{
"summary": {
"average": 4.7,
"total": 452,
"distribution": {
"1": 18,
"2": 5,
"3": 9,
"4": 22,
"5": 398
}
},
"reviews": [
{
"id": "8c98cca7-7e4c-448a-a80c-9691096eb9b0",
"author": "Lisa Barr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJAWgrgwOfbtnwr7pRXxUKuac5ivBMP5nEiNMx4fS-bE-DNA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stefanie was awesome",
"date": "2026-06-28T20:32:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that Stefanie was awesome. Thank you for reaching out Lisa.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91e41141-18db-4aa8-80bf-7696d1da9856",
"author": "Jimmy Koumoundouros",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKbI7a6wwBub3vgEsNa9ywfoDebZZ7jFJO1d0B-8JpcZEO_SQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-26T16:06:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jimmy! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-07-01T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8610ebd0-139d-4ed4-8340-fa836dfeb765",
"author": "Carla Spanier",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMPJKPgtBL71nNjbltB824S4RGl3tpDn9GMVrpFjD6EdWV0A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-22T18:54:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Carla! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-06-24T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "17a05861-8d01-444a-b70a-caedd387ed98",
"author": "Rafaela Lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJr2a0ix-Dn5GIkBI5QW0AONGj_unZSR3_ngwetV1teRHPnXg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-15T17:26:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rafaela, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2026-06-17T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c103b28-c064-47bb-bbb1-8d14bac4e95e",
"author": "Accounting Solutions Operations",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIbcB0KeHaIY3xgXaq60O19tiDqSlg6miayiH4mB4PYWkOfzA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stefanie helped me out so much today",
"date": "2026-06-11T21:31:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear Stefanie provided such helpful service today!",
"replyDate": "2026-06-17T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2d371eb4-3fbd-4821-ba33-d1abf8b780e6",
"author": "Lightningfarron XP",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVdBqnC9ohcbj4YcotL9ulw37ljpM811nYPI1LxqjWaCqNxjM8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and very helpful!",
"date": "2026-06-09T21:34:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated! We're thrilled our team provided excellent service and helpful support for your storage needs.",
"replyDate": "2026-06-10T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33f10ea8-4a5f-4f10-81fe-9e260dea9a25",
"author": "Chuck N",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEiFCGtLUPXjNhO_2JPn4B9U6mfrU3NlbxNUJek-EH8K1LbA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I took out a space for the summer. Good safe space and the phone controlled gate works. Good customer service. Got the web price..",
"date": "2026-06-08T16:28:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for choosing us this summer Chuck! Glad the gate system and customer service worked well for you.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "2a9e5e98-28a9-4f5e-9196-2bf9243095ef",
"author": "Rose Blau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRcK2Q0y9DpOz6HR7aLJNyY6We7Q24iD6CIJooB1yWVQxZdg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly and knowlegeable. Privide assistance in sign up and use of app!! Best customer servicenever!!",
"date": "2026-06-04T14:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our friendly, knowledgeable team and app assistance! We're thrilled you experienced our best customer service, Rose.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "092ade9c-6e83-4428-8cb8-84a4335df5b4",
"author": "Physical Therapy Advantage",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImUH72SGoKcYezu5cV-6J9SNbpKOIOe7lyFUUaxmzGWVhVlN4=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T22:20:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Physical! We are here for you if you need anything.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f0f77b15-8a72-4124-b463-4d96635cf145",
"author": "Diane Kasper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3wQXbdTG8kTbIFIGeA3xFtTtEh_DWjSkiNTvvOwqi1Hr_VWsP=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have rented a unit here for 3 years and had a fantastic experience! The Extra Space Storage location I used is exceptionally clean, well-lit, and the security features give me total peace of mind. The on-site manager was incredibly helpful, and ensure I got the best deal possible. Highly recommend this facility!",
"date": "2026-06-02T22:13:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Diane, your positive experience over 3 years means everything! Thrilled our clean facility, security, and helpful manager exceeded expectations.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "9b69ad42-a660-4f1e-a334-71c7e7943ef6",
"author": "Paul Mason",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoIENxptQ17MBLkObaWBn1-lofoUxOtZGUlUanheW2F6ZFAVVUCA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stephanie and Brandy were very helpful, good to work with",
"date": "2026-06-02T21:41:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Paul, thank you for recognizing Stephanie and Brandy's helpful service. We're thrilled they made your experience positive.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "67149168-b2ee-4da1-a92f-fbde910adc14",
"author": "Cathy Merrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJbhxhRYa8eFI8fojf3P_1QCG9RJCSnKC5rlAY8I9hYNf9Xsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-02T21:09:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Cathy! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e4d513fe-6d5a-4805-a9f5-c32af299a325",
"author": "Chelsea Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIwETexWYz_n7m3smwutMI6B7XM2THKqTQkPwVhm3CW8nLy2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great communication and customer service. Highly recommend!",
"date": "2026-06-02T18:46:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with our communication and customer service. Thank you for recommending us, Chelsea!",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "efc60d4e-5dea-4319-a040-7882a11057e4",
"author": "Nate Thomas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIWt1TASkefwDX0XGkzfA_onhy8Ll8Eqb3dNF3iI9eX_EgU4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "I love the ease & convenience of my extra space storage location. I appreciated being able to prepay for my storage during the half off promo. And the staff are helpful & friendly! Highly recommend.",
"date": "2026-06-02T17:23:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting the ease, convenience, and helpful staff! We're thrilled you took advantage of our promo and highly recommend us, Nate.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "5cea1d08-709a-473b-9771-8c63644ed2aa",
"author": "Rcg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKBET3iF2UxfBnfSV66a0c6qrWHGo5d4DsmKKsV18z3MmDCOg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-06-01T18:55:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Rcg. Your rating means so much to us!",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "75755940-072c-40ee-a3d5-60b478c6efc7",
"author": "Jodi Carroll",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUcMQnpNJK7SmAEXMUJ_r4En4XIq-6sBD7GYz5GbNpyZAmdoGyj=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was absolutely incredible and helped me with getting me the exact unit that I needed.",
"date": "2026-06-01T18:02:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience Jodi! Thrilled Stephanie found you the perfect unit.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d53c7852-054f-411e-9688-4b776d1acf18",
"author": "Bernardo Acosta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhFWzdh9V8aNCJMdh1kuRkwB35PrZmUQw7D4HM5RJnrsI-_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was very helpful she got me the perfect storage unit. Highly recommend.",
"date": "2026-06-01T16:00:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Stephanie provided perfect storage service! Thank you for recommending Extra Space Storage, Bernardo.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c67f333d-dd93-4b62-86b3-ca426582d677",
"author": "bella rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJh2d4j58YOjHn0ic0vpgLoAoA7uea8Xytio1b3r0HHilZCgA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-26T22:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is so happy you had a 5-star experience, Bella! If you ever need anything in the future feel free to stop by or call us.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0da30f0e-fd45-4cf7-9cff-66bf48f64ae9",
"author": "Lily Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvqFmdkPOYM-aE254BMqECsYjGEI4noWMwzIznfC7LUqk1Tg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-05-26T22:57:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lily! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "44fb43a4-fe97-4068-8905-adb48f3301c8",
"author": "Lee Finnegan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJn9e_nTvZhEQoW6SlrLU0ZWjK7bp7v54I4jVzCUsvEkydqbQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Stephanie is absolutely 💯 wonderful.",
"date": "2026-05-23T20:44:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear Stephanie provided wonderful service. Thank you for recognizing her excellent work Lee!",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "359ae29d-4b5b-42d0-837f-84110b929c08",
"author": "Alex Hernandez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW806GiMRRT9iZEpEZSPU8eo2VLscjX_ivJhEEQiM6mEm0kF9wU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Steph was very helpful (:",
"date": "2026-05-20T20:11:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything Alex! So glad Steph provided helpful service. We appreciate you taking time to share this.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9bbab0de-c391-44f1-bb84-f3862ec4036a",
"author": "Anne-Marie Gallagher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI8OTRrrwx9aTXwluGzhtxIShOCP1UW6XekKOyLQi0Ae1wZZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie worked hard to get me the best deal in my emergency situation. I am happy",
"date": "2026-05-16T21:57:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that Stephanie was able to assist you in your emergency. Thank you, Anne-Marie, for sharing your experience.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "7634e05a-c551-4309-a270-6f029c213703",
"author": "Steven Laansma",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUZILIVk6LjZnhp28NI5TCNhkpD0shmXP-k_vsAGr1fUIcf1TNy=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-05-15T15:25:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Steven! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-06-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f458ceae-637c-46e0-9804-859527d0c274",
"author": "John Filbert",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWjRSc5pD0QNOjQoyBRKFdvNrIn73kbJHcU2kslET_0OyMI1OB8=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very helpful service. Clean building and office",
"date": "2026-05-06T17:25:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting our helpful service and clean facilities. We appreciate your positive feedback John!",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ba78a249-f696-41bc-b76c-b4b6870cf90e",
"author": "Peter Oleynik",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSDnmq6jO-29fKHRIK5MMoS4uUDCEYZik3p2zR9yYLJfqjpv2a=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-05-06T14:43:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Peter! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8937043e-ef82-4ae0-8934-dca6b694d30e",
"author": "Taeah Thielk",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUTMIpO_VkuufZRWmr7mz8AUBKzuEJcpMqNh_9Kt8DCDr1oAtY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space!! Love it here",
"date": "2026-05-04T17:13:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback means everything! Thrilled you love the great space we provide for your storage needs, Taeah.",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6f8599cd-17a6-47f3-bd0a-a9d260cc6fb0",
"author": "Jill Beyer",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrJTbMiOqhoBy0Lur78bepGJslJhhESBZxKZdzO5tlP2GWOcs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super friendly staff and easy to set up a storage unit!",
"date": "2026-04-25T18:28:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jill, we are excited to hear about your positive experience with our friendly staff and easy setup process!",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "333b6bba-0c90-45ce-9ba1-578270ae40f3",
"author": "Margaret Thatcher",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEjSKuPGlu-UPeCP4ceAXh61ehwCpeXYClPTXMN_fM46HLsA=s64-c-rp-mo-br100",
"rating": 5,
"text": "So far everything great! But, haven't dropped the car off yet. Ymanl in NJ Did everthing she could to make it a great engagement & got a special deal! Thanks Ymani!",
"date": "2026-04-24T18:33:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the 5-star review Margaret! We're thrilled Ymani provided excellent service and secured you a great deal. Enjoy your storage experience!",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "550d5723-b80b-4b53-b617-9245bdc4e820",
"author": "Jen G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWX5HOmkOlvbJpN10zfbQL1bbbvjk30KLLX4Jhv7pAMMoley8I=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was very helpful!",
"date": "2026-04-13T21:09:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Jen, we are glad to hear that Stephanie was very helpful!",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "235d31e7-3bb7-4847-ab9a-024c3e6b7ea7",
"author": "Andrew Dorsett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJY5gUYuI8Ksw7fsXIZKyqj3CcRmzSr7ye550ZxoVvY9j4_mw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super pleased! Very clean, secure, and staff facility. Also, insanely affordable compared to many storage places. They are helpful and prompt. 24 hour access is a huge plus!\n\nUpdate: Had an issue recently and engaged directly with the location. They were exceptionally helpful, friendly, and provided a great resolution!!\n\nUpdate: Stephanie was wonderful! Needed vehicle storage and she went above and beyond to get the best rates and most secure area!! Can't speak highly enough of these folks!",
"date": "2026-04-13T19:29:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear that you are pleased with our facility and services. Thank you for taking the time to share your positive experience with us.",
"replyDate": "2025-07-08T20:47:34.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "01c8ea88-efb1-4153-b02a-80e80bb6d266",
"author": "Sam Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVzlL0cOyM9V7oaagg9QbdS94sZoyJH8yW2yzneIGJvjaGjYIc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice to work with and very helpful with questions.",
"date": "2026-04-09T14:59:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Sam! We're thrilled you found our team helpful with your questions.",
"replyDate": "2026-05-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "03474c83-49b4-4660-b8c0-f36126b2d897",
"author": "Lil Galus",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJJP6u7JlmRTgSkPPEOVSWPZcr3PoZfxHr4OW456xfU0U_-Ow=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very accommodating in finding us a spot for our trailer! Stephanie was extremely helpful!",
"date": "2026-04-06T22:26:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for the 5-star review! We're delighted Stephanie helped find the perfect spot for your trailer.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f4ad944-760d-4f12-a184-d900d6923732",
"author": "lyndsay traficanti",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJg_m8XOhPflT3samL53CCInocyWsAN_IMlMBQv4HGieYMbWQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was amazing definitely recommend her for any storage needs",
"date": "2026-04-06T16:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your feedback about Stephanie! Thank you for recommending her excellent service for storage needs Lyndsay.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f654b27e-b804-4d88-8fff-5861b075bebd",
"author": "Dan White",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIJGZX0bitwkmST-ZpRbA1Id6UvXF7ZY75PPLsFu14UCCJ9XNs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, clean",
"date": "2026-04-03T17:30:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Dan! We're glad you found our facility friendly and clean.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6b905573-bb4f-45f8-8927-604d5f340c88",
"author": "Rene",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4PoPnc8wFbeIf7fbEpWmxLI4eDG9bmAmPRv5xzY4J70iL=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing staff very helpful and understanding!",
"date": "2026-04-02T19:38:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear that our staff was helpful and understanding! Thank you for your review, Rene. ",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a08488c0-3418-4e62-9559-0d410e69ffaf",
"author": "Vicente Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLfKu9QkmzYiF0BJk11H8CAIphs7M3QjKWndl9bPbrwld60A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Good service and attention",
"date": "2026-03-24T21:41:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback on our service and attention, Vicente. Thank you for choosing Extra Space Storage.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dbc8dc10-c974-4fe5-bb70-f04752c6ca8f",
"author": "Tania",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzTGZ-deAUjB3mt138xRD2woGzQ_XqY8How3bFmn9K34zocxB6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-23T17:02:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Tania! We are here for you if you need anything.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3f5451b-a634-4cd4-9b41-959b73d99d2f",
"author": "Erick Rojas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvkTAUcpvqXN3EH8hnVRgwz6svMeMPRLW7Alghvs0uFRECVg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Im happy with my experience with my storage experience never had a problem and I know that my stuff is safe and secured. Stephanie lwas able to help me all the way I appreciate her help thank you again",
"date": "2026-03-16T20:24:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "e52bff1a-d87e-40c9-93e3-6a7519d02afa",
"author": "Mike Fountain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWvc6LrybKNvwJlBmJniIKnQHRn49rXawXUwWYh6sURc7HmLOs7=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service.",
"date": "2026-03-12T19:58:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided great service to you, Mike. Thank you for your feedback.",
"replyDate": "2026-04-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ac0e8d58-c618-44fb-a849-a91367489b8c",
"author": "Philip Bonacorsi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7y4D5bI8ZZMSEwjcA_1SItLFUMxjegtYrm193YcEz5d5hZA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-03-03T17:16:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Philip! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-03-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e3dbdda2-a3c2-4e8f-996b-0c271e14c602",
"author": "Todd Watson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJ8b9Z0lP6QEerwRV197iHcnYTYepHSTHAXMW6ZLduaq-ybw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was very helpful!",
"date": "2026-02-28T20:25:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are glad to hear Stephanie provided helpful service! Thank you for choosing Extra Space Storage.",
"replyDate": "2026-03-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a9c13c3c-f1ea-4fbb-a5e5-cf17f35c0963",
"author": "Someone",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuQcdOG-69Tv88clh01d2QpFk7Wzq_D8rNUiOjtAej3l9R2w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I followed Denise from her previous store. I'd much rather drive the extra time for her helpful attitude then risk dealing with anyone else! Thank you Denise!!",
"date": "2026-02-27T23:30:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience with Denise at Extra Space Storage. We appreciate your loyalty and are glad to hear she provided helpful service.",
"replyDate": "2026-03-08T20:47:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "53791baa-f852-411d-865b-236e1563ae22",
"author": "lisa ulrich-zajac",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWmQHCE1WNvIT-s4JATeVUeKLPkdIra9CixW42k7LNaSH19Rf_S6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-02-23T21:57:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Lisa! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2026-03-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "68a9da82-5565-447d-a5a6-06c2c0ef64cd",
"author": "Julie Rubio",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfmcr9xKQlIOgasUAX4vP3qGbaZ6L74cyFuy5VWoNo0skyJQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service!\nStephanie was super helpful!\nGreat rates too!",
"date": "2026-02-10T18:49:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear you had a great experience with Stephanie at Extra Space Storage! Thank you for sharing your positive feedback.",
"replyDate": "2026-03-08T20:47:34.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "2a55925b-1ef2-45e6-bb31-0781683dd71e",
"author": "Jose Penaloza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUHZXuSRgP954elLzkDVBPzsThDjQ-UZ6KsFXZViQsObZu8BsCK=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stephanie was great, thank you",
"date": "2026-02-03T23:04:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for recognizing Stephanie's excellent service. We're thrilled she made your Extra Space Storage experience great!",
"replyDate": "2026-02-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1319e3df-c03b-411d-8da3-1c280566c52b",
"author": "Juan Medina",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUWW4EX6PDTnEQADtEo5sGqHOGX1tKd1eDb1LhvlMuj7gj3w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2026-02-02T20:13:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Juan! Don't hesitate to reach out if you need anything!",
"replyDate": "2026-02-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ecd7f40-0900-4c39-8514-03abaf6d083b",
"author": "Roger Gomez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKX6nrXdp7kHsF_VcKvoQ3O25aHR84CY3_otkonJpvFo5QnfQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It's always a good experience and extra space the staff is always kind friendly and helpful and they always greet you with a smile",
"date": "2026-02-02T19:50:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your positive experience! Our team takes pride in providing friendly, helpful service with genuine smiles.",
"replyDate": "2026-02-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "354b35fd-ac18-4ff7-b9e9-38ec5918b6b9",
"author": "Abdirisak Samatar",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLX5B9te3qg5U6qdbkSsQksRvBXSocBMkyxN7L7Ni5kvgo4hEg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-26T19:09:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Abdirisak! We are so happy you had a 5-star experience with Extra Space Storage. Don't hesitate to give us a call if you ever need any help with your rental.",
"replyDate": "2026-02-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3bda2b51-3ebe-4107-84e1-5203401c9612",
"author": "kyle covalsky",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVL5LnHdZySk_9j5XxUQYEx58RhWSHr9e91nbr6BhEcM6FXwJI=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2026-01-21T23:32:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Kyle! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2026-02-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "48cdc3a1-9ec3-4c91-9f94-516da06fc484",
"author": "PAM Saari",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVtbFbQTAboe_pitWBjKrXC8-Wp1Vykickpc_7MUEuoJxk22TjO=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I've had a storage unit here for over 2 years and we Love it the staff is always friendly and the storage facility is clean. We were at another Extra Space Storage place moved to this one so we have been with them for over 4 years. I would highly recommend this place.",
"date": "2026-01-17T16:49:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for being with us for 4 years! We appreciate your loyalty and recommendation about our friendly staff and clean facility.",
"replyDate": "2026-02-08T20:47:34.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2d2fee54-e9f5-4bed-92ba-8fc05879adcb",
"author": "Mark Janis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJZRLmgUGaup8KhrUhY2oTqInuYACDR81HwO-gkvYYxRd359Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice facility and the staff, Chris and Phil were very helpful. Accessible hours are very good and had no issues with the West Chicago facility",
"date": "2026-01-12T21:41:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mark, thank you for your review! We're so happy to hear that your experience Chris was positive. Call us at 888-storage if there is anything else we can do to assist you!
