. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3713d362-90ad-4174-abe9-81004744d020",
"author": "Juan Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKIaPK72Vony_9MKlRRIoC1SzSgmGGFV8si6TKTM9UNps33o-2Tw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place was a God send!!!! Totally nice and helpful!",
"date": "2025-01-16T21:00:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b2457041-0a14-418f-8b9c-507a0b4836d2",
"author": "Kendra Moulton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzclIMKuptQToi1Lx5S9LWagyyEbIRPEr7nqdzsqB6vdWY0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-10T21:20:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kendra! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f95474f3-cb40-4c63-8a74-8ab3b49db3e5",
"author": "kaden allinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJCBo_rarqPlK4NYxcEz2t5_1a15NWZNpugsUdKuxGWJKgNMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2025-01-08T16:36:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c13640c7-dd3e-4c2c-b990-fa4194127e26",
"author": "Sam Hince",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmSWaxCsTwvMlaS3E-bLKRf7AGV62omeLi67HgaiE86crNglfnpQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-01-07T23:32:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sam! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c2f4cd2-8c2a-4060-8e0f-3af033f6c247",
"author": "Trey Morge'n",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWJwEUe69Hu6W8rBDTU6D_dMqIsng0hj371Hei2U-BsHxGvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very helpful.",
"date": "2025-01-04T16:45:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Brian was very helpful. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e976f2f0-5056-4a87-81fd-d3c56a455458",
"author": "Nicole Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAg5k8v8Cfj-yIy9GvrHbjPENShwSTtj0-dfGQdwZMEHxYousd=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always great service when help is needed. Brian made the entire process incredibly easy when I first got the storage unit. :)",
"date": "2025-01-03T22:49:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your positive experience with Brian at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f51d9f7c-9d3c-47ea-97c1-3705d21d72a8",
"author": "Beth Emmert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVJWThixdX5quss5hTC6VpuyMPwJsbm8ySZgfrpnKQANFM48cFg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent customer service! Brian is so helpful and quick to respond. The move-in/move-out process is simple. 100% plan to use this location again",
"date": "2025-01-03T22:23:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with our customer service and the move-in/move-out process. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:28.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6f8e2188-6d9e-4163-9db7-0498f90bef40",
"author": "Tyeisha Mosley",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXHo8kRTUX8IjKIU_77GPDfXXr5Fs64i59_-wHcfMbF6xnteWEv=s64-c-rp-mo-br100",
"rating": 5,
"text": "He was incredibly nice and super sweet. Even for being the only person in the store, he was able to multitask and Get everyone what they needed. He showed me all the tricks with the locks which was deeply appreciated, overall wonderful character and vibes. The worker who went to EIU. Can’t quite remember his name believe it with Brian maybe.",
"date": "2025-01-02T23:33:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience with us. We're thrilled to hear that you had a positive interaction with our team member. Your feedback has been noted.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "bd47ba9f-fbb9-4eab-8f1f-9104bcf5d7e2",
"author": "Nicole Maxwell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICqk235Hls4ePYwJyKoOivxYyuvXEaRW5ebPQ6r9cCWBJMuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-02T23:28:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Nicole! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "69a8744e-6ec8-4912-bd7c-b3e7285c8f7f",
"author": "Donta hicks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9olZQIgAE-f1ZpnLxjn1NZzizFYNYc2IP3Dl0urVsgWH4RfUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-02T21:05:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donta, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cdefa349-284a-4808-9da2-08cf1dc15854",
"author": "R Deal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUnby6Rvz73GHrXJNq8BHbLgcM2Z3rOSiZ6m18ea4ZzUcl6bG_H=s64-c-rp-mo-br100",
"rating": 5,
"text": "East and pain free experience! Would definitely rent in the future! All around great guy! Will definitely recommend!!",
"date": "2024-12-31T20:35:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad to hear you had an easy and pain-free experience.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a4a429ef-8a16-4801-919f-ca2af650001c",
"author": "Haiying Yang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiiYSFeOid0xWw6XUbLlBGBCWcTp0pI9HK44pl_JyrX3KQQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-30T17:05:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Haiying! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa19bbec-c258-4945-b73b-e89d30734ad7",
"author": "Allen Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBy31Zyc6WhhMJZTW2TjCzw0DZ8moQEv1-QUBbir3Muth4kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and quick check in.",
"date": "2024-12-19T18:01:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b4b692b-1b78-4f03-9935-94eded93b04f",
"author": "Bryant Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdXAE7p2CpD68lQGXjcsSfdLYvFf4nQE7QBYGYy1PDdSfoIs8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Bryan, super helpful!",
"date": "2024-12-17T23:13:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Bryan was super helpful! Thank you for sharing your positive experience with us.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5cc175f5-3e16-4b0c-9be5-a43ff907baad",
"author": "Fernando Nava",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGnD-fqBMNCXiTPLfReEh1g5zgMMwXeWphG4C5wj4T9G2GSA4Z=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-17T19:35:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Fernando! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3097dba1-9b46-4ff7-a947-39513407911a",
"author": "Javon McDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqTAMf41xq9z_-4tCmBvQ_ktOKqVCXqh1zFJ23APNDZ5w_pQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-16T23:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Javon! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0eecd92b-c561-454c-87d8-26f0b5d681b0",
"author": "Josh Barnes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSvQIy35HsPVcyKuYwaOEUdi_NVj8o6gE3qC540lvkwaHa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-14T19:02:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Josh. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c6a95566-d48f-4708-951e-e4eaf7c7b05d",
"author": "Deyvada D Scranton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7SC3dW2IcABu93UWfgg-BeAV1CR6OiSzpmCkLs5_5NZgO7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is super helpful!",
"date": "2024-12-09T23:19:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Zach was super helpful! Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e193a157-f767-4271-9a4e-d50e84741f44",
"author": "Ranzets",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2IQz_IMK9WrBhmEHP7bM8m1QDdBE-5is51Q-s2cA2CN_Ote12=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was very professional and helpful with getting us set up today. We really appreciated he delayed leaving for the day to show us units he had available. The units were very clean.",
"date": "2024-12-07T20:09:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is incredibly valuable. We are glad to hear that Brian was professional and helpful in assisting you with setting up your storage unit. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "a31d692a-ccab-4a6f-9562-f4d34dbc3303",
"author": "Jenny Peach",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5pXY6cVBnFhONdQvOm8lgjJr4MHyLosLjNon32w9yUEgEDN1G7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super Helpful...very simple process...confident in my choice...Highly recommend Extra Space Storage... The customer service is very Professional and Polite.",
"date": "2024-12-07T02:40:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you found our service super helpful and the process simple. Thank you for recommending Adam to assist you.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd3c7bd8-b56d-4264-bb13-e4fea0f9c97c",
"author": "Psycooss",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMpBImcYkRjBNZXC3YYdzvTLg8krhCxfzz58Nbh0Bp6yxldQgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best experience I’ve had worked me! Please rent from them return went great! Works really well.",
"date": "2024-12-06T22:31:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're pleased to hear about your best experience with us! Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9db8b2c-5556-45f8-897b-230521e60025",
"author": "Jhania Perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ147UMBu3LJjYzmJB6cTJI1ogs8FkWdS-Ki1dT3Aw9twC6HL0=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was able to get my payment issue resolved easily with Brian. I really appreciated his willingness to help!",
"date": "2024-12-06T21:24:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience. We're glad Brian was able to assist you with your payment issue.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f8681d72-5d1f-43c2-9c4c-a324c9b99068",
"author": "Jayde A",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWJlBQzNnX8QNiMx6U1B21l6jDrpMnrVrvCqDP_4YYmITG45ts8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-04T23:07:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Jayde. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51e10602-afb2-4163-a6ab-180641296371",
"author": "Ian Clapper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN8JhyPU9KqbtDsfEszRbZuunJSzt_2p_iwkpn6TXGtsXreDo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-04T22:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ian. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ae14fe16-ff1a-45c4-b28b-91a54862d7a3",
"author": "Maggie Sharn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtvw8a4mC1JnO5LHny16M_S6BB7kr8rJWHTsxe3RUB1riadPo=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian has the best sales tactics in the United States!! Will be coming back. Very clean facility, great customer service, and lovely experience overall!",
"date": "2024-11-29T22:03:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "73a1a857-6585-4144-91a0-997085f0f7c1",
"author": "Jennifer Dooley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI_rwkWHLRuZZAzgn5P45Ajns5L6yqEwTUH0Ui663hBipEhBw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-22T19:21:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a 5-star rating, Jennifer! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "392118ca-1e66-44f0-afc4-ecd80d5ac0cb",
"author": "Andre Montgomery",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIY1IOn2cbHJrPrZpiWHqOeOx4W5OscatiWSqF-4FDepZz6mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-13T23:40:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Andre, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:30.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dda15479-efee-4e77-a205-69e68e0aef31",
"author": "J Kush",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUziZCVfr9ss-WUeML9CRn2G_Xvff9pOVtpUpJB-FXPq-arS7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy onboarding. Great place.",
"date": "2024-11-09T16:33:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your easy onboarding experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dd908b8b-d354-4047-81ca-a5e9ae0c5556",
"author": "Lorenzo Pablo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzBPuGZ_PNphukLEvvnnISpLl7i2njM-XHFm2Wjgj2PGJA4uFG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-08T01:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Lorenzo! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "655c775d-0e10-479f-9297-6c442bb7ecf3",
"author": "Carolyn Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEls0SW9wbA15y3A9HAye-LCMAMEBrhBWr9l0uTuvvH5iZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We've been looking for a space for our non-profit group to store a variety of supplies & Extra Space Storage was key! They have been very helpful & informative with their storage sizes, costs, and even held our unit for a few days while we had the right people to sign & pay for the unit. Adam was very thorough going through the cost & insurance with us which was very helpful! Found out the office had just the combination disc lock that we were planning on ordering online, plus they have a nice variety of packing supplies for sale if we needed them. The unit was clean, garage-type door was a little rough sounding on the rails and there was Adam with his spray to make the door slide even smoother.\n\nCheck this place out--you will be happy you did! CT",
"date": "2024-11-07T23:52:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your positive feedback, Carolyn! We're glad to hear that our team was able to assist you with finding the perfect storage space for your non-profit group. Thank you for choosing Extra Space Storage. If you have any further questions or need assistance, feel free to contact us at (217) 403-9443.",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "bd33b371-6703-41b6-a140-d64611c23ecd",
"author": "Mauricia Cooks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIaXotWrnPNvNLtxPdQ8PC3Vk0ox2bI30QYNdSmD7PBV27PqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian is awesome !!! He was friendly and answered all of my questions . The storage unit was clean and the area in general was clean . Thanks Brian ! I will definitely recommend extra space storage to anyone looking !",
"date": "2024-11-05T21:34:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear about your positive experience with Brian at Extra Space Storage! Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "88b2c248-1f4e-4469-958a-4b9896e69204",
"author": "Paul Weston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJUZwaO5J5-fugh3olz34RqCqLFNDkIfe5JpU64pQ7pI0N7Ug=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place has been a blessing to me. The staff is super efficient with great personalities. It's a very nice and safe place to store your things.",
"date": "2024-11-02T20:33:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We're glad to hear that our staff has been efficient and that you find our storage facility nice and safe.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "9d87cc2e-4c9f-430a-bf9c-e144a4026dea",
"author": "Will Barney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtLT4M0jqWE2fCa40MSXYU7mGCsYqu_hbyN2V95ulPWFZmnw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent!! Great unit, thank you.",
"date": "2024-11-01T21:24:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b51b56c0-08ff-46bf-aefc-f75bfa8a24db",
"author": "Yiduo Huang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLCQfkcpTI6JCk2LHIQBTpenWV3z4AR82tp054EOgQ-srsww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian. Nice spot, clean, good see",
"date": "2024-10-29T16:42:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "f2eb6ebf-bc90-4bdc-a8bd-c2c123cbbaef",
"author": "Derrick Braun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWEgh8d7fmmVCNoKqbAGmzBcPe0xqGtG7cjFNixtEnnn-UCuo1UqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I shopped around and found this place to have the most affordable 10’x15’ drive up unit. It was during a promotion so you mean want to wait for one before locking in a contract. They also refund rent for unused months if you move out early, so lock in the low rate and pay in advance.\n\nFacility is clean and secure. Service is great. Zac and Adam were hospitable and helpful.",
"date": "2024-10-26T22:13:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Derrick! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:31.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "57c0eb33-f2ec-49a9-ad99-13b1e9bdf73e",
"author": "Sharial Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfyXa2XlNA41Cj3bBdoYQjMJZQsRs6zHrg8y1DcREc_1nIHEfu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you, Brian. You were awesome. Keep him on your team!",
"date": "2024-10-26T17:32:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for your kind words, Sharial. We genuinely admire your feedback on Brian's excellent service.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5603b2c-5373-4e4f-ba6e-a47cf9a7fd00",
"author": "Damien Howard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzxK2Qc5URqjMc7J0qKB1GAGJ6T8euZGo_24x2EJaC8lJcRrs_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was the most amazing ever!!!!!!!!!",
"date": "2024-10-26T17:31:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable. We're elated to hear that Brian provided amazing service!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "276f1806-2577-45e0-9fd9-778a9143508b",
"author": "H055",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNRz5JlN-qnZssAl7dnnR8NUU9yM4LiaUf4EVPJKRht2O-VQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience",
"date": "2024-10-26T15:26:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ec1aa3c2-b6b2-4bdb-8881-2b5b3be3dcda",
"author": "Kyle Patterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRj6WxTL8GyChEHHgVNPWK00Vf3JiTSUbkALgtYTqPxZ4YAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-25T19:36:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kyle. Thank you for leaving us a rating! Your feedback means a lot to us! ",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c4fb0f38-2b94-4a89-85d0-d46d3ca98a69",
"author": "Amanda Reddish-Aubrey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW7noixW612AwwDuN4E2H6_Exp0yz_g0sDoDMkRHS_kDPewf6TQ3g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Help me out when I was moving and when I lost my keys",
"date": "2024-10-12T08:28:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're utterly delighted to have been able to help you during your move and with your lost keys. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "029414f3-9514-4285-b11a-c82e02af4856",
"author": "Steve Antonio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7COWLaZ5FdnniltYqBDiN0Vdyjn-KpSIfHxaur1U7I4aFPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was awesome! He greeted me with kindness, and not like some people who hate their jobs and take it out on you because they’re bothered by you. He took the time to thoroughly explain all my options and suggested what was best for my needs. Great guy to talk to, and very helpful. Thanks Adam! Pleasure doing business with you!!",
"date": "2024-10-09T22:22:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Steve! We are glad to hear that Adam provided you with excellent service.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "45f3e904-206f-4570-9784-794bf1cdbfbc",
"author": "Jonathan Peterson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKo1zZv3bU-qsSU64xWlSUTq7TfstGJAemzJBfyYMgHPSERIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-09T19:33:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jonathan! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7d18f787-5517-43ba-8555-1927fd73d5b3",
"author": "Valente García",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYS1zQgRz0yi3hgSInreX9yw0iITCl8My_E-lKJ-RadvmtSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-30T15:47:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Valente! Don't hesitate to reach out to us if you ever need any assistance.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8e6eab6-d883-42a7-9ca9-7601cad59310",
"author": "Charlene Murray",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXNwMm91x3n77tqbhkvWyIs8Ib621Ky9mR3sdUhcqHeifAj0uKzYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-28T22:25:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Charlene, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11fe9ea4-c3d3-4b57-b68d-34074be0c18c",
"author": "Sam Walters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcH0a2b5-htweKv8Wk-b0-0IJrXD-otCMxnWKT7lR3h1u0hA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice facility, thanks Brian!",
"date": "2024-09-28T21:50:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words, Sam Walters! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afc40f7a-d2c5-4cce-95d8-37bb6fa16096",
"author": "Jenna Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQBfwh7OkfKh39Ji6HLDjGt1TwCO2y2bgJ8N8oyEWG0fAj1lU0=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian!! Great customer service!",
"date": "2024-09-28T21:46:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We sincerely value your feedback, Jenna Martin! Thank you for recognizing Brian's great customer service.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ee2a516-3156-4231-b99c-f7cdf90113c5",
"author": "ItsRedRusted",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIE997d1m3XYlLQYpGoptca4jrNv9njUJnB9wzFyravXutAo27=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-28T21:05:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a great experience, Itsredrusted! If you need any assistance the future feel free to stop by or call us.",
"replyDate": "2025-07-08T20:47:31.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f27c847d-8336-4eab-832c-49bb16a22fa5",
"author": "Thomas Watkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKIcCzgHOiAA_4kXcRpPESUHbSpMQGOqZ6Pff9zRSwXZeym7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian. Best service in the United States!",
"date": "2024-09-28T20:01:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you had the best service in the United States! Thank you for taking the time to share your experience with us.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8fbe2fd8-e99a-44dc-9c8a-63f6a82d86b5",
"author": "Mr.GoCrazy",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUvfyoY_oKnJMoPWBrV6oG2kRFScKHSOp6fmFwbGQ-9g0tpdvs=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-28T17:33:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Mr.gocrazy! Your feedback means a lot to our team.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2288c3de-c537-4bce-a721-0986c60fc237",
"author": "Jalil Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLU_UsG2xpwPNW_pdCiqQOx2_QPpCtdC-Msc0zsoqQDmpmYrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome service and very helpful and patient",
"date": "2024-09-12T21:35:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Jalil Davis. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1bc4f50a-a53b-4a94-b30f-c2ce7b14c73a",
"author": "Shadoe Satterfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtRfJNItwi39v372OpgNm_TGfo1BYNAG3HFA_FlqUa_K6SZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service Adam was very helpful and nice would 100% percent recommend",
"date": "2024-09-07T16:49:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Adam provided great service. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "deb0d115-3c98-4a0e-a05c-9b1667a373e5",
"author": "Jacquelin Satterfield",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHeC80x6MXbLpoKcNCT3dNww7H4_eYUFjg_Gqh-49u3By1Ng=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam is amazing!",
"date": "2024-09-05T20:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! Adam is amazing!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa605dc3-3955-4a4a-950d-1d846459110a",
"author": "J'Lyn Hope",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU05zBk4fmU4C_JGGjICilq8WaHCJ2uFJ6YEbUchVJhabW5L8Jj=s64-c-rp-mo-br100",
"rating": 5,
"text": "I experienced a crisis that led me to need storage space. I called several different places in my area, and Extra Space Storage was the only place I could find. I am so grateful that this was where I landed.\n\nWhen I called my local office, they were very kind to me. They always answered my questions clearly (which is such an underestimated thing in our world where it takes an hour to read Terms & Conditions 😅). I'd never had a storage before, and they patiently explained their process to me. I truly appreciated that.\n\nI also want to give a shout out to Adam. He was the representative I spoke with the most. He has excellent customer service, and always made sure I got the help I needed. There was never a problem I had that took him more than 2 minutes to solve. He was truly great. Thank you, Adam.\n\nIf you want storage, you can go anywhere. If you want kind people who will do whatever they can to make your experience as smooth as possible, go to Extra Space Storage.",
"date": "2024-08-25T18:23:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated. We are glad to hear that our team, especially Adam, provided you with excellent customer service and patiently explained our process to you. It's wonderful to know that we could assist you during a challenging time and that you found our staff kind and helpful. We strive to make the storage experience as smooth as possible for all our customers, and we're pleased that we were able to do so for you. Thank you for choosing Extra Space Storage and for taking the time to share your experience.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "74c1afd6-22f0-4362-a14d-6799d17dfbf0",
"author": "Logan Bonenfant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa8Uolxnj3qt7tsaqp9r4QXaN2PU3of6zsKXOgRT8ns2NXviQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-23T18:21:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Logan! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0a44049-4448-4e6b-b210-1e7c23c15131",
"author": "Lizilin Liang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLumYM6INqQa_DZV8kkU3PkXsR32ytTqrFrHxPYdFyx35F3bQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-22T23:38:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Lizilin. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0ba5a45-6940-4223-b7d0-030099a947b1",
"author": "Sheila Cepero",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaSzXyVC8Ba3wEDHXv3rWrc52EgPBq07D3ena3vKU9CZGP2C9Sfg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The facility is clean and safe. Adam was very helpful and professional. Definitely recommend this business and will be using their services again in the future",
"date": "2024-08-22T17:38:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback! Thank you for recommending our clean and safe facility and mentioning Adam's helpfulness. We look forward to serving you again in the future.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "56e66f7c-7b01-4dc4-a791-6c962c79b162",
"author": "Cortney Wesley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImUnFHIvm3-tGAG8Qd8EqKCqTNbt08suUy-YdWCzXfGt51qA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was very helpful easy to work with",
"date": "2024-08-21T17:47:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is appreciated. Thank you for sharing your experience with Adam at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cbb5cd05-6b4d-4897-a241-1b6e703446c1",
"author": "Clive Z",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5PGOQdxpg6ypJc2uNdzvq6AjSysN35rLBVRk6CBRp0tkrkzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’ve had an excellent experience with Extra Space Storage at Lager Drive. The facility is always clean, well-maintained, and secure, giving me peace of mind knowing my belongings are safe. The staff is friendly, professional, and always willing to help with any questions or concerns.",
"date": "2024-08-21T15:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy to hear about your excellent experience at Extra Space Storage on Lager Drive. Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "bcd530a5-ff09-4359-a097-58ce83bda07b",
"author": "Ashley Bussell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQlSvq0Y0Bg0RFhhWp1xjR2yRScUe6LNMzW0uCk-rwoCYBkzZ2mg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store my items! Good customer service, very nice facility. Brian was great.",
"date": "2024-08-17T14:58:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Ashley! We are glad to hear you had a great experience storing your items with us.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "529e5170-ada1-46cb-bb95-113af3ba45a4",
"author": "Rodney Moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiSHg9d-jfYE-XNFLg3tlS-K7pxAMGiofyoLRHB0xim7dApg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice quick",
"date": "2024-08-12T21:01:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your positive feedback. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b9c76ce3-bfc9-4937-83cf-3d7c13313c47",
"author": "Zhuoer Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLFI01l5-eeauipbcisufoIsPAp0OEGeNGI3_GpTNz2jqh0Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The storage unit is very clean and large. Person at the office is very welcoming and helped us a lot. This isn’t our first time renting storage unites at extra space and I’m sure it’s not gonna be the last time!! Would recommend to friends and family. :)",
"date": "2024-08-12T18:34:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have your continued support and recommendation, Zhuoer Liu! Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c147aab4-7afe-48b4-be69-f0e75b1eaecc",
"author": "Geraint Gui (GG)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVUGHt1tVoIyjc3MYTb1XYWpJcQcdX7NbHFYiVu7VGxeekE0EC=s64-c-rp-mo-br100",
"rating": 5,
"text": "I think the price with the promo is very attractive, but be sure to pay attention to the time and not pay the rent in advance.",
"date": "2024-08-10T19:12:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear you found the price with the promo attractive. Thank you for your wonderful feedback.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "4b24d487-53cd-47ac-814b-b4a5da876fac",
"author": "Dawn Shelly",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXr7KnZtsKIXG5kmnU_DIJc-AFRnOmBovUaC2zULpIRmrPOz1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam is a very pleasant person",
"date": "2024-08-07T19:24:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for bringing this to our attention. Adam is a very pleasant person.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "516e522b-8037-4592-8595-65e369e07a82",