",
"replyDate": "2024-07-08T20:47:34.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8754d134-b267-437a-a893-6cc3a71256e7",
"author": "Joy Mendoza",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWHPapqWLtFtLUyJEi2iaV6bYK1HJpsI_xf1RNm-lidqJOUtxij=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean n spacious easy access",
"date": "2025-12-29T19:52:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for highlighting our clean, spacious units and easy access. We appreciate your feedback!",
"replyDate": "2026-01-08T20:47:34.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "713978bc-edd0-4924-ac1b-d48824fa513f",
"author": "Jenel Mendez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVR8FOZIx4ehXdZb120zHMT1geYoSzitkjXOP5DidSff5eWN3ysNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-29T19:48:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Jenel, thank you for your positive rating! Please stop by our office or call us if you have any questions.",
"replyDate": "2026-01-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ff38530-e9ff-41ff-9510-ea13ebbfbd2c",
"author": "Jeff Morrow",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMEETnVMBvoWhjDLK5iiU_8-WszdE4DEpWg74DHVrbC3EzaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris is great, very helpful and thorough. Helped us out with everything we needed.",
"date": "2025-12-26T18:18:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear Chris provided such helpful and thorough service for your storage needs!",
"replyDate": "2026-01-08T20:47:34.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "41d654ac-d9b5-466a-8fb6-d917967e710e",
"author": "Alan Mendez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWflqbR5iE2B0cuE7RB3LVGmsYnO5ne6DMoCgWIdxVrhvg8uEw6lA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-22T19:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Alan! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2026-01-08T20:47:34.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "43670b6b-69e8-42ed-9b5b-9ad64087994c",
"author": "Ed Woodward",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXro85ZtEndNhSrDh4Uu8nfH4R7hnXBj0aTOwqTNxXFvXgtmrQ=s64-c-rp-mo-br100",
"rating": 4,
"text": "I'm a long-term renter who has had mostly good experiences. The only real downside is ease of access in cold weather. The entry keypad is difficult to use when the temperature drops. Twelve degrees today and it took four attempts to get the gate to open. I suspect the electronic components are out of specifications. The exit keypad is the same model and works fine.",
"date": "2025-12-13T19:56:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your long-term loyalty. We'll check the entry keypad's cold weather performance to improve access reliability.",
"replyDate": "2026-01-08T20:47:34.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "90c39658-e718-46ee-acb9-aea16fcc621e",
"author": "Douglas Baskin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMTei5yjhasGd594GU2XkjLpCweL3llCfyX-d4egZsMlacSg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I've been a customer over a year now of this particular location. I've only dealt with Chris, but his customer service is always above and beyond! If I ask a question, he has a quick and knowledgeable answer. If I need help and ask for it, he's always given more than I've asked for.\n\nThe facility itself is also well-kept, well-lit, and all of the units have easy accessibility. Wide hallways also help move your items in and out. The other facilities I toured before landing on this one did not come close to how this facility is kept.\n\nI've gone through 2 moves while having this as my storage facility and have never thought of moving to another location or company.\n\nCustomer service and cleanliness are rare nowadays so this is definitely a hidden gem.",
"date": "2025-12-09T17:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for highlighting Chris's exceptional service and our well-maintained facility. Your loyalty through two moves means everything to us!",
"replyDate": "2026-01-08T20:47:34.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "21ebfd59-1d83-4abe-a365-9f7be99f767c",
"author": "Guadalupe Gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXDdUoNbumBOm7Cmr2wuL2aWg3uTDOko1gcZ3nAJjT--kdJUgonSA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great environment! The people are super nice! Very affordable and spacious!! Def recommend!☺️",
"date": "2025-12-01T05:56:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! We're thrilled you found our space affordable and our team friendly. Your recommendation means everything!",
"replyDate": "2025-12-08T20:47:35.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "015c084b-38c6-4030-b845-b74bb4e2a568",
"author": "Chloe Smith",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIlILRmKqsoaJfoHDIxV4m_DZQrFghkygS-WBj3wfQH0Lal1A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-12-01T05:51:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Chloe! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-12-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9004d1b2-cc14-432b-aa9a-9ee3b67bc573",
"author": "Lupe lopez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI5vEoeU0nxy7-lMMGF709f9V0diOSMst0-EwfMjsCPvCvJsw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Love the service and support from this team!",
"date": "2025-12-01T05:39:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words about our team's service and support, Lupe!",
"replyDate": "2025-12-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3fd24c67-bc88-49c4-ad07-02fcb9ea2ab8",
"author": "Don Steiner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVK1mLxUC2kqA_XO8XElIX2ggFsftpuDpzgH3hGvhp3QlwPkUpu=s64-c-rp-mo-br100",
"rating": 4,
"text": "Site is clean and accessible. 4 stars because I was caught off-guard by additional charge for lock and insurance, but this is my first time using a service like this so maybe that's normal.",
"date": "2025-11-10T02:10:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your feedback about our clean, accessible site. We understand the additional charges were unexpected for your first storage experience.",
"replyDate": "2025-12-08T20:47:35.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "add6a299-f61f-46d9-8896-e046d3b5cad7",
"author": "marc colantuono",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLv3Jic_dyF_WW1sA20TdLGMAT9NDkFLiNldxKm5GgGSW64qw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Counter staff is very knowledgeable, the location is great, we will and have been long time customers",
"date": "2025-11-01T15:06:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your loyalty! Thank you for recognizing our knowledgeable staff and convenient location. We're grateful for long-time customers like you.",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2a566687-3d26-47ce-b194-9549628c1675",
"author": "Sam Garza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLtAaThcCtlEtLX2K4pc93aL2kjFACRxAVepkR7bc5nAvRnUA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and very flexible to facilitate quick check out",
"date": "2025-10-30T20:37:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our excellent service and flexibility with your quick checkout experience!",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b6c5645b-bf44-409e-8c7d-5990e34f12a1",
"author": "Alycia Fitz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIIIH5xUDyG23V4VGLdIRW13zx8v4asgpeKX2m07dlJs-Kqfw=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 stars for service, 4 stars overall with the company, averaged since the company took over this location.\nExcellent customer service from Chris at the West Chicago, IL location over the past few years (maybe longer-can't remember whe he started). Chris has always been patient, knowledgable, attentive, and helpful. Thank you Chris!",
"date": "2025-10-28T21:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear about Chris's excellent service! Your kind words about his patience and helpfulness mean everything to us.",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "06f7e904-92a4-4893-8600-445c83a2cae3",
"author": "Christian Ibanes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXD6aS7ZBiEKpFBNu2jUnwU-kS7ysg96l3omNcaRtWa1oiu_V8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-27T22:33:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Christian, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f30fd27a-4057-4823-90ea-9e8a037d979c",
"author": "Anthony Ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBKqefhS_M_ViUorZw8PfSLLcCpZfs7xfyo62Fz3dbZ6n3yQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This is the third year I'm using Extra Space to store a vehicle for the Winter. I called and spoke with Sam who helped get me set up. She answered all of my questions and made the process real easy. Thank you Sam!",
"date": "2025-10-27T17:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience! Great to hear Sam made your vehicle storage setup easy for the third year running.",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0788c7af-b3ff-4d2a-b308-e11cefddb20a",
"author": "Joe Hubberts",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGucrAZSJ0Ra7JLl-PzNod5llxkn4Sblth2J3-sPqS0x3v1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great location, easy access in & out, and Chris was super helpful! Thanks!",
"date": "2025-10-24T19:28:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review! We're glad you found our location convenient and that Chris provided excellent service.",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e8301648-2eef-4f7b-abb2-e7fa70639520",
"author": "Kris R",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUNkoCKHk9QlLcgswM_J8k485f2f6wGM8oTV9yomyDtJlK4BkVB4Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Went very smoothly, from our sign up, to coming in after office hours to unload. The entrance code and lock were ready for us.\nThank you.",
"date": "2025-10-21T11:59:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear your sign up and after-hours access went smoothly! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "8e9a9457-4062-48d3-bc1a-804342702072",
"author": "Joe Sexton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXVROECWBDKNt8fsy7hBzJceODWPykAemDgjjLaJ1nYg8yuFsHk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-10-20T22:29:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Joe! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5835f173-d525-4ed6-9af2-943c4ee57344",
"author": "Tom Snyder",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJunANz1iwvnNm_ZdK8wawai9B_o1xJ9FLYdmIpty-qlMydqw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space has been wonderful to work with. We have had 3 different units with them and they have been helpful in getting us the right units at the best price for what need. Definitely a trustworthy group! Highly recommend them. And the place is spotless too!",
"date": "2025-10-19T04:23:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're glad to hear that you've had a wonderful experience with Extra Space Storage. Thank you for sharing your experience with us.",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b74ba4e7-2d5d-4895-a783-1bc7309aa81c",
"author": "Michael Mangis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU3IwHTpbGVYFyUIfOlHUogcUMRkkCt391TO4oyjVUzxSLGbMGy=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2025-10-11T19:32:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Michael. Thank you for leaving a positive rating. We're so grateful to have customers like you. ",
"replyDate": "2025-11-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5d053612-029b-443d-8eb7-4b35fdd9a347",
"author": "Trash Burger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUqUXHtW67vc16-rdaj7916W9ehgBQeoTLFX8QGY_PbX7enPH8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris is great!!",
"date": "2025-09-30T19:09:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So happy Chris made your experience great with us!",
"replyDate": "2025-10-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "586f3554-9058-476b-b1c7-41281531adb3",
"author": "Jeff Berger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTYQIdFxq5Ylm-tnNVYZYtNIrjJXtAq2oDLRDOPPzD2UOTz7ko=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Fantastic spot for storage! The management at this location is truly five star! I have two units with ExtraSpace Storage and I've been renting on and off with them for almost 20 years now. This location is top shelf. The care of the staff at this location really go over and above to accommodate.\n\nRegarding the previous review with one star is not fair complaining on how the storage facility increases the rate from time to time. Myself, having been a long-term renter at ExtraSpace Storage and others storage facilities have experienced they all operate with similar pricing models.\n\nI own and operate a convention planning company and constantly fill hotels and resorts all over the world with conference and convention business. I'm basically putting heads in beds. The way these storage facilities operate their business models are very similar to how hotels, airlines, and car rental companies operate their pricing models.\n\nThey all adjust pricing comesurate to increased operating costs, high market demand, and a strategy to align with current market rates among their competitors. While hotels, airlines and car rental companies practice this revenue management strategy on a daily basis, Storage facilities only do it on a quarterly basis or maybe on a semi-annual basis. So to complain about storage rates increasing should not be looked upon as some \"bait and switch\" situation as insinuated by a previous reviewer.",
"date": "2025-09-30T02:28:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to share your experience and loyalty over 20 years! We appreciate your understanding of our pricing model.",
"replyDate": "2025-10-08T20:47:35.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "a3fdc785-c77b-4856-8247-da181afc967a",
"author": "Tamerra Connolly (Tammy)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiAIbTpFdAFO5AY2mTtJHWeqXyaKUG8gje7YEKQpLDjpyyNGpg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great selection, great price and attentive staff. Units are clean and safe. We've thoroughly enjoyed having a unit here. It has helped us clear up space in our house.",
"date": "2025-09-30T01:10:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback! So glad our clean units and attentive staff helped clear space in your house.",
"replyDate": "2025-10-08T20:47:35.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "c3618be4-b611-43e5-ae86-9b8d088d455f",
"author": "Jesus Benitez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKz5BMQo27tkEMwqfGqliFDS4cDZ_nxDVnxFA1U5mrCqEEmaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-09-20T01:52:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Jesus! We are here for you if you need anything.",
"replyDate": "2025-10-08T20:47:35.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9daafcc4-64f1-48a5-bbe6-1ad64c328496",
"author": "Patricia Mangis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJlkW2km57Q9dszTY6a3qo-ncIPR6mjnzS5iJoCl7xad-T_Xg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really helpful staff. Easy to order online. Good location. Good price.",
"date": "2025-09-18T02:22:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are grateful for your kind words about our helpful staff, easy online ordering, and great location!",
"replyDate": "2025-10-08T20:47:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "14d78f60-32da-4d12-9a84-57e20faf0074",
"author": "Rianne Idstein",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdEEqbm7oB4D7Usx0YWkd7dmEL2emVJ-M2nkbEdZ3xkyf4mA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Conveniently located and clean facility.",
"date": "2025-09-01T18:08:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for highlighting our convenient location and clean facility, Rianne! We appreciate your positive feedback.",
"replyDate": "2025-09-08T20:47:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "de8187a8-2a47-4eff-995e-c0c8d99ea28e",
"author": "Alex Frangella",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKJCGG5_2_HiWhwJaVzeMrQ89zORQ_YDqc0CO0Wz0-S-jkwBA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and helpful staff 👍",
"date": "2025-08-31T02:26:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear you found our facility clean and staff helpful! Thanks for the positive feedback 👍",
"replyDate": "2025-09-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dcab9402-3887-4712-9a07-f2e3afb38184",
"author": "Patrick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJWqZt0vr5iC8QQdUXInVFkNdY7AvNtKoU2FTqdk8zYMRlxhg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean facility and ready to store your valuables.",
"date": "2025-08-26T15:44:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Patrick! Happy our clean facility meets your storage needs for valuables.",
"replyDate": "2025-09-08T20:47:39.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "135a262f-a675-497a-9dc1-bc44697bbe62",
"author": "Michael Libert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJRIe8n42BV3Pv3z52kaQhqbSmwwCw8nADT6RZ6ZV9uaYOY2g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to deal with great service friendly employees and the site manager was great to work with!!",
"date": "2025-08-23T16:59:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear about your great experience with our friendly employees and site manager. Thank you for sharing your feedback!",
"replyDate": "2025-09-08T20:47:39.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "f79142f7-f936-43eb-9391-421fea351516",
"author": "Jeff Lair",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUzNku1L2DqntduwUGXcqn3rxh2x8PgmjgxbKIuyVO-FEilVmM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phil is very helpful, knowledgeable, and great to work with to get the storage space I needed.",
"date": "2025-08-07T20:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing! Phil's helpfulness and knowledge make all the difference. We're glad he found you the perfect storage space.",
"replyDate": "2025-08-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "85fd7385-933a-4971-8ac2-292fc72d9f53",
"author": "Brittin Wood",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUT3LshWyyfkSxTaUyIZbQniMLvubr1EuOOXKb-NlLw7dDvf4F4wQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This location was super easy to get into and manage. On-site staff, Chris, is really nice and helpful. I like that this location is off the beaten path.",
"date": "2025-07-21T15:08:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your smooth experience! Chris and our easy access make storage simple.",
"replyDate": "2025-08-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "92580d9a-622e-48cb-9d60-f4305a72e13e",
"author": "john zajac",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInKRMbB6482uo-UO9am2yaT12VUFoOHyBcZE9cdU4gdzueQQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-20T12:31:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi John, thanks for leaving a rating! We're happy to hear you had a great experience!",
"replyDate": "2025-08-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4722a131-a371-46eb-81f4-13b25e7cbdf8",
"author": "Jeanette Cortinas",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqzYheG_vWQa1OKW1CQ9VYyDHTHC_P0zJPLl791ZNWU-a0t6VH=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super convenient and never crowded",
"date": "2025-07-16T14:45:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you find us super convenient and appreciate the spacious environment!",
"replyDate": "2025-08-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e9c6572b-8955-441d-9acc-65fcfca05e4b",
"author": "Rita Markley",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2I0VLNlw8LS-7X6NnC_AKYzeUMiJMLEQ6ITkORnugJE0uMg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-10T00:31:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rita, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-08-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b24ac8f-ae95-4657-9a24-0a5cf48c7e47",
"author": "Jalen Wilkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKN8-MULfF0l5JXfvMN4-BbSPHR0G_HTYDqE_Z6-uPVXkL9BQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience thanks to the store manager, Chris. Super helpful, professional, and made the whole process easy. The facility is clean and well-run. Highly recommend!",
"date": "2025-07-01T19:58:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your great experience with Chris! Thanks for highlighting his helpful, professional service and recommending our clean facility.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "ae544b1b-bea8-43ce-a718-8d283e74bde5",
"author": "Debra Dobler",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJdSkyiufe39HXfPfckvfJSHNpIzRT7VcG1gN8VIG4C3gB23g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very user friendly, all useful and needed information provided and explained. Very professional",
"date": "2025-07-01T19:50:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear you found our service user-friendly and professional! Thank you for the positive feedback.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "d90eacb5-7748-478f-9d0f-bf46c72c53ff",
"author": "Ike Malone",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWQNABglmWs5Pjh2KMnuTcsS4Xs50qHS3Qb4xBxoWIYwBVrNM8=s64-c-rp-mo-br100",
"rating": 5,
"text": "I worked with the manager Chris he had a great attitude and was very helpful",
"date": "2025-07-01T19:48:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chris provided great attitude and helpful service! Thanks for sharing your positive experience.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "da221262-e09b-45bb-9761-5a2632b2998d",
"author": "Kierre Buck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKAEDWUiEa_GUgpNagUZgwu9yBzg4rq0-cNMhBoLHEjB-ESNA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was great",
"date": "2025-07-01T19:46:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear Chris provided great service! Thanks for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fd1c62d-d716-4d19-8482-7cea1da6f923",
"author": "samantha morales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz3Gy0VLLzf3BSe860vTLePbyRXLS5qiuI4Xlzq-Lpkr94wg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-07-01T04:59:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Samantha. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de1dc4d5-db23-45f2-ae42-5aedb70dd9fc",
"author": "Matt Schulz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFeORjvCjmGyuXCs0pHuEHsuF8G_diUqLXjGRIEn_fKV3e1g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-30T21:40:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Matt! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3b606344-99c5-4d04-8a92-e172d270d4b2",
"author": "Fer",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUC7fT6MmBXZIPig1L5tRAYE_eI7xZEXqjzsLnu2KhY0bSYYNFN=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-06-18T00:23:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Fer! Your feedback means a lot to our team.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "fab37b2d-eb29-43ab-a7ad-c20a6962a404",
"author": "Janie Wehr",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLSpl-0T9oCLXwg97T12zYuU63z-nPX5i4QJoJ8O1CufJaKVw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-06-14T17:01:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a positive rating, Janie. We're happy you trust Extra Space Storage with your belongings! ",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "482148d4-3cef-4197-9ca6-be94e3b35f5d",
"author": "Lil Dee (Dee)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVgW-FgjzV-SM-xywP00ZNAPGfrsbiPIC7uhXnLeSECVtOeaiHE=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-06-05T20:48:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Lil. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2025-07-08T20:47:39.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eda1baa6-59bc-4459-8c66-71e8b858425b",
"author": "JB Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKEMsI1wDCnomnz5JIX9ytDUJdl9zbj8mTQsdXsDso0P_6_LhB9=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, well maintained facility. Pleasant and helpful staff.",
"date": "2025-06-01T20:22:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jb, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities with helpful staff and are so glad to hear your experience reflects that. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "0b5b7407-9147-47cf-9d75-6802564d5ea6",
"author": "Greg Knesh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX8U8P5xhCBAwQgBs5USHMxgx5IAM8DUhiUesFoMqcQ6NN43nst=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Pattie was awesome, she went over all the details and made it clear our obligations. And this location is great. Never had any issues and always clean.",
"date": "2025-05-25T20:54:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Greg. Thank you for the review. We're so glad Pattie could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:40.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "98070b57-3498-4e34-ab62-01cb70c1bf2f",
"author": "Scott Fridrich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGlbRQ07hlWOgrC3pWmW0n0S-yznwlGRglsC15mUJ8yUv2HA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "This facility is always clean and the staff phenomenal. I thank you, with special mention to Chris, for all his assistance.",
"date": "2025-05-25T00:21:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience. Thank you for recognizing Chris and our team's dedication to maintaining a clean facility and providing phenomenal service.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bae2527e-518b-4e63-a06c-2ddc6be931e2",
"author": "Carissa Elizabeth",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdvlma7HWsdZU_LQE9V0gGFCpIwtp9bgPjiK7rnUIBPqN45WCMsg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2025-05-23T10:07:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Carissa! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1de20f0b-ab5e-4cfc-af84-c942414e9e33",
"author": "P O",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKH5h08KuuI5RS8wMqlDNj6VKuJgYSnliamIYyTaOd8_L2ipA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Extra Space Storage has top notch customer service! They have always helped us out for all our needs. The facility is clean and safe. The rates are reasonable. We have been a customer for several years.",
"date": "2025-05-22T17:19:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to receive your wonderful feedback about our customer service, clean facility, and reasonable rates. Your long-term loyalty means everything to us.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e506d013-f6e6-40c0-89fc-9aa255d34863",
"author": "Barbara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ62UrsM-QKyjSfz52wX1661gWkcw488xRT8j854htUcM8Sug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Renting from Extra Space in West Chicago is great! It was easy and convenient getting all set up on line. The staff and management is helpful, knowledgeable and friendly. An altogether pleasant experience!",
"date": "2025-05-17T18:03:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for reaching out. We are glad to hear about your positive experience at Extra Space Storage in West Chicago.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a6f25720-5295-4aae-8f51-b96ecda015b7",
"author": "Stephan Bates",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKElT94dena4ParMtXMz9yXMYxZVR4t9sl3YKnBl4OqOdk7RA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-05-11T04:52:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephan, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ce5389a2-2b09-402c-9576-f9d10bc13999",
"author": "Michael Hermes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmfpk7KLddrL8eCBrWH2CP9G5y4OzQ_bJM3tIaChFXUaM2rA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Our agent was extremely helpful in showing us available spaces, explaining everything we had questions about relative to the facility . He was a great resource!!",
"date": "2025-05-07T19:02:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you immensely for sharing your experience, Michael! We are glad to hear that our agent was able to assist you effectively.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ce94ce4e-c1ba-4d0e-9096-95ab269d5c11",
"author": "Dan Usiskin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEo9nMu7tEEPSHIiesiRN2wXTaxUZX8whbpjKIThICckurCQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good.",
"date": "2025-05-03T01:40:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We appreciate your positive review of Extra Space Storage. If you have any questions or need assistance in the future, feel free to reach out to (630) 756-5665.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4f7d07d-dafa-46ac-a91b-9b13be72b11b",
"author": "Brian Cantor",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWF_JForuE46KfyW90HlEzjHXptPSCtcgstTAEe7PegxDwsytwj=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Experience here is really good; the on-site staff is attentive and knows their customers; the site itself is well managed, clean, and access gates are well maintained. Definitely recommend.",
"date": "2025-05-02T17:21:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience at Extra Space Storage. Thank you for your kind words about our attentive staff and well-maintained site.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "398c3f7c-8f87-4103-9c79-9cf9cacca3e8",
"author": "Deborah K Hollinger",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVBi_8diwIWKHuRYOB9CkO1eiGEcAdTwH0YW7biGEZJh2Cl2JdC=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great location! Easy in and out! Great staff, very professional and courteous. Chris was extremely helpful. Best prices in the area. !!\nI’ve used this location on multiple occasions, always with positive results!",
"date": "2025-05-01T13:37:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive feedback is greatly appreciated! We're happy to hear about your great experience with our staff and pricing. It's wonderful to know Chris hit the mark for you. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "7c8f3352-ab69-4a9c-b565-946e4d38d3ff",
"author": "Army Guy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgOwEPhCk1iMk1hqrEvs0hKqjMuss92CPKZV6WlhxLC6KVgg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean and secure. Thanks Chris for all your help",
"date": "2025-05-01T02:02:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. Clean and secure storage is our priority at Extra Space Storage. Let us know if you need any further assistance.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"cleanliness",
"security"
],
"sentiment": "positive"
},
{
"id": "29ed2b57-54c5-4899-98c5-74d1bdc9c63c",
"author": "Scott Swarts",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVULpGC9QZld-exlPAJNIMlYkno406LVDnYLMSPVKMNXP6z6JU5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great spot for outdoor RV storage and I like that it’s well lit at night and easy access. Friendly management",
"date": "2025-04-30T00:49:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to have provided a great spot for your outdoor RV storage. Thank you for your positive feedback!",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "e1f0f649-9bc4-41c9-b0a6-de7c8c0dbf36",
"author": "J Scott Rothermel",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJSlTUUcxpBF6EyH0IGuDypZN8OH_qLoGExZ4in7rHr7SjiAw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-29T20:37:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi J, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "01db91ec-b55d-4fc2-a3e6-228b31eb9344",
"author": "Mitch Plonka",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI3DeQKi74aWvnE15UQ4v9Xo2D7tgZz6Pu2pV5t-gJtf7avUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stored a boat here for 2 years in an outdoor spot. Facility has a paved lot and flexible gate hours.",
"date": "2025-04-28T22:51:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are pleased to hear that you had a positive experience storing your boat with us for 2 years. Your feedback is greatly appreciated.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "e3377567-c341-4f22-bb1f-80580de230da",
"author": "Warren Sai",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIFBCguzhpFHZma2ULNQnNH-1IW5ZGhsRHc3leH4Ezl6fw9Qv4p=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-04-28T18:56:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Warren! Stop by our office or give us a call if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a248c5d8-d5fa-4bde-b6ba-577795079ec3",
"author": "Rosa Zagal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcCaGTDjLoOkSWEF6iwNPyBI6ERCNeDzE7qeWLlHVvm6o2xA=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2025-04-23T22:36:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Rosa, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5cec6f69-cb41-4776-a78e-9ad00ab5e4d2",
"author": "William Pizzi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLCCJZbXR08ANKjUOqbvijeYAsibZb7RF6r6x3BB5pEM-lJIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service. Very knowledgeable",
"date": "2025-04-21T13:08:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive feedback, William! We are pleased to hear that you found our service excellent and knowledgeable.",
"replyDate": "2025-07-08T20:47:40.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "290cd471-8995-4282-b23f-da5215287186",
"author": "Emon ramirez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXMQ4Pbgj7sRProa26hBLHME7c8TnFHodXRoSKnGZ4hbeQSB58=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience and great help from Chris the store manager!",
"date": "2025-04-01T15:30:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're excited to hear about your wonderful experience with Chris, the store manager at Extra Space Storage!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2dea2fa1-5316-46ce-9165-05b5c61e4586",
"author": "Mike McMahon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4AUw-dGLYu8u68MNT0x8n36CNa3o48Mfz-6FQD5waz-letA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very convenient!",
"date": "2025-03-21T17:16:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mike! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2f376408-9b9a-4586-84d0-309b7690a7be",
"author": "Tom Dimond",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJf3ycFmWPhVY_8ujmLo2JThONtOmq_e_wle0KzAgvAwPpQKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "A courteous, helpful staff and always clean. Two thumbs up!!",
"date": "2025-03-18T16:27:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. We're honored to have provided you with a courteous and helpful experience at Extra Space Storage. Thank you for the positive feedback!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "93921bfc-3918-420a-87a7-ed4f4a768e5f",
"author": "Peter Donda",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIf2pPXPF2Srtnm1HE7vcRFAIqAmWcHkyFQLjmmZv2EEiauJk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly and knowledgeable despite almost no vacancies we found perfect accommodation",
"date": "2025-03-08T23:15:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Peter! We're glad we could help you find the perfect accommodation despite the limited vacancies. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "22c88c40-0478-4657-bbe0-22baa2d44192",
"author": "Cindy Brueck",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVfRQ6cnYkh1Ph_wot4I6zQaxCRzlObpxhwjRnhL23o2ESAeuO1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly, helpful employees. Clean spaces and much better lighting than many storage facilities. Love the indoor storage option.",
"date": "2025-03-08T20:30:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Cindy. We're glad our team was friendly, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "bca01c97-18a4-45bc-b92c-a0318f43eda7",
"author": "Rich M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNVvIyF_RBUqGJ76PxrijEwOgby_3peRRtEADTB6G2PJDNUw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The experience has been top notch. Fairly priced but I am seeing g things about regular price increases. The facility extremely clean and safe. I wish it were closer to home.",
"date": "2025-03-08T16:17:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your experience with us. We're glad to hear that you found our facility clean and safe. We appreciate your feedback.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "568b0bd6-8985-41e5-afab-3d982cec41d6",
"author": "sergio Bolanos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsvCWixMBX6K5MVrYyE9ZSUmye6HR0OPxtMKfQCKKmhFd5Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-03-04T16:33:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Sergio! We are here for you if you need anything.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0fcb0ab0-0d1b-424a-8bd6-5a42fcb886c1",
"author": "Ellen Bassett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXdznlJe_Jis7YlneSp9T1VFSt6U9MJ1n6gP1F2ivFZq7_QVZ5D=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Chris was responsive and personal in helping me with my unit.",
"date": "2025-02-28T17:42:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear that Chris was responsive and personal in helping you with your unit. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9f31ed94-d50e-4f56-b511-a4f932df471c",
"author": "Lee Prichard",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKjAO80fARUMTV0r8FZkVxZNIluv3wF7xJa1n_tqGALs2HqKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-27T21:35:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lee, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "53ee410d-4391-400e-bbcf-ec1a3adcf8ea",
"author": "Jeff K (Cobra)",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLa2lFO0mdWp4z0TnEdPNhx--pVzMtHk9gp2lKA_jnzeIDqaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to access off the main road. Nice clean facility",
"date": "2025-02-27T19:25:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience at Extra Space Storage. We aim to address all feedback promptly.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "d9578d23-4238-4547-9734-e39c889a9c57",
"author": "Buddy Lee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIVlgIA8uH8o1_zvDa2zZNPrEronx17fc7W1tNXp9SgNNea=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "My wife and I were looking for a new storage unit after our current one raised their rates to ridiculous prices. We came across this place and decided to check it out and glad we did. The facility and units we saw were very clean and well kept. The manager we dealt with (I believe his name was Chris) was very professional and answered all our questions. All in all very good experience and my wife and I are very happy with our new unit. Would definitely recommend this place to people looking for a storage unit in this area.",
"date": "2025-02-26T21:30:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear about your positive experience with our facility and staff. Thank you for choosing Extra Space Storage!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "708bf851-a50d-4bbc-85e6-60a2bf955c50",
"author": "Stephen Foster C2C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLGMKSlr__sNiOQ_TdsFrURIMHlzKENrvM2ivDDcVpff3FNbg=s64-c-rp-mo-br100",
"rating": 4,
"text": "Overall a pleasant experience. Easy sign up, good prices, smooth transaction. Would have been five stars but we were unaware there was no lighting in the unit, so headlamps it is :)",
"date": "2025-02-26T19:32:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your experience with us! We are honored to have provided you with a pleasant storage experience. If you have any further questions or concerns, please feel free to reach out to us.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1b7b1d4c-181c-480f-a43c-349d0331ee9b",
"author": "Robert Salvatore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIA3PsEqbEBOYwHXigzvANhSnfhgmZ5fUV5UTUJF3-4-rn_=s64-c-rp-mo-br100",
"rating": 5,
"text": "Using the web site was a mess, even with the \"need\" help\" number. However the next day, Chris worked his magic and made it all happen.",
"date": "2025-02-26T17:22:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear about your positive experience with Chris. Thank you for sharing your feedback.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7c3dfc59-48d1-4a60-983a-6bc75bd70449",
"author": "Brian Mariani",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL9-XGEYA3bNTEqV1i5YtxdZ2VL4Bvlnf82zgSgsUg3yZcgzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great and very helpful service at the storage site.",
"date": "2025-02-21T16:55:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're glad to hear you had a great and very helpful experience at our storage site. Thank you immensely.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71d1d558-0784-4443-b595-1808dd258f04",
"author": "Alex J Rosado Bruno",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIrSWzUzzHQXVJa6AMEw1g8BszfvM4zstiZh3jYWsPx6bSPMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Phil is amazing! If I could put more stars I would. The service was excellent at all times. The process was spectacular and I am very grateful.",
"date": "2025-02-13T19:21:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear about your excellent experience with Phil at Extra Space Storage. Thank you for taking the time to share your feedback.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2d39096-0834-4f31-b96c-fe8ee35eaa55",
"author": "Juliet Dillon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXemXy7QizoLPsHDZW13iNMPjctg2zVOM6BIl2LBYxKi-QYMyJ5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy app to use and great customer service",
"date": "2025-02-13T02:38:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Juliet, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:42.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "eea13249-7430-447e-a5e9-2f7dc0e8ea7e",
"author": "Christie Mann",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ9lXb-gCvw9eYoqWvlsybzspXUTyv2ZSmrABCl8Y_Xh2J9EfEM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-02-03T22:26:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Christie, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2313ac97-ee30-46b9-b9a6-45a048850e30",
"author": "k r",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW9B8P3apw7GmMuQwXUIt-TLBJusVaeVUOGRIChMwqY2G3bvDxa=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-31T23:56:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Flowr! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c26b2117-f9d5-4ab7-9178-c42f78653bc8",
"author": "Kay Kay",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJPq394ufTVPE5bG9AVbKVQTxSZqPrp-Eq9ie9fsAqYI_wyLg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-31T23:48:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Kay! Please let us know if there's anything else we can do to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "072476f9-7dea-49ed-9890-bb6f3fddd5d5",
"author": "Nando",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJDB13XBBnq-R1eWR-USb9WuNZJJocvTwju-WDCk3WFHtRh4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great people!",
"date": "2025-01-31T19:43:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Nando! Thank you for sharing your experience with Extra Space Storage.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4fee4d94-9f12-48d5-a24c-3a373f129f39",
"author": "Aloma Cutkelvin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK8d4LrVu3pJbizAERSLF9a4McbEtYnHelkThXQaBUn70zzeQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-31T05:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5 - star rating Aloma! We are so happy you had a great experience. If you ever need anything feel free to call.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f795ea91-627e-4e4a-a466-25b9746579b5",
"author": "Kip Phillips",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLcIinex4MODLiIXMLKv8pb37yM5Z52F5lSPSuDDbCOBUBmeg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2025-01-08T19:43:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Kip! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d0b36392-3911-48de-a3c7-569ea94b9afc",
"author": "Wendy Pavlecic",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU0o4KTRfBwlauIlzcY_rVETZdWRUV1Pl_FaEucHrnIf0iHeWGc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome experience from beginning on the website to the amazing service provided by Chris at the location. He was so helpful and made several excellent suggestions. A lot of companies could learn from his friendliness and customer service. Will definitely recommend to anyone.",
"date": "2025-01-05T15:38:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review. We appreciate your positive feedback and are glad to hear about your awesome experience with Chris at our location.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2de04733-5760-4fba-8ec2-230b6afb2677",
"author": "Chris Jonsson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUYAEktdGcENGBQ11KloCuAm_Af-H8JVZMHRId54zpn9ZE65SUm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris F. the on site manager provided amazing customer service. Called to answer questions, checked on me while moving in. Great move in experience.",
"date": "2025-01-05T03:55:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are elated to hear about your great move-in experience with Chris F. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7e9da807-d54f-4be2-b397-9a75a0a641c3",
"author": "Lazaro Lara",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJmqPfWzkGsFfInbt2rR486jdEFUIPtf8dwD9BuwZRliYOzEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff are great, helpful and Very friendly. The location is very clean facility.",
"date": "2024-12-18T19:06:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lazaro, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:47:42.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "75965cdf-4e5c-4cb7-ae0d-6c5a9be54d9f",
"author": "Fumiko Ohshima",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV-aojfHDEGerH0ZKh6khgUUJHvH11w26Pp2rTyfpjNGcShuz7h=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-12-15T01:24:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Fumiko. We're glad we were able to assist you with your storage needs. ",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b750587d-c096-4ecc-9c97-2565d44a8339",
"author": "Stefanie Rski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU_vbDmYYrzwfIYEAvRKifCqVkLlgH4cFu8iaGRxYb7cGBVFw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was great to work with, answered questions over the phone and then showed me around when I arrived to see the space in person. He gave very detailed information about the lease and what I can expect moving forward. Very professional and helpful.",
"date": "2024-12-10T03:22:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply respect your positive feedback and are thrilled to hear about your experience with Chris at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "26c3bd0b-de8b-43e2-bd20-45c6602c5f7f",
"author": "Beth B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXaOvPJiLZkDOb4qZxNNEOj-k-ewORBjih-HT3tWvzE43V5P0kdpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-29T19:53:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Beth! We are grateful for customers like you. ",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "016b5e5f-dfd0-47c8-a8da-c255fecd2536",
"author": "Afhair The Salon Sunnyvale CA",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXGfSrxKCtFgG-QnQSTqyxYhqNjAAAdmfrz9EOfBcK7xIfW32OqDQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Awesome service.",
"date": "2024-11-28T20:21:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback. We're glad you had an awesome experience at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6316ef98-eb5a-4c3b-b44d-e813d454885c",
"author": "Leonardo Huerta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIXiTwnbondT01v7GYxBBkd2KniRuqJwHliOCAx4wleL8MjzQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I'm happy with the service I received and the price for having my car at this place, thank you.",
"date": "2024-11-28T19:38:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your positive feedback! We're glad you're happy with our service and prices.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "f9ad540d-1ec8-4849-97bd-bebbde3a5a91",
"author": "Marc Colantuono",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwCi5hYEWierjnl2ECSrFL9CRhOkFpFF_zmh4bE20Hxs_asA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris did an excellent job explaining everything and showing off the facility. I'm excited to continue using Extra Space Storage!",
"date": "2024-11-25T20:47:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Marc! We're thrilled to hear that Chris provided excellent service and that you're excited to continue using Extra Space Storage.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8d167e22-6eb2-42f8-bdd8-f18f6e74df4e",
"author": "nate gorski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ2a2huI1PYuK7hsjpGVZyoGjclcuXAa5ZYpAzlelR_NfQflw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-11-12T23:59:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Nate! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e2c85fba-9809-4a40-a32a-f3e4736f6421",
"author": "Sohail Mehdi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKLq2frTlnK9LZnJGk7xxA_7GNOpErie1hfqfhmUKk7o0FGeqo=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Hey Chris, thank you for your help. You are so helpful. You know exactly what customers are looking for storage and you deliver them as per their requirements..\n\nThank you again.",
"date": "2024-11-12T20:51:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Sohail. We are glad Chris was as helpful as can be. We greatly appreciate your feedback.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "23a8a929-6f3c-40c7-a406-e4492424222e",
"author": "Juana Robles",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRm9Jv-oLeWD8f1i03U22d-SR53VbXtqZmNOSvVUR_rYPugg=s64-c-rp-mo-br100",
"rating": 5,
"text": "I really recommend this place 100%. The people work hir are very nice and the place is very clean.\nThank you very much.",
"date": "2024-11-06T20:55:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're delighted to hear that you had a positive experience at Extra Space Storage. Thank you very much for your recommendation!",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "3d628f12-4676-445a-b56b-f76f21bbe661",
"author": "K Hart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKYUpgGhcxtGsQPeIdPMXCV9ztWiK9_t3WJmvW7iYbP0O6qVQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "This was the easiest rental experience! Chris was so professional, knowledgeable, and friendly. When I asked about the unit height, he even went to go measure it while we were on the phone! He gave me all the information I needed without me having to ask. I'm sure I'll be in good hands at this facility. Give Chris a raise!",
"date": "2024-11-04T16:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are absolutely thrilled to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback. We're especially pleased to learn that Chris provided such exceptional service, going above and beyond to answer your questions and provide detailed information. Our team takes pride in offering professional, knowledgeable, and friendly assistance to all our customers. We appreciate your kind words and will make sure to pass along your compliments to Chris.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "408b0fab-84af-4dda-bec5-d26e231de665",
"author": "Tj Lynch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLAphZ5l4KJ-TmiUhNLqiclCYpstjP3QEmh9mQiInaeOqMxkA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to deal with, great prices! Office is very friendly as well!",
"date": "2024-10-30T22:53:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your positive experience is greatly appreciated! Thank you for your review.",
"replyDate": "2025-07-08T20:47:42.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "0937220c-f76f-4465-9e84-fddb7a835b60",
"author": "Marcus Zonis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjWWwScJctc-ThrI_8dWbo987zUpNiOTziZjDS3bMpVtutYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Well maintained storage units with hardworking employees.\nThe Manager (Chris) is extremely helpful and diligent.\nHe helped, corrected, resolved, and ameliorated mistakes that the customer service department made by promising things and making claims which were inaccurate.\nUnder his management (& those who work for him) your stuff will be in great hands!",
"date": "2024-10-29T20:25:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're privileged to have served you well, Marcus. We are glad Chris was helpful. Thank you for your positive feedback on our storage units and employees.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9f27aa45-7d6e-41fc-b4ca-f8c7dea3fbdf",