"author": "Kiara Appiah",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYg167d_0oJUvz_t_1_DvWtQhzgjwayye0PSmkUP_jcj511Yo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-26T21:50:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Kiara! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64234ba4-b25c-4e96-834c-674c95111a9b",
"author": "Tendsetter Unique",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkReQ27rbWh83YnJcwNALcZsnJz3Nf4LmzFD96wXIW6G-Xtqp7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam Was amazing, great customer service skills & interpersonal skills. Call me to insure i was getting the service i needed .",
"date": "2024-07-26T16:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that Adam provided amazing customer service. Thank you for reaching out.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8e17aa62-d243-4043-a94c-271403db8139",
"author": "Tate Green",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhE2vuRx2oq0lXXNWP3_YW8AJizNDOEENJqEho3PFTd2I82Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!!",
"date": "2024-07-23T16:18:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled to hear you had a great experience with our customer service!",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "73da29be-caf0-431b-982c-bfcb94af9a94",
"author": "Verenice Cabrera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW71H-CaanUNVGu9oV26QZsOIww9IK_8b9odqX43SzNL8LSm6aizQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-19T21:00:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Verenice, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:32.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fa90d4c7-93d0-42af-8343-64480e782699",
"author": "Melissa Wilhelm",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtoSCa-TECM4BjstQoBfiobZUBO5dtiilFYX5u66wTLB_vdjNHTg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "What a blessing! Great facility, easily accessed and secure, great price, (And I shipped around), and very friendly service! Adam is amazing and I would use this company again and again. 💝",
"date": "2024-07-19T19:30:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your positive experience with us, Melissa! We are thrilled to hear that you found our facility secure, easily accessed, and with great service. We appreciate your kind words and look forward to serving you again.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "ef1f444c-4c4a-486a-aadd-e40b9420ab10",
"author": "Jade Grey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVuJgmH35OmQGjPrHGNsgM9v73ZfvQy6EX_yFtfbpNAYvrBZM=s64-c-rp-mo-br100",
"rating": 5,
"text": "An absolutely wonderful staff, i’ve been renting with them for almost 2 years and have nothing but the kindest words to say about these people.",
"date": "2024-07-19T19:14:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your kind words and are thrilled to hear about your positive experience with our staff. Thank you for sharing your feedback, Jade.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b71de260-cc99-45ca-a121-88da88dbe728",
"author": "Jackson Wilhelm",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPliPI3alW2EcEL_MtVAH6nG8ab1HR4I2m0NVumwGEh303aA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-07-19T18:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your rating, Jackson. We are so happy we could meet your storage needs at Extra Space Storage. ",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3764df0f-b95d-418a-9fc9-13fa5bbfbb58",
"author": "2Loud",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhm0mQDvgHWSgagXxhIXkoj7iLW7KR9vq4iJo328oY5isxTYiM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Very nice workers who helped me with my time! Definitely recommend",
"date": "2024-07-18T21:33:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the kind words! We're thrilled to hear that our team was able to assist you during your time with us. We appreciate your recommendation and hope to see you again soon.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "842a2f6f-e9d8-404f-bd74-23f9bb58dba9",
"author": "Jazmin Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwIvQ6I4uOl7O-wL3qC4uvpeLIdV2N50RdYWpwfnorEdrJ6Iw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam responded to my requests very quickly and worked with me to get a storage unit that works for me when availability was low. Customer service via messaging was quick and informative as well. Thank you for the help!",
"date": "2024-07-18T18:26:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that Adam was able to assist you quickly and find a storage unit that works for you. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41d8bf2e-250b-49ea-b411-ffdd86c22934",
"author": "Patricia Knowles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvWL_vORJUq0jOL0VnGJSYwlUqAfP8WEUZqOA4vHW7m-DhAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Superb staff, excellent service. Thank you!",
"date": "2024-07-10T21:15:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We appreciate your kind words about our staff and service.",
"replyDate": "2025-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8a4cbb80-0118-4d42-a58d-b73e5d854bff",
"author": "Nina Trousdale",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvCHeazymg91hPZdW54_HYfF-ovWodgfmU0GRkDAZt4HWkHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-02T22:47:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. Thank you for taking the time to leave a positive review. We appreciate your support, Nina.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5baa1197-28af-4cd0-a438-a8e6f1071ac3",
"author": "Sherece Dyson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwY0WdSCwkbc-IewJKnx4iN-FI2Af1UHuU65DBYfK64qV9cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam always is very helpful👍",
"date": "2024-06-29T20:23:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear that Adam was very helpful! Thank you for sharing your experience with us.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bfc09b86-a10c-4304-a472-074f03e1d1a7",
"author": "Terron Napper",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLVX3WzgxZX3o9W5pAfszLPQGi1f01xscZbTtr7DTbyuiUBZg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was very helpful! Amazing customer service!",
"date": "2024-06-27T19:52:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear that Adam provided amazing customer service! Thank you for sharing your experience with us.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b44a0744-359b-4e52-a3de-6652bee20157",
"author": "Aimie Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxnHjzAVAiBawY9CVJwbs_hG3nnr85rEp4Jp4IkLS0jrqATEYj=s64-c-rp-mo-br100",
"rating": 5,
"text": "So happy with Extra Space Storage! I have rented a unit twice from them. Adam has been so helpful and even messaged me right away when I didn’t properly close my unit. It gives me peace of mind knowing someone is checking units daily to make sure everything is secure. Thank you so much!",
"date": "2024-06-25T17:17:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you have had a positive experience with Extra Space Storage. Thank you for your kind words and for choosing us for your storage needs.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "5d167916-a4b5-472c-be01-b935cb450fb4",
"author": "mk chung",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKoooBruRlJQ4WNQeeeQThPWhEXK2xzwLJvtiZesYGcHe5byUsW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was very friendly and helpful. Definitely recommend if you are looking for decent storage",
"date": "2024-06-23T16:22:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your recommendation and are thrilled to hear that Adam was able to assist you. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "05a25dfd-0807-4ab2-ac86-c94121436cb6",
"author": "Remi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYFvsVdBwf_oX4vwBRdnylX7V3FWrmVEsXmgt4BMY4sfwM1w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly. Easy to chat with. Made getting a storage unit easy! Thank you!",
"date": "2024-06-17T19:01:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that you found our staff friendly and helpful. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2218ce98-0373-461c-b014-e3d19588f8b7",
"author": "Hope Ott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMo-IOwbUF4siyObM8rtSCVYxp_sW7qy58z3halBHZHlIkQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They're really good at customer service",
"date": "2024-06-04T23:31:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We strive to provide excellent customer service at Extra Space Storage.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1351539d-e654-480d-9987-8e4a002a5e21",
"author": "MsFreda Love",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXR2L6JWRxVgGYpghA4LWEq6T-6wvAthrX4E62oFVm8d8AcTgZ4lw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've had experience with other storage units here in town and their customer service wasnt so great. But Adam over at Extra Space Storage has been very professional and caring from day one. I've been with Extra Space Storage over 4 months now and he still provides excellent customer service and its very much appreciated. I would recommend anyone who's looking for a storage company to give Adnan and his staff a call. You wont be disappointed.",
"date": "2024-06-03T19:48:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. We are thrilled to hear that Adam and our staff have provided you with excellent customer service. Thank you for recommending Extra Space Storage. We appreciate your business and look forward to continuing to meet your storage needs.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "neutral"
},
{
"id": "2323c672-0c2e-4607-bbf1-6656f059dbe4",
"author": "Derrick Kirby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfMdxdGQ6NNQW5gkdGVhcTz8oeT2E-9cSngEAugAgMmp98Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always checks on me and makes sure I’m straight thanks!",
"date": "2024-06-03T19:38:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your kind words, Derrick! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a93b6b48-73f5-4180-bbbd-9e4febaaba11",
"author": "Lucci Leek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi_A1r1Lru_r54FEUggRnukUVl_CkRSgtjVcMb-Qp2i4jamA=s64-c-rp-mo-br100",
"rating": 5,
"text": "very helpful n made it easy",
"date": "2024-06-03T18:40:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear that we were able to make your experience easy and helpful. Thank you for your review!",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ede778fa-2d59-4253-a839-8adcce742774",
"author": "Hank Ervin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3mQNp7Mga0Y6DiQZgydOgWbleezWI-oEGl8547siHThvS8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love this storage facility they love they customers a d always trying to find a solution. Thanks guys",
"date": "2024-05-29T17:22:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear that you love our storage facility and that we were able to find a solution for you. Thank you for your review!",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6e36e97d-1a4b-468c-be74-f96e8c8286c7",
"author": "Justin Hendrix",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOEOJ0UyeJMF2944PjzlL5LvdsFOW86ZLh1i1PI2VWwPemvLI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-29T15:20:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Justin, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "59456541-ff7a-4ee3-b68b-c7e2c83187f4",
"author": "Andrea Lester",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6927Bhk8bfduPL1jsobyccAmmnlaYieWvAVni_UeacS67=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was courteous and professional and made this a great experience!",
"date": "2024-05-29T02:16:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience with Adam! We strive to provide excellent customer service at (217) 403-9443.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "43b8809d-7bfe-48bc-ac60-f722f8de0b5d",
"author": "Cody Merrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInMy0tCbvKMJmOgyPrfDkR4DmeaQ7A_WsCKgcLpj5f0Kv33Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating and the staff is solid. Highly recommend.",
"date": "2024-05-28T16:19:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Cody! We're excited to hear that you had a great experience with our staff. If you ever need anything, don't hesitate to give us a call at (217) 403-9443.",
"replyDate": "2024-07-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fbc27dc6-90fa-432a-9701-b9f2760df52e",
"author": "Charnise Whittaker",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIeZmsxriugq8Hese7w38VRV95SjPvzdb_sar5dl8BYfTgDPg=s64-c-rp-mo-br100",
"rating": 5,
"text": "My second time using them love it the great ppl",
"date": "2024-05-23T20:26:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, Charnise! We're thrilled to hear that you had a great experience with us for the second time. If you ever need storage again, don't hesitate to give us a call at (217) 403-9443.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "58b4ca17-aa74-47c3-b183-fe89783e710e",
"author": "Nyx Dai",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWqIX_QCijspTVYElXbp3NS6ohhslKRdeP2v9WDr0rkwQns8T0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-23T20:01:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nyx! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "60b1d535-9c60-46be-9e91-0b18aef82a69",
"author": "Shenea Lillard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLx5p9hpmyzEBtjYM1DkUZvruuQzZyU-yXWE6_8-nlEotiajQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-22T17:59:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Shenea! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "66acdf8b-2709-486a-b9fa-d17acc89d33f",
"author": "Ky James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL3Ppg3rltyfrCA2z-J_98RfKzNQusYf5H3pObx0Jtvgwhlyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, and did a great job explaining pricing and unit space !",
"date": "2024-05-20T21:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad to hear that you had a great experience with our customer service and pricing explanations. If you have any more questions or need assistance, feel free to give us a call at (217) 403-9443.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f6a07e32-d516-49c5-8412-cd5829ff0e20",
"author": "Junyi He",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDnAKUXTiriJT8_0NbmT4mEXgg7oFyM4Wxf4kT7uAUl7Ivdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-04T20:27:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Junyi! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6be8c556-f226-4f34-a300-68e7abf9c953",
"author": "QiangDong Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmtKB8XIYcEOjgFl4ZBPb67Y_7pJ6qygqsWxLz99XbdXAkDQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam very good service",
"date": "2024-05-04T20:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Qiangdong! We work hard to meet the expectations of our customers, and we're happy to hear Adam hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85028dd1-3387-46a7-a668-7a5496f72c60",
"author": "Zilong Jiang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUEt1jMdfKR_DDkAQhK0SRO_DSowt4bPWFCe0oqvdj-DOhPZrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy process for renting the parking space.",
"date": "2024-04-26T21:01:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Zion! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "ade1f99e-bf0a-4ac6-9e8a-2bfd9ecc0c96",
"author": "陈冀桢",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHwWAGtRPyYOwOpd2jli_QEnNc80bDPYrIYCcmPwgpGhf3rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and professional",
"date": "2024-04-26T20:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi 陈冀桢! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b88c5a62-5a74-4379-90d9-6d39df6ce1e0",
"author": "Xiangyi Kong",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVjEbmUFALTMMn3Ah2k5LbcVVMspGEbDytQgkGBeDkYMeImUJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-26T19:47:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Xiangyi, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aaf1584c-d233-4237-8b2f-40f7777a00dd",
"author": "Nate Franklin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcPGDt9Lc8VScXvZsKdBjECFq9mGOkUlE6_8WIDc8HWBCJCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service, tight security, clean and accessible, and awesome location. Got a 20' uhaul in and out without a second thought. I will definitely use them again in the future!",
"date": "2024-04-22T15:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Nate! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "af96d681-d5c1-44c1-ac9d-6d384103c63d",
"author": "Sa Ja",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLPBzUtOxiNAT85yt5oCotlE7bNqtxsPe8aEoT9a09kSznXOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful on site support from Adam the manager. Had to switch to a larger size than I had rented online and he was very kind and helpful in making the switch.",
"date": "2024-04-20T19:32:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, S! We pride ourselves on having a friendly, helpful staff and are so happy Adam was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5a696651-50da-497e-a618-d1f57fce6088",
"author": "Scott Harper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVMvIunsaPsADwtmokke3m8W6cXnn_2297p4GkP4cNXgD4BjzPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I needed a storage unit in a jiffy and ESS made it happen! These guys are super friendly and easy to work with. The property is well kept and secured.\n\nZach was the greatest! Got me all set up!",
"date": "2024-04-20T14:25:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Scott, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "c63ec49b-4242-4e20-868e-362cd4c1ebdc",
"author": "Simran Bhargava",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB4HNG7nFwlwAw8HcWMgBXNV2DFCMkNdakTmEdS4OUuUlNihoPCA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great store and super helpful service!",
"date": "2024-04-17T19:40:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Simran. We are happy you had a great experience. Please let us know if you need any assistance or have any questions at 888-storage.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a1ecc5aa-c556-4afe-a3a5-32138256056f",
"author": "Cecilia Sun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKT2OqjE0wQV8Ez0GYFkVH5M5lVrIc2y22hAdUT8Rt6dB_5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-10T23:50:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Cecilia! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d6be5b4-8d29-40ab-98e4-694fe7468129",
"author": "Michelle Kohler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJeb9k619b6wT7-G_LO7TEpTMPgj2wqU4ygjlVfRHiGZg2OA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Easy process. Friendly staff.",
"date": "2024-04-10T19:25:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michelle! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "245c81de-32af-4639-8455-3baec2390d06",
"author": "Vans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJdNK_cNx3KvxBQk9LEcTRGNczYBHh23hcUz98VIhq_u66kg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great!",
"date": "2024-04-06T19:47:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vans! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ffd33985-1d62-456d-b2ef-81deacd36867",
"author": "James Howerton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYxFwm-sNty1MXXPR3IETXdgIlw5bTQJuwk8IRXK-TjprAayn9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Shannon was a great help!! Would gladly recommend her to anyone!! Thank you for amazing customer service!!",
"date": "2024-03-24T14:26:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8f34fd74-c657-453b-aa28-1c9a71566eae",
"author": "Mandy Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWBSTaPIjkxGvMTNaLMZHYBWp6DvC38FDewJvwZ_KGsc-bRFdniw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had the chance to work with Shannon. She was very helpful and very knowledgeable. Thanks for the great customer service!",
"date": "2024-03-24T14:12:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mandy. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4091ab71-8a77-407b-95d5-9125a796b80d",
"author": "kelly starkey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0DCKWVkDmMf3iJoOB03T6IiP0umZ_8Ag0W8RDfq9fcVR1RYsc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-23T16:01:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelly, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02619089-9fcb-44ba-9caa-a448104970d5",
"author": "SMILEZ Cleaning",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI-FN-01FQ_ltAapi2zSqlKhJ55LKwsjZNmI1kNkt9Y72DIIQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guys at this location have always been so helpful! Stopped in today for some help with my account and Adam helped me out. With a great attitude, like always.",
"date": "2024-03-22T20:58:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Smilez. We're glad Adam was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:36.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bd89b067-ebc9-4ca5-8709-21a1937fb628",
"author": "Brooke Cramer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXH71xjwwj6mL9XIQi2JbgOLudT2b43FriopDq4ROEHo43p-zg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T20:38:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Brooke! Stop by our office or give us a call at (217) 403-9443 if you need assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29ed495b-8606-47ef-8814-b3403a4bb038",
"author": "Kelly Starkey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU1z1jG7gyiMVGitmn5WtRv5T9YGzZavfKkoU4wAB4t6gBABC0=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T20:21:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Kelly. Your rating means so much to us!",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e046ae8-0312-41ec-b526-7c1275ae149a",
"author": "Emmet abubakar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocICwotpLtn_z-gkvPfxviP2Ru6XpAGvesvvn9eFjBT9St4QNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T17:10:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Emmet. Call us at (217) 403-9443 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ec3af45-1724-44c1-81f2-afa97def385b",
"author": "Renee Szuper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVuGU1H5mTQPmsew_p6mrZvI0B1z8FsGT4J0uq0FX5-X1jEpZcy=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-03-22T16:16:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Renee! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea29bfa2-1bde-4562-a972-81847f958e98",
"author": "Bradley Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQxX-xeO6cHasPfIWcWoYlBRtA4xWv8wx35rNui3Hy6TSj6sSq=s64-c-rp-mo-br100",
"rating": 5,
"text": "I recently had the pleasure of speaking with Adam at Extra Space Storage on W Kenyon Rd, and I must say, the experience was nothing short of exceptional. From the moment the call began, Adam was attentive, informative, and incredibly helpful. His expertise and willingness to go above and beyond to assist with my storage needs were evident throughout our conversation. It's rare to encounter such dedication and professionalism, and I am thoroughly impressed. Adam's assistance made the entire process seamless and stress-free. I highly recommend Extra Space Storage for anyone looking for top-notch service and support. Thank you, Adam, for making my day!",
"date": "2024-03-07T19:25:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bradley! It's wonderful to hear you had a positive experience with us and that Adam was attentive and informative! We want you to know that we are here to assist you with any further storage needs. Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d9c5fe81-76c6-47d9-9a5f-1dfebcad7365",
"author": "Tashetta Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUi1SbQ-Qwztim29UbxrRxZtT0bIdeWaHXokI_NN7qFYMP0ig0=s64-c-rp-mo-br100",
"rating": 5,
"text": "You did great thank you so much",
"date": "2024-03-01T22:07:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Tashetta. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7431134b-af70-47bd-b854-28f4829bba1a",
"author": "MYDRIPPYNOODLE",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDxfPy05rAj7WjOZGYCT4XlFkz3EQYajVp16zb1BGrWezMLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-29T21:47:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Josh! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (217) 403-9443 if you ever need any help with your rental. ",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7cbe605a-878a-48ec-9917-862cf88fa2d4",
"author": "Dennis Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpW9AQLPsMjo9OjA_8sIFiFkS2MmOCmEfhqU1xjgPqZanxWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Not many I trust my truck with these days. Adam was great to work with!",
"date": "2024-02-29T16:22:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Dennis! We work hard to meet the expectations of our customers, and we're happy to hear Adam hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14dda4a3-6889-44fd-aa22-276e8f31ef62",
"author": "Andrew Elly",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLmqCMgsLAAz8PXrDZBBzAV88X4hNtfeKc3cyJGr435SdrKcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was super helpful and professional!",
"date": "2024-02-29T16:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Andrew. We're happy to hear how helpful and professional Adam has been! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "91566484-6d70-4235-8e52-e6ea70026376",
"author": "Nikki Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjLgH3KSmz5BGQj3hVhVYRejv1Ws1BGJXNXJXc9wRXs04FDFI=s64-c-rp-mo-br100",
"rating": 5,
"text": "If you want storage in a safe and clean location, rent here!",
"date": "2024-02-29T16:17:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Nikki! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "46e67e37-adbc-499f-9af9-1530d47a3651",
"author": "Nikki Campbell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZfIjJhCz7B5jOoBN63dJITRreOXrDCOaJsliO8vyZdzSmsQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "You can't beat the security, availability, cost, and customer service with this company. No regrets.",
"date": "2024-02-29T16:13:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nikki! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "215dd48a-0edf-45b3-9cba-c62d5d62e14d",
"author": "Nikki Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVUNnZBsYbjnNP66HazSYlobYh0CHstjWpHN4kqPw9xGG1po98=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean units, great customer service!",
"date": "2024-02-29T16:10:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Nikki! We're happy we could meet your self-storage needs.",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "25b40824-112d-474b-a674-d5bff6545375",
"author": "Josh Rodgers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfDGwk4yk7zbJKd-njxTfgpZyDWU69w9BWAip7JPdHMENNvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast, friendly, and prompt service. Adam at the Champaign locations went above and beyond to make sure I was taken care of. For all your storage needs you must contact Adam.",
"date": "2024-02-27T10:11:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gustin, thanks so much for your review! We are thrilled to hear your experience with Adam was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1d6df092-181e-409c-b1f6-0a43dd0a5640",
"author": "Natalie Kerr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXEcXZpkEcSUEreOJxvRdt3WOtOAkcvNuhaRXmOl0mDqeRtfk0d=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-02-23T19:12:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Natalie! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (217) 403-9443 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3958811-5f24-4724-8360-d65d74c5ad3c",
"author": "Robert Dupuis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu5PrUbrLlFMNEXkzkUEUA8R-POzzl2XJl7qBtFF-Bh5YNXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stopped in to rent a space for our new camper. Adam Campbell couldn’t have been more helpful and courteous. He explained everything in detail and answered all my questions. I will definitely recommend Extra Space Storage to all my friends ( many of whom own boats and campers )\nThanks Adam for all your help!!",
"date": "2024-02-10T19:14:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thanks so much for your review! We are thrilled to hear your experience with Adam was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ef0dae9d-ded1-4590-bafb-604f85224cd7",
"author": "Dimitrios Polychronopoulo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWDI-TWQCV5NulBNUSx5AJZDYPSy3xYxlRAEHVOKRpND9a-j-Fctg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage has the best management in town! Adam was incredibly helpful and got me out of a jam when moving!",
"date": "2024-02-03T15:15:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Dimitrios. Call us at (217) 403-9443 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ff1afd02-2dae-4a46-9186-20789f1d1246",
"author": "FatBoii Skinny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJJYc59yFt_pyGmrcGicnJ8syyzLrwgCqeHSKV09W9sTHL2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "It’s was a good and fast experience…. Very professional and friendly!!!!!",
"date": "2024-02-02T18:00:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Fatboii! It's wonderful to hear you had a positive experience with us and that our team was professional and friendly to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bcdf8f46-3546-4aba-b073-bd4b1500a07f",
"author": "Lisa H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX9dl46J974nF_nsHCvsTeb6ranSU9ZD3Q13GYravMWmaxjiM3c=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam is a great communicator.",
"date": "2024-02-01T18:19:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lisa. We're glad Adam was great to communicate with! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c699ceb8-4905-4370-8313-8af90d6d74d4",
"author": "Brooke Clemons",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxCufLR1fskim4X3L-U8oblsG9e7IR6eIIJVUv1oa3GmnF0tU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was excellent! Do not get rid of him! Thank you all kindly!",
"date": "2024-01-29T21:11:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Brooke! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (217) 403-9443 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:37.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c44a989b-f670-4b0f-8b82-3fd9c2d59fd4",
"author": "James palmer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsvjS3KBqdKPT9wPBDXhK0macMyz7Uc4byvKx2cmTFa0rI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean units and friendly people. Highly recommend",
"date": "2024-01-17T21:48:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, James! We are glad you found our property clean and our team to be friendly! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "37acdcee-5e0a-4bb8-bd47-7127fb8874de",
"author": "Janice Hawkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSGWbnHqUqB8FGBkVp88GWCGorOCWkcO9zwfch6fyBXGjVX5iO=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-17T20:03:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Janice! If you need any assistance the future feel free to stop by or call us at (217) 403-9443. ",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "41e2c38e-7b98-4e3e-aedf-2367faec96ba",
"author": "Keysha Warren",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhaEvNcml2MbSvQzeBE0-bPmNEpUxwftCijr2hhfB4d7tRNLjE=s64-c-rp-mo-br100",
"rating": 4,
"text": "Great experience great customer service.",
"date": "2024-01-17T19:59:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Keysha! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fc84168d-abf6-4e09-968a-193bb3624cc3",
"author": "Brad Frazier",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVajgek0HKzTUd3JLunIW1NJxYjJi064qQJu4fqneXjhqO7M8JE=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great people. Zach met us and helped me, then escorted me to the office to finish paperwork. Easy access, good pricing.",
"date": "2023-12-30T18:11:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brad. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "94bd066f-7c3d-40e4-8af8-7c1a9698befa",
"author": "Robert Bielmeier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJniWpRl-8vzE2lfc3cygSutqEOkxrHLhvoC_GSR02CkJ1nuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent experience! Zach really went the extra mile go help get everything set up.",
"date": "2023-12-29T18:52:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Robert! We work hard to meet the expectations of our customers, and we're happy to hear Zach hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b833cdfb-fc96-4a85-9406-5139b468407a",
"author": "Daniel Schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKie7ApvD3LY4IhTrRTHfDzKOXvPFu4bY9T4D_42lhJwUEt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and helpful staff. Made sure I got the best deal. Units are clean and well maintained. Great experience.",
"date": "2023-12-28T22:11:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "5fe77efc-deff-43f6-b459-e683c740fa43",
"author": "Nancy Moulton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ8-JqRpEqEvlebaCEl8GYsxppFo_b1JdmO5PD0Z6Xp7I6f=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very helpful, professional, and friendly!",
"date": "2023-12-27T18:38:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nancy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f4486c30-522c-4fbb-b7cc-d382d103a9c0",
"author": "Robert Barrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEhEJPD0aOaBA0hzqB3p-PNPe6Tz9f-iOqEzV88wU0TN5dLg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-12-22T20:22:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Robert! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "06ff6369-6abc-428d-96a8-af340458e3e3",
"author": "Mitra Ghotbi",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYodHc0HX3HIiGPFmZCECrHdMUHnWd2YA9eQ8jFGMHmTuWhLGHmw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome team and super supportive. Wonderfully safe storage place, easy to access. Top-notch!",
"date": "2023-12-19T05:30:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Mitra. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "dc30aea4-c1e9-4b70-9563-9a4ce017209e",
"author": "Tara Upton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEKJWoGzZBLN5jU32NN2xIDL3YyoTlIdkgwOxGi6Bmp-414A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-18T23:05:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tara! Please stop by our office or call us at (217) 403-9443 if you have any questions. ",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a42798ae-3d7e-4c72-872c-5dc82ddeecf0",
"author": "Skylar Osborn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWGaJkKZ5pLKRPGync-uCJ0WPnrEWcwKYq4FJF4RTNkCtai1qnn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-18T23:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Skylar! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97d3b266-5837-4e20-b892-79634bcd15dd",
"author": "AV",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKzuWfgkhctpKLsTSjqzdnyGSmKQsmPAO2A4WARGmXQMmypA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was extremely helpful and made the process very smooth. The units are much more affordable than others in the area and I will fully recommend them to anyone",
"date": "2023-12-18T18:59:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Adam, we are so happy to hear that Adam could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "d505c9fb-b2ea-4cdb-8779-0316680615d7",
"author": "Paul Pernecky",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwtN2LjPOK2psv5CLqJxQXQ86it0Pe_oWaMVDz3J37j2Gr-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-04T21:03:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Paul! Don't hesitate to reach out if you need anything!",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1201413c-14c3-4f5d-953c-aa975252afd3",
"author": "Sierra Banton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqEDzWfHjXmbK8fFXYPEzTcuK5CXjtyFkxVSMhWzL5uWCoCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Very professional staff, clean space, great price and nice and safe location! Loved it! I will definitely be recommending!",
"date": "2023-12-04T17:26:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Sierra! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "908febd4-1f3e-48bf-b032-b331cda00f78",
"author": "John Szeman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV5-lr9UhlEBb1nxo5fticOtwI4lDYFUHNW930psPnJMLwrmjVz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clean space.",
"date": "2023-11-29T03:14:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a641c940-9ecc-4c16-915e-bd7691ca84d2",
"author": "Travis Peete",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZduGE-vAOnKoj3WvHCY8WbU-0QlNLcG-Tta7hOUZb4dhW8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-28T23:34:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Travis! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94424ff6-ff29-4ff8-b6f3-f603577b98fb",
"author": "Sabrina Seaman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKlR-tWwPFYMuj7oUJv8lKQiaeiSXdFjKMrsjCOnLO82sGVohs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly associate made reserving a unit very easy and straightforward. I appreciate the security of the gate.\nHighly recommend!",
"date": "2023-11-18T00:33:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Sabrina! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.\r",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "68fb04eb-3a6a-44e7-8886-f927da8cb66e",
"author": "SJ Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIjE3Lj5ngCVGFJcgry2CzoBB7suQkvOALWPz-5xvguvenjWLM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage! Everything went very smoothly. Customer service was great.",
"date": "2023-11-17T13:01:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sj, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cfe93bd7-13c3-45d3-ba34-6e116ae742ed",
"author": "Robert Austin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKtJMmQfLxsqctzzypCMDAq5MuDCnsSUQ4KbQ95iP0K7CpTzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The attendant was very helpful",
"date": "2023-11-15T17:21:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Robert! Please give us a call at (217) 403-9443 if you need further assistance with your storage needs.",
"replyDate": "2024-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "630612d9-b4d7-441d-8807-ebec52e6189c",
"author": "Haleigh Loschen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAv3DO4QmkKX0eUuUq-MRFZ5738_fBZWNIcYGL4DeIwtNPsLY2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-13T22:36:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Haleigh! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "636b1e99-c429-4e97-9a5e-49d204326d40",
"author": "Teri Talach",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKDjSkd2c3GRU2iDOFuUezvlRU2f2USsmW6iE-_9ct5kQrkqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a pleasure to work with Zach and his crew at Extra Space Storage. Professional and accommodating. Thanks",
"date": "2023-11-10T16:13:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Teri, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "32a2dd12-68a4-4179-9b20-a964bf765644",
"author": "Steve Clark",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXdywr7BsYZkZfgbauyeEZfM3DGAsDKGFCvRtbn2i7AhxcnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-08T20:45:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Steve! We're so glad we were able to meet your storage needs. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d37b0ae5-5e6e-474a-bddf-da36d57793e8",
"author": "Noah Mollett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRCsm-SAZVlIs5eCVwm-rFWVkbVP80syso-Y5plXZU4Vtuf4Ifew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was fantastic. Very polite, clear, and straightforward. No nonsensical up charges, just a good sale.",
"date": "2023-11-03T20:37:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Noah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Adam! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8e3fc8e-0ac0-453e-a0f2-23dc889bd422",
"author": "April McVay",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAsKlydP9R5oXCi6CFINaCAFG2-L3T7g_m3NhX5mxVD5vtdH8K=s64-c-rp-mo-br100",
"rating": 5,
"text": "Communication and customer service was great !",
"date": "2023-11-03T19:28:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi April, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce4c5cd4-5843-4f6d-90f7-b7be1f6e015f",
"author": "angela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZRZcNH8wR6eEWkI0v6e-9k4vxoEOxqZWLB4kSL4CNet_Nt-M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-02T19:16:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Angela! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9c1274f6-1cfa-4e17-ae62-824e5181b674",
"author": "Emeralchi Uchiha",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCpIe-ndCfwsVogdJLvIPRjfzVAHlvsILiiFlWYB8bC6L0pjk-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service for sure",
"date": "2023-11-02T16:06:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your 5-star review, Emeralchi. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c1bf221b-990a-4cda-a0eb-62b958cb7a70",
"author": "Debbie Johansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvLxZ8klhyK8fCGiwfHeMxiofj-DCt8d1xG_t-4qwNrJkxQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have had our Extra Space unit at Lager Drive for several years. There are several things that have impressed me. Among them, unit size and cleanliness of the lot. The office team of Zach and Cat are very professional. Both of them are always willing to answer any questions. They are very helpful and informative. Cat has helped me several times she is always pleasant and easy to work with. Zach recently found us a discount and saved on our fee. It is greatly appreciated. I would recommend these units at Lager Drive for anyone looking.",
"date": "2023-10-30T18:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Debbie! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Zach and Cat reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for being a loyal Extra Space customer! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2023-07-08T20:47:41.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "39f21634-d487-41ea-b063-87bdf441889e",
"author": "Sammy Jay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDnbDbjXVGMa1ILOuE5l5KwMEdIFggG8WA8SasjWdFapy3vg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was pretty cool and helped out with my company's unit access. He came all the way from the other office and got us right.",
"date": "2023-10-30T15:48:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Sammy. Thank you for the review. We're so glad Adam could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "c9fc6c81-6b1e-4fa6-b60e-fd51ed806be3",
"author": "Mark Daniel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpxPJKUkD_jD7VdDYsdiZLivosQsAnmKjGAOIogTew87dUvA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach as Very helpful and insightful about my current situation and the changes that the company made. They are extra knowledgeable and aware of the best way to help clients",
"date": "2023-10-28T20:14:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mark. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c93486a7-7075-40df-a38c-4338b383f23d",
"author": "Wattopotamus",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVE_oftrr5GE6ETit-09d58ORNbfUMuEzqv-1Gj7a2nDrPP_I=s64-c-rp-mo-br100",
"rating": 4,
"text": "Recently started renting a storage space. Zach was very helpful getting us set up with our unit and the lock. He also helped make sure our gate password was working properly, after we had an issue getting the gate to open the evening prior, right after we set up our account online. The storage unit has good overhead space and a nice pull-up door. The unit steps up slightly from the drive way and the drive way slopes down to the center to help water drain away from the store unit. There was a little deterioration of the concrete step up to the unit, which I’m hoping won’t allow any precipitation to enter the storage space. Overall I’m happy with my experience so far. Thank you Zach",
"date": "2023-10-27T04:42:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Wattopotamus. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach. We're sorry to hear you experienced an inconvenience with gate access. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "744574a3-1654-42ed-b43c-44fac52ca81b",
"author": "Joshua Simpson-Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLgsv5vLFIo_ubEzxRZg39C_FWgAiJdWZUkAuAkIRmY2Ia1jQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam is very nice and understanding",
"date": "2023-10-25T18:31:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joshua. We're glad to hear that Adam is nice and understanding! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b785b5a3-9b7c-46d8-a5e6-18ff234fa24b",
"author": "mark riddell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJuR_-AlD-0I88cOvxGdHF26qGDAXqQilhIt7D1uelMhJCTww=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was very helpful, even after they were closed I was able to rent a spot and use it. Good service is hard to find but not here.",
"date": "2023-10-22T20:53:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review. We're glad Zach was able to help! Please give us a call at 888-storage if you need further assistance with your storage needs.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8d85a12d-fc41-49e4-a5b9-b88e1386381d",
"author": "Don Armbruster",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUynEr3PG9fgth28fcs2Qf78OJc9usxKS1H0d7R-duS8wKuXAxY=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-10-22T13:13:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Don! We're thrilled you chose us for your storage needs. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ff87a5df-e11d-4981-a670-0c2a22e42977",
"author": "CCW Fester (SKY)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJHR1yLPAAeK_BPBDQq3VC0zrEgJ4jGAVPsTGpHHNW5KVsPZ8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very nice it's even on the bus and the management were very professional.",
"date": "2023-10-14T23:08:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ccw, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a8bf9638-c57e-43ca-8b8e-2ad51b3d764c",
"author": "Jasmyn Mitchell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmO7cndga8xptgzjN9H8Ms1pxqgEx--LVkZ8hcgml_w2ObvsWH=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach from extra space storage on 2809 lager Dr was very helpful and compassionate. I was having hard time finding the right accommodation, and he was patient and worked with us through it . Thank you Zack and thank you extra storage space",
"date": "2023-10-14T00:38:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jasmyn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "17466aa5-a963-44c4-8c83-02220defac91",
"author": "Antonio Shaw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-jYc-KV_lxI7AGiSoRRLG6BPS-qLVmJQpwueejlaGqLmpog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great storage space great experience Zack was awesome with helping me get a nice size storage and etc",
"date": "2023-10-13T21:20:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Antonio! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Zack was able to provide that for you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a1cc7d1-3e1f-4057-9e74-f0a04c155840",
"author": "Gabrielle Kiger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXXzc1w9UWAnkJuBgwCf0kZVLL3o7f1s4S5NgGkUUhWe0GpP3XU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach always helps me out he’s the best",
"date": "2023-10-12T22:13:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Zach is great too! Thanks for the positive review, Gabrielle. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6392df62-b1a0-4eb3-ab9b-f223d4483d7f",
"author": "Burlie Caston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJak0Fs_CRdbNEX1m1Zonwl9WvRzxY6t8hY_OCPyz-vAHIVpYx-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional and knowledgeable and about the units..",
"date": "2023-10-10T16:42:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Burlie, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6be8f67-3291-41d0-bc6b-1b3c930ea14b",
"author": "Courtney Neely",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX6DyNf12-INT9hEFpjCxkUF6gQhR7l0qFaVcSELeS16g3F8rR8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Zach for always going above and beyond helping me out and returning my calls .",
"date": "2023-10-07T17:23:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Courtney. We are glad Zach was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2024-07-08T20:47:41.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0a11297-fbc8-4533-b94f-7cc35bb3f7b9",
"author": "Jesus Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4ubx--pNWrYn7muEOsDYnCjgjTj_iBwDgyr1Mme_rg7OHcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good place to store everything you need!",
"date": "2023-10-05T20:14:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Jesus, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f34ff745-cf5a-4736-9318-008a333518fc",
"author": "Tony Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKRcTMtFXicMghpQ_Twy78JnqK-9qNkBvDCLlZuT1SSBpiUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had to get help with the door… lost keys… guys waited for proper paperwork before cutting n it was fast. Class A job thanks",
"date": "2023-10-03T22:34:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tony, thank you for your review. We're glad our team was able to help with the door and lost keys. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5410e8d9-2f24-45b1-a1b8-d7151a34c91b",
"author": "Everett Elam",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXnXQXiJESQYeutXqhffPqeVZQi0dpW3AThKWMd2mzOPGRBnxU=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-28T19:52:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Everett, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cb867017-d361-4f1e-86ad-e555db7d3ab7",
"author": "Tylinda Lawrence",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVhFhjo-cwHHnkZZSxNwIWjMU3KYh8ulTndPp6c17W2D5wvZPY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very respectful will recommend others to use your service.",
"date": "2023-09-23T19:55:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tylinda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b12ee47-d509-4f9e-8f97-3eb56c0f5020",
"author": "Chelsee Lawless",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFYX2Zxrm_VlhId_0-Jcj9vcxYTzTGXrqUqgumqsE-R745aw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-21T17:00:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Chelsee. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e17ad352-f839-41f1-b678-68e53d33376d",
"author": "Mandy Massey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKE9d23Ifi4q2-iP2D4SOZtHbKZde5J4J5qeb7dBqzVgdxEyA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-20T23:55:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Mandy. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d35b9e0a-cf78-4f86-9f91-51d2e694970e",
"author": "Pan Wilder",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcWfxPVXqIw5Dvzl0dsKtjwvkkJrqo-RzStpKjFtJiyaKddlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Found out a year ago I was going to be moving across country and was only taking what I could put in my car. Which meant having to put my entire apartment and life into a safe place… not ideal, right? Well ESS has treated me well.\nI’m at my unit right now and everything is as I left it. I know it was a horrible winter and wet spring and yet, everything is dry and undamaged. My unit key was misplaced and the gentleman working was nice and quick about getting it clipped off.\n10/10 would recommend.",
"date": "2023-09-18T17:15:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Pan. Security is our top priority and we appreciate that you have trusted us with your belongings! If you ever need any help with your rental, come by the office or call us at 888-storage. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"security"
],
"sentiment": "neutral"
},
{
"id": "b464882c-93ec-4dcb-b9f3-0f7a817f489a",
"author": "Kim Pieruccini",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAGp9sB5CeAUQzpbuvZWPbimFShaJALa3-G-avSWiYp-z6CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "easy to work with",
"date": "2023-09-13T16:26:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kim, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a3aed43-c3f9-4ae9-b377-75fa26b02869",
"author": "Joe Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIM0k0chei5QrQtO7awLFA0qet0D63KtuxXGAXXi_C7aY1iuw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach and Adam. We’re great to work with and made the process very smooth. Highly recommend using them for your storage needs.",
"date": "2023-09-12T16:52:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your review, Joe! We're so happy to hear Zach and Adam were able to make your rental process hassle-free! Give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "98a56713-1109-40e1-ac70-1c5a4242c713",
"author": "Sharra Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIAFViTWbwXAJIhjB7H-JSTh_R4DBl3G0ZMSUdw-DwYyePVFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage is really good and have clean storage space for good prices.",
"date": "2023-09-12T01:45:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Sharra! Providing renters with clean and fairly priced facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "f490dc35-33d2-41e1-979f-8c918d1a2b5a",
"author": "Amanda Haycraft",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKsKmycElXyctb6D6pQUaPaWyrpIZwDV03AHkJFo-Zq-j4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was awesome to work with! Great storage space!",
"date": "2023-09-11T15:05:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Amanda. Thank you for the 5-star review! We're so happy Zach could help. Please stop by the office or call 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6094e4fe-a263-4332-837e-8578564be642",
"author": "antoinette williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzBgj0sGMa0H448lHLLw1KY0gVD_VPagK8tqwP-deIpVKKNbYt3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-09T21:19:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Antoinette! Stop by our office or give us a call at (217) 403-9443 if you need assistance or have any questions. ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "03650bd8-bfd5-49d0-a330-f7405dcac76f",
"author": "Martha Krueger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG2wv8neItdIFi5EAYHq0-yTXk5cWKH5DV23aDKOgri-K2CQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was great and very helpful!",
"date": "2023-09-09T20:17:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Martha. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "720eb6db-64fb-4dd5-9025-80d895525c39",
"author": "Papaw Coty Morgeson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvKWG5GMgwzamF-_RUFyfmoieSJbsRNaak6BJ35zaSCC34gshr=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice friendly staff and your property is secure",
"date": "2023-09-09T15:53:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Papaw. We're glad our team was friendly and that you found our property secure! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b7c4afbf-b53e-4508-9502-c92b985db324",
"author": "Daniel Rush",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL553dwCxEz01xiQM9DOjk2DuXprssMh3i06FnFD3fWHjv4_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very informative. Very helpful. Willing to show me around or give me a temp code so I can go look at the place when I have time. Awesome people here",
"date": "2023-09-08T22:49:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e3d54646-fe44-425e-905c-aec6b27fc3f3",
"author": "Ryan Oh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_aMnKTPZWMH3B2Djh7FKtmZl09CeAxeuatJacyl8EvbYI-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was very helpful and processed everything with timely manner",
"date": "2023-09-08T20:55:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ryan. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0e0e7df-3603-4095-89a2-da042b782713",
"author": "Frank Wells",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmUhygVyNLztrG3it9j--GlH4d461_rfkjZgz3w7VpOJTwUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always a pleasure doing business with E.S., and especially Zach (Champaign, 2809 Lager Dr.). By the time I hit the door, he has my onscreen, ready to proceed (in this case, move from one unit to another). Recalls previous conversations, deals with me as a person. Kudos to E.S. and to Zach!",
"date": "2023-09-08T00:43:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Frank. We're glad you feel good about storing with us at our Champaign location and working with Zach! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "89481e86-ad61-4d7f-8e3f-d65f6e206475",
"author": "Hea Elizabeth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXyP69VrLpvZAJ2IycnEpRUE5u25P6NOgMCBeemJFr3s0lyawEN=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space is a great alternative option for UIUC students looking to save some money on parking. This option is almost $400 cheaper than a campus parking spot. The people are very nice and helpful when it comes to any questions! I would definitely recommend this for any UIUC student",
"date": "2023-09-07T20:21:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Hea! Thank you so much for the positive review. It's great to know our team was nice and helpful to work with. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "fe25c1be-04d5-41e1-b51e-262fda0cd38b",
"author": "Linda Colvin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocISIDrCxnJd400vqu2E0liFp5FQOP5qjein1sSBGnmDbKavuQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was unbelievably fantastic!\nBesides friendly… very thorough!\nCouldn’t have asked for better service and all done over the phone!",
"date": "2023-09-06T21:37:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Linda. We're glad Adam has been friendly and thorough to work with! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4d0777d8-7353-41b7-9407-814fd805d4dd",
"author": "Sydney Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSSqH-lXFHP1Zd3Iv6c9cFVgBlQJIfdFu8uy2gzk6y94Ki-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience all around! Zach made move in & out extremely easy!",
"date": "2023-09-02T16:39:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sydney! It's wonderful to hear you had a positive experience with us and that Zach was great to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d5b7d4e-b27f-4531-9c53-951d20685e43",
"author": "Quanata Pelmore",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtIFws1houGBABeDMefLyMFWvRexVnOz01gTiyUttqXoxjHU-o=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service and would highly recommend too others",
"date": "2023-09-01T22:05:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Quanata! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e0d82d9f-0e19-4d0e-98e0-4ee4b4d195bb",
"author": "jarrabah1",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJb3oRiJkNTWiN5J1dve74X1sijKLfkoyb24VjWya6D1tECOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very fast service and pleasant people.",
"date": "2023-09-01T18:21:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jarrabah1! We're committed to providing excellent customer service. We're always here to help with storage at 800-800-3456.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7006f2ac-6f7c-4b76-906b-b96d0231b85a",
"author": "Catherine. Joyce",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnAlX0_n4pQZKEFUmKoM7iqk8abAoLkJaN3hP7-hrbsXJIOw7F=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam and Zach were so nice to my husband and I. They had the storage space we needed and we leased it the same day. Very clean.",
"date": "2023-09-01T16:08:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Catherine., Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Adam and Zach! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "c38c0366-e7ab-43f5-b8ec-81feaa50dee9",