"author": "Dio Melchor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocID1lIMafhY2ykEqaZCFwAOuQURJFBUFNxa0Kar9C6cEeBpzg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice place! Very friendly staff and very good operating hours! 👍",
"date": "2024-10-26T18:32:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are happy to hear you had a great experience at Extra Space Storage! Thank you for your feedback.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "7eba01c8-83aa-46ac-a38e-f08727ce808a",
"author": "Christopher Brock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLqVxVSkRY9Lp3ruNQbbbGpShtFHazAFFy53QzmvZLzjSnTVw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great",
"date": "2024-10-25T17:31:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Christopher! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89680985-c761-4853-99e7-def30088a9c9",
"author": "Michael Brock",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocImFDhfVZg-hp0p7S6RZdGcBLlGvKH1Ac0_r3cfe9nxzCAwWw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris F was very pleasant to interact with. Definitely say keep him around because he is an good asset to ESS",
"date": "2024-10-25T16:32:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Michael Brock. We're overjoyed to hear about your positive experience with Chris F at Extra Space Storage.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6bd831bf-e17c-4dc0-b291-4f2a81eeb5de",
"author": "Gail Bolin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrxhKvFZa6JSO951sWQ38X_26_5EzOmDOOnCsOZS0nsFIwkQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The employees are pleasant, knowledgeable, and helpful. The gate always works, my unit door works well.",
"date": "2024-10-20T16:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your wonderful feedback, Gail Bolin! We are glad to hear that our employees were helpful and that your unit is working well.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "8fba6a6d-f8d9-40e5-b1b1-78956324f590",
"author": "Donny Goossens",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVlnSpbSCOLem8FSFcnSAd5HVHNH6w_eAguG_ptq9Q0GQmHaB5fjw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-10-16T16:32:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Donny, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "79aefaee-ffa3-4c9d-8d54-da9ebde42660",
"author": "Holly Herber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJA5lkwGAikHQxQ94z-RPC0-xzvfAjTxrQT-oIC5nn51b3wWg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Amazing customer service. I moved out on a weekend and called on Monday morning to confirm move out. My automatic payment was set to draft on Tuesday, I was refunded promptly. Thank you!",
"date": "2024-10-10T14:57:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with our customer service. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "370c166f-e859-42c0-b927-0e5f3716a3a3",
"author": "daniel keller",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUxoxYEd3PzEagja2KWSd2XqzKCzpq9DcAZAnfz-SHAxmiqTxT3=s64-c-rp-mo-br100",
"rating": 5,
"text": "Customer service was great. Whole process was very simple. And unit was very clean!",
"date": "2024-09-30T21:48:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Daniel! We're glad to hear that you had a great experience with our customer service and found the unit very clean.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "67ca747c-b781-4435-aa2c-663d5da173de",
"author": "Joseph Fries",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJswpOfq-JsSKm42Er62Gtv-kKitdmIn1EKxYn8m5hkbtzoZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Really like the service",
"date": "2024-09-30T21:18:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Joseph Fries. Thank you for choosing Extra Space Storage.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4930d659-fa73-4ef5-9cdf-454db9c2aab4",
"author": "ulises reyes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUTq9iLWXKIgnzscBYye6XDAHFzpCv4NduFEa89qk_Xeldbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-21T20:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Ulises! Don't hesitate to reach out if you need anything!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f6402ca7-d716-4ba4-88f5-53ad9a63bec3",
"author": "Gregory Schwartz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKPcqnMFHyNbsudaAkPLqB31Souh8hYt7t-eKKQfxFyvdYK9Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was great! Chris was very knowledgeable and thorough. Good location and the building was clean.",
"date": "2024-09-21T18:07:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We greatly appreciate your positive feedback, Gregory! Chris was indeed knowledgeable and thorough. Thank you for sharing your experience.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e998dad2-6d22-4ec8-afc1-6334e1495846",
"author": "Jessica Leeseberg",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpggpt4jAGckQNrFOrqNHvVboFfsCZP5ZesFnDntU99zaTmg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris, manager, was so helpful in getting us the right unit for our price range and needs.\nThe place is clean, well lit, and has great access hours. Also great prices/deals.\nThanks Chris!",
"date": "2024-09-21T18:07:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that Chris was so helpful in finding the right unit for your needs. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"access"
],
"sentiment": "positive"
},
{
"id": "6d463a67-7432-4551-a233-27eb4c7bc0a7",
"author": "Holly Rene Herber",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVqqVxx5SAWnfwMpGb7w_Mg8VXVCYSPPD84a2wrnWmbdhpiDKaR=s64-c-rp-mo-br100",
"rating": 5,
"text": "They allow unit transfers here, I was able to switch unit size quickly. Good personable service.",
"date": "2024-09-21T15:42:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear that you were able to switch unit sizes quickly. Thank you for sharing your experience with us!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c0725570-72f7-447b-b6fc-87958e1ae41a",
"author": "Q",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmXMOtf6zHiMM6DtDdQrpQlGfqZbwDVn0v-rT4M87Rlhqj-gM-=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome place and awesome people! Very nice and helpful.",
"date": "2024-09-16T17:14:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that you had an awesome experience at Extra Space Storage! Thank you for your review.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7cf5f34a-b8c1-4aa6-9a61-6a4968c02bc1",
"author": "mad max",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJLtTVepWxtCmNUsQUUstZ1hprL9UxGiU3cBhWj6tvfbQhb3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was great. He made everything easier for me",
"date": "2024-09-10T21:04:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are excited to hear that Chris made everything easier for you. Thank you for your review.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9918bcc2-1564-48e1-a6d4-e598a60d17af",
"author": "Rafael Perez Zuniga",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKuaShON6GUJOZmNBIT93cjESDRPopcbTuZ8dAsK9sor6D6Bg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, I recommend this place",
"date": "2024-09-10T09:42:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Pattie is great too! Thanks for the positive review, Rafael. We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94d038cd-c0da-496a-85ba-367f115a1e04",
"author": "Dawn Bosman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7H_xvsg8_5AlqB2-pK7RAePBChWZlsxxzOS3pnoRvvw4sGA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-09-05T19:04:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Dawn! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7a567e98-7e52-4fef-8d55-2a07a07b5d72",
"author": "James Rodgers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWow1NmjcybzsK8MqN542XqoDd2tO37Zff8MWFZ2HuOTs16HYCm=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very helpful and polite",
"date": "2024-09-03T20:54:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your review is appreciated. Chris was very helpful and polite.",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0f7a14a4-995f-4b57-b312-58522103f703",
"author": "Tim Wienrich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvFMlqLR9llCLFPSnkY-DgvFF1zz1_ahKItEd2C_tld1Bx1Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris is awesome, super helpful and kind.very nice facility!",
"date": "2024-08-31T20:05:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are overjoyed to hear that Chris was super helpful and kind. Thank you for your feedback!",
"replyDate": "2025-07-08T20:47:44.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f712070e-5cb1-47f3-98fe-ebfb2ca23efb",
"author": "arlind hasko",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX3BGrbFOfZXAZiH-KTM9Hx7Ba0wPUJSmqWWmtLTEURrMQFN7mJ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice place for rent 🚘 and nice service !!!☺️☺️",
"date": "2024-08-31T17:32:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Arlind. We're committed to being your go-to stop for all your local storage needs! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. ",
"replyDate": "2023-07-08T20:47:44.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2e85599-1b21-409f-a237-2f3dd6623e8a",
"author": "Cori Wienrich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpKaPYfz34pkJqVcQNM9kPl62HVkGCypFjqawNbKFqXFePqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-08-30T00:43:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Cori! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9734244f-f413-4154-a621-6189b661093f",
"author": "christopher davis",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVnONbbW-1IMl31moEu4vXaY4dxZ4WWLio22593EEBm8u_n9MAoyQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-08-29T18:47:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Christopher! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7e7fa090-4702-418e-be80-20f7b25adab9",
"author": "John Mose",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXstfzUgTaI7MdY8AcYxxwmsrDkOT--sos6FrWHJUXPBtTpXCfF_g=s64-c-rp-mo-br100",
"rating": 5,
"text": "After a bit of negotiation, Chris was able to contact a district manager on my behalf, call me with an update as promised, and then earlier then promised, called me with an excellent solution. Will be doing business here for a long time!",
"date": "2024-08-27T15:35:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave your feedback, John! We're so happy to hear Patti was able to make your rental process smooth! Give us a call at (630) 756-5665 if you need any future assistance.",
"replyDate": "2024-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dba204bc-40f7-4c08-b47b-7b8ca50d6c17",
"author": "Magucha",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI2WgfmoRKtvFpuOSqjw1vQOCRuod5xSz8osvGFJ1fO0EI5Qg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Chris F is the store manager at ExtraSpace Storage in West Chicago. He's very nice and acknowledged. He took time to explain to us all the details regarding the storage so we can go around more easy. Thank you Chris for your help.",
"date": "2024-08-24T19:50:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're absolutely thrilled to hear about your positive experience with Chris at ExtraSpace Storage in West Chicago. Thank you for sharing your feedback!",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "f8c2067e-dd79-49f6-a006-ad50e9914823",
"author": "Donald Baaske",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKklvYu6_94pJUCHgbiVc6PuNE7NAuB5A3_gFJnXVeWJBfAAQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rent a space from them for 3 years the service is excellent. I was always able to get In-N-Out without trouble Uberall great experience.",
"date": "2024-08-24T19:30:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Donald Baaske! We are thrilled to hear about your excellent experience with us over the past 3 years. We appreciate your feedback.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "031258c6-13bc-4b97-ad55-82983d03a98e",
"author": "Ron Meyers",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCwEG_wcdhU64alk2fmO_VXlBH7TgSHFa46OxRfI6vSnh5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Working with Chris was a very good experience. I would recommend it to anyone.",
"date": "2024-08-23T23:49:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We genuinely admire your positive feedback, Ron Meyers. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a92121d5-5c16-42c2-8cb9-26c09c273b09",
"author": "Elizabeth Melin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuBZfsoP9oNaA0Zvg1yzbSLHlATquo8xa7wodzgFP2dq6RiQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was able to help me out with my issue promptly. He was extremely helpful! Great experience!",
"date": "2024-08-16T20:37:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive review, Elizabeth! We're glad Chris was able to assist you promptly.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2d87657d-2aee-49fb-b051-5580d37adb67",
"author": "Mike Caputo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKvPBepwSdfIP5Dq22msEVOMl088BweccdWvg_-4bZpS8EjLw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent facility and very helpful manager",
"date": "2024-08-14T18:21:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are delighted to hear that you found our facility excellent and our manager very helpful. Thank you for taking the time to share your positive experience with us!",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6dcb872f-b2e5-4a2e-9770-4ff2b591bff0",
"author": "Fernando villafuerte",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXzd1OhfHzzlD3l11xv4pMm1tdnxQ19cJSqaRePPm_NQ4r8jMpG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura is very helpful",
"date": "2024-08-08T15:21:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're ecstatic to hear that Laura is very helpful. Thank you for taking the time to provide feedback.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ba420e86-1213-4f9c-93d6-dacd9c3489fa",
"author": "Yoga Recess",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVV-vq7jLe4Wtk_Nx3AGgn2UBpYqYpipKZ1YPxr0BWJwxxCLj4P=s64-c-rp-mo-br100",
"rating": 5,
"text": "I called ahead and the person on the phone was very nice. I went in person and wanted to see the unit first. He gladly showed me. Good cost!",
"date": "2024-07-31T15:37:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your positive feedback, Yoga Snack! We're glad you had a good experience with us.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9a31fe6b-2d7c-488f-b9a8-3f6735129fff",
"author": "Calvin Graves",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIC3Q_N6qQqhottbKD2-4wJMU1jw9EMUUQfa_PmHnKyGyaScw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very helpful for me! His communication and patience is second to none. I was out of the the country and he reached out to me update my account info but I was not available. When I reached back out to him he did not have a negative attitude instead he showed positive gratitude to help. Thank you again Chris!",
"date": "2024-07-30T19:00:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your kind words, Calvin! Chris is truly an asset to our team. Thank you for sharing your experience with us.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0cc1e46f-0655-4b0c-89ea-1ff466ec5dda",
"author": "Joseph Abdelmelek",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWG4jNqq86hD2LiH0Mpy-ctA8fjKlj9cZY7c_BbWFF1TmzP7nU=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service and facility",
"date": "2024-07-29T20:24:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your excellent experience at Extra Space Storage. Thank you for your wonderful feedback.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ad120b7-832f-49f1-a549-5b6f19ac0bd1",
"author": "clau Carrillo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLYKU1saY5RFclBWxTI-Pak2Ay2zJxChoBHHiW9TUt0kW7yLQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-07-28T00:41:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled you had a 5-star experience at Extra Space Storage, Clau! Please give us a call if you need further assistance with your storage needs.",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4dda9fc-24f2-49a4-ad53-1be9b556bb77",
"author": "John Scott",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQg9KRAa1sFKz-beZV8qvauv-OP8GBNXjUJmU36mJMGIGmaA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura was extremely helpful and professional\nTook time to walk with me and explain the site and operation\nVery much appreciated",
"date": "2024-07-26T22:20:09.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're overjoyed to hear about your positive experience with Laura. Thank you for sharing!",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "b94d4d7e-b01f-44c3-8ab0-2fcbe9c72157",
"author": "Joe Max",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIouMCVvTUe69cYFAm-XtacAh4Wjf5mqFlgh5zDIfLzguvxSg=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2024-07-24T23:11:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Joe! We're thrilled you chose us for your storage needs. ",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "91d65654-9c18-4a7a-b57e-82c6177788a3",
"author": "Alyssa Puckett",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXK3kXwFJO7kXgkn6Yp_NfZCk4mvQkesdMY4Fn2ewhyZ5CR1QWb=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage place! We’ve used it for years. I recommend it!",
"date": "2024-07-10T21:46:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are honored to have been your storage solution for years. Thank you for recommending us!",
"replyDate": "2025-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bf9cfa34-b697-4234-a820-76a962132487",
"author": "Brian Norton",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUWlXVZUXxW4GNtCJPI22jM4NEaNnRt7oOJ9oRXH-yT_ZiJgN85FQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility. Close to Roosevelt and Rt-59. On-site staff friendly and helpful every time I visit.",
"date": "2024-07-06T01:34:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for sharing your positive experience, Brian. We're committed to being your go-to stop for all your local storage needs! We're glad our team is friendly and helpful every time you visit. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "2cc31b46-edbe-416d-80cb-5e15e18b255f",
"author": "Josephine Eichele",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJwz10e2k6qFH2AOWP5TZ0TNsZcfv9aj87lb1B5M1dH4koZag=s64-c-rp-mo-br100",
"rating": 5,
"text": "My storage started at 90. A month. Now it’s $184. I will not go back to this place ever again. They bleed you dry. Taking my stuff out next month. No warning me at all!",
"date": "2024-07-01T20:16:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Josephine! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:48.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "462f3094-9aa8-40a8-8732-9a3283015c29",
"author": "Luna H",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWUpHLdb72ttBR4GGItsFkfcJiLoxitgEi7bi5T-y2oTPc9eTPG=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very helpful and made the process very easy!",
"date": "2024-06-30T17:33:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're elated to hear that Chris was very helpful and made the process easy for you. Thank you for choosing Extra Space Storage!",
"replyDate": "2024-07-08T20:47:48.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "eea575b7-b121-4e04-9571-38b265cfb529",
"author": "Jeannie P",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWlhvCEO4eOSom-y90uC-9d3H9uqFWt3WFQ9rQBmjWY8V9ipVgN=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-30T17:04:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the 5-star rating Jeannie! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14267707-b53e-4d7c-8402-b2549601bbfd",
"author": "Adam Welch",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhMhdDva5Xy5Lkxy8bIcwsg7aLqNHz1fBpRde-O1RiFA_g9g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura was amazing! Great customer service!",
"date": "2024-06-27T19:37:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Your feedback is incredibly valuable to us. We're thrilled to hear that Laura provided you with amazing customer service. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7ef4b8fb-2353-4531-8392-472ac8460d63",
"author": "Nicholas Rendleman",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXi8j7zSPFRg8dXe6u9rkW-eJghJJ9QS1rAOdyADDd9zLGP034=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Laura was a great help!",
"date": "2024-06-27T17:39:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish Laura's great help!",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6b6e4941-25cb-4cda-b07f-664b845211ce",
"author": "Marquise Plumbing",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXBuoUZL5Z-kQrEjQ1Jc9lKd9avaYS24It6bU_I6Ixqohwn1DLU=s64-c-rp-mo-br100",
"rating": 4,
"text": "I have been renting here for years. The staff is easy to work with and friendly. The only reason I do not give 5 stars is because rate increases seem to be more common than the past.",
"date": "2024-06-26T11:30:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Sorry for any inconvenience, Marquise. We appreciate your feedback and will take your concerns about rate increases into consideration. Thank you for being a loyal customer.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b5ec6155-b1dc-4ffb-8fdf-a6aeecf249d7",
"author": "Joe Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUBRvb-1Qjq8U3aqh_kZaMIoMg6_Yl_GBVuscxaqjQi_T0hMYER=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-06-15T20:09:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Joe! Don't hesitate to reach out if you need anything! ",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f3b7d753-6863-439f-ad46-20b4c1f24a12",
"author": "Reshma G",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFQTQqp_Gg6UvuD5A83voYpEKzO6JsRoM1mmi4h6vmcmcxUKtFuw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "So I can here with my cousin looking for a quick solution for car storage and it was a great experience. Customer service is top tier, Laura was amazing! And we gave her a bunch of extra work too but she handled it with kindness and understanding. Thank you so much Laura! You made an intimidating first time experience not so bad after all!",
"date": "2024-06-08T16:46:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Reshma! We're overjoyed to hear about your positive experience with Laura at our storage facility. We strive to provide top-tier customer service and we're glad we could make your first time experience a great one. If you ever need anything else, don't hesitate to reach out to us at (630) 756-5665.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "neutral"
},
{
"id": "454e1053-c7e2-4dd1-bf14-c0247ccf5cbe",
"author": "Rabina Beepath",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiwpEoYJyEycezlqH52g_DT7i09snuUS5qKXSVkxOWSFLNhqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura at this facility was super friendly! Loved her!",
"date": "2024-06-08T16:17:30.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're honored to hear that Laura provided you with excellent service! Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "33c8c95b-fc70-43bb-b7b2-2d7ee7c01e97",
"author": "Naket_bandit",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW6Nmq9Lj42VanPxExHfEh4g6WkSjAr8VfbaJTH2hdIfWKAOLs=s64-c-rp-mo-br100",
"rating": 5,
"text": "Laura is awesome, helped my situation wuick and easy",
"date": "2024-05-24T15:20:21.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are ecstatic to hear that Laura was able to help you quickly and easily. Thank you for sharing your positive experience with us!",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1ebf8556-dc47-4a55-8845-a14b2b794095",
"author": "Dorothy Grantham",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRL9dCT2IDxiLvBGSh5o84bDCC8w4RA_koiU1wiszTX_9-Fw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-05-23T19:06:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We deeply cherish your review rating. Thank you for choosing Extra Space Storage.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "07fc1fbc-ba72-4183-938b-78e12101b712",
"author": "Erick Hasbun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUg2O6RjBA8W4nWV_5Az2bJsCt0ZzNgN4Z_p6dLj94Z_rS1Deqrmw=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2024-05-13T03:31:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Erick, thank you for the rating! Please let us know if you have any questions by calling us at (630) 756-5665 or visiting our office.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f5157868-ede4-4e4f-905b-e219166e1afc",
"author": "Manuel Cardenas",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLggt-S8ZvDAqdghB6Gr4UhaknysUQBhBxK8mSYpYdCqwnqBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The service is excelente,The staff is friendly, they handle any issues quickly and easily as well. Thanks for all you help",
"date": "2024-05-11T21:30:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Manuel! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "cf1ad31f-379d-496a-b51c-a5ef372f1361",
"author": "Anahi Santiago",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJNS6y1nHhNu4xgxj5wqaaWv3VBsRgqNuTxNd4ZYRvGhG7HTQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-10T19:23:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Anahi! We are here for you if you need anything.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6ca366f-b57a-40c1-a844-d0a4c0c85a6c",
"author": "Vitaliy Vitaliy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKGz0y39dhGnZupiFiyEHpWAOVkrqtt3BIu_NW7xTMXQ1dOCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "5 stars. Ez process. Big thanks to Chris, he answered all the questions i had.",
"date": "2024-05-06T22:17:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Vitalii! We work hard to meet the expectations of our customers, and we're happy to hear Chris hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dc969c59-c295-49c2-8163-6f388e2f53dd",
"author": "gerard Keefe",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJhbdWwswQ1rP01NDVBSjQoiwfsHBqbxE_Gj13tbUzxNqKnAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris handled the whole thing for us. He is very professional, helpful and thorough. Whole experience was excellent.",
"date": "2024-05-04T23:16:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Gerard, we are so happy to hear that Chris could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage whenever you need us.
",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4b300a01-f183-4c13-a86f-23dff93025e0",
"author": "jacob Sen",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0PfcmDadMP1fo86AG6BRrUNmWYTqhCX-YpL5W1XwImzydRYY=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-05-03T20:16:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Jacob! Your feedback means a lot to our team.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f639cc5b-df79-4e26-a6cb-4ad293c92d68",
"author": "Ansley Kary",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWNMbAowl9oVAf5ufnLAJVQdLaFNkh_uzBOjQeAynR27quU9BI=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great space and helpful office personnel",
"date": "2024-05-02T16:57:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for sharing your positive experience Ansley. We're glad to hear that you found the space great and our office personnel helpful. If you ever need anything, feel free to reach out at (630) 756-5665.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e12c623a-331d-4e10-a67b-881f167e7124",
"author": "Jon Fisher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX2ZpKrImhoDaKTNthnWRaX5ljUvvXBRp5JLXshQk2Bn-DOKXt_=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "New ownership a couple of years ago greatly improved the service. Online payments are easy.\nRates increase each year as does everything these days.",
"date": "2024-05-01T12:53:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jon! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "beea3a33-d714-4eb6-84ca-c6adfc159544",
"author": "dave konieczny",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJGxR65NEGPIyVbGzeVIDZeVX5ANQQ1VkLSDtsP_m1hiYPK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-26T15:38:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Dave! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8cc220fe-0e42-4dc1-ac85-92a4ba58b903",
"author": "Efrain Jauregui",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEEY01DfrZGbNW1r2I_HxHfuesUmWDgMdmiE4GaKEQZvrB7A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-22T18:28:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Efrain, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2024-07-08T20:47:50.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "72847858-68fa-4664-9325-d53eb48c5114",
"author": "Wicked Warnings",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIwgPomaLU0QLdIme45jx-J66pBOwzwMN9yz82PL2nUfgNVo49=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is friendly, they handle any issues quickly and easily as well. Newer facility, clean and professional. Active managers that know their clients and actually care.",
"date": "2024-04-08T23:35:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Wicked! We know our customers value clean facilities and professional staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5a8dbb62-9604-4678-b63a-fcb52528ad6d",
"author": "Camille Glenn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLysD8yZYn141dke74XH2NQwxCl8RjkGZRglHW1LgGyhdWjhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "I just want the staff to understand how much I appreciate the great customer service, Also the accommodation that they were willing to make for me",
"date": "2024-04-06T00:19:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We are thrilled to hear that you had a positive experience with our staff and that we were able to accommodate your needs. Thank you for taking the time to share your feedback! We're always here to help at 888-storage if you have any questions or need assistance with your rental. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "f567ad1c-30c2-43ca-97db-cd55abb64c83",
"author": "Angelica Mashburn",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLC50VFCs1y4lpioZJ84ZAhgXh2LJ-m8rdTASFTHnb370RCdA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The management team here is super helpful and very friendly. In the beginning our experience was rough and we had a few issues but now we can say things have turned around for this location and the team they have now is really great. Thank You Chris!",
"date": "2024-04-05T14:48:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Angelica, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Chris. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "a2891106-bdc7-47d2-9b76-ec82ce0802dd",
"author": "John Dieckmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUumgPqAj-H4Bb1LMzgmrvdiyGU4hps0PIMKd8PweecZpKa9kZn=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-04-01T15:46:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, John! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4a507321-4d11-4c0e-bcbc-793aa7bc802c",
"author": "Ron Steinbacher",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs9Z4lLPNh0_SKiGkRkNUsR9UFu3uxQgIgzkBL1N5vuF7GOKz5=s64-c-rp-mo-br100",
"rating": 5,
"text": "Everyone there has been very nice and helpful",
"date": "2024-03-30T23:03:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ron. We're thrilled you had a positive experience at Extra Space Storage. Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "0025ce96-8ac0-4c5f-bc52-63e4ac293ef9",
"author": "Martin Flores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIG9ijKfeB5E1NqpR1r8THosZ-oVOI9bWC70Z94AoevUpyBbg=s64-c-rp-mo-br100",
"rating": 5,
"text": "i was shopping around for prices and was given the best introduction to this company, truly recommend",
"date": "2024-03-28T17:21:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Martin! Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "203b49bc-96b3-41b9-9463-7f08eab074ab",
"author": "Jennifer Thomas-Kee",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFq3-IQcOYfwfZkcv5o65SKrKLjiuyeyQ0OJDLuq1W2tkmRg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "First time here. Laura was super helpful explaining everything.",
"date": "2024-03-23T18:38:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jennifer. We're glad Laura was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93e6f4f2-5314-4a12-931c-29cb90d240e5",
"author": "hnp8184",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIqkr0mQvQJHYQyhg2vuiiJ4w3NvwQoa0etZkFAtIKxys76Kw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very professional and helpful. I couldn't have backed my camper in without his guidance.",
"date": "2024-03-22T23:40:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hnp8184. We're happy to hear Chris was professional and helpful! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "76e898d4-4e97-4227-ad9a-1318164549b1",
"author": "Pavel Petrun",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVvgYTLEqYMkpHpzceofTUG50gIfvng1mhCuPR-KzlSxsBndxk6=s64-c-rp-mo-br100",
"rating": 5,
"text": "I have signed up to store my boat at West Chicago location. Chris was absolutely fantastic, he well explained all my questions, showed me the facility. Highly recommend this place and I’ll be long time customer\nThank you Chris.",
"date": "2024-03-16T13:21:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Pavel! We work hard to meet the expectations of our customers, and we're happy to hear Chris hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5977d17f-e997-4cf0-8ee6-e540ded9e2e2",
"author": "Green Froggy",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQNRqzPUwzKP2YWlVcnjG3wP1QLB7h3GxGJOjsFvHAuSMUKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Sam was very helpful and was able to answer all of our questions.",
"date": "2024-02-29T02:17:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Green. We're glad Sam was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8041ba30-bcdb-439b-9ca3-16b124cc4591",
"author": "JacFrst",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLMj8X8_tX4odM4_M4-z6vg8MhBDwheeQyuYGJR72BS7265ow=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2024-02-27T19:39:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Jacfrst! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (630) 756-5665 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1c6824e5-67d7-44b8-a214-b772d83dd3c4",
"author": "Steve M",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKzTmrUAdSqzqx9oBfkDqNpgaLooBsXwPwAi3TI0MhuJbg2=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "Chris in the office is great to work with. He may not be able to honor all requests due to corporate policy but has been responsive, accurate and has great follow-up. Regarding the unit, I have two separate door combination (two units in one). The price is very competitive but increased within 4 months from the initial \"new customer incentive\". The only way to lock in the rate was to pay for a year in advance. I would have given 5 Stars except for this surprise increase I received. When I called in I was not able to lock in the original rate but was able to lock in the new rate. Everything else has been fantastic! Highly recommend with the caveat of \"be sure to understand your rate\" and the likelihood of it increasing!",
"date": "2024-02-20T16:13:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Steve! It's great to know Chris was responsive and great to work with. Your recommendation means so much to us. Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "d089d1c5-a96e-4b8d-990f-5bdd02acf33f",
"author": "P Gelber",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1x7lYD_hZM-tNPNEneqVx8TN1ntvBnmb3cD8K29MNLXlNWkV_=s64-c-rp-mo-br100",
"rating": 5,
"text": "I had a great experience with Extra Space Storage. I made my reservation online and filling out the paperwork onsite was painless and the staff was friendly and helpful.",
"date": "2024-02-17T21:50:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "P, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c714f900-c97e-489a-87d1-baab1266c811",
"author": "Brenda Castro",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0ZLCv1qUzLU7iLS_R56GLu6HRoNo6pG7o2sAeXIvDRdTcRjtY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, informative gave us different options showed us around super helpful",
"date": "2024-02-17T21:27:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Brenda! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you have any questions, let us know at 888-storage.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "165f2ce6-e9f4-4095-8954-e6265eb906e7",
"author": "John Nusbaum",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocInLvjXYjg9PQCHGS2NRTaJFs3DAj_ceWdgIa-gQdrIHunR6w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was very helpful.",
"date": "2024-02-15T17:49:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad Chris was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e8c5bf8a-0126-4a96-9330-78d0f418c1c5",
"author": "Matt Thode",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJv96Ex7M7gVTW4de6oN48OAas8-mhJTr2grjXsnoPht1hJOA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The check-in process was very easy and the price was more competitive than other storage places in the area.",
"date": "2024-02-08T14:33:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Matt! We're happy we were able to provide a smooth rental experience. We're always here to help if you need us, feel free to reach out at 888-storage!",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "04030807-3118-468b-b623-9ef4a77570b4",
"author": "Mike Roper",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUMu4q4_O1G3DHnMzTUYmfO7WQLGiHRwqw4J_NMacULQt0OJsI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Absolutely one of the best locations, nice clean, big location. Chris at the front is knowledgeable and always very helpful!",
"date": "2024-02-06T18:05:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Mike ! Thanks for the positive review, it means a lot to our team. Please call (630) 756-5665 if you have any questions about your rental.",
"replyDate": "2022-07-08T20:47:51.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8c2a60fb-4a53-40bd-8d49-61f3aa87ce67",
"author": "Kymm Sengthongdeng",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWs8gFOk-D-fuOC9Rg1vwPvGobmv-_WcN7qi1GidiSxOmQAVDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The representative on duty today was extra helpful.",
"date": "2024-02-04T01:10:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Kymm! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call us at 888-storage if you need anything.",
"replyDate": "2024-07-08T20:47:51.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4bb488d4-16be-4fea-9fd8-ecdf5b0a84e8",
"author": "hunter aska",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6iOTzCRsGotfSa9t2I1mmYttPGLBQRikvQnZNqAQ-uqiBUQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very kind people and friendly staff",
"date": "2024-02-01T18:58:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Hunter. We're glad our team was kind to work with! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c94e0678-7e02-468b-bcb9-c2016b35aabf",
"author": "Matt “Box wetter” Matthiessen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWdHfVutEM9wtklgrk7Xhox5U_3etxTDsczR5nUb9RKZ6Pw1YG7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2024-01-27T20:43:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for your rating, Matt. We are so happy we could meet your storage needs at Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a2304de6-b35f-47fe-8459-bebfb5b7b0e5",
"author": "Viviana Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUA7EzIN8uGfJngbW82pee04vb7zg88zZKznsAmn6LTgj27rHzy=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2024-01-27T17:11:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for leaving a positive rating, Viviana. We're happy you trust Extra Space Storage with your belongings! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5b4618d4-8710-443b-b0b9-eababda1aa3f",
"author": "Frank Mores",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLuMcojX6xi7hU1N_jDKFuNXRvNIg3v5i95gxBxRiRQz0c8rw=s64-c-rp-mo-br100",
"rating": 5,
"text": "We were looking to downsize our storage unit as our current unit had a lot of wasted space and was costing us more than we had planned. We worked with Sam, the guy on duty, and he did a great job of explaining our options and how we could handle the move. His advice worked well for us and we are very pleased with our outcome.",
"date": "2024-01-25T19:42:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Frank! Thank you so much for the positive review. It's great to know Sam was informative and helpful. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "1a38d786-5e88-4ee7-80ba-7c6cc3321e55",
"author": "SomeBlackGuy WithABigD",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHOwRlT4RNxahFXRbiqRbiyOR9rIDbMfR-ML4aiml5ebQkBQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Marisela was a huge help. She made sure I was able to find my storage unit and I was taken care of.",
"date": "2024-01-25T19:30:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad Marisela was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3af0f717-16bd-45cb-b685-a685e2ff3b2c",
"author": "John gustafson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJqqXFzufD60Kj7-VrLayE7sif3TZEJJjpKAiETP99hCpDcqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Mike was great. Easy to work with and informative.",
"date": "2024-01-23T20:53:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, John. We're glad Mike was informative and easy to work with! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a7e9cae7-75df-4594-811d-de0cf0a8036c",
"author": "Todd ZT54",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWSq9zL9PIpU0mtLf_My0hihAazwV4YWbqjEy19ZfPXuXc0FqcM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice storage facility with good prices & very accommodating employees!",
"date": "2024-01-19T03:09:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Todd, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We pride ourselves on having an accommodating staff and are so happy they were able to assist you! Feel free to reach out any time at 888-storage.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "550caadd-1607-469f-87be-53772ed32e5c",
"author": "Denise Kolode",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK0JePBCFNhYs5FDfpYgZ4Spf0Oa5bB47MDODECHMDCYrzyCw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Clean indoor storage and helpful office staff.",
"date": "2024-01-06T20:22:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Denise! We are so glad you trust Extra Space with your belongings. If you need any assistance in the future please do not hesitate to reach out at (630) 756-5665. ",
"replyDate": "2023-07-08T20:47:52.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "93bdc339-a616-42a1-b770-6fa76c9ef00d",
"author": "Michael Smart",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhCv3IwlgFM5-YADsqhJbeWr-xl9qOjaXWHhAWczRgR-w94A=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I was first introduced to Extra Space Storage today from the Labor Day sale. I met Patty, the location manager, and she was a delight. Knowing that she would be the person that I would be in contact with, sealed the deal. She took her time to make sure that I was comfortable with everything. She is definitely a 5 star person. ESS is lucky to have a person like Patty.",
"date": "2024-01-01T01:42:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michael. We're glad Patty was delightful to work with! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "39ea697f-2a72-41d7-8032-40926a3d908e",
"author": "Chris Pietrangeli",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIUGxUA7SZDF7W0vwhQUCkHxthbDLqJIFmgd-V98TQ1y-YLEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great clean location that doesn’t raise its rates every three months. Like that PUBLIC place used to do.",
"date": "2023-12-22T01:56:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Chris! We pride ourselves on keeping our storage facility clean and are thrilled to hear your experience reflects that! As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"cleanliness",
"price"
],
"sentiment": "positive"
},
{
"id": "eb2b8fcb-badb-40fa-a36d-8249fbecad02",
"author": "Sarah Dominguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI-y6dan511580eHJuTZxoEdydLG57WrZDOUHeXTr0b0RbaEA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a really great experience here! Everyone was very kind and helpful :) highly recommended!",
"date": "2023-12-21T22:59:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Sarah! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (630) 756-5665 if anything comes up!",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "8293a0e9-cae9-4def-900f-c3605707c510",
"author": "Lauren Heidenreich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK-0eOBSMtVpw89mvzUhxXbwAMaK6FyQ5lfKL4vEoKMW8R0Fg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful service, nice facility. Would recommend",
"date": "2023-12-21T22:56:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Lauren. We're glad our team was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "13c83ba6-a0e7-4ea1-9ec6-11385eea0e0f",
"author": "Travis Northern",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLfGZ2d5mObMNltksK-7BDSTFIRAbyjR8EHV2AZwvGvzhpCnw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2023-12-21T22:49:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Travis! We're happy you trust Extra Space Storage for your storage needs. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "ee6a9565-0db4-4fe7-bdf5-d7de2093942f",
"author": "Alyssa Montes de Oca",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWavafk8GXqrdDWji20Mxtjy2kBp8MdiClvrQh9CXzSyGfAWTiK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-12-21T22:21:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Aj. We're glad we were able to assist you with your self-storage needs. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d96b666-b718-4ce1-8d90-73366e95cd0e",
"author": "Alberto Quiroz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXqfDKtjiiiIF9LvDIkcpv-pW6Xgs9Itdc9sKXCPjEMTRVINa4=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great price, location, and service!",
"date": "2023-12-21T20:05:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alberto! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "9b4428bc-77ed-4112-87df-4e96a65e6a30",
"author": "L. McFall",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIk7nPez5Qy8mltzOX3A2lbfrc_icN36iDApnMw_YUtLJUr8g=s64-c-rp-mo-br100",
"rating": 5,
"text": "I rented some space at Extra Space Storage on Garys Mill Road in West Chicago, and was very pleased with the experience. Sam walked me through everything I needed to know to be a successful tenant, and answered all my questions thoroughly. The facility was clean and well organized. I'd definitely recommend this facility to friends and family.",
"date": "2023-12-01T13:39:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi L., thanks so much for your review! We are thrilled to hear your experience with Sam was positive. We pride ourselves on keeping our storage facility clean, organized, and w and are thrilled to hear your experience reflects that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "1b24363a-435b-4e9c-a2ad-20180314c835",
"author": "Justyna Podkanowicz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIiEcXgJclsEz9Y6KTf7YbAuSe7YzBR43AmS7R3uZOmn_2YAg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-11-21T13:37:29.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Justyna! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d8d71e17-4b19-4077-9458-b1e706f92e97",
"author": "Michal Zyla",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIS_ggQxqgvAmVRbARrxtt8jntl8fUL10jzagOVZysuldzaRw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kris is very helpful and I recommend him very much. It's a great experience to cooperate with him.",
"date": "2023-11-18T21:52:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michal, thanks so much for your review! We are thrilled to hear your experience with Kris was positive and are always here to help with your storage needs! Give us a call at (630) 756-5665 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3115d4eb-ed7c-4dfe-88a4-8e55acdf1ee9",
"author": "Michał Ziętal",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLHdit1c-pgliTAsp8CcFBSSr-ulQl3R5-F_552uOr6LaUaRA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and helpful lady at the office! Good and quick service.",
"date": "2023-10-28T20:10:56.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michał, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 756-5665 or stop by the office if you need anything!
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "ccdb1fd5-6974-4fd6-af22-52f3270f76b8",
"author": "Michelle Vandre",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW-Sy_wSqfoBTQ711zOUtkJX-ANriXnJrodKtr_PK6VHNaKJkk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patti was exceptionally helpful. We needed a large space urgently, and she was able to pull some strings to help us out. Every time we needed help, she was kind and friendly. Great service",
"date": "2023-10-28T17:30:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Michelle. We're glad Patti was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "fd6c6bbf-fe25-4682-932b-4c8ea7816f7f",
"author": "Brian",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX0m4w3Bbzf0yJf4pYPOe5kWHYaL8L8XgwGo0dkswcl0za0KX3U=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Recieved great help from Chris Fisher at the front desk.",
"date": "2023-10-07T18:54:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Brian. We're glad Chris was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2900010b-2c0f-4832-834b-6c6d0fed7e99",
"author": "Steve Castle",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnfYovJC-6OmNs0SkYEtXnkE0zQEzC_8cRUjWcRqpsNnEDP8yk=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and helpful. Easy to work with",
"date": "2023-10-04T16:23:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Steve! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "b6ed7a30-c48b-44a1-8231-6cbde2885a9a",
"author": "Mikhail Vager",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWh2e56-8mfwL_ifDlsH-O0DRd91aRyoHF6VtV2a979DjwgBd6kog=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patti was excellent . She took her time to go over all options to rent different size spaces",
"date": "2023-10-02T17:26:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Mikhail, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Patti! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4587d40a-046a-4315-bf31-6ec7b17d156d",
"author": "Evaldas Poska",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIyYBZXHofxFwbQFrA5cvcelgtybWJMDyDBF1LdmXDH047ESA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-09-16T19:40:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Evaldas. Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0f357818-042b-4e57-9a3c-56ff25b61ecd",
"author": "Cheryl Grubb",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ66LebU01TTFQUzU61v2_7F_ahJMdwREhDzcbR5CqikLqhRQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We rented a small unit at the Extra Space Storage on Gary's Mill Rd in West Chicago online. When we arrived, the gate code worked fine. The site manager, Pattie, was ready for us, showed us our unit, and was very helpful in answering questions. The unit was clean and just as expected.",
"date": "2023-09-11T03:28:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cheryl, thank you for your review. We're glad Pattie was ready for you, showed you your unit, and was very helpful in answering questions. We're so happy to hear that your experience with the cleanliness of the unit has been positive! Give us a call at 888-STORAGE if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"cleanliness",
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "6dd18f0b-ca03-4801-9976-c1b56678d540",
"author": "Adam Laurenti",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV10aDJq9py7EUrwTZwAXIsB6ySDmDHp4AjYZkPSuL7W6XeyAM=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-31T18:23:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Adam. Call us at (630) 756-5665 if you have any questions or need assistance with your rental! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8312df90-9145-4341-9f7a-d25be0cb466d",
"author": "shawn totty",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJiS7p9lDIRV5-eutqg4n64fjwEu56PHEUi84GlSK7udTpVmA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great place and Patti is OWESONE. Very knowledgeable, friendly, considerate, helpful. It very pleasant at this storage facility. And Will is a good ad to the facility as well.",
"date": "2023-08-31T17:12:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Shawn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Patti and Will. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "80a70981-af61-4975-a480-aabb56c03c24",
"author": "Kevin Regan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIvkLt0SJ9_cjzSlvTA4N967iFOnYlJPAi5wjGWCLMh946tWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Had a great experience moving into our storage today. Sam was extremely helpful getting us settled in. He went above and beyond.",
"date": "2023-08-26T23:52:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Kevin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sam! Please stop by the office or give us a call at 888-storage if you need anything.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "dd7c12a5-1838-4b07-ad29-c3ef207947e0",
"author": "Debi Mackey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ4TJQY-ufaHiFkkZuGJFi-U1_LuUlXVvTurnxZRqj11TH_UA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-10T18:06:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Debi! We are so happy you had a great experience with Extra Space Storage. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c3ab9bd1-1922-49ee-a3b6-3ac0435c3f7f",
"author": "Jesus Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-Z-JsuR3-78vy4VoZ3N3WlXeJFgKSDkErc5QqyT5zQA6dIGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie torres good service good person",
"date": "2023-08-08T19:45:16.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Jesus! We work hard to meet the expectations of our customers, and we're happy to hear Pattie hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b2419989-f900-4976-98e2-c687f44bc07e",
"author": "B Langford",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJptJTYVaGko6kadkbmbSCnROz0dyY4GgpHLNjFtUwm_gB7uQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service",
"date": "2023-08-04T15:25:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi B! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c55c5ba3-d186-4749-b8c9-c48feebd2e72",
"author": "Carlos Acosta",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVsrvBNv0t-sVEl69crKWGl7VHE0QRFh2IHG8fxja2MJu2noJ_gbQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-08-01T15:21:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Carlos! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (630) 756-5665 if you ever need anything. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "986c90fd-3092-46b9-9a38-cdeb75b50ff9",
"author": "Kae",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJrnKaRbvp71J05pYQOdoV1ug41AyKEFTHMkWfwr0XwGr8_yg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-07-29T23:00:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the positive rating Kae! We are so glad you trust Extra Space Storage with your belongings. If you need any assistance in the future please do not hesitate to reach out at (630) 756-5665. ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c64d8cf5-aea6-4353-a796-3973c08a8483",
"author": "James Dralle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYDQEnyMOjj_Z98bUwu5JIVHkKRtpt9BVp-POnm04zs5GU-Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie is a saint and goes above and beyond whenever I’m there! She always checks on us especially on longer days being in the storage. Appreciate you❤️",
"date": "2023-07-27T05:53:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi James, thank you for your review. We're glad Pattie goes above and beyond and always checks on you. Don't hesitate to reach out at 888-STORAGE if you need anything! ",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "70ddf28f-9fc6-493a-8c82-bf998b4d7bff",
"author": "Alexy Huerta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLeJHT5roXqlUP_XVU1Qpdlje0WP-42-YS3NJTd79SoT2nYDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie was super nice and was super helpful with helping us and with any questions we had!",
"date": "2023-07-26T21:52:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Alexy. We're glad Patty was super nice and helpful! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "28351da1-e083-43e8-bd03-02aaae39766f",
"author": "Robert Maxwell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV3uy2S4vBveDkNbv2Euks9m3P36fElDWssSoEjha7bNezSScHb=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie is Great. Was very nice and friendly. Excellent customer service.",
"date": "2023-07-26T21:52:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Robert! We work hard to meet the expectations of our customers, and we're happy to hear Pattie hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e36f8355-1297-449b-bd39-a0ffc81ab1e9",
"author": "dominique purpura",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKMhTEl6GD9KNQp7XTHXUqBeJQ9IMlcZup7gBPjNiDLFR1emA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patty helped a lot with the transfer to a bigger unit",
"date": "2023-07-21T16:54:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Dominique. We're glad Patty was able to help with your unit transfer! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "d25bd39c-f57d-4fac-866e-c180b881f765",
"author": "Amy O'Brien",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLV-H4rnuufX_Rzd9uRF6e43yWrE3IU84t76FM-onNdmB9Cug=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great price. Very helpful and friendly staff. Chantel helped us. She was very patient and kind.",
"date": "2023-07-20T23:12:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Amy, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Give us a call at 888-STORAGE if you need any future assistance.",
"replyDate": "2024-07-08T20:47:52.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "b7544ca8-37ae-491d-871e-b6a3f945538a",
"author": "Arthur Hughes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXiGRc-1INXSnBglpvd-Z-HveuNMPqsxNKxYA6p3XOW6gPq38I=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "The price was also favorable among other competitors.",
"date": "2023-07-07T22:57:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Arthur! We love to hear that our customers are happy with Extra Space Storage. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "6e2a4347-48a1-4a19-90d1-73d5dd3bdd03",
"author": "Josiah Viland",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWzQbfFbIIhG1pSbp81rkhRMKJtrEwA092WieOKx4PhxierlotE=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patty was extremely helpful and friendly! Building is very clean and well maintained.",
"date": "2023-06-24T20:21:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Josiah, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great to know Patty was helpful and friendly. Please give us a call at 888-storage if anything comes up!