"author": "Bora Kim",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKa6OnUJG_EyMwhcV4yaaeFuEO4GCrb-1U4iv9gBAJ-4QWqoQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-31T20:45:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bora. Your rating means so much to us!",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e10990ff-8529-44ff-b380-3470c583e1dd",
"author": "John Yesko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYOMXJ98LnS09wllKSa3ytaISlJrHygHtNOmh3XeiYJhopN32I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everything was smooth from move in to move out. Instructions were clearly communicated all along the way. The space met our needs perfectly.",
"date": "2023-08-31T15:45:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a34a7db4-ca07-4b34-9b52-f548b7aa3ab5",
"author": "Onefastgoat (Onefastgoat)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVCjxyyrjRcIJLI9S0Sb1S4YNQpwMNp7H_XFbYvjGsMMxts-LCy=s64-c-rp-mo-br100",
"rating": 5,
"text": "Let me know I forgot to lock my unit up and very friendly",
"date": "2023-08-30T17:11:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Onefastgoat, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "57c5e5a4-19a2-41d4-b921-5e754c208e7f",
"author": "Brandice Carson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBR4edgiHvnq0HwHNZrlTq6oaY8f6ZZ_kHjWJncJMIQ-VeC3AV=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was great. It was a pleasure to talk to Zach…a person who was so knowledgeable about all the services this company provides.",
"date": "2023-08-30T15:37:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brandice! We're committed to providing excellent customer service. We're glad Zach was so knowledgeable. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e37f4440-8ed2-4258-afd5-65626eadc00a",
"author": "Walter Deering",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBp-xRC7-1FZVTak6J4uvbKTFbOLGRwVJ4EAM122vlzVDnXw=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are awesome! They were very accessible and easy to work with. Definitely would recommend.",
"date": "2023-08-29T22:42:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Walter! We're so happy to hear we have your recommendation! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "fba480eb-da52-47ff-96ab-ae4bdd4470af",
"author": "Khaliya Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXlFUrJBhjNl8rP-YvyU01AQEjc31YppT2ZkRei0XnhPXYCuQLf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!",
"date": "2023-08-29T18:46:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Khaliya! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2fbdd62c-b990-4c4b-8a80-4fc07682d198",
"author": "Alyssa Banton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMhFTi95-tcspCPybp9KG_5cAb0UAGjd96q-TbUULirJXBiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I would recommend this company to anyone b/c the units are just what I need for size and privacy. The staff is very kind and is there with a lending hand if needed. The price is pretty decent too",
"date": "2023-08-28T23:33:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Alyssa. If you have any questions, let us know at customerservice@extraspace.com. ",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b52d9d50-459e-45d6-b250-d83608db56f7",
"author": "Carter Cunningham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjYC8ePHM1xTh6LXaGTROVO4SPTqOyKGEj7jIBFiOb-O7UdQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was very helpful with giving me move in instructions, saved me money by waiving the lock-fee, and completed the move out process for me. I’d definitely use their services again when needed.",
"date": "2023-08-28T18:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that Adam provided you with excellent customer service, saved you money, and made your move-in and move-out processes smooth and efficient. We greatly appreciate your kind words and look forward to serving you again in the future. If you have any further questions or require assistance, please don't hesitate to contact us at (217) 403-9443.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "436d3187-8c85-48a1-b944-18fdd8295164",
"author": "Yiping Wang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4R4cIrpKpMDZt4jJuMOJcwJefeyEmlHJFWQpzAsABSd0dMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cool place.",
"date": "2023-08-25T19:58:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Yiping. Thank you for the 5-star review! We're so happy we could help. Please call (217) 403-9443 if you need anything!",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c70523f0-bb93-46e3-9158-5e8bf2b2cbb7",
"author": "Sophia Darr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXflF2_JbbXV1plfMyTWZDOZj9YXf1c2QvEdwSqquh_qzf_HAnNFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Such a great experience! We needed storage at the last minute and Zach was wonderful in assisting us! Definitely recommend!!",
"date": "2023-08-25T18:54:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Sophia. We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91ada9b1-e437-4a0c-8f22-4a64d2cb0b49",
"author": "Marcus Corn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIfrbhEPd6X042jcYqhWOV-t4lqKntlmV8O-55Etd4oeBCMtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fast and easy. Accommodated my requests without issue",
"date": "2023-08-23T15:05:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Marcus! We pride ourselves on having a prompt, accommodating staff and are so happy they were able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d392e34-ed7a-490c-a8ea-3aa1b5048ad0",
"author": "Zihao Xu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzJW15ur1sEYFTyMmDooc_YRMj_zDbq1SFI--nqKWYSI6RVGM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Storage units are clean and spacious for the price, staff is also friendly when we asked for assistance.",
"date": "2023-08-18T21:46:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Zihao! Providing renters with clean and spacious facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cd218373-5f0c-4024-b96b-7f4fda4cbd1b",
"author": "Benjamin Gao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuV8x6Aeekdr75ANllmLNYdlT-X9xG7lXCkRKHqMox7Tr_Dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage offers clean and large storage units. Great experience storing over the summer, and employees were very helpful and polite, including Adam Campbell",
"date": "2023-08-18T21:45:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Benjamin. We're glad Adam and the team have been helpful, polite, and great at keeping our property clean! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "be35932b-7148-4522-b77d-ea15229d58fe",
"author": "Teckers Boy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKWcEY1BVsHbe08xvA5Y8YMcLuDYBY8KC0xTSO1GNqQULwgBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Adam was amazing and super helpful. I was able to get a storage unit very easily and he helped me with every step of signing up.",
"date": "2023-08-16T20:42:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Teckers. We're glad Adam was super helpful! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6fb4218-34ee-4a7d-96b0-24a644c57e5b",
"author": "Richard Flaniken",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYVaWAp_Pz9df9qKUlwZmPesSg3orOE1tb9-7HYu1_LF9ZyvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful. Took my payment. Got me caught up. Great customer service. Love the place.",
"date": "2023-08-14T15:41:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Richard. We're glad our team was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f0f330bf-4137-4d01-9651-42634bbf8c8b",
"author": "Chang Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKIpe8EJ3Ko6YbCSUlWTGT8HxxTQH6EflVKsEKeUIMuLIGZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-10T21:35:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Chang! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6915a4d2-4086-4830-ba22-d962c34f32c3",
"author": "Stefan Railean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvCuHnx_Fk2vLmqaC7ysukMie8ejhXtOekbzFWj408C600iA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guy in the office is really nice and good, he give me the best offer I can get. Thank you",
"date": "2023-08-05T15:46:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stefan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "baf25013-40ad-480d-86f4-8abcc41c7ab6",
"author": "Jukman Schroder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv1nA_7nbGNS8AERVPV7sby_5z0O24pQMjlba3CzH_FZnCtw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-04T20:00:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thanks for the excellent rating Jukman! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2bd68d0d-22a3-40c0-8e90-68182dce1b45",
"author": "APOLINAIRE MALU",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpR31DHUpeNZt2f6QY1kA5gPwX7o14M8KdXbjswgUeVfYPpuqf=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Brian, great experience!",
"date": "2023-07-22T18:57:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Apolinaire, thanks so much for your review! We are thrilled to hear your experience with Brian was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "591c21b7-5d4e-4cd4-a125-c824d8ab0a55",
"author": "Austin Farthing",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuI5wtw3FAs3bIIbc0cgFyV1dl__3OtnLJcj2ueq1Yk-qQ8A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you so much to Brian for all your help! Moving into this new storage unit has been a very smooth, easy process, and I appreciate all the communication and follow up from the company! Units are spacious and clean. Highly recommended!",
"date": "2023-07-21T21:54:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Austin. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "6edd3837-a573-4ec2-80b2-17fc72f86666",
"author": "Tyler VanOstrand",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKq6NEYwh6A8P6M7vWpdecFbJjmKBYFyMTiP1opEP7b7oFyBg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Thank you Brian!",
"date": "2023-07-19T20:03:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tyler. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddce13da-83f1-4f60-888a-6f117c712007",
"author": "Ambar Herrera",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUo6WKlTKniCTxNKWxj86I7y0xVq8tOX3n4VCZOLwmCHd568dOqSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm so thankful for Brian and the team!\nAlways safe and clean😎",
"date": "2023-07-18T16:49:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ambar. We're glad Brian and the team could help and that you were met with a clean and secure facility! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "938716ce-5351-46ca-bdb6-d19ec5bf18eb",
"author": "C Y",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4bDHA1zUoF-DP2UWEismVAHvqsDO9IF2ofMVW7QAyEzHu-A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Best storage in town. Brian is very friendly and helpful. He explained everything and best options for us. Thank you so much!",
"date": "2023-07-17T23:24:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, çiğdem. We're committed to being your go-to stop for all your local storage needs! We're glad Brian is very friendly and helpful, and explained everything. Feel free to stop by the office if you need anything! ",
"replyDate": "2024-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "708e387e-4233-4c82-85cc-6d226c71280f",
"author": "Yolanda Little",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKewdkanTInrlqCq4YlLmfntS_0RAEvq6D-KEkZaZ6PMj1A8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience was nice quick , and friendly . Thanks zack",
"date": "2023-07-08T18:38:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yolanda! It's wonderful to hear you had a quick experience with us and are glad Zack could help! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ade32ed7-cbf3-446e-a197-0933e3925d81",
"author": "Latasha Ellis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKmCNyXihVRiSKCQzHOYpexokdI1pu2GN5p6U8sHTYaOCTwk2Cu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2023-07-07T16:33:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Latasha!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "591b9636-cece-4cb8-ae98-7940f4c64e3c",
"author": "COFT Connoisseur of the finer things",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWaoW9BtkhvwTP5mNUHLea5FtXaw3bdF-mfHjSq48V0VLOImmZZ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I like how close this is to my home and I can actually get to my vehicle in less than 3 mins if need be",
"date": "2023-07-06T15:12:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Coft! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "af6b6a5f-d5e6-4017-a444-13ab4f086d57",
"author": "Alonzo McFarland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWZO9hSTXmK48PzbuO5dS_OOMmOA4MWu89PBGVyrfHNjjM9la52=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-03T19:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alonzo! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10787b15-65a1-41be-9284-b02966535264",
"author": "Cassandra Robinson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMXJVe8Y6ryJRwN5yk8jWeY8yo6Kaipg-0wpmaBo-HQmb49g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful and responsive.",
"date": "2023-07-01T17:40:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cassandra. We're glad our team was helpful and responsive! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f7cd9cc-7e3e-4842-a9e5-3f54ba9fc4f0",
"author": "Tiffany Pettigrew",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUSo7Wf4mSbFYEM95nNhrSekBkN88uGvO8u7Ilpcr-tJhIPwJ52=s64-c-rp-mo-br100",
"rating": 5,
"text": "In the beginning, I was very skeptical of putting all my personal belongings in any storage unit (because we were moving) because I wasn’t sure how safe they would be. BUT, I’m so glad I chose Extra Space Storage. Zach was amazing from the beginning. The setup process was super easy and he was always available to answer any questions I had. Also, I love how flexible they are with dates. I would HIGHLY recommend this storage company to anyone looking for a unit to store their stuff.",
"date": "2023-06-20T14:35:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Tiffany. We're glad Zach was amazing to work with! Thank you for trusting us with your valued items. Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "5e4b06cc-cb5a-4e77-bb3d-a7ee464bcea4",
"author": "kenyatta daniels",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLr2zdWowOURe6dM7HmO9th1TayYFOus1FGl0IqjK6eZLhKkQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice clean and secure and Zach is very good at keeping his customers happy and helping with anything he can. I recommend using them to store your most precious valuables.",
"date": "2023-06-16T18:19:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Kenyatta! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Zach was as helpful as can be. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "fab456cc-6828-453a-9e37-dbd0744d7ef4",
"author": "Debra M.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxSvwQnz0QbsNlyOFTJ_xwaQh0VLTRuwNV7-tNCutyyrgVxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-16T00:35:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Debra! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call at (217) 403-9443 if you ever need any help with your rental. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4d431ec1-5310-4306-86e8-58ed4b82ff84",
"author": "Brandon Benton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIji5FMSL4nidIg_l-oq9zXArKnFo_dkunJC9SIjU7DRv_ykg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-15T18:50:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Brandon! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "db185fc7-1927-4ed9-8606-61ae9d42fa4f",
"author": "Julie Solomon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUkI7kx-ZtOxm5KGvi7XzEfa8MqvOSVOjHDxM-qmc9ZiAoAXuDF=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was so helpful when I came to help my sister downsize her storage unit! What a great place!",
"date": "2023-06-15T15:09:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Julie. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "593c268d-4781-46f3-afa0-521123ca81d8",
"author": "alex partenheimer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVb6-iKv4uwtqbKig3cyXrBGd_PBYidMYP8MpBvZyMA5QMlJ90=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient and courteous.",
"date": "2023-06-14T18:39:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Alex. We're glad our team was courteous to work with! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b65e550-8684-43c8-84c7-25aed54985ae",
"author": "Allison Gordon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJVGBBeC3Ur9GpuJimB87Q6lpp5QISCZT6Gb_zGAYqeS-L0RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location to UIUC.\nHelpful and organized staff.\nClean and useful sizes- temperature controlled unit.",
"date": "2023-06-14T15:11:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Allison! Providing renters with organized and clean facilities with helpful staff is our top priority. We're glad we were able to meet your storage needs at our Champaign location. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "c379f25e-bf76-4225-91e0-074ddd2701c1",
"author": "Al M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKSGnU47yxqjz0ENPD70tWpNyyEvz-UvqdyfoGGXqaCxjuY2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kind, Clean, and Responsive\n\nVery kind and responsive people working here. E.g., I needed help with parking and they helped me very kindly. The property is very clean, not only inside the rooms but also outside, they hand picked every leaf or whatever. Payments also very nicely handled: if you happens to needed a storage a couple of more days, they offered to adjust that so that you don’t pay for the whole month but only for those days. I really recommend it if you need to store car, furniture etc.",
"date": "2023-06-09T15:24:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Al, Thank you for taking the time to leave such a positive review about your experience with Extra Space Storage! We are thrilled to hear that our staff was kind and responsive to your needs, and that you found our facilities to be clean and well-maintained. It's always our goal to provide the best possible customer experience, and we're happy to hear that we delivered on that goal for you. Thank you for your business, and please don't hesitate to reach out to us at (217) 403-9443 if you have any further storage needs.",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "def4404e-1244-4c0a-bc34-5afd319fcc3b",
"author": "Ladaja Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV2M2wHT4lwxxtxw_xJ0fg77MkN3aUAySYf-KA-H6v4PMAek10=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m in the process of moving and been having difficulty with getting the truck to move my things to the storage, and zach has been very patient, understanding and very easy going. Through this process I’m going threw he’s been making it easy for me and has been working with me very sweet and kind hearted guy with great customer service! I’d recommend this company to everyone.",
"date": "2023-06-06T17:14:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ladaja, Thank you for taking the time to leave your feedback! We pride ourselves on having a patient, understanding staff, so we are thrilled to hear that you had such a positive experience renting with Zach. Your recommendation means the world to us! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7d0ba83-4ce5-4df9-a600-01dcca23a4ac",
"author": "John Trupke",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnvr-0L-uxrkvow1ou2lqRWwsE4vAe4NpUG-InGT3rRP_G1w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Secure and clean. Units are well maintained and staff is very helpful. I’ve been renting here for 3 years without complaints. Zach is on top of any issues or concerns and resolves them quickly. I highly recommend the lager Dr. Location.",
"date": "2023-06-06T15:56:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, John! Providing renters with clean, secure, and well-kept facilities is our top priority. We're glad we were able to meet your storage needs and are happy to know Zach has been great to work with. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "fd473cd9-cd4a-495c-a9d7-e5cbb9c4e25c",
"author": "Vaidee Mahadevan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXuT8D10G-XmUFF7wECu73l-3z_Qt2pcXvhIV3jtudBPzMVrQni=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was super helpful. His responses were prompt and he went out of his way to help us with moving our stuff into the storage. Great Customer Service !!",
"date": "2023-06-05T23:52:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Vaidee. Thank you for the review. We're so glad Zach could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "1b48825a-f437-400b-ab44-4380fecae312",
"author": "Jordan Banton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyISMnj14mk0Jj7I9fJCzd6TQ54X72HIlVhTxZtT29LEJy5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-06-05T18:05:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jordan! Don't hesitate to reach out to us at (217) 403-9443 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b3a9f665-33d5-49ed-9df3-08f018b8a26a",
"author": "mochi liao (Mochi)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtdiF5OSTyeoxteDxeNDSbtG54BN7TAma6y87Wu1MwbI0gq0iu=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-28T20:37:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mochi! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "24869b99-f73f-4800-a9f1-6926885536ec",
"author": "Kelly Chang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ0l-ch8RYfqPzFHxJwRH_wZ85UpFcZY8j7czZncyRfW8iJmw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Service here was great! They were responsive and very quick.",
"date": "2023-05-11T17:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kelly!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "550c38f9-dd31-46bb-8841-87be7808aa43",
"author": "gertrina pack",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6mNfxNUpe4WbfaQyrc7yEZd_BzgRciJ7nPBFJJIaLpU_cXjE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack was very nice man was very helpful explaining and showing.",
"date": "2023-05-10T11:08:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gertrina. We're glad Zack has been nice and helpful! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cdcca044-9ce5-4394-bb2f-eead92eecb75",
"author": "Huliye Ma",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJKxAtMNUWiklb00vU8MIgXu8AKX84mngdeMK2KxpnqJhEq6Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-09T20:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Huliye! Please stop by our office or call us at (217) 403-9443 if you have any questions. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef1fe189-325d-4b53-9a0e-b2b176a2ea82",
"author": "Michael Bae",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWC285HkAccrJP_VcYFcV29Ya-lktE8KLUcMePoJkdbP4fnyYMh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was very helpful in finding and accessing the unit",
"date": "2023-05-06T23:13:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "79c90603-d80e-4442-bc9e-7bba55cfca12",
"author": "Jiawei Wang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWfwSg-nIm6kE0P_x7bg-xCSf92MIFuOwRVLV5gXEMpY2xAWCNi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-06T22:41:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Jiawei! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90907b8b-08a3-4f80-bf8f-57b6cc153f51",
"author": "Michael wang",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhDPmC6kgsxcpXL1XgRXekVsQ8UwhW-iMqITAFYHCBGNkf24mi=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-06T18:44:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Michael! We are here for you if you need anything.",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "334979ab-e94c-48b8-83af-f65ef9d7e61d",
"author": "Yuan Steven",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKnQLt3RH4cRpiNW1pNbhHEw2dgzfTyVUhRDn8H81yNBqKtmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-06T16:55:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yuan. Your rating means so much to us!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6590f368-8189-4406-ac87-f1057f72ba90",
"author": "Jiahui Lin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVIh_iPr279L73v9fbSXk80WuOqeiTbv8XM-7wZsureUo-wm48=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quite good experience!",
"date": "2023-05-05T18:36:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Jiahui! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dcd34b9f-4a81-4097-812e-1c18258f5dcb",
"author": "Deyu Lyu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJN8TwQdidrbr9qoCaYNPcQVueDkAP1qLyyXzi_qhzujqSmgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-03T21:42:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Phoenix! Don't hesitate to reach out if you need anything!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eed45b67-1b5d-43d7-939f-b1de6c0cf9f1",
"author": "Jasen Whiteside",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKjki1oF-anHPc3Eh3oQFikAy5SYCg1qeeF2BO3nJPtaET7Fc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great units, easily accessed.",
"date": "2023-05-01T15:40:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jasen, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (217) 403-9443 if you need anything. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "267e8a27-b387-48ee-b214-589ff16b3027",
"author": "Sanjiv B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUO572v5gZOgKkunq0vfXnVAGUNnBCxJDlg_yk2ao1cyEFYRfB0gQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Smooth process at Lager drive , IL .\nUsed them last year and it was great experience with Zack hence using this year again for storage needs .\nWould use again if required",
"date": "2023-04-17T18:08:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Sanjiv! We're happy Zack was able to provide a smooth rental experience. We want you to know that we are here to assist you with anything else that comes up at 888-storage!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bc2ac785-2a6b-4431-b5c1-71441431866b",
"author": "Alicia Nicole",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVmXSQPnoqY27MSYMMq56sY90fA8UW8OMP6jLmaf1AIwWjmWoKd=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-14T22:57:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Alicia. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5658bfc6-15ef-46cb-b639-4c702e9506a5",
"author": "Ben Mattsey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8-D5OFGB1vBr8qghvEagCIkxfuF4CywZ58OnaNFwyIPgwliU=s64-c-rp-mo-br100",
"rating": 4,
"text": "I just moved out after using this facility for the past year or so. The people here are very easy to work with and will do their best to help you with what they can. Zach was able to help with any questions I had and went above and beyond several times.\n\nIf you are thinking of using this facility to store your items there are two things you need to know:\n1. The entry level rate is low but expect your rent to be raised more than once per year.\n2. These units have lights and outlets in them but the power to the unit is shut off. The staff is able to turn the power on for you for a short time but they work normal business hours. This means you cannot use the lights or outlets after hours or overnight.",
"date": "2023-04-11T16:20:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ben. We are glad Zach went above and beyond to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "bc2aa968-0c87-4453-9bda-73c02443ef29",
"author": "MrBaiSirr",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWCSf7fDE8ST463AWExmnmOHoeS4pkxQUGrwssRBrNYDeu7O_-Z=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-10T20:42:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbf5aa45-1ddd-46c3-b67d-ce65fe9bea16",
"author": "James Driver",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrEy8QrkUJhAEV6u19ev6csSPhCW8FvfvmTm2E4feSym9iJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach helped me out alot! Thanks Zach",
"date": "2023-04-06T22:17:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, James. Thank you for the review. We're so glad Zach could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2da02a8e-74b4-4952-87c8-965707345cf4",
"author": "Rod Sickler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWvRd-18Df5xME8jO2vpuEkemVCL3mIlGIE1F_GPKeO7-3gA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach , the manager was very friendly, helpful, and efficient with great customer service",
"date": "2023-04-06T18:42:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Rod. Thank you for the review. We're so glad Zach could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:46.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "961a8838-be47-448d-ab04-33a4d17cbe86",
"author": "Jennifer Tam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvQlk9K2eA8gtgz1lJFYAx0I64Nr6VNstHTD1kzjkdJzwIo65R=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is very helpful and friendly! He made the process of renting a storage unit easy and responses to requests in a timely manner.",
"date": "2023-04-06T18:07:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jennifer. Thank you for the review. We're so glad Zach could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a011c358-e0be-4f7b-b3a9-b3cc71e0e375",
"author": "Erin Buenrostro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXJSCW_-5gEigU7Tec13JnZppLvXZX7JhdGe7x-gFF7ogUaTgsp=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff at Extra Space Storage have been amazing to work with! From my first inquiry about rentals online, to actually completing the rental agreement, things have been super easy and smooth. I have since returned to rent an additional 2 units. The area around the units is clean and getting access to my units is very convenient. I like that they check on units to be sure they are secure as well, just in case you “think” you have the lock secured. I would highly recommend the Champaign location!!!",
"date": "2023-04-05T16:52:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Erin, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We want you to know that we are here to assist you with any further storage needs at 888-storage!