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2b6e3abb-3012-410d-82fe-109d2097bc0a",
"author": "Your mind is not your own.",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJjGMlEZURGMx1retyHnDsZpoyZSp9y0UxZ34ZeFEIv0gwi=s64-c-rp-mo-br100",
"rating": 5,
"text": "We kept our belongings safe and it's temp controlled too, for about 2 years.",
"date": "2023-06-22T17:40:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind words, Your. Security is our top priority, and we appreciate that you have trusted us with your belongings! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "897ed4ad-a676-47a4-b675-d424e3dd7e3e",
"author": "Alysha McDonald",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXoYgXpBs4W_PbMXJf1cD6Pyh6NXkjyzcYtPOdzOQwe58S9QqdH=s64-c-rp-mo-br100",
"rating": 5,
"text": "I’m so thankful for Pattie. She was very nice and understanding. The process of getting the rental was also fast and easy.",
"date": "2023-06-15T22:49:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Alysha, thank you for your review. We're glad Pattie was very nice and understanding. We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out at 888-STORAGE if you need anything!
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "05733ac2-f960-4821-ac56-dacda1916541",
"author": "kathy koz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLG0XT2fLwd8NJJFmC5HD_wPcopIG15xIHed4maONGoKiDB3g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patti was great. She is so professional and handles difficulties with patience and results. Asset to company. Give her a promotion and raise.",
"date": "2023-06-15T16:21:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Kathy. We're glad Patti has been professional and patient to work with! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "5bc7847b-5715-4734-8772-6c581062bb4c",
"author": "Isaac Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIcLgJJyboSh4KRfRgzHFh7UNj2_BK5sMu7V9r9xq3CUJ7Rpg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie is the best!!!!!!",
"date": "2023-06-15T00:54:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Pattie is great too! Thanks for the positive review, Isaac. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d8e9fe8-84ce-441d-bc1c-a99f689754ae",
"author": "Lindsey Gehrig",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFrPVHIs_r6gaU1I4HA_9PmexKoyDif0wECqFSHOqsdgFcuKctXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "My experience with Extra Space Storage, West Chicago has been outstanding thus far. The store manager, Pattie, was very knowledgeable, responsive and considerate in helping us with our storage needs. The price was also favorable among other competitors. I don’t have anything bad to say!",
"date": "2023-06-10T22:28:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Lindsey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Pattie! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "cd53d113-6c9b-4603-889f-9b2d876a9b13",
"author": "chris hummel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVVPfAVFi0qGhEReVLcsjOCPiPOragFUkyH_ouPNoiRhvig9VI=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Super friendly and informative.",
"date": "2023-06-09T21:57:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Chris. We're glad our team was friendly and informative to work with! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e24080e0-48b8-4e8c-b469-7f7f87589e6c",
"author": "Ritesh Mittal",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWG5CPMYfjqGXV6d2Y5XigOmFEJcYP7FWqvVaqGPvSkvgLGPOic8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It is great experience so far and Pattie is the manager at Extra Space West Chicago, she was very helpful on my day 1 and assisted very smoothly. I would highly recommend this space just because of her, truly employees are the ambassadors for any business. Keep it up!! 👍👍",
"date": "2023-06-04T02:53:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Ritesh. We really appreciate you taking the time to share your experience with us. Please email us at customerservice@extraspace.com if you need anything!
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "04778983-b1b6-41b1-be34-77b54bf48a4d",
"author": "Luis Ribalta",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJnF_ElcFzWAhRE99dI73h1dVtkcbYWwegmL9NDrDw5hRz0Vw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Nice and clean and good attention",
"date": "2023-06-03T20:35:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Luis, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a8304428-5368-487e-a69b-8194b5bb2174",
"author": "Lynn Bird",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpPO_7dOpmNUDJL_LZefnGu9eGIb0PTRjAcU2WBQEju10ggg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Michelle and Pattie are the best! They are friendly and personable and go above-and-beyond to accommodate. The facility itself is clean and well-maintained.",
"date": "2023-06-02T18:10:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Lynn! We pride ourselves on having a friendly, accommodating staff and are so happy Michelle and Pattie were able to assist you! It's great to know you found our property clean and well-kept. As always, give us a call at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "6401a7c6-7733-4208-a00b-d2edf7e208ab",
"author": "Roger Ray",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL61VKLyukJnmaOZntC1b-XtWNLe_T1an_MQ6_qmDyTVeowHg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-06-01T01:06:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Karen! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "02d67a85-57d8-42a3-b563-ffe2099b2e4e",
"author": "Janice Bergeron",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI6I4FUlWpubflBf6HqrQncHpTL6MZt_943JVJF9JsfIMgMbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very easy to rent unit online! The faculty is nice and well kept. Have had zero issues!",
"date": "2023-05-29T04:38:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Janice! We're happy we were able to provide a smooth rental experience. We make it a priority to provide well-kept facilities and are so glad to hear your experience reflects that. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "14579e01-355b-46f3-93af-f468492b6462",
"author": "Elizabeth Durán",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkl_F9mNEYYbu1azlG0JIM2iKeRKMxB0SrEUKREstxERtg2Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie was great at helping me select a unit!",
"date": "2023-05-26T15:30:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Elizabeth. We're glad Pattie was able to help you select the best size unit for your needs! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6438d57-ed89-4cc7-aec6-988a52c0f7e6",
"author": "James B",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW5Lt5imIGssqPDdfk_PpLNqZTg7jJtmqbInlVZuTAJyO50TU1S=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super simple pattie was very helpful",
"date": "2023-05-21T15:05:53.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, James! We're happy Pattie was able to provide a smooth rental experience. Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "69a4037a-0612-4ec7-8e61-dbcfb0ba9bd8",
"author": "Osei Baffour",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLY7L4K0QH2ZJkxzOJa0haoOY2U8WQYjJ5vC1w8DOAaF4R2Zw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-19T21:59:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Osei! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4c05da3b-759b-48c2-9cc5-19b3d08f0200",
"author": "Jonathan Sherman",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIty5AAuaEcxNdlywfpWQNLKQN2oRx917SBv2gJBmlQ86CbDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly helpful staff.",
"date": "2023-05-19T16:24:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Jonathan. Thanks for the review. We're so glad our friendly, helpful staff could meet your storage needs. Please stop by the office if you need anything else!",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4c82dd4c-9244-44fe-95bf-d71df10bd6c3",
"author": "Guero Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUf2NUDcx2u8uLmHWZBFQg_e-gchStvElbF_wGQGUF6UOaA4ys=s64-c-rp-mo-br100",
"rating": 5,
"text": "Awesome customer service. Thank you patty .\n\nShe is very helpful .",
"date": "2023-05-16T01:55:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Guero!Thank you so much for the positive review. It's wonderful to know Patty provided you with great customer service! If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "87eba0d3-633c-4bf2-b83c-3671a058dab3",
"author": "Veee",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW4vZbfftHEeCh-ggOlT_4C2yxcPDVlcCzUIEjamrSbhSqyVhnYGg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service.and really nice and respectful.",
"date": "2023-05-16T01:52:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anna!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:56.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "014628f6-168c-4af3-a36b-209753a4e6c2",
"author": "clark simpson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJM5L5Msrj6P7mwTq6pzOkmyUneOmQRni9cS8afF7WW77bCFA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Patty did a fantastic job for me",
"date": "2023-05-13T22:30:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Clark! We work hard to meet the expectations of our customers, and we're happy to hear Patty hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b4a4de3-26ee-493d-b5a6-3382dd4ecad1",
"author": "Dana Dixon",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWASB-pgSE-euVdR-30dcG2fonzs7ykPLcVEP2TV7Tu7DJpKDY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thanks to Patty, I will continue to patronize this particular location. She is friendly, knowledgeable and always willing to go the extra mile to assist customers. Rent from this location-you won't be disappointed by the exemplary customer service as well as neatness of the facility.",
"date": "2023-05-13T17:22:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Patty. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "neutral"
},
{
"id": "e8ad34e8-8e70-4212-96ff-24cb921a071a",
"author": "Shawn Tocheck",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZXSp5dVyKVvGnGy_l9y6vP2VA-nRSLO5vfihzvFW8SU429A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-05-12T20:15:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Shawn. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "94d6eb66-5d24-4688-ad97-f09d3b8babab",
"author": "Rod Irey",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK3cuEwvqJx9oesjnk3n_TxQArbuNxFVI75XhNsa3TdzYK9Qw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Easy to deal with. Reasonable prices. Friendly people who enjoy what they do.",
"date": "2023-04-30T00:29:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Rod. Feel free to reach out any time at 888-storage.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "597a287c-97d4-4f64-935c-45077b6f77f3",
"author": "Alexandra Haynes",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVanctyZkOM-FQal-gFUFhGON1ODkOMY7Lm187bRBjQRU-fYih0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "It was quick transaction! Pattie the Manager is awesome!",
"date": "2023-04-27T15:57:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Alexandra! We work hard to meet the expectations of our customers, and we're happy to hear Pattie hit the mark for you! Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "73c47cc2-402d-40e3-9248-8e1b7eb61f07",
"author": "David Evans",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKpyNw8zOX0TB86bYER9CWjP4l7lsRQOZPX9AlWhFOmhA8x4w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie was professional, helpful, knowledgeable, and friendly.",
"date": "2023-04-26T21:18:44.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable, and professional staff, so we are thrilled to hear that you had such a positive experience renting with Pattie! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "391c21a1-1276-4176-923f-a90bb12f7793",
"author": "Angelita Calderon",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLhph-aBDLke_yhNn3rOwVTd5Qpt9XTGpMhtOELHYQ_3ezm2w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-23T00:34:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Angelita! We're happy we could meet your self-storage needs.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f1ae1801-9216-4d1f-a921-1b0f21448bb2",
"author": "Natanael Hosen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWTtLPo-QKZQ9RfwOH85mUorh6mD32HkacTfzns9x7RanqZ5gOsJQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-04-22T18:17:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the great rating Natanael! We are so happy you had a great experience with Extra Space. ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3198248b-2d59-40d0-93a7-b6bab377b9ae",
"author": "Erin Martens",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkBaApwHJFfh3MQYjIQWo_I2QMFhgcgD-J9iTOWWRpQoDrhQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-04-21T19:10:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Erin! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (630) 756-5665 if you ever need anything.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "393c6aec-e412-4831-bf45-cd62eaf18c95",
"author": "Elizabeth Blanchard",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXZc5yD-QzVC1GFoEQyTyjo67lW75wE0rsTrr8DVJDw5R1CCGc=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Pattie is the best of course but also the units are clean, air conditioned and worth it- my things were stored here for 3 year’s abs were all in perfect condition when I got back to them. Ask for Pattie she is so sweet and professional.",
"date": "2023-03-19T21:46:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Pattie is great too! Thanks for the positive review, Elizabeth. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad she is so sweet and professional. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "dd5a181c-71e9-4f54-b648-3d13998035f2",
"author": "AOH LOGISTICS LLC",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIz-Nz1mLZCbL3f_kyjZL5tHNWqfiR_PgRbPxkJirPATJWtCQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie was absolutely wonderful and pleasant to work with. She explained our lease in an open and honest way. She was very knowledgeable about the facility. We were in and out in under 30 min. Thanks Pattie!",
"date": "2023-03-14T16:17:46.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Aoh, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Pattie! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c9f7cd97-7a23-4cdb-87f6-223ae3f05a45",
"author": "Matt s",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK7dDLxpoR_ae4Yyddp1VE-ZSqOFWRkH_VPRejdgU5fnsWehbM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very friendly, up front, and professional!",
"date": "2023-03-11T19:18:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Matt, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 756-5665 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "71e4ef46-9f77-4f48-87ab-1b32fce84fd2",
"author": "Nate Diaz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWxT2Lpx7arOorHtxRQvCTnINP_DdZs5vZHxxNw33tDYEFAe7Pw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-11T18:08:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Nate, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4831c16e-aa77-48ee-a7ad-15103f98dcb5",
"author": "Egisa Bello",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIV9yIVSgrzy6XfyxfJ2cwU9cO-tcOsPcBSgtWFiuS8J9FOpw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-03-08T01:44:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Egisa. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "bb5b2e69-7445-4a41-963d-4e40495b9093",
"author": "Tiffany Widelski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIuUH-6rZheY_rsnI9IqLUVGJWH0AHJWDwrKA1pF8zygSCzDg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Super clean & safe facility. Great location. Everyone is always friendly & pleasant!",
"date": "2023-02-28T17:23:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Tiffany! Providing renters with clean and secure facilities is our top priority. We're glad our team is always friendly and pleasant! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "33601b1d-adec-4d57-8cb3-ba484711f73f",
"author": "thomas schweihs",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLrCHJZF1sOMvB6Gyi87R8lpgNXsczEJ6LZcdIktwKNlJ0EVw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Very friendly, nice, and clean place.",
"date": "2023-02-27T21:36:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Thomas, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "5537e596-c867-40ce-aaca-0ec3708c97a2",
"author": "Cindy Arndt",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVGTIqqIurEGgLxC-UyeKjcX_0kY2-M5H2fD6Q6RTC55x9q6L59=s64-c-rp-mo-br100",
"rating": 4,
"text": "Alittle pricey, but you get what you pay for. I have been a customer for years. I hope this helps your decision",
"date": "2023-02-25T20:06:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Cindy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"price"
],
"sentiment": "positive"
},
{
"id": "17aac309-5889-4dda-99e9-958de7081d0e",
"author": "PHOENIX CASLER",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVNUsD3IXg1datAPK0tXTWS1-5OBA8zONDMbIVugKRO9hhomT_u=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great experience! Knowledge and professional staff 😊",
"date": "2023-02-23T19:40:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Kayla. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "bce286a2-1477-4ca0-b73f-3edc9b71dc9c",
"author": "Roadie Ric",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXSFbygf9H8hanKriLHYzLVpZntAs1zixJWnRbojJHnb6BjB8Rt=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "🌳 A treasure in the woods. 🌳",
"date": "2023-02-12T01:58:37.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Roadie, thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1bde4ff-2caf-45df-809f-dd6a7bbc522c",
"author": "Peter Connell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKgeh9AO3h8OCw8w3NNGFxwpZgJqxDkwqWN4oHBadqRq7JRd8=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie really helped out and went the extra mile to help me with parking spaces and storage unit. Great to work",
"date": "2023-02-10T18:12:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Peter. We're glad Pattie was able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:57.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "2bf3b2c7-9cb9-4543-83ad-c343bfa26c64",
"author": "Steven Boggs",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX-viJlZ7LRzJ7caZJjoLWTjztv-aV5GJRCHVU8y86OJCZnJw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Pattie was so nice it's always great meet such kind people!",
"date": "2023-02-03T19:14:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Steven! Thank you so much for the positive review. We are glad Pattie was nice to work with. If you ever need anything don't hesitate to give us a call at (630) 756-5665 or stop by the facility! ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c2c7fc9c-1343-46a1-8d50-749b22cc639d",
"author": "Martin A.",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXbJn3JeLX49RQm0QvydXQ8GF-sT5-Kal4JpyDUQVM7F44n8pj2cA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff is very friendly and informative, facility is clean and offers reasonable prices for the size of the storage units.",
"date": "2023-01-27T01:42:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Martin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"cleanliness",
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "e57dafc1-7db6-49f3-a83c-4857eeff5464",
"author": "Travis Jarvis",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKY4vKZQyKnAEQo2Zm6H2ampq7MguL89wBNATXK-xzryn1wyQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-26T17:14:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Travis! Don't hesitate to reach out to us at (630) 756-5665 if you ever need any assistance. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "afddec62-a35f-45af-be6a-5a698a207aee",
"author": "songiya mbeli",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU2jhegqI1LrBUDQ1Djpp3g4a54WlmGbeHkSRlKRp0v64bRRwg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris is an awesome guy and very helpful. Thank you for a great service. star a five star for me.",
"date": "2023-01-25T17:18:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Songiya. Thank you for the review. We're so glad Chris could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "70b0dfb0-00f6-455e-a064-141efff759ff",
"author": "Violet K",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUGY-kfcBxWBC-lrnPDO44X2ygQdfw5rsL3VBXqFrbWquu7AZVb6g=s64-c-rp-mo-br100",
"rating": 5,
"text": "Pattie in the front office was so helpful and amazing! We had to move some things around and they made it so easy. Definitely recommend this space to anyone in need.",
"date": "2023-01-25T01:11:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Violet. We're glad Pattie was helpful and amazing to work with! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7674982c-812c-4125-94d2-74c591f8e283",
"author": "Daniel Dieckmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVeS7lPMw51z4ArmrabnZ40gnlmnWGlSbqWF8bAopznoyi8--Ip=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2023-01-25T00:34:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Daniel, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "de0aff6c-abf7-4c26-97c2-3854e201f1af",
"author": "D R Olson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLyw6fRHKk5KyohgFR94mpPHxOxesOHVNxiIIzAQr9jKenA0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "Needed rental space quick, found perfect spot and had lock and key to unit almost immediately. Service rep Patty was very helpful made the experience effortless.",
"date": "2023-01-24T23:31:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, D. We're glad Patty could help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "07e75943-b324-4818-9d29-415632c8287b",
"author": "Lily Vrsek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKovgye_1RJqrT39KqPN-7MqYT__E83mHND2hg7L_1ijGOZZQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Excellent customer service ! Very clean facility . Pattie went above and beyond to make our experience easy . Would highly recommend if you’re looking for extra storage .",
"date": "2023-01-24T23:14:55.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Lily! We're committed to providing excellent customer service and a very clean facility. We're glad Pattie went above and beyond to make your experience easy. Feel free to stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "4e03889f-a599-4379-b10d-6964ba3a4b19",
"author": "Stefan Gouerec",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVoEX4yZHgyR_q2PkhNKLqIlZ1lI5lKVJ85P5w752jg1L5RDNFQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2023-01-23T16:20:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate your rating Stefan! We work hard to keep our facility in tip-top shape for our customers. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e827d8e-abac-410d-a9d0-781ef5c3ea78",
"author": "Michael",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKhmmiVL6LeL-oVGFdaWloy2rXb-0o2MNQeD3mqahhzL0mKCdZj=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Patty and Chris are great! Excellent customer service! Clean units, easy access!",
"date": "2023-01-21T01:04:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Patty and Chris! If you need anything, do not hesitate to reach out at 888-storage.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"cleanliness",
"access"
],
"sentiment": "positive"
},
{
"id": "7188bca5-5e82-4388-a495-3f25321655e5",
"author": "Rose C",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJsnDmaa2yCdMtpLIEhxlO-qurvab3OIJ0-RAMMkJJUpStGNQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Today was the first day of my rental at this location. Patti was extremely polite and helpful. She walked me up to my unit and made sure to let me know if I needed anything to let her know. Last place I never even knew a name for the person on site much less had them greet me!",
"date": "2023-01-15T00:15:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Rose. We're glad Patti has been extremely polite and helpful! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "9025c432-abf5-446f-97e9-2bb30060ff5e",
"author": "Vivian Quintanilla",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTiy81P0T0Vjf0H1MuNBs6CXRJ9Lkw9W3R3HYEUvFddiZWvFpwew=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very nice and very helpful",
"date": "2023-01-10T17:18:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Vivian, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (630) 756-5665 or stop by the office if you need anything!
",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "51a3d753-9da5-42c5-91f1-3936dc306476",
"author": "Walter Nobles",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWAQGoCLdS02XX_Nb7YOVcNs5BSHlHKzipGAkYRQfs9bynRFY4b=s64-c-rp-mo-br100",
"rating": 5,
"text": "This is my second time renting a storage space at this location. My previous rental at this location was under different management. OHHH what a positive difference this time. Based on my previous experience, I was checking pricing and considering other locations, BUT after talking to Kim--I decided to rent again. Kim was extremely helpful and efficient and made my rental very easy.",
"date": "2023-01-05T20:20:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Walter, thanks so much for your review! We are thrilled to hear your experience was positive. We're glad Kim was extremely helpful, efficient, and made your rental very easy. Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "222d694b-7993-445b-8d1b-18c4100aca4b",
"author": "Martin Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUIjhj_bZ3FL_8sOeEeCGroNoY7AVt4UVdqoyj6mKkPvNHywv9f=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good experience",
"date": "2023-01-03T21:47:52.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "9c5cd2a9-c447-4678-af5a-65b70478047b",
"author": "Erik Z",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9X9zPQInZj4i1DHnCx9DpdkGS9aU04k5T-B45pDyEn0qVbw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-31T16:43:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Erik! We're so glad we were able to meet your storage needs. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "334e4206-1fad-4d1d-bef9-a6a8ca369501",
"author": "Cesar Garza",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzc3BSwtzitNV8qmSGtENKhdrWqGbM84_ZmvU6NKYFwU1sGw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-29T19:47:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Cesar, thank you for your positive rating! Please stop by our office or call us at (630) 756-5665 if you have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "675e1274-109e-411f-8da0-311d2058a80a",
"author": "Alex Fawell",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUb627MK7xHNHiN1XQy-LWYd12enwwZ49dba_GQHnPo5rRZVftv0w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-22T22:29:33.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Alex. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a49459e0-e938-46c8-b7e5-0c148006b427",
"author": "Steve Dragovich",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLnMRrTDN06AH48_hS2rAiThKj70f3Zewu_hkixA2JROXLhCg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wonderful experience and very happy with my new parking location.",
"date": "2022-12-22T14:13:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Steve. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "31b8b46d-5ab3-45cb-aa31-19b862829cea",
"author": "Daniel Rodriguez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKG3y5krilY0KvP9Qoe6e9D7_etYBFdQrvtwhtlS7ZeqluL_Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "really excellent costumer services chris was really nice and helpful",
"date": "2022-12-20T23:44:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Daniel. Thank you for the review. We're so glad Chris could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "3b7dfce7-3582-4654-8e4e-bdca5cd02bef",
"author": "Fani&vane Avila",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLBYRSy5g0sHcdL7ZWoltvebOsZCrZ2EL6P3aahfhnpnRJqWA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-16T23:10:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Fani&vane, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ",
"replyDate": "2023-07-08T20:47:58.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a90990b-9f37-4af2-8e93-43a70117edbd",
"author": "Victor Elias Mota Peña",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJgDuywvp8ZqJH9QF6reGuO9Ud77a7cKG-TTdBXDfE8GlcTbA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-12T18:10:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Victor! We are grateful for customers like you. ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "393c4f80-c15c-422d-93e9-cb70d88e48d0",
"author": "Martin Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWyd08gy1Vpw99a1wELAnyXS6sfO9KRNV9gJm40DsKid9H0vv20=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-12-07T17:35:11.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "271f176c-990e-43a8-b20e-56db6fcf5515",
"author": "Johny Rivers",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW0H4_JeWPa1HcXpJ_DMtwXs6HrgAQFWb1ywbYXrP68uj0SPYL7=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-07T16:43:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Johny. We're glad we were able to assist you with your storage needs.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "f4b43f92-eb0a-4166-8fa0-09549045da29",
"author": "Tim Wolf",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVwxvohGLTXRawRyzv67i7UTq-xBD8ejqzdAHHAwcq-tK-R-PGt=s64-c-rp-mo-br100",
"rating": 5,
"text": "Staff was extremely helpful in dealing with issues that came up.",
"date": "2022-12-05T19:24:12.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Tim. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "de7c05be-a911-4889-bbd6-54813611a155",
"author": "Chris Thacker (Chris)",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVRtks37BxKyZEiKzdykp1gs_21v_0fTCwHXDWfq7n2I9DeHUc=s64-c-rp-mo-br100",
"rating": 5,
"text": "Safe friendly I love this place. Ask for Kim.",
"date": "2022-12-05T17:49:42.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks Rusty! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please stop by the office or contact us at 888-storage if you have any questions!
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "1f8e7342-e9b3-4b8a-8749-edf309057b5f",
"author": "Oscar Galvan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKCgnDovSwTWX0-gAsMeMjf7YQ4G3T_O4cxUh6BCe4DuPCE9w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-12-03T17:37:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Oscar! Thank you for being a loyal Extra Space Storage customer! ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6d8d37ff-7803-40da-a490-5de9cc053f6e",
"author": "David Ferdinand",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYeX15TBEq8cum3XF9yf1-0mwpsYUVRmTItTx2OUB7Jn2QgQ=s64-c-rp-mo-ba12-br100",
"rating": 4,
"text": "",
"date": "2022-11-29T12:27:54.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [],
"sentiment": "positive"
},
{
"id": "15d4c29a-c7bf-4cce-8a7e-aeb6c77a70da",
"author": "Anton ZUBKOVSKIS",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK4ldnfKK_dN2frZg987XHqDJ_dfW2kuqecSl5UIjmOAXBUIA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Clean, easy excesable storage space",
"date": "2022-11-28T18:05:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Anton, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "a0bc4efb-d3f0-4e6f-942f-cb79942447f5",
"author": "Cecilia Velez Corona",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUjVIrP35k31GOJFfEWqqafi8OOpPtJopPy3dXwX7lkExT7VMn5=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-26T16:38:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Cecilia! Thank you for being an Extra Space Storage customer. ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1a9118e8-b7fa-4b05-9626-91f939324473",
"author": "Greg Velasquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWnDG_MhQLAPN2h7peS2mVQLZyqBthy_GwtdSZVPzHhSn-fQl0=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Kim is amazing! Great facility!",
"date": "2022-11-25T20:24:04.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We think Kim is great too! Thanks for the positive review, Greg. Please stop by the office or contact us at 888-storage if you have any questions! ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c346950-cf31-4d09-8e94-5bde6b257074",
"author": "jessica siadek",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfJqIHV80ZR_veWGG49Sv1x9EfeYx7Cx1c9N2TaQOSZ3MXfA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Switched here from another Extra Space Storage location. Kim helped set us up with our new unit and she was super helpful and sweet! Love how clean the new unit is. Thank you, Kim!",
"date": "2022-11-25T20:21:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jessica, thank you for your review. We're glad Kim helped set you up with your new unit and was sweet! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to stop by the office if you need anything! ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "fbb4033f-1288-4e76-bf30-d8501b721adc",
"author": "Zero Azuel",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWu8Bi4H2cds-CAxTK9oti76IMY6fbBmJf2jDm9stfAkWlAtcK1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service, highly recommend using this storage space, I've been using it for some months and have had no problems with my unit or with the people who work here or others who use the units as well.",
"date": "2022-11-25T19:53:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, Zero! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "51ad1646-1e52-4479-b878-2f010271002a",
"author": "Benjamin Felch",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWKqySpPg438bIeNh-2jLf45sypzoGBo1hFmaMUwR4Pei3h3ABF8w=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Staff is very kind and helpful.",
"date": "2022-11-22T18:43:25.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e4cb016c-1213-4d2d-9441-3379585ceedc",
"author": "juan gonzalez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX7qvRlP4LreALos9BBeVSdgSDIxTJJXkeG6DTpXMGu9XNINRRnfg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-11-19T01:31:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Juan. Call us at (630) 756-5665 if you have any questions or need assistance with your rental! ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "121bdcfd-3544-451a-97a4-770276cda2ea",
"author": "Julian Jenkins",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJYUyIZ1p0AzCzcmhQ3jrWUd1F_x0RwZtQRJGNhryJ4NI2u=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Ran into Chris & Kim today, nice people. Very personable and easy to talk to.",
"date": "2022-11-17T00:38:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Julian, thank you for your review. We're glad Chris and Kim were nice people, very personable, and easy to talk to. As always stop by the office or call us at 888-storage if you need anything. ",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a6999d6d-9607-43db-9b88-64ff3040d801",
"author": "Eric Andres",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI0eIL0oDx211CWx4KtF4TfA8BAlcufg0Q40UqehOz5t6WwIw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kim and Chris were helpful and nice for service workers like me thank you!",
"date": "2022-11-12T17:16:54.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Eric. We're happy to know Kim and Chris were as helpful as can be! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "e3f9f274-12ee-4b09-84c5-758cb60bc021",
"author": "Gary Dec",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJ1qFkVkEGs5fGHIIyUr7iSCwWKUVrANotCeGH5aL2GPOiHxQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "We have used Extra Space Storage for several months and are very satisfied. The facility is clean and seems very secure. The manager, Stuart has been excellent. He checks all the locks regularly and has been excellent with communication. Would highly recommend.",
"date": "2022-11-04T23:53:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your feedback, Gary! Providing renters with clean and secure facilities is our top priority. We're glad Stuart was able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [
"cleanliness",
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "e4797ed2-edb7-4d01-b645-fc2e139af1c0",
"author": "Barb Humerickhouse",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJfkBSnu3pZYUad81QZMgjZPRi01VYBoKF6HXNpTm1ywbPUvQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Thank you to Kim and Chris for such an amazing experience. They were so awesome getting me set up with the rental. They both are true assets to their company. I definitely would recommend this location.",
"date": "2022-11-04T22:18:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Barb, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kim and Chris! Your recommendation is the best compliment that we can receive! Don’t hesitate to call us at 888-storage if you need anything.
",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "89168dfe-aa8b-41d7-85b3-ee35c3d15abf",
"author": "Joshua Gembala",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXcibOgsrnhkp1dVzoPal0TFlFfouREqZi0BltchHwVzkwCYt4=s64-c-rp-mo-br100",
"rating": 5,
"text": "THEY COOL, They really keep in contact, and make sure your stuff don’t get auctioned if you talk with them. Just be smart with your money!",
"date": "2022-10-27T19:55:49.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hey Joshua, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a96f23da-5380-4c41-9b95-af4371578aab",
"author": "Carlos Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL7j9IiZzko4_0MIp_zcbfOXeQFy9Zkak58pShIcLGniXtPqg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent service, I highly recommend them.",
"date": "2022-10-27T18:38:51.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your kind comments, Carlos. We are very pleased to hear your recommendation. If you have any questions, please let us know at 888-storage.",
"replyDate": "2023-07-08T20:48:00.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5597c967-438f-4103-85f7-68e7f909bee2",
"author": "Brittini Avery",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVM5bKE36GeOxukIP7iGLud4rDT6nAQu3ala857egE525koHfgNIw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Great storage facility, excellent customer service, and reasonable rates.\n\nIndoor and outdoor storage options. The facility is very secure and monitored. Easy access 365 days a year. Whenever I call with questions the staff are always very kind, go above and beyond, and are knowledgeable.\n\nHighly recommend!",
"date": "2022-10-10T16:14:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for recommending us, B! We're committed to providing excellent customer service. We are so happy you are satisfied with your rental rate! We're glad our team is always very kind, goes above and beyond, and is knowledgeable. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff",
"price",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "6d692845-e005-4be8-931c-6cedd5b2d813",
"author": "Omar Martell",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIdjELIsOpCF3CTEZ0uX0290QZfhc9X65IfcIwgKnT3HqBEJw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-09T12:19:18.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Omar! We're so glad we were able to meet your storage needs.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1219b31f-c519-4dea-8cce-254c313c32cc",
"author": "Silvia Stan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJXDaly9d4S3pnBqU1hgXYf3Dq4xOD-p1WzN2gWGYY7wJwlHg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-07T20:14:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Silvia, thank you for your positive rating! Please stop by our office or call us at (630) 756-5665 if you have any questions.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "7255cf21-352e-4d35-904c-c8a124f1ffbd",
"author": "Sherry K",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKZrkz8KHRi1q2v8lHOM8rRFWdKSbO1qWqDqY3AmIoZssblog=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-10-03T16:31:50.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Sherry! We are grateful for customers like you.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6ac26a37-b119-419a-9116-e75e3a55e06a",
"author": "Dave Zwalinski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVujIuBrnrtqY71h87lKAqaFRbIfo6zKKSSD6p2tWmkmJCijY_P=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Friendly staff, clean facility. Never had any issues",
"date": "2022-10-01T15:45:15.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Dave, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "8e9da5b9-19f0-4e70-90ae-34d954600c59",
"author": "Bruce Harrison",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKgpAp9a3mjvdgErOeZhPeCJeyKRosFNe96Tj7OGZY9XaMQcQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Kris at the facility was very informative and helpful. He handled my questions professionally and went above and beyond to get the answers I needed.",
"date": "2022-09-28T23:09:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Bruce. Thank you for the review. We're so glad Kris could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "96325ea5-cad2-417a-8829-a590a7877344",
"author": "Carlos DelaTorre",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkVSp9Rw_SlsKM5lXzK5Ws4doNG7rZu1MQ6hWhuxGfphLQGQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "The guys were great. Very thorough and professional.",
"date": "2022-09-19T22:50:27.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Carlos ! Thanks for the positive review, it means a lot to our team. Please call (630) 756-5665 if you have any questions about your rental.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c4d8a886-8b79-4795-8827-202803e1cc39",
"author": "Jakob Zeimetz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWFxgxrwcXSjrWoo6UECABuZt7TSQr9j5_Lg1BtxxBE1nBMDkB1=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service and clean storage spaces.",
"date": "2022-09-14T22:12:15.000Z",
"verifiedTenant": false,
"featured": false,
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "174d341a-cca5-457a-886d-170f8a69611b",
"author": "OLIVER KISS",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUY5kCTDvNt3Tc9MFw8PbpTgKq77ZnMQr347eujHRMVcjfnkG_H=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great overall....Thank you!!",
"date": "2022-09-14T15:15:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Oliver. Thank you for the 5-star review! We're so happy we could help. If you need anything in the future, feel free to stop by or call us at 888-storage!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5a1d46c3-d456-4a7d-b879-952eaafa6c94",
"author": "John Dieckmann",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVFZRevxEYVsjOM8tWz2KHvYdvujCqTx1D8yv_rN6bbj6qJCpkK=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-09-03T18:19:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, John! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (630) 756-5665 if you ever need anything.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "eee6988e-fa9d-4b0f-8f76-3d2ba7544ee2",
"author": "Andrew McGaughan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLUhrxpw4bVReAO_i5_r-wv4W9BDk4VyN8BN1Mc-PkyPEdqlg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stuart and Chris were great. Not sure if camera's are in blind spots?",
"date": "2022-08-30T11:13:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Andrew! We're so glad Stuart and Chris were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"security"
],
"sentiment": "positive"
},
{
"id": "e6ff8f5c-83c3-42c5-8637-6e7b5cfc90ab",
"author": "Steve Meeters",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLEyMRasLDYIelptd1TKA856p09CyoI-ICzBngrIemkDrkd-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-29T22:17:26.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Steve, thank you for your positive rating! Please stop by our office or call us at (630) 756-5665 if you have any questions.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3643c93f-ffb1-4854-9a78-d56f3bb02c5d",
"author": "Tressia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKet0bJSLjho1QNmtIQxqFnyytbAl1DACB8gyW8nA7_JvhQsg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-27T21:26:28.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Tress! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "faaf3281-639a-4e91-a4d7-97236d9b994d",
"author": "Madvillain",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUy9n-1YOkf1kg5lmZ62Ry1WhWcAhqnPcUAkJK4BQSYq-GMamJ6=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-18T18:33:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Madvillain! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (630) 756-5665 if you ever need any help with your rental.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "acbe731f-d255-49fb-b565-1e377d44d837",
"author": "Michael Williams",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKfExY3vBfx80ASp6C03KcopVR0xTX9YkoO2ab6YN9Kig-yYA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-15T18:28:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Michael! We are so glad we could provide you with a 5-star experience.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e1000621-8496-44d5-8324-063c0f588c94",
"author": "Joseph Fries",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJvRTyv4uT3Zsr4uJjvX7dYEaDylWJ1J3M93NqXqejeSJIcaQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-12T22:25:13.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Joseph! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (630) 756-5665 if you ever need anything.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b50a63bd-95d2-4847-b855-04c4b6aec30e",
"author": "Brandon Johnson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLdJE04iJBOipjv3OTHmn_UnFIhUp9u6f6h5kmpby1gaAdiKg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stewart was extremely helpful and made the process go extremely smooth!",
"date": "2022-08-12T17:43:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Brandon, thank you for your review. We're glad Stewart was extremely helpful and made the process go extremely smooth! Please stop by the office or give us a call at 888-STORAGE.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "494835f4-d017-4816-96f8-d59f9d01d26b",
"author": "carl dore",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK83pWa1m7lToEHbA7hT9qNlHd5bd7sNRAPxBvD1uIKclT3AA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Helpful and informative",
"date": "2022-08-11T19:13:59.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the great rating, Carl. We're glad our team was informative and able to help! Our team is here to serve you, so give us a call at (630) 756-5665 if you need any future assistance.",
"replyDate": "2023-07-08T20:48:01.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "93c332a7-13cd-4283-b251-f552f55c0034",
"author": "Michael Mortensen",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVa18UMUEZVgA2D5NUY9Hynb-44wEHci8CyH0h20bZdHUyqhY41PQ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I am extremely pleased to experience how the management team manages this storage facility. They are very friendly, professional, and concerned on running a secure operation. I frequently see staff cleaning and performing walk throughs around the grounds to maintain a clean, safe, and secure facility. Certainly not rundown looking like some other facilities in the area. I feel confident storing my RV at Extra Space Storage.",
"date": "2022-08-10T15:50:07.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Michael! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:01.000Z",
"tags": [
"cleanliness",
"staff",
"price",
"security"
],
"sentiment": "positive"
},
{
"id": "e2adbe91-433d-43a5-9b47-3a9e49e957cb",
"author": "Rubicel Estrada",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVswFF4Ye0bQwRMv8-oO1Ub6rQGMNl9n0eMq489KPKwdmSTAigc0g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-08-02T16:45:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Rubicel, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "976aa83f-d393-47ae-8bd1-9829763c60fd",
"author": "Rory 4690",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjV93omTdypmGs8IIUaUKTwWK0DwtmpsrYBzsM_IR6WEJvMHNevz=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great customer service",
"date": "2022-07-29T23:17:52.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Richard! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b0c6f6d2-d798-4bdd-9753-f5c804cf01aa",
"author": "hueso13",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWtzZ_OXmK_I468DBrlknxiApl3PNH8PdpOVx7QaT2gqBj-xdc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-28T12:32:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Hueso13! We're happy you trust Extra Space Storage for your storage needs.",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e063d08f-c9be-4dd4-a6a3-a0c7cf100df3",
"author": "Richard James",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKrSSIlyM5vFZw2iN4cUwdOizDzkwwdoK8VaOjFmrS4Eg4LXQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Tall units, we were able to stack our boxes all the way to the top. had no issues. Unit was super accessible as well",
"date": "2022-07-22T22:42:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Richard! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [
"access"
],
"sentiment": "positive"
},
{
"id": "4bee4884-a224-4bd9-b55d-f22025b828a7",
"author": "Ryan Erkenswick",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLddO2PmWG3D_V2bZP1eAl-GkxhjzFCVUyzUP89UbwWUqSokQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-22T22:21:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Ryan, thanks for leaving a 5-star rating! We're grateful to have you as a customer.",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "e6647737-642f-45cf-be37-3ed70ddf6fd9",
"author": "Eloy Velazquez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWiUbat-5Di2sSpGhdmhsr99XCKhqI4geny8b8vNYyFmd359tFM=s64-c-rp-mo-br100",
"rating": 5,
"text": "Best customer service they are always going for the extra mile thanks",
"date": "2022-07-22T17:24:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the kind words, Jose! We're committed to providing excellent customer service. If you ever need anything, feel free to stop by!",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "275eefe3-7dfd-4aeb-a934-0cea940c1a47",
"author": "Ruth Thurston",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVO_luHVrIg1xOtVOhONwJ9DPreelf4KjRQPX00_4Icu13aU169EA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-07-08T14:54:32.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Ruth! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2023-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "062c906f-e143-433f-a742-cad0e79a7ee0",