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"cleanliness",
"staff",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "a2fb16e5-5c8f-4035-a3d7-b017ca1b3664",
"author": "Zifan Zhao",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcJy-niFisIcTe2YkvPhsFPzHTbFP9lH8LGtNEEsvK1x2lGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-03T22:06:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Zifan. Your rating means so much to us!",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a46e2b89-45a8-433d-8a85-398b1ccb33ce",
"author": "Owen Han",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXA2FuFx9HJO5turSTrbtOMD5_9nvkYGHQg7htnqY4JK-EE5w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Experience!",
"date": "2023-04-02T16:30:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Owen. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4967452f-fb6a-4ef5-a872-17fc7d5e04f5",
"author": "Mike Galey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUH6Kg6KTCBYjGRe8pqIoxGcfL-ddRqCBwaVZhAnkIuaUTv6QR6=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and professional. Also, very easy to set up a rental agreement. Zach Akers, the Store Manager, was so easy to work with. He explained everything to me and answered every question I had. Thanks Zach!",
"date": "2023-04-01T19:24:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Mike! We work hard to meet the expectations of our customers, and we're happy to hear Zach hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "210efa6a-f869-4cb7-ae2a-b8aeb8477b87",
"author": "Corey King",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOoxw1_pz02t_xUj3wfQ0RoJ0YE8GlC2-b7Wb8MbkYsR4QR0Jh=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was wonderful in helping me find my unit and open the door!",
"date": "2023-03-25T19:11:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Corey! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you with opening your door! If you need anything, do not hesitate to reach out at 888-storage. ",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d50e8628-3940-4c90-a47a-31e857ffba22",
"author": "Liesel Wampler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY9O9BaeqyMt84OZCK92DAk_DkxJ_VVa4fng0kHWQBQAY5tA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks Brian!",
"date": "2023-03-15T18:03:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Liesel. We're glad Brian could help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "78c57b52-b4d3-4b65-956b-a6bd54e5dabd",
"author": "henry squires",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkk8uxFO5Y1KHKV4VdcKTY4CyFz1d--imQI03X5tnC_kbOrQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Brian was great and easy to work with. Units were clean and access was easy.",
"date": "2023-03-15T17:58:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Henry! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs and that Brian was great to work with. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "444b5c4e-a440-482f-b4d7-9ffec5653ab5",
"author": "Wendy Squires",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUQ5_dfbEvSBLRhEAvvjOlW88-VHTgaekDZ_tfynUg_RFThigqK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience. Brian was super helpful. The units were clean and well lit. We'd definitely rent here again.",
"date": "2023-03-15T17:57:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Wendy. We're glad Brian was super helpful and that you were met with a clean and well-lit facility! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "4d92b0a8-b4a2-4083-9869-334cf912af0f",
"author": "Irvin Hunt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVc6Tm2EmZAEVjQkDp79OD2ONP_8KyQR2qXc1K7sD1Ahe7n46oq=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach Akers did a wonderful job showing me and renting me the unit. Kind and courteous.",
"date": "2023-03-14T20:00:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Irvin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9838ff85-108b-4a41-9067-f9b923e07ac2",
"author": "torie jefferson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2NxvmhfBq8RnD38kDNzmeo2IDOz7neRTvQS_5yi7DMP26vA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-12T17:10:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Torie. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "31aafcb3-a8f7-4644-8abb-4999fd2288e8",
"author": "Stacy Huss",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2crM93E0oA9SEmAsrDMtxbeM30Fb3DPJIIq6yOtSFenn0Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had an emergency situation and Steven definitely went above and beyond to help me out. I did not rent a big enough unit. He helped me get a bigger one, at no additional cost. They are very friendly and definitely care about their customer service.",
"date": "2023-03-11T08:04:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Stacy. It's great to know Steven has been friendly, caring, and as helpful as can be! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "21f7a756-6dba-4e33-a25a-d2f90942e101",
"author": "Ava",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsaDR5M0THlknTFVF2XX9t4q2u9Y92GYYWCJBvIW4wZp9UrA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is very helpful",
"date": "2023-03-10T21:50:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Ava. We're glad Zach could help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2adef4d2-45aa-4088-ad77-1042ce56ae16",
"author": "Joseph Harris",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4cNds9OpYrA6q2c_psym8YpXS17sdlwRHzIsD3LeERqpIuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Quick, fast and no hassle.",
"date": "2023-03-09T20:15:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joseph! We're happy we were able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9fd7c78f-facf-4fce-a4ea-3b43c1210b37",
"author": "Josh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDEntqsVCFV2OwFpMCqWnYgoqA5zZHXHQ9dKXOMzDRv7Msfw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and fast service",
"date": "2023-03-09T17:35:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Joshua! We're committed to providing excellent customer service. We want you to know that we are here to assist you with any further storage needs at 888-storage!
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07766920-b668-4f58-ba5d-e1f4d8d06f8b",
"author": "Candy Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKu-v6-CfM3rTgv2xKuI9R26Okuw5bUYNP-0fIYwH6EaKUxVA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is FANTASTIC!! I need a unit in May but won't be at Champaign till April. After talking to Zach at Extra Space Storage facility located at Lager Drive, he explained everything in detail patiently. He went extra miles to let me know how exactly the unit looked and located, what supplies I could get and the right timing to reserve a right unit. When there was another unit available that was a better fit for my needs, he notified me right the way. With such a friendly and professional manner, it eased my anxiety even though I was not able to check the facility in person. I didn't even call other storage companies. Zach went above and beyond to help. Thank you so much for Zach's tremendously help.",
"date": "2023-03-04T03:37:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Candy! It's wonderful to hear you had a positive experience with us and that Zach from our Champaign location was informative, friendly, and professional to work with. We think he is great too! We want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ee354082-2431-4341-bebe-474f43b44f54",
"author": "Mark Schweighart",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUuNmxQistzL9DQCbmXNzfd62LFB_YIgR7nVNuoHeROqBF0TYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place with friendly help",
"date": "2023-02-25T21:34:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Mark! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "08fda0f4-6ea6-457d-afc1-e90b87c95e51",
"author": "Willy Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVd5uiQTzL8fn-7VJDJi1EfNGfEUwJ-GIgVe4ZxYZrfqU_tEsc=s64-c-rp-mo-br100",
"rating": 5,
"text": "This place is perfect for all your storage needs! And the service is friendly and warm. Thanks to these guys, I saved a bundle.",
"date": "2023-02-25T20:32:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Willy! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "07ea4fdc-ea85-496d-be4d-a5530b7aafe8",
"author": "Mark Holland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLvkvWuTK_AAt6umyagcf_6RaS9OkDo3EFBlP77omzGgA0M8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to rent unit and good people to work with",
"date": "2023-02-24T16:37:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Mark! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "651d9f7b-656f-476a-a71f-48e2383535aa",
"author": "Gloria Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIegmX9MrMXxFyusdMey9x2lTdaWc2eLwZhvvKaO8HH4U3McQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I was treated with respect. And i like that. The gentleman who helped me with storage i give him 5 stars. Thank you so much. And the price is great.",
"date": "2023-02-19T18:34:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gloria! We're happy we were able to provide a smooth rental experience. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "558ee578-b83d-481f-aafd-4d150efae526",
"author": "Cedrick Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU7s8hEQ3d6HeMHcgW5lOUDNJcspjRSIknhCfHQawWkLMfLujLi=s64-c-rp-mo-br100",
"rating": 5,
"text": "Would recommend this storage facility has a great staff who are truly nice, passionate and friendly with their customers. This is the best place to store your belongings in all of Champaign. Thanks for the excellent service!",
"date": "2023-02-10T22:11:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cedrick! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e9e3f81b-f908-4ab3-abed-aed5ed4c0133",
"author": "Darby H",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHZq4sNKWfFagLhN86PDkeYO4Wbp-y6aJ9x5sPjjAYBHcpVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super easy to get ahold of and very helpful! My storage unit was perfect.",
"date": "2023-02-10T19:26:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Darby. We're glad our team was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de902d75-cee4-4b8c-b0f4-e9b7934074f9",
"author": "Nick P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4K0GIbDmf5CsbdPGRa5WRVdo6ELYQbXjZH_ybS4rthb7AGgYn=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff is very friendly. Cat has been great and super personable whenever I’ve had the pleasure of speaking with her. So far I’ve enjoyed having a unit there. Clean and spacious area around storage units. This winter I’ve been pleased with the facility holding up to rain, snow, and extreme wind.",
"date": "2023-02-07T21:45:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Nick. We are glad Cat was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "1b6381f0-4f29-4225-b8eb-85994a8cac59",
"author": "Logan Reinhart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKTlyyAD5nQ-PcTLnzLdQ3v94fENLyDthdKCYk7MhQ-ddCujw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-02-07T16:37:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Logan. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "74c0ffef-ce2f-4c11-b054-17279da4c587",
"author": "Iris Lucas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD__VQIB7zwDUsX6JENB-6dlwWqxoOynB_yyfkXqwNkl1q-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service very professional",
"date": "2023-02-03T22:47:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Iris. We're glad our team was professional and customer service oriented! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d388768d-952d-4eed-acf9-f7c53ee02a61",
"author": "Sterling Brooks",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlQfpJruS-cxr2w40E0hUSJ-hL_XWf5vKngUyOdMo1XkmUi3oY=s64-c-rp-mo-br100",
"rating": 5,
"text": "We kept a unit here for about a year and had a great experience. No issues and great communication from the friendly staff. Easy autopay meant I never had to worry about remembering to pay. Super easy move in and out process. Would recommend to anyone!",
"date": "2023-02-02T22:19:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Sterling! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "317001fe-5edd-4dcd-ad3b-efc8ca20d634",
"author": "mitchel lipinski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocITrUsj0-Wr7OLEbrgMT7Q5ld_QlcVnI5yj46VL7OqhECEfUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "They are clean and friendly unlike other places",
"date": "2023-02-02T19:13:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mitchel, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "f4ef51ee-730e-41b4-9d33-bc85bab9a7f7",
"author": "Tricia Gauble",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUD0C39sJ75luTa-O-c_FKsWrBvo11RZVFpmRxyIY5hgHjMWaXO=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack, the representative i have had the pleasure of meeting, excells in people skills!\npatient, helpful, cheerful, caring...and is well educated in his field of operating this storage facility. i cannot say enough good things regarding Zack...seems to go the extra mile!\nThank you, Zack\nPatricia Gauble",
"date": "2023-01-26T21:27:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tricia. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zack! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c50698c5-b7f5-4d5c-8f0c-6eb97aa02d6c",
"author": "Shane Pruitt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcxu-4bPh8MidT3ersn_TxcdmZH7lxMzsJ5mvZ2UniNrGrKzWj=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Great customer service, friendly, knowledgeable, clean property, and fast. Just wish had a camera for every isle. That's the only reason I gave 4 stars instead of 5",
"date": "2023-01-16T17:55:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Shane! Providing renters with clean and secure facilities is our top priority. We'll be sure to review your suggestion internally! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "b85e96ed-298f-4391-b3da-76453330b21b",
"author": "Aliyah Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWWMGZMNXEOWtmN2behLqDf9qc3ebXa9pyo4m5n8PX1tJx-P6h-=s64-c-rp-mo-br100",
"rating": 5,
"text": "HIGHLY RECOMMEND! For last Min or if you want a good place for your stuff to be stored! ZACH is phenomenal! My Chairs fell in my storage and i couldn’t get my storage unit opened & Zach to the rescue twice! He saved me when i was looking for a unit! He’s a great guy & Always in a great mood! Thank you so much Zach! Promote him!!! DONT GO ANYWHERE ELSE!",
"date": "2023-01-14T18:18:28.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "76a07ec0-ed53-416d-866d-50e655b6f7da",
"author": "Cindy H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXfAwn6TJstoKZhE4_06E9FjfeKkMl3zUUst_z4niD0EJEs3gHGDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-12T04:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Cindy! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (217) 403-9443 if you ever need any help with your rental. ",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4eb97b0-7de8-4bf4-a002-d1a73ee26a65",
"author": "RayHaze",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAyZlYE_OGihTDvuj27Dgv6g1TUrAjZXnC1i6bJ2HYYSrGzh5g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good management and clean storage!",
"date": "2023-01-11T18:57:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1418f0e1-ce5e-4fc9-ade4-599fcafb0003",
"author": "Haley N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK29bFushg-3MfkjXmthNflJBsUBcCmFnp1iCbN8vdn8ALR9w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly gal helped me check in and sign my papers, even came to my unit to help me initially open it when I was lost on how to do so lol\nVery pleased with how easy it has been (:",
"date": "2023-01-11T17:15:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent review, Honey! We're happy we were able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "72732e02-0645-49fa-b145-132c87d3a2f5",
"author": "Lori Owen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJOEpOSCjMIWp34FLOT7YN2nu_y_UvlzC2LohDxP8tCXpQFUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-09T21:51:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lori! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ccc4e269-07b4-4747-b1dd-89941d7eba43",
"author": "Lisa Fuller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWMObvONSI4vVa-f0PYeMp6jC-P08W8NfkbqqjNuZ61NQHQ1s5LbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!😁 The staff were very friendly and my agent was very helpful 😊",
"date": "2023-01-08T17:11:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Lisa! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e0499953-afa2-439f-9480-b96cdc8731dd",
"author": "Pigeon_of_War “BattlePigeon”",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmdYT2jsFcLkHCPRgevj295AiyPn_Eav7nNhMkUHFkNZp6Rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-08T01:57:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, S.! Don't hesitate to reach out to us at (217) 403-9443 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d1975d4-5fe5-45a8-96c4-adbcd430a954",
"author": "Makala Ann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqMCC9wJiJ-uEZsVllz07RolD398940yvFUofrrHWy7vYXTvw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I loved Zach he was so nice and really worked with me not having the money and understanding hard times",
"date": "2023-01-07T18:44:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Makala! We work hard to meet the expectations of our customers, and we're happy to hear Zach hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c71868eb-c479-4b7e-9714-e23133011576",
"author": "Alana Price",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfvQe8YvzdKjPE183PgU8DccwiQsrrLds43aDRNxcvsmKbnA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Always warm and welcoming when I have questions and affordable storage spaces.",
"date": "2023-01-06T19:55:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alana!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "938450a8-303f-42c7-a547-08ebc84cc11c",
"author": "Jie Li",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmHVst7PCTV6oUexyjhKMgS2538fsvcV_Xu11Hm42Lw-tYrCeX=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very safe place",
"date": "2023-01-03T16:25:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Jie. Security is our top priority and we appreciate that you have trusted us with your belongings! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "2e7c53d6-0987-47a7-89f7-5976a642bfa2",
"author": "Alex Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqoSTR4m67uwnFm6Un2jqv9H9qfYgNukRBnqN2T5ipgmEgag=s64-c-rp-mo-br100",
"rating": 5,
"text": "It's been 2 years since I started using this company and it's been a really good experience, Cat and Zach always ready to help and answer questions, Zach even call me one day to notify me that one of my units wasn't locked properly, that's shows that they drive around to make sure everything is in order, I definitely recommend them.",
"date": "2022-12-28T16:55:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alex, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zac and Cat! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:47:49.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "43ba2279-1ba2-4712-8f3e-544df0a2cded",
"author": "Shelby Richard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIBr3sabwM9hmRO-9G7qtwwPYUafu_i5tp22KyPW_MExXE-Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was extremely friendly and helpful! He made the process quick and easy and was very informative. The prices are also very reasonable.",
"date": "2022-12-27T16:39:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shelby, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c36a27ae-066c-4c0b-ab75-16c7dff97de8",
"author": "matthew stennis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUgiY95kCRcYtfJVKo2Xzp2uM0pIPt5dDd9nSqOCZ78fG_gy7hI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service",
"date": "2022-12-20T18:18:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Matthew. We're thrilled you had a positive experience at Extra Space Storage. We're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d9ffa3d6-8d45-4371-af14-2d13757638fe",
"author": "Agatha Baldeagle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuPY2SeaHQEaERN2vohMbWGVhicBV_X0Iv11AfCd4Vd2ztVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Absolutely the best storage place I've ever rented from. Very helpful knowledgeable and very friendly and I never felt like I was being judged.",
"date": "2022-12-16T22:54:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Agatha. We're glad our team has been helpful, friendly, and knowledgeable! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7fea9636-f892-4e06-a5c3-b5cac8b3a9bd",
"author": "George Davidson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVs0dfCRAIneAYZKzHUWEP3yp36EFwP7uL004cbjMWrP6xp-jyL6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat was very friendly and helpful over the phone!",
"date": "2022-12-14T15:57:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, George. We're glad Cat was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "996a024a-cfdc-4739-9e1b-df85a935ef93",
"author": "Trey Shimizu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGBjNoYXfFNq-FE-_qh1algzrkdt0-_vIQvz5RuLbL3iDPzkGu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat was great and super helpful with all my questions!",
"date": "2022-12-12T20:25:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Trey. We're thrilled you had a positive experience with Cat at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "774e9109-3249-4229-91fc-92e37f6ab0a9",
"author": "Han-Yu Wu",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdbqo6rEB585iMyV-foEkzM6OlrML7Gh1PE9HwgpSuvE0vm80nsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-12T18:16:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Han-yu, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7620dba-0d9d-4990-b94e-d1f98e095280",
"author": "tabitha milam",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4Uh0r72qbyvC9EU7EoVoez6QD9YEFatAprEsE5obaLzTyTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-11T21:33:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Tabitha! We are grateful for customers like you. ",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "34156dd0-21aa-4095-98da-9c853beb0308",
"author": "John Morrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIijB242Mud4136xGF2jUGP65M_cHVlCUaHdQakiocxbtZv2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-09T22:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fece5a4-0407-44b2-9fc0-b081f490543e",
"author": "William Standifer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbTBlX8LiMFd7b_Fkov6o1N-Wi0Uwbmpwwzk6eeKO-EH-pVPm7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-04T13:38:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, William! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b4dafcad-0a01-421d-bbff-cad6e0828a8f",
"author": "Jatesha Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2R5_EDDhNSYwlTNGKPegqnowtrkWFD3QJe7QXQVxA4zcimA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-03T16:00:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Jatesha! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "80304d02-9e1d-4ac8-8080-50b6d08f7be8",
"author": "Brian Fenili",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUtQO7HynCGG7ncUwdzQZp7hnAjxWlooX4FJBw4gMlBdzC_YsdF=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Visited Lager and talked with Zach. Very informative and helpful with my needs.",
"date": "2022-12-02T17:32:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind review, Brian. We're glad Zach has been informative and helpful! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d051ce8d-608f-4586-8302-a8a4b9b79d6e",
"author": "Youtube Viewer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK1IcgynGEHDnVKAeRkrS6tYGQwX1lxwQ-0k7cqDyZTUhoI1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Courteous, Consistent, Currency Saving\nCustomer Service\nWith So Much Extra Space\nThe Universe Has Allowed Them To Share\nSoul Brotha Zack You Meteor Rock Mannn\nFrom 2nd Time Renter\nTerrell Ware AKA Youtube Viewer",
"date": "2022-11-26T14:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Youtube, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zack! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ad7c4b8f-828e-4a8f-bffd-d4de78e3e611",
"author": "floorguy12",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLzxSar8LZYn3IuPKCTgMINSRtBx6b5F6EWlGD3JMEFhwbTNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach very personable definitely a great asset to the facility, I would definitely recommend Extra Space Storage!",
"date": "2022-11-24T23:16:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Floorguy12. We're thrilled to know Zach has been personable and great to work with. We think he is great too! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1fd476c5-e30c-4ae3-831e-ceccc0d1ea4f",
"author": "Noelle Yartz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdaHemokYLggFdsgSQRaKYXsEDr1yNrj1iPHd560xZ08Ubb01N=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented from this place to put my things during the summer and the facility was great. Very clean and the employees, especially Cat, was extremely helpful during the renting process.",
"date": "2022-11-24T19:10:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Noelle! Providing renters with clean facilities and helpful staff is our top priority. We're glad we were able to meet your storage needs and that Cat was great to work with. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8fef177a-0523-420b-9c51-3d44dae2a869",
"author": "Kevin Hines",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIhITdD6nSirYsimslvyYQk-xjY-kddIm3rxWxmSaSlWhgHbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-24T01:17:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Kevin. Call us at (217) 403-9443 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "796d99d3-6e7f-4925-9c4c-6a468db896b5",
"author": "Angie Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhKKRQxfhxM9t-6HyLDTofmQxQ6CtHgLRBMAgrisZmZsPWkIE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Outstanding customer service provided by CAT on 11/21/22! :) She was a great listener and I felt like she tried her best to accomodate my need. I always have a good experience working with her and management which does a great job in keeping the storage facility clean and safe!",
"date": "2022-11-23T16:06:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Angie! We're committed to providing excellent customer service. We're glad Cat was a great listener and tried her best to accommodate your needs. Providing renters with clean and secure facilities is our top priority. Stop by our office if you need anything in the future!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "b74169e6-f96d-4332-b142-6b7b5dabfd15",
"author": "kd rose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcn8LT_PNeWILBD5LJFf8dmfwd4CV221xbB_i14_PapOijyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "They were very professional and courteous",
"date": "2022-11-22T15:53:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kd. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "44df0f57-0468-4b5e-8156-d88ed37d0459",
"author": "Sunflower Honey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVYjE69SUf4El1ktMFzdCfBxZHcG5b99GOFyOmrcf_1VV0vNVjTGw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They are going above and beyond expectations and I love this place already. I look forward to working with this business in the future",
"date": "2022-11-21T19:52:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bobbylee! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (217) 403-9443 if anything comes up!",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "526d26d1-4eb2-4cef-824c-6303bf015756",
"author": "Tamera Schneider",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUoA7uX2HvCGrOaqW1-6pyYwkoH1MGxIOjgcwP8WNlr8MDvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Place is super clean and Zach and Cat really helped me out!!",
"date": "2022-11-18T18:20:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Tamera! Providing renters with clean facilities is our top priority. We're glad we were able to meet your storage needs and that Zach and Cat have been helpful. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a39a0e3d-352c-469c-ac83-6fb90250a6d0",
"author": "Don Mapes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIymSOwKx_HYQ1YT2OgCJ012_NKDrIDQ85d0YXMxxPEWHr2YA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat is great to work with and she was very professional. She helped me complete the transaction to make it so easy! Thanks again!",
"date": "2022-11-18T00:17:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Don, thanks so much for your review! We are thrilled to hear your experience with Cat was positive and that she was professional and great to work with. We appreciate your kind feedback. Give us a call at (217) 403-9443 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cb5e73c-6405-4d4e-b07d-b601b8892714",
"author": "Jerrica G",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuBjDVXb2lrHadDSoFi3lPMYeP4y6iK8GqX3PMRaCn_abN4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat has been a rockstar when it comes to needing a storage room here! She’s always so kind and professional which makes it so easy knowing my room is safe in her hands!",
"date": "2022-11-16T19:55:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jerrica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cat! Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "0c22fa93-dc9d-4cc5-a957-ee72899c8216",
"author": "SWEET CHEEKS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXjY9MbxMPDWTKV_oTOP_UZMbhozG0FuQ5J1k2GU0PsuA7yX9Oe8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very organized and nice management!! It’s very clean and very well kept together!!someone is always walking around checking the units to make sure that they are ok..Zach and Cat are very polite and have been such a great help and very professional when it comes to helping me!!!",
"date": "2022-11-11T15:41:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sweet, your review is appreciated! We make it a priority to provide clean, well-maintained, and organized facilities and are so glad to hear your experience reflects that. We are glad Zach and Cat were polite and great to work with. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fcebb520-7ea8-4c1d-bc0e-a655f7b4c77f",
"author": "StayFitted 78",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUX3RArOtkfpwNh-rbNB-1y1-_pnlKeM5GzBtO5Ze_ngQqgX919=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach and Cat made experience great. And we're very helpful...",
"date": "2022-11-11T13:33:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Stayfitted, for the great rating! It's wonderful to hear you had a positive experience with Cat and Zach and that they were very helpful! Give us a call at (217) 403-9443 if anything comes up.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aabf1368-d2db-443c-b2e5-963acdc47f36",
"author": "Bando Brickz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVC8GSUV5JGi9oJ7q2b77h5a0YUmzR3pR3g40n74NyANlZnyWOP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-09T20:24:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Bando! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54ad3af7-6969-45ba-bfc8-94ff423f80aa",
"author": "Connie Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLaXJqj0rozraNg5OTGrXRJlJ8j93e_r0SKw0p1fYe2B0BMKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "I spoke with Zach and he was excellent to work with! Thanks Zach!",
"date": "2022-11-08T02:15:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Connie! We're glad Zach was excellent to work with. Please call us at (217) 403-9443 if you have any questions!",
"replyDate": "2022-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0624baaf-4ecf-4467-b32d-fb9fc1f51686",
"author": "Jose Mata",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdyG8ER04Icaq_2XJfyUQVwfOUsuAcwqCcgLSvKAelbaI1VeJ1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat did an amazing job she when head and walk in the rain to show me the unit and zach helped me with the lease both did an amazing job",
"date": "2022-10-25T19:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jose. We're glad Cat and Zach were able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ebbca4d6-5ad2-4469-a17a-a97822ed594f",
"author": "Steven Welland",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6yjfjNZiffu2_RueQMwSJU580weWc4VGeAeOBF1gdX5FdMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach provided exceptional customer service. Addressed all of my issues, helped my find a new unit and answered all my questions. Thanks for everything.",
"date": "2022-10-22T16:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Steven! It's wonderful to know Zach provided you with great customer service! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fe14eb83-64e3-4746-9bd9-883d28e1552c",
"author": "Hongyu Wu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJtLh5xk9YewSoZSlO3mB7TsTPO5miqIRxozD1Fw8QGUmbCtg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Smooth check-in process with Zach",
"date": "2022-10-21T22:54:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hongyu, we are so happy to hear that Zach could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c145798e-3002-4a2b-913c-2b1bef8e3ba3",
"author": "John Paul Nyadaro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-7p3fOL27XgoJS9pB9fvQnT8cuLWMjqSR7KE7m4J1U9aM6AE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was great help. Very welcoming",
"date": "2022-10-19T17:41:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f10e5b8-1eeb-4c9e-aeb1-8340a9770b1a",
"author": "Jason Rudolph",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiKPuj2TDRNplnJ_66zzFEDzlPCUL67zPDtrBuiF6uUZoXiFTj=s64-c-rp-mo-br100",
"rating": 5,
"text": "cat was amazing! super helpful and personable! give her that raise/bonus!",
"date": "2022-10-17T15:40:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jason. Thank you for the review. We're so glad Cat could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fc6cc484-0bf6-4272-b5fd-caa86119572a",
"author": "Tucker Turner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVG4YjASpnMcSpH5q__PScKarWTvwUzA7aDqdJXWUmecgdeT3owWA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "At first, there was a miscommunication with deals, but Zach was able to clear it up at the end and he did a great job. He was very nice and thoughtful through the whole move in and move out process so I appreciated that. Storage units were also great.",
"date": "2022-10-17T12:43:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kyglo, thank you for your review. We're glad Zach was able to clear it up at the end, he did a great job, and was very nice and thoughtful throughout the whole move-in and move-out process. As always stop by the office or call us at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "2c48a9c3-6c45-491a-941d-092f02fd1bc9",
"author": "Anthony Maclin",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaBVKXGMq2nX6QuHnM6_RJOR52I8YMuWIJHvVK8Za1FN2ARRZY9g=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Zack was a nice employee and customer service by him was excellent",
"date": "2022-10-15T16:46:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Anthony! We are glad you had a great experience with Zack. If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b089bcca-517e-42e3-884b-9ef720985328",
"author": "Marcus Ewing",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJB_w12CcFjPEB4hYC9ztW9siMeBMksgGG5DXs1bQGDujJ9oQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great Service... Thanks Zach 😊",
"date": "2022-10-14T19:08:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Marcus! We're so happy to hear Zach was able to make your rental process hassle free! Give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ed3a882a-0349-47a5-920a-a0b8f6ab7c8a",
"author": "Megan Sprewell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUdgaHZebMavpiXLOCejlw4FUD5dKHW_0J3cv3cMfgIDvXTRCIe=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack is Amazing. Very knowledgeable and helpful. Need more customer support like him",
"date": "2022-10-13T22:44:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Megan! We are glad you had a great experience with Zack. Call us at 888-storage whenever you need us!",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "949840ac-37a5-4b87-aa4c-a337566fff2a",
"author": "Brenda Sutton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOeFJw656B1EVXMeEPBJ21Hcgh1HUluLfIKsZqsnWIAELXgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Zach for you help!",
"date": "2022-10-12T15:10:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brenda. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "64aea309-aaac-4850-a17f-148dbb195964",
"author": "Chris Glenn",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXkOJ8KEVvDqqjMyIYlzqiL1BBECWJkbAJrE6oOmU7G9x7wHNmj2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have been a long time tenant of Extra Space storage. Zac went above and beyond to make my experience even better!!! Thank You!!",
"date": "2022-10-11T13:59:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chris. We're thrilled you had a positive experience with Zac at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4ef04556-e515-4101-af0c-113857062561",
"author": "Ashley Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWhBVWMGd_RSpKoEx-ZPnK1RcTceD6aNL537HqiVbPDGn-TG2_z=s64-c-rp-mo-br100",
"rating": 5,
"text": "Just left and Zach was very accommodating. We caught him at the last minute before closing for the day and he didn’t rush us at all and was really personable as well!",
"date": "2022-10-10T23:03:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Ashley! We pride ourselves on having a friendly, accommodating staff, and are so happy Zach was able to assist you! If you have any questions, let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "391e3922-2c68-4aaa-9fe9-1652581d0171",
"author": "PATRICIO MORAIS LOMA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUKEkVo57ki-GayRRngTPO1K8cP4pUCcI2BYNMChk6YR2twXiY=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Zach in extra storage was excellent.",
"date": "2022-10-09T14:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Patricio! We are so glad Zach could provide you with a 5-star experience. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91f99263-fbfa-4601-8ed7-c180984fb434",
"author": "Shine",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgxLxz3eLeg3x2pR9s2Q7mRgDPKgWo8mI2-Igpo038RAMzZcfh=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is a great storage company! If you’re looking for a good storage then this is the place for you! Great customer service as well! 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍",
"date": "2022-10-08T22:29:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Shinequa! Thank you for being a loyal Extra Space Storage customer! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "86cff876-97bd-4703-9bff-a4543c4428c9",
"author": "Starlina Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzths-vJTUvI4QRTobyQOqJBn7c5ZEvJoxaOnJ-hWmDWHI1Zw7Ag=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Quick and easy",
"date": "2022-10-08T22:04:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Starlina! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2c5acd07-a6b6-4fb9-87d7-acbde7a66dcb",
"author": "mithran arvind",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIc44b7d2kBRqCaWsk-tFPOvuh_4o6cQWspcuiaxinh-PUpvg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-08T17:27:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Mithran, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6696e928-1250-4b06-82a3-c491053aa461",
"author": "Rex Reed",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmMk-APHvzcIgmrb70rIIhkXaTdt_kY7bsYgO2d8ED6wB9aA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "They got a A 1 péricõ!",
"date": "2022-10-08T17:21:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rex, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility!",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1affd1cf-10cf-47fe-82c1-2f50a035e64e",
"author": "Gen Ex",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUrD-SUVWa7AV9JPekor_H-GsO8hqh_mKPZ4esYJ1BrWtXaQPs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack was super helpful and the facility is so nice. I recommend.",
"date": "2022-10-08T16:12:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Gen. We're glad Zack was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7156abd9-a4c2-48cc-900e-af8d8768d478",
"author": "Don Lomax",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJD0w7bA1f8kx0zRUbAmV4LxamgLi2Tj88Ol0YZHa_9bWtcPQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-06T21:53:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Don. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f80694e9-f325-4209-8270-0219068859d9",
"author": "Christian Elmore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrSqUEiT8J6meVwP-zELsNffqMfGojqPvJdRYqT5yh8Xjnrg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing you guys are awesome!! Blessings to you ! Big S/os to CAT Rushing! Give her a raise ASAP!",
"date": "2022-10-03T18:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Christian. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dde96f52-30f8-453e-94ef-d236c93f73cb",
"author": "Albert Zwettler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2QWNQmMcfdSKE3uyATO2YHFDwQ2uo7NQ4CGoSHRkmyq_DWoAa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-03T17:48:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Albert! We are grateful for customers like you.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8014e2f9-cd8a-433d-a332-f61cba5fb35c",
"author": "Shelley Bornstein",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQAUhlBCKHw5z6sbrTmAkTHZ9-PKb3D14xW90jpzBnkzNVjOw9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very responsive and friendly! This is a busy moving time for students and they were very helpful in getting me the size storage I needed! Highly recommend!",
"date": "2022-09-17T17:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind remarks, Shelley! We're so happy to hear we have your recommendation! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "205cbcac-4df7-4a8a-bc8b-27cb5412bc80",
"author": "kakina kiladi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIKF0yG-TCXqBRLNAcKCzyPbcxiBwS5ULSo71s7FPv-35LVXA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-15T21:32:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Kakina! We are so happy you had a great experience with Extra Space.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5772f4d-710a-410c-9d3e-91e57eb8bb97",
"author": "Bill Demkov",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXT3oFhREEruZBLYhAQ-KCnnJVIZhA8J3cOvjWmGHumq3BGbobu=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage provided excellent facilities and amazing support staff. Cat and Zach were with exemplary customer service anytime I needed them.",
"date": "2022-09-10T16:06:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Bill! We pride ourselves on having a friendly, accommodating staff and are so happy Cat and Zach were able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e6d6ffe4-2b7b-4ef2-869b-27542c449831",
"author": "Scott Nguyen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhHDTtoc9yOO6b-QxKXQFte0CCJYJY4Q7-ymr-_aay1RAy_Sg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!! Accidentally booked 2 units and they called right away to see if that’s what I meant to do. They refunded me right away and helped with the check in process",
"date": "2022-09-06T22:37:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, Scott! We're so happy to hear our team was able to make your rental process hassle-free! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95a32c7a-1a83-4965-94dc-403f70da596c",
"author": "Florantina Loma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV6h3U1yOAAuqhvss3eX98-aDHnOLXmVpY3TIyP-tS5A8QbOfI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-03T19:06:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Florantina! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (217) 403-9443 if you ever need any help with your rental.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ea6d3a42-e7b9-495a-8e27-b2cdc4be70d8",
"author": "李Ricardo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8O-214_v9S_1Tb_tN4bc6-q5-MmVw2zQ_0J4pb7Xzngi6m_8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach Akers👍👍👍",
"date": "2022-09-03T18:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, 李ricardo! We work hard to meet the expectations of our customers, and we're happy to hear Zach hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2801d7f9-b60b-41cf-b3c7-30ab1a770810",
"author": "Harry Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVZ2jjiBhZ8q47ukPDZieWDQvI9WJ06tcauACgxbY0b2O9GRZ9_=s64-c-rp-mo-br100",
"rating": 5,
"text": "I updated my billing information. The service was good",
"date": "2022-09-02T21:38:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Harry!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility!",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "feaa77a8-f9c2-4a12-a65a-e597ebce6893",
"author": "Hao Quan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIOOLuQ1kjFIkrtivTNxWKQISahbWf5Z_CQRGIjeqzg_OfOEw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good. Excellent.",
"date": "2022-09-02T17:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Hao! Thank you for your positive feedback, which is very helpful to our team. If you have any questions about the rental, please call (217) 403-9443.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "cd5c71ef-eb8c-4b11-9732-ee26f321ec5d",
"author": "Yiqi Liu",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL17BKw2q5o_UWYrCWTCZ39NysM3eZVHZWxsV1a1LVd51ZrPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zack guided me to the great unit! Perfect move in experience!",
"date": "2022-09-01T22:06:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Yiqi. We're thrilled you had a positive experience with Zack at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e5018e68-3350-4c6f-856d-17784e7e4eb9",
"author": "Al Smit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZ-_4INrPdyrtMh6YV5w6zDBshlSY3e5MF4Phx2_BiIjDYrRPD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Omg! Extra storage employees are freaking awesome‼️ Cat R. and Zack A. really came through for me! I will continue to rent from them as loong as I can each time I have to rent out a storage‼️ I recommend this storage‼️💯%",
"date": "2022-08-27T18:46:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Al! We pride ourselves on having a friendly, accommodating staff and are so happy Cat and Zack were able to assist you! If there is anything we can do for you, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a33308dc-13d0-4fff-9922-98c9eb13e54e",
"author": "Bella Marie",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXpchx6dL2fkpHxhQyofwD4WotFr5p75RQpHUAhmnVbSzgkEuX8=s64-c-rp-mo-br100",
"rating": 5,
"text": "One of the best storage unit companies I’ve ever had business with. Extremely helpful and always seemed to be available when I had questions.",
"date": "2022-08-22T17:41:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Bella. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c47a4f8-9c85-40ce-8e15-67fbd89d1bd7",
"author": "Jayshree Desai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFJgIb8xJdnmWEeyT9FN1ELJ3PEALteYs6KqboJT_QKBBEP1Wr=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach the storage manager was excellent and helped my daughter pick the right unit and guided throughout the time. Thank you 🙏",
"date": "2022-08-21T15:06:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jayshree. Thank you for the review. We're so glad Zach could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6b1da9f1-84a9-4b15-a267-49d7dda21a6c",
"author": "Juanita Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ31mXaKpFj4qpcP0Xl8BHoqWQyTwch4DQqcYX5dQfVok-bYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place to store my stuff and the staff was friendly!",
"date": "2022-08-20T17:44:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Juanita. Thank you for the 5-star review! We're so happy we could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f5b6a7b7-a987-48e9-a7b3-67bf024d31e4",
"author": "Jason Kandula",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlaHHlny9HD4oHU3BU5Z5bVJmAaW-In_p3xSB9l9doL3-ak6cQWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very good experience\nStuff was in good condition after 3 months",
"date": "2022-08-19T01:33:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jason, thanks so much for your review! We are thrilled to hear your experience was good. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc74f090-fb6b-4193-a08d-62ee80612579",
"author": "Britteny Griggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUI-S0ls89MMzJPY3p4jl4e49JwaG9qxl5cL-4Jl1phjqJsJosbMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra space storage is an amazing place. Zach is very friendly and understanding I will recommend anybody here.",
"date": "2022-08-18T22:05:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Britteny! We're glad Zach was friendly. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5e3e43ac-9559-4078-ac75-226e5854bd3e",
"author": "kesh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoP1hC9UwSSVNQqVmdi3VwckjoDj6e1KI-7gq7N4R_UIOKPxkUMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-18T16:20:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Rishikesh! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (217) 403-9443 if you ever need anything.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c9c38e2b-78b3-4288-8c71-a32074955dde",
"author": "Kurt Ji",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIR4T6bvzzNOI5q8Yy7C39YUQIUcziCFyB8O7kk711FJRdbiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!",
"date": "2022-08-17T16:49:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kurt. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (217) 403-9443.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc732674-3c9d-4172-b04b-ef2d629134e5",
"author": "Latricia Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0e2xpGvwar7oUsDsLQ0jWnEZWq3H-ofCQFJRi2ki7mY79Sk-F=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great! And helpful!!!!!! Wonderful customer service!!!!!!!",
"date": "2022-08-13T22:26:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Latricia. We know our customers value helpful staff and great customer service so we do our best to provide that! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0a383a98-1094-4647-9453-56a50606ffc0",
"author": "Naomi Lindquist",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZPSx2OlRH8oafIY-CS1aL5MsGyH-GvbRr6RDwdZTALTB2CDkW=s64-c-rp-mo-br100",
"rating": 5,
"text": "So easy! Great service! Cheap and great quality. Will for sure be back!",
"date": "2022-08-13T19:24:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Naomi. We're glad you were met with great services and a fairly priced facility! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f43ac679-291c-4cc2-98e3-8833430f44aa",
"author": "Nathan Hubbard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIo91lcGODNnaJ-lCR81CxFwYv4Q1FvhcwyIW9dHuqzQUthjg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly and helpful",
"date": "2022-08-13T15:54:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nathan!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "aa022514-c54a-409c-8b21-0c127056a8e8",
"author": "Jasmine Benson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhdHF2m58jpvC6Ye2fGDLWxXECrYWyKlemtY2AApz5MU829Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-10T00:12:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jasmine, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4e2dc9e9-2e53-4b20-b5b4-10b362b066b4",
"author": "samuel steiner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcA7LZBhflXIpO01_skbWGtTgia8O6xBAhD_HU--06K7qOyoWT=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very helpful staff. Thanks a lottt.",
"date": "2022-08-09T22:34:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Samuel. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b5dbca28-16bb-423e-adf9-9a8ea3df36e9",
"author": "Gary Morriston",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKRx1c9kDvu7aQY9d-QsvE_HAkd5bIaQIJ44B_RfQwwfdK5MQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super helpful staff very professional and accommodating. I worked with Zack Akers and he was great.",
"date": "2022-08-06T18:34:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Gary! We pride ourselves on having a friendly, accommodating staff and are so happy Zack was able to assist you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93a87a11-53fc-4bdc-bf80-7c6e8475a8f3",
"author": "Felipe Sandoval",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWPLTIycbE3IrqOTcaApYB8AH-8g5lSc2auqfrP-CR2mf6FOEkY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and quality!",
"date": "2022-07-28T20:49:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Felipe. Thank you for the 5-star review! We're so happy we could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96f2b8b1-9a69-44d5-a33b-047b1b2b33d9",
"author": "Jess Herold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAj-AfidCakfwvpb3UriE4Y9vHYcVr17dQY0zDXIt1VwPSlw=s64-c-rp-mo-br100",
"rating": 5,
"text": "This company has been very accommodating the past couple of years I've needed storage. Friendly, helpful staff - would recommend.",
"date": "2022-07-22T16:46:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Jess! We pride ourselves on having a friendly, helpful, and accommodating staff and are so happy they were able to assist you! Our team is here to help, as always, give us a call at 888-storage if anything comes up.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28c8c41e-550e-4ba6-aefe-b50061a36083",
"author": "Sean Hesano",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6iIPdHCgS5UwjnTRwvhBVPRsMHnBz2s5XgVEc4sQ3b7lU2Q=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very easy to work with and informative.",
"date": "2022-07-19T22:01:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Sean! We're happy we were able to provide a smooth storage experience. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c2bcc71-8050-4445-8323-0befc082779c",
"author": "Derrick E",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVcSyvm1WyMqJ3LBkAyiHLl0CcH_TOHudMNJ3VwexfBtv9v7SKD=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience here. Zach was friendly and helpful. The online portal was great for account management. Highly recommend.",
"date": "2022-07-19T19:14:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Derrick. Thank you for the 5-star review! We're so happy Zach could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "34d758a3-d65b-4098-b4ef-935ef45cc4f9",
"author": "Laura Chiaramonte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiPg7PZSkra6MVVfJBu3QiR5uXfO71J2AUmfYSpl9jSJZQsfOW=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach is super helpful",
"date": "2022-07-16T20:19:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Laura. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23123d4f-72f2-4c9c-9b9c-5625bd78a06a",
"author": "Kam Wong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKluqzevNSuGCiCqpd13FsYrfXFdReoyu5J2x81omcEMlRYQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-13T23:24:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Kam! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c68775f4-da72-44f6-a0fd-84bf864927d4",
"author": "Nia’Mya Madison",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWYvsxcdshvLKn4XApCeF7XDFphiuOwG7iqOIm0fZpHWZ5phNWW=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach was such an amazing help!! He made the moving process much less stressful!",
"date": "2022-07-11T01:42:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Nia’mya. Thank you for the 5-star review! We're so happy Zach could help. If you ever need anything, feel free to stop by!",
"replyDate": "2023-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0053adad-213c-4c7f-aa78-a962f30fb28f",
"author": "Jade Myers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5Td2gUWwQfcRl788dkBMe8Uh9pILyWxI1Hd-YEKU6PfNe2a5j=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-29T18:23:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Jade. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:54.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "926df069-0600-4d9f-bc65-4ac66b5ea959",
"author": "Lisa Mullett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWVwdwjqoVSg86akcfXhyz66-8WzknI70heV6In7KwwHg0k2H0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach at Extra Space Storage in Champaign IL on Lager is wonderful.\nMoving is NOT fun. We know that. Extra Space Storage however makes arranging for space easy and the moving a bit less stressful.\nZach is friendly, organized and efficient.\nThe website is easy to use on your phone to reserve and manage your space.\n5 star rating Zach and Extra Space Storage for making my life easier and making me smile instead of scream",
"date": "2022-06-29T02:10:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lisa. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zach! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.",
"replyDate": "2022-07-08T20:47:54.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "490753f2-b6f7-4813-b22c-1068aab3975c",
"author": "Philayouth Phaiboun",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ3qlVuw_vIt5xzbIWY28KU4hfKXJrxsNnO-aDmXk8X81RKAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you Cat for all your explanation on how to\naccess my rental unit and how to end the rental.",
"date": "2022-06-28T19:51:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Philayouth. Thank you for the 5-star review! We're so happy Cat could help. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-08T20:47:54.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "f6500be2-3f57-4f24-8178-ab80d9b5f9c3",
"author": "Jasmine Vaughan",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXO0kCj6wFCQWS91x8WL8sz9Jt4Lf2zRQdPyNh4h5KmxsHN1Axa5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "I highly recommend extra space storage on Lager Dr. in Champaign. The employees go above and beyond to find a solution for your storage needs at the best rate they can find. I’m a happy customer!",
"date": "2022-06-25T20:56:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Jasmine! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "285c82ad-6491-4228-aa5e-fcd17a69e867",
"author": "Astria perkins",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXAL3TLbtqdC1H5A01n9b-_8jgWuHayOxBoyvju1Usvvf72XHvf3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Absolutely love it here. It's very convenient in location. The size of storage is Great! The Staff is very nice...professional and polite. They're also very helpful & available when needed. I definitely would reference this storage to someone in need.",
"date": "2022-06-23T20:24:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Astria! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8257d050-b972-4457-925a-2ffaf0478ead",
"author": "Delilah Spurlock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKU3uGYgtGjbTTuxZDiBMBkaEUMxj2MJOwf15UKG7OX-DhH1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-17T15:38:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Lilah! We are here for you if you need anything.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "278eac30-3ad5-4a7e-b214-99f25d99aca4",