"author": "R. Rice",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIxdFaMSd361WfO12GLWQlXvl6b6zf388RLqFBsW6zA_EPoaw=s64-c-rp-mo-br100",
"rating": 5,
"text": "The staff before and now were and are professional, helpful and kind. Mr. Stewart and Mr. Chris are awesome!!!!!",
"date": "2022-07-08T03:51:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello R., thank you for your positive rating! We're proud to serve our customers. It's wonderful to know Stewart and Chris were professional, helpful, and kind to work with. Please give us a call at 888-storage if anything comes up!",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "62a553e3-ba6b-4079-8115-bc1c491cf174",
"author": "Curtis Migut",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQjDRMKFJHUftTRWO7MSsTJt8PimZhqncp8F-B2PUYkZyMtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-07-02T18:54:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Curtis! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1b7f2117-12db-46e1-a7d2-4677e9add520",
"author": "Aggie Sobeski",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVf04SEti7TC6EkdwjZZURsFwL7BBs19BIHaYOLe6f24pfvvMsr=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-06-20T22:10:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your positive rating, Aggie! Thank you for choosing Extra Space Storage and please let us know if you have any questions.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "4af4201a-9a02-422b-8ee0-0f801080759a",
"author": "Ariel Ruiz",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIzni8sJOnxPwOxyY3WHokBODuFkdgvro1xaZZq7R5a03TYtA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-11T17:40:57.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Ariel. Your rating means so much to us!",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c5058eda-461d-4e5e-98fa-133a7848d12e",
"author": "Matt Marvan",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJW847ASrkCCSXxybYsH5z4yCHIgt9_s7gHfTeYqIIvPACK-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-09T15:58:41.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Matt. Call us at (630) 756-5665 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "9d3e0b8e-b6f7-4f7f-85ab-8653bafa48f0",
"author": "Stephanie Wilcox",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKimSWlqo8s303hpZOF9S6QPb7HgHHXy6wAWUps0qE6RCpZDA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Chris was super helpful!",
"date": "2022-06-08T21:55:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Stephanie, thank you for your review. We're glad Chris was able to help! Stop by our office if you need anything in the future!",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "de3f1157-5faa-4207-8c95-d458f4508acc",
"author": "Tim Cherney",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKQ6zuW0jCElIaLBj6o30kXfXTb2a0lXf1cXCQ8QZTka9ilkZY=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-06-08T16:22:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We appreciate you taking the time to leave a rating, Tim! Don't hesitate to stop by the office if you need anything.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "da8bbf40-6043-4919-bcdf-3223b38a764b",
"author": "Gustavo Moreno",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUfTE8j1QsGyNFxgRJOnU0rt-_pFygpltTcLKKvMQMkpvBL1hyc=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-06-04T15:48:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gustavo! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b342a1ed-9302-42fa-b7d7-be077ef9092c",
"author": "Mauricio Garcia",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLWkOkEWHlrXFF1AFAOj__QP2sIv6FQJmFouEoWZ__0hXXLZQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-27T11:50:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks, Mauricio! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (630) 756-5665 if you ever need anything.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6a9c737e-59af-40a9-8024-ad46471d0d96",
"author": "Karri Custardo",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVQBdmOPm5Yu4tAlAr_M5GyTqPmFZ62N6ieqa1MB2H0kslaEfY=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stewart and Chris are so helpful! Very good facility, clean and great staff.",
"date": "2022-05-22T14:07:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Karri! We pride ourselves on having a friendly, accommodating staff and are so happy Stewart and Chris were able to assist you! Let us know if we can do anything else to help at 888-storage.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "2b34ef73-6857-476b-83f6-a1145f1d6ee4",
"author": "Erik Chavez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLsDReds7vjKYgw1IEq05Qm-e3LJB0uYbhAeiTGsY8mjw3-6A=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-05-20T19:40:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Erik, thank you for the rating! We're happy to hear you had a great experience.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6c765329-e3cd-4e38-aafe-a96d8fdceccf",
"author": "jaime",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJoCAXcvULFyEWzS1FsE83S_fPmQM-UhlRsR3ZRa1b8O7iKMA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-19T17:45:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Wow, thank you for the 5-star rating Jaime! We are grateful for customers like you.",
"replyDate": "2022-07-08T20:48:03.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "10ed77b5-ec84-408d-aa1e-a305f7f0d4ba",
"author": "VANESSA APONTE",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXn6p0mCoilj_kUR-KLSO7jv036sRhMn96Qe9jFWNlBUd15kMG1qA=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-05-14T19:00:43.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Vanessa! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "751e93d6-ae07-47c4-883c-128c3441e52d",
"author": "Stephen Fernau",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL8diQ4GD6-TAUPXlt4z33P7R58KkxeCqy4KDYSFydC4pd34Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "Greeted by Stuart at the front office of Extra Storage Space. We were given a nice tour of the facility; explaining the security, the keypad entry gate, the elevator, our locker location, courtesy carts, etc. Our storage lockers were ready with new locks and both were super clean too. Thank you Stuart.",
"date": "2022-05-06T23:09:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Stephen! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Stuart reflects that! Please call us at (630) 756-5665 if you have any questions!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"cleanliness",
"access",
"security"
],
"sentiment": "positive"
},
{
"id": "4f9be21d-47d8-499d-9861-6455bf640013",
"author": "Steven Chatt",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLQj4Al63mHs0sXpSPmhmL3n_PtuhTQNyqN4V7fh3ZBKQdaZw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-05-06T22:53:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi, Steven. Thank you for leaving us a rating! Your feedback means a lot to us!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "85a432e8-45ec-4481-b6a1-ab88f416a187",
"author": "Daniel DeVries",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIDnuMMaPIwZ-x-FJmzqiXm4P00qTkt8WvfEhRDDLeRC-IKCw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Great service- Raheel",
"date": "2022-04-29T15:28:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the positive review, Daniel! We are glad you had a great experience with Raheel. Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6554a875-4b1f-413d-aa93-3c00fef08304",
"author": "Benjamin Crowe",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXL35mdF08RXERvDI9t1ZsvV4fRhVwbGCGJ2oL3yxq0RxOqCf8m=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-26T22:02:05.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Benjamin! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a243e3a2-5892-42c1-9fa7-a8011cff48d7",
"author": "joe anastasi",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKsuTs8y-_RMqghGEkfsKXcOa9H4N0PnxyrR36PFlxE2nxGxg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-22T21:36:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Joe, thank you for your positive rating! Please stop by our office or call us at (630) 756-5665 if you have any questions.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "2b7e4d31-8e80-406d-895a-2d3fe2fa50a7",
"author": "Cuauhtemoc Martinez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjW_JbvV6rKzit5ZOfm8gnuAI9z1nmlruUPNDRzE91kcLSNz2WrH6g=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-04-22T16:49:01.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Cuauhtemoc. Thank you for the positive rating. Please stop by the office if you have any questions.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "96d05996-7182-4506-a669-f4db6d6b9ed6",
"author": "Rose Tarchala",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJK2TKJz2BjsHIOsc1teQU0Oyfy1Cy4RCCo4VFa_9qKVA0WPA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Very professional. Easy to contact and quick response. Facility is very clean. Stuart was wonderful to work with.",
"date": "2022-04-21T22:12:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the great review, Rose! We're glad Stuart was wonderful to work with. Please call us at (630) 756-5665 if you have any questions!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"cleanliness",
"staff"
],
"sentiment": "positive"
},
{
"id": "e0c62086-b729-4375-a4f6-023034f281f8",
"author": "Henry Pak",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJC8lqI6r7nPkSF8DU0vjyOmsXYNxFvDzyc3sQzXmy1yGBLmg=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Good positive experience with the new management at the Extra Space Storage in Winfield.",
"date": "2022-04-19T23:29:06.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Henry, for the great rating! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (630) 756-5665 if anything comes up!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "3ce9065e-baa9-40e6-b1d6-37af3d2153db",
"author": "Corey Schraw",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKiRdC-Lz0dAuNGU-muk_Q3mwpp1K5qaXfwBEqcD1O8LJRJOw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Wry helpful. Easy to work with!",
"date": "2022-04-19T18:00:48.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Corey! We are glad you found our team helpful and easy to work with. Don't hesitate to stop by the office or contact us at (630) 756-5665 if you need anything.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
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],
"sentiment": "positive"
},
{
"id": "23875f93-1413-48f8-b059-9b9ee81f782f",
"author": "Liz Mackintosh",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWN5_KAQAYL_X3a665d7dNZudPPDUg4nQgyYyzfUllCDSjYxrr8=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-08T17:27:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for taking the time to leave a positive rating, Liz! Your feedback means a lot to our team.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "dfc9a563-7199-4fcb-aacc-094ad4b729a4",
"author": "Isaac Nelson",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJkt8dRKi3JzT4OJ5tYobNd4QL8tAcjn1A-vtaQw60Vb1VOBQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-02T14:11:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Isaac. We are glad we were able to meet all of your self-storage needs.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "90557beb-f6ea-4ba6-a482-9d5c2fb5bc05",
"author": "Maria Andrade",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL6JzOIXuzxlWwT-gcQAjoD8i7mABVH-tKTEG5FDmCSVHWQKw=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-04-01T21:22:17.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Maria. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "6fd0dd04-6334-415e-b6f4-69e5af08d33b",
"author": "Tamara Grissom",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjViHHxvSdkNFJz5QN_Rf541QYdZJgVUqCjyQCwZkv0I8JVeSQbS=s64-c-rp-mo-br100",
"rating": 5,
"text": "THANK YOU SOOO MUCH STEWART!!! Very Polite, Friendly and Helpful. Will definate use Extra Space Storage Again! Your help was very much appreciated!",
"date": "2022-04-01T18:58:39.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Tamara, thank you for your review. We're glad Stewart was very polite, friendly, and helpful. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"staff",
"access"
],
"sentiment": "positive"
},
{
"id": "06bae39e-72ac-41ef-99fb-53a5397f06c2",
"author": "Carol Dulceak",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUCTrEZS7E3JiyCks_aAg7EjYQjYPeaAS3u5eiYSN7-40HSzFlk=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T22:35:58.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Carol! Thank you for being an Extra Space Storage customer.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "a188d883-afe0-414c-bd2b-e17a2ffb7d98",
"author": "shiloh mora",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJAf5wWC0PjYKg-Pty-UrU9qvCh5It2azJh5TjoDlMhe7V9Ww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T19:19:25.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks! We're so appreciative of your excellent rating, Shiloh! We are here for you if you need anything.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28f30ffa-6f95-4559-b171-9aa05018ab82",
"author": "svg dragonite",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUDzGKHbPO-etnu-FMbOih2V1VMDgnq_FstCqOkXj3bEIBK8Q=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-29T19:18:47.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're thrilled you had a 5-star experience at Extra Space Storage, Svg! Stop by our office or give us a call at (630) 756-5665 if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "55b07df6-6f7d-4142-8706-ef7c8988d9fb",
"author": "Shannon Painter",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocL2uwHG9nnkD3tkIXo1q0Znt1DgGF7wH5riN8FAtnPlV5zgzujo=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-26T02:52:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Shannon. Your rating means so much to us!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "67a65ede-3231-4bf6-9cdd-e3184f6f5df5",
"author": "Johnny Tagalos",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJMjh7dwv4l1LPVl8vcLEXVK9xzZWuAoOwqaI-GtP4UlyPu-g=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-24T01:22:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're grateful for your rating, Johnny. Call us at (630) 756-5665 if you have any questions or need assistance with your rental!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "c20ef0dd-7ee1-4a23-b964-825e4a61abb5",
"author": "Bonnie Bailey",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjU5ksGkGJi5emY0PBeOR-YtIZ7oWmrisJkKN3Dx_vRZnOr9dS8b=s64-c-rp-mo-br100",
"rating": 5,
"text": "This facility has been very accommodating to my changing storage needs. Making adjustments was handled professionally and easily. Rahil and Stewart are both knowledgeable, friendly, and helpful.",
"date": "2022-03-22T23:04:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Bonnie! We pride ourselves on having a friendly, accommodating staff, and are so happy Rahil and Stewart were able to assist you! Feel free to reach out at any time at 888-storage.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3425cf5e-962b-4ca1-9c6b-4467af05d94a",
"author": "Alejandro Correa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKc6ipsLoCFbfoDNz5FbUGgIpNZnf84u-6wv3Sr_y-N8HeWqQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-21T19:12:22.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Alejandro! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "26e5fa1c-582e-4ea6-acd0-7aeaa27a849d",
"author": "Dan Usiskin",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKyVXZ_r1xFixvbbDUdFwxFZBddg_S0S-pDWTcmRlpVd4IP2A=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent management. They have the mechanics down perfectly.",
"date": "2022-03-18T18:54:19.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for your review, Dan. We are glad you found our property well-managed. As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "1f666306-9bd5-4cd2-9b39-d75e54a41ef7",
"author": "Yvonne Adamson",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjVTzDjsDOqspPWuuIQ-DhQds81hER-J5fMDiV_PyVv6_6BpanlNqA=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-03-08T02:45:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Yvonne. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b8d64554-c7d0-43cd-a569-d9bd8b39d114",
"author": "Julian N Musquiz",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjXmAJLvjlTuE8j6fEIMGTYFLZJeGicZZUSAErH01GnVUNgNn1M=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-28T21:07:36.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Julian N! Don't hesitate to reach out if you need anything!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "449edfaa-9d77-4b0f-a716-5200ccf9b3b8",
"author": "Joanne Gardner",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjWwuWABdTyhB1lo8zzWqLcyyS7aB2Q88o92mT2AUsquyjNa5_zJ=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "I contacted the West Chicago facility directly and spoke with Raheel Who was extremely helpful. I needed outside storage for my Rv and he went through all the instructions and pricing, giving me a very acceptable rate. The entire transaction took only about 15 minutes to make the payment and receive the leases and necessary information.\n\nRaheel was extremely pleasant to deal with, we had a good laugh and I would certainly recommend contacting them if looking for storage space.",
"date": "2022-02-23T03:36:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Joanne, Thank you for the awesome review! We are happy to hear Raheel from our West Chicago location has been extremely helpful and thorough with our rental process. We are glad you feel good about your rental rate. Your recommendation means so much to our team. We love having you as a customer! Give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"staff",
"price"
],
"sentiment": "positive"
},
{
"id": "c2c483af-1fc3-485d-9971-14390fa941b0",
"author": "Donna Bartlett",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLLXnJP4aNEV0mH7JUzFUHUqFIqu-3r4PPqU5FgIT205xz6UQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "Stuart is a very helpful guy and he is so patient and understanding",
"date": "2022-02-15T22:37:38.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello, Donna. Thank you for the review. We're so glad Stuart could meet your storage needs. Please stop by the office if you need anything!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "6959d323-b6cb-42dc-b50a-41296d20d027",
"author": "Anthony Gregory",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLW7CQ8A0jDGlan0QTycKnZxF2GiLnT-nHY-GbubY9hycr0rQ=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-14T23:07:34.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "We're happy you had a great experience, Anthony! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "b03e4715-fa76-42f9-a640-52fb19535d98",
"author": "Two Men Labor",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKkTdJU7UVVMY7MUncmvOBGRkgEDhDdp90jJvP36AHx1-mNcg=s64-c-rp-mo-br100",
"rating": 5,
"text": "The manager was extremely helpful in renting my space. I had to audible to a different unit on the day of, and he was very accommodating",
"date": "2022-02-10T19:08:31.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Two Men! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Stop by our office if you need assistance or have any questions.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "4fd3afda-deca-42fd-a944-68daefb2fe5a",
"author": "Keith Spiller",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocI9xxsBZEYnpGIJlVWr6x9M-SgIQsq_Od4DEknuU3iLM6cvRw=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-02-04T18:16:23.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you, Keith. We're glad we were able to assist you with your storage needs.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8888f06a-abc8-45f3-a518-809d69597531",
"author": "Jorge Alejo",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocK2JiEwj8vs82MzkKbKATaZEUJSE9IfqwUJ0rZ0IODPDGBlww=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-02-04T15:51:20.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Jorge! We're so glad we were able to meet your storage needs.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "28c68c97-5913-439a-9a04-a9d29ec43471",
"author": "Ivan Sanchez",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJi3YMVX_ZQOcOlGlg3ySnNnoM2ZSPqwRJUW4jv1udpWNBS3w=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-29T15:20:35.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Ivan, thank you for your positive rating! Please stop by our office or call us at (630) 756-5665 if you have any questions.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "8238d022-bfaa-45da-8be9-cad1f34825b0",
"author": "Nicky Karales",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJEPF-H0pEaiOfGxIULKwKWFdUtzNAK9oq1Uwd1Pa78zrRR3A=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2022-01-28T19:54:14.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team is grateful for your rating, Nicky! Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5dc5f340-6cc3-4d68-bbe2-5cd094d4c1af",
"author": "Ryan Hubert",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKFI62M5fJ4XdbU2F2yy2j8royEgGvHf8l8YiWWL_mU_QPGPYk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "",
"date": "2022-01-27T19:57:08.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Our team appreciates your rating, Ryan. Thank you for being a loyal Extra Space Storage customer!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "0e7057d6-6591-4e17-b2d5-e4c81fcaf01c",
"author": "Antony Fricoski",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocJleohshffJ4tEdao66ml7jPphL7l3pa8UcjYLZxi_EbDP7-A=s64-c-rp-mo-br100",
"rating": 5,
"text": "The property was clean. I was helped by Rhiannon. She was very attentive and helped me figure out the size I needed, answered all my questions. Would highly recommend",
"date": "2022-01-27T18:36:24.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hello Antony. Thank you for the 5-star review! We're so happy Rhiannon could help. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [
"cleanliness"
],
"sentiment": "positive"
},
{
"id": "264fb4ac-40af-421c-8a81-805765bae82b",
"author": "Homero Villa",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLJkdUmiBRXPQj8VN9ObhD5RYFDQXndNNY6UjbmnLaJK0x0zw=s64-c-rp-mo-br100",
"rating": 4,
"text": "",
"date": "2022-01-17T22:11:03.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the rating, Homero. We appreciate customers like you. Please let us know if you need anything.",
"replyDate": "2022-07-08T20:48:04.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "22d48ecf-6208-4f68-8d91-493c21cc95a3",
"author": "Gus Ojeda",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocKcLyyxd8AtaB6YtCq4bb0PKYlFQbsk7h3nki9CaRag5ZnRyw=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly service and easy to rent. Very helpful with questions",
"date": "2022-01-08T20:11:40.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the excellent rating, Gus! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "3ee02989-7a2d-44cb-ac15-3ed5408574a5",
"author": "jordan holmes",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLRI3Rf9adso8AHIALgE8gjdRCHuX656rwrWSjOzPWbpuS6LA=s64-c-rp-mo-br100",
"rating": 5,
"text": "The management here is wonderful to work with and is very knowledgeable about the units and I’m very pleased with my choice of picking a storage facility..",
"date": "2021-12-22T20:10:00.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Hi Jordan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "c901da77-7701-4e9f-98a3-7eb20191f065",
"author": "Kenneth Strayve",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjUlRE_t__R7XcvRAKVETnCBXNw9KiLU6I_X-VpsUycGNUwnJSk=s64-c-rp-mo-ba12-br100",
"rating": 5,
"text": "Extra Storage has been awesome. I’ve been pleased with the unit and the people who work there. Raheel, especially, was helpful with updating my credit card info after my credit card info was stolen on vacation. Great storage facility with great people.",
"date": "2021-11-22T21:55:10.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the awesome review, Kenneth! We work hard to meet the expectations of our customers, and we're happy to hear Raheel hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff",
"security"
],
"sentiment": "positive"
},
{
"id": "063ccc5a-43e6-411f-a9ff-70c67608e335",
"author": "Leslie Perez",
"avatarUrl": "https://lh3.googleusercontent.com/a-/ALV-UjX4qMu3ifPbeylZByaWZPmrX3d81xUwnF5ug3D_dzAchQPTt5lYUg=s64-c-rp-mo-br100",
"rating": 5,
"text": "Excellent staff and very professional also Helpful 😁",
"date": "2021-10-20T17:04:45.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you for the review, Leslie! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
},
{
"id": "7f741f55-0450-4520-9a05-e4226f11f850",
"author": "Alexander Doyle",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocLpsELCLJDrlSR8pRpB9PdJL2KfxwyF7ZRkSlMffj9EQDYEQg=s64-c-rp-mo-br100",
"rating": 5,
"text": "",
"date": "2021-10-19T16:50:11.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thanks for the fantastic rating, Alexander! We are so happy you had a 5-star experience with Extra Space. Don't hesitate to give us a call at (630) 756-5665 if you ever need any help with your rental.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [],
"sentiment": "positive"
},
{
"id": "5ba381bf-219a-4b41-82f4-248aeb661d45",
"author": "Tiffany Cunnally",
"avatarUrl": "https://lh3.googleusercontent.com/a/ACg8ocIt6JlM2q02eVTudXiiMpJ8EFugf6MLxCUrDfH5A1NnqJ3teA=s64-c-rp-mo-br100",
"rating": 5,
"text": "Friendly staff. 5 stars to Raheel for excellent customer service!",
"date": "2021-08-27T20:21:02.000Z",
"verifiedTenant": false,
"featured": false,
"reply": "Thank you so much for your kind words, Tiffany. We really appreciate you taking the time to share your experience with us. We are so happy to hear Raheel provided a positive rental experience! Thank you for choosing Extra Space Storage! As always, give us a call at 888-storage if you need anything.",
"replyDate": "2022-07-08T20:48:05.000Z",
"tags": [
"staff"
],
"sentiment": "positive"
}
]
}