"author": "Tia Palmer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVAXX9YXkcXA1YmL_t0v6pA2NznC2tg98yrYnkw4X73TZgJRgVF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-15T20:57:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Tia! Stop by our office or give us a call at (217) 403-9443 if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8838271b-43cb-48b2-98fb-547068caa3a8",
"author": "Rebecca Bedinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLDwsXqalkaqNXvpxEg_Gx7iI1IXQ7nXzGVFUEOwbHGbrPjow=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-14T16:44:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rebecca. Your rating means so much to us!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f5de001-dc29-46fe-a57b-25f64ac83c8d",
"author": "Oshae Cotton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIYgYyIdOd3jMaRhvTasiEBvhCGta4SaSd5Cw3mrn__SNqtHQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-13T18:05:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Oshae. Call us at (217) 403-9443 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "30441ea8-5642-4624-abcb-cd54fcc6d610",
"author": "Todd Howell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJd0DYbUT8JA8qHCEN-QkYCL_nfavzFBN7AgMbdAYL_qqSLeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat was awesome and I couldnt have asked for a more pleasant and professio al lady.",
"date": "2022-06-10T19:51:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Cat is great too! Thanks for the positive review, Todd. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3984713-62fc-40bf-bf49-30e40ede1773",
"author": "Sharronda Eaton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVH8GTDsIsCexAHAHW_A01_ssuB_J4QikuGHsgAH7l78CewiFRdHQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cat was very professional and nice! She answered all my questions. She was well organized and very detailed about pricing and she has a great personality!!!",
"date": "2022-06-08T20:17:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Sharronda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Cat! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "4c64d58a-7914-434f-bb64-a9ce712c832f",
"author": "Jonathan Thomas-Stagg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQuYm2kfxOuNtHHHBJ_NeSjQgxwC-0ikYwzabg_4okJ8O5q_M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-07T17:45:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jonathan! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ef4d361c-d947-49e8-9295-29c4b9b8646a",
"author": "Stephen Zippel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVy71QCG6Q3N7RVmKt1esEuznBPQpC6aTQ83Y8h2tZtWOGHN5GPqg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am a handful and all over the place most of the time, but Zack was extremely helpful and understanding. He even stayed over after closing time to wait for me to show up, due to my lateness. Sorry, Zack, and thank you so much for all you've done for me! 😁",
"date": "2022-06-06T16:50:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephen, thank you for your review. We're glad Zack was extremely helpful, and understanding, and stayed over after closing time to wait for you to show up. Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e197ff1b-08d4-44bb-a684-2e60edbeb725",
"author": "Drew Allen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKL2ynTVdaFANIhX2JWI0zdFgsDmZyeinO9GVYUO0QXwe0FTw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and helpful staff.",
"date": "2022-06-05T17:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Drew. Thank you for the 5-star review! We're so happy we could help. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6305c0ca-a5ef-448d-9fb4-18f108de65f6",
"author": "Meech Hudson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgBqBLJqC_j7ezyM4BhQGmoTubo7MbYUE0eApTi_6Rhap2SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-31T22:10:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Meech! Call us at (217) 403-9443 if you have any questions or need assistance with your rental.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9cac97fe-07ee-4d21-8678-2a303d761cea",
"author": "Joe Garrahy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn-uRKNWCMVSY1byvhTpDtVFN3XqXWHnPLSQWJK8y6PpAs7Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-30T20:25:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Joe! We are so happy you had a great experience with Extra Space.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67a0716f-4330-45fb-9e2d-87b2881b6586",
"author": "Barb Webb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLj-WUP4O1efSxfLOzrFhmMiSxGVVrTa7sS9N3hjDsdGTRy_w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-30T19:04:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Barb! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (217) 403-9443 if you ever need any help with your rental.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d57a0acf-e290-4c9e-b7f0-89f1402a7f9c",
"author": "Almighty_Keno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWBTCKUZLSqFYFpk6tuD_T_JiHKnPRe8EcF9StnS8rb9P7FdINt=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-28T14:42:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Almighty_keno! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (217) 403-9443 if you ever need anything.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f18cfc54-4ea2-472c-a3e6-036961d77b06",
"author": "Pamela Trixy Roper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqLZu_6u60oHh4phScFJmFF2tdnZSWdzUwlam5efN2krKKx8Nz=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-26T19:33:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Pamela Trixy, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a924213d-191a-40e8-bdac-9afca7f96311",
"author": "Courtney Avant",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIMzkNzN8-fuwaUdQz0HGqBuqlzljBvfITjPq85vC62L8SelQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-24T17:38:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Courtney! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "329598e0-9922-4600-8a69-fd6684b8a18d",
"author": "Kenneth Chuang",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL1Fosuug_R2ouEcfTiVYZiXPSrLY8DOSEmRaV4WQay6An5pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-16T19:10:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Kenneth. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d758957-3530-4a95-a9d2-44adb2fa2c33",
"author": "Eddie Borwick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLKumkOwCo6OCXwOduZG9ixsgDqBKYbXwU4FRVxP2JcFWmHOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-14T20:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Eddie! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a64d9582-38b7-4c6e-a600-637899324e11",
"author": "jay coleman (callmekingjay53)",
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"rating": 5,
"text": "These people work wonders, if you ever have a problem they fix it before you can finish explaining",
"date": "2022-05-13T23:36:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jay Coleman!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility!",
"replyDate": "2022-07-08T20:47:55.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Ariel Wang",
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"rating": 5,
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"date": "2022-05-13T23:29:52.000Z",
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"reply": "Our team appreciates your rating, Ariel. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Jingyu Kang",
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"date": "2022-05-13T20:55:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:47:56.000Z",
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"sentiment": "positive"
},
{
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"author": "Arya Tyagi",
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"rating": 5,
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"date": "2022-05-12T22:46:26.000Z",
"verifiedTenant": false,
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"reply": "Hi Arya, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:56.000Z",
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},
{
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"author": "dupe olagoke",
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"date": "2022-05-12T22:46:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Dupe. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:47:56.000Z",
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"sentiment": "positive"
},
{
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"author": "Perry White",
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"rating": 5,
"text": "",
"date": "2022-05-10T00:10:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Perry. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Kevin Edwards",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbuT9A50qqzlFvOWgDqA4leQvQtForjDtzdY07B94sBI5VAQ=s64-c-rp-mo-ba12-br100",
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"text": "",
"date": "2022-05-10T00:08:59.000Z",
"verifiedTenant": false,
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"reply": "Hello Kevin, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
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{
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"author": "Jeff Morrow",
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"rating": 5,
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"date": "2022-05-07T21:56:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jeff! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:56.000Z",
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},
{
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"author": "Aidan Fischer",
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"rating": 5,
"text": "",
"date": "2022-05-07T18:54:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Aidan! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:47:56.000Z",
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},
{
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"author": "Randall Medsker",
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"rating": 5,
"text": "Zach Akers was the most helpful guy I have ever dealt with.... Hands down!",
"date": "2022-05-04T15:52:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Randall. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2022-07-08T20:47:56.000Z",
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"sentiment": "positive"
},
{
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"author": "Sonya Brook",
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"rating": 5,
"text": "",
"date": "2022-05-03T20:04:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sonya. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Robbie Luten",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUB4hOSawFXrqsjZ6VDeTkRrKt75LSWK7XR7J3P7fYwFPDQ9aKf=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-30T19:46:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Robbie! We are so happy you had a great experience. If you ever need anything feel free to call us at (217) 403-9443.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "586bd157-9661-4c8a-8c92-3290679455a6",
"author": "Shelby Grimwood",
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"rating": 5,
"text": "",
"date": "2022-04-30T18:18:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Shelby! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "32b22219-d1a6-41a2-8722-7e4eb03038f6",
"author": "Matt Guarin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJu6YVkZkuG0MQ1B8ccqYHDU67Zl6DvCtA99QP39s_0Uqa-HA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-28T17:06:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Matt! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "carlos arciniega",
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"rating": 5,
"text": "Just called and needed to get a place for Saturday my husband and I are seniors I’m very confused and very old I’m 77 he’s 77 so we’re little confused this is very hard on us right now we’re having a hard time but he was so understanding and so nice Zack I don’t know he’s a real nice guy it’s nice to have employees that help people more people should learn from them how to help people so many people is so rude but he’s far from rude he is the Politis nice guy I really really liked the service I got thank you so much",
"date": "2022-04-21T18:15:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Carlos. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zack! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "8528a514-e7d8-47bd-8c47-4308fe5af8cd",
"author": "Chris Deng",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJxaCOVS4t8M_ku7QnTRNffCpyOG1Kofwg7XxRzicbPUwY8FA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-20T17:48:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chris. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "54019157-573a-4d32-9b7b-4238209a9936",
"author": "Aldeus Samuel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNI-_gMKboKJoA6iYP4rJh40Q_O90n1cGJ8cxaQ8njhHXKuA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-19T18:55:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Aldeus, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9e5bb9bd-b27d-4c74-9160-5f472ebb1444",
"author": "Ken Comer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJujnVdrrc4IvDeF5Rhggpys2zFd0_Mkpxq784mAYGpyROL5A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T21:26:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Ken! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (217) 403-9443 if you ever need anything.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11a3aab9-c03f-4091-9be2-d8a8b00184df",
"author": "Janelle Lunney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhuvIyIo_sntMZuHnbstC68RZ_qowTJdCzbf_7FEURDpQ7Dw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-16T20:35:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Janelle! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 403-9443.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08cf5d95-b9d9-4a6c-a971-b9672225e7b5",
"author": "Dennis Hendricks",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMehO2UhfEo3r2PBSPXX3eQ1uX5z5H6hVhljKjRs3F7th_Ig=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-14T19:48:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Dennis. Please stop by the office if you need anything.",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Duel Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIT56-xTXe7hz1GbbC90MfCvhuGRg257SbbtRAoQ7r9IuYlHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach, the manager, is very obliging and helpful. I recommend Extra Space highly based upon my previous experience with this company.",
"date": "2022-04-14T18:36:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Duel, thank you for recommending us. We're glad Zach is very obliging and helpful. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:47:56.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Nathalie Reisman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLTmdjMDSpnnU6ztenE2WRNBKSfxrBsgQYLigsT_IMfj5ZTmQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-13T21:18:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nathalie. Please contact us at (217) 403-9443 if you have any questions.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57400b52-2ee2-4a82-b21c-b961268d82b4",
"author": "Dorian Holt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7wbMh03FbDJxULfmGbkxAjz1Hv1NM_JLBAs6Dhl4Oi0E75Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-13T18:49:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Dorian. We appreciate the positive rating!",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Gabe Mansfield",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVrpcj3ERJZVYKjFBDOPLyJGSxh80A606HrWMwxWd59NXHOv6aG=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly and helpful",
"date": "2022-04-12T23:19:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Gabe! We are glad you found our team to be friendly and helpful. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [
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"sentiment": "positive"
},
{
"id": "894f676c-9dc4-439a-8b76-ecacf71f83b9",
"author": "Aleha Pennington",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIZVvFjW1vbkWT_wG36KwoeQbqNFvM22msVYh9Q6TLlHuOh_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-12T20:04:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Aleha. Thank you for the rating! We're happy you had a great experience at Extra Space Storage.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9595edba-8067-49c4-ac62-2012fe7e866b",
"author": "Bari R",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlObw0lIJ3UJvkOQi4hvW5ya64ltKS3G3v0Z2cvWefSDYc8w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-11T01:51:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bari. Thank you for the positive rating. Please stop by the office if you have any questions.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Sean Killeen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIHMgfq5-EYnKyYBPdOwfmUNo7gHX2JBDO6uizjtmjL7LwtMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to sign up and very helpful staff, highly recommend if you are in the market for a storage unit",
"date": "2022-04-08T20:03:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Sean! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
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"author": "Masuud Ashshakur",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXvg7nmDKQ9wJWQMEBD9T6JaIa7n5n4tmpJuMB9UmYrWzbBqRmX=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-08T18:34:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the rating, Masuud. We appreciate customers like you. Please let us know if you need anything.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eab57be3-68a1-4e05-94ae-26dff829554d",
"author": "Colton Oare",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLNGBe-L7T2bqxsroU3Bya7n1vYsA6JyDjThDoR_B9Hzhg_mQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Was simple and easy to get a unit and easy to take care of.",
"date": "2022-04-06T02:09:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Enderkai! We are happy to hear you found our rental process easy. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Eric Dean",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRs0V-BaF-W5aXWbOE8b3TIb5xn3ceI8LDcA0vcxE-DJURLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-05T19:12:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Eric! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71b75138-8d9d-44d6-813f-4616af7648f9",
"author": "Carla Olaniyi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfHPCeXxEG_fvPkRQ-GSTgjCTEjvOuqZ2r-Scjgbs0N0Vc0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-04T23:43:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Carla. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b152dda4-bbcf-49fd-8f72-d9b4b6ada1b5",
"author": "John Gow",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW3-qPgEYY6Mtukm2SWLB3VZAvCWVsi483r22nPfhVuvf8YCGs=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-04-04T19:55:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "29327657-c945-4e6d-a222-324ff921e4d9",
"author": "Arnav Mehta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLm1-FpKPeiSR7kPtpfd8WuLWBCO5Z4nKekn0fcLCiTNPhv7w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Manager Zack was extremely nice, prices are good, and the staff is very accommodating.",
"date": "2022-04-02T22:14:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Arnav! We pride ourselves on having a nice, accommodating staff and are so happy Zack was able to assist you! We are here to help! Please give us a call at 888-storage if anything comes up.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "eff37333-6a01-4e34-a4cd-31deca7350e8",
"author": "Robert Reisman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEPemT2bXNgfIzOTjVMfJUFV-1iqfdHZsohFRg5DhL36Q8gQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T15:51:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Robert, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "52fc1a83-d541-4e7c-95de-40e719fe35f6",
"author": "beckie shelby",
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"rating": 5,
"text": "Great experience with zack he’s awesome highly recommend",
"date": "2022-04-01T23:51:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Beckie, thanks so much for recommending us. We are thrilled to hear your experience was great. We think Zack is great too! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Barbara Sylvia Trist",
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"rating": 5,
"text": "This place is excellent and they also treat me right!",
"date": "2022-04-01T22:40:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Barbara Sylvia, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
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"author": "Donna huff Huff",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUJDOg__Z_p9jI8nR9VwwjC88EHB8he6nbKIC74NRrH3BbUqVIf=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-01T22:16:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Donna Huff. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ddf3dd5b-71fc-4093-abf0-74d14bfb9696",
"author": "Samantha Bossingham",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWf3LG_EhyF0SIqg1WPt2Fk3Y9MkfASNUWHlPCGVcKBz6dHqiL8RQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-01T20:37:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Samantha. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6963733-c00e-47c9-a99b-e26a3f0a5209",
"author": "NBR TRE",
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"rating": 5,
"text": "",
"date": "2022-04-01T17:42:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Nbr! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4968c226-baa9-4fd4-8bff-e5239be50d10",
"author": "David Green",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWRH6dmGdR10ECt9NsVl59xJrIiBpCC5noklZ7syo6xiSb9-Tjp=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat was a big help; polite, patient, knowledgeable, and efficient.",
"date": "2022-03-31T21:08:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, David. Thank you for the review. We're so glad Cat could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9800fbd-5093-4858-9ebc-346f306b5527",
"author": "Terra Akers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZGhBtbGJlg4Mym6_Q3X4NLV_7J82Gtxh_hxJTmC0PIvszmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-31T18:21:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Terra! If you ever need anything in the future feel free to stop by or call us at (217) 403-9443.",
"replyDate": "2022-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b220e5ea-afb3-4442-861f-43cac764c17d",
"author": "Marcie Roberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJdDgTj79iKDetFHLSbTb28DYjYG3eqlw4kIkmdnVYs1wvYw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-30T17:36:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Marcie. Your rating means so much to us!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "71ea0361-a056-43fb-a6b1-781a1e7d8e3c",
"author": "Janelle Lunney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ7xA0hf56h5Q_RY3mxaOqZzVMpAMRGtjkLmhW2DV0TzPeAUg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Zach has been great to work with! His communication has been excellent!",
"date": "2022-03-28T03:24:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Janelle. We are glad Zach has been great to work with and easy to communicate with. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a8d93fc3-1b41-4f9c-8938-fe8a3e15189e",
"author": "Clinton Krewson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBFeWKqtECjcD1t-nMlMvjT_XbCHkm394uM4VbgH9ITQmJAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-26T21:29:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Clinton. We're glad we were able to assist you with your self-storage needs.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0621812d-0b15-4a29-b1cb-4ee9538a45bf",
"author": "Howard Mcintosh",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKqKcntFKFi3HOG-e0s2wdqBNHGuX494Emyt35YRypfuw5B_A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cay & Zach were beyond helpful !\nGetting signed up and all the savings were great",
"date": "2022-03-24T17:06:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Howard. We are stoked to hear Cay and Zach were beyond helpful in getting you signed up with us at a great rate. We are here to help! Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fbb523d5-8d95-4841-afd3-fa403ef0216e",
"author": "Tiaryahh Turnerr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLFURA2XYHBZH3ns39UGXqr_n-uMCcL2-1dYiN5eZvQurJAA=s64-c-rp-mo-br100",
"rating": 5,
"text": "I Love extra storage space definitely deserve a 5 start I haven’t had no problems since I been at the storage they are very nice and very professional I would be back if I need any storage space again it was clean , and very easy to book and pay , thank you",
"date": "2022-03-23T21:22:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tiaryahh, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "53242168-2971-4d0f-b5b7-080816211d7e",
"author": "Grettha Katshaya-Biyela",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL4h1Ku5-8Dq9AJXoTQa2AMAmJ2U8_LIW33FiYMNc8pPQzqrw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-19T20:05:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Grettha! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4da4a7ab-a061-4f53-b85f-71126d7ed19b",
"author": "James Tyler",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXOqpCxYiySNwUb82iulr_Pwg0826iZuCiTc1Wr_2KpB-2SwDDT=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-17T17:54:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, James! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "09ccd8bf-f85a-4aed-9ea2-bce238b1fe0c",
"author": "Lamont Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUn1vYkjFNg4pVoEUPw5uJe7wdMevCEdzNiB8VRLWuS4qHJ8YJx=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-15T21:57:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Lamont, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "abafb5dc-b90d-4a78-aefd-b898017e6c73",
"author": "Ray Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJa2VyEONl4py9QIkp_Llh-F-bqvYGbI5Jx7xMNRmnUtm7hAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-12T15:25:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ray! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1726e43c-17ae-440d-88d7-213c07df5678",
"author": "Nathan Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJcTT1xcEMUlkgZv6P42VbE03BACkNjFGW6iM0YLsfXAQz4Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-08T01:10:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Nathan. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91766ede-2d51-454e-b475-828df8a0b595",
"author": "Amber Moody",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0egbORChC_TZlET6FGpo2aDq2zQpg9vsj6v3SMthC1hYvGtyK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-07T20:52:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Lill! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "95fc9d01-000a-496c-a99d-2ce785c5be5d",
"author": "Eliza Sutton",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7kCrR0vJSWD3m36_1jUXUTe-4r0PtX9c9RTk247R4bHYOTAY=s64-c-rp-mo-br100",
"rating": 5,
"text": "It was so easy to rent a unit & complete all the paperwork online, then I received a follow up call a few hours later. The unit was clean, and staff were very helpful when I came by the next day to start filling the unit.",
"date": "2022-03-04T22:38:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Eliza, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "0f7e8081-569d-45c9-8a4b-783c373f94c4",
"author": "Larry Wilson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI25HW3pY6KmzRBNChS0upX0iifQcL50nfhy2HcO83tQsB90A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-04T19:23:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "57ce47fe-4de5-45de-bd71-f2cf715410fa",
"author": "Jazz Nicole",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd-AwDX4S8Ptt3Lg0HgAJwMbdZajMNHBhH7vBJjF8u6gpN2MgA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Reasonable and so easy to reserve. I had a few questions and Braxton assisted me with efficiency and courtesy!! Space is perfect for my needs. It’s clean and only 10 minutes away. So glad to free up space in my house!",
"date": "2022-03-03T18:33:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jazz, thank you for your review. We're glad Braxton assisted you with efficiency and courtesy! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "48f0d1ab-56ef-4016-acc5-c32d46e5df88",
"author": "EllisYM2032",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVEcuUhiRWSCIbvEOcChJM7PEZKlHq8s_NTK7Bg7ZkYTOPCC7r=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-01T19:21:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ellisym2032, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b011e7a9-f3a1-4a9f-9c9d-d9ae211383de",
"author": "Marquita Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXV08ydmAS_b3H3Z3qqd5Gvc5bWG5AGCuMQVZN8SwO7sfVM8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-27T00:58:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Marquita. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b60d9deb-773d-4ec8-951b-8e7cdee3cd64",
"author": "JazzyJasmine Gurl",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzmNubjqrP1Pq74660fFsz3_tKLXcTppi2YU70shGcb1dS2z-HQA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-26T21:30:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Datgurlmagic Tarot, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b24eaa2f-4b38-4229-b8cd-34fb807589dc",
"author": "Ramona Harrell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL0CFNVl_Q8ZOwZ8A58kdeTDmHXu9pIIgdj6trmY45d45Zeg5o=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-26T15:19:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Ramona! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d44dd25b-95ed-4916-b706-77ca75e03d01",
"author": "Jay &Mariee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUiys8SWGaKvnhxCWZMLr6DGUpDRmcpmAnGDaPzvTgNoRmgsCiG=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-26T00:26:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jay! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:47:59.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6ab0d91-d454-44b2-ae42-9ab55ca724c4",
"author": "Monica Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQQTwMalStKU1Xfi85QHtFp4tRk90NQVIUSKslW1ldy-Sxhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-15T20:46:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Monica! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 403-9443.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "97379fce-591c-4ca5-b473-a10a60a5f5b2",
"author": "Monica Davis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKt82kVRAFjtVmFMeK-TrICcV2LPClaSsgGSiYua595zDuwemjP=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-15T19:33:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Monica! If you ever need anything in the future feel free to stop by or call us at (217) 403-9443.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "08fdd527-74c0-4338-be5a-a79fd5d9e792",
"author": "Mercedes Quinn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUz_I1HsSaiwR8MypQuUs47DVT6ENXGub-I08JUkiDMHfXHA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice people, and very professional! Very helpful!",
"date": "2022-02-15T00:05:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Mercedes. Thank you for the 5-star review! We're so happy we could help. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "46ad1f87-bd2d-461d-8955-54a97b4658dc",
"author": "Alex Simpson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXWJ22pAaKg8hONF1rmBNm6mZvK_IFTbJruNsBiojDRsOede_An=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat was awesome, great service, really attentive and nice!!!",
"date": "2022-02-14T16:50:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Cat is great too! Thanks for the positive review, Alex. We're committed to providing excellent customer service. We're glad our team was really attentive and nice! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43138eff-b3ad-4e1d-a459-c6424fd0bb3b",
"author": "Rodrigo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUUENmrxtMn2af3GoYvJPiAIeObx9Ms5Yj4f6_GYZySj-keH1bm=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-11T15:50:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Rodrigo, thank you so much for the great rating! Stop by our office or give us a call at (217) 403-9443 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5c46b077-90b7-4bb2-bf0b-bf940ce18333",
"author": "Mook Dugar",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUpbbY7UxrS-DRzYN07AdDTu334oynz57rg5WCrR9eOklDyrJuczQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zach was very helpful with getting me the perfect storage . Made the onboarding process very simple .",
"date": "2022-02-10T23:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mook. We're glad Zach was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bdb2402f-0656-4a31-909c-f419d14be97f",
"author": "Trina Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMbd1nME3scpTJV0cWxag0-M2cA33fSsNPn2mSX3Q4kLVGBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and wonderful people to work with!!!",
"date": "2022-02-09T20:54:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Trina. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0ff4a1f3-a61f-4d3e-b984-3b0265f31233",
"author": "Mochelle Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKb9ClrZ2ZntJw3AqM1CQ8Nrn1YUVJUVT2WmmLvzZ-76rvObQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-09T00:20:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Mochelle! Please let us know if there's anything else we can do to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26cd8091-db94-4cfe-ba8c-44a448ea3799",
"author": "Chino Ambrose",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ_dQ-3qhkoyUp0AvfUJtjfcHHXaJmSeQbX8TuHM5t0kr9_Rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-08T20:03:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Chino! We are so happy you had a great experience. If you ever need anything feel free to call us at (217) 403-9443.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4bbb56a-d1b3-4b49-92fc-d93b25720046",
"author": "Diana Linn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKNnz4sa1UcHcOT-5wlI79pTD9QjBZ-FqT7PKyDpqv4dk_yhw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage in Champaign, illinois.\n\nThe experience we had at Extra Space Storage was phenomenal!! My Son needed storage ASAP and Zak was able to help accommodate us immediately. With all that we had to worry about & do, Zak helped put our minds at ease by being very helpful with all the information we needed up front & explaining everything thoroughly in regards to what size unit was needed, costs, and all. We shopped around at other places, and extra space storage had the most reasonable prices in the Champaign/ Urbana area. Other places had limited availability, out of the size storage unit we needed, and were too much in price. Zak picked out the perfect size unit for us, and made the whole process stress free for us. No deposit needed, no complicated account or reservation needed online, and the payment process was simple!\nThank You Zak at extra space storage for everything!! It’s people like you who make life easier to deal with when it is much needed.",
"date": "2022-02-07T06:43:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Diana. Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Zak! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "41cbd1aa-df58-45da-87dd-115d9cdbcb2a",
"author": "Sean Suggs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLacZARLSsF6W_vIxHYhfRYGoqCZU64OazIwfoJrABbNtMlxA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-05T21:34:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Sean! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1052051d-3e0a-4370-828c-640044ef5000",
"author": "Christy Strum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLR8WaX6-6vzdD-DPGSXtkgbCU7zwpsftL_wM6Nx4Y5mEk2=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-04T19:28:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Christy. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "99e821b3-0214-464e-8818-49df75ff5450",
"author": "Debby Graeber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBVSlN5ceX9QCZZ5NzyRACaKXsnbqkuFUHR4d575VsJMQIyfHk5w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-04T19:06:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Debby! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "11b8f92f-c250-4abe-8482-b9e16114b76b",
"author": "Brady Garrett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLZ6A7CgK0jsT9RpKZ9QV6ddLixSSwHBYlDR-7LQ0a1DGIchA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach and Cat are extremely helpful. They helped me in a pinch and made using them a true blessing. Service is always important and they exceeded!",
"date": "2022-02-04T17:08:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brady, thank you for your review. We're glad Zach and Cat are extremely helpful. Don’t hesitate to reach out if you need anything at 888-STORAGE.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "35ec996a-3cff-4ad1-8329-fce548d16ea6",
"author": "Allen Linn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL-gfV00zhHgVjch150Rqa6olNZ4eED8CatHfRQQJI6XZzcWw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Zack and extra space storage Good job",
"date": "2022-02-03T23:49:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Allen! We work hard to meet the expectations of our customers, and we're happy to hear Zack hit the mark for you! Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3ea5d0c-f822-497a-af6f-66d2dd131df7",
"author": "Peter Harmon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfkeEGEpkfVv3Z0-4QEzTLwvVyZ5MUeYMgAIqRceeuDBtdgQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach Cat are awesome 😎",
"date": "2022-02-02T19:32:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Peter! We are glad you had a great experience with Zach. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01ee69e6-3a60-4cca-a041-618633179fc2",
"author": "Victor Bones",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKUDDDyJlIvQIFznbRDljizacY1fnDd4CZoixoUjMEtcFVVmw=s64-c-rp-mo-br100",
"rating": 4,
"text": "Yes over a fairly long. Of time of renting a storage locker from this facility I've dealt with three people the two I read the highest would be cat and Zack very polite professional and courteous",
"date": "2022-01-30T04:32:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Victor! We pride ourselves on having a friendly, accommodating staff and are so happy Cat and Zack were able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "ed2ee69c-b07b-4a5b-b741-6fcde5d0f222",
"author": "Tyler DeRynck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsqexaV1q9pfLMhVkswl616rDjPs_GbDfLwe9BEhE6oG0Akw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love this storage facility!! They have everything you need and their customer service is second to none. Zach was super helpful and the best representative I could've hoped for!!",
"date": "2022-01-14T01:23:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tyler. We're thrilled you had a positive experience with Zach at Extra Space Storage. Please give us a call at 888-storage if you need further assistance with your storage needs!",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e1cd38d9-14bc-4aa3-8402-49dcc92dab89",
"author": "Alia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoLjI-XfaStmNupHlhOQb1-gqtRcrgn2yb3oKYXgELvCsX0L4TAw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-01-14T01:14:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team works hard to keep our facility clean! Thanks for noticing!",
"replyDate": "2022-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01af4aef-8804-4801-8063-5c53068afed3",
"author": "Michelle Likeric",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJBAkY-mrWSqc2krvhGYj4yvslmH3mtJLZ5k6YUi0QdV0s7jg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-13T23:10:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michelle, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93c4322d-d620-45f1-8a48-252d19928dd1",
"author": "Will Adams",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYDwcYVPGk0XTv2KxwkATKU9o2UtDc8ZF6gozeNmDQeC0hmoqL=s64-c-rp-mo-br100",
"rating": 4,
"text": "Storage unit prices or ok but the customer service I received was on a whole new level. Kindness I was not ready for they are kind unlike most other places in town, greeting me respectively and asking question to help figure out a good size space I need with some prices which to be honest prices are kinda high but it doesn't mean they are not top on my list due to the kindness that was received to pick will keep updated but this area is a very high choice",
"date": "2022-01-13T00:29:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Will! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "d4d682d3-2467-476f-9d96-95e697d80b1d",
"author": "Mike Rogers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVev3GtCEvKDnLZkmWo402Tw55m_K1EleMDnp1KeJ4SHei8IKGx=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good place to use for storage. Zac ackers was good at explaining all options.",
"date": "2022-01-12T22:58:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Mike! We are glad you had a great experience with Zac. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3c5da307-eba7-4a1c-a009-56e3ad809064",
"author": "Chris Armstrong",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ-qpCdBXKBYyU64DN97XbmmxHzVD1KMfEFc62eM7S3sAuMxw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-10T20:22:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Chris. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e283f8ff-dc00-46e2-83ba-98b083f3dfe9",
"author": "Mike Rettinger",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIx_MbhH3S1DDToW_1GLL8m8gVm5A2E25klFbzi50gdEPtLew=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a wonderful experience with this company I spoke with a woman named Cat and she was outstanding and very helpful you can't go wrong with this company",
"date": "2022-01-07T16:05:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Mike. We're glad Cat was able to help! Our team is here to serve you, so give us a call at (217) 403-9443 if you need any future assistance.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf541ef4-ef89-4bd8-a502-a3812b70acee",
"author": "A C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCmROhEDSmqd_0x24TubwG_gEhjTcWY3cozPvcctTc7X56Xw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service!!",
"date": "2021-12-30T16:58:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, A! We're happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "137ffa72-a38e-4262-be93-78257f4226fc",
"author": "Thalia Thompson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvm_f_igSAuddAMaMDr6ijBdsoCvAIN-5q8RvxECfQbaONOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Zach was very helpful! So kind and very quick with the process!",
"date": "2021-12-27T23:16:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Thalia. We are glad Zach was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "685d1690-82fb-458e-8cd8-1588b8716afa",
"author": "Aaron Stoll",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJ3Z_SD8OngiBGT7KhO5clQvlB1gJs6zMi6hGemKRP9uyf5Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a unit reserved through the holidays and once Monday came around, Zack called me and he got me set up with a unit within 10 minutes. Was very pleased with his positive and bright attitude and answered all the questions I had.",
"date": "2021-12-27T17:56:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aaron, thank you for your review. We're glad Zack called you and got you set up with a unit within 10 minutes. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e63f888f-368d-41bb-a1ec-859640010147",
"author": "Frankie O'Shaughnessy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKssenndAipJdWQ0QaRtJomh1GD14R-MlgkUUD0J4_z8tzx-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-23T15:03:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Frankie, thank you so much for the great rating! Stop by our office or give us a call at (217) 403-9443 at any time if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6476c35e-a2dc-4ba3-91c2-521f3ed0a79d",
"author": "Daniel Vazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIQ9KF0i6WnA22kNMMAp_NCab0vHI2zk1exLPxJ_NGjqmoveA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Cat and Zach were very helpful and friendly, awesome workers and even better people.",
"date": "2021-12-22T21:28:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thank you for your review. We're glad Cat and Zach were very helpful and friendly. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "df3c309f-992c-44c1-bcab-77efc2721573",
"author": "john moore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMeSKf2F3xGb1L0khXFRw3Us-1YNQGdfSD9R8GSlYwCvhkfQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "One of the doors to our unit was jammed.\nZack was kind enough to bring some tools & ladder over to the unit, and in less than 10 minutes the door was fully functional!\nVery friendly and professional, and very much appreciated. - john",
"date": "2021-12-20T22:21:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, we appreciate you leaving us your review. We strive to provide helpful and professional staff, so it's great Zack hit the mark for you. Thank you for taking the time to recognize him. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e9a2f4fa-6183-4734-828b-b024683b48ce",
"author": "Lance Hansen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIPXKClq3n6jp7SRc4JgPS8xWpD4lUZtUa6Rkdkm07CDvXyow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thx\nGreat customer care.",
"date": "2021-12-17T21:03:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lance! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6fc8515-ac5b-45ee-a03b-acc7f8c6c137",
"author": "Mark Richardson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF9B1pkscCkC9f9f16WiLBraaRhhha6ZCdTxjKUY6mJyAQErX57g=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "On Black Friday all the other storage facilities in town were closed. I stopped by ESS and Kat was there smiling and walked me through the renting process quickly and had me in a unit within minutes! Will recommend to everyone!",
"date": "2021-12-06T14:31:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review. We're glad Kat was there smiling and walked you through the renting process quickly and had you in a unit within minutes! Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ecbab799-5705-47e2-801a-9dc447cae082",
"author": "Megan Viehman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXYWfUzfRsBh1GM-vfeFpQm1a-3sXZSTJY6B_cbgcZpqvBWmy4vMQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The customer service at Extra Space is awesome! They went above and beyond for me and my family in a time of need. You will not be disappointed by choosing them.",
"date": "2021-12-02T01:57:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Megan!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (217) 403-9443 or stop by the facility!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "ec38c467-9691-470c-87b0-24d20e4149d8",
"author": "Furkan Sahbaz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLo24V__j0DdoJiutSLbKP3BnfPiSJSlye-NjPYoKqQ2SwmMw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-12-01T01:57:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Furkan. Your rating means so much to us!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4de71d78-247e-48f8-8ba0-0afc14ec6109",
"author": "Henry Pulido",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCL4jy5O6OGpPdeuqQvGcCD4bZ-NAdsScYyaFOw23-Ig8rTw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I must say I was very impressed with Keith. He was polite and professional dealing with me. I was impressed with facility and the service provided. I would deal with Keith anytime for help. Great job!!!",
"date": "2021-12-01T01:53:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Henry, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Keith! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "95356f46-7923-430d-8742-9a57c5c3c7a4",
"author": "Leonidas Hamza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhWK_0iHEhkUxWW0bAPaCXJlpmQJuEW7OMN0yMQBkklWgvGWM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-23T18:09:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Leo! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "890e06ae-e1f9-4701-997c-e98887432db4",
"author": "Darcy Bean",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU4we-aZ2LZWa2lBeQIsstuGOQcLQA6ZT81x4tNP5o_Hzpjchng=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Cat is great to work with. I wasn't pleased with the increase in rental fees and she was able to get me into a smaller unit which will be saving tons of money! Thanks Cat!",
"date": "2021-11-13T22:50:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Darcy. Thank you for the 5-star review! We're so happy Cat could help. Call us at 888-storage if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "c1d6da32-46c0-4b00-be22-59bbe1db4e74",
"author": "Gela Rediger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUPsJYx86g7jOlQhr5zUgEI8C2MFpXOcbq4Y4xaZO6XvP374OttaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "My husband and I are moving out here soon , and we need storage when we get here ASAP.\nWhen we called in to get info, we talked to Catie, and she was very informative and helpful. We really appreciate the great customer service!",
"date": "2021-11-13T15:33:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Gela Dolores, thank you for your review. We're glad Catie was very informative and helpful. We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.",
"replyDate": "2022-07-08T20:48:07.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "148bbc2e-11ea-4a21-81c4-e76c29d92388",
"author": "Miranda Garner",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLiEgWb-QjO7uB-xu3hV4iyzt4SpOxrOpdZVtdp5AFFA3NACg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The woman at the front desk was very helpful. Professional and friendly. Answered all of my questions!",
"date": "2021-11-13T15:30:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Em, thank you for your review. We're glad our manager was very helpful, professional, and friendly. Don't hesitate to reach out to us at 888-STORAGE if you need anything!",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8eb6835d-efc6-4e69-94c1-4939520b8885",
"author": "Liz Yates",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyxtCAKucBZYXUe4J4tf_zYfBIWzr8L4dIUJGZJm0cP_oPATA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Okay so i went here just to ckeck out the pricing and to see what was available, even though i was just looking the customer service was great. The girl with the black hair was so nice and answered all my questions.",
"date": "2021-11-13T15:24:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Liz! We're committed to providing excellent customer service. We're glad our manager was so nice and answered all your questions. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "e6560518-e7a3-4d05-8958-b99e9989fb9c",
"author": "Qiubin Weng",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJS0Hiek1jHfFJPAZpsr8JgVGhydWSkDu8ysezUc3IvY_0mAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-08T21:04:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Qiubin! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (217) 403-9443.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "aeb61363-58d3-411e-aa29-8686e5aa5042",
"author": "Augustin Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJpaDWWMool7y0XzgtMOiYybQznF__AePGYlmZLf9A-EHYqdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-11-03T20:14:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the rating, Augustin. We appreciate customers like you. Please let us know if you need anything.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f631e7a-dd99-4054-acf9-4f7c09887a18",
"author": "Joel Schrader",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrHYxUhTUzTDOatX9tmdm7ghahhqTTMdwmMgh1FmsedK_age4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Keith & Cat from Extra Space Storage were SO VERY HELPFUL! They were very gracious and kind through the entire process. THANKS AGAIN!!",
"date": "2021-10-14T16:34:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Joel! We pride ourselves on having a friendly, accommodating staff and are so happy Keith and Cat were able to assist you! We're always here to help at 888-storage.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "89222ae1-d721-4109-ad5b-478f29d97320",
"author": "Audrey J",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1QNllK3UMPHP4ccCCtsY_HXA_M-O9jF6UVcD325s0Gnmzgu7M=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my first time using a storage unit and Richard made it so easy. He is super friendly and knowledgeable, a delight to work with. Thanks, Richard!!",
"date": "2021-10-09T01:54:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Audrey. We appreciate your feedback and review. Please let us know if we can be of further assistance.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f147f57e-041a-47af-9dcc-552bf1302a24",
"author": "DeAndrea Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXgVLoT0lOmFhY4XYEILOk_SnavHuJ2nN2peFVJ4ZKUpYPZg0-EOA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-05T13:37:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Deandrea Denise! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8352e651-ad53-40d4-a32e-c5ecfd033968",
"author": "Bradley Kirby",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL_unafs6UaLKK1oNHYdDUXycVDJC6uvpIr0lFIA39KfX6U-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience. Staff was so friendly, Very well trained and super fun to work with. I will totally recommend E.S.S. To anyone and everyone. Couldn’t be more impressed.",
"date": "2021-09-30T02:56:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the kind words, Bradley! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (217) 403-9443 if you need anything.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cfe80468-31cf-4be3-9347-cba73f3eb037",
"author": "Charles Allanne",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLd8Fa8oqUeOFfgRqH8H-03T3K7NThCWO7b37oPiIsuqjiDAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage just took over. It was great to find out that office people are the same supportive people who worked with the old company. They are still helpful and easy to ask questions. The new company seems to have better products being sold in the office and their computer system seem a little more advanced. You never know when a new company takes over, but I’ve been very pleased the couple times I’ve interacted with the office.",
"date": "2021-09-03T01:55:51.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ebfa042b-f00c-46cb-a3e5-c81ee43343f5",
"author": "Tammy Whitton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-v_MUAf-2sIBlku-SJIUgVCXV8pTLjGQfBavJYFndshIB9GLM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience and customer experience",
"date": "2021-09-02T02:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Tammy ! Thanks for the positive review, it means a lot to our team. Please call (217) 403-9443 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c431dddc-727f-4f1e-acad-43eb0eca1350",
"author": "Souen Yath",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJskF0GEAkt10gGTA9ielNzoOYTOLjjGlI0CxaKbRcOzilWDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Omg!! What a great location. I lost my keys to my unit and called and asked for help. They were able to help me out that same day. Richard was amazing and cut the lock off with no problem!!",
"date": "2021-08-31T20:41:20.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "25157e42-17ae-4e23-810b-47f87750bcf4",
"author": "Shinequa Arnold",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKs8gZFdAXACNZtIsNP0xHRusRdYl0jGvp5-u_cCNUBwGulYg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-31T00:54:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Shinequa, thank you for your positive rating! Please stop by our office or call us at (217) 403-9443 if you have any questions.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14f77cf5-1ba5-474f-bd0f-26bc28f86b86",
"author": "Allen Baines",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIr0iH8mMyIltmG__Pq5OgRtkXMHhnXWIWKVPKBXnwH9AbOEA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2021-08-23T19:33:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Allen, thanks for leaving a rating! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3a423835-20ea-4d06-9448-0ed9822ac65e",
"author": "Kate Such",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_Mnapkn4p5DMvchyQZ2KR2BKRpLgTyFaFVXwQXGwouf0X0m0F=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Richard! This fantastic employee saved our day, and we would continue using this company for their customer service alone.",
"date": "2021-08-22T06:12:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Kate, thank you for taking the time to leave your 5-star review! We strive to provide great customer service, and are glad Richard hit the mark with you! You are kind for taking the time to recognize him. We appreciate your business. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9ebf4569-cafe-49bf-b486-b43b4f4f36a6",
"author": "Carol Pearson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV_PvIKI3imeS7Mg6t2ip3eDC3A3GzerIQa_HjXu-Mu5fF-qPBF=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-08-18T17:15:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Carol. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "93c0fc21-1daa-4cef-8799-d7b7f8a977b4",
"author": "Lyle Jackson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9aoADlS5wNflZQh8W-cZ5SZaYYUloXyFW2mqMJZCLByx3oQ8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Fantastic service, and helped me so easily on short notice to get a storage unit. Lisa helped me the first time I went to sign up and I came just a few minutes before close - but she was really nice and so helpful then, as well as many instances over the phone when I had questions (many times at the end of the day and she was still so patient and pleasant!). First time having a storage unit and it went really well and just better than I expected especially having no trouble with bugs etc. Another employee, Cat, was also really helpful recently when I needed to finish up. Thanks Lisa and Cat! I'll be back if I need storage again.",
"date": "2021-08-04T02:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lyle, thanks so much for your review! We are thrilled to hear your experience with Lisa and Cat was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're committed to being your go-to stop for all your local storage needs! We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2022-07-08T20:48:08.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6156cead-65bc-4682-979f-60247418aaf7",
"author": "Bobby Reynolds",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUFqRIbG013JOiMtFvU9ixlEd0LlZQGqetgo0PUYmuE9MGN7g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extremely helpful and kind when inquiring about units. I was greeted professionally and promptly when I needed access to my unit upon arrival.",
"date": "2021-07-21T19:44:17.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff",
"access"
],
"sentiment": "positive"
}
]
}